Home

Dell 1600SC Personal Computer User Manual

1. Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires Website www dell com ar ae International Access Code 00 Tech Support and Customer Care toll free 0 800 444 0733 Australia Sydney E mail Australia au_tech_support dell com intecriational Access Code E mail New Zealand nz_tech_support dell com 0011 Home and Small Business 1 300 65 55 33 Country Code 61 Government a
2. International Access Code Technical SUppOrEN servers toll free 0120 198 498 Public Sales government agencies educational institutions and medical 044 556 1469 institutions SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg Website support euro dell com Po Technical Support Brussels Belgium 3420808075 Country Code 352 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 or 001 877 269 3383 50 81 8800 Country Code 52 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam Website support euro dell com International Access Code 00 E mail Technical Support Country Code 31 Enterprise nl_server_support dell com City Code 20 Latitude nl_latitude_support dell com Inspiron nl_inspiron_support dell com Dimension nl_dimension_support
3. If the tests fail see Getting Help Troubleshooting a SCSI Tape Drive Problem Faulty tape cartridge Tape drive indicator signifies a problem with the drive Software or device driver error Tape drive cables Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide K NOTE If the tape drive indicator signifies a problem with the drive see the tape drive s documentation for detailed information on troubleshooting 1 Swap the tape cartridge with a known working cartridge If the problem is resolved the cartridge is faulty 2 Run the SCSI controllers test in the system diagnostics to determine whether the controller operates properly see Running the System Diagnostics If the tests fail continue to step 3 3 Ensure that any required device drivers are installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card 4 Test the tape drive by performing a tape backup and verification test see the tape backup software documentation If the tests fail continue to step 5 5 Reinstall the tape backup software as instructed in the tape backup software documentation 6 Turn off the system including any attached
4. Mb megabit s Mbps megabit s per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz mm millimeter s ms millisecond s MTBF mean time between failures mV millivolt s NIC network interface controller NiCad nickel cadmium NiMH nickel metal hydride NMI nonmaskable interrupt ns nanosecond s NTFS NT File System NVRAM nonvolatile random access memory OTP one time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCI A Personal Computer Memory Card International Association PDB power distribution board PDU power distribution unit PGA pin grid array PIC personal identification code POST power on self test ppm pages per minute PQFP plastic quad flat pack PSDB power supply distribution board PS 2 Personal System 2 PXE preboot execution environment RAID redundant arrays of independent disks RAC remote access controller RAM random access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red green blue ROM read only memory rpm revolutions per minute RTC real time clock SBE single bit ECC SCSI small computer system interface sec second s SEC single edge contact SEL sy
5. 1 Unpack the expansion card and prepare it for installation For instructions see the documentation that accompanied the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right side 5 Install the controller card in expansion slot 1 or 2 see Installing an Expansion Card in Installing System Options 6 Connect the interface cable to the card and to the drives See Figure 7 10 Figure 7 12 and the documentation that accompanied the card for information about cable connections between the drives and RAID card 7 Stand the system upright 8 Install the cover see Installing the Cover in Troubleshooting Your System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Ensure that any required device drivers are installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card 11 Test the array If you are setting up an IDE RAID array run the hard drive tests in the system diagnostics see Running the System Diagnostics If you are setting up a SCSI RAID array run the SCSI controllers tests and the hard drive tests in the system diagnostics see Runn
6. pco 1 pere carier aeea an i serial inoue sour o serial output om o bata terminal resa N ll osn 1 pata set racy o nequest ra sena fr cear to sena FJ ning necator R Signal ground Ss S G RT RI ers R Parallel Connector The integrated parallel connector intended primarily for use by printers that require data in parallel format uses a 25 pin D subminiature connector on the system s back panel The default designation of the system s parallel connector is LPT1 If you add an expansion card containing a parallel connector configured as LPT1 IRQ7 I O address 378h use the System Setup program to remap the integrated parallel connector See Using the System Setup Program in the User s Guide Figure B 3 illustrates the pin numbers for the parallel connector and Table B 3 defines the pin assignments for the connector Figure B 3 Parallel Connector Pin Numbers 13 1 f ocooo0o0008 O 000000000 25 14 Table B 3 Parallel Connector Pin Assignments Pin Signal 1 O Definition 2 Poo 1 O Printer data bit 0 3 1 O Printer data bit 1 4 1 O Printer data bit 2 5 1 O Printer data bit 3 6 1 O Printer data bit 4 7 1 O Printer data bit 5 8 eoe 1 0 Printer data bit 6 9 Printer data bit 7 10 ACK i Acknowledge a feor fou fee 1 reper ena 1a Jaap sewer 14 AFD o Automatic feed as ee error 16 INIT o
7. 15 As the system boots observe the monitor screen and the indicators on the keyboard 16 Perform the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Repeat step 11 through step 15 for each memory module installed If the problem persists see Getting Help 17 Run the system memory test in the system diagnostics see Running the System Diagnostics If the test fails see Getting Help Troubleshooting the Diskette Drive Problem Faulty diskette 1 System message indicates a problem with the diskette drive Diskette drive cables Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Swap the diskette with a known working diskette the problem is resolved the diskette is faulty 2 Enter the System Setup program and verify that the system is configured correctly see Using the System Setup Program in your User s Guide 3 Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly see Running the System Diagnostics the tests fail continue to step 4 4 Turn off the system including any attached peripherals and disconnect the system from the
8. up to four non hot plug SCSI or IDE hard drives behind faceplate Figure 2 2 System With Hot Plug SCSI Hard Drives CD drive or optional DVD or combination drive diskette drive up to six hot plug SCSI peripheral bay hard drives Figure 2 3 Front Panel Controls and I ndicators power button reset button power indicator hard drive activity indicator bezel keylock Table 2 1 Front Panel Controls and Indicators Component Description Power button Turns system power off and on If you turn off the system using the power button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off If the power button is pressed for more than four seconds the system power will turn off regardless of the current operating system state If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The power button is enabled in the System Setup program When disabled the button can only turn the system power on For more information see your User s Guide and the operating system s documentation Reset button Restarts the system Power indicator Provides information on power status see Power Indicator Codes Hard drive activity Indicates read or write access to a hard drive indicator Diskette and CD Indicate read or write access to the r
9. 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Run Quick Tests in the system diagnostics see Running the System Diagnostics If the tests fail or the problem persists see Getting Help Troubleshooting the System Board Problem System message indicates a problem with the system board Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover 3 Lay the system on its right side 4 Remove all expansion cards installed in the system see Removing an Expansion Card in Installing System Options K NOTE If the boot drive is connected to a SCSI or RAID controller card remove all expansion cards except the controller card used by the boot drive 5 Stand the system upright 6 Install the cover see Installing the Cover 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Run Quick Tests in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help 9 For each expansion card perform the following steps a Turn off t
10. Running the System Diagnostics If the tests fail continue to step 2 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover 4 Lay the system on its right side 5 Ensure that the CD drive interface cable is properly connected between the drive and the system board To identify system board connectors see Figure A 3 K NOTE Ensure that the drive is configured and connected properly See IDE Configuration Information in Installing Drives 6 Ensure that a power cable is properly connected to the drive 7 Stand the system upright 8 Install the cover see Installing the Cover 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Run the IDE devices tests in the system diagnostics to determine whether the CD drive operates properly see Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Tape Drive Troubleshooting an IDE Tape Drive Problem Faulty tape cartridge Tape drive indicator signifies a problem with the drive 1 Software error Tape drive cables Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide K NOTE If the
11. but the system is in a standby state For information on standby states see your operating system documentation The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred see Figure 2 5 Figure 2 5 Redundant Power Supply Indicators power supply status indicator power supply fault indicator o AC line status indicator Table 2 4 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply Hard Drive I ndicator Codes Each hard drive carrier has two indicators a busy indicator and a status indicator see Figure 2 6 The indicators provide information on the status of the respective hard drive Figure 2 6 Hard Drive Indicators drive status indicator drive busy indicator Table 2 5 lists the drive status indicator codes Different codes display as drive events occur in the system For example in the event of a hard drive failure the drive fail code appears After the drive is selected for removal the preparing for removal code appears After the replacement drive is installed the preparing for operation drive online code appears The drive busy indicator signifies whether t
12. 13 Install the cover see Installing the Cover in Troubleshooting Your System 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 15 Assign a new system and or setup password To assign a new password using the System Setup program see Using the System Setup Program in your User s Guide Back to Contents Page Back to Contents Page 1 O Ports and Connectors Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide 1 0 Connectors Serial Connector Parallel Connector PS 2 Compatible Keyboard and Mouse Connectors Video Connector USB Connector Integrated NIC Connector Network Cable Requirements 1 O Connectors 1 O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 1 O Connectors PS 2 mouse connector PS 2 keyboard connector USB connectors 2 F aiio _ H parallel connector 999909959999 9999999999999 video connector NIC connector Table B 1 shows the icons used to label the connectors on the system Table B 1 1 O Connector Ic
13. 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Remove the bezel drive insert a From inside the bezel press the tabs at each end of the insert inward with your thumbs b Pull the insert out of the bezel 5 Remove the chassis drive insert see Figure 7 2 a Press the tabs at each end of the insert inward b Pull the insert out of the chassis Figure 7 2 Removing the Chassis Drive I nsert tabs 2 chassis drive insert Installing the Front Panel Drive Inserts A CAUTI ON Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System NOTICE You must install both inserts in an empty 5 25 inch drive bay to maintain Federal Communications Commission FCC certification of the system The inserts also help keep dust and dirt out of the system 1 Install the chassis drive insert by sliding the insert into the chassis until the tabs on the side of the insert snap into place see Figure 7 2 2 Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place 3 Install the cover see Installing the Cover in Troubleshooting Your System 4 Install the bezel see Installing the Bezel in Troubleshooting Your System 5 Reconnect the system to its electrical outlet and turn the system on includi
14. Configuring the Boot Drive Installing a RAID Controller Card Diskette Drive Your system can contain the following drives Up to two externally accessible 5 25 inch drives typically CD drives or tape drives A CD or other optical drive is standard in the first external drive bay and an additional drive of your choice can be installed in the remaining external drive bay An externally accessible 3 5 inch diskette drive 1 Up to four 1 inch non hot plug IDE or SCSI hard drives Up to six hot plug SCSI hard drives Connecting Drives Interface Cables Most interface connectors are keyed for correct insertion When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable Drive Cable Configurations Your system can accommodate many different drive configurations each with specific cable requirements Table 7 1 shows the cable requirements for common drive configurations Table 7 1 Drive Cable Configuration Drives Required Cable Cable Connections IDE CD drive DVD drive or combination drive 40 pin IDE 2 drop cable IDE drive and secondary IDE connector on system board See Figure 7 4 Up to two IDE hard drives See Figure 7 8 80 pin IDE 2 drop cable IDE hard drives and primary IDE connector on system board Three or four IDE hard drives See Figure 7 80 pin IDE bundled 4 drop cable IDE hard drives and IDE RAID controller card 11 Up
15. Initialize printer 17 SLIN Select in PS 2 Compatible Keyboard and Mouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 4 illustrates the pin numbers for these connectors and Table B 4 defines the pin assignments for these connectors Figure B 4 Keyboard and Mouse Connector Pin Numbers Table B 4 Keyboard and Mouse Connector Pin Assignments Pin Signal 1 O Definition KBDATA or MFDATA Keyboard data or mouse data Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector Figure B 5 illustrates the pin numbers for the video connector and Table B 5 defines the pin assignments for the connector K NOTE Installing a video card automatically disables the system s integrated video controller Figure B 5 Video Connector Pin Numbers 10 SRS 15 11 Table B 5 Video Connector Pin Assignments Sinai vo patnition d Feo fo Red vieeo onen fo Green vies Pewe awe veo poc date ut o montor detect aa reme o Horizontal synchronization Fvsrne 0 verica synchronization USB Connector The system s USB connector supports USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette
16. Installing a 5 25 Inch Drive screws 2 power cable externally accessible drive bay yp interface cable 5 25 inch drive 8 Connect a DC power cable connector to the drive s power input connector see Figure 7 3 9 Connect the interface cable to the drive see Figure 7 3 and to the system board or controller card Figure 7 4 illustrates a common cable configuration for externally accessible IDE drives Figure 7 5 illustrates a SCSI tape drive connected to the SCSI controller on the system board Figure 7 6 shows a SCSI tape drive connected to a SCSI controller card If necessary temporarily remove the baffle to allow easier routing of the interface cable see Removing the Baffle in Troubleshooting Your System For information about the controller card see the documentation that accompanied the card Figure 7 4 Connecting an IDE CD Drive and Optional I DE Tape Drive to the Integrated I DE Controller IDE CD drive and secondary IDE connector optional tape drive IDE interface cable 2 drop Figure 7 5 Connecting an SCSI Tape Drive to the Integrated SCSI Controller SCSI interface cable optional SCSI tape drive 1 drop SCSI controller connector Figure 7 6 Connecting an SCSI Tape Drive to a SCSI Controller Card optional SCSI tape drive SCSI interface cable 1 drop SCSI controller card 10 Ensure that all cables are firmly connected and arranged so that they will not catch on the c
17. Messages A CAUTION To prevent risk of personal injury from electrical shock do not reach into an empty power supply bay 3 4 5 NOTICE The optional redundant power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time ina system that is powered on If AC power is available to the system remove the faulty power supply see Removing a Redundant Power Supply in Installing System Options Install a new power supply see Installing a Redundant Power Supply in Installing System Options NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green if the power supply is functioning properly see Figure 2 5 If the problem is not resolved see Getting Help for information on obtaining technical assistance Troubleshooting a Nonredundant Power Supply Problem Power indicator on the front panel does not light Systems management software issues a power supply related message 1 No power to the system Action A CAUTI ON Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety in
18. NOTICE To avoid line interference voice and data lines must be in separate sheaths Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Back to Contents Page Abbreviations and Acronyms Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide A ampere s AC alternating current ADC analog to digital converter ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller ASIC application specific integrated circuit BIOS basic input output system BMC baseboard management controller bpi bits per inch bps bits per second BTU British thermal unit c Celsius cD compact disc CGA color graphics adapter cm centimeter s CMOS complementary metal oxide semiconductor COM communications cpi characters per inch cpl characters per line CPU central processing unit DAC digital to analog converter DAT digital audio tape dB decibel s dBA adjusted decibel s DC direct current DDR double data rate DIMM dual in line memory module DIN Deutsche Industrie Norm DIP dual in line package DMA direct memory access DOC Depa
19. Ontario Online Order Status www dell ca ostatus SSS en AutoTech automated technical support toll free 1 800 247 9362 International Access Code 011 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56 City Code 2 China Xiamen Tech Support website support ap dell com china o OE Tech Support Fax 818 1350 City Code 592 Home and Small Business Technical Support toll free 800 858 2437 Corporate Accounts Technical Support toll free 800 858 2333 Eran support desktop computer den supponere FHomeandsmaeusines CEOS C EE Customer Care 0825 338 339 E mail support euro dell com it it emaildell ass SS Homeand smaieusiness OOOO S emas ooo Jamaica Japan Kawasaki Website support jp dell com International Access Code 00
20. Switzerland Geneva Website support euro dell com Se eee E mail for French speaking HSB and Corporate Customers Country Code 41 support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 City Code 22 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Switchboard 022 799 01 01 Taiwan Technical Support portable and desktop computers toll free 00801 86 1011 NAternationaliceess Code Technical Support servers toll free 0080 60 1256 002 Transaction Sales toll free 0080 651 228 Country Code 886 or 0800 33 556 Corporate Sales toll free 0080 651 227 or 0800 33 555 Thailand Technical Support toll free 0880 060 07 International Access Code Customer Service Penang Malaysia 604 633 4949 001 Sales toll free 0880 060 09 Country Code 66 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell Website support euro dell com C Cs international Access Codes 00 Customer Care website support euro dell com uk en ECare Form Home asp Country Code 44 ee DellNet Service and Support toll free 1 877 Delinet 1 877 335 5638 Financial Services website www dellfinancialservices com Customer Service and Technical Support toll free 1 800 822 8965 Employee Purchase Program EPP Customers toll free 1 80
21. System Restart the application program See Memory Module Installation Guidelines in Installing System Options See Troubleshooting System Memory in Troubleshooting Your System Information only Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System Check the hard drive configuration settings in the System Setup program see Using the System Setup Program in your User s Guide See Getting Help See Troubleshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System If the problem persists see Getting Help Use a bootable diskette Replace the slower microprocessor with one that matches the faster microprocessor Ensure that all appropriate cables are securely connected to the expansion cards If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Install the NVRAM clear jumper and reboot the system see Figure A 2 for jumper location If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Run the System Setup program to correct the drive settings see Using the System Setup Program in your User s Guide If the problem persists see Troubleshooting Hard Drives in Trouble
22. at our receiving dock and returned to you Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your System Information Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed
23. be conflicting with the diskette drive or you may have a faulty expansion card Continue to step 21 the tests fail see Getting Help 21 For each expansion card perform the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Lay the system on its right side d Reinstall one of the expansion cards you removed in step 16 see Installing an Expansion Card in Installing System Options e Stand the system upright f Install the cover see Installing the Cover g Reconnect the system to its electrical outlet and turn the system on including any attached peripherals h Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly see Running the System Diagnostics If the tests fail see Getting Help If you have reinstalled all of the expansion cards and the tests still fail see Getting Help Troubleshooting a CD Drive Problem System cannot read data from the CD CD drive cables Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Run the IDE devices tests in the system diagnostics to determine whether the CD drive operates properly see
24. date through the System Setup program see Using the System Setup Program in your User s Guide Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to its electrical outlet and turn the system on Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery see System Battery in Installing System Options If the problem is not resolved by replacing the battery see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Troubleshooting Redundant Power Supplies Problem Power indicator on the front panel does not light Power supply amber fault indicator is on Systems management software issues a power supply related message No power to the system Action 1 2 Locate the faulty power supply The power supply s fault indicator is lit see Figure 2 5 Check that a power cable is connected to the power supply and that the green AC line status indicator on the supply is lit see Power Indicator Codes in Indicators Codes and
25. dell com OptiPlex nl_optiplex_support dell com Dell Precision nl_workstation_support dell com E mail Support portable computers International Access Code 00 nor_nbk_support dell com Country Code 47 E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com 800 300 412 or 21 422 07 10 St Vincent and the General Support toll free 1 877 270 4609 Grenadines Singapore Singapore Technical Support toll free 800 6011 051 International Access Code Customer Service Penang Malaysia 604 633 4949 005 Transaction Sales toll free 800 6011 054 Country Code 65 Corporate Sales toll free 800 6011 053 South Africa Johannesburg Website support euro dell com Technical Support 011 709 7710 City Code 11 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service and Sales Penang 604 633 4810 Countries cee ae or Oo Spain Madrid Website Website supporteurodellcom Z OOOO O O euro dell com a a O m o S E mail Support for Latitude and Inspiron Country Code 46 Swe nbk_kats dell com City Code 8 E mail Support for Servers Nordic_server_support dell com lt r Technical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Fax Technical Support 08 590 05 594
26. drive allow enough time for the formatting to be completed Long format times for these drives are normal For example a large drive can take over an hour to format Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure Installing and Removing Non Hot Plug Hard Drives Removing a Non Hot Plug Hard Drive A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Disconnect all power cables and interface cables from the hard drives in the drive bay 5 Remove the hard drive bay see Figure 7 7 a Loosen the four Phillips head screws that secure the drive bay in the system b Slide the drive bay out of the system 6 If you are removing a drive remove the drive from the drive bay see Figure 7 7 a Remove the two screws that secure the drive in the drive bay b Slide the drive out of the drive bay Figure 7 7 Removing and Installing a Non Hot Plug Hard Drive drive retention screws 2 hard drive hard drive bay interface cable power cable dri
27. drive see the operating system documentation 16 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a RAID Controller Card Your system may contain an optional RAID controller card If you encounter problems with a RAID controller see the RAID controller s documentation for detailed information on troubleshooting Troubleshooting a Microprocessor NOTE Microprocessors with an internal speed of less than 3 06 GHz use an active cooling heat sink Microprocessors with internal speeds greater than or equal to 3 06 GHz use a passive heat sink and plastic shroud Problem 1 System message indicates a problem with the microprocessor Heat sink is not installed for the microprocessor Fan is not operating properly Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover 3 Lay the system on its right side 4 Ensure that the microprocessor and heat sink with cooling fan are properly installed see Removing and Installing a Microprocessor in Installing System Options 5 Stand the system upright 6 Install the cover see Installing the Cover
28. electrical outlet 5 Remove the cover see Removing the Cover 6 Lay the system on its right side 7 Ensure that the diskette drive interface cable is properly connected between the drive and the system board To identify system board connectors see Figure A 3 8 Ensure that a power cable is properly connected to the drive 9 Stand the system upright 10 Install the cover see Installing the Cover 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly see Running the System Diagnostics If the tests fail continue to step 13 13 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 14 Remove the cover see Removing the Cover 15 Lay the system on its right side 16 Remove all expansion cards installed in the system see Removing an Expansion Card in Installing System Options 17 Stand the system upright 18 nstall the cover see Installing the Cover 19 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 20 Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly see Running the System Diagnostics the tests complete successfully an expansion card may
29. logically format the hard drive see the operating system documentation 13 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting an IDE Hard Drive in a RAID Configuration Problem Device driver error Hard drive cables Device drivers Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all the files on the hard drive 1 Run the hard drive tests in the system diagnostics see Running the System Diagnostics For information on testing the controller see the RAID controller s documentation If the tests fail continue to step 2 2 Restart your system and enter the RAID configuration utility For information on the configuration utility see the documentation supplied with the RAID controller card 3 Ensure that any required device drivers are installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card 4 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 5 Remove the cover see Removing the
30. new system battery with the side labeled facing up see Figure 6 7 7 If you removed expansion cards in step 4 replace them now See Installing an Expansion Card 8 Stand the system upright 9 Install the cover See Installing the Cover in Troubleshooting Your System 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 6 7 Replacing the System Battery fie N system battery battery connector ea 7 7A P ASN 11 Enter the System Setup program to confirm that the battery is operating properly see Using the System Setup Program in your User s Guide 12 Enter the correct time and date in the System Setup program s Time and Date fields 13 Exit the System Setup program 14 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 15 After an hour reconnect the system to its electrical outlet and turn it on 16 Enter the System Setup program and if the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Connecting Drives Front Panel Drive Inserts DE Configuration Information 5 25 Inch Drives SCSI Configuration Information Hard Drives
31. particular area of the system choose Advanced Testing When you select Advanced Testing the main screen of the diagnostics appears This screen includes a listing of the various device groups in the system and the system s service tag number To view data on test results select I nformation and Results Select Program Options to set various test parameters By selecting Device Configuration you can see an overview of the devices in the system Selecting Exit to MS DOS exits the diagnostics and returns you to the MS DOS operating system environment To select an option from the Diagnostics menu highlight the option and press lt Enter gt or press the key that corresponds to the highlighted letter in the option you choose Using the System Diagnostics When you select Advanced Testing from the Diagnostics menu the main screen of the diagnostics appears Information on the main screen of the diagnostics is presented in the following areas Two lines at the top of the main screen identify the diagnostics the version number and the system s service tag number On the left side of the screen Device Groups lists the diagnostic device groups in the order they will run if you select All under the Run Tests submenu Press the up or down arrow key to highlight a device group 1 On the right side of the screen Devices for Highlighted Group lists the specific devices within a particular test group Two lines at the bottom of the scr
32. peripherals and disconnect the system from the electrical outlet 7 Remove the cover see Removing the Cover 8 Lay the system on its right side 9 Ensure that the tape drive interface cable is properly connected between the drive and the controller card see the documentation that accompanied the controller card 10 Ensure that a power cable is properly connected to the drive 11 Ensure that the tape drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate See the documentation for the tape drive for instructions on configuring the SCSI ID and enabling or disabling termination 12 Stand the system upright 13 Install the cover see Installing the Cover 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 15 Test the tape drive by performing a tape backup and verification test see the tape backup software documentation 16 If the problem persists see Getting Help Troubleshooting Hard Drives Troubleshooting an IDE Hard Drive Problem Faulty hard drive Hard drive cables Action A CAUTION Before you perform this procedure see Safety First For You and Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you pr
