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Dell 6.2 Server User Manual

1. press here symbol P power supply power supply switch chassis slots one each side Figure 4 11 Power Supply Removal To remove a power supply follow these steps 1 Disengage the power supply handle from the latched position by pressing down on the handle at the press here symbol and then releasing it see Figure 4 11 2 Rotate the handle upward and then pull up on it to slide the power supply out of the chassis CAUTION Do not use excessive force when installing the power A supply into the chassis Damage could result to the power supply connectors or to the power supply paralleling board PSPB To install a power supply align the front and rear tabs on the power supply with the slots in the chassis and slide the new power supply into the chassis Then rotate the power supply handle to the closed position and press it down until it snaps into place When the handle is fully closed it activates a switch that notifies the PSPB that the power supply is installed and can be tumed on 4 14 Dell PowerEdge 6350 Systems Service M anual 4 System Fan Assembly fan assembly grip slot release lever inside the slot fan assembly Figure 4 12 System Fan Assembly Removal The fourfan cooling assembly is mounted in the middle of the chassis behind the power supplies and the drive bays CAUTION You can hot plug the fan assembly only if you immediately install a replacement assembly If the system is
2. front of computer Figure 1 1 Computer Orientation hard disk drive status indicator fan temperature status indicator power supply status indicator Figure 1 2 Front Panel Indicators System Overview 1 3 lock access panel bezel and hard disk ive keylock diskette drive drive keyloc access indicator CD ROM drive power button diskette drive Figure 1 3 Front Panel Features j external SCSI connectors expansion parallel port optional 2 AC power slots 7 connector receptacle video connector keyboard connector serial port 2 connector connector serial port 1 connector server management bus SMB connectors 2 Figure 1 4 Back Panel Features 14 Dell PowerEdge 6350 Systems Service M anual SCSI backplane fan assembly board memory board PCI expansion slots microprocessors Figure 1 5 Internal View from the Back of the System 1 5 System Overview Accessing the Interior of the System Two panel doors on the top of the system provide access to the system board memory board microprocessors and expansion cards The right panel door provides access to the expansion slots the left panel door opens to the micro processor and memory board see Figure 1 6 The doors interlock so that the keylock on the right side panel door secures both doors and the fan assembly Follow these steps to open the computer panel doors 1 If ne
3. Guide Bracket Assembly screws 2 guide bracket Figure 4 22 Guide Bracket Assembly Removal To remove the guide bracket assembly follow these steps 1 Remove the system board 2 Remove terminator card and SEC cartridge heat sink assemblies if necessary 3 From the underside of the system board use a T25 Torx driver to remove the screws at each end of the bracket s see Figure 4 22 4 For each guide bracket squeeze the bracket retaining tabs on the under side of the system board to release the bracket and pull the bracket away from the system board NOTE Because of the way the guide brackets overlap each other the guide bracket assembly must be removed in the following order PROC 4 the bracket shown being removed in Figure 4 22 PROC 3 PROC 2 PROC 1 Reinstall them in reverse order Removing and Replacing Parts 4 27 AC Routing Cable Assembly PSPB cover plate AC routing cable AC routing cable assembly Figure 4 23 AC Routing Cable Assembly Removal WARNING The AC routing cable routes live AC power from the AC A power receptacle on the back of the system to the PSPB Before performing the following procedure it is critical to make certain that the AC power cable is disconnected from the back of the system Use the following procedure to remove the AC routing cable 1 Remove the three screws that secure the AC routing cable assembly to the back of the computer see Figure 4 23 If the
4. 18 1 21 connectors locations 1 18 control panel assembly removal 4 4 D DC power voltage ranges 1 12 Dell Diagnostics running 2 6 Dell Remote Assistant Card See DRAC DIMMs about 1 2 installation 4 21 removal 4 21 diskette drive access indicator 1 4 location 1 4 4 5 DRAC 1 2 DREQ line assignments list of 1 23 drives location of 4 5 SCSI configuration guidelines 1 10 drives See also CD ROM drives diskette drive SCSI devices Index 1 E embedded server management See ESM ESM 1 12 expansion cards about 1 9 PCI 1 9 PCI slots 1 9 slots 1 9 expansion subsystem 1 9 external visual inspection 2 2 extemally accessible drives removal 4 6 F front bezel removal 4 3 front panel features 1 4 indicators 1 3 H hard disk drives SCSI carrier removal 4 11 configurations 1 10 ID numbers 1 10 indicators 3 13 location 4 11 removal 4 11 help getting 2 7 I l O connections 1 4 indicators front panel 1 3 1 4 hard disk drive 3 13 Dell PowerEdge 6350 Systems Service M anual interrupt assignments list of 1 22 J jumpers descriptions 1 22 list of 1 22 location on system board 1 21 K keyboard connector 1 4 M memory about 1 2 system 1 8 messages beep codes 3 1 SCSI hard disk drive indicator codes 3 13 system 3 5 microprocessor about 1 24 guide bracket assembly 4 27 removal 4 22 speeds 1 1 terminator cartr
5. AC power cable retainer on the back of the system is the metal clip type rotate it down out of the way to access the screws see Figure 1 6 2 Remove the five screws securing the PSPB cover plate and remove the cover plate 3 Unplug the AC routing cable from the PSPB 4 Pull the AC routing assembly toward the back of the system to disengage its hooks from the slots in the chassis and lift it away from the chassis 4 28 Dell PowerEdge 6350 Systems Service Manual APPENDIX A System Setup Program This appendix describes the System Setup program which is used to change the system configuration information stored in NVRAM on the system board For in depth information refer to Chapter 4 Using the System Setup Program in the Dell PowerEdge 6350 Systems User s Guide To enter the System Setup program follow these steps L Tum on or reboot the system 2 Press F2 immediately after you see the message Press r2 for System Setup If you wait too long the operating system begins to load into memory the message disappears and you cannot enter the System Setup program Let the system complete the load operation then shut down the system and try again NOTE To ensure an orderly system shutdown consult the documentation that accompanied the operating system System Setup Program A 1 System Setup Screens Figure A 1 illustrates the System Setup program screens and Table A 1 briefly describes each setup op
6. Hard disk drive status indicator green LED onfront panel blinks amberwhen a hard disk drive failure is detected Fan temperature status indicator green LED on front panel blinks amber for fan failure or out of bounds temperature Powersupply output status indicator green LED on front panel blinks amber if power supply output ceases Power control push button behind drive door on front panel Diskette drive access indicator green LED in diskette slot behind front panel door Green powersupply status indicator Green LED on top of power supply lights when power supply is functioning normally Red powersupply status indicator Red LED on top of powersupply lights when a fault is indicated Hard disk drive online indicator green LED on each SCSI drive carrier Hard disk drive activity indicators green LED on each SCSI drive carrier Hard disk drive failure indicator amber LED on each SCSI drive carrier blinks if drive failure is detected Video Video type ATI 3D RAGE PRO video controller VGA connector Video memory standard 2 MB not upgradable Power DC power supply Waltages sagwan se 275 W per supply Voltage 90 265 V at 47 63 Hz Backup battery 3 0 V CR2032 lithium coin cell 1 26 Dell PowerEdge 6350
7. Inspection Dell PowerEdge 6350 Systems Service M anual gt Internal Visual Inspection WARNING The power supplies in this computer system produce high voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer CAUTION Before you proceed with the internal visual inspection described in this section ensure that the user has saved all open files and exited all open application programs if possible A simple visual inspection of a computer s interior hardware can often lead to the source of a problem such as a loose expansion card cable connector or mounting screw When you perform the visual inspection refer to System Features in Chapter 1 to locate components in the inspection procedure To perform the intemal visual inspection follow these steps 1 Turn off the system including any attached peripherals and disconnect the AC power cable from its power source WARNING Before beginning to work inside the computer disconnect AC power from back of the unit 2 Open the computer s right and left panel doors as described in Accessing the Interior of the System in Chapter 1 Verify that the chips DIMMs expansion cards and single edge contact SEC cartridge and heat sink assemblies are fully seated in their sockets or connectors WARNING The SEC cartridge and heat sink assembly
8. No Proceed to the next section Extemal Visual Inspection Basic Troubleshooting 2 1 2 2 3 Observe the user to determine if he or she is making an error such as typing an incorrect key combination or entering a command incorrectly Is the problem a result of user error Yes Instruct the user in the proper procedure or direct him or her to the appropriate user documentation for the correct procedure No Proceed to the next section External Visual Inspection External Visual Inspection The extemal visual inspection consists of a quick inspection of the exterior of the computer the monitor the keyboard any peripherals and cables While performing the visual inspection make any necessary corrections To perform the extemal visual inspection follow these steps 1 Tum off the computer the monitor and all peripherals 2 Verify that all power cables are properly connected to the computer the monitor and peripherals and their power sources 3 Verify that the keyboard and mouse interface cables are firmly attached to the proper connectors on the back of the computer For a PS 2 compatible mouse the keyboard and mouse interface cable connectors are identical except for their labels If needed see System Features in Chapter 1 For a serial mouse the mouse interface cable must be firmly attached to one of the serial port connectors and its captive screws must be secure enough to ensure a firm connection
9. SDA EXT gray 5 VL red common black common black 5 VL red 34 mu 5 VL red 9 10 11 12 13 14 15 16 LLL pe Re IEEE eet 1 2 3 4 5 6 7 8 433 3 VL orange _ LL common black common black 12 VL yellow 12 VL yellow common black common black 4 12 VL yellow Figure 1 15 PSPB DC Power Connector HD B P System Overview 1 15 Figure 1 16 Fan Assembly DC Power Connector FAN Table 1 4 FAN Connector Pinouts Pin Number Description Pin Number Description 1 FAN 2ACC 11 GROUND 2 FAN_TRAY_ID_1 12 FAN_3 TACH 3 FAN 2 TACH 13 Reserved 4 FAN 1 VCC 14 GROUND 5 GROUND 15 Reserved 6 FAN_1 TACH 16 Reserved 7 FAN_4 VCC 17 GROUND 8 GROUND 18 Reserved 9 FAN_4 TACH 19 FAN TRAY ID 2 10 FAN 3 VCC 20 GROUND 24 19 mono EE JE jeg Al A3 6 1 Figure 1 17 Power Supply Connectors P1 P2 and P3 1 16 Dell PowerEdge 6350 Systems Service M anual Table 1 5 Power Supply Connector Pinouts Pin Number Description Pin Number Description A1 AC 14 SENSE GROUND A2 AC 15 5 V NEUTRAL SENSE A3 AC LINE 16 12V 1 POK 17 12 V 2 NC 18 12 V 3 GROUND 19 SWITCH 4 GROUND 20 PS ON 5 12 V 21 3 3 V SENSE 6 12 V 22 5V 7 PS ID 23 12 V 8 5 VFP 24 12 V 9 GROUND B1 3 3 V 10 GROUND B2 GROUND 11 12 V B3 GROUND 12 12 V B4 5 V 13 RED LED B5 5 V AC line AC ground
10. System Setup program and make a printed copy of the System Setup screens see Appendix A 2 Remove any expansion cards that block access to the battery 3 Remove the battery see Figure 4 20 by prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver To replace the system battery orient the new battery with the facing up Insert the battery into its socket and snap it into place After system boot compare the system configuration information with the copy of the system configuration settings you made in step 1 Restore any system configuration informa tion that was lost while the battery was replaced NOTE As a result of the power loss while replacing the battery you may lose portions of the current system firmware If after replacing the system battery you receive the message Warning Firmware is out of date please update reflash the system firmware from the Dell Server Assistant CD if available or download it from the Dell Web site Dell PowerEdge 6350 Systems Service M anual System Board center brace screws 3 memory module center brace System board memory retention bracket thumbscrew system fan assembly Figure 4 21 System Board Removal To remove the system board from the chassis perform the following steps 1 Remove the system fan assembly 2 Remove the center brace The center brace is secured by two screws on th
