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Dell 3100C Personal Computer User Manual

1. 24 40 Ifthe screen is blank onana aaa a 40 Ifthe screen is difficult to read aoaaa aaa 4 Advanced Troubleshooting Diagnostic Lights 2 0 a 43 Dell Diagnostics naaa aa ee 46 Dell Diagnostics Main Menu aoaaa aaa a 46 Contents What s a Driver ss mesa e dh one wal ee Pd we EA eed 4 Identifying Drivers epe aa e a e a aE R E G 48 Reinstalling Drivers aaa a 48 Resolving Software and Hardware Incompatibilities 49 Restoring Your Operating System 004 49 Using Microsoft Windows XP System Restore 50 Using Dell PC Restore bySymantec 0 51 Removing Dell PC Restore 2 0 eee eee ee 52 Removing and Installing Parts Before You Begin ae ea 4 boy Be a he ek Reker 53 RecommendedTools 0 0 0000 eee eee eae 53 Turning Off YourComputer 000002 eee 53 Before Working Inside YourComputer 4 54 Front View ofthe Computer 2 00000 55 Back View ofthe Computer 2 00 00 00 57 Removing the Computer Cover nauau aaa aaa 58 Inside View of YourComputer 00 00 59 System Board Components l a aaa 61 Memory oo eo oa 4 ee be a A a a A Ra a 62 DDR2 Memory Overview aoaaa aaa a 62 Installing Memory aaa a 64 Removing Memory 00000 eee 66 Cards o tna is eats e tex bas Bie anti Sead Sate eh S
2. APC Card that extends beyond the edge of the PC Card slot when installed F FAHRENHEIT A temperature measurement system where 32 is the freezing point and 212 is the boiling point of water FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit FLOPPY DRIVE A disk drive that can read and write to floppy disks FOLDER A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size FORMAT The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force gravity GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 bytes When used to 124 Glossary refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHZ gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speed
3. If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 83 If the battery still does not work properly contact Dell see page 102 Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Solving Problems 27 www dell com support dell com TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 99 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 49 RUN THE DELL DIAGNOSTICS See page 46 CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD
4. See page 43 Solving Problems If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 41 woo jap yioddns w033 p MMM Solving Problems 42 Advanced Troubleshooting Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Your computer has four lights labeled 1 2 3 and 4 on the front panel to help you troubleshoot problems see page 55 When the computer starts normally the lights flash After the computer starts all four lights display
5. click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button and click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer Hyper Threading K NOTE Not all processors support hyper threading technology Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager
6. 11 To verify that the memory is installed correctly check the amount of memory RAM listed Removing and Installing Parts 65 Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 Press out the securing clip at each end of the memory module connector Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides the following slots for PCI and PCI Express cards e Two low profile PCI card slots e One low profile PCI Express x1 card slot Ja 3 Le SF 1 PCI card 2 PC
7. FLEXBAY DEVICE IS DISABLED There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed If the FlexBay device is physically installed but it is not running check to see if it is enabled in the BIOS setup Solving Problems 31 www dell com support dell com Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer Shut down the computer see page 53 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 49 Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 43 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
8. Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 118 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refur
9. card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will
10. cards 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 1 bracket within slot 3 alignment bar 5 fully seated card3 2 bracket caught outside of slot 4 alignment guide 6 not fully seated card4 7 Before you close the card retention door ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 68 Removing and Installing Parts 10 11 1 release tab 3 filler bracket 5 alignment bar 2 card retention door 4 alignment guide Close the card retention door by snapping it into place NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on If you installed a sound card a Enter system setup select Audio Controller and then change the setting to Off see page 91 b Connect external audio devices to the sound card s connectors Do not connect external audio
11. tech_support_central_ecurope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados Belgium Brussels International Access Code 00 Country Code 32 General Support Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell 1 800 534 3066 City Code 2 Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 00 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 104 Appendix Country City Department Name or Service Area Area Codes Internati
12. 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 106 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail support euro dell com dk da emaildell Country Code 45 Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail support euro dell
13. All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Advanced Troubleshooting Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space availab
14. Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 29 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up and Using YourComputer 15 www dell com support dell com 16 Playing CDs and DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move th
15. ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer 32 Solving Problems A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at l
16. Home and Small Business 1600 33 8045 1600 33 8044 1600 33 8046 Appendix 109 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 82
17. NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device enabled devices have a checkmark Press plus or minus to move a selected device up or down the list Appendix Clearing Forgotten Passwords and CMOS Settings CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 53 Jumper Locations PSWD RTCRST e Jumper Setting Description PSWD Password features are enabled default 0o o ggo TE ie eB Password features are disabled Be o RTCRST The real time clock has not been reset see o 0g see Be o The real time clock is being reset fe eB jumpered temporarily jumpered unjumpered Appendix 97 www dell com support dell com 98 Clearing Password Settings 1 Follow the procedures in Before You Begin on page 53 2 Locate the 3 pin password jumper PSWD on the system board see page 97 and attach the jumper plug to pins 2 and 3 to clear the password K NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Close the computer cover see page 84 4 Connect your computer and monitor to electrical outlets a
18. Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIN personal identification number A sequence of numerals and or letters used to restrict unauthorized access to computer networks and other secure systems PIO programmed input output A method of transferring data between two devices through the processor as part of the data path PIXEL A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolution such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down PLUG AND PLAY The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up PROCESSOR Acomputer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit PROGRAM Any software that processes data for you including spreadsheet word processor database and game packages Programs
19. a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 oO Nnu ow Aa WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver 48 Advanced Troubleshooting Manually Reinstalling Drivers 1 oo N OO oO FSF WwW DN h After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for
20. be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause Appendix 101 www dell com support dell com 102 harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number DCNE Company Name Dell Inc One Dell Way Round Rock T
21. boot device drive 0 and the device attached to the middle connector on the interface cable is the slave device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Removing and Installing Parts 71 Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Keyed connectors ensure that the pin l wire in the cable indicated by the colored stripe along one edge of the IDE cable serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Serial ATA Connector 1 EN 4 z 1 interface cable 2 interface connector Power Cable Connector To connect a drive using the power cable locate the power input connector on the system board 2 1 power cable 2 power input
22. both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No Setting Up and Using YourComputer 19 www dell com support dell com 20 Media Type Read Write Rewritable DVD R DL Maybe No No DVD RAM Maybe No No Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic DigitalMedia and open a DigitalMedia project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic DigitalMedia Music MP3 files can be pl
23. connector 72 Removing and Installing Parts Connecting and Disconnecting Drive Cables When removing an IDE drive data cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnecting a serial ATA data cable hold the cable by the black connector at each end Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 53 K NOTE Since the following steps do not require the complete removal of the DVD drive and the floppy drive itis not necessary to disconnect the cables connecting the two driv
