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Gateway 9715 Server User Manual

1. 0 00 108 Proces SO a ea enh eh teticd a ea Me ea eM th A OS RICAN aA tee is AA o one 111 Special handling of Intel Xeon processors 0 0 0 cee ene 111 Installation and removal of processors 0 eee eee 111 Processor VRM requirements 0 000 eee 118 Installing an Intel Management Module IMM 00 c eee eee eee 124 Installing and removing the ROMB RAID on Motherboard activation key and dedicated RAID MEMO crf 2e a e N ha SSRs mua dey a Rt Bee ys and larar Tame BAG eae oe Va A E 126 Installing and removing the Smart Battery 0 0000 c eee eee eee 129 Power subsystem a io TE aE O teen ete 133 Replacing a power supply module 0 00 134 Replacing a power distribution board 0 cece eee 136 Replacing the SCSI hot swap backplane 000 cece eee 139 Replacing the front panel I O board 0 00 c eee 143 Replacing a hot swap fan 2 6 eet 145 Replacing the CMOS battery 0 0 00 147 Replacing the system board eet 149 5 Using the BIOS Setup Utility 0 153 Opening the BIOS Setup utility 0 0 0 0 154 Updating the BIOSi pi sated Kak eae Sad ae Rate Siete dl a Sea SAM aia i ele 155 R ling BIOS ieinu Sele ius hoe Feed toe ee ete a ee eee wa i 155 Recovering the BIOS 0 0 00 ccc tees 156 Resetting the BIOS 0 0 cette eee ee 158 Resetting BIOS passwords 0 000 tte eee 161 Config
2. 1 Install the most current BIOS version For more information see Updating the BIOS on page 155 Follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Special handling of Intel Xeon processors on page 111 Follow the instructions in Opening the server case on page 66 oF ON Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 oO Loosen the four captive screws one on each corner of the heatsink 112 www gateway com Processors 7 Remove the heat sink by lifting it from the processor The heat sink has Thermal Interface Material TIM on the bottom Caution A Be careful not to damage this material wnen you remove the heat sink from the processor If removing the heat sink also pulls the processor out of the processor socket the processor could be damaged Check the pins on the processor to make sure they are not bent or damaged server for a few minutes prior to attempting to remove the processor This will warm the thermal interface material and help prevent the processor from pulling out of a closed socket Make sure the heat sink is cool to the touch before attempting to remove it To aid in separating the heat sink from the processor turn on the Tips amp Tricks vy If the heat sink still sticks to the processor twist it slightly to release it then try
3. Memory board A DIMM1A uncorrectable ECC error Memory board A DIMM 1B uncorrectable ECC error Memory board A DIMM2A uncorrectable ECC error Memory board A DIMM2B uncorrectable ECC error Memory board B DIMM1A uncorrectable ECC error Memory board B DIMM1B uncorrectable ECC error Memory board B DIMM2A uncorrectable ECC error Memory board B DIMM2B uncorrectable ECC error Memory board C DIMM1A uncorrectable ECC error Severity Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Response Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Error code 85B1 85B2 85B3 85B8 85B9 85BA 85BB 85CO 85C1 85C2 85C3 85C8 85C9 85CA 85CB 85D0 85D1 85D2 85D3 85D8 85D9 85DA 85DB Error message Memory board C DIMM1B uncorrectable ECC error Memory board C DIMM2A uncorrectable ECC error Memory board C DIMM2B uncorrectable ECC error Memory board D DIMM1A uncorrectable ECC error Memory board D DIMM1B uncorrectable ECC error Memory board D DIMM2A uncorrectable ECC error Memory board D DIMM2B uncorrectable ECC error Memory board A DIMM1A invalid speed Memory board A DIMM 1B invalid speed Memory board A DIMMZ2A invalid speed Memory board A DIMM2B in
4. DIMM2A disabled Memory board A DIMM2B disabled Memory board B DIMM1A disabled Memory board B DIMM1B disabled Memory board B DIMM2A disabled Memory board B DIMM2B disabled Memory board C DIMM1A disabled Memory board C DIMM1B disabled Memory board C DIMM2A disabled Memory board C DIMM2B disabled Memory board D DIMM1A disabled Memory board D DIMM1B disabled Memory board D DIMM2A disabled Memory board D DIMM2B disabled Memory board A DIMM1A mismatch Memory board A DIMM 1B mismatch Severity Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Response Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Error code 8562 8563 8568 8569 856A 856B 8570 8571 8572 8573 8578 8579 857A 857B 8580 8581 8582 8583 8588 8589 858A 858B Error message Memory board A DIMM2A mismatch Memory board A DIMM2B mismatch Memory board B DIMM1A mismatch Memory board B DIMM1B mismatch Memory board B DIMM2A mismatch Memory board B DIMM2B mismatch Memory board C DIMM1A mismatch Memory board C DIMM1B mismatch Memory board C DIMM2A mismatch Memory board C DIMM2B mismatch Memory board D DIMM1A mismatch Me
5. Gateway 9715 Server USER GUIDE Gateway Contents 1 Checking Out Your Gateway Server 22 0 eee eee eee eee 1 FIOM yeh hatte gedtn te wernt eters walt Rede oe eee aoe oh R a E O we 2G 2 ControlpanelS ay canvas Bethe i an tah eked Vlada ln gad a end by ead bd 2 Back oea a C foi aoa ee aden eee ete tee ga dae oe oa A wet ek ee dee 3 nieno it egret a ive hah erent BRE tia nate eu El ee ead ache gt hehe a aa eee 4 System board ween hn arraia a a Ghd eek ata ba Reta pe ed eee Pee 4 5 Leisdeir eorr eae E EE eae nee inidh E elles Adel aged teagan 5 RON SGS veins a ee wert sway Got x eee aie aed entire dees eho aA AS obey arte 6 Getting Help vives oa pat atns wah aan h eee dn dunia sede e n eee dae a ees 7 System Companion CD t aiea Ea aa teeta 7 Gateway Web site 0 0 0 tetas 7 2 Setting Up Your Server 2 0 2 6 60 ee hectic nann 9 Setting up the hardware 0 0 ccc eee eee 10 Mounting your server into a cabinet 0 0 0c eae 10 Converting to pedestal configuration 0 0 ccc eee 11 Protecting from power source problemS 000 cece teens 15 Starting your Servel ahi 2 eria pta tema ben bedewad be bag ear weed eden cathe ened 16 Understanding the power on self test 0 2 0 eee 19 Controlling your server s seee a e o a E O OE a w a aS Eia aE ai e EE a G 20 L al Control nage aie hee EE EERE E AER ca dace A AERE A ERE AA 20 Remote Comto sereus tan ouae E ke E el
6. on page 50 125 Chapter 4 Installing Components Installing and removing the ROMB RAID on Motherboard activation key and dedicated RAID memory 126 Functionality for RAID levels 5 10 and 50 is enabled by using the optional Intel RAID Activation Key 1 wire serial security EEPROM and dedicated RAID memory installed in the onboard RAID cache memory socket The system BIOS provides the IOP ROMB setup option in which the SCSI and Intel RAID Controller SROMBU42E options can be selected SCSI mode IOP ROMB Disabled or SROMBU42E mode IOP ROMB Enabled Important A If IOP ROMB is enabled the system boots using the ROMB option ROM In this case the SCSI channels are used by the ROMB solution to enable RAID 5 10 and 50 functionality If the RAID Activation Key and RAID DIMM are not present the system boots in SCSI mode and the IOP332 ROMB option in system BIOS will be grayed out The IOP332 ROMB option in BIOS Setup is grayed out unless a valid Intel RAID Activation Key and compatible RAID memory are present 10 and 50 are mutually exclusive solutions Only one of the two may be used at a time A RAID array using one or more drives transfer from one mode to the other is not supported The onboard RAID levels 1 and 2 and the ROMB RAID levels 5 Important WA Your server s system board includes a RAID cache memory socket This DIMM is not shared with main memory and is for exclusive use as RAID cache for ROMB f
7. on page 67 Make sure that the pins on the front panel I O board line up correctly with the front panel cable connector 11 Follow the instructions in Closing the server case on page 72 144 Replacing a hot swap fan Replacing a hot swap fan If you are adding redundant hot swap fans to your server you must update the FRU SDR For more information see FRU SDR Load utility on page 54 Important A To replace a hot swap fan Make sure that you replace a fan with an identical replacement fan 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 but do not unplug or turn off the server 3 Locate the fan to be replaced An orange LED indicates a failed fan Fan LED 145 Chapter 4 Installing Components 4 Squeeze the fan latches together to release the fan then lift the fan from the chassis 5 Orient the new fan in the same direction as the old fan and existing fans then insert the new fan into the fan slot until it snaps into place 6 Wait for the new fan to spin up then follow the instructions in Closing the server case on page 72 146 gateway com Replacing the CMOS battery Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equival
8. For installation instructions see Installing an Intel Management Module IMM on page 124 Each kit contains the following Processor eVRM 9 1 processor cache 2nd module eVRM 10 2 processor core Additional modules Processor heatsink For installation instructions see Installation and removal of processors on page 111 2nd 4th memory board 4 DIMM DDR2 For installation instructions see Installing and removing memory boards on page 85 Kits for the following drives are available 73GB 10K 7 SCA 146GB 10K 7 SCA 300GB 10K 7 SCA 36GB 15K 4 SCA 73GB 15K 4 SCA 146GB 15K 4 SCA For installation instructions see Installing a hot swap hard drive on page 80 The kit contains the following Certance DDS 4 5 25 20 40 GB black DDS 4 TBU Blank media TBU cleaning cartridge MFG instruction SCSI cable for TBU kits For instructions on installing 5 25 inch drives see Installing a fixed removable media drive in a 5 25 inch drive bay on page 77 FRU Kit Certance DAT 72 5 25 TBU kit Certance DAT 432 5 25 TBU kit Certance DAT 432 5 25 TBU kit 20320 R SCSI HBA kit 2973 OEM modem Fibre channel feature kit Tool less rack rail and cable management arm CMA kit Pedestal conversion kit Memory kits Available FRU kits Description The kit contains the following Certance DAT 72 5 25 36 GB 72 GB blank tape TBU cleaning cartridg
9. RAID Server Registration servers must have a static IP address RAID servers that are not registration servers may have static or dynamically configured network addresses To enable the registration server feature ensure that the networking Important A Intl Aa RAID FSi Holds List of Managed RAID Servers n RAID Server Inte eS co Registration RAID Pf Server Static IP RAID Server Dynamic IP RAID Server Manage RAID Servers through a standard Java enabled browser RAID Server Dynamic IP Manage RAID Servers through a standard Java embled browser o00000 00 Manage RAID Servers through a standard Java enabled browser Manage RAID Servers through a standard Java enabled browser 176 www gateway com Configuring your ROMB RAID solution with the RAID Web Console To enable the registration server 1 Set a static IP address for the registration server 2 On each RAID server to be managed edit the regserv dat file located in the ete directory Change the localhost entry to the host name of the registration server PLEASE READ THIS INFORMATION CAREFULLY This file MUST contain the name of the Registration server The HOSTS file must contain the RAID server name s and their associated TCP IP address The Registration server name should correspond to a name in the HOSTS file The HOSTS file can be found in St a alias eaten hal director
10. ROMB feature 512MB RAM DDR2 kit ROMB BBU feature kit Description The kit contains the following ROMB enable key 256MB RAM DDR2 ECC For installation instructions see Installing and removing the ROMB RAID on Motherboard activation key and dedicated RAID memory on page 126 The kit contains the following ROMB enable key 512MB RAM DDR2 ECC For installation instructions see Installing and removing the ROMB RAID on Motherboard activation key and dedicated RAID memory on page 126 RAID smart battery backup unit BBU For installation instructions see Installing and removing the Smart Battery on page 129 Appendix D Extensible Firmware Interface EFI Shell 249 Appendix D Introduction 250 The EFI Extensible Firmware Interface Shell is an EFI application that lets other EFI applications be launched EFI device drivers be loaded and operating systems be booted The EFI Shell provides an interface between operating systems and platform firmware The combination of the EFI Shell and EFI firmware provides an environment that can be adapted to many hardware configurations The help command provides information about all the commands help b or specific commands help lt command gt For detailed information about the EFI Shell its commands and help in developing applications within the EFI environment refer to Intel s EFI Developer s Guide at developer intel com techno
11. Removing and installing the processor air baffle on page 67 4 Move the two center brace locks located on both sides of and behind the center brace toward the back of the case to unlock the center brace Center brace 5 Lift the center brace straight up out of the case 70 www gateway com Removing and installing the center brace To install the center brace 1 Align the center brace with the guides on both sides of the case and with the full length PCI expansion cards to the back then lower the center brace into the case until it is fully seated Center brace 2 Move the two center brace locks located on both sides of and behind the center brace toward the front of the case to lock the center brace into place 3 Follow the instructions in Removing and installing the processor air baffle on page 67 4 Follow the instructions in Closing the server case on page 72 www gateway com 71 Chapter 4 Installing Components Closing the server case To close the server case Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the tabs on the top cover with the slots in the chassis then slide the top cover toward the front of the chassis until it meets the face plate 3 Secure the top cover by tightening the two captive screws in the face plate see Torque settings on page 64 4 Reconnect the power cords
12. appears Press lt Ctrl gt lt G gt for BIOS Console The BIOS Console opens at the Adapter Selection screen Adapter Selection intel i l S The following RAID adapters were detected in your system Please select one and press start to configure Firmware Version 3 Select an adapter from the list then click Start to begin the configuration process The Configuration Wizard screen opens 166 www gateway com Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility NVRAM the utility automatically displays the Select Configuration screen Choose whether the configuration should be read from the RAID array or from NVRAM If there is a configuration mismatch between the disks and the Important A Intel r RAID BIOS Console Configuration Wizard Configuration Wizard guides you through the steps for configuring the RAID systen easily and efficiently The steps are as follows 1 Array definitions Group physical drives into arrays 2 Logical Drive definitions Define logical drives using those arrays 3 Confiquration Preview Preview confiquration before it is saved Please choose appropriate conriguration type Clear Configuration Allows you to clear existing configuration only if New Configuration Clears the existing configuration If you have any existing data aris in Lue earlier defined drives Lhe dala willbe lusk Add Configuration Retains the old configuration and
13. motherboard see system board mouse port 3 N network jack 3 0 opening case 66 operating system setting up 25 P panel control 2 LCD 36 local control 36 parallel port 3 password resetting BIOS 161 supervisor 39 user 39 PCI expansion card installing 98 removal 98 see card pedestal 11 ports see connections POST error messages 207 POST power on self test 19 POST error beep codes 199 POST progress codes diagnostic LEDS 203 power button 2 16 24 cord connector 3 indicator 2 17 LED 2 line conditioners 15 protecting from surges 15 reset button 2 source problems 15 static electricity 65 surge protectors 15 troubleshooting 220 uninterruptible power supply UPS 15 power distribution module installing 136 power supply uninterruptible 15 power supply module installing 134 power sleep LED 17 power on self test 19 processor heat sink 111 114 installing 111 location 5 replacing 111 troubleshooting 221 processor air baffle installing 67 removing 67 Processor menu BIOS Setup utility 154 R rack mount kit 10 rack mounting server 10 RAID memory 96 RAID BIOS console 165 RAID cage 139 143 RAID configuration RAID BIOS console 165 ROMB 165 Web console 174 RAID drives installing 80 location 3 RAID Web Console 174 RAM see memory see memory boards rear fan 3 removing 108 fibre channel module 108 see installing replacing see installing reset button 2 resources interrupts
14. then pull the drive out of the bay Remove the screws that hold the drive rails to the old drive then remove the rails Attach the rails to the new drive with the screws you just removed Set any jumpers on the new drive See the drive s documentation for further instructions Connect the power and data cables to the drive For the location of the connectors on the system board see System board on page 5 For additional drive information see the drive s documentation Installing drives 11 Slide the new drive into the drive bay until the drive rails snap into place 12 Follow the instructions in Closing the server case on page 72 www gateway com 79 Chapter 4 Installing Components Installing a hot swap hard drive Use this procedure to add or replace hard drives in a hot swap drive bay Your server has room for as many as ten hot swap drive carriers and each drive carrier holds a 1 inch high Ultra320 SCSI SCA type hard drive running at 15 000 RPM or slower The SCSI backplane and hot swap drive bays support only LVD Low Voltage Differential drives However the external SCSI connector on the back of the server also supports SE Single Ended drives You can purchase additional drives through your Gateway sales representative drives it sells Especially in a hot swap or mission critical environment additional or replacement drives must conform to Gateway standards Gateway tests and verifies th
15. 1 2 of header J8C3 see the illustration on page 157 for the location of the jumper then place the jumper across pins 2 3 4 Follow the instructions in Closing the server case on page 72 5 Reconnect the power cords and turn on the server The BIOS is forced to boot from the primary partition After you repair the new BIOS return the server to the default condition 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 66 oO Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 72 Recovering the BIOS 156 If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can boot the system in recovery mode This should only be done if other BIOS recovery methods have failed In recovery mode the recovery code will load working BIOS code from the recovery media and use it to boot to the EFI shell The minimum number of peripherals will be enabled To recover the BIOS 1 Create the BIOS recovery media m Create a DOS bootable USB flash memory device the recovery media Copy the flash BIOS update application iflash64 exe to the root directory of the recovery media m Copy the BIOS update file to the root directory of the
16. 231 memory map 231 Restore menu BIOS Setup utility 154 RJ 45 jack 3 rolling BIOS 155 ROMB RAID configuring 165 174 S safety general precautions 10 256 guidelines for troubleshooting 194 static electricity 65 Save menu BIOS Setup utility 154 screen cleaning 61 troubleshooting 220 SCSI ID 80 installing drives 80 SDRAM see memory security 269 setting passwords 39 setting up in BIOS 39 supervisor password 39 system 39 user passwords 39 using password 39 Security menu BIOS Setup utility 154 SEL viewer utility 55 serial number 223 serial port 3 server mounting 10 Server menu BIOS Setup utility 154 setting up hardware 10 operating system 25 safety precautions 10 60 256 settings torque 64 Setup utility see BIOS Setup utility Shell EFI 249 slots card 5 processor 5 software fibre channel 108 sparing memory 95 specifications 225 electronic 231 environmental 230 system board 227 starting server 16 static electricity 65 SUP CD booting from 43 creating 42 supervisor password 39 surge protector 15 system 226 administration 36 control 36 270 ID indicator 41 management 36 security 39 specifications 226 startup 16 system board components 5 installing 149 replacing 149 specifications 227 thumbscrew location 3 System Companion CD 7 58 system configuration protecting with passwords 39 system interrupts 231 system recovery recording BIOS configuration 59 T tape drive cleaning
17. 4 Select the password to set according to the following table Option Description Supervisor password To control access to system configuration set a supervisor password Using a supervisor password lets you make changes to any setting in the BIOS Passwords can be cleared To clear the passwords see Resetting BIOS passwords on page 161 User password The supervisor password must be set up before a user password can be set To control access to the server set a user password The supervisor can set the level of access granted to the user password The user password access levels are No Access User cannot access the BIOS Setup utility Limited User can change only the date and time View Only User can see all settings but cannot change them Full User can change every setting except the supervisor password Passwords can be cleared To clear the passwords see Resetting BIOS passwords on page 161 5 Type the password and press ENTER then type it again and press ENTER 6 Save your changes and exit the BIOS Setup utility 40 Identifying your server Identifying your server While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicator is a blue LED that you can turn on to help you locate the correct server For the System ID indicator to turn on the server does not need to be
18. 65 Make sure that you disconnect the power cord and wait until the Standby power LED turns off It is only necessary to update the Boot Block when required by the SUP CD Caution If you do not disconnect the power cords when instructed to in this f procedure the BMC firmware will not update 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 48 www gateway com Baseboard Management Controller BMC 4 Move the shorting block from pins 2 3 to pins 1 2 on the Boot Block Update jumper J1B1 on the IMM module 2 3 Default Boot block protected 1 2 Boot block unprotected 5 Follow the instructions in Closing the server case on page 72 then reconnect the power cord 6 Download the current SUP CD image from www support gateway com and create a DOS bootable SUP CD For information on creating a SUP CD see Creating a DOS bootable System Update Package SUP CD on page 42 7 Follow the instructions in Booting from the SUP CD on page 43 8 Follow the instructions on the menu to update the firmware Important A 9 Turn off the server then disconnect the power cord and wait for the Standby power LED to turn off At the completion of the firmware update an error message 009 will be displayed This error message can be ignored 10 Follow the
19. 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Remove the memory board or memory board air baffle from slot D by following the instructions in Installing and removing memory boards on page 85 www gateway com 129 Chapter 4 Installing Components 5 Open the battery case then connect the cable inside the battery case 6 After closing the battery case route the battery cable through the holder on the side of the chassis 7 Attach the cable to the BBU connector J1H1 2x10 on the system board See System board on page 5 for the location of the connector 130 www gateway com Installing and removing the ROMB RAID on Motherboard activation key and dedicated 8 Engage the retention tabs on the back of the battery with the matching slots in the side of the chassis then push the battery to the left to latch it into place 9 Reinstall the memory board or memory board air baffle into slot D by following the instructions in Installing and removing memory boards on page 85 10 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 11 Follow the instructions in Closing the server case on page 72 To remove the smart battery 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Fo
20. Check to make sure that the custom settings previously recorded and Important entered are not causing the application problems before resetting the BIOS 160 www gateway com Updating the BIOS Resetting BIOS passwords To reset BIOS password s you must either reset and clear all BIOS settings or use the Password Clear jumper J4A1 To clear BIOS settings follow the instructions in Resetting the BIOS on page 158 To clear the BIOS passwords using the password clear jumper 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 66 Always turn off the server and unplug the power cords and all other Moving the jumper while the power is on can damage your server Caution A cables before changing the jumper 3 Remove the jumper across pins 1 2 of header J4A1 then place the jumper across pins 2 3 Password BIOS Write Clear Protect Detautt d Detautt Enebied ie Enabled do FRB3 Disable rlo a Detautt z enabled o 3 o 4 Follow the instructions in Closing the server case on page 72 5 Reconnect the power cords and turn
21. Configure System RAS and Performance Sub Menu View Memory Configuration Details Configuration Information on selected configuration Max Effective Size Min Effective Size Configuration Capabilities Configuration Possible Yes No Sparing possible Yes No Hot Replace possible Yes No 242 BIOS submenu BIOS submenu Console Redirection Sub Menu BIOS 2nd level submenu BIOS 2nd level submenu COM1 Console Redirection Setting Hot Add possible Board Interleave Setting Enable Slot 1 ROM Flow Control Baud Rate Terminal Type Value Yes No Value Enabled Disabled None RTS CTS XON XOFF CTS RTS CD 9600 19 2K 38 4K 57 6K 115 2K VT100 VT100 VT UTF8 PC ANSI 243 Appendix B 244 www gateway com Appendix C Field Replaceable Unit FRU Kits e Available FRU kits 245 Appendix C Field Replaceable Unit FRU Kits Available FRU kits FRU Kit DVD CD RW combo kit Local control display LCD kit Intel Management Module Advanced kit Processor kits Memory riser board kit HDD SCSI kits Certance DDS 4 5 25 TBU kit 246 Description Slimline 8X DVD 24X CD RW combo drive For installation instructions see Installing and removing the CD or DVD drive on page 73 Local Control Display LCD panel For installation instructions see Removing and installing the control panel on page 84 Intel Management Module Advanced board
22. Configure System RAS and Performance screen opens 5 Set the Desired Memory Configuration to either Max Performance or Maximum Compatibility 6 Select View Configuration Details m Make sure that Configuration Possible indicates Yes If it indicates No you may need to install more memory to meet the requirements of the selected configuration m Make sure that Sparing indicates Yes 95 Chapter 4 Installing Components 7 8 9 10 11 Return to the Memory configuration menu and set the Sparing Threshold between 1 and 15 Select View and Configure Memory Board x where x is the memory board that is being configured m Make sure that the Board Status is Healthy Set the Reserve Rank for Spare to Enabled Press F10 to save your changes and exit Press Y to confirm and the server reboots with the changes Memory RAID If the server contains four memory boards with equal memory capacity the system can be configured for Memory RAID Using memory RAID one memory board in the server is held in reserve for memory parity information This reduces the overall available memory of the system to 75 of the total installed memory Hot removal of memory boards is supported when the server is configured for memory RAID The RAID LED on the memory board indicates that the board is in a RAID configuration To configure memory RAID 96 1 2 During server startup access the System Options Menu See Starting your se
23. Controller BMC http hostname webCmdPage cmd getSEL amp first num amp last num amp onload functio nName http hostname webCmdPage cmd clearSEL amp onload functionName http hostname webCmdPage cmd changeVars amp subcommand value amp onload fun ctionName where subcommand is one of the following HealthyUpdateRate num WarningUpdateRate num CriticalUpdateRate num UsrUrl1l url on line help page URL UsrVall string navigation bar label the default is help UsrUrl2 url the default is support intel com UsrVal2 string navigation bar label the default is intel com 3 Hostnamesstring this only changes an internal web page variable 3 Domainnamesstring this only changes an internal web page variable The following syntax returns an XML response http hostname ipmiHex cmd xx xx Xx XX Xx where xx represents one byte two hex digits of the IMPI 2 0 command separate each pair of hex digits with a period Web Server Responses Command ipmiPage Response Argument 1 completion code webCmdPage ipmiHex Argument 2 the command that was executed Argument 3 the command response Argument 1 an error code of 0 or 1 indicates no error Argument 2 an error string associated with the code Argument 3 the response data lt ipmiResp completionCode YY gt XX XX XX lt ipmiResp gt The completion code YY and the returned data bytes XX are defined in the IPMI specification 53 Chap
24. Defaults gt to restore the default configuration of the adapters 4 Press Esc to discard your changes and exit OR When you are finished making changes press ENTER The Exit menu screen will open 5 Use the up and down arrow keys to select one of the following options Cancel Exit To cancel the exit and return to the adapter or device properties screen Save Changes then exit this menu To save your changes and exit the menu Discard changes then exit this menu To discard your changes and exit the menu Exit the Configuration Utility To exit the utility entirely If you made changes the system will reboot when you exit the utility 30 Configuring SCSI features To access and change the Adapter Properties List 1 Follow the instructions in To access the LSI Logic MPT SCSI Setup Utility on page 27 2 Use the up and down arrow keys to highlight the adapter to be configured then press ENTER The following message will be displayed Scanning for devices If the RAID on MotherBoard ROMB feature is not enabled the Important A following message will be displayed Current firmware does not support IME RAID type Press any key to continue When the utility is finished scanning for devices the Adapter Properties screen opens lt RAID Properties gt lt Synchronize Whole Mirror gt CAutol 3 Use the up and down arrow keys to select options from the list and to change the settin
25. Disabled BIOS menu Server Management cont d Security Exit BIOS submenu SEL Logging FRB Information Setting NIC1 MAC Address Clear Log Processor n Information FRB 2 Enable OS WD Timer Enable OS WD Timer WOL Resume from S5 Administrator Password is Installed Not installed Set Admin Password Set or clear Admin password User Password is Installed Not installed Set User Password Set or clear User password Password On Boot SDR Revision Save Changes and Exit Value Enabled Disabled Link to Processor n Information sub menu on page 236 Enabled Disabled Enabled Disabled 5 minutes 10 minutes 15 minutes 20 minutes Enabled Disabled Disabled Enabled Varies 241 Appendix B BIOS menu BIOS submenu Setting Value Discard Changes and Exit Save Changes Discard Changes Restore Defaults Save User Default Values Restore User Default Values Before changing modes back up array data and delete existing Caution A arrays if any Otherwise loss of data may occur After operating system installation with a selected SCSI RAID mode only change this mode selection if you are prepared to rebuild the RAID array Changing the mode could damage the current operating system installation on the RAID volume The following 2nd level submenus are accessed from the submenu indicated in the first column BIOS submenu BIOS 2nd level Setting Value submenu
