Dell 0NWK08A01 Personal Computer User Manual
Contents
1. the Service Manual at support dell com manuals K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service Tag Express Service Code You must use the Service Tag to identify your computer on support dell com or to contact technical support find drivers and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See the safety information that is shipped with your computer before working inside your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance the label under the FlexBay panel the Dell Support Center To launch the Dell Support Center click the 44 icon in the taskbar support dell com 59 Specifications This section provides information that y2. 64 Computer Environment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with the hard drive in head parked position and a 2 ms half sine pulse Operating 40 G for 2 ms with a change in velocity of 20 in s 51 cm s Non 50 G for 26 ms with a change in Operating velocity of 320 in s 813 cm s Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne G2 or lower as defined by contaminant ISA S71 04 1985 level Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 65 Appendix Information for NOM or Official Mexican Standard Only for Mexico The following information is provided in the device s described in this document in accordance with the requirements of the Official Mexican Standard NOM Importer Dell M xico S A de C V Paseo de la Reforma 2620 11 Col Lomas Altas 11950 M xico
3. Also compatible with USB 2 0 devices FlexBay slot Can support an optional Media Card Reader or an additional hard drive Using Your Studio XPS Desktop FlexBay panel Covers the FlexBay slots Service Tag and Express Service Code Used to identify your computer when you access the Dell Support website or call technical support Optical drive eject button Press the marked portion on the lower end of the button to eject the disc tray USB 2 0 connector Connects to USB devices that are connected occasionally such as memory keys digital cameras and MP3 players 19 Using Your Studio XPS Desktop Top View Features 20 1 USB 2 0 connectors 3 Connect to USB devices that are connected occasionally such as memory keys digital cameras and MP3 players 2 8 Hard drive activity light Turns on when the computer reads or writes data A blinking white light indicates hard drive activity A CAUTION To avoid loss of data never turn off the computer while the hard drive activity light is blinking l 3 o Power button Turns the computer on or off when pressed The light in the center of this button indicates the power state NOTE For information on power problems see Power Problems on page 31 4 Using Your Studio XPS Desktop Ga Headphone connector Connects to headphones NOTE To connect to a powered speaker
4. lt y gt otherwise press lt n gt The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue d Press any key to go to the Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and go to the Choose An Option window 4 Select the test you want to run 5 If you encounter a problem during a test a message with the error code anda description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 57 41 Using Support Tools E4 NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 6 When the tests complete close the test screen to return to the Choose An Option window 7 To exit the Dell Diagnostics and restart the computer click Exit 42 Starting Dell Diagnostics From the Drivers and Utilities Disc E4 NOTE The Drivers and Utilities disc may not ship with your computer 1 Insert the Drivers and Utilities disc 2 Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately E4 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down y
5. E4 NOTE For more information on the operating system and features see support dell com MyNewDell 13 Setting Up Your Studio XPS Desktop Create System Recovery Media Recommended E4 NOTE It is recommended that you create a system recovery media as soon as you set up Microsoft Windows The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer while preserving data files without the need of the Operating System disc You can use the system recovery media if changes to the hardware software drivers or other system settings have left the computer in an undesirable operating state 14 You will require the following to create the system recovery media Dell DataSafe Local Backup e USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc E4 NOTE Dell DataSafe Local Backup does not support rewritable discs To create a system recovery media 1 Ensure that the computer is turned on 2 Insert the disc or USB key in the computer 3 Click Start Programs Dell DataSafe Local Backup 4 Click Create Recovery Media 5 Follow the instructions on the screen E4 NOTE For information on using the system recovery media see System Recovery Media on page 48 Setting Up Your Studio XPS Desktop Connect to the Internet Setting Up a Wired Connection e If you are using a dial up connection connect Optional the
6. Getting Help 51 Technical Support and Customer SOIVICO ori ino 52 DellConnect erreti iparos ars ies 52 Online Services i 53 Automated Order Status Service 54 Product Information 54 Returning Items for Repair Under Warranty or for Credit 55 Before You Calli ia paria a 56 Contacting Dell arras 57 Finding More Information and Resources 58 Specifications 60 Appendix isso eens DG 65 Macrovision Product Notice 65 Information for NOM or Official Mexican Standard Only for Mexico 66 Index ciao id 67 Setting Up Your Studio XPS Desktop This section provides information about setting up your Studio XPS 9100 desktop WARNING Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance E4 NOTE Your computer s Service Tag is located on a label under the FlexBay panel on the front of your computer Use the Service Tag to identify your computer when you access the Dell Support website or contact technical support 19009 8911195 ssaldx3 XXXXXXX Bey asines WOITIJO MMM XXXXXXXXXX Setting Up Your Studio XPS Desktop Before Setting Up Your Computer When
