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Dell 220S Network Card User Manual

1. Vostro 220s height 41 4 cm 16 3 in width 18 3 cm 7 20 in depth 48 2 cm 19 0 in weight 11 kg 13 8 kg 24 Ib 30 4 Ib height 35 44 cm 13 95 in width 16 94 cm 6 67 in depth 42 67 cm 16 8 in weight 9 8 kg 10 5 kg 22 Ib 23 1 Ib height 35 4 cm 13 9 in width 10 cm 3 9 in depth 41 5 cm 16 3in weight 7 98 kg 8 9 kg 17 6 lb 20 Ib Specifications 37 Environmental Temperature Operating Storage Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage Airborne contaminant level 38 Specifications 10 C to 35 C 50 F to 95 F 40 C to 65 C 40 F to 150 F 20 to 80 noncondensing 5 Hz to 350 Hz at 0 0002 G2 Hz 5 Hz to 500 Hz at 0 001 to 0 01 G2 Hz 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec 15 2 m to 3048 m 50 ft to 10 000 ft 5 2 m to 10 668 m 50 ft to 35 000 ft G2 or lower as defined by ISA S71 04 1985 Troubleshooting AN CAUTION To guard against the likelihood of electric shock laceration by moving fan blades or other expected injuries always unplug your computer from the electrical outlet before opening the cover AN CAUTION Before you begin any of the procedures in this sec
2. 2 link integrity light 4 network adapter connector network activity light 6 line in connector line out connector 8 microphone connector USB 2 0 connectors 4 10 serial connector ON c C 1 PS 2keyboard connector 26 About Your Computer Vostro 220s Front View 1 media card reader optional 2 power button power light 3 USB20connectors 2 4 headphone connector 5 microphone connector 6 drive activity light 7 optical drive About Your Computer 27 Vostro 220s Back View 1 security cable padlock rings 2 voltage selector switch 3 power connector 4 power supply vents 5 power supply light 6 expansion card slots 7 back panel connectors 28 About Your Computer Vostro 220s Back Panel Connectors VGA connector PS 2 mouse connector 2 link integrity light 4 network adapter connector network activity light 6 line in connector line out connector 8 microphone connector USB 2 0 connectors 4 10 serial connector ow 1 PS 2keyboard connector About Your Computer 29 30 About Your Computer Specifications K NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Processor types Vostro 420 Vostro 220 220s Level 2 L2 cache Front side bus Intel Core 2 Quad Core 2 Duo processors Intel Core 2 Duo
3. 50 problems restore to previous state 60 regulatory information 8 reinstalling drivers and utilities 58 software 57 S S M A R T 47 safety information 8 Service Manual 8 Service Tag 7 setup computer 9 installing your computer in an enclosure 14 Internet 16 quick setup 9 software problems 53 reinstalling 57 troubleshooting 53 54 updates 54 specifications all 31 audio 32 connectors 34 controls and lights 36 drives 34 environmental 38 expansion bus 32 memory 31 physical 37 power 37 processor 31 system information 31 video 32 support 65 contacting Dell 71 DellConnect 66 online services 66 regional 66 technical support and customer service 66 support information 8 System Restore 60 enabling 62 Terms and Conditions 8 transferring information to a new computer 17 troubleshooting 8 39 blue screen 54 computer not responding 52 Dell Diagnostics 48 error messages 41 memory 51 power 50 power light conditions 50 power lights 39 program crashes 52 programs and Windows compatibility 53 restore to previous state 60 software 52 54 tips 50 updates software and hardware 54 Index 75 V view back 22 25 28 back panel connectors 23 26 29 front 21 W warranty information 8 Windows License label 8 Windows Vista Dell Factory Image Restore 62 63 Device Driver Rollback 58 Program Compat
4. Dell see Contacting Dell on page 71 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program Microsoft Windows Vista 1 Click the Windows Vista start button ie gt Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Microsoft Windows XP 1 Click Start Control Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 48 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge
5. dell com regulatory compliance IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power 50 Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Troubleshooting e Ensure that the main power cable and front panel cable are securely connected to the system board see your Service Manual at support dell com IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING e Ensure that the display is connected and powered on e If the display is connected and powered on see Beep Codes on page 39 IF THE POWER LIGHT IS BLINKING BLUE The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power a device might be malfunctioning or incorrectly installed e Remove and then reinstall all memory modules see your Service Manual at support dell com Remove and then reinstall any expansion cards including graphics cards see your Service Manual at support dell com IF T
6. lt Esc gt simultaneously to access the Task Manager and click the Applications tab 2 Click to select the program that is no longer responding and click End Task A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD CHECK THE SOFTWARE DOCUMENTATION f necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start o Control Panel Programs Use an older program with this version of Windows 2 Inthe welcome screen click Next 3 Follow the instructions on the screen Windows XP The Program Compatibility Wizard configures a program so that it runs in an environment similar to non XP operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen Troubleshooting 53 A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Other software problems CHECK T