26. LED flashing This memory board is in a hot plug event LED on Power is detected and the memory board is on LED off Power is not detected and the board is off LED on Error for DIMM slot 1B J3A1 The indicated DIMM is in a fault condition and needs to be replaced LED off The indicated DIMM is functioning correctly LED on Error for DIMM slot 1A J3A2 The indicated DIMM is in a fault condition and needs to be replaced LED off The indicated DIMM is functioning correctly LED on Error for DIMM slot 2B J3B1 The indicated DIMM is in a fault condition and needs to be replaced LED off The indicated DIMM is functioning correctly LED on Error for DIMM slot 2A J3B2 The indicated DIMM is in a fault condition and needs to be replaced LED off The indicated DIMM is functioning correctly Memory Hot removal and insertion of memory boards P To replace a memory board or add memory while the system is on 1 2 Follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 but do not turn off the server Press the power button on the memory board you intend to replace The orange Hot Plug Attention LED begins to flash When the orange Hot Plug Attention LED turns off make sure the Power LED for the memory board is also off Do not attempt to remove the memory board while the Hot Plug Caution A Attention
27. LED is on or flashing If the Hot Plug Attention LED does not turn off your configuration may not support hot plug memory board replacement For instructions on cold replacement of memory boards see Cold removal and installation of memory boards on page 89 Press the latch on the memory board handle and lift the handle to unlock the memory board gt way com 87 Chapter 4 Installing Components handle to remove the memory board immediately disables power to the memory slot If the server is not correctly configured for hot memory board replacement this will cause the operating system to crash but will not electrically damage the system Unlocking and lifting the memory board handle then pulling the Important 6 Pul up on the memory board handle and lift the memory board from the server 7 Install or replace DIMMs on the memory board by following the instructions in Installing and removing DIMMs on page 91 8 Make sure the handle on the memory board is in the open up position then align the ends of memory board with the card guides at each end and insert the memory board into the memory board slot 9 Push the memory board handle down into the locked position 10 Follow the instructions in Closing the server case on page 72 Memory Cold removal and installation of memory boards To remove replace a memory board while the system is off Follow the instructions in Preventing static
28. Physical Drives Configuration Wizard Adapter Selection Logical Drives physical View Eray ed LDO RAIDO 715408 MB Optimal Exit 20 Select an additional logical drive to configure or exit the BIOS Console Configuration Utility and reboot the server www gateway com 173 Chapter 6 Configuring your RAID solutions Configuring your ROMB RAID solution with the RAID Web Console The Intel RAID Web Console provides full featured GUI based configuration and management of optional ROMB RAID arrays The RAID Web Console is accessed by using your Web browser and is installed as software specific for your server s operating system The RAID Web Console provides A configuration wizard that guides you through the disk configuration process LSI Logic FlexRAID functionality for seamless online expansion without interrupting server operations RAID level migration A consistency check to ensure parity and mirrored data accuracy A performance monitor The ability to change logical drive write read and cache policies after the logical drive configuration The ability to save the configuration The ability to spin down physical drives before their removal The ability to view the current data transfer rate Complete system monitoring capabilities A RAID event tag Web Console components Web Console includes the following software components 174 RAID Web Server the client support module running on a RAID server
29. Pull out the DIMM cover latch b Press the DIMM cover tabs C Press the DIMM cover retainer tab d Lift the DIMM cover off the memory board 5 Pull the plastic tabs away from the sides of the memory sockets you intend to use If you are removing or replacing a DIMM remove the DIMM and place it in an anti static bag board will result in damage to the DIMM damage to the socket or Attempts to force non DDR2 DIMMs into a socket on the memory Caution A damage to both Use extreme care when installing DIMMs Applying too much pressure can damage the DIMM socket or the DIMM DIMMs are keyed and can only be installed one way Hold DIMMs by the edges Do not touch the gold connectors or the components 93 Chapter 4 Installing Components 6 Align the notch on the new module with the key in the memory module socket and press the module firmly into the socket The tabs on the sides of the memory socket should secure the memory module automatically 7 Reinstall the DIMM cover a Align the DIMM cover tabs with the top of the memory board b Press in the DIMM cover retainer tab C Press down on the DIMM cover until it clicks into place 8 Install the memory board by following the instructions in Installing and removing memory boards on page 85 9 Follow the instructions in Closing the server case on page 72 94 www gateway com Memory 10 Restart your server and open the BIOS Setup utility Verify the Sy
30. again 8 Press down on the processor locking lever push it slightly away from the processor then rotate the lever a full 135 to release the processor 9 Remove the processor and place it in an anti static bag or its original package 10 Install a replacement processor or processor thermal blank in the processor socket For instructions on installing a processor see To install a processor on page 114 11 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 12 Follow the instructions in Closing the server case on page 72 113 Chapter 4 Installing Components A heat sink must be installed on the processor Installing a processor Caution A without a heat sink could damage the processor Thermal blanks must be present in all processor sockets where no processor is installed If a processor is removed a thermal blank must be installed in the empty socket than two processors are installed in this server you must install VRMs for the additional processors For more information see When processors are installed in CPU sockets 3 and 4 that is more Caution A Processor VRM requirements on page 118 You must have a processor in the CPU_1 socket or your server will Important A not start If you are upgrading your server from one processor to two or more you may need to reconfigure your operating system so it can recogn
31. air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Remove all of the drives from the hot swap cage and note the location of each drive For instructions see Installing a hot swap hard drive on page 80 Remove all memory boards and memory board air baffles by following the instructions in Installing and removing memory boards on page 85 Remove all PCI expansion cards by following the instructions in Cold installation or removal of PCI expansion cards on page 104 Remove the center brace by following the instructions in Removing and installing the center brace on page 69 Remove the system board by following the instructions in Replacing the system board on page 149 Disconnect all cables from the SCSI hot swap backplane 139 Chapter 4 Installing Components 10 Pull out the blue spring loaded plunger located at the top of the SCSI hot swap backplane that secures the backplane to the chassis then pull the board up slightly to disengage the ten retention tabs holding the board to the chassis 11 Tilt the SCSI hot swap backplane back slightly then lift it from the server and place it in an anti static bag for storage 140 www gateway com Replacing the SCSI hot swap backplane 12 Remove the new SCSI hot swap backplane from its package then place it in the chassis by engaging the bottom three slo
32. and all other cables 72 www gateway com Installing drives Installing drives Your server s basic configuration includes one CD standard or DVD optional drive Your server also has two additional 5 25 inch drive bays which can accommodate two half height or one full height SCSI tape drive Your server can have as many as ten hot swap SCSI drives in hot swap drive bays CD or DVD drive Hot swap hard drive drive bays 2 bays 10 5 25 inch As you prepare to install drives remember m Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables m You may need to configure the drives you install using the BIOS Setup utility m To open the BIOS Setup utility press any key at startup to open the System Options menu then select the BIOS Setup utility and press ENTER The BIOS Setup utility opens Installing and removing the CD or DVD drive i CD DVD and tape drives are not hot swappable so the server must Caution A be turned off and the AC power cords removed prior to installing removing or servicing these devices To remove the CD or DVD drive 1 Follow the instructions in Preventing static electricity discharge on page 65 www gateway com 73 Chapter 4 Installing Components 2 3 74 Follow the instructions in Opening the server case on page 66 Remove the processor air baffle by following t
33. appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables When you purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extend
34. arrays Channel This option lets you configure the properties of the Properties available SCSI channels on the RAID controller Config View This options lets you switch between the Logical and Device Progress Physical drive views Shows progress of an operation being performed such as array initialization Enclosure Displays the enclosure status including its attached drives Log Data This option lets you configure the logged data output Advanced This option lets you change the RAID server name log data location and firmware location It also performs a firmware update Help This option provides the RAID configuration help screens Exit This option lets you exit from the utility and prompts for reboot Configuring arrays and logical drives Automatic RAID configuration After starting the Configuration Wizard if you chose one of the auto configuration options Web Console displays the proposed RAID configuration in the Logical Devices window Each logical drive has a label such as LD1 RAID level and drive capacity Click Accept to complete the configuration process You can delete a logical drive by clicking on it in the bottom config view pane and selecting Delete from the right config view pane 187 Chapter 6 Configuring your RAID solutions Custom RAID configuration If you choose Custom Configuration the Web Console displays the Array Definition screen with an Arrays pane containing all previously conf
35. away from the server then pull the tray straight out of the server 4 if you are replacing a hard drive remove the four screws that secure the hard drive to the drive carrier then remove the drive from the carrier 81 Chapter 4 Installing Components OR If you are adding a new drive first remove the four screws securing the plastic retention device into the drive carrier then remove the plastic retention device from the drive carrier 5 Line up the screw holes in the new drive with the holes in the side of the drive carrier then secure the drive to the carrier with the four screws you removed in Step 4 82 www gateway com Installing drives 6 Make sure that the drive carrier s release lever is open then use the lever to slide the new drive into the empty hot swap bay until it docks in the chassis 7 Close the drive s release lever by rotating the lever to the left to latch the drive carrier into position 83 Chapter 4 Installing Components Removing and installing the control panel Removal and installation of the control panel and front panel board is the same regardless of whether your server is equipped with the standard control panel or the optional local control panel LCP To remove and install the contro panel 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Disconnec
36. before attempting to remove another board If your server is configured for Maximum Compatibility a new memory board can be added to an empty slot The system will test and initialize the new memory then inform the operating system For additional information see Hot removal and insertion of memory boards on page 87 85 Chapter 4 Installing Components Cold memory add replacement If your server is not in a RAID or Mirrored configuration memory boards can only be added or replaced when the system is turned off For additional information see Cold removal and installation of memory boards on page 89 Power button Hot Plug Attention LED RAID configuration LED DIMM 1B status LED DIMM 1A status LED Handle Latch DIMM 2B status LED Power LED Mirror configuration LED 86 DIMM 2A status LED B U oooo Indicator LED Mirror Configuration LED Green RAID Configuration LED Green Hot Plug Attention LED Orange Power LED Green DIMM 1B Status LED Orange DIMM 1A Status LED Orange DIMM 2B Status LED Orange DIMM 2A Status LED Orange Description LED on The server is in Memory Mirror configuration This memory board mirrors another memory board in the system LED off The server in not configured for Memory Mirror LED on The server is in RAID memory configuration LED off The server is not in a RAID memory configuration
37. components can be dangerous Also opening the monitor voids its warranty Make sure that you are grounded correctly before opening the server case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 65 After you complete any maintenance task where you have to open the server case make sure that you close the case tighten any screws then reconnect all cables before you restart your server To avoid bodily injury do not attempt to troubleshoot your server Warning D problem if Power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Customer Care Error messages Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting These are general messages and do not represent all possible error messages you might receive Diskette drive 0 seek to track 0 failed m Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Se
38. containing a valid BIOS image into a USB port For more information on creating a current SUP CD see Creating a DOS bootable System Update Package SUP CD on page 42 Important A 6 Reconnect the power cords and turn on the server The BIOS recovery is initiated The new flash BIOS image will not fit on a diskette While the BIOS is being recovered the monitor displays a blue screen and the server will beep continually The process is complete when the server stops beeping 7 Remove the bootable USB disk on key or CD 8 Turn off the server then disconnect the power cords and all other cables connected to the server 9 Follow the instructions in Opening the server case on page 66 10 Place the jumper back onto pins 1 2 159 Chapter 5 Using the BIOS Setup Utility 11 Follow the instructions in Closing the server case on page 72 12 Plug in the AC power cords and turn on the server then verify that the recovery was successful To recover the default BIOS settings using front control panel buttons 1 Turn off the server but leave it connected to the AC power source Make sure that the NVRAM Clear jumper J4A4 is in the default position Not Clear Hold down the Reset button on the front control panel for at lease 4 seconds While continuing to hold down the Reset button press the Power button oa F amp F ON Release both buttons at the same time The BIOS reverts to the default settings
39. control Chassis power light control Chassis ID LEDs control System Event Log SEL interface Sensor Data Record SDR repository interface 45 Chapter 3 Managing and Maintaining Your Server SDR SEL timestamp clock Board set FRU information interface Fault resilient booting System management watchdog timer Front panel system diagnostic interrupt handling Platform Management Interruption PMI System Diagnostic Interrupt SDI status monitor Event receiver System interface to the IPMB via system interface ports IPMI Management Controller Initialization Agent MCIA Emergency Management Port EMP interface Serial modem and LAN alerting In this server the BMC is also the chassis bridge controller providing integrated ICMB support ICMB transports server management information between chassis in a cluster configuration that can contain multiple servers and peripherals Intel Management Module IMM features Professional Edition features 46 The Professional Edition includes the following features All the features provided by the mBMC Support for IPMI v2 0 specification Additional sensors Temperature based fan speed control by the BMC Additional FRU records are visible to the management controller and management software applications for example Power Supply DIMM and hot swap controller FRU s The size of the System Event Log SEL is increased from 92 entries to 3276 entries The number of B
40. drivers Invokes the driver configuration protocol Invokes the driver diagnostics protocol 251 Appendix D 252 Command echo on off text edit filename eficompress infile outfile Efidecompress infile outfile endfor endif for var in lt set gt goto label guid b sname help b internal_command hexedit f FileNamel d DiskName Offset Size l m Offset Size if not condition then load driver_name loadbmp c t i UGA Instance file loadpcirom romfile Is b dir dir map bdvr sname handle mem address size MMIO memmap b mkdir dir dir mm address Width Type n mode col row mount BlkDevice sname mv src dst Description Echos text to the standard output device or toggles script echo Opens the text editor letting you create or edit a file Compresses an EFI file Decompresses an EFI file Provides a delimiter for loop constructs scripts only Provides a delimiter for IF THEN constructs scripts only Executes one or more commands for each item in a set of items Makes a batch file execution jump to another label Dumps known guid ids Displays help information Edits in HEX mode Provides conditional constructs scripts only Loads a driver Displays a bitmap file on the screen Loads a PCI option ROM Obtains directory listings Maps sname to device path Dumps Memory or Memory Mapped IO Dumps memory map C
41. exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system This unit has two power supplies To remove power from all internal Warning D circuitry you must disconnect both power cords Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Repla
42. expansion cards by following the instructions in Cold installation or removal of PCI expansion cards on page 104 Remove the VRM air baffles by following the instructions in Installing and removing VRMs on page 118 Remove the Intel smart battery by following the instructions in Installing and removing the Smart Battery on page 129 Remove the Intel RAID activation key by following the instructions in Installing and removing the ROMB RAID on Motherboard activation key and dedicated RAID memory on page 126 Remove the center brace by following the instructions in Removing and installing the center brace on page 69 Remove the PCI slot dividers by pushing the release latches then lifting the dividers from the chassis Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 149 Chapter 4 Installing Components 13 Lift the blue spring loaded plunger in the center of the system board then slide the board toward the front of the chassis until it is disengaged 14 Lift the system board from the chassis and place it in an anti static bag for storage 15 Set the new system board into the chassis with the processor sockets toward the front and the I O connectors toward the back 150 Replacing the system board 16 Pull up the blue spring loaded plunger in the center of the board and slide t
43. mouse There are USB connectors as well as video connectors on both the front and back of the server There are no PS 2 connectors on this server Remote control The BIOS supports redirection of both video and keyboard through a serial link COM port on this server When console redirection is enabled local host server keyboard input and video output are passed both to the local keyboard and video connections and to the remote console through the serial link Keyboard inputs from both sources are considered valid and video is displayed to both outputs With console redirection you can control the server without a host keyboard or monitor attached to the server and you can run the server entirely by remote control including setup and other text based utilities Serial configuration settings When redirecting through a modem instead of a null modem cable the modem needs to be configured as follows Auto answer for example ATSO 2 to answer after two rings m Modem reaction to DTR set to return to command state for example AT amp D1 failure to provide this setting results in the modem either dropping the link when the server reboots as in AD amp DO or becoming unresponsive to server baud rate changes as in AT amp D2 m Handshake must be set to CTS RTS CD for optimum performance If EMP is sharing the COM port with serial redirection the handshaking must be set to Xon Xoff CD An EMP option utilizing CD should no
44. or entries from the display panel PGDN and PGUP to page through entries HOME and END to go to the first or last entry respectively INSERT toggles insert and overwrite editing while in an edit box indicated by INS or OVR in the lower right corner of the box Esc to move to the previous screen 6 Exit the utility remove the CD then reboot your server 57 Chapter 3 Managing and Maintaining Your Server Using your System Companion CD You can use your System Companion CD to Install hardware drivers Install programs Access various utilities View server documentation Instructions for using the CD are provided in Using Your System Companion CD a booklet which is provided with the CD 58 Preparing for system recovery Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should re
45. overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on m If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 220 220 LED information m If your server is plugged into a UPS make sure that the UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the UPS m Check the power supply modules on the back of the server Make sure that the LEDs all indicate that the power supplies are working and the available AC power is good m Open your server and make sure that the power supply cables are connected correctly to the system board When you turn on the server it makes several short beeps m The short beeps indicate the server has encountered some type of error See Beep codes on page 199 When you turn on the server it turns off after a short time with a fault light m There may bea short on one of the boards due to a conductive item touching it Check to make sure that a screw or other conductive item has not been dropped into the system Check to make sure that all memory boards and processors are fully seated Check the connections on all cables Check to make sure that the IMM is fully seated Check to make
46. panel indicates that the system is in reset mode m Make sure that all the cables processors and VRMs are fully seated m Possibly a faulty VRM Replace the VRM s Your server is running but there is no picture m Adjust the brightness and contrast controls to the center position m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Check the port and cable for bent or damaged pins Check the memory boards for fault LEDs Replace faulty DIMMs m Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m The monitor is not positioned too close to another monitor electric fan or fluorescent light m You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the
47. power supply module in this configuration If only one power supply module is installed the server must be turned off to replace it If you are adding a redundant power supply module to your server you must update the FRU SDR after the installation is complete For more information see FRU SDR Load utility on page 54 Warning D Caution A 134 The power supply modules in this server contain no user serviceable parts Only a qualified computer technician should service the power supply modules Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a UPS or wall outlet that is appropriate for the supplied AC power cords Because of chassis airflow disruption a power supply module bay should never be empty for more than two minutes when the server power is on Possible damage to system components could result if the bay is empty for more than five minutes If your server is configured with only one power supply module an active fan blank must be installed in the second power supply module bay Power subsystem To replace a power supply module or active fan blank Examine the LED indicators on the back of each power supply modules to identify the failed module The power supply module has failed if the center Fault LED orange indica
48. rate Topology Class of service Protocol Buffer credits Ports Media Optics Connectors Fibre channel card specifications Fibre channel card specifications 266 MHz PCI X 1MB SRAM per port 1MB flash 4Kb NVRAM Gbps or 2Gbps autonegotiation FC AL FC AL 2 FC P2P FC SW FL_Port and F_Port Class 3 FC SCSI FCP P FC TAPE 3 credits available per port 2 112 byte frame payload 2 Multi mode optical Short wave laser LC style optical connectors that support non OFC multi mode fibre optic cabling using small form factor optical transceiver modules 229 Appendix A Server Specifications Environmental specifications 230 The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Max BTU hr Altitude Humidity Vibration Shock Requirements Maximum rate of change 18 F 10 C per hour Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters 5100 100 to 5000 feet 30 to 1500 meters Nonoperating 95 noncondensing at 77 to 86 F 25 to 30 C 2 2 Grms 10 minutes per axis on each of the three axis Operating 2 0 g 11 msec sine 100 pulses in each direction on each of three axes Non Operating Trapezoidal 25 G two drops on each of six fa
49. revision BMC firmware revision Local Control Panel firmware revision HSC firmware revision HSC2 firmware revision POST progress codes Server health drill down to subsystem s at fault System event log CPU sensors CPU 1 to n Presence Over temperature On off line Chassis status Intrusion status Power supply 1 ton Presence Status Fan 1 ton Presence Status Speed HSC 1 to 2 Presence Status Temperatures all available temperature sensors Description View server name View asset tag View server GUID View BIOS revision View BMC firmware revision View LCP firmware revision View HSC firmware revision View HSC2 firmware revision View POST progress codes View the health of the system View the system event log View CPU related status View chassis related status View all available temperature sensor status Control the server Set up the server Options Boot flags select from available boot flags Set the flag one time reboot Reboot the system Power control Power on Power off graceful or hard Reset IPMI control Power on Power off graceful or hard IPMI command screen Issue an IPMI command text or hex Language selection display loaded language files Status setup Interval timing set time to retrieve status Subsystem mask mask off subsystems Password setup Password exists does not exist Create chang
50. rural areas To avoid electrical shock or equipment malfunction do not attempt to Warning D make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Use of controls or adjustments or performance of procedures other Warning D than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning This product contains chemicals including lead known to the State Warning D of California to cause cancer and or birth defects or reproductive harm 261 Appendix E Safety Regulatory and Le
51. static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Remove the front panel cable from the SCSI hot swap backplane by following the instructions in Replacing the SCSI hot swap backplane on page 139 75 Chapter 4 Installing Components 5 Remove the CD DVD drive carrier from the server by following the instructions in To remove the CD or DVD drive on page 73 6 Remove the new drive from its packaging and place it component side down on an ESD protected work surface 7 Record the model and serial numbers as necessary 8 Attach the SATA to IDE converter board to the connector on the back of the drive 9 Place the left side of the drive into the drive carrier then press down on the right side until it is firmly seated 10 Insert the drive carrier assembly into the front panel of the server until it clicks into place 11 Plug the SATA and power cables into the SATA to IDE converter board on the back of the drive 76 www gateway com Installing drives 12 Reconnect the front panel cable to the SCSI hot swap backplane by following the instructions in Replacing the SCSI hot swap backplane on page 139 13 Replace the processor air baffle by following the instructions in Removing and installing th
52. sure that there are no bent pins on the processors When you turn on the server it does not complete POST m Check to make sure that all memory boards and processors are fully seated m Check the BIOS release notes to make sure that the BIOS supports the stepping and family of the installed processors m Check to make sure that you have populated the memory banks in the correct order and that you are using the correct type of memory See Memory on page 85 m Check to make sure that there are no bent pins on the processors Processor Your server does not recognize a new additional processor m Make sure that the processor is fully seated in its socket and that the processor has no bent pins The processor should be recognized automatically if it is installed correctly m If you have upgraded your server with an additional processor s 221 Chapter 7 Troubleshooting m You may need to reconfigure your operating system so it recognizes the additional processor For more information see your operating system s documentation m Check to make sure you added the additional VRMs required for processors 3 and 4 and that they are fully seated in their sockets See Processor VRM requirements on page 118 222 Telephone support Telephone support Before calling Gateway Customer Care If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure th
53. that lets you manage a RAID server remotely from a browser on a client system It does not require a locally installed RAID adapter or any specially installed software on the client system other than a browser Just point the browser on a client at the address of the RAID server along with the access port address then provide a password to enter the management utility RAID Server is a module that runs on a server configured with a RAID adapter that provides the connection from the host device server to a RAID array on that server and provides the tools to manage the array It must be installed on each server that contains a RAID controller in order to manage the RAID configuration from within an OS either locally or remotely through a browser Configuring your ROMB RAID solution with the RAID Web Console RAID Registration Server is a module running on a RAID server that tracks RAID servers on a network It contains a database of the RAID servers that have registered with it as RAID servers RAID servers automatically register with the registration server once the registration server s IP address is entered into their RAID server regsrv dat file Client system requirements The client systems running Web Console must Run Windows XP Windows 2000 or Windows Server 2003 Linux NetWare OpenServer or UnixWare The Windows version of the Web Console is included with the server Other versions of the Web Console must be downloaded from
