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Dell 100N Laptop User Manual

1. Hong Kong International Access Code 001 Country Code 852 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 96 4107 604 633 4949 toll free 800 96 4109 toll free 800 96 4108 India Technical Support Sales 1600 33 8045 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Ireland Technical Support UK Technical Support dial number within UK only Home User Customer Care Small Business Customer Care UK Customer Care dial number within UK only Corporate Customer Care Ireland Sales UK Sales dial number within UK only SalesFax Fax Switchboard Website support euro dell com E mail dell direct support 2dell com 1850 543 543 0870 908 0800 01 204 4095 01 204 4444 0870 906 0010 01 204 4003 01 204 4444 0870 907 4000 01 204 0144 01 204 5960 01 204 4444 Appendix 75 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numhers Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support Customer Care Fax Switchboard Website support euro dell com E mail support euro dell com it it zdell Corporate Technical Support Customer Care
2. notches 2 3 Tum on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel 4 Install the printer driver if necessary see page 18 USB Printer 1 Install the printer driver if necessary see page 18 2 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way K HINT You can connect USB devices while the computer is turned on www dell com support dell com 18 Setting Up USB connector on back of computer USB connector on printer USB printer we cable Installing the Printer Driver If you need to install a printer driver insert the installation CD into the CD drive Then follow the prompts on the screen and use the instructions that came with the printer If your printer installation CD does not automatically run click the Start button click Run and type x Nsetup exe where xis the letter of your CD drive usually drive D Then click OK and follow the prompts on your screen If your printer installation CD still does not run check the documentation that came with your printer for instructions on how to start the printer installation CD To determine whether your printer driver is installed on a computer running the Microsoft Windows XP operating system click the Start button click Control Panel click Printers and Other Hardware and then click View installed printers or
3. support dell com Country City International Access Code Country Code City Code Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 toll free 1 800 433 9014 toll free 1 800 247 9362 Dell Home and Small Business Group For portable and desktop computers toll free 1 800 624 9896 Automated Order Status System AutoTech For portable and desktop computers Customer Technical Support Return Material Authorization Numbers Customer Technical Support Home sales toll free 1 877 576 3355 purchased via www dell com Customer Service Credit Return Authorization toll free 1 800 624 9897 Numbers National Accounts Computers purchased by established Dell national accounts have your account number handy or value added resellers VARs Customer Service and Technical Support Return toll free 1 800 822 8965 Material Authorization Numbers Public Americas Computers purchased by governmental agencies local state or federal medical institutions or educational institutions Customer Service and Technical Support Return toll free 1 800 234 1490 Material Authorization Numbers Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based Technical Support toll free 1 800 433 9005 Sal
4. See the 7e Me How help file for information on standby mode To access the help file see page 26 26 Solving Problems Accessing Help To AccESS THE 7e Me How HELP FILE Microsoft Windows9 XP 1 Click the Start button and then click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How To ACCESS HELP IN WINDOWS XP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen Power Problems CHECK THE POWER LIGHT When the power light is lit or blinking orange the battery charge is low or depleted Charge the battery If the power light is off the computer is turned off or the battery is too hot to charge Turn off the computer disconnect the AC adapter and then let the computer and battery cool before attempting to charge the battery CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes green and orange the battery is too hot
5. any personal electronic device PED that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft _ In order to best comply with all such restrictions if your Dell portable computer is eguipped with Dell TrueMobile or some other wireless communication device please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device ES Additionally the use of any PED such as a portable computer may be prohibited in aircraft during certain critical phases of flight for example takeoff and landing Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m 10 000 ft Please follow the airline s specific instructions as to when the use of a PED is allowed When Using Your Computer Observe the following safe handling guidelines to prevent damage to your computer When setting up the computer for work place it on a level surface When traveling do not check the computer as baggage You can put your computer through an X ray security machine but never put your computer through a metal detector If you have the computer checked by hand be sure to have a charged battery available in case you are asked to turn on the computer When traveling with the hard drive removed from the computer wrap the drive in a nonconducting material such as cl
6. Deze apparatuur voldoet aan de noodzakelijke vereisten van EU richtlijn betreffende radioapparatuur en telecommunicatie eindapparatuur 199 5 EG Dette udstyr opfylder de Veesentlige krav i EU s direktiv 1999 5 EC om Radio og teleterminaludstyr Dette utstyret er i overensstemmelse med hovedkravene i R amp TTE direktivet 1999 5 EC fra EU Utrustningen uppfyller kraven f r EU direktivet 1999 5 EC om ansluten teleutrustning och msesidigt erk nnande av utrustningens verensst mmelse R amp TTE T m laite vastaa EU n radio ja telep telaitedirektiivin EU R amp TTE Directive 1999 5 EC vaatimuksia Index B BIOS 67 C characters unexpected 36 computer crashes 38 specifications 62 turning off 20 conflicts resolving software and hardware incompatibilities 44 crashes 38 damaged computer testing 40 drives fixing problems 36 E electrostatic discharge See ESD e mail fixing problems 39 ESD 13 F finding solutions 24 H hard drive preventing damage 56 replacing 55 help file accessing 26 hibernate file enable support 49 I IRO conflicts 44 K keyboard fixing problems 35 36 unexpected characters 36 memory adding 52 removing 53 modem adding 58 P PC Cards fixing problems 34 power fixing problems 26 turning off 20 printer connecting 16 reinstalling driver 18 setting up 16 programs crashes 38 fixing problems 38 not res
7. Fax Switchboard Website support euro dell com E mail support euro dell com it it emaildell 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica 76 Appendix General Support 1 800 682 3639 Area Codes Local Numbers and Toll Free Numbers Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address toll free 0120 1984 35 81 44 556 4152 toll free 0120 1982 26 Japan Kawasaki Technical Support Server International Access Code 001 Technical Support Outside of Japan Server Country Code 81 City Code 44 Technical Support Dimension and Inspiron Technical Support Outside of Japan Dimension and Inspiron 81 44 520 1435 Technical Support Dell Precision OptiPlex and Latitude Technical Support Outside of Japan Dell Precision OptiPlex and Latitude 24 Hour Automated Order Service Customer Care Business Sales Division Up to 400 employees Preferred Accounts Division Sales Over 400 employees Large Corporate Accounts Sales Over 3500 employees Public Sales Government agencies educational institutions and medical institutions Global Segment Japan toll free 0120 1984 33 81 44 556 3894 044 556 3801 044 556 4240 044 556 3494 044 556 3433 044 556 3440 044 556 3440 044 556 3469 Individual User 04
8. Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings for Color quality and Screen resolution SEE ERROR MESSAGES If an error message appears see page 28 If only part of the display is readahle CONNECT AN EXTERNAL MONITOR 1 Turn off your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell see page 70 Sound and Speaker Problems If you have a problem with integrated speakers ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press a to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See page 41 Printer Problems CHECK THE PRINTER CABLE CONNECTIONS Ensure that the printer ca
9. UPS devices K HINT To ensure contain a battery that provides temporary power to connected devices when maximum battery AC power is interrupted The battery charges while AC power is available operatingstimer connect A only your computer to a See the UPS manufacturer documentation for information on battery U p operating time and to ensure that the device is approved by Underwriters devices such as a printer Laboratories UL to a separate power strip that provides surge protection Setting Up 21 u02 ap 340ddns wos ap mmMm Setting Up 22 SECTION2 Solving Prohlems Finding Solutions Accessing Help Power Problems Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem and Internet Connection Problems Scanner Problems PC Card Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems General Program Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Using System Restore Reinstalling Windows XP Enabling Hibernate Mode www dell com support dell com Finding Solutions Sometimes it s difficult to figure out where to go for answers Use this chart to quickly find the answers to your questions LA HINT If you have a problem with an
