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Dell 4000 Laptop User Manual

1. Appendix Department Name or Service Area Website and E mail Address Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales Technical Support Customer Care Sales Fax Switchboard W ebsite http support euro dell com E mail dell_za support dell com Customer Technical Support C ustomer Service and Sales Penang M alaysia H ome and Small Business Technical Support Customer Care Sales Switchboard Fax W ebsite http support euro dell com E mail web esp tech dell com C orporate Technical Support Customer Care Switchboard Fax W ebsite http support euro dell com E mail web esp tech dell com Area Codes Local Numbers and Toll Free Numbers toll free 800 6011 051 04 633 4949 toll free 800 6011 054 toll free 800 6011 053 011 709 7710 011 709 7710 011 706 7700 011 709 0495 011 709 7700 604 633 4810 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 118 546 91 722 92 00 91 722 95 83 Country City International Access Code Country Code City Code Sweden U pplands Vasby International Access C ode 009 Country Code 46 City Code 8 Switzerland G eneva International Access C ode 00 Country Code 41 City Code 22 Taiwan International Access C ode 002 Country C ode 886 Thailand International Access C ode 001 Country C ode 66 Department Name or Service Area Website and E mail Addr
2. RUN THE SPEAKER SELF TEST Some Speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE SOUND AUDIO DRIVER See page 44 Printer Problems If you cannot print to a parallel port printer VERIFY THE PRINTER CABLE CONNECTIONS Ensurethat the printer cable is connected as described on page 16 TEST THE ELECTRICAL OUTLET Ensurethat theelectrical outlet isworking by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON Seethe documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon click Properties and then select the D etails tab 2 Ensure that the Print to the following port setting is LPT 1 Printer Port REINSTALL THE PRINTER DRIVER See page 16 Solving Problems 33 www dell com support dell com 34 Solving Problems If you cannot print to a USB printer VERIFY THE PRINTER CABLE CONNECTIONS Ensurethat the pri
3. support dell com USB port connector Va Pa z z f 2 f f 2 f E fg 0 rinter f a n n f z fog i i a fi El s E r z i i z ig rz i E i e i E Cable E 2 i i e i a i i y i gt TY Sg 4 A 27 t A LX J _ i w a 4 s i HI AR i i Z P F z A a J z af A gt _ e FT z A __ a 27 A ST RI PF a E 4 A di f FT a Pa IO r Turning Off the Computer NOTICE To prevent data loss you must perform the Windows shutdown procedure to turn off your computer Windows Millennium Edition Me and Windows 2000 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes 18 Setting Up Windows 98 Save and close any open files and exit any open programs Click the Start button and then click Shut Down In the Shut Down Windows window click Shut down and then click OK The computer automatically turns off after the shutdown process finishes Using the Modular Bay Dell ships your computer with a CD drive or an optional DVD drive installed in the modular bay The modular bay also supports the following devices CD drive CD RW drive DVD drive Zip drive Floppy drive SuperD sk LS 120 dr
4. un A w N 10 11 If the computer is on shut down the operating system and turn off the computer see page 18 Disconnect all external devices from the APR Connect the AC adapter to the APR and an electrical outlet Insert the computer into the APR Turn on the computer The computer automatically detects the network adapter and begins the software installation At the Add N ew H ardware Wizard window click Automatic search for a better driver Recommended and then click N ext Click Finish when W indows displays a message that the driver is installed Click Yes to restart the computer After the computer restarts W indows modifies settings creates a D ock 1 configuration and then displays a Setup is complete message Click OK Ifthe Updated display settings message appears click O K If necessary consult your network administrator for instructions on configuring the network adapter settings Setting Up the APR for Windows 2000 NOTICE Do not install the drivers from the CD that is shipped with the APR Y O Ur A W N The network adapter will not work if they are installed If the computer is on shut down the operating system and turn off the computer see page 18 Disconnect all external devices from the APR Insert the computer into the APR Attach the network cable and the AC adapter to the APR Turn on the computer L og on as a user with administrative privileges M ake sure that 3C om PC
5. 30 Video and Display Problems 0 30 If the display is blank 0 004 30 If the display is difficult to read 4 1444 31 Sound and Speaker Problems 1 32 Integrated Speakers 2 2 2 ee 0 0 32 External Speakers 2 a 0 32 Printer Problems LL Lo A 33 If you cannot print to a parallel port printer 33 If you cannot print to a USB printer 1 34 Modem Problems 0 AA 34 Scanner Problems 0 0 0 35 Touch Pad Problems agaaa a 35 External Keyboard Problems 36 Unexpected Characters 36 Drive PrObDTIEMS O 3 6 If you cannot save a file to a floppy disk 3 6 If you cannot play a music CD or install a programfromaCD 37 If you cannot playaDVDmovie 38 If the CD RW drive stops writing 38 If you have a hard drive problem 38 Network Problems LL a aaa A 39 Contents Windows Error Messages LA 39 General Program Problems 0 00008 40 A program crashes LL e 40 A program stops responding oo a a a a 40 A solid blue screen appears 04 41 Internet Connection Problems 0 41 If you have a problem with your Dellnet account 41 E Mail Problems LL LL LA 42 If Your Computer Gets Wet 0 42 If You Drop or Damage Your Co
6. ScanD isk 38 settings system setup program 74 shutdown 18 software fixing problems 40 sound adjusting volume 32 fixing problems 32 speaker adjusting volume 32 fixing problems 32 specifications 68 system setup program 74 T technical assistance telephone numbers and addresses 75 warranty repair or credit 88 Tell Me How help file accessing 28 touch pad fixing problems 35 troubleshooting about 26 blank display 30 blue screen 41 cannot play a DVD movie 38 cannot save to floppy disk 36 CD problems 37 CD RW drive stops writing 38 display difficult to read 31 dropped or damaged computer 43 e mail problems 42 external keyboard problems 36 external speaker problems 32 integrated speaker problems 32 Internet connection problems 41 modem problems 34 network problems 39 parallel printer problems 33 power problems 29 program crash 40 program stopped responding 40 scanner problems 35 start up error messages 30 troubleshooting continued touch pad problems 35 unexpected characters 36 USB printer problems 34 wet computer 42 W indows error messages 39 turning off the computer 18 V video fixing problems 30 W warranty 90 wet computer 42 W indows 2000 error messages 39 Help 28 reinstalling 46 shutdown 18 W indows 98 error messages 39 Help 28 reinstalling 45 shutdown 19 Windows Me error messages 39 Help 28 reinstalling
7. docking light undock request button Adding Parts 59 www dell com support dell com K 60 Monitor Stand HINT Be sure that the NOTICE The stand supports monitors that weigh up to 45 3 kg 100 Ib back legs on the monitor H eavier monitors may damage the stand computer and APR stand engage the slots on either side of the APR b monitor os stand xo APR D 4 Py computer le zaa APR base Adding Parts Adding Memory You can increase your computer memory by installing memory modules on the system board See page 68 for information on the type of memory supported by your computer Your computer hastwo memory module sockets Dell memory modules K HINT Memory modules designed for your computer can be installed in either socket purchased from Dell are covered under your A CAUTION Before working inside your computer read the Safety computer warranty Instructions at the front of this guide see page 7 NOTICE Do not install or remove a memory module when the computer is turned on in standby mode or in hibernate mode 1 Saveand close any open files exit any open programs and shut down the computer see page 18 2 Remove all installed batteries and disconnect external devices 3 Disconnect the AC adapter cable from the computer 4 Ground yourself by touching a metal connector on the back of the computer 5 Turn the computer over loosen the screws and lift up the memory module cov
8. point to Programs gt 3C om NIC Utilities and then click 3C om NIC Doctor Scanner Problems CHECK THE POWER CABLE CONNECTION Ensurethat the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER Seethe scanner documentation for instructions Touch Pad Problems CHECK THE TOUCH PAD SETTINGS Click the Start button point to Settings click C ontrol Panel and then double click the M ouse icon Try adjusting the settings Solving Problems 35 www dell com support dell com K HINT For information 36 on saving files to a floppy disk see the Tell Me How help file see page 28 Solving Problems E xternal Keyboard Problems DISCONNECT THE KEYBOARD CABLE Shut down the computer see page 18 Disconnect the keyboard cable and check the cable connector for bent or broken pins Unexpected Characters DISABLE THE NUMERIC KEYPAD Press the lt Num Lk gt key to disable the numeric keypad Verify that the numbers lock light isnot lit Drive Problems If you cannot save a file to a floppy disk ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the M y Computer icon If the floppy drive
9. Disk icon and then click Properties 3 Click the Tools tab 4 Click C heck Now Solving Problems Network Problems CHECK THE NETWORK CABLE CONNECTOR Ensurethat the network cable connector is firmly connected to the connector on the computer and the network wall jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR Green indicates that the network connection is active If the status light is not green try replacing the network cable Amber indicates that the network card driver is loaded and the card is detecting activity RESTART THE COMPUTER Tryto logon to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning Windows Error Messages X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames Solving Problems 39 www dell com support dell com NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE Thefile that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A REQUIRED DLL FILE WAS NO
