Iomega 3868601 Computer Drive User Manual
Contents
1. Possible solutions when using the Clik PC Card Interface and your notebook computer I m having trouble getting the Clik Flash Card Reader to read my SmartMedia cards 1 Ifthe bd bad disk error is displayed after inserting a SmartMedia card remove the SmartMedia card press the purple button on the Clik Flash Card Reader once to turn it off reinsert the SmartMedia card then press the button again to turn the Clik Flash Card Reader on 2 Ifthe SmartMedia card is not recognized by the Clik Flash Card Reader you may be inserting the SmartMedia card upside down Be sure to insert the card with the gold or silver contact plate face down I m having trouble using lomega PhotoPrinter 1 Only JPEG and 24 bit color bitmap images can be viewed using Iomega PhotoPrinter PhotoPrinter does not read GIFs TIFs or special proprietary formats from digital cameras 2 Ifyou are printing images in PhotoPrinter do not access the Clik Mobile Drive until the printing process is complete If you do access the Clik Mobile Drive while printing your system may lock up 3 Tf the error Failed to load image file occurs while using PhotoPrinter you may need to change your parallel port mode in the BIOS from EPP to ECP See your computer s documenta tion for information on changing the BIOS setting 4 If some of the thumbnails show up as red X s you may need to change your parallel port mode in2. My Computer and select Properties b Click on the Device Manager tab c Expand the Hard Disk Controllers section and remove the PCMCIA adapter This adapter may also be labeled as PCMCIA ATA Controller or something similar Do not remove anything from the PCMCIA Sockets section d Reboot the system and let Windows search for the updated driver as outlined above 2 Uninstall any versions of the CardWorks software The Clik PC Card Adapter is not compatible with Card Works 3 Check for available IRQs Interrupt Request You must have an open IRQ for the Clik Mobile Drive to be detected a Right click on My Computer and select Properties Click on the Device Manager tab c Select Devices by Type make sure the Computer icon is highlighted and click on the Properties button d Make sure Interrupt Request IRQ is selected and review the list of 00 15 IRQ assignments e Ifall the IRQs are used you will need to free an interrupt in order to use the Clik PC Card Adapter Hint Select a device such as a COM port that is not currently in use and disable that device See Windows Help Freeing Resource Setting Used by disabled hardware f After freeing an IRQ restart your computer system and insert the Clik PC Card Adapter Possible solutions when using the Clik PC Card Interface and a Windows CE device 1 Verify that the Windows CE device was connected to the host computer when you installed the C
3. wo ebawormmMm LO9898E0 3e q M y UO SN JISIA BDUe SISSe JeEUO IPpe 104 eHowoL p H stauMo aandadsar say Jo Ayodosd y are sowreu puerg pue sionpord 1240 en UEN SAGST SANG DUT 2 y u SIGEEAe uonerodro7y eSauroy Jo a bles esI a pue go unh panhol ae ae OU UOIEUOJUI JU eyodul 10 1 siy peoy pue zef drz o8oy 1 pazias ays eSauroy uonerodiop eBawoy 8661 143u4do00 spiny bul OoUsa qnolL 1 1 1 Ifthe TI 11 B Iler is listed the Clik P Clik Mobile Drive d the 30 Card Bus Controller is listed the Clik PC Card Adapter and drive will not work on your notebook Troubleshooting Guide Use the information in this Troubleshooting Guide in addition to the Troubleshooting section of the Clik Drive Users Manual pages 42 48 The Clik Mobile Drive is not detected by my system See also How to Get Help in the Clik Drive Users Manual pages 48 50 Possible solutions when using the Clik Parallel Port Interface and the Clik Desktop Dock Many troubleshooting tips for this problem can be found in the Clik The Clik installation program freezes during the Drive Users Manual pages 43 44 In addition to that information you can installation process try any of the following solutions The Clik Mobile Drive must be completely seated in the Clik Desktop 1 Be sure the Clik Mobile Drive is completely seated in the Clik Dock for the installa
4. ce if you connected it to the Clik Parallel Port Interface See also Daisy Chaining Parallel Port Devices on page 9 of the Clik Drive Users Manual 3 Do not attempt to access the Clik Mobile Drive while you are printing The Clik Mobile Drive and your printer share the parallel port and cannot be used at the same time Possible solutions when using the Clik PC Card Interface and your notebook computer 1 Ifyour system locks up when Windows is loading reboot using Safe Mode and follow the instructions below to remove the Clik Parallel Port driver Right click on My Computer and select Properties b Click on the Device Manager tab c Select Devices by Type and view the entries under SCSI Controllers d If Iomega Clik Parallel Port Interface is present with a yellow exclamation point on top of the SCSI icon highlight it and click Remove e Restart your system 2 If your system locks up when you remove the Clik PC Card Adapter be sure to follow the Clik PC Card Adapter removal instructions on page 27 of the Clik Drive User s Manual am unable to print 1 Review the Printer Troubleshooting for Windows 95 98 jM section on page 45 of the Chk Drive Users Manual 2 Ifyou have a printer connected to the parallel port of your notebook and cannot print remove the Clik Parallel Port driver from you system Follow the previously givien instructions under My System locks up
5. for this assistance See the Ck Drive Users c Select Devices by Type and view the entries under PCMCIA Sockets Manual for technical support policies 2 Currently the Clik Mobile Drive is not compatible with devices running Windows CE 2 2 Please periodically check our web site www iomega com for software upgrades 3 The Clik Mobile drive is not compatible with the TI 1130 Card Bus Controller chipset found in some notebook computers To see if you have this card controller follow the instructions below Possible solutions when using the Clik PC Card Interface and a notebook computer 1 When you first insert the Clik PC Card Adapter into your notebook Windows will detect the card and attempt to search for a driver a When you see the prompt It is recommended that you let Windows search for an updated driver click Next You do not need to insert the Clik Software CD b Windows should then state that it found the Standard IDE ESDI Hard Disk Controller Click Finish to allow Windows to install the listed driver Caution Your Clik PC Card Adapter and Clik Mobile Drive will not function properly if you cancel this procedure without finishing If you did cancel the driver search remove the Clik PC Card Adapter and reinsert it Ifa prompt is received to have Windows search for a driver follow the steps above If the prompt it not received follow the instructions below a Right click on
6. lik software 2 If the Clik PC Card Adapter was inserted in the Windows CE device while software was being installed simply remove the Clik PC Card Adapter and reinsert it 3 Ifthe Clik Mobile Drive is not detected when using battery power be sure to answer Yes to the prompt Do you wish to use the card on battery power 4 Ifyou are using Windows CE 1 0 and the Clik Mobile Drive is not detected turn off the handheld PC wait 30 seconds then turn it back on The Clik software installation reassigned my CD ROM drive letter Windows 95 98 Users follow the directions found in Windows Help to reassign drive letters See To change the drive letter assignment for a disk or CD ROM in Windows Help Windows NT 4 0 Users Changing drive letter assignments under Win dows NT is complicated and technical For instructions refer to the MS Knowledgebase at http www microsoft com kb articles q142 6 35 htm My system locks up when the Clik Mobile Drive is attached Possible solutions when using the Clik Parallel Port Interface and your desktop computer 1 Do not attempt to access the drive if the Clik Mobile drive is not in the Clik Desktop Dock If you have already done so replace the drive in the Clik Desktop Dock your system should return to normal 2 The pass through feature of the Clik Parallel Port Interface is not compatible with parallel port CD ROM writers Disconnect this devi
7. the BIOS from EPP to ECP See your computer s documentation for information on changing the BIOS settings I m unable to perform a long format of a Clik disk on my Windows CE device The Sleep Mode default setting on most Windows CE devices turns on after five minutes of nonuse During a full format large capacity media like a Clik disk would not be completely formatted before the CE device goes into Sleep Mode If you run into this problem we recommend any one of the following options 1 Use the Short Format option rather than the Full Format option Delete all the files on the disk rather than reformatting the disk Reformat the Clik disk using your host computer Tap the screen of your CE device to keep it from entering sleep mode Change the Sleep Mode default setting to more than 10 minutes SINS DN SES
8. tion program to run properly Desktop Dock then restart your computer Verify the green light at the bottom of the dock is on 2 Ifyou have a printer connected to the pass through feature of the The Clik Mobile Drive does not work on my system Clik Parallel Port Interface verify that the printer s power is ON then restart your computer 1 Do not connect a Clik y P Mobile Drive and a Zip drive together via their pass through ports See page 7 step 9 page 9 Daisy Chaining Parallel Port Devices and page 43 Troubleshooting for Parallel Port Connection in the Clik Drive Users Manual for more information 3 Verify that the Clik Desktop Dock is receiving electrical power See the Desktop PC Computer Setup steps 1 through 9 on your Quick Start Card If you don t think the Clik Desktop Dock is receiving electrical power complete the following steps a Disconnect the Clik Parallel Port Interface cable from your Clik Desktop Dock b Plug the Clik Parallel Port Interface cable directly into the bottom of the Clik Mobile Drive c Restart your computer d Ifthe Clik Mobile Drive is detected by your system without using the Clik Desktop Dock you can temporarily use the drive this way however you should call a Right click on My Computer and select Properties Iomega s technical support for further assistance You may b Click on the Device Manager tab incur a charge
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