Hellenbrand 1 Water System User Manual
Contents
1. optional 1 2 H1072 01 b Grid Plate 24 optional 1 2 H002 Owners Manual 1 73 350 E OMT A i ce i NW ET El Safety Brine Valve Item 11 Drawing for service only Must be ordered complete Item 4 only Not Shown Distributor Assy Granite Tank Jacket 9 93243 RT 99 162 7 9 93247 RT 99 164 7 9 93243 RT 99 166 7 9 93253 RT 99 168 7 9 93254 RT 9 93272 RT Tank Adapter 9 93272 RT 19 020 RT 9 T0418 Hub amp Lateral 19 020 RT 9 TO421 Hub amp Lateral 19 020 RT See Specifications for amount See Specifications for amount Figure 13 15 17 WATER METER AND METER PLUG BYPASS VALVE Not Shown 15 V3191 01 Bypass 90 Vert Assy 1 15 V3151 Nut 1 Quick Connect 2 2 15 V3150 Split Ring 2 3 15 V3105 O Ring 215 2 11 15 V3191 01 Bypass Verticle Adpt Assy setof2 1 ML 20 onpenno DescaPTON INSTALLATION FITTING ASSEMBLIES 15 Vist Nut 1 Quick Connect 15 V3150 Split Ring 15 V3105 O Ring 215 15 V3149 15 V3007 Fitting 1 PVC Male NPT Elb Fitting 1 PVC Male NPT Asy Set of 2 memo ORDER NO DScRPTON jam 15 Vist Nut 1 Quick Connect 15 V3150 Split Ring 15 V3105 O Ring 215 15 V3189 15 V3007 01 Fitting 3 4 amp 1 PVC Solv 90 Fitting 3 4 amp 1 PVC Solv 90 set of 22. NO ORDERNO Jar 1 15 V3151 Nut 1 Quick Connect itemno ORDERNO pescar Jar 1 15 V3151 Nut 1 Quick Connect 15 V3150 Split Ring 15 V3150 Split Ring 15 V3105 O Ring 215 15 V3105 O Ring 215 15 V3164 Fitting 1 Plastic Male NPT 15 V3317 Fitting 1 1 4 Plastic Male NPT 15 V3007 04 Fitting 1 Male NPT Asy Set of 2 Figure 26 itemno pESCRPTION orY 15 V3151 Nut 1 Quick Connect 15 V3150 Split Ring 15 V3105 O Ring 215 15 V3316 Fitting 1 Plastic Male BSPT 15 V3007 06 Fitting 1 Male BST Asy Set of 2 Figure 28 15 V3007 05 Fitting 1 1 4 Male NPT Set of 2 Figure 27 21 22 MODEL FACTORY PRESET MINUTES Backwash 1 Min Brine Min Backwash 2 Min Fast Rinse Min Refill Minutes High Efficiency Low Salting Medium Salting High Salting Refill Lbs of Salt High Efficiency Low Salting Medium Salting High Salting Capacity Grains High Efficiency Low Salting Medium Salting High Salting Water Usage U S Gallons At Factory Settings and 40 psi Inlet Pressure Service Flow Rate Flow Rate 10 psi Flow Rate 15 psi Mineral Cu Ft Underbedding lbs Mineral Tank Dimen Brine Tank Dimen Drain Line Flow Con Brine Line Flow Con Injector color PROMATE 1 SYSTEM SPECIFICATIONS PM1 24ED PM1 24TC 60 8 4 3 0 4 0 5 0 7 5
3. UNDER NO CIRCUMSTANCES SHALL HELLENBRAND WATER CONDITIONERS INC BELIABLE TO PURCHASER ORTO ANY OTHER PERSON FOR ANY INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER LOSS DAMAGE OR EXPENSE OF ANY KIND INCLUDING LOSS OF PROFITS WHETHER ARISING OUT OF BREACH OF WARRANTY BREACH OF CONTRACT OR OTHERWISE Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state 73 351 6 04 2 500
4. 8 Unit uses too much salt ommoom oompp m moo rom TROUBLE SHOOTING CAUSE Control valve has just been serviced Foreign matter is lodged in control valve High drive forces on piston Control valve pistion not in home position Motor not inserted fully to engage pinion motor wires broken or disconnected motor failure Drive gear label dirty or damaged missing or broken gear Drive bracket incorrectly aligned to back plate PC board is damaged or defective PC board incorrectly aligned to drive bracket Possible low voltage through circuit board or miscommunication on board at start up Motor not operating No electric power at outlet Defective transformer Defective PC board Broken drive gear or drive cap assembly Broken piston retainer Broken main or regenerant piston Transformer unplugged No electric power at outlet Broken drive gear or drive cap assembly Defective PC board By pass valve in bypass position Meter connection disconnected Restricted stalled meter turbine Defective meter Defective PC board Set up error Power has been out more than two hours the transformer was unplugged and then plugged back into the wall outlet the transformer plug was unplugged and then plugged back into the board or the NEXT and REGEN buttons were pressed to reset the valve Bypass valve is open or faulty No salt or low salt level in brine tank Softener fails to draw brine Excessive wa
5. Keep pushing REGEN button until Rinse shows in the lower right hand corner of display Slowly place the by pass into the diagnostic mode see fig 4 page 5 Run water to the drain until it runs clear Return the by pass valve to the by pass position fig 3 page 5 Push REGEN button until Time appears in upper left hand corner of display Once again push REGEN button and hold down for 3 seconds Keep pushing REGEN button until Back wash appears Slowly place the by pass valve into the Diagnostic Mode 1 2 way Allow water to slowly fill the mineral tank When a solid stream of water starts coming out of the drain line open the by pass inlet valve all the way and allow to run out the drain until water clears Then slowly place the by pass into the normal operation mode by opening the outlet side of by pass valve figure 2 page 4 Press the regen button until LED display says BRINE NEXT A LV SET TIME OF DAY REGEN SET CLOCK y Step 1 Press SET CLOCK SETTIME eai PAM Step 2 Current Time hour Set the hour of the day using A or W buttons AM 5 toggles after 12 Press NEXT to go to step 3 Step 3 Current Time minutes Set the minutes of day usin
6. PM1 192TC 60 8 4 24 0 32 0 40 0 60 0 36 0 48 0 60 0 90 0 137 620 159 900 168 360 193 860 272 17 8 23 1 6 75 20x62 24x50 7 5 0 5 J L Blue K L Green PROGRAMMING OPTIONS Reserve Regeneration Days Gallons Type Override Reserve capacity automatically estimated AUTO NORMAL oFF Regeneration occurs when gallons capacity falls below the reserve capacity at the next Regen Set Time Reserve capacity automatically estimated AUTO NORMAL 1 to 24 Regeneration occurs at the next Regen Set Time when gallons capacity falls below the reserve capacity or the specified number of days between regenerations is reached 20 to NORMAL oFF Reserve capacity not automatically estimated 50 100 Regeneration occurs at the next Regen Set Time when gallons capacity reaches 0 Reserve capacity not automatically estimated oFF NORMAL 1 to 24 Regeneration occurs at the next Regen Set Time when the specified number of days between regenerations is reached 2 Reserve capacity not automatically estimated m NORMAL 1 to 24 Regeneration occurs at the next Regen Set Time when gallons capacity reaches 0 or the 50 100 specified number of days between regenerations is reached Reserve capacity not automatically estimated Regeneration occurs immediately when gallons capacity reaches 0 Time of regeneration will not be allowed to be set because of regeneration will always occur when gallons capacity reaches 0