10. and hold the latch release on the left side and remove any device installed in the modular bay Slide and hold the latch release on the right side and remove any battery installed in the battery bay Locate the orange palm rest removal buttons Place your thumbs on the button and gently push to release the palm rests bottom ot computer Remove the palm rests To replace the palm rests insert the tabs on the inside edge of the palm rest Into the slots on the computer Then press alongthe outside edges of the palm rest until it snaps into place Repeat the process on each side palm rest Adding Parts 53 www dell com support dell com K HINT If you receive a BIOS upgrade floppy disk with your APR use the disk to upgrade your computer before you use the APR 54 Adding Parts Replacing the Display Cover 1 Gently slide your index fingers under the straight edge of the display cover until the cover pops out 2 Slide the display cover towards the back of the computer Y 3 Toreplace the display cover insert the four tabs on the rounded end of the cover into the slots on the top of the computer Gently press the cover along the straight edge until it snaps into place 4 Gently press the Dell logo on the display cover to engage the final snap tab Using the Advanced Port Replicator The advanced port replicator APR integrates your computer into a desktop environment The APR
11. body before you touch anything inside your computer and periodically while you work inside the computer You can do so by touching an unpainted metal surface on the back of the computer You can also take the following steps to prevent static damage e Donot remove items from their antistatic packing material until you are ready to install them in your computer J ust before unwrapping the antistatic packaging be sure to discharge static electricity from your body e When transporting a sensitive component first place it in an antistatic container or packaging Safety Instructions 11 www dell com support dell com 12 Safety Instructions SECTION 1 Setting Up 7 7 0 CN Setting Up Dellnet Connecting a Printer Turning Off the Computer U sing the M odular Bay Setting Up the APR to Connect to a Network o DI n O 3 Pa D D O rt o de n O 3 www dell com support dell com y F 14 HINT Dellnet is not available in certain regions HINT Dellnet allows you to use case sensitive passwords Be sure that lt Caps Lock gt is not turned on Setting Up Setting Up Dellnet To set up Dellnet Internet Access Service double click the D ellnet Signup icon on the M icrosoft Windows desktop and follow the instructions that appear on the screen Accessing the Internet To access the Internet after completing the D ellnet registration process double clic
12. connector is on the side of the APR audio line out connector APR Controls and Indicators eject locking A padlock unlocked Jeyer position got security position lock slot eject position R drive access NS light N X p power light Z da SN p power button MQ O undock request button NX docking light Docking the Computer NOTICE Before you initially connect your computer to the APR you must complete the operating system setup When you see the Windows desktop on your screen the operating system setup is complete You dock your computer when you connect it to an APR You must connect the AC adapter to the APR before you dock and turn on the computer The AC adapter powers the APR and the computer at the same time Any battery installed in the computer charges while you use the APR NOTICE Always use the Dell AC adapter that came with the APR If you use any other commercially available AC adapter or the AC adapter from other Dell computers you may damage the APR or the computer 1 Saveand close all open files exit all open programs and shut down the computer see page 18 2 Disconnect any external devices and remove any PC Cards from the computer Adding Parts 57 www dell com support dell com 58 Adding Parts eject locking lever Connect the AC adapter to the connector on the APR and connect the AC power cable to an electrical outlet H orizontally center the computer
13. is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive CANNOT SAVE FILES TO A FLOPPY DISK Ensurethat the floppy disk is not full or write protected locked See the following illustration TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibility that the original floppy disk is defective back ot tloppy disk write protected not write S protected TO E If you cannot play a music CD or install a program from a CD K HINT High speed CD drive vibration is normal ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the and may cause noise This M y C omputer icon If the CD drive is not listed perform a full scan with your does not indicate a defect antivirus software to check for and remove viruses Viruses can sometimes in the drive or the CD prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CLEAN THE DISC Seethe Tell M e How help file for instructions To access help files see page 28 ADJUST THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound isnot muted SolvingProblems 37 www dell com support dell com 38 If y
14. on the device s described in this document in compliance with the requirements of the official M exican standards NOM E xporter mporter Ship to Supply voltage Frequency System input voltage Current consumption Dell Computer Corporation One Dell Way Round Rock TX 78682 Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D F 100 240 VAC 50 60 Hz 20VDC 3 5A 1 5A Appendix 89 www dell com support dell com 90 Appendix Informacion para NOM Unicamente para M xico La informaci n siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento en cumplimiento con los requisitos de la Norma Oficial M exicana NOM Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de M xico S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 M xico D F E mbarcar a Dell Computer de M xico S A de C V al Cuidado de Kuehne amp Nagel de M xico S de R I Avenida Soles No 55 Col Pe on de los Ba os 15520 M xico D F Tensi n alimentaci n 100 240 VAC Frecuencia 50 60 Hz Voltaje de entrada del sistema 20VDC 3 5A Consumo de corriente 15A Warranty and
15. output voltage Dimensions H eight Width Depth Weight with cables Temperature range Operating Storage Environmental Computer Temperature range Operating Storage Relative humidity maximum Operating Storage M aximum vibration Operating Storage 90 to 264 VAC 17A 47 to 63 Hz 4 5 A maximum at 4 second pulse 3 51 A continuous 70 W 19 5 VDC 27 94 mm 1 1 inches 58 42 mm 2 3 inches 133 35 mm 5 25 inches 0 4 kg 0 9 Ib 0 to 35 C 32 to 95 F 40 to 65 C 40 to 140 F 0 to 40 C 32 to 104 F 40 to 65 C 104 to 140 F 10 to 90 noncondensing 5 to 95 noncondensing 0 9 GRMS using a random vibration spectrum that simulates user environment 1 3 GRMS using arandom vibration spectrum that simulates air truck shipment Appendix 73 www dell com support dell com K HINT To see information about a specific item highlight the item and refer to the Help area on 74 the screen Appendix Environmental Computer continued M aximum shock Operating 152 4 cm sec 60 inches sec equal to a half sine pulse width of 2 ms Storage 203 2 cm sec 80 inches sec equal to a half sine pulse width of 2 ms Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Standard Settings T he system setup program contains the standard settings for your computer NOTICE Unless you are an ex
16. see page 63 13 Replace the modular bay device see page 19 and any PC Cards you removed 14 Replace the battery 15 Turn on the computer and verify that it is working properly If the computer does not turn on or If you cannot identify the damaged components call Dell for technical assistance see page 75 If You Drop or Damage Your Computer 1 Saveand close any open files exit any open application programs and shut down the computer see page 18 2 Disconnect the AC adapter from the computer and disconnect the AC adapter from the electrical outlet 3 Turn off any attached external devices and disconnect them from their power sources and then from the computer 4 Removeand reinstall the battery 5 Turn on the computer If the computer does not turn on or If you cannot identify the damaged components call Dell for technical assistance see page 75 Solving Problems 43 www dell com support dell com K HINT You may need to open more folders to find the setup exe file For example to install the Windows 98 touch pad driver double click win98 double click touchpad double click english and then double click setup exe 44 Solving Problems Resolving Other Technical Problems GO TO THE DELL SUPPORT WEBSITE Goto http support dell com for help with general usage installation and troubleshooting questions E MAIL DELL Gotohttp support dell com and then click E Mail Dell in the C
17. sending e mail determine whether the problem involves just one recipient or all recipients T hen contact the Dellnet technical support staff see page 75 Resetting E Mail Address Settings If your e mail software gets corrupted reset your account i Oo O N DD UT Click the Start button point to Programs gt Dellnet and then click DELL D ellnet Administration nel Click Next twice Click Connect to connect to Dellnet W hen the D ellnet Self Administration page appears click M ake M y C hanges Take Effect Click Next Type your C hallenge Phrase answer Click Next Click C lick To M ake C hanges Take Effect Click OK SettingUp 15 www dell com support dell com K HINT For complete printer driver installation instructions refer to your printer documentation 16 Setting Up Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as e Removing the packaging e Installing the toner or ink cartridge e Loading paper Then follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Installing the Printer Driver Dell installs drivers for some new printers Click the Start button point to Settings and then click Printers If your printer is listed in the Printers window the printer is ready to use If you need to install a printer driver inser
18. un A W N Boot your computer from the Drivers and Utilities CD as described on page 48 Atther DIAGS prompt type ca and press lt Enter gt At ther prompt type ca win98 suspend and press lt Enter gt Type rms2d and press lt Enter gt Create the hibernate file Create the Hibernate File il Y O Ur A W N Boot your computer from the Drivers and Utilities CD as described on page 48 Atther DIAGS prompt type cas and then press lt Enter gt At ther prompt type cd win98 suspend and press lt Enter gt Type mks2d and press lt Enter gt Press the power button until the computer turns off Remove the Drivers and Utilities CD from the CD or DVD drive Turn on the computer Solving Problems 49 1w o gt s gt sep iloddns uoo sp MMM Solving Problems 50 SECTION 3 Adding Parts Io A S Replacing the Palm Rests Replacing the Display Cover Using the Advanced Port Replicator Adding M emor y Replacing a Hard Drive o dI n O 3 uv 5 D O mm rt o de n O 3 www dell com support dell com 52 Adding Parts Replacing the Palm Rests 1 Save and close any open files exit any open programs and shut down the computer see page 18 If the computer is connected docked to an advanced port replicator APR undock it see page 59 Keep the display open and tilt the computer back so that you can access the bottom of the computer Slide
