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Patton electronic 2960 Server User Manual

1. 1 Connect the male end of the power cord to a power distribution strip or to a wall outlet 2 Verify that the green POWER LED is lit Importing a saved configuration Before the RAS can be configured the IP address and the netmask needs to be set up This setup is done through the RAS RS 232 CONFIG port on the RAS 1 Install the supplied DB 9 to RJ 45 cable between the RAS RS 232 port see figure 8 on page 23 and an open serial port on your computer Start a new VT 100 terminal session configured with the following characteristics Direct connection to COM port 19 2 kbps 8 bits No Parity 1 Stop bit No flow control Maintenance 58 3 Set up HyperTerminal as follows Open a HyperTerminal session Enter a name for this connection Click on the Connect using pop up menu and choose the Direct to ComX option where X is the number of the COM port onto which you connected the cable in step 1 see figure 40 Connect To Figure 40 HyperTerminal properties Configure the COM port settings as shown in figure 41 COM1 Properties Figure 41 COM properties Maintenance 59 Figure 42 Terminal keys configuration 4 Press lt RETURN gt to display the login window see figure 43 Patton Electronics Company Model 2960 Remote Access Server Software Revision 3 0 3 May 19 2000 16 48 45 Username _ Figure 43 Login window Maintenance 60 Mode
2. 1 Select Authentication on the Configuration Menu The Authentication window displays see figure 21 on page 34 2 To add an entry in the static user database see figure 23 fill in the ID with a number not currently in use Static User Identification ID Username Password Service Multilinks Service IP Service Port Service Mask Filter ID O jeff NoAccess default 0 0 0 0 0 0 0 255 255 255 255 0 1 joe No Access dialout 10 O 0 0 0 0 0 255 255 255 255 0 2 jill No Access default 0 0 0 0 0 0 0 255 255 255 255 0 3 jon No Access default 0 0 0 0 0 0 0 255 255 255 255 0 4 jay No Access default 0 0 0 0 0 0 0 255 255 255 255 0 Add Static Users Username Password K ERF Figure 23 Static User Identification window Configuring the RAS with a Web browser 35 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Add the desired username and password Click on the Submit Query button Click on Modify The Authentication Configuration window appears see figure 22 on page 35 Change Validation to StaticUsers 1 Z EN a OS Click on the Submit Query button Note Static Users or RADIUS are not used if validation is set to noValidation 0 Configuring dial in user information 1 Click on Dial in in the Configuration Menu The Dial In main window appears see figure 24 DIAL IN Active 11 Peak 19 Total 286 Settings Details Modify WN Summations Modulations Telco Protocol c Call ID ML ID User
3. Completing the hardware installation This section verifies that the RAS hardware is operational to the point where you can begin configuring the software settings voltage of from 90 to 260 VAC 50 to 60 Hz 3 The RAS power supply automatically adjusts to accept an input CAUTION equipment damage Verify that the proper voltage is present before plugging the power cord into the receptacle Failure to do so could result in 1 Verify that the AC power cord included with your RAS is compatible with local standards If it is not refer to Chapter 6 Contacting Patton for assistance to find out how to replace it with a compatible power cord 2 Connect the male end of the power cord to an appropriate power outlet Verify that the green POWER LED is lit If the POWER LED is flashing green refer to Chapter 5 Trou bleshooting and maintenance Hardware installation is complete Refer to Chapter 3 Configuring the RAS for operation Completing the hardware installation 25 Chapter 3 Configuring the RAS for operation Chapter contents Mirlos dd clare igs 27 A 4 LRU Uo ee a ee ai hE HHT TT RT TET eee eee eee 27 Preparne the RAS for conh eurai onire e a aa E E ET R I TA T E E RR EA 27 CA che T RAH T 31 Opening the RAS Web Administration Pages nec 31 STT o neoane aea a 32 ETT TT S L T ore eA A E NE E RE Gates ye E A E AET 34 R l I E E E E A E TT 34 R E E E PETE E E A E E A N E A e E 35 Configure dia
4. Configuring line settings and signaling for El ni dd 39 Configuring the lime setinpr onto darte tadas ig ede oeadecen state eels 40 Setting the linesignaline for an EIVPRI ISDN line cnc riada 41 Setting the line sigmaline foram EUR T 41 Charnelassion ein TTT 43 Configuring line settings and signaling for N I 43 R TTT TT TTT 43 Setting the line signaling for an ISIDN PRI line a cscescsssssesesesderststeodetacesccnapecdeeceseuedeesveeasscoycdudesednecnteasers 44 Setting the line signaling fora tobbed bit Tl lid cinta 44 Channelasigament nina E E 45 Saving yout configutati N iii ao asis 45 Complete the installation iia 47 Operation E A non non noneon cono orrrnon non non sa evK KO o5 usro 49 EPOC did 50 Activatne the RAS ci od dS A Uae hi nee 50 Dear monne tease iia naa 50 Troubleshooting and maintenance omnes 51 A T 52 Raultanal A E E A A E E A E A E E deviacevascutbdesusatvertevenaed 53 Ta AAA NAO 55 CAMA Bet sc Sc ide oh E E 55 EI AA PPP betas esagpetsebesdepet toes atgedangoestbisgees 55 Replcins the TTT 55 Exporting the current RAS configuration iii idea 55 Removinetuedetective RAS sicario cited 57 Model 2960 2996 RAS User Manual Contents Installing the replacement RAS csitatarciio gccsedteasdecitanescuucicebessapedaayaioen caenlossesodbas dio biocidas 58 Vening the hardware installation aii ti 58 in configuration AA onsssssensvenes E a ei tan aao nE naei aE aoe 58 Completing the medhan ancrer a EE E ATN 62 6 Contacti
5. Configuring the RAS with a Web browser HOME Import Export Alarms Authentication DAX Dial In Dial Out Drop and Insert DSP Ethernet Filter IP Frame Relay Interfaces IP MEFR Version 2 RIP Version 2 SNMP System System Log TVE1 Link About License 3 Configuring the RAS for operation Configuration Menu pane Configuration information pane Remote Access Server Nov 8 2001 14 09 46 STATUS OF ACCESS SERVER Active Calls 9 Peak Active Calls 20 Total Calls 1532 DSPs Not Working 10 Total DRAM Detected 30506336 Running Since Last Boot 5 days 06 43 49 hours IMMEDIATE ACTIONS Figure 19 HOME page window panes 32 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation From the Home page the following actions can be performed Record Current Configuration clicking on this button figure 20 causes the current configuration to be stored in FLASH memory Any changes made to the RAS configuration are stored in non volatile RAM first This allows the user to set the box up with a working configuration before committing it to FLASH Configuration changes become permanent when you select Record Current Configuration You will ose all changes not stored to FLASH the next time the RAS is re booted IMMEDIATE ACTIONS Figure 20 Immediate Actions buttons Hard Reset this button figure 20 causes the RAS to perfo
6. 1 Scroll down the WAN Circuit Configuration window until the Signaling Settings section appears see figure 31 2 Click on the Signal Mode pop up menu and choose bitOriented 3 Click on Submit Query Select MFR Version 2 on the Configuration Menu then click on Modify The MFR Version 2 Modify win dow appears see figure 32 Configuring the RAS with a Web browser 41 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation MER Version 2 Line Signalling Country l ituStandard 1 Submit Idle Code abcd 1001 9 Forward Seize Back Acknowledge Back Answer Minimum Transition Time ms 100 Minimum Detection Time ms 20 Protocol Timeout ms 3000 Interregister Signalling Called Number Total Digits E 6 First and Middle Response Code Last Response Code Calling Number Total Digits 0 First and Middle Response Code Last Response Code Figure 32 MFR Version 2 Modify window Click on the Country pop up menu If your country is not available select ituStandard 1 Click on Submit Scroll down to the Interregister signaling section SN ey Type the Called Number Total Digits in the box provided This setting tells the RAS how many digits to expect from the phone company The called Number is the number a user dials to call into the RAS 9 Set the First Middle and Last Response Codes These are the codes the switch expects after each digit sent by the switch 10 Click on Sub
7. The telephone company will notify you in advance of such changes to give you and opportunity to maintain uninterrupted telephone service 3 If your RAS causes harm to the telephone network the telephone company may temporarily discontinue your service If possible they will notify you in advance but if advance notice is not practical you will be notified as soon as possible and will be informed of your right to file a complaint with the FCC 4 Ifyou experience trouble with the RAS please contact Patton Electronics Co for service or repairs Repairs should be performed only by Patton Electronics Co 5 You are required to notify the telephone company when you disconnect the RAS from the network CE Notice The CE symbol on your Patton Electronics equipment indicates that it is in compliance with the Electromag netic Compatibility EMC directive and the Low Voltage Directive LVD of the European Union EU A Certificate of Compliance is available by contacting Technical Support About this guide This guide describes installing and configuring a Patton Electronics Model 2960 2996 Remote Access Server RAS By the time you are finished with this guide your RAS will be receiving calls and transferring data The instructions in this guide are based on the following assumptions e The RAS will connect to a T1 El or PRI line e Callers will dial in and connect with a V 90 K56Flex V 34 or ISDN modem using PPP e There is a LAN conn
8. command Mouse conventions The following conventions are used when describing mouse actions Convention Left mouse button Table 2 Mouse conventions Meaning This button refers to the primary or leftmost mouse button unless you have changed the default configuration Right mouse button This button refers the secondary or rightmost mouse button unless you have changed the default configuration Point This word means to move the mouse in such a way that the tip of the pointing arrow on the screen ends up resting at the desired location Click Means to quickly press and release the left or right mouse button as instructed in the procedure Make sure you do not move the mouse pointer while clicking a mouse button Double click Means to press and release the same mouse button two times quickly Drag This word means to point the arrow and then hold down the left or right mouse but ton as instructed in the procedure as you move the mouse to a new location When you have moved the mouse pointer to the desired location you can release the mouse button 10 Chapter 1 Introduction Chapter contents Model 2960290 G Remote Acess Merve a to tiro dorada aid 12 E a a 13 e a E 13 TE oa 13 HA act 14 Klode Eier a E E A er Treen ee ORE 14 E et 2 eos ON 14 LE a eee eer arenes 14 Cental processing Wine fares hehe Siete feet testes lM te Use O De ities aS des dede 14 Ti etme Pat uste aoa terse
