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Philips 37PFL3403D Flat Panel Television User Manual

1. installed oris empty O O O Camage Enor Printer failed Tum off the printer Aftera few secondstum it on and try printing again If the erroris not cleared contact your dealer O O O Unknown Printer Eror An unknown printerenor Tum off the printer and contact your dealer has occured O on flashing imelevant 6 2 Troubleshooting Printer operation check Performing a printer operation check can help you determine whether the problem comes from the printer or the computer To perform a printer operation check follow these steps 1 Make sure both the printer and computer are turned off 2 Unlock the wire clips on both sides of the interface connector and remove the ground connector if necessary Then disconnect the cable from the printer s interface connector On 3 Make sure that paper is loaded in the sheet feeder D gt O 2 E x Caution Ki Use paper at least 182 mm 7 17 inches wide for example B5 size paper loaded short edge first Otherwise the print head will spray ink directly onto the platen during the self test and smear any documents you print afterwards Troubleshooting 6 3 4 Hold down the load eject button and turn on the printer then release the button The printer prints an operation check page including the version of your printer s ROM the ink counter code and a nozzle check pattern Here is a typic
2. Q Since the name on the special media packaging may vary in certain markets you may need to use the product number to confirm the type of special media you have O Ink jet printers are particularly sensitive to the condition of your paper Keep unused paper in its original packaging and store it in a cool dry place 1 6 Getting to Know Your Printer Chapter 2 Setting Up the Printer Unpacking the Printer tapes eS 2 2 Attaching the Paper Support Varadero 2 3 Choosing a Place for the Printer 2 3 Using a printer stand ne his 2 4 Plugging in the Printer atada ed 2 5 Installing the Ink Cartridge cias ri 2 6 Connecting the Printer to Your PC 2 11 Installing the Printer Software aaas 4444404 2 12 Installing the software for Windows 95 2 13 Installing the software for Windows 3 1 2 19 Setting Up the Printer 2 1 Unpacking the Printer Your printer box should include a CD ROM which includes the printer software that runs your printer and the following items papersupport printer power cord In some locations the powercord comes attached to the printer The shape of the AC plug variesby country be sure the plug included isthe right shape for your location ink cartridge Remove all protective materials packed with your printer before you set it up and turn on the power Follow the instructions inserted with the printer to remove t
3. According to ISO IEC Guide 22 and EN 45014 Manufacturer SEIKO EPSON CORPORATION Address 3 5 Owa 3 chome Suwa shi Nagano ken 392 Japan Representative EPSON EUROPE B V Address Prof J H Bavincklaan 5 1183 AT Amstelveen The Netherlands Declares that the Product Product Name Ink Jet Printer Type Name EPSON Stylus COLOR 300 Model P870C Conforms to the following Directive s and Norm s Directive 89 336 EEC EN 55022 class B EN 61000 3 2 EN 61000 3 3 EN 50082 1 TEC 801 2 IEC 801 3 TEC 801 4 Directive 73 23 EEC EN 60950 June 1997 M Hamamoto President of EPSON EUROPE B V ii Contents Safety Information Important Safety Instructions A few precautions ms tt hans Bee ee ling at eka ENERGY STAR Compliance 2 vi s 22 44 4200a 044 For United Kingdom Users Warnings Cautions and Notes Chapter 1 Getting to Know Your Printer Printer Parts and Control Panel Functions System Requirements Options and Consumable Products Chapter2 Setting Up the Printer Unpacking the Printer era e e Attaching the Paper Support da dis Choosing a Place for the Printer 0 000 000 4 84 ee ee Using a printer stand i 5 1 894 oS re Plugging in the Printer yk ns evant BS orme Installing the Ink Cartridge ria ae Mis Connecting the Printer to Your PC is a eee ee 44 a Installing the P
4. If you need to load multiple sheets of glossy film load only up to 30 sheets and set the top margin of the page to 30 mm or more Ink has leaked on the platen Wipe the inside of the printer as shown below with a soft clean cloth Warning Be careful not to touch the gears inside the printer 6 16 Troubleshooting White horizontal lines appear in the printed image Cause What to do The print head nozzles are clogged Clean the print head See page 5 6 The ink cartridge is low on ink Check the control panel to confirm that the 6 ink out light is flashing and replace the ink cartridge See page 5 2 The Media Type setting on the Main menu of the printer driver is incorrect Make sure the Media Type setting matches the type of paper loaded in the printer See online help To access online help see page 3 7 Vertical lines do not align Cause ON What to do The print head is misaligned Align the print head See page 5 8 The printing position is misaligned Make sure the High Speed option in your printer driver s More Settings dialog box is not selected D b O 2 E g Troubleshooting 6 17 Printing quality is not what you expect Cause What to do The paper loaded is not the paper selected in your application or the printer driver Make sure you load the correct paper in the printer an
5. s voltage rating does not match the voltage of your electrical outlet Check the printer and outlet voltage ratings If the voltages do not match unplug the printer immediately and contact your dealer Warning Do not reconnect the power cord to an electrical outlet that does not have matching voltage The printer does not work and the control panel lights are off Cause What to do The printer is turned off Turn on the printer The O power light will come on The electrical outlet is controlled by an outside switch or automatic timer Use a different outlet The electrical outlet is out of order Plug another electrical device into the outlet to determine whether the outlet is working If it is not use a different outlet The power cord is not properly plugged into the electrical outlet Turn off the printer make sure the power cord is firmly plugged into the electrical outlet and turn the printer back on If the lights don t come on contact your dealer 6 6 Troubleshooting Operation The power light is on but nothing prints Cause What to do The interface cable is not plugged in securely Confirm that the cable is securely fastened to the printer and the computer If the cable is connected correctly perform a printer operation check as described on page 6 3 Your interface cable does not meet both the printer and computer sp
6. 1 Temasek Avenue 36 00 Millenia Tower Singapore 039192 Phone 065 33 77 911 Fax 065 33 41 185 EPSON TAIWAN TECHNOLOGY amp TRADING LTD 10F No 287 Nanking E Road Sec 3 Taipei Taiwan R O C Phone 02 717 7360 Fax 02 712 9164 EPSON IBERICA S A Av de Roma 18 26 08290 Cerdanyola del Valles Barcelona Spain Phone 582 15 00 Fax 582 15 55 EPSON PORTUGAL S A R do Progresso 471 1 Perafita 4460 Matosinhos Portugal Phone 02 996 14 02 Fax 02 996 14 11 1996 October EPSON EPSON Stylus COLOR 300 User s Guide nes un Japan 97 CALA 2 NOTICE NOTE To prevent damage during shipping several pieces of blue protective material are packed with your printer You must remove these before you assemble your printer HINWEIS Zur Vermeidung von Transportschaden ist der Drucker durch sch tzende Verpackungsteile blaufarbig gesichert Diese Teile m ssen vor dem Zusammenbau des Druckers entfernt werden ATTENTION Afin d eviter tout dommage durant le transport des materiaux de protection bleus ont t emball s avec votre imprimante Vous devez les retirer avant d installer votre imprimante NOTA Para evitar da os durante el transporte su impresora viene protegida por varias piezas azules de material protector Debe retirar estas piezas antes de montar su impresora NOTA L imballaggio della vostra stampante contiene molti elementi protettivi di colore b
7. C 4 to 140 F 1 month at 40 C 104 F 120 hours at 60 C 140 F Humidity Operation 20 to 80 RH Storage 5 to 85 RH Stored in shipping container Without condensation Safety Approvals Safety standards U S model UL 1950 with D3 CSA C22 2 No 950 with D3 European model EN60950 TUV and NEMKO EMI U S model FCC part 15 subpart B class B CSA C108 8 class B European model EN 55022 CISPR Pub 22 class B EN 50082 1 EN 61000 3 2 EN 61000 3 3 Australian model AS NZS 3548 class B Printer Specifications A 7 A 8 Printer Specifications Glossary The following definitions apply specifically to printers application A software program that helps you carry out a particular task such as word processing or financial planning banding The horizontal lines that sometimes appear when printing graphics This occurs when the print head is misaligned bidirectional printing Printing in which the print heads print in both directions This increases the speed of printing bit A binary digit 0 or 1 which is the smallest unit of information used by a printer or computer brightness The lightness or darkness of an image buffer The portion of the printer s memory used to store data before printing it byte A unit of information consisting of eight bits characters per inch cpi A measure of the size of text characters sometimes referred to as pitch CMYK Cyan blue green magenta y
8. 5 Loading Envelopes When printing on envelopes please note the following a a You can load up to 10 envelopes into the sheet feeder Set the paper thickness lever to thick paper and the adjust lever to position Load envelopes top edge first with the flap side down as shown below Do not use envelopes that are curled or folded Also avoid using envelopes that are too thin they may curl during printing Select Plain Paperas the Media Type setting in the printer driver For more details on making printer driver settings see online help 4 6 Printing on Special Paper Chapter 5 Maintenance and Transportation Replacing the Ink Cartridge 424 mess ea de ES RS RS 5 2 Cleaning the Print Head Ea Bete eee eae ge Ges 5 6 Aligning the Print Head 2 tan eo ae A s 5 8 Cleaning the Printer ie ES a a i 5 9 Transporting the Printer air aa ee 5 10 Maintenance and Transportation 5 1 Replacing the Ink Cartridge Your printer s e ink out light tells you when it s time to replace the ink cartridge A flashing e ink out light indicates that the cartridge is low on ink When the ink cartridge is empty the printer stops automatically and the sw ink out light is lit continuously Note Q If you need to replace the ink cartridge with a new one before the ea ink out light flashes see Fixing Ink Cartridge Problems on page 6 22 Q EPSON recommends the use of genuine EPSON ink c
9. 5 6 The ICM setting in your driver is not appropriate for your document Select Automatic on the printer driver s Main menu Your printer and monitor are not properly calibrated for color matching See the user s guides of your image editing software and your monitor for information on calibrating your system for color matching Since monitors and printers produce colors differently printed colors will not always match on screen colors perfectly On See online help or the EPSON Answers CD ROM for color printing information Colors are not very vibrant Cause What to do The image was printed on the wrong side of ink jet paper D _ O 2 E g Make sure that you are printing on the coated side of the paper If necessary flip over the paper and try printing again If printing does not improve clean the print head The Media Type setting does not match the loaded paper Make sure the Media Type setting matches the type of paper loaded in the printer or load media that matches the Media Type setting See online help Troubleshooting 6 19 Color dots are missing in printed characters or graphics The printed color image has gaps or faint areas Cause What to do The color print head nozzles Clean the print head See page 5 6 are clogged Black dots are missing in printed characters or graphics The printed black image ha
10. 5 6 clogged The paper quality has been Use new paper reduced due to age The printer driver settings Select Automatic on the printer may not be correct driver s Main menu and make sure the Media Type setting is appropriate for the type of paper loaded in the printer See online help To access online help see page 3 7 The printed image is blurred Cause What to do Your paper is moist or damp Do not store your paper in a damp or humid environment Store the paper in its original packaging The printer driver settings Select Automatic on the printer may not be correct driver s Main menu and make sure the Media Type setting is appropriate for the type of paper loaded in the printer See online help To access online help see page 3 7 Troubleshooting 6 15 ON D gt O 2 S g Printed image is smeared Cause What to do The paper thickness lever or the adjust lever position may not be set correctly Make sure the paper thickness lever and adjust lever positions are set correctly See page 4 2 Special paper was loaded without the support sheet or a regular sheet of paper under it Load the support sheet or a piece of plain paper under the special paper Multiple sheets of EPSON Photo Quality Glossy Film are loaded Load glossy film one sheet at a time with the loading support sheet or a piece of plain paper under the glossy film
11. Earth Blue Neutral Brown Live 4 Safety Information If you have to fit a plug As the colours of the mains lead of this appliance may not match coloured markings used to identify the terminals in a plug please proceed as follows The green and yellow wire must be connected to the terminal in the plug which is marked with the letter E or the Earth symbol The blue wire must be connected to the terminal in the plug marked with the letter N The brown wire must be connected to the terminal in the plug marked with the letter L If damage occurs to the plug replace the cord set or consult a qualified electrician Replace fuses only with a fuse of the correct size and rating Warnings Cautions and Notes Warnings must be followed carefully to avoid bodily injury J Cautions must be observed to avoid damage to your equipment Notes contain important information and useful tips on the operation of your printer Safety Information 5 6 Safety Information Chapter Getting to Know Your Printer Printer Parts and Control Panel Functions 1 2 System Requirements 1 4 Options and Consumable Products 1 5 Getting to Know Your Printer 1 1 Printer Parts and Control Panel Functions paper thickness lever paper support edge guides power switch control panel left edge guide lock lever printer cover sheet feeder paper
12. an EPSON Stylus COLOR 300 follow the instructions on the cleaning sheet for Type O printers If you have an EPSON Stylus COLOR 1520 or an EPSON Stylus COLOR 3000 follow the instructions on the cleaning sheet for Type printers Copyright 1997 by SEIKO EPSON CORPORATION 4007716 agano Japan 4 Printed in Japan 97 05 1 1 CAE
13. can type a unique name for the printer in the Printer name box We recommend that you keep the model name as shown Select Yes No is the default setting to use this printer as the default printer for Windows 95 applications 2 16 Setting Up the Printer 9 Click the Finish button Note Installation time varies depending on your computer system For CD ROM users EPSON Answers installation begins automatically once the printer driver and utilities are installed Follow the on screen instructions For floppy disk users Click OK when installation is completed Your printer software is now installed For detailed information on accessing the software see Chapter 3 If you use your printer on a network with Windows 95 see the next section Using your printer on a network with Windows 95 To print over a network you need to set up your printer as a remote printer Follow these steps 1 Double click the My Computericon 2 Double click the Printers folder 3 Right click the icon of your printer and click Properties Be sure to right click Setting Up the Printer 2 17 4 Click the Detailstab The following window appears EA Beret Coca Stamg kan ace Lay En an COLOR 00 Fer bn the hol part 5 Click the Add Port button then specify the network path to the printer Click OK 6 After you have made your settings on the Details menu click Sta rt point to Progra msand Epson th
14. ink charging operation Never turn off the printer while the power light is flashing Doing so can result in incomplete charging of printer ink Note Even if you do not press the v cleaning button the printer moves the print head back to its home position about 60 seconds after you replace the ink cartridge 10 Close the printer cover Maintenance and Transportation 5 5 Cleaning the Print Head If you find that the printed image is unexpectedly faint or dots in the printed image are missing you may be able to solve these problems by cleaning the print head which ensures that the nozzles are delivering ink properly You can clean the print head from your computer with the Head Cleaning utility in the printer software or from the printer itself by using the printer s control panel buttons Note Q Print head cleaning uses ink To avoid wasting ink clean the print head only if print quality declines Q Use the Nozzle Check utility to confirm that the print head needs to be cleaned This saves ink See Utility menu in online help for more information Q Do not start the Head Cleaning or Nozzle Check utility while printing is in progress otherwise your printout may be marred Q When the ew ink out light is flashing or on you cannot clean the print head Replace the ink cartridge first Using the Head Cleaning utility To use the Head Cleaning utility see Utility menu in online help Using
15. instructions For CD ROM users EPSON Answers installation begins automatically once the printer driver and utilities are installed Follow the on screen instructions For floppy disk users Click OK when the installation of the printer driver and utilities is completed The installation program automatically selects this printer as the default printer for Windows applications Your printer software is now installed For information on accessing the printer software see Chapter 3 Accessing the Printer Software 2 20 Setting Up the Printer Chapter 3 Starting to Print Loading Plain Paper qui ete Go SS See 3 2 Accessing the Printer Software sms xs age hd 3 5 From Windows applications 3 5 From Windows 95 SN RRA 3 6 From Windows 3 1 a aeaa 3 6 Getting Information Through Online Help 3 7 From Windows applications 3 7 From Windows 95 A Ai ide e 3 7 From Windows 3E creere mme ee i RS A 3 8 Starting to Print 3 1 Loading Plain Paper The following procedure describes how to load plain paper in the printer You can also print on ink jet paper transparencies index cards photo quality glossy paper film photo paper envelopes and adhesive sheets For instructions on using special media see Chapter 4 Printing on Special Paper 1 Make sure the paper thickness lever is set to the plain paper position plain paper position 3 2 Starti
16. jobs Single sheets Size A4 210 mm x 297 mm B5 182 mm x 257 mm Letter 216 mm x 279 mm Half letter 139 7 mm x 215 9 mm Legal 216 mm x 356 mm Executive 184 2 mm x 266 7 mm Paper types Plain bond paper Thickness 0 08 mm to 0 11 mm 0 003 to 0 004 inch Weight 64 g m 17 Ib to 90 g m 24 Ib Printer Specifications Envelopes Size No 10 104 mm x 240 mm DL 110 mm x 220 mm Paper types Plain bond paper air mail Thickness 0 16 mm to 0 52 mm 0 006 to 0 02 inch Weight 45 g m 12 Ib to 90 g m 24 Ib Index cards Size A6 105 mm x 148 mm Paper types Special papers distributed by EPSON Transparencies glossy film glossy paper Size A4 210 mm x 297 mm Letter 216 mm x 279 mm A6 105 mm x 148 mm Glossy film only Paper types Special papers distributed by EPSON Self adhesive sheets Size A4 210 mm x 297 mm Paper types Special papers distributed by EPSON Photo paper Size 4x 6 102 mm x 152 mm Paper types Special papers distributed by EPSON Note When printing on envelopes index cards and adhesive sheets you must set the paper thickness lever to Thick Paper position Poor quality paper may reduce print quality and cause paper jams or other problems If you encounter problems switch to a higher grade of paper Do not load curled or folded paper Ink jet paper envelopes glossy film paper and transparencies are only usable under normal conditions Temperature 15 to 25 C 59
17. production date if unopened 45 9 mm W x 56 5 mm D x 38 5 mm H The print capacity may vary depending on how often you use the print head cleaning function and how often you use the printer It thawsand isusable after approximately 3 hours at 25 C 77 F Caution a EPSON recommends the use of original EPSON ink cartridges only Other products not manufactured by EPSON may cause damage to your printer not covered by EPSON s warranties Do not use an ink cartridge if the date on the package has expired Printer Specifications A 5 Mechanical Paper feed method Friction Paper path Sheet feeder rear entry Sheet feeder capacity About 100 sheets at 64 g m 17 Ib paper Dimensions Storage Width 396 7 mm 15 6 inches Depth 205 6 mm 8 1 inches Height 162 0 mm 6 4 inches Printing Width 396 7 mm 15 6 inches Depth 321 mm 20 8 inches Height 267 3 mm 10 5 inches Weight 3 9 kg 8 6 pounds without the ink cartridge Electrical 120V Model 220 240V Model Input voltage range 103 5 to 132V 198 to 264V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 0 5 A 0 3A Powerconsumption Approx 15W ISO 10561 Letter Pa ttem Note Check the label on the back of the printer for the voltage of your printer A 6 Printer Specifications Environmental Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 60
18. s label Connect all equipment to properly grounded power outlets Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Do not use a damaged or frayed power cord If you use an extension cord with the printer make sure the total ampere rating of all devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Unplug the printer before cleaning Clean with a damp cloth only Do not spill liquid on the printer Except as specifically explained in this guide do not attempt to service the printer yourself Safety Information 1 Q Unplug the printer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damaged if liquid has entered the printer if the printer has been dropped or the cabinet damaged if the printer does not operate normally or exhibits a distinct change in performance Adjust only those controls that are covered by the operating instructions If you plan to use the printer in Germany observe the following To provide adequate short circuit protection and over current protection for this printer the building installation must be protected by a 16 Amp circuit breaker Bei Anschluf des Druckers an die Stromversorgung mu sichergestellt we
19. software from Program Manager 1 Open the Main program group and double click the Control Panel icon Double click the Printers icon Choose your printer from the Installed Printers list Choose Setup You see the Main menu of the printer software window The Main and Paper menus contain the printer driver settings The Utility menu contains the printer utilities Click the tabs at the top of the menus to open them For information on the printer driver settings see online help 3 6 Starting to Print Getting Information Through Online Help Your printer software has an extensive online help feature that includes detailed information and instructions about printer driver settings and the printer utilities Online help will answer most of your questions about the printer driver settings and the utilities From Windows applications To access online help from your application open the File menu and choose Print or Print Setup Then click Printer Setup Options or Properties you may need to click a combination of these buttons depending on the software you are using Click the Help button at the bottom of the Main Paper and Utility menus for help related to the items on that menu If you are running Windows 95 you can get specific help related to any item on a menu by right clicking the item then clicking the What s This prompt From Windows 95 To access online help directly from Start click the Start but
