Multi Tech Equipment GPRS USB Network Card User Manual
Contents
1. Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 20 Chapter 2 Activation and Installation Chapter 3 Using Your Wireless Modem Phone Number for the Wireless Modem e Every wireless modem will have its own unique phone number e The wireless modem s phone number may simply be told to the subscriber or be on the SIM or both Wireless provider implementations may vary Examples of Useful AT Commands A Note About HyperTerminal In order to verify signal strength and roaming status you must use a terminal application such as HyperTerminal To open this program in Windows XP go to Start gt All Programs gt Accessories gt Communications gt HyperTerminal Other Windows operating systems have similar paths to HyperTerminal See your system s online Help if you cannot find it A Note About AT Commands AT commands can be used to operate configure and query your modem A reference guide to the GPRS commands is included on the MultiModem CD and on the Multi Tech Web site The following two commands let you query signal strength and roaming status Verifying Signal Strength Using HyperTerminal type AT CSQ The modem responds with the received signal strength rssi The modem responds with the received signal strength rssi and the channel bit error rate ber RSSI ranges from 0 to 31 Signal Strength Verification RSSI 21 31 Exceptional 11 20 Average 0 10 Weak or Insufficient 99 No signal BER2. SE le elle Dee 22 Establishing a Circuit Switched Data CSD Connection eececceeeeeeeeneeeeeeeteeeeeaeeeeaeeseaeeseaeeeeeeeeieeeeneeeaaes 22 Answering a Circuit Switched Data CSD Connection NEEN 22 Using Shion Message Services SMS EE 23 SIMS Exaile mme TE 24 Wnte rMet ACCESS EE 26 Connecting to the GPRS Network for Internet ACCESS AAA 26 Mobile PRONE TOOS EE 28 Chapter 4 Troubleshooting and Frequently Asked Questions eese nennen 29 H jot s tirpernodmii cu p 29 r WEE E Ke 30 Chapter 5 Reference InformallOn nerit ir rarae tetra iu ciesnwed eeieasetenuedeseetescsssucteeredesserveneressaneeuese 32 Wireless Modem Reference InformigtlOris sa eciocoe ci buocae geg e cic pinea tie sio ris EENS 32 Appendix A Warranty and Repairs eeeeeeeeee esee essen nennen nnne n nnnm nant tnn nasse sns a sete sn asas tassa anms asse nsns aset nans 33 Appendix B Waste Electrical and Electronic Equipment WEEE Statement eene 35 Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 3 Chapter 1 Product Description and Specifications Chapter 1 Product Description and Specifications Product Description The Multi Tech MultiModem GPRS U is an external data fax voice wireless modem with a USB interface It supports mobile originated short message service SMS and mobile terminated SMS Designed for global
3. do the following 1 Using your fingernail or a small wedging tool eg a small screwdriver pry off the SIM cover 2 3 Verify that the SIM card fits into the holder properly and then replace the cover Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 10 Chapter 3 Using Your Wireless Modem Step 3 Connect the Antenna and USB Cable Connect USB cable to the modem and PC e Antenna Connect a suitable antenna to the SMA connector See antenna specifications in Chapter 1 e USB Cable Connect one end of the USB cable to the modem and the other end to the PC Step 4 Handset Connection Optional If you intend to use a phone handset connect it to the MultiModem now use of handset optional handset cable not included USB Cable Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 11 Chapter 3 Using Your Wireless Modem Step 5 Attach the Modem to a Flat Surface Optional To mount the Wireless MultiModem do the following 1 Obtain mounting screws two are needed that are appropriate for the surface on which you will mount the MultiModem For example one might use two 6 32 self tapping screws 5 8 in length to mount the unit in a truck to the wall of the cab behind the passenger s seat 2 Typically the unit is mounted against a flat surface into which holes can be drilled The mounting holes center to center must be separated by 125
4. 2 at cmgf 1 set to text mode OK at csms 0 set to Phase 2 CSMS 1 1 1 OK at cnmi 2 2 0 0 0 set to receive SMS and route directly to TE OK CMT 17632273726 06 03 17 13 59 18 00 message received and directly routed to TE TEST2 Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 24 Chapter 3 Using Your Wireless Modem Receive Example 3 Receive SMS message in text mode by directly routing the received message to the TE through the serial port using Phase 2 at cmgf 1 set to text mode OK at csms 1 set to Phase 2 CSMS 1 1 1 OK at cnmi 2 2 0 0 0 set to receive SMS and route directly to TE OK CMT 17632273726 06 03 17 14 01 17 00 message received and directly routed to TE TEST3 at cnma acknowledge that message has been received OK Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 25 Chapter 3 Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial Up Networking DUN of the computer that the wireless modem is serving Setup procedures will vary according to the type of wireless service provider used To access Dial Up Networking on your PC go to Start gt Settings gt Network Connections e For GSM without GPRS a circuit switched data connection is used The user can set up DUN to make a conventional V 32 modem connection to any terminating modem at the other end The phone number specified
5. 850 Frequency RX 869 to 894 MHz Frequency TX 824 to 849 MHz RF Power Stand 2W at 12 596 duty cycle Impedance 50 ohms VSWR 2 Typical Radiated Gain 0 dBi on azimuth plane GSM 1800 GSM 1900 Frequency RX 1805 to 1880 MHz 1930 to 1990 MHz Frequency TX 1710 to 1785 MHz 1850 to 1910 MHz RF Power Stand 1W at 12 5 duty cycle 1W at 12 5 duty cycle Impedance 50 ohms VSWR lt 2 Typical Radiated Gain 0 dBi on azimuth plane Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide Chapter 2 Installation Interfaces The Wireless MultiModem has several interfaces e LED function indicating operating status e External antenna via SMA connector e Serial and control link via USB connector e Microphone and speaker via handset jack e SIM card holder LEDs LED Indicators TD Transmit Data Lit when modem is transmitting data RD Receive Data Lit when modem is receiving data CD Carrier Detect Lit when data connection has been established LS Line Status Continuous on state indicates that the wireless modem is not registered on the network Flashing state indicates registration on network Off state Modem is off not ready or in download mode TR Terminal Ready Commonly called Data Terminal Ready This is a readiness signal from the PC PWR Power Indicates presence of DC power when lit AT Command Reference Guides AT commands fo
