Home

Dish Network 138410 Satellite TV System User Manual

1. cccccecceeceeeeeeeeeees 25 Chapter 3 Using the System ccccceeseseeeeeeeeeceneeeeeeseneeeeneseenenes 31 Using the Remote Control cccccccseccsccceeeceeeceeeceuseeeeeeeeeseeesaeeenens 31 Changing Channie lS sserirrini inian a a E 35 WSING Me MENUS enie a l 35 USING Text FICIOS ssciasextncus eE a A 37 Using the Program GUJE sissies a a 38 Using the Program Banner cccccceccceececccsecseeceeeceesesceeeesenseneeans 40 Using the Browse Banner cccccccecceeeceeeceeceeeceeeceesaseeeeesensasenans 40 Ordering Pay Per View Programs cccceccsecceeceeeeeeeeeeseneeeeeeesaneeas 42 Using Themes and Search ccccccccsecceecceececeeeceseccueccueecueesueessenenens 42 Using dish home Interactive TV Applications cccccccceeeeeeeeeeeees 44 USING Favorites LISIS cciheu cexteticn te turcnutcceudredy aul Sut ids jap a N tee daseulewedaince 44 Usmo THINGS seria A n ar 46 Setting Up the Receiver to Control a VCR eerserssrerrerrerrrrerrerreen 52 Page i USIT LOCE S aoe e a ta sues anne ea aueeea amines each nen waueensG 54 using Caler ID reiri eene a epdaionwens 59 Advanced Features sicvetaincssrsoecdunsiucs aeivied uate ti onsantasnerncasusdenaieesaalcarsialen 61 Display Options for Local Channels ccccccccceeeseeeeeeeeeeeeeeeeaeeeees 63 Changing Program Languages ccccscceseccceeeceeeeseeeeaeeeeeeeseeeseeesaues 63 Control Other Devices with the
2. Megatron Memorex MGA Mitsubishi Montgomery Ward Motorola MTC Multitech NAD National NEC Nikkai Nikko Onwa Optimus Optonica Orion Osaki Panasonic Philco Philips Pioneer Portland Price Club Prism Proscan Proton 627 654 590 627 653 654 659 675 678 720 Quasar 508 509 651 663 673 676 698 700 747 Radio Shack Realistic 526 541 590 607 612 645 650 652 654 655 657 658 661 662 663 668 670 683 698 730 RCA 503 505 548 586 630 633 634 636 641 645 646 648 650 651 652 653 654 656 661 663 665 667 668 670 681 691 698 701 708 715 716 725 742 749 573 627 652 653 672 680 Sampo 506 519 652 654 re 658 663 664 665 698 730 746 502 617 627 631 635 637 654 Samsung 505 506 516 523 526 566 573 612 627 647 652 653 654 655 656 658 659 664 665 667 669 670 679 680 704 717 730 738 Scott 526 534 537 541 600 652 654 655 657 661 662 665 670 677 682 696 701 Sears 523 534 542 563 590 595 601 604 617 627 631 635 645 646 650 652 654 656 659 661 668 670 682 683 688 691 703 725 726 Sharp 521 526 585 605 607 628 629 652 654 655 658 669 670 674 679 739 740 741 Soundesign 525 536 541 627 652 654 657 659 661 665 666 682 Sylvania 506 525 536 566 568 569 573 600 610 652 654 656
3. First make sure the receiver is turned on Press the POWER button on the remote or press the POWER button on the receiver There are two ways to find information on programs Tip The system automatically displays programs based on the current day and time You can advance the Guide to view informa tion on future programs but not programs that have already ended Page 4 Press GUIDE When the Program Guide opens use the UP or GUIDE DOWN ARROW to view information on other channels High light a program in the Program Guide and then press SELECT OK to watch it While viewing a program press the BROWSE RIGHT ARROW button Then press either the UP or DOWN ARROW The information on other channels will appear in the Browse Banner at the bottom of the screen Press SELECT OK to watch the program magon og Quick Tour of the Menus Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu See Chapter 3 Using the System for more information about these and other features 1 Press the remote control MENU button to open the Main Menu Main Menu 1 Program Guide 6 System Setup 2 Themes amp Search 7 Timers 3 Mail 8 Customer Support 4 Favorites 9 Dish Home 5 Moret 0 Cancel 2 Press the 1 button to select the Program Guide option on the Main Menu This opens the Program Guide on the TV screen You can use the Program Guide
4. A You agree to pay all amounts billed for Services and to pay all taxes fees and other charges if any which are now or may in the future be assessed on the Services you receive from us Unless you prepay for a multi month subscription to Services we will bill you each month in advance for Services ordered by you or anyone who uses your DISH Network Equipment whether with or without your permission until you cancel the Services The bills you receive will show the total amount due the payment due date payments credits purchases and other charges to your account B You agree to pay us in full monthly by the payment due date for the Services and for any other charges due us including any fees set forth in this Section 2 Payment of your bill after the due date will result in you paying us a Late Payment Fee Other fees and charges may also be assessed If partial payments are made they will be applied first to the oldest outstanding bill If you send checks or money orders marked payment in full we can accept them without losing any of our rights to collect any other amounts owed by you notwithstanding your characterization of the payment DISH Network does not extend credit to our customers and the Late Payment Fee is not interest a credit service charge or a finance charge You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below we may report such
5. Hiding Adult Channels 58 How Resetting the Receiver Affects Locks 73 How to Set Locks A Two Step Process 54 Locking Pay Per View Programs 58 Locking the Receiver Front Panel Control Buttons 57 Opening the Locks Menu 54 Manual Event Timer 46 Menus Browse Banner 40 Closing the Menus 35 Displaying Program Information 40 Highlighting a Choice in a Menu List 36 Lists of Choices in the Menus 36 Menu Options 35 Opening the Menus 35 Program Guide 38 Selecting a Choice in a Menu List 36 Selecting a Menu Option 36 Time Out Feature 35 Using the Menus 35 On Screen Messages 78 Opening the Menus 35 Opening the Program Guide 39 Options Menu 35 Ordering Pay Per View Programs 42 Pay Per View Programs Locking Pay Per View Programs 58 Problems and Solutions Tables 77 Using the Remote Control 81 Program Banner 40 Program Guide Opening 39 Selecting a Program 39 Page 99 QAM Installations 76 Quick Start Guide 3 Quick Tour of the Menus 5 Rain and Snow Fade 9 Rating Content Code Locks 55 Receiver Back Panel 13 Front Panel 11 Resetting the Receiver 73 Telephone Communication 97 Receiver Back Panel 13 Receiver Front Panel 11 Locking the Front Panel Control Buttons 57 Smart Card Access Door 11 Remote Control Device Codes Check the 67 Device Codes Scan for 66 Remote Control Buttons 31 Using the Remote Control 81 Remote Control Modes 64 REN 97 Resetting the Receiver 73 Ringer Equivalence Number REN
6. Receiver Serial Number Receiver Conditional Access Number Smart Card Conditional Access Number 138410
7. 539 541 573 590 627 636 642 648 652 654 655 657 658 659 660 661 662 665 666 667 669 670 677 679 682 692 696 699 720 Envision 506 573 652 654 660 664 Funai 534 541 657 661 662 677 682 694 508 509 543 544 630 645 646 650 651 652 654 659 661 663 665 667 668 670 673 676 681 690 691 698 701 715 716 725 728 742 Goldstar 505 523 526 545 546 566 573 652 653 654 655 656 658 659 660 664 665 670 671 678 693 730 747 ma o Hitachi 523 526 548 549 553 554 555 585 597 626 636 638 643 648 652 654 655 665 668 669 670 672 673 702 718 726 JC Penney 505 506 516 525 526 543 546 631 645 646 650 652 653 654 658 659 664 667 668 670 673 676 678 680 690 691 701 725 726 728 730 JVC 508 557 559 642 649 655 667 673 676 726 735 736 737 Kawasho 548 561 573 652 654 664 Kenwood 506 573 652 654 656 659 660 664 679 681 Kloss Novabeam 657 663 698 723 724 ea a OOOO 526 539 541 573 657 658 661 662 664 665 670 696 563 566 590 595 667 631 635 645 646 650 654 659 668 678 683 691 701 725 Magnasonic 573 659 660 669 672 677 Magnavox 506 520 525 536 566 567 568 573 610 652 654 656 659 660 664 665 666 669 671 673 674 677 723 724 729 Marantz 506 566 573 652 654 660 664 665 671 678 681
8. 670 672 674 Yamaha 505 506 573 652 653 654 656 664 666 672 679 Zenith 501 520 639 652 672 675 693 747 Page 87 Chapter 4 Reference VCR Codes If programming in AUX mode Press 1 before entering the VCR code 517 518 520 568 682 534 591 592 594 675 676 677 684 681 685 687 688 554 592 594 605 607 675 677 678 679 683 684 506 534 546 547 559 588 684 Emerson 505 506 508 509 511 512 534 559 568 588 590 618 676 678 684 687 588 608 610 684 688 ra 550 551 552 554 572 591 605 607 675 678 679 Gradiente 588 687 Page 88 Harmon Kardon Hitachi 536 538 539 540 588 595 597 680 682 686 Harwood Hinari ITT 554 581 591 592 594 595 600 674 675 676 678 679 680 681 685 686 687 Jensen 595 680 682 JVC 561 562 563 581 592 594 600 674 682 686 JC Penney 562 581 592 594 600 674 677 682 683 685 687 527 533 554 556 678 679 684 685 Marantz 554 556 581 585 592 594 600 602 674 677 678 683 Kenwood Magnasonic Magnavox Matsushita 507 533 549 554 566 581 585 588 608 675 676 678 686 687 688 MGA 512 567 568 Minolta 595 680 686 Mitsubishi 512 562 567 568 570 571 595 680 687 MTC 544 588 675 685 Multitech 579 588 675 677 681 NEC 562 581 592 594 600 602 674 677 682 683 Memorex VCR CODES
9. Broksonic 752 Sharp 712 713 714 715 749 Sherwood 646 670 736 738 744 Konka 753 Sony 639 645 650 687 728 729 730 Panasonic RCA Teac 684 737 Sansui Technics 643 644 652 742 746 Toshiba Toshiba 710 Yamaha 663 730 731 732 733 745 747 DVD VCR Combo Programming for combination devices Program the remote control in VCR mode and then in AUX mode press 1 before entering the DVD code JVC 689 Page 90 Appendix Limited Warranty This Limited Warranty is a legal document Keep it in a safe place Remember to retain your Bill of Sale for warranty service Any items returned without a copy of the Proof of Purchase will be considered out of warranty What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part EchoStar Technologies Corporation and its affiliated companies EchoStar warrant this system against defects in materials or workmanship as follows LABOR For a period of one 1 year from the original date of purchase if EchoStar determines that the equipment is defective subject to the limitations of this warranty it will be replaced at no charge for labor EchoStar warrants any such work done against defects in materials or workmanship for the remaining portion of the original warranty period Parts For a period of one 1 year from the original date of purchase EchoStar will
10. open the Main Menu by pressing MENU followed by 6 1 1 on the remote Select Check Switch An Attention screen will open Select Check to run Check Switch When Check Switch is complete you will see an Installation Summary screen If the screen shows the correct switch and the message Satellite reception verified for all satellites in your system go to the next step If the Installation Summary screen does not detect all of the satellites your system should be receiving check and retighten by hand the cable connections between your receiver LNBFs and switches in your system Then select Retest or Test to rerun Check Switch again Select OK or Cancel to return to the Point Dish screen Then select Cancel to exit the Point Dish screen An Attention screen will open This screen asks 1f the mounting and positioning of your dish is complete with a Locked indication in the Point Dish screen Since your system is already installed and your dish is pointed for the strongest possible signal strength you can select Yes The receiver will begin taking a software upgrade You will see the message shown below Warning A progress bar at the bottom of the screen will show how the software upgrade is progressing Installing the Receiver When the software upgrade is complete you will see a second message that the receiver s memory is now being programmed This message may disappear and your screen may go blank for a few minutes
11. program the remote to control the TV using code 748 and then repeat the instructions for the VCR using the same code Set Up the Remote Control Control Other Devices with the Remote You can set up the remote to control other devices using the device codes listed on page 86 In the following instructions the column on the left contains the instructions and the column on the right provides additional information 10 Instructions Turn the device on Find the brand name of the device in the tables starting on page 86 Press and hold the mode button until all the other mode buttons light up and then let go of the button The mode button flashes For AUX mode only Press 0 for a second TV or 1 fora second VCR or 2 for a tuner or amplifier Enter one of the three digit device codes from the table using the NUMBER PAD buttons If you want to program Limited Mode press 1 If not skip to step 7 Press POUND Press POWER to turn off the device If the device does not turn off go to step 10 Turn the device back on and try some other buttons to make sure they work If the code works for other buttons stop here If the code doesn t work redo steps 3 through 9 with another device code from the tables Additional Information Use the device s front panel buttons or its remote control If the brand isn t listed see Setting Up Using Device Codes Scan on page 86 For example hold TV for
12. 4 Select the Edit List Name option to open the virtual keyboard Note You cannot change the name of the All Chan or All Sub list 5 Name the Favorites List using one of the entry methods described on page 37 Note A list must have at least one character Two lists cannot have the same name Note At any time you can select Clear to clear the name 6 Select Save Using Timers Event timers let you to set up the receiver to tune in future programs and or record them on a VCR An event is a program sports event Pay Per View movie or anything else on satellite TV e You can set an automatic event timer for a program listed with start and stop times in the Program Guide e A manual event timer lets you set custom start and stop times for a timer Note If you want to have the Event Timer record to a VCR set up the receiver to control the VCR Event Timer Types Reminder Reminds you that a program is about to start Auto Tune Reminds you that a program is about to start tunes the receiver to the program when it begins VCR Reminds you that a program is about to start tunes the receiver to the program when it begins starts a VCR to record the program Note You can record only the program to which the receiver 1s tuned If you open any menu while recording a program on videotape the menu will also be recorded If you change the volume or press the MUTE button the volume change may be recorded depending on
13. 659 660 664 665 666 671 672 674 677 723 724 729 733 Symphonic 632 657 662 677 692 694 504 505 506 542 571 573 627 652 653 654 656 660 728 504 505 542 570 571 572 573 597 623 627 652 653 654 656 659 660 664 665 670 671 705 728 521 605 651 505 506 516 523 509 505 506 507 517 523 573 627 651 652 653 654 660 664 665 679 681 731 732 508 509 510 512 566 644 651 662 663 668 672 673 676 685 689 698 700 716 234 247 505 506 525 536 568 573 610 651 652 653 654 655 656 659 660 664 665 666 669 671 672 674 677 723 724 729 525 566 651 652 655 656 671 690 723 724 729 502 548 576 636 637 648 652 654 663 665 681 708 505 526 573 652 654 658 659 664 665 670 727 645 646 650 668 691 725 742 513 519 526 536 585 627 652 654 655 659 660 665 666 668 670 678 Device Codes Techwood 523 573 652 654 660 676 Teknika 504 505 512 516 523 524 525 526 534 536 541 573 644 652 653 654 655 657 658 661 662 664 665 666 670 672 675 680 681 682 685 726 727 Toshiba 516 590 617 631 635 667 678 680 683 688 750 Video Concepts 570 661 Wards 536 573 607 645 650 652 653 654 656 659 664 665 666 667 668 669 674 675 677 678 682 690 715 723 724 729 White Westinghouse 659 664
14. 9 to get an outside line go to step 5 Note Usually you need a telephone number prefix only for business installations For most residential installations all you need to do is set the telephone system type 5 Move the highlight to the Outside Line Prefix list Press the SELECT OK button to select the highlighted option Initial Set Up for Off Air Broadcasts or Cable 6 Select the Prefix Code option The receiver displays the same number of boxes highlighting the first box where you must enter the digits Use the NUMBER PAD to enter the prefix code As you enter each number the highlight moves to the next box 7 Select the Save option to save the settings Initial Set Up for Off Air Broadcasts or Cable The 8VSB TV Antenna Cable input on your receiver s back panel can be used Tip Using cable to receive and view programming from an off air antenna or cable service This labels makes it connection can support viewing both ATSC digital over the air broadcasts or analog NTSC over the air broadcasts It can also support viewing analog cable TV service This input connection can only be used when your receiver is activated with qualifying DISH Network programming easy to tell which cables connect to the receiver ports You can add local off air channels and assign them network affiliations After you have added channels you can access the channels via the Program Guide or the Browse Banner in much the same way as y
15. Appendix Page 114 Corporation the corporate parent of DISH Network and any tampering or other unauthorized modification to the Smart Card is strictly prohibited and may result in and subject you to legal action You agree to return the Smart Card to us upon request B Smart Cards are nontransferable Your Smart Card will only work in the DISH Network receiver to which it was assigned by DISH Network If you report to the Customer Service Center that your Smart Card was lost damaged defective or stolen we will replace it as long as there is no evidence of unauthorized tampering or modification A replacement fee will apply In addition in order to minimize downtime for your Equipment DISH Network will upon your request deliver a replacement Smart Card to you via overnight delivery Our Overnight Delivery Fee will apply C DISH Network reserves the right to alter software in your DISH Network receiver and provide content to PVR products through periodic downloads DISH Network will use commercially reasonable efforts to schedule these downloads in a manner that result in the least amount of interference with or interruption to your Service D Your DISH Network receiver contains certain components and software which are proprietary to DISH Network You agree that you will not try to reverse engineer decompile or disassemble any software or hardware contained within your receiver or our Smart Card Such actions are strictly prohibi
16. Coaxial Cable from Satellite Dish Ground Clamp lt 4 Electric Service Equipment Antenna Discharge lt A Ground Clamps Unit A Power Service Grounding Electrode System Grounding Conductors NEC Art 250 Part H NEC Section 810 21 Safety Tips Unplug the receiver from the AC power outlet before cleaning The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty Do not place the receiver in an enclosure such as a cabinet without proper ventilation Do not install the receiver in any area where the temperature can be less than 40 F or more than 113 F Do not stack the receiver on top of or below other electronic devices Operate the receiver using only the type of power source indicated on the marking label Unplug the receiver power cord by gripping the power plug not the cord Do not overload wall outlets or extension cords as this can result in a risk of fire or electrical shock Never insert objects of any kind into the receiver through openings as the objects may touch dangerous voltage points or short out parts This could cause fire or electrical shock Make sure that the outdoor parts of the antenna system are grounded in accordance with local state federal and National Electrical Code NEC requirements Do not locate the antenna near overhead light or power circuits or where it can fall into such power lines or circuits When installing the
17. OF ALL OR A PORTION OF THE SERVICES THE RELOCATION OF ALL OR A PORTION OF THE SERVICES TO DIFFERENT SATELLITE S A CHANGE IN THE FEATURES AVAILABLE WITH YOUR DISH NETWORK DBS EQUIPMENT OR ANY ACTS OF GOD FIRES EARTHQUAKES FLOODS POWER OR TECHNICAL FAILURE ACTS OF ANY GOVERNMENTAL BODY OR ANY OTHER CAUSE BEYOND OUR CONTROL WE WILL NOT BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL OR THE PREVENTION OF RECORDING DUE TO ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT WE MAKE NO WARRANTY EITHER EXPRESSED OR IMPLIED REGARDING THE DISH NETWORK DBS EQUIPMENT OR ANY SERVICES FURNISHED TO YOU ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED IN NO EVENT SHALL WE HAVE ANY LIABILITY FOR SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE DBS EQUIPMENT OR RESULTING FROM OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU OR FROM ANY FAULT FAILURE DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU B It is your responsibility to impose any restrictions on viewing by you other members of your household or guests and we shall have no liability to anyone due to or based on the content of any of the Services furnished to you 8 WARNING AGAINST PIRACY It is a violation of several U S federal and state laws to receive any Services or any portion of such Services without paying for them The penalties for violating such laws can range from imprisonment to civil da
18. Option When you select a menu option that option takes effect right away You can select a menu option in either of two ways e Ifthe option has a number next to it press the number on the remote control NUMBER PAD that matches this number If you do this you do not need to highlight the option first e Move the highlight to the menu option using the remote control ARROW buttons Then press the remote control SELECT OK button Lists of Choices in the Menus When you make a choice in a list the receiver does not apply the change until you select the Save or OK option If you do not want to save any changes select the Cancel option to discard all the changes made in the menu There are two types of lists e A single choice list allows you to select only one choice at a time If you select another choice your previous choice is deselected e lt A multiple choice list allows you to select more than one choice at one time If you select another choice your previous choice s stays selected Highlighting a Choice in a Menu List Use the remote control ARROW buttons to move the highlight to the desired item in the list The black arrows on the list show where you can move the highlight Selecting a Choice in a Menu List To select a choice in a list highlight the choice and then press the remote control SELECT OK button Make sure you select the Save or OK option to save your choice Select the Cancel option to discard y
19. Panasonic 523 554 598 614 628 633 678 679 684 685 688 747 Pentax 592 595 677 680 683 686 576 600 674 680 675 676 678 679 RCA 518 525 527 528 591 595 605 607 615 631 649 675 678 680 686 Realistic 534 549 554 581 584 585 588 608 675 678 679 687 688 Samsung 515 517 534 579 591 675 Sansui 544 562 600 674 682 685 Sanyo 549 581 582 583 608 675 688 2 3 56 Scott 508 534 559 590 684 687 Sears 548 549 581 584 595 608 610 676 678 680 683 684 686 687 688 678 679 588 594 682 554 633 678 554 588 676 678 687 534 535 567 584 590 680 684 688 Totevision 591 675 676 687 es Vector Research 534 592 600 674 677 683 Video Concepts 534 568 592 600 674 677 683 Wards 534 588 595 608 675 676 678 680 681 684 687 688 XR 1000 588 678 681 Yamaha 581 592 594 600 674 682 683 TV VCR Combo Programming for combination devices Program the remote control in TV mode and then in VCR mode DVD Player Codes If programming in AUX mode Press 1 before entering the DVD code Aiwa 634 694 751 Alpine 653 Apex 654 655 743 744 Broksonic 656 752 Clarion Classic Daewoo 657 Denon 697 698 699 700 Emerson 658 701 Fisher 659 Funai 658 702 703 Go Video 692 693 GPX 704 Hitachi 632 635 660 705 706 707 JVC 636 689 708
