Linksys 7920 IP Phone User Manual
Contents
1. Browse the phone PressPhBook T hephonedisplays book to see a listof entry names entries If there are no phone book entries Empty displays View an entry in Scroll to the desired phone book the phone book entry and press Detail The phone book entry item displaysthe name with the list of associated phone numbers Cisco Wireless IP Phone 7920 for Cisco CallManager 41 Ifyouwantto Then Dial a number from Press PhBook and scroll to an the Phone Book entry Press to dial thenumber The phonedialsthefirst number in the phone book entry Dial a specific Press PhBook and scroll to an number fromthe _ entry Press Detail and scroll to Phone Book the desired phone number Press XX to dial the number Edit an existing Press PhBook and scroll to an phone book entry entry Press Detail and scroll to the item in the entry to edit See Figure 5 1 Press Edit and follow the instructions in the Entering and Editing Text section on page 25 When you have edited the entry press OK then press Save Adding or Changing Entries in the Phone Book You can add a new phone book entry or change an existing entry by using the Directory menu You must enter the phone number for each phone book entry exactly as you would dial the number You can add the information as shown in Figure 5 1 42 78 14564 03 Using the Phone Book and Speed Dial Features Figure 5 1 Phone Book2. Systems Inc and or its affiliates in the United States and certain other countries All other tr property o ademarks mentioned in this document or Website are the their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0406R Cisco Wireless IP Phone 7920 for Cisco CallM anager Copyright 2004 Cisco Systems Inc All rights reserved la Contents CHAPTER Getting Started 1 How to Use this Guide 2 Safety and Performance Information 4 Battery Safety Notices 6 Accessories for the Cisco Wireless IP Phone 7920 9 Installing the Battery 10 Charging the Phone Battery 12 CHAPTER 2 Overview ofthe Cisco Wireless IP Phone 7920 15 Powering On the Phone 18 Main Screen and Display Indicators 19 Shortcut Keys for Phone Functions 20 Document Conventions 22 Using the Phone Menus 23 Setting the LEAP Username and Password 24 Setting the Username or Password 24 Entering and Editing Text 25 Cisco Wireless IP Phone 7920 for Cisco CallM anager iii CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 Basic Call Handling 27 Placing Calls 27 Answering and Ending Calls 29 uting Calls 29 djusting the Speaker Volume 30 acing Calls on Hold 31 ransferring Calls 32 aking Conference Calls 33 aking M eet M e Conference Calls 34 Forwarding Your Calls to Another Number 35 1 ou gt Using Advanced Call Features 37 Parking and Retri
3. Getting Started Figure 1 2 Charging the Phone Battery Tips The phone detects when the battery power level is low and displays the warning message Battery Low with the warning tone specified in your profile Cisco Wireless IP Phone 7920 for Cisco CallManager 13 14 The standard battery requires about 3 5 hours to become fully charged and provides up to 3 5 hours of active service time or 21 hours of standby time The extended battery provides up to 4 25 hours of active service time or 30 hours of standby time The battery becomes fully charged in about 4 5 hours For more information about charging the battery refer to the Desktop Charger section in the Cisco Wireless IP Phone 7920 Accessory Guide 78 14564 03 2 Overview of the Cisco Wireless IP Phone 7920 The Cisco Wireless IP Phone 7920 provides the following features e Wireless access to your corporate phone extension and phone services Multiline appearances Up to eight speed dial hot keys Caller ID for incoming calls Call handling features such as forward transfer hold call park conference call pickup and group pickup Softkey access to menus and your personal phone book Choice of profiles for personal use Figure 2 1 on page 16 shows the Cisco Wireless IP Phone 7920 The callout table describes the functions of the keys on the phone Cisco Wireless IP Phone 7920 for Cisco CallManager 15 Cisco Wireless IP Phone
4. 62 78 14564 03 Customizing Phone Settings and View ing Phone Status Ifyou want to Then Erase the local phone Scroll to and select Factory configuration and reset Default The Restore to to factory default Default message displays settings Note All customized phone settings will be erased including network settings Press OK to reset the phone or Cancel to retain settings Tips If you enable the Phone Lock feature and have not changed the password enter 12345 default password to unlock the phone If you change the Phone Lock password and forget it you must contact the system administrator to have the phone unlocked and reset You will lose all your personal settings including your Phone Book entries Be aware that restoring factory default settings erases your Speed Dial Call History and customized settings The network settings are changed to defaults so your phone cannot access the network Only Phone Book data is preserved The system administrator uses the USB port only for phone configuration When the phone is powered off the USB port reverts to disabled Cisco Wireless IP Phone 7920 for Cisco CallManager 63 View ing Phone Status For troubleshooting purposes you might need to view the software firmware and hardware releases on your phone that are described in the table below If you want to Then View the Phone Status Options Press M enu and press
5. Using the When you must press the Select Select softkey to use a menu option or item softkey that you have highlighted this guide states Select item name Example Select Speed Dial Using menus To advance through several menu and options options the guide states Choose M enu gt menu option gt menu option Example Choose M enu gt Directory gt Phone Book gt Speed Dial 2 78 14564 03 Overview of the Cisco Wireless IP Phone 7920 Using the Phone Menus The phone menus provide access to phone features and settings When you press M enu the name of the first menu displays on your phone screen with a set of overlapping tabs for the other phone menus To access a specific menu press or until you see the desired menu name such as Directory Press Select by using lt gt Use or w to scroll between the menu options To choose a menu option such as Speed Dial in the Directory menu scroll to Speed Dial and press Select This table lists reference information for the phone menus Menu Section in Phone Guide Directory Using the Phone Book and Speed Dial Features section on page 41 M essages Playing Voice M essages section on page 49 Call History Viewing and Placing Calls from the Call History M enu section on page 50 Profiles Using and Changing Profiles section on page 53 Services This menu is not available Cisco Wireless
