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Gateway 5860 Personal Computer User Manual

1. Power connector ___ SCSI connector JP6 Termination jumper JP5 Delay start jumper controls the spin up sequence of the drives attached to the backplane If you enable delay start the drives spin up one at a time in order of their SCSI ID If you disable delay start all drives spin up simultaneously Set the jumper according to the table below Position Description On default Enables delay start Off Disables delay start Hot plug backplane 11 JP6 Termination jumper enables or disables termination for the backplane The backplane is designed to occupy one end of the bus and is usually terminated If you configure the SCSI bus so the backplane is not at the end of the bus disable termination Set the jumper according to the table below Position Description On Termination is disabled Off default Termination is enabled SCSI connector provides the point of connection for the SCSI cable from the RAID controller Power connector provides the point of connection for the power cable from the power supply Front of the hot plug backplane board SCA SCSI drive connector 6 12 Reserved LED 6 Drive activity LED 6 SCSI ID 2 SCSI ID 5 SCSI ID 1 SCSI ID 4 SCSI ID 0 SCSI ID 3 Reserved LED 6 reserved for future use Drive activity LED 6 glows green when the drive is actively reading or writing data SCA
2. 5 Lift the bezel away from the chassis Opening the case 25 Removing the side panel The side panel cannot be removed unless the front bezel has already been removed The side panel provides access to all of the internal components of the server 1 Turn off the computer and disconnect all power cords 2 Observe all safety and static electricity precautions see Preventing static electricity discharge on page 22 3 Remove the front bezel as described in Removing the front bezel on page 25 4 Loosen the three thumbscrews from the left side of the front panel Thumbscrew Thumbscrew Thumbscrew 5 Slide the side panel to the front disengaging the retaining tabs on the top edge of the panel from the top of the chassis 6 Lift the panel out and away from the chassis 26 Case Access Closing the case Close the chassis as soon as you finish installing or removing components so that dust and dirt do not collect inside the computer Replacing the side panel Closing the side panel covers the internal components You must close the side panel and replace the front bezel before you can operate the server If you do not a system intrusion event is logged by the system management hardware Be careful not to pinch any cables in the panel as you replace it gt 1 Hold the side panel at an angle to the chassis and 3 4 inch forward Engage the retaining tabs on the bottom edge of the panel with the slots a
3. CD drive Diskette drive Power supply alarm speaker reset Reset button Power button Reserved Hot plug drive activity LED Hot plug drive lock Hot plug drive bay Front panel door Outriggers ___ Castors Chassis lock that prevents unauthorized access to both the front panel controls and to the interior of the system by locking the front bezel onto the chassis Power LED that glows green whenever the system is turned on The LED also flashes when the system isin sleep mode Disk activity LED that glows green whenever any of the hard disks is actively reading or writing data Reserved LED this LED is reserved for future use 2 System Features PS1 status LED that glows green when the first power supply module in the redundant power supply is installed and working correctly It flashes green if the power supply module fails or one of its power levels goes out of bounds If the power supply module is not installed this LED is off The LED is only active on systems using the Redundant N 1 power supply PS2 status LED that glows green when the second power supply module in the redundant power supply isinstalled and working correctly It flashes green if the power supply module fails or one of its power levels goes out of bounds If the power supply module is not installed this LED is of
4. Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care m areas of medical and dental facilities oxygen laden environments or industrial facilities 124 Safety Regulatory and Notices Regulatory compliance statements American users FCC Part 15 This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interferenceto radio and television reception which can bedetermined by turning the equipment off and on the user is encouraged to try to correct the interference by oneor moreof thefollowing measures Reorient or relocate the receiving antenna Incr
5. Open the BIOS Setup utility then make sure the settings are correct Error messages 119 120 Error message Invalid password Keyboard clock line failure Keyboard controller failure Keyboard controller failure Keyboard not detected Keyboard stuck key failure Memory errors were detected while the system powered up Memory size error Non system disk or disk error Troubleshooting Solutions Enter your password again making certain to enter it correctly If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password via system board jumper settings Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT Try a working keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT See The keyboard does not work on page 114 for a possible solution Turn off the system then check the keyboard cable Remove any objects that may be resting on the keyboard then restart the system Check for sticking keys Clean the keyboard if necessary See The system detec
6. 0 000 eee eee 98 System administration and control aasa c eens 99 Intel Server Control ISC 2 0 2 2 0 0 60 e eee eee 99 ManageX Event Manager 0 cece eae 99 Direct Platform Control DPC Console 0 000 cece eee 100 System security iii a a e tees 100 System recovery 1 te eee eee 104 Creating a startup diskette 20 0 cee eee 104 Using your Server Companion CD 0 00 cece eee 104 IMTROCUGTION GA a a Sites aS tee eal A dee NAA ERAAN me Saeed ayaa oo 105 Troubleshooting checklist 0 0 0 cece tee 105 Verifying your configuration 0 0 stiair ereak eR ae 105 Troubleshooting guidelines 0 0 cee ee 106 GD Problems in mena scat toutes cues teria dee teat been brah tee teat heed be heres 106 Hard drive problems 2ii ee ecsedaseet cde feed es bee eed 108 Memory and processor problems 00 c eee eae 109 Modem problems arans kona RAAE eed eee eed aa Sea teed ee ged A 110 Peripheral Adapter problems 0 0 c cece eee 110 Printer problems ss 4nc ul herd eee tee idae ae need bd oes HE edo nee ad 112 System problems 00000 e ee tenets 113 Video problems vra s 4 s ego ke ey ieee gaa Dealt egies Zea euteghials 115 Error MGSSAQES ereraa ea dette sews dda bik cece ee ely tte sees a a 118 Environmental specifications 0 0 eee 134 System I O addresses 000 ccc eee 134 Memory map icr eed a E a E eee
7. You can turn off the audible alarm by inserting an appropriate tool into the port on the front panel and pressing the switch Replace the entire power supply housing One or both of the power supply modules may also be bad System problems 113 114 The system is non responsive Probable cause An error occurs during an application or the server may be out of memory Keyboard mouse and front panel are locked out when the password is set Solution Restart your computer by pressing the reset button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen instructions Enter the password The keyboard does not work Probable cause Keyboard is locked out when the password is set A key was depressed while the system was starting up The keyboard is not plugged in or connected properly Something spilled into the keyboard The keyboard is defective Solution Enter the password Clear the sticking key then turn off the system wait for a few seconds then turn the system back on Make sure the cable is properly connected Turn off the system Turn the keyboard upside down to drain it then turn is right side up to let it dry before turning the system back on Try a keyboard that you know is working The mouse does not work Probable cause Mouse is locked out when the password
8. F1 Help N select Item Change Values F9 Setup Defaults Esc Exit lt Select Menu ENTER Select gt Sub Menu F10 Save amp Exit About the BIOS Setup utility 83 As you select items on the Main menu or in submenus you see specific information related to the current selection in the Item Specific Help box The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions m FlopenstheHelp screen providing general help for using the BIOS Setup utility m TheT up arrow and J down arrow keys select items in the menu m The lt left arrow and gt right arrow keys move you between the menus m ENTER either moves you to a submenu screen when a selected item is preceded by gt or activates a selected field m Esc closes the screen you are in and returns you to the previous screen or exits you from the BIOS Setup utility m F9 opens ascreen that lets you return all values to their default settings F10 opens a screen that lets you save all settings then exit the BIOS Setup utility The main screen has the following menu selections at the top of the screen m Main gives you access to basic information and settings related to your system hardware and configuration m Advanced gives you access to information and settings for system resources hardware and system configuration Security gives you access to settings related to system access passwords
9. FCC notice American users 125 Australian users 129 Canadian users 126 European users 127 Japanese users 128 New Zealand users 129 features back panel 4 control panel board 13 front panel 2 front panel board 13 hot plug backplane 11 interior 6 software security 102 system 1 feet removing 16 files backup 96 deleting unneeded 96 FRB Enable jumper setting 89 front panel chassis lock 2 features 2 front panel board components 13 features 13 replacing 74 getting additional information vi guidelines troubleshooting 106 hard drive maintenance 94 maintenance utilities 94 management 95 troubleshooting 108 hardware status 99 hot plug backplane features 11 backplane replacing 75 delay start jumper setting 11 drive activity LEDs 3 12 drive locks 3 fan replacing 72 replacing the cage fan 72 reserved LEDs 12 termination jumper setting 12 humidity operating 134 I O addresses system 134 1 O ports 133 IDE drive maintenance 94 troubleshooting 108 indicators 100 Mbit speed LED 5 disk activity LED 2 13 drive activity LED 12 hot plug drive activity LEDs 3 LAN activity LED 5 power LED 2 13 17 PS1 status LED 3 13 PS2 status LED 3 13 reserved LED 2 3 12 13 information getting more vi installing additional 5 25 inch device 48 battery troubleshooting 59 Index 143 castors 16 DIMMs 52 drive hot plug 44 drive SCA 44 drive SCS 44 memory 52 outriggers 16 integrity system 98 Intel Server Contro
10. The DPC Console is independent of the server operating system and provides a means to remotely diagnose problems or verify the state of the server It will also turn the server on or off You can find additional information about DPC Console under Documentation on the 7210 Companion CD which came with the system System security To help prevent unauthorized entry or use of the system the system includes key locks on the chassis to prevent entry and the bezel door to prevent use You can also set security measures in the BIOS Setup utility which establishes passwords and automatic system lockouts The system also includes server management software that monitors the chassis intrusion switch Mechanical locks and monitoring The system includes a chassis intrusion switch When the access cover is opened the switch transmits an alarm signal to the system board where server management software processes the signal You can program a response to an intrusion for example the system may power down or lock the keyboard Software locks through the BIOS Setup utility 100 The BIOS Setup utility provides several security features to prevent unauthorized or accidental access to the system Once the security measures are enabled access to the system is allowed only after you enter the correct password s For example the utility lets you m Enable the keyboard lockout timer so the server requires a password to reactivate the keyboard a
11. peripherals 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Depress the two locking tabs on the fan bracket then disengage the two retaining tabs from the back panel of the chassis 72 Replacing and Adding Internal Devices 4 Carefully remove the fan from the chassis 5 Disconnect the fan power cable from the connector on the system board Note the connector it was attached to 6 Place the new fan bracket unit into the chassis by engaging the two retaining tabs with the tabs on the back panel of the chassis and the release tabs with the slots in the back panal 7 Connect the fan power cable to the appropriate connector on the system board 8 Close the case See Closing the case on page 27 9 Reconnect the power cord and external peripherals then turn on the system Replacing the back panel and hot plug cage fans 73 Replacing the control panel board The control panel board is mounted on the front of the chassis behind the front bezel 1 Turn off the system and disconnect the power cord and all external peripherals 2 Open thecase See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Disconnect the front panel connector from the control panel board 4 Remove the screw that secures the board to the front of the chassis 5 Lift the control panel board off of the hooks on the fro
12. 13 NMI 14 power 3 14 power modules 4 power supply alarm speaker reset 14 reset 3 13 system access control 103 administration 99 control 99 error messages 118 features 1 I O addresses 134 integrity 98 interior features 6 Index 147 interrupts 138 management 99 memory map 138 NMI button 14 recovery 104 reset button 3 13 specifications 133 startup 17 troubleshooting 105 113 turning off 19 system board BIOS Boot Block Write Enable jumper 9 BMC Boot Block Write Enable jumper 9 BMC Firmware Update jumper 9 CMOS Clear jumper 9 components 8 FRB Enable jumper 9 Intrusion Detection Enablejumper 9 Password Clear jumper 9 Recovery Boot jumper 9 removing 78 replacing 78 Wake on LAN Enable jumper 9 system reset Windows NT 20 system shut down Windows NT 19 temperature operating 134 temporary files deleting 96 timeout security 102 toolless chassis 21 troubleshooting adapter cards 112 adapters 110 add in cards 112 battery 59 CD drive 106 checklist 105 CPU 109 diskette drive LED always on 111 148 Index diskette drive will not read write format 111 diskette drive not recognized 111 error messages 118 expansion cards 112 guidelines 106 hard drive 108 IDE drives 108 keyboard 114 memory 109 modem 110 mouse 114 peripheral devices 110 printer 112 processor 109 SCSI device 110 SCSI drives 108 system 113 video 115 turning off the system Windows NT 19 uninterruptible power
13. A20 failure Hard disk controller failure Hard disk controller failure press F1 to try reboot Insert bootable media device Insufficient disk space Invalid configuration information Solutions Open the BIOS Setup utility then make sure the settings are correct Check the diskette drive cables Make sure Pin 1 on the cable aligns with Pin 1 on the connector Make sure that the boot disk contains the Command com file Use the configuration utility if necessary to make sure that your drive or controller configuration is correct Press F1 to try to restart the computer You may have an XT keyboard connected to an AT system or vice versa Make sure that the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Make sure that the hard disk cable is properly connected Open the BIOS Setup utility then make sure that the correct drive type is selected The drive controller may be defective Press F1 to try to restart the computer Try running Fdisk and DOS Format For more information refer to your DOS documentation See The system does not recognize the IDE drive on page 108 for a possible solution See The system does not recognize the SCSI drive on page 108 for a possible solution Backup your files as soon as possible Check the free space on the disk volume If the volume is full or almost full remove unnecessary files
14. CMOS Clear jumper on the system board pins 1 through 3 of jumper J2J1 lets you clear all BIOS Setup settings See the figure on page 8 for the location of the jumper The following table shows the settings required to perform this task Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting CMOS protected Normal operation default Pins 1 2 Clear CMOS Causes computer to clear all BIOS settings and return to Pins 2 3 defaults Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper Password Clear jumper The Password Clear jumper on the system board pins 5 through 7 of jumper J2J1 lets you clear the passwords See the figure on page 8 for the location of the jumper 86 Using the BIOS Setup Utility The following table shows the settings required to perform this task Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Protect Normal operation default Pins 5 6 Clear Ba Clears all passwords at bootup Pins 6 7 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper Recovery Boot jumper The Recovery Boot jumper on the system board pins 9 through 11 of jumper J2 1 lets you recover from a
15. Diskette Controller Primary IDE Sec Diskette Serial Port A Primary DMA Controller 1 Extended Mode Registers Interrupt Controllers 1 and 2 Control Register Parallel Port ECP Parallel Port ECP Parallel Port ECP BMC Registers PCI CONFIG_ADDRESS Register NBX Turbo and Reset control PCI CONFIG_DATA Register Video Display Controller System Specifications 137 Memory map Address Range hex Amount Function 0 to O7FFFFh 640 KB DOS region base system memory OA0000h to OBFFFFh 128 KB Video or SMM memory 0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area OF0000h to OFFFFFh 128 KB System BIOS OE0000h to OEFFFFh 64 KB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space Interrupts The following table suggests a logical interrupt mapping of interrupt sources it reflects a typical configuration but you can change these interrupts Use the information to determine how to program each interrupt The actual interrupt map is defined using configuration registers in the I O controller I O Redirection Registers in the I O APIC are provided for each interrupt signal The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC s Important If you disable either IDE controller to free the interrupt for that controller you must physically unplug the IDE cable m from the system board Simply disabling the drive by configuring the SSU option does not ma
16. Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Place the chassis gently on its right side 4 Remove all expansion cards from the system see Replacing an expansion card on page 61 5 Remove the back panel fan see Replacing the back panel and hot plug cage fans on page 72 6 Disconnect all cables from the system board including the power cables from the power supply Note where the cables are connected 78 Replacing and Adding Internal Devices 7 Loosen the retaining thumbscrew securing the board support tray to the right side of the chassis Retaining thumbscrew 8 Slide the board support tray toward the front of the chassis slightly to disengage it from the stand off retention hooks Replacing the system board 79 9 Using the handle at the bottom of the board support tray pull the back edge of the system board the edge against the back panel out of the chassis CC CC 10 Remove the system board from the support tray by removing the seven screws and snapping it off of the two snap on standoffs then place the board in an anti static bag or container 11 Install the replacement system board on the tray 80 Replacing and Adding Internal Devices 12 Holding the board support tray by the handles place it in the chassis right edge first as shown in the illustration below Arrange the cables carefully to prevent tangling as you install the boa
17. after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information 64 Replacing and Adding Internal Devices Power supplies The Gateway 7210 Server supports two power supplies The basic mode uses asingle power supply of the same size and type as those used in most desktop PCs The optional upgrade provides an N 1 redundant power supply that offers fault tolerance and hot swap capability This section describes replacing both power supplies and also describes the procedure for hot swapping a power supply module in the N 1 redundant power supply Replacing a redundant power supply module gt The redundant power supply offers fault tolerance and hot swap capabilities If oneof the two modulesfails the other module can support the system while the failed module is replaced A failed moduleisindicated by an audible alarm and the corresponding power supply status LED will begin to flash See Front panel on page 2 for the location and complete information on the function of the power supply status LEDs You do not have to turn off the system to replace the failed module 1 Determine which power supply module has failed The module power LED turns off when the module fails 2 Loosen thethumbscrew that secures the power supply module to the back panel Power supplies 65 66 3 Press the locking tab toward the center of the module while
18. are registered trademarks and GATEWAY Gateway Profile Gateway Solo Gateway Astro green stylized GATEWAY green stylized Gateway logo and the black and white spotted box logo are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 132 Safety Regulatory and Notices System Specifications The following specifications are for the standard configuration The server may contain optional equipment All specifications are subject to change Case size Processors Cache RAM BIOS IDE interfaces Diskette drive interface I O ports Power supply SCSI interfaces Network interface Server management Width 8 6 inch Depth 28 8 inch Height 17 4 inch with feet 20 0 inch with outriggers and castors As many as two Intel Pentium III processors operating at 600 MHz and faster 256K on processor Four DIMM sockets support up to 2 0 GB of PC 100 SDRAM Flash BIOS for easy updates from diskette Two PCI IDE controllers support as many as two ATAPI IDE devices each hard drives or CDs for a total of as many as four IDE devices Diskette drive controller is integrated on the sys
19. button to restart the computer As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system m software manual 20 System Setup Case Access The Gateway 7210 Server is designed as a toolless chassis None of the normal user serviceable parts require a tool of any kind to remove install or replace In some cases where the pieces fit very tightly a tool may make the job easier The various clips tabs thumbscrews and other devices that allow toolless construction are color coded in green to show you where they are Most of these devices are either self explanatory or very easy to figure out When in doubt the steps and illustrations provided in this manual show you the way to remove any device you may need to replace 21 Preventing static electricity discharge Before opening the computer case follow these precautions to prevent damage from static electricity When opening your computer case always perform the following procedure Caution Static electricity can permanently damage electronic components in your computer Prevent electrostatic A damage to your computer by following static electricity precautions every time you open your computer case gt 1 Turn off the computer power 2 Touch a bare metal surface
20. cord before changing the jumper BMC Boot Block Write Enable jumper The BMC Boot Block Write Enable jumper on the system board jumper J 4J2 lets you program the BMC boot block using the correct utilities You can download these utilities from the Gateway Web site along with the latest version of the BMC firmware See the figure on page 8 for the location of the jumper Caution Incorrect programming of the boot block may leave the 1 system unbootable 88 Using the BIOS Setup Utility The following table shows the settings required to allow programming of the BMC boot block Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Normal BMC boot block is write protected default Pins 1 2 Writes enabled By Allows BMC boot block to be programmed through the correct Pins 2 3 utilities Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper FRB Enable jumper The 7210 server supports fault resilient booting FRB which causes the second processor to take over the boot process if the first processor fails to respond within a specified time The FRB Enable jumper on the system board pins 1 through 3 on jumper J3J1 lets you enable FRB See the figure on page 8 for the location of the jumper The following table shows the settings required to enable FRB Make sure y
21. failed BIOS update by booting from diskette and loading the correct BIOS update if your BIOS code has become corrupted See the figure on page 8 for the location of the jumper The following table shows the settings required to perform this task Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Normal boot A Normal boot from BIOS default Pins 9 10 Recovery boot Boot from diskette and correct the BIOS code Pins 10 11 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper Setting the system board jumpers 87 BIOS Boot Block Write Enable jumper The BIOS Boot Block Write Enable jumper on the system board pins 13 through 15 of jumper J2J1 lets you update the BIOS boot block See the figure on page 8 for the location of the jumper Caution Incorrect programming of the boot block may leave the 1 system unbootable The following table shows the settings required to perform thisfunction Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Normal BIOS boot block is write protected default Pins 13 14 BIOS update Allows the BIOS boot block to be D updated Pins 14 15 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A
22. is set Troubleshooting Solution Enter the password Probable cause The mouse is not plugged in or connected properly The mouse driver did not load when the system started The mouse is defective Solution Make sure that the cable is plugged in correctly Load the appropriate mouse driver manually or contact technical support Try a mouse that you know is working The system power and reset buttons are not responsive Probable cause Solution The front panel is locked out when password is set Enter the password Video problems The system is running but the screen is blank Probable cause The terminator card or the second processor is not seated properly The monitor is not turned on The monitor data cable is not connected The connector or cable is damaged The monitor brightness and contrast controls are turned down The monitor is defective Solution Open the system and reseat the terminator card or the second processor Make sure that the monitor is plugged in and turned on If power is applied to the monitor the green power LED should illuminate Make sure that the monitor data cable is connected to the video controller on the back of the system Check the connector and cable for bent or damaged pins Adjust the brightness and contrast knobs to the center position Connect a working monitor to the computer Video problems 115 116 Probable cause The video c
23. on the back of the computer 3 Unplugall power cords from AC outlets and disconnect the modem cable if installed Also follow these static electricity precautions m Avoid static causing surfaces such as plastic and packing foam in your work area m Removethe parts from their antistatic bags or containers only when you are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection m Always hold cards by their edges and their metal mounting brackets Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards or other parts over any surface 22 Case Access Opening the case Important All references to front back left or right on the computer are based on the computer being in a normal upright m position as viewed from the front The only components that are accessible from outside of the chassis are the front panel indicator lights To access any of the removable media drives the hot plug drives or the power and reset switches you mus open the bezel door To work on the internal components of the computer you must open the chassis which has two removable parts m A bezel that covers the front of the chassis m A side panel that permits access to the interior of the case Because the components inside the computer are extremely sensitive to static electricity make sure you follow the
24. or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canadian users ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada DOC Notice for products fitted with an IC compliant modem 126 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local t
25. power supply out of the chassis using the handle attached to the power supply Move the power supply forward to clear the support bracket then tilt the left side of the power supply down to clear the side cover mounting rail as you pull it out 7 Makesure that the new power supply matches the one you removed The mounting holes should line up correctly and the specifications and power output connectors should be the same 68 Replacing and Adding Internal Devices 8 Placethenew power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis 9 Replace the screws securing the power supply to the back panel 10 Reconnect the power connectors to the system board and to all internal devices 11 Close the case See Closing the case on page 27 12 Reconnect the power cord and all external peripherals then turn on the system Power supplies 69 Replacing the PS 2 power supply The PS 2 power supply does not support fault tolerance or hot swapping If the power supply fails you must replace it gt 1 Turn off the system and disconnect the power cord and all peripherals 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Disconnect the power supply connectors from all internal devices including the 3 5 inch diskette drive the CD drive and all hard drives 4 Disconnect the main power supply connector
26. precautions at the beginning of this chapter to avoid static electricity damage Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off your computer and unplugging Q the power cord and modem cable if installed before removing the chassis cover Opening the case 23 Opening the bezel door The bezel door covers the removable media drives the hot plug drives and thefront panel controls To access these components you must open the bezel door gt 1 If the bezel door is locked unlock it 2 Grip the bezel door handle next to the front panel indicator lights and pull the door open Front panel Chassis lock door 24 Case Access Removing the front bezel The locking front bezel provides secure access to the system components You must unlock and removethe front bezel before you can removethe side panel and access the interior of the system gt 1 Power down turn off and disconnect all power to the server 2 Observeall safety and static electricity precautions see Preventing static electricity discharge on page 22 3 Unlock the front bezel if it is not already unlocked 4 Press the tabs at the sides of the bezel and pull the top of the bezel away from the server
27. process by going to the DOS Command Prompt changing to the C 1386 subdirectory and typing winnt32 ox Press ENTER and follow the prompts Using your 7210 Companion CD The 7210 Companion CD included with your system can be used to m Install hardware drivers for Windows NT m Reinstall selected utilities m Access system documentation Instructions for each operating system are provided with the 7210 Companion CD 104 Managing the Server Troubleshooting Introduction If the server does not operate correctly reread the instructions for the procedures you have performed If an error occurs within an application refer to the documentation supplied with the software This section identifies solutions to some possible problems Troubleshooting checklist Before turning on the system make sure that m The power cord is connected to the AC power in connector and an AC outlet m The AC outlet is supplying power m If a power strip is used it is turned on setting the circuit breaker m The voltage selection switch on the system power supply reflects the proper voltage Verifying your configuration If the server is not operating correctly the BIOS may contain an invalid configuration parameter Open the BIOS Setup utility and check your configuration settings See About the BIOS Setup utility on page 83 Introduction 105 Troubleshooting guidelines As you troubleshoot the server keep the following gu
28. product is properly grounded when in use The plug on this cord will only fit into a grounding type outlet Thisis a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet f you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to prevent against voltage surges and build up of static charges Care during use a Do not walk on the power cord or allow anything to rest on it a Do not spill anything on the system The best way to avoid spills isto avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer Always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged
29. te bet ep eee ngage Base ene nee ve ee 138 INTSrMUptS a ee i ee holed Mea ee oO A Sal Ed a Mo A 138 DMA USAGE ocala iets patella dyekce E a EE A e Pes S aes 139 WINGO one Rs id ah ee ihe unten ata ie SORA E fd Re ae Ait 141 Preface Conventions used in this manual Throughout this manual you will see the following conventions Convention ENTER CTRL ALT DEL Setup User s Guide Viewpoint Important T Caution A Warning Description Keyboard key names are printed in small capitals A plus sign means to press the keys at the same time Commands to be entered options to select and messages that appear on your monitor are printed in bold Names of publications are printed in italic All references to front rear left or right on the computer are based on the computer being in a normal upright position as viewed from the front A note labeled important informs you of special circumstances A caution warns you of possible damage to equipment or loss of data A warning indicates the possibility of personal injury Conventions used in this manual V Getting additional information Log on to the Gateway technical support at www gateway com support to find information about your system or other Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequentl
30. to back up the files You can also back up files by running the Backup utility that came with your operating system In Windows NT Backup copies files to a tape drive 1 Click Start then select Programs Administrative Tools then Backup 2 Follow the on screen instructions Deleting unneeded files 96 By deleting unneeded files from the hard drive you free up space on the hard drive and help improve hard drive peformance The following sections give you some simple ways to delete unneeded files Deleting Windows temporary files During normal operation Windows constantly creates new temporary tmp files You can safely delete all but the most recent tmp files Open Windows Explorer then select Tools Find then Files and Folders In the Named text box type tmp In the Look in drop down list select your drive letter Click Find Now The list of tmp files appears a Ff WO N Click Modified above the list To see the Modified button you may need to maximize the Find window The list is sorted by date 6 Highlight all the files in the list except those with the current date 7 Press SHIFT DELETE A dialog box opens asking if you want to delete the files 8 Click Yes The files are deleted Managing the Server Deleting temporary Internet files As you visit Web sites your browser stores temporary Internet files on your hard drivein a memory cache and a disk cache Files in the memory cache are removed
31. to the side of the chassis then toward the back of the system to remove it from the retention hooks 7 Lift the backplane out of the chassis 8 Set any jumpers on the new backplane that are required for your SCSI configuration See Hot plug backplane on page 11 for instructions 76 Replacing and Adding Internal Devices 9 10 11 12 13 14 Place the backplane onto the hot plug cage bracket making sure the hooks on the bracket fit into the slots on the backplane When the backplane is securely in place tighten the two captive thumbscrews Reconnect all cables on the backplane to the correct connectors Replace all hot plug drives Be careful to replace them in the same slots that they were in before you removed them Close the case See Closing the case on page 27 Reconnect all peripherals and the power cord then turn on the system Replacing the hot plug backplane 77 Replacing the system board The system board is the heart of the computer which integrates the other elements of the system such as the processor memory storage networking and communications and lets them operate in a coordinated and useful way Important All references to front rear left or right on the computer are based on the computer being in a normal upright m position as viewed from the front 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open the case See
32. 0 112 add in cards adding 63 replacing 61 troubleshooting 112 adding adapter cards 63 add in cards 63 CPU 56 drives hot plug 42 preparing 32 SCA 42 SCSI 42 expansion cards 63 processor 56 additional information getting vi addresses I O 134 administrator password access 101 Advanced menu Setup utility 84 altitude operating 134 back panel fan replacing 72 features 4 backing up files 96 backplane hot plug features 11 replacing 75 battery replacing 58 troubleshooting 59 bezel removing 25 replacing 29 bezel door closing 30 opening 24 BIOS Setup utility 83 updating 85 BIOS Boot Block Write Enable jumper setting 88 BMC Boot Block Write Enable jumper setting 88 BMC Firmware Update jumper setting 90 Boot menu Setup utility 84 boot sequence setting 103 buttons disabling power and reset buttons 102 front panel board location 13 NMI 14 power 3 14 17 power supply alarm speaker reset 14 system reset 3 13 cabling drives 33 case closing 27 opening 23 size 133 castors installing 16 CD drive problems 106 replacing 46 CD Server Companion 104 Index 141 certifications in brief 134 chassis intrusion switch 100 lock front panel 2 toolless 21 checking hard drive space 95 checklist troubleshooting 105 closing bezel door 30 case 27 CMOS Clear jumper setting 86 components front panel board 13 components system board 8 conditioner line 94 Console Direct Platform Control 100 contro
33. 0 000 cece eee eee eee 70 Replacing the back panel and hot plug cage fans 0a ee eee 72 Replacing the control panel board 0 cece ett ee 74 Replacing the hot plug backplane 0 0c eee ee 75 Replacing the system board 0 0 cee ee eae 78 About the BIOS Setup utility 20 0 0 0c cee 83 Updating the BIOS S acasin sitesinde tte Pee a vite a aia 85 Setting the system board jumpers 0000 c cece eee eee eee 86 The CMOS Clear jumper 0 000 cece eee 86 Password Clear jumper 000 eee eee 86 Recovery Boot jumper AR eee eee eee 87 BIOS Boot Block Write Enable jumper 20000 0c eee aeee 88 BMC Boot Block Write Enable jumper 0 000 e eee eens 88 FRB Enable jumper sien Ped oe eel egal te eg tea abe geal 89 Intrusion Detection Enable jumper 00 00 c eee eee 90 BMC Firmware Update jumper 000 cece eee eee 90 WOL Enable jumper 0 0000 cee ete eee 91 Avoiding power source problems 0 00 eee eae 93 S rg SUPPIeSSOFS 34 4 Pas a i ate le Ua edd be A dd Bais 93 Line conditioners 0 0 2 0 a a a eee 94 Uninterruptible power supplies 0 0 0 ee 94 Maintain and manage your hard drive 2 0000 eee eee eee 94 Hard drive maintenance utility 0 eee 94 Hard drive management practices 0 cee eee 95 Protecting the server against viruses
34. Gateway gat ha atl Pe eal oprana 7210 Server System Manual Prefata aa sed a aata rate wid a N alates oa ero aching NENE v Conventions used in this manual 0000 cece eee eee v Getting additional information saa sasaaa cee tee vi Standard features 2 0 0 nett eee 1 Front panel Sosis eea celia dein hei A dice a e a over e e Be tee ee 2 Back panel ic se cdacs neern taut ded hac Beatie hed A AE EREA aidteer Gag eae Gt 4 Interior of SySteM restii e eens 6 oystemboard fi esc hha itis sage tai bey ad Bae eae eee 8 Hot plug backplane 00 cece eee 11 Front panel boards i resns each ear eae wes ob A Ee hee eee e 13 Setting up the server 0 0 cece teens 15 Installing the outriggers and castors 000 0c cee eee ee 16 Starting the Server 0 00 teeta 17 Understanding the Power On Self Test 000 cece ene ees 18 Setting up the operating system 20 0 cet 18 Turning off the Sever eean ee eana gas ined wales Pee ee ee en ee kage ates 19 Resetting the server 0 cee teens 20 Preventing static electricity discharge 0 e eee 22 Opening th case shay eas ake bay a PY A Re a a ah 23 Opening the bezel door 0 0 cette 24 Removing the front bezel 0 eae 25 Removing the side panel 0 eee eae 26 Glosing th Case shan 5 e ba ee Yk ae eae ea aia ole ihe 27 Replacing the side panel 0 cee ea
35. IDE controller cards because the IDE controller is built into the system board Open the system then reseat the drive controller Some systems do not have IDE controller cards because the IDE controller is built into the system board Probable cause Memory was added or removed and the new configuration was not saved in the BIOS Setup utility The memory was installed incorrectly A memory chip is faulty Probable cause The processor was installed incorrectly The processor speed was not set correctly in the BIOS Setup utility The processor was not seated correctly in the socket The system only detected one processor Memory and processor problems The system detected memory errors during start up Solution Open the BIOS Setup utility and save the new memory configuration Make sure that the memory is proper seated and oriented Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing The system does not recognize a new or second processor Solution Check the installation The processor should be recognized automatically if it was installed correctly If the server BIOS lets you select the processor speed make sure that you have selected the proper speed Make sure that the processor is fully seated in its socket Enable the processor retest in the BIOS Setup utility Memory and processor problems 109 Modem p
36. Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Pull open the socket clamps on each side of the DIMM socket 4 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket 52 Replacing and Adding Internal Devices 5 Gently press the DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case See Closing the case on page 27 7 Reconnect the peripherals and the power cord then turn on the system Processors The system is compatible with the Intel Pentium III 600 MHz and faster processors with 100 M Hz front side bus FSB As many as two processors may be installed in the system The voltage regulator modules for both processors are built into the system board and you do not need to install additional VRMs Replacing a processor When replacing a processor order a processor upgrade kit from Gateway The kit includes the processor a fansink or heatsink and a disposable grounding wrist strap Caution A heatsink or fansink must be installed on each processor Installing a processor without a heatsink or fansink could A result in damage to or failure of the processor 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open the case by following theinstructions o
37. Probable cause The display setup is incorrect The video card has failed The video is distorted Probable cause The monitor controls are not properly adjusted The connector or cable is damaged The surge protector or UPS is damaged The monitor is too close to a source of electrical interference The monitor needs to be degaussed Solution In the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along with a supported resolution Check your monitor and video controller documentation for details Try another video card Solution Adjust the monitor controls until the text becomes clear See your monitor documentation for more information Check the connector and cable for bent or damaged pins Disconnect the monitor power cable then connect it directly to the power source Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwave ovens fluorescent lights and metal beams or shelves Turn off the computer and monitor and leave them off for at least a half hour then restart the system Video problems 117 Error messages This section lists common error messages that you may see These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requir
38. SCSI drive connector 6 provides the single point of connection for the six SCA SCSI drives System Features Front panel board The front panel board supports the LEDs and buttons accessible from the front panel The buttons and LEDs on the front panel board are shown and described below Power LED Disk activity LED o _ NMI button Reserved LED PS 1 status LED PS 2 status LED Chassis intrusion detection switch s E O EREE Front panel connector Reset button m E A Power supply alarm speaker reset button Power button Power LED that glows green whenever the system is turned on The LED also flashes when the system is in sleep mode Disk activity LED that glows green whenever any of the hard disks is actively reading or writing data Reserved LED this LED is reserved for future use PS1 fault LED that flashes green whenever thefirst power supply module fails or one of its power levels goes out of bounds PS2 fault LED that flashes green whenever the second power supply module fails or one of its power levels goes out of bounds Reset button lets you reset the server if it has become nonresponsive Front panel board 13 14 Power button turns the server on and off In an ACPl enabled operating system like Windows 2000 you can set the power button to enter sleep mode rather than turning the system off Power supply alarm speaker reset button disables the power supply a
39. ake sure it slides straight into place until the plastic handle begins to move upward then close the handle gt 1 Ifthe drive carrier is locked use the hex key to unlock the carrier Locked drive carriers show a red flag in the slot on the carrier handle 2 Remove the drive carrier from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server 42 Replacing and Adding Internal Devices 3 Continue pulling outward until the drive carrier is entirely out of the system 43 Drives Installing a SCSI drive in the server You do not need to configure individual drives before you install them in the server gt 1 Remove the empty drive carrier as described in Removing an empty drive carrier on page 42 2 Remove the four screws that secure the support bracket and front assembly to the rails The two screws that secure the front assembly are threaded through small nuts The nuts are not used when you install a drive Front assembly Support bracket 44 Replacing and Adding Internal Devices 3 Install the drive into the carrier using the four screws you removed in Step 2 F QD 4 Align the drive rails with the slots at the top and bottom of the drive bay Drives 45 5 Leave the handle down and push the drive all of the way into the drive bay until the handle begins to clos
40. ally or remotely provide real time monitoring and alerting for server hardware sensors ISC monitors and records system status indicators such as temperature voltage cooling chassis intrusion processor status cooling fan status and power supply status You can establish a threshold or range of accepted values for each of these indicators and you can configure ISC to respond to variances in a number of ways from an entry in the event log to a displayed message or audio alarm or even a complete server shutdown ISC also provides a system hardware inventory SCSI controller status LAN adapter status and BIOS and system slot information You can find additional information about Intel Server Control under Documentation on the 7210 Companion CD which came with the system ManageX Event Manager ManageX lets the system administrator manage multiple systems on a Windows NT Windows 2000 or Novell Netware network from a single window and implement commands and policies across the network with a single action With this tool you can automate system management tasks which can be triggered by specific events or at specified thresholds You can find additional information about the ManageX Event Manager under Documentation on the 7210 Companion CD which came with the system System administration and control 99 Direct Platform Control DPC Console The Direct Platform Control DPC Console provides remote emergency management of servers
41. ant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency New Zealand Telecommunication statement for products fitted with Telepermit approved modems The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor doesit imply that any product is compatible with all of Telecom s network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Important Under power failure conditions this telephone may not operate Please ensure that a separate telephone not m dependent on local power is available for emergency use Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications a There shall be no more than 10 calls to the same number within any 30 minute period for any single manual call initiation and b The equipment s
42. ard is not seated correctly The video card is not compatible with the system Solution Open the system and reseat the video card The server board may have a built in video adapter so there may not be a video adapter to remove and replace Check the documentation or technical support to make sure that the video card is compatible with the system If not obtain a compatible video card The server board may have a built in video adapter so there may not be a video adapter to remove and replace The image on the screen is dim or difficult to read Probable cause The monitor brightness and contrast controls are turned down Sunlight is glaring off the display The monitor may be old Solution Adjust the brightness and contrast knobs until the text becomes clear Position the monitor away from the sun or a window Replace the monitor The color monitor displays everything in black and white Probable cause The system was turned on before the monitor The display type is set incorrectly Solution Make sure that the monitor is turned on then restart the system In the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type then restart the system The displayed characters are garbled Probable cause The video cable is damaged Troubleshooting Solution Make sure the connector and cable have no bent or damaged pins
43. asier The various clips tabs thumbscrews and other devices that allow toolless construction are color coded in green to show you where they are Most of these devices are either self explanatory or very easy to figure out When in doubt the steps and illustrations provided in this manual show you the way to remove any device you may need to replace 31 Drives There are several types of drives and similar devices that can be installed in the server All drives are easy to install and require no tools to replace Preparing to replace or add a drive One 3 5 inch diskette drive one 3 5 inch hot plug hard drive and one CD drive are included with the computer You can add additional drives of the following types 32 m 1 inch high 3 5 inch hot plug drives Half height 3 5 inch hard drives The system board has two IDE connectors that support as many as two drives each IDE drives include the IDE CD drive Half height 5 25 inch devices As you prepare to install drives keep the following in mind If you remove a drive place it in an antistatic bag or container m Before you install a drive see the drive documentation for information on configuring the drive setting any jumpers on thedrive and attaching cables to the drive If you are installing a drive that uses an add in controller install the expansion card before you install the drive IDE hard drives can be configured as single master or slave IDE CD
44. ation and control 101 102 Summary of software security features The following table lists the software security features and describes what protection each offers In general to enable or set the features listed here you must run the BIOS Setup utility and go to the Security Menu The table also refers to other Setup utility menus For more information on setting the security features see About the BIOS Setup utility on page 83 Feature Secure boot mode Disable writing to diskette Disable the power and reset buttons Set a time out period so that keyboard and mouse input are not accepted Description To enter secure mode set and enable a password to automatically put the system into secure mode If you set a hot key combination you can secure the system by pressing the key combination This means you do not have to wait for the inactivity time out period When the system is in secure mode the system boots and runs the OS but does not accept mouse or keyboard input until you enter the user password At bootup if the system detects a CD in the CD ROM drive or a diskette in drive A it requests a password When you enter the password the system boots from CD or diskette and disables secure mode If you have not installed a CD ROM drive or if there is no CD in the drive or diskette in drive A the system boots from drive C and automatically enters secure mode All enabled secure mode features go into ef
45. atory and Notices 131 Notices Copyright 2000 Gateway Inc All Rights Reserved 4545 Town Centre Court San Diego CA 92121 USA All rights reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark acknowledgments AnyKey black and white spot design CrystalScan Destination EZ Pad EZ Point Field Mouse Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan
46. carefully pulling the failed module out of the power supply Locking tab Thumbscrew 4 Carefully insert the new power supply module into the vacant slot pressing firmly to seat the connector at the back 5 Tighten the thumbscrew to secure the new module in position Replacing and Adding Internal Devices Replacing the redundant power supply The redundant power supply offers fault tolerance and hot swap capabilities However if the power distribution board at the base of the power supply or some other shared component fails the entire power supply and its housing must be replaced A failure of a shared component is indicated by both power supply status LEDs flashing and an audible alarm or the system will fail to power up gt 1 Turn off the system and disconnect the power cord and all peripherals 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Disconnect the power supply connectors from all internal devices including the 3 5 inch diskette drive the CD drive and all hard drives 4 Disconnect the main and auxiliary power supply signal connectors from the system board by pressing on the tab to release the connector then gently pull the connector from the board Power supplies 67 5 Whilesupporting the power supply by thehandlewith onehand remove the screws securing the power supply to the back panel Handle 6 Carefully lift the
47. drives can be configured as master or slave Configure the drives by using the drive select jumpers located on the drives If only one drive is attached to a controller cable configure the drive as single if it isa hard drive or master if it isa CD ROM drive If two drives of any type are attached to the cable configure one as master and one as slave You may need to configure the drives you install using the BIOS Setup utility Select F2 at start up to open the BIOS Setup utility Replacing and Adding Internal Devices Drive cabling information The system includes five different types of drive cables Each drive cable is clearly labeled indicating the cable type and showing which end to connect to the appropriate connector on the system board and which end to connect to the drive m Use the diskette drive connector cable to connect the diskette drive m Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives m Use the IDE DMA 66 cable to connect DMA 66 compatible hard drives m Use the SCSI SE cable to connect single ended SCSI devices This cable requires termination either on the device or as a plug in terminator on the cable m Use the SCS LVD cable to connect the hot plug backplane to the integrated SCSI controller on the system board Replacing the diskette drive gt The diskette drive is near the bottom of the stack of drive bays If the diskette drive included w
48. ds can be disabled by deleting the password or by changing the Password Clear jumper See Password Clear jumper on page 86 The system can boot with or without a keyboard During POST and before the system boots the BIOS automatically detects and tests the keyboard if present and displays a message Do not plug in a keyboard while the system is on The sequence you specify in the BIOS see About the BIOS Setup utility on page 83 determines the boot order If secure mode is enabled user password is set you are prompted for a password before the system boots fully If secure mode is enabled and the Secure Mode Boot option is also enabled the system boots fully but requires a password before accepting any keyboard or mouse input System administration and control 103 System recovery Take precautions that allow you to recover damaged files and recover your system in the event that your hard drive is damaged or if your BIOS or system files get corrupted Creating a startup diskette If your computer hard drive is damaged you may not be able to start the computer from the hard drive A startup diskette is a bootable diskette that lets you start the computer and attempt to fix the problem When you set up Windows NT you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you may create one later by running the Windows NT upgrade installation program Perform this
49. e 27 Replacing the front bezel 0 0 eae 29 Closing the bezel door 0 0 00 ects 30 DIVOS u aa Medien heat Saas EE aoa Ge Maree aaa eee eae R Me 32 Preparing to replace or add a drive 2200 cece eee eee 32 Drive cabling information 0 0c 33 Replacing the diskette drive 0 cee tt eee 33 Replacing the optional boot drive 0 0 eee 35 Replacing a hot plug drive 0 0 eee 37 Adding a hot plug drive cos sesira eee tees 41 Replacing the CD drive 0 0 0 cee 46 Adding additional 5 25 inch devices 200 0c eee ees 48 MOMO 2 te eel care it oa ie ge we eka OA Bald veos 50 Replacing memory 0 0 tee 50 Adama Memory 235 act agin cea eae et bee eee de ee a ARE 52 PLOCOSS OMS chica evel eerie ae pd TEE OEE E lend vida wend eon o 53 Replacing a processor cece tee 53 Adding a PlOCOSSOM Soia ea a ed E Gir E etd eae eae eee 56 Replacing the battery ocn reris trae es ehaed neces Heew eda dea e reels es 58 Expansion CardS vind anders er a aati bared aaah haha hayes EE mad ware d 61 Replacing an expansion card 0 cece 61 Adding an expansion card 0 cee tee 63 Power SupplieS 220s adele ales Ghee ates deo gies ded wae he pe dead qe ee 65 Replacing a redundant power supply module 000 e eee eee 65 Replacing the redundant power supply 00 0 eee eee eee ee 67 Replacing the PS 2 power supply
50. e REN s on atelephone line may result in the devices not ringing in response to an incoming call In most areas the sum of REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to aline as determined by the total REN s contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved Safety Regulatory and Notices 125 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer
51. e because of contact with the front edge of the server 6 Make sure the hooks on the bottom of the handle latch over the edge of the drive bay then firmly close the handle 7 Secure the drive by locking the drive carrier with the hex key Replacing the CD drive The CD drive is located in one of the 5 25 inch drive bays at the top of the drive stack in the front of the chassis gt 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Locate the 5 25 inch CD drive 46 Replacing and Adding Internal Devices 4 5 6 7 10 11 Remove the power and data cables from the back of the drive noting their locationsand orientations You will reconnect these cables after you install the new drive Disengage the rail locking tabs by pressing in on both front rail extensions then move the drive slightly out of the bay by pushing on the back of the drive Pull the drive out of the chassis Remove the rails on both sides of the drive and snap them onto the new drive in the same positions The rails are labeled Make sure the front rail extensions are towards the front of the drive Important The rails on the CD drive are different from those on the 3 5 inch drives Make sure you install the correct rails on m the CD drive Align the rails with the op
52. e data cause computers to malfunction and can display annoying or offensive messages Some viruses can go unnoticed for long periods of time because they are activated by a certain date or time Protect your computer from viruses by 98 Using an anti virus program to check files and programs that are on diskettes attached to email messages or downloaded from the Internet After you run the anti virus program you can back up your files to diskettes a separate hard drive or a high capacity storage drive Keeping your anti virus program updated m Obtaining all software from reputable sources and checking the software b amp b O N a for viruses before installing it Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Find and remove the virus immediately using Norton AntiVirus Turn off your computer and leave it off for at least 30 seconds Turn on the computer and rescan for the virus If the virus is still present contact Gateway Client Care Managing the Server System administration and control The server has three server management tools included to enable administration and control of Windows NT environments These tools are Intel Server Control ISC ManageX Event Manager and the Direct Platform Control DPC Console Intel Server Control ISC Using a graphical user interface ISC can loc
53. e power strip AC outlet or UPS and turned on You may also need to adjust the brightness and contrast controls on the monitor Understanding the Power On Self Test When you turn on your computer the power on self test POST routine checks the system memory and components To see this information on the screen press Esc during POST Press SPACEBAR to bypass the remaining memory count The system displays an error message if POST finds any problems Write down any error messages that you see If you continue to have problems these error messages may help you or Gateway technical support diagnose the cause Setting up the operating system The first time you start the server the operating system takes a few minutes to set up Refer to your operating system documentation for specific questions regarding the operating system 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Typethe requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next 3 Continue following theinstructions and selecting optionsin the start up wizard dialog boxes clicking Next to movethrough thedialog boxes until the wizard tells you to restart your computer 18 System Setup 4 If you need to return to the previous dialog box to change any of your entries click Back 5 Restart the server The setup is complete Important For other operating systems
54. ease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use only shielded cables to connect peripherals to the system Accessories This equipment has been tested and found to comply with the limits of a ClassA digital device The accessories associated with this equipment are shielded video cable These accessories are required to be used in order to ensure compliance with FCC rules Caution Changes or modifications not expressly approved by Gateway could void the user s authority to operate the A equipment FCC Part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card isa label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to thetelephone line Excessiv
55. ect any cables attached to the card 5 Remove the existing card by pressing gently on the expansion card retention clip and sliding the retention clip back through the back panel and pressing upwards on the card guide release tab for full length expansion cards Important The card guide release tab is held in place during shipping by a cotter pin Remove the cotter pin before moving the m release tab You can replace the cotter pin or leave it out 6 Pull the card out of the sot Expansion cards 61 Expansion card retention clip Card guide release tab 7 Place the replacement card in the slot and press it firmly into the connector 8 Once the card is securely placed slide the card guide release tab down again for full length expansion cards and press the expansion card retention clip through the back panel until it clicks into place to secure the card 9 Connect any cables to the card see card documentation for proper cable orientation 10 Close the case See Closing the case on page 27 11 Reconnect the peripherals and the power cord then turn on the system You may need to reconfigure the server after replacing an expansion card You may also need to install upgrade software that came with the card Check the card documentation for additional information 62 Replacing and Adding Internal Devices Adding an expansion card gt 1 Set any jumpers and switches on the card if required in the card
56. elecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Safety Regulatory and Notices Users should ensure for their own protection that the electrical ground connections of the power utility telephonelines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction you should not attempt to make electrical ground connections amp by yourself but should contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject onl
57. en bay then slide the drive into the bay until the locking tabs snap into place Connect the power and data cables making sure the cables are in their original positions See your drive documentation for proper cable orientation Close the case See Closing the case on page 27 Reconnect the power cord and all other external peripheral devices then turn on the system Drives 47 Adding additional 5 25 inch devices gt 48 You can use the three additional externally accessible 5 25 inch drive bays to install additional 5 25 inch devices such as a CD writer or a tape backup drive Use the rails from the existing filler trays to install new drives You may need to purchase an additional cable of sufficient length to connect the existing devices and the new device to the connector on the system board 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Remove the filler tray from the front of the drive bay by pressing in on both front rail extensions then move the tray slightly out of the bay by pushing on the back of the tray Caution The server was designed to adhere to electromagnetic interference requirements and the tray is an integral part A of the system Installing an approved device should continue to maintain those standards If you remove t
58. er supply is set to the correct voltage for your area Make sure all cables are firmly connected to the proper ports on the back panel of the computer Caution Electricity can flow from connected peripherals into the system causing a shock Make sure the server and A peripherals are turned off and unplugged from the power outlet when you connect peripherals to the computer Make sure that both power supply modules in the redundant power supply are turned on The PS 2 power supply does not need to be turned on separately Make sure the computer and monitor are plugged into an AC outlet power strip or UPS and that the power strip or UPS is turned on If you have connected the system components to a power strip or UPS make sure all the system components are turned off then turn on the power strip or UPS 2 Turn on the monitor 3 Turn on the computer Make sure the individual power buttons on the power supply modules are turned on The light emitting diodes LED in the power button and on each power supply module are on when the power is on Starting the server 17 4 Turn on any other components connected to the computer such as speakers a printer or a scanner If nothing happens when you turn on the system m Make sure that the power cables are securely plugged in and that the power strip or UPS if you are using one is plugged in and turned on m Make surethe monitor is connected to the computer plugged into th
59. es you to consult the troubleshooting section of this manual Error message Access denied Bad command or file name Base memory xxx expansion Checking RAM on disk controller CD ROM is not recognized Data error Decreasing available memory Diskette drive is not recognized Diskette drive 0 seek to track 0 failed Troubleshooting Solutions Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Make certain you entered the right command Verify the specified drive then try it again If you are trying to exit MS DOS to return to Windows type exit then press ENTER This is an informational message only No action is required Your BIOS configuration is incorrect Open the BIOS Setup utility then make sure the settings are correct See The system does not recognize the CD drive on page 107 for a possible solution Use ScanDisk on the drive with the error Your BIOS configuration is incorrect Enter the BIOS Setup utility then make sure the settings are correct See The system does not recognize the diskette drive on page 111 for a possible solution Enter the BIOS Setup utility then make sure the settings are correct Check the diskette drive cables Make sure that Pin 1 on the cable aligns with Pin 1 on the connector Error message Diskette drive reset failed Diskette read failed strike F1 to retry boot Gate
60. eshooting 114 N 1 power supply replacing 67 network port location 5 NMI button location 14 opening bezel door 24 case 23 operating altitude 134 humidity 134 temperature 134 operating system setup 18 outriggers installing 16 parallel port location 5 password administrator 103 both user and administrator passwords set 101 only user password set 101 system access control 103 using 101 Password Clear jumper setting 86 peripheral devices troubleshooting 110 ports 1 0 133 keyboard 5 LAN 5 mouse 5 network 5 parallel 5 serial 5 USB 5 video 5 POST power on self test explained 18 power alarm speaker reset button 14 button 17 button location 3 14 disabling power button 102 indicator LED 2 13 input specifications 134 LED 17 module switches 4 replacing a power supply module 65 replacing N 1 power supply 67 replacing PS 2 power supply 70 replacing redundant power supply 67 source problems 93 supply specifications 133 uninterruptible supplies 94 Power menu Setup utility 84 preventing static electricity 22 printer troubleshooting 112 processor adding additional 56 heatsink 53 56 replacing 53 specifications 133 speed 133 troubleshooting 109 protecting system against power source problems 93 protecting the server from viruses 98 PS 2 power supply replacing 70 PS1 status LED 3 13 PS2 status LED 3 13 Recovery Boot jumper setting 87 Index 145 recovery system 104
61. f The LED is only active on systems using the Redundant N 1 power supply System reset button is a recessed button that lets you reset the server if it has become nonresponsive Power button turns the server on and off In an ACPl enabled operating system like Windows 2000 you can set the power button to enter sleep mode rather than turning the system off Reserved LEDs these LEDs are reserved for future use Hot plug drive lock secures the drive in place to prevent unauthorized or accidental removal The outriggers provide support for the castors Castors let you roll the server around for ease of service 5 25 inch drive bays 3 to let you install additional 5 25 inch devices such as tape drives or an additional CD drive CD drive plays data or audio CDs Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Power alarm speaker reset disables the power supply alarm speaker The alarm isnot cleared and the appropriate LED continuesto flash until the failed power supply module is replaced The alarm is only active on systems using the N 1 redundant power supply Hot plug drive activity LED that indicates when the hot plug drive immediately below it is reading or writing data Hot plug drives up to six hot swappable hot plug drives connected to a hot plug backplane Front pane door covers the front panel controls to prevent unauthorized or accidental access Front panel 3 Back panel Power supply module P
62. fect at bootup To leave secure mode enter the correct password s In secure mode the system will not boot from or write to a diskette unless a password is entered To set these features see About the BIOS Setup utility on page 83 If you enable this protection feature the system disables the power and reset buttons when in secure mode You can specify and enable an inactivity time out period from 1 to 120 minutes If no keyboard or mouse action occurs for the specified period keyboard and mouse input is not accepted To set this feature see About the BIOS Setup utility on page 83 Managing the Server Feature Control access to the BIOS Setup set administrator password Control access to the system other than BIOS Setup set user password Boot without keyboard Specify the boot sequence Description To control access to the system configuration set an administrator password and enable it through Setup If both the administrator and user passwords are enabled either can be used to boot the system or enable the keyboard and or mouse but only the administrator password allows changes to Setup Once set passwords can be disabled by setting the password to a null string or by changing the Clear Password jumper See Password Clear jumper on page 86 To control access to the system set a user password and enable the Password on Boot option using the BIOS Setup utility Once set passwor
63. for proper drivejumper settings and cable orientation 10 Close the case See Closing the case on page 27 11 Reconnect the power cord and all other external peripheral devices then turn on the system 34 Replacing and Adding Internal Devices Replacing the optional boot drive An optional IDE hard drive can be shipped with the server This drive is mounted at the bottom of the drive stack accessible from the front of the chassis 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open thecase See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Locate the 3 5 inch hard drive at the bottom of the drive stack 4 Remove the power and data cables from the hard drive 5 Grip the mounting rails firmly with thumb and index finger and pull the drive carefully straight out of the drive stack 6 Remove the mounting rails from the hard drive 7 Place the old drivein an antistatic bag or container then place the new hard drive on a static free surface with the top up and the connectors facing you Drives 35 8 Install the two drive mounting rails to the new hard drive making sure the front rail extensions are towards the front of the device The rails are labeled 9 Align the rails with the open bay at the bottom of the drive stack then slide the drive into the stack until the locking tabs snap into place make sure
64. g Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it isimportant that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against Q personal injury and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator a Make sure you set up the system on a stable work surface The product should only be operated from the type of power source indicated on the rating label f your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Safety Regulatory and Notices 123 Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the
65. g drive The hot plug drives are located at the bottom of the front panel The hot plug bay supports up to six 1 inch high 3 5 inch SCA LVD SCSI hard drives The hot plug drives are assigned SCSI ID numbers by the hot plug backplane with the drive at the far left side of the hot plug bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the far right side of the hot plug bay SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Install drive in the left most drive bay first and in increasing order by SCSI ID number thereafter Drives 41 Removing an empty drive carrier If the system ships with less than six drives installed the empty drive bays contain drive carriers To remove a drive carrier follow the instructions to remove a drive in Replacing a hot plug drive on page 37 Purchase additional SCSI drives through your Gateway sales representative Specify the system into which you will install the drive to ensure that the correct drive is delivered Important Gateway tests and verifies the operation and compatibility of the drives we sell Additional or replacement drives must m conform to Gateway standards especially in a RAID or mission critical environment If you need to replace an empty drive carrier in the system m
66. h 009Fh 0094h OOAOh 00A1h 00A4h 00A15 OOA8h 00A19 O0Ach 00Adh OOBOh OOBih 00B2h 00B3h 00B4h 00B5h OOB8h 00B9h 00BCh 00BDh 00COh OODFh OOFOh OOF8h OOFFh 0102h 0170h 0177h 01FOh 01F7h 0200h 0207h 0220h 022Fh 0238h 023Fh 0278h 027Fh 02E8h 02Efh 02F8h O2FFh 0338h 033Fh 0370h 0375h 0376h 0377h 0378h 037Fh 03B4h 03Bah 03BCh 03BFh System Specifications Resource DMA Low Page Register Video Display Controller Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 Advanced Power Management Control Advanced Power Management Status Interrupt Controller 2 Interrupt Controller 2 Interrupt Controller 2 DMA Controller 2 Clear NPX error x87 Numeric Coprocessor Video Display Controller Secondary Fixed Disk Controller IDE Primary Fixed Disk Controller IDE Game 1 O Port Serial Port A Serial Port B Parallel Port 3 Serial Port B Serial Port B Serial Port B Secondary Diskette Secondary IDE Secondary IDE Diskette Parallel Port 2 Monochrome Display Port Parallel Port 1 Primary Address 03C0h O3CFh 03D4h O3DAh O3E8h O3EFh O3FO0h 03F5h O3F6h 03F7h O3F8h O3FFh 0400h 043Fh 04D0h 04D1h 0678h 067Ah 0778h 077Ah 07BCh 07BEh OCAO CA3h OCF8h OCF9h OCFCh 46E8h Resource Video Display Controller Color Graphics Controller Serial Port A
67. hall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing Safety Regulatory and Notices 129 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards includinglEC 825 Thelaser devicesin these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may Q result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Television antenna connectors Peon for systems fitted with V cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges Ar
68. he device you must reinstall the tray 4 Snap the rails onto the drive making sure the front rail extensions are towards the front of the device The rails are labeled 5 Align the rails with the bay and slide the drive into the chassis until the locking tabs snap into place Replacing and Adding Internal Devices Connect the power and data cables making sure the cables are in their original positions See the drive documentation for proper cable orientations 7 Close the case See Closing the case on page 27 8 Reconnect the power cord and all other external peripheral devices then turn on the system Run the configuration software if required Drives 49 Memory Four DIMM sockets on the system board support up to 2 0 Gigabytes GB of PC 100 SDRAM Replacing memory The DRAM DIMMs supported by the system board conform to the following standards m 64 MB 128 MB 256 MB and 512 MB ECC DIMMs m PC 100 compliant unbuffered ECC SDRAM m 64 MB minimum system memory m 2 0 GB maximum system memory When you select and install DIMMs keep the following in mind Registered DIMMs should not be combined with unbuffered DIMMs Memory should be added in order from DIMM 1 to DIMM 4 There can be no empty slots between installed DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information 1 Turn off the system and disconnect the power cord and a
69. idelines in mind Never remove the chassis cover while the computer is turned on m Do not attempt to open the monitor it is extremely dangerous Even if the power is disconnected stored energy in the components can be dangerous m If aperipheral does not work make sure that all connections are secure If you see an error message on the screen write it down word for word You may be asked about it when calling Gateway Client Care m Only qualified personnel should open the system for maintenance If you are qualified to maintain the system yourself make sure you are properly grounded before openingthesystem chassis See Chapter 3 Case Access for more information on preventing electrostatic damage to the system CD problems 106 An audio CD produces no sound Probable cause The CD is loaded incorrectly The speakers are not connected The speaker volume is turned down The speakers may be muted via the Multimedia volume control The speakers may be faulty Troubleshooting Solution Make sure that the label is facing up then try again Make sure that the speaker cables are connected properly and securely Make sure the volume control is properly adjusted Click the speaker icon on the task bar Make sure the Mute checkbox is not selected Connect a set of headphones to the line out jack on the rear of the computer to test the output If they work replace the speakers Probable cause The s
70. instructions 2 Turn off the computer disconnect the power cord and all external peripheral devices 3 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 4 Locate an available slot and remove the slot cover by pressing the expansion card retention clip back through the back panel 5 Pull out the slot cover 6 Pressthe card guide release tab upward to release the cards and allow the new card to be inserted into the card guide for full length expansion cards Important The card guide release tab is held in place during shipping by a cotter pin Remove the cotter pin before moving the m release tab You can replace the cotter pin or leave it out 7 Insert the bottom edge of the expansion card the keyed edge with the contacts into the slot on the system board and push in firmly to seat the card Expansion cards 63 Expansion card retention clip Card guide release tab 8 Once the card is securely placed slide the card guide release tab down again for full length expansion cards and press the expansion card retention clip through the back panel until it clicks into place to secure the card 9 Connect any cables to the card see card documentation for proper cable orientation 10 Close the case See Closing the case on page 27 11 Reconnect the peripherals and the power cord then turn on the system You may need to reconfigure the server
71. ith the system fails replace the drive 1 Turn off the system and disconnect the power cord and all other external peripheral devices 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Locate the 3 5 inch diskette drive 4 Remove the power and data cables from the back of the drive noting their locations and orientations You will reconnect these cables after you install the new drive The 3 5 inch diskette drive is secured in the chassis by a set of removable rails The rails let the drive slide into and out of the guides in the front bay Drives 33 5 Disengage the rail locking tabs by pressing in on both front rail extensions then move the drive slightly out of the bay by pushing on the back of the drive 6 Pull the drive out of the chassis 7 Remove the rails on both sides of the drive and snap them onto the new drive in the same positions The rails are labeled Make sure the front rail extensions are towards the front of the drive Important The rails on the 3 5 inch diskette drive are different from those on the hard drive and the CD drive Make sure you m install the correct rails on each drive 8 Align the rails with the appropriate open bay then slide the drive into the bay until the locking tabs snap into place 9 Connect the power and data cables making sure the cables are in their original positions See your drive documentation
72. ke the interrupt available Interrupt I O APIC Description Level INTR INTO Processor interrupt NMI N A NMI from PIC to processor IRQ1 INT1 Keyboard interrupt Cascade INT2 Interrupt signal from second 8259 IRQ3 INT3 Serial port A or B interrupt from SIO device you can configure either IRQ4 INT4 Serial port A or B interrupt from SIO device you can configure either 138 System Specifications Interrupt IRQS IRQ6 IRQ7 IRQ8_L IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 SMI_L 1 0 APIC Level INT5 INTG INT7 INT8 INT9 INT10 INT 11 INT12 INT13 INT14 INT15 DMA usage The following table lists the direct memory access DMA channels that the system typically uses and which ones are available for use by add in devices Description Parallel port Il Diskette port Parallel port RTC interrupt Signal control interrupt SCI used by ACPI compliant operating system Mouse interrupt Co processor interrupt Compatibility IDE interrupt from primary channel IDE devices 0 and 1 System management interrupt general purpose indicator sourced through the PID to the processors DMA Resource 0 Cascade 1 Available 2 Floppy Controller 3 Available 4 Redirect Cascade oa Available Available Available System Specifications 139 140 System Specifications 5 25 inch device installing additional 48 accessories safety precautions 124 adapter cards adding 63 replacing 61 troubleshooting 11
73. l 99 interior features 6 interrupts system 138 Intrusion Detection Enable jumper setting 90 ISC Intel server control 99 jumpers BIOS Boot Block Write Enable setting 88 system board 9 BMC Boot Block Write Enable setting 88 system board 9 BMC Firmware Update setting 90 system board 9 CMOS Clear setting 86 system board 9 FRB Enable setting 89 system board 9 Intrusion Detection Enable setting 90 system board 9 JP5 setting 11 JP6 setting 12 Password Clear setting 86 system board 9 Recovery Boot setting 87 system board 9 144 Index setting 86 delay start hot plug 11 termination hot plug 12 system board location 8 Wake on LAN Enable setting 91 system board 9 keyboard booting without one 103 port location 5 troubleshooting 114 LAN 100 Mbit speed LED 5 activity LED 5 port location 5 LEDs 100 Mbit speed 5 disk activity 2 13 drive activity 12 front panel board location 13 hot plug drive activity 3 LAN activity 5 power 2 13 17 PS1 status 3 13 PS2 status 3 13 reserved 2 3 12 13 line conditioners 94 locks mechanical security 100 software security 100 Main menu Setup utility 84 management hard drive 95 ManageX Event Manager 99 manual conventions v memory adding 52 installing 52 map system 138 replacing 50 specifications 133 troubleshooting 109 messages error 118 modem troubleshooting 110 module power supply replacing 65 monitor adjusting 18 mouse port location 5 troubl
74. l panel board features 13 replacing 74 CPU adding additional 56 heatsink 53 56 replacing 53 specifications 133 speed 133 troubleshooting 109 creating a startup diskette 104 deleting files 96 deleting temporary files 96 DIMMs adding 52 installing 52 replacing 50 Direct Platform Control DPC Console 100 diskette drive replacing 33 troubleshooting LED always on 111 not recognized 111 will not read write format 111 write protection summary 102 142 Index DMA usage 139 DPC direct platform control 100 drive carrier removing 42 unlocking 38 42 drives 5 25 inch device installing additional 48 cabling 33 CD drive replacing 46 checking available space 95 disk activity LED 2 13 diskette replacing 33 hard drive replacing non SCSI 35 hot plug activity LEDs 3 adding 42 drive activity LEDs 12 drive locks 3 installing 44 replacing 37 reserved LEDs 12 troubleshooting 108 IDE replacing 35 IDE troubleshooting 108 preparing to add 32 preparing to replace 32 reserved LED 3 SCA adding 42 installing 44 replacing 37 troubleshooting 108 SCSI adding 42 installing 44 replacing 37 troubleshooting 108 troubleshooting 108 troubleshooting CD drive 106 unlocking 38 42 emptying the recycle bin 97 environmental specifications 134 error messages 118 Exit menu Setup utility 84 expansion cards adding 63 replacing 61 troubleshooting 112 fans replacing 72 FAQ frequently asked questions accessing vi
75. larm speaker The alarm is not cleared and the appropriate LED continues to glow until the failed power supply module is replaced The alarm is only active on systems using the N 1 redundant power supply NMI button allows a technician servicing the server to generate a non maskable interrupt NMI to help debug server errors Chassis intrusion detection switch sends a message to the system management hardware logging an event when the front bezel is removed Front panel connector connects the controls on the front panel with the system board System Features System Setup Setting up the server Use the instructions on the quick guide poster that came with the server to assemble the server You can prepare a safer working environment before assembling the server by following these guidelines Use aclean flat and stable surface for the server Allow at least 12 inches at the rear of the computer for cabling and air circulation Obtain an adequately rated uninterruptible power supply UPS A UPS protects against AC line spikes power interruptions and other power fluctuations that may damage the server Protect the server from extreme temperature and humidity Do not exposeit to direct sunlight heater ducts or other heat generating objects Keep the computer away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interference P
76. ll other external peripheral devices 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Pull open the socket clamps on each side of the DIMM socket then lift the DIMM out of the socket Store the DIMM in an anti static container 50 Replacing and Adding Internal Devices 4 Insert the new DIMM into the socket and align the two notches in the DIMM with the two notches in the DIMM socket 5 Gently pressthe DIMM into the socket until it is firmly seated Inserting the DIMM automatically locks the socket clamps on each end of the DIMM 6 Close the case See Closing the case on page 27 7 Reconnect the peripherals and the power cord then turn on the system Memory 51 Adding memory The DRAM DIMMs supported by the server board conform to the following standards 64 MB 128 MB 256 MB and 512 MB ECC DIMMs PC 100 compliant unbuffered ECC SDRAM 64 MB minimum system memory 2 0 GB maximum system memory When you select and install DIMMs keep the following in mind Registered DIMMs should not be combined with unbuffered DIMMs Memory should be added in order from DIMM 1 to DIMM 4 There can be no empty slots between installed DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information Turn off the system and disconnect the power cord and all other external peripheral devices
77. lled on the system to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer 2 Use the utilities to determine which drive needs to be replaced 3 If thedrive carrier is locked use the hex key to unlock the carrier Locked drive carriers show a red flag in the slot on the carrier handle 4 Remove the drive from the drive bay by pressing down on the carrier handle and rotating the handle out and down from the front of the server 38 Replacing and Adding Internal Devices 5 Continue pulling outward until the drive is entirely out of the system 39 Drives 6 Remove the four screws that secure the drive to the carrier then remove the drive 7 Install the new drive in the carrier using the four screws you removed in Step 6 8 Align the drive rails with the slots at the top and bottom of the drive bay Leave the handle in the down position 9 Push the drive all of the way into the drive bay until the handle starts to close because of contact with the front of the chassis Make sure the hooks on the bottom of the handle latch over the edge of the drive bay and firmly close the handle 10 Lock the drive carrier with the hex key 40 Replacing and Adding Internal Devices 11 Run any necessary utilities to inform the system that the new drive is installed and ready for use See the utility software documentation for details Adding a hot plu
78. lug the computer into a wall outlet power strip or uninterruptible power supply UPS Make sure the power cords are secured in the power supply cable clamp on the back panel Important Keep the boxes and packing material If you need to send the computer to Gateway for repairs you must use the m original packaging or your warranty may be voided Setting up the server 15 Installing the outriggers and castors The tower chassis is shipped with small rubber feet to prevent it from slipping and to minimize vibrations when the chassis is placed on a desktop However if you intend to place the chassis on the floor you may find it easier to maintain the system if it has castors and can be rolled out for easier access gt 1 Gently turn the chassis upside down placing it on the top panel 2 Align the outriggers and castors with the slots on the bottom panel of the chassis 16 System Setup 3 Place the tabs on the outriggers into the corresponding slots on the bottom panel and slide the outriggers toward the ends of the chassis 4 Carefully return the chassis to the upright position Starting the server Before you start the server for the first time The redundant power supply is autosensing It automatically determines the voltage of the incoming power source and compensates accordingly The optional PS 2 power supply has a voltage selector switch Make sure that the voltage selector switch on the PS 2 pow
79. m Server gives you access to information and options for server management features m Boot gives you access to information and settings for boot features and boot sequences m Exit gives you access to options for exiting the BIOS Setup utility Refer to the Help box on the right side of the BIOS Setup screens for information about menu items 84 Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from technical support on the Gateway Web site www gateway com and install the new version from a diskette To update the BIOS you need to perform the following tasks in sequence Create a bootable diskette Note the current BIOS settings Create the BIOS update diskette Update the BIOS Restore the BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from thetechnical support area of Gateway s Web site Important Whenever the BIOS is updated the microcode table is returned to the default setting To update the table to the proper settings m for your processor you must run the MULOADER EXE program which is available from the same site where you obtain the BIOS update files Updating the BIOS 85 Setting the system board jumpers The system board has three jumpers Each of these jumpers has a specific function described in the sections below The CMOS Clear jumper The
80. n page 23 See Preventing static electricity discharge on page 22 3 Disconnect the processor fan cable from the processor fan connector on the system board 4 Place the head of a flat bladed screwdriver behind the tab on one side of the processor retention bracket holding the processor to be removed Processors 53 5 Push the handle of the screwdriver toward the processor When the tab that locks the processor in place opens lift up slightly on the side of the processor 6 Repeat the previous two steps for the other side of the processor 7 Pull the processor up and out of the slot 54 Replacing and Adding Internal Devices 8 Align the new processor with the processor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 9 Reconnect the processor fan cable to the processor fan connector on the system board 10 Close the case See Closing the case on page 27 11 Reconnect the power cord and all other cords you removed then turn on the system Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a m processor Processors 55 Adding a processor The system is compatible with the Intel Pentium III 600 MHz and faster processors with 100 M Hz front side bus FSB As many as two processors may beinstalled in the system Thesecond processor must match the first
81. nd mouse after a specified time out period of 1 to 120 minutes m Set and enable administrator and user passwords m Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel reset and power switches m Activate a hot key combination to enter secure mode quickly m Disable writing to the diskette drive when secure mode is set Managing the Server Using passwords If you set and enable a user password but not an administrator password enter the user password to boot the system with limited BIOS Setup access If you set and enable both a user and an administrator password m Enter either one to boot the server and enable the keyboard and mouse m Enter the administrator password to gain full access to the BIOS Setup to change the system configuration Secure mode Configure and enable the secure boot mode by using the BIOS Setup When secure mode is in effect you m Can boot the system and run the OS but you must enter the user password to use the keyboard or mouse m Cannot turn off system power or reset the system from the front panel switches Taking the system out of secure mode does not change the state of system power That is if you press and release the power switch while secure mode isin effect the system will not power off when secure mode is later removed However if the front panel power switch remains depressed when secure mode is removed the system will power off System administr
82. nnector Primary processor fan connector Primary processor connector DIMM slots 4 mo 0o WD gt Main power connector 24 pin 8 System Features I 0 TO ZETA e N lt x lt g lt caom gt gt AB AC AD AE Auxiliary power connector 10 pin not used ATX auxiliary power connector 6 pin Fan connector not used Diskette drive connector Primary IDE connector Secondary IDE connector ATX front panel connector Front panel connector 16 pin Battery Isolated server management ISOL intelligent management bus IMB connector not used Jumper J4J2 BMC boot block write enable Jumper block jumper J 3 1 Jumper block jumper J2 1 Fan connector hot plug drive bay fan Server monitor module SMM feature connector Ultra wide SCSI connector Ultra2 SCSI connector Hard drive LED connector ISA connector Intelligent chassis management bus ICM B connector not used Chassis intrusion connector not used chassis intrusion is communicated through the front panel connector PCI 32 bit 33 MHz connectors Fan connector back panel fan PCI 32 bit 66 MHz connectors Wake on LAN jumper System board 9 10 AF AG AH Al AJ AK AL Video connector Dual USB connectors RJ 45 Ethernet LAN connector and LEDs Serial Port A Parallel port Serial port B Stacked keyboard and mouse ports System Features Hot plug backplane Back of the hot plug backplane board JP5 Delay start jumper
83. nt panel and remove it 6 Install the new control panel board by placing the mounting slots of the control panel board on the tabs on the front of the chassis then slide the board down until it locksinto place Becareful to keep the front panel cable out of the way as you install the board 7 Replace the screw you removed in Step 4 74 Replacing and Adding Internal Devices 8 Plug the control panel cable into the connector on the control panel board 9 Close the case See Closing the case on page 27 10 Reconnect the power cord and the external peripherals then turn on the system Replacing the hot plug backplane The six drive hot plug backplane is at the back of the hot plug drive cage The backplane supports as many as six hot swappable LYD SCSI drives The backplane provides activity LEDs for each drive If the backplane fails you must replace it 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open thecase See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Disconnect all cables to the hot plug backplane noting the connectors so you can reconnect them after replacing the backplane 4 Remove all hot plug drives being careful to note which drive was in which slot 5 Loosen the two captive thumbscrews that secure the backplane in the bracket Replacing the hot plug backplane 75 6 Pull the backplane out
84. ntroller and the device The system does not recognize the diskette drive Probable cause The diskette drive may be configured incorrectly The drive cables are not connected properly The drive controller is not seated properly Solution Restart your computer then press F1 to enter the BIOS Setup utility In the Boot Removable Devices menu make sure that the diskette drive parameters are set correctly Open the system then make sure all cables are properly connected to the controller card Some systems do not have a floppy controller card because the floppy controller is built into the system board Open the system then reseat the drive controller Some systems do not have a floppy controller card because the floppy controller is built into the system board The diskette drive will not read write or format Probable cause The diskette is not IBM formatted The disk is write protected The diskette is corrupted Solution Make sure that the diskette you are trying to format is IBM compatible If it is try reformatting it If not get another diskette Make sure that the write protection window on the upper right corner of the diskette is closed unprotected Run ScanDisk on the diskette If errors are detected and corrected try accessing the diskette again The diskette drive LED illuminates continuously Probable cause The diskette is corrupted The cable to the drive is not connected pro
85. nts The redundant power supply provides hot swap capability and fault tolerance Power supply fans only available with redundant power supply provide cooling for the redundant power supply modules 5 25 inch drive bays provide space for up to four 5 25 inch drives A CD drive comes standard with the system and occupies one of the 5 25 inch drive bays 3 25 inch drive bays support up to two 3 25 inch drives A diskette drive comes standard with the system and occupies one 3 25 inch drive bay A hard drive is typically installed in the second drive bay Hot plug bays support up to six 1 inch high 3 25 inch SCA SCSI hard drives Empty drive bays contain empty carriers to control airflow and EMC characteristics Outriggers provide support for the castors Castors let you move the unit easily for maintenance and servicing 6 System Features Hot plug backplane provides the control for the hot plug drives Hot plug cage fan provides cooling for the hot plug drives and other internal components System board tray supports the system board and makes it easier to remove and install System board see System board on page 8 Back panel fan provides cooling for system board componentsand additional cooling for the power supply Interior of system 7 System board Secondary processor fan connector Secondary processor co
86. or correct operation It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services DTMF signaling also provides faster call set up This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the event of problems you should contact Gateway customer support Japanese users 128 VCCI statement This equipment isin the ClassA category Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interferencein such residential area When used near aradio or TV receiver it may become the cause of radio interference Read instructions for correct handling COKE HHUERESERRESERMBRS VCCI OR CROC TFA ATRRHRE CT CORRE RERS CERT SC BK GEE NSROTCEMHOVET COMBKIMAAMBIEHReAT SKLIBKENSIEMHVET Safety Regulatory and Notices Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class A digital device pursu
87. or the system real time clock and CM OS memory which holds the system configuration information If your battery is failing you may notice the server clock slowing down and giving you the incorrect time Open the BIOS Setup utility and write down all the values in the various menus before replacing the battery Replacing the battery resets the BIOS Setup utility to its default values Warning Danger of explosion if battery is incorrectly replaced O Replace only with the same or equivalent type recommended by manufacturer Dispose of used batteries according to manufacturer s instructions Warnung Explosionsgefahr bel falsch eingebautter batterie O Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs Entsorgen gebrauchter batterien entsprechned herstellerangaben Attention Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type quivalent recommand par le constructeur Mettre au rebut les batteries usag es conform ment aux instructions du fabricant gt 1 Restart the computer and start the BIOS Setup utility 2 Write down the CMOS values from each tab in the BIOS Setup utility so you can reenter them after you replace the battery For more information about the BIOS Setup utility see About the BIOS Setup utility on page 83 58 Replacing and Adding Internal De
88. oss during a total power failure A UPS uses a battery to keep your computer running temporarily during a power failure and lets you save your work and shut down your computer You cannot run your computer for an extended period of time while using only the UPS Maintain and manage your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep the server free of unwanted files while making important files secure and easier to find Hard drive maintenance utility If you are using the Windows NT operating system you can help maintain the performance of your hard drive by regularly using Check Disk Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system m manual Using Check Disk in Windows NT Bad sectors are parts of a hard drive or diskette that will not hold data Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files 94 Managing the Server Use Check Disk from once a week to once a month depending on how often you use the server Also use Check Disk if you have any hard drive problems O oa fF Q HO J Double click the My Computer icon The My Computer window opens Right click the drive you want to check Select Properties The dri
89. ou turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Enable A FRB is enabled default Pins 1 2 Disable FRB is disabled Pins 2 3 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper Setting the system board jumpers 89 Intrusion Detection Enable jumper The Intrusion Detection Enable jumper on the system board pins 5 through 7 on jumper J 3 1 lets you enable intrusion detection Seethe figureon page 8 for the location of the jumper The following table shows the settings required to enable intrusion detection Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Enable Intrusion detection is enabled default Pins 5 6 Disable Intrusion detection is disabled Pins 6 7 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper BMC Firmware Update jumper The BMC Firmware Update jumper on the system board pins 9 through 11 on jumper J3J1 lets you update the BMC firmware during system boot See the figure on page 8 for the location of the jumper The following table shows the settings required to let you update the BMC Make sure you turn off the computer and unplug the power cord before moving the j
90. ound card may not be installed correctly The CD drive audio cable may be installed incorrectly Probable cause The CD is not intended for PC use The CD is loaded incorrectly The CDD is scratched or dirty The CD drive needs to be added as new hardware The secondary IDE device may be disabled The CD drive cables are not installed correctly The CD drive may be defective Solution Open the system then reseat the sound card Make sure that the cables are connected properly Some systems do not have sound cards because sound capabilities are built into the system board Open the system and make sure that the cables are connected properly Some systems do not have sound cards because sound capabilities are built into the system board The system does not recognize the CD drive Solution Make sure that the disc is PC compatible Make sure that the label is facing up then try again Try cleaning the CD with a lint free cloth Make sure the disk is not scratched In the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the drive If you are not experienced with this procedure call Gateway Client Care Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto Open the system then make s
91. ower supply module LED Module power switch Power supply module e _me Power connector Power supply _ Io E cable clamp Fi Redundant power Module power ma supply switch Keyboard port 1 3 IS Mouse port Serial port A s 2 e li a EAE N Parallel port Serial port B n a TY see a DOE SH m Network port Li KREO l USB ports I SEES 2 QRS Video port R Expansion card slots oE ON Expansion card retention clips o_O o_o o_o GO o_o Kensington lock slot Module power switches 2 provide independent power control for each redundant power supply module Power supply modules 2 provide redundant power and hot swap capability to power the server with minimal downtime Redundant power supply providestwo hot swappable power supply modules that can independently support the server s power requirements 4 System Features PS 2 power supply not shown provides sufficient power to run the server at a reduced cost Mouse port connects a PS 2 compatible mouse Parallel port connects a printer or other parallel device Network port lets you connect to a network The adjacent indicator LEDs show LAN activity yellow and 100 Mbit speed green Expansion card dots 7 allow you to install up to four 32 bit 33 MHz PCI expansion cards two 32 bi
92. perly Solution Remove the diskette from the drive If the light remains on try restarting the system Open the system then make sure the cable between the diskette drive and its controller is properly connected Make sure that the pins are not bent or misaligned Peripheral Adapter problems 111 The system does not recognize an expansion card Probable cause The interrupt or I O address is set incorrectly The card has not been configured through the software The card was not installed correctly Solution Check the address configuration of the adapter card and make sure that it does not conflict with another card in the system Configure the card with the appropriate software Make sure the card jumpers are set correctly and reseat the card Printer problems 112 The printer will not turn on Probable cause The printer is not turned on The printer is not plugged in The printer is defective Solution Make sure that the power switch is depressed or set to the On position If power is applied to the printer the green power LED should be illuminated Make sure that the power cable is plugged into a live power source Try another printer if one is available The printer is turned on but will not print Probable cause The printer is not connected to the system The printer is not designated as the default printer Troubleshooting Solution Make sure the data cable between the
93. printer and the system is properly connected Make sure that it is connected to the proper port Make sure the connector and cable have no bent or broken pins If the printer that you are trying to print to is not the default printer make sure that you have selected it through the program printer setup function Probable cause The printer has not been added to the system Solution In the Printers window Start Settings Printers double click Add Printer Follow the on screen instructions for adding the new printer The printer prints garbled text Probable cause The wrong driver is being used for the selected printer Solution In the Printers window Start Settings Printers select the printer From the File menu click Properties Make sure that the printer is using the correct printer driver If not install the correct one System problems The system will not start up Probable cause The system is not connected to an AC outlet Voltage selection switch not set correctly Power supply alarm buzzes and power supply status LED blinks indicating a failed power supply module Power supply alarm buzzes and both power supply status LEDs blink indicating a failed common component Solution Make sure that the power cable is connected to an operating AC power source Make sure that the voltage selection switch is set to the correct power source Replace the indicated power supply module
94. processor in speed or the system functions at the speed of the slowest processor When adding a second processor order a processor upgrade kit from Gateway The kit includes the processor a fansink or heatsink and a disposable grounding wrist strap Caution You must install a heatsink or fansink on each processor Installing a processor without a heatsink or fansink could A result in damage to or failure of the processor gt 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 3 Removetheterminator card from the second processor slot to make room for the additional processor 56 Replacing and Adding Internal Devices 4 Align the new processor with the processor slot Note that the processor slot is keyed so the processor can only beinstalled one way Press it firmly to install it 5 Connect the processor fan cable to the second processor fan connector on the system board See System board on page 8 for location 6 Close the case See Closing the case on page 27 7 Reconnect the power cord and all other cords you removed then turn on the system Important Gateway recommends that you run a processor retest from the BIOS Setup utility whenever you replace or add a m processor Processors 57 Replacing the battery The battery provides power f
95. r and reset buttons 102 hot plug drive locks 3 Kensington lock slot 5 mechanical locks 100 only user password set 101 secure boot mode 102 secure mode 101 set user password 103 setting the boot sequence 103 setting up in BIOS 100 software features 102 software locks 100 timeout 102 using passwords 101 Security menu Setup utility 84 serial port location 5 server setting up 15 startup 17 Server Companion CD 104 setting BIOS Boot Block Write Enable jumper 88 BMC Boot Block Write Enable jumper 88 BMC Firmware Update jumper 90 CMOS Clear jumper 86 delay start jumper hot plug 11 FRB Enable jumper 89 Intrusion Detection Enable jumper 90 jumpers 86 Password Clear jumper 86 Recovery Boot jumper 87 termination jumper hot plug 12 Wake on LAN Enable jumper 91 setting up operating system 18 safety precautions 123 server 15 setting up Windows NT 18 Setup utility Advanced menu 84 BIOS 83 Boot menu 84 Exit menu 84 Main menu 84 menus 84 navigating through 84 Power menu 84 Security menu 84 shut down procedures 19 side panel removing 26 replacing 27 software security features 102 space hard drive 95 specifications altitude 134 CPU 133 environmental 134 humidity 134 input power 134 memory 133 power supply 133 processor 133 system 133 temperature 134 starting the system 17 startup diskette creating 104 static electricity preventing 22 surge suppressors 93 switch chassis intrusion 100 front panel board location
96. rd and tray assembly 13 Holding the board support tray in place tighten the retaining screw on the right edge of the board support tray 14 Replace the back panel fan see Replacing the back panel and hot plug cage fans on page 72 15 Replace any expansion cards that you removed in Step 4 see Replacing an expansion card on page 61 16 Reconnect all cables on the system board to the correct connectors 17 Close the case See Closing the case on page 27 18 Reconnect all peripherals and the power cord then turn on the system Replacing the system board 81 82 Replacing and Adding Internal Devices Using the BIOS Setup Utility About the BIOS Setup utility Theserver BIOShasa built in setup utility that lets you configure several basic system characteristics The settings are stored in battery backed RAM and are retained even when the power is off Enter the BIOS Setup utility by restarting the computer then pressing F2 when prompted during the startup process The Main BIOS Setup utility screen opens It may not look exactly like the screen shown below Main Advanced Security Server Boot Exit Item Specific Help System Ti me Xx xxx System Date XX xxi XXXX Legacy Diskette A Legacy Diskette B Hard Disk Pre Delay enabled Primary IDE Master auto Primary IDE Slave Secondary IDE Master Secondary DE Slave Processor Settings Language English US
97. re manuals Correct any discrepancies Replacing the battery 59 m Turn off the computer remove the cover and make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins Disconnect and reconnect the cables Close the case as described in Closing thecase on page 27 reconnect the modem and power cords then turn on the computer m Turn off the computer remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described in Closing the case on page 27 reconnect the power cord then turn on the computer 60 Replacing and Adding Internal Devices Expansion cards The server has seven expansion slots on the system board that may be used for a variety of expansion cards Four slots support 32 bit 33 MHz PCI cards two slots support 32 bit 66 MHz PCI cards and one slot supports an ISA card All slots support the installation of full length cards Replacing an expansion card gt 1 Set any jumpers and switches on the replacement card if required in the card instructions 2 Turn off the computer disconnect the power cord and all external peripheral devices 3 Open the case See Opening the case on page 23 and Preventing static electricity discharge on page 22 4 Disconn
98. recycle bin emptying 97 resizing 97 redundant power supply replacing 67 regulatory compliance American users 125 Australian users 129 Canadian users 126 European users 127 Japanese users 128 New Zealand users 129 removing bezel 25 drive carrier 42 feet 16 side panel 26 system board 78 replacing adapter cards 61 add in cards 61 back panel fan 72 backplane hot plug 75 battery 58 bezel 29 control panel board 74 CPU 53 DIMMs 50 drives CD drive 46 diskette 33 hot plug 37 non SCSl hard drive 35 preparing 32 SCA 37 SCSI 37 expansion cards 61 fans 72 front panel board 74 hot plug backplane 75 hot plug cage fan 72 hot plug fan 72 IDE hard drive 35 146 Index memory 50 N power supply 67 power supply module 65 processor 53 PS 2 power supply 70 redundant power supply 67 side panel 27 system board 78 reserved LED 2 3 13 reset alarm speaker button location 14 button location 3 13 button disabling 102 resetting the system Windows NT 20 resources DMA usage 139 I O addresses 134 interrupts 138 memory map 138 safety accessories 124 general precautions 123 precautions static electricity 22 SCSI device troubleshooting 110 SCSI drives maintenance 94 troubleshooting 108 secure boot mode summary 102 security administrator password 103 BIOS setup 84 boot without keyboard 103 both user and administrator passwords set 101 chassis intrusion switch 100 chassis lock 2 disable diskette writes 102 disabling powe
99. roblems Probable cause The modem has not been added as new hardware The modem is not connected to a live phone jack The phone jack is shared by another modem or telephone The modem is not configured with a valid interrupt or address The system does not recognize the modem Solution Add the modem as new hardware Make sure that the line connected to the modem is working and plugged into the appropriate port on the modem line port If the modem shares the jack with another device make sure that the other device does not have the port open for example someone is on the phone or another modem is in use Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address Peripheral Adapter problems 110 Probable cause The device needs to be added as new hardware The SCSI ID may be invalid The SCSI chain is not terminated The device cables are not installed correctly Troubleshooting The system does not recognize a SCSI device Solution From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the on screen instructions for adding the device If you are not experienced with this procedure call technical support Assign an available SCSI ID to the device Make certain the last device on the SCSI chain is terminated Open the system then check all cables between the co
100. such as Windows 2000 or Novell Netware refer to the appropriate operating system m software manual Turning off the server Every time you turn off the server shut down the operating system first You may lose data if you do not follow the proper procedure gt 1 Click Start then select Shut down the computer then Shut Down 2 Click OK The operating system shuts down When you see a message saying It is now safe to turn off your computer turn off the computer by pressing the power button 3 Turn off the monitor and peripherals Important For other operating systems such as Windows 2000 or Novell Netware refer to the appropriate operating system 4 software manual Warning When you turn the computer off some electric current still flows through it Before opening the computer case or r connecting or removing any peripherals turn off the computer then unplug the power cord Turning off the server 19 Resetting the server If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have to reset the system 1 Press CTRL ALT DEL A window opens that lets you close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the computer does not respond press the reset
101. supplies 94 unlocking a drive 38 42 unlocking a drive carrier 38 42 updating the BIOS 85 USB port location 5 user password access 101 using passwords 101 safety precautions 124 utilities hard drive maintenance 94 utility BIOS Setup 83 video port location 5 troubleshooting 115 viruses protecting the computer 98 Wake on LAN Enable jumper setting 91 Windows NT setup 18 shut down procedures 19 Index 149 Gateway wor A MAN US 7210 SYS GDE RO 2 00 8505945
102. t 66 MHz PCI expansion cards and one ISA expansion card Expansion card retention clips 7 allow screwless retention of the expansion cards for ease of maintenance and installation Kensington lock slot lets you install a security cable and lock Video port connects the first or only monitor interface cable The video controller is integrated in the system board USB ports connect external Plug and Play devices such as printers and pointing devices that are automatically configured when they are plugged into the computer through one of these ports USB keyboards and mice are not supported Serial ports 2 connect to serial devices Keyboard port connects a PS 2 compatible keyboard Power supply cable clamp secures the power supply cords so that they are not accidentally pulled from the power supply Power connector connects the computer power cord The other end of the power cord plugs into an AC outlet or power strip Back panel 5 Interior of system Power supply Power supply fans rH 23 amp mo eS eS et i a I H 5 25 inch ji l j 2 drive bays pe e Lif ee oo ee U D o iE 3 25 inch af Him drive bays Her H EI slim J i E iil i Hot plug bays J Hot plug cage _O J SS a SS Ses SS Outriggers Castors Back System System Hot plug Hot plug panel fan board board cage fan backplane tray Power supply provides power to the system compone
103. t the bottom edge of the chassis 2 Swing the top of the panel toward the chassis engaging the retaining tabs on the top edge of the side panel with the slots on the chassis 3 Side the panel toward the back of the chassis 3 4 inch securing it in place Closing the case 27 4 Tighten the thumbscrews 28 Case Access Replacing the front bezel Once the side panel is in place you must replace the bezel to operate the server If the server isrun without the bezel installed a chassis intrusion event is logged by the system management hardware gt 1 Holding the bezel at an angle to the front of the chassis place the hinge slot on the bottom of the bezel over the flange on the bottom edge of the chassis 2 Swingthetop of the bezel toward the chassis until the retaining tabs snap into place 3 Lock the front panel lock if necessary Closing the case 29 Closing the bezel door Closethe bezel door to prevent accidental or unauthorized access to the server controls hot plug drives and removable media drives gt 1 Swing the bezel door to the left and press it firmly into place 2 Lock it if necessary 30 Case Access Replacing and Adding Internal Devices The Gateway 7210 Server is designed as a toolless chassis None of the normal user serviceable parts require a tool of any kind to remove install or replace In some cases where the pieces fit very tightly a tool may make the job e
104. ted memory errors during start up on page 109 for a possible solution Enter the BIOS Setup utility and save the memory configuration Eject the diskette then press ENTER If the diskette is bootable check it for errors Error message Not enough memory Print queue is full Printer is out of paper Required parameter missing Syntax error Time and date not set Write protect error Solutions Close all programs that are not currently in use Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Add paper to the printer Make sure that the printer is online Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Make sure that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Open the BIOS Setup utility then set the system date and time Move the write protection tab over the hole on the back of the diskette Error messages 121 122 Troubleshooting Safety Regulatory and Notices The Gateway 7210 Server originally shipped with a Class A rating according to FCC rules part 15 Later modifications may have improved the rating to Class B To check the rating of the system as shipped to you check the FCC label at the back of the chassis for the ratin
105. tem board One parallel port two serial ports two USB ports one PS 2 keyboard port one PS 2 mouse port one RJ 45 network port 320 W PS 2 power supply or 350 W redundant power supply Integrated Adaptec AIC 7896 SCSI controller Intel 82559 PCI ethernet controller Monitoring alerting and logging of critical system information obtained from embedded sensors on the system board including thermal levels voltage levels fan speeds and chassis intrusion monitoring 133 System Specifications Expansion slots Drive Bays Four 32 bit 33 MHz PCI slots two 32 bit 66 MHz PCI slots and one ISA slot Four 5 25 inch drive bays one occupied by CD drive one external 3 5 inch drive bay occupied by diskette drive one 3 5 inch internal drive bay occupied by optional hard drive and six hot plug bays at least one is occupied by a 1 inch high hot plug drive Environmental specifications The following specificationsidentify maximum environmental conditions At no time should the server run under conditions which violate these specifications Temperature operating Humidity operating Altitude Voltage AC input Frequency Certification 10 to 35 Celsius or 50 to 95 Fahrenheit 20 to 80 200 feet to 10 000 feet 90 to 135 VAC 180 to 265 VAC 47 to 63 Hz FCC Class B ETL Listed to UL 1950 CAN CSA STD C22 2 No 950 CE Mark VCCI Class A CB scheme System I O addresses The following table shows
106. that the data and power connectors on the drive face the inside of the server 10 Connect the power and data cables to the drive See the drive documentation for proper cable orientation 11 Close the case See Closing the case on page 27 12 Reconnect the power cord and all other external peripheral devices then turn on the system 36 Replacing and Adding Internal Devices Replacing a hot plug drive The hot plug drives are located at the bottom of the front panel The hot plug bay supports as many as six l inch high 3 5 inch SCA II SCSI hard drives The hot plug drives are assigned SCSI ID numbers by the hot plug backplane with the drive at the far left side of the hot plug bay assigned SCSI ID 0 The backplane assigns SCSI IDs to the other drives in order up to SCSI ID 5 at the far right side of the hot plug bay Important Gateway tests and verifies the operation and compatibility of the drives we sell Additional or replacement drives must m conform to Gateway standards especially in a RAID or mission critical environment SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Install drive in the left most drive bay first and in increasing order by SCSI ID number thereafter Drives 37 1 Before you remove the failed drive use the appropriate software and utilities insta
107. the location in I O space of all directly O accessible registers 134 Address 0000h OOOFh 0010h 001Fh 0020h 0021h 0022h 0023h 0024h 0025h 0026h 0027h 0028h 0029h System Specifications Resource DMA Controller 1 DMA Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Address 002Ah 002Bh 002Ch 002Dh 002Eh 002Fh 0030h 0031h 0032h 0033h 0034h 0035h 0036h 0037h 0038h 0039h 003Ah 003Bh 003Ch 003Dh 003Eh 003Fh 0040h 0043h 0044h 004Fh 0050h 0053h 0054h 005Fh 0060h 0064h 0061h 0063h 0065h 0067h 0070h 0072h 0074h 0076h 0071h 0073h 0075h 0077h 0080h 008Fh 0090h 0091h 0092h Resource Interrupt Controller 1 Super I O Index and Data Ports Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Interrupt Controller 1 Programmable Timers Programmable Timers Keyboard Controller NMI Status and Control Register NMI Status and Control Register NMI Status and Control Register NMI Status and Control Register NMI Mask bit 7 and RTC Address bits 6 0 NMI Mask bit 7 and RTC Address bits 6 0 NMI Mask bit 7 and RTC Address bits 6 0 NMI Mask bit 7 and RTC Address bits 6 0 RTC Data RTC Data RTC Data RTC Data DMA Low Page Register teow eS eS DMA Low Page Register System Control Port A PC AT control Port System Specifications 135 136 Address 0093
108. ticle 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such Q power lines or circuits Contact with them could be fatal 130 Safety Regulatory and Notices Reference sy DO oO A WwW PD Antenna and satellite grounding Grounding component Electric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp Antenna lead in wire Safety Regul
109. to the system board by pressing on the tab to release the connector then gently pull the connector from the board 5 While supporting the power supply with one hand remove the screws securing the power supply to the back panel and the top panel 70 Replacing and Adding Internal Devices 6 Carefully lift the power supply out of the chassis moving it forward to 10 11 12 clear the support bracket and dropping it down slightly to clear the side mounting rail Make sure that the new power supply matches the one you removed The mounting holes should line up correctly and the specifications and power output connectors should be the same Place the new power supply in the proper position in the chassis and line up the mounting holes with the holes in the chassis Replace the screws securing the power supply to the back panel and top panel Reconnect the power connectors to the system board and to all internal devices Close the case See Closing the case on page 27 Reconnect the power cord and all external peripherals then turn on the system Power supplies 71 Replacing the back panel and hot plug cage fans The back panel fan is located below the power supply on the back panel The hot plug cage fan is located behind the hot plug cage between the hot plug cage and the system board See the illustration on page 6 for more information 1 Turn off the system and disconnect the power cord and external
110. umper 90 Using the BIOS Setup Utility Mode Jumper Action When Set Setting Normal Normal boot default Pins 9 10 Update BMC By System updates BMC Pins 10 11 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper WOL Enable jumper The WOL Enable jumper on the system board jumper J5A2 lets you enable the wake on LAN feature See the figure on page 8 for the location of the jumper The following table shows the settings required to perform this task Make sure you turn off the computer and unplug the power cord before moving the jumper Mode Jumper Action When Set Setting Disabled A Disables wake on LAN Pins 1 2 Enabled Enables wake on LAN default Pins 2 3 Caution Moving the jumper while the power is on can damage the server Always turn off the server and unplug the power A cord before changing the jumper Setting the system board jumpers 91 92 Using the BIOS Setup Utility Managing the Server Avoiding power source problems Surge suppressors line conditioners and uninterruptible power supplies can help protect the server against power source problems Surge suppressors During a power surge the voltage level of electricity coming into the server can increase far above normal levels and cause data loss or system damage Protect you computer and peripherals by connecting them to a surge suppressor which
111. ure all cables between the IDE controller and the CD drive are correctly connected Replace the CD drive CD problems 107 Hard drive problems 108 Probable cause SCSI hot plug drive is not seated correctly The SCSI bus is not properly terminated The drive is configured with a conflicting SCSI address The cables are not connected correctly Probable cause The primary IDE device may be configured incorrectly The drive may not be configured properly The drive cables are not connected properly The drive controller is not seated properly Troubleshooting The system does not recognize the SCSI drive Solution Open the system and reseat the hot plug drive s This problem is most common immediately after shipping Open the system and make sure that the last device on the SCSI chain is properly terminated Change the device s SCSI address to one that is not currently being used by the system Open the system then make sure the cables are connected properly The system does not recognize the IDE drive Solution Restart your computer then press F1 to open the BIOS Setup utility From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Master to Auto Consult the hard drive user s guide for instructions on how to configure the drive Open the system then make sure all cables are properly connected to the controller card Some systems do not have
112. ve s properties window opens Click the Tools tab At Error checking click Check Now The Check Disk window opens Scan the entire hard drive by selecting Scan for and attempt recovery of bad sectors Click Start Check Disk checks the drive for errors Follow any on screen instructions for completing the scan Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files you can help maintain the performance of the hard drive We suggest that you first check your hard drive for available space then back up important files prior to deleting unneeded files in case you delete important files by mistake Checking hard drive space In Windows you can see a chart of the available hard drive space gt Double click on the My Computer icon on the desktop The My Computer window opens 2 Right click the drive you want to check 3 Select Properties The drive s properties window opens The General tab shows you the available and used space on the drive Maintain and manage your hard drive 95 Backing up files gt Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive
113. vices Turn off the computer disconnect the power cord and all external peripheral devices Open the case by following theinstructions on page 23 See Preventing static electricity discharge on page 22 Locate the battery on the system board see System board on page 8 The battery is circular and has the positive pole mark on the top Using asmall flat bladed screwdriver carefully remove the battery from its socket on the system board x Press the new battery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place 8 Close the case as described in Closing the case on page 27 9 Reconnect the peripherals and the power cord then turn on the system 10 If the CM OSdatais not correct change the information in the BIOS Setup utility using the data you recorded in Step 2 Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below restarting the computer after each try Turn off the computer and make sure that all exterior cables are attached and secured to the correct connectors Make sure that all power switches are on If the computer is plugged into a power strip or surge protector make sure it is turned on also Enter the BIOS Setup utility and compare the settings on the screen with your notes or the system hardwa
114. when you turn off your computer Files are saved in the disk cache until the space designated for the cache is full See your browser s Help files for instructions on emptying the disk cache You can save space on the hard drive by decreasing the size of the Internet file disk cache See your browser s Help files for instructions Emptying the Recycle Bin When you deletea filefrom your hard drivein Windows it isnot immediately removed from the hard drive Instead the file is moved into the Recycle Bin Because files are stored in the Recycle Bin and not deleted from the hard drive immediately you can retrievea filethat you accidentally delete from the hard drive To delete all the files from the Recycle Bin right click the Recycle Bin icon on the desktop then click Empty Recycle Bin You can save space on the hard drive by decreasing the size of the Recycle Bin 1 Right click the Recycle Bin then select Properties 2 At the Global tab select either Configure drives independently or Use one setting for all drives 3 If you are configuring drives independently click the tab for the drive you want to configure 4 Move the slider to set the size of the Recycle Bin A good initial setting is 5 5 Click OK Maintain and manage your hard drive 97 Protecting the server against viruses A virus isa program that attaches itself to a program or datafile on a computer then spreads from one computer to another Viruses can damag
115. will absorb voltage surges and prevent them from reaching your computer When purchasing a surge suppressor m Make sure the surge suppressor meets the appropriate product safety certification for your location such as Underwriters Laboratories UL or Conformite European CE m Check the maximum amount of voltage the suppressor allows to pass through the line The lower the voltage that the suppressor allows to pass through the better the protection for the server m Check the energy absorption or dissipation rating Thehigher the energy absorption rating the better the protection for the server m Check line conditioner capabilities A line conditioner smooths out some normal line noise small voltage fluctuations of an electrical supply Avoiding power source problems 93 Line conditioners A line conditioner protects the server from the small fluctuations in voltage from an electrical supply Most systems can handle this variation or line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if the server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge suppressors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use a standby uninterruptible power supply UPS to protect your computer from data l
116. y asked questions FAQs Documentation for peripherals or optional components Online technical support vi Preface System Features Standard features As many as two Intel Pentium III processors with 100 MHz Front Side Bus FSB in Slot 1 processor sockets Four Dual Inline Memory Module DIMM sockets that support up to 2 0 GB of PC100 Synchronous Dynamic Random Access Memory SDRAM m Intel 440GX chipset m Integrated Intel 82559 network controller providing 10 100 LAN support m Integrated Super Vector Graphics Array SVGA video support with 2 MB of Synchronous Graphics RAM SGRAM Six PCI slots and one ISA slot for expansion cards m ATX form factor system board and convertible tower rack mount chassis m One3 5 inch 1 44 MB diskette drive one CD drive and at least one hard drive m Integrated voltage regulator modules VRMs for both processors m Integrated Adaptec AIC 7896 dual function controller providing both low voltage differential LVD Ultra2 small computer systems interface SCSI and Ultra Wide single ended SE SCSI support m Six drive hot plug cage m Keyboard port PS 2 mouse port PS 2 two serial ports parallel port video port RJ 45 LAN port and two Universal Serial Bus USB ports Standard features 1 Front panel 5 25 drive bay 5 25 drive bay Chassis lock Power LED Disk activity LED Reserved LED PS 1 status LED PS 2 status LED 5 25 drive bay
117. y to the requirement that thesum of the Ringer Equivalence Numbers of all the devices does not exceed 5 European users European directives ThisInformation Technology Equipment has been tested and found to comply with thefollowing European directives EMC Directive 89 336 EEC amending directive 92 31 EEC amp 93 68 EEC as per EN 55022 1995 ClassA EN 55024 1998 according to EN 61000 4 2 1995 EN 61000 4 3 1996 EN 61000 4 4 1995 EN 61000 4 5 1995 EN 61000 4 6 1996 EN 61000 4 8 1994 EN 61000 4 11 1994 Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 A1 A2 A3 A4 A11 Safety Regulatory and Notices 127 European Telecommunication Information for products fitted with EU approved modems Marking by the symbol X indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98 13 EEC Such marking isindicative that this equipment meets or exceeds the following technical standards CTR 21 1998 Attachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signaling Warning Although this equipment can use either loop disconnect Pulse or DTMF Tone signaling only the performance Q of the DTMF signaling is subject to regulatory requirements f

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