Epson 3 Printer User Manual
Contents
1. Local Mode Test Local mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find endpoint from administrator nivale ID Branch User ID Local Mode Branch User ID not Notify system Invalid ID 2 found in any administrator equipped Terminal Number TN Using Hospitality features Using Hospitality features Use the following Hospitality features for hotel operations Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call ER 1 Lift the handset T can 2 Dialthe Automatic Wake Up Request maa FFC maa ag 3 Dial the Automatic Wake Up time in a sss 24 hour time format hhmm A tone sounds to confirm the time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 mm 4 Press the Goodbye key Goodbye Using Hospitality features To quit an Automatic Wake Up call Cn d Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To2. When a person in your group is on a conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Talking with more than one person To answer a Group Call Cr d Lift the handset Note When you answer a Group Call three 10 second tones notify you that there is a group call on your extension To end a Group Call Goodbye Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy gf a 1 Lift the handset gt 2 Enter the Make Set Busy Activate FFC To deactivate Make Set Busy eo a 1 Lift the handset T saa 2 Enter the Make Set Busy Deactivate maa FFC maa Additional calling features Additional calling features The following calling features are available on some IP Phone 2001 phones Contact your system administrator to find out if they are available to you e Usi
3. THIS IS THE WAY N RTEL THIS IS N RTEL Nortel Communication Server 1000 IP Phone 2001 User Guide fefelefelelefefefelkkkt 00000 00000111 00000111 eTole 010009 0000101001999100 OIE E 10101010010183 363 330 1010 0100000000000001 OOOOOOGOOTMUMUU 0000101010100000 09 1010101 Revision history Revision history August 2005 Standard 4 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 February 2005 Standard 3 00 This document is up issued to support the 8 x Firmware Upgrade for IP Phones September 2004 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 0 June 2004 Standard 1 00 This document is issued to support Nortel Communication Server 1000 Release 4 0 Revision history Contents About the Nortel IP Phone 2001 iese ske ke ee 9 Basic features AA EER Re ed 9 Telephone controls EE EE EE EE raneren 10 Telephone display EE EE EE EE EE ee ee 13 Call features and Flexible Feature Codes 14 Security features EE EE e eee 14 Connecting the components ss ss es Ee naa kven 16 Before you begin ii EE EE ee 16 Connecting the components of the phone 16 Configuring options ER RR RR EER RR Re Re 18 Using the Telephone Option menu 18 Adjusting the volume
4. Goodbye To edit a Predial number Clear Delete Line Press the Line DN key to dial the number Lift the handset when the called party answers Choose one of the following to terminate the call Replace the handset into the cradle Press the Goodbye key Without selecting the Line DN key enter the number to be dialed Choose one of the following To erase all numbers press the Clear soft key Re enter numbers to be dialed To change numbers one at a time press the Delete soft key to backspace Re enter a new number Press the Line DN key to dial the number Making a call Activating Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again JA 1 Dial a number and receive a busy tone sum or no answer RnsHan 2 Choose one of the following k Press the Ring Again soft key or Enter the Ring Again Activate FFC maa maa maa maa To call a Ring Again party when you receive notification 1 After receiving the notification tone T lift the handset Fraen 2 Press the Ring Again soft key to automatically dial the number Making a call To deactivate Ring Again before notification Choose one of the following RrsHan BUAT Before hearing the notification tone
5. Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line and when configured network wide can be used across networks A System Park Extension can be configured to automatically park most calls While on an active call To park a call on the System Park DN or your own DN Park Park During an active call press the Park soft key twice kz Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Fark 1 Press the Park soft key 2 Dial the DN where you want to park the maa call maa Park 3 Press the Park soft key To retrieve a parked call 1 Liftthe handset Cy a i e handse Fark 2 Press the Park soft key While on an active call 3 Dial the DN where you parked the call Note If a parked call is not retrieved within a specified time period it rings back to your telephone or the attendant Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParts 1 Press the Call Party soft key The caller is placed on hold 2 Dial a charge account number or the caller s number Note For information on usi
6. dial your DN Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people Setting up a conference call on page 46 e Using Group Call on page 47 Setting up a conference call Use the Conference feature to set up a conference call The maximum number of people the conference feature supports is either three or six depending on the configuration of your telephone To set up a conference call Cont 1 While on a call press the Conference soft key to place the party on hold You koz receive dial tone sae 2 Dial the number of the person you want aes to add to the conference call You can maa talk privately to the person you are adding at this time Cont 3 Press the Conference soft key a second 5 time to conference all parties together Talking with more than one person If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key kd bl Goodbye n 2 Press the Line DN key to return to your j original call Line Using Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members P 1 Lift the handset pon 2 Enter the Group Call FFC The feature automatically calls all group members The telephone numbers of the group members display as they answer
