Home

Gateway 7400 Server User Manual

1. Purchase additional SCSI drives through your Gateway sales representative Specify the system into which you will install the drive to ensure that the correct drive and carrier are delivered Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot plug or NA mission critical environment additional or replacement drives must conform to Gateway standards Replacing and Adding System Components Removing an empty drive carrier If the system ships with less than six drives installed the empty drive bays contain drive carriers If you need to replace an empty drive carrier in the system make sure it slides straight into place until the plastic handle begins to move upward then close the handle O To remove an empty drive carrier 1 If the drive carrier is locked use the hex key to unlock the carrier Locked drive carriers show a red flag in the slot on the carrier handle 2 Remove the drive carrier from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server Drives 43 3 Continue pulling outward until the drive carrier is entirely out of the system 44 Replacing and Adding System Components Installing a SCSI drive in the server You do not need to configure individual drives before you install them in the server S
2. To add an expansion card 1 Set any jumpers and switches on the card according to the card instructions if necessary Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 4 Remove the bezel See Removing the bezel on page 25 5 Remove the left side cover panel See Removing the side cover panel on page 26 Locate an available slot and remove the slot cover by pressing the expansion card retention clip back through the back panel Pull out the slot cover Expansion cards 65 8 Press the card guide release tab upward to release the cards and allow the new card to be inserted into the card guide for full length expansion cards Important The card guide release tab is held in place during shipping by a cotter pin Remove the cotter pin before moving the NA release tab You can replace the cotter pin or leave it out Insert the bottom edge of the expansion card the keyed edge with the contacts into the slot on the system board and push in firmly to seat the card Expansion card retention clip Card guide release tab 10 Once the card is securely placed slide the card guide release tab down 11 again for full length expansion cards and press the expansion card retention clip through the back panel until it
3. Replace the bezel See Replacing the bezel on page 28 Close the case See Closing the case on page 27 Reconnect the power cord the modem cord and all other peripherals then turn on the system Replacing and Adding System Components Replacing the SCSI backplane The six drive SCSI backplane is at the back of the drive cage The backplane supports as many as six hot pluggable LVD SCSI drives The backplane provides activity LEDs for each drive O To replace the SCSI backplane 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect all cables to the hot plug backplane noting the connector locations so you can reconnect them after replacing the backplane 6 Remove all hot plug drives being careful to note which drive was in which slot Replacing the SCSI backplane 77 7 Loosen the two captive thumbscrews that secure the backplane in the hot plug cage bracket mf v TTA KENY AARIN Ny AKI at 8 Pull the backplane out to the side of the chassis then toward the back of the system to remove it from the retention hooks 9 Lift the backplane out of
4. Parallel port PoORORPoOo ob Ob Oo oO Expansion card slots Expansion card retention clips Kensington lock slot Power supply modules 2 provide redundant power and hot plug capability to power the server with minimal downtime Module power switches 2 provide independent power control for each redundant power supply module Power connector connects to the server power cord The other end of the power cord plugs into an AC outlet or power strip System Features Power supply cable clamp secures the power supply cords so that they are not accidentally pulled from the power supply Keyboard port connects to a PS 2 compatible keyboard USB ports connect to external Plug and Play devices such as printers that are automatically configured when they are plugged into the server through one of these ports USB keyboards and mice are not supported Serial ports 2 connect to serial devices Video port connects to the monitor interface cable The video controller is integrated in the system board Power supply module LED glows steady green when the power supply module is operating normally Redundant power supply provides two hot pluggable power supply modules that can independently support the power requirements of the server Mouse port connects to a PS 2 compatible mouse RJ 45 LAN port connects to a network The adjacent indicator LEDs sh
5. 2 Touch a bare metal surface on the back of the server 3 Unplug all power cords from AC outlets and disconnect the modem cord if installed Also follow these static electricity precautions m Avoid static causing surfaces such as plastic and packing foam in your work area m Remove the parts from their antistatic bags or containers only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection m Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards or other parts over any surface 22 Case Access Opening the case Important All references to front back left or right on the server are based on the server being in a normal upright position NA as viewed from the front The only components that are accessible from outside of the chassis are the front panel indicator lights To access any of the removable media drives the hot plug drives or the power and reset switches you must open the bezel door To work on the internal components of the server you must open the chassis which has two removable parts m A bezel that covers the front of the chassis m A side cover panel that permits access to the interior of the case Because the components inside the server are extremely sensitive to static electrici
6. 4 Press the tabs at the sides of the bezel and pull the top of the bezel away from the server 5 Lift the bezel away from the chassis Opening the case 25 Removing the side cover panel The side cover panel cannot be removed unless the front bezel has already been removed The side panel provides access to all of the internal components of the server To remove the side cover panel 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Loosen the three thumbscrews from the left side of the front panel Thumbscrew 5 Slide the side panel to the front disengaging the retaining tabs on the top edge of the panel from the top of the chassis 6 Lift the panel out and away from the chassis 26 Case Access Closing the case Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the server Replacing the side panel Closing the side panel covers the internal components You must close the side panel and replace the front bezel before you can operate the server If you do not a system intrusion event is logged by the system management hardware Be careful not to pinch any cables with the panel as you replac
7. See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Place the chassis gently on its right side 6 Remove all expansion cards from the system See Replacing an expansion card on page 63 7 Remove the back panel fan see Replacing the back panel and drive cage fans on page 73 8 Disconnect all cables from the system board including the power cables from the power supply noting their locations and orientations you will reconnect these cables after you install the new system board 80 Replacing and Adding System Components Ag WANI NG 9 Remove the thumbscrew from the system board retaining bracket if your system is so equipped and lift the bracket from the board support tray 81 Replacing the system board 10 Loosen the retaining thumbscrew securing the board support tray to the right side of the chassis Retaining thumbscrew 11 Slide the board support tray toward the front of the chassis slightly to disengage it from the stand off retention hooks 12 Using the handle at the bottom of the board support tray pull the back edge of the system board the edge against the back panel out of the chassis 82 Replacing and Adding System Components 13 14 15 16 17 18 19 20 21 22 23 24 Remove th
8. Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Make sure the boot disk contains the Command com file Use the BIOS Setup utility if necessary to make sure your drive or controller is configured correctly Press F1 to restart the server You may have an XT keyboard connected to an AT system or vice versa Make sure the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Make sure the hard drive cable is properly connected Open the BIOS Setup utility then make sure that the correct drive type is selected The drive controller may be defective Press F1 to try to restart the server Try running Fdisk and DOS Format For more information refer to your operating system documentation See The system does not recognize the IDE drive on page 110 for a possible solution See The system does not recognize the SCSI drive on page 110 for a possible solution Backup your files as soon as possible Check the free space on the disk If the disk is full or almost full remove unnecessary files Open the BIOS Setup utility then make sure the settings are correct Error messages 122 Error message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up M
9. labeled 11 Set the drive jumpers to the appropriate settings refer to your drive documentation for jumper settings 12 Align the rails with the open bay at the bottom of the drive stack then slide the drive into the stack until the locking tabs snap into place make sure that the data and power connectors on the drive face the inside of the server 13 Connect the power and data cables to the drive See the drive documentation for proper cable orientation 14 Replace the bezel See Replacing the bezel on page 28 15 Close the case See Closing the case on page 27 16 Reconnect the power cord the modem cord and all other external peripheral devices then turn on the system 34 Replacing and Adding System Components Installing a 3 5 inch drive in a 5 25 inch drive bay Additional 3 5 inch hard drives can also be installed in the server in the empty 5 25 inch drive bays A 5 25 inch filler tray three of which came installed in your server is required for this type if installation O To install a 3 5 inch drive in a 5 25 inch drive bay 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cove
10. A key was pressed while the Clear the sticking key then turn off the system system was starting up wait for a few seconds then turn the system back on The keyboard is not plugged Make sure the cable is plugged in correctly in or connected properly Something spilled into the Turn off the system Turn the keyboard upside keyboard down to drain then turn it over and let it dry before using the keyboard again The keyboard is defective Try a keyboard you know is working The mouse does not work Probable cause Solution Mouse is locked out when Enter the password password is set The mouse is not plugged in Make sure the cable is plugged in correctly or connected properly The mouse driver did notload Load the appropriate mouse driver manually or when the system started contact Technical Support The mouse is defective Try a mouse that you know is working System problems 117 Video problems The system is running but the screen is blank Probable cause The monitor is not turned on The monitor data cable is not connected The connector or cable is damaged The monitor is defective The monitor brightness and contrast controls are turned down A DIMM is not seated properly indicated by a beep Solution Make sure the monitor is plugged in and turned on If the monitor is turned on the green power LED should illuminate Make sure the monitor data cable is connected to the video controller on
11. Diskette drive 0 seek to track 0 failed Troubleshooting Solutions Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Make sure you entered the right command Make sure the specified drive is correct then try again If you are trying to exit MS DOS to return to Windows type exit then press ENTER This is an informational message only No action is required Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct See The system does not recognize the CD drive on page 108 for a possible solution Use Check Disk on the drive with the error Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct See The system does not recognize the diskette drive on page 109 for a possible solution Open the BIOS Setup utility then make sure the drive settings are correct Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Error message Diskette drive reset failed Diskette read failed press F1 to retry boot Gate A20 failure Hard disk controller failure Hard disk controller failure press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Solutions Open the BIOS Setup utility then make sure the drive settings are correct
12. Processor Pin 1 3 Secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure when aligned correctly Replacing or adding a processor 57 To replace the heatsink 1 Hook the metal clip on the heatsink to the plastic tabs on the processor socket Make sure the heatsink is level with the processor and the metal clips are securely attached Caution It is very important that the heatsink makes direct contact with the processor or else it will not cool correctly resulting A in processor failure 1 9 3 N 2 Connect the heatsink fan cable to the fan connector on the system board 3 Replace the bezel See Replacing the bezel on page 28 4 Close the case See Closing the case on page 27 for instructions 5 Reconnect the cords you removed then turn on the server 58 Replacing and Adding System Components O To add an additional processor 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 Open the locking lever on the processor socket by moving the lever slightly out to th
13. and make sure that it does not conflict with another card in the system Configure the card with the appropriate software Make sure that the jumpers are configured correctly then reseat the card Peripheral adapter problems 113 Printer problems 114 The printer will not turn on Probable cause The printer is not connected to the system The printer is not plugged in The printer is not turned on The printer is defective Solution Make sure the data cable is properly connected between the printer and the system Check the connector and cable for bent or broken pins Make sure the power cable is plugged into a working power source Make sure the printer s power switch is pressed or set to the On position If power is applied to the printer the green power LED should be illuminated Try another printer if one is available The printer is turned on but will not print Probable cause The printer is not connected to the system The printer is not designated as the default printer The printer has not been added to the system The printer is not on line ready Troubleshooting Solution Make sure the data cable is properly connected between the printer and the system Check the connector and cable for bent or broken pins If the printer that you are trying to print to is not the default printer make sure you have selected it through the program s printer setup function In the
