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Compaq 2800 Laptop User Manual

1. Evm S O A aA Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Q A product can be degraded by as little as 700 volts Maintenance and Service Guide 4 7 Removal and Replacement Preliminaries Table 4 2 lists the shielding protection provided by antistatic bags and floor mats Table 4 2 Static Shielding Materials Material Use Voltage Protection Level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 4 8 Maintenance and Service Guide 5 Removal and Replacement Procedures This chapter provides removal and replacement procedures Phillips P1 screws are removed during disassembly There are 48 screws in nine different sizes that must be removed replaced and loosened when servicing the computer Make special note of each screw size and location during removal and replacement Refer to Appendix C Screw Listing for detailed information on screw sizes locations and usage Maintenance and Service Guide 5 1 Removal and Replacement Procedures 5 1 Serial Number Report the computer serial number to Comp
2. Figure 5 11 Removing a Mini PCI Communications Board Reverse the above procedure to install a mini PCI communications board 5 14 Maintenance and Service Guide Removal and Replacement Procedures 5 7 Connector Cover The connector cover is available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c N800v and N800w models This cover is included in the Miscellaneous Plastics Hardware Kit spare part number 285261 001 for Presario 2800 models and spare part number 286868 001 for Evo Notebook N800c N800v and N800w models 1 Prepare the computer for disassembly Section 5 3 2 Turn the computer bottom side up with the rear panel facing forward 3 Remove the two PM2 0 x 5 5 screws that secure the connector cover to the base enclosure Figure 5 12 4 Open the connector cover 5 Remove the connector cover from the base enclosure Figure 5 12 Removing the Connector Cover Reverse the above procedure to install the connector cover Maintenance and Service Guide 5 15 Removal and Replacement Procedures 5 8 LED Cover LED Cover Spare Part Number Information LED cover 288503 001 1 Prepare the computer for disassembly Section 5 3 2 Turn the computer bottom side up with the rear panel facing forward 3 Remove the two black PM2 0 x 10 0 screws that secure the LED cover to the base enclosure Figure 5 13 t Figure 5 13 Removing
3. The computer keyboard components are shown in Figure 1 4 and described in Table 1 8 Figure 1 4 Keyboard Components Table 1 8 Keyboard Components Item Component Function 1 F1 through F12 Perform preset functions function keys 2 Num lock key On Num lock is on and the embedded numeric keypad is enabled 1 10 Maintenance and Service Guide Product Description Table 1 8 Keyboard Components Continued Item Component Function 3 Embedded numeric Converts keys to numeric keypad keypad 4 Cursor control keys Move the cursor around the screen 5 Windows application Displays a menu when using a Microsoft key application The menu is the same one that is displayed by pressing the right mouse button 6 Windows logo keys Displays the Windows Start menu 7 Fn key Used with hotkeys to perform preset hotkey functions Maintenance and Service Guide 1 11 Product Description The computer top components are shown in Figure 1 5 and described in Table 1 9 bai O ee Figure 1 5 Top Components Table 1 9 Top Components Item Component Function 1 Display lid switch Turns off the computer display if the computer is closed while on 2 Power light On Power is turned on Blinking Computer is in Suspend mode The power light also blinks if a battery pack that is the only available power source reaches a low battery condition 3 Num lock light On Num lock is on an
4. 5 13 Display Release Assembly Q The display release assembly is available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c N800v and N800w models This assembly is included in the Miscellaneous Plastics Hardware Kit spare part number 285261 001 for Presario 2800 models and spare part number 286868 001 for Evo Notebook N800c N800v and N800w models 1 Prepare the computer for disassembly Section 5 3 and remove the following components a LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 d Top cover Section 5 11 2 Position the top cover bottom side up with the front facing forward Maintenance and Service Guide 5 33 Removal and Replacement Procedures 3 Remove the two PM2 0 x 4 0 screws that secure the display release assembly to the top cover Figure 5 26 4 Lift the display release assembly straight up and remove it from the top cover Figure 5 26 Removing the Display Release Assembly Reverse the above procedure to install the display release assembly 5 34 Maintenance and Service Guide Removal and Replacement Procedures 5 14 TouchPad TouchPad and TouchButton Board Spare Part Number Information TouchPad 285258 001 TouchButton board for Dual Point 285259 001 TouchButton board for TouchPad 285260 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a
5. 5 26 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the nine PM2 0 x 8 0 screws securing the top cover to the base enclosure Figure 5 21 4 Remove the PM2 0 x 4 0 screw securing the top cover to the base enclosure in the hard drive bay Q Do not remove the screw in the middle of the hard drive bay o toot Tofa of bat bot ft gt el Figure 5 21 Removing the Top Cover Screws 5 Turn the computer top side up with the rear panel facing forward Maintenance and Service Guide 5 27 Removal and Replacement Procedures 6 Disconnect the drive activity light and battery power light cable from the system board Figure 5 22 7 Release the ZIF connector to which the TouchPad cable is connected and disconnect the TouchPad cable from the system board 8 Disconnect the speaker cable from the system board Figure 5 22 Disconnecting the Drive Activity Light Battery Power Light TouchPad and Speaker Cables 5 28 Maintenance and Service Guide Removal and Replacement Procedures 9 Remove the following screws a Two PM2 0 x 5 5 screws that secure the top cover to the base enclosure on the computer rear panel Figure 5 23 b Two PM2 0 x 4 0 screws that secure the top cover to the base enclosure through the metal tabs on the top cover shield c Two PM2 0 x 8 0 screws that secure the top cover to the base enclosure through the plastic tabs
6. Heads 16 16 16 16 Sectors per 63 63 63 63 track 11 GB 1 073 741 824 bytes 2System capability may differ Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the Compaq Customer Support Center for details Maintenance and Service Guide 6 7 Specifications Table 6 6 Hard Drives Continued 60 GB 40 GB 30 GB 20 GB Physical configuration Cylinders 22 784 22 784 25 800 22 784 Heads 6 4 2 4 Sectors per 293 to 560 293 to 560 398 to 731 293 to 560 track Bytes persector 512 512 512 512 Buffer size 2 MB 2 MB 512 KB 512 KB Disk rotational 4200 rpm 4200 rpm 4200 rpm 4200 rpm speed Transfer rate Interface max 66 6 66 6 100 66 6 MB s Media MB s 109 to 203 109 to 203 155 to 256 109 to 203 11 GB 1 073 741 824 bytes System capability may differ Actual drive specifications may differ slightly Certain restrictions and exclusions apply Consult the Compaq Customer Support Center for details 6 8 Maintenance and Service Guide Specifications Table 6 7 Diskette Drive Diskette size 3 5 in Light On system Height 0 5 in 12 7 mm Bytes per sector 512 Sectors per track High density 18 1 44 MB Low density 9 Tracks per side High density 80 Low density 80 Read write heads 2 Average seek times Track to track high low 3 to 6 ms Average high low 95 to 174 ms Settling time 15 ms Latency average 100 ms Mainten
7. ve o ry N he Figure 3 2 Computer System Major Components 3 10 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number 13 Processors Intel Mobile Pentium 4 with SpeedStep technology 2 2 GHz processor 308420 001 2 0 GHz processor 305075 001 1 9 GHz processor 305074 001 1 8 GHz processor 285295 001 1 7 GHz processor 285294 001 1 6 GHz processor 285293 001 1 5 GHz processor 285292 001 1 4 GHz processor 285291 001 Intel Mobile Pentium 4 non SpeedStep technology 1 6 GHz processor 306704 001 1 5 GHz processor 306703 001 Miscellaneous Cable Kit includes 285268 001 14a Modem cable 15 System boards do not contain memory with the ATI Mobile Radeon 9000 graphics controller 64 MB of video memory 310784 001 32 MB of video memory 310783 001 with the ATI P7 graphics controller 64 MB of video memory 285254 001 32 MB of video memory 285253 001 16 Battery pack 8 cell 4 0 AH 62 WH 281234 001 Maintenance and Service Guide 3 11 Illustrated Parts Catalog ve o ry N he Figure 3 2 Computer System Major Components 3 12 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number 17 Battery bezels Battery bezel w
8. 025 03F Unused 02E 02F 87334 Super I O configuration for CPU 040 O5F Counter timer registers 044 O5F Unused 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 O6F Unused 070 071 NMI enable real time clock 072 O7F Unused 080 O8F DMA page registers 090 091 Unused 092 Port A 093 OOF Unused OAO 0A1 Interrupt controller no 2 6 16 Maintenance and Service Guide Specifications I O Address hex Table 6 15 System I O Addresses Continued System Function shipping configuration OA2 OBF Unused 0CO ODF DMA controller no 2 OEO OEF Unused OFO OF 1 Coprocessor busy clear reset OF2 OFF Unused 100 16F Unused 170 177 Secondary fixed disk controller 178 1EF Unused 1FO 1F7 Primary fixed disk controller 1F8 200 Unused 201 Joystick decoded in ESS1688 202 21F Unused 220 22F Entertainment audio 230 26D Unused 26E 26 Unused 278 27F Unused 280 2AB Unused 2A0 2A7 Unused 2A8 2E7 Unused 2E8 2EF Reserved serial port Maintenance and Service Guide 6 17 Specifications Table 6 15 System I O Addresses Continued 1 0 Address hex System Function shipping configuration 2F0 2F7 Unused 2F8 2FF Infrared port 300 31F Unused 320 36F Unused 370 377 Secondary diskette dr
9. B Power Cord Set Requirements 3 Conductor Power Cord Set 000 B 1 General Requirements 00 005 B 1 Country Specific Requirements B 2 NOIE SA 3k ces ig te Moree oar awed s B 3 C Screw Listing Index Maintenance and Service Guide v 1 Product Description The Compaq Presario 2800 Series Mobile PC and Evo Notebook N800 Series offer advanced modularity Intel Mobile Pentium 4 processors with SpeedStep technology with 64 bit architecture industry leading Accelerated Graphics Port AGP implementation and extensive multimedia support Figure 1 1 Compaq Presario 2800 and Evo Notebook N800 Maintenance and Service Guide 1 1 Product Description 1 1 Features 2 2 2 0 1 9 1 8 1 7 1 6 1 5 or 1 4 GHz Intel Mobile Pentium 4 processor with SpeedStep technology with 256 KB integrated L2 cache varying by computer model ATI Mobile Radeon 9000 or ATI P7 graphics controller with 32 to 64 MB of shared SDRAM and 4X AGP graphics card varying by computer model 128 MB high performance Synchronous DRAM SDRAM expandable to 1 0 GB Microsoft Windows 2000 Windows XP Home or Windows XP Professional varying by computer model 15 0 inch UXGA 1600 x 1200 SXGA 1400 x 1050 or XGA 1024 x 768 or 14 1 inch XGA 1024 x 768 TFT display with over 16 7 million colors varying by computer model Full size Windows 98 keyboard with m TouchPad pointing de
10. DVD rate 16 6 MB s Startup time lt 12 seconds Stop time lt 3 seconds Maintenance and Service Guide 6 11 Specifications Table 6 10 CD RW Drive Center hole diameter 0 59 in 0 39 cm Disk diameter 12 cm 8 cm Disk thickness 0 47 in 1 19 cm Track pitch 0 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 128 KB Data transfer rate Sustained 16X 150 KB s Sustained 4X CD RW 5 520 KB s Normal PIO Mode 4 single burst 16 6 MB s Startup time lt 15 seconds Stop time lt 6 seconds 6 12 Maintenance and Service Guide Specifications Table 6 11 External AC Adapter Weight 0 45 Ib 0 21 kg Power supply Rated input voltage Rated input current Rated frequency 90 to 264 VAC auto switching lt 60W 50 to 60 Hz Table 6 12 8 cell Li ion Battery Pack Dimensions Height 0 82 in 21mm Width 5 67 in 144 mm Depth 3 03 in 77mm Weight 0 94 Ib 0 43 kg Energy 4 0 Amp hour Voltage 14 4V Amp hour capacity 4 0 Ah Watt hour capacity 57 6 Wh 3 6 Amp hour Voltage 14 4V Amp hour capacity 3 6 Ah Watt hour capacity 51 8 Wh Temperature Operating 50 to 104 F 10 to 40 C Nonoperating 4 to 104 F 20 to 60 C Maintenance and Service Guide 6 13 Specifications Table 6 13 System DMA Hardware DMA System Function DMAO Available for a