54. the Web Console screen OH d Q aG 8 4 Manage and Configure Intel RAID Controllers Featuring Intel XScale Technolog Select the Server below to Configure RAID Controllers a TS WK Windows Ea RH81 Linux Eo CHILITO2 NW Novel a S5 sor Windows A RAID server or a client system that does not have a RAID controller installed can be used to remotely manage a RAID server through a standard Web browser interface To do this point the browser at the registration server using either the host name or the IP address of the registration server such as http w2k 3570 or http 192 168 1 1 3570 The Local SetPass utility must be used to set a password on each RAID server SetPass is installed as part of the Web Console installation www gateway com 179 Chapter 6 Configuring your RAID solutions Installing the Windows Web Console To install the Windows Web Console 1 Insert the System Companion CD into the CD drive and double click on the Install icon to run the program 2 Click Next The license agreement and README screens appear 2 Click Next to accept the license agreement and proceed 4 The installation program will first check to verify that the JRE is installed and which version is installed If it is not installed or not of the correct version the installation program will install the required version of the JRE and then reboot the system After reboot the installa
55. the server case on page 66 but do not turn off or unplug the server 3 Turn off the PCI slot where you intend to install the new card by pressing the attention button adjacent to the PCI slot 4 Remove the new PCI card from the anti static bag and place it on an ESD protected work surface Caution A 5 Change the card jumpers as required refer to the documentation that accompanied the card then record the serial number and jumper settings Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 102 6 7 8 11 PCI expansion cards Push the top of the card retention clip for the slot you are using down slightly then rotate it out the back of the case to open it If necessary remove the expansion slot cover for the slot you are using by sliding it up from inside the chassis Align the card with the slot then press down to seat the card in the slot If you are installing a full length card slide the front of the card into the front PCI card guide You can slightly rock the card end to end to seat it but do not bend the card sideways Rotate the card retention clip into the chassis to the closed position Connect any required cabling to the card Some accessory option card outputs exceed Class 2 or power source Caution A limits and therefore must use appropriate interconnecting cabling in accordance with the national
56. the slot will automatically be turned off To remove a hot swap PCI expansion card with operating system hot plug interface Caution A Only PCI cards in slots 1 5 are hot swappable Do not attempt to install or remove PCI cards in slots 6 or 7 without turning off your server and disconnecting it from the AC power source 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 but do not turn off or unplug the server 3 With the Microsoft Windows operating system open double click the Unplug Eject icon in the taskbar to open the Unplug or Eject Hardware menu The Unplug or Eject Hardware menu opens 99 Chapter 4 Installing Components 4 Highlight the device card to be removed then click Stop 5 Wait for the PCI power LED adjacent to the selected PCI slot to turn off then disconnect any cables that are attached to the card 6 Push the top of the card retention clip down slightly then rotate it out the back of the case to open it Card retention clip 7 For full length cards press the front PCI card retainer to release the card 8 Pull up on the card to remove it To loosen the card you can slightly rock the card end to end but do not bend the card sideways Caution A 9 Put the card in an anti static bag for storage Do not touch the contacts on the bottom part of the expansion card Touchin
57. unplug Caution A prematurely 24 Setting up the operating system Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions 25 Chapter 2 Setting Up Your Server Initial hardware settings 26 Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server General hardware settings as well as the onboard LSI RAID solution can be changed by using the BIOS Setup utility and advanced RAID settings for the Intel ROMB RAID solution can be changed by using the RAID BIOS Console or Web Console or the specific RAID console which accompanied a customized add in RAID solution For information on the BIOS Setup utility see Using the BIOS Setup Util
58. wena ah ee aa eda AA oe 199 BIOS recovery beep codes 00 ccna 199 Additional beep codes provided by Intel Management Modules 200 LED information lt 2 8 ae wt tyra Soto hee Pee PRO Gag ea ral aay A 201 Diagnostic POST LEDS i 6 20 nest eae Gd aes AIA E a Aa E SEG camels 202 BIOS Itsa tan hen daane E a deed adap ia E aa ene Ded oe Peele Saye 214 CD or DVD ANVE sice Ca he Monee ad AEP y gia board bie o aaae ao 214 Diskette drive ect c auras Mien arene ean y alain ete a gate ee eon eats Peay ed 215 USB flash memory device 00 00 eee eee 215 Expansioncards oa csa t EREA N E Sete dwele paw alea Eke be bate ie ba dae 217 FAG dive spc sesed nivel t satan kien aga ha hed A A aowlany Bi E E Mined bata eee 218 IMTS IM OE eee 2 erat Rage ate Ae a oe Pee Ses aves er ede ees soe CEA Mian ete Pie 219 KeybOald varo aae E shee oy hie Gat atte Gs Gt cecit ahaha AO DAE AA 219 MEMON ee ne a ee tnd Re done eed abies ae Eno dia a ante ee ed Stele we tenon cals 219 Montor oer L tite s i cghar tri ak bate and b eat ARE g ae a ignd bs alet arta ting ao a eta eas 220 POWER cessed esr e Syed a a eigen s Bela onde Gare cue aca ade N eaten aan aealis 220 Processor meee a a a us erin ohare pete eset Nala clot A ante pce lene Sahin Balen ty eae 221 Telephone SUPPO side cance ts Lak nor de wiabew dau dpsed eh ee ed ee pe fee Rees 223 Before calling Gateway Customer Care 0 ce ene 223 Telephone SUPPOMt ee ieee bee Oe BE RE
59. you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices Copyright 2005 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Ga
60. 0 hot swap fans 145 hot swap hard drive 80 Intel Management Module IMM 124 media drive 77 memory boards 85 PCI card 98 PCI expansion cards 98 power distribution module 136 power supply module 134 processor 111 processor air baffle 67 RAID drive 80 SCSI backplane 139 143 SCSI drive 80 system board 149 tape drive 77 Intel Management Module 124 interior case 4 Internet connection troubleshooting 219 interrupts 231 IRQ assignments 231 jacks see connections 267 K Kensington lock slot 3 keyboard cleaning 61 port 3 troubleshooting 219 L LAN jack 3 LCD control panel 36 LED diagnostic 202 indicators 2 17 information 201 power sleep 17 line conditioners 15 local control panel 36 lock Kensington 3 key 2 location 2 3 M Main menu BIOS Setup utility 154 maintenance cleaning 60 cleaning case 60 cleaning keyboard 61 cleaning screen 61 Gateway Server Manager 36 general guidelines 60 recording BIOS configuration 59 master boot record 219 Memory installing 91 memory hot replacement 87 hot swap 87 map 231 mirroring 97 RAID 96 sparing 95 troubleshooting 219 memory boards cold add 86 268 cold replacement 86 hot add 85 hot replacement 85 installing 85 Memory menu BIOS Setup utility 154 memory mirroring 97 memory RAID 96 memory sparing 95 messages 195 mirroring memory 97 module fibre channel 106 power distribution 136 monitor cleaning 61 port 3 troubleshooting 220
61. 0x12 0x13 Chipset 0x21 Memory 0x22 0x23 0x24 0x25 0x26 0x27 0x28 PCI Bus 0x50 0x51 0x52 0x53 0x57 USB 0x58 0x59 ATA ATAPI SATA 0x5A Definition Power on initialization of the host processor Boot Strap Processor Host processor cache initialization including AP Starting Application processor initialization SMM initialization Initializing a chipset component Reading configuration data from memory SPD on DIMM Detecting presence of memory Programming timing parameters in the memory controller Configuring memory parameters in the memory controller Optimizing memory controller settings Initializing memory such as ECC init Testing memory Enumerating PCI busses Allocating resources to PCI busses Hot plug PCI controller initialization Reserved for PCI bus Resetting USB bus Reserved for USB devices Resetting PATA SATA bus and all devices 203 Chapter 7 Troubleshooting 204 Progress Code 0x5B SMBUS 0x5C 0x5D Local Console 0x70 0x71 0x72 Remote Console 0x78 0x79 Ox7A Definition Reserved for ATA Resetting SMBUS Reserved for SMBUS Resetting the video controller VGA Disabling the video controller VGA Enabling the video controller VGA Resetting the console controller Disabling the console controller Enabling the console controller Keyboard PS2 or USB 0x90 0x91 0x92 0x93 0x94 0x95 Mouse USB 0x98 0x99 0x9A 0x9B Fixed Media 0xBO 0
62. 1 and 2 One 9 1 VRM supplies cache voltage for processors 3 and 4 Intel E8500 Two shared 64 bit Front Side Bus FSB interfaces configured for symmetric multiprocessing External Memory Boards XMB provide support for 400 MHz DDR2 memory Intel IOP332 I O processor and PXH provide support for PCI X Intel 82801EB I O Controller Hub 5 ICH 5 As many as four hot plug memory boards with OS support with four DIMM slots per board support as much as 64 GB total memory DDR2 400 ECC registered DDR DIMM modules DIMM organization x72 ECC 240 pin DIMMs 256 MB 512 MB 1 GB 2 GB or 4 GB only On board VGA and Gb Ethernet PCI slots Slot 1 PCI Express x8 hot plug Slot 2 PCI X 64 bit 133 MHz hot plug Slot 3 PCI Express x4 hot plug Slot 4 PCI Express x4 hot plug Slot 5 PCI Express x4 hot plug Slot 6 PCI X 64 bit 100 MHz not hot plug Slot 7 PCI X 64 bit 100 MHz not hot plug On board ATI Radeon 7000M embedded video controller with 16 MB of video RAM mirrored to both front and back I O ports including 2D 3D video accelerator Dual DAC for multi panel support DVI compliant integrated 165MHz TMDS transmitter Resolutions from VGA up to UXGA 1600x1200 Integrated high resolution TV out up to 1024x768 32 bit PCI host interface 227 Appendix A Server Specifications 228 RAID LAN SCSI ACPI Fibre channel module support Hardware Monito
63. 192 168 0 1 3570 For local RAID management http localhost 3570 For access to RAID servers listed in the Registration Server Database use the registration server s host name or IP address RAID webLonsole 1 31 00 Microsoft Internet Explorer lal x De Edt yew Fortes Jods Hep eos e OA Ah Cayrevortes stor Br Sp Address E nitw i 147 145 8 73 3570 es u Manage and Configure Intel RAID Controllers Featuring Imtot XScale Technology Select the Server helow to Configure RAID Controllers L TE MCC IN Windows Boone Ei toca intranet 184 www gateway com Launching the Web Console 2 Select the RAID controller to be managed by clicking the name of the server in the window MCC IN in this example The Login screen opens You will be presented with an option to control read only functions of the RAID controller or full access to the RAID controllers configuration options You must have the correct rights to manage the RAID controller s configuration options AJ RAID webLonsole 1 31 00 Microsoft Internet Explorer Ble E Yew Favortes Joos tep i Seok gt OA Al Aeh Gyrovcenes Kanor D gt i address E 147 145 8 73 3570jmnrotc abin Open Server ase vernix O8e a rharnen42428894362 948228 ab hr 1087699405 162937 1286 adaddad4442001543260110685 7 GO Links Manage and Configure Intel RAID Controllers Featuring Intel X cale Technology Vi
64. 3 04 21 15 43 SENSOR TYPE amp NUM Button 0x04 EVENT DESCRIPTION Power Button pressed Transition to OK Asserted Event GENERATOR ID BMC LUN 0 Channel 00h Use arrow keys and lt Enter gt to select from menu 4 The following menu items are available File includes options for opening and saving system event log records including Open lets you open an existing SEL data file for viewing Save As lets you save the SEL data to a file Exit lets you exit the SEL Viewer utility SEL includes options for reloading SEL entries from the server including Reload lets you reload SEL entries from the server Properties lets you view the current condition of the SEL Clear lets you delete all SEL entries from the non volatile storage area of the server and remove all entries from the main window table Sort By lets you sort the SEL data by the selected field View lets you choose between viewing options which include hex text view hide and screen resolution Help provides SEL Viewer utility help including a selection of help topics 56 www gateway com Baseboard Management Controller BMC 5 Use the following keys to navigate the screens and menus ENTER to select an item from the menu bar TAB to switch between the menu bar and the display panel F5 and F6 to tab across the columns in the text mode right F5 or left F ARROW keys to select individual menu items from the menu bar
65. 5 Ground yourself with a grounding heel or wrist strap and if possible an anti static smock When a processor is removed from the packaging it should only be placed on a clean ESD protected work surface with its pins facing down or installed in the server When removing a processor from its packaging keep the package flat on the surface so that the processor does not fall out Hold the processor by the sides with the pins facing down Do not touch the cartridge pin array or PCB components Do not stack processors on top of each other Installation and removal of processors running Also there may be sharp edges on the heat sinks Consider Processors and heat sinks may be hot if the computer has been Warning D wearing protective gloves without a heat sink could damage the processor Thermal blanks must be present in all processor sockets where no processor is installed If a processor is removed a thermal blank must A heat sink must be installed on the processor Installing a processor Caution A be installed in the empty socket 111 Chapter 4 Installing Components You must have a processor in the CPU_1 socket or your server will Important A not start If you are upgrading your server from one processor to two or more you may need to reconfigure your operating system so it can recognize the additional processor For more information see your operating system s documentation To remove a processor
66. 61 technical support Customer Care 223 resources 223 tips before contacting 223 telephone support 223 torque settings 64 training CD 224 Gateway Learning Libraries 224 troubleshooting add in card 217 battery 197 beep codes 199 BIOS 214 card 217 CD drive 214 CD or DVD 214 diagnostic POST LEDs 202 diskette drive 215 error messages 195 expansion card 217 general guidelines 197 general safety guidelines 194 hard drive 218 Internet connection 219 keyboard 219 LED information 201 master boot record 219 memory 219 monitor 220 power 220 power source problems 15 processor 221 safety guidelines 194 SCSI drive 218 technical support 223 telephone support 223 USB flash memory device 215 video 220 turning off server 24 turning on server 16 U uninterruptible power supply UPS 15 updating BIOS 155 UPS 15 USB ports 2 location 2 3 user password 39 utility FRU SDR Load 54 SEL viewer 55 V VGA port 3 WwW Web console components 174 quick configuration steps 175 registration server 176 Web site Gateway 7 271 272 www gateway com p q Gateway MAN 9715 SRV USR GDE RO 06 05 851 0 70 2
67. Controller BMC Baseboard Management Controller BMC The Baseboard Management Controller BMC monitors system platform management events and logs their occurrences in the non volatile System Event Log SEL This includes events such as over temperature and over voltage conditions and fan failures The BMC can also provide the interface to the monitored information so system management software can poll and retrieve the present status of the platform The BMC also provides the interface to the non volatile Sensor Data Record SDR repository Sensor Data Records provide a set of information that system management software can use to automatically configure itself for the number and type of IPMI sensors such as temperature and voltage sensors in the system The following is a list of the major functions of the BMC System power control including providing Sleep Wake push button interfaces for ACPI Platform Event Paging PEP Platform Event Filtering PEF Monitoring Power Distribution Board monitoring Temperature and voltage monitoring Fan failure monitoring Processor presence monitoring no processors installed and processor temperature monitoring Interlock monitoring Processor core ratio speed setting Speaker beep capability on standby and when system is powered up Hot plug PCI slot status reporting Chassis control General fault light control Chassis cooling failure light control Chassis power fault light
68. D DIMM1B defective Memory board D DIMM2A defective Memory board D DIMM2B defective Memory board A DIMM1A not configured Memory board A DIMM 1B not configured Memory board A DIMM2A not configured Memory board A DIMM2B not configured Memory board B DIMM1A not configured Memory board B DIMM1B not configured Memory board B DIMM2A not configured Severity Major Major Major Minor Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major LED information Response Pause Pause Pause Warning Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause 209 Chapter 7 Troubleshooting 210 Error code 852B 8530 8531 8532 8533 8538 8539 853A 853B 8540 8541 8542 8543 8548 8549 854A 854B 8550 8551 8552 8553 8558 8559 855A 855B 8560 8561 Error message Memory board B DIMM2B not configured Memory board C DIMM1A not configured Memory board C DIMM1B not configured Memory board C DIMM2A not configured Memory board C DIMM2B not configured Memory board D DIMM1A not configured Memory board D DIMM1B not configured Memory board D DIMM2A not configured Memory board D DIMM2B not configured Memory board A DIMM1A disabled Memory board A DIMM 1B disabled Memory board A
69. Event Log Full m Clear the event log To clear or view the event log restart your server then open the System Options menu by pressing any key When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens select the Advanced menu then select the Event Log Control menu Troubleshooting Troubleshooting First steps Try these steps first before going to the following sections Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power If you use a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device If an error message appears on the screen write down the exact message before calling Gateway Customer Care Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens check your configuration settings If an error occurs in a program see its documentation or online help To avoid bodily injury do not attempt to troubleshoot your server Warning D prob
70. MC users is increased from one anonymous user to four users each with configurable user names and passwords on each LAN or Serial channel The IPMI 2 0 serial features are supported The serial port can be used for console redirection Terminal mode CLI dial paging Serial Over LAN SOL and other management functions The Intelligent Chassis Management Bus ICMB is supported Baseboard Management Controller BMC PCI SMBus is accessible to the management controller This allows PCI add in cards that support manageability to log events to the System Event Log SEL BIOS logging of POST progress codes is added to the existing capability of logging only the BIOS POST errors Front panel functionality is enhanced For systems with the SATA or SCSI hot swap controller HSC the HSC sensors are visible to server management software and HSC events are logged in the SEL Advanced Edition features The Advanced Edition adds all the features listed above for the Professional Edition plus the following features BMC resident SNMP support for out of band access using 3rd party applications such as Hewlett Packard OpenView Embedded Web Server to access system health view the SEL and issue IPMI commands For more information see Embedded Web Server on page 50 Embedded Command Line Interface using a Telnet server running on the BMC to allow direct terminal access to the BMC Alerting via Email Intel Advanced Remote Serv
71. OC notice for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment 259 Appendix E Safety Regulatory and Legal Information 260 Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in
72. OE nek Pace ewe PR ea dod 224 Tutoringand training eco es eas a eee EELA RR d See nog EA OEE heres eget aus 224 A Server Specifications 2 2 2 24i0ccicss sities dint Se eee es 225 System specifications 0 0 tee 226 System board specifications 000 ccc eee ee 227 Fibre channel card specifications 0 0 eee 229 Environmental specifications 0 0 ete 230 Electronic specifications 0 0 0 ett 231 Memory Map nities oa das hoe ROR dae beh aihis pen RE eae bared ees 231 INTSNPUPTS ca weed tee ee yee eee bn ects Ven eed Seine eb eae ee ed Bane eect 231 Additional specifications 0 0c eee 233 BIOS Settings seica ee ies ee ee aes eae Se ee 235 C Field Replaceable Unit FRU Kits 00 eee eee 245 Available FRU KIS ureei di ro Rra a bela aye es eda be ple a 246 D Extensible Firmware Interface EFI Shell 00005 249 INTHOGUCTION 2 95 20 be het d even teagan Med sete bese Ede EL eee ee tee 250 Basic EFI Shell commands 0 00 cece enna 251 E Safety Regulatory and Legal Information 005 255 Ndek S 3 agen sen cai et Basen iS eee ee tine nana ents eee 265 Chapter 1 Checking Out Your Gateway Server e Locating drives ports jacks and controls e Locating system board components e Getting help Chapter 1 Checking Out Your Gateway Server Front Control Hot swa panel fans j UA po faceplate
73. ROM BIOS Version x xx Subsystem Vendor ID 8086 Copyright C QLogic Corporation 1993 2003 All rights reserved www qlogic com Press lt CTRL Q gt for Fast UTIL BIOS for Adapter 1 is disabled QLogic adapter using IRQ number 11 Checking Adapter 0 Loop 10 125 No Fibre devices found ROM BIOS NOT INSTALLED Only enable the Option ROM if your primary boot device is attached to the fibre channel module in your server Operating system driver installation and configuration Refer to the readme txt file included with the drive for specific information on installation For information on driver parameters refer to Section 2 Driver Parameters in the QLogic document Troubleshooting Guide 2Gbps Fibre Channel Host Bus Adapters available from download qlogic com manual 17851 FC0056702 00A pdf 107 Chapter 4 Installing Components Fibre channel HBA manager software The QLogic SANsurfer FC HBA Manager is a device management software suite for the installation configuration and management of QLogic based HBAs The software includes asset management remote configuration monitoring physical identification beacon and loading of drivers onto multiple devices at one time The QLogic SANsurfer FC HBA Manager is available on the QLogic Web site and on the QLogic SANsurfer CD which is a compilation of other QLogic applications drivers and interoperability resources The QLogic SANsurfer CD is available at www qglogic com products s
74. Recovery boot error Flashing seriesof POST Unable to boot to diskette ATAPI codes EFh FAh FBh or ATAPI CD Recovery process F4h FCh FDh FFh will retry 3 Recovery failed FDh Unable to process valid BIOS recovery images BIOS already passed control to operating system and flash utility 199 Chapter 7 Troubleshooting Beeps Error Message POST Progress Code Description 4 Recovery complete FFh BIOS recovery succeeded ready for power down and reboot Additional beep codes provided by Intel Management Modules In addition to the beep codes above the following additional beep codes are provided by the Intel Management Module 200 Beep Codes 1 1 5 1 1 1 5 2 1 1 5 2 2 1 5 2 3 1 5 2 4 1 5 4 2 Description Control panel CMOS clear has been initiated Processor failure Reseat or replace the failed processor No processor is installed or the CPU 1 socket is empty Reseat or replace the failed processor No processors Processor configuration error or CPU 1 socket is empty Reseat or replace the failed processor In a two processor system make sure the processors are identical Front side bus select configuration error DC power unexpectedly lost LED information LED information The various subsystems in this server include LEDs that can assist you in troubleshooting your system See the following table for a description of these LEDs and the information they provide LED Name Power LED S
75. System Options menu opens Select the BIOS Setup utility then press ENTER The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility Chapter 5 Using the BIOS Setup Utility e Opening the BIOS Setup utility e Updating the BIOS e Resetting the BIOS settings to their factory defaults e Resetting the BIOS passwords 153 Chapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off optimal performance Changes to these settings will affect the performance of your server The options in the BIOS Setup utility have been set at the factory for Caution A Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of BIOS Settings on page 235 To open the BIOS Setup utility 1 Restart your server 154 2 At the Gateway Logo screen press any key to access the System Options menu The System Options menu opens 3 Select the BIOS Setup Utility then press ENTER The BIOS Setup utility opens When you select menu items the Item Specific Help box on the right side of the screen displays specific inform
76. Video port CD or DVD drive 5 25 inch drive bays cae 2 bays 10 Control panels NIC 2 activity LED Status LED NIC 1 activity LED Hard drive Power sleep LED activity fault ID LED LED E x Scroll up Scroll down Back button a Select button Reset 4 ai button ID LED Combined hard drive Power sleep LED Reset button Power button activity and fault LED Power button ID button NIC 1 activity LED Status LED NIC 2 activity LED Standard control panel Optional control panel 2 www gateway com Back Back PCI slots shown with EMI shiel aie Fiber channel al 8 a Gb network a o e ports 2 4 a H USB ports sf afia ID LED Serial port z i i RJ 45 Server Monitor port ETEL Miele ID button Power supply module latch Power supply module latch Power connector power supply Power Power supply LEDs LEDs connector www gateway com Chapter 1 Checking Out Your Gateway Server e Interior Center brace CPU Sockets System board Hot sw Card fans j retention clips Fiber 5 module ___ IE Sa i eN i Front retention clip Hot swap drive bay backplane 4 www gateway com System board System board Left side IMM module connector Memory board A connector CMOS SATA connector Memory board B connector battery Serial video _ connectors USB 1 and 2 connectors NIC 1 and NIC 2 connectors 3 Diagnostic LEDS 8 PCI slot 1 Ho
77. Web Console path Open the Security menu list in File Manager then select PERMISSIONS When the Permission dialog box appears assign the LIST permission to all groups except Administrator Backup Operators System and Creator Owner In the Permission dialog box select Replace Permissions On Subdirectories then click OK Exit File Manager Log in as a guest and verify the permission changes Configuring your ROMB RAID solution with the RAID Web Console De registering and re registering under Web Console If the registration server fails or shuts down the other RAID servers or RAID clients must log back into the registration server after the registration server is online RAID servers can register into the registration servers without resetting To de register or re register in Windows 1 In Windows XP Windows 2000 and Windows Server 2003 open the control panel 2 Click Administrative Tools then click Services 3 Click Stop RAID_Server to de register OR Click Start RAID_Server to re register 183 Chapter 6 Configuring your RAID solutions Launching the Web Console Web console is launched from a Web Browser that supports Java scripts Microsoft Internet Explorer 5 5 or later and Netscape Browsers are supported To launch the Web Console 1 Launch your Web browser and access the RAID controller through port address 3570 The RAID Web Console initial screen opens For Example for a remote system http
78. Y green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 263 Appendix E Safety Regulatory and Legal Information 264 www gateway com Index Numerics 5 25 inch drive installing 77 location 2 A accessories safety precautions 256 additional beep codes 200 administrator password see supervisor password available FRU kits 246 B backplane installing hot swap 139 Baseboard Management Controller 45 battery replacing CMOS battery see battery troubleshooting 197 beep codes 199 additional 200 BIOS recovery 199 POST error 199 BIOS resetting passwords 161 resetting to defaults 158 rolling 155 settings 235 troubleshooting 214 updating 155 BIOS recovery beep codes 199 BIOS Setup utility menus 154 236 navigating through 154 opening 154 passwords 39 161 recording configuration 59 settings 236 submenus 242 243 troubleshooting 214 BMC 45 board front panel 143
79. a sequence described in this document are interpreted as Esc the character or characters not an escape sequence All of the escape sequences in the following table are input sequences that is they are sent to the BIOS from the remote terminal Escape Sequence Esc R ESC R ESC R This will implement but will default to disabled ESC Esc CDZi terminal type number Esc CDZO Esc CDZ1 Esc CDZ2 Description REmote console reset BMC Mux switch escape sequence Dynamic Terminal Type choice where 0 PC ANSI the only current terminal type 1 VT100 not implemented but honored as VT100 2 VT100 3 VI UTF8 Inhibit console redirection Restart console redirection Soft inhibit console redirection without serial port or modem reset 21 Chapter 2 Setting Up Your Server Limitations The BIOS console redirection terminates after an EFl aware operating system calls EFI Boot Service ExitBootServices The operating system is responsible for continuing the console redirection after that point BIOS console redirection is a text console and any graphical data such as a logo is not redirected Interface to server management If the BIOS determines that console redirection is enabled it passes the baud rate through the IPMB Intelligent Platform Management Bus to the appropriate management controller Example setup for console redirection The following is an example of how t
80. ack of the case to open it see illustration in To remove a hot swap PCI expansion card with operating system hot plug interface on page 99 6 For full length cards press the front PCI card retainer to release the card 7 Pull up on the card to remove it To loosen the card you can slightly rock the card end to end but do not bend the card sideways Caution A 8 Put the card in an anti static bag for storage Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 101 Chapter 4 Installing Components 9 Install an expansion slot cover over the empty slot or install a replacement card in the slot m To install an expansion slot cover align the cover with the slot from the back of the chassis then press the cover into the slot Rotate the card retention clip into the chassis to the closed position m To install a replacement card see To install a hot swap PCI expansion card on page 102 10 Follow the instructions in Closing the server case on page 72 To install a hot swap PCI expansion card Only PCI cards in slots 1 5 are hot swappable Do not attempt to Caution A install or remove PCI cards in slots 6 or 7 without turning off your server and disconnecting it from the AC power source Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening
81. anmgmnt sansurfer_tool asp Installing or removing the fibre channel module To install or remove the fibre channel module Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the memory board or memory board air baffle from slot C by following the instructions in Installing and removing memory boards on page 85 4 if you are replacing a module disconnect any cables that are attached to the old module 108 Fibre channel module 5 Push the top of the fibre channel module retention clip down slightly then rotate it to the open position out the back of the case 6 If you are removing the fibre channel module a Pull up on the module to remove it from the slot on the system board b Place it in a static free bag for storage C Install an expansion slot cover by aligning it with the back of the chassis pressing it into the slot then rotating the fibre channel retention clip into the closed position on the slot cover Go to Step 8 www gateway com 1 09 Chapter 4 Installing Components 110 7 If you are installing the fibre channel module 8 f g If necessary remove the expansion slot cover by pulling it up from inside the chassis Remove the fibre channel module from its anti static bag being careful not to touch the gold edge connectors at the bottom of the module Place the module