7. e Using Virtual Office on page 60 e Using Media Gateway 1000B on page 68 Using Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of your telephone s features to a remote telephone Note 1 Consult your system administrator to verify if the Virtual Office feature is available for your use Note 2 When designated as the office telephone the IP Phone 2001 can be activated for Virtual Office by the IP Phone 2002 IP Phone 2004 IP Softphone 2050 or another IP Phone 2001 Note 3 When used as the remote telephone the IP Phone 2001 can activate only an IP Phone 2001 for Virtual Office This section provides more information on the following topics e Logging in to Virtual Office on page 61 e Using Virtual Office on your remote telephone on page 62 e Using Virtual Office on your office telephone on page 64 e Logging out of Virtual Office on page 65 e Troubleshooting Virtual Office on page 66 Additional phone features Logging in to Virtual Office To activate Virtual Office on your office telephone from your remote telephone 1 Press the Services key 2 Press the Navigation keys to scroll and highlight Virtual Office Login Select 3 Press the Select soft key aa 4 Enter your User ID for example your maa DN including the access code at the maa prompt Note This must be an ESN number 5 Pre
8. maa forwarded If calls are forwarded to an maa i invalid number a fast busy signal sounds While away from your desk 7 Press the key To deactivate Remote Call Forward if 1 Lift the handset T saa 2 If calling from a telephone outside the maa f ses system dial the direct system access number and wait for the dial tone aa 3 Dial the Remote Call Forward maa Deactivate FFC maa aa 4 Dial your Station Control Password maa maa aa 5 After hearing the dial tone dial your DN maa maa 6 Press the key While away from your desk Securing your telephone The Electronic Lock feature is controlled using your Station Control Password To change your Station Control Password please refer to Security features on page 14 To lock your telephone Uu 1 Lift the handset T HH 2 Dial the Electronic Lock Activate FFC Ban maa maa 3 Dial your Station Control Password Goo maa 4 Choose one of the following If dialing locally press the Goodbye ees key Goodbye If dialing the FFC remotely dial your maa DN maa Boo maa To unlock your telephone ER 1 Lift the handset T 2 Dial the Electronic Lock Deactivate maa FFC maa While away from your desk Goodbye 3 Dial your Station Control Password 4 Choose one of the following If dialing locally press the Goodbye key If dialing the FFC remotely
9. telephone e Password protected telephone features for example Remote Call Forward Your initial SCPW is defined by your system administrator Contact your system administrator for detailed information To change your password SCPW 1 Press the Services key Services 2 Press the Navigation keys to scroll and highlight Password Admin Select 3 Press the Select soft key About the Nortel IP Phone 2001 Select Use the dialpad to enter your password at the prompt Press the Navigation keys to scroll and highlight New Password Press the Select soft key Use the dialpad to enter the new password Press the Select soft key to accept the new password Note If you have been locked out of your IP Phone 2001 or have forgotten your SCPW contact your system administrator Connecting the components Connecting the components Before you begin CAUTION Damage to equipment Do not plug the IP Phone 2001 into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack Connecting the components of the phone 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone Connect the other end to the jack on the handset 2 Connect one end of the CAT 5 line cable to the LAN Ethernet port located on the back of
10. 2 Choose one of the following Select Press the Select soft key to save the language and return to the g Telephone Option menu Press the Cancel soft key to keep existing configurations Selecting date time format There are several date time formats based on the 12 hour clock or the 24 hour clock To select a date time format press the Services key and select Date Time from the Telephone Option menu To select a date time format EL 1 Press the Navigation keys to scroll and highlight the desired format Sample Re formats appear in the upper right side of the display area 2 Choose one of the following Select Press the Select soft key to save the format and return to the g pa Telephone Option menu Press the Cancel soft key to keep existing configurations Configuring options Selecting local dialpad tone Use the Local DialPad Tone option if you want the telephone dialing keys to produce a sound when you press them Your choices are Dual Tone Multi Frequency DTMF sounds e asingle tone No sound To choose a local dialpad tone press the Services key and select Local DialPad Tone from the Telephone Option menu To select local dialpad tone di 1 Press the Navigation keys to scroll and GE highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone
11. Nortel IP Phone 2001 About the Nortel IP Phone 2001 The Nortel IP Phone 2001 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 All features are not available on all telephones Consult your system administrator to verify which features are available for your use Note 2 In this guide soft key labels display directly above the soft key Basic features The IP Phone 2001 supports the following features e four soft keys self labeled providing access to a maximum of ten features Note Some IP Phone 2001 phones are not configured to support soft key functionality Consult your system administrator e multi field LCD display screen e speaker for on hook dialing or on hook listening e volume control bar for adjusting ringer speaker and handset volume e two specialized fixed keys Services Message Inbox e three call processing fixed keys Line Hold Goodbye e automatic network configuration About the Nortel IP Phone 2001 Figure 1 illustrates the IP Phone 2001 Figure 1 IP Phone 2001 Message waiting indicator Incoming call indicator NORTEL NETWORKS LCD display screen Soft keys self labeled Navigation keys Services key Message Inbox key Goodbye key Hold key Line key Volume control bar Telephone controls Note Some IP Phone 2001 phones come with optional key caps Text in parenthesis indicate
12. highlight one of the following Ringer Handset On hook dialing listen Buzzer Press the Select soft key Choose one of the following to increase or decrease the volume Press the Lower Higher soft keys Press the Navigation keys Configuring options 4 Choose one of the following Select Press the Select soft key to save the volume level and return to the a Telephone Option menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust the LCD display screen contrast press the Services key and select Contrast adjustment from the Telephone Option menu To adjust the display screen contrast 1 To increase or decrease the display Lower Hisher contrast level choose one of the PR Press the Lower Higher soft keys efit Press the Navigation keys 2 Choose one of the following Select Press the Select soft key to save the contrast level and return to the MW am Telephone Option menu Press the Cancel soft key to keep existing configurations Selecting a language The display can show information in any of several languages To choose a language press the Services key and select Language from the Telephone Option menu Configuring options To select a language EE 1 Press the Navigation keys to scroll and highlight the desired language for example German Deutsche Deutsche
13. is no longer NETWORKS operational A Logged Out message displays on your telephone alerting you that your office telephone is being used for Virtual Office Additional phone features To regain operation of a telephone being used for Virtual Office Choose one of the following Home 1 To completely disconnect your office kos telephone from the remote telephone a Press the Home soft key or nnn b Enter your User ID and password tt this logs the office telephone back maa on to your office network Urtual 2 To use your office telephone as the remote telephone for Virtual Office key press the Virtual soft key to log in to another IP Phone Logging out of Virtual Office To log out from a remote telephone 1 Press the Services key Services 2 Press the Navigation keys to scroll and highlight Virtual Office Logout Select 3 Press the Select soft key Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on screen The following table lists error messages and actions to correct the causes Table 1 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Busy try again Probable Cause Remote IP Phone is active not idle Action Wait for remote telephone to become idle and try again ACD IP Phone is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Ma
14. keys self labeled are located below the LCD screen The LCD screen above the key changes based on the active feature Note When a triangle appears before a key label the feature is active When a message has been left for the user the Message waiting indicator flashes Also this indicator flashes when the telephone ringer is ON About the Nortel IP Phone 2001 Telephone display The IP Phone 2001 has two display areas e The upper display area contains single line information for items such as the caller number caller name feature prompt strings user entered digits date and time information and telephone information e The lower display area provides soft key label information Figure 2 shows the idle LCD screen Figure 2 IP Phone 2001 screen RTEL NETWORKS Local Directory Number Date Time Display Call Party information Feature Status information Soft key labels Soft keys self labeled About the Nortel IP Phone 2001 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your telephone Call features and FFCs must be assigned to your telephone and supported by system software Security features Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your
15. one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Press the Line DN key to return to the call To charge a call to an account when you transfer a call Trans Press the Transfer soft key The call is placed on hold Dial the Call Detail Recording FFC Dial the charge account number After the dial tone dial the number to where the call is to be transferred Additional calling features Trans 5 Press the Transfer soft key when you E hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer key To charge a call to an account when you add someone to a conference call Conk 1 Press the Conference soft key The call is placed on hold it 2 Dial the Call Detail Recording FFC Gan maa aa 3 Dial the charge account number Boo maa aa 4 Dial the number of the person you want FIT to add to the conference maa Cont 5 Press the Conference soft key Additional calling features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You receive a busy signal after dialing a telephone number 1 Enter the Override FFC to in
