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Dell 4300 Laptop User Manual

1. e 2H930bk1 book Page 111 Tuesday November 20 2001 5 02 PM Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Website and E mail Address Country City International Access Code Country Code City Code Sweden U pplands Vasby Technical Support 08 590 05 199 International Access Code 00 Relational Customer Care 08 590 05 642 Country C ode 46 H ome Small Business C ustomer C are 08 587 70 527 City Code 8 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 W ebsite support euro dell com E mail swe support Q dell com E mail Support for Latitude and Inspiron Swe nbk kats Q dell com E mail Support for O ptiPlex Swe_kats dell com E mail Support for Servers Nordic server support Q dell com Switzerland G eneva Technical Support and Small Business 0844 811 411 International Access Code 00 Technical Support Corporate 0844 822 844 9 Country C ode 41 Customer C are Home and Small Business 0848 802 202 9 City Code 22 Customer Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 W ebsite support euro dell com E mail swisstech dell com E mail for French Speaking H SB and C orporate Customers support euro dell com ch fr emaildell Taiwan Technical Support toll free 0080 60 1255 toll free 0080 60 1256 toll free 0080 651 228 International Access Code 002 Technical Support Servers Country C ode 886 Transaction Sal
2. Ah s e 2H930bk1 book Page 16 Tuesday November 20 2001 5 02 PM Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as e Removing the packaging e Installing the toner or ink cartridge e Loading paper T hen follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections www dell com support dell com Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Turn off the computer see page 20 o NOTI CE Useonly a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working am 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches parallel connector 2 screws 2 wae on computer A parallel printer clips 2 Le X ND notches 2 parallel connector on printer 16 Setting Up T e 2H930bk1 book Page 17 Tuesday November 20 2001 5 02 PM 3 Turn the printer and then turn on the co
3. e 2H930bk1 book Page 140 Tuesday November 20 2001 5 02 PM www dell com support dell com 140 Appendix General Provisions DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION ORLIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAM AGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to D ell s three year limited warranty only For provisions of any service contract covering your system refer
4. IN e 2H930bk1 book Page 1 Tuesday November 20 2001 5 02 PM S E 2 Dell Dimension 4300 Solutions Guide am b DELL www dell com support dell com e 2H930bk1 book Page 2 Tuesday November 20 2001 5 02 PM Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem CAUTION CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell M eH ow help file To access help files see page 24 P 4 4 Information in this document is subject to change without notice 2001 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text De the DELL logo Dimension Inspiron Latitude OptiPlex Dell Precision DellP lus and DellNetaretrademarksof Dell Computer Corporation ntel and Pentium are registered trademarks of Intel Corporation M crosoft and Windows are registered trademarks of M icrosoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the
5. e 2H930bk1 book Page 19 Tuesday November 20 2001 5 02 PM If the source computer uses another W indows operating system the wizard can be launched from the W indows XP operating system CD or from a floppy disk created on the W indows XP computer You may transfer the data to the new computer over a network or serial connection or you may store it on a removable medium such as a floppy disk a Zip disk or a writable CD 1 OntheWindows XP computer click the Start button point to All K HINT The CD that you Programs gt Accessories gt System Tools and then click Files and need to place in your CD Settings Transfer Wizard or DVD drive is titled Operating S ystem 2 Onthe welcome screen click Next 3 OntheWhich computer is this screen select New C omputer and then click Next 4 Follow theinstructions on the screen Setting Up a Home and Office Network Windows XP Only W indows XP provides a Network Setup W izard to guide you through the 4 process of sharing files printers or an Internet connection between computers in a home or small office am 1 Clickthe Start button point to All Programs gt Accessories gt C ommunications and then click Network Setup Wizard 2 Onthe welcome screen click Next 3 Click checklist for creating a network 4 Completethe checklist and required preparations and then return to K HINT Selecting the the Network Setup W izard connect
6. e 2H930bk1 book Page 70 Tuesday November 20 2001 5 02 PM K HINT The AGP card is 6 Insert the card into the connector removed from the following two illustrations to provide a better view of card the inside of your a computer card bracket securing lever www dell com support dell com back of computer 70 Adding Parts T e 2H930bk1 book Page 71 Tuesday November 20 2001 5 02 PM 7 Ensure that the card is fully seated in the connector not fully seated fully seated YN V bracket caught 2 7 outside of slot bracket within slot ED back of computer da Lower the plastic securing lever 9 Connect any cables that should be attached to the card See the card documentation for information about the card cable connections 10 Close the computer cover see page 87 11 Connect your computer and devices to their electrical outlets and turn them on o NOTI CE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 12 Install any drivers required for the card as described in the card documentation Adding Parts 71 4 e 2H930bk1 book Page 72 Tuesday November 20 2001 5 02 PM Removing Cards AN CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on
7. 20 2 Solving Problems FindingSolutions 22 Accessing Help Files 24 lt 25 Start Up Error lt 25 Video and lt 5 26 Contents 3 _ e 2H930bk1 book Page 4 Tuesday November 20 2001 5 02 PM Ifthescrenisblank 26 If the screen is difficult to read 27 Sound and 5 5 28 Printer Problems 29 If you cannot print to a parallel port printer 29 If cannot print to a USB printer 30 Scanner Problems llle 31 ModemProblems leen 32 lt 34 Keyboard Problems 0 000 008 35 Drive Problems 35 If you cannot save a file to a floppy disk 35 If you cannot play a music CD or install a program froma CD 36 If youcannotplayaDVDmovie 37 X If the CD RW drive stops writing 37 T If you have hard drive problem iss 38 Network Problems o oa aaa 38 Microsoft Windows ErrorMessages 39 General Program Problems 40 A program crashes a 40 A program stops responding llle 40 A program error causes the system tolock up 41 A
8. e 2H930bk1 book Page 98 Tuesday November 20 2001 5 02 PM 6 Close the computer cover see page 87 and plug your computer and devices into their electrical outlets 7 Access the system setup program see page 95 and restore the settings you recorded in step 1 8 Properly dispose of the old battery see page 118 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system application software and hardware drivers to the original default configuration as shipped from D ell as well as the verification of appropriate functionality of the computer and all D ell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase D ell provides limited technical support for the computer and any D ell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through D ell Software and Peripherals Readyware and C ustom Factory Integration DellPlus 2 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the compute
9. 12 Connect your computer and devices to their electrical outlets and turn them on o NOTI CE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 13 See the documentation that came with the drive for instructions on installing any software required for drive operation 3 5 nch Devices AN CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board I Unpack the drive and prepare it for installation See the documentation that came with the drive to ensure that the drive is setup for your computer 5 Open the computer cover see page 65 6 Toremovethe front panel insert carefully press the panel out from the inside of the computer e 2H930bk1 book Page 85 Tuesday November 20 2001 5 02 PM 7 Toremovethe drive bay cover panel press the four tabs and pull the insert away from the panel securing tabs 4 front panel insert securing tab drive bay cover panel
10. 72 Adding 74 76 Adding a Second Hard Drive 77 Contents 5 gt e 2H930bk1 book Page 6 Tuesday November 20 2001 5 02 PM Adding Other Drives 81 5 25 InchDevices 81 3 5 Inch Devices 84 Closing the Computer Cover 87 4 Appendix SPECITICALIONS qtia ac asc hae Bow we ee R3 90 Standard Settings 94 Viewing Settings 0 a 95 System Setup Program Screens 95 Clearing Forgotten Passwords 95 97 Dell Technical Support Policy U S Only 98 Definition of Dell Installed Software Peripherals 98 PN 7 Definition of Third Party Software Peripherals 99 Contacting Dell 100 Contact Numbers lt 100 Returning Items for Warranty Repair or Credit 114 Regulatory Information 0 0 115 FCC 5 0 656 116 05 118 NOM Information Mexico Only 22 118 Informacion para NOM nicamente M xico 119 Limited Warranties and Return Policy
11. a CD RW drive remember to reenable standby mode when you finish writing to the CD Solving Problems 37 e 2H930bk1 book Page 38 Tuesday November 20 2001 5 02 PM T CHANGE THE WRITE SPEED A SLOWER RATE The CD RW drive must receive steady stream of data when writing If the stream isinterrupted an error occurs Closing all programs before writing to the C D RW may also x alleviate the problem a 5 If have hard drive problem p a RUN SCANDISK z Windows XP and Windows 2000 1 In Windows XP click the Start button and then click M y C omputer n W indows 2000 double click the M y C omputer icon on the W indows desktop 2 Right click on the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under E mor checking click C heck Now 5 Click Start WindowsMe oe Click the Start button point to Programs gt Accessories gt System Tools and e then click ScanD isk CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START H ERE sheet for your computer CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER green light indicates a 10 M bps network connection and an orange light indicates a 100 M bps network
12. e 2H930bk1 book Page 101 Tuesday November 20 2001 5 02 PM Country City International Access Code Country Code City Code Austria Vienna International Access C ode 900 Country C ode 43 City Code 1 Barbados Belgium Brussels International Access C ode 00 Country C ode 32 City Code 2 Bermuda Brazil International Access C ode 0021 Country Code 55 City Code 51 Brunei Country Code 673 Department Name or Service Area Website and E mail Address Home Small Business Sales H ome Small Business Fax H ome Small Business ustomer C are Preferred Accounts C orporate C ustomer C are H ome Small Business Technical Support Preferred Accounts C orporate Technical Support Switchboard W ebsite support euro dell com E mail tech support central europe dell com General Support Technical Support Customer C are H ome Small Business Sales Corporate Sales Fax Switchboard W ebsite support euro dell com E mail tech_be dell com E mail for French Speaking C ustomers support euro dell com be fr emaildell General Support Customer Support Technical Support Tech Support Fax Customer C are Fax Sales W ebsite wwwdell com br Customer Technical Support Penang M alaysia Customer Service Penang M alaysia Transaction Sales Penang M alaysia Area Codes Local Numbers and Toll Free Numbers 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795 67604 0660 8779
13. 14 15 16 le 18 153 54 Solving Problems e 2H930bk1 book Page 54 Tuesday November 20 2001 5 02 PM T he Windows XP Setup screen appears and W indows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input W hen the Welcome to M icrosoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish W hen the Regional Settings screen appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software screen and then click Next If you are reinstalling Windows XP Home Edition enter a name for your computer when the C omputer N ame window appears and then click Next If you are reinstalling Windows XP Professional enter name for your computer and a password when the C omputer N ame and Administrator Password window appears and then click Next If you have a modem installed the M Dialing Information screen appears Enter the requested information and then click Next Enter the date time and time zone in the D ate and Time Settings window and then click Next If you have a network card in your computer select the appropriate network settings If you do not have a network card you will not see this option W indows XP begins to install its components and config
14. 36 TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibility that the original floppy disk is defective CANNOT SAVE FILES TO A FLOPPY DISK Ensure that the floppy disk is not full or write protected locked See the following illustration back of floppy disk write protected Il not write protected If you cannot play a music CD or install a program from a CD HINT High speed CD drive vibration is normal and may cause noise This does not indicate a defect in the drive or the CD ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the speaker icon in the lower right corner of your screen W indows M e or 2000 double click the speaker icon in the lower right corner of your screen If the floppy drive is not listed perform afull scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC SeetheTell M eHow help filefor instructions To access help files see page 24 Solving Problems e 2H930bk1 book Page 37 Tuesday November 20 2001 5 02 PM ADJUST THE WINDOWS VOLUME CONTROL In Windows XP click the speaker icon in the lower right corner of your screen In W indows M e or 2000 double click the speake
15. W ebsite support euro dell com E mail support euro dell com fr fr emaildell C orporate Technical Support Customer Care Switchboard Sales Fax W ebsite support euro dell com E mail support euro dell com fr fr emaildell Technical Support Home Small Business Customer C are Global Segment C ustomer C are Preferred Accounts C ustomer Large Accounts Customer C are Public Accounts C ustomer C are Switchboard W ebsite support euro dell com E mail tech_support_central_ europe dell com General Support Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 7101 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 1 800 999 0136 d am e 2H930bk1 book Page 105 Tuesday November 20 2001 5 02 PM Country City International Access Code Country Code City Code Hong Kong International Access Code 001 Country C ode 852 India Ireland C herrywood International Access C ode 16 Country C ode 353 City Code 1 Italy M ilan International Access C ode 00 Country C ode 39 City Code 02 Department Name or Service Area Website and E mail Address Technical Support Customer Service Penang M alaysia Transaction Sales
16. drives adding 77 81 fixing problems 35 DVD drive fixing problems 37 e mail fixing problems 43 error messages F start up 25 W indows 39 FCC notices 115 Files and Settings Transfer W izard 18 finding solutions 22 fixing problems drive 35 e mail 43 general program 40 Internet connection 42 modem 32 mouse 34 network 38 power 25 printer 29 scanner 31 sound and speakers 28 start up error messages 25 video and monitor 26 W indows error messages 39 floppy drive fixing problems 35 front door 60 reattaching 62 Index 145 _ 2H930bk1 book Page 146 Tuesday November 20 2001 5 02 PM H hard drive adding a second hard drive 77 fixing problems 38 help file accessing 24 Internet fixing problems 42 IRQ conflicts 46 K keyboard fixing problems 35 M memory adding 74 connectors 68 messages Start up 25 W indows 39 modem fixing problems 32 monitor fixing problems 26 motherboard See system board mouse fixing problems 34 146 Index network fixing problems 38 setting up 19 Network Setup W izard 19 operating system reinstallation 53 55 57 password clearing system setup 95 power fixing problems 25 turning off 20 printer connecting 16 fixing problems 29 reinstalling driver 18 setting up 16 troubleshooting 29
17. 01 491 04 0 1 800 534 3066 02 481 92 88 02 481 91 19 toll free 0800 16884 02 481 91 00 4 02 481 92 99 02 481 91 00 1 800 342 0671 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 604 633 4966 604 633 4949 604 633 4955 Appendix 101 _ v Y2 Country City International Access Code Country Code City Code C anada North York O ntario www dell com support dell com C ayman Islands C hile Santiago Country C ode 56 City Code 2 C hina Xiamen Country C ode 86 City Code 592 C olombia C osta Rica 102 Appendix e 2H930bk1 book Page 102 Tuesday November 20 2001 5 02 PM Department Name or Service Area Website and E mail Address Automated O rder Status System International Access Code 011 AutoTech Automated technical support Customer C are From outside Toronto Customer Care From within Toronto Customer Technical Support Sales Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales M ajor accounts TechFax General Support Sales C ustomer Support and Technical Support Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts North Large Corporate Accounts E ast Large Corporate Accounts South Large Corp
18. 119 One Year Limited Warranty U S Only 120 Two Year Limited Warranty U S Only 122 Three Year Limited Warranty U S Only 126 Four Year Limited Warranty U S Only ss 129 One Year Limited Warranty Canada 132 Two Year Limited Warranty Canada Only 134 6 Contents T e 2H930bk1 book Page 7 Tuesday November 20 2001 5 02 PM e Three Year Limited Warranty Canada Only 137 Total Satisfaction Return Policy U S and Canada Only 141 One Year E nd U ser M anufacturer Guarantee Latin America and the 8710191210591 142 eee ce aeeeo 144 ho a a re rr 145 Contents 7 t e 2H930bk1 book Page 8 Tuesday November 20 2001 5 02 PM Ma A Ab WP 4 9 8 Contents T e 2H930bk1 book Page 9 Tuesday November 20 2001 5 02 PM Safety Instructions As you use your computer observe the following safe handling guidelines When Using Your Computer N CAUTION Do not operate your computer with any cover s including the computer cover filler brackets front panel inserts and so on removed or opened e help avoid damaging your computer be sure that the voltage selection switch is set to match the AC power available at your location 115 V 60 Hz in most of North and South America and some Far