14. edges are aligned correctly and that the connectors did not miss any pins Disconnect and reconnect the cables Close the case see Closing the case on page 27 reconnect the modem and power cords then turn on the server Turn off the server remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case see Closing the case on page 27 reconnect the power and modem cords then turn on the server Replacing and Adding System Components Expansion cards The server has seven PCI expansion slots on the system board that may be used for a variety of expansion cards Two of these slots support 64 bit PCI cards and five support 32 bit PCI cards See System board on page 8 Replacing an expansion card O To replace an expansion card 1 Set any jumpers and switches on the replacement card See the card instructions 2 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 3 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 4 Remove the bezel See Removing the bezel on page 25 5 Remove the left side cover panel See Removing the side cover panel on page 26 6 Disconnect any cables attached to the card Expansion cards 63 7 Remove the existing card by p
15. error messages 120 guidelines 106 hard drive 110 memory 111 modem 112 peripherals 113 printer 114 processor 111 system 116 video 118 turning off the system Windows NT 19 U unlocking drive 39 43 drive carrier 39 43 updating the BIOS 87 USB port location 5 user password access 99 utilities hard drive maintenance 93 utility BIOS Setup 85 V video port location 5 troubleshooting 118 W Windows NT setup 18 shut down procedures 19 Index 147 148 Index
16. not connected properly Solution Remove the diskette from the drive If the light remains on try restarting the system Open the system and make sure the cable is connected properly between the diskette drive and its controller Make sure the pins are not bent or misaligned Diskette drive problems 109 Hard drive problems The system does not recognize the SCSI drive Probable cause The SCSI chain is not properly terminated The drive is configured with a conflicting SCSI address The cables are not connected correctly Solution Make sure the last device on the SCSI chain is properly terminated Change the device s SCSI address to one that is not currently being used by the system Open the system and make sure the cable connections are correct The system does not recognize the IDE drive Probable cause The primary IDE device may be configured incorrectly The drive may not be configured properly The drive cables are not connected properly The drive controller is not seated properly 110 Troubleshooting Solution Restart your server then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto Consult the hard drive user s guide for instructions on how to configure the drive Configure the drive correctly Open the system and make sure all cables to the controller card are connected co
17. restart your system and recover damaged files Creating a startup diskette If your server hard drive is damaged you may not be able to start the server from the hard drive A startup diskette is a bootable diskette that lets you start the server and attempt to fix the problem When you set up Windows NT you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you may create one later by running the Windows NT upgrade installation program To create a startup diskette 1 Go to the DOS Command Prompt and change to the C 11386 subdirectory 2 Type winnt32 ox then press ENTER and follow the prompts Using your Server Companion CD The Server Companion CD included with your system can be used to m Install hardware drivers for a variety of operating systems m Reinstall selected utilities m Access system documentation Instructions for each operating system are provided with the Server Companion CD System recovery 101 102 Managing Your System Cleaning the Server Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse the inside of the mouse may be dirty O To clean the mouse 1 Turn off the server then disconnect the mouse cable from the mouse port 2 Turn your mouse upside down and remove the roller ball cover 3 Cup your hand under the mouse and turn your mouse right side up The roller ball should drop into yo
18. service 5 25 inch drive bays 3 have room for additional 5 25 inch devices such as tape drives or an additional CD drive CD drive plays data or audio CDs Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Power supply alarm speaker reset System fault LED reset switch disables the power supply alarm speaker if it s sounding or resets the system fault LED if it s flashing Even though the switch resets the speaker the power supply alarm is not cleared and the appropriate LED continues to flash until the failed power supply module is replaced Hot plug drive activity LED indicates when the hot plug drive immediately below it is reading or writing data Hot plug drive bay has room for up to six hot plug drives connected to a hot plug backplane Drives have to be set up in appropriate RAID configuration to be hot pluggable Removing a drive when it is not properly configured will result in lost data and may corrupt the operating system Front panel door covers the front panel controls to prevent unauthorized or accidental access Front panel 3 Back panel Power connector Power supply cable clamp Keyboard port USB ports Serial port A Serial port B Video port Power supply module Module power switch Power supply module LED Power supply module Redundant power supply Mouse port RJ 45 LAN port
19. sure the cable and connectors are in good condition no bent pins or broken wires In the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Make sure the cable and connectors are in good condition no bent pins or broken wires Disconnect the monitor power cable and connect it directly to the power source Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the server and monitor for at least a half hour then restart the system 119 Video problems Error messages This section lists common error messages that you may see These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error message Access denied Bad command or file name Base memory xxx expansion Checking RAM on disk controller CD drive is not recognized Data error Decreasing available memory Diskette drive is not recognized
20. the chassis 10 Set any jumpers on the new backplane that are required for your hot plug configuration See SCSI backplane board on page 10 for instructions 78 Replacing and Adding System Components 11 Place the backplane onto the hot plug cage bracket making sure the hooks on the bracket fit into the slots on the backplane 12 When the backplane is securely in place tighten the two captive thumbscrews 13 Reconnect all cables on the backplane to the correct connectors 14 Replace all hot plug drives Be careful to replace them in the same slots that they were in before you removed them 15 Replace the bezel See Replacing the bezel on page 28 16 Close the case See Closing the case on page 27 17 Reconnect the power cord the modem cord and all other peripherals then turn on the system Replacing the SCSI backplane 79 Replacing the system board The system board integrates the other elements of the system such as the processor memory storage networking and communications and lets them operate in a coordinated and useful way Important All references to front rear left or right on the server are based on the server being in a normal upright position NA as viewed from the front O To replace the system board 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions
21. the current date Press SHIFT DELETE A dialog box opens asking if you want to delete the files 8 Click Yes The files are deleted Deleting temporary Internet files As you visit Web sites your browser stores temporary Internet files on your hard drive in a memory cache and a disk cache Files in the memory cache are removed when you turn off your server Files are saved in the disk cache until the space designated for the cache is full See your browser s help files for instructions on emptying the disk cache You can save space on the hard drive by decreasing the size of the Internet file disk cache See your browser s help files for instructions Maintaining and managing your hard drive 95 Emptying the Recycle Bin When you delete a file from your hard drive in Windows NT it is not immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrieve a file that you accidentally delete from the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then click Empty Recycle Bin You can save space on the hard drive by decreasing the size of the Recycle Bin O To decrease the size of the Recycle Bin 1 Right click the Recycle Bin then select Properties 2 At the Global tab select either Configure drives independently or Use one setting fo
22. the system 72 Replacing and Adding System Components Replacing the back panel and drive cage fans The back panel fan is located below the power supply on the back panel The drive cage fan is located behind the hot plug drive cage between the cage and the system board See the illustration on page 6 for more information To remove the back panel or hot plug cage fan 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Depress the two locking tabs on the fan bracket then disengage the two retaining tabs from either the back panel or the hot plug drive cage Replacing the back panel and drive cage fans 73 6 Carefully remove the fan from the chassis 7 Disconnect the fan power cable from the connector on the system board Note where the connector was attached 8 Place the new fan bracket unit into the chassis by engaging the two retaining tabs with the tabs on the back panel or the hot plug cage and the release tabs with the appropriate slots 9 Connect the fan power cable to the appropriate connector on the system board 10 Replace the bezel See Replacing the bezel
23. use only No 26 AWG or larger 1 telecommunications line cord Important safety information 127 Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use only shielded cables to connect peripherals to the system Compliance Accessories The accessories associated with this equipment are shield
24. 00 eee eee 27 Replacing the bezel 0 0 0 cee eee 28 4 Replacing and Adding System Components 29 DIVES edi ie wut NAAN Som woe cinta hea Sal WE ance ig ids NLA maa deel esd ered ered ear 30 Preparing to replace or add a drive 200 30 Drive cabling information 0 0 0 cee eae 31 Replacing the diskette drive naaa aaa 31 Replacing an optional drive 2 0 eee eee 33 Installing a 3 5 inch drive in a 5 25 inch drive bay 35 Replacing a hot plug drive 0 0 eee tt ee 38 Adding a hot plug drive 1 0 0 ee tees 42 Replacing the CD drive cece 47 Adding additional 5 25 inch devices 0 000 e eee eee eee 49 Replacing or adding memory 00 eee eae 51 Replacing or adding a processor 000 c eee eee 55 Replacing the battery 0 0 ee tees 60 Expansion Cards a E E see Bae Gy ae Sex 63 Replacing an expansion card 00000 eee es 63 Adding an expansion Card tees 65 Power supplies 0 eee ee tee eee tees 68 Replacing a redundant power supply module eee eee 68 Replacing the power supply 000 e ee eet ete ee 70 Replacing the back panel and drive cage fans 000020 eee eaee 73 Replacing the control panel board 0 0 eee eee 75 Replacing the SCSI backplane 0 00 cece tee 77 Replacing the system board 000
25. 4 If the virus is still on your server contact Gateway Technical Support Maintaining and managing your hard drive 97 System administration and control Your server is equipped with server management tools to enable administration and control of Windows NT environments These tools are ManageX Event Manager and the Gateway server management software ManageX Event Manager ManageX lets the system administrator manage multiple systems on a Windows NT or Windows 2000 network from a single window and implement commands and policies across the network with a single action With this tool you can automate system management tasks which can be triggered by specific events or at specified thresholds Additional information about the ManageX Event Manager can be found under Documentation on the Server Companion CD which came with your system Gateway server management software The Gateway server management software provides continuous in band monitoring alerting and management of your server Information is provided on such things as system temperature system fans voltage and power supply conditions system memory and chassis intrusion Additional information about the Gateway server management software can be found under Documentation on the Server Companion CD which came with your system System security To prevent unauthorized entry or use of the system a key lock on the bezel door is provided This lock not only preve
26. 53 Gateway Gateway 7400 Server System Manual October 2001 8508366 Notices Copyright 2001 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gatew
27. CA II SCSI hard drives The hot plug drives are assigned SCSI ID numbers by the hot plug backplane with the drive at the far left side of the hot plug bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the far right side of the hot plug bay Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot plug or NA mission critical environment additional or replacement drives must conform to Gateway standards SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Install the drive in the left most drive bay first and in increasing order by SCSI ID number thereafter 38 Replacing and Adding System Components O To replace a failed drive Caution Before you remove the failed drive use the appropriate software and utilities installed on the system to stop all A activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive 1 Use the Gateway server management utilities to determine which drive needs to be replaced 2 If the drive carrier is locked use the hex key to unlock the carrier Locked drive carriers show a red flag in the slot on the carrier handle 3 Remove the drive from the drive bay by pressin
28. D To install a SCSI drive in the server 1 Remove the empty drive carrier as described in Removing an empty drive carrier on page 43 2 Remove the four screws that secure the support bracket and front assembly to the rails Drives 45 3 Install the drive into the carrier using the four screws you removed in Step 2 4 Align the drive rails with the slots at the top and bottom of the drive bay 5 Leaving the handle down push the drive all of the way into the drive bay until the handle begins to close because of contact with the front edge of the chassis 46 Replacing and Adding System Components 6 Make sure the hooks on the bottom of the handle engage the edge of the drive bay then firmly close the handle 7 Secure the drive by locking the drive carrier with the hex key Replacing the CD drive The CD drive is located in one of the 5 25 inch drive bays at the top of the drive stack in the front of the chassis To replace the CD drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Locate the 5 25 inch CD drive 6 Remove the power and data c