7. Productivity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites setup an e mail account and upload or download files 26 Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to a disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Using Your Studio XPS Desktop Dell Dock The Dell Dock is a group of icons that provides easy access to frequently used applications files and folders You can personalize the Dock by Adding or removing icons e Changing the color and location of the Dock e Grouping related icons into categories e Changing the behavior of the icons F5 CE PWOELETZALZIE Add a Category Remove a Category or Icon 1 Right click the Dock click Add Category 1 Right click the category or icon on the Dock The Add Edit Category w
8. Setup BIOS utility Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc 40 Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive E4 NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 57 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt This may invoke the Pre Boot System Assessment PSA on your computer E4 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again E4 NOTE If you see a message stating that no diagnostic utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc If PSA is invoked a The PSA will start running the tests b If the PSA completes successfully the following message is displayed No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended Using Support Tools c If you are experiencing memory issues press
9. at support dell com Restoring Your Operating System Upgrading to Dell DataSafe Local Backup Professional E4 NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it atthe time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to e Backup and restore your computer based on file types e Backup files to a local storage device e Schedule automated backups To upgrade to Dell DataSafe Local Backup Professional 1 Double click the Dell DataSafe Local Backup icon 6 on the taskbar 2 Click UPGRADE NOW 3 Follow the instructions on the screen to complete the upgrade 47 Restoring Your Operating System System Recovery Media AN CAUTION Although the system recovery media is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media You can use the system recovery media created using Dell DataSafe Local Backup to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer Use the system recovery media in case of e Operating system failure that prevents the use of recovery options that are installed on your computer e Hard drive failure that prevents data from being recovered 48 To restore the factory image of your computer using the system recovery
10. media 1 Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press lt F12 gt immediately E4 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select the appropriate boot device from the list and press lt Enter gt 4 Follow the instructions on the screen to complete the recovery process Dell Factory Image Restore CAUTION Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers NOTE If Dell Factory Image Restore is not available on your computer use Dell DataSafe Local Backup see Dell DataSafe Local Backup on page 46 to restore your operating system Restoring Your Operating System Use Dell Factory Image Restore only as the last method to restore your operating system This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanent
11. on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 49 to restore your operating system 46 You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files Dell DataSafe Local Backup allows you to e Backup and restore your computer to an earlier operating state e Create system recovery media Dell DataSafe Local Backup Basic To restore the factory image while preserving the data files 1 Turn off your computer 2 Disconnect all the devices USB drive printer etc connected to the computer and remove any newly added internal hardware E4 NOTE Do not disconnect the display keyboard mouse or the power cable 3 Turn on your computer 4 When the DELL logo appears press lt F8 gt several times to access the Advanced Boot Options window E4 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 5 Select Repair Your Computer 6 Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen E4 NOTE The restoration process may take an hour or more depending on the size of the data to be restored K NOTE For more information see the knowledge base article 353560
12. or sound system use the audio connectors on the back of your computer 9 Line in or microphone connector Connects to a microphone for voice or to an audio cable for audio input 21 Using Your Studio XPS Desktop Back View Features 22 Using Your Studio XPS Desktop 1 Power connector Connects to 4 Security cable slot Attaches a the power cable Appearance of this commercially available security cable to connector may vary your computer 2 Back panel connectors Connect NOTE Before you buy a security cable USB audio and other devices into the ensure that it fits into the security cable appropriate connectors slot on your computer 3 Expansion card slots Provide access 5 Power supply light Indicates power to connectors on any installed PCI and availability on the power supply unit PCI express cards NOTE The power supply light may not be available on all computers 23 Using Your Studio XPS Desktop Back Panel Connectors lS studio 9100 il MO Mi 24 peor S PDIF connector Connects to amplifiers of TVs for digital audio through optical digital cables This format carries an audio signa
13. positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches atthe back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on Setting Up Your Studio XPS Desktop Connect the Keyboard and Mouse Connectthe USB keyboard and mouse to the USB connectors on the back panel of your computer Setting Up Your Studio XPS Desktop Connect the Display Your computer does not have an integrated video connector You must use the connector available on the video card in the expansion slot to connect to the display E4 NOTE If your video card does not have a VGA connector use the DVI to VGA adapter and VGA cable to connect to the display E4 NOTE HDMI or DVI cables may not ship with your computer You can purchase the HDMI to DVI adapter and additional HDMI or DVI cables at www dell com Use the appropriate cable based on the connectors available on your computer and display See the following table to identify the connectors on your computer and display E4 NOTE When connecting to a single display connect the d
14. problems 34 solving problems 29 support e mail addresses 53 support sites worldwide 53 System Messages 37 System Restore 45 T technical support 52 temperature operating and storage ranges 64 Index U USB 2 0 back connectors 25 front connector 19 top connectors 21 W warranty returns 55 Windows Program Compatibility Wizard 34 Windows reinstalling 44 wireless network connection 30 69 Printed in the U S A www dell com support dell com ONWKO8AO1
15. telephone cable to the optional modem To connect to the Internet you need an external and to the telephone wall jack before you set modem or network connection and an Internet up your Internet connection service provider ISP e If you are using a DSL or cable satellite If an external USB modem or WLAN adapter is modem connection contact your ISP not part of your original order you can purchase or cellular telephone service for setup one atwww dell com instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 16 15 Setting Up Your Studio XPS Desktop Setting Up a Wireless Connection E4 NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 In the search box type network and then click Network and Sharing Center Connect to a network 4 Follow the instructions on the screen to complete the setup 16 Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a ser
16. 00 Mbps network and the computer e Solid orange A good connection exists between a 1000 Mbps network and the computer E4 NOTE The link integrity light on the network connector is only for the wired cable connection The link integrity light does not provide status for wireless connections If the problem persists contact your network administrator Power Problems If the power light is off The computer is in hibernate mode turned off or is not receiving power e Press the power button to resume normal operation Reseat the power cable into both the power connector on the computer and the electrical outlet e If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and thatthe power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Solving Problems e Ensure that the electrical outlet is working by testing it with another device such as a lamp e Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable e If the problem persists contact Dell see Contacting Dell on page 57 If the power light is solid white and the computer is not responding The display may not be connected or powered on e Ensure that the display is properly conn
17. D F Regulatory Model Number Voltage Frequency Electricity Consumption DCRM 100 240 VAC 50 60 Hz 10A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance 66 Index Cc calling Dell 57 CDs playing and creating 26 chipset 60 computer capabilities 26 connect ing optional network cable 10 Contacting Dell online 57 customer service 52 D DataSafe Local Backup 46 DellConnect 52 Dell DataSafe Online Backup 28 Dell Diagnostics 40 Dell Dock 27 Dell Factory lmage Restore 49 Diagnostic Checklist 56 drivers and downloads 59 DVDs playing and creating 26 E email addresses for technical support 53 Express Service Code 59 F front view connectors 18 FTP login anonymous 53 H hard drive type 60 67 Index hard drive activity light 21 hardware problems diagnosing 39 Hardware Troubleshooter 39 headphone top connector 21 Internet connection 15 ISP Internet Service Provider 15 memory problems solving 33 memory support 61 68 N network connection fixing 30 network connector location 25 0 order status 54 P power button 21 power problems solving 31 problems solving 29 products information and purchasing 54 restoring factory image 49 S Service Tag 5 59 shipping products for return or repair 55 software features 26 software
18. M detected Beep Codes NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Your computer might emit a series of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell Three Possible system board failure see Contacting Dell on page 57 Chipset error Four RAM read write failure Five Real Time Clock failure Six Video card or chip failure Seven Processor failure 29 Solving Problems Network Problems Wireless Connections If the network connection is lost The wireless router is offline or wireless has been disabled on the computer e Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 16 Wired Connections If the network connection is lost e Check the cable to ensure it is plugged in and not damaged e Check the status of the link integrity light 30 The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status e Off The computer is not detecting a physical connection to the network or is connected to a 10 Mbps network e Solid green A good connection exists between a 1
19. adstore dell com media 2 Follow the instructions on the screen to register and download the software 3 Reinstall or create backup media of the software for future use Using Support Tools System Messages If your computer has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue K NOTE If the message you received is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Dell Technology Guide on your hard drive or at support dell com or see Contacting Dell on page 57 for assistance 37 Using Support Tools Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell for assistance see Contacting Dell on page 57 CMOS checksum error Possible system board failure or coin cell battery low Battery needs replacement See the Service Manual at support dell com manuals or contact Dell for assistance see Contacting Dell on page 57 CPU fan failure CPU fan has failed CPU fan needs replacement See the Service Manual at support dell com manuals System fan failur
20. arameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell for assistance see Contacting Dell on page 57 Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps 39 Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 34 and run the Dell Diagnostics before you contact Dell for technical assistance It is recommended that you print these procedures before you begin E4 NOTE Dell Diagnostics works only on Dell computers E4 NOTE The Drivers and Utilities disc may not ship with your computer Ensure that the device that you want to test displays in the system setup program and is active Press lt F2 gt during POST Power On Self Test to enter the System
21. credit as follows E4 NOTE Before you return the product to Dell make sure to back up any data on the hard drive and on any other storage device in the product Remove any and all confidential proprietary and personal information as well as removable media such as CDs and media cards Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return 1 Call Dellto obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call your region see Contacting Dell on page 57 Getting Help Include a copy of the invoice and a letter describing the reason for the return Include a copy of the Diagnostics Checklist see Diagnostic Checklist on page 56 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 40 Include any accessories that belong with the item s being returned power cables software guides and so on if the return is for credit Pack the equipment to be returned in the original or equivalent packing materials E4 NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Deli
22. e System fan has failed System fan needs replacement See the Service Manual at support dell com manuals 38 Hard disk drive failure Possible hard disk drive failure during HDD POST Contact Dell for assistance see Contacting Dell on page 57 Hard disk drive read failure Possible hard disk drive failure during HDD boot test Contact Dell for assistance see Contacting Dell on page 57 Keyboard failure Replace keyboard or check the cable for loose connection No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists e If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct See the Service Manualat support dell com manuals No timer tick interrupt A chip on the system board might be malfunctioning or there might be a system board failure See the Service Manual at support dell com manuals or contact Dell for assistance see Contacting Dell on page 57 USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them NOTICE Hard Drive SELF MONITORING SYSTEM has reported that a p
23. e an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore E4 NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start 2 In the search box type System Restore and press lt Enter gt 3 Click Undo my last restoration and click Next 4 Follow the instructions on the remaining screens 45 Restoring Your Operating System Dell DataSafe Local Backup CAUTION Using Dell DataSafe Local Backup permanently removes any programs or drivers installed after you received your computer Prepare backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell Datasafe Local Backup is designed to preserve the data files on your computer it is recommended that you backup your data files before using Dell DataSafe Local Backup E4 NOTE Dell DataSafe Local Backup may not be available in all regions E4 NOTE If Dell DataSafe Local Backup is not available
24. ected and then turn it off then back on e f the problem persists contact Dell see Contacting Dell on page 57 31 Solving Problems If the power light is solid amber e The computer is in sleep or standby state Press a key on the keyboard move the connected mouse or press the power button to resume normal operation e There may be a problem with either the system board or the power supply For assistance contact Dell see Contacting Dell on page 57 If the power light is blinking amber There may be a problem with the system board For assistance contact Dell see Contacting Dell on page 57 32 If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual at support dell com manuals Reseat the memory module s into the connector s see the Service Manual at sup