6. on your call handling needs and work environment Parking and Retrieving Parked Calls You can use the Call Park feature to store a connected call in the Cisco CallM anager system then you or a co worker can retrieve the parked call from another phone in a conference room or in a co worker s office Ifyou wantto Then Store an active call During a call press q or gt to by using Call Park switch to Park and press the softkey The system stores the call and displays the call park number N ote the call park number that you must use to retrieve the parked call Cisco Wireless IP Phone 7920 for Cisco CallManager 37 Ifyouwantto Then Retrieve a parked From any phone in the call Cisco CallM anager system dial the call park number to connect to the call Tips If the screen does not display a call park number then the Call Park feature is not available for your phone You havea limited amount of timeto retrieve the parked call before it reverts to ringing at its original destination See your system administrator for this time limit Redirecting a Ringing Call to Your Phone By Using Call PickUp Call PickUp allows you to redirect a call that is ringing on aco worker s phone to your own phone so you can answer it Your system administrator can set up a Call Pickup group for extensions that share call handling responsibilities W hen you want to answer calls to phones tha
7. on your wireless IP phone and you can use either phone to answer the call Multiple people share a line For example you are a manager who shares a line and extension number with your assistant An incoming call to the extension rings on both of the phones If you want to Then See if a co worker has an active call on the shared line When the shared line is in use from another phone In Use Remotely appears on the status line and the calling party ID appears next to the line number Add yourself to call in progress ona shared line Select an in use remotely call on your screen and press Barge The shared line user hears a tone and To Barge displayson the screen You will be disconnected from a barged call if the shared line call is put on hold transferred or conferenced You can only joina call that a desktop phone with Barge enabled initiates Move a call to another shared line Place the shared line call on hold Press Resume on another phone with the shared line 40 78 14564 03 CHAPTER 5 la Using the Phone Book and Speed Dial Features Your Cisco Wireless IP Phone 7920 comes with a personal phone book feature You can use the Directory menu to view phone book entries to add or edit phone book entries and to set up speed dial numbers You can access entries in your phone book by pressing the PhBook softkey Using the Phone Book Ifyou wantto Then
8. save the change then Back to return to Phone Settings Change the main phone screen message Scroll to and select Welcome M essage then press Edit Enter a message up to 10 characters in length See the Entering and Editing Text section on page 25 Press OK to save the change and Back to return to Phone Settings Change the back light for the phone display Scroll to and select Backlight Scroll to Off or to On and press Select Cisco Wireless IP Phone 7920 for Cisco CallManager Changing Phone Access Settings Choose M enu gt Phone Settings menu to change these settings that control access to the phone and phone records Ifyou want to Then Require the use ofa password to unlock the phone when powering it on Scroll to and select Phone Lock then scroll to and select On Off Scroll to Off to disable the phone lock or On to require a phone lock password and press Select Change the phone lock password Scroll to and select Phone Lock then scroll to and select Password Press Edit to enter the phone lock password up to 10 numbers including or Press OK to confirm the change and Back to return to Phone Settings Note Thedefault password is set to 12345 Enable the USB port for phone configuration Scroll to and select U SB Enable Disable Scroll to Enable and press Select The system administrator uses the USB port for configuring your phone
9. 7920 ure 2 1 Overview of the Cisco Wireless IP Phone 7920 1 Left and right softkeys Activates the or item in the label above the softkey ES 2 Answ er Send green key Answers a call or dials a number 3 N umber keys 0 9 Use these to enter numbers and characters N umber keys 2 9 Use these to activate Speed Dial hot keys 4 Asterisk key Toggles between ring and vibrate mode Toggles between upper and lower case See the Entering and Editing Text section on page 25 5 Arrow key M oves from one function to another This guide uses these directional arrows a w q or P Power End red key Turns the phone on or off silences a ringing call or ends a connected call See the Answering and Ending Calls section on page 29 RO Pound 3 key Toggles between locking and unlocking the keypad Allows you to access special characters when you are entering text Cisco Wireless IP Phone 7920 for Cisco CallManager 17 Pow ering On the Phone To turn the phone on press and hold the key for two to three seconds The phone authenticates then associates with a wireless access point and connects to the IP telephony network In a Cisco Light Extensible Authentication Protocol LEAP environment you might have to set the LEAP password See the Setting the LEAP Username and Pass
10. Cisco SYSTEMS Phone Guide Cisco Wireless IP Phone 7920 for Cisco CallManager INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San J ose CA 95134 1706 USA http www cisco com D Tel 408 526 4000 8 cm O 800 553 NETS 6387 5 Fax 408 526 4100 Customer Order Number DOC 7814564 Text Part Number 78 14564 03 CCSP the Cisco Square Bridge logo Cisco Unity Follow M e Browsing FormShare and StackW ise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service mar CCDA CC ks of Cisco Systems Inc and Aironet ASIST BPX Catalyst DP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Ca pital the Cisco Systems logo Empowering the Internet Generation Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step GigaDrive GigaStack Homel ink Internet Quotient IO S IP TV iQ Expertise M eetingPla Network R RateM UX SwitchProb Quotient heiQ logo iQ N et Readiness Scorecard LightStream Linksys ce M GX the N etworkers logo Networking Academy egistrar Packet PIX Post Routing Pre Routing ProConnect Registrar ScriptShare SlideC ast SM ART net StrataView Plus e TeleR outer The Fastest Way to Increase Your Internet TransPath and VCO are registered trademarks of Cisco
