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Compaq 3000 Laptop User Manual

1. Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Q A product can be degraded by as little as 700 volts Table 4 2 lists the shielding protection provided by antistatic bags and floor mats Table 4 2 Static Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Maintenance and Service Guide 4 7 5 Removal and Replacement Procedures This chapter provides removal and replacement procedures Torx T8 and Phillips PO screws are removed during disassembly There are 54 screws in 8 different sizes that must be removed replaced and loosened when servicing the notebook Make special note of each screw size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw sizes locations and usage Maintenance and Service Guide 5 1 Removal and Replacement Procedures 5 1 Serial Number Report the notebook serial number to Compaq when requesting
2. S6 40 W C 25 E Asia Pacific 322539 371 The following Compaq 800 models use configuration code LLNB C800 P 240 S6E 30 W C 25 E Hong Kong 317471 AC1 Thailand 317417 281 Korea 317471 AD1 The following Compaq 800 model uses configuration code LN63 C800 P 240 X5 30 W C 25 E Asia Pacific 322538 371 The following Compaq 800 model uses configuration code LLN8 C800 P 200 X4 30 V C 25 E People s Republic 315612 AA1 of China The following Compaq 800 models use configuration code LLN6 C800 P 200 X4 20 V C 12 E Asia Pacific 315610 371 People s 315610 AA1 Australia New Zealand 315610 011 Republic Hong Kong 315610 AC1 of China Korea 315610 AD1 Taiwan 315610 AB1 Thailand 315610 281 Maintenance and Service Guide Product Description Table 1 2 Compaq 800 Models Continued The following Compaq 800 model uses configuration code LLNF C800 P 180 X5 20 D C 25 E Korea 317474 AD1 The following Compaq 800 model uses configuration code LLNC C800 P 180 X4 20 V C 12 E People s Republic 317472 AA1 of China The following Compaq 800 model uses configuration code LLND C800 P 180 X4 20 V C 12 E Korea 317473 AD1 The following Compaq 800 model uses
3. Maintenance and Service Guide 6 9 Specifications Table 6 8 System Interrupts Hardware IRQ System Function IRQO System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio default IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock RTC IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor not available to any peripheral IRQ14 IDE interface hard drive and optical drive IRQ15 System use Q PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none 6 10 Maintenance and Service Guide Specifications 1 O Address hex Table 6 9 System I O Addresses System Function shipping configuration 000 OOF DMA controller no 1 010 01F Unused 020 021 Interrupt controller no 1 022 024 Opti chipset configuration registers 025 03F Unused 02E 02F 87334 Super I O configuration for CPU 040 O5F Counter timer registers 044 05F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 O6F Unused 070 071 NMI enable real time clock 072 O7F Unused 080 08F DMA page registers
4. Battery pack 12 cell Li ion 310642 001 a Turn the notebook bottom side up with the rear panel facing you 5 4 Maintenance and Service Guide Removal and Replacement Procedures b Slide the battery pack lock latches to the right Figure 5 2 c Slide and hold the battery pack release latch to the right d Use the notch in the battery pack to swing the front edge of the battery pack up and back e Remove the battery pack Figure 5 2 Removing the Battery Pack Reverse the preceding procedure to install the battery pack 4 Remove the battery bay space saver by following these steps Battery Bay Space Saver Spare Part Number Information For use only with Compaq 800 models 313579 001 a Turn the notebook bottom side up with the rear panel facing you Maintenance and Service Guide 5 5 Removal and Replacement Procedures b Remove the two TM2 5 x 7 0 screws that secure the battery bay space saver to the notebook Figure 5 3 c Slide the battery pack lock latches to the right d Slide and hold the battery pack release latch to the right e Use the notch in the battery bay space saver to swing the front edge of the space saver up and back f Remove the battery bay space saver Figure 5 3 Removing the Battery Bay Space Saver Reverse the preceding procedure to install the battery bay space saver 5 6 Maintenance and Service Guide Removal and Replacement Pro
5. General Requirements The requirements listed below are applicable to all countries The length of the power cord set must be at least 1 5 meters 5 00 feet and a maximum of 2 0 meters 6 56 feet All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook Maintenance and Service Guide B 1 Power Cord Set Requirements Country Specific Requirements 3 Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 B 2 Maintenance and Service Guide Power Cord Set Requirements 3 Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number United Kingdom BSI 1 United States UL 2 Notes 1 The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm2 co
6. 2 Remove the LED switch cover Section 5 7 5 24 Maintenance and Service Guide Removal and Replacement Procedures 3 Disconnect the display cable from the system board Figure 5 20 4 Route the display cable out of the retention clip in the top cover Figure 5 20 Disconnecting the Display Cable Maintenance and Service Guide 5 25 Removal and Replacement Procedures 5 Position the notebook so the rear panel is facing you 6 Remove the four TM2 5 x 7 0 screws that secure the left and right hinge covers to the base enclosure Figure 5 21 7 Remove the left and right hinge covers by sliding them toward the outside of the notebook Q The hinge covers are included in the Miscellaneous Plastics Hardware Kit spare part number 310359 001 8 Lift the display straight up to remove it from the notebook Figure 5 21 Removing the Display Assembly Reverse the preceding procedure to install the display assembly 5 26 Maintenance and Service Guide Removal and Replacement Procedures 5 13 Top Cover Top Cover Spare Part Number Information Top cover 310654 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Ji Optical drive Section 5 6 JU LED switch cover Section 5 7 Ui Keyboard Section 5 8 Ji Display assembly Section 5 12 2 Turn the notebook bottom side up with the front facing you Maintenance and Service Guide
7. troubleshooting 2 18 drive indicator light 1 21 drives preventing damage 4 3 DVD ROM drive OS loading problems 2 23 specifications 6 7 E electrostatic discharge 4 4 4 7 external monitor connector location 1 16 pin assignments A 4 F fan illustrated 3 4 removal 5 21 spare part number 3 7 5 21 features 1 11 feet illustrated 3 10 locations 5 9 Fn key 1 19 front components 1 14 function keys 1 18 G grounding equipment and methods 4 6 Maintenance and Service Guide Index H hard drive illustrated 3 4 OS loading problems 2 20 removal 5 7 spare part numbers 3 5 5 7 specifications 6 5 hard drive bay 1 17 1 22 hard drive carrier illustrated 3 4 removal 5 8 spare part number 3 5 5 7 headphone jack location 1 15 pin assignments A 5 heat sink illustrated 3 4 removal 5 18 spare part number 3 7 5 18 hinge covers illustrated 3 2 3 10 removal 5 26 l T O address specifications 6 11 illustrated parts catalog 3 1 infrared port 1 16 internal keypad 1 19 interrupt specifications 6 10 Maintenance and Service Guide K keyboard illustrated 3 2 removal 5 15 spare part numbers 3 5 5 15 troubleshooting 2 27 keyboard external spare part numbers 3 12 keyboard components 1 18 L LED switch cover illustrated 3 2 removal 5 13 spare part number 3 3 5 13 left side components 1 16 Logo Kit spare part number 3 12 memory expansion board removal 5 9 spare part numbers 3 12 5 9 memory
8. Figure 5 11 Removing the LED Switch Cover Reverse the preceding procedure to install the LED switch cover 5 14 Maintenance and Service Guide Removal and Replacement Procedures 5 8 Keyboard Keyboard Spare Part Number Information Asia Pacific 310640 371 People s Republic 310640 AA1 Australia 310640 011 of China Hong Kong 310640 AC1 Taiwan 310640 AB1 India 310640 D61 Thailand 310640 281 Japan 310640 291 United States 310640 001 Korea 310640 AD1 1 Prepare the notebook for disassembly Section 5 3 2 Remove the LED switch cover Section 5 7 3 Close the notebook and turn it bottom side up with the front facing you 4 Remove the TM2 5 x 16 0 screw that secures the keyboard to the base enclosure Figure 5 12 l Figure 5 12 Removing the Keyboard Screw Maintenance and Service Guide 5 15 Removal and Replacement Procedures 5 Turn the notebook top side up with the front facing you and open the notebook 6 Lift the back edge of the keyboard until it rests at a 45 degree angle Figure 5 13 7 Slide the keyboard toward the back of the notebook until the tabs on the front edge of the keyboard are removed from the slots in the base enclosure 8 Swing the back edge of the keyboard up and forward and rest the keyboard on the palm rest Figure 5 13 Releasing the Keyboard 5 16 Maintenance and Service Guide Removal and Replacement Procedures 9 Release t
9. drive to bootable CN prompt Boot from hard drive Hard drive formatted Format hard drive and bring to a bootable CN prompt Hard drive accessible Notebook booted Load OS using Restore CD if applicable Go to Section 2 12 No OS Loading Go to Section 2 12 No OS Loading from Hard Drive Part 3 from Hard Drive Part 3 Maintenance and Service Guide 2 21 Troubleshooting Flowchart 2 12 No OS Loading from Hard Drive Part 3 Continued from Section 2 11 No OS Loading from Hard Drive Part 2 _ System Install OS files on hard and reboot drive 0S loading from hard drive Virus on hard drive Clean virus Run SCANDISK and check for Diagnostics Replace bad sectors on diskette hard drive Can bad sectors be fixed Replace Run diagnostics hard drive and follow recommendations Fix bad Boot from Replace sectors hard drive hard drive 2 22 Maintenance and Service Guide Troubleshooting Flowchart 2 13 No OS Loading from CD or DVD ROM Drive Y No OS Loading from Disc CD or in drive DVD ROM Drive Install bootable disc Boots from CD or DVD Boots from CD or DVD Reseat drive Booting from another device Booting order correct Correct boot order using the setup utility N Install b
10. 090 091 Unused 092 Port A 093 09F Unused OAO OA1 Interrupt controller no 2 Maintenance and Service Guide 6 11 Specifications 1 O Address hex Table 6 9 System I O Addresses Continued System Function shipping configuration OA2 OBF Unused 0CO ODF DMA controller no 2 OEO OEF Unused OFO OF 1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port 6 12 Maintenance and Service Guide Specifications Table 6 9 System I O Addresses Continued 1 O Address hex System Function shipping configuration 2F0 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF
11. 15 in Disk thickness 0 12 cm 0 047 in Track pitch 0 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate 24X Max CD 8X Max DVD Normal lO Mode 4 single burst 3 600 KB s 150 KB s at 1X CD rate 10 800 KB s 1 352 KB s at 1X DVD rate 16 6 MB s Startup time lt 12 seconds Stop time lt 3 seconds Maintenance and Service Guide 6 7 Specifications Table 6 6 CD RW Drive Center hole diameter 1 5 cm 0 59 in Disk diameter 12 cm 8 cm 4 72 in 3 15 in Disk thickness 0 12 cm 0 047 in Track pitch 0 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB Data transfer rate Sustained 16X 150 KB s Sustained 4X CD RW 5 520 KB s Normal PIO Mode 4 single burst 16 6 MB s Startup time lt 15 seconds Stop time lt 6 seconds 6 8 Maintenance and Service Guide Specifications Table 6 7 System DMA Hardware DMA System Function DMAO Available for audio DMA1 Entertainment audio default alternate DMAO DMA3 none DMA2 Diskette drive DMA3 ECP parallel port LPT1 default alternate DMAO none DMA4 DMA controller cascading not available DMA5 Available for PC Card DMA6 Not assigned DMA7 Not assigned PC Card controller can use DMA 1 2 or 5
12. 2 1 pointing device 2 28 power 2 12 video 2 16 TV out connector 1 17 U universal serial bus USB connector location 1 17 pin assignments A 2 V vent 1 22 video troubleshooting 2 16 volume control buttons 1 15 W Windows logo key 1 19 wireless LAN activity light 1 20 workstation precautions 4 5 Maintenance and Service Guide
13. 3 Replace system board Maintenance and Service Guide 2 25 Troubleshooting Flowchart 2 16 Nonfunctioning Device Nonfunctioning device Reseat device Unplug the nonfunctioning device from the notebook inspect cables and plugs for bent or broken pins or other damage Any physical Fix or device detected replace broken item Reattach device f Possible bad Go to Close notebook hard drive Section 2 9 puo io poner Replace drive No OS Loading Possible bad NIC Device Replace card Device boots If integrated NIC boots properly rapes al properly oard Possible bad diskette drive Replace drive 2 26 Maintenance and Service Guide Troubleshooting Flowchart 2 17 Nonfunctioning Keyboard Keyboard not operating properly Connect notebook to good external keyboard External Replace device system works board Reseat internal keyboard connector if applicable Replace internal keyboard or cable Replace system board Maintenance and Service Guide 2 27 Troubleshooting Flowchart 2 18 Nonfunctioning Pointing Device Pointing device not operating properly Connect notebook to good external pointing device External Replace device system works board Reseat internal pointing device connector if applicable Replace internal B pointing device or cable Replace system board 2 28 Maintenance an
14. 5 Seek times typical read including setting Single track 3ms 3ms Average 13 ms 13 ms Full stroke 24 ms 24 ms Logical blocks 78 140 160 39 070 080 Logical configuration Cylinders 16 383 16 383 Heads 16 16 Sectors per track 63 63 14 GB 1 073 741 824 bytes System capability may differ 3 Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the Compaq Customer Support Center for details Maintenance and Service Guide 6 5 Specifications Table 6 4 Hard Drives Continued 40 GB 20 GB Physical configuration Cylinders 22 784 22 784 Heads 4 4 Sectors per track 293 to 560 293 to 560 Bytes per sector 512 512 Buffer size 2 MB 512 KB Disk rotational speed 4200 rpm 4200 rpm Transfer rate Interface max MB s 66 6 66 6 Media MB s 109 to 203 109 to 203 14 GB 1 073 741 824 bytes System capability may differ Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the Compaq Customer Support Center for details 6 6 Maintenance and Service Guide Specifications Table 6 5 DVD ROM Drive Applicable disk DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disk diameter 12 cm 8cm 4 72 in 3
15. 5 27 Removal and Replacement Procedures 3 Remove the following TM2 5 x 7 0 screws Figure 5 22 m Four screws along the notebook front edge Two screws on each side of the hard drive bay Three screws on the rear edge of the notebook One screw in the memory expansion compartment UU UU One screw near the fan vent 9Q a Figure 5 22 Removing the Top Cover Screws 5 28 Maintenance and Service Guide Removal and Replacement Procedures 4 Remove the following PM2 5 x 4 0 screws Figure 5 23 4 Four screws in the battery bay 4 Two screws in the optical drive bay Figure 5 23 Removing the Top Cover Screws Maintenance and Service Guide 5 29 Removal and Replacement Procedures 5 Turn the notebook top side up with the front facing you 6 Release the ZIF connector to which the TouchPad cable is connected and disconnect the TouchPad cable from the system board Figure 5 24 7 Disconnect the following cables 4 TouchPad button T Left speaker O Right speaker O d 5 By LU NA D 3 Figure 5 24 Disconnecting the Top Cover Cables 5 30 Maintenance and Service Guide Removal and Replacement Procedures 8 Lift the top cover straight up to remove it from the base enclosure Figure 5 25 Figure 5 25 Removing the Top Cover Reverse the preceding procedure to install the top cover Maintenance and Service Guide 5 31 Removal
16. C 12 E Asia Pacific 315611 371 Korea 315611 AD1 Australia New Zealand 315611 011 Taiwan 315611 AB1 Hong Kong 315611 AC1 Thailand 315611 281 The following Compaq 800 models use configuration code LF54 C800 P 180 X 3 20 V C 25 E Asia Pacific 309482 371 Australia New 309482 011 Zealand Maintenance and Service Guide Product Description Table 1 2 Compaq 800 Models Continued The following Compaq 800 models use configuration code LF57 C800 P 180 x3 20 D C 12 E Asia Pacific 310535 371 Australia New 310535 011 Zealand The following Compaq 800 models use configuration code LF53 C800 P 180 x3 20 D C 12 E Asia Pacific 307602 371 Australia New 307602 011 Zealand The following Compaq 800 models use configuration code LMS3 C800 C 170 X4 20 V Cc 12 E Asia Pacific 321486 371 Thailand 321486 281 The following Compaq 800 models use configuration code LLN9 C800 C 170 X4 20 D C 12 E Asia Pacific 317470 371 Thailand 317470 281 The following Compaq 800 model uses configuration code LN61 and includes a USB external diskette drive C800 C 170 X3 20 D C 25 Australia New Zealand 322537 011 The following Compaq 800 model uses configuration code LN62 C800 C 170 X3 20 D C 25 E Australia N
17. Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 Maintenance and Service Guide 6 13 Specifications System Memory Map Size Memory Address System Function 640 KB 00000000 0009FFFF Base memory 128 KB 000A0000 000BFFFF Video memory 48 KB 000C0000 000CBFFF Video BIOS 160 KB 000C8000 000E7FFF Unused 64 KB 000E8000 000FFFFF System BIOS 15 MB 00100000 00FFFFFF Extended memory 58 MB 01000000 047FFFFF Super extended memory 58 MB 04800000 07FFFFFF Unused 2 MB 08000000 080FFFFF Video memory direct access 4 GB 08200000 FFFEFFFF Unused 64 KB FFFF0000 FFFFFFFF System BIOS 6 14 Maintenance and Service Guide A Connector Pin Assignments Table A 1 RJ 45 Network Interface 12345678 Pin Signal Pin Signal 1 Transmit 5 Unused S 2 Transmit 6 Receive 3 Receive 7 Unused 4 8 Unused Unused Maintenance and Service Guide A 1 Connector Pin Assignments Table A 2 RJ 11 Modem Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused Table A 3 Universal Serial Bus 1234 PAA Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground A 2 Maintenance and Service Guide Connector Pin Assignments Table A 4 Parallel OOQOOO0OO0O00 amp VOOVOOVOO0U0E Pin Signal Pin Signal 1 Strobe 37
18. and Replacement Procedures 5 14 1394 Board 1394 Board Spare Part Number Information 1394 board includes cable 310656 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Ji Optical drive Section 5 6 LED switch cover Section 5 7 Keyboard Section 5 8 Display assembly Section 5 12 m m m m Top cover Section 5 13 5 32 Maintenance and Service Guide Removal and Replacement Procedures 2 Remove the tape that secures the 1394 board cable to the base enclosure Figure 5 26 3 Disconnect the 1394 board cable from the system board 4 Remove the PM2 5 x 4 0 screw that secures the 1394 board to the base enclosure 5 Remove the 1394 board Figure 5 26 Removing the 1394 Board Reverse the preceding procedure to install the 1394 board Maintenance and Service Guide 5 33 Removal and Replacement Procedures 5 15 Modem Board Modem Board Spare Part Number Information Modem board 310653 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Ji Optical drive Section 5 6 LED switch cover Section 5 7 Keyboard Section 5 8 Display assembly Section 5 12 m m m m Top cover Section 5 13 5 34 Maintenance and Service Guide Removal and Replacement Procedures 2 Remove the tape that secures the modem board cable to the system board Figure 5 27 3 Discon
19. another external system display video OK board Y Y 2 16 Maintenance and Service Guide Troubleshooting Flowchart 2 7 No Video Part 2 Continued from Section 2 6 No Video Part 1 Remove notebook from docking station if connected Adjust Check brightness display of external brightness monitor Go to A in Video OK Section 2 6 Video OK No Video Part 1 Check that notebook is properly Try another seated in docking station for external bent pins on cable and for monitor monitor connection f Internal and external video OK Video OK Go to Section 2 8 Nonfunctioning Docking Station Adjust external monitor display Maintenance and Service Guide 2 17 Troubleshooting Flowchart 2 8 Nonfunctioning Docking Station if applicable Nonfunctioning Docking Station Reseat power cord in docking station and power outlet Check voltage Reinstall setting on notebook into docking station docking station Reset monitor cable connector at Docking docking station station operating PAGING Replace the following docking station operating components one at a time Check p g notebook operation after each replacement 1 Power supply 2 1 0 board Remove 3 Backplane board notebook reseat 4 Switch box all internal parts 5 Docking motor mechanism and replace any damaged items in docking station 2 18 Maintenance and Serv
20. configuration code LLN7 C800 P 180 X4 20 D C 12 E People s Republic 315611 AA1 of China The following Compaq 800 models use configuration code LMS2 C800 C 180 X4 20 D 12 E Asia Pacific 321485 371 People s 321485 AA1 Australia New Zealand 321485 011 Republic Hong Kong 321485 AC1 of China Korea 321485 AD1 Taiwan 321485 AB1 Thailand 321485 281 The following Compaq 800 model uses configuration code LN65 C800 C 180 X4 20 D C 12 E India 322629 D61 The following Compaq 800 model uses configuration code LN66 C800 C 170 X4 20 D C 12 E India 322630 D61 1 4 Maintenance and Service Guide Product Description Table 1 2 Compaq 800 Models Continued The following Compaq 800 models feature TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 90W AC adapter No battery pack The following Compaq 800 models use configuration code LF56 C800 P 240 S6 30W C 25 E Asia Pacific 316503 371 Australia New 316503 011 Zealand The following Compaq 800 model uses configuration code LN67 C800 P 200 566 40 V C 25 E Taiwan 324627 AB1 The following Compaq 800 model uses configuration code L