19. 11 inch 0 016 inch 19 05 mm 0 3 mm 0 75 inch 0 012 inch QWERTY AZERTY Kanji PS 2 compatible 240 cpi 2 00 mm 0 08 inch at highest component 64 88 mm 2 55 inch sensor active area 48 88 mm 1 92 inch rectangle 6 5 g 0 23 ounce 5V 0 5 VDC 25 mA maximum operating for track stick and touch pad combined in accordance with IEC 801 2 Appendix 71 www dell com support dell com 72 Appendix Track Stick Interface X Y position resolution graphics table mode Size Power Supply voltage Supply current ESD Battery Type Dimensions Depth H eight W idth Weight Voltage Capacity Charge time approximate Computer off Life span approximate Temperature range Charge Storage PS 2 compatible 240 counts sec 100 of protrudes 0 5 mm higher that surrounding keycaps 5V 0 VDC 25 mA maximum operating for track stick and touch pad combined in accordance with IEC 801 2 4 cell or 8 cell smart lithium ion 88 5 mm 3 48 inches 21 5 mm 0 83 inch 139 0 mm 5 47 inches 0 39 kg 0 87 Ib 8 cell 0 22 kg 0 49 Ib 4 cell 14 8 VDC 26 5 W Hr 4 cell 53 W Hr 8 cell 1 hour and 6 minutes 500 discharge charge cycles 0 to 35 C 32 to 95 F 8 cell 0 to 40 C 32 to 104 F 4 cell 40 to 65 C 4 to 140 F AC Adapter Input voltage Input current maximum Input frequency Output current Output power Rated
20. 3 00 Country City International Access Code Country Code City Code France Paris M ontpellier International Access C ode 00 Country Code 33 City Code 1 4 G ermany Langen International Access C ode 00 Country C ode 49 City Code 6103 Department Name or Service Area Website and E mail Address H ome and Small Business Technical Support C ustomer C are Switchboard Switchboard Alternative Sales Fax Website http support euro dell com E mail web fr techQ dell com C orporate Technical Support Customer Care Switchboard Sales Fax W ebsite http support euro dell com E mail web fr techQ dell com Technical Support Technical Support Fax Home Small Business C ustomer C are Global Segment C ustomer C are Preferred Accounts Customer C are Large Accounts Customer C are Public Accounts C ustomer C are Switchboard W ebsite http support euro dell com E mail tech_support_germany dell com Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 39 0825 004 700 0825 004 701 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 99 06103 766 7200 06103 766 9222 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Appendix www dell com support dell com 80 Country City International Access Code Country Code City Code H ong Kong International Access C od
21. 45 shutdown 18 Index 95 96 Index
22. Dell Inspiron 4000 System SOLUTIONS GUIDE www dell com support dell com DALO COM Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem ZN CAUTION A CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Abbreviations and Acronyms For a complete listing of abbreviations and acronyms see the Glossary in the Tell M e How help file see the Start H ere sheet for instructions on how to open the help file Information in this document is subject to change without notice 2000 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL E COM logo Dellnet the Dellnet logo Dell TravelL ite Inspiron and DellWare are trademarks of Dell Computer Corporation Intel and Pentium are registered trademarks and Celeron is a trademark of Intel Corporation Microsoft and Windows and are registered trademarks of M icrosoft Corporation Other trademarks and trade names may be used in this document to refer to elther the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary i
23. I Ethernet Adapter 10 100 appears in the Found New H ardware window W indows 2000 automatically installs the network adapter drivers SettingUp 23 wos ep iioddns wos sp MMM Setting Up 24 SECTION 2 Solving Problems Finding Solutions Accessing Help Files Power Problems Start Up Error M essages Video and Display Problems Sound and Speaker Problems Printer Problems Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems Network Problems Windows Error M essages General Program Problems Internet Connection Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Relnstalling Drivers and Utilities Relnstalling Windows Recreating the Hibernate File Windows 98 Only o DI n O 3 u o Ie O rt o Li n O 3 support dell com www dell com y 26 Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to quickly find the answers to your questions HINT If you have a problem with an external device see the device documentation or contact START HERE Is the power light on O See page 29 the manufacturer YES w Press the power button to ze YES resume from standby mode Is the power light blinking See the Tell Me How help file NO see page 28 for more information on s
24. Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 toll free 1230 020 4823 toll free 800 858 2437 toll free 800 858 2060 toll free 800 858 2222 toll free 800 858 2062 toll free 800 858 2999 02 22 83 27 27 0222832711 02 22 83 27 14 02 22 83 27 28 0222832711 Appendix 17 www dell com support dell com 78 Country City International Access Code Country Code City Code D enmark H orsholm International Access C ode 009 Country Code 45 Finland H elsinki International Access C ode 990 Country Code 358 City Code 9 Appendix Department Name or Service Area Website and E mail Address Technical Support Relational Customer C are H ome Small Business Customer C are Switchboard Fax Technical Support Upplands Vasby Sweden Fax Switchboard Website http support euro dell com E mail den_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business C ustomer C are Fax Switchboard W ebsite http support euro dell com E mail fin_supportQ dell com Area Codes Local Numbers and Toll Free Numbers 45170182 45170184 32875505 45170100 859005594 45170117 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 31
25. Return Policy Information Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your computer see the Tell M e H ow help file To open the file click the Start button on the W indows desktop point to Dell Documents and then click Tell M e How M acrovision Product Notice T he following product notice applies to the M acrovision Corporation product that is included with the DVD ROM drive T his product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by M acrovision Corporation and other rights owners U se of this copyright protection technology must be authorized by M acrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by M acrovision C orporation Reverse engineering or disassembly is prohibited Appendix 91 wos ep iioddns wos sp MMM Appendix 92 Index A APR connecting to a network 22 docking the computer 54 audio See sound B BIOS 74 C CD drive fixing problems 37 CD RW drive fixing problems 38 characters unexpected 36 computer crashes 40 error messages 30 specifications 68 turning off 18 contact numbers 75 crashes 40 D damaged compu
26. T FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program Window 98 SE and Windows M e 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Add Remove and follow the prompts on the screen 5 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click C hange Remove and follow the prompts on the screen 5 See the program documentation for installation instructions General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you to solve the problem A program stops responding PRESS lt CTRL gt lt ALT gt lt DEL gt In the C lose Program window select the program that is no longer responding Then click End Task 40 Solving Problems A solid blue screen appears TURN THE COMPUTER OFF If the computer does not respond to a keystroke or a proper shutdown see page 18 press the power button until the computer turns off Press the power button again to restart the computer The solid blue screen appears because you were not able to perform a proper W indows
27. T THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted CHECK THE VOLUME CONTROL BUTTONS Press both volume control buttons simultaneously or press lt F n gt lt End gt to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See page 44 External Speakers HINT The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs make sure TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working that you did not turn the by testing it with another device such as a lamp player volume down or off VERIFY THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers ENSURE THAT THE SPEAKERS ARE TURNED ON Seethe setup diagram supplied with the speakers ADJUST THE SPEAKER CONTROLS Adjust the volume bass or treble controls to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted TEST THE SPEAKERS Plugthe speaker audio cable into the headphone connector on the side of the computer Ensure that the headphone volume control isturned up Play a music CD Solving Problems
28. Website and E mail Address Technical Support Inspiron Customer Care Home and Small Business Group Sales Preferred Accounts Division Sales Large Corporate Accounts Faxbox Service Switchboard Website http support jp dell com Technical Support Sales Customer Service Seoul Korea Customer Service Penang M alaysia Fax Switchboard Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and C ustomer Service Austin Texas U S A Sales Austin Texas U S A SalesF ax Austin Texas U S A Area Codes Local Numbers and Toll Free Numbers toll free 0120 1982 56 or 0088 25 3355 044 556 4240 044 556 3344 044 556 3433 044 556 3430 03 5972 5840 044 556 4300 toll free 080 200 3800 toll free 080 200 3777 2194 6220 604 633 4949 2194 6202 2194 6000 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Appendix 81 www dell com support dell com 82 Country City International Access Code Country Code City Code Luxembourg International Access C ode 00 Country Code 352 M acau Country Code 853 M alaysia Penang International Access C ode 00 Country C ode 60 City Code 4 M exico C olonia G ranada International Access C ode 95 Country Code 52 City Code 5 Appendix Department Name or Service Area Website and E mail Address Technical Support Bruss
