Compaq 8000 Personal Computer User Manual
Contents
1. 0 0 cece eect E nen 5 19 USB Optical Mouse it Di eee REPE ES EG 5 20 Memory 2 5 ee A Ears 5 21 Miscellaneous 4 elllke Aor a m e Ree a E res 5 22 Index iv Getting Started 1 Getting Information and Updates Information is available in several forms printed documents electronic documents on the CD that came with your computer and the Compaq Web site Use this guide as your first point of reference and then refer to the following documents B Quick Setup poster B Limited Warranty B Documentation Library CD B Compaq Presario Times Newsletter North America only The Compaq Web site is available worldwide As you explore the Internet go to the compaq com athome Web site for information about products services and exciting activities For the fastest path to the right answers go to compaq com consumersupport At this site you will find online services to assist with your hardware and software related questions issues and product needs When escalating a service event online it is important to include the following information in your inquiry Please take a moment to write down the following information for your future reference B Product Name Model Name B Serial Number Date of Purchase Getting Started Getting Information and Updates Limited Warranty The warranty details the Compaq commitment to repair or replace parts during the computer s warranty p2. B Contact a Compaq Support Specialist at the telephone number listed in your Limited Warranty with the following information available 1 Product model number 1 Product serial number 1 Date of purchase HM Restore the operating system and software to its original state as when you purchased the computer by using your Compaq Restore Kit Refer to your Compaq Restore Kit for complete instructions on using this feature Solving Minor Problems Before contacting a Compaq Support Specialist keep in mind that the information needed to correct the problem may be at your fingertips Try pressing the Easy Access Help button on the keyboard This button accesses important help and support information and tools Information in this section is divided into three areas Symptom Problem and Solution 5 4 Getting Started Help amp Support The Symptom indicates the sign or warning message for the type of problem you are having The Problem identifies one or more reasons why the symptom may have occurred The Solution describes what you should do to try to solve the problem Q Some of the symptoms listed for certain troubleshooting problems will not apply to your computer For problems relating specifically to the monitor or printer refer to the documentation that came with the equipment Audio Symptom Problem Solution No sound Speaker cables are not properly connected Turn off your computer using
3. Keyboard Components Your computer includes a Compaq PS 2 Easy Access Keyboard or a Compaq USB Smart Card Keyboard The Smart Card Keyboard is available with select models and in some regions Easy Access Keyboard Components Easy Access Keyboard Components 0 Function Keys Perform special functions depending on the software application being used e Easy Access Buttons Provide quick access to your favorite Web sites services and applications e Editing Keys Includes the following Insert Home Page Up Delete End and Page Down 0 Status Lights Indicates a quick status of your computer and keyboard settings Num Lock Caps Lock and Scroll Lock e Numeric Keys Works like a calculator keypad 2 16 Getting Started A Look at the Computer Easy Access Keyboard Components Continued eo Arrow Keys Used for games or to navigate through a document or Web site These keys allow you to move left right up and down using the keyboard instead of the mouse o Application Key Used like the right mouse button to open pop up menus in a Microsoft Office application May perform other functions in other software applications e Windows Logo Keys Used to open the Start menu in Microsoft Windows Used in combination with other keys to perform other functions Main Keys Used like standard typewriter style keys Keys available in select geographic regions Using the Easy Acces
4. Batteries are low Problem Replace the batteries Solution Mouse does not work after installation or is not detected Mouse is not connected properly Try unplugging then reconnecting the mouse cable to your computer The mouse cable goes into the computer s USB port USB port is not working Plug the mouse cable into a different USB port on your computer Mouse does not track cursor well The optical sensor uses the pattern of the surface to track the position of the cursor Reflective surfaces grooved surfaced glass or other see through surfaces will inhibit the ability of the sensor to track the cursor Place a mousepad or white sheet of paper underneath the mouse while in use 5 20 Getting Started Help amp Support Memory Symptom Problem Solution Insufficient memory message is displayed Miscellaneous All memory in the computer is being used by open programs and memory is needed for a desired task 1 2 Press the Help button Select Adjust your startup resources to improve performance and or Improve your hard drive performance Follow the on screen instructions Symptom Problem Solution Computer date and time display is incorrect RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years First resetthe date and time in your operating system If the problem persists
5. Universal Serial Connects USB peripheral devices such as gamepads Bus Ports joysticks and video cameras Q Arrangement and number of drives and connectors may vary by model 8000 Series 2 4 Getting Started A Look at the Computer Front Panel Components 8000 Series o Optical Drives Depending on your computer model this may be a CD ROM CD RW DVD ROM or DVD R RW drive e Optical Drive Activity When lit indicates that the optical drive is being Lights accessed e Diskette Drive Activity When lit indicates the diskette drive is being accessed Light Do not remove the diskette while the light is on o Power Button Turns on the computer To turn off the computer use the operating system Turn Off Computer command Power On Light When lit indicates the power is on e 1394 Port available on Connects digital video equipment and allows fast data select models transfer to your computer o USB Universal Serial Connects USB peripheral devices such as gamepads Bus Ports joysticks and video cameras e Optical Drive Eject Release the optical drive disc trays Buttons Diskette Drive Reads and writes information onto a 3 5 inch diskette Q Diskette Eject Button Ejects the diskette from the diskette drive O Hard Drive Activity Light When lit indicates the hard drive is being accessed Q Arrangement and number of drives and connectors may vary by model Getting Sta
6. computer to the external power source are plugged in properly Drive power data or power supply cables may not be properly connected Reseat drive power data and power supply cables Wall outlet is defective Test the outlet by connecting a different electrical device to the outlet Illegal Operation has Occurred error message is displayed Software being used is not Microsoft certified for your version of Windows Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt If possible save all data close all programs and restart your computer If the error message returns press the Help button on the keyboard to access the Compaq Help amp Support Center and select Undo harmful or unintended changes to your system Getting Started 5 15 Help amp Support Power Continued Symptom Problem Solution Computer will not start System files may have been damaged Refer to your Compaq Restore Kit or your Limited Warranty for details Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Reinstall the old memory to return your computer to its original state Refer to Upgrading or Replacing Computer Memory in this guide for instructions Hard drive is damaged Refer to your Limited W
