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Ricoh 8030e Printer User Manual

1. Printing does not start The correct Communica Turn the main power off and back on when using the extended tion mode is not set See Turning On the Power About wireless LAN in Ad hoc This Machine mode Or change the settings for System Set tings Interface Settings and Network See Interface Settings General Set tings Guide LP Reference Turning On the Power About This Machine Connecting the Machine General Settings Guide Interface Settings General Settings Guide Printing the Configuration Page General Settings Guide 5l Troubleshooting When Using the Printer Function When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job data is not being sent to the machine When the machine is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or blink Check if the print port setting is correct When it is connected using a parallel interface connect it to LPT1 or LPT2 lt For Windows 95 98 Me Click the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Details tab In the Print to the following port list confirm the correct port is selected For Windows 2000 or Windows NT 4 0 Click
2. A shadow appears on copies if you use pasted originals The same copy area is dirty whenever making copies The same copy area is dirty whenever making copies Copies are too light Copies are too light Copies are too light Parts of images are not copied Image density is too high Auto Image Density is not selected Image density is too high Auto Image Density is not selected Image density is too high The exposure glass or ADF is dirty Original Type is set to Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Select Auto Image Density See Adjust ing Copy Image Density Copy Docu ment Server Reference Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Select Auto Image Density See Adjust ing Copy Image Density Copy Docu ment Server Reference Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Change the orientation of the original Put mending tape on the pasted part Clean them See p 101 Maintaining Your Machine Select Generation and then begin copy Text Photo and an orig ing See Selecting the Original Type Set inal with text and photo graphs that can hardly be distinguished from each other is loaded Image density is too light A light copy may resul
3. Check the login user name login password and driver encryption key Permission to use this function has not been granted Contact the administrator Turning Off the Main Power About This Machine Network Settings General Settings Guide Using telnet Network Guide A A AA A AAA 6 Adding Paper Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine s functions Loading Paper This section describes what to do when paper runs out and needs reloading P Note O Fan the paper before loading O Straighten curled or warped paper before loading O For paper types and sizes see Copy Paper About This Machine LP Reference Copy Paper About This Machine Loading Paper into Paper Trays This section describes how to load paper into the paper trays amp important O If you add paper to a paper tray with paper left inside a misfeed might occur O Do not stack paper over the limit mark O When loading small quantities of paper be careful not to squeeze the side guide in too tightly as the paper will not feed properly 1 Pull out the paper tray until it stops 2 Square the paper and load it in the tray with the copying face up ZEWY100E E Push the paper tray in until it stops LP Reference p 77 Changing the Paper Size p 80 Changing to a size that is not indicated on the paper size selector 73 74 Add
4. Facsimile Reference When an Error Report Is Printed When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received Possible causes include a problem with the machine or noise on the telephone line If an error occurs during transmission resend the original If an error occurs during reception ask the sender to resend the document P Note O If an error happens frequently contact your service representative O The Page column gives the total number of pages The Page not sent or Page not received column gives the number of pages not sent or received successfully O You can display a destination with the User Parameters See Parameter Set tings General Settings Guide O You can display a sender name with the User Parameters See Parameter Set tings General Settings Guide LP Reference Parameter Settings General Settings Guide 39 40 Troubleshooting When Using the Facsimile Function Turning Off the Main Power In the Event of Power Failure The following notes concern power failure and turning off the machine A CAUTION e When you disconnect the power plug from the wall outlet always pull the plug not the cable Elmportant O Do not turn off the main power switch while the power indicator is lit or blinking If you do the hard disk and memory may be damaged and failure could result O Turn off the main power
5. Paper Type Tray 1 4 General Settings Guide Timer Settings General Settings Guide Interface Settings General Settings Guide Installing the Printer Driver Using USB Printer Reference 5 Troubleshooting When Using the Printer Function 90 9 Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner func tion problems When Scan Results Are Not As Expected This section describes causes and remedies when scan results are not as expected The scanned image is The exposure glass or the expo Clean these parts See p 101 dirty sure glass cover is dirty Maintaining Your Machine The image is distorted The original was moved during Do not move the original during or out of position scanning scanning The image is distorted The original was not pressed flat Check that the original is pressed or out of position against the exposure glass flat against the exposure glass The scanned image is The original was placed upside upside down down No image results from The original was placed with the scanning front and back reversed The scanned image If you scan originals using contains white spaces functions other than the net work TWAIN scanner func tion certain paper size and resolution settings may pro duce scanned images that are larger than the specified size because of margins being add e
6. Staples are wrongly posi Originals are not set cor Check the correct position to place the tioned rectly originals See Staple Copy Docu stapler ment Server Reference You cannot combine sev Selected functions can Check the combination of functions and eral functions not be used together make the settings again See Function Compatibility Copy Document Serv er Reference 20 When sorting the pages are divided into two blocks Paper does not output dur ing printing with stapling The copy is grayed out or a text pattern appears in the background of the copy Images are skewed The memory became full in the middle of sorting and the pages were de livered in two blocks When you stop printing while using the staple function paper not sta pled during printing may be left in the staple unit You have copied a copy guarded document pro tected from unautho rized copying The side guides in the pa per feed tray are not locked When You Cannot Make Copies As Wanted You can interrupt copying when the memory becomes full See Memory Full Auto Scan Restart General Set tings Guide Press the Clear Modes key and cancel copy settings including stapling Check the document See Unautho rized Copy Control Printer Reference Check that the side guides are locked See p 77 Changing the Paper Size Images are skewed The paper
7. Resume To stop copy maining origi should be copied after ing press Stop nals Stop Resume the scanned original is printed S Note O If you set Memory Full Auto Scan Restart in User Tools to Yes even if the mem ory becomes full the memory overflow message will not be displayed The machine will make copies of the scanned originals first then automatically proceed scanning and copying the remaining originals In this case the result ing sorted pages will not be sequential See Input Output General Settings Guide LP Reference Input Output General Settings Guide A AAA 3 Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile func tion problems Adjusting the Volume This section describes how to adjust the volume You can change the volume of the following sounds that the machine makes lt On Hook Mode Heard when the On Hook Dial key is pressed lt At Transmission Heard when the machine sends a document At Reception Heard when the machine receives a document At Dialing Heard after pressing the Start key until the line connects to the destination At Printing Heard when a received document is printed See Print Completion Beep Facsimile Reference E Press the User Tools Counter key User Tools Counter o m ZEWS050N 2 Press Facsimile Features E Check tha
8. To print an image similar to that of the comput er display make settings to print TrueType fonts as an image See the printer driver Help If you want to print accurately set the printer driver to print without using the graphics com mand See the printer driver Help Set the machine s feed orientation and the printer driver s feed orientation accordingly See the printer driver Help 53 Troubleshooting When Using the Printer Function It takes a long time to The data is so large or Wait for a while complete a print job complex that it takes time to process If the Data In indicator is blinking data is be ing processed It takes a long time to If Warming Up Wait for a while complete a print job appears on the dis play panel the ma chine is warming up It takes too much time The data is so large or Wait until printing resumes to resume printing complex that it takes time to process If the Data In indicator is blinking data is be ing processed It takes too much time The machine was in Wait until printing resumes See Timer Set to resume printing the Energy Saver tings General Settings Guide mode To resume from the Energy Sav er mode it has to warm up and this takes time 94 Other Printing Problems It takes a long time to Photographs and oth If the Data In indicator is blinking data has been complete a print job er data intens
9. ZEWS050N 3 Press System Settings 4 Press Tray Paper Settings 5 Press Tray Paper Size Tray 1 Tray Paper Size Tray 2 Tray Paper Size Tray 3 or Tray Paper Size Tray 4 6 Select the required size and then press OK 7 Press Exit or the User Tools Counter key to exit User Tools Adding Toner Adding Toner This section describes how to add and store toner Ax WARNING e Do not incinerate used toner or toner containers Toner dust might ig nite when exposed to an open flame Dispose of used toner containers in accordance with local regulations A CAUTION e Keep toner used or unused and toner containers out of reach of children Ax CAUTION e f toner or used toner is inhaled gargle with plenty of water and move into a fresh air environment Consult a doctor if necessary Ax CAUTION e f toner or used toner gets into your eyes flush immediately with large amounts of water Consult a doctor if necessary Ax CAUTION e f toner or used toner is swallowed dilute by drinking a large amount of wa ter Consult a doctor if necessary Ax CAUTION Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner If your skin comes into contact with toner wash the affected area thoroughly with soap and water If toner gets on your clothing wash with cold water Hot water will set the toner into the fabric and may make removing the stain impo
10. played of each chapter You can use other functions normally The machine is unable to A network error has oc Check the displayed message and connect to the network curred take an appropriate action See When a Message is Displayed of each chapter Check that the machine is correctly connected to the network and that the machine is correctly set See Network Settings General Set tings Guide Contact the administrator If the function status indicator is still lit in red even after trying to solve the problem as described here con tact your service representative LP Reference p 15 Troubleshooting When Using the Copy Function p 15 When a Message Is Displayed p 25 Troubleshooting When Using the Facsimile Function p 27 When a Message Is Displayed p 43 Troubleshooting When Using the Printer Function p 46 When a Message Is Displayed p 59 Troubleshooting When Using the Scanner Function p 62 When a Message Is Displayed Network Settings General Settings Guide When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages If other messages appear follow the instructions displayed Elmportant O If you cannot make copies as you want because of paper type paper size or paper capacity problems use recommended paper See Copy Paper About This Machi
11. the access point and wired clients and between the access point and wireless clients Printing does not start The wireless LAN inter Confirm the orange LED is lit and the green face is not working LED is lit or blinks during transmission Printing does not start The login user name Check the login user name login pass login password or word or driver encryption key driver encryption key is invalid Printing does not start Advanced encryption Check the settings of the Extended Secu has been set using the Ex rity function with the administrator tended Security function Data In indicator does If the Data In indicator e When the machine is connected to a not light up or flash does not light up or flash computer via a cable check that the even after the print job computer print port settings are cor starts the machine has rect See p 52 When the Data In In not received the data dicator Does Not Light Up or Flash When it is networked with a com puter contact the administrator The printer function sta The cause is displayed Check the error message on the display tus indicator is lit in red on the display of the con panel and take required action See p 46 trol panel When a Message Is Displayed Configuration page can A mechanical error Contact your service representative See not be printed might have occurred Printing the Configuration Page Gen eral Settings Guide
12. the scanning the exposure glass the lifting lower S126 ing action of the ADF triggers the au tomatic original size detection process Lift the ADF by more than 30 degrees 69 70 Troubleshooting When Using the Scanner Function Cannot add any more scanning mode Cannot specify any more scanning area Call Service Please call your service represen tative Scanner is not available on the specified device Scanner is not available Check the scanner con nection status Cannot find the scanner Check if the scanner main power is on No response the scanner No response the scanner Error has oc curred in the scanner The maximum number of registerable scan modes has been exceeded The maximum number of registerable scan areas has been exceeded An unrecoverable error has occurred in the ma chine The TWAIN scanner function cannot be used on this machine e The machine s main power switch is off The machine is not connected to the net work correctly The machine s main power switch is off The machine is not connected to the net work correctly The machine is not con nected to the network correctly The network is crowded The application speci fied scan conditions have exceeded the setting range of the machine The maximum number of modes that can be stored is 99 Delete unneeded modes The maximum number of scanning ar eas that can b
13. 18 D Data In indicator does not light up 52 Display is off 5 Duplex 20 E Edit 20 Environments to avoid 98 Error log 49 Error Mail Notification 41 Error Report E Mail 41 Exposure glass cover is dirty 101 Exposure glass is dirty 101 F Fax error report 39 Fax reception is impossible 35 Fax transmission is impossible 35 Function Compatibility 10 Function status indicator 4 J Jammed paper 89 Jammed staples 95 L Letterhead paper 76 Loading paper into paper trays 73 Loading paper into the large capacity tray LCT 75 Load Paper indicator 3 M Main power indicator 5 Main power switch 40 Memory is full 24 Misfeed indicator 3 Misfeeds occur frequently 5 Multi accessing 10 N Network cannot be browsed 60 Network delivery function cannot be used 61 No scan image 59 O Orientation fixed paper 76 P Paper 73 Paper is not fed from selected tray 53 Paperjam 89 Paper size 77 Paper size selector 80 Parts of image not copied 18 Password not correct 5 Power Failure Report 40 Power indicator 40 Power supply 99 Precautions when locating the machine 97 Precautions when moving the machine 98 Printed image is different from computer s display 53 Printed image is in wrong orientation 53 Printed image is smudged 53 Printer driver installation 44 Printing does not start 50 Printing takes a long time 53 R RDS Remote Diagnostic Syste