11. International 285280 002 U K English 285280 031 Italian 285280 061 U S English 285280 001 Keyboards with pointing stick Arabic 285281 171 Latin American Spanish 285281 161 Belgian 285281 181 Norwegian 285281 091 Brazilian 285281 201 Portuguese 285281 131 Czech 285281 221 Russian 285281 251 Danish 285281 081 Slovakian 285281 231 French 285281 051 Spanish 285281 071 French Canadian 285281 121 Swedish 285281 101 German 285281 041 Swiss 285281 111 Greek Polish 285281 151 Taiwanese 285281 AB1 Hebrew 285281 BB1 Thai 285281 281 Hungarian 285281 211 Turkish 285281 141 International 285281 002 U K English 285281 031 Italian 285281 061 U S English 285281 001 Korean 285281 AD1 5 18 Maintenance and Service Guide Removal and Replacement Procedures 1 Prepare the computer for disassembly Section 5 3 2 Remove the LED cover Section 5 8 3 Lift the back edge of the keyboard Figure 5 15 4 Slide the keyboard toward the back of the computer 5 Lift the back edge of the keyboard and swing it forward until it rests on the palm rest Figure 5 15 Releasing the Keyboard Maintenance and Service Guide 5 19 Removal and Replacement Procedures 6 Remove the two PM2 0 x 4 0 screws that secure the keyboard shield to the base enclosure Figure 5 16 7 Remove the keyboard shield Figure 5 16 Removing the Keyboard Shield Q The keyboard shield is included in the Miscellaneous Plastics Hardware
12. Removal and Replacement Procedures 2 Use a flat bladed tool to turn the processor locking screw one half turn counterclockwise Figure 5 30 3 Lift the processor straight up and remove it Q Make sure the gold triangle is in the lower right corner when installing the processor Figure 5 30 Removing the Processor Reverse the above procedure to install the processor Maintenance and Service Guide 5 41 Removal and Replacement Procedures 5 17 Disk Cell RTC Battery Disk Cell RTC Battery Spare Part Number Information Disk cell RTC battery 198718 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 d Top cover Section 5 11 5 42 Maintenance and Service Guide Removal and Replacement Procedures 2 Use a flat bladed tool to release the RTC battery from its socket Figure 5 31 3 Remove the RTC battery Figure 5 31 Removing the Disk Cell RTC Battery Q When replacing an RTC battery insert the battery with the sign facing up Maintenance and Service Guide 5 43 Removal and Replacement Procedures 5 18 System Board System Boards Spare Part Number Information System boards do not contain memory with the ATI Mobile Radeon 9000 graphics controller 64 MB of video memory 310784 001 32 MB of video memory 310783 001 wi
13. Table 2 2 Security Menu To Do This Setup Password Enter change or delete a setup password The setup password is called an administrator password in Compag Computer Security a program accessed from the Windows Control Panel Power on Password Enter change or delete a power on password DriveLock Passwords Enable disable DriveLock change a DriveLock User or Master password DriveLock Settings are accessible only when you enter Computer Setup by turning on not restarting the computer Password Options Password options can be selected only when a power on password has been set Enable Disable m QuickLock QuickLock on Suspend QuickBlank amp To enable QuickLock on Suspend or QuickBlank you must first enable QuickLock Device Security Enable Disable m Ports or diskette drives m Diskette write m CD ROM or diskette startup Settings fora DVD ROM can be entered in the CD ROM field System IDs Enter identification numbers for the computer a docking base and all battery packs in the system Not applicable to SuperDisk LS 120 drives 2 4 Maintenance and Service Guide Troubleshooting Selecting from the Advanced Menu Table 2 3 Advanced Menu Select To Do This Language or press F2 Change the Computer Setup language Boot Options Enable Disable m QuickBoot which starts the computer more quickly by eliminating some startup te
14. provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy 4 5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment E To avoid hand contact transport products in static safe containers such as tubes bags or boxes E Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging E Keep electrostatic sensitive parts in their containers until the parts arrive at static free workstations M Place items on a grounded surface before removing items from their containers E Always be properly grounded when touching a sensitive component or assembly 4 4 Maintenance and Service Guide Removal and Replacement Preliminaries Store reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bus
15. 000 ft 0 to 9 144 m Shock Operating 10 G 11 ms half sine Nonoperating 60 G 11 ms half sine Vibration Operating 0 5 G zero to peak 10 to 500 Hz 0 25 oct min sweep rate Nonoperating 1 0 G zero to peak 10 to 500 Hz 0 5 oct min sweep rate Q Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 6 2 Maintenance and Service Guide Specifications Dimensions Height Width Diagonal Table 6 2 15 0 inch UXGA TFT Display 9 00 in 11 94 in 15 0 in 22 86 cm 30 33 cm 38 10 cm Number of colors up to 16 8 million Contrast ratio 150 1 Brightness 120 nit typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1600 x 1200 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 4 20 W consumption Maintenance and Service Guide 6 3 Specifications Dimensions Height Width Diagonal Table 6 3 15 0 inch SXGA TFT Display 9 00 in 11 94 in 15 0 in 22 86 cm 30 33 cm 38 10 cm Number of colors up to 16 8 million Contrast ratio 150 1 Brightness 120 nit typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1280 x 1024 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 4 20 W consumption 6 4 Maintenance and Service Guide Specif
16. A 5 F fan removal 5 38 spare part number 3 9 5 38 fan channel illustrated 3 14 removal 5 46 features 1 2 feet illustrated 3 14 locations 5 9 Fn key 1 11 front components 1 6 function keys 1 10 G grounding equipment and methods 4 6 H hard drive OS loading problems 2 20 removal 5 7 5 8 spare part numbers 3 9 3 17 specifications 6 7 hard drive bay 1 7 1 15 hard drive bezel removal 5 8 spare part numbers 3 9 hard drive retention screw 1 15 Maintenance and Service Guide headphone jack location 1 9 pin assignments A 6 hinge covers illustrated 3 14 removal 5 25 l T O address specifications 6 16 illustrated parts catalog 3 1 infrared port 1 8 interrupt specifications 6 15 K keyboard illustrated 3 2 removal 5 18 spare part numbers 3 7 5 18 troubleshooting 2 28 keyboard components 1 10 keyboard shield illustrated 3 14 removal 5 20 L LED cover illustrated 3 2 removal 5 16 spare part number 3 5 5 16 left side components 1 8 Logo Kit spare part number 3 18 Index 3 Index Index 4 M mass storage devices 3 16 memory expansion board replacement 5 9 spare part numbers 3 13 memory expansion compartment 1 15 memory expansion compartment cover illustrated 3 14 removal 5 10 memory map specifications 6 19 microphone 1 13 microphone jack location 1 9 pin assignments A 6 mini PCI board removal 5 12 spare part numbers 3 13 min
17. Edition April 2002 Document Part Number 268135 002 Contents 1 Product Description 1 1 Features i iyca deen gs bees bebe seen e 1 2 1 2 Clearing a Password 2 0 2 0 eee ee ee eee 1 4 1 3 Power Management 00 00 000 1 5 1 4 Computer External Components 1 6 1 5 Design Overview 0 0 0 2 cee eee eee 1 16 2 Troubleshooting 2 1 Computer Setup and Diagnostics Utilities 2 1 Selecting Computer Setup or Compaq Diagnostics 2 1 Selecting from the File Menu 2 3 Selecting from the Security Menu 2 4 Selecting from the Advanced Menu 2 5 2 2 Using Compaq Diagnostics 2 7 Obtaining Saving or Printing Configuration Information 2 7 Obtaining Saving or Printing Diagnostic Test Information 0 0 02 e eee eee 2 8 2 3 Troubleshooting Flowcharts 2 10 3 Illustrated Parts Catalog 3 1 Serial Number Location 0 3 1 3 2 Computer System Major Components 3 2 3 3 Miscellaneous Plastics Hardware Kit Components 3 14 3 4 Mass Storage Devices 000 5 3 16 3 5 Miscellaneous 0 0 0 e eee eee eee 3 18 Maintenance and Service Guide iii Contents 4 Removal and Replacement Preliminaries 4 1 Tools Required 2 0 0 0 eee ee eee eee 4 1 4 2 Service Considerations 0 0 0005 4 2 Plastic Pa
18. LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 d Top cover Section 5 11 e Speaker assembly Section 5 12 Maintenance and Service Guide 5 35 Removal and Replacement Procedures 2 Remove the four PM2 0 x 4 0 screws that secure the TouchPad bracket to the top cover Figure 5 27 3 Disconnect the TouchPad cable from the low insertion force LIF connector on the TouchPad 4 Slide the TouchPad bracket toward the back of the top cover 5 Lift the TouchPad bracket straight up and remove it Figure 5 27 Removing the TouchPad 5 36 Maintenance and Service Guide Removal and Replacement Procedures 6 Remove the TouchPad and the TouchButton board from the top cover Figure 5 28 Q The TouchPad cables are part of the TouchButton board Figure 5 28 Removing the TouchPad and the TouchButton Board Reverse the above procedure to install the TouchPad and the TouchButton board Maintenance and Service Guide 5 37 Removal and Replacement Procedures 5 15 Fan Fan Spare Part Number Information Fan 285267 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 d Top cover Section 5 11 5 38 Maintenance and Service Guide Removal and Replacement Procedures 2 Disconnect the fan cable from the
19. all external devices 3 Remove the battery pack by following these steps a Turn the computer bottom side up with the left side facing forward b Slide and hold the battery release latch toward the back of the computer Figure 5 2 c Use the notch in the battery bay to slide the battery pack out of the battery bay d Remove the battery pack Figure 5 2 Removing the Battery Pack Reverse the above procedures to install the battery pack 5 4 Maintenance and Service Guide Removal and Replacement Procedures 4 To remove the battery bezel slide the bezel straight down Figure 5 3 Figure 5 3 Removing the Battery Bezel Battery Bezel Spare Part Number Information Battery bezel with silver finish for use with Presario 2800 models 286876 001 Battery bezel with carbon finish for use with Evo Notebook N800c N800v and N800w models 286877 001 Reverse the above procedures to install the battery bezel Maintenance and Service Guide 5 5 Removal and Replacement Procedures 5 Remove the MultiBay device by following these steps a Turn the computer bottom side up with the right side facing forward b Slide and hold the MultiBay release latch toward the front of the computer Figure 5 4 c Use the notch in the MultiBay device to slide the device out of the MultiBay d Remove the MultiBay device Figure 5 4 Removing a MultiBay Device Reverse the above procedures to instal
20. so the front faces forward and open the computer 6 Disconnect the display video and display inverter cables from the system board Figure 5 19 7 Remove the two PM2 0 x 10 0 screws that secure the display hinges to the base enclosure 8 Lift the display straight up and remove it from the base enclosure Figure 5 19 Removing the Display 5 24 Maintenance and Service Guide Removal and Replacement Procedures 9 Remove the hinge covers from the display Figure 5 20 Figure 5 20 Removing the Hinge Covers Q The display hinge covers are included in the Miscellaneous Plastics Hardware Kit spare part numbers 285261 001 and 286868 001 Q Install the hinge covers on the display before installing the display on the base enclosure Reverse the above procedure to install the display Maintenance and Service Guide 5 25 Removal and Replacement Procedures 5 11 Top Cover Top Cover Spare Part Number Information For Dual Point TouchPad and Point Stick 285256 001 For TouchPad only silver finish for use with 285257 001 Presario 2800 models For TouchPad only carbon finish for use with 295699 001 Evo Notebook N800c N800v and N800w models 1 Prepare the computer for disassembly Section 5 3 and remove the following components a LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 2 Turn the computer bottom side up with the front facing forward