20. R 8 two times for a U 3 one time for a wrormar m seroh D and 9 three times for a Y to spell the word Rudy While in the Text Field When the cursor is in the text field e Press the LEFT ARROW or FORMAT to delete characters e Press O to enter a blank space such as between words e Use the RIGHT ARROW to forward space without deleting characters Page 37 Chapter 3 Using the System Using the Program Guide The on screen Program Guide provides a complete listing of the available channels and programs You can use the Program Guide to change channels to see what programs are scheduled and to buy Pay Per View programs The Program Guide shows which Favorites List is active Page 38 The Program Guide displays only the channels in the active Favorites List see page 44 All Chan Displays all of the channels in the Program Guide All Sub Displays the channels in your subscription Favorites Lists You can add four Favorites Lists that show only the channels you want to see For more information on creating Favorites Lists see page 45 3 4 Via oa K S a ba oe Se es i x ti s E s f t Taal OV LEIM gt 10 30am AR eas Ge Pay Per View Guide EN Play BingoTV Wednesdays 9 11PM ET A red background behind a channel shows that you have not subscribed to that channel You cannot tune in to this channel A yellow background behind a channel is for digital off air channels The
21. This is normal and does not indicate a problem with the receiver Programmed 8 When the software upgrade is complete and the receiver resets itself you should now be able to order your programming by calling 1 800 333 DISH 3474 See Chapter 1 Introduction Setting the HDTV Resolution When the receiver has been activated with qualifying DISH Network programming use the following steps to select the desired HDTV format l Consult your HDTV user s guide for the HD format that the TV supports 10801 720p or 480p If required set up the HDTV to display in the format you desire Some HDTV s will automatically adjust to the resolution setting of the receiver Press MENU 6 1 9 on the receiver remote control to bring up the receiver HD Setup screen TW d sh HDTV Setup VET WORE w Select the HD format under TV type that matches the format your TV is set up to support Press Save to save these settings If you were using the standard definition A V input switch your HDTV to display from its DVI or YPBPR component inputs Consult your HDTV user guide for instructions Confirm you are watching picture from the receiver over the HDTV connections Page 23 Chapter 2 Receiver Description and Installation Tip If the receiver is connected to a phone line with Digital Subscriber Line DSL you may need to install a DSL filter between the receiver and the telephone jack You can obtain the filter fr
22. To stop all operations of a repeated event timer you must delete the event timer Note The receiver deletes a Once event timer when it operates Page 85 Chapter 4 Reference Device Codes These tables contain the manufacturer codes for programming the remote to control your TV VCR DVD player or audio amplifier Every attempt has been made to include all codes If your device brand 1s not listed or if the codes do not work the remote may not control your device In some cases codes may operate some but not all buttons shown in this guide TV Codes If programming in AUX mode Press 0 before entering the TV code 669 675 poe a Anam National 509 541 620 651 657 661 663 698 505 506 519 520 573 620 627 652 653 654 659 664 665 670 672 a E Citizen 506 516 523 524 525 526 590 652 654 657 658 680 727 C Colortyme 573 627 652 654 660 667 668 671 674 679 681 Contec Cony 541 655 657 661 662 726 Craig 536 541 657 661 662 666 667 694 Curtis Mathes 506 516 526 573 590 641 645 650 652 654 658 659 660 664 665 667 668 670 674 680 703 708 Page 86 Daewoo 505 524 526 529 530 531 573 652 653 654 658 659 663 664 665 670 672 674 684 698 719 727 526 627 652 654 658 665 670 672 501 627 652 Electrohome A 573 651 652 654 656 659 660 665 670 709 728 Emerson 526 534 535 536 537 538
23. a Reminder Event Timer but what you should have set up is an Auto Tune Event Timer You may have set up a timer with an incorrect frequency The program time may have changed so that the event timer overlapped another event timer The program time may have changed by more than twenty four hours The program time changed Stopping the event timer applies only to the current showing of the program To be able to set up an event timer for the program first enter the password To be able to set up an event timer for the event first order it To be able to set up a new event timer delete one of the event timers you Set up earlier Remember that a Reminder Event Timer just reminds you that the program is about to start An Auto Tune Event Timer reminds you and tunes the receiver to the channel of the program Remember that a Once event timer operates just one time A Mon Fri event timer operates Monday through Friday on the same channel at the same time A Daily event timer does the same Monday through Sunday A Weekly event timer operates once a week on the same channel at the same time If the receiver is ON and finds an event timer overlap it will display the Event Timer Scheduling Conflict menu You must edit or delete one of the overlapping event timers No event timer will operate if the program time changes by more than twenty four hours A Once event timer always operates at the actual time of the program
24. a TV until all of the other mode buttons light When you let go TV will flash This step is for programming which kind of device that should be programmed in AUX mode If you re not programming in AUX mode continue to step 5 The three digit device code should be for the brand name of your device that you found in step 2 See Limited Mode for more information If you entered the code correctly the mode button flashes three times If the code works the device should turn off Sometimes POWER works when other buttons don t Try every code listed for your brand until one works for your device Page 65 Chapter 3 Using the System Page 66 Instructions 11 Ifyou can t find a code that works try Setting Up Using Device Codes Scan that fol lows Scan for Device Codes Additional Information If the code for your device is not listed in the device codes on page 86 use this procedure to scan the remote control s memory for the device code In the following instructions the column on the left contains the instructions and the column on the right provides additional information Instructions 1 Turn the device on 2 Press and hold the mode button until all the other mode buttons light up and then let go of the button The mode button flashes 3 For AUX mode only Press 0 for a second TV or 1 fora VCR or DVD player or 2 for a tuner or amplifier Press the STAR button 4 Press
25. again to spell out the channel name You can enter up to five characters If you need to use the SPACE option to insert a space or the lt BACK option to correct a letter When you are done entering the channel name select the Save option The receiver displays the Local Channel Setup menu again 8 Repeat the above steps 3 through 7 if you want to add another local analog channel 9 To delete one or more channel s select the channel s in the Channels list and then select the Remove option Page 28 Initial Set Up for Off Air Broadcasts or Cable 10 Select the Save option to leave the Local Channel Setup menu 11 Select Display Options and choose one of the following e DISH Network Locals Select this option to display local channels if in your DISH Network subscription at their broadcast channel number e Off Air Antenna Locals Select this option to display local analog channels at their broadcast channel number Note If you select Off Air Antenna Locals any local channels in your subscription will be displayed in the four digit channel range Note Digital off air channels always display at their broadcast channel numbers Transmit Channel Numbers For information on channel numbers you can visit the National Association of Broadcasters NAB web page at www nab org On this web page go to www nab org Newsroom Issues digitaltv DTVstations asp for a listing of digital broadcast stations and their Transmit Channel numbe
26. be different The Remote Control Tip If you have the receiver connected to a DSL Digital Subscriber Line phone line and it cannot dial out you may have to install a DSL filter between the receiver and the telephone jack on the wall Page 15 Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries which need to be installed when you first receive your system When you replace old batteries you should replace all of the batteries Use batteries of the same kind for example alkaline or carbon zinc Don t mix batteries of different kinds Alkaline batteries last longer than carbon zinc 1 Press down on the top of the battery cover and slide the cover off 2 Take out all of the old batteries 3 Put the new batteries in Make sure you match the plus ends with the plus markings on the battery case 4 Slide the cover back into place On Screen Low Remote Battery Warning When you see a low battery warning message below the Program Banner the batteries in your remote control are weak and need to be replaced Page 16 Remote Control Settings Change the Address When you receive your system your remote control and receiver have been set to communicate on address 1 However because UHF signals travel long distances and go through walls a neighbor s UHF Pro remote could control your receiver by mistake if they are on th
27. button to restart the videotape or O DVD e Note On some TVs the presence of fixed images for PAUSE extended periods of time may cause them to be permanently imprinted on the screen Consult your TV user guide for information on whether this is a problem for your TV what operating viewing restrictions apply to avoid this problem and associated TV warranty coverage Page Up and Page Down Buttons Use the UP ARROW and DOWN ARROW buttons to change O gt channels on a VCR Note These buttons change the off air channels only Number Pad Buttons e VCR Use these buttons to enter channel numbers ahi jul mno Fa e DVD Use these buttons to enter menu a F numbers pars ture wry FOS MAT i s arch Control a Tuner or Amplifier Some of the features described below may not apply to your Ay tuner or amplifier See the device owner s manual for details A about the device s features If a remote control button is not described in this section it does not work for a tuner or amplifier AUX Mode Button aa To use the remote to operate a tuner or amplifier first set up the remote to control the device as described on page 65 then press the AUX mode button to set the remote to AUX mode The AUX mode button s backlight turns ON to show that the remote is set to AUX mode Make sure to keep the remote in AUX mode to use the buttons as described in this section Power Button POWER Press the blank POWER button to turn
28. cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio T V technician for help Refer to Troubleshooting in Chapter 5 for a detailed description of recommended customer actions If none of the remedies on the previous page stops the radio interference you should contact a licensed radio television technician your satellite dealer or call the Customer Service Center at 1 800 333 3474 for assistance FCC Compliance Page 117 Appendix Notes Page 118 Index Add Local Off Air Channels Analog 27 Digital 26 Advanced Features 61 Automatic Event Timer 46 Back Panel Receiver 13 Banner Browse 40 Browse Banner Displaying Information on Other Programs 40 Using the Browse Banner 40 Banner Program 40 Caller ID 59 Changing Channels 34 35 Changing Program Languages 63 Channel Locks 56 Closing the Menus 35 Coaxial Cable Connec
29. connection is correct Select the Connection option to begin the test The receiver displays a message asking you to wait until the test is done e Ifthe telephone connection is correct the receiver displays a Phone Connection OK message e Select the Dial Out option so the receiver can make a toll free call to the Customer Service Center Press the SELECT OK button to start the call When the call is done select the Cancel option to exit the test menu e Ifthe telephone line is not connected properly the receiver displays a failure message Check the telephone connection and then repeat the test Troubleshooting Tools Note If you have the receiver connected to a DSL Digital Subscriber Line phone line it may cause this test to fail If so you will need to install a DSL filter between the receiver and the phone jack on the wall You can get a DSL filter from your Internet Service Provider or a local electronics parts store 1 Press the MENU button PAEL S 2 Select the System Setup option mna 3 Select the Diagnostics option me Point Dish and Check Switch The Point Dish and Check Switch screens are helpful to the Customer Service Representatives You may be asked to display these screens when you call DISH Network Even though there are items that can be changed only change them when specifically directed by a Customer Service Representative 1 Press MENU 2 Select System Setup 3 Select Installation 4 Select P
30. how your TV and VCR are set up If a start stop program time changes by more than 24 hours the timer will not activate Page 46 Using Timers Event Timer Frequencies Once Applies to a one time program If the program time changes this timer operates at the new time The receiver deletes this timer after the timer operates Weekly Applies to a program that is scheduled for once a week on the same channel at the same time on the same day Daily Applies to a program that 1s scheduled for Monday through Sunday on the same channel at the same time each day Mon Fri Applies to a program that 1s scheduled for Monday through Friday on the same channel at the same time each day Before an Event Timer Operates Five minutes before an event timer operates the receiver displays a small blinking clock symbol on the TV screen This symbol disappears when the program begins While the symbol is displayed you may do either one of the following e Press the remote control CANCEL button to clear the symbol from the TV screen Pressing the CANCEL button does not cancel the timer CANCEL e Press the remote control INFO button to display an overlay on the screen where you can choose one of three options INFO Select either the OK or the Cancel option to continue with the event timer or select Stop Timer to stop the event timer This event begins within 5 minutes Program Name Unknown 2 35 p KWGN Tune to this channe
31. l 2 Review the section in this Guide that relates to the problem If you cannot find a solution then find the section in the following tables that relates to the problem e Read the Whats Happening column until you find the problem e Read the information in the Possible Reason column e Try each of the suggested solutions in the What to Do column For more information call the Customer Service Center at 1 800 333 DISH 3474 or see www dishnetwork com Note Before calling the Customer Service Center have ready the date of purchase and either your customer account number the receiver conditional access number or the receiver model number Display the Important System Information menu to find these numbers See Ordering your Programming Also write down any error messages that the receiver displays on the television screen Page 77 Chapter 5 Reference On Screen Messages This table describes some on screen messages in the order of their message numbers Find the message number in the upper right corner of the message displayed on your TV screen and then find the matching number in this table Message Number Possible Reason What to Do 003 004 013 014 Page 78 There may be a problem with the multi dish switch Heavy rain snow or cloud cover may be interfering with transmission of the satellite signal or there may be other interference The wrong type of coaxial cable may be used in the system
32. late payment or nonpayment to credit reporting agencies If you do not pay your bill by the due date we have the right to disconnect your Services at any time thereafter in our sole discretion DISH Network may require you to pay all past due charges a Reconnect Fee a deposit equal to a minimum of one month s advance charges and all outstanding balances accrued through the date of deactivation before we reconnect your Services Deposits will not be held segregated from other funds and shall not earn or accrue interest C If you at any time fail neglect or refuse to make timely payments hereunder or if a petition in bankruptcy shall be filed on your behalf or against you or if you take advantage of any insolvency law or become insolvent or make an assignment for the benefit of creditors or if a receiver liquidator or trustee is appointed for your property or affairs we shall be wholly relieved from our obligations hereunder D If you paid for an annual or other multi month subscription to any Services and your account is past due for any amounts owed to us at our option we may suspend any or all Service until payment is received and or convert your annual or other multi month subscription to a monthly subscription If we convert your multi month subscription to a monthly subscription we will first apply the amount you paid for your multi month subscription to any past due amounts and then any remaining amounts to future obligations If
33. may not apply to the device See your device owner s manual for details about its features If a remote control button is not described in this section it does not work in VCR mode VCR Mode Button Control Other Devices with the Remote LAGE MAT abe dal jal Mh iur WERT earch Tip To operate another device such as a VCR set up the remote to control the VCR and then press the VCR mode button on the remote To use the remote to operate a VCR or DVD player first set up the remote as described on page 65 then press the VCR mode button to set the remote to VCR mode The VCR mode button s back light turns ON to show that the remote is set to VCR mode Make sure to keep the remote in VCR mode to use the buttons as described in this section Use the remote control s VCR mode to control a DVD player Power Button Press the blank POWER button to turn the VCR or DVD player ON or OFF VCR DVD Buttons e Press the PLAY button to play or to resume playing a videotape or DVD e Press the STOP button to stop a videotape or DVD e Press the BACK button to rewind a videotape or reverse a DVD e Press the FORWARD button to forward a videotape or DVD POWER TO PLAY STOP Page 69 Chapter 3 Using the System Page 70 e Press the RECORD button to start recording on a VCR Q RECORD e Press the PAUSE button to pause a videotape or DVD Press this button or the PLAY
34. more information about the program highlighted INFO program Press the SELECT OK button to change to the highlighted O To close the Browse Banner press the remote control CANCEL button The receiver stays tuned to the program you are watching CANCEL Page 41 Chapter 3 Using the System Tip If any lock is in effect that covers the Pay Per View program you must enter the password using the NUMBER PAD buttons As soon as you enter the fourth digit of the password the receiver highlights OK Tip Want to see what movies or sports events are available for viewing Press the LEFT ARROW button THEMES button and use the arrows to move to the theme that interests you Press SELECT OK and you ll see what s playing Page 42 Ordering Pay Per View Programs Highlight the desired Pay Per View program in the Program Guide The Pay Per View programs are listed with the channel number as PPV in the Program Guide Press the SELECT OK button To buy the Pay Per View program select the Yes option The receiver displays a confirmation menu Go on to step 4 If you do not want to buy the Pay Per View program press the UP or DOWN ARROW button if you are watching a program or select the No or Cancel option Sree ere ee DISH On Demand Do you wish to purchase this program Event Shall We Dance All Day Date Time Fri 3 18 at 11 30 am Channel 509 PPY Cost 3 99 At
35. on DISH Network When the sun has moved from behind the satellite the programs will reappear This is an unavoidable natural event for all television involving the use of satellites and has an adverse effect on many program providers Page 10 Chapter 2 Receiver Description and Installation Receiver Front Panel IR Sensor IR Blaster Arrow Menu Info Smart Card Door Select Buttons Power Sys Info Cancel Buttons Mode Lights Smart Card Door Behind this door is a slot for a future smart card No smart card is included with this receiver Info Button Press INFO to display information about a program you are watching or when you have the Program Guide Browse Banner or Themes list open Menu Button Press the MENU button to open the Main Menu Arrow Buttons Use ARROWS to navigate and select menu items and to change satellite channels When watching a program pressing the LEFT ARROW button opens the Themes menu and the RIGHT ARROW button opens the Browse Banner SELECT OK Button Press the SELECT OK button to select an item you highlight Page 11 Chapter 2 Receiver Description and Installation Page 12 System Info Button Press the SYSTEM INFO button to open the System Info screen Cancel Button Press this button to cancel and return to the previous menu or to watch a program if there are no previous menus Power Button Press the POWER button to turn the receiver on or off Be sure to tu
36. or the All Sub list The receiver displays an ERROR message Possible Reason You may not have locked the receiver You may not have written down the password to keep it in a safe place Changing Channels Possible Reason You may have made a mistake entering the channel number or the channel number you entered may be invalid If so the channel displayed is the closest possible to the channel you entered If you entered the number for a channel that you have not bought the receiver will change to the channel and allow you to buy the channel or display a message If a Favorite List other than All Chan is applied the receiver will skip channels that are not on the applied list If you have set up the Program Guide to hide adult channels and the receiver is locked the receiver will skip such channels Using Favorite Lists Possible Reason If you have not added channels to any custom Favorite List you will be able to apply only the All Chan list or the All Sub list The receiver will not allow you to change the All Chan list or the All Sub list Troubleshooting Tables What to Do You must lock the receiver to apply any lock that you have set Call the Customer Service Center You must provide the following information 1 your name 2 your address 3 your telephone number 4 and the receiver information The CSC will send an Unlock code targeting your receiver What to Do Car
