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Creative 2 Computer Hardware User Manual

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1. All Calls Extension Ext button 6011 Tone Destination No Tone Busy Ext button 6021 Tone Dest No Tone No Answer Ext button 6031 Tone Dest No Tone Timer ee Ext button 6041 Dest No Timer Cancel Ext button 6051 Tone Call Forward Incoming Line Calls Forward incoming line calls only All Calls Ext button 6013 Tone Dest No Tone Busy Ext button 6023 Tone Dest No Tone No Answer Ext button 6033 Dest No Tone Timer Tone cd Ext button 6043 Dest No Tone Timer Tone Cancel Ext button 6053 Tone Call Forward Any Call Set for Another Station Enables you to forward all calls for another telephone within your telephone system Ext button 6012 Tone ext no Pass Code Tone Dest No All Calls Tone Bus Ext button 6022 Tone ext no Pass Code Tone Dest No y Tone Ext button 6032 Tone ext no Pass Code Tone Dest No Tone No Answer q Timer Tone Busy No Ext button 6042 ext no Pass Code Tone Dest No Tone Answer Timer Tone Cancel Ext button 6052 Tone ext no Pass Code Tone Call Forward Incoming Line Call Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your
2. Start Start Press to make an outgoing call using an ISDN trunk Sub Sub address Press to enter a sub address on an ISDN trunk outgoing call Tel Set Music Background Music Press to turn Background Music on or off over your station speaker Tone Dial Select Tone Press to change the outgoing dialling of the outside line in use from dial pulse to tone signalling Unlock Door Door Unlock Press to unlock a door lock mechanism Strata CTX DKT3000 2000 Series Digital Telephone October 2002 89 Delayed Ringing 90 Button Labels Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Notes to Users Step 1 Safety Approval Toshiba Information System U K Ltd declare that the Strata CTX complies with the EEC s LVD directive Directive No 73 23 EEC The product has been assessed and found to comply with EN60950 2000 The notes listed below form part of the products compliance with the aforementioned European Norm IMPORTANT SAFETY NOTES 1 1 Both systems must have an earth connection and must be hardwired to a main distribution point The main cabinet must be earthed 1 2 Table A 1 below identifies and classifies the ports available on the system Table A 1 Type of Circuit EN60950 Port Location Port Description Classification Power Supply SELV BPSU672F For connection of external 24 volt batteries APSU112F Processor Boards
3. An extension can receive up to four simultaneous Message Waiting indications and LCD messages One message is reserved for the Message Center Your telephone can be programmed to have up to four additional flexible Message Waiting buttons LEDs Check with your CTX System Administrator to see ifthese buttons have been programmed on your telephone If so substitute them when the Msg button LED is mentioned in the following steps Responding to a Lit Msg LED 1 On an LCD telephone if you see a press Seroll to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have Press Msg then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continues to flash red After answering the message s place the handset back on hook If the Msg LED continues to flash you have more messages repeat Steps 1 3 above to retrieve them Voice mail devices turn off the LED LCD indications after a short delay after you checked all messages To manually turn off your Msg LED press your extension button then press 409 Do this step for each message received Strata CTX DKT3000 2000 Series Digital Telephone October 2002 13 Microphone The Basics Turning On Off Message Waiting LED on Another Extension If you call
4. Busy No Answer Ext button 6043 Dest No Timer Cancel Ext button 6053 72 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 User Programming Table 10 Feature Access Codes continued Feature Codes Feature Feature Access Code Sequences Call Forward Any Call Set for Another Station H All Call Ext button 6012 ext no Pass Code Dest No Busy Ext button 6022 ext no Pass Code Dest No Ext button 6032 ext no Pass Code Dest No Timer No Answer Busy No Answer H Ext button 6042 ext no Pass Code Dest No Timer Cancel Ext button 6052 ext no Pass Code Call Forward Incoming Line Call Set fo r Another Station No Timer All Calls Ext button 6014 ext no Pass Code Dest No Busy Ext button 6024 ext no Pass Code Dest No Ext button 6034 Dest No ext no Pass Code Dest No Answer Busy No Answer Ext button 6044 Dest No ext no Pass Code Dest No Timer Cancel Ext button 6054 ext no Pass Code Change Pass Code Ext button 670 ext no old Pass Code new Pass Code Call Forward System Activate 620 Cancel 621 Call Park Activate Cnf Trn 33 Orbit Number R
5. SELV ACTU1F BECU1F ie eee its Music on Hold source and BBCU1F erne connectio SELV AETS1A Ethernet I F for CTX100 only PDKU2A BDKU f F f SELV BDKS ADKU For connection of Toshiba proprietary terminals Strata CTX DKT3000 2000 Series Digital Telephone October 2002 A 1 Safety Approval A 2 Table A 1 continuea Notes to Users Type of Circuit EN60950 Classification Port Location Port Description For connection of Voice Mail and Call Logging Equipment SELV BSIS1A RS232 ports TNV3 RSTU1F For connection of approved 2 wire devices TNV3 RSTU3F ASTU1F For connection of approved 2 wire devices PCOU2F PCOUS2F i TNV3 RCOU RCOS ee o provided Loop Calling Unguarded RCOUS 9 TNV1 RBSU2A 2 Cct ISDN2 TBR3 Basic Rate I F For connection to euro ISDN services TNV1 RBSUIA 2 Cct ISDN2 TBR3 Basic Rate I F For connection to euro ISDN services TNV1 RBSSIA amp RBSS2A 2 Cet ISDN2 Basic Rate I F For connection to euro ISDN services TNV1 RPTU1F RPTU2F 1ccts ISDN30 TBR4 primary rate I F For connection to euro ISDN services TNV2 PACU2F PACU3F 4Cct AC15 Private Circuit I F TBR17 For connection to PTO Private Circuit services TNV2 PEMU2F REMU 4Cct AC15 Private Circuit I F TBR17 For connection to PTO Private Circuit services SELV BIOU1A Contains various ports for connection of audio paging amplifiers dry relay contacts to control exte
6. 10 20 5 6 7 8 9 To set an advisory message 1 Go off hook or press your extension button or phantom directory number button to hear dial tone Note A phantom directory number button is similar to an extension button that is shared on other telephones 2 Press 411 Message No see table any additional digits such as time etc 3 Go on hook or press Spkr to release the line To clear the registered message 1 Go off hook or press your extension button or phantom directory number button to hear dial tone 2 Press 412 3 Go on hook or press Spkr to release the line 24 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Account Code Calls Account Code Calls Account Codes Forced or Voluntary can be used for a variety of reasons including billing tracking and line restriction applications Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Recording SMDR report Verified Non Verified Account Codes If programmed for Verified Account Codes the system checks the account code you entered against a list created by the CTX System Administrator The code you enter must be on the list for the call to proceed Non verified account codes must be of a uniform length specified by the CTX System Administrator Fo
7. Call Forward Incoming Line Forward incoming line calls only Call Forward Any Call Set for Another Station Enables you to forward all calls for another telephone within your telephone system Call Forward Incoming Line Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system Call Forward System Forwards the calls to the destination preset for the entire telephone system commonly voice mail Call Forward External Location Forwards incoming line calls that ring directly to your extension to a destination outside the system You can change your forwarding destination from outside the system using the DISA feature See your CTX System Administrator for DISA telephone numbers and security code access 30 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Call Forward Call Forward Settings Call Forward All Calls Forwards all calls immediately Call Forward Busy Do Not Disturb Forwards calls immediately when your extension is busy or in Do Not Disturb DND mode In Tone first systems if your PDN appears on more than one button on your telephone Call Forward Busy forwards calls only when all PDN buttons are in use In Voice first systems Call Forward Busy forwards all calls any time your telephone is in use Call Forward No Answer Forwards all calls to your station wheneve
8. If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Strata CTX DKT3000 2000 Series Digital Telephone October 2002 41 Door Lock s Door Lock s Advanced Operation Your telephone may have Unlock Door button s Each Unlock Door button is programmed to unlock a specific door Check with your CTX System Administrator to find out the locations of your system s door phones and record them below Door Lock No Location Door Lock No Location 0 6 1 7 2 8 3 9 4 10 5 gt To unlock a door Press the specific Unlock Door button or 12 the Door Lock Number see above table The door unlocks for three 30 seconds set in system programming The Unlock Door LED is lit while the door is unlocked 42 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Door Phone s Door Phone s Door phones can be used to call phones selected in system programming When a door phone calls you hear a distinctive ringing tone one or five times set in system programming You can also call a door phone and monitor the surrounding area LCD telephones display the door phone name ID when calls are made to or from door phones The number of possible door phones varies by Strata CTX system with up to 24 01 24 as the maximum for larger systems Check with your CTX System Administrator to
9. you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using This may be your personal mailbox Note Ask your System Administrator which method to use when recording a call This feature requires the presence of a Record and a PS RES Pause Resume button on your telephone Feature codes are not available Important Stratagy ES mailboxes have a definable limit on the length one message can be If you plan on making lengthy recordings see your System Administrator so your message recording time can be properly defined Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Call Recording gt To record a call 1 With a call in progress press Record If you are using the auto method the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Continue to Step 3 Or if you are using the manual method the Record LED flashes green rapidly Continue to Step 2 2 Manual method only If you want to record the call to the predefined mailbox associated with the phone you are using press The Record LED flashes rapidly and there is approximately
10. CF External Outside Calls Paging All Call 380 Page All Groups 220 Busy 390 Page Individual Groups 230 No Answer 400 Emerg Page Individ Group 250 Busy No Answer 420 Emerg Page All Groups 240 Call Park Orbit 170 Answer Page All Groups 590 Call Pickup Phantom Extension Message Waiting 560 Incoming Group Pickup 430 Privacy 320 Incoming Directed Extension Pickup 440 Privacy Release 330 Incoming Directed Group Pickup 450 Night Transfer 600 Incoming Directed Extension Pickup 460 Record to VM 630 On hold Local Retrieve 490 Pause Resume recording 640 On hold Remote Retrieve 500 Release Button 270 On hold Outside Line Retrieve 480 Release Answer 280 On hold Directed Extension Retrieve 510 Speed Dial 260 Incoming Any External Call 470 User Programming Mode 650 69 One Touch Buttons User Programming One Touch Buttons One Touch buttons can be used for storing frequently used features or dialled numbers such as Speed Dial numbers use Speed Dial Codes to store additional numbers One touch buttons can be preassigned to your telephone your System Administrator can help you identify them If you do not have a One Touch button but you have an available Flexible button you can convert the Flexible button to a One Touch button Perform the procedure called Setting Changing a Flexible Button s Function on page 69 in Step 4 enter the access code for One Touch button Once you have created a One Touch b
11. Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN Arial Bold Represents telephone buttons shows a multiple PC keyboard or telephone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range See Figure 10 Grey words within the printed text denote cross references viii Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Introduction Related Documents Media Related Documents Media Note Some documents listed here may appear in different versions on the CD ROM or in print To find the most current version check the version date in the Publication Information on the back of the document s title page Refer to the following for more information Strata CTX 3001 2001 Digital Single Line Telephone Guide Strata CTX 3000 2000 series Digital Telephone Quick Reference Guide Strata CTX DKT3000 2000 Series Digital Telephone October 2002 ix Related Documents Media Introduction Xx Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Grand Tour 1 This chapter familiarises you with DKT3000 series and DKT2000 series digital speakerphones model numbers appear on the bottom of your tele
12. Directory and Speed Dial Listings a dota Sate tae eae 62 Direct Station Selecon ieres e a a EE kE EErEE O Eaa ia 62 System Speed Dial and Personal Speed Dial o s c scccciveccsscdeechevectescossssvensotaneasaaccestnarasveccsssevavses 63 Internal Directory and External Directory asada co EPA ratio 63 Alphanumeric a e a Macedon 64 Chapter 5 User Programming Programming Feature Buttons sp tas 67 User Programming e E 68 Flexible Button A E aa EIA a IIA 68 Setting Changing a Flexible Button s Function cccccsccssessssscsssccssecesacessecssecesacesnacsnenensees 69 One Touch Buttons d sine i E A T a hia a a aden 70 Changing a One Touch BUON A n aa ae eatin ae iaia 70 To Us a One Touch BUON ii 71 Setting Changing a Personal Speed Dial Code 0ooooccccocccococonoconocononononncono nono nono nccnnn cnn nconn ccoo cacon 71 Feature A lea a rea eee tes url ale dol a 12 LED Indicator DES dra ee destac 71 iv Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Contents Chapter6 DADM DSS Console DADM a od 79 A O E A a O 80 DSS Console A A a A IS 81 DSS BUDA R Aa a EAO a r eraa aat 81 EEES 25 5e5cccack jeackgus pace a te ip sh seeaeagads sats cus Gongs dhe data pel adewagen diets sue deanacndaeeawssensucyacs A 81 Calling a Station e da oan ia area ll anit 82 Transferring to an Idle AO o ass asestecs Sees San o nO canton Means 82 Call Transfer with Camp 0n EA 83 Callar wenn Dustin sad 83 Speed Dial A NO 83 PAD tb 84 Call
13. to a button the feature is accessed by pressing that button Some of the types of feature buttons that users can set on their telephones include Strata CTX DKT3000 2000 Series Digital Telephone October 2002 67 Flexible Button Codes User Programming Call Forward Users can set the Call Forward CF destination and CF No Answer Timer for the CF buttons One Touch Users can set speed dial and custom feature access code sequences for One Touch buttons Background Music Users can select Quiet Tone or the music source up to 15 that will play on their telephone s speaker when they activate the BGM button Note Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed In addition to the Programming Mode an advanced programming function enables your CTX System Administrator to individually turn On Off the telephone s beep tone handset call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the DKT3014 LCD screen User Programming Mode To enter User Programming Mode press the Program button or dial 9876 USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode press Program or go off and on hook press 9876 Note A DKT equipped with a headset adapter ignores the hookswitch It can only exit User Programming by timing out ap