25. g Dell Error message beep code or diagnostic code e Description of problem and troubleshooting procedures you performed Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 E4 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit www dell com contactdell 2 Select your country or region 3 Select the appropriate service or support link based on your need 4 Choose the method of contacting Dell that is convenient for you 57 Finding More Information and Resources If you need to reinstall your operating system find your system model number run a diagnostic program for your computer reinstall desktop system software for more information about the Microsoft Windows operating system and features upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part 58 See System Recovery Media on page 48 the back of your computer Dell Diagnostics on page 40 My Dell Downloads on page 37 support dell com
26. indow is displayed and click Delete shortcut or Delete category 2 Enter a title for the category in the Title field 2 Follow the instructions on the screen 3 Select an icon for the category from the Personalize the Dock Select an image Box 1 Right click the Dock and click Advanced 4 Click Save Setting Add an Icon 2 Choose the desired option to personalize the Dock Drag and drop the icon to the Dock ora category 27 Using Your Studio XPS Desktop Dell DataSafe Online Backup E4 NOTE Dell DataSafe Online may not be available in all regions E4 NOTE A broadband connection is recommended for fast upload or download speeds Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups 1 Double click the Dell DataSafe Online icon on the taskbar 2 Follow the instructions that appear on the screen 28 Solving Problems This section provides troubleshooting information for your computer If you cannot Beep Code Possible Problem solve your problem using the following One Possible system board failure guidelines see Using Support Tools on BIOS ROM checksum failure page 36 or Contacting Dell on page 57 Two No RA
27. isplay to ONLY ONE of the connectors on your computer Setting Up Your Studio XPS Desktop Connection Type Computer Cable Display gd E 5 h VGA to VGA g m N IIIA VGA cable L al l UL EI CSO DVI to VGA E A d 3 5 h DVI to VGA adapter a 0 ol ollo VGA cable da HP 4 3 E P DVI to DVI i al j g E HHE DVI cable all a Cemmo HDMI to HDMI sile E y ala HDMI cable Vea iJ dl HDMI to DVI eee mn 3 i 1 b HDMI to DVI 1 B E IP 7 J a adapter DVI cable hd 5 E Setting Up Your Studio XPS Desktop Connect the Network Cable Optional A network connection is not required to complete your computer setup but if you have an existing network or Internet connection that uses a cable connection such as a broadband device or Ethernet jack you can connect it now E4 NOTE Use only an Ethernet cable to connect to the network connector RJ45 connector Connect the telephone cable only to the modem connector RJ11 connector and not to the network connector RJ45 connector To connect your computer to a network
28. ks and trade names other than its own June 2010 P N NWK08 Rev A01 Contents Setting Up Your Studio XPS Desktop 5 Software Features 26 Before Setting Up Your Computer 6 DellDock au ica 21 Connect the Keyboard and Mouse 7 Dell DataSafe Online Backup 28 Connect the Display ooooococccccco 8 Solving Problems 29 Connect the Network Cable Optional 10 Beep Codes Y uu 29 Connect the Power Cable 11 Network Problems 30 Press the Power Button 12 Power Problems 31 Set Up Microsoft Windows 13 Memory Problems 0 000 33 Create System Recovery Media Lockups and Software Problems 34 Recommended 14 Connect A es 15 Using Support Tools 36 Dell Support Center 36 Using Your Studio XPS Desktop 18 My Dell Downloads ici 37 Front View Features 18 System Messages 37 Top MEUS cir 20 Hardware Troubleshooter 39 Back View FeatureS 22 Dell Diagnostics 40 Back Panel Connectors 24 Contents Restoring Your Operating System 44 System Restore 45 Dell DataSafe Local Backup 46 System Recovery Media 48 Dell Factory Image Restore 49
29. l without going through an analog audio conversion process lt r eSATA connector Connects to external SATA storage devices lt USB 2 0 connectors 4 Connect to USB devices such as a mouse printer keyboard external drive or MP3 player 3e Side L R surround connector Connects to side L R surround speakers Microphone connector Connects to a microphone for voice or audio input into a sound or telephony program 6 gt Front L R line out connector Connects to front L R speakers 7 9 10 11 Using Your Studio XPS Desktop Line in connector Connects to recording or playback devices such as a microphone cassette player CD player or VCR Center subwoofer connector Connects to a center speaker or subwoofer z S Rear L R surround connector Connects to rear L R surround speakers 5 Network connector and light Connects your computer to a network or broadband device if you are using a wired network The two lights next to the connector indicate status and activity for a wired network connection 1394 IEEE 1394 connector Connects to high speed serial multimedia devices such as digital video cameras 25 Using Your Studio XPS Desktop Software Features E4 NOTE For more information about the features described in this section see the Dell Technology Guide available on your hard drive or at support dell com manuals
30. ly deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore 49 Restoring Your Operating System Performing Dell Factory Image Restore 1 Turn on the computer 2 When the DELL logo appears press lt F8 gt several times to access the Advanced Boot Options Window E4 NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select Repair Your Computer The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator in the User name field then click OK 50 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears E4 NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears E4 NOTE If you do not want to proceed with Factory Image Restore click Cancel 8 Click the check box to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minute
31. me of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability 51 Getting Help Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 56 and then see the contact information for your region or go to support dell com 52 DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com dellconnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Getting Help Dell Support e mail addresses mobile_support us dell com support
32. one S PDIF optical connector 61 Specifications Communication Wireless optional Modem optional Video Discrete Audio Type 62 Wi Fi Bluetooth wireless technology PCI modem PCI Express x16 card up to 300 W integrated 7 1 channel High Definition audio with S PDIF support Expansion Slots PCI PCI Express x1 PCI Express x8 PCI Express x16 one 124 pin connector three 36 pin connectors one 98 pin connector one 164 pin connector Memory Card Reader Cards supported CompactFlash CF card SmartMedia SM card xD Picture xD card Memory Stick MS card Memory Stick Duo card Memory Stick PRO Duo card Memory Stick PRO MSPRO card Memory Stick PRO HG MSPRO HG card Secure Digital SD card Secure Digital High Capacity SDHC 2 0 card MultiMedia Card MMC MicroDrive MD Power Wattage Voltage Coin cell battery Physical Height Width Depth Weight starting at Specifications 525 W 100 240 VAC CR2032 lithium 493 mm 19 40 inches 198 mm 7 79 inches 528 mm 20 78 inches 20 01 kg 44 11 Ib 63 Specifications Computer Environment Temperature ranges Operating 10 C to 35 C 50 F to 95 F Storage 409C to 65 C 40 F to 149 F Relative 20 to 80 non condensing humidity maximum Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 25 GRMS Non 2 20 GRMS Operating
33. or a broadband device connect one end of the network cable to the network port or the broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back panel of your computer A click indicates that the network cable has been securely attached 10 TTT is eum Setting Up Your Studio XPS Desktop Connect the Power Cable 11 Setting Up Your Studio XPS Desktop Press the Power Button 12 Setting Up Your Studio XPS Desktop Set Up Microsoft Windows Your Dell computer is preconfigured with the Microsoft Windows operating system To set up Windows for the first time follow the instructions on the screen These steps are mandatory and may take some time to complete The Windows setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system E4 NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com
34. ou may need when setting up updating drivers for and upgrading your computer E4 NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Computer Model Drives Studio XPS 9100 Externally accessible Computer Information Processor type Intel Core i7 System chipset Intel X58 RAID support RAID 0 striping Internally RAID 1 mirroring accessible BIOS chip NVRAM 4MB 60 two 5 25 inch bays for SATA DVD RW Super Multi Drive Blu ray Disc combo or Blu ray Disc RW optical drive two 3 5 inch FlexBays three 3 5 inch bays for SATA hard drives Memory Connectors six internally accessible DIMM sockets Capacities 1 GB 2 GB and 4 GB Memory type 1333 MHz DDR3 DIMM non ECC memory only Minimum 3 GB Maximum 24 GB E4 NOTE For instructions on upgrading memory see the Service Manual at support dell com manuals Specifications External Connectors Network adapter eSATA IEEE 1394 USB Audio S PDIF one RJ45 connector one back panel connector one back panel 6 pin serial connector three top panel one front panel and four back panel USB 2 0 compliant connectors one front panel USB 3 0 compliant connector optional top panel one headphone and one microphone connector back panel six connectors for 7 1 channel support
35. our computer and try again E4 NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press lt Enter gt 4 Select the Boot from CD ROM option from the menu that appears and press lt Enter gt 5 Type 1 to start the CD menu and press lt Enter gt to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 7 Select the test you want to run 8 If you encounter a problem during a test a message with the error code and a description of the problem will appear on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 57 E4 NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell Using Support Tools 9 When the tests complete close the test screen to return to the Choose An Option window 10 To exit the Dell Diagnostics and to restart the computer click Exit 11 Remove the Drivers and Utilities disc 43 Restoring Your Operating System You can restore the operating system on your computer using any of the following options AN CAUTION Using Dell Factory Image Resto
36. port dell com manuals e If the problem persists contact Dell see Contacting Dell on page 57 Solving Problems If you experience other memory problems e Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals e Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the type of memory supported by your computer see Specifications on page 60 e Run the Dell Diagnostics see Dell Diagnostics on page 40 e If the problem persists contact Dell see Contacting Dell on page 57 33 Solving Problems Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Select the program that is no longer responding 4 Click End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program E4 NOTE Software usually includes installation instructions in its documentation or on CD 34 If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you a
37. re or the Operating System disc permanently deletes all data files on your computer If possible backup your data files before using these options Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall only the operating system on your computer E4 NOTE The Operating System disc may not ship with your computer 44 System Restore The Microsoft Windows operating systems provide a System Restore option which allows you to restore your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them Starting System Restore 1 Click Stat 2 In the search box type System Restore and press lt Enter gt Restoring Your Operating System E4 NOTE The User Account Control window may appear If you ar
38. re unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system environments 1 Click Start Control Panel gt Programs Run programs made for previous versions of Windows 2 Inthe welcome screen click Next 3 Follow the instructions on the screen If you have other software problems Back up your files immediately e Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start menu e Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Solving Problems Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessar
39. s to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to restart the computer Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 29 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 40 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostic Checklist on page 56 4 Use Dell s extensive suite of online services available at support dell com for help with installation and troubleshooting procedures See Online Services on page 53 for a more extensive list of Dell Support online a If the preceding steps have not resolved the problem see Contacting Dell on page 57 E4 NOTE Call Dell Support from a telephone near or atthe computer so that the support staff can assist you with any necessary procedures E4 NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Gode icon and follow the directions E4 NOTE So
40. studio gt lt SETUP GUIDE DOLL YOURS IS HERE Studio SETUP GUIDE Regulatory model DCRM Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer A CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem N WARNING A WARNING indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2010 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo YOURS IS HERE Studio XPS Solution Station and DellConnect are trademarks of Dell Inc nte is a registered trademark and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Bluetoothis a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademar
41. us dell com e la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses e apmarketing dell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password 53 Getting Help Automated Order Status Product Information Service If you need information about additional products available from Dell or if you would like to place an order visit www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 57 To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 57 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 57 54 Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or
42. very C 0 D packages are not accepted E4 NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you 55 Getting Help Before You Call E4 NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Remember to fill outthe following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available 56 Diagnostic Checklist e Name e Date Address e Phone number e Service Tag and Express Service Code located on the label under the FlexBay panel e Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No Network version and network adapter e Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before callin
43. vice outage Contact your ISP to check the service status or try connecting again later Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Setting Up Your Studio XPS Desktop To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 In the search box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears E4 NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 4 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup 17 Using Your Studio XPS Desktop This section provides information about the features available on your Studio XPS 9100 desktop Front View Features 18 Media Card Reader Provides a fast and convenient way to view and share digital photos music and videos stored on a media card Optical drive Plays or records only standard size 12 cm CDs DVDs and Blu ray Discs optional Optional optical drive bay Can support an additional optical drive SST USB 3 0 connector optional Connects to USB 3 0 compliant devices such as external hard drives
44. y uninstall and then reinstall the program 35 Using Support Tools Dell Support Center The Dell Support Center helps you find the service support and system specific information you need To launch the application click the icon in the taskbar The Dell Support Center home page displays your computer s model number service tag express service code and service contact information The home page also provides links to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system 36 Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades amp Accessories For more information about Dell Support Center and available support tools click the Services tab on support dell com My Dell Downloads K NOTE My Dell Downloads may not be available in all regions Some of the software pre installed on your new computer do not include a backup CD or DVD This software is available at My Dell Downloads From this website you can download available software for reinstallation or create your own backup media To register and use My Dell Downloads 1 Go to downlo
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