37. program from the Program Guide See page 38 for more information Using the Menus Menus displayed on the TV screen make using the receiver and selecting programs quick and easy Use the menus to control the receiver and to use its features such as setting locks choosing a program or creating a Favorites List Opening the Menus You can open the menus in either of two ways e Press MENU to open the Main Menu then select any of the other menus from the Main Menu e Use the matching button on the remote control For example to open the Program Guide press GUIDE Closing the Menus To close a menu and return to watching a program press the remote control VIEW TV button or the remote control CANCEL button Note The menu closes if you do not do anything for several minutes Any unsaved changes you made will be lost Menu Options ae Program Guide A menu option looks like this Highlighting a Menu Option To highlight a menu option use the remote control ARROW buttons to move the on screen highlight to the menu option When you do this the option appears lighter than the other options Compare the highlighted menu option with the non highlighted menu option in the previous Ka 1 Program Guide example Page 35 Chapter 3 Using the System Tip To quickly go to any menu option with a number next to it just press the number on the remote that matches that option number Page 36 Selecting a Menu
38. satellite When you run Check Switch you see Twin identified as a Device or LNB but only odd transponders are detected Getting receiver messages that signal is lost or being acquired The DISH Pro Twin LNBF is connected but the dish may not be pointed to receive signal from both 110 and 119 satellites Cables may not be rated for 2150 MHz Check the weather conditions to see if heavy rain or snow could be temporarily block the signal Check for any obstructions in way of the Troubleshooting Tables If the check switch summary screen shows 119 W on Dish Input 2 you need to point your dish 9 degrees to the east and re peak your dish Rerun check switch If the check switch summary screen shows 110 W on Dish Input 1 you need to point your dish 9 degrees to the west and re peak your dish Rerun check switch Make sure skew setting is correct for an antenna installation at your zip code Rerun check switch Make sure cable is rated for 2150 MHz and all accessory devices are compatible Rerun check switch Wait for weather to clear up and restore signal Clear obstructions from the signal path dish like new growth on trees Compatible accessory devices must pass 2150 MHz signals 22 KHz signals both directions per DiSEqC 2 0 specifications and pass DC power What Is Happening You cannot find the remote control When you press a button on the remote control the receiver d
39. the POWER button 5 Press the either the UP or DOWN ARROW button repeatedly until the device turns off 6 Press the POUND button Additional Information Use the device s front panel buttons or its remote control For example hold the TV mode button for a TV until all of the other mode buttons light When you let go the TV mode light will flash This step is for programming which kind of device that should be programmed in AUX mode If you re not programming in AUX mode skip to step 4 This puts your remote in the scan mode As you press the UP or DOWN ARROW button the remote is trying each code in the memory to see if it can turn off your device When the device turns off you have found a code that might work Note The mode button for the device will flash rapidly eight times when you ve scanned all the codes for that device This stores the code you found Instructions 7 Turn the device back on and try some other appropriate buttons to make sure they work 8 Repeat this procedure until you ve tried all the codes Check the Device Codes Control Other Devices with the Remote Additional Information Press the POWER button to turn the device back on Try some other buttons to make sure they work Sometimes the POWER button works when other buttons don t You may need to repeat the scan to find the best code for your device You can find out what device code you ve se
40. 711 Konka 637 638 753 Koss 745 Magnavox 626 661 Memorex 709 Mintek 710 Mitsubishi 629 NAD 701 Norcent 762 Onkyo 713 Oritron 723 639 662 663 714 715 716 717 734 Panasonic Philips 640 641 Pioneer 665 718 719 Proscan 720 Qwestar 721 723 RCA 627 650 666 690 742 749 Sampo 651 652 667 668 691 740 741 Sony 617 644 645 670 671 729 730 731 Samsung Sherwood Sylvania Teac Technics Techwood Toshiba Yamaha Zenith Device Codes 616 646 647 672 735 736 750 737 138 739 648 673 Tuner Amplifier Codes Programming in AUX mode Press 2 before entering the tuner amplifier code Tuner Amplifier Aiwa Carver Citizen Curtis Mathes Denon Fisher E Goldstar Harmon Kardon Hitachi JBL Luxman Magnavox Marantz Nakamichi NEC Onkyo Optimus Panasonic Pioneer 636 641 656 687 718 720 724 775 726 717 754 637 683 703 725 649 676 691 726 728 745 654 705 740 651 740 742 743 671 748 750 716 739 642 660 662 678 648 664 734 744 749 643 644 652 742 746 658 667 668 679 702 734 Page 89 Chapter 4 Reference Proton 654 705 Programming for combination devices Program Quasar 652 742 746 the remote control in TV mode RadioShack 744 and then in VCR mode or AUX press before entering the 635 638 704 727 DVD code Sansui 753 Sanyo 741
41. 97 Satellite Signal Quality 9 Rain and Snow Fade 9 Solar Interference 10 Search 42 43 Selecting a Choice in a Menu List 36 Selecting a Menu Option 36 Selecting a Program in the Program Guide 39 Service Customer 77 Setting Up the Receiver and VCR to Use a VCR Event Timer 52 Setting up the Remote to Control Other Devices 64 Setting Up to Receive Off Air Broadcasts or Cable 25 Signal Quality Satellite 9 Smart Card Access Door 11 Solar Interference 10 Staying Legal 97 Telephone Connection Testing the Telephone Connection 75 Testing the System Page 100 Starting a Test 74 Telephone Connection 75 Themes Theme Categories Using Themes 42 Timers Event Setting Up the Receiver and VCR to Use a VCR Event Timer 52 Troubleshooting Tables Buying a Pay Per View Program 84 Changing Channels 83 On Screen Messages 78 Using Event Timers 85 Using Favorite Lists 83 Using Locks 83 Using the Menus 82 Using the Program Guide or the Browse Banner 82 Using the Telephone for Voice Data FAX 84 Troubleshooting Tables 77 TV Controlling with the Remote 68 TV DVD Combo Codes 90 VCR Codes 88 Warranty 91 Write the following information in the spaces provided below You may need to provide this information if you call the Service Center To get the Conditional Access Numbers display the Important System Information menu see Ordering Your Program Packages Purchase Location Name Purchase Location Telephone Number
42. Contents DAILY TS UPU CE ONS suriin e A ehate decneeaneeesns iii Chapter 1 INtrOGCUCTION cccccceeeceeeceneeeneceeeeenseeneeensceneceneceneseesonees 1 Welcome to DISH Network ooo cccccccecccseeseeceneeeeceeeeeeeseeeeeeeseeseees 1 COV EIVIGW roenan a a ean 1 Getting the Most of Your HD Satellite Receiver cc ceccecee eee eeeee 2 If You Need More Assistance ccccceccceecceeeceeeceeeeceeecueecaeecseeseueenaes 2 QUICK Stan Guide dt sears se nenuuts acca ei eeSadisn dn otruen oeccecuude neuen 3 Quick Tour Or the MENUS osuran canoes laacteies alan tedaisaede eenieanuanens 5 About Satellite Television cccccceccceeccsseeseecueecececeueceeeseeeecseeseueesans 9 Satellite Signal Quality secuseceececsme cms tngasdcidesaudlccen sb nateceseceatedhesmeaine 9 Chapter 2 Receiver Description and Installation 00 11 Receiver Front Panek onasin aa a a cauteea a aata 11 Receiver Back Panel Connections ccccceccceecceeeeaeeeaeeseeeeeeeeaees 13 The Remote CON Ol crnan A O a a 15 Remote Control Settings ccccccccscccseeceseecececeeeceueceueecueecseeseueesaes 17 UHF Remote Control Antenna cccccccccececeeeceeceeeeseeeseeeeeeeeaeeeaes 18 Installing the Receiver ax cceesinicwatechvorsvethtniia deisel hota vada hace 20 Connecting Your Receiver to a Phone Line cceccseeee sees eeeeeeees 24 Initial Set Up for Off Air Broadcasts or Cable
43. IO OUTPUTS or the AUDIO DIGITAL OUTPUT YPbPr Component Connectors This connection provides another high quality video output for high definition viewing Use a YPbPr cable to make this connection to your HDTV or HD monitor The cable is color coded to match the connections on your receiver and your TV If you use this output for video you must still connect the audio with the RCA AUDIO OUTPUTS or the AUDIO DIGITAL OUTPUT This output connection is not active if DVI HDTV DISH DVI is connected to a DVI display device S Video The S VIDEO connection provides high quality standard definition video output Use S Video cables to connect this output to an S Video equipped device such as a VCR If you use this output for video you must still connect the audio with the RCA AUDIO OUTPUTS or the AUDIO DIGITAL OUTPUT Page 13 Chapter 2 Receiver Description and Installation Tip For the best viewing experience you should use the off air tuner provided in your DISH DVI equipped DISH HD satellite receiver The satellite receiver s off air tuner can receive both analog and digital off air broadcasts integrate off air programming into its Program Guide and allow all of the satellite and off air programming to be viewed over a single high quality digital connection Tip Tighten the coaxial cable connections by hand only Page 14 Phono RCA Audio and Video Outputs Two sets of color coded RCA A V OUTPUT con
44. Install a DSL filter between the receiver and the telephone wall jack If you want to reset the receiver to its factory default settings select the Yes option If not select the No option factory DISH Pro Twin LNBF What s Happening When you run Check Switch you do not see Twin identified as a Device or LNB All entries show X s When you run Check Switch you see Twin identified as the Device LNB and Satellite shows Conn but you do not see Satellite Reception Verified When you run Check Switch you see Satellite Reception Verified but you see Feed instead of Twin identified as the Device LNB When you run Check Switch you do not see Twin identified as a Device or LNB but odd transponders are detected only on one satellite Page 80 What s Wrong The DISH Pro Twin LNBF may not be properly connected Cables may be too long over 200 feet Cables may not be rated for 2150 MHz You may have DISH Pro Adapter installed on a DISH Pro receiver May have a non DISH Pro switch or LNB or incompatible accessory device in the system The DISH Pro Twin LNBF is connected but no satellite signal is present The DISH Pro Twin is connected but something in the system may be blocking the switch commands Your box may need a software upgrade You may have DISH Pro Adapter installed on a DISH Pro receiver May have a non DISH Pro switch or LNB in the system What You Can Do Check
45. Local Channel Setup menu again 5 Repeat steps 3 through 5 if you want to add another local digital channel To delete one or more channel s select the channel s in the Channels list and then select the Remove option 7 Select the Save option to leave the Local Channel Setup menu How to Add Local Off Air Analog Channels To add a local analog channel 1 Press MENU 6 1 5 to open the Local Channel Setup menu Local Channels Scan Digital M DANAI Scan Analog 1 Cancel Add DTV Add ATY Display Opts Page 27 Chapter 2 Receiver Description and Installation 2 Use the Scan Analog selection to add the local channels to the Program Guide automatically or select the Add Analog option on the Local Channel Setup menu This opens the Add Local Analog Channel menu Local Channels Scan Digital 3 Enter the channel number in the Ch Num field Note Be sure to enter two digits For single digit numbers place a zero in front of it 4 To assign the channel to one of the major broadcast networks select an Affiliation option Or select the None option if you do not want to assign the channel to a broadcast network 5 To edit the name of the channel select the Save option This opens the Edit Local Channel Name menu 1 d h _Edit Local Channel E s Channel Name KCNC Save Ae A aininininini TT Help Cancel Clear 6 Highlight a letter and press the SELECT OK button 7 Do this
46. NS PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE IF YOU ARE A NEW DISH NETWORK CUSTOMER YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF THIS AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS AND CONDITIONS AND ACCORDINGLY THEY WILL BE LEGALLY BINDING ON YOU Thank you for choosing DISH Network for your television service provider DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support through the following toll free number and email address 1 800 333 DISH feedback echostar com or you may write to DISH Network Customer Service Center P O Box 33577 Northglenn CO 80233 and for general knowledge try our website at WWW dishnetwork com DISH Network is a trademark of EchoStar Satellite Corporation 1 THE DISH NETWORK SERVICE A Services Defined DISH Network offers a wide variety of video and audio programming and other services and we are constantly striving to add new services to our lineup For purposes of this Agreement the term Services shall mean the programming available on DISH Network whether subscription based or pay per view
47. Program Guide shows programs that are on now and that are scheduled up to two days in advance The guide does not show programs that have ended You can set up the Program Guide to list channels in ascending order with the highest channel number at the bottom or in descending order with the highest channel number at the top To do this open the Main Menu Then select the System Setup option Finally select the Channel Order option select the Ascending or Descending option and select the Save option You can set up the Program Guide to hide adult channels See Hiding Adult Channels on page 58 You can select the rear RCA AUDIO AND VIDEO inputs as sub channels of Channel 0 Select Channel 0 from the Program Guide then select either Input 1 or Input 2 Using the Program Guide Opening the Program Guide There are two ways to open the Program Guide Press the GUIDE button GUIDE Press the MENU button and then select the Program Guide cD option Selecting a Program in the Program Guide l Use the NUMBER PAD buttons to enter the desired channel number The Program Guide displays a block of channels including the one that you just entered Use the ARROW buttons to move the highlight to the desired program Note You may press the PAGE UP or PAGE DOWN ARROW button to scan page by page through the listing of channels ymenzry ason Press the INFO button for more information about the highlighted program P
48. Remote ccccceccseceeeeeseeeeeeeeaees 64 Teaching Another Remote cccccccceeceeeceeceeeseeeceeceeeseeseeseeeseees 72 Resetting the Receiver to Factory Defaults 0 0 0 0 ceecceeeeeeeeeeeeees 73 Troubleshooting Tools a ccecent aoddieshcsnnhatdemiadincaaawdictngs eieeenaeeantade ce 14 OAM Installations senan E 76 Chapter 4 ReferenCe ssnnsnsunnnnnunnnnrnnrnnrnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn TFOUBDIESMOOING raDIES surrise a e ee 77 DEVIC COJE S ost ig caches a oles ek T aalgaenee 86 PRD DG INCI cirian a LUA CSCW AEN eroaan a a ba nia Sand Alesana 91 Residential Customer Agreement cccceccceceseeeceeeteneeeeeeeeeteeseaes 93 Stano HOON 2 ise2 anscdcnsaninctate NE 97 FEC COMMING S arine estes Sas a e t ee edenceraee 97 Lice a pee eee ee eee ee een ee cee Page ii Safety Instructions oo ee ea 10 11 12 13 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding typ
49. V screen Press the UP or DOWN ARROW to see what programs are playing on the channels above or below the one you are viewing Information on these programs appears at the bottom of the TV screen Note The Browse Banner only displays the channels in the active Favorites List that is indicated in the Browse Banner For example if the All Chan Favorites List is active the Browse Banner displays all the channels If the All Sub list is active the Browse Banner displays only the channels in your subscription If you have set up the Program Guide to hide adult channels and the receiver is locked the Browse Banner does not display such channels To use the Browse Banner 1 Press the remote control RIGHT ARROW button to open the Browse Banner for the program that you are watching nSQn Using the Browse Banner Change the channel e Enter the channel number for the program that you want using the NUMBER PAD buttons e Press the UP or DOWN ARROW button to display the channel that you want Press the RIGHT ARROW button to display the next program Press the LEFT ARROW button to return to the current program Note The Browse Banner displays programs that are on now If you press the RIGHT ARROW it will display information on the program that is on next on the same channel It does not display information for any other programs in the future and cannot display programs that have ended You may press the INFO button for
50. all cable connections in your system and run Check Switch again Make sure cable lengths between receiver and DISH Pro Twin do not exceed 200 feet Rerun check switch Make sure cables are rated for 2150 MHz Rerun check switch Remove the DISH Pro Adapter this device is only for non DISH Pro receivers Rerun check switch Remove any non DISH Pro switches LNBs or incompatible accessory devices from the system All LNBs and switches must be DISH Pro Rerun check switch Check the point dish signal screen to confirm you have satellite signal If not check your dish antenna to ensure the DISH Pro Twin is installed properly the dish is pointed peaked on the satellite signal and there is nothing blocking the signal path to the dish Rerun check switch Check the cable path between the DISH Pro Twin and the receiver and remove any incompatible accessory devices Rerun check switch From point dish signal screen select 119 west satellite and an odd transponder greater than 10 e g 11 Confirm satellite signal is present Turn the receiver off and wait 30 minutes Rerun check switch Remove the DISH Pro Adapter this device is only for non DISH Pro receivers Rerun check switch Remove any non DISH Pro switches LNBs from the system All LNBs and switches must be DISH Pro Rerun check switch When you run Check Switch you see Twin identified as the Device LNB but you only have signal confirmed from one
51. also opens this screen d sh d sh home we See eS E T i 3 Cusiomer Service pa _ 4 Create the Adventure News amp Weather Biery Backpacks gt 2 ww amp Gloves Games amp Leaming 3 i Glider lessons 1 00 D 17 Press VIEW TV About Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming This type of orbit enables the satellites to stay aligned over one place on the surface of the Earth Once the satellite dish is aimed at the satellite the dish does not have to move to follow it Satellite Signal Quality Rain and Snow Fade Heavy rain snow or cloud cover can block the satellite signal which can interrupt your programming service By aiming the satellite dish to get the Tip If you lose strongest signal during installation you can help prevent rain and snow from your picture it s interrupting the signal Your service will return after the weather condition has most likely due to passed heavy rain snow or snow build up on Satellite your dish Page 9 Chapter 1 Introduction Solar Interference Twice a year the sun moves to a position behind the DISH Network satellite as it orbits the Earth This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes lt During these brief periods you will not be able to see programs
52. ammer and is only displayed if it is a part of the signal provided to DISH Network Page 61 Chapter 3 Using the System To enable closed captioning on HD displays 1 Select MENU 6 9 to open the Closed Captioning Settings menu 2 Choose the option to turn captioning on 3 Select Save before exiting the menu to store your selection Screen Adjustments You can customize the way the receiver video displays on your monitor HD Display You can easily change the format of the HD display output called the aspect ratio To choose between the 16 x 9 widescreen format and the two 4 x 3 screen formats as well as the output resolution 1 Press MENU 6 1 9 and select the configuration you want 2 Select Save The available display modes for the HD and the SD outputs on their displays may be selected independently This feature allows you to control the viewing format of programs in Normal Grey Bar Stretch Partial Zoom or Full Zoom To change the format while watching TV e Press the PAGE UP button on the remote to change through the available options on the HD output e Press the PAGE DOWN button on the remote to change through the available options on the SD output Only supported options for the type of program and the output in use are displayed You can keep pressing the PAGE UP or PAGE DOWN button until you reach the display format you like The receiver will remember the last selected output format independently for each
53. antenna take extreme care to avoid touching such power lines or circuits as contact with them can be fatal Do not attempt to service the receiver yourself as opening or removing covers may expose you to dangerous voltage and will void the Limited Warranty Refer all servicing to authorized service personnel Use an outlet that contains surge suppression or ground fault protection For added protection during a lightning storm or when the receiver is left unattended and unused for long periods of time unplug the power cord from the wall outlet disconnect the lines between the receiver and the antenna and disconnect the telephone line This will provide some protection against damage caused by lightning or power line surges Chapter 1 Introduction Welcome to DISH Network Congratulations and welcome to the home theater experience of High Definition Television HDTV This high definition HD digital satellite receiver provides motion picture sharpness and wide screen format together with high quality digital sound You will also experience the convenience of Direct Broadcast Satellite DBS service bringing high definition programming straight to your home DISH Network consistently provides innovative products and services with high performance ease of operation and a wide variety of entertainment options Overview Before you use your satellite receiver you can install the system yourself or it can be install
54. at you must press any button on the front panel in order to quit the teaching mode Resetting the Receiver to Factory Defaults 5 Ifyou want to continue select the Yes option The receiver now displays the System Diagnostic Tests screen containing further instructions Diagnostics Connection 6 Aim both remotes at the receiver Press one button at a time on your DISH Network remote while pressing the button to be taught on the universal learning remote at the same time Repeat this process for each button you want to be taught to the learning remote Note Any button on the DISH Network remote that is not used with your DISH Network receiver will not teach the universal learning remote 7 You can quit the teaching mode at any time by either of the two following methods e Press any front panel button on your receiver e Leave the receiver alone for at least three minutes 8 The receiver again displays the blank System Diagnostic Tests screen You can cancel out of this screen back to your original viewing screen Resetting the Receiver to Factory Defaults Use these instructions if you want to reset the receiver to be the same as when it was shipped Note Resetting the receiver to factory defaults discards all Favorite Lists except the All Chan and All Sub lists Note If you have set any locks on the receiver and the receiver is locked these locks will be kept If the receiver is unlocked any such locks will b
