Home
MicroBoards Technology PF-Pro Disc Printer Label Maker User Manual
Contents
1. 2 Use ionized water to lightly dampen a lint free cloth 3 Place the cloth on a level surface 4 Holding the printhead with the bottom of the printhead resting lightly on the cloth gently pull the printhead towards you along the direction of the long axis of the printhead as shown to the right DO NOT MOVE THE PRINTHEAD FROM SIDE TO SIDE AS THIS COULD MIX THE INK COLORS IN THE PRINTHEAD 5 If the printhead does not leave two solid lines of color one for each color in the printhead move the printhead to a clean area on the cloth and repeat step 4 6 Carefully replace the printhead in the PF Pro Disc Printer once the heads have been cleaned If you do not follow the above procedure exactly you could damage your printheads 11 Manual Pen Alignment Pen Alignment should be performed when a new printhead is installed If you experience a decrease in print quality with an installed printhead you may need to perform this service e Load 4 pieces of blank unprinted media into the input hopper e Click the Align button and 2 discs will load to the belts and be printed Configuration Seraing Information And Support Supa Shits RE Device informacion F Clean y Manual Pen Allgemein suppan v Printer Settings S Disc Printing ri a el bi e Select the Alignment Speed 20ips is the recommended setting e Use these discs to select the patterns
2. Hard Drive Space Less than 30MB of free space is required on the system hard drive for the applications and drivers USB Connection USB 2 0 is required Assembly and Installation Assembly Instructions PF Pro Disc Printer Assembly Remove the PF Pro Disc Printer system from the shipping box and confirm you received all of the items Place the PF Pro Disc Printer on a stable flat surface You will need room both in front and behind the system as discs will be accessed from both locations Install the 2 long input bin posts above the input hopper with the wide post to the right shipped installed Install the output bin e Align the two holes in the output bin with the holes on the Front of the printer numbers 1 and 2 e Secure the output bin with the two thumb screws e The output bin should now be securely in place e Next slide in the 100 disc output spindle into place The Output Bin is designed to hang over the front edge of your work surface 6 Assembly and Installation MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer Installing Ink Cartridges and Print Heads Supported Ink Cartridges The PF Pro Disc Printer uses 3 color and 1 black ink cartridges The part numbers for these cartridges are PFP HC CYAN PFP HC MAGENTA PFP HC YELLOW and PFP HC BLACK If other cartridges are installed the PF Pro Disc Printer will not function These cartridges are available from any Microboards reseller Refill kits or non
3. MICROBOARDS Technology PF Pro Disc Printer For Mac OSX Users Manual 2 e Introduction MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer TABLE OF CONTENTS INTRODUCTION oi epa eiue d euo Here kast aka ee nec dass e 5 WHAT SINCE De IE M E DE b oo o ns ee ee 5 SYSTEM REOUIREMEN TS sus e o oe 6 ASSEMBLY AND INSTALLATION 6 ZAS SEMBESINSTR C TION Sc N Snan o o a A ee nn 6 PSP POD SC Eee ele Rice it ot Neon dais 6 INSTALLING INK CARTRIDGES AND PRINT HEADS iin 7 STP OF 81272 O E oeil 7 LOGAUIO REPLICAS aed east een ee A Instala Replac ns sl DO 7 ECADINSD SES nn cd te Rae To te D nl R El 8 PRONE PANEL INDICATORS AND BUTTONS us nass ea 8 INSTALLATION OF DRIVERS AND SOFTWARE us de een nee do k sla kus 9 DICE MAN ANA a U at iodo 9 CONNECTING TOA MEG te e ar eb Ne ns 9 Addie The Pro DISC Prnterssen een RARE POE 9 SETTING PRINTER ALIGNMENT 5 2 ran mals 10 SLIGNMENTE sas es ee es 10 MICROBOARDS PRINTER UTILITY cuida near al ud eoe dou kazoo a debe o sko s nat ses done 10 SUPPLIES STATUS sisal a a a Eee 10 DEVICE INFORMATIONS SE E O O PO P een 11 CLAN o o P oo nn 11 1562171111 2212 BV I111102 021218 ZERO RETE 11 MANUAL PEN ALTO MENTA S 12 SUPPORT se an
4. MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer Device Information T7 Information And Support Device information PM Version SLP405 AU Supplies ETT xis This page shows the Firmware version and Serial sse Number of the PF Pro Disc Printer W cran F M Pen Alig Print al Clicking the Print Configuration Page button will print out us ur Print Configuration Pag a test disc v Printer Sertimgs Do ing Pr nzer Mare PF Pr river Sirus idle 2 Miel Mame PT Pr Suspplles Good EEE REA Cle The Clean page allows you to run a cleaning cycle on 1 sle rovn ee Ie the ink cartridge Device information B cean Hanf ri ri Click the Clean button once a disc has been loaded into xs IE zs the input hopper If the resulting disc shows streaks M spren HB similar to those shown in the image on this page you gt Primer semings may need to run the Clean utility again nete ER Clas war l AN BOR Printer Wam FT Fr rer iarus Modal PE Fr Suspplies Good Printhead Maintenance If after several cleaning attempts the printed images continue to show streaks of color you may need to manually clean the printheads Follow the procedure below exactly to clean the printheads Not following these steps could result in damaged printheads 1 Remove the printheads from the carriage please see Installing Replacing Printheads page 7
5. EN 12 DISC o ee Pe es ED ee ie tt o a DL VOY UT 12 USING THE PF PRO DISC PRINTER 0 tit olala a o a 13 CREATING AI SC LABEL CERTE 13 EORDNG DNO r bo 13 ana nen es 13 PESE SCTU AE E dando 13 CHANGING OU QIN SSA oo 14 CHANGING Print Dian LOS za AS AAA oo 14 TROUBLESHOOTING SU hr v po O O ten 15 PRINTERNOTPRINTBG EEA ee ee ea ee s Hopp 15 EOWINKINDICATION 22 ee ee ee nen eee ban a lo 15 DISCELOADINGERROR E een u 15 GAPS OR OVERLAP IN INK COVERAGE ili ee ee een eii ivt ra 15 PRINTING SPECIFICA TION Sucia ia res rasen rl 16 TECHNICAL SUPPORT a o 16 4 e Introduction MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer Introduction The PF Pro Disc Printer is a robust automated inkjet CD and DVD printing solution The PF Pro Disc Printer has a 100 disc capacity making the task of printing large numbers of discs fast easy and hands free Fully Integrated Automation Microboards combined their patented auto loading system with HP s new inkjet printer engine to give users the highest output possible both in image resolution and print speed Since the PF Pro Disc Printer is an autoloading printer no calibration of robotics or manual feeding of discs is required The PF Pro Disc Printer connects by a single USB 2 0 interface to your computer Flexibility and Speed for Any Application While the PF Pro Disc Printer was designed to fill a need in the high volume arena it a
6. Microboards ink cartridges are not recommended for use in the PF Pro Disc Printer system Use of non Microboards cartridges will cause the printer to fail Use of refilled cartridges may cause the PF Pro Disc Printer to fail Loading Replacing Ink Cartridges Cartridges can be changed while the PF Pro Disc Printer is on but it should never be turned on without an ink cartridge in place An LED will light above any cartridge that is below 25 capacity Lower the ink door e If replacing an empty ink cartridge remove the color that needs changing by pulling straight out e Remove each new print cartridge to be installed from its packaging e Slide the correct ink cartridge into the correct slot with the arrows pointing down as shown to the right e Raise the ink door and latch it back into place The printer will be ready after the ink cartridges pressurize and the Media Feed button LED goes out Installing Replacing Printheads The 2 Printheads are not installed when you receive the PF Pro Disc Printer and must be installed prior to using the printer The printhead models are CG316A yellow and ana and C9382A ce and magenta T 1 Raise the top Printhead Access Door 2 If you are setting up the PF Pro Disc Printer for the first time remove any packaging materials from around the printhead carriage 3 If you are replacing printheads and the printhead carriage is not parked all the way to the left turn on the PF Pro Disc
7. Printer With the Printhead Access Door opened press and hold the Media Feed button until the carriage moves to the left and locks into position 4 Lift the cradle latch If you are replacing the currently installed printheads remove the printheads by lifting the blue handle of each and gently pulling up on each handle 5 Remove the printheads from the packaging 6 Gently shake each printhead 6 times prior to removing the orange protective caps Save the caps If you remove the printheads from the PF Pro Disc Printer they should be recapped to avoid clogging the printheads and ink valves 7 Gently press the printheads into the cradle installing the correct printhead in the correct slot DO NOT FORCE THE PRINTHEADS INTO PLACE 8 Lower the cradle latch carefully 9 Lower the top Printhead door The printhead carriage will return to the right and will be primed by the printer if the power is on Loading Discs The next step is to load your PF Pro Disc Printer with output discs The system will accept CD or DVD 120 mm 12 cm inkjet printable discs If the disc does not have an inkjet printable surface the ink will not adhere to the surface of the disc The PF Pro Disc Printer will only accept 12 cm discs Business card or 8 cm discs are not supported by this system Figure 1 Figure 2 Load the first 5 or 6 discs flat as seen in figure 1 Load the rest of the discs at an angle against the wide input rod as seen