29. I enabled operating system like Windows 2000 you can set the power button to enter sleep mode rather than turning the system off Power supply alarm speaker reset System fault LED reset switch disables the power supply alarm speaker or resets the system fault LED The alarm is not cleared and the appropriate LED continues to glow until the failed power supply module is replaced NMI Non Maskable Interrupt button allows a technician to help debug server errors Chassis intrusion detection switch sends a message to the system management hardware logging an event when the front bezel is removed Front panel connector connects the controls on the front panel with the system board Front panel board 13 14 System Features System Setup Setting up the server Use the instructions on the quick guide poster that came with the server to assemble the server You can prepare a safer working environment before assembling the server by following these guidelines Use a clean flat and stable surface for the server Allow at least 12 inches at the rear of the server for cabling and air circulation Obtain an adequately rated uninterruptible power supply UPS A UPS protects against AC line spikes power interruptions and other power fluctuations that may damage the server Protect the server from extreme temperature and humidity Do not expose it to direct sunlight heater ducts or other heat generating objects Keep the se
30. Port 1 Primary Video Display Controller Color Graphics Controller Serial Port A Diskette Controller Primary IDE Sec Diskette Serial Port A Primary DMA Controller 1 Extended Mode Registers Interrupt Controllers 1 and 2 Control Register Parallel Port ECP Parallel Port ECP Parallel Port ECP BMC Registers PCI CONFIG_ADDRESS Register NBX Turbo and Reset control PCI CONFIG_DATA Register Video Display Controller System Specifications 137 Memory map Address Range hex Amount 0 to O7FFFFh 640 KB 0A0000h to OBFFFFh 128 KB 0C0000h and ODFFFFh 128 KB 0E0000h to OFFFFFh 128 KB 0E0000h to OEFFFFh 2 MB FC000000h to FFFFFFFFh 64 MB Interrupts 138 The following table suggests a logical interrupt mapping of interrupt sources It reflects a typical configuration but you can change these interrupts Use the information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the I O controller T O Redirection Registers in the I O APIC are provided for each interrupt signal The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC s Important T Function DOS region base system memory Video or SMM memory Expansion card BIOS and buffer area System BIOS Extended system BIOS PCI memory space If you disable either IDE controller to free the interrupt for that controller you must physically unplug t
31. Printers window Start Settings Printers double click Add Printer Follow the on screen instructions for adding the new printer Make sure the on line or ready light is on or the display indicates Ready The printer prints garbled text Probable cause Solution The wrong driver is being In the Printers window Start Settings used for the selected printer Printers select the printer From the File menu select Properties Make sure the printer is using the correct printer driver If not install the correct one Printer problems 115 System problems The system will not start up Probable cause Solution The system is not connected Make sure the power cable s are connected to an AC outlet correctly to an operating AC power source The voltage selection switch Make sure the voltage selection switch is set is not set correctly to the correct power source The system is non responsive Probable cause Solution An error occurred while Restart your server by pressing the reset running a program or your button If the system is still non responsive system may be out of press and hold in the power button for 4 memory seconds to turn the system off Turn the system back on and follow the on screen instructions Heatsink is not seated Reseat the heatsink 116 Troubleshooting The keyboard does not work Probable cause Solution Keyboard is locked out when Enter the password password is set
32. UPS and turned on You may also need to adjust the brightness and contrast controls on the monitor Starting the server 17 Understanding the Power On Self Test When you turn on your server the power on self test POST routine checks the system memory and components To see this information on the screen press TAB during POST The system displays an error message if POST finds any problems Write down any error messages that you see If you continue to have problems these error messages may help Technical Support diagnose the cause Setting up the operating system The first time you start your server the operating system takes a few minutes to set up Refer to your operating system documentation for specific questions regarding the operating system Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system NA software manual for setup instructions O To complete the operating system setup for Windows NT 1 After the server starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next 3 Continue following the instructions and selecting options in the start up wizard dialog boxes clicking Next to move through the dialog boxes until the wizard tells you to restart your server If you need to return to the previous dialog b
33. ables from the back of the drive noting their locations and orientations You will reconnect these cables after you install the new drive 7 Disengage the rail locking tabs by pressing in on both front rail extensions then move the drive slightly out of the bay by pushing on the back of the drive Drives 47 8 Pull the drive out of the chassis then remove the rails on both sides of the drive 9 Snap the rails onto the new drive in the same positions The rails are labeled Make sure the front rail extensions are to the front of the drive Important The rails on the CD drive are different from those on the 3 5 inch drives Make sure you install the correct rails on NA the CD drive 10 Align the rails with the open bay then slide the drive into the bay until the locking tabs snap into place 11 Connect the power and data cables making sure the cables are in their original positions See your drive documentation for proper cable orientation 12 Replace the bezel See Replacing the bezel on page 28 13 Close the case See Closing the case on page 27 14 Reconnect the power cord the modem cord and all other external peripheral devices then turn on the system 48 Replacing and Adding System Components Adding additional 5 25 inch devices You can use the three additional externally accessible 5 25 inch drive bays to install additional 5 25 inch devices such as a CD writer or a tape backup drive Use th
34. al Inline Memory Module DIMM sockets that support up to 2 GB of PC133 Synchronous Dynamic Random Access Memory SDRAM RCC Champion LE 3 0 North Bridge CNB30LE chipset Integrated Intel 82559 LAN Integrated dual channel Ultra3 U160 SCSI Integrated ATI Rage XL VGA controller with 4 MB of PC100 SDRAM Seven PCI slots two 64 bit 33 MHz slots and five 32 bit 33 MHz slots One 3 5 inch 1 44 MB diskette drive one CD drive and one hard drive Integrated Voltage Regulator Modules VRMs for both processors Keyboard port PS 2 mouse port PS 2 two serial ports parallel port two Universal Serial Bus USB ports one RJ 45 LAN connector and one VGA port Standard features 1 Front panel 5 25 drive bay 5 25 drive bay Chassis lock Power LED Disk activity LED System fault LED PS 1 status LED PS 2 status LED System reset button Power button Reserved 5 25 drive bay CD drive Diskette drive Power supply alarm speaker reset system fault LED reset switch Hot plug drive activity LED Hot plug drive lock Hot plug drive bay Front panel door shown open Outriggers Castors Chassis lock prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel to the c
35. al after 30 inch free fall cosmetic damage might occur 100 120 V 6 A 50 60 Hz 200 240 V 3 A 50 60 Hz System I O addresses The following table shows the location in I O space of all directly I O accessible registers Address 0000h 000Fh 0010h 001Fh 0020h 0021h 0022h 0023h 0024h 0025h 0026h 0027h 0028h 0029h 002Ah 002Bh 002Ch 002Dh 002Eh 002Fh 0030h 0031h 0032h 0033h 0034h 0035h 0036h 0037h 0038h 0039h 003Ah 003Bh 003Ch 003Dh 003Eh 003Fh 0040h 0043h 0044h 004Fh 0050h 0053h 0054h 005Fh 0060h 0064h 0061h 0063h 0065h 0067h Resource DMA Controller 1 DMA Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Super I O Index and Data Ports Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Programmable Timers Programmable Timers Keyboard Controller NMI Status and Control Register NMI Status and Control Register NMI Status and Control Register NMI Status and Control Register System Specifications 135 136 Address 0070h 0072h 0074h 0076h 0071h 0073h 0075h 0077h 0080h 008Fh 0090h 0091h 0092h 0093h 009Fh 0094h 00A0h 00A1h 00A4h 00A15 00A8h 00A19 00Ach 00Adh 00B0h 00B1h 00B2h 00B3h 00B4h 00B5h 00B8h 00B9h 00BCh 00BDh 00C0h 00DFh 00F0h 00F8h 00FFh 0102h 0170h 0177h 01F0h 01F7h 0200h 0207
36. allel port Serial port A RJ 45 Ethernet and USB ports 1 and 2 PS 2 Keyboard and mouse ports System board SCSI backplane board Back side JP5 Delay start jumper Power connector SCSI connector JP6 Termination jumper JP5 Delay start jumper controls the spin up sequence of the drives attached to the backplane If you leave the delay start jumper on enabled default the drives spin up one at a time in order of their SCSI ID If you remove the delay start jumper all drives spin up simultaneously which may cause an excessive drain on the system power supply JP6 Termination jumper The backplane is designed to occupy one end of the bus and is terminated jumper off default SCSI connector provides the point of connection for the SCSI cable from the hot plug controller Power connector provides the point of connection for the power cable from the power supply 10 System Features Front side Reserved LED 6 Drive activity LED 6 SCA SCSI drive connectors 6 SCSI ID 2 SCSI ID 5 SCSI ID 1 SCSI ID 4 SCSI ID 0 SCSI ID 3 Reserved LED 6 reserved for future use Drive activity LED 6 flashes green when the drive is actively reading or writing data SCA SCSI drive connectors 6 provide points of connection for six SCA SCSI drives SCSI backplane board 11 Front panel board The front panel board supports the LEDs and buttons acc
37. anufacturer Dispose of used batteries according to manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs Entsorgen gebrauchter batterien entsprechned herstellerangaben Attention Il y a danger d explosion s il y a replacement incorrect de D la batterie Remplacer uniquement avec une batterie du m me type ou d un type equivalent recommande par le constructeur Mettre au rebut les batteries usag es conform ment aux instructions du fabricant O To replace the battery 1 Restart the server and start the BIOS Setup utility by selecting F1 when you are prompted to do so 2 Write down the CMOS values from each tab in the BIOS Setup utility so you can reenter them after you replace the battery For more information about the BIOS Setup utility See About the BIOS Setup utility on page 85 60 Replacing and Adding System Components Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 5 Remove the bezel See Removing the bezel on page 25 6 Remove the left side cover panel See Removing the side cover panel 10 11 12 13 on page 26 Locate the battery on the system bo
38. ard see System board on page 8 The battery is circular and has the positive pole mark on the top Using a small flat bladed screwdriver carefully remove the battery from its socket on the system board x Press the new battery in the socket with the positive pole up Make sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place Replace the bezel See Replacing the bezel on page 28 Close the case See Closing the case on page 27 Reconnect the power cord the modem cord and all other peripherals then turn on the system If the CMOS data is not correct change the information in the BIOS Setup utility using the data you recorded in Step 2 Replacing the battery 61 62 Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below Turn off the server and make sure that all exterior cables are attached and secured to the correct connectors Make sure that all power switches are on If the server is plugged into a power strip surge protector or UPS make sure it is turned on also Enter the BIOS Setup utility and compare the settings on the screen with your notes or the system hardware manuals Correct any discrepancies Turn off the server remove the cover and make sure that all cables inside the case are attached securely Also make sure that the colored cable
39. atcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings Regulatory compliance statements 129 130 The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Safety and Regulatory Information Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le present appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le reglement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per DOC notice for products fitted with an IC compliant modem The Industry Canada label identifies certi
40. ay 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER Server Watchdog SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Contents Prefa AA APA a E A o a E vii Conventions used in this manual 0 0000 cee eee vii Getting additi
41. bles are in their original positions See the drive documentation for proper cable orientations 10 Replace the bezel See Replacing the bezel on page 28 11 Close the case See Closing the case on page 27 12 Reconnect the power cord the modem cord and all other external peripheral devices then turn on the system 13 Run the configuration software if necessary 50 Replacing and Adding System Components Replacing or adding memory The Synchronous Dynamic Random Access Memory SDRAM Dual Inline Memory Modules DIMMs supported by your system board conform to the following standards m 64 MB 128 MB 256 MB and 512 MB ECC DIMMs m PC133 compliant registered parity ECC SDRAM Memory is installed in four banks slots on the system board When you are selecting and installing DIMMs keep the following in mind m Registered DIMMs should not be combined with unbuffered DIMMs m Memory must be installed in reverse order from right to left from bank 3 through bank 0 m No jumper settings are required for the memory size or type because the BIOS automatically detects this information m 2GB maximum system memory O To replace DIMMs 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Re
42. c eee eee 80 Using the BIOS Setup Utility 2 0 eee eee 85 About the BIOS Setup utility 2 2 0 0 0 000s 85 Updating the BIOS jc pu 4 ieee dea eee ede ea da ea aie aa KLANG 87 Setting the configuration switches ccc eens 88 The Clear Password switch 000 cee eee eens 88 The Clear CMOS switch 0 000 89 Managing Your System 2222222024 24002222 k aaa aaa 91 Protecting against power source problems cee eee eee 91 Surge suppressors ete 91 Line Gonditioners esse a eed eae te AG wa a eee RA RG eta 92 Uninterruptible power supplies eee eee 92 Maintaining and managing your hard drive 0 93 Hard drive maintenance utility 2 0 eee 93 Hard drive management practices 0 0c cee eee 94 Protecting your server from viruses 4 cece eee 96 System administration and control 0 00 eens 98 ManageX Event Manager 0c eee ete 98 Gateway server management software 0 0 0 0 a 98 System security 0 0 c ect tenes 98 System recovery 1 2 eee eee 101 Creating a startup diskette 0 0 eas 101 Using your Server Companion CD 000000 c eee eee 101 7 Cleaning the Server sar iciacccnsserdoraneedvacvasavienecctnoies 103 Cleaning the mouse 0 60 tees 103 Cleaning the keyboard anaana aeae 104 Cleaning the monitor screen 0 000 cet 104 Cl