11. Entry lt CD 1821 12 12 Un O Hame 2 gt Office number 3 gt A Home number 4 gt K Cellphone number Y dd v Back C 18 21 12 12 IT g 91133 Contact person s name Office phone number entry Home phone number entry Cellular phone number entry ou Be UUI N e E mail address entry If you want to Then Browse the phone Press M enu and select Directory book entries then scroll to and select N ames to see the entries View the Scroll to a phone book entry and information in a phone book entry press Detail Cisco Wireless IP Phone 7920 for Cisco CallM anager 43 Ifyou want to Then Add a new phone book entry Choose M enu gt Directory gt Add The screen displays as shown in Figure 5 1 Scroll to the entry item and press Select Enter the name or phone number by following instructions in the Entering and Editing Text section on page 25 When you have finished the entry press OK then press Save Press or to switch to Back and press the softkey twice to return to the Directory menu Edit an existing phone book entry Choose M enu gt Directory gt N ames then scroll to an entry Press Detail and scroll to the item to edit such as Home number Edit the item by following instructions in Entering and Editing Text section on page 25 W hen you have finished press OK then pre
12. IP Phone 7920 for Cisco CallManager 23 Menu Section in Phone Guide Phone Settings Customizing Phone Settings and Viewing Phone Status section on page 59 Network Config Setting the LEAP Username and Password section on page 24 Your system administrator can provide you with information about network configuration settings Setting the LEAP Username and Password When powering on your phone for the first time you might need to set your LEAP user nameand password Your administrator can provide LEAP information You must access the Network Configuration menu and navigate to the 802 11b Configuration options Use the following steps to set your username and password Setting the Username or Password 1 Press Menu then press 4 or gt until you see the N etwork Config menu and press Select 2 Scroll to 802 11b C onfiguration and press Select 3 Scroll to LEAP and press Select 24 78 14564 03 Overview of the Cisco Wireless IP Phone 7920 4 Scroll to Username or Password and press Select Press Edit and enter your username or password See the Entering and Editing Text section on page 25 for assistance X Note The LEAP password entry can be up to 32 characters 6 PressOK to confirm the changes then press Back several times to return to the main screen Entering and Editing Text You can enter characters numbers and special characters for passwords and phone boo
13. See Figure 5 2 Figure 5 2 Speed Dial Menu CO 13 58 12 11 Speed Dial2 A Speed Dial3 Speed Dial 4 Speed Dial 5 g Speed Dial Detail Back 85747 46 78 14564 03 Using the Phone Book and Speed Dial Features Ifyou want to Then Assign a phone number to a Speed Dial hot key Choose M enu gt Directory gt Speed Dial Scroll to an available Speed Dial number hot key and press Detail Press Edit to enter the information See the Entering and Editing Text section on page 25 Press OK to save the speed dial number then Back to exit the menu Change the phone number on a Speed Dial hot key Choose M enu gt Directory gt Speed Dial Scroll to a Speed Dial number and press Detail Press Edit to change or clear an existing phone number To confirm the change press OK then Back to exit the menu Cisco Wireless IP Phone 7920 for Cisco CallManager 47 If you want to Then Add or change Speed Dial numbers on your screen Login to your IP Phone User Options web page and choose your Cisco 7920 device Choose Add U pdate Your Speed Dials from the main menu You can set up or change speed dial numbers by entering the phone number and name on this web page Refer to Customizing Your Cisco IP Phone on the Web for more information Tips Your screen displays the first few names for speed dial numbers set up on the User Options web pa
14. To obtain a replacement battery contact your local dealer Use only the batteries that have a Cisco part number Standard battery C P BAT T 7920 STD Extended use battery C P BAT T 7920 EX T Caution Only use the Cisco power supply that was provided with your phone If you need to replace your power supply refer to thelist of Cisco part numbers North America CP PWR 7920 N A Central Europe CP PWR 7920 CE United Kingdom C P PW R 7920 UK China CP PWR 7920 CN Japan CP PW R 7920 P To see translations of the warnings that appear in this publication refer to the Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 document that accompanied this product 78 14564 03 Getting Started Accessories for the Cisco Wireless IP Phone 7920 The following phone accessories are available for your phone Standard and extended batteries Power supplies for various regions Desktop charger Standard wired earphone Carrying cases For a complete list of accessories refer to the Cisco Wireless IP Phone 7920 Accessory G uidethat is included in the phone box Cisco Wireless IP Phone 7920 for Cisco CallManager 9 Installing the Battery You must install and charge the battery before you can use the Cisco Wireless IP Phone 7920 To install or remove the battery follow these steps 1 To install the battery insert the battery catches as shown in Figure 1 1 in the correspo
15. after receipt of a Return M aterials Authorization RM A request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy Cisco Wireless IP Phone 7920 for Cisco CallManager 67 To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number M aintenance contract number 68 78 14564 03
16. e call ringing press or gt then press Trnsfer again to complete the transfer Operation Talk to the transfer During a call press or gt to recipient before switch to Trnsfer and press it transferring the Enter the target phone number call and wait for the call recipient to answer If the recipient accepts the call press 4 or gt then press Trnsfer again If the recipient refuses the call press Resume to return to the original call 32 78 14564 03 Basic Call Handling Making Conference Calls Conference calling allows from three to sixteen parties to participate simultaneously in a call Your Cisco IP Phone supports several types of conference calls depending on your configuration The softkeys identify which methods are available on your phone Confrn To establish standard conferences by calling each participant Standard conference calling is available on most phones M eet M e To host a conference requiring that participants call an established number at a specific time Your system administrator must configure this special feature for you If you want to Then Set up a standard conference call by calling participants During a call press q or to switch to Confrn To add another party to the call press Confrn press or gt to find softkey and enter the participant s phone number After the call connects and you have spoken to the participant press Conf