82. at 64 bit 133MHz Hot swap PCI Express x4 Hot swap PCI Express x4 Hot swap PCI Express x4 Hot swap PCI X Runs at 64 bit 100 MHz Not hot swappable PCI X Runs at 64 bit 100 MHz Not hot swappable Hin PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 PCI slot 5 PCI slot 6 PCI slot 7 www gateway com PCI expansion cards Hot installation or removal of PCI expansion cards Adjacent to each of the five hot swap PCI slots are power LEDs and attention LEDs The attention LEDs indicate the operational condition of the slot and the power LEDs indicate the power condition of the slot There is also an Attention button located by the green arrow on the PCI divider label which is used to initiate the sequence to hot swap a card Power LED Green Off On Blinking Attention LED Orange Off On Blinking Important A Indicates Power is off All main rails have been removed from the slot and the card can be inserted or removed Power is on The slot is powered on and the card should not be inserted or removed Power is in transition The slot is in the process of powering up or down The card should not be inserted or removed Indicates Normal operation Attention there is a power fault or operational problem with this slot Locate The slot is being identified at the user s request If you install or remove a PCI card without following the correct procedure
83. at your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site See Troubleshooting on page 197 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s Internet Customer Care Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com 223 Chapter 7 Troubleshooting Telephone support Gateway offers a wide range of c
84. ation about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 4 Select one of these menus for a complete list of menu and sub menu options see BIOS Settings on page 235 Main gives you access to basic information and settings related to your server s hardware and configuration Processor gives you access to information and settings related to your server s processors Memory gives you access to information and settings related to your server s memory configurations Devices gives you access to information and settings related to your server s built in devices Server Management gives you access to settings for system management console redirection event log configuration and fault resilient boot settings Security gives you access to settings related to system access passwords and security options For more information see Server security on page 39 Save Restore and Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette To update the BIOS 1 2 3 4 O NOA te Print the appendix for BIOS Settings in this guide Download the BIOS update from support gateway com Restart your server Acces
85. ay For two arrays to be spannable they must have the same stripe width and must be consecutively numbered If these criteria are not met the utility ignores the Span setting Spanning lets the logical drive stripe across multiple arrays Using this option enables the use of RAID 10 and RAID 50 Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility RAID 10 To configure a RAID 10 array create multiple RAID 1 drive arrays minimum of two and enable the span option then select the size of the logical drive It is possible to span as many as eight arrays in a logical drive When looking at the logical drive you will not see a RAID 10 label but you will see multiple arrays in the logical drive representing a RAID 10 configuration RAID 50 To configure a RAID 50 array create multiple RAID 5 drive arrays minimum of two and enable the span option then select the size of the logical drive It is possible to span as many as 8 arrays in a logical drive When looking at the logical drive you will not see a RAID 50 label but you will see multiple arrays in the logical drive representing a RAID 50 configuration 15 Type the size of the logical drive in the Select Size box Set the size of the logical drive in Mbytes The right pane of the logical drive configuration window will list the maximum capacity that can be selected depending on the RAID level chosen 16 Click Accept to accept the change
86. board Replacing the front panel I O board To replace the front panel 1 0 board Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Disconnect the front panel I O board and control panel cables from the front panel board 5 Loosen the blue captive thumbscrew in the center of the front panel I O board then slide the board back until the mounting tabs disengage from the board Blue captive thumbscrew 6 Remove the board from the server and store it in an anti static bag 143 Chapter 4 Installing Components 7 Remove the new front panel I O board from its package and place it in the chassis engaging the mounting tabs on the chassis with the slots in the new board 8 Slide the front panel I O board forward until it is seated on the mounting tabs then tighten the blue captive thumbscrew to secure the board See Torque settings on page 64 for correct tightening specifications Blue captive thumbscrew 9 Connect the front panel I O board and control panel cables to the new front panel I O board Important A 10 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle
87. boot device 18 menu 18 booting from SUP CD 43 C card reseating 98 retention levers 3 slot location 5 98 troubleshooting 217 cardsadd in card see card case closing 72 interior 4 opening 66 CD System Companion 58 troubleshooting 214 CD or DVD drive installing 77 location 2 troubleshooting 214 center brace installing 69 removing 69 cleaning keyboard 61 screen 61 servers 60 tape drive 61 closing case 72 CMOS battery 147 codes beep 199 POST progress 203 configuring ROMB RAID 165 174 connections 265 fans 5 keyboard 3 LAN 3 lock slot 3 monitor 3 mouse 3 network 3 parallel 3 power 3 RJ 45 3 serial 3 USB 2 3 VGA 3 control panel 2 LCD 36 location 2 converting to pedestal configuration 11 cover panel removing 66 replacing 72 cover release latch location 2 creating DOS bootable CD 42 creating SUP CD 42 D DDR SDRAM see memory device drivers installing 58 Devices menu BIOS Setup utility 154 diagnostic LEDs POST progress codes 203 diagnostic POST LEDs 202 DIMM see Memory diskette drive installing 77 location 2 replacing 77 troubleshooting 215 display troubleshooting 220 documentation Gateway Web site 7 266 System Companion CD 58 drive bays location 2 drivers installing 58 drives CD 2 77 configuring 73 diskette 2 77 DVD 2 hard drive 80 hot swap 3 80 installing 73 installing 5 25 inch 77 installing CD 77 installing diskette 77 installing hard dri
88. boot manager to select the boot device manager while it is plugged in After the USB flash memory device is removed and the system is rebooted the USB flash memory device will no longer be seen in the boot manager The USB flash memory device will only be present in the boot Important A Your server boots to EFI when trying to boot to a USB diskette drive or to the USB flash memory device This typically indicates that no key was pressed when prompted to enter the System Options menu or that the first boot device is EFI To correct the problem 1 At the EFI Shell command prompt type EXIT to return to the System Options menu 2 Select Boot Manager from the System Options menu 3 Select the correct boot device from the list 216 LED information Your server has a SCSI hard drive and a USB flash memory device installed and the server continues to boot from the SCSI drive The SCSI hard drive is set as the first Legacy Hard Disk Drive in the Legacy Hard disk drive order To change the boot order Make sure to document the boot order before it is changed Also make Important A 8 9 sure you have a backup of any data After you have completed the tasks with the USB flash memory device reset the boot order back to the original configuration Plug the USB flash memory device into a USB port on your server Boot the server When you see the Gateway Logo screen press any key to access the System Options menu Wh
89. card guides at each end and insert the memory board into the memory board slot 6 Push the memory board handle down into the locked position 7 Follow the instructions in Closing the server case on page 72 90 www gateway com Memory Installing and removing DIMMs When you change the amount of memory in this server memory must be added to or removed from memory boards see Installing and removing memory boards on page 85 When you upgrade your server memory make sure that you install the correct type of memory Your server supports from 512 MB to 64 GB total memory Supported DIMM sizes include 256 MB 512 MB 1 GB 2 GB and 4 GB DDR2 400 MHz ECC registered 240 pin DIMM memory modules in 256 MB 512 MB 1 GB 2 GB or 4 GB sizes Do not use unbuffered DIMMs On each memory board memory modules must be installed in pairs to completely fill each bank and the banks must be filled in order If you have memory installed incorrectly your server will not start up Memory modules must be identical in each bank Use only Caution A Memory boards must be populated using the following guidelines Each memory board has two DIMM banks a pair of DIMM sockets and a bank may consist of one or two ranks a pair of single sided DIMMs or a pair of double sided DIMMs respectively m Bank 1 DIMM sockets 1A and 1B m Bank 2 DIMM sockets 2A and 2B Within a memory bank DIMMs must be installed in identical pairs
90. cement parts and accessories Use only replacement parts and accessories recommended by Gateway 256 locations Such areas include patient care areas of medical and Do not use Gateway products in areas classified as hazardous Important dental facilities oxygen laden environments or industrial facilities To reduce the risk of fire use only No 26 AWG or larger Warning D telecommunications line cord 257 Appendix E Safety Regulatory and Legal Information Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radi
91. ces AV 175 inches sec on bottom face drop 90 inches sec on the other five faces Electronic specifications Electronic specifications Memory map Address Range hex 0 to O7FFFFh OA0000h to OBFFFFh 0C0000h and ODFFFFh OE0000h to OFFFFFh OE0000h to OEFFFFh FC000000h to FFFFFFFFh Interrupts Amount Function 640 KB DOS region base system memory 128 KB Video or SMM memory 128 KB Expansion card BIOS and buffer area 128 KB System BIOS 2 MB Extended system BIOS 64 MB PCI memory space The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the ICHS R I O controller I O Redirection Registers in the I O APIC are provided for each interrupt signal The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC s Interrupt IRQO IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ8 IRQ9 Description Timer counter HPET 0 in legacy replacement Mode In APIC mode cascade from 8259 controller 1 Keyboard controller Slave controller INTR output In APIC mode Timer counter HPET 0 Serial port A Serial port B Parallel port Diskette controller Real time clock HPET 1 in legacy replacement mode Generic Option for SCI 231 Appendix A Server Specifications Interrupt Description IRQ10 Generic Option f
92. ch the null modem cable is connected for example COM1 When the COM1 Properties window opens make the following settings m Bits per second to 115200 m Flow control to Hardware CTS RTS m Leave the other settings at their default values Click OK to accept the settings and enter the hyperterminal screen Turn on the server The console starts displaying the redirection after the video on the server synchronizes 23 Chapter 2 Setting Up Your Server Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server 1 See the operating system s documentation or online help for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pressing the power button 2 If your server did not turn off automatically press and hold the power button until the server turns off To remove AC power from the server you must unplug both AC power cords from the wall outlet or power source The power The power button on the server does not turn off server AC power Warning D cords are considered the disconnect device to the main AC power the server or use the On Off switch on the UPS Regularly cutting off all power to your server may cause the CMOS battery to fail If you routinely turn off your server daily or weekly do not
93. chine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway E 9715R Server For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by Gateway could Caution A void the FCC compliance and negate your authority to operate the product Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le reglement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per D
94. command The Embedded Web Server checks the privilege level of the user Important 51 Chapter 3 Managing and Maintaining Your Server 3 The web server displays the System Summary page after the user is authenticated d hed ae a asas a A Airok eat Pam Aam 10 7 151 15 summary Manufacturer Intel Model hrroll Frimware Version BMC NIC IP adr 10 7 353 15 Mac 0283268049 10 7 151 15 System Summary a Power IPMI Conemened Fus cfu i installed Or CPU 2 not installed Memory pmm 3 ingtaliet OW DIMM 4 not instalied Dives 2 mtaa OK IMM S not ingtaliod not retall not retaled Fore fani o fms OK OK Power Supply 12vi amp No Such Variable Hosthype t lteme n pale Dive are not netalied Items n green are healty in yollow are in a warning condition iteme n rod are n a criteal condinon a ea Using the Embedded Web Server scripting interface The Embedded Web Server can be accessed from a scripting language such as Perl or JavaScript The client script sends a GET or POST request to the server The server will return either an HTML web page or an XML response To return an HTML page use one of the following formats http hostname ipmiPage cmd xx xx xx xx xx onload functionName where XX XX XX XxX Xx is an IPMI 2 0 command in hexadecimal that is supported by the platform 52 www gateway com Baseboard Management
95. cord your BIOS configuration after you have your server set up and working To record your BIOS configuration 1 Print the appendix for BIOS Settings in this guide 2 Restart your server then press any key when the Gateway logo screen appears during startup The System Options menu opens 3 Select BIOS Setup utility then press ENTER The BIOS Setup utility opens 4 Record the BIOS settings on your printout 59 Chapter 3 Managing and Maintaining Your Server Caring for your server To extend the life of your server Be careful not to bump or drop your server When transporting your server we recommend that you put it in the original packaging materials Keep your server and magnetic media away from equipment that generates magnetic fields Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your watranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server 60 Keeping your server clean and the vents free from dust helps keep y
96. ctions in Preventing static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 Remove the power supply module remove both if two are installed by following the instructions in Replacing a power supply module on page 134 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Remove the system board by following the instructions in Replacing the system board on page 149 Remove the SCSI backplane by following the instructions in Replacing the SCSI hot swap backplane on page 139 Disconnect all power cables from the power distribution board noting their locations and orientation You will reconnect the cables after you install the new board Power subsystem 8 Remove the seven 7 screws securing the power distribution board to the chassis then lift the board from the chassis and place it in an anti static bag for storage O Remove the new power distribution board from its package and align it with the seven screw holes on the chassis www gateway com 137 Chapter 4 Installing Components 138 10 11 12 13 14 15 16 17 Secure the new power distribution board to the chassis with the seven screws you previously removed Connect all power cables that you previously removed from the power distribution board Reinstall the SCSI backpla
97. e MFG instruction SCSI cable for TBU kits For instructions on installing 5 25 inch drives see Installing a fixed removable media drive in a 5 25 inch drive bay on page 77 The kit contains the following Certance DAT 432 5 25 36 GB 72 GB blank tape TBU cleaning cartridge Tape media magazine MFG instruction SCSI cable for TBU kits For instructions on installing 5 25 inch drives see Installing a fixed removable media drive in a 5 25 inch drive bay on page 77 The kit contains the following Certance LTO 2 HH MFG instruction SCSI cable for TBU kits For instructions on installing 5 25 inch drives see Installing a fixed removable media drive in a 5 25 inch drive bay on page 77 20320 R SCSI HBA 2973 OEM modem Fibre channel board 2 port For installation instructions see Installing or removing the fibre channel module on page 108 The kit contains the following Tool less rack rails Cable management arm CMA Instructions included in the kit The kit contains the following Rackmount to pedestal conversion kit Gateway custom bezel pedestal 9715 For installation instructions see Converting to pedestal configuration on page 11 Created and managed by Crucial For installation instructions see Installing and removing DIMMs on page 91 247 Appendix C Field Replaceable Unit FRU Kits 248 FRU Kit ROMB feature 256MB RAM DDR2 kit
98. e com x client host 127 0 0 1 localhost Add the IP address and the host name of the registration server as shown in the following example File Edit Format Yiew Help opyright Cc 1993 1999 microsoft Corp This is a sample HOSTS file used by Microsoft TCP IP for windows 7 his file contains the nape Tes of IP addresses to host names Each enery should be kept on an individual line The IP address should be placed in the first column followed oy the corresponding host name The IP address and the host name should be separated by at least one Additionally comments such as these may be inserted on individual lines or following the machine name denoted by a symbol For example 102 54 94 97 rhino acme com source server 38 25 63 10 x acme com x client host 127 0 0 1 localhost 192 168 1 1 intel 4 Save the file It will take about two minutes for the change to take effect 178 www gateway com Configuring your ROMB RAID solution with the RAID Web Console Registration server operation When the networking option is enabled in Web Console the RAID server will look up the registration server address in the regserv dat file and resolve it to an IP address through the hosts file or through DNS resolution The RAID server will then register its name and address with the registration server Each RAID server that is registered with the registration server will display on
99. e 85 5 Remove the fibre channel module by following the instructions in Installing or removing the fibre channel module on page 108 6 If you are installing the VRM for the fourth processor remove the VRM air baffle by pushing down on the top of the baffle and pulling the baffle away at an angle from the center brace 7 Pull the plastic tabs away from the sides of the VRM socket 8 Holding the VRM by the edges align the notch on the bottom edge of the VRM with the notch in the VRM socket and press the VRM firmly into the socket Do not use excessive force if the VRM converter does not install Caution A easily The notch in the VRM and the tab in the VRM socket are designed to prevent incorrect installation Forcing the wrong VRM into the socket or forcing the correct VRM into the socket incorrectly could result in damage to the VRM or the socket O Make sure the tabs on the sides of the VRM socket close securely 121 Chapter 4 Installing Components 122 10 If you are installing the VRM for the fourth processor reinstall the VRM air baffle 11 Replace the fibre channel module by following the instructions in Installing or removing the fibre channel module on page 108 12 Replace the memory boards or memory board air baffles into memory slots C and D by following the instructions in Installing and removing memory boards on page 85 13 Replace the processor air baffle by
100. e de wees a ee 20 Turning off your sener er 3 a EEE aig abs ae PE E a at pds 24 Setting up the operating system 0 0 c cette eee 25 Initial hardware settings cerere criai EAEE teens 26 Configuring SCSI features asau auauua ana 27 3 Managing and Maintaining Your Server 22000eee 35 System administration s eaaa e sanaan eee 36 Gateway Server Manager 0 00 cece tee eee 36 Local control panel e e ce eee 36 Server security oraraa edge ae Ee ee ey a De el ea 39 Identifying your Server ryssu keea eee 41 Creating a DOS bootable System Update Package SUP CD 00 005 42 Baseboard Management Controller BMC 0000 ccc eee 45 Intel Management Module IMM features 0 0 00 cee eee 46 Updating the BMC firmware 00 000 c eee 47 Embedded Web Server 0 00 c cece ent ae 50 FRU SDR Load utility 2 0 2 0 tae 54 The SEL Viewer utility 0 0 0 0c eens 55 Using your System Companion CD 0 00 eee 58 Preparing for system recovery 0 eens 59 Recording the BIOS configuration 0 00 c cece ee 59 Caring for your Server oo ba re detamitiwiedd Los seedMade ese ae a csgen endo ad 60 Cleaning your server 0 000 c cette ee 60 Installing Components 2c cee eee ees 63 Preparing to install components 0 0000 cect tet eee ee 64 Selecting a place to work 1 eee 64 Gathering t
101. e following m Outer cover 1 m Phillips screws 6 m Caster assemblies 4 m Pedestal face plate 1 m Torx screws 6 Tools required You need the following tools to convert to the pedestal configuration m Phillips head screwdriver 2 m Torx screwdriver P To convert your server to the pedestal configuration 1 Follow the instructions in Preventing static electricity discharge on page 65 Lifting the server or removing it from the rack is a two person job If Warning D needed use an appropriate lifting device A fully loaded Gateway 9715 server weighs about 130 Ibs 60 kg 2 Remove the server from the rack cabinet if necessary 25 Remove the slide rails and cable management arm if installed 4 Remove the optional control panel if installed by following the instructions in Removing and installing the control panel on page 84 11 Chapter 2 Setting Up Your Server 5 Turn the server over so the bottom is facing up then position the outer cover supplied with the conversion kit on the bottom of the chassis Screw S Outer cover 6 Align the screw holes in the outer cover with the holes in the chassis and secure with the six screws provided with the kit 12 www gateway com Setting up the hardware 7 Align each of the casters with its screw hole on the new bottom of the server and secure with one Phillips screw per caster provided with caster assembly 8 Remove the Torx scr
102. e operation and compatibility of the Important A Determining drive status Each drive carrier has an LED on the front of the server which shows the drive status LED condition Drive status Green flashing Hard drive is active Orange and Hard drive is powered on and is rebuilding RAID or is green flashing powered on and has a fault condition alternately Orange flashing Hard drive is not powered on and has a fault condition Unlit No hard drive is installed in the carrier or a drive is installed but is inactive The numbers on the left side of the hot swap bays identify the SCSI Important A ID and SCSI channel A or B of each drive Install the drives starting with drive AO then BO then A1 B1 A2 B2 and so on To install a hot swap hard drive 1 If you are installing a new drive select an empty drive carrier from the hot swap drive bays 80 Installing drives 2 If you are replacing a failed drive determine which drive has failed by checking the drive status LEDs on the front of the drive carriers Drive latch Drive status LED utilities installed on the server to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive Before you remove a failed drive use the appropriate software and Caution A 3 Remove the drive carrier by pressing the drive latch and pulling the drive tray lever to the right
103. e password Remote access rights View grant or deny Write grant or deny Buttons grant or deny Server security To prevent unauthorized use of the server you can set BIOS startup passwords Using BIOS security passwords Set up a supervisor password to prevent unauthorized access to the BIOS Setup utility After you create a supervisor password you can set up a user password to prevent unauthorized access to the server System administration Description Configure boot order Power control Control the power state by creating button pushes as if performed on the front panel by the user Power control IPMI control Send the chipset a power control command The same functionality as if done over LAN or by GSM Issue an IPMI command Select the LCP display language Set sensor refresh interval Password setup Remote access control 39 Chapter 3 Managing and Maintaining Your Server You can m Enter either password to finish starting the server m Enter the supervisor password to access the BIOS Setup utility For information about resetting BIOS passwords see Resetting BIOS passwords on page 161 To set the BIOS security passwords 1 Restart your server then press any key when the Gateway logo screen appears during startup The System Options menu opens 2 Select BIOS Setup utility then press ENTER The BIOS Setup utility opens 2 Select the Security menu
104. e processor air baffle on page 67 14 Follow the instructions in Closing the server case on page 72 Installing a fixed removable media drive in a 5 25 inch drive bay Use these instructions to install or replace a CD DVD or tape drive Caution A CD DVD and tape drives are not hot swappable so the server must Caution A Cooling and EMI constraints do not permit the installation of an IDE hard drive in either of the 5 25 inch drive bays be turned off and the AC power cords removed prior to installing removing or servicing these devices Two half height or one full height SCSI tape drive can be installed in Important A the available 5 25 inch drive bays To install a 5 25 inch drive Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 If you are replacing a drive go to Step 5 OR 77 Chapter 4 Installing Components 78 co ON OD Ol 10 If you are adding a new drive to an available 5 25 inch device bay remove the filler panel assembly from the bay by pressing and holding the two locking clips inward then pulling the filler panel assembly out of the bay Remove the drive rails from the filler panel assembly by removing the screws holding the rails to the assembly then go to Step 8 Disconnect the old drive s cables from the back of the drive Press the rail tabs against the drive
105. e the status 3 If you do not want to make any changes press ESC to exit the utility OR When you are finished adding or removing boot adapters press ENTER The Exit menu screen will open 28 www gateway com Configuring SCSI features 4 Use the up and down arrow keys to select one of the following options Cancel Exit To cancel the exit and return to the adapter or device properties screen Save Changes then exit this menu To save your changes and exit the menu Discard changes then exit this menu To discard your changes and exit the menu Exit the Configuration Utility To exit the utility entirely If you made changes the system will reboot when you exit the utility To access and change the Global Properties List 1 Follow the instructions in To access the LSI Logic MPT SCSI Setup Utility on page 27 2 Press F2 to access the menu bar at the top of the screen then press the HOME and END keys to select the Global Properties List The Global Properties List screen opens 3 Use the up and down arrow keys to select options from the list and to change the settings Pause when boot alert displayed Yes or No Boot information display mode Verbose or Terse Negotiate with Devices Supported or All Video Mode Color or Monochrome Chapter 2 Setting Up Your Server m Disable Integrated RAID No or Yes m Support Interrupt Hook Interrupt default or Bypass Interrupt Hook m lt Restore
106. e utility remove the CD then reboot your server The SEL Viewer utility The SEL Viewer is a utility that lets you view the SEL System Event Log records save SEL entries to a file and load SEL entries from a file You can also reload SEL entries from a server view the properties of SEL entries clear SEL entries from non volatile memory and sort SEL records by various criteria SEL entries can be viewed in either interpreted text mode or hex mode Download the current SUP CD image from support gateway com for the most current version of the utility To use the SEL viewer utility 1 2 Download the current SUP CD image from www support gateway com and create a DOS bootable SUP CD For information on creating a SUP CD see Creating a DOS bootable System Update Package SUP CD on page 42 Put the SUP CD in the CD drive and reboot from the CD 55 Chapter 3 Managing and Maintaining Your Server 3 Open the DIAG folder and click SELVIEW EXE The SEL Viewer screen opens SEL Viewer Ver 1 0 Build 2 Beta 1 SEL View Help 03 03 04 21 15 43 Button 0x04 15 43 03703704 Power Unit 003 03703704 i Button 0x04 System Boot Initiated 0x06 Button 0x04 03703704 715 Power Unit 003 03703704 F Button 0x04 03703704 System Boot Initiated 006 03703704 F Button 0x04 03703704 Power Unit 0x03 03703704 d Button 0x04 2 4 5 6 7 8 1 1 NUM Hi TIME STAMP 7037 0
107. ean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are m A notebook to take notes m A Phillips screwdriver m A small flat blade screwdriver m Small containers to store various types of screws m A grounding wrist strap available at most electronic stores Torque settings Screws securing specific components in this server require tightening to specific torque values Component Torque Top cover 0 90 N m 8 in lb Processor heat sink 0 67 N m 6 in lIb Hard drive carrier 0 90 N m 8 in lb Front panel I O board 0 90 N m 8 in lb 64 Preventing static electricity discharge Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD To avoid exposure to dangerous electrical voltages and moving parts Warning D turn off your server and unplug the power cords and modem cable before opening the server case components in the server Prevent ESD damage by followin
108. ed period of time while using only the UPS To buy a UPS visit accessories gateway com 15 Chapter 2 Setting Up Your Server Starting your server Before you start your server for the first time 20 to 30 seconds The system will automatically power on for about 3 seconds then power down This allows the BMC to initialize the When you plug the AC power cords into the power supplies wait for Important A out of band management capabilities m Make sure that the server and monitor are plugged into a power outlet or UPS and that the UPS if you are using one is turned on m Make sure that all cables are connected securely to the correct ports and jacks on the back of the server your server and devices are turned off and the power cords are When you connect peripheral devices to the server make sure that Caution A unplugged To start the server m Press the power button Power sleep LED Power sleep LED Power button Power button Standard control panel Optional control panel 16 www gateway com Starting your server When the power sleep LED is It means Green The server is turned on Off The server is turned off if ACPI is off Slowly blinking Low power state S1 if ACPI is on Off Low power state S4 S5 if ACPI is on During the POST sequence it takes from 3 to 10 minutes to see the first screen This is normal and does not indicate an error or problem Important WA N