29. al or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Your Dell computer is designed to comply with applicable regulations regarding EM I Changes or modifications not expressly approved by Dell could void the user s authority to operate the equipment Additional regulatory information regarding your computer can be found in the Tell M e How help file To open the file click the Start button on the W indows desktop point to Dell Documents and then click Tell M e H ow Battery Disposal Your computer uses a lithium ion battery and a nickel metal hydride NiMH coin cell battery For instructions about replacing the lithium ion battery in your computer see the Tell M e H ow help file To open the file click the Start button on the W indows desktop point to Dell Documents and then click Tell M e How The coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it the procedure must be performed by an authorized service technician Do not dispose of the battery along with household waste C ontact your local waste disposal agency for the address of the nearest battery deposit site NOM Information Mexico Only The following information is provided
30. direct_supportt dell com Area Codes Local Numbers and Toll Free Numbers 0870 908 0800 01344 723186 01344 723185 01344 723196 01344 723193 01344 723194 0870 907 4000 01344 860456 0870 908 0510 Country City International Access Code Country Code City Code U S A Austin Texas International Access C ode 011 Country Code 1 Department Name or Service Area Area Codes Website and E mail Address Local Numbers and Toll Free Numbers Automated O rder Status System toll free 1 800 433 9014 AutoTech for portable and desktop computers toll free 1 800 247 9362 D ell Home and Small Business G roup for portable and desktop computers Customer Technical Support Return M aterial toll free 1 800 624 9896 Authorization Numbers Customer Technical Support Home sales toll free 1 877 576 3355 purchased via http wwwdell com Customer Service Credit Return Authorization toll free 1 800 624 9897 Numbers National Accounts systems purchased by established Dell national accounts have your account number handy medical institutions or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 M aterial Authorization Numbers Public Americas I nternational systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 M aterial Authorization Numbers Dell Sal
31. e 001 Country Code 852 Ireland Bray International Access C ode 16 Country Code 353 City Code 1 Italy M ilan International Access C ode 00 Country Code 39 City Code 02 Appendix Department Name or Service Area Website and E mail Address Technical Support Customer Service Penang M alaysia Transaction Sales Corporate Sales Technical Support Customer Care Sales SalesF ax Fax TechF ax Switchboard W ebsite http support euro dell com E mail dell_ direct_support dell com H ome and Small Business Technical Support Customer Care Fax Switchboard W ebsite http support euro dell com E mail web_it_tech dell com C orporate Technical Support Customer C are Fax Switchboard W ebsite http support euro dell com E mail web_it_tech dell com Area Codes Local Numbers and Toll Free Numbers toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 1 850 543 543 01 204 4026 1 850 235 235 01 286 2020 01 286 6848 01 204 4708 01 286 0500 02 577 826 90 02 696 321 14 02 696 824 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Country City International Access Code Country Code City Code Japan Kawasaki International Access C ode 001 Country C ode 81 City Code 44 Korea Seoul International Access C ode 001 Country Code 82 City Code 2 Latin America Department Name or Service Area
32. els Belgium H ome Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer C are Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium W ebsite http support euro dell com E mail tech_be dell com Technical Support Customer Service Penang M alaysia Transaction Sales Technical Support C ustomer Service Transaction Sales C orporate Sales Automated O rder Status System Austin Texas U S A AutoTech Automated technical support Austin Texas U S A Customer Technical Support Sales C ustomer Service M ain Area Codes Local Numbers and Toll Free Numbers 02 481 92 88 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll free 0800 582 633 4949 toll free 0800 581 toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 512 728 0685 512 728 0686 525 228 7870 525 228 7811 or toll free 91 800 900 37 or toll free 91 800 904 49 525 228 7878 525 228 7800 Country City International Access Code Country Code City Code Netherlands Amsterdam International Access C ode 00 Country C ode 31 City Code 20 New Zealand International Access C ode 00 Country Code 64 N orway Lysaker International Access C ode 095 Country Code 47 Poland Warsaw International Access C ode 011 Country Code 48 City Code 22 Department Name or Service Area Website and E mai
33. er memory module cover screws 2 Adding Parts 61 www dell com support dell com K HINT If the memory module is not installed properly the computer will not boot No error message indicates this 62 failure Adding Parts NOTICE To prevent damage to the computer do not use tools to spread the inner metal tabs of the socket when you are installing or removing a memory module 6 Ifyou are replacing a memory module you must remove the existing module a Use your fingernails to carefully spread apart the inner metal tabs of the memory module socket The module should pop up b Lift the memory module away from the socket clip NI module 4 7 Install the memory module a Align the notch in the module with the slot in the center of the socket b Slide the edge of the module firmly into the socket and rotate the module down until you hear a click 8 Replace the cover and tighten the screws memory module cover screws 2 oy 9 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 10 Turn on the computer As the computer boots it will detect the additional memory and automatically update the system configuration information 11 If your computer runs W indows 98 delete and recreate the hibernate file to accommodate the new memory see page 48 Replacing a Hard Drive NOTICE Hard drives are extremely fragile and mus
34. er turning off the computer before removing the memory module or disconnecting the device to help avoid possible damage to the system board Before you clean your computer turn it off unplug it from its power source and remove the battery Clean your computer with a soft cloth dampened with water rather than with liquid or aerosol cleaners Safety Instructions 9 www dell com support dell com 10 Safety Instructions C lean the display with a soft clean cloth and commercial window cleaner that does not contain wax or abrasives Apply the cleaner to the cloth then stroke the cloth across the display in one direction moving from the top of the display to the bottom If the display contains grease or some other contaminant use isopropyl alcohol instead of commercial window cleaner If your computer gets wet see page 42 for instructions If you drop or damage the computer see page 43 If after following these procedures you confirm that your computer is not operating properly contact D ell see page 75 When Removing or Installing Memory Modules Before you remove or install memory modules perform the following steps in the sequence indicated NOTICE The only time you should ever access the inside of your computer is when you are installing memory modules NOTICE Wait 5 seconds after turning off the computer before disconnecting an external device or removing a memory module to help prevent possible da
35. es toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 D ellW are toll free 1 800 753 7201 Fee Based Technical Support toll free 1 800 433 9005 Sales Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechF ax toll free 1 800 950 1329 Dell Services for the Deaf H ard of H earing or toll free 1 877 DELLTTY Speech I mpaired 1 877 335 5889 Switchboard 512 338 4400 Dellnet Technical Support toll free 1 877 D ellnet 1 877 335 5638 Appendix 87 www dell com support dell com 88 Appendix Returning Items for Warranty Repair or Credit 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables CDs guides and so on if the return is for credit 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for Insuring any product returned and you assume the risk of loss during shipment to Dell C ollect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information Electromagnetic Interference EM is any sign
36. ess Technical Support Relational Customer Care Home Small Business C ustomer C are Fax Technical Support Sales W ebsite http support euro dell com E mail swe supportQ dell com Technical Support C ustomer C are Fax Switchboard Website http support euro dell com E mail swisstech dell com Technical Support Technical Support Servers Transaction Sales C orporate Sales Technical Support Customer Support Penang M alaysia Sales Area Codes Local Numbers and Toll Free Numbers 08 590 05 199 08 590 05 642 08 587 70 527 08 590 05 594 08 590 05 185 0844 611 411 0848 802 802 022 799 01 90 022 799 01 01 toll free 0080 60 1255 toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 toll free 0080 651 227 or 0800 33 555 toll free 0880 060 07 604 633 4949 toll free 0880 060 09 Appendix 85 www dell com support dell com 86 Country City International Access Code Country Code City Code U K Bracknell International Access C ode 010 Country Code 44 City Code 1344 Appendix Department Name or Service Area Website and E mail Address Technical Support Global Accounts Customer C are Corporate Customer C are Preferred Accounts 500 5000 employees Customer Care Central Government Customer C are Local Government Customer Care H ome Small Business Sales C orporate Public Sector Sales AutoF ax W ebsite http support euro dell com E mail dell _
37. g system unless instructed to do so by a Dell technical support representative NOTICE To prevent conflicts with Windows M e or Windows 98 you must disable any virus protection software installed on your system before you reinstall Windows 1 Turn on the computer and enter the system setup program as directed by a Dell technical support representative 2 In the system setup program Boot menu change the boot sequence so that the CD or DVD drive bootsfirst as directed by a Dell technical support representative Then place the O perating System CD in the CD or DVD drive and close the drive tray Exit the system setup program At the Welcome window click OK Double click Refresh Windows OS Click OK Click OK again Remove the O perating System CD from the CD or DVD drive and click OK to restart your computer O Y O Or A qu T he Getting ready to run Windows for the first time window appears 9 Ifthe mouse tutorial starts press lt Esc gt to exit and then press lt y gt 10 Click the regional setting closest to where you live and then click Next 11 Click the graphic that matches your keyboard layout and then click Next Solving Problems 45 www dell com support dell com 46 Solving Problems 12 13 14 do 16 17 18 19 In the User Information window type your name and if applicable company name and then click Next The Name field must be completed the Company Name field is opti