21. grounding cords To provide proper grounding wear a strap snugly against the skin at all times On grounded mats with banana plug connectors connect a wrist strap with alligator clips m When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes m Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with grounding cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials 4 6 Maintenance and Service Guide Removal and Replacement Preliminaries Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity
22. information or ordering spare parts The serial number is located on the bottom of the notebook Figure 5 1 Figure 5 1 Serial Number Location 5 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components Table 5 1 Disassembly Sequence Chart Section Description of Screws Removed 5 3 Preparing the notebook for disassembly Battery pack 0 2 for battery pack space saver 5 2 Maintenance and Service Guide Removal and Replacement Procedures Table 5 1 Disassembly Sequence Chart Continued Section Description of Screws Removed 5 3 Hard drive 4 to remove hard drive Continued 4 to separate hard drive from hard drive bracket 5 4 Notebook feet 0 5 5 Memory expansion board 2 loosened 5 6 Optical drive 1 5 7 LED switch cover 2 5 8 Keyboard 1 5 9 Heat sink 5 loosened 5 10 Fan 3 5 11 Processor 0 5 12 Display assembly 4 5 13 Top cover 17 5 14 1394 board 1 5 15 Modem board 2 5 16 System board 6 5 17 RTC battery 0 Maintenance and Service Guide 5 3 Removal and Replacement Procedures 5 3 Preparing the Notebook for Disassembly Perform the following steps before disassembling the notebook 1 Turn off the notebook 2 Disconnect the AC adapter and all external devices 3 Remove the battery pack by following these steps Battery Pack Spare Part Number Information
23. 0 Aoknowedg j4 2 Data bit O 11 Busy 3 Data bit 1 12 Paper out 4 Data bit 2 13 Select 5 Data bit 3 14 Auto line feed 6 Data bit 4 15 Error 7 Data bit 5 16 Initialize printer 8 Data bit 6 17 Select in 9 Data bit 7 18 25 Signal ground Signal is active low Maintenance and Service Guide A 3 Connector Pin Assignments Table A 5 External Monitor Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog A 4 Maintenance and Service Guide Connector Pin Assignments Table A 6 Stereo Speaker Headphone 2 Pin Signal Pin Signal 1 Audio out 2 Ground Table A 7 Microphone 2 Pin Signal Pin Signal 1 Audio in 2 Ground Maintenance and Service Guide A 5 Power Cord Set Requirements 3 Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set received with the notebook meets the requirements for use in the country where the equipment is purchased Power cord sets for use in other countries must meet the requirements of the country where the notebook is used For more information on power cord set requirements contact a Compaq authorized reseller or service provider
24. 0660 001 8X Max DVD ROM drive 310661 001 24X Max DVD ROM CD RW combination drive 310662 001 1 Prepare the notebook for disassembly Section 5 3 2 Turn the notebook bottom side up with the optical drive facing you 3 Remove the memory expansion compartment cover Section 5 5 4 Remove the TM2 5 x 7 0 screw that secures the optical drive to the base enclosure Figure 5 9 5 Slide the optical drive out of the base enclosure oe Figure 5 9 Removing an Optical Drive Reverse the preceding procedure to install the optical drive 5 12 Maintenance and Service Guide Removal and Replacement Procedures 5 7 LED Switch Cover LED Switch Cover Spare Part Number Information LED switch cover 311628 001 1 Prepare the notebook for disassembly Section 5 3 2 Turn the notebook bottom side up with the front facing you 3 Remove the two TM2 5 x 7 0 screws that secure the LED switch cover to the base enclosure Figure 5 10 T l w Figure 5 10 Removing the LED Switch Cover Screws Maintenance and Service Guide 5 13 Removal and Replacement Procedures 4 Turn the notebook top side up with the front facing you and open the notebook as far as it will open 5 Lift the right side of the LED switch cover to separate it from the base enclosure Figure 5 11 6 Swing the top edge of the LED switch cover forward to separate the cover from the display assembly
25. 1 2 7 No video part 2 2 8 Nonfunctioning docking station 2 9 No operating system OS loading 2 10 No OS loading from hard drive part 1 2 11 No OS loading from hard drive part 2 2 12 No OS loading from hard drive part 3 2 13 No OS loading from CD or DVD ROM drive 2 14 No audio part 1 2 15 No audio part 2 2 16 Nonfunctioning device 2 17 Nonfunctioning keyboard 2 18 Nonfunctioning pointing device 2 19 No network or modem connection 2 10 Maintenance and Service Guide Troubleshooting Flowchart 2 1 Initial Troubleshooting troubleshooting N Go to Section 2 2 No Power Check LED board Beeps LEDs or error messages speaker connections Go to Section 2 16 Nonfunctioning Device All drives working Go to Section 2 6 No Video Is there video no boot Section 2 17 Keyboard Nonfunctioning pointing Keyboard device or Section 2 18 N y working Nonfunctioning Pointing Device Go to Section 2 9 No OS Loading Is the OS loading t Connecting Seaton 319 to network No Network or or modem Modem Go to Section 2 15 No Audio Maintenance and Service Guide 2 11 Troubleshooting Flowchart 2 2 No Power Part 1 No Power power LED is off Remove from docking station if applicable Go to Power up Power up Reset Section 2 3 on battery on bat
26. 745 001 13 3 inch XGA TFT 310651 001 Miscellaneous Plastics Hardware Kit includes 310659 001 2a Left hinge cover 2b Right hinge cover 2c PC Card slot space saver 2d Modem cable 2e Heat sink mounting bracket 2f RTC battery 2g Memory expansion compartment cover not illustrated m display hinge screw covers 2 m display bumper pads 2 m display screw covers 2 round 2 oblong m notebook feet 2 round 2 oblong 3 LED switch cover 311628 001 Maintenance and Service Guide 3 3 Illustrated Parts Catalog Figure 3 2 Notebook System Major Components Continued 3 4 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook System Major Components Continued Spare Part Item Description Number 4 Keyboards Asia Pacific 310640 371 People s 310640 AA1 Australia 310640 011 Republic Hong Kong 310640 AC1 of China India 310640 D61 Taiwan 310640 AB1 Japan 310640 291 Thailand 310640 281 Korea 310640 AD1 United States 310640 001 5 Top cover 310654 001 6 Optical drives 24X Max CD ROM drive 310660 001 8X Max DVD ROM drive 310661 001 24X Max DVD ROM CD RW combination drive 310662 001 7 Hard drives 80 GB 320038 001 60 GB 316744 001 40 GB 310645 001 30 GB 310644 001 20 GB 310643 001 8 Hard drive carrier with connector 310733 001 Maintenance and Service Guide 3 5 Illustrated Parts Catalog Figure 3 2 Notebook System Major Component
27. C 6 Phillips M2 0 x 4 5 Screw Head EO im MMII IIHT Color Qty Length Thread Width Black 5 4 5mm 2 0mm 4 0mm Where used Three screws that secure the fan to the heat sink documented in Section 5 10 Figure C 9 Phillips M2 0 x 4 5 Screw Locations C 10 Maintenance and Service Guide Screw Listing Table C 6 Phillips M2 0 x 4 5 Screw Continued Head im i MMII Color Qty Length Thread Width Black 5 45mm 2 0mm 4 0mm Where used Two screws that secure the modem board to the system board documented in Section 5 11 l l l E a AR Figure C 10 Phillips M2 0 x 4 5 Screw Locations Maintenance and Service Guide C 11 Screw Listing Table C 7 Phillips M2 0 x 13 0 Screw Head I x MMIII Color Qty Length Thread Width Silver 2 13 0mm 2 0mm 4 0mm Where used Two screws that secure the system board to the base enclosure on each side of the PC Card assembly documented in Section 5 16 Figure C 11 Phillips M2 0 x 13 0 Screw Locations C 12 Maintenance and Service Guide 1394 board illustrated 3 6 3 8 removal 5 32 spare part number 3 9 5 32 1394 board cable 5 32 1394 connector 1 17 A AC adapter spare part number 3 12 air adapter cable spare part number 3 12 Application key 1 19 audio troubleshooting 2 24 auto adapter cable spare part number 3 12 base enclosure spare part number 3 9 battery bay 1 23 battery bay space saver illust
28. Description Table 1 8 Bottom Components Continued Item Component 3 Battery pack lock latches Function Secure the battery pack and battery compartment space saver in the battery compartment 4 Battery bay Accepts an 8 cell Li ion battery pack or battery compartment space saver 5 Battery pack release switch Releases the battery pack from the battery compartment 6 Memory expansion compartment Covers the memory expansion compartment that contains two memory expansion slots for memory expansion boards Only PC2100 compliant memory modules can be used 7 Optical drive bay Accepts a CD ROM CD RW DVD ROM or DVD CD RW drive Maintenance and Service Guide 1 23 Product Description 1 6 Design Overview This section presents a design overview of key parts and features of the notebook Refer to Chapter 3 Illustrated Parts Catalog to identify replacement parts and Chapter 5 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections E Memory expansion board Hard drive Display Keyboard and TouchPad Audio Intel Pentium 4 and Celeron processors Fan PC Card Modem or modem NIC The notebook uses an electrical fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high externa
29. Grounding Equipment and Methods 4 6 Removal and Replacement Procedures 5 1 Serial Number oeri 6 eden eee epee e tea 5 2 5 2 Disassembly Sequence Chart 5 2 5 3 Preparing the Notebook for Disassembly 5 4 3 4 Notebook Feet aa 5 9 5 5 Memory Expansion Board 5 9 XO Optical Drive 0 a cana eshte 5 12 5 7 LED Switch Cover 00 000 0005 5 13 5 8 Keyboard 0 an 5 15 5 9 Heat Smk 3 tahoe oy sa et Seeded Cte 5 18 DLO Fane sai pen betes Gee wh heed Hae eet he 5 21 5 LINPIOCESSON asc na RK Ramee ae Tae ee 5 22 5 12 Display Assembly 200 5 5 24 5 13 Top COVER LAENG WANG td AN ea 5 27 5A441394 Boatden i na pa DN adh hea aca E a 5 32 5 15 Modem Board an 5 34 5 16 System Board arresa eee eee eee 5 36 5 17 Real Time Clock RTC Battery 5 38 Maintenance and Service Guide Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3 Conductor Power Cord Set a B 1 General Requirements an B 1 Country Specific Requirements B 2 C Screw Listing Index Maintenance and Service Guide V 1 Product Description The Compaq 800 and Presario 3000 Series Mobile PCs feature Intel Pentium 4 processors an industry leading SiS Accelerated Graphics Port AGP graphics processor a 16 inch SXGA display and a wide range of multimedi
30. N68 C800 P 200 X5 30 V C 25 E Korea 325439 AD1 The following Compaq 800 models use configuration code LLN8 C800 P 200 X4 30 V C 25 E Asia Pacific 315612 371 Korea 315612 AD1 Australia New Zealand 315612 011 Taiwan 315612 AB1 Hong Kong 315612 AC1 Thailand 315612 281 The following Compaq 800 model uses configuration code LMS4 C800 P 200 X4 20 V C 12 E Asia Pacific 321487 371 The following Compaq 8 00 model uses configuration code LMS1 C800 P 200 X4 20 D C 12 E Asia Pacific 319562 371 Maintenance and Service Guide 1 5 Product Description Table 1 2 Compaq 800 Models Continued The following Compaq 800 models use configuration code LF55 C800 P 200 Xx3 20 D C 12 E Asia Pacific 317495 371 Australia New 317495 011 Zealand The following Compaq 800 model uses configuration code LLNG C800 P 180 X4 30 W C 25 E Hong Kong 317475 AC1 The following Compaq 800 model uses configuration code LLNH C800 P 180 X4 30 V C 12 E Taiwan 317476 AB1 The following Compaq 800 model uses configuration code LLNC C800 P 180 Xx4 20 V C 12 E Asia Pacific 317472 371 The following Compaq 800 models use configuration code LLN7 C800 P 180 Xx4 20 D
31. November 2002 Document Part Number 307503 003 Contents 1 Product Description a BY bi NAA 1 2 E2 Features aa Ka eta ee NB LAG BLK NAG tad 1 11 1 3 Clearing a Password an 1 12 1 4 Power Management aan 1 13 1 5 Notebook External Components 1 14 1 6 Design Overview aan 1 24 2 Troubleshooting 2 1 Computer Setup and Diagnostics Utilities 2 1 Using Computer Setup 2 2 2 2 Using Compaq Diagnostics 2 7 Obtaining Saving or Printing Configuration Information 2 7 Obtaining Saving or Printing Diagnostic Test Information 2 8 2 3 Troubleshooting Flowcharts 2 10 3 Illustrated Parts Catalog 3 1 Serial Number Location 3 1 3 2 Notebook System Major Components 3 2 3 3 Miscellaneous Plastics Hardware Kit Components 3 10 3 4 Miscellaneous a 3 12 Maintenance and Service Guide iii Contents 4 Removal and Replacement Preliminaries 4 1 Tools Required 0 0 0 0 02 eee 4 1 4 2 Service Considerations a 4 2 Plastic Parts ee eee eee 4 2 Cables and Connectors 2 0 0005 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 4 4 6 Workstation Precautions 4 5 4 7
32. Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u COMPAQ Maintenance and Service Guide Compaq Notebook 800 Series Compaq Presario 3000 Series Mobile PC Document Part Number 307503 003 April 2003 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying notebook features components and spare parts troubleshooting notebook problems and performing notebook disassembly procedures 2003 Hewlett Packard Development Company Microsoft and Windows are trademarks of Microsoft Corporation in the U S and or other countries Intel Pentium and SpeedStep are trademarks of Intel Corporation in the U S and or other countries HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Maintenance and Service Guide Third Edition April 2003 First Edition
33. a capabilities Figure 1 1 Compaq 800 and Presario 3000 Series Mobile PC Maintenance and Service Guide 1 1 Product Description 1 1 Models Notebook models are shown in Tables 1 1 through 1 3 Table 1 1 Compaq 800 and Presario 3000 Model Naming Conventions C800 XXXXXX XXX 1 10 Key Description Options 1 Brand Series C800 800 Series P3000 Presario designator 3000 Series 2 Processor type P Intel Pentium 4 C Intel Celeron 3 Processor speed 306 3 06 GHz 200 2 0 GHz 280 2 8 GHz 180 1 8 GHz 240 2 4 GHz 170 1 7 GHz 4 Display type S SXGA 1268 x 1024 6 16 x in size resolution X XGA 1024 x 768 5 15 x in 4 14 xin 3 13 x in 5 Hard drive size 80 80 MB 40 40 GB 60 60 MB 20 20 GB 6 Optical drive D CD ROM drive W combination designator V DVD ROM drive DVD CD RW drive 7 Integrated M modem C modem NIC communication 0 none combination card 8 RAM 10 1024 MB 25 256 MB 51 512 MB 12 128 MB 9 Operating system E Microsoft Windows XP Home 10 SKU Maintenance and Service Guide Product Description Table 1 2 Compaq 800 Models The following Compaq 800 models feature TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 90W AC adapter 4 0 AH lithium ion Li ion battery pack The following Compaq 800 model uses configuration code LN64 C800 P 240
34. age to the notebook damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the notebook If you are unsure whether the notebook is off or in Hibernation turn the notebook on then shut it down Before removing a diskette drive or optical drive ensure that a diskette or disc is not in the drive Ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive CD ROM drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or to liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package Fragile Handle With Care Maintenance and Service Guide 4 3 Removal and Replacement Preliminaries 4 4 4 5 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some p
35. ate Nonoperating 1 0 G zero to peak 10 to 500 Hz 0 5 oct min sweep rate Q Applicable product safety standards specify thermal limits for plastic surfaces The notebook operates well within this range of temperatures 6 2 Maintenance and Service Guide Specifications Dimensions Height Width Diagonal Table 6 2 16 0 inch SXGA TFT Display 24 00 cm 9 45 in 32 20 cm 12 68 in 40 60 cm 16 00 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 120 nit typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1024 x 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 4 20 W consumption Maintenance and Service Guide 6 3 Specifications Dimensions Height Width Diagonal Table 6 3 13 3 inch SXGA TFT Display 20 28 cm 7 98 in 27 03 cm 10 64 in 33 79 cm 13 30 in Number of colors Up to 16 8 million Contrast ratio 150 1 Brightness 120 nit typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1280 x 1024 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 4 20 W consumption 6 4 Maintenance and Service Guide Specifications Table 6 4 Hard Drives 40 GB 20 GB User capacity per drive 40 0 GB 20 0 GB Drive height 9 5mm 9 5 mm Drive width 70 mm 70 mm Interface type ATA 5 ATA
36. aver carbon 118104 001 USB 17 key numeric keypad 261636 001 USB SmartCard 271124 001 USB wireless United States 252411 001 3 12 Maintenance and Service Guide Illustrated Parts Catalog Table 3 3 Spare Parts Miscellaneous not illustrated Continued Spare Part Description Number Mouse 2 button carbon 113907 001 Mouse USB carbon 164999 001 PC Card Smaricard reader 153994 001 Power cord 3 wire Australia 246959 011 Korea 246959 AD1 Denmark 246959 081 Switzerland 246959 AG1 Europe Middle 246959 021 United 246959 031 East Africa Kingdom Italy 246959 061 United 246959 001 Japan 246959 291 States Screw Kit includes the following screws refer to Appendix C 310658 001 Screw Listing for more information on screw specifications and usage Mm Torx T8 M2 5 x 16 0 m Phillips M2 0 x 4 5 m Torx T8 M2 5 x 7 0 m Phillips M2 0 x 4 0 m Phillips M3 0 x 4 0 m Phillips M2 0 x 13 0 m Phillips M2 5 x 4 0 Security lock 294359 001 and 263537 001 Maintenance and Service Guide 3 13 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures Magnetic screwdriver Phillips PO screwdriver Torx T8 screwdriver Tool kit includes connector removal tool loopback plugs and case utility tool Maintenanc
37. ce Security Enable disable m Ports or diskette drives m Diskette write m CD ROM or diskette startup Settings for a DVD ROM can be entered in the CD ROM field System IDs Enter identification numbers for the notebook a docking base and all battery packs in the system Not applicable to SuperDisk LS 120 drives 2 4 Maintenance and Service Guide Troubleshooting Selecting from the Advanced Menu Table 2 3 Advanced Menu Select To Do This Language or press F2 Change the Computer Setup language Boot Options Enable disable Mm QuickBoot which starts the notebook more quickly by eliminating some startup tests If you suspect a memory failure and want to test memory automatically during startup disable QuickBoot m MultiBoot which sets a startup sequence that can include most bootable devices and media in the system Device Options m Enable disable the embedded numeric keypad at startup m Enable disable multiple standard pointing devices at startup To set the notebook to support only a single usually nonstandard pointing device at startup select Disable m Enable disable USB legacy support for a USB keyboard When USB legacy support is enabled the keyboard works even when a Windows operating system is not loaded m Set an optional external monitor or overhead projector connected to a video card in a docking base as the primary device When the notebook disp
38. cedures 5 Remove the hard drive by following these steps Hard Drives Spare Part Number Information 80 GB 320038 001 60 GB 316744 001 40 GB 310645 001 30 GB 310644 001 20 GB 310643 001 Hard drive carrier with connector 310733 001 a Turn the notebook bottom side up with the hard drive facing you b Remove the four TM2 5 x 7 0 screws that secure the hard drive assembly to the notebook Figure 5 4 c Slide the hard drive assembly forward and remove it from the hard drive bay Figure 5 4 Removing the Hard Drive Assembly Reverse the preceding procedure to install the hard drive assembly Maintenance and Service Guide 5 7 Removal and Replacement Procedures d Remove the four PM3 0 x 4 0 screws that secure the hard drive to the hard drive bracket Figure 5 5 e Remove the hard drive from the hard drive carrier Figure 5 5 Removing the Hard Drive from the Hard Drive Carrier Reverse the preceding procedure to install the hard drive into the hard drive carrier 5 8 Maintenance and Service Guide Removal and Replacement Procedures 5 4 Notebook Feet The notebook feet are adhesive backed rubber pads The notebook feet are included in the Miscellaneous Plastics Hardware Kit spare part number 310659 001 The notebook feet attach to the base enclosure as illustrated in Figure 5 6 P I I Figure 5 6 Replacing the Notebook Feet 5 5 Memory Expansion Board Memory Ex
39. d 10 100 NIC Bluetooth wireless Local Area Network 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 90W AC adapter P3019 P 280 S6 80 W C 10 E United States 315603 001 The following Compaq Presario 3000 model uses configuration code LF51 and features TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 90W AC adapter P3008 P 240 S6 40 W C 51 E United States 315955 001 The following Compaq Presario 3000 model uses configuration code LLN1 and features TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 90W AC adapter P3015 P 240 S6 60 W C 51 E United States 314614 001 Maintenance and Service Guide 1 9 Product Description Table 1 3 Compaq Presario 3000 Models Continued The following Compaq Presario 3000 model uses configuration code LMR3 and features TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 90W AC adapter P3015 P 240 S6 60 W 51 E United States 321457 001 The following Compaq Presario 3000 model features To
40. d Replacement Procedures 3 Remove the four PM2 5 x 4 0 screws that secure the system board to the base enclosure Figure 5 28 4 Remove the two PM2 0 x 13 0 screws on each side of the PC Card assembly that secure the system board to the base enclosure 5 Use the hard drive connector to lift the left side of the system board until it rests at an angle 6 Slide the system board to the left at an angle and remove it from the base enclosure Figure 5 28 Removing the System Board Reverse the preceding procedure to install the system board Q When the system board is removed the heat sink mounting bracket may be loose in the base enclosure Make sure this bracket is aligned correctly when installing the heat sink on the system board The heat sink mounting bracket is included in the Miscellaneous Plastics Hardware Kit spare part number 310359 001 Maintenance and Service Guide 5 37 Removal and Replacement Procedures 5 17 Real Time Clock RTC Battery Q The RTC battery is included in the Miscellaneous Plastics Hardware Kit spare part number 310359 001 1 Prepare the notebook for disassembly Section 5 3 and remove the following components LY Optical drive Section 5 6 LED switch cover Section 5 7 Keyboard Section 5 8 Display assembly Section 5 12 Top cover Section 5 13 CO C O ev System board Section 5 16 5 38 Maintenance and Service Guide Removal and Rep
41. d Service Guide Troubleshooting Flowchart 2 19 No Network or Modem Connection No network or modem connection Network Replace jack or modem jack or have jack active activated Connect to nondigital line NIC modem Reload configured drivers and in S reconfigure Replace NIC modem Disconnect all if applicable power from the notebook and open Reseat NIC modem if applicable Replace system board Maintenance and Service Guide 2 29 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the notebook serial number and model number located on the bottom of the notebook Figure 3 1 Figure 3 1 Serial Number Location Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 2 Notebook System Major Components Figure 3 2 Notebook System Major Components 3 2 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook System Major Components Spare Part Item Description Number 1 Displays 16 0 inch SXGA TFT with wireless antenna must 321941 001 be used with wireless capable system board spare part number 320040 001 16 0 inch SXGA TFT without wireless antenna 310652 001 15 0 inch XGA TFT 316746 001 14 1 inch XGA TFT 316
42. different outlet adapter Internal Go to Replace Section 2 5 R power cord No Power Power on Part 4 Y Done Power on Done 2 14 Maintenance and Service Guide Troubleshooting Flowchart 2 5 No Power Part 4 Continued from Section 2 4 No Power Part 3 Open notebook Reseat loose Loose or components and damaged boards and parts replace damaged items Close notebook and retest Replace the following items if applicable Power on Check notebook operation after each replacement 1 Internal DC DC converter 2 Internal AC adapter 3 Processor board 4 System board NOTE Replace these items as a set to prevent shorting out among components Maintenance and Service Guide 2 15 Troubleshooting Flowchart 2 6 No Video Part 1 No Video Docking Station Go to NOTE To change from internal to Section 2 7 external display use the hotkey No Video Part 2 combination Standalone or Docking Station Stand alone Internal or external display Adjust brightness Video 0K Internal External Press lid agrees A switch to ensure operation Video OK Y N Na the following one at a time Test after each replacement Cable between notebook and notebook display if applicable E San 2 Inverter board if applicable f 3 Display 4 System board Try Internal and Replace Video OK
43. e and Service Guide 4 1 Removal and Replacement Preliminaries 4 2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the notebook place the subassembly and all accompanying screws away from the work area to prevent damage Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily CAUTION When servicing the notebook ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the notebook 4 2 Maintenance and Service Guide Removal and Replacement Preliminaries 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent dam
44. ents is displayed on the screen before the Compaq Diagnostics window opens You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar Compaq Diagnostics is designed to test Compaq components If non Compaq components are tested the results may be inconclusive Obtaining Saving or Printing Configuration Information 1 Access Compaq Diagnostics by selecting Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select Categories then select a category from the drop down list 1 To save the information select File gt Save As Ji To print the information select File gt Print 3 To close Compaq Diagnostics select File gt Exit Maintenance and Service Guide 2 7 Troubleshooting Obtaining Saving or Printing Diagnostic Test Information 1 Access Compaq Diagnostics by selecting Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select the Test tab 3 In the scroll box select the category or device you want to test 4 Select a test type IT Quick Test Runs a quick general test on each device in a selected category 1 Complete Test Performs maximum testing on each device in a selected category Li Custom Test Performs maximum testing on a selected device Torun all tests for your selected device select the Check All button Torun only the tests you select select the Uncheck All butt
45. etwork interface card NIC and 56KB s V 92 modem integrated on the system board E AC Link audio m 12 cell Li ion or 10 cell NiMH battery pack Maintenance and Service Guide 1 11 Product Description 1 3 Support for the following optical drives m m 8X Max DVD ROM drive 8X Max DVD CD RW combination drive Support for one Type I PC Card slot with support for both 32 bit CardBus and 16 bit PC Cards External 120 or 90 W AC adapter with 3 wire power cord 80 60 40 or 20 GB high capacity hard drive varying by notebook model Connectors for Ci COCCOC O COCO CODODD Stereo line out headphone Mono microphone Infrared Parallel devices External monitor RJ 45 network Universal Serial Bus 2 0 4 TV out RJ 11 modem AC power IEEE 1394 digital Clearing a Password If the notebook you are servicing has an unknown password follow these steps to clear the password These steps also clear CMOS 1 Prepare the notebook for disassembly refer to Section 5 3 Preparing the Notebook for Disassembly for more information Maintenance and Service Guide Product Description 2 Remove the real time clock RTC battery refer to Section 5 16 RTC Battery 3 Wait approximately five minutes 4 Replace the RTC battery and reassemble the notebook 5 Connect AC power to the notebook Do not reinsert any battery packs at this time 6 Turn on the notebook All password
46. ew Zealand 322628 011 Maintenance and Service Guide Product Description Table 1 3 Compaq Presario 3000 Models The following Compaq Presario 3000 model features TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 120W AC adaptor P3050 P 306 S6 6 W 51 E United States DC925A ABA The following Compaq Presario 3000 model uses configuration code LLN2 and features TouchPad pointing device 56KB s modem and 10 100 NIC Bluetooth wireless Local Area Network 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 120W AC adapter P3020 P 306 S6 60 W 51 E United States 314615 001 The following Compaq Presario 3000 model uses configuration code LLN3 and features TouchPad pointing device 56KB s modem and 10 100 NIC Bluetooth wireless Local Area Network 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack 90W AC adapter P3017 P 280 S6 60 W 51 E United States 315601 001 Maintenance and Service Guide Product Description Table 1 3 Compaq Presario 3000 Models Continued The following Compaq Presario 3000 model uses configuration code LLN5 and features TouchPad pointing device 56KB s modem an
47. expansion compartment 1 23 memory expansion compartment cover illustrated 3 2 3 10 removal 5 10 memory map specifications 6 14 microphone jack location 1 15 pin assignments A 5 Index 3 Index Index 4 Miscellaneous Plastics Hardware Kit components 3 3 3 10 spare part number 3 3 3 11 models 1 2 modem board illustrated 3 6 3 8 removal 5 34 spare part number 3 9 5 34 modem board cable 5 34 modem cable 3 2 3 10 modem jack location 1 17 pin assignments A 2 modem troubleshooting 2 29 monitor connector location 1 16 pin assignments A 4 mouse spare part number 3 13 N network connection lights 1 17 network jack location 1 17 pin assignment A 1 network troubleshooting 2 29 nonfunctioning device troubleshooting 2 18 2 26 notebook specifications 6 1 num lock key 1 18 num lock light 1 21 O operating system loading troubleshooting 2 19 optical drive 1 15 illustrated 3 4 removal 5 12 spare part numbers 3 5 5 12 optical drive bay 1 23 P packing precautions 4 4 parallel connector location 1 16 pin assignments A 3 parts catalog 3 1 PC Card eject button 1 15 PC Card slot 1 15 PC Card slot space saver 3 2 3 10 PC Card Smartcard reader spare part number 3 13 plastic parts 4 2 pointing device troubleshooting 2 28 power button 1 20 power cord spare part numbers 3 13 power light 1 14 1 21 power management features 1 13 power troubleshooting 2 12 Maintenance and Serv
48. hanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges 4 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static dissipative material refer to Table 4 2 Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When using fixtures that must directly contact dissipative surfaces only use fixtures made of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Maintenance and Service Guide 4 5 Removal and Replacement Preliminaries 4 7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation m When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the
49. he ZIF connector to which the keyboard cable is attached and disconnect the keyboard cable from the system board Figure 5 14 10 Remove the keyboard Figure 5 14 Removing the Keyboard Reverse the preceding procedure to install the keyboard and keyboard retainer Maintenance and Service Guide 5 17 Removal and Replacement Procedures 5 9 Heat Sink Heat Sink Spare Part Number Information Heat sink 310647 001 1 Prepare the notebook for disassembly Section 5 3 2 Remove the LED switch cover Section 5 7 3 Remove the keyboard Section 5 8 4 Disconnect the fan cable from the system board Figure 5 15 5 Loosen the four PM2 0 x 20 0 shoulder screws that secure the heat sink to the processor mounting bracket 6 Loosen the PM2 0 x 16 0 shoulder screw that secures the heat sink to the base enclosure Figure 5 15 Disconnecting the Fan Cable and Loosening the Heat Sink Screws 5 18 Maintenance and Service Guide Removal and Replacement Procedures 7 Lift the front edge of the heat sink until it clears the top cover Figure 5 16 8 Slide the heat sink forward until the back of the heat sink clears the top cover 9 Remove the heat sink Figure 5 16 Removing the Heat Sink Maintenance and Service Guide 5 19 Removal and Replacement Procedures Q The heat sink screws should be loosened and tightened in the O sequence stamped into the heat si
50. he size and system ROM Save to Floppy Save system configuration settings to a diskette Restore from Floppy Restore system configuration settings from a diskette Restore Defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore Changes and Exit Cancel changes entered during the current session then exit and restart the notebook Save Changes and Exit Save changes entered during the current session then exit and restart the notebook Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Security Menu Select Table 2 2 Security Menu To Do This Setup Password Enter change or delete a setup password The setup password is called an administrator password in Compag Computer Security a program accessed from the Windows Control Panel Power on Password Enter change or delete a power on password DriveLock Passwords Enable disable DriveLock change a DriveLock User or Master password DriveLock Settings are accessible only when you enter Computer Setup by turning on not restarting the notebook Password Options Password options can be selected only when a power on password has been set Enable disable m QuickLock Mm QuickLock on Standby Mm QuickBlank To enable QuickLock on Standby or QuickBlank you must first enable QuickLock Devi