109. efine Logical Drives using the arrays defined in the we previous screen Logical Drive 1 Configuration pr l RAIDO x Array 0 R0 23847 2MB R5 178854NB LDO RAIDO 715408 MB Optimal Stripe Size a wy Read Policy l No Read Ahead x rite Policy l Write Thru E pe Policy l Direct IO x ja m M Array n RAID Level Size Available pes Size l HB Accept i gt Reset m Back m Next X Cancel Choose parameters for new Logical Drive Step 4 5 9 Select the RAID Level from the list 10 Select the Stripe Size from the list Specify the size of the segment written to each disk in a RAID configuration You can set the stripe size to 4 8 16 32 64 or 128 Kbytes The default is 64 Kbytes 11 Select the Read Policy from the list to enable the read ahead feature for the logical drive You can set this parameter to m Normal specifies that the controller does not use read ahead for the current logical drive m Read ahead specifies that additional consecutive stripes are read and buffered into cache This option will improve performance for sequential reads m Adaptive specifies that the controller begins using readahead if the two most recent disk accesses occurred in sequential sectors www gateway com 169 Chapter 6 Configuring your RAID solutions 170 12 13 14 Select the Write Policy from the list to set the write and cache policies The write policy parameter specifies the cache write p
110. electrical code during installation Enable the new PCI card If you are using the operating system hot plug interface wait for the interface to appear on your monitor then confirm the device to be enabled OR 103 Chapter 4 Installing Components If you are using the hardware hot plug interface press the attention button for the slot containing the new PCI card Important A 12 Wait for the power LED to turn on To abort the hot plug operation press the attention button again within five seconds If the attention LED is blinking a power fault has occurred If this Important continues remove the new PCI card wait for the LED to turn off then restart the hot plug installation 13 When the power LED has turned on follow the instructions in Closing the server case on page 72 Cold installation or removal of PCI expansion cards P To install a non hot swap PCI expansion card PCI cards in slots 6 or 7 without turning off your server and disconnecting it from the AC power source Damage will occur to your system if you attempt to install or remove Caution A 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the new PCI card from the anti static bag and place it on an ESD protected work surface Caution A 4 Change the card jumpers as required refer to the documentation that accompanied t
111. electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Press the latch on the memory board handle and lift the handle to unlock the memory board 4 pull up on the memory board handle and lift the memory board from the server 5 Install or replace DIMMs on the memory board by following the instructions in Installing and removing DIMMs on page 91 OR Install a memory board air baffle into the open memory slot on the system board the proceed to Step 8 6 Make sure the handle on the memory board is in the open up position then align the ends of memory board with the card guides at each end and insert the memory board into the memory board slot ARMAAN Matawavy cary www gateway com 89 Chapter 4 Installing Components 7 Push the memory board handle down into the locked position 8 Follow the instructions in Closing the server case on page 72 To add a memory board while the system is off 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the memory board air baffle from the memory slot you intend to use 4 Install DIMMs on the new memory board by following the instructions in Installing and removing DIMMs on page 91 5 Make sure the handle on the memory board is in the open up position then align the ends of memory board with the
112. en the System Options menu opens use the down arrow key to select Boot Maintenance Manager then press ENTER The Boot Maintenance Manager menu opens Select Boot Options from the menu then press ENTER Use the down arrow key to highlight Select Legacy Hard Drive Order then press ENTER Use the down arrow key to highlight HardDisk Drive 00 then press ENTER Select Apply Changes then press ENTER Press Esc repeatedly until the Boot Maintenance Manager menu opens 10 Select Reset System then press ENTER 11 After the server has rebooted access the System Options menu as described in Step 3 12 Select Boot Manager and make sure the USB flash memory device is shown as a selectable boot device then exit the menu Expansion cards Your server does not recognize an expansion card m Restart your server 217 Chapter 7 Troubleshooting m Make sure that you have installed the necessary software or driver For more information see the card s documentation Reseat the card For more information see PCI expansion cards on page 98 m Install the card in a different slot e Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your server by pressing the reset button m Restart your server by pressing the reset button m Open your server and make sure that the cables are connected correctl
113. ent battery There is a danger of explosion if battery is incorrectly replaced Warning D Replace only with the same or equivalent type of battery recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions To replace the battery 1 2 3 4 O ol Print the appendix for BIOS Settings in this guide Follow the instructions in Opening the BIOS Setup utility on page 154 Record the BIOS settings on your printout then close the utility Turn off your server then follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 Remove the memory board or memory board air baffle from slot A by following the instructions in Installing and removing memory boards on page 85 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Place your finger on the edge of the battery between the two smaller prongs that hold the battery in place o A E E E TOC HHE 147 Chapter 4 Installing Components 148 9 10 11 12 13 14 15 16 17 Push the battery toward the larger prongs until the edge of the battery clears the small prongs the
114. er Control adds remote KVM functionality High speed access to a dedicated NIC for the BMC on the Advanced Edition module The Intel Advanced Remote Server Control email alerting embedded CLI embedded web BMC resident SNMP agent SOL and other firmware resident features are available Out of Band OOB This means that these features are available even when the Operating System is not running or the AC power is off Updating the BMC firmware You should update the BMC firmware when Gateway Customer Care instructs you to update it uninstalled prior to installing or upgrading an IMM module For additional information see Installing an Intel Management Module If Gateway Server Manager GSM software is installed it must be Important A IMM on page 124 47 Chapter 3 Managing and Maintaining Your Server To update the BMC firmware without Boot Block and Force Firmware updates 1 Download the current SUP CD image from www support gateway com and create a DOS bootable SUP CD For information on creating a SUP CD see Creating a DOS bootable System Update Package SUP CD on page 42 2 Follow the instructions included in the ReadMe txt file in the BMC folder 3 Turn off the server then disconnect the power cord and wait for the Standby power LED to turn off To update the BMC firmware with Boot Block updates Important A 1 Follow the instructions in Preventing static electricity discharge on page
115. er when operated between 170 VAC and 264 VAC Each module requires a power cord to supply AC power to the server When two power supply modules are installed the system supports 1 1 power cord redundancy which lets the server be powered from two separate AC sources In this configuration the server will continue to operate without interruption when one of the AC sources fails The modules are capable of power safe monitoring Power supply module LEDs indicate the condition of the module and the AC power source Power good LED green Fault LED orange AC OK LED green 133 Chapter 4 Installing Components LED Location Power good Top LED green Fault LED Center orange AC OK LED Bottom green Description This LED is lit whenever the power is turned on This LED is lit when a power rail has failed even if the power supply is in a latched state The only time this LED is not lit during a fault condition is if the 3 3VSB is lost This LED is not lit when the server is turned off This LED is lit when the power supply module is plugged into an active AC power source Replacing a power supply module Your server uses as many as two hot swappable redundant power supplies If two power supply modules are installed and one of them fails the other power supply module supports the server while you replace the failed module You do not need to turn off the server or disconnect peripheral devices to replace a failed
116. es press ENTER The Exit menu screen will open 7 Use the up and down arrow keys to select one of the following options Cancel Exit To cancel the exit and return to the adapter or device properties screen Save Changes then exit this menu To save your changes and exit the menu Discard changes then exit this menu To discard your changes and exit the menu Exit the Configuration Utility To exit the utility entirely If you made changes the system will reboot when you exit the utility Chapter 2 Setting Up Your Server 34 www gateway com Chapter 3 Managing and Maintaining Your Server e Managing your server and network e Preparing for system recovery e Caring for your server 35 Chapter 3 Managing and Maintaining Your Server System administration Gateway Server Manager Gateway Server Manager lets you manage multiple computers on a Windows network from a single window then implement commands and policies across the network with a single action With Gateway Server Manager you can run system management tasks which are triggered by certain events or conditions Printed documentation comes with the Gateway Server Manager CD You can find additional documentation in the program s online help Local control panel This optional feature provides an intelligent front panel for your server and lets you configure the server monitor system status and control the server from the panel The LCD panel has it
117. evices screen The Physical Devices window displays the status of the physical drives Click Finish to accept the displayed configuration A dialog box prompts you to initialize We recommend initializing all newly created logical drives f Initializing a logical drive deletes all information on the physical drives Caution A that compose the logical drive most recently created logical drive by clicking Undo You cannot undo an array after you finish running the Configuration When you are running the Configuration Wizard you can remove the Important A Wizard To initialize logical drives 1 2 Select the adapter from the Adapter box Select the logical drives you plan to initialize then select Initialize from the Logical Drive menu The Initialize screen has a separate window for each logical drive A bar graph displays the progress of the initialization Click Abort if you want to stop the initialization Repeat this process for each adapter in the system 189 Chapter 6 Configuring your RAID solutions To check the rebuild rate m Select the correct adapter from the Adapter box then select Rebuild Rate from the Adapter menu If there is more than one adapter in the system click each adapter and check the rebuild rate The rebuild rate is not affected when you clear the configuration To Exit the Web Console m Select Exit from the Configuration menu to quit the Web Console Reclaiming hot spare dis
118. ew Only Full Access Password Sea e Reset Help About B bene Biftocalintranet 185 www gateway com Chapter 6 Configuring your RAID solutions 3 Select Full Access enter you password then click Submit The Management Options screen opens Manage and Configure Intett RAID Controllers Featuring Intel XSeale Technology Seleet Device to View Operations Physical View Adapter Channel 00 State Ready Type ARCHIVE Modal Python 2838 XXX Channel 1 1 0 State Onkne Type FUJITSU Model MAN3IZ4MC LL State Onkne Type FUJITSU Model MAN3IZ4MC 12 Stale Ready Type FUJITSU Model MANJIS4MC 14 StoteOnline Type FUJITSU Model MAN3IS4MC 14 State Online Type FUJITSU Model MAN3IS4MC tS StoteOnline Type FUJITSU Model MAN3ISAMC Log Data Av Logical View Adapter 0 LogieaiDrived Optimal E lO State Online Type FUJITSU Model MAN3IS4MC S 1 State Online Type FUJITSU Model MAN3IS4MC Logeallnvel Optunal Yt TStote Online Typa FUJITSU Model MAN3134MC Yt AStote Online Typa FUJITSU Model MAN3I34MC ED S State Online Type FUJITSU Model MAN3IS4MC 186 www gateway com Launching the Web Console The following table describes the options available on this screen Option Adapter Config Wizard Description This option lets you configure the adapter properties This option provides a series of options to let you create new drive arrays add capacity to existing arrays or modify existing
119. ews securing the rack faceplate to the front of the chassis then remove the faceplate 9 Align the screw holes in the pedestal faceplate with the holes on the front of the chassis then secure with the Torx screws you previously removed Insert and partially tighten four screws before inserting the remaining screws then fully tighten the screws 2 Torx Screw www gateway com 13 Chapter 2 Setting Up Your Server 10 Reinstall the optional control panel by following the instructions in Removing and installing the control panel on page 84 11 Set the server upright on its casters and reconnect the data and power cables 14 www gateway com Protecting from power source problems Protecting from power source problems Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server High voltages can enter your server through the power cord and the Caution A modem and network connections Protect your server by using a surge protector If you have a modem use a surge protector that has the
120. fle if you removed it 11 Replace the fibre channel module by following the instructions in Installing or removing the fibre channel module on page 108 12 Replace the memory boards or memory board air baffles into memory slots C and D by following the instructions in Installing and removing memory boards on page 85 13 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 14 Follow the instructions in Closing the server case on page 72 123 Chapter 4 Installing Components Installing an Intel Management Module IMM P To install an Intel Management Module IMM Uninstall the Gateway Server Manager GSM software from your server 2 Follow the instructions in Preventing static electricity discharge on page 65 3 Follow the instructions in Opening the server case on page 66 4 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 5 Remove the memory boards or memoty board air baffles from slots A and B by following the instructions in Installing and removing memory boards on page 85 6 Install the nylon standoff into the hole in the IMM module board which corresponds to the hole in the system board see the illustration on page 125 The snap fit end of the standoff go into the hole in the IMM module Important A board The snap loc
121. following the instructions in Removing and installing the processor air baffle on page 67 14 Follow the instructions in Closing the server case on page 72 The processor core VRM sockets are located on the system board Important A under the center brace however you do not need to remove the center brace to install or remove the VRMs To remove a processor core VRM Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Remove the memory boards or memory board air baffles from memory slots C and D by following the instructions in Installing and removing memory boards on page 85 5 Remove the fibre channel module by following the instructions in Installing or removing the fibre channel module on page 108 Processors 6 If you are removing the VRM for the fourth processor remove the VRM air baffle by pushing down on the top of the baffle and pulling the baffle away at an angle from the center brace 7 Gently spread the retaining clips at each end of the VRM socket which makes the VRM pop up from the socket 8 Holding the VRM by the edges remove it from the socket 9 Place the VRM into an anti static bag for storage 10 Reinstall the VRM air baf
122. from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with standard 4 post cabinets that have front and back vertical posts If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer Refer to the documentation that comes with the rackmount rail kit for installation instructions needed use an appropriate lifting device A fully loaded Gateway Lifting the server and attaching it to the rack is a two person job If Warning D 9715 server weighs about 130 Ibs 60 kg Before attaching cabinet accessories make sure that the server is Caution A turned off and all power cords are unplugged Caution A The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling 10 Setting up the hardware Converting to pedestal configuration To convert your server to a pedestal configuration you need a pedestal conversion kit To order the conversion kit contact Gateway Customer Care Gateway Sales or visit accessories gateway com For more information on contacting Customer Care see Telephone support on page 223 Contents of the conversion kit The pedestal conversion kit contains th
123. g ESD ESD can permanently damage electrostatic discharge sensitive Caution A guidelines every time you open the server case Before working with server components follow these guidelines Turn off the server by pressing and holding the power button on the front of the server for several seconds then unplug the power cords and all other cables Press the power button to drain any residual power from the server Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning D Avoid static causing surfaces such as carpeted floors plastic and packing foam To prevent risk of electric shock do not insert any object into the vent holes of the power supply module Avoid working on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 65 Chapter 4 Installing Components Opening the server case Because the components inside your server are extremely sensitive to static electricit
124. g the contacts can cause electrostatic damage to the card 100 www gateway com PCI expansion cards 10 Install an expansion slot cover over the empty slot or install a replacement card in the slot m To install an expansion slot cover align the cover with the slot from the back of the chassis then press the cover into the slot Rotate the card retention clip into the chassis to the closed position m To install a replacement card see To install a hot swap PCI expansion card on page 102 11 Follow the instructions in Closing the server case on page 72 P To remove a hot swap PCI expansion card with hardware hot plug interface Only PCI cards in slots 1 5 are hot swappable Do not attempt to Caution A install or remove PCI cards in slots 6 or 7 without turning off your server and disconnecting it from the AC power source Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 but do not turn off or unplug the server 3 Press the attention button adjacent the PCI slot for the card to be removed then wait for the power LED for that slot to turn off Important A 4 Disconnect any cables attached to the card To abort the hot plug operation press the attention button again within five seconds 5 Push the top of the card retention clip for the slot you are using down slightly then rotate it out the b
125. gal Information Environmental information 262 The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of life product
126. gs lt Device Properties gt Takes you to the Device Properties screen Host SCSI ID 0 to 15 SCSI Bus Scan Order Low to High 0 Max or High to Low Max 0 Removable Media Support None Boot Drive Only or With Media Installed CHS Cylinder Head Sector Mapping SCSI Plug and Play Mapping or Alternate CHS Mapping Spinup Delay Secs 1 to 15 Chapter 2 Setting Up Your Server 32 m Secondary Cluster Server No or Yes m Termination Control Auto m lt Restore Defaults gt to discard the changes and restore the default configuration of the adapters 4 if you selected anything but lt Device Properties gt go to Step 6 OR If you selected lt Device Properties gt press ENTER The Device Properties screen opens The Device Properties screen is large and requires the use of the Important A arrow keys or scroll bars to scroll left and to scroll down to see all of the configuration options 5 Use the up and down arrow keys to select options from the list and to change the settings m MB Sec 320 m MT Sec 0 or 5 10 20 40 80 160 m Data Width 16 or 8 m Scan ID Yes or No m Scan Luns gt 0 Yes or No Configuring SCSI features Disconnect On or Off SCSI Timeout lt 10 gt Queue Tags On or Off lt Restore Defaults gt to discard the changes and restore the default configuration 6 Press Esc to discard your changes and exit OR When you are finished making chang
127. he board toward the back of the chassis until the I O connectors engage the back panel then release the plunger 17 Connect the three cable bundle from the power distribution board to the power connectors on the system board see System board on page 5 18 Connect the chassis intrusion switch cable to the system board 19 Connect the internal SCSI connector to the system board 20 Install the plastic PCI dividers onto the system board 21 Install the center brace by following the instructions in Removing and installing the center brace on page 69 151 Chapter 4 Installing Components 152 22 23 24 25 26 27 28 29 30 31 Reinstall all PCI expansion cards by following the instructions in Cold installation or removal of PCI expansion cards on page 104 Reinstall the memory boards and memory board air baffles by following the instructions in Installing and removing memory boards on page 85 Reinstall the processor thermal blanks processors and heat sinks by following the instructions in Installation and removal of processors on page 111 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Connect any remaining cables to the system board Follow the instructions in Closing the server case on page 72 Turn on your server Press any key when the Gateway logo screen appears during startup The
128. he card then record the serial number and jumper settings Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 5 Push the top of the card retention clip for the slot you are using down slightly then rotate it out the back of the case to open it see illustration in To install a hot swap PCI expansion card on page 102 6 If necessary remove the expansion slot cover for the slot you are using by sliding it up from inside the chassis 104 10 PCI expansion cards Align the card with the slot then press down to seat the card in the slot If you are installing a full length card slide the front of the card into the front PCI card guide You can slightly rock the card end to end to seat it but do not bend the card sideways Rotate the card retention clip into the chassis to the closed position Connect any required cabling to the card Some accessory option card outputs exceed Class 2 or power source Caution A limits and therefore must use appropriate interconnecting cabling in accordance with the national electrical code during installation Follow the instructions in Closing the server case on page 72 P To remove a non hot swap PCI expansion card A ON oO 8 9 10 PCI cards in slots 6 or 7 without turning off your server and disconnecting it from the AC power source Damage will occur to your system if you a
129. he instructions in Removing and installing the processor air baffle on page 67 Disconnect the SATA and power cables from the SATA to IDE converter board on the back of the CD or DVD drive SATA to IDE converter board Remove the front panel cable from the SCSI hot swap backplane by following the instructions in Replacing the SCSI hot swap backplane on page 139 Press the blue release latch on the back of the CD DVD drive carrier then slide the drive carrier assembly out the opening in the front panel 7 Installing drives Lift up on the right rear corner of the CD or DVD drive to disengage it from the drive carrier then remove it from the carrier 10 11 12 Disconnect the SATA to IDE converter board from the back of the drive then place the drive in an anti static bag for storage Slide the empty drive carrier back into the server OR If you are replacing the drive see To install a CD or DVD drive on page 75 and begin at Step 6 Reconnect the front panel cable to the SCSI hot swap backplane by following the instructions in Replacing the SCSI hot swap backplane on page 139 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Follow the instructions in Closing the server case on page 72 To install a CD or DVD drive 1 2 3 Follow the instructions in Preventing
130. he tools you need 00 eee 64 TLOLQUe lt SCHIAGS wa nus bee ea eee Ha RE Rae pero eae hy Meas 64 Preventing static electricity discharge 0 cece tees 65 Opening the server case 2 ete eee 66 Removing and installing the processor air baffle 00000 e eee eee 67 Removing and installing the center brace 0 eee 69 Closing the server case 060 tte 72 InStalling Crives ea eta AME OSE ee Pete tee Get aha ea de te eta eh ag E a 73 Installing and removing the CD or DVD drive 0 00 c eee ee 73 Installing a fixed removable media drive in a 5 25 inch drive bay 77 Installing a hot swap hard drive 0 eee 80 Removing and installing the control panel 0 cece eee 84 Mema een wate 2 See bed Wah iE Ee a dace a Pees ev ae ee ek 85 Installing and removing memory boards 0 00 cee eee 85 Installing and removing DIMMS 0 cee eee 91 Configuring memory options 00000 cette 95 PCI expansion CardS 0 cect teeta 98 Hot installation or removal of PCI expansion cards 000 0 cece eee eee 99 Cold installation or removal of PCI expansion cards 00 0c eee 104 Fibre channel module 0 eee 106 Operating system driver installation and configuration 0000 cease 107 Fibre channel HBA manager software 0 c eee ee 108 Installing or removing the fibre channel module
131. hen click Restore Defaults Press F10 to save the changes and exit then press Y at the prompt to save the changes The server reboots to the default BIOS settings To manually recover the default BIOS settings with jumpers 1 2 158 Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 66 Moving the jumper while the power is on can damage your server Caution A Always turn off the server and unplug the power cords and all other cables before changing the jumper Updating the BIOS 3 Remove the jumper across pins 1 2 of jumper J4A3 then place the jumper across pins 2 3 BIOS Write Protect Clear gt O gt O ro gt fo Defauit Detault Detaut o Q oll Enabled L Enabled alo slo ol 3 0 FRB3 BMC FWHID Disable Reset d Defaut Defaut j r 5 Enabled 3 L Enabled i J8C2 J8C3 Circuit Breaker Type ial F Detaut 100V 7 15A 4 Follow the instructions in Closing the server case on page 72 5 Insert a DOS bootable CD SCCD or current SUP CD into the CD drive or a DOS bootable USB disk on key
132. icates that the board is in a memory mirrored configuration To configure memory mirroring 1 2 During server startup access the System Options Menu See Starting your server on page 16 Press the up and down arrow keys to select BIOS Setup Utility from the System Options Menu then press ENTER The BIOS Setup utility opens Press the up and down arrow keys to select Memory then press ENTER The Memory configuration menu opens Press the up and down arrow keys to select Configure System RAS and Performance then press ENTER The Configure System RAS and Performance screen opens Set the Desired Memory Configuration to Mirror Select View Configuration Details m Make sure that Configuration Possible indicates Yes If it indicates No you may need to install more memory to meet the requirements of the selected configuration Press F10 to save your changes and exit Press Y to confirm and the server reboots with the changes 97 Chapter 4 Installing Components PCI expansion cards Your server uses the PCI X bus Use the following chart to determine the PCI slot into which you should install your expansion card 98 install or remove PCI cards in slots 6 or 7 without turning off your Only PCI cards in slots 1 5 are hot swappable Do not attempt to Caution A PCI slot 1 N O Oo A WO PN server and disconnecting it from the AC power source Description PCI Express x8 Hot swap PCI X Runs
133. igured arrays Each logical drive has a label such as LD 0 RAID level and drive capacity Spanned arrays use hyphenated array numbers such as LDO 1 which indicates disk drive 1 in array 0 To create an array 1 Hold down the CTRL key and click the drives you want to add to the array The selected drives will be highlighted in blue 2 Click Add to Array A new logical drive will be displayed in the Arrays pane 3 Click Accept then Next to continue Defining logical drives 188 After configuring the physical drives the Logical Drive Parameter screen opens This screen displays the logical drive s for you to define You can specify the RAID level and size You can also span arrays and set advanced parameters The Logical Drive window displays all the arrays on the current adapter and the global hot spare drive pool Web Console labels logical drives as New or LDO LD1 LD2 and so forth You must define all the logical drives to be configured in the new array Do not create drives that span the current array and another array Uncheck the Span Array box To define logical drives 1 Click the RAID Level from the list The Wizard does not permit an invalid RAID level configuration 2 Set the size by accepting the default or by entering a smaller size in the Size box Specify a smaller size to leave room in the array for additional logical drives Creating multiple logical drives in the same array disables FlexRAID so you canno
134. ining clips 8 Pull the plastic tabs away from the sides of the DIMM socket If you are replacing a DIMM remove the old one www gateway com 127 Chapter 4 Installing Components 9 Holding the DIMM by the edges align the notch on the bottom edge of the DIMM with the notch in the DIMM socket and press the DIMM firmly into the socket The tabs on the sides of the DIMM socket should secure the DIMM automatically 10 Reinstall the PCI expansion card into PCI slot 7 if removed by following the 11 instructions in Cold installation or removal of PCI expansion cards on page 104 Reinstall the memory board or memory board air baffle by following the instructions in Installing and removing memory boards on page 85 12 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 13 Follow the instructions in Closing the server case on page 72 14 Configure the BIOS settings to enable the ROMB option To remove the RAID activation key and RAID DIMM 128 1 2 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Remove the memory board or memory board air baffle from slot C by following the instructions in Installing and removing memory boards on page 85 Remove the PCI expansion card from PCI slot 7 if installed by following the instructi
135. instructions in Opening the server case on page 66 11 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 www gateway com 49 Chapter 3 Managing and Maintaining Your Server 12 Move the shorting block from pins 1 2 to pins 2 3 on the Boot Block Update jumper J1B1 on the IMM module 13 Follow the instructions in Closing the server case on page 72 14 Restart your server then press any key when the Gateway logo screen appears during startup The System Options menu opens 15 Select BIOS Setup utility then press ENTER The BIOS Setup utility opens 16 Use the down arrow key to select Boot Manager then press ENTER The Boot Option menu opens 17 Select your normal boot drive from the list then press ENTER The server will now boot normally Embedded Web Server The Embedded Web Server has six firmware resident Web pages m System Summary Page displays the overall system health and health indicators for individual sensors System Event Log displays selected number of records from the System Event Log Power provides power and reset controls m IPMI Command accepts IPMI hex commands or Native CLI commands and returns a response Configuration provides configuration controls for the embedded web server m Help provides on line help Each page has navigation links on the left side for quick navigation to another page plu
