GE superbus 2000 concord 4 gsm module Network Card User Manual
Contents
1. Blinks When the module is registered with the network but out of range Yellow LED On After the first message has been sent by the module and received by Alarm com Off Until a message has been sent by the module Blinks When the first message is being sent by the module Green LED Off As soon as Alarm com receives the message from the module off most of the time Blinks When the message is being sent by the module Table 4 describes status LED condition patterns Table 4 Status LED condition patterns Condition Red Yellow Green number LED LED LED Condition 1 off Off Module not powered up not working 2 On off Off Module in range first message not sent not currently sending message 3 On On Off Module in range first message sent not currently sending message 4 On On Blinks Module in range first message sent currently sending message 5 On Blinks Blinks Module in range sending first message currently sending message 6 Blinks On Blinks Module out of range first message sent currently sending message i Blinks On Off Module out of range first message sent not currently sending message 8 Blinks Blinks Blinks Module out of range sending first message currently sending message GSM status LEDs There are four small GSM status LEDs located below the serial number label on the module Figure 1 on page 1 LED 1 red2. LED 1 flashes when an error is encountered The number of flashes is the error number If there are two or more errors at the same time the errors will be flashes one after the other The LED will stay off for at least four seconds between errors Table 5 describes the errors indicated by LED 1 Table 5 Error descriptions Flashes Error description 1 Module cannot communicate with the panel Check wiring between the panel and the module Make sure the bus wires are not swapped 2 The SIM card is missing The SIM card holder can be found in the gateway just below the antenna Figure 1 on page 1 o register with the GSM network It is normal for this error to show up for approximately 30 seconds while the module registers with he GSM network at power up for example If it persists then the module is unable to register with the GSM network Check LED 4 or the signal level If the signal is too low change the module s ocation or use a higher gain antenna If the signal is good the module may be roaming on a GSM network that doesn t partner with ATT Cingular If the module had been communicating in the past there may be new interference from some other device or building 3 This is a common error if the module takes more than ten seconds 4 The module is registered on the GSM network but cannot connect with Alarm com Contact Alarm com Technical Support 5 The radio portion of the module is not worki
3. Module Installation Instructions Installation Before you install the system the module must be activated see Account creation on page 6 The account creation process auto matically activates the module within 24 hour Installation consists of finding a good mounting location for the module to optimize wireless signal strength mounting the module wiring the module and installing a case tamper Installation guidelines Use the following installation guidelines The module draws a maximum of 65 mA continuous in PowerSave mode and 100 mA continuous in Idle Mode and Connected Mode from the panel The module can draw up to 1600 mA instantaneous peaks from the panel e Do not exceed the panel total output power when using panel power for bus devices and hardwired sensors refer to your panel documentation Use four conductor 22 or 18 gauge stranded wire to connect the module to the panel Table 3 shows the maximum wire length for each gauge Table 3 Maximum wire length Gauge Maximum wire length to panel 22 gauge 40 ft 12 2 m 90 ft 27 4 m 18 gauge Tools and supplies needed You will need the following tools and supplies e Small blade and Phillips screwdriver Drill and bits for screws and or anchors e Wire cutter stripper e Four conductor 22 gauge or larger stranded wire e 6 panhead screws 4 included e Wall anchors 4 included e 2 Kohm EOL resistor included Mod
4. i Street 1 Select a service plan from the options below Street 2 en City Wireless Signaling State Basic Interactive Phone Number Advanced Interactive EMil Advanced Commercial Step Two Customer Login Requested Login Compare All Plans Step Three System Location Street 1 Street 2 City State Zipcode Note Selections in the Service Plan screen will vary Timezone depending on availability of service plans Step Four Panel Information Panel Type Master User Code Modem Serial Central Station Account Central Station Phone Modem PIN Installation Date o 2 o 2 edit lo 2 SuperBus 2000 Concord 4 GSM Module Installation Instructions 10 When you are satisfied with the information entered click Touchpads sirens are beeping even though the system is done The Account Creation Successful screen appears not armed Figure 14 Click View and Print Welcome Letter Print two copies of the welcome letter one for the customer and one for your records This letter includes the customer s login temporary password and instructions on how to get Press touchpad status button and the panel reports the status issue and stops beeping The status LEDs on the left side of the module in Figure 1 on page 1 are all off started i Verify that there is GSM coverage in the location Note If you leave the Account Creat