8. image may result in the improper placement of the image on the disc Scale 100 13 14 Changing Print Quality To change the Print Quality click the Advanced button on the Print screen Select the Media type Quality option from the list circled to the right The settings to the right will appear You can select either Photo or Graphics and Text as the Media Type Photo will take longer to print and will use more ink but the quality will be higher Graphics and Text on the other hand has a lower quality but will print in less time with less ink used You can also choose between Draft Graphics and Text only Normal Best and Maximum dpi Photo only from the Quality list The choices are listed in order of lowest to highest quality and ink usage Color can be selected as ColorSmart sRGB ColorSync or Grayscale Changing Print Diameters Different media types and brands may vary in the size of the printable surface When the print surface changes you will need to set the printer to the correct sizes Always make sure the images are printing centered on the disc before changing the diameter settings If the image is not centered please refer to page 10 for infomration on the alignment process To change the diameter of the printed area click the Advanced button on the Print screen Select the Disc Printing option from the list circled to the right The settings to the right will appear The Outer setting w
9. in figure 2 The PF Pro Disc Printer will hold a maximum of 100 discs DO NOT load more than 100 discs in the system as this may cause the discs to feed incorrecily Front Panel Indicators and Buttons 1 Power 2 Network unused 3 Cancel 4 Media Feed 5 Print head LEDs 1 Power Button and LED The Power button turns the PF Pro Disc Printer on and off It may take a few seconds for the PF Pro Disc Printer to turn on after you press the Power button The green LED on the Power button flashes when the printer is processing NOTE The AC power switch located on the back of the PF Pro Disc Printer must be turned on first in order to supply power to the Front Panel 2 Network Button This button is unused 3 Cancel Button Pressing the Cancel button cancels the current print job 4 Media Feed Button Pressing this button will clear any media feed issues This button has an LED that will flash amber when a media feed issue is occurring It will also show a steady amber if either the ink or the upper doors are opened 5 Print Head LEDs These LEDs will be on if there is an issue with either of the print heads 8 Assembly and Installation MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer Installation of Drivers and Software Driver Installation Drivers must be installed on a hard disc Once you have installed the software store the original installer disc in a safe place 1 Insert the Installation CD in your
10. printer is listed and is active If the icon is not active make sure the Use Printer Offline is not selected or paused Also check to make sure the correct printer port is selected Low Ink indication The ink level of each cartridge can be checked in the Microboards Printer Utility see page 10 Additionally the LED above each cartridge will light if that cartridge is at 25 or lower When the estimated ink level reaches 0 the LED above the cartridge will begin to flash warning you that the ink cartridge is empty It is strongly recommended that you replace the cartridge at this point Continuing to run the PF Pro Disc Printer with an empty cartridge may damage the printer If you notice poor ink quality or a missing color in your prints at any time replace the ink cartridge Disc Loading error 1 2 If a disc is not loaded correctly an error message will be displayed Check to see if there are any discs on the belt Remove any discs that are left on the belt Lift the cover and check for any discs on the front deck of the PF Pro Disc Printer Remove any discs found on the belts Close the cover Next reload the input bin and click the OK button on the error message to continue The system will load the next disc and continue printing the remaining discs for that job Gaps or Overlap in Ink Coverage There are 2 possible causes 1 2 You may be printing in a low quality mode Change the Media Type and Print Quali
11. that are best aligned in the next window as shown to the right All 8 entries must be made In the example shown the first 3 selections have been made e After selecting the patterns with the best alignment click Align e The pen alignment discs will print again The best aligned patterns should have moved closer to the center they do not need to be in the center only closer to the center than the original set of discs If so click Cancel If not enter the values from the second set of discs and click OK you will need to load 2 more blank discs Support Clicking the Support button will open the Microboards Technology Support website in your default internet browser This function requires an internet connection Disc Printing The PF Pro Disc Printer system has been aligned at the factory but may need to be adjusted depending on the type of media and media print surface on which you are printing Follow these steps to adjust the alignment e Click System Preferences in the Dock e Select Print Fax e Click the Set Up Printers button kenfgurstonsebinge r Information And Support Aipa io bign 1 COs to pem e alignment pattern Align Please w sl ug nen e i nis each yruup wil be where Uie hnes we v Print validalion plots id prnnted Gic Ab S B6 v a r Choose v Cancel Top Side 07 Lett Side 75 4 ait for the alignment plots to prim Then choose th
12. Class B digital apparatus complies with the Canadian ICES 003 Issue 4 2004 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canade 16 e Technical Support MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer 17 18
13. If not adjust the Top Side and Left Side as necessary verifying the alignment by printing the same image Microboards Printer Utility Access the Microboards Printer Utility by selecting the System Preferences from the R_D Dock Select Print amp Fax Highlight the Microboards PF Pro icon and click the Utility icon The Microboards Printer Utility pages will appear in the following order Utility Supplies Status The Supplies Status show how much ame Microboards Printer Utility remains of all 4 colors Cyan Magenta cssc seins 00 mM Yellow and Black The values shown will information And Support Current Supplies Levels be refreshed when you 90 to another 9139 Supplies Status supplies levels for shown below ack in agenta in setting page and then back to the WER Device Information u Cyan ink 83 Yellow ink 70 Supplies Status page Wcen me In addition to the displayed levels in the Mois Printer Utility an LED indicator on the front support of the PF Pro above each cartridge will 7 Printer Settings light when the ink level is at 25 in that Disc Printing Estimate only Actual ink anie S cartridge The LED will blink when the ink level is at 0 Shop for Supplies Printer Name PF Pro Printer Status Idle It is strongly recommended that you o Supplies Good replace any cartridge that shows 0 10 e Setting Printer Alignment
14. e aes pront al lhe pias Ihry hasi aptior frem Lie sirasyhlesi across m o F Ps e best Choose Choose v Choose v Choose v Supplies Status e Highlight the Microboards PF Pro icon B Device nto BE cuan S e Click the Utility button to open the A te Utility C Microboards Printer Utility suppor at Printer Settings Select Disc Printing from the list ae e Enter the values listed with the PF Pro Disc Printer into the Top Side and Left Side boxes ar e Click the Apply Now button Test the alignment by printing a full coverage image 120 mm by 120 mm onto an unprinted disc The image should print centered on the disc If not adjust the Top Side and Left Side as necessary verifying the alignment by printing the same image 12 e Microboards Printer Utility MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer Using the PF Pro Disc Printer Creating Disc Labels The first step is to create a disc label of the correct size 12cm x 12cm You may use any application you prefer to create your labels Included on the Installation disc are 2 eps format templates for you to use These are essentially blank files of the correct size that show where the outer edge of the disc and the inner hub will the image when your disc label designs are printed One is for use with non hub printable media 36mm hub while the other is to be used with hub printable media Simply copy your artwork in
15. ill change how closely to the edge of the disc the image will print Increase the Outer setting to leave less unprinted area at the outer edge Decrease the Outer setting to leave more unprinted area at the outer edge Printer Presets PDF Preview Supplies Standard Cancel Printer Preview The Inner setting will change how closely to the center of the disc the image will print Decrease the Inner setting to leave less unprinted area at the center Increase the Inner setting to leave more unprinted area at the center You should never have the printer attempting to print off the printable surface This will leave unabsorbed ink on the disc e Using the PF Pro Disc Printer MICROBOARDS TECHNOLOGY LLC PF PRO Disc Printer Troubleshooting Printer not printing 1 2 Confirm the PF Pro Disc Printer is plugged into a power source and is turned on The ON OFF switch is located at the back of the unit above the power cable connector Confirm the green LED on the power button is lit on the front panel as shown below If AC power is on and the green LED is off press the power button and wait for several seconds If the LED still does not come on contact Microboards Technical Support Power LED Confirm the PF Pro Disc Printer is connected to the computer with a USB cable This can be checked by clicking on Start going to Settings and selecting Printers Confirm the
16. ion to this equipment may result in the revocation by the FCC of the users authority to C operate this eguipment NOTE This eguipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the eguipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the eguipment and antenna Connect the eguipment into an outlet on a circuit different than that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help C C This product is in conformity with the EMC Directive 89 336 EEC through compliance with the following European standards EN 55022 EN 55024 The CE mark has been affixed in accordance with the CE Marking Directive 93 68 EEC Canadian Department of Communications DOC Statement This
17. lable printers list as shown below Selected Printer Default Paper Size Printing Faxing Sharing In Menu Printer PF Pro Name PF Pro Location Directly attached via usb Kind PF Pro Status Idle Supplies for this printer Print Queue Printer Setup Setting Printer Alignment Alignment The PF Pro Disc Printer system has been aligned at the factory but may need to be adjusted depending on the type of media and media print surface on which you are printing Follow these steps to adjust the alignment e Click System Preferences in the Dock e Select Print amp Fax l e Click the Set Up Printers button P neem a N alignment of the image on the Supplies Status printed disc e Highlight the Microboards PF Pro rmm F ICON ue Clean Left Side 75 2 e Click the Utility button to open the Manual pen alignment to Defaults ee Microboards Printer Utility Eo x at _ Select Disc Printing from the list y Printer Settings e Enter the values listed with the PF Pro Disc Printer into the Top Side and Left Side boxes 62 Printer PF Pro Printer Status Idle Model Name PF Pro Supplies Good e Click the Apply Now button Test the alignment by printing a full coverage image 120 mm by 120 mm onto an unprinted disc The image should print centered on the disc
18. lso has the ability to print at 4800 x 1200 dpi on both DVD and CD media The PF Pro Disc Printer can be used from any application although it is recommended that any artwork you create is 12cm by 12cm in size What s Included When unpacking your PF Pro Disc Printer system the following items should be included e PF Pro Disc Printer print system e PF Pro Disc Printer Quick Start Guide e Unpack Guide e Users Manual This document e Power Cord e USB 2 0 Printer Cable e Blank Printable CD s e Input Bin rods e 100 disc output assembly e Microboards PF Pro Disc Printer Install CD e 1 each Microboards PFP HC CYAN PFP HC MAGENTA PFP HC YELLOW and PFP HC BLACK Ink cartridges e 1 each CG316A Yellow and Black and C9382A Cyan and Magenta printheads If any of these items are missing please contact your distributor or Microboards Technology Technical Support department at 952 556 1639 The PF Pro Disc Printer installation disc includes an Installer that will walk you through the process step by step Please perform the installation in order as specified in the Installer before connecting to a computer System Requirements The Microboards PF Pro Disc Printer has the following minimum requirements and compatibilities Operating System Mac OS 10 4 or above Processors G 4 Power PC Processor running at 1 2 GHz or faster or Intel Processor System Memory Minimum 512 MB of system memory required 1 GB minimum recommended
19. system s disc drive Open the disc icon when it appears on the desktop 2 Double click on the PFPro pkg icon Follow the on screen instructions read and agree to the end user license agreement When prompted enter your administrator password When prompted click Install Once the installation has completed click Restart Connecting to a Mac DO NOT CONNECT YOUR PF PRO DISC PRINTER BEFORE RUNNING THE INSTALLER LOCATED ON THE INSTALLATION DISC The connection between the Mac and the Microboards PF Pro Disc Printer is done with one USB 2 0 cable 1 Install all 4 Ink Cartridges see page 7 2 Install both Printheads see page 7 3 Plug in the AC power cord to the back of the PF Pro Disc Printer Do not turn on power to the PF Pro Disc Printer until an ink cartridge has been installed 4 Connect the square shaped end of the USB cable to the back of the PF Pro Disc Printer 5 Connect the flat rectangular end of the USB cable into a USB 2 0 port in your Mac 6 Turn on the PF Pro Disc Printer Adding the PF Pro Disc Printer Once the drivers and software have been installed and the PF Pro Disc Printer connected the PF Pro Series Printer needs to be added 1 Click System Preferences in the Dock 2 Select Print amp Fax then click the Add or button to add a printer 3 Select PF Pro from the list and click the Add button 4 Once the PF Pro Disc Printer Series Printer has been added it will appear in the avai
20. to these files to create an easy disc label These files do not need to be used but are provided for an easy reference when creating labels Loading Discs The next step is to load your PF Pro Disc Printer with output discs The system will accept CD or DVD 120 mm 12 cm inkjet printable discs If the disc does not have an inkjet printable surface the ink will not adhere to the surface of the disc The PF Pro Disc Printer will only accept 12 cm discs Business card or 8 cm discs are not supported by this system Load the first 5 or 6 discs flat as seen in the top image to the right Load the rest of the discs at an angle against the wide input rod as seen in the bottom image to the right The PF Pro Disc Printer will hold a maximum of 100 discs DO NOT load more than 100 discs in the system as this may cause the discs to feed incorrectly Printing Discs Printing prior to burning any media is not recommended Page Setup While the Microboards PF Pro Disc Printer will print from any application you should always verify that the correct printer and paper size are being used Select Page Setup from the file menu choosing the PF Pro printer and m CD DVD 120mm in the Format For and Paper Size za Paper Size CD DVD 120 mm selections respectively 5 12 in x 5 12 in Format for It is highly recommended that the image you are printing is Orientation m la fe 120mm by 120mm Having a different size
21. ty to the next higher setting and print again See page 14 for details The printheads need to be realigned Please refer to page 12 for details 15 Printing Specifications Print Speed Depends upon percentage Maximum Print Width of coverage and print mode selected 4 72 120mm e Approx 45 seconds for 100 full color coverage Photo Normal Mode Power Supply e Approx 20 seconds for 100 full Auto Detect AC Power color coverage Text amp Graphics 90VAC 240VAC 47Hz 63Hz Best Mode Warranty e Approx 12 seconds for 20 Year Limited W coverage Text amp Graphics Normal ar ear Limited Warranty Mode Print Technology HP Inkjet Print Quality Black 600 x 600 dpi Print Quality Color up to 4800 x 1200 Ink Cartridges Microboards PFP HC CYAN PFP HC MAGENTA PFP HC YELLOW and PFP HC BLACK gt dpi Printheads Sup Yellow and Black CG316A uu Cyan and Magenta C9382A Connectivity B 2 Media Types USB 2 0 required Printable surface 120mm CD R or DVD R Technical Support For technical questions or support issues contact Microboards Technology technical support United States Europe Japan PH 952 556 1639 PH 44 0 845 230 7800 PH 03 3561 2266 FAX 952 556 1628 www microboards co uk www microboards co jp support microboards com www microboards com Please have the Model and Serial Number of your PF Pro Disc Printer available when contacting Technical Support Any unauthorized modificat
Download Pdf Manuals
Related Search
Related Contents
huracan super trofeo technical regulations 2015 MMEVS0508OM User`s Manual ENMTools User Manual Mastering 6000 Operation Manual English Series WDS-SP-L, WDS-SP-R - Watts Water Technologies Kat. Nr. 30.3047 KDS Model 310 Manual (1) - Scientific Instrument Services, Inc. PL550 User Manual Copyright © All rights reserved.
Failed to retrieve file