38. hown on the screen To ACCESS WINDOWS 98 SE HELP 1 Click the Start button and then click Help 2 Type a word or phrase that describes your problem and then click D isplay 3 In the Topics Found window click the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen 28 Solving Problems Power Problems K HINT See the Tell Me How help file for information on standby mode CHECK THE POWER LIGHT Whenthepower light isblinking the computer has power If the power light is blinking the computer is in standby mode press the power button to resume from standby mode If the power light is off press the power button CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as alamp CHECK THE AC ADAPTER Besure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on CONNECT THE COMPUTER DIRECTE TO AN ETECTRICATOUT ET Bypass power protection devices power strips and the extension cable to verify that the computer turns on CHECK FOR INTERFERENCE Electrical appliances on the same circuit or operating near the computer can cause interference Other cau
39. ico Only 1 10 89 Informaci n para NOM nicamente para M xico 90 Warranty and Return Policy Information 90 Macrovision Product Notice 0 4 91 Index LLL 93 Contents Safety Instructions Use the following safety guidelines to help protect yourself and your computer For comfort and efficiency observe the ergonomic guidelines in Sitting Comfortably at Your Computer in the Tell M e How help file When Using Your Computer A CAUTION Do not operate your portable computer for an extended period of time with the base resting directly on your body With extended operation heat can potentially build up in the base Allowing sustained contact with the skin could cause discomfort or eventually a burn e Donot attempt to service the computer yourself Always follow installation instructions closely e Donot carry a battery in your pocket purse or other container where metal objects such as car keys could short circuit the battery terminals T he resulting excessive current flow can cause extremely high temperatures and may result in damage from burns e Be sure that nothing rests on your AC adapter s power cable and that the cable is not located where it can be tripped over or stepped on e PlacetheAC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not cover the AC adapter with papers or
40. includes a NIC to connect your computer to a network NOTICE Do not attempt to lift the computer while it is connected to the APR Doing so will damage the docking connector Connecting External Devices to the APR 1 Seethefollowing illustrations for connector locations 2 Connect the external devices to an electrical outlet if applicable Thel O connectors on the back and side of the APR duplicate the primary connectors on the back and side of your computer USB mouse NIC connector AC adapter connectors 2 connector connector OO ee 000000000000 00000 SE o_o OE 0000 0000000000 SEO CZE 10101 xs LS IDI keyboard serial port parallel port video connector connector connector connector Connector Icon Connector Description Connect one or two USB devices such as a e USB mouse Connect a PS 2 style keyboard or numeric keypad ch Connect a PS 2 compatible mouse lolol Connect a serial device such as a serial mouse or digital camera o Connect a network interface cable K HINT If the cable connector from the external device has thumbscrews be sure to tighten them to ensure a proper connection Adding Parts 55 www dell com support dell com 56 Adding Parts Connector Icon continued Connector Description Connect a parallel device such as a printer LA Connect an external monitor ICI Connect the AC adapter The audio line out
41. ional Setup window appears press the arrow keys to select the W indows 2000 partition option that you want To continue press the key specified in the partition option that you chose W hen the Windows 2000 Professional Setup window reappears press the arrow keys to select the type of filing system that you want W indows 2000 to use and then press lt Enter gt Press lt Enter gt again to restart your computer Click Next when the Welcome to the Windows 2000 Setup Wizard window appears W hen the Regional Settings window appears select the settings for your locale and then click Next Enter your name and organization in the Personalize Your Software window and then click Next W hen prompted enter the Windows product key which is printed on the M icrosoft label on your computer Then click Next W hen the C omputer Name and Administrator Password window appears enter a name for your computer and a password if desired Then click Next Enter the date and time in the Date and Time Settings window and then click Next W indows 2000 begins to install its components and configure the computer W hen the C ompleting the Windows 2000 Setup Wizard window appears remove the CD from the drive and then click Finish The computer automatically restarts Solving Problems 47 www dell com support dell com y K 48 HINT Windows M e and Windows 2000 recreate the hibernate file automatically HINT If
42. ive Second battery Dell TravelLite module NOTICE To prevent irreparable damage to the docking connector do not remove or replace devices while the computer is connected to an advanced port replicator APR Swapping Devices While the Computer Is Turned Off 1 Save and close any open files exit any open programs and shut down the computer see page 18 If the computer is connected docked to an APR undock it see page 59 Close the display and turn the computer over www dell com support dell com 4 Slide and hold the latch release and pull the device out of the modular bay NOTICE To prevent damage place devices in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid placing heavy objects on top of them bottom of computer y Do e o y U Ne 5 A Ce a Y latch release device NOTICE Insert devices before you dock and turn on the computer 5 Insert the new device into the bay and push it until you hear a click 6 Turn on the computer 20 Setting Up Swapping Devices While Windows Is Running NOTICE To prevent irreparable damage to the docking connector do not In Microsoft Windows 98 or Windows Me 1 replace devices while the computer is connected to an APR Right click the Softex BayM anager icon on the M icrosoft W indows taskbar Click Remove Swap Keep the displa
43. k the Internet E xplorer icon on your W indows desktop Internet Explorer automatically initiates the Internet connection through Dellnet Accessing Your E Mail To access your Dellnet e mail double click the O utlook E xpress icon on your W indows desktop Click Send Receive to download your messages from the mail server W hen you download your messages they are stored on your hard drive until you delete them Viewing Your Account Information If you did not record your D ellnet user name or password access the D ellnet Administration tool to verify or change this information 1 Click the Start button point to Programs gt D ellnet and then click D ellnet Administration 2 Click Next twice 3 Click Connect to connect to Dellnet 4 When the Dellnet Self Administration page appears click View M y Account Information 5 Click Next 6 Type your Challenge Phrase answer 7 Click Next Your account information appears on the screen 8 Click Print to print the information or click M ain M enu to go to the main menu Sending and Receiving E Mail D ouble click the O utlook E xpress icon to initiate a connection to the Internet through D ellnet Always check the address of each recipient when sending e mail Otherwise your e mail is returned to you Be sure that the person who Is sending e mail to you is typing your e mail address correctly Do not send e mail messages larger than 2 MB If you are having difficulties
44. l Address Technical Support Customer Care H ome Small Business Sales H ome Small Business Sales Fax C orporate Sales Corporate Sales Fax Fax Switchboard Website http support euro dell com E mail tech_nl dell com Home and Small Business Government and Business Sales Fax Technical Support Relational C ustomer C are Home Small Business C ustomer C are Switchboard Fax Technical Support Upplands Vasby Sweden Fax Switchboard W ebsite http support euro dell com E mail nor_support dell com Technical Support Customer C are Sales Fax Switchboard W ebsite http support euro dell com E mail pl support dell com Area Codes Local Numbers and Toll Free Numbers 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 3003 020 686 3003 020 581 8818 0800 446 255 0800 444 617 0800 441 567 0800 441 566 671 16882 671 17514 23162298 671 16800 590 05 594 671 16665 22 60 61 999 22 60 61 999 22 60 61 999 22 60 61 998 22 60 61 999 Appendix 83 www dell com support dell com 84 Country City International Access Code Country Code City Code Singapore Singapore International Access C ode 005 Country C ode 65 South Africa J ohannesburg International Access C ode 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific C ountries Spain M adrid International Access C ode 00 Country Code 34 City Code 91
45. m M emory Architecture M emory module socket M emory module capacities and type M emory type Standard memory Intel Mobile Pentium III Intel M obile C eleron 256 KB 100 MHz internal to the microprocessor Intel M obile 440BX PCI 64 bits 64 bits 32 bits Texas Instruments PCI 1420 CardBus controller two supports two Type or Type Il cards or one Type III card 3 3 V and 5 V 68 pins PCMCIA 16 bits CardBus 32 bits SDRAM two user accessible SODIMM sockets 64 126 and 256 MB 3 3V SODIMM one 64 M B memory module M emory continued M aximum memory M emory access time clock speed Ports and Connectors Serial DTE Parallel Video Audio S video T V out PS 2 keyboard mouse USB Infrared Docking Video Video type D ata bus Video controller Video memory LCD interface TV support 512 MB 100MHz 9 pin connector 16550 compatible 16 byte buffer connector 25 hole connector unidirectional bidirectional or ECP 15 hole connector microphone connector headphone speakers connector 7 pin mini DIN connector an S video to composite video adapter included with the computer 6 pin mini DIN connector one 4 pin USB compliant connector sensor compatible with IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR 200 pinsfor the advanced port replicator 128 bit hardware accelerated 2X AGP ATI Mobility M 3 8MB LVDS NTSC orPAL in S video and compo