14. uses AC15 signalling EAC USE DCUSE Approved to TBR 17 Analogue 4 wire Private Circuits uses DC5 signalling Approved to TBR 17 Note RPTU1F does not support QSig without the correct firmware PEMU2F REMU The system must be installed in accordance with BS6701 parts 1 and 2 the latest issue shall apply Toshiba Information Systems claim approval to OFTEL general variation NS V 1235 P 100020 The information contained in this paragraph supports Toshiba s claim The following features require the interconnection of 2 or more exchange lines Multi party conferencing Call Forward External Translation of Un used Extension numbers DISA Warning These features can allow an Incoming callers access to an outgoing exchange line There is an engineering programming parameter which can disable these features In addition the DISA feature can be password protected USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES Please consult your supplier to ensure any necessary security measures are enabled Strata CTX DKT3000 2000 Series Digital Telephone October 2002 A 5 Network Planning Information Step 4 Network Planning Information Notes to Users 4 1 Strata CTX Tone Plan Table A 3 below lists the characteristics of the tones and signals used in Strata CTX Table A 3 Tones E Signal to Frequency Cadence Meaning Exchange Call on Hold Music On
15. 5 flexible 3 6 one touch 70 C call forward access codes 69 72 any call 30 override 84 pass code 32 station 30 system 30 73 call history 34 IN 1 call hold 18 call park 73 orbits 35 call pickup 36 69 73 call recording 58 call transfer 15 call waiting 38 caller ID 34 centrex application 85 feature buttons 85 change pass code 32 conference calls 16 74 hold 18 voice mail 17 D DADM 79 delayed ringing 86 dial pad 64 digital add on module DADM 79 direct inward system access see DISA direct station selection 62 buttons 39 directories 64 DISA security code 74 distinctive ringing 40 DKT2000 series telephones 4 DKT3000 series telephones 1 do not disturb 40 74 override 46 door lock 42 control 74 IN 2 Index door phone 43 calling 74 DSS 39 buttons on ADMs and DSS consoles 81 call answering 83 call forward override 84 calling 82 console 79 81 night transfer 84 paging 84 speed dial 83 transferring 82 E emergency call 74 page 49 exchange line queuing 39 exclusive hold 18 executive override 47 extension number vili external directory 63 F feature access codes 72 flash 69 74 flexible buttons 3 6 codes 69 flexible directory numbering 85 forced account codes verified non verified 25 G group pickup 36 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Index H hold 18 hot dialling 10 indicators LED 77 internal directory 63 ISDN buttons 53 89
16. Call waiting 9 1209Hz 2 bursts 0 5s On twice then 3s Off Internal Call waiting 1 350 440Hz Continuous Dial Tone 2 400 T1 350 440Hz T2 4 bursts of 0 125s T2 3s On DND Stutter Dial Tone 3 350 440Hz 5 bursts of 0 1s 3s On MW Stutter Dial Tone 4 400 450Hz 0 4s On 0 2s Off 0 4s On 2s Off Ringing Back Tone 5 400Hz 0 375s On 0 375s Off Repeated Normal Extension Busy 6 400Hz 0 375s On 0 375s Off Repeated Busy Extension in DND Internal 7 400Hz 0 375s On 0 375s Off Repeated NU Reorder Tone general 8 440Hz 1s On Executive override 9 350 440Hz 3 bursts of 0 1s Entry Tone 10 1209Hz T1 500Hz T2 11 350 440Hz 12 2000Hz 13 2000Hz 14 350 440Hz T1 3 bursts of 0 25s T2 0 25s three timess 3 bursts of 0 125s 2 bursts of 0 125s 0 75s On 1s On 2s Off Repeated Operation rejected In call Operation accepted In call Progmg Operation accepted Prgmg Operation rejected CFD stutter dial tone Strata CTX DKT3000 2000 Series Digital Telephone October 2002 A 7 Network Planning Information 4 2 System Port to Port losses Notes to Users Table A 4 below lists the various typical transmission gains losses when inter connecting the various port types Table A 4 RCOU3R RPTU1F PEMU2F PACU2F RSTU3F A es PCOU2F EN RPTU2F REMU PACU3F ASTU to fm to fm to fm to fm to fm to fm PCOU2F RCOU 37 37 lis 19 lis 19 31 ls2 07 45 RPTU1F 2F 19 18 0 0 0 0 RBSU2A 19 18 10 0 0 0 PEM
17. Hold 1209Hz N A 0 12 ON 2s Off Line Internaql Hold Tone 1 500 640Hz 1s On 3s Off OR 18On 1s Off I C PSTN call Opt 1 amp 2 2 12401156042 1s On 3s Off OR 18On 1s Off I C PSTN call Opt 3 amp 4 3 840 1060Hz 1s On 3s Off OR 18On 1s Off I C PSTN call Opt 5 amp 6 pa pote 11 amp 1240 74 0 55 ON T2 0 5s On 3s Off OR T1 0 5s 1 C PSTN call Opt 7 ON T2 0 5s On 3s Off I C PSTN call Opt 8 5 2000Hz mod by 10Hz I C PSTN to Busy DKT 252007 1s On 3s Off 1 C Int call Opt 1 DKT ds 1s On 1 S Off V C Int call Opt 2 7 1000 800Hz 0 6s On 1000Hz 0 6s On 800Hz Call from D phone A 8 1000 800Hz 0 6s On 1000Hz 0 6s 800Hz Call from D phone B penedisyy 0 7s On 660HZ 0 7s On 500Hz Call from D phone B 10 2000Hz 1s On 3s Off Busy DND Override 11 2000Hz 10Hz Intrpt 1s On 1S Off Recall Indication Leia aaa amp 11 0 55 ON T2 0 5s On Repeat Emergency Ring down Call A 6 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Notes to Users Table A 3 continuea Network Planning Information Phe Frequency Cadence Meaning 1 20Hz 0 4s On 0 2s Off 0 4s On 3s Off Ringing Signal Internal 2 20Hz 1s On 3s Off Ringing Signal Internal 3 DTMF A 80 or 160mS Voice Mail Answer 4 DTMF D 80 or 160mS Voice Mail Disconnect 2 Wire extns 5 DTMF B 80 or 160mS Voice Mail Recall 6 MWI Signal 0 9 ON 0 1s Off Message Waiting Signal 7 20Hz 1s On 1 S Off Recall Ringing Signal 8 1209Hz 2 bursts 0 16s On twice then 3s Off External
18. L language changes 74 language code 44 LCD large screen 61 3000 series buttons 3 6 contrast 19 LCR dialling out 74 LED indicators 77 line access 9 automatic selection 10 buttons 9 ringing preference 10 message waiting 13 74 message waiting light on another telephone 14 on phantom ext MW 14 messaging advisory 75 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Mic button 14 microphone cut off 45 Msg button LED 13 N names entering 64 network access 75 night ring answer 75 night transfer button 84 O off hook call announce OCA 45 75 one touch button 70 71 outside line access 9 override access codes 75 busy 46 call forward DSS 84 do not disturb 46 executive 47 privacy 48 travelling class 76 override calls 46 P paging 37 84 access codes 69 75 park 73 pass code 32 personal speed dial 63 pick up group calls 37 pickup 36 pooled line group 9 IN 3 privacy 49 override 48 private network access 75 programming buttons 69 R redial 15 repeat last number dialled 75 ringing distinctive settings 40 line preference 10 ringing repeat 86 S signalling tone 10 voice first 10 soft keys 22 23 2000 phone location 6 3000 phone location 3 DKT3014 LCD 62 63 Stratagy voice mail 54 speakerphone 12 speed dial 50 70 access codes 69 76 personal 63 71 system 63 speed dial DADM or DSS 83 start application 76 switch dialling 10 system speed dial 63
19. Override After reaching a station in DND mode press 2 A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number you have overridden Your LCD displays DND OVR DENY if the station you called denies DND Override 46 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation Your telephone can also be programmed to block Executive Override from other telephones gt To perform Executive Override After reaching a busy station press 3 or if you have an LCD telephone use the OVRD Soft Key You enter a conference with the busy station and the party to whom he was talking The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Class of Service Override By dialling a Class of Service COS Override code a user can change a station s set of privileges to one associated with the override code When the call is terminated and another is attempted from the same station the original COS is applied This allows selected users to override restrictions that are placed on any telephone in the system To perform Class of Service Override 1 Access an outside li
20. The LED and microphone remain Off 14 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Basics Call Transter Call Transfer While on a call press Cnf Trn Your Line LED flashes green and you hear internal dial tone Dial the extension where the call will be transferred You can remain on the line and announce the call or immediately blind transfer the call During call transfer you can connect all three parties by pressing your flashing extension button or Cnf Trn Ifyou get voice mail you can leave a message or hang up and let the transferred caller leave a message Ifyou hear a long single tone then announce the call over the called telephone s speaker Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination gt To transfer a call directly to Voice Mail VM 1 2 3 4 While on a call press Cnf Trn Enter 407 Enter the VM mailbox number usually the same as the extension number Hang up and the caller is connected to the VM mailbox This feature does a blind transfer to VM gt To perform Call Transfer Immediate 1 2 While on a call press the TRNS Soft Key The DKT3014 LCD shows TRANSFER Dial the extension where you wish to transfer the call The call rings the destination station and your telephone returns to the idle state Strata
21. a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Or if you want to record this call to another mailbox enter the mailbox number usually the extension number Finish by pressing The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording 3 To stop recording press Record The LED turns off and the recording stops To resume recording at this point you need to begin a new recording see Step 1 Pause Resume Recording You can pause the recording while continuing the conversation by pressing PS RES The PS RES LED flashes red Your conversation is no longer being recorded To resume recording as part of the same message press the PS RES button again You can pause and resume indefinitely throughout the conversation The only limit may be a message length imposed by the voice mail system Other Voice Mail Features Another voice mail feature lets you to include a voice mailbox in a conference call See Adding Voice Mail to a Conference on page 17 For instructions on the Stratagy Voice Mail features refer to the Stratagy Voice Processing User Guide Strata CTX DKT3000 2000 Series Digital Telephone October 2002 59
22. about its functions In its idle state the LCD is a desk clock and calendar When you are on an outside call the call duration displays A on the LCD readout shown at right indicates there is more data to display Press Scroll to advance through the CF ALL 202 203 information AUG 08 MON 03 56 Mode Page Scroll Feature Press Page to switch from the Call LCD Control Forward CF display to the User Name a display Strata CTX DKT3000 2000 Series Digital Telephone October 2002 21 Soft Keys Advanced Operation Soft Keys When Soft Keys are on they replace the functions on the Mode Page Scroll and Feature buttons below the LCD Feature is a future feature for DKT3000 series phones only The following table defines Soft Key Prompts Table 1 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialling a busy outside telephone number ACB Activates Automatic Callback after reaching a busy station Exchange line or Exchange Line group BUSY Busy Override Sends a call waiting tone to a busy station CONF Initiates or completes a conference EXEC Executive Override Breaks into the conversation of a busy called station EXIT Exits you from a conference remaining parties are connected JOIN Joins all parties to a conference while on a conference call LINE Adds an Exchange line to an existing call while in the Con
23. an extension and it s busy or there is no answer you can light that extension s Message Waiting LED and enable that extension to call you back 1 Dial an internal extension You hear busy tone or there s no answer 2 Press Msg or 7 The Msg LED flashes red on the called telephone At your telephone the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light 3 Press Spkr Your Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing Msg button which calls you back 4 To turn Off a Message LED that you have set on another extension press 64 plus the extension number that has the message light set Then hang up to release your telephone Microphone gt To turn the Microphone On Off when the speakerphone is active Spkr LED is On press Mic When the Microphone is On the Mic LED is On steady red When the microphone is Off the Mic LED is Off and you cannot be heard through the microphone The microphone and its LED are always On when you receive a Voice first internal call and Off when you receive a Ring first call Each station s microphone can be set in system programming to switch On Off with one touch switch Off only while pressed and held either On Off at the start of handsfree dialling To talk back to a Handset Off hook Call Announce call press and hold Mie and talk over your telephone handset headset
24. has received an incoming call Your request is not cancelled You will be called again the next time a line becomes idle If you were attempting to make an outside call the telephone number is automatically dialled including the account code or override codes that were used gt To cancel ACB 28 Press Auto Callback or extension button 431 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers Up to 16 different music sources can be applied to the Strata CTX system the first source is Quiet Tone all others can be music or recorded information gt To enable background music on your telephone speaker Press the BGM n BGM where n is the music sources 1 16 Or press an extension button 490 n Spkr where n is the music source 1 16 If the music source is a single digit press before pressing Spkr If the source is omitted then the last selected music source is selected gt To cancel background music on your telephone speaker Press BGM Or press an extension button 491 Spkr gt To enable background music over your external paging speakers Press BGM ext and enter a source number 1 16 to select a music source Or press an extension button 492 n Spkr where n is the music source 1 16 If the music source is a si
25. multiple appearances of extensions Phantom extensions outside Lines and outside Line Group buttons The application of Privacy to individual telephones is controlled in system programming By default the system is private If you are in a conversation another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override In that event the other telephone may enter and leave the conversation at will If all users are provided with Privacy Release in Class of Service the system will function as non private Your telephone may be equipped with a Privacy Release and or a Privacy on Line button Ona normally private telephone Privacy Release allows other appearances of you line to join the conversation On a normally non private telephone Privacy on Line allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state Strata CTX DKT3000 2000 Series Digital Telephone October 2002 49 Redial Advanced Operation gt To use Privacy Release While on an Exchange line call press Privacy Release The LED lights red The outside line flashes at all appearances When another station user enters the outside line call by pressing a common outside Line the Privacy Release LED turns Off To add a third station press Privacy Release again the pr
