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Nortel Networks P0857846 Answering Machine User Manual

1. The next illustration numbers the buttons that are used for both day to day communication and programming on the M7310 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 4 Getting started with Norstar Dial pad Used for dialing numbers when you are making calls It s also used for entering numbers and letters when you re programming 2 Display Shows instructions for everyday calling as well as for programming Display buttons Have a variety of uses The current use is shown on the display above each button 4 Memory button Dials a number or feature code stored on the button O Dual memory button Can store two numbers or feature codes used with the shift button shift button Press the shift button before a dual memory button to activate the second number or feature code stored on a dual memory button Q Feature button Allows you to enter a feature code while using or programming the telephone O Hold button Puts an active call on hold Release button Hangs up an active call or ends programming The M7324 is different from the M7310 in two ways it does not have dual memory buttons item 5 or a shift button item 6 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Getting started with Norstar 5 fa Using the buttons under the display The three display button
2. 2 Press 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you wish to program 4 Press Show twice 5 Press Next six times The display shows Page Zone 6 Press CHANGE to select the setting 1 2 3 4 5 6 or Hone You can make a telephone part of a page zone only if the telephone has paging set to Yes A zone is any set of Norstar telephones that you want to group together for paging regardless of their location The maximum number of sets in a page zone is 50 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Communicating in the office 81 Your installer will program whether a tone sounds before a page begins and the maximum number of seconds a page can last before it is automatically turned off Tip Make sure that everyone who needs to make page announcements has a list showing which telephones are in which page zones Displays Enter zonei Enter the desired page zone number 0 6 or ALL press ALL Invalid zone You have entered a page zone code that is not between 0 and 6 Page choice Select the type of page you want See the list SETS SPER BOTH in Making a page announcement Page timeout The time allotted for paging has expired Paging ALL You are making a page The display shows the page zone you have chosen Press or when you are finished Paging busy A page is already being made in t
3. inserts a 1 5 second pause into the dialing sequence Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 133 Feature 8 o s Long Tones The Long Tones feature lets you control the length of a tone so that you can signal devices such as fax or answering machines which require tones longer than the standard 120 milliseconds e While on a call press Feature 8 0 8 e Press the dial pad buttons to produce the appropriate tones Each tone sounds for as long as you hold down the button Long tones can be used on any call except a conference call You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter ATA in another area of your office or external lines to access devices outside the Norstar system Displays Lond Tones At the appropriate time press any dial pad button Hold each button down for as long as necessary Press Feature _ or Hold to cancel Long Tones Feature 8 9 Programmed Release The Programmed Release feature performs same function as in a programmed dialing sequence When the system encounters Programmed Release in a dialing sequence it stops dialing and hangs up the call The Programmed Release symbol 28 takes up two of the 24 spaces in a programmed dialing sequence The system will ignore any digits or commands that follow a Prog
4. Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 163 Make calls first 152 making calls dialing modes 49 priority call 51 using a line button 48 using line pools 48 using Ring Again 52 with automatic Handsfree 43 memory buttons 4 55 143 Message denied 84 Message list 84 Message to 84 Messages canceling a sent message 82 hiding display 99 removing from list 83 sending using the display 82 viewing 83 Messages Calls 84 92 Microrhone muted 86 monitoring calls 36 141 with CAP 30 line pool status 52 lines see also Disconnect Supervision 139 telephone status 52 transferred calls 70 mounting telephones on wall 144 Move line fram 98 Mowe line to 98 moving telephones 109 music background 111 muting voice call tones 85 N names spelling out 16 Hew calls begin 92 night control phone see control telephone Night Sched 124 Night Service see services 9 46 152 Ho button free 85 151 Ho call on 70 Ho call to rark 70 Ho calls waiting 150 Ho free lines 152 Ho info to loa 92 No last number 58 Ho last number 47 Ho line selected 47 150 152 Ho line to use 77 Ho lod assigned 92 No number saved 61 Ho number stored 60 85 Ho resume item 92 Ho services OH 124 Ho voice call 86 Norstar Programming Report 1 Norstar system dial tone 137 Hot available 149 Hot in service 47 67 68 74 150 numbers entering with dial pad 17 O DE 144 On ano
5. 68 Transferring calls Each Norstar telephone can handle only one camped call at a time Displays 221 Came max CALLBACK 221 DHD CALLBACK Came denied Came to CANCEL CamrPed 2271 CALLBACK LineB i huna ur Hot in service CALLBACK Release a call You tried to camp a call to a telephone that already has a camped call The call has come back to you Press the CALLBACK button or the line button to reconnect to the call On the M7100 telephone just pick up the receiver The person to whom you redirected a call has Do Not Disturb active on the telephone The call has come back to you Press the CALLBACK button or the line button to reconnect to the call On the M7100 telephone just pick up the receiver You have tried to camp an internal call You can only camp external calls Dial the number of the internal telephone to which the call will be sent The telephone to which you camped a call did not answer the call The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver Acall you camped has come back to you but the caller hung up before you could reconnect The telephone to which you have camped a call is out of service or is being used for programming The call has come back to you Press CALLBACK or the line button to reconnect to the call On the M7100 telephone just pick up the receiver The line that the
6. B06 Bi B05 BOZ BIg B06 B08 B20 B07 B09 Bat B08 Bio B22 Bi B23 B24 CAP module BOI Bis B25 B37 B02 BIA B26 B38 BOS Bi5 B27 B39 B04 B16 B28 B40 B05 BIZ g S 2 B29 Bat SBS E B06 B18 S e 5 S B30 B42 BOZ B19 S 2 a Bai B43 E C B08 B20 s S S E B32 Bad B09 B21 B33 B45 BIO B22 B34 B46 Bil B23 B35 B47 Bio B24 B36 Bas Use the display buttons to change the programming for a button User Preferences programming cannot change the buttons that are used by lines intercom the handsfree feature and incoming line groups P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 104 User Preferences The display buttons used in button programming CAHCL Moves you out of a setting without making any changes to it CLR Erases the button TEL Programs the key as an autodial number for an internal or an external number If it is an external autodial number you have to choose a line line pool or the routing table for the call to use CHAHGE Used when you are setting up an external autodial number Press CHANGE until you see the type of line or pool you want the number to use FEATE Press to store a feature code on the button FIHD Locates a specific button on a telephone by entering its number Button numbers are shown in the illustrations LIST Takes you to a list of feature codes Press to move through the list and press OE when you see
7. Language Choice and Contrast Adjustment Tip When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature Erasing a feature button e Press J e Press the feature button e Press or GE to erase the button Displays Feature name gt The name of the feature assigned to a button SHOW OF is displayed when you press the button SHOW appears when there is more information available Press or SHOW for additional information Enter code If you are checking a speed dial button enter the two digit speed dial code that you want to check F_ Enter the feature code or press or QUIT QUIT CLEAR to quit programming or CLEAR to clear the numbers you have entered The system accepts the entry as soon as you enter a valid feature code Feature code Press and enter the feature code QUIT you want to assign to the button You cannot enter invalid codes Feature moved You have programmed a button with a feature that was already programmed onto another button The feature has moved to the button you just programmed Its original button is now blank P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 98 Customizing your telephone Press a button Press the button you want to check Press EXIT or EXIT when you are finished Program and HOL
8. There is no difference between using User Speed Dial and using System Speed Dial They differ only in how you program them Adding or changing User Speed Dial To add or change a User Speed Dial number on your telephone Press 5 Enter a two digit code from 71 to 94 that you want to associate with a telephone number To include a line selection for this number press the line or intercom button To select a line pool press a programmed line pool button or press and enter a line pool access code For the M7100 telephone you can only select a line pool Enter the number you want to program Press or Ok Displays Ela E Continue entering the number you wish to CAHCL BESP OF program You can change the number by pressing EKSF or t m When you are finished press or OE P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 60 Time savers for making calls Enter digits Enter the telephone number you wish to QUIT Ok program exactly as you would if you were dialing it normally When you are finished press or OK Invalid code You have entered a code outside the code range 01 70 for system 71 94 for personal Ho number stored There is no number stored on the speed dial code you have dialed Program and HOLD If you want to program a line or line pool selection for this speed dial number select the line or line pool Otherwise enter the telephone number exactly as you would if yo
9. on page 88 Changing how calls are dialed e Press at Dialing oFt ne e Press CHAHGE until you see the option you want to use Descriptions for dialing options are found on the Telephone Feature Card or see Changing how you dial your calls on page 49 Changing the language used on the display e Press CHANGE at Language until you see the language you want to use For language choices see Changing the language on the display on page 96 Making the display lighter or darker e Press CHAHGE at Disrlay cntrst until you see the value you want to use The display contrast on the telephone you are using for the programming session does not change when you are programming another telephone P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 106 User Preferences Changing the telephone s ring AtRing trei press CHANGE until you see the option you want to use Descriptions for ringing options are found on the Telephone Feature Card or in Changing the type of ring on page 99 Displays 16 24 buttons FIWD B iiL 6iLine 661 FIHD B021 ILG z FINE BOS Ferls Ms CLE TEL FEATR Code F 65 CLR TEL FEATR Ba4 166455512 CLE TEL FEATR Externl tel CLE TEL FEATR Intern tel CLE TEL FEATR BOS Intercom FINC B 6Ansr 93 FIH There are ten memory buttons and twelve dual memory buttons on the telephone you are viewing Pr
10. 8 o 2 Canceling Group Listening e Press Feature J J J Group Listening is also canceled automatically when you hang up Tip Keep the receiver away from the speaker or you may hear feedback The higher the volume the more the feedback Press to prevent feedback when hanging up Using Handsfree Mute The ability to use Handsfree has to be turned on or off for each telephone The type of Handsfree can also be changed see Changing Handsfree for a telephone on page 42 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 41 You must also turn on Handsfree for a telephone to be able to use a headset Answering calls without lifting the receiver e Press the line button for the ringing call This step is not necessary if you have a prime line assigned to your telephone e Press Handsfree The telephone s internal microphone and speaker are automatically turned on Handsfree is not available for an M7100 telephone Tip Direct your voice toward the telephone The closer you are to the telephone the easier it is for the microphone to transmit your voice clearly to your listener Making calls without lifting the receiver e Ifyou don t have a prime line assigned to your telephone press a line button e Press ige The telephone s internal microphone and speaker are automatically turned on e Dial your call e Speak normally Muting
11. End of session P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 22 Frequently used programming operations ia Making changes to Call Forward No Answer Begin the programming session Jan 1 12 08pm Press Feature J Feature Press J 2 Jlejle ja jj Password Press 6 J 4 6 RETRY Change where a call goes when there is no answer Terminals Setsk Press Show Show set __ Enter the internal number DN of the LIST telephone or voice mail extension In this example it s 225 If the set has been given a name it will appear on the display 2251225 Press Shows FIWD Carabilitiesb Press 3 Fud no answerk Press f Fud to Hone Press CHAHGE and enter the internal CHANGE number where you want the calls to be sent In this example it s 221 Fwd tor221 CLR CHANGE You can press CLE to change the destination back to Hone Change the number of times the telephone will ring before it is forwarded Fwd to 221 Press Next CLR CHANGE Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations 23 Forward delaysid Use the CHANGE button to choose the CHANGE number of times the telephone will ring before it is forwarded Your choices are 2 3 4 6 and 10 rings Forward delaysis CHANGE You can also press Heading to continue programming capabilities for this telephone or press Heading _ four times to
12. Heading _ twice to return to the Terminals and Sets heading End of session P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 20 Frequently used programming operations fig Changing the name of a line Begin the programming session Jan 1 12 8 Fm Press Feature Feature Press 2 6 J 6 J 3 4 4 Password Press bJa e RETRY Change the name of a line Terminals Setsk Press Linesb Press Show line ___ Enter the three digit number of the line LIST you want to name In this example it s line 002 This is the name the display will show if you don t change it Line 2 Linesazr Press Show FIND Hame Lineba2 Press CHAHGE CHANGE Decide what name you want to give to the line Hamer Press the telephone s numeric dial pad ee button that has the first letter of the name until the display shows the letter you want Harmer L Press gt BESP RE HameiL Use the dial pad and until you have pam BESERU Bee the entire name The name can be up to 7 characters long including spaces Hane LOCAL Press to use the name you KEBES IESE have entered Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations 21 Hame LOCAL Press to end your session CLR CHANGE You can also press once to continue programming this line or press Heading Jtwice to return to the Lines heading
13. LINEMAM You have placed one or more calls on hold The name of the line that has been held the longest is displayed Feature le fo 1 Using Call Queuing If you have more than one call ringing at your telephone you can choose the call that has the highest priority by pressing Feature l fo 1 J Call Queuing answers incoming external calls before callback camped and transferred calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Transferring calls Using the transfer feature e Transfer allows you to direct a call to a telephone in your Norstar system within the Norstar network or external to Norstar Transferring a call e Press oJ e Call the person to whom you want to transfer the call e Ifyou want to talk to the person to whom you are transferring the call wait for them to answer and speak to them before proceeding When you are ready to complete the transfer press or JOIN You cannot use Last Number Redial Saved Number Redial a speed dial code Priority Call or Ring Again to dial the number for a transfer Depending on how a private network call is routed it may not always be possible for the system to return a transferred call to you if the transferred call is not answered When transferring a call to a private network destination stay on the line until the person to whom you are transferring the call answers You cannot use the Line Pool fe
14. Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 165 Basic password 2 customizing your Norstar 2 entering passwords 10 installer programming 2 personal programming 2 programming indicator programming indicator gt programming map 7 10 programming overlay 5 recording changes 1 starting and ending a session 10 11 understanding programming 1 changes planning 2 features on buttons 96 Installer 10 lines changing the name of a line 109 using an Incoming Line Group button 27 log space 91 overlay 2 5 system features Call Forward 22 25 changing the name of a allowing Line Redirection 75 auxiliary ringer 131 Call Display 33 Call Forward 22 25 Call Forward delay 72 Call Pickup 34 changing number of rings before forwarding call 22 changing the name of a telephone 18 109 direct dial telephones 127 Do Not Disturb 110 Do Not Disturb on Busy 25 external autodial button 55 Forward no answer 72 Forward on busy 72 Handsfree 42 Handsfree Answerback 43 Hotline 128 page zone 80 paging 80 priority call 51 Redirect ring 76 Set lock 129 line 20 User Speed Dial 58 59 changing the name of a using a telephone for 2 telephone 18 programming telephones Restriction service 119 Last Number Redial 57 Ringing service 119 Link 132 Routing service 119 Saved Number Redial 61 System Speed Dial 15 Q 58 time and date 13 GUIT 144 telephones P0857846 Issue
15. Testing the speaker in the telephone handset 146 Testing the telephone headset 147 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Contents ix Testing the telephone speaker 147 Testing the power supply to a telephone 147 Common feature displays 149 Index 153 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide x Contents Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 fz Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace ie Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator This guide is designed to give the system coordinator all the information he or she needs to carry out these kinds of jobs The first section contains step by step instructions on changing the time and date deciding how many rings it takes before a call is forwarded and other day to day programming Once you understand these basic steps you can move on to the many other features described in the second section of the guide and only refer to the first section from time to time You can look at the contents page for an overview of the features that are available or check the index for a specific feature or display you see on your telephone a Underst
16. stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line Press 3 Listen for a series of tones Press Ris AT amp T Lucent 5ESS switch Call Forward Call Forward lets you forward your calls to an external telephone number Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line Press o Listen for three tones followed by dial tone P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 116 ISDN terminals and services e Enter the internal number of the telephone to which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward e Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line e Press 1_ Listen for a series of tones e Press Ris Calling the number your calls are forwarded to e Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line e Press 6J6J Siemens EWSD switch Automatic Call Back If yo
17. system Class of Service To control the level of telephone service a remote user can access your installer can assign a remote filter and remote package to the line used for remote access The remote filter restricts the numbers that can be dialed on the line and the remote package restricts the use of line pools and the page feature To change the restrictions for the line the user can enter their Class of Service password when the system answers with DISA or can dial the DISA internal number and enter their Class of Service password Maintaining security To maintain the security of your system the following practices are recommended e Warn anyone to whom you give the remote access number to keep it confidential e Change Class of Service passwords often e Warn anyone to whom you give a Class of Service password to remember it and not to write it down e Remove the Class of Service password of anyone who leaves your company Accessing Norstar remotely over the public network e Dial the Norstar system s remote access number e When you hear a stuttered dial tone enter your COS password e Wait for the system dial tone To use the system remotely you must use a telephone with tone dialing to call the system Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 137 Remote access is possible only on lines that your installer or customer service representative pro
18. the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button Displays 881 lt LINEHAME SHOW OK 1234567598 12345 VIEW OK 221 lt SETHMAME gt NEST WIE Feature name SHOW OK Press a button EXIT The display shows the number and name of the line Press SHW to view the redirection status of the line Press or press WIEW or WIEWI to view a number that is too long to fit on the display Press or Ok when you are done The display shows the directory number of the telephone and the assigned name Press HEST to see the first line assigned to ring at the intercom button The name of the feature assigned to a button is displayed when you press the button Press or SHOW for additional information Press the button you want to check Press or EXIT when you are finished For other displays see Common feature displays on page 149 Making the display darker or lighter using Contrast adjustment Press awe JAA e Press a number on the dial pad to choose the contrast level you like best On a two line telephone you can also use the UF and Dal display buttons to adjust the contrast P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 96 Customizing your telephone The number of contrast levels available varies from one telephone model to another Changing the language on the display
19. 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 166 Index R recording programming 1 redialing external number 57 Redir bu 77 Redirect ring programming 76 Redirect denied 77 redirection loops avoiding 78 refusing to answer second call 110 Release a call 68 151 Release button 4 30 Release calls 151 releasing accidentally 45 from conference 39 remote access 135 137 remote use Class of Service password 137 security 135 using lines and features from outside the system 135 replying to a message 83 reporting and recording alarms 145 Restr n 123 Restricted call 48 67 152 restricting access to Norstar 135 feature use see Set Lock telephone feature use 129 telephone programming 129 using alternate or scheduled services 119 Restriction service 119 retrieval codes Call Park 69 retrieving held call 63 parked call 69 ring auxiliary ringer 130 changing ring type 99 106 changing the number of rings before call is forwarded 22 description of types 28 99 ring volume 99 Ringing service 121 Ring Again 52 Ring Again 48 53 Ringing 123 Ringing service 119 RLS button 30 Routing 123 Routing service 119 run stop signal 133 S Saved Number Redial using 60 Saved Number Redial programming 61 saving a number see Saved Number redial Sched 4 124 Sched 5 124 Sched 6 124 scheduled services 119 security recommendations 136 system 135 Select a line 48 60 Select line out 77 Norstar PL
20. 108 User Preferences Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Telephone features Naming a telephone or a line You can assign names to identify external lines target lines and your co workers telephones During a call the name if programmed is shown on the telephone display instead of the external line number or internal telephone number of the caller Step by step instructions for adding or changing the name of a telephone or a line are in Changing the name of a telephone on page 18 Telephone names and line names can contain both letters and numbers but cannot be longer than seven characters You cannot use the and symbols Tip You can give the same name to two or more telephones or to a telephone and a line in your system To avoid confusion avoid such duplication Use initials abbreviations or even nicknames to give each telephone a unique name If automatic telephone relocation is turned on the name and internal number of a telephone are saved if the telephone is moved within your system Moving telephones If automatic telephone relocation is enabled in programming by your installer or customer service representative you can move your telephone from one Norstar jack to another without losing any of its custom programming P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 110 Telephone features Stopping calls from ringing
21. 4 6 the default System Coordinator password Press at Terminalst5ets Enter the internal number of the telephone you wish to program and press The display reads Carabilities Press Snow J Press until the display reads P Dial 7 Press CHANGE to select Seti Setz Set3 Set4 Set5 or Hone P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 128 Using System features Any number of telephones can be assigned to call the direct dial telephone Tip The digit you dial in order to get the direct dial telephone to ring can be programmed by your installer or customer service representative The Norstar system cannot verify that the number you assign as an external direct dial telephone is valid Check the number before assigning it as a direct dial telephone and call the direct dial telephone after you ve assigned it in order to test it Hotline A hotline telephone calls a preset internal or external telephone number when you pick up the receiver of a hotline telephone or press Tip Label the telephone to inform anyone using it that Hotline is active Bypassing a Hotline Press a line button or use the Pre Dial or Automatic Dial feature before you pick up the receiver or press on a hotline telephone See the Telephone Feature Card or see Changing how you dial your calls on page 49 Making a telephone a hotline telephone You can set up a telephone as a hotline You will ne