6. Notices Added note about current documentation on Web site Added Frequently Asked Questions H 09 05 06 Removed caution about not connecting USB cable to PC l 01 19 07 Added caution to splash screen J 05 11 07 Revised tech support listing trademark description and warranty repair description Trademarks and Logos Multi Tech the Multi Tech logo and MultiModem are registered trademarks of Multi Tech Systems Inc Windows is a registered trademark of Microsoft in the U S and other countries Other trademarks and trade names mentioned in this publication belong to their respective owners World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 763 785 3500 or 800 328 9717 Fax 763 785 9874 Internet Address http www multitech com Technical Support Country By Email By Phone France support multitech fr 33 1 64 61 09 81 Europe Asia Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 2 Table of Contents Contents Chapter 1 Product Description and Specifications ccseecssecesseeeeseeeeseeeeeeeenseeeeeeeeaseeeseeasaseeesseaseeneeseeeseeeesennes 4 Produc RI LEE 4 ISL A leie eeh 5 Applicaton e 5 Benefits Features in Applications rirci either true ie Corea tete ENEReH EERSTEN 5 Eege AE eege ee 6 Ge
7. Recommended international shipment methods are via Federal Express UPS or DHL courier services or by airmail parcel post shipments made by any other method will be refused Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box and your telephone number If the product is out of warranty a payment in advance is required Acceptable means of payment include credit card wire transfer or a check in U S dollars drawn on a U S Bank Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email Support multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of Multi Tech product s Please direct your questions regarding technical
8. depots chemical plants or where blasting operations are in progress e There may be a hazard associated with the operation of your Wireless MultiModem close to inadequately protected personal medical devices such as hearing aids and pacemakers Consult the manufacturers of the medical device to determine if it is adequately protected e Operation of your Wireless MultiModem close to other electronic equipment may also cause interference if the equipment is inadequately protected Observe any warning signs and manufacturers recommendations Vehicle Safety e Do not use your MultiModem while driving e Respect national regulations on the use of cellular telephones in vehicles Road safety always comes first e f incorrectly installed in a vehicle the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics To avoid such problems be sure that qualified personnel have performed the installation Verification of the protection of vehicle electronics should be part of the installation e The use of an alert device to operate a vehicle s lights or horn on public roads is not permitted Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering design and craftsmanship and should be treated with care The suggestions below will help you to enjoy this product for many years e Do not expose the Wireless MultiModem to any extreme environment where the temperature is a
9. in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service e g a dialup modem service phone number from any commercial or private dialup network e For GSM with GPRS a single DUN number is generally used by all of a wireless provider s subscribers throughout its area of coverage regional nationwide continental etc Rather than being a literal phone directory number as in conventional DUN this is a code that gives the modem Internet access Connecting to the GPRS Network for Internet Access After you have inserted the SIM card and the modem is ready for use you can establish an Internet connection through a Windows dial up session Note that your wireless provider will charge you for data usage Requirements e One Multi Tech wireless GPRS modem e The GPRS modem should have an active SIM card and must have GPRS services e The modem must be getting a proper signal and be showing a network registration through the wireless provider s network e A PC running Windows XP or 2003 with the Multi Tech drivers installed for your particular model Notes e The following instructions are for Windows XP SP2 and Windows 2003 Every PC may have slight differences which may cause the instructions to be different Use these instructions as a guide to help you understand what is required to set up an Internet connection through your wireless service provider for all operating syste
10. messages The modem will respond OK Note The x represents an index location The n stands for the type of messages to delete Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 23 Chapter 3 Using Your Wireless Modem SMS Examples Send Example Send an SMS message to another SMS compatible device at cmgf 1 set to text mode OK at cpms SM SM set memory storage when writing and sending SMS messages CPMS 0 50 0 50 OK at cmgs 7632273726 send message to the number specified in quotes gt TEST message ONE Type message after the gt symbol and hit lt CTRL Z gt to send the message CMGS 52 OK Receive Examples Receive Example 1 Receive SMS messages in text mode by saving to SIM memory Notification via CMTI unsolicited response code at cmgf 1 set to text mode OK at csms 0 set to Phase 1 CSMS 1 1 1 OK at cnmi 2 1 0 0 0 set to display CMTI indication when SMS is received OK at cpms SM SM set the read and write storage of SMS to SIM CPMS 0 50 0 50 OK CMTI SM 1 indication that message was received and stored to SIM location 1 at cmgr 1 read message stored in location 1 CMGR REC UNREAD 17632273726 06 03 17 13 55 22 00 TEST1 OK at cmgd 1 delete message that is stored in location 1 OK Receive Example 2 Receive SMS message in text mode by directly routing the received message to the TE through the serial port using Phase
11. ranges from 0 to 7 Seven is the highest error rate Checking Network Registration and Roaming Status In this procedure you will verify that the Wireless MultiModem has been registered on the wireless network Using HyperTerminal type AT CREG The modem will respond in one of the following ways Network Registration Verification Value Network Registration Status 0 0 The modem is not registered on any network 0 1 The modem is registered on the home network 0 5 The modem is registered on a network and it is roaming Note If the modem indicates that it is not registered verify the signal strength to determine if the problem is the strength of the received signal Checking the Modem s Identity Use the ATI command Note This command is illustrated using the capital letter i after AT e Type ATIO Note The command ends in a zero The manufacturing data displays For example Wavecom Modem Multiband G850 1900 e Type ATIS The software version displays For example 651 099g e Type ATI6 Displays modem data features For example data rates data modes fax classes Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 21 Chapter 3 Using Your Wireless Modem Establishing a Voice Call e Enter PIN Code if required by your wireless provider Type AT CPIN 1234 Responses OK PIN Code accepted CME ERROR 16 Incorrect PIN Code CME ERROR 3 PIN