55. based and any other services that we may provide to consumers either now or in the future For purposes of this Agreement the terms You or Your refer to you the DISH Network subscriber B Programming Changes Except as otherwise set forth in this Agreement you may change your programming selection at any time by notifying us A fee may apply to such changes Change of Service Fee In addition you may be charged a fee Service Access Fee if you fail to subscribe to one of DISH Network s basic programming packages which include America s Top 50 America s Top 100 CD America s Top 150 DISH Latino or DISH Latino Dos C Programming Availability Certain Services transmitted by us including but not limited to some subscription Services sporting events and broadcast network Services may be blacked out in your area of reception If you circumvent or attempt to circumvent any of these blackouts you may be subject to legal action You must be at least 18 years of age or the applicable age of majority where you reside in order to receive adult oriented programming services Residential Customer Agreement D Ordering Pay Per View You may order DISH Network pay per view Services by using your on screen Program Guide and remote control unit to select the movies and other events we offer To order DISH Network pay per view Services your DISH Network DBS digital receiver must be connected to a telephone outlet You may also order DISH Netwo
56. bed here Power Buttons Press the blank POWER button to turn the receiver on or off Press the TV POWER button to turn the TV on and off even when the remote control is in SAT mode Mute Button MUTE Press this button to turn off the TV sound Press this button again to restore the TV sound Volume Button VOLUME Press the minus side of this button to lower the TV sound Press the plus side of this button to raise the TV sound Note Program the remote to control your TV for the POWER VOLUME and MUTE buttons to work as described See Control Other Devices with the Remote on page 64 Note You can program this button to control the volume on a TV or amplifier See Switching Between TV and Device Volume Control on page 71 for instructions Menu Button pan Press this button to open the Main Menu Page 31 Chapter 3 Using the System Tip The arrow buttons can be used to quickly navigate through menus and the program guide When you find a program or menu option you would like to access just press SELECT OK Tip To open some of the menus use the matching but tons on the remote control For example press the LEFT ARROW button to quickly open the Themes Menu Page 32 Page Up And Page Down Buttons Press the PAGE UP button or the PAGE DOWN button to scan page by page through the Program Guide a Themes list a Favorites List an Event Timers list or a list of channels Gu
57. ck 5 you just created into effect Hiding and Showing Adult Channels This lock keeps the Program Guide Themes lists and the Browse Banner from displaying adult channels It keeps anyone from choosing such channels by using the UP or DOWN ARROW buttons or the remote control NUMBER PAD buttons To hide adult channels do the following 1 Press MENU and then select Locks 2 Select Hide Adult or Unhide Adult as approprate 3 Lock the receiver Changing the Receiver Password 1 Press the MENU button 2 Select the Locks option al If the receiver is locked enter the password using the f NUMBER PAD buttons The receiver displays stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option 3 Press the SELECT OK button 4 Select the Change Password option j 5 Enter the current password using the NUMBER PAD buttons As soon as you enter the fourth digit of the password the receiver highlights the OK option Using Caller ID 6 Press the SELECT OK button 7 Enter the new password using the NUMBER PAD buttons As soon as you enter the fourth digit of the password the receiver highlights the OK option 8 Select the OK option to change the password 9 Enter the new password again using the NUMBER PAD buttons The receiver displays stars as you enter the digits of the password As soon as you enter the fourth digit of the passwor
58. cked enter the password using the NUMBER PAD buttons The receiver displays stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT OK button 3 Select the Front Panel Lock option ahi 4 A message will display asking whether you want to lock or unlock use of your front panel buttons Select the Yes option as appropriate 5 Ifthe receiver is not locked lock it to put the lock you just created into effect Using Locks Page 57 Chapter 3 Using the System Tip If this option appears as Unlock PPV instead Pay Per View programs are already locked Tip If the receiver displays a message prompting you to enter a password it already has been locked Page 58 Unlocking or Locking Pay Per View Programs This feature locks or unlocks all Pay Per View channels You also can lock one or more Pay Per View channels by using channel locks or rating locks 1 Press the MENU button CEN 2 Select the Locks option al If the receiver is locked enter the password using the A NUMBER PAD buttons The receiver displays stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT OK button 3 Select the Lock PPV or Unlock PPV option as appropriate 4 Ifthe receiver is not locked you must lock it to put the lo
59. d the receiver highlights the OK option Press the SELECT OK button Memorize the new password From now on you must enter this password to lock or unlock the receiver Using Caller ID Caller ID displays on your TV the names or phone numbers of people as they call you if you subscribe to Caller ID from your local phone company To use this feature make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled After you turn on Caller ID it stays on until you decide to turn it off Note For best performance make sure your system is properly grounded Caller ID Screens When you receive a call you will see a Caller ID popup screen Doe Brenda 757 555 1234 x E g 5 E p eee i ay You can select OK to eliminate the message If you do nothing it will disappear after 20 seconds Page 59 Chapter 3 Using the System If you are in a menu when a call comes in you will see a different Caller ID popup screen To Turn the Caller ID On and Off 1 Press MENU 2 Select the System Setup option 3 Select the Installation option 4 Select the Caller ID option The following screen will display Caller ID Enable Caller iD C Disable Caller ID 5 Select Enable Caller ID or Disable Caller ID 6 Select Save Page 60 Advanced Features Advanced Features Setting Up Digital Audio You must have a capable amplifier decoder t
60. d for any reason you are still responsible for payment of all outstanding balances accrued including any applicable Fees E You understand that charges for Services once charged to your account are nonrefundable For monthly subscriptions the cancellation will be effective at the end of the period covered by the last monthly bill No refunds or credits will be provided in connection with the cancellation of monthly subscriptions For annual or other multi month subscriptions the cancellation will be effective as of the date the multi month subscription expires Because you are receiving a discounted price in exchange for your agreement to pay for your services on an annual or other multi month basis in the event you cancel the Services prior to expiration of your multi month subscription you understand and agree that you are not entitled to any refund or credit for the unused portions of the multi month subscription and that we have the right to retain any prepaid monies as liquidated damages 4 EQUIPMENT A In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver a Satellite antenna LNBF unit and remote control Equipment You may also be provided with a conditional access card Smart Card that is inserted into your satellite receiver The Smart Card remains the property of EchoStar Communications Page 113
61. des a multi dish switch you may need to do the Check Switch procedure What to Do If you want to buy a channel call the Customer Service Center at 1 800 333 DISH 3474 Try displaying the Program Guide again later By that time it may show programs for the time and date you want Contact the program providers for details on past programs You can change the applied Favorite List while using the Program Guide by pressing the remote control Guide button You can choose another custom Favorite List the All Chan list which includes all the channels or the All Sub list which includes all subscribed channels Unlock the receiver for the Program Guide to display adult channels Do the Check Switch procedure see the installation instructions for details Using Locks What Is Happening You set a lock for example a lock on programs by ratings but the lock does not take effect You forgot the password so that you are unable to unlock the receiver What Is Happening You enter a desired channel number The channel changes but the new channel is not exactly the channel you entered You are scanning up or down through the channels and the receiver is skipping channels that you know you have bought What Is Happening You press the remote Guide button while the Program Guide is displayed You find that you can apply only the All Chan list or the All Sub list You try to change the All Chan list
62. e lost You cannot reset the receiver to default settings to discard a password you have forgotten Only the Customer Service Center can reset the receiver to bypass a receiver lock 1 Press the MENU button Page 73 Chapter 3 Using the System Page 74 2 Select the System Setup option mno 3 Select the Installation option 4 Select the Factory Defaults option The receiver displays a Warning message prompting you to confirm that you want to reset the receiver 5 Select the Yes option to confirm the reset The receiver resets and then displays the Installation and Setup menu Troubleshooting Tools Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment Even though these tools are quite helpful it is recommended that you only use them when on the phone with a DISH Network representative Resetting Your Receiver Reset your receiver as directed by the Customer Service Representative as follows l Press and hold the front panel POWER button four to six seconds 2 Let go of the front panel POWER button It will take a few minutes for your receiver to reset and come back on When you reset your receiver your receiver may have to download an updated Program Guide If this is the case it may take a little longer for the receiver to come back on Diagnostics This test make sure that the receiver telephone
63. e plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Use only attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped A Apparatus shall not be exposed to dripping or splashing and no AN objects filled with liquids such as vases shall be placed on the apparatus Page iii Safety Page iv Note to Satellite TV System Installer This reminder is provided to call the satellite TV system installer s attention to Article 820 40 of the National Electrical Code NEC that provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical lt Satellite Dish
64. e DISH button on your remote control to use the dish home Interactive TV You can order channels check the news and weather and even play games Love your entertainment e dol SELECT EX TERT AIKMENT SHOU 3 INTERACTIVE Using Favorites Lists Favorites Lists allow you to display only your favorite channels in the Program Guide You can create and change the lists adding and removing channels as you wish Channels saved as favorite channels must be grouped into no more than four lists When you make a Favorites List active the Program Guide displays only the channels in that list Also the receiver skips channels that are not on the list when you use the remote control UP or DOWN ARROW button to change channels The All Chan Favorites List contains all the channels You cannot make any changes to the All Chan list The All Sub Favorites List contains all the channels in your subscription You cannot make any changes to the All Sub list except by changing your subscription Each Favorites List has a unique color in the Program Guide You can give each list a name When you first get the receiver the four lists are named List 1 List 2 List 3 and List 4 The lists are empty until you add channels to them Using Favorites Lists Creating or Changing a Favorites List You can create add channels to and remove channels from a Favorites List 1 Press the MENU button ghi 2 Select the Favorites opt
65. e been exceeded You ordered a Pay Per View program and then decided not to watch it You ordered a Pay Per View program and want it to be available via all the receivers in your setup Choose another list to apply or add at least one channel to the empty list Unlock the receiver for the list to show adult channels What to Do Lock the purchase of Pay Per View programs Remember that you are responsible for all Pay Per View purchases whether or not you authorize such purchases If you lock Pay Per View purchases then anyone who wants to order a Pay Per View program must enter the password You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at all times Review your Pay Per View purchases to check the Smart Card credit limit You cannot cancel an order for a Pay Per View program whether it was just ordered or ordered earlier If you want to watch a Pay Per View program on TVs connected to up to six receivers you must order the program for each receiver but you only pay for the program once Using the Telephone for Voice Data FAX What Is Happening Possible Reason What to Do While you are making a The receiver may have tried to call the You do not have to do anything You can always use your telephone telephone call you hear Customer Service Center to send Pay line because the
66. e broadcast stations to receive good signals from several stations you may need to compromise in how you aim the antenna or you may need more than one antenna The effects of poor digital reception are different from the effects of poor analog reception Page 29 Chapter 2 Receiver Description and Installation Page 30 Poor analog reception usually causes the TV picture to be snowy or to include ghosts that is multiple images caused by receiving reflected sig nals along with the direct signal from a station Poor digital reception may cause the TV picture to be pixelized that 1s broken up into small squares of various colors or to be lost completely the TV screen is all black or all blue Digital broadcasts often provide either a very good picture or no picture at all You may be able to receive a poor analog signal but not be able to receive a digital signal at all To get the best possible digital signal reception make sure you use the best off air antenna for where you live You can receive a limited number of channels using a rabbit ears type antenna on top of the TV set or a much larger number of channels via a large UHF VHF indoor outdoor antenna The higher the quality of the antenna you use the greater its range and the better its reception will be The Consumer Electronics Association maintains a website www antennaweb org that you can visit for help in choosing an antenna You may want to co
67. e connection at all times Review your Pay Per View purchases to check the Smart Card credit limit If connected with DSL phone line install a DSL filter between the receiver and the telephone wall jack You can obtain the filter from your DSL provider Remember that the program providers specify which programs are blacked out for which viewers not DISH Network You must buy a channel before you can tune to a program on that channel Call the Customer Service Center to buy the channel or if you believe this message was displayed by mistake You may have just plugged in the receiver and it is acquiring the satellite signal Or the receiver may have temporarily lost the signal The receiver may not be connected to an active telephone line The Smart Card credit limit may have been exceeded The receiver may not yet have been electronically linked with the Smart Card via the satellite signal The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may have temporarily lost the satellite signal The receiver may need to get new software before you can use it to order Pay Per View programs You may have tried to close an installation menu without having done the Check Switch test You may have aimed the satellite dish at one satellite but sel
68. e equipment you return will be checked to verify whether it is covered under this warranty If the defective equipment is covered under this warranty it will be replaced and shipped back to you at no additional cost additional charges may apply outside of the continental US If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable your billing account or credit card will be charged the market price of the replacement Accessory Warranty An accessory is any DISH Network branded equipment displaying the DISH Network logo excluding the receiver cables and hookups and non mechanical components A one year warranty becomes effective upon the activation of the DISH system or date of purchase if bought separately A proof of purchase is required to verify the purchase date If an accessory has an expired warranty no exchange will be issued You may purchase replacement accessories from DISH Network or your local retailer Page 109 Appendix Page 110 Residential Customer Agreement Effective as of September 1 2001 until replaced THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIO
69. e option to save the changes 8 Ifthe receiver is not locked you must lock it to put the locks you just created into effect Creating or Changing Channel Locks You can lock any channel including Pay Per View channels 1 Press the MENU button l 2 Select the Locks option 3 Ifthe receiver is locked enter the password using the NUMBER PAD buttons The receiver displays stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT OK button 4 Select the Channel Locks option Page 56 5 Highlight the channel that you want to lock If necessary press the UP or DOWN ARROW button to see the desired channel You can also enter each channel number using the NUMBER PAD buttons 6 Press the SELECT OK button to lock or unlock the highlighted channel If the checkbox next to the channel has a checkmark the channel is locked 7 Select the Save option to save the changes 8 Ifthe receiver is not already locked you must lock it to put the locks you just created into effect Locking or Unlocking the Front Panel Buttons This lock keeps anyone from changing the channel using the front panel buttons but it does not lock the remote control buttons To lock the receiver front panel buttons do the following CET 1 Press the MENU button L 2 Select the Locks option amp If the receiver is lo
70. e performed by us at the service rates in effect at the time of service You shall not attach any electrical or other devices to or otherwise alter the equipment without our prior written consent DISH Network shall have the right to make such filings as are necessary to evidence our ownership rights in the equipment and you agree to execute any and all documents as are necessary for us to make such filings Upon termination of Services you must notify our Customer Service Center to schedule the return the Equipment B You shall notify us promptly of any defect in damage to or accident involving the equipment All maintenance and repair of the equipment shall be performed by us or our designees DISH Network may charge you for any repairs that are necessitated by any damage to or misuse of the Equipment 6 TRANSFER OF ACCOUNT SERVICES OR EQUIPMENT DISH Network may sell assign or transfer your account to a third party without notice to you You may not assign or transfer your Services without our written consent which will not be unreasonably withheld We may however refuse to allow you to assign or transfer your Services if you lease your Equipment or if your account has an outstanding balance Residential Customer Agreement 7 LIMITATION OF OUR LIABILITY A WE WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM IF SUCH DELAY OR NONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION
71. e remote control to open the Search screen 2 The Search screen displays with a virtual keyboard REO Search NETWORK wm Name _ ee er ee r ee oe Search mr ee r SS lt 7 Search Event Titles Only C Search All Event Info 3 Enter the search criteria by using one of the entry methods on page 37 4 Select Search Search Results y Available Events aie 18 __TLC 318 3 00p Trading Spaces 10 59 am _ MOMAX 3 18 a _ DSCHD 3 18 4 00p Trading Spaces Cancel S __DKIDS 3 18 6 00p Trading Spaces _ DKIDS 3 18 6 00p Trading Spaces Page Up DKIDS 3 18 9 00p Trading Spaces KUSA_3 19_11 00a Trading Spaces _ Page Down eee eT A TLC 3 19 11 00a Trading Spaces Page 43 Chapter 3 Using the System Tip Favorite lists let you create lists of your favorite channels Press the GUIDE button until the name of your list appears This way you can quickly see what programs are playing on just those channels and not every channel in your subscription Page 44 5 6 Use the UP and DOWN ARROW buttons to scroll through the results Select one of the programs to watch or select Cancel to close the Search Results screen Note If you select a program that is on now the receiver tunes to that program If you select a program that is on in the future you will have to set a timer See page 46 for more information on event timers Using dish home Interactive TV Applications Press th
72. e same address Once all connections have been made to handle this problem you can change the address on your remote control and the receiver as follows l Press SYSTEM INFO button on the receiver s front panel The System Info screen displays and shows the Remote Address Write down the address shown Press and hold the SAT button on your remote control for about three seconds until all of the mode buttons light up and then let go of the SAT button Use the NUMBER PAD buttons to enter any number between 1 and 16 but not the one you wrote in step 1 Write down the number you entered Press the POUND button If you entered the address correctly the SAT mode will flash three times Press the RECORD button Note Make sure the Remote Address you see on the System Info screen is the same as the one you entered in step 3 If it isn t the remote cannot control the receiver Press the SELECT OK button to close the System Info screen Checking the Remote Control Address l Press and hold the SAT mode button for three seconds until all of the mode buttons light up and then let go of the SAT button Press the POUND button twice The SAT mode button will flash the same number of times as the address number for example three flashes means address 3 search Remote Control Settings Page 17 Chapter 2 Receiver Description and Installation UHF Remote Control Antenna Attach a UHF Re