7. need a modem or network connection and an Internet service provider ISP If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular phone service for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISB perform the steps in the appropriate section below K NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later K NOTE Have your ISP information ready If you do not have an ISP consult the Connect to the Internet wizard Microsoft Windows Vista Operating System 1 Save and close any open files and exit any open programs 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet click Connect to the Internet 4 In the Connect to the I
8. responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the Diagnostics Checklist see Diagnostics Checklist on page 70 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available AN CAUTION Before working inside your computer follow the safety instructions in the documentation that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance Getting Help 69 70 Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if p
9. your computer cannot display a screen image see Contacting Dell on page 71 Ensure that the computer is connected to an electrical outlet that is known to be working properly Tum on or restart your computer When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the start menu and press Enter K NOTE If you wait too long andthe operating system logo appears continue to wait until you see the Microsoft Windows desktop and then shut down your computer and try again K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and follow the instructions on the screen Starting the Dell Diagnostics From the Dell Zrivers and Utilities Media 1 2 Insert the Drivers and Utilities media Shut down and restart the computer When the DELL logo appears press lt F 12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft 9 Windows9 desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW
10. All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Vostro and DellConnect are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Intel Celeron Pentium Core2 Duo and Core2 Quad are registered trademarks of Intel Corporation in the U S and other countries Blu ray Disc is a trademark of the Blu ray Disc Association Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Models DCSCLF DCSCMF DCSCSF September 2008 P N J531H Rev A00 Contents 1 Finding Information 2 Setting Up Your Computer Quick Setup Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Microsoft Windows Vista Operating System Microsoft Windows XP 3 About Your Computer Vostro 420 Front Vi
11. B Expansion Bus continued PCI cards connectors connector size connector data width maximum xl PCI Express cards connector connector size connector data width maximum x16 PCI Express cards connector connector size connector data width maximum Vostro 420 one PCIe x16 two PCIe x1 four PCI Vostro 220 220s one PCIe x16 one PCIe x1 two PCI 124 pins 32 bits one 36 pins one PCI Express lane one 164 pins 16 PCI Express lanes Specifications 33 Drives Externally accessible Internally accessible Vostro 420 three 5 25 inch Optical Disk Drives one media card reader optional Vostro 220 two 5 25 inch Optical Disk Drives one media card reader optional Vostro 220s one 5 25 inch Optical Disk Drive one media card reader optional Vostro 420 one to four 3 5 inch SATA drive bays Vostro 220 220s one or two 3 5 inch SATA drive bays NOTE Internal and external drive bays accommodate standard 5 25 inch and 3 5 inch bay devices including HDD and short bay devices Available devices 3 5 inch SATA hard drives 80 GB to 1 TB optional SATA DVD SATA CD RW DVD Combo SATA DVD RW SATA BD Combo Blu Ray playback only SATA Blu ray R W one 3 5 inch USB media card reader with Bluetooth external USB floppy disk drive Connectors External connectors Video Network adapter 34 Specifications VGA connector display port Vostro 420 only R
12. Celeron Pentium processors minimum 512 KB maximum 12 MB 800 MHz 1066 MHz or 1333 MHz System Information Chipset RAID support DMA channels Interrupt levels BIOS chip NVRAM NIC Intel G45 plus ICH10R RAID 0 1 8 24 8 MB integrated network interface capable of 10 100 1000 Mbps communication Memory lype Memory connectors Memory modules supported DDR2 800 MHz SDRAM DDR2 667 MHz capable Vostro 420 four Vostro 220 220s two 512 MB 1 CB or 2 GB Specifications 31 Memory continued Minimum memory Maximum memory 512 MB 4CB K NOTE Due to the unique architecture of the Intel Core2 Quad processor your system board and power supply must be included when upgrading processors Video Type Integrated Intel GMA X4500HD Discrete supports dual independent displays NOTE Support for discrete graphics option via PCle x16 graphics card slot NOTE Supports Blu Ray 1 1 playback and Dynamic Video Memory Technology DVMT Realtek ALC662 5 1 Channel audio Expansion Bus Bus type Bus speed 32 Specifications PCI 2 3 PCI Express 2 0 PCIe x16 from G45 PCI Express 1 1 PCIe x1 from ICHIOR SATA 1 0 and 2 0 USB 2 0 133 MB s PCI xl slot bidirectional speed 500 MB s PCI Express x16 slot bidirectional speed 8 GB s PCI Express 1 5 Gbps and 3 0 Gbps SATA 480 Mbps high speed 12 Mbps full speed 1 2 Mbps low speed US
13. Dell Vostro 420 220 220s Setup and Quick Reference Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Ze Technology Guide at support dell com Models DCSCLF DCSCMF DCSCSF www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Information in this document is subject to change without notice 2008 Dell Inc
14. Dell Diagnostics on page 48 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see your Service Manual at support dell com to ensure that your computer is successfully communicating with the memory e Ensure that you are following the memory installation guidelines see your Service Manual at support dell com e Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Memory on page 31 e Run the Dell Diagnostics see Dell Diagnostics on page 48 Lockups and Software Problems AN CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding o NOTICE You may lose data if you are unable to perform an operating system shutdown 52 Troubleshooting TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt Shift