43. ck of the power supply modules turns off when the module fails 2 Loosen the thumbscrew that secures the power supply module to the back panel Replacing and Adding System Components 3 Press the locking tab toward the center of the module while carefully pulling the failed module out of the power supply Locking tab Thumbscrew 4 Carefully insert the new power supply module into the vacant slot pressing firmly to seat the connector at the back 5 Tighten the thumbscrew to secure the new module in position Power supplies 69 Replacing the power supply The redundant power supply offers fault tolerance and hot swap capabilities However if the power distribution board at the base of the power supply or some other part of the power supply fails the entire power supply and its housing must be replaced This type of failure is indicated by both power supply status LEDs flashing and an audible alarm or the system will fail to power up O To replace the power supply 70 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect the power supply connectors from all inter
44. clicks into place to secure the card Connect any cables to the card see card documentation for proper cable orientation 66 Replacing and Adding System Components 12 Replace the bezel See Replacing the bezel on page 28 13 Close the case See Closing the case on page 27 14 Reconnect the power cord the modem cord and all other peripherals then turn on the system You may need to reconfigure the server after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information Expansion cards 67 Power supplies The Gateway 7400 Server uses a redundant power supply offering fault tolerance and hot swap capability This section describes replacing the power supply and also describes the procedure for hot swapping a power supply module Replacing a redundant power supply module If one of the two power supply modules fails the other module can support the system while the failed module is replaced An audible alarm indicates a failed module and the corresponding power supply status LED will begin to flash See Front panel on page 2 for the location and complete information on the function of the power supply status LEDs You do not have to turn off the system to replace the failed module O To replace a failed power supply module 68 1 Determine which power supply module has failed The module power LED on the ba
45. d by another modem or telephone Troubleshooting Solution Add the modem as new hardware Make sure the line connected to the modem is working and plugged into the appropriate port on the modem line port Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address If the modem shares the jack with another device make sure the other device does not have the port open for example someone is on the telephone or another modem is in use Peripheral adapter problems The system does not recognize a SCSI device Probable cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI chain is not properly terminated The device cables are not installed correctly Solution In the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the device Assign an available SCSI ID to the device Make sure the last device on the SCSI chain is terminated Open the system and check all cables between the controller and the device Install the cables correctly if necessary The system does not recognize an adapter card Probable cause The interrupt or I O address is set incorrectly The card was not configured through the software The card was not installed correctly Solution Check the address configuration of the adapter card
46. e it O To replace the side panel 1 Hold the side panel 3 4 inches forward of the chassis Engage the retaining tabs on the bottom edge of the panel with the slots at the bottom edge of the chassis 2 Swing the top of the panel toward the chassis engaging the retaining tabs on the top edge of the side panel with the slots on the chassis 3 Slide the panel toward the back of the chassis 3 4 inch securing it in place then tighten the thumbscrews Closing the case 27 Replacing the bezel Once the side panel is in place you must replace the bezel to operate the server If the server is run without the bezel installed a chassis intrusion event is logged by the system management hardware O To replace the bezel 1 Holding the bezel at an angle to the front of the chassis place the hinge slot on the bottom of the bezel over the flange on the bottom edge of the chassis 2 Swing the top of the bezel toward the chassis until the retaining tabs snap into place 3 Lock the bezel if necessary 28 Case Access Replacing and Adding System Components The Gateway 7400 Server is designed as a toolless chassis None of the normal user serviceable parts require a tool of any kind to remove install or replace In some cases where the pieces fit very tightly a tool may make the job easier The various clips tabs thumbscrews and other devices that allow toolless construction are color coded in green for easy identifica
47. e rails from the existing filler trays to install new drives You may need to purchase an additional cable of sufficient length to connect the existing devices and the new device to the connector on the system board To install an additional 5 25 inch device 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Remove the filler tray from the front of the drive bay by pressing in on both front rail extensions then move the tray slightly out of the bay by pushing on the back of the tray 6 Pull the drive out of the chassis Caution The server was designed to adhere to electromagnetic interference requirements and the tray is an integral part A of the system Installing an approved device should continue to maintain those standards If you remove the device you must reinstall the tray 7 Snap the rails onto the drive making sure the front rail extensions are towards the front of the device The rails are labeled Drives 49 8 Align the rails with the bay and slide the drive into the chassis until the locking tabs snap into place 9 Connect the power and data cables making sure the ca
48. e side and then lifting it up 90 degrees Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned Pin 1 is near the marked corner 7 Gently place the new processor into the socket 8 Secure the processor by lowering the locking lever until the lever latches into place The processor will slip into place without pressure when aligned correctly 9 Install the heatsink as described in To Replace the Heatsink on page 58 11 12 13 Connect the power supply cable of the processor fan to the second CPU fan connector on the system board See System board on page 8 for location Replace the bezel See Replacing the bezel on page 28 Close the case by following the instructions on page 27 Reconnect the cords you removed then turn on the server Replacing or adding a processor 59 Replacing the battery The battery provides power for the system real time clock and CMOS memory which holds the system configuration information If your battery is failing you may notice the server clock slowing down and giving you the incorrect time Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery Replacing the battery resets the BIOS Setup utility to its default values Warning Danger of explosion if battery is incorrectly replaced O Replace only with the same or equivalent type recommended by m
49. e telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the disp
50. e ten screws securing the system board to the support tray and remove the board then place it in an anti static bag or container Install the replacement system board on the tray using the screws you previously removed Holding the board support tray by the handles place it in the chassis right edge first Arrange the cables carefully to prevent tangling as you install the board and tray assembly Holding the board support tray in place tighten the retaining thumbscrew on the right edge of the board support tray Replace the system board retaining bracket if your system is so equipped and reinstall the retaining bracket thumbscrew Replace the back panel fan see Replacing the back panel and drive cage fans on page 73 Replace any expansion cards that you removed in Step 4 see Replacing an expansion card on page 63 Reconnect all cables on the system board to the correct connectors Return the chassis to an upright position Replace the bezel See Replacing the bezel on page 28 Close the case See Closing the case on page 27 Reconnect the power cord the modem cord and all other peripherals then turn on the system Replacing the system board 83 84 Replacing and Adding System Components Using the BIOS Setup Utility About the BIOS Setup utility The server s BIOS has a built in setup utility that lets you configure several basic system characteristics The settings are stored
51. eaning the server and monitor cases cece eee 104 8 Troubleshooting 6 sidccescedcandat i eentneds rien Cexsaiayanreneers 105 INM MODUCHION 44s a das neha natok at tine Mee ae d ee eee ee Oe baad bea aS 105 Troubleshooting checklist 00 eee 106 Verifying your configuration ee eae 106 Troubleshooting guidelines 0 0 cee eee 106 CD drive problems 0 000 cect eee 107 Diskette drive problems eae 109 Hard drive problems 25 4 0ng al ee eee wok de PENIS KEANNA PLA ELENA KLANG 110 Memory and processor problems cece eee eens 111 Modem problems 0 00 cece ee teens 112 Peripheral adapter problems 0 0 c cece eae 113 Printer problems 222i ng era eed e d DANG ee ee baled Pewee de eed 114 System problems 00000 e eect eee 116 Video problems Xa vate ge kaw yet ee dened Medd BAGON BARAN KAKA Lae eee 118 Error messages 2 eee ee 120 A Safety and Regulatory Information 125 System Specifications napa ANG ENGE NG peice en 133 Environmental specifications 0 0 cee eae 134 System I O addresses 0 000 cece tet 135 Memory Map saaan ded ae seer edged ETE arsed es pale ar ERR 138 INtSMMUPIS soar heen ee wes wees Reet Phe oS ube LINGAW KN Bab Bb a Banaag 138 DMA USAGE set bent ees Lobia EE a ee SAMA ea be dene Bee 139 Li oe ee ee eee re er re ee eer ee eee 141 vi Preface Conventions used in this man
52. ed video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules Caution Changes or modifications not expressly approved by Gateway could void the user s authority to operate the A equipment 128 Safety and Regulatory Information FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000Fax 605 232 2023 Product Gateway 7400 Server This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your A authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to th
53. emory size error Non system disk or disk error Not enough memory Troubleshooting Solutions Enter your password again making sure to enter it correctly Note that some passwords are case sensitive If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password through system board jumper settings Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure the keyboard is compatible with the system You may have to change the switch setting to AT See The keyboard does not work on page 117 for a possible solution Turn off the system then check the keyboard cable Remove any objects that may be resting on the keyboard then restart the system Check for sticky keys Clean the keyboard if necessary See The system detected memory errors during start up on page 111 for a possible solution Enter the BIOS Setup utility then save the memory configuration Eject the diskette then press ENTER If the diskette is bootable check it for errors Close all programs that are not currently in use Error message Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write pro
54. ent Manager 98 manual conventions Vii memory installing 51 map system 138 replacing 51 specifications 133 troubleshooting 111 modem troubleshooting 112 module replacing power supply 68 monitor adjusting 17 cleaning 104 mouse cleaning 104 port location 5 troubleshooting 117 N N 1 power supply replacing 70 network port location 5 NMI button location 13 O opening bezel door 24 case 23 operating system setup 18 outriggers installing 16 P parallel port location 5 password 144 Index changing 99 protect switch location 8 set user and supervisor 99 set user password only 99 using 99 peripheral devices troubleshooting 113 ports I O 133 keyboard 5 LAN 5 mouse 5 network 5 parallel 5 serial 5 USB 5 video 5 POST power on self test 18 power alarm speaker reset switch 3 button 17 button location 3 13 indicator LED 2 12 LED 17 module switches 4 supply module 68 supply specifications 133 Power menu BIOS Setup utility 86 power source problems 91 power supply modules 4 redundant 5 replacing 70 preventing static electricity 22 printer troubleshooting 114 processor adding additional 59 heatsink 55 locating pin 1 57 59 replacing 55 specifications 133 speed 133 troubleshooting 111 protecting system against power source problems 91 PS1 status LED 12 PS2 status LED 13 R RAID delay start jumper setting 10 drive activity LEDs 11 fan replacing 73 replacing
55. es protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files You can also back up files by running the Backup utility that came with your operating system In Windows NT Backup copies files to a tape drive To run Backup in Windows NT 1 Click Start then select Programs Administrative Tools then Backup 2 Follow the on screen instructions Deleting unneeded files By deleting unneeded files from the hard drive you free up space on the hard drive and help improve hard drive performance The following sections give you some simple ways to delete unneeded files 94 Managing Your System Deleting Windows temporary files During normal operation Windows constantly creates new temporary tmp files You can safely delete all but the most recent tmp files O To delete tmp files 1 Open Windows Explorer then select Tools Find then Files and Folders 2 In the Named text box type tmp 3 In the Look in drop down list select your drive letter 4 Click Find Now The list of tmp files appears 5 Click Modified above the list To see the Modified button you may need to maximize the Find window The list is sorted by date 6 Highlight all the files in the list except those with