136. ity on page 153 For information on BIOS settings see BIOS Settings on page 235 For information on the RAID BIOS Console utility see Configuring your RAID solutions on page 163 For information on a specific RAID console for an add in RAID solution see the documentation on that hardware which accompanied your server Configuring SCSI features Configuring SCSI features The LSI Logic MPT SCSI Setup Utility lets you configure your server s SCSI features For information on configuring your RAID solutions see Configuring your RAID solutions on page 163 To access the LSI Logic MPT SCSI Setup Utility 1 Press CTRL C during POST right after the memory test but prior to entering the System Options menu The LSI Logic MPT SCSI Setup Utility main menu screen opens 4000 7 Yes Enabled 4100 g Yes Enabled 2 Press F2 to access the menu bar at the top of the screen then press the HOME and END keys to select either the Boot Adapter List or Global Properties To access and change the Boot Adapter List 1 Follow the instructions in To access the LSI Logic MPT SCSI Setup Utility on page 27 Chapter 2 Setting Up Your Server 2 Press F2 to access the menu bar at the top of the screen then press the HOME and END keys to select the Boot Adapter List The Boot Adapter List screen opens This list lets you add or remove boot adapters by highlighting the boot adapter and pressing the or key to chang
137. ize the additional processor For more information see your operating system s documentation To install a processor 114 1 oF ON Install the most current BIOS version For more information see Updating the BIOS on page 155 Follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Special handling of Intel Xeon processors on page 111 Follow the instructions in Opening the server case on page 66 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Processors 6 Ifa processor thermal blank is installed remove it by loosening the four screws one at each corner and lifting the thermal blank from the processor socket v gateway com 115 Chapter 4 Installing Components 8 Install the new processor into the processor socket Make sure that m You install the processors in order from CPU socket 1 through CPU socket 4 with the new processor being installed in the next available socket m The triangular arrow on the corner of the processor aligns with the triangular hole on the corner of the processor socket m The processor is flush with the socket performance the processors should be the same speed Otherwise applications that detect processor speed could cause problems If only one processor is installed it must be installed in the CPU 1 If y
138. k end of the standoff go into hole in the system board i Snap fit end goes into Ed h IMM board Snap lock end goes T into system board 124 7 10 11 12 Installing an Intel Management Module IMM Find the IMM connector on the right side of the system board Grasp the module board by one edge and the plastic handling strap close to the mounting connector align the board with the IMM connector on the system board then gently apply pressure to seat the module Make sure the module is fully seated and the nylon standoffs are inserted into the corresponding holes in the system board Replace the memory boards or memory board air baffles into memory slots C and D by following the instructions in Installing and removing memory boards on page 85 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Follow the instructions in Closing the server case on page 72 Follow the instructions in Updating the BMC firmware on page 47 Following the installation of a new Intel Management Module you must reinstall the GSM software from a CD which accompanied your server and update the FRU SDR see FRU SDR Load utility on page 54 When you subsequently reboot your server the GSM software will take over management of the server For information on the Embedded Web Server see Embedded Web Server
139. ks To reclaim hot spare disks m Select the drive and select Remove Hot Spare from the right pane The Web Console changes the state of the selected drives to the READY state Reconfiguring existing arrays This section provides instructions for adding and removing physical drives from existing arrays Adding a physical drive to an existing array To add a physical drive to an array 1 Go to the Config View screen 2 Highlight the logical drive and select properties from the left pane Select the drive to add from the Add Physical Drive pane 190 Launching the Web Console Removing a physical drive from an array To selectively remove hard drives from an existing array 1 Go to the Config View screen 2 Highlight the logical drive you want to remove then select Delete from the left pane www gateway com 191 Chapter 6 Configuring your RAID solutions 192 www gateway com Chapter 7 Troubleshooting e Interpreting error messages and codes e Troubleshooting e Getting telephone support and training If the suggestions in this chapter do not correct the problem see Telephone support on page 223 for more information about how to get help 193 Chapter 7 Troubleshooting Safety guidelines While troubleshooting your server follow these safety guidelines 194 Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor
140. l trip error Processor 4 thermal trip error Processor 1 disabled Processor 2 disabled Processor 3 disabled Processor 4 disabled Processor 1 failed FRB 3 timer Processor 2 failed FRB 3 timer Processor 3 failed FRB 3 timer Severity Major Major Major Major Major Major Major Major Major Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Minor Response Pause Pause Pause Pause Pause Pause Halt Pause Pause Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning 207 Chapter 7 Troubleshooting 208 Error code 8144 8160 8161 8162 8163 8180 8181 8182 8183 8190 8198 0192 0193 0194 0195 0196 81A0 0197 8300 8306 8305 Error message Processor 4 failed FRB 3 timer Unable to apply microcode update to processor 1 Unable to apply microcode update to processor 2 Unable to apply microcode update to processor 3 Unable to apply microcode update to processor 4 BIOS does not support the current stepping for processor 1 BIOS does not support the current stepping for processor 2 BIOS does not support the current stepping for processor 3 BIOS does not support the current stepping for processor 4 Watchdog timer failed on last boot OS boot watchdog timer failure L3 cache size mismatch CPUID processor stepping are different CPUID proces
141. lem if Power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try Restart your server and access the BIOS Setup utility 197 Chapter 7 Troubleshooting To restart and access the BIOS Setup utility 1 At the Gateway Logo screen press any key to access the System Options menu The System Options menu opens 2 Select the BIOS Setup Utility then press ENTER The BIOS Setup utility opens 3 Correct any discrepancies then save changes and exit m Remove the top cover by following the instructions in Opening the server case on page 66 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins To avoid bodily injury do not attempt to troubleshoot your server Warning D problem if Power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician m If you have the correct test equipment make sure that the new battery has power Although unlikel
142. llow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Remove the memory board or memory board air baffle from slot D by following the instructions in Installing and removing memory boards on page 85 5 Disconnect the battery cable from the system board 131 Chapter 4 Installing Components 132 6 7 Push the battery to the right to disengage it from the side of the chassis then remove it from the chassis Reinstall the memory board or memory board air baffle into slot D by following the instructions in Installing and removing memory boards on page 85 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Follow the instructions in Closing the server case on page 72 Power subsystem Power subsystem The power subsystem includes the power supply modules the power distribution board and the plug in VRMs The power subsystem can be configured in either of two ways m Two power supply modules installed providing 1 1 redundant power at 220 VAC 115 120 127 VAC and 100 110 VAC m One power supply module installed providing non redundant power at 220 VAC 115 120 127 VAC and 100 110 VAC Each current sharing power supply module has auto ranging input and provides 1570W of pow
143. llow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Gently spread the retaining clips at each end of the VRM socket causing the VRM to lift from the socket Chapter 4 Installing Components 5 Holding the VRM by the edges lift it from the socket 6 Place the VRM into an anti static bag for storage 7 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 8 Follow the instructions in Closing the server case on page 72 The processor core VRM sockets are located on the system board Important under the center brace however you do not need to remove the center brace to install or remove the VRMs To install a processor core VRM Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 120 www gat Processors 4 Remove the memory boards or memory board air baffles from memory slots C and D by following the instructions in Installing and removing memory boards on pag
144. logy efi Basic EFI Shell commands Basic EFI Shell commands The following table shows a set of basic EFI Shell commands used to manage files the EFI NVRAM Shell and boot commands Command lt drive_name gt alias bdv sname value attrib b rhs file bcfg botmaint break cd path cls background color comp file1 file2 connect r c Handle eDeviceHandle DriverHandle cp r file file dest date mm dd yy dblk device Lba Blocks devices b 1XXX devtree b d dh b p prot_id handle disconnect DeviceHandle DriverHandle ChildHandle dmem address size MMIO dmpstore drivers b IXXX drvcfg c IXXX f v s drvdiag c IXXX s e m Description Changes drives For example entering fs0 and pressing ENTER changes the drive to the LS 240 drive Sets or gets alias settings Views or sets file attributes Configures boot driver and load options in EFl NVRAM Launches Boot Maintenance Manager Executes a breakpoint Changes the current directory Clears the screen Compares two files Binds the EFI driver to a device and starts the driver Copies files and directories r recursive Gets or sets the date Performs a hex dump of BIklo Devices Displays devices Displays device tree Dumps handle information Disconnects device from driver Displays the contents of memory Dumps the variable store Displays
145. low these instructions to help guard against personal injury Warning D and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not
146. m Same size m Same manufacturer m Same number of devices on the DIMMs DIMM banks must be populated in order on each memory board starting with Bank 1 sockets 1A and 1B Dual rank DIMMs must be populated before single rank DIMMs For best memory performance use identical DIMMs on each memory board Use only DDR2 DIMMs No other DIMMs will fit into the DIMM sockets Use only DIMMs with gold plated edge connectors The maximum DIMM height is 1 75 inches 4 445 cm Do not install DIMMs that exceed this height 91 Chapter 4 Installing Components board will result in damage to the DIMM damage to the socket or Attempts to force non DDR2 DIMMs into a socket on the memory Caution A damage to both Use extreme care when installing DIMMs Applying too much pressure can damage the DIMM socket or the DIMM DIMMs are keyed and can only be installed one way Hold DIMMs by the edges Do not touch the gold connectors or the components DIMM 1B DIMM 1A DIMM 2B DIMM 2A To install or replace DIMMs 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the memory board or memory board air baffle from the system board by following the instructions in Installing and removing memory boards on page 85 92 www gate Memory 4 Remove the DIMM cover from the memory board a
147. mory board D DIMM1B mismatch Memory board D DIMM2A mismatch Memory board D DIMM2B mismatch Memory board A DIMM1A correctable ECC error Memory board A DIMM 1B correctable ECC error Memory board A DIMM2A correctable ECC error Memory board A DIMM2B correctable ECC error Memory board B DIMM1A correctable ECC error Memory board B DIMM1B correctable ECC error Memory board B DIMM2A correctable ECC error Memory board B DIMM2B correctable ECC error Severity Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major LED information Response Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause 211 Chapter 7 Troubleshooting 212 Error code 8590 8591 8592 8593 8598 8599 859A 859B 85A0 85A1 85A2 85A3 85A8 85A9 85AA 85AB 85B0 Error message Memory board C DIMM1A correctable ECC error Memory board C DIMM1B correctable ECC error Memory board C DIMM2A correctable ECC error Memory board C DIMM2B correctable ECC error Memory board D DIMM1A correctable ECC error Memory board D DIMM1B correctable ECC error Memory board D DIMM2A correctable ECC error Memory board D DIMM2B correctable ECC error
148. mportant A 13 Click to start writing to the CD The CD created will be DOS bootable and will contain the latest updates for BIOS FRU CMOS and so on CD burning software must be installed on your system for this process to work 42 Creating a DOS bootable System Update Package SUP CD Booting from the SUP CD Restart your server then press any key when the Gateway logo screen appears during startup The System Options menu opens 2 Select BIOS Setup utility then press ENTER The BIOS Setup utility opens 3 Use the down arrow key to select Boot Manager then press ENTER The Boot Option menu opens www gateway com 43 Chapter 3 Managing and Maintaining Your Server 44 4 oa 10 Select the CD drive on the Boot Options menu then press ENTER The server will now boot to the CD drive If the CD drive is not detected see CD or DVD drive on page 214 Insert the bootable CD into the CD drive Exit the System Options menu and let the server continue to boot After the updates are completed restart your server then press any key when the Gateway logo screen appears during startup The System Options menu opens Select BIOS Setup utility then press ENTER The BIOS Setup utility opens Use the down arrow key to select Boot Manager then press ENTER The Boot Option menu opens Select your normal boot drive from the list then press ENTER The server will now boot normally Baseboard Management
149. n pull up on the battery and lift it from the server Make sure that the positive side of the new battery is facing correctly then press the new battery into the socket until it snaps into place Replace the memory board or memory board air baffle by following the instructions in Installing and removing memory boards on page 85 Follow the instructions in Closing the server case on page 72 Turn on the server Press any key when the Gateway logo screen appears during startup The System Options menu opens Select the BIOS Setup utility then press ENTER The BIOS Setup utility opens Restore any BIOS settings that you wrote down in Step 3 Save all your settings and close the BIOS Setup utility Replacing the system board Replacing the system board To replace the system board 1 2 3 10 11 12 Follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Remove the processor thermal blanks heat sinks and processors by following the instructions in Installation and removal of processors on page 111 Remove the memory boards and memory board air baffles by following the instructions in Cold removal and installation of memory boards on page 89 Remove all of the PCI
150. ne by following the instructions in Replacing the SCSI hot swap backplane on page 139 Reinstall the power supply module remove both if two were removed by following the instructions in Replacing a power supply module on page 134 Reinstall the system board by following the instructions in Replacing the system board on page 149 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 Follow the instructions in Closing the server case on page 72 Connect power to the server and restart Replacing the SCSI hot swap backplane Replacing the SCSI hot swap backplane Your server can hold as many as ten SCSI hot swap drives in a hot swap drive cage The hot swap drive cage is connected to the SCSI backplane which provides power and data interface between the drives and the server The SCSI hot swap backplane is located behind the SCSI drive bays hot swap backplane note their locations to make sure they are reinstalled in their original positions Failure to reinstall the drives in When removing SCSI drives in preparation to replace the SCSI Caution A the original locations could result in loss of data To replace the SCSI hot swap backplane 1 2 3 Follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 Remove the processor
151. ns 10 5 x 27 8 x 17 6 inches 26 2 x 70 6 x 44 7 cm 130 Ibs 60 kg or more varies by configuration 6 hot swap system fans speed adjustable in a redundant 5 1 configuration USB 5 Serial 1 VGA 2 RJ 45 LAN 2 1 SM NIC An LCD Local Control Panel is optional Two 5 25 drive bays available standard Optional drives USB diskette drive CD ROM CD R or DVD ROM Tape drive Support for ten hot swap Ultra 320 SCSI hard drives Supports full length full height PCI expansion cards Two 1570W power supplies in a redundant 1 1 configuration Supports Windows Server 2003 Enterprise x64 Edition Windows Server 2003 Enterprise 32 bit SP1 Red Hat Enterprise Linux 4 32 bit and Intel EM64T versions Red Hat Enterprise Linux 3 for Intel EM64T Update 4 Red Hat Enterprise Linux 3 32 bit Update 4 SuSE Linux Enterprise Server 9 32 bit and Intel EM64T versions SP1 SuSE Linux Enterprise Server 8 SP3 Compatible with a Windows NT FCC Class A UL cUL System board specifications System board specifications Processor Chipset Memory PCI device slot Video Four sockets for Intel Xeon MP processors with 1 MB of L2 cache or as much as 8 MB of L3 cache Voltage Regulator Modules Embedded VRDs supply core voltage for processors 1 and 2 Two 10 2LD VRMs supply core voltage for processors 3 and 4 One 9 1 VRM supplies cache voltage for processors
152. ntel Management Module IMM The FRU SDR must also be updated whenever you update the BIOS Using the FRU SDR Load Utility you can also m Determine the product configuration based on instructions in a master configuration file m Display the FRU information Baseboard Management Controller BMC m Update the non volatile storage device associated with the BMC that holds the SDR and FRU information m Generically handle FRU devices that might not be associated with the BMC m View and direct results to the standard output device Each time you update the FRU SDR we recommend that you check support gateway com for the most current version of the utility If you find a version that is newer than the one included on the SCCD download the newer version and use it instead of the SCCD following the instructions included with the new files If you are using the SCCD to update the FRU SDR use the following procedure To update the FRU SDR 1 25 Download the current SUP CD image from www support gateway com and create a DOS bootable SUP CD For information on creating a SUP CD see Creating a DOS bootable System Update Package SUP CD on page 42 Put the SUP CD in the CD drive and reboot from the CD Open the FRU folder and click FRUSDR EXE When you are asked if you have an optional cooling kit installed type Y if your system has redundant fans installed or N if your system has only the basic fans installed Exit th
153. ntinuously m Remove the diskette from the drive If the light stays on try restarting your server m Unplug and replug the USB cable from the drive to the server m Try plugging the drive into a different computer USB flash memory device Your server does not detect a USB flash memory device m Check to see if the USB flash memory device is shown in the Boot Maintenance Manager m Make sure the USB flash memory device is correctly inserted into the USB connector then reset the server Do not remove the USB flash memory device while the server reboots then check the boot manager again if these suggestions do not work do the following 1 Create a small FAT partition less than 64MB on a system that is running Windows XP 2 Format the partition as FAT 3 Reinstall the USB flash memory device into a USB port on the server then boot the server to the DOS disk in the USB diskette drive 4 Use FDISK EXE to delete all of the partition and create a small partition for DOS Make sure the partition is set to active 5 Turn the server off then back on 215 Chapter 7 Troubleshooting 6 Remove all other bootable media from the server Your server has problems booting to the USB flash memory device that has a partition and is formatted correctly To correct the problem Run FDISK MBR Make sure the partition is active Make sure the partition has been correctly formatted as a bootable partition ON Use the
154. o communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense void the FCC compliance and negate your authority to operate the Changes or modifications not expressly approved by Gateway could Caution A product Telecommunications per FCC part 68 applicable to products fitted with USA modems 258 Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes ha
155. o configure the console host and server for console redirection In this example the console is running under Windows The console and server are directly connected through the serial ports of both systems using a serial null modem cable To redirect the server console 1 Turn on the server 2 Press the up and down arrow keys to select BIOS Setup from the System Options Menu then press ENTER The BIOS setup utility menu opens 3 Press the up and down arrow keys to select Server Management menu then press ENTER The Server Management menu opens 4 Press the up and down arrow keys to select Console Redirection then select COM1 Console Redirection 5 Make the following settings m Set Console Redirect to Enabled m Set Connection Type to Direct m Set Baud Rate to 115 2K m Set the Flow Control to CTS RTS m Set the Terminal Type to VT UTF8 6 Press F10 then select Yes to save the changes and exit the BIOS Setup utility J Press ENTER to confirm The server reboots and console redirection is enabled 8 Turn off the server and configure the console 22 Controlling your server To configure the console 1 2 3 Turn on the console system and let the operating system start Click Start All Programs Accessories Communications then click Hyperterminal When the Connection Description window opens enter Guest in the Name field then click OK When the Connect To window opens click the COM port of the console to whi
156. olicy You can set the write policy to m Write back caching the controller sends a data transfer completion signal to the host when the controller cache receives all the data in a transaction m Write through caching the controller sends a data transfer completion signal to the host after the disk subsystem receives all the data in a transaction Write through caching is the default setting Write through caching has a data security advantage over Write back caching Write back caching has a performance advantage over Write through caching but it should only be enabled when the optional battery backup module is installed Caution A Select the Cache Policy from the list The cache policy applies to I O on a specific logical drive It does not affect the read ahead cache Do not use write back caching for any logical drive in a Novell NetWare volume The options are m Cached I O buffers all reads in cache memory m Direct O does not buffer reads in cache memory When possible Direct I O does not override the cache policy settings Direct I O transfers data to cache and the host concurrently If the same data block is read again the host reads it from cache memory Select the Span from the list Enable or disable the spanning mode for the current logical drive If spanning is enabled the logical drive can occupy space in more than one array If spanning is disabled the logical drive can occupy space in only one arr
157. on a clean ESD protected work surface Record the serial number from the module Align the fibre channel module with the expansion slot at the back of the chassis and with the fibre channel module slot on the system board then press down on the module to seat it in the slot Rotate the fibre channel retention clip into the closed position on the module Attach any required cables to the fibre channel module Reinstall the memory board of memory board air baffle by following the instructions in Installing and removing memory boards on page 85 9 Follow the instructions in Closing the server case on page 72 Processors Processors The server requires a minimum of one Intel Xeon MP processor or one Intel Xeon MP processor with iL3 cache The processors must be installed in sequential order from CPU socket 1 through CPU socket 4 Each processor socket must have either a processor and heat sink or a thermal blank installed The server automatically detects the processors each time you turn on the server Whenever you install new processors you should first install the most current version of the BIOS For more information see Updating the BIOS on page 155 Special handling of Intel Xeon processors Intel Xeon processors require special handling procedures Make sure you follow these guidelines whenever you handle the processors Follow the instructions in Preventing static electricity discharge on page 6
158. on the server The BIOS password s is cleared 6 Turn off the server then disconnect the power cords and all other cables connected to the server 161 Chapter 5 Using the BIOS Setup Utility 7 Follow the instructions in Opening the server case on page 66 8 Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 72 162 www gateway com Chapter 6 Configuring your RAID solutions e Configuring the ROMB RAID solution 163 Chapter 6 Configuring your RAID solutions Introduction 164 RAID configuration can take place in one of several ways depending on which RAID solution s you have available on your server Servers with the optional ROMB RAID solution can be configured by using either the RAID BIOS Console text based configuration utility or by using the RAID Web Console a GUI based console available with your browser See the section on Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility on page 165 or Configuring your ROMB RAID solution with the RAID Web Console on page 174 depending on how your server is equipped and the configuration options you prefer Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility The Intel RAID BIOS Console configuration utilities provide full featured HTML based c
159. onfiguration and management of optional ROMB RAID arrays The BIOS Console resides in firmware and is independent of the operating system The BIOS Console configuration utility lets you Choose a configuration method for physical arrays and logical disks Create drive arrays Define and initialize logical drives Access controller logical drives and physical arrays to display their properties Create hot spare drives Rebuild failed drives Verify data redundancy in RAID 1 5 10 or 50 logical drives The following table shows the icons found on the top toolbar of the main BIOS Console configuration screen Icon Description Click on this icon to return to the main screen Click on this icon to return to the previous page Click on this icon to exit the BIOS Console program Click on this icon to display the adapters that you can select meag 165 Chapter 6 Configuring your RAID solutions Icon Description Click on this icon to scan for adapters connected to your system Click on this icon to display the properties of the adapter such as the firmware version BIOS version RAM size and initiator ID Click on the icon to access the Configuration Wizard so that you can configure the arrays and logical drives Click on this icon to silence the sound on the alarm EEE To configure your ROMB RAID solution 1 Restart the server 2 When the server reboots hold the CTRL key and press G when the following message
160. ons in Cold installation or removal of PCI expansion cards on page 104 Insert the end of a small flat bladed screwdriver under the plastic tab on the snap on plastic retainer holding the RAID activation key on the system board then gently pry the key from the holder www gateway com Installing and removing the ROMB RAID on Motherboard activation key and dedicated 5 Gently spread the retaining clips at each end of the RAID DIMM socket causing the DIMM to lift from the socket 6 Holding the DIMM by the edges lift it from the socket 7 Place the RAID activation key and the RAID DIMM into anti static bags for storage 8 Reinstall the PCI expansion card into PCI slot 7 if removed by following the instructions in Cold installation or removal of PCI expansion cards on page 104 9 Reinstall the memory board or memory board air baffle for slot C by following the instructions in Installing and removing memory boards on page 85 10 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 11 Follow the instructions in Closing the server case on page 72 12 Configure the BIOS settings to disable the ROMB option Installing and removing the Smart Battery To install the smart battery Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page
161. or SCI IRQ11 IRQ12 IRQ13 IRQ14 PIRQA PIRQB PIRQC PIRQD PIRQE PIRQF PIRQG PIRQH HPET 2 option for SCSI TCO Mouse controller System interrupt FERR Primary ATA legacy mode USB 1 1 controller 1 and 4 Video USB 1 1 controller 3 Native IDE SATA USB 1 1 controller 2 Option for SCI TCO HPET 0 1 2 Option for SCI TCO HPET 0 1 2 Option for SCI TCO HPET 0 1 2 USB 2 0 EHCI controller 1 Option for SCI TCO HPET 0 1 2 SIO3 Ser IRQ 232 Additional specifications Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway documentation and detailed specifications for your own server 233 Appendix A Server Specifications 234 www gateway com Appendix B BIOS Settings You can print this appendix then record your custom BIOS settings on the printout 235 Appendix B To view all BIOS settings T Restart your server 2 Open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER The BIOS Setup utility opens 3 Select menus and submenus to display setting information BIOS menu BIOS submenu Setting Main BIOS Version System Date System Time Quiet Boot Enable POST Error Pause Processor Core Freq
162. ormally the server fans start and the POST begins running you can follow the boot progress on the monitor The SCSI BIOS scan is displayed followed by the Gateway logo screen The Gateway logo screen contains the BIOS version and copyright information Press any key to access the System Options menu The System Options menu contains the following options Press the up and down arrow keys to highlight your selection then press ENTER to select m Continue Booting Selected by default will occur automatically after a pre set time period m Boot Manager Lets you select from one of the available boot options The server will attempt boot from the first device on the list If the first device is not available it will continue down the list until it reaches an available device To modify these Boot Options select the Boot Maintenance Manager described below www gateway com 17 Chapter 2 Setting Up Your Server Boot Maintenance Manager A menu of choices that lets you configure boot options and boot environment variables m BIOS Setup Utility Lets you configure the server BIOS settings m POST Error Manager Lets you view POST errors detected by the system If nothing happens when you press the power button m If your server is plugged into a UPS make sure that the UPS is connected securely to an electrical outlet turned on and working correctly m Make sure that the monitor is connected to the server plugged into the p
