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Dell 745N Personal Computer User Manual

1. Table 10 4 Macintosh and AppleTalk The problem you are experiencing involves a System Volume Information directory created by Microsoft Index Server The NFS service does not have access to this directory and returns an error message to the client when The NAS Manager might reset the All Machines client system s group to Read Write when the client systems do not have read only or read write access Setting a client group to use the same permissions as All Machines causes All Machines to be reset to No Access Modifications to user name maps are cached and may not Resolution The NAS Manager is not supported by the Red Hat Linux Use a client system running Windows to connect to operating system and does not work with the NAS Manager the NAS Manager Only the All Machines category options are displayed Add the appropriate client systems and then select OK After you have added the client system navigate back to the NFS tab for this share and select the correct options for the individual Client Machines Ignore this error The System Volume Information directory is not used by NFS clients or your system by default This issue only occurs when sharing the root of a drive Add a client system that has read write or read only access and then set the All Machines client system group to No Access If your system is not part of a cluster you can enable NFS write back cache to improve performance
2. If you do not have to keep shadow copies delete them before defragmenting to improve the performance of the defragmentation See Deleting a Shadow Copy Back to Contents Page Back to Contents Page Disk and Volume Management Dell PowerVault 745N NAS Systems Administrator s Guide Drive Configurations Using Array Manager to Manage Disk Arrays Disk Management Managing Volumes Using Disk Management Enabling and Disabling Hard Disk Write Cache on Software RAID NAS Systems This section provides information about how to manage your physical hard drives arrays and volumes Managing Your Disks and Volumes Managing the disks and volumes depends on the storage configuration of your system You use either Dell OpenManage Array Manager or the Microsoft Windows Disk Management tool to manage disks and volumes Software RAID Configuration To manage both disks and volumes use the Windows Disk Management tool See Disk Management Hardware RAI D Configuration To manage the hardware RAID disks use Dell OpenManage Array Manager See Using Array Manager to Manage Disk Arrays To manage the hardware RAID volumes use the Windows Disk Management tool See Disk Management External Storage Configuration To manage the internal software RAID disks and volumes use the Windows Disk Management tool See Disk Management For the external storage hard drives use the Dell OpenManage Arra
3. Internal Network Number Internal network numbers are used for internal routing and are generally needed only for servers You should not need to change this option on your system Frame Type and Network Number Frame types define the packet formats that are used by different networks All systems in a network must have the same frame type so that they can communicate with the rest of the network When you are configuring your system it attempts to automatically detect the frame type for the client In most cases this is successful However the automatic detection feature occasionally selects an inappropriate frame type usually because more than one frame type exists on the network If this happens you should manually set the frame type to match the one specified on the server running NetWare 7 NOTE If more than one frame type exists select the one that is detected first For example if the frame types Ethernet 802 2 and Ethernet 802 3 are bound to the same segment configure frame type Ethernet 802 2 The order of detection is Ethernet 802 2 Ethernet 802 3 Ethernet II and then Ethernet SNAP Configuring the I PX Protocol By default the Internet Packet Exchange IPX protocol is configured on the NAS system to automatically detect frame types To use the IPX protocol you must change your NAS system s IPX properties to manually detect frame types To configure IPX to manually detect frame types perform the following steps
4. K NOTE To access MSDSS software map a network drive to Dellxxxxxxx DomainUtils where xxxxxxx is the system s service tag number For example if your service tag number is 1234567 type http DELL1234567 5 Log in to the NDS tree or Bindery server with administrative credentials 6 Log in to the appropriate Windows domain as a member of the Domain Admins group 7 On the MSDSS server open the help files and then print out the topics To perform a one way synchronization or To perform a two way synchronization 8 Click the Start button point to Programs Administrative Tools Directory Synchronization to start MSDSS and then allow the prompts to guide you through the following tasks a Start the New Session Wizard right click MSDSS in the console tree b Select Novell Bindery or Novell Directory Services NDS for one way synchronization or select Novell Directory Services NDS for two way synchronization 9 Select One way synchronization from Active Directory to NDS or Bindery or select Two way synchronization from Active Directory to NDS and back d Specify the path to the Active Directory container into which you want to copy items Accept the default domain controller in which to store the session database f Specify the NDS Container or Bindery Container from which to copy items g Provide the name and password of the Novell administrative account h On the Initial Reverse Synchroni
5. 10 Tie 12 Use the Windows operating system to create a directory on the NAS system This directory will become the DFS root Right click the directory you created and select Sharing and Security Click Share this folder and then click OK Access the DFS utility a In the NAS Manager click Maintenance b Click Remote Desktop and then log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault c On the NAS system desktop double click NAS Utilities to display the NAS Utilities window d Double click Administrative Tools to expand the list to show Distributed File System Right click Distributed File System and click New Root Click Next in the New Root Wizard window Click Domain root and then click Next Enter the domain that the new root will be a part of in Domain name Select the server that will host the DFS root or click Browse to find the server if you do not know the name and click Next For Root name enter the name of the directory you created in step 1 Enter additional comments if necessary and click Next Click Finish to create the DFS root K NOTE For information about creating DFS links see Publishing a Share in DFS or Creating Shares in DFS Creating Shares in DFS After creating a DFS Root see Creating a Standalone DFS Root perform the following steps to create DFS links K NOTE
6. 1 Log in to the NAS Manager 2 Click Maintenance and then click Remote Desktop 3 Log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault 4 Right click Network Places on the NAS system s desktop and then click Properties 5 In the Network Connections window right click the network adapter used by the NAS system and select Properties 6 In the Local Area Connection Properties window click NWLink I PX NetBI OS Compatible Transport Protocol and click Properties 7 In the NWLink I PX NetBIOS Compatible Transport Protocol window select Manual Frame type detection 8 Click Add 9 In the Manual Frame Detection window select a frame type enter a network number for the IPX network and then click OK 10 Click OK 11 Click OK to close the Local Area Connection window 12 Close the Network and Dial Up Connections window The IPX protocol is now configured on the NAS system to manually detect frame types Microsoft Directory Synchronization Services Microsoft Directory Synchronization Services MSDSS allows you to synchronize a wide variety of data stored in the Active Directory service with Novell Directory Service NDS and NetWare 3 x binderies MSDSS is a highly flexible service that helps Novell users to perform the following tasks Adopt Windows 2000 Server and the Active Directory service Reduce directory management thro
7. Enter the amount of disk space that when filled triggers a warning to the user or group member that the used disk space is near the disk capacity limit Use the drop down box to select KB MB GB TB PB or EB K NOTE Any previously entered warning level does not appear in the text box However the warning level is still set on the NAS system 9 Click OK Disabling Disk Quotas on a Volume 1 Log in to the NAS Manager 2 Click Disks 3 Click Volumes 4 On the Volumes page select the volume to manage 5 Click Set Default Quota 6 On the Default Quota for volume page clear the Use quota limits to manage use of the volume check box 7 Click OK Removing User Quota Entries 1 Log in to the NAS Manager ick Disks ick Volume n the Volumes page select the volume to manage n the Set User Quotas for volume page click the user s for whom you want to remove a quota ick Delete Cc Cc O 5 Click Set Quota Entries O Cc Cc ick OK Using Logs A log file stores messages which are sometimes called events or event log entries generated by an application service or operating system The messages are used to track the operations performed by the system Log files are usually plain text ASCII files with the log file extension The NAS system provides access to the following logs Application log FTP log NFS log Security log 1 System log Web HTTP shares log Web adm
8. NOTE The NAS Manager default administrator user name is administrator and the default password is powervault You are now logged in to the NAS Manager Logging Into the NAS Manager Directly on the NAS System Connect a keyboard monitor and mouse to the NAS system Turn on the NAS system and log into the system as an administrator K NOTE The default administrator user name is administrator and the default password is powervault Double click the NAS Manager icon on the desktop of the NAS system NOTE If you are part of a domain the NAS Manager icon may not be displayed To access the NAS Manager open Internet Explorer and enter http localhost and then click the Administer this server link to display the NAS Manager When prompted enter the user name and password The default user name and password for the NAS Manager are the same as for the NAS system Default Administrator User Name and Password When logging into the NAS system for the first time you must enter an administrator user name and password The default administrator user name for your NAS system is administrator and the default password is powervault Basic Navigation When navigating the NAS Manager use the buttons within the program instead of the navigation buttons on the Web browser for example Back and Forward The top of each page of the Web user interface UI displays a status area as well as primary and secondary menu bars and the body of
9. Requirements 1 Client system with a CD drive running the Windows 2000 Professional or Server Family Windows 2003 or Windows XP operating system 64 MB USB Key included with your NAS system Resource CD included with your NAS system 1 Reinstallation CDs included with your NAS system Keyboard mouse and monitor attached to your NAS system Installing the Reinstallation Console on a System Running Windows 2000 Windows 2003 or Windows XP You must set up a client system running one of the supported to reinstall the operating system image on your NAS system Part of this setup includes installing a set of NAS utilities used for the reinstallation K NOTE You must have administrator privileges to install the Reinstallation Console NOTE On systems running Windows XP network sharing is disabled by default You must enable network sharing before installing the Reinstallation Console To properly set up your client system perform the following steps 1 Insert the Resource CD that came with your NAS system into your client system s CD drive The Resource CD automatically starts 2 From the Resource CD menu click Reinstallation Utilities 3 Click on Dell PowerVault NAS Reinstallation Console 4 When prompted to open the file or save it to your computer click Open 5 Follow the prompts and accept the defaults to complete the installation 6 Click Start point to Programs Dell NAS Reinstallation Tools and click De
10. See Advanced Features for more information Access the NAS system s desktop and modify the NFS share properties of the folder directly Use only one tool to administer user name maps C T Row SSCS cannot create AppleTalk shares on a new NAS system AppleTalk protocol is not enabled by default on new or reinstalled systems Enable AppleTalk protocol on new systems or systems that have been reinstalled as explained in Enabling the AppleTalk Protocol in Advanced Features am getting event errors for Services for Macintosh are bound to the Bind the AppleTalk protocol to an enabled NIC See AppleTalk Protocol Services for Macintosh onboard network adapter by default If this Adapter Binding in Advanced Features network adapter has been disabled binding errors occur From a Macintosh client users The time between clients and the system is Ensure that clients have their time synchronized to within 10 minutes of the cannot modify or delete a file not properly synchronized time zone that a Windows client has accessed After modifying properties of File Services for Macintosh can not establish Restart the workstation service the AppleTalk protocol File communication to the local Remote Procedure Services for Macintosh does Call RPC service not restart A user cannot access an The share may need to be authenticated for If Apple Authentication is used create a user and assign an 8 character o
11. Use the Network tab in the NAS Manager to configure the NAS system for the network This section provides information for setting up your NAS system on the network including naming the system defining the IP address and configuring the NIC Default System Name The default system name is Dellxxxxxxx where xxxxxxx is the system s service tag number For example if your service tag number is 1234567 enter http DELL1234567 You can also access the system directly through secure port 1279 by connecting to https DELLxxxxxxx 1279 where xxxxxxx is the system s service tag number Naming the NAS System By default the NAS system uses your service tag number as the system name To change the name of the NAS system perform the following steps 1 Log in to the NAS Manager 2 Click Network 3 Click Identification 4 Type a new name for the NAS system in the Server name field 5 If desired in the DNS suffix field type in the domain information to append to the host name to create the fully qualified machine name 6 Click Workgroup or Domain depending on whether the system will be part of a workgroup or a domain 7 Ifthe system is part of a domain type in the User and Password fields the information for the user who has permission to join the domain Include the domain name when you enter the user name DOMAIN USER 8 Click OK 9 Click OK to reboot or click Cancel Until you reboot the system the new name will not ta
12. Gig EtherChannel GEC IEEE 802 3ad Static IEEE 802 3ad Dynamic K NOTE When creating or removing network adapter teams the IP address of the NAS system s LAN connections changes To prevent disconnection from the NAS system during team configuration connect a keyboard monitor and mouse to the NAS system when creating or removing teams See Configuring Your System Using a Keyboard Monitor and Mouse in Initial Configuration before configuring your teams Adaptive Load Balancing Adaptive Load Balancing ALB is a simple and efficient method for increasing the NAS system s network transmission throughput The ALB software continuously analyzes transmission loading on each adapter and balances the load across the teamed ports as needed Adapter teams configured for ALB also provide the benefits of adapter fault tolerance To use ALB the Ethernet ports on the NAS system must be linked to the same Ethernet switch Receive Load Balancing Receive Load Balancing RLB is a method for increasing the NAS system s network throughput by allowing reception from multiple addresses RLB can only be used in conjunction with ALB and only the Ethernet ports connected at the fastest speed will be use to load balance incoming TCP IP traffic Simultaneous reception only occurs from multiple clients Switch Fault Tolerance Switch Fault Tolerance SFT uses two Ethernet ports connected to two separate switches to provide network availability of a
13. NAS system with the folder file that you want to access 2 Right click the folder or file you want to access and click Properties 3 Click the Previous Versions or Shadow Copies tab to display previous versions that you can access 4 Click the desired previous version 5 Click View to browse the folder 6 Click Copy to copy the contents to a new location 7 Click Restore to restore the contents to the original location If it is a folder all subdirectories will also be restored Accessing Shadow Copies From Client Systems Running UNIX Client systems running UNIX do not require additional software to access a shadow copy When a client system mounts a share with shadow copies shadow copies are a pseudodirectory of the share in the format GMT YYYY MM DD HH MM sSS You can browse shadow copy pseudodirectories like any other directory Permission rules are the same as for client systems running Windows except that client systems running UNIX with permissions when the shadow copy was taken will have permissions to access the shadow copy Defragmenting a Volume Containing Shadow Copies Defragmenting the source volume causes the difference file to increase If the difference file increases beyond the allocated space you might lose previous versions of some files Even with a 16 KB cluster size the shadow copy difference file will increase If the difference increases too much greater than the maximum set shadow copies will be deleted
14. To set the WINS addresses from the NAS Manager click Network on the primary menu click Interfaces and click IP in the Tasks list On the IP Address Configuration page click the radio button for Use the following IP settings and then type the IP address Subnet mask and the default gateway in the appropriate text boxes To verify how much space Shadow Copy is using select a volume and then select Properties This page displays the amount of space used by Shadow Copy on that volume Issue Possible cause cannot access the NAS Manager from my Red Hat Linux client system While updating client access to an NFS share the No Access option is displayed but the Root option is not during this update Every time try to obtain a directory listing from an NFS client on the root of a system volume get an error message such aS Permission Denied trying to list its properties letter When updating the client system s access to an NFS share the All Machines client group is reset from the No Access access type to Read Write access My NAS system is experiencing low NFS NFS write back cache is disabled performance The NFS client system group All Machines is reset to No Access when another client system group is set with the same access permissions and root am getting inconsistent map definitions when use the NAS Manager and the MMC to create user name maps take effect immediately
15. Troubleshooting Guide the NAS system has hardware RAID If the system has a PERC card in a PCI expansion slot the system has external RAID storage A software RAID NAS system does not have a RAID controller card installed K NOTE If the system has an external RAID connector the RAID controller card is a PERC card K NOTE Your system can have only one RAID controller card in the PCI expansion slots Logging I nto the NAS Manager To use the NAS Manager you must be logged in as an administrator You can log in only if the NAS system is on the network or if you are connected directly to the NAS system with a keyboard monitor and mouse Logging I nto the NAS Manager on the Network To connect to the NAS Manager using a secure SSL port perform the following procedure 1 3 Open a Web browser from a client system The NAS Manager supports client systems running Microsoft Windows operating systems and Internet Explorer 6 0 or later Type https lt system_name gt 1279 where lt system_name gt is the system s name and 1279 is the secure port in the Address field in the Web browser and then press lt Enter gt The default system name is Dellxxxxxxx where xxxxxxx is the system s service tag number For example if your service tag number is 1234567 enter https DELL1234567 1279 When the Enter Network Password window displays type a user name and password and then click OK to log in as the administrator K
16. Windows Storage Server 2003 operating system On each Windows desktop in your NetWare network uninstall Novell Client Access You must configure the desktops to join the Windows 2000 domain Optionally upgrade NetWare clients workstations to the Windows 2000 Professional operating system Configure all client systems both Windows and non Windows to join the Windows domain Be sure that the users know how to handle their password the first time they log in for possible password options see MSDSS Password Management in MSDSS Deployment Understanding Synchronization and Migration at www microsoft com Medium Sized or Large Environment An organization large enough to have WAN links probably selects to synchronize its networks temporarily while performing a gradual migration over time up to 3 months for a large network or it prefers to use synchronization to establish a mixed Novell Windows network on a long term basis If you plan a staged migration one way synchronization is often the appropriate method After preparing as described above perform the following steps adjusted if necessary to your situation 1 Back up your NetWare user and system data 2 Install and configure a Windows domain controller see the documentation that came with your operating system software 3 Install the Novell Client for Windows from the Novell website at www novell com download 4 Install MSDSS from the NAS system DomainUtils share
17. a Windows 2000 system In the Event Viewer window click Action and then click Open Log File Browse to the location of your log file choose the log type of your file and then click Open Clearing Log Files 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Logs 4 On the Logs page select the type of log you want to clear 5 Select the specific log you want to clear and then click Clear Log in the Tasks list 6 On the Clear Log Confirmation page click OK to clear the log Shutting Down the NAS System To shut down restart or schedule a shutdown of the NAS system using the NAS Manager perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Shutdown 4 Click Shut Down Restart or Scheduled Shutdown 5 If you select Scheduled Shutdown specify when the shutdown should occur and then click OK 6 On the Confirmation page click OK to confirm the action If you choose to restart the NAS system the Restarting page displays When the NAS Manager detects that the NAS system has come back online the NAS Manager automatically returns to the home page NOTE Do not refresh or perform any function in the NAS Manager until it comes back online If you click Refresh the NAS Manager might not automatically refresh Managing Disks and Volumes To manage disks and volumes on your NAS system you should use the Disk Management utilities These utilities allow you to create virtua
18. a maximum of 32 dynamic disks However after a volume is extended it cannot be mirrored or striped using software RAID Also no portion of a spanned volume can be deleted without deleting the entire spanned volume 1 Right click the simple or spanned volume you want to extend and then click Extend Volume The selected volume appears in the dialog box along with its current size 2 Enter the amount to extend the volume and then click OK 3 Click OK The volume now shows the size of the extended volume For more information about extending volumes see the context sensitive online help Enabling and Disabling Hard Disk Write Cache on Software RAID NAS Systems 1 Log in to the NAS Manager 2 Click Maintenance Remote Desktop and log in to your NAS system K NOTE The NAS Manager default administrator user name is administrator and the default password is powervault 3 On the system desktop right click on My Appliance and select Manage 4 From the Computer Management MMC select Device Manager from the left frame 5 Inthe right panel expand Disk Drives by clicking A list of the hard drives attached to the integrated SATA controller is displayed 6 Right click the hard drive for which you wish to enable or disable write cache and click Properties 7 On Disk Device Properties click the Policies tab 8 Enable or disable write cache on the hard drive by checking or unchecking the box next to Enable Write Cac
19. but it is the page where you specify which password option you want to use j Set Synchronization mode to Default object mapping or to Custom object mapping k If you selected Custom object mapping you are prompted to manually establish one to one relationships between pairs of objects Click Finish NOTE The following step is optional After the user accounts are migrated you can migrate the file system migrating the users before the files allows you to migrate file system permissions Follow the instructions in the help topic To migrate files The prompts guide you through the following steps To start the File Migration Utility click the Start button and point to Programs Administrative Tools File Migration Utility To view mapping relationships click View Maps To view mapped access rights for the users groups organization units and organizations to be migrated click Access Rights The NDS Modify option converts by default to Read because it does not have an equivalent NFTS right You might want to click the Write check box to allow read write access On the Step 2 Security Accounts tab verify that you are logged on with the correct Active Directory NDS or Bindery credentials On the Step 3 Source and Target tab under Source NDS Bindery click the volume or directories from which you want to migrate files Under Target Active Directory click the shares or directories to which you want
20. by default on an HTTP share Maintenance page click Remote Desktop and then modify the Web Manager directed to the same folder or volume as sharing properties of the folder another share have just changed the IP address Although the IP address changed your local Close Microsoft Internet Explorer Reconnect using the newly created of my system and now cannot host is still trying to communicate with the IP address Type https IPaddress 1279 It takes approximately 15 administer it through the NAS system using the old IP address It takes minutes for the DNS server to recognize the new IP address Manager approximately 15 minutes for the IP address to automatically update on most networks can only see the first 100 items in The NAS Manager will only display 100 items To display the next 100 items click the down arrow icon at the top of the NAS Manager Web user per page the list interface In the NAS Manager if click OK Clicking Cancel does not dynamically stop If an operation has been performed in error the system administrator and then click Cancel it doesn t an update to the system after you click OK must change the setting back manually seem to cancel the operation When select the Check All box and then deselect one or more choices on some screens in the NAS Manager the Check All box remains selected The Check All box is not automatically deselected However this does not mean that all items