56. essible from the front panel The buttons and LEDs on the front panel board are shown and described below Power LED Disk activity LED System fault LED NMI button PS 1 status LED PS 2 status LED Chassis intrusion detection switch Front panel connector Power supply alarm speaker reset System fault LED reset switch System reset button Power button Power LED glows green whenever the system is turned on The LED also flashes when the system is in sleep mode Disk activity LED glows green whenever a hard drive is actively reading or writing data System fault LED yellow indicates ECC memory system fault steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault PS 1 status LED glows green when the first power supply module in the redundant power supply is installed and working correctly It flashes green if the power supply module fails or one of its power levels goes out of bounds If the power supply module is not installed this LED is off 12 System Features PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly It flashes green if the power supply module fails or one of its power levels goes out of bounds If the power supply module is not installed this LED is off System reset button lets you reset the server if it has become nonresponsive Power button turns the server on and off In an ACP
57. ettings 88 control panel board features 12 replacing 75 CPU specifications 133 speed 133 creating a startup diskette 101 D deleting files 94 DIMMs adding 53 replacing 51 diskette drive problems 109 replacing 31 troubleshooting 109 DMA usage 139 drive carrier removing 43 unlocking 39 43 drives 5 25 inch device installing additional 49 cabling 31 CD drive replacing 47 disk activity LED 2 12 diskette replacing 31 hard drive replacing 33 35 hot plug activity LEDs 3 preparing to add 30 preparing to replace 30 RAID activity LEDs 11 RAID adding 42 142 Index RAID installing 45 RAID replacing 38 RAID reserved LEDs 11 replacing 33 35 SCA adding 42 SCA installing 45 SCA replacing 38 SCSI adding 42 SCSI installing 45 SCSI replacing 38 unlocking 39 43 E emptying the Recycle Bin 96 environmental specifications 134 error messages 120 Exit menu BIOS Setup utility 86 expansion cards adding 65 replacing 63 troubleshooting 113 F fans replacing 73 FAQ frequently asked questions accessing Viii features back panel 4 control panel board 12 front panel 2 front panel board 12 interior 6 SCSI backplane 10 system 1 file backup 94 files deleting unneeded 94 front panel chassis lock 2 features 2 front panel board components 12 features 12 replacing 75 H hard drive maintenance utilities 93 management 94 troubleshooting 110 heatsink installing 58 removing 55 replacing 58 hot pl
58. fied equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Q Contact the appropriate ins
59. g down on the carrier handle and rotating the handle out and down from the front of the server Drives 39 4 Continue pulling outward until the drive is entirely out of the system 5 Remove the four screws that secure the drive to the carrier then remove the drive amp 6 Install the new drive in the carrier using the four screws you removed in Step 5 40 Replacing and Adding System Components 7 Align the drive rails with the slots at the top and bottom of the drive bay 8 Leaving the handle in the down position push the drive all of the way 10 into the drive bay until the handle starts to close because of contact with the front of the chassis Make sure the hooks on the bottom of the handle engage the edge of the drive bay then firmly close the handle Lock the drive carrier with the hex key Drives 41 Adding a hot plug drive 42 The hot plug drives are located at the bottom of the front panel The hot plug bay supports up to six 1 inch high 3 5 inch SCA LVD SCSI hard drives The hot plug drives are assigned SCSI ID numbers by the hot plug backplane with the drive at the far left side of the hot plug bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the far right side of the hot plug bay Install drives left to right SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5
60. g the drive Restart your server then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Open the system and make sure all cables between the CD controller and the CD drive are connected correctly Replace the CD drive Diskette drive problems The system does not recognize the diskette drive Probable cause The diskette drive may be configured incorrectly The drive cables are not connected properly Solution Restart your server then press F1 to open the BIOS Setup utility In the Advanced Floppy Configuration menu make sure that the diskette drive parameters are set correctly Open the system and make sure all cables are correctly connected to the system board The diskette drive will not read write or format Probable cause The diskette is not IBM formatted The diskette is corrupted The diskette is write protected Solution Make sure the diskette you are trying to format is IBM compatible If it is try reformatting it If it is not get a compatible diskette Run Check Disk on the diskette If errors are detected and corrected try accessing the diskette again Make sure the write protection window on the upper right corner of the diskette is closed unprotected The diskette drive LED illuminates continuously Probable cause The diskette is corrupted The cable to the drive is
61. h 0220h 022Fh System Specifications Resource NMI Mask NMI Mask NMI Mask NMI Mask RTC Data RTC Data RTC Data RTC Data DMA Low Page Register bit 7 and RTC Address bits 6 0 bit 7 and RTC Address bits 6 0 bit 7 and RTC Address bits 6 0 bit 7 and RTC Address bits 6 0 as ea ees DMA Low Page Register System Control Port A PC AT control Port DMA Low Page Register Video Display Controller Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 Advanced Power Management Control Advanced Power Management Status Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 DMA Controller 2 Clear NPX error x87 Numeric Coprocessor Video Display Controller Secondary Fixed Disk Controller IDE Primary Fixed Disk Controller IDE Game I O Port Serial Port A Address 0238h 023Fh 0278h 027Fh 02E8h 02Efh 02F8h 02FFh 0338h 033Fh 0370h 0375h 0376h 0377h 0378h 037Fh 03B4h 03Bah 03BCh 03BFh 03C0h 03CFh 03D4h 03DAh 03E8h 03EFh 03F0h 03F5h 03F6h 03F7h 03F8h 03FFh 0400h 043Fh 04D0h 04D1h 0678h 067Ah 0778h 077Ah 07BCh 07BEh OCAO CA3h OCF8h OCF9h OCFCh 46E8h Resource Serial Port B Parallel Port 3 Serial Port B Serial Port B Serial Port B Secondary Diskette Secondary IDE Secondary IDE Diskette Parallel Port 2 Monochrome Display Port Parallel
62. hassis Power LED glows green whenever the system is turned on The LED also flashes when the system is in sleep mode Disk activity LED glows green whenever a drive is actively reading or writing data System fault LED yellow indicates ECC Error Checking and Correcting memory system fault steady indicates an uncorrectable ECC fault and blinking indicates a correctable ECC fault 2 System Features PS 1 status LED glows green when the first power supply module in the redundant power supply is installed and working correctly It flashes green if the power supply module fails or one of its power levels goes out of bounds If the power supply module is not installed this LED is off PS 2 status LED glows green when the second power supply module in the redundant power supply is installed and working correctly It flashes green if the power supply module fails or one of its power levels goes out of bounds If the power supply module is not installed this LED is off System reset button is a recessed button that lets you reset the server if it becomes nonresponsive Power button turns the server on and off In an ACPI enabled operating system like Windows 2000 you can set the power button to enter sleep mode rather than turning the system off Hot plug drive lock secures the drive in place to prevent unauthorized or accidental removal Outriggers provide support for the castors Castors let you roll the server around for ease of
63. he IDE cable from the system board Simply disabling the drive by configuring the SSU option does not make the interrupt available Interrupt 1 0 APIC Description Level INTR INTO NMI N A IRQ1 INT1 Cascade INT2 IRQ3 INT3 IRQ4 INT4 Processor interrupt NMI from PIC to processor Keyboard interrupt Interrupt signal from second 8259 Serial port A or B interrupt from SIO device you can configure either Serial port A or B interrupt from SIO device you can configure either System Specifications Interrupt IRQ5 IRQ6 IRQ7 IRQ8_L IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 SMI L 1 0 APIC Level INT5 INT6 INT7 INT8 INT9 INT10 INT11 INT12 INT13 INT14 INT15 DMA usage The following table lists the direct memory access DMA channels that the system typically uses and which ones are available for use by add in devices Description Parallel port Il Diskette port Parallel port RTC interrupt Signal control interrupt SCI used by ACPI compliant operating system Mouse interrupt Co processor interrupt Compatibility IDE interrupt from primary channel IDE devices 0 and 1 System management interrupt general purpose indicator sourced through the PID to the processors DMA Resource Cascade Available Floppy Controller Available Redirect Cascade BB AD N O ol Available Available Available System Specifications 139 140 System Specifications Index N
64. he system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Warning To prevent electric shock never remove the cover There O are no user serviceable parts inside Refer servicing to qualified service personnel Safety and Regulatory Information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care NA areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce the risk of fire
65. ible power supplies 92 Use a standby uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS Managing Your System Maintaining and managing your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find Hard drive maintenance utility If you are using the Windows NT operating system you can help maintain the performance of your hard drive by regularly using Check Disk If you are using another operating system refer to your operating system documentation for available hard drive maintenance utilities Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them Use Check Disk from once a week to once a month depending on how often you use your system Also use Check Disk if you have any hard drive problems SD To use Check Disk 1 2 3 4 5 6 D
66. in battery backed RAM and are retained even when the power is off Open the BIOS Setup utility by restarting the server then pressing F1 when the Gateway logo screen appears during startup The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below BIOS Setup Utility Main Advanced Power Boot Security Exit AMI BIOS Version XX XX XX BIOS Build Date XX XX XX BIOS ID XXXXXXXX Processor Type Pentium III tm Processor Speed 800MHz gt Select Screen System Memory 128 MB N Select Item Change Field System Time XX XX XX Tab Select Field System Date Thu XX XX XXXX Fl General Help F10 Save amp Exit ESC Exit About the BIOS Setup utility 85 As you select items on the Main menu or in submenus you see specific information related to the current selection in the Item Specific Help box The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions The F1 opens the Help screen providing general help for using the BIOS Setup utility The T up arrow and J down arrow keys select items in the menu The lt left arrow and gt right arrow keys move you between the menus ENTER either moves you to a submenu screen when a selected item is preceded by gt or activates a selected field Esc closes the screen you are in and returns you to the previous screen or opens a dialog box allowing you to exit fro
67. into the server monitor and peripherals when cleaning the system Always turn off the server and other peripherals before cleaning any components Use a damp lint free cloth to clean the server case monitor case keyboard speakers and other parts of the server Avoid abrasive or solvent cleaners because they can damage the finish on your components Your server is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan Keep vents on the front and back of the chassis free of dust With the server turned off and unplugged brush the dust away from the vents with a slightly damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside the server Cleaning the Server Troubleshooting Introduction If your system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within a program consult the documentation supplied with the software This section identifies solutions to some possible problems Introduction 105 Troubleshooting checklist Before turning on the system make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on and the circuit breaker is set The voltage selection switch on the system power supply reflects the proper voltage Verifying your co
68. lled incorrectly Solution Make sure the label is facing up then try again Make sure the speaker cables are connected properly and securely Check the volume control and turn it up if necessary Click the speaker icon on the task bar Make sure the Mute check box is not selected Connect a set of headphones to the line out jack to test the output If they work replace the speakers Open the system then reseat the sound card Make sure the cables are connected properly Some systems do not have sound cards because sound capabilities are built into the system board Open the system and make sure the cables are connected properly Some systems do not have sound cards because sound capabilities are built into the system board CD drive problems 107 108 Probable cause The CD is not intended for PC use The CD is loaded incorrectly The CD is scratched or dirty The CD drive needs to be added as new hardware The secondary IDE device may be disabled The CD cables are not installed correctly The CD drive may be defective Troubleshooting The system does not recognize the CD drive Solution Make sure the CD is PC compatible Make sure the label is facing up then try again Try cleaning the CD with a lint free cloth Make sure the CD is not scratched In the Control Panel window Start Settings Conirol Panel double click Add New Hardware Follow the on screen instructions for addin
69. loss or system damage Protect your server and peripherals by connecting them to a surge suppressor which will absorb voltage surges and prevent them from reaching your server When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for your system Protecting against power source problems 91 m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your system m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your system from the small fluctuations in voltage from an electrical supply Most systems can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterrupt
70. m the BIOS Setup utility F10 opens a screen that lets you save all settings then exit the BIOS Setup utility main screen has the following menu selections at the top of the screen Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configuration Power gives you access to information and settings for power management features Boot gives you access to information and settings for boot features and boot sequences Security gives you access to settings related to system access passwords and security settings See System security on page 98 Exit gives you access to options for exiting the BIOS Setup utility Refer to the Help box on the right side of the BIOS Setup screens for information about menu items 86 Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from Technical Support area on the Gateway Web site www gatewayatwork com and install the new version from a diskette To update the BIOS you need to perform the following tasks in sequence Create a bootable diskette Note the current BIOS settings Create the BIOS update diskette Update the BIOS Restore the BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can d