24. devices to the microphone speaker headphone or line in connectors on the back panel Removing and Installing Parts 69 70 12 13 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup select Network Controller and then change the setting to Off see page 91 b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel Install any drivers required for the card as described in the card documentation Removing an Expansion Card 1 2 Follow the procedures in Before You Begin on page 53 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 102 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Close the card retention door by snapping it into place to secure the cards NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Replace the computer cover reconnect the computer and devices to electrical outlets and th
25. human eye RESOLUTION The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the Glossary 127 www dell com support dell com lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute Hard drive speed is often measured in Tpm RTC teal time clock Battery powered clock on the system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S ScANDISK A Microsoft utility that checks files folders and the hard disk s surface for errors ScanDisk often runs when you restart the computer after it has stopped responding SDRAM synchronous dynamic random access memory
26. limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Appendix Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on
27. memory Run the Dell Diagnostics see page 46 Solving Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see page 64 to ensure that your computer is successfully communicating with the memory e Ensure that you are following the memory installation guidelines see page 64 e Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 62 e Run the Dell Diagnostics see page 46 Mouse Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE For instructions on cleaning the mouse see Mouse on page 99 CHECK THE MOUSE CABLE 1 Remove mouse extension cables if used and connect the mouse directly to the computer 2 Reconnect the mouse cable as shown in the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then c
28. require an operating system to Tun PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely R RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random access memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer README FILE A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented READ ONLY Data and or files you can view but cannot edit or delete A file can have read only status if e It resides on a physically write protected floppy disk CD or DVD e It is located on a network in a directory and the system administrator has assigned rights only to specific individuals REFRESH RATE The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its vertical frequency The higher the refresh rate the less video flicker can be seen by the
29. the Internet Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz I IC Industry Canada The Canadian regulatory body responsible for regulating emissions from electronic equipment much as the FCC does in the United States IC integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive INFRARED SENSOR A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection INTEGRATED Usually refers to components that are physically located on the computer s system board Also referred to as built in 1 0 input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices I O ADDRESS An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IRDA Infrared Data Association The organization that creates international standards for inf
30. titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 39 Problems writing to a DVD RW drive CLOSE OTHER PROGRAMS The DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD RW Disc Search for the keyword standby in Windows Help 28 Solving Problems Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments
31. which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 2 3 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive a
32. window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see page 91 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com Setting Up and Using YourComputer 25 www dell com support dell com 26 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem e Ifan error message occurs in a program see the program s documentation Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY
33. 1 Jamaica General Support dial from within Jamaica only 1 800 682 3639 110 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3
34. 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers Solving Problems 29 www dell com support dell com 30 VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM p
35. 131 documentation continued Product Information Guide 9 regulatory 9 safety 9 warranty 9 drive panel 56 drivers about 47 identifying 48 drives 71 hard drive 73 problems 27 removing floppy 77 serial ATA 73 DVD drive problems 28 DVDs 18 playing 16 E e mail problems 29 End User License Agreement 9 ergonomics information 9 error messages diagnostic lights 43 troubleshooting 30 F Files and Settings Transfer Wizard 25 132 Index Flex Bay drive Media Card Reader 56 floppy drive removing 77 hard drive activity light 56 problems 29 hardware Dell Diagnostics 46 Hardware Troubleshooter 49 headphone connector 56 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 23 25 Hyper Threading 25 installing parts before you begin 53 recommended tools 53 turning off your computer 53 Internet connection about 14 connection options 14 connection setting up 15 problems 29 K keyboard problems 32 L labels Microsoft Windows 10 Service Tag 10 56 latch release cover 56 lights diagnostic 3 56 front of computer 43 hard drive activity 56 Media Card Reader installing 79 81 problems 31 removing 79 using 20 memory DDR2 overview 62 installation guidelines 62 installing 64 problems 34 removing 66 type supported 62 messages error 30 microphone connector 57 M
36. 24 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 SYSTEM BOARD The main circuit board in your computer Also known as the motherboard SYSTEM SETUP A utility that serves as an interface between the computer hardware and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program SYSTEM TRAY See notification area T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video TEXT EDITOR A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on TRAVEL MODULE A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer U UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically prov
37. 433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Penang Malaysia Fax Switchboard Technical Support Electronics and Accessories toll free 080 200 3800 toll free 080 200 3600 604 633 4949 2194 6202 2194 6000 toll free 080 200 3801 Appendix 111 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 105 Countr
38. 9 technical support policy 100 troubleshooting tips 27 volume adjusting 39 Product Information Guide 9 Program Compatibility Wizard 33 regulatory information 9 reinstalling Windows XP 50 ResourceCD Dell Diagnostics 46 Index 133 S safety instructions 9 SATA See serial ATA scanner problems 38 serial ATA 73 Service Tag 10 56 settings system setup 91 software Hyper Threading 25 problems 33 34 sound problems 39 volume 39 speaker problems 39 volume 39 specifications audio 88 computer information 87 connectors 88 controls and lights 89 drives 88 environmental 90 expansion bus 88 memory 87 physical 90 power 89 processor 87 technical 87 video 87 134 Index standby mode 23 support contacting Dell 102 policy 100 support website 10 system board 61 System Restore 49 50 system setup about 91 entering 91 options 92 screens 91 T technical support policy 100 transferring information to a new computer 25 troubleshooting Dell Diagnostics 46 diagnostic lights 43 Hardware Troubleshooter 49 Help and Support Center 11 restore to previous state 49 50 tips 27 U USB booting to devices 96 connectors 56 57 V vents 56 front panel 56 VGA connector 58 video connector 58 volume adjusting 39 warranty information 9 Windows XP Device Driver Rollback 48 Files and Settings Transfer Wizard 25 Hardware
39. A type of DRAM that is synchronized with the optimal clock speed of the processor SERIAL CONNECTOR An T O port often used to connect devices such as a handheld digital device or digital camera to your computer SERVICE TAG A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support SETUP PROGRAM A program that is used to install and configure hardware and software The setup exe or install exe program comes with most Windows software packages Setup program differs from system setup SHORTCUT An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and 128 Glossary double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon SHUTDOWN The process of closing windows and exiting programs exiting the operating system and turning off your computer You can lose data if you turn off your computer before completing a shutdown SMART CARD Acard that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards SOFTWARE Anything that can be stor
40. D combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click the Start button point to All Programs Sonic DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disce Copy Setting Up and Using Your Computer 3 To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to
41. Dell Dimension 3100C Owner s Manual Service Tag FlexBay for optional ie floppy drive or Media CD or DVD activity light Card Reader p o CD or DVD eject button USB 2 0 connectors 2 headphone connector diagnostic lights i B hard drive activity light power button cover latch release a eN power connector audio connectors 8 USB 2 0 connectors 4 oo i R i N network adapter Sa for VGA video connector integrated PCI Express x1 1 Model DCNE www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel and Penti
