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Compaq 1850R Server User Manual

1. Figure 2 29 Processor and processor power module locations Table 2 4 Processor and Processor Power Module Locations Location Description 1 Processor Power Module Slot 1 2 Processor Power Module Slot 2 3 Intel Pentium II Processor 4 Intel Pentium Il Processor To remove either of the processors 1 Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Push in the retaining clips on each side of the processor 1 4 Pull out the processor 2 pe Figure 2 30 Removing the processor Reverse steps 1 through 4 to replace the processor Use the System Configuration Utility to reconfigure your system if you are replacing a faulty processor See Chapter 3 for more information CAUTION Processors on the same processor board MUST be installed in matched frequency IMPORTANT The processor is keyed to be sure correct alignment Align the pattern of pins in the processor with the pattern of holes in the socket The pins and holes will not line up if the processor is turned the wrong way 2 35 Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 36 Removal and Replacement Procedures Processor Power Module Every processor comes with a processor power module DC to DC converter t
2. Figure 2 9 ProLiant 1850R server drive bay positions Table 2 2 ProLiant 1850R Description of Drive Bays Drive Configuration SCSI IDs Bay A 5 25 inch x 1 6 inch height hot plug hard drive bay removable media area B 5 25 inch x 1 6 inch height hot plug hard drive bay removable media area 1 24X Max low profile CD ROM drive 2 3 5 inch 1 44 MB standard diskette drive 2 2 17 Hot Plug hard drive cage with either Three 1 inch height Compaq hot plug hard drives or 0 1 2 Two 1 6 inch height Compaq hot plug hard drives 0 1 Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 18 Removal and Replacement Procedures Drive Cage To remove the drive cage 1 Perform the preparation procedures See page 2 4 2 Remove the three Torx T 15 screws securing the drive cage to the chassis 3 Disconnect the SCSI cable and power cable from the drive backplane board 4 Pull the drive cage back and up to remove it from the server A q H d i A Al E a i P L Ns Figure 2 10 Removing the drive cage Reverse steps through 4 to replace the drive cage 2 19 24X Max Low Profile CD ROM Assembly To remove the 24X Max low profile CD ROM assembly Perform the preparation procedures See page 2 4 Remove the server cover See page 2 7 Remove the diskette drive See page 2 27 Remove the retaining screw securin
3. continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 50 Diagnostic Tools DAAD Diagnostic Messages continued Message Accelerator status Cache was automatically configured during last controller reset This can occur when cacheboard is replaced with one of a different size Accelerator status Valid data found at reset Accelerator status Warranty alert Adapter NVRA M ID mismatch Battery pack X below reference voltage Battery X not fully charged Board not attached NVRAM configuration present controller not detected Description Cache board was probably replaced with one of a different size Valid data was found in posted write memory at reinitialization Data will be flushed to disk Catastrophic problem with array accelerator board Refer to other messages on Diagnostics screen for exact meaning of this message EISA nonvolatile RAM has an ID for a different controller from the one physically present in the slot Battery pack on the array accelerator is below the required voltage levels Battery is not fully charged Array controller configured for use with array accelerator board but one is not attached EISA nonvolatile RAM has a configuration for an array controller but there is no board in this slot Either a board has been removed from the system or a board has been placed in the wrong slot Recommended Action Nothing needs to b