14. Document Server General Set tings Guide Check the date or time column in the Document Server Select Files to Print display Check document content by printing its first page Press the line of the document in the Document Server Select Files to Print display and then press Print 1st Page followed by the Start key Delete unnecessary files On the file se lection display select unnecessary files and then press Delete File If this does not increase available memory do the following e Switch to the scanner display and then delete unnecessary files stored under the scanner function Switch to the printer display and then delete unnecessary files stored under Sample Print Locked Print Hold Print or Stored Print Check print quality by printing out only the first set using the Sample Copy key To cancel a job in progress first press Exit and then press the Copy key or Scanner key Next press the Clear Stop key When the message Stop key was pressed ap pears press Stop When You Have Problems Operating the Machine P Note O Using curled paper often causes misfeeds soiled paper edges or slipped po sitions while performing staple or stack printing When using curled paper take the stiffness out of the paper with your hands to straighten out the curl or load the paper up side down Also to prevent paper from curling lay pa per on a flat surface and do not lean it ag
15. Files Using the Scanner Function Scanner Reference Deleting a Stored File Scanner Reference Items for Specifying Scan Settings Scanner Reference Values of Various Set Items for Transmission Storage Delivery Function Scanner Reference Folder transmission Scanner Reference When a Message Is Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver amp important O Ifa message not described here appears act according to the message For in formation about how to turn off the main power switch see Turning Off the Main Power About This Machine Clear Misfeed s A paper misfeed has oc Remove jammed originals and place in ADF curred inside the ADF them again Check whether the originals are suitable to be scanned by the machine Invalid Winsock You are using an invalid Install the operating system of the com version Please version of Winsock puter or copy Winsock from the operat use version 1 1 ing system CD ROM or higher The name is al You tried to register a Use another name ready in use name that is already in Check the regis USE tered names Cannot detect the The set original was mis Place the original correctly paper size of the aligned Specify the scan size original Specify When placing an original directly on
16. Help Consult your network adminis trator Check that the SIP server ad dress and user name are cor rectly programmed in IP Fax Settings under Facsimile Fea tures See IP Fax Settings General Settings Guide You can also use the Web Image Monitor for confirmation See the Web Image Monitor s Help Consult your network adminis trator Check that the SIP server ad dress is correctly programmed in IP Fax Settings under Fac simile Features See IP Fax Settings General Settings Guide You can also use the Web Image Monitor for confir mation See the Web Image Monitor s Help Consult your network adminis trator 29 Troubleshooting When Using the Facsimile Function Check whether Cannot find the DNS server Check that the DNS server IPv4 there are any SMTP Server or folder for for address is correctly pro network prob warding grammed using Web Image Monitor See the Web Image Monitor s Help Check that the DNS server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the host name or IPv4 address of the SMTP serv er is correctly programmed us ing Web Image Monitor See the Web Image Monitor s Help Check that the SMTP server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the folder for trans fer is correctly specified lems 14 01 Check that the computer in which the folder for tran
17. Server Reference Misfeeds occur frequently The paper is damp Use paper that has been stored in the recommended temperature and humid ity condition See Copy Paper About This Machine Misfeeds occur frequently The paper is too thick or Use recommended paper See Copy too thin Paper About This Machine Misfeeds occur frequently The copy paper is wrin Use recommended paper Use paper kled or has been fold that has been stored in the recommend ed creased ed temperature and humidity condi tion See Copy Paper About This Machine Misfeeds occur frequently Printed paper is being Use recommended paper Do not use paper that has been already copied or printed onto See Copy Paper About This Machine Copy paper becomes The paper is damp Use paper that has been stored in the creased recommended temperature and humid ity condition See Copy Paper About This Machine Copy paper becomes The paper is too thin Use recommended paper See Copy creased Paper About This Machine Copies are not stapled There are jammed sta Remove jammed staples See p 95 Re ples in the stapler moving Jammed Staples Copies are not stapled The number of copies ex Check the stapler capacity See Supple ceeds the capacity of the mentary Information Copy Docu ment Server Reference Copies are not stapled Copy paper is curled Turn the copy paper over in the tray
18. Sheet Finisher Hold the green lever Hold both sides of the Take out the empty refill and then gently pull out cartridge in the arrow direction the cartridge Pull up the upper unit of the cartridge Open the front cover of the finisher and then pull out the staple unit a Align the arrows on the Gently push down the Pull out the ribbon Hold the green lever new refill with those on upper unit into the while pushing in the the cartridge and then cartridge cartridge until it clicks push in the refill until it clicks Push back the staple unit and then close the front cover of the finisher ARU004S 85 86 Adding Paper Toner and Staples Replacing the Stamp Cartridge When the stamp becomes faint replace the cartridge Elmportant O This stamp cartridge is used for facsimile and scanner functions O Do not attempt to put ink into the cartridge Doing so will result in leakage O Be sure not to dirty your fingers with ink from the cartridge Use the cartridge specified for this machine 1 Open the ADF unit ZGNHO11J Replacing the Stamp Cartridge E Pull out the old stamp cartridge Tap the cartridge lock lever several times The cartridge will eject Then re move the cartridge while pushing the lock lever ZEXHO080J 4 Insert the new stamp cartridge Insert the cartridge until the metal parts are no longer visible ARU016S E Press the stamp cover back
19. Windows Me and the ma You need to download Download USB Printing Support from chine cannot be connected USB Printing Support for the supplier s website Windows Me Search the model name you use on the supplier s website and download USB Printing Support AS 44 Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation This section describes what to do when a message appears during installation of the printer driver Message number 58 or 34 indicates that the printer driver can not be installed using Auto Run Install the printer driver using Add Printer or Install Printer For Windows 95 98 Me Windows 2000 and Windows NT 4 0 This section describes the procedure under Windows 95 98 Me Windows 2000 or Windows NT 4 0 1 On the Start menu point to Settings and then click Printers 2 Double click the Add Printer icon 3 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the RPCS printer driver is either DRIVERS RPCS WIN9X_ME or DRIVERS RPCS WIN2K_XP If the installer starts click Cancel to quit For Windows XP Professional and Windows Server 2003 This section describes the procedure under Windows XP Professional or Win dows Server 2003 1 On the Start menu click Printers and Faxes 2 Click Add a printer 3 Follow the instructions in Add Printer Wizard If the printer driver is on
20. an introduction to the functions of the machine It also explains the control panel preparation procedures for using the machine how to enter text and how to install the CD ROMs provided General Settings Guide Explains User Tools settings and Address Book procedures such as register ing fax numbers e mail addresses and user codes Also refer to this manual for explanations on how to connect the machine Troubleshooting Provides a guide to solving common problems and explains how to replace paper toner and other consumables Security Reference This manual is for administrators of the machine It explains security func tions that the administrators can use to protect data from being tampered with or prevent the machine from unauthorized use Also refer to this manual for the procedures for registering administrators as well as setting user and administrator authentication Copy Document Server Reference Explains Copier and Document Server functions and operations Also refer to this manual for explanations on how to place originals Facsimile Reference Explains Facsimile functions and operations Printer Reference Explains Printer functions and operations Scanner Reference Explains Scanner functions and operations Network Guide Explains how to configure and operate the machine in a network environ ment and use the software provided This manual covers all models and includes descriptions of functions and sett
21. correctly originals down When using the ADF face them up A moir pattern is pro Your original has a dot Place the original on the exposure glass duced on copies pattern image or many ata slight angle lines Re Black spots appear on the Because of high humidi Place the print on the exposure glass in copy of a photographic ty the photographic either of the following ways print print has stuck to the ex e Place an OHP transparency on the ex posure glass posure glass and then place the print on top of the OHP transparency Place the print on the exposure glass and then place two or three sheets of white paper on top of it Leave the ex posure glass cover or auto document feeder ADF open when copying LP Reference Copy Paper About This Machine Placing Originals Copy Document Server Reference Adjusting Copy Image Density Copy Document Server Reference Selecting the Original Type Setting Copy Document Server Reference 19 Troubleshooting When Using the Copy Function When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unclear copies lt Basic Misfeeds occur frequently The number of sheets Load paper only as high as the upper loaded exceeds the ca limit mark on the paper tray or bypass pacity of the machine tray See p 73 Loading Paper and Copying from the Bypass Tray Copy Document
22. describes precautions for installation relocation and disposal Machine Environment Choose your machine s location carefully Environmental conditions greatly affect its performance Optimum environmental conditions This section describes precautions when locating the machine Ax CAUTION Keep the machine away from humidity and dust Otherwise a fire or an elec tric shock might occur Do not place the machine on an unstable or tilted surface If it topples over an injury might occur A CAUTION e Make sure the room where you are using the machine is well ventilated and spacious Good ventilation is especially important when the machine is used heavily e Temperature 10 32 C 50 89 6 F humidity to be 54 at 32 C 89 6 F e Humidity 15 80 temperature to be 27 C 80 6 F at 80 e A strong and level base e The machine must be level within 5 mm 0 2 inches both front to rear and left to right e To avoid possible buildup of ozone make sure to locate this machine in a large well ventilated room that has an air turnover of more than 30 m hr person 97 98 Remarks Environments to avoid e Locations exposed to direct sunlight or other sources of strong light more than 1 500 lux e Locations directly exposed to cool air from an air conditioner or heated air from a heater Sudden temperature changes can cause condensation to form inside the machine e Locations close to machin
23. folder for forwarding is specified is correctly operat ed Consult your network adminis trator Check that the machine e mail address is correctly pro grammed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Consult your network adminis trator 3 Troubleshooting When Using the Facsimile Function Check whether No POP3 IMAP4 server ad e Check that the host name or there are any dress is programmed IPv4 address of the network prob POP3 IMAP4 server is correct ly programmed using the Web Image Monitor See the Web Image Monitor s Help lems 15 01 Consult your network adminis trator Check whether Cannot log on to the Check that the user name and there are any POP3 IMAP4 server password of the Fax E mail Ac network prob count are correctly pro Teme grammed using File Transfer under System Settings See 15 02 File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Consult your network adminis trator Check whether No machine e mail address is Check that the machine e mail there are any programmed address is correctly pro network prob grammed using File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image M
24. is feeding in at Load the paper correctly See p 73 a slant Loading Paper Edit When using the Double Copies function parts of the original image are not copied When using the Border Center or Center Bor der function parts of the original image are not copied When using the Border Center or Center Bor der function parts of the original image are not copied When using the Margin Adjustment function parts of the original im age are not copied Combination of original and copy paper is not correct You set a wide erased margin Originals are not scanned correctly You set a wide erased margin Select A3D for A4L originals and A4 for A5 originals Make the margin width narrower You can adjust it between 2 99 mm 0 1 3 9 See Erase Border Width and Erase Center Width General Settings Guide Place the originals correctly Set a narrower margin with User Tools You can set the width between 0 30 mm 0 1 2 See Front Margin Left Right Back Margin Left Right Front Margin Top Bottom and Back Margin Top Bottom General Settings Guide 2 Troubleshooting When Using the Copy Function When using the Margin There is a lack of margin Set a narrower margin with User Tools Adjustment function space on the opposite side You can set the width between 0 30 parts of the original im of the binding posi
25. misfed paper If you cannot remove the Remove the misfed paper Close the cover misfed paper open the right Close the cover cover of the bridge unit ARUO09S When P Is Lit This section describes how to remove jammed paper when P is lit Jo 9 Open the cover of the auto Lift the lever Open the cover and then If you cannot remove the document feeder ADF and remove the misfed original misfed original open the ADF then remove the misfed original external cover and then remove the misfed original 5 Open the auto document Pull the green lever in the feeder ADF upper left corner and then remove the misfed original ARU010S Removing Jammed Paper When R Is Lit This section describes how to remove jammed paper when R is lit 1000 sheet finisher and then remove the misfed paper Y ES E ye A Open lever R3 to the left and Push lever R4 to the right and Pull lever R5 and then remove then remove the misfed paper then remove the misfed paper the misfed paper 500 sheet finisher Open the upper cover and then remove the misfed paper ARUO11S When Y Is Lit This section describes how to remove jammed paper when Y is lit Open the right cover Remove the misfed paper Close the cover ARU012S 93 94 Clearing Misfeeds When Z ls Lit This section describes how to remove jammed paper when Z is lit Open the duplex unit Raise cover Z1 an
26. not be correct Settings General Settings the destination folder e Pv4 address Guide e Subnet Mask LP Reference Network Settings General Settings Guide When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate The Scanner Properties Advanced encryption has been For details about the extended securi dialog box cannot be specified in the extended security ty setting contact the administrator displayed setting When You Cannot Send Scanned Files When Stored Files Cannot Be Edited This section describes likely causes of and possible solutions for stored files be ing unable to be edited Stored files cannot be Limits have been imposed using Contact the administrator deleted Filenames and the available extended security passwords cannot be function changed Files cannot be redelivered When the Network Delivery Function Cannot Be Used This section describes likely causes of and possible solutions for the network de livery function failing to operate The network delivery The delivery software may be an Contact the administrator function cannot be old version or a security setting used may be specified The network delivery The network delivery function Specify it correctly See Network function cannot be setting is not correct Settings General Settings used Guide LP Ref
27. off the power while this mes Please wait network using SmartDe sage is displayed viceMonitor for Admin Depending on the num ber of destinations to be updated there may be some delay before you can resume operation Operations are not possi ble while this message is displayed Specified desti nation s or sender s name has been cleared Parallel 1 5 An error has occurred in Turn off the main power switch and board has a prob the parallel interface back on again If the message appears Lem board again contact your service representa tive Printer font er Anerror has occurred in Check the font settings LOL the font settings Memory Overflow Maximum capacity ofPCL Reduce the value of Resolution in the or PostScript 3 list display printer driver or select Frame Priority has been exceeded from Memory Usage in System see Printer Features General Settings Guide If this message continues to ap pear after taking these steps decrease the number of files sent to the machine LP Reference Printer Features General Settings Guide 48 When a Message Is Displayed Checking the Error Log If files could not be stored due to printing errors identify the cause of the errors by checking the error log on the control panel J Elmportant O The most recent 30 errors are stored in the error log If a new error is added when there are 30 errors already stored the