5. GSM Module 466 2262A October 2006 Copyright 2006 GE Security Inc Installation tips Use the following tips to help guarantee your success with the Alarm com Concord GSM Module 1 Make sure you create the customer account on the Alarm com dealer website at least 24 hours before installa tion See Account creation on page 6 Make sure you turn off the Access Code Lock feature 3 Use the LEDs on the module to check the signal strength before you permanently mount the module 4 Power the module off of the battery see Wiring on page 3 not off of the panel 5 Do a manual phone test to initiate communication see Power up on page 4 GSM status LEDs Figure 2 shows the GSM status LEDs and Table 2 describes the LED functions See GSM status LEDs on page 5 for more infor mation Figure 2 GSM status LEDs Serial number label El e 5 L4 GSM status LEDs Table 2 GSM status LEDs LED Function LED 1 Error LED Will slash 1 to 8 times in a four second interval to indicate specific error conditions such as a network error panel communication error or GSM radio error LED 2 Panel communication LED Flashes every time a data packet is received from the panel LED 3 GSM communication LED Flashes every time a data packet is received from the GSM radio LED 4 GSM signal level LED Flashes 0 to 5 times or toggles on off when communicating with the Alarm com servers SuperBus 2000 Concord 4 GSM
6. Introduction This is the GE SuperBus 2000 Concord 4 GSM Module Installa tion Instructions for part number 600 1053 The module can be used on Concord 4 0 and higher The module interfaces with the Concord panel data bus and is powered by the panel battery or an auxiliary 12 VDC power supply Status LEDs indicate bus and paging network communi cations A supervised zone input allows you to connect a hard wired contact Figure 1 shows the location of the main module components and Table 1 describes the component functions Figure 1 Main module components Antenna jack PWR LED BUS LED AUTO LED SIM card Unused LED Status LEDs lt Serial number label Wiring GSM terminals status LEDs Table 1 Module component descriptions Component Function PWR LED ndicates module power status BUS LED ndicates data bus activity between the panel and module AUTO LED ndicates module data transceiver communication Status LEDs ndicates communications status with GSM network Wiring terminals Provides panel and zone wiring connections Antenna jack Antenna connection for wireless data transceiver GSM status LEDs ndicates communication with the GSM network report errors and signal strength Serial number A 15 digit number beginning with 35323900 Only the ast 10 digits starting with 900 are used for account activation SuperBus 2000 Concord 4
7. he central station information page 1 Alarm com needs at least 24 hours notice for new accounts to ensure the module is active on the wireless network by 5 AM EST on the installation date you enter Figure 12 Step Six Central Station Forwarding screen Y Step Six Central Station Forwarding Figure 10 Step Four Panel Information screen Step Four Panel Information The plan you selected includes Central Station Forwarding When Alarm com receives an alarm from this system the signal can be forwarded to the central station Please fill in the Panel Type Concord v 2 form below to set the forwarding parameters for this system Do not forward alarms for this customer Master User Code O Only forward alarms if the phone line fails p Modem Serial Forward all alarms This may cause duplicate signals at the central station When do you plan to install the system Central StationAccount Central Station Phone v Installation Date v v v 9 Click Next A confirmation screen appears that lets you review all entered information Figure 13 If changes corrections are needed click edit next to that data field 7 Click Next The Step Five Choose a Service Plan screen appears Figure 11 Figure 13 Confirmation screen Figure 11 Step Five Choose a Service Plan screen Step One Customer Information First Name Step Five Choose a Service Plan Last Name
8. ion Successful screen y 8 A in without printing the welcome letter you must click Do a walking signal test see Module location guidelines on Search customer data and then select the customer page 2 support option New Welcome Letter Ensure the module is correctly powered off the battery Note If the Wireless Gateway Module is powered down for a short period of time buffered messages may be received from the GSM network when module power is restored Note The GSM module does support reporting of all touchpad Account Creation Successful panics but will not send touchpad number along with the cancel report Figure 14 Account Creation Successful screen You have successfully created an Alarm com account for customer name here FCC com plia nce This device complies with part 15 of the FCC rules Operation is subject to the Click the link below to print a following conditions Welcome to Alarm com 1 This device may not cause harmful interference letter to give to customer name here 2 This device must accept any interference received including interference that may cause undesired operation We recommend that you also print a Changes or modifications not expressly approved by the party responsible for p duplicate for your own records compliance could void the user s authority to operate the equipment View amp Print Welcome letter Specifications Compatibility Concord panels with software ver