21. crash screen You can log in to the Remote Access Service through the Server Administrator home page or by directly accessing the controller s IP address using a supported browser See the Dell OpenManage Remote RACADM User s Guide for information about running the Remote Access Service from the command line When using the Remote Access Service you can click Help on the global navigation bar for more detailed information about the specific window you are viewing Remote Access Service help is available for all windows accessible to the user based on user privilege level and the specific hardware and software groups that Server Administrator discovers on the managed node system Accessing a RAC From the NAS Manager You can display or change the IP address or create or change the user name and password of the RAC administrator To access a RAC from the NAS Manager perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Server Administrator and then log in to the NAS system as an administrator K NOTE The default administrative user name is administrator and the default password iS powervault 4 In Server Administrator click System click Main System Chassis and then click Remote Access Controller 5 Click Remote Connect 6 Click Configuration to configure the IP address 7 Click Log in to Remote Connect I nterface Reinstalling the RAC Software After a DRACIII XT card is added to or rem
22. domain account in the text box in the format domain_name user_name To allow unlimited disk space usage click the Do not limit volume usage radio button and then go to step 10 Otherwise go to step 9 To limit disk space perform the following steps a Click the Limit volume usage to radio button b In the text box enter a numerical value to specify the amount of disk space to assign to a particular user Use the drop down box to select kilobytes KB megabytes MB gigabytes GB terabytes TB petabytes PB or exabytes EB c Enter the amount of disk space that when filled triggers a warning to the user or group member that the used disk space is near the disk capacity limit Use the drop down box to select KB MB GB TB PB or EB Click OK Modifying Quota Properties Log in to the NAS Manager Click Disks Click Volumes On the Volumes page click the volume to manage Click Set Quota Entries On the Set User Quotas for volume page click the user for whom you want to set a quota Click Properties On the Quota Entry Properties for volume user page click the Do not limit volume usage radio button to allow unlimited disk use or perform the following procedure to limit disk space a Click the Limit volume usage to radio button b Inthe text box enter a numerical value to specify the amount of disk space to assign to a particular user or group Use the drop down box to select KB MB GB TB PB or EB c
23. during POST detected that it is seated correctly Also check the cable and power connections for the hard drives If the system still hangs perform the following steps Shut down the NAS system Check the PCI riser connection to the CERC SATA card Try installing the CERC SATA card in the other PCI slot if available If the system can now see the card replace the riser card The CERC SATA card The hard drives are not Shut down the NAS system Reseat the CERC SATA card and make sure that power and data cannot see any hard connected correctly cables from each of the hard drives are connected to the CERC SATA card correctly drives attached to the system Back to Contents Page Back to Contents Page Initial Configuration Dell PowerVault 745N NAS Systems Administrator s Guide Configuring Your NAS System for the First Time e Configuring Your NAS System Automatically on a Network With DHCP DNS Configuring Your System Using a Keyboard Monitor and Mouse Other Documents You May Need This section provides information necessary to perform the initial configuration of the system The NAS system is configured and managed using the Web browser based Dell PowerVault NAS Manager which can be accessed from a client system on the same network See NAS Manager for more information For certain configuration tasks and for troubleshooting you can connect directly to the NAS system us
24. each page displays specific content related to each functional area Primary Menu The primary menu bar below the status area allows you to choose from the following menu items Welcome Allows you to take a tour and set the administrator password NAS system name and default page Status Provides information about alerts and other status Network Provides access to basic network setup tasks such as setting the NAS system name configuring properties of network interfaces configuring global network settings setting IP addresses and ports for the administration website configuring Telnet and changing passwords Disks Allows you to configure disks and volumes set disk quotas and create shadow copies Users Enables you to create edit and delete local users and groups Shares Enables you to manage local folders and create or modify file shares Maintenance Allows you to perform maintenance tasks such as backup and restore apply software updates check logs change the language of the NAS Manager and access the NAS server desktop Help Provides access to online Help for network attached storage Changing the NAS Manager Language K NOTE Changing the language used in the NAS Manager also changes the language for the operating system s user interface The NAS Manager is available in different languages To change the NAS Manager language perform the following steps 1 Log in to the NAS M
25. network This identification process is called authentication Although authentication is similar to conventional forms of identification certificates enable Web servers and users to authenticate each other before establishing a connection to create more secure communications Certificates also contain encryption values or keys that are used in establishing an SSL connection between the client and server Information such as a credit card number sent over this connection is encrypted so that it cannot be intercepted and used by unauthorized parties Two types of certificates are used in SSL Each type has its own format and purpose Client certificates contain personal information about the clients requesting access to your site which allows you to positively identify them before allowing them access to the site Server certificates contain information about the server which allows the client to positively identify the server before sharing sensitive information Server Certificates To activate your Web server s SSL 3 0 security features you must obtain and install a valid server certificate Server certificates are digital identifications containing information about your Web server and the organization sponsoring the server s Web content A server certificate enables users to authenticate your server check the validity of Web content and establish a secure connection The server certificate also contains a public key which is used in creating a
26. secure connection between the client and server The success of a server certificate as a means of identification depends on whether the user trusts the validity of information contained in the certificate For example a user logging on to your company s website might be hesitant to provide credit card information despite having viewed the contents of your company s server certificate This might be especially true if your company is new and not well known For this reason certificates are sometimes issued and endorsed by a mutually trusted third party organization called a certification authority The certification authority s primary responsibility is confirming the identity of those seeking a certificate thus ensuring the validity of the identification information contained in the certificate Alternatively depending on your organization s relationship with its website users you can issue your own server certificates For example in the case of a large corporate intranet handling employee payroll and benefits information corporate management might decide to maintain a certificate server and assume responsibility for validating identification information and issuing server certificates For more information see Obtaining a Server Certificate From a Certification Authority PowerVault 745N Certificate By default your NAS system has a self generated and self signed certificate The configured SSL port is 1279 Using a Custom Certific
27. system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault Double click NAS Utilities on the NAS system desktop In the NAS Utilities window double click System Tools and then double click Event Viewer Double click the type of log you want to view Configuring SNMP Properties Configuring SNMP Community Properties 10 11 12 Log into the NAS Manager Click Maintenance Click Remote Desktop and then log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault Right click My Appliance and click Manage In the Computer Management window double click Services and Applications and then double click Services In the right pane double click SNMP Service to display the SNMP Service Properties window Click the Security tab and then click Send authentication trap Select this option if you want a trap message sent when authentication fails Select Accepted community names and then click Add Select Community Rights and then select a permission level for this host to process SNMP requests from the selected community To view a description of a dialog box item right click the item and then click What s This In Community Name type a case sensitive community name and then click Add In SNMP Service Properties specify whether or not to accept SNMP packets from
28. system as described in Recovering From a Software RAID Operating System Failure Troubleshooting Software RAID NAS Systems This section provides checks and solutions to try before you reinstall your operating system or replace a hard drive Some of the checks require you to observe the LEDs on the front and back of the NAS system For more information about the LEDs see your Installation and Troubleshooting Guide Does the power LED show that the NAS system is turned on Ensure that the power cable is connected to the NAS system and a power source and that the NAS system is turned on Are the link LEDs on the back of the NAS system and any network switches to which it may be connected illuminated Ensure that the Ethernet cable is securely connected to the NAS system and a functioning Ethernet jack Are you using a standard Ethernet cable to connect to the network Do not use a crossover cable Have you allowed enough time for the NAS system to boot The NAS system typically takes several minutes to boot Does the NAS system boot completely Connect a keyboard mouse and monitor to the NAS system and observe the boot process Are the LEDs for all four hard drives on the NAS system lit If the LEDs are not all lit you may have a failed hard drive See Software RAID NAS System Hard Drive Failures Software RAI D NAS System Hard Drive Failures Your software RAID NAS system has a mirror of the operating
29. the Manage Shadow Copies page click New Shadow Copy The page refreshes and the number in the Copies column increases by 1 Deleting a Shadow Copy 1 Log in to the NAS Manager 2 Click Disks 3 Click Shadow Copies 4 On the Manage Shadow Copies page select the volume for which you want to delete shadow copies and then click View Shadow Copies You can select only one volume at a time 5 On the Shadow Copies on Volume x page click the copies you want to delete and then click Delete 6 When asked if you want to delete the shadow copies click OK Scheduling Shadow Copies For any volume you can schedule shadow copies to occur once daily weekly or monthly Creating a Shadow Copies Schedule 1 Log in to the NAS Manager 2 Click Disks 3 Click Shadow Copies 4 Select the volume for which you want to schedule shadow copies and click Set Schedule in the Tasks list 5 In the Tasks list click New 6 In the New Shadow Copy for Volume x page click Once Daily Weekly or Monthly and complete the information on the page 7 Click OK The scheduled shadow copy displays on the Shadow Copy Schedules on Volume x page 8 Click New to schedule another shadow copy K NOTE It is recommended to schedule no more than two shadow copies per day Deleting a Shadow Copy Schedule 1 Log in to the NAS Manager 2 Click Disks 3 Click Shadow Copies 4 Select the shadow copy schedule that you want to delete an
30. the system with Services for Macintosh resides Ask your system administrator if you are not sure of the zone 4 Select the system from the list of file servers and click OK 5 Click Registered User 6 Enter the user name and password you created in step 1 and then click OK 7 Select the Microsoft UAM Volume and then click OK 8 Close the Chooser dialog box To install the authentication files on the Macintosh workstation perform the following steps 1 Double click Microsoft UAM Volume on the Macintosh desktop 2 Double click the Microsoft UAM Installer file on the Microsoft UAM volume 3 Click Continue in the Installer Welcome screen The installer reports whether the installation succeeds If the installation succeeds Macintosh users of this workstation are offered Microsoft Authentication when they connect to the system Restarting Workstation Services If File Services for Macintosh cannot establish communications to the local remote procedure call RPC service you may need to restart the Workstation Service To restart the Workstation Service perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance and then click Services 3 Click Workstation and then click Startup 4 Inthe Set Service Properties window select whether you want Server for NFS to start automatically manually or whether you want to disable it 5 Click OK Services for the Novell NetWare Operating System
31. volumes are being rebuilt The NAS system may not be booting You may not be allowing enough time The NAS system requires at least 5 minutes to boot properly for the NAS system to boot or a system alert may be occurring Connect a monitor to the NAS system or use console redirection to view the boot routine of the system If a system alert occurs system message beep code or amber hard drive LEDs during boot see Indicators Messages and Codes in the Installation and Troubleshooting Guide for information on resolving the problem Power on self test POST does not A number of conditions can cause a Write down the number of beeps and see Indicators Messages and occur when the system is turned on or beep code during POST Codes in the Installation and Troubleshooting Guide for information on rebooted but a beep code is heard resolving the problem POST does not occur when the NAS The BIOS may need to be updated or Without disconnecting the power source reboot the NAS system by system is turned on or rebooted and a a memory module or microprocessor pressing lt Ctrl gt lt Alt gt lt Delete gt You may need to repeat this key beep code does not occur needs to be reseated or replaced combination several times If the system now POSTs upgrade the BIOS to the latest version If the system still does not POST try booting the system with each individual memory module See the Installation and T
32. you cannot connect to the system through a Web browser you must use a keyboard monitor and mouse to configure the IP address gateway subnet mask and DNS server See Configuring Your System Using a Keyboard Monitor and Mouse 7 Enter the default administrative user name and password for your system when prompted and then click OK K NOTE The default administrative user name is administrator and the default password is powervault 8 Use the NAS Manager to begin setting up shares and volumes on the NAS system See NAS Manager Configuring Your System Using a Keyboard Monitor and Mouse 1 Connect one end of an Ethernet cable into one of the 10 100 1000 RJ 45 NIC connectors see Figure 1 1 on the back of your NAS system For more information on the location of system connectors see the User s Guide 2 Connect the other end of the Ethernet cable to a functioning Ethernet jack 3 Connect one end of the power cable to the NAS system and the other end to a power source 4 Connect a keyboard monitor and mouse to the NAS system For information about system connectors see your User s Guide 5 Push the power button to turn on the NAS system 6 Log in to the NAS system K NOTE The default administrative user name is administrator and the default password iS powervault 7 Log in to the NAS Manager For more information see Logging Into the NAS Manager m Configure the IP address For more
33. 2 The operating system and boot sectors are installed on one RAID 5 volume that is spanned across the four CERC SATA hard drives Data can be stored on the other RAID 5 volume that is also spanned across the four CERC SATA hard drives K NOTE RAID 1 hard drive configurations are not supported on hardware RAID NAS systems Table 3 3 Hardware RAID Default Hard Drive Partitions 0 1 2 and 3 RAID 5 Primary operating system volume on virtual disk 0 10 GB 0 1 2 and 3 RAID5 Data volume on virtual disk 1 Figure 3 2 Hardware RAI D Default Hard Drive Partitions D RAID 5 data volume on virtual disk 1 C RAID 5 operating system volume on virtual disk 0 hard drive 0 hard drive 1 hard drive2 hard drive 3 NOTE If two or more hard drives fail the virtual disks must be recreated See Recreating Virtual Disks in Recovering and Restoring the System for more information Each hard drive has front panel LEDs that provide information about the drive and RAID volume s See Front Panel Indicators in the Installation and Troubleshooting Guide for the location of the LEDs Table 3 4 provides the hard drive LED codes Table 3 4 Front Panel Hard Drive LED Codes Hard Drive Condition LED Status I ndicator Pattern The hard drive is online and prepared for operation Steady green The virtual disk is rebuilding Blinking green The hard drive has failed Blinking amber E
34. 3 operating system In a hardware RAID hard drive configuration NAS system the hard drives are controlled by a Cost Effective RAID Controller CERC Serial ATA SATA card installed in a PCI expansion slot inside the NAS system In an external storage configuration the internal hard drives are controlled by the operating system and the external hard drives are controlled by a Dell PowerEdge Expandable RAID Controller PERC card in a PCI expansion slot NOTE Although you can change RAID levels on your NAS system you cannot change the basic configuration of your NAS system For example you cannot change a system from a software RAID configuration to a hardware RAID configuration The RAID hard drive configuration of the NAS system affects some of the NAS Manager configuration procedures Therefore determine the RAID configuration of your NAS system before continuing with other sections in this guide Use one of the following methods to determine the RAID configuration Check the RAID hard drive configuration on the NAS system System Version screen a Log in to the NAS Manager See Logging Into the NAS Manager b Click Status c Click System Version The System Version screen appears and the Disk Configuration row lists the system as either Hardware RAID Software RAID or External Storage If the system has a CERC SATA RAID controller card installed in a PCI expansion slot as explained in the Installation and
35. AS Manager click Maintenance 3 Click Remote Desktop 4 Log on as an administrator K NOTE The default administrator user name is administrator and the default password is powervault Using the NAS Utilities The NAS utilities provide advanced functionality on your NAS system To access the NAS Utilities perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Remote Desktop and then log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault 4 On the NAS system desktop double click NAS Utilities to display the NAS Util The following categories of tools are available through the NAS Util Shared Folders Create view and set permissions for shared resources view a list of all users connected over a network to the computer and disconnect one or all of them and view files opened by remote users and close one or all of the open files Storage Perform volume management using the Microsoft Windows Disk Management tool or disk management using Dell OpenManage Array Manager K NOTE Array Manager is only available on Hardware RAID and external storage configuration systems System Tools View event logs or monitor the utilization of operating system resources Administrative Tools Use tools such as Internet Information Services IIS Distributed File System DFS Rem
36. Accessing Server Administrator Server Administrator can be accessed through a Web browser directly or by using the NAS Manager To access the Server Administrator using the NAS Manager perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Server Administrator To access Server Administrator directly from a client system on the same network open Microsoft Internet Explorer 6 0 or later Connect to the secure port 1311 of your NAS System For example type https DELL1234567 1311 where DELL1234567 is the name of your NAS system Additional Information About Server Administrator See the Dell OpenManage documentation on the Dell Support website at support dell com for more information on the Dell OpenManage Server Administrator Using Remote Access Controllers The Server Administrator Remote Access Service provides a complete remote system management solution for SNMP and CIM instrumented systems equipped with a DRAC III XT card These hardware and software solutions are collectively known as remote access controllers RACs The Remote Access Service provides remote access to an inoperable system allowing you to get the system up and running as quickly as possible The Remote Access Service also provides alert notification when a system is down and allows you to remotely restart a system Additionally the Remote Access Service logs the probable cause of system crashes and saves the most recent
37. Dell PowerVault 745N NAS Systems Administrator s Guide Initial Configuration NAS Manager Disk and Volume Management Systems Management Backing Up the System Recovering and Restoring the System Configuring Systems in a Heterogeneous Environment Advanced Features Security Recommendations Troubleshooting Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerVault PowerEdge and Dell OpenManage are trademarks of Dell Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Inc VERITAS and Backup Exec are registered trademarks of VERITAS Software UNIX is a registered trademark of The Open Group of the United States and other countries Intel is a registered trademark of Intel Corporation Red Hat is a registered trademark of Red Hat Inc Other trademarks and trade names ma
38. Desktop see the following error message in the event log WMI ADAP was unable to load the winspool drv performance library due to an unknown problem within the library 0x0 have just enabled FTP services on my NAS system but am unable to upload files using FTP even though am the administrator have deleted an FTP share and folder from my NAS system However when use Remote Desktop to confirm the removal can still see the shared folder in the FTP section of the MMC cannot connect to or ping the NAS system after turning it on cannot connect to the NAS system using the IPX protocol After restoring files from a backup the modified dates of folders are inconsistent When connecting to my NAS system using Remote Desktop receive a message that the Terminal Server has exceeded the maximum number of allowed connections The system summary and the task manager show twice as many processors as are actually installed in the system The NIC LED on the front panel of the AS system is not lit 2 The monitor screen is blank when connected to the NAS system All four hard drive operation LEDs on the NAS system are blinking green Possible Cause Remote Desktop cannot update to show a new volume during the session in which it was created This is an issue with the WDAP Performance library and is documented on Microsoft s website By default n
39. IEEE 802 3ad is a performance technology standard that increases a system s network throughput IEEE 802 3ad is similar to the FEC standard developed by Cisco However whereas FEC works only with FEC compatible Cisco switches IEEE 802 3ad works with all switches that support IEEE 802 3ad To use IEEE 802 3ad the Ethernet ports of the NAS system must be linked to the same IEEE 802 3ad switch IEEE 802 3ad Dynamic IEEE 802 3ad Dynamic is a performance technology standard that increases a system s network throughput IEEE 802 3ad Dynamic uses active aggregators in software to determine team membership between the switch and the server software or between switches IEEE 802 3ad Dynamic mode requires 802 3ad Dynamic capable switches Creating Intel PROSet II Network Teams 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Remote Desktop 4 Log in to the system as an administrator K NOTE The default administrator user name is administrator and the default password is powervault 5 Double click the network icon on the NAS system s system tray near the time on the bottom right corner The Network Teaming utility Intel PROSet I1 displays 6 Click Action click Add to Team and then click Create New Team The Teaming Wizard displays 7 Select the type of team to create and then click Next The types of team include Adaptive Load Balancing Receive Load Balance Switch Fault Tolerance Adapter Fault Tolerance Fast Ethe
40. Manager 2 Remove the front bezel 3 Remove the failed hard drives from the NAS system See your Installation and Troubleshooting Guide for information about removing and replacing drives 4 Insert the new hard drives in the same location as the failed hard drives K NOTE Ensure that the new hard drives are the same size as or larger than the failed drives 5 Replace the front bezel 6 Recreate the virtual disks as explained in Recreating Virtual Disks Recreating Virtual Disks 1 Turn on the NAS system 2 When prompted during POST press lt Ctrl gt lt A gt to start the CERC BIOS Configuration Utility 3 Select Array Configuration Utility 4 Select Create Arrays in the Array Configuration Utility screen and press lt Enter gt 5 Select all four hard drives to create the array 6 When the Array Properties Menu appears select RAID 5 7 Press lt Enter gt 8 Type an array label 9 Press lt Enter gt 10 Highlight Array Size and press lt Enter gt 11 Type 10 to specify a 10 GB partition when creating the operating system array or type the desired size for the data array 12 Select the array settings by pressing lt Enter gt K NOTE Enabling write cache will improve performance but may lead to possible data loss if a sudden power outage occurs Dell recommends that you use a UPS with the NAS system 13 Select Done and press lt Enter gt to complete the RAID 5 configuration 14 Press any key t
