RCA IP110 IP Phone User Manual
Contents
1. You can also access this list by pressing LEFT navigation key to enter the Call Log and then LEFT navigation key again When you are in the Dialed Calls list you should see icon on the screen Call list items management When you are in a call list you can 1 Dial the current entry by pressing the OK key or 2 Store it in the Directory by pressing the DIR TOGGLE key or 3 Delete it using the MUTE CANCEL key 30 During an Active Call Mute This function allows you to mute the microphone of your phone during a call you cannot be heard by the other party You can still hear all other parties while mute is enabled To mute resume the conversation Press MUTE CANCEL button during a conversation to mute the current call The icon 0 will shown the LCD the power indication LED will blink Press MUTE CANCEL again to unmute the call Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call Press HOLD DND button to put your active call on hold If there is only one call on hold press HOLD DND button again to retrieve the call If there is more than one call on hold press the UP DOWN navigation keys to select the desired call then press HOLD DND button again to retrieve the call Call Waiting This call featur2. IP Phone JOHN SMITH 01 JAN 12 35 Please read this manual before operating product for the first time Interference Information This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this phone This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communica tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference e Reorient or relocate and increase the separation between t
3. If your user type is admin go to 4 MESSAGEsc 2 SET VOICE MAIL 2 Use the navigation keys to select the Line you want to set enter the number to connect to your system voicemail You can press DIR TOGGLE to choose the proper input method 3 Press the OK button to save the changes or press MENU BACK to return to the previous menu Note Please contact your system administrator for the voicemail code Different systems have different codes To configure voicemail settings using the Web interface 1 Go to ACCOUNT ACCOUNT SETTINGS and set voicemail number Retrieving your voicemail messages To check your voicemail status via the Phone interface 1 Press MENU BACK gt 4 MESSAGES gt 1 VIEW VOICE MAIL 2 You can view your messages new and old messages 33 To listen to your new messages via the Phone interface 1 Press the VOICEMAIL button directly 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system 3 Your voice mailbox is connected and you are able to listen to your new and old voicemails Note Before retrieving a new VOICEMAIL please make sure that the connect ing code has been set on the phone If you have more than one account set on the phone when pressing the VOICEMAIL button you will be calling the active account mailbox Advanced Functions Account Setting Please refer to Configuration and Registration chapter for the basic account se
4. call on hold Off The phone is in idle status whatever registered unregistered Power Indication LED LED Status Description Steady blue You have new messages or new missed calls Blinking blue There is an incoming call or a call is muted Slow blinking blue The network 15 not available or SIP server failure Off IDLE MODE Icons The IP110 displays icons on its LCD you can refer to the following table for their meanings Icon Description Dan Flashes when the internet is disconnected V MISSED CALLS CALL IN CALL OUT 2aB Input method all letters and numbers 123 Input method numbers 12 DND i User Interface Description Input method multi lingual letters in lower case Input method multi lingual letters in upper case CALL MUTE VOICEMAIL CALL FORWARD AUTO ANSWER DND In HANDSET mode In HEADSET mode In SPEAKER mode Keypad Lock There are two ways to customize specific options on your phone Using the keypad and display of the phone Using the Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web inter face 13 PHONE OPTIONS Status IP MAC Firmware Network Phone Accounts Call Features Forward Call Waiting Function Keys Send Key Hot Line Anonym Call DND Logs Setting lt lt lt lt lt lt lt lt lt lt lt lt 54 lt Basic Phone Functions Language Time amp Date Ring T
5. is in idle mode This function can only be set via the Web interface PHONES FUNCTION keys Memory Key Configuration of function keys for idle mode 15 Up key access to dialed list DOWN key access to CALL FORWARD LEFT key access to call log RIGHT key access to account switch OK key access to status DND key access to DND Line keys Configuration The phone has 2 line keys to which functions can be assigned out of a list of func tions The following list shows the functions you can set on the Line keys The next paragraphs provide a description for each function The default configuration for each key 15 Line Line Speed Dial Conference Forward Transfer Hold DND Call Return Pick Up Call Park Voicemail Prefix Redial Note Many of those features require IP PBX or service provider support and hence must be configured in the server first in order to work on your phone Contact your system administrator or Technical support for more details In addition please note that not all the servers support the above mentioned features 39 Line The most frequent use for the line keys is assigning them one of two possible user accounts for call management To assign the key as a Line via the web interface Go to PHONES FUNCTION Keys Line Key Speed Dial You can configure the key as a simplified speed dial key This key function allows you to easily access the most frequently
6. submit your proof of purchase paperwork and where to send your defective merchandise e You will be responsible for shipping the defective unit back to our warranty fulfillment center at your own expense You are responsible for damage or loss during shipment so insuring the product during return shipping is highly recommended e We will ship a replacement to you freight pre paid What your warranty does not cover e Customer instruction Your Instruction BoOK provides information regarding operating instructions and user controls Additionally our Customer Care Center is staffed 24x7 with product experts that can assist you with any questions that may arise during setup and use of your RCA telephone e Installation and setup service adjustments e Batteries if applicable e Damage from misuse or neglect e Products that have been modified of serviced outside the USA Products purchased from non authorized retailers dealers or resellers 47 e Products purchased or serviced outside the USA e Acts of nature such as but not limited to lightning damage 3rd party products such as headsets Product Registration e Please complete and mail the Product Registration Card packed with your unit It will make it easier to contact you should it ever be neccessary The return of the card is not required for warranty coverage Limitation of Warranty THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT ALL O