11. are tumed off the drive is ready for removal 4 Openthe hard disk drive carrier handle to release the carrier 5 Slide the carrier toward you until it is free of the drive bay 6 Remove the drive from its carrier by removing the four screws two on each side that secure it in the carrier Before installing a new drive set all jumpers and remove termination from the drive When installing the drive align the bottom edge of the carrier with the notches in the hard disk drive bay and insert the carrier into the drive bay Close the carrier handle until it latches to ensure that the drive is fully seated in the backplane board Be sure to install any required SCSI drivers Removing and Replacing Parts 4 11 SCSI Backplane Na top cover panel screws 6 Figure 4 9 Top Cover Panel Removal CAUTION Should you remove power from the SCSI backplane board 4A either by removing the system board data cable or during replace ment of the system board battery you may need to reflash the SCSI backplane firmware The original firmware on the SCSI backplane is stored in EPROM However if the SCSI backplane firmware is ever updated the update is stored in volatile RAM If power is removed from an updated backplane board the update will be lost and the board will revert to its original firmware in EPROM If at system star tup you receive the message Warning Firmware is out of date please update itis best to reflash all syst
12. available 128 and 256 MB buffered EDO 128 MB minimum 4 GB F000 0000h F000 FFFFh none Dell PowerEdge 6350 Systems Service M anual Table 1 10 Technical Specifications continued Integrated SCSI Controllers two Adaptec AIC 7890 Ultra2 LVD Fast 40 controllers with integrated 68 pin SCSI connectors on the system board Adaptec AIC 7860 Ultra Narrow controller with integrated 50 pin SCSI connectoron the system board Drives Diskette drive SCSI hard disk drives CD ROM drive one 3 5 inch 144 M B diskette drive included with standard system up to three 1 inch with formatted capacities ranging from 4 GB to 9 GB one SCSI CD ROM drive included with stan dard system Ports Externally accessible Serial DTE Parallel PS 2 style keyboard PS 2 compatible MOUSE Ga xwal wana Servermanagement bus daisy chain connector Internally accessible Ultra2 L VD SCSI controllers Ultra Narrow SCSI controller Diskette drive two 9 pin connectors 16550 compatible one 25 hole connector bidirectional one 15 hole connector VGA compatible 6 pin mini DIN 6 pin mini DIN two modular 8 pin connectors two 68 pin connectors 50 pin connector 34 pin connector System Overview 1 25 Table 1 10 Technical Specifications continued Controls and Indicators
13. back of the chassis AC power cable metal securing NG NA ER 2 Figure 1 7 Metal Securing Clip for AC Power Cable For a system that uses the metal securing clip before removing the AC power cable you must swivel the clip away from the cable as shown in Figure 1 7 For a system that uses a plastic cable clamp the AC power cable can be removed from the system without opening the tie wrap Routing Interface Cables Inside the Chassis The interface cables inside the chassis must be routed correctly to ensure that the fan assembly positioned over the cables has room to fit fully into the chassis If you need to disconnect and remove any interface cables from the system board be sure to reinstall the cables in the order shown in Table 1 1 with the first cable at the bottom System Overview 1 7 Table 1 1 Interface Cable Routing Order Order Cable Description 1 bottom cable X Ultra Narrow SCSI cable SECONDARY SCSI 2 First Ultra2 LVD SCSI cable PRIMARY SCSI A 3 Second Ultra2 LVD SCSI cable PRIMARY SCSI B if used 4 Diskette drive interface cable FLOPPY 5 top cable Backplane board interface cable BACKPLANE System Memory System memory resides on a memory module card and consists of a minimum of 128 MB of 72 bit buffered EDO memory Memory can be expanded up to 4 GB by installing combinations of 32 64 when available 128 and 256 MB buffered EDO DIMMs on the memory module NOTE DIMM
14. cable connector PLANAR Ultra2 LVD SCSI cable connector SCSI b lt powersupply CN Z paralleling board Ultra2 LVD SCSI SCSI backplane interface cable pede ee Ultra2 LVD SCSI host adapter BACKPLANE connector PRIMARY SCSI A Figure 4 7 Hard Disk Drive Connections Remove a SCSI hard disk drive from a hard disk drive bay as follows 1 If the system has a PowerEdge Expandable RAID Controller installed take the hard disk drive off line using the PowerEdge RAID Console utility If the system has no PowerEdge Expandable RAID Controller installed shut down the system Refer to the PowerEdge Expandable RAID Controller documentation for information about using the PowerEdge RAID Console utility 4 10 Dell PowerEdge 6350 Systems Service Manual 2 Ifthe front bezel door is locked press in on the right side of the lock access panel to open the panel exposing the keylock see Figure 4 8 Then unlock the bezel remove the key close the lock access panel and open the bezel door hard disk drive keylock behind lock access panel on front bezel drive carrier handle drive carrier Figure 4 8 Hard Disk Drive Removal 3 For systems with PowerEdge Expandable RAID Controllers wait until the drive status indicators on the drive carrier signal that the drive may be removed safely If the drive has been online the drive status indicators will flash sequen tially as the drive is turned off When all indicators
15. dt eue 4 21 SEC Cartridge and Heat Sink Assembly isuus 4 22 Terminator Cartridge 0 ccc eee n 4 23 System Battery code oben Seiwa Ak tea au kb wee B eee bees 4 24 System Board inei dun eta ad tee ad KK KK a kk a kk kk kk a DAG 4 25 Guide Bracket Assembly 0 2 0 0 kk kk kk KK KK KK KK RR KRE KK a 4 27 AC Routing Cable Assembly 00 kK KERR KK RR KRE KK KS 4 28 System Setup Program A 1 System Setup Screens 2k uses AA ede nd NG vee kak kk BANG A 2 Figure 1 1 Computer Orientation kK RR RR RR RR KK 1 3 Figure 1 2 Front Panel Indicators kk kK KK RR KEKE RR 1 3 Figure 1 3 Front Panel Features 00 eese 1 4 Figure 1 4 Back Panel Features 0c cece eere 14 Figure 1 5 Intemal View from the Back of the System 1 5 Figure 1 6 Accessing the Interior of the System 1 6 Figure 1 7 Metal Securing Clip for AC Power Cable 1 7 Tables Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 3 1 Figure 3 2 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Figure 4 10 Figure 4 11 Figure 4 12 Figure 4 13 Figure 4 14 Figure 4 15 Figure 4 16 Figure 4 17 Figure 4 18 Figure 4 19
16. opu 7 di AC neutral Figure 1 18 AC Input Connector System Overview 1 17 System Board Layout The subsections that follow provide service related information about the system board components Figure 1 19 illustrates the location of important system board components speed and Ultra2 LVD SCSI Ultra2 LVD SCSI microprocessors 4 kaaa jumpers connector PRIMARY connector PRIMARY PROC 1 top through SCSI B SCSI A PROC 4 chassis intrusion switch connector INTRUS Ultra Narrow SCSI connector SECONDARY SCSI li SCSI backplane board interface cable connector BACKPLANE power input connector POWER1 power input Ez connector POWER2 diskette drive rs tof JJ interface connector FLOPPY power input connector POWER3 Dell Remote Assistant Card connector SVR MGT front of system board ium battery connector BATTERY Figure 1 19 System Board Components 1 18 Dell PowerEdge 6350 Systems Service M anual o connector PCILEDPNL IK connector Pagg keyboard and mouse connectors KYBD MOUSE server management bus connector XSMB IN server management bus connector XSMB OUT parallel port connector PARALLEL top and serial port connectors 2 SERIAL1 and SERIAL2 bottom PCI activity indicator video connector VGA memory board MEMORY BD 32 bit PCI connectors PCI1 top t
17. pa saka KE kak kk kK KK KK kak RR kk kk kk 1 9 Video Controller LA ng kk kk kk kK ce Me otis KIR KK KK RES 1 9 Integrated SCSI Controllers 0 0 0 0 eee eee 1 9 SCSI DINGS a outre t ceva xau CENA cea ban os uda E 1 10 SCSI Hard Disk Drive Configuration Guidelines 1 10 CD ROM Drive Configuration Guidelines 1 10 PSPB and System Power Supplies aaa 1 10 System Power Supplies kk kk kk kK eere 1 11 PSRB a used castae PA Edel wr VIR eee 1 12 Pin Assignments for the PSPB Power Connectors 1 13 System Board Layout vk kk kk kk kK kK KK KK KK KK ee 1 18 SCSI Backplane Board Layouts WWW kK kK KK KERR RR KK kk 1 19 System Board J umpers kk kk kk kk kK kk kk a ka ka ka kk kk kk 1 21 Interrupt Assignments kk kk kk kK kk KK KK eres 1 22 DMA Channel Assignments WW kK RR RR RR KRE KRE RR kk 1 23 Technical Specifications Suse kk kK kK KK KER KK RR KRE KRE hee KEY 1 24 Basic Troubleshooting 2 1 Initial User Contact lt lt ks ask yu sa kw Waki a k ala wd Xala a XE TA 2 1 External Visual Inspection sasaaa 000 kk kK kK kK RR KK EKE RR KK kk ka 2 2 Observing the Boot Routine kk kK KK RR KK RR KK nh 2 3 Intemal Visual Inspection 22er eos Dee E ER KK KEK kk 2 5 Eliminating Resource Conflicts 0 0 ccc KK KE KEREKER KK KER KK 2 6 Running the Dell DiagnosticS 0 0 0 0 cece eee nn 2 6 Getting Help s ceva dee NANGARAP AA K
18. running do not exceed 2 minutes while replacing the fan assembly The fan assembly is hot pluggable which means that you can remove the entire fan assembly and replace it with another entire fan assembly while the system is running To remove the fan assembly follow these steps 1 Make sure the right top door is unlocked 2 Graspthe recessed grip slot at the top of the fan assembly press in on the release lever inside the slot and lift the fan assembly from the system see Figure 4 12 To install a fan assembly slide the assembly down into place as shown making sure that the electrical connector in the bottom of the assembly is fully seated in its PSPB connector To ensure a complete connection the top of the fan assembly must be flush with or below the adjacent top panel doors Removing and Replacing Parts 4 16 Power Supply Paralleling Board system fan assembly power supplies 3 SN N Sy captive screws Bopp AC routing cable screws 5 PSPB cover plate Figure 4 13 Power Supply Paralleling Board Removal Use the following procedure to remove the PSPB WARNING The PSPB in the PowerEdge 6350 connects to live AC power The AC routing cable connects to the power receptacle at the back of the chassis and runs along the left side of the computer to the PSPB Before removing the PSPB cover plate or removing or ser vicing the system it is critical to make certain that AC power is disconnected fr
19. this document for information on removing and replacing DIM Ms PCI Expansion Subsystem The Resource Configuration Utility RCU included with the system automati cally configures installed PCI expansion cards For more information on the RCU see Chapter 5 Using the Resource Configuration Utility in the Dell PowerEdge 6350 Systems User s Guide The seven expansion card slots include four 64 bit and three 32 bit PCI expansion card connectors located on the system board see Figure 1 19 The 64 bit slots support both 32 and 64 bit cards Video Controller The video subsystem is built into the system board and consists of a PCI VGA compatible video subsystem with an ATI 3D RAGE PRO SVGA video controller The video subsystem contains 2 MB of SGRAM video memory which is not upgradable M aximum resolutions are 1280 x 1024 with 256 colors noninterlaced The 1024 x 768 resolution provides 65 536 colors noninterlaced and the 800 x 600 and 640 x 480 resolutions provide 16 7 million colors for true color graphics Integrated SCSI Controllers Through a 68 pin cable connection from the system board to the SCSI backplane board two integrated Adaptec AIC 7890 Ultra2 LVD SCSI host adapters support up to three 1 inch SCSI hard disk drives The SCSI backplane board automatically configures SCSI ID numbers and SCSI termination on individual hard disk drives greatly simplifying drive installation The integrated SCSI controller resides
20. to its active low state 2 Pin5 SYS PWR GOOD should measure between 4 75 and 5 25 VDC when the power supply is operating to indicate that all powersupply output voltages are within the ranges specified in Table 1 2 Figure 1 11 PSPB DC Power Connector PWR1 4 12 VL yellow common black common black 45 VL red 5 VL red PRES DET gray common black 4 8 9 10 11 12 13 14 ja 1 2 3 4 5 6 7 45 VL red 1 common black PLANAR ID gray 43 3 VL orange I2C SCL EXT gray 12C_ALRT_EXT gray 12C SDA EXT gray Figure 1 12 PSPB DC Power Connector PWR2 1 14 Dell PowerEdge 6350 Systems Service Manual common black common black common black common black common black common black common black common black common black 10 11 12 13 14 15 16 17 18 1 2 3 4 5 6 7 8 9 common black 1 L common black 5 VL red 15 VL red 12 VL yellow 12 VL yellow 43 3 VL orange 43 3 VL orange 433 3 VL orange Figure 1 13 PSPB DC Power Connector PWR3 common black common black H12 VL yellow 5 VL red 1 E 12 VL yellow common black 45 VL red common black 1 2 3 4 Figure 1 14 PSPB DC Power Connector FD NC 12C SCL EXT gray NC 12C ALRT gray NC 12C
