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Polycom 1500 C IP Phone User Manual

1. 0 00 0c ee eee ee 14 Using the Touch Screen Keyboard 0 0 0 cece eee ee 14 Using the Dialpad Keys on the Phone Console 17 Tips for When You re in Video Calls 0 0 0 cece ee eee ee 19 Citar the Toten select aes ae tus beeen eee ace oases ees 19 2 Using the Basic Features of Your Phone 21 Calling and Answering 00 ccc eee tte e nee eens 22 PAS WC TAS sererai dae de eee see bee dee bs Be 23 Answering When Not in Another Call 24 Answering When in Another Call 0 00 0 000 004 25 Answering on a Shared Line 0 0 ee eee eee eee 26 Answering Calls Automatically o oooooooomomoo o 27 acne Ol Coe ee ee ee ee ee ao o paa ee 28 Calling by Dialing Numbers URLs or IP Addresses 29 Calling from Lists Directories and Keys o oo o ooooooooo 32 Paine Calle 244 24 oseetuemeneencane oct EERE EE ERER 35 Usmea Rea oE sone t es poesia oa paro 36 Enabling Headset Memory Mode 0 202 ee eee 36 Using Electronic Hookswitch 0 0 ee eee eee ee 37 While Your Phone Rings ic0 lt 040e1ad cov ndivaw ented cane oe eetanene as 37 Ignoring or Silencing Incoming Calls o ooo o oooooooo o o 37 Rejecting Incoming Calls icaicaticodvsa div case tieni a aS 38 Forwarding Calls While Your Phone Rings 38 DitimneCalls eee ere ee eS ee ee ee ee eee eee ee
2. 05 121 Enabling or Disabling Video x a6o00sieesti ewes dotlateaysse ais 121 Starting and Stopping Near Site Video During a Call 123 Enabling or Disabling Near Site Video for All Calls 123 Changing the Clarity of Near Site Video o oooooooomommo oo 125 Changing How You View All Video Calls 126 Displaying Incoming Video Calls in a Large Window 127 Changing How Non PIP Video Displays 128 Changing How the PIP Displays ooooooooomcmmom o 129 Setting the Call Rate for Video Calls o ooooococoooooooo o 132 Changing Power Saving Settings 0 cee eee ee eee 132 Changing Your Office Hours 0 0 eee eee ee eee 133 Changing Timeouts 22 34 01544 o0he sudo s ape ee Ea 134 Changing User Detection Settings 0 0 0 0 e eee 135 Safety Notices 2 Safety Notices 137 Appendix Menu System Appendix 143 End User License Agreement for Polycom Software vi Polycom Inc Getting Started with Your Phone This chapter includes overview information that you may find helpful when you re just starting to learn about your Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP or when you have experience but you need a quick refresher Certain phone settings are configurable by your system administrator and may not be available on your phone The topi
3. Tap the Screen Saver field s highlighted box From the drop down list tap Enabled to enable a screen saver Tap the Wait Time field and then enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes 9 Tap the Save soft key 10 Tap acm to return to the idle screen After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by tapping the touch screen but the screen saver will re start if your phone is idle again 118 Polycom Inc Using Your Phone as a Picture Frame Customizing the Phone Display Stopping and Disabling Screen Savers You can stop a screen saver at any time and display the idle screen by tapping the touch screen After your phone is idle for the specified period of time the screen saver will start again You can disable a screen saver that is prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver will not display even though the USB flash driv
4. 2 From the auto Answer screen do the following To enable your phone to automatically answer SIP calls tap Auto Answer SIP Calls and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No Toenable your phone to automatically answer all H 323 calls tap Auto Answer H 323 Calls and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No This field only displays if your phone supports the H 323 protocol For more information see Placing Calls Using the H 323 Protocol on page 81 To mute the microphone for all auto answered calls so that the incoming caller cannot hear you tap Microphone Mute and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is Yes To mute the video when video calls are auto answered so that the incoming caller cannot see you tap Video Mute and then tap the field s highlighted grey box From the drop down list tap Yes The default setting is No 3 Tap the Save soft key 4 Tap to return to the idle screen 27 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Placing Calls 28 If your phone is locked see Locking and Unlocking Your Phone on page 77 for information on placing calls when your phone is locked You can place a call in various w
5. 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 82 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 812 212 or 48 C F R 8227 7202 as applicable Consistent with 48 C F R 812 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
6. Speed Dial Key displays Manager instead of Lauren Gates 4 18 PM Mon A Manager K Jack Jones ES Milton Stone X Teresa Swift A Z Wong Optional This field only displays if your phone supports the H 323 protocol For more information see Placing Calls Using the H 323 Protocol on page 81 Tap the Protocol Type field and then tap the field s highlighted grey box From the drop down list tap SIP H 323 or Unspecified The default setting is Unspecified If you select SIP the phone will attempt to use the SIP protocol to place calls to this contact SIP will display next to the contact on the Directory screen and Speed Dial Information screens If you select H 323 the phone will attempt to use the H 323 protocol to place calls to this contact H323 will display next to the contact on the Directory screen and Speed Dial Information screens If you select Unspecified the phone will automatically choose the protocol to use to place calls to this contact Optional Tap the Ring Type field and then tap the field s highlighted grey box From the drop down list tap the ring type you want to use for the contact Polycom Inc Working with Contact Directory Polycom Inc Using the Basic Features of Your Phone Optional Tap the Divert Contact field and then enter the phone number of the third party to which you want this contact s calls sent You ca
7. The following figure shows one active call and two calls on hold for Line Key 2076 4 18 pm Mon 21 19 To Jack Jones aN Lauren Gates EN Jackjones i W Milton Stone EN Teresa Swift 2077 SIP 3 172 7 01 i ne 8 3 End Call Transfer Conference Video E O _ ZE OOO Your phone distributes incoming calls for lines that have multiple Line Keys evenly across all Line Keys The touch screen only displays calls for one Line Key at one time The calls that currently display on the touch screen are associated with the Line Key that is green Polycom Inc Calling and Answering Answering Calls Polycom Inc Using the Basic Features of Your Phone To display and access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume The number of calls associated with a Line Key is indicated by a counter for example Hb on the Line Key A Line Key will either be green or blue e Green Indicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive e Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call group The calls associated with a blue
8. Using the Basic Features of Your Phone You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To find a contact in your Contact Directory see Searching Your Local Contact Directory on page 60 To update missing contact information see Adding Contacts Manually on page 61 step 3 Saving Corporate Directory Search Results You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the results of your last search or the last person you selected will display If you don t enable your phone to save search results each time you access Corporate Directory a blank search screen will display To save Corporate Directory search results 1 Tap gt Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency 2 Tap Enabled and then tap the Select soft key 3 To save the new setting tap the Back soft key To view a blank search screen again 1 Tap gt Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency 2 Tap Disabled and then tap the Select soft key 3 To save the new setting tap the Back soft key Controlling What is Heard Polycom Inc You can change what you hear by doing the following e Changing the Ring Tone on page 68 e Changing the Speaker V
9. on page 45 e Splitting Conference Calls into Two Calls on Hold on page 45 e Managing Conference Call Participants on page 46 e Handling Video During Conference Calls on page 48 Polycom Inc During Calls Polycom Inc Using the Basic Features of Your Phone Hosting Conference Calls Your system administrator configures the maximum number of parties allowed in a conference call The default value is three including yourself You can set up a conference in one of two ways Using the Conference soft key or The participant with whom you will exchange video is the participant you most recently added to the conference if the party can exchange video Using the Join soft key if you have an active call and one call on hold on the same or another Line Key The participant with whom you will exchange video is the party who was previously on hold if the party can exchange video If the site for which you view video changes to a different site after you set up a conference the message Video can only be active with one party at a time displays To choose the participant with whom to exchange video see Managing Conference Call Participants on page 46 To set up a conference call using the Conference soft key or dialpad key Call the first party See Placing Calls on page 28 Tap the Conference soft key or press 2 to create a new call The active call is place
10. 73 Supporting Multiple LINES 24 ecuiese gener ee ti is edo 73 Supporting Multiple Line Keys Per Line 75 Supportne Shared LINCS senurotesid ar isthi tersisih 75 Locking and Unlocking the Phone 0 0 ee ee eee eee 76 About Your User Password lt si2scsancccducdaenesaensoees domes 76 Changing Your User Password 2 0 0 cee eee eee ee 76 Locking and Unlocking Your Phone 000 77 Calling and Answering from a Locked Phone 78 3 Using the Advanced Features of Your Phone 81 Placing Calls Using the H 323 Protocol 0 0 eee eee eee 81 Working with a Polycom CMA System 0 0 0 eee eee eee 83 Searching and Dialing from the CMA Directory 83 Using Buddy Status Lists with a CMA System 84 Inviting People in the CMA Directory to Your Baddy Status LIST sebo ta densas de ares e lod oe 85 Removing Buddies from Your Buddy Status List 87 Seeing Who s Available s4 c casdudaestaieaud did 87 Choosing How You Accept Invitations 90 Accepting and Rejecting Invitations 0 005 91 Updating Your Status 654 463 5506 54achenectosaseeestheaases 92 Piane Buddies siesta rE nE EUREEN E cate pede sonas 94 About Your Login Credentials 0 0 eee eee eee 95 Recording Calls and Conferences 20 00 e eee eee eee nee 96 Recordine Calls aena
11. CMA Directory not registered scrolls on the status bar access to the CMA Directory is unavailable and the call won t be placed Using Buddy Status Lists with a CMA System 84 The CMA system provides a presence service that allows you to view the status for example available or busy of contacts in a Buddy Status list that you set up Your Buddy Status list is your personal space for storing information about the people and systems you communicate with most frequently You invite people in the CMA Directory to join your Buddy Status list If the person s system supports sharing presence the person receives an invitation to be in your Buddy Status list Entries in your Buddy Status list are automatically assigned a Speed Dial Key if your phone has Speed Dial Keys available which also displays an icon to indicate the buddy s status Buddy Status list entries are assigned all available Speed Dial Keys even if a Speed Dial Key is being used for a non CMA contact Buddy Status list entries don t display in your Speed Dial Information list Polycom Inc Working with a Polycom CMA System Using the Advanced Features of Your Phone Polycom Inc This section explains the following e Inviting People in the CMA Directory to Your Buddy Status List on page 85 e Removing Buddies from Your Buddy Status List on page 87 e Seeing Who s Available on page 87 e Choosing How You Accept Inv
12. Calling by Dialing Numbers URLs or IP Addresses on page 29 e Calling from Lists Directories and Keys on page 32 Calling by Dialing Numbers URLs or IP Addresses You can dial numbers URLs or IP addresses using your handset speakerphone or headset Calling Using the Handset You can use the handset to dial a number URL or IP address 27 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To dial a number using the handset gt gt Do one of the following Pick up the handset and then enter the phone number Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key If the call is placed before you enter all the digits you have to place the call as follows enter the phone number tap the Dial soft key and then pick up the handset or Enter the phone number tap the Dial soft key and then pick up the handset To dial a URL or IP address using the handset 1 2 3 4 Pick up the handset Tap the URL soft key Enter the URL or IP address See Entering Data and Editing Fields on page 14 Tap the Send soft key Calling Using the Speakerphone You can use the speakerphone to dial a number URL or IP address 30 If your speakerphone
13. PIP as well as update the way full screen video displays by choosing To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Side by Side or PIP 3 Tap the Save soft key 131 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Setting the Call Rate for Video Calls Your system administrator can set a maximum call rate for video calls If your system administrator sets a call rate limit you will not be able to select a call rate above this limit You can set the maximum bandwidth to use for a video call The call rate you select applies to your next video call To set the maximum bandwidth to use for video calls 1 Tap gt Settings gt Basic gt Call Rate 2 From the Call Rate screen tap the field s highlighted grey box From the drop down list tap the maximum call rate you want to use for video calls To scroll through all the call rates press and drag the slider You can choose a call rate between 128 kbps and 768 kbps The default setting is 768 kbps 3 Tap the Save soft key 4 Tap to return to the idle screen Changing Power Saving Settings 132 Your phone is set up with a power saving mode that turns off the touch screen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time and its camera doesn t detect motion You
14. User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP You don t have to access the video soft keys to display video on the full screen During a video call tap the window in the center of the touch screen to display the site on the full screen To display the site in the center of the touch screen again tap the touch screen outside of the PIP Swap Switches the windows the sites display in For example the site in the PIP will display in the window in the center of the touch screen and the site in the window in the center of the touch screen will display in the PIP When the near site displays in the window in the center of the touch screen Local camera displays next to it You don t have to access the video soft keys to swap the windows the sites display in During a video call tap the PIP to swap the windows the sites display in To swap windows again tap the PIP again If you want you can set up your phone to automatically display the far site on the full screen For more information see Changing How You View All Video Calls on page 126 Back Displays the call soft keys again For more information on using video and updating video settings see Changing When and How Video Displays on page 121 Changing the Way Calls are Answered You can change the way calls are answered by doing the following Forwarding All Calls to Another
15. mode rather than over full screen video The following figure shows the PIP when it displays over PIP mode rather than next to full screen video Depending on the video endpoint you may or may not see black bars a m F j i Fi vs E f y A Siva da A 130 Polycom Inc Changing When and How Video Displays Customizing the Phone Display Polycom Inc To change the way the PIP displays 1 Tap gt Settings gt Basic gt Video gt Local Camera View 2 From the Local Camera View screen tap and then adjust the following settings Local Camera View Full Screen Enables or disables the PIP from displaying when you view the near or far site on the full screen To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video You can select these settings Side by Side Displays the PIP next to rather than over the full screen video PIP Displays the PIP over the full screen video The default setting is Side by Side Full or Crop mode the full screen video will display on the entire screen without black sidebars To choose Full or Crop mode see Changing How Non PIP Video Displays on page 128 4 If you select
16. recorded Tones and indications for example dialing of digits or ringing from another party s phone that occur before a call connects are not recorded Local tones and indications for example D TMF tones when dialing are not recorded However tones from another party s phone may be recorded You control recording by tapping the Start Pause Resume and Stop soft keys All active calls that occur on your phone between the time you tap the Start soft key and the Stop soft key are recorded alternating in the same wav file For example on October 4 2007 at 11 22 A M you place a call to party A After party A answers you start recording the call While you speak with party A an incoming call arrives You place party A on hold and speak with party B When you finish speaking with party B you return to speaking with party A While speaking with party A again another incoming call arrives You place party A on hold and speak with party C When you finish speaking with party C you return to speaking with party A You end your call with party A and recording stops 97 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Your conversations with parties A B and C are all recorded in the same wav file as follows 40CT2007 112227 wear Talk with A Talk with B 11 22am 11 32 am 11 37 am Talk with 4 Talk with E Talk with A 11 45 am If you record or attempt t
17. Contact Directory 2 From the Directory screen tap the contact whose speed dial index you want to update and then tap the Edit soft key 3 From the Edit Contact screen tap the Speed Dial Index field and then enter or update the speed dial index number The speed dial index can be any value between the next available index value and a maximum value of 9999 4 Tap the Save soft key n 5 Tap to return to the idle screen 72 Polycom Inc Accessing Voice and Video Mail Using the Basic Features of Your Phone Accessing Voice and Video Mail up Your system may not support it e Screen options may vary with your application You may be able to access mail with a single key press 4 e Voice and video mail is an optional feature that your system administrator sets To access voice or video messages gt gt Press E and then follow the prompts to access your message s Working with Multiple and Shared Lines Your system administrator can customize your phone so that you have more than one Line Key Your phone can also share a line with another phone Supporting Multiple Lines Your phone can support up to six different lines Lines are assigned to the Line Keys on your phone Typically the top most Line Key is reserved for the principal directory number DN of the phone When the phone is idle Line Keys can display the following icons For information on icons that display when the phone has a cal
18. current page return to the home page or go back to the idle screen Tap this soft key To do this Go back to the previous Web page Refresh the current Web page Return to the main Web Browser s home page Display the tool bar permanently without it hiding every three seconds When the tool bar is permanently enabled the icon changes to a Enable the tool bar to hide every three seconds Note To display a hidden tool bar press the touch screen until the tool bar displays Return to the idle screen Polycom Inc 107 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Using Editing Soft Keys Editing soft keys allow you to enter information in text boxes To display the editing soft keys tap a text box in the main Web Browser Tap this soft key To do this Toggle between number lowercase or uppercase mode Tap the soft key one or more times to select the mode you want Toggle between different character encodings Tap the soft key one or more times to select the encoding you want Display a keyboard on the touch screen so you can enter numbers letters and characters in a text box To hide the keyboard tap this soft key Hide the text box tools For more information on entering and editing data see Entering Data and Editing Fields on page 14 108 Polycom Inc Updating Your Phone s Configuration Using
19. or if the participant is not calling from a video endpoint Hold Places a selected conference participant on hold The held party cannot hear any participant and no participant can hear the held party Remove Removes the selected conference participant from the conference ends the conference call and creates an active call between you and the other participant Information Provides additional information about the selected conference participant Back Displays the conference call soft keys again Hold End Call Manage Split Video Do one of the following To mute the conference participant tap the Far Mute soft key The muted party can hear all participants but no participant can hear the muted party The far mute icon displays in the muted party s window If you press instead of tapping the Far Mute soft key all other participants can hear each other but they cannot hear ou The red mute icon displays next to near site video y JE play To un mute the muted party tap the UnMute soft key To select the conference participant as the active participant the participant with whom you will exchange video tap the Select Video soft key 47 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To place the conference participant on hold tap the Hold soft key The held party cannot hear any participant and no parti
20. page 133 Timeouts The period of time the phone should be idle before the touch screen turns off For more information see Changing Timeouts on page 134 e User Detection The sensitivity of the camera to detect motion so that the phone can enter power saving mode if it doesn t detect motion or exit power saving mode and display the idle screen if it detects motion For more information see Changing User Detection Settings on page 135 Changing Your Office Hours Polycom Inc Update your office hours so the phone will know when you re in the office Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence When you update your office hours you specify when you start and how long you work each day To change your office hours 1 Tap gt Settings gt Basic gt Power Saving gt Office Hours gt Start Hour 2 From the Start Hour screen tap the day s of the week you want to update and then enter your start time s Enter a start time using the 24 hour clock You can enter a start time from 0 to 23 The default start time is 8 3 Tap the Save soft key 4 Tap Duration 5 From the Duration screen tap the day s of the week you want to update and then enter the number of hours you work for a particular day You can enter a duration of 0 to 12 hours per day The default duration is 10 hours per day for Monday
21. the far site has placed a call on hold Solid red A remote shared line is active Flashing red You have placed a call one or more on hold on a private or shared line Use these keys to activate up to six lines that can be assigned to your phone When the phone is idle Line Keys display one of the following Registered private lines ES registered shared lines Unregistered lines Eines that have the Always call forwarding type enabled Cog Lines that have Do Not Disturb enabled Line keys are either blue or green e Green lIndicates that the Line Key has an active call or an incoming call A green Line Key is associated with the calls that currently display on the touch screen active or inactive Blue Indicates that the Line Key doesn t have an active call or has an incoming call that has been minimized and placed in the inactive call group The calls associated with a blue Line Key don t currently display on the touch screen The small window in the corner of the touch screen that displays video By default the PIP displays the near site During a call you can tap the PIP to toggle it to display the near site or the far site Polycom Inc What Displays on the Touch Screen Getting Started with Your Phone Phone Icons The following table describes the icons that display on the touch screen 4 Call counters only display when the icon appears next to the Line Key Buddy Status when provisio
22. 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not ex
23. Notice Portions of the software contained in this product are Copyright O 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright O 1998 by the Massachusetts Institute of Technology Copyright O 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright O 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFT
24. SIP In the following figure two people Cath Gates and Milton Stone have invited you to join their status lists Mon 5 39 PM My Status Busy 22 z invitations a Catherine Milton Stone m jack Jones A EAN Manager as Teresa Swift ENN Z Wong n c Accept Reject Exit nl 2 Press SY or to select the person whose invitation you want to accept or reject and then tap the Accept or Reject soft key If you accept the invitation the person can monitor your status and the person populates your Buddy Status list and a Speed Dial Key if available If you reject the invitation you re removed from the person s status list The person doesn t join your Buddy Status list Updating Your Status Update your status so that your buddies can monitor your status from their phones You can choose one of the following status options online busy be right back away out to lunch or do not disturb Your phone sends status to your buddies based on the option you choose such as if you re in a call enabled Do Not Disturb on your phone or your phone is offline because you restarted it For example if you enable Do Not Disturb on your phone your availability automatically updates to Do Not Disturb If you select the option Do Not Disturb and then enable and disable Do Not Disturb on your phone your status will change to Online 4 You
25. The default sensitivity is 2 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you re in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode 3 Tap the Save soft key 135 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 136 Polycom Inc Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identificatio
26. Type a 1 if applicable Line 2 if applicable HA pe o o o Video Call Settings Video Screen Mode Local Camera View Appendix 146 Polycom Inc license available Appendix Menu System Camera Settings Target Frame Rate Brightness Level Saturation Level Contrast Level Level Se Level Flicker Avoidance Login Credentials o nat o o A pese O o as AT AAA a AAA User Detection Detection eS _ Restart Phone Phone es PE administrative password Applications Organization dependent Polycom Inc Appendix 147 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Appendix 148 Polycom Inc End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by
27. Using the Basic Features of Your Phone Calling from Call Lists You can place calls from your missed placed and received call lists To place a call from a call list 1 Display a call list See Viewing Call Lists on page 58 2 From the Received Calls Missed Calls or Placed Calls screen press Ca gt or CYS to scroll to the person you want to call and then tap the Dial soft key pick up the handset or press Calling from Directories You can place calls from your local Contact Directory or Corporate Directory To place a call from the local Contact Directory 1 Tap gt Features gt Contact Directory 2 From the Directory screen tap the contact you want to call Or search for the contact see Searching Your Local Contact Directory on page 60 3 To place the call tap the Dial soft key pick up the handset or press l HEADSET To place a call from the Corporate Directory 1 Tap gt Features gt Corporate Directory The Corporate Directory search screen displays previous search results will display instead of a blank search screen To enable this If you have enabled your phone to save the results of your last search your feature see Saving Corporate Directory Search Results on page 67 2 Search for the contact you want to call see Searching Corporate Directory on page 65 3 Press Ca gt or CYS to scroll to the contact and then tap the Dial soft key pick up the
28. Wong Stop Pause Back E Playing Back Recorded Calls 102 Call Playback is an optional feature and may not be supported on your particular system If the Call Recording and Playback feature is available and a removable USB flash drive is connected to your phone you can play back calls that you recorded on your phone You can browse the recorded files stored as wav files on the USB flash drive You can also open rename and delete the recorded files If there are no supported wav files on the USB flash drive the message Unsupported wav file format appears on the screen Playback occurs in real time To adjust the volume of the receiver audio during playback press i or a Polycom Inc Playing Back Recorded Calls Using the Advanced Features of Your Phone Playback stops if you tap the Stop soft key or press E ey If the handset is off hook when you tap the Play soft key you will hear audio through the handset If the handset is on hook when you tap the Play soft key you will hear audio through the speaker If you lift the handset while you listen through the speaker you will hear the audio through the handset You cannot open a wav file while a call is in progress or if you have placed a call The message Active call action aborted displays in either case If all calls are on hold you can start playback If you press for the selected call or the particular Line Key
29. a participant tap the window of the participant you want to manage The participant s window will be highlighted and the soft keys will update to show Far Mute Hold Remove Information and Back The following figure shows the soft keys that display when you manage a conference call participant in this case Jack Jones If the participant you tapped is not the participant with whom you re exchanging video the Select Video soft key also displays 12 17 pm Tue 2076 amp 08 Conference os qe Jack Jones 2077 SIP HD Milton Stone 2078 SIP E Jack Jones Q Milton Stone X Teresa Swift at Z Wong _ iU puny eS Far Mute f Hold Remove Information Back El 46 Polycom Inc During Calls Polycom Inc Using the Basic Features of Your Phone To manage a conference call 1 During a conference call tap the window of the conference call participant you want to manage The soft keys update so you can manage the participant You can access the following soft keys Far Mute Mutes the selected participant The muted participant can hear all participants but no participant can hear the muted participant Select Video Selects the conference call participant as the active conference participant This is the participant with whom you will exchange video The Select Video soft key does not display if you re currently exchanging video with the selected participant
30. b html If you use a headset that supports electronic hookswitch you can place answer and end calls by pressing the hookswitch button on your headset For detailed information about how to use electronic hookswitch see Technical Bulletin 35150 Using an Electronic Hookswitch with SoundPoint IP and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VolIP_Technical _Bulletins_pub html While Your Phone Rings While your phone rings you can do the following e Temporarily ignore the call before answering it See Ignoring or Silencing Incoming Calls on page 37 e Terminate the call so you can t answer it See Rejecting Incoming Calls on page 38 e Forward the call to another party See Forwarding Calls While Your Phone Rings on page 38 Ignoring or Silencing Incoming Calls Polycom Inc Ignore or silence a call to do the following e Minimize the incoming call window so it doesn t display in the large window in the center of the touch screen e Stop your phone from ringing When you ignore or silence a call you stop your phone from ringing but you can still answer the call the call s visual notification will still display To ignore or silence a call gt gt While your phone rings tap the Ignore soft key for private lines or the Silence soft key for shared lines The incoming call window is minimized and your phone stops ringing To answer an ignored
31. call window that displays in the middle of the touch screen After 10 seconds the incoming call window is minimized and placed in the inactive call group at the bottom of the touch screen and you have to tap the Answer soft key to answer it Tap the Answer soft key Tap the green Line Key with the status indicator that is flashing green SP PHONE To answer a call using the headset gt gt Do one of the following HEADSET Or If Headset Memory Mode is activated tap the Line Key with the status indicator that is flashing green or tap the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same or a different Line Key the following happens e A call waiting tone beeps tone to another sound or make it silent G A beep is the default call waiting tone Your system administrator can change the Polycom Inc 25 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 26 e The status indicator on the Line Key associated with the incoming call flashes green e The call counter for the Line Key associated with the incoming call increments by one showing the number of calls associated with the Line Key including the incoming call e Caller information for the incoming call displays in a window in the center of the touch screen and the Line Key associated with the incoming call glow
32. can adjust the appearance of video images so that the video that displays in the window in the center of the touch screen and on the full screen display normal full or cropped images Depending on the video endpoint black bars may appear on the top bottom or sides of the video image To change the way video displays in the window in the center of the screen and on the full screen 1 2 Tap gt Settings gt Basic gt Video gt Video Screen Mode From the Video Screen Mode screen tap and then adjust the following settings Video Screen Mode Window Adjusts the video image that displays in the window in the center of the touch screen You can select these settings Normal The video image is displayed using correct proportions If necessary black bars appear on the top bottom or sides of the window to maintain the correct aspect ratio Full The video image is stretched to fill the window Crop Black bars don t appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that don t fit within the window are cropped To select the setting you want tap the field name and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal Video Screen Mode Full Screen Adjusts the video image that displays on the full screen You can select these settings Normal The video image is displ
33. for the held call playback stops and the call resumes You cannot place a call while playback is in progress using the dialpad However you can place a call using a Speed Dial Key or Line Key You can answer calls while playback is in progress see Answering a Call While Playing Back Recorded Calls on page 105 You can also play back recorded files on other devices such as a Windows or Apple based computer using an application capable of playing wav files If an error occurs while playback is in progress playback stops This section includes the following topics e Browsing Recorded Calls on page 103 e Playing Back Recorded Calls on page 104 e Answering a Call While Playing Back Recorded Calls on page 105 Browsing Recorded Calls Polycom Inc To browse the recorded files 1 Do one of the following Tap a gt Browse Recordings gt or Tap gt Features gt Removable Storage Media gt Browse Recordings 103 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 2 From the Browse Recordings screen tap the recording you want to rename delete or play back You can rename delete or play back the selected wav file by tapping the Rename Delete or Open soft keys m 3 Tap to return to the idle screen Playing Back Recorded Calls To play back a recorded call 1 Doone of the following Tap a gt Br
34. hold tap the call you want to resume and then tap the Resume soft key If you tap the Line Key the first call in the inactive call group for the Line Key will automatically resume The Hold feature typically generates music or a beeping tone Therefore avoid placing a conference call on hold If you re in a conference and don t want anyone to hear you press y instead of placing the conference on hold Polycom Inc 39 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 40 Handling Multiple Calls on Hold Your phone displays all calls for a Line Key by displaying multiple windows on the screen The phone only displays the calls for one Line Key at a time The active call if any displays in a window in the center of the touch screen Held calls or incoming calls display in minimized windows above the phone s soft keys the inactive call group The Line Key associated with the displayed calls is green The Line Key displays a counter showing the number of calls for the Line Key If all the calls for a Line Key are inactive the status indicator for the Line Key glows red If the Line Key has an active call the status indicator glows green The following figure shows four calls on hold for Line Key 2076 4 18 pm Men 2076 Lauren Gates Jack Jones Msckjones RY Miton Stone Milton Stone Teresa Swift Hold Milto 2 Hold Fran So
35. incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode If you switch to handset or speakerphone mode you deactivate Headset Memory Mode To switch back to Headset Memory Mode you must activate it again To enable Headset Memory Mode 1 Tap gt Settings gt Basic gt Preferences gt Headset gt Headset Memory 2 From the Headset Memory Mode screen tap Enabled and then tap the Select soft key 3 To activate Headset Memory Mode press twice All calls will now go to your headset If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode calls no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing twice Polycom Inc While Your Phone Rings Using the Basic Features of Your Phone Using Electronic Hookswitch For information on supported headsets to provide electronic hookswitch features to place answer and end calls see Technical Bulletin 37477 SoundPoint IP and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu
36. k Jones E Milton Stone Ni Teresa Swift y E p IE ma EN Z Wong F u a ce n x 1 if The following figure shows what the touch screen looks like when the far site stops or disables video 4 18 pm Mon To jack Jones EN Lauren Gates EN Jack Jones 2077 SIP e Ni Milton Stone er Ni Teresa Swift a x Z Wong z 7 Transfer Conference Video El a 4 Your system administrator can configure your phone so that your phone cannot transmit and receive video at all even on a call by call basis 122 Polycom Inc Changing When and How Video Displays Customizing the Phone Display Polycom Inc Starting and Stopping Near Site Video During a Call During a call you can choose to start and stop the transmission of near site video at any time To start or stop near site video during a call 1 During a video call tap the Video soft key or press to display soft keys that allow you to access video features The Video soft key is only available when a video call is active If you press during an audio only call the video soft keys will not display 2 Tap the Stop Video or Start Video soft key If you tap the Stop Video soft key the far site will no longer see you The stop video icon Ma displays next to the near site in either the PIP or in the larger window in the center o
37. of detail in near site video Press and drag the slider or tap the Up or Down soft keys to set the level Then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Flicker Avoidance adjusts the flickering caused by AC power of near site video captured by the camera sensor Tap the Select Environment field s highlighted box From the drop down list tap Auto to automatically detect flicker 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America Then tap the Save soft key The default is Auto Changing How You View All Video Calls 126 In addition to setting up your phone to handle all video calls in a certain way you can customize how you view video on a call by call basis For more information on customizing video during a call see Customizing Video During Calls on page 48 You can set up your phone so that it handles all video calls in a certain way You can choose to do the following Display all incoming video calls on the full screen or in the window in the center of the touch screen See Displaying Incoming Video Calls in a Large Window on page 127 Change the way video appears in the window in the center of the screen and on the full screen See Changing How Non PIP Video Displays on page 128 View full screen video with or without the PIP and whether to display the PIP next to or over the
38. phone so that you can end active calls by tapping the Line Key If your phone is set up to do this you can end an active conference call by tapping the Line Key associated with the conference call e Your system administrator may have set up your phone so that when you tap the End Call soft key all connections end To end a conference call gt gt During a conference call tap the End Call soft key By default the other parties remain connected Splitting Conference Calls into Two Calls on Hold When a conference is established a Split soft key is available When you split a conference you end the conference and place all parties on hold The Split soft key is available during conference calls and when a conference call is on hold To split a conference call gt gt During a conference call tap the Split soft key If a conference call is on hold tap the conference call window and then tap the Split soft key The conference ends and all calls are split into individual calls and placed on hold 45 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Managing Conference Call Participants When you manage conference call participants you can do the following Mute a participant Place a participant on hold Remove a participant from the conference Obtain information about a participant Choose the participant with whom to exchange video To manage
39. product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
40. remain connected However your system administrator may set up your phone so By default when you end a conference the other conference call participants 4 that when you end a conference all connections end Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you re transferring the call To perform a consultative transfer 1 During a call tap the Transfer soft key or press _ The active call is TRANSFER placed on hold 2 From the Transfer to screen place a call to the party to whom you want to transfer the call See Placing Calls on page 28 3 After the party answers tap the Transfer soft key or press TRANSFER If you re using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by tapping the Cancel soft key Polycom Inc Al User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you re transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer 1 During a call tap the Transfer soft key or press 2 From the Transfer to screen tap the Blind soft key 3 From the Blind transfer to screen place a call to the party to who
41. return to the idle screen Managing Speed Dials 70 You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers Speed Dial Keys display Polycom Inc Managing Speed Dials Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys 2076 and 1948 and four Speed Dial Keys assigned to Lauren Gates Jack Jones Milton Stone and Teresa Swift 1 46 PM Tue 2076 gf Lauren Gates Jack Jones EN Milton Stone E Teresa Swift e Ha j New Call Forward El When a new entry is added to the Contact Directory it is automatically assigned a speed dial index number as well as the next available position under the Line Key s The phone populates all available positions with the contacts that have the lowest speed dial index numbers Speed Dial Keys display consecutively according to the speed dial index number the lowest speed dial index number displays first To re order Speed Dial Keys see Updating Speed Dial Keys on page 72 For information on assigning or updating speed dial index numbers see Updating Your Local Contact Directory on page 64 For information on placing calls using speed dials see Calling by Speed Dialing on page 34 Adding Speed Dial Keys Each time you add a contact to your Contact Directory a speed dial index number is automatically assigned to the contact If a pos
42. screen tap the Forward soft key If your phone is set up with a single line the Forwarding Type Select screen displays If your phone is set up with multiple lines the Line Select screen displays Tap the line for which you want to disable call forwarding The Forwarding Type Select screen displays From the Forwarding Type Select screen tap the forwarding type you want to change and then tap the Disable soft key Polycom Inc Changing the Way Calls are Answered Using the Basic Features of Your Phone Rejecting Calls from a Contact You can send all incoming calls from a particular contact to your voice and video mail system If you don t have one set up the call will still ring on your phone You can t reject calls on shared lines You can only silence them For more information see Supporting Shared Lines on page 75 To send incoming calls from a contact to your mail system 1 Tap gt Features gt Contact Directory 2 From the Directory screen tap the contact whose information you want to update and then tap the Edit soft key 3 From the Edit Contact screen tap the Auto Reject field and then tap the field s highlighted grey box From the drop down list tap Enabled 4 Tap the Save soft key 5 Tap to return to the idle screen a Diverting Calls from a Contact to Another Party You can transfer all incoming calls from a particular contact to a third party To divert inc
43. the Basic Features of Your Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways e Manually if you have permission to update your local Contact Directory See Adding Contacts Manually on page 61 e From a call list Adding Contacts from Call Lists on page 63 e From a Corporate Directory if this is set up on your phone See Adding Corporate Directory Contacts to Your Local Contact Directory on page 66 Adding Contacts Manually You can update your local Contact Directory manually instead of importing contact information from a call list or a Corporate Directory To add a contact manually 1 Tap gt Features gt Contact Directory 2 From the Directory screen tap the Add soft key 3 From the Add To Directory screen enter the contact information Polycom Inc Optional In the First Name field enter the first name of the contact see Entering Data and Editing Fields on page 14 You can enter a maximum of 32 characters Optional Tap the Last Name field and then enter the last name of the contact see Entering Data and Editing Fields on page 14 You can enter a maximum of 32 characters Required Tap the Contact field and then enter the contact s phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you save a
44. when you re already in a call 3 Doone of the following Ifyou selected Always enter a number to forward all future incoming calls to Ifyou selected No Answer do the following Inthe Contact field enter a number to forward all unanswered incoming calls to Tap the Forward After Rings field and then enter how many rings to wait before forwarding the call one ring is approximately six seconds A value of 2 is recommended If you selected Busy enter a number to forward all future incoming calls to when you re already in another call You can also enter a URL or an IP address For more information on using a URL or an IP address see Placing Calls on page 28 4 Tap the Enable soft key to confirm call forwarding If you chose to always forward calls the Line Key displays the forwarding icon to indicate that the Always forwarding type is enabled If you enabled the Busy or No Answer forwarding type the Line Key icon does not change Polycom Inc 51 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following figure shows Line 2076 with the Always forwarding type enabled 12 17 PM Tue Lauren Gates E Jack Jones E Milton Stone EN Teresa Swift aN Z Wong AA AN a To disable call forwarding 1 52 Do one of the following Tap gt Features gt Forward or From the idle
45. 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Changing the Time and Date Display 112 The time and date appear on the phone s touch screen If the phone cannot obtain a time and date the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display including whether to display the day month or year You can also turn the time and date display off so it doesn t display on the screen Select and set options that are right for you The following figure shows a phone that uses the 12 AM PM time format and the Jan 1 date format 4 10 PM May 2076 D ES Lauren Gates E Jack Jones E Milton Stone EN Teresa Swift aN 2 Wong AI a New Call f Forward To update the time and date display 1 2 Tap gt Settings gt Basic gt Preferences gt Time amp Date From the Time amp Date screen do one of the following To change the date format tap Clock Date or To change the time format tap Clock Time From the Clock Date or Clock Time screen tap the format you want and then tap the Select soft key aie Tap MA to return to the idle screen k a Polycom Inc Changing the Brightness of the Touch Screen Customizing the Phone Display To enable or disable the time and date display 1 Tap gt Settings gt Basic gt Preferences gt Time z Date
46. 2 From the Time amp Date screen do one of the following To disable the time and date display tap Disable or To enable the time and date display tap Enable 3 Tap Sm A to return to the idle screen pa Changing the Brightness of the Touch Screen Polycom Inc The brightness of the touch screen has three components e Backlight On e Backlight Idle e Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn the backlight off entirely When you modify the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high values for the Backlight On intensity and the Backlight Idle intensity will decrease proportionally The Backlight On intensity applies to following events e Any key press e Incoming calls e Ending a call holding a call resuming a call by the other party e A voice message received If you don t press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases e Acall is in progress e Acall is on hold e There is an incoming call ringing e There is an outgoing call ringing back e Any menu shows on the display In all other cases the Backlight Idle intensity applies 113 User Guide for the Polycom VVX 1500 C Business M
47. 9 4 e Adding a screen saver to your phone is an optional feature and may not be You can set up a screen saver to display the pictures stored on a USB flash drive The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time and return to the idle screen by tapping the touch screen If your phone is idle again for a specified period of time the screen saver will start again Setting Up Screen Savers To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone The phone can only display the screen saver when the USB flash drive is attached to the phone Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VoIP_Technical_ Bulletins pu b html For a list of supported USB flash drives see Technical Bulletin 38084 For information on stopping and disabling a screen saver see Stopping and Disabling Screen Savers on page 119 To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size File type BMP JPEG or PNG Maximum size 9999 x 9999 pixels 2 Attach the USB flash drive to your phone For information on how
48. Answered on page 50 Working with Call Lists on page 57 Working with Contact Directory on page 60 Working with Corporate Directory on page 64 Controlling What is Heard on page 67 Managing Speed Dials on page 70 Accessing Voice and Video Mail on page 73 Working with Multiple and Shared Lines on page 73 Locking and Unlocking the Phone on page 76 21 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Calling and Answering 22 i p Hold Fran Hold Cath Q IF Z Wong 20 2 i Hold Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 C business media phone For a list of compatible endpoints see your system administrator At any time only one active call can be in progress on your phone The active call is the one that has audio or video associated with it There may be multiple other calls on hold or in an Incoming call or Ringing state Your phone can handle a maximum of 24 concurrent calls At most your phone can handle one active call with 23 calls on hold or 24 calls on hold Your phone displays all active incoming and outgoing calls ina large window in the center of the touch screen Inactive calls calls on hold or incoming calls that you don t immediately answer for a particular Line Key display in a row above the soft keys the inactive call group
49. Contact Directory Corporate If enabled and Directory license available CMA Directory If enabled and license available CallLists Lists a a a a E E PAR O A ee eee OS a rr re eee er ee q _ AO EE gt b ent 2 Placed Placed Calls a _ dependant Message Center Polycom Inc Appendix 143 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Line 1 if applicable Line 2 if applicable Removable If enabled Storage Media Browse oo Picture Frame Frame A E Media Properties A PP A O S rr ee ee re A eee eee eee eee A ee eee eee eee A ee ee ee Line 2 if applicable A ee eee eee Appendix 144 Polycom Inc Appendix Menu System Audio Diagnostics Display Diagnostics PIO IESO E O O RR ee AR eee eee eee Licenses If licenses available rc A ee ee eee eee sms CdS II e INS IS IS E A tens a E ToO IO II e o o p e II II IS E CECI ER II IO IS II C EE AA E C Headset E es Analog Headset Analog Headset Polycom Inc Appendix 145 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Echo Cancellation Corporate If enabled and Directory View a Background ee rr ee AR 200 MO ee IO A O E a ee ee ee A AAA AA Backlight Intensity Backlight On Intensity Backlight Idle Intensity Maximum pF Ring Type
50. EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise expor
51. Line Key don t currently display on the touch screen Line Keys also have a status indicator a vertical bar on the far right of the Line Key The status indicator can be e Solid green A dial tone is available dialing is in progress or a call is active e Flashing green An incoming call e Solid red A remote shared line is active e Flashing red A call one or more is on hold This section explains the following e Answering Calls on page 23 e Placing Calls on page 28 e Ending Calls on page 35 e Using a Headset on page 36 If your phone is locked see Locking and Unlocking Your Phone on page 77 for information on answering calls when your phone is locked By default all incoming calls display in a window in the center of the touch screen The Line Key associated with the call glows green and the Line Key status indicator flashes green After 10 seconds the incoming call window is minimized and placed at the bottom of the touch screen above the soft keys 23 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 24 In addition to the usual incoming call indicators the incoming call window green Line Key and flashing green status indicator your system administrator can enable your touch screen to flash bright orange when you have an incoming call The touch screen will continue to flash until the incom
52. NY POLYCOM User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP UC Software Release 3 3 1 November 2010 1725 16829 001 Rev C Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright
53. Party on page 50 Rejecting Calls from a Contact on page 53 Diverting Calls from a Contact to Another Party on page 53 Temporarily Refusing All Calls Do Not Disturb on page 54 Forwarding All Calls to Another Party 50 e Your company s settings may override this feature For more information contact your system administrator e Call forwarding is not available on shared lines You can set up your phone to forward all calls to another number Your phone will forward calls even if you enable the Do Not Disturb feature You can also forward calls on a call by call basis For more information see Forwarding Calls While Your Phone Rings on page 38 Polycom Inc Changing the Way Calls are Answered Using the Basic Features of Your Phone To forward all calls to another party 1 Doone of the following Tap gt Features gt Forward Or From the idle screen tap the Forward soft key If your phone is set up with a single line the Forwarding Type Select screen displays If your phone is set up with multiple lines the Line Select screen displays Tap the line for which you want to forward calls The Forwarding Type Select screen displays 2 From the Forwarding Type Select screen tap the forwarding type you want The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive
54. WARE O 2010 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Contents l Getting Started with Your Phone 1 Whats Newin this Guide estomwests genes de eh obace desd dadoa 1 Introducing Phone Components 0 0 eee eee eee eee 3 Understanding the Phone Keypad i0004 ioudas arras reese dues ees he 4 What Displays on the Touch Screen 0 0 cece eee eee 5 POON CO 02 epror 404 gdd on Ahem e psi bashes EGS os DS aoe OF 9 Navigating Menus Lists and Fields 0 0 eee eee 11 Entering Data and Editing Fields
55. act in the Corporate Directory 1 Doone of the following Tap gt Features gt Corporate Directory Or Press and then tap Corporate Directory The Corporate Directory search screen displays remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Saving Corporate Directory Search Results on page 67 If you have enabled your phone to save the results of your last search or 2 From the Corporate Directory search screen perform a quick search or an advanced search A quick search allows you to search using the contact s last name if the directory is alphabetized by last name or first name if the directory is alphabetized by first name An advanced search uses any combination of the contact s first and last names phone numbers address and title Polycom Inc 65 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Do one of the following To perform a quick search in the Search box enter the first few characters of the contact s first or last name depending on how the directory is organized and then tap the Submit soft key The screen displays a list of contacts starting with any successful matches Or To perform an advanced search tap the AdvFind soft key From the Advanced Find screen enter your search criteria and t
56. all forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled When you re in a call you can do the following e Place the call on hold See Holding and Resuming Calls on page 39 e Transfer the call to another party See Transferring Calls on page 41 e Setup a conference call with the call you re in and another party See Setting Up Conference Calls on page 42 e Change the way you view video for the call See Customizing Video During Calls on page 48 Polycom Inc During Calls Using the Basic Features of Your Phone Holding and Resuming Calls To place a call on hold tap the Hold soft key or press during an active call When you place a call on hold the following happens e The hold icon EU will display on the Line Key e The Line Key status indicator will flash red e The call s window is minimized and placed in the inactive call group above the soft keys The inactive call window displays Hold The following figure shows a call on hold The hold icon and the flashing red status indicator display on the Line Key 4 18 PM Mon 2076 Ni Lauren Gates EN JackJones A E Milton Stone i E Teresa Swift Hold Milto PZ Wong 207 0 39 A Resume New Call Transfer Conference Ei Tap the Resume soft key press de again or tap the Line Key to retrieve the call If you have more than one call on
57. any successful matches If the contact you want to add isn t already highlighted scroll to the person using Ca gt or LYS If your search returns too many results to display the message Too many results received Enter more characters displays To limit your search results enter more characters in the Search box and then tap the Submit soft key To perform a group search tap the Groups soft key From the Groups screen tap the group you want to view All the people in the group will display If the contact you want to add isn t already highlighted scroll to the contact using Ca gt or CYS To find a specific person in a group enter specific characters in the Search box and then tap the Submit soft key If you tap the Submit soft key and the message Directory Server not responding displays access to the CMA Directory is temporarily unavailable 3 Tap the Add Contact soft key An invitation is sent to the person If the message Contact does not support presence Save to local Contact Directory displays after you press the Add Contact soft key you can t add the person to your Buddy Status list but you can add the person to your local Contact Directory To add the person to your local Contact Directory tap the Yes soft key The message Saved displays Polycom Inc Working with a Polycom CMA System Using the Advanced Features of Your Phone If the person already exists in your local Co
58. ayed using correct proportions If necessary black bars appear on the top bottom or sides of the touch screen to maintain the correct aspect ratio Polycom Inc Changing When and How Video Displays Customizing the Phone Display Full The video image is stretched to fill the touch screen Crop Black bars don t appear and the video image is re sized to maintain the correct aspect ratio Any parts of the image that don t fit within the touch screen are cropped To select the setting you want tap the field and then tap the field s highlighted box From the drop down list tap the setting you want The default setting is Normal 3 Tap the Save soft key Changing How the PIP Displays 4 Changes you make affect the next call You can update the way the PIP displays For example when you re in full screen mode that is viewing the far or near site on the full screen you can disable the PIP so the PIP doesn t display When you re in full screen mode you can also enable the PIP to display next to side by side mode rather than over PIP mode the full screen video The following figure shows the PIP disabled in full screen mode Depending on the video endpoint you may or may not see black bars Polycom Inc 129 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following figure shows the PIP when it displays next to side by side
59. ays using your phone e Using the handset e Using the speakerphone e Using the headset You can dial the number first and then choose the method to speak to the other party handset speakerphone or headset or choose the method first and then dial the number You can also place a call by entering a URL or IP address by dialing from a list or directory or using the Speed Dial Key or Redial key During a call you can alternate between handset headset or speakerphone modes by picking up the handset or pressing or For example if you re using the handset you can switch to headset mode by pressing or switch to speakerphone mode by pressing Your phone monitors the duration of all calls through a local call timer You can view the call timer for the active call and for calls on hold Polycom Inc Calling and Answering 2 Hold Polycom Inc Using the Basic Features of Your Phone In the following figure the active call to Jack Jones has lasted for 21 minutes 19 seconds The calls to Francois and Catherine have lasted for 8 minutes 33 seconds and 7 minutes 1 second respectively 4 18 PM 21 19 To Jack Jones 2077 SIP Hold Cath 172 7 01 Tez o 3 End Call Transfer Conference Video AAA This section explains the following Mon 5 2 sta UJO maha aN Lauren Gates EN Jackjones W Milton Stone EN Teresa Swift X Z Wong e e
60. bout Your User Password 76 You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time To change your user password you need to enter the administrator password For more information see your system administrator Changing Your User Password By default your user password is 123 Change your user password so it s unique to your phone Polycom Inc Locking and Unlocking the Phone Using the Basic Features of Your Phone To change your user password 1 Tap gt Settings gt Advanced 2 From the Password screen enter the administrator password and then tap the Enter soft key 3 From the Advanced screen select Change User Password 4 From the Change User Password screen enter your password information and then tap the Enter soft key Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone will not ring To lock your phone 1 Tap gt Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select how
61. call store the call details in your local Contact Directory or view detailed information about the particular call To manage a call list 1 Tap gt Features gt Call Lists 2 From the Call Lists screen do one of the following To clear the records in a call list tap Clear and then tap either Missed Calls Received Calls or Placed Calls A message displays indicating that the call list is cleared For example Missed Calls Cleared Restarting Your Phone on page 109 4 To automatically clear all calls in all call lists you can restart the phone See To view and manage the calls in a call list tap either Missed Calls Received Calls or Placed Calls Your call list information displays Press Ca gt or Lv to scroll to a call You can do the following To place the call tap the Dial soft key To edit the phone number if necessary before you place the call or store the call details in your Contact Directory tap the Edit soft key To return to the Call Lists menu tap the Back soft key To remove the call from the list tap the Clear soft key To store the contact in your local Contact Directory tap the Save soft key To view information about the call such as the phone number the time and duration of the call and the name of the caller tap the Information soft key 3 3 Tap Si oe to return to the idle screen Polycom Inc a 59 User Guide for the Polycom VVX 1500 C Busin
62. calls will be sent to that number if you enable the Do Not Disturb feature Enabling Do Not Disturb on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer the call Polycom Inc on the status bar If you Changing the Way Calls are Answered Using the Basic Features of Your Phone The following figure shows the Do Not Disturb icon on the status bar and Line Key and the Do Not Disturb message that scrolls under the time 1 37 PM Fue Do Not Disturb 2076 a ID E Lauren Gates ENI Jack Jones E Milton Stone N Teresa Swift ENI Z Wong New Call T Forward El To enable Do Not Disturb gt gt Press To disable Do Not Disturb gt gt Tap 9 or press a Multiple Lines and Do Not Disturb By default the Do Not Disturb feature applies to all lines on your phone For more information contact your system administrator Your system administrator can enable your phone so that you can enable Do Not Disturb on a line by line basis The Do Not Disturb icon l will display on each Line Key for which Do Not Disturb is enabled Polycom Inc 55 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 56 To enable Do Not Disturb for a particular line 1 Press You can automatically enable or disable Do Not Disturb for all lines To automati
63. cally enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the feature for all lines tap the Clear All soft key After you tap the Set All or Clear All soft key the idle screen displays 2 From the Line Select screen tap the line for which you want to apply Do Not Disturb 3 From the Do Not Disturb screen tap the Enable soft key The Do Not Disturb icon Sl displays on each Line Key for the line you selected The following figure shows Do Not Disturb enabled for one line only 1 37 PM Do Not Disturb A 1948 E Lauren Gates EN Jack Jones AN Milton Stone EN Teresa Swift New Call Y Forward El Polycom Inc Working with Call Lists Using the Basic Features of Your Phone To disable Do Not Disturb for a particular line 1 Tap 9 or press You can automatically enable or disable Do Not Disturb for all lines To automatically enable Do Not Disturb for all lines tap the Set All soft key To automatically disable the feature for all lines tap the Clear All soft key After you tap the Set All or Clear All soft key the idle screen displays 2 From the Line Select screen tap the line for which you want to disable Do Not Disturb 3 From the Do Not Disturb screen tap the Disable soft key Working with Call Lists Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries A If you miss one or more calls the sta
64. camera will detect any source of motion in front of it not just a person or people nearby For example the camera will detect flying objects or rapidly changing light conditions Therefore even if you re away from the phone your phone may detect other sources of motion and won t initiate power saving mode In addition since your phone s camera detects motion if you close the camera shutter point the camera at the ceiling or set the camera sensitivity to O the phone will not detect your presence even if you re nearby To change user detection settings 1 Tap gt Settings gt Basic gt Power Saving gt User Detection 2 From the User Detection screen do the following For the Office Hours Sensitivity field enter how sensitive you want the camera to be while you re in your office You can enter a number between 0 no sensitivity and 10 high sensitivity The default sensitivity is 7 If you set a sensitivity between 1 and 4 you will have to wave your hand at the camera to exit power saving mode As well power saving mode may be initiated when you re in your office but not close to your phone If you enter 0 the user detection feature is disabled and you will have to press a key on your phone to exit power saving mode Tap Off Hours Sensitivity and then enter how sensitive you wantthe camera to be while you re not in the office You can enter a number between 0 no sensitivity and 10 high sensitivity
65. ch screen when you update a directory entry 4 10 PM Mon 2076 First Name If you want to Enter uppercase A characters If a keyboard with characters lowercase a characters or a combination of uppercase and does not display tap abc lowercase characters on the keyboard Tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numeric and titlecase modes You can also tap or to toggle between entering characters in uppercase mode or lowercase mode Using the keyboard on the touch screen tap the letter s you want Polycom Inc 15 If you want to Enter numbers Enter special characters Enter text in a particular character encoding Enter a URL Delete data you entered Delete an entire field of data 4 To confirm the updates tap User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Then do this If a keyboard with numbers does not display tap EER Using the keyboard on the touch screen tap the number s you want You can also tap the abc ABC 123 or Abc soft keys to toggle between lowercase uppercase numeric and titlecase modes If a keyboard with special characters does not display tap PF 2123 Using the keyboard on the touch screen tap the special character s you want Tap the Latin Katakana Unicode Cyrillic or ASCII soft key to select the encoding you want The to
66. cipant can hear the held party To return the participant to the conference tap the Resume soft key If the held party taps the Hold soft key or presses oe on their phone the participant will still be held within the conference even if you tap the Resume soft key To place a conference call on hold see Holding and Resuming Conference Calls on page 44 Toremove the conference participant from the conference tap the Remove soft key Handling Video During Conference Calls During a conference call that includes a video endpoint you can tap the Video soft key if you aren t managing a conference participant or press to display soft keys that allow you to start and stop near site video VIDEO display video on the full screen or swap the windows that near site and far site video display in For more information see Customizing Video During Calls on page 48 Customizing Video During Calls video for all calls in specific ways for example how to display all incoming video calls or how to stop the transmission of near site video for all calls For more information see Changing When and How Video Displays on page 121 4 In addition to customizing video during a call you can set up your phone to handle During a video call you can e Start and stop the transmission of near site video e Swap the windows video displays in e View video on the full screen 48 Polycom Inc During Calls Using t
67. croll by pressing the touch screen with your finger and dragging your finger up or down or to the right or left arrow soft keys no longer display on the touch screen In addition the toolbar that displays when you re in the browser now auto hides Changing the Time and Date Display on page 112 The way the time and date display has been updated Polycom Inc Introducing Phone Components Getting Started with Your Phone Introducing Phone Components The following figure shows the phone s primary hardware features O rme pension EE Handset and Cord Provides audio output for calls that use the handset Speakerphone Provides ringer and hands free Speakerphone audio output Headphone Connector Allows you to connect headphones so you can listen to phone audio or 3 5mm recorded calls The connector is an unamplified line out connector only USB Connector Allows you to connect a USB flash drive to display pictures on your phone and to record and play back calls LED Indicator The LED flashes red to indicate the following e The software is booting A message is waiting e The phone is in power saving mode slow flashing red CN Privacy Shutter Adjuster Opens and closes the privacy shutter Camera Provides near site video Note The camera barrel is located directly behind the camera lens It adjusts the camera angle Polycom Inc 3 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified C
68. cs include What s New in this Guide on page 1 Introducing Phone Components on page 3 Understanding the Phone Keypad on page 4 What Displays on the Touch Screen on page 5 Navigating Menus Lists and Fields on page 11 Entering Data and Editing Fields on page 14 Tips for When You re in Video Calls on page 19 Cleaning the Touch Screen on page 19 What s New in this Guide The following sections have been added to this edition Polycom Inc Choosing Where You Hear Sound Effects on page 70 Calling and Answering from a Locked Phone on page 78 Working with a Polycom CMA System on page 83 Updating Your Phone s Configuration on page 109 Appendix Menu System on page 143 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following sections have significant updates in this edition Phone Icons on page 9 Several icons that display on the touch screen are new or updated Navigating Menus Lists and Fields on page 11 You can now navigate the touch screen by pressing the touch screen with your finger and dragging your finger up or down arrow soft keys no longer display on the touch screen Recording Calls and Conferences on page 96 The recording icons that display on the touch screen have been updated Using the Browser on page 106 When you re in the browser you can s
69. d Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay Echo cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit UAE TRA Registered No 0017802 09 Dealer No 0017133 09 Polycom Inc Safety Notices 141 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Safety Notices 142 Polycom Inc Appendix Menu System AAA AAA RR A Ao ARRE EA A a ee ee E OA
70. d on hold The Conference with screen displays Call the second party See Placing Calls on page 28 When the second party answers tap the Conference soft key or press again to join all parties in the conference CONF If configured for single key press conferences you don t need to tap the Conference soft key again If the second participant can exchange video you will exchange video with the second participant If the second participant cannot exchange video but the first participant can you will exchange video with the first participant A3 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 44 The Conference window displays 12 17 pm Tue a 2076 E A 3 209 Conference Mb 2076 ia q Jack Jones 2077 SIP i Cs Milton Stone ES Lauren Gates 2078 SIP O Jack Jones E Milton Stone a Teresa Swift A Wong a a Hold End Call Manage Split Video Ei To set up a conference call with an active call and a call on hold have one call on hold If you have more than one call on hold you have to set up a You can only set up a conference with an active call and a call on hold if you only conference using the Conference key or soft key gt gt If you have an active call and a call on hold either on the same Line Key or a different Line Key tap the Join soft key The Conference screen display
71. ddy Status list all the person s endpoints for example VVX HDX CMA Desktop etc are added to your list Each endpoint displays as a separate entry in your list and occupies a different Speed Dial Key You can add up to 64 people to your Buddy Status list Your Buddy Status list displays contacts alphabetically using the first letter that displays for the buddy s name Each entry displays the buddy s name device type and presence icon 85 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 86 To invite a person or system in the CMA Directory to your Buddy Status list 1 Doone of the following Tap gt Features gt CMA Directory Press O and then tap CMA Directory From the idle screen tap the Buddies soft key From the Buddy Status screen tap the Add soft key 2 From the Search CMA screen perform a quick search or group search to find the person you want to add to your Buddy Status list A quick search allows you to search using the person s first or last name depending on how the directory is organized A group search allows you to search for all the groups in an organization for example HR Administration or Payroll and then view the people that belong to each group Or To perform a quick search start typing a name and then tap the Submit soft key The screen displays a list of people starting with
72. dialpad Select a soft key Tap the soft key View additional soft keys Tap the More soft key Enable or disable fields Do one of the following e Tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled e Scroll to the field using Ca gt or CYS and then press to toggle between Enabled or Disabled Polycom Inc 13 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Entering Data and Editing Fields You can enter data and edit fields in these two ways e Using a keyboard that displays on the touch screen e Using the dialpad keys on the phone console Using the Touch Screen Keyboard You can use the touch screen keyboard to quickly update field information To use the touch screen keyboard to update data 1 To update a field tap the field The keyboard icon p displays next to the screen title The following figure shows the keyboard icon next to the screen title 4 10 PM Mon 2076 Add To Directory Abc ascii A QI Lauren Gates Jack Jones Last Name Milton Stone Contact ae y X Teresa Swift Speed Dial Index a E Z Wong abc Cancel Latin Q ad a The keyboard displays on the touch screen Polycom Inc Entering Data and Editing Fields Getting Started with Your Phone The following figure shows the keyboard that displays on the tou
73. doesn t work your system administrator may have disabled it You must handle calls using the handset or a headset If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touch screen after you press EM Polycom Inc Calling and Answering Using the Basic Features of Your Phone To dial a number using the speakerphone gt gt With the handset on hook do one of the following Tap the New Call soft key or the Line Key or press to obtain a dial tone Then enter the phone number you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key If the call is placed before you enter all the digits you have to place the call as follows enter the phone number and then tap the Dial soft key the LIne Key or SP PHONE OT 4 Your system administrator sets up your phone to automatically place the call after Enter the phone number and then tap the Dial soft key the Line Key SP PHONE To dial a URL or IP address using the speakerphone 1 Tap the New Call soft key or the Line Key or press 2 Tap the URL soft key 3 Enter the URL or IP address See Entering Data and Editing Fields on page 14 4 Tap the Send soft key Calling Using a Headset You can use the headset to dial a number URL or IP address If you frequently use a headset and want to make it the defaul
74. e Saved displays If the contact already exists in your local Contact Directory Contact already exists displays m 3 Tap to return to the idle screen a correctly and to add any missing contact information To find a contact in your 4 You may want to go to the Contact Directory to see if the contact was saved Contact Directory see Searching Your Local Contact Directory on page 60 To update missing contact information see Adding Contacts Manually on page 61 step 3 63 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Updating Your Local Contact Directory You can update information for contacts in your local Contact Directory To update a contact 1 2 Tap gt Features gt Contact Directory From the Directory screen tap the contact whose information you want to update Or search for the contact see Searching Your Local Contact Directory on page 60 Tap the Edit soft key From the Edit Contact screen update the contact information For information on the fields you can update see Adding Contacts Manually on page 61 step 3 Tap the Save soft key Tap to return to the idle screen me Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory To delete a contact 1 2 Tap gt Features gt Contact Directory From the Director
75. e ere CIE LW RRO Ye LUT FAV Polycom Inc Safety Notices 139 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Safety and Compliance continued WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 3754 Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC J CII 1 2626 Expiry 17 11 2011 Ukrainian Compliance VMHCTpyKUMM MO YCTaHOBKe YcTaHOBKa AONnxHa bITb BbINONHEHA B NONHOM COOTBETCTBMNM CO BCeMM AS CTBYLUMMIA rocyAapcTBeHHbimaM HOpmMamm npoknaakn kabene Apu nutaHun o6opyAaoBaHna no cem Ethernet PoE obDopyaobaHne OOMKHO NOAKNHOYaTbCA TONbKO K ceTAM noggepxusarowjum PoE ObopyaobaHne Henb3A NOAKNOYaTb K LIENAM NVUHEMHbIX COOPyXeHmW Bunkm B kadecTBe pas beQuHnTena PoseTka K KOTOPOM NOAKNIOYaeTCA AaHHbI annapaT MOMKHa yCTaHaBNUBaTbCA B NN3N COOTBETCTBYHOLUJero ODOpyAOBaHua n Bcerga biTb Nerko AoCcTynHo ANA NOAKNIOYEHMNA NPEAYNPEXAERME Ine
76. e following camera settings If your camera points to a bright light source increase the brightness contrast and sharpness levels so the near site will be more clear Target Frame Rate sets how smooth near site video displays Press and drag the slider or tap the Up or Down soft keys to set the rate Then tap the Save soft key You can set a rate between 5 least smooth and 30 most smooth The default rate is 25 Brightness Level sets how bright near site video will be Press and drag the slider or tap the Up or Down soft keys to set the level Then tap the Save soft key You can set a level between 0 dimmest and 6 brightest The default level is 3 Saturation Level sets how much color near site video displays Press and drag the slider or tap the Up or Down soft keys to set the level Then tap the Save soft key You can set a level between 0 lowest and 6 highest The default level is 3 Polycom Inc 125 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Contrast Level sets the difference in brightness between the light and dark areas of near site video Press and drag the slider or tap the Up or Down soft keys to set the level Then tap the Save soft key You can set a level between 0 no contrast increase and 4 noise reduction contrast The default level is 0 Sharpness Level sets the clarity
77. e is locked The call is placed To answer a call on a locked phone 1 2 While the phone rings tap the Answer soft key From the Answer the Call screen enter your password and then tap the Enter soft key If you press the Cancel soft key instead the Answer the Call screen disappears and the incoming call window displays again For information on your user password including what to do if you forget your user password see About Your User Password on page 76 The call connects 79 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 80 Polycom Inc Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of your Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The topics include e Placing Calls Using the H 323 Protocol on page 81 e Working with a Polycom CMA System on page 83 e Recording Calls and Conferences on page 96 e Playing Back Recorded Calls on page 102 e Using the Browser on page 106 e Updating Your Phone s Configuration on page 109 e Restarting Your Phone on page 109 Placing Calls Using the H 323 Protocol Polycom Inc Handling calls that use the H 323 protocol is an optional feature that your system administrator enables Your system may not support it or have an H 323 license For more informa
78. e is still attached To disable the Screen Saver setting 1 Tap gt Settings gt Basic gt Preferences gt Screen Saver 2 From the Screen Saver screen tap the Screen Saver field s highlighted box From the drop down list tap Disabled to disable the screen saver 3 Tap the Save soft key Ee z 4 Tap A to return to the idle screen Using Your Phone as a Picture Frame You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is called the Picture Frame feature You can display your pictures as thumbnails one by one like a slide show or display just one picture When you decide to stop viewing your pictures the idle screen displays and your pictures will not display again until you choose to display them unless a screen saver is set up or you enable a screen saver Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the pictures are in on your USB flash drive For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Displaying Screen Savers on page 117 Polycom Inc 119 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communicatio
79. each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Tap gt Features gt Contact Directory 2 From the Directory screen tap the contact for whom you want to assign a distinctive ring tone and then tap the Edit soft key 3 From the Edit Contact screen tap the Ring Type field and then tap the field s highlighted grey box From the drop down list tap the ring type you want to assign to the contact 4 Tap the Save soft key 5 Tap to return to the idle screen Polycom Inc Controlling What is Heard Using the Basic Features of Your Phone Changing the Speaker Volume You can change the volume of what you hear during a call To adjust the speaker volume gt gt During a call press either or to lower or raise the speaker volume preset level after each call but your system administrator can change this To conform to regulatory requirements handset and headset volume will return to a Speakerphone volume settings will be maintained across calls Changing the Ringer Volume You can change the volume of your phone s ring tone To adjust the ringer volume gt gt When your phone is idle press either or to lower or raise the ringer volume Muting the Microphone Mute the microphone so that the other party or parties cannot hear you Microphone Mute applies to all modes handset headset and speakerphone You can s
80. edia Phone for Cisco Unified Communications Manager SIP To modify the backlight intensity 1 2 3 Tap gt Settings gt Basic gt Backlight Intensity Tap Backlight On Intensity From the Backlight On Intensity screen tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is High Tap Backlight Idle Intensity From the Backlight Idle Intensity screen tap the intensity you want tap the Select soft key and then tap the Save soft key The default level is Low Tap Maximum Intensity From the Maximum Intensity screen press and drag the slider or tap the Up or Down soft keys to increase or decrease the maximum intensity Tap the Ok soft key Tap ant ie to return to the idle screen a Changing the Background Picture Updating the background picture is an optional feature and may not be supported on your particular system You can change the background picture that displays on your phone By default your screen displays a blue patterned background that is named Default Your system administrator sets up the background images for your phone If no background images are set up only the blue patterned background Default is available If you want you can set up a picture of your own as the background image For more information see Using One of Your Own Pictures as the Background Picture on page 116 114 Polycom Inc Chan
81. ee dass dicas 38 Holding and Resuming Calls 0 2c ee eee eee 39 Handling Multiple Calls on Hold ooooooooooomo o o 40 A canes bfsedtiore E shear 41 Performing a Consultative Transfer 0 00004 41 Performing a Blind Transter amparan iia keen ae 42 Polycom Inc User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Seting Up Conference Calls tai acts 42 Hosting Comnterence Calls drier krane saber nue em ce bed 24 43 Holding and Resuming Conference Calls 44 Endine Conterence Calls so Sede Reo cae ae 45 Splitting Conference Calls into Two Calls on Hold 45 Managing Conference Call Participants 46 Handling Video During Conference Calls 48 Customizing Video During Calls o ooooooooomomoooo o 48 Changing the Way Calls are Answered 0 00 e eee ee eee 50 Forwarding All Calls to Another Party ooooooooooomo mo 50 Rejecting Calls from a Contact memo dr ata a tee ens 53 Diverting Calls from a Contact to Another Party 53 Temporarily Refusing All Calls Do Not Disturb 94 Multiple Lines and Do Not Disturb 55 Working With Gall Lists pestes ideada 57 Viewing Call ISS ty ciate crn bad y ii oY Drain Bi ea 58 Manat me Gall Lists iniisa satire a Sas Je as ans eho E tone bese eet 59 Work
82. er B press two times quickly To enter C press three times quickly To enter 2 press four times quickly If you re in 123 mode To enter 2 press User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP If you want to Then do this Enter special characters Do one of the following Press the 1 or key on the dialpad one or more times Each key provides a different set of special characters Tap the ABC Abc or 123 soft key so that you re in either ABC Abc or abc mode You can t access special characters when you re in 123 mode The mode you select displays in the screen title Press the 1 a or key on the dialpad one or more times quickly Each key provides a different set of special characters Enter text in a a particular Tap the Latin Katakana Unicode character encoding Cyrillic or ASCII soft key to select the encoding you want Press a dialpad key one or more times to enter the character you want Enter a URL 1 Tap the URL soft key Press a dialpad key one or more times to enter the number or character you want To enter special characters press the O 0r CO key on the dialpad one or more times quickly Each key provides a different set of special characters Delete text you entered Press a or to position the cursor to the right of the text you want to delete and
83. ess Media Phone for Cisco Unified Communications Manager SIP Working with Contact Directory You can store a large number of contacts in your phone s local Contact Directory Contact your system administrator for the exact number With Contact Directory you can do the following e Dial contacts See Calling from Directories on page 33 e Search for contacts See Searching Your Local Contact Directory on page 60 If you can update Contact Directory you can also do the following e Add contacts manually from call lists or from a Corporate Directory See Adding Contacts to Your Local Contact Directory on page 61 e Update contact information See Updating Your Local Contact Directory on page 64 e Delete contacts See Deleting Contacts from Your Local Contact Directory on page 64 Searching Your Local Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact 1 Doone of the following Tap gt Features gt Contact Directory Or Press an and then tap Contact Directory 2 From the Directory screen tap the Search soft key Then enter the first few characters of the contact s first or last name and then tap the Search soft key again The screen displays a list of successful matches 3 Tap to return to the idle screen k 60 Polycom Inc Working with Contact Directory Using
84. f the touch screen Enabling or Disabling Near Site Video for All Calls Changes you make will apply to the next call You can enable or disable your phone from automatically transmitting near site video at the start of all calls If you disable your phone in this way you still have the option to start and stop video during a call To start or stop video during a call see Starting and Stopping Near Site Video During a Call on page 123 To enable or disable near site video for all calls 1 Tap gt Settings gt Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen tap the Auto Start Video Tx field s highlighted box From the drop down list tap Enabled or Disabled The default setting is Enabled When enabled your phone automatically transmits video at the start of all calls When disabled your phone will not automatically transmit video at the start of all calls and F will display next to near site video during video calls 123 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following figure shows what the touch screen looks like during a video call when the setting is disabled 4 18 pM Mon SP J 2076 225 a gt A Ois 2076 To Jack Jones w EN Lauren Gates m 4 W 2077 SIP o A E Jack Jones Q Milton Stone E Teresa Swift E sap a ME The following figure sh
85. flash drive as the background picture confirm the following e The picture is on the USB flash drive and the USB flash drive is attached to your phone e You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connecting the USB flash drive to your phone and specifying a folder see Displaying Screen Savers on page 117 To use a picture on your USB flash drive as the background picture on your phone 1 Doone of the following gt Picture Frame gt From the idle screen tap or Tap gt Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one 2 To seta picture as the background picture for your phone wait for the picture to display and then tap p lt Or tap or to display the picture and then tap 0 To re set the default background image see Displaying Screen Savers on page 117 but select Default for the background image 116 Polycom Inc Displaying Screen Savers Customizing the Phone Display Displaying Screen Savers supported on your system e You may want to view your pictures like a slide show or just view one picture without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time This is the Picture Frame feature For more information see Using Your Phone as a Picture Frame on page 11
86. from the touch screen tap the touch screen To display the six keys again tap the touch screen again Changing When and How Video Displays You can update when and how video displays by doing the following e Enabling or Disabling Video on page 121 e Changing the Clarity of Near Site Video on page 125 e Changing How You View All Video Calls on page 126 e Setting the Call Rate for Video Calls on page 132 Enabling or Disabling Video You can enable or disable the transmission of near site video However you cannot enable or disable far site video If your phone receives far site video your phone always displays far site video By default your phone always transmits near site video unless you do the following e Stop the transmission of near site video during a call See Starting and Stopping Near Site Video During a Call on page 123 e Stop the transmission of near site video for all calls See Enabling or Disabling Near Site Video for All Calls on page 123 If you stop or disable video Pa will display next to near site video Polycom Inc 121 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following figure shows what the touch screen looks like when you stop or disable video 4 18 pm Mon 2076 225 a Ez 0 31 Os To Jack Jones gt 3 QM iauren j gt ee 2077 SIP A q jer
87. full screen video See Changing How the PIP Displays on page 129 Polycom Inc Changing When and How Video Displays Customizing the Phone Display Displaying Incoming Video Calls in a Large Window O Changes you make will apply to the next call You can enable your phone to display far site video on the full screen rather than in a smaller window in the center of the screen the default setting To display incoming video calls in a large window 1 Tap gt Settings gt Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen tap Auto Video Full Screen This setting automatically enables your phone to display far site video on the full screen when you answer a call from a video endpoint When you disable this setting far site video will display in the window in the center of the touch screen To enable or disable this setting tap the field name and then tap the field s highlighted box From the drop down list tap Enabled or Disabled The following figure shows what displays when you enable your phone to display far site video on the full screen when you answer a call from a video endpoint Depending on the video endpoint you may or may not see black bars Polycom Inc 127 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 128 Changing How Non PIP Video Displays 5 Changes you make will apply to the next call You
88. ght of the touch screen and a larger window centered in the middle of the touch screen By default the near site displays in the PIP and the far site displays in the window in the center of the touch screen Information about the call such as the phone number of the party with whom you re talking and the duration of the call appears next to the far site when it is displayed in the window in the center of the touch screen Polycom Inc 5 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following figure is an example of what displays on the touch screen during a call 12 17 pM Tue 2076 2 3 L e a 2076 To Jack Jones gt Lauren Gates 2077 SIP ENI Jack Jone N ER Milton Stone Y G IRA Av Teresa Swift E Hold Cath 2 Hold Fran Hold Geor D ENI Z Wong 6 7 01 1 55 208 3 22 E Hold CE End Call i Transfer F Conference Video MES Trae sion 1 Status bar Displays the time and date the phone s number messages and icons The time and date and phone s number display on the far right of the status bar next to the PIP If there are messages to display for example recording flash drive or status information the messages scroll under the time along with the phone number 6 Polycom Inc What Displays on the Touch Screen Getting Started with Your Phone O peme a O Status bar Icons displa
89. ging the Background Picture Customizing the Phone Display To change the background picture 1 Tap Pel gt Settings gt Basic gt Preferences gt Background The Background screen displays 4 Depending on how your system is set up you may have to tap gt Settings gt Basic gt Preferences gt Background gt Select Background The Select Background screen displays instead The following figure shows a sample Background screen Your screen will have the Default option as well as other options that your system administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File 4 10 pm Mon 2076 Background A E Lauren Gates EN Jack Jones _ Local File E Milton Stone N Teresa Swift EN Z Wong Back Select oy 2 Tap the background image you want and then tap the Select soft key 3 Tap to return to the idle screen Polycom Inc 115 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list Before you can set a picture on your USB
90. handset or press l Polycom Inc 33 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 34 Calling by Speed Dialing index number is or to assign or update a speed dial index number see A contact may not have a speed dial number To find out what a contact s speed dial Updating Your Local Contact Directory on page 64 You can quickly speed dial a contact by doing one of the following Tapping the contact s Speed Dial Key Not all contacts have a Speed Dial Key For information on Speed Dial Keys see Managing Speed Dials on page 70 e Placing a call from the Speed Dial Information screen To place a call using speed dial gt gt Do one of the following Tap the contact s Speed Dial Key In the following figure Speed Dial Keys are assigned to Lauren Gates Jack Jones Milton Stone Teresa Swift and Z Wong 4 10 PM May as aN Lauren Gates E Jack Jones E Milton Stone E Teresa Swift EN eng aA P New Call f Forward El Or Polycom Inc Calling and Answering Ending Calls Polycom Inc Using the Basic Features of Your Phone From the idle screen press Ca gt From the Speed Dial Information screen scroll to the contact Then tap the contact pick up the handset or press During a call you cannot access the Speed Dial Information screen by pressing Ca gt Ifthe c
91. have access to CMA features again If you still don t have access to CMA features or you lock your account see your system administrator Your system administrator may ask you to enter new login credentials instead of submitting your old ones 95 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Recording Calls and Conferences e When you record a video call your phone will only record the audio component e Fora list of supported USB flash drives to record phone audio see Technical Bulletin 38084 Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones at http www polycom com support voice soundpoint_ip VolP_Technical_Bulletin s_pub html e You may be required by federal state and or local laws to notify some or all called parties when you record calls either one party or all party consent You can find specific information about US state requirements at http www rcfp org taping Telephone call recording regulations in other countries vary widely Polycom recommends checking with the local government s telecommunications authority and government legal agencies You can find other information that may be useful at http www fcc gov cgb consumerfacts recordcalls html http www privacyrights org fs fs9 wrtp htm 4 e Recording calls is an optional feature that your system may not support If the Call Recording and Playback feature is availab
92. he Basic Features of Your Phone To handle video during a call 1 During a video call tap the Video soft key or press to display the soft keys that allow you to access video features The Video soft key VIDEO is only available when a video call is active If you press during an audio only call the video soft keys will not display The following video soft keys display Stop Video Start Video Starts and stops the transmission of near site video When you tap the Stop Video soft key the far site will no longer see you and the stop video icon 4 displays next to the near site in either the PIP or in the larger window in the center of the touch screen information on disabling video for all calls see Enabling or Disabling Video on page 121 You cannot start and stop far site video lf your phone receives far site video it will always display it 4 If you want you can disable video across all calls not just for the current call For Full Screen Displays the video that is in the center of the screen on the full screen The PIP still displays in the corner but the soft keys are hidden Depending on the video endpoint you may or may not see the black bars i WE Mes f d To display the site in the center of the touch screen and to access soft keys again tap the touch screen outside of the PIP If you tap the PIP you will just swap the windows the sites display in Polycom Inc 49
93. he Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 94 The status you selected scrolls under the time display on the status bar unless you selected Online The following figure shows what the touch screen looks like when you select a status setting in this case Busy If you assign the status Online the default status the presence status does not display on the screen 4 57 PM en My Status Busy Fi Milton Stone Teresa Swift gt a oh Z Wong New Call Forward My Status Buddies El Dialing Buddies You can dial a buddy from the Buddy Status list or from the buddy s Speed Dial key You can also dial contacts from the CMA Directory For more information see Searching and Dialing from the CMA Directory on page 83 To dial from the Buddy Status list 1 From the idle screen tap the Buddies soft key 2 From the Buddy Status screen do one of the following Tap the buddy you want to call Of Scroll to the buddy you want to call using Ca gt or 4D and then tap the Dial soft key The call is placed Polycom Inc Working with a Polycom CMA System Using the Advanced Features of Your Phone To dial from a Speed Dial Key gt gt From the idle screen tap the buddy s Speed Dial Key The call is placed About Your Login Credentials Polycom Inc If your phone is provisioned by a CMA sys
94. hen tap the Submit soft key The screen displays any successful matches If you want to erase all your search criteria and enter new criteria before you submit your search tap the Clear soft key i 3 Tap nel i to return to the idle screen Adding Corporate Directory Contacts to Your Local Contact Directory 66 You can save any contact listed in your Corporate Directory to your local Contact Directory The contact s first and last names if available and contact number are saved To add a contact to your local Contact Directory 1 Tap gt Features gt Corporate Directory The Corporate Directory search screen displays remember the last contact you selected your previous search results or the contact will display instead of a blank search screen To enable this feature see Saving Corporate Directory Search Results on page 67 4 If you have enabled your phone to save the results of your last search or 2 Search for the contact See Searching Corporate Directory on page 65 3 Tap the contact s entry 4 From the Contact screen tap the Save soft key to save the contact to the local Contact Directory Saved displays on the screen Only the first name last name and phone number are saved If the contact already exists in your local Contact Directory Contact already exists displays 5 Tap to return to the idle screen Polycom Inc Controlling What is Heard
95. ice conferencin g_solutions conference call etiquette pdf Cleaning the Touch Screen Polycom Inc Periodically you may need to clean the touch screen Fingerprints tend to show up more on a color display Before you clean the touch screen disable the screen so you don t activate phone features while you wipe the glass While the touch screen is disabled all soft keys are disabled You can enable the touch screen again by pressing any key on the phone console To answer a call while the touch screen is disabled pick up the handset Or to and then tap the Answer soft key use the speakerphone press SP PHONE User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To clean the touch screen 1 Tap gt Settings gt Basic gt Screen Clean The touch screen is disabled The message Touch screen is disabled Press any key to exit displays 2 Wipe the glass with a clean lint free cloth 3 To enable the touch screen again press any key on the phone console 20 Polycom Inc Using the Basic Features of Your Phone This chapter shows you how to use the basic features of your Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The topics include Polycom Inc Calling and Answering on page 22 While Your Phone Rings on page 37 During Calls on page 38 Changing the Way Calls are
96. ill update on the person s status list and the person will join your Buddy Status list If you reject you ll be removed from the person s status list Automatic Choose this option if you want to automatically accept all invitations If you choose this option you ll automatically join the status list of any person who wants to monitor you and the person who sent the invitation will automatically join your Buddy Status list Accepting and Rejecting Invitations If your phone is set up to prompt you each time an invitation arrives see Choosing How You Accept Invitations on page 90 you can either accept or reject invitations from people who have added you to their status lists You can access a list of invitations from the Invitations menu item or from an Invitations soft key that displays on the idle screen When you tap the soft key or access the menu item a list of invitations displays that you can either accept or reject The Invitations menu item and soft key only display when you have one or more invitations To accept or reject an invitation 1 From the idle screen do one of the following Tap the Invitations soft key you may have to tap the More soft key to see it or Tap gt Features gt Presence gt Invitations The Invitations screen displays Polycom Inc 91 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager
97. ing call window is minimized This section explains the following e Answering When Not in Another Call on page 24 e Answering When in Another Call on page 25 e Answering on a Shared Line on page 26 e Answering Calls Automatically on page 27 Answering When Not in Another Call When you re not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset In all cases the active call displays on the touch screen together with the call duration and who the call is from The following figure shows an active video call 4 18 pm Men EN Lauren Gates EN Jack Jones To Jack Jones 2077 SIP E Milton Stone AA O Ni Teresa Swift i ER Z Wong itl al Hold End Call i Transfer Conference Video E Polycom Inc Calling and Answering Using the Basic Features of Your Phone To answer a call using the handset gt gt Pick up the handset To answer a call using the speakerphone the speakerphone on your phone Handle calls using a handset or headset instead O If your speakerphone doesn t work your system administrator may have disabled If your system administrator disables the soeakerphone on your phone Handsfree mode disabled appears on the touch screen after you press at SP PHONE gt gt With the handset on hook do one of the following Tap the incoming
98. ing with Contact Directory 0 0 0 cee eee 60 Searching Your Local Contact Directory 00005 60 Adding Contacts to Your Local Contact Directory 61 Adding Contacts Mangal y aca vesies Teamy cada 61 Adding Contacts from Call ListS ooooooooooooo o 63 Updating Your Local Contact Directory o oo ooooooooomomooo 64 Deleting Contacts from Your Local Contact Directory 64 Working with Corporate Directory 0 0 0 cece eee ee eee 64 Searching Corporate Directory sarmoiva jarra da ad 65 Adding Corporate Directory Contacts to Your Local Contact Dine cora ada 66 Saving Corporate Directory Search Results o oooooo 67 Controlline WhatisHeard ises AE Shed ee to 67 Cha eme the Ring lone errire eee eect e AA A 68 Changing the Ring Tone for Your Phone 68 Setting Ring Tones tor Contacts ot fois ea Gens es 68 Changing the Speaker Volume 0 0 ce eee eee eee 69 Changing the Ringer Volume 0 0 0c eee eee eee 69 Mute the MicrOpnones santas arde cheer eee ewe Gees 69 Choosing Where You Hear Sound Effects o o o ooooooooo 70 Managme Speed Dials uta sodas 70 Adding oped Dial Keys srta tape 71 Updating Speed Dial KEYS nr hin E nate a eawte A 72 Accessing Voice and Video Mail 0 0 0 eee eee eee 73 iv Polycom Inc Working with Multiple and Shared Lines o ooo ooooooommomom o
99. itations on page 90 e Accepting and Rejecting Invitations on page 91 e Updating Your Status on page 92 e Dialing Buddies on page 94 Inviting People in the CMA Directory to Your Buddy Status List When you invite a person or system from the CMA Directory to your Buddy Status list the person if their system supports sharing presence automatically displays in your Buddy Status List and on a Speed Dial Key if available Depending how the person s system is configured the following happens e Ifthe person s system is configured to accept invitations automatically the E Poy person s status displays one of A j j E Or og As well you re automatically added to the person s status list For information about the icons that display to indicate buddy status see Seeing Who s Available on page 87 e Ifthe person s system isn t configured to accept invitations automatically the name in your Buddy Status list is identified with the Invited icon iow Then one of the following will happen Ifthe person accepts your invitation your Buddy Status list and Speed Dial Keys update to show the person s status As well you re automatically added to the person s status list Ifthe person rejects your invitation the person s name is removed from your Buddy Status list and any Speed Dial Keys and you aren t added to the person s status list When you invite a person to your Bu
100. ition is available under the Line Key s the contact is automatically assigned to it and you can place a call to the contact by tapping the Speed Dial Key To assign a new Speed Dial Key 1 Tap gt Features gt Contact Directory 2 Tap the Add soft key Polycom Inc 71 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 3 Add contact information for the new contact see Adding Contacts to Your Local Contact Directory on page 61 The speed dial index can be any unused value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays For example if you assign the third position to the speed dial index value 2 assign 4 Polycom recommends that you assign speed dial index values consecutively the fourth position to the speed dial index value 3 4 Tap the Save soft key 5 Tap aaah to return to the idle screen Updating Speed Dial Keys Update a Speed Dial Key to remove or re order the Speed Dial Keys on your phone You update a Speed Dial Key by updating a contact s speed dial index number If you delete a speed dial index number for a contact the contact s Speed Dial Key is replaced by the contact who has the closest speed dial index number To update a speed dial index for an existing contact 1 Tap gt Features gt
101. ity for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for
102. kTpobe3onacHoCcTb Bo nabexaHue nopaxkeHva 3NeEKTPUYECKMM TOKOM He noaknoyalte yenn c ManbiIM no ycnoBuaAM Ge3onacHocTu HanpaxeHune BCHH k cera CTaHuuu TenekoHpepeHun Llenu HTC Moprte LAN cogepxar yenn BCHH nopTbI WAN cogepxart yenn HTC ina HekoTOpbIX noptos LAN n WAN UCNONb3ylOTCA pasbembl RJ 45 CoOntogante OCTOPOXHOCTE Npr nogAKnOYeHMM Kabenen HanpaxeHue nutaHna DaHHoro nsgenna cocraenaer 48 B 0 375 A noctoaHHoro Toka Npn MCnoJib30BaHMM AONONHAMTENBHOTO BHELWHEFO UCTOYHMKa NUTAHMA OH DOMKEH ObITb BHeceH B concka UL nmeTb OFfPAHMYEHHYHO BbIXOQHYHO MOLIHOCTb LPS HoMMHaneHoe HanpsokeHne 48 B n MMHNMAanbHbIM TOK 0 375 A Safety Notices 140 Polycom Inc Safety Notices Safety and Compliance continued New Zealand Telepermit PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network lt indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addresse
103. l see Phone Icons on page 9 Line Key Icon Displays for Registered private lines Registered shared lines Polycom Inc 73 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Line Key Icon Displays for Unregistered lines Lines that have the Always call forwarding type enabled Lines that have Do Not Disturb enabled Your phone can handle a maximum of 24 calls distributed across all lines If your phone has two lines and one line has 24 calls your phone cannot accept any other calls You can set up any available key that is one that is not assigned to a line as a Speed Dial Key Speed Dial Keys display The following figure shows a phone set up with one phone line 2076 Since one Line Key is taken there are five keys available that you can assign as Speed Dial Keys In this example five Speed Dial Keys are set up 4 10 PM May gt A VE 2076 5 L a a gt sre aN Lauren Gates E Jack Jones E Milton Stone E MErESS Swift E Z Wong a oe New Call i Forward Ei 74 Polycom Inc Working with Multiple and Shared Lines Using the Basic Features of Your Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key or to multiple Line Keys Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys tha
104. ldar gt aeons Z Wong Wong 0d 0 39 gt 07 1 55 208 3 22 f Resume Resume nora New Call I Transfer Transfer Conte Conference E To select a call on hold tap the call on hold New soft keys will display that apply to the selected call To resume the call tap the Resume soft key or press If there are more than three calls on hold tap gt or to display or a to select a call on To access the calls on another Line Key tap that Line Key When you tap a Line Key the first call on hold in the inactive call group for that Line Key will automatically resume additional calls on hold You can also press hold Polycom Inc During Calls Using the Basic Features of Your Phone Transferring Calls A call can be transferred in one of three ways e Consultative The party to whom you want to transfer the call answers their phone before you transfer the call or hang up See Performing a Consultative Transfer on page 41 e Blind The call is automatically transferred after you dial the number of the party to whom you want to transfer the call You don t have the option of talking to the party See Performing a Blind Transfer on page 42 e Attended Conference call parties are automatically connected to each other after you exit a conference Set up a conference call and then end your participation For more information see Ending Conference Calls on page 45
105. le and you connect a USB flash drive to the USB port on your phone you can record active calls audio component only on your phone Recordings are stored as wav files on the USB flash drive You can record up to four hours in one file The approximate time remaining for recording the free space on the USB flash drive is shown on the phone s status bar The following figure shows that you have 15 8 hours of free space on your USB flash drive 2 09 pm Tue USB storage 15 8 hr left Ni Lauren Gates Ni Jack Jones Ni Milton Stone EAN Teresa Swift EAU Z Wong New Call i Forward E 96 Polycom Inc Recording Calls and Conferences Polycom Inc Using the Advanced Features of Your Phone The Record soft key controls recording and is available e When there are one or more calls connected to your phone e During an active call e When calls are on hold e During a consultative transfer or conference call You may have to tap the More soft key to see the Record soft key The Record soft key is not available e When there are no connected calls on your phone e When you place a new call to transfer or to conference e When the phone prompts you to answer an incoming call If you put an active call on hold recording pauses Recording continues if the called party puts you on hold Recording stops if all active calls end no matter who ends the calls If you press while recording only the called parties are
106. lycom Inc 87 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following table shows the icons that indicate a buddy s status changes to Offline then that buddy s endpoint will be removed from your Buddy Status list When the status changes the buddy s endpoint will display in your Buddy Status list again Buddy s Icon Buddy Status a a 4 If a buddy you re monitoring has more than one endpoint and one endpoint On the phone but available for a call a In a call or not accepting calls Do Not Disturb Available for a call but currently idle or away Invited to join your Buddy Status list No status information is yet available Offline and not available for a call Viewing Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key if one is available The Speed Dial Key displays an icon that indicates the buddy s status Buddies are assigned Speed Dial Keys in the order in which they appear in your Buddy Status list For example the first contact in your Buddy Status list is assigned the first available Speed Dial Key 88 Polycom Inc Working with a Polycom CMA System Polycom Inc Using the Advanced Features of Your Phone The following figure shows a phone that is monitoring five buddies from their Speed Dial Keys The buddies have the following status Catherine is on the phone b
107. lycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Locking and Unlocking the Phone e Locking your phone is a feature that your system may not support For more information see your system administrator e Your system administrator can set up your phone to automatically lock if the phone hasn t been used for a certain period of time as well as block the phone s browser while the phone is locked Lock your phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone displays or information for example menus directory lists call records and Speed Dial Keys When your phone is locked e You can only make an outgoing call to a number from a list of authorized numbers e You have to enter a password to answer incoming calls e All keys and soft keys are disabled except those that allow you to unlock the phone make an authorized call redial a number or view the browser if enabled You unlock the phone by entering your user password If your phone restarts for any reason while it is locked it will be locked when the phone starts up again unless your phone is configured to start up unlocked When your phone is locked the messages The phone is locked and Authorized calls only scroll on the status bar Messages that displayed before the phone was locked don t display A
108. m you want to transfer the call See Placing Calls on page 28 If you want to cancel the transfer before the call is placed and return to the original call tap the Cancel soft key The call automatically transfers to the party you specified Setting Up Conference Calls 42 By default you can create a conference with two other parties Depending on your phone system you may be able to host a conference with more than two parties For more information see your system administrator You can create a conference with two other parties using the phone s local conference feature During a conference call your phone can exchange video with only one conference participant even if more than one participant can send video The participant with whom you exchange video depends on how you set up the conference You also have the option of choosing the participant with whom to exchange video During a conference you have access to the conference management feature This feature allows you to manage each participant in the conference call You can mute hold and remove individual participants as well as choose the conference participant with whom to exchange video For more information see Managing Conference Call Participants on page 46 This section provides the following instructions e Hosting Conference Calls on page 43 e Holding and Resuming Conference Calls on page 44 e Ending Conference Calls
109. malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 138 Polycom Inc Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part
110. n copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Inc Safety Notices 137 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective
111. n entry with a non unique phone number the entry will not be saved Optional Tap the Speed Dial Index field and then update the speed dial index number The speed dial index number is automatically assigned to the next available index value If you want you can change the speed dial index value The speed dial index value can be any value between the next available number and a maximum value of 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one touch dialing For more information see Managing Speed Dials on page 70 61 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 62 Speed Dial Information 2 Jack Jones 2081 SIP 3 Milton Stone 2079 SIP 4 Teresa Swift 2078 SIP Optional Tap the Label field and then enter a label for the contact You can enter a maximum of 32 symbols letters or numbers If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Information screen before the contact s first and last names if specified The label will also display on the contact s Speed Dial Key In the following figure the label Manager has been assigned to Lauren Gates As a result Lauren Gates
112. n displays Polycom Inc 109 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 110 Polycom Inc Customizing the Phone Display This chapter shows you how to customize your Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP display by adjusting certain settings such as the time and date display the brightness of the touch screen and how video displays You can also change the background image that displays enable a screen saver or use your phone as a picture frame to display your pictures The topics include Changing the Language on page 111 Changing the Time and Date Display on page 112 Changing the Brightness of the Touch Screen on page 113 Changing the Background Picture on page 114 Displaying Screen Savers on page 117 Using Your Phone as a Picture Frame on page 119 Changing When and How Video Displays on page 121 Changing Power Saving Settings on page 132 Changing the Language Polycom Inc Your phone supports several languages To change the language 1 2 Tap gt Settings gt Basic gt Preferences gt Language From the Language screen tap the language you want and then tap the Select soft key The text on the screen changes to the language that you selected Tap Sn to return to the idle screen pa 111 User Guide for the Polycom VVX
113. n enter a maximum of 32 characters Optional Tap the Auto Reject field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Reject field to enabled each time the contact calls the call will be directed to your mail system if one is set up effect Each time the contact calls your phone will ring unless you choose to divert 4 If you don t have a mail system set up enabling the Auto Reject field will have no the contact s calls or enable call forwarding or Do Not Disturb on your phone Optional Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled or Disabled The default setting is Disabled If you set the Auto Divert field to enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field 4 Tap the Save soft key 5 Tap to return to the idle screen Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory The contact s first and last names if available and contact number are saved e To add a contact from a call list 1 Display a call list See Viewing Call Lists on page 58 2 Press Y or Lv to scroll to the call you want to save to your local Contact Directory and then tap the Save soft key The messag
114. ned by a Polycom Converged Management Application CMA system Available for a call Buddy Status when provisioned by a Polycom CMA system On the phone but available for a call Buddy Status when provisioned by a Polycom CMA system In a call or not accepting calls Buddy Status when provisioned by a Polycom CMA system Available for a call but currently idle or away Buddy Status when provisioned by a Polycom CMA system Not available for a call Buddy Status when provisioned by a Polycom CMA system Invited to join your Buddy Status list No status information is yet available Call audio only Call with Polycom HD Voice Call video Call video with Polycom HD Voice Polycom Inc User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP CT A Call on hold private line Call on hold shared line Call without Polycom HD Voice private line Call shared line Conference call Do Not Disturb enabled Forward Always Headphones attached Line registered private Line registered shared Line unregistered Login credentials locked Missed calls indicator Mute applied 10 Polycom Inc Navigating Menus Lists and Fields Getting Started with Your Phone CT a USB device attached and idle ry USB device attached and playing back USB device attached and recording ii i l PaA r a R USB de
115. ns Manager SIP To display the pictures on your USB flash drive gt gt Do one of the following i A e gt Picture Frame From the idle screen tap A or Tap PT gt Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one like a slide show Six keys display beneath your pictures The following figure shows a picture that is stored on a USB flash drive and the six keys that display so you can display the pictures on your USB flash drive as thumbnails one by one or one picture only The sixth key Xi allows you to set the picture as the background image for your phone see Using One of Your Own Pictures as the Background Picture on page 116 Sens Gary Robertsin x Toview thumbnails of your pictures tap E3 To go to the previous picture tap Ed To go to the next picture tap 120 Polycom Inc Changing When and How Video Displays Customizing the Phone Display To pause and display the current picture only tap To display the pictures one by one again tap gt Tostop displaying the pictures and return to the idle screen tap l The pictures will not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one Toset the picture that currently displays as the background picture for your phone tap X To remove the six keys
116. ntact Directory Contact already exists displays If your local Contact Directory is read only you can t add the contact and the message Local contact directory is read only displays You cannot add yourself to your Buddy Status list If you try to add yourself the message You cannot add yourself to your buddies list displays Removing Buddies from Your Buddy Status List When you remove a buddy from your Buddy Status list you remove all the buddy s endpoints from the list and all the buddy s Speed Dial Keys As well you remove yourself from your buddy s status list Any entries for the buddy that appear in your local Contact Directory must be removed separately To remove a buddy from your Buddy Status list 1 From the idle screen do one of the following Tap the Buddies soft key Or Tap gt Features gt Presence gt Buddy Status 2 From the Buddy Status screen press Ca gt or lt to select the buddy you want to remove from the list and then tap the Delete soft key The buddy s name is removed from your Buddy Status list and you re removed from the buddy s status list Seeing Who s Available You can view the status of your buddies from the idle screen if your buddy has a Speed Dial Key or from your Buddy Status list Buddies have an icon beside their Speed Dial Key and beside their name in the Buddy Status list that indicates their availability for a call Po
117. nute and 600 minutes The default is 10 minutes Tap Off Hours Idle Timeout and then enter the number of minutes the phone should wait after being idle during off hours before starting power saving mode You can enter a number between 1 minute and 10 minutes The default is 1 minute Tap User Input Idle Timeout and then enter the number of minutes the phone should wait after being idle after a key press during office hours or off hours before starting power saving mode You can enter a number between 1 minute and 10 minutes The default is 10 minutes 3 Tap the Save soft key Polycom Inc Changing Power Saving Settings Customizing the Phone Display Changing User Detection Settings Polycom Inc You can specify how sensitive the camera should be at detecting motion If the camera detects motion for example if you re near the phone your phone will not initiate power saving mode even if an idle timeout has been reached If the camera detects motion power saving mode will terminate and the idle screen will display If the camera sensitivity is high five or higher the phone will display the idle screen when you re near the phone If the camera sensitivity is low between one and four you will have to wave your hand at the camera for the idle screen to display By default camera sensitivity is set higher during office hours If you want you can disable the user detection feature altogether The
118. o record a call the following messages may appear on your screen 11 39 am 11 40 am e If there is insufficient free space on the USB flash drive when you tap the Start soft key recording does not start and the following message displays USB device is full Recording cancelled e Ifthe USB flash drive becomes full during recording recording stops and the following message displays USB device is full Recording stopped e If you remove the USB flash drive during recording recording stops and the following message displays USB device removed unsafely Recording cancelled e If you attach an unsupported USB flash drive the following message displays along with information about the unsupported product Unsupported USB device attached This section includes the following topics e Recording Calls on page 99 e Recording Conferences on page 101 e Pausing and Resuming Recording on page 101 To play back recorded calls see Playing Back Recorded Calls on page 104 98 Polycom Inc Recording Calls and Conferences Using the Advanced Features of Your Phone Recording Calls The file being recorded will be incomplete and cannot be played back later There is Polycom recommends that you don t remove the USB flash drive while recording AN a small probability that the USB flash drive itself may be damaged by this action To record a call 1 During a call tap the Record
119. o toggle between Use SIP to place a SIP call Use H 323 to place an H 323 call or Use Auto to allow your phone to automatically select the protocol to use The protocol you select displays in the title bar Your phone will use the selected protocol for all subsequent calls unless you select a different protocol e Dialog box method A dialog box displays to allow you to choose the protocol Tap Use SIP to place a SIP call or Use H 323 to place an H 323 call For dual protocol phones the protocol displays next to all call IDs including the call IDs for conference call participants and calls on hold The following figure shows a SIP call placed to Jack Jones 12 17 pM ue E Lauren Gates W JackJones FNI Milton Stone Teresa Swift y EN Z Wong To Jack Jones 2077 SIP e fehl P SS Hold End Call Transfer Conference Video E 82 Polycom Inc Working with a Polycom CMA System Using the Advanced Features of Your Phone When you place calls from call lists or directories your phone will automatically choose the protocol to use based on the information in the call list or directory When you set up a contact in your Local Contact Directory you can specify the protocol the contact uses to handle calls This allows your phone to automatically use the correct protocol when you dial the contact Working with a Polycom CMA System scheduling and endpoint management system
120. olume on page 69 e Changing the Ringer Volume on page 69 e Muting the Microphone on page 69 e Choosing Where You Hear Sound Effects on page 70 67 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Changing the Ring Tone 68 You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor s phone You can also set distinctive ring tones for contacts in your local directory so you can identify callers when your phone rings Changing the Ring Tone for Your Phone You can choose a distinctive ring tone for your phone to identify it when it rings Or you can choose distinctive ring tones for different lines To select a ring tone for your phone or a specific line 1 Tap gt Settings gt Basic gt Ring Type The Ring Type screen displays If multiple lines are configured on your phone the Line Select screen displays instead and you have to select the line to which to apply the ring type Then the Ring Type screen displays 2 From the Ring Type screen tap the ring type you want and then tap the Select soft key To hear the ring type before you change it tap the Play soft key The default ring type is Low Trill pP 3 Tap to return to the idle screen be Setting Ring Tones for Contacts Your company s settings may override this feature You can set a distinctive ring tone for
121. oming calls from a contact to a third party 1 Tap gt Features gt Contact Directory 2 From the Directory screen tap the contact for whom you want to transfer calls 3 From the Edit Contact screen do the following a Tap the Divert Contact field and then enter the number of the party to whom you want to divert the call b Tap the Auto Divert field and then tap the field s highlighted grey box From the drop down list tap Enabled 4 Tap the Save soft key x 5 Tap to return to the idle screen Polycom Inc 53 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Temporarily Refusing All Calls Do Not Disturb 54 Do Not Disturb is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator You can prevent your phone from ringing and displaying an incoming call window When you enable Do Not Disturb e The Do Not Disturb icon 8 displays on the status bar and on each Line Key e The Do Not Disturb message scrolls under the time e The Do Not Disturb key glows red e All calls you receive while Do Not Disturb is enabled will be logged in your Missed Calls list see Viewing Call Lists on page 58 Missed calls l i i le e n hy will be identified by the missed call icon have chosen to forward your calls to another number
122. ommunications Manager SIP Understanding the Phone Keypad The following figure shows the keys on the phone console ICI 1 Arrow Keys Allow you to e Scroll through lists e Highlight items before you select them e Scroll through active and inactive calls Left and Right Arrow Allow you to Keys e Enable and disable fields e Scroll through values for a field e Position the cursor within text you re updating 5 Mute Key Mutes audio transmission locally during calls and conferences The key glows red when activated CM Video Key Controls the size position and transmission of video images Redial Key Dials the most recently dialed party 4 Polycom Inc What Displays on the Touch Screen Getting Started with Your Phone IC CI EAN EN caian y Avs cmecon wih aro ay lo cn 11 Do Not Disturb Key Cancels ringing and directs incoming calls to your mailbox The key glows red when activated 12 Headset Key Allows you to place and receive calls through an optionally connected headset The key glows green when headset mode is selected speakerphone mode is selected Allows you to access local your phone and global your organization features 18 Dialpad Keys Provide the 10 digits alphabetic characters and special characters available in context sensitive applications What Displays on the Touch Screen Your phone displays video in two windows a small picture in picture PIP window located on the top ri
123. on page 76 The phone unlocks Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number for example 911 and up to five authorized numbers that an administrator can set up You cannot call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password To call an authorized number from a locked phone gt gt Do one of the following Tap the New Call soft key From the Place an Authorized Call screen select the number you want to call and then tap the Dial soft key The following figure shows an example of the Place an Authorized Call screen 3 17 pm Tue The phone is locked 25 Place an Authorized Call Fire Department 6041234567 Security 8124584562 E Building Manager 2156457125 Dial j Cancel 78 Polycom Inc Locking and Unlocking the Phone Polycom Inc Using the Basic Features of Your Phone or Place a call to an authorized number by using the handset headset or speakerphone For information on using the handset headset or speakerphone to place a call see Placing Calls on page 28 If you try to place a call to an unauthorized number the message Unauthorized number displays To view a list of authorized numbers that you can call tap the New Call soft key from the idle screen when your phon
124. one or press to scroll continuously Ca gt or If you re in Corporate Directory you can also tap or press or As you scroll a scrolling indicator bar to the right of the list shows your position in the list Preferences E Background E Picture Frame M Screen Saver Screen Capture 12 Polycom Inc Navigating Menus Lists and Fields Getting Started with Your Phone If you want to Then do this Scroll through items page by page Press to Page Up or to Page Down If you re in Corporate Directory you can also tap or press or Go to the top or bottom of a Press the area of the touch screen above or below the scrolling indicator bar list Highlight items Scroll to the item by tapping to scroll one by one or pressing to scroll continuously Ca gt or CYS Scroll through values for a Tap the field s highlighted grey box From the drop down list tap to scroll field one by one or press to scroll continuously one of the scroll arrows Select a value for a field From the drop down list tap the value Select an item Do one of the following Tap the item e Scroll to the item using Ca gt or lt so the item is highlighted io and then tap the item tap the Select soft key or press Ta Press the dialpad key that corresponds to the item in the numbered list For example if an item has a number next to it press the corresponding number on the
125. ontact has a speed dial index number that is equal to or less than 99 enter the speed dial index number from the idle screen and then press on the phone console From the Speed Dial Information screen tap the Dial soft key pick up the handset or press E The call is placed Or Calling by Redialling To redial a number press A call to your last placed call is attempted To end a call gt gt Do one of the following Tap the End Call soft key If you re in handset mode replace the handset If you re in speakerphone mode press En If you re in headset mode press xn HEADSET Your phone may be set up so that you can end calls by tapping the Line Key If your phone can do this you can end an active call by tapping the Line Key associated with the call 35 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Using a Headset 36 If you use a headset you can set up your phone so that all calls use your headset You can also use the hookswitch button on your headset to place answer and end calls Enabling Headset Memory Mode For a list of supported headsets see Technical Bulletin 37477 SoundPoint IP and Polycom VVX 1500 Headset Compatibility List at http www polycom com support voice soundpoint_ip VolP_Technical_Bulletins_pu b html This feature is useful for permanent or full time headset users You can set up your phone so that all
126. or silenced call tap the Answer soft key or tap the Line key with the flashing green status indicator To end an ignored call tap the Reject soft key 37 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can t answer it Calls you reject display in your Received Calls list Rejecting calls is not available for shared lines To reject a call gt gt While your phone rings tap the Reject soft key The call ends Forwarding Calls While Your Phone Rings During Calls 38 e Your company s settings may override this feature For more information contact your system administrator e Call forwarding is not available on shared lines You can manually forward a call to another number while your phone rings You can also set up your phone to forward all incoming calls to a third party see Forwarding All Calls to Another Party on page 50 or forward calls from a certain contact to another party see Diverting Calls from a Contact to Another Party on page 53 To forward an incoming call to another party 1 While your phone rings tap the Forward soft key 2 Enter the phone number to forward the incoming call to Your phone displays the last number you forwarded calls to 3 Tap the Forward soft key The incoming call is forwarded to the other party If c
127. ows what the touch screen looks like when the far site has disabled the setting Z Wong 4 18 PM Mon 2076 i CEN i j rs To Jack Jones XA Lauren Gates 2077 SIP A OSM E Mack Jones A t S K Milton Stone a Pterese Swift ENI Z Wong _ 3 Transfer Conference Video El transmit video during a specific call see on page 123 However your phone will not automatically transmit video at the start of the next call unless you enable the setting beforehand 5 If you disable the setting you can still transmit video on a call by call basis To 124 Polycom Inc Changing When and How Video Displays Customizing the Phone Display Changing the Clarity of Near Site Video 4 Changes you make will apply to the next call You can change the clarity of near site video including the brightness contrast and sharpness levels of the video image These settings affect how near site video displays on your phone and on other phones a bright window you may need to increase the camera s brightness contrast and sharpness levels so the far site can see you better To see how you will look to the far site view the PIP 4 If you place your phone so that the camera faces a bright light source for example To change the clarity of near site video 1 Tap gt Settings gt Basic gt Video gt Camera Settings 2 From the Camera Settings screen tap and then adjust th
128. owse Recordings gt Or Tap gt Features gt Removable Storage Media gt Browse Recordings 2 From the Browse Recordings screen tap the file you want to play back and then tap the Open soft key The filename you selected displays The length of the file in hours minutes and seconds and the size of the file also display 3 Tap the Play soft key Playing displays on the screen The position indicator in hours minutes and seconds above the progress bar changes as the file plays back in real time While the recording plays you can do the following To pause the playback tap the Pause soft key Paused displays below the position indicator To resume the playback tap the Resume soft key Playing displays below the position indicator To stop playing back the file and return to the Browse Recordings screen tap the Exit soft key z 4 Tap to return to the idle screen pa 104 Polycom Inc Playing Back Recorded Calls Using the Advanced Features of Your Phone Answering a Call While Playing Back Recorded Calls If you re playing back a file and an incoming call arrives playback pauses and the phone rings If you don t answer your phone playback remains paused and you must tap the Resume soft key to continue playback To answer a call using the speakerphone gt gt Do one of the following If you were listening to the file with the handset or headset pres
129. p your phone to automatically accept all invitations or prompt you to accept or reject each invitation If you set up your phone to automatically accept all invitations anyone who wants to monitor your status can do so without your permission If you set up your phone to prompt you when an invitation arrives you can accept or reject each invitation that arrives By default your phone prompts you to accept or reject each invitation For information on how to handle invitations see Accepting and Rejecting Invitations on page 91 person who sent the invitation automatically populates your Buddy Status list and an available Speed Dial Key If the person who sent the invitation has multiple devices all devices will display in your Buddy Status list and each device will display on a separate Speed Dial Key if available 4 When you accept an invitation either automatically or through a prompt the 90 Polycom Inc Working with a Polycom CMA System Using the Advanced Features of Your Phone To choose a method to accept invitations 1 Tap gt Settings gt Basic gt Preferences gt Presence 2 From the Presence screen select one of the following options Prompt Choose this option if you want to view each invitation and accept or reject each one If you choose this option each time a person adds you to their status list you ll receive an invitation that you can accept or reject If you accept your status w
130. pressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branche doit tre install e pres de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark This Polycom VVX 1500 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK ZORE EU Sa RN i a HE Baril ih ade VCCI S72 DB TE FREMT CF CORE E Fe Vee Be AREAS A SS CWE TE DES DST ql OFFER a Y SSBC UTE L TIE Hinszi Stabe Re aa tO tI LRBHY ETF i
131. r phone will not enter power saving mode if it detects motion for example if you re near the phone even if the phone has been idle for the period of time you specified You can configure the period of time that the phone is idle idle timeout before the touch screen turns off if the camera does not detect motion You can configure different idle timeouts for office hours and off hours evenings and weekends During off hours the message Off Hours Mode scrolls on the status bar During power saving mode the LED on the top right of the phone slow blinks red to indicate that the phone has power and is ready to use but is in power saving mode Your phone will exit power saving mode if the camera detects motion or a phone event occurs for example an incoming call or message Polycom Inc Changing Power Saving Settings Customizing the Phone Display If a screen saver is enabled on your phone power saving mode will still occur For example if a screen saver is set up to display after the phone is idle for five minutes and power saving mode is set up to turn off the touch screen after the phone is idle for 15 minutes the touch screen will turn off 10 minutes after the screen saver starts if the camera doesn t detect motion The power saving settings you can update are e Office Hours When you start work and how long you re in the office each day For more information see Changing Your Office Hours on
132. r phone also sends certain status information to your buddies automatically 92 Polycom Inc Working with a Polycom CMA System Polycom Inc Using the Advanced Features of Your Phone When you select a status setting other than online the setting scrolls under the time display on the status bar The following table shows the status you can set what the status means and what displays on your buddies phones What displays on your Status you choose What the status means buddy s phone Online Do Not Disturb You re available for a call You re not accepting calls Your phone will still ring unless you ve enabled forwarding or Do Not Disturb You re available for a call but you re currently idle or away from your phone You re available for a call but you re currently idle or away from your phone You re currently on the phone but you re available for a call You re available for a call but you re currently idle or away from your phone You re not accepting calls Your phone will still ring unless you ve enabled forwarding or Do Not Disturb To update your status setting 1 From the idle screen do one of the following Tap the My Status soft key Or Tap gt Features gt Presence gt My Status N Select soft key r l U9 From the My Status screen tap the status you want and then tap the Tap to return to the idle screen 93 User Guide for t
133. roduct is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressl
134. roll etc and then view the people that belong to each group 83 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To perform a quick search start typing a name and then tap the Submit soft key The screen displays a list of people starting with any successful matches If your search returns too many results to display the message Too many results received Enter more characters displays To limit your search results enter more characters in the Search box and then tap the Submit soft key or To perform a group search tap the Groups soft key From the Groups screen tap the group you want to view All the people in the group will display To find a specific person in a group enter specific characters in the Search box and then tap the Submit soft key If you tap the Submit soft key and the message Directory Server not responding displays access to the CMA Directory is temporarily unavailable and you won t be able to complete your search If the person you want to dial is not already highlighted scroll to the person using Ca gt or lt and then tap the Dial soft key If you tap the Dial soft key and the message Resource unavailable displays the endpoint you re trying to dial is currently offline and unavailable for a call If you tap the Dial soft key and the message Directory Server not responding displays and
135. ross pario nod pd ate 99 Recordin Conferences sion arar 101 Pausing and Resuming Recording ooocococococccoorcoo o 101 Playing Back Recorded Calls 1 0 0 0 cee eee 102 Browsing Recorded Calls 0 eee eens 103 Playing Back Recorded Calls 0 eee eee eee 104 Answering a Call While Playing Back Recorded Calls 105 Usine the Browser Ann A A a a EA i 106 Using Navigation Soft Keys acs siuccae ces iaa titrs etana 107 Using Editing SOM KEYS saoorunsasososd sia ad cies aa 108 Updating Your Phone s Configuration ooococccocococococooo o 109 Restartiia YOUR DONG oiows ost eioinenwae hee etude ba pe pde E 109 Polycom Inc User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 4 Customizing the Phone Display 111 Changing the Language Venter sra fade dame a 111 Changing the Time and Date Display o oooooooomocmmmmm m o 112 Changing the Brightness of the Touch Screen ooooo ooomommom o o 113 Changing the Background Picture 0 0 eee eee eee 114 Using One of Your Own Pictures as the Background Picture 116 Displaying Screen SaVels sida bie crop poe delete 117 petting Up Screen DAVE S pasarnos por deta ane 117 Stopping and Disabling Screen Savers o ooooccoococccccncoc eee 119 Using Your Phone as a Picture Frame 0 00 0 000 005 119 Changing When and How Video Displays
136. rowser has restarted the last Web page you viewed displays Your phone can display a Web page on the idle screen You may be able to tap hyperlinks on this Web page to view additional Web pages in the main Web Browser You can also access the main Web Browser by tapping e gt Applications or pressing From the main Web Browser you can tap hyperlinks to view more Web pages You can also tap a text box and enter information by using the dialpad keys on the phone console or the editing soft keys that display in the main Web Browser To move around a Web page press your finger on the Web page and then drag your finger up or down or to the right or left A scrolling indicator on the far right of the touch screen indicates your position on the Web page To stop a scrolling page tap the touch screen From the main Web Browser you can access navigation and editing soft keys These soft keys display in a tool bar along the bottom of the touch screen The tool bar hides after it displays for three seconds unless you ve tapped a text box that requires input You can also display or hide the tool bar by pressing the touch screen until the tool bar displays or hides The following sections describe how to use the navigation and editing soft keys Polycom Inc Using the Browser Using the Advanced Features of Your Phone Using Navigation Soft Keys Navigation soft keys allow you to view previous Web pages refresh the
137. s A conference is created with the active call the call on hold and yourself The conference call takes place on the Line Key from which you handled the last active call If the participant who was previously on hold can exchange video you will exchange video with that participant If the participant who was on hold cannot exchange video you will exchange video with the other participant Holding and Resuming Conference Calls When you place a conference call on hold you place all other conference participants on hold To place a specific participant on hold see Managing Conference Call Participants on page 46 Polycom Inc During Calls Polycom Inc Using the Basic Features of Your Phone To place a conference call on hold gt gt During a conference call tap the Hold soft key The other participants in the conference call are placed on hold The Conference window is minimized and placed in the inactive call group To resume the conference call tap the Conference window to make sure it is selected and then tap the Resume soft key To end the conference call and place all other conference call participants on hold tap the Split soft key Ending Conference Calls You can end a conference and your connection to the other participants by tapping the End Call soft key By default when you tap the End Call soft key the other participants remain connected e Your system administrator may have set up your
138. s al SP PHONE Ifyou were listening to the file with the speakerphone tap the Line Key with the flashing green status indicator Or To answer a call using the handset gt gt Do one of the following Ifyou were listening to the file with the speakerphone or a headset lift the handset Or Ifyou were listening to the file through the handset tap the Line Key with the flashing green status indicator To answer a call using the headset gt gt Do one of the following Ifyou were listening to the file with the speakerphone or a handset O Ifyou were listening to the file with the headset tap the Line Key with the flashing green status indicator Or If you use a digital headset with an answer button or an analog headset with an electronic switch use the button or switch to answer the incoming call If you decide to reject the incoming call tap the Resume soft key and playback will resume For more information see Playing Back Recorded Calls on page 104 Polycom Inc 105 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Using the Browser 106 e Using the Browser is an optional feature that your system may not support e Ifthe Browser uses over 30MB of memory and either the amount of free memory on the phone is below 6MB or the real time is between 1 A M and 5 A M the Browser will restart Once the B
139. s green After ten seconds the window is minimized and placed in the inactive call group and the Line Key associated with the call glows blue if there is an active call on another Line Key To answer an incoming call when you re in another call gt gt Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key The original call is automatically placed on hold and the incoming call becomes the active call If you wait more than ten seconds the incoming call window is minimized and placed in the inactive call group along the bottom of the touch screen and the active call reappears in the window in the center of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place the active call on hold and then tap the Answer soft key Answering on a Shared Line If you share a line with another phone you can answer the call or wait for someone else to answer it To answer an incoming call on a shared line gt gt Tap the Line Key with the status indicator that is flashing green or tap the Answer soft key After ten seconds the incoming call window is minimized and placed in the inactive call group along the bottom of the touch screen To answer the incoming call tap the Line Key with the status indicator that is flashing green or tap the Hold soft key to place an active call on hold and then tap the Answer
140. soft key If you place the call on hold anyone who shares your line can take the call by tapping the Line Key associated with the held call represented by a flashing red status indicator For more information about shared lines including what you can and cannot do with shared lines see Supporting Shared Lines on page 75 Polycom Inc Calling and Answering Polycom Inc Using the Basic Features of Your Phone Answering Calls Automatically You can enable the phone to automatically answer a call so you don t have to tap a soft key Line Key or other key to answer the call If you enable this feature the call automatically directs to your speakerphone after a certain number of rings Your system administrator sets how many times your phone rings before the call is auto answered You can choose to mute the phone s microphone so the caller cannot hear you as well as mute video so the caller cannot see you when your phone automatically answers calls To unmute the call press a To transmit video see Customizing Video During Calls on page 48 If you enable auto answer and an incoming calls arrives indicated by a flashing green status indicator on the Line Key while you re already in a call the incoming call will be automatically answered if you end the current call or place it on hold To enable your phone to automatically answer calls 1 Tap gt Settings gt Basic gt Preferences gt Auto Answer
141. soft key The Start soft key displays 2 13 pm Tue USB storage 15 8 hr left e L 4 PY es Os 2076 To Jack Jones e Jack Jones 5 P aN Milto E Teresa Swift EN ZWong r Lauren Gates 2077 SIP 15tone 2 To start recording tap the Start soft key Polycom Inc 99 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 100 The Recording icon displays on the status bar while the phone records 2 15 PM Tue USB storage 15 8 hr left 7 Y dl HN We O cha ES Lauren Gates s jack Jones To Jack Jones 2077 SIP Ni Milton Stone KQ Teresa Swift X Z Wong EEE To access the top level soft keys for example Hold End Call Transfer and Conference tap the Back soft key To access the Stop and Pause soft keys again tap the Record soft key To stop recording do one of the following Tap the Stop soft key Then tap the Back soft key to access the top level soft keys To end the call tap the Back soft key and then tap the End Call soft key To end the call hang up Polycom Inc Recording Calls and Conferences Using the Advanced Features of Your Phone Recording Conferences The file being recorded will be incomplete and cannot be played back later There is Polycom recommends that you don t remove the USB flash drive while recording AN a small probabilit
142. such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software P
143. t are assigned to the phone line For example if you have two Line Keys set up as 1952 and you have an active call for 1952 on the first Line Key an incoming call for 1952 will go to the second Line Key Your phone can be set up to have a combination of lines with a single Line Key and lines with multiple Line Keys Supporting Shared Lines Polycom Inc Shared lines is an optional feature and may not be supported on your particular system For more information contact your system administrator Call Forwarding is not available on shared lines Enabling Do Not Disturb on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer the call Your system administrator can set up your phone to support shared lines If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not on both Calls on shared lines can be transferred placed on hold or added to a conference If you have an incoming call on a shared line you can tap the Silence soft key to stop your phone from ringing The call s visual notification will still display The following table shows the Line Key icons and status indicators that display for shared lines Line Key Icon Shared Line Status Line Key Status Indicator a HN Active call Solid red Call or calls on hold Flashing red 75 User Guide for the Po
144. t call path see Enabling Headset Memory Mode on page 36 Polycom Inc 3 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To dial a number using the headset gt gt With the optional headset connected do one of the following Tap the New Call soft key or the Line Key to obtain a dial tone Then press ee and then enter the phone number you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number tap the Send soft key If the call is placed before you enter all the digits you have to place the call as follows enter the phone number tap the Dial soft key and then press aa fl Or 4 Your system administrator sets up your phone to automatically place the call after Enter the phone number tap the Dial soft key and then press HEADSET 5 To dial a URL or IP address using the headset 1 Tap the New Call soft key or the Line Key to obtain a dial tone Q 3 Tap the URL soft key 4 Enter the URL or IP address See Entering Data and Editing Fields on page 14 5 Tap the Send soft key Calling from Lists Directories and Keys You can place calls from a call list missed placed or received directory local Contact Directory or Corporate Directory or from a Speed Dial Key or list using your handset speakerphone or headset 32 Polycom Inc Calling and Answering
145. ted or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable
146. tem your system administrator has assigned you a domain user name and password on the system and on your phone This integration allows you to access CMA features for example the CMA Directory Buddies and your Buddy Status List on your phone Your system administrator sets your domain user name and password on the system and on your phone If there is a problem with the system or your login credentials you can t access the CMA features on your phone The following happens e Anicon ay displays on the status bar You can tap the icon to access the Login Credentials screen e The message Login Credentials have failed Please update them if information is incorrect displays for 10 seconds e The messages CMA authentication failed Invalid login credentials and CMA Presence not registered scroll on the status bar e When you try to search the CMA Directory the message Login Error displays on the touch screen e Your Buddy Status list doesn t list any records e The Line Key is unregistered To access CMA features again submit your login credentials again To submit your login credentials again 1 Tap Dd or tap gt Settings gt Basic gt Login Credentials The Login Credentials screen displays with the message Multiple login failures can lock the user account The message displays for five seconds 2 Tap the Submit soft key Your credentials are re submitted and you
147. that your system administrator may A Polycom Converged Management Application CMA system is an optional set up Your system may not support it or have the required H 323 license Your phone may be provisioned by a Polycom CMA system so that you can e Search for and dial people ina CMA Directory For more information see Searching and Dialing from the CMA Directory on page 83 e Monitor the status of people in a CMA Directory For more information see Using Buddy Status Lists with a CMA System on page 84 your login credentials For more information see About Your Login Credentials on If you can t access the CMA features on your phone you may have to re submit page 95 Searching and Dialing from the CMA Directory Polycom Inc If your phone is provisioned by a CMA system you have access to a CMA Directory that lists people and groups in your organization You can search for and dial people from this directory To search and dial from the CMA Directory 1 Doone of the following Tap gt Features gt CMA Directory or Press and then tap CMA Directory 2 From the Search CMA screen perform a quick search or group search to find a person A quick search allows you to search using the person s first or last name depending on how the directory is organized A group search allows you to search for all the groups in an organization for example HR Administration Pay
148. the Advanced Features of Your Phone Updating Your Phone s Configuration You can update your phone s configuration without restarting the phone To update your phone s configuration 1 Tap gt Settings gt Basic gt Update Configuration The message Are you sure displays 2 Ifyou still want to update the configuration tap the Yes soft key The configuration is updated Your phone may restart depending on the configuration parameters that have changed 3 Ifthe phone doesn t restart tap to return to the idle screen Restarting Your Phone is malfunctioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it e f you need to update your phone s configuration don t restart your phone To update the phone s configuration see Updating Your Phone s Configuration on page 109 e Call lists are automatically cleared when you restart the phone 4 e Before you restart your phone contact your system administrator If your phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting To restart the phone 1 Tap gt Settings gt Basic gt Restart Phone The message Are you sure displays 2 Ifyou still want to restart the phone tap the Yes soft key The restart process begins The process ends when the idle scree
149. the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO
150. the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that
151. then press PON MA 3 Tap the Save soft key 18 Polycom Inc Tips for When You re in Video Calls Getting Started with Your Phone Tips for When You re in Video Calls Use these tips when you re in a video call or conference e Check the near site video to make sure it s clear bright and sharp For information on adjusting camera settings see Changing the Clarity of Near Site Video on page 125 e Use the handset or a headset if you re in an open environment e Be aware of latency when speaking e Avoid bright lights or windows behind you backlight If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Changing the Clarity of Near Site Video on page 125 e Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Light pastels and muted colors look the best on the screen e Inaconference call mute your microphone when you re not speaking especially in noisy environments e Avoid tapping the microphone or rustling papers near the microphone e Make sure that you can see and hear the far site participants e Speak in your normal voice without shouting e Use natural gestures when you speak For the top ten do s and don ts for when you re in a conference call see Polycom Conference Call Etiquette available from http www polycom com global documents products vo
152. till hear all other parties while mute is enabled To mute the microphone gt gt During a call including a conference call press a The Mute key 4 glows red and Y displays next to near site video The other party or parties cannot hear you To turn off Microphone Mute gt gt Press again The red light behind the Mute key 4 turns off and Y no longer displays next to near site video The other party or parties can hear you Polycom Inc 69 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Choosing Where You Hear Sound Effects You can choose whether you hear sound effects all phone sounds except call audio from the handset headset or speaker For example you can configure your phone to ring on your headset instead of the speaker By default all sound effects are heard from the speaker To choose where you hear sound effects 1 Tap gt Settings gt Basic gt Preferences gt Audible Ringer 2 From the Audible Ringer screen select where you want to hear sound effects To hear sound effects only from the phone s loudspeaker select Speaker To hear sound effects only from the handset select Handset To hear sound effects only from the headset select Headset To hear sound effects only from the device you re currently using to hear call audio select Active The default destination is Speaker z 3 Tap to
153. tion contact your system administrator If your phone supports the H 323 protocol be aware of the following limitations e You cannot forward or transfer H 323 calls e You cannot set up forwarding for lines that just use the H 323 protocol e You cannot set up shared lines for lines that use the H 323 protocol e You cannot place a call by just entering an H 323 name To place a call using an H 323 name enter URL dialing mode and enter the following format for the URL lt H 323 name gt lt server name gt For example VVX101 100 100 100 100 8 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Ni MA R Your system administrator can set up your phone so that it can handle calls that use either the SIP or H 323 protocol or both protocols Your phone may be set up so that a line can handle one or both protocols If your phone can handle calls using both protocols you may be able to choose the protocol to use before you tap the Dial or Send soft key or before a call is automatically placed You may also be able to choose to allow your phone to automatically select the protocol to use If your phone is set up to handle both protocols you may be able to choose a protocol before you place a call using one of the following methods e Soft key method Soft keys display to allow you to choose the protocol Tap the Use SIP Use H 323 or Use Auto soft key one or more times t
154. to attach a USB flash drive see the Quick Start Guide for your phone at http www polycom com support voice The USB icon 3 displays on the status bar gt Polycom Inc 117 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP 3 Tap gt Settings gt Basic gt Preferences gt Picture Frame 4 From the Picture Frame screen specify the folder in which you stored your images on the USB flash drive and the length of time you want each image to display Inthe Folder field enter the name of the folder in which you placed your images on the USB flash drive If you didn t place the pictures in a folder that is you placed your pictures in the root directory don t enter a folder name Tap the Time Per Image field and then enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds 5 Tap the Save soft key If the message No pictures found displays after you tap the Save soft key there are no pictures in the folder you specified or in the root directory if you did not enter a folder name Go back and make sure the information you entered is correct EE 6 Tap ent ie to return to the idle screen a 7 From the idle screen tap gt Settings gt Basic gt Preferences gt Screen Saver 8 From the Screen Saver screen do the following
155. to Friday and 0 hours per day for Saturday and Sunday 6 Tap the Save soft key 133 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Changing Timeouts 134 You can update the period of time the phone will be idle before the touch screen turns off if the camera doesn t detect motion You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or soft key on the phone User Input Idle Timeout You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you re actively using the phone power saving mode won t initiate as often If you press a key or tap a soft key user input on your phone the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value To change timeouts 1 Tap gt Settings gt Basic gt Power Saving gt Timeouts 2 From the Timeouts screen do the following For the Office Hours Idle Timeout field enter the number of minutes the phone should wait after being idle during office hours before starting power saving mode You can enter a number between 1 mi
156. tus bar will display an icon a counter indicating the number of new missed calls you have To view information about the missed call s tap the icon on the touch screen or navigate see Viewing Call Lists on page 58 to your Missed Calls list After you view the missed calls the icon on the touch screen disappears with The following figure shows the missed calls icon on the touch screen 4 18 PM Mon 2076 ENI Lauren Gates ENI jack Jones ENI Milton Stone EAN Teresa Swift AY Z Wong A y New Call Forward E Polycom Inc 57 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP Viewing Call Lists You can access any call list from the Call Lists menu or you can quickly access missed calls from the idle screen To view a call list gt gt Do one of the following Tap gt Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or From the idle screen use these shortcuts Received Calls Missed Calls Press lt If you haven t viewed the missed call yet tap the missed call icon dl displays on the status bar on the touch screen Placed Calls 58 Polycom Inc Working with Call Lists Managing Call Lists Using the Basic Features of Your Phone You can clear all the records in a call list or just one record You can also choose a record in a list and return the
157. uch screen s keyboard changes to display the encoding you chose Using the keyboard on the touch screen tap the character s you want Tap the URL soft key Using the keyboard on the touch screen tap the character s you want To access numbers and more special characters tap Double tap the field of data so that the data is highlighted Then tap Polycom Inc Entering Data and Editing Fields Using the Dialpad Keys on the Phone Console Getting Started with Your Phone You can use the keys on your phone console to update field information To use the dialpad keys to enter or edit data 1 Tap a field to select it 2 Enter the information Do the following If you want to Then do this Enter only numbers 1 Do one of the following Polycom Inc uppercase A characters A lowercase a characters or titlecase Abc characters Press a dialpad key one or more times to enter the characters in either lowercase or uppercase mode or number that display on the dialpad key Tap the abc soft key one or more times to toggle between and select uppercase ABC soft key numeric 123 soft key titlecase Abc soft key and lowercase abc soft key modes The mode you select displays in the screen title Press a dialpad key one or more times to enter the characters or number that display on the key For example If you re in ABC mode To enter A press once To ent
158. ut can accept another call Jack Jones is available for a call but is currently idle or away Milton Stone is offline and unavailable for a call Teresa Swift is available for a call Z Wong is busy and not accepting calls 5 39pm Pr My Status Busy 22 Jack jones Milton Stone teresa Swift Wong Aua gt ee New Call f Forward Viewing Buddies from the Buddy Status List If you can t monitor all your buddies from the idle screen because you have more buddies than available Speed Dial Keys use the Buddy Status list To view a buddy from your Buddy Status list gt gt From the idle screen do one of the following Tap the Buddies soft key Or Tap and then select Features gt Presence gt Buddy Status The Buddy Status screen displays listing all your buddies and their status 89 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP The following figure shows a Buddy Status list 5 39pm EMS My Status Busy am 1 NS Catherine Gates VVX Y Catherine Buddy Status Ae jack jones CMADesktop Jack Jones X e Milton Stone Hw Milton Stone VVX ilton Stone e Teresa Swift El Teresa Swift HDX Moo E me Pr ras Z Wong Choosing How You Accept Invitations Each time a person adds you to their status list your phone receives an invitation You can set u
159. vice attached and recording paused Video stopped Video stopped and audio muted Navigating Menus Lists and Fields To navigate menus lists and fields you can e Tap the soft keys on the touch screen e Tap the menu items fields and arrows on the touch screen Press the area of the touch screen where a list displays and then drag your finger up or down e Press the keys on the phone console Polycom Inc User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To operate your phone follow these tips After 40 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Tap or press _ Tap or press Enter the Main Menu Return to the idle screen Return to the previous menu Tap the Back soft key or press Scroll through items Do one of the following e Press the area of the touch screen where the list displays and then drag your finger up to move down the list or down to move up the list e Press the area of the touch screen above the blue scrolling indicator bar and then drag your finger up to move up the list Or press the area of the touch screen below the blue scrolling indicator bar and then drag your finger down to move down the list The location of the scrolling indicator bar is shown in the figure below e Tap to scroll one by
160. y along the far left of the status bar The following icons can display continued Missed calls 9 Do Not Disturb enabled USB flash drive attached and idle USB flash drive attached and playing back USB flash drive attached and recording N USB flash drive attached and recording paused D Headphones attached gt Login credentials locked 2 Active call window Displays the active call During a video call the active call window can display the near site or the far site 3 Inactive call group Displays calls on hold as well as incoming calls that are not immediately answered 4 Soft keys Keys on the touch screen that you can tap to access phone functions The keys are automatically labeled to identify their context sensitive functions Line Keys and See Line Key in this table Speed Dial Keys See Speed Dial Keys in this table Speed Dial Keys Use these keys to activate up to five speed dials that can be assigned to your phone Use a Speed Dial Key to quickly dial a contact Speed Dial Keys display EN Polycom Inc 7 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP O pee sn Line Key status indicator Line Key Picture in Picture window PIP A Line Key can have one of the following status indicators Solid green A dial tone is available dialing is in progress or a call is active Flashing green An incoming call Or
161. y granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you A TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibil
162. y screen tap the contact you want to delete Or search for the contact see Searching Your Local Contact Directory on page 60 Tap the Delete soft key The contact is deleted from the directory s Tap to return to the idle screen Working with Corporate Directory 64 If your system administrator sets up Corporate Directory on your phone you may have read only access to portions of your Corporate Directory You cannot update the contacts in your Corporate Directory Your system administrator determines which contacts you can see Polycom Inc Working with Corporate Directory Using the Basic Features of Your Phone From Corporate Directory you can do the following e Dial contacts See Calling from Directories on page 33 e Search for contacts See Searching Corporate Directory on page 65 e Add contacts to your local Contact Directory See Adding Corporate Directory Contacts to Your Local Contact Directory on page 66 Searching Corporate Directory When you access Corporate Directory a search screen displays so you can search for a specific contact You can perform a quick search or an advanced search enable your phone to remember the last search you performed or the last person you selected To enable this feature see Saving Corporate Directory Search Results on page 67 4 Each time you access Corporate Directory the search screen displays unless you To search for a cont
163. y that the USB flash drive itself may be damaged by this action You can record conference calls in the same way as other calls with the following exceptions e All conference call participants are recorded If one of the conference participants presses 4 that participant is not recorded e When a conference call is placed on hold recording is paused You can place or answer other calls which will be recorded in the same file When the conference call is resumed recording of the conference resumes Pausing and Resuming Recording You can pause recording by tapping the Pause soft key When you tap the Resume soft key recording continues within the same wav file To pause a recording gt gt Tap the Pause soft key The Paused Recording icon displays on the status bar when you pause recording 2 17 PM Tue USB storage 15 8 hr left f Fi cmg q pr gt D FP AAA To Jack Jones al Lauren ze A A PR y TA Stop Resume Back Ei 2077 SIP Polycom Inc 101 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To resume a recording gt gt Tap the Resume soft key The Recording icon displays on the status bar when you restart recording 2 15 PM Tue USB storage 15 8 hr left 23 o g g Las ZU AAA E Lauren Gates To Jack Jones QI jack jones 2077 SIP Milton Stone EN Teresa Swift EN
164. you want incoming calls handled when your phone is locked Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your mail system if enabled and display in your Missed Calls list The default setting is Allow ringing when locked Enabling DND when locked on shared lines disables ringing only You will still see 4 a visual notification of the call and have the option to answer it 3 Tap the Lock soft key Your phone is locked key from the idle screen If you do this however you cannot choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected 4 Your phone may be set up so that you can quickly lock it by tapping the Lock soft Polycom Inc 77 User Guide for the Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager SIP To unlock your phone 1 From the idle screen tap the Unlock soft key 2 From the Unlock the Phone screen enter your password and then tap the Enter soft key For information on your user password including what to do if you forget your user password see About Your User Password

Polycom 1500 C IP Phone User Manual

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