41. Properties 4 Click Client Groups 5 In the Tasks list click New 6 On the Create New NFS Client Group page type the group name you want to add in the Group name box 7 In the Client name or IP address box type the system name or IP address you want to add to the group 8 Click Add 9 Click OK To add a client or client group to an NFS share perform the following steps 1 Log into the NAS Manager 2 Click Shares 3 On the Shares page Click Shares 4 Select the share for which you want to add an NFS client or client group For information on how to create a share see Using Shares in NAS Manager 5 In the Tasks list click Properties 6 Click the UNIX Sharing tab 7 Select the machine or group from the list on the left or type an NFS client computer name or IP address in the box on the right 8 Select the degree of control the specified client can exercise over files in the share from the Access Permissions list 9 Select the Allow root access check box to grant root access to the selected group 10 Click Add 11 Click OK To remove a client or client group from an NFS share perform the following steps 1 On the Shares page click Shares 2 Select the share for which you want to remove an NFS client or client group 3 In the Tasks list click Properties 4 Click the UNIX Sharing tab 5 Select the system or client group from the list in the center of the page and then click Remove 6 Cl
42. S Manager 2 Ensure that the NAS system is using NIC 1 to connect to the same network as the client system K NOTE During reinstallation you must use NIC 1 to connect the NAS system to a network that includes your client system 3 Ifthis is an external storage NAS system continue with step 4 otherwise go to step 12 4 Turn off any external storage enclosures attached to your system 5 Physically disconnect all external storage enclosures connected to your NAS system by removing the SCSI cables from the PERC RAID controller For instructions on how to connect disconnect external enclosures to your system see the Dell PowerVault 22xS Systems Installation and Troubleshooting Guide on the NAS system s Resource CD NOTICE Failure to disconnect all external storage enclosures from your NAS system before performing a system reinstallation may lead to data loss Disconnect all external storage enclosures from your NAS system prior to continuing with this procedure 6 Turn on the NAS system K NOTE During POST the PERC controller may beep and display the following message This is expected behavior and is not a error Following SCSI ID s are not responding Channel X Y Y Z Logical Drive s Failed Press lt Ctrl gt lt M gt to run the Configuration Utility or any other Key to Continue 7 During the RAID controller s power on self test POST press lt Ctrl gt lt m gt to enter the RAID controller s BIOS Configura
43. Services for NetWare SFN are compatible with Novell NetWare Bindery service for authentication and file access using the internetwork packet exchange sequenced packet exchange IPX SPX network protocol Services for NetWare are disabled by default For information about enabling SFN see the file install rtf which is located in the c sfn directory of your NAS system K NOTE SFN is not installed by default Sharing Netware Volumes To add Netware volume shares on Windows Storage Server 2003 perform the following steps 1 From a Remote Desktop session click Start point to Programs Administrative Tools and click Server Manager 2 In the Server Manager click the FPNW menu and then click Shared Volumes 3 Click Create Volume 4 Inthe Create Volume window specify the volume name and path to share and click OK K NOTE The specified volume must have been created earlier 5 Click Close K NOTE You cannot use the NAS Manager to manage NetWare shares Viewing Netware System Properties To view Netware system properties on Windows Storage Server 2003 perform the following steps 1 From a Remote Desktop session click Start point to Programs Administrative Tools and click Server Manager 2 In Server Manager click the FPNW menu and then click Properties Configuring the NWLink I PX SPX Compatible Protocol To configure this protocol you need the internal network number frame type and network number
44. The NAS Manager grays out the WINS Servers Configuration page unless you set the IP Address Configuration page to Use the following IP settings In the column for the percent used on the Shadow Copies page the percentage of space used appears to be inaccurate You need to verify the amount of space being used by Shadow Copy Table 10 3 Server for NFS This behavior does not affect functionality The Check All box does not indicate what has specifically been selected or deselected The password was successfully changed If you want to confirm that the new password is in effect close the browser and then reconnect The new password should work but the old one should not For information on a specific function see the Windows Storage Server 2003 Help which is available by logging into a Remote Desktop Session and clicking the Start button and selecting Help and Support You can also see the appropriate section in this Administrator s Guide Connect to the NAS system using Remote Desktop and clear these logs by using Microsoft Management Console MMC You can access MMC by logging into a Remote Desktop session and then right clicking My Appliance and selecting Manage Select Cancel or click Back on your browser Reselect the user for whom you want to view properties Reselect the Local Groups tab in the NAS Manager primary menu Add or remove the appropriate members to or from the local group
45. The directory that is to be added to the DFS structure must be shared 1 Access the DFS root a Inthe NAS Manager click Maintenance b Click Remote Desktop and then log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault c On the NAS system desktop double click NAS Utilities to display the NAS Utilities window d Double click Administrative Tools to expand the list and then double click Distributed File System to display the DFS root s 2 Right click the DFS root to which you want to link and click New Link 3 For Link name enter a name for the new link 4 Enter the path to the shared resource on the target server 5 Add comments if desired 6 Click OK Back to Contents Page Back to Contents Page Security Recommendations Dell PowerVault 745N NAS Systems Administrator s Guide Standard Security Recommendations Additional Security Recommendations Maximum Security Recommendations Standard Security Recommendations This section provides information about standard security practices that Dell recommends to secure your NAS system Non Secure HTTP Ports The NAS Manager can be connected to through port 1279 which uses Secure Sockets Layer SSL to encrypt data going to and coming from the NAS system to provide data security See Using Secure Sockets Layer for more information The sy
46. You can configure User Name Mapping from the MMC Console or by using the NAS Manager to configure properties for the NFS Sharing Protocol With User Name Mapping you can create simple maps between Windows user accounts and corresponding UNIX accounts You can also use the Advanced Map feature to map accounts with dissimilar names Because UNIX user names are case sensitive and Windows operating system names are not the use of User Name Mapping can greatly simplify maintaining and managing accounts in the two environments User Name Mapping uses Network Information Service NIS or local Personal Computer Network File System PCNFS user and group files to authenticate users Also User Name Mapping supports bidirectional one to many mapping allowing you to map a single UNIX or Windows operating system account to multiple accounts in the other environment For example you can map more than one administrative account in a Windows operating system to the UNIX root account Special Mappings By default the root user for the UNIX client is mapped to an unmapped user This setting is commonly known as root squashing When an NFS authentication request is made for a user name mapped to an unmapped user the result is an anonymous user ID UID and group ID GID These IDs are typically 2 and 1 respectively Any files created by such a user will show file ownership as an anonymous Windows user K NOTE To prevent root squashing for specific NFS shares
47. a host To accept SNMP requests from any host on the network regardless of identity click Accept SNMP packets from any host To limit acceptance of SNMP packets click Accept SNMP packets from these hosts click Add type the appropriate host name Internet protocol IP or Internetwork Packet eXchange IPX address and then click Add again You can make changes to an entry by clicking the entry and then clicking Edit You can delete a selected entry by clicking Remove NOTE If you remove all the community names including the default name Public SNMP does not respond to any community names presented You can add additional community and host names as necessary NOTE If you change existing SNMP settings your changes take effect immediately You do not need to restart the SNMP service for your settings to take effect If you are configuring SNMP for the first time you must restart SNMP before these settings take effect Configuring SNMP Agent Properties 1 2 Click Maintenance Click Remote Desktop and then log in to the NAS system as an administrator K NOTE The default administrative user name is administrator and the default password iS powervault 3 Right click My Appliance and click Manage 4 In the Computer Management window double click Services and Applications and then double click Services 5 In the right pane double click SNMP Service to display the SNMP Service Properties window 6 Click the Agen
48. ackup performance Installing Network Accelerator Agents VERITAS Backup Exec network accelerator agent can be installed remotely on the NAS system from a remote system on the network See your backup software documentation for more information on installing the network accelerator agents Installing and Using Third Party Backup Software for Local Backups VERITAS Backup Exec 74 NOTE Before installing the backup software see the Dell Support website at support dell com for the latest driver and software updates You might need to install the updates after completing the procedures that follow Installing VERITAS Backup Exec on the NAS System K NOTE VERITAS Backup Exec supports installation using Remote Desktop and management using VERITAS Remote Administrator 1 Share the CD drive on a remote system mount that remote CD drive on the NAS system and then insert the VERITAS Backup Exec installation CD into the CD drive 2 Log in to the NAS Manager 3 Click Maintenance 4 Click Remote Desktop 5 Log in to the NAS system 6 Map a network drive to the CD share but do not select Reconnect at logon 7 Follow the instructions in the documentation that came with your backup software to complete the installation NOTE After the software installation is complete disconnect the network drive for the CD share before you reboot your system To disconnect the network drive right click My Appliance on the NAS system desktop
49. anager 2 Click Maintenance 3 Click Language 4 Click the radio button next to the language you want to use 5 Click OK 6 Reboot the system when prompted The NAS system reboots to complete the operation For more information about changing the language settings for the NAS system itself see Advanced Features How to Find Online Help The NAS Manager provides two kinds of help The NAS Manager online help provides information about NAS Manager functionality and procedures The Microsoft Windows Storage Server 2003 operating system online help which you can access through the Remote Desktop link on the Maintenance page documents the functionality of the Windows Storage Server 2003 operating system To access NAS Manager Help use one of the following methods Click Help on the primary menu the NAS Manager screen is replaced by a split Help screen that displays a table of contents on the left and topics on the right Click the question mark icon at the far right of the primary menu to access the context sensitive help topic related to the current page To start Windows Storage Server 2003 help perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Remote Desktop 4 Log in to the NAS system K NOTE The default administrative user name is administrator and the default password is powervault 5 From the Start menu click Help and Support Configuring Network Properties
50. and can be accessed by a drive letter Like disks volumes can be basic or dynamic Basic volumes refer to all volumes that are not on dynamic disks Dynamic volumes are logical volumes created from dynamic disks It is recommended that you create all data volumes on dynamic disks On a hardware RAID system only the operating system disk should remain basic Checking Partition or Volume Properties 1 Right click the partition or volume to be checked 2 Select Properties from the context menu The Properties window displays 3 Check the properties for your volume Formatting a Partition or Volume 1 Right click the volume or partition you want to format and then click Format 2 When a message warns that all data on the partition will be lost and asks if you want to format the disk click Yes 3 Select NTFS as the file system type NOTE Your NAS system supports only NTFS partitions Formatting all partitions as NTFS allows for advanced features only available under that file system 4 Enter a label for the volume The label appears on the Array Manager console If a name has been selected this name appears in the Name field You can change the name by typing a different name 5 Enter an allocation size or use the default which is automatically selected K NOTE If you use NTFS file system file compression on the source volume you cannot use an allocation unit size larger than 4 KB Defragmenting a source volume wi
51. and select Disconnect Network Drive Click the CD share in the Disconnect Network Drive window and then click OK Installing VERITAS Backup Exec Remote Administrator on a Client System 1 Insert the VERITAS Backup Exec CD in the CD drive of the client system The CD starts the software automatically 2 If the CD does not start the software automatically open Windows Explorer right click the CD drive that contains the VERITAS software and select Autoplay from the menu 3 Follow the instructions in the documentation that came with your backup software to complete the installation Using VERITAS Backup Exec Remote Administrator 1 On the remote system click the Start button and then point to Programs VERITAS Backup Exec The Connect to Server window displays 2 Type the name of the NAS system in the Server field 3 Type login information in the Login Information field and then click OK The Backup Exec Assistant window which displays in front of the Backup Exec window provides wizards for many common backup tasks You can also use the Tools menu on the Backup Exec window to display the Backup Exec Assistant Use Remote Administrator to manage all backup operations just as you would from the local application See the VERITAS Backup Exec documentation for more information about how to use the software Yosemite TapeWare y NOTE Before installing the backup software check the Dell Support website at support dell co
52. ape device connected directly to the system In a network backup the NAS system is backed up to LAN attached backup servers The following software is supported for direct attached local backups 1 Microsoft Windows Server 2003 backup and restore tools VERITAS Backup Exec Server Professional 9 1 for Windows NT Windows 2000 and Windows Server 2003 Yosemite TapeWare 7 0 The following software is supported for remote network backups VERITAS Backup Exec Server Professional 9 1 for Windows NT Windows 2000 and Windows Server 2003 1 Yosemite TapeWare 7 0 Windows Backup and Restore Tools Windows backup and restore tools allow you to back up your data volumes to a locally attached tape drive or to a file GZ NOTE You must have a supported SCSI card installed and connected to a tape drive that is installed to back up your data volumes to tape You can access the backup and restore tools by clicking the Maintenance tab on the NAS Manager primary menu and clicking Backup For more information see the online help for backup and restore Third Party Backup Software You can back up your data volumes locally or over the network to LAN attached backup servers Using Third Party Backup Software for Network Backups For network backups you must already have a backup server installed on the network It is also recommended that you use the network accelerator agents provided by your backup software to improve network b
53. are K NOTE This procedure applies to the external storage configuration only The Unassign Global Hot Spare command unassigns the hot spare disk To unassign the hot spare disk perform the following steps 1 Right click the disk that is assigned as a hot spare 2 Click Unassign Global Hot Spare 3 Confirm the successful completion of the operation by checking the properties displayed in the right pane The status of the array disk must be Ready and the type must be Array Disk Prepare to Remove Use this procedure to prepare for removing an array disk from a controller K NOTE This procedure only applies to drives on an external SCSI enclosure NOTICE To prevent data loss Dell recommends that you perform this operation before you remove any physical disk from an enclosure 1 Right click the disk that you want to remove 2 Click Prepare to Remove and then click OK to continue When the lights on the disk you have prepared to remove stop blinking the disk is ready to be physically removed The disk will not be listed in the array group Properties Use this command to display the array disk properties General Controller Commands This section describes the general controller operations Rescan Controller The Rescan Controller command can be used to check whether any new disks were attached after a configuration was set To rescan the controller perform the following steps 1 Right click the controller yo
54. ate If a certification authority is present in the network the administrator can choose to change the default certificate for your NAS system The administrator must use the wizards to first request a certificate and then apply it to the NAS system Obtaining a Server Certificate From a Certification Authority 7 NOTE If you are replacing your current server certificate the Internet Information Server 11S continues to use the old certificate until the new request has been completed Find a certification authority that provides services that meet your business needs and then request a server certificate NOTE For the latest list of certification authorities supporting IIS see the Microsoft Security website In the By Category list select Certification Authority Services To obtain a server certificate perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance and then click Remote Desktop 3 Log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault 4 Double click the NAS Utilities icon on the NAS system s desktop 5 In the NAS Utilities window double click Administrative Tools and then double click Internet Information Services 6 Double click the local system to expand it and then double click Web Sites 7 Right click the Administration icon and then select Properties 8 In the Administration Properties w
55. created and to which the user will have exclusive access permission The directory name is the same as the user name and is located in the path specified 6 Click OK Creating a Local Group K NOTE In a domain environment you cannot create domain groups through the NAS Manager However you can add domain users to your local groups 1 Log in to the NAS Manager 2 Click Users 3 Click Local Groups 4 On the Local Groups on Server page click New 5 On the Create New Group page enter the name and description of the group 6 Click Members 7 Select the members of the group by performing one of the following In the Add user or group box select a local user or group from the list and then click Add Type the domain and group name domain group_name of a domain group or of a domain user account domain user_name and then click Add K NOTE If you are adding a domain group you must also enter the user name and password that will allow you to add from that domain 8 Click OK Using Shares A Share is a folder on the NAS system that can be accessed on the network by systems running Windows Novell NetWare Macintosh or UNIX operating systems K NOTE You must use the NAS Manager s Remote Desktop to administer NetWare shares See Advanced Features for more information A NAS system supports the following methods of sharing folders DFS Distributed File System DFS makes files that are distributed acr
56. d click Set Schedule in the Tasks list 5 Select the scheduled shadow copy you want to delete 6 In the Tasks list click Delete 7 Click OK to delete the scheduled shadow copy Editing a Shadow Copy Schedule 1 Log in to the NAS Manager 2 Click Disks 3 Click Shadow Copies 4 Select the volume for which you want to edit shadow copy schedules and click Set Schedule in the Tasks list 5 Select the scheduled shadow copy you want to edit 6 In the Tasks list click Properties 7 Change the settings as desired 8 Click OK to save the shadow copy settings Accessing Shadow Copies The files and folders within a shadow copy are identical to the permissions on the original files and folders Accessing Shadow Copies From Client Systems Running Windows Clients running Windows operating systems must meet the following requirements depending on the operating system to access shadow copies Client systems running Windows Server 2003 already have the software available to access shadow copies Client systems running Windows XP need to install the previous versions pack This pack is located in the systemroot system32 clients twclient directory of your NAS system 1 Client systems running Windows 2000 and Windows NT need the Shadow Copy Client system software which is available at microsoft com When the client software is installed perform the following steps to access shadow copies 1 Map to a share on the
57. d iS powervault 5 On the NAS system desktop right click My Appliance and click Properties 6 In the System Properties window click the Hardware tab and then click Device Manager 7 Double click the category in the right pane that contains the tape device K NOTE Tape devices may appear under Unknown Devices Other Devices or Medium Changers 8 Double click the tape device 9 Click the Driver tab 10 Click Update Driver The Hardware Update Wizard displays 11 Click the radio button next to Install from a list or specific location Advanced and then click Next 12 Click Search for the best driver in these locations and select the check box for the location of the driver If you select Include this location in the search click Browse and select the folder where the driver is located K NOTE Most of the tape device drivers are located in the c dell drivers directory However always check the Dell Support website at support dell com for updated drivers and patches 13 Click Next The Upgrade Device Driver Wizard searches the specified folder for the driver files 14 Ensure that the wizard has selected the appropriate PowerVault tape device and then click Next 15 Click Finish 16 Click Close to exit the driver properties dialog box Back to Contents Page Back to Contents Page Configuring Systems in a Heterogeneous Environment Dell PowerVault 745N NAS Systems Administrator s Guide Se
58. d temperature probes also displays a context menu for each of these components The enclosure s context menu items can vary depending on the model of the enclosure The enclosure context menu might include any of the following commands Rescan Checks whether any new array disks and other components such as fans or temperature probes have been added to the enclosure Enable Alarm Enables an audible alarm that sounds whenever the fault LED lights Disable Alarm Turns off the audible alarm settings If the alarm is already sounding you can turn it off with this command Set Tag Data Allows you to enter or change asset information for the enclosure Download Firmware Allows you to download firmware to the enclosure K NOTE The Download Firmware command is only available on the PowerVault 220S and PowerVault 221S enclosures Enclosure Properties Displays enclosure properties Set Thresholds for Temperature Sets the minimum and maximum values for the temperature warning threshold This command is located on the context menu for the individual temperature probes not on the main context menu Disk Management This section describes conceptual and procedural information about how to implement basic and dynamic disks using Array Manager Monitoring Disk Reliability Array Manager supports Self Monitoring Analysis and Reporting Technology SMART on array disks that are SMART enabled SMART performs pre
59. dentified the simple maps function maps users who have the same name in the Windows and UNIX or NIS domain If no match exists for a user name in either place that user is not mapped To define simple maps perform the following steps 1 In the User and Group Mappings window click Simple Mapping 2 Click Enable Simple Mapping 3 On the Windows domain list select the server name or the domain to which the server belongs If you select the server name only the local users and groups will be mapped 4 Click OK to create the maps Explicit User Maps User and group mapping also allows an administrator to create cross platform maps among Microsoft Windows and UNIX users and groups even when the user and group names in both environments are not identical These maps are called explicit mappings User and group mapping allows you set up one to one or one to many mappings among Windows and UNIX users and groups For example a Windows user name could be mapped to a UNIX user name or a group of Windows users could be mapped to a single UNIX user account You can also map a group of UNIX users to a single Windows user account however this can present problems that are detailed in the online help for Services for UNIX Explicit user maps can also be used when the same person has different user names on Windows and UNIX accounts K NOTE Only a user s primary GID is used by Server for NFS for user group name mapping Secondary GI Ds are ig
60. ders in the FTP section of the MMC Wait at least 5 minutes for the NAS system to finish booting If your NAS system uses software RAID and you still cannot connect attempt the procedures in Troubleshooting Software RAID NAS Systems in Recovering and Restoring the System If your NAS system uses hardware RAID and you still cannot connect attempt the procedures in Troubleshooting Hardware RAID NAS Systems in Recovering and Restoring the System Change the IPX protocol on the NAS system to manually detect frame types See Configuring the IPX Protocol in Advanced Features Do not take action This design issue occurs only with folders the files modified dates are consistent Log off of the other Remote Desktop sessions Do not take action Your NAS system is operating correctly Ensure that a network cable is properly connected to one of the NIC connectors on the back panel of the NAS system Do not use a crossover cable If the NIC LED is still not lit see Troubleshooting an Integrated NIC in your system Installation and Troubleshooting Guide Inspect the video cable connection and ensure that the cable is connected properly to the NAS system Try to connect to the NAS Manager using a client system If the client system is able to connect to the NAS Manager replace the monitor The green flash pattern indicates that Wait at least 5 minutes and then try to reconnect to the NAS system the RAID