15. HE POWER LIGHT IS STEADY AMBER There is a power problem a device may be malfunctioning or incorrectly installed e Ensure that the processor power cable is securely connected to the system board power connector see your Service Manual at support dell com Ensure that the main power cable and the front panel cable are securely connected to the system board connector see your Service Manual at support dell com ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Memory Problems AN CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance Troubleshooting 51 IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory see your Service Manual at support dell com Reseat the memory modules see your Service Manual at support dell com to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see
16. HE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e f necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY e Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e mail notification of software and hardware updates for your computer The service is free and can be customized for content format and how frequently you receive notifications To enroll for the Dell Technical Update service go to support dell com technicalupdate 54 Troubleshooting Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support je icon on the taskbar or from the Start button Use this support utility for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Sup
17. J 45 connector Connectors continued USB Audio System board connectors Serial ATA Internal USB device Processor fan Chassis fan PCI 2 3 PCI Express x1 PCI Express x16 Front panel control Front panel USB USB 2 0 compliant support 2 0 A sustained charge to power external USB devices Vostro 420 two internal connectors four in front six in back Vostro 220 two internal connectors four ports in front four ports in back Vostro 220s two internal connectors two ports in front four ports in back 5 channel support Vostro 420 seven 7 pin connectors Vostro 220 220s four 7 pin connectors one 10 pin connector supports two USB ports one 4 pin connector one 3 pin connector Vostro 420 four 124 pin connectors Vostro 220 220s two 124 pin connectors Vostro 420 two 36 pin connectors Vostro 220 220s one 36 pin connector one 164 pin connector one 10 pin connector Vostro 420 220 two 10 pin connectors Vostro 220s one 10 pin connector Specifications 35 Connectors continued Front panel audio HDA header Processor Memory Power 12V Power one 10 pin connector one 775 pin connector Vostro 420 four 240 pin connectors Vostro 220 220s two 240 pin connectors one 4 pin connector one 24 pin connector Controls and Lights Front of computer Power button Power light Drive activity light Rear of computer 36 Link integrity light on integrated n
18. and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile support 2us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only e Anonymous file transfer protocol FTP ftp dell com log in as user anonymous and use your e mail address as your password AutoTech Service Dell s automated support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 71 Getting Help 67 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell on page 71 Problems With Your Order If you have a problem with your order such as missing parts wrong p
19. and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press Enter Type 1 to start the CD menu and press Enter to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version that is appropriate for your computer Troubleshooting 49 7 When the Dell Diagnostics Main Menu appears select the test that you want to run and follow the instructions on the screen Troubleshooting Tips Follow these tips when troubleshooting your computer Ea If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed see your Service Manual at support dell com If a device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program documentation NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Power Problems AN CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www
20. arts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call For the telephone number to call for your region see Contacting Dell on page 71 Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 71 Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 71 Include a copy of the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 70 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 71 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 68 Getting Help 4 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also
21. cting Internet 16 modem 12 monitor 9 network 13 network cable 11 power cables 12 contacting Dell 65 71 Dell contacting 65 71 Factory Image Restore 62 software updates 55 Support Utility 55 technical support and customer service 66 Technical Update Service 54 Dell Diagnostics 48 starting from the Drivers and Utilities media 49 starting from your hard drive 49 Dell Factory Image Restore 63 Dell Technology Guide 8 DellConnect 66 Desktop System Software 7 diagnostics beep codes 39 Dell 48 documentation 7 Dell Technology Guide 8 Service Manual 8 drivers 57 Drivers and Utilities media 7 identifying 57 reinstalling 58 returning to a previous version 58 Drivers and Utilities media 7 58 Dell Diagnostics 48 E End User License Agreement EULA 8 ergonomics information 8 error messages beep codes 39 Express Service Code 7 Index 73 F Factory Image Restore 62 Files and Settings Transfer Wizard 17 finding information 7 Internet connecting 16 setting up 16 L license label 8 media Drivers and Utilities 7 operating system 7 memory troubleshooting 51 networks 13 connecting 13 7A Index 0 operating system Dell Factory Image Restore 62 media 63 reinstalling 7 System Restore 60 Operating System media 7 operating system product key 8 P phone numbers 71 power power light conditions 50 troubleshooting
22. d with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD Next When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 18 1 2 On the old computer insert the Windows XP Operating System media On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings Next Setting Up Your Computer 7 On the Which computer is this screen click Old Computer Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring yo
23. e The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible 60 Reinstalling Software NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view K NOTE Set your Dell computer to the Windows Classic view Starting System Restore Windows Vista 1 Click Start 2 Inthe Start Search box type System Restore and press Enter K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore see Undoing the Last System Restore on page 61 Windows XP NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files
24. e Manual at support dell com for more information MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information No BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device No BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell see Contacting Dell on page 71 No TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 48 NoT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use 44 Troubleshooting OPERATING SYSTEM NOT FOUND Reinstall the hard drive see your Service Manual at support dell com If the problem persists contact Dell see Contacting Dell on page 71 OPTIONAL ROM BAD cHECKSUM The optional ROM has failed Contact
25. ecessary update the driver Microsoft Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Microsoft Windows XP 1 Click Start Control Panel 2 Under Pick a Category click Performance and Maintenance and click System 3 Inthe System Properties window click the Hardware tab and click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 58 Reinstalling Software 57 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Returning to a Previous Device Driver Version Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to ent
26. ell Factory Image Restore welcome screen click Next The Confirm Data Deletion screen appears NOTICE If you do not want to proceed with Factory Image Restore click Cancel 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 8 Click Finish to restart the computer Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback See Returning to a Previous Device Driver Version on page 58 If Device Driver Rollback does not resolve the problem use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows System Restore on page 60 Reinstalling Software 63 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer TM To reinstall Windows you need the Dell Operating System media and the Dell Drivers and Utiliti
27. er the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click the Drivers tab Roll Back Driver Windows XP 1 Click Start2 My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 60 to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore see Restoring Your Operating System on page 60 does not resolve the problem reinstall the driver from your Drivers and Utilities media 1 With the Windows desktop displayed insert your Drivers and Utilities media If this is your first time to use the Drivers and Utilities media go to step 2 If not go to step 5 58 Reinstalling Software When the Drivers and Utilities media installation program starts follow the prompts on the screen K NOTE In most cases the Drivers and Utilities program starts running automatically If it does not start Windows Explorer click your media drive directory to display the media contents and then double click the autorcd exe file When the InstallShield Wizard Complete window appears remove the Drivers and Utilities
28. erwise activate hibernate mode or shut down the computer System Messages K NOTE If the message you received is not listed in the table see the documentation for either the operating system or the program that was running when the message appeared ALERT PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT NNNN FOR HELP IN RESOLVING THIS PROBLEM PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT The computer failed to complete the start routine three consecutive times for the same error see Contacting Dell on page 71 for assistance CMOS cHECKSUM ERROR Possible system board failure or RTC battery low Replace the battery See your Service Manual at support dell com or see Contacting Dell on page 71 for assistance 46 Troubleshooting CPU FAN FAILURE Processor fan failure Replace processor fan See your Service Manual at support dell com HARD DISK DRIVE FAILURE Possible hard drive failure during hard drive POST Check cables swap hard disks or see Contacting Dell on page 71 for assistance HARD DISK DRIVE READ FAILURE Possible hard drive failure during hard drive start test see Contacting Dell on page 71 for assistance KEYBOARD FAILURE Keyboard failure or keyboard cable loose No BOOT DEVICE AVAILABLE No bootable partition on hard drive or the hard drive cable is loose or no bootable device exists If the hard drive is your boot device ensure tha
29. es media K NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer or whether you requested the media the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software 1 Saveand close any open files and exit any open programs 2 Insert the Operating System media 3 Ifthe Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press lt F 12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows9 desktop then shut down your computer and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 5 When the boot device list appears highlight CD DVD CD RW Drive and press Enter 6 Press any key to Boot from CD ROM and follow the instructions on the screen to complete the installation 64 Reinstalling Software Getting Help Obtaining A