33. printer 3 Attempt a print operation If the print operation is successful you must replace the interface cable see Getting Help 4 Run the printer s self test If the self test fails the printer is malfunctioning see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device Device connected to a USB port is not operating properly 1 USB device interface cable Action 1 Enter the System Setup program and ensure that the USB ports are enabled see Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective see Getting Help 5 If possible swap the interface cable with a known working cable If the problem is resolved you must replace the interface cable see Getting Help 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved you must replace the USB device see Getting Help If the problem persists see Getting Help Troubleshooting a NIC Problem 1 NIC cannot communicate with network 1 NIC cable NIC hub and switch configuration settings Action 1 Check the appropriate indi
34. the drive bay see Figure 7 14 5 Replace the bezel see Installing the Bezel in Troubleshooting Your System Installing a Hot Plug Hard Drive NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel see Removing the Bezel in Troubleshooting Your System 2 Open the hard drive carrier handle see Figure 7 14 NOTICE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed 3 Insert the hard drive carrier into the drive bay see Figure 7 14 4 Close the hard drive carrier handle to lock it in place 5 Replace the bezel see Installing the Bezel in Troubleshooting Your System 6 Install any required SCSI device drivers 7 Ifthe hard drive is new run the SCSI controllers test in the system diagnostics Installing a RAID Controller Card Follow this general procedure when installing a RAID controller card For specific instructions see the documentation supplied with the card A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide
35. verify that the new microprocessor is operating correctly See Running the System Diagnostics for information on running the diagnostics and troubleshooting any problems that may occur System Battery The system battery is a 3 V coin cell battery Replacing the System Battery A CAUTI ON Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System I nformation Guide for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side See Figure A 3 to locate the system battery on the system board 4 If necessary remove the expansion cards to access the battery socket See Removing an Expansion Card 5 Remove the system battery see Figure 6 7 You can pry the system battery out of its connector with your fingers or with a blunt nonconductive object such as a plastic screwdriver 6 Install the
36. 0 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Software and Peripherals Sales toll free 1 800 671 3355 o Spare Parts Sales toll free 1 800 357 3355 Extended Service and Warranty Sales toll free 1 800 247 4618 Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Back to Contents Page
37. 03 Back to Contents Page Jumpers Switches and Connectors Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide umpers A General Explanation System Board Jumpers System Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umpers 4 G A CAUTION Ensure that the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable results may occur A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered
38. 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 KB of main memory through 2 4 4 4 2 4 See Troubleshooting Expansion Cards in Troubleshooting Your System 4 3 1 See Troubleshooting System Memory in Troubleshooting Your System 4 3 2 Install a memory module in the first memory module connector see Memory Modules module connector in Installing System Options 4 3 4 See Troubleshooting the System Battery in Troubleshooting Your System 4 4 4 See Troubleshooting a Microprocessor in Troubleshooting Your System Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task For example before you format a diskette a message may warn you that you may lose all data on the diskette Warning messages usually interrupt the procedure and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application program or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application program Diagnos
39. 3 Lay the system on its right side 4 Ensure that the fan cables are properly connected to the fan connectors on the system board To identify system board connectors see Figure A 3 5 Ensure that expansion card filler brackets are installed over any empty expansion slots see Removing an Expansion Card in Installing System 6 T 8 Options Stand the system upright Install the cover see Installing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem persists replace the faulty fan see System Fans in Installing System Options If the problem is not resolved after a replacement fan is installed see Getting Help Troubleshooting Expansion Cards Problem Expansion card is not operating properly System message indicates a problem with an expansion card Expansion card filler brackets are not installed over empty expansion slots Expansion card cable s Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide NOTICE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 10 Ti 12 13 14 15 16 17 18 Turn off the system including any attached peripherals and disc
40. Cover 6 Lay the system on its right side 7 Ensure that the hard drive interface cable is properly connected between the drive and the controller card see the documentation that accompanied the controller card 8 Ifthe hard drive is the boot drive ensure that the drive is configured and connected properly see Configuring the Boot Drive in Installing Drives 9 Ensure that a power cable is properly connected to the drive 10 Stand the system upright 11 Install the cover see Installing the Cover 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem persists continue to step 13 13 Partition and logically format the hard drive see the operating system documentation 14 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting a SCSI Hard Drive System With SCSI Backplane Problem Device driver error Hard drive cables 1 SCSI backplane board Device drivers Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all the files on the hard drive 1 If the integrated SCSI host adapter is being used
41. Cover in Troubleshooting Your System Lay the system on its right side Locate the memory module connectors in which you will install a memory module see Figure A 3 Press down and outward on the memory module connector ejectors as shown in Figure 6 4 to allow the memory module to be inserted into the connector Figure 6 4 Removing and Installing a Memory Module 6 8 9 key Align the notch in the memory module s edge connector with the alignment key in the socket and insert the memory module in the connector see Figure 6 4 The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector see Figure 6 4 When the memory module is properly seated in the connector the memory module connector ejectors should align with the ejectors on the other connectors with memory modules installed Repeat step 4 through step 7 to install the remaining memory modules Perform step 5 through step 10 of Performing a Memory Upgrade Removing Memory Modules A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn
42. Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Introduction Indicators Codes and Messages Finding Software Solutions Running the System Diagnostics Troubleshooting Your System Installing System Options Installing Drives Getting Help jumpers Switches and Connectors 1 O Ports and Connectors Abbreviations and Acronyms K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2003 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo PowerEdge Dell OpenManage DellNet Dell Precision Dimension Inspiron OptiPlex and Latitude are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation MS DOS is a registered trademark of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Initial release 22 Sep 20
43. For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms System Orientation The illustrations in this document are based on the positioning of the system as shown in Figure 5 1 Figure 5 1 System Orientation back left side right side front Bezel The front bezel has status and attention indicators You must remove the bezel to remove the cover Removing the Bezel A CAUTION Before you perform this procedure see Safety First For You and Your System NOTICE To remove the bezel the system must be standing upright 1 Using the system key unlock the front bezel see Figure 5 2 Figure 5 2 Removing the Bezel latch bezel keylock NOTICE Figure 5 2 shows the system standing upright as the bezel is being removed However before you service components inside the system lay the system on its right side 2 Slide the latch to the right and pull the upper edge of the bezel away from the front panel see Figure 5 2 3 Pivot the bezel downward until it is at right angles to the front panel 4 Unsnap the bezel from the metal clips on the front panel Installing the Bezel 1 Snap the two tabs on the lower inside edge of the bezel into the corresponding clips on the system front panel and pivot the bezel upward to its closed position 2 Using the system key lock the bezel System Cover To upgrade or troubleshoot the system remov
44. I XT DIMME 12V PWR CONN f al W FRONT PANEL SCSI CONN FDD SCSIB CONN CHASSIS INTRUSION FRONT SYS FAN PRIMARYIOE SECONDARY IDE Table A 2 System Board Connectors Connector Description BATTERY System battery CHASSIS INTRUSION Chassis intrusion switch COM1 LPT VGA Serial parallel and video CPUn Microprocessors 2 CPUn FAN Microprocessor fan power 2 DIMMx Memory modules 4 DRACIII XT Systems management FDD Diskette drive FRONT PANEL Front panel switches and indicators FRONT SYS FAN Front system fan power KB MS PS 2 keyboard and mouse LAN NIC PRI MARY IDE Primary IDE PWR CONN System board power SCSI CONN SCSI controller SCSIB CONN SCSI backplane SECONDARY IDE Secondary IDE SLOTn Expansion slots 4 bit 66 MHz PCI 1 2 6 3 4 64 bit 100 MHz PCIX 5 6 32 bit 33 MHz PCI REAR SYS FAN Back system fan power USB USB 2 12V System board power NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in your User s Guide The password jumper enables these password features or disables them and clears any password s currently in use A CAUTI ON Before you perform this procedure see Safety First For You and Your
45. M memory modules must be PC 266 compliant Memory Module Installation Guidelines Starting with the connector nearest the side of the system board the memory module sockets are labeled DI MMA through DIMMD see Figure A 3 When you install memory modules install the first module in connector DIMMA before installing additional modules in connectors DIMMB DIMMC and DIMMD Table 6 1 lists sample memory configurations based on these guidelines Table 6 1 Sample Memory Module Configurations Total Memory DIMMA DIMMB DIMMC DIMMD 128 MB 512 MB 512 MB 1GB 1 5 GB 2 GB 3 GB 3 GB 4 GB NOTE This table only lists sample memory module configurations Not all possible configurations are listed Performing a Memory Upgrade Troubleshooting Your System A CAUTION Before you perform this procedure see Safety First For You and Your System in A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Install or remove memory modules as necessary to reach the desired memory total see Installing Memory Modules and Removing Memory Modules See Figure A 3 to locate the memory modu
46. System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Remove the password jumper plug See Figure A 2 to locate the password jumper on the system board 5 Stand the system upright 6 Install the cover see Installing the Cover in Troubleshooting Your System 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug K NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 8 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 9 Remove the cover see Removing the Cover in Troubleshooting Your System 10 Lay the system on its right side 11 Install the password jumper plug See Figure A 2 to locate the password jumper on the system board 12 Stand the system upright
47. The jumper setting is often shown in text as two numbers such as 1 2 The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the system jumper blocks See Table A 1 for the designations default settings and functions of the system s jumpers System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the jumpers settings Figure A 2 System Board J umpers Table A 1 System Board Jumper Settings Jumper Setting Description J11 pins 1 and The password feature is enabled 2 default The password feature is disabled J11 pins 3 and The configuration settings in NVRAM are retained at system boot 4 default The configuration settings in NVRAM are cleared at next system boot see Resetting Corrupted BIOS Configuration in Troubleshooting Your System ei jumpered unjumpered System Board Connectors See Figure A 3 and Table A 2 for the location and description of system board connectors Figure A 3 also indicates expansion slots and bus operating speeds Figure A 3 System Board Connectors REAR SYS FAN 64 bit f SLOT1 66 MHz 2 stot2 mi SPUI 64 bit jar y 100 MHZ 2 sLoT4 CPU2 FAN 32 bit SLOTS CPU1 FAN 33 MHz SLOT6 CH Z 4 DIMMA s DIMMB BATTERY DIMMC DRACII
48. Troubleshooting System Memory in Troubleshooting Your System following bank s Bank n Amount of available memory limited to 256 MB Attachment failed to respond Auxiliary device failure Bad error correction code ECC on disk read Controller has failed BIOS Update Attempt Failed Caution NVRAM_CLR jumper is installed on system board Please run setup Data error Decreasing available memory Diskette drive seek failure Diskette read failure Diskette failed subsystem reset Diskette write protected Drive not ready Gate A20 failure General failure Hard disk controller failure Invalid memory configuration detected Potential corruption exists Keyboard controller failure Keyboard data line failure Keyboard failure OS Install Mode is enabled in the System Setup program Diskette drive or hard drive controller cannot send data to the associated drive faulty or improperly installed diskette drive or hard drive Loose or improperly connected mouse or keyboard cable faulty mouse or keyboard Faulty CD diskette drive subsystem or hard drive subsystem faulty system board Remote BIOS firmware update attempt failed NVRAM clear jumper is installed Faulty diskette diskette drive CD drive tape drive or hard drive Faulty or improperly installed memory modules ncorrect configuration settings in t
49. affle upward NOTICE You must reinstall the baffle to maintain proper airflow for system cooling Installing the Baffle When you install the baffle note the proper position of the back edge of the baffle in Figure 5 4 After aligning both ends of the baffle slide the baffle into the system until the release tabs lock into place Checking the Equipment This section provides troubleshooting procedures for equipment that connects directly to the system such as the monitor keyboard or mouse Before you perform any of the procedures see External Connections Troubleshooting the Video Subsystem Problem Monitor 1 Monitor interface cable Video memory Video logic Action 1 Check the system and power connections to the monitor 2 Run the video tests in the system diagnostics see Running the System Diagnostics If the tests run successfully the problem is not related to video hardware Go to Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem 1 System message indicates a problem with the keyboard Keyboard cable Action 1 Press each key on the keyboard and look at the keyboard and its cable for any signs of damage If the keyboard appears to be free of physical damage go to step 3 If the keyboard is damaged continue to step 2 2 Swap the faulty keyboard with a working keyboard If the problem is resolved you must repla
