Polycom 300/301 Telephone User Manual
Contents
1. om oto DC 12V For information on headsets please visit www polycom com and choose the Support link LAN PC HEADSET HANDSE Attaching the Base 1 Place all cords in the recessed area 2 Align the two protrusions on the above the modular jacks as shown bracket with their corresponding holes in the phone and snap them to gether to lock the base to the phone PC Hi 7 f HEADSET HANDSET Diy Soft Keys The screen will Thu 3 Jun 3 28 PM Line Speed Dial Keys Use these keys to activate up to two lines or one line and a speed gt dial that can be assigned to your 0014 gt five functions Headset Microphone Mute Dial Pad These 12 keys provide the 10 digits alphabetic and special characters available in context sensitive applications Speaker For ringer and hands free audio output Volume Keys 1 labels for identity their context sensi E hel hal OLEI e Sea Thu 3 Jun 3 25 PM 10018 HewCall Fwd phone _ Display Control Keys CA the arrow keys to scroll cw through the displayed information freue Keys Access important features using these keys oo Hold Indicator This will alert you to incoming calls new OVHOf 0000 Use these to adjust the volum2. above Verify contrast adjustment Follow the instructions in this User Guide to adjust the contrast to a darker level e Reboot the phone to obtain a default level of contrast follow the instruc tions in this User Guide No Ringing Verify incoming ring setting and volume level e Adjust the ringing level from the front panel using the volume up down keys e Check that the Ring Type selected in the Settings menu is not the Silent Ring 19 Verify successful outbound or inbound calling e Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response Verify successful outbound or inbound calling e As No Display above No Audio on Headset Verify correct connections e Ensure the headset is plugged into e Ensure the headset amplifier if the jack marked Headset at the rear present is turned on and or the of the phone volume is correctly adjusted No Response from Feature Key Presses Verify phone is in active state e Make a call to the phone to check for inbound call display and ring ing as normal If successful try to press feature keys within the call to access Directory or Buddy Status for example Press followed by System Status and Server Status to confirm line is actively registered
3. Calls received while Do Not Disturb is enabled are logged in the Missed Call list To turn off Do Not Disturb press again Time and Date Time and Date is clearly displayed on the SoundPoint IP 300 301 SIP phone If the phone cannot obtain a time and date from the server the display will flash Contact your system administrator if either time or date is incorrect Users have control over the format of the display and can turn it off Select options which are right for you as follows Headset Memory Mode As an option the headset can be perma nently enabled This is especially useful for regular headset users To do this 1 Press 2 Select Settings followed by Basic Preferences Headset Memory 3 Use the up or down arrows and Select soft key to enable Headset Memory Mode 4 Press to return directly to the main menu 10 Optional If multiple lines are in use Do Not Disturb can be set on a line by line basis Contact your system administrator for further details When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display 1 Press 2 Select Settings followed by Basic Preferences Time amp Date 3 Select from Date Format Time For mat Clock Order or Enable Disable 4 Scroll through the options via the up and down arrow keys 5 Press Select to confirm and to return directly to the idle display Subseque
4. OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 3 POLYCOM Polycom Inc 1565 Barber Lane Milpitas CA 95035 2005 Polycom Inc All Rights Reserved Polycom SoundPoint and the Polycom logo design are registered trademarks of Polycom Inc in the U S and various countries All other trademarks are the property of their respective companies DN 1725 11319 001 Rev Z 2
5. POS SIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLY COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclu sions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may Copyright Notice be copied reproduced or transmitted in any form or by
6. any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copy right or other notices Polycom the Polycom logo design and SoundPoint are trademarks of Polycom Inc in the U S and various other coun tries Portions of the software contained in this product are Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documenta tion files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute subli cense and or sell copies of the Software and to permit persons to whom the Soft ware is furnished to do so subject to the following conditions The above copyright notice and this per mission notice shall be included in all cop ies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED IN CLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABIL ITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LI ABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN 25 AN ACTION OF CONTRACT TORT OR
7. fol lowed by Listen Mode i Listen Mode can be used for 2 Dial the desired number listening to a conference call but OR not actively participating or for Dial by SIP URL address as checking Voice mail above Using the Headset 1 With the optional headset connected press a line key or NewCall to obtain dial tone 2 Dial the desired number OR See also Headset Memory Mode Dial by SIP URL or IP address as above Users also have the option to dial directly from the dial pad without first getting dial tone Simply enter the number then lift the handset or press the Dial soft key or press the In all cases the active call will appear on the display showing call duration and destination Examples 10 3 0 42 To obtain the IP address of your phone press joe 205 173 1 24 Menu followed by Status Platform and sip jane polycom com Phone The IP address is listed together with other network information Answering a Call Using the Handset Pick up the handset Using Listen Mode Press the Answer soft key or the line key CD Using the Headset Pressing will answer the call through an optionally connected headset If headset memory mode is enabled pressing the line key C_D will do the same In all cases the active call will appear on the display showing call duration and destination Call Hold and Resume During a call press or the Hold soft key The ca
8. to the server Reboot the phone to attempt re registration to the server Display shows Network Link is Down Verify LAN cable is properly connected e Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator 20 Press followed by System Status and Network Status Scroll down to verify LAN port is Active Reboot the phone to attempt re registration with the server Part 15 Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the fol lowing two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause unde sired operation Class B Digital Device or Peripheral Note This equipment is tested and com plies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful inter
9. Call Lists then Placed Calls Call Forwarding Calls may be Forwarded Diverted to another extension as follows 1 Press the Fwd soft key from the phone s idle display 2 Optional If multiple lines are in use select which line to forward 3 Enter a number or URL to forward all future calls to 4 Press the Enable soft key to confirm Call Forwarding Idle display returns with a moving arrow on the line label to confirm Call Forward ing enabled Volume Adjustment Press the volume keys to adjust receiver volume during a call Pressing these keys in idle state adjusts the ringer volume Bob Smith Sar 00 03 25 old EndCall More Replace the handset or press if in Headset Mode You will see a list of previously placed calls Choose the number you wish to redial and press Dial To turn call forwarding off 1 Press the Fwd soft key from the phone s idle display 2 Optional If multiple lines are in use Select which line to disable Call Forward 3 Press the Disable soft key Idle display returns and the line indicator now displays the regular icon To conform to regulatory requir ments handset and headset volume will return to a preset level after each call Hands free volume settings will be maintained across calls Do Not Disturb Press to prevent the phone from ringing on incoming calls A flashing icon and text on the display indicates that Do Not Disturb is on
10. R REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDI TIONS EXPRESS OR IMPLIED EI THER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANT ABILITY FITNESS FOR A PARTICU LAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGE MENT ALL OF WHICH ARE EX PRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHO RIZES ANY OTHER PERSON TO AS SUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUEN TIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAIN TENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM 23 OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
11. e Blind soft key if a blind transfer without consultation is required 3 Dial the number to which you want to transfer the call or use the arrow keys to access speed dial numbers or the missed call list or use the Features menu to access placed and received call lists From one 4 When the second party answers press the Conf soft key again to join all parties in the conference or press the Split soft key to put the first call on hold and keep the second call as the active call A conference may be created at any time between an active call and a call which is on hold on the same line by pressing the Join soft key key will split the conference into two calls on hold of these lists press the Dial soft key This step completes a blind trans fer 4 Press the Trnsfr soft key again after consulting with the new party to complete a consultative transfer or press the Split soft key to put the first call on hold and keep the second call as the active call Transfer may be cancelled during estab lishment by pressing the Cancel soft key The original call is resumed Call Timer Call progress on an active call is monitored through a local call timer This is visible within the active call window on the display Ending a Call Press the EndCall soft key OR Redial Press to dial the last call placed from your phone To redial another previously dialed num ber press the Menu soft key and select Features
12. e of the handset headset speaker and ringer ia ia a messages and other events Character Display Shows information about calls messages soft keys time date and other relevant data Key Descriptions Feature Feature Key Description Mutes audio transmission locally during calls Allows users to place and receive calls through an optionally con nected headset Scrolls through menu options Scrolls through menu options Access local and server features Cancels ringing and directs incoming calls to your Voice Mail if supported Dials last connected party from the phone Places current active call in Hold state 211 Fwd 2 Soft keys to select from various context sensitive options Volume keys to adjusts audio and ringer volume Dial Pad dialing and alphanumeric entry including special charac ers Using SoundPoint IP 300 301 SIP Placing a Call Using the Handset 1 To obtain dial tone pick up the handset 2 Dial the desired number During a call users can alternate OR between handset or headset modes by pressing the key or picking Dial by SIP URL or IP address e After obtaining dial tone press Name Enter URL or IP press for and for e Press Send to complete the call up the handset Using Listen Mode 1 With the handset on hook press and choose Features
13. eived or Placed Calls as desired Call information will be displayed See also Distinctive Ringing Call Treatment Choose 1 Edit to amend the dial string if nec essary 2 Dial to return the call Exit to return to the previous menu 4 Info to view information about the call 5 Save to store the contact to the Con tact Directory 6 Clear to delete the call from the list Press the Exit soft key to return to the idle display To quickly view the Missed Calls list from the idle display press CV 11 Contact List In addition to a directory of missed placed or received calls the phone can store a local directory of 200 or more contacts Users can add delete edit dial or search for any contact in this list through just a few key strokes To add or edit a contact 1 2 Press select Features and Contact List Press Add to enter another contact into the phone s database or press Edit to edit an existing entry To move between fields when edit ing use the Next or Prev soft keys Enter first and or last name from the keypad Press the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Contacts can be easily added from Call Lists See Call Lists for more information To search for a particular contact 1 2 Press Search from the Contact List menu Using the dial pad enter the first few characters for First o
14. ference to radio or television reception which can be determined by turning the equipment off Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any chang es or modifications not expressly approved Installation Instructions Installation must be performed in accor dance with all relevant national wiring rules and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is con nected 4 Consult the dealer or an experi ence radio TV technician for help by Polycom Inc could void the user s authority to operate the equipment L Installation doit tre ex cut e confor m ment tous les r glements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equip ment and must always be readily accessible 21 La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facile ment accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 CE and VCCI Mark This SoundPoint IP 300 301 SIP is marked with
15. from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer 22 Polycom will not be liable under this limited warranty if its testing and exami nation disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installa tion operation or maintenance instruc tions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omis sions of Customer and persons under Customer s control or Acts of third parties acts of God ac cident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT O
16. ll will be placed on hold and this will be indicated on the display Press the Resume soft key to retrieve the call Multiple Calls on Hold If multiple calls are on hold on a single line key use the arrow keys to switch between the calls then press the Resume soft key to retrieve the desired call If more than two calls are on hold on a single key an indica tion will appear on the display for example 2 3 shows that this is the second call out of three calls Microphone Mute During a call press The LED on the phone lights up and a flashing microphone on the display indicates that the other party parties cannot hear you Incoming calls may be ignored by pressing the Reject soft key or DoNotDisturh during ringing If there is an active call when a new incoming call is received pressing the Answer soft key places the active call on hold to answer the new call Pressing Answer will also answer the call in the previously con nected mode If calls are on hold on more than one line key the details of the calls on any line key can be viewed by pressing that line key and holding it down for a few seconds If a line key is pressed briefly the first call on hold on that line key will be retrieved Microphone Mute applies to handset and headset modes You can still hear all other parties while Mute is enabled To turn off Microphone Mute press again General Key Use To navigate through menus and to e
17. nt calls to or from this phone using the headset will activate a flashing headset icon on the display Pressing the line keys or Answer soft key to receive a call will now connect to the user s head set automatically Repeat steps 1 3 and select Disable to turn Headset Memory Mode off Display Contrast To adjust the contrast on the display to a comfortable level 1 Press Select Settings fol 3 lowed by Basic Contrast 2 Press the Up or Down soft keys or volume keys to increase or decrease the display contrast Ring Type Many ring types are available Users can select different rings to distinguish between lines or to have a different ring from their neighbor s phone To change the incoming ring 1 Press C Men 7 Select Settings fol 5 lowed by Basic Ring Type Press the Ok or Cancel soft keys to accept or cancel changes 4 Press or the Exit soft key to return to the idle display 3 Using the arrow keys highlight the desired ring type Press the Play soft key to hear the selected ring type 4 Press Select to change to the se lected ring type Press or the Exit soft key to return to the idle display 2 Optional If multiple lines are used first select which line to change Call Lists A local list of calls missed received and placed is maintained by the phone up to 100 for each Press Select Features followed by Call Lists Select Missed Rec
18. nter data these are useful tips 1 Use CAJ and CVI or the Next and Prev soft keys to scroll through lists In some lists the and 0 keys can be used as Page Up and Page Down 2 Many soft keys can only be ac cessed by pressing the More soft key 3 The key can be pressed to quickly exit from any menu Local Conferencing 4 To enter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the display title will show whether keys will gener ate numbers 1 upper case A or lower case a characters and the 1 A a soft key can change this Ending the call on the conference A conference may be created with two other par originator s phone will end the ties using the phone s local conferencing feature conference 1 Place a call to the first party 2 Press the Conf soft key to obtain a new line the active call is placed on hold 3 Dial the number of the second party or use the arrow keys to access speed dial numbers or the missed call list or use the Features menu to access placed and received call lists From one of these lists press the Dial soft key Splitting a Conference When a conference has been established a Split soft key is available Pressing this Transferring a Call 1 During a call press the Trnsfr soft key the active call is placed on hold 2 Press th
19. r Last names Enter the Contact number This is a required field and it must be unique not already in the direc tory Speed Dial Index Ring Type and Divert Contact may be left blank Use LA and Cv or the Change soft key to switch between Enabled and Disabled settings for the last four fields Press Save to confirm or Cancel to abandon the changes then press Exit to return to the idle display Press Search to search for contacts Successful matches can be dialed from the resulting screen Limit depends on Server configuration Contact your system administrator for full details Troubleshooting No Dial Tone Verify power is correctly applied to the SoundPoint IP 300 301 SIP phone e Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering check that the switch is supplying power to the phone contact your system adminis trator Verify if dial tone is present on any other audio paths e Switch between handset headset if present or hands free to see if dial tone is present on these other paths Tf dial tone exists on one of these connect a different handset or headset to isolate the problem No Display Incorrect Display or Bad Contrast Verify power is correctly applied to the SoundPoint IP 300 301 SIP phone e As No Dial Tone
20. rator Point IP 300 301 SIP phone If you re should review and can also be found at quire additional information or assistance www polycom com with your new phone please contact your system administrator Connecting Network and Power Source AC Power Option Connect the supplied Network Cable between the LAN jack the phone and the LAN port on the wall or hub switch device port Y Connect the DC plug of the AC wall adapter into the supplied LAN cable as shown In Line Power Option If the phone is connected to a compatible Ethernet switch that can provide in line power the phone will use that power option Simply plug the supplied Network cable between the LAN jack on the phone and an available Power and Data port on the In Line Power switch Cisco Catalyst In Line Power Switch Cisco In Line Power Cable Part No 2200 11014 002 Rev A OR IEEE 802 3af In Line Power Cable Part No 2200 11077 002 Rev A IEEE 802 3af compliant In Line Power switch Connecting the Handset and Optional Headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer Optional straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional accessory to the headset jack on the back of the phone
21. sd POLYCOM User Guide SoundPoint IP 300 301 SIP 1 6 x dIS LOE OOE U OdpunoS Thank you for choosing the SoundPoint network is prepared for configuring your IP 300 301 SIP This unit provides busi SoundPoint IP 300 301 SIP phone or ness telephony features and functions consult the Administrator Guide Sound such as Multiple Call Appearances Call Point SoundStation IP SIP for more Hold Transfer and Conference over information As well be sure to read the an IP network In this User Guide you Parts List and the Safety Notices section will find everything you need to quickly in this guide before you set up and use the use your new phone Be sure to verify SoundPoint IP 300 301 SIP phone with your system administrator that your The following items are included in your that you have received each item If you SoundPoint IP 300 301 SIP package are missing any items please contact your Check this list before installation to ensure system administrator Polycom SoundPoint IP 300 301 SIP Power Adapter specification varies according to country Phone Base Quick Start Guide a Installing SoundPoint IP 300 301 SIP This section provides basic installation The SoundPoint IP 300 301 SIP User instructions and information for obtaining Guide includes regulatory compliance the best performance with the Sound information that your system administ
22. the CE mark This mark indicates compliance with EEC directories 89 336 EEC and 73 23 EEC Sig OAR EAS Sits ZRET TELUR RWeLT Hedi ae BAC HE Cet appareil num rique de la classe B est conforme la norme 003 du Canada A full copy of the Declaration of Confor mity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK ERMA VCCI OSE DRE AEE ORAS 25 Dw VY ET Polycom Limited Warranty Limitation Liability LIMITED WARRANTY Polycom war rants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this ex press warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days
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