61. dictive failure analysis on each hard drive and sends an alert if a hard disk failure is predicted The RAID controllers check the array disks for failure predictions If the RAID controller predicts a failure it passes the information to the Array Manager Array Manager immediately displays an alert icon for the hard drive raises an alert under the Events tab and puts an alert message in the Windows Storage Server 2003 Event Log NOTE The supported PERC controllers do not report SMART alerts for unassigned or hot spare hard drives Also when you pause controller I O the controller does not send SMART alerts or events Managing Volumes Using Disk Management This section describes how to use the Windows Disk Management tool to manage basic and dynamic volumes Accessing the Disk Management Tool 1 Log in to the NAS Manager as an administrator 2 Click the Disks tab 3 Click Disks to manage disks 4 When the Remote Desktop session launches log in as an administrator K NOTE The NAS Manager default administrator user name is administrator and the default password is powervault 5 When the Computer Management screen displays click on Disk Management to manage disks Initializing a Disk When you create a virtual disk and perform a rescan in a hardware RAID or external storage configuration or when a new disk is discovered on a system with a software RAID configuration the disk appears with a Disk Type of Unsigned Disk The unsign
62. disk NOTICE You must delete all shares and shadow copies from your volume before deleting it If a volume is removed before all shares of that volume have been removed the NAS Manager might not display the shares correctly 1 Right click the virtual disk 2 Click Delete A confirmation dialog box appears 3 Click OK to continue The virtual disk disappears from the right pane 4 Reboot your system after deleting a virtual disk and before creating new virtual disks Reconfiguring and Managing Virtual Disks This section summarizes how you can change the virtual disk configuration through the NAS Manager NOTE The PERC 4 DC controller does not detect a drive status change until you attempt to read from or write to the drive For example when an unconfigured drive is removed the controller does not detect the change until a you perform a manual rescan or read write to the drive Reconfiguring a Virtual Disk Perform the following steps to add array disks to a virtual disk or to change the virtual disk s RAID level K NOTE The NAS system supports RAID 1 to RAID 0 and RAID 5 to RAID 0 migrations 1 Right click a virtual disk 2 Click Reconfigure The Virtual Disk Reconfiguration dialog box appears The available disks are listed in the left pane You can choose appropriate disks to add by selecting them and using Add Disk to move them to the right pane 3 Select the RAID level in the Type drop down menu 4 Cl
63. e Shares page click Shares 4 In the Shared Folders table click the share that you want to publish in DFS 5 Click Publish in DFS 6 In the Publish to DFS root box type the name of a DFS root 7 Click OK For more information on DFS see Using DFS Disk Quotas Disk quotas track and control the use of disk space for volumes You can configure the volumes on your NAS system to Prevent further use of disk space on a volume by a user and log an event when a user exceeds a specified disk space limit Log an event when a user exceeds a specified disk space warning level When you enable disk quotas you can set both the disk quota limit and the disk quota warning level The disk quota limit specifies the amount of disk space a user is allocated within a specific volume The warning level specifies the point at which the event log displays that a user is nearing the quota limit within a specific volume For example you can set a user s disk quota limit to 50 MB and the disk quota warning level to 45 MB on a volume With these settings the user can store no more than 50 MB on the volume If the user stores more than 45 MB on the volume you can set the disk quota system to log a system event to the event log In addition you can specify a quota limit for users but allow the users to exceed that quota limit When you enable quotas without limiting disk space you can track disk space use on a per user basis without denying us
64. e during the rebuild operation however a reduced rebuild rate extends the rebuild time NOTICE The default rebuild rate is 30 percent System performance might be degraded if you change the rebuild rate to a higher value than the default Properties The Properties command displays controller attributes To view properties perform the following steps 1 Right click the appropriate controller 2 Click Properties A Controller Properties dialog box appears displaying Name Vendor Status Type Firmware Version and Cache Size of the controller Enclosure Management The PERC 4 DC and 4 SC controllers and Array Manager support storage enclosure management Array Manager displays the properties of the enclosure s fans power supply and temperature probes Array Manager also notifies you of enclosure status changes through events that are displayed on the Events tab and logged in the Windows Event Log K NOTE This section applies only to external storage configurations NOTE PowerVault NAS systems support only PowerVault22xS storage enclosures attached to PERC 4 SC and 4 DC RAID controllers No other RAID controllers or storage enclosures are supported Enclosure Components in the Tree View When you expand a storage subsystem in the Array Manager tree view in the left pane you see the controllers that are attached to the storage subsystem You can expand the controller to display the controller s channels Expanding an
65. e following methods in the order listed to restore your hardware RAID NAS system 1 Check all of the items in Troubleshooting Hardware RAID NAS Systems 2 Check the procedures in Hardware RAID NAS System Hard Drive Failures Troubleshooting Hardware RAI D NAS Systems This section provides checks and solutions to try before you reinstall your operating system or replace a hard drive Some of the checks require you to observe the LEDs on the front and back of the NAS system For more information about the LEDs see your Installation and Troubleshooting Guide Does the power LED show that the NAS system is turned on Ensure that the power cable is connected to the NAS system and a power source and that the NAS system is turned on Are the link LEDs on the back of the NAS system and any network switches to which it may be connected illuminated Ensure that the Ethernet cable is securely connected to the NAS system and a functioning Ethernet jack Are you using a standard Ethernet cable to connect to the network Do not use a crossover cable Have you allowed enough time for the NAS system to boot The NAS system typically takes several minutes to boot Does the NAS system boot completely Connect a keyboard mouse and monitor to the NAS system and observe the boot process Are the LEDs for all four hard drives on the NAS system lit If the LEDs are not all lit you may have a failed hard drive See Hardwa
66. e primary GIDs are not also mapped will be associated with the anonymous group To create user and group name maps perform the following steps 1 Log in to the NAS Manager 2 From the NAS Manager click Shares 3 Click Sharing Protocols 4 Click NFS Protocol and then click Properties 5 Click User and Group Mappings 6 Use the User and Group Mappings window to define your user and group maps To configure the type of server to be used to access UNIX user and group names perform the following steps 1 On the User and Group Mappings window click General 2 Click Use NIS server or click Use password and group files to select the server type 3 Depending on whether you use an NIS server or password and group files perform one of the following steps For password and group files specify the location and filename of the UNIX password file and UNIX group file K NOTE The UNIX password file and group file formats must conform to the UNIX standard for these files For NIS server type the NIS domain and optionally the name of the NIS server 4 Click OK to apply the configuration Simple Maps If enabled simple maps create automatic mappings between UNIX users and Microsoft Windows users that share the same user name In a simple user map users in a Windows domain are implicitly mapped one to one to UNIX users on the basis of user name When the Windows domain and the UNIX passwd and group files or NIS domain are i
67. e share becomes inaccessible however the actual files remain on the NAS system To remove a share perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 On the Shares page click Shares 4 In the Shared Folders table click the share that you want to delete 5 Click Delete A confirmation dialog appears 6 Click OK to confirm the deletion or click Cancel to keep the share Removing a Protocol From the Share Because a share may have more than one protocol assigned it is possible to remove a protocol from a share without removing the remaining protocols To remove one or more specific protocols from a share perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 On the Shares page click Shares 4 In the Shared Folders table click the share for which you want to remove a protocol 5 Click Properties 6 Uncheck the protocol s to remove it from the share 7 Click OK to confirm the protocol removal or click Cancel to keep the protocol s for the share Publishing a Share in DFS A DFS namespace provides users with a logical grouping of shared resources that is independent of the resources locations Users can access resources without needing to know where the resources reside In DFS you can also move a shared folder without affecting users To publish a shared folder in DFS perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 On th
68. e the failed hard drive from the NAS system See your Installation and Troubleshooting Guide for information about removing and replacing drives 3 If you are replacing hard drive 0 and the system is not powered on move the hard drive in slot 1 to slot 0 and then insert the new hard drive into slot 1 and proceed to step 5 Otherwise proceed to step 4 This procedure allows the system to boot during step 6 4 Insert a new hard drive in the same location 5 Replace the front bezel 6 Turn on the system if it is not turned on already K NOTE The NAS system automatically starts rebuilding the operating system volume The rebuild procedure may take several hours K NOTE The NAS system takes approximately 5 minutes to boot completely K NOTE If the volume does not start building you do not have a drive that is the same size or larger than the failed drive you did not have the drive in the system when the system booted or you were not using a RAID 1 volume Use Array Manager to repair or reconfigure your volumes See Disk and Volume Management Recovering From an Operating System Failure If the operating system for your software RAID with external storage NAS system fails reinstall the operating system using the procedure in Reinstalling the Operating System NOTICE The reinstallation procedure resets your NAS system to the Dell default settings Replacing External Storage Hard Drives For information about r
69. e volume can cause previous versions of files to be deleted NOTE If you use NTFS file system file compression on the source volume you cannot use an allocation unit size larger than 4 KB Defragmenting the source volume causes the difference file which contains all changed data to grow If the difference file grows beyond the allocated space you might lose previous versions of some files Having a large NTFS file cluster size decreases the growth of the difference file Storing Shadow Copies The NAS system can store a maximum of 64 shadow copies per volume however if you exceed the maximum the oldest copy is overwritten This number of copies allows you to schedule multiple shadow copies Configuring Volume Settings 1 Log in to the NAS Manager 2 Click Disks 3 Click Shadow Copies 4 Select the volume that you want to configure 5 Click Properties 6 Set the maximum size for shadow copies by either selecting No limit or selecting Use limit and entering the amount of disk space that can be used for shadow copies 7 Click OK Using Shadow Copies In addition to scheduling shadow copies you can make new copies on demand delete existing copies configure the shadow copies environment and set shadow copy retention weights Making a Shadow Copy on Demand 1 Log in to the NAS Manager 2 Click Disks 3 Click Shadow Copies 4 Select the volume s of which you want to make a shadow copy 5 In the Tasks list on
70. ed disk cannot be used until it is initialized To initialize a disk right click the unsigned disk A menu displays showing the Initialize Disk command The Initialize Disk command appears only if a disk does not have a signature on it Select this command to write a signature on the disk After a signature is written on a disk the disk displays as a Basic Disk You can create partitions on the basic disk or you can upgrade the disk to dynamic to create volumes on it NOTICE In hardware RAID configurations the operating system disk must remain a basic disk However you can upgrade all data disks to dynamic during creation by using the Windows Disk Management tool Upgrading a Basic Disk to a Dynamic Disk Because only dynamic disks can be used for online volume extension it is recommended that you use the Disk Management tool to upgrade all data disks on your system to dynamic The upgrade includes new disks which are added to the system as basic disks NOTICE In hardware RAID configurations the operating system disk must remain a basic disk To upgrade a basic disk to a dynamic disk perform the following steps 1 Right click the disk you want to upgrade and then click Convert to Dynamic Disk 2 When the Convert to Dynamic Disk window appears select the disks to upgrade and click OK 3 When the Disks to Convert window appears select the disks that you want to convert to dynamic and click Convert y NOTE After a di
71. enclosure channel displays the enclosure s fans power supply and temperature probes Each of these objects expands to display the individual fans power supplies and temperature probes within the enclosure Thermal Shutdown Enclosure management provides a feature that automatically shuts down the operating system the server and the enclosure when the enclosure s temperature reaches dangerous temperature extremes The temperature when shutdown occurs is determined by the enclosure temperature probe s Minimum Error Threshold and the Maximum Error Threshold These thresholds are default settings that cannot be changed Enclosure Fans The fans that are installed in the enclosure are displayed under Fans in the tree view in the left pane You can select and expand Fans to display the individual fans and their status information in the right pane You can also expand Fans to display the individual fans in the left page If you right click the Fans object or an individual fan a context menu is displayed with a Properties option Enclosure Power Supplies The power supplies that are installed in the enclosure are displayed under Power Supplies in the tree view Select Power Supplies in the left pane to display the individual power supplies and their status information in the right pane You can also expand Power Supplies to display the individual power supplies in the left page If you right click Power Supplies or an individual power supply a cont
72. eplacing an external storage hard drive that has failed see your external storage systems documentation Recreating an External Storage NAS System Data Volume For information about recreating an external storage data volume see your external storage systems documentation Reinstalling the Operating System NOTICE This procedure resets your NAS system to the Dell default settings It also deletes all data on the software RAID NAS system Hardware RAID NAS system data volumes and external storage data volumes are not affected Before performing this procedure on a software RAID NAS system attempt to boot from the operating system image on the mirrored hard drives See Booting From the Software RAID NAS System Recovery Operating System Mirror Hard Drives For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager This procedure resets your NAS system to the Dell default settings It also deletes all data on the software RAID NAS system Hardware RAID NAS system data volumes and external storage data volumes are not affected Perform all three of the following procedures to reinstall the operating system 1 Install the Reinstallation console on a system running Windows 2000 Windows 2003 or Windows XP 2 Prepare the USB Key which was provided with your NAS system for the reinstallation 3 Reinstall the operating system on your NAS system
73. er attempts to create a file in an NFS share and that file contains an illegal character for Windows in its name the attempt will fail You can use filename character translation to replace characters that are not allowed in a file system by mapping them to characters that are valid To enable filename character translation create a text file that maps Windows to UNIX characters and then modify the registry entry that specifies the path and name of the translation file The filename character translation text file is a list of mapped characters in a format such as the following Oxnn Oxnn comment where nn is the hexadecimal value of the character The entry for a map from the UNIX character to the Windows character in the filename character translation text is as follows Ox3a Ox2d Map 0x3a to 0x2d To map the character combination to the character add the following entry 0x28 0x29 Ox5e Map to To set up the character translation perform the following steps 1 Log in to the NAS Manager 2 From the NAS Manager click Maintenance 3 Click Remote Desktop 4 Log on as an administrator K NOTE The default administrator user name iS administrator and the default password iS powervault 5 Double click the NAS Utilities icon on the desktop of the NAS system 6 Double click Administrative Tools 7 Double click Microsoft Services for Network File Systems 8 Click Server
74. ers access to a volume when they exceed that limit It is also possible to specify whether the system logs an event when a user exceeds the quota warning level and quota limit Enabling Disabling or Setting Disk Quotas on a Volume Log in to the NAS Manager ick Disks ick Volumes n the Volumes page click the volume to manage n the Default Quota for volume page click the Use quota limits to manage use of the volume check box ick the Limit volume usage to check box and enter the volume usage limit Cc Cc oO Click Set Default Quota O C C ick OK K NOTE Setting a default quota entry for a volume applies the setting to any users without individual disk quotas accessing the volume Adding Disk Quota Entries The Quota Entries page allows you to add delete or configure disk quotas for any NAS system user When you enable disk quotas for an existing volume volume usage is automatically tracked for new users from that point forward However existing volume users have no disk quotas applied to them You can apply disk quotas to existing volume users by adding new quota entries in the Quota Entries window To add a new quota entry perform the following steps 10 Log in to the NAS Manager Click Disks Click Volumes On the Volumes page click the volume to manage Click Set Quota Entries On the Set User Quotas for Volume page click New Quota Entry Select a local user from the list box or type the name of a
75. ext menu displays with a Properties option Enclosure Temperature Probes The temperature probes that are installed in the enclosure are displayed under Temperature Probes in the tree view You can select Temperature Probes to display the individual temperature probes and their status information in the right pane The status information includes the current temperature in Celsius and the warning and error thresholds for the temperature probe The error threshold has a default value that cannot be changed However you can set the warning threshold See the Set Thresholds for Temperature command in Enclosure Commands for information on setting the warning threshold Right clicking Temperature Probes in the left pane displays a context menu with a Properties option You can also expand Temperature Probe to display the individual temperature probes in the tree view Right clicking an individual temperature probe also displays a context menu with a Properties option This option enables you to set the minimum and maximum warning threshold for the selected temperature probe Enclosure Commands This section describes the commands associated with the enclosure and its fans power supplies and temperature probes For the commands associated with the array disks in an enclosure see Disk Commands Right clicking an enclosure object in the tree view displays a context menu with the enclosure commands Right clicking the enclosure s fans power supplies an
76. for NFS 9 On the right pane click Server Settings 10 Set the desired filename character translation Services for Macintosh Services for Macintosh SFM provides the tools needed to integrate Macintosh and Windows networks by leveraging existing Macintosh network resource and expertise SFM is disabled by default on the NAS system See Enabling the AppleTalk Protocol for information about enabling SFM Enabling the AppleTalk Protocol The AppleTalk protocol is disabled on the NAS system by default You must enable the AppleTalk protocol for Macintosh clients to access the NAS system To enable the AppleTalk protocol perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 Click Sharing Protocols 4 Click AppleTalk Protocol and then click Enable Disabling the AppleTalk Protocol To disable the AppleTalk protocol perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 Click Sharing Protocols 4 Click AppleTalk Protocol and then click Disable Configuring the AppleTalk Protocol To configure the AppleTalk protocol perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 Click Sharing Protocols 4 Click AppleTalk Protocol and then click Properties 5 Inthe AppleTalk Service Properties window type the log on message that will be displayed when the user logs on click the Security check box if you allow workstations to save password
77. gain Windows Event Log for details interrupted When you try to open the Shares page Depending on the configuration of Change the settings of your client system or manage large numbers of using the NAS Manager the page times your client system the Shares page shares through Remote Desktop out may time out when the number of shares exceed 20 000 shares Table 10 2 NAS Manager Issue Possible Cause Resolution am trying to select the Administer The user account that you used to log in to Type the address of the NAS Manager in your browser For SSL My Appliance link on the opening the domain does not have administrator connections type https servername 1279 or page of the NAS Manager but the privileges The link does not work for users https IPaddress 1279 link does not function properly without administrator privileges have just deleted a volume and If a volume with shares is deleted then the Use Remote Desktop to remove the shares for the deleted volume Exit now am unable to view my shares NAS Manager cannot display any shares until the NAS Manager and restart the system The shares should now be in the NAS Manager the shares that were directed to the deleted visible volume are removed have just added an HTTP share For security purposes directory browsing is To enable directory sharing for an HTTP share from the NAS Manager but cannot see it from the NAS not enabled
78. ge arrays with the Dell PowerEdge Expandable RAID Controller 4 Dual Channel PERC 4 DC PERC 4 SC and CERC SATA controllers that are supported on your NAS system Creating Virtual Disks The first step in configuring your system for improved system management is creating virtual disks K NOTE Virtual disks created using a supported PERC controller card cannot be created from array disks with an aggregate size greater than 2 terabytes TB This limitation is a standard SCSI limitation For example you cannot select more than 30 array disks that contain 73 gigabytes GB regardless of the size of the resulting virtual disk When you attempt to select more than 30 disks of this size a message indicates that the 2 TB limit has been reached and that you should select a smaller number of array disks To create a virtual disk perform the following steps 1 Right click an array group 2 Click Create Virtual Disk to display the Create Virtual Disk Express Mode window NOTE Using Express Mode to create a virtual disk selects the maximum number of disks for the selected RAID type To manually select the number of disks use Advanced Mode 3 Select the RAID level that you want to use for the virtual disk 4 Type the name of the disk in Name and click Finish The virtual disk is displayed in the Array Manager console Deleting Virtual Disks NOTICE Deleting a virtual disk permanently deletes all information contained on that
79. grams Dell NAS Reinstallation Tools and click Dell PowerVault USB Key Preparation Tool 9 In the Reinstallation Client Name text box type the name of the client system you setup for the reinstallation 10 If your system is in a DHCP environment click Prepare USB Key If you system is in a non DHCP environment select the non DHCP radio button enter the client IP address subnet mask and default gateway and click Prepare USB Key NOTE If you do not enter the client name you will be prompted for the client system name and network configuration each time you attempt to reinstall The USB Key configuration is complete and the USB Key is ready for use Reinstalling the Operating System on Your NAS System NOTICE This procedure resets your NAS system to the Dell default settings Any data on the internal operating system drives will be deleted Data on external SCSI enclosures will not be affected Before performing this procedure on an External Storage NAS system attempt to recover your system by following the procedures in Troubleshooting External Storage Configuration NAS Systems For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager K NOTE Dell recommends that you back up your system if possible before attempting a system reinstallation See Backing Up the System 1 Shut down the NAS system See Shutting Down the NAS System in NA