50. al outlet and turn the system on including any attached peripherals NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure 18 Partition and logically format the hard drive see the operating system documentation 19 Test the drive If you installed one or more IDE hard drives connected to the IDE controller on the system board run the hard drive tests in the system diagnostics to determine whether the drive operates properly see Running the System Diagnostics If you installed a drive in an IDE RAID array run the hard drive tests in the system diagnostics see Running the System Diagnostics Also see the RAID controller s documentation for information on testing the controller If you installed one or more SCSI hard drives connected to the SCSI controller on the system board run the SCSI controllers tests and the hard drive tests in the system diagnostics see Running the System Diagnostics If you installed a drive in a SCSI RAID array run the SCSI controllers tests and the hard drive tests in the system diagnostics see Running the System Diagnostics Also see the RAID controller s documentation for information on testing the array Installing and Removing Hot Plug SCSI Hard Drives The drive bays in a system with an optional SCSI backplane board provide space for up to six 1 inch hard drives The hard drives plug into the SCSI backplane
51. any attached peripherals 4 Is the monitor working properly See Troubleshooting the Video Subsystem 5 Is the keyboard working properly See Troubleshooting the Keyboard 6 Is the mouse working properly See Troubleshooting the Mouse 7 Are the other attached peripherals working properly See Troubleshooting the Basic I O Functions Start Up Routine Looking at and listening to the system is important in determining the source of a problem Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems management software The monitor s power indicator See Troubleshooting the Video Subsystem The diskette drive activity indicator See Troubleshooting the Diskette Drive The CD drive activity indicator See Troubleshooting a CD Drive The hard drive activity indicators See Troubleshooting Hard Drives An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help for instructions on obtaining technical assistance The system will not boot See Resetting Corrupted BIOS Configuration NOTE
52. at the system is operating in a nonredundant power mode unless you have installed the systems management applications Troubleshooting a Wet System Problem Liquid spills Splashes 1 Excessive humidity Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 10 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the cover see Removing the Cover Lay the system on its right side Remove all expansion cards installed in the system see Removing an Expansion Card in Installing System Options Let the system dry thoroughly for at least 24 hours Stand the system upright nstall the cover see Installing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals the system does not start up properly see Getting Help f the system starts up normally shut down the system and reinstall all of the expansion cards you removed in step 4 see Installing an Expansion Card in Installing System Options Run the system board tests in the system diagnostics to confirm that the system is working properly see Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged Sy
53. ation of the message and recommended action Table 2 7 System Messages Message Causes Faulty CD drive diskette drive or hard drive faulty system board Address mark not found Specified fan is missing faulty or improperly installed Alert Back system fan was not detected Alert CPU n fan was not detected Alert Front system fan was not detected The chassis has been opened Alert Cover was previously removed Specified fan failed before last system startup see Figure 5 5 to identify the fans Alert Previous back system fan failure Alert Previous CPU n fan failure Alert Previous front system fan failure Power supply failed before last system startup Alert Previous voltage failure Microprocessor fan is missing faulty or improperly installed Alert Processor thermal probe failure detected Faulty memory module s Alert Unsupported memory or incomplete sets in the Corrective Actions See Troubleshooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System See Troubleshooting System Cooling in Troubleshooting Your System Information only Information only Information only See Troubleshooting System Cooling in Troubleshooting Your System Ensure that all memory modules are properly installed If the problem persists see
54. board which is connected to a controller on the system board see Figure 7 12 or to a RAID controller card see Figure 7 13 Figure 7 12 Hot Plug SCSI Hard Drives Connected to the Integrated SCSI Controller SCSI hard drives 6 38 cm 15 inch SCSI interface cable 1 drop SCSI backplane board SCSI connector Figure 7 13 Hot Plug SCSI Hard Drives Connected to a RAID Controller Card SCSI hard drives 6 63 cm 25 inch SCSI interface cable 1 drop SCSI backplane board SCSI RAID controller card Removing a Hot Plug Hard Drive NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel see Removing the Bezel in Troubleshooting Your System 2 Take the hard drive offline and wait until the hard drive indicator codes on the drive carrier signal that the drive can be removed safely see Table 2 5 If the drive has been online the drive status indicator will blink green two times a second as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive see Figure 7 14 Figure 7 14 Removing and Installing a Hot Plug Hard Drive hard drive carrier handle SCSI hard drive bays 6 4 Slide the hard drive out until it is free of
55. cator on the NIC connector see Figure 2 7 If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or deleted Check the drivers and remove and reinstall the drivers if applicable You must reboot your system for the reinstalled drivers to become active Try changing the auto negotiation setting if possible Try another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 2 Ensure that the appropriate drivers are installed and the protocols are bound 3 Enter the System Setup program and confirm that the NIC is enabled see Using the System Setup Program in your User s Guide 4 Ensure that the NIC hubs and switches on the network are all set to the same data transmission speed 5 Ensure that all network cables are of the proper type and do not exceed the maximum length For more information see Network Cable Requirements Inside the System Figure 5 5 shows an interior view of the system Figure 5 5 Inside the System expansion card connectors 6 baffle microprocessors with heat sink and fan 2 back system fan front system fan optional redundant power supplies 2 optional hot plug SCSI hard drive optional hot plug SCSI hard drive bays 6 external drive bays 2 diskette drive The system board co
56. ce the faulty keyboard see Getting Help 3 Run the keyboard test in the system diagnostics see Running the System Diagnostics If the test fails see Getting Help 4 Swap the faulty keyboard with a working keyboard If the problem is resolved you must replace the faulty keyboard see Getting Help If the problem persists see Getting Help Troubleshooting the Mouse Problem System message indicates a problem with the mouse 1 Mouse cable Action 1 Click each button on the mouse and look at the mouse and its cable for any signs of damage If the mouse appears to be free of physical damage go to step 3 If the mouse is damaged continue to step 2 2 Swap the faulty mouse with a working mouse If the problem is resolved you must replace the faulty mouse see Getting Help 3 Run the pointing devices test in the system diagnostics see Running the System Diagnostics If the problem is resolved you must replace the faulty mouse see Getting Help If the test fails see Getting Help Troubleshooting the Basic I O Functions Problem System message indicates a problem with an O port Device connected to the port is not operating properly Action 1 Enter the System Setup program and check the serial port and parallel port settings see Using the System Setup Program in your User s Guide If the ports are enabled go to step 3 If the ports are not enabled c
57. configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 IRQ Assignment Defaults IRQ8 Real time clock IRQ13 Math coprocessor NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms Back to Contents Page Back to Contents Page Running the System Diagnostics Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Running Server Administrator Diagnostics Features of the System Diagnostics When to Use the System Diagnostics Starting the System Diagnostics Using the System Diagnostics Us
58. de and elsewhere in your system documentation Always follow the instructions closely Review all of the procedures in Safety Instructions in your System Information Guide Observe the following precautions when working inside your system CAUTION The power supplies in this system produces high voltages and energy hazards which can cause bodily harm Only trained service technicians are authorized to remove the system cover and access any of the components inside the system CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide before performing any procedure that requires you to remove the cover External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor or other peripherals such as a printer keyboard mouse or other external equipment A quick check of all the cable connections can easily solve many problems See Figure 2 4 for the back panel features and connectors Checking Specific System Problems 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Ifthe system is connected to a PDU turn the PDU off and then on again If the PDU is not receiving power plug it into another electrical outlet If it still is not receiving power try another PDU 3 Reconnect the system to its electrical outlet or PDU and turn the system on including
59. drives and CD drives Figure B 6 illustrates the pin numbers for the USB connector and Table B 6 defines the pin assignments for the connector NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 6 USB Connector Pin Numbers Table B 6 USB Connector Pin Assignments Pin Signal 1 O Definition a vee wa supply vonage fa oar 1 oatein fs sonra o pate out a eno wal signal rouna Integrated NIC Connector The system s integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations Figure B 7 illustrates the pin numbers for the NIC connector and Table B 7 defines the pin assignments for the connector Figure B 7 NIC Connector link indicator activity indicator SS La Table B 7 NIC Connector Pin Assignments Pin Signal 1 O Definition Prov o ata out co m fo bate out Poe fi oen _ Pro 1 poate _ ne wal no connection ne wal no connection Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ 45 compatible plug Observe the following cabling restrictions
60. e safety instructions in your System I nformation Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Ifyou are removing or installing a microprocessor in socket CPU2 remove the vertical plastic baffle to improve access to the microprocessor socket see Removing the Baffle in Troubleshooting Your System 5 Disconnect the microprocessor fan cable from the fan power connector on the system board see Figure 6 5 To identify system board connectors see Figure A 3 a Remove the back system fan see Removing the Back System Fan CAUTION The microprocessor and heat sink can become extremely hot Be sure they have had sufficient time to cool before handling NOTICE Do not operate the system without the fan and heat sink assembly installed The assembly is required to maintain proper thermal conditions NOTICE After removing the fan and heat sink assembly place it upside down on a flat surface to prevent the thermal interface material on the heat sink from being damaged or contaminated 0O O gt NOTICE The microprocessor fan and heat sink are constructed together as a single assembly Do not attempt to remove the fan from the heat sink 7 Remove the microprocessor fan and heat sink assembly see Figure 6 5 a Press down on the rel
61. e the cover to gain access to internal components Removing the Cover A CAUTION Before you perform this procedure see Safety First For You and Your System 1 Remove the bezel see Removing the Bezel 2 Loosen the three thumbscrews on the left side cover see Figure 5 3 i Grasp the cover at both ends and slide it toward the front of the system 4 Lift the cover away from the system Figure 5 3 Removing the Cover thumbscrews 3 cover thumbscrews 3 NY NOTICE Figure 5 3 shows the system standing upright as the cover is being removed However before you service components inside the system lay the system on its right side Installing the Cover 1 Ensure that no tools or loose parts are left inside the system 2 Fit the cover on the side of the system and slide the cover backward 3 Tighten the three cover thumbscrews see Figure 5 3 4 Replace the bezel Baffle The vertical plastic baffle in the center of the system improves system cooling by guiding the airflow within the system You must remove the baffle when performing certain procedures inside the system to improve access to some internal components Figure 5 4 Removing the Baffle baffle back edge of baffle release tabs 2 Removing the Baffle To remove the baffle lift the release tab at the end of the baffle near the front of the system depress the release tab at the back end of the baffle and slide the b
62. ease tabs on the heat sink retention clips to release the clips from the retaining tabs on the ZIF socket b Lift the assembly away from the microprocessor Figure 6 5 Removing the Microprocessor Fan and Heat Sink Assembly cooling fan fan power cable release tab heat sink retention clips 2 heat sink SS thermal grease protective cover fan power microprocessor connector oua retention tabs 4 8 Pull the microprocessor socket release lever upward to the fully open position see Figure 6 6 NOTI CE Be careful not to bend any of the pins when removing the microprocessor Bending the pins can permanently damage the microprocessor 9 Lift the microprocessor out of the socket and leave the release lever in the open position so that the socket is ready for the new microprocessor see Figure 6 6 Figure 6 6 Removing and Installing a Microprocessor of microprocessor microprocessor socket pin 1 locators 10 Unpack the new microprocessor If any of the pins on the microprocessor appear bent see Getting Help for instructions on obtaining technical assistance 11 Ensure that the microprocessor socket release lever is in the fully open position NOTICE The microprocessor and system board can be damaged if the microprocessor socket release lever is not fully open when you insert the new microprocessor 12 Align pin 1 on the microprocessor see Figure 6 6 with pin 1 on the microprocessor sock
63. eated The ability to display or print test results or to save them in a file Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached Help messages that briefly describe each test and its parameters 1 Status messages that inform you whether device group or device tests are completed successfully Error messages that appear if any problems are detected When to Use the System Diagnostics Whenever a major component or device in the system does not operate properly you may have a component failure As long as the microprocessor and the input and output components of the system the monitor keyboard and diskette drive are working you can use the system diagnostics If you know what component s you need to test select the appropriate diagnostic device group s or subtest s If you are unsure about the scope of the problem read the remainder of the information in this section Starting the System Diagnostics NOTICE Use the system diagnostics to test only your system Using this program with other systems may cause incorrect results or error messages Also use only the program that came with your system or an updated version of the program for your system You can run the system diagnostics from either the utility partition on your hard drive or from a set of diskettes that you create from the Dell OpenManage Server Assistant CD To run the diagnostic
64. ect the system from the electrical outlet 2 Remove the cover see Removing the Cover 3 Lay the system on its right side 4 Install the NVRAM clear jumper See Figure A 2 to locate the jumper on the system board If you do not have a spare jumper see Getting Help K NOTE The configuration settings will be cleared during the next system startup 5 Stand the system upright 6 Install the cover see Installing the Cover 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals K NOTE The configuration settings have been cleared 8 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 9 Remove the cover see Removing the Cover 10 Lay the system on its right side 11 Remove the NVRAM clear jumper See Figure A 2 to locate the jumper on the system board 12 Stand the system upright 13 Install the cover see Installing the Cover 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 15 Enter the System Setup program and change the configuration settings appropriate for your system see Using the System Setup Program in your User s Guide 16 Reboot the system If the problem persists see Getting Help 17 Enter the System Setup program and restore any option settings that were not in your default configuration For more in
65. een make up the menu area The first line lists the menu options you can select press the left or right arrow key to highlight an option The second line gives information about the highlighted option Using the Device Groups Menu The Device Groups menu at the bottom of the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen Press the left and right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highlighted option appears on the bottom line of the screen If you want more information about a device group or device highlight the Help option and press lt Enter gt After you read the information press lt Esc gt to return to the previous screen Error Messages When you run a test in the system diagnostics you may receive an error message Record the message on a copy of the Diagnostics Checklist For a copy of the Diagnostics Checklist and instructions on obtaining technical assistance see Getting Help Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Safety First For You and Your System Troubleshooting Redundant Power Supplies External Connections Troubleshooting a Nonredundant Power Supply Checking Specific System P
66. espective drive drive indicators Back Panel Features Figure 2 4 shows the back panel features of the system Table 2 2 describes the back panel features Figure 2 4 Back Panel Features PS 2 mouse connector Phas Sao fi optional redundant power 7 supplies PS1 right and PS2 PS 2 keyboard connector power connectors 2 USB connectors 2 serial connector parallel connector _ expansion slots 6 O Sai Kensington lock E L Table 2 2 Back Panel Features Component Description Power connector Connects the system s power supply to a power source Power cable strain relief loop Relieves strain on the power cable NIC indicators Provide information on NIC status see NIC Indicator Codes Expansion slots Provide two 64 bit 100 MHz slots two 64 bit 66 MHz slots and two 32 bit 33 MHz slots I O ports and connectors Connect peripheral devices to the system Power Indicator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status see Figure 2 3 Table 2 3 lists the power button indicator codes Table 2 3 Power Button I ndicators Indicator Function Indicates that power is supplied to the system and the system is operational Off Indicates that no power is supplied to the system Indicates that power is supplied to the system
67. essories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support euro dell com Europe only Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers abou
68. et NOTICE Positioning the microprocessor incorrectly can permanently damage the microprocessor and the system when you turn on the system When placing the microprocessor in the socket be sure that all of the pins on the microprocessor go into the corresponding holes and that the processor is parallel to the surface of the socket Be careful not to bend the pins 13 Install the microprocessor in the socket see Figure 6 6 K NOTE No force is needed to install the microprocessor in the socket When the microprocessor is aligned correctly it should drop into the socket 14 When the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the microprocessor in the socket 15 Place the microprocessor fan and heat sink assembly on top of the microprocessor see Fiqure 6 5 Ifthe heat sink has a protective cover on the underside of the heat sink see Figure 6 5 remove and discard the cover to expose the thermal grease and then place the heat sink on the microprocessor Ifthe heat sink has a foil thermal interface material on the bottom place the heat sink on the microprocessor 16 To reinstall the heat sink retention clips hold the clip by the release tab see Figure 6 5 fit the opposite end of the clip over the tab on the microprocessor socket and press down on the release tab until the free end of the clip snaps into place NOTICE The cooling fan must be co
69. formation K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin 1 Scan the software media with antivirus software Read the software documentation before you run the installation utility Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are caused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Codes and Messages provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is
70. formation see Using the System Setup Program in your User s Guide Back to Contents Page Back to Contents Page Installing System Options Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide System Fans Redundant Power Supplies Expansion Cards Memory Modules Microprocessors System Battery This section describes how to remove and install the following components System fans Optional redundant power supplies Expansion cards 1 Memory modules Microprocessors 1 System battery For information on installing a hard drive or other drives see Installing Drives System Fans Your system includes the following system cooling fans Front system fan Back system fan Removing the Front System Fan A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right side 5 Disconnect the fan power cable from the fan power connector on the chassis see Figure 6 1 6 Remove the fan power cab
71. g the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Disconnect any cables attached to the card 5 Remove the expansion card see Figure 6 3 a Ifthe card is a full length card press the release tab on the card guide latch and open the latch b Remove the screw that secures the expansion card bracket to the back panel c Grasp the expansion card by its top corners and carefully remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTICE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 7 Stand the system upright 8 Install the cover see Installing the Cover in Troubleshooting Your System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Memory Modules The four memory module connectors on the system board can accommodate from 128 MB to 4 GB of registered memory modules Memory Upgrade Kits System memory is upgradable to 4 GB by installing combinations of 128 256 512 MB and 1 GB registered DDR SDRAM modules You can purchase memory upgrade kits as needed NOTICE The DDR SDRA
72. gh capacity hard drives CD drives DVD drives and tape drives Each IDE drive should be configured for the Cable Select setting which assigns master and slave status to a drive according to its position on the interface cable In this configuration the drive attached to the last connector on the interface cable is the master or boot drive drive 0 and the drive attached to the middle connector on the interface cable is the slave drive drive 1 See the drive s documentation for instructions on configuring the Cable Select setting Table 7 2 lists guidelines for installing IDE drives connected to the IDE system board connectors Table 7 2 IDE Drive Configuration Guidelines IDE Channel System Board Connector Drive Type s PRIMARY IDE IDE hard drives SECONDARY IDE IDE CD DVD tape or combination drives NOTE The configurations shown in this table describe IDE drives connected directly to the IDE system board connectors To identify system board connectors see Figure A 3 SCSI Configuration Information Although SCSI drives are installed in essentially the same way as other drives their configuration requirements are different To install and configure a SCSI drive follow the guidelines in the following subsections SCSI Interface Cables SCSI interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin 1 in the connectors on both ends When you disconnect an
73. he System Setup program Faulty or improperly inserted diskette Faulty or improperly installed diskette drive Diskette write protect feature activated Diskette missing or improperly inserted in diskette drive Faulty keyboard controller faulty system board Operating system corrupted or improperly installed Incorrect configuration settings in System Setup program improperly installed hard drive loose interface or power cable faulty hard drive controller subsystem Memory module installation guidelines have not been properly followed Faulty keyboard controller faulty system board Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller Disable OS Install Mode in the System Setup program see Using the System Setup Program in your User s Guide See Troubleshooting the Diskette Drive and Troubleshooting Hard Drives in Troubleshooting Your System See Troubleshooting the Mouse and Troubleshooting the Keyboard in Troubleshooting Your System See Getting Help Retry the BIOS firmware update see Getting Help Remove the NVRAM clear jumper see Figure A 2 for jumper location Check the System Setup configuration settings see Using the System Setup Program in your User s Guide Replace the diskette If the problem persists see Troubleshooting the Diskette Drive Troubleshooting a CD Drive Troubleshooting a Tape Drive and Troublesho
74. he hard drive is active on the SCSI bus This indicator is controlled by the hard drive Table 2 5 Hard Drive Status Indicator Codes Drive Status I ndicator Indicator Code Drive being prepared for operation drive online Steady green Drive being identified prepared for removal or drive offline Blinks green three times per second at equal intervals Drive rebuilding Blinks green once per second Drive failed Steady amber NIC Indicator Codes The NIC on the back panel has an indicator that provides information on network activity and link status see Figure 2 7 Table 2 6 lists the NIC indicator codes Figure 2 7 NIC Indicators link indicator E activity indicator Table 2 6 NIC Indicator Codes Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received System Messages System messages alert you to a possible operating system problem or to a conflict between the software and hardware Table 2 7 lists the system error messages that can occur and the probable cause for each message NOTE If you receive a system message that is not listed in Table 2 7 see the documentation for the application that is running when the message appears and or the operating system documentation for an explan
75. he system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Lay the system on its right side d Reinstall one of the expansion cards you removed in step 4 see Installing an Expansion Card in Installing System Options e Stand the system upright f Install the cover see Installing the Cover g Reconnect the system to its electrical outlet and turn the system on including any attached peripherals h Run Quick Tests in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help If you have reinstalled all of the expansion cards and the Quick Tests still fail see Getting Help Resetting Corrupted BIOS Configuration If your system cannot boot and you have exhausted all other troubleshooting options perform the following steps A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide NOTICE After you reset the configuration settings using the NVRAM clear jumper you must enter the System Setup program and restore any option settings that were not in your default configuration For more information see Using the System Setup Program in your User s Guide 1 Turn off the system including any attached peripherals and disconn
76. ide 5 Remove the filler bracket from the expansion slot 6 Install the expansion card see Figure 6 3 a Position the expansion card so that the card edge connector aligns with the expansion card connector on the system board b Insert the card edge connector firmly into the expansion card connector until the card is fully seated c Install the screw that secures the expansion card bracket to the back panel d Ifthe card is a full length card close the card guide latch 7 Connect any cables that should be attached to the card See the documentation that accompanied the card for information about its cable connections 8 Stand the system upright 9 Install the cover see Installing the Cover in Troubleshooting Your System 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 6 3 Removing and Installing an Expansion Card card quide latch release tab card guide latch expansion card card edge connector expansion card connector Removing an Expansion Card A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removin
77. information for your region Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused
78. ing Faulty application program Memory allocation error Memory module installation guidelines have not been properly followed Memory bank population error Faulty or improperly installed memory modules Memory parity interrupt at address The spacebar was pressed during POST to terminate the memory test Memory tests terminated by keystroke Faulty diskette diskette drive CD drive or hard drive No boot device available No operating system on hard drive No boot sector on hard disk drive Faulty system board No timer tick interrupt Faulty diskette diskette drive CD drive or hard drive Non system disk or disk error No operating system on diskette Not a boot diskette Microprocessors with different speeds are installed System operates at speed of slower microprocessor One valuel MHz Processor L2 Cache 512KB One value2 MHz processor L2 Cache 512KB System running at valuel MHz Loose cables to expansion card s faulty or improperly installed expansion card PCI BIOS failed to install Error encountered while initializing PCI devices Plug amp Play Configuration error The primary IDE channel is enabled in the System Setup program but no drive is attached improperly Primary drive n not found installed hard drive loose interface or power cable Faulty diskette diskette drive CD drive tape drive See Troubleshooting System Memory in Troubleshooting Your
79. ing the System Diagnostics Also see the RAID controller s documentation for information on testing the array Back to Contents Page Back to Contents Page Getting Help Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem perform the following steps K Complete the procedures in Troubleshooting Your System Run the system diagnostics and record any information provided Make a copy of the Diagnostics Checklist and fill it out Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Acc
80. ing the Device Groups Menu Error Messages If you experience a problem with your system run the diagnostics before you call for technical assistance The diagnostics tests check your system s hardware without additional equipment and without the risk of destroying data If the tests indicate a problem you cannot solve by yourself the test results provide important information for service and support personnel Running Server Administrator Diagnostics If you are using Dell OpenManage Server Administrator to manage your system you should first use the diagnostic capabilities of Server Administrator to analyze the problem If you cannot identify the problem using Server Administrator then use the system diagnostics To access the Server Administrator diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information on using the Server Administrator diagnostics see the Server Administrator online help For additional information see the online Dell OpenManage Server Administrator User s Guide Features of the System Diagnostics The system diagnostics provides a series of menus and options from which you choose particular device groups or devices You can also control the sequence in which the tests are run The diagnostic menus have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test is rep
81. interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable SCSI ID Numbers Each drive attached to a SCSI controller must have a unique SCSI ID number from 0 to 15 The SCSI hard drive from which the system boots is configured as SCSI ID 0 A SCSI tape drive is typically configured as SCSI ID 6 If you install optional SCSI drives or change your SCSI configuration see the documentation for each SCSI drive for information on setting the appropriate SCSI ID number K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that drives be attached to the cable in order by ID number Device Termination SCSI logic requires that termination be enabled for the two drives at opposite ends of the SCSI chain and disabled for all drives in between For internal SCSI drives termination is configured automatically See the documentation provided with any optional SCSI drive you purchase for information on disabling termination Configuring the Boot Drive The drive or device from which the system boots is determined by the boot order specified in the System Setup program see Using the System Setup Program in your User s Guide To boot the system from a hard drive or drive array the drive s must be connected to the appropriate controller To boot from a single IDE hard drive the master drive drive 0 must be connected to the secondary controller on the syste
82. le connectors 5 Stand the system upright 6 Install the cover see Installing the Cover in Troubleshooting Your System 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals After the system completes the POST routine it runs a memory test 10 The system detects that the new memory does not match the system configuration information which is stored in NVRAM The monitor displays an error message that ends with the following words Press lt Fl gt to continue lt F2 gt to enter System Setup Press lt F2 gt to enter the System Setup program and check the System Memory setting The system should have already changed the value in the System Memory setting to reflect the newly installed memory If the System Memory value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 8 ensuring that the memory modules are firmly seated in their connectors Run the system memory test in the system diagnostics Installing Memory Modules A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the cover see Removing the
83. le from the plastic retention clip 7 Open the fan door see Figure 6 1 8 Pull the wire handle on the fan upward and slide the fan out of the system see Figure 6 1 Figure 6 1 Removing the Front and Back System Fans back fan bracket release tab fan handle fan power cable front fan fan power connector fan door fan power cable retention clip fan power connector Installing the Front System Fan A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Insert the fan power cable into the fan bay and connect the fan power cable to the fan power connector on the chassis see Figure 6 1 2 Slide the fan into the system chassis see Figure 6 1 being careful not to trap the power cable between the fan and chassis 3 Secure the fan power cable with the plastic retention clip see Figure 6 1 4 Close the fan handle 5 Close the fan door 6 Stand the system upright 7 Install the cover see Installing the Cover in Troubleshooting Your System 8 Install the bezel see Installing the Bezel in Troubleshooting Your System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing the Back System Fan A CAUTION Before you perform this procedure see Safe
84. m board To identify system board connectors see Figure A 3 To boot from a single SCSI hard drive the drive must be connected to the SCSI controller card see the documentation that accompanied the controller card 1 To boot from an IDE or SCSI RAID array the drive must be connected to the RAID controller card see the documentation that accompanied the controller card Diskette Drive Removing a Diskette Drive A CAUTI ON Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel see Removing the Bezel in Troubleshooting Your System 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right side 5 Use your thumb and index finger to depress the tabs that secure the diskette drive in the drive bay see Figure 7 1 6 Slide the diskette drive forward out of the drive bay 7 Disconnect the power cable and the interface cable from the diskette drive Figure 7 1 Removing a Diskette Drive power cable q diskette drive sy interface cable tabs 2 Installing a Diskette Drive A CAUTI ON Before you perform this procedure see Safety First F
85. move the baffle to allow easier routing of the interface cable see Removing the Baffle in Troubleshooting Your System For information about the controller card see the documentation that accompanied the card Figure 7 8 Connecting DE Hard Drives to the I ntegrated DE Controller IDE interface cable 2 drop IDE hard drives 2 primary IDE connector Figure 7 9 Connecting Non Hot Plug SCSI Hard Drives to the Integrated SCSI Controller 66 cm 26 inch SCSI interface cable 4 drop SCSI hard i 4 drives 4 SCSI controller connector Figure 7 10 Connecting Non Hot Plug SCSI Hard Drives to an Optional SCSI RAID Controller Card 94 cm 37 inch SCSI SCSI hard interface cable 4 drop drives 4 SCSI RAID controller card Figure 7 11 Connecting DE Hard Drives to an Optional I DE RAID Controller Card IDE interface cable 4 drop IDE hard drives 4 IDE RAID controller card 12 Connect all power cables and interface cables to the other hard drives in the drive bay 13 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system 14 If you removed the baffle in step 11 replace the baffle now see Installing the Baffle in Troubleshooting Your System 15 Stand the system upright 16 Install the cover see Installing the Cover in Troubleshooting Your System 17 Reconnect the system to its electric
86. n Troubleshooting Your System 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Redundant Power Supplies The optional redundant power supplies are accessible from the back panel Removing a Redundant Power Supply A CAUTION To prevent risk of personal injury from electrical shock do not reach into an empty power supply bay NOTICE The power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cord from the power supply 2 Using your thumb and index finger squeeze the catch in the middle of the power supply handle see Figure 6 2 3 Rotate the handle downward to release the power supply 4 Slide the power supply out of the chassis Installing a Redundant Power Supply 1 Slide the power supply into the chassis 2 When the power supply is fully inserted rotate the power supply handle upward to lock the power supply in place The power supply will not function until the handle is fully closed 3 Plug the power cable into the power supply making sure that the cable passes through the power cable strain relief loop NOTE After installing a new power supply allow several seconds for the system to recognize the power sup
87. nd Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Austria Vienna Website support euro dell com el International Access Code 900 Home Small Business Sales 0820 240 530 00 Country Code 43 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 City Code 1 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels Website support euro dell com PO E mail for French Speaking Customers Country Code 32 support euro dell com be fr emaildell Technical Support 02 481 92 88 City Code 2 Corporate Sales 02 481 91 00 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 International Access Code 00 Customer Support Technical Support 0800 90 3355 Tech Support Fax 51 481 5470 Country Code 8 2 Customer Care Fax 51 481 5480 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York
88. ng any attached peripherals 5 25 Inch Drives ACD drive DVD drive or combination drive is standard in the first external drive bay and an additional drive of your choice can be installed in the second external drive bay These drives connect either to the system board or to an optional controller card Installing a 5 25 Inch Drive A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive Also see IDE Configuration Information or SCSI Configuration Information for information on configuring the drive 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the front panel inserts for the empty external drive bay see Removing the Front Panel Drive Inserts 4 Lay the system on its right side 5 Ifthe drive was supplied with a controller card install the controller card in an expansion slot see Installing an Expansion Card in Installing System Options 6 Slide the drive into the external drive bay 7 Install the screws that secure the drive in the drive bay see Figure 7 3 Figure 7 3
89. nnected for the microprocessor to maintain proper thermal conditions 17 Connect the microprocessor fan cable to the fan connector on the system board see Figure 6 5 To identify system board connectors see Figure A 3 18 Reinstall the back system fan see Installing the Back System Fan 19 If you removed the baffle in step 4 replace the baffle now see Installing the Baffle in Troubleshooting Your System NOTICE You must reinstall the baffle to maintain proper airflow for system cooling 20 Stand the system upright 21 Install the cover see Installing the Cover in Troubleshooting Your System 22 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 23 Enter the System Setup program and ensure that the microprocessor options match the new system configuration see Using the System Setup Program in your User s Guide As the system boots it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program A message similar to the following appears One 1 8 GHz Processor Processor Bus 400 MHz L2 cache 512 KB Advanced 24 Confirm that the top line of the system data area in the System Setup program correctly identifies the installed microprocessor s see Using the System Setup Program in your User s Guide 25 Exit the System Setup program 26 Run the system diagnostics to
90. ntains the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The system accommodates up to six expansion cards two 64 bit 100 MHz PCI X cards two 64 bit 66 MHz PCI cards and two 32 bit 33 MHz PCI cards System memory is contained in four memory module sockets The system supports a 3 5 inch diskette drive and up to two externally accessible 5 25 inch drives such as CD DVD or tape drives The hard drive bays support up to four IDE hard drives or four non hot plug SCSI hard drives or up to six hot plug SCSI hard drives The hard drives connect to a controller on the system board or to a controller card During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see Jumpers Switches and Connectors Responding to a Systems Management Alert Message The optional systems management applications monitor critical system voltages and temperatures the cooling fans and the status of hard drives in the system Alert messages appear in the alert log window For information about the alert log window and options see your systems management software documentation NOTICE Dell strongly urges you to install the systems management applications to receive alerts if a hardware problem occurs For example if a redundant power supply fails you receive no notification th
91. ntroller card in an expansion slot see Installing an Expansion Card in Installing System Options Disconnect all power cables and interface cables from the hard drives in the drive bay Remove the hard drive bay see Figure 7 7 a Loosen the four Phillips head screws that secure the drive bay in the system b Slide the drive bay out of the system Install the drive in the drive bay see Figure 7 7 a Slide the drive into the drive bay with the back of the drive toward the back of the drive bay b Install the two screws that secure the drive in the drive bay Install the hard drive bay see Figure 7 7 a With the side of the drive bay labeled Top facing toward the external drive bays slide the drive bay into the system b Replace the four screws that secure the drive bay in the system Connect a DC power cable connector to the drive s power input connector Connect the interface cable connector to the drive s interface connector If you are installing one or two IDE hard drives connect the interface cable between the drive s and the system board see Figure 7 8 If you are installing one or more SCSI hard drives connect the interface cable to the drive s and the SCSI controller on the system board see Figure 7 9 If you are installing drives in an IDE or SCSI RAID array connect the interface cable to the drives and the optional RAID controller card see Figure 7 10 or Figure 7 11 If necessary temporarily re
92. ntroller cards 1 IDE and SCSI hard drives 1 SCSI backplane board for hot plug SCSI drive support IDE and SCSI tape drives 1 Redundant hot plug power supplies Other Documents You May Need A The System Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Setting Up Your System document provides an overview of initially setting up your system The User s Guide provides information about system features and technical specifications 1 Systems management software documentation describes the features requirements installation and basic operation of the software 1 Operating system documentation describes how to install if necessary configure and use the operating system software Other documentation included on the CDs that came with your system describing the use of advanced system features Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your s
93. oceed back up all the files on the hard drive D gt NOTE If the hard drive is used in a RAID configuration see Troubleshooting an IDE Hard Drive in a RAID Configuration 1 Enter the System Setup program and verify that the system is configured correctly see Using the System Setup Program in your User s Guide 2 Run the hard drive and IDE devices tests in the system diagnostics to determine whether the hard drive operates properly see Running the System Diagnostics If the tests fail continue to step 3 3 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 4 Remove the cover see Removing the Cover 5 Lay the system on its right side 6 Ensure that the hard drive interface cable is properly connected between the drive and the system board To identify system board connectors see Fiqure A 3 K NOTE Ensure that the drive is configured and connected properly See IDE Configuration Information in Installing Drives 7 Ifthe hard drive is the boot drive ensure that the drive is configured and connected properly see Configuring the Boot Drive in Installing Drives 8 Ensure that a power cable is properly connected to the drive 9 Stand the system upright 10 Install the cover see Installing the Cover 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 Partition and
94. off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Locate the memory module connectors from which you will remove memory modules see Figure A 3 5 Press down and outward on the memory module connector ejectors until the memory module pops out of the connector see Figure 6 4 6 Repeat step 4 and step 5 of this procedure to remove any other memory modules 7 Perform step 5 through step 10 of Performing a Memory Upgrade Microprocessors To take advantage of future options in speed and functionality you can add a second microprocessor or replace either the primary or secondary microprocessor NOTE The second microprocessor must be of the same type as the first If the two microprocessors are different speeds both will operate at the speed of the slower microprocessor Each microprocessor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board The following items are included in the microprocessor upgrade kit A microprocessor A heat sink with cooling fan Removing and Installing a Microprocessor A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in th
95. omputer covers or block airflow inside the system 11 If you removed the baffle in step 9 replace the baffle now see Installing the Baffle in Troubleshooting Your System 12 Stand the system upright 13 Install the cover see Installing the Cover in Troubleshooting Your System 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 15 Test the drive If you installed an IDE drive run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly see Running the System Diagnostics If you installed a SCSI drive run the SCSI controllers test in the system diagnostics see Running the System Diagnostics If you installed a tape drive see the tape drive software documentation to perform a backup and verification test Hard Drives You can install up to four non hot plug IDE or SCSI hard drives in a removable drive bay or up to six hot plug SCSI hard drives connected to the optional SCSI backplane General I nstallation Guidelines Use the following guidelines when installing hard drives You should only use drives tested and approved for use in your system 1 You may need to use different programs than those provided with the operating system to partition and format a hard drive See the hard drive s documentation for information on setting up the drive 1 When you format a high capacity hard
96. on the system board or a SCSI host adapter card installed in an expansion slot 7 Partition and logically format the hard drive If possible restore the files to the drive To partition and logically format the drive see the operating system documentation If the problem is not resolved see Getting Help for instructions on obtaining technical assistance Troubleshooting a SCSI Hard Drive System Without SCSI Backplane Problem Hard drive cables Device drivers Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide NOTICE This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all the files on the hard drive 1 Run the SCSI controllers test and the hard drive tests in the system diagnostics see Running the System Diagnostics For information on testing the controller see the SCSI or RAID controller s documentation If the tests fail continue to step 2 2 Reboot the system and enter the SCSI configuration utility To enter the utility press lt Ctrl gt lt h gt lt Ctrl gt lt a gt or lt Ctrl gt lt m gt depending on the utility See the documentation supplied with the controller for information on the configuration utility 3 Ensure that the primary SCSI channel is enabled and restar
97. onnect the system from the electrical outlet Remove the cover see Removing the Cover Lay the system on its right side Ensure that each expansion card is firmly seated in its connector see Installing an Expansion Card in Installing System Options Ensure that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards Ensure that expansion card filler brackets are installed over any empty expansion slots see Removing an Expansion Card in Installing System Options Stand the system upright Install the cover see Installing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Run Quick Tests in the system diagnostics see Running the System Diagnostics If the problem persists continue to step 11 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Remove the cover see Removing the Cover Remove all expansion cards installed in the system see Removing an Expansion Card in Installing System Options Stand the system upright Install the cover see Installing the Cover Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Run Quick Tests in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help For each expansion card perf
98. ons Connector apee ee Saal s amp USB connector Icon 10108 NIC connector Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmission The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1 When you add an expansion card containing a serial connector that has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRQ setting COM1 and COM3 share IRQ4 while COM2 and COM4 share IRQ3 NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers Table B 2 Serial Connector Pin Assignments samai openen
99. ontinue to step 2 2 Change the settings to enable the serial port and or parallel port 3 Restart the system and run the serial ports test and or the parallel ports test in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help If the tests run successfully but the problem persists see one of the following procedures Troubleshooting a Serial I O Device or Troubleshooting a Parallel Printer Troubleshooting a Serial O Device Problem Device connected to the serial port is not operating properly 1 Serial device interface cable Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a known working cable and turn on the system and the serial device If the problem is resolved you must replace the interface cable see Getting Help 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved you must replace the serial device see Getting Help If the problem persists see Getting Help Troubleshooting a Parallel Printer Problem Parallel printer is not operating properly Parallel printer interface cable Action 1 Turn off the system and the parallel printer 2 Swap the parallel printer interface cable with a known working cable and turn on the system and the
100. ooting the Diskette Drive Troubleshooting a CD Drive and Troubleshooting Hard Drives in Troubleshooting Your System When an error that cannot be reported on the monitor occurs during a boot routine the system may emit a series of beeps that identify the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system will not issue beep codes related to these peripherals When a beep code is emitted record it on a copy of the Diagnostics Checklist in Getting Help and then look it up in Table 2 8 If you are unable to resolve the problem by looking up the meaning of the beep code use the system diagnostics to identify the cause If you are still unable to resolve the problem see Getting Help Table 2 8 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting a Microprocessor in Troubleshooting Your System 1 1 3 CMOS write read failure faulty system board See Getting Help 1 1 4 BIOS error Reflash the BIOS firmware see Getting Help 1 2 1 Programmable interval timer failure faulty system See Getting Help board 1 2 2 DMA initialization failure See Troubleshooting System Memory in Troubleshooting Your System 1 2 3 DMA page register write read failure 1 3 1 Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory
101. or You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Connect the power cable and the interface cable to the diskette drive 2 Slide the diskette drive into the externally accessible drive bay see Figure 7 1 3 Stand the system upright 4 Install the cover see Installing the Cover in Troubleshooting Your System 5 Install the bezel see Installing the Bezel in Troubleshooting Your System 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Front Panel Drive I nserts To help keep dust and dirt out of the system a plastic insert in the bezel covers each empty external drive bay Additionally each empty external drive bay is covered by a metal insert in the chassis to maintain to maintain Federal Communications Commission FCC certification of the system Before you install a 5 25 inch drive in an empty external drive bay you must first remove both drive inserts If you remove a 5 25 inch drive permanently you must install both the chassis and bezel inserts Removing the Front Panel Drive I nserts A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet
102. orm the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Lay the system on its right side d Reinstall one of the expansion cards you removed in step 13 see Installing an Expansion Card in Installing System Options e Stand the system upright f Install the cover see Installing the Cover g Reconnect the system to its electrical outlet and turn the system on including any attached peripherals h Run Quick Tests in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help If you have reinstalled all of the expansion cards and the Quick Tests still fail see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board Action A CAUTI ON Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide 1 Turn on the system including any attached peripherals If no error messages appear go to step 17 2 Enter the System Setup program and check the system memory setting see Using the System Setup Program in your User s Guide If the amount of memory installed matches the system memory setting go to step 17 3 Turn off the system including any a
103. oting Hard Drives in Troubleshooting Your System See Troubleshooting System Memory in Troubleshooting Your System Run the System Setup program to correct the settings see Using the System Setup Program in your User s Guide Faulty or improperly installed diskette drive See Troubleshooting the Diskette Drive in Troubleshooting Your System Replace the diskette See Troubleshooting the Diskette Drive in Troubleshooting Your System Move the write protect tab on the diskette to the disabled position Reinsert or replace the diskette See Getting Help Reinstall the operating system Run the System Setup program to correct the drive type setting see Using the System Setup Program in your User s Guide If the problem persists see Troubleshooting Hard Drives in Troubleshooting Your System See Memory Module Installation Guidelines in Installing System Options See Getting Help See Troubleshooting the Keyboard in Troubleshooting Your System Keyboard stuck key failure Faulty or improperly installed memory modules Memory address line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at start address to end address Memory write read failure at address value read value expect
104. ply and determine whether it is working properly The power on indicator turns green to signify that the power supply is functioning properly see Figure 2 3 Figure 6 2 Removing and Installing an Optional Redundant Power Supply power supply power supply handle catch on handle Expansion Cards The system includes six expansion slots configured as follows 1 Slots 1 and 2 are 64 bit 66 MHz PCI slots 3 3 V Slots 3 and 4 are 64 bit 100 MHz PCI X slots 3 3 V Slots 5 and 6 are 32 bit 33 MHz PCI slots 5 V All expansion slots accommodate full length cards except for slot 1 To identify expansion slots and operating speeds see Figure A 3 Installing an Expansion Card A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System I nformation Guide K NOTE If you install a RAID controller card install the card in expansion slot 1 or 2 See Figure A 3 to locate these expansion slots 1 Unpack the expansion card and prepare it for installation For instructions see the documentation that accompanied the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover in Troubleshooting Your System 4 Lay the system on its right s
105. roblems Troubleshooting System Cooling Start Up Routine Troubleshooting Expansion Cards System Orientation Troubleshooting System Memory Bezel Troubleshooting the Diskette Drive System Cover Troubleshooting a CD Drive Baffle Troubleshooting a Tape Drive Checking the Equipment Troubleshooting Hard Drives Inside the System Troubleshooting a RAID Controller Card Responding to a Systems Management Alert Message Troubleshooting a Microprocessor o Troubleshooting a Wet System Troub eshooting the System Board Troubleshooting a Damaged System Resetting Corrupted BIOS Configuration e Troubleshooting the System Battery If your system is not working as expected begin troubleshooting by using the procedures in this section This section guides you through some initial tests and procedures that can solve basic system problems and provides troubleshooting procedures for components inside the system Before you start any of the procedures in this section perform the following steps A Read the Safety Instructions in your System Information Guide Read Running the System Diagnostics for information about running diagnostics 1 Get the key to the system keylock Safety First For You and Your System The procedures in this guide require that you remove the cover and work inside the system While working inside the system do not attempt to service the system except as explained in this gui
106. rtment of Communications in Canada dpi dots per inch DRACIII remote access card DRAM dynamic random access memory DS DD double sided double density DS HD double sided high density ECC error checking and correction EDO extended data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EMI electromagnetic interference expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read only memory ERA embedded remote access ESD electrostatic discharge ESDI enhanced small device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission feet gram s G gravities GB gigabyte s GUI graphical user interface Hz hertz 1 0 input output ID identification IDE integrated drive electronics IRQ interrupt request K kilo 1024 kilobyte s KB sec kilobyte s per second Kb kilobit s Kbps kilobit s per second kg kilogram s kHz kilohertz LAN local area network Ib pound s LCD liquid crystal display LED light emitting diode LIF low insertion force LN load number Ipi lines per inch LVD low voltage differential m meter s mA milliampere s mAh milliampere hour s MB megabyte s
107. s from the utility partition perform the following steps 1 Start the utility partition by pressing lt F10 gt during POST 2 From the utility partition s main menu select the Run System Diagnostics option See the Dell OpenManage Server Assistant CD for additional information about the utility partition To run the system diagnostics from the diskettes perform the following steps 1 Create a set of diagnostics diskettes See the Dell OpenManage Server Assistant CD for information on creating diagnostics diskettes 2 Boot the system from the first diagnostics diskette If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed telling you that the diagnostics is loading The Diagnostics menu appears The menu allows you to run all or specific diagnostic tests or to exit system diagnostics K NOTE Before you read the rest of this section start the system diagnostics so that you can see it on your monitor screen For a quick test of the system select Test All Devices and then select Quick Tests This option runs only the device tests that do not require user interaction and that do not take a long time to run Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly To test a particular device select Test One Device For a complete test of the system select Test All Devices and then select Extended Tests To test a
108. shooting Your System See Troubleshooting the Diskette Drive Troubleshooting a CD Read fault Requested sector not found Reset failed ROM bad checksum address Secondary drive n not found Sector not found Seek error Seek operation failed Shutdown failure Time of day clock stopped Time of day not set please run SETUP program Timer chip counter 2 failed Unexpected interrupt in protected mode Unsupported CPU stepping detected Utility partition not available Warning No microcode update loaded for processor n Write fault Write fault on selected drive or hard drive Improperly connected diskette drive tape drive hard drive or power cable Faulty or improperly installed expansion card The secondary IDE controller is enabled in the System Setup program but no drive is attached improperly installed hard drive loose interface or power cable Faulty diskette or hard drive Shutdown test failure Faulty battery ncorrect Time or Date settings faulty system battery Faulty system board Faulty or improperly installed memory modules or faulty system board Microprocessor is not supported by the system The lt F10 gt key was pressed during POST but no utility partition exists on the boot hard drive BIOS error Faulty diskette CD drive diskette drive hard drive or hard drive subsystem S
109. stem Problem System was dropped or damaged Action 1 2 3 4 Ensure that the following components are properly installed and connected Expansion cards Power cables Cooling fans Drives Ensure that all cables are properly connected Ensure that all components are properly installed and free from damage Run the system board tests in the system diagnostics see Running the System Diagnostics If the tests fail see Getting Help Troubleshooting the System Battery Problem System message indicates a problem with the battery System Setup program loses system configuration information System date and time do not stay current The system battery maintains system configuration date and time information in NVRAM when you turn off the system The operating life of the battery ranges from 2 to 5 years depending on how you use the system for example if you keep the system on most of the time the battery gets little use and thus lasts longer You may need to replace the battery if an incorrect time or date is displayed during the boot routine You can operate the system without a battery however the system configuration information maintained by the battery in NVRAM is erased each time you remove power from the system Therefore you must re enter the system configuration information and reset the options each time the system boots until you replace the battery Action Re enter the time and
110. stem event log SDRAM synchronous dynamic random access memory SI MM single in line memory module SMB server management bus SMI system management interrupt SNMP Simple Network Management Protocol SRAM static random access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch UMB upper memory block UPS uninterruptible power supply USB universal serial bus volt s VAC volt s alternating current VDC volt s direct current VGA video graphics array VLSI very large scale integration VRAM video random access memory VRM voltage regulator module w watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF zero insertion force Back to Contents Page Back to Contents Page Introduction Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Other Documents You May Need Obtaining Technical Assistance Your system includes the following significant service and upgrade features 1 Embedded server management hardware which monitors temperatures and voltages throughout the system and notifies you if there is a fault or failure System diagnostics which checks for hardware problems if the system can boot The following system options are offered 1 Microprocessors System memory Expansion card options including RAID co
111. structions in your System Information Guide 1 Ensure that all power cables are properly connected to the system and any attached peripherals and to the electrical outlet see External Connections 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Remove the cover see Removing the Cover 4 Lay the system on its right side 5 Ensure that the power cables are properly connected to the power connectors on the system board To identify system board connectors see Figure A 3 o Stand the system upright 7 Install the cover see Installing the Cover 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem persists see Getting Help Troubleshooting System Cooling Problem A fan is not operating properly System message indicates a problem with cooling Systems management software issues a fan related error message Expansion card filler brackets are not installed over empty expansion slots Action A CAUTION Before you perform this procedure see Safety First For You and Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover
112. t the system see the documentation for your SCSI controller 4 Ensure that any required device drivers are installed and are configured correctly For information on installing device drivers see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card 5 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 6 Remove the cover see Removing the Cover 7 Lay the system on its right side 8 Ensure that the hard drive interface cable is properly connected between the drive and the system board or controller card see the documentation that accompanied the controller card 9 If the hard drive is the boot drive ensure that the drive is configured and connected properly see Configuring the Boot Drive in Installing Drives 10 Ensure that a power cable is properly connected to the drive 11 Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate See the documentation for the hard drive for instructions on configuring the SCSI ID and enabling or disabling termination 12 Stand the system upright 13 Install the cover see Installing the Cover 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the problem persists continue to step 15 15 Partition and logically format the hard
113. t their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact
114. tape drive indicator signifies a problem with the drive see the tape drive s documentation for detailed information on troubleshooting 1 Swap the tape cartridge with a known working cartridge If the problem is resolved the cartridge is faulty 2 Run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly see Running the System Diagnostics If the tests fail continue to step 3 3 Test the tape drive by performing a tape backup and verification test see the tape backup software documentation If the tests fail continue to step 4 4 Reinstall the tape backup software as instructed in the tape backup software documentation 5 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 6 Remove the cover see Removing the Cover 7 Lay the system on its right side 8 Ensure that the tape drive interface cable is properly connected between the drive and the system board To identify system board connectors see Figure A 3 9 Ensure that a power cable is properly connected to the drive 10 Stand the system upright 11 Install the cover see Installing the Cover 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly see Running the System Diagnostics
115. tics Messages When you run a test group or subtest in the system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist see Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system For example the software generates messages that appear in the SNMP trap log file Alert messages consist of information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page Back to Contents Page Finding Software Solutions Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by Improper installation or configuration of an application Application conflicts Input errors Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting in
116. to control the SCSI hard drives reboot the system and press lt Ctril gt lt a gt to enter the SCSI configuration utility program NOTE If your system has an optional RAID controller card installed reboot the system and press lt Ctrl gt lt h gt lt Ctrl gt lt a gt or lt Ctrl gt lt m gt depending on the utility See the documentation supplied with the controller for information on the configuration utility 2 Check that the primary SCSI channel is enabled and reboot the system Verify that the device drivers are installed and configured correctly see the operating system s documentation 4 Remove the hard drive and install it in the another drive bay 5 Ifthe problem is resolved reinstall the hard drive in the original bay If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier see Installing SCSI Hard Drives in Installing Drives If the drive carrier still does not function properly in the original bay the SCSI backplane board has a defective connector see Technical Assistance for instructions 6 Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the system cover see System Cover c Check the SCSI cable connection to the SCSI host adapter The SCSI cable may be connected to the SCSI host adapter
117. to four non hot plug SCSI hard drives 66 cm 26 inch or 94 cm 37 inch 68 pin SCSI 660 cm 26 inch cable to SCSI hard drives and SCSI See Figure 7 9 and Figure 7 10 4 drop cable terminated controller on system board See Figure 7 9 or 94 cm 37 inch cable to SCSI hard drives and SCSI RAID controller See Figure 7 10 Up to six hot plug SCSI hard drives See 38 cm 15 inch or 63 cm 25 inch 68 pin SCSI 38 cm 15 inch cable to SCSI backplane and SCSI Figure 7 12 and Figure 7 13 1 drop cable unterminated connector on system board See Figure 7 12 or 63 cm 25 inch cable to SCSI backplane and RAID controller card See Figure 7 13 SCSI tape drive See Figure 7 5 and 68 pin SCSI 1 drop cable terminated SCSI tape drive and SCSI controller on system board See Figure 7 6 Figure 7 5 or SCSI tape drive and SCSI controller card if SCSI controller is used for SCSI hard drives See Figure 7 6 NOTE For the full name of an abbreviation or acronym used in this table see Abbreviations and Acronyms DC Power Cables The 3 5 inch diskette drive 5 25 inch devices and non hot plug hard drives must connect to a DC power cable from the system power supply Hot plug SCSI drives obtain their power from the optional SCSI backplane IDE Configuration Information The IDE subsystem provides two channels primary and secondary Each channel can support up to two IDE drives such as hi
118. ttached peripherals and disconnect the system from the electrical outlet 4 Remove the cover see Removing the Cover 5 Lay the system on its right side 6 Reseat the memory modules in their sockets see Installing Memory Modules in Installing System Options 7 Stand the system upright 8 Install the cover see Installing the Cover 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup program and check the system memory setting see Using the System Setup Program in your User s Guide If the amount of memory installed does not match the system memory setting then perform the following steps a Turn off the system including any attached peripherals and disconnect the system from its electrical outlet b Remove the cover see Removing the Cover c Lay the system on its right side K NOTE There are multiple configurations for the memory modules see Memory Module Installation Guidelines in Installing System Options The following steps are an example of one configuration 11 Swap the memory module in the first memory connector with another of the same capacity see Installing Memory Modules in Installing System Options 12 Stand the system upright 13 Install the cover see Installing the Cover 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals
119. ty First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the cover see Removing the Cover in Troubleshooting Your System 3 Lay the system on its right side 4 Disconnect the fan power cable from the fan power connector on the system board To identify system board connectors see Figure A 3 5 Pull the fan bracket release tab away from the back panel and slide the fan assembly upward about 1 cm 0 5 inch see Figure 6 1 6 Lift the fan assembly away from the back panel and out of the system Installing the Back System Fan A CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System A CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide 1 Insert the four tabs on the fan bracket into the mounting holes in the back panel and slide the fan assembly downward about 1 cm 0 5 inch until the fan bracket release tab snaps into place 2 Connect the fan power cable to the fan power connector on the system board To identify system board connectors see Figure A 3 3 Stand the system upright 4 Install the cover see Installing the Cover i
120. ve bay retention screws 4 7 Install the hard drive bay see Figure 7 7 a With the side of the drive bay labeled Top facing toward the external drive bays slide the drive bay into the system 10 1d b Replace the four screws that secure the drive bay in the system Connect all power cables and interface cables to the hard drives remaining in the drive bay Stand the system upright Install the cover see Installing the Cover in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing a Non Hot Plug Hard Drive 10 Ts CAUTION Before you perform this procedure see Safety First For You and Your System in Troubleshooting Your System CAUTION See Protecting Against Electrostatic Discharge in the safety instructions in your System Information Guide Unpack the drive and controller card if applicable and prepare the drive for installation For instructions see the documentation that accompanied the drive Also see IDE Configuration Information or SCSI Configuration Information for information on configuring the drive Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Remove the cover see Removing the Cover in Troubleshooting Your System Lay the system on its right side If the drive was supplied with a controller card install the co
121. ystem Beep Codes Drive Troubleshooting a Tape Drive and Troubleshooting Hard Drives in Troubleshooting Your System If the problem persists see Getting Help Ensure that all cables are securely connected If the problem persists see Getting Help See Troubleshooting Expansion Cards in Troubleshooting Your System Run the System Setup program to correct the drive settings see Using the System Setup Program in your User s Guide If the problem persists see Troubleshooting Hard Drives in Troubleshooting Your System Replace the diskette If the problem persists see Troubleshooting Hard Drives in Troubleshooting Your System If the problem persists see Getting Help See Troubleshooting System Memory in Troubleshooting Your System See Troubleshooting the System Battery in Troubleshooting Your System Check the Time and Date settings see Using the System Setup Program in your User s Guide If the problem persists replace the system battery see System Battery in Installing System Options See Getting Help See Troubleshooting System Memory in Troubleshooting Your System If the problem persists see Getting Help Update the BIOS firmware see Getting Help Create a utility partition on the boot hard drive see Using the Dell OpenManage Server Assistant CD in your User s Guide Update the BIOS firmware see Getting Help See Troublesh
122. ystem does not perform as expected a number of tools are provided to help you For more information on these help tools see Getting Help Back to Contents Page Back to Contents Page Indicators Codes and Messages Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide Front Panel Features System Messages Back Panel Features System Beep Codes Power Indicator Codes Warning Messages Hard Drive Indicator Codes Diagnostics Messages NIC Indicator Codes Alert Messages Applications operating systems and the system itself are capable of identifying problems and alerting you to them When a problem occurs a message may appear on the monitor or a beep code may sound A variety of messages can indicate when the system is not operating properly 1 System messages 1 System beep codes 1 Warning messages Diagnostics messages 1 Alert messages The system indicators and front and back panel features are illustrated in this section This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message Front Panel Features Figure 2 1 Figure 2 2 and Figure 2 3 show the system s front panel features Table 2 1 describes the front panel controls and indicators Figure 2 1 System With Non Hot Plug Hard Drives diskette drive CD drive or optional DVD or combination drive peripheral bay

Dell 1600SC Personal Computer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents