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Panasonic KX-TVM50 Recording Equipment User Manual

1. 65 2 10 3 Modem CONMECHON eer ira a 65 2 11 Frame Earth Connection i 67 2 12 Connecting the AC Adaptof JJ 68 2 13 Securing the Y 70 2 14 lnitialising the VPS During Installation eeeeeeeeeer nennen 72 2 15 Wall MOUNINO cis wcities sake XXE En RI EXERTIFE DE nx RR E xi EXE Ex EXER EXE RISO A RETE IR EN 73 2 15 1 Wall Mounting the VPS leslie 73 2 15 2 Wall Mounting the iaia 77 3 Installing KX TVM NCV Maintenance Console 83 3 1 ERE 84 12 Installation Manual 3 2 KX TVM NCV Maintenance Console Installation 85 3 3 Starting KX TVM NCV Maintenance Console eere 88 4 APT DPT Integration with a Panasonic KX T Series PBX 91 4 1 Guidelines for APT DPT Integration errriiiii nennen nennen nnne 92 4 1 1 APT DPT negra 92 4 1 2 When to Use APT DPT Integration nennen nnns 92 4 3 Integration Features 22 9 rennen 92 4 2 KX TDA Series PBX Programming for DPT Integration 95 4 3 KX
2. 115 4 5 KX TD Series PBX Programming for DPT Integration 120 4 5 1 KX TD Series PBX Programming via the Manager s 120 4 5 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool 123 4 6 KX TD500 PBX Programming for DPT Integration eene 125 4 7 KX TA Series PBX Programming for APT 131 4 8 Completing the PBX VPS iii 134 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 137 4 9 1 Live Call Screening LCS Programming iii 137 4 9 2 Live Call Screening Password Assignment eee 197 4 9 3 Live Call Screening Password Cancelling 138 4 9 4 Live Call Screening Recording Mode Assignment i 138 4 9 5 Live Call Screening Private Hands Free Mode 139 4 9 6 Live Call Screening Assignment via PC 139 4 9 7 Live Call Screening Button Assignment ii 144 4 9 8 Live Call Screening Cancel Button 144 4 9 9 Two
3. 31 2 1 Before Installation me M 32 2 2 UNpackinig 35 2 3 Names and LOCallolg usssiavicnsssiaags rax Fux saa s ba ian 36 2 4 Installation Overview e 41 2 5 Opening Closing the 42 2 6 Removing the Dummy Cover PlateS rrrccii eee 46 2 7 Installing Optional 50 nennen nennen nnne nnn 47 2 7 1 2 Port Hybrid Expansion Card KX TVM502 nennen 48 2 7 2 2 Port Digital Expansion Card 503 enne 50 2 7 8 Memory Expansion Card KX TVM524 i 52 274 LAN Interface Card KX TVMBORM FEE En DR PERS 53 2 7 5 Modem Card KX TVM296 ricrea ea 55 2 8 Installing Optional Cards KX TVM200 KX NCV200 57 2 8 4 4 Port Digital Expansion Card 204 58 2 8 2 Modem Card KX TVM296 sleale 61 2 9 PBX Connections 62 2 9 1 Connecting to the c DEA 62 2 9 2 Modular Plug CST 63 2 10 PCConnettioli acc 64 2 101 USB Cenneciioh cla 64 2 10 2 LAN Connection
4. 7 Turn the power switch back on at the VPS CAUTION If the Mode Switch is not set to position 0 all programming will be lost when the power is switched off After initialising the VPS continue with the installation procedure and or begin programming the VPS 72 Installation Manual 2 15 Wall Mounting 2 15 Wall Mounting 2 15 1 Wall Mounting the VPS Mounting on a Wooden Wall 1 Placethe appropriate wall mounting template found on the last 2 pages of this manual on the wall to mark the locations where the 3 screws need to be placed 120 mm KX TVM50 KX TVM200 KX NCV200 2 Install the screws and washers included in the wall Washer Drive the screw to this position Note Drive the screws into the wall until each screw head is the same distance from the wall e Install the screws perpendicular to the wall Installation Manual 73 2 15 Wall Mounting 3 Mountthe unit as shown ana ame T gt o il e Do not block the openings of the unit Allow space of at least 20 cm above and 10 cm on the sides of the unit e sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked e Be careful not to drop the unit 74 Installation Manual 2 15 Wall Mounting Mounting on a Concrete or Mortar Wall CAUTION When driving the mounting screws int
5. O O mea DI es Q Panasonic KX TVM50 KX TVM200 KX NCV200 et a ie ea eee re ee oe eS e Use a category 5 cross cable user supplied when connecting the VPS to a switching hub 2 10 3 Modem Connection To connect an off site PC to the VPS remotely via modem an optional Modem Card must be installed in the VPS and the off site PC must also be equipped with a modem Extension EE To Modem PC _ Installation Manual 65 2 10 PC Connection 66 Note Installation Manual Do not connect the modem directly to the network Connect the modem to the PBX as you would a standard single line telephone SLT Off site programming is possible if trunk CO line calls from the remote PC are routed to the extension port connected to the VPS modem Note that the effective data transfer rate of the internal modem maximum 33 600 bps will be subject to the throughput limitations of the PBX 2 11 Frame Earth Connection 2 11 Frame Earth Connection IMPORTANT Connect the frame of the main unit to earth The earthing plug of the AC cable provides some protection from external noise and lightning strikes but it m
6. Model Model Name Maximum Quantity KX TVM204 4 Port Digital Expansion Card 6 KX TVM296 Modem Card 1 CAUTION Before installing optional cards it is very important that the power to the unit be turned off Before touching the optional cards or any components within the unit discharge any static electricity from your body by touching the earth terminal if it is connected to earth or by using an earthing strap user supplied This is a critical step that must be performed to protect the circuit board and other components from damage caused by static electricity Installation Manual 57 2 8 Installing Optional Cards KX TVM200 KX NCV200 2 8 1 4 Port Digital Expansion Card KX TVM204 Each KX TVM204 adds 4 ports to the VPS which can be used for DPT Integration KX TVM204 cards can be installed in slots 1 to 6 of the VPS Basic Configuration Maximum Configuration Integration Type KX TVM204 x 6 No of Jacks No of Ports No of Jacks No of Ports DPT Integration 0 0 12 24 2 per jack Included Items Extension Bolt x 3 Screw x 3 Installation 1 Position the front of the card so that the jacks fit in the open slot Make sure that the tabs on both sides of the card fit into place Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so
7. Cesi Click OK to start Auto Configuration then continue from If Auto Configuration is started in this section or Cancel to skip Auto Configuration then continue from If Auto Configuration is skipped later in this section Installation Manual 195 6 1 Starting Up If Auto Configuration is started Auto Configuration available for APT DPT Integration only allows the PBX and VPS to exchange information and make the setup process easier If you cannot use Auto Configuration or skip Auto Configuration continue from If Auto Configuration is skipped later in this section If you start Auto Configuration the following screen will be displayed while data is exchanged between the PBX and VPS Quick Setup Auto Configuration The Quick Setup Wizard will now try to read mailbox information from Send PBX Environment to TYM NCY Receive Extension and Last Name list from TVM NCV Check Extension and Last Name list from TVMINCV Receive VPS Port information from T M NCV X Check VPS Port information a Cancel Help Click Next when the button becomes available Create mailboxes The next window displayed is the Select Extensions window Extension data retrieved from the PBX is displayed Extension No Mailbox No First Name Last Name 201 201 E 202 202 E 203 203 204 204 oa 205 205 206 206 E 207 207 E 208 208 209 209 210 210 211 211 E 212 212
8. 103 4 2 KX TDA Series PBX Programming for DPT Integration C Program the PBX so that it will direct overflowed calls to the ICD group s mailbox 1 Go to the Groups VM DPT Group System Setting screen 2 Select Enable as the parameter for Intercept to Mailbox 3 Click Apply to save the changed data E KX TDA Maintenance Console 3 Groups VM DPT Group 1 System Setting nl xl El File Connect Tool Utility Window Help a x D m amp 52 512 2 System 3 Groups 1 Trunk Group 2 Extension Group 3 Calll Pickup Group Call Waiting on vM Group Disable Description 4 Paging Group Intercept to Mailbox Enable 5 Incoming Call Distr 6 Extension Hunting 15 7 Group 1 System Settini 2 Unit Setting 8 MM DTMF Group 9 PS Ring Group 4 Extension 5 Optional Device 6 Feature 7 TRS B ARS 9 Private Network 10 CO amp Incoming Call 11 Maintenance Transfer Recall to Mailbox Disable Interactive Mode Version004 001 Region000 000 4 Makesure all installation and line connections have been done as described in Section 2 Installation 5 Connect the jack assigned in Step 2 to the VPS 6 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection 104 Installation Manual 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 4 3 1 4 3 2 KX TDA Serie
9. 7 Enable Data Line Security for each extension connected to the VPS Click Apply to save the changed data Installation Manual 173 5 4 KX TE Series PBX Programming for Inband Integration 174 2 Extension 2 Feature settings x Cancel Q Apply Data Line Remote Security Extension Lock Busy Log in MV for Another Override Log out Ext Lock Deny lock code Page 1 il Page 3 Page z Deny 15 x Monitored Les PT set Password Extension 01 101 02 102 03 103 04 104 05 105 06 106 07 107 08 108 08 108 110 111 112 13 113 14 114 15 115 16 116 117 18 118 EENI 119 20 120 121 22 122 23 123 24 124 0151501815 Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in FOO AO oO OO Oo oo ooo 8 Selectthe appropriate trunk feature settings depending on how your customer plans to use the VPS a to answer all incoming calls b as an operator backup or c to only answer calls not answered by user extensions Example trunk feature settings a e 3 CO Installation Manual If the VPS is answering all calls Go to the 3 CO 1 Line Mode scree
10. Custom Service Builder Allows the System Administrator to create Custom Services visually using KX TVM NCV Maintenance Console Each Custom Service and its functions can be edited and arranged using a familiar drag and drop interface Custom Service Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator The System Administrator can create a maximum of 100 Custom Services Default Mailbox Template Is used as a template when the System Administrator creates consecutive mailboxes It enables the System Administrator to apply basic settings Mailbox Parameters Message Waiting Notification External Message Delivery Auto Forwarding to multiple mailboxes simultaneously Default Setting A parameter defined for the VPS at the factory which can be changed through system programming by the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as the no answer destination for the Intercept Routing feature of your PBX 2 DIL 1 N outside line to several extensions terminates on telephones and VPS ports To give the telephone users a chance to answer calls the VPS lines should be programmed for delayed ringing Otherwi
11. If the same Caller ID number is programmed for both System and Personal Caller Name Announcements the VPS will use the personal caller name Caller Name Announcement Over Paging After receiving Caller ID information from the telephone company the VPS announces the caller s name and the trunk number Intercom Paging 2 Callers can page subscribers through built in speakers and external paging equipment If a Caller ID caller s name has been previously recorded for the Caller Name Announcement Feature the caller s name will be announced at the end of the page Live Call Screening Allows the subscriber to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption One touch Two way Transfer An extension user can record his conversation in another person s mailbox by pressing a preprogrammed flexible button Available only with KX TDA series PBXs Personal Greeting for Caller ID 2 Each subscriber can record up to 4 personal greeting messages for special callers Service Mode PBX Control Mode Allows the System Administrator or the System Manager to change the call handling method that is programmed for each Time Group Toll Saver Subscribers can call the VPS from preprogrammed outside telephone numbers or by using preprogrammed DID numbers and be connected to
12. Note e Specify the extension group number 126 or 127 by default to which VM or AA extension groups have been assigned Group numbers 1 to 128 are available to the VPS through additional programming e Click Apply to save the changed data f Set Port Status to INS 1 3 Extension Port Assignment Card No 101 DHLC Port Attribute Tel Type DN Group No Parallel XDP Status 1 TEL v Unknown io Parallel v m 2 TEL Unknown o2 h z Parallel v 3 TEL Unknown o3 fh Parallel 4 TEL v Unknown o fh Parallel v 5 TEL Unknown 005 126 Parallel 6 TEL v Unknown joos 126 Parallel gt 7 TEL v Unknown io 12 Parallel 8 TEL Unknown fhos Parallel zi DN Refer 1 3 Extension Port Assignment Apply Cancel Help Installation Manual 5 6 KX TD500 PBX Programming for Inband Integration Assignment of the extension line to be connected to the VPS a Gotothe 4 2 Extension Line 1 2 screen b Set Data Line Mode to Yes C Click Apply to save the changed data Note e This program prevents the VM port from being interrupted by the Call Waiting Hold Recall and Executive Busy Override features during a call 4 2 Extension Line 1 2 Card No 104 DHLC Port No DN 1014 El Group No 1 Copy Name Max 10 Characters Mailbox No Max 16 Digits CO Key to c
13. 1014 PE Key Initial Display Selection Charge Limit COS No caller ID 0 Primary 1 Secondary 1 J Preferred Line Pickup Dialing Dial Mode Outgoing Prime Line ICM PDN Enable Disable peeing Ringing n Data Line Mode Call Waiting Tone Type PES Esta c C No Tone1 Tone2 Status nactive C Active L Operation Mode C Private Hands free Call Pickup Deny anguage Recording Mode C KeepRec Stop Rec Enable Disable English Option LCS Password 3 Digits Station Lock Password ISDN Bearer Mode 3 Digits JOG Dial Speed CLIP COLP Number Max 16 Digits Automatic x Normal Public S Call Log Incoming Overwrite Mode Yes No Private Lock Password 3 Digits 4 2 Extension Line 1 2 OK Apply Cancel Help Installation Manual 181 5 6 KX TD500 PBX Programming for Inband Integration 182 4 Settings for the trunk features Select the appropriate trunk feature settings depending on how your customer plans to use the VPS e The VPS answers all incoming trunk calls promptly Go to Example Settings 1 e The VPS answers when the operator does not take the call after a specified number of rings Go to Example Settings 2 e The VPS answers when an extension user does not take the call after a specified number of rings Go to Example Settings 3 Example Settings 1 Program the PBX so that all trunk calls are directed to the VPS DI
14. PBX Type Specifies the type of PBX which is connected to the VPS Integration Mode Select Inband If PBX type is set to the Panasonic KX T series the Inband Signalling parameters are set automatically and should not be altered SEQUENCE CODES D Disconnect F Hookswitch Flash R Ring Detection T Dial Tone Detection X Dial Extension Dialling Pause default 1 Dialling Pause default 3 s 0 9 x DTMF Tones Maximum Extension Number Length Specifies the maximum number of digits that the connected PBX recognises as an extension number Extension Number of VPS Port Specifies the extension number for each VPS port on the connected PBX Note e Extension numbers of the VPS ports will automatically be assigned when the PBX type has been changed Operator Transfer Sequence Tells the VPS how to transfer a call to the operator Example FTX hookswitch flash dial tone dial operator extn Extension Transfer Sequence Tells the VPS how to transfer a call to an extension Example FTX hookswitch flash dial tone dial extn Alternate Extension Transfer Sequence Tells the VPS how to transfer a call to an extension that belongs to the Alternate Extension Group This is useful for extensions that need a special transfer procedure i e blind transfer Installation Manual 5 2 PBX Settings for Inband Integration such as modem extensions Example FTXD hookswitch flas
15. The extension dialled is forwarded to Voice Mail and no 7 Mail Busy other Voice Mail ports are available to accept the call This signals the Voice Mail port usually Auto Attendant to let the caller leave a message 8 Forwarded to Extn The extension dialled is forwarded to another non Voice Mail extension 9 Confirmation Tone The Message Waiting Lamp On or Message Waiting Lamp Off code is dialled successfully Disconnect The caller disconnects The telephone company must set a 9 CPC signal to the PBX line for this signal to work for trunk calls Digit Translation Table Parameters These parameters allow PBXs that have a fixed Follow on ID sequence to be used with the VPS For example a Follow on ID sequence of X X X1001 can be changed to 61001 by using these parameters 160 Installation Manual Inter Digit Time out This parameter defines the interval of incoming signals Follow on ID from the PBX to the VPS Translation Table When the system receives digits within the inter digit time it checks them against the input table If they are found the VPS translates the digits according to the table 5 2 PBX Settings for Inband Integration Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to trunks from the following services Custom Service Call Transfer Service and Personal Custom Service Outside Transfer Sequence e Call Transfer to Outside Sequence Spe
16. The installer must use a PC and the KX TVM NCV Maintenance Console software to configure and customise the VPS The PC can be connected via the built in USB port of the VPS or can access the VPS over a local network via the built in LAN port KX TVM200 KX NCV200 or an optional LAN Interface Card KX TVM50 Off site programming is also possible provided an optional Modem Card is installed in the VPS For more information see Section 3 Installing KX TVM NCV Maintenance Console Installation Manual 19 1 1 Basic System Construction 1 1 6 Recommendations for System Configuration In order for the VPS to handle calls smoothly generally there should be 1 VPS port for every 6 trunks connected to the PBX If Automated Attendant AA service is used allotting 1 VPS port for every 4 trunks should be sufficient If the PBX and VPS have heavy traffic and callers cannot reach the VPS because of congestion more VPS ports should be added Recommendations are outlined in the following charts KX TVM50 PBX KX TVM50 No of Trunks When No of Optional Port No of Trunks Using AA Service No of Ports Cards 1 6 1 4 1 0 7 12 5 8 2 13 18 9 12 3 1 19 24 13 16 4 25 30 17 20 5 5 31 36 21 24 6 The factory installed jacks should be sufficient KX TVM200 KX NCV200 PBX KX TVM200 KX NCV200 No of Trunks pr i No of Ports o Pon 1 6 1 4 1 7 12 5 8 2 13 18
17. 2 Press the desired Flexible CO or DSS BLF button that you want to assign as the TWT button 3 Press 91 Screen output 2WAY Xfr 4 Enter a Voice Mail floating extension number Screen output 2WAY Xfr ___ The Voice Mail floating extension number you entered 5 Press the STORE button Press the PROGRAM button or lift the handset to exit the Personal Programming mode 9 7 Repeat these steps for each telephone 110 Installation Manual 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 10 Conditions This button must be a flexible CO or DSS BLF button to be programmed as a TWT button When all Voice Mail ports are busy and this key is pressed followed by an extension number the user will hear a warning tone One Touch Two way Transfer One Touch TWT Button Assignment For the One Touch Two way Transfer feature to work at an extension the extension must have a One Touch TWT button on it This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a One Touch TWT button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see 4 3 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Pressthe desired Flexible CO or DSS BLF button you want to assign as the One Touch TWT
18. Holiday Greetings etc Decide which ports trunks should be answered by which greetings Confirm the software level of the PBX to make sure it is compatible with the features the customer wishes to use 2 While programming the VPS with KX TVM NCV Maintenance Console make sure subscribers do not change any of their mailbox settings otherwise programmed settings may not be saved properly 3 Work with the Message Manager perhaps a receptionist or supervisor to make sure he or she understands the system as well as his or her responsibilities as the Message Manager This will save you time in the long run Show the Message Manager how to record system greetings Refer to 3 2 6 Recording Messages in the Feature Manual Show the Message Manager how to transfer General Delivery Mailbox messages Refer to 3 2 2 Managing the General Delivery Mailbox in the Feature Manual 6 1 2 Quick Setup The Quick Setup utility allows you to set essential VPS parameters quickly and easily It is particularly useful when configuring the VPS for the first time or after initialising the VPS The following settings can be programmed with the Quick Setup utility 192 Installation Manual System Security settings PBX Environment settings Mailbox settings Port Trunk settings Date and Time setting Set the desired parameters in each screen then click Next or Back to go to the desired screen Each screen of the Quick Setup utility must be completed
19. e This program allows you to assign an extension number to each Voice Mail port Since each port connected to the VPS provides two extensions this enables you to assign extension numbers to each port To reach the VPS users dial these extension numbers d Assign Extension Group No for the port Note e Specify the extension group number 126 or 127 by default to which VM or AA is assigned Group numbers 1 to 128 are available to the VPS through additional programming Selecting VM has the same effect as selecting AA regardless of how the VPS is programmed e Click Apply to save the changed data f Set Status to INS Installation Manual 129 4 6 KX TD500 PBX Programming for DPT Integration 1 4 VPS DPT Port Assignment TVP No 1 VPS Card 101 DHLc rve200 1 DN Refer Ext No 1 Ext No 2 DN Group DN Group No No foss 126 ms gt m Status JackNo PotN 1 a kl 1067 126 1068 126 INS 1071 126 1072 126 INS O WwW N 1 4 VPS DPT Port Assignment Apply Cancel Help 6 Tosetthe trunk features follow the instructions in Settings for the trunk features 5 6 KX TD500 PBX Programming for Inband Integration Note e Ifyouwanttousethe features which utilise DID numbers e g Toll Saver DID Call Routing consult your dealer for information on sending DID numbers to the VPS 7 Make
20. or 127 Press the NEXT button SP PHONE Screen output VM NO Press the NEXT button SP PHONE Screen output VM 01 1 165 or 265 _ _ the port number you entered in program 117 or 126 Enter the Extension Number that you want this port to have The default extension number for port 1 165 or 265 port 2 166 or 266 Press the STORE button Repeat steps c d and e until all extension numbers are entered Installation Manual 121 4 5 KX TD Series PBX Programming for DPT Integration Conditions 2 jacks on the PBX can have the same extension number If you try to enter a number that is already assigned you will hear an error tone Each digital extension connected provides 2 Voice Mail ports and must have 2 different extension numbers assigned 6 Make sure all installation and line connections have been completed as described in Section 2 Installation 7 Connect the jack assigned in Step 4 to the VPS 8 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection 122 Installation Manual 4 5 KX TD Series PBX Programming for DPT Integration 4 5 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool Follow these steps after communication between the KX TD1232 and the programming software has been established Refer to the Operating and Maintenance manual for connection information 1 Checkthe software version a Goto the Ma
21. when 1 subscribers listen to messages received from preprogrammed telephone numbers left in their mailboxes 2 the VPS transfers calls from preprogrammed telephone numbers to subscribers Caller ID Screening 3 the VPS pages subscribers by intercom Intercom Paging Caller names can be recorded and played for all subscribers system or can be recorded by individual subscribers and played for their own calls only personal If the same Caller ID number is programmed for both System and Personal Caller Name Announcements the VPS will use the caller name recorded by the subscriber 234 Installation Manual Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service based on a port and outside line Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password if a password is required to listen to the message This helps him or her to realise where the call came from and contact the message sender if necessary Covering Extension Allows subscribers to set another extension as the destination for their calls Callers can be directed to the covering extension either by the Incomplete Call Handling feature or by pressing 0 while listening to a subscriber s personal greeting message or while leaving a message
22. when Jack 15 amp 16 is selected extension jack numbers 15 and 16 will be in extension group 8 automatically Also the Extension Hunting type is set as Circular automatically in each of these 2 extension groups You can confirm these automatic settings in the 2 Extension 6 Extension Group screen 4 4 KX TE Series PBX Programming for APT Integration J 2 Extension 6 Extension Group Extension Group No Extension Group No 01 101 1 02 102 1 03 103 1 04 104 1 05 105 1 06 106 1 07 107 7 7 1 1 1 1 08 108 09 109 10 110 11 111 12 112 a Extension Hunting Call Pickup Call Pickup Circular Circular cet 4 on Example trunk feature settings a Ifthe VPS is answering all calls Go to the 3 CO 1 Line Mode screen Program all lines DIL to the first extension of the Voice Mail hunt group The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Apply to save the changed data 62 3 CO 1 Line Mode iol x Mode of incoming CO calls Night Lunch detail detail detail Jack 07 VPS Port 1 107 Jack 07 VPS Port 1 107 Jack 07 VPS Port 1 107 Jack 07 Port 1 107 Jack 07 VPS Port 1 107 Jack 07 VPS Port 1 107 Jack 07 VPS Port 1 107 Jack 07 Port 1 107 Jack 07 VPS Port 1 107 Jack 07
23. 03 KX TE and KX TA 2 Screen output Ext NO 3 Dial the desired Extension Number or press X to remove all passwords not available for KX TE and KX TA 4 Press the STORE button 5 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 6 Repeat these steps for each telephone Two way Recording into Mailbox This feature allows extension users to record conversations into their mailboxes by pressing the Two way Recording TWR button Two way Transfer into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the Two way Transfer TWT button and dialling the extension number This is commonly Installation Manual 151 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time 4 9 17 A Restriction on TWR TWT Activation KX TD500 Only The KX TD500 supports a maximum of 8 simultaneous Two way Recording or Two way Transfer operations If the KX TD50104 TSW CONF TSW Conference Expansion Card is installed the KX TD500 supports a maximum of 64 Two way Recording or Two way Transfer operations 152 Installation Manual Section 5 Inband Integration with a Panasonic KX T Series PBX KX TVM50 only This section explains how to configure Panasonic KX T s
24. 1 Puts the caller on hold usually with a hookswitch flash 2 Dials the extension Installation Manual 155 5 1 Guidelines for Inband Integration 3 Checks to see if the called subscriber is in out or on another line and whether or not that subscriber accepts the transfer 4 Completes the transfer by going on hook or notifies the caller that the party is busy or not available It then gives the caller an opportunity to leave a message If the PBX does not provide screened transfer from an SLT the VPS cannot give callers the option to leave a message in a subscriber s mailbox TEST Place a trunk call from an SLT See if you can set up a screened transfer to another extension Next try the same test with an intercom call The VPS may have to transfer both types of calls Follow on ID or Called Party ID When forwarding or transferring a call to the VPS a PBX with Follow on ID sends the mailbox number of the called subscriber to the VPS before connecting the caller The VPS responds by playing that subscriber s personal greeting This operation is sometimes called Call Forward to Mailbox Without this feature the VPS cannot immediately play the called extension s greeting message when the line is busy or there is no answer because the VPS does not know which mailbox to send the caller to 156 Installation Manual 5 2 PBX Settings for Inband Integration 5 2 5 2 1 5 2 2 PBX Settings for Inband In
25. 1 Trunk Group screen 2 Assign Intercept Destination Day Night for the trunk group 3 Click Apply to save the changed data Note e Specify the FDN for the extension group to which VM or AA has been assigned 3 1 Trunk Group 1 2 Group No i Type Public J Copy Intercept Destination Pause Time before Flash Max Dial No after EFA Signal Day 1005 Night 1005 Ed Signal 512 o Line Hunting Order Tenant No Flash Time Normal 1 600 ms Disconnecting Time Pause Time PBX Access Code 155 E ft Numbering Plan ID PBX Dial Tone Public Private Outgoing Default Private C Enable Disable Incoming Default Private PBX Ringback Tone Enable amp Disable Type of Number Public Private Outgoing Cyclic Signal Detection Defautt Bl Defaut 2 v Continuous Signal Detection Incoming Default Default Iv Silence Detection 3 1 Trunk Group 1 2 OK Apply Cancel Help Installation Manual 187 5 6 KX TD500 PBX Programming for Inband Integration 188 Installation Manual Program the amount of time that passes before unanswered calls are redirected to the VPS Intercept Routing No Answer timer 1 Gotothe 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data m Timer 1 2 Hold Recall Time 0 240 5 po 5 Transfer Recall Time 0 48 rings 12 ring s Pickup Dia
26. 3 Digits JOG Dial Speed CLIPICOLP Number Max 16 Digits automatic Normal gt Public MEN Call Log Incoming Overwrite Mode Yes C No Private Lock Password 3 Digits 4 2 Extension Line 1 2 OK Apply Cancel Help 2 Selectthe Card No and Port No which you are going to program 3 In LCS Settings a To set LCS Password Enter a 3 digit number using 0 9 in LCS Password Note e To cancel the password erase the 3 digit number b Toassign LCS Recording Mode Set Recording Mode to Keep Rec or Stop Rec C Toassign LCS Private Hands free Mode Set Operation Mode to Private or Hands free d To activate the LCS status Set Status to Active Note e To utilise the Live Call Screening features it is necessary to first assign the LCS Password and LCS Button see 4 9 12 Button Assignment via PC Programming and then activate the LCS status 4 Click Apply 5 Repeat steps 2 to 4 for each extension 140 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration KX TE Series 1 Goto 2 Extension 2 Feature Settings 2 Under LCS Password a To set the LCS Password enter a 3 digit number using 0 9 b To cancel the LCS Password delete the 3 digit number C Click Apply to save the changed data 3 2 Extension 2 Feature settings Xx cancel Q Apply Page 1 Data Line Remote M
27. Click Apply to save the changed data E KX TDA Maintenance Console 4 Extension 1 Wired Extension 1 Extension Settings B File Connect Tool Utility Window Help 81 D c s2B ze 1 Configuration 2 System 3 Groups Main Option 1 Option 2 Option 3 Option 4 Option 5 Option 6 FWD DND Reference 4 Extension 1 Wired Extension Intercept Destination 1 Extension Settings Extension Extension Name Programmec 2 FWD DND Number 20 characters Day Lunch Break Night Mailbox No 3 Speed Dial 4 Flexible Key 101 Operator 500 500 500 500 S PF Key 9 2 Portable Station E 3 DSS Console 103 5 Optional Device 6 Feature FIRS 105 B ARS 9 Private Network 10 CO amp Incoming Call 107 11 Maintenance 102 104 106 108 201 202 203 204 205 206 207 Interactive Mode Version004 001 Installation Manual 99 4 2 KX TDA Series PBX Programming for DPT Integration 100 Installation Manual Set the amount of time before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Gotothe System Timers amp Counters CO Extension screen 2 Assign Intercept Timer parameter 3 Click Apply to save the changed data E KX TDA Maintenance Console Counters 1 CO Extension F
28. DPT Port Assignment screen b Selectthe appropriate VPS unit number from the TVP No menu C Select your VPS model in the Type menu TVMS50 Select TVP200 1 TVM200 NCV200 Select TVP300 d Selectthe card 101 DLC DHLC for jacks 1 8 104 DLC DHLC for jacks 9 12 which connects with the VPS in the VPS Card menu 1 4 VPS DPT Port Assignment TVP No 1 J DN Refer Status Jack No Port No DN Group No DN 1 ao nm 4 U N 1 4 VPS DPT Port Assignment J OK Apply Cancel Help 128 Installation Manual 4 6 KX TD500 PBX Programming for DPT Integration 5 Assignmentof the extension ports connected to the VPS a Continue the programming in the 1 4 VPS DPT Port Assignment screen b Select the extension port number of the card DLC DHLC to which the VPS DPT jack is to be connected to in the Port No menu Note e Depending on the software version of the KX TD500 you can assign a maximum of 12 jacks 24 ports with the KX TD500 e This menu is displayed only when the attribute of the ports is assigned to VPS DPT in step 2 e This program tells the KX TD500 which extension ports are connected to the VPS This allows the KX TD500 to send the proper Digital Integration information to these ports e Jack No 1 must be assigned because its port is used as the channel to control the VPS c Assign DN for the port click DN Refer to check the available directory numbers Note
29. KX TD Series PBX Programming for Inband Integration 177 KX TD Series PBX Programming via the Manager s Extension 120 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool 123 KX TD500 PBX Programming for DPT Integration 125 KX TD500 PBX Programming for Inband Integration 179 KX TDA Series Feature Programming for DPT Integration 105 KX TDA Series PBX Programming for DPT Integration 95 KX TDA Series PBX Programming for Inband Integration 163 KX TE Series 141 150 KX TE Series PBX Programming for APT Integration 115 KX TE Series PBX Programming for Inband Integration 172 KX TVM NCV Maintenance Console Installation 85 KX TVM200 KX NCV200 2 20 22 37 63 67 KX TVM50 2 20 22 36 63 67 L LAN Connection 65 LAN Interface Card KX TVM594 53 LAN Port Optional for KX TVM50 40 Live Call Screening LCS Programming 105 137 Live Call Screening Activation 113 151 Live Call Screening Assignment via PC Programming 108 139 Live Call Screening Button Assignment 109 144 Live Call Screening Cancel Button Assignment 144 Live Call Screening Password Assignment 105 137 Live Call Screening Password Cancelling 106 138 Index Live Call Screening Password Control 151 Live Call Screening Private Hands Free Mode Assignment 107 139 Live Call Screening Recording Mode Assignment 106 138 M Mailbox Groups 216 Main Unit 16 Memory Expansion Card KX TVM524 52 Mode Switch 38 Modem Card KX TVM296 Mod
30. Line Setting 1 or CO Line Setting 2 Program all lines DIL to the first extension of the Voice Mail hunt group Continue from step 5 of 4 5 1 KX TD Series PBX Programming via the Manager s Extension Installation Manual 4 6 KX TD500 PBX Programming for DPT Integration 4 6 KX TD500 PBX Programming for DPT Integration Follow the procedure below to program the VPS card s for DPT Integration Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignmentofthe VPS card to be connected to the VPS Note e Ifthe extension card that will be connected to the VPS is already installed skip to step 2 a Go to the 1 1 Slot Assignment screen b Set the Card Type of the card appropriately either DLC or DHLC depending on the type of card installed Click Apply to save the card type assignment d Set Status to INS 1 1 Slot Assignment Basic Shelf Slot No Card Type Status N 6 ELCOT INS N o Expansion Shelf 1 Card Type 1 1 Slot Assignment Status Expansion Shelf 2 Card Type 1 2 aa ea ii 5 si pesi um 10 11 12 13 14 Close Help Status EN san ES E xem ess ssi EH Installation Manual 125 4 6 KX TD500 PBX Pr
31. Lunch Break for each trunk to a specific extension number an operator s extension Click Apply to save the changed data Note Destination e Specify the FDN for the extension group to which Operator has been assigned Please set First Ring Delay Timer to 5 s default s Card No 106 ELCOT Port No Copy Name iaig Dial Type Group No 1 CO 8 pore 80 Day Bo M Night 1001 Lunch E EI _ M ESSI Vs Ji Answer Wait Timer Wyte una i None ca CPC Signal C Enable OUT Detection Disable Detection Time None Enable CTS IN Detection Detection Time None heit 3 Disable First Ring Delay Timer Reverse Signal Detection seon Mode J 55 7 C Enable Disable 4 1 Trunk Line Apply Help Installation Manual 183 5 6 KX TD500 PBX Programming for Inband Integration b Program the PBX so that unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Gotothe 3 1 Trunk Group 1 2 screen 2 Assign Intercept Destination Day Night for the trunk group 3 Click Apply to save the changed data Note e Specify the FDN for the extension group to which VM or AA has been assigned 3 1 Trunk Group 1 2 Group No Ri Type Public Copy Intercept Destination Pause Time before Flash Max Dial No after EFA Signal Day 1005 ET Night 1005 a Signal 512 5 v o Line Hunting Order Tenant No Flas
32. Mail Integration 1 2 3 Connection Examples KX TVM200 KX NCV200 DPT Integration The KX TVM200 KX NCV200 supports DPT Integration only therefore it must be connected to the digital extension ports of the PBX Each VPS jack provides 2 VPS ports and can handle 1 call per port Note e For DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered port of the Voice Mail group assigned through PBX programming Connection Example KX TVM204 x 6 DPT Integration Mode PBX KX TDA100 KX TVM200 KX NCV200 DLC16 Card Slot 1 Slot 3 KX TVM204 KX TVM204 To KX TVM200 KX NCV200 Jack vv N Wa Assigned as VM DPT ports Jack 8 Jack 12 Jack 11 Jack 6 Jack 10 Jack 9 Installation Manual 27 1 3 Specifications 1 3 Specifications Specification KX TVM50 KX TVM200 KX NCV200 Hardware Available Port Cards 2 Port Hybrid Expansion Card KX TVM502 2 Port Digital Expansion Card KX TVM503 4 Port Digital Expansion Card KX TVM204 Modem optional Number of Port Card Slots 2 6 Data Ports USB built in USB built in LAN optional LAN built in Modem optional Additional Hardware Mode Switch Telephone Line Connections e Integration 4 conductor cable e nband No Integration 2 conductor ca
33. No System System 105 Cindy From 301 To Mo System System 2105 Erica Use the same number For Mailbox and No System System 201 Jenny Extension No System System 202 Elizabet e Xo System System 203 Steve Number Mailboxes 10 Edit Default Mailbox No System System 210 No System System 998 Messag No System System Cancel Help Mailbox Parameters Extemal 7 Auto Personal D L Notification Parameters Remote Call Automatic Login Email Option Then click Edit Default Mailbox Installation Manual 211 6 3 Setting Mailboxes and Groups Default Mailbox _ Mailbox Parameters cos 1 Parameters Parameter lt Mailbox Number Extension 2 5 digits First Name Up to 20 characters Last Name Up to 20 characters Password 0 16 digits Click to change pa Class of Service 1 Covering Extension 2 5 digits Interview Mailbox 2 5 digits All Calls Transfer to Mailbox No Call Transfer Sequence Up to 16 digit System No Answer Time 10 60 sec System Call Transfer Status Incomplete Call Handling for No Answer Incomplete Call Handling for Busy Notification Parameters External Message Delivery HB m p pQ B3 59 G3 0 DJ Du Auto Forwarding Personal Distribution List Personal Custom Service Click to edit Remote Call FWD To CO Automatic Login E mail
34. Normal Normal Normal Normal Normal Normal Normal 3 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection Installation Manual 119 4 5 KX TD Series PBX Programming for DPT Integration 4 5 4 5 1 KX TD Series PBX Programming for DPT Integration For KX TD500 programming refer to 4 6 KX TD500 PBX Programming for DPT Integration Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information Note e Do not use system programs 106 or 602 for DPT Integration e next 2 sections 4 5 1 KX TD Series PBX Programming via the Manager s Extension and 4 5 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool use the KX TD1232 as an example Refer to these examples when configuring the KX TD612 and KX TD816 KX TD Series PBX Programming via the Manager s Extension For KX TD500 programming refer to 4 6 KX TD500 PBX Programming for DPT Integration It is important that the PBX has the proper software level to allow DPT Integration with the VPS Follow the procedures below to confirm the software level then complete the required programming before starting up the VPS Note e There are 2 methods of programming available for the KX TD1232 The instructions below show how to program without the op
35. Press END HOLD Conditions lowest jack jack 07 or jack 15 entered here must be connected to Port 1 of the VPS To change the current assignment from Port 7 to Port 7 amp 8 you must first change it to Disable Likewise if you want to change it from Port 7 amp 8 to Port 7 you must first change it to Disable If the current assignment is already Disable you can make a change in 1 step This condition also applies to System Program 131 When Port 7 amp 8 is selected in program 130 extension jack numbers 07 and 08 will be in extension group 7 automatically Likewise when Port 15 amp 16 is selected in program 131 extension jack numbers 15 and 16 will be in extension group 8 automatically Also the Extension Hunting type is set as Circular automatically in each of these 2 extension groups 5 Select the appropriate trunk feature settings depending on how your customer plans to use the VPS a to answer all incoming calls b as an operator backup or c to only answer calls not answered by user extensions Recommended trunk feature settings a Installation Manual If the VPS is answering all incoming calls Trunk Mode Use System Programs 414 Day Mode 415 Night Mode 416 Lunch Mode to each trunk to DIL mode and assign the first extension of the Voice 4 7 KX TA Series PBX Programming for APT Integration Mail hunt group as the destination for calls received on
36. Programming for Inband Integration 163 5 4 KX TE Series PBX Programming for Inband Integration 172 5 5 KX TD Series PBX Programming for Inband Integration 177 5 5 1 KX TD Series PBX Programming via the Manager s Extension 177 5 5 2 KX TD Series PBX Programming via the Operating and Maintenance Tool 177 5 6 KX TD500 PBX Programming for Inband Integration ss 179 5 7 KX TA Series PBX Programming for Inband Integration 189 6 Customising the 191 6 1 gi er 192 6 1 Belore Programming 192 6 1 2 QUIS tc 192 6 2 PortY TrunK Setti S 206 6 2 1 Voice Mail Service 206 6 2 2 Automated Attendant Service MON NOR DR E RIXA ER RO HUN REN 206 6 2 3 Interview SERA 207 6 2 4 Custom Servie Em 207 6 2 5 Operator c RUN 210 6 3 Setting Mailboxes and iii 211 6 3 1 Creating the Default Mailbox Template ii 211 0 32 Editin a Mallb X eee ne nee eee a eaaa Aaaa rrr m 213 63 3 Deleting clel
37. Reference 4 Extension El 1 Wired Extension 1 Extension Settings Slot Port Extension Extension Name Call Waiting LCS Recording LCS Answer Display 2 FWD DND Number 20 characters Tone Type Mode Mode Language 3 Speed Dial 4 Flexible Key DI 01 101 Operator OW Tone 1 Keep Record Language 2 snai ation DI 02 102 CW Tone 1 Stop Record Hands free Language 3 DSS Console 01 03 103 CVV Tone 1 Stop Record Hands free Language 5 Optional Device sei H 6 Feature 01 04 104 CW Tone 1 Stop Record Hands free Language 7 5 DI 05 105 CW Tone 1 Stop Record Hands free Language1 na ate Network 01 06 106 Tone 1 Stop Record Hands free Language1 4 10 CO amp Incoming Call t 07 107 ON Tone 1 Stop Record Hands free Language1 9 11 Maintenance 01 08 108 CW Tone 1 Stop Record Hands free Language1 01 XDPO1 201 Tone 1 Stop Record Hands free Language 01 XDPO2 202 CW Tone 1 Stop Record Hands free Language 01 XDPOS 203 ON Tone 1 Stop Record Hands free Language 4 Interactive Mode Type TDA200 Version004 001 Region000 000 Note e screen shot above is an example of the KX TDA200 Select Option 4 window of the extension for which you want to program Assign LCS Recording Mode to Keep Record or Stop Record Assign LCS Answer Mode to Hands free or Private oP on Click Apply to save the changed data 108 Installation Manual 4 3 KX TDA Series Feature Program
38. Service or a Custom Service will play during the day and what services will play during night lunch and breaks The System Administrator should explain that trunk callers are called non subscribers because they do not have mailboxes VPS guidance prompts will assist non subscribers in reaching the extension or mailbox they wish to reach The System Administrator should explain the responsibilities of the System Administrator the Message Manager and the System Manager and how each can be contacted telephone number and or mailbox number The System Administrator should also explain the special privileges of VPS subscribers Subscribers can call from any touchtone telephone in the world and get their messages To check messages or change mailbox parameters from an outside telephone do the following As soon as the VPS plays a guidance message press code 6 and then the mailbox number For example a subscriber who has extension 1015 and mailbox 1015 would press code 4 6 X 1015 If the subscriber has a password enabled the password must be entered With Toll Saver enabled the subscriber can call the VPS from anywhere in the world and find out if there are any new messages in his or her mailbox without incurring telephone charges Note however that Toll Saver features are available only with certain integration types For more information refer to 4 1 3 APT DPT Integration Features If the subscriber forgets his or her passw
39. TDA Series Feature Programming for DPT Integration 105 4 3 1 Live Call Screening LCS Programming ii 105 4 3 2 Live Call Screening Password Assignment sss 105 4 3 3 Live Call Screening Password Cancelling ii 106 4 3 4 Live Call Screening Recording Mode Assignment 106 4 3 5 Live Call Screening Private Hands Free Mode AssIgnmMent 107 4 3 6 Live Call Screening Assignment via PC Programming i 108 4 3 7 Live Call Screening Button Assignment i 109 4 3 8 Two way Recording TWR Button ASSIgNMENt i 110 4 3 9 Two way Transfer TWT Button Assignment 110 4 3 10 One Touch Two way Transfer One Touch TWT Button Assignment 111 4 3 11 Voice Mail Transfer VTR Button Assignment ii 112 4 3 12 Button Assignment via PC Programming eee eeeneeeeeeeaaeeeeenneeeeeeeaaeeeeeea 112 4 3 13 Live Call Screening Activation rca 113 4 3 14 Two way Recording TWR into MailbOX i 114 4 3 15 Two way Transfer TWT into Mailbox eeseeeseeeeeneeeeeennn nnm 114 4 3 16 One Touch Two way Transfer One Touch TWT into Mailbox 114 4 3 17 Voice Mail Transfer VTR Programming 114 4 4 KX TE Series PBX Programming for APT
40. Telephone Disable B Password for System Manager Up to 16 numeric digits Click to change password B Message Manager Access from Telephone Disable B Password for Message Manager Up to 16 numeric digits Click to change password Subscriber E Minimum Password Length 0 16 digits 4 B Enable Login Failure Disconnection Enable E Login Failures before Disconnection 1 99 times 3 E Default Password for New Mailboxes Disable to Default Password lt Back Cancel Help In this window you can change the Administrator System Manager and Message Manager passwords as well as other security related settings For more information refer to 2 8 System Security in the Programming Manual Edit each parameter as needed then click Next IMPORTANT e To prevent unauthorised access we strongly recommend selecting a long and random password e Donotcarelessly reveal the password to other persons e Please change the password periodically 194 Installation Manual 6 1 Starting Up PBX Environment settings The next window displayed is the PBX Environment window Quick Setup PBX Environement Value m PBX Type KX TD E Integration Mode DPT Maximum Extension Number Length 2 5 digits 3 B Extension Number of VPS Port 1 24 2 5 digits Click to edit E Operator Transfer Sequence Up to 16 digits 0 9 t DR FT X FX E Extension Transfer Seq
41. Utility Window Help Du 25 Gh I 1 Configuration 2 System 1 Date amp Time Daylight Savir 2 PBX Operator 3 BGM Music on Hold 4 Timers amp Counters 1 CO Extension 2 DISA DPHICONF T Rem 3 Miscellaneous 5 Time Service 6 Mumbering Plan 7 Class of Service 8 Ring Tone Patterns H 9 System Options 10 CTI 11 Audio Gain 3 Groups 4 Extension 5 Optional Device 6 Feature 7 TRS B ARS 9 Private Network 10 CO amp Incoming Call 11 Maintenance H A E 0E Description Value Intercept Timer Hold Recall Timer 60 Transfer Recall Timer 60 Call Park Recall Timer 50 Forced CO Line Disconnect Timer for Hold Recall min 30 Hot Line Pickup Dial Start Timer 5 1 Extension First Digit Timer s 10 Extension Inter Digit Timer s 10 Analog CO First Digit Timer to Mute Caller s Voice during Dialing s This Timer is not for TRS 10 Analog CO Inter Digit Timer to Mute Caller s Voice during Dialing s This Timer is not for TRS 5 Call Duration Start Timer for Analog s 0 Extension PIN Lock Counter 0 Automatic Redial Repeat Counter 4 Automatic Redial Waiting Time before the Called Party Answers 10 3 Automatic Redial Mute Off Timer for Analog CO s 255 Interactive Mode Iver
42. a 2 conductor T and R cable 4 Conductor Cable Modular Connection B BEDS gt Outer Pins G GREEN H Inner Pins Y YELLOW RJ 11 Terminal wire RJ 11 5 x T 4 R 5 R 3 H 2 62 Installation Manual 2 9 PBX Connections 2 9 2 Modular Plug Connection Insert the modular plug of each telephone cord into an available modular jack of the VPS Note e When the VPS and PBX use APT or DPT Integration use 0 5 mm telephone cords The maximum length of each telephone cord connecting the VPS and PBX should be under 100 m KX TVM50 JU Q eg WUD UO lt KX TVM200 KX NCV200 Installation Manual 63 2 10 PC Connection 2 10 PC Connection A PC connected to the VPS can be used to program various VPS settings 2 10 1 USB Connection An on site PC can be connected to the VPS via USB d UU Uda O me CI a TU KX TVM50 KX TVM200 KX NCV200 e We recommend using a USB cable of no more than 5 m in length 64 Installation Manual 2 10 PC Connection 2 10 2 LAN Connection An on site PC can be connected to the VPS over a local area network LAN For the KX TVM50 an optional LAN Interface Card must be installed in the VPS
43. a mailbox in either VPS so that each extension has only one mailbox see 6 3 3 Deleting a Mailbox After Quick Setup is complete each extension has a mailbox in both VPS 1 and VPS 2 however each extension should have only 1 mailbox 2 Match extension settings with subscriber settings For each subscriber s extension make sure that the destination for Call Forwarding and Voice Mail Transfer is the extension number of the VPS that contains the subscriber s mailbox For example see diagram below if jack 06 extension 106 has its mailbox in VPS 1 assign extension 107 or 108 as the destination not extension 115 or 116 3 sure that the extension numbers of VPS 1 are 107 and 108 and the extension numbers of VPS 2 are 115 and 116 Installation Manual 135 4 8 Completing the PBX VPS Connection Extension 106 eS VPS 1 Port 1 Extension 107 Port 2 Extension 108 Port 1 Extension 115 Port 2 Extension 116 136 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 4 9 1 4 9 2 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration The following VPS features are functional on any KX T7xxx proprietary telephone that is connected to the PBX Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more in
44. all time modes To give users time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk types to Normal Click Apply to save the changed data f 3 CO 2 Incoming Outgoing ioj x CO Line Number 1 7 Copy Outgoing Call Night Ring Start Time i Start Time mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate 10s 10s 10s 155 155 15s mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate mmediate Immediate Immediate X XI X XI XI AA XI XI I I XI XI XI XI I I I 1 XI XI XI XI XI XI XI XI XI XI I XI XI XI XI XI XI XI XI XI XI XI I 1 SI XI XI lt lt XI lt lt XI SI XI SI SI XI XI XI XI XI SI SI SI SI XI XI XI XI XI XI XI XI XI XI I XI I X
45. be accessed over a local area network LAN for administration purposes Included Items Screw x 1 Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Installation Manual 53 2 7 Installing Optional Cards KX TVM50 3 Insert and tighten the screw as shown 54 Installation Manual 2 7 Installing Optional Cards KX TVM50 2 7 5 Modem Card KX TVM296 The KX TVM296 allows the VPS to be accessed remotely for administration purposes Included Items Screw x 1 Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Installation Manual 55 2 7 Installing Optional Cards KX TVM50 3 Insert and tighten the screw as shown e The KX TVM296 operates at TNV 56 Installation Manual 2 8 Installing Optional Cards KX TVM200 KX NCV200 2 8 Installing Optional Cards KX TVM200 KX NCV200 The KX TVM200 KX NCV200 can be expanded by installing the following optional cards
46. button 3 Press 91 Screen output 2WAY Xfr 4 Entera Voice Mail floating extension number Screen output 2WAY Xfr _ _ _ ___ The Voice Mail floating extension number you entered 5 Press 6 Enter a Transferred extension number __ _ The Transferred extension number you entered 7 Press the STORE button 8 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 9 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a One Touch TWT button When all Voice Mail ports are busy and this key is pressed the user will hear a warning tone Installation Manual 111 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 11 Voice Mail Transfer VTR Button Assignment 4 3 12 For the Voice Mail Transfer feature to work at an extension the extension must have the VTR button This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a VTR button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see 4 3 12 Button Assignment via PC Programming Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode Press the desired Flexible CO or DSS BLF button that you want to assign as the VTR button Press 94 Screen output VTR Enter a
47. days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Time Determines when old played messages are deleted Message Retrieval Order When a subscriber has several messages in his or her mailbox determines whether messages are played back from newest to oldest Last In First Out LIFO or from oldest to newest First In First Out FIFO Message Transfer Allows a subscriber to reroute a message to another mailbox and add his or her comments to the message if necessary Receipt messages and messages originally marked as private cannot be transferred Message Waiting Lamp The lamp on a PT that lights when there are messages in the extension user s mailbox Message Waiting Notification Notifies subscribers and the Message Manager when they have received messages by lighting the Message Waiting Lamp on their PTs by calling a preprogrammed telephone number or by paging a beeper pager Installation Manual 239 240 Multilingual Selection Menu Allows callers to select the language they would like to hear for voice guidance system prompts 3 languages can be selected for the Multilingual Selection Menu of the KX TVM50 5 languages for the KX TVM200 KX NCV200 Non Subscriber A caller to the VPS who does not own a mailbox Notification Method see Message Waiting Notification On Hold Announcement Menu Allows callers
48. different extension group By default all extensions are in Extension Group 1 Go to System Program 106 and assign the new Extension Group to Auto Attendant AA Then go to System Program 813 and assign a floating number to the hunting group If your KX TD816 or KX TD1232 supports System Program 131 Hunting Group Assignment program as follows Go to System Program 131 and enter the Voice Mail extensions into a hunting group Go to System Program 106 and assign the hunting group to Auto Attendant AA Then go to System Program 813 and assign a floating number to the hunting group KX TD Series PBX Programming via the Operating and Maintenance Tool For KX TD500 programming refer to 5 6 KX TD500 PBX Programming for Inband Integration 1 Go to the Main Menu Choose System Data Programming BATCH 1 or INTERACTIVE 2 e Before choosing Batch Programming you must open a file in the Disk File Management Menu Item 3 Before choosing Interactive Programming you must connect with the system in the DSHS Connect Disconnect menu Installation Manual 177 5 5 KX TD Series PBX Programming for Inband Integration 178 Main Menu 1 System Data Programming BATCH 2 System Data Programming INTERACTIVE 3 Disk File Management 4 DSHS Management 5 DSHS Connect Disconnect 6 Quit Select the number 2 Choose Station from the System Data Programming Main Menu 3 Choose Station Setting or S
49. feature 1 Goto the CO amp Incoming Call DIL Table amp Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number operator extension 3 Click Apply to save the changed data KX TDA Maintenance Console 10 Incoming Call 2 DIL Table amp Port Setting E m oj xj File Connect Tool Utility Window Help a x X 2 2 System 3 Groups DIDITIE DL cui tor DI 4 Extension S Optional Device DIL Destination 6 Feature Trunk Tenant VM Trunk Em Gee TE Property Lunch Break Number Group No B ARS 9 Private Network 04 01 LCOTS 101 101 1 10 C0 amp Incoming Call 1 CO Line Setting 2 DIL Table amp Port Setting 04 03 LCOT8 3 DID Table 4 Miscellaneous E 11 Maintenance 04 05 LCOTS 04 02 LCoTs 101 101 1 04 04 LCOTS 04 06 LCOTS 04 07 LCOTS 04 08 LCOTS Interactive Mode Version004 001 Region000 000 98 Installation Manual 4 2 KX TDA Series PBX Programming for DPT Integration b Program the PBX so that unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Gotothe Extension Wired Extension Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3
50. for new messages by calling the VPS from a preprogrammed Caller ID number by dialling a preprogrammed DID number or by dialling a telephone number that connects the call to a preprogrammed outside line of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings heard before the VPS answers the outside call from the subscriber If the VPS does not answer the call within a preprogrammed number of rings the subscriber can disconnect the call and thus avoid telephone charges Two way Record Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox The subscriber must specify the desired extension number when using this feature Unlimited Message Length Allows a subscriber to record telephone conversations of an unlimited length of time when using Two way Record and Two way Transfer The maximum recording time for other messages will be automatically set to 60 minutes Urgent Message A message designated by the sender as urgent Urgent messages are played back before other messages when the recipient listen to his or her messages VM Menu Available with KX TDA series PBXs using DPT Integration only Displays VPS text prompts on the displ
51. in a queue to listen to the prerecorded announcement or music while they are on hold One touch Two way Transfer One touch TWT Available with KX TDA series PBXs using DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox with a one touch operation Operator 3 different extensions can be assigned as operators for each time mode Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to direct callers to an operator Owner s Name Each mailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names the VPS can announces this recorded name during transfers Intercom Paging and when callers use the Dialling by Name feature Second the System Administrator can assign a text name for each subscriber This allows callers to dial subscribers extension s by name Dialling by Name rather than by number For example a caller can dial S M I T Smith rather than Smith s mailbox number which can be hard to remember Password A combination of numbers that protects a subscriber s mailbox from unauthorised access If forgotten the System Administrator or the System Manager can clear it so that the subscriber can select a new password Personal
52. in order for the settings to take effect The screen shots in this section are examples of the KX TVM200 KX NCV200 Settings shown in the screen shots in this section are examples only and may vary depending on the type or settings of the connected PBX the software version etc 6 1 Starting Up Starting Quick Setup 1 Start KX TVM NCV Maintenance Console and connect to the VPS refer to 3 3 Starting KX TVM NCV Maintenance Console 2 Click Utility Quick Setup in the menu bar File Connect Edit View GoTo Utility Help Quick Setup Shortcuts System Back Up System Prompts Customization a Line Status Mailbox Settings System Trace System Maintenance System Initialise Restart Class Of Service PORT TRUNK Service Diagnostic Programmer Code B Commands Software Version LAN Settings Service Settings Default Parameters Set Language 3 Click OK when the message is displayed All lines will be closed immediately Press OK to continue or CANCEL to abort ce Installation Manual 193 6 1 Starting Up Using Quick Setup System Security settings After you click Quick Setup the System Security window appears Parameter Value m ESSO E Password Up to 16 ASCII characters Click to change password E Login Failures before Disconnection 1 99 times 3 E System Manager Access from
53. is carried out by the VPS to perform call waiting when the called extension is busy PBXs differ in how they handle this function Test from an SLT to determine the sequence Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting PBXs differ in how they handle this function Test from an SLT to determine the sequence Installation Manual 159 5 2 PBX Settings for Inband Integration Inband Signalling These parameters are used when the Integration Mode is set to Inband If the PBX type is set to a KX T series system these parameters will be automatically set If another type of PBX is used check the system s Installation Manual for settings Code Call State Sent to the Voice Mail Port When default 1 Ringback Tone The extension dialled is ringing 2 Busy Tone The extension dialled is busy Reorder Tone An invalid extension number is dialled or the call is 3 inadvertently connected to another Voice Mail port also heard when no DTMF receiver is available to the Voice Mail extension 4 DND The extension dialled has set the Do Not Disturb feature DND 5 Answer The extension dialled is answered Forwarded to Voice The extension dialled is forwarded to Voice Mail and another 6 Mail Ringing Voice Mail port is able to answer This lets the first Voice Mail port usually an Auto Attendant send the call to the other Voice Mail port Forwarded to Voice
54. key with a lamp Follow the procedure below to assign a TWT button on an extension This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 users see 4 9 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button that you want to assign as the TWT button 3 Enter the programming number KX TD500 91 KX TD1232 KX TD816 G SL NE FR E AL 84 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 84 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 91 KX TDN1232 KX TD88 CN 91 KX TD612 84 KX TE and KX TA 91 Screen output 2Way Trans 4 Dial the Voice Mail extension number Screen output 2Way Trans _ _ _ ___ The extension number you entered 5 Press the STORE button 6 Toexit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 7 Repeat these steps for each telephone Conditions This button must be a CO or DSS BLF key to be programmed as a TWT button When all Voice Mail ports are busy and this key is pressed followed by an extension number the user will hear a warning tone Voice Mail Transfer Button Assignment This feature allows an extension
55. may result in damage to the VPS Extension Bolt 58 Installation Manual 2 8 Installing Optional Cards KX TVM200 KX NCV200 2 Insertthe new extension bolts included with the card into the holes on the card and tighten them to secure the card Extension Bolt A 0 CE Ce O M a ath Uu KN Installation Manual 59 2 8 Installing Optional Cards KX TVM200 KX NCV200 Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6 secure the card using the screws included with the card instead of the extension bolts e KX TVM204 operates at SELV 60 Installation Manual 2 8 Installing Optional Cards KX TVM200 KX NCV200 2 8 2 Modem Card KX TVM296 The KX TVM296 allows the VPS to be accessed remotely for administration purposes Included Items Screw x 1 Installation 1 Insert the card between the guide rails and slide it down as shown CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 2 Note e KX TVM296 operates at TNV Installation Manual 61 2 9 PBX Connections 2 9 2 9 1 PBX Connections Connecting to the PBX One jack of the VPS can be connected to 1 jack of the PBX For APT DPT Integration use a 4 conductor cable to connect the VPS and PBX For Inband or None Integration KX TVM50 only use
56. most commonly used Custom Service type Presents callers with a list of options that they can select by pressing the dial keys on their telephones Date Control Allows you to determine the way incoming calls will be handled on specific dates All calls are handled in the same way callers make no selections Time Control Allows you to determine the way incoming calls will be handled during specific times of day All calls are handled in the same way callers make no selections Day Control Allows you to determine the way incoming calls will be handled on specific days of the week All calls are handled in the same way callers make no selections Password Similar to Menu amp Transfer except that callers enter specific passwords to access the available options This allows you to control who can access the Custom Service Example of a Menu amp Transfer Custom Service CS No 1 Menu amp Transfer x Parameters Description Top Menu Prompt Mode None Menu Repeat Cycle 3 v Call Transfer Anytime Extn Wait for First Digit 0 10 6 Wait For Second Digit 1 5 No DTMF Input Operation Operator E Key Assigned Operation Value 0 Operator 1 Dial by Name 2 List All Names 3 Tr to Ext 201 4 Tr to Ext 301 5 Tr to Ext 401 6 Fax Tr 7 cs 2 8 CS 3 Oe lt None gt Exit O lt None gt Record A Prompt For This Custom Service Cancel Help Thank
57. reply to a message without specifying the extension number or the mailbox number of the sender Inband Integration When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screening LCS etc are not available with Inband Integration Incomplete Call Handling Service Calls are considered incomplete when is the called extension does not answer is busy or has set Call Blocking Incomplete Call Handling can handle calls in 7 different ways Each subscriber can specify the options available to callers when their calls are incomplete 1 leave a message in the subscriber s mailbox 2 transfer to the subscriber s Covering Extension Intercom Paging notify the subscriber by paging the subscriber Beeper Pager Access notify the subscriber by paging the subscribers beeper pager transfer to Custom Service transfer to operator return the caller to the top menu allowing the caller to call another extension 3 4 5 6 7 Intercept Routing No Answer A PBX feature that transfers an unanswered call to another extension or to the VPS Installation Manual 237 Intercom Paging Available with APT DPT Integration only If a subscriber has set Intercom Paging the VPS will page t
58. services by pressing one key For caller convenience we recommend programming all ports trunks to use Custom Service as the Incoming Call Service see 6 2 4 Custom Services Voice Mail Service Voice Mail service is a message recording service that allows callers to leave messages for subscribers They can dial mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones Once the caller has dialled an appropriate number the VPS transfers the caller to the party Callers will reach Voice Mail service when a The Incoming Call Service of a trunk or port s Call Service is set to Voice Mail b The Service of a Holiday Service is set to Voice Mail C They press 6 the Voice Mail Service Access Command during a call d Custom Service or Personal Custom Service option is set to transfer callers to Voice Mail service An extension user transfers the caller to Voice Mail service Automated Attendant Service Automated Attendant service allows callers to dial numbers in order to connect themselves with the desired party They can dial extension numbers directly or spell the name of the desired party using the dial keys on their telephones Once the caller has dialled an appropriate number the VPS transfers the caller to the party Callers will reach Automated Attendant service when a The Incoming Call Service of a trunk or port s Call Service is set to Automated Attendant
59. the Programmer Code by selecting Utility Programmer Code If no code is set the KX TVM NCV Maintenance Console can be started and used but a password is required to connect to the VPS and change VPS settings Installation Manual 85 3 2 KX TVM NCV Maintenance Console Installation 86 Installing KX TVM NCV Maintenance Console 1 the KX TVM NCV Maintenance Console setup file to a local drive on the PC Its icon is shown here on the left Double click the setup file to run the installer Follow the on screen instructions provided by the installation wizard Click Finish Click Yes when prompted to copy the USB drivers specify a location then click OK 6 Click OK after the drivers have been copied to the local drive e Toinstall or uninstall the software on a PC running Windows 2000 Professional Windows XP Professional you must be logged in as a user that is in either the Administrators or Power Users group e When the VPS is first connected to the PC via USB a wizard should appear and ask you to select the appropriate USB driver Browse for and select the KX TVM USB driver which is copied to the local drive during installation Updating other Panasonic Drivers CAUTION Installing the USB driver may prevent the USB driver for KX TDA series or PC Console Phone Software from functioning correctly In this case update the USB drivers as necessary from the following folders on t
60. the extension must have an LCS button lit at the time of the message reception This key must either be a DSS BLF or CO key with a lamp Follow the procedure below to assign an LCS button on an extension This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 and KX TE users see 4 9 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Press the desired FLEXIBLE CO or DSS BLF button you want to assign as the LCS button 3 Enter the programming number KX TD500 92 KX TD1232 KX TD816 G SL NE FR E AL 85 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 85 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 92 KX TDN1232 KX TD88 CN 92 KX TD612 85 KX TE and KX TA 92 Screen output LCS 4 Press the STORE button 5 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 6 Repeat these steps for each telephone Live Call Screening Cancel Button Assignment This button assignment allows you to assign a Flexible CO DSS button as a Live Call Screening Cancel button PC programming is also available for KX TD500 users see 4 9 12 Button Assignment via PC Programming 1 Enter PITS Programmi
61. the same extension as a proprietary telephone can also be used to monitor an incoming message not available for KX TE and KX TA Be sure that Live Call Screening on the connected proprietary telephone has been activated This feature is useful when you are using a cordless telephone A tone sounds to alert the subscriber that a message is being recorded To intercept the call flash the hook Live Call Screening Assignment via PC Programming KX TD500 and KX TE users can program Live Call Screening features via PC programming Follow the procedure below to assign each feature KX TD500 Installation Manual 139 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 1 Go to 4 2 Extension Line screen nsion Line 1 2 Card No 1 D4 DHLC Port No UN DN 1009 El Group No 128 Copy Name 10 Characters Mailbox No Max 16 Digits CO Key in c 1009 PE Key Initial Display Selection Charge Limit COS No Caller ID 0 Primary 1 Secondary 1 Preferred Line Pickup Dialing Dial Mode Outgoing Prime Line ICM PDN Enable Disable Ringing one Data Line Mode Call Waiting Tone Type AN C Yes No Tone1 C Tone2 Status Inactive C Active Operation Mode C Private Hands free Call Pickup Deny anguage Recording Mode C KeepRec Stop Rec C Enable Disable English Option LCS Password 3 Digits Station Lock Password ISDN Bearer Mode
62. their mailboxes directly The number of rings they hear will let them know if they have new messages or not Trunk Service Universal Port Each PBX trunk group can be assigned one of 4 incoming call services Voice Mail Service Automated Attendant Service Interview Service and Custom Service Installation Manual 93 4 1 Guidelines for APT DPT Integration 94 Compatible Feature Description Integration Type APT DPT Two way Recording Subscribers can record conversations into their own mailboxes by pressing a v v preprogrammed flexible button Two way Transfer Subscribers can record conversations into another person s mailbox by pressing a preprogrammed flexible button and dialling an extension number Caller ID Callback If Caller ID information was received for a call the subscriber can easily call back the caller while listening to the message the caller recorded DID Call Routing The VPS automatically sends calls from preprogrammed DID numbers to the specified extension mailbox or Custom Service Remote Call The subscribers and the Message Manager Forwarding Set can program their extensions from a remote location to forward various types of calls to a desired extension or an outside telephone Time Whenever the PBX sets a new date and time Synchronisation or when DPT Integration is established the v data is automatically reg
63. this page and use as a reference for wall mounting the KX TVM200 KX NCV200 Install a screw here Install a screw here Note e When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template Installation Manual 81 2 15 Wall Mounting 82 Installation Manual Section 3 Installing KX TVM NCV Maintenance Console This section explains how to install KX TVM NCV Maintenance Console on a PC Installation Manual 83 3 1 Overview 3 1 Overview After wall mounting and connecting the VPS to the PBX you can begin programming the VPS This programming should be performed by the installer using the KX TVM NCV Maintenance Console software This software can be used to set system parameters change system prompts diagnose system functions etc KX TVM NCV Maintenance Console supports connection to the VPS via USB LAN and modem For details on how to connect the PC to the VPS see 2 9 PBX Connections For detailed information on all programming parameters available through KX TVM NCV Maintenance Console refer to the Programming Manual or the software s on line Help feature This section explains how to install the software on a PC Normally you should install the software KX TVM NCV Maintenance Console on a PC that will be on site with you during initia
64. user to transfer calls directly to a mailbox This is available with both DPT and Inband Integration PC programming is also available for KX TD500 users see 4 9 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button that you wish to assign as the VTR button 146 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 12 6 7 Enter the programming number KX TD500 8 KX TD1232 KX TD816 G SL NE FR E AL 82 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 82 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 8 KX TDN1232 KX TD88 CN 8 KX TD612 82 KX TE and KX TA 94 Screen output VTR Dial the Voice Mail extension number Screen output VTR _ _ _ __ _ The extension number you entered Press the STORE button To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET Repeat these steps for each telephone Conditions This button must be a CO or DSS BLF key to be programmed as a VTR button When all Voice Mail ports are busy and this key is pressed followed by an extension number the user will hear either a dial tone or a busy tone depending
65. way Recording Button Assignment 145 4 9 10 Two way Transfer Button ASsIgnmMEnt ii 146 4 9 11 Voice Mail Transfer Button Assignment i 146 4 9 12 Button Assignment via PC Programming i 147 4 9 13 Live Call Screening Activation 151 4 9 14 Live Call Screening Password Control ii 151 4 9 15 Two way Recording into Mailbox seesseeeneennm emen 151 4 9 16 Two way Transfer into i 151 Installation Manual 13 4 9 17 A Restriction on TWR TWT Activation KX TD500 152 5 Inband Integration with a Panasonic KX T Series PBX KX TVM50 only 153 5 1 Guidelines for Inband Integration esses eere nennen nnne 154 5 1 1 Whatisnbarid Integration rn torii ocupar meet Raten vun 154 5 1 2 WhenipUselnband Iniegralioh aloe 154 5 1 3 PBX Requirements for Inband Integration 154 5 2 PBX Settings for Inband Integration iii 157 5 2 1 General Guidelines and DefinitioNS i 157 522 Global Parameters riali 157 52 9 PBX Interface 158 5 3 KX TDA Series PBX
66. 1 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter 6 Connect the jack s assigned in Step to the VPS 7 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection Installation Manual 133 4 8 Completing the PBX VPS Connection 4 8 134 Completing the PBX VPS Connection Once you have finished installing all optional cards connecting all telephones to the PBX and configuring the PBX for APT DPT Integration proceed with the following steps to complete and test the PBX VPS connection 1 Start KX TVM NCV Maintenance Console see 3 2 KX TVM NCV Maintenance Console Installation 2 Using KX TVM NCV Maintenance Console initialise the PBX see 7 1 Initialising the VPS 3 Start the Quick Setup utility and proceed with Quick Setup see 6 1 2 Quick Setup 4 Click Utility on the menu bar 5 Select Line Status KX T M NC Maintenance Console File Connect Edit View GoTo Utility Help Shortcuts System Back Up Mailbox Settings System Prompts Customization System Trace System Maintenance System Initialise Restart Class Of Service Diagnostic Programmer Code B Commands Software Version LAN Settings PORT TRUNK Service Service Settings Default Parameters Set La
67. 4 2 KX TDA Series PBX Programming for DPT Integration d Program the PBX so that it will direct intercepted calls to the VPS 1 Gotothe Groups VM DPT Group System Setting screen 2 Select Disable as the parameter for Intercept to Mailbox 3 Click Apply to save the changed data EE KX TDA Maintenance Console 3 Groups 7YMDPT Group 1 System Setting zjm x Eile Connect Tool Utility Window 81 x D x s2 Be 1 Configuration 2 System 3 Groups T 5 1 Trunk Group Description 2 Extension Group 3 Call Pickup Group Call Waiting on VM Group Disable 4 Paging Group Intercept to Mailbox Disable w 5 Incoming Call Distr 6 Extension Hunting Transfer Recall to Mailbox Disable 7 NM DPT Group 1 System Settim 2 Unit Setting E 8 MM DTMF Group 9 PS Ring Group 4 Extension 5 Optional Device 6 Feature T TRS 8 ARS 9 Private Network 10 CO amp Incoming Call 11 Maintenance Interactive Mode Version004 001 Region000 000 Installation Manual 101 4 2 KX TDA Series PBX Programming for DPT Integration Example Settings 3 Program the PBX to direct incoming trunk calls to an Incoming Call Distribution ICD group and to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk calls are directed to an ICD group DIL feature 1 Gotothe CO amp Inc
68. 700X Sequence for Message Waiting Lamp Call Waiting N A 2 N A N A 1 1 1 Sequence Release N A F N A N A F F F Sequence for Call Waiting Check with manufacturer N A Not Available The remainder of this section consists of step by step guides for software verification and programming for select Panasonic PBX systems 162 Installation Manual 5 3 KX TDA Series PBX Programming for Inband Integration 5 3 KX TDA Series PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with a KX TDA series PBX however Inband Integration is necessary when the PBX has available SLT ports but no available DPT ports The screen shots shown in this section are for the KX TDA200 Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information Assignment of VM DTMF Group a Gotothe Groups VM DTMF Group Group Setting screen b Assigna floating extension number to the desired VM DTMF group 1 C Select AA as the service type d Assign extension numbers to Extension Number of the SLT Port connected to VM Incoming calls will hunt starting at the lowest VM Port number e Click Apply to save the changed data E KX TDA Maintenance Console 3 Groups 8 VM DTMF Group 2 Group Setting E E ni xj File Connect T
69. 9 12 3 19 24 13 16 4 25 30 17 20 5 31 36 21 24 6 37 42 25 28 7 43 48 29 32 8 49 54 33 36 9 55 60 37 40 10 61 66 41 44 11 67 72 45 48 12 20 Installation Manual 1 1 Basic System Construction PBX KX TVM200 KX NCV200 No of Trunks pers Lu No of Ports dei Fort 73 78 49 52 13 79 84 53 56 14 85 90 57 60 15 91 96 61 64 16 97 102 65 68 17 103 108 69 72 18 109 114 73 76 19 i 115 120 77 80 20 121 126 81 84 21 127 132 85 88 22 133 138 89 92 23 i 139 144 93 96 24 Installation Manual 21 1 1 Basic System Construction 1 1 7 Compatible PBXs The VPS can be integrated with the following PBXs using the integration types listed below KX TVM50 PBX Model Recommended Integration Type Other Integration Type Integration Inband Integration Series KX TD816 DPT Integration Inband Integration KX TD1232 DPT Integration Inband Integration KX TD500 DPT Integration Inband Integration KX TD308 DPT Integration Inband Integration KX TD612 DPT Integration Inband Integration KX TA Series APT Integration Inband Integration KX TE Series APT Integration Inband Integration Third party _ Manufacturer Inband Integration or No Integration 1 For KX TES824 TEM824 PBX software version 1 0 44 or later is required for APT Integration Consult your dealer for more informat
70. Account Port Usage Memory Usage Mailbox Usage Fax Call Call Handling Statistic Custom Service Message Status Subscriber Setup Security Information Hourly Statistics E mail Mailbox Information Call Account Port Usage HDD Usage Mailbox Usage Fax Call Call Handling Statistic Custom Service Message Status Subscriber Setup Security Information Hourly Statistics E mail Environment Environmental Requirements 5 C to 40 C Refer to Environmental Requirements 2 1 Before Installation Power Source 100 V AC to 240 V AC 0 25 A 50 Hz 60 Hz 100 V AC to 240 V AC 1 5 A 50 Hz 60 Hz Panasonic AC adaptor PSLP1244 or 110 V AC to 240 V AC 1 35 A 50 Hz 60 Hz Panasonic AC adaptor PSLP1434 DC Input 9 V 0 75 A 6 75 W 40 V 1 38 A 55 2 W Dimensions W x H x D 249 mm W x 316 mm H x 73 mm D 275 mm W x 376 mm H x 117 mm D Weight when all available option cards are installed No more than 1 7 kg No more than 4 0 kg The recording capacity specification shown here for the KX TVM50 applies to when 1 System Prompt language is installed Recording capacity is reduced by about 1 hour for each additional System Prompt language that is installed Installation Manual 29 1 3 Specifications 30 Installation Manual Section 2 Installation This section explains how to install the VPS and its optional cards Installation Manua
71. Back button if you Want to modii some 3 2000 651 00PM Set the date and time then click Finish 200 Installation Manual 6 1 Starting Up Finalising Quick Setup Click Yes to save the settings and finish Quick Setup If you click No your settings will not be saved and you will return to the previous screen KX TYM NCY Maintenance Console When Quick Setup is completed the following screen will be displayed KX TYM NCY Maintenance x e Ifthe VPS is connected to a KX TD500 restart the VPS to bring the VPS online Installation Manual 201 6 1 Starting Up If Auto Configuration is skipped Mailbox settings If you skip Auto Configuration the next window displayed is the Mailbox Edit window Quick Setup Mailbox Edit BEEN xi Manage All Mailboxes In The System Add Mailbox Range Delete Mailbox Mailbox M FirstName LastName Extension Class Of Ser Covering Ex Interview All Call Transfer No Answer 9 63 No System System No System System A998 Message M lt amp 999 System Man 64 Extemal M D Auto F Personal D L Notification Parameters Remote Gall Automatic Login Email Option h Mailbox Parameters Eee Edit delete or add mailboxes as needed then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note The Mailbox Edit win
72. Custom Service Similar to a Custom Service allows callers to perform specific functions by pressing dial buttons on their telephones while listening to the subscriber s Personal Greeting Message A subscriber s Personal Custom Service can allow callers to connect themselves to another extension mailbox outside telephone such as the subscriber s mobile phone etc without the assistance of an operator Each subscriber can create his or her own Personal Custom Service Installation Manual Personal Greetings Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes The Personal Greeting heard by callers depends on the status of the subscriber or VPS No Answer Greeting Heard by callers when the subscriber does not answer Busy Signal Greeting Heard by callers when the subscriber is busy After Hours Greeting Heard by callers when the VPS is in night mode Personal Greeting for Caller ID Available with APT DPT Integration only A subscriber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone numbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 Caller ID numbers can be assigned to each greeting Personal Group Distribution List A preprogrammed list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a message to several recipients in one operation Each subscr
73. E 213 213 214 214 401 401 402 402 E 403 403 404 404 405 405 406 406 407 407 408 408 dm a Select All Clear All lt Back Cancel Help Select the extensions for which you would like to create mailboxes then click Next 196 Installation Manual 6 1 Starting Up Each extension name retrieved from the PBX is stored in the Last Name field of the respective subscriber s Mailbox Settings Extension names can be retrieved from the following PBXs KX TDA series PBXs version 2 21 or higher KX TD500 with software production date code 040901 or later KX TD500C Q951AB or higher KX TD500RU Q971AB or higher all other Q271AD or higher Mailboxes will be created during Auto Configuration The number of digits used for mailbox numbers is 2 to 5 digits depending on PBX programming The Message Manager mailbox General Delivery Mailbox number will be 98 998 9998 or 99998 The System Manager mailbox number will be 99 999 9999 or 99999 If both 3 digit and 4 digit extension numbers are used by the PBX the VPS will use 4 digit mailbox numbers When creating mailbox numbers for 3 digit extensions a 0 will be added to the end of each mailbox number Example Extension Numbers Mailbox Numbers 201 2010 202 2020 203 2030 2000 2000 2001 2001 2002 2002 Installation Manual 197 6 1 Starting Up Mailbox settings The next window displayed is the Mailbox Edit window Quick Setup Marone NEN oM M
74. G Vibration 5 Hzto 22 Hz 0 0042 cm displacement double amplitude 1 octave per minute 23 Hz to 350 Hz Under 0 5 G Magnetic Field DC 0 6 mT to 700 kHz 0 7 700 kHz to 1 5 MHz uT Allowable Relative Humidity vs Temperature Relative Humidity 96 100 90 80 70 60 50 Operating Area 40 30 5 15 25 35 45 55 C Temperature Installation Manual 33 2 1 Before Installation Necessary Tools not supplied Twisted pair 4 conductor cables are needed for connecting the VPS to the PBX For the KX TVM50 twisted pair 2 conductor cables are needed if using Inband or None Integration A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX TVM NCV Maintenance Console 34 Installation Manual 2 2 Unpacking 2 2 Unpacking The following items are included with the VPS KX TVM50 KX TVM200 KX NCV200 Main Unit 1 1 Adaptor 1 1 1 1 Screws Wall Mounting Washers Wall Mounting a oa oa on Cable strap CD ROM Installation Manual 35 2 3 Names and Locations 2 3 Names and Locations Outside Inside View KX TVM50 Run Indicator Alarm Indicator Dummy Cover Plates for Port Card Slots 2 and 3 Factory installed Jacks Reset Button Shutdown Button Mode Switch USB Port Dummy Cover P
75. I XI XI XI XI XI XI XI XI XI XI XI XI XI XI I XI XI XI XI XI XI XI XI XI I XI I I XI XI SI XI SI XI XI SI XI I SI XI SI SI XI SI XI XI SI SI SI 6 3 CO 1 Line Mode 5 x Mode of incoming CO calls type detail type detail type detail Norma Normal Norma Norma Normal Norma Norma Normal Norma Norma Normal Norma Norma Normal Norma Normal Norma Normal Norma Norma Normal Norma 1 si a 4 DI 6 7 8 176 Installation Manual 5 5 KX TD Series PBX Programming for Inband Integration 5 5 1 5 5 2 KX TD Series PBX Programming for Inband Integration For KX TD500 programming refer to 5 6 KX TD500 PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with the KX TD612 KX TD816 or KX TD1232 however Inband Integration is necessary when the software version of the PBX does not support DPT Integration Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information KX TD Series PBX Programming via the Manager s Extension For KX TD500 programming refer to 5 6 KX TD500 PBX Programming for Inband Integration Select a maximum of 2 extension ports to be connected to the VPS Plug each extension into a Voice Mail port Go to System Program 602 and assign the Voice Mail extensions to a
76. L feature 1 Go to the 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk to a specific extension number VPS port 3 Click Apply to save the changed data Calls received on the assigned trunks will be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming Note e Specify the FDN for the extension group to which VM or AA has been assigned Please set First Ring Delay Timer to 5 s default 5 Card No 106 ELCOT M PotNo Copy Name Dial Type Group No 1 count pi DTMF 80 Destination Day 1005 wigmt 1005 Lumen 1005 _ Break 1005 mmm c 2 Answer Wait Timer None 2 c CPC Signal eR SLE E Disable etection Time None J gt 1 C Enable IN Detection Detection Time None J Disable First Ring Delay Timer Reverse Signal Detection Os C Enable Disable 4 1 Trunk Line m OK Apply Cancel Help Installation Manual 5 6 KX TD500 PBX Programming for Inband Integration Example Settings 2 Program the PBX to direct incoming trunk calls to an operator and to then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk calls are directed to an operator DIL feature 1 Gotothe 4 1 Trunk Line screen 2 3 Assign Destination Day Night
77. LAN or remotely off site by connecting to the VPS via the optional modem card Installation Manual System Administrator Is the person responsible for programming the most essential VPS settings Unlike the Message Manager and the System Manager who use a telephone to perform their duties the System Administrator uses a PC running the KX TVM NCV Maintenance Console software to program the VPS The System Administrator s handbook is the Programming Manual Only one programming session is possible at a time System External Message Delivery Duration Time Specifies the maximum telephone connection time allowed for External Message Delivery Prevents excessive telephone charges System Manager Mailbox 999 The person who can perform a subset of the items that can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters set the System Clock etc System Prompt Recorded voice guidance messages that help subscribers and callers use VPS features Over 1000 prompts are prerecorded in the VPS The System Administrator and Message Manager can rerecord prompts as necessary The System Administrator and the Message Manager can turn system prompts on and off as needed Each system prompt has a unique number System Report The System Administrator or the System Manager can generate vari
78. LCS Private Press the ENTER button Press the SELECT button until the desired selection is displayed Screen output Hands Free Private Press the STORE button Press the PROGRAM button or lift the handset to exit the Personal Programming mode Repeat these steps for each telephone A single line telephone that is connected to the same extension as a proprietary telephone can also be used to monitor an incoming message Be sure that Live Call Screening on the connected proprietary telephone has been activated This feature is useful when you are using a cordless telephone The handset sounds an alarm tone to let you know that a message is being recorded To intercept the call hang up and go off hook Installation Manual 107 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 6 Live Call Screening Assignment via PC Programming The KX TDA series users can program Live Call Screening features via PC programming Follow the procedure below to assign each feature 1 Goto Extension Wired Extension Extension Settings screen KB KX TDA Maintenance Console 4 Extension 1 Wired Extension 1 Extension Settings EN iol Eile Connect Tool Utility Window 81 x D a Ra 2 1 Configuration Apply 2 System 3 Groups Main Option Option 2 Option Option 4 Option 5 Option 6 FWD DND
79. Label Mailbox Prompts Click to edit Owner Name Personal Greetings a System backup folder Cancel Help The system will prepare the data to be backed up and the backup will begin about 30 seconds later The time needed to backup the data will vary depending on the connection method communication speed and the amount of data that is being backed up To restore the system from a backup refer to Restoration of Backup Data in 1 8 2 Utility System Back Up in the Programming Manual Note e Deleted messages are not backed up e Backing up all data including system prompts is recommended e System prompt files are very large and can take several hours to backup e Store backup files in a safe place 224 Installation Manual 7 3 Resetting the VPS 7 3 Resetting the VPS If the VPS is not functioning properly restarting the VPS may resolve the issue There are 3 methods for restarting the VPS explained below Operation 1 Ifthe VPS does not operate properly a First try to click Utility System Initialise Restart Restart System KX T M NC Maintenance Console i File Connect Edit View GoTo Utility Help teh Disconnect Quick Setup ha 2 9 9 H3 gd CI A Shortcuts System Back Up 4 pa System Prompts Customization o Ad Line Status Mailbox Settings System Trace N System Maintenance System Initialise Restart gt Initialise System Diag
80. Line in 2 5 4 Parameters in the Programming Manual Also check Outgoing Call No Answer Time in 2 5 4 Parameters in the Programming Manual When setting a Dial Number for Device Notification or a telephone number for External Message Delivery keep in mind the Note for Dial Number in 2 1 4 Notification Parameters in the Programming Manual Unable to call an extension Improper setting of PBX Extension Numbering Plan Check the PBX Extension Numbering Plan Unable to access the mailbox Improper setting of the mailbox number Adjust the number of digits in the mailbox number see Mailbox Number in 2 1 3 Mailbox Parameters in the Programming Manual 230 Installation Manual 7 6 Troubleshooting PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access to e Improper setting of the Adjust the operator extension Operator 1 operator extension number number to that of the connected PBX see Operator s Extension in 2 4 3 Parameters in the Programming Manual Unable to make e Improper setting of the busy e Adjust the busy signal reconnection when the line signal reconnection reconnection procedure to is busy procedure that of the connected PBX see Reconnect Sequence on Busy in 2 5 4 Parameters in the Programming Manual Unable to make a no e Improper setting of the no e Adjust the no response response reconnection response reconnection reconnection pro
81. Mailbox No Length 25 dis 3 System Manager s Mailbox No Integration Mode Value Enter Programmer Code j Programmer Code 88 Installation Manual 1 Click the KX TVM NCV Maintenance Console shortcut icon Its icon is shown here on the left 2 Select the appropriate VPS model 3 The Set Default Parameters window is displayed the first time you start KX TVM NCV Maintenance Console Select the TVM NCV Type PBX Type and Integration Mode Change the default parameters listed in the window if necessary then click OK Note e If you have already used KX TVM NCV Maintenance Console to change the administrator password the Enter Programmer Code dialogue box is displayed Enter the previously set Programmer Code and click OK Dial up Modem Mailbox Serui is Class Of Service USB Parameters Please enter the parameters required for connecting to VPS using USB Select Device To Use Device ID Manufacturer 2 VoiceProcessingSystem Panasonic pera Shortcuts i Mailbox Settings Class Of PORT TRUNK Service Service Settines Parameters HAW Settines Reports System Security 3 3 Starting KX TVM NCV Maintenance Console 4 The main window is displayed Note e Youcan change the display language by clicking Utility Set Langua
82. NY INTERNAL PARTS DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER e DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT AND RECONNECT THE POWER FIRST e TO PREVENT FIRE OR ELECTRICAL SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE e THIS UNIT IS EQUIPPED WITH AN EARTHING CONTACT PLUG FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS e THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE CAUTION DANGER OF EXPLOSION EXISTS IF THE BATTERY IS INCORRECTLY REPLACED REPLACE THE BATTERY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE BATTERY MANUFACTURER DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS SAVE THESE INSTRUCTIONS Installation Manual 5 6 Other Information This product is only for connection behind a suitable PBX and should not be connected directly to the network Panasonic Communications Co Ltd declares that the KX TVM50E KX TVM200E KX NCV200E and KX TVM50NE KX TVM200NE KX NCV200NE are in compliance with the essential requirements and other relevant provisions of Radio amp Telecommunications Terminal Equipment R amp TTE Directive 1999 5 EC Declarations of Conformity for the relevant Panasonic products descri
83. O CO Line Number 4 F4 3 Not Stored al Single CO CO Line Number 3 F3 2 Not Stored 2 Single CO Line Number 2 F2 1 Not Stored 1 I Single CO CO Line Number 1 F1 0 Not Stored Message button Message Waiting 150 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 13 4 9 14 4 9 15 4 9 16 Live Call Screening Activation To activate the Live Call Screening status follow the steps below PC programming is also available for KX TD500 users see 4 9 6 Live Call Screening Assignment via PC Programming Press the assigned LCS Button Press the assigned LCS Password Confirm that the assigned LCS Button is red on gt Repeat these steps for each telephone Conditions To activate the Live Call Screening features it is necessary to light the LCS button after assigning the LCS password and LCS button Live Call Screening Password Control This feature allows operators and the Manager of the PBX to cancel the password for LCS at any extension If a user forgets the preprogrammed password Operator s and the Manager of the PBX can cancel the LCS password 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Enterthe programming number KX TD
84. ODOO OO SOOO OOO ooo oo OOOO EI SI OO 0 0 00 8 9010101018 XI XI XI XI XI XI XI XI XI XI XI XI XI XI XI XI Xl XI XI XI XI I XI SI X Xl XI XI XI X X X X X X X X X X X I I I I XI Xl 1 I X I SI XI XI XI XI XI XI XI XI XI XI XI XI XI I I I I 0009 3 CO 1 Line Mode 5 x Mode of incoming CO calls pg nc type detail type detail type detail Norma Norma Normal Norma Norma _ Normal Norma Norma Normal Norma Norma Normal Norma Norma Normal Norma Norma Normal Norma Norma Normal Norma Normal 1 2 3 4 5 B i 8 C If the VPS is only answering calls not answered by user extensions Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring user extensions immediately for all time modes To give users time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the 118 Installation Manual 4 4 KX TE Series PBX Programming for APT Integration VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO Line Mode screen and set all trunk types to Normal Click Apply to save the changed data EG 2 Incoming 7 Dutgoing Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immedi
85. Option PORBRRARHAHAE Jothina To Edit s Save s Default Mailbox Cancel 4 Here you can set basic mailbox parameters which will be applied to mailboxes created with the Add Range button Click OK in the Default Mailbox window then click OK to create the mailboxes using the start and end range you ve entered 212 Installation Manual 6 3 Setting Mailboxes and Groups 6 3 2 Editing a Mailbox Click Mailbox Settings gt Mailbox Parameters select a mailbox you want to edit Edit Mailbox rr Lx Mailbox Parameters cos o 4 Parameters Parameter Value mm Mailbox Parameters B Mailbox Number 101 E Extension 2 5 digits 101 E First Name Up to 20 characters Robert E Last Name Up to 20 characters Smith Password 0 16 digits Click to change password E Class of Service 4 amp Covering Extension 2 5 digits E Interview Mailbox 2 5 digits 700 E All Calls Transfer to Mailbox No Ej Call Transfer Sequence Up to 16 digits 0 9 0 25 9 System E NoAnswer Time 10 60 sec System ta Call Transfer Status E Incomplete Call Handling for No Answer 9 Incomplete Call Handling for Busy ta Notification Parameters E31 External Message Delivery F3 Auto Forwarding BM Personal Distribution List E Personal Custom Service Clic
86. Panasonic o Voice Processing System model KX TVM50 KX TVM200 ACD Report Server KX NCV200 Installation Manual EL gt EL gt EL gt Ex S tz Thank you for purchasing a Panasonic product Please read this manual carefully before using this product and save this manual for future use Voice Processing System Version 1 0 System Components This product consists of the following system components when fully equipped with all available optional cards KX TVM50 Model Description Main Unit KX TVM50 Voice Processing System Optional Cards KX TVM502 2 Port Hybrid Expansion Card KX TVM503 2 Port Digital Expansion Card KX TVM524 Memory Expansion Card KX TVM594 LAN Interface Card KX TVM296 Modem Card KX TVM200 Model Description Main Unit KX TVM200 Voice Processing System Optional Cards KX TVM204 4 Port Digital Expansion Card KX TVM296 Modem Card KX NCV200 Model Description Main Unit KX NCV200 ACD Report Server Optional Cards KX TVM204 4 Port Digital Expansion Card KX TVM296 Modem Card 2 Installation Manual Important Safety Instructions When using telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons
87. Subscribers can customise their mailboxes using their extension telephones as explained in the Subscriber s Manual The Subscriber Tutorial if enabled through COS programming can guide subscribers through the customisation process allowing them to easily set their password subscriber owner name and personal greetings To enable or disable the Subscriber Tutorial refer to Tutorial in 2 2 2 Personal Options in the Programming Manual For more information on using the Subscriber Tutorial refer to 2 2 Subscriber Tutorial Easy Mailbox Configuration in the Subscriber s Manual Mailbox Groups This program allows a message to be delivered to several mailboxes at once The message activates the message waiting lamps on all of the proprietary telephones PTs These mailboxes may be assembled into a Mailbox Group A name and voice label for each Mailbox Group can be recorded by the System Administrator using KX TVM NCV Maintenance Console or by the Message Manager using his or her telephone see 3 2 6 Recording Messages in the Feature Manual There are 20 group lists available and each group list can have a maximum of 62 members for KX TVM50 or 100 members for KX TVM200 KX NCV200 For more information refer to 2 5 1 Mailbox Group in the Programming Manual Extension Groups An extension group places several extensions into the same mailbox These extensions may be assembled into a list called an Extension Group List When a message is
88. Time out amp Manual Queue Redirection 3 Call Pickup Group ICD Floating Group Name 2 Extension Destination 32 digits Hurry ur 4 Paging Group Group Number 20 characters Overflow Time 5 Incoming Call Distribution Gi Day Lunch Break Night 1 Group Settings 1 290 Sales 100 100 100 100 308 v E 2 Member 3 Queuing Time Table 2 603 6 Extension Hunting Group 3 60s 1 7 Group 9 8 Group DE 9 PS Ring Group 5 60s El 4 Extension 5 Optional Device E Exe 6 Feature z 60s 7 TRS B ARS Bos 9 Private Network 9 60s 10 C0 amp Incoming Call 11 Maintenance i az 11 60s 12 60s 13 60s 14 60s 15 605 v pu E Interactive Mode Version004 001 Region000 000 170 Installation Manual 5 3 KX TDA Series PBX Programming for Inband Integration Program the PBX so that it will direct overflowed calls to the VPS 1 Gotothe Groups VM DTMF Group System Setting screen 2 Select None Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 3 Click Apply to save the changed data E KX TDA Maintenance Consol File Connect Tool Utility Window Help M DTMF Group 1 System Settin
89. V for Another Paging Monitored Extension Security Extension Override Ext Lock Deny PT set Lock Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in Log in bm in n mo n n m on cs c n e rn o n n cn cs n co AAO OOOO WBA b n n n n n n rn OOOO DILE EI E OOOO oOo OO EIL EE 3 Goto 2 Extension 1 Main 4 Under LCS Recording Mode select Stop Recording or Keep Recording 5 Click Apply to save the changed data Installation Manual 141 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 142 Jack 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 2 Extension 1 Main X care Q LCS Recording FYVD Selection Extension 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 MW for Another Extension XI XI XI XI XI XI XI XI XI XI XI XI XI XI I XI XI XI XI I xl xl SLT MW bm on n un n o n n o o n Oo n n n n Oo Oooo 6 Goto 2 Extension 3 PT personal settings 7 Under LCS Mode select Private or Hands free 8 Click Apply to save the changed data Installation Manual Mode Keep Recording Keep Recording Kee
90. VPS Port 1 107 Jack 07 NPS Port 1 107 Jack 07 VPS Port 1 107 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 Jack 15 VPS Port 3 115 b If the VPS is only answering calls not answered by the operator Operator Backup Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring operator extensions Installation Manual 117 4 4 KX TE Series PBX Programming for APT Integration immediately for all time modes To give the operator time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO Line Mode screen and set all trunk types to Normal Click Apply to save the changed data 3 CO 2 Incoming Outgoing g x co Q teo 413 Delayed Ringing Lunch CO Line Number 1 7 Copy Ringing for incoming CO calls Outgoing Call Extension Night Lunch Day Night Lunch Ring Ring Start Time Ring Start Time Immediate M Immediate M Immediate 0 0 0 0 0 9050509 DIL 0 0 0 0 0 ST 9050180180158 HO
91. Voice Mail floating extension number Screen output VTR _ _ _ ___ The Voice Mail floating extension number you entered Press the STORE button Press the PROGRAM button or lift the handset to exit the Personal Programming mode Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a VTR button When all Voice Mail ports are busy and this key is pressed followed by an extension number the user will hear either a dial tone or a busy tone depending on the Call Waiting on VM Group setting on the PBX Button Assignment via PC Programming The KX TDA series users can assign buttons for Live Call Screening LCS Two way Recording TWR Two way Transfer TWT and Voice Mail Transfer VTR via PC Programming Follow the procedure below to assign each button Go to Extension Wired Extension Flexible Key screen 112 Installation Manual 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 13 KX TDA Maintenance Console 4 Extension 1 Wired Extension 4 Flexible Key E File Connect Tool Utility Window Help 15 x 18 x D d BB25 1 Configuration H 2 System 9 3 Groups 1 4 Extension 5 1 Wired Extension 1 Extension Settings 2 PADDND 3 Speed Dial 4 Flexible Key 5 PF Key 2 Portable Station 3 DSS Console S Optional Device BFeature H 7 TRS 8 ARS 9 Private Network 10 C0 amp Inco
92. aler for more information A group of DPT ports of a KX TDA series PBX connected to a VPS with DPT Integration is called a VM DPT Group Each VM DPT Group consists of a maximum of 12 ports 24 channels of the VPS Up to 2 VM DPT Groups can be assigned for the KX TDA100 TDA200 2 VPSs can be connected to a KX TDA100 200 Only one VM DPT Group can be assigned for the KX TDA30 in other words only one VPS can be connected to a KX TDAS0 Through PBX system programming you must assign the VM DPT Group and the VM DPT extension ports that will use DPT Integration 1 Assignment of VM DPT Group a Go to the Groups VM DPT Group Unit Setting screen b Assign a floating extension number to the VPS VM Unit number C Click Apply to save the changed data Note e FortheKX TDA100 KX TDA200 you can use a maximum of 2 VM DPT groups Unit No 1 and Unit No 2 All of the extension ports in a VM DPT group should be connected to the same DHLC card or DLC card KX TDA Maintenance Console 3Groups 7 VM DPT Group 2 Unit Setting loj x File Connect Tool Utility Window Help laj D dt Bea H 2 System B 3 Groups Floating 1 Trunk Group Extension No 2 User Group 3 Call Pickup Group 200 4 Paging Group S Incoming Call Distribution Gi 6 Extension Hunting Group E 7 MM DPT Group 1 System Setting 2 Unit Setting 8 VM DTMF Group 9 PS Ring Group 4 Extension 5 Optional Device H 6 Featu
93. anage All Mailboxes In The System AMD Add Maibox Add Range Delete Edit Mailbox Ma First Name LastName Extension Class Of S Covering E Interview All Call Transf No Answer 4 2201 Robert 201 1 No System System 202 1 No System System 203 1 No System System 204 1 No System System 205 1 No System System 206 1 No System System 207 1 No System System 208 1 No System System 209 1 No System System 210 1 System System 211 1 No System System 212 1 No System System 213 1 No System System 214 1 System System 215 1 No System System 216 1 No System System 217 1 No System System 218 1 No System System 219 1 No System System 220 1 No System System 221 1 No System System zl u TA ADNAN 4 Mailbox Parameters Notification Parameters External M D Auto Personal D L Remote Call Automatic Login E ma cea Edit delete or add mailboxes as needed then click Next For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Note e Mailbox Edit window allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking on the Mailbox Settings icon under Shortcuts 198 Installation Manual 6 1 Starting Up Port Trunk settings The next window displayed is the Port Trunk window uc setup Pert Ti x One
94. ate Immediate Immediate Immediate Immediate Immediate Immediate Immediate 10s 10s 10s 15s 15s 15s Immediate Immediate T Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate 10s 10s 10s 15s 15s 15s Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate Immediate T Immediate Immediate Immediate Immediate M 22 M 22 M M M v M v M 22 M 22 M M 22 M v Iv Immediate II XI I I I XI XI XI XI I XI XI XI XI SI SI XI XI XI XI SI XI SI Immediate K XI X Xl XI X XI Xl XI X X XI XI XI Xl Il X XI x1 Immediate I XI XI XI I XI I XI XI I ISI XI XI XI SI SI XI XI XI XI SI I XI XI XI I I SI SI SI XI SI SI XI XI XI XI XI SI SI ISI SI I I SI SEI SI SII SI SI SI SI SI SI SI XI XI SI SI SI SI Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal Normal
95. ate code year month day For APT Integration the production date must be 000421 or later If the software version of the PBX is lower than this consult your dealer From the SYS PGM NO screen a Enter 998 b Press the NEXT button SP PHONE The PBX displays the ROM version and the date it was created 2 Set the date and time using System Program 000 Date and time are automatically synchronised between the VPS and the PBX during Quick Setup 3 Set extension numbering using System Program 009 4 Assign the voice mail port This program tells the PBX which jacks will be connected to the VPS This allows the PBX to send the proper APT Integration information to those ports Jack 07 or jacks 07 and 08 can be assigned for the VPS1 as the voice mail port Jack 15 or jacks 15 and 16 can be assigned for the VPS2 Installation Manual 131 4 7 KX TA Series PBX Programming for APT Integration 132 a b d e f Extension group 7 Port 1 Port 2 Port 1 Port 2 Extension group 8 From the SYS PGM NO screen Enter 130 for VPS1 or 131 for VPS2 Press the NEXT button SP PHONE Screen output Disable Press the SELECT button AUTO ANSWER Screen output Port 7 or Port 15 To assign 2 jacks press the SELECT button AUTO ANSWER again Screen output Port 7 amp 8 or Port 15 amp 16 To assign 1 jack skip this step Press the STORE button
96. ay not be enough to fully protect the unit A permanent connection between earth and the earth terminal of the unit must be made Loosen the screw Insert an earthing wire user supplied Io ote e Green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm or 18 AWG 3 Tighten the screw 4 Connectthe earthing wire to earth KX TVM50 To earth KX TVM200 KX NCV200 Screw To earth e Be sure to comply with applicable local regulations e g laws guidelines e Proper connection to earth is very important to protect the unit from external noise and can reduce the risk of electrocution in the event of a lightening strike Installation Manual 67 2 12 Connecting the AC Adaptor 2 12 Connecting the AC Adaptor 1 Plugthe DC connector of the AC adaptor into DC IN KX TVM50 DC Connector AC Adaptor KX TVM200 KX NCV200 DC Connector AC Adaptor 68 Installation Manual 2 12 Connecting the AC Adaptor 2 Confirm that the VPS power switch is in the OFF position then plug the AC cord into the AC adaptor then plug the other end into an AC outlet AC Adaptor I to AC Cord To AC outlet mm IMPORTANT KX TVM50 Use only the included Panasonic AC adaptor part number PSLP1322 KX TVM200 KX NCV200 Use only the included Panasonic AC adapto
97. ay of a compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes VPS Voice Processing System Installation Manual Installation Manual 245 246 Installation Manual Index Installation Manual 247 Index Numerics 2 Port Digital Expansion Card KX TVM503 50 2 Port Hybrid Expansion Card KX TVM502 48 4 Port Digital Expansion Card KX TVM204 58 A A Restriction on TWR TWT Activation KX TD500 Only 152 About the Other Manuals 9 Alarm Indicator 38 Allowable Relative Humidity vs Temperature 33 APT Integration 25 APT Integration TVM50 only 23 APT DPT Integration Features 92 APT DPT Integration with a Panasonic KX T Series PBX 91 Automated Attendant Service 206 Backing Up the System 223 Basic System Construction 16 Before Installation 32 Before Programming 192 Button Assignment via PC Programming 112 147 C Closing the Covers 44 Compatible PBXs 22 Completing the PBX VPS Connection 134 Connecting the AC Adaptor 68 Connecting to the PBX 62 Connection Examples KX TVM200 KX NCV200 27 Connection Examples KX TVM50 24 Creating the Default Mailbox Template 211 Custom Services 207 Customising the System 191 D Data saving the system data to the backup device SAVE 223 DCIN 40 Deleti
98. b The Service of a Holiday Service is set to Automated Attendant C They press 48 Automated Attendant Service Access Command during a call d ACustom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service e An extension user transfers the caller to Automated Attendant service For more information refer to Automated Attendant in 2 4 3 Parameters in the Programming Manual and the Call Transfer No Answer Time setting in 2 5 4 Parameters in the Programming Manual 206 Installation Manual 6 2 Port Trunk Settings 6 2 3 6 2 4 Interview Service Interview service allows callers to record their answers to prerecorded questions As the caller answers questions they are recorded into an interview mailbox After a caller records the answers the interview mailbox lights a message waiting lamp on the interview mailbox owner s extension When retrieving the messages the subscriber only hears the answers to the questions In order to use Interview service at least one interview mailbox must be created in the VPS For more information on creating interview mailboxes refer to 2 1 3 Mailbox Parameters in the Programming Manual Callers will reach an interview mailbox when a The Incoming Call Service of a trunk or port s Call Service is set to Interview b The Service of a Holiday Service is set to Interview c ACustom Service or Personal Custom Service option is set to tra
99. bed in this manual are available for download by visiting http doc panasonic de Contact Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15 22525 Hamburg Germany CE Installation Manual For Future Reference Record the information in the space below for future reference Note e serial number of this product may be found on the label affixed to the side of the unit You should note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO Installation Manual 7 Introduction 8 Thank you for purchasing the Panasonic KX TVM50 KX TVM200 KX NCV200 We are confident that this product will provide your customer or client with many years of dependable service This Installation Manual is designed to serve as an overall technical reference for the KX TVM50 KX TVM200 KX NCV200 It provides instructions for installing the VPS hardware configuring the connected PBX for use with the VPS and getting started with the KX TVM NCV Maintenance Console software The Installation Manual is divided into the following sections Section 1 Voice Processing System Overview This section provides a basic introduction to
100. ble 4 conductor cable Message Recording Medium Flash Memory Internal Hard Disk Drive HDD Recording Capacity 4 h expandable to 8 hy 1000 h Main CPU 32 bit microprocessor Compression Rate 32 Kbps Internal Modem Type V 90 Dialling Method DTMF Flash Time 100 ms 300 ms 600 ms 900 ms programmable CPC Detection None 6 5 ms 150 ms 300 ms 450 ms 600 ms programmable Line Type e Loop start minimum Loop Current 20 mA e Minimum Line Voltage 7 V DC e Minimum Ringing Voltage 40 V AC Extension Numbering 2 to 5 digits programmable Pause Length 100 ms to 9900 ms programmable Message Waiting Lamp e Integration Data Line of APT DPT Interface e Integration Programmable DTMF sequence Data Line of DPT Interface 28 Installation Manual 1 3 Specifications Software Specification KX TVM50 KX TVM200 KX NCV200 Custom Services Up to 100 Number of Messages Unlimited Length of Personal Greeting Message Up to 360 s programmable Message Retention Time 1 to 30 days unlimited programmable Maximum Message Length 1 to 60 min unlimited programmable Maximum Combined Length of Messages per Mailbox 1 to 600 min unlimited programmable No of Mailboxes 62 Subscriber 2 Manager 1022 Subscriber 2 Manager Reports Mailbox Information Call
101. ble amp Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number operator extension 3 Click Apply to save the changed data E KX TDA Maintenance 2 10 0 amp Incoming Gall 2 DIL Table amp Port Setting ol x File Connect Tool Utility Window Help m a x EELEE 2 System 3 Groups DID TIE DIL CLI for DIL 4 Extension 5 Optional Device DIL Destination 6 Feature Trunk Tenant VM Trunk FIRS Sk Card Property Lunch Break Number Group No S ARS 9 Private Network 04 01 LCoTs 101 101 1 10 CO amp Incoming Call 1 CO Line Setting 2 DIL Table amp Port Setting 04 03 LCOTE ee 04 04 Lcore 4 Miscellaneous 19 11 Maintenance 04 05 LCOTs 04 02 LCoTs 101 101 1 04 06 LCOT8 04 07 LCOT8 04 08 LCOT8 linteractive Mode Version004 001 Region000 000 Installation Manual 165 5 3 KX TDA Series PBX Programming for Inband Integration 166 b Installation Manual Program the PBX so that unanswered calls to the operator are redirected to the VPS Intercept Routing No Answer feature 1 Gotothe Extension Wired Extension Extension Settings screen 2 Assign Intercept Destination Day Night Lunch Break for the operator s extension to a floating extension number VPS Port 3 Click Apply to save the c
102. bscriber and then delivered to outside parties and or extensions The VPS dials the outside telephone number or extension number and plays the message for the recipient The message can be delivered immediately or at a specified time External Message Delivery List A preprogrammed list of outside parties and extensions that can be used to deliver an External Delivery Message to several recipients in one operation Each subscriber can create 2 External Message Delivery Lists Each list can have 8 destinations External Message Delivery Retry Determines how many times the VPS will attempt to deliver an External Delivery Message when the called line recipient is busy or does not answer Fast Forward Allows a subscriber to fast forward through a message in 4 second intervals 236 Installation Manual Follow On ID see Called Party ID General Delivery Mailbox A special mailbox that is maintained by the Message Manager If a caller does not have a DTMF compatible telephone the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox Callers who do not dial any numbers can be directed to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer messages in the General Delivery Mailbox to the appropriate subscriber mailboxes Hash Sign The key on the telephone keypad Also known as the pound sign Immediate Reply Allows the message recipient to
103. cedure to procedure that of the connected PBX see Reconnect Sequence on No Answer in 2 5 4 Parameters in the Programming Manual Unable to generate a call Improper setting of sequence Adjust the Call Waiting waiting tone from the VPS sequence to that of the connected PBX see Call Waiting Sequence in 2 5 4 Parameters in the Programming Manual Unable to make an Intercom Improper setting of the e Adjust the Intercom Paging Paging for groups Intercom Paging access access code to that of the code connected PBX see Paging Code in 2 5 4 Parameters in the Programming Manual Installation Manual 231 7 6 Troubleshooting 232 Installation Manual Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group s Alternate Extension Transfer Sequence APT Integration Digital integration between the VPS and certain KX T series PBXs Requires upgraded software in the PBX When the VPS and PBX use APT Integration voices are sent using analogue technology and data is sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilise certain features available only with APT Integration For more information consult your dealer Auto Configuration Available with APT DPT Integration only Simplifies initial system setup by reading informatio
104. ceiving the call hears DTMF tones when numbers are dialled Message Waiting Notification on an SLT When the Message Waiting Lamp On code is dialled by the VPS either the lamp on the corresponding extension should light or the extension should receive a stutter dial tone The VPS functions best when the extension number of the mailbox subscriber follows the Light On or Light Off code On some PBXs however the extension number is dialled first followed by a hookswitch flash and then the On code This presents a problem if the extension is answered before the VPS sends the hook switch flash If the PBX does not provide Message Waiting Notification on an SLT the VPS can only notify mailbox owners by dialling a beeper number or user assigned extension This process slows down VPS performance as it dials the beeper or extension number and waits to confirm notification The beeper or user assigned extension notification is meant to be used for necessity usually for mailbox owners who are often out of the office e g sales people or field representatives The only other option without Message Waiting Notification is for mailbox owners to periodically call the VPS to check for messages TEST See if dialling the On code from an SLT can turn on an extension s message waiting indicator Screened Transfer from an SLT The PBX must provide a screened transfer from an SLT for the VPS to function properly A screened transfer
105. cifies the sequence the VPS uses to transfer calls to trunks e Call Transfer to Outside Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the transferred party is busy Call Transfer to Outside Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer e Outside Transfer Answer Mode Specifies the answering method the VPS uses to recognise whether the destination party has answered the transferred trunk call Installation Manual 161 5 2 PBX Settings for Inband Integration Sequences for Voice Mail Integration Use the KX TVM NCV Maintenance Console software to program the following sequences using the sequence codes listed here TD612 T1232 TE T308 TD816 TDA Other FEX Typs T616 poeta 796 996 TD1232 79900 series Manufacturers TD308 Operator Transfer FTX FTX FTX FTX FTX FTX FTX FX Sequence Extension FTX FTX FTX FTX FTX FTX FTX FX Transfer Sequence Alternate FTX FTX FTX FTX FTX FTX FTX FX Extension Transfer Sequence Reconnect FWW FWW FWW FWW FWW FWW FWW FWW Sequence on Busy Reconnect FWW FWW FWW FWW FWW FWW FWW FWW Sequence on No Answer Reconnect FWW FWW FWW FWW FWW FWW FWW FWW Sequence on Refuse Call Light On N A T701X 91 T701X T701X TX701X E Sequence for Message Waiting Lamp Light Off N A T702X T 90X T 9X T700X T700X Tx
106. correspond with the coloured markings identifying the terminals in your plug proceed as follows The wire that is coloured GREEN AND YELLOW must be connected to the terminal in the plug that is marked with the letter E or by the safety earth symbol or coloured GREEN or GREEN AND YELLOW The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or coloured BLACK The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L or coloured RED Installation Manual How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover Installation Manual 11 Table of Contents 1 Voice Processing System Overview ee 15 1 1 Basic System Construction acc ie 16 ii Kenia ai 16 1 1 2 System Connection Diagram uiiiiiii ia 17 Li Hellen 18 1 1 4 Initial Configuration and Expansion Capabilities ii 18 1 1 5 Installer Equipment and Software Requirements i 19 1 1 6 Recommendations for System Configuration ii 20 lst Compatible PES 22 1 2 Volce Mail Integrationi illa 23 1 2 1 OVERVIOW aes 23 1 2 2 Connection Examples KX TVM50 ssssssseeneeneeeeeeenmeeen nnne nennen nnns 24 1 2 8 Connection Examples KX TVM200 KX NCV200 ii 27 1 3 lee m aio 28 2 etu
107. customisation CAUTION The information below is only intended as an overview of the installation process When installing the VPS refer to the sections listed below for detailed instructions 1 Openthe covers see 2 5 Opening Closing the Covers 2 Remove the Dummy Cover Plates see 2 6 Removing the Dummy Cover Plates 3 Install the optional cards see 2 7 Installing Optional Cards KX TVMBO or 2 8 Installing Optional Cards KX TVM200 KX NCV200 4 Connect the VPS to the appropriate extension ports of the PBX see 1 2 2 Connection Examples KX TVMBO or 1 2 3 Connection Examples KX TVM200 KX NCV200 Use 4 conductor or 2 conductor cable as necessary see 2 9 PBX Connections 5 Connect the VPS to the PC to be used for programming see 2 10 PC Connection 6 Connect the VPS to earth see 2 11 Frame Earth Connection 7 Connect the AC adaptor to the VPS and to the power outlet see 2 12 Connecting the AC Adaptor CAUTION The power cord is the main disconnect device Make sure that the power outlet is located near the VPS and is easily accessible 8 Secure the cables see 2 13 Securing the Cables 9 Initialise the VPS see 2 14 Initialising the VPS During Installation 10 Close the covers see 2 5 Opening Closing the Covers 11 Wall mount the VPS and AC adaptor see 2 15 Wall Mounting CAUTION To turn off the power on the VPS first press the Shutdown button wait for the Alarm Indicator to light then turn off t
108. damage caused by static electricity Installation Manual 47 2 7 Installing Optional Cards KX TVM50 2 7 1 2 Port Hybrid Expansion KX TVM502 Each KX TVM502 adds 2 ports to the VPS which can be used for DPT APT Inband or No Integration KX TVM502 cards can be installed in slots 2 and 3 of the VPS Basic Confiquration Maximum Configuration 9 KX TVM502 x 2 Integration Type No of Useable No of Useable No of Ports x No of Ports Jacks Jacks DPT Integration 1 2 3 1 per card 6 APT Integration 2 2 6 6 Inband No 2 2 6 6 Integration When using DPT Integration only odd numbered jacks 1 3 and 5 can be used Each jack provides 2 VPS ports Included Items Screws x 2 Installation 1 Position the front of the card so that the jacks fit in the open slot Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 48 Installation Manual 2 7 Installing Optional Cards KX TVM50 2 Insert and tighten the screws as shown Note The KX TVM502 operates at SELV Installation Manual 49 2 7 Installing Optional Cards KX TVM50 2 7 2 2 Port Digital Expansion Card KX TVM503 Each KX TVM503 adds 2 ports to the VPS which can be used for DPT Integration KX TVM503 card
109. de and 416 Lunch Mode to set this parameter If the VPS is only answering calls not answered by user extensions Flexible Ringing Assignment For each trunk use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing on every extension jack that you want to have ring Delayed Ringing Assignment To give users time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Use System Programs 411 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter e 106 1 Extension 107 Port 2 Extension 108 15 s delay Mailbox for Extension 106 Section 6 Customising the System This section explains how to configure commonly used features of the VPS using KX TVM NCV Maintenance Console Installation Manual 191 6 1 Starting Up 6 1 Starting Up 6 1 1 Before Programming Careful preparation before you begin programming the VPS will make the programming and customisation process easier for you and the customer 1 Determine the customer s needs Work with the owner supervisor and Message Manager to build the Custom Service Greetings
110. dit Click to edit Elizabeth Davidson 202 System Click to edit Click to edit Click to edit Steve Shultz 203 4 System Click to edit Click to edit Click to edit NENNEN FIN NN RN wo Chick o edt 301 10 System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit System Click to edit Click to edit Click to edit si Mailbox Parameters Notification Parameters External M D Auto Personal Custom Service Personal Distribution List Remote Call Automatic Login Click Yes to delete the mailbox 6 3 4 Subscriber s Password Reset 214 You can change or delete a subscriber s password If a subscriber forgets his or her password you can follow these steps to delete the current password after which the subscriber can set the password him or herself or to set a new password The System Manager can also delete a subscriber s password 1 Click Mailbox Settings Mailbox Parameters gt select a mailbox Edit Mailbox 2 Click Click to change password Insta
111. dow allows you to set basic mailbox parameters only Detailed mailbox settings can be made after Quick Setup has finished by clicking on the Mailbox Settings icon under Shortcuts 202 Installation Manual 6 1 Starting Up Port Trunk settings The next window displayed is the Port Trunk window uc setup Pert Ti x One of 8 service groups can be assigned to each YPS port and each PBX trunk Service Groups Group Parameters Global View lt Service Group No 1 Parameter Value Service Group No 2 t Service Group Port Trunk Service Group No 3 B Service Mode Automatic Service Group No 4 assignment Service Group No 5 lt Service Group No Service Group No 7 t Call Service fo Day Mode ta Night Mode This report shows which Service lt Service Group No 8 m Lunch Mode Group is assigned t Break Mode to each port or E Time Frame Click to edit trunk E Caller ID DID Call Routing Enable Service Ports G roups s Nothing To Edit Port 1 Service Nothing To Edit 24 Group Assign Group To No 1 Pott Single Port Service Group No 1 sem ervice Port Trunks g roups O Trunk O Range of Ports From Roio N A 1 64 To Assign PortTrunk Assignment Ser Cancel Help Configur
112. e Service Groups for each trunk port then click Next For more information refer to 2 3 1 Service Group in the Programming Manual Installation Manual 203 6 1 Starting Up Date and Time setting The last window displayed is the date and time setting window Quick Setup Finish Quick setup has completed Click Finish to save changes or click Back button if you Want to modii some 3 2000 651 00PM Set the date and time then click Finish 204 Installation Manual 6 1 Starting Up Finalising Quick Setup Click Yes to save the settings and finish Quick Setup If you click No your settings will not be saved and you will return to the previous screen KX TYM NCY Maintenance Console When Quick Setup is completed the following screen will be displayed KX TYM NCY Maintenance x e Ifthe VPS is connected to a KX TD500 restart the VPS to bring the VPS online Installation Manual 205 6 2 Port Trunk Settings 6 2 6 2 1 6 2 2 Port Trunk Settings Program the VPS according to the needs of your customer You should be familiar with all options for port trunk assignment so that customers get exactly what they need and expect Each port trunk can be assigned to a different Incoming Call Service Voice Mail service Automated Attendant service Custom Service or Interview service Custom Service is the most flexible of all the services because it allows access to the other
113. e screws perpendicular to the wall 3 Mount the AC adaptor as shown Drive the screws into the wall until each screw head is the same distance from the wall Installation Manual 77 2 15 Wall Mounting Mounting on Concrete or Mortar Wall CAUTION When driving the mounting screws into the wall be careful to avoid touching any metalwork metal wire laths etc conduits or electrical cables buried in the wall 1 Placethe AC adaptor wall mounting template found later in this section on the wall to mark the locations where the 2 screws need to be placed mm ow TT 83 mm um TTT mm 7 KX TVM50 KX TVM200 KX NCV200 2 Install 2 anchor plugs user supplied in the wall Hammer a cea 29 Install the screws included in the wall Drive the screw to this position 78 Installation Manual 2 15 Wall Mounting 4 Mount the AC adaptor as shown Installation Manual 79 2 15 Wall Mounting Wall Mounting Template for AC Adaptor Please copy this page and use as a reference for wall mounting the KX TVM50 Install a screw here Install a screw here e When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template 80 Installation Manual 2 15 Wall Mounting Please copy
114. each trunk The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt b Ifthe VPS is only answering calls not answered by the operator Operator Backup Flexible Ringing Assignment For each trunk use System Programs 408 Day mode 409 Night Mode and 410 Lunch Mode to enable ringing at the operator s extension jack Delayed Ringing Assignment To give the operator time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Use System Programs 411 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mode and 416 Lunch Mode to set this parameter C Ifthe VPS is only answering calls not answered by user extensions Flexible Ringing Assignment For each trunk use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing on every extension jack that you want to have ring Delayed Ringing Assignment To give users time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Use System Programs 41
115. each trunk to a floating extension number VPS Port 3 Click Apply to save the changed data Calls received on the assigned trunks will be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming E KX TDA Maintenance Console amp Incoming Gall 2 DIL Table amp Port Setting ini xi E Eile Connect Tool Utility Window Help lel xl Du 4 5205 2 System 3 Groups DD TE DL cui for DI 4 Extension 5 Optional Device DIL Destination H 6 Feature Trunk Incoming Tenant VM Trunk Sii nce pecias Property Type i Number Group No 8 5 9 Private Network f 10 C0 amp Incoming Call 1 C0 Line Setting 2 DIL Table amp Port Setting 3 DID Table 4 Miscellaneous 9 11 Maintenance Interactive Mode Type TDA200 Wersion004 001 Region000 000 e The above screen output appears only when all the trunk cards mounted on your PBX are LCOT8 cards 164 Installation Manual 5 3 KX TDA Series PBX Programming for Inband Integration Example Settings 2 Program the PBX to direct incoming trunk calls to an operator and to then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk calls are directed to an operator DIL feature 1 Goto the CO amp Incoming Call DIL Ta
116. ection between the VPS and PBX Insert the card firmly into the card slot Dialling is not registered A pulse telephone is being used by mistake Improper setting of integration mode Change to a touch tone telephone Adjust the integration mode properly between the VPS and your PBX see Integration Mode in 2 5 4 Parameters in the Programming Manual Installation Manual 229 7 6 Troubleshooting PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs while transferring a trunk call Unable to transfer a trunk call Improper setting of the sequence Improper setting of the hooking time Improper setting of the CPC signal Transfer to CO not enabled on the PBX Adjust the transfer sequence to that of the connected PBX and reset see Operator Transfer Sequence and Extension Transfer Sequence in 2 5 4 Parameters in the Programming Manual Adjust the hooking time to that of the connected PBX and reset see Flash Time in 2 6 1 Global Parameters in the Programming Manual Adjust the CPC signal to that of the connected PBX and reset see CPC Signal in 2 6 1 Global Parameters in the Programming Manual Unable to call an outside party Improper setting of the trunk call dial procedure Reset the trunk access sequence of the connected PBX see Dial Number in 2 1 4 Notification Parameters and Number of Digits to Access Outside
117. ed for each Custom Service should include the instructions needed to guide callers to press buttons on their telephones Remember that it is possible and often necessary to have one Custom Service lead to another Custom Service For example if someone presses 1 for sales you might want another menu to say for new car sales press 1 for used car sales press 2 This way callers are routed directly to the person best suited to handle them The VPS can provide guidance in several languages useful if not all your callers speak the same language You can easily accommodate several languages with Custom Service For example each key on the keypad there are 12 keys could be assigned to a language Record the prompt for the first Custom Service presented to callers so that the caller can select a language with one touch dialling For example For English press 1 For French press 2 For Spanish press 3 etc Another common Custom Service application is to program different Custom Services for different times of day For example the Custom Service used for Night Mode might be Sorry we are closed for the day Our regular business hours are from 9 am to 5 pm Monday through Friday If you would like to leave a message press 1 now If you would like to send a fax press 2 now Installation Manual 6 2 Port Trunk Settings Programming Custom Services There are 5 types of Custom Services Menu amp Transfer Perhaps the
118. ed when offline not connected to the VPS or when connected When offline you can set and save the settings you have made and upload them to the VPS later when connected i ig offline l i Connected Software features design and system requirements are subject to change Section 4 APT DPT Integration with a Panasonic KX T Series PBX This section explains how to configure Panasonic KX T series PBXs to use APT DPT Integration with the VPS Installation Manual 91 4 1 Guidelines for APT DPT Integration 4 1 4 1 1 4 1 2 4 1 3 Guidelines for APT DPT Integration What is APT DPT Integration In order for the VPS to function it must be integrated with the PBX it serves The type of integration that is used determines how voice caller messages VPS prompts etc and data extension status button presses etc are sent between the VPS and the PBX Unlike Inband Integration when the VPS and PBX use APT or DPT Integration information is sent between the PBX and VPS digitally This allows the VPS to respond quickly and efficiently Additionally configuring a Panasonic PBX for APT or DPT Integration is generally much easier than configuring a PBX for Inband Integration When to Use APT DPT Integration The type of PBX and or the type of extension cards installed in the PBX will determine whether APT or DPT Integration can be used See 1 1 7 Compatible PBXs for more information APT DPT Integration Features Durin
119. elephone 4 Xtensioi Extension XDP 2 x 6 PRI Port Type Connection N ber Name Mode 10016 Type Location VM Unit VM Port 7 11 Port Ringing No No No DPT Property 8 Extension Port 01 DPT INS 109 Off Yes Normal E 9 CSIF Port 10 1P GW Port 02 SLT INS 110 No Normal XDP02 SLT XDP03 SLT INS XDPO4 SLT INS XDPOS SLT INS DPOB SLT m Interactive Mode Type TDA200 Version004 001 Region000 000 Note e screen shot above is an example of the KX TDA200 3 Settings for the trunk features Select the appropriate trunk feature settings depending on how your customer plans to use the VPS Installation Manual The VPS answers all incoming trunk calls promptly Go to Example Settings 1 The VPS answers when the operator does not take the call after a specified time Go to Example Settings 2 The VPS answers when an Incoming Call Distribution ICD group does not take the call after a specified time Go to Example Settings 3 4 2 KX TDA Series PBX Programming for DPT Integration Example Settings 1 Program the PBX so that all trunk calls are directed to the VPS DIL feature 1 Gotothe CO amp Incoming Call DIL Table amp Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a floating extension number VPS Port 3 Click Apply to save the changed data Calls received on the assigned trunks wil
120. em Connection 65 Modular Plug Connection 63 Mounting on a Concrete or Mortar Wall 75 Mounting on a Wooden Wall 73 N Names and Locations 36 No Integration TVM50 only 23 Note 9 O One Touch Two way Transfer One Touch TWT Button Assignment 111 One Touch Two way Transfer One Touch TWT into Mailbox 114 Opening the Covers 42 Opening Closing the Covers 42 Operation 225 Operator Service 210 Optional Cards KX TVM200 KX NCV200 18 Optional Cards KX TVM50 18 Options 18 Outside Inside View 36 Overview 23 84 P Password Security 85 PBX Connections 62 PC Connection 64 Port Trunk Settings 206 Power Switch 40 Programming Custom Services 209 Q Quick Setup 192 R Recommendations for System Configuration 20 Recording Prompts 217 Removing the Dummy Cover Plates 46 Removing Attaching the Front Cover 43 Reports 228 Reset Button 38 Resetting the VPS 225 Run Indicator 38 S SAVE 223 55 61 Securing the Cables 70 Setting Mailboxes and Groups 211 Shutdown Button 38 Specifications 28 Starting KX TVM NCV Maintenance Console 88 Starting Quick Setup 193 Starting Up 192 Subscriber Tutorial 216 Subscribers Password Reset 214 System Components 38 System Connection Diagram 17 System Maintenance and Troubleshooting 219 T Trademarks 9 Training the Subscriber 218 Troubleshooting 229 Two way Recording TWR Button Assignment 110 Two way Recording TWR into Mailbox 114 Two
121. ements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template Install a screw here 65 mm DA VL 120 mm Panasonic Communications Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2006 Panasonic Communications Co Ltd All Rights Reserved PSQX4101ZA KKO806TMO
122. erating and maintenance tool For instructions on programming with the operating and maintenance tool please see 4 5 2 KX TD1232 Series PBX Programming via the Operating and Maintenance Tool All of the following procedures must be performed through system programming Refer to the KX TD1232 Programming Guide or Installation Manual for instructions on how to enter the system programming mode Software Verification 1 Verify Software If you are configuring a 2 cabinet system remember to check both cabinets The software must be the same in each Check the software version of the KX TD1232 using System Program 116 Example P231U60403XX The underlined digits represent the software production date code year month day For DPT Integration the production date must be 60403 or later If the software version of the PBX is lower than this you may not be able to utilise some of the features available only with DPT Integration For more information consult your dealer From the SYS PGM NO screen a Enter 116 b Press the NEXT button SP PHONE 120 Installation Manual 4 5 KX TD Series Programming for Integration Enter the system number 0 or 1 master slave The PBX displays the ROM version and the date it was created 2 Setthe date and time using System Program 000 3 Set PBX extension numbering using System Program 003 4 Assignthe Voice Mail port This program tells the PBX wh
123. eries PBXs to use Inband Integration with the VPS Installation Manual 153 5 1 Guidelines for Inband Integration 5 1 5 1 1 5 1 2 5 1 3 Guidelines for Inband Integration What is Inband Integration In order for the VPS to function it must be integrated with the PBX it serves The type of integration that is used determines how voice caller messages VPS prompts etc and data extension status button presses etc are sent between the VPS and the PBX When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones and Call Progress tones to the VPS Similar to an extension user the VPS places calls by going off hook and dialling numbers It starts call transfers with a hookswitch flash to put callers on hold and then dials the extension number just like an extension user Signals Sent Between the PBX and VPS PBX to VPS VPS to PBX Call Progress Tones SLT Signals ringback on off hook busy hookswitch flash reorder DTMF tones DTMF tones When to Use Inband Integration The type of PBX and or the type of extension cards installed in the PBX will determine whether Inband Integration should be used Generally if the VPS is connected to an APT DPT Integration compatible Panasonic PBX APT DPT Integration not Inband Integration is the ideal integration m
124. erify that each menu choice functions as it should Operator Service Operator service allows callers to be connected to a live operator The operator can then transfer the caller to the appropriate party or service as needed Operator service can work in conjunction with other services often providing a way for callers having difficulty using the VPS to receive assistance Up to 3 operators can be assigned for each time mode Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the extension number 0 or 9 This operator s mailbox is the General Delivery Mailbox For KX TDA series KX TD500 KX TD816 KX TD1232 and KX TD612 Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group Incoming Call Distribution Group Calls can be directed to an operator when a A caller does not or cannot send any DTMF signals to the VPS i e the does not dial digits or has a rotary telephone b A caller dials 0 when the call is being handled by Automated Attendant service C A Custom Service or Personal Custom Service is programmed to transfer callers to an operator After pressing the appropriate dial key the caller is directed to an operator Operator Service offers callers many chances to reach a human operator Operator Service can be structured as a cascade so that if Operator 1 cannot take the call it goes to Operator 2 If that fails the call goes to Operator 3 If t
125. es 0 30 times 3 time s Door Opener Timer 0 10 s e E OK Apply Cancel Help Installation Manual 185 5 6 KX TD500 PBX Programming for Inband Integration 186 Example Settings 3 Program the PBX to direct incoming trunk calls to an extension or group and to then direct those calls to the VPS when they are not answered a Installation Manual Program the PBX so that incoming trunk calls are directed to an extension or group DIL feature 1 Gotothe 4 1 Trunk Line screen 2 Assign Destination Day Night Lunch Break for each trunk to a specific extension number 3 Click Apply to save the changed data Note e Please set First Ring Delay Timer to 5 s default 0 s 4 1 Trunk Line Card No 106 ELCOT 1 Name Dial Type Group No 1 CO001 pe x DTMF 80 bd Destination Day 1002 wight 1002 Lumen 1002 _ Break 1002 esl e Answer Wait Timer None J cms c CPC Signal e Suc V None x Disable etection Time None X oa Enable IN Detection Detection Time None J Disable First Ring Delay Timer Reverse Signal Detection z 55 J C Enable Disable 4 1 Trunk Line v OK Cancel Help 5 6 KX TD500 PBX Programming for Inband Integration b Program the PBX so that unanswered calls are redirected to the VPS Intercept Routing No Answer feature 1 Gotothe 3
126. eset Button Shutdown Button B Reset Button Shutdown Button 7 4 Utility 74 Utility The Utility menu provides access to the following functions and utilities Quick Setup System Back Up System Prompts Customisation Line Status System Trace System Maintenance System Initialise Restart Diagnostic Programmer Code Commands Software Version LAN Settings Default Parameters Set Language To select an item from the Utility menu click Utility in the menu bar then select the desired function or utility Certain Utility menu items are also available from the Tool Bar System Back Up Line Status System Trace System Initialise Restart and Commands For more information see 1 8 Utility in the Programming Manual In order to use this feature you need to upgrade the KX TVM NCV Maintenance Console software on a PC connected to the VPS Installation Manual 227 7 5 Reports 7 5 Reports The System Administrator can generate various system reports in order to monitor VPS operations Reports can be displayed on a PC printed or exported Mailbox Information Report Call Account Report Port Usage Report HDD Memory Usage Report Mailbox Usage Report Fax Call Report Call Handling Statistic Report Custom Service Report Message Status Report Subscriber Setup Report Security Informa
127. ethod See 1 1 7 Compatible PBXs for more information Note e Certain VPS features are not available when using Inband Integration e Availability of VPS features depend on the PBX being used PBX Requirements for Inband Integration The type of VPS PBX and PBX extension cards used will determine the availability of certain features In order to use the features described in this section you may need to test the PBX for compatibility or refer to the documentation included with the PBX Single Line Tip Ring Port Circuits The VPS can only be connected to PBX extension jacks that support standard single line telephones SLTs Some PBXs need an OPX card to provide this connection However some OPX cards do not provide all the capabilities listed in this section 154 Installation Manual 5 1 Guidelines for Inband Integration Following are the minimum current and voltages that the PBX must supply Minimum Loop Current 20 MA Minimum Line Voltage 7VDC Minimum Ringing Voltage 40 V AC DTMF Signalling For system users to access VPS services and features they must be able to send DTMF signals from their telephones to the VPS port As a general rule most SLTs can send DTMF signals however many proprietary telephones cannot Some PBXs need to be programmed to make proprietary telephones use DTMF signalling TEST Call an SLT extension from the telephone in question When the call is answered see if the person re
128. ey are found in Voice Mail Port Assignment in the PBX APT Integration TVM50 only When the VPS and PBX use APT Integration voices are sent using analogue technology and data is sent digitally APT Integration requires the proper software level in the PBX as well as 4 conductor connections for each jack In order for the VPS to function properly using APT Integration the PBX and VPS must be programmed to work together For a list of PBXs that are compatible with APT integration see 1 1 7 Compatible PBXs Inband Integration TVM50 only When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent using analogue DTMF tones No Integration TVM50 only When the VPS and PBX use no integration voices are sent using analogue technology and data is sent to the VPS through the use of standard audio signals such as DTMF tones busy signals ringback tones etc Installation Manual 23 1 2 Voice Mail Integration 1 2 2 Connection Examples KX TVM50 DPT Integration When using DPT Integration VPS jacks are connected to the digital extension ports of the PBX Note that only odd numbered VPS jacks 1 3 and 5 can be used Each of these VPS jacks provides 2 VPS ports and can handle 1 call per port Note e For DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered port of the Voice Mail group assigned through PBX programming Connection Example Fact
129. fore Analysis The length of time between the end of a call and the start of Call Progress Tone detection when an outgoing call is dialled e Maximum Time to Wait for Dial Tone The length of time that the VPS must wait for dial tone detection e Dial Start Mode Specifies whether to detect Dial Tone or wait the specified time in Off hook Delay when an outgoing call is dialled e Off hook Delay The length of delay time when Off hook Delay is selected in Dial Start Mode e Delay After Dialling Before On hook The length of time that the VPS waits for an answer when an outgoing call is dialled If the time period expires with no answer the VPS disconnects the call e Record Start Beep Tone Frequency Amplitude Duration Specifies the characteristics of the Beep Tone heard before a caller s message is recorded DTMF Cut Length The length of time for DTMF to be deleted when it is detected while in recording e Minimum Message Length Specifies the minimum message recording length Messages shorter than the specified minimum recording length are discarded from the mailbox Installation Manual 157 5 2 PBX Settings for Inband Integration e Call Progress Tone Detection for Inband Mode Specifies whether to detect Call Progress Tone 5 2 3 PBX Interface Parameters 158 The following items can be programmed using KX TVM NCV Maintenance Console under System Parameters by selecting the Parameters tab PBX Environment
130. formation Note for KX TES824 TEM824 users PBX software version 1 0 44 or later is required for APT Integration Consult your dealer for more information The following users may need to verify the PBX software version See 4 5 1 KX TD Series PBX Programming via the Manager s Extension Note for KX TD1232 KX TD816 NZ users If the PBX software production date is 91213 or later follow the procedure described below for CE models Note for KX TD1232RU users If the PBX software production date is 90520 or later follow the procedure described below for CE models Note for KX TD816RU users If the PBX software production date is 90526 or later follow the procedure described below for CE models Live Call Screening LCS Programming LCS notifies subscribers when messages are being recorded in their mailboxes 2 notification methods are available hands free or private Hands free allows the user to monitor the message as it is being recorded through the speakerphone and if desired intercept the call by lifting the handset Private mode notifies the user by sounding a tone when a message is being recorded By pressing the LCS button the user can monitor the message and intercept the call by going off hook System Programming also determines whether the VPS continues to record after the user intercepts the call Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extensi
131. g Du X s 1 Configuration 2 System 3 Groups 1 Trunk Group 2 Extension Group 3 Call Pickup Group 4 Paging Group 5 Incoming Call Distribution Gi 6 Extension Hunting Group 7 M DPT Group 8 VM DTMF Group 1 System Setting 2 Group Setting 9 PS Ring Group 4 Extension 5 Optional Device 6 Feature H 7 TRS H B ARS 9 Private Network 10 CO amp Incoming Call 11 Maintenance F 7 Description PAD to Extension Ringback Tone VM DTMF Command Recording Message Listening Message Switching to AA Switching to VM Timing DTMF Length for VM ms Inter digit Time ms Waiting Time before Sending Follow on ID Waiting Time before Sending vM DTMF Status Signal Others Call Waiting on vM Group Enable PAD to the YPS Sequence Answer by Mailbox Answer by Mailbox v Extension Number Intercept Routing to the YPS Sequence Mailbox for Extension I mi Message Waiting Lamp Control By PBX d Interactive Mode Type TDA200 Iversion004 001 Region000 000 Installation Manual 171 5 4 KX TE Series PBX Programming for Inband Integration 5 4 KX TE Series PBX Programming for Inband Integration The instructions in this section are for programming a KX TE series PBX via the Operating and Mai
132. g APT DPT Integration the PBX sends information to the VPS which lets the VPS know from where and why a call is sent to the VPS and identifies the extension or outside caller that is calling This communication allows features that are only available with APT DPT Integration described below Compatible Feature Description Integration Type APT DPT Auto Configuration The VPS knows what extension names numbers exist on the PBX and creates mailboxes for each extension automatically v v Also sets the VPS clock with data from the PBX clock Automatic Login Subscribers can access their mailboxes without dialling their mailbox numbers o Caller ID Call The VPS automatically sends calls from Routing 2 preprogrammed Caller ID numbers to the P specified extension mailbox or Custom Service Caller ID Screening When the VPS transfers a call to an extension the VPS announces the prerecorded name of the caller allowing the E K extension user to know who is calling 92 Installation Manual 4 1 Guidelines for APT DPT Integration Feature Description Compatible Integration Type APT DPT Caller Name Announcement System Personal 2 The VPS announces the prerecorded caller name when 1 extension users listen to messages from assigned numbers left in their mailboxes 2 the VPS transfers calls from assigned numbers to the users and 3 the VPS pages the users by intercom
133. ge then selecting the desired language and clicking OK e Toconfirm or change the parameters in the Set Default Parameters window after changing the display language click Utility Default Parameters Set Default Click Connect USB from the menu bar or click Connect on the shortcut bar select USB in the Connection Mode dialogue box and click Next Note e To connect to the VPS via USB the KX TVM USB driver must be installed on the PC as explained above in Installing KX TVM NCV Maintenance Console Selectthe VPS as the desired USB device enter the password default 1234 then click Next Click Finish when the message Connected is displayed You may now begin programming the VPS To choose the area you would like to begin programming click the desired icon in the Shortcuts menu Installation Manual 89 3 3 Starting KX TVM NCV Maintenance Console 90 Note Installation Manual To connect to the VPS via LAN first connect to the VPS via USB and set the appropriate LAN settings Refer to 1 8 12 Utility LAN Settings in the Programming Manual To connect to the VPS via modem refer to 1 4 3 Connect Modem optional in the Programming Manual If programming the VPS for the first time the Quick Setup utility can help you program essential settings quickly and easily See 6 1 2 Quick Setup for more information KX TVM NCV Maintenance Console can be us
134. gramming 1 Press the assigned LCS Button 2 Enter the assigned LCS Password 3 Confirm that the assigned LCS Button is red on 4 Repeat these steps for each telephone Conditions To activate Live Call Screening it is necessary to light the LCS button after assigning the LCS password and LCS button Installation Manual 113 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 14 Two way Recording TWR into Mailbox 4 3 15 4 3 16 4 3 17 This feature allows extension users to record conversations into their own mailboxes by pressing the Two way Recording TWR button Two way Transfer TWT into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the Two way Transfer TWT button and dialling the extension number This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the other person s mailbox at the same time One Touch Two way Transfer One Touch TWT into Mailbox This feature allows an extension user to record a conversation into another person s mailbox by pressing the One Touch Two way Transfer One Touch TWT button This is commonly used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time Voice Mail Transfer VTR Programming This feature allows extension users to transfer calls directly to a ma
135. h Note e sure the VPS is not in use before pressing the Shutdown Button Mode Switch Used to perform one of several administration service operations by selecting one of 16 switch positions After setting the Mode Switch to the appropriate position shut down and restart the VPS Change the position of the switches by using the tip of a pointed object such as a pen The available Mode Switch positions are shown in the following table The black area in the switch illustration indicates the direction of the switch Switch Position Operation Puts the VPS in normal mode o Cal SI I E 1 Reserved w ES Puts the VPS in DPT Integration mode Auto Configuration starts and all ports are set to provide Automated Attendant service N o x Cm 09 2o x x3 m o Puts the VPS Integration mode Auto Configuration starts and all ports are set to provide Voice Mail service 4 Reserved ibd Initialises the VPS All settings are reset to their default values Recorded 5 oramus messages are erased System Prompts including customised prompts are preserved P 1234 KX TVM200 KX NCV200 only 0 1 Puts the VPS in hard disk test mode Installation Manual 2 3 Names and Locations Switch Position Operati
136. h dial tone gt dial extn hang up Reconnect Sequence on Busy Tells the VPS how to return to the caller if the called extension is busy PBXs differ in how they handle this function Test from an SLT to determine the sequence Reconnect Sequence on No Answer Tells the VPS how to return to the caller if the called extension does not answer PBXs differ in how they handle this function Test from an SLT to determine the sequence Reconnect Sequence on Refused Call Tells the VPS how to return to the caller if the called extension s owner has enabled Call Screening to not take the call PBXs differ in how they handle this function Test from an SLT to determine the sequence Light On Sequence for Message Waiting Lamp This is the dialling sequence that the VPS must use to turn on a message waiting lamp at an extension Light Off Sequence for Message Waiting Lamp This is the dialling sequence that the VPS must use to turn off a message waiting lamp at an extension Message Waiting Lamp Retry Time Specifies the number of times to retry the Message Waiting Lamp light on light off process This parameter is enabled only when the integration mode is Inband Integration or No Integration Message Waiting Lamp Interval Time Specifies the time between retries for the Message Waiting Lamp light on light off process This parameter is enabled only when the integration mode is Inband Integration or No Integration Call Waiting Sequence This sequence
137. h Time Normal 1 600 ms Disconnecting Time Pause Time PBX Access Code 1 55 1 5s Numbering Plan ID PBX Dial Tone Public Private Outgoing Default Private J C Enable Disable Incoming Default x Private x PBX Ringback Tone C Enable Disable Type of Number Public Private Outgoing Cyclic Signal Detection Defautt z Default z v Continuous Signal Detection Incoming Default J Default Iv Silence Detection 3 1 Trunk Group 1 2 OK Apply Cancel Help 184 Installation Manual 5 6 KX TD500 PBX Programming for Inband Integration C Setthe number of rings before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Gotothe 2 4 System Timer 1 2 screen 2 Assign Intercept Time parameter 3 Click Apply to save the changed data m Timer 1 2 Hold Recall Time 0 240 s po 5 Transfer Recall Time 0 48 rings 12 ring s Pickup Dial Waiting Time 0 5 s 1 5 Call Duration Count Start Time 0 60 5 0 5 10 6 5 5 Intercept Time 1 48 rings 12 ring s 2 4 System Timer 1 2 J First Digit Time 5 120 s Inter digit Time 1 30 s Call Forwarding No Answer Time 1 12 rings 3 ringis Extension to CO line Call Duration Time 1 64 min fo CO to CO Line Call Duration Time 1 64 min 10 min Automatic Redial Interval Time 30 1200 s fo s Automatic Redial Repeat Tim
138. hanged data KE KX TDA Maintenance Console 4 Extension 1 Wired Extension 1 Extension Settings E El File Connect Tool Utility Window m 81 xl s 1 2 System 3 Groups Main Option 1 Option 2 Option 3 Option 4 Option 5 Option 6 FWD DND Reference 4 Extension 1 Wired Extension Intercept Destination 1 Extension Settings Slot Port Extension Extension Name Programmer 2 FWD DND Number 20 characters Day Lunch Break Night Mailbox No 3 Speed Dial 4 Flexible Key 01 m Operator 100 100 100 100 5 PF Key 2 Portable Station 3 DSS Console 01 03 5 Optional Device 6 Feature 7 TRS 01 05 B ARS 9 Private Network 10 CO amp Incoming Call 01 07 11 Maintenance a 01 02 01 04 A A A 01 06 01 08 01 01 01 01 01 01 01 4 Interactive Mode 5 3 KX TDA Series PBX Programming for Inband Integration C Setthe amountof time that passes before a call is considered unanswered and therefore forwarded to the VPS Intercept Routing No Answer timer 1 Gotothe System Timers amp Counters CO Extension screen 2 Assignthe Intercept Timer parameter 3 Click Apply to save the changed data KX TDA Maintenance Console m 4 Timers amp Counters 1 C0 Extension File Connect Tool
139. hat fails the caller can record a message At each stage there are other options for busy cases and no answer cases Operator service can be programmed differently for day night lunch and break modes Each operator can be assigned a mailbox for message taking For more information refer to Operator Service in 2 4 3 Parameters in the Programming Manual 210 Installation Manual 6 3 Setting Mailboxes and Groups 6 3 Setting Mailboxes and Groups 6 3 1 Creating the Default Mailbox Template The Default Mailbox Template allows you to set several mailbox parameters in advance which will then be applied to mailboxes you create afterward using the Add Range button This feature can reduce the time needed to configure mailboxes To edit the Default Mailbox Template click Mailbox Settings Mailbox Parameters gt Add Range and enter the mailbox numbers you wish to use for the start and end of the range of the new mailboxes Tick Use the same number for Mailbox and Extension if necessary Mailbox Settings Manage All Mailboxes In The System Add Mailbox Add Range Delete Mailbox Edit Mailbox Mailb FirstName LastName Extension Class Of S Covering E Interview All Call Transf No Answer 25999 System Ma 54 No System System Ci Rober Add Range Of Mailboxes x System System 21102 Jim Mo System System 103 Patricia SS Mailbox Number No X System System 1104 Greg
140. he included CD ROM KX TDA Series CD ROM DriveATDA USB DrivenTDA USB Driver PC Console Phone Software CD ROM DriveATDA USB DrivenT7601 USB Driver Note e Before installing or uninstalling the driver be sure to close any open applications Windows 98SE 1 zo DIS a 0 Connect the PC to the PBX with a USB cable The Add New Hardware Wizard will appear Click Next Select Search for the best driver for your device Recommended then click Next Select Specify a location then click Browse Specify the folder containing the USB driver CD ROM Drive USB driver Win98 then click OK Click Next Click Next Click Finish e e Ifa dialogue box appears asking you to restart your PC restart the PC Installation Manual 3 2 KX TVM NCV Maintenance Console Installation Windows Me 1 eo ONDARON Connect the to the PBX with a USB cable The Add New Hardware Wizard will appear Select Specify the location of the driver Advanced then click Next Select Search for the best driver for your device Recommended Select Specify a location then click Browse Specify the folder containing the USB driver CD ROM Drive USB driver WinMe then click OK Click Next Click Next Click Finish ote If a dialogue box appears asking you to restart your PC restart the PC Windows 2000 1 SI N Connect the PC to the PBX with a USB cable The Found New Hardware Wizard will appear Clic
141. he power switch Turning off the power switch before the Alarm Indicator lights may cause the VPS to take an exceptionally long time up to 10 minutes to start up the next time the power is turned on Installation Manual 41 2 5 Opening Closing the Covers 2 5 Opening Closing the Covers The model shown here is the KX TVM200 KX NCV200 however this procedure is the same for the KX TVM50 Opening the Covers 1 Push the release button in the direction shown below 1 and slide the cable cover in the direction shown below 2 Turn the cable cover away from the unit and remove it Cable Cover 2 Remove the 3 screws 42 Installation Manual 2 5 Opening Closing the Covers 3 While holding both tabs located on the sides of the front cover swing the cover open as shown Removing Attaching the Front Cover You may also detach the front cover from its hinges Removing the Front Cover While holding the front cover open at a 45 angle lift the cover away from the unit as shown Installation Manual 43 2 5 Opening Closing the Covers Attaching the Front Cover Fit the front cover to the main unit as shown below then close the front cover Closing the Covers 1 Closethe front cover then tighten the 3 screws 44 Installation Manual 2 5 Opening Closing the Covers 2 Attach the rear hooks on the cable cover to the main unit then swing the cable cover closed so that the fr
142. he subscriber and announce that he or she is receiving a call The VPS can announce prerecorded caller names using the Caller Name Announcement feature or prompt the caller to record his or her name and announce the recorded name Pages can be heard through PT speakers or through external speakers connected to the PBX Interview Service Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the caller s responses Subscribers are able to record questions directly into their interview mailboxes After a caller records his or her answers the Message Waiting Lamp turns on at the subscriber s telephone This feature is very useful for claims departments order desks job applications etc Keypad The dial keys 0 9 X on a telephone LCD Liquid crystal display Live Call Screening LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption Logical Extension All Calls Transfer to Mailbox An extension that always receives calls directly into its mailbox This feature is used by subscribers who are often unavailable or who do not have a telephone Mailbox Capacity recording time The total length of time for all messages that can be recorded in a subscriber s mailbox The S
143. he unit on a surface that is flat and free of obstructions so that the openings on the back of the unit will not be blocked Do not block the vent slots and openings located on all sides of the unit Allow at least 20 cm of space above and 10 cm on the sides of the unit Do not install the unit near water or moisture heating appliances or electrical noise generating devices such as televisions monitors fluorescent lamps or electric motors Handle the unit carefully Do not drop or otherwise expose the unit to physical shock Do not insert wires pins or any other material into the unit s vent slots or access points This could result in electrical shock and serious unit malfunction If the unit malfunctions disconnect the unit from the telephone line and check the line by reconnecting the telephone If the telephone operates properly have the unit repaired by a qualified service technician Do not disassemble this product Dangerous electrical shock could result The unit must only be disassembled and repaired by qualified service technicians Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed or damaged if the cabinet is cracked or broken or if the unit has been exposed to moisture has been dropped or is not otherwise operating properly Do not use the telephone during a lightning storm or to report a gas leak in the vicinity of the leak The lines connecting the PBX and VPS must never run
144. ia 214 6 3 4 Subscriber s Password 214 635 S bscribef nm 216 6 3 6 Mailbox Groups ennet 216 6 37 Extension Groups siriana 216 6 4 Recording Prompis la 217 6 5 Training the SUbSCtIDEf L QiQsnri 218 7 System Maintenance and Troubleshooting 219 7 1 Dni Lunam 220 7 2 Backing Up the Sysieni coi ala 223 7 3 Resetting th VPS calle ER 225 7 4 a Glicine 227 7 5 PRIUS cla 228 7 6 Troubleshootihg a 229 Glossary P ninni near 233 gt 247 14 Installation Manual Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications It briefly explains what the VPS can do and how it is connected to and interacts with the PBX Installation Manual 15 1 1 Basic System Construction 1 1 1 1 1 Basic System Construction Main Unit The KX TVM50 is equipped with 2 jacks Its flash memory card provides 4 hours of recording capacity The KX TVM200 KX NCV200 does not provide factory installed jacks Its hard disk drive provides 1000 hours of recording capacity Both systems can be expanded by adding optional service cards KX TVM50 Main Board Factory installed Flash Memory Ca
145. iber can create 4 Personal Group Distribution Lists Each list can have 40 members Personal Programming Also known as Station Programming PBX programming that is performed by an extension user to customise his or her extension s settings In order to user certain VPS features such as Live Call Screening LCS personal programming may be required PIN Call Routing Allows preferred callers to be directed to a specific extension mailbox or Custom Service when they enter their assigned PIN Playback Volume Speed Control Allows subscribers to control playback volume and speed while listening to messages Port The point of connection between the PBX and the VPS Pound Sign The key on the telephone keypad Also known as the hash sign Private Message A message designated by the sender as private Private messages cannot be forwarded by the recipient Installation Manual 241 Remote Call Forwarding Set Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls all calls no answer busy etc to a desired extension or to an outside telephone Remote Call Forward to Outside Remote Call Forward to Outside Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward their calls to an outside telephone if authorised Rewind Al
146. ice can be assigned to one of the available options provided by another Custom Service or Personal Custom Service After pressing the appropriate dial key the caller is sent to assign Custom Service Custom Services can be created and edited using the Custom Service Builder utility of KX TVM NCV Maintenance Console With Custom Service Builder each Custom Service and its functions can be edited and arranged using a familiar drag and drop interface Installation Manual 207 6 2 Port Trunk Settings 208 Service Settings Service Settings SECS Ure E 1s Menu amp Transfer Date Control fien amp Transfer Time Control Q Operator Day Control A Trto Ext120 a 59 Password 2 Tr to Ext 130 AA f Henu amp Transfer m E 56 Quick Search 0 Operator pa Bis Functions 1082 80 SI Menu amp Transfer SEI 132 Menu amp Transfer Trio Mbx MO 1 5 133 Menu amp Transfer 5 Dial by Name a 6 Fax Tr A Menu amp Transfer Exit 0 Operator A Operator A Trto Ext 200 a 2 Trio Ext 210 a 3 Tr to Ext220 a 9 Prev Menu Ei No DTMF Operator a Y Edit di Caller ID DID PIN Call Routing Holiday Settings Parameters Custom Service When creating a Custom Service first create the options that determine what operations are available to callers Next record a prompt for the Custom Service The prompt record
147. ich jack will be connected to the VPS This allows the PBX to send the proper DPT Integration information to those ports Note a b d e You can assign a maximum of 6 jacks 12 ports with the KX TD816 and KX TD1232 If you are configuring a 2 cabinet system all Voice Mail Ports should be assigned to either the Master or Slave System From the SYS PGM NO screen Enter 117 or 126 Press the NEXT button SP PHONE Screen output M Enter the jack number 02 64 of the port you will use for the Voice Mail Press the STORE button Press END HOLD when finished Conditions Jack 01 cannot be used as a Voice Mail port A jack programmed as a Manager Extension System Program 006 cannot be used in this program 5 Follow this step if you are setting flexible numbering If you are not setting flexible numbering continue from step 6 a b d e f Voice Mail Extension Number Assignment is automatically set Use System Program 118 or 127 to assign an extension number to each Voice Mail port Because each jack connected to the VPS provides 2 extensions this enables you to assign extension numbers to each port You can assign any extension number that is not already assigned to another port To reach the VPS users dial these extension numbers It is not necessary to change the default programming for the extensions 165 and 166 or 265 and 266 From the SYS PGM NO screen Enter 118
148. ignment via PC Programming Note e For KX TDA series PBXs the term Live Call Screening Password used in this section indicates the Extension PIN Personal Identification Number 1 Lift the handset or press the SP PHONE button 2 Enter X799 3 Enter 1 Screen output Enter PIN 4 Enter a password 10 digits then press t Screen output Enter PIN Again 5 Re enter the password then press You will hear a confirmation tone then a dial tone Screen output PIN set 6 Hang up or press the SP PHONE button Installation Manual 105 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 3 4 3 4 Live Call Screening Password Cancelling To cancel the password follow the procedure below It is not necessary to enter Personal Programming to activate this feature PC programming is also available see 4 3 6 Live Call Screening Assignment via PC Programming Note e The term Live Call Screening Password used in KX TA KX TD series PBXs has the same meaning as Extension PIN Personal Identification Number used in KX TDA series PBXs For more information refer to the KX TDA series manuals 1 Lift the handset or press the SP PHONE button 2 Enter x799 3 Enter 0 Screen output Enter PIN 4 Enter the extension s password You will hear a confirmation tone then a dial tone Screen output PIN cleared 5 Hang up or press the SP PHONE button Live Call Screening Rec
149. ilbox This is available with APT DPT and Inband Integration 114 Installation Manual 4 4 KX TE Series PBX Programming for APT Integration 4 4 KX TE Series PBX Programming for APT Integration The instructions in this section are for programming a KX TE series PBX via the Operating and Maintenance Tool To program a KX TE series PBX using the Manager Extension follow the instructions for KX TA series PBX programming by referring to 4 7 KX TA Series PBX Programming for APT Integration Note e For KX TES824 TEM824 PBX software version 1 0 44 or later is required for APT Integration Consult your dealer for more information 1 Goto the 1 System 1 Date amp Time screen Set the date and time Click Apply to save the changed data stem 1 Date amp Time A x Fac x Cancel Q Apply 000 Date amp Time Date Time AME 06 14 09 22 2 Goto the 1 System 2 Main screen Under Voice Mail select APT Integration then select each extension jack that is connected to the VPS Click Apply to save the changed data Installation Manual 115 4 4 KX TE Series PBX Programming for APT Integration 116 ja 1 System 2 Main mara FE ia Installation Manual Jack 07 Jw Jack 08 v Jack 15 Jw Jack 18 Jack 07 amp 08 Jack15 amp 18 T When Jack 7 amp 8 is selected extension jack numbers 07 and 08 will be in extension group 7 automatically Likewise
150. ile Connect Tool Utility Window Help E 3 52 tem 4 Timers 2 System 1 Date amp Time Daylight Savir DE 2 PBX Operator Description Value 3 BGM Music on Hold 4 Timers amp Counters Intercept Timer s 1 C0 Extension Hold Recall Timer 60 2 DISA DPH CONF T Rem 3 Miscellaneous Transfer Recall Timer 60 l S Time Service Call Park Recall Timer 60 6 Numbering Plan 7 Class of Service Forced CO Line Disconnect Timer for Hold Recall min 30 E 8 Ring Tone Patterns Hot Line Pickup Dial Start Timer s 1 H 9 System Options 40 CTI Extension First Digit Timer s 10 E 11 Audio Gain Extension Inter Digit Timer s 10 3 Groups 4 Extension Analog CO First Digit Timer to Mute Caller s Voice during Dialing s This Timer is not for TRS 10 l 5 Optional Device Analog CO Inter Digit Timer to Mute Caller s Voice during Dialing s This Timer is not for TRS 5 6 Feature 9 7 Call Duration Start Timer for Analog s 0 i 8 ARS Extension PIN Lock Counter 0 9 Private Network 10 amp Incoming Call Automatic Redial Repeat Counter 4 11 Maintenance Automatic Redial Waiting Time before the Called Party Answers x105 3 Automatic Redial Mute Off Timer for Analog CO s 255 i mi Interactive Mode Version004 001 Region000 000
151. in Menu Press the ALT key and the letter V at the same time b Verify the Operating and Maintenance version being used Sample display Connect DSHS KX TD1232 ROM Version P231UxxxxxB CAN DB data PC Empty Version 4 03A5 0008301332 MUK e Ifyou have an older version of the maintenance tool but have the correct ROM version in the PBX you may still program the KX TD1232 but you must program using the Manager s Extension C Verify the ROM version of the KX TD1232 Example P231U60403XX The underlined digits represent the software production date code year month day For DPT Integration the production date must be 60403 or later If the software version of the PBX is lower than this you may not be able to utilise some of the features available only with DPT Integration For more information consult your dealer Installation Manual 123 4 5 KX TD Series PBX Programming for DPT Integration 124 Go to the Main Menu Choose System Data Programming BATCH 1 or INTERACTIVE 2 Choose System from the System Data Programming Main Menu Choose Voice Mail Integration from the System Menu First enter the port numbers that will be connected to the VPS If desired change the default extension numbers of the Voice Mail ports Step 6 should only be completed if the VPS is going to answer all incoming trunk calls directly Return to the System Data Programming Main Menu Select Line and then select CO
152. including the following Follow all product warnings cautions and instructions Read all the information contained in this manual Close and secure the front cover when the unit is in operation This unit is equipped with a 3 wire earthing plug The plug will only fit into an earthed power outlet Do not modify this plug in any way If it cannot be inserted into the outlet have the outlet replaced by a licensed electrician This unit is designed to operate at one specific voltage and current setting The proper voltage and current required for this unit are listed on the product label Do not overload wall outlets Overloaded outlets could result in fire and or electrical shock Use only the AC cord included with the unit when connecting the AC adaptor to the power outlet Install the unit so that the AC cord is not obstructed in any way Do not connect the unit to an extension cord Before touching any internal components turn off the unit disconnect the AC adaptor and wait at least 20 seconds Unplug the AC adaptor before cleaning the unit Do not use solvents liquid cleaners water or abrasive powders to clean the unit Use only a damp soft cloth for cleaning Do not expose the unit to dust moisture condensation high temperatures more than 40 C vibration and direct sunlight Mount the unit on a stable wall surface Do not mount the unit inside of a separate enclosure unless it is properly ventilated Mount t
153. ion KX TVM200 KX NCV200 PBX Model Integration Type KX TDA Series KX TD816 KX TD1232 KX TD500 KX TD308 KX TD612 DPT Integration 22 Installation Manual 1 2 Voice Mail Integration 1 2 1 2 1 Voice Mail Integration Overview In order for the VPS to function it must be integrated with the PBX it is connected to The type of integration that is used determines how voice caller messages VPS prompts etc and data extension status button presses etc are sent between the VPS and the PBX DPT Integration When the VPS and PBX use DPT Integration voices and data are sent digitally The most significant advantage of DPT Integration is that the 2B D communication provides 2 VPS ports for each port DPT Integration requires the proper software level in the PBX as well as 4 conductor connections for each jack In order for the VPS to function properly using DPT Integration the PBX and VPS must be programmed to work together For a list of PBXs that are compatible with DPT integration see 1 1 7 Compatible PBXs To use DPT Integration the lowest numbered jack of the VPS must be connected to the lowest numbered jack assigned as a Voice Mail Port Assignment in the PBX See the DPT connection example s for your VPS model in the following sections 1 2 2 Connection Examples KX TVM50 1 2 3 Connection Examples KX TVM200 KX NCV200 Connect the other jacks to the VPS in the same order as th
154. ion etc Refer to the documentation included with the PBX or consult your dealer for more information 1 Assignment of the extension card to be connected to the VPS a Go to the 1 1 Slot Assignment screen b Assign the slot card type to be installed to DHLC HLC SLC ESLC or SLC M SLT interface supports C Click Apply to save the slot card type assignment d Set Card Status to INS Basic Shelf Expansion Shelf 1 Expansion Shelf 2 Slot No Card Type Status Card Type Status Card Type Status ne asse E es epe pie aa a al E e INS JEMEN El xp Pot ea eh pg E ea e INS A 3 je E 3 ET si en esa e ssa pu ez et 0 o f 080 er zc d ni 13 CPU 13 aj 123 es n 14 TSW 14 pren si ei 1 1 Slot Assignment l4 Close Help Installation Manual 179 5 6 KX TD500 PBX Programming for Inband Integration 180 Assignment of the extension ports to be connected to the VPS a Gotothe 1 3 Extension Port Assignment screen b Assign Attribute of the port to be connected to TEL default C Assign DN for the port click DN Refer to check the available directory numbers Note e This program allows you to assign an extension number to each Voice Mail port To reach the VPS users dial these extension numbers d Assign Extension Group No for the port
155. ission from Microsoft Corporation Installation Manual 9 Precautions for Users in the United Kingdom 10 FOR YOUR SAFETY PLEASE READTHE FOLLOWING TEXT CAREFULLY This appliance is supplied with a moulded three pin mains plug for your safety and convenience A 5 amp fuse is fitted in this plug Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362 Check for the ASTA mark or the BSI mark s on the body of the fuse If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced If you lose the fuse cover the plug must not be used until a replacement cover is obtained A replacement fuse cover can be purchased from your local Panasonic Dealer IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR PREMISES THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING THIS APPLIANCE MUST BE EARTHED IMPORTANT The wires in this mains leads are coloured in accordance with the following code Green and Yellow Earth Blue Neutral Brown Live As the colours of the wires in the mains lead of this apparatus may not
156. istered in the VPS Timed Reminder Allows subscribers to set the Timed Setting Reminder feature of the PBX using voice v prompts VM Menu Allows subscribers to access subscriber services by navigating through menus shown on their Digital Proprietary Telephones DPTs 1 2 3 DID Call Routing and Toll Saver using DID numbers are only available when the VPS is connected to the following PBXs with DPT Integration e KX TD500 Software production date code 040901 or later KX TD500C Q951AB or higher KX TD500RU Q971AB or higher all other Q271AD or higher e KX TDA series Version 1 1 or higher When an incoming trunk call reaches the VPS via the PBX the VPS will wait about 5 s before answering the call in order to properly receive the Caller ID information from the PBX This waiting time is determined by the Waiting Time for Receiving Caller ID setting see 2 5 4 Parameters in the Programming Manual Timed Reminder Setting and VM Menu are only available when the VPS is connected to a KX TDA series PBX Version 2 21 or higher Installation Manual 4 2 KX TDA Series PBX Programming for DPT Integration 4 2 KX TDA Series PBX Programming for DPT Integration The screen shots shown in this section are for the KX TDA200 Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your de
157. k 04 01 LCOTS 290 290 290 1 10 CO amp Incoming Call 290 1 CO Line Setting Es Jg Juese zu pest 1 2 DIL Table amp Port Setting 04 03 LCOTs 3 DID Table 04 04 LCOTS 4 Miscellaneous 11 Maintenance 04 05 LCOTS F E E E E E E E m 04 06 LCOTS 04 07 LCOTS 04 08 LCOTS Interactive Mode Type TDA200 Version004 001 Region000 000 Installation Manual 169 5 3 KX TDA Series PBX Programming for Inband Integration b Program the PBX so that unanswered calls to the ICD group are redirected to the VPS ICD Group Overflow feature 1 Go to the Groups Incoming Call Distribution Group Group Settings screen 2 Assign Time out amp Manual Queue Redirection Destination for the ICD group to a floating extension number VPS Port 3 Assign Overflow Time parameter 4 Click Apply to save the changed data E KX TDA Maintenance Console 3 Groups 5 Incoming Call Distribution Group 1 Greup Settings i Ici x File Connect Tool Utility Window Help m a x EELEE 1 Configuration 2 System 3 Groups Main Overflow Queuing Busy Overflow No Answer Queuing Time Table Miscellaneous Group Log Group PAD 1 Trunk Group 2 Extension Group 7
158. k Next Select Search for a suitable driver for my device Recommended then click Next Select Specify a location then click Next Click Browse and specify the folder containing the USB driver CD ROM Drive USB driver Win2000 then click Open Click OK Click Next Click Finish Windows XP 1 ONDARON Connect the PC to the PBX with a USB cable The Found New Hardware Wizard will appear Select Install from a list or specific location Advanced then click Next Select Search for the best driver in these locations Select Include this location in the search then click Browse Specify the folder containing the USB driver CD ROM Drive USB driver WinXP then click OK Click Next Click Continue Anyway Click Finish Installation Manual 87 3 3 Starting KX TVM NCV Maintenance Console 3 3 Starting KX TVM NCV Maintenance Console The instructions listed below explain how to start KX TVM NCV Maintenance Console These instructions are for when connecting to the VPS via USB Note e screenshots shown here are for reference only and may differ from the screens displayed on your PC e KX TVM NCV Maintenance Console uses English as the default language See step 4 to change the language RE KX TYM200 NCY200 TYM50 Device Selection ioj xi Panasonic Please select the type of device you would like to use Panasonic KX TVM200 NCV200 Panasonic KX TVM50 Set Del
159. k to edit n Remote Call FWD To CO Automatic Login Ba E mail Option Mothing To Edit s Save As Default Mailbox Cancel Help Edit the mailbox or its COS as needed then click OK For more information refer to 2 1 3 Mailbox Parameters in the Programming Manual Installation Manual 213 6 3 Setting Mailboxes and Groups 6 3 3 Deleting a Mailbox Click Mailbox Settings gt Mailbox Parameters gt select a mailbox you want to delete gt Delete Mailbox Mailbox Settings Manage All Mailboxes In The System I Add Mailbox Add Range Delete Mailbox Edit Mailbox FirstName LastName Ext Class Of Coverin Intervi Al Calls Call Transfer Sequ No Answer Time Call Transfer Status Incomplete Call H Incomplete Call 4 Click to edit Click to edit Click to edit System M 64 System Syste Robert Smith 101 4 System System Click to edit Click to edit Click to edit 102 Jim Davis 102 4 System System Click to edit Click to edit Click to edit Patricia Weston 103 4 System System Click to edit Click to edit Click to edit Brady 104 4 System Click to edit Click to edit Click to edit Williams 105 4 System Click to edit Click to edit Click to edit Delames 106 1 Kirkland 201 4 4 y System Click to edit Click to edit Click to edit 2 Delete selected mailboxes System Click to edit Click to e
160. l 31 2 1 Before Installation 2 32 1 Before Installation Please read the following precautions before installing the VPS Installation Precautions The VPS should be wall mounted Improper placement of the system may result in malfunction noise or discolouration Avoid installing the VPS in the following places in direct sunlight in hot cold or humid places in areas where sulphuric gas can damage the equipment e g areas near thermal springs etc where shocks or vibrations are frequent or strong in dusty places or places where water or oil may come in contact with the unit near high frequency generating devices such as sewing machines elevators or electric welders on or near computers or other office equipment microwave ovens or air conditioners Ideally the VPS should not be installed in the same room with any of these items and should be at least 2 m away from televisions Do not obstruct the areas around the PBX and the VPS Both require open space above the unit for cooling and space on the sides for maintenance and inspection Wiring Precautions Be sure to follow these instructions when wiring Do not wire the telephone cable parallel to an AC power source computer etc If cables are run near those wires shield them with metal tubing or use shielded cables and earth the shields Use protectors if running cables on the floor Avoid running cables under carpets Avoid sharing the power supply
161. l Waiting Time 0 5 s 1 E Call Duration Count Start Time 0 60 s 0 5 10 E 5 s Intercept Time 1 48 rings 12 ring s 2 4 System Timer 1 2 First Digit Time 5 120 s Inter digit Time 1 30 s Call Forwarding No Answer Time 1 12 rings 3 ringis Extension to CO line Call Duration Time 1 B4 min po CO to CO Line Call Duration Time 1 64 min 10 min Automatic Redial Interval Time 30 1200 s fo Automatic Redial Repeat Times 0 30 times 3 time s Door Opener Timer 0 10 s 5 OK Cancel Help 5 7 KX TA Series PBX Programming for Inband Integration 5 7 Series PBX Programming for Inband Integration Note e The following procedures can also be used for KX TE series PBXs if programming via the Manager Extension is preferred APT Integration is recommended when using the VPS with a KX TE or KX TA series PBX however Inband Integration is necessary when e the PBX has available SLT ports but no available APT ports e the software version of the KX TA series PBX do not support APT Integration Note If the PBX is programmed to use 2 digit extension numbers DTMF Integration is not possible Program the PBX to use 3 digit extension numbers using System Program 009 Enable System Program 102 for each extension connected to the VPS This parameter is used to tell the PBX which extensions are connected to the VPS Po
162. l be directed to the VPS The VPS will answer those calls using the service AA VM Custom Service etc assigned to each VPS port through VPS programming E KX TDA Maintenanc e amp Incoming Call 2 DIL Table amp Port Setting E loj File Connect Tool Utility Window Help m a x Dm B 5209 2 System 3 0 DID TIE DIL cu tor pi 4 Extension 5 Optional Device DIL Destination 6 Feature Trunk Tenant VM Trunk Slot Port Card Type Property Lunch Break Night Number Group No P TRS B ARS 9 Private Network 04 01 LCOT8 500 500 500 10 CO amp Incoming Call 1 CO Line Setting 2 DIL Table amp Port Setting 04 03 LCOT8 3 DID Table 4 Miscellaneous 11 Maintenance 04 05 LCOTS 04 02 LCOTS 500 500 500 04 04 LCOTS 04 06 LCOTS 04 07 LCOTS 04 08 LCOTS Interactive Mode Version004 001 Region000 000 e The above screen output appears only when all the trunk cards mounted on your PBX are LCOT8 cards Installation Manual 97 4 2 KX TDA Series PBX Programming for DPT Integration Example Settings 2 Program the PBX to direct incoming trunk calls to an operator and to then direct those calls to the VPS when the operator does not answer a Program the PBX so that incoming trunk calls are directed to an operator DIL
163. l programming 84 Installation Manual 3 2 KX TVM NCV Maintenance Console Installation 3 2 KX TVM NCV Maintenance Console Installation System Requirements Required Operating System Microsoft Windows 98 SE Windows Me Windows 2000 or Windows XP Minimum Hardware Requirements CPU 133 MHz Intel Pentium microprocessor HDD 300 MB of available hard disk space RAM 64 MB of available RAM 128 MB recommended Password Security To maintain system security a password is required to perform system programming We recommend changing the default password the first time you access the VPS via KX TVM NCV Maintenance Console The default password can be changed by running the Quick Setup utility see 6 1 2 Quick Setup or by selecting System Security gt Administrator_ gt Password Warning to the Administrator regarding the system password 1 To avoid unauthorised access to VPS settings which could result in fraudulent dialling do not disclose the password 2 Please inform the customer of the importance of the password and the possible dangers if it becomes known to others 3 Please change the password periodically 4 To prevent unauthorised access we strongly recommend selecting a long and random password 5 Ifthe system password is forgotten you have to reset the VPS to its factory defaults and reprogram it Note e Programmer Code if set is required to start KX TVM NCV Maintenance Console You can set or delete
164. late for LAN Interface Card PIE a Dummy Cover Plate Reserved Dummy Cover Plate for Modem Card _ N Earth Terminal DC IN Power Switch A Q Main Board Factory installed Flash Memory Card Front Cover Cable Cover 36 Installation Manual 2 3 Names and Locations KX TVM200 KX NCV200 Run Indicator Alarm Indicator Dummy Cover Plates for Port Card Slots 1 to 6 Reset Button Shutdown Button Mode Switch LAN Port USB Port 9 Dummy Cover Plate for Modem Card 10 Earth Terminal 11 DC IN 12 Power Switch Main Board qo qu Front Cover 3 5 Hard Cable Cover Disk Drive Installation Manual 37 2 3 Names and Locations 38 System Components Run Indicator Lights during normal operation flashes when the system is off line and cannot receive calls Alarm Indicator Flashes when a system error is detected or while the VPS is preparing to shutdown Lights when the shutdown procedure is complete Reset Button Resets the VPS Note sure the VPS is not in use before pressing the Reset Button Shutdown Button Initiates the shutdown procedure When the Alarm Indicator lights after pressing the Shutdown Button you may safely turn off the power switc
165. left in this mailbox it lights all of the message waiting lamps of the telephones that are in this group list Extension groups function well in areas where the call would not be intended for a specific person such as a Parts Centre Technical Support Group etc There are 20 group lists available and each group list can have a maximum of 100 entries For more information refer to 2 5 2 Extension Group in the Programming Manual 216 Installation Manual 6 4 Recording Prompts 6 4 Recording Prompts System prompts can be customised and certain system prompts such as Company Greetings and Custom Service menus must be customised in order to use the VPS effectively The System Administrator can record prompts using an extension telephone and KX TVM NCV Maintenance Console KX TVM NCV Maintenance Console can also be used to import pre recorded audio files to be used as system prompts For more information refer to 1 8 3 Utility System Prompts Customisation in the Programming Manual The Message Manager can record prompts using his or her extension telephone For more information refer to 3 2 6 Recording Messages in the Feature Manual Installation Manual 217 6 5 Training the Subscriber 6 5 Training the Subscriber The System Administrator should explain the basic functions of the VPS to all subscribers The System Administrator should explain which service Voice Mail Service Automated Attendant Service Interview
166. llation Manual 6 3 Setting Mailboxes and Groups Maiibor E Jpix Mailbox Parameters cos o 4 Parameters Parameter Value E E ta Mailbox Parameters B Mailbox Number 101 E Extension 2 5 digits 101 E First Name Up to 20 characters Robert E Last Name Up to 20 characters Smith E Password 0 16 digits E Class of Service 4 E Covering Extension 2 5 digits ciis Change Password T x E All Calls E Call Tra B NoAns Ps ta Call Tra Confirm new password Ba Incomp ea Incomp o Cancel Help E ta Notificatic Rata E Message Waiting Lamp Enable E Beeper Callback No Entry Mode Disable E Device Notification for Unreceived Message No E Notification Schedule Click to edit ta Device Notification Timer 7 to External Message Delivery E Active No E Prompt Mode Primary wp Nothing To Edit up Save As Default Mailbox OK Cancel 3 Set the new password or delete the current password To set the new password a Enter the new password then confirm the new password by re entering it b Click OK then click OK to close the Mailbox Parameters window To delete the current password a Click OK without entering a password b Click Yes when the warning is displayed then click OK to close the Mailbox Parameters window Installation Manual 215 6 3 Setting Mailboxes and Groups 6 3 5 6 3 6 6 3 7 Subscriber Tutorial
167. low on ID 9 Private Network amp 10 CO amp Incoming Call Waiting Time before Sending YM DTMF Status Signal 1 11 Maintenance Others Call Waiting on vM Group PAD to the YPS Sequence Answer by Mailbox Intercept Routing to the YPS Sequence Answer by Mailbox X Mailbox for Extension Extension Number Message Waiting Lamp Control By PBX d m Interactive Mode TDA200 Version004 001 Region000 000 5 3 KX TDA Series PBX Programming for Inband Integration Example Settings 3 Program the PBX to direct incoming trunk calls to an Incoming Call Distribution ICD group and to then direct those calls to the VPS when they are not answered a Program the PBX so that incoming trunk calls are directed to an ICD group DIL feature 1 Gotothe CO amp Incoming Call DIL Table amp Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number floating extension number of the ICD group 3 Click Apply to save the changed data E KX TDA Maintenance Console 10 0 amp Incoming Call 2 DIL Table amp Port Settine ol B File Connect Tool Utility Window E a x amp 1 Configuration 2 System 3 Groups DIDITIE DL cui for DI 4 Extension 5 Optional Device DIL Destination 6 Feature Trunk i Tenant VM Trunk Slot Port Card Type TTRS Property Lunch Break Night Number Group No B ARS 9 Private Networ
168. lows a subscriber to replay the last 4 seconds of a message Rotary Telephone A telephone that is not capable of emitting DTMF touchtone signals Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts Service Group A group of settings which determine how incoming calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX outside line Service Mode Determines if incoming calls are handled by the VPS according to settings made for day mode night mode lunch mode or break mode The current mode can be changed automatically either by the VPS or by the time mode settings of the PBX or can be changed manually by the System Administrator and System Manager Each Service Group is assigned a Service Mode Subscriber A person who has an assigned mailbox Subscriber Tutorial Guides subscribers through the mailbox configuration process the first time they access their mailboxes The subscriber s password owner s name and Personal Greetings can be configured using the Subscriber Tutorial System Administration Includes system programming diagnosis system prompt administration etc They are performed by the System Administrator using a PC running the KX TVM NCV Maintenance Console software System Administration can be performed locally on site by connecting to the VPS via USB or
169. ming Call 11 Maintenance i Extension Number Name iei i Operator Telephone per zj Copy To Key Location Dr Single CO Single CO Two way Record Two way Transfer Parameter Selection Optional parameter or Ringing Tone Type Number Ext No or Floating Ext No Dial Max 32 digits Extension Numk of Mailbox Two way Transfer LCS Voice Mail Transfer Single CO 8 Single CO 9 Interactive Mode Type TDA200 Version004 001 Region000 000 e screen shot above is an example of the KX TDA200 2 Select Extension Number Name for which you want to program Assign the desired Key Type to the Key Location you wish to program When Two way Record Two way Transfer or Voice Mail Transfer is selected enter the VM Port floating extension number in Ext No or Floating Ext No When Two way Transfer is selected you can enter the extension number of a desired destination under Extension Number of Mailbox If no extension number is assigned you will have to enter an extension number each time you use the Two way Transfer feature 4 Repeat these steps for each extension 5 Click Apply to save the changed data Live Call Screening Activation To activate Live Call Screening follow the steps below PC programming is also available see 4 3 7 Live Call Screening Button Assignment and 4 3 12 Button Assignment via PC Pro
170. ming for DPT Integration 4 3 7 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension the extension must have an LCS button lit at the time of the message reception This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign an LCS button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see 4 3 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button you want to assign as the LCS button 3 Enter 92 Screen output LCS 4 Press the STORE button 5 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 6 Repeat these steps for each telephone Conditions This button must be assigned and lit for LCS to operate To light this button press the button and enter the LCS password see 4 3 2 Live Call Screening Password Assignment Installation Manual 109 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 8 4 3 9 Two way Recording TWR Button Assignment For the Two way Recording feature to work at an extension the extension must have a TWR button This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a TWR button on an ex
171. mming is also available for KX TD500 users see 4 9 12 Button Assignment via PC Programming 1 Enter PITS Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Press the Flexible button CO or DSS BLF that you want to assign as the TWR button 3 Enter the programming number KX TD500 90 KX TD1232 KX TD816 G SL NE FR E AL 83 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 83 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 90 KX TDN1232 KX TD88 CN 90 KX TD612 83 KX TE and KX TA 90 Screen output 2Way Rec 4 Dial the Voice Mail extension number Screen output 2Way Rec __ _ __ _ The extension number you entered 5 Press Store 6 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 7 Repeat these steps for each telephone Conditions This button must be a CO or DSS BLF key to be programmed as a TWR button If this key is pressed when all Voice Mail ports are busy the user will hear a reorder tone Installation Manual 145 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 10 Two way Transfer Button Assignment 4 9 11 For the Two way Transfer feature to work at an extension the extension must have a TWT button on it This key must either be a DSS BLF or CO
172. n Program all lines DIL to the first extension of the Voice Mail hunt group The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt Click Apply to save the changed data 1 Line Mode Mode of incoming CO calls Night Lunch type TT me detail type detail 1 DIL Jack 07 Extension 107 Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 3 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 4 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 5 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 B DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 5 DIL Jack 07 Extension 107 DIL Jack OF Extension 107 DIL Jack 07 Extension 107 8 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 DIL Jack 07 Extension 107 5 4 KX TE Series PBX Programming for Inband Integration b Ifthe VPS is only answering calls not answered by the operator Operator Backup Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring operator extensions immediately for all time modes To give the operator extension 101 in this example time to answer the call before the VPS picks up we recommend setting the delay to a few seconds fo
173. n from the PBX and automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX Auto Configuration can be initiated with the appropriate Mode Switch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given certain options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Automatic Log in Available with APT DPT Integration only Allows subscribers to access their mailboxes directly without entering their mailbox numbers Subscribers can access their mailboxes directly from their extensions or from outside phones by dialling a preprogrammed telephone number either a DID number or a telephone number that reaches the PBX via a preprogrammed outside line or by calling the VPS from a preprogrammed telephone number Caller ID number Installation Manual 233 Autoplay New Message The VPS plays new messages automatically when a subscriber the System Manage
174. ndicator will first blink intermittently before the Run Indicator blinks to indicate the Mode Switch position Turn the power switch off at the VPS Set the Mode Switch to position 0 Turn the power switch back on at the VPS Installation Manual 39 2 3 Names and Locations 40 LAN Port Optional for KX TVM50 Used to access the VPS over an Ethernet network USB Port Used to access the VPS via USB Earth Terminal Must be connected to an earth source with less than 1 resistance DC IN Used to supply power to the VPS from the AC Adaptor Power Switch Starts the system and begins the self test SAFETY PRECAUTION When making any connections or removing the cover be sure the power switch is turned off Factory Installed Flash Memory Card KX TVM50 only Stores all system programming and system prompts and allows up to 4 hours of message recording time Hard Disk Drive KX TVM200 KX NCV200 only Stores all system programming and system prompts and allows up to 1000 hours of message recording time Note e The actual hard disk drive mounted on your VPS may look different from the ones illustrated in this manual Installation Manual 2 4 Installation Overview 2 4 Installation Overview The following is an overview of the steps needed to install optional cards and prepare the VPS hardware for use Once hardware installation is complete see Customising the System for instructions on software setup and VPS
175. ng a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Press the Flexible CO DSS button that you wish to assign as a Live Call Screening Cancel button 3 Enter the programming number KX TD500 93 KX TD1232 KX TD816 G SL NE FR E AL 86 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 86 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 93 KX TDN1232 KX TD88 CN 93 KX TD612 86 144 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 9 KX TE and KX TA 93 Screen output LCS Cancel 4 Press the STORE button The STORE indicator lights The display shows the initial programming mode 5 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 6 Repeat these steps for each telephone The Live Call Screening Cancel Button Assignment is optional Live Call Screening can also be cancelled by pressing the FLASH button Two way Recording Button Assignment For the Two way Recording feature to work at an extension the extension must have a TWR button on it This key must either be a DSS BLF or CO key with a lamp Follow the procedure below to assign a TWR button on an extension This item should be programmed by each extension user through Personal Programming PC progra
176. ng a Mailbox 214 DPT Integration 23 24 27 E Earth Terminal 40 Editing a Mailbox 213 Environmental Requirements KX TVM200 KX NCV200 only 33 Extension Groups 216 F Factory Installed Flash Memory Card KX TVM50 only 40 For Future Reference 7 Frame Earth Connection 67 G Glossary 233 Guidelines for APT DPT Integration 92 248 Installation Manual H Hard Disk Drive KX TVM200 KX NCV200 only 40 Hard Disk Drive Usage Environment 33 If Auto Configuration is skipped 202 If Auto Configuration is stated 196 Inband Integration TVM50 only 23 Inband Integration with a Panasonic KX T Series PBX KX TVM50 only 153 Inband No Integration 26 Included Items 48 50 52 53 55 58 61 Initialising the VPS 220 Initialising the VPS During Installation 72 Initialising the VPS with KX TVM NCV Maintenance Console 220 Initialising the VPS with the Mode Switch 221 Installation 31 48 50 52 53 55 58 61 Installation Overview 41 Installation Precautions 32 Installer Equipment and Software Requirements 19 Installing KX TVM NCV Maintenance Console 83 86 Installing Optional Cards KX TVM200 KX NCV200 57 Installing Optional Cards KX TVM50 47 Interview Service 207 K KX TA Series PBX Programming for APT Integration 131 KX TA Series PBX Programming for Inband Integration 189 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 137 KX TD Series PBX Programming for DPT Integration 120
177. nguage amp amp Disconnect E Quick Setup d ahad y 6 Make sure each line connecting the PBX and VPS is shown as being Ready Installation Manual 4 8 Completing the PBX VPS Connection a Line Status x Port Activity List Open Line Close Line Status Port 5 Port 01 9 Ready Port 02 3 Ready Port 03 9 Ready Port 04 3 Ready Port 05 3 Ready Port 06 3 Ready Port 07 3 Ready Port 08 F Ready Port 09 3 Ready Port 10 F Ready Port 11 3 Ready Port 12 F Ready Port 13 3 Ready Port 14 F Ready Port 15 3 Ready Port 16 9 Ready Port 17 ees ERE E Note If the correct lines are not online make sure the correct PBX type is selected that the PBX is properly programmed for APT DPT Integration and that the PBX and VPS are connected by 4 conductor cables 7 To test the connection dial the extension number of the VPS from a telephone connected to the PBX If the VPS answers the APT DPT connection has been established 8 You may now program APT DPT Integration features according to the PBX being used Refer to 4 3 KX TDA Series Feature Programming for DPT Integration or 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration CAUTION Important information for KX TE and KX TA users When 2 VPSs are connected to a KX TE or KX TA series PBX the following procedures should be performed to make the VPSs function correctly 1 Delete
178. nostic gt amp Restart System Class Of Service lo Programmer Code eae B Commands PORT TRUNK Service Software Version LAN Settings Default Parameters Service Settings Set Language System Parameters Settings Reports ntenance Console CI Connected Type 200 Reaion 09 Not in call KX TYM NCY Maintenance Console All lines will be closed immediately Press OK to continue or CANCEL to abort 9 c b Select OK to close all lines and restart the VPS C Press OK and wait for the VPS to restart 2 Ifthe VPS still does not operate properly a Press the Shutdown button The RUN Indicator will begin flashing b Wait for the RUN Indicator to turn off and for the ALARM Indicator to light C Press the Reset button e Pressing the Reset button before the Alarm Indicator lights may cause the VPS to take an exceptionally long time up to 10 minutes to start up again Installation Manual 225 7 3 Resetting the VPS RUN Indicator TO ALARM Indicator T cl SHUTDOWN RESET KX TVM50 RUN Indicator ALARM Indicator SHUTDOWN RESET KX TVM200 KX NCV200 3 Ifthe VPS still does not work a Press the Reset button only 226 Installation Manual 3 1 R
179. nsfer callers to an interview mailbox d Configure a mailbox so that unanswered calls are directed to the mailbox s interview mailbox via Incomplete Call Handling and set Message Reception Mode to Interview Mode e Configure a logical extension so that calls are directed to the mailbox s interview mailbox by setting Message Reception Mode to Interview Mode f extension user transfers the caller to an interview mailbox For more information on using an interview mailbox refer to 5 4 Interview Mailbox in the Subscriber s Manual Custom Services Custom Services allow you to design and record your own voice guidance menus and menu options that callers can operate when they call the VPS Callers can be guided to extensions outside destinations including cell phones fax machines mailboxes other Custom Services etc Each Custom Service can consist of several selections which callers can select using the dial buttons on their telephone dial keys 0 to 9 and In total you can create 100 Custom Services Voice guidance menus can be recorded by the System Administrator or the Message Manager Calls can be handled by Custom Service by 8 Setting the Incoming Call Service of a trunk or port s Call Service to Custom Service and specifying a Custom Service number b Setting the Service of a Holiday Service to Custom Service and specifying a Custom Service number C Custom Service Personal Custom Service A Custom Serv
180. ntenance Tool To program a KX TE series PBX using the Manager Extension follow the instructions for KX TA series PBX programming by referring to 5 7 KX TA Series PBX Programming for Inband Integration 1 Goto the 1 System 2 Main screen 2 Under Voice Mail select DTMF Integration then select each extension jack that is connected to the VPS Click Apply to save the changed data ie 1 System 2 Main n x x Cancel d System Password 1234 Operator Jack 01 Time Display 12 h 24 hy 12h x p Time Automatic Time Adjustment Music on Hold Internal b Voice Mail Disable DTMF Integration VM Port v Jack 07 Iv Jack 08 Jack 15 Jack 16 APT Integration VM1 APT Port Disable VM2 APT Port Disable 3 Goto the 2 Extension 6 Extension Group screen 4 Putall extensions connected to the VPS into the same extension group Reserve this extension group for these extensions Do not mix other extensions into this group 5 Setthe hunting type forthe VPS extension groups to Circular Click Apply to save the changed data 172 Installation Manual 5 4 KX TE Series PBX Programming for Inband Integration 2 Extension 6 Extension Group IO Terminated Terminated Terminated T Terminated T Terminated Terminated Circular 9599900900 6 Go to the 2 Extension 2 Feature Settings screen
181. nual Queue Redirection Destination for the ICD group toa floating extension number VPS Port 1 2 3 4 Assign Overflow Time parameter Click Apply to save the changed data KX TDA Maintenance Console 3 Groups 5 Incomine Call Distribution Group 1 Group Settines B File Connect Tool Utility Window Help kb Ix De S 8 9 E 1 Configuration 2 System 3 Groups 1 Trunk Group 2 Extension Group 3 Call Pickup Group 4 Paging Group 5 Incoming Call Distribution Gi 1 Group Settings 2 Member 3 Queuing Time Table 6 Extension Hunting Group E 7 M DPT Group E 8 VM DTMF Group 9 PS Ring Group 4 Extension 5 Optional Device 6 Feature T TRS 8 ARS 9 Private Network 10 C0 amp Incoming Call 11 Maintenance Main Overflow Queuing Busy Overflow No Answer Queuing Time Table Miscellaneous Group Log Group PAD Floating Time out amp Manual Queue Redirection Hurry ur Sa grea 20 atea Destination 32 digits Overtiow Tine Day Lunch Break Night 1 290 Sales 500 500 500 500 30s X 2 50s 3 60s 4 60s 5 60s 6 60s 7 605 8 60s 9 60s 10 60s 11 60s Zz 12 60s Zz 13 60s E 14 60s NE 15 60s E a Interactive Mode Version004 001 Region000 000 Installation Manual
182. o the wall be careful to avoid touching any metalwork metal wire laths etc conduits or electrical cables buried in the wall 1 Placethe appropriate wall mounting template found on the last 2 pages of this manual on the wall to mark the locations where the 3 screws need to be placed 120 mm 232 mm KX TVM50 KX TVM200 KX NCV200 2 Install 3 anchor plugs user supplied in the wall Hammer aa d 29 mm 3 Install the screws included in the wall Drive the screw to this position Installation Manual 75 2 15 Wall Mounting 4 Mountthe unit as shown ana ame T gt o il e Do not block the openings of the unit Allow space of at least 20 cm above and 10 cm on the sides of the unit e sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked e Be careful not to drop the unit 76 Installation Manual 2 15 Wall Mounting 2 15 2 Wall Mounting the AC Adaptor Mounting on Wooden Wall Place the AC adaptor wall mounting template found later in this section on the wall to mark the 1 locations where the 2 screws need to be placed TTT me 83 ome TTT TTT KX TVM50 KX TVM200 KX NCV200 2 Install the screws and washers included in the wall Washer Drive the screw to this position Note e Install th
183. of 8 service groups can be assigned to each YPS port and each PBX trunk Service Groups Group Parameters Global View lt Service Group No 1 Parameter Value Service Group No 2 t Service Group Port Trunk Service Group No 3 B Service Mode Automatic Service Group No 4 assignment Service Group No 5 lt Service Group No Service Group No 7 t Call Service fo Day Mode ta Night Mode This report shows which Service lt Service Group No 8 m Lunch Mode Group is assigned t Break Mode to each port or E Time Frame Click to edit trunk E Caller ID DID Call Routing Enable Service Ports G roups s Nothing To Edit Port 1 Service Nothing To Edit 24 Group Assign Group To No 1 Pott Single Port Service Group No 1 sem ervice Port Trunks g roups O Trunk O Range of Ports From Roio N A 1 64 To Assign PortTrunk Assignment Ser Cancel Help Configure Service Groups for each trunk port then click Next For more information refer to 2 3 1 Service Group in the Programming Manual Installation Manual 199 6 1 Starting Up Date and Time setting The last window displayed is the date and time setting window Quick Setup Finish Quick setup has completed Click Finish to save changes or click
184. ogramming for DPT Integration 2 Confirm the LPR version of the card Note e The LPR Version must be 2 or higher for the first VPS card 101 DLC DHLC or 1 or higher for the second VPS card 104 DLC DHLC Card Properties 106 DHLO Pulse Type Off hook Time ype A Normal 1 60 ms Break Detection Flash Detection Timer 16 96 ms 208 1016 Flash Detection Yes C No 2 o06ms OK Cancel Help LPR Version 126 Installation Manual 4 6 KX TD500 PBX Programming for DPT Integration 3 Assignment of the ports to be connected to the VPS a b Go to the 1 3 Extension Port Assignment screen Select the appropriate VPS card 101 DLC DHLC or 104 DLC DHLC in the Card No menu C Setthe attribute of the valid ports to be connected to the VPS to VPS DPT d Click Apply to save the changed data Note e All parameters except for Attribute will disappear and the DN Directory Number will be cleared 1 3 Extension Port Assignment 101 DHLC Port 7 No Attribute Tel Type DN Group No Parallel XDP Status 1 s E 2 room si Meson 4 ves gt 5 ves gt es oen 1 eson s DN Refer 1 3 Extension Port Assignment OK Apply Cancel Help Installation Manual 127 4 6 KX TD500 PBX Programming for DPT Integration 4 Assignment of VPS card and its model a Gotothe 1 4 VPS
185. oming Call DIL Table amp Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for each trunk to a specific extension number floating extension number of the ICD group 3 Click Apply to save the changed data E KX TDA Maintenance Console amp Incoming Gall 2 DIL Table amp Port Setting 101 xj El File Connect Tool Utility Window Help Si a x X i 52 2 System 3 Groups DIDITIE DL cui for DIL 4 Extension 5 Optional Device DIL Destination 6 Feature Trunk Incoming Tenant MM Trunk Slot Port Card Type FIRS YPE Property Type Lunch Break Night Number Group No B ARS 9 Private Network 04 01 LCOTS DIL 290 290 290 1 10 CO amp Incoming Call ida 04 02 Lcors DIL 290 290 1 2 DIL Table amp Port Setting 04 03 LCOT8 DIL 3 DID Table 4 Miscellaneous 11 Maintenance 04 05 LCOT8 DIL F E E E E E E E 04 04 LCOT8 DIL 04 06 LCOTS DIL 04 07 LCOTS DIL 04 08 LCOTS DIL Interactive Mode TDA200 Iversion004 001 Region000 000 102 Installation Manual 4 2 KX TDA Series PBX Programming for DPT Integration b Program the PBX so that unanswered calls to the ICD group are redirected to the VPS ICD Group Overflow feature Go to the Groups Incoming Call Distribution Group Group Settings screen Assign Time out amp Ma
186. oming calls b as an operator backup or c to only answer calls not answered by user extensions Recommended trunk feature settings Installation Manual 189 5 7 KX TA Series PBX Programming for Inband Integration 190 a b Series 8 Installation Manual If the VPS is answering all incoming calls Trunk Mode Use System Programs 414 Day Mode 415 Night Mode 416 Lunch Mode to set each trunk to DIL mode and assign the first extension of the Voice Mail hunt group as the destination for calls received on each trunk The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group Lines programmed as Normal do not hunt If the VPS is only answering calls not answered by the operator Operator Backup Flexible Ringing Assignment For each trunk use System Programs 408 Day Mode 409 Night Mode and 410 Lunch Mode to enable ringing at the operator s extension jack Delayed Ringing Assignment To give the operator time to answer the call before the VPS picks up we recommend setting the delay to a few seconds for each extension connected to the VPS Set a different delay time for each extension connected to the VPS Use System Programs 411 Day Mode 412 Night Mode and 413 Lunch Mode Trunk Mode Set the mode for each trunk to Normal Use System Programs 414 Day Mode 415 Night Mo
187. on 7 011284 KX NCV200 only 1 10007 Initialises all ACD Report settings KX TVM200 KX NCV200 only Initialises the VPS For KX NCV200 ACD Report settings are also initialised All settings are reset to their default values Recorded 1234 messages and customised prompts are erased All System Prompts 8 i are reset to their defaults CAUTION All user recorded prompts are erased 9 Reserved i KX TVM50 only 10 BILE Puts the VPS in APT Integration mode Auto Configuration starts and all ports are set to provide Automated Attendant service i KX TVM50 only 11 tuta Puts the VPS in APT Integration mode Auto Configuration starts and all ports are set to provide Voice Mail service 234 12 o gna Primary Language will be set to use Language 1 prompts 234 13 o mma Primary Language will be set to use Language 2 prompts 1234 14 0000 Primary Language will be set to use Language 3 prompts 1 15 Reserved 1 If the selected language has no prompts no prompts will be heard When setting the Mode Switch to any position except 0 op gt gt Disconnect the port cables from the VPS Turn the power switch off Set the Mode Switch Turn the power switch back on Connect the port cables Confirm that the Run Indicator blinks the same number of times as the Mode Switch position e g 5 blinks for switch position 5 etc e This may take several minutes The Alarm Indicator and Run I
188. on must have the LCS button lit To light this button press the LCS button then enter the password This password prevents others from activating the LCS feature and listening to the messages as they are being recorded It is not necessary to enter PITS Programming to activate this feature PC programming is also available for KX TD500 and KX TE users see 4 9 6 Live Call Screening Assignment via PC Programming 1 Lift the handset or press the SP PHONE button 2 Enter the feature number KX TD 799 KX TE and KX TA 77 X 3 Enter a 3 digit password 000 999 2 times KX TE and KX TA users must then enter t You will hear a confirmation tone then a dial tone Screen output The 3 digit password you entered is displayed Installation Manual 137 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 Hangupor press the SP PHONE button 5 Repeatthese steps for each telephone 4 9 3 Live Call Screening Password Cancelling To cancel the password follow the procedure below It is not necessary to enter PITS Programming to activate this feature PC programming is also available for KX TD500 and KX TE users see 4 9 6 Live Call Screening Assignment via PC Programming 1 Lift the handset or press the SP PHONE button 2 Enter the feature number KX TD 799 KX TE and KX TA 77 X 3 Enter the password 000 999 KX TE and KX TA users must then enter You will hear a confirmati
189. on the Call Waiting on VM Group setting on the PBX Button Assignment via PC Programming KX TD500 and KX TE users can assign buttons via PC programming Follow the procedure below to assign each button KX TD500 1 Go to 4 2 Extension Line screen refer to the screen image in 4 9 6 Live Call Screening Assignment via PC Programming 2 Select the Card No and Port No which you are going to program 3 Click CO Key in the upper right corner Flexible CO Key screen for all CO Keys displays Installation Manual 147 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration Flexible CO Key EXT1007 a aa eee ae NotStored Hot Stored Notstored WotStored Not Stored Not Stored __ _ _ scene nem 4 Click the Key Number to which a button will be assigned Flexible CO Key screen displays Flexible CO Key Hot Stored Ringing Type immediate _ ce 5 Selectthe desired Key Type When 2WAY REC 2WAY TRN or VTR is selected enter the extension number in DN 148 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration Flexible 19 Key Type PWAY TRH M x L E Trunk Line ual eil Tone 2 Ringingdype Immediate zi Click OK Flexible CO Key screen for all CO Keys displays again Click OK 4 2 Extension Line screen displays again Click OK o
190. on tone then a dial tone Screen output Password Cancel 4 Hang up or press the SP PHONE button 5 Repeat these steps for each telephone 4 9 4 Live Call Screening Recording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening PC programming is available for KX TD500 and KX TE users see 4 9 6 Live Call Screening Assignment via PC Programming 1 Enter system programming then enter the programming number KX TD500 Programmable through PC Programming only KX TD1232 KX TD816 G SL NE FR E AL 617 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD 616 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 610 KX TDN1232 KX TD88 CN 610 KX TD612 617 KX TE and KX TA 620 2 Press the NEXT button SP PHONE Screen output Jack No 3 Enter the jack number Screen output _ _ Stop Rec _ the jack number you entered Press the SELECT button AUTO ANSWER until the desired selection is displayed Press the STORE button Press the NEXT button SP PHONE Repeat the steps 4 to 6 until all jacks are programmed a 138 Installation Manual 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 5 4 9 6 Live Call Screening Private Hands Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox I
191. ont hooks fit in place 3 Slide the cable cover down until it locks i INI Installation Manual 45 2 6 Removing the Dummy Cover Plates 2 6 Removing the Dummy Cover Plates Before installing optional cards cut and remove the appropriate dummy cover plates from the main unit using cutting pliers as shown below The model shown here is the KX TVM200 KX NCV200 however this procedure is the same for the KX TVMBO Dummy Cover Plate CAUTION For safety reasons smooth the cut edges after removing the dummy cover plates 46 Installation Manual 2 7 Installing Optional Cards KX TVM50 2 7 Installing Optional Cards KX TVM50 The KX TVM50 can be expanded by installing the following optional cards Model Model Name Maximum Quantity KX TVM502 2 Port Hybrid Expansion Card 2 KX TVM503 2 Port Digital Expansion Card 2 KX TVM524 Memory Expansion Card 1 KX TVM594 LAN Interface Card 1 KX TVM296 Modem Card 1 CAUTION Before installing optional cards it is very important that the power to the unit be turned off Before touching the optional cards or any components within the unit discharge any static electricity from your body by touching the earth terminal if it is connected to earth or by using an earthing strap user supplied This is a critical step that must be performed to protect the circuit board and other components from
192. ool Utility Window Help m a x X s 1 Configuration 2 System 3 Groups E 1 Trunk Group 2 Extension Group 3 Call Pickup Group 4 Paging Group D E E 6 Extension Hunting Group 9 7 Group 8 MM DTMF Group 1 System Setting 2 Group Setting 9 PS Ring Group 4 Extension E 5 Optional Device 6 Feature H 7 TRS H B ARS 9 Private Network 10 amp Incoming Call W 11 Maintenance 9 5 1 Call Distribution Gt ol um Extension Number of the SLT Port Connected to YM Interactive Mode Type TDA200 Mersion004 001 Region000 000 Installation Manual 163 5 3 KX TDA Series PBX Programming for Inband Integration 2 Settings for the trunk features Select the appropriate trunk feature settings depending on how your customer plans to use the VPS e The VPS answers all incoming trunk calls promptly Go to Example Settings 1 e The VPS answers when the operator does not take the call after a specified time Go to Example Settings 2 e The VPS answers when an Incoming Call Distribution ICD group does not take the call after a specified time Go to Example Settings 3 Example Settings 1 Program the PBX so that all trunk calls are directed to the VPS DIL feature 1 Gotothe CO amp Incoming Call DIL Table amp Port Setting screen 2 Assign DIL Destination Day Night Lunch Break for
193. ord the System Administrator or the System Manager can clear the password so that the subscriber can establish a new password Explain the purpose of the General Delivery Mailbox The Message Manager will periodically check it and forward the contents to the appropriate subscriber Explain the purpose of Mailbox Groups They can be created by the System Administrator to facilitate the distribution of messages to several subscribers In particular senior staff members ought to know how to take advantage of Mailbox Groups 20 lists can be created with up to 62 mailboxes KX TVM50 or up to 100 mailboxes KX TVM200 KX NCV200 in each list Finally if Custom Service menus are used subscribers should be encouraged to listen to these menus often and make suggestions for improvement Custom Service is a very powerful feature of the Panasonic VPS Make the most out of this feature 218 Installation Manual Section 7 System Maintenance and Troubleshooting This section describes the recommended system maintenance procedures and how to troubleshoot programming related issues Installation Manual 219 7 1 Initialising the VPS 7 1 Initialising the VPS Initialising the VPS erases recorded messages and resets all settings to their default values System prompts including customised prompts are preserved There are 2 methods to initialise the VPS through KX TVM NCV Maintenance Console and using the Mode Switch Initialising
194. ording Mode Assignment This program allows the VPS to continue recording the conversation in the mailbox after the extension intercepts the call during the Live Call Screening This is station level programming and should be done at each individual telephone 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Enter 26 Screen output Rec after LCS 3 Press the ENTER button 4 Press the SELECT button AUTO ANSWER until the desired selection is displayed Screen output Stop Record Keep Record 5 Press the STORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone 106 Installation Manual 4 3 KX TDA Series Feature Programming for DPT Integration 4 3 5 Live Call Screening Private Hands Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox It determines whether an alarm tone is sent and whether the recorded message is played through the built in speaker of the extension The default mode is hands free This is station level programming and should be done at each individual telephone PC programming is also available see 4 3 6 Live Call Screening Assignment via PC Programming 1 5 6 7 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode Enter 25 Screen output
195. ory installed Jacks and KX TVM502 x 2 DPT Integration Mode PBX KX TDA30 KX TVM50 KX TVM502 Port 3 3 DLC4 Card Port 4 9 Jack 4 Slot 2 Factory installed KX TVM502 Jacks Assigned as VM DPT ports Jack 6 Jack 5 e 4 Jack 3 Q 24 Installation Manual 1 2 Voice Mail Integration APT Integration When using APT Integration VPS jacks are connected to the hybrid extension jacks of the PBX Each VPS jack provides 1 VPS port and can handle 1 call per port Note e Jack 1 must be connected to the PBX Connection Example Factory installed Jacks APT Integration Mode PBX KX TE Series KX TVM50 Factory installed Assigned as VM1 APT ports Jack 2 Jack 1 Note e A maximum of 2 VPS jacks can be connected to the PBX Installation Manual 25 1 2 Voice Mail Integration Inband No Integration When using Inband No Integration VPS jacks are connected to the SLT ports of the PBX Each VPS jack provides 1 VPS port and can handle 1 call per port Connection Example Factory installed Jacks and KX TVM502 x 2 Inband No Integration Mode PBX KX TDA30 SLC8 Card KX TVM50 KX TVM502 Jack 6 Y Jack 5 ws Q 9 e k Lan Jack 4 Jack 3 26 Installation Manual 1 2 Voice
196. ous System Reports to monitor the status of the VPS System Security By default the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator sets their passwords and allows them to access the VPS via their telephones The System Manager and Message Manager must always enter their passwords in order to access the VPS The System Administrator can also choose to set a default password for subscriber s mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created Temporary Personal Greeting A special greeting that if recorded by a subscriber is heard by callers instead of the subscribers other Personal Greetings Often used to inform callers of a temporary absence A common example might be This is name I m out of the office this week Time Synchronisation Available with DPT Integration only When the date and time is set for the PBX or when DPT Integration is established date and time data is sent from the PBX to the VPS Installation Manual 243 Timed Reminder Setting Available with DPT Integration only Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS Timed Reminder is a PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or Message Manager Toll Saver Allows a subscriber to check his or her mailbox
197. outside of the building This product is only for connection behind a suitable PBX and should not be connected directly to the network Installation Manual 3 For users in Taiwan only e Lithium batteries can be found in the circuit boards of the main board and optional cards of the PBX e When disposing of any of the above products all batteries must be removed Follow the applicable laws regulations and guidelines in your country area regarding disposal of batteries e When replacing a battery use only the same battery type or an equivalent recommended by the battery manufacturer e Regarding removing or replacing a battery in the circuit board consult your dealer Fe thin EX For users in Finland Norway and Sweden This unit may only be installed in a room or space with restricted access and equipotential bonding must be applied For information on earthing refer to 2 11 Frame Earth Connection For users in Germany Machine Noise Information Ordinance 3rd GPSGV The highest sound pressure level is 70 dB A or less according to EN ISO 7779 4 Installation Manual WARNING e UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED SERVICE CENTRE e THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL e WHEN A FAILURE OCCURS WHICH EXPOSES A