17. eving Parked Calls 37 Redirecting a Ringing Call to Your Phone By Using Call PickUp 38 Understanding Shared Lines 39 Using the Phone Book and Speed Dial Features 41 Using the Phone Book 41 Adding or Changing Entries in the Phone Book 42 Configuring Speed Dial Hot Keys 45 Using Voice Messaging and Call History Logs 49 Playing Voice Messages 49 Viewing and Placing Calls from the Call History Menu 50 78 14564 03 CHAPTER 7 CHAPTER 8 Cisco Wireless IP Phone 7920 for Cisco CallManager Using and Changing Profiles 53 Options for Profile Settings 54 Configuring Profiles 55 Customizing Phone Settings and Viewing Phone Status 59 Change Phone Settings 59 Changing Ring Tone Settings 60 Changing Phone Display Settings 61 Changing Phone Access Settings 62 Viewing Phone Status 64 Cisco One Year Limited Hardw are Warranty Terms 65 vi 78 14564 03 CHAPTER 1 Getting Started Before using your Cisco Wireless IP Phone 7920 make sure that the following items are in the box Cisco Wireless IP Phone 7920 Standard battery Power supply Cisco Wireless IP Phone 7920 Guide e Regulatory Compliance and Safety Information for the Cisco Wireless IP Phone 7920 Cisco Wireless IP Phone 7920 Accessory Guide Inform your system administrator or supplier if any items are missing X Note The radio frequency RF for this phone is configured for a specific regulatory domain If you use this phone outside of i
18. for this purpose You do not need to press Confrn to connect to a M eet M e conference call Forw arding Your Calls to Another Number You can use the Call Forward All feature to redirect your callsto any phone number although your system administrator might restrict call forwarding to phone numbers within your company Cisco Wireless IP Phone 7920 for Cisco CallM anager 35 Ifyou want to Then Set up call Press 4 or b to switch to forwarding on your CFwdAll Press CFwdAll and primary line enter a target extension or phone number The screen displays Forwarded to target number Cancel call Press CFwdAll forwarding on your The Forwarded to message primary line disappears Set up or cancel call forwarding for any line Log in to your IP Phone User Options web page and choose your Cisco 7920 device Choose Forward all calls from the main menu You can set up or cancel call forwarding for each line on your phone Refer to Customizing Your Cisco IP Phone on the Web for more information Tips Enter the Call Forward All target number exactly as you would dial it including any access codes or area codes You must configure call forwarding for each line on your phone 36 78 14564 03 4 Using Advanced Call Features Advanced call handling tasks require access to special features Your system administrator might configure these features for your phone depending
19. ge To makea call from your speed dial list scroll to the name and press amp You must enter the external phone number exactly as you would dial it including an access code such as 9 and the area code if required To makea call using Speed Dial see the Speed dial a phone number using a Speed Dial hot key section on page 28 48 78 14564 03 CHAPTER 6 Using Voice Messaging and Call History Logs The Cisco Wireless IP Phone 7920 main menu provides access to the voice messaging service and to call history logs Playing Voice Messages When the phone displays You have voice mail you can access your messages by using the M essages menu or the shortcut key Cisco Wireless IP Phone 7920 for Cisco CallM anager 49 Ifyou want to Then Access and play your voice messages Press M enu then press gt to select M essages Select Voice M ail Box Enter your password and follow the voice instructions to listen to your messages Access your voice messages using the shortcut key Whilein standby mode press and release for immediate access Enter your voice messaging password and follow the voice instructions to listen to your messages Tips For accurate and detailed information about using your voice messaging service refer to the documentation for your voice messaging system Your system administrator will provide a default password for your voice messag
20. ing service View ing and Placing Calls from the Call History Menu You can view a list of missed calls received calls and placed calls in the Call History logs You can dial a number directly from one of the lists 50 78 14564 03 Ifyou want to Using Voice Messaging and Call History Logs Then View a call that you missed Press M enu then press to select Call History Scroll to and select M issed Calls Scroll to the appropriate number then press Detail to see information about the call Dial a number from the Missed Calls list Select the number that you want to redial Press EditDial to change the number if necessary Press amp to dial the number View a call that you received Press M enu gt Call History Scroll to and select Received Calls Scroll to the appropriate number then press Detail to see information about the call Dial a number from the Received Calls list Select the number that you want to redial Press EditDial to change the number if necessary Press amp to dial the number View a call that you placed Press M enu gt Call History Scroll to and select Placed Calls Scroll to the appropriate number then press Detail to see information about the call Cisco Wireless IP Phone 7920 for Cisco CallManager Ifyou want to Then Dial a number from the Placed Calls list Select the number that you want to redial Press Ed
21. itDial to change the number if necessary Press to dial the number Erase the Call History Press M enu gt Call History Scroll to and select Erase Call History Press OK to erase the entire call history Or press Cancel to return to the Call History menu Tip After you erase the call history all logs in the Call History menu are empty 52 78 14564 03 CHAPTER 7 Using and Changing Profiles The Cisco Wireless IP Phone 7920 comes with predefined profiles that allow you to quickly change rings and tones on your phone You can choose between the following profiles for different work environments Normal Silent Meeting Outdoors For example when you are working outside choosing the Outdoors profile automatically increases the ring volume and speaker volume When you choose the M eeting profile the ring volume is decreased to the lowest level or you can choose the Silent profile and turn off the ringer The following table lists the default settings for the profiles Cisco Wireless IP Phone 7920 for Cisco CallManager 53 Profiles Type of Settings Normal Silent Meeting Outdoors Ring 4 0 1 6 Volume Incoming On Off On On Call Alert Vibrating Off Off Off On Call Alert Keypad off off off On Tones Warning Tone off off Tone Style Speaker 3 3 3 5 Volume Options for Profile Settings You can choose a profile from the Profiles menu a
