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Grandstream Networks GXE502X IP Phone User Manual

1. Hunt Ring Group Auto Attendant In Queue Announcements Agents Call Queues Note Agents must have the PUBLISH For Presence feature enabled in their phone s web Ul Having the Agent s extension registered on the phone side does not mean the call queue agent is online and ready to receive queued calls Users can check the agents status on the GXE502X Web Ul see image below Innovative IP Voice amp Video Phone Extensions Agents Lanquage English nena Lines Extension Name Skill Status coos Conference Bridge Hunt Ring Group Auto Attendant Call Queues e Modify Click the Modify button to the right of the row to select the Agent to be modified The agent details page will be displayed This page allows users to modify all of the agent settings When done click the Submit button to save the changes or Cancel to go back e Delete Click the Delete button on the far right of the row to select the Agent to be deleted Users will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Call Queues Configuration e Add Click on the Add button to load the Add Call Queue configuration page This is the main configuration page for call queues configured on the GXE502X 27 Version 03 GXE502X User Manual 7 9 2008 Innovative IP Voice amp Video Phone Extensions Add Call Queues Language English Logout Trunk Phone Lines Conferen
2. o Dial Prefix This sets the Dial Prefix digit s required for outbound calls to be routed through the trunk When the call is sent out via this trunk the dial prefix digits will be removed 17 Version 03 GXE502X User Manual 7 9 2008 o Inbound Call Answer This field sets the destination to terminate all incoming calls from the trunks listed The call can be terminated into the Auto Attendant IVR direct extensions hunting ring groups or the conference bridges o Session Keep Alive This field allow users to enable or disable the usage of the session timer This is enabled by default to Automatic Session Timer The session timer enables SIP sessions to be periodically refreshed via a SIP request When enabled before the session interval expires the GXE502X will send a SIP re INVITE message to the SIP server If there is no reply to this message the session will be terminated This will avoid stalled sessions occupying the channel bandwidth o Session Expiration The Session Expiration is the timer in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds Incorrect configurations could cause calls to be dropped Or suspended o Min SE The minimum session expiration in seconds The default value is 90 seconds o Allow Other IPPBX Use This field lets users to allow other networked peer GXE502X IPPBX systems to use this trunk The De
3. Reset amp Reboot Status Reports O ves no o Trunk Name A name to identify the configured trunk Ex A name for a Grandstream FXO Gateway could be GXW4104 or GXW4108 o Active This allows users to turn the trunk ON or OFF o Outgoing Call Password Protection This is set to No by default When configured all outgoing calls via this trunk will be prompted for a password before the call is executed o Protection Password Password for the trunk outgoing call protection o SIP Gateway URL The IP address or FQDN domain name of the external PSTN Gateway o Other UDP list Please configure this field if you expect the GXE to receive SIP messages on additional ports other than 5060 from your SIP gateway URL or IP o For example If a GXW4104 is used each FXO port will use a UDP port port1 5060 port2 5062 port3 5064 port 5066 therefore user needs to add Other UDP List using the following values 5062 5064 5066 o Heart Beat If set to Yes the GXE502X will send a SIP OPTIONS Request periodically to check whether the Gateway is still online If the Gateway does not respond by answering with a SIP 200 OK then the GXE502X will consider this trunk as disconnected This feature is also used to keep UDP ports open when the GXE502X is behind a NAT firewall o Max Concurrent Calls Allowed The maximum amount of concurrent calls that are allowed on the gateway This is limited by the amount of FXO ports on the gateway
4. This page also allows users to customize the feature codes The feature codes may be viewed or modified in the text field beside each feature name dstream Innovative IP Voice amp Video Phone Extensions Feature Codes Language English Logout Trunk Phone Lines Directory Assistance Conference Bridge IVRiVoice Prompt Assistance 58 Hunt Ring Group Auto Attendant Enable Unconditional Call Forward A 73 Call Queues A wi o T Networking Setting Route Configuration System Setting A ZAS Cancel Call Forward on No Answer 93 Feature Codes 89 Firmware Upgrade Enable Do Not Disturb 78 Backup amp Restore Configuration joes TT ancel Do Not Disturb 9 Syslog Configuration Ed par E Advanced Options ZI Reset amp Reboot Status Pasina Grountension 7 ag Directory Assistance Dial from a phone to have the GXE502X playback the phone s extension number IVR Voice Prompt Assistance For listening to and recording voice prompts Dial the feature code plus O prompt number to listen to the voice prompt Dial the feature code plus 1 prompt number to record the voice prompt Example The voice prompt file number 350 Please enter the voicemail extension and and the code feature is 68 If you want to listen to this voice prompt enter 68 0 350 If you want to record the vo
5. 24 c 500 500 D ale 4 CD oI1I 3 172 3 o er o a M Line Dialing Settings ch1 8 80 ar ch1 8 35 Ba ame ch1 8 11 DTMF Dial Pause ms ch 8 100 Example ch1 8 35 DTMF Digit Lengthims DTMF Digit Volume dBm FXO Termination This section lets you specify the line disconnect signaling and impedance e Enable Current Disconnect Default is Yes Version 03 GXE502X User Manual 7 9 2008 This value should be used when the PSTN provider or local Telco Carries uses a line power drop to indicate call completion to the subscribing end point In this case the FXO port of GXE502X will search for a power drop with the preconfigured time frame to disconnect call from a VolP extension e Current Disconnect Threshold This is a preconfigured value of duration for a line power drop used by specific service providers or Telco Carriers For example with a configured value of 500ms the device will ignore any random voltage drops on the line if the duration of such a drop is less than 500ms The call will NOT be considered as terminated but will clear a call if a drop is equal or more than 500ms This is useful to prevent unnecessary call drops in some low quality PSTN lines However inappropriate parameters may cause calls to drop unexpectedly or cause the line not to release as expected Please consult with the local Telco carrier before change this parameter e Enable Tone Disconnect This feature
6. For exampe MT7 6MDT 5 M4 1 0 4411 10 ves O no us pool ntp orc o Manual Selection of Fax The default setting for this is No GXE502X will automatically detect and receive faxes if a fax tone is detected O Note If No voice prompt press 2 to send fax is removed and FAX reception will automatical Yes Mo upon detecting FAX tone o System Music MoH Selection Users can select a Music on Hold MoH source by setting the System Music drop down box to choose either System Music Files of internally stored audio files or Audio In to play audio from an external audio source like an iPod or Radio The source must be connected to the AUDIO IN jack on the back of the GXE502X o Voicemail Fax mail box storage quota _ Formatted French France The voicemail and fax mail storage quota can be limited by different extension privilege levels The mailbox storage limits in percentages of total system memory are also specified in the drop down boxes beside each user privilege level Storage quota of voicemail videomail faxmail per privilege level Pro ro x amp 4 4 When done click on the Submit button to save your changes 36 Version 03 Version 03 GXE502X User Manual 7 9 2008 37 GXE502X User Manual 7 9 2008 Feature Codes Feature codes allow GXE502X users to set features such as Call Forwarding and Do Not Disturb on related extensions as well as access destinations such as the voicemail system
7. Configuration Language English Logout Trunk Phone Lines Conference Bridge Upload Configuration Download Configuration Hunt Ring Group Browse _ Auto Attendant Submit Call Queues Configuration Backup Select the Download Configuration radio button and click the Submit button You will be prompted to download the configuration file to their computer Configuration Restore Select the Upload Configuration radio button and click the Browse button to find the configuration file on your computer After the file has been selected click the Submit button and wait for the file to finish uploading The GXE502X will automatically reboot when finished and load the configuration file Syslog Configuration The GXE502X can be configured to send out several levels of Syslog messages Info Warning Error and Debug With a Syslog server setup to collect these messages problems are easier to find and diagnose The Syslog Configuration sub menu allows a Syslog server IP address and the Syslog level to be set dstream Innovative IP Voice amp Video al Phone Extensions Syslog Configuration Language English Logout Trunk Phone Lines Conference Bridge Syslog Server P 192 168 0 6 514 Hunt Ring Group Auto Attendant Syslog Level Error v Call Queues System Configuration Enter the IP address of the Syslog server in the Syslog Server IP field and use the Syslog Level drop down box to specify the lev
8. Extension Batch Add e Add an extension Clicking on the Add One Extension button Will load the extension configuration page This page allows users to set all of the extension s settings Click on the Submit button to add the extension or Cancel to abort the add extension process Configuration Field Explanations 1 User Name Name of User as shown on the Extensions Directory screen 2 Department Name The Name of the Department that the extension belongs to 3 Extension The Extension number 4 Privilege User Privileged When combined with Dial Plan feature pending the administrator of the GXE502X can assign different privilege like local calls only long distance call allowed etc levels to various extensions on the GXE502X system to manage call control 5 SIP Password The password required to allow phones to register to GXE502X This password must be synchronized between the GXE502X and registered SIP end points ie IP Phone amp ATAs 6 Voicemail Allowed Toggles voicemail on and off for this extension 7 RTP Port Detection Toggles the GXE s ability to detect RTP ports for remote extensions This field is set to Yes on factory default units 8 Ring Attempts Before Forward to Voicemail Configures the amount of rings before calls are forwarded to voicemail When voicemail is enabled 9 Fax mail Allowed Enables the faxmail feature for this extension 10 Password to Retrieve Voicemail Fax mail The passw
9. Mapped IP port PPPoE Link Status Disabled DENS Status Dizable Active DHCP Clients 4 Peripheral Status Phone Fax Port 1 Idle Phone Fax Port 2 Idle FZT Line 1 Active FSTN Line 2 Unplugged PSTH Line 3 Unplugged FSTH Line 4 Unplugged PSTH Line 5 Unplugged PSTM Line 6 Unplugged PSTM Line 7 Unplugged FSTN Line 5 Unplugged Disconnected hMusic 2n Hold Port User Activity Status Current Active Calls Total Contigured Users Local Online Users Remote Online Users 48 Version 03 GXE502X User Manual 7 9 2008 Prefix Info PSTRMF XO trunk dial prefix 1 SIP trunk CommPartners dial prefix SIP trunk BOSGXE dial prefix SIF trunk BOSE dial prefix SIP trunk BOSGXE dial prefix SIP trunk Bandwidth com dial prefix SIP trunk Yoxttas dial prefix SIP trunk Engin dial pretix SIF trunk Broadvox dial prefix SIP trunk BabyTel dial prefix SIF trunk Excel dial prefix SIP trunk Simplesignal dial prefix SIF trunk Guantum voice dial prefix SIP trunk Convergia dial prefix SIP trunk RNK dial prefix SIP trunk YolPTalk dial prefix Leading digits of local extensions DHCP Clients Table IP MAC Expires 192166810100 1 00 50 05 32 05 4e 4 days 20 hours 23 minutes seconds 192166810101 O00 82 1 Tades 4 days 23 hours 55 minutes 3 seconds 192166810102 1 00 06 352 12 h2 d45 4 days 25 hours 55 minutes 3 seconds 192166810103 00 06 32 0c 07 10 4 days 23 hours 55 minutes 10 seconds Debug Info Delete