7. desktop or click Start Programs Compaq Advisor Run Advisor After Advisor is enabled you can change Compaq Advisor settings by clicking Start Programs Compaq Advisor Advisor Settings Getting Started 2 A Look at the Computer Front Panel Components The components on the front of your computer will vary depending on the model you purchased Take a look at the following illustrations to get acquainted with the front panel features of your computer model 4000 Series COMPAT Getting Started 2 1 A Look at the Computer Front Panel Components 4000 Series 0 Optical Drives Depending on your computer model this may be a CD ROM CD RW or DVD ROM drive If a second optical drive is not installed a removable blank bezel is provided e Optical Drive Activity When lit indicates the optical drive is being accessed Lights e Diskette Drive Reads and writes information onto a 3 5 inch diskette o Diskette Drive Activity When lit indicates the diskette drive is being accessed Light Do not remove the diskette while the light is on Diskette Eject Button Ejects the diskette from the diskette drive e USB Universal Serial Connects USB peripheral devices such as gamepads Bus Ports joysticks and video cameras O Optical Drive Eject Button Releases the optical drive disc tray e Power Button Turns on the computer To turn off the computer use the operating
8. replace the RTC battery Contact a Compaq Support Specialist Printer problems Printer will not print If you encounter printer problems refer to the documentation that came with your printer Getting Started 5 21 Help amp Support 5 22 Getting Started 1394 port 2 3 2 5 A access panels 4000 Series 4 2 6000 Series 4 4 8000 Series 4 5 accessibility 3 5 accessories 1 2 application key 2 17 arrow keys 2 17 audio line in connector 2 7 2 9 2 11 line out connector 2 7 2 9 2 11 troubleshooting 5 5 autoscrolling 2 14 C CD inserting a disc 3 2 removing a disc 3 2 CD ROM drive 3 2 See also optical drives CD RW drive 3 2 See also optical drives Community button 2 19 Compaq Advisor 1 4 Compaq Restore Kit 5 4 Compaq Support Specialist 5 3 5 4 Compaq Update 1 4 Compaq Web site 1 1 computer interface changes 3 5 computer upgrades 1 2 connecting components 2 6 Index D diskette inserting 3 1 removing 3 1 diskette drive activity light 2 2 2 3 2 5 eject button 2 2 2 4 2 5 locating 2 2 2 3 2 5 troubleshooting 5 8 Documentation Library CD 1 3 drivers and downloads 1 4 5 1 5 3 DVD inserting a disc 3 2 removing a disc 3 2 DVD R RW drive 3 2 See also optical drives DVD ROM drive 3 2 See also optical drives E Easy Access Buttons customizing 2 19 locating 2 16 using 2 17 editing keys 2 16 E mail button 2 18 End User Replaceable Parts Program 5 2 Entertainment button 2 1
9. the normal Turn Off Computer procedure Reconnect the speakers Refer to the Speaker Options poster for instructions Volume is muted 1 On the Windows desktop click Start then click Control Panel The Control Panel window is displayed 2 Click Sounds Speech and Audio Devices then click Sounds and Audio Devices 3 Click the Mute check box to remove the check mark from the box Computer is in Stand By mode Press the Power button to resume from Stand By mode Getting Started Help amp Support CD ROM CD RW DVD ROM or DVD R RW Drive Symptom Problem Solution CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start CD has been inserted upside down Re insert the CD with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media being played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed in this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores 5 6 Getting Started Help amp Support CD ROM CD RW DVD ROM or DVD R RW Drive Continued Symptom Problem Solution Windows does not detect CD ROM or DVD ROM driver 1 On the Windows desktop click
10. Getting Started A Look at the Computer Rear Panel Components 6000 Series Continued o USB Universal Serial Connects USB devices such as a USB keyboard Bus Ports mouse or pointing device The number of USB ports on your computer will vary depending on your model e Serial Port Connects a serial peripheral device such as a scanner e VGA Connector Connects the monitor to the computer Depending on your model the VGA connector may be located on the VGA card in the expansion slot O Network Interface Card Connects to an Ethernet network cable A network NIC Connector cable is not included with the computer e Audio Line Out Connector Connects stereo speakers Audio Line In Connector Connects audio devices Q Modem Port Connects the modem cable A modem cable is included with your computer 0 PS 2 Mouse Connector Connects a PS 2 compatible mouse or other pointing device Q Parallel Port Connects a parallel device such as a printer e Microphone Connector Connects a microphone Telephone Extension not Connects a telephone cable to the computer available in all countries Q Arrangement and number of connectors may vary by model Getting Started 2 9 A Look at the Computer 8000 Series Getting Started 2 10 A Look at the Computer Rear Panel Components 8000 Series o Power Cord Connector Connects the comp
11. Press the Load Eject button to open the drive Inserting a CD or DVD disc 2 Carefully lift the disc from the CD case Hold the disc by the edges and the center hole only to avoid touching the surface 3 Place the disc label side facing up into the round area of the tray 4 Press the Load Eject button to close the drive 5 To remove the disc press the Load Eject button to open the drive 3 2 Getting Started Using the Computer Make sure to store CD and DVD discs that are not in use in their protective cases Installing Additional Software You may want to purchase and install additional software Software can be installed from a CD DVD diskette or downloaded from a Web site Follow the installation instructions provided with the software In the event of difficulties with the installation contact the software manufacturer When selecting software for your computer make sure the packaging states that it is compatible with your version of the Microsoft Windows operating system your computer memory processor and available hard drive space Installing Software from a CD DVD or Diskette The installation process begins automatically when you insert the CD or DVD into the disc drive If the installation process does not begin automatically refer to the documentation that came with the software If no documentation exists follow the procedure listed here to install software from a CD D
12. Start then click Control Panel The Control Panel window is displayed 2 Click Performance and Maintenance then click System 3 Click the Hardware tab then click the Device Manager button 4 Click the plus sign next to the CD DVD ROM drives and select the drive you are having a problem with 5 Click the Action menu item and select Uninstall 6 Restart your computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult or impossible Wrong or poor quality media type Verify that you are using the correct media for the drive Try a different brand of media Quality varies widely between manufacturers Getting Started Help amp Support Diskette Drive Symptom Problem Solution Unable to read the diskette A non formatted diskette has been inserted To format the diskette 1 On the Windows desktop click Start then click My Computer The My Computer window is displayed 2 Right click on the 3 1 2 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette has been left in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Diskette error has occurred Restart
13. Upgrading or Replacing Computer Memory A Complete the following procedure to replace or add a memory module CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module Upgrade the memory in your computer with memory of the same type and speed as the memory originally installed in your computer You can find out exactly what type of memory is in your computer at the following Web site not available in all languages compaq com athome memory 1 Complete the Accessing Internal Computer Components process for your computer model 2 Open both ends of the memory module socket OQ Opening the Latches on the Memory Module Socket If you are replacing a memory module remove the old memory and put the new memory module in the same memory slot from which the old memory was removed 4 6 Getting Started Internal Computer Components Q If you are adding a memory module install the new module into the socket nearest the preinstalled module 3 Align the memory module with the memory slot The memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Push the module carefully and firmly into the slot ensuring that the latches on both ends snap into place Installing a Memory Module 4 Reassemble the computer and turn on the power Q If a blank screen is diplayed a