80. gress click the parent of the virtual disk The status of the virtual disk is Resynching and progress information displays until the operation is finished Properties This command displays a window that shows the properties associated with the virtual disk Blink Virtual Disk This command allows you to locate the array disks included in a virtual disk by blinking the LEDs on the array disks This command automatically cancels after a short duration such as 30 or 60 seconds GZ NOTE This procedure only applies to drives on an external SCSI enclosure Unblink Virtual Disk This command allows you to cancel the Blink Virtual Disk command before the 30 or 60 second time limit has been reached K NOTE This procedure only applies to drives on an external SCSI enclosure connected to an external storage configuration system Disk Commands Initialize Initialize any array disk before you use it Perform the following procedure on any array disk on a supported RAID controller NOTICE All data on the virtual disk is lost when the disk is initialized 1 Right click the array disk that you want to initialize 2 Click Initialize The status of the disk displays Initializing in the right pane until the operation is finished Format The Format command performs a low level formatting of the array disk To format the array disk perform the following steps 1 Right click the disk that you want to format 2 Click Forma
81. hard drive in slot 1 to slot 0 and then insert the new hard drive into slot 1 and go to step 5 Otherwise proceed to step 4 This procedure allows the system to boot during step 6 4 Insert a new hard drive in the same location 5 Replace the front bezel 6 Turn on the system if it is not turned on already K NOTE The NAS system takes approximately 5 minutes to boot completely K NOTE The NAS system automatically starts rebuilding the operating system volume The rebuild procedure may take several hours K NOTE If the volume does not start building you do not have a drive that is the same size or larger than the failed drive you did not have the drive in the system when the system booted or you were not using a RAID 1 volume Use Array Manager to repair or reconfigure your volumes See Disk and Volume Management Recovering From a Software RAI D Operating System Failure If the operating system fails you can attempt to recover data by booting from the recovery mirror hard drives and then reinstall the operating system using the procedure in Reinstalling the Operating System This procedure requires that certain system files on the primary operating system volume C are accessible by the recovery operating system during boot and during the backup procedure Ensure that all drives are installed prior to starting the recovery procedure NOTICE The reinstallation procedure resets your NAS system to the Dell defa
82. he default password is powervault 5 Double click the NAS Utilities icon on the desktop of the NAS system 6 Click Administrative Tools 7 Click Internet Information Services 11S Manager 8 Click Local Computer 9 Click FTP Sites 10 Right click Default FTP Site and click Properties 11 When the Default FTP Site Properties window is displayed click Home Directory 12 Click Write in the FTP Site Directory area 13 Click Apply and then click OK Using Remote Desktop to Delete FTP Shares To delete FTP shares using MMC perform the following steps 1 Log in to the NAS Manager 2 From the NAS Manager click Maintenance 3 Click Remote Desktop 4 Log on as an administrator K NOTE The default administrator user name is administrator and the default password is powervault 5 Double click the NAS Utilities icon on the desktop of the NAS system 6 Click Administrative Tools 7 Click Internet Information Services 11S Manager 8 Click Local Computer 9 Click FTP Sites 10 Double click Default FTP Site to expand its list 11 Right click on the share you want to delete and click Delete Using Secure Sockets Layer This section explains how secure sockets layer SSL are used in the NAS system It also explains how to use your own certificate if you have one and how to regenerate your certificate Introduction to SSL Certificates Certificates contain information used to establish system identities over a
83. hing on Disk NOTICE Enabling write cache which causes data to be cached by the drive before it is written to disk may lead to data loss if the system loses power To prevent data loss Dell recommends using a UPS with your system if write cache is enabled 9 If enabling write cache select Enable Advanced Performance This option causes application requests to bypass disk write caching to be ignored 10 Click OK to apply changes Back to Contents Page Back to Contents Page Systems Management Dell PowerVault 745N NAS Systems Administrator s Guide Dell OpenManage Server Administrator Using Remote Access Controllers Alert Log Messages From Server Administrator Configuring SNMP Properties This section provides information about systems management for your NAS system including an overview of Dell OpenManage Server Administrator using an optional DRAC III XT and configuring SNMP properties Dell OpenManage Server Administrator Dell OpenManage Server Administrator provides a comprehensive one to one system management solution in two ways from an integrated Web browser based GUI the Server Administrator home page and from a command line interface CLI through the operating system Server Administrator allows you to manage NAS systems on a network locally and remotely and to focus on managing the entire network with comprehensive one to one system management Server Administrator pr
84. hod of security Microsoft Authentication offers an additional level of security because the password is used as a key to encrypt a random number If the system administrator has determined that encryption is an important security measure you may be asked to use Microsoft Authentication in addition to Microsoft UAM authentication Requirements To use Microsoft UAM 5 01 you must have a Macintosh client running AppleShare Client 3 8 or later or Macintosh 8 5 or later operating system If you do not meet the minimum requirements the Microsoft UAM Installer installs the old Microsoft UAM 1 0 module If you upgrade your system software you need to run the Microsoft UAM Installer again Installing User Authentication Log in to the Microsoft UAM Volume on the system to access the MS UAM file and then drag the file to the AppleShare Folder in your System folder To access the Microsoft authentication files on the system perform the following steps 1 Create a user with a password of less than eight characters a Log in to the NAS Manager b Click Users c Click Local Users d Click New e Complete the information in the Create New User window and click OK NOTE The password can be no longer than eight characters Passwords longer than eight characters cannot be used when mapping an Apple share without a UAM 2 Click Chooser on the Macintosh Apple menu 3 Double click the AppleShare icon and then click the AppleTalk zone in which
85. ick OK Basic Scenarios For UNIX and Windows NT user name mapping an NIS Server must already exist in the UNIX environment or UNIX user and group files must exist on the NAS system User name mapping associates UNIX users and groups to Windows NT users and groups You can use two types of maps simple and explicit Simple maps define a one to one relationship between the same user names and groups Explicit maps define a relationship between dissimilar user names and groups Workgroup In the workgroup scenario you configure user name mapping locally on the NAS system All maps are contained on this system and Windows NT pass through authentication is performed locally on the NAS system Domain In the domain scenario you configure user name mapping locally on the NAS system All maps are contained on this system but Windows NT pass through authentication for domain users is performed by the domain controllers This scenario requires that the Services for NFS Authentication component of Microsoft Services for UNIX 3 0 is installed on all domain controllers K NOTE SFU 3 0 is an optional component that you must purchase separately from Dell Filename Character Translation Although Windows and UNIX file systems do not allow certain characters in filenames the characters that are prohibited by each operating system are not the same For example a valid Windows filename can not contain a colon but a UNIX filename can If a UNIX us
86. ick OK to continue or Cancel to cancel the operation 5 To view your progress click the parent of the virtual disk The status of the virtual disk will be Reconstructing and progress information displays until the Add Member operation is finished At the end of the operation the Type category shows the changed RAID level Using Change Policy K NOTE You cannot change the Write Cache settings on a Hardware RAID virtual disk after the arrays have been created To change the cache policies of a virtual disk perform the following steps 1 Right click a virtual disk 2 Click Change Policy The Virtual Disk Change Policy dialog box displays 3 From the pull down menu choose the policies you want You can enable or disable the write cache or enable or disable the read cache K NOTE The write cache is enabled by default Disabling write cache may negatively impact your system s performance 4 Click OK to continue or Cancel to quit the operation When you are finished click Properties to verify if the policy changes occurred Using Check Consistency If your disk is in a degraded state using Check Consistency might restore your disk to Ready status To check mirror synchronization and rebuild parity if necessary perform the following steps 1 Right click the virtual disk to be checked 2 Click Check Consistency The Check Consistency operation displays progress information in the right pane 3 To view pro
87. in the list are selected have changed the password for the administrator account however several minutes have passed and have not been prompted for the new password The NAS Manager does not automatically refresh the account information for the administrator while in the NAS Manager Instead it performs the refresh as a timed function am looking for a topic on the context sensitive online help in the NAS Manager but it says No Topic Available Some sections of the NAS Manager do not have context sensitive help tried to clear the FTP log or the Web HTTP Shares log in the Maintenance section of the NAS Manager but received an error message and the log was not cleared The logs are currently locked by the NAS system for the FTP service and to support the NAS Manager The logs cannot be cleared in the NAS Manager While viewing the properties of a user selected the General tab The fields for this user are now all blank You were already on the General tab and the page did not refresh properly added members to a local group sing the NAS Manager but when ick OK the screen only refreshes You might have removed and then added the same member to the local group This may cause the screen to refresh instead of update correctly ac cannot change the WINS addresses when click Network on the NAS Manager primary menu click Network Interfaces and then click WINS in the Tasks list
88. indow click Directory Security 9 Click Server Certificate to access the Web Server Certificate Wizard 10 Use the Web Server Certificate Wizard to create a certificate request 11 Send the certificate request to the certification authority The certification authority processes the request and sends you the certificate K NOTE Some certification authorities require you to prove your identity before processing your request or issuing you a certificate 12 Use the Web Server Certificate Wizard to install your certificate For more information about SSL see the Internet Information Server online help Using DFS DFS creates a logical hierarchical view of file shares that exist on servers distributed in one or more Windows 2000 Windows Server 2003 domains DFS can help you manage file resources on distributed enterprise networks and it enables users to locate files across the network without needing to know the physical server on which the data is stored Two methods are available to deploy DFS stand alone or integrated into the domain Stand alone DFS does not require Active Directory AD and does not have the full functionality of DFS It is mostly intended for backwards compatibility and support for networks without AD Domain integrated DFS takes full advantage of all the intended functionality by utilizing AD Some of the functionality domain integrated DFS offers is load balancing fault tolerance and Kerberos based securi
89. information see Configuring the Network Address for the NAS System or your Windows online help Other Documents You May Need Table 1 1 lists the additional documentation included with your system Table 1 1 Other Documents Document Type of Information Getting Started With General overview of system setup and configuration Your System User s Guide System features technical specifications and device drivers Installation and Instructions for installing system hardware as well as troubleshooting and diagnostic procedures for testing your system Troubleshooting Guide System Information Basic information about your system including safety and regulatory information Warranty information may be in this document Guide or in a separate document Resource CD Contains your system documentation and software required for operating system reinstallation Online help Online help is available for the NAS Manager and the Windows Storage Server 2003 operating system In addition online help is provided with some of the system management and storage management software components For more information on accessing online help see How to Find Online Help Readmes and Release Last minute updates about technical changes to the system or advanced technical reference material intended for experienced Notes users or technicians These documents are located on the Resource CD Information updates Documents that are sometimes included with the
90. ing System State Data After Reinstallation To restore your system state data you must have previously backed up your system using the backup and recovery tools See Backing Up System State Data in Backing Up the System To restore system state data perform the following steps 1 10 1d 12 13 14 15 16 Log in to the NAS Manager See Logging Into the NAS Manager in NAS Manager Click Maintenance Click Backup In the Log on to Windows window enter the same user name and password that you used to log in to the NAS Manager and click OK The Welcome to Windows 2003 Backup and Recovery Tools window is displayed Click Restore Wizard In the Restore Wizard window click Next Click Import File In the Backup File Name window click OK if the file and location are correct Otherwise click Browse and navigate to the correct backup file location K NOTE If the bkf file is in another system you must copy the file to the NAS system or map a share to the file before restoring n the What to Restore window click to expand the File tree and then click to expand Media created yyyy mm dd where yyyy mm dd is the year month date that you made the system state backup Click the next to System State n the Backup File Name window click OK if the file and location are correct Otherwise click Browse and navigate to the correct backup file location Click System State so that it is chec
91. ing a keyboard monitor and mouse Configuring Your NAS System for the First Time You can set the NAS system s basic configuration from another system on the network that has a keyboard monitor and mouse This system is referred to as the client system After you set the basic configuration you can use the NAS Manager from any system on the network to set passwords local users shares and so on See NAS Manager You can configure your system for the first time in several ways depending on whether Dynamic Host Configuration Protocol DHCP and Domain Name System DNS are installed on your network If DHCP and DNS are implemented on your network your system automatically configures the network settings If you are unsure whether your network uses DHCP contact your network administrator See Configuring Your NAS System Automatically on a Network With DHCP DNS You can use a keyboard monitor and mouse connected directly to the NAS system See Configuring Your System Using a Keyboard Monitor and Mouse After you set the basic network configuration on the system you can use the NAS Manager from any system on the network to set passwords local users shares and so on See NAS Manager for more information Configuring Your NAS System Automatically on a Network With DHCP DNS 1 Connect one end of the power cable to the NAS system and the other end to a power source 2 Connect one end of an Ethernet cable
92. ing up the system state allows you to recover the system state if an operating system reinstallation is required Restoring your system state restores customized settings such as user and share information System state data includes the following Registry COM class registration database 1 System boot files Users and groups information Share configuration data Backing Up System State Data Dell recommends that you regularly back up your system state data K NOTE System State Backup does not back up data about HTTP shares To back up system state data perform the following steps 1 Log in to the NAS Manager as an administrator 2 Click Maintenance 3 Click Remote Desktop and log into the NAS system K NOTE The default administrative user name iS administrator and the default password iS powervault 4 On the NAS system click the System State Backup icon on the desktop 5 When the Backup window displays click Perform System State Backup 6 Click OK when a message appears stating that your system state data will be backed up 7 In the System State Backup Destination window select the folder where you want to store the backup file and click OK The Backup Progress window displays the system state data being backed up Backing Up Data Volumes To back up your volumes you can use direct attached local backups or network backups In a direct attached backup the NAS system is backed up to an external t
93. inistration log Viewing Log Entry Details You can view details from specific log files such as the date time source event ID description and data To view log entry details perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Logs 4 On the Logs page select the type of log you want to view 5 Click the radio button next to the log entry you want to view 6 In the Tasks list click Event Details or View Log depending on the selected log type 7 On the Log Details page click Up and Down to scroll through the log files 8 Click Back to close the Log Details page and return to the log entry list on the Logs page Modifying Log Properties For system security and application logs you can specify the maximum log size and determine how the system handles log entries when the maximum capacity of the NAS system is reached To modify the properties of a log file perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Logs 4 On the Logs page select the type of log you want to configure 5 In the Tasks list click Log Properties 6 In the Maximum log size text box on the Log Properties page enter the maximum size in kilobytes of the log 7 Determine how you want the system to handle log file entries after the maximum log file size has been reached and then click one of the following choices Overwrite events as needed The system
94. into one of the 10 100 1000 RJ 45 NIC connectors see Figure 1 1 on the back of your NAS system For more information on the location of system connectors see the User s Guide 3 Connect the other end of the Ethernet cable to a functioning Ethernet jack 4 Push the power button to turn on the NAS system The NAS system retrieves the required information to set up network parameters the IP address gateway subnet mask and DNS server address from a DHCP server on the network K NOTE It may take several minutes for the NAS system to boot depending on your configuration and the amount of storage attached to the system 5 Verify that the link portion of the NIC 1 LED on the NIC connector is illuminated See Figure 1 1 If the LED is not illuminated check to make sure that each end of the Ethernet cable is seated properly in the NIC connector and the Ethernet jack Figure 1 1 NIC Connector NIC 1 LED NIC 2 LED NIC 1 6 From a client system on the same network open Microsoft Internet Explorer 6 0 or later type the default system name in the Web address field and press lt Enter gt The default system name is Dellxxxxxxx where xxxxxxx is the system s service tag number For example if your service tag number is 1234567 enter http DELL1234567 You can also access the system directly through secure port 1279 by connecting to https DELLxxxxx 1279 where xxxxxxx is the system s service tag number NOTE If
95. ke effect After rebooting the system use the new name when you connect to the NAS Manager Configuring the Network Address for the NAS System If you have a DHCP server on your network you do not need to configure your NAS system s IP address because DHCP automatically assigns an address to the NAS system If you do not have a DHCP server on your network you must set the address for the NAS system through the NAS Manager K NOTE To configure an IP address for another interface such as DNS WINS or AppleTalk see your NAS Manager online help K NOTE Before you configure the IP address make sure that the NAS system is connected to the network To configure the IP address perform the following steps 1 Log in to the NAS Manager 2 Click Network and then click Interfaces 3 Select the radio button beside the network connection that you want to configure 7 NOTE If some of the text is missing due to column width pass your cursor over the text in the column to see a pop up window with a full description 4 Click IP and select Use the following IP settings 5 Enter the desired IP address subnet mask and default gateway If you do not have this information contact your system administrator 6 Click OK The network address setup is complete 2 NOTE When you change the IP address you may be unable to access the NAS Manager by system name If this happens you can also try to access the NAS system by typing h
96. ked and check any other application data files that you backed up and then click Next Click Advanced n the Where to Restore window select Original location from the drop down menu as the location to restore the files and then click Next n the How to Restore window click Always replace the files on disk and then click Next n the Advanced Restore Options window leave all check boxes unchecked and click Next 17 Click Finish 18 When the Enter Backup File Name window displays click OK K NOTE If your backup file is in a different location click Browse and navigate to the file 19 Click Start Restore 20 When a message warns that the system restore will overwrite the current system state click OK 21 Click OK in the Confirm Restore window 22 Restart the NAS system after the restore process completes NOTE Windows must replace all locked files on the system therefore the process of restarting the system might take approximately 15 minutes to complete Restoring Initial System Setup After the operating system is reinstalled on the system the NAS system is returned to default settings Ensure that you configure the system again to establish network communication For more information about configuring your system see Initial Configuration Back to Contents Page Back to Contents Page Troubleshooting Dell PowerVault 745N NAS Systems Administrator s Guide Tools and Techniques Troublesho
97. l disks in hardware RAID and External Storage systems They also allow you to rescan create volumes and manage volumes To manage disks perform the following procedure 1 Log into NAS Manager as an administrator 2 Click the Disks tab 3 Click Disks to manage disks 4 When the Remote Desktop session launches log in as an administrator 5 When the Computer Management screen displays perform one of the following On software RAID NAS systems click on Disk Management to manage disks On hardware RAID and external storage configuration NAS systems click on Disk Management Dell OpenManage Array Manager to manage internal and external disks and RAID groups To manage volumes perform the following procedure 1 Log into NAS Manager as an administrator 2 Click the Disks tab 3 Click Volumes to manage volumes 4 When the Remote Desktop session launches log in as an administrator 5 The Disk Management window opens allowing you to manage your volumes Shadow Copies Shadow Copy service allows the creation of point in time copies of your NAS system s data volumes Shadow Copy software can be configured using the NAS Manager y NOTE Shadow copies can be accessed through SMB and NFS shares Shadow copies cannot be accessed through HTTP FTP AppleTalk or NetWare shares Introduction to Shadow Copies A shadow copy is a point in time copy of a shared file or folder If you change a file on the active file syste
98. lacing Two or More Hardware RAID NAS System Hard Drives Replacing One Hardware RAI D NAS System Hard Drive 1 Remove the front bezel 2 Remove the failed hard drive from the NAS system See your Installation and Troubleshooting Guide for information about removing and replacing drives 3 Insert a new hard drive in the same location K NOTE Ensure that the new hard drive is the same size as or larger than the failed drive 4 Replace the front bezel 5 Turn on the system if it is not already turned on K NOTE The NAS system takes approximately 5 minutes to boot completely If the NAS system was turned on when the hard drive was replaced the RAID controller card automatically rebuilds and recovers all data to the new hard drive If the NAS system was turned off when the hard drive was replaced you must manually start the rebuilding process To manually start the rebuilding process perform the following steps 1 Log in to the NAS Manager as an administrator See Logging Into the NAS Manager 2 Click the Disks tab 3 Click Disks to manage disks 4 When the Computer Management screen displays click Disk Management Dell OpenManage Array Manager to manage disks Replacing Two or More Hardware RAI D NAS System Hard Drives NOTICE Replacing two or more hard drives deletes all of the data on the hardware RAID NAS system 1 Shut down the NAS system See Shutting Down the NAS System in NAS
99. licated to other servers After the files are migrated you can uninstall NDS from the server to provide more space for the Windows Server 2003 operating system Outline of the MSDSS Deployment Procedure The next two sections describe the procedures for implementing MSDSS in a smaller local area network LAN only or larger wide area network WAN network You should adapt the guidelines to suit your environment and goals Small Environment A small company with a LAN based simple network is often a likely candidate for a quick migration After doing all the preparations described in the previous section perform the following steps adjusted if necessary to your situation 1 Back up your NetWare system and user data 2 Install and configure a Windows domain controller see the documentation that came with your operating system software 3 Install the Novell Client for Windows from the Novell website at www novell com download 4 Replace services or applications that require NDS with software that is compatible with Active Directory Remove NDS applications before you begin using MSDSS except for ZENworks which can be replaced by IntelliMirror at any time 5 Install MSDSS from the system Domainutils share NOTE To access MSDSS software map a network drive to Dellxxxxxxx DomainUtils where xxxxxxx is the system s service tag number For example if your service tag number is 1234567 type http DELL1234567 6 Log i