21. 000 cece eee eee 4 14 System Fan Assembly Removal aa 4 15 Power Supply Paralleling Board Removal 4 16 System Board Components 0000 eee eeee 4 18 Expansion Card Removal cece eee R 4 19 DIMM Removal RR Rx waa ee 4 21 DIMM Installation ooo res o eC e e RR RR ede 4 21 SEC Cartridge Release Latches 4 22 Terminator Cartridge Removal 4 23 System Battery Removal cee eee 4 24 System Board Removal cece eee eee 4 25 Guide Bracket Assembly Removal 4 27 AC Routing Cable Assembly Removal 4 28 System Setup Screens peda cline m tbe Am maalis A 2 Interface Cable Routing Order 1 8 vii Viii Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 1 9 Table 1 10 Table 3 1 Table 3 2 Table 3 3 Table A 1 DC Voltage and Current Ranges per Power Supply 1 12 PSPB Connectors kk Liu sd LEN kK ORE E KK KK kk kk 1 13 FAN Connector Pinouts YY kK KERR KEREKER KK 1 16 Power Supply Connector Pinouts 1 17 SCSI Backplane Board Connectors 1 19 Jumper Descriptions cece eee 1 22 Interrupt Assignments eese 1 22 DREQ Line Assignments KK RR RR RR KK 1 23 Technical Specifications llle 1 24 System Beep Codes kk kk kk kK kK KK KK ka kk a kk kk 3 2 System Messages k
22. 4 If any network cables are present verify that they are attached properly 5 Verify that any devices attached to the serial and parallel port connectors are properly connected Each of the serial and parallel port interface cables must be firmly attached to an appropriate connector on the back of the computer as well as to the interface connector on the device The captive screws that secure these connectors at each end of the interface cable must be secure enough to ensure a firm connection 6 Verify that the video interface cable is firmly attached to the video connec tor on the back panel or to a video expansion card and also to the connector on the back of the monitor For proper connection of the video monitor see the documentation for the monitor Dell PowerEdge 6350 Systems Service M anual 74 Inspect all external monitor controls for any obvious damage or improper settings For proper settings of the video monitor controls see the documentation for the monitor 8 Inspect the keyboard to ensure that no keys are sticking If one or more keys are sticking it may be necessary to replace the keyboard 9 Inspect the exterior of the computer including all controls and indicators and all useraccessible data storage devices for any signs of physical damage Does the inspection reveal any problems Yes Proceed to the appropriate procedure in Chapter 4 Removing and Replacing Parts No Proceed to the next sec
23. A Primary SCSI B Secondary SCSI Tums the respective SCSI controllers on default or off Selecting On enables a controller and allows scanning of the devices connected to it allowing the device with the lowest SCSI ID to function as a boot device unless a boot device has already been detected connected to an enabled controller higher in the scan sequence Selecting Off causes the BIOS to mask the presence of a controller Processor field Displays microprocessor type and speed Level 2 Cache Displays size of integrated cache System Memory Displays amount of installed memory detected in system Video Memory Displays amount of video memory detected Service Tag Displays system s five character service tag number Asset Tag Displays the asset tag number up to ten characters if one is assigned Dell PowerEdge 6350 Systems Service M anual Index A AC routing cable about 1 7 removal 4 28 back panel features 1 4 battery removal 4 24 beep codes POST about 3 1 list of 3 2 bezel removal 4 3 boot routine observing when troubleshooting 2 3 C CD ROM drive location 1 4 4 5 removal 4 6 computer back internal view 1 5 back panel features 1 4 front panel features 1 4 front panel indicators 1 3 1 4 orientation 1 3 technical specifications 1 24 configuration guidelines SCSI drives 1 10 configuration jumpers descriptions 1 22 locations 1
24. AG PT al da kana aa T REY 2 7 Chapter 3 Chapter 4 Appendix A Index Figures Codes and Messages 3 1 POST Beep C00 65 sr Na kk kk oo kk kK kk kk kk kk a kk kk a aar kk ka 3 1 System Messages xod ou oo Rer Ka ete ware E a ka kk a kk kk kk 3 5 SCSI Hard Disk Drive Indicator Codes 00 KERR kl 3 13 Power Supply Indicators 0 0 kak kk kk kK KK KK RR eh 3 15 Removing and Replacing Parts 4 1 Recommended Tools 45 Ses sue IGI ESAE PESE KIR KIR KK Me ES DAE 4 1 Precautionary Measures kk kk kk kk kk KK KK KK KK KK KK KK a Ka kk kk ka 4 2 Front Bezel kak ka ka aa EXER REIR REX a wall ak ala rA EE 4 3 Control Panel Assembly Hampas aa caca ache o kK KK wis RR RR RR KRE KE PAG 4 4 Diskette and CD ROM Drives kk kk kk kk kk KK KK KK KERR KK KK kk 4 5 CD ROM Dive r rrene eek eke Rer a ex Ie EAE EATEN 4 6 Diskette Drive Assembly cece eee 4 8 Hard Disk Drives 24 es kk EN MM S KK KK KK ee Sah arin KK kk kk kk kk kk 4 10 SCSI Backplane nesar ii saha ka kala aa a wake Sa al wana T a aran 4 12 System Power Supplies i kk 04008 kk kk kk kK kK kk a kk kk kk kk kk 4 14 System Fan Assembly kk kk kk kk kk kK KK KK KK KK KK KK KK KK kk 4 15 Power Supply Paralleling Board 1 0 0 cece eere 4 16 System Board Components 0 cee eee eee 4 18 Expansion CardS 2 kk kk kk kk kk kk oe FOG ee Se ee Eee 4 19 DIMMS d aa krna S PAGG 2a kal a dE wale kra que Ek
25. Dell PowerEdge 6350 Systems Information in this document is subject to change without notice 1998 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are registered trademarks and Dell OpenManage is a trademark of Dell Computer Corporation Microsoft and Windows NT are registered trademarks of Microsoft Corporation BM is a registered trademark of International Business Machines Corporation ntel and Pentium are registered trademarks and MM X and Xeon are trademarks of Intel Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own October 1998 P N 5802E Chapter 1 Chapter 2 Contents System Overview eee eee oo 0o 1 1 System Feature Sas Turm Rea DAA e PE ay Ki GA E CREE 1 1 Accessing the Interior of the System Wak kk aa 1 6 AC Routing Cable view eau Ya ee wk eee eee Rue X LE 1 7 Securing the AC Power Cable kk kK KEREKER REKE KS 1 7 Routing Interface Cables Inside the Chassis 1 7 System Menmioby oaks una law Eu quer e NUES sah ka ees a EE d 1 8 PCI Expansion Subsystem
26. Figure 4 20 Figure 4 21 Figure 4 22 Figure 4 23 Figure A 1 Table 1 1 Memory Module iie tuetur hr RR RR ea DE 1 9 Power Supply Indicators cece eee eee 1 11 Power Supply Paralleling Board 1 13 PSPB DC Power Connector PWR1 1 14 PSPB DC Power Connector PWR2 sssuss 1 14 PSPB DC Power Connector PWR3 a 1 15 PSPB DC Power Connector FD 1 15 PSPB DC Power Connector HD B P 1 15 Fan Assembly DC Power Connector FAN 1 16 Power Supply Connectors P1 P2 and P3 1 16 AC Input Connector kakabasa a BA KA Wanna Wa 1 17 System Board Components a 1 18 1x3 SCSI Backplane Board 1 19 System Board umMperS 6 cee ee 1 21 Hard Disk Drive Indicators XW kk eee 3 13 Power Supply Indicators eee eee 3 15 Front Bezel Removals a sa oscura che mr 4 3 Control Panel Assembly Removal 4 4 Drive Hardware 0 kk kk kk eee KK RR KK kk 4 5 CD ROM Drive Removal 0 0 aa 4 6 Drive M ounting Rail Removal Example 4 6 Diskette Drive Assembly Removal issus 4 8 Hard Disk Drive Connections 0 cece eee eee 4 10 Hard Disk Drive Removal 00 cece eee ee eee 4 11 Top Cover Panel Removal 0 0 cee eens 4 12 SCSI Backplane Removal 0 0 eee eee 4 13 Power Supply Removal
27. MHz when available Interrupt Assignments Table 1 8 lists the default IRQ line assignments Table 1 8 Interrupt Assignments IRQ Line Used Available IRQO IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 Used by the system timer Used by the keyboard to signal that the output buffer is full Used by interrupt controller 1 to enable IRQ8 through IRQ15 Used by serial port 2 COM 2 and COM 4 Used by serial port 1 COM 1 and COM 3 Available unless used by a secondary parallel port Used by the diskette drive controller Used by the primary parallel port Used by the RTC Used for power management functions Available Available 122 Dell PowerEdge 6350 Systems Service Manual Table 1 8 Interrupt Assignments continued IRQ Line Used Available IRQ12 Used by the PS 2 mouse port unless mouse is disabled in System Setup program IRQ13 Used by the math coprocessor IRQ14 Available IRQ15 Used by embedded servermanagement functions DMA Channel Assignments Table 1 9 lists the default DMA channel assignments Table 1 9 DREQ Line Assignments DREQ Line Used By Available DREQO Not required for PCl only system DREQ1 Not required for PCI only system DREQ2 Generated by super I O controller to initiate DMA cycle for attached diskette drive DREQ3 Not required for PCl only system DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Not required for
28. PB Connectors Connector Description PWRn System board power cable connectors HD B P SCSI backplane board power cable connector FAN Fan power connector FD diskette CD ROM drive power connector Pin Assignments for the PSPB Power Connectors Figures 1 11 through 1 18 and Tables 1 4 and 1 5 describe the connectors on the PSPB The powersupply output voltages can be measured at the back wire side of the connectors without disconnecting them In Figures 1 11 through 1 15 voltages for the PSPB PWRn connectors are shown as measured at the system board voltages for the PSPB FD connector are shown as measured at the PSPB and voltages for the PSPB HD B P connector are shown as measured at the SCSI backplane System Overview 1 13 5 VL red 5 VL red 5 VL white 34 mz 45 VL red common black NC TFSC gray common black 15 VL red common black 433 3 VL orange SYS PS ON gray m common black 13 14 15 16 17 18 19 20 21 22 23 24 1 2 3 4 5 6 7 8 9 10 11 12 45 VL red 3 3 VL orange common black uM ie 43 3 V SENSE orange 5 V SENSE red common black SENSE black common black SYS POWER noob ES 12 VL yellow 5 VFP violet 1 Pin 13 SYS PS ON should measure between 44 75 and 5 25 VDC except when the system is on taking SYS PS ON
29. PCl only system DREQ6 Not required for PCl only system DREQ7 Not required for PCl only system System Overview 1 23 1 24 Technical Specifications Table 1 10 lists detailed technical specifications Table 1 10 Technical Specifications Microprocessor Microprocessor type Microprocessor speed Internal cache Math coprocessor 1 to 4 Intel Pentium II Xeon microprocessors 400 MHz 100 MHz externally higher intemal speeds when available all with 100 M Hz external speeds 512 KB or 1 MB L2 cache 2 MB L2 cache available for microprocessors with speeds greater than 400 M Hz when available internal to the microprocessor System Information System chipset Data bus width Address bus width Intel 450NX controller chipset 64 bits 32 bits Expansion Bus Bus types Bus speed PCI expansion card 32 and 64 bit PCI local bus 33 33MHz connectors three 32 bit and four 64 bit fulHength slots System Clocks System clock 100 MHz Diskette communications ports SCSI channels 48 MHz from the system clock three 40 M Hz channels Memory Architecture DIMM sockets DIMM capacities Standard RAM Maximum RAM BIOS address Extemal cache 4 way interleaved 50 or 60 ns buffered EDO DIMMs 16 168 pin sockets 32 64 when
30. SCSI hard disk drives via the SCSI backplane board and SCSI hard disk drive carriers The SCSI backplane automatically configures SCSI ID numbers and SCSI termination on individual hard disk drives greatly simplifying drive installa tion The backplane supports hot pluggable SCSI hard disk drive installation and removal when used in conjunction with the PowerEdge Expandable RAID controller e An Adaptec AIC 7860 Ultra Narrow SCSI III host adapter that supports the CD ROM drive Server management circuitry that monitors operation of the system fans as well as critical system voltages and temperatures The server manage ment circuitry works in conjunction with the HP OpenView Network Node Manager Special Edition NNM SE and the Dell OpenM anage Hardware Instrumentation Package HIP software package System board support for the Dell OpenM anage Remote Assistant when the optional Dell Remote Assistant Card version 2 0 DRAC 2 is installed which provides additional local and remote server management For a complete list of system features see Technical Specifications found later in this chapter When following the text in this manual assume that the location or direction relative to the computer is as shown in Figure 1 1 Figures 1 2 through 1 5 illustrate front panel back panel and interior features of the PowerEdge 6350 systems 12 Dell PowerEdge 6350 Systems Service M anual back of computer right side left side