16. press the Ring Again soft key a second time Enter the Ring Again Deactivate Bas maa FFC Boo maa Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial with the handset ER 1 Lift the handset T ECR 2 Press the Line DN key Line To use Last Number Redial without lifting the handset 7 Without lifting the handset press the Line kule ies DN key twice the last number dialed is Line Line automatically redialed Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code To create a Speed Call number Secltl 1 Press the Speed Call Controller soft key The triangular icon flashes en indicating programming mode 2 Atthe prompt saa Enter a one two or three digit H code 0 999 maa f required enter the access code for example 9 Enter the telephone number internal external or long distance number SecC Ll 3 Press the Speed Call Controller soft key again to save the code and number k The flashing icons turns off To make a Speed Call 1 Lift the handset T SecC Ll 2 Press the Speed Call Controller soft Making a call 3 Dial the Speed Call code to automatically dial the number Making a System Speed Call Use the System Speed Call feature to
17. should know Terms you should know Attendant A telephone operator in your organization Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat5 Balanced 100 Ohm cable and associated connecting hardware whose transmission characteristics are specified up to 100 MHz It is used by 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Category 5 is the most popular cable used in new installations today Communication Server 1000 Your office communication system Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Fastbusy A signal given to indicate that all outgoing lines are busy or an error condition exists for example a misdialed number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Terms you should know Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status
18. the telephone identified with a LAN icon Plug the other end of the CAT 5 line cable into the IP network 3 Contact your installation technician for the proper power option This telephone can be powered by an AC adapter or over a LAN 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 5 Secure the telephone footstand to the telephone base Connecting the components Figure 3 IP Phone 2001 connections LAN Ethernet port Handset jack AC Adapter jack Configuring options Configuring options The IP Phone 2001 Services menu lists the following submenus The Telephone Option menu enables you or your system administrator to configure telephone preferences Figure 4 illustrates the choices available in this menu The Password Admin menu enables you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an IP Phone 2001 Class of Service is configured for Virtual Office and Branch Office For more information see page 60 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 2001 phones Consult your system administrator Figure 4 Telephone Option menu Volume adjustment Local DialPad Tone Contrast adjustment Set Info Language Ring type Date Time Using the Telephone O
19. d Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant Nortel Nortel Logo the Globemark This is the Way This is Nortel Design mark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Document Number NN 10300 048 Document Release Standard 4 00 Date August 2005 Produced in Canada THIS ts THE WAY Internet address THIS IS N RTEL http www nortel com N RTEL
20. dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call GC a 1 Lift the handset T 2 Choose one of the following Zagar sonit Press the System Speed Call SScUsr soft key or kzz Press the System Speed Call Controller SScCtl key 3 Dial the Speed Call code to automatically dial the number Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash To answer a call Pr Lift the handset T Note Do not use the Line DN key to answer a call While on an active call While on an active call Use the following features during an active call e Placing a call on hold on page 34 Transferring a call on page 34 e Using Timed Reminder Recall on page 35 e Using Call Park on page 36 e Recording a Calling Party Number on page 38 e Tracing a malicious call on page 38 Placing a call on hold Use the Hold feature when talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold a Press the Hold key Hold To retrieve a call on hold ey Press the Line DN key Line Transferring a call Use the Transfer feature to redirect a call to the appropriate person While on an active call To use th