28. protec tion code for destination 1s incorrect Please re enter Exceeded max number of alpha numeric charac ters Cannot log in with the entered user name or password Authentication has failed Authentication has failed The entered path is not correct Please re enter Captured file ex ceeded max number of pages per file Cannot send the scanned data Original is being scanned by anoth er function The E mail ad dress entered is not correct Please re enter Memory is full Press Send to send the current scanned data or press Cancel to delete The correct protect destina tion code was not entered The maximum enterable number of alphanumeric characters has been exceeded The entered login user name or login password is not correct The entered login user name or login password is not correct The machine cannot per form authentication The entered path format is incorrect The maximum number of pages per file has been exceeded The machine is using an other function such as copying The entered e mail ad dress is incorrect Because there is not enough free hard disk space in the machine for delivering or sending by e mail while storing in the Document Server only some of the pages could be scanned When a Message Is Displayed Check that the protection code is correct and then enter it again See Registering a Protection Code Ge
29. switch before pulling out the plug If you pull out the plug with the switch on the hard disk and memory may be damaged and failure could result O Make sure that 100 is shown on the display before you unplug the machine If a lower value is shown some data is currently present in memory O Right after a power failure the internal battery needs to be sufficiently re charged to guard against future data loss Keep the machine plugged in and the main power switch on for about 24 hours after the power loss Even if the main power switch is turned off the contents of the machine memory for example programmed numbers will not be lost However if power is lost for about one hour because the main power switch is turned off there is a power cut or the power cable is removed contents of the Fax memory are lost Lost items will include any fax documents stored in memory using Memory Trans mission Reception Auto Document Confidential Reception Memory Lock or Substitute Reception If a file was deleted from memory a Power Failure Report is automatically print ed as soon as the power is restored This report can be used to identify lost files If a memory stored for Memory Transmission was lost resend it If a document received by Memory Reception or Substitute Reception was lost ask the sender to resend it RDS Remote Diagnostic System If the machine has a problem a service representative can perform various settings over the
30. telephone line from the service station If you want to use this function change the User Parameter See Parameter Settings General Settings Guide When an Error Occurs Using Internet Fax When an Error Occurs Using Internet Fax This section describes reports that the machine sends if an Internet Fax error occurs Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e mail message A cc of this notification is also sent to the administrator s e mail address when one is specified important O If an incoming Internet Fax from another party bypasses the SMTP server even if reception is not successful an Error Mail Notification is not sent to the sender S Note O You can select to send Error Mail Notification with User Parameters See Pa rameter Settings General Settings Guide O If Error Mail Notification cannot be sent the Error Report E Mail is printed by the machine If an error occurs when an e mail is received via SMTP the SMTP server sends an error e mail to the originator of the document LP Reference Parameter Settings General Settings Guide Error Report E Mail The Error Report E Mail is printed by the machine when it is unable to send an Error Mail Notification Server Generated Error E mail The transmitting server sends this error e mail to the originator of e mail that can
31. the Start button point to Settings and then click Printers Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected For Windows XP Professional or Windows Server 2003 Click the Start button and then click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected For Windows XP Home Edition Click the Start button and then click Control Panel Click Printers and Other Hardware Click Printers and Faxes Click the icon of the machine On the File menu click Properties Click the Ports tab In the Print to the following port s list confirm the correct port is selected Network Connection Contact the network administrator 52 Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer The printed image is smudged The printed image is faded over the entire page Paper is not fed from the selected tray The printed image is different from the im age on the computer s display The printed image is different from the im age on the computer s display When printing grap
32. the error message or warning sta tus on the display panel and take the re quired action Connect the interface cable securely If it has a fastener fasten that securely as well See Connecting the Machine General Settings Guide The type of interface cable you should use depends on the computer Be sure to use the correct one If the cable is dam aged or worn replace it See Connect ing the Machine General Settings Guide Connect the interface cable before turn ing on the machine To check signal status press the User Tools Counter key and then press Sys tem Settings on the display panel On the Interface Settings tab select IEEE 802 11b and then press Wireless LAN Sig nal If signal quality is poor move the machine to a location where radio waves can pass or remove objects that might cause interference You can check signal status only when using wireless LAN in the infrastructure mode Check using the machine s display pan el that the SSID is correctly set See In terface Settings General Settings Guide When You Cannot Print Printing does not start Ifthe machine is using Check access point settings when in the wireless LAN the receiv infrastructure mode Depending on the er s MAC address may access point client access may be limit be preventing communi ed by MAC address Also check there cation with the access are no transmission problems between point
33. the tray See p 73 received fax documents Loading Paper Reception is impossi ble but transmission is possible The setting of the terminal adap tor used for ISDN connection is incorrect While pressing Manual E mail RX Cannot receive E mails currently ap pears and e mail can not be received The machine is receiving an on demand e mail message e mail inquiry from the administrator Check the setting After the e mail is received press Manual E mail RX and then try again Printing Problem Background of received images appears dirty Images from the back of the page appear Received image is too light Received image is too light Received image is too light lt Others All fax documents stored in memory have been lost Those docu ments include ones stored through Memo ry Transmission Re ception Confidential Reception Substitute Reception or Auto Document When a correct pass word is entered you cannot print documents that appear in the confi dential box or bulletin board box or transmit print out stored docu ments ProgDest or Manual In put does not appear When You Cannot Send or Receive Fax Messages As Wanted Cause Image density is too high When using moist rough or pro cessed paper areas of print may not be fully reproduced When LJ is blinking toner is be ginning to run out e The image density has been set
34. Company Bluetooth is a Trademark of the Bluetooth SIG Inc Special Interest Group and licensed to Ricoh Company Limited Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks The proper names of the Windows operating systems are as follows e The product name of Windows 95 is Microsoft Windows 95 e The product name of Windows 98 is Microsoft Windows 98 e The product name of Windows Me is Microsoft Windows Millennium Edition Windows Me e The product names of Windows 2000 are as follows Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Server Microsoft Windows 2000 Professional e The product names of Windows XP are as follows Microsoft Windows XP Professional Microsoft Windows XP Home Edition e The product names of Windows Server 2003 are as follows Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 Web Edition e The product names of Windows NT are as follows Microsoft Windows NT Server 4 0 Microsoft Windows NT Workstation 4 0 Copyright 2006 Type for 8025e DSm725e LD325 Aficio MP 2510 Type for 8030e DSm730e LD330 Aficio MP 3010 EN D008 6802 Buljooysejqnoi suononysuj bulyesado
35. a CD ROM the location of the RPCS printer driver is DRIVERS RPCS WIN2K_XP If the installer starts click Cancel to quit When a Message Is Displayed during Installation For Windows XP Home Edition This section describes the procedure under Windows XP Home Edition 1 On the Start menu click Control Panel 2 Click Printers and Other Hardware 3 Click Printers and Faxes DO click Add a Printer 5 Follow the instructions in Add Printer Wizard If the printer driver is on a CD ROM the location of the RPCS printer driver is DRIVERS RPCS WIN2K_XP If the installer starts click Cancel to quit 45 46 Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the panel display If a message not described here appears act according to the message y Reference Before turning the main power off see Turning Off the Main Power About This Machine Status Messages This section describes the machine status messages Ready This is the default ready message The machine is ready for use No action is required The machine is printing Wait a while The machine is waiting for the next data to print Wait a while Offline The machine is offline To start printing switch the ma chine online by pressing FP Online on the display panel Please wait The machine is preparing the development unit Wait a wh
36. a RAS o PATTI ALITITIL nee de 0 y SIA ARPA 06000000000 004 000 e o 2 8025e 8030e DSm 25e DSm 30e LD325 LD330 Aficio MP 2510 3010 Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference For safe and correct use be sure to read the Safety Information in About This Machine before using the machine Introduction This manual contains detailed instructions and notes on the operation and use of this machine For your safety and benefit read this manual carefully before using the machine Keep this manual in a handy place for quick reference Important Contents of this manual are subject to change without prior notice In no event will the company be li able for direct indirect special incidental or consequential damages as a result of handling or oper ating the machine Notes Some illustrations in this manual might be slightly different from the machine Certain options might not be available in some countries For details please contact your local dealer Depending on which country you are in certa
37. again after the current file is sent Exceeded time limit for LDAP server search Check the server status The specified group contains some invalid des tination s Do you want to se lect only valid destination s Cannot find the specified path Please check the settings The number of files ex ceeded the maximum number possible An irregular original is placed Search results have ex ceeded the max display able number The use of the function is restricted to authenticat ed users only The maximum number of standby files has been exceeded A network error has oc curred and connection has failed The specified group con tains some destinations for sending by e mail and some destinations for sending by Scan to Folder The destination comput er name or folder name is invalid When a Message Is Displayed Reduce the number of files and send them again Place the original correctly Specify the scan size When placing an original directly on the exposure glass the lifting low ering action of the ADF triggers the automatic original size detection process Lift the ADF by more than 30 degrees See Placing Originals Copy Docu ment Server Reference Search again after changing the search conditions Contact the administrator There are 100 files waiting in the send ing queue for e mail Scan to Folder or delivery functions Wait until files have been s
38. ainst the wall Reference Control Panel About This Machine When the Authentication Screen is Displayed About This Machine Copy Paper About This Machine Tray Paper Size Tray 1 4 General Settings Guide Paper Type Tray 1 4 General Settings Guide Delete All Files in Document Server General Settings Guide 10 When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job it may be that the machine is being used by another function Wait until the current job is completed before trying again In certain cases you can carry out another job using a different function while the current job is being performed Performing multiple functions simultaneously like this is called Multi accessing Combination Chart Function Compatibility The chart shows Function Compatibility when print priority is set to Inter leave See Print Priority General Settings Guide A Simultaneous operations are possible Operation is enabled when the relevant function key is pressed and remote switching of the scanner is done O Operation is enabled when the Interrupt key is pressed to interrupt the preceding operation Operation is performed automatically once the preceding operation ends x The operation must be started once the preceding operation ends Simul taneous operations are not possible Mode after you select Cop
39. atus When connecting the machine using USB 2 0 the first page of a print job that contains a large volume of data is printed but the remaining pages are not y Reference Duplex printing can not be done with thick paper OHP transparencies or la bels selected as the paper type Duplex printing can not be done with a tray for which 1 Sided Copy has been speci fied as Paper Type on the System Settings menu The correct applica tion or printer driver settings are not made User Authentication may have been set Even when the ma chine is offline print ing is performed when Job Acceptance Priority has been set in Parallel Interface in the Interface Settings in the System Settings menu USB Printing Support may not be installed on your computer Specify another paper type Change the Paper Type setting for the tray to 2 Sided Copy on the System Settings menu See Paper Type Tray 1 4 General Settings Guide Make sure the application s paper size and ori entation settings match those of the printer driver If a different paper size and orientation are set select the same size and orientation Contact the administrator Change the setting of Signal Control to Printer priority See Interface Settings General Set tings Guide Check that USB Printing Support is installed on your computer See Installing the Printer Driv er Using USB Printer Reference
40. cess do the following and then try faxing again Press Exit and then press the Copy or Document Server key Next press the Clear Stop key When the message Stop key was pressed Stop copy ing or Stop key was pressed Stop storing appears press Stop This user code is not allowed to Contact the administrator use the function selected This user code is not allowed to use the function selected The entered login user name or login password is not correct If the message continues to be dis played and you cannot switch the screen press the Energy Saver key Confirm that the display goes off and then press the Energy Sav er key again The display will re turn to the user code entry display When printing under the copier or printer function press the Energy Saver key only after printing has finished Inquire the user administrator for the correct login user name and login password Authentication The machine cannot perform Contact the administrator has failed authentication The selected file s which you do not have access privi leges to could not be deleted Updating the destination list Please wait Specified destination s or sender s name has been cleared You have tried to delete files without the authority to do so The destination list is being up dated from the network using SmartDeviceMonitor for Ad min Depending on the numb