22. 6 to change the first line of the display to the current time and date Feature You have viewed your last old log item and will now view your new log items No information is available for the call No log space has been assigned to the telephone The resume item has been removed because of Autobumping repeat call update or log reallocation while you are looking at the Call Log For other displays see Common feature displays on page 149 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Tracking your incoming calls 93 Using Voice mail If you subscribe to a voice message service outside your office you can access that service through your Norstar system Your installer or customer service representative programs your Norstar telephone to indicate when you have a voice message waiting on a particular line To find out if your external voice message service will work with Norstar or if you have any problems with your service contact your voice message service provider P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 94 Tracking your incoming calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Customizing your telephone Finding out what a button does using Button Inquiry Faw JEO You can check the function of any line intercom or programmed button on your Norstar telephone by pressing fo On
23. Handsfree You can switch off the telephone microphone so that you can speak privately to someone in your office while you are on a handsfree call e Press 4x _ The microphone is turned off You can turn the microphone back on again and continue your handsfree call Press wae Changing a regular call to handsfree e Press and hang up the receiver P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 42 Answering calls Changing a handsfree to a regular call e Lift the receiver Using Handsfree The indicator next to is solid when you have Handsfree turned on It flashes when you mute the microphone Wait for your caller to finish speaking before you speak The microphone and speaker cannot both be on at once Your caller s voice may be cut off if you both speak at the same time Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller s speech To prevent a possible echo keep the area around your telephone free of paper and other objects that might screen your microphone Turning down the microphone s volume press e fe while speaking also prevents echoes When you change the volume level both the microphone and speaker volume are adjusted to prevent feedback problems Place the telephone so that any unavoidable local noise Such as an air conditioner is behind it This limits the amount of disruptive background noise Tip In
24. ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations The following sections highlight the most frequently used programming operations To consult these or other programming operations see either the Table of Contents or the Index ia Changing the time and date on the display Jan 1 12 468FMm Press Feature Feature Press 8 4 6 8 which is the same ask TJ J Mj EJ Password Press 2 Je J J4Je J AJ lJ c or RETRY eJSJCIEIC J PJM tJ NJ The passwords can be changed See Using passwords on page 124 for more information In this example you are changing the time to 1 30 p m Hour 81 Press CHAHGE HEST CHAHGE Hour Press the dial pad buttons to enter the hour CAHCL Use two digits for all hours The clock on the display will show either one or two digits AM The display will prompt you to choose a m or OF CHANGE p m Press CHANGE and OF to select p m Hour 81 Press HET HERT CHANGE Minutes B Press CHAMGE HET CHAHGE Minutes Press the dial pad buttons to enter the minutes CAHCL If you are only changing the time and not the date press to end your session In this example you are changing the date to July 15 1998 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 14 Frequently used programming operations Minutes 38 Press HET HERT CHANGE VYea
25. Norstar display You cannot join a call without this tone being heard Creating a conference by releasing privacy If a line is programmed with privacy you can turn privacy off to allow another person with the same line to join in your conversation and form a conference All the rules applicable to a conference apply except there is only one line in use instead of the normal two This means that you cannot split a conference set up using Privacy Press Featue fe 3 e Tell the other person to press the line button and join your conversation Only two Norstar telephones in addition to the external caller can take part in this kind of conference Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 45 Making a call private If a line is programmed to not have privacy you can turn privacy on for a call preventing other people with the same line from joining your conversation Press fewe JEJE Checking the length of a call using Call Duration Timer By pressing 7 you can see how long you spent on your last call or how long you have been on your present call Displays 221 82 47 The display shows the last call you made or the current call and the total elapsed time in minutes and seconds Line ei 81 45 You parked your last call The display shows the length of time the call was parked You cannot see the length of time a call was parked unless the call is active
26. Preferences P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 102 User Preferences User Preferences programming is also available under the heading User Preferences in TerminalstSets in the main body of programming Sub headings in User Preferences User prefernces Model Button prgrming User speed dial Call log opt ns Dialing opt ns Language Display cntrst Ring type Changing button programming e Press at Button erarming The display shows the number of buttons on the telephone an example is shown in Displays at the end of this section If the telephone has a CAP module you can also press CAF1 to see the buttons on the module e Press to move through all the buttons on the telephone Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 User Preferences 103 Button numbering used with User Preferences programming M7100 M7310 MEEA telephone telephone Baal EJEA FJES of Es B07 BOs BOO B00 M7208 M7324 B13 telephone telephone B02 B14 B01 B03 Bis B02 N Bo4 B16 ome BOS B05 BIZ B04
27. Set lock limits the ways in which you can customize your telephone There are three levels of Set Lock Full Partial and None None allows you to access all features on your telephone P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 130 Using System features Partial prevents programming autodial buttons programming user speed dial numbers programming feature buttons moving line buttons changing the display language changing dialing modes Automatic Dial Pre Dial and Standard Dial using Voice Call Deny saving a number with Saved Number Redial Full in addition to the restrictions outlined for Partial lock prevents changing Background Music changing Privacy changing Do Not Disturb using Ring Again using Call Forward all calls using Send Message using Trunk Answer activating Services Changing Set Lock programming for a telephone You will need the programming template found at the front of this guide See Getting Started for more information at Terminals Sets and enter the internal Press Feature J2 J Je Jj Press 2 3 6 4 6 the default System Coordinator password Press Show number of the telephone you wish to program Press Show J Press Next J until the display shows Restrictions Press Show J twice Press Next J until the display shows Set lock Use CHANGE to select one of the three options Ho
28. User Preferences 101 D date and time changing 13 displayed instead of messages 99 displaying 45 length of a call 45 deleting Call Log items 88 messages from list 83 programmed features 97 Denied in admin 149 desktop conferencing using ISDN 113 dial pad description 4 entering numbers and letters 17 dial tone Norstar system 137 stuttered 137 Dial voice call 86 dialing automatic dial 50 modes 49 options 105 pre dial 50 saved number 61 signal Link 131 Long Tones 133 Pause 132 Programmed Release 133 run stop 133 switching from pulse to tone 134 Wait for Dial Tone 134 standard dial 50 switching from pulse to tone 134 digital connections to ISDN networks and devices 113 direct inward system access DISA 136 direct dial telephone programming 127 Directed Pickup 34 DISA see direct inward system access disconnect from conference 39 releasing a call accidentally 45 Supervision 139 display button equivalents for one line display 144 buttons 4 5 Call information 32 changing the language 96 105 contrast 105 making darker or lighter 95 one line 143 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 157 testing 146 time and date 45 distinctive rings 99 DN see internal numbers DHE 68 DHD from 28 DHO transfer 28 DNs 11 Do Not Disturb 110 canceling 110 on Busy 25 73 using 110 Do not disturb 47 52 66 DRT 28 dual memory button 4 E ending a c
29. alert you to the second call You can turn this feature on or off for each telephone Begin the programming session Jan 1 12 8 Fm Press Feature Feature Press 2 J 6 J 6 3 J 4 4 J Password Press bJa Ee RETRY Change Do Not Disturb on Busy Terminals Setsr Press Show Show set Enter the internal number intercom number LIST of the telephone extension In this example it s 225 If the set has been given a name it will appear on the display 2251225 Press Show FINE Carabilitiesb Press Fud no answerk Press twice DHO on BussiH Press CHANGE to turn the feature on CHAHGE DHO on Bussi A second press will turn it off again Press CHANGE to end your session You can also press Next _ to continue programming capabilities for this telephone or press Heading _ three times to return to the Terminals and Sets heading End of session P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 26 Frequently used programming operations For more information on Call Forward and similar settings see Forwarding your calls to another Norstar telephone on page 71 E What would you like to do next Some of the most common programming tasks are listed below For a comprehensive list of settings and instructions see either the Table of Contents or the Index Redirect calls coming in on a line See Turning on Line Redirection on page 74 Allow
30. at your telephone using Do Not Disturb DND Stopping calls You can stop calls from ringing at your telephone by pressing Fae JOE Only priority calls will ring at your telephone A line button will flash when you receive a call but the call will not ring Refusing to answer a call While you are on a call you can refuse to answer a second call including a priority call e Press while your telephone is ringing Canceling Do Not Disturb estate E A es e Press Feature 8 5 Displays Allow calls Your telephone will receive calls normally Using Do Not Disturb Once you turn Do Not Disturb on calls will be forwarded to the prime telephone only if there is no other telephone on which the line appears If there is another telephone that shares the same line the call may be answered by that person The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time Do Not Disturb also prevents voice calls from alerting at your telephone Voice calls are presented as normal intercom calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Telephone features 111 Using Background Music a Listen to music through your telephone speaker by pressing Fae JOE Your installer or service representative makes this feature available to all telephones in programming You will need to supply a music source such as a radio and have i
31. busy takes priority over DND on Busy If an external call uses a target line the call will be processed according to the programming of the target line If the target line is busy the caller may hear a busy tone or be routed to the prime set for the target line regardless of the DND on Busy programming for the telephone Call Forward and Voice Mail If you want a voice mail system to pick up unanswered calls automatically e use the internal number of your voice mail as the destination when you program Forward no Answer and Forward on busy or e make the ring delay greater than the delay used by your voice mail system if your voice messaging system or service automatically retrieves calls P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 74 Forwarding your calls Displays Forward denied There are several reasons why you may get this message For instance you cannot forward your calls to a telephone that has been forwarded to your telephone Forward 221 Your calls are being forwarded to telephone CANCEL 221 Hot in service Two or more telephones are linked in a forwarding chain and one of them is out of service or is being used for programming For other displays see Common feature displays on page 149 Line Redirection Line Redirection lets you send your external calls to a telephone outside the office You may choose to redirect all your external lines or only some of them You
32. can make an announcement or begin a conversation through the speaker of another telephone in the system Making a Voice Call e Press JEJ Muting Voice Call tones When a voice call begins at your telephone you hear a beep every 15 seconds as a reminder that the microphone is on You can stop it from beeping e Pick up the receiver or press Handsfree Answering a Voice Call without touching your telephone If Handsfree Answerback is assigned to your telephone you can respond to a voice call without touching the telephone Handsfree Answerback is not available to the M7100 telephone When someone makes a voice call to you simply start talking Your telephone s microphone picks up your voice P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 86 Communicating in the office Tip Once you have answered a voice call you can put it on hold transfer it or otherwise treat it as a normal call Preventing Voice Calls to your telephone using Voice Call Deny e Press f Voice calls will ring like regular internal calls Your other calls proceed normally Canceling Voice Call Deny e Press Feature 8 ej Displays Dial voice call Dial the internal number or press the internal autodial button of the person to whom you want to speak Microrhone muted Your handsfree microphone is muted Press or pickup your receiver to respond to the voice call Ho voice call The tele
33. cannot answer this call You are receiving a priority call Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone Calls not answered at thei r normal destinations are transferred to the prime telephone The prime telephone is usually the attendant s telephone The installer or customer service representative programs a prime telephone for a line Displays CHE from 221 DHO transfer DRT Lineeel The person at telephone 221 has forwarded a call to you using Do Not Disturb The system has transferred a call to you from a telephone with Do Not Disturb turned on Nobody answered this call so the system transferred it to you Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 29 Line i callback Someone has camped parked or transferred CALLBACK a Call on line 001 but no one has answered it Press CALLBACK or the line button to connect to the call Line i to prime There is no telephone that can receive a call on line 001 so the system has transferred it to you LineB 2 gt Linebs2 The call coming in on line 002 was intended for target line 052 Line 052 is busy so the call has come to you For other displays see Common feature displays on page 149 Using a central answering position CAP module A central answering position CAP is a Norstar M7324 telephone and a CAP module that your installer or customer s
34. directs calls using different line pools a call may be affected by different line filters when it is handled by overflow routing M7100 telephone Because the M7100 telephone does not have line buttons it sometimes works slightly differently from other Norstar telephones Where other telephones can require that you select a line button to answer a call on the M7100 telephone you simply pick up the receiver Where other telephones require you to select a line button to take a call off hold you press on the M7100 telephone On M7100 telephones you can answer a second call by pressing Hold _J Your active call is put on hold and you are connected to the waiting call You can have no more than two calls at a time The M7100 telephone cannot have a button When applicable special instructions for the M7100 telephone are included with each feature description Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 General System features 143 Memory buttons Memory buttons are the buttons with indicators on the M7208 M7310 and M7324 telephones and the dual buttons without indicators on the M7310 telephone There is also a single memory button without an indicator on the M7100 telephone Memory buttons can be used as answer autodial line incoming line group and programmed feature buttons Line incoming line group intercom and answer buttons must have indicators One line display The M7100 and M72
35. for programming or erase a Call log password Ona XC 2 0 system you can also change the password for Companion portable telephone registration Time amp Date Time and date Change the time date or both System prdrming System programming On a XC 2 0 system you can enable or disable registration for Companion portable telephones P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 8 Getting started with Norstar Yul moy feidsiais OU Parkes MO ou s moly ed Buly 1s1 U9 ejds q en ueT sudo Bo e9 jelp pa ds 1 SsN Buiw6id uong IPON Bulu 211 p y 19911p 1 MOJ Y 1 buu xny wud asn ull oH Ieo Ayo 1e q a Bulbeg uoz abeY dB dnyald yoequamsue 4H 0 pmy 9aJJSpUeH Asnq uo aNG Aejap pm4 4 Asnquo pmy 0 pm4 4 Jamsue ou pmy 4 Sana o9ja 4 SUONOLISOY 4 s39u19 1d 1 SN owen 4 saniqedeo 1517 99s o mous S81 10 S i ip 10 43 4 es MOUS 9 sjeujwaL SI Ul Be swa xoq yoeIq Jequunu yelp paads Jo aquunu 9ul Yaquinu uo su x Ue Ja Ua xoq AJB suonduos p JO SUONONAYSU x9 oey S Bip saJUZ Bulwwesbod 3 a dwWoo 0 papaeu juo sueedde 1x9 Aos6 awe pu 7 way x u 0 06 J A9 1x u 0 OB T J A9 snoad 0 OB M wa snojaaud 0 06 C g uonebiAen 0 Aoy P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordina
36. for your voice mail message Message denied You have tried to send a message to an invalid internal number or to a telephone that is out of service Message list SHOW appears only if you have outstanding SHOW ACO EsIT messages Press SH W to review messages you have sent Press ALL to send a new message Message to Enter the internal number of the telephone to which you want to send a message Messages amp Calls You have one or more messages and one or MSG CALLS more new Call Logs Press Feature 8 o 6 to change the first line of the display to the current time and date Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Communicating in the office 85 Ho button free You have no line button free with which to reply to a message Ho number stored There has been no number programmed for the voice message center Contact your voice messaging service provider Start of list Your are at the beginning of your list of HEAT messages Press MET to move through your messages Their list full You are trying to send a message to a user whose message waiting list is full Your list full You have tried to send a message but your telephone s list of sent messages is full Cancel one of the messages you have sent if possible or wait until you have received a reply to one of those messages For other displays see Common feature displays on page 149 Using Voice Call aja You
37. individuals to answer calls that are See Picking up a call ringing at another telephone ringing at another telephone on page 33 Assign telephones to different zones for See Paging on page 79 paging Turn the night service on and off See Making additional telephones ring on page 119 Use a basic password so others can take See Using passwords on care of programming such as changing page 124 user speed dials changing names and the time and date Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls Answering an incoming call There are three indications of an incoming call ringing a line button flashing and a message on the display You will not necessarily receive all three indications for any particular call For example you may have a line that has been set up not to ring at your telephone If so you will see only a flashing line button There are many possible combinations depending on how your system is set up See Choosing a line using a line button on page 48 for more information on the use of lines If you receive a priority call and your telephone has no free internal line buttons you cannot transfer the priority call you must accept or release it Line buttons One line button for each line is assigned to your telephone Press the line button to select the line you want to answer or use to make a call Having several line buttons allows
38. lines can be provided using ISDN as required rather than duplicating costly permanent leased lines LAN to LAN bridging Local area network LAN bridge routers allow flexible interconnection between LANs using ISDN with charges only incurred when information is actually transmitted Broadcasting By using ISDN and digital codecs an analog to digital interface broadcasters can transmit music news or commentaries with superior clarity Video surveillance Dial up access using videocodecs an analog to digital interface provides advanced surveillance on demand Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ISDN terminals and services 115 Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases ISDN network features Selected ISDN network features can be used from a Norstar telephone Your central office switch ISDN network determines which features are available to you Nortel DMS 100 switch Call Forward Call Forward lets you forward your calls to an external telephone number Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line Press 2 Listen for three tones followed by dial tone Enter the internal number of the telephone to which you want your calls forwarded If the call is answered
39. return to the Terminals and Sets heading End of session P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 24 Frequently used programming operations ie Making changes to Call Forward on Busy Begin the programming session 1 Jan 12 66Fm Press Feature Feature Press 2 6 J 6 J 3 4 4 Password Press J E RETRY Change where a call goes when a telephone is busy Terminals Setsk Press Show Show set __ Enter the internal number intercom LIST number of the telephone extension In this example it s 225 If the set has been given a name it will appear on the display 2251225 Press Show A FIH Carabilitiest Press Show Fud no answerk Press Next Fud on busy Press Show Fud to Hone Press CHAHGE and enter the internal CHANGE number where you want the calls to be sent In this example it s 221 You can press CLE to change the destination back to Hone Fudd to 221 Press to end your session CLR CHANGE You can also press Next _ to continue programming capabilities for this telephone or press Heading _ three times to return to the Terminals and Sets heading End of session Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations 25 ie Change the Do Not Disturb on Busy feature When you are on a call and a second call comes in your telephone rings softly to
40. selecting Night Ringing See Turning Services on and off using feature codes on page 121 Turning Services on and off using feature codes The master control for services is in programming see Turning Services on and off on page 119 Day to day use of Services is controlled using the following feature codes Turns on Ringing service When used at the direct dial telephone it also activates the alternate direct dial telephone extra dial telephone 1 Turns off Ringing service Turns on Restriction service 2 Turns off Restriction service Feature ls 7 J ft Feature 8 7 Feature 8 7 2 Feature 8 7 Feature 8 7 3 Feature 8 7 Turns on Routing service 3 Turns off Routing service P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 122 Using System features To turn a Service on Enter the appropriate feature code from a control telephone For Restriction and Routing service you also have to enter the System Coordinator or Basic password Press HEXT to move through the schedules until the display shows the version of the service you want to be turned on Press Ok to select the setting or press UIT to exit the feature without making any changes To turn a Service off Enter the appropriate feature code from a control telephone For Restriction and Routing service
41. telephone on your Norstar system when you are busy on a call or when you have Do Not Disturb activated at your telephone For step by step instructions see Making changes to Call Forward on Busy on page 24 Line Redirection takes precedence over Forward on busy Calls that are redirected by Line Redirection are not affected by any Call Forward features or Call Forward programming Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Forwarding your calls 73 Telephones that have Forward on busy active can still receive priority calls If you are busy on a target line call another call to that target line is redirected to the prime telephone for that target line DND on Busy When you are busy on a call and a second call comes in your telephone rings softly to alert you to the second call If you find this second ring distracting you can have the system prevent a second call from disturbing you by assigning Do Not Disturb DND on Busy to your extension When DND on Busy is turned on for the set internal and private network callers hear a busy tone instead of ringing when you are on the telephone External callers are transferred to the prime set used in your system For step by step instructions see Change the Do Not Disturb on Busy feature on page 25 If you use DND on Busy the line indicator for an external incoming call still flashes but your telephone does not ring Forward on