46. mage to the system board Turn off your computer and all attached devices Disconnect your computer and external devices from their electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer Remove the battery from the battery bay and if present the secondary battery from the modular bay Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer W hile you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components In addition take note of these safety guidelines when appropriate e When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented and aligned e Handlememory modules with care Don t touch the components on a module H old a module by its edges A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Protecting Against Electrostatic Discharge To prevent static damage discharge static electricity from your
47. me and Small Business 1 300 65 55 33 International Access Code 0011 Government and Business toll free 1 800 633 559 Country C ode 61 Preferred Accounts D ivision PAD toll free 1 800 060 889 City Code 2 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Appendix 75 www dell com support dell com 76 Country City International Access Code Country Code City Code Austria Vienna International Access C ode 900 Country Code 43 City Code 1 Belgium Brussels International Access C ode 00 Country Code 32 City Code 2 Brazil International Access C ode 0021 Country Code 55 City Code 51 Brunei Country Code 673 Appendix Department Name or Service Area Website and E mail Address Home Small Business Sales H ome Small Business Fax H ome Small Business C ustomer C are Preferred Accounts C orporate C ustomer C are H ome Small Business Technical Support Preferred Accounts C orporate Technical Support Switchboard Website http support euro dell com E mail tech_support_germanyQ dell com Technical Support C ustomer C are H ome Small Business Sales Corporate Sales Fax Switchboard W ebsite http support euro dell com E mail tech_be dell com Customer Support Technical Support Sales W ebsite http wwwdell com br Customer Technical Support Penang M alaysia Customer Se
48. mputer 43 Resolving Other Technical Problems 44 Reinstalling Drivers and Utilities 44 Reinstalling Windows 0 0 45 Reinstalling Windows Me and Windows 98 45 Reinstalling Windows2000 1 1 1 46 Recreating the Hibernate File Windows 98 Only 48 Boot Restart Your Computer With the Drivers and UtilitiesCD 2 0 00 00000 48 Delete the Old Hibernate File 0 49 Create the Hibernate File 0 49 3 Adding Parts Replacing the Palm Rests QQ LI 5 2 Replacing the Display Cover 0 04 54 Using the Advanced Port Replicator 54 Connecting External Devices to the APR 55 APR Controls and Indicators 00 57 Docking the Computer 57 Contents 5 6 Undocking the Computer 0 000 0 59 M onitor Stand 1 0 2 00 6 amp 4 bee ewe Bw oe WWE AES A 60 Adding Memory 1 a 61 Replacing a Hard Drive 2 0 A 63 Returning a Hard Drive to Dell 6 5 4 Appendix Specifications 0 6 8 Standard Settin S 0 74 System Setup Pages o 74 Contacting Dell LL LAI 75 Contact Numbers and Addresses 1 1 444241 75 Returning Items for Warranty Repair or Credit 88 Regulatory Information 0 8 8 Battery Disposal wa A awe awa a ee ka 4 88 NOM Information Mex
49. nter cable is connected as described on page 18 TEST THE ELECTRICAL OUTLET Ensurethat the electrical outlet is working by testing it with another device such as alamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and then click Printers If the printer is listed right click the printer icon click Properties and then select the D etails tab 2 Ensure that the Print to the following port setting is USB REINSTALL THE PRINTER DRIVER See page 16 Modem Problems NOTICE Connect the modem to an analog telephone wall jack only Connecting the modem to a digital telephone network damages the modem CHECK THE TELEPHONE J ACK Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack with the telephone line CHECK THE CONNECTION Verify that the telephone lineis connected to the modem CHECK THE TELEPHONE LINE Tryusing adifferent telephone line If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM DIAGNOSTICS Clickthe Start button
50. nterest in trademarks and trade names other than its own August 2000 P N 77J UC Rev A00 Contents Safety Instructions 2 0 0 7 W hen Using Your Computer 7 W hen Removing or Installing Memory Modules 10 Protecting Against Electrostatic Discharge 11 1 Setting Up Setting UpDellnet aaa a 14 Accessing the Internet i a a 14 Accessing Your E Mail A 14 Viewing Your Account Information 14 Sending and Receiving E Mail 1 1 1 1 15 Resetting E Mail Address Settings 15 ConnectingaPrinter 0 0 AA I 16 Installing the Printer Driver 2 0 0 0 000000 16 Parallel Printer 2 0 0 16 USB PID 4c 2G eee oe RRL EE RK ER Ew eae 18 Turning Off the Computer 0 000004 18 Windows Millennium Edition Me and Windows 2000 18 WIRGOWS 9E 24 obec bed bh Ce Rawa kw be SS 19 UsingtheModularBay 00000048 19 Swapping Devices While the Computer Is Turned Off 19 Swapping Devices WhileWindowsIsRunning 21 Setting Up the APR to Connect toaNetwork 22 Setting Up the APR for Windows Me and Windows 98 22 Setting Up the APR for Windows 2000 23 Contents 3 4 2 Solving Problems Finding Solutions aa aaa A 26 Accessing HelpFiles L A 28 Power Problems 29 Start Up Error Messages 2 2 0 0 0
51. ommunicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours CALL DELL If you cannot solve your problem using the Dell support website or e mail service call Dell for technical assistance see page 75 Reinstalling Drivers and Utilities NOTICE The Dell support website http support dell com and the Drivers on A W N HE 6 and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Insert the D rivers and Utilities CD into the CD or DVD drive Double click the M y Computer icon on your desktop Double click the icon for your CD or DVD drive Double click the folder for your operating system Double clickthe appropriate language folder for the driver you want to install Double click the setup exe file and follow the prompts For detailed information on installing specific drivers and utilities for your computer see D ell s support website at http support dell com Reinstalling Windows Reinstalling Windows Me and Windows 98 NOTICE The Operating System CD provides options for reinstalling your Windows M e or Windows 98 Second Edition SE operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operatin
52. on the APR base with the back of the computer facing the APR docking connector Slide the computer toward the connector until you feel the grooves on the bottom of the computer engage with the alignment rails NOTICE If you attempt to push the computer all the way into the APR without engaging the alignment rails you may irreparably damage the docking connector on the computer If you have a monitor stand installed you will not be able to see the alignment rails or the docking connector docking connector N gt ES CA A alignment rails 2 Gently push the computer forward until the docking connector is fully engaged Slide the eject locking lever towards the back of the APR to the locked position Undocking the Computer NOTICE If you do not have a charged battery installed in the computer when you undock the computer you may lose unsaved data NOTICE If you do not use correct undocking procedures you may lose data and the computer may not restart 1 Saveand close all open files and exit all open programs 2 Perform one of the following procedures e Click the Start button and then click Eject PC After a few seconds the computer power light turns off e Press the undock request button on the APR After a few seconds the green docking light turns off 3 Slide the eject locking lever on the left side of the APR to the eject position to undock the computer B f eject locking lever QOS
53. onal The License Agreement window appears Click I accept the Agreement and then click Next Type the W indows product key in the fields provided and then click Next The product key is the bar code number found on the M icrosoft W indows label which islocated on the computer W hen the Start Wizard appears click Finish TheEnter Windows Password window appears To continue without creating a W indows user name and password click OK Otherwise type your user name and password in the appropriate fields and then click OK If the D ate Time Properties window appears adjust the date and time properties click Apply and then click OK W indows updates the system settings and restarts your computer If you created a W indows user name and password type your password and click OK Reinstall the appropriate drivers see page 44 Reenable your virus protection software Reinstalling Windows 2000 1 2 3 4 Insert the O perating System CD into the CD or DVD drive Shut down the computer see page 18 Turn on the computer Press any key when the Press any key to boot from CD message appears on the screen W hen the Windows 2000 Setup window appears ensure that the To setup Win2000 now press ENTER option is highlighted Then press lt Enter gt 10 di 12 13 14 LS 16 Read the information in the License Agreement window and then press lt F8 gt to continue W hen the Windows 2000 Profess
54. other items that will reduce cooling also do not use the AC adapter while it is inside a carrying case e Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement e Donot push objects into air vents or openings of your computer Doing so can cause fire or electric shock by shorting out interior components e UseonlytheAC adapter and batteries that are approved for use with this computer as indicated in this document Use of another type of battery or AC adapter may risk fire or explosion Safety Instructions 7 www dell com support dell com 8 Safety Instructions Before you connect the computer to a power source ensure that the voltage rating of the AC adapter matches that of the available power source 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan 230 V 50 Hz in most of Europe the M iddle East and the Far East To help prevent electric shock plug the AC adapter and external device power cables into properly grounded power sources T hese cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs If you use an extension cable with your AC adapter ensure that the to
55. ou can put the hard drive through an X ray security machine but never put the drive through a metal detector W hen traveling do not place the computer in overhead storage compartments where it could slide around Do not drop your computer or subject it to other mechanical shocks Protect your computer battery and hard drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight W hen you move your computer between environments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the computer allow sufficient time for the moisture to evaporate before using the computer NOTICE When taking the computer from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the computer to acclimate to room temperature before turning on power W hen you disconnect a cable pull on its connector or on Its strain relief loop not on the cable itself As you pull out the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components with care Hold a component such as a memory module by its edges not its pins W hen removing a memory module from the system board or disconnecting an external device from the computer wait 5 seconds aft
56. ou cannot play a DVD movie HINT Because of different worldwide file types not all DVD titles work in all DVD drives ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click the M y C omputer icon If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent W indows from recognizing the drive TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC Seethe Tell M e How help file for instructions To access help files see page 28 If the CD RW drive stops writing HINT If you must disable standby mode to write to a CD RW drive DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW DISK Search for the keyword standby in Windows Help To access help files see page 28 remember to enable standby mode again when you finish writing the CD CHANGE THE WRITE SPEED TO A SLOWER RATE TheCD RW drive must recelve a steady stream of data when writing If the stream isinterrupted an error occurs Closing all programs before writing to the CD RW may also alleviate the problem If you have a hard drive problem CHECK THE HARD DRIVE FOR ERRORS Windows 98 SE and Windows M e Click the Start button point to Programs gt Accessories gt System Tools and then click ScanD isk Windows 2000 1 Double click the M y C omputer icon 2 Right click the Local
57. ou turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet Use the utmost caution when removing wet cables from a live power source Turn off the computer see page 18 disconnect the AC adapter from the computer and disconnect the AC adapter from the electrical outlet Turn off any attached external devices and disconnect them from their power sources and then from the computer Ground yourself by touching one of the metal connectors on the back of the computer Remove the modular bay device see page 19 and any installed PC Cards and put them in a safe place to dry Remove the battery W pe off the battery and put it in a safe place to dry Remove the hard drive see page 63 Remove the memory modules see page 61 Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours in a dry area at room temperature NOTICE Do not use artificial means such as a hair dryer or a fan to speed up the drying process ZN CAUTION To help prevent electrical shock verify that the computer is thoroughly dry before continuing with the remainder of this procedure 10 Ground yourself by touching one of the metal connectors on the back of the computer 11 Replace the memory modules the memory module cover and screw see page 61 12 Replace the hard drive and screw
58. pert computer user don t change the settings for this program Certain changes might make your computer work incorrectly System Setup Pages T he system setup pages display the current setup information and settings for your computer You can change settings that appear as white type on the screen e Page 1 displays system information e Page 2 displays boot configuration and dock configuration settings e Page 3 displays basic device configuration settings e Page 4 displays battery charge status e Page 5 displays power management settings e Page 6 displays system security and hard drive password settings Viewing the System Setup Pages 1 Turn on or restart your computer 2 When the Dell logo appears press lt F2 gt immediately If you wait too long and the W indows logo appears continue to wait until you see the W indows desktop T hen shut down your computer see page 18 and try again Contacting Dell W hen you need to contact Dell use the telephone numbers codes and K HINT Toll free numbers electronic addresses provided in the following table If you need assistance are for use within the in determining which codes to use contact a local or an international ao which they are operator Contact Numbers and Addresses Country City Department Name or Service Area Area Codes International Access Code Website and E mail Address Local Numbers and Country Code Toll Free Numbers City Code Australia Sydney H o
59. rvice Penang M alaysia Transaction Sales Penang M alaysia Area Codes Local Numbers and Toll Free Numbers 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795 67604 0660 8779 01 491 040 02 481 92 88 02 481 91 19 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 0800 90 3355 0800 90 3366 604 633 4966 604 633 4949 604 633 4955 Country City International Access Code Country Code City Code C anada North York O ntario International Access C ode 011 C hile Santiago Country C ode 56 City Code 2 C hina Xiamen Country Code 86 City Code 592 C zech Republic Prague International Access C ode 00 Country Code 420 City Code 2 Department Name or Service Area Website and E mail Address Automated O rder Status System AutoTech Automated technical support Customer Care From outside Toronto Customer Care From within Toronto Customer Technical Support Sales Direct Sales from outside Toronto Sales Direct Sales from within Toronto Sales Federal government education and medical Sales M ajor Accounts TechF ax Sales Customer Support and Technical Support Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large C orporate Accounts Technical Support Customer Care Fax TechF ax Switchboard W ebsite http support euro dell com E mail czech_dell dell com Area Codes Local Numbers and Toll Free
60. ses of interference power extension cables too many devices on a power strip or multiple power strips connected to the same electrical outlet ADJUST THE POWER PROPERTIES Seethe Tell M eH ow help file or search for the keyword standby in Windows Help To access help files see page 28 RESEAT THE MEMORY MODULES If your computer power light turns on but the display remains blank you may need to reseat the memory modules see page 61 Solving Problems 29 www dell com support dell com 30 Solving Problems Start Up Error Messages OPERATING SYSTEM NOT FOUND Call Dell for technical assistance see page 75 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable floppy disk or CD Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer Video and Display Problems If the display is blank CHECK THE POWER LIGHT W hen the power light is blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to resume from standby mode If the power light is off press the power button CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensurethat the electrical outle
61. shutdown ScanD isk will automatically run during the start up process Follow the instructions on the screen Internet Connection Problems If you have a problem with your Dellnet account REVIEW SETTING UP DELLNET See page 14 REVIEW MODEM PROBLEMS See page 34 TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the M odems icon 3 In the M odems Properties window click Dialing Properties 4 Ensure that To disable call waiting dial is checked and then select the proper code according to the information in your telephone directory 5 Click Apply and then clickOK 6 Close the M odems Properties window 7 Close the C ontrol Panel window Solving Problems 41 www dell com support dell com 42 Solving Problems E Mail Problems REVIEW SENDING AND RECEIVING E MAIL See page 15 ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a check next to it click the check to remove it and connect to the Internet If Your Computer Gets Wet ZN CAUTION Perform this procedure only after you are certain that Oo O N O UT it is safe to do so If the computer is connected to an electrical outlet Dell recommends that y
62. site modes Appendix 69 www dell com support dell com 70 Appendix Audio Audio type Audio controller Stereo conversion FM music synthesizer Interfaces Internal External Speakers Internal speaker amplifier Volume controls Display Type Dimensions Height W idth Diagonal M aximum resolution Response time typical O perating angle Viewing angle Horizontal Vertical Dot pitch Sound Blaster software emulation capable ESS Technology M aestro 3i 16 bit analog to digital and digital to analog 20 voice 72 operator ESS1920 AC 97 CODEC microphone in connector headphone speakers connector two 8 ohm speakers 1 0 W channel into 4 ohms key combinations volume buttons application program menus XGA active matrix color TFT 214 3 mm 8 4 inches 285 7 mm 11 3 inches 357 1 mm 14 1 inches 1024 x 768 20 ms rise maximum 50 ms fall maximum 0 closed to 180 459 15 30 0 28mm Display continued Luminance Power consumption Panel typical Backlight Controls Keyboard Number of keys Key travel Key spacing Layout Touch Pad Interface X Y position resolution graphics table mode Size Thickness Width H eight Weight Power Supply voltage Supply current ESD 120 nits 1 0W 3 4 W brightness can be controlled through key combinations 87 U S and Canada 88 Europe 90 Japan 2 7 mm 0 3 to 0 4 mm 0