19. Two Year Limited Warranty U S Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T helimited warranty term is two years beginning on the date of invoice as further described in the following section D amage due to shipping the products to you is covered under this warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by D ell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by D ell e 2H930bk1 book Page 123 Tuesday November 20 2001 5 02 PM This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or Dell Software amp Peripherals products M onitors keyboards and mice that are
20. front panel insert n am 8 Remove the two short green plastic rails from the inside of the drive cage T hese rails are not attached to the drive cage with screws To remove the rails firmly pull the rails from the drive cage 9 Attach the rails to the drive using the two captive screws on each rail Ensure that the rail tabs are positioned at the back of the drive Adding Parts 85 A _ e 2H930bk1 book Page 86 Tuesday November 20 2001 5 02 PM E 10 Gently slide the drive into the bay until you hear a click T D O a rail tabs 2 drive T E drive bay z z z 11 Carefully replace the front panel insert 4 am You do not need to replace the drive bay cover panel 12 Connect a power cable to the drive 86 Adding Parts T e 2H930bk1 book Page 87 Tuesday November 20 2001 5 02 PM 13 Seethe documentation that came with the drive for instructions on connecting a drive cable to the drive K HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Besurethe jumper setting on the new device is set for cable select see the documentation that came with the drive for information 14 Connect your computer and devices to the
21. See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance To expedite the processing of your refund or credit D ell expects you to return the products to D ell in their original packaging within five days of the date that D ell issuesthe Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for refund 4 or credit only if the sealed package containing the floppy disk s or CD s is unopened Returned products must be in as new condition and all of the manuals floppy disk s C D s power cables and other items included with a product must be returned with it For customers who want to return for refund or credit only either applications software or an operating system that has been installed by D ell the whole system must be returned along with any media and documentation that may have been included in the original shipment T his Total Satisfaction Return Policy does not apply to D ell Software amp Peripherals products which may be returned under D ell Software amp Peripheralss then current return policy In addition reconditioned parts purchased through D ell Spare Parts Sales in C anada are nonreturnable Appendix 141 gt www dell com support dell com am 142 Appendix e 2H930b
22. programs fixing problems 40 R RAM Seememory reinstalling drivers 44 W indows 2000 57 W indows M e 55 W indows XP 53 ResourceCD 44 return policy 141 S safety instructions 9 ScanDisk 38 screen See monitor settings system setup program 94 shutdown 20 software fixing problems 40 reinstalling software 44 sound adjusting volume 28 fixing problems 28 speaker adjusting volume 28 fixing problems 28 specifications 90 system board 68 System Restore 49 53 system setup program 94 T technical assistance telephone numbers and addresses 100 warranty repair or credit 114 Tell Me How help file accessing 24 2H930bk1 book Page 147 Tuesday November 20 2001 5 02 PM e troubleshooting 22 turning off the computer 20 V video fixing problems 26 video memory connector 68 volume adjusting 28 W warranty 119 W indows 2000 error messages 39 24 printer 30 reinstalling 57 shutdown 20 WindowsMe error messages 39 Help 24 printer 30 reinstalling 55 shutdown 20 W indows XP device driver rollback 45 error messages 39 Help 24 printer 30 reinstalling 53 shutdown 20 d Index 147 gt 2H930bk1 book Page 148 Tuesday November 20 2001 5 02 PM am 4 NWP 148 Index T DELL INFORMATION DEVELOPMEN
23. CE The Operating System CD provides options for reinstalling your Windows 2000 operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative NOTI CE To prevent conflicts with Windows 2000 you must disable any virus protection software installed on your computer before you reinstall Windows 2000 Insert the O perating System CD into the CD or DVD drive K HINT The CD that you Close any program or utility that may start to run after you insert the baa pos a CD into the drive Operating System Turn off the computer see page 20 and then turn the computer on again W hen the blue D ell logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again Use the arrow keys to select the CD ROM option and then press lt Enter W hen the Windows 2000 Setup screen appears ensure that the To setup Win2000 now press ENTER option is highlighted T hen press Enter Read the information in the License Agreement screen and then press F8 to continue W hen the Windows 2000 Professional Setup screen appears use the arrow keys to select the W indows 2000 partiti
24. Corporate Sales Technical Support Sales Technical Support Home User Customer C are Small Business C ustomer C are Corporate C ustomer C are Sales SalesF ax Fax Switchboard W ebsite support euro dell com E mail dell direct support dell com H ome and Small Business Technical Support Customer C are Fax Switchboard W ebsite support euro dell com E mail support euro dell com it it emaildell C orporate Technical Support Customer C are Fax Switchboard W ebsite support euro dell com E mail support euro dell com it it emaildell Area Codes Local Numbers and Toll Free Numbers toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 1600 33 8045 1600 33 8044 1850 543 543 01 204 4095 01 204 4026 01 279 5011 01 204 4444 01 204 0144 204 5960 01 204 4444 4 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Appendix 105 v P Country City International Access Code Country Code City Code Jamaica Japan Kawasaki International Access Code 001 Country C ode 81 City Code 44 www dell com support dell com Korea Seoul International Access C ode 001 Country Code 82 City Code 2 106 Appendix e 2H930bk1 book Page 106 Tuesday November 20 2001 5 02 PM Department Name or Service Area Website and E mail Addr
25. D ell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the D ell Software amp Peripherals program are not covered Batteries for portable computers are covered only duringthe initial one year period of thislimited warranty Limited Warranty Coverage During Year One D uringthe one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to D ell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return s M aterial Authorization Number You must ship the products back to D ell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect am NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or
26. D rive and then press lt Enter gt 17 Inthe User Information window type your name and if applicable company name and then click Next TheName field must be completed the C ompany Name field is optional P T he License Agreement window appears PN 18 Click I accept the Agreement and then click Next 19 Type the Windows product key in the fields provided and then click Next T he product key is the bar code number found on the M icrosoft W indows label which is located behind the front panel connector door as shown on the START HERE sheet for your computer 20 Click Finish Windows Setup installs additional files and then restarts the computer 21 Select Boot From H ard Drive and then press lt Enter gt Windows Setup installs additional files and then restarts the computer 22 Select Boot From D rive and then press lt Enter gt 23 Entera password in the E nter N etwork Password window if desired and then click Next 56 Solving Problems am e 2H930bk1 book Page 57 Tuesday November 20 2001 5 02 PM 24 25 26 Remove the operating system CD from the CD or DVD drive Enter the system setup program as directed by a D ell technical support representative In the system setup program Boot menu change the boot sequence back to the original boot sequence T hen exit the system setup program Reinstalling Windows 2000 NOTI
27. Double click the Phone and M odems O ptions icon 3 In the Locations window select the location for which you want to disable call waiting and then click E dit 4 Ensurethat To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then click 6 Close the Phone and M odems O ptions window 7 Closethe C ontrol Panel www dell com support dell com 42 Solving Problems T e 2H930bk1 book Page 43 Tuesday November 20 2001 5 02 PM BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work has a check next to it click the check to remove it and connect to the Internet CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance Resolving Other Technical Problems GO TO THE DELL SUPPORT WEBSITE Goto http support dell com for help with general usage installation and troubleshooting questions See D ell Technical Support Policy on page 98 for a description of the hardware and software support provided by D ell E MAIL DELL Goto http support dell co
28. F iles Power Problems Start U p Error M essages Video and M onitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Problems ouse Problems Keyboard P roblems Drive Problems Network Problems Microsoft Windows Error M essages General Program Problems nternet Connection Problems E M ail Problems Resolving Other Technical Problems Reinstalling Drivers Resolving Software and Hardware ncompatibilities Using System Restore Reinstalling Windows XP Reinstalling WindowsMe Reinstalling Windows 2000 gt gt S 2 3 o m ct n O Ab P a e 2H930bk1 book Page 22 Tuesday November 20 2001 5 02 PM Finding Solutions i Sometimes it s difficult to figure out where to go for answers U se this chart k to help you quickly find the answers to your questions _ 5 START HERE 8 YES Press a key or move the YES Is the power light blinking mouse See the Tell Me How help file for information on NO standby mode www dell com Did you hear more than one 5 Get technical assistance from beep when you turned on the Dell See page 100 computer d Are you seeing an error YES 4 message before Windows See page 25 starts 22 Solving Problems e 2H930bk1 book Page 23 Tuesday November 20 2001 5 02 PM m video
29. NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU Appendix 121 gt e 2H930bk1 book Page 122 Tuesday November 20 2001 5 02 PM www dell com support dell com 122 Appendix DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to D ell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty
30. PC Cards Dell does not accept liability for lost data or software D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If D ell repairs or replaces a product its warranty term is not extended Appendix 123 gt e 2H930bk1 book Page 124 Tuesday November 20 2001 5 02 PM Limited Warranty Coverage During Year Two D uring the second year of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s C ustomer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations where applicable will be made freight collect D ell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to D ell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacemen
31. Peripherals program are not covered Batteries for portable computers are covered only duringthe initial one year period of thislimited warranty Coverage During Year One D uring the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to D ell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return s M aterial Authorization Number You must ship the products back to D ell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect am NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repai
32. RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse will appear to be nonfunctional To make the mouse function properly 1 W hile your computer is on remove the power cable from the back of the computer Pressing the power button does not clear the computer s settings and does not restore mouse functionality CHECK THE MOUSE SETTINGS Windows XP 1 Click the Start button click C ontrol Panel and then click Printers and O ther H ardware 2 Click M ouse Try adjusting the settings Windows M e and Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the M ouse icon Try adjusting the settings 34 Solving Problems M ouse Problems IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER RECONNECT THE MOUSE CABLE 1 Press Ctrl Esc to display the Start menu 2 In Windows XP typethe letter u and then type the letter u again In W indows M e and Windows 2000 use the keyboard arrow keys to highlight Shut D own and then press the Enter key 3 After the computer turns off reconnect the mouse cable as shown on the START HERE sheet for your computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on your computer e 2H930bk1 book Page 35 Tuesday November 20 2001 5 02 PM IF A WIRELESS DEVICE BEGINS TO OPERATE IMPROPERLY AND A USB DEVI
33. REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the C hange or Remove Program icon 6 See the program documentation for installation instructions Windows M e and Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Add Remove click C hange Remove in W indows 2000 and follow the prompts on the screen 5 See the program documentation for installation instructions General Program Problems program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you to solve the problem A program stops responding END THE PROGRAM 1 Simultaneously press lt Ctrl Shift lt Esc 2 In Windows XP and W indows 2000 click the Applications tab and then select the program that is no longer responding In Windows M e just select the program that is no longer responding 3 Click the End Task button e 2H930bk1 book Page 41 Tuesday November 20 2001 5 02 PM program error causes the system to lock up K HINT ScanDisk may run when you restart the computer Follow
34. XP System Restore Wizard In Windows XP you can manually create restore points or you can use the System Restore W izard to create the restore points for you To usethe System Restore W izard click the Start button click H elp and Support Click System Restore and then follow the instructions on the screen You can also create and name a restore point if you are logged on asthe computer administrator or a user with administrator rights Manually Creating the Restore Points 1 Click the Start button point to All Programs Programs in W indows gt Accessories gt System Tools and then click System Restore 2 Click Create a restore point 3 Click Next 4 Type a name for your new restore point in the Restore point description field T he present date and time are automatically added to your restore point 5 Click Create click Next in W indows M e 6 Click OK click Close in Windows Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using D evice Driver Rollback see page 45 If that is unsuccessful then use System Restore o NOTICE Before restoring the computer to an earlier time save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Clickthe Start button point to All Programs Programs in W indows M e Accessories Sy
35. click Display 4 Follow the instructions shown on the screen TO ACCESS HELP IN WiNDOWS 2000 1 Click the Start button and then click H elp 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem and then click D isplay 5 Follow the instructions shown on the screen 24 Solving Problems T e 2H930bk1 book Page 25 Tuesday November 20 2001 5 02 PM Power Problems K HINT See the Tell Me How help file for information on the CHECK THE POWER LIGHT When the power light is lit or blinking the standby mode computer has power If the power light is blinking the computer is standby mode press a key on the keyboard or move the mouse If the power light Is off the computer is either not turned on or is not receiving electrical power TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working by testing it with another device such as a lamp CHECK THE POWER CABLE CONNECTION Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector CONNECT THE COMPUTER DIRECTLY Te AN ELEC recAl OO HE TS Bypass power protection devices power strips and the extension cable to verify that the computer turns on SWAP THE COMPUTER AND MONITOR POWER CABLES Swapthe computer and monitor power cables to determine if the power ca
36. contact D ell s Customer Technical Support within the warranty period To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return M aterial Authorization Number You must ship the products back to D ell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software e 2H930bk1 book Page 139 Tuesday November 20 2001 5 02 PM D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If D ell repairs or replaces a product its warranty term is not extended Coverage During Years Two and Three During the second and third years of this limited warranty D ell will
37. covered under this limited warranty that are returned to Dell s facility To request limited warranty service you must contact D ell s Customer Technical Support within the limited warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If limited warranty service is required D ell will issue a Return M aterial Authorization Number You must ship the products back to D ell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If D ell repairs or replaces a product its limited warranty term is not extended Limited Warranty Coverage During Years Two Three and Four D uring the second third and fourth years of this limited warranty D
38. driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system To view other contents on the R esourceC D 1 Verify that your computer is selected in the System M odel list 2 Verify that your operating system is selected in the O perating System list 3 Select thetype of device in the D evice Type list o NOTICE The AesourceCD contains drivers for devices that are not part of your computer Only reinstall the specific drivers for hardware included in your computer Other wise your computer might not work correctly 4 Select atopic in the Topic list If you select D rivers in the Topic list and a particular driver is not listed then that driver is not required by your operating system Using the Windows XP Device Driver Rollback TheW indows XP D evice Driver Rollback can replace a device driver with the previously installed version if you install a new device driver that causes system instability If you cannot reinstall your previous driver with the Driver Rollback process then use System Restore see page 49 to attempt to return your operating system to its previous operating state before the new device driver installation Click the Start button and then right click M y C omputer Click Properties Click the ardware tab and then click D M anager gt UU N HL In the D evice M anager window rig
39. ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s Customer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect D ell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to D ell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you T he limited warranty term for a replacement part is the remainder of the limited warranty term e 2H930bk1 book Page 131 Tuesday November 20 2001 5 02 PM e You will pay D ell for replacement parts when the replaced part is not returned to D ell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to D ell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not require
40. marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by M acrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by M acrovision Corporation and is intended for home and other limited viewing uses only unless other wise authorized by M acrovision Corporation Reverse engineering or disassembly is prohibited November 2001 P N 2H930 Rev A01 e 2H930bk1 book Page 3 Tuesday November 20 2001 5 02 PM Contents 5 9 When Using Your Computer o a a a a 9 Ergonomic Computing a 10 When Working Inside Your 12 Protecting Against Electrostatic Discharge 13 1 Setting Up ConnectingaPrinter 0 000 000 0084 16 Parallel ooo lens 16 USB Printer aud dox ob EOM 17 Installing the Printer Driver aaa 18 Transferring Information to a New Computer Windows XP Only 18 Setting Up a Home and Office Network Windows XP Only 19 Turning Off the 20 WIBdOWS XP uuo xo dex eR ORR EROS xx Oy Xo 9x3 20 WindowsMeandWindows2000
41. press the power button to ground the system board 4 Open the computer cover see page 65 K 51 necessary remove a memory module a Pressout the securing clip at each end of the memory module 4 connector am b Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector 74 Adding Parts T e 2H930bk1 book Page 75 Tuesday November 20 2001 5 02 PM 6 Toinsert a module press out the securing clip at each end of the memory module connector memory module connectors securing clips 2 notches 2 memory module 21 connector A 2 pu C 4 tou Ww 22 step 6 step 7 zi e 7 Align the notches on the bottom of the module with the crossbars in the connector o NOTICE To avoid breaking the memory module do not press near the middle of the module 8 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 9 Close the computer cover see page 87 10 Connect your computer and devices to their electrical outlets and turn them on Adding Parts 75 gt e 2H930
42. the FF If your computer lock n re unablet TURN THE COMPUTER your computer locks up and you are unable to ee ae get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform a M icrosoft W indows shutdown A solid blue screen appears K HINT ScanDisk may run when you restart the computer Follow the TURN THE MPUTER OFF If your computer locks up and you are unable to X COMPU y y instructions on the screen get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then press the power button again to turn on the computer T he solid blue screen appears because you were not able to perform a proper W indows shutdown You might lose data if you are unable to perform a M icrosoft Windows shutdown A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD W indows XP provides a Program C ompatibility W izard that configures a program to run in an environment more similar to older W indows operating system environments 1 Click the Start button point to All Programs gt Accessories and then click Program C ompatibility Wizard 2 On the welco
43. the Battery CAUTION Before you begin this procedure follow the safety instructions listed in When Working Inside Your Computer on page 12 A coin cell battery maintains computer configuration date and time information T he battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery N CAUTION A new battery can explode if it is incorrectly installed Replace the 3 V CR2032 battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 95 so that you can restore the correct settings in step 7 2 Open the computer cover see page 65 3 Locatethe battery socket BAT T ERY see page 66 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdri ver o NOTICE To avoid damage to the system board while you pry the battery loose be sure to insert the plastic screwdriver between the battery and the socket not the system board battery socket BATTERY ENS am 4 NWP r4 5 Insert the new battery into the socket with the side labeled facing up and snap it into place Appendix 97 4 www dell com support dell com am 98 Appendix
44. the power cable to your computer Reattach the front door as described on page 62 Opening the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 Shut down the computer see page 20 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTI CE Ensure that there is sufficient space to support the open cover at least 30 cm 1 ft of desk top space Lay the computer on its side so that the arrow on the bottom of the computer points up L ocated the two release buttons shown in the illustrations T hen press the two release buttons as you lift the cover Adding Parts 65 2H930bk1 book Page 66 Tuesday November 20 2001 5 02 PM release button UulOo 2 J op 340oddns Q Y LLLLLLLL LLLLLLL LLLLLLL LLL LLLLLLLL release button back of computer an Adding Parts 66 e 2H930bk1 book Page 67 Tuesday November 20 2001 5 02 PM Looking Inside Your Computer CAUTION Before you begin an
45. to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which D ell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty e 2H930bk1 book Page 141 Tuesday November 20 2001 5 02 PM e Total Satisfaction Return Policy U S and Canada Only If you are an end user customer who bought new products directly from a D ell company you may return them to D ell within 30 days of the date of invoice for a refund or credit of the product purchase price If you are an end user customer who bought reconditioned or refurbished products from a Dell company you may return them to D ell within 14 days of the date of invoice for a refund or credit of the product purchase price either case the refund or credit will not include any shipping and handling charges shown on your invoice If you are an organization that bought the products under a written agreement with D ell the agreement may contain different terms for the return of products than specified by this policy To return products you must contact D ell C ustomer Service to receive a Credit Return Authorization Number
46. up and out of the bay i 3 7 Attach the rails to the hard drive using the two screws attached to the 5 3 5 inch drives Rails for poils B a second hard drive are l E inside the hard Ensure that the rail tabs are positioned at the back of the hard drive rive bay i NOTICE Do not install any drive into the lower hard drive bay until after you 9 have removed the green drive rails from the inside of the hard drive cage z 8 Removethe first hard drive from the upper bay and install it in the 5 Disconnect the power cable and the data cable from the back of the first hard drive b Pressin the two green rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power cable and the data cable to the back of the first hard drive 78 Adding Parts T e 2H930bk1 book Page 79 Tuesday November 20 2001 5 02 PM 9 Gently slide the new hard drive into the upper bay until you hear a click X rail tabs 2 I second hard drive IL in upper bay gam first hard drive in lower bay _ hard drive cage 10 Connect a power cable to the drive 4 o NOTI CE Match the colored strip on the cable with pin 1 on the drive am Adding Parts 79 ni a WY e 2H930bk1 book Page 80 Tuesday November 20 2001 5 02 PM 11 L
47. 0 Tuesday November 20 2001 5 02 PM 5 Contacting Dell K HINT Toll free numbers W hen you need to contact D ell use the telephone numbers codes and k are for use within the electronic addresses provided in the following tables If you need assistance which they are determining which codes to use contact local or an international E operator See Dell Technical Support Policy on page 98 for a description of the hardware and software support provided by D ell Contact Numbers and Addresses Country City Department Name or Service Area Area Codes International Access Code Website and E mail Address Local Numbers and Country Code Toll Free Numbers City Code Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires Tech Support and Customer are toll free 1 800 444 0733 International Access Code 00 Sales toll free 1 800 444 3355 Country C ode 54 Tech Support Fax 11 4515 7139 City Code 11 Customer C are Fax 11 4515 7138 W ebsite wwwdell com ar Australia Sydney Home and Small Business 1 300 65 55 33 International Access Code 0011 Government and Business toll free 1 800 633 559 Country C ode 61 Preferred Accounts Division PAD toll free 1 800 060 889 City Code 2 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 100 Appendix T am
48. 930bk1 book Page 115 Tuesday November 20 2001 5 02 PM Regulatory Information Electromagnetic Interference EM I is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal C ommunication Services PCS These licensed services along with unintentional radiators such as digital devices including computer systems contribute to the electromagnetic environment Electromagnetic C ompatibility EM isthe ability of items of electronic equipment to function properly together in the electronic environment W hile this computer system has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures da e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Movethe computer away
49. CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent static damage discharge static electricity from your body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer You can also take the following steps to prevent static damage e Do not remove items from their antistatic packing material until you are ready to install them in your computer Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging e 2H930bk1 book Page 14 Tuesday November 20 2001 5 02 PM lt a a E p T o 2 E T z z gt o SJ 14 lt a 45 e 2H930bk1 book Page 15 Tuesday November 20 2001 5 02 PM SECTION 1 Setting Up Connecting a Printer Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only Turning Off the Computer 34
50. CE IS CONNECTED TO A FRONT PANEL USB CONNECTOR RECONNECT THE USB DEVICE TO THE FRONT PANEL USB CONNECTOR Any USB device s connected to the front panel USB connector s can cause interference with a wireless device CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Keyboard Problems RECONNECT THE KEYBOARD CABLE Shut down the computer see page 20 reconnect the keyboard cable as shown on the START H ERE sheet for your computer and then restart the computer IF A WIRELESS DEVICE BEGINS TO OPERATE IMPROPERLY AND A USB DEVICE IS CONNECTED TO A FRONT PANEL USB CONNECTOR RECONNECT THE USB DEVICE TO THE FRONT PANEL USB s CONNECTOR Any USB device s connected to the front panel USB connector s can cause interference with a wireless device CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Drive Problems If you cannot save a file to a floppy disk ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP Click the Start button and then click M y C omputer In W indows M e and W indows 2000 double click the M y C omputer icon on the W indows desktop If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive Solving Problems 35 2 e 2H930bk1 book Page 36 Tuesday November 20 2001 5 02 PM www dell com support dell com 2
51. Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan 230 50 Hz in most of Europe the M iddle East and the Far East am rrrrrrrrrr Also be sure that your monitor and attached devices are electrically rated to operate with the AC power available in your location e avoid shorting out your computer when disconnecting a network cable first unplug the cable from the network adapter on the back of your computer and then from the network jack W hen reconnecting a network cable to your computer first plug the cable into the network jack and then into the network adapter e help avoid possible damage to the system board wait 5 seconds after turning off the computer before disconnecting or connecting a non U SB device from the computer e 2H930bk1 book Page 10 Tuesday November 20 2001 5 02 PM e To help prevent electric shock plug the computer and device power cables into properly grounded power sources T hese cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs e help protect your computer from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterr
52. FFrrFrTrT parallel connector Lp rrrrrrrrr ah An NV serial connector E 2 keyboard connector g e __ mouse connector gt fl USB connectors 1 rrrrrrrr rrrrrrrr line out jack J line in jack b 711 7111797117 1107 video connector microphone jack 7111111111 11111717111711 Adding Parts 61 Lig QNS 9 e 2H930bk1 book Page 62 Tuesday November 20 2001 5 02 PM Reattaching the Front Door and Hinge Arms To prevent damage to your computer the front door is designed to break away if it is lifted up too far If the front door breaks away you might need to reattach both the front door and the hinge arms Reattaching the Front Door 1 Shut down the computer see page 20 2 Lower the hinge arms to the vertical position www dell com support dell com 3 Align the two clips on the inside of the front door with the two hinge arms 4 Press inward on the front door until it clips to both hinge arms front door clips 2 62 Adding Parts hinge arms 2 e 2H930bk1 book Page 63 Tuesday November 20 2001 5 02 PM Reattaching the Hinge Arms N CAUTION Before you beg
53. INCIDENTAL OR CONSEQUENTIAL DAM AGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU www dell com support dell com 128 Appendix e 2H930bk1 book Page 129 Tuesday November 20 2001 5 02 PM T hese provisions apply to D ell s three year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which D ell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Four Year Limited Warranty U S Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T helimited warranty term is four years beginning on the date of invoice as further described in the following text D amage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external
54. JURISDICTION TO JURISDICTION Appendix 133 gt e 2H930bk1 book Page 134 Tuesday November 20 2001 5 02 PM www dell com support dell com 134 Appendix DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to D ell s one year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a product or portion of a product the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance wi
55. Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If D ell repairs or replaces a product its warranty term is not extended THISLIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU M AY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND
56. R INTERRUPT REQUEST CONFLICTS See page 46 5 2 Modem Problems U K HINT Connect the modem to an analog EIE UNE Jue ONY Fue CHECK THE CONNECTION Verify that the telephone lineis connected to the gt modem does not operate green jack on the modem T he green line in jack has either a LINE IN label or a connector shaped icon next to it M ake sure you hear a click when you insert the telephone line connector while it is connected to a digital telephone network CHECK THE TELEPHONE Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL If Rad you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack with the telephone line CHECK THE TELEPHONE LINE Try using different telephone line If you are using a line that is 10 ft 3 m or more in length try a shorter one 32 Solving Problems T e 2H930bk1 book Page 33 Tuesday November 20 2001 5 02 PM VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Network and Internet C onnections 4 Click Internet O ptions 5 Click Network D iagnostics and perform the connectivity tes
57. Small Business C ustomer C are Switchboard Fax Technical Support U pplands Vasby Sweden Fax Switchboard W ebsite support euro dell com E mail den support Q dell com E mail Support for Servers Nordic server support Q dell com General Support General Support Technical Support Technical Support Fax Relational C ustomer C are H ome Small Business C ustomer C are Fax Switchboard W ebsite support euro dell com E mail fin support dell com Area Codes Local Numbers and Toll Free Numbers 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 45170182 45170184 32875505 45170100 46 0 859005594 45170117 1 800 148 0530 01 899 753 0777 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 Appendix 103 v Zi P TS Country City International Access Code Country Code City Code France Paris M ontpellier International Access C ode 00 Country C ode 33 City Codes 1 4 www dell com support dell com G ermany L angen International Access C ode 00 Country C ode 49 City Code 6103 G uatemala 104 Appendix e 2H930bk1 book Page 104 Tuesday November 20 2001 5 02 PM Department Name or Service Area Website and E mail Address H ome and Small Business Technical Support Customer Care Switchboard Switchboard Alternative Sales Fax Fax Alternative
58. T Postscript Imaging and Printing Specifications ENGLISH LOCALIZATION Completed by Information Development Heavily outlined boxes completed by Agency DOCUMENT TITLE Dimension 4300 Solutions Guide PATH SASYSTEMS Green Lantern Solutions A01 English LANGUAGES English Translation Agency PART and REVISION 2H930 A01 a __ _ NUMBER SPEC SHEET Mike Whaley PREPARED BY DATE SPEC SHEET 11 05 01 COMPLETED CONTACTS Cathy Brown Karen Johnson Cathy _Brown Dell com 512 723 9330 Karen_Johnson Dell com 512 728 0218 AMF PRINT IPC EMF APCC CCC BCC VENDOR AND OR REGIONS COMPUTER SOURCE _X_Dell PC Other Dell PC Other APPLICATION SFTWR X Frame 6 0 ___ Word ___ Frame ___ Word FOR BOOK _ Quark Other ___ Quark Other APPLICATION SFTWR Frame ___ Word ___ Frame ___ Word FOR COVER _ _ Quark Other JJ o ___ Quark Other FILE TYPE X Postscript Other Postscript Other PS DRIVER USED X Scitex Dolev400 PSM L2 Scitex Dolev400 PSM L2 Other o Other COLORS COVER Cover SEPARATIONS TEXT BODY Proc Black and Spot PMS 2860V _ Text Body MARKUP OR PROOF HALFTONE SCREEN COMPRESSED amp TESTED _ YES PAGE SIZE N A FOLDED FILE TRANSFER FTP Email FTP Email METHOD MEDIA _ Disk ee _ AGILE Other ___ Disk ___ AGILE Other Owner Mike Whaley Last Revised 06 9 01 Refer to deliverables matrix in supplier tool kit Dell Confidential Continu
59. TIONS DO NOT ALLOW THE EXCLUSION ORLIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAM AGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to D ell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice Sad or the separate service contract that you will receive d If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which D ell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Three Year Limited Warranty Canada Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T he warranty term is three years beginning on the date of invoice as described in the following text Appendix 137 gt www dell com support dell com am 138 Appendix e 2H930bk1 book Page 138 Tuesday November 20 2001 5 02 PM D amage due to shipping the products to you is covered
60. TO YOU DELL DOESNOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THISLIMITED WARRANTY STATEMENT OR 4 LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES P INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU T hese provisions apply to Dell s two year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which D ell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Appendix 125 gt www dell com support dell com am 126 Appendix e 2H930bk1 book Page 126 Tuesday November 20 2001 5 02 PM Three Year Limited Warranty U S Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standar
61. asil Ltda C NPJ No 72 381 189 0001 10 D ell C ommercial do Brasil Ltda C NPJ No 03 405 822 0001 40 Avenida Industrial Belgraf 400 a 92990 000 Eldorado do Sul RS Brasil D ell Computer de C hile Ltda C oyancura 2283 Piso 3 Of 302 Providencia Santiago Chile D ell Computer de C olombia C orporation Carrera 7 115 33 Oficina 603 Bogota Colombia D ell Computer de M exico SA deC V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F 11950 M xico D F Appendix 143 gt e 2H930bk1 book Page 144 Tuesday November 20 2001 5 02 PM lt a a U T E U z 144 Appendix T Index A AGP card 76 audio See sound B battery disposal 97 replacing 97 BIOS 94 S cards adding 69 AGP 76 connectors 68 removing 72 CD drive fixing problems 36 CD RW drive fixing problems 37 computer back view 60 closing cover 87 crashes 40 error messages 25 front door 60 front view 60 2H930bk1 book Page 145 Tuesday November 20 2001 5 02 PM internal parts 67 opening cover 65 specifications 90 turning off 20 conflicts resolving software and hardware incompatibilities 46 contact numbers 100 cover closing 87 Opening 65 crashes 40 D Dell support policy 98 display See monitor drivers reinstalling 44
62. ation point beside the conflicting device or a red X if the device has been disabled D ouble click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices Double click the malfunctioning device type in the D M anager list D ouble click the icon for the specific device in the expanded list T he Properties window appears Resolve any IRQ conflicts If there isan IRQ conflict the D evice status area in the Properties window reports what expansion cards or devices are sharing the device s IRQ Solving Problems 47 _ e 2H930bk1 book Page 48 Tuesday November 20 2001 5 02 PM You can also use the W indows M e Hardware Troubleshooter To use the troubleshooter click the Start button and click H elp Click Troubleshooting in the What would you like help with list click H ardware amp system device problems click H ardware memory amp others and then click H ardware Troubleshooter n the H ardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Windows 2000 To check for conflicts on a computer running W indows 2000 perform the following steps Click the Start button point to Settings and click C ontrol Panel www dell com support dell com In the C o
63. ay and then click the Settings tab 4 Try different settings for Screen resolution and C olor quality Windows M e and Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the D isplay icon and then click the Settings tab 3 Try different settings for C olors and Screen area CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 d ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Seethe setup diagram supplied with the speakers If you have been listening to M P3 songs make sure that you did not turn the ADJUST THE SPEAKER If your speakers have volume controls player volume down or off adjust the volume bass or treble to eliminate distortion Solving Problems VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers BE SURE THAT HEADPHONES ARE NOT CONNECTED TO THE FRONT PANEL HEADPHONE Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone jack e 2H930bk1 book Page 29 Tuesday November 20 2001 5 02 PM ADJUST THE WINDOWS VOLUME CONTROL In Windows XP click the speaker icon in the lower right corner of your screen In W indows M e or 2000 double click the speaker icon in the lower right corner of your screen Be sure
64. ay not cause harmful interference e 2H930bk1 book Page 117 Tuesday November 20 2001 5 02 PM e Thisdevice must accept any interference received including interference that may cause undesired operation Class A T his equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules T hese limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment T his equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications O peration of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B T his equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules T hese limits are designed to provide reasonable protection against harmful interference in a residential installation T his equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications H owever there is no guarantee that interference will not occ
65. bk1 book Page 76 Tuesday November 20 2001 5 02 PM o NOTI CE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 11 Right click the M y C omputer icon and then click Properties 12 Click the General tab 13 To verify that the memory is installed correctly check the amount of memory RAM listed Replacing the AGP Card N CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 www dell com support dell com 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then d press the power button to ground the system board am 4 Open the computer cover see page 65 5 Press the card clip lever on the side of the AGP card to release the card from the slot connector and remove the card AGP card card clip N b lever ee A AGP card clip slot connector back of computer 76 Adding Parts T e 2H930bk1 book Page 77 Tuesday November 20 2001 5 02 PM 6 Toreplace the AGP card gently press it down into the slot connector until it clicks into pla
66. ble from D ell on the World Wide Web at accessories us dell com M ost D ell computer systems are classified for Class B environments owever the inclusion of certain options can change the rating of some configurations to Class A To determine the electromagnetic classification for your system or device refer to the following sections specific for each regulatory agency Each section provides country specific EM C EM I or product safety information FCC Notices U S Only M ost Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your systemis considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by D ell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device m
67. ble is defective CHECK FOR INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other causes of interference power extension cables keyboard and mouse extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet CHECK THE POWER PROPERTIES See the Tell M eHow help file or search for the keyword standby in the H elp and Support Center in W indows XP and W indows M e Help in Windows 2000 To access help files see page 24 Start Up Error M essages OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 100 Solving Problems 25 e 2H930bk1 book Page 26 Tuesday November 20 2001 5 02 PM www dell com support dell com K HINT See the 26 documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor Solving Problems INSERT BOOTABLE The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Thereisafloppy disk in the floppy drive Remove the floppy disk and restart the computer Video and Monitor Problems f the screen is blank CHECK THE VIDEO CABLE CONNECTION Check for bent pins most video cable connectors have missing pins but not bent pins Ensure that the video cable is
68. book Page 132 Tuesday November 20 2001 5 02 PM If D ell elects to exchange a system or component the exchange will be made in accordance with D ell s Exchange Policy in effect on the date of the exchange In any instance in which D ell issues a Return M aterial Authorization Number D ell must receive the product s for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty T hese provisions apply to D ell s four year limited warranty only For provisions of any on site service contract covering your system refer to the separate on site service contract that you will receive One Year Limited Warranty Canada Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T he limited warranty term is one year beginning on the date of invoice asfurther described in the following text D amage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to S external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preven
69. brightness MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 2 ft 60 cm away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans 4 fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality DEGAUSS DEMAGNETIZE THE MONITOR See the documentation that came with your monitor RUN THE MONITOR SELF TEST Seethe documentation that came with your monitor RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell M eH ow help file for instructions To access help files see page 24 Solving Problems 27 e 2H930bk1 book Page 28 Tuesday November 20 2001 5 02 PM www dell com support dell com K HINT The volume control in some M P3 players overrides the Windows volume setting 28 Sound and Speaker Problems CHECK FOR ADDITIONAL ADJ USTMENTS Seethe documentation that came with your monitor for any additional adjustments that your monitor may require ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click the Start button and then click C ontrol Panel 2 Click Appearance and Themes 3 Click Displ
70. causes including accident abuse misuse problems with electrical power servicing not authorized by D ell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by D ell am This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or Dell Software amp Peripherals products M onitors keyboards and mice that are D ell branded or that are included on D ell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software amp Peripherals program are not covered Batteries for portable computers are covered only duringthe initial one year period of thislimited warranty Appendix 129 gt www dell com support dell com am 130 Appendix e 2H930bk1 book Page 130 Tuesday November 20 2001 5 02 PM Limited Warranty Coverage During Year One D uringthe one year period beginning on the invoice date D ell will repair or replace products
71. ce Press the card clip lever while inserting the card into the slot connector AGP card 1 card clip NU lever M S AGP card clip a slot connector back of computer Adding a Second Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 am 4 4 Your computer includes hard drive To add a second hard drive 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Unpackthe drive and prepare it for installation See the drive documentation to ensure that the drive is set up for your computer 5 Open the computer cover see page 65 Adding Parts 77 4 e 2H930bk1 book Page 78 Tuesday November 20 2001 5 02 PM E K HINT Two sets of rails 6 Remove the two green plastic rails from the inside of the hard drive are attached to the inside bay of the computer cover mE Use the two longer rails These rails are not attached to the inside of the hard drive bay with H on 5 25 inch drives screws To remove the rails gently pull the rails
72. ching an unpainted metal surface on come with their own the back of the computer operating software and documentation After you Your computer includes a floppy drive and a or DVD drive You can add due parato the other devices such as a Zip drive a CD RW drive or tape drive documentation that came with the drive for 5 25 Inch Devices instructions on installing and using the drive CAUTION Before you begin any of the procedures in this section software follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your 4 computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Unpackthe drive and prepare it for installation See the documentation that came with the drive to ensure that the drive is set up for your computer 5 Removethe two short green plastic rails from the inside of the computer cover T hese rails are not attached to the computer cover with screws To remove the rails gently ease the rails up and out 6 Attach the rails to the drive using the two screws supplied with the drive Ensure that the rail tabs are positioned at the bac
73. connected as shown on the START H ERE sheet for your computer PRESS THE MONITOR POWER Besurethat you firmly pressed the monitor power button CHECK THE POWER LIGHT W hen the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working by testing it with another device such as a lamp SWAP THE COMPUTER AND MONITOR POWER CABLES Swapthe computer and monitor power cables to determine if the power cable is defective TEST THE VIDEO EXTENSION CABLE IF USED If you are using a video extension cable and removing the cable solves the problem the cable is defective TEST THE MONITORC If another monitor is available connect it to the computer e 2H930bk1 book Page 27 Tuesday November 20 2001 5 02 PM CHECK THE BACK PANEL LIGHTSC If all four lights below the serial connector see page 61 are not green call D ell for technical assistance see page 100 CHECK THE POWER PROPERTIES See the Tell M eHow help file or search for the keyword standby in the H elp and Support Center in W indows XP and W indows Help in Windows 2000 To access help files see page 24 f the screen is difficult to read ADJUST THE CONTRAST AND BRIGHTNESS See the documentation that came with your monitor for instructions on adjusting the contrast and
74. connection T he light blinks amber when there is any network traffic If the light is dark try replacing the network cable 38 Solving Problems T e 2H930bk1 book Page 39 Tuesday November 20 2001 5 02 PM RESTART THE COMPUTER Tryto log to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Microsoft windows Error M essages X 15 NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS V lt gt Donotusethese characters in filenames NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use some cases you might have to restart your computer to restore computer resources If so try running the program that you want to use first TAHE FILE BEING COPIED 1S LARGE FOR THE DESTINATION DRIVE Thefilethat you are trying to copy is too large to fit on the disk Try copying the file to a blank disk or use a larger capacity disk Solving Problems 39 d d v www dell com support dell com 40 Solving Problems e 2H930bk1 book Page 40 Tuesday November 20 2001 5 02 PM A
75. connector microprocessor fan AGP page 76 connector FAN z PCI card connectors PCI 1 PCI4 page 69 microprocessor connector CPU CD audio connector CD IN front panel audio cable connector telephony voice modem FRONTAUDIO connector M ODE M back of computer On computers with the optional telephony modem 68 Adding Parts e 2H930bk1 book Page 69 Tuesday November 20 2001 5 02 PM Adding Cards CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover T he computer s card connectors allow you to install different types of devices such as modems network adapters and video cards 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 65 To raise the securing lever press the tab until it is free from the latch 4 and then lift the lever am Ul a Adding Parts 69 4
76. d to advise or remind you of appropriate backup and other procedures General Provisions THISLIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU M AY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA 4 PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE B LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAM AGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAM AGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU Appendix 131 gt www dell com support dell com am 132 Appendix e 2H930bk1
77. d practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T helimited warranty term isthree years beginning on the date of invoice as described in the following text D amage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by D ell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by D ell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or D ell Software amp Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software amp Peripherals program are not covered Batteries for portable computers are covered only during the in
78. e computers CR2032 coin cell 3 Present only on computers with built in audio capabilities 92 Appendix am e 2H930bk1 book Page 93 Tuesday November 20 2001 5 02 PM Physical Height x W idth x Depth W eight Environmental Temperature O perating Storage Relative humidity M aximum vibration O perating Storage M aximum shock O perating Storage Altitude O perating Storage 42 5 x 18 1 x 44 7 cm 16 7 x 7 1x 17 6 inches 12 7 kg 28 Ib 10 to 35 50 to 95 F 40 to 65 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 1 2 octave min 0 5 at 3 to 200 Hz at 1 2 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 670 m 50 to 35 000 ft At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Appendix 93 4 2H930bk1 book Page 94 Tuesday November 20 2001 5 02 PM T he system setup program contains the standard settings for your o NOTI CE Unless you are an expert computer user don t change the settings for this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Dell Dimension 4300 Standard Settings T 5 com
79. ed on Back Page gt FILE NAME S amp PAGE COUNT Page Count Page Numbers gt Localization Supplier Full Cover AMF 2H930am1 ps Inside Blank Revise file name Or page count and Full Cover EMF 2H930em1 ps page number columns Or Full Cover APCC Or Full Cover CCC Or Full Cover BCC 2H930ap1 ps 2H930cc1 ps 2H930bp1 ps Title Page 2H930tp1 ps Includes Copyright TOC 2H930tc1 ps 3 8 Safety Instructions 2H930si1 ps 9 14 Section 1 2H930c11 ps 15 20 Section 2 2H930c21 ps 21 58 Section 3 2H930c31 ps 59 88 Appendix 2H930c41 ps 89 144 Index 2H930ix1 ps 145 148 TOTAL PAGE COUNT SPECIAL INSTRUCTIONS Add blank pages needed to complete signatures Any document 3 pages or more please add blank pages at the end of book to equal mul tiples of 4 8 16 or 32 Each new language begins on an odd numbered page and ends on an even numbered page For Hebrew add blank pages at the end of the Hebrew document This would resemble the beginning of the document sections for all other lan guages Keep in mind that Hebrew documents are read from RIGHT to LEFT Any blank pages will follow the last page of the Hebrew document TRANSLATION INSTRUCTIONS Please refer to the Supplier Tool Kit This documents requires front and back Multilanguage covers Please use the most current template to create these covers Dell Confidential
80. es or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 T hailand Technical Support toll free 0880 060 07 International Access Code 001 Customer Service Penang M alaysia 604 633 4949 Country C ode 66 Sales toll free 0880 060 09 Appendix 111 gt v Y2 e 2H930bk1 book Page 112 Tuesday November 20 2001 5 02 PM E Country City Department Name or Service Area Area Codes International Access Code Website and E mail Address Local Numbers and 7 Country Code Toll Free Numbers 5 City Code o Trinidad Tobago General Support 1 800 805 8035 Bracknell Technical Support C orporate Preferred 0870 908 0500 International Access Code 00 ccounts PAD 1000 employees Country Code 44 Technical Support Direct PAD and general 0870 908 0800 City Code 1344 Global Accounts C ustomer C are 01344 723186 Home and Small Business C ustomer 0870 906 0010 Corporate C ustomer C are 01344 72 3185 gt Preferred Accounts 500 5000 employees 01344 723196 Customer Care Central Government C ustomer C are 01344 723193 Local Government C ustomer C are 01344 723194 H ome Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860456 W ebsite support euro dell com E mail dell direct support dell com 112 Appendix T Country City International Access Code Country Code City Code U S A Austin Texa
81. ess General Support Technical Support Server Technical Support Outside of Japan Server Technical Support Dimension and Inspiron Technical Support Outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support Outside of Japan D ell Precision OptiPlex and Latitude 24 H our Automated Order Service Customer Care Business Sales Division U p to 400 employees Preferred Accounts Division Sales ver 400 employees Large Corporate Accounts Sales O ver 3500 employees Public Sales Government agencies educational institutions and medical institutions Global Segment Japan Individual U ser Faxbox Service Switchboard W ebsite support jp dell com Technical Support Sales C ustomer Service Seoul Korea Customer Service Penang M alaysia Fax Switchboard Area Codes Local Numbers and Toll Free Numbers 1 800 682 3639 toll free 0120 1984 35 81 44 556 4152 toll free 0120 1982 26 81 44 520 1435 toll free 0120 1984 33 81 44 556 3894 044 556 3801 044 556 4240 044 556 3494 044 556 3433 044 556 3440 044 556 3440 044 556 3469 044 556 1657 044 556 3490 044 556 4300 toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 am Country City International Access Code Country Code City Code Latin America Lu
82. from the receiver e Plugthe computer into a different outlet so that the computer and the receiver are on different branch circuits f necessary consult a D ell Technical Support representative or an experienced radio television technician for additional suggestions D ell computer systems are designed tested and classified for their intended electromagnetic environment T hese electromagnetic environment classifications generally refer to the following harmonized definitions e Class A Is typically for business or industrial environments e Class is typically for residential environments Appendix 115 gt e 2H930bk1 book Page 116 Tuesday November 20 2001 5 02 PM www dell com support dell com 116 A ppendix Information Technology Equipment ITE including peripherals expansion cards printers input output 1 0 devices monitors and so on that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system A Notice About Shielded Signal C ables U se only shielded cables for connecting peripherals to any D ell device to reduce the possibility of interference with radio communications services U sing shielded cables ensures that you maintain the appropriate EM C classification for the intended environment For parallel printers a cable is available from D ell If you prefer you can order a ca
83. he sequence indicated N CAUTION Do not attempt to service the computer yourself except as explained in this guide and elsewhere in Dell documentation Always follow installation and service instructions closely 1 Turn off the computer see page 20 2 Turn off all devices e 2H930bk1 book Page 13 Tuesday November 20 2001 5 02 PM Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer W hile you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components 4 Disconnect any devices connected to the computer including the monitor from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 5 Disconnect the power cable to your computer and then press the power button to ground the system board In addition take note of these safety guidelines when appropriate e When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned e Handle components and cards with care Don t touch the components on a card Hold a card by its edges or by its metal bracket N
84. he title that display the system processor L2 cache service tag and the version number of the BIOS O ptions A scrollable box listing optionsthat definethe configuration of your computer including installed hardware power conservation and security features Fieldsto the right of the listed options contain settings or values T he settings and values that you can change are brighter on the screen other settings and values are set by the computer and cannot be changed W hen Enter appears to the right of an option press Enter to access a pop up menu of additional options Key functions A line of boxes across the bottom of all system setup screens that lists keys and their functions within the system setup program Help Press F1 for information on the option that is selected highlighted Clearing Forgotten Passwords CAUTION Before you begin this procedure follow the safety instructions listed in When Working Inside Your Computer on page 12 Appendix 95 e 2H930bk1 book Page 96 Tuesday November 20 2001 5 02 PM If you forget your user or setup password you cannot operate your computer or change settings in the system setup program until you clear the forgotten password s NOTICE This process erases both the system and setup passwords 1 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical
85. ht click the device for which the new driver was installed and then click Properties Click the D rivers tab 6 Click Roll Back D river Solving Problems 45 K HINT The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase If you installed any additional hardware those drivers may not be displayed by the ResourceCD f those drivers are not displayed exit the ResourceCD program and refer to the documentation and drivers that came with that product _ e 2H930bk1 book Page 46 Tuesday November 20 2001 5 02 PM Resolving Software and Hardware Incompatibilities W indows XP W indows M e and W indows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured Windows XP To check for conflicts on a computer running W indows XP perform the following steps Click the Start button and then click C ontrol Panel www dell com support dell com Click Performance and M aintenance and then click System Click the H ardware tab and then click the D evice M anager button jW N In the D evice M anager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled d 5 Double click any conflicting device listed to bring up
86. i n alimentaci n 115 230 VAC Frecuencia 60 50 Hz Consumo de corriente 3 0 1 5 A Limited Warranties and Return Policy D ell branded hardware products purchased in the U S or C anada come with either a one year limited warranty a two year limited warranty a three year limited warranty or a four year limited warranty U S only To determine which warranty you purchased see the D ell invoice that accompanied your computer T he following sections describe these limited warranties the manufacturer guarantee for Latin America and the Caribbean and the return policy for the U S and Canada Appendix 119 4 e 2H930bk1 book Page 120 Tuesday November 20 2001 5 02 PM One Year Limited Warranty U S Only D ell Computer Corporation D ell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T he limited warranty term is one year beginning on the date of invoice asfurther described in the following text D amage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by D ell usage not in accordance with product in
87. in any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 1 Shut down the computer see page 20 2 Disconnect the power cable from your computer 3 Removethe front door if it is attached T he front door snaps off of the two hinge arms 4 Remove the front panel insert above the front door bay area Pull the bottom of the insert with your fingers to remove it front panel insert ND da use fingers to pull here Adding Parts 63 4 am e 2H930bk1 book Page 64 Tuesday November 20 2001 5 02 PM 5 Lift both hinge armsto the horizontal position 6 Usethetwo view slots to align the pivot bar with the two pivot bar slots view slots 2 pivot bar slots 2 pivot bar hinge arms in horizontal M ar www dell com support dell com o NOTI CE Using excessive force to pull the hinge arms into place may damage the arms or the front panel 7 Pull the arms toward you until they snap into place If the hinge arms don t snap back into place on the first attempt slightly reposition the arms and try again 64 Adding Parts T am e 2H930bk1 book Page 65 Tuesday November 20 2001 5 02 PM 10 11 After the hinge arms clip into place lower and raise the arms two or three times to properly seat them Reattach the front panel insert Reconnect
88. ion method This computer connects 5 Follow the instructions on the screen directly to the Internet enables the integrated firewall provided with Windows X P SettingUp 19 gt e 2H930bk1 book Page 20 Tuesday November 20 2001 5 02 PM Turning Off the Computer o NOTI CE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button K HINT If you are having Windows XP difficulty turning off your computer see General Mp Problems on 2 Click the Start button and then click Turn off C omputer page 40 3 Click Tum off T he computer automatically turns off after the shutdown process finishes 1 Save and close any open files and exit any open programs www dell com support dell com 4 Turn off your monitor and any other devices connected to power Windows Me and Windows 2000 1 Save and exit any programs and files you have open 2 Click the Start button and then click Shut D own 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK T he computer automatically turns off after the shutdown process finishes am 5 off your monitor and any other devices connected to power 20 Setting Up T e 2H930bk1 book Page 21 Tuesday November 20 2001 5 02 PM SECTION2 Solving Problems Finding Solutions Accessing Help
89. ion to pay for replacement parts if you do not return the replaced parts to D ell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions DELL MAKES NO EXPRESSWARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THIS LIMITATION MAY NOT APPLY TO YOU e 2H930bk1 book Page 137 Tuesday November 20 2001 5 02 PM e DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU M AY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAM AGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDIC
90. ir electrical outlets and turn them on o NOTI CE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 15 Install any drivers required for the drive as described in the drive documentation Closing the Computer Cover 1 Ensurethat all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Pivot the cover down and ensure that the release buttons click into place o NOTI CE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 4 Connect your computer and devices to their electrical outlets and turn them on Adding Parts 87 4 e 2H930bk1 book Page 88 Tuesday November 20 2001 5 02 PM lt a a U T E U z 88 Adding Parts T e 2H930bk1 book Page 89 Tuesday November 20 2001 5 02 PM SECTION 4 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy MMM Ah A ls e 2H930bk1 book Page 90 Tuesday November 20 2001 5 02 PM www del
91. itial one year period of this limited warranty e 2H930bk1 book Page 127 Tuesday November 20 2001 5 02 PM Limited Warranty Coverage During Year One D uringthe one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to D ell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return M aterial Authorization Number You must ship the products back to D ell in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and b
92. k of the drive 7 Open the computer cover see page 65 Adding Parts 81 e 2H930bk1 book Page 82 Tuesday November 20 2001 5 02 PM 8 Toremovethefront panel insert carefully press the panel out from the inside of the computer v i 2 s T M z securing tabs 4 _ front panel insert securing tab drive bay cover panel 7 front panel insert i 82 Adding Parts a e e 2H930bk1 book Page 83 Tuesday November 20 2001 5 02 PM 9 Gently slidethe drive into the bay until you hear a click am 4 4 10 Connect a power cable to the drive 11 Seethe documentation that came with the drive for instructions on connecting a drive cable to the drive and system board K HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master pP device and the device p D connected to the middle JE gt connector is the slave LE lt lt device Be sure the jumper S setting on the new device is set for cable select aun see the documentation that came with the drive for information power cable Adding Parts 83 4 www dell com support dell com am 84 Adding Parts e 2H930bk1 book Page 84 Tuesday November 20 2001 5 02 PM
93. k1 book Page 11 Tuesday November 20 2001 5 02 PM e Adjust the tilt of the monitor its contrast and brightness settings and the lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflections and glare on the monitor screen e Useachair that provides good lower back support e Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard or mouse e Always leave space to rest your hands while using the keyboard or mouse e Let your upper arms hang naturally at your sides e Sit erect with your feet resting on the floor and your thighs level When sitting make sure the weight of your legs is on your feet and not on the front of your chair seat Adjust your chair s height or use footrest if necessary to maintain proper posture Vary your work activities Try to organize your work so that you do not have to type for extended periods of time W hen you stop typing try to do things that use both hands am 4 NWP e 2H930bk1 book Page 12 Tuesday November 20 2001 5 02 PM monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of User www dell com support dell com arms at desk level feet flat on the d When Working Inside Your Computer Before you open the computer cover perform the following steps in t
94. k1 book Page 142 Tuesday November 20 2001 5 02 PM One Year End User Manufacturer Guarantee Latin America and the Caribbean Only Guarantee D ell Computer Corporation D ell warrants to the end user in accordance with the following provisions that its branded hardware products purchased by the end user from a Dell company or an authorized D ell distributor in Latin America or the Caribbean will be free from defects in materials workmanship and design affecting normal use for a period of one year from the original purchase date Products for which proper claims are made will at D ell s option be repaired or replaced at D ell s expense D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products Exclusions T his Guarantee does not apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the D ell point of sale within the guarantee period T he end user must always supply proof of purchase indicating name and address of the seller date of purchase model and serial number name and address of the customer and details of symptoms and configuration at the time of malfuncti
95. l com support dell com Specifications Microprocessor M icroprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width maximum AGP bus protocols PCI connectors PCI connector size PCI connector data width maximum Intel Pentium 4 microprocessor 8 KB first level integrated 256 KB at full microprocessor speed Intel 845 four 15 4Mb 512KB 400 M Hz data rate PCI and AGP PCI 33MHz AGP 66 MHz Y one 172 pins 32 bits 4x 2x modes at 1 5 V four 120 pins 32 bits M emory Architecture M emory connectors M emory capacities Minimum memory M aximum memory M emory type BIOS address Drives Externally accessible Internally accessible Available devices Ports and Connectors E xternally accessible Serial Parallel Video Keyboard M ouse USB H eadphone Audio e 2H930bk1 book Page 91 Tuesday November 20 2001 5 02 PM SDRAM PC 133 two 64 128 256 and 512 M B non ECC or ECC SDRAM 64 MB 512 MB 133 non ECC or ECC F 8000h two 5 25 inch bays two 3 5 inch bays two bays for 1 inch high IDE hard drives ATA 66 or ATA 100 Ultra DM A hard drive CD drive Zip drive DVD drive and CD RW drive 9 pin connector 16550C compatible 25 h
96. ligation to pay for replacement parts if you do not return the replaced parts to D ell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA 4 PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE B WARRANTY PERIOD SET FORTH ABOVE AND NOWARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAM AGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION ORLIMITATION OF
97. m and then click E M ail D ell in the C ommunicate list Send an e mail message to D ell about your problem you can expect to receive an e mail message from D ell within hours See D ell Technical Support Policy on page 98 for a description of the hardware and software support provided by D ell CALL DELL If you cannot solve your problem using the D ell support website or e mail service call D ell for technical assistance see page 100 See D ell Technical Support Policy on page 98 for a description of the hardware and software support provided by D ell Solving Problems 43 4 e 2H930bk1 book Page 44 Tuesday November 20 2001 5 02 PM Reinstalling Drivers o NOTICE The Dell support website http support dell com and the De Dimension ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work 2 correctly 5 j Dell installed the following drivers on your computer E Intel Chip Set Update Utility D river Installs the M icrosoft W indows operating system device installation files inf that tell the 9 operating system how certain chip set components should be configured for proper operation gt e ADI 97 Audio odec Driver Enables the optional built in sound controller to produce sound e Yamaha Wavetable D river Enables the optional built in sound controller to produce sou
98. me screen click Next Follow the instructions on the screen Solving Problems 41 e 2H930bk1 book Page 42 Tuesday November 20 2001 5 02 PM Internet Connection Problems If you have a problem with your Internet connection REVIEW MODEM PROBLEMS See page 32 TURN OFF CALL WAITING See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties Windows XP 1 Click the Start button and then click ontrol Panel 2 Click Printers and Other H ardware and then click Phone and M odem O ptions 3 Click to highlight your connection type in the displayed list 4 Click theDialing Rulestab and then click the E dit button 5 Click to place a checkmark in the To Disable C all Waiting box 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK Windows 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the M odems icon 3 In the M odems Properties window click Dialing Properties 4 Ensure that To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then click OK 6 Close the M odems Properties window 7 Closethe C ontrol Panel Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2
99. mputer If the Add New H ardware Wizard window appears click C ancel 4 Install the printer driver if necessary see Installing the Printer D river on page 18 USB Printer Follow the instructions that came with the USB printer to connect it to the computer If no information is provided then follow the instructions in this section 1 Install the printer driver if necessary see the following section 2 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors only fit one way USB connector T USB printer cable USB connector d on printer 23 K K HINT You can connect USB devices while the computer is turned on HINT Your computer has two USB connectors on the back panel see page 61 and two USB connectors inside the door on the front panel see page 61 4 SettingUp 17 _ www dell com support dell com 18 Setting Up e 2H930bk1 book Page 18 Tuesday November 20 2001 5 02 PM Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers If no information was provided with the printer then refer to the following instructions If you need to install a printer driver insert the printer installation CD into the CD or DVD drive T hen follow the prompts on the screen using the instructions that came with the printer If you
100. nd Intel Ultra ATA Storage D river Improves your computer s performance by transferring certain functions from the microprocessor during data transfers from storage devices e OtherDrivers Controls the devices such as the modem and network cards that might be installed in your computer For information on those drivers click the Start button point to Programs gt User s Guides and click the appropriate guide from the list Sometimes you can fix a device problem by reinstalling its driver 1 From the W indows desktop insert the D ell Dimension ResourceC D into the CD or DVD drive If thisis your first time to use the R esourceC D go to step 2 If not go to step 5 2 When the ResourceC D Installation program starts follow the prompts on the screen When the InstallShield Wizard C omplete window appears remove theResourceC D and click Finish to restart the computer 4 When you see the W indows desktop reinsert the esourceC D into the CD or DVD drive 5 At the Welcome D ell System wner screen click N ext A message appears that says the ResourceC D is detecting hardware in your computer 44 Solving Problems T am e 2H930bk1 book Page 45 Tuesday November 20 2001 5 02 PM T he driversthat are used by your computer are automatically displayed in the y Drivers TheResourceC D has identified these components in your system window 6 Click the
101. ndows M e and Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the D etailstab in Windows M e and the Ports tab in Windows 2000 Ensure that the Print to the following port s setting is USB TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE PRINTER DRIVER See page 18 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Scanner Problems CHECK THE POWER CABLE CONNECTION If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button K HINT If you need technical assistance for your scanner call the scanner s manufacturer see the documentation that came with the scanner for the correct phone number Dell does not cover the scanner s warranty Solving Problems 31 e 2H930bk1 book Page 32 Tuesday November 20 2001 5 02 PM REINSTALL THE SCANNER DRIVER Reinstall the scanner driver See the scanner documentation for instructions o CHECK FO
102. ntrol Panel double click System Click the H ardware tab Click D evice M anager Click View and then click Resources by connection O uUi A WD N HI D ouble click Interrupt request IRQ to view the IRQ assignments Conflicts indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled 7 Double click any conflicting device listed to bring up the Properties window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices 8 Double click the malfunctioning device type in the D evice M anager list 9 Double click the icon for the specific device in the expanded list T he Properties window appears 10 Ifthereisan IRQ conflict the D evice status area in the Properties window reports what expansion cards or devices are sharing the device s IRQ Resolve the IRQ conflicts 48 Solving Problems e 2H930bk1 book Page 49 Tuesday November 20 2001 5 02 PM You can also use the Windows 2000 ardware Troubleshooter To use the troubleshooter click the Start button and click H elp Click Troubleshooting and M aintenance on the C ontents tab click Windows 2000 troubleshooters and then click ardware n the ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next Using Sy
103. ocate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive K HINT Your computer uses cable select drive cables This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device Be sure that the jumper setting on the new device is set for cable select see the documentation that came with the drive for information www dell com support dell com second hard drive cable secondary drive first hard drive cable primary boot drive 12 Close the computer cover see page 87 13 Connect your computer and devices to their electrical outlets and turn them on NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer 14 See the documentation that came with the drive for instructions on installing any software required for drive operation 80 Adding Parts e 2H930bk1 book Page 81 Tuesday November 20 2001 5 02 PM Adding Other Drives CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 o NOTI CE To avoid possibly damaging the drive by electrostatic discharge K HINT Drives sold by Dell ESD ground yourself by periodically tou
104. ole connector bidirectional 15 hole connector 6 pin mini DIN connector or U SB connector 6 pin mini DIN connector or U SB connector two front panel and two back panel U SB compliant connectors front panel miniature jack three miniature jacksfor line in line out and microphone 1 Microsoft requires a minimum of 128 M B of memory for Windows XP Present only on computers with built in audio capabilities Appendix 91 4 e 2H930bk1 book Page 92 Tuesday November 20 2001 5 02 PM Audio controller Video Ports and Connectors continued U Internally accessible k Primary IDE channel Secondary IDE channel Floppy drive E Audio p v gt gt gt Video controller Controls and Lights Power control Power light H ard drive access light Diagnostic code lights Power DC power supply W attage H eat dissipation Voltage switch selectable on back panel Backup battery 40 pin connector on PCI local bus 40 pin connector on PCI local bus 34 pin connector Analog D evices AD 1885 AC 97 Codec AGP 4X push button green light on power button blinking green in sleep state solid green for power on state green four bicolor amber and green located on 4 back panel 250W 534 BTU fully loaded computer without monitor 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanes
105. oll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 D ell Services for the D eaf H ard of H earing or toll free 1 877 DELLT T Y Speech I mpaired 1 877 335 5889 Switchboard 512 338 4400 DellNet Technical Support toll free 1 877 D ellnet 1 877 335 5638 General Support 1 877 673 3355 General Support 8001 3605 Appendix 113 e 2H930bk1 book Page 114 Tuesday November 20 2001 5 02 PM Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 CallDell to obtain an authorization number and write it clearly and prominently on the outside of the box Include a copy of the invoice and aletter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables C D s guides and so on if the return is for credit 4 Packthe equipment to be returned in the original or equivalent packing materials www dell com support dell com NA You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to D ell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you am 4 4 114 Appendix T e 2H
106. on including peripherals and software used Otherwise D ell may refuse the guarantee claim U pon diagnosis of a warranted defect D ell will make arrangements and pay for ground freight and insurance to and from D ell s repair replacement center T he end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by D ell A e 2H930bk1 book Page 143 Tuesday November 20 2001 5 02 PM e Limitation and Statutory Rights D ell makes no other warranty guarantee or like statement other than as explicitly stated above and this Guarantee is given in place of all other guarantees whatsoever to the fullest extent permitted by law In the absence of applicable legislation this Guarantee will be the end user s sole and exclusive remedy against D ell or any of its affiliates and neither D ell nor any of its affiliates shall be liable for loss of profit or contracts or any other indirect or consequential loss arising from negligence breach of contract or howsoever T his Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with D ell and or any other seller D ell World TradeLP OneD ell Way Round Rock T X 78682 USA D ell C omputadores do Br
107. on option that you want To continue press the key specified in the partition option that you chose Solving Problems 57 _ A e 2H930bk1 book Page 58 Tuesday November 20 2001 5 02 PM 8 W hen the Windows 2000 Professional Setup screen reappears use the arrow keys to select the type of file system that you want W indows 2000 to use and then press lt Enter 9 Press lt Enter gt again to restart your computer 10 Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears 11 When the Regional Settings screen appears select the settings for your locale and then click Next 12 Enter your name and organization in the Personalize Your Software screen and then click Next www dell com support dell com 13 Type the W indows product key in the fields provided and then click Next T he product key is the bar code number found on the M icrosoft W indows label which is located behind the front panel connector door as shown on the START H ERE sheet for your computer 14 When the Computer Name and Administrator Password screen appears enter a name for your computer and a password if desired T hen click Next 4 15 Enterthe date and time in the D ate and Time Settings screen and then click Next W indows 2000 now begins to install its components and configure the computer 16 W hen the C ompleting the Windows 2000 Setup Wizard screen appear
108. onal Access C ode 00 Country C ode 47 Panama Peru Poland Warsaw International Access Code 011 Country C ode 48 City Code 22 Portugal International Access C ode 00 Country C ode 35 Puerto Rico St Lucia Department Name or Service Area Website and E mail Address Technical Support Relational C ustomer C are H ome Small Business C ustomer C are Switchboard Fax Technical Support U pplands Vasby Sweden Fax Switchboard W ebsite support euro dell com E mail nor support Q dell com E mail Support for Servers Nordic server support Q dell com General Support General Support Customer Service Phone Customer C are Sales C ustomer Service Fax Reception D esk Fax Switchboard W ebsite support euro dell com E mail pl support dell com Technical Support Customer C are Sales Fax E mail support euro dell com es es emaildell General Support General Support Area Codes Local Numbers and Toll Free Numbers 671 16882 671 17514 23162298 671 16800 46 0 85 590 05 594 671 16865 001 800 507 0962 0800 50 669 5795 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999 35 800 834 077 800 300 415 or 35 800 834 075 800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710 35 121 424 01 12 1 800 805 7545 1 800 882 1521 Appendix 109 A am e 2H930bk1 book Page 110 Tuesday November 20 2001 5 02 PM Country Cit
109. opening brackets over empty card slot openings is necessary If you are adding a card see page 69 to maintain Federal Communications 9 Lowerthe securing lever Commission FCC 10 Close the computer cover see page 87 certification of the computer The brackets 11 Connect your computer and devices to their electrical outlets and also keep dust and dirt out turn them on of your computer o NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it in to the computer Adding Parts 73 4 e 2H930bk1 book Page 74 Tuesday November 20 2001 5 02 PM Adding Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions listed in When Working Inside Your Computer on page 12 You can increase your computer memory by installing memory modules on the system board For information on the type of memory supported by your computer see M emory type under M emory on page 91 K HINT Memory 1 Shut down the computer see page 20 rchased from Dell is ae under your 2 Turn off any attached devices and disconnect them from their computer warranty electrical outlets www dell com support dell com o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then
110. or the monitor pag YES sound or the speakers See page 28 YES the printer See page 29 YES YES P YES the keyboard See page 35 YES the hard drive or a disk drive See page 35 YES the network adapter See page 38 YES mn A A o YES YES mui YES preces YES Are you having some other YES See page 43 type of problem Solving Problems 23 P e e 2H930bk1 book Page 24 Tuesday November 20 2001 5 02 PM Accessing Help Files TO ACCESS THE 7e Me How HELP FILE Microsoft Windows 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click ser s guides 3 Click Tell Me How Windows M illennium Edition M e and Windows 2000 Click the Start button point to Programs point to User s uides and then click Tell MeHow www dell com support dell com TO ACCESS HELP IN WiNDOWS XP 1 Click the Start button and then click H elp and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem and then click D isplay 4 Follow the instructions shown on the screen am 4 Cd TO ACCESS HELP IN WiNDOWS 1 Click the Start button and then click H elp 2 Type a word or phrase that describes your problem in the Search box and then click G o 3 Click the topic that describes your problem and then
111. orate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 1 800 805 7541 toll free 1230 020 4823 toll free 800 858 2437 toll free 800 858 2333 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2999 toll free 800 858 2020 toll free 800 858 2355 toll free 800 858 2055 toll free 800 964108 toll free 800 907308 980 9 15 3978 0800 012 0435 am e 2H930bk1 book Page 103 Tuesday November 20 2001 5 02 PM Country City International Access Code Country Code City Code C zech Republic Prague International Access C ode 00 Country C ode 420 City Code 2 D enmark H orsholm International Access C ode 00 Country Code 45 D ominican Republic Salvador Finland H elsinki International Access C ode 990 Country Code 358 City Code 9 Department Name or Service Area Website and E mail Address Technical Support Customer Care Fax TechF ax Switchboard W ebsite support euro dell com E mail czech_dell dell com Technical Support Relational C ustomer C are H ome
112. outlets NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board www dell com support dell com 4 Open the computer cover see page 65 5 Locate jumper PSW D on the system board see page 68 and remove the jumper plug from pins 1 and 2 6 Close the computer cover see page 87 plug your computer into an electrical outlet and turn on the computer T his process erases the existing password s 4 am 7 Shut down the computer see page 20 8 Turn off any attached devices and disconnect them from their electrical outlets o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 9 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 10 Open the computer cover see page 65 11 Reinstall the PSW D jumper plug on pins 1 and 2 pin 1 is marked on the system board 12 Closethe computer cover see page 87 plug your computer into an electrical outlet and turn on the computer Turning on your computer with the PSW D jumper installed reenables the password feature 96 Appendix T e 2H930bk1 book Page 97 Tuesday November 20 2001 5 02 PM Replacing
113. page 12 Shut down the computer see page 20 2 Turn off any attached devices and disconnect them from their electrical outlets o NOTI CE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack www dell com support dell com m Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Open the computer cover see page 65 5 f necessary disconnect any cables connected to the card 6 Toraisethe securing lever press the tab until it is free from the latch and then lift the lever tab back of computer securing lever G j card bracket 9 RSS L EHE SER 72 Adding Parts e 2H930bk1 book Page 73 Tuesday November 20 2001 5 02 PM 7 Toremovethe card grasp the card by the top corners and lift it out If the card is difficult to remove gently ease the card back and forth to K HINT The AGP card is remove it from the connector removed from the following illustration to provide a better view of card the inside of your Ra et slot connector system board filler bracket in empty card slot opening Ur P back of computer a 8 If you are not replacing the card install a filler bracket in the empty K HINT Installing filler card slot
114. provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s C ustomer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in C anada where applicable Shipmentsto other locations will be made freight collect D ell will includea prepaid shipping container with each replacement part for your use in returning the replaced part to D ell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacement part is the remainder of the limited warranty term s da You will pay D ell for replacement parts if the replaced part is not returned to D ell The processfor returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts to D ell will be in accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures Appendix 139 t
115. puter 5 p T ic _ Intel Pentium 4 Processor 1 40 GHz Level 2 Cache 256 KB Integrated nysten Time ovstem Date Diskette Drive Primary Drive 0 Primary Drive l secondary Drive 0 secondary Drive 1 Boot Sequence Memory Information CPU Information BIOS Version xxx Service Tang xxxxxx 00 00 00 DY M DATE zEnter zEnter zEnter Integrated Devices LegacySelect Options lt Enter gt PCI IRQ Assignments IRQ Reservations system Security Feyboard NumLock Report Keyboard Errors Auto Power Remote Wake Up AC Power Recovery Fast Boot suspend Mode ovstem Event Lag Asset Tag zEnter zEnter zEnter 94 Appendix Ah am e 2H930bk1 book Page 95 Tuesday November 20 2001 5 02 PM Viewing Settings 1 Turn on or restart your computer 2 When the blue Dell logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the icrosoft W indows desktop T hen shut down your computer and try again System Setup Program Screens T he system setup program screens display the current configuration information for your computer Information on the screen is divided into five areas Title The area at the top of all system setup screens that displays your computer s model number Computer data Two boxes below t
116. r 2 JI Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstand ard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals D ell installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process M icrosoft Office Norton Antivirus and so on e 2H930bk1 book Page 99 Tuesday November 20 2001 5 02 PM D ell installed peripherals include any internal expansion cards or D ell branded module bay or PC C ard accessories In addition any D ell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals T hird party software and peripherals include any peripheral accessory or application software sold by D ell not under the D ell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product am 4 NWP Appendix 99 4 e 2H930bk1 book Page 10
117. r damaged data Solving Problems 49 gt e 2H930bk1 book Page 50 Tuesday November 20 2001 5 02 PM E System Restore is enabled on your new computer H owever if you reinstall X W indows XP or W indows M e with less than 200 M B of free hard disk space 9 available System Restore is automatically disabled To see if System Restore A is enabled O 2 Windows XP 1 Clickthe Start button and then click C ontrol Panel 5 2 Click Performance and M aintenance E 3 Click System z 4 Click the System Restore tab z 5 sure that Turn off System Restore is unchecked Windows Me 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the System icon 3 Clickthe Performance tab 4 Click File System 5 Click the Troubleshooting tab and make sure that Disable System Restore is unchecked Before proceeding with any System Restore function D ell recommendsthat you thoroughly read M icrosoft s information about using System Restore To accessthis information 1 Clickthe Start button point to All Programs Programs in W indows M e gt Accessories gt System Tools and then click System Restore 2 Click Help in the upper right corner of the Welcome to System Restore screen 50 Solving Problems e 2H930bk1 book Page 51 Tuesday November 20 2001 5 02 PM Creating a Restore Point Using the
118. r icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted IF HEADPHONES ARE CONNECTED TO THE FRONT PANEL HEADPHONE CHECK FOR SOUND FROM THE HEADPHONES Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone jack CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 If you cannot play a DVD movie ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows Click the Start button and then click M y omputer In W indows M e and W indows 2000 double click the M y C omputer icon on the W indows desktop If the floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER DVDZ Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC SeetheTell M eHow help filefor instructions If the CD RW drive stops writing TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD RW DISC SeetheTell M eH ow help file or search for the keyword standby in the Help and Support Center in Windows XP and Windows M e Help Windows 2000 To access help files see page 24 K HINT Because of different worldwide file types not all DVD titles work in all DVD drives K HINT If you disable standby mode to write
119. r printer installation CD does not automatically run click the Start button on the M icrosoft W indows desktop click Run and type x Nsetup exe Where x istheletter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to start the printer installation CD If you connect an older printer and it doesn t work after you install the driver access the system setup program see page 94 and ensure that the parallel port is set to operate in bidirectional mode To check if your printer driver is installed a computer running the W indows XP operating system click the Start button click C ontrol Panel click Printers and O ther H ardware and then click View installed printers or fax printers f your computer runs either W indows 2000 or W indows M illennium Edition M e click the Start button point to Settings and then click Printers f your printer is listed in the Printers window the printer is ready to use Transferring Information to a New Computer Windows XP Only W indows XP provides a Files and Settings Transfer W izard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer
120. ress lt F 12 gt immediately gt If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again 4 Usethe arrow keysto select the C D ROM option and then press lt Enter 5 Select Start Windows Setup from CD ROM and then press lt Enter 6 Press lt Enter gt again 7 Select Continue Setup and replace your current operating system and then press lt Enter gt 8 Press lt Enter gt again ScanD isk automatically starts and checks your hard drive 9 Click Next in the Welcome to Windows window 10 Select the directory in which W indows resides If CAWINDOWS recommended is displayed select it and then click Next Solving Problems 55 gt e 2H930bk1 book Page 56 Tuesday November 20 2001 5 02 PM E If C AWIN D O WS 000 recommended is displayed click O ther change WINDOWS 000 to C WINDOws and then click Next 11 Ensurethat Typical is selected and then click Next o 12 Specify a computer name workgroup and computer description if o desired and then click Next 13 Select a country in the C ountry Region window and then click Next 14 Specify atime zone in the Establish Time Zone window and then click Next z 15 Click Finish z z Windows Setup installs necessary files and then restarts the computer 16 Select Boot From H ard
121. rs and building replacement products If D ell repairs or replaces a product its warranty term is not extended Appendix 135 gt e 2H930bk1 book Page 136 Tuesday November 20 2001 5 02 PM www dell com support dell com 136 A ppendix Coverage During Year Two D uring the second year of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s C ustomer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in C anada where applicable Shipmentsto other locations will be made freight collect D ell will includea prepaid shipping container with each replacement part for your use in returning the replaced part to D ell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacement part is the remainder of the limited warranty term You will pay D ell for replacement parts if the replaced part is not returned to D ell The process for returning replaced parts and your obligat
122. rus protection software installed on your computer before you reinstall Windows XP 1 Insert the O perating System CD into the CD or DVD drive K HINT The CD that you Close any program or utility that may start to run after you insert the in pas a CD into the drive Operating System 2 Turn off the computer see page 20 and then turn the computer on again When the blue Dell logo appears press lt F 12 gt immediately gt If you wait too long and the operating system logo appears continue to wait until you see the M icrosoft W indows desktop Then shut down the computer and try again 4 Usethe arrow keysto select the C D ROM option and then press lt Enter 5 When the Windows XP Setup screen appears press Enter to select To set up Windows now 6 Read the information in the License Agreement window and then press F8 on your keyboard to agree with the license information 7 f your computer already has W indows XP installed and you want to recover your current W indows XP data type n to select the repair option and then go to step 15 If you want to install a new copy of Windows XP press lt Esc to select the fresh copy option and then press Enter on the next screen to select the highlighted partition recommended T hen follow the instructions on the screen Solving Problems 53 gt 10 11 www dell com support dell com 12 13 am
123. s International Access ode 011 Country Code 1 US Virgin Islands Venezuela e 2H930bk1 book Page 113 Tuesday November 20 2001 5 02 PM Department Name or Service Area Area Codes Website and E mail Address Local Numbers and Toll Free Numbers Automated O rder Status System toll free 1 800 433 9014 AutoTech For portable and desktop computers toll free 1 800 247 9362 D ell Home and Small Business G roup For portable and desktop computers Customer Technical Support Return material toll free 1 800 624 9896 authorization numbers Customer Technical Support Home sales toll free 1 877 576 3355 purchased via www dell com Customer Service C redit return authorization toll free 1 800 624 9897 numbers National Accounts C omputers purchased by established D ell national accounts have your account number handy medical institutions or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 material authorization numbers Public Americas International omputers purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 material authorization numbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Sales C atalogs t
124. s If the printer is listed right click the printer icon 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is LPT 1 Printer Port Windows M e and Windows 2000 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon 2 Click Properties and then select the D etails tab in Windows M e and the Ports tab in W indows 2000 Ensure that the Print to the following port s setting is LPT 1 Printer Port TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working by testing it with another device such as lamp REINSTALL THE PRINTER DRIVER See page 18 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 If you cannot print to a USB printer VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 17 ENSURE THAT THE PRINTER 15 TURNED ON Seethe documentation supplied with the printer e 2H930bk1 book Page 31 Tuesday November 20 2001 5 02 PM VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Printers and Other H ardware 4 Click View installed printers or fax printers If the printer is listed right click the printer name 5 Click Properties and then select the Ports tab Ensure that the Print to the following port s setting is USB Wi
125. s remove the CD from the drive and then click Finish T he computer automatically restarts 58 Solving Problems e 2H930bk1 book Page 59 Tuesday November 20 2001 5 02 PM SECTION 3 Adding Parts Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding M emory Replacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover gt gt S 2 3 o m ct n O Ah Zins e 2H930bk1 book Page 60 Tuesday November 20 2001 5 02 PM Front and Back View of the Computer CD volume control dial CD activity light M drive eject floppy drive Jack E button floppy drive q D drive light www dell com support dell com power button 60 Adding Parts e 4 2H930bk1 book Page 61 Tuesday November 20 2001 5 02 PM b d v K HINT To prevent damage to your computer the front door is designed to break away if it is lifted up too far See page 62 for instructions on how to reattach the door Windows license label headphone jack ser vice tag USB connectors power connector g voltage selection switch T rFEFEFEFEE Frr
126. save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Programs in W indows M e gt Accessories gt System Tools and then click System Restore Select U ndo my last restoration and click Next 2 o NOTI CE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 3 Click Next OK in Windows M e 4 TheSystem Restore U ndoing Last Restoration in W indows M e screen appears and then the computer automatically restarts 5 After the computer restarts click OK 52 Solving Problems T e 2H930bk1 book Page 53 Tuesday November 20 2001 5 02 PM Reinstalling Windows XP Before reinstalling the W indows XP operating system to correct a problem try correcting the problem by performing a W indows XP System Restore see page 49 o NOTI CE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative o NOTICE To prevent conflicts with Windows XP you must disable any vi
127. sit site NOM Information M exico Only T hefollowing information is provided on the device s described in this standards N OM am E xporter Importer Ship to Supply voltage Frequency Input current rating 118 Appendix document in compliance with the requirements of the official M exican D ell Computer C orporation One Dell Way Round Rock T X 78682 D ell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso C ol Lomas Altas 11950 M xico D F D ell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Banos 15520 M xico D F 115 230 VAC 60 50 Hz 3 0 1 5 A e 2H930bk1 book Page 119 Tuesday November 20 2001 5 02 PM Informaci n para NOM nicamente para M xico La informaci n siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento en cumplimiento con los requisitos la Norma Oficial M exicana NOM E xporter D ell Computer Corporation One Dell Way Round Rock T X 78682 Importador Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F Embarcar a Dell Computer de M exico S A de C V al Cuidado de Kuehne amp Nagel de M xico S R I Avenida Soles No 55 Col Pe on de los Banos 15520 M xico D F Tens
128. solid blue screen appears ss 41 A program is designed for an earlier Windows operating system 41 Internet Connection Problems 42 If you have a problem with your Internet connection 42 E Mail Problems 43 Resolving Other Technical Problems 43 4 Contents T e 2H930bk1 book Page 5 Tuesday November 20 2001 5 02 PM e Reinstalling Drivers 44 Using the Windows XP Device Driver Rollback 45 Resolving Software and Hardware Incompatibilities 46 Windows XP de de dope coda dede OR m 46 WindowsMe ne 47 Windows2000 oe 48 Using System Restore 49 CreatingaRestorePoint 2 0 00 51 Restoring the Computer to an Earlier Operating State 51 Undoing the Last System 52 Reinstalling Windows 53 ReinstallingWindowsMe 2 00 55 Reinstalling Windows 2000 57 3 Adding Parts o Front and Back View of the Computer 60 Reattaching the Front Door and HingeArms 62 ReattachingtheFrontDoor 62 ReattachingtheHingeArms 63 Opening the Computer Cover 65 Looking Inside YourComputer 2 04 67 System Board aaa 68 Adding Cards 69 Removing Cards
129. stem Restore W indows XP and W indows M e provide a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer s hardware or software including new hardware or program installations or other system settings have left the computer in an undesirable operating state You can also undo the last System Restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating Restore Points To limit the amount of hard disk space used older restore points will be automatically purged If your computer experiences an operating system problem you use 1 System Restore from Safe M ode or Normal M ode to return your computer to an earlier operating state System Restore does not cause you to lose personal files stored in the M y D ocuments folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to a point before you installed a program the program s data files won t be lost but you will have to reinstall the actual program again o NOTICE Itisimportant to make regular backups of your data files System Restore does not monitor changes to or recover your data files If the original data on the hard disk is accidentally erased or overwritten or becomes inaccessible because of a hard disk malfunction you will need your backup files to recover the lost o
130. stem Tools and then click System Restore 2 Be sure Restore my computer to an earlier time is selected and then click Next Solving Problems 51 gt am e 2H930bk1 book Page 52 Tuesday November 20 2001 5 02 PM 3 Click acalendar date to which you want to restore your computer T he Select a Restore Point C hoose a Restore Point in W indows M e screen provides a calendar that allows you to see and select restore points calendar dates with available restore points appear in bold 4 Select arestore point and then click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use o NOTI CE Save and close all open files and close all open programs Do not alter open or delete any files or programs until the system restoration is complete 5 Click Next OK in WindowsM e T he Restoration C omplete screen appears the Restoration in Progress screen in W indows M e after System Restore completes collecting data and then the computer automatically restarts www dell com support dell com 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore o NOTICE Beforeundoing the last system restore
131. structions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by D ell www dell com support dell com This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or D ell Software amp Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software amp Peripherals program are not covered am 120 Appendix T e 2H930bk1 book Page 121 Tuesday November 20 2001 5 02 PM e D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the limited warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return M aterial Authorization
132. t Windows 1 Click the Start button point to Settings and click C ontrol Panel 2 In the Control Panel double click M odems If multiple entries appear for the same modem or if modems are listed that are not installed delete the entries and restart the computer 3 Click the Diagnostics tab 4 Click the COM port for your modem 5 Click M ore Info to verify that the modem is communicating with W indows If all commands receive responses the modem is operating properly Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click Phone and M odems If multiple entriesfor the same modem or modems are listed but not installed delete the entries restart the computer and repeat steps 1 and 2 3 Click the M odems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Query M odem to verify that the modem is communicating with W indows If all commands receive responses the modem is operating properly BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Solving Problems 33 e 2H930bk1 book Page 34 Tuesday November 20 2001 5 02 PM www dell com support dell com 4 Start the computer IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN
133. t or accept the risk of loss or damage during shipment D ell will ship the repaired or replacement products to you freight prepaid if you use an address in C anada where applicable Shipments to other locations will be made freight collect NOTE Before you ship the product s to Dell back up the data on the hard drive s and any other storage device s in the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software D ell owns all parts removed from repaired products D ell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If D ell repairs or replaces a product its warranty term is not extended DELL MAKES EXPRESSWARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THISLIMITED WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS SO THISLIMITATION MAY NOT APPLY TO YOU DELL S RESPONSIBILITY FORMALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU M AY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR
134. t part is the remainder of the limited warranty term www dell com support dell com You will pay D ell for replacement parts if the replaced part is not returned to D ell The process for returning replaced parts and your obligation to pay for P replacement parts if you do not return the replaced parts to D ell will be in e accordance with D ell s Exchange Policy in effect on the date of the exchange You accept full responsibility for your software and data D ell is not required to advise or remind you of appropriate backup and other procedures 124 Appendix T e 2H930bk1 book Page 125 Tuesday November 20 2001 5 02 PM e General Provisions THISLIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU M AY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTSIN HARDWARE ISLIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LIMITATION MAY NOT APPLY
135. th industry standard practices D ell warrants that the hardware products it manufactures will be free from defects in materials and workmanship T he warranty term istwo years beginning on the date of invoice as described in the following text D amage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by D ell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by D ell e 2H930bk1 book Page 135 Tuesday November 20 2001 5 02 PM This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or Dell Software amp Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software amp
136. that the volume is turned up and that the sound is not muted RUN THE SPEAKER DIAGNOSTICS Some speaker systems have self contained diagnostics See the speaker documentation for diagnostics instructions ELIMINATE POSSIBLE Turn off nearby fans fluorescent lights or halogen lamps to check for interference TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working by testing it with another device such as a lamp REINSTALL THE SOUND AUDIO DRIVER See page 44 CHECK FOR INTERRUPT REQUEST CONFLICTS See page 46 Printer Problems If you cannot print to a parallel port printer K HINT If you need technical assistance for your printer call the printer s manufacturer see the documentation that came with the printer for the correct phone VERIFY THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 16 ENSURE THAT THE PRINTER IS TURNED ON See the documentation number Dell does not supplied with the printer cover the printer s warranty Solving Problems 29 www dell com support dell com 30 Solving Problems e 2H930bk1 book Page 30 Tuesday November 20 2001 5 02 PM VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS Windows XP 1 Click the Start button 2 Click C ontrol Panel 3 Click Printers and Other H ardware 4 Click View installed printers or fax printer
137. the Properties s window so you can determine what needs to be reconfigured or removed from the D evice M anager Resolve these conflicts before checking specific devices 6 Double click the malfunctioning device type in the D evice M anager list 7 Double click the icon for the specific device in the expanded list T he Properties window appears 8 Resolve any IRQ conflicts If there IRQ conflict the D status area in the Properties window reports what expansion cards or devices are sharing the device s IRQ 46 Solving Problems e 2H930bk1 book Page 47 Tuesday November 20 2001 5 02 PM You can also use the W indows XP Hardware Troubleshooter To use the troubleshooter click the Start button and click H elp and Support Type hardware troubleshooter the Search field and then click the arrow to start the search Click H ardware Troubleshooter in the Search Results list In the ardware Troubleshooter list click need to resolve a hardware conflict on my computer and then click Next WindowsMe To check for conflicts on a computer running W indows M e perform the following steps gt W N HL Click the Start button point to Settings and click C ontrol Panel In the C ontrol Panel double click System Click the D evice M anager tab In the D evice M anager list check for conflicts with the other devices Conflicts are indicated by a yellow exclam
138. tive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or Dell Software amp Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software amp Peripherals program are not covered e 2H930bk1 book Page 133 Tuesday November 20 2001 5 02 PM e D ell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact D ell s Customer Technical Support within the warranty period See Contacting D ell on page 100 to find the appropriate contact information for obtaining customer assistance If warranty service is required D ell will issue a Return M aterial Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping charges and insure the shipmen
139. uilding replacement products If D ell repairs or replaces a product its warranty term is not extended am 4 NWP Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty D ell will provide on an exchange basis and subject to D ell s Exchange Policy in effect on the date of the exchange replacement parts for the D ell hardware product s covered under this limited warranty when a part requires replacement You must report each instance of hardware failure to D ell s C ustomer Technical Support in advance to obtain D ell s concurrence that a part should be replaced and to have D ell ship the replacement part D ell will ship parts freight prepaid if you use an address in the continental U S where applicable Shipments to other locations will be made freight collect D ell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to D ell Replacement parts are new or reconditioned D ell may provide replacement parts made by various manufacturers when supplying parts to you T he warranty term for a replacement part is the remainder of the limited warranty term Appendix 127 gt e 2H930bk1 book Page 128 Tuesday November 20 2001 5 02 PM You will pay D ell for replacement parts if the replaced part is not returned to D ell The process for returning replaced parts and your ob
140. under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by D ell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by D ell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a D ell system after the system is shipped from D ell accessories or parts added to a D ell system through D ell s system integration department accessories or parts that are not installed in the D ell factory or Dell Software amp Peripherals products M onitors keyboards and mice that are D ell branded or that are included on Dell s standard price list are covered under this limited warranty all other monitors keyboards and mice including those sold through the D ell Software amp Peripherals program are not covered Batteries for portable computers are covered only duringthe initial one year period of thislimited warranty Coverage During Year During the one year period beginning on the invoice date D ell will repair or replace products covered under this limited warranty that are returned to D ell s facility To request warranty service you must
141. uptible power supply e Besurethat nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over www dell com support dell com e Do not spill food or liquids on your computer If the computer gets wet contact D ell see page 100 e Donot push any objects into the openings of your computer D oing so can cause fire or electric shock by shorting out interior components e Keep your computer away from radiators and heat sources Also do not block cooling vents Avoid placing loose papers underneath your computer do not place your computer in a closed in wall unit or on a bed sofa or rug 4 am Ergonomic Computing Habits N CAUTION Improper or prolonged keyboard use may result in injury N CAUTION Viewing the monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the following ergonomic guidelines when setting up and using your computer e Position your computer so that the monitor and keyboard are directly in front of you as you work Special shelves are available from D ell and other sources to help you correctly position your keyboard e Set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes e sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor e 2H930b
142. ur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures am e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help T he following information is provided on the device or devices covered in this document in compliance with regulations e Model number DHM Appendix 117 gt e 2H930bk1 book Page 118 Tuesday November 20 2001 5 02 PM One D ell Way Battery Disposal www dell com support dell com Company name D ell Computer Corporation Round Rock Texas 78682 USA Your computer system uses a lithium ion battery T he lithium ion battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it refer to the section about replacing the battery in your D ell computer documentation for instructions D o not dispose of the battery along with household waste Contact your local waste disposal agency for the address of the nearest battery depo
143. ure the computer The computer automatically restarts W hen the Welcome to M icrosoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the on screen directions to finish Remove the CD from the drive Reinstall the appropriate drivers see page 44 Reinstall your virus protection software e 2H930bk1 book Page 55 Tuesday November 20 2001 5 02 PM Reinstalling Windows Me Before reinstalling the W indows e operating system to correct a problem try correcting the problem by performing a W indows System Restore see page 49 o NOTI CE The Operating System CD provides options for reinstalling your Windows M e operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative o NOTICE To prevent conflicts with Windows M e you must disable any virus protection software installed on your computer before you reinstall Windows 1 Insert the O perating System CD into the CD or DVD drive K HINT The CD that you Close any program or utility that may start to run after you insert the in pas a CD into the drive Operating System 2 Turn off the computer see page 20 and then turn the computer on again When the blue Dell logo appears p
144. vember 20 2001 5 02 PM Country City International Access Code Country Code City Code M exico International Access C ode 00 Country C ode 52 www dell com support dell com Netherlands Antilles Netherlands Amsterdam International Access C ode 00 Country C ode 31 City Code 20 New Z ealand International Access C ode 00 Country C ode 64 Nicaragua 108 Appendix Department Name Service Area Website and E mail Address Customer Technical Support Sales Customer Service M ain General Support Technical Support Customer C are H ome Small Business Sales H ome Small Business Sales F ax Corporate Sales Corporate Sales Fax Fax Switchboard W ebsite support euro dell com E mail tech nl 9 dell com Home and Small Business Government and Business Sales Fax General Support Area Codes Local Numbers and Toll Free Numbers 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 800 882 1519 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001 800 220 1006 am e 2H930bk1 book Page 109 Tuesday November 20 2001 5 02 PM Country City International Access Code Country Code City Code N orway Lysaker Internati
145. xembourg International Access C ode 00 Country C ode 352 M acau Country C ode 853 M alaysia Penang International Access C ode 00 Country C ode 60 City Code 4 e 2H930bk1 book Page 107 Tuesday November 20 2001 5 02 PM Department Name or Service Area Website and E mail Address Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and C ustomer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Technical Support Brussels Belgium H ome Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer C are Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium W ebsite support euro dell com E mail tech_be dell com Technical Support Customer Service Penang M alaysia Transaction Sales Technical Support C ustomer Service Transaction Sales Corporate Sales Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 02 481 92 88 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll free 0800 582 604 633 4949 toll free 0800 581 toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Appendix v A s am e 2H930bk1 book Page 108 Tuesday No
146. y International Access Code Country Code City Code Singapore Singapore International Access C ode 005 Country C ode 65 South Africa J ohannesburg International Access C ode 09 091 Country C ode 27 City Code 11 www dell com support dell com Southeast Asian and Pacific C ountries Spain M adrid International Access C ode 00 Country C ode 34 City Code 91 110 Appendix Department Name Service Area Website and E mail Address Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales Technical Support Customer C are Sales Fax Switchboard W ebsite support euro dell com E mail dell za support dell com Customer Technical Support C ustomer Service and Sales Penang M alaysia H ome and Small Business Technical Support Customer Care Sales Switchboard Fax W ebsite support euro dell com E mail support euro dell com es es emaildell C orporate Technical Support Customer C are Switchboard Fax W ebsite support euro dell com E mail support euro dell com es es emaildell Area Codes Local Numbers and Toll Free Numbers toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83
147. y of the procedures in this section K HINT The AGP card is follow the safety instructions listed in When Working Inside removed from the Your Computer on page 12 following illustration to provide a better view of the inside of your computer computer cover D page 65 and drive cables page 87 page 81 power cables Di 0 o NOTICE Becareful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board amp N 77 4 am TO O D cc Oo c 4 lt PER back of computer 70 system board page 68 filler brackets for empty card slots 4 page 69 and page 72 Depending on the types of drives installed in your computer the cover may not open as widely as shown in the figure Adding Parts 67 4 www dell com support dell com e 2H930bk1 book Page 68 Tuesday November 20 2001 5 02 PM System Board CD drive connector floppy drive IDE 2 page 81 connector DSKT front panel switch connector FRONTPANEL hard drive connector IDE 1 standby power light battery socket AUX_PWR BATTERY page 97 memory module connectors DIMM A DIMM B page 4 configuration jumper PSWD 95 7 main power connector slot

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