4. 36 1 201 9696 91 80 559 6025 39 2 824 2015 3 5402 5964 82 2 523 3576 603 7548600 525 229 7959 31 182 538348 continued xi Compaq Worldwide Technical Support Telephone Numbers continued Location Telephone Number Locati Telephone Number on Voice Fax Voice Fax New Zealand 64 9 307 64 9 309 9198 Spain 341 640 341 640 0064 3143 Ext 817 1500 Norway 47 2207 47 2207 2001 South 27 11 728 27 11 728 3335 2000 Africa 6999 Poland 48 22 630 48 22 630 Sweden 468 703 468 751 2057 3535 3553 5200 Portugal 351 1 412 351 1 412 Switzerla 41 1838 41 1836 7107 8400 0654 nd 2111 Puerto Rico 809 765 4360 809 765 4336 Taiwan 886 2 735 886 2 732 2660 1000 Russia 7095 7095 9671701 Thailand 66 2 679 66 2 679 6220 9671700 6222 Scotland 44 141 814 44 141 812 United 44 1 41 44 1 41 270 8000 7745 Kingdom 270 4000 4100 Singapore 65 336 3333 65 750 4627 United 281 370 281 514 1740 APD States 0670 Asia Pacific Compaq Asia 65 750 4319 65 752 7385 Venezuel 582 953 582 952 7393 a 8844 Compaq ProLiant 1850R Servers Maintenance and Service Guide 1 1 Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and a spare parts list for the ProLiant 1850R Servers See Table 1 1 for the names of referenced spare parts Compaq ProLiant 1850R Servers Maintenance and Service Guide Illustrated Parts Catalog 1 2 Mechanical Parts Exploded View
5. Error Checking and Correcting Compag ProLiant 1850R Servers Maintenance and Service Guide 3 36 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges tape drives tape drive cabling adapter boards or the system board assembly Corrective action may require replacement of tape cartridges tape drive cabling adapter boards tape drives or the system board assembly Error Code 1900 xx 1901 xx 1902 xx 1903 xx 1904 xx 1905 xx 1906 xx Table 3 12 Tape Drive Test Error Codes Description Tape ID failed Tape servo write failed Tape format failed Tape drive sensor test failed Tape BOT EOT test failed Tape read test failed Tape write read compare test failed Recommended Action The following steps apply to error codes 1900 xx through 1906 xx 1 2 Replace the tape cartridge and retest Check and or replace the signal cable and retest Check the switch settings on the adapter board if applicable Replace the tape adapter board if applicable and retest Replace the tape drive and retest Replace the system board and retest 3 37 Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with video boards monitors or the system board assembly Corrective action may require replacement of a monitor video boards or the system board assembly Error Cod
6. The following ASR 2 flow chart shows you the sequence of events after a hardware or software error occurs Hardware Software error occurs Error records in the Critical Error Log or the Integrated Management Log depending on your server configuration Operating System halts normal operation ASR Timer expires Server is reset If a modem is installed and paging is enabled the Server Failure Notification pager alert is sent to the Server Administrator Unattended server boots the Operating System If the server continues experiencing hardware software errors and the number of ASR cycles exceed the specified number of recovery attempts the server will log an error to the Server Health Log or the Integrated Management Log and boot the Compaq Utilities from the system partition on the hard drive Figure 3 1 ASR 2 flow chart Server boots the Compaq Utilities on the system partition on the hard drive If a modem is installed ASR puts the modem on auto answer so that the Server Administrator can dial in using third party terminal emulator software to remotely run the Compaq Utilities to identify the source of the fault Local Server Administrator runs Compag Utilities from server console to identify the source of the fault 3 75 Booting into Compaq Utilities When you enable ASR 2 to start into Compaq Utilities and a critical error occurs the operating system specific Health Driver logs the error inf
7. 294912 001 340593 001 313623 001 336680 001 336381 001 313715 001 336382 001 N A 242777 001 295243 001 189639 001 295626 001 242560 001 268010 001 317606 001 1 7 Chapter 2 Removal and Replacement Procedures This chapter provides subassembly module level removal and replacement procedures for ProLiant 1850R Servers After completing all necessary removal and replacement procedures run the diagnostics program to verify that all components operate properly The following tools are recommended m Torx T 15 screwdriver m Torx T 8 screwdriver m Nut driver m From the Compaq SmartStart and Support Software CD a System Configuration Utility software Q Drive Array Advanced Diagnostics software a Diagnostics software Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 2 Removal and Replacement Procedures Electrostatic Discharge Information A discharge of static electricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover workstations with approved static dissipating material Provide a wrist strap connected to the
8. Figure 1 1 Mechanical parts exploded view of the ProLiant 1850R server 1 3 System Components Exploded View Figure 1 2 System components exploded view of the ProLiant 1850R server Compaq ProLiant 1850R Servers Maintenance and Service Guide 1 4 Illustrated Parts Catalog Spare Parts List Table 1 1 Spare Parts List Ref Description CHASSIS 1 Chassis 2 Server Cover 3 Rack Mount Bezel SYSTEM COMPONENTS 4 5 10 12 13 14 15 16 17 18 19 Fan Power Standby Switch with Cable and LEDs Intel Pentium Il 400 Processor External Replacement Battery Hot Plug Redundant Power Supply BOARDS Riser Board with Brace Power Supply Backplane Board SCSI Backplane Board with Drive Cage System I O Board without Processor Power Processor Module Remote Insight Board NA Modem CD ROM Adapter Board MEMORY 32 MB SDRAM DIMM Memory Module 64 MB SDRAM DIMM Memory Module 128 MB SDRAM DIMM Memory Module 256 MB SDRAM DIMM Memory Module Spare Part 327309 001 327313 001 327311 001 173907 001 327312 001 313624 001 160274 001 283623 001 333109 001 3331 12 001 333111 001 333110 001 327660 001 294040 001 167208 001 317747 001 317745 001 317756 001 317749 001 continued Spare Parts List ProLiant 1850R Servers continued Item 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Description MASS STORAGE DEVICES 24X Max IDE Low Profile CD ROM 1 44 MB 3 5 inch D
9. Mode 1764 Slot x Drive Array Capacity Expansion Process is temporarily disabled followed by one of the following Expansion will resume when Array Accelerator has been reattached Expansion will resume when Array Accelerator has been replaced Expansion will resume when Array Accelerator RAM allocation is successful Expansion will resume when Array Accelerator battery reaches full charge Expansion will resume when automatic data recovery has been completed 1765 Slot x Drive Array Option ROM Appears to Conflict With an ISA Card ISA cards with 16 bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART 2 E 8 bit Option ROM due to EISA bus limitations Please remove or reconfigure your ISA card 1766 Slot x Drive Array requires System ROM Upgrade Run Systems ROMPag Utility Action Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Reattach or replace Array Accelerator wait until the Array Accelerator batteries have charged or for Automatic Data Recovery to complete as indicated Remove or reconfigure conflicting ISA cards Disable shared memory on any ISA network cards that may be installed Run the latest Systems ROMPag Utility to upgrade your System ROMs 1767 Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address R
10. Slot X Memory Module X Uncorrectable Memory Error System Memory Uncorrectable Memory Error Memory Module unknown continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 68 Diagnostic Tools Event Messages continued Event Type Processor Correctable Error Threshold exceeded Uncorrectable Error Host Bus Error EISA Bus PCI Bus Error Power Subsystem Power Supply Failure Power Supply Inserted Power Supply Removed Power Supply Not Redundant System Configuration Battery Low Power Module Failure Power Modules Not Redundant AC Voltage Problem Power AC Overload Automatic Server Recovery System Lockup Operating System System Crash Automatic OS Shutdown Event Message Processor Correctable error Threshold passed Slot X Socket X Processor Uncorrectable internal error Slot X Socket X Unrecoverable Host Bus Data Parity Error Unrecoverable Host Bus Address Parity Error EISA Expansion Bus Master Timeout Slot X EISA Expansion Bus Slave Timeout EISA Expansion Board Error Slot X EISA Expansion Bus Arbitration Error PCI Bus Error Slot X Bus X Device X Function X System Power Supply Failure Power Supply X System Power Supply Inserted Power Supply X System Power Supply Removed Power Supply X System Power Supplies Hot Redundant Real Time Clock Battery Failing A CPU Power Module System Board Socket X A CPU Power Module Slot X Socket X System Power Mod
11. detected during transfers from memory on array accelerator board Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board Array accelerator board has been permanently disabled It will remain disabled until it is reinitialized using the System Configuration Utility Possible data loss detected during power up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board Array accelerator board has been temporarily disabled Recommended Action Install array accelerator board on array controller If an array accelerator board is installed check for proper seating on the array controller board You may need to run the System Configuration Utility and disable the array accelerator board to get this message off the screen If there are many parity errors you may need to replace the array accelerator board If there are many parity errors you may need to replace the array accelerator board If there are many parity errors you may need to replace the array accelerator board Check the Disable Code field Run the System Configuration Utility to reinitialize the array accelerator board There is no way to determine if dirty or bad data was in the cache and is now lost Check the Disable Code field 3 47 Accelerator A status returned from the array Obtain the latest ve