163. ou install two or more processors onto the system board for best Important A socket 9 Press the processor locking lever down until it clicks into place 116 Processors 10 Place the heat sink on the processor making sure the thermal grease is applied correctly or the Thermal Interface Material TIM is aligned between the heat sink and the processor between the processor and the heat sink could result in damage to Failure to apply the Thermal Interface Material or thermal grease Caution A the processor and the server 11 Line up the four captive screws with the four posts surrounding the processor then gradually and evenly tighten the four captive screws to secure the heat sink to the system board see Torque settings on page 64 12 Install VRMs as necessary see Processor VRM requirements on page 118 and Installing and removing VRMs on page 118 13 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 14 Follow the instructions in Closing the server case on page 72 www gateway com 117 Chapter 4 Installing Components Processor VRM requirements This server requires the installation of two different types of VRMs Voltage Regulator Modules The number and types of VRMs required depends on the number of processors installed Before installing or removing processors refer to the following guidelines Numbe
164. our server performing at its best Your server cleaning kit could include A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is installed A CD or DVD drive cleaning kit Caring for your server Cleaning tips m Always turn off your server and other peripheral devices before cleaning any components electrical current still flows through your server To avoid possible injury from electrical shock unplug the power cords and all other cables connected to the server When you shut down your server the power turns off but some Warning D m Usea damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components m Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you ma
165. ower outlet or UPS and turned on You may also need to adjust the monitor s brightness and contrast controls The first time you turn on the server any pre installed operating Important A system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network Selecting the boot device To select which device your server boots from 1 During server startup press any key to access the System Options Menu 2 Press the up and down arrow keys to select Boot Manager from the System Options Menu then press ENTER The Boot menu opens 18 www gateway com Starting your server 3 Press the up and down arrow keys to select the device you want to boot from then press ENTER Common choices include m Removable Dev Removable device m ATAPI CDROM CD or DVD drive m Hard Drive m IBA GE NIC Network boot Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 195 and Post error beep codes on page 199 for troubleshooting information 19 Chapter 2 Setting Up Your Server Controlling your server Local control Your server can be controlled locally by installing a USB keyboard and a USB
166. p indicates that the recovery media is valid and that the flash update has started The system BIOS initializes the text console and display the progress of the recovery The update will take approximately two minutes and completion will be indicated by two beeps and a completion message on the screen 157 Chapter 5 Using the BIOS Setup Utility 7 8 9 10 11 Remove the DOS bootable recovery media Turn off the server then disconnect the power cords and all other cables connected to the server Place the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 72 Plug in the AC power cords and turn on the server then verify that the recovery was successful Resetting the BIOS After a successful BIOS update if one or more applications do not subsequently run you may want to clear the settings and return to the old BIOS settings The NVRAM Clear jumper on the system board J4A4 lets you return all BIOS settings to the factory defaults Your server has three options available to recover the default configuration P To recover the default BIOS settings using the BIOS Setup utility 1 2 ao on A Ww Restart your server Access the System Options menu by pressing any key when the Gateway logo screen appears during startup The System Options menu opens Select BIOS Setup Utility then press ENTER The BIOS Setup utility opens From the menu bar select Save Restore amp Exit t
167. ption see Memory on page 85 201 Chapter 7 Troubleshooting LED Name Function Location Color Description Power supply Power supply On each power Greenand Top LED green On means status 3 module status supply module Orange power is good Middle LED orange On means there is a fault condition in this power supply module Bottom LED green On means that AC power to this power supply module is OK POST Code Display boot 80 On the leftback EachLED See Post Code Table below diagnostic LEDs POST code of the system can be 0 7 LSB bit1 board Off bit2 bit3 bit4 bit5 Green bit6 MSB bottom Orange to top or Red Fan fault Indicate fan On each Orange On Fault failure hot swap fan Diagnostic POST LEDs The BIOS sends a code in raw binary to port 80 prior to each POST task These codes are displayed on eight LEDs located on the system board which can be read by the user and can provide troubleshooting information in the event of a system hang during POST For the location of these LEDs see System board on page 5 LED reference designator Bit Example Initialize memory DS7D2 7 MSB DS7D3 6 DS7D4 5 On DS7D5 4 0x27 DS7D6 3 DS7D1 2 On DS7D2 1 On DS7D3 O LSB On 202 LED information POST progress codes and definitions The following table shows the current boot progress codes and associated messages sent to the POST progress LEDs Progress Code Host Processor 0x10 0x11
168. ption configures the current system as a RAID Server which lets it register with the Registration Server for monitoring by the RAID Client It also includes the management tools to configure and manage RAID drivers m RAID Registration Server This option configures the current system as the RAID Registration Server This option lets other RAID Servers register in the registration database Select the destination directory path The default destination directory is C Program Files RAID Web Console Click on Next to begin installation Set and verify the password The password can be modified by using the SetPass utility located at programfiles webconsole setpass www gateway com 181 Chapter 6 Configuring your RAID solutions 10 Edit the REGSERV DAT and HOSTS DAT files The installation retrieves the files for 11 editing The REGSERV DAT file is located at C winnt system32 drivers etc The HOSTS DAT file is located at C winnt system32 drivers etc Save the file and exit then reboot your system Securing the Web Console under Microsoft Windows XP Windows 2000 or Windows Server 2003 After installing the Web Console you must secure the Web Console for operation Securing the Web Console lets only users who are part of the selected groups delete copy move or execute Web Console files To secure the Web Console 1 oa F amp F ON oa 182 Log in as the Administrator Run File Manager Select the
169. r Two Serial ATA 150 ports from the ICH5 R supporting entry level RAID functionality including Integrated Mirroring and Integrated Striping RAID levels O and 1 The LSI Logic 53C1030 supports the LSI logic Integrated Mirroring Enhanced IME and Integrated Striping IS technology RAID levels 0 and 1 Optional ROMB Activation Key also supports RAID levels 5 10 and 50 and the following Integrated Intel RAID Controller SROMBU42E through Intel XScale technology Includes support for up to 256 MB of unbuffered DDR333 RAID cache requires Intel RAID Activation Key and either the Intel Portable Cache Module or one 128 MB DDR333 memory DIMM ROMB battery backup unit support requires the Intel Portable Cache Module accessory kit or one 128 MB DDR333 memory DIMM On board Broadcom 5407 Gigabit Ethernet Controller 10Base T 100Base TX 1000Base T PXE support LSI 53C1030 controller Dual channel Ultra320 SCSI channels with integrated RAID 0 1 support 64 bit PCI X 100 MHz interface Accessible at back panel ACPI compliance Supports SO S1 S4 S5 Optional card is based on Qlogic ISP2322 FC PCI X controller Dedicated slot on system board Two independent 2 GB serial fibre channel ports Supports up to 400 MBps sustained fibre channel data transfer rate Main logic board sensors Voltage sensors Temperature sensors Adaptive fan speed control and fan speed detection Bus interface Memory Data
170. r of VRMs required processors installed 1 No VRM required 2 No VRM required 3 One 9 1 volt processor cache VRM required One 10 2LD volt processor core VRM required 4 One 9 1 volt processor cache VRM required Two 10 2LD volt processor core VRMs required Installing and removing VRMs 118 When a third processor is installed in your server in CPU socket 3 two VRMs one VRM 9 1 for the cache and one VRM 10 2LD for the processor core also need to be installed at the same time Also when a fourth processor is installed an additional VRM 10 2LD must be installed To install a processor cache VRM 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Pull the plastic tabs away from the sides of the VRM socket Processors 5 Holding the VRM by the edges align the notch on the bottom edge of the VRM with the notch in the VRM socket and press the VRM firmly into the socket 6 Make sure the tabs on the sides of the VRM socket close securely 7 Replace the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 8 Follow the instructions in Closing the server case on page 72 To remove a processor cache VRM 1 Fo
171. reates a new directory Memory Modify type Mem MMIO IO PCI n for non interactive mode when inside a nsh file Sets or gets the current graphics mode Mounts a file system on a block device Move one or more files directories to destination Command pause pci bus_dev func rconnect DeviceHandle DriverHandle ChildHandle r reset reset_string rm file dir file dir setsize file stall microseconds time hh mm ss type a u b file ver vol fs volume_label Basic EFI Shell commands Description Prompts to quit or continue scripts only Displays PCI device information Reconnects one or more drivers from a device Performs a cold reset Removes files or directories Sets the size of a new file Delays for the specified number of microseconds Gets or sets the time Displays the contents of a file Displays version information Sets or displays a volume label 253 Appendix D 254 www gateway com Appendix E Safety Regulatory and Legal Information e Safety information e Legal and Regulatory Information 255 Appendix E Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed f Always fol
172. recovery media m Edit the autoexec bat file on the recovery media to automatically run the BIOS update For example add this line to the autoexec bat file iflash64 exe shw4 cap u ni Updating the BIOS 2 Turn off the server then disconnect the power cords and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 66 Moving the jumper while the power is on can damage your server Caution A Always turn off the server and unplug the power cords and all other cables before changing the jumper 4 Remove the jumper across pins 1 2 of jumper J4A3 the BIOS Recovery jumper then place the jumper across pins 2 3 Password BIOS Write BIOS NVRAM Clear Protect Recovery Clear a Detauit gt Defaut Defaut j Defaut Enabled Enebied Enabled o 3 alo alo J4A4 FRB3 Disable 9 Detautt Enebied ales Circuit r Type Default 100V 15A 5 Insert the DOS bootable recovery media into a USB port Important A 6 Reconnect the power cords and turn on the server The BIOS recovery is initiated The new flash BIOS image will not fit on a diskette One bee
173. ress Value Yes No Not Installed Healthy Using Spare Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Installed Not Installed Enabled Disabled Enabled Disabled BIOS menu BIOS submenu Video USB Serial Ports PCI Setting Enable On board Video Hard Disk Write Protect USB Controller Enable USB 2 0 Controller COM 1 Enable Address IRQ Enable Slot 1 ROM Enable Slot 2 ROM Enable Slot 3 ROM Enable Slot 4 ROM Enable Slot 5 ROM Enable Slot 6 ROM Value Enabled Disabled Disabled Enabled Enabled Disabled Enabled Disabled Enabled Disabled 3F8 2F8 3E8 2E8 3 4 Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled 239 Appendix B 240 BIOS menu Server Management BIOS submenu Console Redirection FRU Information LAN Management Setting Enable Slot 7 ROM Enable FC Card ROM COM1 Console Redirection Board Part Number Board Serial Number System Part Number System Serial Number Chassis Part Number Chassis Serial Number BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision Hot Swap Controller LAN Controller n Static IP Enable Host IP Address Router IP Address Value Enabled Disabled Enabled Disabled Link to COM1 Console Redirection sub menu on page 243 Enabled
174. rive cage LED information m Make sure that the last device on the SCSI cable is correctly terminated For more information about SCSI device configurations see the device s documentation m Usea different SCSI cable The master boot record is corrupted m Ina Windows network operating system repair the master boot record using FDISK To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER Internet You cannot connect to the Internet m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For more information see Installing and removing DIMMs on page 91 m A memory module may be defective Check the LEDs on all of the memory boards to make sure no fault LEDs are on Replace the faulty memory 219 Chapter 7 Troubleshooting Monitor Your server has no video and the LED on the control
175. rm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending ma
176. rver on page 16 Press the up and down arrow keys to select BIOS Setup Utility from the System Options Menu then press ENTER The BIOS Setup utility opens Press the up and down arrow keys to select Memory then press ENTER The Memory configuration menu opens Press the up and down arrow keys to select Configure System RAS and Performance then press ENTER The Configure System RAS and Performance screen opens Set the Desired Memory Configuration to RAID Select View Configuration Details m Make sure that Configuration Possible indicates Yes If it indicates No you may need to install more memory to meet the requirements of the selected configuration 7 8 Memory Press F10 to save your changes and exit Press Y to confirm and the server reboots with the changes Memory mirroring If the server contains two or four memory boards with equal memory capacity the system can be configured for memory mirroring Using memory mirroring the memory on one memory board in the server is mirrored by a second memory board This reduces the overall available memory of the system to 50 of the total installed memory When a memory board or DIMM fault is detected on the primary memory board in a mirrored pair the secondary memory board takes over as primary until the failing board is replaced Hot removal of memory boards is supported when the server is configured for memory mirroring The Memory Mirror LED on the memory board ind
177. s The console shows you a preview of the configuration eF ort 0 40 Online 238470 NB 1 40 Online 235470 NB 2 AD Online 235470 NB 3 AD Online 235470 NB 4u Back Accept X Cancel click Accept to save configuration Step 5 5 www gateway com 171 Chapter 6 Configuring your RAID solutions 17 Click Accept to save the configuration then click Yes to initialize the logical drive The Logical Drives screen opens i Intel r RAID BIOS Console Logical Drives gela LD0 RAIDO 715405 MB Optimal 18 Click Initialize to begin the initialization process If fast initialization is selected as the default for the adapter properties a preliminary initialization will complete within seconds and full initialization will run in the background after the operating system is booted If fast initialization is not selected as the default for the adapter properties the initialization may take up to two hours to complete 172 www gateway com Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility 19 Click the Home icon on the top menu bar to return to the main configuration screen gical Configuration l PA ical Drives Adapter Properties a n e Scan Devices 0 40 Online 238470 MB WDC WD2500JD 00FYBO 1 40 Online 238470 MB WDC WD2500JD OOFYBO 2 AO Online 238470 MB WDC WD2500JD 00FYBO Logical Driv 3 40 Online 238470 MB WDC WD2500JD 00OFYBO
178. s an overall health indicator directly above the navigation links Configuring the Embedded Web Server To assign an IP address to the IMM advanced module 1 Install GSM on the server agent For more information on GSM see Gateway Server Manager on page 36 2 Open the GSM application 50 Baseboard Management Controller BMC 3 Under Management IPMI Configuration click LAN and Serial Configuration then LAN access Use Custom LAN configuration to the BMC Customize LAN options LAN port 03 Edit 4 Under IP Settings enter the IP address subnet mask and other settings then click Apply Using the Embedded Web Server To access the embedded web server 1 Open your Web browser and enter the following URL http hostname portnumber where hostname is the IP address or domain name for the server If you have configured the port number to be some number other than port 80 add the port number to the URL If you encounter problems connecting to the server try disabling automatic configuration of the browser LAN settings The embedded web server will prompt you for your user name and password the first time you connect to the server 2 To log in as the anonymous user with a Null password leave the user name and password boxes blank and press ENTER before executing every command The web server will prompt you again if you have logged in with an insufficient privilege level to execute the requested
179. s own microcontroller and is independent of the operating system Its 4x20 display provides information directly from the Baseboard Management Controller BMC using the IPMB bus Interactions 36 The local control panel can Poll the BMC to determine alert conditions Query the BMC for system event log entries Display and control the power state of the server Query the BMC for field replaceable units FRUs Read BMC sensors Retrieve BIOS POST progress codes Issue IPMI commands to the BMC Obtain BIOS specific information from the BMC In addition to the above system software can also interact with the LCP to Write characters to the LCP Read characters from the LCP Read the state of the LCP buttons Control the LCP buttons Change LCP menus System administration m Read information from the LCP microcontroller m Update the LCP firmware Navigation Scroll up button one item up Scroll down button one item down Back button Select button The following table shows the LCP menu options Configure the server Options Description Network LAN channel 1 to 3 Configure TCO NIC IP address BMC Netmask Gateway address Enable LAN channel Inventory View system inventory CPUs DIMMs Drives Power supplies System fans www gateway com 37 Chapter 3 Managing and Maintaining Your Server Monitor the server 38 Options Server name Asset tab information Server GUID BIOS
180. s the System Options menu by pressing any key when the Gateway Logo screen appears during startup Select BIOS Setup Utility from the System Options menu then press ENTER Record any custom BIOS settings on your printout Follow the instructions in the self extracting BIOS update file Enter any custom BIOS settings you recorded in Step 6 then save your changes and close the BIOS Setup utility Follow the instructions in FRU SDR Load utility on page 54 Rolling BIOS The BIOS flash memory of this server is divided into two partitions a primary active partition from which the server boots and a secondary partition to which BIOS updates are diverted When a BIOS update occurs the existing BIOS image is preserved on the primary partition and the system is automatically prompted to attempt to boot from the new BIOS on the secondary partition If a boot failure occurs with the new BIOS the system will revert to the old BIOS on the other partition To manually select the BIOS boot partition 1 2 Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 66 155 Chapter 5 Using the BIOS Setup Utility Always turn off the server and unplug the power cords and all other Moving the jumper while the power is on can damage your server Caution A cables before changing the jumper 3 Remove the jumper across pins
181. sor family are different Front side bus mismatch CPUID processor model are different Intel Management Module firmware and FRUSDR update required Processor speeds are mismatched Baseboard Management Controller failed self test Front panel controller locked Hotswap controller failed Severity Minor Major Major Major Major Major Major Major Major Minor Major Major Major Major Major Major Major Major Major Minor Major Response Warning Pause Pause Pause Pause Pause Pause Pause Pause Warning Pause Pause Pause Pause Pause Pause Pause Pause Pause Warning Pause Error code 84F2 84F3 84F4 84FF 8500 8501 8502 8503 8508 8509 850A 850B 8510 8511 8512 8513 8518 8519 851A 851B 8520 8521 8522 8523 8528 8529 852A Error message Server management interface failed Baseboard management controller in update mode Sensor data record empty System event log full Memory board A DIMM1A defective Memory board A DIMM 1B defective Memory board A DIMM2A defective Memory board A DIMM2B defective Memory board B DIMM1A defective Memory board B DIMM1B defective Memory board B DIMM2A defective Memory board B DIMM2B defective Memory board C DIMM1A defective Memory board C DIMM1B defective Memory board C DIMM2A defective Memory board C DIMM2B defective Memory board D DIMM1A defective Memory board
182. st not be removed while the system is on non redundant configuration If your server is not configured for Maximum Compatibility Memory RAID or Memory Mirroring in the BIOS setup utility you must turn off your server before removing or installing any memory board or DIMMs Do not attempt to hot replace or hot add a memory board in a Caution A Memory board air baffles are installed in memory slots without Caution A memory boards These air baffles must be removed to install a memory board To maintain the correct airflow in your server and prevent overheating if you intend to remove a memory board from your server and not replace it immediately install a memory board air baffle in the empty slot The following memory board replacement options are available to this server Memory hot replace A failed memory board can be replaced while the system is on only if its in a RAID or Mirrored configuration The system will test initialize and rebuild the data on the memory board then include the board in the system memory configuration The replacement is transparent to the operating system For additional information see Hot removal and insertion of memory boards on page 87 Memory hot add You can increase the memory capacity of the system while the operating system is active only if its in a RAID or Mirrored configuration Memory can be removed and replaced on only one memory board at a time and the memory board must be replaced
183. stem Memory listed in the Main menu When you exit the BIOS Setup utility make sure that the operating system loads completely 11 Follow the instructions in FRU SDR Load utility on page 54 Configuring memory options Memory sparing The chipset on the system board in the server supports memory sparing which can provide a way to prevent data loss in case of DIMM failure If a DIMM failure does occur a DIMM fault LED on the memory board will light orange to indicate the failed DIMM Using memory sparing one rank a pair of single sided DIMMS or one double sided DIMM on each memory board is used as a memory spare for another rank on the same memory board If a DIMM begins to fail the contents of the failing DIMM is copied to the spare DIMM rank on the same memory board When all of the data is copied the primary rank is automatically removed from service One DIMM rank is always maintained in reserve and cannot be used by the operating system To configure memory sparing 1 During server startup access the System Options Menu See Starting your server on page 16 2 Press the up and down arrow keys to select BIOS Setup Utility from the System Options Menu then press ENTER The BIOS Setup utility opens 3 Press the up and down arrow keys to select Memory then press ENTER The Memory configuration menu opens 4 Press the up and down arrow keys to select Configure System RAS and Performance then press ENTER The
184. stem Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens make sure that the settings are correct m Reset the BIOS For more information see Resetting the BIOS on page 158 195 Chapter 7 Troubleshooting 196 Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 219 Invalid password m Enter your password again Some passwords are case sensitive m If you do not know the password you may need to reinstall the software you are trying to access m System startup passwords are stored in BIOS If this password has been set and you do not know it you may be able to reset the password through system board jumper settings For more information see Resetting BIOS passwords on page 161 Memory errors were detected while the system started up m See Memory errors were detected during server start up on page 219 for a possible solution Memory size error m Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens Save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 219 System
185. support gateway com Utilize a browser that supports Java scripting Use a Pentium grade processor or higher CPU Have at least 8 Mbytes of system memory Have a network interface Have at least 5 Mbytes of free hard disk drive space Use the TCP IP protocol Quick configuration steps This section provides quick installation steps for users that are familiar with RAID utilities and tools See Configuring arrays and logical drives on page 187 for detailed configuration instructions The steps to configure arrays and logical drives using the Web Console are 1 COOAN ODO OF FP W DN Boot the system Install the Java Runtime Environment JRE Install Web Console Start Web Console Choose a configuration method Designate hot spare disks optional Create arrays using the available physical drives Define the logical drive s using the space in the arrays Initialize the new logical drives 175 Chapter 6 Configuring your RAID solutions Registration server The Registration server is a RAID server that also has a registration process running on it The Registration server maintains a database of all RAID servers in a network providing remote management of all available RAID servers through a single point of access Only RAID servers can be designated as a registration server Each RAID server should be registered with only one registration server option is selected during RAID Web Console installation on each
186. t change RAID levels or add capacity Do not mix redundant and non redundant logical drives in the same array 3 Click Advanced to set the stripe size read policy write policy virtual sizing and cache policy Open each list to display the options for each parameter select an option then click OK to proceed If you use Web Console to configure an array on a NetWare server you cannot use Writeback as the write policy Launching the Web Console Click Accept to save the logical drive If space is still available in the current array the new logical drive appears in the array and you can define additional logical drives in the current array The Wizard continues to create logical drives for the same array until there is no more space available in the array or until there are 40 logical drives in the array Open the Span Arrays list to create a logical drive that spans all defined arrays An array that encompasses both spanned arrays appears in the Logical Devices window Web Console labels the array A array number disk number The capacity in the Size list increases to reflect the total capacity of the spanned array Important A When you have defined all logical drives for the selected adapter click Next Do not create drives that span the current array and another array Uncheck the Span Array box The Preview Configuration screen displays the arrays logical drives and hot spares for the current adapter in the logical d
187. t be removed to Remove or install a processor thermal blank Remove or install a processor Remove or install a processor cache VRM converter Remove or install a CD or DVD drive Remove or install the system board 67 Chapter 4 Installing Components m Change jumper settings m Remove or install the front panel I O board To remove the processor air baffle 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Lift the processor air baffle from the chassis Processor air 68 www gateway com Removing and installing the center brace To install the processor air baffle Follow the instructions in Preventing static electricity discharge on page 65 2 Place the processor air baffle in the chassis Processor air a baffle oe 3 Follow the instructions in Closing the server case on page 72 Removing and installing the center brace The center brace must be removed to m Remove or install a processor core VRM m Remove or install the system board m Remove or install the SCSI hot swap backplane 69 Chapter 4 Installing Components To remove the center brace 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in
188. t be used if a modem is not used and the CD is not connected m Both EMP and console redirection require N 8 1 mode no parity 8 bit dta 1 stop bit The BIOS does not require that the splash logo be turned off for console redirection to function The BIOS supports multiple consoles some of which are in graphics mode and some in text mode The graphics consoles can display the logo while the text consoles receive the redirected text Console redirection ends at the beginning of the Legacy OS boot INT 19h 20 Keystroke mappings Controlling your server During console redirection the remote terminal which may be a dumb terminal or a system with a modem running a communication program sends keystrokes to the local server The local server passes video back over this same link The keystroke mappings follow VT UTF8 format with the following extensions Setting up alias keys The DEL and CTRL function key combinations are synonyms for the F2 or Setup key These are not prompted for in screen messages These hotkeys are defined only for console redirection support and are not used on locally attached keyboards Standalone Esc key for headless operation To complete an escape sequence the timeout must be two seconds for entering additional characters following an escape m Esc followed by a two second pause is interpreted as a single escape m Esc followed within two seconds by one or more characters that are not forming
189. t plug Express x8 PCI slot 2 Hot plug PCI X 133 PCI slots 3 4 and 5 Hot plug Express x4 PCI slots 6 and 7 PCI X 100 non hot plug ROMB RAID activation key ID button pes ee ID LED 4 ale RJ 45 Server management port _ Memory board C connector Memory board D connector Onboard RAID Cache Memory connector Fibre channel module connector www gateway com 5 Chapter 1 Checking Out Your Gateway Server Right side Front panel connector Power distribution board signal connect CPU 2 socket at GG oq D Ed e CPU 4 socket CPU 3 socket VRM 9 1 connector processor cache SCSI channel A connector SCSI channel B connector VRM 10 2L connector VRM 10 2LD connector RAID smart battery connector www gateway com Getting Help Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server System Companion CD Use the System Companion CD to access file utilities Windows 2003 Server drivers and documentation for your server and its components For more information see Using Your System Companion CD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequen
190. t the front panel cable from the front panel board attached to the back of the control panel 4 Push the control panel out through the face plate of the server and store it in an anti static bag LILILILI HHHH POOLI 5 Push the new control panel into the control panel opening in face plate of the server until it is securely seated 6 Connect the front panel cable to the back of the front panel board located on the back of the control panel 7 Follow the instructions in Closing the server case on page 72 84 Memory Memory Your server has four PCI x16 connectors on the system board for memory boards Each memory board has sockets for four DIMMs and supports two DDR2 channels with two DIMMs per channel Memory boards support both single rank and double rank registered DIMMs One to four memory boards can be installed Installing and removing memory boards Memory boards can be configured in either redundant or non redundant configurations Memory boards configured using RAID or mirroring are considered redundant If a memory or memory board fault occurs on a memory board that is redundantly configured the board containing the fault can be removed and the board or DIMM replaced while the system is on Memory boards that are not redundantly configured including boards that are configured with spare memory mu
191. te Exiting sleep state OS has requested EFI to close boot services ExitBootServices has been called 205 Chapter 7 Troubleshooting 206 OxF9 OxFA PEIM Recovery 0x30 0x31 0x34 0x35 0x3F Definition Progress Code OS has switched to virtual address mode SetVirtualAddressMap has been called OS has requested the system to reset ResetSystem has been called Crisis recovery has been initiated because of a user request Crisis recovery has been initiated by software corrupt flash Loading crisis recovery capsule Handing off control to the crisis recovery capsule Unable to complete crisis recovery POST error messages and handling LED information The following table lists the error codes associated messages the severity of the error and the system response Error code 0012 004C 5220 5221 5222 5223 0048 0141 0146 8110 8111 8112 8113 8120 8121 8122 8123 8130 8131 8132 8133 8140 8142 8143 Error message CMOS time not set Keyboard Interface error Configuration cleared by jumper Passwords cleared by jumper Configuration cleared by BMC Configuration default loaded Password check failed PCI resource conflict Insufficient memory to shadow PCI ROM Processor 1 internal error IERR Processor 2 internal error IERR Processor 3 internal error IERR Processor 4 internal error IERR Processor 1 thermal trip error Processor 2 thermal trip error Processor 3 therma
192. ter 3 Managing and Maintaining Your Server HTML Example In this example the client side page loads the page returned by the Embedded Web Server into a frame lt FRAMESET gt lt FRAME gt lt A HREF http 222 222 39 10 ipmiPage cmd 20 C0 64 07 00 00 amp onload doOnLoad gt IPMI Command to check if web is enabled lt A gt lt FRAME gt lt FRAMESET gt Perl Script Example In the following example a Perl script sends an HTTP GET to the server Use IO Socket sock new IO Socket INET PeerAddr gt 222 222 39 10 PeerPort gt 80 Proto gt tcp die Socket could not be created Unless sock print sock GET ipmiHex cmd 20 C0 64 07 00 00 HTTP 1 0 that command line scripting tools must be able to handle The default authentication is MD5 Digest authentication This means Important A authentication failures and respond to the server requests FRU SDR Load utility 54 The FRU SDR Load utility is a DOS based utility that updates or changes the server management subsystem s product level FRU Field Replaceable Unit and SDR Sensor Data Record records or displays the SMBIOS System Management BIOS non volatile storage components The FRU SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC Baseboard Management Controller This includes adding a redundant power supply module adding redundant hot swap fans or adding an I
193. teway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWA
194. th two 2 Gbps transceivers a 64 bit 133 MHz PCI X interface and a Fibre Channel Protocol Manager FPM Both Private Loop Direct Attach PLDA and Fabric Loop Attach FLA devices are fully supported by the module which operates at either 1 Gbps 500 meter cables or less or 2 Gbps 300 meter cables or less For specifications on this card see Fibre channel card specifications on page 229 Activity System powered off Prior to firmware initialization Post firmware initialization OR Loss of synchronization 1Gbps link established 1Gbps activity 106 6e Port J1 Port J2 fe E Green LED Off On On One flash every 4 seconds One flash every 4 seconds Green LED Orange LED Red LED LC style optical connector LC style optical connector Red LED Orange LED Green LED Orange LED Red LED Off Off Off Off Off On Off Off On Off Fibre channel module Activity Green LED Orange LED Red LED 2 Gbps link established Two flashes every4 Off Off seconds 2 Gbps activity Two flashes every4 On Off seconds Firmware error Varies Varies On Beacon Constant flash Constant flash Constant flash Beacon is used by the Qlogic SANSurfer FE HBA Manager software to identify a specific adapter in the system Option ROM During the initial boot after installation of the fibre channel module you will see the following information displayed during the POST QLogic Corporation QLA2322 PCI Fibre Channel
195. then adds new drives to the configuration This is the safest operation as it does not result in any data loss m Next X Cancel Select Appropriate action Step 1 5 4 Select the configuration type then click Next 5 Select the configuration method Auto Configuration with Redundancy This option configures RAID 1 for systems with 2 drives or RAID 5 for systems with 3 or more drives All available physical drives will be included in the logical drive using all available capacity on the disks Note Hot spare drives must be designated before starting auto configuration using all available capacity on the disks Auto Configuration without Redundancy Configures all available drives as a RAID O logical drive Custom Configuration Lets you specify configuration options www gateway com 167 Chapter 6 Configuring your RAID solutions 6 Select Custom Configuration then click Next The Array Definition screen opens A f Intel r RAID BIOS Console Config Wizard Array definition 11 te aa Een u 7 Hold down the CTRL key and click each drive you want included in the array To undo the changes click Reclaim 168 www gateway com Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility 8 When the drives are defined click Accept Array then click Next The Logical Drive definition screen opens Intel r RAID BIOS Console Config Wizard Logical Drive definition D
196. tion process will continue automatically The Installation Options screen opens j RAID Web Console Package Setup a x Installation Options Please choose from the following options C Networking Allows you to manage compatible RAID contollers on remote computers and to manage RAID controllers on this computer from remote computers InstaliShi a lt e TS een 180 www gateway com Configuring your ROMB RAID solution with the RAID Web Console Select Standalone or Networking then click Next The Setup screen opens Choosing Standalone lets the correct modules be installed to support local management through the Web Console Select Networking if you want to remotely manage this or other remote systems j RAID Web Console Package Setup Exi Setup RAID Web Console Package will install features selected below Click on an icon in the list below to see how a Feature is installed Feature Description gt This module permits local Ez RAID sath i management of RAID adapters X v RAID Registration Server or remote management of RAID Servers This feature requires 3545KB on your hard drive Install to C Program Files RAID Web Console Change Instalsmeld Space lt Back Next gt Cancel Select features to install from the list m RAID Web Server This option provides the Java interface for the RAID Server m RAID Server This o
197. tly asked questions FAQs Chapter 1 Checking Out Your Gateway Server 8 www gateway com Chapter 2 Setting Up Your Server e Setting up the hardware e Protecting from power source problems e Mounting your server into a cabinet e Starting and turning off your server e Setting up the operating system e Configuring SCSI features Chapter 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe m Usea clean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation m Use the instructions on your server s setup poster to set up your hardware m Use an uninterruptible power supply UPS with surge protection for protection from power outages and power spikes Your server comes with a 3 wire AC power cords fitted with the correct Warning D plug style for your region If these plugs do not match the connector on your UPS or wall outlet do not attempt to modify the plugs in any way Use a UPS or wall outlet that is appropriate for the supplied AC power cords m Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you m keep your server and magnetic media away
198. tor is on If your server has two power supply modules go to Step 3 2 Turn off the server 3 Unplug the power cord from the failed power supply module 4 Push down the thumb tab to unlock the power supply module or active fan blank handle then pull down the handle to disengage the module or active fan blank from the chassis and pull the module or active fan blank straight out from the server 5 Place the power supply module or active fan blank on a clean ESD protected surface 6 With the handle in the open position slide the new power supply module or active fan blank into the power supply module bay until it stops 7 Push the handle up against the power supply module or active fan blank until the thumb tab clicks into place teway com 135 Chapter 4 Installing Components 8 Plug the power cord into the AC connector on the power supply module 9 if your server only has a single power supply module turn on the server 10 The new power supply module is ready if the green Power Good LED top and green AC OK LED are both on Replacing a power distribution board Your server uses a power distribution board to enable the hot swap capability and distribute power to the system If the power distribution board fails you will need to turn off the server and disconnect all AC power to the system prior to replacing it 0 To replace a power distribution board 1 2 3 136 Follow the instru
199. ts in the board with the three lower retention tabs in the chassis 13 Move the top of the board forward engaging the rest of the slots with the other retention tabs on the chassis until all ten tabs are through the ten slots in the board 14 Slide the SCSI hot swap backplane board down until the board is firmly in place on the chassis and the blue spring loaded plunger is fully seated 15 Reconnect all cables to the SCSI hot swap backplane 16 Reinstall the system board by following the instructions in Replacing the system board on page 149 17 Reinstall the center brace by following the instructions in Removing and installing the center brace on page 69 18 Reinstall all PCI expansion cards by following the instructions in Cold installation or removal of PCI expansion cards on page 104 19 Reinstall all memory boards and memory board air baffles by following the instructions in Installing and removing memory boards on page 85 141 Chapter 4 Installing Components 20 Reinstall the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 21 Follow the instructions in Closing the server case on page 72 22 Reinstall all of the drives into the hot swap drive bays Make sure that you replace the drives in the correct order by referring to your notes from Step 4 142 Replacing the front panel I O
200. ttempt to install or remove Caution AN Follow the instructions in Preventing static electricity discharge on page 65 Follow the instructions in Opening the server case on page 66 Disconnect any cables attached to the card Push the top of the card retention clip for the slot you are using down slightly then rotate it out the back of the case to open it see illustration in To remove a hot swap PCI expansion card with operating system hot plug interface on page 99 For full length cards press the front PCI card retainer to release the card Pull up on the card to remove it To loosen the card you can slightly rock the card end to end but do not bend the card sideways Caution A Put the card in an anti static bag for storage Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Install an expansion slot cover over the empty slot by aligning the cover with the slot from the back of the chassis then pressing the cover into the slot Rotate the card retention clip into the chassis to the closed position Follow the instructions in Closing the server case on page 72 105 Chapter 4 Installing Components Fibre channel module The fibre channel module optional is an intelligent high performance adapter with a Qlogic ISP2322 FC controller designed for high end server systems like this one It combines a RISC processor wi
201. tup utility opens make sure that the drive settings are correct Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 219 Hard disk controller failure m Make sure that the data cables to the hot swap hard drive cage are connected securely m Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation Insert bootable media device m Restart your server then open the System Options menu by pressing any key while your server restarts When the System Options menu opens select the BIOS Setup utility then press ENTER When the BIOS Setup utility opens make sure that the correct hard drive is set as the first bootable drive in the Boot menu m See Your server does not recognize a SCSI drive on page 218 for a possible solution Invalid configuration information m Restart your server then open the System Options menu by pressing any key while your server restarts When the Sy
202. turned on but it does need to be plugged in To turn on the System ID indicator 1 Press the System ID button The two blue System ID indicators turn on Standard control panel ee Optional control panel System ID button _ System ID System ID indicator LED indicator LED g 5 e i F System ID button 2 To turn off the indicator press the System ID button www gateway com 41 Chapter 3 Managing and Maintaining Your Server Creating a DOS bootable System Update Package SUP CD Several utilities available on this server require that you boot the server to DOS A DOS bootable SUP CD containing the update files provides a convenient way to accomplish this For this process you will need m ACD burner drive m CD burning software m A blank CD To create a DOS bootable SUP CD 1 Puta blank CD into your CD burner Log on to your Internet connection Go to www support gateway com Click Downloads then Browse all downloads Select Servers for Step 1 Select 9715 for Step 2 Select your operating system for Step 3 ON OO FB W DN Select BIOS downloads for Step 4 9 Click Display results for Step 5 10 Select the System Update Package file from the list of available files 11 Click Download now then select a convenient and easily found location for the file 12 After the file downloads find the ISO file on your hard drive and double click on it Your CD burner software will open I
203. uency Bus Frequency Processor Retest Intel Hyper Threading Enable Boot Processor Number Processor n Information Menu Processor Family Maximum Frequency Cache Size CPUID Register 236 Value DAY MM DD YYYY HH MM SS Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled BIOS menu Memory BIOS submenu Configure Memory RAS and Performance Setting Thread n Status Thread n Health Total Memory Effective Memory Memory Boards Installed Current Configuration Hardware Memory Test Patrol Scrub Retest All System Memory Sparing Threshold RAID Upgrade Gap Desired Memory Configuration View Configuration Details Value Enabled Disabled Enabled Disabled Enabled Disabled 1 15 Disabled 512 MB 1024 MB 1536 MB 2048 MB 2560 MB 3072 MB 3585 MB 4096 MB Max Performance Max Compatibility Mirror RAID Links to View Configuration Details sub menu on page 242 237 Appendix B 238 BIOS menu Devices BIOS submenu View and Configure Memory Board board number IDE Controller Mass Storage LAN Setting Set Memory Hotplug in SRAT table Board Status Retest Board Memory Reserve Rank for Spare DIMM Labels link to list showing DIMMs on board Enable SATA Controller Primary Master Enable On board SCSI RAID Activation Key Enable On board NIC Enable On board NIC ROM NIC 1 MAC Address NIC 2 MAC Add
204. unctionality The ROMB subsystem supports one 128 MB 256 MB or 512 MB DDR400 un buffered ECC DIMM enabling higher performance operation write back cache For enhanced data protection and maximum performance the system board also supports the RAID Smart Battery accessory which provides up to 72 hours of battery back up For more information on the RAID Smart Battery option see Installing and removing the Smart Battery on page 129 To install the RAID activation key and RAID DIMM 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Follow the instructions in Opening the server case on page 66 3 Remove the processor air baffle by following the instructions in Removing and installing the processor air baffle on page 67 4 Remove the memory board or memory board air baffle from slot C by following the instructions in Installing and removing memory boards on page 85 Installing and removing the ROMB RAID on Motherboard activation key and dedicated 5 Remove the PCI expansion card from PCI slot 7 if installed by following the instructions in Cold installation or removal of PCI expansion cards on page 104 6 Remove the RAID activation key and RAID DIMM from their anti static packages 7 Insert the activation key into its socket on the system board see System board on page 5 for the location of the socket Push the key into the socket until it is below the two reta
205. ured Major Pause BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For more information see Replacing the CMOS battery on page 147 CD or DVD drive Your server does not recognize a CD or DVD or the CD or DVD drive m Restart your server then open the BIOS Setup utility by pressing any key when the Gateway logo appears When the System Options menu opens select BIOS Setup utility then press ENTER Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 153 m Reinstall the device driver For more information see Using Your System Companion CD Make sure that the drive is configured correctly by following the instructions in the drive s documentation m Open your server case and make sure that the cables are connected correctly to the CD or DVD drive and the connector on the hot swap backplane system board or controller card 214 LED information Your CD or DVD drive tray does not open m Press a straightened paper clip wire into the CD or DVD drive s manual eject hole The drive tray opens m If this problem happens frequently while the server is turned on the drive may be defective Diskette drive The diskette drive is not recognized m Restart your server m Unplug and replug the USB cable from the drive to the server m Try plugging the drive into a different computer The diskette drive LED is lit co
206. uring your RAID solutions 2e ccc eee eee 163 INtrOdUCTION s yere tyte eet tanks wok Piette ele ein hid ave andes BEA wa aisle Anes 164 Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility 165 Configuring your ROMB RAID solution with the RAID Web Console 174 Web Console components 000 c cece ttt 174 Client system requirements 00 0c e cee 175 Quick configuration steps sssusa ccc eee 175 Registration server areas kerene kaei tetas 176 Installing the Windows Web Console 0 0 cece eee eee eee eee 180 Launching the Web Console 2 0000 cece cette teens 184 Configuring arrays and logical drives 0 0 c eee 187 Reclaiming hot spare diskS oo cerris teere riarann aeie eee 190 Reconfiguring existing arrays sassassasaaanna nananana tte 190 Troubleshooting cictciadasceccGiadseicetie eld ioe threaten es 193 Safety QuidelineS asire seman ganeea a eee poesia Had sd oe aa alee dale ee ke 194 Error messages ic ok va teak heen OT Pia Seat selsa died n Abe wart een de 195 Troubleshooting caosseiaeida how eid Hie Late dled 6 wo BI ees Mei i oes 197 BIrStSt6 PS pudiere tate g oN dee diel De ete ade eine deg ebwds Gar bth dad cited 197 Battery replacement a cciccavel soe aa beta hte faunas ade hte be ane ee ely 197 Beep COdES seat ot wae edn d ia whats oes Wat ee foe oe dey aa ee fale 199 Post eror beep CodeS i iiaae K ERE a EEE
207. ustomer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description How to reach Gateway Talk to a Gateway Customer Care representative 877 485 1464 US option 6 Customer Care about a non tutorial technical support question 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales Get information about available systems pricing 800 846 2000 US accounting orders billing statements warranty service or 888 888 2037 Canada and warranty other non technical issues Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource Service description For more information Gateway A variety of courses and tutorials are available www gateway com training Learning on CD Select from several easy to use Libraries learning libraries 224 Appendix A Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change 225 Case size Weight Fans Ports Local Control Panel Drives removable media Hard Drives Card sizes Power supply modules Operating systems Certifications Appendix A Server Specifications System specificatio
208. valid speed Memory board B DIMM1A invalid speed Memory board B DIMM1B invalid speed Memory board B DIMMZ2A invalid speed Memory board B DIMM2B invalid speed Memory board C DIMM1A invalid speed Memory board C DIMM1B invalid speed Memory board C DIMM2A invalid speed Memory board C DIMM2B invalid speed Memory board D DIMM1A invalid speed Memory board D DIMM1B invalid speed Memory board D DIMM2A invalid speed Memory board D DIMM2B invalid speed Severity Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major Major LED information Response Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause 213 Chapter 7 Troubleshooting Error Error message Severity Response code 85E0 Memory board A memory bad or missing Major Pause 85E8 Memory board B memory bad or missing Major Pause 85F0 Memory board C memory bad or missing Major Pause 85F8 Memory board D memory bad or missing Major Pause 85E1 Memory board A memory not configured Major Pause 85E9 Memory board B memory not configured Major Pause 85F1 Memory board C memory not configured Major Pause 85F9 Memory board D memory not configured Major Pause 85FC System memory bad or missing Major Pause 85FD System memory not config
209. ve 80 installing hot swap 80 installing RAID 80 installing SCSI 80 RAID 3 80 replacing 73 SCSI 3 80 tape 61 troubleshooting 214 215 218 DVD drive see CD or DVD drive E EFI Shell 249 electronic specifications 231 electrostatic discharge ESD 65 Embedded Web Server 50 environmental specifications 230 error messages 195 POST 207 Exit menu BIOS Setup utility 154 expansion card see card F fans location 3 rear 3 fibre channel module 106 108 installing 108 installing driver 107 fibre channel software 108 front panel board 143 installing 143 FRU kits available 246 FRU SDR load utility 54 G Gateway 7 Customer Care 223 Learning Libraries 224 Web address 7 Gateway Server Manager 36 H hard drive indicator 2 LED indicator 2 troubleshooting 218 heat sink installing 111 help telephone support 223 tutoring 224 hot swap memory 87 hot swap backplane 139 cage 139 143 hard drives 3 80 power supply module 134 hot swap drive cage removing 139 hot swap drives installing 80 location 2 hot swap fans installing 145 l IDE drive configuration 73 IMM installing 124 indicators 2 control panel 2 LED 17 information LED 201 installing 5 25 inch drive 77 add in card 98 card 98 CD or DVD drive 77 center brace 69 CMOS battery 147 DIMMs 91 diskette drive 77 fibre channel module 108 front panel board 143 heat sink 111 hot swap backplane 139 hot swap cage 139 143 hot swap drive 8
210. xB1 0xB2 Resetting the keyboard Disabling the keyboard Detecting the presence of the keyboard Enabling the keyboard Clearing keyboard input buffer Instructing keyboard controller to run Self Test PS2 only Resetting the mouse Detecting the mouse Detecting the presence of mouse Enabling the mouse Resetting fixed media device Disabling fixed media device Detecting presence of a fixed media device like IDE hard drive Progress Code 0xB3 Removable Media 0xB8 0xB9 0xBA 0xBC BDS 0xDy PEI Core 0xE0 0xE2 0xE1 0xE3 DXE Core 0xE4 0xE5 OxE6 DXE Drivers OxE7 OxE8 OxE9 OxEA OxEE OxEF LED information Definition Enabling configuring a fixed media device Resetting removable media device Disabling removable media device Detecting the presence of a removable media device like IDE CD drive Enabling or configuring a removable media device Trying boot selection y where y 0 to F Started dispatching early initialization modules PEIM Initial memory found configured and installed correctly Reserved for initialization module use PEIM Entered EFI Driver execution phase DXE Started dispatching drivers Started connecting drivers Waiting for user input Checking password Entering BIOS setup Flash update Calling Int 19 One beep unless silent boot is enabled Unrecoverable Boot failure S3 resume failure Runtime Phase EFI OS Boot OxF4 OxF5 OxF8 Entering sleep sta
211. y make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage The total power requirement for this server exceeds the 240 VA Warning D energy hazard limits that define an operator accessible area Therefore only qualified technical individuals should access the processor and non hot plug I O areas of the server while the system is energized Power cords should be removed from the system before accessing not hot plug areas the air duct if included before you turn on the server Operating the For correct cooling and air flow always reinstall the side panel and Caution A server without the cover in place can damage server components To open the server case 1 Follow the instructions in Preventing static electricity discharge on page 65 2 Turn off the server then unplug the power cords and all other cables connected to the server Warning D This server may have two power cords To disconnect internal AC power you must unplug both power cords 66 Removing and installing the processor air baffle 3 Using a Phillips screwdriver loosen the two captive screws on the faceplate securing the top cover to the server case 4 When the screws are loose slide the top cover toward the back of the case about inch 5 Lift the top cover away from the server and place it out of the way Removing and installing the processor air baffle The processor air baffle mus
212. y your new battery may be defective 198 Beep codes Beep codes Post error beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform users of error conditions Beeps Error Message Description 1 Fatal error System halted because of an unspecified fatal error that was detected 2 Processor error System halted because a fatal error related to the processor was detected 3 Memory error System halted because a fatal error related to the memory was detected 4 System board error System halted because a fatal error related to the system board hardware was detected BIOS recovery beep codes Beeps Error Message POST Progress Code Description 1 Recovery started E9h Start of recovery process 2
213. y in windows Replace localhost below with your Registration server fame ocalhost HE Fe Fe Fe te te Fe H H H t t H The following edited file shows the localhost entry changed to intel as an example PLEASE READ THIS INFORMATION CAREFULLY This file MUST contain the name of the Registration server The HOSTS file must contain the RAID server name s and their associated TCP IP address The Registration server name should correspond to a name in the HOSTS file The HOSTS file can be found in a ae ee directory in windows Replace localhost below with your Registration server name ntel t te Fe H H H H H H H H H H www gateway com 177 Chapter 6 Configuring your RAID solutions 3 Edit the hosts file on each RAID server to resolve the registration server IP address File Edit Format Yiew Help opyright Cc 1993 1999 microsoft Corp c This is a sample HOSTS file used by microsoft TCP IP for windows 7 his file contains the mappings of IP addresses to host names Each enery should be kept on an individual line The IP address should aced in the first column followed by the corresponding host name e separated by at least one be p The IP address and the host name should comments Csuch as these may be inserted on individual lines or following the machine name denoted by a symbol For example 102 54 94 97 rhino acme com source server 38 25 63 10 x acm
214. y need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen Caution A OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability m Clean the drive monthly with the cleaning cartridge included with the drive m Remove the tape from the drive whenever the drive is not in use 61 Chapter 3 Managing and Maintaining Your Server 62 www gateway com Chapter 4 Installing Components e Opening and closing the server case e Installing and replacing major components You must open your server case to install components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician or contact Gateway Customer Care 63 Chapter 4 Installing Components Preparing to install components Selecting a place to work Work on your server in an area that Is cl
215. y to the SCSI hot swap backplane and the system board For more information see Installing a hot swap hard drive on page 80 m Check to make sure the drive is fully seated m If your server has been subjected to static electricity or physical shock you may need 218 to reinstall the operating system You receive a Non system disk or disk error error message Eject the diskette from the diskette drive then press ENTER Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 219 Your server does not recognize a SCSI drive Make sure that the SCSI controller is enabled in the BIOS Setup utility Reinstall the device driver For more information see Using Your System Companion CD Change the drive s SCSI address to one that is not being used by your server For more information about SCSI device configurations see your drive s documentation Run SCSI Verify in the SCSI BIOS For more information about the SCSI BIOS see the SCSI controller s documentation Make sure that the drive is fully seated Reseat the drive Open your server and reseat the drive controller card Also make sure that the controller card and power cables are connected to the drive For more information see PCI expansion cards on page 98 or your controller card s documentation Make sure that the power cable and SCSI cable are attached securely to the d
216. ystem Status Fault Drive status general Drive status individual drives Memory board LEDs 8 Function Identify the power state of the system Aid in server identification from the back panel Visible fault warning Hard drive activity and fault status Drive activity and fault status Identify condition of memory board and DIMMs Location Front panel Front panel and left back of system board Front panel Front panel Individual drive carriers On top of each memory board Color Green Blue Green or Orange Green or Orange Green or Orange Green or Orange Description Off Power is off or S4 S5 with ACPI On Power is on or SO with ACPI Blinking S1 Low power state with ACPI On Server identification enabled On No fault Green blink Degraded Orange blink Non critical Orange Critical or non recoverable error Green on Drive initializing Green blink Drive active Orange on Drive or slot failure Orange slow blink Drive or slot fault predicted or rebuild in progress Orange fast blink Drive rebuild interrupted or rebuild on empty slot Green blink Drive active Green and orange alternating Drive is on and is rebuilding RAID or is on and in fault condition Orange blink Drive is off or in fault condition Unlit Drive is inactive or no drive installed in carrier For location and descri

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