21. the LED Cover Screws 4 Turn the computer top side up with the front facing forward 5 Open the computer 5 16 Maintenance and Service Guide Removal and Replacement Procedures 6 Use a flat bladed tool to pry forward on the four clips on the LED cover Figure 5 14 7 Press the esc and F1 keys to reveal the left notch in the LED cover 8 Insert a flat bladed tool into the left notch and lift the left side of the LED cover 9 Press the Pause and Del keys to reveal the right notch in the LED cover 10 Insert a flat bladed tool into the right notch and lift the right side of the LED cover 11 Remove the LED cover Tiez l l fo 4 Figure 5 14 Removing the LED Cover Reverse the above procedure to install the LED cover Maintenance and Service Guide 5 17 Removal and Replacement Procedures 5 9 Keyboard Keyboards Spare Part Number Information Keyboards for use with TouchPad models only Arabic 285280 171 Korean 285280 AD1 Belgian 285280 181 Latin American Spanish 285280 161 Brazilian 285280 201 Norwegian 285280 091 Chinese 285280 AA1 Portuguese 285280 131 Czech 285280 221 Russian 285280 251 Danish 285280 081 Slovakian 285280 231 French 285280 051 Spanish 285280 071 French Canadian 285280 121 Swedish 285280 101 German 285280 041 Swiss 285280 111 Greek Polish 285280 151 Taiwanese 285280 AB1 Hebrew 285280 BB1 Thai 285280 281 Hungarian 285280 211 Turkish 285280 141
22. with care To prevent damage to the computer damage to a removable drive or loss of information observe the following precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on then shut it down Before removing a diskette drive or optical drive ensure that a diskette or disc is not in the drive Ensure that the optical drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive CD ROM drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or to liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package Fragile Handle With Care Maintenance and Service Guide 4 3 Removal and Replacement Preliminaries 4 4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits
23. 0 Screw Continued aa Head Color Qty Length Thread Width Gold 13 40mm 2 0mm 4 0mm Where used Two screws that secure the top cover to the base enclosure near the fan assembly documented in Section 5 11 Two screws that secure the top cover to the base enclosure through the rear panel documented in Section 5 11 Figure C 9 Phillips M2 0 x 4 0 Screw Locations C 10 Maintenance and Service Guide Screw Listing Table C 4 Phillips M2 0 x 4 0 Screw Continued ag Head Color Qty Length Thread Width Gold 13 40mm 2 0mm 4 0mm Where used One screw that secures the speaker assembly to the top cover documented in Section 5 12 NEW FOR 1 2 RELEASE Figure C 10 Phillips M2 0 x 4 0 Screw Locations Maintenance and Service Guide C 11 Screw Listing Table C 4 Phillips M2 0 x 4 0 Screw Continued Head 6 Color Qty Length Thread Width Gold 13 40mm 2 0mm 4 0mm Where used Two screws that secure the display release assembly to the top cover documented in Section 5 13 Figure C 11 Phillips M2 0 x 4 0 Screw Locations C 12 Maintenance and Service Guide Screw Listing Table C 4 Phillips M2 0 x 4 0 Screw Continued KE Color Qty Length Thread Gold 13 40mm 2 0mm Head Width 4 0 mm Where used Four screws that secure the TouchPad bracket to the top cover documented in Section 5 14 Figure C 12 Phillips M2 0 x 4 0 Screw Locations Mainten
24. 1 Taiwanese 285281 AB1 Hebrew 285281 BB1 Thai 285281 281 Hungarian 285281 211 Turkish 285281 141 International 285281 002 U K English 285281 031 Italian 285281 061 U S English 285281 001 Korean 285281 AD1 Maintenance and Service Guide 3 7 Illustrated Parts Catalog ve o ry N he Figure 3 2 Computer System Major Components 3 8 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number 5 Top cover for Dual Point TouchPad and Point Stick 285256 001 for TouchPad only silver finish for use with 285257 001 Presario 2800 models for TouchPad only carbon finish for use with 295699 001 Evo Notebook N800c N800v and N800w models 6 Hard drives 60 GB 285277 001 40 GB 285276 001 40 GB does not include hard drive bezel 301245 001 30 GB 285275 001 20 GB 285274 001 7 Hard drive bezels Hard drive bezel with silver finish for use with 286874 001 Presario 2800 models Hard drive bezel with carbon finish for use with 286875 001 Evo Notebook N800c N800v and N800w models 8 TouchPad 285258 001 9 TouchButton boards for Dual Point TouchPad and Point Stick 285259 001 for TouchPad only 285260 001 10 Speaker assembly 285266 001 11 Fan 285267 001 12 Disk cell RTC battery 198718 001 Maintenance and Service Guide 3 9 Illustrated Parts Catalog
25. 6 1 connector cover illustrated 3 14 location 1 14 removal 5 15 Maintenance and Service Guide Index 1 connector pin assignments external monitor connector A 5 headphone jack A 6 microphone jack A 6 modem connector A 2 monitor connector A 5 network connector A 1 parallel connector A 4 RJ 11 jack A 2 RJ 45 jack A 1 speaker jack A 6 S video A 3 USB connector A 2 connectors service considerations 4 2 cursor control keys 1 11 D DC power jack 1 9 design overview 1 16 diagnostics configuration information 2 7 test information 2 8 digital audio button 1 13 disassembly sequence chart 5 2 diskette drive OS loading problems 2 23 spare part number 3 13 3 17 specifications 6 9 display illustrated 3 2 removal 5 22 spare part numbers 3 3 5 22 specifications 6 3 6 4 6 5 6 6 display lid switch 1 12 display release assembly illustrated 3 14 removal 5 33 display release latch 1 7 display support illustrated 3 14 removal 5 45 DMA specifications 6 14 docking connector 1 14 docking connector cover illustrated 3 14 docking station troubleshooting 2 18 drive indicator light 1 13 drives preventing damage 4 3 DVD ROM drive OS loading problems 2 24 specifications 6 11 E Easy Access Buttons 1 12 EasyScroll 1 13 electrostatic discharge 4 4 4 7 embedded numeric keypad 1 11 Maintenance and Service Guide Index external monitor connector location 1 9 pin assignments
26. 8 TTT Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused Table A 3 Universal Serial Bus 1234 TT 1234 n Pin Signal Pin Signal 1 5 VDC 3 Data 2 Data 4 Ground A 2 Maintenance and Service Guide Connector Pin Assignments Table A 4 S Video 4 3 a o ol 4 Pin Signal Pin Signal 1 Ground Y 3 Y Luminance Intensity 2 Ground C 4 C Chrominance Color Maintenance and Service Guide A 3 Connector Pin Assignments Table A 5 Parallel m C ED EG 5 A 3 65 MWOOQOOQQOQOOOOO0O0 a j Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data bit 0 11 Busy 3 Data bit 1 12 Paper out 4 Data bit 2 13 Select 5 Data bit 3 14 Auto line feed 6 Data bit 4 15 Error 7 Data bit 5 16 Initialize printer 8 Data bit 6 17 Select in 9 Data bit 7 18 25 Signal ground Signal is active low A 4 Maintenance and Service Guide Connector Pin Assignments Table A 6 External Monitor VOOO HPOOO Pin Signal Pin Signal 1 Red analog 9 5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC 2B clock 8 Ground analog Maintenance and Service Guide A 5 Connector Pin Assignments Table A 7 Stereo Speaker Headphone Q Pin Signal Pin Signal 1 Audio out 2 Ground Table A 8 Microp
27. COMPAQ Maintenance and Service Guide Compaq Evo Notebook N800c Series Compaq Evo Notebook N800v Series Compaq Evo Notebook N800w Series Compaq Presario 2800 Mobile PC Document Part Number 268135 002 October 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures 2002 Compaq Information Technologies Group L P Compaq the Compaq logo Evo and Presario are trademarks of Compaq Information Technologies Group L P in the U S and or other countries Microsoft and Windows are trademarks of Microsoft Corporation in the U S and or other countries Intel Pentium and SpeedStep are trademarks of the Intel Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Maintenance and Service Guide Second Edition October 2002 First
28. Kit spare part numbers 285261 001 and 286868 001 5 20 Maintenance and Service Guide Removal and Replacement Procedures 8 Release the ZIF connector to which the keyboard cable is connected and disconnect the keyboard cable from the system board Figure 5 17 9 Remove the keyboard Figure 5 17 Removing the Keyboard Reverse the above procedure to install the keyboard Maintenance and Service Guide 5 21 Removal and Replacement Procedures 5 10 Display Displays Spare Part Number Information Displays Contain parts with carbon finish for use with Evo Notebook N800c N800v and N800w models 15 inch UXGA 286872 001 15 inch SXGA 28687 1 001 15 inch XGA 286870 001 14 inch XGA 286869 001 Contain parts with silver finish for use with Presario 2800 models 15 inch UXGA 285265 001 15 inch SXGA 285264 001 15 inch XGA 285263 001 14 inch XGA 285262 001 MultiPort cover 289037 001 1 Prepare the computer for disassembly Section 5 3 2 Remove the LED cover Section 5 8 3 Close the computer and position the computer so the rear panel faces forward 5 22 Maintenance and Service Guide Removal and Replacement Procedures 4 Remove the two PM2 5 x 9 0 screws that secure the display hinges to the base enclosure Figure 5 18 Figure 5 18 Removing the Display Screws Maintenance and Service Guide 5 23 Removal and Replacement Procedures 5 Position the computer
29. Service Guide 1 15 Product Description 1 5 Design Overview This section presents a design overview of key parts and features of the computer Refer to Chapter 3 Illustrated Parts Catalog to identify replacement parts and Chapter 5 Removal and Replacement Procedures for disassembly steps The system board provides the following device connections E Memory expansion board Hard drive Display Keyboard TouchPad or pointing stick Audio Intel Mobile Pentium 4 processors with SpeedStep technology E Fan m PC Card E Modem or modem NIC The computer uses an electrical fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software applications Exhaust air is displaced through the ventilation grill located on the left side of the computer CAUTION To properly ventilate the computer allow at least a 3 inch 7 6 cm clearance on the left and right sides of the computer Maintenance and Service Guide 2 Troubleshooting WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the in
30. ages Is there video no boot Is the OS loading Is there sound Go to Section 2 2 No Power Check LED board speaker connections Go to Section 2 6 No Video Go to Section 2 9 No OS Loading Go to Section 2 15 No Audio All drives working Keyboard pointing device working Connecting to network or modem End Go to Section 2 17 Nonfunctioning Device Go to Section 2 18 Nonfunctioning Keyboard or Section 2 19 Nonfunctioning Pointing Device Go to Section 2 20 No Network or Modem Maintenance and Service Guide 2 11 Troubleshooting Flowchart 2 2 No Power Part 1 No Power power LED is off Remove from docking station if applicable Power up on battery power Reset power Reset N Power up on AC Y Power up in docking station 1 Reseat the power cables in the docking station and at the AC outlet 2 Ensure the AC power source is active 3 Ensure that the power strip is working Power up in docking station Done power k power e power Go to Section 2 3 Power up on battery power No Power Part 2 Go to P ONETAN Section 2 4 on AC No Power Part 3 NOTES 1 On some models there is a separate reset button 2 On some models the computer may be reset using the Suspend switch and ei
31. ance and Service Guide 6 9 Specifications Table 6 8 CD ROM Drive Applicable disk CD ROM Mode 1 2 and 3 CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Extra Video CD CD WO fixed packets only CD Bridge Center hole diameter 0 59 in 1 5 cm Disk diameter 12 cm 8 cm Disk thickness 0 047 in 1 2 mm Track pitch 1 6 um Access time Random lt 150 ms Full stroke lt 300 ms Cache buffer 128 KB Data transfer rate Sustained 16X Variable Normal PIO Mode 4 single burst 150 KB s at 1X 1500 to 3600 KB s 10X to 24X 16 66 KB s Startup time lt 8 seconds Stop time lt 4 seconds 6 10 Maintenance and Service Guide Specifications Table 6 9 DVD ROM Drive Applicable disk DVD 5 DVD 9 DVD 10 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD single multisession CD Bridge Center hole diameter 0 59 in 1 5 cm Disk diameter 12 cm 8 cm Disk thickness 0 047 in 1 2 mm Track pitch 0 74 um Access time Random lt 150 ms Full stroke lt 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate Max 24X CD Max 8X DVD Normal IO Mode 4 single burst 3600 KB s 150 KB s at 1X CD rate 10 800 KB s 1352 KB s at 1X