7. 19 PROMATE 1 CONDITIONER amp SALT KEEPER ASSEMBLIES 60 PM1 ED see pages 13 17 for detailed components Description Qty Part 1 Control Center Metered 1 Control Center Time Clock 1 60 PM1 TC 2 Top Diffuser 1 9 D1203 3 amp 4 Mineral Tank Assembly Item 3 only Mineral Tank 24 8 x 44 1 19 RTO844NAT PM 32 9 x 48 1 19 RTO948NAT PM 48 10x44 1 19 RT1044NAT PM 48 10x54 1 19 RT1054NAT PM 64 13x54 1 19 RT1354NAT PM 96 14x65 1 19 RT1465NAT PM 128 16x65 1 19 RT1665NAT 4 160 18x65 1 19 RT1865NAT 4 PM 192 20x62 1 19 RT2062NAT 4 5 lon Exchange Resin 1 A4068 6 Underbedding 1 8072 7 15a Salt Keeper Assy 18x40 Granite 1 3 5805 7 b Salt Keeper Assy 24x41 1 3 S405 3 c Salt Keeper Assy 24x50 1 3 S505 3 7 3 8 x 6 Brine Line 1 2 H1023 06 8a 18x40 Salt Keeper Tank Granite 1 2 1840GR b 24x41 Salt Keeper Tank Black 1 2 2441BK C 24x50 Salt Keeper Tank Black 1 2 2450BK 9a Salt Keeper Cvr 18x40 1 2 G2191 60 b Salt Keeper Cvr 24x41 Included with 8b C Salt Keeper Cvr 24x50 Included with 8c 10 14a Safety Brine Valve Assy 41 2 H4700 39 b Safety Brine Valve Assy 50 2 H4700 46 10 Cap Brine Well 2 2 H7016 11 Safety Brine Valve 1 2 H4600 12 Float Assembly 1 2 H4640 9 5 13 Air Check 1 2 H4500 48 14a Brine Well 40 41 1 2 1030 36 b Brine Well 50 2 H1030 46S 15 2 Piece Overflow 1 2 H1018 16a Grid Plate 18
8. AUTO oFF Reserve capacity not automatically estimated 20 to oFF Regeneration occurs immediately when gallons capacity reaches 0 50 100 Time of regeneration will not be allowed to be set because regeneration will always occur on 0 Reserve capacity automatically estimated Regeneration occurs when gallons capacity falls below the reserve capacity at the next Regen Set Time or regeneration occurs immediately after 10 minutes of no water usage when gallon capacity reaches 0 AUTO NORMAL on 0 oFF Reserve capacity automatically estimated 1 to 24 Regeneration occurs at the next Regen Set Time when gallons capacity 14 falls below the reserve capacity or the specified number of days between regenerations is reached or regeneration occurs immediately after 10 minutes of no water usage when gallon capacity reaches 0 AUTO NORMAL on 0 Reserve capacity not automatically estimated 20 to NORMAL 1 to 24 Regeneration occurs at the next Regen Set Time when specified number of days 50 100 between regenerations is reached or regeneration occurs immediately after 10 minutes of no water usage when gallon capacity reaches 0 Factory settings in bold GENERAL SPECIFICATIONS OPERATING PRESSURES Minimum Maximum 00 eee eee cece nono non cc non narnia 20 psi 120 psi OPERATING TEMPERATURES MINIMUM MAXIMUM oi 40 110 ACUM PE 5 Flow Rate Range 0 25
9. SET CLOCK Step 3US Set LBS REMAINING Use the V or A button to adjust the pounds remaining in the brine tank NOTE Estimate the pounds of salt in the brine tank and add it to the amount of salt added to the brine tank The example at the left would indicate 200 Ibs of salt being added to a brine tank that has 40 Ibs remaining Step 4US Press SET CLOCK to exit Adding Salt NOTE The salt used per regeneration setting can be set in increments of 0 1 pounds but LBS REMAINING screen will round up or down to the closet whole number SRI js ll Once the salt remaining as gone below the set point the display will automatically flash Salt Fill RETURN NORMAL MODE Figure 10b Regeneration Mode Typically a system is setto regenerate at atime of low water usage An example of atime with low water usage is when the household is asleep Ifthereisademand for water when the system is regenerating untreated water will be supplied Regeneration Step 2 shows time remaining in regen step is 8 22 When the system begins to regenerate the display will change to include information about the step of the regeneration process and the time remaining for that step to be completed The system runs through the steps automatically will reset itself to provide treated water when the regeneration has been completed BACKWASH Manual Regeneration Sometimes there is a need to regenerate the system
10. firm base Do all necessary plumbing inlet to inlet outlet to outlet and drain lineto drain The control valve fittings and or bypass are designed to accommodate minor plumbing misalignments but are not designed to support the weight of a system or the plumbing When assembling the installation fitting package inlet and outlet connect the fitting to the plumbing system first and then attach the nut splitring and o ring Heatfrom soldering or solvent cements may damage the nut split ring or o ring Solder joints should be cool and solvent cements should be set before installing the nut split ring and o ring Avoid getting primer and solvent cement on any part of the o rings split rings bypass valve or control valve A jumper ground wire should be installed between the inlet and outlet pipe whenever the metallic continuity of a water distribution piping system is interrupted In stall grounding strap on metal pipes AM d BRINE LINE FITTING CONNECTIONS m m DRAIN LINE CONNECTION WHEN USING 5 8 POLY TUBE Drain Connection gy Brine Line Figure 6a 5 Thedrain connection may be made using either 5 8 polytube See figure 6a page 5 or a 3 4 female adapter If soldering joints near the drain must be done prior to connecting the drain line flow control fitting Leave at leas
11. number allowable range 20 to 50 000 regeneration initiation will be based off the value specified Increment increase is 20 for the range 20 to 1000 50 for the range of 1000 to 10 000 and 100 for the range of 10 000 to 50 000 If oFF or a number is used hardness display will not be allowed to be set in Installer Displays Settings Step 21 See Table 8 for more detail Press NEXT to go to Step 11S Press REGEN to return to previous step STEP 11 Set Regeneration Time Options using the W or A button If value is set to NORMAL means regeneration will occur at the preset time on O means regeneration will occur immediately when the gallons capacity reaches 0 zero or NORMAL on 0 means regeneration will occur at one of the following the preset time when the gallons capacity falls below the reserve or the specified number of days between regenerations is reached whichever comes first or immediately after 10 minutes of no water usage when the gallon capacity reaches 0 zero See page 23 for more options Press NEXT to go to Step 12S Press REGEN to return to previous step STEP 12S Set Low Salt Warning using the W or A button If value is set to OFF no low salt level warning will appear for the user or SET LBSREMAINNG specific value FILL SALT will flash on the display when the calculated remaining pounds of salt falls below that level Allowable values range fr