9. 2960 2996 network and configuration ports Connecting the 10 100Base T Ethernet port to an Ethernet switch or hub The 10 100Base T Ethernet port see figure 8 on page 23 is designed to connect to an Ethernet switch or hub Connect a straight through CAT 5 cable one wired as shown in figure 9 between the RAS and the hub switch RJ 45 Jack Signal Name Direction pee TX Transmit Data TX Transmit Data a 3 RX Receive Data 6 6 RX Receive Data Output Output Input Input Figure 9 Straightthrough RJ 45 to RJ 45 Ethernet cable diagram Cable installation 23 Model 2960 2996 RAS User Manual 2 Hardware installation Connecting the 10 100Base T Ethernet port to an Ethernet capable workstation The 10 100Base T Ethernet port can connect to a single Ethernet capable workstation by means of a cross over cable Refer to figure 10 to assemble a cross connect cable that will connect between the NIC Ethernet port in the workstation and the RAS 10 100Base T Ethernet port 10Base T Workstation RAS 10 100Base T Port RJ 45 Pin No RJ 45 Pin No 1 TX lt 3 RX 2 TX lt 6 RX 3 RX em 1 RX 6 RX gt 2 TX Figure 10 Cross over RJ 45 to RJ 45 Ethernet cable diagram Connecting the EIA 561 RS 232 configuration port Install the supplied DB 9 to RJ 45 cable between the RAS RS 232 port see figure 8 on page 23 and an open serial port on your computer If you n
10. 37 IMPORT EXPORT EXPORT CURRENT FLASH CONFIGURATION The current power up settings as stored in the system flash will be dumped to your screen You may then save them in a file for later import back into the system Note that the information which is exported is the current hard storage settings NOT the current settings You may want to issue a Record Current Configuration on the home page first Export Flash IMPORT FLASH CONFIGURATION FROM FILE If you have previously exported the system configuration to a file then you can submit that file below and the system will update its flash configuration from the data saved in the file After this operation the system should be rebooted to activate the new settings The configuration is loaded directly into the flash and so does NOT immediately modify any settings WARNING This operation will erase whatever settings you currently have in the system Browse Submit Query Figure 37 Import Export main window Periodic maintenance 55 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance Note The parameters that will be exported are the power up settings as they are stored in flash memory and may not be the current operating parameters To ensure that you export the most current parameters go to HOME then click on the Record Current Configuration button under Immediate Actions 3 To export the flash configuration click on the Export Flash link on
11. 55 to replace the RAS If the problem still exists troubleshoot the hub switch or workstation Flashing Packets are detected at the Ethernet port No action recommended 10 100 ETHERNET Rear panel Green On solid 100 Mbps speed No action recommended Off 10 Mbps speed No action recommended Fault analysis 54 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance Periodic maintenance Other than using a lint free cloth to clean dust offthe RAS chassis the RAS requires no periodic maintenance Calibration The RAS requires no calibration Maintenance This section describes replacing the RAS Replacing the RAS If you isolate a problem to the a RAS component the entire RAS must be replaced as follows Exporting the current RAS configuration The Import Export function enables you to make a backup or export copy of your access server s configura tion parameters By exporting the configurations the saved files can quickly be loaded or imported into a replacement access server greatly speeding up the installation process should an access server need replacing 1 Ifyou already have a recently exported backup of your configuration go to Removing the defective RAS on page 57 2 To export a configuration connect your Web browser to the Administration Pages then click on Import Export under the Configuration Menu to display the Import Export main window see figure
12. 7622 Rickenbacker Dr Gaithersburg MD 20879 4773 USA Patton will ship the equipment back to you in the same manner you ship it to us Patton will pay the return shipping costs Warranty Service and Returned Merchandise Authorizations RMAs 65
13. No flow control 3 Set up HyperTerminal as follows Open a HyperTerminal session Enter a name for this connection Click on the Connect using pop up menu and choose the Direct to ComX option where X is the number of the COM port onto which you connected the cable in step 1 see figure 13 Connect To Figure 13 Hyperterminal properties Configure the COM port settings as shown in figure 14 Preparing the RAS for configuration 28 COM1 Properties Figure 15 Terminal keys configuration Configure the Settings for Function arrow and ctrl keys act as to Terminal keys as shown in figure 15 4 Press lt RETURN gt to display the login window which will resemble that shown in figure 16 Preparing the RAS for configuration 29 Model 2960 2996 RAS User Manual 6 7 8 9 3 Configuring the RAS for operation Patton Electronics Company Model 2960 Remote Access Server Software Revision 3 0 3 May 19 2000 16 48 45 Username _ Figure 16 Login window Type superuser as the default username and password then press lt RETURN gt The Top Level Man agement window displays see figure 17 TOP LEVEL MANAGEMENT HOME Alarms Authentication Dax Dial In DSP Ethernet Filter IP ICMP Interfaces IP MFR Version 2 RIP Version 2 SNMP System System Log LE e Link TCP UDP About Please Enter a selection Figure 17 VT 100 Top Level Management window Select
14. O O LED display The front panel see figure 4 includes LEDs for e POWER Green if power is being applied Flashing if a power supply has failed e CPU FAIL Red if the CPU has failed e ALARM Red if the Model 2960 2996 is in an alarm state Hardware overview 16 Model 2960 2996 RAS User Manual 1 Introduction e SYSTEM Green if the RAS is operating normally e ETHERNET Green if link status is nominal for the Ethernet port e CALLS ACT Green to indicate call activity on the Model 2960 2996 e WAN STATUS Green indicates normal status at each of the four T1 E1 PRI links Red indicates an error Approvals The Model 2960 2996 RAS has achieved the following approvals e FCC Part 15 Class A e FCC Part 15 Class B e FCC Part 68 e Complies with UL1950 MET e Canadian cMET e Canadian CS 03 e EMC Directive 89 336 EEC e Low Voltage Directive 73 23 EEC EN60950 e ITU T CTR 4 and CTR 12 Approvals 17 Model 2960 2996 RAS User Manual 1 Introduction Software overview The Patton Model 2960 2996 supports all common remote access services as well as integrated routing and forwarding see table 3 Authentication and network management offer control and detailed monitoring from any web browser From the PSTN the Model 2960 2996 RAS will accept either T1 E1 or PRI connections with su
15. State Duration Disenct Reason Modulation Speed 55 decker online 6 23 31 02 hours stll ctive 0 v90 7 36000 160 MEFC online 6 18 10 51 hours stillActwe 0 v90 7 44000 228 karen orline 6 08 06 18 hours stillActiwe 0 v34 4 26400 240 nching online 6 05 43 30 hours stilActive 0 k56 5 46000 247 cindy online 6 04 44 14 hours stllActive 0 v34 4 31200 250 tina online 6 04 33 50 hours stillActive 0 v34 4 24000 Figure 24 Dial in main window Configuring the RAS with a Web browser 36 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation 2 Click on Modify The Modify Dial In window appears see figure 25 DIAL IN Login IP Address Pool 192 155 155 1 6 Pool Format XXX XXX XXX GGA XXX KXX XXX bbb where aaa lt bbb Login Technique tedORpap 1 y Username Prompt JUsemame CS Password Prompt Passwords Initial Banner PECMD2960RAS Submit Query Figure 25 Modify Dial In window Login section 3 The IP address pool contains the IP addresses that are assigned dynamically to the dial in connections Type the IP address pool in the space provided The IP addresses can be non contiguous addresses config ured as follows Blocks of IP addresses are designated with a dash separating the first and last host in the block for example 192 49 110 151 155 The addresses can be from a subnet other than the local network the RAS is on The IP address pool can ha
16. dimensions Security Internal database of over 111 static users e RADIUS Client supporting dual Authorization and Accounting servers e Framed connections PPP PAP amp CHAP Unframed connections User name login and password e Dual SNMP HTTP passwords for monitor and superuser access levels e Packet filtering on dial in user traffic and Ethernet port Management services Out of Band RS 232 configuration port for management and control Remote software upgrade via FTP to internal FLASH memory Hardware overview Top View Rear View 15 Model 2960 2996 RAS User Manual 1 Introduction e SNMP version 1 configuration management e Support for MIB II RFC 1213 DS1 MIB RFC 1406 RIPv2 MIB RFC 1389 Ethernet MIB RFC 1643 Frame Relay DTE MIB RFC 1315 and Patton s enterprise MIB 1768 e System logging to configuration port non volatile FLASH volatile RAM SYSLOG Daemon and SNMP trap e RADIUS Accounting e Dial in dynamic IP address pool management User configurable login prompts and banners e Status reporting of all access server parameters e Built in HTTP server for complete configuration and control using a standard Web browser WAN PORT FRAME LEDs 1 through 4 WAN PORTS OOO 00 Q O Q Ore CELE PS 5 O 8 dm 7 2 3 4 POWER ALARM ETHERNET LED LED LED CPU FAIL SYSTEM CALLS ACT WAN PORT ERROR LED LED LED LEDs 1 through 4 Figure 4 Model 2960 2996 front panel LEDs
17. option g Ethernet Select a PrimarylpAddress to set the Ethernet IP address Type the IP address at the gt prompt then press lt RETURN gt Use the left arrow key to return to the previous menu 10 Select b PrimarylpMask to set the Ethernet IP subnet mask 11 Type the IP netmask at the gt prompt then press lt RETURN gt 12 Use the left arrow key to return to the top level management page 13 Select a Home 14 Select 1 StoreConfig to save your IP address and netmask The RAS is now prepared for configuration using a Web browser Preparing the RAS for configuration 30 Model 2960 2996 RAS User Manual Note 3 Configuring the RAS for operation The default gateway has not been configured at this time You can access the web pages with a PC located on the same network as the RAS or you must configure the default gateway using HyperTermi nal Select k JP then 2 Default Gateway Configuring the RAS with a Web browser This section describes configuring the following User authentication e Dial in user configuration Default gateway Opening the RAS Web Administration Pages Do the following Connect the RAS to the LAN 1 2 Start a Web browser session and go to the URL http lt the ras ip address gt where the lt the ras ip address gt is the IP address of the RAS entered in Step 8 When the username and password window displays type superuser as the username and password then pre