20. the Utility tab at the top of the printer software window 3 Click the Print Head Alignment button 4 Follow the messages on your screen to align the print head 5 8 Maintenance and Transportation Cleaning the Printer To keep your printer operating at its best you should clean it thoroughly several times a year 1 Make sure the printer is turned off Then unplug the power cord 2 Remove any paper from the sheet feeder 3 Use a soft brush to carefully brush away all dust and dirt 4 If the outer case or the inside of the sheet feeder is dirty clean it with a soft clean cloth dampened with mild detergent Keep the printer cover closed to prevent water from getting inside 5 Ifthe inside of the printer accidentally gets soiled with ink wipe it off with a damp cloth W Warning Be careful not to touch the gears inside the printer Caution Q Never use alcohol or thinners to clean the printer these chemicals can damage the components as well as the case Q Be careful not to get water on the printer mechanism or electronic components Do not use a hard or abrasive brush Do not spray the inside of the printer with lubricants unsuitable oils can damage the mechanism Contact your dealer or a qualified service person if lubrication is needed Maintenance and Transportation 5 9 Transporting the Printer To transport your printer carefully repack it using the original box and packing materi
21. the wire clips together until they lock in place on both sides If your cable has a ground wire connect it to the ground connector below the interface connector 3 Plug the other end of the cable into the computer s parallel interface If there is a ground wire at the computer end of the cable connect it to the ground connector at the back of the computer See the next section for instructions on installing the printer software You must install the printer software before using your printer Setting Up the Printer 2 11 Installing the Printer Software After connecting the printer to your computer install the printer software It is included in the Printer Software for EPSON Stylus COLOR 300 CD ROM shipped with your printer Your printer software includes E Printer driver The printer driver is software that runs or drives your printer With it you can make settings such as print quality media type and paper size Utilities The Status Monitor utility helps you check the current status of your printer The Nozzle Check Head Cleaning and Print Head Alignment utilities help you keep your printer in top operating condition Online help Online help gives you instant on screen access to detailed information and instructions on how to use your printer EPSON Answers EPSON Answers provides you with additional information on using your printer and printing with colors See the booklet packed with t
22. to 77 F Humidity 40 to 60 RH Printer Specifications A 3 Printable area Single sheets index cards adhesive sheets transparencies y A Oo BL J B R A E Envelopes NTE EAE Bt BR RS SN ER E A The minimum top margin is 3 0 mm 0 12 inch When loa ding multiple sheets of EPSON Photo Quality Glossy Film the minimum top margin is 30 mm 1 2 inches B The minimum left margin is 3 0 mm 0 12 inch The minimum right margin for single sheet paperis 3 0 mm 0 12 inch except for letter and legal size paper The minimum right margin for letterand legal size paperis 10 0 mm 0 35 inch The minimum right margin for envelopes is as follows 13 8 mm 0 54 inc h for DL envelopes 33 8 mm 1 32 inches for No 10 envelopes C The minimum bottom margin is 14 0 mm 0 54 inch Note Always load paper into the sheet feeder short edge first Load envelopes top edge first with the flap side down A 4 Printer Specifications Ink Cartridge S020138 Colors Print capacity Cartridge life Cyan Magenta Yellow and Black 220 pages A4 360 dpi 5 duty each color 450 pages A4 Text monochrome printing only 6 months if opened at 25 C 77 F Temperature Storage 30 to 40 C 22 to 104 F Dimensions 1 month at 40 C 104 F Transit 30 to 60 C 22 to 140 F 1 month at 40 C 104 F 120 hours at 60 C 140 F Freezing 6 C 21 2 F 2 years from
23. versions If you have a modem phone 02 9417 5090 Internet URL http www epson com au Access the EPSON Australia World Wide Web pages Worth taking your modem here for the occasional surf You can get the same information as offered on the EPSON FAXBACK and the EPSON Bulletin Board plus more On Your Dealer Don t forget that your dealer can often help identify and resolve problems The dealer should always be the first call for advice on problems They can often solve problems quickly and easily as well as give you advice on the next step to take D _ O 2 3 g EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in diagnosing hardware and software problems They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located Many types of queries are answered here Troubleshooting 6 27 Access to the Helpdesk is at no charge to purchasers of new products for the first 12 months of that product s life After that period a different phone number is used and charges are debited to your telephone account The current charge rates are specified when you ring the chargeable support number You are asked to signify your acceptance before any charges are incurred The Helpdesk numbers are first 12 months 02 9903 9040 after 12 months 1 902 263 192 fax number 02 9903 918
24. 9 We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes the user s guide for your EPSON product type of computer operating system application programs and any other information you feel is required For Singapore users Contact the telephone and fax numbers below Phone 065 337 7911 Fax 065 334 1185 For Hong Kong users To obtain technical support as well as other after sales services users are welcome to contact EPSON Hong Kong Limited 6 28 Troubleshooting Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Q Product information Q Answers to Frequently Asked Questions FAQs Q Latest versions of EPSON printer drivers Users can access our World Wide Web home page at http www epson com hk Electronic bulletin board system An electronic bulletin board system BBS is also available to obtain printer information and the latest versions of printer drivers You can log on to the following number for the BBS service 852 2827 4244 ON Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2585 4399 Fax 852 2827 4383 D _ O 2 3 g For Philippines users To obtain technical
25. EPSON EPSON Stylus COLOR 300 User s Guide Si ai Where to Find Infomation This User s Guide Provides you with information on using your EPSON Stylus COLOR 300 and consumable products from setting up to troubleshooting Online Help Provides you with detailed information and instructions on the Windows printer software that controls your printer Online help will be automatically installed when you install the printer software See Chapter 3 for information on accessing online help EPSON Answers CD ROM only Provides you with additional information on using your printer and printing with colors EPSON Answers will be automatically installed if you install the CD ROM version of the printer software Here s what you ll find in EPSON Answers A How To displays a step by step guide for using your printer information about printer maintenance and instructions on replacing consumable products A Problem Solver helps you fix common printing problems when you encounter them Q Test Print lets you print a test page to check the results of settings you have made and provides links to other sections of EPSON Answers based on the results Q Color Guide explains the ABC s of color printing and shows you how to get impressive results from your printer EPSON Stylus coLor 300 Color Ink et Printer All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmi
26. al printout The above sample isin black and white but the actual test prints in color CMYK 6 4 Troubleshooting 5 Turn off the printer after it finishes printing one page Q If the operation check page results appear as shown in step 4 this means that the printer itself is all right and that the problem probably lies in the printer software settings application settings the interface cable or the computer itself See Problems and Solutions below for possible causes and solutions to the problem Q Ifany segment of the printed lines on the operation check page is missing there is a problem with the printer This could be a clogged ink nozzle or a misaligned print head See Cleaning the Print Head on page 5 6 or Aligning the Print Head on page 5 8 Problems and Solutions ON This section divides printer problems into five sections Power supply page 6 6 Operation page 6 7 Paper handling page 6 12 Printing quality page 6 15 D _ O 2 3 g Go to the section that most likely contains the source of the problem and look for the description that matches the problem The causes and solutions are listed from the most likely to the least likely so try them in the order that they are written until the problem is solved Troubleshooting 6 5 Power supply The lights come on briefly but then go off and stay off Cause What to do The printer
27. als as follows 1 Open the printer cover and make sure the print head is positioned at the far right of the printer If not turn on the printer and wait until the print head returns to the far right position Turn off the printer and close the printer cover Caution Ki Leave the ink cartridge installed when you transport the printer Removing the cartridge during transport can damage the printer 2 Unplug the power cord from the electrical outlet then disconnect the interface cable from the printer 3 Remove the paper from the sheet feeder and the paper path then remove the paper support 4 Attach the protective materials to the printer 5 Repack the printer and power cord in the original box 6 Keep the printer flat in the box during transport 5 10 Maintenance and Transportation Chapter 6 Troubleshooting Diagnosing the Problem py ste tote dura Oe 9 ses se 6 2 Error indicators a dida Sh 6 2 Printer operation check hee ee oR e 6 3 Problems and Solutions 2310 504 Li 6 5 Powersupply rada ae ee E 6 6 Operation Me ech ve rete o Be ae de paaa 6 7 Paper handling awe ein at PMV Ee Ree estes 6 12 Printing quality e pumas a ae Ze eh A ag E 6 15 Increasing the Print Speed eee miss amas sas 6 21 Fixing Ink Cartridge Problems 48 Soy ea eae was 6 22 Contacting Customer Support 6 24 For United Kingdom and the Republic of Ireland users 6 24 For Australian users A ea A 6 26 For Singap
28. are The interface cable does not meet both the printer and computer requirements Use a printer cable that meets the requirements shown under Interface cables on page 1 5 Your computer is not 100 IBM AT compatible Select Use Print Manager for this port in the Queue Setup window To access this window double click the EPSON Spool Manager4 icon in the EPSON folder and select Setup from the Queue menu Your computer system s memory is insufficient to handle the volume of data in your document Try reducing the image resolution of your document in your image editing software Install more memory in your computer if you can Select lower resolution or less colors for your display setting as described below 6 8 Troubleshooting For Windows 95 choose a lower resolution setting as the Color Palette setting To access the Color Palette click Start point to Settings and choose Control Panel Then double click the Display icon and click the Settings tab For detailed information on making this setting see your Windows 95 user s guide For Windows 3 1 double click the Windows Setup icon on the Main menu then click Options and choose Change System Settings Then choose a lower resolution setting for your display from the Display pop up list For detailed information on making this setting see your Windows 3 1 user s guide ON If you have a display adapter setting utili
29. artridge as follows Note Do not open the ink cartridge package until just before you install the cartridge or the ink may dry up 1 Turn on the printer The O power light and the sw ink out light come on 2 6 Setting Up the Printer 2 Hold down the s cleaning button for three seconds The power light begins flashing and the print head moves slightly left to the ink cartridge replacement position Caution FA Do not move the print head by hand Always use the eo cleaning button to move it Otherwise you may damage the printer 3 Holding both sides of the cover open the printer cover Setting Up the Printer 2 7 4 Lift up the ink cartridge clamp as far as it will go Remove the protective material from the cartridge holder 5 Open the ink cartridge package Next remove only the yellow tape seal from the top of the cartridge as shown below Caution Y Q You must remove the yellow tape seal from the cartridge Installing the cartridge with the yellow tape still attached will permanently damage it Q Do not remove the whole tape seal especially the white portion from the top of the cartridge Remove only the yellow portion Q Do not remove the tape seal from the bottom of the cartridge otherwise ink will leak S020138 2 8 Setting Up the Printer 6 Lower the ink cartridge into the holder with the label face up and the arrow mark pointing to the rear Do not push down on
30. artridges Other products not manufactured by EPSON may cause damage to your printer not covered by EPSON s warranties Caution Q Leave the old cartridge installed in the printer until you are ready to replace it with a new one Q Once you remove an ink cartridge it becomes unusable and cannot be reinstalled even if ink remains Otherwise it may damage the printer or cause the ink level sensor to malfunction To replace the ink cartridge follow these steps 1 Make sure the O power light is on and the ea ink out light is flashing or on 2 Open the printer cover 5 2 Maintenance and Transportation 3 Hold down the ey cleaning button for three seconds The power light begins flashing and the print head moves left slightly to the cartridge replacement position Caution Ki Do not move the print head by hand Always use the st cleaning button to move it Otherwise you may damage the printer Note Q Ifyou press the vo cleaning button for three seconds when the ew ink out light is off the printer starts cleaning the print head Q The print head automatically returns to the home far right position after about 60 seconds if you don t begin the installation procedure 4 Lift up the ink cartridge clamp as far as it will go When you do the cartridge will rise partly out of the ink cartridge holder EJ Y clamp Caution Ki Once you open the ink cartridge clamp the ink cartridge becomes unusabl
31. c aie a ee aes A Re AT oli Baas es Paper handling cane Ritts eG GG Ae ee n Printing pts in A ha avira ee ee oe ee eS haa PU Increasing the Print Speed 6 5 4 9 06 8a ee 8S res Fixing Ink Cartridge Problems 2 24 4558 mures Contacting Customer Support For United Kingdom and the Republic of Ireland users For Australian users ia Soo oF eS trs For Singapore users For Hong Kong users For Philippines users ir SES gere ee ne Appendix Printer Specifications LEMA REE Al Ale a Paper Jannat o ae ea ieee O fe Se te shade A Printable area 52 ara oo MATRA ME a a i ee Ink Cartridge S020138 22 rain a Mechanical san enr o rms Aa aah A e Oe ea oy Electrical ul alain fo Je M Bd ph ats aatia RIRES ES Environmental re io cerned iced AALS Bet td Sately Approvals ceso des de th ab RR ogee ge ata Glossary Index vi Safety Information Important Safety Instructions Read all of these instructions and save them for later reference Follow all warnings and instructions marked on the printer a Do not place the printer on an unstable surface or near a radiator or heat source Place the printer on a flat surface The printer will not operate properly if it is tilted or at an angle Do not block or cover the openings in the printer s cabinet Do not insert objects through the slots Use only the type of power source indicated on the printer
32. ction as shown below Q Make sure the paper thickness lever setting and the adjust lever position are appropriate for the paper See Setting the Paper Thickness and Adjust Levers on page 4 2 4 4 Printing on Special Paper A Loading capacity for special media is explained below EPSON 360 dpi Up to the arrow mark on the left Ink Jet Paper and Photo edge guide For legal size halfway Quality Ink Jet Paper up to the arrow mark EPSON Photo Quality Up to 30 index cards Always place Ink Jet Cards the provided support sheet beneath the cards when loading EPSON Photo Quality One sheet at a time Always place Glossy Paper the support sheet under the glossy paper EPSON Photo Quality One sheet at a time for best results Glossy Film If you wish to load multiple sheets of glossy film load only up to 30 sheets and set the minimum top margin of the page to 30 mm For A6 size one sheet at a time Always put a support sheet or a sheet of plain paper under the glossy film EPSON Ink Jet Up to 30 transparencies Always Transparencies put a sheet of plain paper under the stack of transparencies EPSON Photo Quality One sheet at a time Adhesive Sheets EPSON Photo Paper Up to 20 sheets Always put a support sheet under the stack of Photo Paper Envelopes Up to 10 envelopes f a support sheet is packed with the paper load it undemeath the paper but do not print on it Printing on Special Paper 4
33. d that you select the same media type in your application and or the printer driver For information on Media Type settings in the printer driver see online help Make sure you are using paper that meets the paper requirements for this printer See Paper in Appendix You are not printing on the correct side of the paper Check the paper packaging for the correct side for printing then load the printable side of the paper face up in the sheet feeder The printer driver settings are not correct Check the printer driver settings to make sure they are appropriate If these settings are correct check the settings in your application because some driver settings are overridden by application settings Also for more information on making appropriate printer driver settings see online help Colors are different than what you expect Cause What to do Black ink is selected in your printer driver Set the Ink setting to Color The paper is not loaded printable side up Make sure that the printable side of the paper is facing up 6 18 Troubleshooting The Media Type setting does not match the paper loaded Change the Media Type setting in your printer driver to match the type of media you have loaded or load media that matches the Media Type setting See online help The print head nozzles for a particular color of ink are clogged Clean the print head See page
34. e sure that your communications software is set to 8 data bits 1 stop bit no parity bit ANSI terminal mode emulation and a modem speed of up to 28 8 Kbps Downloading protocols supported include Xmodem Ymodem and Zmodem See the documentation that came with your communications software and modem for more information When you first connect to the Bulletin Board Service you will be asked for your name company name phone number and a password which you can invent yourself World Wide Web If you can connect to the Internet and have a Web Browser you can access EPSON s World Wide Web site at http www epson com Here you will find information on the latest EPSON products software drivers and answers to frequently asked questions For Australian users EPSON Australia wishes to provide you with a high level of Customer Service As well as this User s Guide we provide the following sources for obtaining information 6 26 Troubleshooting EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia There is also technical information including details of the latest software and drivers available Phone 02 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine EPSON Bulletin Board System This is where you can download the latest software and drivers Visit the BBS to check out the latest
35. e and cannot be reinstalled even if ink remains Otherwise it may damage the printer or cause the ink level sensor to malfunction Maintenance and Transportation 5 3 5 Lift the cartridge out of the printer and dispose of it properly Do not take the used cartridge apart or try to refill it Warning If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water 6 Open the ink cartridge package Next remove only the yellow tape seal from the top of the cartridge as shown below Caution Ki Q You must remove the yellow tape seal from the cartridge Installing the cartridge with the yellow tape still attached will permanently damage it Q Do not remove the whole tape seal especially the white portion from the top of the cartridge Only remove the yellow portion Q Do not remove the tape seal from the bottom of the cartridge otherwise ink will leak S020138 5 4 Maintenance and Transportation 7 Lower the ink cartridge into the holder with the label face up and the arrow mark pointing to the rear Do not push down on the ink cartridge 8 Press the ink cartridge clamp down until it locks in place 9 Press the 4 cleaning button again to return the print head to the far right position The printer charges the ink delivery system for about one minute Caution Ki The O power light continues to flash while the printer performs the
36. e printer directly or to the print server spool manager The software program that converts print data into codes that your printer understands status monitor The software program that allows you to check the amount of ink remaining before printing This is available for Windows 95 only subfractive colors Colors produced by pigments that absorb some colors of light and reflect others See also CMYK 4 Glossary EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA INC 20770 Madrona Ave P O Box 2842 Torrance CA 90509 2842 Phone 800 922 8911 Fax 310 782 5220 EPSON DEUTSCHLAND GmbH Z lpicher StraBe 6 40549 Dusseldorf Germany Phone 0211 56030 Telex 8584786 EPSON AUSTRALIA PTY LTD 70 GIBBES STREET CHATSWOOD 2067 NSW Phone 2 9903 9000 Fax 2 9903 9177 EPSON HONG KONG LTD Rooms 4706 10 47 F China Resources Bldg 26 Harbour Road Wanchai Hong Kong Phone 2585 4300 Fax 2827 7083 EPSON ITALIA S p A V le F lli Casiraghi 427 20099 Sesto S Giovanni MI Italy Phone 2 262331 Fax 2 2440750 SEIKO EPSON CORPORATION Hirooka Office 80 Harashinden Hirooka Shiojiri shi Nagano ken 399 07 Japan EPSON UK LTD Campus 100 Maylands Avenue Hemel Hempstead Herts HP2 7TJ U K Phone 44 01442 61144 Fax 44 01442 227227 EPSON FRANCE S A 68 bis rue Marjolin 92300 Levallois Perret France Phone 33 1 40 87 37 37 Telex 610657 EPSON SINGAPORE PTE LTD No