21. e Transfer feature to direct a call to a third party Trans 1 Press the Transfer soft key The other party is on hold and a dial tone sounds see 2 Dial the DN number to which the call is sum transferred Trans 3 When that number rings or a person answers press the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete od If the person called is not available press the Line DN key to reconnect to Line the original call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To activate Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold 2 Dial the number to which the call is being transferred While on an active call 3 Choose one of the following to start the recall timer Press the Transfer soft key again Replace the handset before the extension answers If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings dT 1 Lift the handset to reconnect to the original caller Trans 2 Choose one of the following kv Press the Transfer soft key and repeat the transfer to a different DN Ifthe transfer is picked up while you are on the line press the Goodbye Goodbye key to complete the transfer Using Call Park
22. em administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Additional phone features Table 1 Troubleshooting Virtual Office Part 3 of 3 Displayed Message Probable Cause Action Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if problem persists Server Unreachable Network problem Notify system 2 administrator if problem persists Using Media Gateway 1000B This section provides more information on the following topics e Using Test Local Mode on page 69 Using Resume Normal Mode on page 69 e Troubleshooting MG 1000B on page 70 The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for 10 minutes Additional phone features Loca
23. ference call a 46 Using Group Call EE EE ee 47 Working without interruption see ska ee ks ee eee 49 Using Make Set Busy EE EE EE ke ee ee 49 Additional calling features sae EE Ra ER RR RE RR 50 Using Call Page Connect to make an announcement 50 Charging a call or charging a forced call 51 Using Enhanced Override EE EE Ee ee eie 54 Using Forced Camp on EE EE EE EE Ee ee ee 55 Overriding a busy signal EE cee eee eee 56 Using Privacy Release EE EE Ee ee ee 56 Using Radio Page 0 eee 57 Additional phone features 200000000 eee 60 Using Virtual Office EE EE EE Ee ee ee 60 Logging in to Virtual Office Aa 61 Using Virtual Office on your remote telephone 62 Using Virtual Office on your office telephone 64 Logging out of Virtual Office 65 Troubleshooting Virtual Office 66 Using Media Gateway 1000B EE EE EE Ee ee 68 Using Test Local Mode EE EE Es se 69 Using Resume Normal Mode EE naken 69 Troubleshooting MG 1000B 70 Using Hospitality features Aa 71 Configuring Automatic Wake Up 71 Using External Server Applications 73 Flexible Feature Codes FFCS 74 Terms you should know 222 EER RR kke ee ee 75 About the
24. for each key 2 Choose one of the following Select Cancel Press the Select soft key to save the tone selection and return to the k pak koz Telephone Option menu Press the Cancel soft key to keep existing configurations Selecting a Ring type Use the Ring type option to configure the telephone s ring tone To choose a ring type press the Services key and select Ring type from the Telephone Option menu Configuring options To select a ring type EE 1 Press the Navigation keys to scroll and highlight one of the ring types Ring type 3 2 Press the Play soft key to sample the ring tone Flau Select 3 Choose one of the following Press the Select soft key to save the ring type and return to the Telephone Option menu Stor Press the Stop soft key and use the Navigation keys to select a different or ring type Press the Cancel soft key to keep existing configurations KI th Da m uma Viewing telephone information The Set Info option displays the following telephone specific information e IP address e Hardware ID of the IP Phone e Current firmware version To view telephone information press the Services key and select Set Info from the Telephone Option menu Configuring options To view telephone information 1 Press the Navigation keys to scroll through the list containing telephone O information Cancel 2 Press the Cancel soft key to
25. interrupt another call To override a busy engaged signal You dial a telephone number and receive a busy signal Enter the Override FFC The people in the targeted call receive a tone for approximately one second After the Override feature joins you to their call a short tone repeats every 16 seconds To end the connection Press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release on an established call PruFle Press the Privacy Release soft key during a i 7 A person joins the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Additional calling features Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page CE a 1 Lift the handset 2 Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone oo 3 Dial the number of the party you want to it page After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number mm 4 If your call goes unanswered for a preset time period and a 15 second high Goodbye pitched tone
26. is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Terms you should know Soft keys self labeled A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Option menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchh
27. itiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy engaged signal 2 Enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To disconnect Enhanced Override Press the Goodbye key Goodbye Additional calling features Using Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on You receive a busy signal after dialing a telephone number 1 Enter the Override FFC to initiate a Forced Camp on Note The person you called receives a tone You receive a ring ringback signal or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed 2 Hang up the telephone 3 When the person you called finishes their call your telephone automatically dials the number Both telephones ring To answer a call camped on to your extension When the telephone rings lift the oy a handset Note You can program your telephone for either Camp on or Call Waiting but not both Additional calling features Overriding a busy signal Use the Override feature to override a busy signal and