73. e that some channels in the Program Guide appear in white These channels can be viewed immediately However many channels will be in red You cannot view these channels until you order programming GUIDE 3 Press the SYSTEM INFO button on the receiver s front panel to display the System Info screen Note The screen shown here is just an example You will see numbers and information for your receiver System Info One do is ROO 1234 4321 00 t S00 1234 4321 00 Status Good vse Software LX KI pera mi Sa tenite 615 10 ns Start MEB _e h Paa DP34 i Reneti Adara Detalls Next 4 Call the Customer Service Center at 1 800 333 DISH 3474 A customer service representative will discuss the various programming packages available 5 Choose a package and the representative will authorize your programming SELECT OK 6 Select Cancel to close the System Info screen Quick Start Guide Tip Channels that appear in red can t be viewed because they are not part of your subscription You can add channels to your subscription simply by calling DISH Network at 1 800 333 DISH Page 3 Chapter 1 Introduction Press GUIDE Wait a few minutes and the channels you pur chased will turn from red to white and can now be viewed If your programming package qualifies your should now be watch ing TV in high definition format GUIDE Step 2 Finding Programs To Watch
74. ected the option for another satellite on the Point Dish Signal menu You may have interrupted the transmission a download of the latest operating software via the satellite signal The receiver gives you three chances to enter the correct password If you fail to do so the receiver times out and will not allow you to try again for several minutes Troubleshooting Tables Wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephone connection at all times Review your Pay Per View purchases to check the Smart Card credit limit Call the Customer Service Center for help checking the credit limit and or to get authorization to make a purchase If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight a
75. ed at the satellite Check the strength of the signal using the Point Dish Signal menu Consult your installer to re aim the dish if necessary to obtain the strongest possible signal Make sure the system uses RG6 coaxial cable if not call your dealer or installer Check the dish to receiver cable run length if it is over 200 feet on your DISH Pro system 100 feet with a Legacy system call your dealer or installer Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables If this does not work do the Check Switch test If you have authorized the receiver wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center for help You must connect the receiver to an active telephone connection at all times If you install two or more receivers you must connect each receiver to an active telephon
76. ed by a professional technician For a professional installation please call the Customer Service Center at 1 800 333 DISH 3474 If you install the system yourself use the instructions in Chapter 2 A vital part of the installation is to set up the receiver to get the latest software from the satellite If you are having a d new system installed your receiver will automatically get this software For information on the receiver and its installation read Chapter 2 Receiver Description and Installation For information on any specific feature or function including how to use the remote control read Chapter 3 Using The System If you have a problem operating the system or receive an error message use the Troubleshooting Tables in Chapter 4 Reference Tips In the margins of pages throughout this guide are tips and other information to make using your satellite receiver easier Page 1 Chapter 1 Introduction Conventions Used in This Guide To make it easy for you to use this guide we use the following conventions e The names of remote control buttons and modes are all uppercase Example Press the SAT button e Menus and options that appear on the TV screen are in bold type Example Open the Program Guide e Select means to move the highlight to an on screen option or choice in a list and press the SELECT OK button on the remote control Example Select the Locks option e Connections on the back of the receive
77. ed to the LNBF that receives signals from that satellite Re aim the satellite dish at the right satellite It is very important for the receiver to get the latest operating software so let the receiver do so The download may take several minutes Do not disturb or unplug the receiver during this time Wait a few minutes and then try again to enter the password Note The time out feature is designed to prevent someone from trying password after password until he or she happens to guess the right one and so gains unauthorized access to the receiver Page 79 Chapter 5 Reference You may not have connected the receiver to an active telephone line Or the telephone line may be defective 078 079 080 Maybe the receiver is connected to a DSL Digital Subscriber Line phone line You may have set up the receiver to reset itself back to the factory defaults that is the settings it had when it was shipped from the Connect the receiver to an active telephone line Make sure that the telephone line to which you connect the receiver is working properly Note To be able to order Pay Per View programs you must keep the receiver connected to an active telephone line at all times If your setup includes more than one receiver this applies to each receiver The receiver uses the telephone line to make toll free calls usually in the middle of the night to send information to the Customer Service Center
78. efully retry entering the channel number you want Press the remote control Recall button to return to the previous channel number Select All Chan as the active Favorite List Unlock the receiver so that it does not skip adult channels If you want to buy a channel call the Customer Service Center What to Do You must add channels to a custom Favorite List before you can apply it Choose another list to change Note You can change the All Sub list by changing what channels you buy Page 83 Chapter 5 Reference You try to apply an empty Favorite List The receiver displays an ERROR message A Favorite List does not show channels that you know you have added to it The receiver will not allow you to apply an empty list If you have set up the Program Guide to hide adult channels and the receiver is locked the Favorite List will not show such channels Buying a Pay Per View Program What Is Happening Someone orders a Pay Per View program without your permission You find that you are not able to order a Pay Per View program You find that you are not able to cancel a Pay Per View program Your setup includes more than one receiver You order a Pay Per View program but it does not appear via all of the receivers Possible Reason You may have been away from the receiver and someone else used it The receiver may not be connected to an active telephone line Your credit limit may hav
79. ent was not packed and shipped in the manner prescribed nor equipment purchased serviced or operated outside the continental United States of America Page 107 Appendix Page 108 Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THIS SYSTEM UNDER NO CIRCUMSTANCES SHALL ECHOSTAR S LIABILITY IF ANY EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY THIS WARRANTY SHALL BE VOID IF ANY FACTORY APPLIED IDENTIFICATION MARK INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS HAS BEEN ALTERED OR REMOVED THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON If You Need Assistance 1 Call the Customer Service Center at 1 800 333 3474 Have the date of purchase and either your customer account number the receiver conditional access number or the rece
80. enu a d sh System Locks JEA 1 Ratings Locks 6 Lock PPV 2 Channel Locks 7 Hide Adult 3 Lock System 8 Hide Locked 4 Front Panel Lock 0 Cancel 5 Change Password ee aa Sent ee ow 9 Press MENU to go back to the Main Menu 10 Press the 6 button to select the System Setup option on the Main Menu Use this menu to set up the system the way you want say d sh System Setup LIT a EA kh Su 1 Installation 5 Channel Order 2 Aiternate Audio 7 Guide Displays Diagnostics 3 Dolby Digital 47V Enhancements 3 Ciosed Caption MA 5 Purchase History 11 Press MENU to go back to the Main Menu Page 7 Chapter 1 Introduction 12 Press the 7 button to select the Timers option on the Main Menu This screen is used for creating and changing timers used to trigger automatic channel changes reminders or VCR recordings Timers 13 Press MENU to go back to the Main Menu 14 Press the 8 button to select Customer Service Use this menu to review your statement pay your bill upgrade programming and more CUSTOMER SUPPORT Add Channels M View Your Statement CD Pay Your DISH Network Bill 3 Frequently Asked Questions CD Important Messages 5 dish home Ce Exit lt 7 15 Press the MENU to go back to the Main Menu Page 8 About Satellite Television 16 Press the 9 button to select dish home Interactive TV You can order chan nels check the news and even play games The DISH button
81. f you have set a VCR Event Timer the VCR will record only that menu For Pay Per View Programs You must order a Pay Per View program before you can create a timer for it For Blacked Out Programs If you set a timer for a program that is blacked out in your area when the event timer operates the receiver may display only an error If you have set a VCR Event Timer the VCR will record only that error message Event Timer Performance when the Receiver is Off If the receiver is off at the time an Auto Tune or VCR Event Timer is scheduled to operate the receiver will turn on Once the event has ended the receiver will turn off unless you pressed any remote control or receiver front panel buttons during the time that the timer was active If the receiver is off at the time a Reminder Event Timer is scheduled to operate the timer will turn the receiver on and tune it to the channel you last watched The receiver will then display the reminder menu You will have a few seconds to respond If you do not respond to the reminder menu the receiver will turn off Setting Up the Receiver to Control a VCR To use VCR Event Timers you must connect the receiver back panel audio video outputs to the audio video inputs on the VCR To use VCR Event Timers you must set up the receiver to control the VCR see below If the receiver cannot control the VCR use an Auto Tune Event Timer to tune the receiver to the channel you want to record Use t
82. ge saying that your VCR test is complete Follow the instructions on the message 9 Ifyour VCR did not do the test enter another code from the table and then repeat steps 2 through 6 10 When you have found the correct VCR code select the Save option to save the VCR code you entered and return to the Installation and Setup menu Page 53 Chapter 3 Using the System Using Locks First you set the locks then you lock the receiver You must l lock the receiver in order to put any locks into effect If you a unlock the receiver leave the locks unchanged and then lock the receiver again the same locks will be in effect as before How to Set Locks A Two Step Process 1 Create the locks that you want 2 Lock the receiver Once the receiver is locked anyone who wants to access locked items must enter the password When You Have Locked the Receiver If you try to access a locked item or open the System Locks menu the receiver displays a message prompting you to enter the password The receiver allows you three tries to enter the correct password If you fail to enter the correct password the receiver does not allow more tries for several minutes If you enter the correct password you can access the locked item or open the System Locks menu If you exit a locked item or close the System Locks menu you must enter the password again to access the item or open the menu again If you forget your password you
83. he telephone was busy it automatically disconnected This generated clicks that caused an error in the FAX or modem transmission occurred Using Event Timers What Is Happening Possible Reason What to Do You try to set up an event timer and the receiver displays a message noting that the program is locked You try to set up an event timer and the receiver displays a message noting that the program is a Pay Per View event You try to set up an event timer but the receiver displays an Error message giving you the option to delete an event timer that was Set up earlier You set up an event timer but the receiver does not tune to the channel of the program You set up an event timer for a program that is repeated such as a regularly scheduled program but the timer does not operate for a showing of the program You set up an event timer but the timer does not operate at all You set up a Once event timer but the timer operates at atime different from what you expect You stop the operation of an event timer for one showing of a program that is repeated such as a regularly scheduled program but the timer operates for the next showing You must enter the password before you can create an event timer for a locked program You must order a Pay Per View event before you can create an event timer for it You already have set up the maximum number of event timers You may have set up
84. he timers built into the VCR to start and stop the VCR at the right times Setting Up the Receiver and VCR to Use a VCR Event Timer The receiver front panel IR Blaster sends an IR signal to control the VCR This signal is strong enough to bounce off walls or other objects on its way to the VCR However shelves or smoked glass doors between the receiver and the VCR may block the signal If the signal has to cross a very large room or bounce off curtains it may not be strong enough to control the VCR For best results make sure nothing blocks the signal Page 52 Setting Up the Receiver to Control a VCR The receiver starts the VCR recording but does not turn on the VCR Make sure you leave the VCR turned on You must also have a videotape in the VCR 1 Make sure the VCR is connected to one of the receiver outputs and is set to display on your TV Consult your VCR user s guide 2 Get the VCR device code from the table in Chapter 5 3 Press the MENU button ED 4 Select the System Setup option then the Installation option then the VCR Setup option 5 Enter the first 3 digit code number from the table using the NUMBER PAD buttons 6 Make sure the VCR is turned on Insert a video tape 7 Select Test The receiver displays a message warning you to make sure the VCR is turned on 8 Press the SELECT OK button to start the test Your VCR records for a few seconds stops and then rewinds The receiver displays a messa
85. his video output port is the preferred method of connecting the receiver to a DVI equipped HDTV or HD monitor for best picture quality and simplest installation 1 Connect a DVI cable between the DVI HDTV DISH DVI connection on the receiver and the DVI input on your HDTV set or monitor 2 Connect an RCA A V cable between the receiver PHONO RCA AUDIO OUTPUTS and the HDTV audio inputs that go with the DVI input on your TV or monitor 3 Turn on your receiver and TV 4 Consult your HDTV User s Guide then set your HDTV to display from the DVI input Confirm that you are getting a picture from the receiver Note In most cases connecting the DVI cable will provide plug and play control of the monitor s display resolution and other settings However your HDTV may require selecting a 480p format to display from the receiver during this installation phase Consult your HDTV User s Guide YPbPr Connections If your HDTV or HD monitor does not include a DVI input port you can use the YPBPR component video connections to provide high definition picture quality to your HDTV or HD monitor Make the connection using a color coded YPbPr cable 1 Connect video and audio RCA type cables between the receiver RCA A V OUTPUTS and corresponding input connections on the HDTV or monitor 2 Connect between the YPBPR component connections on the receiver and the HDTV using component video cables 3 Power on the TV and receiver using the fr
86. ide Button GUIDE Press the GUIDE button to open the Program Guide When the Program Guide is open press this button to switch among Favorite Lists Up Down Left Right Arrow Buttons When using a menu press these buttons to move the highlight to an option Select OK Button Press the SELECT OK button to select a highlighted option or program in a menu MaSson When watching a program press the RIGHT ARROW button to open the Browse Banner or the UP or DOWN ARROW button to change channels When the Browse Banner is open press the UP or DOWN ARROW button to see the Browse Banner for the previous and next channels When the Browse Banner is open press the RIGHT or LEFT ARROW button to obtain information on the next program that will be on that channel When a menu offers a list of choices press the UP or DOWN ARROW button to see more choices When the Program Guide is open press these buttons to move the highlight among the programs When watching a program press the LEFT ARROW button to open the Theme list Recall Button Press the RECALL button to return to the last channel you were watching Press it again to switch between the last two channels RECALL that you watched Using the Remote Control Info Button Press this button for more information when the Program Guide or the Browse Banner is open or when watching a program me e When a menu is open that includes a Help option press
87. ion amp 71 bsg CES 0 J Favorite Lists 3 Select the Favorites List that you want to create or change 4 Select the Modify List option Note At any time you can select the Clear List option to remove all channels from the current list This does not apply to the All Chan and All Sub 5 Inthe Channels list highlight a channel you want to add to the Favorites List Note You can use the NUMBER PAD buttons to enter the once channel number or select the PAGE UP or PAGE DOWN o option to move quickly through the list a 6 Press the SELECT OK button to add the highlighted channel to the Favorites List A check mark appears next to the channel Tip If you have not created any 7 Repeat steps 5 and 6 until you have added all the channels that you FAVO EE USES ant pressing the GUIDE button 8 To delete a channel from the Favorites List select the channel in the switches the list The check mark next to the channel disappears receiver between 9 Select the Save option to save all changes to the Favorites List ae Chan and All ub Making a Favorites List Active If the Program Guide is open press the GUIDE button to select the next Favorites List Press the GUIDE button again to scan through all the available lists Page 45 Chapter 3 Using the System Changing the Name of a Favorites List 1 Press the MENU button cD 2 Select the Favorites option ahi 3 Select the Favorites List that you want to change
88. iver model number ready Display the Impo rtant System Information menu to find these numbers 2 A Customer Service Representative will assist you 3 If the Representative determines you should return any equipment you will be directed to call a Return Authorization representative Before shipping any equipment you must talk to a Return Authorization representative and must obtain a Return Authorization RA number 4 You will be given the appropriate address for which to return your equipment Whether under warranty or not you will be responsible for the cost of shipping back the defective equipment For faster service see the Advance Exchange Program below 5 Returned equipment must be packaged properly using either the original shipping materials or the packaging in which the replacement equipment is shipped Include a copy of the Bill of Sale Any items returned without a copy of the Proof of Purchase will be considered out of warranty Follow the instructions given to you by the Customer Service Representative 6 Write the RA number in large clearly visible characters on the outside of the shipping box that you use to return the equipment To avoid confusion and misunderstandings shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense Limited Warranty Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately t
89. l now F gt Note This stops only this instance of a Mon Fri Daily or Weekly timer The timer will operate the next time it is scheduled To stop all operations of such a timer you must delete the timer For a Reminder Event Timer instead of having the option to stop the timer you have the option to tune to the program Page 47 Chapter 3 Using the System Setting Up an Automatic Event Timer 1 Select a future program using the Browse Banner Themes menu or the Program Guide Tip You may start any timer one 2 Select a Timer Type option i ly But if l l l a i t u 3 Select a Timer Frequency option Notice that a check mark displays in i eee the box selected back event timers and the second one 4 Select the Create option to save the event timer starts early the first one will end early Create y An event timer cannot start early 5 The receiver displays a timer symbol in the Program Guide and also for a Pay Per View when you press the INFO button to get information about the program program If you try l overlapping events 1 Press the MENU button you will get an error message 2 Select the Timers option pore WF 3 Select the Create option The receiver displays the Create ig Timer screen Tip Use the Program Guide or your printed television guide to see when the program s starts and stops before you go to the Set Date Time for a Manual Timer 4 Select a Timer T
90. local analog channels from your off air antenna at the broadcast channel number Your subscribed DISH Network locals will remain at the four digit channel number designation Changing Program Languages Tip You can choose an You may be able to change the language of some programs An alternate alternate language language may not be available for all programs Some programs such as if available but movies show at the start whether an alternate language is available An this applies only to alternate language applies only to the audio part of a program and does not the audio part ofa change the language used in the menus displayed by the receiver program and does not change the language used in the menus displayed by the receiver 1 Press the MENU button im T 2 Select the System Setup option 3 E ii Page 63 Chapter 3 Using the System Tip You can program the remote that came with your receiver to control the receiver and up to three other devices Page 64 3 Select the Alternate Audio option abo 4 Select the language you want in the Languages list Note Alternate provides visually impaired customers with a visual description of the program if available 5 Select Save to save your language choice The receiver displays the System Setup menu 6 Press VIEW TV to exit the System Setup menu Control Other Devices with the Remote Remote Control Modes You can set the remote to fou
91. mage awards of up to 110 000 per violation 9 MISCELLANEOUS A Physical Address Change of Address When setting up your DISH Network account you agree to provide us with the physical street address where the Equipment will be located A post office box does not constitute a physical address and is not sufficient to meet this requirement You agree to give us prompt notice of your change of name mailing address physical address where the Equipment is located or telephone number You may do this by notifying our Customer Service Center by telephone or in writing B Notice If we send you notice it will be considered given when deposited in the U S Mail addressed to you at your billing address or hand delivered to you Our notice to you will also be effective if provided on your billing statement or by telephone If you give notice to us it will be deemed given when received by us at the address listed on the first page of this Agreement C Applicable Law This Agreement including all matters relating to its validity construction performance and enforcement shall be governed by applicable federal law the rules and regulations of the Federal Communications Commission and the laws and regulations of the state and local area where Service is provided These terms and conditions are subject to amendment modification or termination if required by such regulations or laws If any provision in this Agreement is declared to be illegal or in c
92. mote Control Antenna Attach the UHF remote control antenna to the receiver s back panel REMOTE ANTENNA input so you can use your UHF Pro remote control Note Be sure to set the antenna straight up so you can use the remote control from as far away as possible Don t let the antenna touch anything Note For best off air reception use an outdoor antenna but if you do use an indoor antenna ensure it is a few feet from the receiver Do NOT place it on top of the receiver because the off air antenna can interfere with the UHF remote control antenna If your UHF Pro Remote Control isn t working very well from far i away you may be experiencing interference from objects near your a receiver To improve your remote control s operation try any or all of the following e Place the receiver higher than all of the other equipment in your entertainment center e Provide room above the receiver so that the antenna can be installed straight up If this is not possible tilt the UHF antenna at about a 45 angle e Place the UHF antenna outside the entertainment center by using a coaxial cable to connect the antenna to the receiver e Try moving the receiver to other locations e Attach an attenuator between the UHF remote antenna and the REMOTE ANTENNA input Example of i Receiver Back Panel UHF wa Remote gt Antenna Page 18 Add a UHF Attenuator UHF Remote Control Antenna Stray UHF signals can block signals from the
93. n times pauses flashes once quickly and then flashes once indicting Limited Mode Page 67 Chapter 3 Using the System Control a TV or a Second TV TV Mode Button To use the remote to operate a television you must press the TV mode button to set the remote to TV mode The TV mode button s back light turns ON to show that the remote is set to TV mode Make sure to keep the remote in TV mode to use the buttons as described in this section Input Button SD HD If the TV has video input options use this button to switch the TV f Np S among those options Power Button Press the TV POWER button to turn the television ON or OFF POWER Mute Button Press the MUTE button to turn off the sound Press the button Q again to restore the sound Volume Button volun Press the minus side of this button to lower the sound Me volume Press the plus side of this button to raise the sound volume Select OK Button The SELECT OK button works as the Enter button for a TV Up Down Arrow Buttons Use the UP DOWN ARROW buttons to change channels on the TV Recall Button Press the RECALL button to return to the last channel you were watching Press it again to switch between the last two channels that you watched Page 68 Number Buttons Use the NUMBER buttons to enter numbers in a menu or to go directly to a new channel Control a VCR or a DVD Player Some of the features described below
94. nd dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish If you have not authorized the receiver call the Customer Service Center for help Wait a few minutes to see if the message is removed Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Check that the Signal Strength bar in the Point Dish Signal menu is green and displays the word Locked If not contact your installer to re aim the satellite dish Turn the receiver off Doing this allows the receiver to download new software via the satellite signal The download may take several minutes do not disturb or unplug the receiver during this time When the download is done you will be able to use it to order Pay Per View programs If your setup includes a multi dish switch you must do the Check Switch test Make sure that you have selected the option for the right satellite on the Point Dish Signal menu Make sure that the cable s for the satellite you have selected are connect
95. nectors provide good quality standard definition audio and video Use phono RCA type cables to connect these outputs to a VCR for example for use in recording You can also connect the audio outputs for use with either of the HDTV video connections DISH DVI and YPBPR or the S Video connection RCA Audio and Video Input These input connections allow other devices such as a VCR or game console to display content through the receiver audio video outputs Use a phono RCA style cable to make the connection to the outputs of other video source devices Note While your receiver can convert the input to high definition format on the DISH DVI or YPBPR connections the receiver cannot convert the picture to high definition quality These inputs are selected as sub channels of Channel 0 from the program guide See Using the Program Guide in Chapter 3 for details Audio Digital Output Connect to the AUDIO DIGITAL OUTPUT with an Audio Digital Optical cable available at consumer electronics stores This connection point is for use with high quality sound systems 8VSB TV Antenna Cable In This input connection receives programming signals from either local off air broadcasters in both analog and digital broadcast formats or a cable TV system Use a coaxial cable to make this connection to an external off air antenna or a cable TV service This connector is color coded black This input connection can only be used if your receiver i
96. ntact a professional TV antenna installer for advice or help in choosing installing and aiming an antenna Keep in mind digital off air TV broadcasting is in its infancy So digital off air service may be interrupted because Broadcasters are testing digital signals and may stop broadcasting without notice Many broadcasters do not yet have permanent broadcast stations and may be operating at less than full power Broadcasters are not legally required to provide full time digital signals for several years Some digital channels do not broadcast all the time If you have questions about off air channels contact the broadcasters not DISH Network DISH Network does not broadcast off air signals and so cannot do anything to change off air signal quality However the receiver s digital channel setup menus provide a signal strength bar that can help you aim the off air TV antenna for the strongest possible signal Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SAT mode to control your satellite receiver To use the remote to control your VCR and other devices see Control Other Devices with the Remote on page 64 SAT Mode Button Press this button to set the remote to SAT mode to control the receiver The SAT mode button s back light turns ON briefly to show that the remote is set to SAT mode Note Keep the remote in SAT mode to use the buttons that are descri
97. nted by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label This equipment uses the following Universal Service Order Code USOC jacks RJ 11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company ma
98. o use Dolby Digital sound The receiver has a built in Dolby Digital adapter and also supports Linear PCMA regular mono or stereo sound e Press MENU 6 8 for the Dolby Digital Setup menu e Select the mode to support your home theater system digital audio Input e Select the Save option WF d sh Dolby Digital NETVoOoRK w Dolby Digital only C fetter lt 4 Dolby Digital PCM The TV audio will continue to run normally even if the program broadcast does not use Dolby Digital sound You may want to lower the volume on the TV for best results when changing between programs Note Be sure to select only a mode supported by your amplifier Note Digital audio formats are controlled by the programmer Not all modes are supported on all programs Note Some satellite HD programs feature Dolby Digital audio even though the Program Guide does not show the DD symbol for such programs Closed Captioning The receiver supports several closed captioning formats Captioning 1s carried to the TV by the DISH DVI and YPBPR outputs for each format and displayed as long as captioning 1s turned on The RCA video and S VIDEO outputs carry standard closed captioning but they require a closed captioning compatible TV to decode and display the information on the screen Standard definition display of closed captioning is a function of the TV and not the receiver Note Closed captioning information is provided by the progr
99. o you depending upon where you live it could take three to five business days Along with replacement equipment you will receive a prepaid shipping label and instructions on how to return the defective equipment The shipping charge for receiving replacement equipment and returning the defective equipment is a one time fee based on EchoStar s competitive bulk shipping rates additional charges may apply outside of the continental US This fee will be charged to your billing account or your valid credit card If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement your billing account or credit card will be charged the market price of the replacement If you return the defective equipment after ten days you will receive a full refund less an administrative fee If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement If damage to the defective equipment is found which EchoStar in its sole discretion determines has voided the warranty or makes the equipment unrepairable billing account or credit card will be charged the market price of the replacement Post Receipt Exchange Program You may choose to ship the equipment to us at your cost To provide faster service upon receipt of your equipment you will be shipped a replacement Your original equipment will not be available for return Th
100. oes not do what you expect When you press the remote control Power button to turn the receiver ON the receiver front panel Off Air or Sat mode light does not light up Hearing A Program What Is Happening There is a good picture on the TV set but you do not hear any sound You hear a foreign language with a program Using the Remote Control Possible Reason The remote control may be missing batteries the batteries may be incorrectly placed in the remote or the batteries may be weak or dead The remote address and the receiver address may not match Other lights are too bright Remote control not operating properly or the batteries are weak or dead The receiver power cord not plugged into a power outlet or there may be a problem with the power Possible Reason You may have muted the sound or set the volume so low that you cannot hear it What to Do Use the receiver front panel Control Buttons to control the receiver until you find the remote If the remote control is permanently lost or too damaged to use call the Service Center to order a replacement If the batteries are missing or dead insert fresh AAA size batteries If the remote has fresh batteries check whether they are placed according to the label diagram If not remove them and place correctly Press the SYSTEM INFO button on the receiver s front panel to bring up the Important System Information screen Aim the remote at
101. of such copyright protection technology must be authorized by Macrovision and is intended for home and other limited pay per view uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited U S Patent No s 4631603 4577216 4819098 are licensed for limited pay per view only FCC Compliance The following text is extracted from Federal Communications Commission FCC regulations as of the publication date of this Guide Contact the FCC see following or your library for the complete text of the regulations Telephone Communication This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back panel of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXX XX If requested this number must be provided to the telephone company The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represe
102. of that amount and or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement at law in equity or otherwise F Additional Receivers DISH Network will allow you to place up to five additional receivers on your account Each additional receiver would be authorized to receive the same Services as your initial receiver DISH Network will charge you a reduced monthly fee Additional Receiver Authorization Fee for each additional receiver added to your account This option is only available if your initial DISH Network receiver and all additional receiver s are located at the same residence and are continuously connected to the same telephone line If you desire to receive Services at two different locations you must open a separate account for each location You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to the same phone line If we later determine that you did we may terminate your Services and in addition to all other applicable fees you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network DBS receiver on the account whether owned by you or not The payment of that amount and or the termination of Services shall n
103. oint Dish This screen shows you information to help maximize your satellite signal The bar at the bottom of the screen tells you the signal strength Green is a good signal while red indicates the signal is not acceptable or is from the wrong satellite 5 Select Check Switch to display the Installation Summary screen The Installation Summary screen tells you if you are receiver signals from the satellites and which multi dish switches you have installed if any 6 Select Test only if directed by the Customer Service Representative 7 Select Done Page 75 Chapter 3 Using the System QAM Installations If you live in an apartment condominium or other clustered housing your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex This distribution equipment is owned and maintained by the dwelling complex owners or managers Note Do not change the setting on this screen unless otherwise directed Sat QAM Mode Setup CA QAM Mode Page 76 Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center Many problems arise from misunderstandings of how the system works especially when you are just becoming familiar with it These tables cover many problems usually with a simple solution for each one To solve a particular problem do the following
104. om your DSL provider Page 24 6 Connect the AUDIO DIGITAL OUTPUT or the PHONO RCA AUDIO OUTPUTS on the receiver as needed to the corresponding HDTV audio inputs to hear sound Note The default resolution on both HDTV outputs is 480p until the receiver 1s authorized and subscribed to a qualifying programming package and the desired HDTV resolution has been selected Connecting Your Receiver to a Phone Line You must keep the receiver connected to an active telephone line Otherwise you may not be able to order Pay Per View programs or use all of the dish home Interactive TV features Run a telephone cable with a standard RJ 11 connector from the receiver s back panel PHONE JACK to an active telephone connection Note You may be able to use a wireless telephone extender However this may not support all the features of your receiver such as Caller ID You must also set up the receiver for your telephone system touchtone or rotary pulse and set a telephone number prefix if you need a prefix to make an outside call 1 Display the Installation and Setup menu press MENU then 6 1 2 Select the Telephone System option 4 to display the Telephone System Setup menu 3 Select the Touch Tone or the Rotary Pulse option in the Phone Type list If you do not need a dialing prefix to call outside your premises select the Save option and stop here If you do need to set a prefix to dial outside your premises for example dial
105. onflict with any law or regulation that provision may be deleted or modified without affecting the validity of the other provisions D Other This document contains the entire agreement between DISH Network and you the customer and no salesperson installer customer service representative authorized retailer or other similarly situated individual is authorized to change the terms set forth herein DISH Network may however change the terms and conditions of this Agreement in the future and will notify you if that occurs The terms of this Agreement which either are expressly stated to survive or by their nature would logically be expected to survive termination shall continue thereafter until fully performed Page 115 Appendix Page 116 Staying Legal Title 47 Section 605 e 4 United States Code U S C makes it a federal crime to modify this receiver to enable it to receive encrypted scrambled television programming without payment of required subscriptions Conviction can result in a fine of up to 500 000 and imprisonment for five years or both Any owner of this receiver who procures or willfully causes its modification is an accessory to that offense and may be punishable in the same manner Investigative authority for violations lies with the Federal Bureau of Investigation FBI This product may incorporate copyright protection technology that is protected by U S patents and other intellectual property rights Use
106. ont panel power button 4 Consult your HDTV User s Guide then set your HDTV to display from its RCA input Confirm that you are getting a picture from the receiver 5 Complete installation of the receiver with the dish antenna See nstalling a Receiver in an Existing Dish Antenna System in the next section of this chapter 6 Order your programming using the instructions in Chapter 1 Connection Diagram Example The diagram below provides one example how the back panel ports can be used to connect to an HDTV as well as connections for a VCR and DVD Player Your installation may be different i a ee Home Theater Sound System Installing the Receiver in an Existing Dish Antenna System Before you can begin connecting your receiver to your dish antenna you must first complete the preceding section on connecting your TV to the receiver If you are installing a dish antenna system for the first time either call DISH Network at 1 800 333 DISH 3474 or see the instructions that came with the dish Otherwise if you already have a dish antenna system installed and peaked for maximum signal strength complete the following instructions to connect the dish antenna system to the receiver 1 Connect an RG 6 coaxial cable see notes after this step from the SATELLITE IN port on the receiver s back panel to an available port on your switch or LNBF in your existing system Peel off the blue sticker and affix it to the cable cl
107. or the cable run length may be too long Or there may be a problem with the multi dish switch The receiver may not yet have been electronically linked with the Smart Card via the satellite signal The satellite dish may have moved so that it is no longer picking up the satellite signal The cable connections may have loosened or have moisture inside There may be an interruption of the satellite signal The receiver may not be connected to an active telephone line The Smart Card credit limit may have been suspended Phone signal not working correctly Viewers in specific areas are prohibited from watching certain programs For example viewers who live close to a particular football stadium may be prohibited from watching football games that are played in that stadium You may have tried to tune to a program on a channel which you have not bought Check the coaxial cables and their connections to and from the multi dish switch Make sure that all required cables are in place and check that all cable connections are tight and dry for outdoor cables If this does not work call the Customer Service Center for help Note the local weather conditions Remove any snow or other debris which may have collected on the satellite dish Make sure that the satellite dish has a clear line of sight to the satellite Check whether branches or leaves have grown into the line of sight Make sure that the satellite dish is aim
108. ose to where it connects to the SAT IN connection on the back of the receiver Installing the Receiver Tip Using cable labels makes it easy to tell which cables connect to the receiver ports Inside the front cover of this guide are stickers that are color coded the same way as the coaxial connections Page 21 Chapter 2 Receiver Description and Installation Note If you are installing your receiver into a system with DISH Pro LNBEFs and or switches you can have as much as 200 feet of cable between the LNBF and the receiver However you must use only RG 6 coaxial cables rated for 950 to 2150 MHz Some cables may say Swept tested for 2150 MHz If you have any doubt about this examine the cable s outer jacket ask your DISH Network retailer or look on the con tainer the cable came in Do not use cable company TV cables or cables from other satellite TV systems not rated for 950 2150 MHz These other cables may cause signal loss Do not use existing cables such as RG 59 Also be sure that any outdoor connections are made using waterproof F connectors wrench may over tighten the connections causing damage Such f Tighten all the coaxial cable connections only by hand Using a Page 22 damage is not covered by the Limited Warranty Plug in the receiver s power cord Make sure both the receiver and TV are turned on You should see the Point Dish menu appear on the screen If you do not see this screen
109. ot prejudice our ability to exercise any other rights and remedies we may have under this Agreement at law in equity or otherwise G Changes in Services offered DISH Network reserves the right to change the Services that we offer and our prices or fees related to such Services at any time If the change affects you we will provide you notice of the change and its effective date The notice may be provided on your billing statement or by other communication permitted under Section 9B In the event of a change in the contents of any programming programming packages or other Services you understand and agree that we have no obligation to replace or supplement the programming programming packages or other Services previously offered that have been deleted rearranged or otherwise changed You further understand and agree you will not be entitled to any refund because of a change in the contents of any programming programming packages or other Services previously offered H Multi Month Subscriptions For multi month subscriptions you may downgrade the Services only at the time of renewal You may not downgrade the Services during the term of the multi month subscription Page 111 Appendix Page 112 I Fees for Receivers that Independently Support Multiple Televisions Additional fees may apply for a receiver which supports independent viewing of programming on multiple televisions 2 BILLING POLICIES AND PAYMENTS FOR SERVICES