37. ecifications Use an interface cable that meets both printer and computer specifications See page 1 5 Your software is not properly set up for your printer Make sure that your printer is selected in your software If you cannot select your printer install or reinstall the printer software as described in Chapter 2 Nothing prints and several of the control panel lights are on or flashing Cause What to do Several common printer errors have occurred at once Use the table in Error indicators earlier in this chapter to determine what combination of errors may have occurred and apply the recommended solutions Troubleshooting 6 7 ON D b O 2 E g The printer sounds like it is printing but nothing prints Cause What to do The print head nozzles are clogged Clean the print head See page 5 6 If this does not work after a few trials contact your dealer The ink cartridge is older than six months or beyond the date on the packaging Try cleaning the print head If that does not solve the problem replace the ink cartridge If the V lightis off see Fixing Ink Cartridge Problems on page 6 22 The printer operation check page prints well but nothing prints from an application Cause What to do Your printer is not selected in your software Select your printer in the printer setup section of your softw
38. ellow and black These colored inks are used to create the subtractive system array of printed colors cpi See characters per inch default A value or setting that takes effect when the equipment is turned on reset or initialized dithering A halftoning method in which dots are arranged in an orderly pattern Dithering works best for printing images with solid colors such as charts and graphs See also halftoning dot matrix A method of printing in which each letter or symbol is formed by a pattern matrix of individual dots Glossary 1 dpi Dots per inch The dpi measures the resolution See also resolution driver A software program that sends instructions to a computer peripheral to tell it what to do For example your printer driver accepts print data from your word processor application and sends instructions to the printer on how to print this data economy printing Printing in which images are printed with fewer dots to save ink error diffusion This halftoning setting smoothes out edges by blending dots of varying colors font A style of type designated by a family name grayscale A scale of shades of gray from black to white Grayscale is used to represent colors when printing with black ink only halftones Patterns of black or colored dots used to reproduce an image halftoning Method of using dot patterns to represent an image Halftoning makes it possible to produce varying shades of gray
39. en click Spool Manager The Spool Manager window opens 7 Select your printer click the Queue menu then click Setup The Queue setup window opens 8 Make sure the Use Print Manager for this port option is on it is on if the box contains a check mark Then click OK Now you can use your printer on a network 2 18 Setting Up the Printer Installing the software for Windows 3 1 Follow these steps to install the software using Windows 3 1 1 Make sure Windows 3 1 is running and the Program Manager window is open 2 Insert the EPSON printer software CD shipped with your printer in the CD ROM drive If you use the floppy disk version insert it in a disk drive 3 From the File menu choose Run You see the Run dialog box In the Command Line box type D SETUP If your CD ROM drive has a drive letter other than D or you are using the floppy version substitute the appropriate letter Command Line D ASETUP O Run Minimized Note If you wish to make a floppy disk version of the essential printer software printer driver utilities and online help that comes on your CD ROM type EPSETUP instead of SETUP In the dialog box that appears click the Driver disk Creation utility button and follow the on screen instructions 4 Click OK Select your printer icon in the EPSON Printer Utility Setup dialog box Setting Up the Printer 2 19 5 Click OK to start installation and follow the on screen
40. he CD ROM for more information EPSON Answers is not included in the floppy disk version If you are using the floppy disk version of the software before you begin installation make a backup copy of the EPSON printer software disk To make a floppy disk version of the printer software on your CD ROM you can use the Driver disk creation utility included on the CD as described on next page for Windows 95 or page 2 19 for Windows 3 1 2 12 Setting Up the Printer Installing the software for Windows 95 If you are using Windows 3 1 see page 2 19 for instructions 1 Make sure Windows 95 is running and the printer is off 2 For CD ROM users Insert the printer software CD shipped with your printer in the CD ROM drive The dialog box shown below appears Click Install EPSON Select from the following Rema er Install Driver diak creation utility E Note Q If this dialog box does not appear double click the My Computer icon and then double click the CD ROM drive icon If this dialog box still does not appear double click the Setup exe icon and go to step 3 Q To make a floppy disk version of the essential printer software printer driver utilities and online help click Driver disk creation utility and follow the on screen instructions For floppy disk users Insert the printer software floppy disk in the floppy drive and double click the My Computer icon Double click the appropriate drive icon and d
41. hese materials Save all packaging and protective materials in case you need to transport the printer later 2 2 Setting Up the Printer Attaching the Paper Support Insert the paper support into the central slot at the rear of the printer as shown below Choosing a Place for the Printer Follow the guidelines listed below when selecting a location for your printer Q Place the printer on a flat stable surface The printer will not operate properly if it is tilted or at an angle Q Place the printer close enough to the computer for the interface cable to reach it easily Q Leave enough room on the table at the front of the printer for the paper to flow freely out of it Q Leave adequate room for easy operation and maintenance Q Avoid using or storing the printer in places subject to rapid changes in temperature and humidity Also keep it away from direct sunlight strong light or heat sources Setting Up the Printer 2 3 Q Avoid places subject to shocks and vibrations Q Place the printer near a wall outlet where the plug can be easily unplugged Note for French speaking users Placez l imprimante pr s d une prise de contacte o la fiche peut tre d branch e facilement Q Avoid electrical outlets controlled by wall switches or automatic timers Also avoid outlets on the same circuit as large motors or other appliances that can cause fluctuations in line voltage Q Keep the entire computer sys
42. indow to use the Status Monitor To access the Spool Settings window click the Sta rt button point to Settings and click Printers Right click the icon for your printer and choose Properties from the drop down menu Click the Details tab then click Spool Settings Select Enable bi directional support for this printer Troubleshooting 6 11 ON D O 2 3 g Paper handling Paper does not feed properly from the sheet feeder Cause What to do The paper may have been loaded too deeply into the printer Remove the paper and gently reinsert it straight up and down into the printer Too many sheets are loaded in the sheet feeder Take the paper stack out of the feeder remove some sheets and reload the stack Load paper only up to the arrow mark on the left edge guide The edge guides are not set correctly Adjust the guides against the stack of paper See Loading Paper in Chapter 3 Paper is jammed in the paper path Turn off the printer and gently pull all of the paper out of the printer If it tears and pieces remain inside the printer open the printer cover then remove any remaining pieces of paper The paper is curled or folded Use flat undamaged paper The paper is old or creased Use only new smooth sheets of paper The paper s size is not compatible with the printer Use paper that meets the paper requirements for this pr
43. inter See Paper in the Appendix The paper is too thin Make sure the paper meets the paper requirements for this printer See Paper in the Appendix 6 12 Troubleshooting The printer loads more than one sheet at a time Cause What to do The paper may have been loaded too deeply into the printer Remove the paper and gently reinsert it straight up and down into the printer Too many sheets are loaded in the sheet feeder Take the paper stack out of the feeder remove some sheets and reload the stack Load paper only up to the arrow mark on the left edge guide The edge guides are not set correctly Adjust the guides against the stack of paper See Loading Paper in Chapter 3 The paper thickness lever or the adjust lever position may not be set correctly Make sure the paper thickness lever and adjust lever positions are set correctly See page 4 2 The paper is too thin Make sure the paper meets the paper requirements for this printer See Paper in the Appendix Ejected paper is wrinkled Cause What to do The paper is too thin or damp Do not store your paper in a damp or humid environment Store paper in its original packaging Troubleshooting 6 13 ON D gt O 2 E g Paper does not fully eject Cause What to do The paper is too long Press thel load eject b
44. irements Options and Consumable Products Interface cables EPSON supplies several types of interface cables You can use any interface cable that meets the specifications listed below See your computer manual for any additional requirements Parallel Interface Cable shielded C83602 from D SUB 25 pin computer to 36 pin Amphenol 57 Series printer Note The asterisk is a substitute for the last digit of the product number which varies by country Ink cartridge Color ink cartridge S020138 Getting to Know Your Printer 1 5 EPSON special media Paper specifically designed for ink jet printers will meet most high quality printing needs EPSON 360 dpi Ink Jet Paper A4 S041025 S041059 EPSON 360 dpi Ink Jet Paper Letter S041060 EPSON Photo Quality Ink Jet Paper A4 S041026 S041061 EPSON Photo Quality Ink Jet Paper Letter S041062 EPSON Photo Quality Ink Jet Paper Legal S041067 EPSON Photo Quality Ink Jet Card A6 S041054 EPSON Photo Quality Glossy Film A4 S041071 EPSON Photo Quality Glossy Film Letter S041072 EPSON Photo Quality Glossy Film A6 S041107 EPSON Photo Quality Glossy Paper A4 S041126 EPSON Photo Quality Glossy Paper Letter S041124 EPSON Ink Jet Transparencies A4 S041063 EPSON Ink Jet Transparencies Letter S041064 EPSON Photo Quality Self Adhesive Sheet A4 5041106 EPSON Photo Paper 4 x 6 in S041134 Note Q The availability of special media varies by country
45. lu per prevenire danni durante il trasporto Non dimenticate di toglierli prima di iniziare a utilizzare la stampante NOTA Para evitar danos durante o transporte esta impressora possui materiais de protecc o de cor azul Retire OS antes de instalar a impressora Copyright 1997 by SEIKO EPSON CORPORATION 4007226 Nagano Japan 1 00 Printed in Japan 97 04 15 2 so Ink Charging Requires Up to 4 Minutes NEVER turn off the printer while the power light is flashing you will use up more ink than necessary ALWAYS see and follow your printer user s guide Die Aktivierung des Tintenzuleitungssystems dauert ca 4 Minuten Schalten Sie den Drucker NIEM ALS aus solange die Anzage Betrieosberet bzw O blinkt ansonsten verbrauchen Sie unn tig Tinte Lesen und befolgen Siedazu UNBEDINGT das Benutzerhandbuch Le processus de chargement de l encre dure environ 4 minutes Ne mettez jamais l imprimante hors tension tant que le voyant M arche A rr t clignote sinon vows utitiserez plus d encre que n cessaire Veuillez toujours consulter et suivre les consignes de chargement d encre du manuel d utilisation de votre imprimante Copyright 1997 by SEIKO EPSON CORPORATION Nagano 4007621 Japan For EPSON Special Media Users If a cleaning sheet is packed with your special media feed it through the printer every time you finish printing a package of paper or you may experience paper loading problems If you have
46. mes unusable and cannot be reinstalled even if ink remains Otherwise it may damage the printer or cause the ink level sensor to malfunction 1 Make sure the printer is on then open the printer cover 6 22 Troubleshooting 2 Hold down the load eject button for three seconds the print head moves to the replace position The O power light begins flashing 3 Lift the ink cartridge clamp Dispose of the ink cartridge properly 4 Remove the yellow tape seal from the new cartridge and lower the cartridge into the cartridge holder 5 Press the ink cartridge clamp down until it locks in place Caution ae Once you install the cartridge do not open the clamp again until you replace the ink cartridge Otherwise the cartridge may become unusable 6 Press the load eject button again The printer moves the print head back to its home position and charges ink in the system ON Caution Li The power light continues to flash while the printer performs the ink charging operation Never turn off the printer while the O power light is flashing Doing so can result in incomplete charging of ink Note Even if you do not press the M load eject button the printer moves the print head back to its home position about 60 seconds after you replace the cartridge D b O 2 S g Troubleshooting 6 23 Contacting Customer Support If your printer is not operating properly and you cannot solve
47. ng to Print 2 Push down the left edge guide lock lever and slide the left edge guide to the left as far as it will go 3 Load a stack of paper with the printable surface up and the right edge of the paper resting against the right side of the sheet feeder Note The sheet feeder can hold up to 100 sheets of 17 Ib or 64 g m plain paper Do not load paper above the arrow mark which is located on the inside surface of the edge guide Starting to Print 3 3 4 Slide the left edge guide against the left edge of the paper then push up the lock lever to secure the left edge guide Remove the paper 5 Fan the stack of paper then tap it on a flat surface to even the edges 6 While holding the printable side of the paper toward you insert it gently straight up and down into the printer Then rest the paper against the paper support This step ensures that the paper is properly loaded in the paper path 3 4 Starting to Print Accessing the Printer Software The way you should access the printer driver settings depends on how you want the settings to take effect Be aware that settings you make in your application override settings made directly in the driver so in most cases you should access the driver from your application to make sure that the printer driver settings are appropriate for your document Q Ifyou want the settings to apply only to the document s you will print in a particular Windows ap
48. ore users 6 28 For Hong Kong users 6 28 For Philippines users tar ee eS Bt ae 6 29 Troubleshooting 6 1 ON ie Q 2 n 3 Diagnosing the Problem If you find something wrong with your printer you may be able to solve the problem by Q Checking the Error indicators see below A Performing a Printer operation check see the next page Q Applying the recommended solutions on the Problems and Solutions see page 6 5 Error indicators If your printer stops working and the lights on the control panel are on or flashing use the following table to diagnose and fix the problem O ew UU Problem and Solution O Paper Out No paperisloaded in the printer Load paperin the sheet feeder then pressthe Y loa d eject button to tum this light off The printer resumes printing The paperisnot loaded correctly Remove and reload the paper See Loading Paper in Chapter 3 Paperjam Paperhasjammed in the printer Take all the paperout of the feeder and reload the paper If the light continues to flash tum off the printer and gently pull all the paperout of the printer If ittearsand pieces remain inside the printer open the printer coverand remove the piecesof paper O Ink Out The ink cartridge isnot Install orreplace the ink cartridge S020138 See page 5 2
49. ouble click the Setup exe icon Setting Up the Printer 2 13 3 Select your printer icon in the EPSON Printer Utility Setup dialog box Click OK to start the installation and follow the on screen instructions Note Installation time varies depending on your computer system For CD ROM users EPSON Answers installation begins automatically once the printer driver and utilities are installed Follow the on screen instructions For floppy disk users Click OK when the installation of the printer driver and utilities is completed Your printer software is now installed For detailed information on accessing the software see Chapter 3 If you use your printer on a network with Windows 95 see page 2 17 2 14 Setting Up the Printer Installing the software using Windows 95 plug and play function Follow these steps to install the printer software using Windows 95 plug and play capabilities Note To install the printer software using Windows 95 plug and play capabilities your computer s parallel port must be an IEEE 1284 compatible bidirectional parallel port See your computer documentation for more information 1 Make sure the printer is connected to the computer s parallel port 2 Turn off your printer and computer if necessary 3 Turn on the printer first then turn on the computer Your computer begins loading Windows 95 4 If you defined a password enter it at the prompt You see the New Ha
50. out ink out light light cleaning button load eject button power light adjust lever ink cartridge clamp 1 2 Getting to Know Your Printer Buttons Button Function M Loadsorejects paperif pressed and released within 2 seconds Load Bect Resumes printing if pressed aftera paperout enor ayy Movesthe print head to the ink cartridge Cleaning replacement position if pressed for 3 seconds while the 64 ink out light is flashing oron Retums the print head to itshome postion after ink cartridge replacement Perfoms print head cleaning if pressed for 3 seconds when the 4 ink out light is off Lights The lights turn on or flash to indicate the printer status O Jew 0 Printer Status O Printeris on Receiving data replacing an ink cartridge charging ink orcleaning the print head Paperout Load paperin the sheet feeder then pressthe load eject button to resume printing Paperjam Take all the paper out of the feeder and reload the paper If the light continues to flash tum off the printerand gently pull all the paper out of the printer Ink low The ink cartridge isnearly empty Obtain an ink cartridge S020138 O Ink out The ink cartridge is not installed oris empty Install or replace the ink cartridge S020138 O on flashing imelevant Getting to Know Your Printer 1 3 System Requirements To use your
51. plication see From Windows applications below Q Ifyou want the settings to apply to your Windows applications see the next page From Windows applications How you should access the printer software varies depending on the application application version and Windows version you are using Read the following to get a general idea of how to access the software From the File menu choose Print or Print Setup In the dialog box that appears click Printer Setup Properties or Options You may need to click a combination of these buttons The Main and Paper menus contain the printer driver settings The Utility menu contains the printer utilities Click the tabs at the top of the menus to open them For information on the printer driver settings see online help Starting to Print 3 5 From Windows 95 Follow these steps to access the printer software from My Computer If you are using Windows 3 1 see the next section 1 2 Double click the My Computericon Double click the Printers folder Right click the icon of your printer and click Properties The Properties window appears Click the menu tabs at the top of the Properties window to open the printer software menus The Main and Paper menus contain the printer driver settings The Utility menu contains the printer utilities For information on the printer driver settings see online help From Windows 3 1 Follow these steps to access the printer
52. printer with a PC you need Microsoft Windows 3 1 Windows for Workgroups or Windows 95 and a shielded twisted pair parallel cable The following tables show the system requirements for using just the essential software printer driver and utilities and also for using EPSON Answers the multi media guide to your printer and color printing Essential printer software To install and use the printer software printer driver and utilities included on the CD ROM or floppy disk packed with your printer the following is required Minimum system Recommended system 80386 25 MHz processor Pentium or higher processor 16MB RAM 32MB RAM ormore 20MB hard disk space 50MB or more free hard disk space VGA monitor VGA orbetter monitor EPSON Answers To use the EPSON Answers online guide included with your printer software your system should also meet the following requirements a IBM compatible PC with a 486 586 or Pentium processor Q 8MB of RAM 16MB recommended Q 20MB of free disk space for full program installation 40MB or more recommended 1 4 Getting to Know Your Printer Q VGA Super VGA or better display adaptor and color monitor A 640 x 480 screen resolution 800 x 600 recommended Q Double speed CD ROM drive Quad speed or faster recommended To run EPSON Answers see your CD ROM booklet Your computer dealer can help you update your system if it does not meet these requ
53. r Printing on Special Paper Setting the adjust lever When you print on thick paper such as envelopes or if ink smears on your documents set the adjust lever to the position To change the setting open the printer cover and position the lever as shown below Lever Position Paper Type 0 Standard paper coated paper index cards transparencies glossy paper film Envelopes Note If the ink on your printout smears set the adjust lever to the position Printing on Special Paper 4 3 Loading Special Paper and Other Media You can use most plain bond paper to achieve good results However coated papers and glossy paper film give you better results because they reduce the amount of ink that is absorbed EPSON provides special media that are formulated for the ink used in EPSON ink jet printers EPSON recommends you to use media distributed by EPSON to ensure high quality results For a list of EPSON special media see page 1 6 or Printing Supplies in online help When loading special paper distributed by EPSON read the instruction sheet packed with your special media first and keep the following in mind Q Make sure the printable surface of the paper is face up when loading media into the sheet feeder See the instruction sheet packed with the media to determine which side is the printable surface Some media features cut corners to help identify the correct loading dire
54. rden daf die Geb udeinstallation mit einem 16 A Uberstromschalter abgesichert ist A few precautions Even if you are familiar with other types of printers be sure to read through the following list of precautions before operating your ink jet printer a a Do not put your hand inside the printer or touch the ink cartridge during printing Do not move the print head by hand otherwise you may damage the printer Under normal circumstances ink will not come out of ink cartridges If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Keep ink cartridges out of the reach of children 2 Safety Information Do not dismantle ink cartridges or try to refill them This could result in damage to the print head Once you install an ink cartridge do not open the ink cartridge clamp or remove the cartridge except to replace it with a new one The cartridge may become unusable otherwise Install the ink cartridge immediately after you remove it from its package Leaving the cartridge unpacked for a long time before use may result in reduced print quality Do not use an ink cartridge beyond the date printed on the cartridge carton For best results use up the ink cartridges within six months of installing them Do not shake an ink cartridge this can cause leakage Always turn the printer off using the power switch The power light flashes until
55. rdware Found screen Note If you do not see the New Hardware Found screen please follow the procedure under Installing the software for Windows 95 on page 2 13 instead New Hardware Found Lx Make sure your printer name is displayed A EPSON Stylus COLOR 300 w Select which driver you want to install for your new hardware Do not install a driver Windows will not prompt you again Select from a list of alternate drivers OK Cancel Setting Up the Printer 2 15 5 Click the Driver from disk provided by hardware manufacturer button Do not select any of the other buttons 6 Click OK You see the Install From Disk screen 7 For CD ROM users There are two versions of the printer software English only and the multiple language version If your CD does not have Multiple language version written on it insert the CD in the CD ROM drive type D Windows click OK and go to step 8 If your CD has Multiple language version written on it insert the CD in the CD ROM drive type DA and then type your preferred language English Francais German Italian Portugal or Spanish followed by Windows Click OK For floppy disk users Insert the printer software floppy disk in a disk drive If the drive you are installing from is displayed on the screen click OK Otherwise change the drive letter in the Copy manufacturer s files from box and click OK 8 At the next screen you
56. rinter Software EE A Installing the software for Windows 95 Installing the software for Windows 3 1 oR RNR iii Chapter 3 Starting to Print Loading Plain Paper sy ue Ena 3 2 Accessing the Printer Software 2 244 iio daa 3 5 From Windows applications 3 5 From Windows 9 3 6 From Windows 3 1 3 6 Getting Information Through Online Help 3 7 From Windows applications 3 7 From Windows 9 3 7 From Windows 3 1 3 8 Chapter 4 Printing on Special Paper Setting the Paper Thickness and Adjust Levers 4 2 Setting the paper thickness lever 4 2 Setting the adjust lever eS POUR EEE ee es 4 3 Loading Special Paper and Other Media 4 4 Loading Envelopes daa A gah 4 6 Chapter5 Maintenance and Transportation Replacing the Ink Cartridge 5 2 Cleaning the Print d cgi IA tad ne de a 5 6 Aligning the Print Head Venir ia RRR Rae ae aS 5 8 Cleaning the Printet Susan 4 IIA a teen Me 5 9 Transporting the Printer o e eG ths hel 5 10 iv Chapter 6 Troubleshooting Diagnosing the Problem Le postent ins Nadine Error indicators ia Ne Bah Meee Ge Peak SR sl do Printer operation check itn cas rre Problems and Solutions ra td Powersupply soi hash eck etnies ta ek SS a g Op ration mimi
57. s gaps or faint areas Cause What to do The black print head nozzles Clean the print head See page 5 6 are clogged Photographic images look grainy or rough Cause What to do The printing position is Align the print head See page 5 8 misaligned The resolution of the original Increase the image resolution in your image data or the resolution image editing software Keep in mind setting for the image in your that higher resolution images take image editing software may longer to print be too low Even after using the Head Cleaning utility the output quality does not improve Cause What to do You attempted to clean the Check the 64 ink out light print head while the ink If the light is on or flashing the Head cartridge was low or out of Cleaning utility does not work ink Replace the ink cartridge See page 5 2 6 20 Troubleshooting Increasing the Print Speed Just as printing at a high resolution requires more processing time printing in color takes longer than printing in black because the volume of data in a color document is much greater For this reason it is important to be selective in your use of color if you also require a faster print speed The following table shows the factors that inversely affect print speed and print quality increasing one will decrease the other Priority Print speed Print quality Printer driver set
58. sing the Print Speed later in this chapter Note High resolution printing and color printing significantly increase the amount of data to be processed These two factors have the greatest effect on print speed The print head moved to the ink cartridge replacement position unexpectedly Cause What to do The et cleaning button was pressed while the w ink out light was flashing or on The ink cartridge is low or out of ink Replace the ink cartridge as described on page 5 2 6 10 Troubleshooting The New Hardware Found screen appears even though the printer software has already been installed Cause What to do This error may occur in the Windows 95 operating system In the New Hardware Found screen click Do not installa driver Windows will not prompt you again then click OK The Status Monitor window does not appear Windows 95 only Cause What to do The Use Print Manager for this port option is checked in the Queue Setup window Make sure Use Print Manager for this portis not checked Click the Start button point to Programs point to Epson and click Spool Manager4 Then click Setup on the Queue menu in the EPSON Spool Manager window The Enable bi directional support for this printer option is not selected in the Spool Settings window You must select Enable bi directional support for this printer in the Spool Settings w
59. stomer Support Our Customer Support team can provide the following services Q Technical information on installing configuring and operating your EPSON products ON Q Arranging for faulty EPSON products to be repaired within the warranty period For information on contacting our Customer Support team please see the Service and Support Information booklet that came with your EPSON product If this booklet is not available details can be found on Faxon Epson faxback service EPtec Bulletin Board Service or on EPSON s World Wide Web site See below for details D _ O 2 3 g Faxon Epson Contact Faxon Epson faxback service for Q Literature and specifications on the latest EPSON products Q Support information including troubleshooting tips switch settings and driver information Troubleshooting 6 25 To use Faxon Epson call 01442 227332 using a touch tone phone You will be asked to follow a simple routine to register your document request and once you have entered your telephone and fax numbers Faxon Epson will fax a copy of the document catalogue to your fax machine When you have found the documents that you need in the catalogue call Faxon Epson again and enter the document ID numbers The documents will be faxed to you automatically EPtec Bulletin Board Service Call the Epson Bulletin Board Service on 01442 227479 for the latest drivers and utilities No membership is required Mak
60. support as well as other after sales services users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below Phone 632 813 6552 Fax 632 813 6545 BBS 632 814 0595 Troubleshooting 6 29 6 30 Troubleshooting Appendix Printer Specifications PE os ea ae TETE meme E EEE A 2 Papet A ER RE a A A 2 Printable atea 4475 2444404888 aa aa A 4 Ink Cartridge SOS iii tek em ene oe be ess A 5 Mechanical umi a GA etm ee ee a tete A 6 Electrical 5 885888 4 ANR PEERAGE eed A 6 Environmental iii cia ed A 7 Safety ADDIOVARSS cue RARAS A 7 Printer Specifications A 1 Printing Printing method On demand ink jet Nozzle configuration Monochrome black 31 nozzles Color cyan magenta yellow 33 nozzles 11 each color x 3 Resolution Maximum 360 dpi raster on a 720 dpi x 720 dpi matrix Dots are printed in an alternating pattern in which horizontal and vertical dots are non contiguous Contiguous printing of dots is available only on the diagonal plane which yields an effective resolution greater than 360dpi Print direction Bidirectional with logic seeking Input buffer 25KB Paper Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time EPSON can not attest to the quality of any non EPSON brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large
61. tem away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Q Use a grounded power outlet do not use an adapter plug Using a printer stand When using a printer stand note the following Q Use a stand that can support at least 10 0 kg 22 1 Ib Q Never use a stand that tilts the printer The printer should always be kept level 2 4 Setting Up the Printer Plugging in the Printer 1 Make sure that the printer is turned off 2 Check the label on the back of the printer to make sure the voltage required by the printer matches that of the electrical outlet you will be plugging it into Also make sure that you have the correct power cable for your power source Caution Ki It is not possible to change the printer s voltage If the rated voltage and your outlet voltage do not match contact your dealer for assistance Do not plug in the power cord 3 Ifthe power cord is not attached to the printer connect it to the AC inlet on the back of the printer 4 Plug the power cord into a properly grounded electrical outlet Setting Up the Printer 2 5 Installing the Ink Cartridge W Warning The ink cartridge is a self contained unit Under ordinary use ink will not leak from a cartridge If ink does get on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water Install the ink c
62. the control panel buttons 1 Make sure that the power light is on and the sw ink out light is off 5 6 Maintenance and Transportation Note Ifthe sw ink out light is flashing or on you cannot clean the head and this operation will start the ink cartridge replacement procedure If you do not want to replace an ink cartridge at this moment press the v s cleaning button to return the print head to its home position 2 Hold down the e cleaning button for three seconds The printer starts cleaning the print head and the O power light begins flashing Caution This operation takes about one minute to complete Never turn off the printer while the power light is flashing 3 When the power light stops flashing print a few lines from a document to confirm that the head is clean and to reset the cleaning cycle If the print quality does not improve repeat step 2 and then print a few lines to check the output Maintenance and Transportation 5 7 Aligning the Print Head If you notice a misalignment of vertical lines you may be able to solve this problem from your computer using the Print Head Alignment utility 1 Make sure paper is loaded in the sheet feeder Caution Ki Use paper at least 210 mm 8 27 inches wide for example A4 size paper loaded short edge first Otherwise the print head will spray ink directly onto the platen 2 Access the printer software as described in Chapter 3 then click
63. the ink cartridge Caution Y Once you install the ink cartridge do not open the clamp again until you replace the ink cartridge Otherwise the cartridge may become unusable Setting Up the Printer 2 9 8 Press the 6 cleaning button The printer moves the print head to its home far right position Note Even if you do not press the cleaning button the printer moves the print head unit back to its home position about 60 seconds after you install the ink cartridge The printer charges the ink delivery system The first time you install the ink cartridge this operation takes a few minutes Caution Ki During the ink charging process the O power light flashes Never turn off the printer while theO power light is flashing Doing so can result in incomplete charging of printer ink 9 Close the printer cover The life of a cartridge depends on the amount of text and color graphics you print or the number of colors you use in your document Note When ink runs out see Replacing the Ink Cartridge in Chapter 5 2 10 Setting Up the Printer Connecting the Printer to Your PC To connect the printer to your computer using the built in parallel interface you need a shielded twisted pair parallel cable Connect the printer to the computer as follows 1 Make sure both the printer and computer are turned off 2 Plug the cable connector securely into the printer s interface connector Then squeeze
64. the print head is capped which means it is at rest in the far right position Do not unplug the printer or turn off the power to the outlet until the power light stops flashing The printer caps the print head when no data is received for several seconds Before transporting the printer make sure the print head is in the far right position and the ink cartridge is in place Safety Information 3 ENERGY STAR Compliance Go As an ENERGY STAR Partner EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency The International ENERGY STAR Office Equipment Program is a voluntary partnership with the computer and office equipment industry to promote the introduction of energy efficient personal computers monitors printers fax machines and copiers in an effort to reduce air pollution caused by power generation For United Kingdom Users Use of options EPSON UK Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by EPSON UK Limited Safety information Warning This appliance must be earthed Refer to rating plate W for voltage and check that the appliance voltage corresponds to the supply voltage Important The wires in the mains lead fitted to this appliance are coloured in accordance with the following code Green and yellow
65. tings Print Quality Economy Fine 720 dpi High Speed On Off Ha lftoning No Halftoning Eror Diffusion Data characteristics Image size Small Large Resolution Low High The table below shows the factors related to print speed only Print speed Faster Slower Printer software settings Ink Black Color Collate Off On Flip Horizonta P Off On Reverse Order Off On Page rotate Off On Data characteristics Variety of colors Grayscale Full color ON D _ O 2 E g Troubleshooting 6 21 Print speed Faster Slower Hardware resources System speed Fast Slow HDD free space Large Small Memory free space Large Small Software status Running applications One Many Virtual memory Not in use In use Varies depending on the printer driver and application software you are using G ra ysc ale means using black ink only to print varying shades of gray from pure black to pure white Fixing Ink Cartridge Problems If output quality does not improve even after cleaning page 5 6 and aligning page 5 8 the print head you may need to replace the ink cartridge Note Be sure to use up ink cartridges by the date marked on the cartridge label otherwise the ink may become unusable To replace an ink cartridge before the sw ink out light flashes follow the steps below Caution Ki Once you remove an ink cartridge it beco
66. tion check the printer prints the ROM version ink counter code and a nozzle check pattern print head alignment A maintenance procedure you should perform when the black and color inks on your printout are misaligned or the printout seems fuzzy printing mode The number of dots per inch used to represent an image Your printer has three printing mode settings Fine 720 dpi Normal 360 dpi and Economy print queue If your printer is connected to a network print jobs that are sent to the printer while it is busy are stored in a waiting line or print queue until they can be printed RAM Random Access Memory The portion of the printer s memory used as a buffer and for storing user defined characters All data stored in RAM is lost when the printer is turned off reset To reinitialize the printer or return a printer to its defaults by turning the printer off and then back on resolution The number of dots per inch used to represent an image ROM Read Only Memory A portion of memory that can only be read and cannot be used for data storage ROM retains its contents when you turn off the printer RGB Red green and blue These colors in phosphors irradiated by the computer monitor s electron gun are used to create the additive array of screen colors Glossary 3 spool The first step in printing The printer driver converts the print data into codes that your printer understands This data is then sent to th
67. ton point to Programsand Epson and then click EPSON Stylus COLOR 300 Help You see the help contents window Starting to Print 3 7 From Windows 3 1 To access online help directly from Program Manager open the EPSON program group and click the EPSON Stylus COLOR 300 Help icon You see the help contents window 3 8 Starting to Print Chapter 4 Printing on Special Paper Setting the Paper Thickness and Adjust Levers 4 2 Setting the paper thickness lever 4 2 Setting the adjust lever atch cp aoe ove tg whee HOR Ge 4 3 Loading Special Paper and Other Media 4 4 Loading Envelopes 103 pco E Roa te 4 6 Printing on Special Paper 4 1 Setting the Paper Thickness and Adjust Levers Before you start printing on special paper you may need to change the paper thickness lever and the adjust lever settings Note When changing these settings make sure the printer is paused and no paper is in the sheet feeder or the paper path Setting the paper thickness lever The paper thickness lever has two settings plain paper and thick paper You should set the lever to the position that best suits the media you plan to use for printing as shown in the table below thick paper plain paper Lever Position Paper Type Plain paper Standard paper coated paper transparencies glossy paper film Thick paper Envelopes index cards self adhesive sheets photo pape
68. tted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of SEIKO EPSON CORP The information contained herein is designed only for use with this EPSON printer EPSON is not responsible for any use of this information as applied to other printers Neither SEIKO EPSON CORP nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with SEIKO EPSON CORP s operating and maintenance instructions SEIKO EPSON CORP shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORP Microsoft and Windows are registered trademarks of Microsoft Corporation IBM is a registered trademark of International Business Machines Corporation General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners EPSON disclaims any and all rights in those marks Copyright 1997 by SEIKO EPSON CORPORATION Nagano Japan Derinea on Recycled Paper User s Guide Declaration of C onformity
69. ty use it to set lower resolution For detailed information see your display board user s guide Color documents print out in black and white D _ O 2 3 g Cause What to do Your printer is not selected in Select your printer in your software your software Color printing is not selected in your application or in the printer driver Select color printing in your application and the printer driver Try to print again If the image still comes out in black and white try printing from another program If this fixes the problem contact the manufacturer of the application you had trouble with Troubleshooting 6 9 Printing starts too high or too low on the page Cause What to do Margins are set incorrectly in your application Check that the margins are set correctly in your program See Printable area in the Appendix The size of the paper loaded in the printer does not match the paper size setting within your application Load the correct size of paper or change the paper size settings within your application to match the size of the paper you are using Print speed is not what you expect Cause What to do The image resolution and the amount of color used in the document may be too high Carefully considering your use of color and resolution can help you optimize your printing times For more details see Increa
70. using only black dots or a nearly infinite array of colors using only a few colors of dots See also halftones high speed printing Printing in which images are printed in both directions This provides faster printing initialization Returns the printer to its defaults fixed set of conditions This happens every time you turn on the printer or reset the printer ink jet A method of printing in which each letter or symbol is formed by precisely spraying ink onto paper interface The connection between the computer and a peripheral such as a printer Generally printers have two interfaces parallel and serial A parallel interface transmits data one byte or eight bits at a time A serial interface transmits data one bit at a time loading position The position to which the paper is automatically loaded media Materials upon which data is printed such as envelopes plain paper special paper and transparencies Glossary monochrome This means printing with only one color of ink which is generally black ink parallel interface See interface printable area The area of a page on which the printer can print It is smaller than the physical size of the page due to margins printer driver A software program that sends commands for using the features of a particular printer Often shortened to driver Printer Operation Check A method for checking the operation of the printer When you perform a printer opera
71. utton to eject the paper Use paper that meets the paper requirements for this printer See Paper in the Appendix Paper feed or paper jam problems occur frequently Cause What to do Sheets of paper are stuck together Fan the stack of paper and straighten it before loading The edge guides are not set correctly Adjust the guides against the stack of paper The paper is too thin or rough Make sure the paper meets the paper requirements for this printer See Paper in the Appendix Special media that should be loaded one sheet at a time is loaded more than one sheet at a time Check the loading capacity for special media described on page 4 5 Too many sheets are loaded in the sheet feeder Load paper only up to the arrow mark on the left edge guide The printable side of the paper is not loaded correctly Try turning the stack of paper over in the sheet feeder Most packages of paper indicate the printable side with an arrow on the end of the package Make sure the printable side is loaded face up 6 14 Troubleshooting Printing quality The printed image has gaps or faint areas Cause What to do The paper thickness lever or Make sure the paper thickness lever the adjust lever position may and adjust lever positions are set not be set correctly correctly See page 4 2 The print head nozzles are Clean the print head See page
72. your problem with the troubleshooting information in this guide and EPSON Answers contact customer support services for assistance To help you much more quickly please give us the exact information below Serial number of your printer See the label on the back of the printer Printer model Brand and model of your computer Printer software version Click About on the printer driver s Main menu Version of Windows 95 3 1 etc you are using now Version of software applications you normally use with your printer For United Kingdom and the Republic of Ireland users If you purchased your printer in the UK or the Republic of Ireland Epson UK Limited provides a range of customer services and technical support Note For customers in the Republic of Ireland please use the correct dialing codes when dialing the UK telephone numbers listed in the following sections For example the Enquiry Desk fax number 01442 227271 should be dialed as 0044 1442 227271 from the Republic of Ireland 6 24 Troubleshooting Enquiry Desk The enquiry desk team can be contacted by calling 0800 220546 in the UK or 1 800 409132 from the Republic of Ireland by faxing 01442 227271 and via the Internet at info epson co uk They can provide the following information Q Information and literature on new EPSON products also available from Faxon Epson Q Where to purchase genuine EPSON consumables accessories and options Cu

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