71. menus 86 navigating through 86 shut down procedures 19 side cover panel removing 26 space hard drive 94 specifications case size 133 certification 133 CPU 133 diskette drive interface 133 environmental 134 expansion slots 133 I O ports 133 IDE interfaces 133 memory 133 network interface 133 power supply 133 processor 133 RAM 133 SCSI interfaces 133 system 133 video 133 starting the system 17 startup diskette creating 101 static electricity preventing 22 supervisor password access 99 surge suppressors 91 switch chassis intrusion 99 Clear CMOS 89 Clear Password 88 configuration 88 front panel board location 12 NMI 13 power 3 13 power modules 4 power supply alarm speaker reset 3 13 reset 3 13 system fault LED reset 3 146 Index system administration 98 cleaning 103 control 98 error messages 120 features 1 I O addresses 135 interior features 6 interrupts 138 management 98 memory map 138 NMI button 13 recovery 101 reset button 3 13 security 98 specifications 133 startup 17 troubleshooting 106 116 turning off 19 system board components 8 configuration switches 88 removing 80 replacing 80 switches location 8 system fault LED 12 system fault LED reset switch 3 13 system fault status LED 2 system reset Windows NT 20 system shut down Windows NT 19 T temporary files deleting 95 toolless chassis 21 troubleshooting adapters 113 battery 62 CD drive 107 checklist 106 diskette drive 109
72. moving the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 Replacing or adding memory 51 5 Pull open the socket latches on each side of the DIMM socket then lift the DIMM out of the socket Store the DIMM in an anti static container 6 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket 7 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket latches on each end of the DIMM 8 Replace the bezel See Replacing the bezel on page 28 9 Close the case See Closing the case on page 27 10 Reconnect the power cord the modem cord and all other peripherals then turn on the system 52 Replacing and Adding System Components S To add DIMMs 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Pull open the socket latches on each side of the DIMM socket 6 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket 7 Gently pre
73. nal devices including the 3 5 inch diskette drive the CD drive and all hard drives Make a note of where everything is connected 6 Disconnect the main power supply connector from the system board by pressing on the tab to release the connector then gently pulling the connector from the board Replacing and Adding System Components 7 While supporting the power supply by the handle with one hand remove the screws securing the power supply to the back panel Handle 8 Carefully lift the power supply out of the chassis using the handle attached to the power supply Move the power supply forward to clear the support bracket then tilt the left side of the power supply down to clear the side cover mounting rail as you pull it out 9 Make sure that the new power supply matches the one you removed The mounting holes should line up correctly and the specifications and power output connectors should be the same Power supplies 71 10 Place the new power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis Handle 11 Replace the screws securing the power supply to the back panel 12 Reconnect the power connectors to the system board and to all internal devices 13 Replace the bezel See Replacing the bezel on page 28 14 Close the case See Closing the case on page 27 15 Reconnect the power cord the modem cord and all external peripherals then turn on
74. nfiguration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Open the BIOS Setup utility and check your configuration settings See About the BIOS Setup utility on page 85 Troubleshooting guidelines As you troubleshoot your system keep the following guidelines in mind 106 m Never remove the chassis cover while the server is turned on Do not attempt to open the monitor Even if the power is disconnected stored energy in the monitor components can inflict a painful or harmful shock If a peripheral does not work make sure that all connections are secure If you see an error message on the screen write it down word for word You may be asked about it when calling Technical Support Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis See Preventing static electricity discharge on page 22 for more information on preventing electrostatic damage to the system Troubleshooting CD drive problems An audio CD produces no sound Probable cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted through the Multimedia volume control The speakers may be faulty The sound card may not be installed correctly The CD drive audio cable may be insta
75. nts unauthorized access to the power switch but prevents removal of the side cover as well Security measures may also be set in the BIOS Setup utility which establish passwords and automatic system lockouts The system also includes server management software that monitors the chassis intrusion switch 98 Managing Your System Mechanical lock and monitoring The system includes an intrusion switch When the bezel is removed the switch transmits an alarm signal to the server where server management software processes the signal Software locks through the BIOS Setup utility The Security tab in the BIOS Setup utility see About the BIOS Setup utility on page 85 provides several security features to prevent unauthorized access to the system Once the security measures are enabled access to the system is allowed only after you enter the correct password s For example the security features let you Set and enable supervisor and user passwords Set user BIOS setup access level full limited view only or no access Set Password Check for setup only or always Enable Unattended Start mode which when enabled allows the host system to complete the boot process without a password yet causes the keyboard and mouse to remain locked until the user password is enabled Using passwords If you set and enable a user password but not a supervisor password enter the user password to boot the system with unlimited BIOS Setup acces
76. oftware manual for instructions To close unresponsive programs and reset the server in Windows NT 20 1 Press CTRL ALT DEL A window opens that lets you close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the server does not respond press the reset button to restart the server As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts System Setup Case Access The Gateway 7400 Server is designed as a toolless chassis None of the normal user serviceable parts require a tool of any kind to remove install or replace In some cases where the pieces fit very tightly a tool may make the job easier The various clips tabs thumbscrews and other devices that allow toolless construction are color coded in green for easy identification 21 Preventing static electricity discharge Before opening the server case follow these precautions to prevent damage from static electricity When opening your server case always perform the following procedure Caution Static electricity can permanently damage electronic components in your server Prevent electrostatic damage A to your server by following static electricity precautions every time you open your server case O To prevent static electricity discharge 1 Turn off the server power
77. on page 28 11 Close the case See Closing the case on page 27 12 Reconnect the power cord the modem cord and all other peripherals then turn on the system 74 Replacing and Adding System Components Replacing the control panel board The control panel board is mounted on the front of the chassis behind the bezel O To replace the control panel board 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect the front panel connector from the control panel board 6 Remove the screw that secures the board to the front of the chassis 7 Lift the control panel board off of the hooks on the front panel then remove it Replacing the control panel board 75 76 Install the new control panel board by placing the mounting slots of the control panel board on the tabs on the front of the chassis then slide the board down until it locks into place Make sure the front panel cable is out of the way as you install the board 9 Replace the screw you removed in Step 4 11 12 13 Plug the control panel cable into the connector on the control panel board
78. onal information 000 c eee Vili 1 SCION FealiresS BAG KG PAKANA KK ABAKA p a BENG 1 Standard features cee 1 Fon panel 24 245 wees sea eens wena KN BAGON NMAN lee NA ewe NAGA NA eal OF 2 Back panel AA AA AA 4 imeno ol System e seia NG a eed a DL a ete eee ee BALIYE PD 6 System board kaaa eet eee eee Pewee NTN NG dew e es ANG oe ee eee 8 SCSI backplane board 0 00 c eee ee 10 Back sides sree wens ech nue ep ee ate Hee aie eats Geert ewe een ge ate ee 10 FYONTSIDG sete ec cba ninaa we dia veyed dete Palka by Pea de OM Papen 11 Front panel board ii nasama ABAD ANA ANA ha eu are weeures ha ound NG 12 2 System Setup AA ise ssiencanssosaneeibverasuletin cetsaee aes 15 Setting up the server 000 eect eee 15 Installing the outriggers and castors 000 cece ee 16 Starting the server 20 c ccc teens 17 Understanding the Power On Self Test cece eee eee 18 Setting up the operating system 0 0 cc eee 18 Turning off the server 0 eee ete eee 19 Resetting the server 02 00 cece teens 20 aao ACCOSS AA PAA ences aoe Oe AA AA 21 Preventing static electricity discharge ee 22 Opening the case aaau 23 Opening the bezel door cee eee 24 Removing the bezel 0 ccc eee 25 Removing the side cover panel 00 0 eee eae 26 Closing the case 1 eens 27 Replacing the side panel 0 0
79. one as master and one as slave You may need to configure the drives you install using the BIOS Setup utility Select F1 at start up to open the BIOS Setup utility Replacing and Adding System Components Drive cabling information Your system includes three different types of drive cables and possibly one additional cable if required for the options ordered Each drive cable is clearly labeled indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive m Use the diskette drive connector cable to connect the diskette drive m Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives m Use the SCSI LVD cable 2 connectors to connect the hot plug backplane to the integrated SCSI controller on the system board or to an add on SCSI controller card m Use the SCSI LVD cable 5 connectors with built in terminator to connect optional SCSI devices to the integrated SCSI controller on the system board or to an add on SCSI controller card This cable is optional Replacing the diskette drive The diskette drive is near the bottom of the stack of drive bays To replace the diskette drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electrici
80. other external peripheral devices then turn on the system 32 Replacing and Adding System Components Replacing an optional drive An optional hard drive can be shipped with the server This drive is mounted at the bottom of the drive stack accessible from the front of the chassis behind the bezel O To replace an optional drive 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Locate the 3 5 inch hard drive at the bottom of the drive stack 6 Remove the power and data cables from the hard drive noting their locations and orientations you will reconnect these cables after you install the new drive 7 Grip the mounting rails firmly with thumb and index finger and pull the drive carefully straight out of the drive stack Drives 33 8 Remove the mounting rails from the hard drive 9 Place the old drive in an antistatic bag or container then place the new hard drive on a static free surface with the top up and the connectors facing you 10 Install the two drive mounting rails on the new hard drive making sure the front rail extensions are to the front of the device The rails are
81. ouble click the My Computer icon The My Computer window opens Right click the drive you want to check Select Properties The drive s properties window opens Click the Tools tab At Error checking click Check Now The Check Disk window opens Scan the entire hard drive by selecting Scan for and attempt recovery of bad sectors 7 Click Start Check Disk checks the drive for errors Follow any on screen instructions for completing the scan Maintaining and managing your hard drive 93 Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive We suggest that you first check your hard drive for available space then back up important files prior to deleting unneeded files in case you delete important files by mistake Checking hard drive space In Windows NT you can see a chart of the available hard drive space If you are using another operating system refer to your software documentation for available hard drive management utilities O To check hard drive space 1 Double click the My Computer icon on the desktop The My Computer window opens 2 Right click the drive you want to check 3 Select Properties The drive s properties window opens The General tab shows you the available and used space on the drive Backing up files Regularly backing up your fil
82. ow LAN activity yellow and 100 Mbit speed green Parallel port connects to a printer or other parallel device Expansion card slots 7 have room for as many as seven PCI expansion cards Expansion card retention clips 7 allow screwless retention of the expansion cards for ease of maintenance and installation Kensington lock slot provides a place to install a security cable and lock Back panel 5 Interior of system Power supply Power supply fans 5 25 inch drive bays N 1 power supply alarm board 3 25 inch drive bays Hot plug bays Hot plug cage Back System System Drive SCSI panel fan board board tray cage fan backplane Power supply provides power to the system components The redundant power supply provides hot plug capability and fault tolerance Power supply fans provide cooling for the redundant power supply modules 5 25 inch drive bays provide space for as many as four 5 25 inch drives A CD drive comes standard with the system and occupies one of the 5 25 inch drive bays N 1 power supply alarm board provides an audible alarm if a power supply module fails 3 25 inch drive bays support as many as two 3 25 inch drives A diskette drive comes standard with the system and occupies one 3 25 inch drive bay A hard drive is typically installed in the second drive bay Hot plug bays support as many as six 1 inch high 3 25 inch SCA SCSI hard drives Drive bays witho
83. ownload from the Technical Support area of Gateway s Web site Important To add BIOS support for faster processors you may need to update the BIOS If you do not receive the messages NA AP microcode OK and BSP microcode OK during the boot sequence you will need to update the BIOS Updating the BIOS 87 Setting the configuration switches The system board has a configuration switch block related to the BIOS You can use specific switches to reset the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password For the location of the configuration switch block see System board on page 8 Caution Moving any of these switches while the power is on can damage your server Always turn off the server and unplug A the power cord from the server before changing switch settings The Clear Password switch The Clear Password switch on the system board SW3 lets you clear the existing system passwords in case they are misplaced or forgotten or if the system administrator is unavailable For normal operation SW3 should be set to the OFF position To clear the passwords SW3 should be set to the ON position Once the switch is set to the ON position passwords will be disabled allowing you to go directly to the operating system or to enter the BIOS Setup without entering a password To set up a new password enter the BIOS Setup and enter the password as you normally would then turn off the system P
84. ox to change any of your entries click Back 4 Restart the server The setup is complete 18 System Setup Turning off the server Every time you turn off the server shut down the operating system first You may lose data if you do not follow the proper procedure Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system NA software manual for instructions To turn off the server in Windows NT 1 Click Start then select Shut down the computer then Shut Down 2 Click OK The operating system shuts down If you see a message saying It is now safe to turn off your computer turn off the server by pressing the power button 3 Turn off the monitor and peripherals Warning When you turn off the server by pressing the power button some electric current still flows through it Before opening D the server case or connecting or removing any peripherals turn off the server then unplug the power cord and modem cord if installed or you may get an electric shock Turning off the server 19 Resetting the server If your server does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your server to normal operation you may have to reset the system Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system NA s
85. pection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Regulatory compliance statements 131 EPA ENERGY STAR As an ENERGY STAR Partner Gateway has determined that this product meets the ENERGY STAR guidelines for energy efficiency when used with onus a computer equipped with a Display Power Management System 132 Safety and Regulatory Information System Specifications The following specifications are for the standard configuration The server may contain optional equipment All specifications are subject to change Case size Processors RAM BIOS IDE interfaces Diskette drive interface O ports SCSI interfaces Network interface Video Expansion slots Power supply Certification 8 6 in 21 84 cm x 28 8 in 73 15 cm x 17 4 in 44 2 cm WxDxH Note with outriggers and castors system is 20 in 50 8 cm high As many as two Pentium III FC PGA Socket 370 processors operating at 667 MHz and faster with 133 MHz Front Side Bus Four DIMM sockets support up to 2 0 GB of PC 133 SDRAM Flash BIOS for easy updates from diskette Sup
86. ports as many as four ATAPI IDE devices hard drives CD drives LS 120 drives using two onboard PCI IDE adapters Diskette controller is integrated on the system board One parallel port two serial ports two USB ports one PS 2 keyboard port one PS 2 mouse port video port and RJ 45 LAN port LPT and COM ports configurable from system setup program No jumper settings required Integrated dual channel U160 LSI 53C1010 SCSI controller Intel 82559 PCI ethernet controller Integrated ATI Rage XL PCl based VGA controller with 4 MB of PC100 SDRAM Seven PCI slots two 64 bit 33 MHz and five 32 bit 33 MHz 350 W redundant power supply FCC Class A UL CUL CD Mark VCCI CB Scheme 133 System Specifications Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Requirements Temperature Maximum rate of change 10 C per hour Nonoperating Operating Altitude Humidity Nonoperating Operating wet bulb Shock Operating Packaged AC Input Power 100 120 V 200 240 V System Specifications 48 3 to 65 5 C 55 to 150 F 5 to 35 C 41 to 95 F derated 0 5 C for every 1000 ft 305 m 10 000 ft max 95 relative noncondensing at 30 C 86 F Not to exceed 33 C 91 4 F with diskette drive or hard drive 2 0g 11 msec 1 2 sine Operation
87. pply is autosensing It automatically determines the voltage of the incoming power source and compensates accordingly All cables are firmly connected to the proper ports on the back panel of the server Caution Electricity can flow from connected peripherals into the system causing a shock Make sure your server and A peripherals are turned off and unplugged from the power outlet when you connect peripherals to the server Both power supply modules in the redundant power supply are turned on The server and monitor are plugged into an AC outlet power strip or UPS uninterruptable power supply and that the power strip or UPS is turned on O To start the system 1 If you have connected the system components to a power strip or UPS make sure all the system components are turned off then turn on the power strip or UPS 2 Turn on the monitor 3 Turn on the server Make sure that the individual power buttons on the power supply modules are turned on The light emitting diodes LEDs on the front panel and on each power supply module are lit when the power is on Turn on any other components connected to the server such as speakers a printer or a scanner If nothing happens when you turn on the system m Make sure that the power cables are securely plugged in and that the power strip or UPS is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power strip AC outlet or
88. r Install the new processor Replace the heatsink S To remove the heatsink 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 Remove the left side cover panel See Removing the side cover panel on page 26 5 Disconnect the fan cable from the fan connector on the system board See System board on page 8 for the location of the fan connector Replacing or adding a processor 55 6 Unhook the metal clip from the tab on the processor socket by pressing down on the clip and then pulling out on the clip Metal clip Na SP Tabs t 7 Unhook the other end of the metal clip 8 Lift the heatsink straight up and off the processor 56 Replacing and Adding System Components To remove the processor 1 Open the locking lever on the processor socket by moving the lever slightly out to the side and then lifting it up 90 degrees Locking lever 2 Lift the old processor straight up and out of the socket To install the new processor 1 Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned Pin 1 is near the marked corner 2 Gently place the new processor into the socket
89. r all drives 3 If you are configuring drives independently click the tab for the drive you want to configure 4 Move the slider to set the size of the Recycle Bin A good initial setting is 5 5 Click OK Protecting your server from viruses 96 A virus is a program that attaches itself to a program or data file on a server then spreads from one server to another Viruses can damage data cause servers to malfunction and can display annoying or offensive messages Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time Protect your server from viruses by m Using an anti virus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet After you run the anti virus program you can back up your files to diskettes a separate hard drive or a high capacity storage drive m Keeping your anti virus program updated m Obtaining all software from reputable sources and checking the software for viruses before installing it Managing Your System m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus To remove a virus 1 Find and remove the virus immediately using your anti virus program 2 Turn off your server and leave it off for at least 30 seconds 3 Turn on the server and rescan for the virus
90. r panel on page 26 5 Locate an available 5 25 inch drive bay 6 Grip the mounting rails firmly with thumb and index finger and pull the filler tray carefully straight out of the drive bay 7 Leave the mounting rails on the filler tray Drives 35 8 Remove the new hard drive from the static free container and place it in the filler tray with the top label side up and the connectors facing away from the plastic face plate 9 Set the drive jumpers to the appropriate settings refer to your drive documentation for jumper settings 10 Install the drive in the filler tray with four screws 6 32 x 1 4 inch Phillips head not provided 36 Replacing and Adding System Components 11 12 13 14 15 Align the rails with the open drive bay then slide the drive into the bay until the locking tabs snap into place make sure that the data and power connectors on the drive face the inside of the server Connect the power and data cables to the drive See the drive documentation for proper cable orientation Replace the bezel See Replacing the bezel on page 28 Close the case See Closing the case on page 27 Reconnect the power cord the modem cord and all other external peripheral devices then turn on the system Drives 37 Replacing a hot plug drive The hot plug drives are located at the bottom of the front panel The hot plug bay supports as many as six 1 inch high 3 5 inch S
91. ressing gently on the expansion card retention clip sliding the retention clip back through the back panel and pressing upwards on the card guide release tab for full length expansion cards Important The card guide release tab is held in place during shipping by a cotter pin Remove the cotter pin before moving the NA release tab You can replace the cotter pin or leave it out Expansion card retention clip Card guide release tab 8 Pull the card out of the slot 9 Insert the bottom edge of the expansion card the keyed edge with the contacts into the slot on the system board and push in firmly to seat the card 10 Once the card is securely placed slide the card guide release tab down again for full length expansion cards and press the expansion card retention clip through the back panel until it clicks into place to secure the card 64 Replacing and Adding System Components 11 12 13 14 Connect any cables to the card see card documentation for proper cable orientation Replace the bezel See Replacing the bezel on page 28 Close the case See Closing the case on page 27 Reconnect the power cord the modem cord and all other peripherals then turn on the system You may need to reconfigure the server after replacing an expansion card You may also need to install upgrade software that came with the card Check the card documentation for additional information Adding an expansion card
92. rior to turning on the system again open the system return SW3 back to the OFF position then close the system Make sure you turn off the server and unplug the power cord before moving the switch 88 Using the BIOS Setup Utility The Clear CMOS switch The Clear CMOS switch on the system board SW4 lets you clear all BIOS Setup settings For normal operation SW4 should be in the OFF position To clear the CMOS settings SW4 should be turned to the ON position Make sure you turn off the server and unplug the power cord before moving the switch Once the switch is set to the ON position the system passwords will be cleared when the system goes through the POST routine When this occurs the following error message will appear CMOS checksum bad Press F1 to run Setup Press F2 to load default values and continue After selecting the appropriate option enter any required information and continue When you turn off the system again open the system set the switch back to the OFF position then close the system Setting the configuration switches 89 90 Using the BIOS Setup Utility Managing Your System Protecting against power source problems Surge suppressors line conditioners and uninterruptible power supplies can help protect your system against power source problems Surge suppressors During a power surge the voltage level of electricity coming into your system can increase far above normal levels and cause data
93. rrectly Some systems do not have IDE controller cards because the IDE controller is built into the system board Open the system and reseat the drive controller Some systems do not have IDE controller cards because the IDE controller is built into the system board Memory and processor problems The system detected memory errors during start up Probable cause Memory was added or removed and the new configuration was not saved in BIOS Setup utility The memory was installed incorrectly A memory chip is faulty Solution Open the BIOS Setup utility and save the new memory configuration Make sure the memory is seated and oriented correctly Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing The system does not recognize a new or second processor Probable cause The processor was installed incorrectly or was not seated correctly in the socket Solution Check the installation and make sure the processor is fully seated in the socket The processor should be recognized automatically if it was installed correctly Memory and processor problems 111 Modem problems 112 The system does not recognize the modem Probable cause The modem has not been added as new hardware The modem is not connected to a live telephone jack The modem is not configured with a valid interrupt or address The telephone jack is share
94. rver away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the server may cause interference Plug the server into a wall outlet power strip or uninterruptible power supply UPS Make sure the power cords are secured in the power supply cable clamp on the back panel Important Keep the boxes and packing material If you need to send the server to Gateway for repairs you must use the original NA packaging or your warranty may be voided Setting up the server 15 Installing the outriggers and castors The tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vibrations when the chassis is placed on a desktop However if you intend to place the chassis on the floor you may find it easier to maintain the system if you install the castors included which let you roll the server out for easier access O To install the outriggers and castors 1 Gently turn the chassis upside down resting it on the top panel 2 Align the outriggers and castors with the slots on the bottom panel of the chassis 3 Place the tabs on the outriggers into the corresponding slots on the bottom panel and slide the outriggers toward the ends of the chassis 4 Carefully return the chassis to the upright position 16 System Setup Starting the server Before you start the server for the first time make sure that The redundant power su
95. s If you set and enable both a user and a supervisor password m Enter either one to boot the server and enable the keyboard and mouse m Enter the supervisor password for full access the BIOS Setup to change the system configuration Changing passwords To change or delete an existing user password restart the system and press F1 to enter the BIOS Setup utility then enter the password when the system asks for it during the POST routine To change the password select Change User Password from the Security menu then enter and confirm the new password To change or delete an existing supervisor password restart the system and press F1 to enter the BIOS Setup utility then enter the supervisor password not the user password when the system asks for the password during the POST routine To change the supervisor password select Change Supervisor Password from the Security menu then enter and confirm the new password System administration and control 99 To cancel the supervisor password select Change Supervisor Password from the Security menu enter the current supervisor password then when asked to confirm the new password press ENTER without entering anything The system will respond with the message Password Uninstalled 100 Managing Your System System recovery We recommend that you take advanced precautions in case your hard drive is damaged or your BIOS or system files get corrupted This will make it easier to
96. ss the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket latches on each end of the DIMM 8 Replace the bezel See Replacing the bezel on page 28 Replacing or adding memory 53 9 Close the case See Closing the case on page 27 10 Reconnect the power cord the modem cord and all other peripherals then turn on the system 54 Replacing and Adding System Components Replacing or adding a processor The system is compatible with the Pentium III FC PGA Socket 370 667 MHz and faster processors with 133 MHz front side bus FSB As many as two processors may be installed in the system they must have the same processor and FSB speed Processor and FSB speed are automatically detected by the system therefore there are no system board jumpers to set When adding or replacing a processor order a processor upgrade kit from Gateway The kit includes the processor a heatsink and a disposable antistatic wriststrap If you are installing a faster processor your system may require a BIOS update to be compatible with the new processor Voltage Regulator Modules VRMs for both processors are built into the system board Caution A heatsink must be installed on each processor Installing a processor without a heatsink could result in damage to A or failure of the processor To replace the processor you must perform the following tasks Remove the heatsink Remove the processo
97. tect error Solutions Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Add paper to the printer Make sure the printer is online Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Make sure you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Open the BIOS Setup utility then set the system date and time Move the write protection tab over the hole on the back of the diskette Error messages 123 124 Troubleshooting Safety and Regulatory Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against O personal injury and damage to your Gateway system Important safety information 125 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the sys
98. tem on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use 126 Do not walk on the power cord or allow anything to rest on it Do not spill anything on t
99. the back of the system Check the connector and cable for bent or damaged pins Connect a working monitor to the server Adjust the brightness and contrast knobs to the center position Open the system and reseat the DIMM The image on the screen is dim or difficult to read Probable cause The monitor brightness and contrast controls are turned down Light is glaring off the display The monitor may be old Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from the sun or other light source Replace the monitor The color monitor displays everything in black and white Probable cause The system was turned on before the monitor Troubleshooting Solution Make sure the monitor is turned on then restart the system Probable cause The display type is set incorrectly Solution In the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type then restart the system The displayed characters are garbled Probable cause The video cable is damaged The display setup is incorrect The video is distorted Probable cause The monitor controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged The monitor is too close toa source of electrical interference The monitor needs to be degaussed Solution Make
100. the cage fan 73 reserved LEDs 11 termination jumper setting 10 recovery system 101 Recycle Bin emptying 96 removing bezel 25 drive carrier 43 feet 16 heatsink 55 side cover panel 26 system board 80 replacing adapter cards 63 add in cards 63 back panel fan 73 battery 60 bezel 28 CD drive 47 control panel board 75 DIMMs 51 diskette drive 31 drives 30 expansion cards 63 fans 73 front panel board 75 hard drive 33 35 heatsink 56 58 N 1 power supply 70 power supply 70 power supply module 68 processor 55 RAID cage fan 73 RAID drives 38 RAID fan 73 SCA drives 38 SCSI backplane 77 SCSI drives 38 side panel 27 system board 80 reset alarm speaker button location 13 button location 3 13 resetting the system Windows NT 20 resources DMA usage 139 I O addresses 135 interrupts 138 memory map 138 S safety general precautions 125 SCSI backplane features 10 device troubleshooting 113 replacing the backplane 77 security changing passwords 99 chassis intrusion switch 99 chassis lock 2 hot plug drive locks 3 Kensington lock slot 5 set supervisor password 99 set user password 99 setting up in BIOS 99 software locks 99 system 98 using passwords 99 Security menu BIOS Setup utility 86 serial port location 5 Server Companion CD 101 setting delay start jumper RAID 10 termination jumper RAID 10 setting up operating system 18 safety precautions 125 126 Index 145 server 15 Windows NT 18 Setup utility BIOS
101. tion 29 Drives You can install several types of drives and similar devices in the server All drives are easy to install and require no tools to replace unless you are installing a 3 5 inch drive in a 5 25 inch drive bay Preparing to replace or add a drive One 3 5 inch diskette drive one 3 5 inch hot plug hard drive and one CD drive are included with the server You can add drives of the following types 30 1 inch high 3 5 inch hot plug drives Half height 3 5 inch hard drives The system board has two IDE connectors that support as many as two drives each IDE drives include the IDE CD drive Half height 5 25 inch devices As you prepare to install drives keep the following in mind If you remove a drive place it in an antistatic bag or container Before you install a drive see the drive s documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that uses an add in controller card install it before you install the drive IDE hard drives can be configured as single master or slave IDE CD drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives If only one drive is attached to a controller cable configure the drive as single if it is a hard drive or master if it is a CD ROM drive If two drives of any type are attached to the cable configure
102. ty make sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your server and unplugging the Q power cord and modem cord if installed before removing the side cover panel Opening the case 23 Opening the bezel door The bezel door covers the removable media drives the hot plug drives and the front panel controls To access these components you must open the bezel door O To open the bezel door 1 If the bezel door is locked unlock it 2 Grip the bezel door handle beside the front panel indicator lights then pull the door open Chassis lock Bezel door 24 Case Access Removing the bezel The locking bezel provides secure access to the system components You must unlock and remove the bezel before you can remove the side cover panel and access the interior of the system S To remove the bezel 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Observe all safety and static electricity precautions See Preventing static electricity discharge on page 22 3 Unlock the bezel if it is not already unlocked
103. ty discharge on page 22 3 Remove the bezel See Removing the bezel on page 25 4 Remove the left side cover panel See Removing the side cover panel on page 26 5 Locate the 3 5 inch diskette drive 6 Remove the power and data cables from the back of the drive noting their locations and orientations You will reconnect these cables after you install the new drive Drives 31 7 Disengage the rail locking tabs by pressing in on both front rail extensions then move the drive slightly out of the bay by pushing on the back of the drive Pull the drive out of the chassis 8 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions Make sure the front rail extensions are towards the front of the drive Important The rails on the 3 5 inch diskette drive are different from those on the hard drive and the CD drive Make sure you NA install the correct rails on each drive 9 Set the drive jumpers to the appropriate settings refer to your drive documentation for jumper settings 10 Align the rails with the diskette drive bay then slide the drive into the bay until the locking tabs snap into place 11 Connect the power and data cables making sure the cables are in their original positions 12 Replace the bezel See Replacing the bezel on page 28 13 Close the case See Closing the case on page 27 14 Reconnect the power cord the modem cord and all
104. ual Throughout this manual you will see the following conventions Convention ENTER CTRL ALT DEL Setup User s Guide Viewpoint Important T Caution A Warning Description Keyboard key names are printed in small capitals A plus sign means to press the keys at the same time Commands to be entered options to select and messages that appear on your monitor are printed in bold Names of publications are printed in italic All references to front rear left or right on the computer are based on the computer being in a normal upright position as viewed from the front A note labeled important informs you of special circumstances A caution warns you of possible damage to equipment or loss of data A warning indicates the possibility of personal injury Conventions used in this manual vii Getting additional information Log on to the Technical Support area at www gatewayatwork com to find information about your system or other Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online Technical Support viii Preface System Features Standard features As many as two Pentium III FC PGA Socket 370 processors with 133 MHz Front Side Bus FSB Four Du
105. ug drive activity LEDs 3 locks 3 l I O addresses system 135 I O ports 133 indicators 100 Mbit speed LED 5 disk activity LED 2 12 drive activity LED 11 hot plug drive activity LEDs 3 LAN activity LED 5 power LED 2 12 17 PS 1 fault LED 3 12 PS 2 fault LED 3 PS1 status LED 12 PS2 status LED 13 reserved LED 11 system fault LED 12 system fault status LED 2 installing 3 5 inch drive 33 3 5 inch drive in 5 25 inch bay 35 5 25 inch drive 49 additional 5 25 inch device 49 battery troubleshooting 62 castors 16 CD drive 47 diskette drive 31 drive RAID 45 drive SCA 45 drive SCSI 45 expansion cards 63 heatsink 58 hot plug drive 38 memory 51 outriggers 16 power supply 68 power supply modules 68 processor 55 interior features 6 interrupts system 138 J jumpers JP5 setting 10 JP6 setting 10 setting RAID delay start 10 setting RAID termination 10 K Kensington lock slot 5 keyboard cleaning 104 port location 5 troubleshooting 117 L LAN 100 Mbit speed LED 5 activity LED 5 port location 5 LEDs 100 Mbit speed 5 disk activity 2 12 drive activity 11 front panel board location 12 hot plug drive activity 3 LAN activity 5 power 2 12 17 PS 1 fault 3 12 PS 2 fault 3 PS1 status 12 PS2 status 13 reserved 11 system fault 12 Index 143 system fault status 2 line conditioners 92 lock chassis 2 hot plug drive 3 software 99 M Main menu BIOS Setup utility 86 management hard drive 94 ManageX Ev
106. umerics 5 25 inch device installing additional 49 A accessories safety precautions 127 adapter cards adding 65 replacing 63 troubleshooting 113 add in cards adding 65 replacing 63 troubleshooting 113 adding adapter cards 65 add in cards 65 DIMMs 53 drives 30 drives RAID 42 drives SCA 42 drives SCSI 42 expansion cards 65 memory 51 processor 59 addresses I O 135 Advanced menu BIOS Setup utility 86 back panel fan replacing 73 features 4 backing up files 94 backplane replacing 77 SCSI features 10 battery replacing 60 troubleshooting 62 bezel removing 25 replacing 28 bezel door opening 24 BIOS Setup utility 85 BIOS updating 87 Boot menu BIOS Setup utility 86 boot option switch location 8 buttons 13 front panel board location 12 NMI 13 power 3 13 17 power supply alarm speaker reset 13 system reset 3 13 C cabling drives 31 case cleaning 104 closing 27 opening 23 size 133 castors installing 16 CD drive problems 107 replacing 47 CD Server Companion 101 changing passwords 99 chassis intrusion switch 99 lock front panel 2 toolless 21 checking hard drive space 94 cleaning computer case 104 keyboard 104 monitor case 104 monitor screen 104 mouse 104 system 103 Index 141 Clear CMOS switch 89 Clear Password switch 88 closing case 27 CMOS clear switch location 8 components front panel board 12 system board 8 conditioner line 92 configuration switches s
107. ur hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust or lint on the surface of the ball 5 Wipe away dirt or lint inside the ball socket with a lint free cloth You can also blow into the socket to remove dirt and lint Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket 6 Let surfaces dry completely 7 Return the ball to the socket and replace the cover Cleaning the mouse 103 Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow straw like extension If you spill liquid on the keyboard turn off the server then disconnect the keyboard Turn the keyboard upside down to let the liquid drain Let the keyboard dry for a few days before trying to use it again If the keyboard does not work after it is dry you may need a new one Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth Cleaning the server and monitor cases 104 Caution When you clean the system turn off the server monitor and peripherals then unplug the power cords and modem A cord if installed Be careful not to drip liquid
108. ut hard drives contain empty drive carriers to control airflow and EMC emissions 6 System Features SCSI backplane provides the control for the hot plug drives Drive cage fan provides cooling for the hot plug drives and other internal components System board tray supports the system board and makes it easier to remove and install System board See System board on page 8 Back panel fan provides cooling for system board components and additional cooling for the power supply Interior of system 7 System board 8 A B C D E Rear chassis fan connector Main ATX power connector CPU 1 socket CPU 2 socket CPU 1 Fan connector System Features I O T N lt x Ss lt cHOWORWROVSOZEF RE DP P SB PP m DD O W gt DIMM sockets 3 to O right to left Front chassis fan connector I2C SMB header Floppy drive connector Primary IDE connector Secondary IDE connector CPU 2 fan connector Speaker Front panel connector Auxiliary HDD activity LED connector U160 LVD SCSI Channel A connector U160 LVD SCSI Channel B connector Configuration switch Battery not used PCI 32 bit 33 MHz slot PCI 64 bit 33 MHz slots 2 not used not used PCI 32 bit 33 MHz slots 4 Video port Serial port B Par

Gateway 7400 Server User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents