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Epson 500DN Printer User Manual

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1. Replacing Consumables 98 B 300 B 500DN User s Guide 3 Remove the expended installed ink cartridge Note Hold the printer with your hand when you remove the ink cartridge 4 Remove the new ink cartridge from the package Replacing Consumables 99 B 300 B 500DN User s Guide Caution 1 Do not touch the green IC chip on the side of the cartridge This can damage the ink cartridge Q Always install an ink cartridge immediately after removing the old cartridge If the cartridge is not installed promptly the print head may dry out and be unable to print 5 For best results shake the ink cartridge for about five seconds 0 00 05 6 Hold the ink cartridge with the arrow mark facing up and pointing to the rear of the printer and then insert it into the slot Replacing Consumables 100 B 300 B 500DN User s Guide Note Hold the printer with your hand when you install the ink cartridge Caution Do not remove and reinsert cartridges more often than necessary Doing so can compromise the needle valve seal and allow air to enter the ink tubes causing nozzle loss 7 Move the cartridge lever to the locked position 8 Close the cartridge cover Note When you install the Extra High Capacity Ink Cartridge use the printer with the cartridge cover opened Replacing Consumables 101 B 300 B 500DN User s Guide Maintenance Box Checking the maintenance
2. 10 11 12 13 14 15 16 17 Select the appropriate document type as the Select Document Type setting Specify the Print Density and Increased Ink Drying Time as the Adjustments setting Note When you print data with dense photo on both sides of paper reduce the print density and increase the drying time to print finely Click OK to return to the Page Layout window Click Margins to open the Margins window Margins BindingEde ieft Olop O Right Binding Margin 12 Bl 12 118 Unit Oo0 01 cm 0 01 inch Specify the edge of the paper where the binding will be placed You can choose Left Top or Right Choose cm or inch as the Unit setting Then specify the width of the binding margin You can enter any width from 0 3 cm to 3 0 cm or from 0 12 inches to 1 18 inches Note The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job Click OK to return to the Page Layout window Then click OK to save your settings Load paper into the printer then send the print job from your application gt See Loading Paper on page 22 Note Do not pull out the paper with force when the printer ejects paper after printing on one side Printing with Special Layout Options 48 B 300 B 500DN User s Guide Manual double sided printing Follow the steps below to pr
3. Contrast adj 10 10 Head alignment You can print a head alignment test pattern From the printing results you can adjust the head alignment Cleaning You can clean the print head You can also print nozzle check pattern before cleaning Cleaning sheet You can clean up the rollers inside the printer Contrast adj You can adjust the contrast of the LCD screen Press the A Up or V Down button to adjust contrast Using the Control Panel 80 B 300 B 500DN User s Guide Network setting menu This menu allows you to make network settings Item Network setup Parameter Auto Panel IP address 000 000 000 000 255 255 255 255 Subnet mask 000 000 000 000 255 255 255 255 Default gateway 000 000 000 000 255 255 255 255 Bonjour On Off Init N W set Network setup You can select the method to configure the network settings When Auto is selected the printer obtains the IP address Subnet mask and Default gateway automatically When Panel is selected you can specify the IP address Subnet mask Default gateway and Bonjour settings using the control panel When Init N W set is selected you can revert the network settings of the printer to the factory default value IP address Subnet mask Default gateway You can set the IP address Subnet Mask and Default Gateway to the printer To change the parameter press the Left or Right button to move cursor and the A
4. To monitor the status of a shared printer EPSON Status Monitor 3 must be installed on each computer EPSON Status Monitor 3 is automatically installed when you install the printer software from the CD ROM by using the Easy Install function Using the Printer on a Network 120 B 300 B 500DN User s Guide Chapter 10 Troubleshooting Diagnosing the Problem Troubleshooting printer problems is best handled in two steps first diagnose the problem then apply likely solutions until the problem is fixed The information that you need to diagnose and solve most common problems is provided by online problem solving the control panel the EPSON Status Monitor utility or by running a printer operation check Refer to the appropriate section below If you have a specific problem relating to print quality a printout problem not related to print quality or a paper feeding problem or if the printer does not print at all refer to the appropriate section To solve a problem you may need to cancel printing gt See Canceling Printing on page 40 Error indicators For B 500DN users You can diagnose and solve most problems by checking the error messages on the LCD screen If the printer stops working and displays a message on the LCD screen refer to the section below to diagnose the problem and then follow the recommended corrective measures gt See Status and error messages on page 82 For B 300 users You can identi
5. Be aware that the protocols IPP AppleTalk NetBEUI WSD and LLTD are not supported To find the bundled utilities see the CD ROM shipped with your printer To get more information see the following section See Where To Get Help on page 144 Using the Printer on a Network 116 B 300 B 500DN User s Guide Setting Up the Printer as the Shared Printer for Windows These instructions tell you how to set up your printer so users on the network can share it First you will set up the printer as a shared printer on the computer directly connected to it This computer is the print server Then you will add the printer to each network computer that will access it Then each computer is the print server s client Note m m These instructions are for small networks only To share the printer on a large network consult your network administrator To uninstall programs in Windows Vista you need an administrator account and the password if you log on as a standard user You must log on to a Computer Administrator account to install software on Windows XP After you install Windows XP the user account is set as Computer Administrator You must log on to Windows 2000 as a user with administrative privileges belonging to the Administrators group to install software When you use your printer as a shared printer on a network with the following combinations of computers the client operating systems are not able to c
6. B 300 B 500DN User s Guide In the duplex unit Remove the duplex unit and open the cover of the duplex unit Then gently remove the jammed paper 3 Close the printer cover and turn on the printer 4 For B 500DN users Reload the paper and press the OK button to resume printing For B 300 users Reload the paper and press the a Paper Cancel button to resume printing Note If you cannot easily remove a foreign object do not use force and do not disassemble the printer Contact Epson Service Center for assistance See Epson Service Center on page 147 If your paper jams frequently make sure of the following 1 The paper is smooth not curled or wrinkled 1 You are using high quality paper 1 The printable side of the paper is face up in the rear sheet feeder and face down in the front paper cassette 11 The paper stack was fanned before loading The paper is not loaded above the arrow mark inside the edge guide Troubleshooting 132 B 300 B 500DN User s Guide _1 The number of sheets in the paper stack does not exceed the limit specified for that paper See Loading capacities for Epson special media on page 21 L The left edge guide is snug against the left edge of the paper 1 The printer is on a flat stable surface that extends beyond the base in all directions The printer will not operate properly if it is tilted Print Quality Problems If you are having print quality prob
7. Banding 134 Blank pages 137 Blurry prints 135 Booklet printing Windows 52 Buttons and lights B 300 85 B 500DN 75 C Cable connector 153 155 Canceling printing 40 Cartridge cover 152 155 lever 152 155 Cleaning inside printer 113 printer 113 print head 109 Color problems 135 Contacting Epson 144 Control panel 152 154 buttons and lights B 300 85 buttons and lights B 500DN 75 icons B 500DN 77 lights B 300 87 menu list B 500DN 78 message B 500DN 82 Customer support 144 D Documents printing 36 Windows printer settings 36 Double sided printing 43 Windows 45 Driver accessing for Windows 14 uninstalling 17 Duplex unit 153 installing 91 part number 157 specification 165 uninstalling 92 E Edge guide 152 154 Enlarging pages 56 Envelopes loading 26 printable area 160 printing 38 Windows printer settings 38 EPSON paper 20 Error indicators 121 Ethernet connector 153 F Fit to page printing 56 Front paper cassette 152 155 loading 22 H Head cleaning B 300 111 B 500DN 110 Windows 109 Horizontal banding 134 I Incorrect characters 136 Ink checking ink cartridge status B 300 94 checking ink cartridge status in Windows 94 Ink cartridges part number 156 replacing when expended 98 Index 166 B 300 B 500DN User s Guide specifications 161 Interface cables 164 L Lights error indicators 121 status and error
8. Ink status light Status Off The ink cartridge remains enough for printing Flashing The ink cartridge is nearly expended On The ink cartridge is expended For Windows Note Epson cannot guarantee the quality or reliability of non genuine ink If non genuine ink cartridges are installed the ink cartridge status will not be displayed To check the ink cartridge status do one of the following d Double click the printer shortcut icon on your Windows taskbar To add a shortcut icon to the taskbar refer to the following section See From the shortcut icon on the taskbar on page 15 Replacing Consumables 94 B 300 B 500DN User s Guide 1 Open the printer driver click the Maintenance tab then click the EPSON Status Monitor 3 button 2 EPSON XXXXX Printing Preferences ud Rad Ga Main S Advanced 3 Page Layout amp Maintenance Status Monitor 3 M pa l Use this utility to automatically check For errors and also check the level of ink remaining An Nozzle Check N A graphic displays the ink cartridge status E EPSON Status Monitor 3 EPSON XXXXX EPSON Ready to print Ss Technical Support Ink Levels T6164 Maintenance Box Service Life Note If any of the ink cartridges installed in the printer is broken incompatible with the printer model or improperly installed EPSON Status Monitor 3 will not display an accurate calc
9. 114 Printer settings accessing for Windows 14 Print head 152 154 aligning 112 checking 107 cleaning 109 Print head aligning B 500DN 112 Index 167 B 300 B 500DN User s Guide Windows 112 Printing canceling 40 double sided 43 envelopes 38 fit to page 56 multiple pages per sheet 59 posters 62 text 36 watermarks 68 Print quality improving 133 Print speed increasing 137 141 Problems banding 134 blank pages 137 blurry prints 135 diagnosing 121 incorrect characters 136 incorrect colors 135 margins 136 mirror image 137 paper feeding 138 printer does not print 140 print speed 137 smeared prints 135 137 Progress meter 124 R Rear sheet feeder 152 154 loading 25 Reducing page size 56 Replacing ink cartridges 98 Resizing pages 56 S Safety information 10 Service 144 Shipping printer 114 Smeared prints 135 137 Software uninstalling 17 Specification duplex unit 165 Specifications electrical 163 environmental 164 ink cartridge 161 mechanical 162 paper 158 standards and approvals 164 Speed increasing 137 141 Status Monitor Windows 126 Status sheet B 300 90 B 500DN 84 System requirements 157 T Technical support 144 Text printing documents 36 Windows printer settings for documents 36 Transporting printer 114 U USB connector 153 155 User s Guide uninstalling 19 W Watermark printing 68 Windows accessing printer
10. 3 EPSON Web To Page lets you make Web pages fit to your paper size when printing You can also see a preview before printing Note This software is not available for Windows Vista and XP x64 Note for Windows Internet Explorer 7 users Printing web pages to fit to your paper size is a standard feature in Windows Internet Explorer 7 Using Your Software 16 B 300 B 500DN User s Guide Accessing EPSON Web To Page After you install EPSON Web To Page the menu bar is displayed on the Windows Internet Explorer Toolbar If it does not appear select Toolbars from the View menu of Internet Explorer and then select EPSON Web To Page 3 Epson Global Home Microsoft Internet Explorer File Edit View Favorites Tools Help Q peck v gt E a e p Search Pp Favorites Address ES http jwaww epson com EPSON Web To Page Print Print Preview Uninstalling the Printer Software Uninstalling the printer driver You may need to uninstall your printer driver if you 1 Upgrade your computer s operating system 1 Update your printer driver with a newer version 1 Have a problem with the printer driver If you are upgrading your operating system or updating the printer driver version be sure to uninstall the current printer driver before upgrading or installing the new driver Otherwise the driver update will not work For Windows Note T To uninstall programs in Windows Vista you need an administr
11. Product Information 156 B 300 B 500DN User s Guide Maintenance box You can use the following maintenance box with this printer Part number Maintenance Box T6190 Duplex unit B 300 users only You can use the following duplex unit with B 300 Part number Duplex unit C802531 System Requirements For using the printer Windows requirements To use this printer you must have any of the following Windows operating systems installed For details on interfaces and operating systems refer to the following table System PC Interface Windows Vista Windows XP and 2000 USB 2 0 Host Driver by Microsoft must be used USB 2 0 Ethernet 100Base TX 10Base T B 500DN only Product Information 157 B 300 B SOODN User s Guide Technical Specifications Paper Note 1 Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs D Poor quality paper may reduce print quality and cause paper jams or other problems If you encounter problems switch to a higher grade of paper D Use paper under normal conditions Temperature 15 to 25 C 59 to 77 F Humidity 40 to 60 RH Single sheets Size A4 210 x 297 mm 10x 15cm 4x6 i
12. Up or V Down button to change number Bonjour You can set the Bonjour settings of the printer Using the Control Panel 81 B 300 B 500DN User s Guide Status and error messages This section describes the meaning of messages displayed on the LCD screen The table below describes the status messages Message Description Cancel The print job is canceled Charging ink The printer is charging the ink Cleaning The printer is cleaning the print head Please wait The printer is starting The printer is initializing the settings Printing The printer is processing data Ready The printer is ready to print Power save The printer is in the power save mode Power off The printer is shutting down The table below contains error messages a brief description of each message and suggestions for correcting the problem Message Service call see guide Problem Service call error occurs Solutions Turn off the printer and then back on If the error does not clear contact Epson Service Center See Epson Service Center on page 147 Printer near end of service life Parts inside the printer are at the end of their service life Contact Epson Service Center to replace them See Epson Service Center on page 147 Nozzle maint error see guide Print head nozzles are clogged or misaligned Perform the nozzle check and print head
13. User s Guide oOo O O O Ll m L Avoid touching the components inside the printer unless instructed to do so in this guide Do not insert objects through the slots in the printer Take care not to spill liquid on the printer Do not touch the white flat cable inside the printer Do not put your hand inside the printer during printing Do not use aerosol products that contain flammable gases inside or around this product Doing so may cause fire Do not move the print head by hand otherwise you may damage the printer Always turn off the printer using the O Power button When this button is pressed the Power light flashes Do not unplug the printer or turn off the power to the outlet until the Power light stops flashing Before transporting the printer make sure that the print head is in the home far right position Be careful not to trap your fingers when closing the printer cover Handling ink cartridges Observe the following when handling ink cartridges l m Keep ink cartridges out of the reach of children and do not drink the ink If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Shake the ink cartridge well before installing it for best results 0 00 05 Safety Instructions 12 B 300 B 500DN User s Guide Caution Do not shake cartridges that have been installed previously with too much force Do not use an
14. Using the Nozzle Check utility for Windows 0 00 c cece cece eee eee eee 107 Contents 4 B 300 B 500DN User s Guide Using the control panel B 500DN Sera pos ta dad sae Bin eee 107 Using the printer buttons BDO es 108 Cleaning the Print Head is evade coeur iia Capea lis 109 Using the Head Cleaning utility for Windows 00 109 Using the control panel B 500DN otis aiden gate A Gate et kala els Oud ay in talk hy 110 Using the printer buttons B 300 00 codecs ete ees ee aa ew 111 Aliste the Print Head 3 12 iaget piee tee UA erate le Da AAA 112 Using the Print Head Alignment utility for WindowS ooooooccoccoooonmom 112 Using the control panel B 500DN id ey take oes mea yes Ae ees 112 Cleaning Your Printers o eres ots aoa a ee e aE E AR AA ees 113 Cleaning Inside of Your Printer 442i cco rie e e es ERs 113 Using the control panel B 500DN srta i seria a bs 114 Using the printer buttons B 300 lt lt a dd 114 Transporting Your PEE Veis dada dic ad poble o as 114 Chapter 9 Using the Printer on a Network Setting Up the Printer on a Network for B 500DN Users Only oooooocccocconomo 116 Setting Up the Printer as the Shared Printer for Windows oooooocccoccoccoonomo 117 odo Server A tek etn Are a oe es eM tae 117 Setting tp each Chen tacts eas eA eee he ed ae EE oes aoe eed 119 Chapter 10 Troubleshooting Diae osins the Problema pe UN Ul e ek a id Oak ae a kG 12
15. Windows check the Skip Blank Page setting by clicking the Speed amp Progress button on the Maintenance window of the printer driver 1 Uninstall the printer driver then reinstall it gt See Uninstalling the Printer Software on page 17 After trying one or more of these solutions run a printer operation check to check your results See Running a printer operation check for B 500DN users on page 122 See Running a printer operation check for B 300 users on page 123 Printed side is smeared or scuffed 1 If the paper is curled toward the printable side flatten it or curl it slightly in the opposite direction 1 Clear the High Speed check box in the settings from your printer driver For Windows check the Advanced window See the printer driver online help for details 1 Uninstall the printer driver then reinstall it gt See Uninstalling the Printer Software on page 17 Printing is too slow 1 Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer See Selecting the Correct Paper Type on page 30 Troubleshooting 137 B 300 B SOODN User s Guide m For Windows clear all customized settings and select Text as the Quality Option from your printer driver s Main window See the printer driver online help for details See Accessing the printer driver for Windows on page 14 Close any unnecessary a
16. box cover Replacing Consumables 106 B 300 B 500DN User s Guide Chapter 8 Maintaining Your Printer Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing you may be able to identify the problem by checking the print head nozzles You can check the print head nozzles from your computer by using the Nozzle Check utility or from the printer by using the control panel or buttons Note This printer checks the print head on a regular basis to keep the print head clean and to ensure you receive premium print quality If the print head nozzles are clogged the printer automatically cleans the print head Normally you do not need to perform the nozzle check and print head cleaning however the self cleaning function cannot completely prevent the occurrence of missing dots Using the Nozzle Check utility for Windows Follow the steps below to use the Nozzle Check utility 1 Make sure that no lights are indicating errors 2 Make sure that A4 size paper is loaded in the front paper cassette 3 Right click the printer icon on the taskbar then select Nozzle Check If the printer icon does not appear refer to the following section to add the icon gt See From the shortcut icon on the taskbar on page 15 4 Follow the on screen instructions Using the control panel B 500DN Follow the steps below to check the print head nozzles using the control panel 1 Mak
17. cable If damage occurs to the plug replace the cord set or consult a qualified electrician If there are fuses in the plug make sure you replace them with fuses of the correct size and rating Do not hold the duplex unit when you lift the printer to prevent the duplex unit from becoming detached Also make sure that the duplex unit is attached correctly after setting up the printer Choosing a place for the printer Observe the following when choosing a place for the printer m Place the printer on a flat stable surface that extends beyond the base of the printer in all directions If you place the printer by the wall leave more than 10 cm between the back of the printer and the wall The printer will not operate properly if it is tilted at an angle When storing or transporting the printer do not tilt it stand it on its side or turn it upside down Otherwise ink may leak from the ink packs Leave enough space in front of the printer for the paper to be fully ejected Avoid places subject to rapid changes in temperature and humidity Also keep the printer away from direct sunlight strong light or heat sources Avoid places subject to dust shocks or vibrations Leave enough room around the printer to allow for sufficient ventilation Place the printer near a wall outlet where the plug can be easily unplugged Using the printer Observe the following when using the printer Safety Instructions 11 B 300 B 500DN
18. cleaning See Checking the Print Head Nozzles on page 107 See Cleaning the Print Head on page 109 Press the OK button to recover from error status Using the Control Panel 82 B 300 B SOODN User s Guide Printer error restart printer Printer error occurs Turn off the printer and then back on If the error does not clear turn off the printer and make sure no paper is jammed in the printer then turn back on the printer See The Paper Jams on page 128 If the error does not clear again turn off the printer again and contact Epson Service Center See Epson Service Center on page 147 Close maint box cover The maintenance box cover is open Close the maintenance box cover Set maint box The maintenance box is not installed Install the maintenance box The maintenance box cannot be used with the printer Install the genuine maintenance box Replace maint box The maintenance box is at the end of its service life Replace the maintenance box See Replacing a maintenance box on page 104 Move ink lever down The cartridge lever is in the unlocked position Move the cartridge lever to the locked position Set ink cartridge The ink cartridge is not installed Install the ink cartridge Replace ink cartridge Set paper in cassette The ink cartridge cannot be used with the pri
19. click OK Printing with Special Layout Options 73 B 300 B 500DN User s Guide Chapter 5 Using the Control Panel Introduction You can use the printer s control panel to access a variety of menus that allow you to check the status of consumable products print status sheets and make printer settings This section describes how to use the control panel For B 500DN users Explains how to use the control panel for B 500DN l J l J J Buttons and lights on page 75 Icons on the LCD on page 77 How to access the control panel menus on page 78 Control panel menu list on page 78 Status and error messages on page 82 Printing the status sheet on page 84 For B 300 users Explains how to use the control panel for B 300 J J J Buttons and lights on page 85 Status and error lights on page 87 Printing the status sheet on page 90 Using the Control Panel 74 B 300 B 500DN User s Guide For B 500DN users The control panel of the printer consists of 7 buttons 3 lights and a liquid crystal display LCD Buttons and lights E A The table below describes the functions of the buttons on the control panel Button Description O Power button A T Cancel button Turns the printer on or off Cance
20. down the 6 Ink button The printer prints the status sheet Using the Control Panel 90 B 300 B 500DN User s Guide Chapter 6 Installing Option Duplex Unit B 300 only Installing the duplex unit Follow the steps below to install the duplex unit 1 Turn off the printer 2 Press the hooks on both sides of the upper rear printer cover and then remove the upper rear printer cover Note The removed upper rear printer cover should be retained since it will be necessary when you remove the duplex unit Installing Option 91 B 300 B 500DN User s Guide 3 Insert the bottom side of the duplex unit first and then attach the duplex unit Uninstalling the duplex unit Follow the steps below to uninstall the duplex unit 1 Turn off the printer 2 Remove the duplex unit by pulling it while holding down the buttons on both sides of the duplex unit Installing Option 92 B 300 B 500DN User s Guide 3 Attach the upper rear printer cover Installing Option 93 B 300 B SOODN User s Guide Chapter 7 Replacing Consumables Ink Cartridges Checking the ink cartridge status Using the control panel B 500DN To check the ink cartridge status see Icons on the LCD on page 77 Using the printer lights B 300 To check the ink cartridge status see the 6 Ink status light for each color The 6 Ink status lights let you know the status of the ink cartridge
21. ea EEEE Ea aa a 26 Setting Qu tput Tray a E ie hee A eee ee iid oe ee ard 28 Setting output support tray for Epson Professional Flyer Paper 28 Selecting the Correct Paper 6 yet nol E AS ots a one eee 30 Contents 2 B 300 B SOODN User s Guide Chapter 3 Basic Printing Introductorio a AR A a 31 Printing Photos a e don O A E A ok an 31 Printing WebPages ici tirera raa tera ROE va e e eee ee 31 Printing Documents ebrios sete ae EVISOS ads 32 Printing omEnyelopes srt bobo tins pr das bid gd sd as 32 a OS Ss ae oir aa ce Le star Oia he Naty ho iN cae a a IS 32 Preparing the prntile cse serres DA ee ee eee as 32 Loading Paper vistes than ER EEG ee eee seed Chee EP ee 33 Printer settings for WIMdOWS 25 fas EE IO 33 Printing Web Pages pnl cate evita el atl E cad eet dd e 34 Loading PAPEL caer ens td ato 34 Using EFSON Web To Page lt ssdisasinbrs e bra daa sra tip 34 Printing Documents serer entr pie tes Pha sales para E Deest hs Sa SBE a 36 Loading A eae Se EA es Bene Melee aes oe A ey at 36 Printer settings for WindoWSs3 sc riscos da ties Sega ee See dae e 36 Printing On Envio pes ts pare te eo er ay tae RRR a ar edt sendy g 38 Loading envelopes ids ew ld fe baton NS aie Wai ee ebay ei A ee taeda oe 38 Printer settings for WINdOWS s2 lt oni sea ceva ieee ddan esterases Tada cent eee sd 38 Cancela e de pt dl ed 40 Using the printer button ciar Peas a ee eA eee eee es 40 FOr WinGOWS a is Date tek e
22. papers that are suitable for double sided printing Otherwise the printout quality may deteriorate D Depending on the paper and the amount of ink used to print text and images ink may bleed through to the other side of the paper 1 The surface of the paper may be smeared during double sided printing Printing with Special Layout Options 44 B 300 B 500DN User s Guide Standard double sided printing Automatic double sided printing using the duplex unit Follow the steps below to print odd and even numbered pages onto opposite sides of the sheet using the duplex unit Note Automatic double sided printing supports plain paper only 1 Access the printer settings gt See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences G s Advanced gt Page Layout Maintenance Quality Option Bad amp a O Draft OTet OText amp Image O Web Photo Paper Options Print Options Reverse Order C Print Preview Type plain papers C Quiet Mode Source Front Tray 5 Settings Size A4 210 x 297 mm O C Duplex Printing Auto Ink Levels Orientation GA CA Portrait O Landscape Reset Defaults Technical Support Show Settings Printing with Special Layout Options 45 B 300 B 500DN User s Guide Click the Main tab then select one of the following Quality Option settings Draft for rough drafts with
23. printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head gt gt gt a E gt gt See Cleaning the Print Head on page 109 gt See Aligning the Print Head on page 112 Cleaning the Print Head If you find that the printout is unexpectedly faint or that dots are missing you may be able to solve these problems by cleaning the print head which ensures that the nozzles are delivering ink properly You can clean the print head from your computer using the Head Cleaning utility in the printer driver or from the printer by using the control panel or buttons Note d Clean the print head only if print quality declines for example if the printout is blurry or the color is incorrect or missing Use the Nozzle Check utility first to confirm that the print head needs to be cleaned This saves ink When ink is low you may not be able to clean the print head When ink is expended you cannot clean the print head Replace the appropriate ink cartridge first See Replacing an ink cartridge on page 98 Using the Head Cleaning utility for Windows Follow the steps below to clean the print head using the Head Cleaning utility 1 Make sure the printer is turned on Maintaining Your Printer 109 B 300 B 500DN User s Guide 5 Make sure that no lights are indicating
24. settings 14 checking printer status 124 managing print jobs 124 status monitor 126 Index 168
25. skin wash the area thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or vision problems continue after a thorough flushing see a doctor immediately Epson recommends the use of genuine Epson ink cartridges The use of non genuine ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Epson cannot guarantee the quality or reliability of non genuine ink The ink cartridge status is not displayed when non genuine ink is used Leave the old cartridge installed in the printer until you have obtained a replacement otherwise ink remaining in the print head nozzles may dry out You cannot continue printing with one ink cartridge expended even if the other cartridges still contain ink Before printing replace the expended cartridge Replacing Consumables 97 B 300 B 500DN User s Guide d Never turn off the printer while replacing the ink cartridge Doing so may damage the IC chip on the ink cartridge and the printer may not print properly 1 To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge The yields quoted for you do not include this reserve Replacing an ink cartridge To replace the ink cartridge follow the steps below 1 Open the cartridge cover
26. tap it on a flat surface to even the edges 4 Load the paper with the printable side down Note Avoid adding paper before running out of paper Doing so may prevent the paper from feeding smoothly Paper Handling 23 B 300 B 500DN User s Guide 5 Slide the edge guides while pinching their knob to fit the paper you are loading 6 Reinsert the cassette into the printer Note D Do not insert the front paper cassette with force Doing so may cause the paper to jam T Do not move the edge guides after reinserting the front paper cassette Doing so may cause the paper to jam 7 Slide out and extend the extension tray Paper Handling 24 B 300 B 500DN User s Guide Note 1 Leave enough space in front of the printer for the paper to be fully ejected d Make sure the paper stack fits under the arrow mark inside the left edge guide Into the rear sheet feeder 1 Open the paper support 3 Slide the left edge guide to the left Paper Handling 25 B 300 B 500DN User s Guide 4 Fan a stack of paper then tap it on a flat surface to even the edges 5 Load the paper with the printable side up against the right side of the rear sheet feeder Then slide the left edge guide against the left edge of the paper Note 1 Leave enough space in front of the printer for the paper to be fully ejected T Always load paper into the rear sheet feeder short edge first even when you are p
27. the amount of ink used Should this occur slightly curl the sheets in the opposite direction before reloading them 1 Align the sheet stack by tapping its edges against a hard flat surface before reloading the stack Follow the instructions provided when reloading the printouts Otherwise paper may jam or the binding margins may be incorrect d Ifa paper jam occurs refer to the following See The Paper Jams on page 128 Printing with Special Layout Options 51 B 300 B 500DN User s Guide 15 Once the paper is reloaded click Resume to print the even numbered pages Folded booklet double sided printing Manual double sided printing Use the following steps to create a folded booklet Note Folded booklet double sided printing function is available only when manual double sided printing is set 1 Access the printer settings gt See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences San J Advanced E Page Layout Il Maintenance Quality Option B a a a O Draft Text OText amp Image O web O Photo Paper Options Print Options C Reverse Order Print Preview Type plain papers Ne C Quiet Mode Source Rear Tray 2 Settings Size 44 210 x 297 mm E C Duplex Printing Ink Levels Orientation fA Portrait O Landscape Reset Defaults Technical Support Show Settings Printing with Sp
28. the jammed paper as explained in The Paper Jams on page 128 Also check the Paper Size setting in your application or printer settings See the online help for details 1 If the paper is wrinkled when it comes out it may be damp or too thin Load a new stack of paper Note Store any unused paper in its original packaging in a dry area Troubleshooting 139 B 300 B SOODN User s Guide The Printer Does Not Print All lights are off U Press the Power button to make sure the printer is on 1 Turn off the printer and make sure that the power cord is securely plugged in Make sure that your outlet works and is not controlled by a wall switch or timer Lights came on and then went out The printer s voltage may not match the outlet rating Turn off the printer and unplug it immediately Then check the label on the back of the printer Caution If the voltage does not match DO NOT PLUG YOUR PRINTER BACK IN Contact Epson Service Center See Epson Service Center on page 147 The Power light is on A Ifno buttons are pressed for 3 minutes all lights other than the Power light automatically turn off to save energy Press any button except the Power button to return the control panel to its previous state 1 Make sure the USB cable is securely connected to the printer and to your computer and check that the USB cable is not damaged nor badly crimped If you are using the USB interface make
29. the maintenance box again The maintenance box cannot be used with Install the genuine maintenance box the printer The maintenance box cover is open Close the maintenance box cover Cartridge lever unlocked The cartridge lever is in the unlocked Move the cartridge lever to the locked position position Maintenance box nearing the end of its service life I7 The maintenance box is nearing the end of its service life Obtain the new maintenance box Paper out Paper is not loaded Load the paper and then press the am Paper Cancel button Double feed error The printer feeds more than one sheet of paper at a time Remove the jammed paper and then press the at Paper Cancel button Paper jam The paper is jammed Remove the jammed paper See The Paper Jams on page 128 Paper size error The paper size set in the printer driver and the size of loaded paper differ Match the paper size setting Duplex unit error The duplex unit is not installed Install the duplex unit Using the Control Panel 88 B 300 B 500DN User s Guide Printer cover open both lights continuously blink for 0 5 second twice and then go out for 1 second The printer cover is open during printing Close the printer cover Printer error restart printer both lights blink every 0 5 second Printer error occurs Turn off the printer and the
30. 0 B 500DN User s Guide d Double click the printer shortcut icon on your Windows taskbar To add a shortcut icon to the taskbar refer to the following section gt See From the shortcut icon on the taskbar on page 15 I Open the printer driver click the Maintenance tab then click the EPSON Status Monitor 3 button 2 EPSON XXXXX Printing Preferences a Main amp Advanced 2 Page Layout E Status Monitor 3 M 7 Use this utility to automatically check For errors and also check the level of ink remaining Ass Nozzle Check N A graphic displays the maintenance box status 18 EPSON Status Monitor 3 EPSON XXXXX EPSON F Ready to print A Technical Support Ink Levels T6164 Maintenance Box Service Life Replacing Consumables 103 B 300 B 500DN User s Guide Note If the maintenance box installed in the printer is broken incompatible with the printer model or improperly installed EPSON Status Monitor 3 will not display an accurate calculation of the maintenance box status Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3 Handling precautions Read all of the instructions in this section before replacing the maintenance box a E CO ee eo Epson recommends the use of genuine Epson maintenance box The use of non genuine maintenance box may cause damage that is not covered by Epson s warranties and unde
31. 0DN users Press the OK button to eject the jammed paper For B 300 users Press the at Paper Cancel button to eject the jammed paper 2 If the error does not clear turn off the printer and remove all of the paper inside including any torn pieces Refer to the appropriate section below In the output tray Gently pull out the jammed paper forward Inside the printer Open the front printer cover and then gently pull out the jammed paper forward Troubleshooting 128 B 300 B 500DN User s Guide In the rear sheet feeder Gently pull out the jammed paper upward In the front paper cassette Close the output tray and pull out the front paper cassette Then gently pull out the jammed paper forward Troubleshooting 129 B 300 B 500DN User s Guide Note d Ifyou cannot pull out the front paper cassette pull out the output tray first and remove all paper that is set in the front paper cassette Then pull out the front paper cassette and gently pull out the jammed paper forward d After you remove the jammed paper and insert the front paper cassette reinsert the output tray into the printer Troubleshooting 130 B 300 B 500DN User s Guide In the back of the printer Remove the duplex unit B 500DN or the upper rear printer cover B 300 and open the lower rear printer cover Then gently pull out the jammed paper B 500DN TJ tt ES gt S HS ES D ie Troubleshooting 131
32. 1 Error Indicators wos 224 ds Goh ei eld lora Sed bis 121 EPSON Status Monitor for Windows only o n 0 00 0c cece eee eee eee 121 Running a printer operation check for B 500DN usS erS oooooooocccccccono 122 Running a printer operation check for B 300 users ooooooooooccoccnoooooo 123 Checking Printer Sas de AT A A A RA da eye 124 HOP WANG OWS sita Ed a ta dida 124 TNE Paper e A Cis Shen Oh at he Ate a a ital ay Md Eo til he tt oe ny 128 Print Quality Problems sassis cios oops ees BAA hs PA a Dead ES Raa ES ae es 133 Horizontal banding isaac cee o s ee haa ee AA ES doses eee eee 134 Vertical misalignment OF banding 44450 ipes re boat ies Ge eo ead Gh be Bee 134 Tn rrect OF Missing CONS rue Cie ey ye PG yes eee Es 135 Blurry or smeared printout A FO POUR Nod eRe ee wees 135 Miscellaneous Printout Problems 0 0 0000 c ccc cece e nen cence 136 Incorrect or garbled characters a a ad Ce Ree Cds 136 correcta aa ta ad id a 136 Print uthasa slight slante arras rl dar aa 136 sar imagen A O 137 Contents 5 B 300 B SOODN User s Guide Blank pages printe riera aah Dt dad Shed 137 Printed side is smeared or scuffed o o oo ooooooooono nor 137 Prntingas toosSlowW vers irte li li oi 137 Paper Does Not Feed Correctly vis rd ds 138 Papet does not feed ss a a A o ky lett te 138 Multiple pages ted y a e OE 139 Paper is improperly loaded 2 pta ES A RA AAA RA 139 Paper is not ejected fully or is Wwinkl
33. 7 B 300 B 500DN User s Guide E The installed maintenance box is at the end of its service life ES The installed maintenance box cannot be used with the printer The maintenance box is not installed How to access the control panel menus This section describes how to enter Menu mode and make settings with the buttons on the control panel Note l l 1 Press the Cancel button whenever you want to exit Menu mode and return to the Ready status Press the 4 Left button to return to the previous step Make sure that appears on the LCD screen and then press the gt Right button The first menu appears on the LCD screen Press the Y Down or A Up button to scroll through the menus Press the OK or gt Right button to select the desired menu The first item appears on the LCD screen Press the Y Down or A Up button to scroll through the items Press the OK or gt Right button to select the desired item The first parameter appears on the LCD screen Press the V Down or A Up button to scroll through the parameters Press the OK button to store the selected parameter If the parameter is for execution only press the OK button to execute the function for the item After execution the printer returns to the previous menu Press the t Cancel button The printer returns to the Ready status Control panel menu list This section describes the parameter for each item in the menu
34. 87 Loading envelopes 26 front paper cassette 22 paper 21 22 25 rear sheet feeder 25 M Maintenance box checking status B 500DN 102 checking status in Windows 102 cover 152 155 part number 157 replacing when at end of service life 104 Managing print jobs Windows 124 Margins problems 136 Media Type selecting 30 Menu list language 79 maintenance 80 network 81 printer setting 79 printer status 80 test print 79 Mirror image 137 Misalignment 134 Multiple pages per sheet 59 N Network printing Windows 117 Nozzle check 107 B 300 108 B 500DN 107 Windows 107 O Operation check B 300 123 B 500DN 122 Output support tray setting 28 Output tray 152 155 output support tray 28 setting 28 P Pages per sheet printing 59 Paper Epson special paper 20 156 feeding problems 138 loading 22 loading capacity 21 loading into front paper cassette 22 loading into rear sheet feeder 25 paper support 152 154 printable area 159 selecting type 30 specifications 158 wrinkling 139 Paper jams 128 Part number duplex unit 157 ink cartridge 156 maintenance box 157 Poster printing 62 assembling pages 66 Printable area specifications 159 Printer checking status 124 cleaning 113 front printer cover 152 154 operation check B 300 123 operation check B 500DN 122 rear printer cover 153 rear printer cover lower 155 rear printer cover upper 155 transporting
35. B SOODN User s Guide Operating System Versions In this manual the following abbreviations are used Windows refers to Windows Vista XP XP x64 and 2000 1 Windows Vista refers to Windows Vista Home Basic Edition Windows Vista Home Premium Edition Windows Vista Business Edition Windows Vista Enterprise Edition and Windows Vista Ultimate Edition 11 Windows XP refers to Windows XP Home Edition Windows XP Professional x64 Edition and Windows XP Professional 1 Windows 2000 refers to Windows 2000 Professional Operating System Versions 9 B 300 B 500DN User s Guide Safety Instructions Important Safety Instructions Read all of the instructions in this section before using the printer Also be sure to follow all warnings and instructions marked on the printer Setting up the printer Observe the following when setting up the printer l l Do not block or cover the vents and openings in the printer Use only the type of power source indicated on the printer s label Use only the power cord that comes with the printer Use of another cord may result in fire or electric shock The printer s power cord is for use with the printer only Use with other equipment may result in fire or electric shock Be sure your AC power cord meets the relevant local safety standard Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off Avoid el
36. EXCEED YOUR VISION B 300 B SOODN User s Guide B 300 B 500DN User s Guide Contents Copyright and Trademarks Operating System Versions Safety Instructions Important Safety Instructions s s pl tr is ii 10 Det ENS up e Riel tE ae ait y 10 Choosing a place for the printer voces ena eee A A ees 11 Using the printer sica A ei eA ee eae er 11 Handling ink cartridges ho Soy o Ue th ad is el at 12 Warnings Cautions and Notes is isi or Pe BAG Ow Fe BSG Foals Fea eas 5 13 Chapter 1 Using Your Software Overview of Printer Driver and Status Monitor 0 0 0 14 Accessing the printer driver for Windows vue il eae eee ieee Se ius 14 Printing Web Pages to Fit to Your Paper Siz 2 secre oP iee Es cee Seed eee iw 16 Accessing EPSON Web To Pagen setyse pre td db Gad isa tae Phd toda Eee 17 Uninstalling the Printer Software sa 6s reece da ad ae aaa 8 17 Uninstalling the printer driver ia a ds 17 Uninstalling the User s Guide n esas ade ere ene eo e 19 Chapter 2 Paper Handling sine Special Papet escai tel Aiea es oa ee One a Sew ee eae Rang Se eae eek ae 20 Loading capacities for Epson special media 1 6 6 0 6c cece cece eee tees 21 Storing EPSON photo Paper en webdy ee ee ee meet AOSD 22 Loading Paper Uy oe cease cee etal a A ae eee Le aan ty areca ew aati 22 Into the front paper cassette Vide ER AAA 22 Into the rear sheet feeder o 25 Loading Envelopes ios s ae eS RR
37. Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Where To Get Help 147 B 300 B 500DN User s Guide Help for Users in Hong Kong To obtain technical support as well as other after sales services users are welcome to contact Epson Hong Kong Limited Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information 1 Product information 1 Answers to Frequently Asked Questions FAQs I Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hofline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web hitp www epson com my 1 Information on product specifications drivers for download 1 Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Trading M Sdn Bhd Head Office Phone 603 56288288 Where To Get Help 148 B 300 B 500DN User s Guide Fax 603 56288388 399 Epson Helpdesk 1 Sales enquiries and product information Infoline Phone 603 56288222 1 Enquiries on repair services amp warranty product usage and technical support Techline Phone 603 56288333 Help for U
38. K to close the Poster Settings window After completing the steps above print one test copy and examine the results before printing an entire job Then follow the instructions gt See How to make a poster from your printouts on page 66 Printing with Special Layout Options 65 B 300 B 500DN User s Guide How to make a poster from your printouts Here is an example of how to make a poster with 2x2 selected under Poster Printing and Overlapping Alignment Marks selected as the Print Cutting Guides 1 Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks P X Sheet 1 Sheet2 m Sheet 1 Sheet 2 x x 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Sheet 1 Sheet 2 Printing with Special Layout Options 66 B 300 B 500DN User s Guide 3 Cut the taped sheets in two along a vertical line through the alignment markers this time a line to the left of the cross marks Sheet 1 Sheet 2 4 Align the edges of the paper using the alignment markers and tape them together from the back Sheet1 Sheet 2 5 Repeat the instructions from step 1 to step 4 to tape Sheets 3 and 4 together 6 Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper Sheet 1 Sheet 2 Sheet 3 Sheet 4 7 Cutoff the remaining mar
39. Re oS eee a 40 Chapter 4 Printing with Special Layout Options Introd UcHOnias exe te aks Sets ak eas ee el wae ed Gees SEMA SMa ON 41 Double Sided Printing for Windows Only oo0ooomomoooosorcrrasn eo 41 Puto Page Printing espanto tr ti E Ed A 41 Pages Per one ci ae 42 Poster Printing for Windows only 000 EE cae ewe da 42 Watermark Printing for Windows ONly oooooccococcconcccccccc eee eee 43 Doubhe Sid CP eatin Go oe a A a tld ha al aa a O ok a 43 Standard double sided printing cui tea dene Beaks ROA Se AG BoA aes Boas 45 Folded booklet double sided printing 22 0c su va eek src 52 Pit to Page DEI ds bb Aik os ei eas el ode dd ol a ada 56 Printer settings for WINDOWS ves E ees sous oes ota m A A 56 Pages Per Sheet Pining ns eed E Moss Melee ere eee 59 Printer settings for WindOWSs 06 0i 055 00oibaedes Ob esas LAN s ie EAR eee 59 ESTI dd ha ee oe Da ele Ue NL O O el 62 Printer setings ia ada at ad ta Pee ede ee 62 How to make a poster from your printouts 00 62 cce se ce caw ces cow eceasiwe ven 66 Watermark Prin tied soge de dd ata 68 Contents 3 B 300 B 500DN User s Guide Printing the walermarks gt 2 44506 she Paka tia eae ble ee Doe ton eos ae a 68 Creating your own Watermark 69 d eines E Yel eee EE 71 Chapter 5 Using the Control Panel TKO UGH OME 2 25855 A A ee ee ee iG i ete ek 74 For B2500D NiuSers 4 ees A east A Se E ee OE A 74 For B 300USC S a A A A AS A Be er bad Boa Re
40. Repeat these steps until no ink gets on the paper Transporting Your Printer If you need to transport your printer some distance carefully prepare and repack it as described below Use the original box and packing materials or a similar box that holds the printer snugly Caution When storing or transporting the printer do not tilt it stand it up vertically or turn it upside down Otherwise ink may leak inside the printer Maintaining Your Printer 114 B 300 B 500DN User s Guide 1 Plug in the printer and turn it on Wait until the print head returns to the home position 2 Turn off the printer and unplug its power cord Caution Do not unplug the power cord during the print head is moving since the print head does not return to the home position 3 Disconnect the interface cable 4 Remove all paper from the printer 5 Confirm that the cartridge lever is in the locked position and the cartridge cover is closed Caution Leave the ink cartridges and maintenance box installed to prevent the ink from leaking Note If you use the Extra High Capacity Ink Cartridge install the default ink cartridge or Standard Capacity Ink Cartridge or High Capacity Ink Cartridge instead when you transport the printer 6 Close the output tray and paper support 7 Attach the protective materials to both sides of the printer 8 Repack the printer and power cord in the original box Note d Keep the printer level during transpor
41. Using the Control Panel 78 B 300 B 500DN User s Guide Printer setting menu This menu allows you to configure the basic printer setting Item Parameter Language English French Italian German Spanish Portuguese Dutch Japanese Language You can select the language displayed on the LCD screen Test print menu This menu allows you to make settings related to test print Item Parameter Nozzle check Status sheet Network sheet Nozzle check You can print a print head nozzle check pattern for each ink cartridge From the printing results you can check whether the nozzles are delivering ink properly gt See Checking the Print Head Nozzles on page 107 Status sheet You can print the current printer status See Printing the status sheet on page 84 Network sheet You can print the current settings of the network interface Using the Control Panel 79 B 300 B 500DN User s Guide Printer status menu This menu allows you to check the current printer status Item Parameter Version SH XXXX XXXXX Maintenance box xx Version You can check the firmware version Maintenance box You can get a rough estimate of the remaining capacity of the maintenance box Maintenance menu This menu allows you to make settings related to maintenance Item Parameter Head alignment Cleaning Cleaning sheet
42. ance More Options Rotate 180 _ Mirror Image C Reduce Enlarge Document Copies B Paper Size Copies C Multi Page i 10 Per Sheet O Auto Manual T Adjust Print Densit Watermark None Add Del 8 Select Manual to use manual double sided printing function Printing with Special Layout Options 50 B 300 B 500DN User s Guide 9 Click Margins to open the Margins window Margins Binding Edge O Top Binding Margin l12 Bl 2 118 Unit O 0 01 cm 0 01 inch 10 Specify the edge of the paper where the binding will be placed You can choose Left Top or Right 11 Choose cm or inch as the Unit setting Then specify the width of the binding margin You can enter any width from 0 3 cm to 3 0 cm or from 0 12 inches to 1 18 inches Note The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job 12 Click OK to return to the Page Layout window Then click OK to save your settings 13 Load paper into the rear sheet feeder then send the print job from your application Instructions for generating the even numbered pages will be displayed while the odd numbered pages are printed See Loading Paper on page 22 14 Follow the on screen instructions to reload the paper Note d The paper may curl during printing due to
43. aning does not start Make sure that no lights are indicating errors If any error occurs recover from the error status See Error indicators on page 121 1 Make sure that sufficient ink remains for printing If the ink cartridge is expended replace the cartridge See Replacing an ink cartridge on page 98 The color ink is consumed even when printing in black ink only Not only the black ink but also the color ink are consumed during the following operations print head cleaning and self cleaning Feel a slight electric shock when you touch the printer short circuit If you use the outlet on the same circuit as other peripheral devices you may feel a slight electric shock when you touch the printer In this case it is recommended to ground from the computer that the printer connects to Troubleshooting 143 B 300 B 500DN User s Guide Appendix A Where To Get Help Technical Support Web Site Epson s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation If you have a Web browser and can connect to the Internet access the site at http support epson net If you need the latest drivers FAQ s manuals or other downloadables access the site at http www epson com Then select the support section of your local Epson Web site Contacting Customer Support Before Contacting Epson If your Epson prod
44. ar on page 15 4 Follow the on screen instructions to align the print head Using the control panel B 500DN Follow the steps below to align the print head using the control panel 1 Make sure that A4 size plain paper is loaded in the front paper cassette 2 Make sure that READY appears on the LCD screen and then press the Right button Menu appears on the LCD screen Maintaining Your Printer 112 B 300 B 500DN User s Guide 3 Press the Y Down or A Up button to select ti button and then press the OK or Right 4 Press the Y Down or A Up button to select button T and then press the OK or gt Right 5 Press the OK button to print the alignment pattern 6 Look at the alignment patterns and find the square without any visible bands in sets 1 through 4 7 Press the Y Down or A Up button to select the number that corresponds to the square for sets 1 through 4 8 Press the OK button to register your selection Cleaning Your Printer To keep your printer operating at its best clean it thoroughly several times a year W Warning Be careful not to touch the parts inside the printer t Caution D Never use alcohol or thinner to clean the printer These chemicals can damage the printer Do not apply grease to the metal parts under the print head Be careful to keep water away from the electronic components Do not spray the inside of the printer with lubricants LE CR oO Unsuita
45. are available Epson Helpdesk Phone 63 2 813 6567 Our Hotline team can help you with the following over the phone 1 Sales enquiries and product information Ll Product usage questions or problems 1 Enquiries on repair service and warranty Where To Get Help 150 B 300 B 500DN User s Guide Appendix B Product Information Printer Parts B 500DN Front view 151 Product Information B 300 B 500DN User s Guide Edge guide Holds your paper straight in the rear sheet feeder Move it to the edge of your paper Rear sheet feeder Holds your paper and feeds it for printing Paper support Supports the paper loaded in the rear sheet feeder Front printer cover Covers the printing mechanism Open only when the paper jams Print Head Prints ink on your paper Control panel Use the buttons and monitor the LCD screen and lights to control your printer See Using the Control Panel on page 74 Maintenance box cover Covers the maintenance box Open only when replacing the maintenance box Output tray Holds the ejected paper Front paper cassette Holds your paper and feeds it for printing Cartridge lever Locks the installed ink cartridges Cartridge cover Covers the ink cartridges Open when replacing the ink cartridges When using the extra high capacity ink cartridge leave opened Product Information 152 B 300 B 500DN User s Guide Rear view a USB co
46. ator account and the password if you log on as a standard user To uninstall programs in Windows XP you must log on to a Computer Administrator account To uninstall programs in Windows 2000 you must log on as a user with administrative privileges belonging to the Administrators group Using Your Software 17 B 300 B 500DN User s Guide Turn off the printer and disconnect its interface cable Windows Vista Click the start button and select Control Panel Windows XP Click Start and select Control Panel Windows 2000 Click Start point to Settings and select Control Panel Windows Vista Click Uninstall a program from the Programs category and then select EPSON Printer Software from the list Windows XP and 2000 Double click the Add Remove Programs icon and select EPSON Printer Software from the list Windows Vista Click Uninstall Change Windows XP and 2000 Click Change Remove Select the icon for your printer and click OK Click OK to uninstall the printer driver Using Your Software 18 B 300 B 500DN User s Guide Uninstalling the User s Guide For Windows Note a To uninstall programs in Windows Vista you need an administrator account and the password if you log on as a standard user To uninstall programs in Windows XP you must log on to a Computer Administrator account To uninstall programs in Windows 2000 you must log on as a user with administrative privileges belo
47. au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here The Helpdesk numbers are Phone 1300 361 054 Fax 02 8899 3789 Where To Get Help 145 B 300 B 500DN User s Guide We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation type of computer operating system application programs and any information you feel is required Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Phone 65 6586 3111 Our HelpDesk team can help you with the following o
48. bad Bes 74 For B 500 DN Usei ati aduce biota Gio dades 75 Buttons nd E e o Ce dt ll e DA de eM dd 75 Teons n the LED a ta a AA AA hae A A 77 How to access the control panel menus y is ele le 78 Control panel mentllst odas l eaten wands bes aa wines is pe 78 Status and error messages iris als lo Pha ede o Bin o Epia Epi 82 Printing the statis Sheek ad ses LIE BANS da atte Ae ey ay 84 For B 300 USCS 2 63 seca et A Rete MAR eR Bee R a Mero Re ie 84 Buttons and US it A AAA AN 85 Status andiertor le isa ds da coa oe paca Say Rae Gale li lazo 87 Printing the Status SHOE ing ida tai A AAA AA AAA 90 Chapter Installing Option Duplex Unit bo0Qnly A A A EA EA LA ALO 91 Installing the duplex U its esris rea vego resres ioaren ia Ai ARE 91 Uninstalling the duplex unit oe AA vay oe took A e dl ES 92 Chapter 7 Replacing Consumables Ink Corrida a AAA BES EES 94 Checking the ink cartridge status sd ds Aghia ele eat ay nod AN A ae 94 Hatidling precautions ere iat i A ee eek date Ses el Beds 97 Replacine an ink cartridge apt Ve Vee Ae od Ce aN dee ei eee wee 98 Maintenance Boxe sec 4 54 ees ees Ss he OG Se eel es Bee ed ee ed 102 Checking the maintenance box status nuit ih E AE 102 Handling PCIA A REE ee ee EOS ER ea heed 104 Replacing a maintenance DOXv vwisrrio iron be eo bbs bods ERE Hos HR EO e EROS 104 Chapter 8 Maintaining Your Printer Checking the Print Head Nozzles cie oh ke een tees BEA e o eed awe Law eens 3 107
49. ble oils can damage the mechanism Contact Epson Service Center or a qualified service person if lubrication is needed Note After using the printer close the paper support and the output tray to protect the printer from dust Cleaning Inside of Your Printer Ink and paper build up from the rollers may affect the print quality or may prevent the paper from feeding smoothly You can clean the inside of your printer using the control panel Maintaining Your Printer 113 B 300 B 500DN User s Guide Caution Do not use cloths to wipe inside the printer Little pieces of thread may be built up Using the control panel B 500DN Follow the steps below to align the print head using the control panel 1 Make sure that A4 size paper is loaded in the front paper cassette 2 Make sure that appears on the LCD screen and then press the Right button Menu appears on the LCD screen 3 Press the Y Down or A Up button to select button and then press the OK or Right 4 Press the Y Down or A Up button to select i button T and then press the OK or gt Right 5 Press the OK button The printer feeds and ejects paper Repeat these steps until no ink gets on the paper Using the printer buttons B 300 Follow the steps below to align the print head using the printer button 1 Make sure that A4 size paper is loaded in the front paper cassette 2 Press the at Paper Cancel button to feed and eject paper
50. box status Using the control panel B 500DN To check the maintenance box status using the control panel follow the steps below 1 Make sure that REAL appears on the LCD screen and then press the Right button Menu appears on the LCD screen 2 Press the Y Down or A Up button to select FF and then press the OK or gt Right button 3 Press the Y Down or A Up button to select button C4 and then press the OK or Right 4 A rough estimate of the remaining capacity of the maintenance box appears on the LCD screen Note You can check the maintenance box status by the icon displayed on the lower right of the LCD screen as well See Icons on the LCD on page 77 Using the printer lights B 300 To check the maintenance box status see the 4 Maintenance box status light The amp Maintenance box status lights let you know the remaining free capacity of the maintenance box Maintenance box status light Status Off The maintenance box has enough free capacity Flashing The maintenance box is nearing the end of its service life On The maintenance box is at the end of its service life For Windows Note Epson cannot guarantee the quality or reliability of non genuine maintenance box If non genuine maintenance box are installed the maintenance box status will not be displayed To check the maintenance box status do one of the following Replacing Consumables 102 B 30
51. ding paper Refer to the section below for details on loading paper gt See Loading Paper on page 22 When using special Epson paper refer to the section below See Using Special Paper on page 20 Using EPSON Web To Page The EPSON Web To Page software lets you print Web pages so that they fit within the width of your selected paper Note This software is not available for Windows Vista and XP x64 Note for Windows Internet Explorer 7 users Printing web pages to fit to your paper size is a standard feature in Windows Internet Explorer 7 Basic Printing 34 B 300 B 500DN User s Guide 1 In Internet Explorer go to the Web page you want to print If you have installed EPSON Web To Page the EPSON Web To Page toolbar appears on the Internet Explorer window 2 Click the Print button on the toolbar The Print window appears Note If you want to preview the layout of your printout click the Preview button on the toolbar 3 Right click the printer icon and choose Printing Preferences in Windows XP and 2000 2 EPSON XXXXX Printing Preferences Quality Option 4 Ca E g Bi O Draft OText OText amp Image web O Photo Paper Options Print Options Source Front Tray v Settings Reverse Order a C Print Preview Type plain papers C Quiet Mode Size 44 210 x 297 mm E Duplex Printing Ink Levels Orientation CA SS Portrait j O Landscape Res
52. e From the shortcut icon on the taskbar on page 15 1 Open the printer driver click the Maintenance tab then click the Status Monitor 3 button 2 EPSON XXXXX Printing Preferences G Main Advanced es Page Layout Maintenance Status Monitor 3 M Ee Sh 7 Use this utility to automatically check For errors and also check the level of ink remaining An Nozzle Check N i pee Troubleshooting 126 B 300 B 500DN User s Guide When you access EPSON Status Monitor 3 the following window appears D EPSON Status Monitor 3 EPSON XXXXX EPSON Ready to print Technical Support Ink Levels Maintenance Box Service Life EPSON Status Monitor 3 provides the following information 1 Ink Status EPSON Status Monitor 3 provides a graphic display of the ink status To see the detailed information on ink cartridge click Information in the Ink Levels 1 Maintenance box Status EPSON Status Monitor 3 provides a graphic display of the maintenance box status 1 Technical Support You can access the online User s Guide from EPSON Status Monitor 3 If you encounter a problem click Technical Support in the EPSON Status Monitor 3 window Troubleshooting 127 B 300 B 500DN User s Guide The Paper Jams Caution Pull out the jammed paper gently If you remove the jammed paper with force torn pieces may stay inside the printer or the printer may be damaged 1 For B 50
53. e print one test copy and examine the results before printing an entire job Printing with Special Layout Options 58 B 300 B 500DN User s Guide Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single sheets of paper Printer settings for Windows 1 Access the printer settings Elak Printing with Special Layout Options 59 B 300 B 500DN User s Guide See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Sa Advanced 3 Page Layout Maintenance Quality Option Skee O Draft Text OText amp Image O web O Photo Paper Options Print Options C Reverse Order C Print Preview Type plain papers Cl Quiet Mode Source Front Tray v Settings Size 44 210 x 297 mm O C Duplex Printing Ink Levels Orientation PS Portrait O Landscape Reset Defaults Technical Support Show Settings 2 Click the Main tab then select one of the following Quality Option settings I Draft for rough drafts with reduced print quality Text for text only pages Text Image for higher quality pages with text and images Web for web pages m m m 31 Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select the appropriat
54. e Type setting See Selecting the Correct Paper Type on page 30 Printing with Special Layout Options 60 B 300 B 500DN User s Guide 5 Select the appropriate Size setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click the Page Layout tab select Multi Page then select Pages Per Sheet 2 EPSON XXXXX Printing Preferences GA Main s Advanced gt Page Layout 56 Maintenance More Options O Rotate 180 O Mirror Image _ Reduce Enlarge Document Copies Copies 1 4 Reverse Order E C Collate cad Multi Page C Duplex Printing 2 Pages Per Sheet O Poster Printing 2 E print Page Borders Page Order Watermark None Add Del 8 Select from the following settings for Pages Per Sheet printing 2 4 Prints two or four pages of your document on a single piece of paper Print Page Prints frames around the pages printed on each sheet Borders Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper Some settings may be unavailable depending on the Orientation setting on the Main window 9 Click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Printing with Special Layout Options 61 B 300 B 500DN User s Guide Poster Printing Po
55. e before reloading it in the printer Printing with Special Layout Options 55 B 300 B 500DN User s Guide 1 Follow the instructions provided when reloading the printouts Otherwise paper may jam or the binding margins may be incorrect LI Ifa paper jam occurs refer to the following See The Paper Jams on page 128 14 Once the paper is reloaded click Resume to print the inside pages 15 Once printing is complete fold the sheets and bind them together using a stapler or other binding method Fit to Page Printing You can use the Fit to Page printing function when you want to print for example an A4 size document on another size paper Fit to Page printing automatically resizes your page to the paper size you select You can also resize your page manually Printer settings for Windows 1 Access the printer settings Printing with Special Layout Options 56 B 300 B 500DN User s Guide See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Sa Advanced 3 Page Layout Maintenance Quality Option Skee O Draft Text OText amp Image O web O Photo Paper Options Print Options C Reverse Order C Print Preview Type plain papers Cl Quiet Mode Source Front Tray v Settings Size 44 210 x 297 mm O C Duplex Printing Ink Levels Orientation EA Portrait O Landscape Reset Defau
56. e sure that A4 size paper is loaded in the front paper cassette Maintaining Your Printer 107 B 300 B 500DN User s Guide 2 Make sure that READY appears on the LCD screen and then press the Right button Menu appears on the LCD screen 3 Press the Y Down or A Up button to select TEST button and then press the OK or gt Right 4 Press the Y Down or A Up button to select Hi button and then press the OK or gt Right 5 Press the OK button to print nozzle check pattern After printing the cleaning menu appears If you find a print quality problem press the OK button to clean the print head Using the printer buttons B 300 Follow the steps below to check the print head nozzles using the printer buttons 1 Make sure that no lights are indicating errors 2 Turn off the printer 3 Make sure that A4 size paper is loaded in the front paper cassette 4 Hold down the at Paper Cancel button and press the Power button to turn on the printer 5 When the printer turns on release both the buttons Below are two sample nozzle check patterns Maintaining Your Printer 108 B 300 B 500DN User s Guide Compare the quality of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the
57. eb O Photo Paper Options Print Options Source Rear Tray y Settings En Order Print Preview Type Envelope Quiet Mode Size Envelope 10 4 1 8 x 9 1 2 in O C Duplex Printing Aut Manual Ink Levels Orientation CA PS O Portrait Reset Defaults Technical Support Show Settings Click the Main tab then select one of the following Quality Option settings 1 Text for most envelopes 1 Text amp Image to print images on the envelope Select Rear Tray as the Source setting Select Envelope as the Type setting Select the appropriate envelope size from the available Size settings You can also define a custom size For details see the online help Select Landscape as the Orientation setting Click OK to close the printer settings window Print your envelope Basic Printing 39 B 300 B 500DN User s Guide Canceling Printing If you need to cancel printing follow the instructions in the appropriate section below Using the printer button For B 500DN users Press the Cancel button to cancel a print job in progress For B 300 users Press the a t Paper Cancel button to cancel a print job in progress For Windows When you start printing the progress meter appears on your computer screen Click the Stop button to cancel printing 18 EPSON XXXXX USBOO1 EPSON Microsoft Word EPSON doc Remaining 0 sec Page 0 1 Media Type plain pap
58. ecial Layout Options 52 B 300 B 500DN User s Guide Click the Main tab then select one of the following Quality Option settings Draft for rough drafts with reduced print quality Text for text only pages Text amp Image for higher quality pages with text and images Web for web pages Coo vu eve eo Photo for good quality and speed Select Rear Tray as the Source setting Select the appropriate Type setting See Selecting the Correct Paper Type on page 30 Select the appropriate Size setting Select Portrait tall or Landscape wide to change the orientation of your printout Printing with Special Layout Options 53 B 300 B 500DN User s Guide 7 Click the Page Layout tab and select the Duplex Printing check box Then select Manual and select the Folded Booklet check box 2 EPSON XXXXX Printing Preferences Main Advanced Page Layout IS Maintenance Gi Main More Options Rotate 180 E Mirror Image C Reduce Enlarge Document Copies a By Output Paper Size Copies Reverse Order v By Percentage gt Collate c ca C Multi Page Duplex Printing Pages Per Sheet O Auto Manual T Poster Printing Adjust Print Density Print Page Borders Page Order Watermark None Add Del Settings 8 Click Margins to open the Margins window Margins Binding Edge Top O Right Binding Margin 12 A 12 118 Unit O
59. ection d Ifthe paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause ink to smear on your printout Note for Professional Flyer Paper T If water gets on the printable side wipe off the water Be careful not to scuff or scratch the printable side I Do not touch the printable side Moisture and oils from your skin can affect print quality 1 Professional Flyer Paper supports double sided printing When you use the double sided printing function feed the paper manually D When you use the double sided printing function let the printed side dry for about 20 minutes before printing the back side Paper Handling 20 B 300 B 500DN User s Guide 1 When you use the double sided printing function printing the low print duty side first is recommended Depending on the print pattern marks made by the rollers may appear on the printed side Print one test copy and examine the results before printing many sheets d Depending on the printing environment the output paper cannot be stacked In this case use the output support tray Output support tray stacks 50 sheets of one sided printing and 25 sheets of double sided printing See Setting output support tray for Epson Professional Flyer Paper on page 28 Loading capacities for Epson special media Refer to the table below for the loading capacities of Epson special paper and other media Front
60. ectrical outlets controlled by wall switches or automatic timers Keep the entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Do not use a damaged or frayed power cord If you use an extension cord with the printer make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Do not attempt to service the printer yourself Safety Instructions 10 B 300 B 500DN User s Guide Unplug the printer and refer servicing to qualified service personnel under the following conditions The power cord or plug is damaged liquid has entered the printer the printer has been dropped or the casing damaged the printer does not operate normally or exhibits a distinct change in performance If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the
61. edsis bosiriesina nrnna a A eke eee eet 139 The Printer Does Not Pinto A A A ee a ds 140 PMO NES ALCO stow rea naires 6 aot Oy eos Go es oh hah Sikes Seva y 140 Lights came on and then went llt scsi dd ea 140 The Power lightis 00 td el las Eds bi 140 Increasing the Print Speed eissoes a a daa 141 Other Problem aid ar a arae al A Ava 143 Print head cleaning does not start 4 44 betes ers io Y aA patea bok 143 The color ink is consumed even when printing in black ink only 143 Feel a slight electric shock when you touch the printer short circuit 143 Appendix A Where To Gel Help Technical Support Web Site ss costra spero pri a eens 144 Contacting Customer Support aia A A a O A AR A A ees 144 Before Contacting EPSON teresa dlls Beet aoe 144 Help t r USERS E SA AA E AO 145 Help tor Users ta Australia 0 A A A A AAA 145 Help for Users in Singapore er O ea boa ea ee 146 Helptor Users ta Thailand eet ioe thei E lib 146 Help for Users in Vietnam sc 44 vt a A 147 Help for Users in Indonesia etorri data 147 Help for Users in Hong Kong stay peak da dd bed 148 Help for Users ta Malay sid on A O 148 Helptor Usera sis one ook e lea 149 Help for Users in the Philippines isi 00 s dadects open ea via ee cea 150 Appendix B Product Information Printer Ratt as abe ches SO A Be a ek SS REO Bee 151 B DOODIN i ixccts 25 te ot bose Oke aes ake enor ob aba euw nents ee Abobo ae daats 151 Br GOO cee at a t
62. eferences G Main amp Advanced 9 Page Layou Marienance Status Monitor 3 M Use this utility to automatically check for errors and also check the level of ink remaining Nozzle Check N Use this utility if gaps or faint areas appear in your printout Head Cleaning H Use this utility iF your print quality declines or the Nozzle Check indicates clogged nozzles Print Head Alignment P Use this utility if misaligned vertical lines appear in your printout Printer and Option Information O Use this utility to create or verify settings For your printer and optional devices Version 6 50 Troubleshooting 141 B 300 B 500DN User s Guide The following dialog box appears Speed amp Progress High Speed Copies Show Progress Meter O Disable EPSON Status Monitor 3 C skip Blank Page Cl always spool RAW datatype Page Rendering Mode Print as Bitmap Monitoring Preferences d documents and settings Sd mr documents and settings Administrator All Users Default User High Speed Copy Folder Ed The table below lists the factors affecting print speed Print speed Faster Slower High Speed Copies On Off Always spool RAW datatype On Off Page Rendering Mode On Off Print as Bitmap On Off For more details on each item see the online help Troubleshooting 142 B 300 B SOODN User s Guide Other Problem Print head cle
63. egory If the Control Panel is in Classic View click Printers Windows XP Click Start Control Panel then click Printers and Faxes If the Control Panel is in Category View click Printers and Other Hardware then click Printers and Faxes Windows 2000 Click Start point to Settings then click Printers 2 Windows Vista Select the printer and then click Select printing preferences Windows XP and 2000 Select the printer then click Printing Preferences on the File menu From the shortcut icon on the taskbar Right click the printer icon on the taskbar then select Printer Settings To add a short cut icon to the Windows taskbar first access the printer driver from the Start menu as described above Next click the Maintenance tab the Speed amp Progress button and then the Monitoring Preferences button In the Monitoring Preferences window select the Select Shortcut Icon check box Getting information through online help You can access online help for items in the printer driver from your application or the Windows Start menu See Accessing the printer driver for Windows on page 14 In the printer driver window try one of the following procedures d Right click the item then click Help I Click the g button at the top right of the window then click the item for Windows XP and 2000 only Using Your Software 15 B 300 B 500DN User s Guide Printing Web Pages to Fit to Your Paper Size
64. er cassette Slide out the extension tray and then open the flap on the extension tray to prevent your prints from slipping off the printer Setting output support tray for Epson Professional Flyer Paper When you print on the Epson Professional Flyer Paper set the output support tray The use of the output support tray is recommended especially when the output paper is curled and cannot be stacked Follow these steps to set the output support tray Paper Handling 28 B 300 B 500DN User s Guide 1 Pull out the output tray Paper Handling 29 B 300 B 500DN User s Guide Note After printing on the Epson Professional Flyer Paper push the output support tray to move it to its original position Selecting the Correct Paper Type The printer automatically adjusts itself for the type of paper you select in your print settings That is why the paper type setting is so important It tells your printer what kind of paper you are using and adjusts the ink coverage accordingly The table below lists the settings you should choose for your paper For this paper Select this paper type setting Plain paper plain papers Epson Bright White Ink Jet Plain Paper Epson Professional Flyer Paper Epson Professional Flyer Epson Photo Paper Epson Photo Epson Matte Paper Heavyweight Epson Matte Epson Double Sided Matte Paper Epson Photo Quality Ink Jet Paper Epson Photo Quality Ink Jet Envelopes E
65. errors Make sure that A4 size paper is loaded in the front paper cassette Right click the printer icon on the taskbar then select Head Cleaning If the printer icon does not appear refer to the following section to add the icon gt See From the shortcut icon on the taskbar on page 15 Follow the on screen instructions The Power light flashes while the printer performs the cleaning cycle Caution Never turn off the printer while the Power light is flashing Doing so may damage the printer Note m m m If print quality has not improved after repeating this procedure turn off the printer and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary If print quality remains a problem contact Epson Service Center See Epson Service Center on page 147 To maintain print quality we recommend printing a few pages on a regular basis Using the control panel B 500DN Follow the steps below to clean the print head using the control panel 1 2 4 5 Make sure that A4 size paper is loaded in the front paper cassette Make sure that FEAL appears on the LCD screen and then press the Right button Menu appears on the LCD screen Press the Y Down or A Up button to select t button E and then press the OK or Right 43 and then press the OK or Right button Press the OK button to start cleaning and the Power lig
66. ers Paper Size 44 210 x 297 mm Check Ink Levels Technical Support For great results make sure you use genuine Epson ink cartridges Basic Printing 40 B 300 B 500DN User s Guide Chapter 4 Printing with Special Layout Options Introduction You can print with a variety of layouts for special projects such as booklets and posters Double Sided Printing for Windows only Lets you print on both sides of the paper See Double Sided Printing on page 43 Fit to Page Printing Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver See Fit to Page Printing on page 56 Printing with Special Layout Options 41 B 300 B 500DN User s Guide Pages Per Sheet Printing Lets you print two or four pages on a single sheet of paper gt See Pages Per Sheet Printing on page 59 Poster Printing for Windows only Lets you enlarge material on a single document page to cover 4 9 or 16 printed sheets of paper and then make a poster See Poster Printing on page 62 Printing with Special Layout Options 42 B 300 B 500DN User s Guide Watermark Printing for Windows only Lets you print text or an image as a watermark on each page of your printout gt See Watermark Print
67. et Defaults Technical Support Show Settings 4 Click the Main tab then select Web as the Quality Option settings 5 Select the paper source as the Source setting 6 Select the appropriate Type setting See Selecting the Correct Paper Type on page 30 Basic Printing 35 B 300 B 500DN User s Guide 7 Select the appropriate Size setting You can also define a custom paper size For details see the online help 8 Select Portrait tall or Landscape wide to change the orientation of your printout 9 Click OK to close the printer settings window 10 Print your page Printing Documents bla A Loading paper Refer to the section below for details on loading paper See Loading Paper on page 22 When using special Epson paper refer to the section below See Using Special Paper on page 20 Printer settings for Windows 1 Open the file you want to print 2 Access the printer settings Basic Printing 36 B 300 B 500DN User s Guide gt gt See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Gan Js Advanced le Page Layout Maintenance Quality Option B a amp a O Draft OTet OText amp Image O Web O Photo Paper Options Print Options Reverse Order C Print Preview Type plain papers C Quiet Mode Size 44 210 x 297 mm C Duplex Printing Source Fro
68. etwork To Sa enable sharing for this printer click Share this printer If you share this printer Windows Firewall will be configured to allow this printer to be shared with other computers on the network Do not share this printer Share this printer Share name EPSON E List in the directory Drivers If this printer is shared with users running different versions of Windows you may want to install additional drivers so that the users do not have to find the print driver when they connect to the shared printer Additional Drivers If you want Windows Vista XP and 2000 to automatically download printer drivers for computers that are running different versions of Windows click Additional Drivers and select the environment and the operating systems of the other computers Click OK then insert the printer software CD into the CD ROM drive 4 Click OK or Close if you installed additional drivers Using the Printer on a Network 118 B 300 B SOODN User s Guide Setting up each client Follow these steps for each client computer on the network Note Your printer must be set up as a shared printer on the computer to which it is connected before you can access it from another computer See Setting up the print server on page 117 1 Windows Vista Click the start button select Control Panel and then select Printer from the Hardware and Sound category If the Control Panel is in Cla
69. fy many common printer problems using the lights on your printer If the printer stops working and the lights are on or flashing refer to the section below to diagnose the problem and then follow the recommended corrective measures See Status and error lights on page 87 EPSON Status Monitor for Windows only If a problem occurs while printing an error message will appear in the Status Monitor window Troubleshooting 121 B 300 B 500DN User s Guide Note When you use your printer as a shared printer on a network with the following combinations of computers the client operating systems are not able to communicate with the printer so that some functions are not available for that particular client Server Client Windows Vista XP Windows 2000 Windows 2000 Windows Vista XP Running a printer operation check for B 500DN users If you are unable to determine the source of the problem run a printer operation check to help you determine whether the problem comes from the printer or your computer To run a printer operation check follow these steps 1 Make sure both the printer and computer are turned off 2 Disconnect the cable from the interface connector of the printer 3 Make sure that A4 size paper is loaded in the front paper cassette HT and then press the OK or Right button 7 Press the Down or A Up button to display H ZZLI button and then press the OK or g
70. gins Printing with Special Layout Options 67 B 300 B 500DN User s Guide Watermark Printing Watermark printing allows you to print a text based or image based watermark on your document Printing the watermark 1 Access the printer settings Printing with Special Layout Options 68 B 300 B 500DN User s Guide See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Gi man Js Advanced E Page Layout Quality Option O Draft Text O Text amp Image Paper Options Source Front Tray 3 Settings Maintenance e E O Web O Photo Print Options Reverse Order C Print Preview Type plain papers C Quiet Mode Size 44 210 x 297 mm C Duplex Printing Ink Levels boul Reset Defaults Technical Support Orientation Portrait O Landscape Show Settings Click the Main tab then select one of the following Quality Option settings Select the paper source as the Source setting Select the appropriate Type setting I Draft for rough drafts with reduced print quality I Text for text only documents with higher text quality LY Text Image for higher quality documents with text and images See Selecting the Correct Paper Type on page 30 Select the appropriate Size setting Select Portrait tall or Landscape wide to change the orientation of your printout Printing with Special Lay
71. he USB cable from your computer to the printer b Upper rear printer cover Covers the printing mechanism Open when attaching the duplex unit and when the paper jams in the back of the printer c AC inlet Connects the power cord d Lower rear printer cover Covers the printing mechanism Open only when the paper jams e Vent hole Ejects the heated air from the printer Product Information 155 B 300 B 500DN User s Guide Paper Consumables and Option Paper Epson offers specially designed paper and other print media for all your printing needs Note You can find the part numbers for the following Epson special papers on the Epson support Web site See Technical Support Web Site on page 144 Paper Size Epson Bright White Ink Jet Paper A4 Epson Matte Paper Heavyweight A4 Epson Double Sided Matte Paper A4 Epson Photo Quality Ink Jet Paper A4 Epson Photo Quality Self Adhesive Sheet A4 Epson Professional Flyer Paper A4 Epson Photo Paper A4 Note The availability of paper varies by location Ink cartridges You can use the following ink cartridges with this printer Ink cartridge Part numbers B 500DN B 300 Standard capacity High capacity Extra High capacity Black T6161 T6171 T6181 T6161 Cyan T6162 T6172 T6162 Magenta T6163 T6173 T6163 Yellow T6164 T6174 T6164 Note Ink cartridge part numbers vary by location
72. he installed ink cartridge is nearly expended The maintenance box is nearing the end of its service life D Paper status light orange On No paper is loaded in the paper source The printer loads more than one sheet of paper at a time Flashing Paper is jammed Using the Control Panel 76 B 300 B 500DN User s Guide On Power light green Off Flashing The printer is starting The printer is printing The printer is cleaning the print head The printer is charging the ink The printer is canceling printing The printer is in the Ready status The printer is off Icons on the LCD This section describes the meaning of icons displayed on the LCD screen The table below describes the meaning of ink cartridge status icon Icon Description Bee O pl The icon gives a rough estimate of the useable ink remaining in the ink cartridge The installed ink cartridge is nearly expended E The installed ink cartridge is expended The ink cartridge is not installed The installed ink cartridges cannot be used with the printer The table below describes the meaning of maintenance box status icon Icon Description Aaa OO The icon gives a rough estimate of the remaining capacity of the maintenance box The installed maintenance box is nearing the end of its service life Using the Control Panel 1
73. he media See Loading capacities for Epson special media on page 21 Paper is not jammed inside the printer If it is remove the jammed paper gt See The Paper Jams on page 128 The 6 Ink status light is not on Troubleshooting 138 B 300 B 500DN User s Guide 1 You have followed any special loading instructions that came with your paper Load the paper again See Loading Paper on page 22 Multiple pages feed Make sure the paper stack fits under the arrow mark inside the edge guide Make sure the left edge guide is snug against the left edge of the paper Make sure the paper is not curled or folded If so flatten it or curl it slightly toward the opposite side before loading D Remove the stack of paper and make sure that the paper is not too thin gt See Paper on page 158 Fan the edges of the stack to separate the sheets then reload the paper If too many copies of a file are being printed check the Copies setting in your printer driver as follows and also check in your application For Windows check the Copies setting on the Page Layout window See the printer driver online help for details Paper is improperly loaded If you have loaded the paper too far into the printer the printer cannot feed the paper correctly Turn off the printer and gently remove the paper Then turn on the printer and reload the paper correctly Paper is not ejected fully or is wrinkled 1 Clear
74. hen using special Epson paper refer to the section below See Using Special Paper on page 20 Printer settings for Windows Follow these steps to adjust your printer settings 1 Access the printer settings See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Gi man Je Advanced 1 Page Layout Maintenance Quality Option E Kag O Draft OtText Oext amp Image O web Photo Paper Options Print Options C Reverse Order C Print Preview et Mode Source Rear Tray Settings Type Epson Photo Size 44 210 x 297 mm E C Duplex Printing Auto Ink Levels Orientation GA CA Portrait O Landscape Reset Defaults Technical Support Show Settings Basic Printing 33 B 300 B 500DN User s Guide 2 Click the Main tab then select Photo in the Quality Option settings 3 Select the paper source as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 30 5 Select the appropriate Size setting You can also define a custom paper size For details see the online help 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Printing Web Pages Loa
75. ht begins flashing Caution Never turn off the printer while the Power light is flashing Doing so may damage the printer Maintaining Your Printer 110 B 300 B 500DN User s Guide 6 When the Power light stops flashing the printer returns to the nozzle check menu Press the OK button to print a nozzle check pattern to confirm that the head is clean gt See Checking the Print Head Nozzles on page 107 Note D Tf print quality has not improved after repeating this procedure turn off the printer and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary D Tf print quality remains a problem contact Epson Service Center See Epson Service Center on page 147 D To maintain print quality we recommend printing a few pages on a regular basis Using the printer buttons B 300 Follow the steps below to clean the print head using the printer buttons 1 Make sure that no lights are indicating errors 2 Make sure that A4 size paper is loaded in the front paper cassette 3 Press and hold down the Ink button for three seconds The printer starts cleaning the print head and the Power light begins flashing Caution Never turn off the printer while the Power light is flashing Doing so may damage the printer 4 When the O Power light stops flashing print a nozzle check pattern to confirm that the head is clea
76. ing on page 68 For example you can put Confidential on an important document Double Sided Printing Two types of double sided printing are available standard and folded booklet Standard double sided printing allows you to print the odd numbered pages first Once these pages are printed you can reload them to print the even numbered pages onto the opposite side of the paper Printing with Special Layout Options 43 B 300 B 500DN User s Guide Folded booklet double sided printing allows you to make single fold booklets The pages that will appear on the outside after the page is folded are printed first The pages that will appear inside the booklet can then be printed after you reload the paper into the printer as shown in the illustration below x AS Single fold booklet Binding edge You can create a booklet by printing pages 1 and 4 on the first sheet of paper pages 5 and 8 on the second sheet and pages 9 and 12 on the third sheet After you reload these sheets into the rear sheet feeder you can then print pages 2 and 3 on the back of the first sheet of paper pages 6 and 7 on the back of the second sheet and pages 10 and 11 on the back of the third sheet The resulting pages can then be folded and bound together into a booklet Note 1 Depending on the paper stacks of up to 30 sheets can be loaded into the rear sheet feeder during double sided printing LI Only use
77. ing the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing 13 C 8 6 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F Caution 1 Epson recommends the use of genuine Epson ink cartridges Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior I Use the ink cartridge before the date printed on its package Note d The ink cartridges packaged with your printer are partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore these cartridges print fewer pages compared to subsequent ink cartridges d Yields vary considerably based on images printed print settings paper type frequency of use and temperature 1 To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge The yields quoted for you do not include this reserve Product Information 161 B 300 B SOODN User s Guide Mechanical Paper path Front paper cassette rear sheet feeder Loading capacity Front paper cassette About 500 sheets at 75 g m paper Rear sheet feeder Abou
78. ink cartridge beyond the date printed on the cartridge carton Use up the ink cartridge within six months of installation for best results Do not dismantle the ink cartridges This could damage the print head Store ink cartridges in a cool dark place Coo vu O eu After bringing an ink cartridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it 1 Do not touch the green IC chip on the side of the cartridge This may affect normal operation and printing The IC chip on this ink cartridge retains a variety of cartridge related information such as the ink cartridge status so that the cartridge may be removed and reinserted freely However each time the cartridge is inserted some ink is consumed because the printer automatically performs a reliability check If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as this product Note that there is a valve in the ink supply port making covers or plugs unnecessary but care is needed to prevent the ink from staining items that the cartridge touches Do not touch the ink supply port or surrounding area Warnings Cautions and Notes Warnings Cautions and Notes in this User s Guide are indicated as below and have the following meaning Warnings must be followed carefully to avoid bodily injury 2 Cautions must be observed to avoid damage to your e
79. inserted If you need to remove an ink cartridge temporarily be sure to protect the ink supply area from dirt and dust Store the ink cartridge in the same environment as the printer When storing the cartridge be sure that its label identifying the color of the ink cartridge is facing upward Do not store ink cartridges upside down The valve in the ink supply port is designed to contain any excess ink that may be released However careful handling is recommended Do not touch the supply port of the ink cartridge or its surrounding area Ink is consumed during the following operations print head cleaning initial ink charging and nozzle maintaining Never turn off the printer during initial ink charging The ink may fail to be filled up and the printer may become unavailable to print If you change the ink cartridge to Extra High Capacity Ink Cartridge retain the default ink cartridge or Standard Capacity Ink Cartridge or High Capacity Ink Cartridge One of these cartridges is needed when you transport the printer Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Keep ink cartridges out of the reach of children Do not allow children to drink the ink or handle the cartridges Be careful when you handle used ink cartridges as there may be some ink around the ink supply port or surrounding area If ink gets on your
80. int odd and even numbered pages onto opposite sides of the sheet 1 Access the printer settings See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Gi Man Jes Advanced 3 Page Layout Maintenance Quality Option B a amp a O Draft OTet OText amp Image O web O Photo Paper Options Print Options Source Rear Tray 9 ic one rint Preview Type plain papers v E Quiet Mode Size 44 210 x 297 mm E C Duplex Printing Manual Ink Levels Orientation 1 H 7 7 Portrait O Landscape Reset Defaults Technical Support Show Settings 2 Click the Main tab then select one of the following Quality Option settings 1 Draft for rough drafts with reduced print quality 1 Text for text only pages I Text Image for higher quality pages with text and images m Web for web pages 1 Photo for good quality and speed 3 Select Rear Tray as the Source setting Printing with Special Layout Options 49 B 300 B 500DN User s Guide 4 Select the appropriate Type setting gt See Selecting the Correct Paper Type on page 30 5 Select the appropriate Size setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click the Page Layout tab then select the Duplex Printing check box 2 EPSON XXXXX Printing Preferences G Main Advanced gt Page Layout kg Mainten
81. ke sure the printer s interface cable is securely plugged in 1 Uninstall the printer driver then reinstall it gt See Uninstalling the Printer Software on page 17 Incorrect margins 11 Check the margin settings in your application Make sure that the margins are within the printable area of the page See Printable area on page 159 1 Make sure the printer driver settings are appropriate for the paper size you are using For Windows check the Main window See the printer driver online help for details 1 Uninstall the printer driver then reinstall it gt See Uninstalling the Printer Software on page 17 Printout has a slight slant Make sure that the paper is loaded into the front paper cassette or the rear sheet feeder correctly gt See Loading Paper on page 22 Troubleshooting 136 B 300 B 500DN User s Guide Inverted image 1 For Windows clear the Mirror Image check box from the Page Layout window of your printer driver or turn off the Mirror Image setting in your application For instructions see the online help for your printer driver or for your application 1 Uninstall the printer driver then reinstall it gt See Uninstalling the Printer Software on page 17 Blank pages print 1 Make sure the printer driver settings are appropriate for the paper size you are using For Windows check the Main window See the printer driver online help for details 1 For
82. lems then compare it with the illustrations below Click the caption under the illustration that best resembles your printout enthalten alle 1 Aufdruck W 15008 Regel Good sample Good sample TAMNA ane 1 Aufdruck W T 5008 Regel Vertical misalignment or banding on page 134 Horizontal banding on page 134 Vertical misalignment or banding on page 134 Troubleshooting 133 B 300 B 500DN User s Guide Incorrect or missing colors on page 135 Blurry or smeared printout on page 135 Horizontal banding m m Make sure the printable side of the paper is face up in the rear sheet feeder and face down in the front paper cassette Run the Head Cleaning utility to clear any clogged ink nozzles gt See Cleaning the Print Head on page 109 Use up ink cartridges within six months of opening vacuum package Try to use genuine Epson ink cartridges Check the ink cartridge status gt See Checking the ink cartridge status on page 94 If the graphic displays the ink is low or expended replace the appropriate ink cartridge See Replacing an ink cartridge on page 98 Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer See Selecting the Correct Paper Type on page 30 Vertical misalignment or banding m a Make sure the printable
83. lick the Page Layout tab and select Multi Page then select Poster Printing Click the up or down arrow to select 2x1 2x2 3x3 or 4x4 amp EPSON XXXXX Printing Preferences Gi Man Advanced lt gt Page Layout Je Maintenance More Options Rotate 180 Mirror Image C Reduce Enlarge Document Copies By Output Paper Size Copies 1 Reverse Order by Percentage Cl collate Ci O Pages Per Sheet Poster Printing E Adjust Print Density EG Margins Settings watermark None Add Del Settings Printing with Special Layout Options 64 B 300 B 500DN User s Guide 8 Click Settings to adjust the way your poster will be printed The Poster Settings window opens Poster Settings Please select the panels that you don t wish to be printed The panels which appear grayed out will not be printed print Cutting Guides Overlapping Alignment Marks Trim Lines 9 Make the following settings Print Cutting Prints guide lines for cutting Guides Overlapping Slightly overlaps the panels and prints alignment markers so that the panels can Alignment be aligned more precisely Marks Trim Lines Prints border lines on the panels to guide you when trimming the pages Note If you want to print only a few of the panels without printing the entire poster click the panels that you do not want to print 10 Click O
84. lights This section describes the meaning of lights on the control panel The table below describes the lights showing the printer status si on es flashing Light Description The printer is ready to print viz The printer is starting The printer is printing The printer is charging the ink The print job is canceled The printer is cleaning the print head The table below contains the lights showing the errors a brief description and suggestions for correcting the problem vl J E on lJ flashing Lights Problem and solution il tu Ink end The installed ink cartridge is expended Replace the ink cartridge Ink cartridge error The ink cartridge is not installed Install the ink cartridge The ink cartridge is not detected The installed ink cartridge cannot be used with the printer Install the ink cartridge again Install the genuine ink cartridge Niz nl il tu 7 x Ink low The ink cartridge is nearly expended Obtain the new ink cartridge Using the Control Panel 87 B 300 B 500DN User s Guide Maintenance box at the end of its service life The maintenance box is at the end of its service life Replace the maintenance box O Maintenance box error The maintenance box is not installed Install the maintenance box The maintenance box is not detected Install
85. ls the print job if pressed during printing Returns to the Ready status when pressed in Menu mode Using the Control Panel 75 B 300 B 500DN User s Guide lt Left button Returns to the previous level when pressed in Menu mode A Up button Changes the parameter in the reverse order when selecting a desired parameter in Menu mode y Down button Changes the parameters in forward order when selecting a desired parameter in Menu mode gt Enters Menu mode when pressed in the Ready status Selects a desired menu when pressed in Menu mode Right button Sets the selected parameter in the selected item in Menu mode O K Executes the item if the selected item is for execution only Feeds the paper when paper feed failed OK button The table below describes the meanings of the lights on the control panel The lights let you know the status of the printer and the type of an error when it occurs Light Description Ink status light orange On The installed ink cartridge is expended The ink cartridge is not installed The installed ink cartridges cannot be used with the printer The cartridge lock lever is in the unlocked position The installed maintenance box is at the end of its service life The maintenance box is not installed The installed maintenance box cannot be used with the printer The maintenance box cover is open Flashing T
86. lts Technical Support Show Settings 2 Click the Main tab then select one of the following Quality Option settings I Draft for rough drafts with reduced print quality Text for text only pages Web for web pages m 1 Text amp Image for higher quality pages with text and images m m Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select the appropriate Type setting See Selecting the Correct Paper Type on page 30 Printing with Special Layout Options 57 B 300 B 500DN User s Guide 5 Select the appropriate Size setting 6 Select Portrait tall or Landscape wide to change the orientation of your printout 7 Click the Page Layout tab then select the Reduce Enlarge Document check box 2 EPSON XXXXX Printing Preferences Ga Main S Advanced gt Page Layout g Maintenance More Options g Rotate 180 O Mirror Image Copies a By Output Paper Size Copies 1 44 210 x 297 mm Reverse Order O By Percentage Cl collate C Multi Page C Duplex Printing al Watermark None Add Del 8 Do one of the following LI If you selected By Output Paper Size select the size of the paper you are using from the drop down list 1 If you selected By Percentage use the arrows to choose a percentage 9 Click OK to close the printer settings window After completing the steps abov
87. mware version and a nozzle check pattern If the pattern has gaps you need to clean the print head See Cleaning the Print Head on page 109 m If the test page prints the problem probably lies in your software settings the cable or your computer It is also possible that your software may not be installed correctly Try uninstalling your software and reinstalling it See Uninstalling the Printer Software on page 17 If the test page does not print you may have a problem with your printer Try the suggestions in the following section See The Printer Does Not Print on page 140 Troubleshooting 123 B 300 B 500DN User s Guide Checking Printer Status For Windows Note When you use your printer as a shared printer on a network with the following combinations of computers the client operating systems are not able to communicate with the printer so that some functions are not available for that particular client Server Client Windows Vista XP Windows 2000 Windows 2000 Windows Vista XP Using the progress meter When you send a print job to the printer the progress meter appears as shown in the illustration below 18 EPSON XXXXX USBOO1 EPSON Microsoft Word EPSON doc Remaining 0 sec Page 0 1 Media Type plain papers Paper Size 44 210 x 297 mm Check Ink Levels Technical Support For great results make sure you use genuine Epson ink gt car
88. n gt See Checking the Print Head Nozzles on page 107 Note 1 If print quality has not improved after repeating this procedure turn off the printer and wait for at least six hours Then run the nozzle check again and repeat the head cleaning if necessary Maintaining Your Printer 111 B 300 B 500DN User s Guide 1 If print quality remains a problem contact Epson Service Center See Epson Service Center on page 147 d To maintain print quality we recommend printing a few pages on a regular basis Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding you may be able to solve this problem by using the Print Head Alignment utility in your printer driver or from the printer by using the buttons Refer to the appropriate section below Note Do not press the Cancel button B 500DN or the at Paper Cancel button B 300 to cancel printing while printing a test pattern with the Print Head Alignment utility Using the Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment utility 1 Make sure that no lights are indicating errors 2 Make sure A4 size plain paper is loaded in the front paper cassette 3 Right click the printer icon on the taskbar then select Print Head Alignment If the printer icon does not appear refer to the following section to add the icon See From the shortcut icon on the taskb
89. n A6 105 x 148 mm A5 148 x 210 mm BS 182 x 257 mm 13 x 20 cm 5 x 8 in 20 x 25 cm 8 x 10 in 16 9 wide size 102 x 181 mm 100 x 148 mm Letter 8 1 2 x 11 in Legal 8 1 2 x 14 in Paper types Plain bond paper or special paper distributed by Epson Thickness 0 08 to 0 11 mm 0 003 to 0 005 in for plain bond paper Weight 64 g m to 90 g m for plain bond paper Product Information 158 B 300 B 500DN User s Guide Envelopes Size Envelope 10 4 1 8 x 9 1 2 in Envelope DL 110 x 220 mm Envelope C6 114 x 162 mm Paper types Plain bond paper Weight 75 g m to 100 g m Printable area Diagonal lines show printable area Single sheets B R Product Information 159 B 300 B 500DN User s Guide Envelopes Minimum margin Media type Single sheets Envelopes A 3 0 mm 0 12 in 3 0 mm 0 12 in B L B R 3 0 mm 0 12 in 5 0 mm 0 20 in C 3 0 mm 0 12 in 3 0 mm 0 12 in Note 1 Depending on the type of paper print quality may decline in the top and bottom areas of the printout or the area may be smeared d Automatic double sided printing supports the plain paper only Minimum margin for C is 16 mm 0 63 in when you use automatic double sided printing Product Information 160 B 300 B SOODN User s Guide Ink cartridges Color Yellow Magenta Cyan Black Cartridge life Use within 6 months of open
90. n back on If the error does not clear turn off the printer and make sure no paper is jammed in the printer then turn back on the printer See The Paper Jams on page 128 If the error does not clear again turn off the printer again and contact Epson Service Center See Epson Service Center on page 147 Service required each light blinks alternatively Parts inside the printer are at the end of their service life Contact Epson Service Center to replace them See Epson Service Center on page 147 vl All lights Nozzle maintenance required Print head nozzles are clogged or misaligned Unknown printer error Perform the nozzle check and print head cleaning See Checking the Print Head Nozzles on page 107 See Cleaning the Print Head on page 109 Press the 6 Ink button to recover from error status An unknown printer error has occurred Turn off the printer and then back on If the error does not clear contact Epson Service Center See Epson Service Center on page 147 Using the Control Panel 89 B 300 B 500DN User s Guide Printing the status sheet You can print a status sheet to see the current default values To print a status sheet follow the steps below 1 Make sure that A4 size paper is loaded in the front paper cassette 2 Turn off the printer 3 Turn on the printer while holding
91. nging to the Administrators group Turn off the printer and disconnect its interface cable Windows Vista Click the start button and select Control Panel Windows XP Click Start then select Control Panel Windows 2000 Click Start point to Settings and select Control Panel Windows Vista Click Uninstall a program from the Programs category Windows XP and 2000 Double click the Add or Remove Programs icon Select this printer s Manual from the list Windows Vista Click Uninstall Change Windows XP and 2000 Click Change Remove Click OK Using Your Software 19 B 300 B 500DN User s Guide Chapter 2 Paper Handling Using Special Paper You can achieve good results with most types of plain bond paper However coated papers provide superior printouts because they absorb less ink Epson provides special papers that are formulated for the ink used in Epson ink jet printers and recommends these papers to ensure high quality results gt See Paper Consumables and Option on page 156 When loading special paper distributed by Epson read the instruction sheets packed with the paper first and keep the following points in mind Note 1 Load the paper into the rear sheet feeder printable side up The printable side is usually whiter or glossier See the instruction sheets packed with the paper for more information Some types of paper have cut corners to help identify the correct loading dir
92. nnector Connects the USB cable from your computer to the printer b Ethernet connector Connects the 10Base T 100Base TX cable from your computer to the printer c Duplex unit Prints double sided printing automatically d AC inlet Connects the power cord e Rear printer cover Covers the printing mechanism Open only when the paper jams f Vent hole Ejects the heated air from the printer Product Information 153 B 300 B 500DN User s Guide B 300 Front view a Edge guide Holds your paper straight in the rear sheet feeder Move it to the edge of your paper b Rear sheet feeder Holds your paper and feeds it for printing c Paper support Supports the paper loaded in the rear sheet feeder d Front printer cover Covers the printing mechanism Open only when the paper jams e Print Head Prints ink on your paper f Control panel Use the buttons and monitor the lights to control your printer gt See Using the Control Panel on page 74 Product Information 154 B 300 B 500DN User s Guide g Maintenance box cover Covers the maintenance box Open only when replacing the maintenance box h Output tray Holds the ejected paper i Front paper cassette Holds your paper and feeds it for printing j Cartridge lever Locks the installed ink cartridges k Cartridge cover Covers the ink cartridges Open only when replacing the ink cartridges Rear view a USB connector Connects t
93. nt Tray W Settings 5 Ink Levels Orientation ome Reset Defaults Technical Support Show Settings Click the Main tab then select one of the following Quality Option settings I Draft for rough drafts with reduced print quality I Text for text only documents with higher text quality LY Text Image for higher quality documents with text and images Select the paper source as the Source setting Select the appropriate Type setting See Selecting the Correct Paper Type on page 30 Select the appropriate Size setting You can also define a custom paper size For details see the online help Select Portrait tall or Landscape wide to change the orientation of your printout Basic Printing 37 B 300 B 500DN User s Guide 8 Click OK to close the printer settings window 9 Print your file Printing on Envelopes Loading envelopes Refer to the section below for loading envelopes gt See Loading Envelopes on page 26 Refer to the section below for the printable area See Printable area on page 159 Printer settings for Windows 1 Access the printer settings Basic Printing 38 B 300 B 500DN User s Guide gt See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences GH Man G Advanced G Page Layout Maintenance Quality Option Bad amp gt O Draft Text OText amp Image O w
94. nter Install the genuine ink cartridge The ink cartridge is expended Paper is not loaded in the front paper cassette Replace the ink cartridge See Replacing an ink cartridge on page 98 Load the paper in the front paper cassette Set paper in auto feeder Paper is not loaded in the rear sheet feeder Load the paper in the rear sheet feeder Remove jammed paper Paper is jammed in front paper cassette or rear sheet feeder Remove the jammed paper See The Paper Jams on page 128 Double feed jam remove paper The printer feeds more than one sheet of paper at a time Remove the jammed paper and then press the OK button Close printer cover The printer cover is open during printing Close the printer cover Set duplex unit The duplex unit is removed Attach the duplex unit Duplex unit jam remove paper Paper is jammed in duplex unit Remove the jammed paper See The Paper Jams on page 128 Using the Control Panel 83 B 300 B 500DN User s Guide Printing the status sheet While in Menu mode you can print a status sheet to see the current default values To print a status sheet follow the steps below 1 2 5 Make sure that A4 size paper is loaded in the front paper cassette Press the gt Right button to enter Menu mode Press the Down or A Up button to display TEST Fi butt
95. nvelope Note The availability of special media varies by location For the latest information on media available in your area contact Epson customer support See Technical Support Web Site on page 144 Paper Handling 30 B 300 B 500DN User s Guide Chapter 3 Basic Printing Introduction This section guides you through the procedures for different kinds of printing Printing Photos Explains how to print photos on various types of paper gt See Printing Photos on page 32 Printing Web Pages Explains how to print Web pages so that they fit on a sheet of paper without getting cut off on the right side gt See Printing Web Pages on page 34 Basic Printing 31 B 300 B 500DN User s Guide Printing Documents Explains how to print documents on various types of paper See Printing Documents on page 36 Printing on Envelopes Explains how to print on envelopes See Printing on Envelopes on page 38 Printing Photos Preparing the print file You need to adjust the image file to the size of the paper If your application has margin settings make sure that the margins are within the printable area of the page See Printable area on page 159 Basic Printing 32 B 300 B 500DN User s Guide Loading paper Refer to the section below for details on loading paper See Loading Paper on page 22 W
96. o0 01 cm 0 01 inch Printing with Special Layout Options 54 B 300 B 500DN User s Guide 9 10 11 12 13 Specify the edge of the paper where the binding will be placed You can choose Left Top or Right Note When you select Portrait as the Orientation setting the Left or Right binding positions are available The Top binding position is available when you select Landscape as the Orientation setting Choose cm or inch as the Unit setting Specify the width of the binding margin Portrait Landscape Folding edge Margin You can enter any width from 0 3 cm to 3 0 cm or from 0 12 inches to 1 18 inches The specified margin width will be used on both sides of the fold For example if you specify a 1 cm margin you will get a 2 cm margin a margin of 1 cm will be placed on each side of the fold Click OK to return to the Page Layout window Then click OK to save your settings Load paper into the rear sheet feeder then send the print job from your application Instructions for printing the inside pages will be displayed while the outside pages are printed See Loading Paper on page 22 Follow the on screen instructions to reload the paper Note d The paper may curl during printing due to the amount of ink used Should this occur slightly curl the sheets in the opposite direction before reloading them 1 Align the sheet stack by tapping its edges against a hard flat surfac
97. ommunicate with the printer so that some functions are not available for that particular client Server Client Windows Vista XP Windows 2000 Windows 2000 Windows Vista XP m The illustrations in the following section are from Windows XP Setting up the print server Follow the steps below on the print server computer that is connected directly to the printer 1 Windows Vista Click the start button select Control Panel and then select Printer from the Hardware and Sound category If the Control Panel is in Classic View click Printers Windows XP Click Start and select Control Panel then double click Printers and Faxes If the Control Panel is in Category View click Printers and Other Hardware then click Printers and Faxes Using the Printer on a Network 117 B 300 B 500DN User s Guide Windows 2000 Click Start point to Settings and click Printers 2 Right click the icon for your printer then click Sharing For Windows Vista click the Change sharing options button and then click Continue 3 Windows Vista and XP Select Share this printer then type a Share name Windows 2000 Select Shared as then type a name for the shared printer Note Do not use spaces or hyphens in the share name 2 EPSON XXXXX Properties Color Management Security _ Version Information General Sharing Ports Advanced 9 You can share this printer with other users on your n
98. on HT and then press the OK or gt Right Press the Down or A Up button to display button T and then press the OK or gt Right Press the OK button to start printing a status sheet After printing is finished the printer returns to the Test print menu For B 300 users The control panel of the printer consists of 3 buttons and 7 lights Using the Control Panel 84 B 300 B 500DN User s Guide Buttons and lights The table below describes the functions of the buttons on the control panel Button Description O Power button Turns the printer on or off Cleans the print head if pressed and held for 3 seconds Prints a status sheet if the Power button is pressed while holding down the 6 Ink button Ink button Feeds and ejects the paper D 1 Restart printing when a double feed error is detected Feeds the paper when paper feed failed Paper Cancel button Ejects the paper when the paper is jammed Cancels the print job if pressed during printing Prints the firmware version and the print head nozzle check pattern for each ink cartridge if the Power button is pressed while holding down the at Paper Cancel button The table below describes the functions of the lights on the control panel The lights let you know the status of the printer and the ty
99. out Options 69 B 300 B 500DN User s Guide 7 Click the Page Layout tab choose the desired watermark from the Watermark list then click Settings 2 EPSON XXXXX Printing Preferences G Main amp Advanced Page Layout Maintenance More Options Rotate 180 E Mirror Image C Reduce Enlarge Document Copies Copies 1 By Output Paper Size 8 C Reverse Order Cl collate By Percentage E Multi Page C Duplex Printing Pages Per Shee Auto Poster Printing Print Page Borders Adjust Print Margins Page Order Watermark A A v CH Cad ca Manual T Density Folded Booklet If you want to create your own watermark see the following instructions gt See Creating your own watermark on page 71 Printing with Special Layout Options 70 B 300 B 500DN User s Guide 8 Specify the settings you want for the watermark You can change the position and size of the watermark by dragging the image within the preview window Watermark Watermark Mania v Color M red Position Center v Light Dark 9 Click OK to return to the Page Layout window 10 Click OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Creating your own watermark You can add your own text based or image based wa
100. paper cassette Media Type Loading Capacity Epson Bright White Ink Jet Paper Up to 400 sheets Rear sheet feeder Media Type Loading Capacity Single sided Printing Manual Double sided Printing Epson Bright White Ink Jet Paper Up to 100 sheets Up to 70 sheets Epson Professional Flyer Paper Up to 70 sheets Up to 50 sheets Epson Photo Paper Up to 60 sheets Epson Matte Paper Heavyweight Up to 20 sheets Epson Double Sided Matte Paper Up to 1 sheet Up to 1 sheet Epson Photo Quality Ink Jet Paper Up to 100 sheets Envelopes Up to 15 sheets Note If the paper is curled flatten it or curl it slightly in the opposite direction Make sure the paper stack fits under the arrow mark inside the edge guide Paper Handling 21 B 300 B 500DN User s Guide Storing Epson photo paper Return unused paper to the original package as soon as you finish printing Epson recommends storing your printouts in a resealable plastic bag Keep them away from high temperature humidity and direct sunlight Loading Paper Follow these steps to load paper Into the front paper cassette 1 Pull out the front paper cassette Paper Handling 22 B 300 B 500DN User s Guide 2 Slide the edge guides while pinching their knob to accommodate the paper you are loading 3 Fan a stack of paper then
101. pe of an error when it occurs Using the Control Panel 85 B 300 B 500DN User s Guide Light Description Ink status light orange On The installed ink cartridge is expended The ink cartridge is not installed The installed ink cartridges cannot be used with the printer Flashing The installed ink cartridge is nearly expended amp Maintenance box status light orange On The installed maintenance box is at the end of its service life The maintenance box is not installed The installed maintenance box cannot be used with the printer The maintenance box cover is open The cartridge lever is in the unlocked position Flashing The maintenance box is nearing the end of its service life D Paper status light orange On No paper is loaded in the paper source The printer loads more than one sheet of paper at a time Flashing Paper is jammed The duplex unit is not installed Power light green On The printer is in the Ready status Flashing The printer is starting The printer is printing The printer is cleaning the print head The printer is charging the ink The printer is canceling printing Off The printer is off Maintenance box status light is also on for these errors Maintenance box status light also flashes for this error Using the Control Panel 86 B 300 B 500DN User s Guide Status and error
102. pplications If you print continuously for an extended period the paper may temporarily stop feeding or the print head may pause for a while This is to slow down the printing speed and prevent the printer mechanism from overheating and being damaged If this happens you can continue to print but we recommend stopping and leaving the printer for about thirty minutes with the power on The printer does not recover with the power off After you restart the printer will print at normal speed This printer checks the print head on a regular basis to keep the print head clean and to ensure you receive premium print quality If the print head nozzles are clogged the printer automatically cleans the print head During self checking and during self cleaning operation the print speed may decrease Uninstall the printer driver then reinstall it gt See Uninstalling the Printer Software on page 17 If you try all of the methods above and cannot solve the problem see the following See Increasing the Print Speed on page 141 Paper Does Not Feed Correctly Paper does not feed Remove the stack of paper and make sure of the following m J m m The paper is not curled or creased The paper is not too old See the instructions that came with the paper for more information The paper fits under the arrow mark inside the edge guide The number of sheets in the paper stack does not exceed the limit specified for t
103. quipment Notes contain important information and useful tips on the operation of the printer Safety Instructions 13 B 300 B 500DN User s Guide Chapter 1 Using Your Software Overview of Printer Driver and Status Monitor The printer driver lets you choose from a wide variety of settings to get the best printing results Status Monitor and the printer utilities help you check the printer and keep it in top operating condition Accessing the printer driver for Windows You can access the printer driver from most Windows applications the Windows Start menu or the taskbar To make settings that apply only to the application you are using access the printer driver from that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer driver Note Screen shots of the printer driver windows in this User s Guide are from Windows XP From Windows applications 1 Click Print or Print Setup on the File menu 2 In the window that appears click Printer Setup Options Preferences or Properties Depending on your application you may need to click one or a combination of these buttons Using Your Software 14 B 300 B 500DN User s Guide From the Start menu 1 Windows Vista Click the start button select Control Panel and then select Printer from the Hardware and Sound cat
104. r certain circumstances may cause erratic printer behavior Epson cannot guarantee the quality of reliability of non genuine maintenance box The maintenance box status is not displayed when non genuine maintenance box is used Do not dismantle the maintenance box Do not touch the green IC chip on the side of the maintenance box Keep out of reach of children and do not drink the ink Do not peel off the film covering the maintenance box Do not tilt the used maintenance box until it is placed in the plastic bag provided Do not reuse a maintenance box which has been removed and left detached for a long period Replacing a maintenance box To replace the maintenance box follow the steps below 1 Confirm that the printer is not draining the ink Replacing Consumables 104 B 300 B 500DN User s Guide 2 Open the maintenance box cover 3 Remove the new maintenance box from the package 4 Lift up and pull the installed maintenance box outward Note D Do not tilt the maintenance box when you uninstall the maintenance box D Hold the maintenance box with both hands when you handle the maintenance box 5 Put the used maintenance box into the plastic bag and then seal off Note The plastic bag is provided with the new maintenance box Replacing Consumables 105 B 300 B 500DN User s Guide 6 Insert the new maintenance box into place as far as it will go 7 Close the maintenance
105. reduced print quality Text for text only pages Text amp Image for higher quality pages with text and images Web for web pages Coo vu eve eo Photo for good quality and speed Select the paper source as the Source setting Select plain papers as the Type setting See Selecting the Correct Paper Type on page 30 Select the appropriate Size setting Select Portrait tall or Landscape wide to change the orientation of your printout Printing with Special Layout Options 46 B 300 B 500DN User s Guide 7 Click the Page Layout tab then select the Duplex Printing check box 2 EPSON XXXXX Printing Preferences S Main s Advanced gt Page Layout lag Maintenance More Options E Mirror Image Rotate 180 C Reduce Enlarge Document By Output Pape C Multi Page Pages Per Sheet Poster Printing el Print Page Borders Watermark Page Order None Add Del Settings Copies Copies Reverse Orde O Manualit Adjust Print Density 8 Select Auto to use automatic double sided printing function 9 Click Adjust Print Density to open the Print Density Adjustment window Print Density Adjustment Select Document Type O Text with Photo Adjustments O Photo Manual Print Density 20 Increased Ink Drying Time lo sec Printing with Special Layout Options 47 B 300 B 500DN User s Guide
106. rent 0 7 A 0 4A Power consumption Printing Approx 30 0 W Approx 30 0 W ISO IEC10561 Letter ISO IEC10561 Letter Pattern Pattern Ready mode Approx 6 0 W Approx 6 0 W Sleep mode Approx 3 0 W Approx 3 5 W Power off Approx 0 3 W Approx 0 6 W Note Check the label on the back of the printer for its voltage Product Information 163 B 300 B 500DN User s Guide Environmental Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 20 to 80 RH Storage 5 to 85 RH without condensation Standards and approvals U S model Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN CSA CEI IEC CISPR 22 Class B European model Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class B EN61000 3 2 EN61000 3 3 EN55024 Australian model EMC AS NZS CISPR22 Class B Interface USB 2 0 Hi Speed Device Class for computers Ethernet 100BASE TX 10 BASE T B 500DN only Product Information 164 B 300 B SOODN User s Guide Option Duplex unit B 300 only Width 313 mm 12 3 in Depth 163 mm 6 4 in Height 92 mm 3 6 in Weight Approx 0 9 kg 1 98 lb Product Information 165 B 300 B 500DN User s Guide Index A Aligning print head 112 B
107. rinting landscape oriented pictures D Avoid adding paper before running out of paper Doing so may prevent the paper from feeding smoothly D Make sure the paper stack fits under the arrow mark inside the left edge guide Loading Envelopes Follow these steps to load envelopes 1 Open the paper support Paper Handling 26 B 300 B 500DN User s Guide 2 Slide out and extend the extension tray 3 Slide the left edge guide to the left 4 Load envelopes short edge first with the flap facing down and to the left Then slide the left edge guide against the left edge of the envelopes Paper Handling 27 B 300 B 500DN User s Guide Note m Coo O a m The thickness of envelopes and their ability to fold vary widely If the total thickness of the stack of envelopes exceeds 15 mm press down on the envelopes to flatten them before loading If print quality declines when a stack of envelopes is loaded load one envelope at a time You can load up to 15 envelopes at a time in the rear sheet feeder Do not use envelopes that are curled or folded Flatten the envelope flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing For printing instructions see the following instructions See Printing on Envelopes on page 38 Setting Output Tray The output tray is located on the front pap
108. s of your next print job may be incorrect Blurry or smeared printout a m Use only paper recommended by Epson gt See Paper Consumables and Option on page 156 Make sure the printer is on a flat stable surface that extends beyond the base in all directions The printer will not operate properly if it is tilted Make sure your paper is not damaged dirty or too old Make sure your paper is dry and the printable side is facing up in the rear sheet feeder and facing down in the front paper cassette If the paper is curled toward the printable side flatten it or curl it slightly in the opposite direction Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer See Selecting the Correct Paper Type on page 30 Remove each sheet from the output tray as it is printed Troubleshooting 135 B 300 B 500DN User s Guide 1 If you are printing on glossy media place a support sheet or a sheet of plain paper beneath the stack or load only one sheet at a time I Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish To dry your printouts follow the instructions on the sheet packed with the paper D Run the Head Cleaning utility gt See Cleaning the Print Head on page 109 Miscellaneous Printout Problems Incorrect or garbled characters 1 Turn off the printer and computer Ma
109. s tea ni cat is thn Bad de odes Me De ae lesa sD At hd aia 154 Paper Consumables and Option 4 a ANO AAA ise 156 Papel 2ccs cahgt sce ated eta eeveene ceca easetale treu sala a ea Coteus ease 156 Mk cartridges eit MEU toe O 156 Contents 6 B 300 B 500DN User s Guide Maintenance boca tt tt dad id 157 Duplex unit B 300 sersOMly e iee E A AE 157 System Ne pi ARA a a EE One a Bale als Wk EAE e REEE 157 For sing the printer 4 012 034 ose tt deter ei ir A EA E 157 Technical Specifications O O ds E atts ak hy 158 PAP A a A eee 4 158 IVS CALA CRS IAA AS AAA ie Pee e Towne ee bese trae 161 Mechanical ua id A a ba A Ge en he 162 Electrical A tele eat ES he ae he a a hs Rae AE 163 Environmental A iS 164 Standards and approvals lt norris ir ee e a e et 164 Interfaces iaa E do Le o ba ada o e ads den o ces deta ad do dd AS oh he 164 OUCH 28 oe Sl ole A AS Bs 165 Index Contents 7 B 300 B SOODN User s Guide Copyright and Trademarks No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson printer Epson is not responsible for any use of this information as applied to other printers Neither Seiko Epson Corporation nor its affiliates shall be liable to the purcha
110. ser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation EPSON is a registered trademark and Exceed Your Vision is a trademark of Seiko Epson Corporation Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation DPOF is a trademark of CANON INC Eastman Kodak Company Fuji Photo Film Co Ltd and Matsushita Electric Industrial Co Ltd General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks Copyright 2008 Seiko Epson Corporation All rights reserved Copyright and Trademarks 8 B 300
111. sers in India Contacts for information support and services are World Wide Web hitp www epson co in Information on product specifications drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 39 040 66328633 Cochin 0484 2357950 0484 2357950 Coimbatore 0422 2380002 NA Pune 020 30286000 30286001 30286002 020 30286000 Ahmedabad 079 26407176 77 079 26407347 Where To Get Help 149 B 300 B 500DN User s Guide Helpline For Service Product info or to order a cartridge 18004250011 9AM 9PM This is a Toll free number For Service CDMA amp Mobile Users 3900 1600 9AM 6PM Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e mail address below Phone 63 2 813 6567 Fax 63 2 813 6545 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries
112. side of the paper is face up in the rear sheet feeder and face down in the front paper cassette Run the Head Cleaning utility to clear any clogged ink nozzles gt See Cleaning the Print Head on page 109 Run the Print Head Alignment utility See Aligning the Print Head on page 112 Clear the High Speed check box from the Advanced window in your printer driver Windows See the printer driver online help for details Troubleshooting 134 B 300 B 500DN User s Guide a Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer See Selecting the Correct Paper Type on page 30 Incorrect or missing colors a a For Windows clear the Grayscale setting in the Advanced window in your printer driver See the printer driver online help for details Adjust the color settings in your application or in your printer driver settings For Windows check the Advanced window See the online help for details Run the Head Cleaning utility gt See Cleaning the Print Head on page 109 Check the ink cartridge status gt See Checking the ink cartridge status on page 94 If the graphic displays the ink is low or expended replace the appropriate ink cartridge See Replacing an ink cartridge on page 98 If your paper runs out replace it as soon as possible If the printer is left without paper for a long period of time the color
113. ssic View click Printers Windows XP Click Start and select Control Panel then double click Printers and Faxes If the Control Panel is in Category View click Printers and Other Hardware then click Printers and Faxes Windows 2000 Click Start point to Settings and click Printers Windows Vista Click the Add a Printer button Windows XP and 2000 Double click the Add Printer icon The Add Printer Wizard appears Click the Next button Windows Vista Click Add a network wireless or Bluetooth printer and then click Next Windows XP Select A network printer or a printer attached to another computer then click Next Using the Printer on a Network 119 B 300 B 500DN User s Guide 4 Windows 2000 Select Network printer then click Next Add Printer Wizard Local or Network Printer The wizard needs to know which type of printer to set up Select the option that describes the printer you want to use O Local printer attached to this computer e Tosetup a network printer that is not attached to a print server J use the Local printer option Follow the on screen instructions to select the printer you want to use Note m Depending on the operating system and the configuration of the computer to which the printer is connected the Add Printer Wizard may prompt you to install the printer driver from the printer software CD ROM Click the Have Disk button and follow the on screen instructions
114. ster printing allows you to print poster size images by enlarging one page to cover several sheets of paper Printer settings 1 Access the printer settings Printing with Special Layout Options 62 B 300 B 500DN User s Guide See Accessing the printer driver for Windows on page 14 2 EPSON XXXXX Printing Preferences Main e Advanced Page Layout Maintenance Quality Option O Draft Text OText amp Image O web O Photo Paper Options Source Front Tray v Settings e E Print Options Reverse Order C Print Preview Type plain papers C Quiet Mode Size 44 210 x 297 mm Ink Levels boul Reset Defaults Technical Support C Duplex Printing Orientation Portrait O Landscape Show Settings 2 Click the Main tab then select one of the following Quality Option settings Text for text only documents Web for web pages Coo vu Photo for good quality and speed 3 Select the paper source as the Source setting 4 Select the appropriate Type setting 1 Draft for rough drafts with reduced print quality Text amp Image for higher quality pages with text and images See Selecting the Correct Paper Type on page 30 Printing with Special Layout Options 63 B 300 B 500DN User s Guide Select the appropriate Size setting Select Portrait tall or Landscape wide to change the orientation of your printout C
115. sure your cable meets the USB 1 1 or 2 0 standards If you are connecting the printer to your computer via a USB hub connect the printer to the first tier hub from your computer If the printer driver is still not recognized on your computer try to directly connect the printer to your computer without the USB hub LY If you are connecting the printer to your computer via a USB hub make sure the USB hub device is recognized by your computer 1 Turn off the printer and the computer disconnect the printer s interface cable then print an operation check page See Running a printer operation check for B 500DN users on page 122 See Running a printer operation check for B 300 users on page 123 Troubleshooting 140 B 300 B 500DN User s Guide If the check page prints correctly make sure the printer driver and your application are installed correctly d If you are trying to print a large image your computer may not have enough memory Try reducing the resolution of your image or printing the image at a smaller size You may need to install more memory in your computer 1 Uninstall the printer driver then reinstall it See Uninstalling the Printer Software on page 17 Increasing the Print Speed You can increase print speed by selecting certain settings in the Speed amp Progress window Click the Speed amp Progress button on your printer driver s Maintenance window 2 EPSON XXXXX Printing Pr
116. t d Be sure to remove the protective materials from the printer before using it again I Do not hold the duplex unit when you lift the printer to prevent the duplex unit from becoming detached Also make sure that the duplex unit is attached correctly after setting up the printer Maintaining Your Printer 115 B 300 B 500DN User s Guide Chapter 9 Using the Printer on a Network Setting Up the Printer on a Network for B 500DN Users only This printer can connect anywhere on your network using 10Base T or 100Base TX because it has a built in Ethernet interface that supports the TCP IP protocol You can make the network interface settings such as IP address by using the printer s control panel or the applications for your computer Using the printer s control panel See Network setting menu on page 81 See also How to access the control panel menus on page 78 Using the utilities for your computer See the network guide in the CD ROM Note a Coo O vu Since the network guide is common for Epson printers some part of the descriptions are not for this printer Depending on this printer s supported OS versions protocols utilities and any other supported information see appropriate descriptions in the network guide To find the supported OS versions for the printer see the following section See Operating System Versions on page 9 Be aware that NetWare is not supported
117. t Right 8 Press the OK button to start printing a nozzle check pattern A test page prints showing a nozzle check pattern If the pattern has gaps you need to clean the print head See Cleaning the Print Head on page 109 LI If the test page prints the problem probably lies in your software settings the cable or your computer It is also possible that your software may not be installed correctly Try uninstalling your software and reinstalling it See Uninstalling the Printer Software on page 17 Troubleshooting 122 B 300 B 500DN User s Guide m If the test page does not print you may have a problem with your printer Try the suggestions in the following section gt See The Printer Does Not Print on page 140 Running a printer operation check for B 300 users If you are unable to determine the source of the problem run a printer operation check to help you determine whether the problem comes from the printer or your computer To run a printer operation check follow these steps 1 2 Make sure both the printer and computer are turned off Disconnect the cable from the interface connector of the printer Make sure that A4 size paper is loaded in the front paper cassette Hold down the a Paper Cancel button and press the Power button to turn on the printer When the printer turns on release both the buttons 0 D t A test page prints showing a fir
118. t 100 sheets at 75 g m paper Dimensions B 500DN Storage Width 480 mm 18 9 in Depth 489 mm 19 3 in Height 312 mm 12 3 in Printing Width 480 mm 18 9 in Depth 656 mm 25 8 in Height 372 mm 14 6 in B 300 Storage Width 480 mm 18 9 in Depth 420 mm 16 5 in Height 312 mm 12 3 in Printing Width 480 mm 18 9 in Depth 624 mm 24 6 in Height 372 mm 14 6 in Weight B 500DN Approx 10 7 kg 23 6 Ib without the ink cartridges B 300 Approx 9 9 kg 21 8 lb without the ink cartridges 5 Loading capacity may decrease if the paper is curled Product Information 162 B 300 B 500DN User s Guide Electrical B 500DN 100 120 V Model 220 240 V Model Input voltage range AC 90 to 132 V AC 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current O7A 0 4A Power consumption Printing Approx 32 0 W Approx 32 0 W ISO IEC10561 Letter ISO IEC10561 Letter Pattern Pattern Ready mode Approx 8 0 W Approx 8 0 W Sleep mode Approx 4 5 W Approx 5 0 W Power off Approx 0 3 W Approx 0 6 W Note Check the label on the back of the printer for its voltage B 300 100 120 V Model 220 240 V Model Input voltage range AC 90 to 132 V AC 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated cur
119. termarks to the Watermark list Printing with Special Layout Options 71 B 300 B 500DN User s Guide 1 Click Add Del under Watermark on the Page Layout window The following window appears User Defined Watermarks Text 2 Do one of the following 1 To use an image file as a watermark select BMP Click Browse to locate the bitmap file you want to use then click Open Type a name for your watermark in the Name text box then click Save 11 To create a text based watermark select Text Type your text in the Text box This text will also be used as the watermark name If you want to change the watermark name type a new name in the Name text box then click Save 3 Click OK to return to the Page Layout window Printing with Special Layout Options 72 B 300 B 500DN User s Guide 4 Click Settings The following window appears Watermark Watermark Af v Text EPSON Color Bi red Font Setting Font Arial Bold Style Italic Underline Circle Square Position Center v Light Dark Rotation Ange 30 Degree i Rotate with Mouse 5 Make sure that the appropriate watermark is selected in the Watermark list then select Color Position Density Size Font Style and Angle settings For details see the online help Your settings are reflected in the preview window 6 When you finish making settings
120. tridges The progress meter indicates the progress of the current print job and provides printer status information This window also displays error messages as well as helpful tips for better printing Refer to the appropriate section below Troubleshooting 124 B 300 B 500DN User s Guide Tips Tips for getting the most out of your Epson printer driver appear in the text box of the progress meter window A new tip appears every 15 seconds For more details on the tip displayed in the window click the Details button For great results make sure you use genuine Epson ink cartridges Error messages If a problem occurs during printing an error message appears in the text box of the progress meter window For more detailed information click Technical Support to access the online User s Guide D EPSON Status Monitor 3 EPSON XXXXX EPSON Paper jam See your manual for instructions on removing jammed paper gt Technical Support Ink Levels T6161 T6162 T6163 T6164 Maintenance Box Service Life Er 90 Troubleshooting 125 B 300 B 500DN User s Guide Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status There are two ways to access EPSON Status Monitor 3 d Double click the printer shortcut icon on the Windows taskbar If the printer icon does not appear refer to the following section to add the icon gt Se
121. uct is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation contact customer support services for assistance If customer support for your area is not listed below contact the dealer where you purchased your product Customer support will be able to help you much more quickly if you give them the following information 1 Product serial number The serial number label is usually on the back of the product 1 Product model 1 Product software version Click About Version Info or similar button in the product software Where To Get Help 144 B 300 B 500DN User s Guide 1 Brand and model of your computer 1 Your computer operating system name and version 11 Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan European Warranty Document for information on how to contact EPSON Customer support Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service In addition to your product documentation we provide the following sources for obtaining information Your Dealer Don t forget that your dealer can often help identify and resolve problems The dealer should always be the first call for advise on problems they can often solve problems quickly and easily as well as give advise on the next step to take Internet URL http www epson com
122. ulation of the ink cartridge status Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3 Replacing Consumables 95 B 300 B 500DN User s Guide 1 The progress meter appears automatically when you start a print job Click the Check Ink Levels button and then you can check the ink cartridge status from this window Note To display the progress meter automatically click the Maintenance tab in the printer driver window click Speed Progress and then select the Show Progress Meter check box 18 EPSON XXXXX USBOO1 EPSON Microsoft Word EPSON doc Reme Ose Page 0 1 Media Type plain papers Paper Size 44 210 x 297 mm v For great results make sure you use genuine Epsonink Details cartridges A v 18 EPSON XXXXX USB001 EPSON Microsoft Word EPSON doc Remaining 0 sec Page 0 1 Media Type plain papers Paper Size 44 210 x 297 mm w Hide Ink Levels Technical Support Ink Levels T6164 For great results make sure you use genuine Epson ink cartridges E Replacing Consumables 96 B 300 B 500DN User s Guide Handling precautions Read all of the instructions in this section before replacing the ink cartridges m m This printer uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge Cartridges are usable even if they are removed and re
123. ver the phone 1 Sales enquiries and product information 1 Product usage questions or problems 1 Enquiries on repair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web hittp www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone 11 Sales enquiries and product information 11 Product usage questions or problems 1 Enquiries on repair service and warranty Where To Get Help 146 B 300 B 500DN User s Guide Help for Users in Vietnam Contacts for information support and services are Epson Hotline Phone 84 8 823 9239 Service Center 80 Truong Dinh Street District 1 Hochiminh City Vietnam Help for Users in Indonesia Contacts for information support and services are World Wide Web htip www epson co id 1 Information on product specifications drivers for download 1 Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline 1 Sales enquiries and product information 1 Technical support Phone 62 21 572 4350 Fax 62 21 572 4357 Epson Service Center Jakarta Ruko Orion Dusit Lt 1 Jl Arteri Mangga Dua Jakarta Phone 62 21 62301103 Fax 62 21 62301104 Surabaya Hitech Mall THR Mall Lt 2 Blok D No 20 21

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