42. ESPONDING See Diagnostic Lights on page 43 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet e If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly e Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 61 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Remove and then reinstall the memory modules see page 64 e Remove and then reinstall any cards see page 66 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable e Ensure that the processor power cable is securely connected to the system boa
43. For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION Sce the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer 38 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No sound from speakers K NOTE The volume control in some MP3 players over
44. I Express x1 card 3 PCI Express x1 card slot 66 Removing and Installing Parts If you are installing or replacing an expansion card follow the procedures in the next section If you are removing but not replacing an expansion card see Removing an Expansion Card on page 70 If you are replacing a card remove the current driver for the card from the operating system Installing an Expansion Card 1 Follow the procedures in Before You Begin on page 53 1 release tab 2 card retention door 2 Gently push the release tab on the inside of the card retention door to pivot the door open Because the door is captive it will remain in the open position 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 4 Ifyou are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer Removing and Installing Parts 67 A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any
45. Installing Parts 81 Removing a DVD Drive 1 Follow the procedures in Before You Begin on page 53 NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 2 Pull up on the drive release latch and slide the drive towards the back of the computer Then lift up to remove the drive from the computer 1 drive release latch 2 CD DVD drive 3 Disconnect the power and DVD drive cables from the back of the drive Installing a DVD Drive 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting 2 Ifyou are installing a new drive a Press the two snaps on the top of the drive panel insert and rotate the insert toward the front of the computer b Remove the three shoulder screws from the drive panel insert 82 Removing and Installing Parts 3 If you are replacing an existing drive a Press the two snaps on the top of the drive panel insert and rotate the insert toward the front of the computer b Remove the three shoulder screws from the existing drive c Insert the three shoulder screws into the sides of the new drive and tighten them Connect the power and DVD drive cables to the drive Align the shoulder screws with the screw guides and slide the drive into the bay un
46. K THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 55 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE See the monitor documentation for troubleshooting procedures If the screen is blank CHECK THE MONITOR CABLE CONNECTION e Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is defective e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS
47. S Settings a 98 Cleaning YourComputer 0 200000 99 Computer Keyboard and Monitor 05 99 Mouse 46 Aor sae Cal te ee dk a Beth Soe ees 99 Floppy Drives dn ct Qin yee ko oe eA de Dao ee ba ee 99 CDSand DVDS ven e he wie a ea ao Seo a aa Ra a ee 100 Dell Technical Support Policy U S Only 100 Definition of Dell Installed Software and Peripherals 100 Definition of Third Party Software and Peripherals 101 FCC Notices U S Only 0 0 2 00000008 101 ClasS A ass tears aude a hy eG a tang Roe Hig inte hig aD alee 101 Class Boisson Seung Bok oh dene whee Paks ae ican hoe eee te oo on ee 101 FCC Identification Information 00 0000 102 Contacting Dell i carers ns BSS ok Be ee re a ae er 102 Contents Contents 7 8 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here e Warranty information Dell Product Information Guide e Terms and Conditions U S only e Safety instructions Profuct Istormanen Guita e Regulatory information e Ergonomics information End User License Agreement How to set up my computer Setup Diagram D 2 f i F ge 3 i
48. S ee es 66 Drives fe oe elt ee Sh Pe r e er AR Boy abd E a oE abe ea Sc IE thes 11 IDE Drive Addressing 1 ee ee 71 Connecting Drive Cables 2 0 0000 cee eee 71 Drive Interface Connectors 0000 eee eee 72 Power Cable Connector 0 000 eee eee eae 72 Connecting and Disconnecting Drive Cables 73 Hard Drive 63 2 signs a ass wih eee Ee he Bee A eS 73 Floppy Drive i s ve cece eae Bae Oe Bee Oe eh 77 Contents 5 6 Media CardReader 0 0000 eee eee 79 Removing a Media Card Reader 2200005 79 Installing a Media Card Reader 0 00000 81 DVD Drive 32a hee oe ei i PAW eee er ee 81 RemovingaDVDDrive 20 2000002 eee 82 Installing a DVD Drive aoaaa 2000000000 82 Batte sorei 8 408 How ar a Ce Pe ee Set eee 83 Replacing the Battery 2020000000 83 Replacing the Computer Cover 2 2 00 00 84 Appendix Specifications 2 44 2 24 24 24444 88 es dae hoe PE eS 87 System Setup c sc eee goo AES ee Ree Sd ASE See 91 Overview sn cee ea ee eR EMSS awe eae oe ee 91 Entering System Setup 1 2 0 eee es 91 System Setup Options 2 2 a 92 Boot sequencer tes Mod eee te A ae eek Beate 95 Clearing Forgotten Passwords and CMOS Settings 97 Jumper Locations ss ieee Se sede home ale Me Ss a es So eR ae 97 Clearing Password Settings 2 0 0 0 0 e eee 98 Clearing CMO
49. TE Unless otherwise noted a component can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver e Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 53 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by
50. TIFICATION AREA The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray NS nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 OPTICAL DRIVE A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo drives P PARALLEL CONNECTOR An O port often used to connect a parallel printer to your computer Also referred to as an LPT port PARTITION A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC CARD A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCMCIA
51. Troubleshooter 49 Help and Support Center 11 Hyper Threading 25 Network Setup Wizard 22 Program Compatibility Wizard 33 reinstalling 50 scanner 39 System Restore 49 50 wizards Files and Settings Transfer Wizard 25 Network Setup Wizard 22 Program Compatibility Wizard 33
52. afety instructions located in the gt 1 ao oo Aa O N Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Follow the procedures in Before You Begin on page 53 NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting If you have installed a padlock through the padlock ring on the back panel remove the padlock Lay your computer on its side with the computer cover facing up Slide the cover release latch back as you lift the cover Pivot the cover up using the hinge tabs as leverage points Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface Removing and Installing Parts 1 security cable slot 2 cover release latch 3 padlock ring Inside View of Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To avoid electrical shock always unplug your computer from the electrical outlet before removing the computer cover NOTICE Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board Removing and Installi
53. al Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 114 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sal
54. apacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks called Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data Index A audio connectors 57 audio See sound battery problems 27 replacing 83 BIOS 91 boot sequence about 95 changing 96 option settings 95 booting to a USB device 96 c cards installing PCI 67 PCI 66 PCI Express 66 PCI Express slots 58 PCI slots 58 removing PCI 70 slots 58 66 types supported 66 CD DVD drive activity light 56 eject button 56 problems 28 CD RW drive problems 28 CDs 18 playing 16 Check Disk 29 CMOS settings clearing 97 98 computer components inside 59 crashes 32 33 inside view 59 restore to previous state 50 stops responding 32 connectors audio 57 center LFE 57 headphone 56 line in 57 line out 57 microphone 57 network adapter 58 power 57 surround 57 USB 56 57 VGA 58 video 58 copying CDs general information 18 helpful tips 20 how to 18 copying DVDs general information 18 helpful tips 20 how to 18 cover removing 58 replacing 84 Dell contacting 102 support policy 100 support site 10 Dell Diagnostics 46 Dell Premier Support website 9 diagnostic lights 43 diagnostics Dell 46 lights 3 56 documentation End User License Agreement 9 ergonomics 9 online 10 Index
55. arefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation Appendix 99 www dell com support dell com 100 CDs and DVDs NOTICE Always use compressed air to clean the lens in the DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt
56. as Off USB Internal or Read Only Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board and lists the capacity for hard drives Onboard Devices Integrated NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts you to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Integrated Audio Controller Enables or disables the onboard audio controller USB Controller Set to On default so that USB devices will be detected and supported in the operating system USB for FlexBay This field enables and disables the internal USB for FlexBay Off Internal USB for FlexBay is disabled On Internal USB for FlexBay is enabled The factory default setting is On NOTE This USB option appears only if a FlexBay device is installed Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Offering selectable options of 1MB and 8MB this field configures the system memory allocation reserved for the in
57. ayed only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types e e xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro Setting Up and Using Your Computer For information on installing a Media Card Reader see Installing a Media Card Reader on page 81 xD Picture Card and SmartMedia SMC CompactFlash Type and II CF I II and MicroDrive Card Memo
58. b 4 ua gt CU wan seh com earners anton n Finding Information 9 www dell com support dell com What Are You Looking For Find It Here Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer WWW DELL COM e Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express ARD DA DOI Ne pge BERET cone Service Code to direct Era your call when l Hj aasan Pte contacting technical 7 i ASEA een men am support Solutions Troubleshooting hints and tips articles from technicians and online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified rivers patches and software updates Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS util
59. bished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Appendix 119 woo jap yioddns wosa p MMM Appendix 120 Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode t
60. ccess to transfer data and often improves performance EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment EXPANSION CARD Acircuit board that installs in an expansion slot on the system board in some computers expanding the capabilities of the computer Examples include video modem and sound cards EXPANSION SLOT A connector on the system board in some computers where you insert an expansion card connecting it to the system bus Glossary 123 www dell com support dell com EXPRESS SERVICE CODE Anumeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries EXTENDED DISPLAY MODE A display setting that allows you to use a second monitor as an extension of your display Also referred to as dual display mode EXTENDED PC CARD
61. com fi fi emaildell Technical Support Customer Care Fax Switchboard 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Appendix 107 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com f1 ft emaildell Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155 9471 00 0155 9471 00 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care P
62. d of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse NOTICE If your computer loses power while in standby mode it may lose data Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation because the keyboard and the mouse do not function when the computer is in hibernate mode Setting Up and Using YourComputer 23 www dell com support dell com 24 Because hibernate m
63. devices to electrical outlets and turn them on Appendix Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating e To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball Wipe the ball with a clean lint free cloth Blow c
64. e computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the disc into the center of the tray until it clicks into place 4 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you follow all copyright laws when you create CDs ACD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Setting Up and Using Your Computer g Go to the previous track B Eject Go to the next track A DVD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter DAaAaRBHEAAAHRNAHDO Eject For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume K NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs gt Accessories Entertainment and then click Volume Control 2 Inthe Volume Control window click and drag the bar in the Volume Control column and s
65. east 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 33 www dell com support dell com 34 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see page 64 e Reseat the memory modules see page 64 to ensure that your computer is successfully communicating with the
66. ed electronically such as computer files or programs S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file STANDBY MODE A power management mode that shuts down all unnecessary computer operations to save energy SURGE PROTECTORS Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S VIDEO TV oUT A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 10
67. ems Troubleshooting Tips 2 Battery Problems 0 00000 e Contents 3 4 Drive Problems 6 3 ce ee ee eh A ee 27 CD and DVD drive problems 0000005 28 Hard drive problems noaa 29 E Mail Modem and Internet Problems 29 Error Messages 2 3 22 06 oe e aa e p e a Se e i a 30 Media Card Reader Problems naunan aaa 31 Keyboard Problems 0 0 0 0 eee eee eens 32 Lockups and Software Problems 204 32 The computer does not startup 22 24 32 The computer stopsresponding 2 04 32 Aprogramstopsresponding 005000 33 A program crashes repeatedly 020 33 A program is designed for an earlier Windows operating system 33 A solid blue screen appears 002 00050005 33 Other software problems 000000 eee eee 34 Memory Problems 0 000 eee eee ee ees 34 Mouse Problems 02000 eee eee eee 35 Network Problems 0 00000 eee eee 36 PowerProblems 20 000 eee eee eee 36 PrinterProblems 0 0000 eee eee eee 37 Scanner Problems s o a ext eae Se Bl ee Sab BSS 38 Sound and Speaker Problems 00 005 39 No sound from speakers 2 2 0 0 00020 eee eee 39 No sound from headphones 0220005 40 Video and Monitor Problems
68. en a current of 1 ampere flows through that resistance W W watt The measurement of electrical power One W is l ampere of current flowing at 1 volt WHR watt hour A unit of measure commonly used to indicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours WALLPAPER The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper 130 Glossary WRITE PROTECTED Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket ZIP A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it ZIP DRIVE A high c
69. en turn them on Remove the card s driver from the operating system If you removed a sound card a Enter system setup select Audio Controller and then change the setting to On see page 91 b Connect external audio devices to the audio connectors on the back panel of the computer If you removed an add in network connector a Enter system setup select Network Controller and then change the setting to On see page 91 9 Connect the network cable to the integrated connector on the back panel of the computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 5 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing and Installing Parts Drives Your computer supports a combination of these devices e One serial ATA hard drive e One FlexBay drive floppy drive or Media Card Reader e One CD or DVD drive 1 Ng aS 2 3 1 DVD drive 2 floppy drive 3 hard drive Connect DVD drives to the connector labeled IDE on the system board Serial ATA hard drives should be connected to the connectors labeled SATAO or SATA1 on the system board IDE Drive Addressing When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the master or
70. er 3 5 inch bay devices one 5 pin connector two 120 pin connectors 36 pin connector Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the system board see Power Problems on page 36 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light four lights on the front panel see Diagnostic Lights on page 43 AUX_PWR on the system board Power DC power supply Wattage Heat dissipation 220 W 434 6 BTU hr Appendix 89 www dell com support dell com Power Voltage see the safety instructions 100 to 240V located in the Product Information Guide for important voltage setting information Backup battery 3 V CR2032 lithium coin cell Physical Height 36 1 cm 14 2 inches Width 11 4 cm 4 5 inches De
71. ers Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device Advanced Troubleshooting 47 www dell com support dell com Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 2 3 4 5 6 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Scroll down the list to see if any device has an exclamation point
72. es Remove the DVD drive from the bay and carefully set it aside Remove the floppy drive from the bay and carefully set it aside Removing and Installing Parts 73 4 Press in on the two plastic securing clips on each side of the drive and slide the drive towards the back of the computer NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 5 Lift the drive out of the computer and disconnect the power and hard drive cables from the drive 1 securing clips 2 2 hard drive Installing a Hard Drive 1 Check the documentation for the drive to verify that it is configured for your computer NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 2 Unpack the replacement hard drive and prepare it for installation 3 If your replacement hard drive does not have the plastic hard drive bracket attached remove the bracket from the existing drive by unsnapping it from the drive 74 Removing and Installing Parts 1 hard drive 2 release tabs 2 3 plastic hard drive bracket 4 Place the replacement hard drive in the bracket and press it in until it clicks into place 1 securing tabs 2 3 release tabs 2 2 drive 4 plastic hard drive bracket Removing and Installing Parts 75 76 5 Connect the power and hard drive cables to the dr
73. es toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Appendix 115 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switc
74. evice is bootable check the device documentation Appendix 95 www dell com support dell com 96 Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive EA NOTE If you are booting to a USB floppy drive you must first set Diskette Drive to OFF in system setup see page 91 If you are booting to a USB device connect the USB device to a USB connector see page 88 Turn on or restart your computer When F2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt NOTE To boot to a USB device the device must be bootable To ensure that a device is bootable check the device documentation Changing Boot Sequence for Future Boots Enter system setup see page 91 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu
75. exas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS portable computers you may contact Dell through the technical support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access C
76. g inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 54 Removing and Installing Parts Front View of the Computer Removing and Installing Parts 55 cover latch release Use this latch to remove the cover See Removing the Computer Cover on page 58 DVD activity light The drive light is on when the computer reads data from the CD or DVD drive DVD eject button Press to eject a disk from the CD or DVD drive USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup Options on page 92 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards hard drive activity light The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as a CD player is operating diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 43 vents For adequate cooling do not bloc
77. gy that provides a constant high speed Internet connection through an analog telephone line DUAL DISPLAY MODE A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD digital versatile disc A disc usually used to store movies DVDs are double sided whereas CDs are single sided DVD drives read most CD media as well DVD DRIVE A drive that uses optical technology to read data from DVDs and CDs DVD PLAYER The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD RW DVD rewritable A rewritable version of a DVD Data can be written toa DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW DRIVE A drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display the DVI adapter works through the computer s integrated graphics E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory a
78. h the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board Removing and Installing Parts 83 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place Va Xx 2 ey 1 battery 2 battery socket Replace the computer cover see page 84 6 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Enter system setup see page 91 and restore the settings you recorded in step 1 9 Properly dispose of the old battery See the Product Information Guide for battery disposal information Replacing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 84 Removing and Insta
79. hboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com se sv emaildell Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Website support ap dell com E mail ap_support dell com Technical Support OptiPle
80. hina Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to to free free free free free free free free free free free free free free free free free free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858
81. hnical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Business Sales Fax toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Appendix 113 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Website support euro dell com E mail support euro dell com no no emaildell Country Code 47 Technical Support 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru Gener
82. ical input 3 USB 2 0 connectors 4 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices Removing and Installing Parts 57 4 network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network port or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable is securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 5 VGA video connector Plug the VGA cable from your monitor into the VGA connector on the computer 6 card slots Access connectors for installed PCI cards two slots and a x1 PCI Express card NOTE Although your computer has 4 card slot openings it supports a maximum of 3 cards the bottom slot cannot be used 58 Removing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the s
83. icrosoft Windows label 10 modem problems 29 monitor blank 40 hard to read 41 motherboard See system board mouse problems 35 network connector 58 Network Setup Wizard 22 problems 36 setting up 22 Network Setup Wizard 22 0 operating system reinstalling Windows XP 50 P password clearing 97 jumper 97 PCI cards installing 67 removing 70 playing CDs and DVDs 16 power button 56 connector 57 conserving 23 hibernate mode 23 25 managing 23 options 24 options advanced 25 options hibernate 25 options schemes 24 problems 36 standby mode 23 power light conditions 36 Power Options Properties 24 printer cable 13 connecting 13 problems 37 setting up 13 USB 13 problems battery 27 blue screen 33 CD drive 28 CD RW drive 28 computer crashes 32 33 computer stops responding 32 Dell Diagnostics 46 diagnostic lights 43 drives 27 DVD drive 28 e mail 29 error messages 30 general 32 hard drive 29 Internet 29 problems continued keyboard 32 Media Card Reader 31 memory 34 modem 29 monitor is blank 40 monitor is hard to read 41 mouse 35 network 36 power 36 power light conditions 36 printer 37 program crashes 33 program stops responding 33 programs and Windows compatibility 33 restore to previous state 9 50 scanner 38 screen is blank 40 screen is hard to read 41 software 33 34 sound and speakers 3
84. ide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V VIDEO CONTROLLER The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilities in combination with the monitor for your computer VIDEO MEMORY Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The a
85. ire the complete removal of the DVD drive it is not necessary to disconnect the cables connecting the DVD drive 2 Remove the DVD drive see Removing a DVD Drive on page 82 and carefully set it aside NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 3 Pull up on the drive release latch and slide the floppy drive towards the back of the computer Then lift up to remove the drive from the computer 1 drive release latch 2 floppy drive 4 Disconnect the power and floppy drive cables from the back of the floppy drive Removing and Installing Parts 77 78 Installing a Floppy Drive 1 Ifyou are installing a new drive a Use a small flat edge screw driver on the back side of the drive panel insert to gently pop off the insert b Remove the four shoulder screws from the drive panel insert 2 If you are replacing an existing drive Remove the four shoulder screws from the existing drive 3 Insert the four shoulder screws into the sides of the new floppy drive and tighten them 4 Attach the power and floppy drive cables to the floppy drive 5 Align the shoulder screws with the screw guides and slide the drive into the bay until it clicks into place Removing and Installing Parts 6 Replace the DVD drive 1 power cable 2 slot verification number 7 Check all cable connections and fold cables out of the way to provide airflow f
86. ists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 102 K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag Advanced Troubleshooting 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Paramet
87. its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 53 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network port or device 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover 4 Remove the computer cover see page 58 NOTICE Before touching anythin
88. ity DSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration 10 Finding Information Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier dell com To download Desktop System Software 1 Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit 5 Under Select a Device scroll to System and Configuration Utilities and click Dell Desktop System Software What Are You Looking For Find It Here e How to use Windows XP Windows Help and Support Center e How to work with programs and files 1 Click the Start button and click Help and Support e How to personalize my desktop 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 11 www de
89. ive 6 Locate the correct slot for the drive and slide the drive into the bay until it clicks into place 10 11 12 13 14 15 16 1 hard drive 2 slot verification number Replace the floppy drive and DVD drive Check all connectors to be certain that they are properly cabled and firmly seated Replace the computer cover If the drive you just installed is the primary drive insert a bootable medium into your boot drive Turn on the computer Enter system setup and update the appropriate Primary Drive option 0 or 2 Exit system setup and reboot the computer Partition and logically format your drive before you proceed to the next step For instructions see the documentation that came with your operating system Test the hard drive by running the Dell Diagnostics Install your operating system on the hard drive For instructions see the documentation that came with your operating system Removing and Installing Parts Floppy Drive AA CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover K NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 78 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 53 K NOTE Since the following steps do not requ
90. k any of the vents NOTICE Ensure that there is a minimum of two inches of space between all vents and any object near these vents NOTICE Keep the vent area clean and dust free to ensure that the system is adequately ventilated Use only a dry cloth to clean the vent area to avoid water damage to the system power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown headphone connector Use the headphone connector to attach headphones and most kinds of speakers FlexBay drive Can contain an optional floppy drive or optional Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 Service Tag Use to identify your computer when you access the Dell Support website or call technical support Removing and Installing Parts Back View of the Computer 1 2 power connector audio connectors 3 Insert the power cable e Line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR Line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers e Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or mus