110. ou would satellite channels Connect an external VHF UHF off air antenna or analog cable TV source to the 8VSB TV ANTENNA CABLE port Peel off the black sticker and affix it to the cable close to where it connects to the back of the receiver Note The type of antenna required depends on the channels used by and the locations of the local broadcasters for your area Contact a professional installer if you are unsure about how to connect an external antenna to this input Note Move all nearby off air antennas away from the UHF remote antenna Do not place an off air antenna on top of your receiver The audio video quality on local off air channels depends on the distance and terrain between the broadcast station and your home and on the placement and quality of the off air TV antenna you use If you have questions about off air channels contact the broadcaster not DISH Network Make sure to follow the antenna installation instructions correctly Ground the antenna per the National Electrical Code NEC and any local electrical codes Page 25 Chapter 2 Receiver Description and Installation How to Add Local Off Air Digital Channels To add a local digital channel 1 Press MENU 6 1 5 to open the Local Channel Setup menu Local Channels E Scan Analog Cancel Add DTV Add ATY Display Opts 2 Use the Scan Digital selection to add the local channels to the Program Guide automatically or selec
111. our choice a Languages v Channels A amp E 118 When you highlight a choice in a single choice list it looks like this In this example the Spanish option is highlighted When you highlight a choice in a multiple choice list it looks like this In this example the LIFE 108 option is highlighted Using Text Fields When you select a choice in a list it looks like this Languages lt Canceling a Procedure Tip You can cancel out of any menu option or the Program Guide at any time Using Text Fields and immediately return to viewing a To cancel a procedure you must press the remote control CANCEL or VIEW TV button before you do the last step of the procedure If this does not work you must finish the procedure There are several screens that require you to enter information into areas progr a x TE known as fields Your receiver has two basic ways to enter the information eae the utton e Virtual Keyboard e Remote Control NUMBER PAD Using the Virtual Keyboard Use the virtual keyboard letters to type the information Use the LEFT RIGHT UP and DOWN arrows to navigate around the keyboard Select the characters you want Name _ Using the Number Pad Use the letters above the NUMBER PAD on the remote control while the highlight is in the field For example when looking for the channel and times to pee g watch Rudy Fremmel Presents you press 7 three times for an
112. r are in small capital letters Example SATELLITE IN Getting the Most of Your HD Satellite Receiver To enjoy viewing high definition programming at its highest resolution and quality your DISH Network HD satellite receiver must be connected to an HDTV set or monitor and displayed in a high definition format 10801 or 720p Your receiver must also be activated with qualifying programming to display in high definition format If You Need More Assistance If you need help after you read this guide call Customer Service at 1 800 333 DISH 3474 You can also call the Customer Service number for information on professional installation For those who purchased the receiver from an authorized DISH Network retailer contact the dealer listed on your System Info screen 1 Press the SYSTEM INFO button on the receiver s front panel to display the System Info screen 2 Select Next until you open System Info Three x t 1 gea i E p s oe System Info Three or i t DNASP 02 Rev281 1FEBZCTE 1071L Last Gonnect None Billing amp Programming 1 800 333 DISH 3474 Technical Assistance f57 123 4567 Page 2 Quick Start Guide After your system has been installed order and watch your programming using the following steps Step 1 Ordering Your Programming 1 Using your remote control press SAT and then press the blank POWER button Make sure the TV is also on POWER 2 Press GUIDE You will se
113. r different modes to control the receiver or other devices This section explains how to set up the remote to control a device such as a satellite TV receiver a TV a VCR a DVD player a tuner or an amplifier To set the remote to the right mode for a device use the remote control s mode buttons SAT satellite receiver TV VCR for a VCR or a DVD player and AUX auxiliary for a DVD player or an audio amplifier To change the mode press the button for the device you want the remote to control The mode button flashes once to show you ve set the remote to that mode Limited Mode You can program your remote control in Limited Mode to keep from accidentally changing the channel on your TV or VCR When you use the remote to control your TV in Limited Mode you will only be able to use the POWER MUTE and VOLUME buttons Also when you use the remote to control your VCR in Limited Mode you will only be able to use the POWER and VCR tape control buttons The section Set Up the Remote Control has a step that tells the remote control to go into Limited Mode Note Limited Mode is not used with cable boxes or amplifiers Combination Devices If you are programming the remote to control a combination device such as a TV VCR or a TV DVD program the remote control in one mode and then repeat the procedure in the other mode For example to program the remote to control a TV VCR using code 748 follow the instructions to
114. receiver automatically hangs up if it finds the line is clicks Per View purchase information When busy the receiver found that the telephone was busy it automatically disconnected The receiver cannot connect to DISH Network Maybe the receiver is connected to a DSL Digital Subscriber Line phone line Install a DSL filter between the receiver and the telephone wall jack You pick up the telephone to make a call but you do not hear a dial tone The receiver was calling the Customer Service Center to send Pay Per View information When the receiver found that the telephone was busy it automatically disconnected Hang up and then pick up the telephone again to get a dial tone Your computer or facsimile Resend the FAX or modem transmission FAX machine tries to send a FAX or modem transmission but fails The receiver was calling the Customer Service Center to send Pay Per View information When the receiver found that the telephone was busy it automatically disconnected The FAX or modem found that there was no dial tone and cancelled the transmission Page 84 Troubleshooting Tables Have the sender resend the FAX or modem transmission Your computer or FAX machine was receiving a FAX or modem transmission but an error The receiver may have tried to call the Customer Service Center to send Pay Per View purchase information during the FAX or mode call When the receiver found that t
115. remote control to the receiver To prevent blocks you can install a 10 dB attenuator This will help keep out stray UHF signals but also reduces how far away you can use the remote control The attenuator is not supplied with this receiver 1 Remove the UHF antenna from the UHF Remote Antenna input on the receiver back panel 2 Attach a 10 dB attenuator to the UHF Remote Antenna input 3 Attach the UHF antenna to the attenuator Receiver Back Panel Example of E 4 UHF Remote Antenna Example of Receiver Back Panel aa re 1 gr Le ee dA a Attenuator Exampie of Receiver Back Panel e wa gt Attenuator i ia Ta i Fay UHF Remote Antenna Page 19 Chapter 2 Receiver Description and Installation Page 20 Installing the Receiver This section guides you through the installation of your new satellite receiver which includes the following e Connecting to your HDTV set or monitor e Connecting to your dish antenna and upgrading the software e Ordering your programming e Setting up to display in HD Connecting Your Receiver to an HDTV or HD Monitor There are two ways to connect this receiver to display high definition programming quality on an HDTV or HD monitor using the DVI HDTV DISH DVI connection or the YPBPR connections Note Your new satellite receiver is factory set to display in the 480p format at its HD output connection points DVI HDTV DISH DVI T
116. ress the CANCEL button to return to the Program Guide ae Press the SELECT OK button to change to the new channel You may skip the Program Guide forward or backward many hours at one time To do this enter the number of hours that you want to skip using the NUMBER PAD buttons Then press the LEFT or RIGHT ARROW button to move back or forward respectively For example To move forward one day press numbers 2 and 4 then press the RIGHT ARROW Tip If the program is on some time in the future the receiver will open the Create An Event Timer menu Tip The Program Guide can display programs scheduled for some time beyond the present but cannot display programs that have ended Page 39 Chapter 3 Using the System Tip You can use the Browse Banner to see what other programs are available without leaving the program you are watching Page 40 Using the Program Banner The Program Banner provides information about the program you are watching The receiver displays the Program Banner for a few seconds at the top of the TV screen every time you change the channel or press the remote control VIEW button Using the Browse Banner You can use the Browse Banner to change channels or to see what other programs are available without changing the program that you are watching The receiver displays information on the program you are watching at the top and Browse Banner information at the bottom of the T
117. rk special events and pay per view Services over the telephone by calling the Customer Service Center or by using our automated system through the following toll free number 1 877 DISH PPV 347 4778 for ordering movies A small fee will apply for use of the automated system Pay Per View Automated Fee or the Customer Service Center Pay Per View Fee E Private Viewing DISH Network provides Services to you for your private home viewing use and enjoyment You agree that the Services provided will not be viewed outside of your private residence You are permitted to exhibit the Services solely in your private residence and not in any other areas The Services may not be rebroadcast transmitted recorded or performed nor may admission be charged for listening to or viewing any Services provided by us If we later determine that you utilized your DISH Network Equipment including any additional DISH Network receivers or sold leased or otherwise gave possession of the same to a third party who you knew or reasonably should have known intended to use it to permit the viewing of the Services in a commercial establishment or any other area open to the public we may terminate the Services and in addition to all other applicable fees you agree to pay us the difference between the price actually paid for the Services and the full commercial rate for such Services regardless of whether we have or had the commercial rights to such Services The payment
118. rn off the satellite receiver so that your Program Guide and other system information remains current Mode Lights These lights indicate that the receiver is on and operating in either SATELLITE mode or OFF AIR mode The SATELLITE mode light is blue and the OFF AIR mode light is yellow Note When both of the MODE lights are off the receiver continues to work and requires power for system updates Don t unplug the receiver unless you need to move it IR Sensor and IR Blasters The INFRARED IR SENSOR receives IR signals from the remote control The IR BLASTER transmits IR signals to control a VCR in order to perform automated recordings Receiver Back Panel Connections Receiver Back Panel Connections Lean lO HONE Auo Digits ourpur P JAEL Tighten the connections by hand only If you use a wrench you might over tighten the connections and cause damage that would not be covered by the Limited Warranty The receiver back panel has ports you can use to connect the receiver to other devices you may not need to use some of these ports The back panel also has the power cord and phone jack DVI HDTV DISH DVI Connector This digital connection will give you the highest quality video BHEE both in standard definition and high definition Use a DVI cable DM HDTW Disho to make this connection to your HDTV or HD Monitor If you use this output for video you must still connect the audio with the RCA AUD
119. rs You can also contact your local broadcasters Note The NAB web page uses the term RF Channel for what this user s guide calls the Transmit Channel number Another good source of local channel information is available from the Consumer Electronics Association CEA web page at www antennaweb org This website provides recommendations for antenna types and pointing directions About Off Air TV Broadcasts Off air TV signals are broadcast from stations on the ground while satellite TV signals are broadcast from satellites in space You receive off air TV signals using an indoor or outdoor antenna instead of the satellite dish You are likely familiar with analog off air TV signals these are the signals that have been used to broadcast TV for many years New digital off air TV signals are broadcast and received in the same way Digital off air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound However digital off air signal reception like analog off air signal reception depends on several things e The distance between the broadcast station and your home the farther away the station the weaker the signal e The broadcast station s power the lower the power the weaker the signal e Obstacles between the station and your home such as mountains buildings trees or other objects these may block or reflect the signal before it reaches you e Multipl
120. s activated with qualifying DISH Network programming UHF Remote Control Antenna This input connection receives UHF signals from the remote control Connect the UHF antenna here and set it so it doesn t touch anything Set the antenna straight up so you can use the remote control as far away as possible This connector is color coded green Satellite In The SATELLITE IN connection point is used to connect your DISH Network antenna to your receiver so you can receive satellite TV signals The connection is made using RG 6 coaxial cable This connector is color coded blue Audio Digital OUTPUT Telephone Jack Connect a telephone cable with a standard RJ 11 telephone connector to the receiver here and then connect the cable to an active telephone line Note The receiver must be connected at all times to an active telephone line The Remote Control PHONE The remote control gives you easy access to all of the features of your satellite receiver You can set up the remote to control the satellite receiver TV VCR and any other one piece of A V equipment such as a DVD player and home theater equipment If you are installing or re installing your receiver you will need to follow the setup procedures in this chapter Complete instructions on how to use the remote as well as the rest of the system are in Chapter 3 Note The remote control shown here is for example only Your remote control may
121. splays a menu with the dates and times of both programs The receiver also displays this menu if a program time has changed causing one timer to overlap another You must delete or edit one of the timers dish 7 NETWORKS f 4 Delete This Timer Tip The receiver deletes the Frequency Once Maximum Number of Event Timers event timers when they operate You must delete all other types of event timers yourself Editing an Event Timer e You can edit almost any feature of an event timer You cannot create an unlimited number of event timers If you try to create too many the receiver displays a menu giving you the option to delete an existing timer If you do not delete an existing timer you will not be able to create any new ones e You can edit both automatic and manual event timers e Editing an automatic event timer converts the timer to a manual event timer that operates at the times you set not the actual program times 1 Press the MENU button H ET 2 Select the Timers option is Tip Remember 3 that editing an automatic event 4 Select the event timer that you want to edit A check mark appears in timer converts the box next to the event timer Select the Edit option the timer to a Edit gt manual event timer This is why 5 You may change the Timer Type Timer Frequency or Channel To do the receiver this select each option that you want displays the Edit a Manual E
122. ssigned ratings No rating system can guarantee that all objectionable material is screened out Like all other locks these locks are only in effect when the receiver is locked You can lock any program including Pay Per View programs The locks built into some televisions do not apply to satellite programs Television program ratings differ from movie ratings Use these instructions to set program locks based on ratings Then when the receiver is locked only someone who knows the password can watch these programs 1 Press the MENU button CEM 2 Select the Locks option E D If the receiver is locked enter the password using the NUMBER PAD buttons The receiver displays stars as you enter the digits of the password As soon as you enter the fourth digit of the password the receiver highlights the OK option Press the SELECT OK button 3 Select the Ratings Locks option i Page 55 Chapter 3 Using the System 4 Select the rating that corresponds to the lowest acceptable audience age RES j Ratings Locks a eee h tal Violence 4 Language Note All ratings that are more restrictive than the selected rating are also selected For example if you lock PG 13 rated programs then all programs with the R NC 17 and NR AO ratings are also locked 5 Select the expanded rating code s if you want to also lock these ratings 6 To unlock a rating code highlight the code and press SELECT OK 7 Select the Sav
123. supply at no charge new or re manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the original warranty period Note Parts means items included in this package which may include the satellite dish assembly receiver LNBF remote control or dish mounting hardware It does not include other parts purchased separately What the Warranty Does Not Cover This warranty does not cover installation of the system If applicable such installation will be warranted under a separate installation agreement This warranty does not cover consumer instruction physical setup or adjustment of any consumer electronic devices remote control batteries signal reception problems loss of use of the system or unused programming charges due to system malfunction This warranty does not cover cosmetic damage damage due to lightning electrical or telephone line surges fire flood or other acts of Nature accident misuse abuse repair or alteration by other than authorized factory service use of accessories not recommended by the receiver manufacturer negligence commercial or institutional use or improper or neglected maintenance This warranty does not cover equipment sold AS IS or WITH ALL FAULTS shipping and handling removal or reinstallation shipping damage if the equipm
124. t for each remote mode In the following instructions the column on the left contains the instructions and the column on the right provides additional information Instructions 1 Press and hold the appropriate mode button until all the other mode buttons light up and then let go of the button The mode button flashes 2 Press the POUND button twice Watch the mode light to determine your code The mode button flashes the number for each digit of the device code with a pause between the groups of flashes A quick flash is for Zero For AUX mode The first group of flashes tells you what the AUX mode controls A quick flash zero before the three digit code is for a TV one regular flash is for a VCR and two flashes is for a tuner or amplifier For Limited Mode If you have programmed a TV or VCR in Limited Mode the mode button flashes once at the end of the flash sequence Additional Information For example hold TV for a TV until all of the other mode buttons light When you let go TV will flash For example if the code is 570 the mode button flashes five times pauses flashes seven times pauses and flashes once quickly For example if the TV code is 570 the AUX mode button flashes once quickly indicating 0 for TV pauses flashes five times pauses flashes seven times pauses and flashes once quickly For example if the TV code is 570 the TV flashes five times pauses flashes seve
125. t the Add DTV option on the Local Channel Setup menu This opens the Add Local Digital Channel menu _Add Local Digital Locked Channel Number 2 Help oo EE Signal Strength 3 Enter the Transmit Channel number for the channel you want to add You must enter two digits For single digit numbers place a zero in front of it Note The Transmit Channel number and the broadcast Channel Number are not necessarily the same The menu displays a signal strength bar Adjust the aim of the TV antenna until the bar is green shows the strongest possible signal and says Locked The menu shows a Channel Number in green if the receiver is getting enough digital channel information via the off air signal in yellow if it is not Note Some digital channels do not broadcast all the time You may need to wait until the channel is being broadcast Page 26 Initial Set Up for Off Air Broadcasts or Cable 4 Select the Save option to add the channel This opens the Edit Local Channel Name menu Edit Local Channel Channel Name KCNC_ Save wy r Eee ee we SSS er OO Te Cancel aS ee Clear a ee eee ee SSS Help Highlight a letter and press the SELECT OK button Do this again to spell out the channel name You can enter up to five characters If you need to use the SPACE option to insert a space or the lt BACK option to correct a letter When you are done entering the channel name select the Save option This opens the
126. t the place where you want to enter the first number and press the appropriate number buttons on the remote e Use the LEFT or RIGHT ARROW button to move the highlight to the next place where you want to enter a number When you are done enter ing numbers press SELECT OK Tip When you highlight a program in the Program Guide a Themes Search Results or Favorites List use the INFO button to get a description of the program the names of the actors and other important details Tip You can quickly change channels by using the NUMBER buttons on the remote Just enter the numbers for the channel you would like to view next Page 33 Chapter 3 Using the System dish home Button Press the DISH button on your remote control to use dish home Interactive TV ay Format Star Button Press the FORMAT STAR button to toggle through the available display modes Normal Zoom on widescreen displays Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture d back from your satellite receiver When you press the RECOVER button as described below the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming This procedure works only if you have accidentally changed the TV channel or video input It does not recover lost satellite signal See Chapter 4 Reference for