12. regeneration initiation will be called for on that day even if sufficient SENOR y number of gallons were not used to call for a regeneration Set Day Override using A or V buttons SETTIME m number of days between regeneration 1 to 28 or REGEN cuu OFF Tm l See figure 12a amp b page 10 11 for more detail on softener setup Press NEXT to go to step 4 CLOCK y REGEN Press REGEN to return to previous step SETTWE Step 4 Next Regeneration Time hour Set the hour of day for regeneration using A or W buttons AM PM toggles after 12 The default time is 2 00 a m This display will show REGEN on 0 GAL if system is set for i mmediate regeneration See table 6 page 19 Press NEXT to go to step 5 Press REGEN to return to previous step cm NEXT A REGEN Step 5 Next Regeneration Time minutes Set the minutes of day for regeneration using A or RETURN TO buttons This display will not be shown if system is set for immediate regeneration Press NORMAL MODE Figure 10a NEXT to exit Installer Displays Settings Press REGEN to return to previous step SET SALT MONITOR OPTION NOTE This screen will not appear if system is set up as a filter or the set low salt y warning is set to off See dealer for details STEP 205 Step 1US Press the NEXT button until SALT appears in the display It does not matter if the SALT display alternates with the LBS REMAINING display TU mp Step 2US Press
13. sooner than when the system calls for it usually referred to as manual regeneration There may be a period of heavy water usage because of guests or a heavy laundry day CAPACITY REMAINING 320 initiate manual regeneration at the preset delayed regeneration time press and release REGEN The words REGEN TODAY will flash on the display to indicate that the system will regenerate at the preset delayed regeneration time If you pressed the REGEN button in error pressing the button again will cancel the request To initiate a manual regeneration immediately press andholdthe REGEN Figure 11 button for three seconds The system will begin to regenerate immediately The request cannot be cancelled You must cycle all the way through the cycles to make it stop PLEASE NOTE This will reset the meter Note If the salt keeper does not contain salt Fill with salt and wait at least two hours before regenerating CYCLE TIME ADJUSTMENTS Normally it is not recommended to adjust the lengths of the cycle times However certain water conditions may dictate adjustments This should only be done from the recommendation of a water conditioning professional The following charts shows the upper and lower limits of each cycle Cycle Options Units Lower Upper Limit Factory Setting Fill Lbs 0 1 to 99 9 See Page 20 Softening Service Minutes 1 to 999 120 Backwash Minutes 1 to 999 8 Brin
14. 27 Gallon Range tested ree er th 20 50 100 DIMENSIONS Brain BI A P 3 4 or 1 NPT cae ct Med duu IE ID D esa FI YA OG aes eire ec o Sc EL Ed ce 3 8 Poly Tube Electrical Current Draw and Voltage esee nennen nennen nenne nennen nennen enn 0 5A 110v Compatible with the following regenerants or chemicals Sodium chloride potassium permanganate sodium bisulfite sodium hydroxide hydroxide hydrochloric acid chlorine and chloramines 23 24 PROMATE 1 WARRANTY Hellenbrand Water Conditioners Inc warrants to the original consumer purchaser against defects in material and or workmanship from the date of the original installation as follows For a Period of FIVE YEARS The control valve including electrical parts internal parts and valve body For a Period of TEN YEARS Mineral tanks 6 Diameter 13 Diameter For a Period of FIVE YEARS Mineral tanks 14 Up For a Period of FIVE YEARS The salt storage cabinet tank For a Period of ONE YEAR Any other component Any parts used for replacement are warranted for the remainder of the original warranty period If a part described above becomes defective within the specified period you should notify your Hellenbrand ProMate 1 dealer and arrange a time during normal business hours for the dealer to inspect the water conditioner on your premises Any part found defective within the terms of this warranty will be repaire
15. 4 5 6 0 7 5 11 5 17 200 19 980 21 040 24 230 44 9 8 13 1 0 75 8 8x44 18x40 1 3 0 5 C Violet Factory Settings are in bold 60 8 4 4 0 5 3 6 7 10 0 6 0 8 0 10 0 15 0 22 930 26 650 28 060 32 310 54 10 1 13 0 1 11 9x48 18x40 1 7 0 5 D Red 60 8 4 4 0 5 3 6 7 10 0 6 0 8 0 10 0 15 0 22 930 26 650 28 060 32 310 68 11 3 14 5 1 14 10x44 18x40 2 2 0 5 E White PM1 32ED PM1 32 10ED PM1 48ED PM1 32TC_PM1 32 10TC__PM1 48TC 60 8 4 6 0 8 0 10 0 15 0 9 0 12 0 15 0 22 5 34 400 39 970 42 090 48 460 69 10 5 14 1 1 5 14 10x54 18x40 2 2 0 5 E White PM1 64ED PM1 64TC 60 8 4 8 0 10 7 13 5 20 0 12 0 16 0 20 0 30 0 45 870 53 300 56 120 64 620 127 14 2 18 2 2 40 13x54 18x40 4 2 0 5 G Yellow ED ELECTRONIC DEM AND TC TIME CLOCK PM1 96ED PM1 128ED 1 96 __ 1 128 60 8 4 12 0 16 0 20 0 30 0 18 0 24 0 30 0 45 0 68 810 79 950 84 180 96 930 134 14 4 19 2 3 40 14x65 24x41 4 2 0 5 H Green 60 8 4 16 0 21 3 27 0 40 0 24 0 32 0 40 0 60 0 91 750 106 600 112 240 129 240 179 15 1 20 1 4 45 16x65 24x41 5 3 0 5 I Orange PM1 160ED PM1 160TC 60 8 4 20 0 26 7 33 5 50 0 30 0 40 0 50 0 75 0 114 690 133 250 140 300 161 550 245 17 3 22 7 5 50 18x65 24x50 7 5 0 5 PM1 192ED