31. Systems Service M anual Table 1 10 Technical Specifications continued Physical Height 4 U rack height 173 cm 6 81 inches Widths cas vex ERE 43 4 cm 1707 inches pen lt uk ka hd maa 74 5 cm 29 32 inches Weight maximum configuration 34 kg 75 Ib Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 8 to 80 noncondensing M aximum vibration Operating 0 25 G at 3 to 200 Hz for 15 min Storage 0 5 G at 3 to 200 Hz for 15 min Maximum shock Operating six shock pulses in the positive and nega tive x y and z axes at 50 G for 2 ms Storage six shock pulses in the positive and nega tive x y and z axes at 92 G for 2 ms Altitude Operating 16 to 3048 m 50 to 10 000 ft Storage 16 to 10 600 m 50 to 35 000 ft System Overview 1 27 1 28 Dell PowerEdge 6350 Systems Service M anual CHAPTER 2 Basic Troubleshooting This chapter describes basic troubleshooting procedures that can help you diagnose a computer system problem These procedures can often reveal the source of a problem or indicate the correct starting point for troubleshooting the system For a brief explanation of how to load and start the system diagnostics see Running the Dell Diagnostics found later in this chapter Dell reco
32. abetical order system messages that can appear on the monitor screen These messages can help you find the source of a problem Some of these messages indicate fatal errors When a fatal error occurs the system cannot usually be rebooted until an appropriate hardware change has been made Table 3 2 System Messages Message Cause Corrective Action Address mark not found Faulty diskette drive subsystem or hard disk drive sub System defective System board Replace the system board Attachment Diskette drive or Replace the drive s failed to hard disk drive interface cable respond controller cannot send data to associ ated drive Auxiliary Mouse cable con Check the mouse cable device nector loose or connection If the prob failure improperly lem persists replace the connected mouse defective mouse Data error Faulty diskette dis kette drive or hard Replace the diskette dis kette drive or hard disk disk drive drive Decreasing Faulty or improperly Be sure that the DIMMs available seated DIMM are installed in sets of memory DIMMs notinstaled four and in the proper in sets of four or a faulty or improperly seated memory module Sockets for each mem ory bank in use If this does not resolve the problem remove and reseat the DIMMs orthe memory module If the problem persists replace the DIMMs or the memory module Codes and Messages 3 5 Table 3 2 System M
33. and then snap the release latches back into place To install an SEC cartridge where there was none before you will need to remove the installed terminator cartridge see the next subsection Terminator Cartridge Dell PowerEdge 6350 Systems Service M anual Terminator Cartridge terminator release gt latches 2 j 4 guide bracket assembly TN Figure 4 19 Terminator Cartridge Removal To remove a terminator cartridge follow these steps 1 Press outward on the two SEC cartridge release latches until they snap into the open position see Figure 4 19 2 Pull the terminator cartridge straight up out of the connector and guide bracket assembly some force may be required To install a terminator cartridge make sure the cartridge release latches are in the open position orient the terminator cartridge in the guide bracket assem bly as shown in Figure 4 19 seat it firmly and then snap the release latches back into place Removing and Replacing Parts 4 23 4 24 System Battery battery TED pra Figure 4 20 System Battery Removal BATTERY socket There is a danger of the new battery exploding if incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To remove the system battery follow these steps 1 Before tuming off the system if possible enter the
34. ard or defec replace the system stuck key tive keyboard board failure mouse controller defective system board Dell PowerEdge 6350 Systems Service M anual Table 3 2 System Messages continued Message Cause Corrective Action Memory address line failure at address read value expect ing value Memory double word logic failure at address read value expect ing value Memory odd even logic failure at address read value expect ing value Memory write read failure at address read value Faulty or improperly seated DIMM DIMMs not installed in sets of four a faulty or improperly seated memory module or a defec tive system board Be sure that the DIMMs are installed in sets of four and in the proper sockets for each mem ory bank in use If this does not resolve the problem remove and reseat the DIMMs and then the memory mod ule If the problem persists replace the DIMMs or the memory module If the problem still persists replace the system board expecting value Memory Faulty or improperly Be sure that the DIMMs parity seated DIMM are installed in sets of interrupt at DIMMsnotinstalled four and in the proper address in sets of four ora sockets for each mem faulty or improperly seated memory module ory bank in use If this does not resolve the problem remove and reseat the DIMMs orthe memory module If the problem persists replace the DIMMs or the
35. ator turns off after initial system start up is complete If it lights any time after system start up a fault is indicated in the power supply and the power supply should be replaced green status indicator lights when power supply is functioning normally LAU power supplies 3 red fault indicator lights when a fault is indicated Figure 1 9 Power Supply Indicators The power supplies can operate from an AC power source of 90 to 265 VAC at 47 to 63 Hz They provide the DC operating voltages and currents listed in Table 1 2 NOTE The power supplies produce DC voltages only under their loaded condition Therefore when you measure these voltages the power supplies must be mated to the PSPB and the DC power cable hamesses must be connected to the PSPB and to their corresponding system loads the system board SCSI backplane board and so forth System Overview 1 11 1 12 Table 1 2 DC Voltage and Current Ranges per Power Supply Voltage Range Maximum Output Current 3 3 VDC 3 23 to 3 46 VDC 18 0A 5 VDC 4 90 to 5 25 VDC 38 0A 12 VDC 1140 to 12 60 VDC 9 0A 12 VDC 10 80 to 13 20 VDC 0 52 A 5 VDC 4 50 to 5 50 VDC 0 34 A 5 VFP 4 85 to 45 35 VDC 0 4 A 1 Bs Dn continuous combined load on 5 VDC and 3 3 VDC outputs cannot exceed Maximum combined load current on 5 VDC and 12 VDC outputs cannot exceed 0 6 A PSPB The PSPB receives input from the AC power source and distributes it
36. board 3 4 2 Search for video Replace the system board ROM failure 4 2 1 No timer tick Replace the system board 4 2 2 Shutdown failure 4 2 3 Gate A20 failure Replace the system board 4 2 4 Unexpected inter Ensure that all expansion cards are rupt in protected properly seated and then reboot mode the system 4 3 1 Faulty or improperly Be sure that the DIMMs are seated DIMM DIMMs not installed in sets of four or a faulty or improperly seated memory module installed in sets of four and in the proper sockets for each memory bank in use If this does not resolve the problem remove and reseat the DIMMs or the memory module If the problem persists replace the DIM Ms or the memory module Codes and Messages 3 3 34 Table 3 1 System Beep Codes continued Code Cause Corrective Action 4 3 3 Defective system board Replace the system board 4 3 4 Time of day clock stopped Replace the battery If the problem persists replace the system board 4 4 1 Faulty I O chip Super I O controller failure Replace the system board 4 4 2 Parallel port test failure defective system board Replace the system board 4 4 3 Math coprocessor failure defective microprocessor Replace the microprocessor 4 4 4 Cache test failure defective microprocessor Replace the microprocessor Dell PowerEdge 6350 Systems Service M anual System Messages Table 3 2 lists in alph
37. can get extremely hot during system operations Be sure that it has had sufficient time to cool before touching it WARNING When handling the SEC cartridge and heat sink assembly take care to avoid sharp edges on the heat sink To ensure that the chips are fully seated in their sockets press firmly on the top of each chip To reseat SEC cartridge and heat sink assemblies remove and reinstall them as described in SEC Cartridge and Heat Sink Assembly in Chapter 4 To reseat a DIMM remove it from its socket and reinstall it as described in DIMMs in Chapter 4 If you need to reseat an expansion card remove the card as described in Expansion Cards in Chapter 4 and then reinsert the card in its connec tor and carefully push it in until fully seated Verify that all jumpers are set correctly For information about these jumpers see System Board J umpers in Chapter 1 Basic Troubleshooting 2 5 2 6 5 Check all cable connectors inside the computer to verify that they are firmly attached to their appropriate connectors 6 Close the right and left panel doors 7 Reconnect the computer and any attached peripherals to their power Sources and tum them on Does the problem appear to be resolved Yes No further steps are necessary No Proceed to the next section Eliminating Resource Conflicts and to Getting Help found later in this chapter Eliminating Resource Conflicts Devices within the compute
38. cessary unlock the right panel door see Figure 1 6 2 Press the two slide latches to release the right top door and lift the door 3 Liftthe left door When closing the panel doors close the left door first and then the right door So that the right door overlays the left door The doors must be in this position for the keylock to secure both doors properly panel door keylock door latches 2 right panel door NI left panel door Figure 1 6 Accessing the Interior of the System Dell PowerEdge 6350 Systems Service Manual AC Routing Cable The PowerEdge 6350 system is unique in that live AC power is routed inside the system An AC routing cable notthe same cable as the AC power cable in the next section connects to the power receptacle at the back of the system and runs along the inside of the left chassis wall to the PSPB see Figure 4 23 WARNING The PSPB in the PowerEdge 6350 system connects to live AC power via the AC routing cable Before removing or servicing the system it is critical to make certain that AC power is disconnected from the back of the system Securing the AC Power Cable To prevent accidental removal of the AC power cable from the power recepta cle at the back of the chassis a cable retainer maintains a slack loop that protects the connection The retainer can be either a metal clip attached to the AC power receptacle see Figure 1 7 or a plastic cable clamp that secures the cable to the
39. cessor Support for symmetric multiprocessing SM P when two or more micro processors are installed NOTE Additional microprocessors must have the same intemal operating frequency and L2 cache size as the initial microprocessor s Not all versions of the Pentium II microprocessor will work properly as additional System Overview 1 1 microprocessors in this system the upgrade kit from Dell contains the correct version for this system Aminimum of 128 MB of system memory upgradable to a maximum of 4 GB by installing combinations of 32 64 when available 128 and 256 MB buffered EDO DIMMs in the 16 DIMM sockets on the memory board e BIOS in upgradable flash memory on the PCI bus Up to three hot pluggable 1 inch SCSI hard disk drives Three redundant hot pluggable power supplies and a powersupply paralleling board PSPB e Four redundant system cooling fans Seven PCI connectors four 64 bit and three 32 bit Three peerto peer PCI expansion subsystems AVGA compatible video subsystem with an ATI 3D RAGE PRO SVGA video controller This video subsystem contains 2 M B of SGRAM video memory nonupgradable A National Semiconductor PC87309 super I O controller that controls the bidirectional parallel port two serial ports and the diskette drive in the externally accessible front bay e Two Adaptec AIC 7890 Ultra2 low voltage differential O D SCSI host adapters that support up to three 1 inch internal
40. dle is released not fully seated both indicators are off To release the handle press on it until it pops up to secure it press it down until it clicks into place green status indicator lights when power supply is functioning normally power red fault indicator lights supplies 3 when a fault is indicated Figure 3 2 Power Supply Indicators Codes and Messages 3 15 3 16 Dell PowerEdge 6350 Systems Service Manual CHAPTER 4 Removing and Replacing Parts This chapter provides procedures for removing the components assemblies and subassemblies in the computer Unless otherwise noted each procedure assumes the following e You have performed the steps in Precautionary Measures found later in this chapter You have opened the top panel doors opened the front bezel door and or removed the front bezel as necessary You can replace or reinstall a part by performing the removal procedure in reverse order unless additional information is provided WARNING The power supplies in this computer system produce high A voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer WARNING The power supply paralleling board PSPB in the A PowerEdge 6350 system connects to live AC power The AC routing cable connects to the power receptacle at the back of the chassis and