51. ice Guide Index processor illustrated 3 4 removal 5 22 spare part numbers 3 7 5 22 R real time clock RTC battery illustrated 3 6 3 8 rear panel components 1 16 removal and replacement preliminaries 4 1 procedures 5 1 right side components 1 14 RJ 11 jack location 1 17 pin assignments A 2 RJ 45 jack location 1 17 pin assignments A 1 S Screw Kit spare part number 3 13 security cable slot 1 17 security lock spare part numbers 3 13 serial number 3 1 5 2 service considerations 4 2 speaker jack location 1 15 pin assignments A 5 speakers 1 21 Maintenance and Service Guide specifications CD RW drive 6 8 display 6 3 6 4 DMA 6 9 DVD ROM drive 6 7 hard drive 6 5 T O addresses 6 11 interrupts 6 10 memory map 6 14 notebook 6 1 Standby light 1 14 1 21 static shielding materials 4 7 stereo speaker jack location 1 15 pin assignments A 5 stereo speakers 1 21 system board illustrated 3 6 3 8 removal 5 36 spare part numbers 3 9 5 36 system memory map 6 14 T tools required 4 1 top components 1 20 top cover illustrated 3 4 removal 5 27 spare part number 3 5 5 27 TouchPad 1 21 TouchPad buttons 1 21 transporting precautions 4 4 Index 5 Index Index 6 troubleshooting audio 2 24 Compaq Diagnostics 2 7 Computer Setup 2 2 docking station 2 18 flowcharts 2 10 keyboard 2 27 modem 2 29 network 2 29 nonfunctioning device 2 18 2 26 operating system loading 2 19 overview
52. ice Guide Troubleshooting Flowchart 2 9 No Operating System OS Loading No OS Loading Reseat power cord in docking station and power outlet No OS loading from hard drive go to Section 2 10 No OS loading from CD or DVD ROM drive go to Section 2 13 No OS loading from network go to Section 2 19 NOTE Before beginning troubleshooting always check cable connections cable ends and drives for bent or damaged pins Maintenance and Service Guide 2 19 Troubleshooting Flowchart 2 10 No OS Loading from Hard Drive Part 1 OS not loading from hard drive Go to Nonsystem Section 2 11 disk message No OS Loading from Hard Drive Part 2 Reseat external hard drive OS loading Check the setup Change bant utility for correct priority throug booting order the setup utility and reboot Boot from hard drive Boot from Go to hard drive Section 2 16 Nonfunctioning Device 2 20 Maintenance and Service Guide Troubleshooting Flowchart 2 11 No OS Loading from Hard Drive Part 2 Continued from Section 2 10 No OS Loading from Hard Drive Part 1 Reseat hard drive 1 Replace hard CD or drive diskette in drive Hard drive accessible 2 Replace system board Remove diskette and Run FDISK reboot Create partition Hard drive then format hard partitioned
53. l temperatures system power consumption power management battery conservation configurations battery fast charging and software applications Exhaust air is displaced through the ventilation grill located on the left side of the notebook CAUTION To properly ventilate the notebook allow at least a 7 6 cm 3 inch clearance around all sides of the notebook 1 24 Maintenance and Service Guide 2 Troubleshooting WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup and Diagnostics Utilities The notebook features two Compaq system management utilities E Computer Setup A system information and customization utility that can be used even when your operating system is not working or will not load This utility includes settings that are not available in Windows Maintenance and Service Guide 2 1 Troubleshooting E Compaq Diagnostics A system information and diagnostic utility that is used within your Window
54. lacement Procedures 2 Remove the RTC battery from the socket on the system board Figure 5 29 Q The notebook uses a BR1225 disk cell battery The RTC battery should be installed with the facing up Figure 5 29 Removing the RTC Battery Reverse the preceding procedure to install the RTC battery Maintenance and Service Guide 5 39 6 Specifications This chapter provides physical and performance specifications Table 6 1 Notebook Dimensions Height 4 45 cm 1 75 in Width 35 05 cm 13 80 in Depth 29 97 cm 11 80 in Weight varies by configuration 16 0 inch display 3 45 kg 7 6 Ib DVD ROM device hard disk drive Stand alone power requirements Nominal operating 14 8 VDC voltage Average operating 15 8 W power Peak operating power 38 W Power in Standby mode lt 800 mW Power in Hibernation mode lt 100 mW Maintenance and Service Guide 6 1 Specifications Table 6 1 Notebook Continued Temperature Operating 10 to 35 C 50 to 95 F Nonoperating 10 to 60 C 14 to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 38 7 C 101 6 F maximum wet bulb temperature Altitude unpressurized Operating 0 to 3 048 m 0 to 10 000 ft Nonoperating 0 to 9 144 m 0 to 30 000 ft Shock Operating 10 G 11 ms half sine Nonoperating 60 G 11 ms half sine Vibration Operating 0 5 G zero to peak 10 to 500 Hz 0 25 oct min sweep r
55. lay is set as secondary the notebook must be shut down before undocking from a docking base Maintenance and Service Guide 2 5 Troubleshooting Table 2 3 Advanced Menu Continued Select To Do This Device Options H continued Change the parallel port mode from EPP Enhanced Parallel Port default to standard bidirectional EPP or ECP Enhanced Capabilities Port Set video out mode to NTSC default PAL NTSC J or PAL M Enable disable all settings in the SpeedStep window When Disable is selected the notebook runs in Battery Optimized mode Specify how the notebook recognizes multiple identical docking bases that are identically equipped Select Disable to recognize the docking bases as a single docking base select Enable to recognize the docking bases individually by serial number Enable disable the reporting of the processor serial number by the processor to the software HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features Video modes vary even within regions However NTSC is common in North America PAL in Europe Africa and the Middle East NTSC J in Japan and PAL M in Brazil Other South and Central American regions may use NTSC PAL or PAL M 2 6 Maintenance and Service Guide Troubleshooting 2 2 Using Compag Diagnostics When you access Compaq Diagnostics a scan of all system compon
56. mented in Section 5 6 Two screws that secure the LED switch cover to the notebook documented in Section 5 7 o Figure C 1 Torx T8 M2 5 x 7 0 Screw Location C 2 Maintenance and Service Guide Screw Listing Table C 1 Torx T8 M2 5 x 7 0 Screw Continued fm Head THEE Color Qty Length Thread Width Black 24 7 0mm 2 5mm 5 0mm 3 J Where used Four screws that secure the display assembly to the notebook documented in Section 5 12 7 E A d A Figure C 2 Torx T8 M2 5 x 7 0 Screw Locations Maintenance and Service Guide C 3 Screw Listing Table C 1 Torx T8 M2 5 x 7 0 Screw Continued fum Head NAGA Color Qty Length Thread Width Black 24 7 0mm 2 5mm 5 0mm 3 J Where used Eleven screws that secure the top cover to the notebook documented in Section 5 13 Figure C 3 Torx T8 M2 5 x 7 0 Screw Location C 4 Maintenance and Service Guide Screw Listing Table C 2 Phillips M3 0 x 4 0 Screw Head Son ee Color Qty Length Thread Width Silver 4 40mm 3 0mm 4 0mm Where used Four screws that secure the hard drive to the hard drive bracket documented in Section 5 3 Figure C 4 Phillips M3 0 x 4 0 Screw Locations Maintenance and Service Guide C 5 Screw Listing Table C 3 Phillips M2 0 x 4 0 Screw Head u 3 MMIII Color Qty Length Thread Width Black 2 40mm 2 0mm 4 0mm Where used Two screws that secure the memory expansi
57. nductor size The power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where they will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration Maintenance and Service Guide B 3 C Screw Listing This appendix provides specification and reference information for the screws used in the notebook All screws listed in this appendix are available in the Miscellaneous Screw Kit spare part number 310658 001 Maintenance and Service Guide C 1 Screw Listing Table C 1 Torx T8 M2 5 x 7 0 Screw i Head um Qty Thread Width TAITI Color Length 3 JIM Black 24 7 0mm 2 5mm 5 0mm Where used Two screws that secure the battery bay space saver to the notebook documented in Section 5 3 Four screws that secure the hard drive to the notebook documented in Section 5 3 One screw that secures the optical drive to the notebook docu
58. nect the modem board cable from the system board 4 Remove the two PM2 0 x 4 5 screws that secure the modem board to the system board 5 Remove the modem board from the system board Figure 5 27 Removing the Modem Board The modem cable is included in the Miscellaneous Plastics Hardware Kit spare part number 310359 001 Reverse the preceding procedure to install the modem board Maintenance and Service Guide 5 35 Removal and Replacement Procedures 5 16 System Board System Board Spare Part Number Information 120 watt for use only with models with 325489 001 3 06 GHz processor spare part number 316743 001 and 120W AC adaptor spare part number 320043 001 90 watt with wireless communication 320042 001 90 watt without wireless communication 320041 001 Q When replacing the system board ensure that the following components are removed from the old system board and installed on the new system board E Memory expansion boards Section 5 5 Processor Section 5 11 Modem Section 5 15 RTC battery Section 5 17 1 Prepare the notebook for disassembly Section 5 3 and remove the following components Ji Optical drive Section 5 6 LED switch cover Section 5 7 Keyboard Section 5 8 Display assembly Section 5 12 C O C wu Top cover Section 5 13 2 Disconnect the 1394 board cable from the system board Section 5 14 5 36 Maintenance and Service Guide Removal an
59. nk metal The screw next to the fan should be loosened and tightened last Figure 5 17 Figure 5 17 Heat Sink Screw Tightening Sequence Reverse the preceding procedure to install the heat sink 5 20 Maintenance and Service Guide Removal and Replacement Procedures 5 10 Fan Fan Spare Part Number Information Fan 310657 001 Prepare the notebook for disassembly Section 5 3 Remove the LED switch cover Section 5 7 Remove the keyboard Section 5 8 Remove the heat sink Section 5 9 Turn the heat sink bottom side up with the grille facing you Nn A U N e Remove the three PM2 0 x 4 5 screws that secure the fan to the heat sink Figure 5 18 7 Remove the fan from the heat sink Figure 5 18 Removing the Fan Reverse the preceding procedure to install the fan Maintenance and Service Guide 5 21 Removal and Replacement Procedures 5 11 Processor Processor Spare Part Number Information Intel Pentium 4 3 06 GHz must be used with system board 316743 001 with spare part number 325489 001 and 120W AC adaptor spare part number 320043 001 Intel Pentium 4 2 8 GHz 325826 001 Intel Pentium 4 2 4 GHz 310650 001 Intel Pentium 4 2 0 GHz 310649 001 Intel Pentium 4 1 8 GHz 310648 001 Intel Pentium 4 D 2 66 GHz 325990 001 Intel Pentium 4 D 2 53 GHz 325989 001 Intel Pentium 4 D 2 4 GHz 331753 001 Intel Pentium 4 D 2 26 GHz 325991 001 Intel Celeron 1 8 GHz 316741 001 I
60. nnects stereo speakers headphones headphone jack headset or television audio The external speakers are disabled when a device is connected to this jack 7 Optical drive Accepts optical devices such as a CD ROM DVD ROM or CD RW drive 8 PC Card eject button Ejects a PC Card from the PC Card slot 9 PC Card slot Supports a 32 bit CardBus or 16 bit PC Card Maintenance and Service Guide 1 15 Product Description The notebook rear panel and left side components are shown in Figure 1 3 and described in Table 1 5 Figure 1 3 Rear Panel and Left Side Components Table 1 5 Rear Panel and Left Side Components litem Component Function 1 Infrared port Provides wireless communication between the notebook and other infrared equipped devices using an infrared beam 2 Parallel connector Connects a parallel device 3 External monitor Connects an external monitor or overhead connector projector 1 16 Maintenance and Service Guide Product Description Item Table 1 5 Rear Panel and Left Side Components Continued Component Network connection lights 2 Function Both lights off The notebook is not connected to a LAN Both lights on The notebook is connected to a LAN with a 100 MB s link Green light on and yellow light off The notebook is connected to a LAN with a 10 MB s link Green light flashing Information is transmitting through the LAN RJ 45 network jack C
61. ntel Celeron 1 7 GHz 320039 001 CAUTION Before removing the processor make special note of the orientation of the printing on the processor The gold triangle should be in the upper right corner when installing the processor The processor must be installed in the same orientation in which it was removed 1 Prepare the notebook for disassembly Section 5 3 2 Remove the LED switch cover Section 5 7 3 Remove the keyboard Section 5 8 4 Remove the heat sink Section 5 9 5 22 Maintenance and Service Guide Removal and Replacement Procedures 5 Slide the front end of the processor release bar slightly to the right Figure 5 19 6 Swing the bar up and to the back 7 Lift the processor straight up to remove it Q When installing the processor make sure the gold triangle is located in the upper right corner Figure 5 19 Removing the Processor Reverse the preceding procedure to install the processor Maintenance and Service Guide 5 23 Removal and Replacement Procedures 5 12 Display Assembly Display Assembly Spare Part Number Information 16 0 inch SXGA TFT with wireless antenna must be used 321941 001 with wireless capable system board spare part number 320040 001 16 0 inch SXGA TFT without wireless antenna 310652 001 15 0 inch XGA TFT 316746 001 14 1 inch XGA TFT 316745 001 13 3 inch XGA TFT 310651 001 1 Prepare the notebook for disassembly Section 5 3
62. on then select the checkbox for each test you want to run 5 Select a test mode Q Interactive Mode Provides maximum control over the testing process You determine whether the test was passed or failed and may be prompted to insert or remove devices m Unattended Mode Does not display prompts If errors are found they are displayed when testing is complete 2 8 Maintenance and Service Guide Troubleshooting 6 Select the Begin Testing button 7 Select a tab to view a test report T Status tab Summarizes the tests run passed and failed during the current testing session LY Log tab Lists tests run on the system the number of times each test has run the number of errors found on each test and the total run time of each test cd Error tab Lists all errors found in the notebook with their error codes 8 Select a tab to save the report T Log tab Select the Log tab Save button Ju Error tab Select the Error tab Save button 9 Select a tab to print the report LY Log tab Select File gt Save As then print the file from your folder Maintenance and Service Guide 2 9 Troubleshooting 2 3 Troubleshooting Flowcharts Table 2 4 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Initial troubleshooting 2 2 No power part 1 2 3 No power part 2 2 4 No power part 3 2 5 No power part 4 2 6 No video part
63. on compartment cover to the notebook documented in Section 5 5 Figure C 5 Phillips M2 5 x 4 0 Screw Locations C 6 Maintenance and Service Guide Screw Listing Table C 4 Phillips M2 5 x 4 0 Screw O hm Head MM UIT Color Qty Length Thread Width Silver 11 40mm 25mm 4 0mm Where used Four screws that secure the top cover to the base enclosure in the battery bay documented in Section 5 13 Two screws that secure the top cover to the base enclosure in the optical drive bay documented in Section 5 13 Figure C 6 Phillips M2 5 x 4 0 Screw Locations Maintenance and Service Guide C 7 Screw Listing Table C 4 Phillips M2 5 x 4 0 Screw Continued Head MMIII Color Qty Length Thread Width Silver 11 40mm 2 5mm 4 0mm Where used One screw that secures the 1394 board to the base enclosure documented in Section 5 14 Four screws that secure the system board to the base enclosure documented in Section 5 16 Q T IN Figure C 7 Phillips M2 5 x 4 0 Screw Locations C 8 Maintenance and Service Guide Screw Listing Table C 5 Torx T8 M2 5 x 16 0 Screw Head MMT LUTTE Color Qty Length Thread Width Black 1 16 0mm 2 5mm 4 0mm Where used One screw that secures the keyboard to the notebook documented in Section 5 8 Figure C 8 Torx T8 M2 5 x 16 0 Screw Locations Maintenance and Service Guide C 9 Screw Listing Table
64. onnects the network cable A network cable is not included with the notebook USB ports 4 Connect 1 1 and 2 0 USB compliant devices Composite TV connector Connects a television VCR camcorder or overhead projector RJ 11 modem jack Connects the modem cable to an internal modem A modem cable is included with internal modem models DC power connector Connects any one of the following m AC adapter m Optional automobile power adapter charger m Optional aircraft power adapter 10 Security cable slot Attaches an optional security cable 11 Hard drive bay Supports the removable primary hard drive The hard drive is secured to the notebook by four screws 12 1394 connector Connects IEEE 1394 compliant products such as digital camcorders video editing equipment VCRs cameras and audio players A 1394 firewire cable is required for use with this connector Maintenance and Service Guide 1 17 Product Description The notebook keyboard components are shown in Figure 1 4 and described in Table 1 6 z TT 5 TE TANI LS z 4 s fs 7 8 J 1 3 je al JE R Tab kz PPE E I sin Figure 1 4 Keyboard Components Table 1 6 Keyboard Components Item Component Function 1 F1 through F12 Perform preset functions function keys 2 Num lock key On Num lock is on and the internal keypad is enabled 1 18 Maintenance and Service Guide P
65. ootable disc and reboot notebook Bootable disc in drive Try another bootable disc Go to Section 2 16 Nonfunctioning Device Clear CMOS Refer to Section 1 3 Clearing a Password for instructions Go to Section 2 16 Nonfunctioning Device Maintenance and Service Guide 2 23 Troubleshooting Flowchart 2 14 No Audio Part 1 Turn up audio No Audio internally or Done externally otebook in docking station if applicable Go to Section 2 15 Internal Undock audio No Audio Part 2 Replace the following docking station components one at a time as applicable Check after each change 1 Reseat docking station audio cable 2 Replace audio cable 3 Replace speaker 4 Replace docking station audio board 5 Replace backplane board 6 Replace 1 0 board Go to Section 2 15 No Audio Part 2 7 Go to ection 2 16 Nonfunctioning Done Device 2 24 Maintenance and Service Guide Troubleshooting Flowchart 2 15 No Audio Part 2 Continued from Section 2 14 No Audio Part 1 Audio driver in OS configured Reload audio drivers Load drivers and set configuration in OS Correct drivers for application Connect to external speaker Replace audio board and speaker connections in notebook if applicable 1 Replace internal speakers 2 Replace audio board if applicable
66. pansion Boards Spare Part Number Information Memory expansion boards 512 MB 280275 001 256 MB 280274 001 128 MB 280273 001 1 Prepare the notebook for disassembly Section 5 3 2 Turn the notebook bottom side up with the front facing you Maintenance and Service Guide 5 9 Removal and Replacement Procedures 3 Loosen the two PM2 5 x 4 0 screws that secure the memory expansion compartment cover to the notebook Figure 5 7 4 Use the notch on the left side of the cover to lift the cover up and swing it to the right 5 Remove the memory expansion compartment cover Q The memory expansion compartment cover is included in the Miscellaneous Plastics Hardware Kit spare part number 310359 001 Figure 5 7 Removing the Memory Expansion Compartment 5 10 Maintenance and Service Guide Removal and Replacement Procedures 6 Spread the retaining tabs securing the memory expansion board to the system board Figure 5 8 The memory expansion board rises at a 45 degree angle 7 Pull the memory expansion board away from the connector at a 45 degree angle om Figure 5 8 Removing a Memory Expansion Board Reverse the preceding procedure to install a memory expansion board and the memory expansion compartment cover Maintenance and Service Guide 5 11 Removal and Replacement Procedures 5 6 Optical Drive Optical Drive Spare Part Number Information 24X Max CD ROM drive 31
67. rated 3 6 3 8 removal 5 5 spare part number 3 9 5 5 battery light 1 15 1 21 battery pack illustrated 3 6 3 8 removal 5 4 spare part number 3 9 5 4 Index battery pack lock latches 1 23 battery pack release latch 1 23 biometrics reader spare part number 3 12 bottom components 1 22 C cables service considerations 42 caps lock light 1 21 CD ROM drive OS loading problems 2 23 CD RW drive specifications 6 8 Compaq Diagnostics 2 1 2 7 components bottom 1 22 front 1 14 keyboard 1 18 left side 1 16 real panel 1 16 rear panel 1 16 right side 1 14 top 1 20 Computer Setup Advanced Menu 2 5 File Menu 2 3 overview 2 1 Security Menu 2 4 Maintenance and Service Guide Index 1 connector pin assignments external monitor connector A 4 headphone jack A 5 microphone jack A 5 modem jack A 2 monitor connector A 4 network jack A 1 parallel connector A 3 RJ 11 jack A 2 RJ 45 jack A 1 speaker jack A 5 USB connector A 2 connectors service considerations 4 2 cursor control keys 1 19 D DC power connector 1 17 design overview 1 24 diagnostics configuration information 2 7 test information 2 8 disassembly sequence chart 5 2 display illustrated 3 2 removal 5 24 spare part numbers 3 3 5 24 specifications 6 3 6 4 display bumper pads 3 10 display hinge screw covers 3 10 display lid switch 1 21 display release latch 1 14 display screw covers 3 10 DMA specifications 6 9 docking station
68. roduct Description Table 1 6 Keyboard Components Continued Item Component Function 3 Fn key Used with hotkeys to perform preset hotkey functions 4 Application key Displays a menu when using a Microsoft application The menu is the same one that is displayed by pressing the right mouse button 5 Windows logo keys Display the Windows Start menu 6 Internal keypad Converts keys to numeric keypad 7 Cursor control keys Move the cursor around the screen Maintenance and Service Guide 1 19 Product Description The notebook top components are shown in Figure 1 5 and described in Table 1 7 Figure 1 5 Top Components Table 1 7 Top Components litem Component Function 1 Power button Turns on the notebook Use the operating system Shut Down command to turn off the notebook 2 Wireless LAN Off The internal wireless LAN is off or not activity light installed On The internal wireless LAN is on and connected to a network Flashing The internal wireless LAN is on but is not connected to a network or properly configured 1 20 Maintenance and Service Guide Product Description Table 1 7 Top Components Continued Item Component Function 3 Power light On Power is turned on Blinking Notebook is in Standby The power light also blinks if a battery pack that is the only available power source reaches a low battery condition 4 Drive indicator light Turn
69. rotection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment m To avoid hand contact transport products in static safe containers such as tubes bags or boxes m Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging m Keep electrostatic sensitive parts in their containers until the parts arrive at static free workstations m Place items on a grounded surface before removing items from their containers E Always be properly grounded when touching a sensitive component or assembly 4 4 Maintenance and Service Guide Removal and Replacement Preliminaries Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Ensure that mec
70. s Continued 3 6 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook System Major Components Continued Spare Part Item Description Number 9 Processors Intel Pentium 4 3 06 GHz must be used with 316743 001 system board with spare part number 325489 001 and 120W AC adaptor spare part number 320043 001 Intel Pentium 4 2 8 GHz 325826 001 Intel Pentium 4 2 4 GHz 310650 001 Intel Pentium 4 2 0 GHz 310649 001 Intel Pentium 4 1 8 GHz 310648 001 Intel Pentium 4 D 2 66 GHz 325990 001 Intel Pentium 4 D 2 53 GHz 325989 001 Intel Pentium 4 D 2 4 GHz 331753 001 Intel Pentium 4 D 2 26 GHz 325991 001 Intel Celeron 1 8 GHz 316741 001 Intel Celeron 1 7 GHz 320039 001 10 Heat sink 310647 001 11 Fan 310657 001 Maintenance and Service Guide 3 7 Illustrated Parts Catalog Figure 3 2 Notebook System Major Components Continued 3 8 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Notebook System Major Components Continued Spare Part Item Description Number 12 System boards 120 wait for use only with models with 325489 001 3 06 GHz processor spare part number 316743 001 and 120W AC adaptor spare part number 320043 001 90 watt with wireless communication 320042 001 90 watt without wireless communication 320041 001 13 Modem board 310653 001 14 Base enclosure 310655 001 15 1394 board includes cable 310656 001 16 Bat
71. s and all CMOS settings have been cleared 1 4 Power Management The notebook comes with power management features that extend battery operating time and conserve power The notebook supports the following power management features Standby Hibernation Setting customization by the user Hotkeys for setting level of performance Battery calibration Lid switch Standby resume Power Standby button Advanced Configuration and Power Management ACP compliance Maintenance and Service Guide 1 13 Product Description 1 5 Notebook External Components The external components on the front and right side of the notebook are shown in Figure 1 2 and described in Table 1 4 Figure 1 2 Front and Right Side Components Table 1 4 Front and Right Side Components Item Component Function 1 Display release latch Opens the notebook 2 Power Standby light On Power is turned on Off Power is turned off Blinking Notebook is in Standby mode or a critical low battery condition exists 1 14 Maintenance and Service Guide Product Description Table 1 4 Front and Right Side Components Continued Item Component Function 3 Battery light On A battery pack is charging Blinking A battery pack that is the only available power source has reached a low battery condition 4 Volume control buttons Adjust the volume of the stereo speakers 5 Mono microphone jack Connects a mono microphone 6 Stereo speaker Co
72. s on when the hard drive CD or DVD ROM drive is accessed 5 Num lock light On Num lock is on and the embedded numeric keypad is enabled 6 Caps lock light On Caps lock is on 7 Display lid switch Turns off the notebook display if the notebook is closed while on 8 Stereo speakers Produce stereo sound 9 TouchPad Moves the mouse cursor selects and activates 10 TouchPad buttons Function like the left and right mouse buttons on an external mouse 11 Battery light On A battery pack is charging Blinking A battery pack that is the only available power source has reached a low battery condition 12 Power Standby light On Power is turned on Off Power is turned off Blinking Notebook is in Standby Maintenance and Service Guide 1 21 Product Description Item The external components on the bottom of the notebook are shown in Figure 1 6 and described in Table 1 8 pb Li bl kh Lj Figure 1 6 Bottom Components Table 1 8 Bottom Components Component Function Vent Allows airflow to cool internal components A CAUTION To prevent damage the notebook shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the notebook on a blanket rug or other flexible surface that may cover the vent area Hard drive bay Supports the primary hard drive The hard drive is secured to the notebook by four screws 1 22 Maintenance and Service Guide Product
73. s operating system Use this utility whenever possible to L1 Display system information 1 Test system components 1 Troubleshoot a device configuration problem in Windows 2000 Windows XP Professional or Windows XP Home Q It is not necessary to configure a device connected to a USB connector on the notebook or an optional docking base Using Computer Setup Information and settings in Computer Setup are accessed from the File Security or Advanced menus The menus are described in detail in the following sections 1 Turn on or restart the notebook Press F10 while the F10 ROM Based Setup message is displayed in the lower left corner of the screen d To change the language press F2 d To view navigation information press F1 Ji To return to the Computer Setup menu press esc 2 Select the File Security or Advanced menu 3 To close Computer Setup and restart the notebook LY select File gt Save Changes and Exit and press enter or LY select File gt Ignore Changes and Exit and press enter 4 When you are prompted to confirm your action press F10 2 2 Maintenance and Service Guide Troubleshooting Selecting from the File Menu Table 2 1 File Menu Select To Do This System Information m View identification information about the notebook a docking base and any battery packs in the system m View specification information about the processor memory and cac
74. tery power power power Mo er Y N N Power up Reset Power up S ao in 4 on AC on AC ECUON eT No Power Part 3 power k Powe p power Y NOTES 1 On some models there is a separate reset button 2 On some models the notebook may be reset using the Standby switch and 1 Reseat the power cables in the docking either the lid switch or the main power station and at the AC outlet switch 2 Ensure the AC power source is active 3 Ensure that the power strip is working Power up in docking station Go to Section 2 8 Power up in docking station Nonfunctioning Docking Station 2 12 Maintenance and Service Guide Troubleshooting Flowchart 2 3 No Power Part 2 Continued from Section 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on Check battery by recharging moving it to another notebook or replacing it Replace Power on power supply if applicable Go to Section 2 4 No Power Part 3 Power on Maintenance and Service Guide 2 13 Troubleshooting Flowchart 2 4 No Power Part 3 Continued from Section 2 3 No Power Part 2 Plug directly into AC outlet Power LED on Done Reseat AC adapter in notebook and at power source Power on Done External Power outlet active Internal or Replace external external AC AC adapter Try
75. tery bay space saver 313579 001 17 Battery pack 12 cell Li ion 310642 001 Maintenance and Service Guide 3 9 Illustrated Parts Catalog 3 3 Miscellaneous Plastics Hardware Kit Components Figure 3 3 Miscellaneous Plastics Hardware Kit Components 3 10 Maintenance and Service Guide Illustrated Parts Catalog Table 3 2 Miscellaneous Plastics Hardware Kit Components Spare Part Number 310659 001 Item Description Item Description 1 Left hinge cover 7 Display hinge screw covers 2 2 Right hinge cover 8 Display screw covers 2 round 2 oblong 3 Modem cable 9 Notebook feet 3 round 2 oblong 4 PC Card slot space saver 10 RTC battery 5 Memory expansion 11 Heat sink mounting bracket compartment cover 6 Display bumper pads 2 Maintenance and Service Guide 3 11 Illustrated Parts Catalog 3 4 Miscellaneous Table 3 3 Spare Parts Miscellaneous not illustrated Spare Part Description Number AC adapters 120 watt for use only with models with 3 06 GHz processor 320043 001 spare part number 316743 001 and system board with spare part number 325489 001 90 watt 309241 001 Air adapter cable 293204 001 Auto adapter cable 293203 001 Biometrics reader 153990 001 Bluetooth wireless communication module 321717 001 Logo Kit 317060 001 Memory expansion boards 512 MB 280875 001 256 MB 280874 001 128 MB 280873 001 Miscellaneous keyboards Enhanced Ess
76. uchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack P3045 P 240 S6 60 W 51 E The following Compaq Presario 3000 model uses configuration code LF52 and features TouchPad pointing device 56KB s modem and 10 100 NIC 1 year warranty on parts and labor Microsoft Windows XP Home 4 0 AHr Li ion battery pack P3005 P 200 S6 40 W 51 E United States 307601 001 1 10 Maintenance and Service Guide Product Description 1 2 Features m The following processors are available varying by notebook model 1 The Compaq 800 features a 2 4 2 0 or 1 8 GHz Intel Pentium 4 processor with 512 KB integrated L2 cache or a 1 8 or 1 7 GHz Intel Celeron processor with 256 KB integrated L2 cache 1 The Compaq Presario 3000 features a 3 06 2 8 2 4 or 2 0 GHz Intel Pentium 4 processor with 512 KB integrated L2 cache E A minimum of 128 MB high performance Synchronous DRAM SDRAM expandable to 1 0 GB BH Microsoft Windows XP Home E 16 0 inch SXGA 1280 x 1024 or 15 0 14 1 or 13 3 inch XGA 1024 x 768 TFT display with over 16 7 million colors varying by notebook model Em SiS 4X Accelerated Graphics Port AGP graphics processor with 32 or 64 MB DDR shared video memory m Full size Windows 98 keyboard with TouchPad pointing device m 10 100 n

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