Gateway 8300 Network Card User Manual
Contents
1. 20 Gateway ALR 8300 User s Guide e Multipartite Viruses are both program and boot infectors Viruses are inactive until the infected program is executed or a boot record is read Thereafter the virus loads itself into system memory and begins to copy and spread itself Diskettes used in a contaminated system can get infected and in turn transfer the virus when used in another system A virus can also spread via programs downloaded from bulletin boards or the Internet To Prevent Virus Infection e Obtain an anti virus program and make it a habit to scan the system regularly e Make backup copies of all files and write protect the disks e Obtain all software from reputable sources and always scan new software for any viruses prior to installing files If you suspect the system has been infected find and remove the viruses immediately using an anti virus program Then turn off the system for a minimum of 15 seconds to clear the virus from system RAM You may want to rerun the anti virus software when you turn the system back on the verify that the system is clean Maintaining and Cleaning Your System 21 22 Cleaning the system Your system and its components need to be cleaned occasionally Some programs that help maintain the integrity of the hard drives in the system come as part of the Windows 95 and Windows NT operating systems The following sections contain information about cleaning the various external parts o2. Gateway ALR 8300 User s Guide Notices Copyright 1998 Gateway 2000 Inc All Rights Reserved 610 Gateway Drive N Sioux City SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway 2000 The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway 2000 may improve and or change products described in this publication at any time Due to continuing system improvements Gateway 2000 is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway 2000 web site at www gateway com In no event will Gateway 2000 be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and
3. You ve got a friend in the business slogan are registered trademarks and GATEWAY Gateway Solo green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR All Rights Reserved 9401 Jeronimo Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ALR The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions ALR may improve and or change products described in this publication at any time Due to continuing system improvements ALR is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the ALR web site at www alr com In no event will ALR be liable for direct indirect special exemplar
4. 1 ET Figure 3 Rear Panel Status light power supply 1 PS1 AC plug PS1 Voltage selection switch PS1 Status light PS2 optional AC plug PS2 optional Voltage selection switch PS2 optional Chassis fan vent Mouse port Chassis key lock Primary PCI slot covers Secondary PCI slot 4 ISA slot 1 cover Secondary PCI slot 3 RAIDport slot cove Power supplies The system supports two 400 Watt redundant power supply modules capable of load sharing The standard configuration includes a single module The second module can be purchased as an option and provides redundancy N 1 fault tolerance and hot swap capabilities Power supply status lights Each power supply module has a multi color status light e Green indicates normal operating mode e Amber indicates standby mode e No light indicates the power supply module is not receiving power or has failed Voltage selector switches Located on the back of each power supply module this switch must be set to the proper AC line voltage used in your locality 115 VAC or 230VAC If the optional second module is installed there are two voltage selector switches AC power in connectors This is a connector into the power supply that provides the electrical current to the system and peripherals Using the power cable supplied with the system connect the power supply into a wall outlet If the optional second module is
5. DMI Desktop management interface DRAM Dynamic random access memory ECC Error correcting code ECP Enhanced capabilities port EDO Extended data output EMC Electro magnetic compatibility EMI Electro magnetic interference 26 Gateway ALR 8300 User s Guide EPP Expanded parallel port ESD Electro static discharge FAT File allocation table GB Gigabyte IDE Integrated drive electronics I O Input output IRQ Interrupt request line ISA Industry standard architecture KB Kilobyte LAN Local area network LBA Logical block addressing LED Light emitting diode LVD Low voltage differential MB Megabyte MBE Multiple bit error Mbps Megabits per second MIDI Musical instrument digital interface MHz Megahertz MS DOS Microsoft disk operating system NMI Non maskable interrupt NTFS NT file system NVRAM Non volatile random access memory OS Operating system PCI Peripheral component interconnect Appendix 27 PIC Programmable interrupt controller PIO Paged input output PnP Plug and play POST Power on self test PS 2 Personal System 2 RAID Redundant array of inexpensive drives RAM Random access memory RMA Return material authorization ROM Read only memory rpm Revolutions per minute RTC Real time clock SBE Single bit error SCA Single connector attachment SCI Signal control interrupt SCSI Small computer system interface
6. dict par Industrie Canada Attention Couper le courant avant l entretien CE notice This Information Technology Equipment has been tested and found to comply with the following European directives iJEMC Directive 89 336 EEC amending directive 92 3 1 EEC amp 93 68 EEC as per EN 5008 1 1 1992 according to EN 55022 1995 Class A EN 61000 3 2 1995 or EN 60555 2 1986 EN 61000 3 3 1995 EN50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 ENV 50140 1994 or IEC 801 3 1984 EN 61000 4 4 1988 or IEC 801 4 1998 i Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 Canadian Users m European Users Appendix 35 Japanese Users Australian and New Zealand Users VCCI notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective action CORE THERES RRR TREE VECI Gn EXT FSA ARE IFENTT CoO R EKESA CENT aS cru ape ASE Id LT eHAO ET oaWNairusmeat IE UD BLIBFANSLEMAORT Australia New Zealand notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management A gency Caution Disconnect po
7. extension cord with this system make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes There is a danger of explosion if the CMOS complementary metal oxide semiconductor battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Unplug the system from the wall outlet and refer servicing to qualified personnel if e The power cord or plug is damaged e Liquid has been spilled into the system e The system does not operate properly when the operating instructions are followed e The system was dropped or the cabinet is damaged e The system s performance changes Preface V Additional information sources Along with this manual and your user s guide you can find additional information by using the following sources The Gateway Support Center Log on to the Gateway Support Center at www gateway com support to access information about your system or other Gateway products Some types of information you can access are e Hardware driver including BIOS and software application updates e An expanded glossary e Technical tips e Service Agreement information Technical documents and component inf
8. following safety instructions when using your system Follow all instructions marked on the system and in the documentation When the computer is turned off a small amount of electrical current still runs through the computer Always unplug the computer from the electrical outlet before cleaning the system or opening the computer cover Follow the cleaning instructions in your user s guide Do not use this product near water or a heat source such as a radiator or heat register Do not spill anything on or into the system The best way to avoid spills is to avoid eating and drinking near your system Make sure you set up the system on a stable work surface Openings in the computer cabinet are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 12 inches around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage As a safety feature this system is equipped with a 3 wire power cord to ensure that the product is properly grounded when in use The plug will only fit into a grounding type outlet If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet Do not walk on the power cord or allow anything to rest on it If you use an
9. installed there are two AC power in connectors If you use both modules plug each power cable into a separate wall outlet preferably on separate circuits Important The voltage selector switches are set at the factory Changing them may result in severe damage to the server System Features 13 Important If your mouse has a mini DIN connector you must connect it to the mouse port Fans The exhaust fans provide airflow through the system to keep the interior temperature to acceptable levels Do not block the vents for these fans If a fan stops working replace it immediately Excessive heat within the chassis can damage other system components Chassis keylock The chassis keylock allows you to secure the panels to the chassis to prevent unauthorized access to the system and its peripherals Expansion slot cover plates These are cover plates for their corresponding expansion slots on the system board For more information see Basic features on page 8 or Maintaining and Troubleshooting the Gateway ALR 8300 Server VO ports The following table shows the rear panel I O ports and their descriptions For the locations of the ports refer to Figure 3 on page 12 Port Definition Serial ports These are high speed serial ports that use the 1 and 2 first in first out FIFO protocol If you have a serial mouse connect it to serial port 1 COM1 Other serial devices such as serial print
10. orange and mouse purple to their respective ports using the pictures and color coding on the back panel as a guide 2 Connect the monitor video cable blue connector to the matching blue video port The location of the port may vary depending on whether you use the integrated video or a video card 3 Connect the monitor power cable to an AC outlet or preferably a surge control outlet station 4 Verify that the voltage selector switch on the power supply module is set for the proper voltage 115V or 230V If the system includes two power supply modules each module has a voltage selector switch and connects independently to the building power 5 Connect the power cable to the AC in power socket on the power supply module If the system includes both modules there is an AC in power socket on each module 6 Connect the other end of the power cable s to an AC outlet Starting the system Press the on off switch on the front panel to start the system see Front panel on page 9 for the location of the power button The green LED on the front panel lights If you turn off the system you must wait at least ten seconds before you turn the system back on The system self checks the memory even if the monitor is not connected If the monitor is connected and on the screen displays the start up sequence including e If more than one processor is installed the system displays which processor it is currently testing
11. pitt rte tet drive oes 10 Internal 3 5 inch drive bay sse 10 LED indicators oett o ie edes 10 5 25 inch drive Bays asninn a a a 11 Bezel doors and keylock eere 11 RAID bay backplane sis 11 3 5 Inch LVD SCA drive bays eere 11 3 5 inch diskette drive 11 Re ar panel sonne nan nee net i e teile 12 Power supplies tc ee er ee err te tate 13 Iu cH 14 Chassis keylock sienne ments te n beet rete 14 Expansion slot cover plates 14 VO PONS 12 ttt e meet rn teet fee fete see eter reos 14 Operating SYStEMS 4 1 etse dok tee e ende P odes 15 Maintaining and Cleaning Your System 17 Maintaining the system essere nnne 18 Contents i li Maintaining the hard drive sees 18 Computer Virus notice 20 Cleaning tlie System teen eerte eta re iet eee 22 Cleaning the mouse 22 Cleaning the keyboard 22 Cleaning the monitor screen 23 Cleaning the computer and monitor cases ssss 23 alos iqo D dE CM 25 Acronyms and abbreviations eeseseseseseseseseeeeeseecesseeeseeesseaeaeees 26 Terms and definitions eese 30 Regulatory compliance statements eere 34 POG DOUCe siete ede PR 34 Industry Canada notice 35 CE NOTICE uo eate eit ede netto 35 VCCI NOUCE surintendant ts 36 Australia New Zealand notic
12. selection switch on the system power supply module s reflect the proper voltage Important If the CMOS has been corrupted by a power outage or an interrupted flash update and you plug the system into a power outlet it will power up immediately This is normal Important A delay in video may be caused by large memory configuration Once the bootup sequence has completed your display will return Getting Started 5 6 Gateway ALR 8300 User s Guide Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS program and check your configuration settings The BIOS Setup utility configuration fields and the options for those fields are described in the Maintaining and Troubleshooting the Gateway ALR 8300 Server Troubleshooting guidelines As you troubleshoot the system keep the following guidelines in mind Never remove the system covers while the system is on Do not attempt to open the monitor It is extremely dangerous Even if the monitor power is disconnected stored energy in the monitor components can cause a painful or harmful shock If a peripheral such as the keyboard mouse drive or printer does not work ensure that all connections are secure If the screen displays an error message write it down word for word You may be asked about it when calling technical support Only qualified personne
13. 0 reset 10 Gateway ALR 8300 User s Guide system errors 5 features 8 management 8 monitoring 8 power 4 self checks 4 status lights 10 T testing CPU 4 processor 4 troubleshooting guidelines 6 turning on the power 4 U ultraSCSI controller 8 UnixWare versions supported 15 using Disk Defragmenter 19 ScanDisk 18 V VCCI Notice 36 verifying your configuration 6 video chip manufacturer 8 connecting 4 DRAM 8 voltage requirements power supply 2 voltage selector switch location 13 setting 4 W warning closing the bezel doors 4 Windows 95 supported versions 16 Windows NT supported versions 15
14. 4 Gateway ALR 8300 User s Guide e Ifany errors are encountered the system displays them on the monitor e Ifamonitor is not connected or the system is unable to display an error an error beep code sounds If the system encounters an error it is most likely a nonfatal one meaning the system will function until the error is corrected usually through the BIOS Setup In the rare case of a fatal error see Quick check on page 5 below If the information in this guide does not solve the problem check your Maintaining and Troubleshooting the Gateway ALR 8300 Server for additional troubleshooting information Quick check Sometimes the simplest things can cause trouble To avoid unnecessary service calls be sure you check over the basics before you call for support If the system does not operate correctly re read the instructions for the procedure s you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to common problems Looking things over In any complex system there is potential for a forgotten connection a forgotten switch or a loose connector If you try to start up the server and it does not start up perform the following checks e Iseach power cord connected to the server unit and an AC outlet e Isthe AC outlet supplying power e If you use a power strip is it turned on Is the circuit breaker set e Does the voltage
15. SDRAM Synchronous dynamic random access memory SE Single ended SEC Single edge contact SMI System management interrupt SMM Server management module SMP Symmetrical multiple processor SVGA Super video graphics array TCP IP Transmission control protocol Internet protocol UPS Uninterruptable power supply 28 Gateway ALR 8300 User s Guide USB Universal serial bus V Volt VAC Volts alternating current VGA Video graphics array VRM Voltage regulator module W Watt Appendix 29 Terms and definitions This list of terms should help you get acquainted with terms used in your computer s documentation and in your system software Applications Software installed on your system Sometimes called programs BIOS Basic input output system The BIOS is software that is independent of any operating system It enables the computer to communicate with the monitor keyboard and other peripheral devices without using programs on the hard disk The BIOS on your computer is flash BIOS which means that is has been recorded on a memory chip that can be updated if needed Boot To load the first software program usually the operating system that starts your computer To perform a cold or hard boot you turn the computer on when it is off To perform a warm or soft boot you reset the computer when it is already turned on Boot disk A disk containing operating system programs required to start y
16. a single module If you install the optional second module the power supply supports load sharing and N 1 fault tolerance Phoenix upgradable Flash BIOS Year 2000 Ready The system is equipped with InforManager IFM a special feature consisting of both hardware and software designed to monitor and report the operating status of the system and its devices processors power supplies RAM ambient temperatures voltages and fan operation For further information about the InforManager refer to the InforManager User s Guide Front panel The front panel of the system is equipped with switches LEDs and drive bays See Figure 2 below Power button Reset button Keyboard lock button ECC clear Internal 3 5 inch drive bay Power LED Hard disk activity LED 3 5 inch Processor 1 activity LED diskette Processor 2 activity LED E ECC fault LED Power supply fault LED L 5 25 inch drive bays Sams id Bezel key lock open SCSI disk activity LEDs 3 5 inch LVD SCA drive bays RAID bay backplane behind drive bays Figure 2 Front Panel System Features 9 10 Buttons The table below shows the front panel buttons and their functions See Figure 2 on page 9 for the locations of the buttons Switch Function Power Turns the system on or off Reset Allows you to reset the system without po
17. and correcting see ECC error messages 5 errors troubleshooting 6 expansion slots ISA 8 PCI 8 PCLISA 8 PCI RAIDport 8 shared 8 F fans chassis 14 FAQ accessing vi FCC Notice 34 features front panel 9 rear panel 12 system 8 flash BIOS 8 front panel features 9 illustration 9 G glossary accessing on Internet vi Gateway ALR 8300 User s Guide graphics DRAM 8 memory 8 PCI 8 guidelines for troubleshooting 6 H hard drive internal 3 5 inch bay 10 maintaining 18 RAID bay 11 SCA LVD SCSI bay 11 hot swap power supply modules 8 13 SCSI drives 8 11 I IDE controller ultra DMA 8 indicators CPU activity 10 LVD SCA SCSI drive activity 10 power supply module failure 10 power supply modules 13 processor activity 10 Industry Canada Notice 35 InforManager 8 CPU 8 power supply 8 processor 8 Intel MP specification selecting 15 ISA expansion slots 8 K keyboard cleaning 22 connecting 4 lock button 10 keylock chassis 14 L LED indicators 10 lights indicator 10 low voltage differential activity indicators 10 drives 11 SCSI 8 LVD see low voltage differential M maintaining hard drive 18 manual conventions iv memory ECC 8 standard 8 supported 8 monitor cleaning 23 connecting 4 mouse cleaning 22 connecting 4 14 serial connecting 14 MP specification selecting 15 multiprocessing supported OSs 15 when not supported 16 N NeXTStep versions supported 16 Novell NetWare versions
18. ation 3 51 and 4 0 e Microsoft Windows NT Server 4 0 Enterprise e Microsoft Small Business Server SBS Important The Pentium Il Xeon processor in this system is designed to support 32 bit operating systems and applications To ensure optimum system performance use only 32 bit programs on the system Important SCO UNIX versions 3 2 4 2 and ODT 3 0 require both MPX 3 X and APIC Driver 1 X to support more than one processor System Features 15 16 Because each operating system operates differently it is best to reference your operating system documentation for specific instructions on what to do after the system boots The following operating systems run on the system but do not support the system s multiprocessing capabilities e Microsoft Windows 95 e NeXTStep OS 3 3 e Novell NetWare 3 1x and 4 x If you are unsure whether or not your application or operating system supports SMP contact the product manufacturer Gateway ALR 8300 User s Guide Maintaining and Cleaning Your System Maintaining the system eee 18 Cleaning the system 22 18 Maintaining the system Maintaining the hard drive Hard drives need regular maintenance because running the software divides files creates spaces between data and otherwise decreases the hard drive performance Windows 95 and Windows NT provide maintenance tools that help prevent hard drive problems The two most impo
19. ch as printers whose purpose is to enter data into a computer or extract data from a computer An I O device is accessed through an I O address a location in memory reserved for the device to exchange information between itself and the rest of the computer IRQ Interrupt request line The IRQ is a hardware line that a device uses to signal the processor when the device needs the processor s services The number of IRQs is limited by industry standards Operating system A program that supervises the computer s operation including handling I O networking and connectivity and device drivers Path A sequence of information that directs the system to the file it needs For example c windows bubbles bmp is the path to a graphics file on your system The c tells the system it is on the C hard drive the windows tells the system it is in the windows folder and bubbles bmp is the file Pixel A pixel is an individual dot in a graphic displayed on your computer Pixels are so close together that they look as though they are connected POST Power on self test POST tests your computer s components whenever you turn on the computer Programs Software installed on your system Programs are sometimes called applications RAM Random access memory RAM is the computer s system memory You can write to and read from RAM Information stored in RAM is temporary and is erased when the computer is turned off Appendix 31 R
20. d then System Tools Then select Disk Defragmenter A dialog box opens asking you to select a drive to defragment 2 Select the drive that you want to defragment from the pull down menu then click OK A dialog box opens showing the progress of the defragmentation When defragmentation is complete a dialog box opens and asks you if you want to quit the Disk Defragmenter program 3 If you are finished defragmenting the drives in your system click Yes If you have more drives to defragment click No and return to Step 2 Computer Virus notice A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system It attaches itself to executable files or boot sectors so it can replicate and spread Some viruses may only cause the system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of files or disks To be safe never assume any virus is harmless Viruses are identified by how they infect the computer e Program Viruses infect executable program files such as COM EXE OVL DRV SYS and BIN e Macro Viruses infect the data files of specific programs These viruses are written in the macro languages certain applications use to enhance their functionality These viruses do not infect other programs or the boot sector e Boot Viruses attach themselves to a Boot Record Master Boot FAT or Partition Table
21. e 36 As le PRE e e tc xod title o saa 37 Gateway ALR 8300 User s Guide Preface Conventions used in this guide iv Safety instructions iv Additional information sources vi Conventions used in this guide Throughout this guide you will see the following conventions A Warning Do not attempt to service the system yourself except as explained elsewhere in the system documentation Adjust only those controls covered in the instructions Opening or removing covers marked Do Not Remove may expose you to dangerous electrical voltages or other risks Refer all servicing of those compartments to qualified service personnel iv Gateway ALR 8300 User s Guide Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign indicates that the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic Important An important informs you of special cir cumstances W Caution A caution warns you of possible damage to equipment or loss of data A Warning A warning indicates the possibility of per sonal injury Safety instructions Observe the
22. ed in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This equipment has been tested and found to comply with the limits of a Class A digital device The accessories associated with this equipment are as follows Shielded video cable Shielded power cord These accessories are required to be used in order to ensure compliance with FCC rules 34 Gateway ALR 8300 User s Guide Industry Canada notice This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique
23. efresh rate The refresh rate is the rate at which the image on the monitor screen is rewritten to the screen A fast refresh rate helps keep the image from flickering Resolution The resolution is the sharpness or clarity of the image on the monitor screen Resolution is measured by the number of pixels the screen can display For example a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows The more pixels displayed the higher the resolution and the clearer the images ROM Read only memory Permanent computer memory dedicated to a particular function For example the instructions for starting the computer when you first turn on power are contained in ROM You cannot write to ROM 32 Gateway ALR 8300 User s Guide Appendix 33 American Users C W Caution The Federal Communications Commission warns users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Regulatory compliance statements FCC notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and us
24. eparate wall outlet for each power supply module If both modules are installed the power supply provides N 1 redundancy and hot swap capability 2 Gateway ALR 8300 User s Guide Inspecting the contents Unpack the carton and inspect the contents Standard systems include the following items Server unit Power cables User s guide Maintaining and troubleshooting guide Utilities Enhanced keyboard Check the packing list to ensure that all equipment and associated manuals are included in your shipment Inspect everything carefully Setting up the server Refer to Figure 1 and the following procedures when connecting optional peripherals to your system CE 0000 0000 0000 QOO E 868 839 000000000001 ooo 100000000001 Q 00 DJ 000 LI Figure 1 Connecting Peripherals Important Keep the product carton and foam packing in case you have to ship the system If you return the system in different packaging your warranty may be voided Important Shielded cables are required by the FCC Getting Started 3 W Caution When hot swapping power supply modules always unplug the module from the wall outlet before attempting to remove the module A Warning For safety reasons both upper and lower bezel doors must be closed and locked while the system is running To Connect Peripherals 1 Connect the keyboard
25. ers or modems are also con nected to these ports Parallel port Parallel devices such as parallel printers and scanners can be connected to this port Mouse port This port supports any mouse with a miniature circular DIN mini DIN connector Keyboard This port supports any keyboard with a miniature circular port DIN mini DIN connector Video port Connects the monitor to the integrated video controller 14 Gateway ALR 8300 User s Guide Port Definition Stacked These ports support any USB compliant devices USB dual USB keyboards and mice may not be compatible with power ports management functions Integrated This port supports an RJ45 connector to your LAN The LAN port LAN port has two small LEDs These LEDs provide the following information e The green LED lights when the integrated ethernet circuit detects a valid link to the network e The amber LED lights when the integrated ethernet circuit communicates at 100Mbps Otherwise it communicates at 10Mbps Operating systems The system is 100 Intel MP Specification V1 1 or V1 4 BIOS selectable compliant The following operating systems support symmetrical multi processing SMP e Novell NetWare SMP 4 1 and 4 11 e SCO UNIX 3 2 4 2 e SCO UNIX ODT 3 0 e SCO UNIX Open Server 5 X e UnixWare 2 01 and 2 1 Solaris 2 1 e IBM OS 2 SMP 3 0 Warp e Microsoft Windows NT Server 3 51 and 4 0 e Microsoft Windows NT Workst
26. f the system Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse dirt is probably on the rollers inside the mouse To Clean the Mouse 1 Shut down the system 2 Turn the mouse upside down and remove the mouse ball cover 3 Cup your hand under the mouse then turn the mouse right side up The gray mouse ball should drop into your hand If it doesn t gently shake the mouse until the ball drops out of the socket 4 Once the mouse ball is free use adhesive tape to pick up any dust or lint on its surface and wipe away dirt or lint inside the mouse ball socket You can also blow into the socket to remove dirt and lint If foreign matter is trapped inside the socket or on the rollers use a cotton swab dipped in isopropyl alcohol to loosen it Allow surfaces to dry completely after cleaning 5 Return the mouse ball to the socket and replace the cover then restart the system Cleaning the keyboard Occasionally you should clean the keyboard to free it of dust and lint particles trapped under the keys The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow straw like extension Gateway ALR 8300 User s Guide If you spill liquid on the keyboard shut down the computer and disconnect the keyboard Turn the keyboard upside down to allow the liquid to drain out overnight before trying to use it again If it fails to work after drai
27. l should open the system for maintenance If you are qualified to maintain the system yourself make certain you are properly grounded before opening the system chassis Basic features eene eee 8 Bront panel acute ettet 9 Rear panel ete eto e 12 Operating systems 15 8 Gateway ALR 8300 User s Guide Basic features Intel Pentium II Xeon processor speed depends on the model SMP design supporting up to two processor modules Intel MP Specification V1 1 and 1 4 compliant 32 bit PCI and 16 bit ISA bus master 64 bit processor and memory data path Extended PCI to PCI bridge support 64 MB error checking and correcting ECC memory expandable to 2 GB using ECC PC100 compliant 100MHZ 72 bit SDRAM DIMMs Integrated 2 MB DRAM PCI Graphics Cirrus Logic GD54M30 Seven expansion slots five PCI one shared PCI RAIDport and one shared PCI ISA Integrated PCI Ultra2 SCSI Adaptec 7890 with two 68 pin connectors dual channel ultra DMA PCI IDE interface and diskette controller supporting 1 44 MB and 2 88 MB formats RAIDport III ready the shared PCI RAIDport slot supports the addition of a RAIDport card to provide RAID capability Low voltage differential LVD support for SCSI devices LVD SCSI allows faster disk access and greater data integrity Power supply unit that supports dual 400 W redundant power supply modules with hot swap capability The system ships with
28. ning contact technical support Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the computer and monitor cases Always shut down the system and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your system Avoid abrasive or solvent cleaners because they can damage the finish on your components Maintaining and Cleaning Your System 23 24 Gateway ALR 8300 User s Guide Appendix Acronyms and abbreviations 26 Terms and definitions seese secese 30 Regulatory compliance statements 35 Acronyms and abbreviations AC Alternating current ACPI Advanced Configuration amp Power Interface APIC Advanced programmable interrupt controller ASCII American standard code for information interchange ASIC Application specific integrated circuit ATAPI AT advanced peripheral interface BIOS Basic input output system BIST Basic integrity self test CD Compact disc CD ROM Compact disc read only memory CHS Cylinder head sector CMOS Complementary metal oxide semiconductor CPU Central processing unit DBE Double bit errors DIMM Dual inline memory module DMA Direct memory access
29. ormation e Frequently Asked Questions FAQ Online access to Tech Support vi Gateway ALR 8300 User s Guide Getting Started Before You begin 2 Setting up the System 2 Starting the system 4 Before You begin Congratulations on your purchase With the arrival of your new system you are probably eager to assemble the computer and have it operating This section helps you e Assemble the system e Connect the monitor and keyboard e Start up the system Carefully read and follow these instructions to ensure that your system operates correctly Setting up the system Before you begin you need to find and prepare the space the server will occupy e Prepare a clean flat and firm surface for the server Allow at least three inches at the rear of the chassis for cabling and air circulation e Protect the server from extreme temperature and humidity Do not expose the computer to direct sunlight heater ducts and other heat generating objects e Keep the system away from equipment that generates magnetic fields Even a telephone placed too closely to the system may cause interference e Protect the system against AC power spikes by using a 3 prong 115 V or 230 V depending on the voltage supplied in your locality power cord and an AC surge control power strip The system includes a TAC400 power supply The power supply ships with a single module and can support up to two modules The system requires a s
30. our computer A boot disk can be a diskette hard drive or CD Byte The basic unit of measure for computer memory A character such as a letter of the alphabet uses one byte of memory Each byte is made up of eight bits Computer memory is often measured in kilobytes 1 024 bytes or megabytes 1 048 576 bytes Cache memory Cache is very fast memory that can be located in the processor Cache reduces the average time required for the processor to get the data it needs from the main memory by storing recently accessed data in the cache CMOS memory Complementary metal oxide semiconductor memory CMOS memory is memory that is retained even when the computer is turned off The Setup program settings and other parameters are maintained in CMOS memory Default The option that the software or system uses when you have not made a choice yourself Disc A compact disc CD 30 Gateway ALR 8300 User s Guide Disk The device used by the computer to store and retrieve information Disk can refer to a diskette or a hard disk Diskette A removable disk also called a floppy Hard drive The drive installed inside your computer that stores all your system and data files Depending on its configuration the computer may have more than one hard drive Each drive is assigned its own drive letter If you have only one drive its drive letter is C and it is often called the C drive I O Input output Refers to devices su
31. rtant tools for hard drive maintenance are the programs ScanDisk and Disk Defragmenter Windows NT does not include Disk Defragmenter Using ScanDisk ScanDisk is a program that lets you check the hard disk for damaged areas and then repair them We suggest that you scan the hard drive at least once a week to once a month depending on how often and how much you use the computer To Start ScanDisk 1 In Windows 95 Click on the Start button Then click on Programs then Accessories then System Tools and then ScanDisk The ScanDisk window opens In Windows NT Scandisk is accessed through the Tools tab of the drive Properties sheet 2 Inthe ScanDisk window click on the drive you want to scan 3 If you only want to check the files and folders for errors select the Standard option button If you want to do a more thorough scan for errors select the Thorough option Because the thorough option takes more time than the standard option we recommend you normally use the standard option and do a thorough check at least once a month Gateway ALR 8300 User s Guide 4 Ifyou selected Standard and you want to change the settings ScanDisk uses when it checks files and folders click on the Advanced button select the options in the ScanDisk Advanced Options window then click on the OK button to close the window or If you selected Thorough and want to change the settings ScanDisk uses when it checks the disk surface click on
32. s The lower bezel door provides access to the 3 5 inch LVD SCA drive bays Both doors can be locked to prevent unauthorized access RAID bay backplane The RAID bay backplane supports connection of up to six 3 5 inch hot swappable LVD SCA SCSI hard drives The backplane automatically sets SCSI ID numbers and provides termination Settings allow you to divide the backplane into one or two channels 3 5 Inch LVD SCA drive bays The 3 5 inch LVD SCA drive bays allow you to install up to six 1 or 1 6 inch hot swappable SCSI hard drives The drives use a guide rail system that allows easy installation and removal Cooling for the drive bays is provided by internal fans 3 5 inch diskette drive The standard system is equipped with one half height 1 44 MB 3 5 inch diskette drive A Warning Both upper and lower bezel doors must be closed and locked while the system is running System Features 11 Important The secondary PCI slot 1 connector may be shared with the lO feature connector Rear panel The rear panel of the system is equipped with I O Ports connectors and switches See Figure 3 below Power supply module 2 optional Parallel port Serial port 1 Serial port 2 Keyboard port Video port Dual USB ports Ethernet port Secondary PCI slots 1 amp 2 covers 12 Gateway ALR 8300 User s Guide EP LI
33. supported 15 O on off button 10 operating systems multiprocessing 15 NeXTStep 16 non multiprocessing 16 Novell NetWare 15 OS 2 15 SCO UNIX 15 small business server 15 Solaris 15 supported 15 UnixWare 15 Windows 95 16 Windows NT 15 OS 2 versions supported 15 P PCI expansion slots 8 graphics 8 PCI ISA expansion slot 8 PCI RAIDport expansion slot 8 peripherals connecting 3 power supply AC in connector 4 13 characteristics 2 hot swap modules 8 13 InforManager 8 module failure indicator 10 status lights 13 voltage selector switch 4 13 power switch 10 powering up the system 4 power on self test 4 processor activity indicators 10 InforManager 8 operating systems supported 15 supported 8 testing 4 R RAID backplane 11 RAM ECC 8 Index 39 40 supported 8 rear panel features 12 illustration 12 regulatory compliance statements 34 reset button 10 S safety guidelines iv safety closing the bezel doors 4 SCA see single connector attachment ScanDisk using 18 SCO UNIX versions supported 15 SCSI activity indicators 10 controller 8 self checks on power up 4 shared expansion slots 8 single connector attachment drives 11 hot swap drives 8 Small Business Server versions supported 15 Solaris versions supported 15 status lights front panel 10 power supply modules 13 system 10 support options 5 supported DIMMs 8 memory 8 RAM 8 switch ECC clear 10 keyboard lock 10 on off 10 power 1
34. the Options button select the options from the Surface Scan Options window then click on the OK button to close the window 5 If you want ScanDisk to automatically fix any errors it finds select the Automatically fix errors option in the ScanDisk window 6 Click on the Start button in the ScanDisk window When the scan is complete the ScanDisk Results window opens giving you details of the scanning operation 7 Ifyou want to scan another drive click on the Close button to return to the ScanDisk window select another drive then go to Step 6 8 When you are finished using ScanDisk click on the Close button Using Disk Defragmenter Windows NT does not include Disk Defragmenter The Disk Defragmenter program helps maintain the integrity of the hard drive by rearranging files so that unused space on the drive is not scattered around the drive but is contained in one contiguous area on the disk You may notice after running Disk Defragmenter that the programs run a little faster and more efficiently That is because the hard drive head can go directly to the data it needs instead of skipping around to different places on the disk to find pieces of data Maintaining and Cleaning Your System 19 We suggest that you run Disk Defragmenter at least once a week to once a month depending on how much you use the system To Run Disk Defragmenter 1 Click on the Start button then select Programs then Accessories an
35. wer before servicing 36 Gateway ALR 8300 User s Guide Index Numerics 3 5 inch diskette drive 11 internal drive bay 10 LVD SCA drives 11 5 25 inch devices 11 A abbreviations 26 AC power power supply 2 AC in connector connecting 4 power supply 13 activity indicators 10 CPU 10 LVD SCA SCSI 10 power supply modules 13 processor 10 Adaptec 7895 8 Australia New Zealand Notice 36 B backplane RAID 11 BIOS correctable errors 5 MP version selection 15 year 2000 ready 8 button ECC clear 10 keyboard lock 10 on off 10 power 10 reset 10 C case cleaning 23 CE Notice 35 chassis fan 14 chassis keylock 14 Cirrus Logic video chip 8 cleaning computer case 23 hard drive 18 keyboard 22 monitor case 23 monitor screen 23 mouse 22 configuration verifying 6 connecting AC power 4 keyboard 4 monitor 4 mouse 4 14 peripherals 3 serial mouse 14 video 4 controller diskette 8 IDE 8 ultraSCSI 8 correcting BIOS configuration errors 5 CPU activity indicators 10 InforManager 8 operating systems supported 15 testing 4 D definitions of terms 30 DIMM supported 8 Disk Defragmenter using 19 disk drive 3 5 inch diskette 11 5 25 inch 11 Index 37 38 diskette controller 8 IDE controller 8 LVD SCA activity indicators 10 LVD SCA 3 5 inch 11 ultraSCSI controller 8 diskette 3 5 inch 11 controller 8 DRAM video 8 drive bay SCSI SCA LVD 11 E ECC clear button 10 memory 8 error checking
36. wering it off and then on again Keyboard lock Enables or disables the keyboard functions and clears the error flag after an ECC error Pressing this button does not correct the error condition If you have not corrected the error condition the ECC fault LED will light again LED LED indicators The table below shows the front panel indicator LEDs and their functions See Figure 2 on page 9 for the locations of the indicator LEDs Internal 3 5 inch drive bay The system includes an internal 3 5 inch drive bay to accommodate a 3 5 inch IDE hard drive or other 3 5 inch device that does not need to be accessed from outside the system Meaning When Lit Power The system is on Hard disk controller The hard disk is being accessed activity P1 activity The first processor is active P2 activity The second processor is active ECC fault A memory error has been detected Power supply fault One of the power supplies has failed Hard disk activity 6 The corresponding LVD SCA drive is being accessed Gateway ALR 8300 User s Guide 5 25 inch drive bays The 5 25 inch drive bays provide space for up to five 5 25 inch devices such as CD ROM drives 5 25 inch diskette drives or tape drives Bezel doors and keylock The top bezel door provides access to the power reset and keyboard inhibit switches as well as the 3 5 inch diskette drive and the 5 25 inch drive bay
37. y incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development ALR reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments ALR is a registered trademark of Advanced Logic Research Inc All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Contents Pr face ikid va ki kebek ro n ab A e k ke n ii Conventions used in this guide eee iv Safety INSTITUTIONS i i ttes tette dwa abo asosi dada ne on aiaa iv Additional information sources 00 0 teveseseoaoasassonosesesaonononononaosououonose vi The Gateway Support Center ss vi Getting Started sais iG te Eu MM RET Um 1 Before Y ou begin inner taedet 2 Setting up the System seen RU pectet tere dedicated nets 2 Inspecting the contents 3 Setting up the server ue Reste ERR ee de cats 3 Starting the system tenni rnnt nes 4 Quick check ee ERROR ais 5 Troubleshooting guidelines eee 6 System Features dete aptis ae ner d tue 7 Basic features asse red deeds mte d erit 8 Front panel seis uss de eta e a D d ni 9 ButtonS seus ecd rte t
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