41. chine Does Not Operate As Wanted lt Document Server Problem Scanned pages exceeded max number Do you want to store the scanned pages as a file appears You forgot your password You cannot find out what is stored in a file You cannot find out what is stored in a file Memory frequently be comes full You want to check print quality before making a large print run Original is be ing scanned by another func tion appears Cause The number of scanned pages exceeds the capac ity per file of the Docu ment Server You cannot access a pro tected file without enter ing the password You may not be able to ascertain the contents of a file simply from the file name You may not be able to ascertain the contents of a file simply from the file name The document server memory is full You can print a single copy without specifying the setting again The Copy or Scanner function is in use Solution To store scanned pages as a file press Store File Scanned data is stored as a file in the Document Server If you do not want to store scanned pages press No Scanned data is deleted Contact the administrator To delete the files stored in the docu ment server select Delete All Files in Doc ument Server As this will permanently delete every single file make sure the document server does not contain any files you want to keep See Delete All Files in
42. curs frequently contact celled problem with the machine or your service representative the telephone line for example noise or cross talk Cannot detect The machine failed to detect the Place original again and then press original size size of the original the Start key Place original again then press Start Call Service There is a problem with the fax Record the code number shown in the display and contact your ser vice representative Other func tions can be used Functional problems with facsimile Please call ser vice Memory is full The memory is full If you press Exit the machine re Cannot scan turns to standby mode and starts more Transmit transmitting the stored pages ting only Check the pages that have not been scanned pages sent using the Communication Re sult Report and then resend those pages Remove the paper The Internal Tray 1 is full Remove the paper If the other tray from Internal is also full the tray name shown in Tray 1 the display changes Remove pa per from the tray indicated in the display 2 28 Troubleshooting When Using the Facsimile Function Cannot scan to send fax message as scanner is in use for other function You do not have the privileges to use this function You do not have the privileges to use this function Authentication has failed The Copy or Document Server function is in use To cancel the job in pro
43. d on the inside front cover of this manual Connect the power cord directly into a wall outlet and do not use an extension cord e Do not damage break or make any modifications to the power cord Do not place heavy objects on it Do not pull it hard nor bend it more than necessary These actions could cause an electric shock or fire A WARNING e If the power cord is damaged exposure of the core disconnection etc contact your service representative to change a new one Oper ating the machine with a damaged power cord may cause an electric shock or fire A CAUTION e When you disconnect the power plug from the wall outlet always pull the plug not the cable Ax CAUTION e To disconnect the power cord pull it out by plug Do not drag the cord itself Doing so may result in damage to the cord leading to fire or electric shock e When the main power switch is in the stand by position the optional anti condensation heaters are on In an emergency unplug the machine s power cord e When you unplug the power cord the anti condensation heaters turn off e Make sure the plug is inserted firmly in the wall outlet e Voltage must not fluctuate by more than 10 e The wall outlet shall be installed near the machine and shall be easily accessible 99 100 Remarks Access to the Machine Place the machine near the power source providing the clearance areas shown CP999EE 1 Rear more tha
44. d then If you cannot remove the misfed paper remove the misfed paper raise cover Z2 and then remove any that is there Close the unit ARUO13S Removing Jammed Staples Removing Jammed Staples This section describes how to remove jammed staples Elmportant O Curled paper may cause staples to jam To avoid this turn copy paper over in the tray O When the finisher is installed after removing jammed staples staples will not be ejected the first few times you try to use the stapler 500 Sheet Finisher This section describes how to remove jammed staples from the 500 Sheet Finisher Open the side cover Remove the cartridge Open the face plate Remove the jammed staples Reinstall the cartridge Close the side cover ARU014S 95 Clearing Misfeeds 1000 Sheet Finisher This section describes how to remove jammed staples from the 1000 Sheet Finisher Hold the green lever Open the cartridge s Remove any jammed while gently pulling out face plate staples the cartridge Open the front cover of the finisher and then pull out the staple unit Pull down the cartridge s Hold the green lever face plate until it clicks while pushing in the cartridge until it clicks Push back the staple unit and then close the front cover of the finisher ARUO 5S 96 rrr 8 Remarks This chapter describes how to maintain and operate the machine Where to Put Your Machine This section
45. d to the sides If the File Format Converter optional is installed the margins may become wider y Reference Place the original in the correct orientation See Placing Origi nals Copy Document Server Reference When the original is placed di rectly on the exposure glass the side to be scanned must face down When the original is fed via the ADF the side to be scanned must face up See Plac ing Originals Copy Document Server Reference Scaming at a higher resolution may reduce the margins Placing Originals Copy Document Server Reference 59 60 Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems related to net work delivery and sending e mail When Stored Files Cannot Be Accessed This section describes likely causes of and possible solutions for job access relat ed problems The stored file is locked The file which is password pro Contact the administrator and is not accessible tected is locked because the pass word was incorrectly entered ten times When You Cannot Browse the Network to Send a Scan File This section describes likely causes of and possible solutions for the network browsing failing to operate when files are sent The network cannotbe The following machine settings Check the settings See Network browsed whenspecifying may
46. e Web Image Monitor for confirmation See the Web Im age Monitor s Help Consult your network adminis trator 33 34 Troubleshooting When Using the Facsimile Function Memory is full Memory became full during Check the pages that have not been Cannot scan Parallel Memory Transmission sent using the Communication Re more Transmis sult Report and then resend those Sion will be pages stopped S Note O Ifthe Check whether there are any network problems message ap pears the machine is not correctly connected to the network or the settings of the machine are not correct If you do not need to connect to a network you can specify the setting so this message is not displayed and then the Facsim ile key no longer lights See Parameter Settings General Settings Guide If you reconnect the machine to the network be sure to set Display with User Parameters O If the paper tray runs out of paper No paper Load it then press Ex it appears on the display asking you to add more paper If there is paper left in the other trays you can receive documents as usual even if the mes sage appears on the display You can turn this function on or off with Param eter Setting See Parameter Settings General Settings Guide LP Reference Connecting to the Ethernet Interface General Settings Guide File Transfer General Settings Guide TP Fax Settings Genera
47. e stored is 99 Delete un needed scanning area Contact your service representative Contact your service representative Set the main power switch to On Check whether the machine is con nected to the network correctly Deactivate the personal firewall of the client computer Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Network Settings General Set tings Guide and Using telnet Net work Guide Set the main power switch to On Check whether the machine is con nected to the network correctly Deactivate the personal firewall of the client computer Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Network Settings General Set tings Guide and Using telnet Net work Guide Check whether the machine is connect ed to the network correctly Wait for a while and then try to reconnect Check whether the scanning settings made with the application exceed the setting range of the machine When a Message Is Displayed Contact your service representative Fatal error has occurred in the scanner Cannot connect to the scanner Check the network Access Mask set tings in User Tools Scanner is not ready Check the scanner and the options Insufficient mem ory Reduce the scanning area Insufficient mem ory Reduce the scanning area Ca
48. ect A password of 64 or more characters may not be recognized A sender s name should be specified be fore sending e mail Send e mail after specifying the sender s name e Increase the size of Max E mail Size e Set Divide amp Send E mail to Yes per page or Yes per max size See Send Settings General Settings Guide Wait until sending is retried automati cally after the preset interval If sending fails again contact the administrator Try the operation once more If the mes sage is still shown the network may be crowded Contact the administrator If multiple files were sent use the Scanned Files Status screen to check for which file the problem occurred 65 66 Troubleshooting When Using the Scanner Function Transmission has failed Insuffi cient memory in the destination hard disk To check the current status press Scanned Files Status Output buffer is full Sending the data has been cancelled Please try again later Exceeded max number of pages per file Do you want to store the scanned pages as 1 file Exceeded max file capacity Delete the unnec essary stored files Cannot send scanned data ceeded max number of files Unable to capture files Ex Exceeded max number of files which can be used in Document Serv er at the same time Transmission has failed There was not enough free space on the hard disk of the SMTP serve
49. ent Try the operation once more If the mes sage is still shown the network may be crowded Check the information of Sys tem Settings See System Settings General Settings Guide To select destinations for sending by e mail press Select for the message dis played on the e mail screen To select destination for sending by Scan to Fold er press Select for the message dis played on the Scan to Folder screen Check whether the computer name and the folder name for the destination are correct 63 64 Troubleshooting When Using the Scanner Function Exceeded max number of alpha numeric charac ters for the path The selected file s which you do not have ac cess privileges to could not be deleted Selected file is currently in use Cannot delete it Cannot cancel sending certain file s To con firm the result check Scanned Files Status Selected file is currently in use Cannot change file name Selected file is currently in use Cannot change password Selected file is currently in use Cannot change user name The maximum number of specifiable alphanu meric characters in a path has been exceeded You have tried to delete files without the authori ty to do so You cannot delete a file which is waiting to be transmitted Waiting status displayed or whose information is be ing changed with Desk TopBinder You cannot cancel a file curr
50. ent Operations Server for Docu ment Server Scanning a Document to Store in Doc ument Server INES IRE A Printing from Docu ment Server ele i Printing from Docu 4 ment Server Sending a AJAJAJA Facsimile 3 3 3 33 from Docu ment Server Web Docu Printing ment Server Simultaneous operations are only possible after the preceding job documents are all scanned and NextJob appears You can scan a document after the preceding job documents are all scanned When multiple lines are available select a line which is currently not in use Other wise operation will not be possible During stapling printing automatically starts after the current job Stapling is not available Simultaneous operations become possible after you press NextJob During parallel receptions any subsequent job is suspended until the receptions are completed a gt gt gt gt Es 2 3 4 5 6 7 When a Job Is Not Performed P Note O Stapling cannot be used at the same time for multiple functions O A machine with the 500 sheet finisher installed cannot accept other jobs while printing with the stapling operation O A machine with the 1000 sheet finisher installed that is printing with the sta pling operation on paper larger than A4 size starts the subsequent job for which Shift Sort Tray is specified as the output tray only after the current print job finishes O While printing is in pro
51. entica password See When the Authentica tion LDAP Authentica tion Screen is Displayed About This tion or Integration Server Machine Authentication is set You do not have The use of the function is Contact the administrator the privileges to restricted to authenticat use this func ed users only tion appears You do not have _ This user code is notal Press the Energy Saver key Confirm the privileges to lowed touse the function that the display goes off and then press wee thire finc selected the Energy Saver key again The display will return to the user code entry dis play When printing under the copier or printer function press the Energy Saver key only after printing has finished tion continues to be displayed even though you have entered a valid user code Authentication failed The entered login user Inquire the user administrator for the cor name or login password rect login user name and login password is not correct Authentication failed The machine cannot per Contact the administrator form authentication The selected You have tried to delete Files can be deleted by the person who file s which you files without the authori created the file To delete a file which do not have ac ty to do so you are not authorized to delete contact cess privileges the person who created the file tO could not ibe deleted appears When the Ma
52. ently being sent You cannot change the name of a file which is waiting to be transmitted Waiting status dis played or whose infor mation is being changed with DeskTopBinder You cannot delete the password of a file which is waiting to be transmit ted Waiting status displayed or whose in formation is being changed with DeskTop Binder You cannot change the user name for a file which is waiting to be transmitted Waiting status displayed or whose information is be ing changed with Desk TopBinder The maximum number of characters which can be entered for the path is 128 Check the number of characters you en tered and then enter the path again See Folder transmission Scanner Reference The files can be deleted by the person who created the file To delete a file which you are not authorized to delete contact the person who created the file Cancel transmission Waiting status cleared or the DeskTopBinder setting and then delete the file You can only cancel files waiting to be sent You cannot cancel files already sent or currently being sent files that were sent but did not reach the destina tion or files that have been cancelled Cancel transmission Waiting status cleared or the DeskTopBinder setting and then change the file name Cancel transmission Waiting status cleared or the DeskTopBinder setting and then delete the pass
53. er When A Is Lit This section describes how to remove jammed paper when A is lit 1 a ky f Open the upper right cover Remove the misfed paper ARUOO6S When B Is Lit This section describes how to remove jammed paper when B is lit Open the bypass tray and Open the right cover and Remove the misfed paper Push up the paper guide then open the duplex unit then open the upper right release lever and then cover remove the misfed paper Pull down the paper guide release lever and then close the bypass tray ARU007S When C Is Lit This section describes how to remove jammed paper when C is lit If you still cannot remove misfed paper Contact your service representative gt Open the bypass tray and Open the right cover and Remove the misfed paper then open the duplex unit then open the upper right Gisse the color cover Close the duplex unit Important and front cover A paper jam warning will not be cleared until the covers 1 are opened and the operation switch is set to ON ARU008S 9 Lo E Y 4 Y A Y A oe i ey E 92 Clearing Misfeeds When D Is Lit This section describes how to remove jammed paper when D is lit Open the bypass tray and Open the right cover and If you cannot remove the then open the duplex unit then open the upper right misfed paper open the top cover cover of the bridge unit 6 Remove the