127. ted and may result in the termination of your Services and or legal action E For proper operation of your Equipment DISH Network requires that you connect each DISH Network receiver on your account to a telephone line For accounts containing multiple receivers each receiver must be connected to the same telephone line F If your DISH Network Equipment is stolen or otherwise removed from your premises without your authorization you must notify our Customer Service Center immediately but in any event not more than three 3 business days after such removal to avoid liability for payment for unauthorized use of the DISH Network Equipment You will not be liable for unauthorized use after we have received your timely notification 5 LEASED EQUIPMENT A If you decide to lease your Equipment from DISH Network such Equipment shall at all times remain the sole and exclusive property of DISH Network and we will have the right at our discretion to replace it with new or reconditioned equipment and to remove the equipment upon termination of Services None of the equipment shall be deemed fixtures or part of your realty Our ownership of the equipment may be displayed by notice contained on the equipment You shall have no right to pledge sell mortgage give away or remove relocate alter or tamper with the equipment or any notice of our ownership thereon at any time Any reinstallation return of or change in location of the equipment shall b
128. the confirmation menu select the Yes option to confirm the purchase The Pay Per View fee will be added to your bill Note After you confirm an order for a Pay Per View program you cannot cancel the order and you will be billed for it Using Themes and Search The Themes and Search feature of your receiver makes it easy to find programs to watch This menu allows you to search for programming by themes movies sports etc or by key words used in the program information Themes You can list and choose programs by the theme of their contents for example just movies or just sports You can then quickly list programs based on that theme and choose the program you want l To open the Themes menu press the LEFT ARROW button or press MENU and then select Themes mS mI Using Themes and Search 2 Move through the Themes menu by using the ARROW buttons Choose your category then press the SELECT OK button UP or PAGE DOWN until you see the program you want in the listing 3 You can then scroll through a page at a time using PAGE a 4 Use the ARROW buttons to move to your selection and highlight the desired program in the program list 5 Press the SELECT OK button to watch the program Note If the program you highlighted is on some time in the future the receiver will open the Create An Event Timer menu See page 46 for information on using timers Search 1 Press the POUND button on th
129. the receiver front panel and press the RECORD button to match up the code on the remote with the one in the receiver Try other remote control buttons to see if the receiver is responding Replace the remote batteries with fresh ones Check that the receiver power cord is not damaged and that the plug is inserted correctly into the outlet What to Do Check the volume level on the TV or audio device Turn off the mute or turn up the volume as required Check the TV speakers or the sound system You may have set the receiver to Press MENU 6 2 and select the language that you prefer select an alternate audio language Page 81 Chapter 5 Reference Watching A Program What Is Happening A black box fills almost all of the TV screen The TV screen is all blue Using the Menus What Is Happening You were using a menu and it suddenly closed Possible Reason You may have turned on the Closed Captioned feature on the TV and put that feature into Text mode Receiver may have captions on and not set to Servicel You may have connected the receiver to an input on the TV that is incorrect for the signal output from the receiver Possible Reason The receiver has a time out feature that closes any menu after several minutes of no activity This will discard any changes you have made but otherwise does no harm to the receiver What to Do Using the TV remote control and or menus displayed b
130. the tuner or amplifier ON or OFF Control Other Devices with the Remote SELECT OK Button This SELECT OK button works as the Input Select button for a tuner or amplifier Up Down Arrow Buttons Use UP DOWN ARROW buttons to change channels on the tuner or amplifier Mute Button Press the MUTE button to turn off the sound Press it again to restore the sound Volume Button Press the minus side of this button to lower the sound volume Press the plus side of this button to raise the sound volume Switching Between TV and Device Volume Control When you set up the remote to control a TV the MUTE and VOLUME buttons control the TV volume However if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting you can set up the remote to control the device s volume instead of the TV volume Set the Remote to Control the Device Volume 1 Press and hold the AUX mode button until all the other mode buttons light then release 2 Press the POUND button search 3 Press the plus side of the VOLUME button VOLUME p 4 Press the O number button 5 Press the POUND button The AUX mode button flashes three times 6 Press the SAT mode button 7 Press the plus and minus sides of the VOLUME button The device s volume changes and the AUX mode button lights instead of the TV mode button Page 71 Chapter 3 Using the S
131. this button to see help information for that menu e Highlight a program in a Themes list and then press this button for more information on that program e When the receiver is OFF press this button to open the System Info menu View TV Button Press this button to return to watching a program VIEW TV e Ifyou are watching a program press this button to briefly display the Program Banner e While using any menu press this button to cancel a procedure and return to watching a program Cancel Button Press this button to cancel a procedure and to return to the previous menu or to watching a program CANCEL Record Button Press this button to conveniently set up a timer to automatically start recording a later program on a connected VCR RECONG Note To use this feature with a VCR you must set up the remote to control the VCR See Control Other Devices with the Remote in Chapter 3 Number Pad Buttons O m When watching a program or with the Program Guide open use these buttons to enter a channel number to a change to that channel e When the Program Guide is open you can skip 7 ahead and then back a number of hours Just enter gag the number you want to skip ahead or back and then press the RIGHT or LEFT ARROW button e Use these buttons to enter menu option numbers instead of highlighting the option and then pressing the SELECT OK button e Use these buttons to enter numbers in a menu e Highligh
132. tions 13 Connecting Your Receiver to a Phone Line 24 Connecting Your Receiver to an HDTV or HD Monitor 17 Controlling a Device TV VCR DVD etc 64 Device Code Scan 66 Device Codes Check the Device Codes 67 DVD Player 89 DVD VCR Combo 90 Scan for Device Codes 66 Tuner Amplifier 89 TV DVD Combo 90 TV 86 TV VCR Combo 89 VCR 88 dish home Interactive TV Applications 44 Displaying Program Information 40 Using the Browse Banner 40 Using the Program Banner 40 Dolby Digital 61 DVD VCR Combo Codes 90 Event Timers Automatic Event Timer 46 Before an Event Timer Operates 47 Editing an Event Timer 50 Event Timer Frequencies 47 Event Timer Types 46 Manual Event Timer 46 Maximum Number of Event Timers 50 Setting Up the Receiver and VCR to Use a VCR Event Timer 52 Favorite Lists Changing the Name of a Favorite List 46 Creating or Modifying a Favorite List 45 Making a Favorite List Active 45 Using Favorite Lists 44 Front Panel Receiver 11 Highlighting a Choice ina Menu List 36 Highlighting a Menu Option 35 Installing a Receiver in an Existing DISH Antenna System 24 Lists of Choices in the Menus Multiple Choice Lists 36 Single Choice Lists 36 Local Off Air Channels Analog 27 Digital 26 Locking and Unlocking the Receiver 54 Locks Accessing a Locked Item or Opening the Locks Menu 54 Creating or Changing Channel Locks 56 Creating or Changing Rating Content Code Locks 55 Entering the Password 54
133. to find and select a program to watch For now though go on with this tour Fri 318 gt 10 30am A TEE TV oar Close What s On Flicks Pay Per View Guide Play BingoTV Wednesdays 9 11PM ET 3 Press the MENU button to go back to the Main Menu Page 5 Chapter 1 Introduction Page 6 4 Press the 2 button to select the Themes and Search option on the Main Menu Use this menu to search for programming by Theme Categories You can also select the Search function to find programs by name or by key words within the text of the event information in the program guide en d shi Theme Categories FIVORK aS 1 Movies 6 Series Specials 2 Sports 7 Music Arts 3 News Business 8 Religious 4 Family Children 9 Search 5 Education Press the MENU button to go back to the Main Menu Press the 4 button to open the Favorites menu This menu allows you to set up lists of your favorite channels to make finding what you want to watch more convenient Favorite Lists Modify List Edit List Name 7 Press MENU to go back to the Main Menu Quick Tour of the Menus 8 Press the 5 button to select the Locks option on the Main Menu This menu allow you to apply password protected locks on programming based on rat ing or even on a channel by channel basis You can even lock PPV hide adult programming channels or hide all locked channels from being visible in the program guide by selecting options within this m
134. to increase these Fees or add additional Fees in the future in our sole discretion Smart Card Replacement Fee 50 00 Additional Receiver Authorization Fee monthly per receiver 4 99 Late Payment Fee 5 00 Change of Service Fee 5 00 Duplicate Billing Statement Fee 2 00 Overnight Delivery Fee 18 00 Restart Fee 25 00 Returned Payment Fee 25 00 Service Access Fee monthly 5 00 Offset Fee 2 00 Ledger Request Fee 5 00 Pay Per View Automated Fee 1 00 Pay Per View Fee 5 00 3 CANCELLATION OF SERVICE A Your Service will continue until cancelled as provided for herein Your subscription will be automatically renewed unless you contact us to cancel as provided for in the next paragraph B You have the right to cancel your Service for any reason at any time by notifying us via telephone or in writing at the phone number or address set forth on page 1 above Please be aware that certain promotional offers have a minimum subscription commitment usually 12 months and if you cancel your service prior to the expiration of that commitment certain early termination fees may apply C DISH Network has the right to terminate your Services at any time without providing notice to you if 1 you fail to pay your bill when it is due ii we receive confirmation that you have received the Services or any part of the Services without paying for them or 111 you otherwise violate the terms of this Agreement D If your Service is cancelle
135. troubleshooting information RECOVER only works if the remote control has been set up to control the TV and or VCR if connected Note You may need to press the RECOVER button up to 30 times to recover your satellite TV video l Press and hold the RECOVER button until all four mode buttons light and then let go of the button The SAT mode button flashes twice and then all four mode buttons flash three times 2 Press the RECOVER button Wait for the TV mode button to flash once and then all four mode buttons to flash once 3 Ifyou see the System Info screen press the SELECT OK button to close the screen You have recovered your satellite video 4 Ifyou do not see the System Info screen repeat steps 2 and 3 until you have recovered your satellite video Note If you have a DISH Network HD monitor you may be able to use the SAT button instead of the RECOVER button to restore your TV back to watching satellite programming See your DISH Network HD Monitor User s Guide for details Other buttons on your remote control that do not operate your satellite receiver are reserved for future use Page 34 Changing Channels Changing Channels There are three basic ways to change channels while watching a program e Press the remote control UP or DOWN ARROW lt buttons to get to the desired channel e Use the remote control NUMBER PAD buttons to enter the desired channel number GUIDE e Press the GUIDE button and select a
136. type of output and program type The selected display format will be displayed in the view banner when changing to a new channel Screen Positioning If you need to adjust the position of the video on the HD display screen 1 Press MENU 6 1 9 2 Select Adjust 3 Use the ARROW buttons on the remote to change the vertical and horizontal positions of the video and menu images on the screen 4 Press SELECT OK to save the setting Note Not all HD monitors permit this feature to operate as they may provide automatic positioning that will conflict with settings on the receiver Page 62 Display Options for Local Channels Display Options for Local Channels If you have not yet connected an off air antenna or cable source AN to the receiver first see Initial Set Up for Off Air Broadcasts or Cable on page 25 for details You can set up your local channels in the Program Guide for viewing either with your local channel numbers or the DISH Network four digit numbers Digital off air channels will always be displayed in the 2 99 channel range To display the options available for local channels 2 99 1 Select Display Options on the Local Channel Setup screen 6 1 5 on your remote dish VET WORE Display Options d Off Air Antenna Locals 2 Select one of the following e DISH Network Locals to display your subscribed DISH Network locals at the broadcast channel number e Off Air Antenna Locals to display the
137. vent Timer menu The receiver displays the Timers menu Page 50 10 Using Timers If you want to change the Start Time the End Time or the Date select the Date Time option to display the Set Date Time Otherwise skip to step 9 below Date Time Use the NUMBER PAD buttons to enter the Start Time this includes selecting AM or PM and the End Time this includes selecting AM or PM Use the NUMBER PAD buttons to enter the Date Select the Create Timer option Create Timer D To edit another event timer either highlight that timer and select the Edit option again or if you do not want to edit another event timer press the CANCEL button Deleting an Event Timer l 2 Press the MENU button Select the Timers option The receiver displays the Timers menu OF Select an event timer that you want to delete A check mark appears in the box next to the event timer Move to Delete and press SELECT OK on the remote Delete D Repeat these instructions for any other timer s that you want to delete Page 51 Chapter 3 Using the System Special Consideration When Using Event Timers For Locked Programs You must enter the receiver password before you can create an automatic event timer You can create a manual event timer for a locked program without entering the password However if you do this when the event timer operates the receiver may display only an error or password entry menu I
138. we elect to offset the amount paid for the remaining portion of a multi month subscription against amounts past due you agree to pay in addition to all other applicable fees the Offset Fee set forth below for each month and partial month that the multi month subscription was previously received E If we use a collection agency or attorney to collect money you owe us or to assert any other right which we may have against you you agree to pay the reasonable costs of collection or other action These costs might include but are not limited to the costs of a collection agency reasonable attorney s fees and court costs If there are billing errors or other requests for credit you can contact our Customer Service Center by telephone or in writing You must contact us within sixty 60 days of the time you receive the billing statement for which you are seeking corrections Failure to timely notify us of a dispute shall constitute acceptance of the bill Undisputed portions of the billing statement must be paid before the next billing statement is issued to avoid an administrative fee for late payment All payments for Services must be made directly by you to us DISH Network shall have no obligation to provide Services for which payment is made by you to a third party Residential Customer Agreement F In addition to the amounts due for Services you agree to pay the fees referenced below Fees when applicable DISH Network reserves the right
139. will need to call the A Customer Service Center You may need to provide the following information 1 your name 2 your address 3 your telephone number and 4 the receiver information Locking and Unlocking the Receiver You must lock the receiver for any receiver System Locks you set to take effect To lock the receiver you must first create a password If you forget your password you will need to call the Customer Service Center 1 Press the MENU button to display the Main Menu cam 2 Select the Locks option to display the System Locks menu F F i 3 Select the Lock System or Unlock System option as dei appropriate The receiver displays a message prompting you 3 to enter a password Note If this option appears as Unlock System the receiver is already locked If this option appears as Lock System the receiver is unlocked Page 54 Using Locks 4 Enter and verify a password using the NUMBER PAD buttons The receiver displays stars as you enter the digits of the password hange Password 5 Memorize your password From now on you must enter this password to lock or unlock the receiver 6 Highlight and select the OK option Re enter the password All the locks you have set are now in effect Creating or Changing Ratings Locks Be aware of the following The locks use the ratings that the original program providers assigned to the programs The actual content of the programs may differ from their a
140. y make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If you experience trouble with this equipment please contact Customer Service at 1 800 333 3474 for repair and warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved There are no customer repairable parts inside Any attempts to repair the receiver will void your authorization to use it Radio Interference This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modifying this receiver may void your authority to use the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may
141. y the TV not the receiver remote control or the menus displayed by the receiver turn off the closed captioned feature Turn off captions by pressing the MENU button selecting System Setup then Closed Caption or reset default caption options using same menu Check your TV owner s manual for the correct TV input to use for the signal output from the receiver What to Do Start over again Using the Program Guide or the Browse Banner What Is Happening In the Program Guide some channels have a red background You try to display future programs in the Program Guide or Browse Banner but find you cannot You try to display programs that have ended in the Program Guide or Browse Banner but find you cannot When you are using the Program Guide or Browse Banner some channels are missing Page 82 Possible Reason Red means that you have not bought the program You must buy a channel before you can tune the receiver to it The Program Guide and Browse Banner can display programs scheduled for an extended but not unlimited time beyond the present The Program Guide and Browse Banner can display only programs that have not yet ended These features cannot display a time earlier than the present You may have applied a Favorite List other than the list named All Chan You may have set up the Program Guide so that when the receiver is locked the Guide hides adult channels If your setup inclu
142. ype option 5 Select a Timer Frequency option 6 Select a channel Highlight a channel using the UP or DOWN ARROW button Then press the SELECT OK button Enter a channel number using the number buttons Then press the SELECT OK button Page 48 7 Select the Date Time option The receiver displays the Set Date Time for Manual Timer menu Date Time J 8 Use the NUMBER PAD buttons to enter the Start Time this includes selecting AM or PM and the End Time this includes selecting AM or PM 9 Use the NUMBER PAD buttons to enter the Date 10 Select the Create Timer option 11 To create another event timer select the Create option again a Note You cannot set a manual event timer for a Pay Per View event Quick Record You can quickly create a one time VCR Event Timer by doing the following 1 Highlight a future program in the Browse Banner or the Program Guide 2 Press the RECORD button The receiver displays a popup asking you if you want to record the program RECORD No Pay Per View Guide Play BingoTV Wednesdays 9 11PM ET 3 Select Yes Using Timers Tip For this record function to work you must set up the receiver to control your VCR See the section Control a VCR or a DVD Player later in this chapter for more information Page 49 Chapter 3 Using the System Overlapping Event Timers If you try to create event timers for overlapping programs the receiver di
143. ystem Page 72 Set the Remote Back to Control the TV Volume 1 Press and hold the TV mode button until all the other mode buttons light then release i 2 Press the POUND button search 3 Press the plus side of the VOLUME button VOLUME 4 Press the O number button 5 Press the POUND button The TV mode button flashes three times 6 Press the SAT mode button 7 Press the plus and minus sides of the VOLUME button The TV s volume changes and the TV mode button lights instead of the AUX mode button Teaching Another Remote Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote Note Although most learning remotes are compatible with the Teach Remote option featured in your DISH Network receiver there may be a few that are not Consult your universal learning remote user s guide for details The Remote Teaching Sequence Follow these steps to teach program a universal learning remote from the remote supplied with your satellite receiver Note The universal learning remote is not supplied with your receiver You can purchase it separately at an electronics supply store 1 Press the MENU button c 2 Select the System Setup option mnn 3 Select the Diagnostics option The receiver displays the blank System Diagnostic Tests screen j 4 Select the Teach Remote option The receiver displays a pop up screen warning th

Dish Network 138410 Satellite TV System User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents