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Dell 131L Laptop User Manual

1. EIDE enhanced integrated device electronics An improved version of the IDE interface for hard drives and CD drives EMI electromagnetic interference Electrical interference caused by electromagnetic radiation ENERGY STAR Environmental Protection Agency requirements that decrease the overall consumption of electricity EPP enhanced parallel port A parallel connector design that provides bidirectional data transmission ESD electrostatic discharge A rapid discharge of static electricity ESD can damage integrated circuits found in computer and communications equipment Glossary 165 www dell com support dell com expansion card A circuit board that installs in an expansion slot on the system board in some computers expanding the capabilities of the computer Examples include video modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus ExpressCard A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of ExpressCards ExpressCards support both the PCI Express and USB 2 0 standard Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries extended display mode A
2. Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Adding and Replacing Parts 105 www dell com support dell com 106 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligne
3. Temperature range 9 cell smart lithium ion 6 cell smart lithium ion 60 1 mm 2 37 inches 9 cell 49 mm 1 93 inches 6 cell 24 mm 0 94 inch 206 8 mm 8 14 inches 0 48 kg 1 06 Ib 9 cell 0 32 kg 0 7 1b 6 cell 11 1 VDC 2 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions See Power Problems on page 91 See Using a Battery on page 45 for more information on battery life 500 discharge charge cycles Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery CR 2032 AC Adapter Input voltage 90 264 VAC Input current maximum 15A Input frequency 47 63 Hz Output current Output power Rated output voltage 4 34 A maximum at 4 second pulse 3 34 A continuous 65 W 19 5 1 0 VDC Appendix 135 www dell com support dell com 136 AC Adapter continued Dimensions Height 28 2 mm 1 11 inches Width 57 9 mm 2 28 inches Depth 137 2 mm 5 4 inches Weight with cables Temperature range 0 4 kg 0 9 1b Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Physical Height 38 6 mm 1 52 inches Width 330 mm 12 99 inches Depth 243 mm 9 56 inches Weight with 6 cell battery CDRW DVD combo and 40G hard drive Configurable to less than 2 5 kg 5 5 Ib Environment
4. hypertext markup language A set of codes inserted into an Internet web page intended for display on an Internet browser HTTP hypertext transfer protocol A protocol for exchanging files between computers connected to the Internet Hz hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz IC Industry Canada The Canadian regulatory body responsible for regulating emissions from electronic equipment much as the FCC does in the United States IC integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394 Institute of Electrical and Electronics Engineers Inc A high performance serial bus used to connect IEEE 1394 compatible devices such as digital cameras and DVD players to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection integrated Usually refers to components that are physically located on the computer s system board Also referred to as built in T O
5. Adding and Replacing Parts 123 www dell com support dell com 124 NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer NOTICE The hinge cover is fragile and can be damaged if extreme force is used Be careful when removing the hinge cover Follow the procedures in Before You Begin on page 105 Remove the battery see page 108 Remove the two screws inside the battery bay 1 screws 2 Turn the computer right side up and then open the display all the way 180 degrees so that it rests on your work surface NOTICE To avoid damaging the hinge cover do not lift the cover on both sides simultaneously Insert a scribe into the indent to lift the hinge cover on the right side Adding and Replacing Parts 1 hinge cover 2 indent 6 Ease the hinge cover up moving from right to left and remove it Replacing the Hinge Cover 1 Insert the left edge of the cover into place Press from left to right until the cover snaps into place 2 3 Close the display and turn the computer upside down 4 Replace the two screws in the battery bay 5 Replace the battery see page 108 Keyboard A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unp
6. Click the DVD option D VD Click the DVD Audio Setting icon Click the arrows beside the Speaker Configuration setting to scroll through the options and select the SPDIF option Settings Audio Settings Speaker configuration SPDIF Click the Back button once and then click the Back button again to return to the main menu screen 64 Using CDs DVDs and Other Multimedia Enabling S PDIF in the Windows Audio Driver 1 aor A Ww N Double click the speaker icon in the Windows notification area Click the Options menu and then click Advanced Controls Click Advanced Click S PDIF Interface Click Close Click OK Setting Up the Cyberlink CL Headphones K NOTE The CL headphone feature is available only if your computer has a DVD drive If your computer has a DVD drive you can enable digital audio for DVD playback 1 2 Click Start Programs PowerDVD to launch the Cyberlink PowerDVD program Insert a DVD into the DVD drive If the DVD begins playing click the stop button Click the Settings option Click the DVD option DVD Click the DVD Audio Setting icon Audio Settings Click the arrows beside the Speaker Configuration setting to scroll through the options and select the Headphones option Click the arrows beside the Audio listening mode setting to scroll through the options and select the CL Headphone option Click the arrows beside the Dynamic range compression
7. 2 Ifa Mini PCI card is not already installed go to step If you are replacing a Mini PCI card remove the existing card a Disconnect the antenna cables from the Mini PCI card 1 antenna cables b Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly c Lift the Mini PCI card out of its connector Adding and Replacing Parts 121 www dell com support dell com 1 Mini PCI card 2 metal securing tabs 2 NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 3 Install the replacement Mini PCI card NOTICE To avoid damaging the Mini PCI card make sure the antenna cables are not under the card when you click the card into place a Align the Mini PCI card with the connector at a 5 degree angle and press the Mini PCI card into the connector until it clicks b Connect the antenna cables to the Mini PCI card Make sure the cables snap onto the tiny connectors on the Mini PCI card 122 Adding and Replacing Parts 1 antenna cables Hinge Cover Removing the Hinge Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer
8. Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Technical Support Home Small Business Sales 342 08 08 075 32 0 2 713 1596 Corporate Sales 26 25 77 81 Customer Care 32 0 2 48191 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll free 1 800 888 202 toll free 1 800 888 213 Appendix 155 www dell com support dell com Country City International Access Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access
9. Your computer shipped with a plastic blank installed in the ExpressCard slot Blanks protect unused slots from dust and other particles Save the blank for use when no ExpressCard is installed in the slot blanks from other computers may not fit your computer To remove the blank see Removing an ExpressCard or Blank on page 68 Installing an ExpressCard You can install an ExpressCard in the computer while the computer is running The computer automatically detects the card ExpressCards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To install an ExpressCard 1 Hold the card with the top side of the card facing up The latch may need to be in the in position before you insert the card 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again Using ExpressCards 67 www dell com support dell com 68 1 ExpressCard The computer recognizes the ExpressCard and automatically loads the appropriate device driver If the configuration program tells you to loa
10. input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices T O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devices simultaneously ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet send and receive e mail and access websites The ISP typically provides you with a software package user name and access phone numbers for a fee K Kb kilobit A unit of data that equals 1024 bits A measurement of the capacity of memory integrated circuits KB kilobyte A unit of data that equals 1024 bytes but is often referred to as 1000 bytes key combination A command requiring you to press multiple keys at the same time kHz kilohertz A measurement of frequency that equals 1000 Hz L LAN local area network A computer network
11. 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Technical Support E mail apsupport dell com Country Code 852 Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell 2969 3191 Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sales Home and Small Business 1600 33 8046 152 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland
12. 54 how to 52 Dell contacting 145 support policy 142 support site 13 Index 175 Dell Diagnostics 77 starting from the Drivers and Utilities CD 78 starting from your hard drive 77 Dell MediaDirect 17 54 problems 89 Dell Premier Support website 12 device security screw about 111 device status lights 16 diagnostics Dell 77 display adjusting brightness 33 adjusting the size of icons 44 adjusting the size of toolbars 44 description 16 resolution 34 switching the video image 33 display latch 18 display settings for a TV enabling in Windows XP 66 display See monitor documentation End User License Agreement 12 ergonomics 12 online 13 Product Information Guide 12 regulatory 12 176 Index documentation continued safety 12 warranty 12 Dolby headphones setting up 65 drivers 96 about 96 identifying 97 reinstalling 97 Drivers and Utilities CD 98 drives problems 80 See hard drive DVD drive problems 81 DVDs 52 playing 9 E End User License Agreement 12 ergonomics information 12 error messages 83 ExpressCard slot description 20 ExpressCards blanks 67 68 CardBus technology 45 67 extended 45 67 installing 67 removing 68 slots 45 67 types 45 67 F fan description 19 23 FCC notice 142 Files and Settings Transfer Wizard 26 floppy drive connecting to a USB connector 21 22 H hard drive de
13. Government and Business Sales Fax toll free 0800 289 335 option 3 toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail support euro dell com no no emaildell Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code 011 Website support euro dell com E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Appendix 157 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Portugal Website support euro dell com International Access Code 00 Country Code 351 E mail support euro dell com pt en emaildell Technical Support Customer Care
14. Graphics based software such as Windows operating systems displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors Character based software such as text editors displays in video modes that can be defined as x columns by y rows of characters video resolution See resolution virus A program that is designed to inconvenience you or to destroy data stored on your computer A virus program moves from one computer to another through an infected disk software downloaded from the Internet or e mail attachments When an infected program starts its embedded virus also starts A common type of virus is a boot virus which is stored in the boot sectors of a floppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement of electric potential or electromotive force One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance 172 Glossary W W watt The measurement of electrical power One W is ampere of current flowing at volt WHr watt hour A unit of measure commonly used to i
15. ROM read only memory Memory that stores data and programs that cannot be deleted or written to by the computer ROM unlike RAM retains its contents after you shut down your computer Some programs essential to the operation of your computer reside in ROM RPM revolutions per minute The number of rotations that occur per minute Hard drive speed is often measured in rpm RTC real time clock Battery powered clock on the system board that keeps the date and time after you shut down the computer RTCRST real time clock reset A jumper on the system board of some computers that can often be used for troubleshooting problems S ScanDisk A Microsoft utility that checks files folders and the hard disk s surface for errors ScanDisk often runs when you restart the computer after it has stopped responding 170 Glossary SDRAM synchronous dynamic random access memory A type of DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support setup program A program that is used to install and configure hardware and software The setup exe or install e
16. and the necessary video drivers must be installed Before you change any of the default display settings make a note of the default settings for future reference If you choose a resolution or color palette that is higher than the display supports the settings adjust automatically to the closest supported values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Try different settings for Color quality and Screen resolution K NOTE As the resolution increases icons and text appear smaller on the screen Using the Display Using the Keyboard and Touch Pad Numeric Keypad 1 numeric keypad The numeric keypad functions like the numeric keypad on an external keyboard Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol press lt Fn gt and the desired key after enabling the keypad e To enable the keypad press lt Num Lk gt The light indicates that the keypad is active e To disable the keypad press lt Num Lk gt again Using the Keyboard and Touch Pad 35 www dell com support dell com Key Combinations System Functions lt Ctrl gt lt Shift gt lt Esc gt Opens the Task Manager window Battery lt Fn gt lt F
17. covering a small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN LCD liquid crystal display The technology used by portable computer and flat panel displays Glossary 167 www dell com support dell com LED light emitting diode An electronic component that emits light to indicate the status of the computer local bus A data bus that provides a fast throughput for devices to the processor LPT line print terminal The designation for a parallel connection to a printer or other parallel device Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps megabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings memory A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always save your files be
18. 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Appendix 161 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Technical Support Dell TV Printers and Projectors for Relationship customers Consumer Home and Home Office Technical Support for all other Dell products Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 877 459 7298 to
19. 2 3 On the Now go to your old computer screen on the new computer click Next On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears Click Finished and restart the new computer Running the Files and Settings Transfer Wizard Without the Operating System CD To run the Files and Settings Transfer Wizard without the optional Operating System CD you must create a wizard disk that will allow you to create a backup image file to removable media Setting Up YourComputer 27 www dell com support dell com 28 To create a wizard disk use your new computer with Windows XP and perform the following steps 1 2 3 4 5 o Click the Start button Click Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next On the Do you have a Windows XP CD screen click I want to create a Wizard Disk in the following drive and click Next Insert the removable media such as a floppy disk or CD and click OK When the disk creation completes and the Now go to your old computer message appears do not click Next Go to the old computer To copy data
20. Code 001 Country Code 66 Trinidad Tobago Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales General Support toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support for XPS portable computers only Technical Support direct and general for all other products Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 366 4180 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000
21. Guide 12 Q QuickSet 36 44 54 R RAM See memory regulatory information 12 regulatory notice FCC 142 reinstalling Windows XP 100 resolution setting 34 ResourceCD Dell Diagnostics 77 S S PDIF digital audio enabling 64 safety instructions 12 scanner problems 93 screen See monitor security device security screw 111 security cable slot description 19 Service Tag 12 software conflicts 99 problems 89 90 sound problems 94 volume 94 speaker problems 94 volume 94 speakers description 17 specifications 131 spyware 83 90 standby mode about 41 43 password options 43 stolen computer 141 support contacting Dell 145 policy 142 support website 13 S video TV out connector description 20 System Restore 99 100 system setup program commonly used options 138 purpose 137 screens 138 viewing 137 T taskbar QuickSet icon 44 technical support policy 142 toolbars adjusting the size 44 touch pad cleaning 142 customizing 38 description 17 transferring information to a new computer 26 traveling with the computer by air 140 identification tag 139 packing 139 tips 140 troubleshooting conflicts 99 Dell Diagnostics 77 external keyboard problems 87 Hardware Troubleshooter 99 Help and Support Center 13 restore computer to previous operating state 100 restore to previous state 99 TV connecting 55 enabling
22. MB 1 073 741 824 bytes When used to refer to hard drive storage the term is often rounded to 1 000 000 000 bytes GHz gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of menus windows and icons Most programs that operate on the Windows operating systems are GUIs hard drive A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably heat sink A metal plate on some processors that helps dissipate heat help file A file that contains descriptive or instructional information about a product Some help files are associated with a particular program such as Help in Microsoft Word Other help files function as stand alone reference sources Help files typically have a filename extension of hlp or chm hibernate mode A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer When you restart the computer the memory information that was saved to the hard drive is automatically restored HTML
23. Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 158 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers South Africa Johannesburg Internation
24. Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Appendix 153 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projecto
25. Video and S PDIF Digital Audio 1 S video TV out connector 3 milena 1 TV digital audio adapter 2 S video cable 3 S PDIF digital audio cable cable Using CDs DVDs and Other Multimedia ate Jp 1 SL H 1 S video cable 2 S PDIF digital audio cable 1 Tum off the computer and the TV and or audio device that you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on your computer 3 Plug one end of the S video cable in to the S video input connector on the TV digital audio adapter cable 1 TV digital audio adapter 2 S video cable cable 4 Plug the other end of the S video cable in to the S video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the digital audio connector on the TV digital audio adapter cable 1 TV digital audio adapter 2 S PDIF digital audio cable cable 6 Plug the other end of the S PDIF digital audio cable in to the audio input connector on your TV or other audio device Using CDs DVDs and Other Multimedia 59 www dell com support dell com 7 Tum on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 66 to ensure that the computer recognizes and works properly with the TV Composite Video and Standard Audio 1 audio input connector 2 compo
26. adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable Bottom View 9 8 5 7 6 1 battery 4 fan 7 optical drive locking screw 2 memory module cover 5 processor and thermal 8 hard drive module cover 3 battery bay latch release 6 modem Mini PCI 9 battery charge gauge wireless cover BATTERY When a battery is installed you can use the computer without connecting the computer to an electrical outlet For more information see Using a Battery on page 45 MEMORY MODULE COVER Covers the compartment that contains the memory modules For more information see page 112 BATTERY BAY LATCH RELEASE Releases the battery from the battery bay See Battery on page 108 FAN The computer uses a fan to create airflow through the vents which prevents the computer from overheating PROCESSOR AND THERMAL MODULE COVER Covers the processor and thermal module A Tour of Your Computer 23 www dell com support dell com 24 MODEM MINI PCI WIRELESS COVER Covers the compartment that contains the modem Mini PCI card and internal card with Bluetooth wirele
27. display is blank K NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center To access the Help and Support Center sce page 13 Solving Problems 95 www dell com support dell com 96 SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press lt Fn gt lt F8 gt to switch the video image to the display If the display is difficult to read ADJUST THE BRIGHTNESS Press lt Fn gt and the up or down arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away
28. display setting that allows you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit floppy An electromagnetic form of storage media Also known as a floppy diskette or a floppy disk floppy drive A disk drive that can read and write to floppy disks folder A term used to describe space on a disk or drive where files are organized and grouped Files in a folder can be viewed and ordered in various ways such as alphabetically by date and by size format The process that prepares a drive or disk for file storage When a drive or disk is formatted the existing information on it is lost 166 Glossary FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024
29. display settings in Windows XP 66 U uninterruptible power supply See UPS UPS 30 USB connectors description 21 22 V video problems 95 video connector description 22 volume adjusting 94 W warranty information 12 Windows XP Device Driver Rollback 97 enabling display settings for a TV 66 Files and Settings Transfer Wizard 26 Hardware Troubleshooter 99 Help and Support Center 13 hibernate mode 42 Network Setup Wizard 73 power options properties 42 Program Compatibility Wizard 89 reinstalling 14 100 standby mode 41 System Restore 99 100 wireless turning activity on and off 44 wizards Files and Settings Transfer Wizard 26 Network Setup Wizard 73 Program Compatibility Wizard 89 Index 179 180 Index
30. free 1 800 847 4096 toll free 1 800 326 9463 toll free 1 800 847 4096 toll free 1 800 387 5757 1 877 335 5767 toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 148 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts
31. from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE lurn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution SEE ERROR MESSAGES If an error message appears see page 83 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell See Contacting Dell on page 145 Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Solving Pro
32. from the old computer 1 2 u oo 0 a On the old computer insert the wizard disk Click the Start button and click Run In the Open field on the Run window browse to the path for fastwiz on the appropriate removable media and click OK On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish Setting Up Your Computer To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer 4 NOTE For more information about this procedure search dell support com for document PA1089586 How Do Transfer Files From My Old Computer to My New Dell Computer Using the Microsoft Windows XP Operating System K NOTE Access to t
33. install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System 2 3 4 Inthe System Properties window click the Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and click Properties Solving Problems 97 www dell com support dell com 98 7 8 Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities CD K NOTE The Drivers and Utilities CD is optional and may not ship with your computer If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Drivers and Utilities CD 1 2 Save and close any open files and exit any open programs Insert the Drivers and Utilities CD In most cases the CD starts running automatically If it does not start Windows Explorer click your CD drive directory to display the CD contents and then double click the autorcd exe file The first time that you run the CD it might prompt you to install setup files Click OK and follow the instructions on the screen to continue From the Language drop do
34. lt Page Dn gt Increases the volume of the integrated speakers and external speakers if attached Decreases the volume of the integrated speakers and external speakers if attached lt Fn gt lt End gt Enables and disables the integrated speakers and external speakers if attached Microsoft Windows Logo Key Functions Windows logo key and lt m gt Minimizes all open windows Windows logo key and lt Shift gt lt m gt Maximizes all windows Windows logo key and lt e gt Runs Windows Explorer This opens the same window as double clicking My Computer on your desktop Windows logo key and lt r gt Opens the Run dialog box Windows logo key and lt f gt Opens the Search Results dialog box Windows logo key and Opens the Search Results Computer dialog box lt Ctrl gt lt f gt if the computer is connected to a network Windows logo key and Opens the System Properties dialog box lt Pause gt To adjust keyboard operation such as the character repeat rate open the Control Panel click Printers and Other Hardware and click Keyboard For information about the Control Panel see the Windows Help and Support Center To access the Help and Support Center see page 13 Using the Keyboard and Touch Pad 37 www dell com support dell com 38 Touch Pad The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display
35. on page 145 No TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see page 77 NoT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the hard drive see Hard Drive on page 108 If the problem persists contact Dell See Contacting Dell on page 145 OPTIONAL ROM BAD CHECKSUM The optional ROM apparently failed Contact Dell See Contacting Dell on page 145 Solving Problems 85 www dell com support dell com 86 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See the Windows Help and Support Center for instructions To access the Help and Support Center see Windows Help and Support Center on page 13 If a large numb
36. restart the computer Follow the instructions on the screen CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Software usually includes installation instructions in its documentation or on a floppy disk or CD A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard In the welcome screen click Next Follow the instructions on the screen Asolid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Dell MediaDirect problems CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION Click the icon at the bottom of the Dell MediaDirect screen to access Help TO PLAY MOVIES WITH DELL MEDIADIRECT YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER If you purchased a DVD drive with your computer this software should already be installed VIDEO QUALITY PROBLEMS Turn off the Use Hardware Acceleration option This feature takes advantage of the special processing in some graphics
37. sequence without entering the system setup program You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 2 Connect the computer to an electrical outlet 3 Turn on the computer When the DELL logo appears press lt F2 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again 4 When the boot device list appears highlight the device from which you want to boot and press lt Enter gt The computer boots to the selected device The next time you reboot the computer the previous boot order is restored Computer Tracking Software Computer tracking software may enable you to locate your computer if it is lost or stolen The software is either preinstalled on your computer or you can purchase it from www dell com To use tracking software activate the setting if necessary in the system setup program BIOS To access the system setup program start your computer and press lt F2 gt immediately when the blue DELL logo appears Traveling With Your Computer Identifying Your Computer Attach a name tag or business card to the computer e Write down your Service Tag and store it in a safe place away from the computer or carrying case Use the Service Tag if you need to report a loss or theft to law enforcement offic
38. the available wireless networks The Wireless Network Connections window lists the wireless networks available in your area i Wireless Network Connection Network Tasks Choose a wireless network Refresh network list Click an item in the list below to connect to a wireless network in range or to get more information 3 Set up a wireless network wireless A for a home or small office Tin Security enabled wireless network ant Related Tasks W Learn about wireless networking de Change the order of preferred networks Change advanced settings vv Connect Setting Up a Home and Office Network 75 www dell com support dell com 76 2 Click to select the network you want to configure and then click Connect or double click the network name in the list If you select a secure network identified by a amp icon you must enter a password when prompted K NOTE Network security settings are unique to your network Dell cannot provide this information K NOTE Your computer can take up to 1 minute to connect to a network After your computer is configured for the wireless network you selected another pop up notifies you that your computer is connected to the network you selected Wireless Network Connection 5 is now connected Saul nitidi Windows XP Professional xpsp 040423 Service Pack 2 v 2120 gi 3 15pm Thereafter whenever you log on to your computer in the area of th
39. the memory modules and if necessary replace them sec page 112 MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see page 112 MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see page 112 MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them sce page 112 MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them see page 112 No BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device No BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell See Contacting Dell
40. the printer driver if necessary See the documentation that came with your printer Power Protection Devices Several devices are available to protect against power fluctuations and failures Surge protectors e Line conditioners e Uninterruptible power supplies UPS 30 Setting Up Your Computer Surge Protectors Surge protectors and power strips equipped with surge protection help prevent damage to your computer from voltage spikes that can occur during electrical storms or after power interruptions Some surge protector manufacturers include warranty coverage for certain types of damage Carefully read the device warranty when choosing a surge protector A device with a higher joule rating offers more protection Compare joule ratings to determine the relative effectiveness of different devices NOTICE Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes When lightning occurs in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Not all surge protectors offer network adapter protection Disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect agains
41. to an electrical outlet If the battery status light flashes green and orange the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact Dell See Contacting Dell on page 145 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See Power Management Modes on page 41 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules see Memory on page 112 Ensuring Sufficient Power for Your Computer Your computer is designed to use the 90 W AC adapter for optimum system performance you should always use this adapter The 65 W AC adapters used
42. your computer see page 105 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive K NOTE Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell K NOTE If you are installing a hard drive from a source other than Dell you need to install an operating system drivers and utilities on the new hard drive To replace the hard drive in the hard drive bay 1 Follow the procedures in Before You Begin on page 105 2 Tum the computer over and loosen the two captive screws in the hard drive cover Adding and Replacing Parts 1 screws 2 NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Lift the cover off the computer and set it aside 4 Use the pull tab to slide the hard drive toward the screw holes and then lift the hard drive straight up to remove it from the computer Adding and Replacing Parts 109 www dell com support dell com 110 1 pull tab 2 harddrive 5 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you use excessive force you may
43. 1 infrastructure network 2 ad hoc network Connecting to a Wireless Network in Microsoft Windows XP Your wireless network card requires specific software and drivers in order to connect to a network The software is already installed If the software is removed or corrupted follow the instructions included in the user s guide for your wireless network card The user s guide is located on the optional Drivers and Utilities CD in the User s Guides Network User s Guides category The user s guide is also available on the Dell Support website at support dell com and may also be located on your computer desktop K NOTE The Drivers and Utilities CD is optional and may not be available for your computer or in certain countries Setting Up a Home and Office Network When you turn on your computer a pop up appears from the network icon in the notification area located in the lower right corner of the Windows desktop when a network for which your computer is not configured is detected in the area Wireless Network Connection 5 x One or more wireless networks are available To see a list of available networks click here K NOTE The following instructions apply if you use the Windows operating system to manage your network devices For information about other wireless configuration utilities see your wireless network documentation 1 Click either the pop up or the network icon to configure your computer for one of
44. 3 gt Displays the Dell QuickSet Battery Meter This feature is not supported in Dell MediaDirect For more information see Dell QuickSet Battery Meter on page 46 CD or DVD Tray lt Fn gt lt F10 gt Ejects the tray out of the drive if Dell QuickSet is installed This feature is not supported in Dell MediaDirect For more information on QuickSet see Dell QuickSet Features on page 44 Display Functions lt Fn gt lt F8 gt Switches the video image to the next display option The options include the integrated display an external monitor and both displays simultaneously lt Fn gt and up arrow key Increases brightness on the integrated display only not on an external monitor lt Fn gt and down arrow key Decreases brightness on the integrated display only not on an external monitor Radios Including Wireless Networking and an Internal Card With Bluetooth Wireless Technology lt Fn gt lt F2 gt Enables and disables radios including wireless networking and Bluetooth wireless technology Using the Keyboard and Touch Pad Power Management lt Fn gt lt Esc gt Activates a power management mode You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the Power Options Properties window See Power Management Modes on page 41 Speaker Functions lt Fn gt lt Page Up gt lt Fn gt
45. 71 Installing a MediaMemoryCard 2 71 Removing a Media Memory CardorBlank 72 10 Setting Up a Home and Office Network Connecting to a Network Adapter 7 73 Network Setup Wizard a aaa 73 Connecting to a Wireless Local AreaNetwork 74 Determining Your Network Type 74 Connecting to a Wireless Network in Microsoft Windows XP 74 11 Solving Problems Dell Diagnostics 77 Drive Problems 0 0 0 0 2 0 00 a 80 CD and DVD drive problems 81 If you cannot eject the CD CD RW DVD or DVD RW drive tray 81 6 Contents If you hear an unfamiliar scraping or grinding sound 81 Hard drive problems 20 200 20005 81 E Mail Modem and Internet Problems 82 Error Messages 0 83 IEEE 1394 Device Problems 0 0 87 Keyboard Problems 0 87 External Keyboard problems 0 87 Unexpected characters 0 0 88 Lockups and Software Problems 88 The computer does not start Up 88 The computer stops responding 2 88 A program stops responding or crashes repeatedly 88 A program is designed for an earlier Microsoft Windows operating system oaa 89 A solid blue screen appears naa aaa 89 Dell MediaDirect problems aaa a 89 Other software problems aaa aaa a 90 Memory Problems aaah a 90 Network Problems 0 91 Expr
46. 81 91 00 Fax 02 481 92 99 Switchboard 02 48191 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Appendix 147 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support Customer Care Home Sales Small Business Customer Care med _ large business government Technical Support Home Sales Small Business Technical Support med large bus government Technical Support printers projectors televisions handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free 1 800 247 9362 toll
47. Adding and Replacing Parts 107 www dell com support dell com 108 Battery Removing a Battery A CAUTION Before performing these procedures disconnect the modem from the telephone wall jack NOTICE If you choose to replace the battery with the computer in standby mode you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data 1 Ensure that the computer is turned off or suspended in a power management mode 2 Slide and hold the battery bay latch release on the bottom of the computer and then remove the battery from the bay by pulling it straight out from the computer K NOTE The 6 cell battery is flush with the back of the computer The 9 cell battery extends beyond the back of the computer Installing a Battery A CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer Slide the battery into the bay until the latch release clicks Hard Drive A CAUTION If you remove the hard drive from the computer when the drive is hot do not touchthe metal housing of the hard drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off
48. CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but they cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click the Start button point to All Programs Sonic DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disc Copy Using CDs DVDs and Other Multimedia 3 To copy the CD or DVD e Ifyou have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temp
49. Clicking the QuickSet Icon 2 0 0 44 Using a Battery Battery Types 0 45 Battery Performance 0 45 Checking the Battery Charge 2 7 aaa 46 Dell QuickSet Battery Meter 0 0 46 Microsoft Windows Power Meter 46 Charge Gauge oi t iis ee Aa 47 Health Gauge 3 26 ce te Be Rae eee ee iva aes 47 Low Battery Warning 0000 47 Charging the Battery 0 47 Storing a Battery 0 0 48 Using CDs DVDs and Other Multimedia Playing a CD or DVD 49 Adjusting the Volume 51 Adjusting the Picture 52 Copying CDs and DVDs 0 52 How to Copy a CD or DVD 0 52 Using Blank CDs and DVDs 53 HelpfuliTips sa 2 0 el i has Da dl AA ei eked 54 Using Dell MediaDirect 0 54 Connecting Your Computer to a TV or Audio Device 55 S Video and Standard Audio 56 S Video and S PDIF Digital Audio 2 aaa 58 Contents 5 Composite Video and Standard Audio 60 Composite Video and S PDIF Digital Audio 0 62 Enabling S PDIF Digital Audio 64 Setting Up the Cyberlink CL Headphones 65 Enabling the Display Settings fora TV 66 8 Using ExpressCards ExpressCard Types 67 ExpressCard Blanks 0 0 67 Installing an ExpressCard 0 67 Removing anExpressCardorBlank 68 9 Using the 5 in 1 Media Memory Card Reader Media Memory Card Types 71 Media Memory Card Blanks
50. Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 156 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Customer Care Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business
51. Dell Portable Computers Owner s Manual Model PP19L www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary on page 163 If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension DellNet OptiPlex Latitude PowerEdge PowerConnect PowerVault PowerApp Dell TravelLite ExpressCharge and Strike Zone are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks of Intel Corporation Microsoft Outlook and Windows are registered trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license IBM is a registered trademark of International Business Machines C
52. Docking device settings Wireless control settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup program settings Certain changes might make your computer work incorrectly Viewing the System Setup Screen 1 2 Turn on or restart your computer When the DELL logo appears press lt F2 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again Appendix 137 www dell com support dell com 138 System Setup Screen The system setup screen consists of three windows of information The window on the left contains an expandable hierarchy of control categories If you select highlight a category such as System Onboard Devices or Video and press lt Enter gt you can show or hide the related subcategories The window on the right contains information about the category or subcategory selected in the window on the left The window at the bottom tells you how to control the system setup program with key functions Use these keys to select a category modify its settings or exit the system setup program Commonly Used Options Certain options require that you reboot the computer for new settings to take effect Changing the Boot Sequence The boot sequence or boot order tells the computer where to look to find the software needed to
53. PLEASE RUN SYSTEM SETUP PROGRAM The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program sce Using the System Setup Program on page 137 KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics sce page 77 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics sec page 77 Solving Problems KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostic see page 77 s KEYBOARD STUCK KEY FAILURE For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics see page 77 LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played See Dell MediaDirect problems on page 89 MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall
54. South Large Corporate Accounts West Large Corporate Accounts Spare Parts toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Appendix 149 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Website support euro dell com E mail support euro dell com dk da emaildell Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Relational Home Small Business Customer Care Switchboa
55. Use the touch pad and touch pad buttons as you would use a mouse 1 touch pad e To move the cursor lightly slide your finger over the touch pad e To select an object lightly tap once on the surface of the touch pad or use your thumb to press the left touch pad button e To select and move or drag an object position the cursor on the object and tap twice on the touch pad On the second tap leave your finger on the touch pad and move the selected object by sliding your finger over the surface e To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or adjust their settings 1 Open the Control Panel click Printers and Other Hardware and then click Mouse For information about the Control Panel see the Windows Help and Support Center To access the Help and Support Center see page 13 In the Mouse Properties window click the Touch Pad tab to adjust touch pad settings Click OK to save the settings and close the window Using the Keyboard and Touch Pad Power Management Power Management Tips K NOTE See Using a Battery on page 45 for more information on conserving battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and rechar
56. VIDEO TV OUT CONNECTOR Connects your computer to a TV Also connects digital audio capable devices Cd using the TV digital audio adapter cable IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394 high speed transfer rates such as some digital video cameras AUDIO CONNECTORS Attach headphones or speakers to the Y connector Attach a microphone to the connector 5 IN 1 MEDIA MEMORY CARD READER Provides a fast and convenient way to view and share digital photos music and videos stored on a memory card The 5 in 1 media memory card reader reads the following digital media memory cards e Secure Digital SD card SDIO e MultiMediaCard MMC e Memory Stick e Memory Stick PRO e xD Picture Card EXPRESSCARD SLOT Supports one ExpressCard The computer ships with a plastic blank installed in the slot For more information see Using ExpressCards on page 67 A Tour of Your Computer Right Side View 1 2 3 4 5 6 1 optical drive bay 3 USB connectors 2 5 network connector RJ 45 2 optical drive tray eject 4 modem connector RJ 11 6 video connector button OPTICAL DRIVE BAY You can install devices such as a DVD drive or other optical drive in the optical drive bay For more information see Optical Drives on page 111 OPTICAL DRIVE TRAY EJECT BUTTON Press this button to eject a CD or DVD from the optical drive USB CONNECTORS Connect USB devices such as a mouse keyboard or printe
57. Your Computer Running the Files and Settings Transfer Wizard With the Operating System CD K NOTE This procedure requires the Operating System CD This CD is optional and may not be included with all computers To prepare the new computer for the file transfer 1 2 3 4 Start the Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 u oO FF Ww BD On the old computer insert the Windows XP Operating System CD On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears Click Finish To transfer data to the new computer 1
58. aa 111 About the Device Security Screw 111 Removing and Installing Optical Drives 20022 111 Memory ed CSR Re AE ae eS 112 Installing a Memory Module inConnectorDIMMB 113 Installing a Memory Module in ConnectorDIMMA 115 Modem Optional 119 Wireless Mini PCI Card 00 121 Hing Cover ni A e ody he ew tad 123 Removing the HingeCover 0 123 Replacing the Hinge Cover 0 125 Contents 13 Keyboard 62 24 5285 birraio Be eters See ahr 125 Removing the Keyboard 2 126 Replacing the Keyboard 127 Internal Card With Bluetooth Wireless Technology 127 Coin Cell Battery 0 0 128 Removing the Coin Cell Battery 128 Replacing the Coin Cell Battery 2 20 2 129 Appendix Specifications 0 0 131 Using the System Setup Program 137 OVErviemwics i rage fard e i 137 Viewing the System Setup Screen 0 137 System Setup Screen 0 0 138 Commonly Used Options 0 0 138 Computer Tracking Software 2 ee ee 139 Traveling With Your Computer 0 139 Identifying Your Computer 0 0 0 139 Packing the Computer 0000 139 Travel Mpso ri 4 8 fash alain pe ira he de HR RES 140 TravelingbyAir 2 2 20 2020020000020 eee 140 If Your Computer Is Lost or Stolen 141 Cleaning Your Computer 0 0 141 Computer Keyboard and Display 141 Touch Pad t nre oe rapidi
59. ach an external keyboard the integrated keyboard remains fully functional External Keyboard problems K NOTE When you attach an external keyboard the integrated keyboard remains fully functional CHECK THE KEYBOARD CABLE Shut down the computer Disconnect the keyboard cable and check it for damage and firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer CHECK THE EXTERNAL KEYBOARD 1 Shut down the computer wait 1 minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to Programs Accessories and then click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard Solving Problems 87 www dell com support dell com TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Tum on the computer 4 From the Windows desktop click the Start button point to Programs Accessories and click Notepad 5 Type some characters on the internal keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may hav
60. age 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see page 77 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see page 77 HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive see page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see page 77 HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive see page 108 and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see page 77 INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD INVALID CONFIGURATION INFORMATION
61. age 39 e Turn presentation mode on or off Double Clicking the QuickSet Icon Double click the 35 icon to adjust power management settings using the Power Management Wizard see page 39 Right Clicking the QuickSet Icon Right click the G icon to perform the following tasks e Enable or disable the Brightness Meter on the screen see page 33 e Enable or disable the Volume Meter on the screen see page 51 Tum the wireless activity indicator on or off see page 40 e View Dell QuickSet Help e View the version and copyright date of the QuickSet program installed on your computer For more information about QuickSet right click the 5 icon in the taskbar and click Help Power Management Using a Battery Battery Types See Specifications on page 131 for information on supported batteries Battery Performance A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE For information about the Dell warranty for your computer see the Product Information Guide or separate paper warranty document that shipped with your computer For optimal computer performance and to help preserve BIOS settings operate your Dell portable computer with the main battery installed at all times Use a battery to run the computer when it is not connected to an electrical outlet One battery is supplied as standard equipment in the battery bay K NOTE Be
62. ainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer Adding and Replacing Parts 125 www dell com support dell com 126 Removing the Keyboard 1 Follow the procedures in Before You Begin on page 105 2 Remove the hinge cover See Hinge Cover on page 123 NOTICE The keycaps on the keyboard are fragile easily dislodged and time consuming to replace Be careful when removing and handling the keyboard 3 Lift the keyboard and hold it up and slightly forward to allow access to the keyboard connector 4 Release the lever on the system board connector to disconnect the keyboard cable from the system board 1 keyboard 3 keyboard cable 5 tabs 6 2 side tabs 2 4 lever on system board connector Adding and Replacing Parts Replacing the Keyboard NOTICE To avoid scratching the palm rest when replacing the keyboard hook the six tabs along the 1 2 3 4 front edge of the keyboard into the palm rest and then secure the keyboard in place Connect the keyboard cable to the system board Place the six tabs along the front edge of the keyboard into the palm rest Fasten the keyboard cable with the lever on the system board connector Snap the keyboard into place under the two side tabs Internal Card With Bluetooth Wireless Technology A CAUTION Before you begin any
63. al Temperature range Operating Storage Relative humidity maximum Operating Storage Maximum vibration using a random vibration spectrum that simulates user environment Operating Storage Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating Appendix 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 10 to 90 noncondensing 5 to 95 noncondensing 0 66 GRMS 1 3 GRMS 122G Environmental continued Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Using the System Setup Program Overview K NOTE Your operating system may automatically configure most of the options available in the system setup program thus overriding options that you set through the system setup program An exception is the External Hot Key option which you can disable or enable only through the system setup program For more information on configuring features for your operating system see the Windows Help and Support Center To access the Help and Support Center see page 13 The system setup screens display the current setup information and settings for your computer such as System configuration Basic device configuration settings System security and hard drive password settings Power management settings Boot start up configuration and display settings
64. al Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care 011 709 7713 011 709 7710 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 E mail support euro dell com es es emaildell Country Code 34 Home and Small Business City Code 91 Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Appendix 159 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com se sv emaildell Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sal
65. al connectors on the back of the computer K NOTE If you leave the area ground yourself again when you return to the computer Adding and Replacing Parts 115 www dell com support dell com 116 3 Remove the hinge cover See Hinge Cover on page 123 K NOTE Ensure that you remove the two screws in the battery bay as part of the hinge removal procedure Remove the keyboard See Keyboard on page 125 Loosen the captive screws on the memory module cover and then remove the memory module cover 1 tab in connector slot NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 6 Ifyou are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector Adding and Replacing Parts 1 memory module 2 securingclips 2 per connector NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled DIMM A before you install a module in the connector labeled DIMM B Insert memory modules at a 45 degree angle to avoid damaging the connector K NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure 7 Ground yourself and install the new memory modu
66. and Other Multimedia 1 Tum off the computer and the TV and or audio device that you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on the computer 3 Plug one end of the composite video cable in to the composite video input connector on the TV digital audio adapter cable 4 Zz albe 1 TV digital audio adapter 2 composite video input cable connector 4 Plug the other end of the composite video cable in to the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the TV digital audio adapter cable 2 g 1 TV digital audio adapter 2 S PDIF digital audio cable cable 6 Plug the other end of the digital audio cable in to the S PDIF input connector on your TV or other audio device 7 Tum on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 66 to ensure that the computer recognizes and works properly with the TV Using CDs DVDs and Other Multimedia 63 www dell com support dell com Enabling S PDIF Digital Audio If your computer has a DVD drive you can enable digital audio for DVD playback 1 2 7 Click Start Programs PowerDVD to launch the Cyberlink PowerDVD application Insert a DVD into the DVD drive If the DVD begins playing click the stop button Click the Settings option
67. any attached devices from the computer and from their electrical outlets 3 Remove any installed batteries See Battery on page 108 4 Moisten a soft lint free cloth with water and wipe it gently across the surface of the touch pad Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppies to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air product Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To avoid damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide
68. b Under Error checking click Check Now Click Scan for and attempt recovery of bad sectors Click Start u OO oO FS Ww N Solving Problems 81 www dell com support dell com 82 E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e Ifyou have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and connect the modem directly to the telephone wall jack If you ar
69. bled NOTE The card with Bluetooth wireless technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology functionality right click the icon in the notification area and click Disable Bluetooth Radio To quickly enable or disable all wireless devices press lt Fn gt lt F2 gt DISPLAY LATCHES Keeps the display closed A Tour of Your Computer Left Side View 1 security cable slot 4 IEEE 1394 connector 1 5 in 1 media memory card reader 2 air vent 5 microphone connector 8 ExpressCard slot 3 S video TV out connector 6 headphone connector A CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer For more information see the instructions included with the device AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating A Tour of Your Computer 19 www dell com support dell com 20 S
70. blems NOTICE The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System 2 3 4 Inthe System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver See Reinstalling Drivers and Utilities on page 97 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you
71. cards to reduce processor requirements when playing DVDs and certain types of video files CANNOT PLAY SOME MEDIA FILES Because Dell MediaDirect provides access to media files outside the Windows XP environment access to licensed content is restricted Licensed content is digital content that has Digital Rights Management DRM applied to it The Dell MediaDirect environment cannot verify the DRM restrictions so the licensed files cannot be played Licensed music and video files have a lock icon next to them You can access licensed files in the Windows XP environment ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness contrast saturation ratios NOTICE You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive Contact Dell for assistance See Contacting Dell on page 145 Solving Problems 89 www dell com support dell com 90 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is instal
72. cause the battery may not be fully charged use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer For best results operate the computer with the AC adapter until the battery is fully charged To view battery charge status access the Control Panel gt Power Options Power Meter tab Battery operating time varies depending on operating conditions K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer Operating time is significantly reduced when you perform operations including but not limited to the following e Using optical drives e Using wireless communications devices ExpressCards or USB devices e Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games e Running the computer in maximum performance mode see page 40 8 P P pag K NOTE It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD Using a Battery www dell com support dell com 46 You can check the battery charge before you insert the battery into the computer You can also set power management options to alert you when the battery charge is low A CAUTION Using an incompatible battery may increase the risk
73. ce such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are plugged directly in to a 4 pin socket on your computer or in to a multi port hub that plugs in to your computer USB devices can be connected and disconnected while the computer is turned on and they can also be daisy chained together UTP unshielded twisted pair Describes a type of cable used in most telephone networks and some computer networks Pairs of unshielded wires are twisted to protect against electromagnetic interference rather than relying on a metal sheath around each pair of wires to protect against interference Glossary 171 www dell com support dell com UXGA ultra extended graphics array A video standard for video cards and controllers that supports resolutions up to 1600 x 1200 V video controller The circuitry on a video card or on the system board in computers with an integrated video controller that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode that describes how text and graphics are displayed on a monitor
74. ck the Safely Remove Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED EXPRESSCARD Contact Dell See Contacting Dell on page 145 IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL Contact the ExpressCard manufacturer Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power button to turn on the computer K NOTE For information on standby mode see Power Management Modes on page 4 CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Tum on the computer Solving Problems 91 www dell com support dell com 92 K NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you may need to purchase a new battery during the life of your computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer
75. ck the device that you want to eject and click Stop Close your display and turn the computer upside down Use a Phillips screwdriver to remove the device security screw from the bottom of the computer Adding and Replacing Parts 111 www dell com support dell com 112 4 Insert a Phillips screwdriver into the screw hole to push the drive out of the module bay f Pull the drive straight out of the module bay Push the new drive straight into the module bay until it clicks Replace the security device screw Turn the computer right side up and open the display oon of OI The operating system automatically recognizes the drive If necessary enter your password to unlock your computer Memory You can increase your computer memory by installing memory modules on the system board See Specifications on page 131 for information on the memory supported by your computer Install only memory modules that are intended for your computer K NOTE Memory modules purchased from Dell are covered under your computer warranty A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer has two memory module connectors labeled DIMM A and DIMM B Connector DIMM A located under the keyboard holds the basic memory module as configured from the factory If you did not order additional memory connector DIMM B located on the bottom of the
76. computer under the memory module cover will be empty Generally if you are adding memory Adding and Replacing Parts you will install a memory module in connector DIMM B If you are upgrading memory you may need to install memory in both the DIMM A and B connectors depending on the extent of the upgrade Installing a Memory Module in Connector DIMM B 1 Follow the procedures in Before You Begin on page 105 2 Ground yourself by touching one of the metal connectors on the back of the computer K NOTE If you leave the area ground yourself again when you return to the computer 3 Tum the computer over loosen the captive screws on the memory module cover and then remove the memory module cover 1 screws 2 2 memory module cover Adding and Replacing Parts 113 www dell com support dell com NOTICE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 4 Ifyou are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 1 memory module 2 securing clips 2 per connector NOTICE If you need to install memory modules in two connectors install a memory module in the connector labeled DIMM A before you install a module in the connector labeled DIMM B Insert memory
77. connector that conforms to DIN Deutsche Industrie Norm standards it is typically used to connect PS 2 keyboard or mouse cable connectors disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operations that retrieve data from disk storage Computers that use disk striping generally allow the user to select the data unit size or stripe width DMA direct memory access A channel that allows certain types of data transfer between RAM and a device to bypass the processor docking device See APR DMTF Distributed Management Task Force A consortium of hardware and software companies who develop management standards for distributed desktop network enterprise and Internet environments domain A group of computers programs and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users A user logs on to the domain to gain access to the resources DRAM dynamic random access memory Memory that stores information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual display
78. d NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer See Turning Off Your Computer on page 105 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or network cables from the computer NOTICE To avoid damaging the system board you must remove the main battery before you service the computer Adding and Replacing Parts 10 11 Disconnect your computer and all attached devices from their electrical outlets Remove the battery Slide and hold the battery bay latch release on the bottom of the computer and then pull the battery out of the battery bay 1 battery 2 battery bay latch release Remove the optical drive if installed from the optical drive bay See Optical Drives on page 111 Press the power button to ground the system board Remove any installed ExpressCards from the ExpressCard slot See Removing an ExpressCard or Blank on page 68 Remove any installed media memory cards from the 5 in media memory card reader See Removing a Media Memory Card or Blank on page 72 Close the display and turn the computer upside down on a flat work surface Remove the hard drive See Hard Drive on page 108
79. d Zip disks Zip disks are slightly larger than regular floppy disks about twice as thick and hold up to 100 MB of data Glossary 173 Wo9 ap 31oddns wWoo ap mmm Glossary 174 Index Numbers 5 in 1 media memory card reader 71 A audio connectors 20 audio device connecting 55 enabling 64 audio See sound battery charge gauge 47 charging 47 checking the charge 46 description 23 health gauge 47 installing 108 life expectancy 39 low battery warning 47 low charge warning 43 performance 45 power conservation 39 power meter 46 removing 108 storing 8 battery bay latch release 23 blanks ExpressCards 67 removing 68 72 Bluetooth wireless technology card device status light 18 installing 127 boot sequence 138 brightness adjusting 33 C CardBus technology ExpressCards 45 67 media memory cards 71 carnet 140 CD drive problems 81 CD RW drive problems 81 CDs 52 operating system 14 playing 49 Check Disk 81 cleaning touch pad 142 computer crashes 88 89 restore to previous operating state 100 restore to previous state 99 slow performance 83 90 specifications 131 stops responding 88 conflicts software and hardware incompatibilities 99 connecting audio device 55 TV 55 Control Panel power options 42 copying CDs general information 52 helpful tips 54 how to 52 copying DVDs general information 52 helpful tips
80. d the manufacturer s drivers use the floppy disk or CD that came with the ExpressCard Removing an ExpressCard or Blank NOTICE Use the ExpressCard configuration utility click the i icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out Save a blank to use when no ExpressCard is installed in a slot Blanks protect unused slots from dust and other particles Using ExpressCards 1 release button 2 ExpressCard Using ExpressCards 69 www dell com support dell com 70 Using ExpressCards Using the 5 in 1 Media Memory Card Reader Media Memory Card Types The 5 in 1 media memory card reader provides a fast and convenient way to view and share digital photos music and videos stored on a memory card K NOTE A media memory card is not a bootable device The 5 in 1 media memory card reader reads the following media memory cards e Secure Digital SD card SDIO e MultiMediaCard MMC e Memory Stick e Memory Stick PRO e xD Picture Card Media Memory Card Blanks Your computer shipped with a
81. damage the connector 6 Seat the new hard drive into the bay and then slide it into the connector by sliding it away from the screw holes until it is fully seated Replace the cover and tighten the screws Install the operating system for your computer See Restoring Your Operating System on page 99 9 Install the drivers and utilities for your computer See Reinstalling Drivers and Utilities on page 97 Adding and Replacing Parts Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit 1 foam packaging 2 harddrive Optical Drives About the Device Security Screw K NOTE You do not need to install the device security screw unless you want to prevent the module from being easily removed Your Dell computer ships with an optical drive installed in the module bay and a device security screw which may not be installed in the optical drive but packaged separately When you install a module in the bay you can install the device security screw to prevent the module from being easily removed Removing and Installing Optical Drives NOTICE To prevent damage to drives store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 While the computer is turned on double click the Safely Remove Hardware icon on the taskbar cli
82. dule may be loose Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics sce page 77 X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY Low The battery is running out of charge Replace the battery or connect the computer to an electrical outlet Otherwise activate hibernate mode or shut down the computer Solving Problems IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE Contact Dell or the IEEE 1394 device manufacturer See Contacting Dell on page 145 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell or the IEEE 1394 device manufacturer See Contacting Dell on page 145 ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Use the integrated keyboard when running the Dell Diagnostics or the system setup program When you att
83. e a defective external keyboard Contact Dell See Contacting Dell on page 145 RUN THE KEYBOARD DIAGNOSTICS TESTS Run the PC AT Compatible Keyboards tests in the Dell Diagnostics see page 77 If the tests indicate a defective external keyboard contact Dell See Contacting Dell on page 145 Unexpected characters DISABLE THE NUMERIC KEYPAD Press lt Num Lk gt to disable the numeric keypad if numbers are displayed instead of letters Verify that the numbers lock light is not lit Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding or crashes repeatedly END THE PROGRAM 1 2 3 Press lt Crtl gt lt Shift gt lt Esc gt simultaneously Click the Applications tab and select the program that is no longer responding Click End Task Solving Problems K NOTE The chkdsk program may run when you
84. e use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing If Your Computer Is Lost or Stolen e Calla law enforcement agency to report the lost or stolen computer Include the Service Tag in your description of the computer Ask that a case number be assigned and write down the number along with the name address and phone number of the law enforcement agency If possible obtain the name of the investigating officer K NOTE If you know where the computer was lost or stolen call a law enforcement agency in that area If you do not know call a law enforcement agency where you live e If the computer belongs to a company notify the security office of the company e Contact Dell customer service to report the missing computer Provide the computer Service Tag the case number and the name address and phone number of the law enforcement agency to which you reported the missing computer If possible give the name of the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for technical assistance and gives your Service Tag the computer is identified automatically as missing or stolen The representative will attempt to get the phone number and address of the caller Dell will then contact the law enforcement agency to which you reported of the mi
85. e using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Solving Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware F
86. e wireless network the same pop up notifies you of the wireless network connection Setting Up a Home and Office Network Solving Problems Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 88 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities CD is optional and may not ship with your computer Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD also known as the ResourceCD Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell See Contacting Dell on page 145 1 Shut down the computer 2 Connect the computer to an electrical outlet 3 Diagnostics can be invoked one of two ways a Turm on the computer When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then sh
87. ell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration l Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Appendix Dell installed peripherals include any internal expansion cards or Dell branded module bay or ExpressCard accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Sof
88. ensure that you did not turn the player volume down or off No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see audio connectors on page 20 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Solving Problems Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer Disconnect the mouse cable check it for damage and firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Shut down the computer 2 Disconnect the mouse 3 Tur on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER Sce Reinstalling Drivers and Utilities on page 97 Video and Display Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the
89. er How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 82 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer Wizard to move data from a source computer to a new computer You can transfer data such as e E mail messages e Toolbar settings e Window sizes e Internet bookmarks You can transfer the data to the new computer over a network connection or you can store it on a removable medium such as a writable CD or floppy for transfer to the new computer K NOTE For instructions on setting up a direct cable connection between two computers see Microsoft Knowledge Base Article 305621 titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP This information may not be available in some countries For transferring information to a new computer you must run the Files and Settings Transfer Wizard You can use the optional Operating System CD for this process or you can create a wizard disk with the Files and Settings Transfer Wizard utility Setting Up
90. er of sectors are defective back up the data if possible and then reformat the hard drive SEEK ERROR The operating system cannot find a specific track on the hard drive SHUTDOWN FAILURE A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see page 77 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program Then immediately exit the program See Using the System Setup Program on page 137 If the message reappears contact Dell See Contacting Dell on page 145 TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell See Contacting Dell on page 145 TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options See Using the System Setup Program on page 137 TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see page 77 UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory mo
91. es 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support for XPS portable computers only Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 60 1250 option 5 toll free 00801 65 1228 toll free 00801 651 227 160 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Thailand International Access
92. es DVD RW Yes Yes Yes DVD R DL Yes Yes No Using CDs DVDs and Other Multimedia 53 www dell com support dell com 54 Media Type Read Write Rewritable DVD R DL Maybe No No DVD RAM Maybe No No Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic DigitalMedia and open a DigitalMedia project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic DigitalMedia Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Using Dell MediaD
93. es a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the Network Setup Wizard welcome screen click Next Click Checklist for creating a network Setting Up a Home and Office Network 73 www dell com support dell com 74 K NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 or later 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to a Wireless Local Area Network K NOTE These networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products Determining Your Network Type K NOTE Most wireless networks are of the infrastructure type Wireless networks fall into two categories infrastructure networks and ad hoc networks An infrastructure network uses routers or access points to connect several computers An ad hoc network does not use routers or access points and consists of computers that broadcast to one another For additional assistance with setting up your wireless connection go to support dell com and search for the keyword wireless setup
94. ess memory The primary temporary storage area for program instructions and data Any information stored in RAM is lost when you shut down your computer readme file A text file included with a software package or hardware product Typically readme files provide installation information and describe new product enhancements or corrections that have not yet been documented Glossary 169 www dell com support dell com read only Data and or files you can view but cannot edit or delete A file can have read only status if e It resides on a physically write protected floppy disk CD or DVD e It is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its vertical frequency The higher the refresh rate the less video flicker can be seen by the human eye resolution The sharpness and clarity of an image produced by a printer or displayed on a monitor The higher the resolution the sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light
95. essCard Problems 2 91 Power Problems 0 0 91 Ensuring Sufficient Power for YourComputer 92 Printer Problems 0 0 92 Scanner Problems 0 0 93 Sound and Speaker Problems 94 No sound from integrated speakers 0 94 No sound from external speakers 0 94 No sound from headphones 0 94 Touch Pad or Mouse Problems 95 Video and Display Problems 95 If the display is blank 0 0 0 95 If the display is difficultto read 96 If only part of the displayisreadable 96 Contents 7 What ls a Driver sc re cre oe he eed REA ee a a 96 Identifying Drivers 2 2 020020 02002002000 97 Reinstalling Drivers and Utilities 97 Resolving Software and Hardware Incompatibilities 99 Restoring Your Operating System 5 2 2 aaa 99 Using Microsoft Windows XP System Restore 100 Using Dell PC Restore by Symantec 101 Using the Operating System CD 00 103 12 Adding and Replacing Parts Before You Begin 0 105 Recommended Tools 0 0 0 105 Turning Off Your Computer 0 000 105 Before Working Inside YourComputer 106 Batteryi ini hegeliana 108 Removing a Battery 0 108 Installing a Battery 0 0 108 Hard Drive cece farina dai ica Ani 108 Returning a Hard DrivetoDell 2 111 Optical Drives 2 1 5 i A
96. etup screen appears press lt Enter gt Follow the instructions on the screen to complete the reinstallation When the operating system reinstallation completes reinstall drivers and applications as necessary Solving Problems Adding and Replacing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer see this page and Before Working Inside Your Computer see page 106 You have read the safety information in your Dell Product Information Guide A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Tum off The computer turns off after the operating system shutdown process finishes
97. f the faster interface between the video circuitry and the computer memory antivirus software A program designed to identify quarantine and or delete viruses from your computer APR advanced port replicator A docking device that allows you to conveniently use an external monitor keyboard mouse and other devices with your portable computer ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent backup A copy of a program or data file on a floppy CD DVD or hard drive As a precaution back up the data files from your hard drive regularly battery A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery holds a charge while powering the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer do not change them Also referred to as the system setup program bit The smallest unit of data inte
98. fore you shut down the computer Your computer can contain several different forms of memory such as RAM ROM and video memory Frequently the word memory is used as a synonym for RAM memory address A specific location where data is temporarily stored in RAM memory mapping The process by which the computer assigns memory addresses to physical locations at start up Devices and software can then identify information that the processor can access memory module A small circuit board containing memory chips which connects to the system board MHz megahertz A measure of frequency that equals 1 million cycles per second The speeds for computer processors buses and interfaces are often measured in MHz 168 Glossary Mini PCI A standard for integrated peripherals with an emphasis on communications such as such as modems and NICs Mini PCI is a small card that is functionally equivalent to a standard PCI expansion card modem A device that allows your computer to communicate with other computers over analog telephone lines Three types of modems include external PC Card or ExpressCard and internal You typically use your modem to connect to the Internet and exchange e mail module bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module monitor The high resolution TV like device that displays computer output mouse A pointing dev
99. ge The battery charge is critically low 16 A Tour of Your Computer TOUCH PAD Provides the functionality of a mouse MEDIA CONTROL BUTTONS Control CD DVD and Media Player playback x Mute the sound Q Turn the volume down Q Turn the volume up gt Il Play or pause M4 Play the previous track p gt Play the next track O Stop t Launch Dell MediaDirect or Microsoft Windows Media Center Edition See Using Dell MediaDirect on page 54 SPEAKERS To adjust the volume of the integrated speakers press the media control buttons or speaker volume keyboard shortcuts For more information see Speaker Functions on page 37 TOUCH PAD BUTTONS Touch pad buttons provide the functionality of a mouse KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see Key Combinations on page 36 ATour of YourComputer 17 www dell com support dell com 18 KEYBOARD AND WIRELESS STATUS LIGHTS IE Ja The green lights located above the keyboard indicate the following X Dp Turns on when the numeric keypad is enabled Turns on when the uppercase letter function is enabled Turns on when the scroll lock function is enabled Turns on when wireless networking is enabled To enable or disable wireless networking press lt Fn gt lt F2 gt Turns on when a card with Bluetooth wireless technology is ena
100. ged e Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time e You can use the Power Management Wizard to select options to optimize your computer s power usage These options can also be set to change when you press the power button close the display or press lt Fn gt lt Esc gt Power Management Wizard K NOTE The Power Management Wizard is not available if you have restricted access rights Click or double click the 35 icon to open the Power Management Wizard The first two screens of the wizard Welcome and What is Power Management describe and define various power management options K NOTE On the What is Power Management screen you can select Do not show this page again When you select this option the Welcome screen also does not appear again Use the screens that follow the Welcome and What is Power Management screens to set various power management options including sleep modes power schemes and low battery charge alarms Setting Sleep Modes This screen defines standby and hibernate modes From the screen you can e Set the standby mode password option e Enable or disable hibernate mode e Select how the computer will respond when you close the display Choose no action Enter standby mode Enter hibernate mode Power Management 39 www dell com support dell com 40 e Select how the computer will respond when you
101. h the driver installation See Reinstalling Drivers and Utilities on page 97 After extracting the driver files to your hard drive as described in the previous section click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver for example Modems or Infrared devices Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously copied the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 2 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your ope
102. he Dell Knowledge Base document may not be available in some countries Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge For technical assistance refer to the printer owner s manual or contact the printer manufacturer Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer and computer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the box in which your computer was shipped Setting Up YourComputer 29 www dell com support dell com Connecting a USB Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way 1 USB connector on 2 USB printer cable 3 connector on printer computer 3 Tum on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install
103. he procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information CHECK THE SCANNER DOCUMENTATION Sce the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Solving Problems 93 www dell com support dell com 94 Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume
104. iagnostics on page 77 DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay See Hard Drive on page 108 ERROR READING PCMCIA carp The computer cannot identify the ExpressCard Reinsert the card or try another card See Using ExpressCards on page 67 EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell See Contacting Dell on page 145 Solving Problems 83 www dell com support dell com 84 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Donotuse these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them See Memory on page 112 GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see p
105. ials and to Dell e Create a file on the Microsoft Windows desktop called if_found Place information such as your name address and phone number in this file e Contact your credit card company and ask if it offers coded identification tags Packing the Computer e Remove any external devices attached to the computer and store them in a safe place e To make the computer as light as possible replace any devices installed in the module bay with the Dell TravelLite module e Fully charge the main battery and any spare batteries that you plan to carry with you Appendix 139 www dell com support dell com 140 Shut down the computer Disconnect the AC adapter NOTICE When the display is closed extraneous items on the keyboard or palm rest could damage the display Remove any extraneous items such as paper clips pens and paper from the keyboard and palm rest and close the display Use the optional Dell carrying case to pack the computer and its accessories together safely Avoid packing the computer with items such as shaving cream colognes perfumes or food NOTICE If the computer has been exposed to extreme temperatures allow it to acclimate to room temperature for 1 hour before turning it on Protect the computer the batteries and the hard drive from hazards such as extreme temperatures and overexposure to sunlight dirt dust or liquids Pack the computer so that it does not slide around in the t
106. ice Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit operating system and installs the updates appropriate Configuration Utilities and click Dell Notebook System for your configuration Software e How to use Windows XP Windows Help and Support Center e How to work with programs and files 1 Click the Start button and click Help and Support e How to personalize my desktop 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 13 www dell com support dell com What Are You Looking For Find It Here e How to reinstall my operating system Operating System CD NOTE The Operating System CD may be optional and may not ship with your computer The operating system is already installed on your computer To reinstall your operating system use the Operating System CD See Reinstalling Windows XP on page 103 After you reinstall your operating system use the Drivers and Utilities CD ResourceCD to reinstall drivers for the devices that came with your computer NOTE The color of your CD varies based on the operating system you ordered ALREADY INSTALLED ON YOUR COMPUTER 14 Finding Information A Tour of Your Computer Front View 1 di
107. ice that controls the movement of the cursor on your screen Typically you roll the mouse over a hard flat surface to move the pointer or cursor on your screen ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain an PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions such as the clock volume control and print status Also referred to as system tray ns nanosecond A measure of time that equals one billionth of a second NVRAM nonvolatile random access memory A type of memory that stores data when the computer is turned off or loses its external power source NVRAM is used for maintaining computer configuration information such as date time and other system setup options that you can set 0 optical drive A drive that uses optical technology to read or write data from CDs DVDs or DVD RWs Example of optical drives include CD drives DVD drives CD RW drives and CD RW DVD combo drives P parallel connector An I O port often used to connect a paral
108. iences resonating shock or is dropped whether the computer is on or off surge protectors Prevent voltage spikes such as those that may occur during an electrical storm from entering the computer through the electrical outlet Surge protectors do not protect against lightning strikes or against brownouts which occur when the voltage drops more than 20 percent below the normal AC line voltage level Network connections cannot be protected by surge protectors Always disconnect the network cable from the network connector during electrical storms SVGA super video graphics array A video standard for video cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 1024 SXGA super extended graphics array plus A video standard for video cards and controllers that supports resolutions up to 1400 x 1050 system board The main circuit board in your computer Also known as the motherboard system setup A utility that serves as an interface between the computer hardwa
109. iginal operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recommended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR Solving Problems 3 Double click the filename DSRIRRemy2 exe K NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator K NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the par
110. in other Dell portable computers can be used with your computer but they will decrease system performance Using less powerful AC adapters including the 65 W AC adapter will cause you to receive a WARNING message Printer Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer Solving Problems ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of t
111. interface LVDS TV support NTSC PAL Audio Audio type High Definition Audio HDA bus Audio controller Stereo conversion Interfaces Internal External Speaker Internal speaker amplifier Volume controls Sigmatel STAC9200 24 bit analog to digital and digital to analog HDA bus microphone in connector stereo headphones speakers connector two 4 ohm speakers 1 W channel into 4 ohms keyboard shortcuts program menus media control buttons Appendix 133 www dell com support dell com Display Type active matrix TFT Dimensions Height Width Diagonal Maximum resolutions WXGA Refresh rate Operating angle Viewing angles 14 1 inch WXGA 206 mm 8 11 inches 320 mm 12 59 inches 357 74 mm 14 1 inches 1280 x 800 at 262 144 colors 60 Hz 0 closed to 180 Horizontal 40 WXGA typical Vertical 15 30 WXGA Pixel pitch WXGA 0 237 mm Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys Layout 87 U S and Canada 88 Europe 91 Japan OWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode Size Width Height 134 Appendix 240 cpi 73 0 mm 2 9 inch sensor active area 42 9 mm 1 7 inch rectangle Battery Type Dimensions Depth Height Width Weight Voltage Charge time approximate Computer off Operating time Life span approximate
112. irect K NOTE Dell QuickSet which is automatically installed and enabled on your computer is necessary for Dell MediaDirect to function Changing or disabling QuickSet default settings can limit Dell MediaDirect functionality For more information about Dell QuickSet see Dell QuickSet Features on page 44 If you have Microsoft Windows Media Center Edition or another version of Windows XP with Dell Media Experience installed you can press the Dell MediaDirect button to launch either media program If you press the Dell MediaDirect button while you are logged in either Windows XP Media Center Manager or Dell Media Experience launches depending on your system setup If both programs are present Windows XP Media Center Manager will launch When your computer is off you can press the Dell MediaDirect button to start the computer and automatically launch the media application The computer can either be on and running Windows or it can be in the hibernate standby or off mode Using CDs DVDs and Other Multimedia NOTICE You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive Contact Dell for assistance See Contacting Dell on page 145 1 Dell MediaDirect button Connecting Your Computer to a TV or Audio Device K NOTE Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer Cables may be purchased at most consumer elect
113. is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press lt Fn gt lt End gt to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Drivers and Utilities on page 97 No sound from external speakers ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Sec the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE lurn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER Sce Reinstalling Drivers and Utilities on page 97 RUN THE DELL DIAGNOSTICS sce page 77 K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs
114. lable for your computer or in certain countries 4 Push the tray back into the drive To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you follow all copyright laws when you create CDs The CD player includes the following basic buttons Play Move backward within the current track Move forward within the current track Go to the previous track Go to the next track Pause Stop Eject The DVD player includes the following basic buttons Play Stop Restart the current chapter Fast forward Fast reverse Go to the next title or chapter Go to the previous title or chapter DRAaAEEBAHHWO RM Continuously play the current title or chapter Using CDs DVDs and Other Multimedia DO Pause D Advance a single frame while in pause mode a Eject For more information on playing CDs or DVDs click Help in the CD or DVD player program window if available Adjusting the Volume K NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs Accessories Entertainment and then click Volume Control 2 Inthe Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window The V
115. le a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it Adding and Replacing Parts 117 www dell com support dell com 10 11 12 13 1 tab in connector slot Replace the memory module cover and tighten the screws NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer Replace the keyboard See Keyboard on page 125 Replace the hinge cover See Hinge Cover on page 123 K NOTE Ensure that you replace the two screws inside the battery bay as part of the hinge replacement procedure Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet Reinstall the hard drive See Hard Drive on page 108 Turn on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information 118 Adding and Replacing Parts Modem Optional If you ordered the optional modem at the same time that you ordered your computer the modem is already installed A CAUTION Before you begin an
116. led and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected with spyware Use an anti virus program that includes anti spyware protection your program may require an upgrade to scan the computer and remove spyware For more information go to support dell com and search for the keyword spyware RUN THE DELL DIAGNOSTICS If all tests run successfully the error condition is related to a software problem See Dell Diagnostics on page 77 Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory see Memory on page 112 e Reseat the memory modules to ensure that your computer i
117. lel printer to your computer Also referred to as an LPT port partition A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives Each partition can contain multiple logical drives PC Card A removable I O card adhering to the PCMCIA standard Modems and network adapters are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCI Express A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIN personal identification number A sequence of numerals and or letters used to restrict unauthorized access to computer networks and other secure systems PIO programmed input output A method of transferring data between two devices through the processor as part of the data path pixel A single point on a display screen Pixels are arranged in rows and columns to create an image A video resolu
118. leo elio 142 Floppy Drives ti 6 hee BAe a pe eee BES 142 CDs and DVDS si Axor ci wok Ae Bed Hay wes Rats 142 FCC Notices U S Only 0 0 142 Class A com Ai aotearoa 143 Cl s S Bi conan e a arrende cl 143 FCC Identification Information oaa 144 Macrovision Product Notice 144 Contents 9 10 Dell Technical Support Policy U S Only 144 Definition of Dell Installed Software and Peripherals 144 Definition of Third Party Software and Peripherals 145 Contacting Delli 145 GIOSS ANY ori lilla 163 LC RAI REATI RR 175 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers for my computer e My device documentation Notebook System Software NSS Drivers and Utilities CD also known as ResourceCD NOTE The Drivers and Utilities CD may be optional and may not ship with your computer Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers see page 97 or to run the Dell Diagnostics see page 77 Readme files may be included on your CD to provide last minute updates about technical changes to you
119. ll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 USS Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 162 Appendix Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer A AC alternating current The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet ACPI advanced configuration and power interface A power management specification that enables Microsoft Windows operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer AGP accelerated graphics port A dedicated graphics port that allows system memory to be used for video related tasks AGP delivers a smooth true color video image because o
120. ltiple times but you can write to CD R discs only once clock speed The speed given in MHz that indicates how fast computer components that are connected to the system bus operate COA Certificate of Authenticity The Windows alpha numeric code located on a sticker on your computer Also referred to as the Product Key or Product ID Control Panel A Windows utility that allows you to modify operating system and hardware settings such as display settings controller A chip that controls the transfer of data between the processor and memory or between the processor and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data burst cycle improving system performance DDR2 SDRAM double data rate 2 SDRAM A type of DDR SDRAM that uses a 4 bit prefetch and other architectural changes to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM Dual Inline Memory Module DIN connector A round six pin
121. mode A display setting that allows you to use a second monitor as an extension of your display Also referred to as extended display mode DVD digital versatile disc A high capacity disc usually used to store movies DVD drives read most CD media as well DVD drive A drive that uses optical technology to read data from DVDs and CDs DVD player The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD rewritable A rewritable version of a DVD Data can be written to a DVD RW disc and then erased and written over rewritten DVD RW technology is different from DVD RW technology DVD RW drive A drive that can read DVDs and most CD media and write to DVD RW rewritable DVDs discs DVI digital video interface A standard for digital transmission between a computer and a digital video display E ECC error checking and correction A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory ECP extended capabilities port A parallel connector design that provides improved bidirectional data transmission Similar to EPP ECP uses direct memory access to transfer data and often improves performance
122. modules at a 45 degree angle to avoid damaging the connector K NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure 5 Ground yourself and install the new memory module a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 114 Adding and Replacing Parts 1 tab in connector slot 6 Replace the memory module cover and tighten the screws NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 7 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 8 Reinstall the hard drive See Hard Drive on page 108 9 Tum on the computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer click the Start button click Help and Support and then click Computer Information Installing a Memory Module in Connector DIMM A The memory module connector labeled DIMM A is located under the keyboard 1 Follow the procedures in Before You Begin on page 105 2 Ground yourself by touching one of the met
123. nd Standard Audio 1 audio connector 2 S video TV out connector Using CDs DVDs and Other Multimedia U ID m d D gt 1 TV digital audio adapter 2 standard S video cable 3 standard audio cable cable 1 Tum off the computer and the TV and or audio device that you want to connect K NOTE You can connect an S video cable directly to the S video TV out connector on the computer without the TV digital audio adapter cable if your TV or audio device supports S video but not S PDIF digital audio 2 Plug one end of the S video cable in to the S video output connector on the computer Da La lt a de 1 S video TV out connector 3 S PDIF digital audio 5 S video connector connector 2 TV digital audio adapter 4 composite video output cable connector 3 Plug the other end of the S video cable in to the S video input connector on your TV Plug the single connector end of the audio cable in to the headphone connector on your computer 5 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device Using CDs DVDs and Other Multimedia 57 www dell com support dell com 58 6 Tum on the TV and any audio device that you connected if applicable and then turn on the computer 7 See Enabling the Display Settings for a TV on page 66 to ensure that the computer recognizes and works properly with the TV S
124. ndicate the approximate capacity of a battery For example a 66 WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write protect tab to the open position WXGA wide aspect extended graphics array A video standard for video cards and controllers that supports resolutions up to 1280 x 800 X XGA extended graphics array A video standard for video cards and controllers that supports resolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file which has a filename extension of exe You can unzip a self extracting file by double clicking it Zip drive A high capacity floppy drive developed by Iomega Corporation that uses 3 5 inch removable disks calle
125. ns Properties window click the Start button point to Control Panel Performance and Maintenance and click Power Options Power Schemes Tab The Power schemes drop down menu displays the selected preset power scheme Keep the default Portable Laptop power scheme to maximize battery power Windows XP controls the performance level of the processor depending on the power scheme you select You do not need to make any further adjustments to set the performance level Each preset power scheme has different time out settings for entering standby mode turning off the display and turning off the hard drive For more information on power management options see the Windows Help and Support Center To access the Help and Support Center see page 13 Power Management Alarms Tab K NOTE To enable audible alarms click each Alarm Action button and select Sound alarm The Low battery alarm and Critical battery alarm settings alert you with a message when the battery charge falls below a certain percentage When you receive your computer the Low battery alarm and Critical battery alarm check boxes are selected It is recommended that you continue to use these settings See Using a Battery on page 45 for more information on low battery warnings Power Meter Tab The Power Meter tab displays the current power source and amount of battery charge remaining Advanced Tab The Advanced tab allows you to Set power icon and standby mode pas
126. nt selection The power settings are listed separately for when the computer is running on battery or connected to an electrical outlet The Power Management Wizard also allows you to associate the display brightness level with a power scheme You must enable brightness level power schemes through QuickSet in order to set the brightness level The display brightness internal network card activity and wireless activity features are not available through the Control Panel power schemes In order to use these features you must set them through QuickSet power schemes K NOTE Brightness key combinations only affect the display on your portable computer not monitors that you attach to your portable computer If your computer is in CRT only mode and you try to change the brightness level the Brightness Meter appears but the brightness level on the monitor does not change Power Management Setting Battery Alarms and Actions This screen allows you to enable the low battery and critical battery alarms and to change settings for the alarms For example you can set the low battery alarm to 20 percent to remind you to save work and switch to AC power and you can set the critical battery alarm to 10 percent to enter hibernate mode From the screen you can e Select whether the alarm will notify you by sound or text e Adjust the power level at which you want the alarm to notify you e Select how the computer will respond when the alarm notifie
127. nt that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem K NOTE Dell PC Res
128. o the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e Ifyou do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs Setting Up Your Computer 25 www dell com support dell com 26 e If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup K NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option und
129. oard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 0155947100 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Appendix 151 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free
130. of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer A CAUTION Do not dispose of batteries with household waste When your battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a battery See Battery Disposal in the Product Information Guide A CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 60 C 140 F Keep the battery away from children Handle damaged or leaking batteries with extreme care Damaged batteries may leak and cause personal injury or equipment damage Checking the Battery Charge The Dell QuickSet Battery Meter the Microsoft Windows Power Meter window and gj icon the battery charge gauge and the low battery warning provide information on the battery charge Dell QuickSet Battery Meter If Dell QuickSet is installed press lt Fn gt lt F3 gt to display the QuickSet Battery Meter The Battery Meter window displays status charge level and charge completion time for the battery in your computer The following icons appear in the Battery Meter window g The computer is running on battery power a The computer is connected to AC power and the battery is charging ay The comp
131. of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer If you ordered a card with Bluetooth wireless technology with your computer the card is already installed 1 2 3 4 i Follow the procedures in Before You Begin on page 105 Loosen the captive screws in the modem Mini PCI wireless cover and then remove the cover Remove the screw securing the card carrier Pull the carrier out of the compartment so that you can disconnect the card from its cable and remove the card from the computer To replace the card connect the card to the cable Then carefully insert the card into the carrier and insert the carrier into the compartment Replace the screw securing the card carrier into place Adding and Replacing Parts 127 www dell com support dell com 128 1 screw 3 card 2 card carrier 4 card connector Coin Cell Battery Removing the Coin Cell Battery A CAUTION Before you perform the following procedures see the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a w
132. olume Meter displays the current volume level including mute on your computer Either right click the icon in the taskbar or press the volume control buttons to enable or disable the Volume Meter on the screen 1 Bi 4 A 1 volume icon 2 Volume Meter 3 mute icon When the Volume Meter is enabled adjust the volume with the volume control buttons or by pressing the following key combinations e Press lt Fn gt lt PageUp gt to increase the volume e Press lt Fn gt lt PageDn gt to decrease the volume e Press lt Fn gt lt End gt to mute the volume For more information about QuickSet right click the 5 icon in the taskbar and click Help Using CDs DVDs and Other Multimedia 51 www dell com support dell com 52 Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to reduce the screen resolution setting i Click the drop down menu under Color quality and then click Medium 16 bit Click OK to save the settings and close the window Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating
133. omize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the Drivers and Utilities CD remove the CD 5 When the tests are complete close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 141 ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES See Resolving Software and Hardware Incompatibilities on page 99 RUN THE DELL Diagnostics See Dell Diagnostics on page 77 Solving Problems CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in
134. onnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For more information about resolving problems with a battery see Power Problems on page 91 Using a Battery 47 www dell com support dell com 48 Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it Using a Battery Using CDs DVDs and Other Multimedia Playing a CD or DVD NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs to prevent damage to your CD DVD drive or discs 1 Press the eject button on the front of the drive 2 Pull out the tray 1 CD DVD tray 3 Place the disc label side up in the center of the tray and snap the disc onto the spindle Using CDs DVDs and Other Multimedia 49 www dell com support dell com 50 K NOTE If you use a CD DVD drive that shipped with another computer you need to install the drivers and software necessary to play CDs or DVDs or write data For more information see the Drivers and Utilities CD the Drivers and Utilities CD is optional and may not be avai
135. option to select the most suitable option Using CDs DVDs and Other Multimedia 65 www dell com support dell com Settings Audio Settings Speaker configuration Headphones Audio listening mode CL Headphone Audio channel expander None Dynamic range compression Normal Environment 9 Click the Back button once and then click the Back button again to return to the main menu screen Enabling the Display Settings for a TV Video Controller K NOTE To ensure that the display options appear correctly connect the TV to the computer before you enable the display settings Click the Start button point to Settings and then click Control Panel Double click Display and click the Settings tab Click Advanced Click the tab for your video card 0 Aa O N In the display devices section select the appropriate option for using either a single display or multiple displays ensuring that the display settings are correct for your selection K NOTE To determine the type of video card installed in your computer click the Start button and click Help and Support Under Pick a Task click Use Tools to view your computer information and diagnose problems and click My Computer Information 66 Using CDs DVDs and Other Multimedia Using ExpressCards ExpressCard Types See Specifications on page 131 for information on supported ExpressCards K NOTE An ExpressCard is not a bootable device ExpressCard Blanks
136. or more information go to support dell com and search for the keyword spyware Error Messages A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared AUXILIARY DEVICE FAILURE The touch pad track stick or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program If the problem persists contact Dell See Contacting Dell on page 145 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell See Contacting Dell on page 145 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer See Drive Problems on page 80 DATA ERROR The hard drive cannot read the data See Drive Problems on page 80 DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See Memory on page 112 Disk C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics See Dell D
137. orary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Y
138. orporation EMC is a registered trademark of EMC Corporation ENERGY STAR is a registered trademark of the U S Environmental Protection Agency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model PP19L October 2005 Rev A02 Contents Finding Information 0 20 20 202020 0 000000004 11 1 A Tour of Your Computer Front View iii by ee Ree Rae ee AP ey 15 Left Side View 19 Right Side View 00 21 Back VieW iii ii A La Va A 22 Bottom View 2022 3 Ae ee eS AS ele hd Rea 23 2 Setting Up Your Computer Connecting to the Internet 0 25 Setting Up Your Internet Connection 0 0 25 Transferring Information to a New Computer 26 Running the Files and Settings Transfer Wizard With the Operating System CD 27 Running the Files and Settings Transfer Wizard Without the Operating System CD 27 Setting Up a Printer 0 29 Printer Gable Sse rosi yb Baten LA ada Bs 29 Connecting a USB Printer 0 0 30 Power Protection Devices 30 Surge PrOtectors i 31 Line Conditioners 2 200 31 Uninterruptible Power Supplies 2 2 2 0 31 Contents 3 4 3 Using the Display Adjusting Brightness 2 2 20000 0 2 a Switching the Video Image 2 2 2 ee ee eee Setting Display Re
139. pecifications on page 131 for more information about the battery operating time Low Battery Warning NOTICE To avoid losing or corrupting data save your work immediately after a low battery warning Then connect the computer to an electrical outlet If the battery runs completely out of power hibernate mode begins automatically A pop up window warns you when the battery charge is approximately 90 percent depleted For more information about low battery alarms see Power Management on page 39 Charging the Battery K NOTE Without Dell ExpressCharge the AC adapter charges a completely discharged 6 cell battery in approximately 2 hours and a 9 cell battery in approximately 3 hours with the computer turned off Charge time is longer with the computer turned on You can leave the battery in the computer as long as you like The battery s internal circuitry prevents the battery from overcharging When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too hot to start charging if the light flashes alternately green and orange Disc
140. plastic blank installed in the 5 in 1 media memory card slot Blanks protect unused slots from dust and other particles Save the blank for use when no card is installed in the slot blanks from other computers may not fit your computer To remove the blank see Removing a Media Memory Card or Blank on page 72 Installing a Media Memory Card You can install a media memory card in the computer while the computer is running The computer automatically detects the card Media memory cards are generally marked with a symbol such as a triangle or an arrow or a label to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentation that came with the card A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Using the 5 in 1 Media Memory Card Reader 71 www dell com support dell com 72 To install a media memory card 1 Hold the card with the top side of the card facing up 2 Slide the card into the slot until the card is completely seated in its connector If you encounter too much resistance do not force the card Check the card orientation and try again 1 g A 1 5 in 1 media memory card 2 media memory card slot The computer recognizes the media memory card and automatically loads the appropriate device driver If the configuration program tells you
141. press the power button Choose no action Enter standby mode Enter hibernate mode Shut down Microsoft Windows and turn off the computer Prompt a user for an action Ask me what to do e Select how the computer will respond when you press lt Fn gt lt Esc gt Choose no action Enter standby mode Enter hibernate mode Shut down Microsoft Windows and turn off the computer Prompt a user for an action Ask me what to do Selecting a Power Scheme K NOTE The Network Disabled power scheme disables your internal network and wireless activity when your computer is running on battery power When your computer is connected to an electrical outlet the Network Disabled power scheme disables only your wireless activity You must select the power scheme through QuickSet not Microsoft Windows for the Network Disabled power scheme to work The Selecting a Power Scheme screen allows you to create edit and switch between power schemes In addition you can delete power schemes that you create but you cannot delete Dell QuickSet predefined power schemes Maximum Battery Maximum Performance Presentation and Network Disabled K NOTE QuickSet automatically adds the word QuickSet after the names of power schemes created using QuickSet All QuickSet power schemes are displayed in a drop down menu near the center of the screen The power settings for each scheme are below the name of the curre
142. ps articles Dell Support Website support dell com from technicians and online courses frequently asked NOTE Select your region to view the appropriate support questions site Community Online discussion with other Dell NOTE Corporate government and education customers customers can also use the customized Dell Premier Support website at Upgrades Upgrade information for components such premier support dell com as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Notebook System Software NSS If you reinstall the To download Notebook System Software operating system for your computer you should also 1 Go to support dell com and click Downloads reinstall the NSS utility NSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and 5 Under Select a Device scroll to System and 2 Enter your Serv
143. r You can also connect ell the optional floppy drive directly to a USB connector using the optional floppy drive cable MODEM CONNECTOR RJ 11 To use the internal modem connect the telephone line to the modem connector For additional information on using the modem see the online modem documentation supplied with your computer NOTICE The network connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector A Tour of Your Computer 21 www dell com support dell com 22 NETWORK CONNECTOR RJ 45 connector indicate activity for wired network communications m Connects the computer to a network The green and yellow lights next to the For information on using the network adapter see the online network adapter documentation supplied with your computer VIDEO CONNECTOR IOI Connects an external VGA compatible monitor Back View 1 USB connectors 2 2 AC adapter connector USB CONNECTORS Connect USB devices such as a mouse keyboard or printer You can also connect i the optional floppy drive directly to a USB connector using the optional floppy drive cable AC ADAPTER CONNECTOR Attaches an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either on or off A Tour of Your Computer A CAUTION The AC
144. r by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits hibernate mode it returns to the same operating state it was in before entering hibernate mode NOTICE You cannot remove devices while your computer is in hibernate mode Your computer enters hibernate mode if the battery charge level becomes critically low To manually enter hibernate mode click the Start button click Turn off computer press and hold lt Shift gt and then click Hibernate Depending on how you set the power management options on the Advanced tab in the Power Options Properties window use one of the following methods to enter hibernate mode e Press the power button e Close the display e Press lt Fn gt lt Esc gt K NOTE Some ExpressCards may not operate correctly after the computer exits hibernate mode Remove and reinsert the card or simply restart reboot your computer See Installing an ExpressCard on page 67 To exit hibernate mode press the power button The computer may take a short time to exit hibernate mode You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad For more information on hibernate mode see the documentation that came with your operating system Power Options Properties The Power Options Properties window helps you to manage power consumption and monitor battery charge status To access the Windows Power Optio
145. r computer or advanced technical reference material for technicians or experienced users ALREADY INSTALLED ON YOUR COMPUTER NOTE Drivers and documentation updates can be found at support dell com e How to set up my computer e Basic troubleshooting information e How to run the Dell Diagnostics e How to set up a printer e Additional information about setting up my computer e How to troubleshoot and solve problems e How to remove and install parts e Specifications How to contact Dell Owner s Manual jenue saumo NOTE This document is available as a PDF at support dell com Finding Information 11 What Are You Looking For Find It Here www dell com support dell com e Warranty information Dell Product Information Guide e Terms and Conditions U S only e Safety instructions Proguct lsfermatisa Guide Regulatory information e Ergonomics information End User License Agreement Service Tag and Express Service Code Service Tag and Microsoft Windows License Microsoft Windows License Label These labels are located on the bottom of your computer e Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support 12 Finding Information What Are You Looking For Find It Here Solutions Troubleshooting hints and ti
146. r data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 97 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type Solving Problems 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore poi
147. rating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Solving Problems 99 www dell com support dell com 100 e Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem e If you received an Operating System CD with your computer you can use it to restore your operating system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page page 13 NOTICE Make regular backups of your data files System Restore does not monitor you
148. rd Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic Ecuador General Support General Support 1 800 148 0530 toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support 09 253 313 60 City Code 9 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 150 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchb
149. re and the operating system System setup allows you to configure user selectable options in the BIOS such as date and time or system password Unless you understand what effect the settings have on the computer do not change the settings for this program system tray See notification area T TAPI telephony application programming interface Enables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on travel module A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer U UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed devi
150. rea Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Appendix 145 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Argentina Buenos Aires Website www dell com ar International Access Code 00 E mail us_latin_services dell com Country Code 54 E mail for desktop and portable computers City Code 11 la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney E mail Australia au_tech_support dell com International Access Code 0011 E mail Customer Care Australia and Country Code 61 New Zealand apcustserv dell com City Code 2 Home and Small Business 1 300 655 533 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Care after sales toll free 1 333 55 option 3 Technical Support portables and desktops toll free 1 300 655 533 Technical Support servers and workstations
151. rist grounding strap or by periodically touching an unpainted metal surface such as the back panel on the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer Follow the procedures in Before You Begin on page 105 Remove the hinge cover sec page 123 Remove the keyboard see page 125 Aa Q N Use a plastic scribe to lift the battery upward to remove it from the system board Adding and Replacing Parts 1 coin cell battery Replacing the Coin Cell Battery When you replace the battery insert it into the circular socket with the positive side up and then push it into place Adding and Replacing Parts 129 www dell com support dell com 130 Adding and Replacing Parts Appendix Specifications Processor Processor type L1 cache L2 cache External bus frequency front side bus Intel Pentium M or Intel Celeron M 32 KB I cache 32 KB D cache 2 MB 400 MHz and 533 MHz System Information System chip set Mobile Intel 915 GM Express Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 32 bits Flash EPROM 1 MB Graphics bus internal PCI bus 32 bits ExpressCard ExpressCard controller Intel ICH6 ExpressCard connector Cards supported ExpressCard connector size one ExpressCard slot 54 mm ExpressCard 34 34 mm and Expres
152. ronics stores The TV digital audio adapter cable is available for purchase from Dell Your computer has an S video TV out connector that together with a standard S video cable available from Dell enables you to connect the computer to a TV 1 2 3 s x lt e Cia 4 ru f 1 S video TV out connector 3 S PDIF digital audio 5 S video connector connector 2 TV digital audio adapter 4 composite video output cable connector Using CDs DVDs and Other Multimedia 55 www dell com support dell com 56 Your TV has either an S video input connector or a composite video input connector Depending on what type of connector is available on your TV you can use a commercially available S video cable or composite video cable to connect your computer to your TV It is recommended that you connect video and audio cables to your computer in one of the following combinations K NOTE See the diagrams at the beginning of each subsection to help you determine which method of connection you should use e S video and standard audio e Composite video and standard audio When you finish connecting the video and audio cables between your computer and your TV you must enable your computer to work with the TV See Enabling the Display Settings for a TV on page 66 to ensure that the computer recognizes and works properly with the TV Additionally if you are using S PDIF digital audio see Enabling S PDIF Digital Audio on page 64 S Video a
153. rotection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit differen
154. rpreted by your computer Bluetooth wireless technology A wireless technology standard for short range 9 m 29 feet networking devices that allows for enabled devices to automatically recognize each other boot sequence Specifies the order of the devices from which the computer attempts to boot bootable CD A CD that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available Your Drivers and Utilities or ResourceCD is a bootable CD bootable disk A disk that you can use to start your computer In case your hard drive is damaged or your computer has a virus ensure that you always have a bootable CD or floppy disk available bps bits per second The standard unit for measuring data transmission speed BTU British thermal unit A measurement of heat output Glossary 163 www dell com support dell com bus A communication pathway between the components in your computer bus speed The speed given in MHz that indicates how fast a bus can transfer information byte The basic data unit used by your computer A byte is usually equal to 8 bits C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special high speed storage mechanism which can be cither a reserved section of main memo
155. rs printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 E mail krsupport dell com Technical Support Technical Support Dimension PDA Electronics and Accessories toll free 080 200 3800 toll free 080 200 3801 City Code 2 Sales toll free 080 200 3600 Fax 2194 6202 Switchboard 2194 6000 154 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service
156. runk of your car or in an overhead storage compartment Travel Tips NOTICE Do not move the computer while using the optical drive to prevent loss of data NOTICE Do not check the computer as baggage Consider disabling wireless activity on your computer to maximize battery operating time To disable wireless activity press lt Fn gt lt F2 gt Consider changing your power management options to maximize battery operating time See Power Management on page 39 If you are the system setup program internationally carry proof of ownership or of your right to use the computer if it is company owned to speed your passage through customs Investigate the customs regulations of the countries you plan to visit and consider acquiring an international carnet also known as a merchandise passport from your government Find out what type of electrical outlets are used in the countries you will visit and have appropriate power adapters Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers Traveling by Air NOTICE Do not walk the computer through a metal detector Send the computer through an X ray machine or have it hand inspected Ensure that you have a charged battery available in case you are asked to turn on the computer Appendix e Prior to entering the airplane verify that using a computer is permitted Some airlines forbid th
157. ry or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the processor L2 cache Secondary cache which can either be external to the processor or incorporated into the processor architecture carnet An international customs document that facilitates temporary imports into foreign countries Also known as a merchandise passport CD compact disc An optical form of storage media typically used for audio and software programs CD drive A drive that uses optical technology to read data from CDs CD player The software used to play music CDs The CD player displays a window with buttons that you use to play a CD CD R CD recordable A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once 164 Glossary CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs mu
158. s logo appears continue to wait until you see the Windows desktop Then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW Drive and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the ResourceCD menu and press lt Enter gt to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer When the Dell Diagnostics Main Menu appears select the test you want to run Solving Problems Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes 1 hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows
159. s successfully communicating with the memory see Memory on page 112 e Run the Dell Diagnostics see page 77 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Rescatthe memory modules to ensure that your computer is successfully communicating with the memory see Memory on page 112 Solving Problems e Ensure that you are following the memory installation guidelines see Memory on page 112 e Run the Dell Diagnostics see page 77 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR No light indicates that no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning ExpressCard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE EXPRESSCARD Ensure that the ExpressCard is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double cli
160. s you Choose no action Enter standby mode Enter hibernate mode Shut down Windows and turn off the computer Completing the Power Management Wizard This screen summarizes the QuickSet power scheme sleep mode and battery alarm settings for your computer Review the settings you have selected and click Finish For more information about QuickSet right click the 5 icon in the taskbar and click Help Power Management Modes Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity a time out When the computer exits standby mode it returns to the same operating state it was in before entering standby mode NOTICE If your computer loses AC or battery power while in standby mode it may lose data To enter standby mode click the Start button click Turn off computer and then click Stand by Depending on how you set the power management options on the Advanced tab in the Power Options Properties window use one of the following methods e Press the power button e Close the display e Press lt Fn gt lt Esc gt To exit standby mode press the power button or open the display depending on how you set the options on the Advanced tab You cannot make the computer exit standby mode by pressing a key or touching the touch pad Power Management 41 www dell com support dell com 42 Hibernate Mode Hibernate mode conserves powe
161. sCard 54 54 mm 1 5 V and 3 3 V 28 pins Appendix 131 www dell com support dell com 5 in 1 Media Memory Card Reader 5 in 1 media memory card controller Ricoh R5C832 5 in 1 media memory card connector 5 in 1 combo card connector Cards supported 5 in 1 media memory card connector size MS MS Pro SD SDIO MMC xD CD Type III amp IBM Microdrive through ExpressCard adapter 36 8 x 29 3 x 4 75 mm Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory two SODIMM connectors 256 MB 512 MB and 1 GB 1 8 V SODIMM DDR 2 256 MB 2 GB Ports and Connectors Audio IEEE 1394a Mini PCI Modem Network adapter S video TV out USB Video Appendix microphone connector stereo headphone speaker connector 4 pin serial connector one Type IHA Mini PCI card slot RJ 11 port RJ 45 port 7 pin mini DIN connector optional S video to composite video adapter cable four 4 pin USB 2 0 compliant connectors 15 hole connector Communications Modem Type v 92 56K MDC Controller softmodem Interface internal HDA bus Network adapter 10 100 Ethernet LAN on system board Wireless internal Mini PCI Wi Fi and Bluetooth wireless technology support Video Video type Video controller Video memory integrated on system board Intel Graphics Media Accelerator GMA 900 Up to 64 MB of shared memory LCD
162. scription 24 problems 81 replacing 108 returning to Dell 111 hardware conflicts 99 Dell Diagnostics 77 Hardware Troubleshooter 99 Help and Support Center 13 help file Windows Help and Support Center 13 hibernate mode 42 43 hinge cover removing 123 icons adjusting the size 4 IEEE 1394 connector description 20 problems 87 Internet connection about 25 options 25 setting up 25 IRQ conflicts 99 K keyboard description 17 numeric keypad 35 problems 87 removing 125 shortcuts 36 keyboard status lights description 18 keypad numeric 35 L labels Microsoft Windows 12 Service Tag 12 lost computer 141 media control buttons Dell MediaDirect button 54 description 17 media control buttons continued play pause Dell MediaDirect 17 media memory cards blanks 72 CardBus technology 71 installing 71 removing 72 slots 71 types 71 memory adding 113 115 installing 112 removing 114 116 memory module cover 23 messages error 83 Microsoft Windows label 12 Mini PCI card installing 121 modem installing 119 modem connector description 21 modem cover description 24 module bay device security screw 111 swapping devices 111 monitor problems 95 switching the video image 33 network Network Setup Wizard 73 problems 91 setting up 73 network connector description 22 Network Setup Wizard 73 0 operating sy
163. site video input connector 1 TV digital audio adapter 2 composite video cable 3 standard audio cable cable 60 Using CDs DVDs and Other Multimedia Turn off the computer and the TV and or audio device that you want to connect Connect the standard video to composite video adapter cable to the S video TV out connector on the computer Plug one end of the composite video cable in to the composite video input connector on the standard video to composite video cable into lt lt 1 standard S video to 2 composite video cable composite video adapter Plug the other end of the composite video cable in to the composite video input connector on the TV Plug the single connector end of the audio cable in to the headphone connector on the computer Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer See Enabling the Display Settings for a TV on page 66 to ensure that the computer recognizes and works properly with the TV Using CDs DVDs and Other Multimedia 61 www dell com support dell com Composite Video and S PDIF Digital Audio 1 composite video input connector Sb A ID 3 She iis 1 TV digital audio adapter 2 composite video cable 3 standard audio cable cable 62 Using CDs DVDs
164. solution 4 Using the Keyboard and Touch Pad Numeric Keypad 0 0 Key Combinations 2 0 System Functions i ss s eona auy a ani ai a 00000000 Battery cs 32 05 due Boe dt er ole e ee Eh eh ie eo GD or DVD Trays Hu bine Pe Eee oe LIS ei a Display Functions 0 2 000 000 000000 Radios Including Wireless Networking and an Internal Card With Bluetooth Wireless Technology 000 4 PowerManagement 0 00000 000 SpeakerFunctions 2 2 200200 200 200 Microsoft Windows Logo KeyFunctions TouchPad 20 5 gite anali ak tobe he 6a italo Customizing the TouchPad 2 2 0 5 Power Management Power Management Tips 0 Power Management Wizard Setting Sleep Modes 00 0 SelectingaPowerScheme Setting Battery Alarms and Actions Completing the Power Management Wizard Power Management Modes Standby Mode vira Hibernate Mode 0 0 Power Options Properties 0 Power Schemes Tab aoaaa aaa Alarms Tab fs Ae ee eh ek Gh eS A a Contents Power MeterTab 0 0 00000000000 43 AdvancedTab 0 0200200000 200005 43 Hibernate Tab i cone FE ek es Rea 44 Dell QuickSet Features 0 0 44 Clicking the QuickSet Icon 20 44 Double Clicking the QuickSet Icon 2 0 44 Right
165. some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs FCC Notices U S Only Most Dell computers are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire computer is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo FE your computer is considered to be a Class B digital device Appendix Once you have determined your computer s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable p
166. splay latch release 2 display 3 power button 4 device status lights 0 touch pad media control buttons speakers touch pad buttons keyboard keyboard and wireless status lights display latches 2 A Tour of Your Computer 15 www dell com support dell com DISPLAY LATCH RELEASE Press to release the display latches and open the display DISPLAY For more information about your display see Using the Display on page 33 POWER BUTTON Press the power button to turn on the computer or to enter or exit a power management mode NOTICE To avoid losing data when you turn off your computer shut down your computer through the Start menu instead of pressing the power button DEVICE STATUS LIGHTS pe si z B Turns on when you turn on the computer and blinks when the computer is in a power management mode O Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the O light is flashing Turns on steadily or blinks to indicate battery charge status If the computer is connected to an electrical outlet the light operates as follows Solid green The battery is charging e Flashing green The battery is almost fully charged If the computer is running on a battery the light operates as follows e Off The battery is adequately charged or the computer is turned off e Flashing orange The battery charge is low e Solid oran
167. ss technology For more information see page 119 OPTICAL DRIVE LOCKING SCREW Sccures the optical drive in the optical drive bay For more information see Optical Drives on page 111 HARD DRIVE Stores software and data For more information see Hard Drive on page 108 and Hard drive problems on page 81 The size displayed for your hard drive in Windows Explorer is the capacity of the drive before any operating system or programs are installed BATTERY CHARGE GAUGE Provides information on the battery charge status See Using a Battery on page 45 A Tour of Your Computer Setting Up Your Computer Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and t
168. ssing computer Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Display A CAUTION Before you clean your computer disconnect the computer from the electrical outlet and remove any installed batteries Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any dirt or lint from the display NOTICE To avoid damaging the computer or display do not spray cleaning solution directly onto the display Only use products specifically designed for cleaning displays and follow the instructions that are included with the product e Moisten a soft lint free cloth with either water or a display cleaner Do not use alcohol or an ammonia based cleaner Wipe the display gently working from the center to the edges until it is clean and any fingerprints are removed Do not use excessive pressure Appendix 141 www dell com support dell com 142 e Moisten a soft lint free cloth with water and wipe the computer and keyboard Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest Touch Pad 1 Shut down and turn off your computer See Turning Off Your Computer on page 105 2 Disconnect
169. start the operating system You can control the boot sequence and enable disable devices using the Boot Order page of the system setup program K NOTE To change the boot sequence on a one time only basis see Performing a One Time Boot on page 139 The Boot Order page displays a general list of the bootable devices that may be installed in your computer including but not limited to the following e Diskette Drive e Internal HDD e USB Storage Device e CD DVD CD RW drive e Modular bay HDD K NOTE Only devices that are preceded by a number are bootable During the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list e To enable or disable a device highlight the item and press the space bar Enabled items are preceded by a number disabled items are not preceded by a number e To reorder a device in the list highlight the device and press either lt u gt to move the device up the list or lt d gt to move a device down the list Boot sequence changes take effect as soon as you save the changes and exit the system setup program Appendix Performing a One Time Boot You can set a one time only boot
170. stem CD 14 reinstalling 14 reinstalling Windows XP 100 Operating System CD 14 optical drive description 21 optical drive tray eject button description 21 P PC Restore 101 playing CDs 49 playing DVDs 49 power hibernate mode 42 line conditioners 30 management 39 power options properties 42 problems 91 Index 177 power continued protection devices 30 settings 39 standby mode 41 surge protectors 30 UPS 30 power light conditions 91 power management adjusting settings 4 QuickSet 44 power management See power printer cable 29 connecting 29 problems 92 setting up 29 USB 30 problems blue screen 89 CD drive 81 CD RW drive 81 computer crashes 88 89 computer docs not start up 88 computer stops responding 88 conflicts 99 Dell Diagnostics 77 Dell MediaDirect 89 drives 80 DVD drive 81 error messages 83 hard drive 81 IEEE 1394 connector 87 keyboard 87 lockups 88 network 91 178 Index problems continued power 91 power light conditions 91 printer 92 program crashes repeatedly 88 program stops responding 88 programs and Windows compatibility 89 restore computer to previous operating state 100 restore operating system to previous state 99 scanner 93 slow computer performance 83 90 software 88 90 sound and speakers 94 speaker 94 spyware 83 90 technical support policy 142 video and monitor 95 Product Information
171. sword options e Select how the computer will respond when you close the display Choose no action Enter standby mode Enter hibernate mode e Select how the computer will respond when you press the power button Choose no action Enter standby mode Enter hibernate mode Shut down Microsoft Windows and turn off the computer Prompt a user for an action Ask me what to do e Select how the computer will respond when you press lt Fn gt lt Esc gt Choose no action Enter standby mode Enter hibernate mode Shut down Microsoft Windows and turn off the computer Prompt a user for an action Ask me what to do To program these functions click an option from the corresponding drop down list and then click OK Power Management 43 www dell com support dell com 44 Hibernate Tab The Hibernate tab lets you enable hibernate mode by clicking the Enable hibernation check box Dell QuickSet Features K NOTE This feature may not be available on your computer Dell QuickSet is activated from the 35 icon on the taskbar and functions differently when you click double click or right click the icon Clicking the QuickSet Icon Click the 5 icon to perform the following tasks e Adjust power management settings using the Power Management Wizard see page 39 e Adjust the size of icons and toolbars e Select a power scheme that you set in the Power Management Wizard see p
172. t from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Appendix 143 www dell com support dell com 144 FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number PP19L 2 Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase D
173. t power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Uninterruptible Power Supplies NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage K NOTE To ensure maximum battery operating time connect only your computer to a UPS Connect other devices such as a printer to a separate power strip that provides surge protection A UPS protects against power fluctuations and interruptions UPS devices contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL Setting Up Your Computer 31 www dell com support dell com 32 Setting Up Your Computer Using the Display Adjusting Brightness When a Dell computer is running on battery power you can conserve power by setting the brightness to the lowest comfortable setting by pressing lt Fn gt and the up or down arrow key on the keyboard The Dell QuickSet Brightness Meter shows the current brightness setting for the display Right click the E icon in the taskbar to enable or disable the Brightness Meter on the screen K NOTE By default the Brightness Meter appears in the lower right corner of the display You can click and drag
174. the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW pisc See Power Management Modes on page 41 for information on standby mode CHANGE THE WRITE SPEED TO A SLOWER RATE Sce the help files for your CD or DVD creation software If you cannot eject the CD CD RW DVD or DVD RW drive tray 1 Ensure that the computer is shut down 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops If you hear an unfamiliar scraping or grinding sound e Ensure that the sound is not caused by the program that is running e Ensure that the disk or disc is inserted properly Hard drive problems ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK DISK 1 Click the Start button and click My Computer Right click Local Disk C Click Properties Click the Tools ta
175. the meter to a EGG preferred location K NOTE Brightness key combinations only affect the display on your portable computer not monitors that you attach to your portable computer If your computer is connected to an external monitor and you try to change the brightness level the Brightness Meter appears but the brightness level on the monitor does not change You can enable or disable the Brightness Meter from the QuickSet taskbar menu When the meter is enabled press the following keys to adjust brightness e Press lt Fn gt and the up arrow key to increase brightness on the integrated display only not on an external monitor e Press lt Fn gt and the down arrow key to decrease brightness on the integrated display only not on an external monitor For more information on using QuickSet right click the Gi icon in the taskbar and click Help Switching the Video Image When you start the computer with an external device such as an external monitor or projector attached and turned on the image may appear on either the computer display or the external device Press lt Fn gt lt F8 gt to switch the video image between the display only the external device only or the display and the external device simultaneously Using the Display 33 www dell com support dell com 34 Setting Display Resolution To display a program at a specific resolution both the graphics card and the display must support the program
176. tion such as 800 x 600 is expressed as the number of pixels across by the number of pixels up and down Plug and Play The ability of the computer to automatically configure devices Plug and Play provides automatic installation configuration and compatibility with existing hardware if the BIOS operating system and all devices are Plug and Play compliant POST power on self test Diagnostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit program Any software that processes data for you including spreadsheet word processor database and game packages Programs require an operating system to Tun PS 2 personal system 2 A type of connector for attaching a PS 2 compatible keyboard mouse or keypad PXE pre boot execution environment A WfM Wired for Management standard that allows networked computers that do not have an operating system to be configured and started remotely RAID redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 RAM random acc
177. tition was not found Click Quit there is no partition to delete Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive 6 Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window 8 Restart the computer Using the Operating System CD Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see page 97 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Using Microsoft Windows XP System Restore on page 100 Oro reinstall Windows XP you need the following items Dell Operating System CD e Dell Drivers and Utilities CD K NOTE The Drivers and Utilities CD contains drivers that were installed during assembly of the computer Use the Drivers and Utilities CD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the ResourceCD and Operating System CD ma
178. to load the manufacturer s drivers use the CD that came with the media memory card if applicable Removing a Media Memory Card or Blank NOTICE Use the media memory card configuration utility click the oa icon in the taskbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Press the card in to release and remove the card or blank Save a blank to use when no media memory card is installed in the slot Blanks protect unused slots from dust and other particles Using the 5 in 1 Media Memory Card Reader Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer K NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall connector K NOTE Do not use a network cable with a telephone wall connector Network Setup Wizard The Microsoft Windows XP operating system provid
179. toll free 1 800 733 314 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 146 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Technical Support for XPS portable computers only 0820 240 530 81 Home Small Business Technical Support for all 0820 240 530 14 other Dell computers Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell City Code 2 Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 1565 Corporate Sales 02 4
180. tore by Symantec may not be available in certain countries nor on certain computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore Solving Problems 101 www dell com support dell com 102 To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete 5 When prompted click Finish to reboot the computer K NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its or
181. tware and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Contacting Dell To contact Dell electronically you can access the following websites e www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS portable computers you may contact Dell through the technical support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area A
182. ut down your computer and try again b Press and hold the lt Fn gt key while powering the system on K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities CD Solving Problems 77 www dell com support dell com 78 The computer runs the Pre boot System Assessment a series of initial tests of your system board keyboard hard drive and display e During the assessment answer any questions that appear e Ifa failure is detected the computer stops and beeps To stop the assessment and restart the computer press lt n gt to continue to the next test press lt y gt to retest the component that failed press lt r gt e If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell If the Pre boot System Assessment completes successfully you receive the message Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics From the Drivers and Utilities CD Ea 1 2 ao Cd Aa Ww NOTE The Drivers and Utilities CD may be optional and may not ship with your computer Insert the Drivers and Utilities CD Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately If you wait too long and the Window
183. uter is connected to AC power and the battery is fully charged For more information about QuickSet right click the G icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar For more information about the Power Meter tab see Power Management on page 39 If the computer is connected to an electrical outlet a Le icon appears Using a Battery Charge Gauge Before you insert a battery press the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge Health Gauge The battery operating time is largely determined by the number of times it is charged After hundreds of charge and discharge cycles batteries lose some charge capacity or battery health To check the battery health press and hold the status button on the battery charge gauge for at least 3 seconds If no lights appear the battery is in good condition and more than 80 percent of its original charge capacity remains Each light represents incremental degradation If five lights appear less than 60 percent of the charge capacity remains and you should consider replacing the battery See S
184. wn menu in the toolbar select your preferred language for the driver or utility if available A welcome screen appears Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer Click the link of a specific driver or utility to display information about the driver or utility that you want to install Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present automatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click Extract follow the extracting instructions and then read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Solving Problems Manually Reinstalling Drivers K NOTE If you are reinstalling an infrared sensor driver you must first enable the infrared sensor in the A oo NI Oo ol 10 system setup program before continuing wit
185. xe program comes with most Windows software packages Setup program differs from the system setup program shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Also you can rename a shortcut icon shutdown The process of closing windows and exiting programs exiting the operating system and turning off your computer You can lose data if you turn off your computer before completing a shutdown smart card A card that is embedded with a processor and a memory chip Smart cards can be used to authenticate a user on computers equipped for smart cards software Anything that can be stored electronically such as computer files or programs S PDIF Sony Philips Digital Interface An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format which could degrade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy Strike Zone Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer exper
186. y not ship with your system Reinstalling Windows XP To reinstall Windows XP perform all the steps in the following sections in the order in which they are listed The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so Solving Problems 103 www dell com support dell com 104 NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your A WS N oo NI oO ol computer before you reinstall Windows XP See the documentation that came with the software for instructions Save and close any open files and exit any open programs Insert the Operating System CD Click Exit if the Install Windows XP message appears Restart the computer Press lt F2 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again Press the arrow keys to select CD ROM and press lt Enter gt When the Press any key to boot from CD message appears press any key When the Windows XP S
187. y of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 105 2 Tum the computer over loosen the captive screws on the modem Mini PCI wireless cover and then remove the cover 1 modem Mini PCI wireless cover Adding and Replacing Parts 119 www dell com support dell com 120 3 Remove the existing modem a Remove the screw securing the modem to the system board and set it aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable 1 screw 3 modem 5 system board connector 2 modem cable 4 pull tab 4 Install the replacement modem a Connect the modem cable to the modem NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card b Align the modem with the screw holes and press the modem into the connector on the system board c Replace the screw that secures the modem to the system board 5 Replace the modem Mini PCI wireless cover Adding and Replacing Parts Wireless Mini PCI Card If you ordered a Mini PCI card with your computer the card is already installed A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 105
188. you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Solving Problems 79 www dell com support dell com 80 Tab Function Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from the system setup program memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to cust

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