54. er of destinations to be updated there may be some delay before you can resume operation Op erations are not possible while this message is displayed Files can be deleted by the person who created the file To delete a file which you are not authorized to delete contact the person who cre ated the file Wait until the message disappears Do not switch off the power while this message is displayed When a Message Is Displayed Check whether there are any network prob lems Lo 0 Check whether there are any network prob lems Elda Check whether there are any network prob lems La Jl Check whether there are any network prob lems LISE The alias telephone number you entered is already registered on the gatekeeper by another device Cannot access gatekeeper Registering of user name is re jected by SIP server Cannot access SIP server Check that the alias telephone number is correctly pro grammed in IP Fax Settings un der Facsimile Features See IP Fax Settings General Settings Guide You can also use the Web Image Monitor for confir mation See the Web Image Monitor s Help Consult your network adminis trator Check that the gatekeeper ad dress is correctly programmed in IP Fax Settings under Fac simile Features See IP Fax Settings General Settings Guide You can also use the Web Image Monitor for confir mation See the Web Image Monitor s
55. erence Network Settings General Settings Guide Operation Is Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear and when the machine fails to operate Updating the The destination list is being up Wait until the message disap destination dated from the network using pears Do not switch off the pow list Please SmartDeviceMonitor for Admin er while this message is Depending on the number of des displayed walt Specified Pe tinations to be updated there destination s or sender s name has been cleared may be some delay before you can resume operation Opera tions are not possible while this message is displayed 6 Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages that might appear on the machine s control panel When a Message Is Displayed on the Control Panel This section describes causes and remedies if an error message appears on the display of the control panel J Elmportant O If a message not described here appears act according to the message For in formation about how to turn off the main power switch see Turning Off the Main Power About This Machine 62 Connection with LDAP server has failed Check the server status LDAP server au thentication has failed Check the
56. es dialog box Windows NT 4 0 File on Document Defaults on Ad vanced tab in the printing preferences dialog box 99 Troubleshooting When Using the Printer Function It takes a long time to Photographs and oth 4 RPCS complete a print job er data intensive pag Select the lower value for Resolution on the es take a long time for Print Quality tab in the printer driver s dia the machine to pro log box cess so simply wait Select Fast for the Document type list on the when printing such Print Quality tab in the printer driver s dia data log box To enable Change User Settings select the User settings check box See the printer driver Help Images are cut off or You are using paper Use the same size paper as that selected in the excess is printed smaller than the size application If you cannot load paper of the cor selected in the appli rect size use the reduction function to reduce cation the image and then print See the printer driver Help Page layout is not as Print areas differ de Adjust the Printable area setting in the Printer expected pending on machine Configuration dialog box on the Print Settings used Information tab in the RPCS printer driver See the printer that fits on a single driver Help page on one machine may not fit ona single page of another ma chine Photo images are Some applications print Use the application s settings to speci
57. es generating ammonia such as a diazo copy machine e Places where the machine will be subject to frequent strong vibration e Dusty areas e Areas with corrosive gases Moving This section describes precautions to take when moving the machine Ax CAUTION e Unplug the power cord from the wall outlet before you move the machine While moving the machine you should take care that the power cord will not be damaged under the machine Elmportant O Be careful when moving the machine Take the following precautions e Turn off the main power e Unplug the power cord from the wall outlet When you pull out the plug from the socket grip the plug to avoid damaging the cord thereby reduc ing the risk of fire or electric shock e Close all covers and trays including the front cover and bypass tray O Do not carry the machine by holding the scanner assembly Keep the ma chine level and carry it carefully taking care not to jolt or tip it Rough han dling may cause a malfunction or damage the hard disk or memory resulting in loss of stored files O Do not take off the holding stand O Protect the machine from strong shocks Impact can damage the hard disk and cause stored files to be lost As a precautionary measure files should be copied to another computer Where to Put Your Machine Power Connection This section describes the power supply A WARNING e Connect the machine only to the power source describe
58. essional and Windows Server 2008 ccccseeeeeseeeeeeeeeees 44 For Windows XP Home ENI ION ooocccocccocccoccoccnoconononononononconononononanonaninannnnnnos 45 When a Message Is Displayed ccccssscsssecssseesseccnsseneseeeseeseseeeesoeseeoeseenaeensaes 46 Stats MESSAGES tel eee 46 PICK Mess adi aria 47 CHECKING the EXFOFLO duna lis 49 When You Cannot Prosa 50 When the Data In Indicator Does Not Light Up or Flash oocccoccccoccconcncononcnnooo 52 Other Printing PEO IM Sci 53 5 Troubleshooting When Using the Scanner Function When Scan Results Are Not As Expected ccccssecessecesseceeseenseseeseseneeseaes 59 When You Cannot Send Scanned Files sscccsseeessecceneeeeseeseeseeeeneesenees 60 When Stored Files Cannot Be Accessed ccccceececeeeeceeeceeeeceeeceueesenseseeeeseeens 60 When You Cannot Browse the Network to Send a Scan File oocooooncooo 60 When the TWAIN Driver Cannot Be Started occcoccccoccccccnccccnconcnocancnncnonnnnonanoss 60 When Stored Files Cannot Be Edited cooccccccccoccccccnocncnccnnncnncncnancononononnnnnonos 61 When the Network Delivery Function Cannot Be Used ooccccocccccccccccnccncnnnanoss 61 Operation Is Not Possible When Messages Appear c occccccnccccncccccccccccnonncnononancnnnnnoss 61 When a Message Is Displayed csccssscsssecsssecsssecessenessecseeseseeaeecsesoes
59. et tings Guide and Using telnet Net work Guide Select the scanner used for the previ ous scan 7 Troubleshooting When Using the Scanner Function Error has oc curred in the scanner driver Communication er ror has occurred on the network Scanner 1s in use for other func tion Please walt Insufficient mem ory Close all other applica tions then re start scanning No User Code is registered Con sult your system administrator Any of Login User Name Login Pass word or Driver Encryption Key is incorrect ye Reference An error has occurred in the driver A communication error has occurred on the network A function of the ma chine other than the scanner function is being used such as the copier function Memory is insufficient Access is restricted with user codes The entered login user name password or driver encryption key was invalid Check whether the network cable is connected correctly to the client computer Check whether the Ethernet board of the client computer is recognized correctly by Windows Check whether the client computer can use the TCP IP protocol Check whether the client computer can use the TCP IP protocol Wait for a while and reconnect Close all the unnecessary applica tions running on the client computer Uninstall the TWAIN Driver and then reinstall it after restarting the computer Contact the administrator
60. f specified destina tions exceeds the maximum num ber that can be specified as a eroup Receiving Station for Transfer Request End Receiver for Transfer Box Forwarding For warding of Special Sender Reception Re port e mail E mail TX Results routing e mail received via SMTP Reception Check the setting Turn the dial tone detection off in User Parameters See Parameter Settings General Settings Guide A maximum of 500 parties can be specified for a group Check if there are over the specified num bers registered in the address book If a group was registered in another group or designated in 1 5 of Transfer Box transmission is canceled but an error message does not appear See Registering Names to a Group General Set tings Guide The machine failed to print received fax documents If this happened when the Re ceive File indicator was lit low paper may have caused printing to stop The machine failed to print Store has been selected for Recep received fax documents tion File Setting e Load paper into the tray e Add toner See Substitute Reception Fac simile Reference Print the fax documents using a Web browser or the Print Stored RX File function See Printing Received and Stored Documents and Printing fax information us ing a Web browser Facsimile Reference The machine failed to print J Load Paper indicator is lit Load paper into
61. ft Right General Settings Guide Front Margin Top Bottom General Settings Guide Back Margin Top Bottom General Settings Guide Erase Border Width General Settings Guide Erase Center Width General Settings Guide Orientation Booklet Magazine General Settings Guide Memory Full Auto Scan Restart General Settings Guide Copying from the Bypass Tray Copy Document Server Reference Staple Copy Document Server Reference Originals and copy orientation Copy Document Server Reference Function Compatibility Copy Document Server Reference Supplementary Information Copy Document Server Reference Unauthorized Copy Control Printer Reference 23 Troubleshooting When Using the Copy Function When Memory Is Full This section describes likely causes of and possible solutions for problems relat ed to full memory Memory is full The scanned originals ex Press Print to copy scanned originals ceeds the number of pag and cancel the scanning data Press es that can be stored in Clear to cancel the scanning data and memory not copy nn originals have been Scanned Press Print to copy scanned originals Do not remove remaining originals ett n in the message represents a changeable number Press Resume to The machine checksifthe To continue copying remove all copies scan and copy re remaining originals and then press
62. fy a higher coarse at lower resolution resolution Fine dot patterns are Dither patterns do Make the following settings with the printer not printed or solid not match driver Change the Dithering setting on the Im lines are printed as age Adjustments tab in the Change User Settings broken lines dialog box on the Print Quality tab in the RPCS printer driver To enable Change User Set tings select the User settings check box See the printer driver Help Optionalcomponents Bidirectional commu Set up optional devices on the Properties of the connected to the ma nication is not working printer chine are not recog See the printer driver Help nized when using Windows 95 98 Me Windows 2000 XP Windows Server 2003 or Windows NT 4 0 Duplex printing is Duplex printing can When using duplex printing make settings to malfunctioning not be done with pa use paper from a tray other than the bypass per set in the bypass tray tray 56 Other Printing Problems Duplex printing is malfunctioning Duplex printing is malfunctioning When using Win dows 95 98 Me 2000 XP Windows Server 2003 or Win dows NT 4 0 com bined printing or Auto Reduce Enlarge printing does not come out as expected A print instruction was issued from the computer but print ing did not start The print job is not canceled even when the machine is switched to offline st
63. gress scanning using another function may take more time Reference Print Priority General Settings Guide 14 When the Machine Does Not Operate As Wanted AAA 2 Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems When a Message Is Displayed This section describes the machine s main messages If other messages appear follow the instructions they contain Elmportant O For messages that are not listed here see p 5 When You Have Problems Op erating the Machine Cannot detect An irregular originalis Select paper manually not in Auto Pa original size placed per Select mode and do not use Auto Reduce Enlarge function See Sizes dif ficult to detect Copy Document Serv er Reference Cannot detect An irregular original is Place the original on the exposure glass original size placed See Placing Originals on the Exposure Glass and Sizes difficult to detect Copy Document Server Reference Cannot detect Original is not placed Place your originals original size Check original Original is not placed ina Change the orientation of the original orientation proper orientation Check paper An irregular paper size is If you press the Start key copy will size set start onto the selected paper Rotate Sort is A size of paper for which Select a proper paper size See Supple
64. he end of sections It indicates where you can find fur ther relevant information Indicates the names of keys that appear on the machine s display panel Indicates the names of keys on the machine s control panel This chapter describes basic troubleshooting procedures Indicators This section describes the indicators that light when the machine requires the user to remove misfed paper or add paper toner or staples J Add Staple indicator Appears when staples run out See p 84 Adding Sta ples LJ Add Toner indicator Appears when toner runs out See p 81 Adding Toner Load Paper indicator Appears when paper runs out See p 73 Loading Pa per 84 Misfeed indicator Appears when a misfeed occurs See p 89 Removing Jammed Paper When the Machine Does Not Operate As Wanted When the Function Status Indicator Lights Up in Red When the function status indicator lights up in red press the corresponding function key and then refer to the following table Documents and reports The paper output tray is Remove the prints from the tray do not print out full Documents and reports There is no paper left Add more paper See p 73 Loading Pa do not print out per An error has occurred The function whose indica Record the code number shown in the tor is lit in red is defective display and contact your service repre sentative See When a Message is Dis
65. hics the output and the screen are different Images are printed in the wrong orientation Settings for thick pa per have not been made when printing on thick paper in the bypass tray If the Toner saving check box is selected in the printer driver settings the entire page will be faded when printed When you are using a Windows operating system printer driver settings override those set using the display panel With certain func tions such as en largement and reduction image lay out might be different to that on the com puter display You might have se lected to replace Tru eType fonts with machine fonts in the printing process If the printer driver is configured to use the graphics command the graphics com mand from the ma chine is used to print The feed orientation you selected and the feed orientation se lected in the printer driver s option setup might not be the same e PCL 6 5e and PostScript 3 Select Thick in the Type list on the Paper tab RPCS Select Thick in the Paper type list on the Print Settings tab For the RPCS printer driver Toner saving is lo cated on the Print Quality tab For the PostScript 3 printer driver see PostScript 3 Supplement See the printer driver Help Set the desired input tray using the printer driver See the printer driver Help In the application change the layout character size and character settings
66. ile Resetting job The machine is resetting the print job Wait until Ready appears on the display panel Setting change The machine is setting changing Wait a while Hex Dump Mode In the Hex Dump mode the machine receives data in hexadecimal format Turn off the machine after printing and then turn back on When a Message Is Displayed Alert Messages This section describes the machine Alert messages LEE 802 LIG e IEEE 802 11b inter Turn off the machine and check that the Wireless LAN face unit was notin IEEE 802 11b interface unit is inserted has a problem serted when the correctly Then turn the machine on machine was turned again If the message appears again on or it was pulled contact your service representative out after the machine turned on The settings are not updated although the unit is detected or er rors are found while accessing the unit HDD has a prob An error has occurred in Turn off the main power switch and back lem the hard disk drive on again If the message appears again contact your service representative USB has a prob An error has occurred in Turn off the main power switch and back lem the USB interface on again If the message appears again contact your service representative Ethernet board An error has occurred in Turn off the main power switch and back has a problem the Ethernet board on again If the message appears again contact you