32. ance and Service Guide C 13 Screw Listing Table C 5 Phillips M2 5 x 9 0 Screw w Head Color Qty Length Thread Width Black 2 9 0mm 25mm 4 0mm Where used Two screws that secure the display assembly to the computer through the rear panel documented in Section 5 10 Figure C 13 Phillips M2 5 x 9 0 Screw Locations C 14 Maintenance and Service Guide Screw Listing Table C 6 Phillips M2 0 x 8 0 Screw manag Head Color Qty Length Thread Width Black 14 8 0mm 2 0mm 4 0mm Where used Nine screws that secure the top cover to the base enclosure through the bottom of the computer documented in Section 5 11 _ _ _ 4 Eh ee ee Tt 4 ie ey Figure C 14 Phillips M2 0 x 8 0 Screw Locations Maintenance and Service Guide C 15 Screw Listing Table C 6 Phillips M2 0 x 8 0 Screw Continued manag Head Color Qty Length Thread Width Black 14 8 0mm 2 0mm 4 0mm Where used Two screws that secure the top cover to the base enclosure documented in Section 5 11 Figure C 15 Phillips M2 0 x 8 0 Screw Locations C 16 Maintenance and Service Guide Screw Listing Table C 6 Phillips M2 0 x 8 0 Screw Continued G Head Color Qty Length Thread Width Black 14 8 0 mm 2 0mm 4 0mm Where used Two screws that secure the left and right display supports to the base enclosu
33. aq when requesting information or ordering spare parts The serial number is located on the bottom of the computer Figure 5 1 Figure 5 1 Serial Number Location 5 2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components Table 5 1 Disassembly Sequence Chart Section Description of Screws Removed 5 3 Preparing the computer for disassembly Battery pack 0 5 2 Maintenance and Service Guide Removal and Replacement Procedures Table 5 1 Disassembly Sequence Chart Continued Section Description of Screws Removed 5 3 MultiBay device 0 continued Hard drive 1 to remove hard drive 2 to separate hard drive bezel from hard drive 5 4 Computer feet 0 5 5 Memory expansion board 1 loosened 5 6 Mini PCI communications board 1 loosened 5 7 Connector cover 2 5 8 LED cover 2 5 9 Keyboard 2 to remove keyboard shield 5 10 Display 4 5 11 Top cover 16 5 12 Speaker assembly 0 5 13 Display release assembly 2 5 14 TouchPad 4 5 15 Fan 4 loosened 5 16 Processor 0 5 17 Disk cell RTC battery 0 5 18 System board 5 5 19 Modem cable 0 Maintenance and Service Guide 5 3 Removal and Replacement Procedures 5 3 Preparing the Computer for Disassembly Perform the following steps before disassembling the computer 1 Turn off the computer 2 Disconnect the AC adapter and
34. ay cover the vent area 2 Infrared port Provides wireless communication between the computer and another infrared equipped device using an infrared beam 3 Parallel connector Connects a parallel device 1 8 Maintenance and Service Guide Product Description Table 1 7 Rear Panel and Left Side Components Continued Item Component Function 4 External monitor Connects an external monitor or overhead connector projector 5 S Video connector Connects a television VCR camcorder or overhead projector 6 USB connectors 2 Connect USB devices 7 RJ 11 modem jack Connects the modem cable to an internal modem A modem cable is included with internal modem models 8 RJ 45 network jack Connects the network cable A network cable is not included with the computer 9 DC power jack Connects any one of the following m AC adapter m Optional automobile power adapter charger m Optional aircraft power adapter 10 Mono microphone jack Connects a mono microphone disabling the built in microphone 11 Stereo speaker Connects stereo speakers headphones headphone jack headset or television audio 12 PC Card slot Supports a 32 bit CardBus or 16 bit PC Card 13 PC Card eject button Ejects a PC Card from the PC Card slot 14 MultiBay Accepts MultiBay devices such as a diskette drive optical drive hard drive or optional battery pack Maintenance and Service Guide Product Description
35. cable connections cable ends and drives for bent or damaged pins Maintenance and Service Guide 2 19 Troubleshooting Flowchart 2 10 No OS Loading from Hard Drive Part 1 OS not loading from hard drive Go to Section 2 11 No OS Loading from Hard Drive Part 2 Nonsystem disk message Reseat external hard drive OS loading Go to Boot Section 2 13 from No OS Check the setup diskette Loading from utility for correct Diskette Drive booting order Change boot priority through ae the setup utility hard drive and reboot Boot Go to from Section 2 17 hard drive Nonfunctioning Device 2 20 Maintenance and Service Guide Troubleshooting Flowchart 2 11 No OS Loading from Hard Drive Part 2 Continued from Section 2 10 No OS Loading from Hard Drive Part 1 CD or 1 Replace hard diskette in drive drive 2 Replace system board Remove diskette and reboot Boot from hard drive Go to Section 2 13 No OS Loading from Diskette Drive Boot from diskette drive Hard drive accessible Go to Section 2 12 No OS Loading from Hard Drive Part 3 Reseat hard drive Hard drive Don accessible ong Run FDISK Create partition then format hard drive to bootable CA prompt Hard drive partitioned Hard drive formatted Format hard drive a
36. cing the Fan Channel on the Right Display Support 5 46 Maintenance and Service Guide Removal and Replacement Procedures 5 Remove the two PM2 0 x 5 5 screws that secure the system board to the base enclosure on either side of the MultiBay connector Figure 5 34 6 Remove the two PM2 0 x 8 0 screws that secure the system board to the base enclosure through the processor support bracket Figure 5 34 Removing the System Board Screws Maintenance and Service Guide 5 47 Removal and Replacement Procedures 7 Use the MultiBay connector to lift the front of the system board until the board rests at an angle Figure 5 35 8 Slide the system board forward at an angle and remove it from the base enclosure 9 Remove the PC Card bezel from the system board Figure 5 35 Removing the System Board Reverse the above procedure to install the system board 5 48 Maintenance and Service Guide Removal and Replacement Procedures 5 19 Modem Cable The modem cable is included in the Miscellaneous Cable Kit spare part number 285268 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a b d e f LED cover Section 5 8 Keyboard and shield Section 5 9 Display Section 5 10 Top cover Section 5 11 Fan Section 5 15 System board Section 5 18 2 Turn the system board bottom side up with the rear panel facing forwar
37. d Maintenance and Service Guide 5 49 Removal and Replacement Procedures 3 If the modem is installed on the system board disconnect the modem cable from the modem Figure 5 36 4 Disconnect the modem cable from the system board 5 Remove the modem cable Figure 5 36 Removing the Modem Cable When installing the modem cable route the cable as shown in Figure 5 36 5 50 Maintenance and Service Guide 6 Specifications This chapter provides physical and performance specifications Table 6 1 Computer Dimensions Height 1 30 in 3 3 cm Width 12 48 in 31 7 cm Depth 10 10 in 25 0 cm Weight varies by configuration 15 0 inch display 6 40 Ib 2 92 kg MultiBay device 1 memory expansion board 14 1 inch display 5 45 Ib 2 47 kg MultiBay weight saver 1 memory expansion board Stand alone power requirements Nominal operating 14 8 VDC voltage Average operating 15 8 W power Peak operating power 38 W Power in Suspend lt 800 mW mode Power in Hibernation lt 100 mW mode Maintenance and Service Guide 6 1 Specifications Table 6 1 Computer Continued Temperature Operating 50 to 95 F 10 to 35 C Nonoperating 14 to 140 F 10 to 60 C Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 101 6 F 38 7 C maximum wet bulb temperature Altitude unpressurized Operating O to 10 000 ft 0 to 3 048 m Nonoperating 0 to 30
38. d the embedded numeric keypad is enabled 4 Easy Access Provide quick access to the Internet Refer Buttons 3 to the Hardware Guide that ships with the computer for information about these buttons 1 12 Maintenance and Service Guide Product Description Table 1 9 Top Components Continued Item Component Function system Shut Down command to turn off the computer 6 Digital audio button Launches Windows Media Player to play MP3 music 7 Volume control buttons Adjust the volume of the stereo speakers 8 Caps lock light On Caps lock is on 9 Drive indicator light Turns on when the hard drive CD or DVD ROM drive is accessed 10 Microphone Allows for audio input 11 TouchPad Moves the mouse cursor selects and activates 12 TouchPad buttons Function like the left and right mouse buttons on an external mouse 13 EasyScroll Scrolls the screen left right up and down 14 Battery power light On A battery pack is charging Blinking A battery pack that is the only available power source has reached a low battery condition 15 Power Suspend light On Power is turned on Off Power is turned off Blinking Computer is in Suspend mode Maintenance and Service Guide 1 13 Product Description The external components on the bottom of the computer are shown in Figure 1 6 and described in Table 1 10 Figure 1 6 Bottom Components Table 1 10 Bottom Components Item Com
39. dividual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances 2 1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics The computer features two Compaq system management utilities E Computer Setup A system information and customization utility that can be used even when your operating system is not working or will not load This utility includes settings that are not available in Windows Maintenance and Service Guide 2 1 Troubleshooting E Compaq Diagnostics A system information and diagnostic utility that is used within your Windows operating system Use this utility whenever possible to L1 Display system information 1 Test system components 1 Troubleshoot a device configuration problem in Windows 2000 Windows XP Professional or Windows XP Home Q It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base Using Computer Setup Information and settings in Computer Setup are accessed from the File Security or Advanced menus 1 Turn on or restart the computer Press F10 while the F10 ROM Based Setup message is displayed in the lower left corner o
40. dule with cover 288504 001 802 11b Wireless Local Area Network LAN MultiPort 286873 001 Module with cover Common Port Replicator 285289 001 Logo Kit 288501 001 Power cord 2 wire Australian 174120 011 Swiss 174120 115 Chinese 174120 AA1 U K English 174120 031 International 174120 002 U S English 174120 001 3 18 Maintenance and Service Guide Illustrated Parts Catalog Table 3 4 Spare Parts Miscellaneous not illustrated Continued Spare Part Description Number Power cord 3 wire Australian 198723 011 Korean 198723 AD1 Chinese 198723 AA1 Swedish 198723 101 International 198723 B31 Swiss 198723 BG1 Italian 198723 061 Taiwanese 198723 AB1 Japanese 198723 291 U K English 198723 031 U S English 198723 001 Screw Kit includes the following screws refer to Appendix C 285290 001 Screw Listing for more information on screw specifications and usage m Phillips M3 0 x 4 0 m Phillips M2 5 x 9 0 m Phillips M2 0 x 10 0 m Phillips M2 0 x 8 0 m Phillips M2 0 x 5 5 m Phillips M2 0 x 4 0 Maintenance and Service Guide 3 19 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service 4 1 Tools Required You will need the following tools to complete the removal and replacement procedures E Magnetic screwdriver Phillips PO screwdriver H Tool kit includes connector removal tool loopback plugs and case util