10. Phone Lines Voice Menu Playing Dates Playing Day Of Week Playing Time After Hours 1 1 12 31 17 00 23 59 Modify Delete Conference Bridge Hunt Ring Group Anta Attendant Business Hours 1 1 12 31 9 00 16 59 Modify Delete Voice Menu Add Playing Rules e Add Clicking the Add button displays the playing rules details page which allows users to configure the time conditions required to play a specific auto attendant Voice Menu 24 Version 03 GXE502X User Manual 7 9 2008 Innovative P Voice amp Video M Phone Extensions Add Playing Rules Language English w Logout Trunk Phone Lines y y None e According to Conference Bridge Date such as 5 1 5 7 10 1 10 7 Hunt Ring Group i j Day of Week lsun Clmon Eltun Owen Cimu Orr sar ndant Except on date s where calls are answered by voice menu None Voice Menu A such as 0 00 8 00 18 30 24 00 Playing Rules Call Queues Submit Cancel o Play Voice Menu This field lets users select the name of the auto attendant voice menu that they wish to play from a drop down box o Date This field lets users configure the auto attendant voice menu selected above to be played on a preset date or a range of dates To specify by date select the radio button beside Date and enter the date or a range of dates in the text field o Day of Week This field lets users configure the auto attendant voice menu to be played on specific days o
11. Round Robin of Serial Ring Starting Attempt 3 The ring group incoming calls will round robin between 6001 6002 and 6003 But 6004 will always be the last one to receive calls o Email for Message Delivery Enter the email address to deliver voicemail to email messages for this ring group o Password to Retrieve Voicemail Set a password to retrieve this voicemail fax mail box When finished click the Submit button to save the changes or Cancel to discard e Modify Click the Modify button to the right of the row displayed to select the ring group to be modified This will load the hunt ring group details page which allows users to modify all of the group s settings When done click the Submit button to save the changes or Cancel to go back e Delete Click the Delete button on the far right of the row displayed to delete the ring group Users will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 6 Auto Attendant Configuration Incoming calls can be directed to the Auto Attendant to provide immediate and professional service to callers and automatically route calls to intended parties It is also possible to schedule different auto attendants rules to be played based on the time date and day of the week The Auto Attendant menu displays all configured auto attendant rules Note Multiple email addresses can be entered separated by 21 Version 03 GXE502X User Manual 7 9 2008 dstr
12. Users may specify multiple prefixes for a peer system by separating them with a semicolon i e 6 7 IPPBX Number This parameter is used to route calls based on the country or area code Heart Beat if set to Yes the GXE502X will send a SIP OPTIONS Request periodically to check whether the peer system is still online If the peer does not respond with a SIP 200 OK then the GXE502X will consider this trunk or peer as disconnected This feature is also used to keep UDP ports open when the GXE502X is behind a NAT firewall Session Keep Alive This field allows users to enable or disable the session timer This is set to Automatic Session Timer in the factory default settings Session Expiration The session timer enables SIP sessions to be periodically refreshed via a SIP request If enabled before the session interval expires the GXE502X will send a SIP re INVITE message to the SIP server If this message is not replied to the session will be terminated This will avoid dropped sessions occupying the channel oandwidth Session Expiration is the timer in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds Incorrect configuration could cause calls to be dropped or suspended Min SE The minimum session expiration time in seconds The default value is 90 seconds When done click the Submit button to add the extension or Cancel to go back
13. causes a Busy Tone to be used as the FXO line disconnection signal when set to YES Used by some Telcos or enterprise POT PBX e Polarity Reversal Disconnect If set to Yes calls will be terminated after a polarity signal reversal The default value is No e AC Terminal Impedance Scheme Users can select one of two options for the AC termination scheme Country rough and easy or the Model of related Impedance values real and complex Please make note that inappropriate parameters may cause echo or popping noises on the lines Please consult with your local Telco Carrier before configuring these fields e AC Terminal Impedance This depends on whether Country or Model is selected either 15 Countries are selectable or users have to select the Impedance value used by the local PSTN carriers Call Progress Tones This feature lets you configure tones to match the FXO line regional settings In certain countries the carriers or central office will send special tones to indicate certain events on the PSTN side For example when a call is disconnected from the remote side the other side will hear a busy tone indicating that the call is terminated Also a dial tone is used by the central office to signal that it is ready to receive digits and process the call Users can pre configure these tones in the GXE502X However users must know the correct frequency values and cadences of these tones from the PSTN carrier Wrong parameters may cause
14. e Modify Click the Modify button to the right of the row to select the peer system to be modified The modify peer system page will be load This page allows users to modify all of the peer system s settings When done click the Submit button to save changes or Cancel to go back e Delete Click the Delete button on the far right to remove a peer system Users will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Note Dial Plan dynamic routing pending will be used in the future Version 03 45 GXE502X User Manual 7 9 2008 Template Upload The Template Upload sub menu page allows user to upload a configuration template which determines the parameters that will be configured on Grandstream endpoints during the GXE502X Express Setup process and the general Auto Provision process Click the Browse button to locate the template file on your computer Next click the Upload button to upload the template to the GXE502X Innovative IP Voice amp Video Phone Extensions Language English Trunk Phone Lines Upload Conference Bridge Hunt Ring Group Auto Attendant Call Queues System Configuration anced Options Peer Systems Template Upload Note Custom templates can be created by using the Grandstream Configuration Template Generator tool available on the Grandstream website 46 Version 03 GXE502X User Manual 7 9 2008 10 Reset Reboot T
15. month Internal PSTN Outbound Calls Fallure Miss Success 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month Internal PSTN Calls Total Duration sec 6 540 5 450 4 360 3 270 2 180 1 090 o Inbound Outbound Version 03 33 GXE502X User Manual 7 9 2008 Sip Trunk Inbound Calls Failure Miss Success 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month Sip Trunk Outbound Calls Failure Miss Success 120 90 60 30 fe 0 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 140 11 12 13 14 15 1617 6 Datefday month Sip Trunk Calls Total Duration sec 79 200 66 000 52 800 39 600 26 400 13 200 o Inbound Outbound Version 03 54 GXE502X User Manual 7 9 2008 External PSTN Inbound Calls Failure Miss Success 160 120 80 40 ANA 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month External PSTN Outbound Calls Failure Miss Success 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month External PSTN Calls Total Duration sec 203 100 169 250 135 400 101 550 67 700 33 850 D Inbound Outbound Version 03 55 GXE502X User Manual
16. portal password will NOT change the SIP password The SIP password can only be changed by the Administrator 61 Version 03
17. the GXE502X to malfunction due to incorrect tone settings Here is an example for the syntax for a busy tone in the U S A Syntax f1 freq vol f2 freq vol c on1 off1 on2 off2 on3 off3 Note freq O 4000Hz vol 30 OdBm c cadence in msec several cadences allowed Version 03 GXE502X User Manual 7 9 2008 Default US Busy Tone f1 480 24 f2 620 24 c 500 500 Auto Altendent Caller ID Standard Call Queues Bellcore v System Configuration FSK Ca imum R 40 96 OdB Default 40dB Advanced Options K Call Bi 200 0 800 bits Default 200 Reset amp Reboot Kl i 150 1 800 bits Default 150 Line Call Control 1 Line 1 4 e g 1 4 7 Dial Prefix 9 Inbound Call Answer Auto Attendant m Outgoing Call Password Protection No Yes Password 2 Line 5 8 e g 1 4 7 Dial Prefix 8 Inbound Call Answer Extension m 100 ix Outgoing Call Password Protection No Yes Password Allow Other Peer Systems Use None Y Line Dialing Settings This feature adjusts line dialing properties to adhere to the PSTN line requirements e DTMF Digit Length The DTMF Digit Length is the play time of DTMF in milliseconds for each digit dialing out from the VOIP side to PSTN e DTMF Digit Volume The digit output power in dBm e DTMF Dial Pause Dial pause is the time between 2 digits when dialing out through the PSTN e Wait for Dial Tone If set to Yes the device will first obtain a PSTN line and wait for a dial tone fro
18. the WAN side of the GXE502X The default setting for WAN Side Http Telnet Access is YES At the default settings UPNP is turned OFF but PPTP IPSEC and L2TP VPN are enabled l WAN Side HTTP TELNET Access Ono ves Allow PING From VGN Side O no D Yes LIPNP Active O Enable 2 Disable PPTP PM Enabled Ono D ves IPSEC WPN Enabled Ono Yes L2TP VPN Enabled Ono ves Using Dynamic DNS If the WAN port IP of the GXE502X is dynamically assigned by your ISP the GXE502X can use Dynamic DNS to obtain a fixed domain name which is always synchronized with the IP address of the GXE502X Enable Dynamic DNS by setting the DDNS Active setting to Enable and setting the DDNS ISP type site name and account and password in the provided fields If not using Dynamic DNS set the DDNS Active setting to Disable 3domain hk DONS Account DONS Password Configuring port forwarding 31 GXE502X User Manual 7 9 2008 The GXE502X can be configured to perform port forwarding In the Port Forwarding settings enter the port to forward from the WAN side the LAN side device IP address to forward to the LAN side device port to forward to and the protocol TCP UDP or both to forward in the respective fields WAN Port o LAN IF WAN Port Do LAN IF WAN Port Do LAN IF WAN Port Do LAN IF WAN Port Do LAN IF WAN Port Do LAN IF WAN Port Do LAN IF LAN Port WAN Port Do LAN IF LAN Port When done click on the Submit button to save yo