22. k entries When you press a numeric key on the keypad each press moves to another character choice If you want to Then Enter characters Press the numeric key once to enter the first character Press it twice to enter the second character or press it three times to enter the third character Enter numbers Press the numeric key four times to enter the number Cisco Wireless IP Phone 7920 for Cisco CallManager 25 Ifyou want to Then Delete the last character Press Clear once to delete the last character or number in the string Delete the entire string Press and hold Clear to delete the entire text or number string Use upper case characters Press to switch between uppercase and lowercase ABC or abc appears on the right corner of the screen to indicate the case Enter a space Press gt or w to enter a space between characters Enter special characters and symbols Press amp Doing so displays the symbol table as shown in Figure 2 3 Use a w q or gt to select the desired symbol Press Use to insert the symbol into text Cancel editing mode Press Back as needed to return to the menu option or main screen Figure 2 3 Symbol Table 26 tne 79717 78 14564 03 CHAPTER 3 Basic Call Handling Basic call handling tasks such as placing answering transferring and conferencing calls are available to
23. most phone users Placing Calls If you want to Then Dial a phone number Enter the phone number using the numerical keys Delete the last digit dialed Press Clear to delete the last dialed digit To delete the entire dialed number press and hold Clear Place the call After dialing press amp green key to place your call Place the callona secondary line Beforeor after dialing thenumber press w to change to another line and press amp to make the call Redial the last dialed number Press to switch to Redial then press Redial to make the call Cisco Wireless IP Phone 7920 for Cisco CallManager 27 Ifyou want to Then Redial a number from the list of previously placed calls Press to display the list Scroll to the desired phone number and press amp to make the call The previously placed calls list contains 10 records Dial a phone number from your phone book Press PhBook and scroll to the desired entry Press amp to dial the number See the Using the Phone Book section on page 41 for more information Speed dial a phone number using a Speed Dial hot key Press and hold 2 9 for the Speed Dial ee you want to use The phone displays and dials the number stored for that hot key See the Configuring Speed Dial Hot Keys section on page 45 Place a call when another call is active Press Hold to h
24. n if the battery is replaced incorrectly Replace the battery only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions A Warning Do not dispose of the battery pack in fire or water The battery may explode if placed in the fire A Caution The battery pack is intended for use only with this device A Caution Do not disassemble crush puncture or incinerate the battery pack 6 78 14564 03 Getting Started A Caution To avoid risk of fire burns or damage to your battery pack do not allow a metal object to touch the battery contacts A Caution H andlea damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If the electrolyte has comein contact with the eye flush the eye with water for 15 minutes and seek medical attention A Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees Fahrenheit 40 degrees Celsius A Caution Do not expose the battery pack to high storage temperatures above 140 degrees Fahrenheit 60 degrees Celsius Cisco Wireless IP Phone 7920 for Cisco CallM anager 7 A Caution A When discarding a battery pack contact your local waste disposal provider regarding local restrictions on the disposal or recycling of batteries Caution A
25. nd use the default settings or you can adjust the settings to meet your needs For example you can choose the Normal profile and change the Warning Tone from Toneto Vibrate Table 7 1 shows the profile settings and the options that are available in the Profiles menu 54 78 14564 03 Using and Changing Profiles Table 7 1 Options for Changing Profile Settings Profile Settings Setting Options Activate Select Deselect Ring Volume Up Down Incoming Call Alert On Off Vibration Call Alert On O ff Keypad Tones On Off Warning Style Off Tone Vibration Speaker Volume Up Down Configuring Profiles You can activate a profile then you can adjust the settings for the profile Then Ifyou want to View the active profile Press Menu then press gt to switch to Profiles and press Select The active profile has a check mark next to it Choose a different profile Scroll to a different profile and press Select to access the settings for that profile Select Activate to change the profile The check mark appears next to the new profile Cisco Wireless IP Phone 7920 for Cisco CallManager 55 Ifyou want to Then Change the ring volume for the active profile Choose M enu gt Profiles then select the active profile Scroll to and select Ring Volume Press to increase the volume or 4 to decrease the volume Press Back t
26. nding slots at the bottom of the Cisco Wireless IP Phone 7920 M ake sure that the metal contacts on the battery and the phone are facing each other 2 Press the battery to the body of the phone until it locks into place 3 To remove the battery press down on the locking catch then lift and remove the battery 10 78 14564 03 Getting Started Figure 1 1 Installing and Removing the Battery 1 Locking catch Press to release the battery 2 Catches Insert these into the slots near the bottom of the phone at battery installation 3 Metal contact M atch the contact on the battery to the contact on the phone Cisco Wireless IP Phone 7920 for Cisco CallManager 11 Charging the Phone Battery The Cisco Wireless IP Phone 7920 is powered by a rechargeable battery To charge the battery follow these steps 1 12 Connect the cable from the power supply to the outlet in the phone Connect the power supply to an AC wall outlet as shown in Figure 1 2 If the phone is turned off the screen displays the message Battery Charging When the battery is charged Charging Complete displays If the phone is turned on the battery indicator bar blinks and displays the current power level When the battery is charged the indicator bar stops blinking W hen the battery is fully charged disconnect the charger from the phone and unplug the power cord from the AC wall outlet 78 14564 03
27. ng to locate its translation in the translated safety warnings that accompanied this device Warning A Read the installation instructions before connecting the system to the power source Warning This equipment will not be able to access emergency services during a power outage because of reliance on utility power for normal operation Alternative arrangements should be made for access to emergency services Access to 78 14564 03 A Getting Started emergency services can be affected by any call barring function of this equipment Warning A The use of the Cisco Wireless IP Phone 7920 in hazardous environments such as areas where high levels of explosive gas may be present is not recommended Check with the site safety engineer before using any type of wireless device in such an environment Warning A The plug socket combination must be accessible at all times because it serves as the main disconnecting device Warning This product requires short circuit overcurrent protection to be provided as part of the building installation Install only in accordance with national and local wiring regulations Cisco Wireless IP Phone 7920 for Cisco CallManager 5 Battery Safety Notices T hese battery safety notices apply to the batteries that are approved by the Cisco Wireless IP Phone 7920 manufacturer A Warning There is the danger of explosio
28. o make the change Change the incoming call alert for the active Choose M enu gt Profiles then select the active profile Scroll to and select Incoming Call Alert profile Scroll to and select Off or On to control the incoming call alert function Change the Choose M enu gt Profiles then vibrating call alert for the active select the active profile Scroll to and select Vibration Call Alert profile Scroll to and select Off or On to control the vibrating call alert function Change the keypad Choose M enu gt Profiles then tone for the active profile select the active profile Scroll to Keypad Tone and select it Scroll to and select Off or On to control the keypad tone function 56 78 14564 03 Using and Changing Profiles Ifyouwantto Then Change the Choose M enu gt Profiles then warning style for select the active profile Scroll to the active profile Warning Style and select it Scroll to one of the following Tone M akes a sound with warning messages Vibration Vibrates with warning messages Off Sends no warning messages Press Select to changethe warning style Change the Choose M enu gt Profiles then speaker volume for select the active profile Scroll to the active profile Speaker Volume and select it Press to increase the volume or 4 to decrease the volume Press Back to make the change Tips If the phone detect
29. old the active call then press or gt to switch to N ew Call and press it Dial redial or speed dial a number Tips If you makea mistake while entering a phone number press Clear to erase one or more digits To redial the last number you can also press amp two times 28 78 14564 03 Basic Call Handling Answ ering and Ending Calls If you want to Then Answer a call Press and release amp green key to connect to the incoming call Silence the ring for an incoming call Press red key to silence the ringing The call continues silently then forwards to the no answer target such as voice messaging or another phone End the call Choose EndCall or red key to hang up M uting Calls To turn off the microphone on your phone you can use the M ute feature If you want to Then Mute the call During a call press M uteO n The label changes to M uteO ff Cancel the mute Press M uteO ff The label changes to M uteOn Cisco Wireless IP Phone 7920 for Cisco CallManager 29 Adjusting the Speaker Volume Ifyou want to Then Change the volume during a call Press to adjust the speaker volume for a call on line 1 Press A twice for a call on line 2 Change the volume for your calls Press or gt until you see Volume and press it to start adjusting the speaker volume Adjust the volume Increase the
30. options appear If you wantto Then Change ring tones Scroll to and select Ring Tones for your phone then scroll to and select Select Ring Tone Scroll to and select the desired ring tone The chosen ring tone plays and a check appears next to it You can choose among two default ring tones and one user downloaded ring tone Download a ring Scroll to and select Ring Tones tone from then select Download Ring Tone Cisco CallManager Scroll to and select the desired ring tone from list Press q or gt until you see Play and press it to hear the selected ring tone Press Select to download a ring tone to your phone The ring tone appears in thelist of ring tones for your phone 60 78 14564 03 Customizing Phone Settings and View ing Phone Status Changing Phone Display Settings Choose M enu gt Phone Settings to change settings that control the phone screen and displayed information Ifyou want to Then Choose the language that displays on the phone screen Scroll to and select Language then scroll to and select the desired language The displayed language immediately changes on the screen and a check mark displays next to the selected language Change the start up message on the phone screen Scroll to and select Greeting M essage then press Edit Enter a message up to 15 characters in length See the Entering and Editing Text section on page 25 Press OK to
31. or gt to switch to the Phone Settings menu Select Phone Settings then select Phone Status View the current configuration filename Scroll to and select Current Config File to see the number View netw ork statistics Scroll to and select Network Statistics to see your network connection time and other statistics View the firmware version number Scroll to and select Firmwarelnfo Then scroll to and select Firmware Version View the board support package Bsp load ID Scroll to and select Firmwarelnfo Scroll to and select Bsp Load ID View the boot load ID Scroll to and select Firmwarelnfo Scroll to and select Boot Load ID View the hardware information Scroll to and select H ardware Info to see the current H ardware release 64 78 14564 03 la fey Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Info
32. rmation Packet follow these steps a Click the Information Packet N umber field and make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document Cisco Wireless IP Phone 7920 for Cisco CallManager 65 C Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a 66 Enter this part number in the Warranty Document N umber field 78 10747 01C0 Select the language in which you would like to view the document Click Go The Cisco warranty page appears Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF 78 14564 03 You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days
33. rn again to add the party to your conference call Follow this procedure to add each participant to the conference call Cisco Wireless IP Phone 7920 for Cisco CallManager 33 Ifyou want to Then Drop the last participant added to the conference During a conference call press lt 4 or b to switch to RmLstC and press the softkey You can only remove participants if you initiated the conference call End a standard conference call Choose EndCall or to end the conference call Tip The number of parties that you can add to a conference call is set by your system administrator Making Meet Me Conference Calls A M eet M e conference allows participants to dial a M eet M e conference number at a pre determined time to join the conference call Ifyou want to Then Establish a Contact your system Meet Me administrator for the M eet M e conference conference number Press q or to switch to M eetM e Press M eetM e and dial the M eet M e conference number 34 78 14564 03 Basic Call Handling Ifyouwantto Then Connect to a Dial the M eet M e conference Meet Me number provided by the conference call conference initiator You are connected to the conference after the conference initiator has dialed in and established the conference Tips A Meet M e conference call requires a special conference number that your system administrator preconfigures
34. s a weak signal or alow battery it displays warning messages and sends the warning tone or vibration A check mark displays next to the active profile setting To maintain the speaker volume setting after powering off the phone change the volume in the active profile Cisco Wireless IP Phone 7920 for Cisco CallM anager 57 58 78 14564 03 CHAPTER Customizing Phone Settings and View ing Phone Status la You can personalize your phone by adjusting phone settings such as ring tones and screen messages You can secure access to your phone by enabling the phone lock feature After powering on the phone you must enter a password before the phone can authenticate with the wireless network For troubleshooting phone problems with your system administrator you might need to view information about the software configuration for your phone See the Viewing Phone Status section on page 64 for this information Change Phone Settings You can choose between several phone setting options for your Cisco Wireless IP Phone 7920 by using the Phone Settings menu If the Phone Settings menu options do not appear your system administrator has restricted local configuration for the phone Cisco Wireless IP Phone 7920 for Cisco CallM anager 59 Changing Ring Tone Settings To access phone settings press M enu then press lt 4 or gt to switch to the Phone Settings menu Select Phone Settings and the list of phone setting
35. speaker volume adjustment adjustment screen Increase the volume by pressing or decrease the volume by pressing Activates Press and hold one of the the speed numeric keys 2 9 for the 2 9 dial speed dial number that you number want to Use Tips To make the phone vibrate and ring use the Profiles menu See the Options for Profile Settings section on page 54 for information To access the volume adjustment when you areon line 2 you must press twice Related Topics Playing Voice M essages page 49 Adjusting the Speaker Volume page 30 Configuring Speed Dial Hot Keys page 45 Cisco Wireless IP Phone 7920 for Cisco CallManager 21 Document Conventions To simplify the instructions for using phone features and for changing phone settings this guide uses the following conventions and terms Action Keys Navigation Instructions in This Guide Using lt gt or When you must press the softkey for a lt S gt softkeys menu feature or action label this with labels guide states Press softkey label Example Press PhBook Using the To move left or right between menu or gt arrows tabs or softkey labels this guide states Use or P to switch to item name Example Use or P to switch to the Directory Using the amp To move up or down between menu or w arrows options or list items this guide states Scroll to item name Example Scroll to Speed Dial
36. ss Save Press or gt to switch to Back and press the softkey twice to return to the Directory menu 44 78 14564 03 Using the Phone Book and Speed Dial Features Ifyou wantto Then Erase a phone book Choose M enu gt Directory gt entry Names then scroll to an entry Press q or gt to switch to Erase Press Erase and press OK to confirm that you want to erase the phone record Press 4 or to switch to Back and press the softkey twice to return to the Directory menu Tip When adding external phone numbers enter your external access number such as 9 and the entire telephone number including 1 and the area code Configuring Speed Dial Hot Keys On the Cisco Wireless IP Phone 7920 keypad the numeric keys 2 9 are hot keys that access speed dial numbers Y ou can assign phone numbers to eight Speed Dial hot keys The number 1 key is reserved for accessing the voice messaging system Cisco Wireless IP Phone 7920 for Cisco CallManager 45 Then Ifyou want to Access the Speed Dial menu Press Menu and select Directory Scroll to and select Speed Dial The Speed Dial hot keys display as shown in Figure 5 2 Check marks appear when the Speed Dial number hot keys already have assigned phone numbers View the phone numberassigned to the Speed Dial hot key ChooseM enu gt Directory gt Speed Dial Scroll to the Speed Dial number hot key and press Detail
37. strength Extension numbers Identify each phone line RI WU N e Right softkey label Displays the idle softkey PhBook or during a call displays a feature 7 Left softkey label Displays M enu or a feature option during a call 8 Welcome message Shows modifiable message Cisco Wireless IP Phone 7920 for Cisco CallM anager 19 Shortcut Keys for Phone Functions The phone keypad provides the following shortcuts to frequently used functions Shortcut Key Function Notes Locksor Press and hold the key unlocksthe The wifi icon displays at the phone top of the M ain screen keypad Press and hold the key to toggle key lock off The screen displays the K eylock Off prompt then press OK The wif icon disappears Toggles Press and hold the key between The screen displays ringingand Vibration On and the wi vibrating icon appears at the top The mode phone does not ring in vibrating mode To switch back to the ring mode press and hold the key The screen displays Vibration Off andthe Bi icon disappears The default setting is ring mode 20 78 14564 03 Overview of the Cisco Wireless IP Phone 7920 Shortcut Key Function Notes Accesses Pressand releasethe key voice The phone connects to your messaging voice messaging system Accesses Press and release the amp A thespeaker arrow on thenavigation key volume to access the
38. t do not belong to your Call Pickup group you need to have thecall group pickup code Your system administrator defines Call Pickup groups and group pickup codes 38 78 14564 03 Using Advanced Call Features Ifyouwantto Then Answera call that Chooseany available line on your is ringing on phone and press or to switch another phone to PickUp and press the softkey within your Call IIs di h h h Pickup group Calls directed tot eot er phone extension will now ring on your phone Answera call that Chooseany available line on your is ringing on an phone and press or gt to switch extension outside to G Pickup our Pick 0 i cen Press GPickup and dial the call group pickup code Any call directed to the other Pickup group now rings on your phone Obtain the call group pickup code from the system administrator Tip If several calls come in when you activate Pickup or Group Pickup the first unanswered call rings at your phone Understanding Shared Lines Your system administrator might give you a shared line Shared line features do not apply to standard unshared lines Typically a shared line has two main uses Cisco Wireless IP Phone 7920 for Cisco CallM anager 39 One person applies a shared line to multiple phones For example your shared line 23456 applies to your wireless IP phone and to your office desktop phone An incoming call to 23456 rings on your desk and
39. ting Calls section on page 29 Make conference calls See the M aking Conference Calls section on page 33 Listen to voice messages See the Playing Voice M essages section on page 49 Set up speed dial See the Configuring Speed Dial Hot Keys section on page 45 Lock and unlock the phone See the Changing Phone Access Settings section on page 62 Choose ring types for different conditions See the Configuring Profiles section on page 55 Set up a personal phone book See the Using the Phone Book section on page 41 Change ring tones See the Changing Ring Tone Settings section on page 60 Change phone display settings See the Changing Phone Display Settings section on page 61 Get information about phone accessories See the Accessories for the Cisco Wireless IP Phone 7920 section on page 9 Cisco Wireless IP Phone 7920 for Cisco CallManager 3 Safety and Performance Information Before installing and using your phone Cisco Wireless IP Phone 7920 read the following safety notices A Warning A This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warni
40. ts regulatory domain the phone will not function properly and you might violate local regulations Cisco Wireless IP Phone 7920 for Cisco CallManager 1 How to Use this Guide This guide provides you with an overview of the features that are available on your phone For information about common tasks refer to the following table Contact your system administrator if you have problems or need more information about your phone If you want to Then Review safety information See the Safety and Performance Information section on page 4 Install the battery See the Installing the Battery section on page 10 Charge the battery See the Charging the Phone Battery section on page 12 Use your phone Start with the Overview of the Cisco Wireless IP Phone 7920 section on page 15 SetLEAP password See the Setting LEAP Password section on page 24 Understand the See the M ain Screen and Display phone screen Indicators section on page 19 Make calls See the Placing Calls section on page 27 Change the See the Adjusting the Speaker speaker volume Volume section on page 30 78 14564 03 Ifyou want to Getting Started Then Put calls on hold See the Placing Calls on Hold section on page 31 Transfer calls See the Transferring Calls section on page 32 Mute calls See the M u
41. volume by pressing gt or decrease the volume by pressing 4 as shown in Figure 3 1 Volume setting remains until you power off the phone Tip To maintain the speaker volume adjustment after powering off the phone see the Change the speaker volume for the active profile section on page 57 Figure 3 1 Adjusting the Speaker Volume 30 79617 78 14564 03 Basic Call Handling Placing Calls on Hold You can have only one active call at a time so you must place calls on hold while you answer another call Ifyou wantto Then Place a call on During a connected call press hold Hold The label changes to Resume Resume a held call Press Resume to reconnect to a holding call Choose between Scroll between different calls that two connected are displayed on the screen See calls Figure 3 1 mat Tohnnyl 316s 5001 00 25 3520 k To Johnny2 5002 0015 Tip Avoid putting a conference call on H old because activating H old usually generates music Cisco Wireless IP Phone 7920 for Cisco CallM anager 31 Transferring Calls You can transfer a connected caller to another party by using the Transfer feature The target is the number that receives the transferred call If you wantto Then Transfer a call During a call press 4 or gt to without talking to switch to Trnsfer and press it the transfer Enter the target phone number recipient When you hear th
42. word section on page 24 for more information After connecting to the network the phone displays the main screen as shown in Figure 2 2 Thephoneis in standby mode and is ready to place or receive calls The signal icon in the upper right corner shows the strength of the signal between the access point and your phone Your phone must have an adequate signal before you can place or receive calls The icon displays six vertical bars for a strong signal If theicon displays fewer than three bars the signal is weak Tips When the phone receives a weak signal the phone displays this warning message Weak signal detected and sends a warning tone or vibration as specified in your active profile See the Configuring Profiles section on page 55 for more information To secure your phone you can activate a phone lock password See the Changing Phone Access Settings section on page 62 for more information 18 78 14564 03 Overview of the Cisco Wireless IP Phone 7920 Main Screen and Display Indicators Figure 2 2 shows the icons that display in the main screen in standby mode Figure 2 2 Main Screen 2X3 SAPT a P i CISCO 3520 E gaer current Your current options He REAL v daa ud e A wr Battery icon Shows level of charge in battery Vibration icon Indicates vibration mode Key lock icon Indicates keypad is locked Signal icon Shows degree of signal
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