18. the Import Export main page The access server will display text configuration information resembling that shown in figure 38 Maintenance hK d lcd hh KE ble ad bc dk dak old ak dk dot lcd od lc kkk kk dete ook tee Flash configuration data for Server The data below is the current hexadecimal representation of your configurable data inthe system Selectthe File Save As option to save the data to a file This file can be reloadedinto your system at a later date You may edit and comm ent the top portion of this file but do not modify any data after the at symbol Also do not put an at symbol in the comment area START CONFIGURATION DATA a fconfigData 5 0x01 00 00 00 04 04 04 04 04 04 04 04 03 03 08 03 03 03 03 08 04 04 04 04 04 04 04 04 03 08 03 08 03 08 03 08 04 04 04 04 04 04 04 04 03 03 03 08 03 08 03 08 04 04 04 04 04 03 04 04 03 03 03 03 03 03 03 03 00 00 00 00 feonfigData 6 0x01 00 00 00 04 04 04 04 04 04 04 04 03 03 08 03 03 03 03 08 04 04 04 04 04 04 04 04 03 08 03 08 03 03 08 03 04 04 04 04 04 04 04 04 03 03 03 08 Figure 38 Typical access server flash memory configuration data 56 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance 4 To save the displayed data as a text file select the Save option on your browser see figure 39 For exam ple under Netscape select File gt Save As A dialog box will display enabling you to save the contents of the export parameters to a tex
19. the RAS has synchronized with the El line Note Ifyou suspect that there is a physical malfunction in the WAN ports you can assemble a loopback connector to test the port see figure 30 Connect pin 1 to 4 Connect pin 2 to 5 RJ 45 Plug Figure 30 Pinout for loopback to test WAN port If you have an E1 PRI ISDN line refer to Setting the line signaling for an E1 PRI ISDN line Otherwise refer to Setting the line signaling for an E1 R2 line Configuring the RAS with a Web browser 40 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Signalling Settings Signal Mode robbedBit 2 Robbed Bit Signalling Protocol Message Oriented Switch Type atea NFAS Interface ID 0 NFAS Primary WAN fi Test Settings Force Yellow Alarm linkYellowDisable 3 J Submit Loopback Configuration dsx1NoLoop 1 s J Send Code Error Injection Figure 31 WAN Circuit Configuration window signaling Settings section Setting the line signaling for an E1 PRI ISDN line Do the following 1 Scroll down the WAN Circuit Configuration window until the Signaling Settings section appears see figure 31 2 Click on the Signal Mode pop up menu and choose messageOriented 4 3 Click on the Message Oriented Switch Type pop up menu see figure 31 and choose CTR4 3 4 Click on Submit Query Signaling is now configured for E1 PRI Setting the line signaling for an E1 R2 line Do the following
20. the power cords in again 2 Verify that the green POWER LED is lit If the POWER LED is flashing green refer to Chapter 5 Trou bleshooting and maintenance 3 Verify that the Link 1 Frame LED illuminates indicating that the RAS is synchronizing with the T1 E1 PRI signal 4 Verify that after 5 seconds the Link A Error LED begins flashing indicating that the RAS is satisfied with the quality of the T1 E1 PRI signal 5 Verify that after 10 seconds the Link A Error LED extinguishes indicating that the RAS is satisfied with the network signal and that the link is ready for use Completing the installation 47 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Note Ifthe RAS does not respond as described the most likely cause is that the RAS default settings are not compatible with the T1 E1 line If this is the case use the RS 232 CONFIG port to correct the RAS set tings You will have to examine the T1 E1 Link section in the config uration pages in the RAS 6 There are two LEDs on the RAS 10 100 Ethernet port a green LED that indicates line speed and a yellow LED that indicates link status and activity Verify that the yellow LED is either flashing yellow meaning that packets are being received at the Ether net port or solid yellow meaning that the link is valid but no packets are being received Congratulations Your RAS is now installed For more in depth information about configuring your RA
21. 21 Install the rack mounting ears onto the RAS using the mounting hardware provided Place the RAS at the desired position in the rack Secure the RAS in position with the mounting screws Introduction 20 Model 2960 2996 RAS User Manual 2 Hardware installation Cable installation This section describes installing the power ground and network interface cables Attaching the cable retainer clip To secure the power cord it is necessary to attach the metal retainer clips if applicable to your model Squeeze the clip and insert into the holes in the screws on either side of the power connector on your unit The clip will pop into place Power cable S retainer clip Figure 5 Attaching the cable retainer clip Installing the power cables This section describes installing the female end of the power cables into the IEC 320 connectors on the RAS Do not connect the male end of the power cables to the power outlet at this time Do the following 1 Install a power cable into an IEC 320 connector see figure 6 IEC 320 connector 2 places Figure 6 IEC 320 connector and grounding stud locations To avoid the risk of injury from electric shock the power cords connected to A the IEC 320 connectors must be grounded power cords WARNING Cable installation 21 Model 2960 2996 RAS User Manual 2 Hardware installation 2 Rotate the power cable retainer clip so it secures the power cable plug in the IEC 320 connect
22. FormatBit 1 Configuring the RAS with a Web browser 44 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation For T1 lines with ESF B8ZS this should be set to linkYellowFormatDL 2 7 Click on Submit Query Channel assignment This section describes configuring the RAS so it will know which channels are active Do the following 1 Select T1 E1 Link on the Configuration Menu The T1 E1 Link Activity window appears see figure 28 on page 39 2 Click on Channel Assignment The WAN Circuit Channel Assignment window appears see figure 33 on page 43 3 Click on the Dialin button under the Set all channels to section Channels 25 through 30 are ignored for T1 PRI lines 4 Click on Submit Query Saving your configuration The basic configuration for the RAS is now finished Do the following to save your configuration settings 1 Select Home on the Configuration Menu The Home window appears see figure 18 on page 31 2 Click on the Record Current Configuration button see figure 20 on page 33 Note Failing to click on the Record Current Configuration button before you power down or reset the RAS will cause your changes to be lost 3 The Import Export function enables you to make a backup or export copy of your access server s config uration parameters By exporting the configurations the saved files can quickly be loaded or imported into a replacement access server greatly speeding up the insta
23. Model 2960 2996 Remote Access Server RAS User Manual Sales Office 1 301 975 1000 Technical Support 1 301 975 1007 E mail support patton com WWW www patton com Part Number 07MD2960 GS Rev H Revised February 28 2012 Patton Electronics Company Inc 7622 Rickenbacker Drive Gaithersburg MD 20879 USA tel 1 301 975 1000 fax 1 301 869 9293 support 1 301 975 1007 url www patton com e mail support patton com Copyright Copyright O 2012 Patton Electronics Company All rights reserved Notice The information in this document is subject to change without notice Patton Elec tronics assumes no liability for errors that may appear in this document The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license Contents Compliance T T 2 2 esa ie eet ais ees eee ance cas eee ee teetntetecse 6 Radio anc N ESE 6 E a T T T E a E E E secsatuns 6 SE T 6 FCE Par TET TTT 7 CE T A Apot T r e E E E A E E E nh E 8 PAUL Te Ta ta 8 Ka TT 8 a O O 9 Typographical conventions used inthis iaa 9 Gener keon E 9 MA Parra E T 10 E L T T E E E A A E T 11 Model 2960 2996 Remote Access Server oa 12 Hardware Oveni W osr dish 13 A a OS 13 MN T a eee ee 13 A eo eater deco es Meat 14 L o ehee ae deaseechay 14 S223 2 control port erein aa 14 AA Rg OPEC ON I OP Re eee ae Pe On eRe OOP 14 Central processing Une sia ihe Sek
24. S set tings refer to the Access Server Administrator s Reference Guide available online at www patton com manuals 29xx arg pdf Otherwise refer to Chapter 4 Operation and shutdown for information on activating and de activating your remote access server Completing the installation 48 Chapter 4 Operation and shutdown Chapter contents e E E ld ehane 50 o a 50 IE TE A a 50 49 Model 2960 2996 RAS User Manual 4 Operation and shutdown Introduction This chapter describes how to start or power down the RAS Activating the RAS Once the RAS has been installed no operator action is required under normal conditions the RAS is designed for unattended operation The RAS does not have a power switch When either power supply is connected to power the RAS will immediately begin its boot up cycle However both power supplies must be connected to power for the redundancy feature to work When power is applied to the RAS the following should occur 1 The POWER LED illuminates 2 The Link 1 Frame LED illuminates indicating that the RAS is synchronizing with the T1 E1 PRI signal 3 After 5 seconds the Link A Error LED flashes indicating that the RAS is satisfied with the quality of the T1 E1 PRI signal 4 After 10 seconds the Link A Error LED extinguishes indicating that the RAS is satisfied with the network signal and that the link is ready for use 5 There are two LEDs on the RAS 10 100 Ethernet port a g
25. U9 1SN The Service Order Code SOC is 6 0Y Facility Service Network Service Interface Code Code Connection 1 544 Mbps SF format without line power 04DU9 BN 6 0Y RJ 48C 1 544 Mbps SF and B8ZS without line power 04DU9 DN 6 0Y RJ 48C 1 544 Mbps ANSI ESF without line power OADU9 1KN 6 0Y RJ 48C 1 544 Mbps ANSI ESF and B8ZS without line power O4DU9 1SN 6 0Y RJ 48C FCC Part 68 Compliance Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the outside of this equipment is a label that contains among other information the product identifier US 3N8DFNANO004 If requested this number must be provided to the telephone company Please note the following 1 You are required to request service from the telephone company before you connect the RAS to a network When you request T1 Service you must provide the telephone company with the Facility Interface Code Provide the telephone company with both of the following codes 04DU9 B 1 544 MB D4 framing for mat and 04DU9 C 1 544 MB ESF format The telephone company will select the code it has available The Service Order Code s SOC 6 0Y The required Universal Service Order Code USOC jack RJ 48C The make model number and FCC Registration number of the RAS 2 Your telephone company may make changes to its facilities equipment operations or procedures that could affect the proper functioning of your equipment
26. ables e Completing the hardware installation on page 25 describes testing the RAS hardware to verify that it is ready for software configuration Unpacking the Model 2960 2996 RAS Inspect the shipping carton for external damage Note any damage before removing the container contents Report equipment damage to the shipping carrier immediately for claim purposes Save all packing materials in case you need to return an item to the factory for servicing The RAS comes with the following items e The 2960 2996 Series Remote Access Server RAS A DB 9 to RJ 45 EIA 561 cable 10 foot 3 meters e Control port interface cable 10 foot 3 meters standard CAT 5 cable s Two WAN connection cables 10 foot 3 meters each e Rack mounting kit with rack ears and mounting hardware Note Power cables are shipped separately from the Model 2960 2996 RAS RAS chassis installation Do the following 1 Ifyou have not done so already remove the RAS from its shipping container Note The RAS should be placed as close as possible to the termination jack provided by the Telco Avoid installing the RAS in a location where the power cords or network interface cables could be accidentally dis connected The location should be well ventilated Do not block the RAS s cooling vents 2 Ifyou are installing the RAS in a 19 inch rack go to step 3 Otherwise place the RAS at the desired loca tion then go to Cable installation on page
27. ature Operating range 32 to 104 F 0 to 40 C Altitude Maximum operating altitude 15 000 feet 4 752 meters Humidity 5 to 95 relative humidity RH at 122 F 50 C Hardware overview 14 Model 2960 2996 RAS User Manual Physical dimensions Weight 8 94 lbs 20 12 kg Refer to figure 3 for height width and depth dimensions 1 Introduction 11 75 in 29 85 cm 1 75 1U In PS Y 7 A 10 100 RS 232 ee WAN a ae cm ae Q Uy O Dm i Pe O lo amp EXPANSION MODULE CONFIG 1 2 3 4 17 in 43 cm Figure 3 Model 2960 2996 RAS chassis physical
28. d Verify that the cable is plugged into the hub switch or workstation and the RAS e Verify that the hub switch or workstation is powered on e Replace the cable If the problem still exists refer to Replacing the RAS on page 55 to replace the RAS If the problem still exists trou bleshoot the hub switch or workstation Introduction 52 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance Fault analysis The following procedures outline steps you should follow when troubleshooting a RAS malfunction 1 If possible talk to the person who filed the trouble complaint and determine the operational symptoms Record the symptoms on the appropriate trouble report form include the front panel LED indications 2 Referto table 5 for LED definitions and compare the recorded results from the trouble report against those in the table then refer to the section recommended in the table for the maintenance procedure that will repair the malfunction Table 5 LED definitions LED Location Color Status Meaning POWER Front panel Green On solid Power is being applied No action recommended Flashing A power supply has failed One of the power supplies has malfunctioned The RAS will function normally indefi nitely with one power supply so you can wait until a low traffic time then refer to Replacing the RAS on page 55 to replace the RAS Off No input power is being applied Verify t
29. e contents of the export parameters to a text file Select the location where you want the file stored type a file name and click Save XK KKK KKK AAA RARA KKK KKK KKK KKK KKK KKK KKK KKK Flash configuration data for of your configurable y S Save jn Access _Server_Configs E Ej a sl pa File Save As option t file can be reloaded Server You may edit and comm but do not modify any do not put an at sy START CONFIGURATION D q fconfigData 5 04 04 08 08 00 00 00 00 00 00 00 00 00 00 00 00 04 04 08 08 00 00 00 00 00 00 00 00 00 00 00 00 00 00 File name fseve contig td Save as type Ptoin Text ra B 04 04 04 04 fconfigData 9 02 00 00 00 00 00 00 00 00 00 00 00 00 AD 6E 31 D1 6 06 00 00 0A 00 00 00 03 00 00 00 01 00 00 00 00 00 00 00 00 00 00 165 2 39 nn Ane 63 00 00 72 65 7 00 00 00 00 00 63 6C 00 00 00 nn nn nn 700 00 700 73 00 nn 73 65 00 00 00 00 sane 200 700 200 700 nn 00 00 00 00 sane 00 0 00 00 00 0 nn Figure 36 Saving the access server flash memory configuration data as a text file Completing the installation This section verifies that the RAS is fully operational 1 Temporarily disconnect the male ends of both power cords from the power outlet Wait 30 seconds then plug
30. ected to the Ethernet port of the RAS Audience This guide is intended for the following users e Operators e Installers Maintenance technicians Structure This guide contains the following chapters and appendices e Chapter 1 describes the RAS e Chapter 2 describes installing the RAS hardware Chapter 3 describes configuring the RAS for use e Chapter 4 details how to power up and deactivate the RAS Chapter 5 contains troubleshooting and maintenance information Chapter 6 contains information on contacting Patton technical support for assistance For best results read the contents of this guide before you install the RAS Model 2960 2996 RAS User Manual About this guide Precautions Notes and cautions which have the following meanings are used throughout this guide to help you become aware of potential RAS problems Note Calls attention to important information shock hazard Strictly follow the warning instructions to avoid injury caused The shock hazard symbol and WARNING heading indicate a potential electric A by electric shock WARNING The alert symbol and WARNING heading indicate a potential safety hazard A Strictly follow the warning instructions to avoid personal injury WARNING The shock hazard symbol and CAUTION heading indicate a A potential electric shock hazard Strictly follow the instructions to avoid property damage caused by electric shock CAUTION ard Strictly follow the inst
31. eed to assemble your own cable refer to the pinout diagram in figure 11 Signal Name ao Wired together prr No other electrical SG connection RD driven by access server TD received by access server CTS driven by access server RTS received by access server Figure 11 DB 9 to RJ 45 cable diagram Connecting to the T1 E1 PRI WAN ports An active T1 E1 PRI is not necessary to configure the RAS However an active T1 E1 PRI connection is required to receive or make calls The factory set default configuration of the access server has the T1 E1 ports disabled Note The cable connecting the T1 E1 PRI WAN ports to the RJ 48C ter mination jack should be CAT 3 or higher and extend no farther than 1 mile 1 6 km from the digital services termination Cable installation 24 Model 2960 2996 RAS User Manual 2 Hardware installation 1 Refer to figure 12 for the T1 E1 PRI RJ 48C pinout diagram RJ 45 Jack Signal Name 1 2 jem 7 8 c 1 2 asa 4 5 6 7 8 RX Receive RING RX Receive TIP TX Transmit RING TX Transmit TIP Figure 12 T1 E1 PRI RJ 48C pinout diagram 2 Attach the network cable from the telephone network demarc to the Primary T1 E1 PRI port RJ 48C on the RAS Note For 75 ohm twin coax El connections use the Patton Model 460 E1 120 ohm 75 ohm adapter to convert from a 75 ohm dual coax to the 120 ohm twisted pair interface the RAS uses
32. eee EERE es ee 14 LT 14 E 1 tea 14 Sr T T T 14 IY S TT 15 SEE e cece T sah eae E A E E act ene as E e E AE 15 E O O A O 15 E aa 16 a E e reos bone csi tates 1 RTT asas 18 2 Hardware UI O A OO Tao 19 e E Ea 20 Unpacking the TRT E L BAS a er a a a A E ER A R dad E 20 os 20 Cao o E E E A e E e tae ena 21 R I I ae eRe oe ESE EAE yr oP NS ee reser cee eee 21 o a OESOTO E PRE 21 Grounding the IM T cn E E E EE EEE ER 22 Model 2960 2996 RAS User Manual Contents 3 Connecting theBrhemetpons liebe dic idad 23 Connecting the 10 100Base T Ethernet port to an Ethernet switch Or hub sss esse seene 23 Connecting the 10 100Base T Ethernet port to an Ethernet capable workstation sese esse sees enen 24 Connecting the ElA 561 RS 232 configuration T 24 Connecting to the T1 EWPRI WAN ports monroe nad acabe cier odie AE i 24 Completing the hardware nstallation coda dis 25 Configuring the RAS for operation sssssssssssscessssssssssssssssssssassssescossssssssssssssssnsessossesscsssssassassesessossessessass 26 Introducti nidad lp ii rated 27 Cono UE ALLO ECVE ut ondo 27 Preparine the RAS for configuration dt dao oia 27 Configuring the RAS witha Web T 31 Opening the RAS Web Administration Pages needed 31 AR A ot nEs e AESA EEE NAASE E EEEE DEE Ea Eea TREES Onara ETR SEEE SAOS ESE 32 E TTT STT L TTT 34 Ie TTT 34 R R tada italia ini lid 35 Configura pilialain mser information nica 36 Gontisurmpcthe detaulteateware el Rd E rE saves R Heri 38
33. er 0 Validated via static database 52 Denied authentications 68 Primary server retries 2 Secondary server retries 0 Accounting server retries 66 Primary server timeouts 5 Secondary server timeouts 0 Accounting server timeouts 0 Maximum Response Time 1 93 sec Last Response Time 1 19 sec Configuration Validation static ThenRadms 4 Host Address 192 168 200 1 Secondary Host Address 0 0 0 0 Host Port 0 Timeout 2 Retnies l 3 Secret SharedSecret Figure 21 Authentication main window Configuring the RAS with a Web browser 34 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation AUTHENTICATION Configuration Validation no Valid ation 0 a Host Address 192 168 1519 7 Secondary Host Address IN Host Port DBS T Timeout y BRO O O o Retries B Secret No Access oo NAS Identifier closet 2950 Accounting Address 92168 1519 Secondary Accounting Address 0000 Accounting Port Hap S Accounting Enable enableAccounting 1 2 RADIUS Packet Format fullRfcPacket 0 2 To edit specific static users go back and click on the username Figure 22 Authentication Configuration window 2 Click on Modify The Authentication Configuration window appears see figure 22 3 Change Validation to noValidation 0 4 Click on the Submit Query button A Static User The Static User authentication setting means that the user will have to use the static username and password you create to log in
34. hat power is being supplied to the RAS CPU FAIL Front panel Red On solid The CPU has failed As soon as possible unplug both power cables from the RAS wait 30 seconds then plug the cables back into the RAS to see if the problem disappears If the CPU FAIL LED is still lit after the RAS completes the power up cycle refer to Replacing the RAS on page 55 to replace the RAS Off The CPU is operating normally No action recom mended ALARM Front panel Red On solid A minor alarm condition has been detected Flashing A major alarm condition has been detected Off The RAS is operating normally No action recom mended SYSTEM Front panel Green Flashing The RAS is operating normally No action recom mended Off The RAS has malfunctioned The RAS is not func tioning properly As soon as possible unplug both power cables from the RAS wait 30 seconds then plug the cables back into the RAS to see if the problem disappears If the SYSTEM LED is still not lit after the RAS completes the power up cycle refer to Replacing the RAS on page 55 to replace the RAS Fault analysis 53 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance Table 5 LED definitions Continued LED Location Color Status Meaning ETHERNET Front panel Green Off e A valid link has not been detected e Verify that the cable is plugged into the hub switch
35. he RAS e APC with a serial port and a VT 100 terminal program APC with an Ethernet port and a WWW browser Microsoft Internet Explorer or Netscape Communica tor connected to the remote access server s local LAN e The IP address and subnet mask for the RAS s Ethernet port e A range of IP addresses to be assigned to the dial in users IP pool The IP addresses of the domain name servers DNS e The IP address of the default gateway Note Before installing the RAS you will need the following information from your local telephone company telco e The line type and encoding of the T1 E1 line s The signalling of the El ISDN or MFCR2 line or the signalling of the T1 line If the signalling for El is MFCR2 you will need the number of digits the telco will send over the line for the called number and the calling number e The voice channels that are active on the T1 E1 line Preparing the RAS for configuration Before the RAS can be configured the IP address and the netmask needs to be set up This setup is done through the RS 232 CONFIG port on the RAS 1 Ifyou have not done so already install the supplied DB 9 to RJ 45 cable between the RAS RS 232 port see figure 8 on page 23 and an open serial port on your computer 2 Start a new VT 100 terminal session configured with the following characteristics Direct connection to COM port 19 2 kbps Introduction 27 8 bits No Parity 1 Stop bit
36. herefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price If you have ordered the wrong equipment or you are dissatisfied in any way please contact us to request an RMA number to accept your return Patton is not responsible for equipment returned without a Return Authorization Introduction 64 Model 2960 2996 RAS User Manual 6 Contacting Patton for assistance Return for credit policy Less than 30 days No Charge Your credit will be issued upon receipt and inspection of the equipment 30 to 60 days We will add a 20 restocking charge crediting your account with 80 of the purchase price e Over 60 days Products will be accepted for repairs only RMA numbers RMA numbers are required for all product returns You can obtain an RMA by doing one of the following e Completing a request on the RMA Request page in the Support section at www patton com e By calling 1 301 975 1000 and speaking to a Technical Support Engineer e By sending an e mail to returns patton com All returned units must have the RMA number clearly visible on the outside of the shipping container Please use the original packing material that the device came in or pack the unit securely to avoid damage during ship ping Shipping instructions The RMA number should be clearly visible on the address label Our shipping address is as follows Patton Electronics Company RMA xxxx
37. hronized with the T1 line Note Ifyou suspect that there is a physical malfunction in the WAN ports you can assemble a loopback connector to test the port see figure 30 on page 40 If you have an T1 PRI ISDN line refer to Setting the line signaling for an ISDN PRI line Otherwise refer to Setting the line signaling for a robbed bit T1 line Setting the line signaling for an ISDN PRI line Do the following 1 Scroll down the WAN Circuit Configuration window until the signaling Settings section appears see figure 31 on page 41 2 Click on the Signal Mode pop up menu and choose messageOriented 4 3 Click on the Message Oriented Switch Type pop up menu see figure 31 on page 41 and choose either nil National ISDN 1 dms Nortel Switch or att AT amp T Customer 4 Click on Submit Query Signaling is now configured for ISDN PRI Setting the line signaling for a robbed bit T1 line Do the following 1 Scroll down the WAN Circuit Configuration window until the signaling Settings section appears see figure 31 on page 41 2 Click on the Signal Mode pop up menu and choose robbedBit 3 Click on Submit Query Click on the Robbed Bit signaling Protocol pop up menu and choose LinkGroundStart LinkLoopStart or LinkEM WinkStart Click on Submit Query 6 Click on the Yellow Alarm Format pop up menu and choose one of the following options For T1 lines with D4 AMI settings this should be set to linkYellow
38. is the primary link for dial in callers Under Link 1 Click on Configuration then Modify The Line Interface Settings section of the WAN Circuit Configuration window appears see figure 29 Line Interface Settings Circuit Identifier WAN Circuit Line Coding LTR dsx1B8ZS 2 Receive Equalizer Line Buld Out Yelow Alana Format InkVellowfarmat0 FDL Figure 29 WAN Circuit Configuration window Line Interface Settings section Line Type Configuring the RAS with a Web browser 39 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Configuring the line settings 1 Click on the Line Type pop up menu see figure 29 on page 39 and choose from the following options For an El PRI line your options will be either dsx1E1 4 or dsx1E1 CRC 5 For an El R2 line your options will be either dsx1E1 MF 6 or dsx1E1 CRC ME 7 2 Click on the Line Coding pop up menu see figure 29 on page 39 and choose either dsxlAMI 5 or dsxHDB3 3 Most installations will use HDB3 Click on the Line Build Out pop up menu see figure 29 on page 39 and select el pulse 1 Click on Yellow Alarm Format pop up menu see figure 29 on page 39 and choose from the following options For an El PRI line choose linkYellowFormatDL 2 For an E1 R2 line choose linkYellowAlarmFormatBit2 1 5 Click on Submit Query At this point the WAN front panel LEDs will become active A solid green FRAME light indicator means that
39. kin user UA a EREE AAT 36 Conroe I 38 Conheunne ling settings and sienalng fot TT 39 E A T te a0 e re a E A SR Re Sy Sa Cre BERS Pero a Roe 40 Setting the lime signaling for an EPR Sn naa 41 Setting the line signaline fot an Fly RO T 41 a E T bebe 43 Contiparing line settings and small for TI oa meee ete 43 A to ato rece eee eee 43 Setting the lime signaling fonan EOR T Tonnies e E a E E A ERE R ERE 44 Semog tne lime stemalime fora tobbed bie WU Hime meriete ooe e EE iee Ee e a E E 44 Channel as 0e nt a a a E RONNA EERE EAE AE A 45 Saving your Congue Se a a E E EAE AR A A A E E NER 45 Completas T ennea eiaa ia 47 26 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Introduction This chapter contains the following procedures for configuring the Model 2960 2996 Remote Access Server for operation e Configuration prerequisites lists the items you need to have on hand before configuring the RAS Preparing the RAS for configuration describes setting up the RAS IP address and netmask parameters e Configuring the RAS with a Web browser on page 31 describes installing the power and network inter face cables e Saving your configuration on page 45 tells you how to save the configuration settings e Completing the installation on page 47 describes testing the RAS to verify that it is fully operational Configuration prerequisites You will need the following to configure t
40. l 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance 5 15 16 17 Type superuser as the default username and password then press lt RETURN gt The Top Level Man agement window displays see figure 44 TOP LEUEL MANAGEMENT HOME Alarms Authentication Ethernet Filter IP ICMP Interfaces IP MFR Version 2 RIP Version 2 SNMP System System Log Ti E1 Link Please Enter a selection Figure 44 VT 100 Top Level Management window Select option g Ethernet Select a PrimarylpAddress to set the Ethernet IP address Type the IP address at the gt prompt then press lt RETURN gt Use the left arrow key to return to the previous menu Select b PrimarylpMask to set the Ethernet IP subnet mask Type the IP netmask at the gt prompt then press lt RETURN gt Use the left arrow key to return to the top level management page Select a Home Select 1 StoreConfig to save your IP address and netmask The RAS is now prepared for configuration using a Web browser To import a saved configuration connect your Web browser to the Administration Pages then click on Import Export under the Configuration Menu to display the Import Export main window see figure 37 on page 55 To import a configuration file into the RAS type the complete path and filename for the configuration file you wish to load or click on the Browse button to select the desired file then click on the Submit Query bu
41. llation process should an access server need replacing Note All actions for Import Export require superuser access privileges Saving your configuration 45 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation 4 To import or export a configuration click on Import Export under the Configuration Menu to display the Import Export main window see figure 34 IMPORT EXPORT EXPORT CURRENT FLASH CONFIGURATION The current power up settings as stored in the system flash will be dumped to your screen You may then save them in a file for later import back into the system Note that the information which is exported is the current hard storage settings NOT the current settings You may want to issue a Record Current Configuration on the home page first Export Flash IMPORT FLASH CONFIGURATION FROM FILE If you have previously exported the system configuration to a file then you can submit that file below and the system will update its flash configuration from the data saved in the file After this operation the system should be rebooted to activate the new settings The configuration is loaded directly into the flash and so does NOT immediately modify any settings WARNING This operation will erase whatever settings you currently have in the system Browse Submit Query Figure 34 Import Export main window 5 To export the flash configuration click on the Export Flash link on the Import Ex
42. mit 11 Type the Calling Number Total Digits in the box provided This setting tells the RAS how many digits to expect from the phone company This number is the calling party s phone number or Caller ID informa tion 12 Set the First Middle and Last Response Codes These are the codes the switch expects after each digit sent by the switch 13 Click on Submit signaling is now configured for MFC R2 Configuring the RAS with a Web browser 42 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Note The information entered into the Interregister Signaling section must match the information the telco provided If the information entered is not the same the RAS may not answer calls In some installations the phone company will send a special tone to alert that it is done sending the Calling Number In this case the value in the Total Dig its box does not have to match the telephone company s exactly Channel assignment This section describes configuring the RAS so it will know which channels are active Do the following 1 Select T1 E1 Link on the Configuration Menu The T1 E1 Link Activity window appears see figure 28 on page 39 2 Click on Channel Assignment The WAN Circuit Channel Assignment window appears see figure 33 WAN Circuit CHANNEL ASSIGNMENT Set all channels to Off Dialin Frame Relay Private Line Drop and Insert Blocked Submit Query Channel Desired Function Cu
43. ng Patton T TT 63 A A E 64 Contact Into mallorca 64 Warranty Service and Returned Merchandise Authorizations LRM AS 64 Waa COV E E A I E E coadias 64 UE a E ia 64 Returns TL EAE E E E EE T 64 R tum tor eredt poly 2 e E vas E E E EE E ISEO aE 65 RMA AUM T 65 SIE tota To aaile no iii ia 65 Compliance Information Radio and TV Interference The Model 2900 Series generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio and television reception The Model 2900 Series has been tested and found to comply with the limits for a Class A comput ing device in accordance with the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection from such interference in a commercial installation However there is no guar antee that interference will not occur in a particular installation If the Model 2900 Series causes interference to radio or television reception which can be determined by disconnecting the cables try to correct the interfer ence by one or more of the following measures moving the computing equipment away from the receiver re orienting the receiving antenna and or plugging the receiving equipment into a different AC outlet such that the computing equipment and receiver are on different branches Industry Canada Notice The Canadian Department of Communica
44. nt to support patton com will be answered within 1 business day Telephone support standard telephone support is available 5 days a week from 8 00 am to 5 00 pm EST 1300 to 2200 UTC by calling 1 301 975 1007 Warranty Service and Returned Merchandise Authorizations RMAs Patton Electronics is an ISO 9001 certified manufacturer and our products are carefully tested before ship ment All of our products are backed by a comprehensive warranty program Note Ifyou purchased your equipment from a Patton Electronics reseller ask your reseller how you should proceed with warranty service It is often more convenient for you to work with your local reseller to obtain a replacement Patton services our products no matter how you acquired them Warranty coverage Our products are under warranty to be free from defects and we will at our option repair or replace the prod uct should it fail within one year from the first date of shipment Our warranty is limited to defects in work manship or materials and does not cover customer damage lightning or power surge damage abuse or unauthorized modification Outofwarranty service Patton services what we sell no matter how you acquired it including malfunctioning products that are no longer under warranty Our products have a flat fee for repairs Units damaged by lightning or other catastro phes may require replacement Returns for credit Customer satisfaction is important to us t
45. or as shown in figure 7 Grounding stud Power cable retainer clip Figure 7 Power cable retainer clip 3 Repeat steps 1 and 2 to install the remaining power cable Grounding the Model 2960 2996 Do the following 1 Assemble a ground wire using 10 AWG wire with green colored insulation and two ring terminals Make the wire long enough to reach one of the following ground sources The building ground rod generally located at the site s main service entrance A sprinkler system pipe A cold water pipe Building structural steel equipment rack must not exceed the distance specified in either local electrical To avoid the risk of personal injury the distance between ground and the A codes or the National Electrical Code WARNING 2 Install the ground wire between the grounding stud see figure 7 and the grounding source Cable installation 22 Model 2960 2996 RAS User Manual Connecting the Ethernet ports 2 Hardware installation The RAS has a single 10 100 Ethernet interface for connection to your LAN see figure 8 The Ethernet port will autosense the correct speed of the local LAN and automatically negotiate half or full duplex operation This section describes connecting the RAS to the Ethernet LAN via an Ethernet hub switch or workstation RS 232 CONFIG RJ 45 connector EIA 561 10 100 ETHERNET RJ 45 connector T1 L PRI WAN PORTS RJ A8C connectors Figure 8 Model
46. or with an auto sensing full duplex 10Base T or 100Base T interface It also includes e 100Base TX half full duplex operation 100 100 10Base T half full duplex operation 10 10 e Auto detection and fallback e 10 100 Mbps link and status indicators Hardwa re overview 13 Model 2960 2996 RAS User Manual 1 Introduction Signaling Robbed bit R1 R2 Q 921 Q 931 Modems Up to 48 60 Model 2960 or 96 120 Model 2996 V 92 V 90 K56Flex V 34 ISDN B channel digital calls additional ports functionality can be added by installing optional PMC expansion modules or 64 kbps and 56 kbps DOVBS data over voice bearer services RS 232 control port An RS 232 port provides for initial configuration of the RAS The RS 232 port also supports e Asynchronous data at 19 2 kbps e An RJ 45 connector with EIA 561 pinout A VT 100 console management interface e Hardware CD and DTR signals for external modem support Power system e Fixed internal dual redundant load sharing power supplies e Universal input voltage range 90 to 260 VAC 50 60 Hz e Optional DC power supply with 36 to 72 VDC e Power consumption less than 35 watts Central processing unit The 2960 2996 is powered by a RISC based Intel model i80960VH processor operating at 100 MHz The CPU executes the LAN protocol IP routing WAN protocol management and authentication software It also sup ports e 4 Mbytes of FLASH memory 32 Mbytes of EDO DRAM Temper
47. or workstation and the RAS e Verify that the hub switch or workstation is powered on Replace the cable If the problem still exists refer to Replacing the RAS on page 55 to replace the RAS If the problem still exists troubleshoot the hub switch or workstation On solid Link status is nominal for the Ethernet port No action recommended CALLS ACT Front panel Green On solid Indicates call activity on the RAS No action recom mended Flashing A call is incoming No action recommended Off No active calls on the RAS No action recom mended WAN PORT FRAME Front panel Green On solid Indicates normal activity at each of the four T1 E1 PRI links No action recommended Flashing Indicates that the RAS is detecting the network but is unable to synchronize with it Off Indicates an error WAN PORT ERROR Front panel Red On solid Indicates signal from WAN is not present Flashing Intermittent errors on the WAN port are recog nized Off Indicates normal activity at each of the four T1 E1 PRI links No errors recognized 10 100 ETHERNET Rear panel Yellow On solid Link is valid but no packets are seen No action recommended Off e A valid link has not been detected e Verify that the cable is plugged into the hub switch or workstation and the RAS e Verify that the hub switch or workstation is powered on e Replace the cable If the problem still exists refer to Replacing the RAS on page
48. port main page The access server will display text configuration information resembling that shown in figure 35 ol oboe lod lod kekko ook ok k kk kkk kk Flash configuration data for Server The data below is the current hexadecimal representation of your configurable data inthe system Select the File Save As option to save the data to a file This file can be reloadedinto your system at a later date You may edit and comm ent the top portion of this file but do not modify any data after the at symbol Also do not put an at symbol in the comment area START CONFIGURATION DATA fconfigData 5 0x01 00 00 00 04 04 04 04 04 04 04 04 03 08 08 03 08 03 08 03 04 04 04 04 04 04 04 04 03 03 03 08 08 08 08 03 04 04 04 04 04 04 04 04 03 03 03 08 03 03 03 08 04 04 0 4 04 04 03 04 04 08 08 08 03 03 03 03 03 00 00 00 00 feonfigData 6 0x01 00 00 00 04 04 04 04 04 04 04 04 08 08 08 03 08 03 08 08 04 04 04 04 04 04 04 0 4 03 08 08 08 08 05 05 03 04 04 04 04 04 04 04 0 4 03 03 03 08 208 08 08 08 04 04 04 04 04 08 04 04 08 08 03 08 03 08 08 03 00 00 00 00 Figure 35 Typical access server flash memory configuration data Saving your configuration 46 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation To save the displayed data as a text file select the Save option on your browser see figure 36 For example under Netscape select File gt Save As A dialog box will display enabling you to save th
49. pport for both channel associated or common channel signaling Parameter WAN Protocols Table 3 Software overview Modem Support V 92 28 000 56 000 s V 90 28 000 56 000 e K56 Flex 32 000 56 000 s V 34 Annex 12 2 400 33 600 V 34 2 400 28 800 V 8bis capabilities negotiations s V 32bis 7 200 14 400 with trellis encoding V 32 4 800 3 9 600 lt V 22 600 1 200 amp 2 400 e V 22bis 600 1 200 amp 2 400 s V 21 300 bps Bell 212A 1 200 bps Bell 103 300 bps Bell 202 75 1 200 bps EIA PN 2330 and low speed data modem automode proce dures Modulation supervision for automatic rate selection s Bit error performance monitoring for automatic fallback and fall forward e V 14 synch to async conversion buffered direct e V 42 sync to async conversion with error correction s V 42bis compression s 64 kbps and 56 kbps Digital ISDN e V 110 e DOVBS e User selectable modulation and speeds Quick Connect s Modem on hold LAN Protocols SLIP e Sync Async PPP with dial up auto detection e Multilink PPP amp Multichassis Multilink with L2TP tunneling s LCP e IPCP with MS extensions Frame Relay RFC 1490 IP Encapsulation e User configurable PVCs s User selectable 2 3 or 4 byte DLCI address field formats Conges tion recognition and management s Individual DLCI statistics Current throughput indication 10 second average Online help s 802 3 Ethernet ARP RARP IP over Ethernet e Proxy ARP for dial up IP addres
50. r where the malfunctioning RAS is located Unplug both male power cable connectors from their outlets Rotate the power cord retainer clips out of the way then remove both power cables from the malfunction ing RAS Disconnect and label the following cables from the malfunctioning RAS the T1 E1 PRI WAN cables the RS 232 CONFIG cable the 10 100 ETHERNET cable Disconnect the ground wire from the grounding stud If the RAS is mounted in a rack remove it from the rack Place the malfunctioning RAS in the container that the replacement RAS came in so you can return the RAS for repair Maintenance 57 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance Installing the replacement RAS 1 SX Y PSN If you are installing the replacement RAS in a 19 inch rack go to step 2 Otherwise place the RAS at the desired location then go to step 5 Install the rack mounting ears onto the RAS using the mounting hardware provided Place the RAS at the desired position in the rack Secure the RAS in position with the mounting screws Install the ground wire onto the grounding stud Connect the following cables onto the RAS the T1 E1 PRI WAN cables the RS 232 CONFIG cable the 10 100 ETHERNET cable Install the power cable into their IEC 320 connectors Rotate the power cable retainer clips so they secure the power cable plugs in the IEC 320 connectors Verifying the hardware installation
51. reen LED that indicates line speed and a yellow LED that indicates link status and activity The yellow LED is either flashing yellow meaning that packets are being received at the Ethernet port or solid yellow meaning that the link is valid but no packets are being received The green LED is either lit indicating 100 Mbps operation or off indicating 10 Mbps operation Note The green LED reflects the speed of the last valid Ethernet connection The RAS is operational De activating the RAS Perform the following procedure to deactivate the RAS 1 Disconnect the male ends of both power cords from the power distribution strip or to a wall outlet 2 Verify that the POWER LED extinguishes Introduction 50 Chapter 5 Troubleshooting and maintenance Chapter contents A e drid didas El io A scoot eek teal ese nee eee tee eee ee Coal trations aT A H Ee ITE TT IT me current RAS TT T R ee I TD IT T Veny me the hardware T eiie esterases ree oe AO ets one te oe esse ve ts A ot ooo E A Completa the metalation atra aaa 51 Model 2960 2996 RAS User Manual Introduction 5 lt Troubleshooting and maintenance This chapter describes troubleshooting and fault analysis that can be performed by the operator If you require more help refer to Chapter 6 Contacting Patton for assistance Refer to table 4 for a list of common symp toms and suggested remedies Note The following information assumes tha
52. ric inspection authority or electrician CAUTION FCC Information The Model 2900 Series has been tested with the specifications in Part 68 of the FCC rules Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of the Model 2900 Series If this happens the telephone company should give you advance notice to prevent the interruption of your service The telephone company may decide to temporarily discontinue your service if they believe your Model 2900 Series may cause harm to the telephone network Whenever possible they will contact you in advance If you elect to do so you have the right to file a complaint with the FCC If you have any trouble operating the Model 2900 Series please contact Patton Electronics Technical Support at 1 301 975 1000 The telephone company may ask you to disconnect the equipment from the telephone net Model 2960 2996 RAS User Manual Compliance Information work until the problem has been corrected or until you are certain that the Model 2900 Series is not malfunc tioning In accordance with FCC rules and regulation CFR 47 68 218 b 6 you must notify the telephone company prior to disconnection The following information may be required when applying to your local tele phone company for leased line facilities The Universal Service Order Code USOC is RJ48 The Facility Interface Codes FIC are 04DU9 BN 04DU9 DN 04DU9 1KN and 04D
53. rm a cold restart When you select Hard Reset the RAS confirms that you want to execute this command Then the RAS will disconnect all current ses sions re initialize the interfaces and re load configuration parameters from FLASH Set Factory Default Configuration this button figure 20 clears out the configuration in FLASH and loads the factory default parameters into FLASH memory The factory default settings will not execute on the RAS until it is re booted Note Set Factory Default Configuration figure 20 will delete any routing information the RAS s Ethernet IP address and any other site spe cific settings made for your particular installation You will have to re enter the RAS s Ethernet IP address and netmask using the front panel control port in order to use the HTTP HTML Manage ment pages Configuring the RAS with a Web browser 33 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Configuring simple authentication The following sections describe two methods for configuring simple authentication to test the setup No Validation A No Validation authentication setting means that the user will be able to log in without requiring a username or password 1 Select Authentication on the Configuration Menu The Authentication window displays see figure 21 AUTHENTICATION Modify Statistics Validated authentications 1 148 Validated via primary server 1096 Validated wia secondary serv
54. rrent State Figure 33 WAN Circuit Channel Assignment window 3 Click on the Dialin button located under Set all channels to 4 Click on Submit Query Configuring line settings and signaling for T1 1 Select T1 E1 Link on the Configuration Menu The T1 E1 Link Activity window appears see figure 28 on page 39 2 Link 1 corresponds to Line 1 on the RAS This is the primary link for dial in callers Under Link 1 Click on Configuration then Modify The Line Interface Settings section of the WAN Circuit Configuration window appears see figure 29 on page 39 Configuring the line settings 1 Click on the Line Type pop up menu see figure 29 on page 39 and choose from the following options dsx1ESF Extended SuperFrame DS1 Configuring the RAS with a Web browser 43 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation dsx1D4 AT amp T D4 format DS1 For ISDN PRI service set the line type to dsx1 ESF 2 Click on the Line Coding pop up menu see figure 29 on page 39 The most common options are dsx1B8ZS and dsx1AMI For ISDN PRI service set the line coding to dsx1B8ZS 3 Click on the Line Build Out pop up menu see figure 29 on page 39 and select tl pulseOdB 1 4 Click on the Yellow Alarm Format pop up menu and choose linkYellowFormatBit2 1 5 Click on Submit Query At this point the WAN front panel LEDs will become active A solid green FRAME light indicator means that the RAS has sync
55. ructions to avoid property damage The alert symbol and CAUTION heading indicate a potential haz CAUTION Typographical conventions used in this document This section describes the typographical conventions and terms used in this guide General conventions The procedures described in this manual use the following text conventions Table 1 General conventions Convention Meaning Indicates a cross reference hyperlink that points to a figure graphic table or section heading Clicking on the hyperlink jumps you to the ref erence When you have finished reviewing the reference click on the Go to Previous View button in the Adobe Acrobat Reader toolbar to return to your starting point Garamond blue type Futura bold type Indicates the names of menu bar options Italicized Futura type Indicates the names of options on pulldown menus Futura type Indicates the names of fields or windows Garamond bold type Indicates the names of command buttons that execute an action lt gt Angle brackets indicate function and keyboard keys such as lt SHIFT gt lt CTRL gt lt C gt and so on Model 2960 2996 RAS User Manual About this guide Table 1 General conventions Continued Convention Meaning Are you ready All system messages and prompts appear in the Courier font as the system would display them dir Bold Courier font indicates where the operator must type a response or
56. ses T1 CT1 e Robbed Bit with Ground Start Loop Start E amp M Wink E amp M Immediate Taiwan R1 e PSTN Connectivity Office Side Robbed Bit e PRI Q 931 Switch Support NI1 AT amp T Lucent DMS T1 E1 Near and Far end Statistics e User Selectable Time Slot allocation s E1 CE1 with MFR2 with user configurable inter register codes e PRI Switch Support NET5 CTR 4 TSO14 INS1500 e Drop amp Insert with signaling conversion s Digital Cross Connect with multiple clock source fail over protection IP Services TCP IP suite with extensive protocol statistics e ICMP with redirect enable disable e TFTP e FTP e RLOGIN e TELNET e Proxy ARP e IP over Pointto Point Protocol s IP over Ethernet s Van Jacobson TCP Header Compression e PPP address and protocol compression s RIP and RIPv2 dynamic route distribution with support for Multiple RIP interfaces e User configurable static routes with gateway host interface routes e TCP clear connection TCPRAW Dial in NetBIOS UDP broadcast enable disable e IP Encapsulation within IP RFC 2003 Management HTTP s SNMPv2 with MIB Il e TELNET e RS232 Console port e SYSLOG client e Remote soft ware upgrade via FTP s Complete dial in statistics including the viewing of active calls previous 15 dead calls administrative call termination s Selectable login time limit e Selectable idle time limit s Selectable session total time limit e Dial in dynamic IP address pool management using DNIS e Dial out via Telnet
57. ss lt RETURN gt The Administration Pages Home window appears see figure 18 Zz 5s Z lt E CONFIC HOME Import Export Alarms Authentication DAX Dial In Dial Out Drop and Insert DSP Ethernet Filter TP Frame Relay Interfaces IP MER Version 2 RIP Version 2 SNMP System System Log TLE Link About License Configuring the RAS with a Web browser Remote Access Server Nov 8 2001 14 09 46 STATUS OF ACCESS SERVER _ Active Calls 9 Peak Active Calls 20 Total Calls 1532 DSPs Not Working 0 Total DRAM Detected 30506336 Running Since Last Boot 5 days 06 43 49 hours IMME DIATE ACTIONS Record Current Configuration Hard Reset Set Factory Default Configuration Figure 18 Home page 31 Model 2960 2996 RAS User Manual Home page overview The HOME window is divided into two panes the Configuration Menu pane and the configuration informa tion pane see figure 19 The Configuration Menu contains the links to the various RAS subsystems while the configuration information pane is where you can view status and other information or make changes to the system configuration Unlike the Configuration Menu pane which looks the same no matter which subsystem page you may move to the configuration information pane contents will change as you move from one sub system page to another gt Z es Z Q lt GE J CONFIC
58. t file Select the location where you want the file stored type a file name and click Save ARARARAARAARA REA ARALAR RARA RA RARA RARA RARA RACIAL Flash configuration data for Server of your configurable Pile Save As option t Saveln E Access_Server_Configs oa seo file can be reloaded You may edit and comm but do not modify any do not put an at sy START CONFIGURATION D G fconfigData 5 0x01 04 04 04 04 04 04 04 04 08 08 08 Pleneme save_config ta 08 08 08 08 04 04 00 00 00 00 00 00 00 00 00 00 00 00 700 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 97 AD fconfigData 9 0x04 00 00 00 02 6 31 D1 6D 06 00 00 02 68 03 00 00 00 01 00 00 00 6D 6F 64 65 6C 32 38 30 30 73 65 63 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0 00 00 00 65 74 2D 32 39 36 30 00 00 00 00 00 00 00 00 00 00 00 00 00 ANAN Ane Ane AN ANAN ANA AN AN NANA AN AN ANAN NAN AN AN NN AN Figure 39 Saving the access server flash memory configuration data as a text file Removing the defective RAS 1 Remove the replacement RAS from its shipping container and place it nea
59. t there is only one failure involving the RAS and that if you perform the corrective action listed it will solve the problem If you are unable to correct a failure refer to Chapter 6 Contacting Patton for assistance Problem Table 4 Symptoms Corrective Action POWER LED is extinguished Verify that power is being supplied to the RAS POWER LED is flashing One of the power supplies has malfunctioned The RAS will function nor mally indefinitely with one power supply so you can wait until a low traffic time then refer to Replacing the RAS on page 55 to replace the RAS CPU FAIL LED is lit CPU has failed As soon as possible unplug both power cables from the RAS wait 30 seconds then plug the cables back into the RAS to see if the problem disappears If the CPU FAIL LED is still lit after the RAS completes the power up cycle refer to Replacing the RAS on page 55 to replace the RAS ALARM LED is lit Indicates that an alarm condition has been detected SYSTEM LED is extinguished The RAS is not functioning properly As soon as possible unplug both power cables from the RAS wait 30 seconds then plug the cables back into the RAS to see if the problem disappears If the SYSTEM LED is still lit after the RAS completes the power up cycle refer to Replacing the RAS on page 55 to replace the RAS 10 100 ETHERNET yellow LED is extinguished A valid link has not been detecte
60. te vote ce eek eee eea cath AAE eee det ee aa eee ae aaa eaten ee 14 Fo SNe ap eR CE Ae RGR cee ee PA DR a ERC Poe eR Sena eee 14 Rs T aR ee Pee ere rere E peer eeee rere eee 14 ST 15 STE R AE rado 15 Management SERV ACES asean raa ra E E A A a A E Senn caus ced cusuesseatuseeesscusvovesesuarouenaeaas 15 LED T e e de Tere 16 A t 17 Na 18 Model 2960 2996 RAS User Manual 1 Introduction Model 2960 2996 Remote Access Server overview The Model 2960 2996 is a central site remote access server with integrated modems which terminate dial up analog and digital users The Model 2960 RAS combines 16 24 30 48 60 or 72 ports the 2996 RAS com bines 96 or 120 analog and digital modems RAS software a 10 100 Ethernet port IP Routing Frame Relay PPP forwarding and four T1 E1 WAN ports The 2960 2996 RAS simultaneously consolidates analog modem and digital ISDN remote access connections over PSTN digital trunks using a completely digital approach Up to four T1 E1 PRI ports provide PSTN and or PABX connectivity and terminate up to 48 60 Model 2960 or 96 120 Model 2996 analog modem or digital ISDN calls within a single chassis The Model 2960 2996 incorporates channel bank terminal server router and modem functionality in a self contained compact package Figure 1 Model 2960 2996 RAS Ultra Red version shown Model 2960 2996 Remote Access Server overview 12 Model 2960 2996 RAS User Manual 1 Introduction Hardware over
61. tes line speed Verify that the yellow LED is either flashing yellow meaning that packets are being received at the Ether net port or solid yellow meaning that the link is valid but no packets are being received The RAS is operational Maintenance 62 Chapter Contacting Patton for assistance Chapter contents A O a Dc Sa eee a rere eee E E 64 o a ere Re E ee eee ee 64 Warranty Service and Returned Merchandise Authorizations MA TTT cta 64 O TE Ta 0 E A eee ee are a dn 64 CEDE o 64 A oa ai oe ad 64 Remoto tar I IAS E doa eye eee 65 I A TT T T eee 65 K E T 65 63 Model 2960 2996 RAS User Manual 6 Contacting Patton for assistance Introduction This chapter contains the following information e Contact information describes how to contact PATTON technical support for assistance e Warranty Service and Returned Merchandise Authorizations RMAs contains information about the RAS warranty and obtaining a return merchandise authorization RMA Contact information Patton Electronics offers a wide array of free technical services If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base Here we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems e Online support available at www patton com e E mail support e mail se
62. ting Information window 2 Type the IP address of the router forwarding packets to the Internet in the Gateway box This is the default gateway 3 Click on the Add Route button Configuring the RAS with a Web browser 38 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Configuring line settings and signaling for El 1 Select T1 E1 Link on the Configuration Menu The T1 E1 Link Activity window appears see figure 28 T1 E1 LINK ACTIVITY Link 1 Type dsx1ESF 2 Circuit ID WAN Circuit Line Status No Alarm Channel Assignment Near End Line Statistics Current History Totals Far End Line Statistics Current History Totals Link 2 Type other 1 Circuit ID WAN Circuit Line Status No Alarm Configuration Channel Assignment Near End Line Statistics Current History Totals Far End Line Statistics Current History Totals Link 3 Type other 1 Circuit ID WAN Circuit Line Status No Alarm Configuration Channel Assignment Near End Line Statistics Current History Totals Far End Line Statistics Current History Totals Link 4 Type other 1 Circuit ID WAN Circuit Line Status No Alarm Configuration Channel Assignment Near End Line Statistics Current History Totals Far End Line Statistics Current History Totals Figure 28 T1 E1 Link Activity window 2 Link 1 corresponds to Line 1 on the RAS This
63. tions label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommuni cations company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above condition may not prevent degradation of service in some situations Repairs to some certified equip ment should be made by an authorized maintenance facility designated by the supplier Any repairs or alter ations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the ground connections of the power utility telephone lines and internal metallic water pipe system are connected together This protection may be particularly important in rural areas Users should not attempt to establish or modify ground connections A themselves instead they should contact the appropriate elect
64. tton see figure 37 on page 55 Upon successfully importing the file the access server will display Configuration Load Complete indicating that the new operating parameters have been loaded into flash memory Click on HOME under the Configuration Menu then click on the Hard Reset button under Immediate Actions Maintenance 61 Model 2960 2996 RAS User Manual 5 e Troubleshooting and maintenance Note Do not select Record Current Configuration after importing configu ration parameters Completing the installation This section verifies that the RAS is fully operational 1 Temporarily disconnect the male ends of both power cords from the power distribution strip or to a wall outlet Wait 30 seconds then plug the power cords in again 2 Verify that the green POWER LED is lit If the POWER LED is flashing green refer to Chapter 5 Trou bleshooting and maintenance 3 Verify that the Link 1 Frame LED illuminates indicating that the RAS is synchronizing with the T1 E1 PRI signal 4 Verify that after 5 seconds the Link A Error LED begins flashing indicating that the RAS is satisfied with the quality of the T1 E1 PRI signal 5 Verify that after 10 seconds the Link A Error LED extinguishes indicating that the RAS is satisfied with the network signal and that the link is ready for use 6 There are two LEDs on the RAS 10 100 Ethernet port a yellow LED that indicates link status and activ ity and a green LED that indica
65. ve IP addresses from multiple subnets The subnets must be separated by a semi colon for example 192 155 155 1 6 192 155 160 41 46 Note The IP address pool is limited to 39 characters 4 Click the Submit Query button under the section Note Fach section in the Modify Dial In window has its own Submit Query button In order for a change in a particular section to take place that section s submit query button must be selected before making changes elsewhere 5 Scroll down to the Domain Name Server section of the Modify Dial In window see figure 26 Configuring the RAS with a Web browser 37 Model 2960 2996 RAS User Manual 3 Configuring the RAS for operation Domain Name Server Primary Domain Name Server 1921091 3 Secondary Domain Name Server fi 92 109 10 23 Primary WINS Secondary WINS Submit Query Figure 26 Modify Dial In window Domain Name Server section 6 Enter in the IP Address of the primary and secondary domain name servers DNS The DNS enables users to find locations on the Internet 7 Click on Submit Query Configuring the default gateway Do the following to add the default gateway if it was not already configured through HyperTerminal 1 Select IP on the Configuration Menu then click on Routing Info see figure 27 IP ROUTING INFORMATION Add a route Destination Gateway 0 0 0 0 101 31 Add Route 0 0 0 0 0 0 0 0 0 0 0 0 Add Route Figure 27 IP Rou
66. view The Model 2960 2996 RAS is a fully integrated remote access server for central site concentration of analog and digital modem calls The RAS see figure 2 comprises a 1U high 17 inch wide chassis that contains a motherboard and two dual redundant power supplies A full set of LEDs are present on the chassis front panel while connections for WAN LAN and control ports are present on the rear of the chassis Two IEC 320 receptacles provide for AC power input Optional DC power supplies with 32 to 72 VDC are available DSP s support 48 60 Model 2960 or 96 Model 2996 simultaneous analog modem or digital ISDN calls On board temperature sensor Convection cooled Four T1 E1 PRI access ports No moving parts Control port answer up to 48 60 Model 2960 Full dupl or 96 120 Model 2996 Redundant dieting 10 1 00 Mbps tar configuras A V 90 or ISDN calls also supports POWSESUPRIY Ethernet FR PPP HDLC network uplinks Figure 2 Model 2960 2996 RAS features Cool White version shown WAN The RAS includes four WAN ports each of which is software selectable for T1 El or PRI operation These WAN ports are provided via balanced RJ 48C interfaces They also include e Built in T1 El CSU DSU T1 1 544 Mbps with D4 or ESF framing AMI or B8ZS FCC part 68 compliant E1 2 048 Mbps with Double frame or CRC4 framing AMI HDB3 CTR 4 and CTR 12 compliant LAN The 10 100 Mbps Ethernet LAN port is presented on an RJ 45 connect
67. with user configurable port numbers s Layer 3 amp Layer 4 IP Filters with auto default for dial in users and Ethernet Authentication RFC 2138 amp RFC 2139 RADIUS client with packet format selection and authentication statistics with user configurable timeout retry parameters e PAP amp CHAP e CLID ANI DNIS e ASCII Username amp Password s Internal Static Users Database 111 entries Software overview 18 Chapter 2 Hardware installation Chapter contents l ses esca Unpackinmthe Model 2960 2996 INAS ier a a rea E EE A E states RAS chassie inaano g ts e aa a E A A recta AR B E e A E AE A E atra Attaching the cable retainer Clips concen emaa iar an a a a EA NEA E Baauicewseeeuers Instalime TTT T Grounding the TL E T A OT Connecting the 10 100Base T Ethernet port to an Ethernet switch or hub Connecting the 10 100Base T Ethernet port to an Ethernet capable workstation Conecte the ELS OL RS 2 a T ees eee eee eee Connecting tothe TIERNA pora Ocio aces SA ecos 19 Model 2960 2996 RAS User Manual 2 Hardware installation Introduction This chapter contains the following procedures for installing the Model 2960 2996 RAS e Unpacking the Model 2960 2996 RAS lists the contents of the RAS shipping container e RAS chassis installation describes installing the RAS on a flat surface or in a standard 19 inch rack e Cable installation on page 21 describes installing the power and network interface c

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