41. drive assembly Slide the assembly into the chassis with the bracket flat against the slot wall When the assembly is about 2 inches into the chassis the edges of the bracket should start engaging the slide tracks on the slot wall If the bracket does not engage the tracks remove the assembly and try again 4 8 Dell PowerEdge 6350 Systems Service Manual If you want to store the drive you removed as a separate part remove it from the drive bracket First disconnect the interposer cable from the drive Then press down on the bracket latch to release the drive and pull the drive away from the bracket Removing and Replacing Parts 4 9 Hard Disk Drives The hard disk drive bays provide space for up to three 1 inch hot pluggable SCSI hard disk drives Figure 4 7 provides an internal chassis view of the hard disk drive bays the 1x3 hot pluggable SCSI backplane board and the Ultra2 low voltage differen tial O D SCSI cable The Ultra2 L VD SCSI cable has two connectors The connector at one end attaches to the Ultra2 L VD SCSI host adapter connector labeled PRIMARY SCSI A on the system board or to an optional SCSI host adapter card such as the Dell PowerEdge Expandable RAID Controller host adapter card The connector at the other end of the cable attaches to the connector labeled SCSI on the SCSI backplane board hot pluggable SCS backplane board SCSI hard disk M SA drive bays 3 1 system board data
42. e right side of the chassis and one screw on the left and both ends of the brace are hooked into the chassis walls Remove the screws and work the brace up out of the chassis see Figure 4 21 3 Disconnect all cables from the system board Be sure to record where each cable is attached Removing and Replacing Parts 4 25 4 26 4 Remove the memory module by grasping it by the comers and pulling it up out of its connectors 5 Remove the memory retention bracket by pulling it up out of its guides 6 If you are migrating components such as expansion cards SEC cartridge heat sink assemblies and or guide bracket assemblies to a replacement system board remove those components now Note the slot numbers of any PCI cards you are migrating to the new system board so that you can install them in the same slots on the new board 74 Loosen the thumbscrew securing the system board to the bottom of the chassis 8 Slide the system board toward the front of the chassis about a half an inch to clear the chassis hooks and remove the board If you are replacing the system board install any components you removed from the old system board onto the replacement board To retain the same system configuration and appropriate resource sharing install PCI expansion cards in the same slots they were in on the old system board Verify that the jumper settings on the new system board are correct Dell PowerEdge 6350 Systems Service M anual
43. em firmware from your Dell Server Assistant CD To remove a SCSI backplane follow these steps l 2 Remove the front bezel Remove the six screws securing the top cover panel see Figure 4 9 and remove the cover panel Open the carrier handles for all installed hard disk drives and slide the drives partially out of the chassis see Figure 4 10 Remove the system fan assembly if you are removing the auxiliary backplane only this step is not necessary 4 12 Dell PowerEdge 6350 Systems Service M anual auxiliary SCSI backplane SCSI backplane Figure 4 10 SCSI Backplane Removal 5 Remove the horizontally mounted auxiliary SCSI backplane Remove the two screws securing the auxiliary SCSI backplane to the top of the drive cage slide the board toward the front of the unit to disconnect it from the vertically mounted SCSI backplane and lift it away from the chassis 6 Atthe back of the drive cage disconnect all cables from the vertically mounted SCSI backplane noting where the cables connected 7 Loosen the thumbscrew on the backplane slide the backplane upward about a quarter inch and lift it off the mounting hooks on the hard disk drive cage NOTE Whenever the auxiliary SCSI backplane has been disconnected from the SCSI backplane after reassembling the system you will need to reflash the SCSI backplane firmware Removing and Replacing Parts 4 13 System Power Supplies A power supply handle
44. essages continued Message Cause Corrective Action Diskette Faulty or improperly Replace the diskette drive 0 seek inserted diskette Run the System Setup failure incorrect configura program to correct the tion settings in diskette drive type Diskette System Setup Check the diskette drive drive 1 seek program loose interface cable and failure diskette drive inter power cable connec face cable orloose tions to the drive power cable Diskette Faulty diskette Check the diskette drive read failure faulty or improperly connected diskette drive interface cable or loose interface cable and power cable connec tions to the drive Replace the diskette power cable drive interface cable Diskette Faulty diskette drive Replace the system subsystem controller defective board reset failed system board Diskette Diskette write Move the write protect write protect feature tab on the diskette protected activated Drive not ready Diskette missing from or improperly inserted in diskette drive Reinsert or replace the diskette ECC host bus parity interrupt at address Defective system board Replace the system board ECC memory parity interrupt at address Faulty or improperly seated DIMM DIM Ms not installed in sets of four a faulty or improperly seated memory module or a defec tive system board Be sure that the DIMMs are installed in sets of four and in the proper Socke
45. eyboard errors during POST Boot Sequence Determines whether system boots from diskette if present or hard disk drive Scan Sequence Determines the order in which the PCI devices are scanned by the system System Password Displays current status of system s password security feature Also used to assign and verify anew password Password Status If set to Locked prevents the system password from being changed or disabled Requires that Setup Password category be Enabled Setup Password Restricts access to System Setup program Mouse Enables or disables the integrated PS 2 compatible mouse port System Setup Program A 3 Table A 1 System Setup Options continued Option Function Serial Port 1 Serial Port 2 Configures system s integrated serial ports These categories may be set to Auto default to automatically configure a port to a specific designation COM1 3F8h or COM3 3E8h for Serial Port 1 COM2 2F8h or COM4 2E8h for Serial Port 2 or to Off Parallel Port Configures system s integrated parallel port The port s I O address may be set to 378h default 278h 3BCh or to Off to disable the port Parallel Mode Controls whether system s integrated parallel port acts as an AT compatible unidirectional or PS 2 compatible bidirectional port Diskette Controls operation of the system s integrated diskette controller Primary SCSI
46. hrough PCI3 64 bit PCI connectors PCI4 through PCI7 SCSI Backplane Board Layouts Figure 1 20 shows the location of the connectors on the split hot pluggable 1 x 3 SCSI backplane board Table 1 6 describes the connectors on the board backplane connector connects to matching connector on SCSI backplane board d de duh II power input connector SCSI backplane auxiliary board POWER SCA 2 compatible SCSI connectors on reverse side SLOTO through SLOT2 system board data cable connector PLANAR Ultra2 LVD SCSI cable connector SCSIA SCSI backplane board Figure 1 20 1 x 3 SCSI Backplane Board Table 1 6 SCSI Backplane Board Connectors Connector Description PLANAR System board data cable connector connects to the system board and the front control panel POWER Power input connector SCSIA Ultra2 LVD SCSI cable connector SLOTn SCA 2 compatible SCSI hard disk drive connector CAUTION Should you remove power from the SCSI backplane board either by removing the system board data cable or during replace ment of the system board battery you may need to reflash the SCSI backplane firmware The original firmware on the SCSI backplane is stored in EPROM However if the SCSI backplane firmware is ever updated the update is stored in volatile RAM If power is removed System Overview 1 19 from an updated backplane board the update will be lost and the board will revert to its origi
47. idge 4 23 upgrade kit 1 2 mouse connector location 1 4 P parallel port connector location 1 4 PCI expansion cards about 1 9 PCI expansion slots 1 2 POST beep codes 3 1 power button 1 4 power supply removal 4 14 power supply paralleling board See PSPB precautionary measures 4 2 PSPB 1 13 R resource conflicts eliminating 2 6 S SCSI backplane board about 1 2 SCSI configuration guidelines 1 10 SCSI controller integrated 1 9 SCSI devices indicator codes 3 13 SCSI hard disk drives See drives SCSI devices SCSI host adapters integrated Adaptec AIC 7860 1 2 1 10 integrated Adaptec AIC 7890 1 2 1 9 SEC cartridge and heat sink removal 4 22 serial ports connector locations 1 4 server management bus See SMB server management features 1 2 single edge contact See SEC SMB 1 12 SMP 1 1 specifications technical 1 24 subsystems advanced expansion 1 9 support 1 9 symmetric multiprocessing See SMP system battery removal 4 24 system beep codes list of 3 2 system board assembly removal 4 25 component locations 1 18 4 18 illustrated 1 18 jumpers 1 21 system features 1 1 system memory 1 8 system messages list of 3 5 System Setup program about A 1 menus A 2 T technical specifications 1 24 terminator cartridge removal 4 23 the 1 12 troubleshooting boot routine observing 2 3 external visual inspection 2 2 initial use
48. igura tion incorrect configuration set tings in System Setup program or Remove the plug from the ISA CLR jumper Check the System Setup configuration settings Replace the battery faulty battery Invalid CPU Incorrect micropro Check the microproces speed cessor jumper sor speed jumper detected configuration check jumpers Invalid System detected No action is required NVRAM con and corrected a figuration resource conflict resource when system reallocated resources were allocated using the RCU Codes and Messages 3 7 3 8 Table 3 2 System Messages continued Message Cause Corrective Action I O parity interrupt at Expansion card improperly installed Reinstall the expansion cards If the problem address or faulty persists replace the expansion card Keyboard Keyboard cable con Check the keyboard clock line nector loose or cable connection failure improperly con Replace the keyboard If nected defective the problem persists Keyboard keyboard or defec replace the system failure tive keyboard board mouse controller defective system board Keyboard Defective keyboard Replace the system controller mouse controller board failure defective system board Keyboard Keyboard cable con Check the keyboard data line nector loose or cable connection failure improperly con Replace the keyboard If nected defective the problem persists Keyboard keybo
49. k kk kk kk kk kK a kK a RR kk kk kk k 3 5 SCSI Hard Disk Drive Indicator Pattems 3 14 System Setup Options 0 0 0 kk ak kK KK RR KEK kK kk A 3 Read This First A prerequisite for using this manual to service Dell computer systems is a basic knowledge of IBM compatible PCs and prior training in IBM compatible PC troubleshooting techniques In addition to information provided in this manual and the User s Guide that came with the system Dell provides the Diagnostics and Troubleshooting Guide for troubleshooting procedures and instructions on using the Dell diagnostics to test the computer system Warnings Cautions and Notes Throughout this manual there may be blocks of text printed in bold type or in italic type These blocks are wamings cautions and notes and they are used as follows WARNING A WARNING indicates the potential for bodily harm and provides instructions for how to avoid the problem CAUTION A CAUTION indicates either potential damage to hard ware or loss of data and provides instructions for how to avoid the problem NOTE A NOTE provides helpful information about using the computer system CHAPTER 1 System Overview Dell PowerEdge 6350 systems are feature rich enterprise class server systems that use Intel Pentium II Xeon microprocessor s with MMX technology and incorporate a high performance PCI local bus The PowerEdge 6350 systems have been rack optimized and designed f
50. kette or tion failed hard disk drive hard disk drive Shutdown failure Defective battery Replace the battery Time of day clock stopped Defective battery or faulty chip defec tive system board Replace the battery If the problem persists replace the system board Time of day Incorrect Time or Check the Time and not set Date settings or Date settings If the defective system battery problem persists replace the battery Timer chip counter 2 failed Defective system board Replace the system board Codes and Messages 3 11 3 2 Table 3 2 System Messages continued Message Cause Corrective Action Unexpected Faulty or improperly Be sure that the DIMMs interrupt in seated DIMM are installed in sets of protected DIMMs notinstaled four and in the proper mode in sets of four a sockets for each mem faulty or improperly ory bank in use If this seated memory does not resolve the module or a defec problem remove and tive system board reseat the DIMMs and then the memory mod ule If the problem persists replace the DIMMs or the memory module If the problem still persists replace the system board Unsupported Microprocessornot Install a correct version CPU detected Supported by of the microprocessor in in SLOT n system the specified micropro cessor connector Unsupported Microprocessor not Upgrade the BIOS CPU speed in Supported by BIOS CMOS Warning Fi
51. ling you which DIMM has failed Dell PowerEdge 6350 Systems Service M anual If no errors are found in RAM the diagnostics loads and the Diagnostics Menu appears This menu lets you choose the following options or exit the Dell Diagnostics Run All Tests Runs all tests for a thorough check of the system RunQuick Tests Runs selected tests from all test groups to quickly locate a failure or to indicate where further testing is needed to isolate a failure Run Specific Tests Tests a particular area or subsystem Getting Help If none of the troubleshooting procedures in this chapter or the tests in the Dell Diagnostics reveals the source of the problem or leads to the proper troubleshooting steps for determining the source of the problem call Dell for technical assistance For instructions see the chapter titled Getting Help in the nstallation and Troubleshooting Guide Basic Troubleshooting 2 7 2 8 Dell PowerEdge 6350 Systems Service Manual CHAPTER 3 Codes and Messages This chapter describes beep codes system messages SCSI hard disk drive indicator codes and power supply indicator activity that can occur during POST or during normal system operation Tables 3 1 and 3 2 list faults that can cause a beep code or system message to occur and the probable causes of the fault in each case Table 3 3 explains the hard disk drive indicator patterns If a faulty system does not emit beep codes or display sy
52. m the chassis hooks 3 Disconnect the ribbon cable from its connector on the left side of the control panel assembly 44 Dell PowerEdge 6350 Systems Service M anual Diskette and CD ROM Drives Figure 4 3 shows the cable connections for the diskette and CD ROM drives installed in the system Refer to this figure when necessary while installing those drives interposer cable front of computer DC power cable diskette drive interface cable diskette drive SCSI CD ROM drive lt n system board NI paralleling board Ultra Narrow SCSI cable diskette drive interface gt Ha connector FLOPPY arrow host adapter connector SECONDARY SCSI Figure 4 3 Drive Hardware Removing and Replacing Parts 4 5 CD ROM Drive drive release tabs 2 CD ROM drive Figure 4 4 CD ROM Drive Removal To remove CD ROM drive follow these steps 1 Remove the system fan assembly 2 Disconnect the DC power cable and the interface cable from the back of the drive see Figure 4 3 3 Remove the front bezel 4 Press the two drive release tabs toward the center of the drive and slide the drive out the front of the bay see Figure 4 4 5 Remove the drive mounting rails from the drive see Figure 4 5 drive mounting rails 2 screws 4 drive release tabs 2 Figure 4 5 Drive Mounting Rail Removal Example 4 6 Dell PowerEdge 6350 Systems Service M anual 6 Record the setting of the SCSI address ju
53. memory module Memory tests terminated by keystroke POST memory test terminated by pressing the spacebar No action is required Codes and Messages 3 9 Table 3 2 System Messages continued Message Cause Corrective Action No boot Faulty diskette dis Replace the diskette or device kette drive sub hard disk drive If the available system hard disk problem persists drive hard disk replace the system drive subsystem or board no boot disk in drive A No boot Incorrect configura Check the configuration sector on tion settings onthe settings on the controller hard disk drive controller or using the hot key combi drive no operatingsystem nation displayed on the on hard disk drive screen during POST See the controller documentation for more information on using the hot key combination No timer tick interrupt Defective system board Replace the system board Non system disk or disk error Faulty diskette dis kette drive sub system or hard disk drive subsystem Replace the diskette or hard disk drive If the problem persists replace the system board Not a boot diskette No operating sys tem on diskette Use a bootable diskette Plug amp Play Configura tion error Plug and Play or PCI resource configura tion failure Reboot the system If the problem persists run the RCU to identify the resource conflict and then reallocate system reso
54. mmends that you perform the following procedures in the order they are presented in this manual WARNING The power supplies in this computer system produce high A voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the computer cover and access any of the components inside the computer WARNING The power supply paralleling board PSPB in the A PowerEdge 6350 system connects to live AC power The AC routing cable connects to the power receptacle at the back of the chassis and runs along the left side of the computer to the PSPB Before removing or servicing the system it is critical to make certain that AC power is disconnected from the back of the system Initial User Contact When you first contact a user who has a problem ask the user to describe the problem and the conditions under which it occurs A verbal description can often indicate the cause of a problem or indicate the appropriate troubleshoot ing procedure to use After the user describes the problem follow these steps l Askthe user to back up any data on the hard disk drive if the system s condition permits Appendix C Maintaining the System in the User s Guide provides information about backing up data 2 Askthe user to try to duplicate the problem by repeating the operations he or she was performing at the time the problem occurred Can the user duplicate the problem Yes Proceed to step 3
55. mpers and SCSI bus termination jumper Before installing a CD ROM drive set the SCSI address jumpers and the SCSI bus termination jumpers to the settings you recorded Then install the drive rails slide the drive into its bay until the rails snap securely into place and connect the cables to the back of the drive Removing and Replacing Parts 4 7 Diskette Drive Assembly diskette drive slot interposer card interposer cable diskette drive bracket control panel ES diskette drive bracket latch Figure 4 6 Diskette Drive Assembly Removal To remove the diskette drive follow these steps 1 Remove the front bezel 2 Remove the system fan assembly 3 If necessary open the top panels of the system unit 4 Inside the chassis detach the diskette drive interface and power cables from the interposer card at the back of the diskette drive bracket see Figure 4 6 5 Using a Phillips head screwdriver detach the control panel from the front of the chassis and fold it to the right of the diskette drive slot 6 Remove the screw at the front of the diskette drive bracket and pull the bracket drive assembly out of the slot The replacement drive and bracket come preassembled When installing the assembly in the diskette drive slot position the flat side of the diskette drive bracket against the left wall of the diskette drive slot make sure the control panel ribbon cable is placed to the right of the
56. n off the computer and any attached peripherals 3 Disconnect the computer and any attached peripherals from their power sources to reduce the potential for personal injury WARNING Before removing or servicing the system it is critical A to make certain that AC power is disconnected from the back of the system 4 Disconnect any communications cables 4 2 Dell PowerEdge 6350 Systems Service M anual Front Bezel lock access panel bezel lock front bezel Figure 4 1 Front Bezel Removal Use the following procedure to remove the front bezel of the computer WARNING Removing the front bezel exposes components and areas of the system s interior that could pose a shock hazard if you do not follow the proper safety guidelines 1 If the front bezel door is locked press in on the right side of the lock access panel to open the panel exposing the keylock see Figure 4 1 2 Turn the key counterclockwise to unlock the bezel 3 Gently pry loose the four plastic snaps one near each comer of the bezel that secure the bezel to the front of the chassis and remove the bezel Removing and Replacing Parts 4 3 Control Panel Assembly control panel assembly Figure 4 2 Control Panel Assembly Removal To remove the control panel assembly follow these steps 1 Remove the screw securing the control panel assembly to the front of the chassis see Figure 4 2 2 Slide the control panel assembly upward to disengage it fro
57. nal firmware in EPROM If at system star tup you receive the message Warning Firmware is out of date please update itis best to reflash all system firmware from your Dell Server Assistant CD 1 20 Dell PowerEdge 6350 Systems Service M anual System Board Jumpers Figure 1 21 illustrates the location of the system board jumpers and Table 1 7 describes the jumper settings ZHINOOS ZHWOSF ZHWOOF ZHWOSE cIASH LOASY X10 VSI solgquvo GMssvd jumpered unjumpered Figure 1 21 System Board Jumpers System Overview 1 21 Table 1 7 Jumper Descriptions Jumper Settings PASSWD Installed default to enable the password feature Remove the jumper and boot the computer to remove an existing password CARDBIOS Reserved do not install ISA CLR Not installed default to retain the ISA configuration set tings at system boot Install the jumper and boot the computer to clear the ISA configuration settings Remove the jumper before restoring ISA configuration information RSVD1 Do not install Reserved for future microprocessor speed RSVD2 Do not install Reserved for future microprocessor speed 350MHZ Do not install 400M HZ Installed only if the microprocessor s internal speed is 400 MHz 450M HZ Installed only if the microprocessor s internal speed is 450 MHz when available 500M HZ Installed only if the microprocessor s internal speed is 500
58. nfiguration Guidelines CD ROM drives should be set to SCSI ID 5 and their termination should be disabled PSPB and System Power Supplies The Dell PowerEdge 6350 system includes a PSPB and three 275 W redundant system power supplies WARNING The PSPB in the PowerEdge 6350 system is unique in that A it connects to live AC power The AC routing cable connects to the power receptacle at the back of the chassis and runs along the left side of the computer to the PSPB Before removing or servicing the system it is critical to make certain that AC power is disconnected from the back of the system 1 10 Dell PowerEdge 6350 Systems Service M anual System Power Supplies The three redundant power supplies are installed vertically in a row at the front of the chassis They can be installed and lifted out of the unit using a handle that rotates upward To release the handle press on it until it pops up to secure it press it down until it clicks into place When fully installed a power supply automatically mates with a connector on the PSPB which lies under the power supplies The PSPB controls the power supplies and supplies them with AC power via the AC routing cable Two indicators on the top of each power supply see Figure 1 9 signal the status of the power supply Both indicators light briefly during initial system start up the green status indicator stays on to show that the power supply is operating normally The red fault indic
59. ng clips Figure 4 17 DIMM Installation To replace a DIMM press outward on the securing clips until they snap open step 1 in Figure 4 17 Align the notches in the DIMM to the crossbars in the Socket and press down on the outer edges of the DIMM while pulling up on the securing clips until the clips lock around the ends of the DIMM step 2 in Figure 4 17 Removing and Replacing Parts 4 21 4 22 SEC Cartridge and Heat Sink Assembly To remove a single edge contact SEC cartridge and heat sink assembly fol low these steps WARNING The SEC cartridge and heat sink assembly can get extremely hot during system operations Be sure that it has had sufficient time to cool before touching it WARNING When handling the SEC cartridge and heat sink assem bly take care to avoid sharp edges on the heat sink 1 For the unit to be removed press outward on the two SEC cartridge release latches until they snap into the open position see Figure 4 18 heat sink S SEC cartridge release latches 2 guide bracket assembly Figure 4 18 SEC Cartridge Release Latches 2 Grasp the heat sink and pull the SEC cartridge heat sink assembly straight up out of the connector and guide bracket assembly some force may be required To replace an SEC cartridge make sure the cartridge release latches are in the open position orient the new SEC cartridge in the guide bracket assembly as shown in Figure 4 18 seat it firmly
60. om the back of the system 1 Disconnect the AC power cord from the back of the system 2 Remove the system fan assembly 3 Remove the system power supplies Dell PowerEdge 6350 Systems Service M anual 8 9 Disconnect all internal power harnesses and cables from the PSPB Remove the front bezel Remove the five screws securing the PSPB cover plate to the left side of the chassis and remove the cover plate see Figure 4 13 Loosen the two captive Phillips screws one internal screw that secures the PSPB to the floor of the chassis and one external screw that secures the PSPB through the front of the chassis Disconnect the AC routing cable from the PSPB Slide the PSPB assembly out of the chassis When replacing the power harnesses and cables refer to PSPB and System Power Supplies in Chapter 1 for cable routing information Removing and Replacing Parts 4 17 System Board Components The subsections that follow contain procedures for removing system board components Refer to Figure 4 14 for the location of components speed and Ultra2 LVD SCSI Ultra2 LVD SCSI microprocessors 4 air wede jumpers connector PRIMARY connector PRIMARY PROC 1 top through SCSI B SCSI A chassis intrusion switch connector INTRUS Ultra Narrow SCSI connector SECONDARY SCSI keyboard and mouse connectors KYBD MOUSE server management bus connector XSMB IN SCSI backplane board interface cable connector
61. on is set to Off in the System Setup program Do these indicators flash on and off within approximately 10 seconds after the boot routine starts Yes Proceed to step 4 No Troubleshoot the system power supplies If the troubleshooting procedure indicates that the system power supplies are operational troubleshoot the memory During the boot routine observe the system for any of the following e Beep codes A beep code is a series of beeps that indicates an error condition If the system emits a beep code see Table 3 1 later in this manual System error messages These messages can indicate problems or provide status information If a system error message is displayed see Table 3 2 later in this manual e Diskette drive and hard disk drive access indicators These indicators light up in response to data being transferred to or from the drives If either of these indicators fails to light up during the boot routine troubleshoot the diskette drive or hard disk drive subsystem as appropriate Observe the monitor screen for the Diagnostics M enu Does the Diagnostics Menu appear Yes See Running the Dell Diagnostics found later in this chapter No Proceed to step 6 Insert another copy of the Dell Diagnostics Diskette into the diskette drive and reboot the system Does the Diagnostics Menu appear Yes See Running the Dell Diagnostics found later in this chapter No Proceed to the next section Internal Visual
62. on the PCI local bus for optimum performance System Overview 1 9 An integrated Adaptec AIC 7860 Ultra Narrow SCSI host adapter attached to the PCI bus supports the CD ROM drive through a 50 pin connector on the system board SCSI Drives Dell PowerEdge 6350 systems include a SCSI backplane board which greatly simplifies cabling and configuration for SCSI hard disk drives SCSI ID and termination for SCSI hard disk drives are both configured by the SCSI backplane board rather than on individual drives All Dell PowerEdge 6350 systems have an active terminator installed at the end of the SCSI cable therefore all devices attached to the cable should have their termination disabled NOTE For maximum performance install UltraZ LVD drives exclusively X Although you can install a mixture of Ultra2 LVD and Ultra hard disk drives they will operate at the slower Ultra transfer rate SCSI Hard Disk Drive Configuration Guidelines SCSI hard disk drives are supplied by Dell in special drive carriers that fit in the front loading drive bays SCSI hard disk drives must be configured as follows Disable termination on the drive The SCSI backplane board provides termination for the SCSI bus e Set the SCSI ID on the drive to O All hard disk drive SCSI ID numbers are set by the SCSI backplane board e Configure the drives so that the drive motors wait for a start unit command from the SCSI host adapter before spinning CD ROM Drive Co
63. or better serviceability and increased reliability The two panel doors on top of the chassis allow easy access to the system board for performing processor memory and expansion card upgrades The Dell designed SCSI backplane board and the hard disk drive carriers eliminate the extensive cabling and drive configuration usually required for a SCSI subsystem The plastic drive rails on the CD ROM drive allow you to remove the drive without removing a single screw A PowerEdge 6350 system can contain up to four Pentium Il Xeon micropro cessors Each processor is housed in a single edge contact SEC cartridge heat sink assembly mounted in a guide bracket on the system board allowing for greater heat dissipation The processor has an intemal operating frequency of 400 MHz or a higher speed when available and an extemal operating frequency of 100 MHz Contact Dell for information about Dell supported microprocessor upgrades System Features In addition to the standard features found in a traditional personal computer Dell PowerEdge 6350 systems include the following new and or advanced features e One to four Intel Pentium II Xeon microprocessors with an internal operat ing frequency of 400 M Hz and higher speeds when available and an external bus speed of 100 M Hz e A secondary L2 cache of 512 KB 1 MB or 2 MB for higherspeed micro processors when available of SRAM is included within the SEC cartridge that contains the micropro
64. r contact 2 1 internal visual inspection 2 5 U Ultra SCSI host adapter 1 2 1 9 user contact initial 2 1 Index 3 V video subsystem 1 2 video connector location 1 4 video controller integrated 1 9 visual inspection external 2 2 internal 2 5 4 Dell PowerEdge 6350 Systems Service M anual
65. r may require dedicated memory spaces interrupt levels or DMA channels all of which must be allocated during installation of the devices Because devices may be installed at different times it is possible that the same resource is assigned to two or more devices Resource conflicts can result in disorderly or erratic system operation or system failure If you suspect that resource conflicts might exist check the System and reassign the resources as necessary For additional information see Chapter 5 Using the Resource Configuration Utility in the User s Guide or Interrupt Assignments and DMA Channel Assignments in Chapter 1 of this manual Running the Dell Diagnostics The Dell Diagnostics contains tests that aid in troubleshooting all major components of the computer system To run the tests you must first create a diagnostics diskette using the Dell Server Assistant CD If a separate Dell Diagnostics diskette is included with your system you may need to use that diskette To start the Dell Diagnostics turn off the system insert a diagnostics diskette into drive A and then turn on the system Starting the diagnostics causes the Dell logo screen to appear on the monitor screen followed by a message indicating that the diagnostics is loading Before the diagnostics loads a program tests the portion of main memory RAM required for loading the diagnostics If a RAM error is detected a message appears on the screen tel
66. rmware is out of date please update Some portion of system firmware is out of date possibly as result of power being removed from the system while servicing the bat tery PSPB system Reflash the system firm ware from the Dell Server Assistant CD if available or from the Dell World Wide Web site www dell com board or SCSI backplane Write fault Faulty diskette or Replace the diskette or hard disk drive hard disk drive Write fault on selected drive Dell PowerEdge 6350 Systems Service M anual SCSI Hard Disk Drive Indicator Codes Three indicator lights in each SCSI hard disk drive carrier provide information on the status of the SCSI hard disk drives see Figure 3 1 The SCSI backplane firmware controls the drive online and drive failure indicators hard disk drive failure indicator hard disk drive activity indicator hard disk drive online indicator Figure 3 1 Hard Disk Drive Indicators Table 3 3 lists the drive indicator patterns established by the SCSI backplane fimware Different patterns are displayed as drive events occur in the system For example in the event of a hard disk drive failure the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattem appea
67. rs followed by the drive online pattem NOTE If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed you will see only the drive online and drive bay empty indicator patterns Codes and Messages 3 13 3 14 Table 3 3 SCSI Hard Disk Drive Indicator Patterns Condition Indicator Pattern Identify drive Drive being prepared for removal Drive ready for insertion or removal Drive being prepared for operation Drive bay empty Drive predicted failure Drive failed Drive rebuilding Drive online All three drive status indicators blink simultaneously The three drive status indicators flash sequentially All three drive status indicators are off The drive online indicator is on The drive activity light may flash briefly All three drive status indicators are off The drive online indicator is on The drive failure indicator blinks on briefly each second The drive online indicator tums off The drive failure indicator blinks off briefly each second The drive online indicator blinks rapidly The drive online indicator is on Dell PowerEdge 6350 Systems Service M anual Power Supply Indicators The follow ing indicators are on the top of each power supply see Figure 3 2 The green status indicator is on if the power supply is functioning normally The red fault indicator is on if a fault is detected with the power supply When the power supply han
68. runs along the left side of the computer to the PSPB Before removing or servicing the system it is critical to make certain that AC power is disconnected from the back of the system Recommended Tools The PowerEdge 6350 system has been designed for greater manual service ability most of the procedures in this chapter do not require the use of tools Exceptions are as follows e Removing replacing the processor guide bracket assemblies requires a T25 Torx driver e Removing the PSPB requires a 1 Phillips head screwdriver e Removing replacing the SCSI backplane auxiliary SCSI backplane or diskette drive requires a 2 Phillips head screwdriver or a 1 4 inch nut driver Also use a wrist grounding strap as explained in the next section Precautionary M easures Removing and Replacing Parts 4 1 Precautionary Measures Before you perform any of the procedures in this chapter take a few moments to read the following waming for your personal safety and to prevent damage to the computer system from ESD WARNING FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE A EQUIPMENT Before you start to work on the computer perform the following steps in the sequence listed 1 Wear a wrist grounding strap and clip it to any unpainted metal surface on the computer chassis If a wrist grounding strap is not available touch any unpainted metal sur face on the back of the computer chassis to discharge any static electricity 2 Tur
69. s must be rated at 50 or 60 ns With a mixture of 50 and 60 ns X DIM Ms system memory will run at 60 ns The memory module provides 16 168 pin DIMM sockets divided into four banks each consisting of four sockets labeled DIMM A through DIMM D see Figure 1 8 M emory upgrade guidelines are as follows DIMMs must be installed one bank four DIM M s at a time starting with bank 1 and working toward bank 4 There should be no open banks between populated banks e Within a bank install DIMMs in the following order DIMM A DIMM B DIMM C and DIMM D e DIMM sizes cannot be mixed within a memory bank However memory banks can have different DIMM sizes from each other e Of the DIMMs to be installed in the system install the size you have the most of in the lowest numbered bank s the less numerous size in the next banks and least numerous size in the highest numbered banks being used For example when installing four 256 M B DIMMs eight 128 MB DIM Ms and four 32 MB DIMMs install the 128 M B DIMMs in banks 1 and 2 The 256 and 32 M B DIMMs can be installed in banks 3 and 4 it does not matter which bank holds which size 1 8 Dell PowerEdge 6350 Systems Service Manual bank4 bank 4 bank 3 i bank 3 bank 2 EE F 3 bank 2 bank 1 ES Tl bank 1 DIMM B Socket DIMM D bank 1 socket bank 1 DIMM A DIMM C socket socket bank 1 bank 1 Figure 1 8 Memory Module See DIMMs in Chapter 4 of
70. server management bus connector XSMB OUT parallel port connector PARALLEL top and serial port connectors 2 SERIAL1 and SERIAL2 bottom PCI activity indicator BACKPLANE power input ve TEM connector POWER1 power input connector POWER2 connector PCILEDPNL diskette drive interface connector FLOPPY E video connector VGA memory board Ir connector MEMORY_BD 32 bit PCI connectors PCI1 top through PCI3 power input connector POWER3 Dell Remote Assistant Card connector SVR_M GT 64 bit PCI connectors PCI4 through PCI7 front of system board battery connector BATTERY Figure 4 14 System Board Components 4 18 Dell PowerEdge 6350 Systems Service Manual Expansion Cards card guide squeeze latch type card guide thumb latch type expansion card latch release tab expansion card Figure 4 15 Expansion Card Removal NOTE PCI cards are not hot pluggable under the Microsoft Windows NT 9 4 x operating system Hot plug capability should become available under future operating systems To remove an expansion card follow these steps 1 Open the right panel door on top of the computer see Figure 4 15 2 Disconnect any cables attached to the expansion card you want to remove Be sure to record the location of each cable before you disconnect it Removing and Replacing Parts 4 19 3 Forthe card you want
71. stem messages to indicate a failure you should use the Dell Diagnostics to run the appropriate tests to help isolate the source of the problem See Chapter 5 Running the Dell Diagnostics in the nstallation and Troubleshooting Guide POST Beep Codes If the monitor cannot display error messages during the POST the system may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly Table 3 1 lists the beep codes that may be generated during the POST Most beep codes indicate a fatal error that prevents the system from completing the boot routine until the indicated condition is corrected When the system emits a beep code record the code and then find it in Table 3 1 If the table does not lead to the source of the problem run the appropriate tests in the Dell Diagnostics to assist in troubleshooting the problem Codes and Messages 31 Table 3 1 System Beep Codes Code Cause Corrective Action 1 1 3 NVRAM write read Replace the system board failure 1 1 4 BIOS checksum Replace the system board failure 1 2 1 Programmable Replace the system board interval timer failure 12 2 DMA initialization failure 12 3 DMA page register write read failure 13 1 M ain memory refresh verification failure Remove and reseat the DIM Ms If the problem persists replace the memory module 1 3 2 No memory installed Remove and reseat the DIMMs Reboot the
72. system If the problem persists replace the memory module 1 3 3 Chip or data line fail ure in the first 64 KB of main memory 1 3 4 Odd even logic fail ure in the first 64 KB of main memory 14 1 Address line failure in the first 64 KB of main memory 14 2 Parity failure in the first 64 KB of main memory 2 1 1 Bit failure in the first through 64 KB of main 2 4 4 memory Remove and reseat the DIMMs Reboot the system If the problem persists replace the memory module 3 2 Dell PowerEdge 6350 Systems Service Manual Table 3 1 System Beep Codes continued Code Cause Corrective Action 3 11 Slave DMA register Replace the system board failure 3 12 Master DM A register failure 3 1 3 M aster interrupt mask register failure 3 14 Slave interrupt mask register failure 3 2 4 Keyboard controller Check the keyboard cable and test failure connector for proper connection If the problem persists replace the system board 3 3 1 CM OS failure Replace the system board 3 32 System configura Replace the system board tion check failure 3 3 3 Keyboard controller Replace the system board not detected 3 3 4 Screen initialization Ensure that the monitor cable is failure correctly connected If the problem persists replace the system board 3 4 1 Screen retrace test Ensure that the monitor cable is failure correctly connected If the problem persists replace the system
73. tion Dell Computer Corporation www dell com page o y System PowerEdge 6350 400 Setup BIOS Version XXX Time 13 17 02 Date Wed Apr 8 1998 Diskette Drive A 3 5 inch 1 44 MB This category sets the time in j 24 hour format hours minutes Diskette Drive B Not Installed Seconds for the internal clock calendar Cache On Num Lock On Speaker On OS Install Mode Off To change the value in a field enter a number or use the left or right arrow key Processor 1 Revision BO Changes take effect immediately Processor 2 Not Installed Processor 3 Not Installed Processor 4 Not Installed Pentium II Processor 400 MHz Level 2 Cache 512 KB Integrated System Memory 128 MB ECC DRAM Video Memory 2 MB SGRAM Service Tag XXXXX Asset Tag XXXXXXXXXX Tab Shift Tab change fields change values Alt P next Esc exit Alt B reboot Dell Computer Corporation www dell com Page 2 of 2 System PowerEdge 6350 400 Setup BIOS Version XXX Keyboard Errors Report This category sets whether Boot Sequence Scan Sequence Diskette First Slots first H L keyboard related error messages are reported at System Password Not Enabled Password Status Unlocked Setup Password Not Enabled System startup Integrated Devices Mouse On Serial Port 1 Auto Serial Port 2 Auto Parallel Port 378h Parallel Mode PS 2 Diskette Au
74. tion Observing the Boot Routine Observing the Boot Routine After you have performed an external visual inspection as described in the previous section you should boot the system and while the boot routine is running observe the system for any indications of problems NOTES Most of the steps in this procedure require observation of system functions and indications some of which can occur simultaneously It may be necessary to reboot the system several times in order to complete all of these steps To perform the following procedure you need a Dell Diagnostics diskette created from the Dell Server Assistant CD If a separate Dell Diagnostics diskette is included with your system you may need to use that diskette To observe problem indications during the boot routine follow these steps 1 If the system is off tum on all peripherals and the computer Insert the Dell Diagnostics Diskette into the diskette drive and reboot the system 2 For each power supply check the status indicator Is the green status indicator on indicating normal operation Yes Proceed to step 3 No Troubleshoot the system power supply Basic Troubleshooting 2 3 24 3 Watch the Num Lock Caps Lock and Scroll Lock indicators on the upper right comer of the keyboard After all three indicators flash momentarily and following a long pause approximately 30 seconds the Num Lock indicator should light up and remain on unless the Num Lock opti
75. to Pentium II Processor 400 MHz Level 2 Cache 512 KB Integrated System Memory 128 MB ECC DRAM Video Memory 2 MB SGRAM Service Tag XXXXX Asset Tag XXXXXXXXXX Primary SCSI A On Primary SCSI B On Secondary SCSI On Tab Shift Tab change fields change values Alt P next Esc exit Alt B reboot Figure A 1 System Setup Screens A 2 Dell PowerEdge 6350 Systems Service M anual Table A 1 System Setup Options Option Function Time Resets time on computer s internal clock Date Resets date on computer s internal calendar Diskette Drive A Identifies type of diskette drive installed Note Diskette Drive B that the PowerEdge 6350 supports only one internal diskette drive Cache Sets the state of the processor cache to On default or Off Num Lock On 101 and 102 key keyboards determines whether system boots with Num Lock activated Speaker Determines whether the integrated speaker is On default or Off OS Install Mode Determines the maximum amount of memory available to the operating system When set to On the maximum amount available is 256 MB when set to Off the default all system memory is available to the operating System Processor 1 Displays version or stepping number of the Processor 2 microprocessor in each processor slot on the Processor 3 System board Processor 4 Keyboard Errors Enables or disables reporting of k
76. to remove press in and hold the clip on the back of the computer At the same time from inside the computer press down on the curved release tab in the middle of the expansion card latch After the release tab clicks into the latch cutout rotate the latch away from the expansion card bracket CAUTION Do nof use a tool to force the latch open 4 Depending on the type of card guide your system uses for the inner end of the expansion card use one of the following methods to release the guide latch For card guides with a thumb tab rotate the tab outward away from the expansion card to release the latch e For card guides with a squeeze latch squeeze and rotate the top of the card guide to release the latch 5 Graspthe expansion card by the corners and carefully remove it from the expansion card connector clip i 6 If you are removing the card permanently install a metal filler bracket over the empty card slot opening 4 20 Dell PowerEdge 6350 Systems Service Manual DIMMs securing clips Figure 4 16 DIMM Removal To remove a DIMM follow these steps 1 Remove the memory module by grasping it by the corners and pulling it from its connector 2 Ifthere are tie wraps around any DIMM banks you can remove them They are for shipping purposes only and do not need to be replaced 3 Press outward on the socket s securing clips until the DIMM pops free of the socket see Figure 4 16 notches securi
77. to the power supplies The power supplies retum DC power to the PSPB which in tum distributes redundant DC power to the system board SCSI backplane fan assembly and extemal drive bays Through embedded server management ESM the PSPB can also be used to perform such tasks as detecting the presence of one to three power supplies monitoring voltage and current outputs from the power supplies voltage going to the system board and fan RPMs and supporting the SMB ALERT protocol used by the server manage ment bus SM B The PSPB sits under the power supplies which automatically mate to connec tors on the PSPB when they are installed For information on removing and replacing the PSPB see Power Supply Paralleling Board in Chapter 4 Figure 1 10 shows the PSPB power connector layout Table 1 3 shows the cable connections made from the PSPB Dell PowerEdge 6350 Systems Service M anual system board power system board power cable connector cable connector PWR1 PWR2 diagnostics connector for factory use only AC input connector on bottom of board power supply connector P1 power supply connector P2 system board power cable connector PWR3 SCSI backplane board powercable connector HD_B P cooling fan powerconnector FAN diskette and CD ROM drive power connector FD power supply connector P3 Figure 1 10 Power Supply Paralleling Board Table 1 3 PS
78. ts for each mem ory bank in use If this does not resolve the problem remove and reseat the DIMMs and then the memory mod ule If the problem persists replace the DIMMs or the memory module If the problem still persists replace the system board Dell PowerEdge 6350 Systems Service M anual Table 3 2 System Messages continued Message Cause Corrective Action Embedded Embedded server Shut downthe systemto server management clear the memory and management memory may be then restart the system error temporarily If the problem persists corrupted disconnect the AC power Embedded cable for about 5 min server utes and try again management is not present Gate A20 Faulty keyboard Replace the system failure controller defective board system board General Operating system Reinstall the operating failure corrupted or not System installed properly Hard disk Incorrect SCSI con Check the primary and drive read figuration settings secondary SCSI failure improperly con configuration settings in nected hard disk the SCSI configuration Hard disk drive faulty hard utility Reinstall the hard failure disk drive controller disk drive Check the subsystem orloose power cable interface cable and power cable connections to the backplane board If the problem still persists replace the system board Invalid con figuration information please run SETUP program Incorrect ISA_CLR jumper conf
79. urces accordingly Processor or terminator card not installed No microprocessor or terminator card installed in one or more of the microprocessor connectors Ensure that each micro processor connector has either a terminator card or a microprocessor installed Read fault Requested sector not found Faulty diskette dis kette drive sub system or hard disk drive subsystem defective system board Replace the diskette or hard disk drive If the problem persists replace the system board Dell PowerEdge 6350 Systems Service M anual Table 3 2 System Messages continued Message Cause Corrective Action Reset failed Improperly con nected diskette drive hard disk drive or power cable Check the diskette drive interface cable and power cable connec tions to the diskette drive Replace the dis kette drive interface cable Reinstall the hard disk drive Check the interface cable and power cable connec tions to the backplane board ROM bad checksum address Expansion card improperly installed or faulty Reinstall the expansion cards If the problem persists replace the expansion card Sector not Defective sectors Replace the diskette or found on diskette or hard hard disk drive disk drive Seek error Defective sectors Replace the diskette or on diskette or hard hard disk drive disk drive Seek opera Faulty diskette or Replace the dis

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