9. l support staff may request this information during service calls Sensor 94 text SIM card number Sensor 95 text Type of central station reports enabled Sensor 96 text Serial number SuperBus 2000 Concord 4 GSM Module Installation Instructions Account creation Alarm com recommends creating the customer account 24 hours prior to installation to ensure that the GSM radio is activated If you are not currently an Alarm com dealer please visit the Alarm com website www alarm com and submit an information request or e mail info alarm com To create a new customer account do the following 1 Log on to the Alarm com dealer website www alarm com dealer 2 Enter your dealer login and password then click Go to customer support to access the Customer Search Data web page 3 Click Create Customer The Step One Customer Informa tion screen appears Figure 7 Enter the required information Note Enter the email address where you would like Alarm com to send messages Figure 7 Step One Customer Information screen Step One Customer Information Required fields are marked with a First Name Last Name Street 1 Street 2 City State Zip Code Phone Number Home v E Mail 4 Click Next The Step Two Create Customer s Login screen appears Figure 8 Enter the customer login name Follow the directions on the screen You can also click Auto
10. larm com servers This is normal for the module and the most common state LED 1 Flashes errors if any LED 2 Indicates communication with the panel LED 3 Indicates communication with the radio unit LED 4 Indicates the signal level 1 to 5 bars PowerSave mode In PowerSave mode the module just powered up AC power is down or battery level is less than 11 5 volts The radio part of the module draws 10 mA in PowerSave mode It is fully functional and will go into Connected mode as soon as a signal needs to be sent Doing a manual phone test will switch the module into Idle mode and update the signal level reading LED 1 Inactive LED 2 Indicates communication with the panel LED 3 Same flashing pattern as LED 2 LED 4 Inactive Connected mode In Connected mode the module is connected to the Alarm com servers and reported an alarm or other condition The module stays in Connected mode for at least six minutes after the last message is exchanged Entering Installer Programming mode will cause the module to go into Idle mode LED 1 Flashes errors if any LED 2 Indicates communication with the panel LED 3 Indicates communication with Alarm com LED 4 Alternates two seconds on then two seconds off Sensors 94 95 and 96 If sensors 94 95 and 96 are not learned in after doing a manual phone test the text for these sensors will display important infor mation for troubleshooting purposes Alarm com technica
11. matically Generate Login and Alarm com assigns a login for you Figure 8 Step Two Create Customer s Login screen Step Two Create Customer s Login 9 Enter the first login preference in the text box below Alarm com will check to make sure this login is not already taken and that it meets the basic login requirements 4 15 alphanumeric characters You will be prompted to enter a new login if these requirements are not met or if the login is taken Automatically Generate Login 5 Click Next The Step Three System Location screen appears Figure 9 If the system is begin installed at the address entered in Step One Customer Information select Yes and that information will appear automatically in some of the fields If the address is different than Step One Customer Information select No and enter the address and time zone where the system is being installed Figure 9 Step Three System Location Step Three System Location Will the system be installed at the address entered in Step One Yes O No Street 1 Street 2 City State amp Zip Code Time Zone EST 7 6 Click Next The Step Four Panel Information screen 8 Click Next The Step Six Central Station Forwarding appears Figure 10 The Modem Serial is the last 10 screen appear Figure 12 Select one of the options and digits of the label on the module circuit board Figure 1 on enter t
12. ng correctly 6 This is an error only if it persists for more than a minute Otherwise it is an indication that the module is fixing an unusual condition regarding the communication with the GSM network 7 Access Code Lock is on The module cannot do certain operations with the panel This option should be turned off at the panel System Programming 0003 8 Contact Alarm com Technical Support LED 2 yellow LED 2 flashes with every communication between the module and the panel Normal pattern calls for a series of quick flashes every two seconds in Idle mode or four seconds in PowerSave mode LED 3 green LED 3 flashes with every communication between the module and its radio unit in Idle mode and with every communication with Alarm com in Connected mode In PowerSave mode this LED flashes in unison with LED 2 LED 4 green LED 4 indicates the GSM signal level as a number of flashes 1 to 5 The signal level is updated every eight seconds No flashes indicate one of the following The module is in PowerSave mode or in Connected mode The module is powered up or has just exited PowerSave mode There is no GSM tower coverage in the area In Connected mode the LED toggles on and off Module states modes There are three module states modes Idle mode In Idle mode the AC power is up the battery level is greater than 11 5 volts and the module is not currently connected to the A
13. ould flash to indicate successful communication with the panel 4 Verify that GSM status LED 1 is not flashing any errors see GSM status LEDs on page 5 Also verify that LED 4 is at least flashing a level of two Otherwise relocate the module If LED 1 and LED 4 are not flashing at all and LED 2 and LED 3 are flashing together the module is in PowerSave mode and the battery needs to be charged 5 Doan installer GSM manual phone test at a system touchpad enter 8 installer code 3 Disarm the panel by entering 1 installer code within 10 seconds of starting the phone test Before doing the manual phone test the bottom red status LED should be on and the yellow status LED should be flashing The yellow LED will stay on solid once the manual phone test is completed Note Do not press any system touchpad buttons during the five to eight minutes or the time will not set During this time the keypad will go in and out of programming mode and will beep several times Status LEDs The status LEDs located on the left side of the module Figure 1 on page 1 indicate the current signal and status of the Wireless Gateway Module The bottom red LED indicates if the module is in range and if it is registered The yellow and green LEDs indi cate the message status The top LED is not used Red LED On When the module is in range and registered with the network Off When the module is out of range and not registered with the network
14. per switch installation If the module is easily accessible you can add case tamper detec tion to activate an alarm or trouble depending on panel program ming when the cover is removed To install the tamper switch see Figure 6 and do the following 1 Slide the reed switch into the plastic holder on the module backplate Figure 6 Case tamper switch installation Module Module backplate cover 2 0 Kohm EOL resistor 01 022 2 Connect a UL Listed reed switch with 2 Kohm EOL resistor 01 022 to the module zone input or to any unused hardwired input on the panel 3 Insert the magnet into the nibs on the top cover and press the magnet clip down over the magnet until it clicks into place into the cover SuperBus 2000 Concord 4 GSM Module Installation Instructions Power up To power up the module and panel and start communication between them do the following 1 Verify that all wiring between the panel and module is correct 2 Connect the backup battery and restore AC power to the panel Note Whenever any module is added or changed you must remove panel power and reapply it for the panel and module to communicate successfully 3 Enter installer program mode and turn off the Access Code Lock feature Security menu This must be set to off for the system to communicate with Alarm com The module PWR LED should turn on After a few seconds the module BUS and AUTO LEDs sh
15. rface before touching the circuit board A CAUTION 3 Place the module backplate on the wall at the desired mounting location check for level and mark the three mounting holes and the wire access area Figure 4 Be sure to leave at least 12 to 18 in 30 to 45 cm above the back plate for the antenna 4 Set the backplate aside and drill holes at the mounting and wire access area locations 5 Use wall anchors where studs are not present and secure the backplate to the wall with the enclosed screws Wiring To wire the module do the following 1 Remove AC panel power and disconnect the backup battery To prevent damaging the panel or module you must remove panel AC power and disconnect the backup battery before making or changing wiring connections A CAUTION 2 Wire the module to the panel bus and to the battery termi nals for power Figure 5 Note The module can also be powered off the SuperBus 2000 two amp power supply 600 1019 but should not be powered directly off the panel Figure 5 Wiring connections Concord control panel 24V GND 12V A B 20220 ca A n jan S eee j E TO sas Black Green White Red Black GSM Module E z 12V battery 12V A B GND 2020 E ES comes EI eee Yo 10 amp fuse Red 3 You can connect an input device to the module Z1 and ZCOM terminals if required Case tam
16. sions 4 0 and higher Troubleshooti ng testing Power requirements 12 V nominal 65 mA continuous 1600 mA Check GSM status LED 1 to see if it is flashing any errors See Piha agen Lt ies from panel Table 5 on page 5 for descriptions of the errors indicated IE sine nputs One hardwired zone input The power LEDs the green LED at the top of the module Cellular network Quad Band GSM GPRS in Figure 1 on page 1 is not on Power data bus One 4 wire SuperBus 2000 auto addressing Turn off the panel power and verify that all wiring is power communication data bus correct ndicators One module panel communication status 3 i LED one module power LED one automation Module status LEDs on the left side of the module in LED three wireless communication status Figure 1 on page 1 do not turn on immediately after LEDs initial power up Temperature You must wait 5 to 8 minutes after power up for the module Operating 32 to 120 F 0 to 49 C to communicate with Alarm com Storage 30 to 140 F 34 to 60 C Humidit 90 relative humidit densi Access Code Lock feature in panel memory must be EUe AE turned off for correct operation Pase olor Belgian gray Case material High impact ABS plastic Technical support Toll free 888 GESECURity 888 437 3287 in the US including Alaska and Hawaii Puerto Rico Canada Outside the toll free area Contact your local dealer www gesecurity com
17. ule location guidelines Use the following guidelines to choose a location for the module e Check the signal strength before choosing a location Do a walking signal strength test by powering the module off the battery directly connect the GND and 12V terminals After two minutes GSM status LED 4 will flash between one and five times equivalent to the number of bars on a cell phone We recommend a signal level of two or higher e Avoid mounting the module in areas with excessive metal or electrical wiring such as furnace or utility rooms e Locate the module near an outside wall preferably on an upper level e Leave 12 to 18 in 30 to 45 cm of open space above the module for the antenna For homes or businesses located in canyons or with hills nearby it is necessary to place the antenna higher in the building Mounting To mount the module do the following 1 Press down on the top of the enclosure cover Figure 3 and set it aside Figure 3 Removing the cover Press down here 2 Screw the antenna onto the antenna jack Figure 4 Figure 4 Antenna jack and mounting holes Mounting Antenna hole jack O eoegeg Mounting Mounting hole TS a0 DORE hole Wire access area You must be free of static electricity before handling electronic components Touch a grounded metal su
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