67. in password Authentication The machine cannot per Contact the administrator has failed form authentication Files can be deleted by the person who created the file To delete a file which you are not authorized to delete contact the person who created the file When a Message Is Displayed Updating the The destination list is be Wait until the message disappears Do destination ing updated from the not switch off the power while this mes list Please network using SmartDe sage is displayed viceMonitor for Admin Depending on the num ber of destinations to be wait Specified destination s or sender s name has been updated there may be some delay before you cleared can resume operation Operations are not possi ble while this message is displayed LP Reference p 5 When You Have Problems Operating the Machine Max Copy Quantity General Settings Guide Sizes difficult to detect Copy Document Server Reference Placing Originals on the Exposure Glass Copy Document Server Reference Supplementary Information Copy Document Server Reference 17 Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies 18 Copies appear dirty Copies appear dirty The reverse side of an original image is copied The reverse side of an original image is copied
68. in units may be optional For details please contact your local dealer Caution Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the inch version For good copy quality the supplier recommends that you use genuine toner from the supplier The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products Power Source 120 V 60 Hz 12 Aor more Please be sure to connect the power cord to a power source as shown above For details about power source see p 99 Power Connection Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine Elmportant g g 1 g Y eo ey Y eo eo ey gt eo gt eo gt 9 Media differ according to manual The printed and electronic versions of a manual have the same contents Adobe Acrobat Reader Adobe Reader must be installed in order to view the manuals as PDF files Depending on which country you are in there may also be html manuals To view these manuals a Web browser must be installed About This Machine Be sure to read the Safety Information in this manual before using the machine This manual provides
69. in until it clicks ZEXH100J 6 Close the ADF unit 8 7 88 Adding Paper Toner and Staples This chapter describes what to do when paper or originals misfeed become jammed inside the machine Removing Jammed Paper This section describes how to locate and remove jammed paper Ax CAUTION e The inside of the machine could be very hot Do not touch any parts other than specified in this document when removing misfed paper Otherwise it may cause burn injury A CAUTION Elmportant O When clearing misfeeds do not turn off the operation switch If you do your copy settings will be lost O To prevent misfeeds do not leave any torn scraps of paper inside the machine O Contact your service representative if misfeeds occur frequently LP Reference p 90 Locating Jammed Paper 89 90 Clearing Misfeeds Locating Jammed Paper If a misfeed happens remove the misfed paper or original following the proce dures shown on the sticker inside the finisher or front cover Lit indicators show you the location of the misfeed ARUO05S P Note O More than one misfed area may be indicated When this happens check all the areas indicated y Reference p 91 When A ls Lit p 91 When B Is Lit p 91 When C Is Lit p 92 When D ls Lit p 92 When P Is Lit p 93 When R Is Lit p 93 When Y Is Lit p 94 When Z Is Lit Removing Jammed Pap
70. inals in the order in the incorrect order ADF the last page should be on the bottom If you place an original on the exposure glass start with the first page to be copied Duplex Cannot print in duplex You have loaded paper Remove paper loaded on the bypass mode on the bypass tray tray Load paper in another tray Cannot print in duplex You have loaded paper Change the paper mode exceeding 90 g m Cannot print in duplex You have selected a tray Set the tray to 2 Sided Copy in Tray Pa mode which is set to 1 Sided per Settings in System Settings See Pa Copy in Tray Paper Set per Type Tray 1 4 General Settings tings in System Settings Guide When You Cannot Make Copies As Wanted Copies are not incorrect You placed the originals When placing a stack of originals in the order in the incorrect order ADF the last page should be on the bottom If you place an original on the exposure glass start with the first page to be copied When using Duplex You placed the originals Place the original in the correct orienta copy is made Top to Bot in the wrong orientation tion See Originals and copy orienta tom even though Top to tion Copy Document Server Top is selected Reference LP Reference Copy Paper About This Machine Paper Type Tray 1 4 General Settings Guide Front Margin Left Right General Settings Guide Back Margin Le
71. ing Paper Toner and Staples Setting special paper in paper tray 2 This section describes how to load special paper into paper tray 2 1 Pull out the paper tray until it stops 2 Load the special paper below the limit mark of the tray ZEWY110E 3 Push the paper tray in until it stops Loading Paper Loading Paper into the Large Capacity Tray Optional This section describes how to load paper into the large capacity tray LCT amp important O Load copy paper of the same size and orientation in both left and right side trays O The tray can hold up to 2 000 sheets O Align the right edge of the right copy paper stack with the right edge of the tray O Align the left edge of the left copy paper stack with the left edge of the tray O Do not stack paper over the limit mark 1 Pull out the LCT ZEWYO10E 2 Square the paper and then load it in the tray with the copying face up ZEWY020E E Push the paper tray in until it stops 79 Adding Paper Toner and Staples Orientation fixed paper or two sided paper This section describes loading paper that has a specified orientation and printing side such as letterhead paper Orientation fixed top to bottom or two sided paper for example letterhead paper punched paper or copied paper might not print correctly depending on how the originals and paper are placed Select Yes in Letterhead Setting under Copier Document Server Features a
72. ings that might not be available on this machine Images illustrations and information about operating systems that are supported might also differ slightly from those of this machine lt Other manuals e PostScript3 Supplement e UNIX Supplement e Manuals for DeskTopBinder Lite e DeskTopBinder Lite Setup Guide e DeskTopBinder Introduction Guide e Auto Document Link Guide Y Note O Manuals provided are specific to machine types O For UNIX Supplement please visit our Web site or consult an authorized dealer O PostScript3 Supplement and UNIX Supplement include descriptions of functions and settings that might not be available on this machine TABLE OF CONTENTS Manuals for This Machine oooccoccconcconcconcconcconoconnconnconnnnnnrnnnrnnnrnnnrnnnrnnnrnnnrnnnrenanons i How to Read This Manual cccceeccesececensecnsensenssonseenecnsecnsenseessenssensenseenesees 1 SS eaa a E tuienend etisdebemarrey nauuraele 1 1 When the Machine Does Not Operate As Wanted INAICAO Sia ia 3 When the Function Status Indicator Lights Up in Red oooncconocicnncccccocconanronnannns 4 When You Have Problems Operating the Machine ooncconncccnncccnccccnnanconancnnnanons 5 When a Job Is Not PerforMed ccooncccnconcconoconoconnccnaconononnronaronnnnnnrnnnrnnarenarennrenane 10 2 Troubleshooting When Using the Copy Function When a Message Is Displayed ooccooocccconccccccooncconccnnnncnnnnonnnrnnnnrnanannnnrnnna
73. ive pag received by the printer Wait for a moment es take a long time for Changing the following settings with the print the machine to pro er driver may help speed up printing cess so simply wait when printing such amp PCL 5e data Select the lower value for Resolution on the Print Quality tab in the printer properties di alog box PostScript 3 Select the lower value in Resolution The lo cation of this setting is given below If your operating system is Windows select Post Script optimize for speed in PostScript Output Option PostScript Output Option is located as follows e Windows 95 98 Me Print Quality tab in the printer properties dialog box Windows 2000 XP Windows 2003 Server PostScript Output Option in PostScript Op tions on Advanced on Layout tab in the printing preferences dialog box Windows NT 4 0 File on Advanced on Document De faults tab in the printing preferences di alog box Mac OS 9 x Printer Specifications in the print dialog box Mac OS X Set 3 tab in Printer Features in the print dialog box If you use Windows select PostScript opti mize for speed e Windows 95 98 Me PostScript output format on the Post Script tab in the printer properties dia log box Windows 2000 XP Windows Server 2003 PostScript Output Option in PostScript Op tions on Advanced on Layout tab in the printing preferenc
74. l Settings Guide Parameter Settings General Settings Guide When You Cannot Send or Receive Fax Messages As Wanted When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception related problems Transmission Reception Both transmission and reception are impossible Both transmission and reception are impossible lt Transmission The modular cord is disconnected The setting of the terminal adap tor used for ISDN connection is incorrect Make sure that the modular cord is correctly connected See Con necting the Telephone Line General Settings Guide Check the setting Document appears blank at the other end Printed or sent images are spotty Transmission failed due to Exceeded max E mail size error When using On Hook Dial or Manual Dial Receiving appears and transmis sion is not allowed LAN Fax Driver does not work The original was placed upside down The ADF or exposure glass is dirty If the e mail size specified on the machine is too large the Internet Fax document cannot be sent If the machine fails to detect the size of the original when the Start key is pressed it performs a receiving operation The entered login user name log in password or driver encryption key is incorrect Place it correctly See Placing Originals C
75. m 40 Reverse side of original is copied 18 103 104 S Scanned image contains white spaces 59 Scanned image is dirty 59 Scanned image is distorted 59 Scanned image is out of position 59 Scanned image is upside down 59 Scanner Properties dialog box not displayed 60 Server generated error e mail 41 Shadow appears on copies 18 Stamp 20 Stamp cartridge replacement 86 Staple 84 Staplejam 95 Staple replacement for 1000 Sheet Finisher 85 Staple replacement for 500 Sheet Finisher 84 Staples jammed in 1000 Sheet Finisher 96 Staples jammed in 500 Sheet Finisher 95 Stored file is locked 60 Stored files 5 Stored files cannot be deleted 61 T Toner 81 82 83 Two sided paper 76 U USB connection 43 User code entry 5 V Volume adjustment 25 W When A is lit When B is lit When C is lit When D is lit When P is lit When Ris lit When Y is lit When Z is lit 91 91 91 92 92 93 93 94 EN SA DO08 6802 In accordance with IEC 60417 this machine uses the following symbols for the main power switch means POWER ON means STAND BY Trademarks Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and or other countries TrueType is registered trademarks of Apple Computer Inc PostScript and Acrobat are registered trademarks of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard
76. n 1 cm 0 4 3 Front more than 75 cm 29 6 2 Right more than 1 cm 0 4 4 Left more than 1 cm 0 4 S Note O For the required space when options are installed contact your service representative Maintaining Your Machine Maintaining Your Machine If the exposure glass exposure glass cover or ADF belt is dirty copy clarity may be reduced Clean these parts if they are dirty Elmportant O Do not use chemical cleaners or organic solvents such as thinner or benzene If such substances get inside the machine or melt plastic parts a failure might occur O Do not clean parts other than those explicitly specified in this manual Other parts should only be cleaned by your service representative How to maintain Wipe the machine with a soft damp cloth and then wipe it with a dry cloth to remove the water Cleaning the Exposure Glass This section describes how to clean the exposure glass and the scanning glass GDSH050J Clean 1 and 2 101 102 Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover ZGJS826E Cleaning the Auto Document Feeder This section describes how to clean the ADF GDSH130J Clean 1 and 2 INDEX A Add Staple indicator 3 Add Toner indicator 3 ADF belt is dirty 101 Authentication failure 5 C Changing the paper size 77 Combine 20 Copies appear dirty 18 Copies are too light
77. n e a a 97 MOVO O EOE E a E OS 98 POWE COMME CHOMN arras 99 Access to the Machistas 100 Maintaining Your Machine ssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnn 101 Cleaning the Exposure G AaSS oocccooccccoconocooonoconcnncononncnnnnnonononononononanononanonenanonos 101 Cleaning the Exposure Glass Cover cccccecccsseeeeceeeeeneeeeeeeeeeeseeesseeeesaeeesaeeeenas 102 Cleaning the Auto Document Fee del cccccesceeseeeeeeeeeeeeeeeeeseeceeseeeesseeeeeseneeeas 102 vi How to Read This Manual Symbols This manual uses the following symbols N WARNING Indicates important safety notes Ignoring these notes could result in serious injury or death Be sure to read these notes They can be found in the Safety Information section of About This Machine AN CAUTION Indicates important safety notes Ignoring these notes could result in moderate or minor injury or damage to the machine or to property Be sure to read these notes They can be found in the Safety Information section of About This Machine Jik important Indicates points to pay attention to when using the machine and explanations of likely causes of paper misfeeds damage to originals or loss of data Be sure to read these explanations Y Note Indicates supplementary explanations of the machine s functions and instruc tions on resolving user errors 2 Reference This symbol is located at t
78. nd then place the original and paper as shown below See Letterhead Setting General Settings Guide When printing with the printer function placement orientation is the same Paper Tray Original on the Original on the Copy Mode exposure glass Paper 1 Sided placing direction D A Paper 1 Sided placing direction Ly 2 Sided LP Reference Letterhead Setting General Settings Guide GEWH100E 76 Changing the Paper Size Changing the Paper Size This section describes how to change the paper size Jl mportant O Ifyou want to change the paper size set in the LCT contact your service representative P Note O Be sure to select the paper size with User Tools and the paper size selector If you do not misfeeds might occur O Fan the paper before loading O Straighten curled or warped paper before loading For details about paper sizes and types see Copy Paper About This Machine LP Reference Copy Paper About This Machine Changing the Paper Size in the Paper Trays This section describes how to change the paper size in the paper trays amp important O Make sure the paper stack is flush against the right side guide O Do not stack paper over the limit mark O When loading small quantities of paper be careful not to squeeze the side guide in too tightly as the paper will not feed properly O To adjust the paper size to a size not indicated on the paper size selector see Cha
79. ne Please wait ap pears Although the copier screen appears when the machine is turned on us ing the main power switch it cannot be switched to another screen by pressing the Facsimile or Scanner key The machine has just been turned on and the User Tools screen is dis played but the User Tools menu has items missing The display is off This message appears when you turn on the op eration switch or change the toner bottle Wait for the machine to get ready Functions other than the copier function are not yet ready Wait a little longer Functions other than the copier function are not yet ready Time required varies by function Func tions appear in the User Tools menu when they become ready for use Wait a little longer The screen contrast knob is Set the screen contrast knob to the light turned to the dark position position to see the display panel properly See Control Panel About This Machine The display is off The machine is in Energy Press the Energy Saver key to cancel Saver mode Energy Saver mode The display is off The operation switch is Turn on the operation switch turned off Nothing happens when the operation switch is turned on Memory is full The main power switch Turn on the main power switch is turned off There are too many Press Delete File to delete unnecessary scanned pages or stored documents files hard disk capaci
80. neral Settings Guide Check the maximum number of charac ters which can be entered and then en ter it again See Values of Various Set Items for Transmission Storage Deliv ery Function Scanner Reference Inquire the user administrator for the cor rect login user name and login password Inquire the user administrator for the cor rect login user name and login password Contact the administrator Confirm the destination computer and the path and then enter it again Reduce the number of pages in the transmitted file and then resend the file See Values of Various Set Items for Transmission Storage Delivery Func tion Scanner Reference Retry scanning after the operation with the other function is completed Check that the e mail address is correct and then enter it again Specify whether to use the data or not 6 Troubleshooting When Using the Scanner Function Try one of the following measures Memory is full Cannot scan The scanned data will be deleted Memory is full Do you want to store scanned file Exceeded max data capacity Check the scan ning resolution then reset origi nal s Exceeded max data capacity Check the scan ning resolution then press Start again Exceeded max page capacity per file Press Send to send the scanned data or press Cancel to delete Because of insufficient hard disk space the first page could n
81. nging to a size that is not indicated on the paper size selector 1 Make sure the paper tray is not in use Then pull the paper tray out slowly 2 If paper is loaded in the tray remove it E While pressing the release lever adjust the back guide ZEWY150E 7 78 Adding Paper Toner and Staples 4 Release the side lever ZEWY170E 6 Square the paper and then load it in the tray with the copying face up ZEWY180E 7 While pressing the release lever adjust the side guides to the new paper size ZEWY190E Changing the Paper Size 8 Lock the side lever ZEWY200E 9 While pressing the release lever adjust the back guide to the new paper size ZEWY210E 10 Adjust the paper size selector to the new paper size ZEWY220E 11 Gently push the paper tray in until it stops 12 Check the paper size shown on the display panel LP Reference p 80 Changing to a size that is not indicated on the paper size selector 19 80 Adding Paper Toner and Staples Changing to a size that is not indicated on the paper size selector If you load a paper size that is not indicated on the paper size selector you need to specify the paper size with the control panel This section describes how to load such paper 1 Set the paper size selector to the mark E Press the User Tools Counter key User Tools Counter Commu nicating Receive File 4
82. nnot find XXX scanner used for the previous scan YYY will be used instead XXX and YYY indi cate scanner names An unrecoverable error has occurred on the machine An access mask is set The ADF cover is open Scanner memory is in sufficient When a paper misfeed occurs in the machine during printing scanning cannot be performed e The main power switch of the previ ously used scanner is not set to On The machine is not connected to the net work correctly Contact the network or scanner administrator Check whether the ADF cover is closed Reset the scan size Lower the resolution Set with no compression See the TWAIN Driver Help The problem may be due to the follow ing cause The Relationship between the Reso lution and the Scanning Area chart in Help for halftone scanning might not always apply Scanning cannot be performed if large values are set for brightness when using halftone or high resolution After the misfed paper has been re moved proceed with scanning Check whether the main power switch of the scanner used for the previous scan is turned off Check whether the scanner used for the previous scan is connected to the network correctly Deactivate the personal firewall of the client computer Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine s protocol See Network Settings General S
83. not available Rotate Sort is not avail mentary Information Copy Docu with this paper able is selected ment Server Reference Size Cannot staple The Staple function can Select a paper size that can be used with paper of this not be used with the pa the Staple function See Supplementary size per size selected Information Copy Document Server Reference Duplex is not The Duplex function can Select a proper paper size See Supple avallable with not be used with the pa mentary Information Copy Docu this paper size Per size selected ment Server Reference Maximum number The number of copies ex You can change the maximum copy of sets is nmn ceeds the maximum copy quantity See Max Copy Quantity nn indicates the max quantity General Settings Guide imum number of sets 1S 16 Scanned pages exceeded max number Do you want to store the scanned pages as a file Magazine or Booklet mode is not available due to mixed im age mode Cannot copy Original is be ing scanned by another func tion You do not have the privileges to use this func tion You do not have the privileges to use this func tion Authentication has failed The selected file s which you do not have access privileg es to could not be deleted Troubleshooting When Using the Copy Function The number of scanned pages exceeds the capaci ty per file
84. not be transmitted successfully due to reasons such as specifying an incor rect e mail address amp important O If an Internet Fax transmission bypasses the SMTP server even if transmis sion is not successful an error e mail is not sent from the server S Note O After a server generated error e mail is printed the first page of the sent doc ument is printed A Troubleshooting When Using the Facsimile Function 42 AAA A 4 Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems When You Cannot Connect to the USB Interface This section describes how to troubleshoot a problem related to USB connections The machine is not auto The USB cable is not con Turn off the power of the machine re matically recognized nected properly connect the USB cable and then turn it on again Windows has already con Check whether the com Open Windows Device Manager and figured the USB settings puter has identified the then under Universal Serial Bus control machine as an unsup lers remove any conflicting devices ported device Conflicting devices have a or icon by them Take care not to accidentally remove required devices For details see Windows Help When using Windows 2000 XP or Windows Server 2003 an erroneous de vice is displayed under USB Controller in the Device Manager dialog box
85. of the Docu ment Server You selected the Maga zine or Booklet function for originals scanned us ing different functions such as copy and printer The Document Server function is in use This user code is not al lowed to use the function selected This user code is not al lowed to use the function selected The entered login user name or login password is not correct You have tried to delete files without the authori ty to do so If you want to store scanned originals as a file press Store File The originals are stored as a file in the Document Server If you do not want to store any scanned originals press No Scanned data will be cleared Make sure originals for the Magazine or Booklet function are scanned using the same function To cancel a job being processed press Exit and then press the Document Serv er key Next press the Clear Stop key When the message Stop key was pressed Stop storing appears press Stop Contact the administrator If the message continues to be displayed and you cannot switch the screen press the Energy Saver key Confirm that the display goes off and then press the En ergy Saver key again The display will return to the user code entry display When printing under the copier or print er function press the Energy Saver key only after printing has finished Inquire the user administrator for the cor rect login user name and log
86. oldest error is deleted However if the earliest error is a Sample Print Locked Print Hold Print or Stored print error it is not deleted The error is stored separately until the number of er rors reaches 30 If the main power switch is turned off the log is deleted 1 Press the Printer key to display the printer screen ce R a Contrast Flo M7 ye oA gt Paper Tray Status W Job Lists amp Error Log An error log list appears E Press the desired job list 49 Troubleshooting When Using the Printer Function When You Cannot Print This section describes what to do if printing does not start even after performing Print Printing does not start The power is off Check that the cable is securely plugged into the power outlet and the machine Turn on the main power switch Offline Printing does not start The cause is displayed on the display of the con trol panel Printing does not start connected correctly The correct interface ca ble is not being used Printing does not start The interface cable was connected after the ma chine was switched on Printing does not start Printing does not start If the machine is using wireless LAN a weak wireless signal might be causing print to fail Printing does not start If the machine is using wireless LAN SSID set tings are incorrect 50 The interface cable is not Check
87. onitor for confirmation See the Web Im age Monitor s Help lems 15 03 32 When a Message Is Displayed Check whether there are any network prob lems lo 1 Check whether there are any network prob lems MES HUA Cannot find the DNS server or POP3 IMAP4 server Cannot log on to the POP3 IMAP4 server Check that the DNS server IPv4 address is correctly pro grammed using Web Image Monitor See the Web Image Monitor s Help Check that the DNS server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the host name or IPv4 address of the POP3 IMAP4 server is correct ly programmed using Web Im age Monitor See the Web Image Monitor s Help Check that the POP3 IMAP4 server is correctly programmed using Web Image Monitor See the Web Image Monitor s Help Check that the LAN cable is correctly connected to the ma chine Consult your network adminis trator Check that the user name and password of the E mail Ac count are correctly pro grammed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Check that the user name and password for POP before SMTP authentication are correctly programmed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use th
88. opy Document Server Reference Clean them See p 101 Maintain ing Your Machine Make sure that ink or correction fluid is dry before placing originals Set Max E mail Size to Off or set the maximum e mail size to a larger value Then re send the document See E mail Settings General Settings Guide Press Scan Area select the scan area and then resend the docu ment If you use On Hook Dial or Manual Dial frequently it is rec ommended that you set Receive documents by pressing the Start key when originals are not set to Off in User Parameters If this is set to Off when using Manual Dial you cannot receive by pressing the Start key See Parameter Settings General Settings Guide Check your login user name log in password or driver encryption key and enter them correctly Contact the administrator Troubleshooting When Using the Facsimile Function LAN Fax Driver does A high security level is set by the Contact the administrator not work extended security function 36 Transmission is impos The setting of the terminal adap sible but reception is tor used for ISDN connection is possible incorrect Transmission is impos sible but reception is possible There are regions and telephone exchanges where a dial tone can not be detected Although a group spec ification was set for the following reception was not possible The number o
89. ot be scanned Because there is not enough free hard disk space in the machine for storing in the Document Server only some of the pages could be scanned The scanned original ex ceeded maximum data capacity The scanned data ex ceeded maximum data capacity The number of scanned pages exceeded maxi mum page capacity e Wait for a while and then retry the scan operation Reduce the scan area or scanning res olution See Items for Specifying Scan Settings Scanner Reference Delete unneeded stored files See Deleting a Stored File Scanner Reference Specify whether to use the data or not Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high reso lution See Items for Specifying Scan Settings Scanner Reference Specify the scan size and resolution again Note that it may not be possible to scan very large originals at a high reso lution See Items for Specifying Scan Settings Scanner Reference Select whether to send the data so far When a Message Is Displayed Reference Turning Off the Main Power About This Machine System Settings General Settings Guide Send Settings General Settings Guide Registering a Protection Code General Settings Guide Placing Originals Copy Document Server Reference Using the Document Server Copy Document Server Reference Storing
90. r FTP server or client com puter at the destination Too many jobs are in standby state and send ing was cancelled The file being stored has exceeded the max number of pages for one file The maximum number of files that can be stored has been exceeded The maximum number of files that can be stored has been exceeded The maximum number of files that can be stored in the document server has been exceeded Allocate sufficient space Retry sending after sending jobs in standby state completes Specify whether to use the data or not Scan the pages that were not scanned and store them as a new file See Stor ing Files Using the Scanner Function Scanner Reference Try one of the following measures e Wait for a while and then retry the scan operation Reduce the scan area or scanning res olution See Items for Specifying Scan Settings Scanner Reference Delete unneeded stored files See Deleting a Stored File Scanner Reference Try one of the following measures e Wait for a while and then retry the scan operation Reduce the scan area or scanning res olution See Items for Specifying Scan Settings Scanner Reference Delete unneeded stored files See Deleting a Stored File Scanner Reference Check the files stored by the other func tions and then delete unneeded files See Using the Document Server Copy Document Server Reference Entered
91. r holder lever back into its original position Close the machine s front cover ARU002S Adding Toner Sending Fax Messages When Toner Has Run Out When the machine has run out of toner the indicator on the display lights Note that even if there is no toner left you can still send fax documents amp important O If number of communications executed after the toner has run out and not listed in the automatically output Journal exceeds 200 communication is not possible 1 Make sure that the machine is in facsimile mode 2 Press Exit and then perform transmission operation The error message disappears 2 Note O The Memory Storage Report Polling RX Reserve Report and Confidential File Report are not printed O If the fax screen does not appear in step press the Facsimile key 83 84 Adding Paper Toner and Staples Adding Staples This section describes what to do when staples need replacing Elmportant O Stapling failures or jams may occur if you use a staple cartridge other than that recommended 500 Sheet Finisher This section describes how to add staples to the 500 Sheet Finisher Remove the cartridge Take out the empty refill Push in the new refill in the direction of the until it clicks arrow Pull out the ribbon Reinstall the cartridge Close the side cover ARUO003S Adding Staples 1000 Sheet Finisher This section describes how to add staples to the 1000
92. r service representative You do not have This user code is notal Contact the administrator the privileges to lowed to use the function use this func selected tion You do not have This user code is not al If the message continues to be displayed the privileges to lowed touse the function and you cannot switch the screen press use this Funes selected the Energy Saver key Confirm that the display goes off and then press the En ergy Saver key again The display will return to the user code entry display When printing under the copier or printer function press the Energy Sav er key only after printing has finished tion Authentication The entered login user Inquire the user administrator for the cor has failed name or login password rect login user name and login password is not correct Authentication The machine cannot per Contact the administrator has faa led form authentication 4 Troubleshooting When Using the Printer Function The selected You have tried to delete Files can be deleted by the person who file s which you files without the authori created the file To delete a file which do not have ac ty to do so you are not authorized to delete contact cess privileges the person who created the file to could not be deleted Updating the des The destination list is be Wait until the message disappears Do tination list ing updated from the not switch
93. re not available Trans able by the enhanced security fer Box Forwarding function Store File in the Informa tion Box routing e mail received via SMTP and Polling Transmission LP Reference Copy Paper About This Machine Connecting the Telephone Line General Settings Guide E mail Settings General Settings Guide Parameter Settings General Settings Guide Registering Names to a Group General Settings Guide Placing Originals Copy Document Server Reference Image Density Contrast Facsimile Reference Substitute Reception Facsimile Reference Printing Received and Stored Documents Facsimile Reference Printing fax information using a Web browser Facsimile Reference When You Need to Cancel a Transmission This section describes how to cancel a transmission You need to cancel a Memory Transmission Press Stop Scanning or the Clear Stop key to cancel the job during scanning See Canceling a Transmission Facsimile Reference You need to cancel a Memory Transmission If the original is being sent or if it is in standby press Change Stop TX File or the Clear Stop key See Canceling a Transmission Facsimi le Reference You need to cancel an Immediate Transmission Press Stop Transmission or the Clear Stop key See Canceling a Transmission Facsimi le Reference LP Reference Canceling a Transmission
94. rnnannnanennans 15 When You Cannot Make Clear Copies cccssccessccssseesseeeseeensecseecesesenseseaes 18 When You Cannot Make Copies As Wanted ccceseeeeseeeeeeceneeceseeenneneaes 20 When Memory ls Full aaa ia de A 24 3 Troubleshooting When Using the Facsimile Function Adjusting the Volume sesirncasi ida 25 When a Message Is Displayed cccceesseeeseeeeeeeeeeeeseeeaseeeaeeeeaeeenseaeneeneseenaneneaes 27 When You Cannot Send or Receive Fax Messages As Wanted 00008 35 When You Need to Cancel a Transmission ccccccccseeeeceeeeceeeeeeseeeesseeeesaueeessaees 38 When an Error Report IS Printed ooccoccconcconoconcconcconoconoconaconaronaronarenarenarenanas 39 Turning Off the Main Power In the Event of Power Failure mcoooccoocoooo 40 When an Error Occurs Using Internet Fax oooncconncconcnccnonoconnncnnnanccnnnonnnanrrnnannnnas 41 Biror Mai NOUMC ATION cere tec sete ed 41 Error Report E Mail e lola ias chain 41 Server Generated Error E mail occcccoccccconnnccccnnconccnononnnononononanononanononannnnnncnnnos 41 4 Troubleshooting When Using the Printer Function When You Cannot Connect to the USB Interface ccccssesseesseeseeeeeneeseees 43 When a Message Is Displayed during Installation ccccscsseeeeseeeeeseeeeeeees 44 For Windows 95 98 Me Windows 2000 and Windows NT 4 0 c eceeeeeeeeeees 44 For Windows XP Prof
95. senaneneaes 62 When a Message ls Displayed on the Control Panel oocccocccccccccccnncccnncuoncnnnoss 62 When a Message ls Displayed on the Client Computer coccccccnccccnccccnccncncnncnnnanoss 69 6 Adding Paper Toner and Staples Loading Pap r sita 73 Loading Paper Into Paper Trays iaa 73 Loading Paper into the Large Capacity Tray Optional ccccssseeeeseeeeeeeaneeees 75 Changing the Paper Si ZC 1 dia 77 Changing the Paper Size in the Paper TrayS cccooccccconccccncnnccnnnncnnncnnnnnononanenonanenonas 77 Adding TONG srera a 81 REMOVING LON A ia 82 HSER MING POMC erica lid 82 Sending Fax Messages When Toner Has Run OU cccccceccceeeeeeeeeseeeeeeeeseaees 83 Adding Staples iii 84 A tesa casas ieeaesas enc cae Garaiaateataiaeiniasecedeunesecteaeet ame 84 NOOO SNECT MiS dol aes 85 Replacing the Stamp Cartridge ccsssccssssceeeseecenseeeeseeeenseeeeseeeeeseenenseeeeseeneaees 86 7 Clearing Misfeeds REMOVING JAMME Paper iniciada 89 LocatingJammea Paita iia 90 AAA A A Ea E IPAPER OA TI A 91 A diya anne dened uaerteandne canned E 91 A A te E E N ites amend tau EEE E EE A E 91 VOT GI anr a a 92 WAME EE Un E A 92 MOT RAISE lara E SEO O 93 WASTA ISE oa N a 93 When zZ IS bli aio 94 Removing Jammed Staples icicccccicin caricia cda 95 ONE RINISE elsen a a eae eaa 95 o E CO 96 8 Remarks Where to Put Your Machine cuiiciioniconnin ronca nia arado 97 Machine EDVFrONMETN ressonpe
96. settings The destination list has been up dated Specified destination s or sender s name has been cleared Updating the des tination list has failed Try again Updating the des tination list Please wait Specified desti nation s or sender s name has been cleared A network error has oc curred and connection has failed The user name and pass word differ from those set for LDAP Authenti cation A specified destination or sender s name was cleared when the desti nation list in the delivery server was updated A network error has oc curred The destination list is be ing updated Try the operation once more If the mes sage is still shown the network may be crowded Check the information of Sys tem Settings See System Settings General Settings Guide Make settings correctly for the user name and the password for LDAP serv er authentication Specify the destination or sender s name again Check whether the server is connected If a destination or sender s name was al ready selected re select it after this mes sage disappears Exceeded max number of files which can be sent at the same time Reduce the number of the selected files Cannot detect original size Select scan size Exceeded max No of search results which can be dis played Max You do not have the privileges to use this func tion Exceeded max number of standby files Try
97. sfer is specified is operating correctly Check that the LAN cable is correctly connected to the ma chine See Connecting to the Ethernet Interface General Settings Guide Consult your network adminis trator 30 When a Message Is Displayed E mail transmission was re fused by SMTP authentication POP before SMTP authentica tion or login authentication of the computer in which the fold er for transfer is specified Check whether there are any network prob lems 14 09 Check whether there are any network prob lems 14 33 No machine e mail address is programmed Check that the user name and password for SMTP authentica tion or POP before SMTP au thentication are correctly programmed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Check that the user name and password of the Fax E mail Ac count are correctly pro grammed from File Transfer under System Settings See File Transfer General Set tings Guide You can also use the Web Image Monitor for confirmation See the Web Im age Monitor s Help Check that the login user ID and password for the computer in which the folder for forward ing is specified are correctly programmed Check that the folder for for warding is correctly specified Check that the computer in which the
98. sided paper Remove the paper See p 89 Remov ing Jammed Paper Check that the side guides are locked See p 77 Changing the Pa per Size Remove the paper See p 89 Remov ing Jammed Paper Check that the end guide is set prop erly See p 77 Changing the Paper Size Remove the paper See p 89 Remov ing Jammed Paper When using paper of a size that can not be detected automatically use Tray Paper Settings to set the paper size See Tray Paper Size Tray 1 4 General Settings Guide and Copy Paper About This Machine Clear misfed paper and then open and close the front cover see p 89 Remov ing Jammed Paper Press the Start key For duplex printing select Tray 1 4 in copier mode or with the printer driver Select 2 Sided Copy for Paper Type Tray 1 4 See Paper Type Tray 1 4 General Settings Guide When You Have Problems Operating the Machine Cannot print in duplex Duplex printing cannot Select a paper type that allows duplex mode be done with thick pa printing See Paper Type Tray 1 4 per OHP transparencies General Settings Guide or labels selected as the paper type The user code entry dis Users are restricted by Enter the user code up to eight digits play appears user management and then press The Authentication dis Basic Authentication Enter your login user name and user play appears Windows Auth
99. ssible amp important O Fault may occur if you use toner other than the recommended type O When adding toner do not turn off the operation switch If you do settings will be lost O Always add toner when the machine instructs you O Do not repeatedly install and remove toner bottles This will result in toner leakage O Do not shake the removed toner bottle Remaining toner might scatter P Note O You can still make about 50 copies after the messages J Toner is almost empty and Replace Toner Bottle appear cyclically but replace toner early to prevent poor copy quality 8 82 Adding Paper Toner and Staples Removing Toner This section describes how to remove toner 2 Ll Open the front cover of Raise the toner holder Push the green lever Push the toner bottle the machine lever and then gently pull out back to raise its top and the holder then gently pull out the bottle ARU001S Inserting Toner This section describes how to insert toner i A 9 6 e A y Wa Hold the new bottle Remove the black cap Put the toner bottle on Push in the green lever horizontally and shake it Note the holder and then pull until it clicks from side to side five or Do not remove the inner its top forward six times cap Before lowering the toner holder lever be Do not remove the black sure to push the toner cap before shaking holder fully in Lower the tone
100. t when you use damp or rough grain paper The paper is damp The original is not set correctly ting Copy Document Server Reference Adjust the image density See Adjust ing Copy Image Density Copy Docu ment Server Reference Use the recommended paper See Copy Paper About This Machine Contact your service representative Copies are too light The toner bottle is almost Add toner See p 81 Adding Toner empty Use paper that has been stored in the recommended temperature and humid ity condition See Copy Paper About This Machine Set originals correctly See Placing Originals Copy Document Server Reference When You Cannot Make Clear Copies Parts of images are not The correct paper size is Select the proper paper size copied not selected Images appear only partially The paper is damp Use paper that has been stored in the recommended temperature and humid ity condition See Copy Paper About This Machine Black lines appear The exposure glass or Clean them See p 101 Maintaining scanning glass is dirty Your Machine White lines appear The exposure glass or Clean them See p 101 Maintaining scanning glass is dirty Your Machine White lines appear When LJ is blinking ton Add toner See p 81 Adding Toner er is beginning to run out Copies are blank The original is not set When using the exposure glass face the
101. t the Gen Settings Adjust display appears 29 Troubleshooting When Using the Facsimile Function DO Press Adjust Sound Volume Facsimile Features Select one of a default a Adjust volume then press OK On Hook Mode At Transmission At Reception gt At Dialing a Louder At Printing You can hear the actual volume by pressing Check If you press Cancel the volume setting is canceled The display returns to that of step You can set the volume level to between 0 and 7 J press the User Tools Counter key User Tools Counter Commu nicating Receive File 4 The standby display appears Y Note J You can adjust the On Hook volume when you press the On Hook Dial key See On Hook Dial Facsimile Reference Reference On Hook Dial Facsimile Reference Print Completion Beep Facsimile Reference 26 When a Message Is Displayed When a Message Is Displayed This section describes the machine s main messages If other messages appear follow their instructions Put original Original jammed during Memo Place originals that have not been back check it ry Transmission scanned on the exposure glass or and press ADE again Start Error occurred A document jam or an error oc Press OK and then resend the and transmis curred during Immediate pages that have not been sent If the sion was can Transmission There may be a error reoc
102. tion mm 0 1 2 age are not copied See Front Margin Left Right Back Margin Left Right Front Margin Top Bottom and Back Margin Top Bottom General Settings Guide When using the Image You selected copy paper Select copy paper larger than the origi Repeat function the orig the same size as the orig nals or select the proper reproduction inal image is not copied inals or you did not se ratio repeatedly lect the proper reproduction ratio Stamp Problem Cause Solution The stamp position is The paper orientation is Check the paper orientation and stamp wrong wrong position lt Combine Copies made with the You selected a setting Change the setting See Orientation Booklet or Magazine Open to Left or Open Booklet Magazine General Settings function cannot be folded to Right that does not Guide into a book correctly match the orientation of originals When using the Combine You specified a repro When you specify a reproduction ratio function parts of the im duction ratio that does using the Manual Paper Select function age are not copied not match the sizes of check that the ratio matches your origi your originals and copy nals and the copy paper Select the cor paper rect reproduction ratio before using the Combine function Copies are not incorrect You placed the originals When placing a stack of orig
103. too low e The original of the transmit ted fax was printed on paper that is too thin When about one hour passes af ter power to the machine is turned off all fax documents stored in memory are lost Documents are locked by a secu rity function if incorrect pass words are entered a certain number of times This function is made unavail able by the enhanced security function Solution Adjust scan density See Image Density Contrast Facsimile Reference Only use recommended paper See Copy Paper About This Machine Add toner See p 81 Adding Toner e Request the sender to increase image density Request the sender to reprint the original on thicker paper and fax it again If any documents have been lost for this reason a Power Failure Report is automatically printed when the machine is turned on If fax documents stored for Memo ry Transmission have been lost check the destinations and resend the documents If fax documents received through Memory Con fidential or Substitute Reception have been lost ask the senders to resend the documents If Auto Documents have been lost repro gram them See p 40 Turning Off the Main Power In the Event of Power Failure Contact the administrator Contact the administrator 37 38 Troubleshooting When Using the Facsimile Function The following functions This function is made unavail Contact the administrator a
104. ty is exceeded When the Machine Does Not Operate As Wanted The main power indica tor continues blinking and does not turn off when pressed Original images are printed on the reverse side of the paper Misfeeds occur frequently Misfeeds occur frequently Misfeeds occur frequently An error message re mains even if misfed pa per is removed An error message re mains even if consum ables are replaced and or misfed paper is removed Cannot print in duplex mode Cannot print in duplex mode This occurs in the follow ing cases e The exposure glass cover or ADF is open The machine is com municating with ex ternal equipment The hard disk is active You have loaded the pa per incorrectly The tray s side guides are not locked The tray s end guide is not set properly You may have loaded pa per of a size not shown on the paper size selector When a misfeed message appears it remains until you open and close the cover as required This may occur if the HDD is not installed You cannot use paper in the bypass tray for du plex printing 1 Sided Copy is selected for Paper Type Tray 1 4 Close the exposure glass cover or ADE and check if the machine is communicat ing with a computer Load paper correctly Load paper into Tray 1 4 with the print side up and into the LCT or bypass tray with the print side down See p 76 Orientation fixed paper or two
105. word Cancel transmission Waiting status cleared or the DeskTopBinder setting and then change the user name Connection with the destination has failed Check the status and connection To check the current status press Scanned Files Status Authentication with the destina tion has failed Check settings To check the cur rent status press Scanned Files Status Sender s name is not selected Please specify sender s name Exceeded max E mail size Send ing E mail has been cancelled Check Max E mail Size in Scanner Features Sending the data has failed The data will be re sent later Sending the data has failed To confirm the re sult check Scanned Files Status The correct Network set tings are not made The entered user name or password was invalid The sender s name was not specified The maximum e mail size has been exceeded A network error has oc curred and a file was not sent correctly While a file was being sent a network error oc curred and the file could not be sent correctly When a Message Is Displayed e Check the network settings of the cli ent computer Check that components such as the LAN cable are connected properly Check that the server settings are correct and the server is working properly Check that the user name and pass word are correct Check that the ID and password for the destination folder are corr
106. y Facsimile Printer Professional Lite Web Document Server Interrupt Copying nel a A Document Server DeskTopBinder en A Dl N JN gt gt 1 1 gt gt 1 1 en E o pu gt Q O O O laa N a O de ary v Q O S0 se o Scanning o oj o Operations for Document Server CI o gt sarine gt f gt f gt Pata Reception o oj o Operations for Scanning When a Job Is Not Performed 12395 WIOMINDOC qM E e e supo 9 la a la fa fa _felsise fs 9 331 PUOISSIJOAJ 193purgdo 11890 49A1935 JUISUINDIO Suns ENCINA ES CAE e e pee ES IJUULIS I I es Printer Facsimile Arie Sort Print a ala Operations for scanning Mode before you select Facsimile Transmission Printer i pe E original for Transmission Memory Scanning an Manual Recep JULI 1 When the Machine Does Not Operate As Wanted Mode after you seleci Copy Web Document Server Interrupt Copying nal Document Server Professional Lite Transmission Operation Manual Reception Operation Scanning an Original for Memory Transmission Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Printing from Document Server Sending a Facsimile from Document Server Operations for Scanning Operations for Copying Operations for Copying Printing Received Data Data Reception Mode before you select Docum

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