12. GS lt mr gt OK Write a Message to Memory You can store a message to send it at a later date Type AT CMGW 8585551212 press Enter Type the message press ctrl Z gt The modem may respond with CMGW 4 OK The message is stored in the index as message 4 Send a Message from Storage Type AT CMSS x 8585551212 press Enter gt The modem may respond with CMSS 1 OK The transmission is successful One SMS message is sent Note The x represents an index location View a List of Stored Messages Type AT CMGL x press Enier gt For x substitute one of the following REC UNREAD Shows received unread messages REC READ Shows received read messages STO UNSENT Shows stored unsent messages STO SENT Shows stored sent messages ALL Shows messages The modem will respond AT CMGL 1 REC UNREAD 8585551212 1 The modem will continue until all UNREAD messages numbers and index number are listed Read a Stored Message Type AT CMGR x press Enier gt The modem may respond with CMGR REC READ 8585551212 Note The x represents an index location Delete a Stored Message Type AT CMGD x n press Enter If you want to delete one message at a time do not enter a value for n For n substitute one of the following 0 Delete message at location include the index number 1 Delete all READ messages 2 Delete all READ and SENT messages 3 Delete all READ SENT and UNSENT messages 4 Delete ALL
13. MultiModem GPRS USB Wireless Modem MTCBA G U MultiModem Multi Tech Systems Wireless Modem User Guide Multi lechi Copyright and Technical Support MultiModem GPRS USB External Wireless Modem User Guide Model MTCBA G U S000346J Revision J Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2007 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Revision History Revision Date Description A 07 13 04 Initial Release B 04 04 05 Changed model nomenclature to GPRS C 05 05 05 Revised installation procedures D 09 15 05 Add WEEE update to User Guide E 10 13 05 Change temperature range added humidity rating changed modem maintenance and warranty chapter F 05 04 06 Updated USB Plug amp Play software installation G 06 29 06 Changed the location of the Activation
14. SB Driver and finally Part C installs the modem inf file Installing the Modem Driver in Windows XP 2003 This installation assumes a Windows XP or Windows 2003 operating system Windows XP 2003 are identical in the methods they use for installing modem drivers Part A for Windows XP 2003 Installing the USB Driver Connect the USB cable between the MultiModem and the PC Insert the MultiModem CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MultiModem Setup Welcome screen appears Close the Welcome 1 2 screen MultiModem Wireless Mobile Phone Tools cet Adobe NAJ Reader 4 Welcome to Multi Tech Systems Inc MultiModem Wireless For USB installation r to the User Guide for your product Multi lechi Systems In some situations the operating system will display a Found New Hardware Wizard screen and asks you Can Windows connect to Windows Update to search for software Select No not this time Then click Next The Found New Hardware Wizard screen now displays the TUSB3410 Serial Port device This is the first of three New Hardware Wizards that will appear Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 13 Chapter 3 Using Your Wireless Modem 4 Click on Install from a list or specific location Advanced 5 Click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you ins
15. already entered with CMEE 1 model e Initiate a voice call Type ATD1234 Note Don t forget the semicolon at the end This stands for voice calls Responses OK Communication established CME ERROR 11 PIN Code not entered with CMEE 1 model CME ERROR 3 Operation not allowed e Initiate an emergency call Type ATD112 Note Don t forget the semicolon at the end This stands for voice calls Responses OK e Hang up Type ATH Responses OK Establishing a Circuit Switched Data CSD Connection A Circuit Switched Data Connection CDC makes the wireless modem work similar to a regular analog modem You must have CSD service in order to make a CSD call Note that your wireless provider charges airtime usage for these connections Note Your cellular provider charges airtime usage for these connections Establish a Connection Using HyperTerminal or a terminal application you can establish a CSD connection by entering the following command ATD phone number Notes e The phone number you are calling is entered between the displayed brackets Do not type additional brackets For example type only ATD 8585551212 8285551212 is typed between the brackets e This command tells the modem to inform the wireless network that you are initiating a CSD modem call If you are dialing to another modem the remote modem should answer and a connection between the two modems will be established If you include a semi colon at
16. ar Click Next The nstall Hardware Device Drivers screen appears referring to the TUSB3410 Serial Port device Click on Search for a suitable driver for my device recommended Click Next The Locate Driver Files screen appears Click in the Optional search locations on CD ROM drive option Click Next Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 17 Chapter 3 Using Your Wireless Modem 7 The Driver Files Search Results screen appears The wizard has found the wrong driver Click on Install one of the other drivers Click Next Found New Hardware Wizard Driver Files Search Results Fates The wizard has finished searching for driver files for your hardware device ey The wizard found a driver for the following device o TUSB3410 Serial Port Windows found a driver for this device To install the driver Windows found click Next g mtswireless inf ke 1 The wizard also found other drivers that are suitable for this device To view a list of these drivers or install one of these drivers select the following check box and then click Next lt Back Cancel 8 At the Driver Files Found screen choose the GPRS Device from the listing Click Next 9 A Digital Signature Not Found screen may appear depending on operating system settings Click Yes 10 At the Completing the Found New Hardware Wizard screen click Finish Installation of the USB driver is n
17. bove 50 C or humidity is above 9096 noncondensing e Do not attempt to disassemble the Wireless MultiModem There are no user serviceable parts inside e Do not expose the Wireless MultiModem to water rain or spilled beverages It is not waterproof e Do not place the Wireless MultiModem alongside computer discs credit or travel cards or other magnetic media The phone may affect the information contained on discs or cards e The use of accessories not authorized by Multi Tech or not compliant with Multi Tech s accessory specifications may invalidate the warranty of the Wireless MultiModem e In the unlikely event of a fault in the Wireless MultiModem contact Multi Tech Tech Support Your Responsibility This Wireless MultiModem is your responsibility Please treat it with care respecting all local regulations It is not a toy Therefore keep it in a safe place at all times and out of the reach of children Try to remember your Unlock and PIN codes Become familiar with and use the security features to block unauthorized use and theft Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 6 Chapter 2 Installation Package Contents 1 modem Each individual package in the bundle includes 1 mounting bracket the following 1 Quick Start Guide 1 modem 1 MultiModem CD 1 mounting bracket 1 USB cable 1 or 2 antennas 4 rubber feet 1 Quick Start Guide 1 MultiModem CD Note You must supply Screws for the bra