14. and Web links to online support and technical information Press the Easy Access Help button on your keyboard to access the Compaq Help amp Support Center Getting Started Help amp Support Prevent unnecessary data loss Protect your valuable data and system files from possible damage by utilizing the virus protection software available on your computer along with backing up important data and programs Undo harmful or unintended changes to your system Your computer comes with restore features to help protect your computer from unnecessary downtime Return your computer to its optimal state using one of the provided restore features Adjust your startup resources to improve performance Compaq has engineered an exclusive utility called a Virtual Technician which helps you safely manage your computer s system performance and resources Troubleshoot modem or Internet connection issues Test your modem line connection for slow or poor connection speeds as well as troubleshoot common modem problems Improve hard drive performance Perform a series of easy tasks to help remove unwanted files repair simple hard drive errors increase the amount of free space on your hard drive and improve the overall speed and performance of your computer Reprogram your Easy Access buttons Launch your favorite programs and Web sites by easily reprogramming the Easy Access buttons select models only on your Compaq keyboard Receive
15. information on obtaining a Smart Card and or shopping at participating online merchants Refer to Smart Card Keyboard Components in this chapter for additional information e Community provides online collaboration between novice and technical experts who share knowledge and information and provide assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users Qo Entertainment Your online connection to the world of entertainment featuring music downloads streaming video Web casts entertainment news and reviews o Q My Compaq PC Takes you to the My Presario Web site e W Retail Affinity Provides an instant connection to your computer store Central and a variety of leading consumer companies Q Easy Access Button functions may vary by model and by region Customizing the Easy Access Buttons All Easy Access Buttons can be reprogrammed to open any software application or data file on your hard drive or any Internet address To reprogram the Easy Access Buttons complete the following steps 1 Double click the keyboard icon in the notification area lower right corner of the Windows taskbar The Keyboard Properties dialog box is displayed 2 Click the Help button on the Keyboard Properties dialog box for instructions Getting Started 2 19 A Look at the Computer Smart Card Keyboard Components T
16. system Turn Off Computer command Power On Light When lit indicates the power is turned on Q Hard Drive Activity Light When lit indicates the hard drive is being accessed Q Arrangement and number of drives and connectors may vary by model 2 2 Getting Started A Look at the Computer 6000 Series Front Panel Components 6000 Series o Optical Drives Depending on your computer model this may be a CD ROM CD RW DVD ROM or DVD R RW drive e Optical Drive Activity When lit indicates the optical drive is being accessed Lights e Diskette Drive Reads and writes information onto a 3 5 inch diskette o Diskette Drive Activity When lit indicates the diskette drive is being accessed Light Do not remove the diskette while the light is on Power On Light When lit indicates the power is on e 1394 Port available on Connects digital video equipment and allows fast data select models transfer to your computer L7 Optical Drive Eject Releases the optical drive disc tray Buttons Getting Started 2 3 A Look at the Computer Front Panel Components 6000 Series Continued e Diskette Eject Button Ejects the diskette from the diskette drive Power Button Turns on the computer To turn off the computer use the operating system Turn Off Computer command Q Hard Drive Activity Light When lit indicates the hard drive is being accessed o USB
17. your computer by pressing the Power button Diskette drive light stays on Diskette has been improperly inserted Remove the diskette and reinsert it as follows Insert the edge with the sliding cover into the drive face up and push the diskette all the way in until it stops 5 8 Getting Started Help amp Support Diskette Drive Continued Symptom Problem Solution Diskette drive is damaged Press the Help button on the keyboard to access the Compaq Help amp Support Center or refer to your Limited Warranty for details Diskette drive cannot save information to the diskette Diskette is not formatted To format the diskette 1 On the Windows desktop click Start then click My Computer The My Computer window is displayed 2 Right click on the 3 1 2 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Diskette is write protected Slide the write protection tab to the unlocked position on the diskette Diskette is full or the file is too big Use another diskette or compress the file to reduce the size Diskette is damaged Replace the damaged diskette File Save command not properly executed When saving information to the diskette drive verify that you are using the correct drive letter Getting Started Help amp Support Diskette
18. 9 Ethernet 2 7 2 9 2 11 F floppy disk See diskette floppy drive See diskette drive Getting Started Index 1 Index front panel components 4000 Series 2 1 6000 Series 2 3 8000 Series 2 4 function keys 2 16 H hard drive activity light 2 2 2 4 2 5 troubleshooting 5 11 hardware installation instructions 1 2 problems 5 12 Hardware Reference Guide 1 3 Help accessing 5 3 keyboard button 2 18 5 1 Web site 5 1 Help amp Support Center 2 18 5 1 Instant Internet button 2 18 internal components 4000 Series 4 1 6000 Series 4 3 8000 Series 4 4 Internet access problems 5 13 Communications Guide 1 3 downloading software 3 4 keyboard buttons 2 17 online service and support 5 3 properties 2 19 Smart Card 2 19 2 20 status lights 2 16 taskbar icon 2 19 troubleshooting 5 17 L Learning More About Your Computer 1 3 M memory replacing 4 6 troubleshooting 5 21 upgrading 4 6 Web site 4 6 microphone connector 2 7 2 9 2 11 modem port location 2 7 2 9 2 11 troubleshooting 5 2 monitor connector 2 7 2 9 2 11 troubleshooting 5 11 mouse clicking 2 12 components 2 12 customizing 2 12 double clicking 2 12 left button 2 12 left handed users 2 12 optical 2 15 right button 2 12 scroll wheel 2 12 scrolling 2 14 K troubleshooting 5 17 5 19 5 20 keyboard using 2 14 components 2 16 using wireless 2 14 connector 2 7 2 8 2 11 l wireless installation 2 13 Easy Access Buttons 2 17
19. COMPAQ Getting Started Compaq Presario 4000 6000 and 8000 Series Computers Document Part Number 274894 001 March 2002 This book helps you get acquainted with the features of your computer and provides solutions to problems should they occur gt 2002 Compaq Information Technologies Group L P Compaq the Compaq logo and Presario are trademarks of Compaq Information Technologies Group L P in the United States and other countries Microsoft MS DOS Windows and Windows NT are trademarks of Microsoft Corporation in the United States and other countries Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information Getting Started First Edition March 2002 Document Part Number 274894 001 Contents 1 Getting Information and Updates Limited Warranty ii ll Se ee ee e Ae ee oe RE du 1 2 Replac
