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Compaq 2000 Series Personal Computer User Manual

1. Using the Slot Load CD ROM Drive The drive performs a diagnostic check and automatically begins reading the table of contents TOC The busy indicator turns amber while the drive reads the TOC 4 2 Using the CD ROM Drive Using CD ROM Software Audio Compact Discs W The compact disc is automatically ejected if the disc is upside down or if any other condition prevents the drive from reading the disc 3 When the busy indicator turns green the drive is ready to receive commands and data may be retrieved from the disc 4 To remove the compact disc press the Eject button The first time you use a software program that comes on a compact disc it may load a certain amount of program data onto the hard drive of your computer This enables the program to run more efficiently in the future Read the software manufacturer s instructions that accompany the compact disc before you attempt to use it Information to look for includes How much hard disk space will this program require Do you have enough disk space m Will you activate the disc from Windows or from the system prompt m Have you connected any special devices the disc requires such as a joystick or a keyboard m Does the disc have a setup program that requires you to answer questions To play audio compact discs using the CD ROM drive use Media Player To access Media Player select the Start menu click Programs click Accessories click Multi
2. 1 Turn on only the external devices that you wish to test You also may leave the printer connected to log error messages Access the Compaq Utilities menu From the Compaq Utilities menu select Computer Checkup TEST A test option menu is displayed Select the option to view the device list A list of the installed hardware devices appears Verify that TEST correctly detected the devices installed This utility will detect all devices manufactured by Compaq devices from other manufacturers may not be detected QO If the list is correct select OK and go on to step 6 Q If the list is incorrect be sure that any new devices are installed properly If you do not find an installation problem call your Compaq authorized dealer reseller or service provider Select one of the following from the test option menu Q Quick Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete a Automatic Diagnostics This option runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors O Prompted Diagnostics This option allows maximum control over the device testing process You can choose attended or unattended testing decide to stop on errors or choose to print or file a log of errors Follo
3. COMPAG REFERENCE GUIDE Compaq Deskpro 2000 Series of Personal Computers Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1997 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq and Deskpro are registered in the U S Patent and Trademark Office Microsoft MS DOS Windows Windows NT and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation MMX is a trademark of Intel Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Reference Guide Compaq Deskpro 2000 Series of Personal Computers Second Edition September 1997 Part Number 278019 002 Compaq Computer Corporation Sy
4. Cover the screw with the flat portion of the bracket 5 Install a lock not provided to secure the top part of the security bracket to control access to the inside of the computer Install a cable lock not provided to secure the computer to a fixed object 2 2 Protecting Information on the Computer Password Security Installing the Cable Lock Provision and Padlock The Power On Password prevents unauthorized access to the information stored on your computer or on the network When set a password is required each time the computer is turned on or restarted The Setup Password protects the system configuration settings from unauthorized modifications Passwords may be any combination of 1 to 8 alphanumeric characters excluding the National Keyboard Delimiter Characters shown later in this chapter Reference Guide 2 3 Establishing a Power On Password Passwords are established using the Security Management features of the Computer Setup To access Computer Setup complete the following steps 1 Turn on or restart the computer Do not restart your computer using Ctrl Alt Delete while in Windows Instead exit Windows then restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Df you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Press Enter to bypass the title an
5. Function Turns on when the diskette drive is reading information from the disk or storing information on the disk Ejects a diskette Connects a headphone to the CD ROM drive Increases and decreases the CD ROM headphone volume Turns on when the CD ROM drive is reading information from the compact disc Holds the compact disc Ejects the compact disc Turns on when the computer is turned on Turns on when the hard drive is reading information from the disk or storing information on the disk Turns the computer on and off NOTE CD ROM and audio features are available on select models only AN WARNING This equipment is designed for connection to a grounded earthed outlet The grounding type plug is an important safety feature To avoid the risk of electrical shock or damage to the equipment do not disable this feature Reference Guide 1 5 Minitower Front Panel Components Minitower Front Panel Components Ref Component Oo Power Switch Power On Light Hard Drive Activity Light 4 Diskette Drive Activity Light CD ROM Headphone Jack 6J CD ROM Headphone Volume Control 7 CD ROM Drive Activity Light 1 6 Computer at a Glance Function Turns the computer on and off Turns on when the computer is turned on Turns on when the hard drive is reading information from the disk or storing information on the disk Turns on when the diskette drive is reading information from the disk or stori
6. Function Connects a microphone for recording sound and voice Connects an audio input device Connects an external audio output device such as powered speakers or a cassette tape recorder Connects headphones NOTE CD ROM and audio features are available on select models only 1 10 Computer at a Glance Drive Positions COMPA Desktop Drive Positions Desktop Drive Positions Drive Configuration 13 4 Standard 3 5 inch 1 44 MB diskette drive One 5 25 inch half height bay for optional CD ROM drive LS 120 drive PD CD drive diskette drive tape drive or hard drive Primary hard drive bay 3 5 inch third height One 5 25 inch half height bay for optional CD ROM drive LS 120 drive PD CD drive diskette drive tape drive or hard drive Optional hard drive 5 25 inch third height NOTE To verify the type size and capability of the mass storage devices installed in your computer run Compag Diagnostics for Windows or run the View System Information INSPECT utility available at computer startup Refer to Chapter 3 Using Compaq Software for more information Reference Guide 1 11 COMPAT Minitower Drive Positions Minitower Drive Positions Drive Configuration 13 Primary hard drive bay 3 5 inch third height Standard 3 5 inch 1 44 MB diskette drive One 5 25 inch half height bay for optional CD ROM drive LS 120 drive PD CD drive diskette
7. To install an additional 1 MB SGRAM module on the system board complete the following steps 1 Remove any expansion boards that block access to the system board 2 Install the 1 MB SGRAM upgrade module onto the system board Installing a 1 MB SGRAM Module onto the System Board 5 18 Upgrading the Desktop Computer Upgrading the Matrox Embedded Performance Graphics Accelerator The Matrox MGA 1064 SG Graphics Accelerator featured on Pentium II systems comes standard with 2 MB SGRAM and supports resolutions up to 1280 x 1024 at 256 colors With an additional 2 MB SGRAM it supports resolutions up to 1600 x 1200 at 65 000 colors To install an additional 2 MB SGRAM module on the system board complete the following steps 1 Remove any expansion boards that block access to the system board 2 Install the 2 MB SGRAM upgrade module onto the system board LESILE perme a a i g Installing a 2 MB SGRAM Module onto the Pentium II System Board Reference Guide 5 19 Installing an When installing a new drive you should use either the wafer Additional Drive screws provided in the option kit or the extra U S and metric screws stored in the front of the computer chassis for this purpose The same screws that are used as guide screws are used as retainer screws to secure the drive in the drive bay Select the appropriate screws for the application BQ Metric screws have a black finish while U S screws have a s
8. 7 14 Troubleshooting Country Code 54 54 31 Bel Lux Bel Lux 32 32 32 32 32 32 55 Telephone Number 1 796 1616 1 796 1717 61 2 9911 1999 61 2 9911 1955 61 2 9911 1982 0222 8 78 16 16 0222 8 78 16 16 55 38 43 39 0903 99 036 45BF min 089 89 232 12 5LF min 0903 99 036 45BF min 089 89 232 12 5LF min 2 725 22 13 2 725 22 13 2 716 96 96 2 716 95 92 2 716 96 78 2 716 96 79 11 246 7866 continued Worldwide Telephone Numbers continued Location Country Code Canada General Information Technical Support Customer Support Ordering Backup Software Battery Pack Recycling Caribbean General Information Technical Support Chile General Information 56 Technical Support 56 China General Information Technical support BBS PaqFax Compaq Verification Center Compaq Management Service Center Colombia General Information 57 Technical Support 57 Czech Republic General Information 420 Technical Support 420 Denmark General Information 45 Technical Support 45 Telephone Number 905 707 1715 1 800 OKCOMPAQ 1 800 652 6672 1 800 263 5868 1 800 952 7689 1 800 263 5868 1 281 514 4220 1 281 518 2200 2 274 1911 2 274 3007 86 86 86 86 86 86 10 68313399 10 68346721 10 68346709 10 68346724 10 68346739 86 10 68313399 5873 1 312 0201 1 345 0266 2 232 8772 2 232 8772 45 90 45
9. Mail Stop 510101 Houston Texas 77269 2000 Or call 281 514 3333 To identify this product refer to the Series number found on the product This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada German Ergonomics Notice A 2 Agency Regulatory Notices The Compaq Deskpro 2000 Series of Personal Computers when combined with Compaq brand keyboards and monitors that bear the GS approval mark meet the requirements of ZH 1 618 German Safety Regulations for Display Work Places in the Office Sector The installation guides included with the monitors provide configuration information EPA Energy Star Compliance Compaq Deskpro 2000 Series of Personal Computers marked with the Energy Star Logo are compliant with the U S Environmental Protection Agency EPA s Energy Star Computers Program 2 0 The EPA Energy Star Logo does not imply endorsement by the EPA As an Energy Star Partner Compaq Computer Corporation has determined that the products marked with the Energy Star Logo meet the Energy Star guidelines for energy efficiency The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories Compaq products achieve this by reducing
10. Right click on the Windows NT desktop 2 From the Properties menu click the MGA Monitor tab 3 Click the MGA monitor button A list of monitor manufacturers appears in the MGA monitor list window 4 Click the plus sign next to the manufacturer of your monitor If the manufacturer of your monitor does not appear in the monitor list use Standard monitor types 5 Click the model name for your monitor A list of resolutions and their associated refresh rates appears to the right 6 Click OK to apply the new settings After applying new settings MGA PowerDesk software prompts you to confirm that your monitor supports the new settings If the new settings don t work wait 15 seconds and MGA PowerDesk will restore your previous settings Reference Guide 3 13 Intelligent Manageability 3 14 Using Compaq Software Use the MGA Settings property sheet to change your display settings To access MGA display properties right click the Windows NT desktop background and then click on the Properties menu item This lets you m Control your display area color palette and system font size m Set up your desktop area to be larger than your display area This extends the Windows NT working area beyond the limits of your display m Save settings as display schemes m Access more property sheets where you can set up shortcut keys control driver performance settings and see technical information about your Matrox hardware and
11. Symantec Norton Administrator for Networks Tally Systems NetCensus For more information on integrating with leading PC LAN management software refer to the online Intelligent Manageability Guide Systems Management Partners Program In addition to integrating Intelligent Manageability features with the PC LAN management applications highlighted above Compag also integrates these features with industry leading enterprise management platform applications This Compaq initiative ensures compatibility and integration of AssetControl and Fault Management features with tools that manage servers hubs routers uninterruptible power supplies UPSs and other network devices The result is an end to end solution that enables management of the entire enterprise from single console Systems Management Partners include E BMC Software Patrol m Boole amp Babbage COMMAND Post Reference Guide 3 31 Protecting Your Software Cabletron SPECTRUM Enterprise Manager Hewlett Packard Compaq Insight Manager for OpenView Seagate NerveCenter Tivoli TME10 Em Tivoli Compaq Insight Manager for TME10 NetView For more information on integrating with Systems Management Partners refer to the Compaq World Wide Web site www compaq com To protect your software from loss or damage you should keep a backup copy of all system software applications and related files stored on your hard drive You can order a set of backup diskett
12. for detailed setting information 6 12 Upgrading the Minitower Computer Adding System Memory The computer comes with 16 or 32 MB synchronous dynamic random access memory SDRAM dual inline memory modules DIMMs installed and supports up to 384 MB of memory The three memory sockets on the system board can be populated with 8 16 32 64 or 128 MB DIMMs For proper system operation the DIMMs must be industry standard 168 pin 66 MHz or faster unbuffered SDRAM DIMMs or unbuffered extended data out EDO DIMMs SDRAM DIMMs must support CAS Latency 2 or 3 CL 2 or CL 3 The DIMMs must also contain the mandatory Joint Electron Device Engineering Council JEDEC Serial Presence Detect SPD information Memory configuration must be x8 or x16 x4 configuration is not supported The system will not start using unsupported DIMMs The following illustration shows the memory module sockets located on the system board dv dia Three Memory Module Sockets on the Pentium System Board Reference Guide 6 13 mum T M ee i Three Memory Module Sockets on the Pentium II System Board CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module To install a memory module complete the following steps 1 Remove any expansion boards that block access to the DIMM sockets Tx CAUTION To avoid damaging memory modules do not remove or install the system board
13. 12 identical to the handle shown in the drawing All handle types perform the same function Align the new processor so that the single pin on the inside corner of the processor aligns with the single pinhole on the inside corner of the socket Install the processor by lowering it into the ZIF socket Push the handle on the ZIF socket back into place to secure the processor If the processor has a raised center install thermal pad number 243226 001 on top of the processor before installing the heatsink If the processor has a flat center install thermal pad number 184616 002 on top of the processor before installing the heatsink CAUTION Using the wrong thermal pad may cause the processor to overheat or short resulting in failure Install the heatsink and the heatsink retaining clip Set SW2 DIP switches to establish the processor speed appropriately Refer to Appendix E System Board Jumpers and Switches or to the label inside the computer for detailed setting information Reference Guide 5 13 Adding System The computer comes with 16 or 32 MB synchronous dynamic Memory random access memory SDRAM dual inline memory modules DIMMs installed and supports up to 384 MB of memory The three memory sockets on the system board can be populated with 8 16 32 64 or 128 MB DIMMs For proper system operation the DIMMs must be industry standard 168 pin 66 MHz or faster unbuffered SDRAM DIMMs or unbuffer
14. 6 Using Compaq Software Configuration Option Serial Ports Parallel Port Energy Save Description Lists available serial ports and settings Lists available parallel port and settings Enable or disable Energy Save Set hard drive and system timeouts NOTE You can also set some power management preferences in Windows 95 by selecting the Power Management and Display icons in the Control Panel CAUTION Using the Energy Save Monitor feature with non Energy Star compliant monitors may cause video distortion when the Screen Save timeout occurs Add In Devices Description Lists installed ISA boards Allows you to Add or Remove boards and to View or Edit board information Lists installed PCI boards Allows you to View or Edit board information The menu bar near the top of the main Computer Setup screen includes the following options File View and Help m Use the File menu to Save Changes and Exit to Exit without Saving Changes and to Set Defaults and Exit m Use the View menu to view DMA I O IRQ and Memory settings Security Management Use Security Management m To set the Power On Password m To set or change the Setup Password which protects the system configuration m To set or change QuickLock QuickBlank features m To enable or disable Network Server Mode Passwords may be any combination of to 8 alphanumeric characters Refer to Chapter 2 Protecting Information on Your Computer
15. 90 45 90 45 45 continued Reference Guide 7 15 Worldwide Telephone Numbers continued Location Country Code Finland General Information 358 Technical Support QuickLine BBS 358 France General Information 33 Technical Support 33 Germany General Information General Information Fax All Products Fax Menu Selection Presario Hotline Notebook Hotline Desktop Hotline Server Hotline QuickLine FaxPaq Hong Kong General Information Technical Support PaqFax Hungary General Information 36 Technical Support 36 Toll free domestic telephone number 7 16 Troubleshooting Telephone Number 0 615 599 9800 206 720 0 6155 9870 1 41 33 41 33 1 41 33 44 55 0180 3 22 12 21 0180 3 22 12 20 0180 5 21 21 17 0190 88 80 80 0 12 DM 2 sec or 3 60 DM min 0190 88 80 81 0 12 DM 2 sec or 3 60 DM min 0190 88 80 82 0 12 DM 2 sec or 3 60 DM min 0190 88 80 83 0 12 DM 2 sec or 3 60 DM min 0190 88 80 84 0 12 DM 2 sec or 3 60 DM min 0180 5 21 21 18 0 48 DM min 0180 5 21 21 19 0 48 DM min 852 28681382 852 90116633 852 28671648 1 457 3600 1 457 3682 continued Worldwide Telephone Numbers continued Location Country Code India Telephone Number 91 80 559 6023 General Information 91 80 559 8989 3 636 3444 3 639 6601 89 9933 2891 2 57 59 03 00 2 57 59 03 00 2 89 200 222 1 67 859 030 PaqFax BBS 91 80 559 8900
16. ATA Devices Optional drives are available from Compaq in kits that include a special drive cable The configuration of the drives employs a cable select feature that identifies the drives as device 0 primary drive or device 1 secondary drive The system board determines which drive is device 0 or device 1 based on the way the drives are connected to the special drive cable The device 0 drive is the drive connected to the short segment of the drive cable or that connector closest to the system board the device 1 drive is the drive connected to the long segment of the drive cable The device 0 and device identities are used by the system to distinguish between the two drives The installation requires no jumper setting changes on the existing or optional drives All Compaq drives have the jumpers preset for cable select installation Wit installing a second device on the primary controller you must use an 80 conductor Ultra ATA cable for optimal performance This cable is available as a Compaq option Installing a 5 25 Inch Drive into a 5 25 Inch Drive Bay 1 Install one high hat screw on the right side of the front of the drive This acts as a guide screw to align the bracket in the drive bay Inserting the High Hat Screw on the Right Side of the Drive 2 Install the drive assembly into the drive bay Ensure that the guide screw fits into the tab on the side of the bay Reference Guide 6 21 3 Secure the drive with t
17. Data Data Ground Cable ground Aa OO N Reference Guide D 3 Monitor Interface Connector and Icon Pin Signal Red 29600 Green Blue Monitor ID Bit 2 Ground Red Return Green Return ON Da fF UON Blue Return 9 Reserved 10 Ground 11 Monitor ID Bit 0 12 DDC Data 13 Horiz Sync 14 Vert Sync 15 DDC Clock D 4 Connector Pin Assignments appendix E SYSTEM BOARD JUMPERS AND SWITCHES This section provides information for setting DIP switches after upgrading the processor and for setting jumpers to enable disable passwords or clear the configuration memory CMOS WY To change the system board jumpers you must remove the computer cover For procedures on removing the computer cover refer to Chapter 5 Upgrading Your Desktop Computer or Chapter 6 Upgrading Your Minitower Computer surfaces allow the internal system components to cool before touching CAUTION Be sure to turn off the computer before changing a AN WARNING To reduce the risk of personal injury from hot A jumper setting or damage to the system board can result Reference Guide E 1 Setting Processor After upgrading the processor you will need to set DIP Speed switches to establish the processor speed appropriately The following table shows the SW1 DIP switch settings used for the 166 MHz Pentium processor and the settings needed when upgrading to a 200 MHz or 233 MHz processor Setting Process
18. Heat Dissipation nominal U S 18 49 in 7 31 in 16 89 in 34 0 Ib 90 132 VAC 100 120 VAC 50 60 Hz 5 5A 185 W 50 to 95 F 4 to 140 F 8 to 90 5 to 95 10 000 ft 30 000 ft 1060 Btu hr Metric 46 96 cm 18 57 cm 42 90 cm 15 40 kg 180 264 VAC 200 240 VAC 50 60 Hz 3A 185 W 10 to 35 C 20 to 60 C 8 to 90 5 to 95 3048 m 9144 m 4 45 kg cal min Diskette Drive 1 44 MB Size and Capacity Size in High Density MB 3 5 1 44 Low Density KB Light 720 Green Height 1 Inch 512 Bytes per Sector Sectors per Track High Density Low Density 18 Tracks per Side High Density Low Density 80 80 Read Write Heads Average Seek Time Mb s Track to Track high low Average high low Latency Average ms 3 6 94 173 100 Reference Guide B 3 B 4 Specifications EIDE and Ultra ATA Hard Drives 2 1 GB Formatted Capacity Physical MB 2111 86 Logical MB 2111 86 Drive Type 65 Transfer Rate Interface MBytes sec 16 7 Typical Seek Time including settling Single Track ms 2 Average ms 12 Full Stroke ms 22 Disk Rotational Speed rpm 4500 Cylinders Logical 4092 Data Heads Logical 16 Sectors per Track Logical 63 Buffer Size KB 128 Up to 33 Mbytes second on Ultra ATA drives 3 2 GB 3209 0 3209 0 65 16 67 12 22 4500 6218 63 128 Q Because the Compaq Utilities are
19. Israel General Information 972 Fax 972 Technical Support 49 Italy General Information 39 Technical Support 39 BBS 39 Ordering Backup Software 39 Japan 0120 101 589 General Information 0120 101 589 Technical Support Presario 0120 099 589 0120 505 589 Windows 95 Support Ordering Backup Software FaxStation 0120 250 589 81 3 5402 0991 Korea 82 2 3470 07001 General Information Technical Support 82 2 523 3575 82 082 902 77774 Malaysia 603 717 1188 General Information Technical Support 603 718 1636 Toll free domestic telephone number continued Reference Guide 7 17 Worldwide Telephone Numbers continued Location Country Code Mexico General Information 52 Technical Support 52 PaqFax 52 Netherlands General Information Presario Customer Support Presario Fax Customer Support for all other products Fax for all other products QuickLine Bulletin Board New Zealand General Information Norway General Information 47 Technical Support 47 Poland General Information 48 Technical Support 48 Portugal General Information 351 Technical Support 351 Russia General Information 7 Technical Support 7 Toll free domestic telephone number 7 18 Troubleshooting Telephone Number 5 229 7900 5 229 7910 5 229 7920 0182 565805 06 32023091 Dfl 0 75 min 06 8212391 Dfl 0 40 min 06 91681616 Dfl 0 75 min 06 8991116 Dfl 0 40
20. Pentium processor can be upgraded to a 200 Pentium Processor MHz or 233 MHz processor The 200 MHz processor can be upgraded to a 233 MHz processor CAUTION Installing the processor upgrade incorrectly may cause damage to the processor board Compaq recommends that you have a Compaq authorized dealer reseller or service provider install the processor upgrade If you plan to install it yourself read all the instructions carefully before you begin To replace the installed processor with a processor upgrade complete the following steps WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching 1 Remove the front bezel and any expansion boards that block access to the processor 2 Remove the drive cage CAUTION When replacing the processor you must release the heatsink retaining clip prior to pulling the ZIF socket handle This clip engages the processor socket to hold the heatsink in place 3 Remove the heatsink retaining clip by pressing down on the clip s extended tab until it releases from the safety catch 4 Lift the heatsink off the processor 5 Release the original processor from the socket by pulling the handle on the ZIF socket out and upward 6 Lift the processor out of the socket 5 12 Upgrading the Desktop Computer Removing the Processor amp The handle on the ZIF socket in your computer may not look 10 11
21. a copy of all system software applications and related files stored on your hard disk You can order a set of backup diskettes from Compaq at nominal cost or you can make your own set For more information refer to Chapter 3 Using Compaq Utilities Reference Guide 2 11 Software chapter 5 USING COMPAQ SOFTWARE The Microsoft Windows 95 or Windows NT 4 0 operating system is preinstalled on the computer and will be configured for you automatically the first time you turn on the computer The following Compaq software is also installed for you at that time Configuration and Diagnostic Utilities Compaq Support Software including Device Drivers Online Safety amp Comfort Guide Intelligent Manageability Enhanced Compaq Insight Personal Edition Diagnostics for Windows Compaq Insight Management Agent DMI Support Power Management with Energy Saver Features Security Management Tools Support Software Management Tools Certain drivers and utilities are available only in selected languages You can obtain the latest version of these files in English and selected other languages in one of two ways Q Support Software CD for Compaq Desktop Portable and Workstation Products Refer to Enhanced Support Software CD and World Wide Web Site later in this chapter for ordering information 4 Compaq Web Site at http www compaq com support files desktops index html Reference Guide 3 1 Configurati
22. add or remove hardware If you install a Plug and Play device Windows automatically recognizes the device and configures the computer If you install a non Plug and Play device you must reconfigure the computer after completing installation of the new hardware In Windows 95 double click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen In Windows NT use the Compaq Computer Setup utility Refer to Chapter 3 Using Compaq Utilities for instructions Reference Guide 6 3 Removing the To install optional equipment you must remove the computer Computer Cover cover to gain access to the drive bays or expansion slots you want to use CAUTION Before removing the computer cover turn off the computer and disconnect the power cord from the electrical outlet To remove the computer cover complete the following steps 1 Turn off the computer and any external devices 2 Disconnect the power cord from the power outlet and any external devices from the computer 3 Remove the thumbscrews on the rear panel of the computer Use a coin to loosen them if they re too tight to loosen by hand 4 Slide the panel to the back of the computer and pull out to remove it Removing the Minitower Computer Cover Q The configuration label located on the bridge plate inside the computer provides information for installing a new battery 6 4 Upgrading the Minitower Computer Remov
23. and a pointer moves across your screen QO To type move the pointer to a spot on the screen where you want to begin typing then press and release this is called clicking the left mouse button once The cursor will begin blinking at the spot you clicked and you may begin typing there m To make a selection in a program menu use the mouse to click on the menu name then click on your selection in the drop down menu list To open icons small pictures that represent files and programs position the mouse pointer on the icon then double click amp The double click speed is timed If you double click too slowly your computer responds as if you single clicked twice Remember click quickly For the most part a mouse cleans itself as you move it around However if you find that the pointer does not move smoothly or that the ball does not move freely you should clean the mouse To clean the mouse complete the following steps 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down 4 5 Gently turn the mouse over and let the ball drop into your Remove the mouse ball cover hand Caring for Your Computer 10 Use a cotton swab dipped in isopropyl rubbing alcohol to wipe the ball clean Squeeze the excess liquid out of the cotton swab before wiping the ball Dry the ball with a clean lint free cloth Blow into the ball cage to remove any dus
24. drive tape drive or hard drive One 5 25 inch half height bay for optional CD ROM drive LS 120 drive PD CD drive diskette drive tape drive or hard drive One 5 25 inch half height bay for optional CD ROM drive LS 120 drive PD CD drive diskette drive tape drive or hard drive NOTE To verify the type size and capability of the mass storage devices installed in your computer run Compaq Diagnostics for Windows or run the View System Information INSPECT utility available at computer startup Refer to Chapter 3 Using Compaq Software for more information 1 12 Computer at a Glance The Compaq Enhanced Keyboard The Compaq Enhanced keyboard features Windows specific keys D Keyboard layout and number of keys may vary by country onnonnanoc Acca NT Compaq Enhanced Keyboard Layout Compaq Enhanced Keyboard Features and Functions Ref Key o Esc Main Typewriter Keypad F1 F12 Backspace Print Scrn Function Function is application specific Esc is frequently used as an exit key for quitting an application for moving back one screen or for canceling a command Similar to a standard typewriter keyboard Function is application specific Refer to the application software documentation Deletes characters as it moves the cursor to the left one space at a time Depending on the software in use prints text and graphics currently displayed on the screen to a printer Co
25. for Networks to distribute and execute the file over the network to remote Deskpros The Deskpro 2000 must be powered on to take advantage of Remote ROM Flash Use of Remote ROM Flash requires an established setup password For more information on enabling Remote ROM Flash refer to the online Remote Management Administrator s Guide Reference Guide 3 23 FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure for example if a power failure occurs during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks to validate the system ROM each time power to the system is turned on 3 24 Using Compaq Software If the system ROM is valid the system starts normally If the system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the system from a ROMPagq diskette which will program the system ROM with a valid image Because there is no video or hard drive support from the Boot Block ROM the keyboard lights communicate information When the Boot Block detects an invalid system ROM the system sounds a series of beeps one long and three short and flashes the three keyboard lights To recover the system after hearing the FailSafe Boot Block beeps complete the following steps 1 Remove any diskettes from the diskette drive and turn off the power Insert a ROMPagq diskette into th
26. in the drive bay 6 24 Upgrading the Minitower Computer 9 Inserting the High Hat Screw on the Right Side of the Bracket 4 Install the drive assembly into the drive bay Ensure that the guide screw fits into the tab on the side of the bay 5 Secure the drive with two high hat screws Installing the Drive and Securing It with the High Hat Screws Reference Guide 6 25 6 Connect the drive power cable and the signal cable Connecting the Cables to the Drive 7 Remove the bezel blank from the front bezel if necessary To do this remove the two retaining screws and pull the bezel blank away from the front bezel Removing the Bezel Blank 6 26 Upgrading the Minitower Computer Installing an Internal To install an internal speaker complete the following steps Speaker 1 Remove the riser brace 2 Slide the speaker into place between the retaining tabs on the riser brace and secure it with the speaker with one retaining screw Installing the Speaker and Connecting the Speaker Cable to the Audio Board 3 Connect the speaker to the audio board 4 Replace the riser brace Reference Guide 6 27 Helpful Hints chapter I TROUBLESHOOTING This chapter provides information on how to identify and correct some common disk display memory and software problems It also identifies and explains some common messages you may receive on the screen Consult Appendix C Error Messages for an explan
27. installed on a hidden partition on the hard drive hard drive capacity will appear reduced when displayed by the computer Applicable Disc Disc Diameter Capacity Center Hole Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access Time Random Full Stroke Audio Output Level Cache Buffer Data Transfer Rate Sustained Burst 16X Max CD ROM Drive CD ROM mode1 mode 2 Mixed mode audio and data combined CD DA Photo CD single and multi session CDi ready CD XA ready 12cm 8cm 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm 180 MB 8 cm 15 mm diameter 1 2 mm 1 6 um 53 5 degrees 1 5 degrees 0 14 mW Semiconductor laser GaAlAs 790 nm 25 nm 100 ms 200 ms 0 7V RMS typical 128 KB 3000 KB sec 4 0 MB sec Reference Guide B 5 B 6 Specifications Applicable Disc Disc Diameter Capacity Center Hole Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access Time Random Full Stroke Audio Output Level Cache Buffer Data Transfer Rate Sustained Burst 24X Max CD ROM Drive CD ROM mode1 mode 2 Mixed mode audio and data combined CD DA Photo CD single and multi session CDi ready CD XA ready 12cm 8cm 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm 180 MB 8 cm 15 mm diameter 1 2 mm 1 6 um 53 5 degrees 1 5 degrees 0 14 mW Semiconductor laser GaAlAs 790 nm 25 nm 85 ms 150
28. ms 0 7V RMS typical 128 KB 1200 to 2400 KB sec 4 0 MB sec Sampling rate Maximum Voltage rms Audio System 4 KHz to 44 1 KHz adjustable Microphone in 0 030 Line in 0 7 Line out 0 7 Output Power Headphone out 60 mW Internal Speaker 1 Watt Impedance nominal Microphone in 30 K ohm Headphone out 16 ohms min Line in 20 K ohms Line out 20 K ohms Internal speaker 8 ohms Speaker Frequency response 450 Hz to 4000 Hz Data Types alaw 8 16 bit ulaw 8 16 bit mono stereo 16 bit Compaq Enhanced Keyboard U S Metric Dimensions Height 1 3 in 3 3 cm Width 18 3 in 46 5 cm Depth 6 35 in 16 1 cm Weight 3 0 Ib 1 4 kg Reference Guide B 7 B 8 Specifications Dimensions Height Length Width Weight Base Resolution Tracking Speed maximum Temperature Operating Storage Lifetime Mechanical Switch Relative Humidity ESD 2 Button Mouse U S Metric 1 34 in 3 4 cm 4 45 in 11 3 cm 2 36 in 6 0 cm 4 59 oz 130 g 400 dpi 400 dpi 10 in sec 25 cm sec 32 F to 104 F 4 F to 140 F 0 C to 40 C 20 C to 60 C Exceeds 483 km Exceeds 1 million operations Exceeds 300 miles Exceeds 1 million operations 10 to 90 noncondensing 10 to 90 noncondensing No soft errors through 10 kV No hard errors through 15 kV specific performance depends on host system Supported Graphics Resolutions 3 Trio64V2 GX Enhanced 64 bit Graphics Controller 1 MB SGRAM 2 MB SGRAM Resolution Colors
29. not attempt to remove your old battery as it is permanently installed 1 If your computer is on turn it off 2 Unplug the computer and disconnect any external devices Reference Guide H 1 3 Remove the computer cover See the instructions in Chapter 5 Upgrading the Desktop Computer or Chapter 6 Upgrading the Minitower Computer for information on removing the cover 4 The following illustration identifies the jumper pin location for the battery connection For Pentium systems this jumper is labeled E9 For Pentium II systems it is labeled P2 Ti ti ial i Eu Battery Connection Location on the Pentium System Board esanaia j 7 THLE ier z Battery Connection Location on the Pentium II System Board 5 Connect the new battery to pins 9 through 12 on the jumper D Connecting the replacement battery to the pins automatically disconnects the internal or old battery Installing a New Battery 6 Remove the backing from the adhesive on the hook and loop fastener strip and place the battery and the hook and loop fastener strip as shown in the following illustration Installing the Battery on the Desktop Pentium I Models Reference Guide H 3 Installing the Battery on the Minitower Pentium Models H 4 Installing a New Battery Installing the Battery on the Minitower Pentium II Models 7 Replace the computer cover 8 Place the sticker included with your battery kit on the b
30. of the screen Wit you established a new Power On Password at the same time you enabled QuickLock QuickBlank features in Computer Setup you must turn the computer off then turn it back on before QuickLock QuickBlank features are enabled Disabling the Keyboard and Mouse Interface Once in an application enter the QuickLock key combination Ctrl Alt L The keyboard and mouse or other input device connected to the mouse connector are disabled The application cannot be accessed but remains in view unless the QuickBlank feature was also enabled through the Computer Setup utility Enabling the Keyboard and Mouse Interface To enable the keyboard and input device connected to the mouse connector enter the power on password For security reasons the characters you type do not appear on the screen The application will not be affected by the characters typed 2 10 Protecting Information on the Computer Flash ROM Your computer comes with reprogrammable Flash ROM Read Only Memory By establishing a Setup Password the Flash ROM is protected against unintentional or unauthorized changes This is important to assure computer operating integrity Should you need or want to upgrade the ROM you may order an upgraded ROMPag diskette from Compaq For more information on upgrading the Flash ROM refer to Chapter 3 Using Compaq Software Protecting Your To protect your software from loss or damage you should keep Software
31. software SW The first time you click the MGA Settings tab MGA PowerDesk removes the Microsoft Settings tab This is to prevent the simultaneous use of Matrox and Microsoft display controls To access the Microsoft Settings tab close the Display Properties dialog box open it again then click the Microsoft Settings tab first For more detailed information regarding the Matrox PowerDesk utilities refer to the online help Intelligent Manageability combines innovative hardware technology with PC LAN management tools from Compaq and other leading vendors to make Compaq desktop and portable computers easier to inventory troubleshoot protect and maintain Intelligent Manageability features focus on m Asset Management Fault Management Security Management Configuration Management Integration Management Asset Management Conducting a physical inventory of personal computers key components and monitors can be time consuming and costly The Compaq Deskpro Asset Management solution to this problem begins with AssetControl hardware designed and built into new Compaq personal computers key components and monitors that support the VESA DDC2B DIMM SPD and EDID standards AssetControl features make it easy and inexpensive to maintain an accurate up to date inventory AssetControl features m Provide detailed inventory information about various components including m m m m Manufacturer model and serial n