26. on page 67 for instructions on programming a Flexible Button Some Call Forward features require a Pass Code entry Use the following procedure to change your Pass Code gt To change your Pass Code Press Extension button 670 ext no old Pass Code 1 15 digits new Pass Code 1 15 digits gt To use the Call Forward button sequence Follow the instructions in the following table shown under Button Sequence Some features require additional input such as Note 32 Destination If the destination is an outside number press after entering the destination The CTX accepts destination numbers of up to 32 digits Timer This is a two digit entry representing how long eight to 60 seconds your telephone should ring before forwarding the call If you enter one digit you must press after entering the single digit Pass Code A four digit code established by system programming to prevent unauthorised changes The code applies to the station to be forwarded not to the station entering the code In the following table Tone means that a confirmation tone will play at that point in the sequence Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Table 2 Call Forward Procedure Feature Button Sequence Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call
27. outgoing line without going through an attendant or operator See your CTX System Administrator for details From outside the system dial the public telephone number assigned to DISA The call will be answered and you will hear CTX dial tone If you do not dial within 10 seconds the line disconnects When you hear dial tone dial an extension or an outside line If you dial an outside destination you may need to enter a security code provided to you by the CTX System Administrator When you hear the tone enter the security code If accepted the call will proceed If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary extension For example a station s DSS button LED shows busy light steady red when the station 1s busy on a call on any button idle but all appearances of the station s extension are in use by other stations When the station is in DND the LED flashes red gt To connect directly to another station s extension 1 When connected to a line or another station press DSS The original party is put on hold You can call a station even if the DSS LED shows busy steady red Announce the call o
28. page announcements See All Call Page on page 48 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the unit activated to perform this function Among other applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office gt To override call forward with the console s associated telephone 1 Press Cnf Trn or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting gt To override call forward with your DSS Console Press the station DSS button set for Call Forward Night Transfer Button This button enables a pre programmed station to place the system into Day Day2 or Night Mode See your System Administrator for information on the settings for Day Day2 or Night Mode Usually these modes will transfer calls to a designated location or voice mailbox depending on programming 1 Press Night Transfer 2 Press the desired Mode number Press 1 for Day Mode LED remains off Press 2 for Day2 Mode LED flashes red Press 3 for Night Mode LED is solid red 84 Strata CTX DKT3000 2000 Series Digital Telephone Oct
29. the figure to the right are examples only First DADM Second DADM 80 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 DADM DSS Console DSS Console DSS Console The Direct Station Selection DSS console operates alongside of a digital telephone to provide 60 TOSHIBA additional buttons The 3000 series telephone requires a 3000 series DSS the 2000 series telephone requires a 2000 series DSS An example of the DDSS3060 is shown right The DDSS2060 not shown looks similar and has the same button LED functions The buttons can be programmed as DSS outside Line All Call Page Night Transfer and Station or System Speed Dial LEDs on the DSS light or flash red or green depending on the status Note Button numbers in the above figure are examples only DSS Buttons DSS buttons can appear on both the DADM and DSS Console Each DSS button is associated with a particular station in your telephone system DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or when the associated station is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blin
30. to your telephone The call remains camped on to your station indefinitely Ifthe held party hangs up the call is released 2 Repeat Step 1 to place additional lines on hold Note See the Call Pickup section to pick up a call on hold from another extension Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it While on a call press Hold twice That line s LED flashes green while appearances of the line at other stations are steady red in use Automatic Hold This feature enables you to place a call on hold by pressing another Line button no need to press Hold Make sure this feature is programmed on your system if not existing calls will drop gt While on a call press another extension button to receive originate a new call The accessed line s LED flashes in use The first call is put on hold and your extension s LED flashes You can also switch between calls without having to press Hold Consultation Hold 1 While on a call press Cnf Trn The call goes on hold 2 Dial another line 3 Transfer the call or return to the held call by pressing its Line button 18 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Basics Volume Control Volume Control gt To adjust the handset volume Press the Vol A to increase volume and Vol V to decrease volume during the call When you hang up the volume returns to the default setting To adjus
31. 2 Advanced Operation Automatic Busy Redial Automatic Busy Redial After reaching a busy outside number you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals The system repeats the redial until the destination is no longer busy This feature may not be on some telephones on your system Automatic Busy Redial is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialling the number To activate Automatic Busy Redial 1 When you reach a busy number press Auto Busy Redial or Cnf Trn 441 The LED flashes red You hear confirmation tone Hang up or press Spkr The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs flash green Lift the handset or press Spkr and wait for the party to answer If you do not pick up the handset or press Spkr within recall timeout five to 60 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects gt To cancel Automatic Busy Redial Press Auto Busy Redial or extension 442 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 27 Automatic Callback Advanced Operation Automatic Callback When you reach a busy station you can set A
32. 5 BOB TDON U CAROL FFRED M CUST SERVGRAY W PREVIOUSMORE EXIT CALLING 3200 DKT3014 LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection described above 1 Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen 2 To view the following pages press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number and displays its directory information Internal Directory and External Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 7 on Page 65 for instructions on entering letters numbers and punctuation from the dial pad 1 Press the INTERNAL DIR or EXTERNAL DIR Soft Key to view the first screen FRED J NO 3371 INPUT THE NAME EXITFIND 2 Begin by entering the name see eae ae Table 7 and pressing the FIND Soft Key B j LEFTRIGHT EXITFIND Strata CTX DKT3000 2000 Series Digital Telephone October 2002 63 Directory and Speed Dial Listings DKT3014 LCD Features If you ent
33. CTX DKT3000 2000 Series Digital Telephone October 2002 15 Conference Calls The Basics Conference Calls You can conference together up to eight parties including your own with up to six parties being external network lines The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions The person who initiates the conference call is the Master If after the conference 1s established and the Master exits the conference the first station to have been added to the conference becomes the Master gt To conference calls l 2 3 While on a call press Cnf Trn You hear dial tone and your Line LED flashes green Call another station or outside line When the called party answers press Cnf Trn If you receive a busy tone or no answer press Cnf Trn again to return to the original connection All parties are conferenced If the second call was placed on a Line that appears on your telephone the LED also flashes green Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference call the call will be disconnected gt To transfer conference control 1 Do Steps and 2 above to add t
34. Call Recording 60 Advanced Operation Strata CTX DKT3000 2000 Series Digital Telephone October 2002 DKT3014 LCD Features This chapter shows how to use the DKT3014 SDL shown below large screen directory display and individual name searches TOSHIBA FRED S NO 3371 FEB 19 MONDAY 12 00 i y i DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR p000080 DKT3014 SDL Telephone Strata CTX DKT3000 2000 Series Digital Telephone October 2002 o 2 T 000000 61 Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu idle state is shown below FRED S No 3371 3 FEB 19 MONDAY 12 00 Direct Station Selection DIRECT SS Scrolling System Speed Dial l EU SYSTEM SD Directories Personal Speed Dial l PERSONAL SD Search by Ej Direct Station Selection EXTERNAL DIR E Initials System Speed Dial E INTERNAL DIR k Soft Keys Direct Station Selection DKT3014 LCD Features 5860 This option displays all named stations in alphabetical order 1 Press the DIRECT SS Soft Key to view the first screen 2 To view the following page press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number 62 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 FRED J NO 3371 MAR 18 MONDAY 01 3
35. Dial numbers and other user programmable functions Chapter 6 DADM DSS Console explains how to use these consoles with the digital telephone Appendix A Centrex Application describes the Centrex features which may be available with your Strata CTX system Appendix B Button Labels lists the feature button designations of the 3000 series digital telephone models Notes to Users Index Strata CTX DKT3000 2000 Series Digital Telephone October 2002 vii How to Use This Guide Introduction How to Use This Guide This guide provides in depth instructions for the DKT3000 and DKT2000 series digital telephones and their features Most telephone users can use the Strata CTX 3000 2000 series Digital Telephone Quick Reference Guide instead of this guide Conventions Conventions Description Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A f station is considered busy when all extensions are being used Extension Number Note The naming convention for DKT assignments within Toshiba is
36. Forward Override DSS Override c ccsssscesssscessscesssccesseesssecessseessssseessecesssatensees 84 A catch cy Bae Sand eae bea tach tt octane fen ed ted Saal soc a 84 Appendix A Centrex Application Flexible Directory NUnberno id ti laa id 85 Centrex Feature BUS A a ta me eu eta 85 Ringing Repeat sinerat n ea a eaaa aa a a a aaar Met w lashed a eiad 86 Delayed Rinsing don n a e doo 86 Appendix B Button Labels Notes to Users Index Strata CTX DKT3000 2000 Series Digital Telephone October 2002 v Contents Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Introduction This user guide describes how to use the 3000 series and 2000 series digital phones for Strata CTX systems Also discussed are Digital Add on Modules DADMs and the Direct Station Selection DSS Console Organisation Chapter 1 The Grand Tour provides an overview of the digitial telephones Chapter 2 The Basics covers the basic telephone features that you need to know Chapter 3 Advanced Operation includes an explanation of Soft Key operations Features are presented alphabetically and when applicable include LCD information Chapter 4 DKT3014 LCD Features explains how to use the DKT3014 SDL features It also includes a guide to the Stratagy ES voice mail Soft Keys Chapter 5 User Programming provides instructions on programming Flexible Button features setting One Touch buttons changing Personal Speed
37. IN 4 Index T tone signalling 10 tone pulse dialling 53 transfer 15 travelling class override 76 two tandem exchange line connection 17 U user programming 67 69 76 V voice first signalling 10 voice mail access codes 76 call record 58 conference 17 direct transfer 54 volume control 76 77 voluntary account codes verified non verified 26 Strata CTX DKT3000 2000 Series Digital Telephone October 2002
38. OCA requires the addition of a special circuit board inside the DKT speakerphone gt To make an OCA call Manual Dial an extension When you hear busy tone press 5 and after one long tone you can talk through the speaker of the destination telephone The person you are calling has answering options described below gt Automatic If your telephone and the extension you are calling have been programmed for Automatic OCA you can talk through the speaker of the destination telephone without hearing the busy tone and without dialling 5 gt To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press Msg to toggle between the new and original callers You talk to the new caller for as long as you hold down Mic When you release the button you return to the original caller In both cases neither caller can hear the other Your LCD indicates which station or Exchange line you are connected to gt To answer a Speaker OCA call 1 While you have a handset call in progress and you hear one tone this indicates that a second station is calling The second caller connects to the speaker in your telephone The Spkr LED flashes and the Mic LED lights You will be speaking to the first caller through your handset and the second caller through the microphone Press Mic the Mic LED turns Off You will no longer be talking to the second calle
39. Press Group Page and enter the Group number 01 16 Or press extension 31 and enter the zone number Answering a Page To answer a Group Page lift the handset off hook press extension 5 35 and enter the Group number To answer an External Group Page lift the handset off hook press extension 5 36 and enter the Group number All Call Page You can make an All Call Page to telephones assigned to the All Call Page Group Stations are assigned to the All Call Page Group in system programming 48 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Privacy gt To make an All Call Page 1 With the handset off hook press All Call Page or extension 30 This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up gt To answer an All Call Page Lift the handset off hook press extension 5 35 Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices To make an Emergency Page lift the handset off hook press extension 37 To make an Emergency Page to a group lift the handset off hook press extension 38 and enter the Zone number Privacy Privacy controls the ability of more than one person to use the same extension or Exchange line at the same time Privacy applies to
40. Telephones DKT 3014 SDL pa Voice Mail Functions ACCEPT Confirm automatic copy destination ADD ADD ADD Create a Guest Mailbox ADD DESTS Additional Destinations ADD MBX ADD ADD Add a mailbox to the list ALL MSGS Copy All Messages AM AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup rewind BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting toggle CALL SCREEN Change Call Screening On Off CANCEL Cancel recording CANCEL MSG CANC CNCL Cancel message and select new destination CHANGE Change notification digits CHG GREETING GRT GRT Change Greeting CONT DELETE Continuous Delete CONT PLAY Continuous Play DATE 8 TIME DATE Message Date and Time DELAY TIME Set Delay Time DELETE DEL DEL Delete the message guest mailbox DELETE MBX DEL DEL s a mailbox from the personal distribution DELETE MSG Delete message Future Delivery Review DESTINATION Enter automatic copy destination DIRECTORY DIR DIR Directory plus name Strata CTX DKT3000 2000 Series Digital Telephone October 2002 55 Voice Mail Soft Keys Advanced Operation Table 6 Soft Keys for CTX Digital Telephones continued DKT 3014 SDL HE 2n a tense ia Voice Mail Functions DND DND DND Change Do Not Disturb On Off Enable Disable ENABLE DISABLE e Notification template toggle e Automatic copy END TIME Set copy End Time FOLDERS FLDR New Save