16. Hellenbrand Provate Owner s Manual 2002 2003 2004 Manufactured by HELLENBRAND INC 404 Moravian Valley Road PO Box 187 Waunakee Wisconsin 53597 Phone 608 849 3050 Fax 608 849 7398 Web www hellenbrand com Email info hellenbrand com This owner s manual is designed to assist owners and installers with the operation maintenance and installation of your new water softener It is our sincere hope that this manual is clear concise and helpful to both owner and installer We have included detailed instructions on general operating conditions pre installation and installation instructions start up and timer and meter programming We have included a troubleshooting guide service instructions and parts diagrams to assist you Owners will appreciate the simplified illustrated format for operation programming and troubleshooting In the event that you need professional assistance for servicing your water softener please contact the dealer who installed this system TABLE OF CONTENTS Erequently Asked Q estions ci a a 2 Job Specification Sheet ali aa Page 3 SO Water Basics EEE A E A A INTERNET 4 Operating Conditions moi E cabana 4 Pre Installation Check List PEs Installation Instr ctionster e ER ate bte MP E AEE TE 6 Programming EE Water Softener Disinfection FREQUENTLY ASKED QUESTIONS Do I still use the same amount of soap in the dishwasher and clothes washer and showers now t
17. RAINING PROCEDURE In cold weather climates itis common for plumbing systems that are notin use to be winterized or drained of all water to prevent any damage that may be caused by the excessive expansion of water when it freezes To prevent damage to a water softener it must be properly drained also A simple way to properly drain or winterize a water softener is to use compressed air to force all of the water out of the softener mineral tank The following procedure will explain the process 1 Initiate the softener into a manual regeneration cycle After the refill cycle advance control to backwash and allow it to complete the backwash cycle this will clean the media and start into the brine draw cycle Allow the regeneration to continue in the brine draw cycle until the brine is drawn out of the salt keeper and the air check at the bottom of the brine pick up tube shuts off At this time no more brine is intro duced into the softener and the slow rinse process begins 2 Turn the water supply inlet and outlet valves off to the water softener as soon as the air check shuts off and no more brine is being drawn into the softener at the beginning of the slow rinse process 3 Unplug the electric power leaving the softener control valve in the brine draw cycle 4 Disconnect the brine tube at the top of the salt keeper and force air into the brine tube toward the softener mineral tank and control valve The air will force the brine w
18. T CLOCK NEXT REGEN I SETTIME REGEN NORMAL nn L SET CLOCK NEXT REGEN SET CLOCK STEP 8 Select the time for the fourth cycle which in this example is RINSE using the W or A button Press NEXT to go to Step 9S Press REGEN to return to the previous step STEP 9S Set Grain Capacity using the W or A button The ion exchange capacity is in grains of hardness as calcium carbonate for the system based on the pounds of salt that will be used Calculate the pounds of salt using the fill time previously selected The allowable grains capacity range varies from 5 000 to 200 000 grains The increment increase is 500 for the range from 5000 to 30 000 1000 for the range of 30 000 to 100 000 and 2000 for the range of 100 000 to 200 000 Grains capacity is affected by the fill time The grains capacity for the selected fill time should be confirmed by testing The capacity and hardness levels entered are used to automati cally calculate reserve capacity when gallon capacity is set to AUTO Press NEXT to go to Step 10S Press REGEN to return to previous step STEP 108 set Gallons Capacity using W or A button If value is set to AUTO gallon capacity will be automatically calculated and reserve capacity will be automatically estimated oFF regeneration will be based solely on the day override set see Installer Dis play Settings Step 31 or as a
19. ality On rural water supplies there is often a problem with sand or sediment in the water This problem occasionally occurs in public water supplies If the water is not filtered before being softened the sand and sediment will plug up the water softener restricting the flow through the resin bed This problem often requires rebedding of the mineral tank Note Weil and or pump problems affecting the operation of the softener are repairs that are not covered under warranty To prevent these unnecessaty and expensive repairs that are not covered under warranty we recommend the installation of an In line filter system ahead of softener installations Electrical A continuous 110 volt 60 cycle current supply is required Make certain the current supply Is uninterrupted and cannot be turned off with another switch Allelectrical connections must be connected per local codes Surge protection is recommended with all electric controls Existing Plumbing Condition of existing plumbing must be Figure 4 free from lime and iron build up Piping that is built up heavily with lime and or iron must be replaced If piping is blocked with iron additional equipment must be installed ahead of the water conditioner to correct the problem Drain Line The conditioner should be located close to a drain Avoid overhead drain lines if possible to prevent back pressure on the brine injector Overhead drains are not to exceed 8 feet above the floor an
20. and clean ports Replace piston assembly Inspect drain line for kinks or plugging Check backwash flow controller Replace brine refill flow control Remove injector and clean ports Check piston assembly Inspect brine line during refill cycle for leaks Inspect drain line for blockage Refer to drain line specifications Increase inlet pressure to a minimum of 25 psi Replace piston assembly Replace motor Replace circuit board See problem 14 Rebed softener and install sediment filter ahead of softener Rebed softener Install dechlorinaton system Use iron reducing resin cleaner to cleanse resin bed and increase salt dosage or regenerate more frequently Install an Iron Curtain System ahead of the softener Test water to determine type of iron install iron reduction system Check prefilter Install iron reduction system See problem 4 Connect power Repair outlet or use working outlet Replace transformer Replace PC board Use uniterrupted outlet Reset time of day Replace PC board Put bypass valve in service position Connect meter to PC board Remove meter and check for rotation clean foreign material Replace meter Replace PC board Reset control valve to correct time of day Reset to correct time of day Reset regeneration time Check control valve set up procedure regeneration time option see table 6 page 19 Check control valve set up procedure regeneration time option see table 6 page
21. ater softener Buy the best clean salt available OPERATING CONDITIONS Your water conditioner has been designed to adequately be kept from coming in contact with water until after it has been handle up to 100 grains per gallon of hardness that might be encountered as well as up to 2 ppm of Ferrous Bicarbonate Iron This is iron that is dissolved in an oxygen free water supply It is not visible to the eye in a freshly drawn sample because the water appears clear But upon standing in contact with air the ferrous iron will become oxidized to the ferric state and start to precipitate as a reddish brown floc It can then be seen and if allowed to remain in the supply will cause discolored water In order for your conditioner to remove the iron air oxygen must passed through the water conditioner In some cases additional equipment may be required to treat water supplies having special characteristics such as ferric hydroxide iron iron bac teria low pH taste and odors etc If any question should exist contact your dealer This water softener is not intended to be used for treating water that is microbiologically unsafe or of unknown qual ity without adequate disinfection before or after treatment PRE INSTALLATION CHECK LIST All electrical amp plumbing should be done in accordance to all local codes Water Pressure A minimum of 20 pounds of water pressure psi is required for regeneration Maximum 120 psi Water Qu
22. ater solution that was drawn into the mineral tank out to drain through the control valve drain line An air compressor blow gun attach ment with a portable air compressor works well CAUTION You do not want to apply any more pressure than necessary to force the brine water out of the mineral tank The small amount of brine water that may be left in the mineral tank will not expand enough to cause any damage to the softener when it freezes If your softener is equipped with an optional bottom drain on the mineral tank you will have to follow all of the same procedures with the exception of the need for compressed air With the brine tube disconnected from the salt keeper raise it to a level above the softener control valve and temporarily secure it in this position Now open the drain valve at the bottom of the mineral tank and allow all brine water to drain from the mineral tank CAUTION If a hose is connected to the drain valve to direct the brine water to a floor drain be sure it runs downward and is unobstructed When brine water quits running at the drain be sure to leave the drain valve open until you start the system up again At this time the salt keeper has very little water left in it What liquid is left in the salt keeper is saturated brine provided that there is still salt left in the tank Saturated brine will not freeze solid and cause any damage and does not have to be drained any further from the brine tank If ther
23. d no more than 20 feet in length The pipe size for the drain line should be a minimum of 3 4 Backwash flow rates in excess of 7 gpm or length in excess of 20 require 1 drain line Bypass Valves Always provide for the installation of a bypass valve Softening It is recommended that the conditioner be installed to soften both the hot and cold water supply A separate hard water faucet may be plumbed for drinking purposes if you desire Outside faucets should be left on hard water Caution Water temperature is not to exceed 110 F the conditioner cannot be subject to freezing conditions or to a vacuum due to loss of pressure such as a water main break Figure 5 INSTALLATION INSTRUCTIONS All electrical amp plumbing should be done in accordance to all local codes Do not use vaseline oils other hydrocarbon lubricants or spray silicone anywhere A silicon lubricant may be used on black o rings but is not necessary Avoid any type of lubricants including silicone on red or clear lip seals Do not use pipe dope or other sealants on threads Only teflon tape may be used on threads Teflon tape is not necessary on the nut connection or caps because of o ring seals The pipe size for the drain line should be a minimum of 3 4 Backwash flow rates in excess of 7 gpm or length in excess of 20 reguire 1 drain line Place the conditioner where you want to install it making sure it is on a clean level and
24. d or replaced by him You pay only freight from our factory and local dealer charges THIS WARRANTY DOES NOT COVER defects caused by accident fire flood Act of God misuse misapplication neglect alteration installation or operation contrary to our printed instructions or repair or service by anyone other than the factory or authorized Hellenbrand ProMate 1 dealer Our performance specifications are furnished with each water conditioning unit ANY EXPRESS WARRANTY NOT PROVIDED HEREIN AND ANY REMEDY FOR BREACH OF CONTRACT WHICH BUT FOR THIS PROVISION MIGHT ARISE BY IMPLICATION OR OPERATION OF LAW IS HEREBY EXCLUDED AND DISCLAIMED THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR ANY PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF TWO 2 YEARS SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU As a manufacturer we do not know the characteristics of your water supply or the purpose for which you are purchasing this water conditioner Please understand the quality of water supplies may vary seasonally or over a period of time and that your water usage rate may vary as well Water characteristics can also change considerably if your water conditioner is moved to a new location For these reasons we assume no liability for the determination of the proper equipment necessary to meet your requirements and we do not authorize others to assume such obligations for us
25. e Minutes 1 to 999 60 STEP 1 Press NEXT and W simultaneously for 3 seconds If screen in Step any recen 2S does not appear in 5 seconds the lock on the valve is activated STEP 2S Choose SOFTENING using W or A button Press NEXT to go to Step 3S Press REGEN to exit Softener System Setup SET SOFTENING SE CLOCK NEXT Gen STEP 3S Select the time for the first cycle which in this example is FILL using the W or A button Press NEXT to go to Step 4S Press REGEN to return to previous step STEP 4S Select the time for the second cycle which in this example is SOFTENING using W or A button Press NEXT to go to Step 5S Press REGEN to return to the previous step STEP 5S Select the time for the third cycle which in this example is BACK WASH using the W or A button Press NEXT to go to Step 6S Press REGEN to return to the previous step STEP 6S Select the time for the fourth cycle which in this example is dn BRINE using the W or A button Press NEXT to go to Step 7S Press REGEN to return to the previous step STEP 7S Select the time for the fourth cycle which in this example is dn BRINE using the W or A button Press NEXT to go to Step 8S Press REGEN to return to the previous step Figure 12a RINSE SET REGEN REGEN CAPACITY SET CLOCK NEXT REGEN S REGEN HUI o SE
26. e is no salt left in the salt keeper when the system is drained we recommend dumping all of the water out of the brine tank at this time See brine tank cleaning instructions 3 in miscellaneous section below CAUTION It is important at this time to be assured that the inlet outlet water supply piping is properly drained Depend ing on how the water supply piping was routed to the water softener control valve a water loop or trap may have been created Sometimes drain valve s are installed at the bottom of the loop to assure all water can be drained out If not it may be necessary to disconnect the control valve from the piping system and open the inlet outlet valve s to allow all the water to drain from the piping This should be done when the rest of the plumbing system is drained Draining or winterizing of your softener is complete Refer to the start up procedures on page 6 when you are ready to start your softener MISCELLANEOUS 1 Salt Usage See your water conditioning professional for a recommendation on the best type of salt for your application 2 Brine Tank Cleaning a Remove brine tank cover Scoop out as much old salt as possible Disconnect brine tubing from safety brine valve at brine well Remove safety brine valve from brine well Place one hand in brine well to hold overflow nut and remove 2 piece overflow f Remove optional brine well and grid plate if used from saltkeeper Remove any remaining sa
27. e level of the overflow Do not connect the tubing to the drain line on the control valve Do not run tubing above overflow height at any point CONTROL VALVE UPPER BRINE TANK DISTRIBUTOR SOFTENER TANK 4 NA SAFETY ANE EXCHAN VALVE GE MEDIA OVERFLOW ASSEMBLY DISTRIBUTOR TUBE ASSEMBLY OPTIONAL GRID PLATE GRAVEL UNDERBEDDING Figure 6b PROGRAMMING Initial Start Up The initial start up will probably be done by the technician installing the softener system If not the following instructions will step you through the process 1 2 Complete all plumbing connections inlet outlet drain line and brine line Do not add salt at this time Place the bypass valve in the bypass position See figure 3 page 4 Turn on the main water supply Open a cold soft water faucet to flush the piping of any air and or foreign material Run until the water is clear Manually add 6 inches of water to the brine tank Now plug the transformer into a 110 volt receptacle Be certain the outlet is uninterrupted Within 5 seconds the control will automatically align itself into the softening mode and the display will flash 12 00 am Figure 7 page 6 Set the time of day figure 8 page 7 Push REGEN button and hold it down for 3 seconds The system will advance to the First position Note Depending on how the system is programmed it could read backwash rinse brine or fill
28. g A or Y buttons Press NEXT to exit Set Clock Press REGEN to return to previous step cio Mer A V recen Power Loss If the power goes out for less than two hours the system will automatically reset itself If an extended power outage occurs the time of day will flash on and off which indicates the time of day should be reset The system SETTIME will remember the rest of the program settings Do not forget to reset for daylight 45 PM savings time SET DE NEXT A V REGEN Figure 9 STEP 1 crock Next A REGEN NSTALLER DI SP LAYS SETTI NGS Step 1 Press NEXT and A simultaneously for 3 seconds SET HARDNESS A Step 2 Hardness Set the amount of total compensated hardness in grains hardness as l calcium carbonate per gallon using A or Y buttons The default is 20 with value ranges from 1 to 150 in 1 grain increments Note The grains per gallon should be increased if soluble iron needs chock Next REGEN to be reduced Add 3 grains of hardness for each ppm of iron present If this display shows nA y then system is either set up in time clock or filter modes See page 23 Press NEXT to go to Step 3 Press REGEN to exit Installer Displays Settings SET rr REGEN y Step 3 Day Override This sets the number of days between regenerations If value set to DAY LE oFF regeneration initiation is based solely on gallons used If value is set as a number allow set uec a able range from 1 to 28 a
29. hat I have a water softener No the Water Quality Association states soft water can save up to 55 on detergent use Start with using half the amount of detergent previously used this can be adjusted up or down based on preference Soft water helps fabrics last longer because hardness minerals combined with soap can make fabric fibers brittle mk N What is the health impact of drinking soft water The sodium added to water by a softening is a non issue most of the time even for people on a sodium restricted diet One could soften up to 75 grains per gallon water with sodium chloride and still be well with the US Food and Drug Administration s labeling of a Low Sodium beverage People on a sodium restricted diet should consult their physician e Should I use soft water for my plants Some plants may be sensitive to even minute amounts of sodium Suggest using hard water for watering plants often a kitchen cold faucet is plumbed for hard water or the outside faucets are usually plumbed for hard water If not you can place your softener on bypass and fill water containers at the closest sink Water from a reverse osmosis system can always be used to water plants gt Will water spots disappear now that have soft water Water spots caused by hardness scale will disappear with a function ing water softener However other natural minerals dissolved in the water in high enough concentrations may cause spotting These mineral spots w
30. ill be much easier to wipe away compared to hardness spotting a Will soft water cause my water or ice cubes to look or taste different Most people can tell the difference in taste between hard and soft water it is a personal preference Ice cubes will appear the same they may look cloudy due to air in water or dissolved minerals and this will not change because now they are made with softened water A reverse osmosis drinking water system will provide clearer ice cubes Dealer Name Phone Address JOB SPECIFICATION SHEET MODELNO WATER TEST AT TIME OF INSTALLATION Hardness gpg Other Iron ppm Other pH Other SIZING INFORMATION All Water is Softened Except Rear Hose Bib Front Hose Bib Kitchen Cold Toilets All Cold Other The average family uses 75 gallons per person daily for all water uses in the home about 50 gallons per person daily if soft water is not supplied to the toilets and about 30 gallons per person daily if only hot water is softened Daily Water Usage Gallons Person X Family Size Number of people in family Total Gallons Per Day x Grains Per Gallon of Hardness Note Add 3 grains per gallon of hardness for each ppm iron for total compensated hardness Total Grains Per Day INSTALLATION DATE SERIAL NUMBER NOTES SOFT WATER BASICS Hardness Excess amounts of calcium and magnesium in water produce hardness A water sof
31. lose bypass valve or replace Add salt to brine tank and maintain salt level above water level See problem 11 Check gallon capacity settings Check brine refill setting and refill flow restrictor for blockage See problem 8 Test meter and clean or replace meter Test raw water hardness and adjust settings to highest known hardness Check brine refill setting for proper salt dosage Check water hardness and reevaluate capacity setting specification See problem 10 Repair or replace those items 13 PROBLEM 9 Loss of resin 10 Softener delivers salt water 11 Excessive water in brine tank 12 Softener fails to draw brine 13 Continuous flow to drain 14 Loss of water pressure 15 Iron in softened water 16 Control does not display time of day 17 Control does not display correct time of day 18 No softening or filtering display when water is flowing 19 Control valve regenerates at wrong time of day 14 ODP ow moou mmoomue Dram gt o moo om ow cos mo vow m TROUBLE SHOOTING CAUSE Backwash controller missing Faulty distributor tube assembly Air in water supply system Low water pressure Excessive water in brine tank Wrong size injector Plugged injector Faulty piston assembly Plugged or kinked drain line Backwash flow controller closed off Defective brine line flow control Injector is plugged Fau
32. lt and or impurities from brine tank Using clean water and a brush or rag wipe and rinse inside of brine tank Also wipe and rinse the grid plate and brine well zo Reassemble brine tank reversing steps c f Note If grid plate is used and itis damaged or cracked replace with new one Put brine tank in place making sure there is no debris or foreign material beneath it Reconnect brine tubing to safety brine valve Manually add 6 inches of water to the saltkeeper or to approximately 1 above the grid plate if used Add new salt Important Do not add the old salt which was removed earlier unless it is clean and not mushy We recommend using new salt Follow the disinfection instructions found on page 8 Put on brine tank cover PROBLEM 1 ERROR followed by code number Error Code 1001 Unable to recognize start of regeneration Error Code 1002 Unexpected stall Error Code 1003 Motor ran to long timed out trying to reach next cycle position Error Code 1004 Motor ran to long timed out trying to reach home position If other Error Codes display contact the factory 2 Error Code 4003 3 Control valve stalled in regeneration 4 Control valve does not regenerate automaticallly when REGEN button is depressed and held 5 Control valve does not regenerate automatically but does when REGEN button is depressed 6 Time of day flashes on and off 7 Softener delivers hard water
33. lty piston assembly Brine line connection leak Drain line plugged creating excess back pressure Drain line too long or too high Low inlet pressure Piston assembly failure Motor failure Circuit board failure Iron build up in resin Resin bed fouled with sand or sediment Resin bed mushing due to high amount of oxidizers in water supply chlorine Iron has fouled resin bed Iron is not in a soluble state Prefilter failure Iron level excessive Control fails to regenerate Transformer unplugged No electric power at outlet Defective transformer Defective PC board Switched outlet Power outage Defective PC board Bypass valve in bypass position Meter connection disconnected Restricted stalled meter turbine Defective meter Defective PC board Power outages Time of day not set correctly Time of regeneration incorrect Control valve set at on 0 immediate regeneration Control valve set at NORMAL on 0 ODP ow moou mmoomue Ub gt omue o moo om op UOU gt m CORRECTION Install backwash controller Check distributor tube assembly for cracks or holes 1 Check for leaks in brine lines fittings or air check Repair or replace 2 Install upper distributor 3 Ensure that water supply system has an air eliminator Check incoming water pressure Must remain at minimum of 25 psi See problem 10 Install correct injector Remove injector
34. om 10 to 400 pounds clock NEXT REGEN in 10 pound increments Press NEXT to exit Softener System Setup Press REGEN to return to previous step Figure 12b 12 WATER SOFTENER DISINFECTION The materials of construction of your water softener will not support bacterial growth nor willthese materials contaminate a water supply However the normal conditions existing during shipping storage and installation indicate the advisability of disinfecting a softener after installation before the softener is used to treat potable water In addition during normal use a softener may become fouled with organic matter or in some cases with bacteria from the water supply Therefore every water softener should be disinfected after installation some will require periodic disinfection during their normal life Disinfect as follows SODIUM HYPOCHLORITE household bleach 5 25 SODIUM HYPOCHLORITE solutions are available under such trade names such as Clorox Linco Bo Peep White Sail and Eagle Brand Bleach If stronger solutions are used such as those sold for commercial laundries adjust the dosage accordingly 1 Dosage a Softening resin 1 2 fluid ounce per cubic foot of mineral see page 18 2 Add the required amount of hypochlorite solution to the brine well of the brine tank a Proceed with the normal regeneration Press regen and allow the water softener to go through a normal regeneration WATER SOFTENER D
35. t 6 between the drain line control fitting and solder joints when soldering pipes that are connected on the drain line control fitting Failure to do this could cause interior damage to the drain line flow control fitting 6 The brine refill flow control assembly is installed in an easy to access refill elbow located ontop ofthe control valve The refill flow control assembly is attached to the control valve with a locking clip The locking clip allows the elbow to rotate 270 degrees so the outlet can be orientated towards the saltkeeper 7 Connect the brine line found in the brine tank to the brine connection on the control valve The control valve has a standard refill elbow which a 3 8 flexible tube can be connected see figure 6a page 5 An optional elbow can be ordered which accommodates a 1 2 flexible tube for a high regenerant draw rate situation Both elbows use the same refill flow control and retainer Do not connect the other end of the brine line to the safety brine valve in the brine tank at this time Make sure the floor is clean beneath the salt tank and that it is level and smooth 8 A1 2 inside diameter gravity drain line may be connected to the overflow fitting on the side of the brine tank This overflow is in case of a malfunction in the brine shut off If the unit is installed where water may flow in the event of an overflow and cause water damage connect a length of flexible tubing and run to a drain below th
36. tener removes the majority of calcium and magnesium to produce softened water Hardness is measured in terms of grains This grain weight is derived from the average weight of a dry grain of wheat When your water is tested the grain hardness is calculated and expressed as grains per gallon gpg This UPPER calculation as well as the number of people in your household DISTRIBUTOR will help determine what type and size of water softener will most efficiently soften your water Your water softener contains an ion exchange media sometimes called resin which removes the hardness from water as it flows through the softener tank Eventually so much hardness collects on the exchange media that the soft ener can no longer soften water At this point it is considered exhausted Regeneration is now necessary Regeneration To regenerate the exchange media it must be rinsed with a brine salt solution This removes the hardness from the ex change media and replaces it with sodium The exchange media is then ready to remove hardness from water The hardness minerals and excess brine solution are rinsed down the drain During the regeneration cycle the softener is also backwashed This reversing of the normal flow of water serves to remove sediment which may have accumulated during the softening process due to the filtering action of the exchange media Backwashing also loosens and fluffs up the bed of exchange media to insure
37. ter usage Insufficient brine level in brine tank Resin level inadequate Meter faulty Raw water hardness fluctuation Improper brine refill setting Improper settings Excessive water in brine tank Leaking faucets toilets etc oQmmoomr om vom m moo CORRECTION Press NEXT and REGEN for 3 seconds or unplug power source jack black wire and plug back in to reset control valve Check piston and spacer stack assembly for foreign matter Loosen drive cap assembly 1 4 turn or replace Press NEXT and REGEN for 3 seconds or unplug power source jack black wire and plug back in to reset control valve Check motor and wiring Replace motor if necessary Replace or clean drive gear Reseat drive bracket Replace PC board Ensure PC board is correctly snapped on to drive bracket Unplug power supply from board re apply power If this does not solve the problem replace PC board Replace Motor Repair outlet our use working outlet Replace transformer Replace PC board Replace drive gear or drive cap assembly Replace drive cap assembly Replace main or regenerant piston Connect transformer Repair outlet or use working outlet Replace drive gear or drive cap assembly Replace PC board Put control valve in service position Connect meter to PC board Remove meter and check for rotation or foreign matter Replace meter Replace PC board Check control valve set up procedure Reset the time of day C
38. that during regeneration the brine solution will come into contact with all the media Maintenance of Your Softener Salt Salt to a softener is what gasoline is to a car Not only must a softener have salt but it should be the proper type to insure efficient recharging of the unit Ask your dealer what type of salt may best suit your needs Always have an adequate supply of salt on hand Check the salt level of your brine tank every couple of weeks initially to determine how much salt you use this will depend on how much water you use As arule of thumb with 20 gpg hard water about a 1 2 Ib of salt per person per day is used In other words a family of four uses 60 lbs of salt a month If your household does not use much water do not fill your salt keeper over 1 2 full salt bridging may occur in the brine tank This may result in hard water due to ineffective regeneration Fill the tank approximately three fourths full with a minimum of 12 of salt DO NOT USE Block Salt when the ProMate control is programmed with a brine tank prefill Block salt does not dissolve quick enough to provide a good regeneration Cleaning Salt Keeper Salt keeper may require periodic cleaning Inspect the salt keeper at least once a year for buildup of insoluble materials It is recommended to periodically clean the salt keeper no matter what kind of salt you are using See page 9 miscellaneous 3 for details on cleaning REMEMBER Salt is the fuel to run your w
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