28. ke Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 1 Troubleshooting Virtual Office Part 2 of 3 Displayed Message Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password Action Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in to a remote IP Phone 2002 IP Phone 2004 or IP Softphone 2050 from an IP Phone 2001 some restrictions apply Go to an IP Phone 2002 IP Phone 2004 or IP Softphone 2050 and try to log in again or consult your syst
29. key While away from your desk To reinstate Call Forward to the same number Fur Fud Press the Forward soft key twice Using internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To activate Internal Call Forward a 1 Lift the handset and enter the Internal T Call Forward Activate FFC 2 Dial the DN to which your internal calls will be forwarded 3 Hang up LIL maa Ban SEB CG a To deactivate Internal Call Forward oa a Lift the handset and enter the Internal T Call Forward Deactivate FFC While away from your desk Using Remote Call Forward Use Remote Call Forward from any phone other than your own to forward your calls to any DN To activate Remote Call Forward gap 1 Lift the handset T mag 2 If calling from a telephone outside the maa system dial your direct system access maa f number and wait for dial tone HHH 3 Dialthe Remote Call Forward Activate maa FFC to activate the feature maa aa 4 Dial your Station Control Password A ma dial tone sounds maa aas 5 Choose one of the following maa Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 aa 6 Dial the number to which calls are being
30. l Mode If the WAN connection goes down the telephone loses communication with the Main Office TPS It then registers with the MG 1000B and receives telephone services from the branch office When in Local Mode the telephone displays LOCAL MODE Using Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Press the Services key D t Services 2 Press the Navigation keys to scroll and highlight Test Local Mode 3 Press the Select soft key the telephone e resets and registers to the MG 1000B i ir HA ir mo ct Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Press the Services key to access the Services menu Services Additional phone features ED gz Select 2 Using the Navigation keys highlight Resume Normal Mode 3 Press the Select key the telephone registers back to the Main Office Troubleshooting MG 1000B MG 1000B can display error messages on screen The following table lists error messages and actions to correct the causes Table 2 Troubleshooting MG 1000B Display Message Probable Cause Action
31. ng Call Page Connect to make an announcement on page 50 e Charging a call or charging a forced call on page 51 Using Enhanced Override on page 54 e Using Forced Camp on on page 55 e Overriding a busy signal on page 56 e Using Privacy Release on page 56 e Using Radio Page on page 57 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system To use Call Page gf 1 Lift the handset T At 2 Dial the Page Trunk Access Code to aes complete the connection to the page maa system 3 Make your announcement Additional calling features mm 4 Press the Goodbye key Goodbye Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a call before you dial ER 1 Lift the handset it Charae 2 Choose one of the following kv Press the Charge soft key Dial the Call Detail Recording FFC ma j ona 3 Dial the charge account number Ban maa maa 4 When the dial tone sounds dial the FIT FIT number maa To charge a call in progress 1 Choose one of the following Trans Conf Press the Transfer soft key or Press the Conference soft key Additional calling features Charse Choose
32. ng the Charge key see Charging a call or charging a forced call on page 51 CParts 3 Press the Call Party soft key to return to k the call Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone While on an active call To activate Call Trace Trans Cont 1 Choose one of the following koz Press the Transfer soft key Press the Conference soft key 2 Dialthe SPRE code followed by 83 or enter the Call Trace FFC to automatically reconnect Note Contact your system administrator for the Call Trace feature SPRE code While away from your desk While away from your desk Use the following features when you are away from your desk e Using Call Forward on page 40 e Using Internal Call Forward on page 41 Using Remote Call Forward on page 42 e Securing your telephone on page 44 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is in the process of ringing that call cannot be forwarded To forward your calls or change the forward number Fur 1 Press the Forward soft key aa 2 Dial the DN where you want to forward ses your Calls Fund 3 Press the Forward soft key To deactivate Call Forward Fur Press the Forward soft
33. of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls On the IP Phone 2001 this information area is a one line by 24 characters If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 character area which displays date and time or application information Interrupted dial tone A broken or pulsed dial tone heard when you access some features on your telephone Message Inbox A fixed key on the IP Phone 2001 that connects to your voice messaging system when the key is pressed Terms you should know Message waiting indicator Incoming call indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Ringback ring tone A sound indicating that a call you have made
34. ook A button that the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User Interface Screen displays that interact with the end user as a result of an action or event Terms you should know Volume control bar A rocker bar you press to increase or decrease the volume of the ringer handset headset and the speaker Terms you should know Index A About the IP Phone 2001 9 Answer a call 33 Attendant 75 Automatic Wake Up 71 B Basic features 9 C Call features and Flexible Feature Codes 14 Call Forward 40 Call Page 50 Call Page Connect 50 Call Park 36 Call party information 75 Calling Party Number 38 Charge a call or charge a forced call 51 Conference call 46 Contrast adjustment 21 D Date time display 75 Date Time format 22 Direct system access 43 Directory Number 75 DN 75 E Electronic Lock 44 Enhanced Override 54 External server applications 73 F Fastbusy 75 Feature display 75 Fixed key 76 Flexible Feature Code FFC 41 42 43 47 54 76 Flexible Feature Codes FFCs 74 Forced Camp on 55 Forward key 40 G Goodbye key 11 76 Group Call 47 H Hold 34 Hold key 11 Hospitality features 71 l Indicator status 76 77 Information display 76 Information line 76 Internal Call Forward 41 Inter
35. ption menu Use the Telephone Option menu to access the following Adjusting the volume on page 20 Adjusting the display screen contrast on page 21 Selecting a language on page 21 Selecting date time format on page 22 Selecting local dialpad tone on page 23 Configuring options e Selecting a Ring type on page 23 e Viewing telephone information on page 24 When an option has a sublist an ellipsis appears after the option To use the Telephone Option menu 1 Press the Services key Services Press the Navigation keys to scroll and highlight Telephone Option N Select 3 Press the Select soft key Press the Navigation keys to scroll and highlight an option for example Language A Select 5 Press the Select soft key The display provides information required to adjust your selection 6 Choose one of the following Select Cancel Press the Select soft key to save changes and return to the koz os kez Telephone Option menu Press the Cancel soft key to keep existing configurations Configuring options Adjusting the volume To adjust the volume press the Services key and select Volume adjustment from the Telephone Option menu Choose one of the following e Ringer e Handset e On hook dialing listen Buzzer To adjust the volume Select Lower Hisher or Press the Navigation keys to scroll and
36. return to k the Telephone Option menu Making a call Making a call This section describes the various methods that you can use to make a call e Using off hook dialing on page 26 e Using on hook dialing on page 27 e Using Predial on page 27 e Activating Ring Again on page 29 Using Last Number Redial on page 30 e Using Speed Call on page 31 e Making a System Speed Call on page 32 Using off hook dialing Use the off hook dialing option to dial the number after you have lifted the handset Pe 1 Lift the handset T IL 2 Dial the number maa maa 3 To terminate the call choose one of the gt following ad Replace the handset into the cradle Press the Goodbye key Goodbye Making a call Using on hook dialing Use on hook dialing to dial the number before lifting the handset a Or Goodbye Using Predial 1 Leave the handset in the cradle Press the Line DN key Dial the number when the dial tone sounds When the called party answers lift handset the To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key Use the Predial feature to enter preview and edit numbers before dialing To use Predial 1 Without selecting the Line DN key enter the number to be dialed Making a call ke das Line Or
37. rupted dial tone 76 L Language selection 21 Last Number Redial 30 Line key 10 Local DialPad Tone 23 M Make Set Busy 49 Malicious call trace 38 Media Gateway 1000B 68 Meet me page 57 Message key 11 76 Message waiting indicator 12 77 N Navigation keys 11 77 O Off hook 77 Off hook dialing 26 On hook dialing 27 Override 54 Override a busy signal 56 P Page Meet me code 57 Paging tone 77 Predial feature 27 Privacy Release 56 R Radio Page 57 Record a Calling Party Number 38 Remote Call Forward 42 Ring Again 29 Ring type 23 Ringback ring tone 55 77 S Secure your telephone 44 Services key 11 77 Services menu 18 Shared Directory Numbers 77 Soft keys self labeled 12 78 Special dial tone 78 Special Prefix code SPRE 77 Speed Call 31 Speed Call System 32 Station Control Password 43 Station Control Password SCPW 78 Status Messages 78 Switchhook 78 System or Switch 78 System Speed Call 32 T Telephone controls 10 Telephone display 13 Telephone information 24 Timed Reminder Recall 35 Transfer a call 34 U User Interface 78 V Virtual Office 60 Virtual Office login 61 Virtual Office logout 65 Virtual Office on your office tele phone 64 Virtual Office on your remote tele phone 62 Volume adjustment 20 Volume control bar 10 Nortel Communication Server 1000 IP Phone 2001 User Guide Copyright Nortel Networks Limited 2005 All Rights Reserve
38. s labels appearing on the key caps For example Goodbye Epy DY Use the Volume control bar to adjust the volume of the ringer handset and speaker Press the right side of the rocker bar to increase volume press the left side to decrease volume kci Use the Line DN key to access the single Sk line and activate on hook dialing No status Line icon or LED is provided About the Nortel IP Phone 2001 Use the Goodbye key to terminate an active call Goodbye re Press the Hold key to put an active call on hold Press the Line DN key to return to Hold the caller on hold Press the Message Inbox key to access your voice mailbox E Msg Inbox Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen Press the Services key and use the Navigation keys to access the following Services items e Telephone Options D ap Volume adjustment Contrast adjustment Language Date Time Local DialPad Tone Set Information Ring type e Password Admin Station Control Password e Virtual Office Login and Virtual Office Logout if Virtual Office is configured About the Nortel IP Phone 2001 Continued Fud gt Fud ER Note 1 Press the Services key to exit from any menu or menu item Note 2 The Password Admin menu is not available on all IP Phone 2001 phones Consult your system administrator Soft
39. se ee se eee eee eee 20 Adjusting the display screen contrast 21 Selecting a language EE EE EE ER ee 21 Selecting date time format 22 Selecting local dialpad tone 23 Selecting a Ring type 0 23 Viewing telephone information 24 Making a call s s 22 MEE RE EE ER KAL RR N RR NA a Re EK 26 Using off hook dialing EE EE eee 26 Using on hook dialing EE EE EE ee 27 Using Predial 2 2 000 eee RG NA KARGA NAA ie EE eee es 27 Activating Ring Again ee EE Ee eee 29 Using Last Number Redial EE EE EE EE Ee ee 30 Using Speed Call EE EE ee 31 Making a System Speed Call EE EE EE ee 32 Answering a call es ka ee RR RR RR RR RR RR 33 While on an active call osse ek sae EE RR RR RR RR RR Ri 34 Placing a call on hold EE Ee eee 34 Transferring a call EE Ee eee 34 Using Timed Reminder Recall 20 2 35 Using Call Park EE redisen ee 36 Recording a Calling Party Number se Ee ee 38 Tracing a malicious call EE EE EE Ee ee ee 38 While away from your desk ss see saak ek Re eke 40 Using Call Forward EE EE Ee ee ee ee 40 Using Internal Call Forward EE EE ee eie 41 Using Remote Call Forward anaana aaa 42 Securing your telephone EE EE ee eee 44 Talking with more than one person 46 Setting up a con
40. sounds followed by silence press the Goodbye key or replace the handset Additional calling features To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party there is no need to redial the number of the called party RadPas 1 Press the Radio Page soft key A special dial tone sounds aa 2 Dial the Radio Paging Access FFC aa The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number saa 3 If your call goes unanswered for a preset time period and a 15 second high Goodbye pitched tone sounds followed by silence press the Goodbye key or replace the handset To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your line DN If the Radio Page system is configured up to function in Meet me mode you can answer the page call from any telephone ng a 1 Lift the handset 2 Dial the Radio Page Answer FFC The paging tone sounds Additional calling features 3 Dial your own DN to connect to the paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Additional phone features Additional phone features The following phone features are available on some IP Phone 2001 phones Contact your system administrator to find out if they are available to you
41. ss the Select soft key Additional phone features mag 6 At the prompt enter the home Station ses Control Password SCPW Note 1 If the User ID is not found locally the message Locating Remote Server displays Note 2 After three failed login attempts wait one hour before attempting to log in again A successful login transfers all the features time date and tones to your remote telephone from your office telephone Using Virtual Office on your remote telephone Figures 5 to 8 illustrate IP Phones logged on to an IP Phone 2001 using Virtual Office Figure 5 Logged on to an IP Phone 2001 using an IP Phone 2001 RTEL NETWORKS Additional phone features Figure 6 Logged on to an IP Phone 2001 using an IP Phone 2002 NORTEL NETWORKS User 45645 Trans Conf Fug Hore Figure 7 Logged on to an IP Phone 2001 using an IP Phone 2004 N RTEL NETWORKS Additional phone features Figure 8 Logged on to an IP Phone 2001 using an IP Softphone 2050 On the displays of IP Phone 2002 and 2004 and IP Softphone 2050 the feature keys remain empty except for the appearance of your DN as your IP Phone 2001 does not support feature keys A User information line appears on all displays listing the number of your office telephone Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and
42. verify the time for the Automatic Wake Up call 3 Goodbye 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC 3 Dial the Automatic Wake Up time in a 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 4 Press the Goodbye key Using External Server Applications Using External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2001 For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use this table to keep track of the FFCs assigned by your system administrator Table 3 FFCs FFC Feature FFC Feature Automatic Wake Up Malicious Call Trace Activate Automatic Wake Up Pickup Ringing Number Deactivate Automatic Wake Up Verify Remote Call Forward Activate Call Detail Recording Remote Call Forward Charge Account Deactivate Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Station Control Password Change Internal Call Forward Virtual Office Terminal Activate Log On Internal Call Forward Virtual Office Terminal Deactivate Log Off Terms you
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