100. ll PowerVault NAS Reinstallation Console 7 Select the volume you want to share The volume must have at least 3 GB of temporary free space available for your reinstallation m Click Begin Setup 9 Click OK 10 When prompted insert Reinstallation CDs 1 2 and 3 K NOTE Do not close the application until after you have finished reinstalling the operating system on your NAS system Preparing the USB Key Because the USB key is used to boot the NAS system to start the reinstallation and to provide configuration information you must configure the USB Key with the necessary information NOTICE When you perform the following procedure all data on the USB Key is deleted K NOTE You must have administrator privileges to install the Dell PowerVault USB Key Preparation Tool To configure the USB Key perform the following steps 1 Insert the USB Key into a USB connector on the client system 2 Insert the Resource CD that came with your NAS system into your client system CD drive The Resource CD automatically starts 3 From the Resource CD menu click Reinstallation Utilities to display the reinstallation utilities 4 From the Resource CD menu click the Install NAS Utilities link 5 Click on Dell PowerVault USB Key Preparation Tool 6 When prompted to open the file or save it to your computer click Open 7 Follow the prompts and accept the defaults to complete the installation 8 Click Start point to Pro
101. m after making a shadow copy the shadow copy contains the old version of the file If an active file gets corrupted or deleted you can restore the old version by copying the file from the latest shadow copy or restoring a directory or file NOTICE Shadow copies are temporary backups of your data that typically reside on the same volume as your data If the volume becomes damaged and you lose your data the shadow copy is also lost Therefore using shadow copies should not replace performing regular backups Difference File The Shadow Copies service stores changed data in a difference file A difference file resides on each volume of your system You can use the NAS Manager to change the amount of space that is dedicated to the difference file Shadow Copies Considerations When using shadow copies note the following 1 When the shadow copy difference file reaches the maximum number of shadow copies 64 copies per volume the system deletes the oldest shadow copy file Shadow copies are read only You cannot edit them 1 Shadow copies are made of entire volumes You cannot make shadow copies of individual files or folders NFS clients can access shadow copy data as read only files If you add a volume and you plan to defragment that volume format the source volume where you intend to enable shadow copies with an allocation unit size of 16 kilobytes KB or larger If you do not format the shadow copies volume defragmenting th
102. m for the latest driver and software updates You might need to install the updates after completing the procedures that follow Installing TapeWare on the NAS System 1 Share the CD drive on a remote system mount that remote CD drive on the NAS system and then insert the TapeWare installation CD into the CD drive of the remote system 2 Log in to the NAS Manager 3 Click Maintenance 4 Click Remote Desktop 5 Log in to the NAS system 6 Map a network drive to the CD share but do not select Reconnect at logon 7 Follow the instructions in the documentation that came with your backup software to complete the installation NOTE After the software installation is complete disconnect the network drive for the CD share before you reboot your system To disconnect the network drive right click My Appliance on the NAS system desktop and select Disconnect Network Drive Click the CD share in the Disconnect Network Drive window and then click OK Installing Tape Device Drivers for Windows Backup and Recovery Tools If you are using the Windows backup and restore tools you might need to install drivers for both tape drives and tape media changers 1 Connect the PowerVault tape drive and then restart the system 2 Log in to the NAS Manager 3 Click Maintenance 4 Click Remote Desktop and then log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default passwor
103. me LED Codes Volume Condition LED Status I ndicator Pattern The RAID volume is online Steady green The RAID volume is rebuilding Blinking green The drive has failed Blinking amber Using Array Manager to Manage Disk Arrays Array Manager allows you to configure your storage devices arrays and disks contained in your system K NOTE Array Manager is used for both Hardware RAID and external storage configurations Launching Array Manager From the NAS Manager To manage disks perform the following procedure 1 Log into NAS Manager as an administrator 2 Click the Disks tab 3 Click Disks to manage disks 4 When the Remote Desktop session launches log in as an administrator K NOTE The NAS Manager default administrator user name is administrator and the default password is powervault 5 On hardware RAID and external storage configuration NAS systems when the Computer Management screen displays click on Disk Management Dell OpenManage Array Manager to manage internal and external disks and RAID groups To manage volumes use the Disk Management tool See Managing Volumes Using Disk Management Array Manager Console The Array Manager console display uses a tree view to display storage objects in the left pane of the window and tabbed views in the right pane to display additional information about storage objects Managing Disk Arrays This section describes how to use Array Manager to configure and mana
104. ms 2 Follow the procedures described in Booting From the Software RAID NAS System Recovery Operating System Mirror Hard Drives 3 Reinstall the operating system as described in Recovering From a Software RAID Operating System Failure Troubleshooting External Storage Configuration NAS Systems This section provides checks and solutions to try before you reinstall your operating system or replace a hard drive Some of the checks require you to observe the LEDs on the front and back of the NAS system For more information about the LEDs see your Installation and Troubleshooting Guide Does the power LED show that the NAS system is turned on Ensure that the power cable is connected to the NAS system and a power source and that the NAS system is turned on Does the power LED on the external storage enclosure show that the enclosure is turned on Ensure that the power cable connected to the storage enclosure and a power source and that the enclosure is turned on Are the link LEDs on the back of the NAS system and any network switches to which it may be connected illuminated Ensure that the Ethernet cable is securely connected to the NAS system and a functioning Ethernet jack Are you using a standard Ethernet cable to connect to the network Do not use a crossover cable Have you allowed enough time for the NAS system to boot The NAS system typically takes several minutes to boot Does the NAS system bo
105. n to the NDS tree or bindery server as administrator 7 Log in to the appropriate Windows domain as a member of the Domain Admins group 8 On the MSDSS server open the Help files and then print out the procedures To perform a one time migration and To migrate files 9 Click the Start button and then point to Programs Administrative Tools Directory Synchronization to start MSDSS 10 Follow the instructions as described in the help topic To perform a one time migration The prompts guide you through the following steps a Right click MSDSS in the console tree and then click New Session to start the New Session Wizard b Specify whether objects are to be copied from NDS or Bindery c Click Migration d If you plan to migrate files as well as directory objects click the Migrate Files check box 11 12 13 14 15 You must also run the File Migration utility e Specify the path to the Active Directory container in which you want to copy items f Accept the default domain controller in which to store the migration log g Specify the NDS Container or Bindery Container from which to copy items h Provide the name and password of the Novell administrative account i On the Initial Reverse Synchronization page specify the password options such as Set passwords to the user name When you are performing a migration this page does not include the option to actually perform an initial reverse synchronization
106. nded to format the source volume where you want to enable Shadow Copies with an allocation unit size of 16 KB or larger if you plan to defragment the volume If you do not create this allocation previous versions of files may be deleted If you require NTFS compression on the source volume however you cannot create an allocation larger than 4 KB If you defragment a volume that is very fragmented you may lose older versions of files K NOTE The maximum supported volume size is 2 TB 1 Access the Disk Management tool See Accessing the Disk Management Tool 2 Inthe bottom half of the window right click on the basic disk that you want to make dynamic and click Convert to Dynamic Disk 3 In the Convert to Dynamic Disk window click to select the disk s that you want to convert and then click OK 4 When the Disks to Convert window appears click Convert Extending a Dynamic Simple or Spanned Volume You can extend a volume only if the following are true 1 The volume is formatted as NTFS 1 The volume was originally created on a dynamic disk Unallocated space exists on a dynamic disk onto which the volume will be extended You cannot extend a volume if any of the following are true 1 The volume is formatted as FAT or FAT32 The volume is using software RAID striped mirrored or RAID 5 volume Unallocated space is not available on a dynamic disk You can extend simple and spanned volumes on dynamic disks onto
107. nding properly you can diagnose some problems using the system s LEDs and beep codes For more information about the LEDs and beep codes see your system s Installation and Troubleshooting Guide Remote Desktop You can use the Remote Desktop to connect to your NAS system from a client system You can access Remote Desktop through the NAS Manager To access Remote Desktop from the NAS Manager perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Remote Desktop 4 Enter the administrator user name and password and click OK K NOTE The default administrator user name is administrator and the default password is powervault Troubleshooting Use the following tables to help you troubleshoot various conditions that might occur on your NAS system Table 10 1 General Troubleshooting Table 10 2 NAS Manager Table 10 3 Server for NFS Table 10 4 Macintosh and AppleTalk Table 10 5 Hardware RAID NAS System Internal RAID Controller Card NOTE Some of the procedures refer to a software RAID a hardware RAID and an external storage configuration NAS system For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager Table 10 1 General Troubleshooting Issue just created a new volume on my system but cannot see the volume on Windows Explorer through Remote
108. nored When adding a new user mapping always create an associated group mapping for that user s primary GID Users whose primary GIDs are not also mapped will be associated with the anonymous group If you are defining explicit maps you create user and group maps individually To create explicit maps perform the following steps 1 On the User and Group Mappings window click Explicit User Mapping to create user maps or click Explicit Group Mapping to create group maps 2 Specify the Windows Domain If the server is configured as PCNFS go to step 4 3 Click List UNIX Users or List UNIX Groups button to populate the UNIX Users or Unix Group box 4 Create map entries by selecting a Windows user or group and a UID or GID from the list and clicking Add 5 Click OK to create the maps To delete explicit user maps perform the following steps 1 In the User and Group Mappings window menu select the user or group mapping you want to delete from the Explicitly mapped users or group list 2 Click Remove 3 Click OK Managing NFS Share Access Access is granted or denied to each NFS share based on the client computer accessing the share Client access can be granted based on an individual computer or a client group A client group contains one or more client host names To create an NFS client group perform the following steps 1 Log into the NAS Manager 2 Click Shares and click Sharing Protocols 3 Select NFS and then click
109. o return to the main menu 15 Press lt Esc gt twice 16 Select Yes to exit the utility and press lt Enter gt The system automatically reboots Recovering From a Hardware RAI D Operating System Failure If the operating system for your hardware RAID NAS system fails reinstall the operating system using the procedure in Reinstalling the Operating System Recreating a Hardware RAI D NAS System Data Volume After reinstalling the operating system ensure that the RAI D 5 data volume is present as explained in Checking Partition or Volume Properties in Disk and Volume Management If the RAID 5 data volume is not present recreate the volume by performing the following steps 1 Log in to the NAS Manager See Logging Into the NAS Manager in NAS Manager 2 Click Maintenance and then click Remote Desktop 3 Log in to the system as an administrator K NOTE The default administrator user name iS administrator and the default password iS powervault 4 Click Start point to Programs Administrative Tools and then click Computer Management 5 Right click on the unknown uninitialized Disk and click Initialize Disk 6 Convert the newly created disk to a dynamic disk by right clicking the disk and selecting Convert to dynamic disk 7 Right click on the disk and click New Volume Follow the instructions in the New Volume Wizard to create the Volume Ensure that you select NTFS as the file system for the vol
110. o user has write privileges on the default FTP site By default this folder is not deleted by the NAS Manager The NAS system has not finished booting IPX networks require that you assign an IPX network number to all clients By default the NAS system does not assign an IPX number to the network The modified dates of folders reflect either the date you performed the restore or the date the folder was modified The NAS system supports only two current Remote Desktop sessions at a time The NAS system provides a hyperthreading option which allows one physical processor to appear to the operating system and other applications as two logical processors A network connection problem exists The video cable may not be connected securely or the monitor may be faulty Resolution Log off Remote Desktop When you reconnect to Remote Desktop the volume should be visible Connect to the system via Remote Desktop and then open a local command prompt Type the following command WINMGMT CLEARADAP When the prompt returns type WINMGMT RESYNCPERF winmgmt service PID The FTP permissions must be configured using the Microsoft Management Console MMC To access the MMC log into Remote Desktop Right click My Appliance and select Manage Double click internet Information Services and then right click FTP Sites Set the permissions in the FTP Sites Properties window Manually remove this listing from the listed shared fol
111. o your NAS system The NAS system boots and continues with the reinstallation process 24 If you need to install the operating system on other NAS systems repeat step 1 through step 23 for each system Otherwise go to step 25 25 On the client system close the Reinstallation Console 26 27 28 29 30 NOTE During the reinstallation process do not attempt to connect to your NAS system Depending on your configuration this part of the reinstallation process could take several hours During this process the system may reboot several times while completing the reinstallation process The reinstallation process is complete when the logon screen is displayed If this is an external storage NAS system follow with step 27 otherwise go to step 30 From the logon screen log in to the system and shut down your system K NOTE The default administrator user name is administrator and the default password is powervault Reconnect to your NAS system any external enclosures that you may have disconnected Restart your NAS system During POST the PERC controller automatically detects the RAID configuration stored on your disks Reconfigure the NAS system See Configuring Your NAS System for the First Time in Initial Configuration NOTE Check the Dell Support website at support dell com for the latest driver and software updates You might need to install the updates after completing the reinstallation Restor
112. oss multiple servers appear as if they reside in one place on the network NFS The Network File System protocol is used by client systems running UNIX IPX The Internet Packet Exchange protocol is used by client systems running NetWare This protocol is not installed by default FTP The File Transfer Protocol is an alternative way of accessing a file share from any operating system This protocol is disabled by default HTTP The Hyptertext Transfer Protocol is the protocol for accessing a file share from Web browsers Microsoft SMB The Microsoft SMB protocol is used by clients running a Microsoft Windows operating system AppleTalk The AppleTalk protocol is used by clients running a Macintosh operating system This protocol is disabled by default Adding a Share This section does not contain information for creating NetWare shares For information on creating NetWare shares see Sharing Netware Volumes in Configuring Systems in a Heterogeneous Environment To create a share you must supply a share name that is different from all other shares on the system This is the name that the client system uses to access the share Some protocols also support the inclusion of a comment or brief description of the share Additionally you must enable at least one of the available protocols NOTICE It is recommended that you create your data shares on the data drives Shares that are created on the operating sys
113. ot completely Connect a keyboard mouse and monitor to the NAS system and observe the boot process Are the LEDs for all hard drives in the NAS system lit If the LEDs for the hard drives are not all lit you may have a failed hard drive See Software RAID NAS System Hard Drive Failures External Storage Configuration NAS System Hard Drive Failures Your external storage configuration NAS system has a mirror of the operating system on the internal software RAID hard drives and external storage for data volumes which allows you to recover in most cases Depending on which drive fails use one of the procedures in Table 6 3 to recover from a hard drive failure Table 6 3 External Storage NAS System Hard Drive Recovery Procedures Hard Drive That Failed Necessary Action Internal hard drive 0 orl Replace the failed hard drive See Replacing External Storage Configuration NAS System Internal Hard Drives If both internal hard drives fail Replace the failed hard drives and then follow the procedures in Reinstalling the Operating System One or more external storage hard drives Replace the failed hard drives and then follow the procedures in your external storage system s fail documentation Replacing External Storage Configuration NAS System Internal Hard Drives This section provides the procedures for replacing internal hard drives 0 or 1 Replacing Hard Drives 1 Remove the front bezel 2 Remov
114. ote Desktop and Remote Desktop Configuration Tool See the online help for information about these tools Installing Multilanguage User Interface MUI Support The NAS system allows you to change languages for operating system s user interface The MUI allows the NAS system to display operating systems menus dialogs and help files in multiple languages Many MUI languages are already installed on your system by default If your language is already installed perform the steps in Applying the MUI Language If a language that is not available on the NAS system is desired you must install it from the appropriate Multilingual Support CD K NOTE Installing and configuring the operating system MUI does not affect the language used by the NAS Manager 1 Insert the Multilingual Support CD into the NAS system s CD drive 2 On the client system in the Sharing tab on the Compact Disk Properties page click the radio button next to Share this folder to share the CD drive 3 From a client system log in to the NAS Manager 4 Click Maintenance and then click Remote Desktop 5 Log in to the system as an administrator K NOTE The default administrator user name is administrator and the default password is powervault 6 Map a network drive to the CD share by right clicking My Network Places and selecting Map Network Drive 7 Browse to the mapped drive and double click MUI SETUP exe to launch the Multilingual User Interface installe
115. oting Tools and Techniques This section provides suggestions for and information about alternative troubleshooting tools and techniques Ping Your NAS System If you are unable to connect to the NAS system using the NAS Manager try to ping the NAS system From a client system click the Start button click Run and then type cma At the command prompt in the cmd exe window type ping system_name and then press lt Enter gt 7 NOTE The default system name is DELLxxxxxxx where xxxxxxx is the system s service tag number For example if your service tag number is 1234567 type http DELL1234567 You can also access the system directly through secure port 1279 by connecting to https DELLxxxxxxx 1279 where xxxxxxx is the system s service tag number If you can ping the NAS system but cannot access it through the NAS Manager your NAS system might still be booting into the Windows Storage Server 2003 operating system and might not have started the Microsoft Internet Information Services IIS K NOTE It may take several minutes for the NAS system to boot depending on your configuration and the amount of storage attached to the system My Network Places If you have a client system running Windows 2000 Windows 2003 or Windows XP on the same subnet as the NAS system double click My Network Places Browse through the network and locate your NAS system System LEDs and Beep Codes If your NAS system is not booting or respo
116. oved from the system you must reinstall the Dell OpenManage Server Administrator software To reinstall the software perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Remote Desktop 4 Click Server Administrator and then log in to the NAS system as an administrator K NOTE The default administrative user name iS administrator and the default password iS powervault 5 Browse to the C Dell install sysmgmt directory 6 Double click the file named update bat The Dell OpenManage Server Administrator software reinstalls The reinstallation might take several minutes 7 When the reinstallation completes reboot your NAS system Additional Information About RACs See the Dell Remote Access Controller Installation and Setup Guide for complete information about installing and configuring RAC software NOTE The default user name and password for a RAC on the NAS system are administrator and powervault respectively which differs from the user name and password in the RAC documentation Alert Log Messages From Server Administrator Server Administrator generates alert messages that appear in the SNMP event log file Alert log messages contain information status warning and failure messages for drive temperature fan and power conditions To see the trap logs perform the following steps Log into the NAS Manager Click Maintenance Click Remote Desktop and then log in to the NAS
117. ovides information about 1 Systems that are operating properly and systems that have problems 1 Systems that require updates Systems that require remote recovery operations Integrated Features Server Administrator provides easy to use management and administration of local and remote systems through a comprehensive set of integrated management services Server Administrator resides solely on the managed system and is accessible both locally and remotely from the Server Administrator home page Server Administrator ensures the security of its management connections through role based access control RBAC authentication and industry standard secure socket layer SSL encryption Server Administrator Home Page The Server Administrator home page provides easy to set up and easy to use Web browser based system management from the managed node system or from a remote host through a LAN dial up service or wireless network When the NAS system is installed and configured on the managed node system you can perform remote management functions from any system that has a supported Web browser and connection Additionally the Server Administrator home page provides extensive context sensitive online help Instrumentation Service The Instrumentation Service provides rapid access to detailed fault and performance information gathered by industry standard systems management agents and allows remote administration of monitored systems including shu
118. r AppleTalk share the user less password for authentication If Microsoft Authentication is used ensure that the correct user name and password are being used The user may also not have the correct privileges to access the share Passwords greater than 8 characters are not supported without a Microsoft Authentication agent NOTE Table 10 5 provides hardware RAID NAS system specific troubleshooting information Disregard this information if you have a software RAID or an external storage NAS system For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager Table 10 5 Hardware RAID NAS System Internal RAID Controller Card Issue Possible cause Resolution The LED on a hard A hard drive is offline on the Shut down the NAS system Ensure that the power and data cables are correctly connected to the drive on my NAS CERC SATA controller which is hard drive Boot the system If the hard drive still fails run Dell online hard drive diagnostics See system is blinking most likely caused by a failed the Dell OpenManage Server Administrator documentation on the system s Resource CD for more amber hard drive information about how to run the diagnostics If the application fails replace the hard drive The NAS system The controller is not being Shut down the NAS system Check the PCI riser card connection to the CERC SATA card and ensure hangs
119. r program 8 In the installer window select the languages to be installed and select the default MUI language from the menu 9 Click OK to perform the installation 10 After the installation is complete reboot your system Applying the MUI Language After a MUI language has been installed you can apply it to any user by performing the following steps 1 From a client system log in to the NAS Manager 2 Click Maintenance 3 Click Remote Desktop 4 Log in to the system as an administrator K NOTE The default administrator user name iS administrator and the default password iS powervault 5 Click the Start button and select Settings Control Panel 6 In the Control Panel double click Regional and Language Options 7 On the Regional Options tab select the appropriate region under Standards and Formats 8 Click the Languages tab and select the appropriate language used in menus and dialogs 9 Log off and log in to the system again for the new language MUI to take effect Network Adapter Teaming Network adapter teaming allows the system to use the combined throughput of multiple network ports in parallel to increase performance or to provide fault tolerance Network adapter teaming on your NAS system supports the following modes Adaptive Load Balancing ALB Receive Load Balance RLB Switch Fault Tolerance SFT Adapter Fault Tolerance AFT Intel Link Aggregation Fast EtherChannel FEC and