19. 7 9 2008 Peer System Outbound Calls Failure Miss Success 80 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month Peer System Inbound Calls Fallura Miss Success _ 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month Peer System Calls Total Duration sec 127 260 106 050 34 840 63 630 42 420 21 210 D Inbound Outbound Call Records The Call Records sub menu displays detailed information such as the Caller Callee extension number as well as the start and end time for each inbound and outbound call Innovative IP Voice amp Video Phone Extensions CDR Records Language English Logout Trunk Phone Lines gt Caller Callee Start End Conference Bridge 102 103 TUE JUN 10 14 40 33 2008 TUE JUN 10 15 20 25 2008 Hunt Ring Group 101 102 TUE JUN 10 14 40 15 2008 TUE JUN 10 14 40 21 2008 Auto Attendant 101 99 TUE JUN 10 14 19 22 2008 TUE JUN 10 14 19 53 2008 Call Queues 101 99 TUE JUN 10 14 18 42 2008 TUE JUN 10 14 18 54 2008 acia OELE LION Total 4 index 0 3 Version 03 56 GXE502X User Manual 7 9 2008 Downloading Call Records The CDR Call Detail Record can be downloaded from the GXE502X to your computer and exported to 3 party billing software companies for analysis The file is in the csv format and stored on a weekly 7 Day bas
20. 8 e g my_stunserver_ip_or_url port O Yes Ono O Yes Ono A y Os N Note If No voice prompt press 2 to send fax is removed and FAX reception will automatically start Yes Y No upon detecting FAX tone As Email Client as MTA Send without Authentication The System Settings sub menu contains various important internal system settings and allows configuration of several key features and functions of the GXE502X The actions below and the associated settings appear in order from top to bottom on the GXE502X web UI o Setting the Administrator login password This is where you can change the administrator password of the GXE502X The default password is admin For security reasons it is recommended to change the administrator password immediately after Express Setup Please document the password in a secure place For further security you can disable WAN side HTTP access or PING ee Administrator Setting Conference Bridge o Administrator Contact information 33 Version 03 GXE502X User Manual 7 9 2008 These fields are optional and provided to store the administrators name phone number and email address so that they can be contacted for any issue requiring attention You may also enter a name in the System Name field to identify your GXE502X 617 566 7869 jdoe company com eg intotgrandstream com support_chinatigrandstream com o SIP Static Mapped IP and port Configuration The SIP port for the GXE502X ca
21. Download Version 03 GXE502X User Manual 7 9 2008 Status Menu Summary 4 System Statistics System ID MACs hardware firmware version system uptime are displayed Network Status Network connection information IP of WAN and LAN PPPOE status DDNS Peripheral Status Displays the connection status of the FXO and FXS ports User Activity Status Displays the current user and registration status as well as the status of active calls Prefix Info This field outlines ALL of the prefix digits used as access codes for all trunk types SIP trunks external PSTN trunks and peer systems on the GXE502X system DHCP Clients Table Lists the DHCP clients connected via the LAN port of GXE502X Debug Info Displays information used for debugging and troubleshooting 50 Version 03 GXE502X User Manual 7 9 2008 12 Reports In the Reports menu users can access very useful reports generated by the GXE502X that document System Statistics Call Statistics and Call Records The Call Records can also be downloaded from the GXE502X for 3 party billing analysis System Statistics The System Statistics sub menu section displays information regarding memory usage faxes and voice messages via pie charts and bar graphs dstream Innovative IP Voice 4 Video Phone Extensions System Statistics Language Logout Trunk Phone Lines System NAND Flash Utilization Conference Bridge Hunt Ring Group Auto Attendant Call Queues Bl F
22. E502X s to dial through the local GXE502X s internal PSTN trunks When finished click on the Submit button to save the changes or Cancel to discard the changes Internal Phone Fax Port 11 Version 03 GXE502X User Manual 7 9 2008 In the Internal Phone Fax Port section the electrical and DTMF signaling settings of the two FXS ports on the back of the GXE502X can be configured for compatibility with local analog phone fax devices The extension numbers for these ports are set in the Phone Extensions menu under the General Settings sub menu section e DTMF Transport Type This field is used to specify the method of sending DI MF digits to the VoIP side There are three possible options in band audio via RTP RFC2833 or via SIP INFO It is possible to select several methods For example ch1 T lt 2833 audio signal gt ch2 T lt 2833 audio signal gt Default ch1 2 T 2833 e SLIC Setting subscriber line interfacing circuit configuration This field should be configured based on local Telco standard and analogue phone fax type e Caller ID Scheme The following schemes are currently supported Bellcore Telcordia ETSI FSK ETSI DTMF SIN 227 BT 4 NTT Japan e Polarity Reversal If set to Yes the polarity will be reversed upon call establishment and termination this is usually used for billing purposes The Default is No e Current Disconnect If set to Yes this feature will use a momentarily voltage drop to sig
23. GXE502X User Manual 7 9 2008 Aahasieann Innovative IP Voice amp Video GXE502X Users Manual Version 03 GXE502X User Manual 7 9 2008 Table of Contents Te INTOdUCHON nee 3 2 Extension COntiGuUratlon u ad 3 3 TRUNK G nfiguralion ununn n a ci 7 A COMICrENCE Bridge ii iba iio 18 5 Hunt Ring Group CON IU ION inicia nenn 19 0 Auto Attendant Configuration au a a aaia Aaaa e araia 21 7 Call Queues Eonfiguraion ana En 26 8 System COnfiquration u nie 30 9 Advanced Options Configuration u22un0n00000onnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 44 10 Reset Sc REDO ia Dean REERREee ee EeerRdneEe 47 Hi Stalin A A 48 2 HONDO Sii aa 51 13 Voicemail CONIgU AMOR ee 58 2 Version 03 GXE502X User Manual 7 9 2008 1 Introduction Thank you for purchasing the Grandstream GXE502X IP PBX a SIP based affordable feature enriched converging communication platform designed to meet the communication requirements for small to medium sized enterprises The GXE502X provides the cutting edge IP based communications that businesses demand while leveraging existing infrastructure and providing a smooth transition into IP telephony Based on open standard SIP the GXE502X can easily integrate into and interoperate with other components of your existing communications network while providing a rich set of features to reduce costs and increase productivity Built in FXO and FXS ports en
24. UI using the extension number as Login ID and voicemail password If you have changed the default voicemail password via the voicemail IVR phone you must input the updated password After logging in the following page will display dstream Innovative IP Voice amp Video General Profile Language Logout Voice Message Fax Message Personal Greeting lt a Ts 313 5 3171214 ME 1 SWR gt ARA Bi 5 3 o g a o E ua gt 3 z is Before Forward to Voicemail in seconds d amp i Email 5 ES 3 eg info grandstream com support_china grandstream com 0 9 only spaces amp symbols are not allowed O on O o 25 v in seconds O oft s 3Jefelels amp E u A Er E e lilil3l3ls O O O A eIlElalalals S 2 a 2 5 38 3 an E 4 ni mv E S Pr o amp 4 gt wo E e O D lt O S 2 To view current voice mails click the Voice Message sub menu on the left hand side of the interface Doing this will load the voice mail management page Users can manage save amp delete the messages here as an alternative to using the voicemail IVR This is a great feature for users that are constantly on the road 60 Version 03 GXE502X User Manual 7 9 2008 General Profile 9001 Voice Message Fax Message All Message Status Personal Greeting _ 20080108015718 vm this is new message
25. a numeric password in the Password field When done click the Submit button to save the changes The changes will be written into the Flash memory and will take effect the next time the GXE502X is rebooted 18 Version 03 GXE502X User Manual 7 9 2008 e Conference Room Status When the conference bridges are occupied users can click the Conference Bridge menu to check the status of each conference room Innovative IP Voice amp Video Phone Extensions Conference Bridge Language English Logout o TROEEn Les Extension Password Hunt Ring Group Status Vacant Total Attendees 0 Duration mins O Auto Attendant A A A D Call Queues Room 2 fo a Configuration Status Occupied Total Attendees 4 Duration mins 16 r Attendees Start Time Calling From Advanced Options 207 16 51 13 Internal Extension Reset amp Reboot 201 16 51 22 Internal Extension Status 202 16 51 25 Internal Extension 220 16 51 43 Internal Extension Room 3 L N Status Vacant Total Attendees 0 Duration mins O room EZ Status Vacant Total Attendees 0 Duration mins O 5 Hunt Ring Group Configuration Hunt Ring groups can be configured on the GXE502X to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls Multiple ring methods and voicemail are supported e Hunt Ring Group Click the Hunt Ring Group menu will display all of the configured hunt ring groups This page lets users add modify and delet
26. able the GXE502X to interface with analog lines and devices while concurrently registering to SIP trunks and SIP based trunk gateways to maximize available communications resources The PoE capability LAN port and low power consumption 15Watt Max solidify the GXE as an environment friendly solution compared to similar PC based systems This also ensures non stop communication even during power outages necessary UPS required The GXE502X also includes an Express Setup wizard and an intuitive user interface that allows users to quickly configure extensions Voicemail fax mail faxmail to email conference bridges and other enhanced features can be turned on with minimal effort via the GXE502X web configuration interface The GXE s broad feature set ease of operation and affordable price range make it ideal for any SMB e Equipment Packaging The GXE502X IP PBX package contains 1 One GXE502X IP PBX unit 2 One 12 Volt power adapter 3 One Ethernet cable 2 Extension Configuration Phone Extensions The front end menu of the GXE web interface is the Phone Extensions menu This menu and it s several different sub menus allow users to configure and add extensions with ease Extensions for internal users can be created from the Express Setup menu of a factory default GXE502X or from the Phone Extensions menu at any time The extensions can be local users shown in Green in the Extensions Directory in the internal network or remote us
27. axMsg 0 System Configuration pi YoiceMsg 4 Advanced Options Reset amp Reboot ai Unused 96 Voice Messages Fax Messages Processed 250 225 200 175 150 125 100 1 OH N Wk UAHA DW CO Saved Unread Sent Received Average Pages Per Fax Sent 0 Average Duration Per Voice Message 93 sec Average Pages Per Fax Received 1 Call Statistics The Call Statistics sub menu page displays information regarding the number and duration of inbound and outbound calls through various trunks PSTN SIP Peer Systems All of these statistics will be reset upon rebootting the GXE502X 51 Version 03 GXE502X User Manual 7 9 2008 Call Statistics Language English Logout Internal PSTN Inbound Calls Failure Miss Success 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month Internal PSTN Outbound Calls Fallure Miss Success 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day month Internal PSTN Calls Total Duration sec 6 540 5 450 4 360 3 270 2 180 1 090 o Inbound Outbound Version 03 52 GXE502X User Manual 7 9 2008 Call Statistics Language English Logout Internal PSTN Inbound Calls Failure Miss Success 19 5 20 21 22 23 24 25 26 27 28 29 30 31 1 6 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1617 6 Date day