30. ess Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions Getting Help 65 For instructions on using the Dell Support see Iechnical Support and Customer Service on page 66 K NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 69 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only 66 Getting Help You can access Dell Support through the following websites
31. etwork adapter Network activity light on integrated network adapter Specifications push button blue light Blinking blue in sleep state solid blue for power on state amber light Blinking amber indicates a power problem sensed by the power supply unit Solid amber when the computer does not start indicates the system board cannot start initialization see Power Problems on page 50 off System is in hibernate soft off or mechanical off blue light A blinking blue light indicates the computer is reading data from or writing data to the SATA hard drive or CD DVD green light A good connection exists between the network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light Power DC power supply Wattage Maximum heat dissipation MHD Voltage see the safety information that shipped with your computer for important voltage setting information Coin cell battery Vostro 420 350 W Vostro 220 300 W Vostro 220s 250 W for 350 W power supply 1194 BTU hr for 300 W power supply 1023 BTU hr for 250 W power supply 853 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Vostro 420 115 230 VAC 50 60 Hz 8A 4A Vostro 220 115 230 VAC 50 60 Hz 7A 4A Vostro 220s 115 230 VAC 50 60 Hz 6A 3A 3 V CR2032 lithium coin cell Physical Vostro 420 Vostro 220
32. ew Vostro 420 Back View Vostro 420 Back Panel Connectors Vostro 220 Front View Vostro 220 Back View Vostro 220 Back Panel Connectors Vostro 220s Front View Contents Vostro 220s Back Panel Connectors 29 4 Specifications 31 5 Troubleshooting 39 Tools reno a ER EE e 39 Power Lights 39 Beep Codest ici ma dipana 39 Error Messages 41 System Messages 2 lll 46 Troubleshooting Software and Hardware Problems 1 Nes Xem ee s 4 Dell Diagnostics LL 48 Troubleshooting Tips 50 Power Problems 50 Memory Problems 51 Lockups and Software Problems 52 Dell Technical Update Service 54 Dell Support Utility ls 55 6 Reinstalling Software 57 Divers uu mh E 57 Identifying Drivers 57 Reinstalling Drivers and Utilities 58 Contents Restoring Your Operating System 60 Using Microsoft Windows System Restore 60 Using Dell Factory Image Restore 62 Using the Operating System Media 63 7 Getting Help ccm tees 65 Obtaining Assistance 65 Technical Support and Customer Service 66 DellGonnect 5 ounce ek 66 Online Services 66 AutoTech Service 67 Automated Order Status Service 68 Problems With Yo
33. f device for which you are installing the driver for example Audio or Video Double click the name of the device for which you are installing the driver Click the Driver tab Update Driver Browse my computer for driver software Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click the name of the driver2 OK Next Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell Factory Image Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received the Operating System media with your computer you can use it to restore your operating system However using the Operating System media also deletes all data on the hard drive Use the media only if System Restore did not resolve your operating system problem Using Microsoft Windows System Restor
34. formation for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 48 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 48 42 Troubleshooting HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 48 HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the
35. ge at www dell com regulatory compliance K NOTE Some devices may not be included if you did not order them 1 Connect the monitor using only one of the following cables the white DVI cable or the blue VGA cable A VGA cable with a DVI to VGA adapter can be used on a video port with a DVI connector D p Setting Up Your Computer 9 10 Setting Up Your Computer 2 Connect a USB device such as a keyboard or mouse 3 Connect the network cable LX I LI AW Setting Up Your Computer 11 4 Connect the modem 5 Connect the power cable s a 12 Setting Up Your Computer 6 Press the power buttons on the monitor and the computer i mp 7 Connect to your network 1 desktop computer with network 2 wireless router adapter 3 cable or DSL modem 4 Internet service 5 desktop computer with USB wireless 6 USB wireless adapter adapter Setting Up Your Computer 13 Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer s performance possibly causing it to overheat Follow the guidelines below when installing your computer in an enclosure AN CAUTION Before installing your computer in an enclosure read the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage a
36. hard drive see your Service Manual at support dell com and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 48 INSERT BOOTABLE MEDIA The operating system is trying to boot to nonbootable media such as a floppy disk or CD Insert bootable media INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program See your Service Manual at support dell com for more information KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 48 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 48 KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 48 KEYBOARD STUCK KEY FAILURE For external ke
37. ibility wizard 53 reinstalling 7 returning to a previous device driver version 58 System Restore 60 76 Index Windows XP Device Driver Rollback 58 Files and Settings Transfer Wizard 17 reinstalling 7 returning to a previous device driver version 58 setting up Internet connection 17 System Restore 60 wizards Files and Settings Transfer Wizard 17 Program Compatibility wizard 53
38. ll Failure 7 CPU cache test Contact Dell failure Error Messages AN CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE The touch pad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program See your Service Manual at support dell com for more information If the problem persists contact Dell see Contacting Dell on page 71 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 71 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information Trouble
39. media and click Finish to restart the computer When you see the Windows desktop reinsert the Drivers and Utilities media At the Welcome Dell System Owner screen click Next K NOTE The Drivers and Utilities program displays drivers only for hardware that came installed in your computer If you installed additional hardware the drivers for the new hardware might not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message appears stating that the Drivers and Utilities media is detecting hardware in your computer The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section 1 Click the Windows Vista Start button Oo and right click Computer 2 Click Properties Device Manager K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager Reinstalling Software 59 Double click the type o
40. ngs Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 20 1 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document 154781 What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System NOTE Access to the Dell Knowledge Base document may not be available in certain countries Setting Up Your Computer About Your Computer Vostro 420 Front View ON c U 10 optical drive optional optical drive bays 2 microphone connector headphone connector dri
41. nternet window click either Broadband PPPoE or Dial up depending on how you want to connect e Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection e Chose Dial up if you will use a dial up modem or ISDN 16 Setting Up Your Computer K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Microsoft Windows XP 1 Save and close any open files and exit any open programs 2 Click Start Internet Explorer Connect to the Internet 3 In the next window click the appropriate option e Ifyou do not have an ISP click Choose from a list of Internet service providers ISPs f you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a setup CD click Use the CD I got from an ISP 4 Click Next If you selected Set up my connection manually in step 3 continue to step 5 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP Click the appropriate option under How do you want to connect to the Internet and click Next Use the setup information provided by your ISP to complete the setup Transferring Information to a New C
42. omputer Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button o and then click Transfer files and settings Start Windows Easy Transfer In the User Account Control dialog box click Continue Click Start a new transfer or Continue a transfer in progress Follow the instructions provided on the screen by the Windows Easy Transfer wizard Setting Up Your Computer 17 Microsoft Windows XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer K NOTE You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input output 1 0 ports of the two computers For instructions on setting up a direct cable connection between two computers see Microsoft Knowledge Base Article 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in certain countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard Running the Files and Settings Transfer Wizard With the Operating System Media LA NOTE This procedure requires the Operating System media This media is optional and may not be include
43. or programs until the system restoration is complete 1 Click Start All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next and follow the remaining on screen prompts Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Reinstalling Software 61 Windows Vista 1 Click Start 2 In the Start Search box type System Restore and press Enter 3 Click Undo my last restoration and click Next Windows XP 1 Click Start All Programs Accessories System Tools System Restore 2 Click Undo my last restoration and click Next Enabling System Restore K NOTE Windows Vista does not disable System Restore regardless of low disk space Therefore the steps below apply only to Windows XP If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start Control Panel Performance and Maintenance System 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked Using Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drive
44. our computer Reinstall your operating system Finding Information 7 Document Media Label Contents Safety Regulatory Warranty and Support Documentation This type of information may have shipped with your computer For additional regulatory information see the Regulatory Compliance Homepage on www dell com at the following location www dell com regulatory_compliance Service Manual The Service Manual for your computer can be found at support dell com Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com Windows License Label Your Microsoft Windows License is located on your computer Microsoft 8 Finding Information About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireless technology e mail networking and more Provides your operating system product key Setting Up Your Computer Quick Setup AN CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepa
45. port Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start All Programs Dell Support Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked K NOTE If the Dell Support Utility is not available from the Start menu go to support dell com and download the software The Dell Support Utility is customized for your computing environment The KJ icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks Check your computing environment View the Dell Support Utility settings e Access the help file for the Dell Support Utility e View frequently asked questions Learn more about the Dell Support Utility Turn off the Dell Support Utility Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen Troubleshooting 55 56 Troubleshooting Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if n
46. pport 2 lypehardware troubleshooter in the search field and press Enter to start the search 3 Inthe Fix a Problem section click Hardware Troubleshooter In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Dell Diagnostics AN CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems see Lockups and Software Problems on page 52 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin NOTICE The Dell Diagnostics works only on Dell computers K NOTE The Dell Drivers and Utilities media is optional and may not ship with your computer See your Service Manual at support dell com to review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media 48 Troubleshooting Starting the Dell Diagnostics From Your Hard Drive K NOTE If
47. rovided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate service or support link based on your need 3 Choose the method of contacting Dell that is convenient for you Getting Help 71 72 Getting Help Index B beep codes 39 C conne
48. rs installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem K NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore Windows Vista only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore 62 Reinstalling Software Dell Factory Image Restore Windows Vista Only 1 Tum on the computer When the Dell logo appears press lt F8 gt several times to access the Vista Advanced Boot Options Window 2 Select Repair Your Computer The System Recovery Options window appears Select a keyboard layout and click Next To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 5 Click Dell Factory Image Restore K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 6 On the D
49. shooting 41 Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics see Dell Diagnostics on page 48 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay See your Service Manual at support dell com for more information ERROR READING PCMCIA cARD The computer cannot identify the ExpressCard Reinsert the card or try another card See your Service Manual at support dell com for more information EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in nonvolatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell see Contacting Dell on page 71 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not use these characters in filenames GATE A20 FAILURE memory module may be loose Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific in
50. ssistance AN CAUTION If you need to remove the computer cover first disconnect the computer power and modem cables from all electrical outlets Follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Troubleshooting Tips on page 50 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 48 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostics Checklist on page 70 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 66 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 71 K NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Expr
51. t www dell com regulatory compliance o NOTICE The operating temperature specifications indicated in this document reflects the maximum ambient operating temperature The room ambient temperature needs to be a consideration when you install your computer in an enclosure For example if the ambient room temperature is at 25 C 77 F depending on your computer s specifications you only have 5 to 10 C 9 to 18 F temperature margin before you reach your computer s maximum operating temperature For details about your computer s specifications see Specifications on page 31 e Leave a 10 2 cm 4 in minimum clearance on all sides of the computer that have air vents to permit the airflow required for proper ventilation e If your enclosure has doors the doors need to be of a type that allows at least a 30 percent airflow through the enclosure at the front and at the back NOTICE Do not install your computer in an enclosure that does not allow airflow Restricting the airflow impacts your computer s performance possibly causing it to overheat 14 Setting Up Your Computer If your computer is installed in a corner on a desk or under a desk leave at least 5 1 cm 2 in clearance from the back of the computer to the wall to permit the airflow required for proper ventilation Setting Up Your Computer 15 Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you
52. t the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct see your Service Manual at support dell com No TIMER TICK INTERRUPT A chip on the system board might be malfunctioning or system board failure see Contacting Dell on page 71 for assistance USB OVER CURRENT ERROR Disconnect the USB device Use external power source for the USB device NOTICE HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM S M A R T error possible hard drive failure This feature can be enabled or disabled in BIOS setup Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter Windows Vista 1 Click the Windows Vista Start button o and click Help and Support 2 lypehardware troubleshooter in the search field and press Enter to start the search Troubleshooting 47 3 Inthe search results select the option that best describes the problem and follow the remaining troubleshooting steps Windows XP 1 Click Start Help and Su