63. t be handled carefully Even a slight bump can damage the drive AA CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive NOTICE To prevent data loss turn off your computer see page 18 before removing or installing a hard drive Do not remove the hard drive while the computer is in standby mode or hibernate mode or if the power light is lit K HINT Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell AddingParts 63 www dell com support dell com K HINT You need the 1 Save and close any open files exit any open programs and shut down Operating System CD to the computer see page 18 install the Windows operating system You 2 Remove all installed batteries and disconnect the AC adapter cable also need the Drivers and and any external devices from the computer Utilities CD to install the device drivers and utilities on the new hard drive Turn the computer over and remove the hard drive screw bottom of computer NOTICE When the hard drive is not in the computer protect the drive from exposure to static electricity by storing it in protective antistatic packaging 4 Lift up the hard drive cover until you hear a click 5 Slide the hard drive out of the computer 6 Remove the new drive from its packaging Save the original packaging to use when storing or shipping
64. t is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Besure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on ADJUST THE POWER PROPERTIES Search for the keyword standby in Windows Help To access help files see page 28 If the display is difficult to read ADJUST THE BRIGHTNESS Seethe Tell M e How help file see page 28 for instructions on adjusting the brightness MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality RESTORE THE RECOMMENDED SETTINGS Restore the original resolution and refresh rate settings See the Tell M eH ow help file for instructions To access help files see page 28 ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button point to Settings and then click C ontrol Panel 2 Double click the Display icon and then click the Settings tab 3 Try different settings for C olors and Screen area Solving Problems 31 www dell com support dell com 9 32 Sound and Speaker Problems Integrated Speakers ADJUS
65. t the installation CD into the CD or DVD drive T hen follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the W indows desktop click Run and type x setup exe where x is the letter of your CD or DVD drive usually drive D Then click OK and follow the prompts on your screen Parallel Printer 1 Turn off the computer see page 18 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to the parallel port connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches screws 2 2 parallel port connector on computer printer cable connector 3 Turn on the printer and then turn on the computer If the Add New H ardware Wizard window appears click C ancel 4 Install the printer driver if necessary see page 16 SettingUp 17 USB Printer K HINT You can connect l USB devices while the Install the printer driver if necessary see page 16 computer is turned on 2 Attach the USB printer cable to the USB port connector on the computer and the printer The USB connectors fit only one way USB port connector on computer www dell com
66. tal ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable To remove power from the computer turn it off remove the battery and disconnect the AC adapter from the electrical outlet If your computer includes an integrated or optional PC Card modem disconnect the modem cable during an electrical storm to avoid the remote risk of electric shock from lightning via the telephone line To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm PC Cards may become very warm during normal operation Use care when removing PC Cards after their continuous operation Do not dispose of batteries in a fire They may explode Check with local authorities for disposal instructions W hen setting up the computer for work place it on a level surface W hen traveling do not check the computer as baggage You can put your computer through an X ray security machine but never put your computer through a metal detector If you have the computer checked by hand be sure to have a charged battery available in case you are asked to turn on the computer W hen traveling with the hard drive removed from the computer wrap the drive in anonconducting material such as cloth or paper If you have the drive checked by hand be ready to install the drive in the computer Y
67. tandby mode Did you hear more than one VES Get technical assistance from beep when you turned on the Dell See page 75 computer Are you seeing an error YES message before Windows O See page 30 starts Solving Problems YES dina dll O video or the display O See page 30 YES sound or the speakers O See page 32 YES YES YES YES the touchpad O See page 35 YES the external keyboard O See page 36 YES unexpected characters O See page 36 YES the hard drive or a disk drive O See page 36 YES the network adapter O See page 39 YES YES YES the Internet O See page 41 YES Are you having some other YES type of problem See page 44 Solving Problems 27 www dell com support dell com Accessing Help Files TO ACCESS THE Tell Me How HELP FILE 1 Click the Start button point to Dell Documents and then click Tell M e H ow TO ACCESS WINDOWS 2000 HELP 1 Click the Start button and then click Help 2 Click the Search tab 3 Type a word or phrase that describes your problem and then click List Topics 4 Click the topic that describes your problem and then click Display 5 Follow the instructions shown on the screen TO ACCESS WINDOWS ME HELP 1 Click the Start button and then click Help 2 Type a word or phrase that describes your problem in the Search box and then click Go 3 Click the topic that describes your problem and then click Display 4 Follow the Instructions s
68. ter testing 43 Dellnet 14 display fixing problems 30 drives fixing problems 36 DVD drive fixing problems 38 E e mail accessing 14 fixing problems 42 sending and receiving 14 error messages start up 30 W indows 39 external keyboard fixing problems 36 F finding solutions 26 floppy drive fixing problems 36 H hard drive fixing problems 38 preventing damage 64 preventing data loss 63 replacing 63 returning to Dell 65 troubleshooting 38 help file accessing 28 hibernate file create 49 delete 49 Internet connecting to 14 fixing problems 41 K keyboard fixing problems 36 unexpected characters 36 Index 93 M memory adding 61 messages start up 30 Windows 39 modem fixing problems 34 modular bay devices 19 swapping devices computer off 19 swapping devices while W indows is running 21 N network fixing problems 39 setting up the APR 22 P password changing for Dellnet 14 port replicator connecting to a network 22 docking the computer 54 power fixing problems 29 turning off 18 printer connecting 16 fixing problems 33 relnstalling driver 16 94 Index printer continued setting up 16 troubleshooting 33 programs crashes 40 fixing problems 40 not responding 40 R RAM See memory reinstalling drivers and utilities 44 resetting Dellnet account 15 returns 90 5 safety instructions 7
69. the hard drive NOTICE Do not force the drive into the computer If you experience some resistance use firm and even pressure to slide the drive into place 7 Slide the new drive into the computer a Lift up the hard drive cover until you hear a click b Push the hard drive until it is fully seated in the bay c Press the hard drive cover down 64 Adding Parts 8 Replace and tighten the screw you removed in step 3 9 Install the Dell provided operating system see page 45 10 Install the Dell provided drivers and utilities see page 44 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging Otherwise the hard drive may be damaged in transit SKN hard drive Adding Parts 65 wos ep iioddns wos sp MMM Adding Parts 66 SECTION 4 Appendix COPE OZ Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information M acrovision Product Notice o dI n O 3 uv 5 D O rt o de n O 3 www dell com support dell com 68 Appendix Specifications M icroprocessor M icroprocessor types Internal cache External bus frequency M ath coprocessor System Information System chip set D ata bus width DRAM bus width M icroprocessor address bus width PC Card C ardBus controller PC Card connectors C ards supported PC Card connector size Data width maximu
70. y open and tilt the computer back so that you can access the bottom of the computer Slide and hold the latch release and pull the device out of the modular bay Insert the new device into the bay and push it until you hear a click Click OK Then click OK again to close the Softex BayM anager window In Microsoft Windows 2000 1 D ouble click the Unplug or E ject H ardware icon on the M icrosoft W indows taskbar Click the device you want to eject and then click Stop Click OK and wait until the device you want to eject is cleared from the list of devices in the Unplug or E ject H ardware window Keep the display open and tilt the computer back so that you can access the bottom of the computer Slide and hold the latch release and pull the device out of the modular bay Insert the new device into the bay and push it until you hear a click W hen W indows recognizes the new device click C lose SettingUp 21 www dell com support dell com K HINT A network adapter is also referred to as a network interface 22 controller NIC Setting Up Setting Up the APR to Connect to a Network NOTICE Do not install a NIC or a NIC modem combination PC Card until you complete the advanced port replicator APR setup If you purchased the APR with an integrated network adapter you must first configure the computer to use the APR with a network Setting Up the APR for Windows Me and Windows 98 1
71. you install additional memory you must delete the original hibernate file before recreating a new one Solving Problems Recreating the Hibernate File Windows 98 Only W hen hibernate mode is activated all system data is stored in the hibernate file on your hard drive The hibernate file cannot be accessed by the W indows operating system or application programs You must recreate the hibernate file if you perform any of the following actions Delete the hibernate file Install a new hard drive Reformat your hard drive Install additional memory Boot Restart Your Computer With the Drivers and Utilities CD 1 Save and close any open files exit any open programs and shut down the computer If the computer is connected docked to an advanced port replicator APR undock it see page 59 Turn on the computer Press lt F2 gt assoon as you see the Dell logo System setup screen Page 1 appears after a few seconds Press lt Alt gt lt p gt to view Page 2 Press the arrow keys to select the following boot sequence e Boot First Device CD DVD CD RW Drive e Boot Second Device Diskette D rive e Boot Third Device Internal HDD Press lt Esc gt to save your changes and exit the system setup program Restart the computer After the computer restarts and loads the diagnostic utility press the down arrow key to select E xit to M S D O S and then press lt Enter gt Delete the Old Hibernate File 1

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