41. e Guide C 5 Screw Listing Table C 3 Phillips M2 0 x 10 0 Screw p Head Color Qty Length Thread Width Black 4 10 0mm 2 0mm 4 0mm Where used Two screws that secure the LED cover to the computer documented in Section 5 8 J a o Figure C 5 Phillips M2 0 x 10 0 Screw Locations C 6 Maintenance and Service Guide Screw Listing Table C 3 Phillips M2 0 x 10 0 Screw Continued ang Head Color Qty Length Thread Width Black 4 10 0mm 2 0mm 4 0mm Where used Two screws that secure the display hinge covers and display assembly to the computer documented in Section 5 10 Figure C 6 Phillips M2 0 x 10 0 Screw Locations Maintenance and Service Guide C 7 Screw Listing Table C 4 Phillips M2 0 x 4 0 Screw Color Qty Length Thread Gold 13 40mm 2 0mm Head Width 4 0 mm Where used Two screws that secure the keyboard shield to the computer documented in Section 5 9 Figure C 7 Phillips M2 0 x 4 0 Screw Locations Cc 8 Maintenance and Service Guide Screw Listing Table C 4 Phillips M2 0 x 4 0 Screw Continued ay Head Color Qty Length Thread Width Gold 13 40mm 2 0mm 4 0mm Where used One screw that secures the top cover to the base enclosure in the hard drive bay documented in Section 5 11 Figure C 8 Phillips M2 0 x 4 0 Screw Locations Maintenance and Service Guide Cc 9 Screw Listing Table C 4 Phillips M2 0 x 4
42. ements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Maintenance and Service Guide Power Cord Set Requirements Notes 1 The flexible cord must be lt HAR gt Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration Maintenance and Service Guide B 3 C Screw Listing This appendix provides specification and reference information for the screws used in the computer All screws listed in this appendix are a
43. er operation after each replacement 1 Internal DC DC converter 2 Internal AC adapter 3 Processor board 4 System board NOTE Replace these items as a set to prevent shorting out among components Maintenance and Service Guide 2 15 Troubleshooting Flowchart 2 6 No Video Part 1 No Video Docking Station Go to NOTE To change from internal to Section 2 7 external display use the hotkey No Video Part 2 combination Stand alone or Docking Station Stand alone Internal or external display Adjust brightness Video OK Internal External Press lid switch to ensure operation Adjust brightness Video OK Replace the following one at a time Test after each replacement Check for bent 1 Cable between notebook and computer display if applicable ins on cable 2 Inverter board if applicable p 3 Display 4 System board Try Internal and Replace another external system display video OK board Video OK 2 16 Maintenance and Service Guide Troubleshooting Flowchart 2 7 No Video Part 2 Continued from Section 2 6 No Video Part 1 Remove notebook from docking station if connected Adjust Check brightness display of external brightness monitor Go to A in Video OK Section 2 6 Video OK No Video Part 1 Check that notebook is properly seated in docking station for T
44. ervice Guide 5 11 Removal and Replacement Procedures 5 6 Mini PCI Communications Board Mini PCI Communication Boards Spare Part Number Information U S modem 285286 001 International modem 285287 001 1 Prepare the computer for disassembly Section 5 3 2 Turn the computer bottom side up with the rear panel facing forward 5 12 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the PM2 0 x 5 0 screw that secures the mini PCI compartment cover to the base enclosure Figure 5 10 4 Lift the front edge of the cover and swing it back 5 Remove the cover Figure 5 10 Removing the Mini PCI Communications Slot Cover zB Mini PCI compartment covers are available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c N800v and N800w models These covers are included in the Miscellaneous Plastics Hardware Kit spare part number 285261 001 for Presario 2800 models and spare part number 286868 001 for Evo Notebook N800c N800v and N800w models Maintenance and Service Guide 5 13 Removal and Replacement Procedures 6 Disconnect the modem cable from the modem board Figure 5 11 Q The modem cable spare part number is 285268 001 7 Spread the retaining tabs to release the mini PCI communications board The board tilts up at a 45 degree angle 8 Remove the board by pulling it away from the connector at a 45 degree angle
45. es each test has run the number of errors found on each test and the total run time of each test m Error tab Lists all errors found in the computer with their error codes 8 Select a tab to save the report T Log tab Select the Log tab Save button 4 Error tab Select the Error tab Save button 9 Select a tab to print the report T Log tab Select File gt Save As then print the file from your folder Maintenance and Service Guide 2 9 Troubleshooting 2 3 Troubleshooting Flowcharts Table 2 4 Troubleshooting Flowcharts Overview Flowchart Description 2 1 Initial troubleshooting 2 2 No power part 1 2 3 No power part 2 2 4 No power part 3 2 5 No power part 4 2 6 No video part 1 2 7 No video part 2 2 8 Nonfunctioning docking station 2 9 No operating system OS loading 2 10 No OS loading from hard drive part 1 2 11 No OS loading from hard drive part 2 2 12 No OS loading from hard drive part 3 2 13 No OS loading from diskette drive 2 14 No OS loading from CD or DVD ROM drive 2 15 No audio part 1 2 16 No audio part 2 2 17 Nonfunctioning device 2 18 Nonfunctioning keyboard 2 19 Nonfunctioning pointing device 2 20 No network or modem connection 2 10 Maintenance and Service Guide Troubleshooting Flowchart 2 1 Initial Troubleshooting Begin troubleshooting N Beeps LEDs or error mess
46. f the screen 1 To change the language press F2 d To view navigation information press F1 1 To return to the Computer Setup menu press esc 2 Select the File Security or Advanced menu 3 To close Computer Setup and restart the computer O Select File gt Save Changes and Exit and press enter or T Select File gt Ignore Changes and Exit and press enter 4 When you are prompted to confirm your action press F10 2 2 Maintenance and Service Guide Troubleshooting Selecting from the File Menu Table 2 1 Select File Menu To Do This System Information mg View identification information about the computer a docking base and any battery packs in the system m View specification information about the processor memory and cache size and system ROM Save to Floppy Save system configuration settings to a diskette Restore from Floppy Restore system configuration settings from a diskette Restore Defaults Replace configuration settings in Computer Setup with factory default settings Identification information is retained Ignore Changes and Exit Cancel changes entered during the current session then exit and restart the computer Save Changes and Exit Save changes entered during the current session then exit and restart the computer Maintenance and Service Guide 2 3 Troubleshooting Selecting from the Security Menu Select
47. hings Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges 4 6 Workstation Precautions Use the following grounding precautions at workstations Cover the workstation with approved static dissipative material refer to Table 4 2 Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When using fixtures that must directly contact dissipative surfaces only use fixtures made of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle electrostatic sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Maintenance and Service Guide 4 5 Removal and Replacement Preliminaries 4 7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10
48. hone Q Pin Signal Pin Signal 1 Audio in 2 Ground A 6 Maintenance and Service Guide Power Cord Set Requirements 3 Conductor Power Cord Set The computer s wide range input feature permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC The power cord set received with the computer meets the requirements for use in the country where the equipment is purchased Power cord sets for use in other countries must meet the requirements of the country where the computer is used For more information on power cord set requirements contact a Compaq authorized reseller or service provider General Requirements The requirements listed below are applicable to all countries The length of the power cord set must be at least 5 00 feet 1 5 m and a maximum of 6 50 feet 2 0 m All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Maintenance and Service Guide B 1 Power Cord Set Requirements Country Specific Requirements 3 Conductor Power Cord Set Requir
49. i PCI compartment 1 15 mini PCI compartment cover illustrated 3 14 removal 5 13 Miscellaneous Cable Kit components 3 11 spare part number 3 11 Miscellaneous Plastics Hardware Kit components 3 14 3 15 spare part numbers 3 5 3 15 modem removal 5 12 spare part numbers 3 13 troubleshooting 2 30 modem cable removal 5 49 spare part number 3 11 modem connector location 1 9 pin assignments A 2 monitor connector location 1 9 pin assignments A 5 MultiBay 1 9 1 15 MultiBay battery pack spare part number 3 13 MultiBay device removal 5 6 spare part numbers 3 13 MultiBay release latch 1 15 5 6 MultiBay weight saver 3 14 N network connector location 1 9 pin assignment A 1 network troubleshooting 2 30 nonfunctioning device troubleshooting 2 18 2 27 num lock key 1 10 num lock light 1 12 numeric keypad 1 11 Maintenance and Service Guide Index O operating system loading troubleshooting 2 19 optical drive spare part numbers 3 13 3 17 P packing precautions 4 4 parallel connector location 1 8 pin assignments A 4 parts catalog 3 1 password clearing 1 4 PC Card bezel illustrated 3 14 removal 5 48 PC Card eject button 1 9 PC Card slot 1 9 PC Card slot space saver 3 14 plastic parts 4 2 pointing device troubleshooting 2 29 power button 1 13 power cord spare part numbers 3 18 3 19 power light 1 12 power management features 1 5 power troubleshoo
50. ications Dimensions Height Width Diagonal Table 6 4 15 0 inch XGA TFT Display 9 00 in 22 86 cm 11 94 in 30 33 cm 15 0 in 38 10 cm Number of colors up to 16 8 million Contrast ratio 150 1 Brightness 120 nit typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1024 x 768 Configuration RGB vertical stripe Backlight Edge lit Character display 80 x 25 Total power 4 20 W consumption Maintenance and Service Guide 6 5 Specifications Table 6 5 14 1 inch XGA TFT Display Dimensions Height 11 22 in 20 50 mm Width 8 46 in 21 49 mm Diagonal 14 1 in 35 81 mm Number of colors up to 16 8 million Contrast ratio 150 1 Brightness 120 nits typical Pixel resolution Pitch 0 264 x 0 264 mm Format 1024 x 768 Configuration RGB stripe Backlight Edge lit Character display 80 x 25 Total power 4 2 W consumption 6 6 Maintenance and Service Guide Specifications Table 6 6 Hard Drives 60 GB 40 GB 30 GB 20 GB per drive Drive height 9 5 mm 9 5 mm 9 5 mm 9 5 mm Drive width 70 mm 70 mm 70 mm 70 mm Interface type ATA 5 ATA 5 ATA 5 ATA 5 Seek times typical read including setting Single track 3 ms 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms 13 ms Full stroke 24 ms 24 ms 24 ms 24 ms Logical blocks 117 210 240 78 140 160 58 605 120 39 070 080 Logical configuration Cylinders 16 383 16 383 16 383 16 383
51. ith silver finish for use with Presario 2800 models 286876 001 Battery bezel with carbon finish for use with Evo Notebook N800c N800v and N800w models 286877 001 18 MultiBay devices Diskette drive 285278 001 24X Max CD ROM drive 285282 001 16X Max CD RW drive 301244 001 8X Max CD RW drive 285284 001 8X Max DVD ROM drive 285283 001 24X Max DVD ROM CD RW combination drive 301294 001 8X Max DVD ROM CD RW combination drive 285285 001 LS 120 drive 285279 001 Battery pack 281235 001 19 Base enclosures includes shield with silver finish Presario 2800 models only 285255 001 with carbon finish Evo Notebook N800c N800v 286867 001 and N800w models 20 Mini PCI communications boards modem type Ill mini PCI 56 Kbps United States 285286 001 modem type III mini PCI 56 Kbps International 285287 002 21 Memory expansion boards 512 MB 285273 001 256 MB 285272 001 128 MB 285271 001 Maintenance and Service Guide 3 13 Illustrated Parts Catalog 3 3 Miscellaneous Plastics Hardware Kit Components gt Figure 3 3 Miscellaneous Plastics Hardware Kit Components 3 14 Maintenance and Service Guide Illustrated Parts Catalog Table 3 2 Miscellaneous Plastics Hardware Kit Components Spare Part Number 285261 001 contains parts with silver finish for use with Presario 2800 models Spare Part Number 286868 001 contains parts with carbon finish for use with Evo Notebook N800c N80Ov and N800
52. ity tool Maintenance and Service Guide 4 1 Removal and Replacement Preliminaries 4 2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and Connectors Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily CAUTION When servicing the computer ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer 4 2 Maintenance and Service Guide Removal and Replacement Preliminaries 4 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled
53. ive controller 378 37F Parallel port LPT 1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 PC Card controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index register PCIDIVO 1 CFC CFF PCI configuration data register PCIDIVO 1 6 18 Maintenance and Service Guide Specifications System Memory Map Size Memory Address 640 KB 00000000 0009FFFF System Function Base memory 128 KB 000A0000 000BFFFF Video memory 48 KB 000C0000 000CBFFF Video BIOS 160 KB 000C8000 000E7FFF Unused 64 KB 000E8000 000FFFFF System BIOS 15 MB 00100000 O0FFFFFF Extended memory 58 MB 01000000 047FFFFF Super extended memory 58 MB 04800000 07FFFFFF Unused 2 MB 08000000 080FFFFF Video memory direct access 4 GB 08200000 FFFEFFFF Unused 64KB FFFF0000 FFFFFFFF System BIOS Maintenance and Service Guide 6 19 Connector Pin Assignments A Table A 1 RJ 45 Network Interface 13 5 7 2468 l Pin Sigal Pn Sga 1 Transmit 5 Unused 2 Transmit 6 Receive 3 Receive 7 Unused 4 Unused 8 Unused Maintenance and Service Guide Connector Pin Assignments Table A 2 RJ 11 Modem 17346
54. l a MultiBay device 5 6 Maintenance and Service Guide Removal and Replacement Procedures 6 Remove the hard drive by following these steps a Turn the computer bottom side up with the left side facing forward b Remove the PM3 0 x 4 0 hard drive retention screw Figure 5 5 c Slide the hard drive forward to unseat the hard drive connector from the system board d Remove the hard drive Figure 5 5 Removing the Hard Drive Maintenance and Service Guide 5 7 Removal and Replacement Procedures 7 Remove the two PM3 0 x 4 0 screws that secure the hard drive bezel to the hard drive Figure 5 6 8 Slide the hard drive bezel forward to separate it from the hard drive Figure 5 6 Removing the Hard Drive Bezel Hard Drive Bezel Spare Part Number Information Hard drive bezel with silver finish for use with 286874 001 Presario 2800 models Hard drive bezel with carbon finish for use with 286875 001 Evo Notebook N800c N800v and N800w models Reverse the above procedure to install the hard drive and hard drive bezel 5 8 Maintenance and Service Guide Removal and Replacement Procedures 5 4 Computer Feet The computer feet are adhesive backed rubber pads The computer feet are included in the Miscellaneous Plastics Hardware Kit spare part numbers 285261 001 and 286868 001 The computer feet attach to the base enclosure as illustrated in Figure 5 7 Figure 5 7 Replacing the C
55. nd Service Guide 2 25 Troubleshooting Flowchart 2 16 No Audio Part 2 Continued from Section 2 15 No Audio Part 1 Audio Reload il atte audio drivers Correct Load drivers and drivers for set configuration application in OS Connect to external speaker Replace audio board and speaker connections in notebook if applicable 1 Replace internal speakers 2 Replace audio board if applicable 3 Replace system board 2 26 Maintenance and Service Guide Troubleshooting Flowchart 2 17 Nonfunctioning Device Nonfunctioning Device Reseat device Unplug the nonfunctioning device from the notebook inspect cables and plugs for bent or broken pins or other damage Fix or Any physical re I place device detected broken item Reattach device f Possible bad Go to Close notebook hard drive Section 2 9 pug im poder Replace drive No OS Loading Possible bad NIC i Device Replace card Device boots If integrated NIC boots properly replace system properly oard Possible bad diskette drive Replace drive Maintenance and Service Guide 2 27 Troubleshooting Flowchart 2 18 Nonfunctioning Keyboard Keyboard not operating properly Connect notebook to good external keyboard External Replace device system works board Reseat internal keyboard connector if applicable Replace internal keyboa
56. nd bring to a bootable CA prompt Computer booted Load OS using Restore CD if applicable Go to Section 2 12 No OS Loading from Hard Drive Part 3 Maintenance and Service Guide 2 21 Troubleshooting Flowchart 2 12 No OS Loading from Hard Drive Part 3 Continued from Section 2 11 No OS Loading from Hard Drive Part 2 System files on hard drive Install OS and reboot 0S loading from hard drive Clean virus Run SCANDISK Replace Diagnostics on diskette and check for bad sectors hard drive Can bad Run diagnostics sectors fee and follow be fixed i recommendations Fix bad Boot from Replace sectors hard drive hard drive 2 22 Maintenance and Service Guide Troubleshooting Flowchart 2 13 No OS Loading from Diskette Drive Y OS not loading from 0S loading Reseat diskette drive diskette drive Install bootable diskette and Bootable diskette in drive Nonsystem disk message reboot computer Go to Check diskette Section 2 17 for system files Nonfunctioning Try different Device diskette Boot from another device Diskette 1 Replace Enable drive drive enabled Nonsystem diskette drive in the setup ao e disk error utility i Clear CMOS Diskette Refer to Section os drive boot 1 2 Clearing a loading orde
57. nt 3 To close Compaq Diagnostics select File gt Exit Maintenance and Service Guide 2 7 Troubleshooting Obtaining Saving or Printing Diagnostic Test Information 1 Access Compaq Diagnostics by selecting Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select the Test tab 3 In the scroll box select the category or device you want to test 4 Select a test type q Quick Test Runs a quick general test on each device in a selected category 1 Complete Test Performs maximum testing on each device in a selected category 4 Custom Test Performs maximum testing on a selected device Torun all tests for your selected device select the Check All button Torun only the tests you select select the Uncheck All button then select the checkbox for each test you want to run 2 8 Maintenance and Service Guide Troubleshooting 5 Select a test mode Interactive Mode Provides maximum control over the testing process You determine whether the test was passed or failed and may be prompted to insert or remove devices m Unattended Mode Does not display prompts If errors are found they are displayed when testing is complete 6 Select the Begin Testing button 7 Select a tab to view a test report 4 Status tab Summarizes the tests run passed and failed during the current testing session LY Log tab Lists tests run on the system the number of tim
58. nts 3 2 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Spare Part Item Description Number 1 Displays Contain parts with carbon finish for use with Evo Notebook N800c N800v and N800w models 15 inch UXGA 286872 001 15 inch SXGA 28687 1 001 15 inch XGA 286870 001 14 inch XGA 286869 001 Contain parts with silver finish for use with Presario 2800 models 15 inch UXGA 285265 001 15 inch SXGA 285264 001 15 inch XGA 285263 001 14 inch XGA 285262 001 MultiPort cover 289037 001 Maintenance and Service Guide 3 3 Illustrated Parts Catalog ve o ry N he Figure 3 2 Computer System Major Components 3 4 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number Miscellaneous Plastics Hardware Kit Contains parts with silver finish for use with Presario 2800 models 285261 001 Contains parts with carbon finish for use with Evo Notebook N800c N800v and N800w models 286868 001 Includes 2a Left hinge cover not illustrated 2b Right hinge cover Computer feet 2c PC Card bezel MultiBay weight saver 2d PC Card slot space saver Docking connector cover 2e Keyboard shield 2 f TouchPad bracket 2g Display assembly release 2h Left display support 2i Fan channel 2j Right display support 2k C
59. omputer Feet 5 5 Memory Expansion Board Memory Expansion Boards Spare Part Number Information 512 MB 285273 001 256 MB 285272 001 128 MB 28527 1 001 Maintenance and Service Guide 5 9 Removal and Replacement Procedures 1 Prepare the computer for disassembly Section 5 3 2 Turn the computer bottom side up with the rear panel facing forward 3 Remove the PM2 0 x 5 0 screw that secures the memory expansion compartment cover to the base enclosure Figure 5 8 4 Lift the front edge of the cover and swing it back 5 Remove the cover Figure 5 8 Removing the Memory Expansion Compartment Cover Q Memory expansion compartment covers are available with silver finish for Presario 2800 models and carbon finish for Evo Notebook N800c N800v and N800w models These covers are included in the Miscellaneous Plastics Hardware Kit spare part number 285261 001 for Presario 2800 models and spare part number 286868 001 for Evo Notebook N800c N800v and N800w models 5 10 Maintenance and Service Guide Removal and Replacement Procedures 6 Spread the memory expansion slot retaining tabs to release the memory expansion board The board tilts up at a 45 degree angle Figure 5 9 7 Remove the board by pulling it away from the connector at a 45 degree angle Figure 5 9 Removing a Memory Expansion Board Reverse the above procedure to install a memory expansion board Maintenance and S
60. on the top cover Figure 5 23 Removing the Top Cover Screws Maintenance and Service Guide 5 29 Removal and Replacement Procedures 10 Remove the top cover Figure 5 24 Figure 5 24 Removing the Top Cover Reverse the above procedure to install the top cover 5 30 Maintenance and Service Guide Removal and Replacement Procedures 5 12 Speaker Assembly Speaker Assembly Spare Part Number Information Speaker assembly 285266 001 1 Prepare the computer for disassembly Section 5 3 and remove the following components a LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 d Top cover Section 5 11 2 Position the top cover bottom side up with the front facing forward Maintenance and Service Guide 5 31 Removal and Replacement Procedures 3 Route the drive activity light battery power light cable and speaker cable out of the retaining clips in the top cover and Figure 5 25 4 Remove the strip of tape that secures the speaker assembly and TouchPad cables to the top cover and TouchPad assembly 5 Remove the PM2 0 x 4 0 screw that secures the speaker assembly to the top cover 6 Lift the speaker assembly straight up and remove it from the top cover Figure 5 25 Removing the Speaker Assembly Reverse the above procedure to install the speaker assembly 5 32 Maintenance and Service Guide Removal and Replacement Procedures
61. onnector cover 2l Mini PCI compartment cover 2m Memory expansion compartment cover 3 LED cover 288503 001 Maintenance and Service Guide 3 5 Illustrated Parts Catalog ve o ry N he Figure 3 2 Computer System Major Components 3 6 Maintenance and Service Guide Illustrated Parts Catalog Table 3 1 Spare Parts Computer System Major Components Continued Spare Part Item Description Number 4 Keyboards for use with TouchPad models only Arabic 285280 171 Korean 285280 AD1 Belgian 285280 181 Latin American Brazilian 285280 201 Spanish 285280 161 Chinese 285280 AA1 Norwegian 285280 091 Czech 285280 221 Portuguese 285280 131 Danish 285280 081 Russian 285280 251 French 285280 051 Slovakian 285280 231 French Spanish 285280 071 Canadian 285280 121 Swedish 285280 101 German 285280 041 Swiss 285280 111 Greek 285280 151 Taiwanese 285280 AB1 Hebrew 285280 BB1 Thai 285280 281 Hungarian 285280 211 Turkish 285280 141 International 285280 002 U K English 285280 031 Italian 285280 061 U S English 285280 001 Keyboards with pointing stick Arabic 285281 171 Latin American 285281 161 Belgian 285281 181 Spanish Brazilian 285281 201 Norwegian 285281 091 Czech 285281 221 Portuguese 285281 131 Danish 285281 081 Russian 285281 251 French 285281 051 Slovakian 285281 231 French Spanish 285281 071 Canadian 285281 121 Swedish 285281 101 German 285281 041 Swiss 285281 111 Greek 285281 15
62. paring the Computer for Disassembly for more information 2 Remove the RTC battery refer to Section 5 17 Disk Cell RTC Battery 3 Wait approximately five minutes 4 Replace the RTC battery and reassemble the computer 5 Connect AC power to the computer Do not reinsert any battery packs at this time 6 Turn on the computer All passwords and all CMOS settings have been cleared 1 4 Maintenance and Service Guide Product Description 1 3 Power Management The computer comes with power management features that extend battery operating time and conserve power The computer supports the following power management features Suspend Hibernation Setting customization by the user Hotkeys for setting level of performance Smart battery that provides an accurate battery power gauge Battery calibration Lid switch Suspend resume Power Suspend button Advanced Configuration and Power Management ACP compliance Maintenance and Service Guide 1 5 Product Description 1 4 Computer External Components The external components on the front and right side of the computer are shown in Figure 1 2 and described in Table 1 6 Figure 1 2 Front and Right Side Components Table 1 6 Front and Right Side Components litem Component Function 1 Stereo speakers 2 Produce stereo sound 2 Power Suspend light On Power is turned on Off Power is turned off Blinking Computer is in Su
63. ponent Function 1 Vent Allows airflow to cool internal components CAUTION To prevent damage the computer shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the computer on a blanket rug or other flexible surface that may cover the vent area 2 Connector cover Protects the parallel external monitor external keyboard mouse and USB connectors 3 Docking connector Connects the computer to an optional port replicator 1 14 Maintenance and Service Guide Product Description Table 1 10 Bottom Components Continued Item Component Function 4 Mini PCI communications Contains the mini PCI modem compartment card 5 MultiBay Accepts a diskette drive optical drive hard drive or battery pack 6 MultiBay release switch Releases the MultiBay device from the connector 7 Serial number Identifies the computer needed when you call Compaq customer support 8 Memory expansion Covers the memory expansion compartment compartment that contains two memory expansion slots for memory expansion boards 9 Battery pack release switch Releases the battery pack from the battery compartment 10 Battery bay Accepts an 8 cell lithium ion Li ion battery pack 11 Hard drive bay Supports the primary hard drive The hard drive is secured to the computer by one screw 12 Hard drive retention screw Secures the hard drive to the computer Maintenance and
64. r Password for g instructions crngoat guet i7 priority using ANE the setup utility pran Aaina Maintenance and Service Guide 2 23 Troubleshooting Flowchart 2 14 No OS Loading from CD or DVD ROM Drive No OS Loading from Disc CD or in drive DVD ROM Drive Y N Bootable So mee disc m reboot drive computer Install Try another bootable disc bootable disc Boots from CD or DVD Boots from CD or DVD Go to Booting Section 2 17 from another Nonfunctioning device Device Clear CMOS Go to Booting Refer to Section Section 2 17 order 1 2 Clearing a Nonfunctionin correct Password for Device 9 instructions Correct boot order using the setup utility 2 24 Maintenance and Service Guide Troubleshooting Flowchart 2 15 No Audio Part 1 Turn up audio No Audio internally or externally Notebook in docking station if applicable Go to Section 2 16 Internal Undock audio No Audio Part 2 Replace the following docking station Go to components one at a time as applicable Section 2 16 Check after each change No Audio Part 2 1 Reseat docking station audio cable 2 Replace audio cable 3 Replace speaker 4 Replace docking station audio board 5 Replace backplane board 6 Replace 1 0 board Go to Section 2 17 Nonfunctioning Device Maintenance a
65. rd or cable Replace system board 2 28 Maintenance and Service Guide Troubleshooting Flowchart 2 19 Nonfunctioning Pointing Device Pointing device not operating properly Connect notebook to good external pointing device External Replace device system works board Reseat internal pointing device connector if applicable Replace internal pointing device or cable Replace system board Maintenance and Service Guide 2 29 Troubleshooting Flowchart 2 20 No Network or Modem Connection No network or modem connection Network Replace jack or modem or have Jack jack active activated Connect to nondigital NIC modem configured drivers and in OS reconfigure Disconnect all spi uote the notebook anhe and open if applicable Reseat NIC modem if applicable Replace system board 2 30 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers 3 1 Serial Number Location When ordering parts or requesting information provide the computer serial number and model number located on the bottom of the computer Figure 3 1 Figure 3 1 Serial Number Location Maintenance and Service Guide 3 1 Illustrated Parts Catalog 3 2 Computer System Major Components Figure 3 2 Computer System Major Compone
66. re documented in Section 5 18 Figure C 16 Phillips M2 0 x 8 0 Screw Locations Maintenance and Service Guide C 17 Screw Listing Table C 6 Phillips M2 0 x 8 0 Screw Continued G Head Color Qty Length Thread Width Black 14 8 0 mm 2 0mm 4 0mm Where used Two screws that secure the system board to the base enclosure through the processor support bracket documented in Section 5 18 Figure C 17 Phillips M2 0 x 8 0 Screw Locations C 18 Maintenance and Service Guide A AC adapter specifications 6 13 Advanced Port Replicator spare part number 3 18 audio troubleshooting 2 25 base enclosure spare part numbers 3 13 battery bay 1 7 1 15 battery bezel removal 5 5 spare part numbers 3 13 5 5 battery light 1 7 battery pack removal 5 4 spare part numbers 3 11 battery power light 1 13 battery release latch 1 15 5 4 battery specifications 6 13 battery real time clock RTC removal 5 42 spare part number 3 9 5 42 bottom components 1 14 Index C cables service considerations 4 2 caps lock light 1 13 CD ROM drive OS loading problems 2 24 specifications 6 10 CD RW drive specifications 6 12 Common Port Replicator spare part number 3 18 Compaq Diagnostics 2 1 2 7 components bottom 1 14 front 1 6 keyboard 1 10 left side 1 8 real panel 1 8 right side 1 6 top 1 12 Computer Setup Advanced Menu 2 5 File Menu 2 3 overview 2 1 Security Menu 2 4 computer specifications
67. re identically equipped Select Disable to recognize the docking bases as a single docking base select Enable to recognize the docking bases individually by serial number Enable disable the reporting of the processor serial number by the processor to the software HDD Self Test Options Run a quick comprehensive self test on hard drives in the system that support the test features Video modes vary even within regions However NTSC is common in North America PAL in Europe Africa and the Middle East NTSC J in Japan and PAL M in Brazil Other South and Central American regions may use NTSC PAL or PAL M 2 6 Maintenance and Service Guide Troubleshooting 2 2 Using Compaq Diagnostics When you access Compaq Diagnostics a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar Compaq Diagnostics is designed to test Compaq components If non Compaq components are tested the results may be inconclusive Obtaining Saving or Printing Configuration Information 1 Access Compaq Diagnostics by selecting Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select Categories then select a category from the drop down list 1 To save the information select File gt Save As 1 To print the information select File gt Pri
68. resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors connect a wrist strap with alligator clips When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin Other grounding equipment recommended for use in preventing electrostatic damage includes Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages 4 6 Maintenance and Service Guide Removal and Replacement Preliminaries E Nonconductive plastic bags tubes or boxes E Metal tote boxes E Electrostatic voltage levels and protective materials Table 4 1 shows how humidity affects the electrostatic voltage levels generated by different activities Table 4 1 Typical Electrostatic Voltage Levels Relative Humidity
69. rts se d upeaa shen e aid hese ETER dca 4 2 Cables and Connectors 0000 0 05 4 2 4 3 Preventing Damage to Removable Drives 4 3 4 4 Preventing Electrostatic Damage 4 4 4 5 Packaging and Transporting Precautions 4 4 4 6 Workstation Precautions 0 4 5 4 7 Grounding Equipment and Methods 4 6 Removal and Replacement Procedures 5 1 Serial Number occisi sce dei ee epee i tota 5 2 5 2 Disassembly Sequence Chatt 5 2 5 3 Preparing the Computer for Disassembly 5 4 5 4 Computer Feet 00 eee eee eee 5 9 5 5 Memory Expansion Board 5 9 5 6 Mini PCI Communications Board 5 12 5 7 Connector Cover eeose ri mia eee eee eee 5 15 5 8 LED Cover oe 5 eng eit eee oriire i eee soe 5 16 5 9 Keyboard n isa oie i a Sa ti 5 18 DLO Display 25 3205 beeceee Gee heh bees Hea eet he 5 22 5 11 TOpiCOVEr ee m eonna O E E E tea ee 5 26 5 12 Speaker Assembly 0 00 5 31 5 13 Display Release Assembly 5 33 544 TouchPad ss nan nea a hea EE ae 5 35 DATS Fans E E EE E atts ab Slane 5 38 SAG Processor wie wees e a AE 5 40 5 17 Disk Cell RTC Battery 0 0 0 0 5 42 5 18 System Board 0 0 0 eee eee eee 5 44 5 19 Modem Cable 0 0 00 02s eee 5 49 Maintenance and Service Guide Contents 6 Specifications A Connector Pin Assignments
70. spend mode 1 6 Maintenance and Service Guide Product Description Table 1 6 Front and Right Side Components Continued Item Component Function 3 Display release latch Opens the computer 4 Battery light On A battery pack is charging Blinking A battery pack that is the only available power source has reached a low battery condition 5 Battery bay Accepts an 8 cell lithium ion Li ion battery pack 6 Hard drive bay Supports the removable primary hard drive The hard drive is secured to the computer by one screw 7 Vent Allows airflow to cool internal components CAUTION To prevent damage the computer shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the computer on a blanket rug or other flexible surface that may cover the vent area 8 Security cable slot Attaches an optional security cable to the computer Maintenance and Service Guide Product Description The computer rear panel and left side components are shown in Figure 1 3 and described in Table 1 7 Ma Figure 1 3 Rear Panel and Left Side Components Table 1 7 Rear Panel and Left Side Components Item Component Function 1 Vent Allows airflow to cool internal components CAUTION To prevent damage the computer shuts down if an overheating condition occurs Do not block the cooling vent Avoid placing the computer on a blanket rug or other flexible surface that m
71. sts If you suspect a memory failure and want to test memory automatically during startup disable QuickBoot m MultiBoot which sets a startup sequence that can include most bootable devices and media in the system Device Options m Enable disable the embedded numeric keypad at startup m Enable disable multiple standard pointing devices at startup To set the computer to support only a single usually nonstandard pointing device at startup select Disable m Enable disable USB legacy support for a USB keyboard When USB legacy support is enabled the keyboard works even when a Windows operating system is not loaded m Set an optional external monitor or overhead projector connected to a video card ina docking base as the primary device When the computer display is set as secondary the computer must be shut down before undocking from a docking base Maintenance and Service Guide 2 5 Troubleshooting Table 2 3 Advanced Menu Continued Select To Do This Device Options E continued Change the parallel port mode from EPP Enhanced Parallel Port default to standard bidirectional EPP or ECP Enhanced Capabilities Port Set video out mode to NTSC default PAL NTSC J or PAL M Enable disable all settings in the SpeedStep window When Disable is selected the computer runs in Battery Optimized mode Specify how the computer recognizes multiple identical docking bases that a