53. the battery If the problem persists try to restore the data by entering the system Troubleshooting 45 setup program then immediately exit the program see your Service Manual at support dell com If the message reappears contact Dell see Contacting Dell on page 71 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell see Contacting Dell on page 71 TIME 0F DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options See your Service Manual at support dell com for more information TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 48 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 48 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet oth
54. tion read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance Tools Power Lights The two color power button light located on the front of the computer turns on and blinks or remains solid to indicate different states e Ifthe power light is off the computer is either turned off or is not receiving power e If the power light is steady blue and the computer is not responding ensure that the display is connected and powered on e Ifthe power light is blinking blue the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is blinking amber the computer is receiving electrical power a device such as a memory module or graphics card might be malfunctioning or incorrectly installed e If the power light is steady amber there may be a power problem or an internal device malfunction Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem One possible beep code consists of repetitive three short beeps This beep code tells you that the computer encountered a possible system board failure Troubleshooting 39 If your computer beeps during start up 1 Write down the beep code 2 R
55. un the Dell Diagnostics to identify a more serious cause see Dell Diagnostics on page 48 Code Description Suggested Remedy repetitive short beeps 1 BIOS checksum Contact Dell failure Possible system board failure 2 No memory modules 11f you have two or more memory modules are detected installed remove the modules reinstall one module see your Service Manual at support dell com and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error 2 If available install good memory of the same type into your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 3 Possible system Contact Dell board failure 4 RAM Read Write 1 Ensure that no special memory failure module memory connector placement requirements exist see your Service Manual at support dell com 2 Verify that the memory modules that you are installing are compatible with your computer see your Service Manual at support dell com 3 If the problem persists contact Dell 40 Troubleshooting Code Description Suggested Remedy repetitive short beeps 5 Real time clock 1 Replace the battery see your Service Manual failure Possible at support dell com battery failure or 2 If the problem persists contact Dell system board failure 6 Video BIOS Test Contact De
56. ur Order 68 Product Information 68 Returning Items for Warranty Repair or Credit 68 Before You Call 0 69 Contacting Dell 71 Iorio e elit a 73 Contents Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer Document Media Label Contents Service Tag Express Service Code The Service Tag Express Service Code is located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support Drivers and Utilities Media The Drivers and Utilities media is a CD DVD or other type of media that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS Readme files NOTE Readme files may be included on your media to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Operating System Media The Operating System media is a CD or DVD that may have shipped with y
57. ur settings and files and click Next The wizard applies the collected files and settings to your new computer On the Finished screen click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer Next On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive Next Insert the removable media such as a writable CD and click OK Setting Up Your Computer 19 6 7 When the disk creation completes and the Now go to your old computer message appears do not click Next Go to the old computer To copy data from the old computer 1 2 ao c m Ww 7 On the old computer insert the wizard disk and click Start Run In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media and click OK On the Files and Setti
58. ve activity light drive bay front panel open USB 2 0 connectors 4 IEEE 1394 connector optional power button power light media card reader optional AboutYourComputer 21 Vostro 420 Back View 1 power cord connector 2 power supply vent 3 security cable padlock rings 4 expansion card slots 5 back panel connectors 6 power supply light 7 voltage selector switch 22 About Your Computer Vostro 420 Back Panel Connectors oOo N CI WwW PS 2 mouse connector USB 2 0 connectors 2 network adapter connector line in connector microphone connector eSATA connector serial connector 9 pin VGA connector link integrity light network activity light line out connector USB 2 0 connectors 4 display port PS 2 keyboard connector About Your Computer 23 Vostro 220 Front View 1 optical drive 2 drive bay front panel open 3 optional optical drive bay 4 USB 2 0 connectors 4 5 IEEE 1394 connector optional 6 headphone connector 7 microphone connector 8 power button power light 9 drive activity light 10 media card reader optional 24 About Your Computer Vostro 220 Back View NU OC C9 power cord connector 2 power supply vent security cable padlock rings 4 expansion card slots back panel connectors 6 power supply light voltage selector switch About Your Computer 25 Vostro 220 Back Panel Connectors 1 2 3 4 5 PS 2 mouse connector VGA connector
59. yboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see Dell Diagnostics on page 48 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played see Dell Diagnostics on page 48 Troubleshooting 43 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Servic

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