91. l to 8 bits C C Celsius A temperature measurement system where 0 is the freezing point and 100 is the boiling point of water CACHE A special high speed storage mechanism which can be either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture CARNET An international customs document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD compact disc An optical form of storage media typically used for audio and software programs CD DRIVE A drive that uses optical technology to read data from CDs CD PLAYER The software used to play music CDs The CD player displays a window with buttons that you use to play a CD CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW DRIVE A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can wri
92. lace the computer cover see page 84 80 Removing and Installing Parts Installing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the oa A Ww N Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 53 Remove the drive panel see page 70 Remove the Media Card Reader and bracket from its packaging Insert three shoulder screws into the sides of the Media Card Reader and tighten them Gently slide the drive which should not yet be connected to the FlexBay cable into place until you hear a click or feel the drive securely installed Connect the USB cable on the back of the Media Card Reader to the front panel USB connector on the system board see page 61 Connect the FlexBay USB cable to the back of the Media Card Reader Replace the computer cover see page 84 DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing and
93. le System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTE Dell PC Restore is not available in all countries Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer and watch the keyboard status lights 2 Immediately upon seeing the lights flash press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish restarting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen tha
94. lick Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 48 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 49 Solving Problems 35 www dell com support dell com 36 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 89 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 49 Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT R
95. lide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Setting Up and Using YourComputer 17 www dell com support dell com Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window ol How to Copy a CD or DVD K NOTE CD RW DV
96. ll com support dell com 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer e Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors only fit into the ports when correctly oriented Setting Up and Using YourComputer 13 www dell com support dell com USB connector on computer t Sh USB printer cable USB connector oo printer Connecting to the Internet K NOTE ISPs and ISP offerings vary by count
97. lling Parts To replace the cover a Align the bottom of the cover with the hinge tabs located along the bottom edge of the computer b Using the hinge tabs as leverage rotate the cover downward to close it c Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated d Ensure that the cover is seated correctly before moving the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Ensure that the cover is seated correctly before setting the computer upright NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 85 86 Removing and Installing Parts Appendix Specifications Processor Processor type Level 1 L1 cache Level 2 L2 cache Intel Pentium or Celeron processors 32 KB 256K 1 MB or 2 MB dependent upon your computer configuration pipelined burst eight way set associative write back SRAM Memory Type 400 and 533 MHz DDR2 unbuffered SDRAM Memory connectors two Memory capacities 256 MB 512 MB or 1 GB non ECC Minimum memory 256 MB Maximum memory 2 GB BIOS address F0000h Compu
98. mount of video memory installed primarily influences the number of colors that a program can display VIDEO MODE A moce that describes how text and graphics are displayed on a monitor Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters VIDEO RESOLUTION See resolution Glossary 129 www dell com support dell com VIRUS A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm wh
99. munications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 K NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Setting Up and Using Your Computer Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time out When the computer exits from standby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined perio
100. nd removes any applications installed after you received the computer Advanced Troubleshooting 49 www dell com support dell com Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 48 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to
101. nd turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see page 53 oa Turn off the monitor and disconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Open the computer cover see page 58 Locate the 3 pin password jumper PSWD on the system board see page 61 and attach the jumper to pins and 2 to reenable the password feature 10 Replace the computer cover see page 84 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 53 2 Reset the current CMOS settings a Locate the 3 pin CMOS jumper RTCRST on the system board see page 97 b Remove the jumper plug from pins 2 and 3 c Place the jumper plug on pins and 2 and wait approximately five seconds d Replace the jumper plug on pins 2 and 3 3 Replace the computer cover see page 84 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 4 Connect your computer and
102. ndicate the status of the computer LOCAL BUS A data bus that provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device MB megabit written as Mb A measurement of memory chip capacity that equals 1024 Kb Glossary 125 www dell com support dell com MBPS megabits per second written as Mbps One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sEC megabytes per second One million bytes per second This measurement is typically used for data transfer ratings MEMORY A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files before you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM MEMORY ADDRESS A specific location where data is temporarily stored in RAM MEMORY MAPPING The process by which the computer assigns memory addresses to physical locatio
103. ng Parts 59 1 drives bay CD DVD floppy 3 system board 5 heat sink assembly and hard drive 2 power supply 4 card slots 6 front I O panel 60 Removing and Installing Parts System Board Components aS an 7S O Removing and Installing Parts 61 1 fan connector FAN 9 PCI Express x1 card connector 2 processor connector CPU 10 PCI card connector 2 3 power connector 12VPOWER 11 FlexBay USB connector 4 memory module connectors DIMM_1 DIMM_2 12 piezo buzzer 5 serial ATA drive connector SATA0 13 password jumper PSWD 6 front panel connector FNT_PANEL 14 floppy drive connector DSKT 7 power connector POWER 15 battery socket BATT 8 DVD drive connector IDE 16 RIC reset jumper RTCRST Memory If your computer only has one memory module installed on the system board you can increase your computer memory by installing an additional memory module Your computer supports DDR2 memory For additional information on the type of memory supported by your computer see Specifications on page 87 DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in
104. ns at start up Devices and software can then identify information that the processor can access MEMORY MODULE A small circuit board containing memory chips which connects to the system board MHZ megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz MODEM A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail MODULE BAY A bay that supports devices such as optical drives a second battery or a Dell TravelLite module MONITOR The high resolution TV like device that displays computer output MOUSE A pointing device that controls the movement of the cursor on your screen Typically you roll 126 Glossary the mouse over a hard flat surface to move the pointer or cursor on your screen Ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms NETWORK ADAPTER A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC Sce network adapter NO
105. nstalled in or connected to your computer DEVICE DRIVER See driver DIN CONNECTOR Around six pin connector that conforms to DIN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors DISK STRIPING A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor DOCKING DEVICE See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments DOMAIN A group of computers programs and devices on a network that are administered as a unit with common tules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors DRIVER Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technolo
106. o conserve the amount of electrical power allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because of the faster interface between the video circuitry and the computer memory ANTIVIRUS SOFTWARE A program designed to identify quarantine and or delete viruses from your computer APR advanced port replicator A docking device that allows you to conveniently use a monitor keyboard mouse and other devices with your portable computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent BACKUP A copy of a program or data file on a floppy disk CD or hard drive As a precaution back up the data files from your hard drive regularly BATTERY An internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet BATTERY LIFE SPAN The length of time years during which a portable computer battery is able to be depleted and recharged BATTERY OPERATING TIME The length of time minutes or hours that a portable computer battery holds a charge while powering the computer BIOS basic input output system A program or utility that se
107. ode 00 Country Code 54 City Code 11 Aruba Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Tech Support Tech Support Services Sales General Support toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax 1 300 655 533 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 300 655 533 toll free 1 800 733 3 14 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Appendix 103 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail
108. ode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode or hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e P
109. omponents inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 2 Press out the securing clip at each end of the memory module connector 1 memory connector closer to 2 securing clips 2 3 connector processor 64 Removing and Installing Parts 3 Align the notch on the bottom of the module with the crossbar in the connector we 1 cutouts 2 3 notch 4 2 memory module 4 crossbar NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 4 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module A ae A Pal Replace the computer cover See Replacing the Computer Cover on page 84 5 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on 7 When a message appears stating that memory size has changed press lt F1 gt to continue 8 Log on to your computer 9 Right click the My Computer icon and click Properties 10 Click the General tab
110. onal Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions 1 877 335 5767 handhelds digital jukebox and wireless Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56 City Code 2 Appendix 105 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers C
111. or the fan and cooling vents 8 Replace the computer cover Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 Removing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 K NOTE Since the following steps do not require the complete removal of the DVD drive it is not necessary to disconnect the cables connecting the DVD drive Removing and Installing Parts 79 2 Remove the DVD drive see Removing a DVD Drive on page 82 and carefully set it aside NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 3 Disconnect the USB cable on the back of the Media Card Reader from the FlexBay USB connector on the system board see page 61 and route the cable through the clip on the shroud 1 Media Card Reader 4 Grasp the sliding plate lever and push it towards the base of the computer then hold it in place while you slide the drive from the computer 5 Rep
112. ort for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from
113. ower and data cables and restart occurred the computer www dell com support dell com A possible USB failure has occurred Reinstall all USB devices check cable 0000 connections and then restart the computer No memory modules are detected e If you have two or more memory modules 0009 installed remove the modules reinstall one module see page 64 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error e If available install properly working memory of the same type into your computer see page 64 e If the problem persists contact Dell see page 102 Memory modules are detected but a memory Ensure that no special memory 0009 configuration or compatibility error exists module memory connector placement requirements exist see page 62 e Verify that the memory modules that you are installing are compatible with your computer see page 62 e If the problem persists contact Dell see page 102 44 Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution 009009 A possible expansion card failure has occurred 1 Determine whether a conflict exists by removing a card and restarting the computer see page 66 2 If the problem persists reinstall the card that you removed remove a different card and then restart the compute
114. performance See the label on the module to determine the module s capacity 256MB 2R XX XXX K NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configuration consists of a pair of matched memory modules installed in DIMM connectors and 2 NOTICE Do not install ECC or buffered memory modules Only unbuffered non ECC memory is supported e Ifyou install mixed pairs of DDR2 400 MHz PC2 3200 and DDR2 533 MHz PC2 4300 memory the modules function at the slower installed speed e Be sure to install a single memory module in DIMM connector 1 the connector closer to the processor before you install a module in the other connector 62 Removing and Installing Parts matched pair of memory modules in DIMM connectors 1 and 2 K NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly Removing and Installing Parts 63 Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to c
115. procedures in this section follow the safety instructions located in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems see page 27 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run see page 46 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to Tun Symptom Tree L
116. pth 39 9 cm 15 7 inches Weight 9 07 kg 20 Ib Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Operating 20 to 80 noncondensing Storage 5 to 95 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10668 m 50 to 35 000 ft Appendix System Setup Overview Use system setup as follows e To change the system configuration information after you add change or remove any hardware in your computer To set or change a user selectable option such as the user password To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Entering System Setup 1 2 3 Turn on or restart your computer When the blue DELL logo is displayed you must watch for the F2 prompt to appear Once this F2 prompt appea
117. r 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see page 49 4 If the problem persists contact Dell see page 102 00009 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 61 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to ensure that it is functioning properly e The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 91 to make sure the boot sequence is correct for the devices installed on your computer e If the problem persists contact Dell see page 102 During normal operation all of the diagnostic lights turn on and then turn off before the system starts NOTE If all of the diagnostic lights are on and the system does not start there may be a problem with the power supply or with the processor If the system does not start plug the computer into a working electrical outlet Also see Power Problems on page 36 If there are no power problems and the system does not start contact Dell see page 102 Advanced Troubleshooting 45 www dell com support dell com Dell Diagnostics A CAUTION Before you begin any of the
118. rared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K KB kilobit written as Kb A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes KEY COMBINATION Acommand requiring you to press multiple keys at the same time KHZ kilohertz written as kHz A measurement of frequency that equals 1000 Hz L LAN local area network A computer network covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays LED light emitting diode An electronic component that emits light to i
119. rd When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu NOTE To boot to a USB device the device must be bootable To make sure that your d
120. rd see page 61 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 37 www dell com support dell com CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see Setting Up a Printer on page 13 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port
121. resentation If you want your computer to run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme NOTICE If you set the hard drive hard disk to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Setting Up and Using Your Computer Advanced Tab The Advanced tab allows you to e Place the power options icon ih in the Windows taskbar for quick access e Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode e Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions select an option from the corresponding drop down menu and
122. rides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 39 www dell com support dell com 40 REINSTALL THE SOUND DRIVER See Reinstalling Drivers on page 48 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 49 No sound from headphones CHEC
123. rs press lt F2 gt immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press lt F2 gt If you press lt F2 gt before you are prompted this keystroke will be lost If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again System Setup Screen The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Appendix 91 www dell com support dell com Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings By pressing lt Enter gt or the left and right arrow keys you can toggle between a primary topic collapsed and subtopics expanded Option Field This field contains information about each option In this field you can view your c
124. rves as an interface between the computer hardware and the operating system Unless you understand what effect the settings have on the computer do not change the settings for this program Also referred to as system setup BIT The smallest unit of data interpreted by your computer BLUETOOTH A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other BOOT SEQUENCE Specifies the order of the devices from which the computer attempts to boot BOOTABLE CD ACD that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available Your Drivers and Utilities or Resource CD is a bootable CD BOOTABLE DISK A disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available BPS bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output BUS A communication pathway between the components in your computer Glossary 121 www dell com support dell com BUS SPEED The speed given in MHz that indicates how fast a bus can transfer information BYTE The basic data unit used by your computer A byte is usually equa
125. ry To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions 14 Setting Up and Using Your Computer Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2
126. ry Stick MS MS Pro SecureDigital Card SD MultiMediaCard MMC To use the Media Card Reader 1 Check the media or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again Setting Up and Using Your Computer 21 www dell com support dell com 22 Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer NOTICE Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device network adapter connector on computer k O na network adapter connector network device network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Com
127. s for computer processors buses and interfaces are often measured in GHz GRAPHICS MODE A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs H HARD DRIVE A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably HEAT SINK A metal plate on some processors that helps dissipate heat HELP FILE A file that contains descriptive or instructional information about a product Some help files are associated with a particular program such as Help in Microsoft Word Other help files function as stand alone reference sources Help files typically have a filename extension of hlp or chm HIBERNATE MODE A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTML hypertext markup language A set of codes inserted into an Internet web page intended for display on an Internet browser HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to
128. solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern 0701010 Problem Description Suggested Resolution The computer is in a normal off condition or Plug the computer into a working electrical a possible pre BIOS failure has occurred outlet Also see Power Problems on page 36 The diagnostic lights turn off after the system successfully boots to the operating system NOTE If all of the diagnostic lights are off and the system does not start there may be a problem with the power supply or with the processor 0909 A processor failure was detected Contact Dell see page 102 09000 Memory modules are detected but a memory If you have two or more memory modules failure has occurred installed remove the modules reinstall one module see page 64 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 64 If the problem persists contact Dell see page 102 Advanced Troubleshooting 43 Light Pattern Problem Description Suggested Resolution A possible graphics failure has occurred If the problem persists contact Dell see 0090 pge 100 D009 A possible floppy drive or hard drive failure has Reseat all p
129. t appears click Restore 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete Advanced Troubleshooting 51 www dell com support dell com 52 When prompted click Finish to reboot the computer NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 2 3 Log on to the comp
130. te to CD R discs only once 122 Glossary CD RW DVD DRIVE A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CLOCK SPEED The speed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer You may need the COA to complete the operating system setup or reinstallation Also referred to as the Product Key or Product ID CONTROL PANEL A Windows utility that allows you to modify operating system and hardware settings such as display settings CONTROLLER A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used to fill unused RIMM slots CURSOR The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data burst cycle improving system performance DEVICE Hardware such as a disk drive printer or keyboard that is i
131. tegrated video controller Appendix 93 www dell com support dell com Performance HyperThreading If your computer s processor supports Hyper Threading this option appears in the Options List Hard Drive Acoustics e Bypass default Your computer does not test or change the current acoustics mode setting Quiet The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode will cause the drive heads to move faster causing the hard drive to be noisier However some drives may not see an increase in data transfer rates NOTE Changing the acoustics setting does not alter your hard drive image Security This section displays available system security options Admin Password This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer star
132. ter Information Chipset Intel 915GV DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC System clock Integrated network interface capable of 10 100 communication 800 MHz data rate Video Type Integrated Appendix 87 www dell com support dell com Audio Type HDA 2 Expansion Bus Bus type PCI 2 3 PCI Express x1 Bus speed PCI 33 MHz PCI Express 500 MB s bidirectional speed PCI connectors two connector size 120 pins connector data width maximum 32 bits PCI Express connector one xl connector size 36 pins connector data width maximum 1 PCI Express lane Drives Externally accessible Available devices Internally accessible one 3 5 inch drive bay FlexBay one 5 25 inch drive bay Serial ATA drive 1 floppy drive USB memory devices DVD RW drive and media reader one bay for a single 1 inch high hard drive Connectors External connectors Video Network adapter USB Audio Appendix 15 hole connector RJ45 connector two front panel and four back panel USB 2 0 compliant connectors three connectors for line in line out and microphone one front panel connector for headphones Connectors System board connectors Primary IDE drive Serial ATA FlexBay Drive Fan PCI 2 3 PCI Express x1 40 pin connector on PCI local bus one 7 pin connector USB 10 pin header for optional floppy drive or optional Media Card Read
133. the drive and restart your computer Solving Problems NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 102 Media Card Reader Problems No DRIVE LETTER IS ASSIGNED When Microsoft Windows XP detects the Media Card Reader the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the Media Card Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE Each slot in the Media Card Reader is mapped to a drive letter A Media Card Reader slot only appears as a mapped drive when a media card is installed in it If you attempt to access a drive that is mapped to an empty Media Card Reader slot you are prompted to insert media
134. til it clicks into place 6 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 7 Replace the computer cover see Replacing the Computer Cover on page 84 Battery Replacing the Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 91 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 53 3 Locate the battery socket see page 61 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board wit
135. try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration l Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell
136. ts Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Low Power Mode 94 Appendix Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes Change the startup time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and 3 a standby state where the power is reduced or turned off for most components however system memory remains active Maintenance CMOS Defaults This setting restores the computer s default settings Event Log Displays the system event log POST Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboa
137. ublic Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 108 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 1495 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 India Technical Support Sales Large Corporate Accounts Sales
138. um are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCNE June 2006 P N NF132 Rev A01 Contents Finding Information 0000 1 Setting Up and Using Your Computer Setting UpaPrinter 000 4 Printer Cable ss Jb caw da eB 2S Connecting a USB Printer 0 4 Connecting tothe Internet Setting Up Your Internet Connection PlayingCDsandDVDs Adjusting the Volume 0 00004 Adjusting the Picture 20004 CopyingCDsandDVDs HowtoCopyaCDorDVD Using Blank CDsandDVDs Helptul TipSisst bud on eden ts ceed wv Oe Re Ra E Ss Using a Media Card Reader Optional Setting Up a Home and Office Network Connecting toa Network Adapter Network Setup Wizard 2 2 2 0000 Power Management 0004 Standby Mode 0 000 eee Hibernate Mode 2 222000 Power Options Properties Hyper Threading 2005 4 2 Solving Probl
139. urrent settings and make changes to your settings Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information CPU Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Memory Info Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time 92 Appendix Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board
140. uter as a local administrator In Windows Explorer go to c dell utilities DSR Double click the filename DSRIRRemv2 exe K NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator K NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window Restart the computer Advanced Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer see page 53 and Before Working Inside Your Computer see page 54 e You have read the safety information in your Dell Product Information Guide K NO
141. x Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Transaction Sales Corporate Sales Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Corporate Sales Transaction Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 65 1228 toll free 00801 651 227 toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 Appendix 117 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care
142. y Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 112 Appendix Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 00 1 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Tec

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