41. The fixed buttons on your dial pad enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics Flexible Buttons Your telephone can have 10 14 or 20 Flexible Buttons shown in the illustration on the previous page that can be programmed to do many button functions including Line is used to access an outside line Primary Extension is your extension button Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button Feature Access Buttons enables you to store features onto a single button One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button Note See Table 12 on Page 87 for a complete list of Feature Access Buttons and One Touch Buttons Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows _ F ALL 202 2 Desk Clock and Calendar in idle mode G ala AUG 08 MON 03 56 Call Duration during an outside call Mode Page Scroll Feature z 5 LCD Control Operational Advisory and Notification Buttons Soft Keys messages 5800 LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT3000 series LCD Control Buttons consist of Mode Page Scroll and Feature When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt
42. U2F REMU 31 32 h3 113 ls 113 26 26 l 20 l 20 PACU2F PACU3F 07 las 34 es ss 25 eo 20 60 60 RSTU3F ASTU os 10 24 28 24 les 11 15 59 62 52 1 52 Values indicate a transmission loss 4 3 Loudness Rating The table below lists the measured loudness rating of the Toshiba proprietary terminals SLR and RLR 0km PSTN All values are dB Table A 5 System Port Type PDKU2A BDKU BDKS ITS A SLR RLR PCOU2F RCOU3F 1dB 50B to 16dB RPTU1F RPTU2F RBSU1A 6dB 2dB to 10dB PEMU2F REMU 4dB 20B to 14dB PACU2F PACU3F 8dB OdB to 9dB A 8 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Index A abandoned call numbers see Call History 34 about this book conventions viii how to use this guide viii organisation vii related documents ix access codes 69 72 account codes 25 69 72 calls 25 forced 25 verified non verified 25 add on module DSS console 79 advisory messaging 75 alert signalling 27 all call page 48 alphanumeric entry 64 ANI 34 answering calls 11 attendant console 72 automatic busy redial 69 72 callback 28 callback cancel 69 72 hold 18 line selection 10 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 automatic hold 18 B background music BGM 29 69 72 busy override 46 button labels 87 programming 69 buttons 3000 series LCD 3 6 DSS on ADMs and DSS consoles 81 extension viii fixed 3
43. a A OO data AE E a ea a 18 Cons ltation Hold sesia eeaeee aa oy Sauces ve eae Er ena gos a ae aP a seam eases 18 Volume Control AA a a SS are OP E a a E a O E eee eee 19 LCD Contrast Adjustments gate cerca ssercedara tence east age aeawbeseucosunneavunasssansas auses oceans woes ah asaeneceenesemunmaataans 19 Chapter 3 Advanced Operation A A ct nae ee geek ou tea as ene eaa ns aaa uate RTs CRA 21 SO ch are ee OD A 22 S ft Key EXA hes ii Az 23 Advisory Messages A n 24 Account Ode Call id in 25 Venfied Non Venfied Account Codes sevioincananndinidccdndadas ciesae s dds sedeladsedessdiasovasdhessess sssadeecdas 25 Porced Account Codes A ls 25 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Contents Voluntary Account Codes Verified Non Verified cooooccnocccocccononononconncconocnnn cono noo nocnocnnnnonnnos 26 Automatic Busy Redial sidad 2T Automatic Callback isene AA A tc 28 Background MuSiC 5a lets ives taste o att oaantl 29 EE OTN N LOARER EA E EA NE E ac walac prea tu vated AE 30 Syste O RS 30 SAONA A A adie ale nits niin a aol acini ci anata tesa 30 Call Formada AA A AA E daa bate Das gia 30 Call Forward Settings a A 31 Call ESTOT a aae e e a A a a E AA E AR 34 CAMPO PD a aca te 35 EIA AEA aE T o DEE O AR E 36 Group PickUp sa oa 36 Caricias 37 Call Wating A AAA AA AA AA and A a di 38 Direct Inward System Access DISA scien ieee aueeeiees 39 Direct Station Selection Buttons Hotline oo cece ceececeess
44. all 911 Ringing Flash Short 450 Flash Long 451 LCD Language Change 495 Language No LCR Outgoing Call 9 Message Waiting MW Release a received MW 409 Retrieve a received MW 408 a peti another Station 63 Ext no Cancel MW at another Station without 64 Ext no 74 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 User Programming Table 10 Feature Access Codes continued Feature Codes Feature Feature Access Code Sequences Messaging Advisory Advisory Message Activation 411 Message No Advisory Message Cancellation 412 Network Access Code Private Network 8 Private Network No Night Ring Answer 5 39 Off hook Call Announce Manual Mode Voice First 2 Tone First 1 24 or 12 Override Busy Do Not Disturb 2 Executive 3 Paging Page All Groups H30 Page Individual Groups 31 Group Number Emergency Page Individual Group 38 Group Number Emergency Page All Groups 37 Answer Page All Groups 5 35 Answer for External Group Page 5 36 Zone Number Repeat Last Number Dialled 0 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 75 Feature Codes User Programming Table 10 Feature Access Codes continued Feature Feature Access Code Sequences Speed Dial Register 66 Stat
45. ard Busy Press to forward calls immediately to another station or voice mail device when your station is busy or in the Do Not Disturb mode Call Frwd Busy NAns Call Forward Busy No Answer Press to forward calls immediately to another station or voice mail device when your station is busy or in Do Not Disturb mode Also forwards calls when your station is not answered after 8 60 seconds set at your station Strata CTX DKT3000 2000 Series Digital Telephone October 2002 87 Delayed Ringing Table 12 Button Labels Feature Button Definitions continued Button Definitions Call Frwd No Answer Call Forward No Answer Press to forward calls to another station or voice mail device when your station is not answered after 8 60 seconds set at your station Call Frwd External Call Forward External Press to forward Private or DDI line calls to an external or internal telephone number Caller ID Caller ID Press to view the Call History list may include name number date status Directed Pickup Call Pickup Press to initiate a ringing Directed Call Pickup of outside line extension and page calls Do Not Disturb Do Not Disturb Press to lock your station in or out of the Do not Disturb mode Direct Station Selection s Press to ring a preselected station The LED associated with 253 each DSS button provides the status idle busy of the station as
46. be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone Ifusing the Tone signalling mode you hear successive ring tones Announce the call With Tone signalling you would have to wait for the called station to answer before announcing the call Hang up The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if on a extension button it goes idle When the called station answers the call the DSS LED stays steady red and the Line LED becomes steady red If the station does not answer before a period set in system programming the call recalls your station Strata CTX DKT3000 2000 Series Digital Telephone October 2002 DADM DSS Console DSS Console Call Transfer with Camp on You can transfer a call to a busy station from either a DSS console or an DADM Use the DSS to transfer the call even though the DSS LED associated with the station you are transferring to is red gt To transfer call to a busy station 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings th
47. cally treated as an Emergency Call and directed to an emergency destination The station may have partially dialled a number or have dialled no digits at all Each station is programmed with its specific emergency ringdown destination A station number or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Language Codes This feature enables you to change the language sent from the Attendant Console or from a PC See your CTX System Administrator to find out if your telephone is programmed with the ability to change languages gt To change the Language Display Enter the Change Language access code 495 the Language Code see below 1 English date format MM DD YY 2 British English DD MM YY 3 French DD MM YY 44 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Off hook Call Announce Off hook Call Announce Off hook Call Announce OCA enables you to complete a call to a busy digital telephone Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad The destination telephone must be programmed to accept an OCA The announcement may be delivered over the handset or the speaker Handset OCA Announce can operate on any digital telephone Speaker
48. d message folder FORWARD FWD FWD Forward the current message FUTURE DLVR Set Future Delivery Future Delivery Review GO FORWARD Go forward advance GUEST MBXES GST GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax all faxes in folder IMM THS FAX SND1 Immediate Fax current fax doc MARK PRIVAT PRV PRV Set Private status On Off MARK URGENT URG URG Set Urgent status On Off MSG FOLDERS FLDR FLDR Manage Personal Folders MSG NOTIFY Change message Notification MULTI ENTRY MULTI MULTI Multiple Destinations NAME RECORD NAME NAME Record your Name NEXT NEXT NEXT Play next message NEXT MSG Play next message Future Delivery Review NEXT NAME NEXT NEXT Play next name PAUSE PAUS PAUS Pause recording PAUSE PLAY Pause playback PER DST LST LIST LIST Manage Personal Distribution Lists PERSONAL LIST LIST LIST Personal distribution list 1 25 PM PM 56 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Voice Mail Soft Keys Table 6 Soft Keys for CTX Digital Telephones continued DKT 3014 SDL poet FF ae P A Voice Mail Functions PREVIOUS Play the Previous message PREV MENU PREV Return to previous menu REC COMMENT COMM COMM Record a list Comment RECORD REC REC Record REENTER Re enter automatic copy destination REENTER NAM REDO REDO Re enter name or Exit REPLAY Replay current message REPLY RPLY RPLY Reply to the cur
49. e Master can control the VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press Cnf Trn You hear dial tone The extension LED flashes conference rate Dial an outside line access code and outside telephone number After the party answers press Cnf Trn The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not answer press the flashing extension button to return to the original connection press Cnf Trn Hang up The extension LED flashes exclusive hold rate and the two lines are connected The LED turns Off when the parties hang up To supervise a tandem call press the extension button If the parties have finished hang up or if the parties are still talking press Cnf Trn and hang up Both Line LEDs turn Off and the connection is released If your telephone company provides auto disconnect the connection may release automatically when the parties hang up If not the lines must be supervised to be disconnected Strata CTX DKT3000 2000 Series Digital Telephone October 2002 17 Hold The Basics Hold 1 To place a call on hold press Hold Your LCD shows the line on hold The held Line s LED flashes green while appearances of the line at other stations flash red To return to the held call press the held Line button Ifyou do not return to the held call within a specified time it rings back
50. e called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a extension button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note Ifthe busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back Call Answering Outside Line If your DADM or DSS console is equipped with a Line button you can answer outside line calls from the DADM or DSS console as you would from a digital telephone To answer an incoming outside line call to a DADM or DSS Console press the flashing Line Speed Dial Your DADM or DSS console may be equipped with SD Speed Dial buttons that can be programmed to dial telephone numbers or to access features SD buttons on either the DADM or DSS console function like SD buttons on digital telephones Strata CTX DKT3000 2000 Series Digital Telephone October 2002 83 DSS Console DADM DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console SD if programmed on either the DSS console or the DADM can be used for
51. ecesscecesseecesececesseecsseeeceseeesseeeesseeeesaes 39 Distinctive Riiie a a e a ia ah a e oth aa ele 40 DO Not Distant td ida 40 Setting DND for Another Extension ooooconnonncononannnnonononnnconanannn cono ncnnnconancono conan cnn nona coa rcna nacos 41 DS Ec A EAE EE E E EOE Mee ne MERON BRN ats ROY AE MOE Ee MEMEO Fo Ears R Ra re 42 a PHONE S A O asda ae EA 43 Emergency RINgdOWN sega secs eae coe ksh acin ces coca aa ca eRe Sata ee ences aos ate Gd aa 44 MANOA A A a A E EENT 44 Off hook Call Announce A a a Mae aa A Ra 45 Override Calls it A o dic 46 BUSTO A A A aes 46 Do N t DST de sd dolo ll alo 46 Executive A A aat 47 Class OL Service OVeride 6 a srestee Gov dE 47 Privacy OM A IN 48 RNA 48 Answering a Piritu cd isidro 48 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 iii Contents Palle Call Page A A Ate Sai Cis AA Aa Sas EO AA 48 Emergency Pase ii A badesbacshxtianiesaseecanans 49 PHIV ACY A A ta 49 RI a Saas a aka eaten Daa tee Pasha ch etal atcha aa Naa Sah alate 50 Se Ctl Ta a A a a rasa ot ss esc se Seacies gs Beeson Sosa one ona God Bae 50 Making a Call Using Speed Dial Ls abs 51 Storing a Station Speed Dial NUDE il 51 Advanced Speed Dial Operation ui A A DA 52 Tone Pulse Dialling mareni nanoia A aia 53 Voice Mail Direct Transfer A waeomnasnetets 54 Voice Mail Soft Keysin nnn o O bat 54 EB eT EE E EE E E AA E nm UE 58 Other Voice Mail Feat r S aut 59 Chapter 4 DKT3014 LCD Features
52. ered B all names beginning with B oni KOA are listed You can press the MORE Soft Keys to j view adjacent pages BAKER GBALL F BAWLER SBRETON 3 To select someone from the list press the Soft Key next to the name The directory information PREVIOUSMORE displays gt EXITFIND 4 Press the Soft Key next to the person or dept you E FRED J NO 3371 wish to call The system calls and displays the 00 00 01 directory information CONFERENCE 5 Press any key to return to the idle screen or from TAGE the directory listing screen press EXIT to return to idle Alphanumeric Entry You can enter alphanumeric characters from the dial pad to refine a name search in the 1 Internal or External Directory see example al a a Example Press the for A Press the again for B etc Refer to the table for other characters below and Table 7 pDA al x lt N PQRS a 5859 64 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 DKT3014 LCD Features Directory and Speed Dial Listings Table 7 Dial Pad Alphanumeric Characters Press Dial Number of times to press the dial pad Pad Buttons bution 1 2 3 4 5 1 z E 1 2 A B C 2 3 D E F 3 4 G H l amp 4 5 J K L E 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W Xx Y Z 9 0 amp 0 To add a space or move one character to the right press the RIGHT Soft Ke
53. ess the Caller ID button The Caller ID LED lights green and the latest record displays Press Vol A for the next record press Vol w for the previous record To view the call date time and status press Page press again to toggle to call name number 34 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can Hang up and retrieve the parked call at a later time Originate another call Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved 1t will recall to the parking station and one of the following occurs Ifyour station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station Ifyour station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD Strata CTX DKT3000 2000 Series Digital Telephone October 2002 35 Call Pickup Adva