7. to update the new firmware Please do not power off during updates To update the firmware and configuration automatically you can use auto provi sioning Note Please check with your network administrator for the Autoprovisioning guide To launch Autoprovisioning using web interface Go to SYSTEMS PROVISIONING Settings Set Auto Provision via phone interface 1 Go to SETTINGS 2 ADVANCED 2 You are prompted to enter password 3 Scroll to 7 Auto Provision and press OK button Enter the URL User Name and Password optional Click OK key to save the changes and reboot the phone Note Any power interruption during the subsequent process will most likely lead to a flash memory error As a result the system may not initiate The procedure can be only conducted in Administrator Mode The upgrade priority 15 first the DHCP option field then the preconfigured URL field Decryption Your IP110 supports configuration file encryption for provisioning In case encryp tion is used AES key needs to be configured on the phone Set AES key via Web interface Go to SYSTEM PROVISIONING Settings Note You can ask your system administrator for the decrypt password 37 Set AES Key via phone interface Go to 3 SETTINGS 2 ADVANCEDS6 Set AES Key 1 Common 2aB Enter the Common AES and the MAC oriented option Press the OK button to save the changes System Log Export To help with tr
8. ME DOWN or LEFT and RIGHT navigation keys to increase or decrease volume Press OK button to save volume change or MENU key to cancel To adjust ring volume you can also press VOLUME UP and VOLUME DOWN when the phone is in idle status To adjust the volume when you are in an active call When handset headset speaker mode is activated press VOLUME UP or VOLUME DOWN to adjust the volume Note The volume can only be adjusted via Phone interface 18 Ring Tones There are seven unique ring tones on the IP110 To select Ring Tone Type via Phone interface Press 3 SETTINGS gt 1 BASIC OK Scroll to 2 RING TONE and press OK button Use the UP and DOWN navigation keys to select your selection A sample of each tone will be played Press OK button to save the change or MENU BACK to cancel Codec Selection The IP110 supports the following voice codecs PCM u law PCM a law G 729 G 722 G 726 ILBC iLBD 20 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs via web interface Choose ACCOUNTS ACCOUNT SETTINGS Account 1 Account2 Select the desired codecs in Codecs section Click Save button to save the change Off Code Status Auto Answer Disable Hardware Status Codecs Account Codec 1 PCM U LAW Account Settings Codec 2 PCMA LAW Codec 3 4729 Network Codec 4 9722 v A
9. N settings via Phone interface 1 Make sure the active User Type is admin or var 2 Press MENU BACKS3 SETTINGS 2 ADVANCED 3 Enter the password required scroll to Network option press OK button and select VLAN then press OK to enter 4 Choose WAN Port and press OK button to enter 5 Use the LEFT or RIGHT navigation keys to choose and set the VLAN Status input the VID Number Priority 6 Press OK button to save the settings or MENU BACK to return to VLAN menu To configure VLAN settings via Web interface Choose NETWORKS ADVANCED Perform necessary changes Check with your system administrator for more information 35 HTTPS The IP110 supports HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP adds a security layer to HTTP Admins can set this transmission mode via web page To configure HTTPS settings via Web interface Go to NETWORK ADVANCED choose Web Server option In the pull down menu of Type field choose the transmission mode then click the CONFIRM button to save the changes 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authen tication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1x access points and is based on the Extensib
10. RT or VLAN or WEB TYPE or 802 1x Settings to enter the internet relating configuration page Account Settings Press MENU BACKc 3 SETTINGS 2 ADVANCED OK Enter the admin password and choose ACCOUNTS to configure the account settings Enter the following parameters Field Description Activation Enable disable the account Label What the phone will display on the other phone s Caller ID This may be overridden by data at the service provider Display Name The local phone name showing on the other phone when calling Register Name Register name provided by your service provider User Name User name provided by your service provider Password Account password provided by your service provider SIP Server SIP server address provided by your service provider Press the UP and DOWN buttons to scroll through the parameter list and fill in proper information Press the OK button to confirm Note The active User Type is shown with an on the left of display when you enter MENU BACKS 7 User Type MENU BACK like this Once you finish all admin related tasks you should change back to user mode with the same procedure 10 Overview 2 Lines Menu Back Hold DND Conference DIR Toggle Mute Cancel Volume Up Volume Dow Speaker Voicemail Call Transfer Headset 11 LEDs Line Keys LED Status Description Steady blue The line is open Blinking blue There is an incoming call to the account or there is a
11. THER WARRANTIES EXPRESS OR IMPLIED INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED NO VERBAL OR WRITTEN INFORMATION GIVEN BY TELEFIELD NA INC ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY eREPAIR OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE How state law relates to this warranty e Some states do not allow the exclusion nor limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you e his warranty gives you specific legal rights and you also may have other rights that vary from state to state If you purchased your product outside the USA Mexico or Canada This warranty does not apply Contact your dealer for warranty information 48 Visit the RCA web site at www rca4busines
12. Timeout for the unit to go back to standby mode after the handset 15 off hook Hook Off tmo Enable To enable or disable the Hook Off timeout Incoming calls Answering an incoming call 1 Lift the handset or press the SPEAKER button to answer using the speaker phone or press the HEADSET button to answer using the headset 2 If you are already talking on the phone press the corresponding LINE key or OK button to answer the new call During the conversation you can alternate between handset headset and speak erphone by pressing the corresponding buttons or picking up the handset Rejecting an incoming call Press the MUTE CANCEL key to reject an incoming call directly 27 DND When DND function is enabled the phone will display the DND icon and all incoming calls will be rejected You can find a record of all the calls that were rejected in the incoming call record of the Call History Pressing HOLD DND in idle mode will activate or deactivate the DND function To configure the DND function via Phone interface 1 to MENU BACK 2 FEATURES 5 DND to enter the configuration interface 2 Use the RIGHT or LEFT navigation keys to choose Enable Disable 3 Press the OK button to save the changes 4 Choose DND option again to deactivate DND mode You can also DND function using DND Codes if your IPPBX or server provides this function 1 If your user type is admin go to MENU BACK 2 FEATURES 5 DND to enter the configu
13. YS 1 DIRECTORY Use the LEFT and RIGHT navigation keys to choose AddGroup press the OK button to enter to the Add Group page Enter the group name and choose a ring tone to be associated with this group Press OK button to save l Contacts AddGroup To configure the speed dial keys via Phone Interface Press MENU BACK 2 FEATURES 2 FUNCTION KEYS 2 MEMORY KEYS Use the UP and DOWN navigation keys to select the key on which you want to store a contact number press the OK key to confirm Use the RIGHT and LEFT navigation keys to select Speed Dial then use the UP and DOWN keys to select Account if you want to assign this speed dial keys to a Specific account Use the UP and DOWN navigation keys to select Value enter the desired number and press OK key to confirm To use a Speed Dial key simply hold DOWN the desired key for 2 seconds The IP110 will automatically begin dialing that selection To edit delete a contact via Phone interface Press DIR TOGGLE 1 DIRECTORY or MENU BACKS 6 DIRECTORY gt 1 DIRECTORY Use the UP and DOWN navigation key to select the contact list e g 1 Contacts and press the OK button Use the UP and DOWN navigation key to select the contact you want to edit or delete then press LEFT RIGHT navigation keys to select Edit or Del and press the OK button John Smith 123 4567 8888 F If you select Edit you will be able to change the Name Numbers Account Ring tone and Group of the s
14. a tions of dialed digits Dial plans can be used for least cost routing dialing convenience or to prevent users from calling specific numbers or groups of numbers Dial plans require admin or var privilege The entire dial plan is enclosed in brackets Each dial plan is pipe seperated The dial plan can include the digits O to 9 and represents any digit from O to 9 Repetition i e x represents any digit x repeated O or more times Big letter T means to dial the numbers immediately after the dial plan sequence is matched e g 1234T Square brackets are for digit matching For example 578 xxx will match any four digit sequence starting with either 5 7 or 8 5 8 xxx will match any four digit sequence starting with 5 6 7 or 8 26 Here is a dial plan example 111T 0 4 xxxxxxxxT 111T This will dial 111 immediately after you entered the third digit O 4 xxxxxxxxT Any 9 digit number starting with 0 1 2 3 or 4 will be dialed out immediately after you enter the 9th digit To create a Dial Plan in the web interface use the following fields Dial Plan Enter the dial plan here DP Enable To enable or disable the dial plan Dial Plan tmo Timeout before phone converts the dialed number according to dial plan if enabled Dial End tmo Timeout before phone makes the call after the last digit of the number Is entered Dial End tmo Enable To enable or disable the Dial End timeout Hook Off tmo
15. anges 5 If your user type is admin and you would like to activate this function in your service provider please press DOWN key and enter the Anonym On Code and Ano nym Off Code Whenever you enable disable the anonymous call function on your phone it will automatically send these codes to the server 6 Press OK to save your changes or MENU to cancel 25 To set Anonymous call rejection using phone interface 1 Press MENU BACK 2 Features lt gt 4 Anonym Call to enter the configuration page 2 Press the UP or DOWN navigation keys to enter the Rejection page if the active user type is admin or press MENU BACK 2 FEATURES amp 6 ANONYM CALL 3 Press RIGHT or LEFT navigation keys to enable disable Anonymous Call Rejection function 4 If your user type is admin and you would like to use your service provider to get this service please press the DOWN key and enter the Rejection On Code and Rejection Off Code Whenever you enable disable the Rejection option on your IP phone it will automatically send these codes to the server 5 Press OK to save your changes or MENU to cancel Note To manage Anonymous Calls and Rejection codes you need to have admin or var rights Check active User Type before attempting to configure using phone interface Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combin
16. b Use the LEFT and RIGHT navigation keys to choose a preferred time format 12 hour or 24 hour Press the OK button to save the changes and return to the previous screen Note By default date and time setting is set to Manual 17 Keypad Lock You can lock the menu key of your phone to protect it from unauthorized use When the menu key is locked you can t access the menu of the phone To enable the lock via Phone interface Press MENU BACK 23 SETTINGS 2 ADVANCED enter the password of current user type and then press OK button Scroll down to Keypad Lock and press OK Use the LEFT or RIGHT navigation keys to change to MENU KEY Press OK button to active the change or MENU button to return to the previous screen The icon will be displayed on the top right corner of the idle screen To unlock the phone via Phone interface Press MENU key you are prompted for the password Enter the password of current user type and then press OK button you can enter the main menu and the keylock function 15 disabled as well To enable keypad lock via Web interface Choose Phone Preference web page to change the Keyboard lock option Audio Settings Volume Handset speaker headset and ringer volumes can be adjusted independently To adjust the volume in idle mode Press 3 SETTINGS gt 1 BASIC Scroll to 3 Phone Volume and press OK button Select the item you wish to adjust and use VOLUME UP and VOLU
17. dialed numbers To assign the key as a Speed Dial via the web interface Go to PHONES FUNCTION Keys Line Key Conference You can configure the Line key to be used as a conference key while remaining in the current call This key allows a user on a call to conference another party while remaining in the conference To assign the key as Conference via the web interface Go to PHONES FUNCTION Keys Line Key Forward Two use cases can be considered for this function If a key is configured as Forward key When you press this key during an incoming call you will be able to divert this call directly Depending on your configuration you will be prompted to enter target number or stored value will be used This function can be used for example to divert certain calls to your voicemail e When you press it in idle status the IP phone will enter the forward interface In this case you will be able to enable CF and set the phone number to which calls must be forwarded if it had not been set previously Forward type will be the latest used By pressing the key again CF will be disabled To assign the key as Forward via the web interface Go to PHONES FUNCTION Keys Line Key AO Transfer You are able to configure a key as a TRANSFER key to perform a Blind Attended Semi Attended Transfer The main difference this key and the CALL TRANSFER hard key is in this case you can pre configure the number to which transfer will be per
18. dvanced Codec 5 g726 Codec 5 ilbc v Phone Codec 7 ilbd 20 Features Codec 8 Disable Dial Plans Advanced Local Sip Port 5060 Note Codec Selection can only be done via Web interface 19 Contact Management Edit Add Delete Contacts The IP110 features a 300 entry phonebook and 10 speed dial keys With the phonebook you can add edit delete dial search for a contact or create groups of contacts The phonebook also includes a Blacklist feature to block unwanted calls To add a contact via Phone interface Press DIR TOGGLE and the OK button Or MENU BACK 6 DIRECTORY 1 DIRECTORY Press OK button to enter into the Contacts list press UP navigation key to select the ADD option Press the OK button and enter a Name for your contact Then press the DOWN navigation key to enter phone number of the contact via the keypad Use the DIR TOGGLE key to select between numeric and upper lower case alphanumeric modes Press the DOWN navigation key to select if you would like this contact to be as sociated with a specific VolP account on this phone The default is Auto Press DOWN navigation key to set and choose a special ring tone for the contact If you want to assign this contact to a group use the DOWN navigation key to select the group Press OK button to add the contact or the MENU BACK key to cancel the change 20 To add a Group via Phone interface Press DIR TOGGLE and OK button or MENU BACKS 6 DIRECTOR
19. e Press DIR TOGGLE 41 DIRECTORY Or 6 DIRECTORY 1 DIRECTORY Use the Up or DOWN navigation key to select the contact list e g 1 Contacts and press the OK button Press a key on the dial pad to enter the search mode Enter the contact name to be searched for and press the OK button Contact list will be searched for match ing records 22 Basic Call Functions Outgoing calls Call Devices You can make a phone call via the following devices Pick up the handset U icon will be shown on the screen Press the SPEAKER button and this icon will be shown on the screen Press HEADSET button if a headset 15 connected to the headset Port This icon 3 will be shown on the screen Pressing the HEADSET button again will hang up the headset Note You can dial the number first and then choose the device you will use for your call Call Methods There are several ways to initiate a call 1 Press an available Line button and dial the number you want to call or 2 Dial a number and press the SPEAKER button the HEADSET button or pick up the handset or 3 Go to Directory use the navigation keys to select the desired contact or 4 Press the LEFT navigation key to enter the call log interface then use the navi gation keys to make your selection press LEFT RIGHT button to choose All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls or 5 Press the UP navigation key to enter th
20. e Dialed Calls interface then choose a record to dial out or 6 Press and hold a key on the dial pad that has been set as speed dial key To terminate a call you can 1 Press the MENU BACK key or 2 f you are in handset mode replace the handset on hook or 3 If you are in speakerphone mode press the speaker key 23 Send Key configuration Admin can set a specific button or as the send key If this feature 15 enabled once you ve dialed the desired number you can press this send key to call your correspondent immediately set the send key via the IP phone interface 1 Make sure active User Type is admin or var 2 Press MENU BACK 2 FEATURES 4 SEND Key to enter the configuration page 1 Send Key lt gt 3 Press the LEFT RIGHT navigation keys to choose a button that you want to use as the send key 7 7 or disable this option Note that currently active option has an on the left 4 Press the OK button to save the changes or MENU to cancel Hot Line Hot Line allows your phone to dial a number automatically if it has been off hook for a specified time period and no keys have been pressed Both destination num ber and timeout can be configured The service is enabled if Hot Line Number has been configured To set the hot line number via the IP phone interface Press 2 FEATURES c3 HOT LINE to enter the configuration page if the active user type is admin
21. e allows your phone to accept incoming calls even when you are currently on a call Handling a waiting call By default Call Waiting is enabled and when an incoming call is received during another active call a short tone will be played In this situation user can 1 Accept the second call using the OK key The first one will be put on hold auto matically Or 2 Reject the call using MUTE CANCEL button 3 Ignore the incoming call 31 Call Waiting Configuration To configure Call Waiting via Phone interface 1 Make sure active User Type is admin or var 2 Press MENU BACKe 2 FEATURESS 2 CALL WAITING 3 Use the LEFT or RIGHT navigation keys to enable disable the call waiting feature 4 Use the navigation keys to enable disable the Play Tone option This option is used to define whether to play a short tone when there is an incoming call during an active call 5 Press the OK button to save the changes or MENU BACK to return to the previous menu Call Transfer This call function allows your phone to transfer an active call to another phone Blind Transfer Attended Transfer and Semi Attend Transfer are supported To make a Blind Transfer via phone interface no prior announcement of the call 1 Press the CALL TRANSFER button during an active call placing the call on hold 2 Dial the second phone number and press the CALL TRANSFER button to complete the transfer To make an Attended Transfer via phone interface wit
22. e the Ethernet cable and switch hub are PoE compliant The LAN Port can also be connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port to the computer s network port using an Ethernet cable Power Socket ma Headset Network Socket Handset Press here to release stand n Configuration and Registration Some simple configurations are needed to get your phone ready for making calls network and account information must be correct If you are not an administrator please contact your internet administrator or service provider for more details Telephone Features and your VoIP Service Provider Not all phone features are available with all VoIP service providers Please make sure all features are properly configured with the service provider before installing the IP110 Basic Configuration via Web Page The IP110 features an embedded web server to help administrators and users configure manage and use their phone in an intuitive and simple manner The phone s web server can be accessed with any web browser Press the OK button when the phone is in idle mode to find out your IP110 s IP address Enter it for example http 10 0 4 66 into the address bar of your web browser The default admini
23. elected contact Make the desired changes press the OK button or press MENU return to previous menu If you select Del the phone will ask if you are sure you wish to delete this contact Press OK again and the contact will be deleted 21 To move a contact to the Blacklist via Phone interface If you add a contact to the blacklist your phone will automatically reject all calls from this contact Press DIR TOGGLE 1 DIRECTORY or 6 DIRECTORY 1 DIRECTORY Use the Up or DOWN navigation key to select the contact list e g 1 Contacts and press the OK button Use the Up or DOWN navigation key to select the contact you want to move to blacklist then press LEFT or RIGHT navigation keys to select M2B John Smith M2B 123 4567 8888 F Press the OK button or press MENU to return to previous menu A warning message will ask for confirmation to move the contact to the Blacklist Press the OK button to confirm the operation or press the MENU button to return to the directory To move a contact from Call Log to Contacts via Phone interface Press MENU BACKS 5 HISTORY or use the LEFT key shortcut Use the navigation keys to select a record then press the DIR TOGGLE key to enter the edit page From here you can give the contact a name add additional phone numbers change the account association or give a VIP ringtone to the contact Press the OK key to save the contact To search a contact via Phone interfac
24. ervice provider SIP Server SIP server address provided by your service provider SIP Server Port SIP server port provided by your service provider The default is 5060 Account Settings Account Account Basic Register Status Not Rigistered Account Active Enable Label OY Display Name Register Name User Name User Password SIP Server SIP Server Port 5060 Enable Outbound Proxy Server Disable Outbound Proxy Server Transport UDP Fill the fields and press the SAVE button The phone will try to register to the SIP server If all accounts registering fail the phone will display No Service by default Note Should the IP PBX SIP Server require an authentication a correct password is needed Make sure you are using the appropriate input method or enter the pass word via the web user interface Basic Configuration using phone keypad You will need admin privileges to perform this and other configurations By default the phone will be in user mode so you will need to perform a simple procedure to switch to admin mode Change phone to admin mode Press MENU BACKc 7 User Type Press the RIGHT navigation key until you see admin on the screen Then press the DOWN key to be prompted for the password It is admin by default Type and press OK Network Settings Press MENU BACKS 3 SETTINGS 2 ADVANCED OK Enter the admin password and choose NETWORK gt WAN PO
25. ess is admin and the password is admin To change the administrator password via Phone interface 1 Make sure active User Type is admin 2 Press MENU BACKc 3 SETTINGsc 2 Advanced 3 You are prompted to enter the required password 4 Scroll to Set Password option then press OK button 5 You are prompted to enter the Current PWD New PWD and Confirm PWD Press DIR TOGGLE to change the input method 6 Press OK button to confirm the change or MENU to return to previous menu To change the administrator password via Web interface Go to SECURITY PASSWORD 15 Reboot You should reboot the phone when you are asked to e g after applying specific changes to phone configuration To reboot via Web interface 1 Go to SYSTEM UPGRADE 2 Click REBOOT button Note Please do not power off during reboot or it may cause a flash memory error Customizing Your Phone General Settings Phone Status You can view the status of your phone using the phone interface or the web interface This option allows you to review P address MAC Machine Access Control address 92 168 0 120 Firmware version Network MAC LAN Netmask Gateway DNS etc Phone Model Hardware Firmware Product ID and MAC Accounts The status of the two SIP accounts To check the Phone Status via phone interface Press OK button to check the IP Use the navigation keys to check the other information To view the Phone Status via web interface O
26. formed This is very useful when there are only a few numbers to which you usually transfer calls To assign the key as the Transfer key via the web interface Go to PHONE FUNCTION Keys Line Key Hold The key can be configured as a HOLD key You can use this key to hold and retrieve a call during the conversation To assign the key as Hold via the web interface Go to PHONES FUNCTION Keys Line Key DND If the key is configured as DND key it will work as a toggle key to enable disable this service Please check DND chapter in the Incoming calls section of Basic Call Functions chapter for more information about this function To assign DND to a key via the web interface Go to PHONES FUNCTION Keys Line Key Call Return Call Return function dials out the last number from which you received a call If there is already an active call when pressing Call Return key the first call will be put on hold and a new one will be sent to the Call Return number To assign Call Return to a key via the web interface Go to PHONES FUNCTION Keys Line Key Pick Up Pickup key allows you to perform call capture from another ringing station with a single key press This feature is not supported by all servers Please check with your service provider or network administrator for more details To assign Pick Up to a key via the web interface Go to PHONES FUNCTION Keys Line Key 41 Call Park Call Park is a feature that allows a pers
27. h prior announcement 1 Press the CALL TRANSFER button during an active call putting the call on hold 2 Dial the second phone number 3 When the call is answered press the CALL TRANSFER button to complete the transfer To make a Semi Attended Transfer via phone interface no prior announcement of the call 1 Press the CALL TRANSDER button during an active call putting the call on hold 2 Dial the second phone number 3 While third party s phone is ringing press the CALL TRANSFER button or hang up Note Make sure that the service provider you have registered with supports this function 32 3 way Conference Your IP110 can establish a three party conference by using both lines To establish a conference via the phone interface 1 Once a call has been connected with the 1st caller press the CONFERENCE button placing 1st caller on hold 2 Dial 2nd party number 3 Once connected with the 2nd party press the CONFERENCE button to establish the conference 4 Hang up to disconnect all parties Voicemail Your voicemail messages stored in your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below The idle screen will indicate the new voice messages The VOICEMAIL button backlight will be on The LED of the phone will turn solid blue Voicemail settings To configure the voicemail code via Phone interface 1
28. he telecommunications equipment and Receiver e Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the Federal Communications Commission has prepared a helpful boOKlet How To Identify and Resolve Radio TV Interference Problems This boOKlet is available from the U S Government Printing Office Washington D C 20402 Please specify stock number 004 000 00345 4 when ordering copies Warning The changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment The RCA IP110 phone is dedicated to business environment use It is a full featured and a flexible SIP solution It is compatible with most IP PBX and VoIP providers Please read through the administrator s guide before installing your phone FCC RF Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body This transmitter must not be co located or oper ated in conjunction with any other antenna or transmitter This is a class B device in a domestic environment
29. k the IP address press OK key for status Check your gateway Check your DNS server Make sure your account information is the same as you got from your service pro vider Check whether the SIP server is on Check the SIP register port the default value is 5060 can t get an IP address Make sure you have plugged the Ethernet cable into the WAN port Make sure there 15 an available DHCP server on and there are available IP addresses in the server Try set your WAN port to static IP client mode During a call cannot hear any voice Make sure your handset 15 tightly connected with the phone Check whether you have muted the conversation or not Consult the outbound server details with your service provider have problems sending DIMF digits during calls Check which kind of DIMF you are using and whether it is compatible with the server Consult the payload value with your service provider Time and date are not correct Select the right time zone or enter the time information manually on the phone Check your DST settings How do answer incoming calls during a call If a call comes in when you are in a conversation press OK key to answer the incom ing call 43 How to refuse incoming calls during a call To refuse all incoming calls that may arrive when you are in a conversation you can turn off call waiting function or enable the DND mode by pressing the HOLD DND button How to update the firmwa
30. le Authentica tion Protocol EAP This IP phone supports 802 1X For the details please consult your system admin istrator or technical support Reset to Factory You should reset the phone only when the phone configuration has been changed and the phone is no longer functioning anymore To maintain the configuration of the phone please see a network administrator or service provider for assistance To reset to factory via phone interface 1 Make sure active User Type is admin or var 2 Press MENU BACKS3 Settingsc 2 Advanced 3 You are prompted to enter the required password 4 Scroll to Reset Factory option then press OK button 5 You are prompted to confirm the change press OK to reset to factory settings or MENU BACK to return to previous menu It will take a few minutes to reset please do not power off during resetting or it Will cause flash memory error Note If you perform a factory reset current settings including contact list call history account settings etc will be lost Your phone will have to be configured manually or reprovisioned 36 Firmware Update and Autoprovisioning The phone 15 delivered with pre installed firmware To update the phone s firm ware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface Choose SYSTEMS UPGRADE select the firmware file in your local computer Click UPGRADE button
31. nd Off Code options When you choose to enable the call forward function via your IP phone it will send the corresponding code to the server which will take care of forwarding your calls In this case forwarded calls will not be stored in the Call Log 5 Press the OK button to save changes Notes 1 While an incoming call is ringing if you press CALL TRANSFER you can dynami cally forward the call to a desired number 2 You can quickly enable disable Forward by pressing DOWN key from idle mode Forward type and target number will be the last ones configured using the menu 3 Only admin var can set the On off codes Make sure the right User Type is active 4 When CALL FORWARD is enabled the corresponding icon will be shown on the display p 5 FWD To will be displayed on the idle screen after an incoming call was for warded Users can press the MUTE CANCEL button to clear the message Auto Answer Auto Answer allows an incoming call to be answered without requiring any action by the user This function is set on a per account basis This function can only be enabled disabled by admins or vars To set Auto Answer via the IP phone interface 1 Make sure active User type is var or admin 2 Press MENU BACKc 3 SETTINGSc 2 ADVANCED enter the password and press OK button 3 Then choose 1 ACCOUNTS LINE X to enter the configuration page use the UP and DOWN navigation keys to choose Auto Answer option 4 Use the LEFT
32. on to put a call on hold at one telephone set and continue the conversation from any other telephone set Your server needs to support this feature Please check with your service provider or IP PBX vendor for more details The call park feature is activated by pressing a preprogrammed button or a spe cial sequence of buttons To assign the key as Call Park via web interface Go to PHONES FUNCTION Keys Line Key Voice Mail When the key is configured as a voicemail key you can access voicemail quickly by pressing this key To assign the key to Voice Mail via the web interface Go to PHONES FUNCTION Keys Line Key Prefix When you press a key in which prefix function has been set up the phone will automatically dial the prefix and you will only have to dial the rest of your cor respondent number to call him out Prefix can only be assigned to the line keys To assign the key as Prefix via the web interface Go to PHONES FUNCTION Keys Line Key Redial If a key is configured as Redial key e f you press this key in idle status it will enter the Dialed Calls interface e f you press this key in off hoOK mode last dialed number will be sent directly f you press this key when there 15 an active call it will be put on hold and a new call sent to the last dialed number To assign Redial to a key via the web interface Go to PHONES FUNCTION Keys Line Key 42 Trouble shooting cannot register to the server Chec
33. one Phone Volume Advanced Phone Functions Accounts Network Reset Factory Set Password Set AES Key Auto Provision Other Features Messages History Directory User Mode lt lt lt lt lt lt Note 1 The above table only indicates most of phone functions rather than all of them Please refer to next chapters for more details 2 Some functions are password protected In this case when you are prompted for a password make sure to introduce one in accordance with active User Type The default administrator password 15 admin 14 Maintenance Tasks User levels The phone allows three modes to configure the phone User Mode VAR mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode 15 not able to access the settings on the Phone interface such as Accounts Network Reset to Factory other advance phone settings VAR mode grants access to subset of Administrator functions Login and password are var var Administrator Mode Administrator mode grants unlimited access to the phone configuration on both the web and the phone user interface The administrator user password is used to access e Web interface e he advanced settings of the phone such as Network Account and Reset to Factory settings via the phone interface The default administrator password for the phone interface is admin The user name for the web interface acc
34. or press MENU BACK 2 FEATURES gt 5 HOT LINE 1 Hot Number 12 m Enter the hot line number and press UP or DOWN navigation key to select HotLine Delay Set the Hot Line Delay default is 4 seconds then press the OK button to save the changes 24 Anonymous call Anonymous call also known as Caller ID restriction allows a user to request the network to hide their identity when they are performing outgoing calls The IP110 supports Permanent Caller ID restriction meaning that while enabled all calls will request to be anonymous and the user will need to disable the feature if they want their identity to be transmitted This service can be performed locally or by sending an activation code to the network depending on your network Additionally the IP110 allows users to automatically reject anonymous incoming calls These services can be managed through both phone and Web interfaces To set Anonymous call via phone interface 1 Press MENU BACKe 2 FEATURES c4 ANONYM CALL to enter the configura tion page if the active user type is admin or var press MENU BACK amp 2 FEATURES 6 ANONYM CALL l Lme ID 4 Linel gt 2 Use LEFT or RIGHT navigation keys to select the account to be anonymous 3 Press DOWN navigation key to display Block CID then press LEFT or RIGHT navigation keys to enable disable the anonymous call function 4 If you want to perform this function locally press OK to save your ch
35. or RIGHT navigation keys to enable or disable the auto answer function The default is Disable 5 Press the OK button to save the changes To set Auto Answer via Web interface 1 Go to ACCOUNTS ACCOUNT SETTINGS page 2 Go to BASIC AUTO ANSWER option 3 Select Enabled or Disabled in the pull down menu click Save button to save the change 29 Call log The IP110 can store up to 100 calls in its Call log There are 5 different lists e All calls e Forwarded calls p e Missed calls e Received calls e Dialed calls 4 The call logs can be accessed through the web interface Contact Phone Call Info In the next paragraphs we will explain how to access them from the phone interface Accessing Call log You can access the Call Log by pressing the LEFT navigation key from idle mode You will be in the All Calls list where calls are sorted sequentially and each call Is marked with the corresponding icon To change list type use the RIGHT nagivation key Note the icons at the top of the screen which indicate the list you are on Accessing Missed Calls list You can access the Missed Calls list by pressing the LEFT navigation key from idle mode to reach the Call Log and then RIGHT navigation key twice as explained above When you are in the Missed Calls list you should see the 7 icon on the screen Accessing Dial Calls list You can access the Dialed calls list directly by pressing the UP navigation key from idle mode
36. oubleshooting users can export the system log and send it to the network administrator for diagnosis To enable the system log capture via phone interface 1 Make sure the active User Type is admin 2 PRESS lt gt 2 FEATURES 98 LOGS SETTING 3 Use the LEFT and RIGHT navigation keys to choose ENABLE 4 Press the OK button to save the changes 5 Reboot the phone To enable the system log capture via web interface 1 Go to SYSTEM LOG SETTINGS 2 Change the Print Enable to Enable 3 Press the SAVE button 4 After the Log Settings is saved successfully reooot the phone To export the system log via web interface When the desired data is collected follow these steps to export the system log 1 Go to SYSTEM amp LOG SETTINGS in the web interface 2 Press the EXPORT button 3 After the log file is created successfully press the link SAVE IT LOCALLY to download the log file Keys configuration Send Key configuration Admins can set a specific button as the send key If this feature Is enabled once you ve dialed the desired number you can press this send key to call your correspondent immediately Please check Send Key configuration in Basic Calls chapter for a complete de scription d 38 Programmable keys The keys from 0 9 memory keys on the keypad are editable Users can customize specific features for these keys according to their needs The keys are only avail able when the phone
37. pen a web browser and input the IP Address of the phone Enter login and password default login and password are admin and admin Select STATUS HARDWARE STATUS Hardware Status WAN Port Type DHCP Advanced WAN IP Address 192 168 1158 Subnet Mask 255 255 255 0 Phone MAC Address 30 6 00 00 50 Link Status 00 16 Time and Date Time and date are displayed on the idle screen By default the date and time of the phone are configured manually but you can set to obtain them from a preconfig ured SNTP server if needed Please contact your system administrator if the time or date is incorrect To change Time and Date via the Phone interface Press MENU 3 SEITINGSco 1 BASICS 1 TIME amp DATES OK 1 SNTP 2 Manual If SNTP is chosen the phone will automatically get the time from an Server Use the UP and DOWN navigation keys to select the specific options and change parameters to meet your needs You can set Time Zone NTP Server1 and DST respectively By default GMT 0 and automatic DST are configured If Manual is chosen the time can be set manually Use the UP and DOWN naviga tion keys to select the option and enter the specific date and time Press the OK button to save your changes Or press MENU BACK key to return to the previous screen To set time format via the Phone interface Press MENU BACKS3 Settings gt 1 c 1 amp DATE 2 gt 3 amp DATE gt OK 1 Clock 24h
38. ration interface 2 Set the DND On Code and the DND Off Code by pressing UP or DOWN naviga tion keys then press the OK button to save the changes 3 When you select to enable disable the DND function it will send these codes to the server and the server will turn on off the DND function In this case any calls addressed to the phone s extension will be rejected by the server automatically and will not be included in the Call Log Note When DND is locally enabled the corresponding icon will be shown in the display CALL FORWARD This feature allows you to divert an incoming call to another phone number like a cell phone or voice mailbox The following CALL FORWARDing events can be configured Always Incoming calls are immediately forwarded Busy Incoming calls are immediately forwarded when the phone is busy No Answer Incoming calls are forwarded when the phone is not answered after a specific time period To configure CALL FORWARD via Phone interface 1 Go to 2 FEATURES 1 FORWARD You can also press the DOWN navigation button to enable disable CALL FORWARD when the phone is in idle mode 28 2 There are 3 options Always Busy and No Answer Select using 1 2 or 3 3 Enter the phone number to which calls will be forwarded For No Answer you can also select the No Answer timeout pressing the DOWN navigation key 4 If you prefer the server to perform this function please enter the On Code a
39. re Enter the webpage of your phone go to System Upgrade 1 Select the file to update and then click the upgrade button Note Make sure the firmware you choose is provided by your service provider or the device may crash after the update How to auto provision Consult auto provision server address with your service provider nmn 44 Appendix A Line Key configuration menu 1 Type 1 Type 1 Type Speed dial Line Key Event Account ID MEM MN Key type Call rd Key type Key type Call EE EMEN Key type LL E 8 Ese acme HS _________ avame avae Key type 2 type type 2 type m type Ba type M type EIE poe poe Memory Key configuration menu 1 1 Speed dial Key Event 2 type 2 Key type Call Return Redial Service If trouble is experienced with this equipment for repair or warranty information please contact customer service at 1 800 511 3180 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This product may be serviced only by the manufacturer or its authorized service agents Changes or modifications not expressly approved by Telefield NA Inc could void the user s authority to operate this product For instructions on how to obtain service refer to the
40. s 21 Firmware Update and Autoprovisioning 37 Basic Call Functions 23 Decryption 37 Outgoing calls 23 System Export 38 Call Devices 23 Keys configuration 38 Call Methods 23 Send Key configuration 38 Send Key configuration 24 Programmable keys 39 Hot Line 24 Line keys Configuration 40 Anonymous call 25 Line 40 Dial Plan 26 Speed Dial 41 Incoming calls 27 Confernce 41 DND 28 Forward 41 Call Forward 28 Transfer 41 Auto Answer 29 Hold 42 3 DND Call Return Pick Up Call Park Voice Mail Prefix Redial Trouble shooting Appendix A Line Key configuration menu Memory Key configuration menu Service Warranty 42 42 42 43 43 43 43 44 46 46 47 48 49 Table of Contents Getting Started Packing List The following components are included in your package Handset amp Handset AC Adapter Ethernet Cable Quick Start Guide Setting up your IP110 Base Handset 5 S z KW x Network Cord adapter Handset Cord This section introduces how to set up the phone with the components in the packing list Connecting the Handset Cord Connecting to the Network and Power Connecting the Handset and Headset not included socket socket Connect Network and Power Connect the phone to AC Power directly using the included power adapter Note If inline power 15 provided do not install AC adapter Make sur
41. s com Please do not send any products to the Oregon address listed in this manual or on the carton This will only add delays in service for your product Telefield NA Inc 4915 SW Griffith Dr 205 Beaverton Or 97005 RCA 15 a trademark of RCA Trademark Management S A Used under license 2012 All rights reserved 49
42. strator s login name and password are admin admin Network Settings Click on NETWORKS INTERNET PORT WAN Settings DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address subnet mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your network administrator for more details 5 Internet Port WAN Hardware Status DHCP Account Static IP address Network IP address Advanced Subnet mask Default gateway ic Primary DNS Features Secondary DNS Eunction Keys Dial Plans Contact Black List Phone Call Info Security Password Server Certificates Account Settings The phone attempts to register to the SIP server using the account data provided by automatic or manual initialization Click on ACCOUNTS ACCOUNT SETTINGS Select Account to Account 1 You will find the following parameters Field Description Account Active You can choose to Enable or Disable this account Label The name shown on the LCD screen Display Name What the phone will display on the other phone s Caller ID This may be overridden by data at the service provider Register Name Register name provided by your service provider User Name User name provided by your service provider User Password User password provided by your s
43. this product may cause radio interference in which case the user may be required to take adequate measures To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electri cal and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted munici pal waste and have to collect such WEEE separately Table of Contents Getting Started 5 Call log 30 Packing List 5 Accessing Call log 30 Assembling IP110 6 Accessing Missed Calls list 30 Configuration and Registration 7 Accessing Dial Calls list 30 Basic Configuration via Web Page 7 Call list items management 30 Account Settings 8 During an Active Call 31 Basic Configuration using phone keypad 9 Mute 31 Overview 11 Call Hold 31 LEDs 12 Call Waiting 31 Icons 12 Handling a waiting call 31 User Interface 13 Call Waiting Configuration 32 User levels 15 Call Transfer 32 Administrator Mode 15 3 way Conference 33 Reboot 16 Voicemail 33 Customizing Your Phone 16 Voicemail settings 33 General Settings 16 Retrieving your Voicemail messages 33 Phone Status 16 Advanced Functions 34 Time and Date 17 Account Setting 34 Keypad Lock 18 Network Settings 35 Audio Settings 18 Advanced Network Settings 35 Volume 18 VLAN 35 Ring Tones 19 HTTPS 36 Codec Selection 19 802 1X 36 Contact Management 20 Reset to Factory 36 Edit Add Delete Contact
44. tting information The following table lists the parameters in Advanced Account Setting section of the web interface Field Name Description Local SIP Port Local SIP port The default value is 5060 DTMF Type Select DIMF type Session Timer This toggles the Session Timer on or off Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active Voice Encryption SRTP Voice Encryption SRTP ptime ms The time between two RTP packets of the current used codec SIP Server Type The type of SIP Server 34 You can only configure these settings via Web interface 1 to ACCOUNT ACCOUNT SETTINGS 2 Select desired account 3 Make desired selections in Advanced section Check with your system administrator or service provider for more information Network Settings Please refer to chapter Configuration and Registration for the Basic Network WAN setting information In the next paragraphs we will describe other Network related settings Advanced Network Settings VLAN VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The IP110 supports 802 1p and g packet tagging VLAN ID and Priority can be set via phone or web interface To configure VLA
45. warranty included in this guide or call customer service at 1 800 511 3180 Or refer inquires to Telefield NA Inc Manager Consumer Relations 4915 SW Griffith Dr 205 Beaverton Or 97005 Attach your sales receipt to the boOKlet for future reference or jot DOWN the date this product was purchased or received as a gift This information will be valuable if service should be required during the warranty period Purchase date Name of store installer or dealer 46 Warranty Limited Warranty What your warranty covers Defects in materials or workmanship For how long after your purchase e Two years from date of purchase What we will do Provide you with a replacement unit The exchange unit is under warranty for the remainder of the original product s warranty period How you get service Locate your proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period Proof of warranty eligibility is required and must be presented to obtain warranty service e Contact RCA Customer Care at 800 511 3180 Our representatives will help you troubleshoot and diagnose the problem As you may be asked to disconnect your RCA telephone from it s power source you must call from another telephone If the issue cannot be resolved by our Customer Care Team you will be issued an RMA Return Merchandise Authorization number and be given instructions on how to
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