20. CPQRefLib exe where E represents the letter of your CD drive 2 Click on the desired document to access that document Getting Started 1 3 Getting Information and Updates Locating SoftPaq Information You can download original product drivers the latest updates and software fixes also known as SoftPaqs by going to the Web site compaq com consumersupport and choosing Drivers amp Downloads When prompted be prepared to enter your computer s product type model series and operating system to access the SoftPaqs for your particular computer Follow the instructions in the Readme txt file or at the download site to install your software update Compaq can also automatically deliver SoftPaqs to ensure your computer works at its optimal level Use Compaq Update to automatically receive the latest SoftPaqs directly from Compaq Press the Easy Access Help button for further information and direct access to SoftPaqs for your computer Using Compaq Advisor Compaq Advisor not available in all regions is an intelligent software application on your computer that makes your computer smarter by providing relevant and timely information to you about B Your computer s functionality BM Proactive notification of potential service issues B Enhancements for your computer E Special offers To begin receiving the benefits of Compaq Advisor enable Advisor by double clicking the Launch Compaq Advisor icon on your
21. Drive Continued Symptom Problem Solution Diskette drive cannot reada Diskette drive has failed diskette Press the Help button on the keyboard to access the Compaq Help amp Support Center or refer to your Limited Warranty for details Diskette is not formatted To format the diskette 1 On the Windows desktop click Start then click My Computer The My Computer window is displayed 2 Right click on the 3 1 2 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Drive not found Cable is loose Press the Help button on the keyboard to access the Compaq Help amp Support Center or refer to your Limited Warranty for details 5 10 Getting Started Help amp Support Hard Drive Symptom Problem Solution Computer seems to be locked up Program in use has stopped responding to commands Attempt the normal Windows Turn Off Computer procedure If this fails press the Power button for four or more seconds to turn off the power To restart your computer press the Power button again Hard drive error message is displayed Display Monitor Part of hard drive has failed or is about to fail Press the Help button on the keyboard to access the Compaq Help amp Support Center or refer to your Limited Warranty for details Symptom Problem Soluti
22. My C PC button 2 19 keys 2 16 TS y Index 2 Getting Started Index N Network Interface Card NIC connector 2 7 2 9 2 11 numeric keys 2 16 O online community of users 5 3 service and support 5 3 shopping 2 19 2 20 optical drives activity light 2 2 2 3 2 5 eject button 2 2 2 3 2 5 locating 2 2 2 3 2 5 troubleshooting 3 6 optical mouse troubleshooting 5 20 using 2 15 P parallel port 2 7 2 9 2 11 power button 2 2 2 4 2 5 connector 2 7 2 8 2 11 indicator light 2 2 2 3 2 5 troubleshooting 5 15 Presario documentation 1 1 1 3 Web site 2 19 preventative care and maintenance 5 1 PS 2 keyboard connector 2 7 2 8 2 11 mouse connector 2 7 2 9 2 11 R rear panel components 4000 Series 2 6 6000 Series 2 8 8000 Series 2 10 replacing parts 1 2 Retail Affinity Central button 2 19 S Safety amp Comfort Guide 1 3 Safety amp Regulatory Information Guide 1 3 scrolling 2 14 Search button 2 18 serial port 2 7 2 9 2 11 shut down procedure 4 1 Smart Card activity light location 2 20 applying for card 2 21 button location 2 19 2 20 keyboard 2 20 keyboard components 2 19 terminal location 2 20 using 2 21 SoftPaqs 1 4 software installing from CD DVD or diskette 3 3 installing from the Internet 3 4 solving minor problems 5 4 speaker connector 2 7 2 9 2 11 special offer notification 1 4 static electricity 4 1 T telephone extension 2 7 2 9 2 11 troubleshooting audio 5 5 disk
23. Out Connector Connects stereo speakers e Audio Line In Connector Connects audio devices Microphone Connector Connects a microphone Q Modem Port Connects the modem cable A modem cable is included with your computer 1 PS 2 Mouse Connector Connects a PS 2 compatible mouse or other pointing device e Parallel Port Connects a parallel device such as a printer e Second Serial Port Connects a serial peripheral device o Telephone Extension not Connects a telephone cable to the computer available in all countries Network Interface Card Connects to an Ethernet network cable A network NIC Connector available on select models cable is not included with the computer Q Arrangement and number of connectors may vary by model Getting Started A Look at the Computer 6000 Series Rear Panel Components 6000 Series o Voltage Select Switch Selects 230 volts for some areas of Asia Africa available on select Australia and Europe or 115 volts for North America models South America and Japan This switch may be factory set to 230 volts Before plugging the power cord into an electrical outlet be sure the switch is set to your regional requirement Failure to set the switch to the correct regional voltage requirement may damage your internal components e Power Cord Connector Connects the computer s power cord e PS 2 Keyboard Connector Connects a PS 2 compatible keyboard 2 8
24. VD or diskette 1 Close all open programs 2 On the Windows desktop click Start then click Control Panel 3 Double click the Add or Remove Programs icon The Add or Remove Programs window is displayed 4 Click Add New Programs 5 Click the CD or Floppy button 6 Insert the CD or diskette into the proper drive and click Next Microsoft Windows begins the installation process Getting Started 3 3 Using the Computer Installing Software from the Internet If you download software from a Web site follow the installation instructions that are usually displayed on the Web page If installation instructions are not available complete the steps listed here CAUTION Before downloading files of any kind from the Internet make sure that call waiting is disabled and that your anti virus utility is running If the download process is interrupted you must restart the entire download procedure from the beginning 1 Before you start downloading note the location on the hard drive where the files will be stored Also be sure that you have enough hard drive space available 2 Close all other open programs 3 On the Windows desktop click Start then click Control Panel S Double click the Add or Remove Programs icon The Add or Remove Programs window is displayed Click Add New Programs Click the CD or Floppy button Click the Next button Click the Browse button O 0 N QN tA Lo
25. ack from the unit Removing the 4000 Series Access Panels 6 Turn the computer on its side with the open side facing up to access the internal components 4 2 Getting Started Internal Computer Components 6000 Series Follow the procedure below to access the internal components of your 6000 Series computer CAUTION Static electricity can damage the electronic components of your computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Remove all diskettes CDs and DVDs from the computer 2 To shut down the computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off to turn the computer off 3 Disconnect the power cord from the electrical outlet and then from the computer WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching 4 Disconnect all peripheral device cables from the computer 5 Lay the computer on its side with the access panel the side with the pull grip facing up Getting Started 4 3 Internal Computer Components 6 Remove the access panel by loosening the screw that secures the access panel to the computer chassis O Slide the access
26. activate a shutdown refer to the problem below Mouse connector is not properly plugged into the back of the computer Keyboard is damaged Refer to your Limited Warranty for details Cursor will not move using the arrow keys on the keypad The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys Getting Started 5 17 Help amp Support Keyboard and Scroll Mouse Continued Symptom Problem Solution Mouse does not respond to Mouse connector is not Shut down your computer movement or is too slow properly plugged into the using the keyboard back of the computer 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the up or down arrow key to select Turn Off Computer and then press the Enter key 3 Use the up or down arrow key to select the Turn Off option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of your computer or the keyboard and restart your computer Program in use has stopped Shut down your computer responding to commands using the keyboard Refer to the preceding problem Mouse connector is not properly plugged into the back of the computer for details about shutting down using the keyboard 5 18 Getting Started Help amp Support Keyboard and Scroll M