120. rChannel FEC and Gig EtherChannel GEC Link Aggregation EEE 802 3ad Static and I EEE 802 3ad Dynamic 8 Select the Intel adapters to include with this team and then click Next K NOTE Broadcom NICs cannot be selected 9 Verify that the team contains the appropriate members and then click Finish 10 If the team needs to be modified click Back Removing Intel PROSet II Network Teams 1 Log in to the NAS Manager 2 Click Maintenance and then click Remote Desktop 3 Log in to the Remote Desktop session as administrator K NOTE The default administrator user name is administrator and the default password is powervault 4 Double click the network icon on the NAS system s taskbar The Network Teaming utility Intel PROSet I1 is displayed 5 Inthe tree view click the team that you want to remove 6 Click Action and then click Remove Removing an Intel PROSet II Adapter From a Network Team 1 Log in to the NAS Manager 2 Click Maintenance and then click Remote Desktop 3 Log in to the Remote Desktop session as administrator K NOTE The default administrator user name iS administrator and the default password iS powervault 4 Double click the network icon on the NAS system s taskbar The Network Teaming utility Intel PROSet I1 is displayed 5 In the tree view click the adapter that you want to remove 6 Click Action and then click Remove from Team Changing the Intel PROSet II Ne
121. rd Drive Partitions Volume Hard Drives and RAID Layout Description 0 and 1 RAID 1 Primary operating system volume o 2 and 3 RAID 1 Recovery operating system volume Figure 3 1 Software RAID Default Hard Drive Partitions E E RAID 5 data volume C RAID 1 D RAID 1 primary operating system volume recovery operating system volume hard drive 0 hard drive 1 hard drive 2 hard drive 3 Each hard drive has front panel LEDs that provide information about the drive and RAID volume s See Front Panel Indicators in the Installation and Troubleshooting Guide for the location of the LEDs Table 3 2 provides the front panel RAID volume LED codes Table 3 2 Front Panel RAID Volume LED Codes Volume Condition LED Status I ndicator Pattern The RAID volume is online Steady green The RAID volume is rebuilding Blinking green The drive has failed Blinking amber Hardware RAID NAS System Drive Configuration A NAS system with hardware RAID configuration contains four SATA hard drives that are connected to a CERC SATA RAID controller Unlike the software RAID NAS system where Windows Storage Server 2003 controls the hard drives the drives in the hardware RAID NAS system are controlled by a RAID controller card installed in a PCI expansion slot All four CERC SATA hard drives appear as only two virtual disks to the operating system See Table 3 3 and Figure 3
122. re RAID NAS System Hard Drive Failures Hardware RAID NAS System Hard Drive Failures Your hardware RAID NAS system uses RAID 5 parity redundancy functions to recover the operating system and data in most cases Depending on how many drives fail use one of the procedures in Table 6 2 to recover from a hard drive failure Table 6 2 Hardware RAI D NAS System Hard Drive Recovery Procedures Hard Drive That Failed Necessary Action Hard drive 0 1 2 or 3 Replace the failed hard drive See Replacing One Hardware RAID NAS System Hard Drive Two or more hard drives fail Replace the failed hard drives See Replacing Two or More Hardware RAID NAS System Hard Drives Hardware RAID NAS System Software Failures Reinstalling the operating system on a hardware RAID NAS system does not delete the data volume therefore a data recovery volume which is available on a software RAID NAS system is not necessary RAID 5 redundancy protection is provided by its ability to recover data through parity matching Therefore if the operating system files are missing or corrupt the operating system must be reinstalled See Recovering From a Hardware RAID Operating System Failure Replacing Hardware RAI D NAS System Hard Drives This section provides procedures for replacing hard drives 0 1 2 or 3 If a single hard drive failed see Replacing One Hardware RAID NAS System Hard Drive If two or more hard drives failed see Rep
123. roubleshooting Guide for more information If the system does not boot with a certain memory module installed then that module is defective If the system does not POST with any of the memory modules reseat the processor as explained in the Installation and Troubleshooting Guide If the system does not boot try replacing the processor with a working processor If the system does not boot the system board may be defective See Getting Help in the system Installation and Troubleshooting Guide do not know the name of my NAS The name of the NAS system can be Double click My Network Places on the desktop of the client system and system viewed in My Network Places look for NAS system name The default name for the NAS system is DELLxxxxxxx where xxxxxx is the system s service tag For example if the service tag is 1234567 the system name is DELL1234567 You can find the service tag on the top cover of the NAS system After using Remote Desktop to connect The NAS system is set to English the Most character sets are installed by default on your system If your to my NAS system am unable to type default language language character set is not installed you can install your native using my native language language character set from the Multilingual Support CD that was shipped with your system For installation instructions see Advanced Features The NAS system is attached to a DHCP The DHCP server may have issued a f the NAS sy
124. rts Windows NT LAN Manager NTLM for authentication of client logins NTLM allows users to be automatically authenticated to the Telnet server based on their Windows NT login This makes using Telnet completely transparent to users while ensuring that clear text passwords do not pass over the network However NTLM must be supported on the client side of the login as well When users are logged in to a system that is using NTLM login they are restricted to local drives on that system If they need to map network resources they can do so by explicitly mapping with full credentials Administration The Telnet server is administered using the NAS Manager FTP Enabling FTP Protocol The File Transfer Protocol FTP is disabled on the NAS system by default You must enable the FTP protocol for FTP client systems to access the NAS system To enable the FTP protocol perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 Click Sharing Protocols 4 Click FTP and then click Enable Using Remote Desktop to Enable FTP Write Privileges FTP write privileges to the NAS system s default FTP site are disabled by default To enable write privileges to the default FTP site using Remote Desktop perform the following steps 1 Log in to the NAS Manager 2 From the NAS Manager click Maintenance 3 Click Remote Desktop 4 Log on as an administrator K NOTE The default administrator user name is administrator and t
125. rver for Network File System NFS Services for Macintosh Services for the Novell NetWare Operating System Microsoft Directory Synchronization Services This section provides information about configuring the Microsoft Windows Storage Server 2003 operating system to work with other operating systems To perform the procedures in this section you must use the Remote Desktop To access the Remote Desktop perform the following steps 1 Log in to the NAS Manager 2 From the NAS Manager click Maintenance 3 Click Remote Desktop 4 Log on as an administrator K NOTE The default administrator user name is administrator and the default password is powervault Server for Network File System NFS Server for NFS can be used to provide disk resources from systems running Windows NT Windows 2000 and Windows Server 2003 to any system on your network that supports NFS To administer Server for NFS perform the following steps 1 Log into the NAS Manager 2 Click Maintenance and then click Services 3 Click Server for NFS and then click Startup 4 Inthe Set Service Properties window select whether you want Server for NFS to start automatically manually or whether you want to disable it 5 Click OK NFS Write Cache NFS write cache is enabled on Windows Storage Server 2003 Standard Edition User Name Mapping User Name Mapping provides mapping of names between the UNIX and Windows environments
126. ry image operating system with the Dell default settings any configuration information is lost See Configuring Your NAS System for the First Time in Initial Configuration 7 Log in to the NAS Manager See Logging Into the NAS Manager in NAS Manager 8 Back up your data and then reinstall the operating system See Reinstalling the Operating System Hardware RAI D Recovery and Restoration Procedures NOTICE Do not use the following procedures to recover and restore a software RAID or external storage NAS system If your NAS system uses software RAID see Software RAID Recovery and Restoration Procedures If your NAS system uses an external storage configuration see External Storage Configuration Recovery and Restoration Procedures For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager This section provides instructions on how to recover the hardware RAID NAS system if the operating system or a hard drive fails Additionally this section provides information for possible solutions that do not require restoring the operating system or hard drives Because your NAS system is designed to have redundancy it can recover from certain hardware and software failures In some situations it can recover automatically and in others you must have administrator privileges and manually intervene to recover the NAS system Use th
127. s and select the type of authentication to be used and specify the number of concurrent sessions that are allowed 6 Click OK to complete the configuration Adapter Bindings SFM can bind to only one network adapter By default it is bound to the embedded 10 100 network adapter To change the binding in systems with multiple network adapters the AppleTalk protocol properties for the network adapter to be used by AppleTalk must be modified to accept inbound connections AppleTalk Protocol Adapter Binding To modify the AppleTalk protocol adapter binding for systems with multiple network adapters perform the following steps from the NAS Manager 1 Log in to the NAS Manager 2 Click Network 3 Click Interfaces 4 Click the radio button next to an enabled adapter to bind the AppleTalk protocol K NOTE The AppleTalk protocol must bind to an adapter that is enabled regardless of whether the File Server for Macintosh is disabled 5 On the Tasks menu click AppleTalk 6 Click the check box next to Enable inbound AppleTalk connections on this adapter 7 Optionally if you use AppleTalk zones select the appropriate zone in the drop down box 8 Click OK Microsoft UAM Volume A user authentication module UAM is a software program that prompts users for an account name and password before they log in to a server The Macintosh Chooser has a standard UAM built in that uses the clear text password or Apple s RandNum Exchange met
128. s for your NAS system RAID type Software RAI D Recovery and Restoration Procedures NOTICE Do not use the following procedures to recover and restore a hardware RAID NAS system or an external storage configuration system If your NAS system uses hardware RAID see Hardware RAID Recovery and Restoration Procedures If your NAS system uses software RAID with external storage see External Storage Configuration Recovery and Restoration Procedures For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager This subsection provides instructions on how to recover the software RAID NAS system if the operating system or a hard drive fails Additionally this section provides information for possible solutions that do not require restoring the operating system or hard drives Because your NAS system is designed to have redundancy it can recover from certain hardware and software failures In some situations it can recover automatically and in others you must have administrator privileges and manually intervene to recover the NAS system Use the following methods in the order listed to restore your software RAID NAS system 1 Check all of the items in Troubleshooting Software RAID NAS Systems 2 Follow the procedures described in Booting From the Software RAID NAS System Recovery Operating System Mirror Hard Drives 3 Reinstall the operating
129. second switch and Ethernet port if the first Ethernet port its cabling or the switch fails Adapter Fault Tolerance Adapter Fault Tolerance AFT provides the safety of an additional backup link between the NAS system and the hub or switch If a hub switch port cable or Ethernet port fails you can maintain uninterrupted network performance AFT is implemented with a primary adapter and a backup or secondary adapter If the link to the primary adapter fails the link to the secondary adapter automatically takes over Intel Link Aggregation Link aggregation is a performance technology developed by Intel and others to increase a system s network throughput Unlike ALB link aggregation can be configured to increase both transmission and reception channels between your system and switch Link aggregation works only with compatible Intel switches To use link aggregation the Ethernet ports of the NAS system must be linked to the same Intel Ethernet switch Fast EtherChannel and Gig EtherChannel Fast EtherChannel FEC and Gig EtherChannel GEC use performance technology developed by Cisco Systems to increase a system s network throughput Unlike ALB FEC can be configured to increase both transmission and reception channels between your NAS system and switch FEC and GEC work only with compatible Cisco switches To use FEC or GEC the Ethernet ports of the NAS system must be linked to the same Cisco compatible switch IEEE 802 3ad Static
130. sk is upgraded to dynamic it cannot be reverted back to basic unless all volumes on that disk are removed Dell strongly recommends that you do not revert a disk back to basic after data volumes are present Reactivating Dynamic Disks A dynamic disk might appear as a missing disk when it is corrupted powered down or disconnected You can reactivate a dynamic disk to bring it back online by performing the following steps 1 Right click the disk marked Missing or Offline dynamic disk 2 Click Reactivate Disk on the menu Mark the disk as Online after the disk is reactivated Merging Foreign Disks Dynamic disks with a foreign status are disks that have been moved from another system You cannot reactivate a foreign disk you must merge the disk to the system To change the status of a foreign disk and enable it to be seen as a part of the current system use the command Merge Foreign Disk Perform the following steps to merge foreign disks 1 Right click a foreign disk and then click Import Foreign Disks The Import Foreign Disk Wizard is displayed 2 Select the foreign disks that you would like to merge to the system By default all foreign disks are selected to be merged 3 Click Next 4 Click Next again to validate the volume status of each foreign disk 5 Click Finish Volume Overview A volume is a logical entity that consists of portions of one or more physical disks A volume can be formatted with a file system
131. soft User Authentication Module UAM on the NAS system If AppleTalk is not installed on the NAS system client access is not encrypted See Services for Macintosh for more information Secure Socket Layer SSL Certificates SSL certificates enable Web servers and users to authenticate each other before establishing a connection to create more secure communications See Using Secure Sockets Layer for information Microsoft Baseline Security Analyzer Use the Microsoft Baseline Security Analyzer MBSA to search for any security vulnerabilities MSSA scans Windows based servers for common security misconfigurations The tool scans the operating system and other installed components such as Internet Information Services 11S MBSA also checks systems for missing security patches and recommends critical security patches and fixes Additional Security Recommendations In addition to the practices mentioned in Standard Security Recommendations Dell recommends the following practices to ensure security Format all volumes as NTFS Disable automatic log on Disable the guest account 1 Do not install IIS sample applications Disable parent paths Move the MSADC and Scripts virtual directories from the default website to another location Ensure that you place appropriate restrictions on any Anonymous Logon groups To allow UNIX users who do not have Windows user accounts to access resources on a system running Windo
132. stem can also be connected through the http shares page on port 80 which is not SSL encrypted It is recommended to disable http on the Shares page See Disabling HTTP Shares Passwords The default administrator user name for your NAS system is administrator and the default password is powervault Change the default administrator password as soon as possible See Changing the Administrator Password Additionally Dell recommends the following password practices for your NAS system Use passwords that are longer than six characters Do not use blank or simple passwords Do not use dictionary words Do not use personal information such as name children s names birth dates and so forth Use a mix of numerals and upper and lowercase letters For example Rs4326tH FTP and Telnet For security reasons FTP and Telnet are disabled by default on the NAS system If either of these protocols are enabled on a share on the NAS system and you need to disable them see Removing a Protocol From the Share Antivirus Software Dell recommends using antivirus software on your NAS system to protect against viruses Microsoft Security Updates Microsoft regularly posts security update patches to its website at microsoft com Dell recommends that you regularly check to ensure that your NAS system has the most recent security update Apple Environments If you are using your NAS system in an Apple environment install the Micro
133. stem has been powered down for a period of time network but cannot connect to it new DHCP address to the NAS system predetermined by the DHCP server the NAS system acquires a new DHCP through the NAS Manager address from that server The DHCP server may not have yet replicated the new address with the NAS system name Wait approximately 15 minutes for the address to be replicated and then try connecting again or try connecting to the NAS system again using the P address cannot connect to the NAS system You may be using the wrong address Ensure that you are correctly entering the address in the syntax using a static IP address syntax described in Logging Into the NAS Manager in NAS Manager A NAS system has been moved to a The connection settings may need to f the NAS system is using DHCP open a command line on the system new network or new subnet and be refreshed nd use the ipconfig utility to release and renew the IP address cannot connect f DHCP is not being used verify that all NAS system network interface settings are correct After reinstallation a message displays Either an error occurred while See the Windows Application Event Log and the c dell install error tag that says An error has occurred installing a component during the file to determine which error occurred during the reinstallation and then during installation Please see the reinstallation or the reinstallation was reinstall your system a
134. system on hard drives which allows you to recover in most cases Depending on which drive fails use one of the procedures in Table 6 1 to recover from a hard drive failure Table 6 1 Software RAID NAS System Hard Drive Recovery Procedures Hard Drive That Failed Necessary Action Replacing a single failed hard drive Replace the failed hard drive See Replacing Software RAID NAS System Hard Drives Replacing two or more failed hard Replace the failed hard drives and reinstall your system by following the procedures in Reinstalling the Operating drives System Software RAI D NAS System Software Failures To recover from software failures when the main operating system files are missing or corrupt manually boot from the recovery operating system mirror hard drives 2 and 3 For instructions see Booting From the Software RAID NAS System Recovery Operating System Mirror Hard Drives Replacing Software RAI D NAS System Hard Drives This section provides the procedures for replacing hard drive 0 1 2 or 3 re establishing the recovery operating system partitions and booting from the recovery operating system mirror hard drives Replacing Hard Drives 1 Remove the front bezel 2 Remove the failed hard drive from the NAS system See your Installation and Troubleshooting Guide for information about removing and replacing drives 3 If you are replacing hard drive 0 and the system is not powered on move the
135. system to describe changes to the system or software documentation Always read the updates before consulting any other documentation The updates often contain information that supersedes information in the other documents Back to Contents Page Back to Contents Page NAS Manager Dell PowerVault 745N NAS Systems Administrator s Guide Determining a NAS System s Configuration Logging Into the NAS Manager Basic Navigation Changing the NAS Manager Language How to Find Online Help Configuring Network Properties Creating Local Users and Groups Using Shares Disk Quotas Using Logs Shutting Down the NAS System Managing Disks and Volumes Shadow Copies The Dell PowerVault NAS Manager is a Web based user interface that is the primary tool for configuring NAS systems This section provides basic information on using the NAS Manager including how to log on and navigate the interface configuring network properties and IP addresses creating users using shares and disk quotas and managing disks and volumes Determining a NAS System s Configuration Your NAS system is available from Dell in either a software RAID a hardware RAID or an external storage configuration The following is an overview of the types of NAS system configurations In a software RAID hard drive configuration NAS system the RAID functionality is configured by the Microsoft Windows Storage Server 200
136. t The right pane shows the status of the format The status displays Formatting until the operation is finished Rebuild The Rebuild command is enabled only when a disk has failed You can rebuild only on failed disks in redundant arrays RAID 1 or RAID 5 by performing the following steps 1 Right click the failed disk that you want to rebuild 2 Click Rebuild In the right pane the status of the disk is Rebuilding and a progress bar shows the percentage of completion K NOTE This process may take several hours Assign Global Hot Spare K NOTE This procedure applies to the external storage configuration only A hot spare is an unused backup disk that is part of the array group Hot spares remain in standby mode When an array disk in a virtual disk fails the assigned hot spare will be activated to replace the failed array disk without interrupting the system or requiring your intervention You can change the hot spare disk assignment by unassigning a disk and choosing another disk to assign as needed To assign a global hot spare perform the following steps 1 Right click the array disk that you want to use as a hot spare 2 Click Assign Global Hot Spare The Assign Hot Spare dialog box appears 3 Confirm the successful completion of the operation by checking the properties displayed in the right pane The status of the array disk must be Ready and the type must be Spare Array Disk Unassign Global Hot Sp
137. t down start up and security Remote Access Service The Remote Access Service provides a complete remote system management solution for systems equipped with remote access controllers For more information on the Remote Access Service see Using Remote Access Controllers Storage Management Service The Storage Management Service provides storage management information in an integrated graphical view The Storage Management Service enables you to view the status of local and remote storage attached to a monitored system The Storage Management Service obtains logical and physical information about attached storage devices from the Dell OpenManage Array Manager managed node Diagnostic Service The Diagnostic Service provides a suite of diagnostic programs that run locally on your system or remotely on a system connected to the network The Diagnostic Service is engineered to diagnose problems on individual systems and to run concurrently with all other applications running on the system under test Update Service The Update Service provides up to date version control and valuable change management tools for performing BIOS and firmware version updates on your local system Logs Server Administrator displays logs of commands issued to or by the system monitored hardware events POST events and system alerts You can view logs on the home page print or save them as reports and send them by e mail to a designated service contact
138. t tab select Contact and then type the name of the user or system administrator 7 Select Location and then type the physical location of the system or the contact 8 In the Service panel select the appropriate check boxes for this system and then click OK 9 To view a description of a dialog box item right click the item and then click What s This NOTE If you change existing SNMP settings your changes take effect immediately You do not need to restart the SNMP service for your settings to take effect If you are configuring SNMP for the first time you must restart SNMP before these settings take effect K NOTE The default password for the SNMP set command is powervault Back to Contents Page Back to Contents Page Backing Up the System Dell PowerVault 745N NAS Systems Administrator s Guide System State Backup Backing Up Data Volumes Windows Backup and Restore Tools Third Party Backup Software e Installing Tape Device Drivers for Windows Backup and Recovery Tools This section provides instructions on how to back up files on your system The following topics are included Backing up system state files Backing up data volumes Using the Backup and Recovery Tools Using third party software for local and network backups Installing tape device drivers System State Backup System state files contain configuration information about the Dell PowerVault NAS system Back
139. tem drive will be deleted if you reinstall the operating system To add a share perform the following steps 1 Log in to the NAS Manager 2 Click Shares 3 On the Shares page click Shares 4 In the Tasks list on the Shared Folders page click New 5 Type the share name and share path 6 If you entered a nonexistent folder in the Share path click Create folder 7 Check the appropriate box es to specify the types of protocols to enable If you want to use a protocol that is grayed out you must first enable it on the NAS system See Advanced Features for information about enabling the AppleTalk and FTP protocols 8 If you want to provide access to the share as part of a Distributed File System DFS namespace select Publish to DFS root servername root For more information about DFS and creating DFS roots see Using DFS 9 Use the protocol tabs to configure the specific properties of each type of share See the context sensitive online help for more information on the properties for each protocol 10 Click OK Modifying Share Properties 1 Log in to the NAS Manager 2 Click Shares 3 On the Shares page click Shares 4 In the Shared Folders table click the share you want to modify 5 Click Properties The Share Properties page is displayed Use this page to change the properties of the share such as the protocols it supports 6 Click OK Removing a Share When you remove a share th
140. th shadow copies causes the difference file which contains all changed data to grow If the difference file grows beyond the allocated space you might lose previous versions of some files Having a large NTFS file cluster size decreases the growth of the difference file 6 Select the file system type and formatting options Perform a quick format This option formats the volume or partition without scanning for bad sectors in the volume or partition Check this box to use this format method K NOTE To decrease the time it takes to format your disk use the Quick Format option Enable file and folder compression This option can be used only if you selected NTFS format Check this box to use this format method 7 Click OK to begin formatting A progress bar displays in the list view Deleting a Partition or Volume NOTICE You must delete all shares and shadow copies from your volume before deleting it If a volume is removed before all shares of that volume have been removed the NAS Manager might not display shares correctly 1 Right click the designated volume and then click Delete Volume 2 Click Yes to delete or No to cancel The volume is removed immediately if you click Yes Working With Dynamic Volumes Dynamic volumes are volumes created on dynamic disks using the Disk Management tool This section discusses how to create and extend dynamic volumes Creating a Dynamic Volume NOTICE It is recomme
141. the UNIX root user and group must be mapped to the Windows administrator user and group The access type for the NFS share s permissions must also be set to root for each applicable client or client group Configuring User and Group Mappings To provide security for server files accessed from a UNIX environment Server for NFS requires the system administrator to map UNIX user and group accounts to Windows accounts either on the server or in a Windows Domain Users then have equivalent access rights under UNIX as they have under Microsoft Windows Alternatively Web sites with less stringent security needs can bypass the mapping procedure and treat all UNIX users as anonymous users User and Group Mapping lets you create maps between Windows and UNIX user and group accounts even though the user and group names in both environments may not be identical You can use simple maps which map Windows and UNIX accounts with identical names You can also create advanced maps to associate Windows and UNIX accounts with different names You can also use a combination of simple and advanced maps With User and Group Mappings you can obtain UNIX user and group information from one or more NIS servers or from imported passwd and group files K NOTE Only a user s primary GID is used by Server for NFS for user group name mapping Secondary GIDs are ignored When adding a new user mapping always create an associated group mapping for that user s primary GID Users whos
142. tion Utility 8 Select Configure Clear Configuration 9 Click Yes when asked to Clear Configuration 10 Press any key to continue or press lt Esc gt to exit the configuration utility and then click Yes when prompted to exit 11 When the message Configuration has changed Please REBOOT YOUR SYSTEM displays shut down your system 12 Insert the USB Key into one of the USB connectors 13 During the boot process press lt F2 gt when F2 Setup displays on the screen 14 Inthe BIOS setup screen select Boot Sequence and press lt Enter gt 15 Ensure that Hard drive C is first in the list and press lt Esc gt to exit the Boot Sequence menu 16 Select Hard Disk Drive Sequence and press lt Enter gt 17 Ensure that Hard disk emulated USB flash drive is first in the list by using the lt gt lt gt keys and press lt Esc gt 18 Press lt Esc gt again select Save Changes and Exit and press lt Enter gt The system automatically shuts down and reboots from the USB Key 19 When the Dell PowerVault NAS 745N menu displays press lt 1 gt to select Reinstall NAS system and press lt Enter gt 20 Follow the instructions on screen to re image the operating system This procedure may take several minutes to complete 21 When the procedure completes turn off the NAS system by pressing the power button 22 Remove the USB Key 23 Reboot the NAS system K NOTE During the reinstallation process do not attempt to connect t
143. to migrate files click the Map button and then click Next If the NDS or Bindery volume you selected in the source tree displays Unavailable you are not currently logged in to that tree or Bindery server Log in and then press lt F5 gt after reselecting the volume to view the directories within the displayed volume On the Step 4 Log File tab select your logging options and then click Next On the Step 5 Scan tab click Scan and then click Next The utility scans all source volumes and counts and displays the number of directories and files in each It ensures that proper access has been given to each source volume directory and file If any errors occur the utility displays them under NetWare scan logs and Windows scan logs respectively You can select a number of acceptable errors if this number is exceeded the process aborts allowing you to return to previous steps to correct the errors On the Step 6 Migrate tab click Migrate Manually migrate or use third party utilities to migrate object security permissions and system accounts printer objects application objects and other objects that MSDSS does not migrate from Bindery or NDS to Active Directory MSDSS migrates NetWare user accounts groups and distribution lists for Bindery and NDS and for NDS only MSDSS also migrates NDS organizational units and organizations Upgrade your server s running NetWare to the Windows 2000 Server or Professional or
144. tory server it becomes a domain controller You use this domain controller to configure Active Directory install MSDSS and then import information from the existing NetWare environment The larger the environment the more new servers you need If you are planning to have more than one domain then you need new hardware for the first domain controller in each domain You must also install Novell Client Access software on the MSDSS server or servers MSDSS uses Novell Client Access to authenticate and to access NDS While accessing NDS it authenticates but does not use a license MSDSS also uses Novell Client Access to map one directory s contents to another taking into account the fact that the object classes in Novell s NDS or bindery directories are different from Active Directory object classes Novell Client Access is also required to use the File Migration utility to migrate files You can install Novell Client Access in four modes IP only IPX only IP and I PX combined and IP with I PX Compatibility Most NetWare environments still use IPX MSDSS works in all the modes because it uses Novell Client Access to access the lower layers If you are migrating NDS you can import the user and group information from one NDS server to the MSDSS server because you have one user database per tree You can then migrate the file system Remember that each Novell server has its own file system which is not replicated to other servers whereas NDS is rep
145. ttp new_ip_address or https new_ip_address 1279 in the NAS Manager Changing the Administrator Password 1 Log in to the NAS Manager 2 Click Network and click Administrator 3 Enter the current user name and password 4 Enter the new password in the New password box The password must be at least six characters and cannot be blank 5 Enter the new password again in the Confirm new password box 6 Click OK K NOTE If you receive an error message stating that the password or account name cannot be changed for this domain account when trying to change the administrator password or account name you are logged on as a domain user You must be logged on as the server administrator to change the administrator password Creating Local Users and Groups A user is a person or group that has access to the shares on the NAS system You create users after you configure the network properties of your NAS system Creating a Local User GZ NOTE In a domain environment you cannot create domain users through the NAS Manager 1 Log in to the NAS Manager 2 Click Users 3 Click Local Users 4 On the Local Users on Server page click New 5 Complete the information on the Create New User page NOTE In a domain environment do not create local users that have the same user name as domain users unless the local user and domain user have identical passwords The Home Directory text box specifies a new directory that will be
146. twork Team Mode 1 Log in to the NAS Manager 2 Click Maintenance and then click Remote Desktop 3 Log in to the Remote Desktop session as an administrator K NOTE The default administrator user name iS administrator and the default password iS powervault 4 Double click the network icon on the NAS system s taskbar The Network Teaming utility Intel PROSet I1 is displayed 5 Inthe tree view click the team to modify 6 Click Action and then click Change Team Mode 7 In the Teaming Wizard select the type of team that you want to create and then click Next The types of team include Adaptive Load Balancing Receive Load Balance Switch Fault Tolerance Adapter Fault Tolerance Fast EtherChannel FEC and Gig EtherChannel GEC Link Aggregation EEE 802 3ad Static and I EEE 802 3ad Dynamic 8 Click OK to close For more information see your Intel PROSet II help Telnet Server The Telnet server works optimally for most installations It accepts logins from a variety of clients including the Telnet clients shipped with Windows 2000 Windows NT Windows 95 and Windows 98 Windows XP and Windows Server 2003 operating systems as well as a variety of character mode terminal clients from virtually any operating system In addition it can be configured to meet specific site requirements such as improving security simplifying logins and supporting stream or console mode Authentication The Telnet server suppo
147. ty K NOTE Only one DFS root is allowed on the Standard Edition of the Microsoft Windows Storage Server 2003 operating systems Creating a Standalone DFS Root 1 Use the Windows operating system to create a directory on the NAS system This directory will become the DFS root 2 Right click the directory you created and select Sharing and Security 3 Click Share this folder and then click OK 4 Access the DFS utility a In the NAS Manager click Maintenance b Click Remote Desktop and then log in to the NAS system as an administrator 10 11 K NOTE The default administrative user name iS administrator and the default password iS powervault c On the NAS system desktop double click NAS Utilities to display the NAS Utilities window d Double click Administrative Tools to expand the list to show Distributed File System Right click Distributed File System and click New Root Click Next in the New Root Wizard window Click Stand alone root and then click Next Select the server that will host the DFS root or click Browse to find the server if you do not know the name and click Next For Root name enter the name of the directory that you created in step 1 Enter additional comments if necessary and click Next Click Finish to create the DFS root K NOTE For information about creating DFS links see Publishing a Share in DFS or Creating Shares in DFS Creating a Domain I ntegrated DFS Root 1
148. u want to rescan 2 Click Rescan Controller After the operation is finished the console is refreshed and the newly attached disks if there are any will appear under the Array Disk Group object and under the controller object Flush The Flush command forces the PERC 4 DC and 4 SC controllers to write the contents of cache memory onto the virtual disks You might want to use this option if you find your application or disks in an unstable condition Enable Alarm The Enable Alarm command enables the controller alarm setting When enabled the alarm sounds in the event of a device failure To enable the alarm sound perform the following steps 1 Right click a controller 2 Click Enable Alarm Disable Alarm The Disable Alarm command disables the alarm If disabled the alarm does not sound in the event of a device failure To disable the alarm sound perform the following steps 1 Right click a controller 2 Click Disable Alarm Rebuild Rate The Rebuild Rate command changes the rebuild rate settings The rebuild rate is the fraction of the compute cycles dedicated to rebuilding failed drives A rebuild rate of 100 percent means the system is totally dedicated to rebuilding the failed drive During a rebuild the complete contents of an array disk are reconstructed A rebuild operation can occur during normal operation however it will degrade performance You can reduce the rebuild rate to maintain system performanc
149. ugh two way synchronization Migrate NDS and bindery information to Windows 2000 Server MSDSS supports two way synchronization with NDS and one way synchronization with NetWare 3 x binderies to provide a complete directory interoperability solution MSDSS also supports password synchronization and provides a directory migration service MSDSS allows NetWare users to deploy Active Directory without having to replace existing directories or bear the cost of managing two separate directories As a result users have the flexibility to 1 Consolidate directory management when multiple directories are required Manage accounts from either directory Use directory enabled applications devices and services based on the Windows 2000 Active Directory service MSDSS is easy to use and makes synchronization and Active Directory setup easy through its management interface It is fully featured to allow users a choice of management synchronization and migration options MSDSS supports all major NetWare platforms and most Novell directories and binderies and it includes support for IPX SPX and TCP IP network protocols Windows Server 2003 MSDSS Domain Controller To implement MSDSS you must install the Windows Server 2003 operating system and the MSDSS software available on the Microsoft Services for NetWare Version 5 or later CD on at least one system In Windows Server 2003 when you promote a system running Windows Server 2003 to an Active Direc
150. ult settings and deletes all data on the NAS system Before performing this procedure attempt to boot from the operating system image on the mirrored hard drives See Booting From the Software RAID NAS System Recovery Operating System Mirror Hard Drives Booting from the recovery operating system mirror enables you to perform a file restore on the main operating system mirror or access the data on the data partition and back it up to tape Booting From the Software RAID NAS System Recovery Operating System Mirror Hard Drives You might need the software RAID NAS system to boot from the recovery operating system mirror so that you can perform a file restore on the main operating system mirror or access the data on the data partition and back it up to tape 74 NOTE The recovery operating system mirror is intended as a temporary way to back up data After performing the backup reinstall the operating system using the procedures in Reinstalling the Operating System To boot from the recovery drive perform the following steps 1 Shut down the NAS system 2 Remove the front bezel 3 Swap hard drives 0 and 2 with each other See your Installation and Troubleshooting Guide for information about swapping drives 4 Swap hard drives 1 and 3 with each other 5 Replace the bezel 6 Turn on the NAS system The NAS system boots from the operating system on hard drives 0 and 1 K NOTE Because the system boots using the recove
151. ume 8 When the Completing the New Volume Wizard window displays click Finish See Reinstalling the Operating System for operating system reinstallation procedures External Storage Configuration Recovery and Restoration Procedures NOTICE Do not use the following procedures to recover and restore a hardware RAID or software RAID NAS system If your NAS system uses hardware RAID see Hardware RAID Recovery and Restoration Procedures If your NAS system uses software RAID see Software RAID Recovery and Restoration Procedures For instructions on how to determine the configuration of your NAS system see Determining a NAS System s Configuration in NAS Manager This subsection provides instructions on how to recover the software RAID with external storage NAS system if the operating system internal hard drives or external storage hard drives fail Additionally this section provides information for possible solutions that do not require restoring the operating system or hard drives Because your NAS system is designed to have redundancy it can recover from certain hardware and software failures In some situations it can recover automatically and in others you must have administrator privileges and manually intervene to recover the NAS system Use the following methods in the order listed to restore your software RAID NAS system 1 Check all of the items in Troubleshooting External Storage Configuration NAS Syste
152. vices for NetWare to allow Windows clients access files and printers on NetWare servers Replace services or applications that require NDS with commensurate software compatible with Active Directory Perform large conversions such as GroupWise to Exchange as separate projects Migrate the pilot group of users and their files Adapt the instructions from the migration steps provided in Small Environment Get the pilot group s feedback and then set a schedule to migrate additional groups of users according to the priorities you have established Migrate the rest of the users as appropriate For example if you migrate the set of applications they use migrate the users as well For more information see the Novell website at support novell com serviet Knowledgebase and the Microsoft website at www microsoft com Back to Contents Page Back to Contents Page Advanced Features Dell PowerVault 745N NAS Systems Administrator s Guide Using the NAS Utilities e Installing Multilanguage User Interface MUI Support Network Adapter Teaming Telnet Server FTP e Using Secure Sockets Layer Using DFS This section includes descriptions of advanced features that cannot be performed from the Dell PowerVault NAS Manager To perform the procedures in this section you must use the Remote Desktop To access the Remote Desktop perform the following steps 1 Log in to the NAS Manager 2 From the N
153. writes over older events with new events as they occur Overwrite events older than ____ days The system retains the event entries for the specified number of days before the events can be written over by current event entries Do not overwrite events The system retains all events in the log and appends new events to the end of the file 8 Click OK Downloading Log Files The NAS Manager allows you to download specific log files from your NAS system To download log files perform the following steps 1 Log in to the NAS Manager 2 Click Maintenance 3 Click Logs 4 On the Logs page select the type of log you want to download 5 In the Tasks list on the Log Type Log page click Download Log 6 On the Download Log Type Log page if available select the file type that you want to download and then click Download Log 7 In the File Download dialog window select Save this file to disk 8 Specify a directory where the log will be saved and then click Save 9 Click Close to close the File Download dialog window after the download is complete Viewing Downloaded Log Files After downloading the log files it is possible to view them in the following ways log files With a text editor such as Microsoft Notepad csv files With a text editor or with Microsoft Excel evt files With the Event Viewer The Event Viewer can usually be found under Administrative Tools from the Start menu of
154. ws you must explicitly add the Anonymous Logon group to the Everyone group and assign the Anonymous Group appropriate permissions For more information see Server for Network File System NFS Maximum Security Recommendations This section provides information about practices recommended for maximum security on your NAS system Allow no more than two administrators on the NAS system Do not allow passwords that have no expiration date Enable Logon Success and Logon Failure auditing Disable unnecessary services Disabling unnecessary services also increases performance Remove the IISADMPWD virtual directory Enable application logging options for all Web and FTP sites Ensure that Internet Explorer zones have secure settings for all users Use the NAS system only for shares and services that are actively used Disable http sharing if http shares are not used Disabling HTTP Shares 1 Log in to the NAS Manager 2 Click Shares 3 On the Shares page click Sharing Protocols 4 Click HTTP and then click Properties 5 Click Security 6 Click Disable Web Sharing Back to Contents Page
155. xternal Storage NAS System Drive Configuration The NAS system in an external storage configuration uses software RAID with two internal SATA hard drives for its operating system See Table 3 5 and Figure 3 3 The working copies of the Windows Storage Server 2003 operating system and boot sectors are installed on the two hard drives in partitions that are in a RAID 1 mirrored configuration Data can be stored only on external storage drives attached to the system through a RAID controller Table 3 5 External Storage Configuration RAI D Default Hard Drive Partitions 0 and 1 RAID 1 Primary operating system volume variable number of external storage drives Figure 3 3 External Storage Configuration RAI D Default Hard Drive Partitions C RAID 1 l primary operating system volume J hard drive 0 hard drive1 empty empty External Storage for Data Volumes Each hard drive has front panel LEDs that provide information about its RAID volume See Front Panel Indicators in the Installation and Troubleshooting Guide for the location of the LEDs NOTE These LED status indicators only apply to the internal operating system hard drives and volumes For information about the external hard drive LED status indicator patterns and definitions see your external enclosure documentation Table 3 6 provides the hard drive and RAID volume LED codes Table 3 6 Front Panel RAID Volu
156. y Manager to manage the disks and the Windows Disk Management tool to manage volumes See Using Array Manager to Manage Disk Arrays and Managing Volumes Using Disk Management Drive Configurations The following subsections describe the three NAS system configurations Software RAID If your NAS system uses software RAID see Software RAID NAS System Drive Configuration Hardware RAID If your NAS system uses hardware RAID see Hardware RAID NAS System Drive Configuration External Storage RAID If your NAS system uses external storage RAID see External Storage NAS System Drive Configuration NOTE For instructions on how to determine if you have a software RAID or a hardware RAID NAS system see Determining a NAS System s Configuration in NAS Manager Software RAI D NAS System Drive Configuration The NAS system in a software RAID configuration contains four SATA hard drives Each drive contains both a copy of the operating system and one or more data partitions See Table 3 1 and Figure 3 1 Working copies of the Microsoft Windows Storage Server 2003 operating system and boot sectors are installed on two hard drives that are in a RAID 1 mirrored configuration An additional copy of the operating system is placed on the other two drives in RAID 1 partitions Data can be stored on all four SATA hard drives in partitions that are configured as RAID 5 by default Table 3 1 Software RAID Default Ha
157. y be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Initial release 18 Feb 2004 Back to Contents Page Recovering and Restoring the System Dell PowerVault 745N NAS Systems Administrator s Guide Software RAID Recovery and Restoration Procedures Hardware RAID Recovery and Restoration Procedures External Storage Configuration Recovery and Restoration Procedures Reinstalling the Operating System Restoring System State Data After Reinstallation Restoring Initial System Setup This section provides instructions on how to recover and restore your NAS system Depending on the RAID configuration of your NAS system see one of the following recovery and restoration procedures as appropriate If your NAS system uses software RAID see Software RAID Recovery and Restoration Procedures If your NAS system uses hardware RAID see Hardware RAID Recovery and Restoration Procedures 1 If your NAS system uses an external storage configuration see External Storage Configuration Recovery and Restoration Procedures For instructions on how to determine if you have a software RAID or a hardware RAID NAS system see Determining a NAS System s Configuration in NAS Manager NOTICE Ensure that you use the correct recovery and restoration procedure
158. zation page select Perform an initial reverse synchronization and specify the password options such as Set passwords to the user name i On the Object Mapping Scheme page click Default to accept the default mapping for each source and target directory pair or Custom for NDS only and then click Object Mapping Table to specify objects for which you want to establish a one to one relationship regardless of the object location in either directory tree MSDSS does not support custom object mapping for Bindery j Also on the Object Mapping Scheme page click Filters if you want to configure a filter for this synchronization session k On the Session Name page accept the default session name or specify a new name Click Finish 9 If you selected one way synchronization perform all user group and NDS organizational unit container OU object management from Active Directory If you established two way synchronization you can manage user group and OU objects from either Active Directory or NDS 10 If you plan long term coexistence between Active Directory and NetWare you are now finished unless you want to migrate a subset of users systems and or files If you plan to continue by migrating in stages from NetWare to Active Directory perform the following tasks when convenient Install and configure File and Print Services for NetWare to allow NetWare clients access to files and printers on Windows servers and Gateway Ser

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