10. a problem with integrated speakers 31 Printer Problems 1 2101 31 Modem and Internet Connection Problems 32 Scanner Problems i i 101110 34 PC Card Problems 1 11121111 34 Touch Pad or Mouse Problems 35 External Keyboard Problems 35 Unexpected Characters 36 Drive Problems I I I y 36 If you cannot playa CD 2 36 If you cannot eject the CD drive tray soo ss ls 37 If you hear an unfamiliar scraping or grinding sound 37 If you have problems with a hard drive 37 General Program Problems 38 Aprogram crashes sitos eR ox DY Be GN Y 38 A program stops responding IG 38 A solid blue screen appears 38 Error messages appear ss ee 39 E Mail Problems 39 If Your Computer Gets Wet 39 Contents If You Drop or Damage Your Computer 40 Resolving Other Technical Problems 41 Reinstalling Drivers and Utilities 41 Reinstalling the Modem Driver I 42 Using the Windows XP Device Driver Rollback 43 Resolving Software and Hardware Incompatibilities 44 Using System Restore 45 Creating a Restore Point
11. as a memory module by its edges not its pins When preparing to remove a memory module from the system board or disconnect a peripheral device from the computer turn off the computer disconnect the AC adapter cable and then wait 5 seconds before proceeding to help avoid possible damage to the system board Clean the display with a soft clean cloth and commercial window cleaner that does not contain wax or abrasives Apply the cleaner to the cloth then stroke the cloth across the display in one direction moving from the top of the display to the bottom If the display contains grease or some other contaminant use isopropyl alcohol instead of commercial window cleaner If your computer gets wet or is damaged follow the procedures described in If Your Computer Cets Wet on page 39 If after following these procedures you confirm that your computer is not operating properly contact Dell Contacting Dell on page 70 for the appropriate contact information Safety and Use Instructions Ergonomic Computing Hahits AN CAUTION Improper or prolonged keyboard use may result in injury AN CAUTION Viewing the display or external monitor screen for extended periods of time may result in eye strain For comfort and efficiency observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer see Accessing Help on page 26 When Removing or Installing Memory Modules Before removing or install
12. computer might not work correctly 1 Save and close any open files and exit any open programs 2 Insert the Drivers and Utilities CD In most cases the CD starts running automatically If it does not start Microsoft Windows Explorer click your CD drive directory to display the CD contents and then double click the autocd exe file The first time that you run the CD it might prompt you to install setup files Click OK and follow the instructions on the screen to continue Solving Problems 41 www dell com support dell com 42 Solving Problems 3 From the Language pull down menu in the toolbar select your preferred language for the driver or utility if available A welcome screen appears Click Next The CD automatically scans your hardware to detect drivers and utilities used by your computer After the CD completes the hardware scan you can also detect other drivers and utilities Under Search Criteria select the appropriate categories from the System Model Operating System and Topic pull down menus A link or links appear s for the specific drivers and utilities used by your computer Click the link of a specific driver or utility to display information about the driver or utility that you want to install Click the Install button if present to begin installing the driver or utility At the welcome screen follow the screen prompts to complete the installation If no Install button is present
13. normal and may cause noise This noise does not indicate a defect with the drive or the CD ENSURE THAT WINDOWS RECOGNIZES THE DRIVE In Windows XP click the Start button and click My Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Insert a bootable disk and restart the computer Verify that the 6 light is blinking indicating normal operation TRY ANOTHER DISC Insert another disc to eliminate the possibility that the original disc is defective ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted CLEAN THE DRIVE OR DISC See Cleaning Your Computer in the Tell Me How help file for instructions To access the help file see page 26 If you cannot eject the CD drive tray 1 Ensure that the computer is turned off 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive push firmly until the tray is partially ejected 3 Gently pull out the tray until it stops If you hear an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running Ensure that the disc is inserted properly If you have problems with a hard drive ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot har
14. operating state System Restore does not cause you to lose personal files stored in the My Documents folder data files or e mail messages after restoring the computer to an earlier time If you restore the computer to an operating state that existed before you installed a program the program s data files are not lost but you must reinstall the actual program again NOTICE It is important to make regular backups of your data files System Restore does not monitor changes to or recover your data files If the original data on the hard disk is accidentally erased or overwritten or if it becomes inaccessible because of a hard disk malfunction use your backup files to recover the lost or damaged data System Restore is enabled on your new computer However if you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled Before you use System Restore confirm that it is enabled 1 Click the Start button and click Control Panel 2 Click the Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is not checked Solving Problems 45 www dell com support dell com 46 Solving Problems Creating a Restore Point Using the System Restore Wizard In Windows XP you can either use the System Restore Wizard or manually create the restore points To use the System Restore Wizard click the Start button cl
15. page 45 to return your operating system to its previous operating state before you installed the new device driver To use Device Driver Rollback A W N HE ul Click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager In the Device Manager window right click the device for which the new driver was installed and then click Properties Click the Drivers tab Click Roll Back Driver Solving Problems 43 www dell com support dell com 44 Solving Problems Resolving Software and Hardware Incompatihilities In the Microsoft Windows XP operating system IRO conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for IRO conflicts on your computer 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance and click System 3 Click the Hardware tab and click Device Manager 4 Inthe Device Manager list check for conflicts with the other devices Conflicts are indicated by a yellow exclamation point beside the conflicting device or a red X if the device has been disabled 5 Double click any conflicting device listed to bring up the Properties window so that you can determine what needs to be reconfigured or removed from the Device Manager 6 Resolve these conflicts before checking specific devices 7 Double click the malfunctioning device type i
16. thescreer white type on the screen Options or values that you cannot change because they are determined by the computer appear less bright A box in the upper right corner of the screen displays help information for the currently highlighted option a box in the lower right corner displays information about the computer System setup key functions are listed across the bottom of the screen The screens display such information as System configuration e Boot start up configuration and docking device configuration settings e Basic device configuration settings e Battery charge status Power management settings System security and hard drive password settings 68 Appendix Boot Sequence Option Description Boot First Device Tells the computer where to look first for the software it needs to start the operating system Boot Second Device Tells the computer where to look next if it cannot find the software on the drive identified in Boot First Device Boot Third Device Tells the computer where to look next if it cannot find the software on the drives identified in Boot First Device or Boot Second Device Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain an authorization number and write it clearly and prominently on the outside of the box For the telephone number to call see Contacting Dell on page 7
17. toll free 0080 60 1255 toll free 0080 60 1256 toll free 0080 651 228 or 0800 33 556 toll free 0080 651 227 or 0800 33 555 Thailand International Access Code 001 Country Code 66 Technical Support Customer Service Penang Malaysia Sales toll free 0880 060 07 604 633 4949 toll free 0880 060 09 82 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers Trinidad Tobago General Support 1 800 805 8035 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support Direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employces Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Website support euro dell com Customer Care Website dell co uk lca customerservices E mail dell direct support dell com 0870 908 0500 0870 908 0800 01344 373 185 or 01344 373 186 0870 906 0010 0870 908 0500 01344 373 196 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 Appendix 83 www dell com
18. welcome screen click Next 3 Click checklist for creating a network Setting Up 19 www dell com support dell com E 20 HINT Selecting the This computer connects directly to the Internet connection method enables the integrated firewall provided with Windows XP HINT If you are having difficulties turning off your computer see General Program Problems on page 38 Setting Up 4 Complete the checklist and required preparations and then return to the Network Setup Wizard 5 Follow the instructions on the screen Turning Off the Computer NOTICE To prevent data loss you must turn off your computer through the Start menu rather than by pressing the power button 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Turn off Computer 3 Click Turn off The computer automatically turns off after the shutdown process finishes Power Protection Devices Several devices are available that protect against power fluctuations and failures e Surge protectors Linc conditioners e Uninterruptible power supplies UPS Surge Protectors Surge protectors and power strips equipped with surge protection help to prevent damage to your computer from voltage spikes that can occur during electrical storms or following power interruptions The level of protection is usually commensurate with the cost of the surge protector Some surge protector manufacturers incl