72. system board Figure 5 29 3 Loosen the four PM2 0 x 9 0 shoulder screws that secure the fan to the processor mounting bracket Q These screws are secured to the fan and should not be removed 4 Lift the fan straight up to remove it from the base enclosure Figure 5 29 Removing the Fan Reverse the above procedure to install the fan Maintenance and Service Guide 5 39 Removal and Replacement Procedures 5 16 Processor Processors Spare Part Number Information Intel Mobile Pentium 4 with SpeedStep technology 2 2 GHz processor 308420 001 2 0 GHz processor 305075 001 1 9 GHz processor 305074 001 1 8 GHz processor 285295 001 1 7 GHz processor 285294 001 1 6 GHz processor 285293 001 1 5 GHz processor 285292 001 1 4 GHz processor 285291 001 Intel Mobile Pentium 4 non SpeedStep technology 1 6 GHz processor 306704 001 1 5 GHz processor 306703 001 CAUTION Before removing the processor make special note of the orientation of the printing on the processor The gold triangle should be in the lower right corner when installing the processor The processor must be installed in the same orientation in which it was removed 1 Prepare the computer for disassembly Section 5 3 and remove the following components a b LED cover Section 5 8 Keyboard and shield Section 5 9 Display Section 5 10 Top cover Section 5 11 Fan Section 5 15 5 40 Maintenance and Service Guide
73. th the ATI P7 graphics controller 64 MB of video memory 285254 001 32 MB of video memory 285253 001 Q When replacing the system board ensure that the following components are removed from the old system board and installed on the new system board m Memory expansion boards Section 5 5 Mini PCI communications board Section 5 6 Processor Section 5 16 Disk cell RTC battery Section 5 17 Modem cable Section 5 19 1 Prepare the computer for disassembly Section 5 3 and remove the following components a LED cover Section 5 8 b Keyboard and shield Section 5 9 c Display Section 5 10 d Top cover Section 5 11 e Fan Section 5 15 2 Position the computer so the front faces forward 5 44 Maintenance and Service Guide Removal and Replacement Procedures 3 Remove the two PM2 0 x 8 0 screws that secure the left and right display supports to the base enclosure Figure 5 32 4 Remove the left and right display supports from the base enclosure Figure 5 32 Removing the Display Supports Maintenance and Service Guide 5 45 Removal and Replacement Procedures Q A plastic fan channel attaches to the right display support The channel has two slots on either end that fit around two tabs on the display support The fan channel is included in the Miscellaneous Plastics Hardware Kit spare part numbers 285261 001 and 286868 001 Figure 5 33 Figure 5 33 Repla
74. ther the lid switch or the main power switch Go to Section 2 8 Nonfunctioning Docking Station 2 12 Maintenance and Service Guide Troubleshooting Flowchart 2 3 No Power Part 2 Continued from Section 2 2 No Power Part 1 Visually check for debris in battery socket and clean if necessary Power on Done Check battery by recharging moving it to another computer or replacing it N Replace Power on power supply if applicable Y N Go to Power on Section 2 4 No Power Part 3 Y Done Maintenance and Service Guide 2 13 Troubleshooting Flowchart 2 4 No Power Part 3 Continued from Section 2 3 No Power Part 2 Plug directly into AC outlet Power LED on Done Reseat AC adapter in computer and at power source Power on Done External Internal or external AC Replace external adapter AC adapter Power outlet active Try different outlet Internal Go to Section 2 5 Power on No Power Replace power cord Part 4 Power on Done 2 14 Maintenance and Service Guide Troubleshooting Flowchart 2 5 No Power Part 4 Continued from Section 2 4 No Power Part 3 Open computer Reseat loose Loose or components and damaged boards and parts replace damaged items Close computer and retest Replace the following items if applicable Power on Check comput
75. ting 2 12 power Standby light 1 6 1 13 processor removal 5 40 spare part numbers 3 11 5 40 Maintenance and Service Guide R real time clock RTC battery removal 5 42 spare part number 3 9 5 42 rear panel components 1 8 removal and replacement preliminaries 4 1 procedures 5 1 right side components 1 6 RJ 11 jack location 1 9 pin assignments A 2 RJ 45 jack location 1 9 pin assignments A 1 RTC battery removal 5 42 spare part number 3 9 5 42 S Screw Kit spare part number 3 19 security cable slot 1 7 serial number 1 15 3 1 5 2 service considerations 4 2 speaker assembly removal 5 31 spare part number 3 9 speaker jack location 1 9 pin assignments A 6 speakers 1 6 Index 5 specifications AC adapter 6 13 battery 6 13 CD ROM drive 6 10 CD RW drive 6 12 computer 6 1 diskette drive 6 9 display 6 3 6 4 6 5 6 6 DMA 6 14 DVD ROM drive 6 11 hard drive 6 7 T O addresses 6 16 interrupts 6 15 memory map 6 19 static shielding materials 4 8 stereo speaker jack location 1 9 pin assignments A 6 S Video connector location 1 9 pin assignments A 3 system board removal 5 44 spare part numbers 3 11 5 44 system memory map 6 19 T tools required 4 1 top components 1 12 top cover removal 5 26 spare part numbers 3 9 5 26 TouchButton board removal 5 35 spare part numbers 3 9 5 35 TouchPad location 1 13 removal 5 35 spare part number 3 9 5 35 To
76. uchPad bracket illustrated 3 14 removal 5 36 TouchPad buttons 1 13 transporting precautions 4 4 troubleshooting audio 2 25 Compaq Diagnostics 2 7 Computer Setup 2 2 docking station 2 18 flowcharts 2 10 keyboard 2 28 modem 2 30 network 2 30 nonfunctioning device 2 18 2 27 operating system loading 2 19 overview 2 1 pointing device 2 29 power 2 12 video 2 16 Maintenance and Service Guide Index U W universal serial bus USB Windows application key connector 1 11 location 1 9 Windows logo key 1 11 pin assignments A 2 workstation precautions 4 5 V vents 1 7 1 8 1 14 video troubleshooting 2 16 volume control buttons 1 13 Maintenance and Service Guide Index 7
77. udio DMA1 Entertainment audio default alternate DMAO DMA3 none DMA2 Diskette drive DMA3 ECP parallel port LPT1 default alternate DMAO none DMA4 DMA controller cascading not available DMAS5 Available for PC Card DMA6 Not assigned DMA7 Not assigned Q PC Card controller can use DMA 1 2 or 5 6 14 Maintenance and Service Guide Specifications Table 6 14 System Interrupts Hardware IRQ System Function IRQO System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio default IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock RTC IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor not available to any peripheral IRQ14 IDE interface hard drive and optical drive IRQ15 System use Q PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 or IRQ15 Either the infrared or the serial port may assert IRQ3 or IRQ4 Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none Maintenance and Service Guide 6 15 Specifications I O Address hex Table 6 15 System I O Addresses System Function shipping configuration 000 OOF DMA controller no 1 010 01F Unused 020 021 Interrupt controller no 1 022 024 Opti chipset configuration registers
78. vailable in the Miscellaneous Screw Kit spare part number 285290 001 Maintenance and Service Guide C 1 Screw Listing Table C 1 Phillips M3 0 x 4 0 Screw Head Color Qty Length Thread Width Black 3 40mm 3 0mm 5 0mm Where used One screw that secures the hard drive to the computer documented in Section 5 3 Figure C 1 Phillips M3 0 x 4 0 Screw Location C 2 Maintenance and Service Guide Screw Listing Table C 1 Phillips M3 0 x 4 0 Screw Continued Color Qty Length Thread Black 3 40mm 3 0mm Head Width 5 0 mm Where used Two screws that secure the hard drive bezel to the hard drive documented in Section 5 3 Figure C 2 Phillips M3 0 x 4 0 Screw Locations Maintenance and Service Guide Screw Listing Table C 2 Phillips M2 0 x 5 5 Screw Head 6 Color Qty Length Thread Width Silver 2 55mm 2 0mm 4 0mm Where used Two screws that secure the connector cover to the computer documented in Section 5 7 Figure C 3 Phillips M2 0 x 5 5 Screw Locations C 4 Maintenance and Service Guide Screw Listing Table C 2 Phillips M2 0 x 5 5 Screw Continued Head Color Qty Length Thread Width Black 2 5 5mm 2 0mm 4 0mm Where used Two screws that secure the system board to the base enclosure on each side of the MultiBay connector documented in Section 5 18 Figure C 4 Phillips M2 0 x 5 5 Screw Locations Maintenance and Servic
79. vice Presario 2800 and Evo Notebook N800c models m TouchPad and point stick Evo Notebook N800c models only Network interface card NIC integrated on the system board with a mini PCI V 92 modem Integrated wireless support of 802 11b and Bluetooth devices through MultiPort Support for one Type I or II PC Card slot with support for both 32 bit CardBus and 16 bit PC Cards External 65 W AC adapter with power cord 8 cell lithium ion Li ion battery pack Maintenance and Service Guide Product Description 60 40 30 or 20 GB high capacity hard drive varying by computer model Support for the following drives through the MultiBay Uoovovovoeo eo UouovoUvUvUVeeevUe 1 44 MB diskette drive 24X Max CD ROM drive 8X Max CD RW drive 8X Max DVD ROM drive 8X Max DVD CDRW combination drive 40 or 30 GB hard drive LS 120 drive 8 cell battery pack Connectors for RJ 45 network RJ 11 modem Universal Serial Bus Parallel devices External monitor AC power Stereo line out headphone Mono microphone S video Port replicator Infrared JBL Pro stereo speakers with bass reflex Dolby Digital certified sound Maintenance and Service Guide 1 3 Product Description 1 2 Clearing a Password If the notebook you are servicing has an unknown password follow these steps to clear the password These steps also clear CMOS 1 Prepare the computer for disassembly refer to Section 5 3 Pre
80. w models Item Description Item Description 1 Left hinge cover 9 Right display support 2 Right hinge cover 10 Connector cover 3 PC Card bezel 11 TouchPad bracket 4 PC Card slot space saver 12 Mini PCI compartment cover 5 Keyboard shield 13 Memory expansion compartment cover 6 Display release assembly 14 Computer feet 5 7 Left display support 15 MultiBay weight saver 8 Fan channel 16 Docking connector cover Maintenance and Service Guide 3 15 Illustrated Parts Catalog 3 4 Mass Storage Devices a Ro Figure 3 4 Mass Storage Devices 3 16 Maintenance and Service Guide Illustrated Parts Catalog Table 3 3 Mass Storage Devices Spare Part Item Description Number 1 Optical drives 24X Max CD ROM drive 285282 001 16X Max CD RW drive 301244 001 8X Max CD RW drive 285284 001 8X Max DVD ROM drive 285283 001 24X Max DVD ROM CD RW combination drive 301294 001 8X Max DVD ROM CD RW combination drive 285285 001 2 Hard drives 60 GB 285277 001 40 GB 285276 001 40 GB does not include hard drive bezel 301245 001 30 GB 285275 001 20 GB 285274 001 3 Diskette drive 285278 001 Maintenance and Service Guide 3 17 Illustrated Parts Catalog 3 5 Miscellaneous Table 3 4 Spare Parts Miscellaneous not illustrated Spare Part Description Number AC adapters 90 watt 287515 001 65 watt 285288 001 Advanced Port Replicator 288502 001 Bluetooth MultiPort Mo
81. y naar bent pins on cable and for monitor monitor connection Internal and external video OK Video OK Go to Section 2 8 Nonfunctioning Docking Station Adjust external monitor display Maintenance and Service Guide 2 17 Troubleshooting Flowchart 2 8 Nonfunctioning Docking Station if applicable Nonfunctioning Docking Station Reseat power cord in docking station and power outlet Check voltage Reinstall setting on notebook into docking station docking station Reset monitor cable connector at docking station Docking station operating Docking station operating Replace the following docking station components one at a time Check computer operation after each replacement 1 Power supply 2 1 0 board 3 Backplane board 4 Switch box 5 Docking motor mechanism Remove notebook reseat all internal parts and replace any damaged items in docking station 2 18 Maintenance and Service Guide Troubleshooting Flowchart 2 9 No Operating System OS Loading No OS Loading Reseat power cord in docking station and power outlet No OS loading from hard drive go to Section 2 10 No OS loading from diskette drive go to Section 2 13 No OS loading from CD or DVD ROM drive go to Section 2 14 No OS loading from network go to Section 2 20 NOTE Before beginning troubleshooting always check

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