54. etails Strata CTX670 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 296mm Height 254mm Width 672mm Width 672mm Depth 270mm Depth 270mm Weight 14 1kg fully equipped Weight 13 2kg fully equipped Warning This is a Class A product In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures A 4 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Notes to Users Type Approval Step 3 Type Approval Toshiba Information Systems UK Ltd TIU hereby declares that the Strata CTX product complies with the requirements of the EC Directive 1999 5 EC aka Radio amp Telecommunications Terminal Equipment directive A manufacture s Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market The Strata CT is classified as Call Routing Apparatus it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating calls Table A 2 below lists the intended purposes of all the system interfaces Table A 2 Interface Type Network Service PCOU2F RCOU Analogue Loop Calling Unguarded Lines PD7002 RPTU1F RPTU2F Euro ISDN30 service Approved to TBR 4 amp TBR12 RBSU1A amp RBSU2A Euro ISDN2 service Approved to TBR 3 Analogue 4 wire Private Circuits
55. etrieve Ext button 32 Orbit Number System Orbits 7000 7019 Call Pickup Incoming Group Pickup Ext button 5 34 Incomin g Directed Extension Pickup Ext button 5 5 Ext Number to be picked up Incomin g Directed Group Pickup Ext button 5 32 Group Number to be picked up Incomin g Directed Extension Pickup Ext button 5 22 Ext Number On hold Local Retrieve Ext button 5 71 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 73 Feature Codes Table 10 User Programming Feature Access Codes continued Feature Feature Access Code Sequences On hold Remote Retrieve Ext button 5 72 Remote Ext No On hold Outside line Retrieve Ext button 5 73 Line on hold On hold Directed Extension Retrieve Ext button 5 74 Ext No on hold Incoming Any External Call Ext button 5 9 Conferencing Three Way 494 Dialling Dial 441 Dial 440 DISA Security Code Change 658 old Security Code 1 15 digits new Security Code 1 15 digits Do Not Disturb Local On 6091 Local Off 6092 Remote On 6191 ext no Pass Code Number Remote Off 6192 ext no Pass Code Number Door Lock Control 12 Door Lock Number Door Phone Calling 15 Door Phone No 01 24 depending on system size Emergency C
56. ference mode The LCD prompts you to access an Exchange line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enables you to enter a Page Group number 01 16 RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns telephone to the idle state RTRN Terminates a feature operation and to return to a previously displayed state STA Adds a station to an existing call while in the Conference mode The LCD prompts you to dial a station number after you press this key TALK Makes a voice announcement to a called station that is ringing TRNS Initiates or completes a Transfer while on an outside call Press once for an immediate or announced transfer depending on system programming Pressing TRNS again completes the transfer 22 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Soft Keys Soft Key Example When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature Here s an example of how Soft Keys work 1 When an outside call is in progress the LCD appears as shown on the right 00 01 01 c G CONF Conference rompie ee Prompts a e5 e5 ES Se PAGE Paging LCD Control Buttons Soft Keys 2 Ifyou select CONF press Page the display changes as
57. find out the names and locations of your system s door phones and record them below poon Name Location zeer Phone Phone Name Location To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes green in use and you are connected to the door phone Or to pick up door phone calls ringing someone else s telephone press your extension 5 5 directory number of the ringing phone Strata CTX DKT3000 2000 Series Digital Telephone October 2002 43 Emergency Ringdown Advanced Operation gt To call monitor a door phone 1 With the handset off hook press an extension button You hear dial tone and the LED flashes green in use 2 Press 15 hear three tone bursts then enter the door phone number 01 24 depending on system size A two way talk path exists between your telephone and the door phone The door phone will not ring You can audibly monitor the area around the door phone gt To call from a door phone 1 Press the door phone button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the direction of the door phone Emergency Ringdown If a station remains off hook for a programmable period it can be automati
58. first ringing that person s telephone gt To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn You hear feature dial tone 2 Enter 407 You hear entry tone 3 Enter the VM mailbox number usually the same as the extension number then press The call transfers immediately and your extension becomes idle Voice Mail Soft Keys This section provides simple definitions of the Stratagy ES Voice Mail Soft Keys Once your telephone is connected to your Stratagy ES voice mailbox the LCD displays the Stratagy ES Main Menu options shown in Table 5 below You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone Table 6 shows a sample of some of the available Soft Keys For more information on Stratagy ES voice mail features refer to the Stratagy Voice Processing User Guide Table 5 Stratagy ES Main Menu Soft Keys for CTX Digital Telephones DKT 3010 SD DKT 2010 SD DKT 3014 SDL DKT 3020 SD DKT 2020 SD Voice Mail Functions PLAY MSGS PLAY PLAY Play Messages SEND SEND SEND Send Messages MANAGE MBX MGMT MGMT Manage Mailbox EXIT Exit Mailbox HANGUP QUIT Disconnect from Stratagy ES 54 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Voice Mail Soft Keys Table 6 Soft Keys for CTX Digital
59. g strings usually telephone numbers Press the fixed Spdial button or the Speed Dial feature button The LCD shows DATA PROGRAMMED If you want to enter another number press the fixed Spdial button or the Speed Dial feature button The LCD shows SPEED DIAL MODE Pressing Spdial or the Speed Dial feature button again toggles you between User Programming and Speed Dial mode Lift and replace the handset to exit User Programming altogether Strata CTX DKT3000 2000 Series Digital Telephone October 2002 51 Speed Dial Advanced Operation gt To store a Station Speed Dial Number using an Access Code 1 2 Dial 66 The display shows SPEED DIAL and you hear Entry Tone Dial the Station Speed Dial number 100 199 The LCD shows your digits and you hear Entry Tone Note Selected telephones may have the ability to change System Speed Dial numbers Follow this procedure but specify a System Speed Dial number 200 999 instead Enter the destination digits then press The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone Release the telephone To enter another number repeat the process starting with Step 1 CTX System Administration The third method of storing station Speed Dial numbers is via your CTX System Administrator who can establish your Station Speed Dial number through administrative software and associate a name with it This name is used by the Directory Diall
60. he line to which you wish to transfer conference control See previous Note Announce the call and hang up to transfer it This station now becomes the conference master with the ability to add or delete parties gt To hold a conference call 16 Ifyou are the Conference Master press the Hold key once or twice for Executive Hold to place the conference call on hold The other parties can continue with the conference Music on hold is suppressed and your extension LED flashes green You can rejoin the conference at any time by pressing your extension button When you return you retain Master status Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call gt To add Voice Mail to a conference call performed by Conference Master 1 2 Press Cnf Trn to place the current call on Consultation Hold Dial the voice mail VM extension number then enter the VM mailbox and security code This adds the voice mailbox to the conference Press Cnf Trn to reconnect to the original party You can continue to add conference members by pressing Cnf Trn and dialling another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only th
61. in the Speed Dial Number shows a P without specifying the duration In this example you would see PP To Use a One Touch Button Press the One Touch button Setting Changing a Personal Speed Dial Code See Storing a Station Speed Dial Number on page 51 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 71 Feature Codes User Programming Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature Table 10 Feature Access Codes Feature Feature Access Code Sequences Account Code Cnf Trn 46 Account code digits Attendant Console 0 Automatic Busy Redial On 441 Automatic Busy Redial Off 442 Automatic Callback Cancel 431 Background Music Telephone Speaker On Ext button 490 source number Telephone Speaker Off Ext button 491 External Speaker On Ext button 492 source number External Speaker Off Ext button 493 Call Forward Any Calls Internal and External All Call Ext button 6011 Dest No Busy Ext button 6021 Dest No No Answer Ext button 6031 Dest No Timer Busy No Answer Ext button 6041 Dest No Timer Cancel Ext button 6051 Call Forward Incoming Line Calls All Call Ext button 6013 Dest No Busy Ext button 6023 Dest No No Answer Ext button 6033 Dest No Timer
62. ing feature of DKT3014 large display telephones Advanced Speed Dial Operation Special Characters Speed Dial Numbers may include 0 9 and Pause When using the Access Code input method see above it is also necessary to use to indicate you have finished entering the destination number This creates 14 functions to be input from the 12 buttons on the dial pad Long Speed Dial Numbers 52 Speed Dial Numbers are stored sequentially in memory areas capable of holding 32 digits If you exceed 32 digits the excess are stored in the next higher area and consume the next sequential Speed Dial Number You can dial the entire string by entering the original Speed Dial Number and all digits will be sent including those in excess of 32 If that were Speed Dial Number 100 Number 101 would no longer be available You are not prevented from storing a new Number 101 but if you do Number 100 will be shortened to 32 digits Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation The numbers are defined in Table 4 Table 4 Dial String Characters Tone Pulse Dialling Entry Meaning 0 9 0 9 End of Speed Dial Number when entering via access code 66 Escape functions as an escape key indicating that the number immediately m following represents something exceptional When is used as an escape character it consumes one Speed Dial digit Entering 7 to insert a seven sec
63. ion 00 99 1 Index Number 00 99 System 2 Index Number 000 099 3 Index Number 100 199 4 Index Number 200 299 5 Index Number 300 399 6 Index Number 400 499 7 Index Number 500 599 8 Index Number 600 699 9 Index Number 700 799 Start Application 418 Substitution of Dial 440 Substitution of Dial 441 Travelling Class Override Enter Code 471 Change Code 69 Index Number old Code new Code User Programming Mode 9876 Voice Mail VM Direct Transfer to Voice Mail 407 Ext Number Volume Conirol Beep 6101 Volume Control Ringing 6102 76 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button Line LEDs light red or green and flash at varying rates to indicate call status see Table 11 Table 11 LED Indicators LED Your Station Green Other Station Red Interval Rates Extension In Use access outside line 2 seconds On 1 8 second Off 1 8 second On Off steady Incoming Call while ringing 1 second on at 10 pulses second 1 second Off one second On Off Hold outside line If u
64. ks red at a slow rate DSS buttons cannot call station Phantom extension numbers Distributed Hunt Group Directory Numbers or ACD Groups DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations Features The LED colors described in this section apply to the DADM3020 and DDSS3060 Described Flash Recall conditions apply to all DSS console models and the DADM Strata CTX DKT3000 2000 Series Digital Telephone October 2002 81 DSS Console DADM DSS Console Calling a Station To call a station s extension from either a DSS console or a DADM press the DSS associated with the station A station call with a DSS button can be made on hook or off hook and with Voice First or Tone signalling After pressing the button treat the call like any other station call made from a digital telephone DSS LEDs indicate whether the associated station is idle or busy The LED is steady red if the station is busy or ringing and is not lit if idle If all the station s PDN buttons are being used by other stations the DSS LED of the station is lit steady red but the station may be idle If the station is in the Do Not Disturb mode its DSS LED lights blinking red Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a DADM gt To transfer a call to an idle station 82 1 Press the DSS button corresponding to the station to
65. l Button just below the prompt offers access to that feature See Using Your LCD on page 21 for more information Mode is generally used as a Soft Key Pressing Page switches you from the Call Forward CF display to the User Name display Pressing Scroll advances you through information 6 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Grand Tour DKT3500 Terminal Overview DKT3500 Terminal Overview DKT3524F SD DKT3524F S DKT3512F SD DKT3512F S The above models offer a different cosmetic styling but operate in much the same way as the DKT3000 series terminals DKT3512F S DKT3512F SD Strata CTX DKT3000 2000 Series Digital Telephone October 2002 7 DKT3500 Terminal Overview The Grand Tour lolo Jo Joo Jo o lo Jo lo a 1910 lo lo 1010 19 lalalala 010 10 10 10 10 10 10 lalola la DKT3524F S DKT3524F SD Key Differences The main differences between the 3000 series and the 3500 series terminals are DKT3500 Series DKT3000 Series Number of Flexible Buttons 12 or 24 10 or 20 Number of One touch keys 10 0 Ringing LED indicator top right Yes No Button Assignments Flexible Buttons These have the 10 light grey keys to the right hand side of the Flexible Buttons The main use for these is access to speed Dial locations It is possible to program feature activation deactivation but this should
66. lection ALS When making outgoing calls you have ALS if when you lift the handset or press Spkr you hear dial tone and the Line Light Emitting Diode LED lights steady green The LCD displays the station number and the seized outside line Ringing Line Preference You answer an incoming line ringing your station by lifting the handset or pressing Spkr You do not have to press an extension button to answer Tone Signalling Internal incoming call you hear successive ring tones then lift the handset or press Spkr to answer the call Voice First Signalling Internal incoming call your telephone does not ring instead you hear a long tone then the caller s voice Talk in the direction of your telephone or answer the call as you normally would by lifting the handset or pressing Spkr Switching Signalling Check with your CTX System Administrator to see if you have the ability to change between Tone and Voice Signalling on a call by call basis If you do you can press 2 after dialling an internal telephone number to change the signalling Hot Dialling If your telephone is programmed for hot dialling you do not have to press Spkr or lift the handset before dialling internal or external speakerphone calls When you dial a number the speakerphone automatically turns on and the Spkr and Mic LEDs light Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Basics Making a Call Making a Call There are three wa
67. n button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call gt To answer a waiting call by placing the current call on hold Press Hold The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You are connected to the transferred call The extension or Line LED flashes green in use Note See your CTX System Administrator to find out if you have Auto Hold gt To answer a waiting call by disconnecting or transferring the current call gt Hang up or transfer the existing call the camped on call rings your station The camped on line rings your telephone and the Line LED flashes green incoming call Or press the flashing extension or Line The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call This disconnects the current call and connects you to the transferred call The extension or Line LED flashes green in use 38 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Direct Inward System Access DISA Direct Inward System Access DISA Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access DISA and dial an extension or
68. nced Operation gt To park a call 1 While on a call press Park in Orbit or Cnf Trn 33 The LED flashes green consultation hold 2 Specify the Park Orbit using one of the following Press and the system automatically selects a General Park Orbit between 7000 7019 The chosen orbit appears on the LCD Entera valid extension Press and the system automatically selects your extension as the orbit 3 Hang up The caller s extension or line number and the orbit number are shown If the parked call is not retrieved within a specified time the call rings back to your telephone When a parked call recalls your telephone the LCD shows the line or extension that is recalling and the orbit number To retrieve a parked call 1 Press Park in Orbit Or press your extension button 32 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a call that is ringing another station s extension a call placed on hold at another station and other types of calls When you pick up an internal call the calling station and the called station displays on your LCD Group Pickup Stations can be assigned in system programming to Pickup Groups As many as 32 groups can be created to enable you to easily pick up incoming new or transfe
69. ne You hear dial tone and the LED flashes at the in use rate 2 Press Cnf Trn 471 Dial tone stops Your LCD prompts you to enter a code 3 Enter the COS Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See your CTX System Administrator 4 Dial a telephone number Strata CTX DKT3000 2000 Series Digital Telephone October 2002 47 Paging Advanced Operation Privacy Override This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing Exchange line to station call 1 e up to three stations can be comnected to an Exchange line You can also use this feature if the station that is already connected to the Exchange line is in the Privacy Release mode Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations even if the station entering the conversation is not programmed for Privacy Override see Privacy on page 49 Paging Station users can make page announcements to telephones and external speakers Check with your CTX System Administrator to find out the zone numbers for various paging groups gt To make a Page Announcement to telephones or external speakers 1 Lift the handset press extension and enter a paging access code 2 Make your announcement then hang up gt To make a Group Page gt
70. ngle digit press before pressing Spkr If the source is omitted then the last selected music source is selected gt To cancel background music over your external paging speakers Press BGM ext Or press an extension button 493 Spkr Strata CTX DKT3000 2000 Series Digital Telephone October 2002 29 Call Forward Advanced Operation Call Forward System System Call Forward which is set in Programming automatically directs calls to a predefined location such as Voice Mail See your CTX System Administrator to determine which type of Call Forward you have as well as the Call Forward location Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone Each extension can be independently set for a different Call Forward feature You can set a Flexible Button to perform any Call Forward function see Programming Feature Buttons on page 67 for more details Call Forward must be set prior to receiving the call The following calls to your station can be forwarded Internal calls Auto Attendant calls Outside lines that ring only your station Transferred internal or incoming line calls Call Forward Categories You can set Call Forward for the following categories of calls Within these categories you can use five different types of Call Forward Settings Call Forward Any Call Forwards any call whether an internal call or incoming line call
71. ober 2002 Centrex Application A Your system may be equipped with the Centrex Application which enhances its feature capability when installed behind a Centrex or PBX system Your telephone may have access to one or more of the enhanced Centrex features listed below Flexible Directory Numbering A station s extension can be three or four digits It is therefore possible to match a stations extension and Centrex line extension number Dial the entire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Flexible Button on your telephone instead of dialling a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See your Centrex or PBX operations manual for specific details Strata CTX DKT3000 2000 Series Digital Telephone October 2002 85 Ringing Repeat Centrex Application Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone enabling you to answer appropriately for either outside inside or callback calls Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone i
72. ocess repeats gt To set cancel Privacy Press Privacy on Line to set privacy The LED lights steady red Others are blocked from entering your outside line calls when they press a common Line Or press Privacy on Line again to cancel the feature The LED turns Off Redial Use this button to redial the last number dialled from your telephone To redial the last number press Redial or 0 Speed Dial Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code Dial sequences can include telephone numbers authorisation codes passwords feature activation codes and pauses Speed Dial may be used to originate a call or invoked after a call is established There are two types of Speed Dial Station Your CTX System Administrator allocates a block of up to 100 personal speed dial numbers in increments of 10 per telephone You can create and change these numbers from your own telephone You have exclusive use of them If you have a DKT3014 large display telephone and want your named station speed dial numbers to appear on the display see your CTX System Administrator System All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the CTX System Administrator In some cases System Speed Dial will allow you to reach numbers that you would not be allowed to dial directly from your telephone 50 Strata CTX DKT3000 2000 Series Digital Teleph
73. offers access to that feature See Using Your LCD on page 21 for more information Strata CTX DKT3000 2000 Series Digital Telephone October 2002 3 DKT2000 2500 series Telephones The Grand Tour Mode is generally used as a Soft Key Pressing Page switches you from the Call Forward CF display to the User Name display Pressing Scroll advances you through information Feature will be used in the future DKT2000 2500 series Telephones The following speakerphone models belong to the 2000 series DKT2010 S 10 button speakerphone DKT2010 SD 10 button with LCD DKT2020 S 20 button DKT2020 SD 20 button with LCD shown below DKT2020 FDSP 20 button with LCD and External Microphone jack Not available in the UK DKT2001 See the Strata CTX DKT3001 2001 Digital Single Line Telephone User Guide DKT2510 S 10 button speakerphone DKT2510 SD 10 button with LCD DKT2520 S 20 button DKT2520 SD 20 button with LCD An illustration of the DKT2020 SD is shown on the next page Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Grand Tour DKT2000 2500 series Telephones TOSHIBA LCD Display Handset Mode Page Scroll LCD Control Buttons f Soft Keys Red Green LED Indicators E Dial Pad Flexible Buttons i EX ES sa e 5 a o Qui a a Sper a A t l Fixed Buttons Microphone Location DKT2020 SD Telephone Fixed Buttons The fixed b
74. on Local Retrieve 5 71 Picks up a call held on the telephone from which it is dialled Remote Retrieve 5 72 Primary Ext No Retrieves a call held on the telephone specified extension number Outside Line Retrieve 5 73 Outside Line No 1 128 Picks up a call held on the specified Exchange line regardless of the telephone placing the call on hold Must enter three digits e g 007 Directed Extension Retrieve 5 74 Ext No Picks up a call held on the specified extension number regardless of the instrument s on which it appears Strata CTX DKT3000 2000 Series Digital Telephone October 2002 37 Call Waiting Advanced Operation Notes The Primary extension number is the directory number by which the telephone set is defined Other non primary extension numbers may also appear on the telephone By convention the Primary extension number is assigned to the first button on a multi button telephone If more than one call is on hold the call on the telephone s lowest button number is picked up Ringing calls are picked up over held calls as a priority Call Waiting You can answer a call that is transferred to your station even when your station is busy When another call is camped onto your station you hear two Camp on tone beeps and the extension or Line LED flashes red on hold If a call is sent to your station when busy and your station does not have an extensio
75. ond pause would use two of 32 characters Pause 1 9 seconds If you need to pause longer than nine seconds enter additional 1 9 pause escape sequences For example to insert a 17 second pause enter 9 8 The display of a pause in the Speed Dial Number shows a P without specifying the duration In this example you would see PP Tone Pulse Dialling With some older Exchangess you may have to make calls on outside lines programmed for rotary dial pulses This feature enables you while on these lines to switch to tone dial to access remote equipment such as an answering machine requiring touchtones Note With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with touchtones gt To change Tone Dialling 1 Access an outside line 2 Dial a telephone number 3 While on the call press Tone Dial Select Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this user guide The Tone LED lights steady red and you are able to send touchtones with your dial pad The feature is cancelled when the call is completed Strata CTX DKT3000 2000 Series Digital Telephone October 2002 53 Voice Mail Direct Transfer Advanced Operation Voice Mail Direct Transfer The Strata CTX enables you to transfer a call directly to a voice mailbox without
76. one October 2002 Advanced Operation Speed Dial Making a Call Using Speed Dial 1 2 There are three ways to begin a Speed Dial Call Dial Or press Spdial on a DKT3000 series telephone Or press the Speed Dial feature key on any DKT Dial the Station or System Speed Dial Number Station Speed Dial numbers occupy numbers 100 199 System Speed Dial numbers occupy numbers 200 999 Storing a Station Speed Dial Number There are three ways to store a Station Speed Dial number including Programming Mode Access Codes and through system programming by your CTX System Administrator gt To store a Station Speed Dial Number using User Programming Mode 1 2 Press 9876 to enter User Programming Mode The LCD shows USER PROG MODE Press the fixed Spdial button or the Speed Dial feature button The LCD shows SPEED DIAL MODE If this display does not appear see your CTX System Administrator to determine if Speed Dialling memory is assigned to your telephone Press 1 The LCD shows INDEX NUMBER Enter the two digits which combined with the 1 form the Station Speed Dial Number Example Entering 09 would result in storing Station Speed Dial Number 109 The LCD shows this number in the upper left corner If there is already a number stored it appears below the Speed Dial Number Enter the desired destination It appears in the lower right of the LCD Instructions are given below for more complex diallin
77. only be used if the user has an LCD terminal 8 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Basics 2 This chapter shows you the basic operation of your DKT3000 series or DKT2000 series telephone Important The text in this chapter applies to both the DKT3000 series and DKT2000 series telephones unless otherwise noted Important Read First Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system Use the check boxes C throughout this book to mark which features you have Note LEDs on your telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 77 What s My Line Throughout this guide the word Line is mentioned For example you will be instructed to select a Line Line can be 1 Line button Pooled Line Group button EY Group Line button Line out requiring an access code where you enter an outside line or line group access code for example dialling 9 to get an outside line Check mark which Line type you have then use that selection when instructed to select a Line Strata CTX DKT3000 2000 Series Digital Telephone October 2002 9 Important Read First The Basics Which Outgoing Incoming Call Features Do Have 10 Check mark here which outgoing incoming features you have on your system 1 Automatic Line Se
78. ontents Introduction A RS How to Use This CUASI Conventions a aa Related Documents Medid aii taa Chapter1 The Grand Tour DKT3000 sertes Telephones iii Fixed Buttons onanio sesvecasxes sdcaness aa aaia aait Flexible Buttons ii Liquid Crystal Display A cate do ob etectics cases casa Biase eaten ees DKT2000 2500 sertes Telephones viii A O A ales DKT3500 Terminal Overview ds da Key DIT RTM CS A O B tton Assignments oeno EE EEEE E E E Chapter 2 The Basics Important Read Pit aa nl E ee ae ei aa aai Strata CTX DKT3000 2000 Series Digital Telephone October 2002 is 9 Contents Which Outgoing Incoming Call Features Do I Have oo cceeeececcccceseceseceeseeeseeceeecneeeeeeeenseenes 10 Makins Calls iaa 11 Hot Dialling cat tas 11 SPORE BIO E loo ds 11 A A 11 Anc a A a a ceed ast 12 LA A O aes TA 12 NE 12 Handsfree AMS Wet WACK ia based E R A R ERTE AEREA E a ATi 12 Switching Between Handset and Speakerphone ocooocococccococonccconnconononnnoonncconoconoconn conocio co nccnnnos 12 Message Waiting Le e O Lol 13 Responding to a Lit MISS A a as a iaa idas 13 Turning On Off Message Waiting LED on Another Extension ocoooconncnocnnocononcncnonncnnncnnccnncnnoo 14 Microphone O O E a O RE A oP 14 CUM daa 15 Contorno o a a SOT Cee ee eee ee 16 Adding Voice Mail to a C On ter ene da 17 Connecting Two Outside o a a 17 O 18 Exclusivo Hold sc cccsvscestecaucacentecuadevadecteshiein tae a atea a a a 18 A tomate Hold hres diurn
79. phone DKT3000 series Telephones The DKT3000 series models include 4 DKT3010 S 10 button DKT3020 S 20 button shown on the next page DKT3010 SD 10 button with two line by 24 character LCD DKT3020 SD 20 button with two line by 24 character LCD DKT3014 SDL 14 button with eight line by 24 character tilting LCD and 16 Soft Key buttons shown on page 61 All of the above Toshiba speakerphones enable you to place and receive calls without lifting the handset Toshiba LCD telephones provide easy access to frequently used features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number Call Duration Date Time of Day displays and the ability to display names and telephone numbers of outside incoming callers The DKT3001 single line digital telephone is also available see the Strata CTX 3001 2001 Digital Single Line Telephone User Guide for more details Strata CTX DKT3000 2000 Series Digital Telephone October 2002 DKT3000 series Telephones The Grand Tour LCD Display Handset _ LCD Control Buttons TOSHIBA Soft Keys Red Green LED Indicators r i a 3 logal Dial Pad ___ _ a Flexible Buttons also known as Programmable Buttons PB Fixed Buttons Microphone Location DKT3020 SD Telephone 2 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Grand Tour DKT3000 series Telephones Fixed Buttons
80. proximately 15 seconds Flexible Button Codes 68 Flexible buttons are the unassigned buttons on your keystrip that can be used to store features The number of available Flexible Buttons depends on your telephone model and how the buttons are preassigned by the CTX System Administrator See pages 3 and 6 for the Flexible Button locations The following steps enable you to program features onto Flexible Buttons for one touch feature access Strata CTX DKT3000 2000 Series Digital Telephone October 2002 User Programming Flexible Button Codes Setting Changing a Flexible Button s Function 1 E ed Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Press 9876 to enter User Programming Mode Press Hold Press the Flexible Button to set or change Enter the Flexible Button Code see Table 8 plus any optional parameters Press the same Flexible Button flashing to save the setting DATA PROGRAMMED appears on your LCD Table 8 Flexible Button Codes Feature Code Feature Code Account Code 660 On hold and Incoming 520 Automatic Busy Redial On 150 Caller ID 580 Automatic Callback 160 Cancel 290 Background Music 530 Do Not Disturb On Off 180 Call Forward CF Any Calls Door Lock Cancel 540 All Call 340 DSS Button 610 Busy 350 Flash Short 200 No Answer 360 Flash Long 210 Busy No Answer 370 One Touch Button 570
81. r although he she can still speak through your speaker Press Mic again to reconnect to the second caller You can toggle as often as you choose If you do not want the first caller to hear your conversation with the second caller cover the mouthpiece of your handset Strata CTX DKT3000 2000 Series Digital Telephone October 2002 45 Override Calls Advanced Operation Override Calls The available override features are Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting The Busy Override BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered This option applies to the station receiving the muted ring The muted ring can be sent to the telephone speaker or to the telephone handset headset and speaker gt To use Busy Override After reaching a busy station press 2 A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station you have called is in the DND mode OCA is possible to DND stations from stations that are programmed for DND Override gt To use DND
82. r transfer the call by hanging up or pressing Release Note You can transfer the call to an idle or busy station Strata CTX DKT3000 2000 Series Digital Telephone October 2002 39 Distinctive Ringing Advanced Operation Distinctive Ringing 1 Press 9876 to enter User Programming Mode 2 Press a Line button The Line LED is steady green Note The INT key should be pressed External Call will appear in the LCD display Press the HOLD button to toggle between Internal and External setting 3 Enter one of the following ten distnctive ring tones 01 02 Internal ring tones 11 18 External ring tones Note Any of the ring tone options can be set for either Internal or External calls 4 Press the HOLD key to store Lift handset to return to the idle state Do Not Disturb If your station is in Do Not Disturb DND mode internal external and transferred calls do not ring your station and Off hook Call Announce calls are denied You can continue to make calls while in the DND mode When originating a call in DND mode you will hear a short burst of interrupted dial tone followed by continuous dial tone You can start dialling at any time during either tone If you put your Primary extension into DND mode all calls to that telephone are rejected If your extension is set for Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Prima
83. r you do not answer the call within a designated time set by you when you enable the feature Call Forward Busy DND No Answer Forwards all calls to your station immediately whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature Your station can be programmed to bypass Call Forward No Answer when receiving Voice First handsfree calls Callers can activate ringing and Call Forward by dialling 1 during their voice announcement On tone first systems if your PDN appears on more than one button on your telephone Call Forward Busy forwards calls only when all PDN buttons are in use if there is an idle PDN it flashes or rings when called On voice first systems Call Forward Busy forwards all calls any time your telephone is in use and or any time all of your PDNs are in use by other telephones Call Forward Cancel Cancels the set Call Forward feature Notice that each category of Call Forward has a different code for cancelling Strata CTX DKT3000 2000 Series Digital Telephone October 2002 31 Call Forward Advanced Operation Station Call Forward Procedures The following table contains Call Forward Button sequences You can do a Call Forward function by one entering the button sequence as described or two by programming a Flexible Button to perform the sequence See Programming Feature Buttons
84. rced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding gt To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after dialling the telephone number alerting you to enter the Account Code 2 Enter the account number When the number of digits designated for account codes has been entered the number will be checked against the verified list if chosen and the call will continue as normal If the number of digits entered for the account code is not reached or the verified code does not match then re order tone is heard and the call is rejected You can bypass Forced Account Code requirements with three emergency numbers including 999 See your CTX System Administrator for these numbers 1 999 2 3 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 25 Account Code Calls Advanced Operation Voluntary Account Codes Verified Non Verified Voluntary Account Codes are optional They can be entered during a call and are used for tracking selected calls using Station Message Detail Report SMDR call detail recording option If the system is set for Verified Account Codes station users must enter a specific code when entering the Voluntary Acco
85. rent message RE RECORD RREC RREC Re record RESET PWORD RSET RSET Reset Guest Password RETRN RECPT RTRC RTRC Set Return Receipt request On Off REVIEW REVW REVW Review recording guest mailboxes REVIEW LIST REVW REVW Review current list REV OPTIONS Review Option Settings SAVE SAVE SAVE Save the message recording changes SAVE MSG Save message Future Delivery Review SECURITY COD CODE CODE Change Security Code SELECT NAME PICK PICK Select name SEND MSG SEND SEND Send and Return to Main menu SET DAY Set the Day 1 31 SET HOUR Set the Hour 1 12 SET MINUTES Set the Minutes 0 59 SET MONTH Set up Month 1 12 SET YEAR Set up Year last two digits SPCL FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax in folder to fax dev Strata CTX DKT3000 2000 Series Digital Telephone October 2002 57 Call Recording Advanced Operation Table 6 Soft Keys for CTX Digital Telephones continued DKT 3014 SDL eater Voice Mail Functions SND THS FAX FAX1 Send Current Fax to fax device SPCIAL SEND SPCL SPCL Special Delivery Options START TIME Set copy Start Time STOP STOP STOP End recording URGENT MSGS Copy Urgent Messages USER OPTNS OPTN OPTN Change User Options YES Resume playback Call Recording 58 While on an active call a station user can record the conversation and store it in a Stratagy ES voice mailbox Recordings can also be paused or restarted Depending upon your System Administrator
86. rnal equipment SELV BVPU1A Voice Over IP interface cards House Ethernet RS232 ports SELV Stratagy DK Intergrated Voice Mail unit House R232 ports SELV RRCU1A Optical interface board for connecting remote cabinets SELV BPCI1A USB port for connection of PC for CTI DKT2500 DKT3000 SELV DKT3500 Headset ports on any of the range of key telephones Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Notes to Users EU Compliance Any peripheral apparatus connected to the above ports must have the same EN60950 classification ie SELV ports must only be connected to SELV type ports TNV ports must only be connected to TNV type ports 1 3 The Strata CTX670 system must be hardwired into a switched fused spur which should comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 Or the latest edition of this standard The Strata CTX 100 system must be hardwired into a switched fused spur which should comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 Or
87. rred or internal calls that are ringing stations that are in your group or in other groups This feature does not pick up held calls You may belong to more than one group See your CTX System Administrator for group assignments 36 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Call Pickup Call Pickup This feature picks up Internal station to station Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied to pick up All Call Page exclusively gt To perform Call Pickup 1 Press an extension button 2 Enter a code from the following table Table 3 Call Pickup Feature Codes For Incoming Calls Dialling Description Group 5 34 Picks up a call ringing to a member of your pickup group Directed Extension 5 5 Primary Ext No Picks up a call ringing on any line appearance of the telephone specified by its Primary extension number Directed Group 5 32 Group No Picks up a call ringing to a extension in the specified Pickup Group Directory Number 5 22 Ext No Picks up a call ringing to the specified extension number only Other lines ringing on the same telephone are unaffected Any External Call 5 9 Picks up any incoming outside line call For Calls On Hold Dialling Descripti
88. ry extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring 40 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation Do Not Disturb gt To activate DND on your Primary extension Press Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for the entire station gt To activate DND on a non Primary extension Press the desired extension appearance and Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for that extension on your telephone gt To deactivate DND Press Do Not Disturb or 6092 hear Success Tone The LED lights goes out and DND mode is de activated Setting DND for Another Extension gt To activate DND for another extension Enter 6191 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This sets DND as if activated by the Primary extension on the target telephone To deactivate DND for another extension Enter 6192 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This removes DND from the target telephone To change your DND Pass Code Enter 670 hear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone
89. s ringing 86 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Button Labels All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your CTX System Administrator for button assignments The button labels in Table 12 are for the Programmable Buttons on your telephone Programmable buttons are the unmarked buttons on your keystrip Table 12 Feature Button Definitions Button Definitions Account Code Account Code Press to enter a Voluntary Account Code anytime during an Exchange outside line call without interrupting the conversation All Call Page All Call Voice Page Press to page all of the telephones in the All Call Page group Auto Busy Redial Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy tone on a dialled outside line call not available when calling on Tie or Direct Dialling Inward DDI outside lines Auto Callback Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside line queuing when all lines are busy Call Frwd All Calls Call Forward All Calls Press to forward all calls to another station or voice mail device Call Frwd Busy Call Forw
90. shown right 2 Ge Ge 2 LINE OR STATION eae Add an outside line to the conference STA Add another Nc STA BIE RTRN Return to the original caller without making a conference Mode Page Scroll Feature 6061 3 You will be prompted to dial the desired station The RTRN Soft Key press Scroll enables you to return to the original caller without making a conference DIAL STATION NO RTRN ces eed re 6062 pes e ES pa Until the call is answered you see the screen shown right When the call is answered you see the screen shown right TRNS exit the call and transfer the first party to the second JOIN create a conference with you and both other parties RTRN drop the i ies TALK WITH 200 second party and return to a two way conversation with the original TRNS JOIN RTRN party pese peon Strata CTX DKT3000 2000 Series Digital Telephone October 2002 23 Advisory Messages Advanced Operation Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone The messages can be up to 16 characters long The Strata CTX provides a number of stored messages shown in the table below Message numbers 5 9 can be defined by your CTX System Administrator Msg No Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL Directory Number 76345 3 BACK AT Time e g 1030 4 RETURN ON Date e g
91. signed to the button Flash Press to perform the following functions Disconnect and recall dial tone on a Flash outside line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Group Pickup Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station is a member of Line Line Press to answer or access an outside line Msg Wait Additional Messages Waiting Night Transfer Press to control the system s outside line ringing pattern for after hours incoming calls Park in Orbit Park Press to park internal or outside calls in an orbit Call retrieval can be made locally from the same parking telephone or remotely from a different telephone Pooled Line Grp Pooled Line Press to access an available outside line from a group of lines appearing under one button Privacy on Line Privacy Press to block Privacy Override on common outside line buttons This button does not block Busy Override or Executive Override Privacy Release Privacy Release Press to release privacy on common outside line buttons enabling other station users to enter your conversations on those buttons Privacy release does not apply to common extension buttons which are always private Program Press to enter User Programming mode which enables you to re define Flexible Buttons to perform other func
92. sing Pooled Line Grp the hold indication is only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another 10 pulses second steady station Hold Exclusive outside line 10 pulses second steady Hold Recall 1 second at 2 pulses second flashes when held call recalls your idle station 1 second at 10 pulses second Hold Exclusive Recall 1 Second atia pulsesisecond steady 1 second at 10 pulses second Internal Call while station ringing Your extension button flashes 10 pulses second 1 second Off SDN red flashing or green ringing Busy Station Transfer outside call transferred to your busy station from a designated station or AA After disconnecting first call 4 pulses second 1 8 second On Off 3 4 second on 1 8 second Off 10 pulses second 2 pulses second Conference 10 pulses second steady Strata CTX DKT3000 2000 Series Digital Telephone October 2002 77 LED Indicator Details 78 User Programming Strata CTX DKT3000 2000 Series Digital Telephone October 2002 DADM DSS Console 6 This chapter provides an overview of the following two optional units and describes the features buttons and associated LEDs There s a 3000 series and 2000 series model for each of these units Digital Add on Module DADM adds 20 line feat
93. swering a Call The Basics Answering a Call There are several ways to answer a call Handset If your telephone is programmed for Ringing Line Preference pick up the handset and the telephone automatically answers the ringing line If not press the button associated with the ringing line flashing green LED Speaker If your telephone is programmed for Ringing Line Preference press Spkr and the telephone automatically answers the ringing line Ifnot press the button associated with the ringing line flashing green LED Once connected you can continue on the speakerphone or lift the handset Handsfree Answerback If you have a speakerphone it may be programmed for Handsfree Answerback You hear a single long tone followed by the caller s voice The extension LED flashes green incoming call The Mic LED lights steady red microphone is active The Spkr LED flashes red 1 Do not lift the handset speak toward the telephone in a normal voice 2 Press Spkr or take the handset off hook before transferring the call or placing it on hold Switching Between Handset and Speakerphone Press Spkr and place the handset on hook to switch from handset to speakerphone mode Take the handset off hook to switch from speakerphone to handset mode 12 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 The Basics Message Waiting Message Waiting Use your Msg LED button and LCD to see retrieve message s
94. t the speaker volume for internal external calls and background music 1 Press Spkr 2 Press an extension button you hear dial tone 3 Press the Vol A to increase volume and Vol Y to decrease volume This volume setting applies to all calls until changed gt To adjust Ring Tone Handsfree Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the Vol A to increase volume and Vol Y to decrease volume This adjusts volume for your telephone s ring tone Handsfree Answerback and Speaker Offhook Call Announce simultaneously To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code 6101 default code You hear busy tone 2 Press Vol A or Y to reach the desired level LCD Contrast Adjustments Press and hold down the Mic button and press and release Vol A or Vol Y repeatedly Each time you press Vol A or Vol V the contrast increases or decreases There are eight steps in either direction To return to the middle setting repeat the above step Strata CTX DKT3000 2000 Series Digital Telephone October 2002 19 LCD Contrast Adjustments 20 The Basics Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Advanced Operation 3 This chapter gives you more details about your DKT3000 series or DKT2000 series telephone s advanced functions Using Your LCD If your telephone has an LCD use this section to learn more
95. telephone system Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Call Forward 33 Call History Advanced Operation Table 2 Call Forward Procedure continued Feature Button Sequence All Calls Ext button 6014 Tone ext no Pass Code Tone Dest No Tone Busy Ext button 6024 Tone ext no Pass Code Tone Dest No Tone Ext button 6034 Tone ext no Pass Code Tone Dest No Tone No Answer Timer Busy No Ext button 6044 Tone ext no Pass Code Tone Dest No Tone Answer Timer Cancel Ext button 6054 Tone ext no Pass Code Tone Change Pass Ext button 670 Tone ext no Tone old Pass Code Tone new Code Pass Code Tone Call Forward System Forwards the calls to the destination preset for the entire telephone system commonly voice mail Activate 620 Tone Cancel 621 Tone Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing The call is placed in the list along with the number name if provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller ID button gt To view Call History When your station is idle pr
96. the highest form of intelligent communication series digital telephone DKT3000 2000 E f A A 5 user guide TOSH BA Telecoms Division Strata 56 7 lt Digital Business Telephone Systems DKT3000 2000 Series Digital Telephone User Guide October 2002 Toshiba Information Systems UK Ltd Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL Tel 01932 825069 Fax 0870 2383776 www telecoms toshiba co uk Publication Information Toshiba Information Systems UK Ltd reserves the right to change any of this information including but not limited to product characteristics and operating specifications without prior notice It is intended that the information contained within this manual is correct at the time of going to print however all liability for errors or omissions is excluded CTX DKT G Version 1 October 2002 O Copyright 2002 Toshiba Information Systems UK Ltd Telecoms Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata and Stratagy are registered trademarks of Toshiba Information Systems UK Ltd Trademarks registered trademarks and service marks are the property of their respective owners C
97. the latest edition of this standard 1 4 Environmental Installation details The Strata CT is designed to work within the following environmental conditions Operating temperature 0oC to 400C Humidity 20 to 80 Step 2 EU Compliance Toshiba Information Systems U K Ltd declare that the Strata CTX100 amp CTX670 complies with the EEC s EMC directive Directive No 89 366 EEC as amended by directive 92 31 EEC The product has been assessed and found to comply with the following generic standards EN55022 1998 9 EN IEC61000 3 2 1995 EN IEC61000 3 3 1995 Emissions EN52024 1998 EN61000 4 2 1995 A 1 1998 EN61000 4 3 1997 A 1 1998 EN61000 4 4 1995 A1 2001 EN61000 4 5 1995 A1 2001 EN61000 4 6 1995 A1 2001 Immunity Strata CTX DKT3000 2000 Series Digital Telephone October 2002 A 3 EU Compliance Notes to Users The notes listed below form part of the products compliance with the aforementioned European Norm To ensure EU compliance the system must installed in accordance with the instructions in the Installation and Maintenance manual In order to maintain compliance any shielded cables supplied and or ferrite suppression cores must be used Equipment details Strata CTX100 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 370mm Height 370mm Width 303mm Width 230mm Depth 259mm Depth 259mm Weight 8 8kg fully equipped Weight 6 9kg fully equipped Equipment d
98. tions including programming One Touch and Program 3 B ee s Flexible Buttons register Call Forward assignments assign Message Waiting Keys and assign BGM sources played over the telephone speaker Pause Resume Press to pause or resume recording a conversation to a voice mailbox or PS RES when playing back the recording 88 Strata CTX DKT3000 2000 Series Digital Telephone October 2002 Button Labels Table 12 Delayed Ringing Feature Button Definitions continued Button Definitions Record Record to Voice Mail Press to record current conversation to voice mailbox Release and Ans Release and Answer Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call Release Call Release Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition SD or Customized Button Speed Dial Press to Speed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers Spd Dial Lng Pause Pause Long Press to insert a 10 second pause when programming Speed Dial numbers Spd Dial Pause Pause Press to set either a one half or two second pause when programming Speed Dial numbers The pause time is set in system programming
99. unt Code s or the code is not validated for the SMDR call report This does not affect the call There are two ways to dial using a Voluntary Account Code gt To dial using the Account Code button 1 4 After accessing an Exchange line press the Account Code button LCD telephones prompt you to ENTER ACCOUNT CODE NOW Enter the account code digits The LCD prompt disappears upon entry of the first account code digit After the account code is entered the time indicator is restored in the LCD If your station is set for Verified Account Codes you hear confirmation tone when the code is valid If the code is invalid you hear two short tones Enter the Account Code Your conversation is not interrupted gt To enter an Account Code using access codes 26 Note It s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code Once the code is entered you will be connected again After accessing an Exchange line press Cnf Trn Once you press Cnf Trn your call is interrupted you and the other party cannot hear each other You will hear feature dial tone Dial 46 LCD telephones prompt you to ENTER ACCOUNT CODE NOW Enter the account code digits The prompt disappears upon entry of the first account code digit After the account code is entered the connection is restored and the LCD shows the time Strata CTX DKT3000 2000 Series Digital Telephone October 200
100. ure buttons to digital telephones Up to two DADMs can be connected to a telephone Direct Station Selection DSS Console adds 60 line feature buttons to a digital telephone Avallable for system operators who do not have an attendant console DADM Digital add on Modules DADM can be connected to both the 3000 and 2000 series telephones to provide additional buttons The 3000 series telephone requires a 3000 series DADM the 2000 series telephone requires a 2000 series DADM The DADM3020 model is shown below right The DADM2020 not shown looks similar and has the same functions Strata CTX DKT3000 2000 Series Digital Telephone October 2002 79 DADM DADM DSS Console Buttons and LEDs The buttons can be programmed for Direct Station Selection DSS outside line access and Station or System Speed Dial Directory Numbers or other functions cannot be assigned to DADMs Each DSS button and Line button has an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension A station or line shows steady red when in use by others green when in use by the DADM A DSS LED will flash red while making a call and turn intermittently green once connected An outside Line LED is green when the outside line is in use by the DADM console user It is red if it is in use by another telephone user Note Button numbers in
101. utomatic Callback to have the system monitor the busy extension and notify you when it becomes idle Automatic Callback can also place you in queue for an available outside line if you reach a line group in which all lines are busy When a station or line becomes available the system rings your telephone Then when you answer it automatically rings the intended destination The amount of time the system will wait for an idle destination is set in system programming Automatic Callback is also known as Exchange Line Queuing gt To set Automatic Callback 1 If you hear busy tone after dialling an outside line access code or a station number press Auto Callback or 4 Busy tone stops followed by success tone then busy tone resumes Hang up You can make other calls while waiting When the called station or outside line becomes idle your telephone rings with a fast LED Ifyou called a busy station the extension LED flashes green incoming call and the called number displays Ifyou called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays Answer within about three rings five to 180 seconds set in programming to prevent the callback from being cancelled After you answer you hear success tone and the LED flashes green in use If you hear a busy tone after answering a callback the called party is already on another call or the line has already been seized or
102. utton you can change the function by using the following procedure Changing a One Touch Button 1 2 3 4 70 Press 9876 to enter User Programming Mode Press the One Touch button to be set Enter the digits or special buttons for the function to be dialled You can include the following in the dial string Dial pad digits 0 9 To program special characters see Table 9 A maximum of 32 characters Station and System Speed Dial index or bin numbers can be entered The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number Function buttons except One Touch or a Program button Handset hooking on hook off hook cannot be recorded Press the One Touch button to save the entry We suggest writing the name or number of the One Touch button on your button strip Strata CTX DKT3000 2000 Series Digital Telephone October 2002 User Programming One Touch Buttons Table 9 Special Characters Entry Meaning ki Indicates stop The One Touch button blinks rapidly and stops the delivery of the remaining Hold digits in the string until it is pressed again Multiple stops can be programmed into one string Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause enter 9 8 The 1 9 display of a pause
103. uttons on your telephone enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics Strata CTX DKT3000 2000 Series Digital Telephone October 2002 5 DKT2000 2500 series Telephones The Grand Tour Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your CTX System Administrator for button assignments Line Buttons You may have buttons designated as Line and or Pooled Line Grp which enable you to directly access outside lines Pooled Line Grp enables you to access available Exchange Lines from a group of lines appearing under one button Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows CF ALL 202 203 Desk Clock and Calendar in idle mode AUG 08 MON 03 56 Call Duration during an outside call encanta feds Fase EA i A Buttons Soft Keys Operational Advisory and Notification messages Important The LCD width of the DKT2000 series telephones is shorter than the DKT3000 series LCDs This difference causes some features to display differently LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys The DKT2000 series LCD Control Buttons consist of Mode Page and Scroll When the Soft Key prompts appear on the LCD the LCD Contro
104. y To backspace delete previous character press the LEFT Soft Key To cycle back to the first letter continue pressing the LEFT Soft Key Strata CTX DKT3000 2000 Series Digital Telephone October 2002 65 Directory and Speed Dial Listings 66 DKT3014 LCD Features Strata CTX DKT3000 2000 Series Digital Telephone October 2002 User Programming User programming enables you to change your telephone s layout registration and other settings With user programming you can re define Flexible Buttons to perform other functions Enter numbers in your personal Speed Dial list Program One Touch and Flexible Buttons Register Call Forward assignments for easy use max of four buttons per telephone Assign Message Waiting Keys Assign the background music BGM source to be played over the telephone s speaker Note User Programming applies to LCD telephones only Programming Feature Buttons Digital telephone users can use the programming mode for customising their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a Program button assigned to a Flexible Button or through an access code User Programming enables users to customise these features Flexible Buttons Toshiba telephones have 10 14 or 20 Flexible Buttons to which the user can assign any one of approximately 50 different features DND ACB Release etc Once assigned
105. ys to originate a call from your digital telephone Hot Dialling 1 To make a call using Hot Dialling dial the number When you start to dial the extension button Spkr and Mic LEDs light Digits display as they are dialled Call progress tones Ringback Tone Busy Tone etc play through the speaker When connected you can continue speakerphone operation or lift the handset and continue the conversation Spkr Button 1 To make a call press Spkr A line may be automatically selected or you can manually choose a line Your extension or Line button lights depending on system programming Dial tone plays through the speaker The Spkr and Mic LEDs light Dial the number Digits display as they are dialled Call progress tones Ringback Tone Busy Tone etc play through the speaker When connected you can continue to use the speakerphone or lift the handset and continue the conversation Handset 1 To make a call lift the handset then dial the number A line may be automatically selected or you can manually choose a line Dial tone plays through the handset The Spkr and Mic LEDs do not light Digits display as they are dialled Call progress tones Ringback Tone Busy Tone etc are heard through the handset When connected you can continue to use the handset or switch to speakerphone by holding down Spkr and replacing the handset Strata CTX DKT3000 2000 Series Digital Telephone October 2002 11 An

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