19. 0 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 4 Packthe equipment to be returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Appendix 69 www dell com support dell com K HINT Toll free numbers are for use within the country for which they are listed Contacting Dell When you need to contact Dell use the telephone numbers codes and electronic addresses provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Tech Support and Customer Care Sales Tech Suppo
20. 1 424 01 12 Puerto Rico 80 Appendix General Support 1 800 805 7545 Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers St Lucia General Support 1 800 882 1521 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 800 6011 051 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Technical Support Customer Care Sales Fax Switchboard Website support euro dell com E mail dell za support dell com 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Home and Small Business International Access Code 00 Technical Support 902 100 130 Country Code 34 Customer Care 902 118 540 City Code 91 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website support euro dell com E mail support euro dell com es es emaildell Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 9 722 95 83 Website support euro dell com E m
21. 2 inch rectangle Battery Type smart lithium ion Dimensions Depth 88 5 mm 3 48 inches Height 21 5 mm 0 83 inch Width 139 0 mm 5 47 inches Weight 0 40 kg 0 88 Ib Voltage 14 8 VDC Charge time approximate Computer on 3 hours Computer off 2 hours Operating life approximately 2 to 4 hours Life span approximate Temperature range Operating Storage 400 discharge charge cycles 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F Appendix 65 www dell com support dell com AC Adapter Input voltage Input current maximum Input frequency Output current Output power Rated output voltage Dimensions Height Width Depth Weight with cables Temperature range Operating Storage Physical Height Width Depth Weight With CD drive and 8 cell battery 90 to 264 VAC L7A 47 to 63 Hz 4 5 A maximum at 4 second pulse 3 5 A continuous 70W 20 VDC 27 94 mm 1 1 inches 58 42 mm 2 3 inches 133 85 mm 5 25 inches 0 4 kg 0 9 Ib 0 to 35 C 32 to 95 F 40 to 65 C 40 to 149 F 328 mm 12 9 inches 274 mm 10 8 inches 37 mm 1 45 inches 32763 g 7 2 Ib Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration Operating 0 9 GRMS Storage 1 3 GRMS Maximum shock me
22. 4 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website support jp dell com Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free toll free toll free 080 200 3800 080 200 3600 080 200 3800 604 633 4949 2194 6202 2194 6000 Appendix 77 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 02 481 92 88 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 Macau Country Code 8
23. 46 Restoring the Computer to an Earlier Operating State 46 Undoing the Last System Restore 1 cv vv 47 Reinstalling Windows XP 48 Enabling Hibernate Mode 49 3 Replacing Parts Adding Memory I I ag 52 Replacing the Hard Drive 55 Returning a Hard Drive to Dell 1 1 1 12 57 Removing a Battery ss ss 1211 57 Installing a Battery 121121011 58 Replacing a Daughter Card Modem 58 4 Appendix Specifications rr 12 62 Standard Settings 67 Viewing the System Setup Screens 68 System Setup Screens 4 LL a e Aa R e a a 68 Contents 5 6 Returning Items for Warranty Repair or Credit 69 Contacting Dell 70 Regulatory Notices 85 CE Notice European Union ses I 86 CE Mark Notice 2 406 ose Ra eee hec 87 NNSA Log rtt edt ab A der puta 89 Contents Safety and Use Instructions AA Caution Safety Instructions The following information defines the meaning of additional symbols used only in Safety and Use Instructions O Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited A on aircraft Risk of electric shock A Caution General Safety Instructions continued Do not attempt to service the computer yourself un
24. 53 Technical Support Customer Service Penang Malaysia Transaction Sales toll free 0800 582 604 633 4949 toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Customer Service Transaction Sales Corporate Sales toll free 1 800 888 298 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 78 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers Mexico International Access Code 00 Country Code 52 Customer Technical Support Sales Customer Service Main 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Technical Support Customer Care Home Small Business Sales Home Small Business Sales Fax Corporate Sales Corporate Sales Fax Fax Switchboard Website support euro dell com E mail tech_nl dell com 020 581 8838 020 581 8740 toll free 0800 0663 020 682 7171 020 581 8818 020 686 8003 020 686 8003 020 581 8818 New Zealand International Access Code 00 Country Code 64 Home and Small Business Government and Bu
25. Dell SmartPC 100N Owner s Manual DELL www dell com support dell com Hints Notices and Cautions K HINT A HINT indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Tell Me How help file To access the help file see page 26 Information in this document is subject to change without notice 2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo DellNet TrueMobile DellPlus Inspiron Dell Precision Dimension OptiPlex Latitude and SmartPC are trademarks of Dell Computer Corporation ntel is a registered trademark and Celeron is a trademark of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is the registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other th
26. ED BY WINDOWS Double click the Unplug or Eject Hardware icon in the Windows taskbar Ensure that the card is listed IF YOU HAVE PROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell see page 70 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer Touch Pad or Mouse Prohlems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse Try adjusting the settings CHECK THE MOUSE CABLE Shut down the computer see page 20 Disconnect the mouse cable and check it for damage For PS 2 cables check the cable connector for bent or broken pins Firmly reconnect the cable If you are using a mouse extension cable disconnect it and connect the mouse directly to the computer TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE CHECK THE TOUCH PAD 1 Turn off the computer 2 Disconnect the mouse 3 Turn on the computer 4 At the Windows desktop use the touch pad to move the cursor around select an icon and open it If the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See page 4l External Keyboard Problems K HINT When you attach an external keyboard the CHECK THE KEYBOARD CABLE Shut down the computer see page 20 integrated keyboard Disconnect the keyboard cable and check it for damage For PS 2 cables check remains fully functional the cable connecto
27. OK Solving Problems 47 www dell com support dell com LA HINT The CD that you need to place in your CD drive is titled Operating System 48 Solving Problems Reinstalling Windows XP Before reinstalling the Microsoft Windows XP operating system to correct a problem try correcting the problem by using Windows System Restore see page 45 NOTICE The Operating System CD provides options for reinstalling the Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive Therefore Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative 1 Insert the Operating System CD Shut down the computer see page 20 and then turn on the computer 3 Press any key when the Press any key to boot from CD message appears on the screen 4 When the Windows XP Setup screen appears press to select To set up Windows now 5 Read the information in the License Agreement window and then press on your keyboard to agree with the license information 6 If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and then go to step 14 E If you want to install a new copy of Windows XB press to select the fresh copy option and then press on the next screen to select the highlighted part
28. Parts 53 www dell com support dell com 54 Replacing Parts 10 Replace the memory module cover a Place the memory module cover over the memory module compartment so that the end of the cover with the screw hole is lined up with the lines and arrows as shown in the following figure b Press down on the center of the memory module cover and slide the memory module cover until it is secured NOTICE If the memory module cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer Replace and tighten the screw you removed in step 5 11 12 As the computer boots it detects the additional memory and automatically Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet Turn on the computer updates the system configuration information Replacing the Hard Drive NOTICE To prevent data loss turn off your computer see page 20 before removing the hard drive Do not remove the hard drive while the computer is on in standby mode or in hibernate mode NOTICE Hard drives are extremely fragile even a slight bump can damage the drive AN CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive A CAUTION Before working inside your computer read Safety and Use Instructions on page 7 To replace the hard driv
29. ace to dry 5 Remove the battery 6 Wipe off the battery and put it in a safe place to dry Solving Problems www dell com support dell com 40 Solving Problems o Remove the hard drive see page 55 Remove the memory module see page 52 Open the display and place the computer right side up across two books or similar props to let air circulate all around it Let the computer dry for at least 24 hours in a dry area at room temperature NOTICE Do not use artificial means such as a hair dryer or a fan to speed the drying process AN CAUTION To help prevent electrical shock verify that the 10 11 12 13 14 15 computer is thoroughly dry before continuing with the rest of this procedure Ground yourself by touching one of the metal connectors on the back of the computer Replace the memory module the memory module cover and the screw Replace the hard drive Replace any PC Cards you removed Replace the battery Turn on the computer and verify that it is working properly If the computer does not start or if you cannot identify the damaged components contact Dell see page 70 If You Drop or Damage Your Computer 1 4 5 Save and close any open files exit any open programs and shut down the computer see page 20 Disconnect the AC adapter from the computer and from the electrical outlet Turn off any attached external devices and disconnect them from their power sources and th
30. ail support euro dell com es es emaildell Appendix 81 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Technical Support Relational Customer Care Home Small Business Customer Care Fax Technical Support Sales Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com 08 590 05 199 08 590 05 642 08 587 70 527 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 022 799 01 90 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support Technical Support Servers Transaction Sales Corporate Sales
31. an its own March 2002 P N 8P550 Rev A00 Contents Safety and Use Instructions Caution Safety Instructions i 2 a When Using Your Computer I Y Ergonomic Computing Habits I When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Battery Disposal ueu 4 E Wo es X Ed l Setting Up Connecting a Printer Parallel Printer LL LL oe USB PINTER tata a AKR A cae tin fs XR P SER od uc Installing the Printer Driver 2 111 Transferring Information to a New Computer Windows XP Only Y Y Y Y ug Setting Up a Home and Office Network Windows XP Only 1 141211 Turning Off the Computer Power Protection Devices Sutge ProtectorSo i rs A rS Line Conditioners a a Uninterruptible Power Supply Devices ss 2 Solving Problems Finding Solutions Contents 3 4 Accessing Help 26 Power Problems yg 26 Error Messages ss I sea 28 Video and Display Problems 29 If the display is blank I OG 29 If the display is difficult to read I 30 If only part of the display isreadable 1 1 30 Sound and Speaker Problems 31 If you have
32. and flicker in low voltage supply systems for equipment with rated current up to and including 16 A EN 60950 Safety of Information Technology Equipment NOTE EN 55022 emissions requirements provide for two classifications Class A is for typical commercial areas Class B is for typical domestic areas This Dell device is classified for use in a typical Class B domestic environment A Declaration of Conformity in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV Limerick Ireland CE Mark Notice This equipment complies with the essential requirements of the European Union Directive 1999 5 EC Cet quipement est conforme aux principales caract ristiques d finies dans la Directive europ enne RTTE 1999 5 CE Die Ger te erf llen die grundlegenden Anforderungen der RTTE Richtlinie 1999 5 EG Questa apparecchiatura conforme ai requisiti essenziali della Direttiva Europea R amp TTE 1999 5 CE Este equipo cumple los requisitos principales de la Directiva 1995 5 CE de la UE Equipos de Terminales de Radio y Telecomunicaciones Este equipamento cumpre os requisitos essenciais da Directiva 1999 5 CE do Parlamento Europeu e do Conselho Directiva RTT O egorrArou G AUTOS TTANPO TIG Baoik c ATTAIT OEIG TNG KOIVOTIKNG o ny ag EU R amp TTE 1999 5 EK Appendix 87 www dell com support dell com 88 Appendix
33. asured with the hard drive in head parked position and 2 ms half sine pulse Operating 122G Storage 163G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Standard Settings The system setup program contains the standard settings for your computer NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the settings for this program Certain changes might make your computer work incorrectly Appendix 67 www dell com support dell com Viewing the System Setup Screens 1 Turn on or restart your computer 2 When the Dell logo appears press immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer see page 20 and try again Depending on your computer you may also be able to enter the system setup program by pressing at any time while the computer is 7 etup running System Setup Screens LA HINT To see information The system setup screens display the current setup information and settings about a specific item on a for your computer Each screen is laid out with the system setup options system setup screen listed at the left To the right of each option is a field that displays the highlight the it d Mem y Help ares m setting or value for that option You can change settings that appear as
34. automatic installation is not an option For installation instructions either see the appropriate instructions in the following subsections or click the Extract button follow the extracting instructions and read the readme file If instructed to navigate to the driver files click the CD directory on the driver information window to display the files associated with that driver Reinstalling the Modem Driver 1 on CO U RB w N Save and close any open files exit any open programs and insert the Drivers and Utilities CD Click the Start button and click Control Panel Under Pick a category click Performance and Maintenance Under or pick a Control Panel icon click System Click the Hardware tab Click Device Manager Click Modem and click the appropriate modem Click Action and click Update Driver 10 11 12 Click Install from a list or specific location Advanced and click Next Verify that Search removable media is selected and then click Next When the name of the appropriate driver appears click Next Click Finish and restart your computer Using the Windows XP Device Driver Rollback If you install a new device driver that causes system instability you can use the Windows XP Device Driver Rollback to replace the new device driver with the previously installed version of the device driver If you cannot reinstall your previous driver by using the Device Driver Rollback process then use System Restore see
35. ble is properly connected to the computer see page 16 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer Solving Problems 31 www dell com support dell com K HINT If you can connect 32 to your Internet service provider ISP your modem is functioning properly If you are sure that your modem is working properly and you still experience problems contact your ISP Solving Problems VERIFY THAT WINDOWS RECOGNIZES THE PRINTER 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If the printer model is listed right click the printer icon 5 Click Properties and then click the Ports tab 6 Ensure that the Print to the following port s setting is set for your printer type e For a parallel printer LPTI Printer Port l or a USB printer USB REINSTALL THE PRINTER DRIVER See page 18 Modem and Internet Connection Problems NOTICE Connect the modem to an analog telephone wall jack only Connecting the modem to a digital telephone network damages the modem NOTICE Modem and network connectors look similar Do not plug a telephone line into the network connector CHECK THE TELEPHONE WALL JACK Disconnect the telephone line from the modem a
36. cally touch an I O connector to remove any static charge your body may have accumulated You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging e Handle all sensitive components in a static safe area If possible use antistatic floor pads and workbench pads The following notice may appear throughout this document to remind you of these precautions NOTICE See Protecting Against Electrostatic Discharge in the safety instructions at the front of this guide Battery Disposal Your computer uses a lithium ion battery and a nickel metal hydride NiMH coin cell battery For instructions about replacing the lithium ion battery in your computer refer to the section about replacing the battery in your Dell computer documentation The coin cell battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it the procedure must be performed by an authorized service technician Do not dispose of the battery along with household waste Contact you
37. com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts North Large Corporate Accounts Fast Large Corporate Accounts South Large Corporate Accounts GCP Large Corporate Accounts HK Large Corporate Accounts GCP HK toll free toll free toll free toll free toll free toll free toll free toll free toll free 800 858 2437 800 858 2333 800 858 2060 800 858 2222 800 858 2062 800 858 2999 800 858 2020 800 858 2355 800 858 2055 toll free 800 964108 toll free 800 907308 Colombia Costa Rica General Support General Support 980 9 15 3978 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 City Code 2 Technical Support Customer Care Fax TechFax Switchboard Website support euro dell com E mail czech_dell dell com 02 22 83 27 27 02 22 83 27 11 02 22 83 27 14 02 22 83 27 28 02 22 83 27 11 72 Appendix Country City Interna
38. d drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on Solving Problems 37 www dell com support dell com LA HINT Software usually includes installation instructions in its documentation or on a floppy disk or CD 38 Solving Problems CHECK THE DRIVE FOR ERRORS 1 In Windows XP click the Start button and click My Computer 2 Right click the drive letter local disk that you want to scan for errors and then click Properties 3 Click the Tools tab 4 Under Error checking click Check Now 5 Click Start General Program Problems A program crashes SEE THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program Reinstall the program if necessary A program stops responding END THE PROGRAM E Esc 1 Simultaneously press Es 2 Click the Applications tab and then select the program that is no longer responding 3 Click the End Task button A solid blue screen appears TURN THE COMPUTER OFF If thc computer does not respond to a keystroke or a proper shutdown see page 20 press the power button until the computer turns off Press the power button again to restart the computer The solid blue screen appears because you were not able to perform a proper Windows shutdown ScanDisk automatically runs du