32. the SPD standard See Adding System Memory in Chapters 5 Upgrading the Desktop Computer and Chapter 6 Upgrading the Minitower Computer Reconnect keyboard with computer turned off Replace the keyboard 1 Reconnect keyboard with computer turned off 2 Replace the system board 1 Replace the keyboard 2 Replace the system board Replace the monochrome display controller continued Power On Self Test Messages continued Probable Cause Both external and internal ports are assigned to parallel port X Video display controller Recommended Action Run Computer Setup or Windows NT or Windows 95 utilities Replace the graphics board Diskette controller circuitry or floppy drive circuitry incorrect Run Setup Check and or replace cables Replace diskette drive Ao M Replace the system board Message Beeps 404 Parallel Port 2S Address Conflict Detected 501 Display Adapter 1L 2S Failure 601 Diskette None Controller Error 602 Diskette Boot None Record Error 605 Diskette Drive 2S Diskette in drive A not bootable Mismatch in drive type Replace the diskette Run Computer Setup or Windows NT or Type Error 610 External Storage Drive Failure None 611 Primary Floppy 2S External tape drive not connected Configuration error Windows 95 utilities Reinstall tape drive or press F1 and allow system to reconfigure without the drive Run Computer Setu
33. the drive priorities Refer to the documentation that came with the CD ROM Reference Guide 7 11 Solving Software Problems Troubleshooting Using Compaq Intelligent Manageability Features 7 12 Troubleshooting Most software problems occur as a result of the following E The application was not installed correctly E Memory was not allocated correctly m There is a conflict between applications The Local Alert Pop Up Dialog notifies you of an impending or actual hardware failure If the computer is connected to a network and the Compaq Insight Management Desktop Agents are installed and configured an SNMP trap message is sent to the specified SNMP compliant management application The Local Alert Pop Up Dialog also tells you the steps you need to take prior to a hardware failure to avoid loss of data and damage to the computer The system administrator can create a customized action message that might include contact telephone or pager numbers To close the Local Alert Pop Up Dialog click the Close button To retrieve fault information after closing the dialog run Compag Insight Personal Edition For more detailed information refer to the online Intelligent Manageability Guide Contacting Compaq Customer Support Worldwide Telephone Numbers For help and service outside of the U S and Canada contact your Compaq authorized reseller or dealer For a list of phone numbers see the Worldwide Telephone Numbe
34. the power consumption when not being used Instructions for using the energy saving features of your computer are located in the power management section of this guide The power management feature of your computer is supported when used with the following operating systems DOS Windows Windows NT and Windows 95 The power management feature of your computer is compatible with network environments This means the user will not be disconnected from the network during the low power operating state The following network environments are supported NetWare Windows 95 Windows NT Banyan The power management feature when used in conjunction with an external Energy Star compliant monitor will support the power down features of the monitor The power management feature allows an external monitor to go into low power mode when the screen save timeout occurs To take advantage of this energy savings the monitor power management feature has been preset to power down the monitor after 15 minutes of system inactivity Refer to the Power Management or Energy Saver section of this guide for instructions on modifying or disabling this feature CAUTION Using the Energy Save Monitor feature with non Energy Star compliant monitors may cause video distortion when the Screen Save timeout occurs Reference Guide A 3 European Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 2
35. to learn more about the security features available on the computer and how to use them Power Management Use the Power Management option in Computer Setup to enable customize or disable the System Standby Timeout System Standby shuts down certain components of the computer when they are not in use saving energy without having to shut down the computer When using Windows 95 disable monitor timeouts in Computer Setup first then establish the settings in Windows 95 to avoid potential conflicts Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties Computer Checkup TEST Use Computer Checkup TEST in the following instances m To determine if all of the devices installed on the computer are recognized by the system and functioning properly Running TEST is optional but recommended after installing or connecting a new device Reference Guide 3 7 3 8 Using Compaq Software To save print or display the information generated by TEST You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center To assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing To run TEST complete the following steps
36. you one time access to the latest support software North America only Compaq part number 272505 001 m You can purchase a yearly subscription that delivers up to 12 monthly CD ROMs Compaq part number 183426 xxx The annual subscription ensures your continuous access to the latest developments To order the CD or backup diskettes call the appropriate number found in the Worldwide Telephone Numbers table in Chapter 7 Troubleshooting W if you call Compaq to place an order be sure to have the serial number of your computer available The serial number is on the right hand side of your computer near the system lights This number is necessary for all purchases Compaq Integrated Software Additional support software is available on the Support Software CD for Compaq Desktop Portable and Workstation Products and the Compaq World Wide Web site www compaq com This software supplements the installation of off the shelf Microsoft operating systems and lets you quickly and easily install the correct Deskpro device drivers and other software required for top performance Universal Driver Manager Compaq has created a Universal Driver Manager UDM release that supports all Compaq QVision S3 Cirrus Logic and Matrox graphics adapters found on Compaq Deskpro products The UDM eases graphics driver deployment across all Compaq Deskpro platforms ensuring cross compatibility and backward compatibility The resulting so
37. 1 Install one wafer screw on the left side of the front of the drive This acts as a guide screw to align the drive in the drive bay AN CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Installing the Wafer Screw into the CD ROM Drive Reference Guide 5 21 2 Slide the drive assembly into the drive bay and secure it with two screws on the right side of the drive bay Installing the Drive and Retaining Screws 3 Connect the drive power cable the signal cable and if you are connecting a CD ROM drive the audio cable Connecting Cables to the CD ROM Drive and the Audio Board 5 22 Upgrading the Desktop Computer 4 Remove the bezel blank from the front bezel if necessary To do this lay the front bezel face down on a protected work surface Push the tab that is on the right of the bezel blank to the left then rotate the bezel blank up and out of the front bezel Removing the Bezel Blank 5 Run Computer Setup to configure the new drive if necessary Refer to Chapter 3 Using Compaq Software for instructions Reference Guide 5 23 Installing a 3 5 Inch Drive into a 5 25 Inch Drive Bay If you are installing a 3 5 inch diskette drive in a 5 25 inch drive bay use bracket spare part number 243230 001 which comes with a preinstalled bezel This bracket is available from your Compaq dealer If you are installing a 3 5 in
38. 3 EEC issued by the Commission of the European Community Compliance with these directives implies conformity to the following European norms m EN55022 CISPR 22 Radio Frequency Interference m ENS50082 1 EC801 2 IEC801 3 IEC801 4 Electromagnetic Immunity m EN60950 IEC950 Product Safety U S REGULATIONS CLASS 1 LASER PRODUCT Laser Safety All Compaq systems equipped with CD ROM drives comply with appropriate safety standard including IEC 825 With specific regard to the laser the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product It does not emit hazardous light the beam is totally enclosed during all modes of customer operation and maintenance CDRH Regulations The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States WARNING Use of controls adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure A 4 Agency Regulatory Notices This system is classified as a CLASS CLASS 1 LASER PRODUCT 1 LASER PRODUCT This label is KLASSE 1 LASER PRODUKT located on the outside of your system A similar label also appears LASER INFO Jap
39. 4 279 5 125 088 5 101 497 5 538 947 Other U S and foreign patents may apply appendix B SPECIFICATIONS This appendix provides physical and performance specifications for the computer keyboard and mass storage devices Desktop System Specifications Dimensions Height Width Length Weight Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Rated Input Current maximum Power Output Environmental Requirements Temperature Operating Shipping Humidity noncondensing Operating Nonoperating Maximum Altitude unpressurized Operating Nonoperating Heat Dissipation nominal U S 5 00 in 17 71 in 16 72 in 23 7 lb 90 132 VAC 100 120 VAC 50 60 Hz 5 5A 145 W 50 to 95 F 4 to 140 F 8 to 90 5 to 95 10 000 ft 30 000 ft 770 Btu hr Metric 12 70 cm 44 98 cm 42 47 cm 10 74 kg 180 264 VAC 200 240 VAC 50 60 Hz 3A 145 W 10 to 35 C 20 to 60 C 8 to 90 5 to 95 3048 m 9144 m 3 23 kg cal min Reference Guide B 1 B 2 Specifications Minitower System Specifications Dimensions Height Width Depth Weight Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency Rated Input Current maximum Power Output Environmental Requirements Temperature Operating Shipping Humidity noncondensing Operating Nonoperating Maximum Altitude unpressurized Operating Nonoperating
40. 4 SG Graphics Accelerator featured on Pentium II systems comes standard with 2 MB SGRAM and supports resolutions up to 1280 x 1024 at 256 colors With an additional 2 MB SGRAM it supports resolutions up to 1600 x 1200 at 65 000 colors To install an additional 2 MB SGRAM module on the system board complete the following steps 1 Remove any expansion boards that block access to the system board 2 Install the 2 MB SGRAM upgrade module onto the system board LESINA Tear 7 oo a n g Installing a 2 MB SGRAM Module onto the Pentium Il System Board Reference Guide 6 19 Installing an When installing a new drive you should use either the high hat Additional Drive screws provided in the option kit or the extra U S and metric screws stored in the front of the computer chassis for this purpose The same screws that are used as guide screws are used as retainer screws to secure the drive in the drive bay Select the appropriate screws for the application BQ Metric screws have a black finish while U S screws have a silver finish a Sag g Locating the Mounting Screws BQ Compag strongly recommends that only an authorized service paq gly y provider replace your primary hard drive You must run Computer Setup after installing an additional diskette drive Refer to Chapter 3 Using Compaq Software for instructions 6 20 Upgrading the Minitower Computer Using the Cable Select Feature with Ultra
41. M DIMM that meets the following criteria mM Rated for 66MHz or faster operation M Has an access time CLK to Q of 9nS or less mM Supports CAS latency 2 or 3 operation In Windows 95 use Device Manager to check Memory count during be set up correctly You have run out of memory to run the application The memory modules may not memory configuration In Windows NT check the CONFIG SYS file for the present memory configuration and edit the file using a text editor Check the application documentation to determine the memory requirements Check that the memory modules have been POST is wrong Insufficient memory be installed correctly Too many Terminate and Stay installed correctly and that only synchronous dynamic random access memory SDRAM DIMM modules are used Delete any TSRs that you do not need error during operation 7 10 Troubleshooting Resident programs TSRs are installed You have run out of memory for your application Check the memory requirements for the application or add more memory to the computer Solving CD ROM Problems Problem System will not boot from CD ROM drive CD ROM devices are not detected driver is not loaded Solving CD ROM Problems Cause The CD ROM boot is not enabled through the Computer Setup utility CD ROM drive is not connected properly or not properly terminated Solution Run the Computer Setup utility and set
42. MB 3 5 inch high density diskette drive installed Pentium systems One 16X slot load IDE CD ROM drive 16 bit audio card and enhanced speaker installed on select models Pentium II systems One 24X slot load IDE CD ROM drive 16 bit audio card and enhanced speaker installed on select models m Pentium systems S3 Trio64V2 GX enhanced 64 bit graphics controller installed with 1 MB SGRAM expandable to 2 MB Pentium II systems Matrox MGA 1064 SG Graphics Accelerator installed with 2 MB SGRAM expandable to 4 MB Reference Guide 1 4 Computer at a Glance Compaq Enhanced Keyboard featuring Microsoft Windows specific keys Mouse Keyboard and mouse connectors on the back panel Internal speaker mounted on system board Security features including passwords and cable lock provision Intelligent Manageability features designed to make Compaq computers easier to inventory configure upgrade troubleshoot protect and maintain Compaq Diagnostics and Configuration utilities support software and device drivers available in select languages Front Panel COMPA Desktop Front Panel Components Desktop Front Panel Components Components _ Ref Component o Diskette Drive Activity Light Diskette Eject Button CD ROM Headphone Jack 4 CD ROM Headphone Volume Control CD ROM Drive Activity Light CD ROM Slot CD ROM Eject Button Power On Light Hard Drive Activity Light Power Switch
43. NG Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information Text set off in this manner presents clarifying information specific instructions commentary sidelights or interesting points of information Compaq is committed to making environmentally friendly products Your computer was produced in a chlorofluorocarbons CFC free factory All plastics used in the product are stamped with material composition to make recycling more efficient Reduce reuse and recycle are words to live by at Compaq Features chapter 7 COMPUTER AT A GLANCE m Microsoft Windows 95 or Windows NT 4 0 operating system software m Intel Pentium processor with MMX technology running at a speed of 166 MHz 200 MHz or 233 MHz or Intel Pentium II processor running at a speed of 233 MHz 266 MHz or 300 MHz MMX technology is designed to enhance performance in applications written to take advantage of MMX instructions while preserving compatibility with existing software and operating systems Additional performance enhancements are provided for advanced media and communication applications such as motion video combined graphics with video image processing audio synthesis speech synthesis and compression telephony video conferencing and 2D
44. Requirements By Country Accredited Applicable Note Country Agency Numbers Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 Notes 1 The flexible cord must be lt HAR gt Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration Reference Guide A 7 U S and Foreign Patents A 8 Agency Regulatory Notices 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 0 75mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 15A 125V configuration Models of this product operating at 100 MHz or less are covered by the following U S Patents 4 574 279 5 125 088 5 381 530 5 101 497 5 538 947 Models operating at greater than 100 Megahertz are covered by the following U S Patents 4 57
45. Slot Cover Reference Guide 6 9 4 Slide the expansion board into the expansion slot and press it firmly into place Sliding an Expansion Board into Place in the Expansion riser board amp When you install an expansion board make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot 5 Replace the retaining screw 6 Replace the riser brace into the minitower Replacing the Brace into the Minitower 7 Replace the computer cover 6 10 Upgrading the Minitower Computer Upgrading the Pentium Processor The 166 MHz Pentium processor can be upgraded to a 200 MHz or 233 MHz processor The 200 MHz processor can be upgraded to a 233 MHz processor CAUTION Installing the processor upgrade incorrectly may cause damage to the processor board Compaq recommends that you have a Compaq authorized reseller or service provider install the processor upgrade If you plan to install it yourself read all the instructions carefully before you begin To replace the installed processor with a processor upgrade complete the following steps J WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching CAUTION When replacing a Pentium processor you must release the heatsink retaining clip before you pull the ZIF socket handle This clip engages the processor socket to hold the heatsink in place 1 Remove t
46. Supported Colors Supported 1280 x 1024 NA 256 1024 x 768 256 65K 800 x 600 65K 16 7M 640 x 480 16 7M 16 7M Matrox MGA 1064 SG Graphics Accelerator 2 MB SGRAM 4 MB SGRAM Resolution Colors Supported Colors Supported 1600 x 1200 256 65K 1280 x 1024 256 16 7M 1152 x 864 65K 16 7M 1024 x 768 65K 16 7M 800 x 600 16 7M 16 7M Reference Guide B 9 Message 101 ROM Error 101 Option ROM Checksum Error 102 System Board Failure 162 System Options Not Set 163 Time amp Date Not Set 164 Memory Size Error 201 Memory Error L Long S Short appendix C ERROR MESSAGES This appendix lists the error codes that you may encounter during the Power On Self Test POST or after restarting the computer the probable source of the problem and what steps you can take to resolve the error condition Beeps 1L 1S 1L 1S None 2S 2S None Power On Self Test Messages Probable Cause System ROM checksum Option ROM checksum DMA timers etc Configuration incorrect Invalid time or date in configuration memory Memory configuration incorrect RAM failure Recommended Action 1 2 3 1 2 3 Inspect the ROM placement Verify the correct ROM Replace the ROM Inspect the ROM placement Verify the correct ROM Replace the ROM Replace the system board Run Computer Setup or Windows NT or Windows 95 utilities Set the date and time under Control Panel Run Compute
47. ack of your computer above the power connector 9 Plug in the computer and reconnect any external devices WARNING This equipment is designed for connection to a grounded earthed outlet The grounding type plug is an important safety feature To avoid the risk of electrical shock or damage to your equipment do not disable this feature 10 Turn on the computer 11 Run the Computer Setup utility to reconfigure the system Refer to Chapter 3 Using Compaq Utilities Reference Guide H 5
48. and 3D graphics m Pentium systems 16 or 32 megabyte MB synchronous dynamic random access memory SDRAM standard expandable to 384 megabytes of SDRAM installed in dual inline memory modules DIMMs Pentium II systems 32 megabyte MB synchronous dynamic random access memory SDRAM standard expandable to 384 megabytes of SDRAM installed in dual inline memory modules DIMMs E Pentium systems 256 or 512 kilobyte Kbyte secondary L2 cache module Pentium models with 256 Kbyte cache expandable to 512 Kbytes Pentium II systems 512 kilobyte Kbyte secondary L2 cache integrated into the processor module not expandable Reference Guide 1 2 Computer at a Glance Peripheral Components Interconnect PCI chipset used for PCI ISA memory USB ports and peripheral control Super I O controller integrates a serial port parallel port diskette drive interface real time clock CMOS RAM and mouse and keyboard controller PCI and ISA peripheral connectors on the expansion riser board BIOS in a flash memory device supporting PCI auto configuration Desktop chassis includes expansion slots for up to five expansion boards O Two dedicated half length PCI slots O Two dedicated ISA bus slots one half length and one full length O One full length combination slot for either a PCI or an ISA expansion board Minitower chassis includes expansion slots for up to five expansion boards QO Two dedicated full l
49. anese Notice on the internal CD ROM installed in your system Laser Type Semiconductor GaAIAs Wave Length 780 35 nm Divergence Angle 53 5 Degree 1 5 Degree Output Power Less than 0 2mW or 10 869 W m sr Polarization Circular Numerical Aperture 0 45 0 04 Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard CORE H HMRRAE ESR TORRL RW be CRS HONSHHRE CEG CORRMEMLE RHE LANRUBEESE BREA ER HRA VCOCHBER MS LTBY ET LOL REBEL IVA FEY 2 y SRI LOCKS ES AMEORALELAT EMA ET WUGRRAS co TELOR ELTE Reference Guide A 5 Battery Replacement Notice Power Cord Set Requirements WARNING Your computer is provided with a battery powered real time clock circuit There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated Do not attempt to recharge the battery disassemble it immerse it in water or dispose of it in fire Refer to Appendix H for replacement procedures For more information about real time clock battery replacement or proper disposal contact your Compaq authorized reseller
50. ata memory change alerts NIC performance data and contact information The tool also provides access to the Fault Management features of the Compaq Deskpro Personal Computer For more information on integrating with Insight Manager and configuring the Compaq Insight Management Agents refer to the online Intelligent Manageability Guide Compaq Desktop Management Solutions Partners Program 3 30 Using Compaq Software Compaq delivers desktop management solutions today under Microsoft Windows 3 1 Windows 95 and Windows NT Workstation through the Compaq Desktop Management Solutions Partners Program This Compaq initiative ensures compatibility and integration of AssetControl features with leading PC LAN management products These products provide remote access to the AssetControl features so that LAN and PC administrators can manage Compaq Deskpro Family of Personal Computers information from a central location The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors This allows customers to use their tools of choice to remotely manage their Compaq Deskpro computers more confidently and cost effectively Compaq Desktop Management Solutions Partners include ASI AssetPRO BindView BindView Console Intel LANDesk Management Suite McAfee Associates Saber LAN Workstation Microsoft Corporation Systems Management Server Novell Manage Wise Seagate LAN Directory
51. ation of specific messages that may display during the Power On Self Test POST at startup If you encounter some minor problem with your computer monitor or software refer to the following list of general suggestions before taking further action Check that the computer and monitor are plugged into a working electrical outlet Check to see that the computer is turned on and the green power light is on Check to see that the monitor is turned on and the green monitor light is on Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then your keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Run Computer Setup after installing a non Plug and Play expansion board or other option such as a diskette drive Check that all jumper settings have been set correctly Reference Guide 7 1 m Be sure that all the needed device drivers have been installed for example if you are using a printer you need a printer driver Be sure that you have made all necessary changes to the CONFIG SYS file Take out all diskettes from the diskette drives when you turn on your system Messages on the Screen 7 2 Troubleshooting Many times a message or prompt is displayed on the screen This message does not necessarily mean that an error condition exists It may simply be the system prompt
52. ced Support Software CD and World Wide Web Site Use of remote Configuration Management features requires an established setup password Reference Guide 3 21 Remote ROM Flash Your computer comes with reprogrammable flash ROM Read Only Memory By establishing a setup password in Security Management you can protect the ROM from being unintentionally updated or overwritten This is important to ensure computer operating integrity Should you need or want to upgrade your ROM you may m Order an upgraded ROMPag diskette from Compaq m Order the Support Software CD for Compaq Desktop Portable and Workstation Products m Download the latest ROMPaq images from the Compaq World Wide Web site www compaq com CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades Upgrading Flash ROM 3 22 Using Compaq Software To upgrade the ROM after you receive an upgraded ROMPaq diskette complete the following steps 1 Insert the ROMPaq diskette in the diskette drive enter the correct command and the computer will prompt for the setup password 2 Enter the setup password If the setup password is entered correctly the ROMPaq utility will take over and run the flash ROM upgrade Do not turn off the power to your computer until the ROMPag utility has completed the upgrade process If the setup password is incorrectly entered the procedur
53. ch hard drive in a 5 25 inch drive bay use bracket spare part number 243231 001 This bracket is available from your Compaq dealer 1 Place the 3 5 inch drive into the bracket 2 Insert two screws into the bracket holes on each side of the bracket to secure the drive Installing the Hard Drive into the Mounting Bracket 5 24 Upgrading the Desktop Computer 3 Install one wafer screw on the left side of the bracket This acts as a guide screw to align the bracket in the drive bay eo See Installing the Wafer Screw into the Bracket 4 Install the drive assembly into the drive bay Ensure that the guide screws fit into the tabs on either side of the bay 5 Secure the drive with two wafer screws on the right side of the drive bay Installing a Hard Drive and Securing It with Two Wafer Screws Reference Guide 5 25 6 Connect the drive power cable and the signal cable Connecting Cables to the Hard Drive 7 Remove the bezel blank from the front bezel if necessary To do this lay the front bezel face down on a protected work surface Push the tab that is on the right of the bezel blank to the left then rotate the bezel blank up and out of the front bezel Removing the Bezel Blank 8 Run Computer Setup to configure the new drive if necessary Refer to Chapter 3 Using Compaq Software for instructions 5 26 Upgrading the Desktop Computer Installing an To install an internal speaker complet
54. character space at a time in the direction shown Pressing the up or down arrow key will move the cursor up or down one line at a time These keys act as they do on a calculator style keypad Holding down Ctrl and Alt while pressing Delete allows you to close an application that is not responding or to restart the computer Using the Mouse The keyboard has feet on the bottom that enable the user to tilt the keyboard to a more comfortable typing angle Keyboard Tilt Foot The Compaq mouse comes with your computer but any serial PS 2 mouse may be used The mouse controls the on screen pointer or cursor when you use Windows and other graphical software Compaq Mouse Most software applications that support a mouse use the four basic mouse techniques described below m Point Move your mouse to point to your selection on the screen m Click Press and release the left mouse button m Double Click Press and release the left mouse button twice quickly m Click and Drag also called Drag and Drop Press and hold the left mouse button then move the mouse Release the button when you finish dragging your selection Reference Guide 1 15 Cleaning the Mouse 1 16 Computer at a Glance To use the mouse 1 Make sure the mouse is properly connected to the computer and that the computer startup is complete Place the mouse on a clean flat surface such as your desktop Move your mouse across the flat surface
55. closest to the power supply first remove the retaining screw and the retainer bracket then remove the expansion slot cover 5 8 Upgrading the Desktop Computer i Removing the Retaining Screw Retainer Bracket and Slot Cover 3 Slide the expansion board into the expansion slot and press it firmly into place A Installing an Expansion Board in a Desktop When you install an expansion board make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot Reference Guide 5 9 4 Replace the retainer bracket and the retaining screw Sh Replacing the Retainer Bracket and Retaining Screw 5 Replace the computer cover To install an expansion board on the outer side of the expansion riser board complete the following steps 1 Locate the correct vacant slot on the expansion riser board 2 Remove the retaining screw and the expansion slot cover Removing the Retaining Screw and the Expansion Slot Cover 5 10 Upgrading the Desktop Computer 3 Slide the expansion board into the expansion slot and press it firmly into place ag ee Sliding an Expansion Board into Place in a Desktop When you install an expansion board make sure you press firmly on the board so that the whole connector seats properly in the expansion board slot 4 Replace the retaining screw 5 Replace the computer cover Reference Guide 5 11 Upgrading the The 166 MHz
56. d Arab Emirates Dubai General Information 97 United Kingdom General Information FaxPaq QuickLine Bulletin Board United States General Information Technical Support 1 800 652 6672 PaqFax Download Facility modem access only Ordering Backup Software Battery Pack Recycling Venezuela General Information 58 7 20 Troubleshooting 886 2 7351000 886 2 3761170 62 2 679 6222 14 818100 0990 134456 0181 332 3550 0181 332 9499 1 281 514 1518 1 800 OKCOMPAQ 1 800 345 1518 1 281 518 1418 1 800 952 7689 1 800 524 9859 2 953 8844 Federal Communications Commission Notice Modifications Cables appendix A AGENCY REGULATORY NOTICES This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of t
57. d welcome screens The Compaq Utilities menu appears 4 From the Compaq Utilities menu select Computer Setup and press the Enter key 5 Select Built in Devices 6 Select Security Management 7 Click Enable Power On Password and when prompted enter the password twice to set and confirm it 8 Click Prompt for Password at Warm Boot to require entry of the Power On Password each time the operating system is restarted D Compaq Configuration and Diagnostic utilities are installed in a special partition on the hard drive of the computer 2 4 Protecting Information on the Computer Establishing a Setup Password By establishing a Setup Password you can protect the system configuration and prevent unintentional or unauthorized Flash ROM upgrades Once this password is established you cannot change the system configuration until you enter the password This password should be used by network administrators or advanced users Passwords are established using the Security Management features of the Computer Setup To access Computer Setup complete the following steps 1 Turn on or restart the computer W Do not restart your computer using Ctrl Alt Delete while in Windows Instead exit Windows then restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Wit you do not press the F10 key while the message is displayed you must turn the computer off then on a
58. drive Together with the Insight Management Agents this software offers a Proactive Backup solution For instructions on configuring the Backup Exec SMART Client contact your systems administrator or refer to the Seagate Backup Exec documentation Reference Guide 3 19 Cheyenne has also created an agent to support the Proactive Backup solution The SMART Drive Agent is the component that recognizes and reacts to the SMART II hard drive fault alerts This agent is an extension to the Microsoft Windows 95 tape backup agent for the standalone application ARCsolo for Windows This agent works with the SMART II hard drive to ensure that critical data will be protected in the event of a hard drive failure Surge Tolerant Power Supply An integrated 200 watt surge tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss Security Management 3 20 Using Compaq Software As access to a network increases so does the risk of unauthorized access to critical information and theft of valuable components The Compaq personal computer provides a robust set of security features to protect the computer and data from unauthorized access m Physical security features such as the cable lock provision help prevent theft or unauthorized access to internal components such as pr
59. dule on the system board increasing total cache memory to 512 Kbytes Cache is not upgradable on models featuring the Pentium IIT processor To install an optional cache module complete the following steps 1 Remove the riser brace 2 Install a 256 kilobyte cache module onto the cache connector on the system board Locating the Cache Connector Reference Guide 6 17 Upgrading Graphics Pentium systems feature an embedded S3 Tri064V2 GX Capabilities enhanced 64 bit graphics controller installed with 1 MB SGRAM expandable to 2 MB Pentium II systems feature an embedded Matrox MGA 1064 SG Graphics Accelerator installed with 2 MB SGRAM expandable to 4 MB depending on the model Upgrading the Enhanced 64 Bit Graphics Controller The S3 Trio64V2 GX enhanced 64 bit graphics controller is a PCI graphics solution embedded on the system board With 1 MB SGRAM standard it supports resolutions up to 1024 x 768 at 256 colors With an additional 1 MB SGRAM the controller supports resolutions up to 1280 x 1024 at 256 colors To install an additional 1 MB SGRAM module on the system board complete the following steps 1 Remove any expansion boards that block access to the system board 2 Install the 1 MB SGRAM upgrade module onto the system board Installing a 1 MB SGRAM Module onto the System Board 6 18 Upgrading the Minitower Computer Upgrading the Matrox Embedded Performance Graphics Accelerator The Matrox MGA 106
60. e will terminate and no changes will be made to the ROM 3 When the utility finishes upgrading the ROM remove the diskette from the diskette drive and restart your computer Using Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro personal computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over Deskpro ROM images over the network It also results in greater productivity and lower total cost of ownership Compaq created the Remote ROM Flash capability to be secure and fail safe All Deskpro ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption The ROM firmware includes a Boot Block that is protected during the flash process and allows the Deskpro to be restarted in the unlikely event of an unsuccessful ROM flash The digitally signed ROM functionality is only available with Microsoft Windows 95 or Release 2 of Microsoft Windows NT 4 0 Remote ROM Flash is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to prepare a Deskpro ROMPag file 2 System administrator uses a PC LAN management product such as Microsoft SMS Intel LANDesk Manager or Symantec Norton Administrator
61. e diskette drive Turn on power to the system If a setup password has been established the Caps Lock light will turn on Enter the setup password When the system successfully starts from the diskette and reprograms the ROM the three keyboard lights will turn on The following table lists the various keyboard light combinations as well as the meaning and action associated with each combination Keyboard Light Combinations Num Lock Caps Lock Scroll Lock Meaning and Required Action OFF ON OFF ON ON OFF OFF ON OFF System requires setup password Enter the setup password The light remains turned on until you enter a valid setup password OFF System could not start from diskette because the ROMPaq diskette is not present is bad or the drive is not ready Insert a valid ROMPag diskette turn the power off then turn the power on ON ROM upgrade failed Try another ROMPag diskette If the light remains turned on contact Compaq customer support ON ROM upgrade successfully completed Turn power off and back on to resume normal system operation 1 AnA I On Onn T NANNA EE Mon seep 11 Anna Fr Reference Guide 3 25 Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpros directly from the centralized network management console Enabling the system administrato
62. e the computer cover Reconnect the keyboard and monitor Turn on the monitor computer and any other external devices such as the printer or modem You may need to reconfigure the computer when you add or remove hardware If you install a Plug and Play device Windows automatically recognizes the device and configures the computer If you install a non Plug and Play device you must reconfigure the computer after completing installation of the new hardware In Windows 95 double click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen In Windows NT use the Compaq Computer Setup utility Refer to Chapter 3 Using Compaq Utilities for instructions Removing the Computer Cover To install optional equipment you must remove the computer cover to gain access to the drive bays or expansion slots you want to use CAUTION Before removing the computer cover ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet To remove the computer cover complete the following steps 1 Turn off the computer and any external devices 2 Disconnect the power cord from the power outlet and any external devices from the computer 3 Remove the thumbscrews on the rear panel of the computer Use a coin to loosen them if they re too tight to loosen by hand 4 Slide the desktop computer cover backward about 1 inch 2 5 cm then lift it
63. e the following steps Internal Speaker 1 Place the cardboard insulator on the speaker 2 Place the speaker between the guide tabs on the outer side of the drive bay housing 3 Snap the speaker retaining clip into place to secure the speaker Installing the Speaker Reference Guide 5 27 4 Connect the speaker cable to the audio board Connecting the Speaker Cable to the Audio Board 5 28 Upgrading the Desktop Computer chapter 6 UPGRADING THE MINITOWER COMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware Expansion board Processor upgrade System memory Cache memory Graphics memory m Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer Installation To familiarize you with the process a summary of the Sequence installation and configuration sequence begins this chapter It is very important that you follow the sequence of steps to ensure the proper installation of any optional equipment 1 If the computer is already on turn it off and disconnect the power cord from the wall 2 Disconnect the keyboard monitor and any other external equipment connected to the computer WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool be
64. ed extended data out EDO DIMMs SDRAM DIMMs must support CAS Latency 2 or 3 CL 2 or CL 3 The DIMMs must also contain the mandatory Joint Electron Device Engineering Council JEDEC Serial Presence Detect SPD information Memory configuration must be x8 or x16 x4 configuration is not supported The system will not start using unsupported DIMMs The following illustration shows the memory module sockets located on the system board Ji Jt Ji Three Memory Module Sockets on the Pentium System Board 5 14 Upgrading the Desktop Computer murum UNAN Three Memory Module Sockets on the Pentium II System Board CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module To install a memory module complete the following steps 1 Remove any expansion boards that block access to the DIMM sockets 2 Press outward on both latches of the DIMM socket at the same time and insert the memory module into the socket 3 A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Push the module down into the socket ensuring that the module is fully inserted and properly seated Reference Guide 95 15 Installing a Memory Module 5 16 Upgrading the Desktop Computer Installing Optional Cache Memory Pentium Systems Only Cache memory is very fast pipeline burst memory used for temporarily storin
65. el then double click the Display icon Click the Settings tab Click the Advanced Properties button Click the Monitor tab Click the Change button Choose Monitor Type Click the Have Disk button Insert the manufacturer s installation disk into drive A and click the OK button To display driver information click the Compaq tab To customize the display using Windows 95 complete the following steps 1 Click Start then click Settings 2 Click Control Panel then double click the Display icon 3 4 In the Desktop Area box drag the pointer to the desired Click the Settings tab resolution In the Color Palette box select the number of colors you want to display Select Font Size and Refresh Frequency Click OK for the changes to take effect amp The resolution and color palettes supported depend upon your graphics controller and monitor type To display driver information click the Compaq tab Reference Guide 3 11 Matrox MGA 1064 SG Graphics Accelerator Configuring Your Display Using Windows NT To customize the display using Windows NT complete the following steps 1 Click Start then click Settings 2 Click Control Panel then double click the Display icon 3 Click the Settings tab 4 In the Desktop Area box drag the pointer to the desired resolution 5 Inthe Color Palette box select the number of colors you want to display Select Font Size and Refresh Frequency Selec
66. ength PCI slots O Two dedicated full length ISA bus slots O One full length combination slot for either a PCI or an ISA expansion board 145 watt desktop models or 185 watt minitower models surge tolerant continuous power supply switch selectable for 115 and 230 VAC operation One RS 232C compatible 9 pin serial connector One multimode 25 pin enhanced parallel connector Two Universal Serial Bus USB Plug and Play connectors on all models for use with USB devices such as a mouse keyboard most joysticks and other future USB peripherals m Five drive bays on desktop models O One external 3 5 inch one third height diskette drive bay O One internal 3 5 inch one third height drive bay O Two external 5 25 inch half height bays for optional CD ROM drive LS 120 drive PD CD drive diskette drive tape drive or hard drive Q One internal 5 25 inch third height bay for optional hard drive m Five drive bays on minitower models O One external 3 5 inch one third height diskette drive bay QO One internal 3 5 inch one third height drive bay O Three external 5 25 inch half height bays for optional CD ROM drive LS 120 drive PD CD drive diskette drive tape drive or hard drive m Pentium systems One 2 1 or 3 2 gigabyte GB Enhanced IDE EIDE SMART II hard drive Pentium II systems One 2 1 or 3 2 gigabyte GB Ultra ATA SMART II hard drive All drives feature drive fault prediction One 1 44
67. es from Compaq at nominal cost for all of the software preinstalled on your computer or you can make your own set Refer to your operating system or backup utility documentation for instructions on making backup copies of your data files Ordering Backup Diskettes 3 32 Using Compaq Software You can order all software as a single set or you can order the various software packages separately W Before calling Compaq to place your order be sure to have the serial number of your computer available This number is necessary for all diskette purchases Compaq authorized dealers resellers and service providers can tell you what backup software combinations are currently available for your computer For a list of Compaq support telephone numbers see Chapter 7 Troubleshooting chapter A USING THE CD ROM DRIVE The CD ROM drive installed on select models of the computer is arandom access read only storage device capable of retrieving data from a removable compact disc which can store as much as 680 megabytes of digital information This computer also supports PD CD rewritable optical media drives and LS 120 diskette drives Reference Guide 4 1 Using the Slot Load To use the slot load CD ROM drive complete the following CD ROM Drive steps 1 Turn on the computer if it is not already on 2 Hold the compact disc by the edges being careful not to touch the flat surfaces of the disc and insert it into the slot
68. ew Hardware icon in the Control Panel and follow the instructions that appear on the screen In Windows NT use the Compaq Computer Setup utility Refer to Chapter 3 Using Compaq Utilities for instructions Solving Hardware Installation Problems Problem Cause Solution A new device is not The Computer Setup Run the Computer Setup utility recognized as part of utility has not been run to the computer system configure the new device You must run Computer Setup after installing an additional diskette drive Refer to Chapter 3 Using Compaq Software for instructions Cable s of new external Ensure that all cables are properly and securely device are loose or power connected and that pins in the cable or cables are unplugged connector are not bent down Power switch of new external Turn off the computer turn on the external device is not turned on device then turn on the computer to integrate the device with the computer system Reference Guide 7 9 Solving Memory Problems Problem System won t boot or does not function properly after installing additional memory modules Out of Memory error If you encounter memory problems some common causes and solutions are listed in the following table Solving Memory Problems Cause Memory module is not the correct type or speed grade for the system Memory configuration may not Solution Replace module with an industry standard 168 pin syncronous DRA
69. fore touching Reference Guide 6 1 CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Refer to Appendix G for more information Open the computer by removing its outside cover Refer to the section Removing the Computer Cover in this chapter for instructions Remove the front bezel if necessary Refer to the section Removing the Front Bezel in this chapter for instructions Remove the riser brace if necessary Refer to the section Removing the Riser Brace in this chapter for instructions Install any optional equipment ISA or PCI expansion board processor upgrade memory drive Refer to the applicable sections of the documentation that comes with the optional equipment for the instructions 7 CAUTION To avoid damaging memory modules do not remove or 6 2 Upgrading the Minitower Computer install the system board with memory modules installed It is not necessary to remove the system board to install or remove memory modules Replace the riser brace if it was removed Replace the front bezel if it was removed Replace the computer cover Reconnect the keyboard and monitor Turn on the monitor computer and any other external devices such as the printer or modem You may need to reconfigure the computer when you
70. g a QuickLock key combination Ctrl Alt L disables the keyboard and the mouse interface If QuickBlank is not activated the application remains in view on the screen but it cannot be accessed To re enable the input device interface and access the application you must enter the Power On Password that you established in Security Management Enabling QuickLock and QuickBlank To enable the QuickLock and QuickBlank features complete the following steps 1 Turn on or restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Wit you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Press the Enter key to bypass the welcome screens and display the main menu 4 Select Computer Setup from the main menu and press the Enter key 5 Select the Built In Devices option 6 Select the Security Management option 7 Locate the QuickLock and QuickBlank items in the Power On Password section and select Enable QuickLock of the Keyboard 8 Select any other QuickLock QuickBlank preferences then select OK to exit the Security Management screen Reference Guide 2 9 For more information about the various screen and configuration options refer to Chapter 8 Using Computer Setup Diagnostics and Other Compaq Software 9 Select File Save Changes and Exit from the menu bar near the top
71. g data for fast access by the processor Depending on the model your computer can be upgraded with an optional 256 kilobyte pipeline burst L2 cache module on the system board increasing total cache memory to 512 Kbytes On Pentium II systems cache is integrated into the processor module and is therefore not upgradeable To install an optional cache module complete the following steps 1 Remove the front bezel and any expansion boards that block access to the processor 2 Remove the two screws from the diskette drive and slide the drive cage back towards the inside of the chassis to release the latches 3 Lift the assembly up to remove it from the chassis 4 Install a 256 kilobyte cache module onto the cache connector Locating the Cache Connector Reference Guide 5 17 Upgrading Graphics Pentium systems feature an embedded S3 Trio064V2 GX Capabilities enhanced 64 bit graphics controller installed with 1 MB SGRAM expandable to 2 MB Pentium II systems feature an embedded Matrox MGA 1064 SG Graphics Accelerator installed with 2 MB SGRAM expandable to 4 MB depending on the model Upgrading the Enhanced 64 bit Graphics Controller The S3 Trio64V2 GX enhanced 64 bit graphics controller is a PCI graphics solution embedded on the system board With 1 MB SGRAM standard it supports resolutions up to 1024 x 768 at 256 colors With an additional 1 MB SGRAM the controller supports resolutions up to 1280 x 1024 at 256 colors
72. gain to access the utility 3 Press Enter to bypass the title and welcome screens The Compaq Utilities menu appears 4 From the Compaq Utilities menu select Computer Setup and press the Enter key 5 Select Built in Devices 6 Select Security Management 7 Click Enable Setup Password and when prompted enter the password twice to set and confirm it 8 Click the Change button to change the Setup Password if desired You must know and enter the current Setup Password in order to change it D Compaq Configuration and Diagnostic utilities are installed in a special partition on the hard drive of the computer Reference Guide 2 5 Entering a Password When the Power On Password is set you must enter it correctly each time the computer is turned on or restarted When the Setup Password is set you must enter it correctly each time you run Computer Setup When the key icon appears on the screen enter your current password D Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon is displayed Try again After three unsuccessful tries you must turn the computer off then on again before you can continue Changing a Password To change the password complete the following steps 1 To change the Power On Password turn on the computer To change the Setup Password turn on the computer and run Computer Setup 2 When the ke
73. he Failsafe Boot Block ROM section of Chapter 3 Using Compag Software for more information Continued Reference Guide 7 5 Solving Display Problems continued Problem Monitor does not function properly when used with energy saver features Garbled characters on the screen mixed with text Video colors are wrong Dim characters Blurry display or requested resolution cannot be set 7 6 Troubleshooting Cause You are using a fixed sync monitor and it won t sync at the resolution chosen Monitor without energy saver capabilities is being used with energy saver features enabled The ANSI SYS driver is not in the CONFIG SYS file This indicates that either the cabling or monitor impedance is incorrect The brightness and contrast controls are not set properly Cables are not properly connected The RGB switch on the back of the monitor is incorrectly set If the graphics controller was upgraded the correct display drivers may not be loaded Solution Be sure that the monitor can accept the same sweep rate as the resolution chosen Disable monitor energy saver feature You may need to add the ANSI SYS driver to the CONFIG SYS file Add the following line to the file DEVICE C ANSI SYS 1 If you are using BNC cables be sure that the Red Green and Blue BNC cables are connected to the corresponding monitor connectors 2 Be sure your monitor s RGB inputs are set to 75 ohms Adj
74. he following measures E Reorient or relocate the receiving antenna m Increase the separation between the equipment and the receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio or television technician for help The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user s authority to operate the equipment Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods to maintain compliance with FCC Rules and Regulations Reference Guide Mouse This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Declaration of Conformity United States Only Canadian Notice Avis Canadien This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this declaration contact Compaq Computer Corporation P O Box 692000
75. he riser brace 2 Remove the heatsink retaining clip by pressing down on the clip s extended tab until it releases from the safety catch 3 Lift the heatsink off the processor 4 Release the original processor from the socket by pulling the handle on the ZIF socket out and upward 5 Lift the processor out of the socket Removing the Pentium Processor Reference Guide 6 11 The handle on the ZIF socket in your computer may not look identical to the handle shown in the drawing All handle types perform the same function 6 Align the new processor so that the single pin on the inside corner of the processor aligns with the single pinhole on the inside corner of the socket 7 Install the processor by lowering it into the ZIF socket 8 Push the handle on the ZIF socket back into place to secure the processor 9 If the processor has a raised center install thermal pad number 243226 001 on top of the processor before installing the heatsink If the processor has a flat center install thermal pad number 184616 002 on top of the processor before installing the heatsink CAUTION Using the wrong thermal pad may cause the processor to overheat or short resulting in failure 10 Install the heatsink and the heatsink retaining clip 11 Set SW2 DIP switches to establish the processor speed appropriately Refer to Appendix E System Board Jumpers and Switches or to the label inside the computer
76. hes voltage between 115 V U S and 230 V to match geographical requirements Connects a serial device such as a serial printer Connects a parallel device such as a parallel printer Connects the keyboard Connects the mouse Connects the computer to any peripheral while the computer is operating Is a fully functional Plug and Play connector Connects a monitor to an embedded graphics controller NOTE CD ROM and audio features are available on select models only 1 8 Computer at a Glance Minitower Rear Panel Connectors Minitower Rear Panel Connectors Ref Component Function o Voltage Select Switch Switches voltage between 115 V U S and 230 V to match geographical requirements Serial Connector Connects a serial device such as a serial printer Parallel Connector Connects a parallel device such as a parallel printer Keyboard Connector Connects the keyboard Mouse Connector Connects the mouse Universal Serial Bus Connects the computer to any peripheral while the computer is Connector operating Is a fully functional Plug and Play connector o Monitor Connector Connects a monitor to an embedded graphics controller Power Cord Connector Connects the computer to an electrical power outlet Continued Reference Guide 1 9 Minitower Rear Panel Components continued Ref Component Microphone Connector Line In Audio Connector oO Line Out Audio Connector Headphone Connector
77. ide a better view of the internal components the riser brace is not shown in this illustration The following sections explain how to install an expansion board processor upgrade additional system memory cache memory graphics memory and an optional drive Reference Guide 6 7 Removing the Riser Before an expansion board can be installed or replaced you Brace must remove the riser brace that holds the expansion riser board To safely remove the riser brace grasp it at both ends and pull it out of the computer chassis Use care when guiding the assembly out of the unit to prevent damaging the boards When reinstalling the riser brace fully seat the expansion riser board attached to the brace into the system board socket to ensure complete electrical contact Removing the Riser Brace 6 8 Upgrading the Minitower Computer Installing an Expansion Board The computer contains five expansion slots which are located on the expansion riser board These consist of Two dedicated PCI expansion slots One PCI ISA shared expansion slot Two ISA expansion slots Five Expansion Slots in the Expansion Riser board To install a PCI or an ISA expansion board complete the following steps 1 Remove the riser brace 2 Locate the correct vacant slot in the expansion riser board 3 Remove the screw from the expansion slot cover then remove the expansion slot cover Removing the Screw and Expansion
78. ilver finish Locating the Mounting Screws D Compaq strongly recommends that only an authorized service provider replace your primary hard drive You must run Computer Setup after installing an additional diskette drive Refer to Chapter 3 Using Compaq Software for instructions 5 20 Upgrading the Desktop Computer Using the Cable Select Feature with Ultra ATA Devices Optional drives are available from Compaq in kits that include a special drive cable The configuration of the drives employs a cable select feature that identifies the drives as device 0 primary drive or device 1 secondary drive The system board determines which drive is device 0 or device 1 based on the way the drives are connected to the special drive cable The device 0 drive is the drive connected to the short segment of the drive cable or that connector closest to the system board the device 1 drive is the drive connected to the long segment of the drive cable The device 0 and device identities are used by the system to distinguish between the two drives The installation requires no jumper setting changes on the existing or optional drives All Compaq drives have the jumpers preset for cable select installation Wit installing a second device on the primary controller you must use an 80 conductor Ultra ATA cable for optimal performance This cable is available as a Compaq option Installing a 5 25 Inch Drive into a 5 25 Inch Drive Bay
79. ing the Front Bezel The front bezel is attached to the computer chassis with release latches that are integrated into the bezel To remove the front bezel complete the following steps 1 From the inside of the chassis push in the release latches and push the side of the bezel out and away from the chassis 2 Rotate the front bezel out from the chassis then slide it to the left 3 Separate the bezel from the chassis Removing the Front Bezel To replace the bezel reverse the above procedure Ensure that the hinge points at the side of the bezel and the release latches are properly positioned before latching the bezel into place Reference Guide 6 5 An Inside View of The following illustration provides an inside view of the main the Computer features of the computer An inside View of the Pentium Computer ps o Interior Components Power supply Internal hard drive Diskette drive CD ROM drive Cache connector Processor Memory module sockets VESA connector O O O O O O O 6 Graphics upgrade socket W To provide a better view of the internal components the riser brace is not shown in this illustration 6 6 Upgrading the Minitower Computer An inside View of the Pentium Il Computer Ref Interior Components Power supply Internal hard drive Diskette drive CD ROM drive Processor Memory module sockets Graphics upgrade socket O O o 6 O e 6 VESA connector W To prov
80. ion can be entered or modified in Computer Setup and is protected by the Setup Password Drive and media security features control access to the information stored on the computer and can prevent unauthorized transfer of data to a diskette drive or other removable storage media Device disabling features can prevent unauthorized transfer of data over fax modems serial ports parallel ports USB ports or infrared ports QuickLock QuickBlank lets you disable the keyboard and mouse interface and optionally blank the screen while applications are running Reference Guide 2 1 Physical Security The cable lock provision can be used with a padlock to help prevent theft or unauthorized access to internal components such as processor and memory For additional security the cable lock provision can be used with a cable and padlock to secure the computer to a fixed object Installing the Cable Lock Provision To install the cable lock provision complete the following steps Your computer may already have the cable lock provision installed Remove one thumbscrew from the rear of the computer Use a flat bladed screwdriver if needed Separate the pieces of the security bracket by bending the metal where the three pieces join Insert the tang of the narrow bracket into the slot and slide the u shaped bracket between it and the system unit cover then install the self tapping screw included in the cable lock kit
81. ize downtime in concert with Compaq Insight Management Agents ECC Fault Prediction and Prefailure Warranty When the computer encounters an excessive number of error checking and correcting ECC memory errors the screen displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory modules allows you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on all Compaq Deskpro personal computers W To use this feature you must replace the standard DIMMs with ECC DIMMs Monitor Fault Diagnosis Certain new Compaq monitors detect when the operating temperature exceeds the normal range or when a hardware fault occurs Hardware faults may include the following Power voltage out of range Power current out of range Horizontal deflection Vertical deflection I O controller operation failure If the monitor detects one of these conditions the computer will send an alert over the network to the system administrator Proactive Backup Proactive Backup software initiates a tape or PD CD backup upon receiving notice of an impending SMART II hard drive failure The Seagate Backup Exec SMART Client works with Seagate Backup Exec tape backup software on the server or with Seagate Backup Exec software supporting the PD CD
82. ize unplanned downtime When a fault occurs the computer displays a Local Alert message containing a description of the fault and any recommended actions You can then view current system health by using Compaq Insight Personal Edition If the computer is connected to a network managed by Compaq Insight Manager or other SNMP based management products e g HP OpenView or IBM Tivoli TME10 NetView the computer also sends a fault notice to the network management application SMART II Hard Drive Fault Prediction 3 18 Using Compaq Software The SMART II hard drive monitors hard drive activity to predict failures before they occur Fault prediction and failure indication parameters such as abnormal variations in spinup and seek times or non correctable read and write errors are tracked to determine the hard drive condition Should these errors become significant the computer displays a warning message The warning gives you time to back up the hard drive and replace it prior to experiencing downtime or loss of data The Prefailure Warranty for SMART II hard drives allows you to replace these drives free of charge before the drives fail SMART II hard drives are compliant with the Small Form Factor Committee Specification for Self Monitoring Analysis and Reporting Technology SMART Version II SMART is the industry standard technology pioneered by Compaq and originally called IntelliSafe that allows you to prevent data loss and minim
83. lution enables customers to manage and control ongoing software maintenance costs The UDM is available on the Support Software CD for Compaq Desktop Portable and Workstation Products and the Compaq World Wide Web site www compaq com Reference Guide 3 29 Integration Management Integration Management features include E Desktop Management Interface m Compaq Insight Manager and the Insight Management Agents E Compaq Desktop Management Solutions Partners Program m Systems Management Partners Program Desktop Management Interface The Desktop Management Task Force DMTF is an industry body created in 1992 with the goal of standardizing systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers hardware and software instrumentation that supports the DMI standard For more information on configuring the DMI software refer to the online Intelligent Manageability Guide Compaq Insight Manager and the Insight Management Agents Using the industry standard Simple Network Management Protocol SNMP found in Microsoft Windows 95 and Windows NT Workstation Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager Compaq Insight Manager allows the LAN administrator to remotely view AssetControl data configuration d
84. mbols and Conventions preface USING THIS GUIDE This Reference Guide includes general information about your computer troubleshooting and diagnostics information and technical specifications The following format conventions distinguish elements of the text throughout this guide Computer models featuring the Intel Pentium processor with MMX technology will be referred to as Pentium systems Computer models featuring the Intel Pentium II processor will be referred to as Pentium II systems m When keys must be pressed at the same time the action is represented by the key names and the plus symbol For example Ctrl Alt Delete m The names of files are presented in uppercase italic type as shown here FILENAME m The names of commands folders or directories are presented in uppercase type as shown here COMMAND or DIRECTORY Commands that are to be entered at the system prompt are shown on a separate line m When you are asked to type something without pressing the Enter key you are directed to type the information m When you need to type information and press the Enter key you will be directed to enter the information m When you need to make a selection with a mouse you will be directed to select or click the information Reference Guide ix Environmental Commitment x Using This Guide The following words and symbols mark special messages throughout this guide A N WARNI
85. media then click Media Player Refer to the Microsoft operating system documentation included with the computer or to the Media Player online help for more information amp Some software compact discs take control of the keyboard If this occurs adjust the sound before starting the software Reference Guide 4 3 CD ROM Drive Precautions 4 4 Using the CD ROM Drive Do not move the drive during operation This may cause it to malfunction during reading Avoid exposing the drive to sudden changes in temperature as condensation may form inside the unit If a sudden temperature change does occur wait approximately one hour prior to operating the unit otherwise it may malfunction while reading Avoid placing the drive in a location that is subject to high humidity extreme temperatures mechanical vibration or direct sunlight Installation Sequence chapter 5 UPGRADING THE DESKTOP COMPUTER This chapter explains how to remove the computer cover and install the following optional upgrade and replacement equipment or firmware Expansion board Processor upgrade System memory Cache memory Graphics memory Optional drive The chapter also includes information about when to reconfigure the computer to ensure that the newly installed equipment is recognized by the computer To familiarize you with the process a summary of the installation and configuration sequence begins this chapter It is very important that y
86. menu appears 3 2 Using Compaq Software The Compaq Utilities menu offers the following options Computer Setup Computer Setup Computer Checkup TEST View System Information INSPECT Create a Diagnostics Diskette Exit Use Computer Setup To change factory default settings To set the system date and time To set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices To modify the boot order of bootable devices such as hard drives diskette drives CD ROM drives or PD CD drives To enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot Quick Boot can be enabled to 1 always Quick Boot default 2 periodically Full Boot from every 1 to 31 days or 3 always Full Boot To enable or disable Network Server Mode which allows for restarting from the hard drive or network when the keyboard is disabled To select Clean or Descriptive mode for displaying Power On Self Test POST messages Clean mode suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Descriptive mode during POST press any key To establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted To en
87. min 0182 572366 64 9 307 3969 22 07 20 20 22 07 20 20 22 630 3535 22 630 3535 1 412 8400 1 412 8460 095 967 1700 095 967 1700 continued Worldwide Telephone Numbers continued Location Country Code Singapore General Information Customer Support Center PaqFax South Africa General Information Technical Support Spain General Information 34 Technical Support 34 Sweden General Information 46 Sales Information 46 Technical support key accounts 46 Technical support charged calls FaqPax hamtfax 46 QuickLine BBS 46 Switzerland InfoLine Presario Hotline Equipment Hotline Desktop and Notebooks Systems Hotline Server and Internetworking Products QuickLine Bulletin Board Ordering Backup Software Toll free domestic telephone number Telephone Number 65 753 6688 65 750 3030 65 750 4514 27 11 728 6999 27 11 728 6999 902 10 14 14 1 640 1302 8 703 5200 8 703 52 40 Tone 1 8 703 52 40 Tone 2 0729 36 20 00 8 703 52 25 8 703 52 20 0844 844 111 157 64 00 SFr 3 13 min 01 838 22 22 German 01 838 22 23 French 01 838 22 22 German 01 838 22 23 French 01 8 38 24 21 0800 556 206 continued Reference Guide 7 19 Worldwide Telephone Numbers continued Location Country Code Telephone Number Taiwan General Information Technical Support Email Address taiwan netgate compaq com Thailand General Information Unite
88. moisture Using cleaning products may discolor or damage the finish m Visible debris underneath or between the keyboard keys may be removed by vacuuming or gentle shaking m Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen as liquid may seep into the housing and damage internal components Occasionally clean the air vents on the front and back of the computer Lint and other foreign matter can block the vents and limit the airflow Security Features chapter P PROTECTING INFORMATION ON THE COMPUTER Security features built into the Compaq Deskpro 2000 Series of Personal Computers provide solutions for a variety of potential security problems Physical security features such as the cable lock provision help prevent theft or unauthorized access to internal components such as processor and memory Passwords help prevent unauthorized configuration changes and access to information stored on the computer or the network DIMM memory module configuration changes will trigger local and remote alert messages providing timely notice of unauthorized additions changes or removals This feature is supported on all Compaq DIMM memory modules and others that comply with the DIMM Serial Presence Detect SPD standard The Ownership Tag displays ownership information during system restart The Ownership Tag informat
89. nformation on static electricity contact your Compaq authorized dealer reseller or service provider appendix H INSTALLING A NEW BATTERY When your computer no longer automatically displays the correct date and time it may mean the battery providing power to the real time clock needs to be replaced Battery life is usually about five to ten years under normal use Use Compaq replacement battery 160274 001 or a comparable 600 milliamp alkaline 4 5 volt battery W itis important to make a set of backup diagnostics diskettes before you install a new battery Df you are using a non Compaq hard drive it is important to take the following steps before installing the battery 1 Run the Computer Setup utility and observe the drive type that is displayed in the System Configuration summary 2 Ifthe drive type number is 65 or 66 make a note of the drive parameters cylinders heads sectors per track You can view these parameters using Computer Setup Built In Devices Storage or Compaq Enhanced Insight Personal Edition Diagnostics for Windows Refer to Chapter 3 Using Compaq Software for more information on using these utilities It is important to record these parameters on paper before continuing 3 When you have completed the battery installation you may need to run Computer Setup and use the drive parameters noted earlier to reconfigure your system To install the new battery complete the following steps Do
90. ng information on the disk Connects a headphone to the CD ROM drive Increases and decreases the CD ROM headphone volume Turns on when the CD ROM drive is reading information from the compact disc Continued Minitower Front Panel Components continued Ref Component Function Diskette Eject Button Ejects a diskette CD ROM Slot Holds the compact disc CD ROM Eject Button Opens and closes the CD ROM tray NOTE CD ROM and audio features are available on select models only i WARNING This equipment is designed for connection to a grounded earthed outlet The grounding type plug is an important safety feature To avoid the risk of electrical shock or damage to the equipment do not disable this feature Reference Guide 1 7 Rear Panel Connectors Desktop Rear Panel Connectors Desktop Rear Panel Connectors Component Power Cord Connection Microphone Connector Line In Audio Connector soo 912 Line Out Audio Connector Headphone Connector Voltage Select Switch Serial Connector Parallel Connector Keyboard Connector Mouse Connector eg S Universal Serial Bus Connector Monitor Connector Function Connects the computer to an electrical power outlet Connects a microphone for recording sound and voice Connects an audio input device Connects an external audio output device such as powered speakers or a cassette tape recorder Connects headphones Switc
91. ns on the screen 4 To restore the Replicated Setup select File Restore System Configuration from the menu bar and follow the instructions on the screen For help on specific features provided by the Computer Setup click Help Power Management Use the Power Management option in Computer Setup to enable customize or disable the System Standby Timeout System Standby shuts down certain components of the computer when they are not in use saving energy without having to shut down the computer amp When using Windows 95 disable monitor timeouts in Computer Setup first then establish the settings in Windows 95 to avoid potential conflicts Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties Enhanced Support Software CD and World Wide Web Site Compaq engineers rigorously test and debug software developed by Compaq and third party suppliers and develop operating system specific support software to ensure the highest level of performance compatibility and reliability for Compaq personal computers When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run any of the following operating systems on your computer you must install corresponding Compaq device drivers and utilities
92. nter printer problems refer to the documentation that came with your printer and to the common causes and solutions listed in the following Solving Printer Problems Printer oe Problems Problem Cause Printer will not print The correct printer drivers for your application are not installed If you are on a network you may not have made the connection to the printer Printer will not turn on The cables may not be connected properly The correct printer drivers for your application are not installed Prints garbled information The cables may not be connected properly Printer is off The printer may be out of paper line 7 8 Troubleshooting Printer is not turned on and online Solution Turn the printer on and make sure it is online Install the correct printer drivers for your application Make the proper network connections to the printer Reconnect all cables and check the power cord and electrical outlet Install the correct printer driver for your application Reconnect all cables Select online Solving You may need to reconfigure the computer when you add or remove Hardware hardware If you install a Plug and Play device Windows automatically Installation recognizes the device and configures the computer If you install a non Probl Plug and Play device you must reconfigure the computer after roblems completing installation of the new hardware In Windows 95 double click the Add N
93. ntinued Reference Guide 1 13 Compag Enhanced Keyboard Features and Functions continued Ref 6 Key Scroll Lock Pause Num Lock Light Caps Lock Light Scroll Lock Light Ctrl Windows Logo Keys Alt Space Bar Windows Application Key Editing Keys Arrow Keys Numeric Keypad Ctrl Alt Delete 1 14 Computer at a Glance Function When the Scroll Lock light is on it prevents the screen from scrolling in some spreadsheet applications Temporarily suspends screen scrolling or some operations When the Num Lock light is on the numeric keypad is activated and the arrow keys are deactivated The arrow keys to the left of the keypad perform the same functions as the arrow keys on the keypad When the Caps Lock light is on all letters typed are capitalized When the Scroll Lock light is on the display will advance a line at a time Function is application specific Ctrl is typically used in combination with another key or keys Opens the Windows Start menu Function is application specific when used in combination with another key Function is application specific Alt is typically used in combination with another key Moves the cursor forward one space Opens a context menu for the software program you are using Insert delete Home End Page Up and Page Down Pressing the key will perform the stated function Pressing the left or right arrow keys will move the cursor one
94. ocessor and memory m Setup and Power On Passwords help prevent unauthorized access to information stored on the computer or the network m DIMM memory module configuration changes will trigger local and remote alert messages providing timely notice of unauthorized additions changes or removals This feature is supported on all Compaq DIMM memory modules and others that comply with the DIMM Serial Presence Detect SPD standard Configuration Management The Ownership Tag displays ownership information during system restart The Ownership Tag information can be entered or modified in Computer Setup and is protected by the Setup Password Drive and media security features control access to the information stored on the computer and can prevent unauthorized transfer of data to a diskette drive or other removable storage media e g floppy LS 120 PD CD These features can also prevent startup from the removable media drives Device disabling features can prevent unauthorized transfer of data over fax modems serial ports parallel ports or infrared ports QuickLock and QuickBlank can be set to lock the keyboard and or blank the monitor screen when the PC goes into low power mode Security management settings can be viewed locally using Compaq Insight Personal Edition or remotely using Compaq Insight Manager Configuration Management features include Remote ROM Flash Remote Security Management Replicated Setup Enhan
95. of the computer An Inside View of the Pentium Computer 5 6 Upgrading the Desktop Computer S 6 O J Interior Components Expansion slots Riser card brace Power supply CD ROM drive Diskette drive Internal hard drive Cache connector Processor Memory module sockets VESA connector Graphics upgrade connector An Inside View of the Pentium II Computer 9 9 O 7 Interior Components Expansion slots Riser card brace Power supply CD ROM drive Diskette drive Internal hard drive Processor Memory module sockets Graphics upgrade connector VESA connector Reference Guide 5 7 Installing an The computer contains the following five expansion slots three Expansion Board slots are located on one side of the expansion riser board and two slots are located on the other side of the expansion riser board One PCI ISA expansion slot on the outboard side of the riser board in the uppermost position Two ISA expansion slots on the outboard side of the riser board Two dedicated PCI expansion slots on the inboard side of the riser board Five Expansion Slots on the Desktop Computer To install an expansion board on the inner side of the expansion riser board complete the following steps 1 Locate the correct vacant slot on the expansion riser board 2 If you are installing an expansion card on the expansion riser board side with two expansion slots
96. on and Compaq Configuration and Diagnostic Utilities provide Diagnostic Utilities information you will need about the computer system if you need assistance from Compaq Customer Support These utilities can also be used m To change factory default settings and to set or change the system configuration which may be necessary when you add or remove hardware m To determine if all of the devices installed on the computer are recognized by the system and functioning properly m To determine information about the operating environment of the computer m To solve system configuration errors detected but not automatically fixed during the Power On Self Test POST m Toestablish and manage passwords and other security features To establish and manage energy saving timeouts To back up or upgrade the diagnostic software Using the Compaq Utilities Menu To access the Compaq Utilities menu complete the following steps 1 Turn on or restart the computer by pressing Ctrl Alt Delete at the same time Do not restart your computer using Ctrl Alt Delete while in Windows Instead exit Windows then restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Wit you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Press Enter to bypass the title and welcome screens The Compaq Utilities
97. or service provider The voltage select switch feature on the computer permits it to operate from any line voltage between 100 to 120 volts AC or between 200 to 240 volts AC The power cord set flexible cord or wall plug received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your Compaq authorized reseller or service provider General Requirements A 6 Agency Regulatory Notices The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 5 00 feet 1 5 m and a maximum of 9 75 feet 3 0 m All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with appliance inlet on the rear of the unit Country Specific If you encounter some minor problem with your computer Requirements monitor or software refer to the following list of general suggestions before taking further action Power Cord Set
98. or Speed Switch SW1 Processor S1 S2 S3 S4 Speed 66 166 OFF ON ON ON 66 200 OFF ON OFF ON 66 233 OFF ON OFF OFF SPH Da Cat Location of the SW1 DIP Switches on the Pentium System Board E 2 System Board Jumpers and Switches The following table shows the SW2 DIP switch settings used for the 233 MHz Pentium II processor and the settings needed when replacing the standard processor with a Pentium II processor running at 266 MHz or 300 MHz Setting Processor Speed Switch SW2 Processor S1 S2 s3 S4 Speed 66 233 ON ON OFF OFF 66 266 ON OFF ON ON 66 300 ON OFF ON OFF TT EENEN naana Location of the SW2 DIP Switches on the Pentium II System Board Refer to the label inside the computer for more detailed setting information Reference Guide E 3 Setting Power On If you forget your Power On Password you will need to disable Password Jumpers it by setting the appropriate jumper on the system board 1 Locate the appropriate jumper For Pentium systems this jumper is labeled E6 For Pentium II systems it is labeled P2 By default the Power On Password is enabled meaning there is a plug on pins 5 and 6 wl ea bal 4 Locating the E6 Jumper on the Pentium System Board EST erien T oo n A i Locating the P2 Jumper Pins 5 7 on the Pentium II System Board 2 To disable the Power On Password move the plug from pins 5 and 6 to pins 6 and 7 3 To set a new Power On Password pu
99. or an information message Some examples of information messages follow A number indicating the amount of memory in your system A gt or A This is a prompt indicating that you are working from the diskette drive drive A C gt or C This is a prompt indicating that you are working from the hard drive drive C Solving Minor Problems Problem Computer won t turn on Computer doesn t auto matically display the date and time You may be able to easily resolve the minor problems described in this section If a problem persists and you are unable to resolve it yourself contact your Compaq authorized dealer or reseller Solving Power Problems Cause Computer is not connected to an external power source Cables to the external power source are unplugged A PCI or ISA card that has been installed is defective RTC real time clock battery may need to be replaced Battery life is approximately 5 years Solution Connect to an external power source Ensure that cables connecting the computer and the external source are plugged in properly Remove any adapter card that was just installed Replace the RTC battery Refer to Appendix H Installing a New Battery for installation instructions or contact your Compaq authorized dealer or reseller for RTC battery replacement Reference Guide 7 3 Solving Disk Problems following table Common causes and solutions for disk problems are lis
100. ou follow the sequence of steps to ensure the proper installation of any optional equipment 1 If the computer is already on turn it off and disconnect the power cord from the wall Disconnect the keyboard monitor and any other external equipment connected to the computer WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching Reference Guide 5 1 10 11 12 5 2 Upgrading the Desktop Computer CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object Refer to Appendix G for more information Open the computer by removing its outside cover Refer to the section Removing the Computer Cover in this chapter for instructions Remove the front bezel if necessary Refer to the section Removing the Front Bezel in this chapter for instructions Remove the drive cage if necessary Refer to the section Removing the Drive Cage in this chapter for instructions Install any optional equipment ISA or PCI expansion board processor upgrade memory or drive Refer to the applicable sections of the documentation that comes with the optional equipment for the instructions Replace the drive cage if it was removed Replace the front bezel if it was removed Replac
101. p or Windows NT or Port Address Assignment Conflict 612 Secondary 2S Configuration error Windows 95 utilities Run Computer Setup or Windows NT or Floppy Port Address Windows 95 utilities Assignment Conflict 912 The Computer Cover Has Been Removed Since Last System Start Up 1151 System Board 2S None Both external and internal Run Computer Setup or Windows NT or Comm Port 1 Address Assignment Conflict 1720 SMART Hard None serial ports are assigned to COM1 Hard drive is about to fail Windows 95 utilities Backup contents and replace hard Drive detects imminent failure L Long S Short drive continued Reference Guide C 3 Power On Self Test Messages continued Message 1152 System Board Comm Port 2 Address Assignment Conflict 1721 SMART SCSI Beeps 2S None Probable Cause Both external and internal serial ports are assigned to COM2 Hard drive is about to fail Recommended Action Run Computer Setup or Windows NT or Windows 95 utilities Backup contents and replace hard Hard Drive detects imminent failure 1771 Primary Disk 2S Internal and external hard drive Run Computer Setup or Windows NT or Port Address Assignment Conflict 1772 Secondary 2S drive controllers are both assigned to the primary address Internal and external hard Windows 95 utilities Run Computer Setup or Windows NT or Disk Port Address A
102. quirements The syntax and keys that you use for changing or deleting your passwords depend on the keyboard that came with your computer To determine which delimiter key is required for changing or deleting your passwords locate your keyboard in the table below National Keyboard Delimiter Characters Arabic Greek Slovakian Belgian Spanish BHCSY Swedish Finnish Brazilian Swiss Chinese Taiwanese Czech Thai Danish Turkish French U K English French U S English Canadian Bosnia Herzegovina Croatia Slovenia and Yugoslavia Advanced Security The following additional security features are provided by Man agement Computer Setup available from the Compaq Utilities menu displayed when you press F10 at computer startup Disable removable media Disable removable media boot ability Disable removable media write Disable serial port Disable parallel port Disable USB port Ownership Tag QuickLock QuickBlank 2 8 Protecting Information on the Computer QuickLock QuickBlank QuickLock QuickBlank lets you disable the keyboard and mouse interface and optionally blank the screen while applications are running W To enable QuickLock QuickBlank you must first establish a Power On Password Refer to the section Establishing a Power On Password earlier in this chapter for instructions When QuickLock and QuickBlank are enabled through the Security Management option in Computer Setup enterin
103. r Setup or Windows NT or Windows 95 utilities 1 Run Computer Setup or Windows NT or Windows 95 utilities Replace the memory module s if any Replace system board continued Reference Guide C 1 Power On Self Test Messages continued Message Beeps 203 Memory None Address Error 205 Memory Error None 206 Secondary None cache controller failure 207 ECC corrected 25 single bit error 213 Incompatible 2S DIMM Module in DIMM Socket s X Xas 301 Keyboard Error None 301 Keyboard Error None or Test Fixture Installed 303 Keyboard None Controller Error 304 Keyboard or None System Unit Error 402 Monochrome 1L 2S Adapter Failure L Long S Short C 2 Error Messages Probable Cause RAM failure Cache memory error processor cache Cache memory controller or RAM failure Single Bit ECC error A DIMM module in DIMM socket identified in the error message is missing critical SPD information or is incompatible with the chipset Keyboard failure Keyboard failure I O board keyboard controller Keyboard failure Monochrome display controller Recommended Action 1 Run Computer Setup or Windows NT or Windows 95 utilities 2 Replace the memory module s if any 3 Replace system board Run the Configuration and Diagnostics utilities Run the Configuration and Diagnostics utilities Replace DIMM if error persists Replace the DIMM with a module conforming to
104. r to perform these tasks remotely on multiple computers results in consistent deployment of and greater control over Deskpro security parameters over the network It also results in greater productivity and lower total cost of ownership The Deskpro 2000 must be powered on to take advantage of Remote ROM Flash Use of Remote ROM Flash requires an established setup password Remote Security Management is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters 2 System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Deskpro personal computers For more information on enabling Remote Security Management refer to the online Remote Management Administrator s Guide Replicated Setup The Replicated Setup feature gives an administrator the ability to easily copy one Deskpro Setup configuration to other Deskpro computers of the same model This allows for faster more consistent configuration of multiple Deskpro computers Using Replicated Setup To use Replicated Setup in Computer Setup complete the following steps 1 Access Computer Setup from the Compaq Utilities menu 2 Use Computer Setup to select the settings for the Replicated Setup 3 26 Using Compaq Software 3 Select File Save System Configuration from the menu bar and follow the instructio
105. re not blocked and cooling fan is running Run Computer Setup None Reflash the ROM using a ROMPaq diskette Refer to the Failsafe Boot Block ROM section of Chapter 3 Using Compaq Software for more information L Long S Short Reference Guide C 5 appendix D CONNECTOR PIN ASSIGNMENTS Keyboard Interface Connector and Icon Pin Signal Data Unused Ground 5V Clock Unused oa FW N Pointing Device Interface Connector and Icon Pin Signal 2 E Data Unused Ground 5V Clock Unused oa A UO N Reference Guide D 1 Parallel Interface Connector and Icon Pin Signal 1 Strobe Os i 5 aE BIKO 3 Data Bit 1 TS 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 Paper End 13 Select 14 Auto Line Feed 15 Error 16 Initialize Printer 17 Select In 18 Signal Ground 19 Signal Ground 20 Signal Ground 21 Signal Ground 22 Signal Ground 23 Signal Ground 24 Signal Ground 25 Signal Ground D 2 Connector Pin Assignments Serial Interface Connector and Icon Pin Signal lOlOl Carrier Detect Receive Data Transmit Data Data Term Ready Ground Data Set Ready Request to Send Clear to Send oO AON DO oa FW N Ring Indicator Universal Serial Bus USB Connector Connector and Icon Pin Signal VCC Cable power
106. reen amp When the CMOS jumper is removed your password will become invalid because the password is stored in the configuration memory You will need to reset your password E 6 System Board Jumpers and Switches appendix Fy SHIPPING YOUR COMPUTER To prepare the computer for shipping follow these guidelines 1 Back up the hard drive files onto diskettes or onto an external hard drive or other external storage device if available To prevent data loss do not expose your backup diskettes to electrical or magnetic impulses Remove all diskettes from the the diskette drives remove the CD from the CD ROM drive if any Turn off the computer and external devices Disconnect the power cord from the electrical outlet then from the computer Disconnect your printer and any other external devices from their power sources then from the computer amp Make sure all boards are seated properly in the expansion slots 6 with their retaining screws in place before shipping the computer Pack the computer in its original packing box or in similar packaging with sufficient packing material to protect it amp For environmental nonoperating temperature ranges refer to Appendix B Specifications Reference Guide F 1 appendix G ELECTROSTATIC DISCHARGE A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may red
107. rs table D if you take your computer to a Compaq authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance General Information Numbers Product information technical assistance and the location of your nearest Compaq authorized dealer reseller or service provider Technical Support Numbers Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting Customer Support Numbers Information on service and support programs including warranty product catalogs and white papers PaqFax Numbers Automatic facsimile response system for technical and product specific information that is transmitted to any fax machine PaqFax is available 24 hours a day BQ Telephone numbers are subject to change without notice Reference Guide 7 13 Worldwide Telephone Numbers Location Argentina General Information Technical Support Australia General Information Technical Support PaqFax Austria General Information Technical Support Ordering Backup Software Belgium Luxemburg General Information Compaq Care Center Compaq Care Center Fax General Fax FaxPaq BBS Ordering Backup Software Ordering Backup Software Fax Brazil General Information Toll free domestic telephone number
108. ssignment Conflict 1780 Disk 0 Failure None drive controllers are both assigned to the secondary address Hard drive format error Windows 95 utilities Run the Configuration and Diagnostics 1781 Disk 1 Failure None Hard drive format error utilities Run the Configuration and Diagnostics 1782 Disk Controller None Hard drive circuitry error utilities Run the Configuration and Diagnostics Failure 1790 Disk 0 Failure None Hard drive error or wrong utilities Run the Configuration and Diagnostics 1791 Disk 1 Failure None drive type Hard drive error or wrong utilities Run the Configuration and Diagnostics 1792 Secondary None drive type Hard drive circuitry error utilities Run the Configuration and Diagnostics Disk Controller Failure 1793 Secondary None Hard drive circuitry error utilities Run the Configuration and Diagnostics Controller or Disk Failure L Long S Short C 4 Error Messages utilities continued Power On Self Test Messages continued Message Beeps Probable Cause 1800 Temperature None Internal temperature exceeds Alert specification Invalid Electronic None Electronic serial number has Serial Number become corrupted Audible 2S Power on successful Failsafe Boot Block 1L 3S System ROM is bad system ROM is running in Failsafe Boot Block mode Recommended Action Check that computer air vents a
109. stem Windows version 3 16 Using Compaq Software Using Compag Insight Personal Edition To use Compaq Insight Personal Edition Diagnostics for Windows complete the following steps 1 Double click the Compaq Insight Personal Edition icon located in the Control Panel The screen displays an overview of the computer hardware and software 2 For specific hardware and software information select a category from the Category menu or from the toolbar W As you move your cursor over the toolbar icons the corresponding category names appear near the cursor 3 To display more detailed information in a selected category click More in the Information Level box D Categories or items of information displayed by Compaq Insight Personal Edition are similar to but may vary slightly from the information presented in View System Information INSPECT 4 Review print and if necessary discuss this information with your authorized Compaq reseller or service provider Q To print the information click File then select Print Select one of the following options Detailed Report All Categories Summary Report All Categories or Current Category Click OK to print the report you selected 5 To exit Compaq Insight Personal Edition click File then click Exit Reference Guide 3 17 Fault Management Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minim
110. t List All Modes and choose a mode from the list of valid modes Click OK for the changes to take effect 8 Click Test to test the changes made to the display settings 9 Click Yes if the test bitmap was properly displayed 10 Click OK for the changes to take effect amp The resolution and color palettes supported depend upon your graphics controller and monitor type To display driver information click the Compaq tab Configuring Your Monitor Type and Display Using the MGA PowerDesk Utilities 3 12 Using Compaq Software To install the MGA PowerDesk utilities double click on the MGA PowerDesk Setup icon located on the Windows NT desktop Follow the prompts to complete installation To install the MGA PowerDesk utilities you must have Administrator rights If you do not have Administrator rights call your Network Administrator and request support for installing the MGA PowerDesk utilities If you have a Plug and Play monitor a Plug and Play DDC button is selected when MGA PowerDesk is first installed In this case your monitor automatically determines its correct settings If you don t have a Plug and Play monitor a Default monitor 60 Hz button is selected when you first install MGA PowerDesk Use MGA monitor selection to inform the MGA display driver of the monitor s capabilities You can also use MGA monitor selection if you have a Plug and Play monitor but don t want to use the default settings 1
111. t or lint from inside The cage contains rollers like those on a tape recorder Use a cotton swab and tape head cleaner to wipe off any oil on these surfaces Turn the rollers to clean all surfaces Put the ball back into the mouse and close the mouse ball cover Plug the mouse cable into the computer Follow these suggestions to protect your computer and monitor Operate the computer on a sturdy level surface such as a desk or table Leave a three inch 7 6 cm clearance at the back of the system unit and above the monitor to permit required airflow Never restrict the airflow into the computer by blocking the front vents or air intake Do not place the keyboard with the keyboard feet down directly against the front of the unit as this will restrict the airflow Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold For information about the recommended temperature and humidity ranges for your computer refer to Appendix B Specifications Keep liquids away from the computer and keyboard Never cover the ventilation slots on the monitor with any type of material Reference Guide 1 17 1 18 Computer at a Glance For the following suggestions be sure the computer is turned off m Clean the exterior of the computer the monitor casing and the outer surfaces of the keyboard with a soft cloth dampened with water as needed Wipe with a soft lint free cloth to remove any
112. t the plug from pins 6 and 7 to pins 5 and 6 then reestablish the password using the Security Management feature in Computer Setup E 4 System Board Jumpers and Switches Clearing Configuration Memory The computer s configuration memory CMOS may occasionally be corrupted by static electricity This happens very rarely When it does occur it is usually due to software or hardware that is not executing accurately or by adding or removing expansion boards to or from the computer If the computer s configuration memory becomes corrupted it is necessary to clear the configuration memory To clear and reset the configuration memory W Be sure your computer is powered off before beginning this procedure 1 Locate the appropriate jumper For Pentium systems this jumper is labeled E8 For Pentium II systems it is labeled P2 2 Remove the plug from pins 1 and 2 place it on pins 2 and 3 then return it to pins 1 and 2 al m Lea fl al Locating the E8 Jumper on the Pentium System Board MEIHE Tene ey Locating the P2 Jumper Pins 1 3 on the Pentium II System Board Reference Guide E 5 3 Replace the cover and tighten the thumbscrews on the rear panel 4 Turn the computer on 5 Run the Computer Setup utility to reconfigure the system Refer to Chapter 3 Using Compaq Utilities If the system configuration is incorrect your computer may not work properly and you may receive error messages on the sc
113. ted in the You must run Computer Setup after installing an additional diskette drive Refer to Chapter 3 Using Compaq Software for instructions Solving Disk Problems Problem Cause Diskette drive light stays on Diskette is damaged Diskette is incorrectly inserted Drive button is not pushed in Software program is damaged Drive cable is not properly connected Diskette drive cannot Diskette is not formatted write to a diskette Diskette is write protected Writing to the wrong drive Not enough space is left on the diskette Diskette write control is enabled 7 4 Troubleshooting Solution In Windows 95 run Scan Disk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows NT run Scan Disk Click Start gt Programs gt DiskTools gt ScanDisk Remove diskette and reinsert Push in drive button Check the program diskettes Reconnect drive cable Format the diskette Use another diskette or remove the write protection Check the drive letter in your path statement Use another diskette Check your security feature settings Continued Solving Disk Problems continued Problem A problem has occurred with a disk transaction Diskette drive cannot read a diskette Drive not found Nonsystem disk message Solving Display Problems Problem Blank screen Cause The directory structure is bad or there is a problem
114. ter the Asset Tag or property identification number assigned by your company to this Deskpro Reference Guide 3 3 m To enable power on password prompting during system restarts warm boots as well as during power on m To establish a setup password that controls access to Computer Setup and the settings described in this section To enable or disable serial USB or parallel ports To enable or disable QuickLock and QuickBlank features To enable or disable removable media boot ability To enable or disable removable media write control To solve system configuration errors detected but not automatically fixed during the Power On Self Test POST m To perform a Replicated Setup by saving system configuration information on diskette and restoring it on one or more computers You may need to reconfigure the computer when you add or remove hardware If you install a Plug and Play device Windows automatically recognizes the device and configures the computer If you install a non Plug and Play device you must reconfigure the computer after completing installation of the new hardware In Windows 95 double click the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen In Windows NT use the Compaq Computer Setup utility The main screen of Computer Setup includes two buttons Built in Devices and Add in Devices The following tables list and describe the options available under each of
115. the two buttons Built In Devices Button Configuration Option Description Video Driver and resolution Lists driver and current resolution settings Storage Diskette drive Specify diskette drive types Enable second diskette drive Continued 3 4 Using Compaq Software Built In Devices continued Button Input Devices Security Management System Information Configuration Option Removable media IDE Devices SCSI Devices Boot Order Keyboard Mouse Game Port Power On Password Setup Password USB Processor System Parameters Bus Priority Quick Boot POST Messages Description Disable boot ability and or disable write ability Lists detected IDE devices Lists detected SCSI devices Specify device boot order Type and IRQ settings Specify Num Lock state at power on Type and IRQ settings Enable game port Enable power on password Specify prompting for power on password Enable QuickLock QuickBlank Enable setup administrator password Disable USB connectors Lists CPU type maximum speed and presence of coprocessor Lists Asset Tag and serial number Specify Ownership Tag Specify ISA or PCI bus priority Enable Quick Boot Specify interval for periodic full boot Specify Clean or Descriptive mode for POST messages Continued Reference Guide 3 5 Built In Devices continued Button Communications Power Management Button ISA Boards PCI Boards 3
116. to ensure all features are supported and functioning properly E Microsoft Windows 3 1 m IBM OS 2 Reference Guide 3 27 3 28 Using Compaq Software m A version of Microsoft Windows 95 or Microsoft Windows NT Workstation that is different from the version included with your computer Compaq has made the task of locating accessing evaluating and installing the latest support software easier There are three methods you can use to access support software m You can order the Support Software CD for Compaq Desktop Portable and Workstation Products This compact disc contains the latest device drivers utilities and flashable ROM images needed to run MS DOS Microsoft Windows 3 1 Windows 95 Windows NT Workstation and IBM OS 2 on your Compaq commercial desktop product m You can download the software from the Compaq World Wide Web site www compaq com Both the CD and the web site include The Locator with Decision Support a comprehensive listing of the device drivers utilities flashable ROM images and more categorized by operating system personal computer family and model for easy retrieval Decision Support provides detailed information for each piece of support software including descriptions features enhancements dependencies and update criticalities m You can purchase backup diskettes If you choose to purchase the Support Software CD you have two options m You can purchase a single CD ROM that gives
117. uce the life expectancy of the device Preventing To prevent electrostatic damage observe the following Electrostatic precautions Damage m Avoid hand contact by transporting and storing products in static safe containers m Keep electrostatic sensitive parts in their containers until they arrive at static free workstations m Place parts on a grounded surface before removing them from their containers m Avoid touching pins leads or circuitry m Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts m Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 Mohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin m Use heelstraps toestraps or bootstraps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Reference Guide G 1 G 2 Electrostatic Discharge m Use conductive field service tools m Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding contact an Compaq authorized reseller or service provider For more i
118. umber of Compaq computers monitors hard drives and dual inline memory modules DIMMs Asset Tag System board and ROM revision level DMI BIOS m Allow you to view print or electronically save this data and other system configuration details using m m m Enhanced Compaq Insight Personal Edition Compaq Insight Manager PC LAN management products from the Compaq Desktop Management Solutions Partners Management software products supporting the Desktop Management Interface DMI revision 1 1 is preinstalled version 2 0 is available on the Support Software CD for Compaq Desktop Portable and Workstation Products and can be downloaded from the Compaq Web site www compaq com m Simplify and help ensure the accuracy of inventory and accounting procedures E Streamline service calls by giving the administrator fast access to the Compaq personal computer configuration and history m Simplify remote software distribution procedures by allowing the system administrator to identify software and revision levels remotely Reference Guide 3 15 Enhanced Compag Insight Personal Edition Compaq Diagnostics for Windows Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to view m System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security Management settings System Health Operating sy
119. up off the unit Removing the Desktop Computer Cover The configuration label located inside the computer cover provides information for installing a new battery Reference Guide 5 3 Removing the Front The front bezel is attached to the computer chassis with release Bezel latches that are integrated into the bezel To remove the front bezel complete the following steps 1 From the inside of the chassis push down on the release latches see inset and push the bottom of the bezel out and away from the chassis 2 Slide the front bezel up to separate it from the chassis Removing the Front Bezel To install the front bezel reverse the above procedure Ensure that the hinge points at the top of the bezel and the release latches at the bottom of the bezel are properly positioned before latching the bezel into place 5 4 Upgrading the Desktop Computer Removing the Drive It may be necessary to remove the drive cage to gain access to Cage certain internal components such as the processor To remove the drive cage complete the following steps 1 Remove the front bezel 2 Remove the three screws from the drive cage and slide the drive cage back towards the inside of the chassis to release the latches 3 Lift the assembly up to remove it from the chassis Removing the Drive Cage Reference Guide 5 5 An Inside View of the Computer The following illustration provides an inside view of the main features
120. ust the monitor brightness and contrast controls Check that the video cable is securely connected to the video card and the monitor Set the RGB switch and sync options if this option is available to 75 ohms with the sync set to external Refer to the documentation included with the monitor Install the display drivers on the diskette included in the upgrade kit Continued Solving Display Problems continued Problem Screen goes blank The picture is broken Cause You may have a screen blanking utility installed or energy saver features are enabled The monitor connections Solution Press any key or type password 1 Be sure the monitor cable is securely up or it rolls jitters or blinks Monitor overheats may be incomplete or the monitor may be incorrectly adjusted There is not enough connected to the computer 2 In a2 monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart Leave at least 3 inches 7 6 cm of ventilation Cursor will not move ventilation space for proper airflow The Num Lock key may be space Be sure there is nothing sitting on top of the monitor obstructing the air flow Press the Num Lock key The light should not be using the arrow keys on the keypad on on if you want to use the arrow keys Reference Guide 7 7 Solving If you encou
121. w the instructions on the screen as the diagnostic tests are run on the devices Record any error message numbers and have them available when you contact your Compaq authorized dealer reseller or service provider for assistance Exit to the Compaq Utilities menu when the testing is complete View System Information INSPECT Use View System Information INSPECT To view information about the system once it has been configured To save print or display the information generated by INSPECT You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center To assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing The information provided by INSPECT includes Contents of the operating system startup files Current memory configuration ROM versions Type of processor and coprocessor Diskette drives hard drives CD ROM drives or tape drives installed Reference Guide 3 9 Active printer and communications interfaces Modem type installed Graphics settings Windows WIN INI file details D Categories or items of information displayed by View System Information INSPECT are similar to but may vary slightly from what is available in Compaq Diagnostics for Windows Create Diagnostics Diskettes Changing Monitor Type and Customi
122. with a file Diskette is not formatted You are using the wrong diskette type for the drive type Cable is loose The system is trying to start from a nonsystem diskette Solution Run CHKDSK to check for fragmentation In Windows 95 run Scan Disk At the Start menu highlight Programs select Accessories then select System Tools Format the diskette Check the type of drive you are using and use the correct diskette type Check connections Remove the diskette from the drive If you encounter display problems refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table Solving Display Problems Cause Monitor is not turned on and the monitor light is not on The cable connections are not correct The energy saver feature has been enabled The RGB Red Green Blue input switch on the back of the monitor is incorrectly set System ROM is bad system is running in Failsafe Boot Block mode indicated by one long beep and three short beeps Solution Turn on the monitor and check that the monitor light is on Check the cable connection from the monitor to the computer and to the electrical outlet Press any key or click the mouse button and if it is set type your password Set the monitor s RGB input switch to 75 ohms and if there is a sync switch set it to External Reflash the ROM using a ROMPag diskette Refer to t
123. with memory modules installed It is not necessary to remove the system board to install or remove memory modules 6 14 Upgrading the Minitower Computer 2 Press outward on both latches of the DIMM socket at the same time and insert the memory module into the socket 3 A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket Push the module down into the socket ensuring that the module is fully inserted and properly seated je Installing a Memory Module Reference Guide 6 15 CAUTION If your minitower system has been upgraded with a DIMM memory module taller than 1 25 inches in the outermost memory socket J12 on Pentium systems as shown below or J2 Slot 1 on Pentium Il systems Ji dt Ay IF Remove the DIMM from socket J12 J2 Slot 1 on Pentium II systems prior to removing the system board to avoid damaging the DIMM or the DIMM socket It is not necessary to remove the system board in order to remove or install DIMM memory modules Remove DIMM Memory Module from Outermost Socket Before Removing the System Board 6 16 Upgrading the Minitower Computer Installing Optional Cache Memory Pentium Systems Only Cache memory is very fast pipeline burst memory used for temporarily storing data for fast access by the processor Depending on the model your computer can be upgraded with an optional 256 kilobyte pipeline burst L2 cache mo
124. wo high hat screws Ci ki r 3 St rra Installing the Drive and Securing It with the High Hat Screws 4 Connect the drive power cable the signal cable and if you are connecting a CD ROM drive the audio cable Connecting the Cables to the CD ROM Drive 6 22 Upgrading the Minitower Computer 5 Remove the bezel blank from the front bezel if necessary To do this remove the two retaining screws and pull the bezel blank away from the front bezel Removing the Bezel Blank Reference Guide 6 23 Installing a 3 5 Inch Drive into a 5 25 Inch Drive Bay If you are installing a 3 5 inch diskette drive in a 5 25 inch drive bay use bracket spare part number 243230 001 which comes with a preinstalled bezel This bracket is available from your Compaq dealer If you are installing a 3 5 inch hard drive in a 5 25 inch drive bay use bracket spare part number 243231 001 This bracket is available from your Compaq dealer 1 Place the 3 5 inch drive into the bracket 2 Insert two screws into the two bracket holes on each side of the bracket to secure the drive Placing the Hard Drive and Inserting the Mounting Bracket Retaining Screws CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive 3 Install one high hat screw on the right side of the bracket towards the front This acts as a guide screw to align the bracket
125. y icon is displayed enter your current password a slash or alternate delimiter character and your new password as shown current password new password new password Refer to the section National Keyboard Delimiter Characters in this chapter for information on the delimiter syntax and keys required to change passwords D Type carefully for security reasons the characters you type do not display on the screen The new password takes effect the next time you turn on the computer 2 6 Protecting Information on the Computer Deleting a Password To delete the password complete the following steps 1 To delete the Power On Password turn on the computer To delete the Setup Password turn on the computer and run Computer Setup 2 When the key icon is displayed enter your current password followed by a slash or alternate delimiter character as shown current password This deletes the password until you establish a new one through the Security Management option in Computer Setup Clearing a Power On Password If you forget your password you cannot access the computer You will need to disable the Power On Password feature by setting the appropriate jumper on the system board You will then be able to access your system For more information refer to Appendix E System Board Jumpers Reference Guide 2 7 National Keyboard Delimiter Characters Each keyboard is designed to meet country specific re
126. zing the Display Create a Diagnostics Diskette allows you to back up the diagnostics software onto diskette Compaq strongly recommends that you make a backup copy of this software as soon as possible W This utility is not available in Compaq Diagnostics for Windows it must be accessed through the Compaq Utilities menu Plug and Play monitor types are automatically detected and configured but if you are not using a Plug and Play monitor or if you choose to customize your display you can manually select or change the monitor brand model refresh rates color resolution and power management settings Power Management 3 10 Using Compaq Software Use the Power Management option in Computer Setup to enable customize or disable the System Standby Timeout System Standby shuts down certain components of the computer when they are not in use saving energy without having to shut down the computer When using Windows 95 disable monitor timeouts in Computer Setup first then establish the settings in Windows 95 to avoid potential conflicts Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties Enhanced 64 Bit Graphics Controller To change the monitor type using Windows 95 complete the following steps 1 OE 200 eh ON ON Fee tS Click Start then click Settings Click Control Pan

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