28. ce Bridge Hunt Ring Group for reference current list of extensions 600 Y Auto Attendant 1 Queue Status Update Frequency 45 Y seconds Other Announcements Play the following in queue announcements at an interval of 45 Y seconds Maximum Caller Wait Time seconds defauft is O unlimited Maximum Queued Callers In Queue Announcements Agents Call Queues System Configuration La lt Advanced Options Group Email address for voicemail delivery he info agrandstream com support_china grandstream com Agent Call Wrap up Time 115 vs econds Listed Agents For This Queue xtensio riority Reset Reboot Status Add Automatic Call Distribution Skill based routing No skill based routing O Least skilled First O Most skilled First Be ee ee SS Ring mode among same skill agents and with no skill based routing Parallel Serial O Circular O Least Busy Serial Ring Attempts Per Member 3 vw Serial Ring Interval 5 i ln seconds Call Queue Greeting Message A Browse Preview Please upload an audio file in the following format wav file sample rate SK sample data 16bit single channel o Name Enter the name of the call queue here o Extension Enter the extension of the call queue here See the drop down box for a list of current extensions o Priority Lets you set the priority of the call queue from the drop down list o Queue Status Update Frequency This determines how often calle
29. d click on the Submit button to save your changes or Cancel to abort the changes The Auto Provision sub menu provides users a method to Auto Provision Grandstream endpoints after the Express Setup process Auto Provisioning Extensions after Express Setup Click on Auto Provision under the Phone Extensions menu Enter the starting and ending extensions for the phones Make sure to enter numbers in the established digit frame structure before connecting your Grandstream phones Click the Start button to start the auto provisioning process Once the Auto Provision page starts refreshing you may connect your phones to your switch hub Click Stop when done Innovative IP Voice amp Video Auto Provision Language English v Logout Ext Directory A ensions Directory ari Extensior 6000 Start General Settings m 3 21816999 stoj Auto Provision Trunk Phone Lines Device Type Extension Provisioned MAC Address IP Address Status Conference Bridge GXP2000 6001 00 0b 82 0b 18 ed 192 168 10 100 Online Hunt Ring Group GXP2000 6002 00 0b 82 0d 7f 1c 192 168 10 101 Online al Atenas GXP2000 6003 00 0b 82 0b 14 4c 192 168 10 102 Online AD GXV 3000 6004 00 0b 82 0c dc d0 192 168 10 103 Online GXV 3000 6005 00 0b 82 09 bd 2b 192 168 10 104 Online System Configuration 3 Trunk Configuration PSTN trunks SIP trunks and SIP based PSTN trunks extended via Grandstream FXO Gateways can all be configured on the GXE502X in th
30. e Trunk Phone Lines menu Version 03 GXE502X User Manual 7 9 2008 The FXO and FXS port line electric specification parameters and settings can be configured in this area as well All of these will allow users of the GXE502X to make calls anywhere through multiple trunk types Internal PSTN Trunk Line Configuration via FXO ports The Internal PSTN Trunk Line Configuraiton page lets your configure the FXO ports on the back of the GXE502X to make and receive calls to and from the PSTN Compatibility with different PSTN lines can be achieved by adjusting the related parameters on the Internal PSTN Trunk Line Configuration page The default settings should function in most cases Correct technical data must be obtained from local Telco carriers and implemented on the GXE502X before the lines will function This data depends on the regional PSTN line characteristics Innovative IP Voice amp Video Phone Extensions Language English ha Logout Internal PSTN Trunk Line Configuration Internal PSTN Trunk Line FXO Terminal Internal Phone Fax Port Ono O ves SIP Trunk 100 kan 0000 default 100 External PSTN Trunk Line No O Yes Auto Attendant 600R 600 ohms M Call Queues System Configuration Call Progress Tones Syntax fl val vol f2 val vol c on1 off1 on2 off2 on3 off3 f1 350 1 3 12 440 13 c 1000 f1 440 19 f2 480 19 c 2000 4000 Advanced Options Reset amp Reboot f1 480 24 f2 620
31. e ring groups 19 Version 03 GXE502X User Manual 7 9 2008 dstream Innovative P Voice amp Video Phone Extensions Hunt Ring Group Language English Logout Trunk Phone Lines Extension Group Name Members Conference Bridge 6200 Sales 6000 6001 6002 6003 Hunt Ring Group 6210 Support 6004 6005 6006 6007 Auto Attendant e Add Clicking on the Add button displays the Add Hunt Ring Group page where users can configure the hunt ring group settings dstream Innovative IP Voice amp Video Phone Extensions Language English Logout Trunk Phone Lines Conference Bridge Hunt Ring Group Auto Attendant Parallel Serial Call Queues Serial Ring Attempts Per Member 1 SS 2 ssconco Waiting Tone System Music E System Configuration Advanced Options Reset amp Reboot e g 5100 5101 5200 up to maximum 15 members Status among the first 1 of the Group Member List Reports af empty the message Email do not be send HH Ih i 0 9 cannot be space o Extension Enter an extension number for this ring group The leading digit for this extension must correspond with the Leading Digit of Extensions field in the General Settings sub page of the Phone Extensions menu o Group Name Enter a name to identify this hunt ring group o Ring Mode Select a ring method for this hunt ring group Parallel will ring all group members simultaneo
32. eam Innovative IP Voice 4 Video Phone Extensions Voice Menu Trunk Phone Lines Language English lz Logout Voice Menu Name Conference Bridge After Hours Hunt Ring Group Business Hours Voice Menu Playing Rules Voice Menu Configuration The following actions can be performed in the Voice Menu sub menu section Voice Menu is used by the Auto Attendant or IVRs Interactive Voice Response System e Add Click the Add button The voice menu details page will be displayed allowing users to configure the voice menu for their new auto attendant 22 Version 03 GXE502X User Manual 7 9 2008 trea Innovative IP Voice amp Video e Phone Extensions Modify Voice Menu Language Trunk Phone Lines a Conference Bridge Yoice Menu Playing Rules Call Queues system Configuration Anne pon No entry time out second play warning and repeat voice menu for up to time s Upload File 1 Audio file must be in format BKHZ Gbit MONO way file format 2 tis encouraged to use GXE IYR System Prompt Conversion Tool to convert the wav file before uploading to GXESO00 O Record Prompt Choose the extension number that you want to use ECT Voice Menu File is NOT EXIST o Voice Menu Name This field lets users enter a name for their auto attendant o Press x to trigger Check the box next to each keypad digit to specify the flow of your auto attendant menu Callers automatically have the option to enter interna
33. el When done click the Submit button to save the changes 42 Version 03 GXE502X User Manual 7 9 2008 System Level Backup amp Restore The System Level Backup amp Restore page allows users to Backup Restore the entire system or specific portions such as voicemail system tones announcements amp voice menus e System Level Restore This lets users browse to the backup file and click the Submit button to restore the contents of the file to the GXE502X system configuration e System Level Backup Check the boxes next to the desired configuration components and click Submit to backup system level configuration data System tone Announcement Voice Menu and or Call queues Users can also choose to backup voicemail and greetings for a specific extension by selecting an extension from the drop down menu Important The Data checkbox is always checked A backup cannot be performed without having it selected The system restoration can be done only by using a backup file from the same GXE502X series e g GXE5024 to GXE5024 Do NOT reboot the GXE502X when it is in the process of downloading the Backup file dstream Innovative IP Voice amp Video Phone Extensions System Level Restore Language English Logout Trunk Phone Lines Conference Bridge Hunt Ring Group Browse Auto Attendant Call Queues System Configuration System Level Backup Networking Setting Route Configuration Data O Sy
34. ers connecting over the open Internet shown in Blue in the Extensions Directory This flexibility allows GXE502X users to bring their office extensions virtually anywhere that has a broadband Internet connection This gives users easy access to personnel home office and road warriors alike without incurring any PSTN toll charges Version 03 GXE502X User Manual 7 9 2008 Express Setup The Express Setup process allows users to automatically configure extensions by auto provisioning Grandstream phones This sub menu will appear ONLY on factory default GXE units or after performing a factory reset Once the Express setup is executed the sub menu will disappear Using the Express Setup wizard to create extensions and auto provision phones stream Innovative IP Voice amp Video Phone Extensions Express Setup Language English None Trunk Phone Lines General System Configuration Conference Bridge j ng 4 A 010 Next Hunt Ring Group Auto Attendant Call Queues Please refer to the GXE502X Quick Start Guide for detailed instructions on setting up your GXE with the Express Setup wizard e Extension Length All extensions will have the number of digits specified here e Extension Digit Prefix All extensions will begin with this digit Other digits can be used for peer systems trunks or feature access codes e Local IPPBX Number A unique identifier number for the local GXE502X system Ex
35. es Ono O ves no Trunk Name Enter a descriptive name in this field to identify the configured trunk Trunk Active Set to Enable to activate the SIP trunk to be configured Outgoing Call Password Protection If configured to Yes a password is required whenever calling out on the trunk The default setting is No SIP Server URL The SIP server IP or URL provided by your SIP trunk service provider Outbound Proxy URL The Outbound Proxy or Session Border Controller IP or URL provided by the SIP trunk service provider Account Name Lets you specify a name to identify the SIP trunk service provider Account ID The Account ID provided by your service provider usually the VolP line trunk number Authenticate ID The Authenticate ID used by your VoIP or SIP trunk service provider Password The password of the account provided by your service provider Registration Retry Interval The expiration time interval for the GXE502X to retry or update registration This is usually regulated by SIP server configured here Reducing this time interval will keep registration more synchronized with the SIP server but with the cost of more registration packets sent to server The default value is 600 seconds or 10 minutes Heart Beat if set to Yes the GXE502X will send a SIP OPTIONS Request frequently to check whether the SIP Proxy is still online If the Proxy does not support by answering with a SIP 200 OK then the GXE502X will consider this trunk as disco
36. evel This feature is similar to that of hunt ring groups as users can configure the mode in which agents of the same skill level will ring Serial Agents ring one at a time based on availability Parallel All agents ring simultaneously Circular A different agent will ring first each time a caller enters the queue Least Busy The least busy agent will ring first o Serial Ring Attempts Per Member f the serial ring mode is selected you may select the number of ring attempts to each agent before forwarding the call to the next agent o Serial Ring Interval If the serial ring mode is selected users may set the ring time interval in seconds between call queue members o Call Queue Greeting Message Upload an audio file for the queue greeting message Users can type the path manually or click the Browse button to upload the file from your computer Note The Call Queue Greeting Message must be in the following format 8 KHz 16bit MONO WAV or a ZIP file if you use the GXE502X IVR System Prompt Conversion Tool It s highly recommended to use the GXE502X IVR System Prompt Conversion Tool to convert the wav file before uploading it to GXE502X e Modify Click the Modify button to the right of the the Call Queue to be modified The Call Queue details page will be displayed Users can modify all of the Call Queue settings on this page When done click the Submit button to save the changes or Cancel to go back e Delete Clic
37. f the week Click on the Day of Week radio button and check the boxes beside each day of the week that you would like the auto attendant to be played on o Except on date s If you have configured the auto attendant to play based on selected days of the week you may enter exceptions such as a holiday where you would like another auto attendant to be played To do this you must enter the exception dates in the blank text field Next select the voice menu that you wish to use from the drop down box on the far right o Play Time This field let you enter the time range to play the auto attendant during days it is set to play Important Make sure that the current date and time are configured correctly under System Settings e Modify Clicking the Modify button on right of the row will load the Modify Playing Ryles page This page allows user to modify all of the voice menu s playing rules When done click the Submit button to save the changes or Cancel to go back e Delete Click the Delete button on the far right of the row to delete unwanted rules You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 25 Version 03 GXE502X User Manual 7 9 2008 7 Call Queues Configuration Call Queues give users ie call centers an efficient means to have their calls answered in the order they were received to deliver top tier customer service In Queue Announcements Configuration The In Queue An
38. fault setting for this field is Yes Click the Submit button to add the trunk or Cancel to go back Modify Clicking on the Modify button to the right of the SIP trunk will load the SIP trunk details page This page is where users can modify all of the SIP trunk s settings When done click the Submit button to save all the changes or click Cancel to go back Delete Click the Delete button on the far right of the trunk status details to delete the SIP trunk Users will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 4 Conference Bridge The GXE502X supports 2 GXE5024 or 4 GXE5028 password protected conference bridges that allow up to 12 GXE5024 or 20 GXE5028 simultaneous participants from PSTN trunks SIP trunks or Internal Extensions The Conference Bridge Room numbers are configured automatically by GXE502X during the Express Setup process At the factory default settings the conference bridges do not have password protection Users can change the extension numbers of the bridges and set a password to by selecting the Conference Bridge menu Renaming the conference bridge extension numbers and passwords To rename an extension number on a conference bridge enter the extension number please make sure the number is not currently in use by a local extension into the Extension field of a conference room If you want to require users to enter a password before they can enter the room input
39. he Reset amp Reboot menu allows you to reboot the GXE502X and perform a factory reset Please backup the configuration file of your GXE502X before performing a factory reset Innovative IP Voice amp Video Phone Extensions Reset amp Reboot Language English Logout Trunk Phone Lines Reboot Reset to Default Conference Bridge Hunt Ring Group Rebooting Select the Reboot radio button and click the Submit button The GXE502X will automatically perform a soft reboot Users can log back into the GXE502X web portal when the ready LED lights up Reset to default Select the Reset to Default radio button and click the Submit button The GXE502X will reboot itself and will boot up with the factory default settings The web portal administrator password will revert back to the default password admin 47 Version 03 GXE502X User Manual 7 9 2008 11 Status All the necessary information about the GXE502X is displayed in the status menu System Statistics Product Model GAESOZ5 Hardware Version WO A Bootloader wersion 100413 Lore Version 1015 Base Version 1 0 1 5 Firmware version 1015 WAN MAC Address 00 08 54 0F 2C F6 LAN MAC Address 00 08 54 0F 2C F9 System Up Time Since 2008 06 13 13 59 System Current Time 2008 06 17 11 19 04 Network Status WAN Port Link Status Plugged WAN IP Address 192 168 22 70 LAN Port Link Status Plugged LAN IP Address 192 168 10 1 VWWAR side MAT Detected Unknown
40. ice prompt number 350 enter 68 1 350 Enable Unconditional Call Forward Dial the feature code plus forward to number to enable unconditional call forwarding for the extension you are dialing with Cancel Unconditional Call Forward Cancel unconditional call forward calls will ring in Enable Call Forward on Busy Dial the feature code plus forward to number to turn on busy call forwarding for the extension you are dialing with 38 Version 03 GXE502X User Manual 7 9 2008 Cancel Call Forward on Busy Cancels call forward on busy calls will ring when the user is on the phone Enable Call Forward No Answer Dial the feature code plus forward to number to turn on no answer call forwarding for the extension you are dialing with Cancel Call Forward No Answer Cancel call forward on no answer calls will go to voicemail Call Forward Status Inquiry Enable Do Not Disturb Calls will go straight to voicemail or return busy if voicemail is disabled Cancel Do Not Disturb Cancel DND calls will ring in normally Intercom Dial the Feature code phone extension to page a specific extension Example The phone extension to page is 601 and the intercom feature code is 74 To page that extension you dial 74 601 Important To use the intercom feature correctly the phone paged should have the option Allow Auto Answer by Call Info enabled Park When in a call an extension can transfer the other party to this fea
41. iguration page lets you specify the range of extensions to add as well as some general settings to apply to them You may also modify the settings of these extensions through the Extensions Directory page Click on the Submit button to add the extensions or Cancel to abort the batch add process e Modify an extension The modify button allows you to modify all of the extensions settings Click on the Modify button to the right of the extension you wish to modify to load the extension details page To reboot the Grandstream phone ATA remotely set the Reboot Peer setting to Yes then click on the Submit button to modify and or reboot the extension or Cancel to go back to the extensions directory page e Delete Click on the Delete button to the right of the extension you wish to delete You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back to the extensions directory page e Batch delete This feature lets you delete multiple extensions in one step You can do this by selecting the checkbox on the extensions to be deleted and clicking the Delete button below the column of checkboxes To check all displayed extensions on the current page check the uppermost checkbox labeled All Note that this only affects extensions on the current page extensions on other pages will not be deleted You will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back to the extensi
42. is with a maximum record of 10000 calls It can be exported to an Excel Spreadsheet other another compatible database or program for processing and printing Click the Download button to the right of file name to download the record to your computer Innovative IP Voice amp Video Phone Extensions Download Records Language English Logout Trunk Phone Lines Record Name Conference Bridge 20080608 20080614 csv Hunt Ring Group 20080601 20080607 csv Auto Attendant 57 Version 03 GXE502X User Manual 7 9 2008 13 Voicemail Configuration The GXE502X allows users to manage voicemail via the IVR in their phones or through a personal web portal This section summarizes how to manage voicemail and other settings using both of these methods e Configuring Voicemail through the IVR The default feature code for the voicemail IVR system is 99 After dialing this code users must enter their extension number and password Once logged in users are prompted by a basic IVR menu with multiple choices See the following flow chart for reference 1 Replay the current message 4 Reply or forward the current message 7 Delete the current message Listen to Voicemail GXE 502X Voicemail Main Menu 8 Listen to message details 9 Save the current message Listen to the help menu return to the previous Menu Mailbox Options 1 Record your personal greeting 2 Record your name 3 Cha
43. k the Delete button on the far right of the unwanted Call Queue Users will then be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back 29 Version 03 GXE502X User Manual 7 9 2008 8 System Configuration System configuration and administration can be configured via the System Configuration menu The following sub menus can be used to manage different system configurations Networking Setting The Networking Setting sub menu allows users to configure the LAN side IP address and DHCP server settings as well as the WAN side settings like IP address of the WAN port Dynamic DNS and port forwarding settings e LAN Setting Set the LAN port IP address by entering the IP address used as the LAN Base IP Enter the subnet mask in the LAN Subnet Mask setting Note Please be advised that this setting should be configured prior to auto provisioning phones through the Express Setup menu Otherwise the GXE502X will use an incorrect IP address for the SIP server after the LAN port IP address changes Cra Innovative IP Voice amp Video Phone Extensions Networking Setting Language English Logout Trunk Phone Lines LAN Setting Conference Bridge 192 168 1 110 1 base IP for the LAN port default is 192 168 10 1 Hunt Ring Group 255 255 255 10 default is 255 255 255 0 o DHCP Configuration To use the GXE502X as a DHCP server on the LAN side set the DHCP Enable setting to Enable It i
44. l extension numbers from the auto attendant To select the type of destination that calls will be forwarded to select an option from the first drop down box Users can then select from available destinations of that type in the second drop down box if applicable o No entry time out This field lets users enter the minimum time callers have to enter a menu option before repeating the voice menu or exiting o Play warning and repeat voice menu for up to Select from the drop down box the number of times for this auto attendant IVR to be repeated when the caller does not enter any menu option before exiting o Fax To This field allows the auto attendant to automatically route all incoming faxes to a specific extension o Waiting Tone This field allows users to select the system music or a normal ring back tone when waiting in the auto attendant 23 Version 03 GXE502X User Manual 7 9 2008 The Auto Attendant Greeting voice prompt can be uploaded from a computer or recorded directly from a registered GXE extension Upload file Click the Browse button to search for voice prompt files on a local computer select the file and click on the Submit button to add the file to auto attendant Please make sure that all uploaded files are converted via the correct tools Record Prompt This feature let users specify a local extension to record their auto attendant greeting message Clicking on the submit button will cause the selected extensio