39. deo controller Video memory Intel 830 MG UMA shared with system memory LCD interface SPWG Audio Audio type AC97 Soft Audio Audio controller Stereo conversion Interfaces Internal Sigmatel 9700 18 bit analog to digital and digital to analog PCI bus AC 97 Appendix 63 www dell com support dell com Audio continued External Speaker Internal speaker amplifier Volume controls microphone in connector stereo headphones speakers connector two 4 ohm speakers 1 0 W channel into 4 ohms keyboard shortcuts program menus Display Type active matrix TFT Dimensions Height Width Diagonal Maximum resolutions Response time typical Operating angle Viewing angles Horizontal Vertical Pixel pitch Power consumption Panel with backlight typical Controls XGA 14 1 inch 215 8 mm 8 5 inches 287 1 mm 11 3 inches 359 16 mm 14 1 inches 1024 x 768 at 16 8 million colors 20 ms rise maximum 30 ms fall maximum 0 closed to 180 40 10 30 0 28 x 0 28 mm 6 5 W brightness can be controlled through keyboard shortcuts Keyhoard Number of keys 85 Key travel 2 7 mm 0 3 0 11 inch 0 016 inch Key spacing 19 05 mm 0 3 mm 0 75 inch 0 012 inch Layout OWERTY Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 64 88 mm 2 55 inch sensor active area Height 48 88 mm 1 9
40. e in the hard drive bay 1 Make sure that the work surface is flat and clean to prevent scratching the computer cover Save and close any open files exit any open programs and shut down the computer see page 20 Disconnect the computer from the electrical outlet Wait 10 to 20 seconds and then disconnect any attached devices Remove any installed PC Cards battery and devices Handle components and cards by their edges and avoid touching pins and contacts Ground yourself by touching a metal connector on the back of the computer and continue to do so periodically during this procedure K HINT Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell Replacing Parts 55 www dell com support dell com 56 HINT You need the 7 Turn the computer over Use a small screwdriver to remove the hard Operating System CD to drive screw and place the screw in a safe location install the Windows operating system You also need the Drivers and Utilities CD for your page 13 computer to install the drivers and utilities on the Screw new hard drive NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge on hard drive 8 Liftup the hard drive cover until you hear a click 9 Slide the hard drive out of the computer 10 Remove the new drive from its packaging Save th
41. e original packaging to use when storing or shipping the hard drive NOTICE Use firm and even pressure to slide the drive into place If you force the hard drive into place using excessive force you may damage the connector 11 Slide the drive into the bay until it is fully seated in the bay Press the hard drive cover down until you hear a click 12 Replace and tighten the screw you removed in step 7 13 Use the Operating System CD to install the operating system for your computer see page 48 Replacing Parts 14 Use the Drivers and Utilities CD to install the drivers and utilities for your computer see page 41 Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging Otherwise the hard drive may be damaged in transit Removing a Battery Before removing the battery ensure that the computer is turned off or disconnected from an electrical outlet 1 Unlock the battery as shown in the following graphic 2 Slide and hold the battery latch all the way up until the left edge of the battery pops up 3 Remove the battery Replacing Parts 57 www dell com support dell com Installing a Battery 1 2 3 Ensure that the battery lock is in the unlocked position Slide the battery into the battery bay until the latch clicks Lock the battery Replacing a Daughter Card Modem 1 Sc Uu RB w 58 Replacing Parts Make sure that the work surface
42. ea Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Home and Small Business Technical Support Customer Care Switchboard Switchboard Calls from outside of France Sales Fax Fax Calls from outside of France Website support euro dell com E mail support euro dell com fr fr emaildell Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail support euro dell com fr fr emaildell 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Website support euro dell com E mail tech support central europe 2dell com 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Guatemala General Support 1 800 999 0136 74 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers
43. ebsite support euro dell com E mail tech_be dell com E mail for French Speaking Customers support euro dell com be fr emaildell 02 481 92 88 024819119 toll free 0800 16884 02 481 91 00 02 481 92 99 02 481 91 00 Bermuda General Support 1 800 342 0671 Brazil International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Tech Support Fax Customer Care Fax Sales Website www dell com br 0800 90 3355 5 481 5470 5 481 5480 0800 90 3390 Brunei Country Code 673 Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Transaction Sales Penang Malaysia 604 633 4966 604 633 4949 604 633 4955 Canada North York Ontario International Access Code 011 Automated Order Status System AutoTech Automated technical support Customer Care From outside Toronto Customer Care From within Toronto Customer Technical Support Sales Direct sales from outside Toronto Sales Direct sales from within Toronto Sales Federal government education and medical Sales Major accounts TechFax toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 387 5759 416 758 2400 toll free 1 800 847 4096 toll free 1 800 387 5752 416 758 2200 toll free 1 800 567 7542 toll free 1 800 387 5755 toll free 1 800 950 1329 Cayman Islands General Support 1 800 805 7541 Appendix 71 www dell
44. en from the computer Remove and reinstall the battery Turn on the computer If the computer does not start or if you cannot identify the damaged components contact Dell see page 70 Resolving Other Technical Problems Go TO THE DELL SUPPORT WEBSITE Co to support dell com for help with general usage installation and troubleshooting questions E MAIL DELL Co to support dell com and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an e mail message from Dell within hours CONTACT DELL If you cannot solve your problem using the Dell Support website or e mail service call Dell for technical assistance see page 70 Reinstalling Drivers and Utilities Dell ships your computer to you with required drivers and utilities already installed no further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system To reinstall drivers for optional devices you may need the CD and documentation that came with those devices To reinstall a driver or utility from your Drivers and Utilities CD NOTICE The Dell Support website support dell com and the Drivers and Utilities CD provide approved drivers for Dell computers If you install drivers from other sources your
45. ernal devices from the computer Wait 5 seconds before proceeding 4 Ground yourself by touching a metal connector on the back of the computer and continue to do so periodically during this procedure NOTICE While you work periodically touch unpainted metal on the computer to dissipate static electricity that might harm internal components 5 Remove the screw labeled circle M from the memory module cover 6 Slide the cover out and lift it away from the computer NOTICE To prevent damage to the memory module connector do not use tools to spread the inner metal tabs that secure the memory module 7 Ifyou are replacing a memory module remove the existing module NOTICE Handle memory modules by their edges and do not touch the components on a module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector The module should pop up b Remove the module from the connector securing clips 2 memory module 8 Ground yourself and install the new memory module a Align the notch in the module with the slot in the center of the K HINT If the memory connector module is not installed i J properly the computer b Slide the edge of the module firmly into the connector and rotate ddes hot boot Mo error the module down until you hear a click If you do not hear the message indicates this click remove the module and reinstall it failure Replacing
46. es Catalogs toll free 1 800 426 5150 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 Dell Services for the Deaf Hard of Hearing or toll free 1 877 DELLTTY Speech Impaired 1 877 335 5889 Switchboard 512 338 4400 toll free 1 877 Dellnet 1 877 335 5638 DellNet Technical Support US Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 84 Appendix Regulatory Notices Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communication Services PCS These licensed services along with unintentional radiators such as digital devices including computers contribute to the electromagnetic environment Electromagnetic Compatibility EMC is the ability of items of electronic equipment to function properly together in the electronic environment While this computer has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause inter
47. ettings Returning Items for Warranty Repair or Credit Contacting Dell Regulatory Notices www dell com support dell com 62 Appendix Specifications Microprocessor Microprocessor types Mobile Intel Celeron processor LI cache 32 KB internal L2 cache 128 KB External bus frequency 133 MHz System Information System chip set Intel 830MG Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller PC Card connector Cards supported PC Card connector size Data width maximum O2 Micro OZ6912 supports one Type II card 3 3 V and 5 V 68 pins PCMCIA 16 bits CardBus 32 bits Memory Architecture Memory module socket Memory module capacities Memory type Standard memory Maximum memory Memory access time clock speed PC133 SDRAM one user accessible SODIMM sockets 128 192 256 384 and 512 MB 3 3 V SODIMM 128 MB 512 MB 133 MHz Ports and Connectors Parallel Video Audio PS 2 keyboard mouse USB 2 Modem 25 hole connector unidirectional bidirectional or ECP 15 hole connector microphone connector stereo headphone speakers connector 6 pin mini DIN connector 4 pin USB compliant connector RJ 11 connector Communications Modem Type v 92 56K MDC Controller softmodem Interface internal AC 97 bus Video Video type Intel integrated video graphics Data bus UMA Vi
48. external START HERE device see the device i NO Is the power light on See page 26 documentation or contact O 8 the manufacturer YES Press the power button to YES resume from standby mode re Tsang power light blinking See the 7e Me How help file NO for more information on standby mode Did you hear more than one YES Get technical assistance from beep when you turned on the Dell See page 70 computer 8 Are you seeing an error YES message before Windows o See page 39 starts NO o CONTINUE 24 Solving Problems Are you having a problem YES a O video or the display See page 29 with YES 8 sound or the speakers See page 31 YES the printer o See page 31 YES the modem See page 32 YES the scanner See page 34 YES the touch pad See page 35 YES the external keyboard See page 35 YES unexpected characters See page 36 YES the hard drive or a disk drive o See page 36 YES Windows error messages See page 39 YES a program See page 38 YES the Internet See page 39 5 YES your e mail o See page 39 Are you having some other type of problem YES See page 38 Solving Problems 25 www dell com support dell com LA HINT
49. fax printers If your printer model is listed in the Printers window the printer is ready to use Transferring Information to a New Computer Windows XP Only Windows XP provides a Files and Settings Transfer Wizard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer If the source computer uses another Windows operating system you can launch the wizard from the Windows XP Operating System CD or from a floppy disk created on a computer that is running Windows XP You can transfer the data to the new computer over a network or you can store it on a removable medium such as a floppy disk or a writable CD 1 On the computer running Windows XP click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard 2 Onthe welcome screen click Next 3 On the Which computer is this screen select New Computer and then click Next 4 Follow the instructions on the screen Setting Up a Home and Office Network Windows XP Only Windows XP provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard 2 Onthe
50. ference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the computer with respect to the receiver e Move the computer away from the receiver e Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computers are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions Class A is typically for business or industrial environments Class B is typically for residential environments Appendix 85 www dell com support dell com 86 Appendix Information Technology Equipment ITE including devices expansion cards printers input output I O devices monitors and so on that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer A Notice About Shielded Signal Cables Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services Using shielded cables ensures tha
51. her container where metal objects such as car keys or paper clips could short circuit the battery terminals The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns The battery poses a burn hazard if you handle it improperly Do not disassemble it Handle a damaged or leaking battery pack with extreme care If the battery is damaged electrolyte may leak from the cells and may cause personal injury Keep the battery away from children Do not store or leave your computer or battery pack near a heat source such as a radiator fireplace stove electric heater or other heat generating appliance or otherwise expose it to temperatures in excess of 60 C 1409F When heated to excessive temperatures battery cells could explode or vent posing a risk of fire Do not dispose of your computer s battery in a fire or with normal household waste Battery cells may explode Discard a used battery according to the manufacturer s instructions or contact your local waste disposal agency for disposal instructions Dispose of a spent or damaged battery promptly A Caution Air Travel Safety Instructions continued e Certain Federal Aviation Administration regulations and or gt airline specific restrictions may apply to the operation of your Dell computer while you are on board an aircraft For example such regulations restrictions may prohibit the use of
52. ick Help and Support click System Restore and then follow the instructions on the System Restore Wizard window You can also create and name a restore point if you are logged on as the computer administrator or a user with administrator rights Manually Creating the Restore Points 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Create a restore point 3 Click Next 4 Type a name for the new restore point in the Restore point description field The present date and time are automatically added to the description of the new restore point 5 Click Create 6 Click OK Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver first try using Device Driver Rollback see page 43 If Device Driver Rollback does not resolve the problem then use System Restore NOTICE Before restoring the computer to an earlier operating state save and close all open files and exit all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and se
53. ing memory modules perform the following steps in the sequence indicated NOTICE The only time you should ever access the inside of your computer is when you are installing memory modules NOTICE Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board 1 Turn off your computer and any attached peripherals 2 Disconnect your computer and peripherals from electrical outlets to reduce the potential for personal injury or shock Also disconnect any telephone or telecommunication lines from the computer 3 Remove the main battery from the battery compartment and if necessary the secondary battery from the module bay 4 Ground yourself by touching the unpainted metal surface of the I O panel on the back of the computer While you work periodically touch the I O panel to dissipate any static electricity that might harm internal components Protecting Against Electrostatic Discharge Static electricity can harm electronic components inside your computer To prevent static damage discharge static electricity from your body before you touch any of your computer s electronic components such as a memory module You can do so by touching an unpainted metal surface on the computer s I O panel Safety and Use Instructions 13 www dell com support dell com 14 As you continue to work inside the computer periodi
54. instructions on the screen to complete the installation Remove the CD from the drive Reinstall the appropriate drivers see page 41 Reinstall your virus protection software Enahling Hibernate Mode 1 u Bb w N Click the Start button point to Settings and then click Control Panel Double click the Power Management icon Click the Hibernate tab Ensure that Enable hibernate support is selected and click Apply Click OK to close the Control Panel Solving Problems 49 u02 ap 340ddns wos ap mmMm Solving Problems 50 SECTION 3 Replacing Parts Adding Memory Replacing the Hard Drive Removing a Battery Installing a Battery Replacing a Daughter Card Modem www dell com support dell com K HINT Memory modules purchased from Dell are 52 covered under your computer warranty Replacing Parts Adding Memory You can increase your computer memory by installing memory modules on the system board See Specifications on page 62 for information on the memory supported by your computer Be sure to add only memory modules that are intended for your computer A CAUTION Before working inside your computer read the Safety and Use Instructions on page 7 1 Save and close any open files exit any open programs and shut down the computer see page 20 2 Remove any installed PC Cards 3 Remove the installed battery and disconnect the AC adapter cable and any cables or ext
55. is flat and clean to prevent scratching the computer cover Save and close any open files exit any open programs and shut down the computer see page 20 Disconnect the computer from the electrical outlet Wait 10 to 20 seconds and then disconnect any attached devices Remove any installed PC Cards battery and devices To ground yourself periodically touch an unpainted metal surface on the back of the computer while you work Handle components and cards by their edges and avoid touching pins and contacts 8 Turn the computer over and remove the screws from the modem cover 9 Place your finger under the cover at the indentation and lift and slide the cover open 10 Remove the existing modem a Remove the screws securing the modem to the system board and set them aside b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable modem cable connector modem cable 11 Connect the modem cable to the modem o NOTICE The cable connectors are keyed for correct insertion do not force the connections 12 Align the modem with the screw holes and press the modem into the connector on the system board Replacing Parts 59 www dell com support dell com 60 Replacing Parts 13 Install the screws to secure the modem to the system board 14 Replace the modem cover SECTION4 Appendix Specifications Standard S
56. ition recommended Then follow the instructions on the screen The Windows XP Setup screen appears and Windows XP begins to copy files and install the device drivers The computer automatically restarts multiple times before it requires additional input 7 When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Then follow the instructions on the screen to finish the installation 8 When the Regional Settings screen appears select the settings for your locale and then click Next 10 11 12 13 14 15 16 Enter your name and organization in the Personalize Your Software screen and then click Next Ifyou are reinstalling Windows XP Home Edition enter a name for your computer when the Computer Name window appears and then click Next If you are reinstalling Windows XP Professional enter a name for your computer and a password when the Computer Name and Administrator Password window appears and then click Next If you have a modem installed the Modem Dialing Information screen appears Enter the requested information and click Next Enter the date time and time zone in the Date and Time Settings window and click Next Windows XP begins to install its components and configure the computer The computer automatically restarts When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Then follow the
57. le call waiting dial is checked and then select the proper code as listed in your telephone directory 4 Click Apply and click OK 5 Close the Phone and Modems Options window 6 Close the Control Panel window VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware and click Phone and Modem Options 3 Click the Modems tab 4 Click the COM port for your modem 5 Click Properties click the Diagnostics tab and then click Ouery Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly Solving Problems 33 www dell com support dell com 34 Solving Problems Scanner Problems CHECK THE POWER CABLE CONNECTION Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on If the device is plugged into a surge protector try plugging it directly into an electrical outlet CHECK THE SCANNER CABLE CONNECTION Ensure that the scanner cable is firmly connected to the computer and to the scanner UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions PC Card Problems CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector ENSURE THAT THE CARD IS RECOGNIZ
58. lect restore points All calendar dates with available restore points appear in bold 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you want to use NOTICE Save and close all open files and exit all open programs Do not alter open or delete any files or programs until the system restoration is complete 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer automatically restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Save and close all open files and exit all open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Select Undo my last restoration and click Next 2 NOTICE Save and close all open files and exit all open programs Do not alter open or delete any files or programs until the system restoration is complete 3 Click Next 4 The System Restore screen appears and then the computer automatically restarts 5 After the computer restarts click
59. less you are an authorized service technician Always follow installation instructions closely e Ifyou use an extension power cable with your AC adapter ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable Do not push objects into air vents or openings of your computer Doing so can cause fire or electric shock by shorting out interior components e Place the AC adapter in a ventilated area such as a desk A top or on the floor when you use it to run the computer or to charge the battery Do not cover the AC adapter with papers or other items that will reduce cooling also do not use the AC adapter inside a carrying case Safety and Use Instructions 7 www dell com support dell com 8 Safety and Use Instructions gt gt The AC adapter may become hot during normal operation of your computer Use care when handling the adapter during or immediately after operation Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time The surface temperature of the base will rise during normal operation particularly when AC power is present Allowing sustained contact with exposed skin can cause discomfort or eventually a burn Do not use your computer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement If your com
60. n the Device Manager list 8 Double click the icon for the specific device in the expanded list The Properties window appears If an IRO conflict exists the Device status area in the Properties window reports what other devices are sharing the device s IRO 9 Resolve any IRO conflicts You can also use the Windows XP Hardware Troubleshooter To use the troubleshooter click the Start button and click Help and Support Type hardware troubleshooter in the Search field and then click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and then click Next Using System Restore The Microsoft Windows XP operating system provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer s hardware or software including new hardware or program installations or other system settings have left the computer in an undesirable operating state You can also undo the last System Restore System Restore automatically creates system checkpoints You can also manually create your own checkpoints by creating restore points To limit the amount of hard disk space used older restore points will be automatically purged To resolve an operating system problem you can use System Restore from Safe Mode or Normal Mode to return your computer to an earlier
61. nd connect it to a telephone Listen for a dial tone Ensure that you have touchtone telephone service Try connecting the modem to a different telephone wall jack Slow connection speeds can be caused by telephone noise as well as by telephone line or network conditions Contact your telephone company or network administrator for more information CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone line to connect the modem directly to the telephone wall jack CHECK THE CONNECTION Verify that the telephone line is connected to the modem CHECK THE TELEPHONE LINE Try using a different telephone line If you are using a line that is 3 m 10 ft or more in length try a shorter one IRREGULAR DIAL TONE Ifyou have voice mail service you might hear an irregular dial tone when you have messages Contact your telephone company for instructions on restoring a dial tone TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware click Phone and Modem Options click the Dialing Rules tab and then click Edit 3 In the Edit Location window ensure that To disab
62. ndby mode CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that it is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on To access the help file see page 26 ADJUST THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in the Help and Support Center To access help see page 26 SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press to switch the video image to the display Solving Problems 29 www dell com support dell com 30 Solving Problems If the display is difficult to read ADJUST THE BRIGHTNESS See the Tell Me How help file for instructions on adjusting the brightness To access the help file see page 26 MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE
63. oth or paper If you have the drive checked by hand be ready to install the drive in the computer You can put the hard drive through an X ray security machine but never put the drive through a metal detector Safety and Use Instructions 11 www dell com support dell com 12 When traveling do not place the computer in overhead storage compartments where it could slide around Do not drop your computer or subject it to other mechanical shocks Protect your computer battery and hard drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight When you move your computer between environments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the computer allow sufficient time for the moisture to evaporate before using the computer NOTICE When taking the computer from low temperature conditions into a warmer environment or from high temperature conditions into a cooler environment allow the computer to acclimate to room temperature before turning on power When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself As you pull out the connector keep it evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components with care Hold a component such
64. ponding 38 R RAM See memory reinstalling drivers and utilities 41 Index 89 S safety instructions ESD prevention 13 settings system setup program 67 shutdown 20 software fixing problems 38 specifications 62 System Restore 45 system setup program 67 T Tell Me How help file accessing 26 troubleshooting about 24 blue screen 38 dropped or damaged computer 40 e mail problems 39 external keyboard problems 35 PC Card problems 34 power problems 26 program crash 38 program stopped responding 38 scanner problems 34 unexpected characters 36 wet computer 39 turning off the computer 20 90 Index W wet computer 39 Windows XP Device Driver Rollback 43 Help 26 printer 32 reinstalling 48 shutdown 20
65. puter includes an integrated or optional PC Card modem disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line To help avoid the potential hazard of electric shock do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power If your computer includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AWC and an FCC compliant RJ 11 modular plug PC Cards may become very warm during normal operation Use care when removing PC Cards after their continuous operation Before you clean your computer remove power Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances A Caution Power Safety Instructions continued AA AA Use only the Dell provided AC adapter approved for use with this computer Use of another AC adapter may cause a fire or explosion Before you connect the computer to an electrical outlet check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source To remove power from the computer turn it off remove the batter
66. r local waste disposal agency for the address of the nearest battery deposit site Safety and Use Instructions SECTION I Setting Up Connecting a Printer Transferring Information to a New Computer Windows XP Only Setting Up a Home and Office Network Windows XP Only Turning Off the Computer Power Protection Devices www dell com support dell com LA HINT For complete printer driver installation instructions refer to your printer documentation 16 Setting Up Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures such as Removing the packaging e nstalling the toner or ink cartridge Loading paper Then follow the instructions that came with the printer to connect it to the computer If no information is provided see the following sections Parallel Printer 1 Turn off the computer see page 20 NOTICE Use only a standard parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on the printer and snap the two clips into the two notches screws 2 parallel connector on computer parallel connector on printer y clips 2 v parallel printer cable
67. r for bent or broken pins Firmly reconnect the cable If you are using a keyboard extension cable disconnect it and connect the keyboard directly to the computer Solving Problems 35 www dell com support dell com 36 Solving Problems CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer wait minute and turn it on again 2 Verify that the numbers capitals and scroll lock lights on the keyboard blink during the boot routine 3 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Turn off the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 5 Type some characters on the integrated keyboard and verify that they appear on the display If the characters appear now but did not with the external keyboard you may have a defective external keyboard Contact Dell see page 70 Unexpected Characters Fil Press to disable the numeric keypad Verify that the numbers lock light A is not lit Drive Problems If you cannot play a CD High speed CD drive vibration is
68. ring the start up process Follow the instructions on the screen Error messages appear REVIEW ERROR MESSAGES Look up the message and take the appropriate action See the software documentation E Mail Problems ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a check mark next to it click the check mark to remove it and connect to the Internet BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet service provider to subscribe CONTACT YOUR INTERNET SERVICE PROVIDER Contact your Internet service provider for assistance If Your Computer Gets Wet A CAUTION Perform this procedure only after you are certain that it is safe to do so If the computer is connected to an electrical outlet Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet Use the utmost caution when removing wet cahles from a live power source 1 Turn off the computer see page 20 disconnect the AC adapter from the computer and then disconnect the AC adapter from the electrical outlet 2 Turn off any attached external devices and disconnect them from their power sources and then from the computer 3 Ground yourself by touching one of the metal connectors on the back of the computer 4 Remove any installed PC Cards and put them in a safe pl
69. rt Fax Customer Care Fax Website www dell com ar toll free 0 800 444 0733 1 810 444 3355 11 4515 7139 11 4515 7138 Australia Sydney Home and Small Business International Access Code 0011 Government and Business Country Code 61 City Code 2 Preferred Accounts Division PAD Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Barbados Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard Website support euro dell com E mail tech_support_central_europe dell com General Support 01 795 67602 01 795 67605 01 795 67603 0660 8056 01 795 67604 0660 8779 01 491 040 1 800 534 3066 70 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Technical Support Customer Care Home Small Business Sales Corporate Sales Fax Switchboard W
70. siness Sales Fax 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Appendix 79 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Norway Lysaker International Access Code 00 Country Code 47 Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard Website support euro dell com E mail Support Portable Computers nor_nbk_support dell com E mail Support Desktop Computers nor_support dell com E mail Support Servers Nordic_server_support dell com 671 16882 671 17514 23162298 671 16800 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Customer Service Phone 57 95 700 International Access Code 011 Customer Care 57 95 999 Country Code 48 Sales 57 95 999 City Code 22 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website support euro dell com E mail pl_support dell com Portugal Technical Support 800 834 077 International Access Code 00 Customer Care 800 300 415 or 800 834 075 Country Code 35 Sales Fax E mail support euro dell com es es emaildell 800 300 410 or 800 300 411 or 800 300 412 or 121 422 07 10 12
71. t you maintain the appropriate EMC classification for the intended environment For parallel printers a cable is available from Dell If you prefer you can order a cable from Dell on the World Wide Web at accessories us dell com sna category asp category id 4117 Most Dell computers are classified for Class B environments However the inclusion of certain options can change the rating of some configurations to Class A To determine the electromagnetic classification for your computer or device refer to the following sections specific for each regulatory agency Each section provides country specific EMC EMI or product safety information CE Notice European Union Marking by the symbol CE indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union Such marking is indicative that this Dell system meets the following technical standards e EN 55022 Information Technology Equipment Radio Disturbance Characteristics Limits and Methods of Measurement EN 55024 Information technology equipment Immunity characteristics Limits and Methods of Measurement e EN 61000 3 2 Electromagnetic compatibility EMC Part 3 Limits Section 2 Limits for harmonic current emissions Equipment input current up to and including 16 A per phase EN 61000 3 3 Electromagnetic compatibility EMC Part 3 Limits Section 3 Limitation of voltage fluctuations
72. tional Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Area Codes Local Numbers and Toll Free Numbers Denmark Copenhagen International Access Code 00 Country Code 45 Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Fax Switchboard Relational Switchboard Home Small Business Fax Switchboard Home Small Business Website support euro dell com E mail Support Portable Computers den nbk support 2dell com E mail Support Desktop Computers den support 2 dell com E mail Support Servers Nordic server support amp dell com 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominican Republic El Salvador General Support General Support 1 800 148 0530 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard Website support euro dell com E mail fin_support dell com E mail Support Servers Nordic support 2dell com 09 253 313 60 09 253 313 81 09 253 313 38 09 693 79 94 09 253 313 99 09 253 313 00 Appendix 73 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Wehsite and E Mail Address Ar
73. to charge Turn off the computer see page 20 disconnect the computer from the electrical outlet and then let the battery and computer cool to room temperature If the battery status light rapidly flashes orange the battery may be defective Contact Dell see page 70 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices power strips and the extension cable to verify that the computer turns on ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ADJUST THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in the Help and Support Center To access help see page 26 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reseat the memory modules see page 52 Solving Problems 27 www dell com support dell com 28 Solving Problems Error Messages If the message is not listed see the documentation for the operating system or the application program that was running at the time the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Do not
74. ude warranty coverage for certain types of damage Dell recommends that you carefully read the device warranty when choosing a surge protector Compare joule ratings to determine the relative effectiveness of different devices NOTICE Most surge protectors do not protect against lightning strikes Dell recommends that you disconnect your computer from the electrical outlet when lightning occurs in your area NOTICE Surge protectors do not protect against power fluctuations or power interruptions Power surges on telephone lines can damage modems Dell recommends that you disconnect the telephone line from the telephone wall jack during electrical storms Many surge protectors have a telephone jack for modem protection See the surge protector documentation for modem connection instructions NOTICE Network adapter protection is not available on surge protectors Dell recommends that you disconnect the network cable from the network wall jack during electrical storms Line Conditioners NOTICE Line conditioners do not protect against power interruptions Line conditioners are designed to maintain AC voltage at a fairly constant level Line conditioners can cost up to several hundred dollars more than surge protectors Uninterruptible Power Supply Devices NOTICE Loss of power while data is being saved to the hard drive may result in data loss or file damage A UPS protects against power fluctuations and interruptions
75. use these characters in filenames INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD Insert a bootable CD NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Contact Dell see page 70 A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file Remove and then reinstall the program 1 Click the Start button 2 Click Control Panel 3 Click Add or Remove Programs 4 Select the program you want to remove 5 Click the Change or Remove Program icon 6 See the program documentation for installation instructions X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again Video and Display Problems If the display is blank K HINT If you are using a program that requires a CHECK THE U LIGHT When the U light is blinking the computer higher resolution than your computer supports Dell recommends that you attach an external monitor to your computer has power If the U light is blinking the computer is in standby mode press the power button to exit standby mode If the U light is off press the power button If the light is on your power management settings may have caused the display to turn off Try pressing any key or move the cursor to exit sta
76. y pack and disconnect the AC adapter from the electrical outlet To help prevent electric shock plug the AC adapter and peripheral power cables into properly grounded power sources These power cables may be equipped with three prong plugs to provide an earth grounding connection Do not use adapter plugs or remove the grounding prong from the power cable plug If you use a power extension cable use the appropriate type two prong or three prong to mate with the AC adapter power cable Be sure that nothing rests on your AC adapter s power cable and that the cable is not located where it can be tripped over or stepped on If you are using a multiple outlet power strip use caution when plugging the AC adapter s power cable into the power strip Some power strips may allow you to insert the plug incorrectly Incorrect insertion of the power plug could result in permanent damage to your computer as well as risk of electric shock and or fire Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip Safety and Use Instructions 9 www dell com support dell com 10 A Caution Battery Safety Instructions continued AN AN AN AN AN AN N Safety and Use Instructions Use only Dell battery modules that arc approved for use with this computer Use of other types may increase the risk of fire or explosion Do not carry a battery pack in your pocket purse or ot

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