198. p Recording Keep Recording Stop Recording Stop Recording Stop Recording Keep Recording Keep Recording Keep Recording Keep Recording Stop Recording Stop Recording Keep Recording Stop Recording Stop Recording Stop Recording Stop Recording Keep Recording Stop Recording Stop Recording Stop Recording Stop Recording XI XI XI XI XI XI I XI XI XI I I I XI I I I I I lt lt BGM a 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 2 Extension 3 PT personal settings cance Q smi Li ele wwe Mo SS Tone cat Tome Hands tee Tone Call Tone 1 Hands free Tone 1 Hands free Tone Call Hands free Tone Call Hands free Tone Call Hands free Tone Call Hands free Tone Call Hands free Tone Call Tone Call Hands free Hands free Tone Call Tone Call Hands free Hands free Hands free Hands free Tone Call Hands free Tone Call Tone Call Tone Call Tone Call Hands free Hands free Tone Call Tone Call Tone 1 Hands free Tone Call Tone 1 Hands free Hands free ToneCall Tone 1 Hands free Tone 1 Tone 1 Tone 1 Tone 1 Hands free Hands free Installation Manual 143 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration 4 9 7 4 9 8 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension
199. r Apply Repeat these steps for each extension Installation Manual 149 4 9 KX TA KX TD and KX TE Series PBX Feature Programming for APT DPT Integration KX TE Series 1 Goto 2 Extension 4 Flexible Buttons 2 Selectthe desired CO button a Select Live Call Screening LCS from the menu b Click OK to save the button 3 Select the desired CO button a Select LCS Cancel from the menu b Click OK to save the button 4 Select the desired CO button a Select 2 way Record from the menu b Enter the extension number of the VPS C Click OK to save the button 5 Select the desired CO button a Select 2 way Transfer from the menu b Enter the extension number of the VPS C Click OK to save the button 6 Select the desired CO button a Select Voice Mail Transfer from the menu b Enter the extension number of the VPS Click OK to save the button 2 Extension 4 Flexible Buttons s del xl CO buttons PF buttons Personal Speed Dialling 12 LGS F12 Nat Stored 11 LCS Cancel F11 Not Stored 10 I 2 way Record VM Extension Number 101 F10 9 Not Stored af 2 way Transfer VM Extension Number 102 F9 8 Not Stored ef Voice Mail Transfer Extension Number 107 F8 7 Not Stored 1 Single CO CO Line Number 7 F7 6 Not Stored EJ Single CO CO Line Number 6 F6 5 Not Stored si Single CO CO Line Number 5 F5 4 Not Stored 4 Single C
200. r or the Message Manager logs in to his or her mailbox Bookmark Enables a subscriber the System Manager or the Message Manager to set a specific point Bookmark in a message and easily resume playback later from that point Call Blocking Allows subscribers to have their calls handled by the Incomplete Call Handling Service without ringing at their extensions Call Screening Allows subscribers to screen calls The VPS prompts the caller with the message Record your name at the tone and records the caller s name The caller is put on hold while the VPS calls the subscriber and plays back the caller s name The subscriber can then decide whether to take the call or not Called Party ID Sometimes referred to as Follow On ID Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox rather than to the General Delivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without dialling the caller s telephone number Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension mailbox including Mailbox Group or Custom Service Caller Name Announcement System Personal Available with APT DPT Integration only The VPS announces prerecorded Caller ID caller names
201. r part number PSLP1244 or PSLP1434 Installation Manual 69 2 13 Securing the Cables 2 13 Securing the Cables The model shown here is the KX TVM200 KX NCV200 however this procedure is the same for the KX TVM50 1 Attach the included strap to either of the 2 rails depending on your preference 2 70 Installation Manual 2 13 Securing the Cables 3 Attach the cable cover 2 5 Opening Closing the Covers e For safety reasons do not stretch bend or pinch the cables e Ifyou prefer you can cut the other side of the cable cover and run the cables through that opening For safety reasons smooth the cut edges A Installation Manual 71 2 14 Initialising the VPS During Installation 2 14 Initialising the VPS During Installation Before programming the VPS for the first time perform the initialisation procedure described below All settings are reset to their default values Recorded messages are erased System Prompts including customised prompts are preserved Turn the power switch to the off position Set the Mode Switch to position 5 see 2 3 Names and Locations Turn the power switch to the on position Confirm that the Run Indicator blinks 5 times e This may take several minutes The Alarm Indicator and Run Indicator will first blink intermittently before the Run Indicator blinks 5 times Turn the power switch off at the VPS Set the Mode Switch to position 0 1234 E
202. r each extension connected to the VPS Set a different delay time for each extension connected to the VPS Finally go to the 3 CO 1 Line Mode screen and set all trunk types to Normal Click Apply to save the changed data 3 CO 2 Incoming Outgoing X cO ew e 413 Delayed Ringing Lunch CO Line Number 1 Copy forincoming calls Outgoing Call Extension Night ht Lunch Day Night Lunch Ring a Start Time Immediate M Immediate M Immediate QO 0 0 0 0 0 0 0 RI ma n 0 0 0 0 0 00 0 n re rs on on m ooo ooo CELERE 0 0 ET 0 0 XI XI XI XI XI XI XI XI XI XI I XI XI XI XI XI Xl Xl XI XI XI I I I X XI XI XI XI XI XI XI XI XI XI XI XI I XI XI Xl XI XI XI I I I I X I SI XI XI XI Xl Xl XI XI Xl XI I Xl I I I Il 0009 3 CO 1 Line Mode _ al x Mode of incoming CO calls type n type detail type detail Norma Norma orma Norma Norma Norma Norma Norma Norma Norma Norma Norma Norma _ Norma Norma Norma Norma Norma Norma Norma Norma il 2 d 4 5 6 7 8 C If the VPS is only answering calls not answered by user extensions Go to the 3 CO 2 Incoming Outgoing screen Program lines to ring user extensions Installation Manual 175 5 4 KX TE Series PBX Programming for Inband Integration immediately for
203. rd Cable Cover Front Cover KX TVM200 KX NCV200 Main Board Front Cover 3 5 Hard Cable Cover Disk Drive 16 Installation Manual 1 1 Basic System Construction 1 1 2 System Connection Diagram Remote PC PBX PBX Telephone Company Lines DPT APT Inband Interface DPT Interface Internal Modem Internal Modem KX TVM50 KX TVM200 KX NCV200 I I I USB LAN c00000o c000000 c000000 Server PC Installation Manual 17 1 1 Basic System Construction 1 1 3 Options Optional Cards KX TVM50 Model Model Name Maximum Quantity KX TVM502 2 Port Hybrid Expansion Card 2 KX TVM503 2 Port Digital Expansion Card 2 KX TVM524 Memory Expansion Card 1 KX TVM594 LAN Interface Card 1 KX TVM296 Modem Card 1 Optional Cards KX TVM200 KX NCV200 Model Model Name Maximum Quantity KX TVM204 4 Port Digital Expansion Card 6 KX TVM296 Modem Card 1 1 1 4 Initial Configuration and Expansion Capabilities Specification 50 200 No of Ports Initial Configuration 2 0 Maximum 6 24 Recording Time Initial Configuration 4 hours 1000 hours Maximum 8 hours 18 Installation Manual 1 1 Basic System Construction 1 1 5 Installer Equipment and Software Requirements
204. re 1 7 5 Fl 8 ARS 9 Private Network E 10 CO amp Incoming Call 1 11 Maintenance Group Name 20 characters 200 Mersion004 001 Region000 000 e screen shot above is an example of the KX TDA200 2 Assignment of VM DPT extension ports Installation Manual 95 4 2 KX TDA Series PBX Programming for DPT Integration 96 a b d e f B Go to the Configuration Extension Port screen Follow the procedure below for the extension port which you want to assign as a VM port Set the port s Connection to OUS Select the attribute of DPT Property Type to VM DPT Assign DPT Property VM Unit No and DPT Property VM Port No Incoming calls will hunt starting at the lowest VM Port number Click Apply to save the changed data Set the port s Connection to INS TDA Maintenance Console 1 Configuration 8 Extension Port E loj x E File Connect Tool Utility Window 18 amp 52512 EH 9 8 8 8 2 EE 2 System 03 YM INS 111 Voice Mail No VM DPT 3 Groups 4 Extension 04 INS No Normal 5 Optional Device 05 Connectic No Normal 6 Feature TI 7 TRS 06 DPT Yes Normal S ARS 07 DPT No Normal 9 Private Network 10 CO amp Incoming Call 08 DPT No Normal 11 Maintenance XDPO1 SLT 1 Slot 2 Portable Station Command Port Type View 3 Clock Priority 4 Option ENSE 5 LCO Port T
205. res It explains what the VPS can do and how to obtain the most of its many features Sections from the Feature Manual are listed throughout this manual for your reference Programming Manual The Voice Processing System Programming Manual is an overall reference for programming the VPS using KX TVM NCV Maintenance Console It explains how to use KX TVM NCV Maintenance Console and obtain the most out of system administration Sections from the Programming Manual are listed throughout this manual for your reference Subscriber s Manual The Voice Processing System Subscriber s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes Relevant sections from the Subscriber s Manual are listed throughout this manual for your reference Note e This manual may refer to products not available in your country area Model number suffixes are omitted throughout this manual e For KX TD500 and KX TDA series PBXs the term trunk used in this manual indicates a trunk group Trademarks e Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries e ntel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries e All other trademarks identified herein are the property of their respective owners e Screen shots reprinted with perm
206. rts with this parameter enabled can receive Follow on ID and DTMF Signalling busy answered disconnect etc if the Voice Mail Integration and Touchtone Integration features are also enabled 2 Enable System Program 103 to turn on DTMF Integration On extensions with the Voice Mail port parameter enabled the PBX can send DTMF signals to indicate call status this increases VPS efficiency Codes apply to all transferred calls trunk calls only indicate a disconnection provided the PBX is programmed for CPC Detection and the Telephone Company sends the CPC signal Refer to the Sequence Codes in 5 2 3 PBX Interface Parameters 3 Put all extensions connected to the VPS into the same extension group using System Program 600 Reserve this extension group for these extensions Do not mix other extensions into this group 4 Enable hunting for the VPS extension groups using System Program 100 5 Set the hunting type for the VPS extension groups to Circular using System Program 101 6 At every VPS extension temporarily connect an SLT or test set go off hook and dial 7301 to turn on Data Line Security This prevents the PBX from sending Executive Override or Call Waiting tones to those extensions We recommend that all Voice Mail port extensions have this feature enabled to avoid interruption during recording 7 Select the appropriate trunk feature settings depending on how your customer plans to use the VPS a to answer all inc
207. s Feature Programming for DPT Integration The following VPS features are functional on any KX T7xxx proprietary telephone that is connected to the PBX Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information Live Call Screening LCS Programming LCS notifies subscribers when messages are being recorded in their mailboxes 2 notification methods are available hands free or private Hands free allows the user to monitor the message as it is being recorded through the speakerphone and if desired intercept the call by lifting the handset Private mode notifies the user by sounding a tone when a message is being recorded By pressing the LCS button the user can monitor the message and intercept the call by going off hook System Programming also determines whether the VPS continues to record after the user intercepts the call Live Call Screening Password Assignment To allow the Live Call Screening feature to work at an extension the extension must have the LCS button lit To light this button press the LCS button then enter the password This password prevents others from activating the LCS feature and listening to the messages as they are being left It is not necessary to enter Personal Programming to activate this feature PC programming may also be used to program this feature see 4 3 6 Live Call Screening Ass
208. s can be installed in slots 2 and of the VPS Basic Configuration Maximum Configuration Integration Type KX TVM503 x 2 No of Jacks No of Ports No of Jacks No of Ports DPT Integration 1 2 3 1 per card 6 Included Items Screws x 2 Installation 1 Position the front of the card so that the jacks fit in the open slot Holding the card firmly in place lower the other end of the card so that the card s hole fits over the extension bolt CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS Extension Bolt 50 Installation Manual 2 7 Installing Optional Cards KX TVM50 2 Insert and tighten the screws as shown Note The KX TVM503 operates at SELV Installation Manual 51 2 7 Installing Optional Cards KX TVM50 2 7 3 Memory Expansion Card KX TVM524 The KX TVM524 adds an additional 4 hours of recording time to the VPS Included Items None Installation 1 Insert the card between the guide rails and slide it down as shown 2 Secure the latch by flipping it toward the centre of the card and slightly pressing down on it CAUTION When installing optional cards do not put pressure on the main board Doing so may result in damage to the VPS 52 Installation Manual 2 7 Installing Optional Cards KX TVM50 2 7 4 LAN Interface Card KX TVM594 The KX TVM594 allows the VPS to
209. se the VPS will answer the calls immediately Installation Manual 235 Delete Message Confirmation The VPS requests confirmation from the subscriber before erasing a message left in his or her mailbox Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message Subscribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery DID Call Routing Available with DPT Integration only The VPS automatically sends calls from preprogrammed DID numbers to a specified extension mailbox including Mailbox Group or Custom Service DPT Integration Digital integration between the VPS and certain KX T series PBXs Requires upgraded software in the PBX When the VPS and PBX use DPT Integration voices and data are sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilise certain features available only with DPT Integration For more information consult your dealer DTMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribers can also have the voice message attached to the e mail notification if the System Administrator has enabled this feature for their mailboxes External Delivery Message A message recorded by a su
210. sion004 001 Installation Manual Region000 000 167 5 3 KX TDA Series PBX Programming for Inband Integration 168 d Installation Manual Program the PBX so that it will direct intercepted calls to the VPS 1 Gotothe Groups VM DTMF Group System Setting screen 2 Select None Answer by Mailbox or AA as the parameter for Intercept Routing to the VPS Sequence This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service AA VM Custom Service etc If using a Custom Service select None 3 Click Apply to save the changed data E KX TDA Maintenance Console 3 Groups 8 VM DTMF Group 1 System Setting SEE File Connect Tool Utility Window Help m a x EELA 2 System 3 Groups Ra 1 Trunk Group Description 2 Extension Group 3 Call Pickup Group PAD to Extension Ringback Tone 4 Paging Group VM DTMF Command 5 Incoming Call Distribution Gi 5 6 Extension Hunting Group Recording Message amp 7 VM DPT Group Listening Message 1 8 VM DTMF Group 1 System Setting Switching to AA 2 Group Setting Switching to VM 9 PS Ring Group 4 Extension Timing 5 Optional Device DTMF Length for VM ms E 6 Feature 9 7 Inter digit Time ms 8 ARS Waiting Time before Sending Fol
211. stem initialisation is complete Initialising the VPS with the Mode Switch 1 Disconnect the port cables from the VPS 2 Turn the power switch off at the VPS 3 Set the Mode Switch to position 5 es Turn the power switch back on at the VPS Connect the port cables Confirm that the Run Indicator blinks 5 times Turn the power switch off at the VPS Set the Mode Switch to position 0 Turn the power switch back on at the VPS eo A ay a Installation Manual 221 7 1 Initialising the VPS e execution time for the initialisation may differ each time it is performed because of system capacity and system programs Generally initialisation will take about 10 min to accomplish 222 Installation Manual 7 2 Backing Up the System 7 2 Backing Up the System Click Utility System Back up gt Make Backup 9 KX TYM NC Maintenance Console Installation Manual 223 7 2 Backing Up the System Select the data to be backed up then enter the file path for the system backup Then click Backup x Select data to backup Parameter Value Program System Program DSP Program System Parameters DO System Prompts Installed Prompt Custom Service Menu K KI Company Name Company Greeting System Mailbox Group Voice Label System Caller Name Prompt Selection Hold Announce Menu A Extension Group Voice
212. sure all installation and line connections have been completed as described in Section 2 Installation 8 Connect the jack assigned in Step 4 to the VPS 9 Complete the PBX VPS connection by following from step 1 of 4 8 Completing the PBX VPS Connection 130 Installation Manual 4 7 KX TA Series PBX Programming for APT Integration 4 7 KX TA Series PBX Programming for APT Integration Programming procedures and availability may vary by country area software version etc Refer to the documentation included with the PBX or consult your dealer for more information Note e following procedures can also be used for KX TE series PBXs if programming via the Manager Extension is preferred e For KX TES824 TEM824 PBX software version 1 0 44 or later is required for APT Integration Consult your dealer for more information It is important that the PBX has the proper software level to allow APT Integration with the VPS Follow the procedures below to confirm the software level then complete the required programming before starting up the VPS All of the following procedures must be completed after entering system programming Refer to the KX TA series Installation Manual for instructions on how to enter the system programming mode 1 Using the Manager Extension check the software version of the KX TA series PBX using System Program 998 Example Y581J000421 The underlined digits represent the software production d
213. t determines whether an alert tone is sent or whether the recorded message is played through the built in speaker of the extension The default mode is hands free This item should be programmed by each extension user through Personal Programming PC programming is also available for KX TD500 and KX TE users see 4 9 6 Live Call Screening Assignment via PC Programming 1 Enter Personal Programming a While on hook press the PROGRAM button or set the MEMORY switch to PROGRAM b Enter 99 This step is not needed for KX TE and KX TA The display changes to PT PGM Mode 2 Enterthe code that corresponds to the mode you want this telephone to have For Hands free mode KX TD500 71 KX TD1232 KX TD816 G SL NE FR E AL X11 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD X11 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 71 KX TDN1232 KX TD88 ON 71 KX TD612 x11 KX TE and KX TA 11 For Private mode KX TD500 72 KX TD1232 KX TD816 G SL NE FR E AL X12 KX TD1232 KX TD816 CE JT SA NL SP NZ RU PD X12 KX TD1232 KX TD816 C BX HK X X BR DBX ML BXDD 72 KX TDN1232 KX TD88 CN 72 KX TD612 X12 KX TE and KX TA 12 Screen output Hands Free or Private 3 Press the STORE button 4 To exit the Personal Programming mode press the PROGRAM button or set the MEMORY switch to SET 5 Repeat these steps for each telephone A single line telephone that is connected to
214. tation Setting 1 from the Station Menu 4 Enable XDP ports Additionally you may need to place Voice Mail extensions in an Extension Group Note 5 a b 6 a b 7 a b 8 a b Installation Manual The following steps are divided into parts a and b Follow step a or b according to the content displayed on your screen Return to the System Data Programming Main Menu Select System Return to Station Select Hunting Group Setting 1 Choose Miscellaneous from the System Menu Under Hunting Group Setting 1 set the Extension Group set in step 4 to AA for Automated Attendant Choose the Call Hunting extension group Set the Extension Group set in step 4 to AA for Automated Attendant Select Hunting Group Setting 2 Set Group Extension Return to the System Data Programming Main Menu Select Line then select CO Line Setting 1 or CO Line Setting 2 Program all lines DIL to the first extension of the Voice Mail hunt group 5 6 KX TD500 PBX Programming for Inband Integration 5 6 KX TD500 PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with the KX TD500 however Inband Integration is necessary when e the PBX has available SLT ports but no available DPT ports e the cards installed in the PBX or the software version of the PBX do not support DPT Integration Programming procedures and availability may vary by country area software vers
215. tegration General Guidelines and Definitions In order for the VPS and PBX to communicate properly certain settings of both the VPS and PBX should be set to the same values Programming procedures and availability may vary by country area Consult your dealer for more information Global Parameters Global parameters are hardware settings that affect integration with the PBX There is no need to change these settings in a typical installation Only change these parameters when connecting the VPS to a PBX other than a KX T series PBX Each port on the VPS should match the type of signalling the PBX expects If you need to change these settings for the VPS refer to 2 6 1 Global Parameters in the Programming Manual and refer also to the documentation included with the PBX e Flash Recall Time The minimum length of time that the PBX requires to recognise a hookswitch flash recall Choose the amount that is equal to or greater than the PBX s setting e CPC Signal Calling Party Control Signal The length of time allowed for the short break in loop current that is used to indicate that the caller has hung up usually set to NONE since most PBXs do not provide this signal to single line ports If choosing a setting other than NONE use an amount equal to or less than the PBX or telephone company provided CPC signal e Disconnect Time The length of time that the line is temporarily unavailable after a call has ended e Delay After Dialling Be
216. tension This is station level programming and should be done at each individual telephone PC programming is also available see 4 3 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode 2 Press the desired Flexible CO or DSS BLF button that you want to assign as the TWR button 3 Press 90 Screen output 2WAY REC 4 Enter a Voice Mail floating extension number Screen output 2WAY REC _ _ ___ The Voice Mail floating extension number you entered 5 Press the STORE button 6 Press the PROGRAM button or lift the handset to exit the Personal Programming mode 7 Repeat these steps for each telephone Conditions This button must be a flexible CO or DSS BLF button to be programmed as a TWR button When all Voice Mail ports are busy and this key is pressed the user will hear a warning tone Two way Transfer TWT Button Assignment For the Two way Transfer feature to work at an extension the extension must have a TWT button on it This button must either be a DSS BLF or CO button with a lamp Follow the procedure below to assign a TWT button on an extension This is station level programming and should be done at each individual telephone PC programming is also available see 4 3 12 Button Assignment via PC Programming 1 Enter Personal Programming While on hook press the PROGRAM button Display changes to PT PGM Mode
217. the VPS and its specifications It briefly explains what the VPS can do and how it is connected to and interacts with the PBX Section 2 Installation This section explains how to install the VPS and its optional cards Section 3 Installing KX TVM NCV Maintenance Console This section explains how to install KX TVM NCV Maintenance Console on a PC Section 4 APT DPT Integration with a Panasonic KX T Series PBX This section explains how to configure Panasonic KX T series PBXs to use APT DPT Integration with the VPS Section 5 Inband Integration with a Panasonic KX T Series PBX KX TVM50 only This section explains how to configure Panasonic KX T series PBXs to use Inband Integration with the VPS Section 6 Customising the System This section explains how to configure commonly used features of the VPS using KX TVM NCV Maintenance Console Section 7 System Maintenance and Troubleshooting This section describes the recommended system maintenance procedures and how to troubleshoot programming related issues Glossary An alphabetical listing of features terms and abbreviations as well as their definitions Index An alphabetical listing of features and terms as well as the page numbers of related sections Installation Manual About the Other Manuals Along with this Installation Manual the following manuals are available Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS featu
218. the VPS with KX TVM NCV Maintenance Console 1 Click Utility System Initialise Restart Initialise System JKX TVM NCVY Maintenance Console i File Connect Edit View GoTo Utility Help Quick Setup bid 2 iah JEI lA System Back Up m System Prompts Customization ud Line Status Mailbox Settings System Trace System Maintenance Class Of Service Diagnostic A Restart System lo Programmer Code B Commands PORT TRUNK Service Software Version f f LAN Settings Default Parameters Service Settings Set Language System Parameters HIW Settings Reports Connected 200 Region 09 Not in call 2 Specify Mailbox No Length 2 5 digits System Manager s Mailbox No and Message Manager s Mailbox No 220 Installation Manual 7 4 Initialising the VPS System Initialise WARNING This command will reinitialise TVM NCY system and all settings will reset to the default values Mailbox No Length 2 5 System Manager s Mailbox No Message Manager s Mailbox No 998 Cancel Click OK KX TYM NCY Maintenance Console All lines will be closed immediately Press OK to continue or CANCEL to abort Cancel 4 Click OK to close all lines and continue with initialisation Please Wait i Initializing system CAUTIONI Do not shut off the power supply during initialization 5 Click OK when sy
219. tion Report Hourly Statistic Report E mail Report For more information see 2 7 Reports in the Programming Manual 228 Installation Manual 7 6 Troubleshooting 7 6 Troubleshooting PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the VPS when accessing the VPS Improper connection of jacks Bad connection with the PBX Confirm that you are using the correct extension number for the VPS Ask your System Administrator Check if the jacks of the VPS are connected to the proper jacks of the PBX see 1 2 Voice Mail Integration Check the System Program 130 of the KX TA series or KX TE series to see if the programming agrees with the actual connection Check the 1 4 VPS DPT Port Assignment screen of the KX TD500 or System Program 117 or 126 of other KX TD series PBXs or the Groups VM DPT Group Unit Setting and Configuration Extension Port screens of KX TDA series PBXs that use DPT Integration to see if the programming agrees with the actual connection Unable to utilise some of the DPT Integration features even though DPT Integration has been established properly Your PBX cannot support the feature The software version of your PBX is lower than required Consult your dealer The VPS does not operate Bad printed circuit board Bad connection with PBX Incomplete card insertion Change the printed circuit board Check the conn
220. to the VPS with computers or other office equipment Induction noise from such equipment may interrupt the VPS operation When making any connections or removing the cover be sure the power switch is turned off When installing telephone wiring basic safety precautions should always be followed to reduce the risk 2 lez of fire electric shock and injury to persons including the following Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines e e Ifyou live in an area that has frequent power failures we strongly recommend connecting the VPS and PBX to an uninterruptible power supply UPS Use only a UPS which can provide adequate power supply to all connected devices Refer to the specifications for the power rating of your VPS and PBX Installation Manual 2 1 Before Installation Environmental Requirements KX TVM200 KX NCV200 only The hard disk drive is sensitive to cold heat dryness humidity shock vibration and magnetic fields Please observe the conditions specified below Hard Disk Drive Usage Environment Operating Temperature 5 C to 40 C Operating Humidity See the graph below Shock Under 5
221. uence Up to 15 digits FX E Alternate Extension Transfer Sequence Up to 16 digits 0 9 amp D R F T X J FX E Reconnect Sequence on Busy Up to 16 digits 0 9 t D R F T X F Reconnect Sequence on No Answer Up to 16 digits 0 9 t DR F T X F E Reconnect Sequence on Refuse Call Up to 16 digits 0 9 tt D R F T X F E Light On Sequence for Message Waiting Lamp Up to 16 digits 0 9 tt D R F T X E Light Off Sequence for Message Waiting Lamp Up to 16 digits 0 9 1t D R F T X J E Message Waiting Lamp Retry Time 1 5 times 3 E Message Waiting Lamp Interval Time 1 50 min il E Call Waiting Sequence Up to 16 digits 0 9 t D R F T X 2 Ej Release Sequence for Call Waiting Up to 16 digits 0 9 tt DR F T X F Receiving Caller ID Enable B Waiting Time for Receiving Caller ID 0 10 sec 0 lt Back Cancel In this window you can select the PBX Type Integration Mode KX TVM50 only and set other parameters essential for proper integration between the PBX and VPS For more information refer to PBX Environment in 2 5 4 Parameters in the Programming Manual Note e The VPS will set the appropriate parameters to match the default settings of the PBX you select as the PBX Type Edit each parameter as needed then click Next You will be asked whether you want to start Auto Configuration KX T M NC Maintenance Cona 2 Start Auto Configuration
222. way Recording Button Assignment 145 Two way Recording into Mailbox 151 Two way Transfer TWT Button Assignment 110 Two way Transfer TWT into Mailbox 114 Two way Transfer Button Assignment 146 Two way Transfer into Mailbox 151 U Unpacking 35 Updating other Panasonic Drivers 86 USB Connection 64 USB Port 40 Using Quick Setup 194 Utility 227 V Voice Mail Integration 23 Voice Mail Service 206 Voice Mail Transfer VTR Button Assignment 112 Voice Mail Transfer VTR Programming 114 Voice Mail Transfer Button Assignment 146 Voice Processing System Overview 15 W Wall Mounting 73 Wall Mounting the AC Adaptor 77 Wall Mounting the VPS 73 What is APT DPT Integration 92 When to Use APT DPT Integration 92 Wiring Precautions 32 Installation Manual 249 232 mm Install a Install a screw here screw here Wall Mounting Template for KX TVM50 Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template Confirm that the markings on the printed page reflect the measurements indicated in the template Install a screw here 116 mm 250 mm 240mm CIN Va AN Install Install screw here screw here 130 mm Wall Mounting Template A for KX TVM200 KX NCV200 Note When you print out this page the dimensions of the wall mounting template may deviate slightly from the measur
223. you for calling ABC Company Company Greeting is played If you know the extension number of the person you are calling you can dial it at any time Call Transfer Anytime is set to Extn To speak to the operator press 0 or stay on the line 0 Transfer to Operator No DTMF Input Operation is set to Operator If you know the name of the person you are calling press 1 Installation Manual 209 6 2 Port Trunk Settings 6 2 5 1 Dial by Name For a list of extensions press 2 2 List All Names For Sales press 3 For Service press 4 For Technical Support press 5 3 4 5 Transfer to Extension To send a fax press 6 6 Fax Transfer To select a product you would like more information about press 7 7 Transfer to Custom Service For more options press 8 8 Transfer to Custom Service Custom Service menus can be recorded by the System Administrator refer to 1 8 3 Utility System Prompts Customisation in the Programming Manual or by the Message Manager refer to 3 2 6 Recording Messages in the Feature Manual For more information on programming Custom Services refer to 2 4 4 Custom Service in the Programming Manual Confirming Custom Service Programming After you have programmed and recorded all necessary menus it is important to test the Custom Services yourself to confirm that all functions perform properly Dial into the VPS and try all the choices to see if you are routed correctly V
224. ystem Administrator or System Manager can set each subscriber s maximum mailbox capacity Each subscriber s mailbox capacity is determined by COS Mailbox Capacity Warning Allows the VPS to alert subscribers when recording time for their mailboxes are running low The warning announcement will be heard at the beginning of Subscriber s Service Mailbox Group A preprogrammed list of subscriber mailboxes that can be used by any subscriber to deliver a message to several recipients in one operation Up to 20 Mailbox Groups can be created Installation Manual Mailbox Number Normally the same number as the corresponding subscriber s extension number Message Envelope Setting Specifies when message envelopes message date and time name of the person who recorded or transferred the message telephone number of the caller are announced Envelopes can be played back before or after messages automatically or only when the subscriber presses 2 3 during or after message playback Message Manager Mailbox 998 The person who takes care of message related maintenance such as General Delivery Mailbox maintenance and recording and deleting messages System Prompts Company Greetings Custom Service Menus System Caller Names etc Message Recovery Allows a subscriber to change the status of a message from deleted to old preventing the message from being permanently deleted Message Retention Time Determines the number of

Panasonic KX-TVM50 Recording Equipment User Manual

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