42. telephone until you cancel it or successfully contact the telephone that sent the message Press W e Ona telephone with a two line display press ALD This step is not necessary on a telephone with a one line display Enter the internal number of the person you want to send the message to The person s display reads Message for you Canceling a message you have sent e Press 1_ The display reads Cancel fori e Enter the internal number of the person to whom you sent the message Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Communicating in the office 83 Viewing your messages a You can receive up to four messages from different telephones including your voice message center A single message from your voice message center may pertain to several voice messages On a telephone with a one line display e Press 6 6J The display shows the first message e Press or to move through your messages On a telephone with a two line display e Press G The display shows the first message you received e Press HEXT to move through your messages Replying to a message You can call the person or your voice message center who sent a message while you are viewing the message On a telephone with a one line display e Press 0 On a telephone with a two line display e Press CALL If you wish to call your voice message center using a line other than the programmed line exit
43. the feature you want to program on the button Information about individual displays you may see is described at the end of this section changing User Speed Dial Press Show at User Speed Dial The display shows the number of speed dial codes that are available e Press Next _ to see the first speed dial code 71 e Press Next _ to move through all the speed dial codes e Press Show _ at the code you want to change e Press CHANGE and enter the telephone number the same way you would dial it on the telephone e Press Ok e Press and choose the line or enter a code for a line pool the speed dial code should use Use the line pool code to select a particular line pool for use with Speed Dial If you select Use routing tbl a line or pool will be chosen by the routing programming according to the initial digits in the number Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 User Preferences 105 The route you choose for a User Speed Dial code must be one that the telephone can use For example if the telephone does not have access to Line Pool B and you use that pool code with the speed dial code the code will not work To change a system speed dial code see Adding or changing a system speed dial on page 15 Changing Call Log options e Press at Call lod oFt ns e Press CHANGE until you see the option you want to use For Call Log options see Call Log options
44. time can allow someone to bypass the programming Registration password The Registration password is used to control the registration of Companion portables to the Norstar system See the Norstar Companion MICS XC 2 0 System Coordinator Guide for more information P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 126 Using System features Changing passwords You will need the programming template found at the front of this guide See Getting Started for more information 1 2 ah OD O VR iO Press Feature J 2 Je 3 4 Press 2 3 6 4 6 the default System Coordinator password Press Next J four times Press Show _ at Passwords Press Next until you see Progrming rsuds F Press Show _ Press Next J until you see the name of the password you want to change Use Show _ CHANGE and the dial pad to enter the new password Press Ok to accept the new password You cannot erase or eliminate the ability to program passwords Clearing a Call Log password If an individual has forgotten their Call Log password you can clear it in programming The individual can then enter a new password from his or her telephone You will need the programming template found at the front of this guide See Getting Started for more information 1 2 OP 2 01 Se 00 Press Feature e e eeel Press 2 3 6 4 6 the default S
45. track patterns for your callers for example volume of calls and geographical location of calls e record caller information quickly and accurately e build a personal telephone directory from log items The long distance indicator as well as the caller s name and number may not be shown in the log depending on the Call Display P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 88 Tracking your incoming calls services provided by your local telephone company and the caller s local telephone company To use the features on the following pages your telephone must be have spaces available in its Call log Your installer or customer service representative programs each telephone with an appropriate number of spaces Feature J 4 Call Log options You can select the type of calls that will be stored in your Call Log Choose from four Autolog options Ho one answered Unanswerd b a me Lod all calls Ho autologging e Press Feature _ 8 4 The display shows the current option e Press or HEXT to change the option e Press or Ok to select the display option Feature l s 1 3 Logging a call manually If your calls are not automatically logged you can manually log call information when you are connected to an external call Storing information for your current call can be helpful in many situations For example you may want to e record a caller s inf
46. using Trunk Answer e Press Feature 8 J fo 0 J Tip f there is more than one incoming call on lines in a Ringing Service the Trunk Answer feature picks up the external call that has been ringing the longest Displays Line denied You have tried to pick up a call on someone else s private line Pickur denied The call that is ringing is on a line that is not in a Ringing Service Answer buttons You can use an Answer button to monitor calls on another person s telephone All calls to the monitored telephone appear on the Answer button The calls can also be programmed to ring at the telephone with the Answer button Answer buttons are useful for an attendant who monitors incoming calls for one or several other people You cannot make calls using Answer buttons Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 37 If more than one call is ringing at someone s telephone the first call appears on the attendant s Answer button Any subsequent calls appear on intercom buttons if they are available Tip More than one attendant may have an Answer button for a single telephone This allows two or more attendants to handle calls for a busy person Each telephone can handle calls for up to five other people using separate Answer buttons for each person Creating a Conference Call You can talk to two people at once Make sure you have two calls one active and o
47. you also have to enter the System Coordinator or Basic password Do not confuse activating Normal service with canceling a Service Setting a Service to Normal is not the same as canceling a Service using a feature code If you set the Service to Normal the normal version of a Service overrides any automatic schedule and remains in effect until you manually cancel it If you cancel the Service you return to the automatic schedule Viewing the active Services from a two line display telephone When a Service is active the control telephone display reads Services OM Press LIST The display shows the first active Service and the schedule that is in use If there are several active Services press HEXT to see them all Press EXIT to exit the feature Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 123 Viewing the active Services from a one line display telephone e Press Feature _ 8 7 0 The display shows the first active Service e Press to move through the active schedule e Press to exit Displays Sched Restr n EXIT HEST lt Sched gt Restr n QUIT OK HEST lt Sched gt Ringing EXIT HEST lt Sched gt Ringing QUIT OK HEAT Sched Routing EXIT HEST Sched Routing QUIT OK NEAT Sched until QUIT OK HEST You are viewing the active Services Press or HET to see the other active Services Press or EXIT to
48. your message list and dial the voice message center telephone number using normal dialing methods Removing items from your message list You can erase a message while you are viewing it in your message list If the message is from your voice message center this only erases the message notification at your telephone You still need to erase the voice message at your voice message center Refer to your voice message center documentation On a telephone with a one line display e Press Hold L P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 84 Communicating in the office On a telephone with a two line display e Press ERASE Viewing messages you have sent On a telephone with a two line display you can view the messages you have sent e Press e Press SHOlW to display your first sent message e Press HEXT to move through your sent messages Displays Cancel denied You have entered an invalid number when attempting to cancel a message Cleared LIHEHAH You have cleared an external message from HEST your message waiting list The message itself still exists in your voice message center until you erase it there In use 221 You are trying to call from your message waiting list The line that you are trying to use is being used by the identified Norstar user La 1 LINEMANUMS 3 You are viewing your message list The MEST CALL CLEAR display shows the number and name of the line that was used
49. 08 telephones have a one line display Other Norstar telephones have a second line on the display which shows the functions of the three buttons directly below it Some display buttons such as TRAHSFER and ALL are simply shortcuts which are not available on a one line display P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 144 General System features Other display buttons such as OK and SHOW perform essential functions For a one line display telephone use the following buttons instead of these display buttons Substitutes for display buttons Display button Dial pad button ADL SHOW E CANCEL a WIEW E OVERRIDE BKSP CD All displays listed in this book are shown as they appear on the two line display Prime line Your telephone can be programmed to select an internal or external line or a line pool automatically whenever you lift the receiver or press ags _ This is your prime line Private lines A private line is exclusive to a particular telephone Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone Volume bar The volume bar controls the volume of the receiver telephone ringer handsfree speaker and headset Press either end of the volume bar m to adjust the volume Wall mounting Norstar telephones can be mounted on a wall Contact the installer or customer service representative
50. 27 Hotline 128 Bypassing a Hotline 128 Making a telephone a hotline telephone 128 Control telephone 129 Using Set lock 129 Changing Set Lock programming for a telephone 130 Using an auxiliary ringer 130 Turning the auxiliary ringer for a telephone on or off 131 Using Host System dialing signals 131 Link 131 Preventing a telephone from using Link 132 Pause 132 Long Tones 133 Programmed Release 133 Run Stop 133 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide viii Contents Wait for Dial Tone 134 Using pulse dialing for a call 134 Using your Norstar system from an external location 135 Controlling access to your Norstar system 135 Direct inward system access 136 Class of Service 136 Maintaining security 136 Accessing Norstar remotely over the public network 136 Tones 137 Using Class of Service passwords 137 Changing your Class of Service 138 General System features 139 Set profile 139 Line profile 139 Pulse or tone dialing 139 Disconnect supervision 139 Incoming line groups 140 Internal numbers 140 Line assignment 140 Target line 141 Line pools 141 Overflow call routing 141 M7100 telephone 142 Memory buttons 143 One line display 143 Prime line 144 Private lines 144 Volume bar 144 Wall mounting 144 Troubleshooting 145 Using the alarm telephone 145 Reporting and recording alarm codes 145 Testing the telephone 145 Testing the telephone display 146 Testing the telephone buttons 146
51. 46 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 162 Index pool 48 49 141 profile 139 Redirection canceling 75 using 74 78 Redirection and Call Forward differences 78 target 141 Line 8 1 waiting 150 Line denied 36 47 152 Line huna uF 68 Line in use 151 Line Redirection 76 Line i callback 29 Line001 hung up 67 Line i to prime 29 Lineal transfer 150 Link using 131 Link programming 132 LIST 104 listening on hold 63 log space programming 91 logging a call manually 88 Logit see Call Log long distance call indicator 149 using COS password 135 Long Tones 133 Lunch Sched 124 M7100 telephone Autodial 56 Button Inquiry 95 Call Conference 37 Call Park 69 Call Queuing 150 Call Transfer 66 CallBack 68 camping a call 68 Conference Call 38 Conference Call on hold 38 Hold 63 Incoming Line Group button 27 48 internal numbers 140 line assignment 140 line buttons 142 Line Redirection 74 memory buttons 143 one line display 143 Ring Again 150 151 Speed Dial 59 standard dial 50 Transferring a call 66 Voice Call 85 M7208 telephone Conference Call 38 memory buttons 143 one line display 143 splitting a Conference Call 39 M7310 telephone 3 4 Conference Call 38 memory buttons 143 splitting a Conference Call 39 troubleshooting 145 M7324 telephone 3 4 CAP 29 Conference Call 38 memory buttons 143 splitting a Conference Call 39 troubleshooting 145 maintaining security 136
52. 46 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 146 Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working Press Feature _ 8 o b The display shows Disrlay test Press TEST or to go ahead with a display test Adjust the contrast for the telephone display so you will be able to see the test results clearly Enter a number to change the contrast or press DOWH and UP Press OK or to go ahead with the test During the test the display should be filled with solid dark blocks and all the indicators next to the buttons on the telephone should be turned on Any Busy Lamp Field BLF or CAP modules that are attached to the telephone should also be completely lit You will lose any information that was showing on the BLF before the test started Pressing any button ends the test Testing the telephone buttons Press Feature _ 8 o 5 then or HEST Press TEST or to go ahead with a button test Press button to see its function If the button you pressed uses an indicator it should also turn on when you test the button Pressing the button puts F1ls button on the display briefly and returns you to the Button test display Testing the speaker in the telephone handset The handset test is not available if you have a headset plugged into the telephone Press Feature 8 0 5 then or HEXT twi
53. 88Fm Press Feature Feature Press k J JJ 6J 3J 4 Password Press Jj RETRY Choose a speed dial code Terminal s Setsr Press three times Sus Speed Dialk Press Show Speed dial _ Press 0 1 LIST You can pick any system speed dial code between 01 and 70 Speed dial 41F Press Show FINE Add or change the telephone number BiiHo number Press CHAHGE CHANGE B1 _ Use the dial pad to program the telephone CAHCL OK number that you want to add The telephone number can be up to 24 digits long 812 nnnnnnann Your display shows the telephone CAHCL BESP OK number and not n s as shown here Press Ok P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 16 Frequently used programming operations Select a line for the speed dial code iinnnnnnnrn CLE CHANGE Use Prime line CHANGE Press l Press CHAHGE to see your options Use Frime line a specific line for example Use line i a line pool for example Pool codeiri or Use routing tbl Stop pressing CHAMGE when the display shows the prime line again Use Prime line CHANGE In this example the system selects the prime line automatically the most common choice to dial speed dial code 01 If you assign a specific line to a system speed dial number only telephones with an appearance of that line can use the speed dial number Choose what shows up on the display Use Prime line CHANGE Display dig
54. D Enter the number you want to program and press Hold _ To erase the button just press Hold Program and OF Enter the number you want to program and QUIT OK press OK To erase the button just press or DK For other displays see Common feature displays on page 149 Je Moving line buttons Ewe You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you You cannot move intercom answer or Handsfree Mute buttons and you cannot move incoming line group buttons onto a CAP module e Press Feature 8 1 e Press the button you want to move the line from e Press the button you want to move the line to Displays Exchanged The two buttons you selected have exchanged position Invalid location You have tried to move a line to a button that cannot be used as a line button such as an intercom button Handsfree Mute button or an answer button Mowe line from Press the button of the line you want to QUIT move Press or QUIT when you have finished moving lines Mowe line to Press the button you want to move the line QUIT to Neither of the buttons is erased The lines or the line and feature simply switch places Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Customizing your telephone 99 Press a line The button you are trying to move is nota line button If you are trying to switc
55. Norstar Plus _ Modular ICS 2 0 NA NORTEL NORTHERN TELECOM NORSTAR Power Networks P0857846 Norstar PLUS Modular ICS 2 0 System Coordinator Guide Norstar and Meridian are trademarks of Northern Telecom Copyright Northern Telecom 1998 1 800 4 NORTEL www nortel com norstar P0857846 Issue 02 Contents Getting started with Norstar 1 Using this guide 1 Understanding programming 1 Before you start 2 What you ll need to do programming 2 Using Buttons 3 Using the buttons under the display 5 The programming overlay 5 A map for working in programming 7 Starting and ending a session 10 Ending a session 10 Frequently used programming operations 13 Changing the time and date on the display 13 Adding or changing a system speed dial 15 Changing the name of a telephone 18 Changing the name of a line 20 Making changes to Call Forward No Answer 22 Making changes to Call Forward on Busy 24 Change the Do Not Disturb on Busy feature 25 What would you like to do next 26 Answering calls 27 Answering an incoming call 27 Line buttons 27 Incoming line group buttons 27 What line indicators mean 28 Rings you may hear 28 Answering calls at a prime telephone 28 Using a central answering position CAP module 29 Customizing your CAP module 30 Monitoring telephones with the CAP module 30 Release button 30 Hearing aid compatibility 31 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide ii C
56. RIORITY to make a priority call ae You are dialing using Pre dial To erase an QUIT BESP incorrect digit press the left end of m or BSP When the number is complete select a line or lift the receiver 95551234 This prompt remains on your display as long TRAHSFER as you are on a call you have dialed To transfer the call press TRAMSFER Already joined Your telephone is already connected to the telephone you are trying to call Check your active line buttons and return to that call P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide Making calls 47 Calling 221 PRIORITY LATER Can t ring again Do not disturb PRIORITY LATER ExPensive route Hidden number Line denied Linebel TRANSFER Ho last number Ho line selected Hot in service On another call LATER Wait for the telephone to be answered If no one answers press LATER to use the Ring Again page 52 or Message page 82 feature or press FRIOR IT to make a priority call You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing The telephone you are calling has Do Not Disturb turned on Press LATER to use the Ring Again or Messages features or press FRIORITY to make a priority call You have dialed a number but the least expensive route that the system is programm
57. This P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 140 General System features allows the system to release the line for other uses Your installer or customer service representative assigns disconnect supervision Incoming line groups Lines can be assigned to an incoming line group to provide line concentration for incoming calls You can then assign the incoming line group to appear at a telephone rather than each individual line This frees up memory buttons for programming features or autodial numbers You can assign the same incoming line group to several telephones You answer calls on an incoming line group in the same way as you answer Calls on a line Internal numbers Each telephone in the Norstar system has its own internal number The length of internal numbers in your system can be from two to seven digits on a non expanded system and three to seven digits on an expanded system All numbers in your system are the same length Your installer or customer service representative sets the length of internal numbers also called the DN length The default DN length is three To find out your internal number use the Button Inquiry feature Feature 0 on an intercom button On the M7100 telephone Button Inquiry shows your internal number followed by the function assigned to your single memory button Line assignment Any of the lines in your system can be assigned to any of yo
58. US Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 167 Select linets3 77 Send message 48 Service Modes see Services Service Modes OH 124 Service Schedules Evening Sched 124 Lunch Sched 124 Night Sched 124 Sched 4 124 Sched 5 124 Sched 6 124 Services overriding 124 Restriction service 119 Ringing service 119 Routing service 119 Trunk Answer 35 turning off and on using feature codes 121 viewing active schedules 122 Set Lock 129 130 set lock 130 Set locked 149 Set profile 142 shift button 4 SHOW 144 signal Link 131 Long Tones 133 Pause 132 Programmed Release 133 run stop 133 Wait for Dial Tone 134 special telephones 127 Speed Dial adding or changing 15 changing User Speed Dial 104 choosing a system code 15 choosing the display 16 host system signaling codes 58 making a call 59 programming 15 programming for User 59 selecting a line 16 splitting a Conference Call 39 standard dial 50 Start of list 85 Still in trnsfer 67 stopping calls from ringing at your telephone 110 stuttered dial tone 137 suspending a call See also Call Park and Hold System Coordinator password 2 system dial tone 137 System Speed Dial 58 T target line 141 changing the name 109 telecommuting using ISDN applications 114 telephone alarm 145 Call Display information 32 CAP 29 127 changing the name 109 control 122 129 difference between M7310 and M7324 telephones 4 direct dial 127 ext
59. You can select the language used on the display of each Norstar telephone Norstar supports three languages English French and Spanish Button caps are available for each language When your system is first installed all telephones use English If you program Feature 5 0 1_ on to a memory button you can then simply press the button until the language you want appears on the display You cannot program Feature _ 5 0 2 or Feature _ 5 0 8 onto a memory button English e Press Feature 5 o f1 French Press Feature 115 jo 2 Spanish e Press Feature x fo 3 Programming a feature code onto a memory button You can program a feature code onto a memory button In some cases pressing the button a second time cancels the feature Programming feature buttons Any memory button not programmed as an external or internal line target line Answer button or Handsfree Mute button is available for features Press E e Press the memory button you want to program with a feature e Enter the appropriate feature code you want to assign onto the button Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Customizing your telephone 97 The following feature codes cannot be programmed onto a memory button Long Tones and any code beginning with except Feature _ 5 0 1
60. all 30 Enter code 97 Enter digits 56 60 Enter zone 81 entering names and numbers 16 erasing Call Log items 89 messages from list 83 programmed features 97 Evening Sched 124 Exchanged 98 Exclusive Hold 51 64 Exrensive route 47 external access to Norstar 135 autodial programming 55 Call Forward see Line Redirection page 79 paging equipment 82 extra dial telephone 124 F Autobumping canceling 89 usinge 89 autodial button external C 55 57 internal e 55 Background Music canceling 8 6 111 turning ong Je 111 Button Inquiry 0 61 95 140 145 Call Duration Timer 7 7 45 Call Forward canceling 71 using 4 71 Call Information Feature J 31 32 Call Log entering 90 external calls 8 88 options 88 password 91 password 8 5 90 viewings C e 89 Call Park 7 4 69 Call Pickup 7 J 6 Call Queuing s Call Transfer canceling 7 66 using 7 J0 39 65 Camp on s e 67 Class of Service 6 e 138 Conference Call M7100 telephone 38 39 using 3 37 38 39 N 4 1 64 ur P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 158 Index Contrast Adjustment x 95 Dialing Modes x 49 Directed Pickup 7 e 34 Do Not Disturb canceling J 110 turning on 50 110 Exclusive Hold 7 9 64 Feature Button programming 3 96 Group Listening canceling fo 2 40 using s 0 2 40 Hide message
61. alls Storing a number on a memory button for Autodial You can program memory buttons for one touch dialing of internal or external telephone numbers Buttons used for lines incoming line groups answer or Handsfree Mute cannot be used as autodial buttons If the power to your Norstar system is off for more than three days autodial numbers as well as some other system programming may be lost from the memory Adding an autodial button ai e Press to program an external number or for an internal number Choose a button and then enter the number as if you were dialing it When programming Autodial you can use e Last Number Redial Saved Number Redial e destination codes choose as the line e host system signalling Choosing a line for Autodial To include a line selection for an external number press the line or intercom button before you enter the number To select a line pool press a programmed line pool button or press and enter a line pool access code P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 56 Time savers for making calls If you select a line before pressing the autodial button the call will go out on the line you have selected instead of the line that is part of the autodialer programming For the M7100 telephone an external autodialer can only be programmed using a line and not a line pool Tip f you do not include a line selection in an autodial number
62. anceling Voice Call Deny 86 Tracking your incoming calls 87 Using Call Log 87 Call Log options 88 Logging a call manually 88 Deleting old log items 88 Viewing your Call Log 89 Viewing a Call Log item 89 Erasing log items 89 Making a call using Call Log 90 Creating a password to your Call Log 90 Changing your Call Log password 91 Deleting an assigned password 91 Programming a telephone to log calls automatically 91 Using Voice mail 93 Customizing your telephone 95 Finding out what a button does using Button Inquiry 95 Making the display darker or lighter using Contrast adjustment 95 Changing the language on the display 96 English 96 French 96 Spanish 96 Programming a feature code onto a memory button 96 Programming feature buttons 96 Erasing a feature button 97 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide vi Contents Moving line buttons 98 Changing the type of ring 99 Adjusting the Ring volume 99 Hiding the message or calls indication 99 Restoring the messages and calls indication 99 User Preferences 101 Using User Preferences 101 Changing button programming 102 Changing User Speed Dial 104 Changing Call Log options 105 Changing how calls are dialed 105 Changing the language used on the display 105 Making the display lighter or darker 105 Changing the telephone s ring 106 Telephone features 109 Naming a telephone or a line 109 Moving telephones 109 Stopping ca
63. anding programming When your system is installed your installer or customer service representative programs it to work with your telephone lines with your private network if you have one and with optional equipment They also customize the system for your office All programming is recorded in the Norstar Programming Record You may wish to further customize your system For example you can change how some features work or adapt the system to changes in your office Programming lets you change settings that probably need to be updated regularly because of staff turnover or new business contacts You can also assign features and program buttons on individual telephones P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 2 Getting started with Norstar There are four ways to customize and maintain your Norstar system Initial programming is done for you by your installer or customer service representative It deals mostly with how the system interacts with lines telephones and other equipment Your programming as a system coordinator changes how features work for the system as needed It requires a system coordinator password A basic programming password is also available to allow individuals other than the system coordinator to make changes without giving access to sensitive programming capabilities Personal programming is available to anyone through the Feature button on their Norstar telepho
64. anually activate nor cancel scheduled services although you can override them by manually turning on another schedule The control telephone can override Services that are turned on and off according to a schedule at any time by entering a Services feature code and selecting a different schedule This override remains in effect until it is canceled If you select a schedule with an asterisk the next automatic service schedule comes into effect at the programmed time Direct dial calls to a direct dial telephone ring at the extra dial telephone the extra dial telephone is designated by your installer or customer service representative only when you enter the Ringing service feature code Feature _ 8 7 1_ at that direct dial telephone Note that only the extra dial telephone is activated not the actual Ringing service unless that direct dial telephone is also a control telephone Tip Norstar provides six service schedules named Night Lunch Evening Sched 4 Sched 5 and Sched 6 Your installer or customer service representative can change these names to suit your business Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system To keep your telephone service secure distribute the password only to selected personnel or make use of the basic password described below Record your password ina secure place and change it periodically Norstar PLUS Modular ICS 2 0 Sy
65. at your telephone or has just been released by your telephone Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call you can quickly retrieve the call e Pick up the receiver again or press within one second to be reconnected to your call Time You can display the current date and time while you are on a call e Press Feature 8 0 3 J P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide There are many ways to make a call Depending on programming and the type of call these are the ways to make a call Pick up the receiver and dial The Norstar system supports three methods of dialing See Changing how you dial your calls on page 49 Pick up the receiver press a line button and dial if the call is not on your prime line Press and dial to talk without using the receiver See Using Handsfree Mute on page 40 Press press a line button and dial to talk without the receiver and if the call is not on your prime line Press a line button and dial to talk without the receiver and if Automatic Handsfree is assigned to your telephone Use one of the features that make dialing easier See Time savers for making calls on page 55 Displays 221 busy The telephone you have called has no PRIORITY LATER internal lines available Press LATER to use the Ring Again or Message features or press P
66. ature code to access a line pool for a transfer To use a line pool use a programmed line pool button or press and enter a line pool access code If you have an auxiliary ringer programmed to ring for calls on an external line and you transfer a call on that line without announcing the transfer the auxiliary ringer rings for the transferred call Transferring external calls If an external call is transferred to a busy telephone or not answered after a few rings the call automatically rings again at the telephone from which it was transferred and the display indicates that the telephone was busy or that no one answered P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 66 Transferring calls When transferring an external call to an external number the external call you are trying to transfer must be an incoming call ona disconnect supervised line While on a conference call you can remove yourself from the conference and connect the other two callers using the Transfer feature However if both of the other people are from outside the system at least one of the outside callers must have called you and both of the outside calls must be on disconnect supervision lines In certain situations you may experience lower volume levels when transferring an external call to an external person or when transferring two external callers from a conference call Canceling a transfer You can reconnect to the per
67. available with Call Display services Either you are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221 You are connected to an internal call Press TRAHSFER to transfer the call P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 150 Common feature displays 2271 calling Call 2217 YES HO Camred 221 CALLBACK Linebel TRANSFER LineB i gt 221 LineB l transfer LineB l waiting Ho calls waiting Ho line selected Hot in service Parked call CALLBACK You are receiving a call from telephone 221 You have received a Ring Again offer for a call to an internal telephone Press the flashing internal line button or ES to call the number again On the M7100 telephone just lift the receiver Otherwise press HQ or wait 30 seconds for the Ring Again offer to expire For an explanation of Ring Again see Using Ring Again on page 52 The person to whom you camped the call did not answer it The call has come back to you Press the line button or CALLBACK to reconnect to the call You are connected to an external call Press TRAHSFER to transfer the call Either you are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone The call on line 001 is being transfe
68. calls Remote users can access Norstar lines line pools the page feature and remote administration if enabled through Software Keys The exact facilities available to you through remote access vary depending on how your installer or customer service representative set up your system Tip f the loop start line used for remote access is not supervised auto answer will not function and the caller will hear ringing instead of a stuttered tone or the system dial tone Controlling access to your Norstar system It is important to maintain the security of your Norstar system by limiting access to authorized users and limiting those users to the features they need Remote users can make long distance calls Remember that a remote user can make long distance calls that will be charged to your company and can make page announcements in your office P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 136 Using System features Direct inward system access Control access to your Norstar system with direct inward system access DISA Access to your Norstar system from the public telephone network should always be controlled with DISA If your installer or customer service representative programs the line used for remote access to answer a call automatically and wait fora DISA internal number callers will hear a stuttered dial tone and must enter a Class of Service password before they are allowed into the
69. camped call is on is in use or that line does not appear at your telephone Release the line or release an internal line For other displays see Common feature displays on page 149 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Transferring calls 69 Parking a call You can suspend a call so that it can be retrieved from any telephone in your system Press D e Use the Page feature Feature___ e 0 or press FAGE to announce the retrieval code displayed by your telephone Retrieving a parked call e Select an internal line On the M7100 telephone pick up the receiver e Dial the Call Park retrieval code Using Call Park When you park a call the system assigns one of twenty five codes for the retrieval of the call These codes consist of the Call Park prefix which may be any digit from 1 to 9 and a two digit call number between 01 and 25 For example if the Call Park prefix is 1 the first parked call is assigned Call Park retrieval code 101 The Norstar system now assigns Call Park codes in sequence from the lowest to the highest until all the codes are used This round robin approach means that a greater variety of codes will be used which will make it easier for a call to reach the right person when more than one incoming call is parked The highest call number the Call Park prefix followed by 25 is used only by telephones or devices connected to the system us
70. cannot use the Line Redirection feature on either an M7100 telephone or a telephone connected to an ATA Turning on Line Redirection Press 5 Select the outgoing line to be used for redirected calls Enter the number to which calls will be redirected the ways you can do this are listed below Select the lines to be redirected Enter the telephone number to which you wish to redirect calls using one of the following methods Press an external autodial button Enter an external telephone number using no more than 24 digits then press or OK Press or Gk if the line you have chosen as the outgoing line is a private network line that does not require you to dial digits Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Forwarding your calls 75 If you use ALL to redirect all your lines it is important that you wait until all the lines on your telephone light up before pressing or Ok If you press or OK before all the lines light up those lines not lit will not be redirected Tip The line chosen for redirecting calls on other lines can still be used normally when it is not busy on a redirected call To avoid redirection failing because the chosen line is in use choose a line poo with several lines in it The system does not check that the number you give for line redirection is a valid one If you redirect to an invalid number redirection will fail Using an autodial button to ente
71. ce The display shows Handset test Press TEST or to go ahead with a handset test Pick up the handset and listen You should hear dial tone through the handset at a maximum volume The volume is reset to maximum only while the test is going on Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Troubleshooting 147 Pressing any button or hanging up ends the test Testing the telephone headset The headset test is not available to telephones that do not have a headset jack or a headset plugged in e Press Feature _ 8 0 5 then or HE T until the display shows Headset test e Press TEST or to go ahead with a headset test You should hear dial tone through the headset The volume will be reset to a default level during the test Pressing any button ends the test Testing the telephone speaker e Press Feature _ 8 0 5 then or HE T until the display shows Sreaker test e Press TEST or to go ahead with a speaker test You should hear page tone through the telephone speaker at the maximum volume The volume returns to its previous setting when you end the test Pressing any button ends the test Testing the power supply to a telephone e Press Feature _ 8 0 5 then or HE T until the display shows Fower test e Press TEST or to go ahead with a power supply test You should see all the indicators on the telephone go on and hear ringing at maximu
72. d to another telephone the system monitors the call to make sure it is answered If no one answers the call within a set length of time the system directs it back to you Callback generates a variety of displays Most occur after a set delay and are listed in the index Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable These are listed with the descriptions of the specific features like Transfer or Camp on Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 AVEU late mi Col bl mer Vit Forwarding your calls to another Norstar telephone e Press and enter the number of the internal telephone to which you want your calls forwarded Use Line Redirection to forward calls outside the system Canceling Call Forward e Press 4 Using Call Forward at your telephone When you use 4 all calls go to the destination you select regardless of how Forward on busy and Forward no answer are programmed If the telephone to which you forwarded your calls does not have the same external lines as your telephone the forwarded calls appear on intercom buttons If a call is forwarded it does not ring but the line indicator flashes on your telephone You can still answer the call by pressing the button next to the flashing indicator Tip f you are one of a group of people who regularly forward their calls to one another be aware that it is po
73. display e 0 6 99 Host System Dialing Signals Link 7 _ 131 Long Tonesjs J 0 133 Pause 7 8 132 Programmed Release 8 p 133 Run Stop 9 133 Wait for Dial Tones 0 134 Language English 6 0 1 96 French 5 0 2 96 Spanish 5 0 3 96 Last Number Redial 5 57 Line Pool Access fe 4 49 Line Redirection canceling 75 using J 74 Message canceling 82 sending 82 viewing ones you senth 84 viewing 6 83 Page combined zone fe 79 external zone e 2 79 internal zone fe 79 using 6 0 69 70 79 Password BasicB B 13 125 Call Log 91 System Coordinator a J p MJ J 10 13 15 18 20 22 24 25 125 Priority Calle 9 51 Privacy e 44 45 Restriction Service turning off 121 turning on 121 Ring Again canceling e 52 usinge 52 Ring Type e 99 Ring Volume x f 0 99 Ringing Service turning off 8 J 7 121 turning one 7 121 Routing Service turning offe 8 J 7 121 turning one 7 8 121 Saved Number Redial 61 Services viewing 7 0 123 Speed Dial adding user 4 59 making calls o 59 Static Time and Date s o fe 84 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 159 Testing display 8 J 0 146 power supply s o 147 telephone buttons fe o 146 telephone handsetfs o 5 146 tel
74. display and you press Feature 8 J J you will only see the line number or line name To use logging features with Call Display see Using Call Log on page 87 Using Call Information for a particular call Call Information lets you see information about incoming calls This information is more detailed than the Call Display information you can receive automatically For external calls you can display the caller s name telephone number and the line name For an internal call you can display the caller s name and their internal number You can see information for ringing answered or held calls Call Information is available for calls even if they have been transferred forwarded or rerouted in some way P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 32 Answering calls Names and numbers for external calls are displayed only if you have subscribed to Call Display services from your telephone company Tip Call Log displays the same information as Call Information along with the date and time of the call and the number of times the caller called Displaying Call Information before or after answering To find out who is calling or to display information about your current call e Press Feature 8 i 1 e Press or WIEW to display more information about an external call Call Display information becomes available between the first and second ring of an i
75. e 02 Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day Ringing service Restriction service and Routing service Each of the three services and the six schedules available to each service are customized for you by your installer or customer service representative They program which telephone is used to turn Services on and off and display what Services are in use This is called the control telephone Preventing certain calls from being made Restriction service prevents a user from making certain kinds of calls from a telephone or from lines that are available at the telephone The restrictions are programmed by your installer or customer service representative Making additional telephones ring Ringing service makes additional telephones ring for incoming calls on external lines For instance all incoming external calls can also ring at a security guard s telephone during the night or calls to one attendant can also ring at another attendant s telephone during lunch It does not suppress your normal ringing assignment Changing the lines used by outgoing calls Routing service allows you to assign alternate routes to calls In this way you can take advantage of lower costs available on particular routes on certain days and at certain times Both the regular and alternate route
76. e Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right hand corner of the telephone Handsfree Answerback Handsfree Answerback allows you to answer a voice call without lifting the receiver It is always turned off for an M7100 telephone You can turn Handsfree Answerback on or off fora telephone that is programmed to use Handsfree You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feature JJ J 2 JeJEJeJe 4 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 44 Answering calls 2 Press 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you wish to program 4 Press Show twice 5 Press Next four times 6 Choose a setting Yes or No at HF answerback using the CHANGE button Turning Privacy on or off for a call Lines in your system can be configured to have automatic privacy If a line is not programmed with privacy anyone with the line assigned to their telephone can join your call by pressing the line button If a line is programmed with privacy only one person at a time can use the line Privacy control cannot be used on internal or conference calls When another telephone joins a call the participants on the call will hear a tone and a message appears on the
77. each person or department in the office to have their own number without having a separate external line for each number Tip The maximum number of target lines available in the fully expanded XC system is 192 and 128 on a DR 2 0 system Line pools A line pool allows each telephone access to external lines from a group or pool of external lines You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code Overflow call routing If a call comes in for a target line that is busy Norstar routes the call to the prime telephone for that target line If there is no prime P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 142 General System features telephone assigned to the target line or if a call cannot be directed to a target line the call goes to the prime telephone for the external line used Overflow routing for incoming calls is used with the Routing Service programmed by your installer A Service must be active for overflow routing to be in effect Overflow routing is not available in normal service Tips When you make a call and the programmed route is busy you hear the expensive route warning tone and see a display indicating that an expensive route will be used To avoid using the normal expensive route release your call Because overflow routing
78. ed a code that can only be used in a programmed autodial or speed dial sequence not on a call you dial directly Programmed Release and Run Stop are for use in programmed dialing sequences only Using pulse dialing for a call If your external telephone lines use pulse dialing you can temporarily switch to tone dialing by pressing after selecting the line Tone dialing lets your Norstar telephone communicate with devices and services that respond to tone signals such as automatic switchboards and fax or answering machines Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 135 Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system You can do this over the public telephone network when you are away from the office or you can call from another system over a private network An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to the European office Your Norstar system has a leased line to Europe with reduced transatlantic charges You provide the sales representative with a Class of Service password that gives access to the transatlantic line The sales representative can then telephone into the Norstar system from a hotel enter their Class of Service password and use the leased transatlantic line to make
79. ed the programming template found at the front of this guide See Getting Started for more information 1 Press Feawe J J J 2JeJCJBI4 2 Press 6 4 6 the default System Coordinator password Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 129 Press at Terminalst5ets Enter the internal number of the telephone you wish to program and press The display reads Carabilities 5 Press Show Press until the display reads Hotline Press CHANGE to select the type of call the hotline will make Hone Intend or Extend Internl assigns an internal number External assigns an external number If you select an external number you can also select the line on which the call is made the prime line an external line a line in a line pool or a line selected by the routing table If you select a line pool you will have to specify the line pool access code If you select the routing table the number dialed is treated as a destination code and is routed according to the routing tables A telephone s prime line line pool access codes and access to a line pool can be programmed by your installer or customer service representative Control telephone The control telephone lets you place the telephones and external lines for which it has responsibility into and out of service schedules See Using alternate or scheduled services on page 119 Using Set lock
80. ed to use is busy Unless you release the call it will go through on a more expensive route The last number you dialed or the number you saved for Saved Number Redial was a speed dial number that displayed a name rather than the number The number will be dialed correctly but you cannot see it You have attempted to use someone else s private line Enter the digits of the number you want to dial You have not dialed an external telephone number since the last power interruption or system reset Either you have no prime line or your prime line is busy Select a line manually before dialing You have entered the number of a telephone that is not in service The telephone you have called is on another call Press LATER to use the Ring Again or Message features P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 48 Making calls Restricted call The call you are trying to make has been restricted in programming A possible reason is time of day restrictions on certain calls Ring Again Press ES to use Ring Again Press H to YES NO EXIT send a message See Sending messages using the display on page 82 and Turning on Ring Again on page 52 Select a line Either you have no prime line or the prime line is in use or the line programmed for an autodial number speed dial number or Hotline is in use Select a line and dial again Send message Press ES to send a message S
81. ee YES HO Messages For other displays see Common feature displays on page 149 Choosing a line using a line button You have one line button for each line assigned to your telephone Press the line button to select the line you want to answer or use to make a call Having several line buttons allows you immediate access to more than one line The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls Each M7100 can be assigned two lines You can press to switch between two calls one active and one on hold Line pools A line pool is a group of external lines that can be shared by many telephones You can use a line in a line pool to make an external call The Norstar Modular ICS system can have 15 line pools and a telephone can be programmed to access any number of them A line pool access code is a number you dial to get a line pool The access code can be up to four digits long You can have several different line pools for your system each one giving you access to a different set of external lines It is one way of sharing lines across telephones in a system Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Making calls 49 Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool Everyone in the office should have a list of the line pool access codes for the l
82. eed Dial 58 104 using Call Forward 71 using Do Not Disturb 110 using Norstar remotely 135 137 using this guide 1 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 169 V video surveillance using ISDN applications 114 videoconferencing and video using ISDN applications 113 WIEW 144 viewing active Services 122 Call Log 89 messages 83 84 Voice Call 85 86 Woice call 86 voice mail accessing your Norstar system 93 using Call Forward 73 volume bar 144 control 144 WwW Wait for Dial Tone 134 wall mounting telephones 144 Y oar list full 85 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 170 Index Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Tell us what you think This is your document Nortel wants it to work well for you Please take a few minutes to answer the questions on the other side of this page Fax it back to us at the number provided or mail it to the address below Your comments will be used to make improvements Thank you We appreciate your time and consideration Nortel Product Training and Documentation Return mail address Documentation User Comments Survey Nortel Product Training and Documentation P O Box 833858 M S H300 Richardson TX 75083 3858 USA P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide Tell us what you thi
83. em if one is available Making a page announcement e Press J e Choose a page type Page types are through the telephone speakers internal page through an external speaker external page both internal and external combined page f necessary choose a zone e Make your announcement e Press Ris Tip Instead of entering the Page feature code followed by the page type you can enter the following shortcut codes Page zone 0 is all zones Internal 6 1_ and zone 0 to 6 External 6 2 code 2 has no zones Combined 6 8 and zone 0 to 6 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 80 Communicating in the office Activating and deactivating the ability to page You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feawre J J J 2 eJeJBJ4 2 Press 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you wish to program 4 Press Show twice Press Next seven times The display shows Faging 6 Press CHANGE to select the setting Yes or H No Creating page zones Each telephone can be assigned to one of six zones for receiving pages You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feaue J e 2 eJ CIB 4
84. ephone headsetfs telephone speakers Time and Date 125 Timef 7 45 Trunk Answers 0 0 36 User Preferences RJ 101 125 Voice Call Deny canceling 86 usinge J 86 Voice Call e e 85 fast busy tone 137 Feature button 4 Feature code 97 Feature moved 97 Feature timeout 149 features adjusting ring volume 99 Autobumping 88 autodial 55 auxiliary ringer 131 Background Music 111 Button Inquiry 95 Call Display 31 Call Duration Timer 45 Call Forward 71 Call Information 31 Call Log 87 9 E 147 Oo E 147 E 13 Call Park 69 Call Pickup 34 Call Queuing 64 Call Transfer 65 Callback 70 Camp on 67 changing ring type 99 Class of Service password 138 Conference Calls 37 contrast adjustment 95 dialing modes 49 dialing signal Link 131 Long Tones 133 Pause 132 Programmed Release 133 run stop 133 Wait for Dial Tone 134 Do Not Disturb 110 Do Not Disturb on Busy 73 Exclusive Hold 64 Group Listening 40 Handsfree 41 hiding the message or calls display 99 Hold 63 language choice 96 Last Number Redial 57 line pools 48 Line Redirection 74 78 Messages 82 moving line buttons 98 one button access 31 paging 79 82 priority call 51 Privacy 44 Restriction service 119 Ring Again 52 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 160 Index ring type 99 Ringing service 119 Routing service 119 Saved Number Redia
85. ervice representative programmed as a CAP You can have five CAPs ina Norstar Modular system It is best if the CAP is also the prime telephone and direct dial telephone for the lines and telephones it serves M7324 telephone A CAP module is an add on device that provides 48 extra memory or line buttons You can connect one or two Norstar CAP modules to the telephone to increase the number of lines it can handle When a CAP module is first plugged into your telephone some of the module buttons will already be programmed to dial an internal number P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 30 Answering calls Customizing your CAP module If your installer has programmed the CAP module to be the central answering position for your system you can move external lines onto the CAP module by using Feature 8 1 See Moving line buttons on page 98 Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers automatically You can also program features onto CAP module buttons See Time savers for making calls on page 55 and Customizing your telephone on page 95 for information on programming memory buttons Buttons on a CAP module cannot be assigned as incoming line group or answer buttons Monitoring telephones with the CAP module The indicators beside internal autodial buttons on your CAP module show
86. ess to begin looking at what s on each button A line appears on the button You cannot store a feature or number on it An incoming line group appears on the button You cannot store a feature or number on it A feature is stored on this button Press to see the feature code A full list of names and codes for features is included in the index Shows the feature code stored on a button Press to see the button number and feature name The button has a telephone number stored on it Press Show _ to see the rest of the number The autodial is an external number Press Show to see what line or pool the call is programmed to go out on The autodial is an internal number Press Show to see more information The button is used for intercom Press Show _ to see more information about the button You cannot store a feature or number on it The button is used for an Answer DN You cannot store a feature or number on it Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 User Preferences 107 Bay Blank button Either nothing is stored on the button or you CLE TEL FEATR have just cleared the button by pressing CLR B18 Handsfree The button is occupied by the Handsfree FIHD feature You cannot store a feature or number on it For other displays see Common feature displays on page 149 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide
87. grams to auto answer calls To use features on a remote Norstar system press followed by the feature code Even if you are calling from a Norstar system press instead of Feature In certain situations you may experience lower volume levels when using Norstar remotely Tones You may hear some of the following tones while accessing Norstar remotely Tone What it means Busy tone e Dialed a busy line pool access code You will hear system dial tone again after 5 seconds Norstar system dial You may use the Norstar remotely tone Fast busy tone You have done one of the following e Entered an incorrect COS password Your call will be disconnected after five seconds e Taken too long while entering a COS password Your call will be disconnected after five seconds e Tried to use a line pool or feature not permitted by your Class of Service You will hear system dial tone again after five seconds e Dialed a number in the Norstar system which does not exist Your call will be disconnected after five seconds Stuttered dial tone Enter your COS password Using Class of Service passwords Class of Service passwords permit controlled access to a system s resources both by internal and remote users When you enter a Class of Service password at a telephone the restriction filters associated with your Class of Service password apply rather than the normal restriction filters Similarly when a remote
88. h a line and a feature move the line to the feature button and not the feature button to the line Changing the type of ring a You can choose one of four distinctive rings for your telephone This makes it easier to identify your telephone in an open office Press 6 e Press 1 R L 4 orHEXT You hear the selected ring for two seconds e Repeat until you hear the ring you prefer then press or Ok Feature 8 fo Adjusting the Ring volume e Press Feature _ 8 0 The telephone rings e Press e m to adjust the volume Hiding the message or calls indication Feature 8 0 6 The display that shows you have messages or calls can be replaced with the current time and date You can still retrieve your message and call information by using the display buttons that appear on the second line of the display If you are using a telephone with a single line display the message or call indication is hidden e Press Feature _ fe 0 6 The current time and date appears on the top line of the display e Press MSG or 6 to see your messages or press CALLS or Feature _ 8 1 2 to see your calls Restoring the messages and calls indication e Press Feature J 8 JJ E P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 100 Customizing your telephone Norstar PLUS Modular ICS 2 0 System Coordi
89. he page zone you have requested For other displays see Common feature displays on page 149 Tip You can make an announcement to one person by placing a voice call to their telephone P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 82 Communicating in the office Using Page with external paging equipment When you make a page that uses external paging equipment external page or combined page the Long Tones feature is automatically activated for the external paging system only This allows you to control optional equipment with the Long Tones feature Sending messages using the display The Messages feature allows you to leave a message on the display of another Norstar telephone and lets you know if you have any messages waiting The Messages feature uses a message waiting list to Keep a record of your internal messages and your external voice mail messages if you subscribe to a voice message service with visual message waiting indication F Sending a message You can leave a message on the display of another telephone in your Norstar system You can send up to four messages to different telephones including your voice message center If your telephone is a direct dial telephone or a central answering position CAP you can send up to 30 messages If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature the message remains on your
90. hich information is displayed first You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feaure J J 2 eJCJBJ4 2 Press 6 4 e the default System Coordinator password 3 Press Show and enter the internal number of the telephone you wish to program 4 Press Shw 5 Press Next J four times 6 Press Show J 7 Choose a setting at 1 tbisrlay using the CHANGE button The choices are Hame Humbr or Line You may see Unknown name or Unknown number on the display if the information is not available from your telephone company You may see Private name or Private number on the display if the caller blocks that information Picking up a call ringing at another telephone You can pick up a call ringing at another telephone using Directed Pickup or Group Pickup P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 34 Answering calls Answering any ringing telephone using Directed Pickup Fa JOE You can answer any telephone that is ringing in your Norstar system Press ame JDO e Enter the internal number of the ringing telephone Call Pickup cannot be used to answer private lines To use Call Pickup Directed Pickup the telephone must be ringing If for example the auxiliary ringer is ringing but the call is not ringing at a telephone the call cannot be answered using Directed Pic
91. if you wish to have any telephones in your system wall mounted Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Troubleshooting Using the alarm telephone An alarm telephone displays Norstar s system alarm codes should they occur It is a Norstar telephone with a two line display M7310 or M7324 telephones that the installer or customer service representative has assigned as an alarm telephone Reporting and recording alarm codes If an alarm message appears on the alarm telephone s display e Record the alarm number e Press TIME and record the time displayed e Call your installer or customer service representative and report the alarm code e After speaking to your installer or customer service representative press CLEAR Displays Alarm 61 4 2 Report this alarm and the time it occurred to TIME CLEAR your installer or customer service representative Testing the telephone If you Suspect something is wrong with a button the speaker the displays or some other part of the Norstar telephone hardware you can do a quick test to see which part of the telephone is broken Tip Ensure that the function of a button matches its label by pressing o Jand then the button to see its function You can end the telephone testing session anytime by pressing Ris or Feature unless you are testing those buttons The test feature will time out after 30 minutes of no activity P08578
92. ine pools their telephones can use Using a line pool to make a call 6J Press Ow e Enter a line pool access code If you have a free internal line you can make a call using a line pool without entering the feature code first e Select an internal line intercom and dial the line pool access code Tip f no lines are available in the line pool you can use Ring Again at the busy tone You will be notified when a line in the line pool becomes available See Using Ring Again on page 52 Programming a memory button with a line pool feature code When you program a button with the line pool feature code you must enter a line pool access code after the feature code The programmed line pool button accesses a specific line pool not the line pool feature See Programming feature buttons on page 96 for more information If you program a button with an indicator to access a line pool when all the lines in a line pool are busy the indicator for the line pool button turns on The indicator turns off when a line becomes available Changing how you dial your calls 22 J 6 e e Press Feature 8 J e Press or HEXT until the dialing mode you want appears P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 50 Making calls e Press or OK to select the displayed dialing mode The dialing modes feature code cannot be programmed onto a memory button Using Standard dial S
93. ing an analog terminal adapter ATA Your installer or customer service representative programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone External calls parked for longer than the programmed delay are returned to your telephone Call Park can be disabled by your installer or customer service representative P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 70 Transferring calls Displays Already rarked Ho call to Fark Invalid number Ho call on 141 Park denied Parked on 482 PAGE EIT Parking full The person you were talking to has already parked your call You cannot park the same call You have attempted to use Call Park with no active call on your telephone If the call you wish to park is on hold reconnect to it before you park it You have entered an invalid retrieval code There was no call on the retrieval code you entered You have tried to park a conference call Split the conference and park the calls separately The person who retrieves the calls can reconnect the conference Record the code shown Use Page Feature _ 6 0 or press PAGE to announce the call and its retrieval code All available retrieval codes are in use Transfer the call or take a message instead For other displays see Common feature displays on page 149 Using Callback When you direct a call you have answere
94. ish You have attempted to redirect calls on an incoming line group You can only redirect calls on individual lines and you cannot redirect calls on an incoming line group Select the line that will be used to redirect calls out of the system Press the lines to be redirected To undo a line selection press it again Press ALL to redirect all your lines Continue to press the lines to be redirected Press or K when you are finished The line you are attempting to redirect cannot be redirected because the hardware does not support redirection Displays while canceling redirection Select linets3 QUIT ALL Select linets3 ALL OK Press the lines that are no longer to be redirected The lines light up as you press them Once you cancel redirection for a line you cannot restore it by pressing the line again Press ALL to cancel redirection for all your lines When you are finished press or DE Continue to press the lines that are no longer to be redirected Press or OK when you are finished For other displays see Common feature displays on page 149 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 78 Forwarding your calls How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to another telephone within the Norstar system Line Redirection redirects only the lines you specify no matter which tele
95. it Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones You will need the programming template found at the front of this guide See Getting Started for more information e Press Feature J F J JeJEJ SJE 4 e Press 6 4 6 the default System Coordinator password e Press Show and enter the internal number of the telephone you wish to program e Press Show e Press Next three times The display shows Restrictions e Press Show twice e Press Next twice The display shows Allow saved noi e Press CHAHGE to choose Yes or H No Displays Hidden number You have saved a speed dial number that displays a name rather than the number The number will be dialed correctly but you cannot see it Ho number saved You have tried to save the number of an incoming call You can only save numbers that you have dialed yourself P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 62 Time savers for making calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Handling many calls at once Using Hold You can temporarily suspend a call by pressing Hold When a call is on hold its indicator flashes on all telephones that have access to the line The call can be retrieved from any of these telephones On the M7100 telephone alternates between two lines one active one
96. its CHANGE Display digits CHANGE Press Next Your choices are Yes and No Yes means the display will show the telephone number Press CHAHGE No means the display will show a name for the code Program a name for a speed dial The system has a standard name to display so it is not necessary for you to program one However if you have chosen not to display the telephone number you may want a specific name Display digits H CHANGE Hamer Sus Sed Di CHANGE carl ehhh CHANGE Hames _ EP Press Press l This is the name the display will show if you don t change it Press CHAHGE Decide the name you want to give to the speed dial code Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations 17 Press the telephone s numeric dial pad button that has the first letter of the name until the display shows the letter you want Hames Press gt BESP gt Hames S_ Use the dial pad and gt until you have the po eieeir ace entire name The name can be up to 16 characters long including spaces Press on the numeric dial pad to add spaces me SAVINGS BANK Press Net k ar eee Hame SAVINGS BA Press to end your session CLR CHANGE Or you can press Heading then Next to program another speed dial number End of session Entering letters and numbers using the dial pad first press fourth
97. kup It must be answered normally at a telephone that has a flashing indicator for the call or by using Trunk Answer You can also answer a call that is ringing because someone has transferred the call to a telephone and the call is ringing on an intercom button Tip Directed pickup can also retrieve calls that are ringing on an Answer DN While you may enter the internal number of the telephone you hear ringing it may be calls from another telephone you are answering Answering a ringing telephone using Group Pickup Your Norstar system can be divided into nine pickup groups If you are a member of a pickup group you can pick up a call that is ringing at any telephone in your pickup group Press Feawe JOE Group Pickup cannot be used to retrieve a camped call If there is more than one incoming call at a telephone in a pickup group a call ringing on an external line is answered first followed by calls on the prime line and finally calls on internal lines Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 35 Changing a telephone s pickup group Telephones can be put into and taken out of pickup groups You will need the programming template found at the front of this guide See Getting started with Norstar for more information 1 Press Feaure J J 2 eJCJBJ4 2 Press 6 4 e the default System Coordinator password 3 Press Show and enter the inte
98. l 60 sending messages using display 82 Set Lock 129 Speed Dial 58 Test a Telephone 145 147 Time and Date 125 Trunk Answer 35 User Preferences 101 Voice Call 85 Voice Call Deny 86 file transfer using ISDN 114 Forward denied 74 Forward gt 74 forwarding calls 22 Call Forward 71 Call Forward delay 72 Call Forward No Answer 72 Call Forward on Busy 72 Do Not Disturb on Busy 73 Line Redirection 74 78 G Group 4 fax using ISDN applications 114 Group Listening 40 canceling 40 Group Pickup 34 H handling many calls at once Call Queuing 64 Hold 63 handset speaker testing 147 handset testing 146 Handsfree making calls 41 muting 41 43 Handsfree Answerback programming 43 Voice Call 85 headset Handsfree requirement 43 testing 147 hearing aid compatibility 31 Hidden number 58 61 Hidden number 47 Hold automatic 63 button 4 Conference Call 38 exclusive 64 getting information for a call on 32 listening while on hold 63 retrieving call 63 Hold or release 92 151 host system signaling Link 131 Pause 132 Programmed Release 133 run stop 133 Wait for Dial Tone 134 Hotline bypassing 128 setting up the telephone 128 In use 84 152 In use SETHAME 92 Inactive feature 149 incoming call indicator 27 Incoming Line Group button 27 definition 140 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 161 Incoming onl 152 indicator incoming call 27 Installer programmi
99. ld routinely erase log items that you ve read to make space for new items in your log e Display the item you want to erase e Press or ERASE e Press to exit P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 90 Tracking your incoming calls If you accidentally erase an item you can retrieve it Press or UMD immediately after accidentally erasing an item Press to exit Making a call using Call Log You may find it helpful to place calls from within your Call Log The number stored for each call may vary depending on the type of call For example if the call was placed from a Centrex or PBX system the first few numbers may need to be trimmed before you can make the call If the number you want to call is long distance or if you want to use a line pool you may need to add numbers To place a call Creating a password to your Call Log Display the log item for the call you want to place Display the associated telephone number Press f m or TRIM once for every digit that you want to remove Dial any extra digits required Press an external line or line pool button Lift the receiver This is not necessary if Handsfree is programmed at your telephone The displayed number is dialed Feature J 5 You have the option of accessing your Call Log through a password Press Feature _ l 5 The displays reads Hew Fassurd Enter your four digit
100. ll ISDN terminal feature 116 Automatic Telephone Relocation 109 139 auxiliary ringer 130 Background Music 111 turning off 111 Basic password 2 101 125 BESP 144 blocking calls see Do Not Disturb broadcasting using ISDN applications 114 busy 46 52 busy tone fast 137 Button erased 56 Button Inquiry 95 buttons Answer button 36 Button Inquiry 95 changing programming 102 display 4 5 dual memory 4 erasing programmed features 97 Feature 4 Handsfree mute 43 Hold 4 Last Number Redial 57 memory 4 55 143 moving line 98 numbering on all telephone types 102 programming features on 96 Release 4 30 Saved Number Redial 61 shift 4 testing 145 146 using a line button 48 using buttons 3 bypassing a Hotline telephone 128 C call overflow 141 ways to make a 46 Call 2217 150 Call blocked 51 Call Display information 31 Call Duration Timer 45 Call Forward and Line Redirection differences 78 automatic changing settings 72 Call Forward No Answer 22 Call Forward on Busy 24 72 canceling 71 Forward no answer 72 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Index 155 ISDN network feature 115 116 overriding 72 programming 22 72 to voice mail 73 using 71 Call information automatic 32 changing what is shown first displaying information 31 getting information for a call on hold 32 getting information for a current call 32 Call Log 87 Autob
101. lls from ringing at your telephone using Do Not Disturb DND 110 Stopping calls 110 Refusing to answer a call 110 Canceling Do Not Disturb 110 Using Do Not Disturb 110 Using Background Music 111 Turning Background Music off 111 ISDN terminals and services 113 ISDN applications 113 Videoconferencing and video telephony 113 Desktop conferencing 113 File transfer 114 Telecommuting 114 Group 4 fax 114 Remote LAN access 114 Leased line backup 114 LAN to LAN bridging 114 Broadcasting 114 Video surveillance 114 Internet and database access 115 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Contents vii ISDN network features 115 Nortel DMS 100 switch 115 AT amp T Lucent 5ESS switch 115 Siemens EWSD switch 116 Using System features 119 Using alternate or scheduled services 119 Preventing certain calls from being made 119 Making additional telephones ring 119 Changing the lines used by outgoing calls 119 Turning Services on and off 119 An example of how to turn on a Service manually 121 Turning Services on and off using feature codes 121 Viewing the active Services from a two line display telephone 122 Viewing the active Services from a one line display telephone 123 Using passwords 124 Using a Basic password 125 Registration password 125 Changing passwords 126 Clearing a Call Log password 126 Using special telephones 127 Direct dial 127 Changing the direct dial telephone assignments 1
102. m volume When the test has ended the display should briefly show Power OE The test lasts for five seconds or until you press a button P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 148 Troubleshooting Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Common feature displays You may see the following displays when you use a feature Access denied Denied in admin Feature timeout Inactive feature Invalid code Hot available Set locked 1234567598123 VIEWS OF 259 221 221 TRAHSFER Someone is already using programming or the feature you are trying to use is not compatible with the configuration of the telephone or line You have tried to use a feature but you have not been given access to it in administration programming You have taken more than 15 seconds to press a button in response to a display You have entered a feature code that is used by an application program that your system does not have You have entered an invalid feature code You have tried to use a feature that is not available in the present setup of your Norstar system You cannot use the feature you have chosen because your telephone is locked See Using Set lock on page 129 Press or press WIEW or VIEW to view a number that is too long to fit on the display Press or OF when you are finished This indicates a long distance call May be
103. n name The caller s name is unavailable 1 Unknown number The caller s number is unavailable 12 KATE SMITH _ indicates a new item HEST ERASE MORE 123KATE SMITH i indicates that the call was answered HET ERASE MORE 125KATE SMITH 5 indicates a long distance call HEXT ERASE MORE P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 92 Tracking your incoming calls 4941234567898 123 HEST ERASE MORE Callis bumred Hold or release In use SETHAME Jan 4 9100a 3 HEST ERASE MORE Lineal 1227 NEXT ERASE MORE Linel JLogit NEST ERASE MORE Linebel HEST ERASE MORE Messages amp Calls MSG CALLS Hew calls begin Ho info to log Ho lod assigned Ho resume item indicates that the stored number has been shortened to its final 11 digits Press e W or MORE to display additional information about the call One or more log entries have been deleted by the Autobumping feature while you are looking at the Call Log Hold or release your active call before entering Call Log The external line is in use The repeat call counter shown along with time and date indicates the number of calls you have received from the same caller This call was answered at another telephone 227 This call was logged manually This call was not answered There are one or more items in your message waiting list and there are one or more new items in your Call Log Press 8 o
104. nal number you have called is busy Priority Call EJE If you get a busy signal or a Do Not Disturb message when you call someone in your office you can interrupt them Use this feature for urgent calls only Making a priority call e Press JEJ e Wait for a connection then speak A person who receives a priority call while on another call has eight seconds to accept or block the call For information on blocking calls see Stopping calls on page 110 If the person does nothing the priority call feature puts their active call including conference parties on Exclusive Hold and connects your call Giving a telephone the ability to make priority calls You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feaue J e be e e k l 2 Press 6 4 6 the default System Coordinator password 3 Press Show and enter the internal number of the telephone you wish to program 4 Press Show twice Press Next nine times The display shows Priority calli Press CHANGE to choose Yes or H No Displays Call blocked You tried to place a priority call to another Norstar telephone The person you called has blocked your call Try to call later P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 52 Making calls Please wait Priority denied The party you are calling has eight seconds to decide whether
105. nator Guide P0857846 Issue 02 User Preferences The User Preferences section of programming allows you to program memory buttons speed dial codes and other settings for any Norstar telephone on the system For example an employee may want to have the Do Not Disturb feature programmed onto a memory button or create a speed dial code Instead of programming from the employee s telephone you can go into programming on the telephone nearest you to make the change Using User Preferences fFeawe JER ERIE e Press Feature J amp E UJ SJEJR Feature J EJee 7JCJZ e Enter your System Coordinator or Basic password the default passwords are 2 3 6 4 6 and 2 J4 By using a Basic password it is possible to have someone else do day to day upkeep of people s telephones without giving out access to sensitive programming See Using passwords on page 124 After you enter the proper password the display will show you the telephone with the lowest internal number followed by its name For example 221 Recertion e Press to move through all the telephones on the system e Press when you see the telephone you want to change The display shows the model number of the telephone at the extension The display will show Connect set if no telephone is connected at that internal number You cannot make changes if the model is Other e Press to move through all the subheadings in User
106. ncoming call If you answer before the Call Display information is available on your display and you press Feature s J _ J you will only see the line number or line name Displaying Call Information for a call on hold e Press Feature 8 O The display reads Felect a call e Select the line on hold Information about the call is displayed e Press or WIEW to display more information about an external call Tip f your telephone automatically displays Call Display information for a call you still need to press Feature _ 8 1 1_ before you can press or WIEW to display more information about the call Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line After the call is answered Call Display information is always shown at the telephone that answered Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 33 the call Your installer or customer service representative can program telephones to have automatic Call Display Changing which information is shown first about a call Depending on the services you subscribe to Call Display information may contain up to three parts the name of the caller the number of the caller and the name of the line in your Norstar system that the call is on For each telephone you can determine w
107. ne It allows individuals to change how their telephone works to suit themselves fa Before you start Before you start plan what changes you want to make Record the changes in the Programming Record so you will have the information at hand For example if you are going to program system speed dial numbers fill out the page in the Programming Record so you will have all the numbers and codes handy once you start programming fs What you ll need to do programming Programming is done using a telephone that can show two lines of information on its display Examples of telephones with two line displays are shown on the next page You will also need a programming overlay to show which buttons to press when you are doing programming The programming overlay is found at the front of this guide When you use a telephone for programming it is taken out of service This means it is unable to receive or make calls and the call forward Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Getting started with Norstar 3 features do not work Do not use the main reception telephone for programming because you may lose incoming calls Fai Using Buttons The two line telephone you use for everyday calling is also used for changes and maintenance Examples of telephones with two line displays are shown in the illustration 000000 000000 a a eS aa a 5
108. ne Partial and Full Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 131 Turning the auxiliary ringer for a telephone on or off You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feawe J J J2 eJCJBJ4 2 Press 6 4 6 the default System Coordinator password Press at Terminalst5ets Enter the internal number of the telephone you wish to program and press The display reads Carabilities 5 Press Show J 6 Press until the display shows Aux ringer 7 Use CHANGE to select Yes or H No Your installer or customer service representative can program the auxiliary ringer to start ringing for incoming lines as part of Ringing Service Using Host System dialing signals You can access host systems such as private branch exchanges PBX from Norstar by using host system signaling features also known as end to end signaling These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences Link If your Norstar system is connected to a private branch exchange PBX you can use a Link signal to access special features On some telephones Link is called FLASH The Li
109. ne on hold e Press 3 e Press the appropriate button to retrieve the held call this is automatic on the M7100 telephone You can create a conference when you are on a call e Make a second call e Press l e Press the button where the first call is on hold to create a conference Only the person who established the conference can process the conference by using the procedures described in this section Tip You can also create a conference by releasing privacy on a call See Turning Privacy on or off for a call on page 44 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 38 Answering calls Disconnecting one party You can disconnect one party from a conference and continue talking to the other On an M7208 M7310 or M7324 telephone e Press the line button of the call that you want to disconnect The call that you want to keep is automatically put on hold e Press Ris The call is disconnected e Press the line button of the held call to speak to the remaining person On an M7100 telephone e Press 3 to place one caller on hold Press again to put the caller you want to keep on hold e Press Ris The call is disconnected e Press to speak to the remaining party Independently holding two calls For all Norstar telephones except the M7100 telephone you can put the two people in a conference call on hold independently so that they cannot talk to each other e Press
110. nected automatically when the priority call ends unless you transfer the priority call in which case you must press the line button of your original call to reconnect Use DND Feature J or press BLOCK to reject a priority call You have no free line buttons on which to receive a call Release one of your current calls and try again to answer the incoming call You have received a Ring Again offer for a line pool Press the flashing internal line button or WES to use the line pool On the M7100 telephone just lift the receiver Otherwise press H or wait 30 seconds for the Ring Again offer to expire You cannot program a feature button while you are on a call You have tried to use a feature while you were on a call or had calls on hold Release the call or calls before using the feature The line is in use Make the call using normal methods or wait until the line is free You have tried to make receive or pick up a call when no line button was available Some features also require you to have a button free Releasing calls can free up line buttons P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 152 Common feature displays Make calls first Ho free lines Ho line selected In use 221 Incoming only ae QUIT EBKSP OK Invalid number Line denied Restricted call The feature you tried to use requires you to be on an active call at your telephone This displa
111. ng 2 10 Integrated Services Digital Network see ISDN Intercom 76 intercom using as the line for Autodial 56 Intercom 56 internal numbers length of 140 internal page 79 Internet access using ISDN applications 115 Invalid code 60 Invalid code 134 149 Invalid location 98 Invalid number 56 Invalid number 67 70 152 Invalid zone 81 ISDN Integrated Services Digital Network applications 113 115 broadcasting using 114 connecting to 113 description 113 desktop conferencing using 113 equipment 113 115 file transfer using 114 Group 4 fax using 114 Internet access using 115 LAN access using 114 LAN to LAN bridging using 114 leased line backup using 114 network features 115 116 telecommuting using 114 videoconferencing and video telephony using 113 videosurveillance using 114 L LAN access using ISDN applications 114 router 114 to LAN bridging ISDN applications 114 language changing on the display 96 105 Last Number Redial programming 57 Last Number Redial using 57 leased line backup using ISDN applications 114 length of call timing 45 length of internal numbers 140 letters entering with dial pad 17 limiting access to Norstar 135 telephone feature use 129 telephone programming 129 using alternate or scheduled services 119 line assignment 140 button moving 27 98 button using to choose a line 48 changing the name 20 109 Incoming Line Group button 27 indicators description 28 P08578
112. nk Fax to Documentation User Comments Survey Nortel Product Training and Documentation 1 972 684 8699 Please circle the most appropriate number on the scale for each question 1 Overall are you satisfied with this document Yes 7 6 5 4 3 2 1 No 2 Is it easy to find information in this document Yes 7 6 5 4 3 2 1 No 3 Have you found the information in this document to be technically accurate Yes 7 6 5 4 3 2 1 No 4 Is this document clearly written Yes 7 6 5 4 3 2 1 No 5 Is the information in this document complete for its purpose Yes 7 6 5 4 3 2 1 No 6 Does this document help you do your job Yes 7 6 5 4 3 2 1 No Comments Optional Your name Fax Company Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 After you have finished programming store your Norstar Programming Overlay in the slots provided on the back cover Apr s avoir termin la programmation rangez la grille Norstar dans les fentes pr vues a cet effet a la fin de ce guide Cuando haya terminado de programar inserte en estas ranuras su Plantilla de programaci n Norstar que se encuentra en la contra tapa yw Vy
113. nk signal can also be included as part of a longer stored sequence on an external autodial button or in a speed dial code The Link symbol 5 uses two of the 24 spaces in a dialing sequence P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 132 Using System features Preventing a telephone from using Link Link can be restricted at individual telephones You will need the programming template found at the front of this guide See Getting Started for more information e Press Feature J F J JeJEJ3 EJ e Press 6 4 6 the default System Coordinator password e Press Show and enter the internal number of the telephone you wish to program e Press Show e Press Next three times The display shows Restrictions e Press Show twice e Press Next three times The display shows Allow linki e Press CHAHIGE to choose Yes or H No Tip f your Norstar system is connected to a private branch exchange PBX program Link onto a memory button for one touch access Pause The Pause feature enters a 1 5 second delay in a dialing sequence on an external line This is often required for signaling remote devices such as answering machines or when reaching through to PBX features or host systems You can program more than one pause in an external autodial or speed dial sequence The Pause symbol uses one of the 24 spaces in a dialing sequence For pulse dialing
114. ntents iii Making calls 46 Choosing a line using a line button 48 Line pools 48 Using a line pool to make a call 49 Programming amemory button with a line pool feature code Changing how you dial your calls 49 Using Standard dial 50 Using Automatic dial 50 Using Pre dial 50 When the internal number you have called is busy 51 Priority Call 51 Making a priority call 51 Giving a telephone the ability to make priority calls 51 Using Ring Again 52 Turning on Ring Again 52 Canceling Ring Again 52 Time savers for making calls 55 Storing a number on a memory button for Autodial 55 Adding an autodial button 55 Choosing a line for Autodial 55 Using intercom as the line for Autodial 56 Using Last Number Redial 57 Preventing a telephone from using Last Number Redial 57 Using Speed Dial 58 Making a speed dial call 59 Changing and adding System Speed Dials 59 Adding or changing User Speed Dial 59 Using Saved Number Redial 60 Saving a number 61 Dialing a saved number 61 Preventing a telephone from using Saved Number Redial 61 Handling many calls at once 63 Using Hold 63 Retrieving a held call 63 Holding automatically 63 Listening on hold 63 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide iv Contents Holding a call exclusively 64 Using Call Queuing 64 Transferring calls 65 Using the transfer feature 65 Transferring a call 65 Transferring external calls 65 Canceling a transfer 66 U
115. ogram and OF Enter the number you want to program onto QUIT OK the button then press or Qk You may include a line or line pool selection in an autodial sequence by selecting the line before entering any digits Programmed The number is stored on the button For other displays see Common feature displays on page 149 Using Last Number Redial You can redial the last external number you dialed e Press GJ Last Number Redial records a maximum of 24 digits Tip f you have a programmed Last Number Redial button you can use Button Inquiry 0 then press the Last Number Redial button followed by to check the last number before you dial it Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones You will need the programming template found at the front of this guide See Getting Started for more information e Press Feature J J 2 Je 3 G e Press 6 4 6 the default System Coordinator password e Press and enter the internal number of the telephone you wish to program P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 58 Time savers for making calls Press Snow J e Press three times The display shows Restrictians e Press twice e Press Next The display shows Allow last nat e Press CHAHGE to choose Yes or H No Displays Hidden number The last number you dialed
116. on hold The M7100 telephone cannot retrieve a call placed on hold by another telephone Retrieving a held call You can connect to a call on hold by pressing the flashing line button of the held call Holding automatically If your line has been programmed with full autohold you can switch from one call to another and have your calls put on hold automatically e Press the line button of the caller you want to speak to Your current caller is put on hold automatically Listening on hold If you have been put on hold you can hang up the receiver while you wait for the other person to return e Press Hold e Hang up the receiver e Press the line button of the call You may hear indications from the far end that you are on hold for example tones or music P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 64 Handling many calls at once e When the person you were talking to returns you will hear them through your telephone speaker Lift the receiver and talk Tip If Automatic Handsfree has been assigned to your telephone you can use the Handsfree Mute feature instead of Listen on Hold Holding a call exclusively e You can put a call on Exclusive Hold so that it can be retrieved only at your telephone e Press Feature 7 o or Feature Hold The line appears busy on all other telephones and the call cannot be picked up by anyone else in the office Displays On hold
117. ontents Viewing information about a call on the display 31 Using Call Information for a particular call 31 Displaying Call Information before or after answering 32 Displaying Call Information for a call on hold 32 Making Call Display information appear automatically at a telephone 32 Changing which information is shown first about a call 33 Picking up a call ringing at another telephone 33 Answering any ringing telephone using Directed Pickup 34 Answering a ringing telephone using Group Pickup 34 Changing a telephone s pickup group 35 Trunk Answer 35 Answering a call using Trunk Answer 36 Answer buttons 36 Creating a Conference Call 37 Disconnecting one party 38 Independently holding two calls 38 Putting a conference on hold 38 Splitting a conference 39 Removing yourself from a conference 39 Listening to a call as a group 40 Canceling Group Listening 40 Using Handsfree Mute 40 Answering calls without lifting the receiver 41 Making calls without lifting the receiver 41 Muting Handsfree 41 Changing a regular call to handsfree 41 Changing a handsfree to a regular call 42 Using Handsfree 42 Changing Handsfree for a telephone 42 Handsfree Answerback 43 Turning Privacy on or off for a call 44 Creating a conference by releasing privacy 44 Making a call private 45 Checking the length of a call using Call Duration Timer 45 Disconnecting by accident 45 Time 45 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Co
118. open concept environments use the receiver when handsfree communication is not necessary or when you need privacy during a call Another option is to use a headset Changing Handsfree for a telephone You can program the type of Handsfree used with each telephone or activate Handsfree Answerback You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feaue J J 2 eJCJBJ4 2 Press 6 4 6 the default System Coordinator password Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 43 3 Press and enter the internal number of the telephone you wish to program 4 Press twice 5 Press three times 6 Choose a setting at Handsfree using the CHANGE button There are three ways to set Handsfree for an individual telephone Handsfree Hone Handsfree is not available to the telephone CHAHGE Handsfree Auta You can make or answer a call without CHANGE having to pick up the receiver or press The telephone s internal microphone and speaker turn on automatically when you press a line or intercom button to make or answer a call Handsfree Std A standard version of Handsfree described CHAHGE Using Handsfree Mute on page 40 For other displays see Common feature displays on page 149 Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone A Handsfre
119. or administration programming D M 1 N is the password unless the password has been changed Check the Programming Record for the most recent password ie Ending a session Displays digits Press to end the session CHANGE End of session After a few seconds the time and date will reappear on the display The system goes ahead with any changes you make to programming as soon as you move away from a setting either by using the navigation buttons or Ris You can see if the changes you have made to telephone programming have taken effect by pressing UPDATE display key The display will show you how many telephones have not been updated yet Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Getting started with Norstar 11 Press EHs to see the specific extensions where programming changes have not taken effect yet Items will disappear from the list as they are updated Record any changes you make in the Programming Record lf there is a problem with the system the installer needs to see a history of the changes you have made Also remember to inform people in your office of any changes you have made that affect them For example you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 12 Getting started with Norstar Norstar PLUS Modular
120. ormation without using paper and pencil e record only selected calls that you choose as opposed to using Call Log automatically e quickly record caller information before a caller hangs up To log an external call manually eJtJeJ e Press Feature Feature s 1 5 Deleting old log items Your log has a set number of items that it can hold When it becomes full new calls cannot be logged When your log is full Autobumping Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Tracking your incoming calls 89 automatically deletes the oldest Call Log item when a new call is logged To enable autobumping e Press Feature 8 1 5 J To disable autobumping e Press Feature 8 1 J 6 Viewing your Call Log Feature l s 1 2 To view your log e Press Feature _ 8 1 2 The display shows the number or previously read items old and the number of new unread items new in the log e Press or GLE to view old items press or HEW to view new items e Press 0 or RESUME to display the last item you viewed the last time you viewed your Call Log Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company Viewing a Call Log item To view the information for a call log item e Press fe W or MORE Erasing log items You shou
121. password The display reads Fereat Hewi Re enter your four digit password The display reads Password changed which confirms that your password has been assigned To enter Call Log using your password Press Feature 8 1 2 to enter Call Log If you have programmed a password the display reads Password Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Tracking your incoming calls 91 e Enter your four digit password If you forget your Call Log password it can be deleted in programming See Using passwords on page 124 J JJ Feature Changing your Call Log password e Press Feature _ e 5 The display reads 01d rassurd e Enter your old password The display reads Hew Fassurd e Enter your new four digit password The display reads Fereat Hews e Re enter your password The display reads Password changed which confirms that your password has been changed Feature 1 8 5 Deleting an assigned password e Press Feature 8 6 The display reads Old Fassuird e Enter your old password The display reads Hew Fassurd e Press or Ok The display reads Ho Pswd assigned which confirms that your password has been deleted Programming a telephone to log calls automatically Your installer or customer service representative can program each telephone to log calls coming in on a line automatically Displays 1 Unknow
122. phone receiving the call cannot accept voice calls for one of the following reasons it is active or ringing with another call Call Forward is turned on Do Not Disturb is turned on Voice Call Deny is turned on it is not a Norstar telephone Your call proceeds automatically as a regular ringing call Woice call The line is open for you to speak Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Tracking your incoming calls Using Call Log Telephones can automatically log Call Display information for calls on an external line The line must appear on that telephone but it does not have to be a ringing line If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider you will be able to capture information about incoming callers in your call log The same feature is supplied by an ISDN service package that comes with calling line identification Call Log creates a record of incoming external calls For each call the log could contain sequence number in the Call Log name and number of the caller e indication if the call was long distance e indication if the call was answered and identity of who answered it e time and date of the call number of repeated calls from the same source name of the line that the call came in on Call Log can help you to e keep track of abandoned or unanswered calls e
123. phones they appear on to a telephone outside the Norstar system Line Redirection takes precedence over Call Forward Using Line Redirection You redirect lines at a telephone but once redirected the lines are redirected for the entire system You can only redirect lines that appear at line buttons on your telephone You can answer the telephone if it rings while you are in the middle of programming Line Redirection but none of the Norstar call handling features are available until the feature times out If you need to use a Norstar feature to process the call quit Line Redirection programming by pressing Feature _ Do not press or you will disconnect the call you are trying to process While you are programming Line Redirection you will not receive any indication of calls that do not actually ring at your telephone Be careful to avoid redirection loops If for example you redirect your lines to your branch office and your branch office redirects its lines to you you can create a redirection loop If these calls are long distance you will end up paying charges In certain situations callers may experience lower volume levels when you redirect calls to an external location Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Communicating in the office Paging Feature J 6 J 0 Paging allows you to make announcements over the Norstar system using the telephone speakers or your loudspeaker syst
124. press second press third press P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 18 Frequently used programming operations ig Changing the name of a telephone Begin the programming session Jan 1 12 8 Fm Press Feature Feature Press 2 6 6 J 3 4 J Password Press 6 4 Je RETRY Change the name of a telephone Terminals Setsk Press Show Show set __ Enter the internal number DN of the LIST telephone or voice mail extension In this example it s 221 If the set has already been given a name it will appear after DH on the display 221 221 Press Show then Next FINE Hamer 221 This is the name the display will show if CHANGE you don t change it Press CHAHGE Decide what name you want to give to the telephone number Hamer _ Press the telephone s numeric dial pad Rae button that has the first letter of the name until the display shows the letter you want Hare J Press gt BESP 2e Hamer J_ Use the dial pad and until you have e B it the entire name Name JEAN B Press to use the name you eS RE have entered The name can be up to 7 characters long including spaces Hame JEAN B Press to end your session CHANGE Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations 19 You can also press once to continue programming this telephone or press
125. quit The name of the current Restriction service schedule is displayed Press or HE T to see the other Ringing service schedules Press or OE to select the desired schedule You are viewing the active Services Press or HET to see the other active Services Press or EXIT to quit The name of the current Ringing service schedule is displayed Press or HEXT to see the other Ringing service schedules Press or Ok to select the desired schedule You are viewing the active Services Press or HET to see the other active Services Press or EXIT to quit The name of the current Routing service schedule is displayed Press or HEXT to see the other Routing service schedules Press or OK to select the desired schedule Press or OK to select this schedule or HEXT to see the next available schedule or or QUIT to exit If you select this schedule it will be in effect until the next automatic schedule takes effect P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 124 Using System features Ho services OH You have entered the Show Services feature code and there is no active Service Services oH There is a Service active in your system LIST Press or LIST to view the active Services For other displays see Common feature displays on page 149 Services that have been turned on automatically are indicated by an asterisk before the name on the display You can neither m
126. r the redirection number helps avoid this possibility An autodial button used for line redirection must be programmed to use a specific line Canceling Line Redirection Feature 8 4 e Press Feature JJ ej e Select the lines you no longer want to be redirected Allowing a telephone to redirect calls You can turn a telephone s ability to redirect calls on and off You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feature PJ eI eJel ej ese 2 Press fe password a 6 the default System Coordinator 3 Press Show and enter the internal number of the telephone you wish to program 4 Press Show twice Press Back four times The display shows Allow redirects P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 76 Forwarding your calls 6 Press CHANGE to select Yes or H No Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly 200 milliseconds when a Call is redirected on one of its lines You will need the programming template found at the front of this guide See Getting Started for more information 1 2 Press Feature J XJ J 2 JeJejJGJ eb Press 6 4 6 the default System Coordinator password Press Show and enter the internal number of the telephone you wish to program Pre
127. ra dial 121 124 127 Hotline 128 log calls automatically 87 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 168 Index M7100 illustration 142 M7310 illustration 3 M7324 illustration 3 mounting on wall 144 moving 109 prime 127 prime telephone 28 testing 145 147 testing buttons 145 146 display 146 ending a session 146 handset 146 headset 147 power supply 147 telephone 145 telephone speaker 147 Their list full 85 Srarties only 39 time and date changing 13 displayed instead of messages and calls 99 displaying 45 Feature J J J TJ 0 J MJ EJ 13 125 Feature e o 6 84 length of a call 45 time savers autodial 55 Saved Number Redial 60 Speed Dial 58 tone camped call tones 67 controlling length 133 remote access tones 137 voice call 85 tracking incoming calls Call Log 87 transfer see Call Transfer Transfer denied 67 transferring calls 65 Callback 70 parking a call 69 using Camp on 67 troubleshooting reporting and recording alarms 145 testing the headset 147 the power supply 147 the speaker in the handset 146 the telephone buttons 146 the telephone display 146 the telephone speaker 147 using the alarm telephone 145 Trunk Answer 35 U understanding programming 1 Unesuirred line 77 Unknown name 91 Unknown number 60 until 123 UPGATE 10 Use line Fool 151 User Preferences 101 107 Feature J XJ e UJ ISJEJ RJ 125 User Sp
128. rammed Release in a programmed dialing sequence Run Stop 3 Run Stop inserts a break point into a sequence of dialed numbers or characters used for automatic dialing This may be necessary when you are connecting to a PBX or similar host system P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 134 Using System features For example you can call a company with an automated attendant that instructs you to dial the internal number you need You can program the company number a Run Stop then the internal number on one external autodial button Press the autodial button once to dial the company number When you hear the automated attendant press the autodial button again to dial the internal number The Run Stop symbol T uses one of the 24 spaces in an autodial or speed dial sequence You can include up to three Run Stop commands in a dialing string The system will ignore a fourth Run Stop and any digits or commands that follow it in a programmed dialing sequence Wait for Dial Tone Feature 8 0 J Wait for Dial Tone causes a sequence of numbers to pause until dial tone is present on the line before continuing to dial This is useful if you must dial a remote system and then wait for dial tone from that system before dialing the rest of your number The Wait for Dial Tone symbol 5 uses two of the 24 spaces in an autodial or speed dial sequence Displays Invalid code You have enter
129. ri a Press CHAHGE HEXT CHANGE Year Press the dial pad buttons to enter the year CAHCL Year 98 Press HEAT HERT CHANGE Month ai Press CHAMGE HEXT CHANGE Month _ Press the dial pad buttons to enter the month CAHCL Use numbers for the months 01 is January 12 is December Month a7 Press HEST HERT CHANGE Das 81 Press CHAHGE HEXT CHANGE Day Press the dial pad buttons to enter the day CAHCL Day 15 Press to end your session CAHCL End of session The clock also controls the schedules used for services such as ringing and routing services After a power failure the clock will be behind by the length of time power was lost For example if the power is out for two minutes the clock will be two minutes behind Your Norstar system can change automatically between North American daylight saving and standard time This option is set by your customer service representative or installer and can be changed by contacting them Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Frequently used programming operations 15 fa Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two digit code To change a speed dial that already exists follow the same steps The new programming will overwrite the previous number and settings Begin the programming session Jan 1 12
130. rnal number of the telephone you wish to program 4 Press Show twice Press Next five times 6 Press CHAHGE at Fickur arr to assign the telephone to pickup group 1 2 3 or 4 5 6 7 8 9 or to Hone Displays Already joined Fickur denied Fickur Trunk Answer The Trunk Answer feature lets you answer a ringing call anywhere in the system from any telephone in the system The line you are You are already connected to the telephone that made the call you are trying to pick up This can happen if you are on a call to a co worker your co worker dials the number of a telephone in your pickup group and you attempt to pick up that call There is no call that you can pick up or the call that was ringing has already been answered You have tried to pick up a call on someone else s private line Enter the internal number of the telephone that is ringing You may use an internal autodial button to do this If you decide not to answer a ringing call after you have activated Directed Pickup press Feature 8 o o P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 36 Answering calls answering does not have to appear or ring at the telephone you are using Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active and if Trunk Answer is enabled by your installer or customer service representative Answering a call
131. rred to you by someone else in your Norstar system A camped call is waiting Press the line button or use Call Queuing to answer the call Press if you have an M7100 telephone You tried to use Call Queuing but no call was ringing at your telephone There is no call ringing at your telephone If you have a flashing line button but your telephone is not ringing press the line button to answer the call on that line The telephone to which you directed a call is not in service or is otherwise unavailable The call is returned to your telephone No one answered the call you parked The call has come back to you Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Common feature displays 151 Pick uF receiver Priority 221 BLOCK Release a call Use line pool VES Ho Hold or release Release calls Line in use Ho button free You have used the Call Queuing feature without picking up the receiver Auto Handsfree has not been assigned to your telephone You must use the receiver or to answer a call You are receiving a priority call If you are on another call inform the person you are speaking to that you are about to put the call on hold Press the flashing line indicator of the priority call or wait until the call connects automatically in eight seconds The priority call goes through when you hear the next beep Your active call is placed on Exclusive Hold It is recon
132. s are programmed by your installer or customer service representative Turning Services on and off The master control for how different services and their schedules are used by your system is in programming There are three settings Manual Automatic and Off P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 120 Using System features e Manual allows you to turn the service on and off at any time from a control telephone using a feature code e Automatic allows you to use the preassigned stop and start time for a service You are still able to start and stop the service by entering the appropriate feature code at a control telephone If you select this setting you will use the start and stop times programmed by your installer or customer service representative e Off prevents the service from being activated You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feature J J 2J JeJG 4 4 Press 2 3 6 4 6 the default System Coordinator password 3 Press Next J twice 4 Press Show _ at Services 5 Press Next until you see the Service you want to program 6 Press Show and Next until you see the schedule you want to program 7 Press Show and use CHANGE to select the setting that will work best for your office Off Manual or Automatic Each schedule can have its own config
133. s are used both for telephone features and programming but what each button does depends on what the display shows Some display instructions that you may see when making changes on the system are OE CHANGE or COF In this guide display button instructions are underlined Display buttons display button ia The programming overlay When you begin programming a group of buttons on the telephone become the buttons for moving through programming headings and settings The programming overlay is a paper cutout found at the front of this guide that shows the directions the four buttons will take you when programming P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 6 Getting started with Norstar Placing the programming overlay Norstar Programming Overlay soe 7 QUcS _ lt ao a Norstar Programming Overlay o S a a o adin o n n S900 S S Bak o000 co S a7 oD oucs Shows you the Norstar Programming Overlay _ Shows you the heading for the tein ain PT _ first setting the level Moves you one Back SED es O Moves you one item back atthe item forward at current level the current level Programming buttons are active or inactive at different stages of programming A button is active meaning you can use that option when the indicator next to it is lit lt 4 or P Norstar PLUS Modular ICS 2 0 Sy
134. s not programmed into your system Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 General System features The following features are available for the entire Norstar system Set profile Set profile lets you view but not change the programming settings for each Norstar set You can access Set Profile from any M7310 or M7324 telephone even while you are on a call e Press Feature J JJ SJE e Enter the internal number of the telephone whose programming you want to review e Use BACK SHOW and HEXT to navigate through the settings Line profile Line profile lets you view but not change the programming settings for each Norstar line You can access Line Profile from any M7310 or M7324 telephone even while you are on a call e Press Feature JJ ILC JNJ EJ e Enter the number of the line whose programming you want to review e Use BACK SHOW and HEXT to navigate through the settings Pulse or tone dialing If your external lines use pulse dialing you can switch temporarily to tone dialing to communicate with devices such as answering machines to access the features that PBX systems may offer or to use another Norstar system remotely e Press while on an active line Once you hang up your telephone returns to pulse dialing Disconnect supervision When Disconnect Supervision is assigned to a line the Norstar system monitors it to detect if an external caller hangs up
135. sing Camp on 67 Parking a call 69 Retrieving a parked call 69 Using Call Park 69 Using Callback 70 Forwarding your calls 71 Forwarding your calls to another Norstar telephone 71 Canceling Call Forward 71 Using Call Forward at your telephone 71 Overriding Call Forward 72 Changing the automatic Call Forward settings for a telephone 72 Changing Forward no answer 72 Changing the delay before a call is forwarded 72 Forward on busy 72 DND on Busy 73 Call Forward and Voice Mail 73 Line Redirection 74 Turning on Line Redirection 74 Canceling Line Redirection 75 Allowing a telephone to redirect calls 75 Turning the redirect ring for a telephone on or off 76 How Line Redirection is different from Call Forward 78 Using Line Redirection 78 Communicating in the office 79 Paging 79 Making a page announcement 79 Activating and deactivating the ability to page 80 Creating page zones 80 Using Page with external paging equipment 82 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Contents v Sending messages using the display 82 Sending a message 82 Canceling a message you have sent 82 Viewing your messages 83 Replying to a message 83 Removing items from your message list 83 Viewing messages you have sent 84 Using Voice Call 85 Making a Voice Call 85 Muting Voice Call tones 85 Answering a Voice Call without touching your telephone 85 Preventing Voice Calls to your telephone using Voice Call Deny 86 C
136. son you are trying to transfer at any time before the transfer is complete e Press Feature 7 0 or CAHCL e Ifyou are not reconnected to your original call press and then press the line key of the original call which is now on hold Displays 2213222 You are talking to the person you want to CAHCL RETRY JOIN transfer the call to Press RETR if you decide to transfer the call to someone else Press or JOIH to transfer the call 221 no reply The person to whom you tried to transfer a CALLBACK call did not answer Press CALLBACK or the flashing line button to reconnect to the call On the M7100 telephone lift the receiver Do not disturb The person to whom you tried to transfer a CAHCL RETRY JOIH call has Do Not Disturb active on their telephone Press JOTH to transfer the call anyway Press RETR to transfer the call to someone else Press CAHCL or the flashing line button to reconnect to the call on the M7100 telephone press Feature 7 0 Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Transferring calls 67 Invalid number CAHCL RETRY Line i huna ur LineBei gt z221 CAHCL RETRY JOIH Hot in service CAHCL RETRY Restricted call CAHCL RETRY Still in trensfer CAHCL RETRY Transfer denied CANCL RETRY Transfer toi2_ CAHCL RETRY You entered an invalid internal number Press RETR and enter the number again The external caller
137. ss Show twice Press Back three times The display shows Redirect ringi Press CHANGE to select Y Yes or H No Tip If a telephone has redirect ring enabled it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection Displays while redirecting lines Intercom Line Redirection QUIT ADD REMOVE Ho line to use You selected the intercom button as the facility to place the call on Enter a line pool code or a destination code Press or ADL to begin redirection Press or REMOWE to cancel a previous redirection You have one external line on your telephone but you need a second line to perform line redirection Redirect your external line using a line pool as the outgoing line Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Forwarding your calls 77 Qutdoingd line Pool code _ QUIT Redir by 221 OVERRIDE Redirect denied Select line out QUIT Select linets3 QUIT ALL Select linets3 ALL OK Unesuiered line You are attempting to redirect a line and the line you have chosen is the outgoing line you have selected as a destination You cannot redirect a line to itself Select another line Enter a valid line pool access code You have attempted to redirect a line but someone else has already redirected that line Press or OWERFICE to override the previous redirection and redirect the line as you w
138. ssible to set up forward loops where a Call is forwarded from one telephone to another in a circle and is never answered anywhere P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 72 Forwarding your calls Overriding Call Forward If you call someone who has their calls forwarded to you your call rings at that person s telephone even though they are forwarding their calls to you Changing the automatic Call Forward settings for a telephone Call forwarding occurs automatically when a call is not answered or the line is busy These automatic options are changed in programming For step by step instructions see Change where a call goes when there is no answer on page 22 Changing Forward no answer Forward no answer redirects unanswered calls to another telephone on your Norstar system For step by step instructions for changing Forward no answer see Change where a call goes when there is no answer on page 22 Line Redirection takes precedence over Forward no answer Changing the delay before a call is forwarded You can assign the number of times that the incoming call rings at your telephone before the call is forwarded To estimate the delay time in seconds multiply the number of rings by six For step by step instructions see Change the number of times the telephone will ring before it is forwarded on page 22 Forward on busy Forward on busy redirects your calls to another
139. stem Coordinator Guide P0857846 Issue 02 Getting started with Norstar 7 fal A map for working in programming The programming maps on the following two pages show the headings you ll see when you move through the display menu after pressing Feature gt E C NJ F J and entering the password the default password is A 0 mj C NJ or 2 8 4 6 Also the maps show you the choices under each menu heading A Basic password can be used with a limited number of feature codes including J J J E and the codes for turning call services on and off For more information see Using passwords on page 124 Terminals amp Sets Terminals and sets Customize the many features used by telephones You can change where a call is forwarded give a telephone a name or allow certain features to be used at a telephone You can also change the button programming on any telephone on the system Lines Lines Program names for each line Services Services Turn services on or off These are Ringing service often called night service that allows additional telephones to ring Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call will use Sus speed dial System speed dial Program up to 70 different telephone numbers so that people in your office can dial them with a two digit code Passwords Passwords Change the password you use
140. stem Coordinator Guide P0857846 Issue 02 Using System features 125 If you forget the administration or basic passwords you cannot do any programming Call your customer service representative to assign a new password The password is a one to six digit number It is advised to make your password at least six digits long for security reasons If you press CHANGE but do not enter a new password the existing password is erased Anyone can then access programming without a password The default System Coordinator password is a p M 1 N which is the same as 2 8 6 4 6 One password cannot be a subset of another one For example you cannot have 123 and 12345 Using a Basic password In addition to a System Coordinator password there is a Basic password This lets you delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming The default Basic password is 6 J 4 s _J c or2jJejJ J e You can enter the Basic password after the following feature codes e Feature _ U S E R User Preferences e Feature _ tT MJ EJ to change the system time and date Because the Basic password can be used to change the time you should give it out with care and change it when necessary for example when an employee leaves the company If restrictions routing or other services operate on a schedule changing the
141. supervised line or the call will be disconnected Displays 3 parties only You are trying to add a fourth party to your conference call or to join two conferences together Release one call from the conference before adding another or keep the two conferences separate Conf on hold You have put a conference call on hold Conference busy You have tried to make a conference call but your system is already handling its maximum number of conference calls P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 40 Answering calls Line ai 221 You are on aconference with the two lines or TRAHSFER telephones shown You can drop out of the conference and leave the other two parties connected Unsupervised Conference by pressing TRAHSFER or entering the Transfer feature code Press held line You have activated the Conference feature with one call active and another on hold Press the line of the call on hold to bring that person into the conference For other displays see Common feature displays on page 149 Listening to a call as a group e Joug You can let people in your office listen in on a call using Group Listening e Press Feature JeJOJEBJ You hear the caller s voice through your telephone s speaker Continue to speak to the caller through the telephone receiver Your telephone s microphone is off so the caller will not hear people in your office Feature
142. t attached to your ICS In accordance with U S copyright law a license may be required from the American Society of Composers Authors and Publishers or a similar organization if radio or TV broadcasts are transmitted through the Background Music feature of this telecommunication system Northern Telecom Inc hereby disclaims any liability arising out of the failure to obtain such a license Turning Background Music off The music stops automatically if you make or answer a call or if you press Feature 8 e P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 112 Telephone features Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ISDN terminals and services Integrated Services Digital Network ISDN technology provides a fast accurate and reliable means of sending and receiving data image text and voice information through the telephone system By using Basic Rate Interface BRI your ISDN service allows for faster transmission speeds and the addition of a variety of powerful business applications including remote LAN access videoconferencing file transfer and Internet access Your Modular ICS allows connection of 8 Basic Rate Access loops four 2B D channels that can be used for fully digital connections to ISDN networks and devices Loops are connections between the ICS and devices or between the ICS and the network Each loop provides
143. tandard dial lets you make a call by selecting a line and dialing the number If you have a prime line it is selected automatically when you lift the receiver or press Handsfree You cannot use Standard dial on an M7100 telephone unless you pick up the receiver first If you have an M7100 telephone use the Automatic dial or Pre dial feature for on hook dialing Using Automatic dial Automatic dial lets you dial a number without selecting a line Your prime line is selected as soon as you start dialing a number Automatic dial does not work if your telephone has no prime line or if your prime line is in use Telephones connected to an analog terminal adapter ATA cannot use Automatic dial Using Pre dial Pre dial lets you enter a telephone number check it then change it before actually making the call The call is not dialed until you select a line or line pool or pick up the receiver You can pre dial both external and internal numbers You must however select the correct type of line external or internal for the type of number you have entered Tip f your telephone starts ringing while you are pre dialing a number you can stop the ringing by turning on Do Not Disturb This does not affect numbers you are entering You cannot pre dial a telephone number if all the lines on your telephone are busy Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Making calls 51 When the inter
144. the call will use your prime line if you have one Using intercom as the line for Autodial If you press as the line for an external autodial number you must include a valid line pool access code or a destination code If line pool access codes or destination codes are changed remember to reprogram autodial numbers as well Displays aapa Continue to enter digits until the number is QUIT BKSP OK complete Press O or BESF to erase an incorrect digit Press or OK when you are finished Autodial full The memory allotted to autodial numbers in your Norstar system is full Button erased While programming external Autodial you erased the button by pressing or OE before entering any digits Enter digits Enter the number you wish to program QUIT OK choosing the line first if necessary exactly as you would if you were making a call Intercom _ Enter the internal telephone number you QUIT wish to program Invalid number You are programming an internal autodial button and have entered a number that is not an internal number on your system Enter a valid internal number If the number you are entering is a destination code use external autodial Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Time savers for making calls 57 Press a button Press the memory button you want to QUIT program Program and HOLD Enter the number you want to program onto the button then press Hold J Pr
145. the line button of one person The other person is automatically put on hold e Press Hia The second person is put on hold You can re establish the conference e Take one call off hold e Press lJ Take the other call off hold Putting a conference on hold You can put a conference on hold allowing the other two people to continue speaking to each other by pressing Hold sj You can reconnect to the conference by pressing either of the held line buttons For the M7100 telephone press Hold i Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 39 Splitting a conference You can talk with one person while the other person is on hold On an M7208 M7310 or M7324 telephone e Press the line button of the person you want to speak to The other person is automatically put on hold On an M7100 telephone e Press 3 The first party is on hold e Press Hia if necessary to switch parties You can re establish the conference Press 6J e Take the held call off hold This is not necessary for the M7100 telephone Removing yourself from a conference a You can remove yourself from a conference and connect the other two callers through your Norstar system e Enter the Transfer feature code o When you remove yourself from a conference using the Transfer feature and both callers are from outside your system one of the callers must have called you on a disconnect
146. the status of Norstar telephones The indicator is on when the telephone has an active call e Do Not Disturb turned on The indicator is off when a telephone has no active call acall on hold and no other active call Tip You can send up to 30 messages from a CAP Release button Pressing ends a call You do not have to put the receiver down also ends feature programming Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Answering calls 31 While you are on a call do not press to end a feature you are using If you do you will disconnect the call Use instead Hearing aid compatibility The receivers on all Norstar telephones are compatible with hearing aids as defined in the FCC rules Part 68 section 68 316 Not all hearing aids are optimized for use with a telephone Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company one line of information about an external caller is displayed after you answer Depending on the setting and the external information available either the caller s name or telephone number is displayed When you transfer an external call to another Norstar user this information is displayed on the recipient s telephone Call Display information becomes available between the first and second ring of an incoming call If you answer before the Call Display information is available on your
147. ther call 47 52 On hold 64 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 164 Index one button access to features 31 one button dialing see Autodial Outgoing line 77 overflow call routing 141 OWERRIDE 144 overriding Call Forward 72 P page external equipment 82 programming 80 shortcut codes 79 types 79 zones programming 80 Fage choice 81 Fage timeout 81 Paging ALL 81 Fagina busy 81 Fark denied 70 Parked call 150 Parked on 70 parking a call retrieving 69 Farking full 70 password Basic 101 125 Call Log 90 91 canceling 91 changing 91 changing 124 Class of Service 137 clearing Call Log 126 entering 10 System Coordinator 2 124 125 user preferences 101 Pause 132 pause in a sequence of numbers see Wait for Dial Tone Fick uF receiver 151 Fickur 35 Fickur denied 35 36 pickup group 34 Flease wait 52 Fool code 77 power off effect on memory buttons 55 power supply testing 147 pre dial 50 Fress a button 57 95 98 Fress a line 99 Fress held line 40 prime line 129 telephone 28 prime line 144 priority call see also Call Queuing 27 51 Priority denied 52 Prioarits gt 223 151 Privacy changing status 44 private branch exchange accessing from Norstar see also host system dialing signals 131 call 45 line 144 Program and HOLD 57 60 98 Program and Ok 57 60 98 Frogrammed 57 Programmed Release 133 programming basics administration programming 2
148. to accept or reject your priority call The telephone you are calling has already received a priority call or is unable to receive priority calls You can make a priority call only while your telephone displays 2271 busy PRIORITY Calling 221 PRIORITY Do not disturb PRIORITY On another call PRIORITY Using Ring Again LATER LATER LATER LATER Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer Ring Again can tell you when they hang up or next use their telephone You can also use Ring Again to tell you when a busy line pool becomes available Turning on Ring Again e Press before you hang up Using Ring Again cancels any previous Ring Again requests at your telephone Canceling Ring Again To cancel a Ring Again request Press aue JE Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Making calls 53 Displays Can t ring again You cannot use Ring Again on your current call You can only use Ring Again while you have a busy signal on an internal call or line pool request or while an internal call is ringing Ring Again Press VES to use Ring Again Press Hi if you YES WO EaIT prefer to send a message P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 54 Making calls Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Time savers for making c
149. tor Guide Getting started with Norstar 9 SII8O soipey uonenjen y erep oipey uonensi boy SNG SIqe4od uonensiboy evled oseg 9P9Ez P1000 S S pmsd 6o7 4 ras MOUS 1517 99S o mous S81 10 S i ip 101443 9 PEY9S PayosS G PEY9S payos t PEYdS payos youn peyoS Bulueaq payos 1YBIN peyosS 1YBIN PeYyoS 1yBIN peyos uUojuedwog keq yuon Jean se null JNOH pmsd Bay spmsd Huwbold 4 spmsd 607 e9 owen sy6ip Aejdsiq 9ul awd sn 9 ebueYyo ppe 4 901AJ9s Bulnoy I 4 301M S UJS H 1 4 3911S BulBuly aweNn 1517 9as o mous SSO 410 sjj6Ip 181443 4 leIp peeds 1517 990s o C mous ssasd Jo S I6ip 18143 4 ul MOUS uo OX SOIN Burwibig S S eqg wuL sSpiomsseq lelp peeds sks S S soul Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 10 Getting started with Norstar ie Starting and ending a session As system coordinator the first steps in making any change to the Norstar system are always the same Jan 1 120pm Press Feature Feature Press J CJ OJ NJ EJU G It s the same as pressing 2 6 J 6 8 4 J 4 J Password Press A D MJ I PETEN OOH Press RETR to re enter the password if it is entered wrong Terminals Sets The display shows the first of the seven headings available f
150. two separate B channels that can be used to make two simultaneous voice or data calls or one data call and one voice call Your installer configures your ISDN services and terminal equipment ISDN applications ISDN terminal equipment delivers a wide range of powerful business applications Videoconferencing and video telephony Video conferencing offers instant visual and audio contact between distant parties using either studio based or desktop ISDN terminals Desktop conferencing ISDN allows computer users in distant locations to share and edit any image data or text file on their own computer screens while they discuss the information P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 114 ISDN terminals and services File transfer The ISDN network allows you to transfer files containing data text images data or audio clips faster and cheaper than with a conventional modem Telecommuting Convenient retrieval processing and storage of files is possible for the employee working at home by using ISDN lines to give high speed access to information resources at the office Group 4 fax ISDN fax applications save money by increasing both transmission speed and the quality of resolution Remote LAN access ISDN provides an affordable and fast means for employees at remote sites at home or branch offices to access local area networks LANs Leased line backup Essential backup for leased
151. u call a number and it is busy press feJ f to receive a distinctive ring at your set when the line becomes available for calls Automatic Recall Automatic Recall lets you automatically dial the number of the last call you received You may not see the number on the display if the information is not available from your service provider or you do not have Caller ID as part of your ISDN service Press 6J J Call Forward Call Forward lets you forward your calls to an external telephone number e Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line e Press 2 Listen for three tones followed by dial tone Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 ISDN terminals and services 117 e Enter the internal number of the telephone to which you want your calls forwarded If the call is answered stay on the line for at least five seconds to activate the Call Forward feature Canceling Call Forward e Select an ISDN line by selecting a line button a line pool or the Handsfree button or by lifting the handset if an ISDN line is your prime line e Press 3 Listen for a series of tones e Press Ris P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 118 ISDN terminals and services Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issu
152. u were dialing it normally When you are finished press f Program and OK If you want to program a line or line pool QUIT Ok selection for this speed dial number select the line or line pool Otherwise enter the telephone number you wish to program exactly as you would if you were dialing it normally When you are finished press OE Select a line There is no line associated with the speed dial number you are trying to use Select a free external line or line pool and enter the speed dial feature code again Unknown namber The system cannot dial the number stored Reprogram the number For other displays see Common feature displays on page 149 Using Saved Number Redial a You can save the number of the external call you are on provided you dialed the call so that you can call it again later Each telephone can save one number at a time with Saved Number Redial not one number for each line Tip You can copy a number onto an autodial button using Saved Number Redial Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Time savers for making calls 61 Saving a number e Press 6 7 while you are still on the call Saved Number Redial records a maximum of 24 digits Dialing a saved number e Press e 7 when you are not on a call If you have a programmed Saved Number Redial button you can use Button Inquiry Feature _ 0 to check the last number before you dial
153. umping 88 automatic 87 calling from within 90 deleting log items 88 logging a call manually 88 options 88 105 password 90 91 canceling 91 changing 91 set 87 using 87 Call Park 69 Call Pickup Directed Pickup 34 Group Pickup 34 Call Queuing 64 Call Transfer 65 67 Callis bumred 92 Callback 70 Caller ID set 32 Calling 52 Came denied 68 Came max 68 Came to 68 Camred 68 150 camping calls see Camp on Camp on 67 Can t ring again 47 53 CANCEL 144 Cancel denied 84 canceling a transfer 66 Call Forward 71 Do Not Disturb 110 Group Listening 40 Line Redirection 75 CAP central answering position answering calls 29 customizing 30 M7324 telephone 29 monitoring calls 30 sending messages 82 telephone 29 127 using 29 central answering position see CAP changing settings automatic Call Forward 72 Class of Service changing 138 using a password 136 137 Cleared gt LIHEMAM 84 communicating in the office paging 79 82 sending messages using display 82 Voice Call 85 Conf on hold 39 Conference bus 39 Conference Call by releasing privacy 44 disconnecting from 39 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 156 Index removing yourself from 39 splitting 39 using the Conference feature 37 contrast adjustment 95 control telephone 122 129 customizing CAP 30 customizing your telephone adjusting ring volume 99 Button Inquiry 95 changing ring type 99 contrast adjustment 95
154. ur telephones Your installer or customer service representative assigns lines to telephones in Configuration programming Lines can be assigned to appear only appear and ring or to ring only Usually only the lines that are appropriate for a particular person appear at that person s telephone When a line is assigned to a telephone it is automatically given a line button on that telephone if a button is available The M7100 telephone has no line buttons for its lines Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 General System features 141 Calls on lines that ring but do not appear at a telephone are presented at an intercom button You may be able to answer a call on a line that does not appear or ring at your telephone To pick up such a call use Call Pickup Call Park or Trunk Answer A telephone may have buttons assigned for lines 001 to 003 but have only lines 001 and 002 programmed to ring as well An incoming call on any of the three lines causes a line button indicator to flash and the telephone can be used to answer the call This is especially useful for people who monitor other telephone lines but want only their own lines to ring Target line A target line is used to route a call directly to a particular telephone or group of telephones Target lines are only used for incoming calls A single incoming line may provide connections to several different target lines This allows
155. uration of a Service which works independently of automatic start and stop times For example there may be a version of Restriction service called Night Schedule that prevents anyone from making long distance calls But calling it Night Schedule does not mean it can only be used with a schedule You can turn the Night Schedule for Restriction Service on or off as needed any time of the day or night If you decide to run a service ona schedule the system will use the start and stop times used for that schedule Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 121 An example of how to turn on a Service manually You may have Ringing service your night service set up to run according to the Night Schedule You may decide you want that ringing arrangement to come into effect only when it is turned on and off manually You will need the programming template found at the front of this guide See Getting Started for more information KIRK es ele eee 2 3 6 4 6 the default System Coordinator 1 Press Feature 2 Press password Press Next Press Show Servicebk 5 Press Shw 6 Press Show twice at Services The display shows Ringing The display shows Sched Hightr and use CHAHGE to set the Service to anual Night Schedule for Ringing Service will no longer follow the schedule but can be turned on and off by using the feature code and
156. user enters a Class of Service password on an incoming auto answer line the P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 138 Using System features restriction filters and remote package associated with their Class of Service password apply rather than the normal restriction filters and remote package COS passwords are programmed by either your customer service representative or installer Users should memorize their COS passwords instead of writing them down Employees COS passwords should be deleted when they leave the company Typically each user has a separate password Several users can share a password or one user can have several passwords Changing your Class of Service a You must enter a Class of Service password each time you wish to make a call that is normally restricted on a line or telephone To change the restriction filters on a line or telephone e Press Je e Enter your six digit COS password COS passwords lets you define individual passwords and determine the restriction filters and remote package associated with each Tip f you use your Norstar system from outside the office you may have to enter a Class of Service password to gain access to the system See Using your Norstar system from an external location on page 135 Displays Blank display Enter your password It will not be shown on the display Invalid Password You have entered a password that i
157. vice 137 external lines 141 Norstar from outside the system 135 remote 136 using a COS 136 using a DISA 136 Access denied 149 ADD 144 administration password see System Coordinator password administration programming 2 Alarm 61 4 2 145 alarm codes reporting and recording 145 alarm telephone 145 Allow calls 110 allow redirect programming 75 Already joined 35 46 Already Parked 70 alternate services 119 analog terminal adapter see ATA announcement paging 79 Voice Call 85 Answer button 36 answering calls Answer button 36 Call Display services 31 Call Duration Timer 45 Call Pickup 34 CAP 29 Conference Calls 37 Group Listening 40 Handsfree 41 hearing aid compatibility 31 Incoming Line Group button 27 prime telephone 28 Privacy 44 Trunk Answer 35 using line buttons 27 using the Release button 30 Voice Call 85 ATA analog terminal adapter dialing signals 133 using dialing modes 50 Auto Call information see Caller ID set Autodial for M7100 56 line selection 56 programming 55 storing number ona memory button 55 P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 154 Index using intercom line for 56 using Last Number Redial 58 Autodial full 56 automatic Call information 32 Call Log 87 dial 50 Handsfree 43 Hold 63 release of a line see Disconnect Supervision Automatic Call Back ISDN terminal feature 116 Automatic Call Forward changing settings 72 Automatic Reca
158. was a speed dial number that displayed a name rather than the number The number will be dialed correctly but you cannot see it Ho last number You have not dialed an external telephone number since the last power interruption or system reset Tip You can copy a number onto an autodial button using Last Number Redial Using Speed Dial Norstar provides two types of speed dialing system and personal System Speed Dial programming allows you to assign two digit speed dial codes to the external numbers your co workers call most frequently User Speed Dial programming allows individuals to program their own speed dial numbers Speed dial numbers are subject to the same restriction filters as regularly dialed numbers Your installer or customer service representative can program system speed dial numbers to bypass dialing restrictions Speed dial numbers may include host system signaling codes Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Time savers for making calls 59 Making a speed dial call a You can quickly dial external telephone numbers that have been programmed onto speed dial codes Press J Enter the appropriate two digit speed dial code Changing and adding System Speed Dials System Speed Dial codes are numbered from 01 to 70 The system coordinator assigns numbers to System Speed Dial codes for the entire system See Adding or changing a system speed dial on page 15 Tip
159. y also appears when information about a call has been cleared by a system reset All the lines or line pools available to the telephone are in use This display also appears when you have tried to dial an external number or use a feature that conflicts with the lines line pools or prime line used by the telephone This must be corrected by your customer service representative or installer The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line This must be corrected by your customer service representative or installer You have tried to program redirection while someone else is programming redirection Only one person can program line redirection at a time The line you are trying to use for redirecting calls is for incoming calls only Choose an outgoing line Continue entering digits Press t 1 or BESF to delete incorrect digits Press or OK when you are finished You have entered an invalid line pool code or an invalid destination code You have selected a line that is private to another telephone The destination you have chosen for line redirection is restricted Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Symbols 5 Long Distance symbol 149 E5 Link symbol 131 Pause symbol 132 28 Programmed Release symbol 133 a Run Stop symbol 134 5 Wait for Dial Tone symbol 134 A access Class of Ser
160. you immediate access to more than one line The M7100 telephone has two intercom paths which are used instead of line buttons to answer and make calls Each M7100 can be assigned two lines You can press to switch between two calls one active and one on hold Incoming line group buttons You have one incoming line group button for each incoming line group assigned to your telephone You use an incoming line group button just like a line button to answer calls but you cannot use it to make a call M7100 telephones do not have incoming line group buttons P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide 28 Answering calls What line indicators mean Flashing on and off for There is an incoming call on the line equal lengths of time Flashingonandoffmore You have placed a call on hold quickly Flashing on for longer Someone else has put a call on hold than off on that line On not flashing You are connected to the call on that Off Rings you may hear A double beep every ten seconds A long single ring A shorter double ring A brief single ring Three beeps descending in tone line or the line is in use elsewhere The line is free A call has been camped to your telephone There is an external call on the line for you There is an internal call on the line for you or a Call is being transferred to you A call is being redirected on one of your redirected lines You
161. you were transferring hung up before the transfer was complete Press J TH to transfer the call on line 001 to telephone 221 Press RETR if after talking to the person at extension 221 you decide to transfer the call to someone else The telephone to which you are trying to transfer a call is out of service You cannot transfer the call because of telephone or line restrictions Complete the transfer in progress before you access a new feature answer another alerting call or select an outgoing line Your transfer cannot be completed for one of these reasons All the resources needed to perform a transfer are in use Try again later e You have tried to transfer an external call to another external party Some restrictions apply cn cannot transfer your conference call Press RETR if you entered the wrong internal number or if the person to whom you are transferring the call is unavailable For other displays see Common feature displays on page 149 Using Camp on You can transfer an external call to another telephone even if all its lines are busy Press Faure JEE Dial the number of the telephone you want to camp the call to Camped calls appear on a line button on the receiving telephone if one is available If there is no line button available you receive a message on the display and hear Camp tones P0857846 Issue 02 Norstar PLUS Modular ICS 2 0 System Coordinator Guide
162. ystem Coordinator password Press Next J four times Press Show _ at Passwords Press Net J until the display shows Call lod Fswds Press Show _ and enter the internal telephone number of the telephone where you wish to clear the Call Log password Press Show _ then press CLE to clear the password Norstar PLUS Modular ICS 2 0 System Coordinator Guide P0857846 Issue 02 Using System features 127 Using special telephones Direct dial You can reach the direct dial telephone by dialing a single digit The direct dial telephone is usually in a central location such as a attendant s desk You can have up to five direct dial telephones for your Norstar system It is usually the prime telephone or the central answering position CAP The direct dial telephone can send up to 30 messages and can invoke Services to activate the extra dial telephone You cannot forward calls to a direct dial telephone that is outside your Norstar system See Making changes to Call Forward No Answer on page 22 Changing the direct dial telephone assignments Your installer or customer service representative sets up the direct dial telephone You can change which direct dial telephone a telephone is assigned to or assign it no direct dial telephone You will need the programming template found at the front of this guide See Getting Started for more information 1 Press Feaure J FJ2 EJCJBJ4 2 Press 6

Nortel Networks P0857846 Answering Machine User Manual

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