27. arranty for details Computer appears locked up and won t turn off when the power button is pressed Software control of the power switch is not functional Press and hold the power button for at least 4 seconds until the computer turns off Computer powered off automatically The unit temperature was exceeded The fan may be blocked 1 Unit is in an exceedingly hot environment Let it cool down 2 Ensure computer air vents are not blocked and internal fan is running The unit temperature was exceeded because the computer was functioning with the cover or access panel removed Replace cover or access panel and let the computer cool down before attempting to turn on power to the computer Processor or system fan has failed Contact a Compaq Support Specialist 5 16 Getting Started Help amp Support Keyboard and Scroll Mouse Symptom Problem Solution Keyboard commands and typing are not recognized by the computer Keyboard connector is not properly connected 1 On the Windows desktop click the Start button 2 Click Turn Off Computer The Turn Off Computer dialog box is displayed 3 Select Turn Off 4 After the shutdown is complete reconnect the keyboard to the back of your computer and restart your computer Program in use has stopped responding to commands Shut down your computer using the mouse If your mouse cannot
28. ation Library CD to make the installation process easier Getting Started Getting Information and Updates Using the Documentation Library CD D The Documentation Library CD included with your computer contains several guides B Hardware Reference Guide Contains information specific to your computer model It includes an illustrated quick reference to all exterior components as well as information on upgrading or replacing internal components B Learning More About Your Computer Contains basic information on using your computer s hardware and software features W Troubleshooting Guide Contains troubleshooting topics for advanced computer users BM Internet Communications Guide Contains basic information on using the features of the Internet E Safety amp Regulatory Information Provides governmental and safety guidelines E Safety amp Comfort Guide Suggests ways to set up a safe and comfortable work area and includes ergonomic and safety information about using your computer Compaq recommends that you print the guides on the Documentation Library CD when referencing them To access the documents on the Documentation Library CD 1 Insert the Documentation Library CD into the CD drive The CD will run automatically and the main page will be displayed with a list of the documents on the CD If the CD does not run automatically click the Start button select Run and type E
29. automatic delivery of drivers software updates and fixes Receive notifications and automatic updates to help improve functionality and ensure your computer runs at peak performance Learn more about how to replace end user parts The End User Replaceable Parts Program not available in all regions is part of the Limited Warranty Leveraging the easy access design the End User Replaceable Parts Program enables you to easily service your own computer 5 2 Getting Started Help amp Support Online Service and Support For rapid access to accurate solutions go to compaq com consumersupport Whether you are a novice or technical expert knowledge information and assistance are available when and where you need them Need access to drivers and product documentation Find original product drivers the latest updates and software fixes warranty information and product documentation web14 compaq com falco sp_list asp Join the Compaq Customer Communities Where novices to technical experts collaborate to share knowledge information and assistance Participate in existing product discussions review commonly asked questions and answer or post new questions to a community of users compaq com communities Open an online service event with a Compaq Support Specialist Do you have a product warranty issue or need to contact a technical expert Contact Compaq online for the fastest time to a solution To ensure proper ha
30. cate as noted in Step 1 and select the executable file exe for the downloaded software 10 Click Open to begin the installation process 3 4 Getting Started Using the Computer Customizing Your Computer Interface If you have trouble reading the screen hearing sounds using the keyboard or moving the mouse you can adjust the settings to make your computer more accessible You can use the Accessibility Wizard to automatically adjust your text size monitor display sound and mouse pointer Just answer a few questions in the Accessibility Wizard and your computer will be reconfigured to fit your needs To start the Accessibility Wizard 1 On the Windows desktop click Start 2 Point the cursor to All Programs then to Accessories then Accessibility 3 Click Accessibility Wizard The Accessibility Wizard begins 4 Follow the on screen instructions If you would like to customize your keyboard display sound and mouse functions yourself follow the directions below 1 On the Windows desktop click Start then click Control Panel 2 Click Accessibility Options then click Accessiblity Options again 3 Adjust the keyboard sound display and mouse settings to fit your needs Getting Started 3 5 Using the Computer 3 6 Getting Started 4 Internal Computer Components Accessing Internal Computer Components 4000 Series A Follow the procedures listed below to access the i
31. d Removing a Diskette 2 2 cece eee 3 1 Inserting and Removing a CD or DVD Disc 0 0 eee eee 3 2 Installing Additional Software 0 2 eee eee ee nee 3 3 Installing Software from a CD DVD or Diskette oo oooomoomoo 3 3 Installing Software from the Internet 0 0 0 0 cee eee eee ee 3 4 Customizing Your Computer Interface lesen 3 5 4 Internal Computer Components Accessing Internal Computer Components 00 0 0 ees 4 1 4000 Series a C EYES 4 1 OOOO Series il de AE eU es v et I ed td 4 3 SOOO Series it he ER E A ee wea ae ee 4 4 Upgrading or Replacing Computer Memory 0 00 cece eee eee nee 4 6 5 Help amp Support Preventative Care and Maintenance 0 cece eee eee eee 5 1 Online Service and Support 0 eee eee cece 5 3 How to Access Help erenssebobpgeebDseenseebspsewevpe eV 5 3 Solving Minor Problems 2 0 0 0 eee eee n 5 4 AUGIQ deo eee Mts ied diesels RE Ee geteilt 5 5 CD ROM CD RW DVD ROM or DVD R RW Drive o ooocococcocooo 5 6 Diskette Drive o i dst geen Debe s ee s eei e es ar vi Welle us us 5 8 Hard Drive labia a AA A A a a SES 5 11 Display Monitor ui A er ee pen a Bg 5 11 Hardware Installation Problems 0 00 e eee eee eee eee ee 5 12 Internet ACCESS o cti ads Regu ee deb sine bite edd 5 13 POWER vice PEUT 5 15 Keyboard and Scroll Mouse 2 2 2 0 cece eee eee eens 5 17 Wireless Wheel Mouse
32. ently push the diskette into the drive ie Inserting and Removing a Diskette 2 To remove a diskette press the Eject button O on the diskette drive CAUTION Wait until the diskette drive activity is complete the activity light stops glowing before removing a diskette Removing a diskette when the drive is reading from or writing to the diskette can damage the diskette or the information stored on it Remove the diskette from the drive prior to shutting down Microsoft Windows If you do not remove the diskette your computer will not start until you remove the diskette from the drive Getting Started 3 1 Using the Computer Inserting and Removing a CD or DVD Disc Your computer may have a CD ROM CD RW DVD ROM and or DVD R RW drive depending on the model you purchased B The CD ROM drive enables you to read data from a CD or listen to a music CD B The CD RW drive enables you to read and write data to a CD and enables you to listen to music CDs or read data CDs B The DVD ROM drive enables you to view your favorite movies listen to music or read information from CDs B The DVD R RW drive enables you to view your favorite movies record your own movies listen to music or read information from CD or DVD discs To insert or remove a CD or DVD disc from the drive follow the procedure below Q Your computer must be turned on before you can insert or remove a CD or DVD disc 1
33. eriod and lists important Compaq telephone numbers n the event of a mechanical problem contact Compaq not the retailer who sold you the computer Keep the warranty in a safe place for future reference Replacing Parts For hardware upgrade and installation instructions refer to the documentation included with the hardware component or to the Hardware Reference Guide on the Documentation Library CD that came with your computer Compaq recommends that you print the instructions on the Documentation Library CD to make the installation process easier If you experience a problem and are unable to resolve the issue after referring to the Hardware Reference Guide contact Technical Support If the technician determines a replacement part is necessary you will be sent the replacement part with illustrated instructions for removing the factory installed part and replacing it Upgrading the Computer You can expand your computer performance with hardware upgrades such as memory and additional peripherals such as a digital camera and a printer To view options available from Compaq visit the online store at not available in all regions compaq com athome accessories For more information on upgrading memory refer to Upgrading or Replacing Computer Memory in this guide or refer to the Hardware Reference Guide on the Documentation Library CD that came with your computer Compaq recommends that you print the instructions on the Document
34. ess wheel mouse B Replace the batteries approximately every six months The wireless wheel mouse does not alert you when the batteries are low B For optimal performance place the receiver at least eight inches twenty centimeters away from other electrical devices such as the computer the computer monitor or external storage devices B Refer to the Solving Minor Problems section in this guide if your wireless wheel mouse does not function properly 2 14 Getting Started A Look at the Computer Using the USB Optical Mouse The USB optical mouse is available with select models It provides the same functions as the scroll mouse and wireless wheel mouse except it uses an optical sensor instead of a mechanical ball to determine the position of the cursor on the screen The surface on which you use the optical mouse plays an important role in tracking the cursor When using the optical mouse E Use a mousepad or a white sheet of paper underneath your mouse Using it on a glass or see through surface will inhibit the ability of the sensor to track the cursor E Avoid using the mouse on a reflective surface such as a mirror or shiny metal disk This may cause tracking problems E Some wood grains and grooved surfaces may also cause tracking problems B Refer to the Solving Minor Problems section in this guide if your optical mouse does not function properly Getting Started 2 15 A Look at the Computer
35. ette drive 5 8 hard drive 5 11 hardware installation 5 12 Internet access 5 13 keyboard 5 17 memory 5 21 monitor 5 11 mouse 5 17 5 19 5 20 optical drives 5 6 power 5 15 Getting Started Index 3 Index Troubleshooting Guide 1 3 U Universal Serial Bus USB external hub 2 20 locating ports 2 2 2 4 2 5 2 7 2 9 2 11 optical mouse 2 15 Smart Card Keyboard 2 20 V VGA connector 2 7 2 9 2 11 voltage select switch 2 7 2 8 2 11 WwW warranty information 1 2 5 3 Web sites community 5 3 5 4 Compaq Support Specialist 5 3 drivers 5 3 Logitech 2 13 memory identification 4 6 My Presario 2 19 products and services 1 1 software fixes 5 3 technical support 1 1 1 4 5 1 5 4 upgrades and accessories 1 2 warranty information 5 3 Windows logo keys 2 17 wireless wheel mouse installing 2 13 troubleshooting 5 19 using 2 14 Index 4 Getting Started
36. fter replacing or adding a memory module the memory is installed incorrectly or it is the wrong type of memory Repeat the above procedure to return your computer to its original state Getting Started 4 7 Internal Computer Components 4 8 Getting Started 5 Help amp Support This chapter provides information for identifying and solving common problems that may occur with your computer You can easily diagnose and solve many computer problems on your own without contacting a Compaq Support Specialist If you have a computer problem or question check the following resources for answers B Review this Help amp Support chapter for suggestions to solve the problem Wi Press the Easy Access Help button on the keyboard to access the built in Compaq Help amp Support Center where you can find information about your computer and computer related peripherals as well as links to online technical help E Visit the Compaq Help amp Support Web site at compaq com consumersupport B Contact a Compaq Support Specialist at the telephone number listed in your Limited Warranty The Web sites listed in this chapter may be specific to certain regions and English only Preventative Care and Maintenance Your computer is equipped with an integrated help and assistance tool from Microsoft and Compaq providing simple click access to built in product information preventative care and maintenance assistance
37. he Compaq USB Smart Card Keyboard available with select models in some regions has the same features as the Easy Access Keyboard with some additional Smart Card features The Smart Card features provide you with online shopping convenience and security If you have a Smart Card or when you receive your Smart Card you can insert your card into the terminal on the keyboard enter a PIN number and make purchases from participating online merchants zB The Smart Card Keyboard is classified as a low power USB device that should be connected directly to one of the USB ports on the front or back of your computer If an optional external USB hub is used it must be a powered external USB hub Q w JE R y Y u 1 Cop Lock A S D F G IH J f Smart Card Keyboard Components o Smart Card Button Press this button to apply for a Smart Card and or shop online at many of the participating online merchants e Smart Card Activity Light When lit indicates that you have inserted your Smart Card into the terminal e Smart Card Terminal Insert your Smart Card into the terminal face up to purchase merchandise online 2 20 Getting Started A Look at the Computer Using the Smart Card Feature The Smart Card feature makes it easy for you to purchase merchandise online To apply for a Smart Card or use your Smart Card to shop at participating online merchants 1 Press the Smart Card button O This button launc
38. hes a Web site with instructions on obtaining your Smart Card 2 When you receive your Smart Card and want to purchase merchandise online insert your card into the Smart Card terminal when prompted with the front of the card facing up 3 Follow the on screen instructions to complete the transaction The Smart Card Keyboard comes with a non payment Smart Card the Presario Internet Smart Card powered by Netissimo which enables a value added Internet utility The Internet utility will E Intelligently auto sense and dial the default Internet connection on the Presario desktop computer B6 Securely log you into online accounts with automatic population of Web aliases and passwords m Automatically allow you to access and store Web site favorites E Provide access to Web site destinations containing specialized content and offers for Smart Card Keyboard users Getting Started 2 21 A Look at the Computer 2 22 Getting Started 3 Using the Computer Inserting and Removing a Diskette The diskette drive also known as a floppy drive uses a 3 1 2 diskette or floppy disk to store files A diskette can hold up to 1 44 MB of data Once information is copied onto a diskette it remains there until you delete or overwrite it To insert or remove a diskette from the drive follow the procedure below 1 Hold the diskette with the label facing up and the arrow on the diskette pointing toward the drive then g
39. ing Parts ss oss opener pa eT prre Wigs mete e Re A e ada 1 2 Upgrading the Computer 0 0 0 ec Ih 1 2 Using the Documentation Library CD seeeeeee eee 1 3 Locating SoftPaq Information 0 0 0 0 cece eee eee 1 4 Using Compaq Advisor 2 0 0 cece cece cette nen ees 1 4 2 A Look at the Computer Front Panel Components 0 0 cece eee ence he 2 1 4000 SErIeS A AAA AA AAA AA A A 2 1 6000 Seri83 i ara ar rA a eese e ae Ae d eet area ate 2 3 OOO Series dri eiie eL es Set ee ee SE dee SH NES 2 4 Rear Panel Component ssp pi a Boa owe eee 4 2 6 AQOO Series s eR eee Gs Menai di CE ri 2 6 GOOO SELES PRICE 2 8 S000 Series ti re botes t ai va a la ad 2 10 Mouse Components ense A A aos 2 12 Installing the Wireless Wheel Mouse ooooocccococococcr IIR 2 13 Using the Scroll Mouse 0 0 cece re 2 14 Using the Wireless Wheel Mouse 0 0 cece eee e 2 14 Using the USB Optical Mouse ssseeeee III 2 15 Keyboard Components 00 cece eect eee n a EE yk 2 16 Easy Access Keyboard Components 00 0 uurna eee eee eee ee 2 16 Using the Easy Access Buttons leeeeleeeeeee e 2 17 Customizing the Easy Access Buttons 0 0 cece eee eee eee 2 19 Smart Card Keyboard Components 0 cece eee eee eens 2 20 Using the Smart Card Feature oo oooooconoccooncroor eens 2 21 Getting Started iii Contents 3 Using the Computer Inserting an
40. m inside the battery compartment 3 Turn off your computer 4 Connect the receiver cable to the PS 2 port on the back of your computer 5 Turn on your computer 6 Establish communication between the mouse and the receiver by pressing the Connect button on the receiver then pressing the Connect button under the mouse Getting Started 2 13 A Look at the Computer Using the Scroll Mouse The mouse directs the cursor on the Windows desktop Use the mouse to move quickly or easily through a document or Web site Moving the scroll wheel on your mouse through a document or Web site is faster than using the scroll bar You can use the scroll wheel to E Scroll forward or backward through a document or Web site by turning the scroll wheel forward or backward E Autoscroll by pressing down on the scroll wheel until it clicks you will see an autoscroll icon on your desktop Move the mouse vertically horizontally or diagonally to scroll in the desired direction The farther you move the cursor from the starting point icon the faster the scrolling occurs To stop autoscrolling press any mouse button zB Some mouse functions such as autoscrolling may not work with all software Using the Wireless Wheel Mouse The wireless wheel mouse is available with select models It has the same scroll features and functions as the Scroll Mouse with the addition of a receiver box When using the wirel
41. ndling of your service event please include your 1 Product model number 1 Product serial number 1 Date of purchase 1 Detailed description of your issue or question compaq com athome support consumeremail html How to Access Help The first step when you need help is to press the Help button on your keyboard giving you access to an integrated help and assistance tool from Microsoft and Compaq The Compaq Help amp Support Center provides a wealth of help and assistance especially when you need Answers to questions about your hardware or software Getting Started Help amp Support B Help installing new peripherals or software applications B A resolution to a hardware or software problem or error E To restore your computer and undo harmful changes E Access to the latest drivers updates and downloads If you want interactive help or didn t find exactly what you were looking for go to the Compaq Help amp Support Web site at compaq com consumersupport The Compaq Help amp Support Web site is the fastest way to find accurate solutions by providing E Original product drivers and the latest software updates B Warranty information and product documentation B Questions answers and insights through the Compaq Customer Communities compaq com communities B E mail responses from a Compaq Support Specialist If additional methods of getting assistance and resolving a problem are needed try the following
42. nternal components for your computer model For detailed instructions on upgrading and replacing internal computer components see the Hardware Reference Guide on the Documentation Library CD included with your computer Compaq recommends that you print these instructions to make the installation process easier Follow the procedure below to access the internal components of your 4000 Series computer CAUTION Static electricity can damage the electronic components of your computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Remove all diskettes CDs and DVDs from the computer 2 To shut down the computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off to turn the computer off 3 Disconnect the power cord from the electrical outlet and then from the computer Getting Started 4 1 Internal Computer Components WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching 4 Disconnect all peripheral device cables from the computer 5 Remove the access panels by loosening the screws that secure the access panels to the computer chassis O Slide the access panels b
43. number of connectors may vary by model Getting Started 2 11 A Look at the Computer Mouse Components Your computer includes a Scroll Mouse a Wireless Wheel Mouse or a USB Optical Mouse The Wireless Wheel Mouse and USB Optical Mouse are available with select models zB Your mouse can be customized for a left handed user from the Mouse Properties dialog box Click on Start then click Control Panel Click Printers and Other Hardware then click on the Mouse icon to open the Mouse Properties dialog box Mouse Components o Left Mouse Button Click and quickly release to make screen selections Double click and quickly release to open applications and files e Scroll Wheel Moves the screen backward and forward through a document without having to continuously move the mouse or mouse wheel e Right Mouse Button Click and quickly release to display application menu selections 2 12 Getting Started A Look at the Computer Installing the Wireless Wheel Mouse Follow the instructions below to install your wireless wheel mouse available on select models only zB Before using your wireless wheel mouse refer to the Comfort Guidelines on the Logitech Web site at logitech com cf support comfortguide cfm 1 Remove the battery compartment cover by pressing the tab on the E bottom of the mouse 6 and sliding off the cover 2 Insert the two AAA alkaline batteries according to the diagra
44. o work with your ISP Getting Started 5 13 Help amp Support Internet Access Continued Symptom Problem Solution Cannot automatically launch Internet programs You must log in to your ISP before some programs will start Log in to your ISP and launch the desired program Internet takes too long to download Web sites Modem is not set up properly Verify that the correct modem speed and COM port are selected 1 Click Start then click Control Panel The Control Panel window is displayed Click Printers and Other Hardware Click Phone and Modem Options Select the Modems tab then click the Properties button Under Device status verify the modem is working properly Under Device usage verify the modem is enabled If there are further problems click the Troubleshoot button and follow the on screen instructions 5 14 Getting Started Help amp Support Power Symptom Problem Solution Computer will not turn on Line voltage selection switch is not in the proper position for your region 115V 230V Set the line voltage selection switch to the correct setting for your region or call Compaq Technical Support for assistance Refer to your Limited Warranty for details Computer is not connected to an external power source Connect to an external power source Ensure that cables connecting the
45. on If you encounter display problems refer to the documentation that came with your monitor and to the common causes and solutions listed in this table Screen is blank and monitor power light is not lit Monitor power cable is not connected to the monitor or to the wall outlet Reconnect the power plug on the back of the monitor and on the wall outlet Monitor is not turned on Press the Power button on the front of the monitor Screen is blank Monitor connector cable is not properly connected to the back of the computer Inspect the monitor video connector for bent pins If no pins are bent reconnect the monitor connector cable on the back of the computer Getting Started 5 11 Help amp Support Display Monitor Continued Symptom Problem Solution Screen saver is enabled Press any key or move the mouse to make the screen display visible again Computer is in Stand By mode Hardware Installation Problems Symptom Problem Press the Power button to resume from Stand By mode Solution A new device is not recognized as part of the system Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that
46. ouse Continued Symptom Problem Solution Mouse will only move vertically or horizontally Mouse roller ball is dirty Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available from most computer stores Wireless Wheel Mouse Symptom Mouse needs repair Problem See your Limited Warranty booklet for details Solution Mouse does not work after installation or is not detected Receiver is not connected properly Try unplugging then reconnecting the receiver cable to your computer The receiver cable goes into the computer s USB port or with an adapter into the PS 2 mouse port Batteries are not installed properly Reinstall the batteries according to the diagram inside the battery compartment Communication between receiver and mouse not established Press the Connect button on the receiver then press the Connect button under the mouse Getting Started 5 19 Help amp Support Wireless Wheel Mouse Continued Symptom Problem Solution Poor reception Receiver too close to other electrical devices Place the receiver at least 8 inches or 20 centimeters away from other electrical devices such as the computer the computer monitor or external storage devices If you are working ona metallic surface try turning the receiver on its side Mouse stops functioning USB Optical Mouse Symptom
47. panel back about 1 inch 2 54 centimeters then lift it up and off the unit O Removing the 6000 Series Access Panel 8000 Series Follow the procedure below to access the internal components of your 8000 Series computer CAUTION Static electricity can damage the electronic components of your computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Remove all diskettes CDs and DVDs from the computer 2 To shut down your computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off to turn the computer off 3 Disconnect the power cord from the electrical outlet and then from the computer 4 4 Getting Started Internal Computer Components WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching 4 Disconnect all peripheral device cables from the computer 5 With the computer lying on its side loosen the two screws that secure the access panel to the computer chassis O Slide the access panel back about 1 inch 2 54 centimeters then lift it up and off the unit O Removing the 8000 Series Access Panel Getting Started 4 5 Internal Computer Components
48. pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system 5 12 Getting Started Help amp Support Hardware Installation Problems Continued Symptom Problem Solution When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes Internet Access A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Deselect the automatic settings in the Operating System for the board and choose a basic configuration that doesn t cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Symptom Problem Solution Cannot connect to the Internet Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up properly Reconnect the modem verifying the following connections telephone line to telephone for external phone sets and telephone line to wall jack from computer to wall Web browser is not set up properly Verify that the Web browser is installed and set up t
49. rted A Look at the Computer Rear Panel Components The components on the rear of your computer will vary depending on the model you purchased Take a look at the following illustrations to get acquainted with the rear panel features of your computer model Q Some components have color coded connectors that match the ports on the rear of your computer Refer to the Quick Setup poster that came with your computer for more information on connecting computer components 4000 Series 2 6 Getting Started A Look at the Computer Rear Panel Components 4000 Series o Power Cord Connector Connects the computer s power cord e Voltage Select Switch Selects 230 volts for some areas of Asia Africa available on select Australia and Europe or 115 volts for North America models South America and Japan This switch may be factory set to 230 volts Before plugging the power cord into an electrical outlet be sure the switch is set to your regional requirement Failure to set the switch to the correct regional voltage requirement may damage your internal components e PS 2 Keyboard Connector Connects a PS 2 compatible keyboard o USB Universal Serial Connects USB devices such as a USB keyboard Bus Ports mouse or pointing device e Serial Port Connects a serial peripheral device such as a scanner 16 VGA Connector Connects the monitor to the computer L7 Audio Line
50. s Buttons The Easy Access Buttons make accessing your favorite Web sites services and applications easier and faster Q Several Easy Access Buttons are programmed to default to an Internet Web site when pressed However until you set up your Internet Service Provider ISP the buttons will take you to a window that guides you through the ISP setup process Getting Started 2 17 A Look at the Computer Easy Access Buttons 0 i Instant Internet Provides your daily starting point to the Internet It connects you to a customizable Web page filled with local weather news sports and financial information e Help Takes you to the Compaq Help amp Support Center which provides information about your computer You can find information about your computer and computer related peripherals as well as access links to online technical support e A Search Accesses a Web site that helps you to locate news and information on the Internet Search for topics including news and information shopping graphics music and video 0 amp E mail Launches your e mail application 2 18 Getting Started A Look at the Computer Easy Access Buttons Continued E Smart Card Depending on your region this button launches the or Smart Card or the Compaq online Community to Community e The Smart Card button is available on U S English keyboards When pressed it provides
51. uter s power cord e Voltage Select Switch Selects 230 volts for some areas of Asia Africa available on select Australia and Europe or 115 volts for North America models South America and Japan This switch may be factory set to 230 volts Before plugging the power cord into an electrical outlet be sure the switch is set to your regional requirement Failure to set the switch to the correct regional voltage requirement may damage your internal components e PS 2 Keyboard Connector Connects a PS 2 compatible keyboard o PS 2 Mouse Connector Connects a PS 2 compatible mouse or other pointing device e Serial Port Connects a serial peripheral device such as a scanner Audio Line Out Connector Connects stereo speakers O Audio Line In Connector Connects audio devices e Microphone Connector Connects a microphone USB Universal Serial Connects USB devices such as a USB keyboard Bus Ports mouse or pointing device Q Modem Port Connects a modem cable A modem cable is included with your computer 0 Parallel Port Connects a parallel device such as a printer Q Second Serial Port Connects a serial peripheral device e Network Interface Card Connects to an Ethernet network cable A network NIC Connector cable is not included with your computer VGA Connector Connects the monitor to the computer Telephone Extension not Connects a telephone cable to the computer available in all countries Q Arrangement and
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