18. cation program with the communication program Is the modem set to Type ATSO 1 to set to auto answer on the first ring autoanswer Type ATA to set to manual answer Is the communication program Type ATSO 1 to set to auto answer on the first ring receiving RING responses Type ATA to set to manual answer Situation B The modem always returns No carrier when trying to originate a call Solutions for no carrier message If the modem Then ask Action returns no carrier Is the selected bearer type Type AT CEER to view the extended error code see esp for data supported by the called Error Results Codes in the AT Command guide communication party Be sure that the selected bearer type is supported by the called party Is the selected bearer type Be sure that the selected bearer type is supported by the supported by the network network If no success try bearer selection type AT CBST 0 0 3 Be sure SIM card is available for data fax calls no carrier Be sure that the semicolon character is typed esp for voice immediately after the phone number in the AT command communication e g ATDIEHHHHE Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 29 Chapter 4 Troubleshooting and Frequently Asked Questions Frequently Asked Questions Which providers can I use e Two major providers are T Mobile and Cingular e We are Cing
19. ced tab and you should see an Extra Settings box In the Extra initialization commands text box type AT CGDCONT 1 IP lt APN gt For lt APNs type in the correct APN for your account For example AT CGDCONT 1 IP ISP CINGULAR Click OK to close the modem Properties window Then click OK to close the Phone and Modem Options window Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 26 Chapter 3 Using Your Wireless Modem Create Your Dial Up Connection in Windows XP 2003 1 2 3 o 10 11 12 13 14 15 16 Click on Start and then click on Control Panel In the Control Panel double click on Network Connections On the Network Connections screen on the left hand side under Network Tasks click on Create a new connection The New Connection Wizard should appear It will walk you through setting up your Internet connection Click on Next to begin On the Network Connection Type screen select Connect to the Internet and then click Next On the Getting Ready screen select Set up my connection manually and then click Next On the nternet Connection screen select Connect using a dial up modem and then click Next Note After clicking on Next you may or may not be asked to select which modem to use If you have more than one modem installed in your PC you will be required to select the proper modem to use If asked please select the Multi Tec
20. cific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or where you purchased the product Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 35
21. cket An antenna Note You must supply screws for the bracket Part to be Supplied by Your Wireless Service Provider Subscriber Identity Module SIM configuration chip The SIM contains information specific to your wireless account and its features Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 7 Chapter 2 Installation Specifications General Specifications Mechanical Dimensions amp Weight 4 3 Lx 2 4 W x 0 94 H 4 2 oz 11 cm x 6 1 cm x 2 4 cm 119 g Connectors amp Fasteners Antenna Connection type SMA jack Interface Connector USB Type B Phone Handset Modular handset jack SIM receptacle Standard 3V SIM receptacle Operating Temperatures 20 to 55 C Storage Temperatures 40 to 85 C Humidity Relative humidity 20 to 90 noncondensing Certifications CE Mark EMC FCC Part 2 15 22 24 EN 55022 amp EN 55024 Safety UL 60950 EN 60950 Electrical Characteristics Switching the GPRS modem on off The device is permanently powered when connected to the USB port Voltage Voltage Range 5 to 32V DC GND 0V Current Requirements Parameters GSM GPRS 850 900 GSM GPRS 1800 1900 Unit Typ Typ Input average supply current in comm mode at Pmax 360 300 mA Input average supply current in idle mode 30 30 mA Antenna RF Specifications GSM
22. ction Wizard screen you last task is to place a check in the box if you would like to add a shortcut to your desktop Then click Finish A Connection screen displays on your desktop Click the Properties button on the bottom of this screen The Properties window will open for you to make your connection Important Make sure that Use dialing rules is not selected and then click OK Once back at your Connection screen click the Dial button at the bottom of the screen to start the connection The connection will now tell the modem to connect to your provider s Internet service Once connected you should see the connection status icon in your system tray at the bottom right hand corner of your screen You should now be able to open Internet Explorer or any other browser of your preference to surf the Internet Disconnecting the Connection 1 To disconnect the connection right click on the connection icon in your system tray at the bottom right hand corner of your screen Scroll up and click on Disconnect Your should now be disconnect from the Internet Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 27 Chapter 3 Using Your Wireless Modem Mobile PhoneTools For initial configuration of your wireless device Multi Tech offers a Windows based mobile PhoneTools Mobile PhoneTools is a communication software program included on your MultiModem CD You can install this program onto your PC and use i
23. deploy wireless modem allows you to enhance your product while you focus on developing its core features Voice Features The MultiModem GPRS provides telephony and Dual Tone Multi Frequency DTMF functionality It also allows for emergency calls as well as echo cancellation and noise reduction option and full rate enhanced Full Rate and Half Rate FR EFR HR Short Message Services The MultiModem GPRS offers SMS features such as text and PDU point to point MT MO and cell broadcast Compatible Supplementary Services The MultiModem GPRS is compatible with supplementary services such as call forwarding call barring multiparty call waiting and call hold calling line identification advice of charge USSD closed user group and explicit call transfer Management Features The MultiModem GPRS provides advanced management features including phone book management fixed dialing number and real time clock and alarm management Industry standard Modem Commands The MultiModem GPRS provides industry standard AT style commands for ease of integration into your existing software application Industrial Chassis The MultiModem GPRS is packaged in a rugged water resistant industrial chassis The chassis has a USB connector for power and data It has an SMA antenna connector It also has modular phone handset receptacle The chassis can be side mounted on a panel or top mounted on a desktop or other surface A set of LEDs indicates the modem s operational s
24. ducts Please call MTS customer service at 888 288 5470 or visit our web site at www multitech com PARTNERS Programs overnight_replacement for details on rates and coverages Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email support multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 33 Appendix A Warranty and Repairs Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product The Multi Tech sales office directory is available at www multitech com PARTNERS Channels offices In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory
25. e only option checked Click Next 4 The Driver Files Search Results screen appears with the Texas Instruments UMP Serial Port device listed with the location of the driver Click Next 5 The Completing the Found New Hardware Wizard screen appears The association between the serial port and the USB driver has been made 6 Click Finish The third Found New Hardware Wizard will start automatically to install the modem INF file Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 19 Chapter 3 Using Your Wireless Modem Part C for Windows 2000 Installing the Modem INF File 1 After a brief delay the Welcome to the Found New Hardware Wizard screen appears Click Next The nstall Hardware Device Drivers screen appears referring to the Multi Tech GPRS modem Click on Search for a suitable driver for my device recommended Click Next The Locate Drivers Files screen appears Ensure that CD ROM drive is the only option checked Click Next The Driver Files Search Results screen appears with the Multi Tech GPRS Modem device listed with the location of the driver Click Next A Digital Signature Not Found screen may appear depending on operating system settings Click Yes The Completing the Found New Hardware Wizard screen appears Click Finish With the modem inf file successfully installed the entire software installation procedure for the Wireless USB MultiModem is complete
26. e voice and data and you must call the fax number for the modem to receive a fax e You will also need fax software we do not have working software WinFax Version 10 has been tested with Success I can t make outgoing calls I just receive a NO CARRIER response e Make sure the antenna is connected and SIM is inserted correctly e Check signal and registration AT CSQ 10 31 is good AT CREG 0 1 is registered amp 0 5 is roaming e Check NO CARRIER reason with AT CEER Look up error code in Reference Guide The modem will not answer e To have modem autoanswer set modem with ATSO 1 and AT amp W to store the setting e Send ATA to the modem once the RING is indicated on the terminal screen e You may need to set modem to ignore DTR AT amp DO if you aren t providing DTR am trying to make a GPRS connection using a Windows dial up session It connects and then immediately disconnects e Make sure the APN is configured in the modem correctly The APN is provided by the provider e Check the APN with AT CGDCONT To make sure it is correct e f no APN is inserted then insert the correct APN using the command AT CGDCONT 1 IP lt APN gt with HyperTerminal or add it into the Extra Initialization Commands in the modem s properties e Make sure the APN is correct for your account When try to establish a GPRS connection using Windows dial up I get an error Hardware Failure e C
27. est match for your hardware from the list below select the Multi Tech Systems USB GPRS Wireless Modem Version 6 3 30 6 that is listed in the root of the CD ROM directory Then click Next The final Windows Logo Testing screen may appear depending on operating system settings This Screen pertains to the creation of a modem entity in the operating system that accommodates the wireless USB MultiModem Click Continue Anyway The Completing the Found New Hardware Wizard screen appears Click Finish With the modem inf file successfully installed the entire software installation procedure for the Wireless USB MultiModem is complete Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 16 Chapter 3 Using Your Wireless Modem Installing the Modem Driver in Windows 2000 Part A for Windows 2000 Installing the USB Driver 1 2 Connect the USB cable between the MultiModem and the PC Insert the MultiModem CD into your CD ROM drive The CD uses the Autorun feature and after a brief delay the MultiModem Setup Welcome screen appears Close the Welcome Screen MultiModem Wireless Welcome to Multi Tech Systems Inc MultiModem Wireless t e KT For USB installation refer to the User Guide ug for your product Mati c After a brief delay the Welcome to the Found New Hardware Wizard screen appears This is the first of three New Hardware Wizards that will appe
28. h wireless modem that has been installed On the Connection Name screen in the ISP Name box type in a name for your new connection You can give it any name that you would like After you have typed in a name click Next gt On the Phone Number to Dial screen type in the number that specifies to the modem to connect to your provider s Internet service For GPRS modems type in the number 99 1 Then click Next gt On the Connection Availability screen specify if this connection is for anyone s use or for your use only by checking the appropriate button Choose your preference and then click Next gt On the nternet Account Information screen type the user name and the password for your account In many cases a user name and a password are not required but some wireless providers require it Check with your provider to see if they are needed Here is some helpful information e For Cingular accounts using the ISP CINGULAR APN User name ispda cingulargprs com Password CINGULAR1 e For Cingular accounts using WAP CINGULAR APN User name wap cingulargprs com Password CINGULAR1 e All other APNs listed on the previous page may not require user names and passwords Check the following two options if you would like them activated Check the box if you want this account name and password to be used by everyone Check the box if you want this as your default Internet connection Then click Next gt On the Completing the New Conne
29. heck the modem to make sure it is installed and can be queried in the modem s properties e Make sure the com port is not being held by another application Look for the TR light indication If it is on most likely another application is holding onto the port e Make sure the dial up connections maximum speed matches the modem s properties maximum port speed e Try rebooting the PC What is the maximum amount of characters can use to send an SMS message e Supports up to 160 characters maximum e n PDU mode using 7 bit the modem still supports 160 characters but in 8 bit the modem will support only 70 characters Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 30 Chapter 4 Troubleshooting and Frequently Asked Questions After changing the CNMI CSCA or CSMP command values the modem doesn t store them e When changing these command values you must use the CSAS command to store the changes How do I send an SMS message to an email account e When sending an SMS message to an email account you must use a designated routing number that will tell the SMS server to route your message to an email account Here are the numbers that we are aware of at this time AT amp T 0000 T Mobile 500 Cingular 121 Here is an example of how to send an SMS message to an email account AT CMGS 0000 gt email multitech com My message goes here lt ctrl Z gt Multi Tech Systems Inc Mul
30. matters product configuration verification that the product is defective etc to our International Technical Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Replacement Parts SupplyNet Inc can supply you with replacement power supplies cables and connectors for selected Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at the following addresses Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http Awww thesupplynet com Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 34 Appendix B WEEE Statement Appendix B Waste Electrical and Electronic Equipment WEEE Statement July 2005 The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of spe
31. mm or 4 15 16 inches 12mm or 4 inches MultiModem Wireless Modem Mount to surface with bracket Max screw shaft diameter 4 3 mm 17 Drill the mounting holes at the desired mounting location if applicable 3 Slide the mounting brackets into the corresponding slots on the backside of the MultiModem chassis 4 Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 12 Chapter 3 Using Your Wireless Modem Step 6 Install the Modem Driver Introduction Compatibility This wireless MultiModem is compatible with Windows Operating Systems 2000 2003 XP and Linux Windows Drivers The wireless MultiModem USB driver must be installed in your computer s program directory The procedure differs depending on the operating system and how it is set up The drivers are located on the MultiModem CD Linux Drivers Linux Operating System drivers are also located on the CD in the Linux directory Refer to the Readme file also in the Linux directory for the correct driver file and installation guide for your distribution version of Linux Overview of Windows Driver Installation Three install wizards guide you through the software Installation in this order e e Part A installs the USB Driver Part B associates the PC port with the U
32. ms e Cellular providers provide Internet services as part of your service plan Multi Tech recommends that if you plan on using large amounts of data to sign up for an unlimited data service plan with your provider Multi Tech Systems Inc will not be responsible for any charges on your cellular bill If you have any questions about billing service plans service charges etc please contact your provider for more information Set the Access Point Name APN into the Modem s Properties on Your PC In order for your GPRS wireless modem to connect to your provider s network you must tell the modem the Access Point Name APN to which it will connect The APN is a server name that your account is setup on with your provider Your APN will be given to you by your provider Here are some well known APNs e Cingular Wireless ISP CINGULAR or WAP CINGULAR e Cingular Wireless Formerly AT amp T PROXY or INTERNET or PUBLIC e T Mobile INTERNET2 VOICESTREAM COM or INTERNET3 VOICESTREAM COM or WAP VOICESTREAM COM e Rogers AT amp T of Canada INTERNET COM Steps for Setting the APN 1 Start by clicking on Start and then clicking on Control Panel 2 Inthe Control Panel double click on Phone and Modem Options 3 The Phone and Modem Options window appears Click on the tab labeled Modems Highlight the Multi Tech wireless modem listed in the table and then click on Properties 4 A Properties window for your modem will display Click on the Advan
33. n any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box and your telephone number If the product is out of warranty a payment in advance is required Acceptable means of payment include credit card wire transfer or a check in U S dollars drawn on a U S bank For out of warranty repair charges go to www multitech com COMPANY Policies warranty Extended two year overnight replacement service agreements are available for selected pro
34. neral E 6 wigiipiiie Abicur rr 6 Vence ESI Is ENTE EAE E EL 6 Maintenance Of dee EE 6 NOU FRE SOOM III EE 6 Package Conte MiS eessen Seeerei etbiebiieg 7 SSS CITGO FNS sos ege ee 8 Antenna AF SPCCIIGATOMS eege SE EE dee 8 IER 9 Bro ccm 9 AT Command Reference Guides aig cu mi eR prc RIS REF EXPAND EE EE eU Ne EE 9 Chapter 2 Activation and Installation eeeeeeeeeeeeeeeeeeeeeee eene nennen nnn nennen nuntia nnnm n nnns stir anten satin anten nnns 10 Step 1 Activate Your OI LEE 10 Step 2 Insert the SIM Card into the Holder ccissscssszcsesedisccesesse eratis etc es ck oepb tenth npa rab sioe bksc ce ute pea p REP RR ELE 10 Step 3 Connect the Antenna and USB Cable keen 11 Step 4 Hapdset Connect Biel EE 11 Step 5 Attach the Modem to a Flat Surface Optional ec cesceesseeseeeeeeseeeeeceneseeeeaeeneaaeseaeeneaeeseneeseeeeeseenenaes 12 Step 5 Install luet EE 13 lag te Me 13 Installing the Modem Driver in Windows XP 2008 eenegen oo beer put a certi eat erste 13 Installing the Modem Driver iri Windows 2000 eege EE 17 Chapter 3 Using Your Wireless Modem i csiscciietitcsseescccsssccssccenescteccccneveccsed cnestteceteeessienaatecdtarviecssenceendevieccccectenneecions 21 Phone N umbertorthe Wireless Modem t EE 21 Examples of Usetul AT Comimands ocio teeta a iana iid 21 Vering Sonal Strendur tS 21 Checking Network Registration and Roaming Status enose iee ieni 21 Gheckinq the Modems WOM E 21
35. ow complete The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 18 Chapter 3 Using Your Wireless Modem Part B for Windows 2000 Associating PC Port with USB Driver 1 Wait while Windows prepares the next phase of the installation associating the PC port with the USB drive When the Welcome to the Found New Hardware Wizard screen appears click Next 2 The nstall Hardware Device Drivers screen appears referring to the Texas Instrument UMP Serial Port This is the beginning of the Found New Hardware sequence for the port Click on Search for a suitable driver for my device recommended Click Next Found New Hardware Wizard Install Hardware Device Drivers E device driver is a software program that enables a hardware device to work with ey an operating system D This wizard will complete the installation for this device e Texas Instruments LIMP Serial Port device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do C Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel 3 The Locate Drivers Files screen appears Ensure that CD ROM driver is th
36. port Click Install from a list or specific location Advanced Click Next Please choose your search and installation options screen appears Ensure that Search for the best driver in these locations is set and click on Search removable media floppy CR ROM Click Next A second Windows Logo Testing screen may appear depending on operating system settings This screen pertains to the MTS GPRS USB Serial Port Click Continue Anyway The Completing the Found New Hardware Wizard screen appears The association between the serial port and the USB driver has been made Click Finish The third Found New Hardware wizard will start automatically to install the modem inf file Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 15 Chapter 3 Using Your Wireless Modem Part C for Windows XP 2003 Installing the Modem INF File 1 If the Welcome to the Found New Hardware Wizard screen asking Can Windows connect to Windows update to search for software appears again select No not this time Then click Next The Found New Hardware Wizard screen appears for the Multi Tech GPRS Modem Click on Install from a list or specific location Advanced Then click Next The Please choose your search and installation options screen appears Ensure that Search for the best driver in these locations is set and click on Search removable media floppy CD ROM Click Next In the Please select the b
37. r the GPRS USB wireless modem are published in a separate GPRS AT Commands Reference Guide included on the MultiModem CD and posted on the Multi Tech web site Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 9 Chapter 2 Activation and Installation Chapter 2 Activation and Installation Step 1 Activate Your Wireless Account Multi Tech A Certified National Activation Agent Multi Tech Systems Inc is a certified national activation agent for Cingular and Sprint wireless For more information about available data plans and to purchase and activate a wireless data account contact Multi Tech at 888 288 5470 Pre Configuration and Activation Pre Configured Multi Tech Products Each Multi Tech wireless product has been pre configured to operate on a wireless network Activate Your Wireless Account Please see the wireless account Activation Notices located on the MultiModem CD Choose the one for your wireless network provider and follow the directions to activate your account Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number The phone number may simply be given to you by your wireless service provider or it may be on the SIM card or both Wireless provider implementations may vary Step 2 Insert the SIM Card into the Holder The wireless MultiModem requires a SIM card Subscriber Identity Module to operate on a GSM network To install the card
38. ral Safety The modem is designed for and intended to be used in fixed and mobile applications Fixed means that the device is physically secured at one location and is not able to be easily moved to another location Mobile means that the device is designed to be used in other than fixed locations Caution Maintain a separation distance of at least 20 cm 8 inches is normally maintained between the transmitter s antenna and the body of the user or nearby persons The Modem is not designed for or intended to be used in portable applications within 20 cm 8 inches of the body of the user RF Interference Issues It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency RF interference Please follow the safety advice given below carefully e Switch OFF your Wireless MultiModem when in an aircraft The use of cellular telephones in an aircraft may endanger the operation of the aircraft disrupt the cellular network and is illegal Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender or legal action or both e Switch OFF your Wireless MultiModem when around gasoline or diesel fuel pumps and before filling your vehicle with fuel e Switch OFF your Wireless MultiModem in hospitals and any other place where medical equipment may be in use e Respect restrictions on the use of radio equipment in fuel
39. t for making Internet connections voice calls SMS messaging and email This program allows you to use your wireless modem hooked up to your PC as if it were a cell phone Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 28 Chapter 4 Troubleshooting and Frequently Asked Questions Chapter 4 Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi Tech Technical Support check to the following connections e The right antenna is connected to the modem e The serial cable connection is correct e The power is connected correctly and the power lights on the modem are on e Verify your signal strength e Verify your network registration e Use the following situation examples to troubleshoot the modem not answering and the modem returning a No Carrier message Situation A The modem does not answer If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals see the table below for possible causes and solutions Solutions for no connection through serial link situation If the Then ask Action modem returns nothing Is the communication program In communications program verify that modem properly configured parameters have been set to the values shown here Data bits 8 Parity none Stop Bits 1 Baud 115200 bps Is another program interfering Close any such appli
40. tall software for TUSB3410 Serial Port 5 If your hardware came with an installation CD lt 6 or floppy disk insert it now What do you want the wizard to do O Install the software automatically Recommended 1 di Click Next to continue 6 The next screen is the Please choose your search and installation options Ensure that Search for the best driver in these locations with Search removable media floppy CD ROM is selected Click Next 7 A Windows Logo Testing screen may appear Some operating systems may not give you this Screen Click Continue Anyway 8 Atthe Completing the Found New Hardware Wizard screen click Finish Installation of the USB driver is now complete The second Found New Hardware wizard will start automatically to associate the PC port with the USB driver Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 14 Chapter 3 Using Your Wireless Modem Part B for Windows XP 2003 Associating PC Port with USB Driver 1 If the Welcome to the Found New Hardware Wizard screen Can Windows connect to Windows update to search for software appeared when you were installing the driver it will come up here also Select No not this time Then click Next The Welcome to the Found New Hardware Wizard screen will appear with the Texas Instruments UMP Serial Port as the device to be installed This is the beginning of the Found New Hardware sequence for the
41. tatus Packet Switched Data The MultiModem GPRS supports GPRS Class 10 packet switched cellular data This enables mobile Internet functionality by allowing interworking between the existing Internet and the cellular network at speeds up to 85K bps Any service that is used over the fixed Internet today File Transfer Protocol FTP web browsing chat e mail telnet is available over the cellular network as well The MultiModem GPRS supports PBCCH and coding schemes CS1 to CS4 and is compliant with SMG31bis Circuit Switched Data CSD The MultiModem GPRS also supports GSM circuit switched cellular data connections Circuit switched data connections support speeds up to 14 4K bps Class 1 and Class 2 Group 3 fax as well as MNP2 V 42bis compression CSD cellular wireless connections are ideal for applications that require a quick wireless replacement of an existing point to point analog dial up connection They integrate seamlessly with your current application requiring little infrastructure change Internet Enabled The MultiModem GPRS includes an embedded TCP IP protocol stack to bring Internet connectivity to any device Using the embedded Internet protocols and the wireless connection to an IP network it sends and receives data over the Internet It can also serve a single web page in response to a web browser request Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 5 Chapter 2 Installation Safety Gene
42. the end of the dialing string the modem will instead initiate a Voice call to the phone number dialed Disconnect Type Wait about two seconds to see an OK response Then type ATH Note is the escape sequence and ATH is the Hang up command Answering a Circuit Switched Data CSD Connection A Circuit Switched Data Connection makes the wireless modem work similar to a regular analog modem You must have CSD service in order to answer a CSD call There are three phone numbers for GSM the voice number the data number and the fax number All are provided by the carrier To answer a call Establish A Connection Call into the modem by dialing the data number provided by your carrier Answer a Call When you see the RING responses on the terminal screen enter ATA cr to answer the call Set Auto Answer Enter ATSO x This sets the modem to auto answer The call will be answered after the number of rings entered x stand for the number rings Then call into the number provided to you by the carrier Disconnect Type Wait about one second to see an OK response Then type ATH Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 22 Chapter 3 Using Your Wireless Modem Using Short Message Services SMS Send a Short Message to a Specified Number Type AT CMGS 8585551212 lt press Enter gt Then type your message Please call me soon lt press ctrl Z gt The modem may respond with CM
43. tiModem GPRS USB Wireless Modem User Guide 31 Chapter 5 Reference Information Chapter 5 Reference Information Wireless Modem Reference Information GSM reference documents GSM 03 40 GSM 03 45 GSM 04 11 GSM 04 21 GSM05 08 GSM 07 01 GSM 07 02 GSM 07 05 GSM 07 07 ETSI contact ETSI Secretariat F 06921 Sophia Antipolis Cedex France e mail secretariat etsi fr Service The AT commands manual is available on the Multi Tech web site http www multitech com Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 32 Appendix A Warranty and Repairs Appendix A Warranty and Repairs Multi Tech Warranty Statement Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used i
44. ular approved Does this modem support High Speed Circuit Switched Data HSCSD e No our GSM GPRS modems do not support HSCSD The modem is answering but seems to not be doing anything e The modem is answering in voice mode e f you are trying to make a data call make sure the account has CSD service You will also need the data number separate number from the main phone number that is provided by the provider am trying to make a data connection by dialing from my wireless modem to an analog modem Why does the analog modem answer and send tones but never connect e To make a data call you must use the ATD lt number gt command e Make sure the account has CSD service How do get the voice portion to work so I can talk to others using the wireless modem e You will need a cable that has the speaker pins connected to a speaker and microphone e We have a Y cable that splits out to a RJ9 connector that can be used to plug into the receiver of a handset e ATD lt numbers will originate a voice call How do I make an Internet connection to my dial up ISP e Make sure you have CSD service e Create a dial up connection to the ISP s access number then use your account username and password and choose the wireless modem as the device How does faxing work e GPRS modems support Class 1 and Class 2 Group 3 faxing e You will need fax services setup on your account You should receive a separate phone number for fax just lik
45. use it offers standards based multi band GSM GPRS Class 10 performance This ready to deploy standalone modem allows developers to add wireless communication to products with a minimum of development time and expense The MultiModem GPRS is based on industry standard open interfaces is fully type approved and can be desktop or panel mounted Models MTCBA G U F1 is the 900 1800 MHz GPRS USB modem RS 232 MTCBA G U F2 is the 850 1900 MHz GPRS USB modem RS 232 Other Product Codes NAM is the model for US and Canada GB IE is the model for Great Britain and Ireland Euro ROW is the model for Europe and the rest of the world A Note About Documentation Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Check Multi Tech s Web site for current versions of our product documentation Features GPRS Class 10 operation Dual band 850 1900 or 900 1800 GSM GPRS GSM Class 1 and Class 2 Group 3 FAX Desktop or panel mounting Short Message Services including text and PDU point to point cell broadcast 14 4K GSM circuit switched data SMA antenna connector and SIM socket Serial interface supports DTE speeds to 115 2K AT command compatible MNP2 V 42bis data compression Numerous LEDs provide operational status ME SIM phone book management Fi
46. xed dialing number SIM Toolkit Class 2 SIM network and service provider locks Real time clock Alarm management UCS2 character set management Packet data up to 85K bps Embedded TCP IP stack Circuit switched data GSM up to 14 4K bps transparent and non transparent Multi Tech Systems Inc MultiModem GPRS USB Wireless Modem User Guide 4 Chapter 2 Installation Application Overview Application Types With circuit switched data rates up to 14 4K bps the MultiModem GPRS is targeted at applications that periodically need to send or receive data over a wireless network It is an ideal solution for Appliances ATM Terminals Automotive Data Collection Gas Pumps Industrial and Medical Remote Monitoring Systems Remote Diagnostics Remote Metering Security Systems Vending Gaming Machines Other devices requiring wireless connectivity Note The Wireless MultiModem must be mounted with at least 8 inches 20 cm of clearance from the human body Benefits Features in Applications Short Development Time The MultiModem GPRS can make your existing and next generation device machine or system communication ready without requiring any hardware changes to its design It actually provides faster time to market because it relieves the burden and expense of obtaining network and RF approvals This complete ready to
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