45. m the central office After obtaining the dial tone the digits dialed will be sent to the central office e Minimum Delay Before Dial This parameter lets users configure a variable delay before dialing the first digit into the PSTN Caller ID Standard This feature configures caller ID handling to match local PSTN settings e Caller ID scheme This feature lets you select the model used by local PSTN provider Please check with local PSTN carrier for configuration information Current supporting including Bellcore ETSI DIMF or NTT e FSK Caller ID Minimum RX Level This is an adjustable threshold value for the Caller ID signal strength received to help the device to recognize Caller ID from different networks 96 OdB Default 40dB e FSK Caller ID Seizure Bits This field lets you choose a value of alternating bits zeros and ones used for CID channel signaling The Default is 200 e FSK Caller ID Mark Bits This feature lets you choose a value for the frequency modulated signal of alternating bits zeros and ones used for synchronization Default 150 10 Version 03 GXE502X User Manual 7 9 2008 Line Call Control The following Line Call Control settings allow you to specify how inbound and outbound calls are handled The FXO trunk s will begin to work ONLY after these fields are configured dstream Innovative IP Voice 4 Video Phone Extensions Line Call Control r O k NAR TrunkiPhone Lines internal PSTN Tru
46. n be set to either the default of 5060 in the SIP Port field or another port number may be used The SIP Static Mapped WAN IP and the SIP Static Mapped WAN Port for Udp may also be changed in the respective fields o SIP Static Mapped WAN Port for CBCom This Value is reserved for China s CBCOM SIP trunk provider o Start of UDP Port for Media Transfer When this value is set the GXE502X will use the value within value 2000 for the local UDP port for its media this is useful when the GXE502X is behind a NAT and the NAT is configured to do port forwarding with value 2000 for UDP ports o STUN Server for NAT traversal If the GXE502X is behind a non symmetric NAT router it may be necessary to use STUN to allow GXE502X to reliably communicate via IP through the router Enter a STUN server IP address or domain name in the STUN Server field Boston PB 5060 5062 E000 Note Once set system will use Starting_Port to Starting_Port 2000 for local media UI 124 45 89 231 5060 lll 5062 lary gloo net 3470 e g my_stunserver_ip_or_urtport o Voicemail to Email Configuration To configure the GXE502X to send out voicemail via email the related SMTP setting must be configured The receiving email address can be configured in the Extensions Directory sub menu of Phone Extensions configuration There are two ways to configure the GXE502X to send emails 1 Configure as email client This requires an SMTP server to for
47. n to receive a call from GXE502X that will prompt the user to record the voice prompt Note Uploaded audio files must be in the following format 8 KHz 16bit MONO wav lt is highly recommended to use the GXE502X IVR System Prompt Conversion Tool to convert the wav file before uploading it to GXE502X Using this tool will generate a ZIP file that can be uploaded via the same field Once the voice prompt is uploaded correctly the message Voice Menu File does NOT EXIST will disappear and the user can preview the Voice menu by clicking the Preview button shown on the screen e Modify Click the Modify button to the right of the voice menu to select the auto attendant IVR to be modified This will load the Modify Voice Menu page which allows users to re configure the auto attendant or IVR Interactive Voice Response System e Delete To remove a voice menu Click the Delete button on the far right of the voice menu you wish to delete Users will be prompted for confirmation via a dialog box click OK to confirm or Cancel to go back Playing Rules Configuration Playing Rules can be configured to dictate which auto attendant is played based on user defined time and date conditions The Playing Rules section displays all configured Voice Menu playing rules and allows the following actions to be performed ndstream Innovative IP Voice amp Video Phone Extensions Playing Rules Language English e Logout Trunk
48. nal remote party disconnects e Current Disconnect Duration A configurable time threshold where the FXS port will drop off voltage on the line to indicate to the local party that the call is disconnected from the remote side 100 10000 ms Default 200 ms e Hook Flash Timing The time period when the cradle is pressed Hook Flash to simulate a FLASH Adjusting this time value correctly can prevent unwanted activation of the Flash Hold and automatic ring back ndstream Innovative IP Voice amp Video Phone Extensions Internal Phone Fax Port Language English E Logout Trunk Phone Lines ch1 2 T 2833 Example ch1 T lt 2833 audio signal gt ch2 T lt 2833 audio signal gt USA ir Bellcore Telcordia Internal PSTN Trunk Line Internal Phone Fax Port SIP Trunk External PSTN Trunk Line No A Yes reverse polarity upon call establishment and termination o A Conference Bridge No J Yes 200 100 10000 Hunt Ring Group Min 100 100 2000 Max 500 100 2000 Auto Attendant z Call Queues Submit System Configuration When finished click on the Submit button to save your changes SIP trunk 12 Version 03 GXE502X User Manual 7 9 2008 SIP trunks can be viewed created or modified on the SIP Trunk Configuration page All configured SIP trunks as well as their details and current status are displayed Please see the following detailed explanations of the fields on the SIP Trunk Configuration
49. nge your password Listen to the help menu Return to the previous menu Listen to the help menu Exit the voicemail system 58 Version 03 GXE502X User Manual 7 9 2008 Important The feature code used for voice mail can be found and modified under System configuration gt Feature codes see the picture below Users can access the voicemail system from any phone connected to the GXE502X by dialing the voicemail feature code In order to access to voicemail the GXE502X will ask for the extension number and password The default voicemail password is the extension number Please make note that both the GXE502X and all registered SIP phones must be configured with the same Send DTMF setting The default Send DTMF mode on the GXE502X is via RFC2833 innovative IP Woice amp Video Phone Extensions Trunk Phone Lines Cancel Unconditional Call Forward w Cancel Call Forward on Busy eee Setting ERRE Route Configuration 9 Enable Do Mot Disturb ae Cancel De Not Distr mao Conference Bridge Hunt Ring Group Auto Attendant Call Queues System Setting Feature Codes Firmware Upgrade Backup amp Restore Configuration Syslog Configuration System Level Backup Advanced Options Reset amp Reboot Status 59 Version 03 GXE502X User Manual 7 9 2008 e The Personal Web Portal 1 To log into the personal web portal for an extension Log into the GXE502X Web G
50. nk Line 1 Line 1 2 e g 1 4 7 Dial Prefix 9 Inbound Call Answer Auto Attendant None Delete nfematPhoneikax Pori Enable Password No Yes Password SIP Trunk 2 Line 3 4 e 9 1 4 7 Dial Prefix 8 Inbound Call Answer Extension 6004 External PSTN Trunk Line Enable Password No Yes Password o caidos 3 Line 5 8 e g 1 4 7 Dial Prefix 7 inbound Call Answer Extension e FAX iy Hunt Ring Group Enable Password No Yes Password Auto Attendant Allow Other Peer Systems Use None Call Queues e Line This field lets you specify a single line or a range of FXO port s for the rules to apply to e Dial Prefix Lets you configure the dial prefix on outbound calls to specified trunk s When the call is sent out via this trunk the prefix digit will be removed e Inbound Call Answer In the first drop down box of each row select the destination for inbound call termination on the corresponding FXO trunk s The second drop down box lets you select from the available destinations for the type selected You can choose from the following types Auto Attendant Extensions and Hunt Ring Groups e Enable Password Enabling this field will password protect the trunk you must enter the password when calling out using a trunk that has this feature enabled e Delete Deletes an existing line call control rule e Add Allow another line call control rule to be configured e Allow Other Peer Systems Use Allows peered GX
51. nnected This feature is also used to keep a UDP port open when the GXE502X is behind a NAT firewall Max Concurrent Calls Allowed The maximum number of concurrent calls allowed by your SIP trunk service provider This depends on whether dynamic or static SIP trunks are used The number can range from 2 to numbers limited only by available bandwidth of the physical link pipe Dial Prefix Sets the Dial Prefix digit s required to make an outbound call through this trunk When the call is sent out via this trunk the dial prefix digits will be removed Prepend Prefix This field allows a prefix to be automatically added by the GXE502X to the outbound dialing digits For example if the SIP trunk service provider requires a for all outgoing calls to be E 164 compatible then input here in this field Inbound Call Answer This field lets your set the destination where incoming calls are terminated on this trunk Callsl can be terminated into the Auto Attendant IVR direct extensions hunting ring group or the conference bridge s 14 O Version 03 GXE502X User Manual 7 9 2008 Session Keep Alive This field allows users to enable or disable usage of the session timer This is enabled by default to Automatic Session Timer Session Expiration The session timer enables SIP sessions to be periodically refreshed via a SIP request If enabled before the session interval expires the GXE502X will send a SIP re INVITE message
52. nouncements sub menu lets users configure the In Queue Announcements for their group In Queue Announcement Name This field allows users to enter a name 20 character limit for the uploaded In Queue Announcement file In Queue Announcement File This field lets users specify the location of the audio file which will be uploaded Users can type the path manually or click the Browse button to navigate and select the file on their computer Phone Extensions Add In Queue Announcement Trunk Phone Lines Conference Brid Please upload an audio file in the following format wav file sample rate 8K sample data 16bit single channel Hunt Ring Group Auto Attendant ei Browse In Queue Announcements Upload Cancel Note The In Queue Announcement File must be in the following format 8 KHz 16bit MONO wav or ZIP if you use the GXE502X IVR System Prompt Conversion Tool It is highly recommended to use the GXE502X IVR System Prompt Conversion Tool to convert files to the wav format before uploading them to the GXE502X Agents Configuration Page Add This page allows users to add an agent and configure its rules within the queue User must specify the Name Extension SIP Password Skill level and Email address of the agent Typical queues start with the most skilled agent 26 Version 03 GXE502X User Manual 7 9 2008 Phone Extensions Add Agents Trunk Phone Lines Conference Bridge
53. ons directory page Busy Lamp Field and Message Waiting Indication Busy Lamp Field BLF and Message Waiting Indication MWI support are enabled on the GXE502X by default New voicemail messages will automatically trigger the MWI light on phones that support it to notify the user of new voicemail messages To monitor the status of other extensions in the GXE502X configure BLF keys on a Grandstream IP phone to the extension numbers to be monitored The BLF key configuration can be found on the basic settings tab of your Grandstream GXP phone s web Ul The GXE502X will trigger the LED of BLF keys to signal when the monitored extension is idle Green ringing Blinking Red or busy Solid Red General Settings Version 03 GXE502X User Manual 7 9 2008 The General Settings sub menu provides basic system information such as the extension digit length IPPBX identification number Internal FXS port phone fax extension number and the paging number to dial if there is a soeaker system connected to the AUDIO OUT port In the General Settings section the following settings can be configured e Extension Number for Internal Phone FAX ports This field allows you to set the extension for the TEL1 and TEL2 FXS ports on the GXE502X e Extension Number for Paging Users may dial this number for group paging or announcements if there is an external speaker system connected to the AUDIO OUT port on the back of the GXE502X When finishe
54. or confirmation via a dialog box click OK to confirm or Cancel to go back External PSTN Trunk Line External Grandstream PSTN Gateways can be added to expand the GXE502Xs PSTN trunks on the External PSTN Trunk Line Configuration page e External PSTN Trunk Line When clicked the external PSTN trunk configuration page is shown This page allows users to administrate SIP peer connections via external PSTN trunk gateways dstream Innovative IP Voice amp Video Bu Phone Extensions External PSTN Trunk Line Language English Logout Trunk Phone Lines internal PSTN Trunk Line Name Active Gateway URL Other UDP Concurrent calls Outbound Prefix Status E AY GXW4104 Enable gxw1 grandstream com 0 3 Unkown GXW4108 Enable gxw2 grandstream com 0 2 Unkown SIP Trunk External PSTN Trunk Line e Add Clicking on the Add button will load the Add External PSTN Trunk Line page 16 Version 03 GXE502X User Manual 7 9 2008 dstream Innovative IP Voice amp Video Phone Extensions Language English Y Logout Trunk Phone Li i Internal PSTN Trunk Line O Disable Ono Internal Phone Fax Port SIP Trunk External PSTN Trunk Line Conference Bridge Hunt Ring Group Auto Attendant Call Queues System Configuration Advanced Options Automatic Sessiontimer i 60 in seconds default 180 seconds kin seconds default and minimum 90 seconds
55. ord required to retrieve Voicemail or Fax mail 11 Call Forward Toggles Call Forwarding on and off The factory default setting is OFF 12 Call Forward Phone The phone number the call will be forwarded to If you are forwarding to an external number like a cell phone the proper dial pre fix must be entered before the area code and phone number Just like the normal dialing process 13 Call Forward Rule Configures the method in which calls are forwarded 14 Time for No Answer Forwarding The timer in which calls are routed to the Call Forward Number Please make sure this timer is shorter than the voicemail timer if the extension has Voicemail enabled 15 Do Not Disturb When enabled calls will go directly to voicemail when VM is enabled Calls will be rejected if voicemail is disabled Note Call Forward can also be activated by using feature code Version 03 GXE502X User Manual 7 9 2008 16 Reboot Peer When set to Yes this feature will reboot registered online Grandstream endpoints when the Submit button is clicked The GXE502X can force extensions to reboot via this method 17 Session Keep Alive This feature lets you configure different methods to keep the session alive Update Re Invite Session Timer Automatic The factory default value is Automatic Grandstream recommends using the default setting e Batch add extensions The Batch Add button allows you to manually add multiple extensions The batch add conf
56. otes carefully prior to upgrading your firmware to document the changes Grandstream also recommends saving a backup file of all GXE502X configurations please see the next section The firmware upgrade will not overwrite your existing GXE502X configuration but it is good practice to keep a backup copy in case Once you have downloaded and uncompressed your new firmware click the Browse button to find and select the gxe50xxfw file on your computer This file is located in the image directory of the firmware package After the file has been selected click the Submit button and wait for the file to finish uploading When finished reboot the GXE502X to load the new firmware Firmware Upgrade Language English Logout Custom voice prompts may also be uploaded in the Firmware Upgrade sub menu To upload your custom prompts browse to the prompt file in the System Prompt Image field and click the Submit button You can upload zip files containing wav files or a PV files that have been generated by the Grandstream Wavtools exe prompt generator 41 Version 03 GXE502X User Manual 7 9 2008 Backup amp Restore Configuration GXE502X Configuration files may be downloaded to or uploaded from the computer in the Backup amp Restore Configuration sub menu It is good practice to keep a backup copy of your GXE s configuration file at all times Innovative IP Voice amp Video Phone Extensions Backup amp Restore
57. page Innovative IP Voice amp Video A Phone Extensions SIP Trunk Language Logout Name ve SIP Server URL Account ID M Outbound Prefix Status internal PSTN Trunk Line Tru nk A Enable trunkt grandstre ar 1 co m y l 5 i DisConnect ed Internal Phone Fax Port Trunk2 Enable trunk2 grandstream com 8 4 DisConnected SIP Trunk e Add Clicking on the Add button Will display the Add SIP Trunk page This page allows users to enter SIP trunk account and registration information dstream Innovative P Voice amp Video Phone Extensions Add SIP Trunk Language Logout Trunk Name Internal PSTN Trunk Line Trunk Active O Enable O Disable Outgoing Call Password Protection O Yes No Mc da ge SIP Server URL Internal Phone Fax Port SIP Trunk External PSTN Trunk Line Conference Bridge Outbound Proxy URL Account Name Hunt Ring Group Account ID Auto Attendant Authenticate ID Call Queues Password System Configuration Ill Registration Retry Interval seconds Advanced Options Heart Beat O ves Ono Reset amp Reboot Max Concurrent Calls Allowed Status Dial Prefix Reports Prepend Prefix Inbound Call Answer Auto Attendant v sion Keep Alive Automatic Session timer 7 Session Expiration in seconds default 180 seconds LN T 100 2 13 Version 03 Version 03 GXE502X User Manual 7 9 2008 40 in seconds default and minimum 90 seconds O ves no O ves no ves Ono O v
58. ream com 10 Unknown Hunt Ring Group 3 peer2 grandstream com 10 Unknown Auto Attendant The following actions can be performed to manage peer systems e Add Clicking the Add button will load the add peer system page where users can enter connectivity settings for the new peer system dstream Innovative IP Voice amp Video Phone Extensions Add Peer Systems Language English Logout Trunk Phone Lines Conference Bridge Max Concurrent Calls Hunt Ring Group up to 10 digits Auto Attendant Call Queues al3lalslolz 2 I2 fe Se je 2 als 2 5 sa Be a a Yes No System Configuration 7 z F SS o O Automatic Session timer Session Expiration 1180 in seconds default 180 seconds Peer Systems lan 30 in seconds default and minimum 90 seconds Template Upload o Trunk Name This field lets you enter a name to identify this peer system o Peer URL Enter the IP address or FQDN domain name of the peer system 44 Version 03 GXE502X User Manual 7 9 2008 Max Concurrent Calls This field specifies the maximum number of concurrent calls allowed between the peer systems Prefix The prefix digits for outbound calls to be recognized and routed to this peer system When the call is sent to the networked peer system the prefix digit is NOT removed This is done slightly different than dialing out using other trunks on the GXE502X
59. receive from 9002 in 2008 01 08 01 57 18 Save Delete Index 0 0 Total 1 3 To view the personal greeting click the Personal Greeting sub menu button on the left hand side of the GUI This will load the personal greeting management page for the extension Users can upload wav files from a PC and preview them here General Profile 9001 Greeting Voice Message Fax Message Browse Upload Cancel Preview 4 Click the Fax Message sub menu button on the left hand menu to load the fax message management page Faxmail can be managed save amp delete in a similar fashion to voicemail General Profile 7001 Fax Message Language English Voice Message Logout Fax Message There is no FAX Message Personal Greeting Important If you do not know the URL or IP address to access to the Personal Web Portal please contact your the local system administrator Users can also receive voice and fax messages via email To receive them users must specify a valid email address in the Forward voice fax mail to email field The administrator should enable this feature by configuring the SMTP server in the system settings The default voicemail personal web portal password is the extension number The same applies to the SIP registration password on the GXE502X Users can change this via the IVR press 2 gt press 3 or via the personal web portal under General Profile Changing the voicemail personal web
60. rs will be updated on the status of the queue via an uploaded update message o Other Announcements This determines the frequency in which any other announcements that the user has added will be played to callers in the queue o Maximum Caller Wait Time This field lets you set the maximum amount of time that callers will wait within the queue before being forwarded to voicemail 28 Version 03 GXE502X User Manual 7 9 2008 o Maximum Queued Callers This field allow users to set how many callers can be within the queue simultaneously o Group Email Address for Voicemail Delivery Enter the email address where all voicemail for the queue group will be delivered o Agent Call Wrap Up Time This setting allows users to specify the amount of wrap up time an agent will have before receiving another call time between two calls For example an agent may need 1 minute of wrap up time to document a call o Listed Agents For This Queue All configured agents for the queue will be displayed here Users can select the available agents from the drop down box and click the Add button to add the agent to the queue o Automatic Call Distribution This setting lets users configure enable and disable skill based call routing If skill based routing is enabled users can configure the call to be routed to the least skilled or most skilled agent first The skill level for each agent can be configured on the agent page o Ring Mode to Agents of Same Skill L
61. s enabled in the default settings Users may specify the range of the IP addresses offered by the DHCP server by setting the Start of DHCP IP Pool and End of DHCP IP Pool settings The DHCP IP Lease Time allows users to specify the number of hours an IP address is leased to a device before renewal Phone Extensions nabi Enable Disable Trunk Phone Lines A 100 Conference Bridge 199 Hunt Ring Group 120 in units of hours default is 120 hours or 5 days Auto Attendant e WAN Setting o The WAN port can be configured to be dynamically assigned via DHCP to use PPPoE or to be static Select the radio button beside the option that you wish to use To use PPPoE enter the PPPoE account password and DNS server information provided by the ISP in the provided fields If statically configuring the WAN port IP address please enter the IP address details from the ISP in the provided fields 30 Version 03 O O Version 03 GXE502X User Manual 7 9 2008 WAN Setting Dynamically Assigned Via DHCP Phone Extensions Trunk Phone Lines Use PPPoE Conference Bridge Hunt Ring Group Account ID Auto Attendant PPPoE Password Call Queues Preferred DNS server il Statically Configured 168 0 160 J255 j255 10 168 0 1 WAN side Access and Security Accessibility and Security for management are considerations for whether or not to enable or disable HTTP Telnet access from
62. stem Tone System Setting O Announcement O Voice Menu Feature Codes O Call Queue Firmware Upgrade Backup amp Restore Configuration You can opt to backup the Personal Greeting Recorded Name amp Voicemail for the extensions in the drop down menu below Syslog Configuration 6002 x System Level Backup jiii O Personal Greeting PersonaiName Voice Mail Fax Mail Advanced Options se O Personal Greeting Cl Personal Name Voice Mail _ Fax Mail Reset amp Reboot 6002 Personal Greeting PersonalName Voice Mail Fax Mail Status Reports 43 Version 03 GXE502X User Manual 7 9 2008 9 Advanced Options Configuration Remote GXE502X systems or other PBX systems can be peered with a local GXE502X This allows local users to dial remote system extensions and the GXE502X will route the calls directly via IP to the remote system In a networked multiple office environment this provides the ability to reach remote colleagues through simple and familiar extension dialing but without incurring the toll costs of routing the call over the PSTN The Advanced Options menu allows user to view add modify and delete networked peer systems Peer Systems The Peer Systems sub menu displays all configured peer systems in details Innovative IP Voice amp Video Phone Extensions Peer Systems Language English v Logout Teeermone ce Prefix Peer URL Max Concurrent Calls Allowed Status Action Confersare Bridge 2 peert grandst
63. tensions Directory The Extensions Directory sub menu allows user to add batch add modify and delete extensions after the Express Setup process Using the Extensions Directory sub menu to create modify view and delete extensions The Extensions Directory section displays all SIP phone extensions configured on the GXE502X This page also displays the IP address firmware version and registration status of the end points The following actions can be performed in this section Auto provisioning is currently only available for Grandstream phones Version 03 GXE502X User Manual 7 9 2008 Innovative IP Voice amp Video Phone Extensions Extensions Directory GREEN Local BLUE Remote Language English v Logout Trunk Phone Lines All y x a F Extension Name Department Device Type IP Address Status Privilege Conference Bridge Hunt Ring Group E 6000 Operator Offine Super Modify Delete Auto Attendant E 6001 John Doe Sales Grandstream GXP2000 1 1 5 15 192 168 10 100 Online Regular Modify Delete Can Queues E 6002 Jane Doe Sales Grandstream GXP2000 1 1 5 15 192 168 10 101 Online Regular Modify Delete System Configuration o 6003 Jane Doe Support Grandstream GXP2000 1 1 5 15 192 168 10 102 Online Regular Modify Delete Advanced Options BEA S AA F 6004 Billy Bob Support Offline Regular Modify Delete Status E 6005 Ricky Bobby Support Offline Regular Modify Delete Reports Delete Add one
64. to the SIP server if this message is not replied the session will be terminated This will avoid stalled sessions occupying the channel bandwidth Session Expiration is the timer in seconds at which the session is considered timed out if no successful session refresh transaction occurs beforehand The default value is 180 seconds Incorrect configurations could cause calls to get dropped Min SE The minimum session expiration in seconds The default value is 90 seconds Use DNS SRV Default is No Select Yes if the domain name of the SIP server or Outbound Proxy is compliant with RFC2782 The SIP trunk will not function properly if this field is not configured correctly Unregister on Reboot Default is No If set to Yes The GXE502X will first send a registration request to remove all previous or multiple bindings by adding in the SIP Contact Header Please use this feature ONLY if the proxy supports removal binding requests Otherwise the SIP trunk will not function properly Register Active This parameter controls whether the GXE502X needs to send REGISTER messages to the Proxy Server before making or receiving calls The default setting is Yes for most dynamic SIP trunks Note For security reasons lf this is set to No for most static SIP trunks any incoming request MUST match the SIP server IP or the FQDN resolution must match the sending IP address CBCOM Encryption If set to Yes RTP will be encr
65. ture code to park the call Important This must be performed as an attended transfer During the transfer the GXE502X will tell you the parking extension used for this call Pickup Dial the feature code plus parking extension to pickup a call parked by the parking extension Example the pickup feature code is 76 and the parking extension that the GXE502X gave to this parked call is 100 To pick the parked call you dial 76 100 Paging Group Extension Dial the feature code plus group extension to page an extension or a group Example the paging group extension feature code is 77 601 is an extension number and a 610 is a ring group number ring group members are 603 604 and 605 To page the extension 601 dial 77 601 To page the group 610 dial 77 610 will page all ring group members 603 604 605 Important If the phone paged does not have the option Allow Auto Answer by Call Info enabled the phone will only ring and not answer Such parameter needs to be enabled in the phone s web Ul Voice Mail Dial the appropriate feature code to access the voicemail system When done click on the Submit button to save your changes 39 Version 03 Version 03 GXE502X User Manual 7 9 2008 40 GXE502X User Manual 7 9 2008 Firmware Upgrade The Firmware Upgrade sub menu allows users to upload new firmware versions to the GXE502X and upload custom voice prompts Please read the release n
66. ur changes LAN Port Protocol OP Only LAN Port Protocol UDP Only w LAN Port Protocol UDP Only w LAN Port Protocol UDP Only w LAN Port Protocol UDP Only w LAN Port Protocol UDP Only w Protocol VOIP Only WL Ki Protocol JOP Only Route Configuration This sub menu is used to add static routes into the routing table This feature is useful when there are destinations that cannot be reached using the default gateway or when there are several subnets in your local network The interface can accept a network or host address to route For example Network 192 168 22 0 24 can be reached through router 192 168 1 50 then Destination IP 192 168 22 0 Mask 255 255 255 0 Gateway 192 168 1 50 Static route to host 192 168 22 5 through router 192 168 1 50 then Destination IP 192 168 22 5 Mask 255 255 255 255 Gateway 192 168 1 50 Route Configuration Language English Logout Destination IP Mask Gateway 192 168 22 5 255 255 255 255 192 168 1 50 192 168 22 0 255 255 255 0 192 168 1 50 32 Version 03 GXE502X User Manual 7 9 2008 Click the Add button on the right to add the route in the routing table Click the Delete button to delete the related route from the routing table System Setting System Setting sub menu Configuration System Setting Language English Logout Administrator Setting eq info grandstream com support_china grandstream com 5060 5062 6000 5062 larry gloo net 347
67. urrent time 2008 06 17 10 30 02 o LAN side NTP Server If enabled the GXE502X will function as an NTP server on the LAN side and will synchronize the time with the phones connected to the LAN port This is ideal for a GXE502X installation without WAN side NTP access Yes Mo Yes Mo o Self Defined Time Zone Configuration Select the correct time zone for the location of the GXE502X using the Time Zone drop down box Users may also enter a Self Defined Time Zone using the following syntax to configure Day Light Savings Time MTZ 6MDT 5 M4 1 0 M11 1 0 The Syntax std offset dst offset start time end time Default is set to MTZ 6MDT 5 M3 2 0 M11 1 0 MTZ 6MDT 5 Time Zone 35 Version 03 GXE502X User Manual 7 9 2008 This indicates a time zone with a 6 hour offset with 1 hour ahead which is U S central time If it is positive then the local time zone is west of the Prime Meridian and negative is east of Prime Meridian A K A International or Greenwich Meridian M3 2 0 M11 1 0 Daylight Saving Time Rule The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3rd Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the second Sunday of March to the 1st Sunday of November Using self defined Time Zone MT Z25MOT 4 h43 2 0 K471
68. usly while Serial will ring members one at a time starting from the first group member A round robin variation of Serial is also available and is explained below Setting this option to Serial will increase the time in which incoming calls are forwarded to voicemail compared to Parallel if there are more than 5 members in the group o Serial Ring Attempts Per Member This field lets you select the number of ring attempts to each group member before forwarding to the next member Please make note that this field is available only if the Serial ring mode is enabled o Serial Ring Interval This field lets users select the ring time interval between ring group members Serial only o Waiting Tone Lets users choose either a normal ring back tone or the system music to be played back to the ring group caller 20 Version 03 GXE502X User Manual 7 9 2008 o Members List the phone extensions of the members of the ring group separated by semicolons o Round Robin of Serial Ring Starting Attempt This allows the starting position of the ring group to increment for the next call to the group instead of starting at the first member for all calls Enter a number to specify the number of ring group members to be included in the round robin ring mode To disable the round robin mode enter 1 To round robin among all ring group members enter the total number of ring group members listed Example Ring group members 600 1 6002 6003 6004
69. ward all outgoing emails via that particular authorized email client account Configure as MTA This usually must be handled by the system administrator This will analyze the destination email address and resolve it using the domain name of the destination email server 34 Version 03 GXE502X User Manual 7 9 2008 Note For spam prevention many email service providers reject or delete incoming emails originating from a dynamic IP address or emails that are not from a FQDN If this is the scenario the authorized email client account is strongly recommended to prevent email loss To send using the as email client method the usermust enter the SMTP server login name and password as well as the email address to send from This will allow the GXE502X to send voice messages through email to users and ring groups with the email address configured when receiving voicemail messages smtp bizmail yahoo com As Email Client O As MTACSend without Authentication doe idoe company com It is recommended to use a special email account for voicemail to email for example bostonpbx company com o WAN side NTP Server If this option is enabled the GXE502X will try to synchronize the current time from the NTP server path configured and adjust to the specific time zone by selecting a time zone or using a self defined time zone If disabled the time has to be set manually in the Time field as shown below 2006 06 18 22 16 18 C
70. ypted as per the algorithms of CBCOM The Default setting is No DID Switch This field is used to route incoming calls when a DID Direct Inward Dialing is used instead of the account ID It is very helpful when there are several DIDs related to the same static trunk provided by your SIP Trunk Service Provider Note All SIP requests are verified by the GXE502X so the User Part of the SIP URI has to match the account ID or the DIDs For outgoing calls when DID switch is enabled the DID number in the list will be used in the From Contact and PAI P Asserted Identity value If a prepend prefix is configured it will also be used as prefix for the DIDs For example if the DID is 16175669300 and for outgoing calls the service provider requires then configure the prepend prefix to and add the DID 16175669300 Then 16175669300 will be used to match both incoming calls and also outgoing Calls 15 GXE502X User Manual 7 9 2008 Click the Submit button to add the trunk or Cancel to go back e Modify Click the Modify button to the right of the row displaying the status of the SIP trunk to modify the trunk s parameters The SIP trunk details page will be displayed allowing users to modify all of the SIP trunk s settings When done click the Submit button to save all the changes or click Cancel to go back e Delete Click the Delete button on the far right of the row to delete the SIP trunk Users will be prompted f

Grandstream Networks GXE502X IP Phone User Manual

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