12. m Pages you if a modem is present and you selected paging LG Tries to restart the operating system Often the server restarts successfully making unattended recovery the ideal choice for remote locations where trained service personnel are not immediately available ASR 2 tries to restart the server up to 10 times If ASR 2 cannot restart the server within 10 attempts it places a critical error in the Integrated Management Log starts the server into Compaq Utilities and enables remote access if you configured remote access To use this level of ASR 2 you must configure ASR 2 to load the operating system after restart Attended Recovery For attended recovery ASR 2 performs the following actions m Logs the error information to the IML Resets the server Pages you if a modem is present and you selected Paging Starts Compaq Utilities from the hard drive Enables remote access During system configuration these utilities are placed on the system utilities partition of the hard drive If you have configured for dial in access and have a modem with an auto answer feature installed you can dial in and remotely diagnose or reconfigure the server If you have configured the Compaq Utilities for network access you can access the utilities over the network You can use Compaq Insight Manager for dial in or network access Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 72 Diagnostic Tools Hardware Requireme
13. plug is an important safety feature m Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times CAUTION To properly ventilate your system you must provide at least 12 inches 30 5 cm of clearance at the front and back of the computer gt CAUTION The computer is designed to be electrically grounded To ensure proper operation plug the AC power cord into a properly grounded AC outlet only S CAUTION To properly ventilate your system you must provide at least 12 inches 30 5 cm of clearance at the front and back of the computer IMPORTANT Any indication of repair at the component level or modification of a printed wiring board may void any warranty Where to Go for Additional Help Major sources of additional information are listed below Other Information Sources In addition to this guide the following information sources are available User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager Compaq Download Facility Call 1 281 518 1418 Compaq ProLiant 1850R Servers Maintenance and Service Guide X About This Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For Compaq technical support In the United States and Canada call 1 800 386 2172 F
14. the drives now press F2 Run the System Configuration Utility and Diagnostics and correct Run the System Configuration Utility and Diagnostics and correct No action necessary no data has been lost Perform orderly system shutdowns to avoid data remaining in the Array Accelerator continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 24 Diagnostic Tools POST Error Messages continued Audible Error Code Beeps Probable Source of Action L Long Problem S Short 1793 Drive Array None This indicates that while Power was not restored within Array the system was in use eight to ten days Perform Accelerator power was interrupted orderly system shutdowns to Battery Depleted while data was in the avoid data remaining in the Data Lost Array Accelerator Array Accelerator Error message E 1794 also Accelerator ee failed Data in Array displays Accelerator has been lost 1794 Drive Array None This is a warning that the Replace the Array Accelerator Array battery charge is below board if batteries do not Accelerator 75 Posted writes are recharge within 36 power on Battery Charge disabled hours Low Array Accelerator is temporarily disabled Array Accelerator will be re enabled when battery reaches full charge 1795 Drive Array None This indicates that while Match the Array Accelerator to Array the system was in use the correct drive array or run Accelerator power was interrupted the Sys
15. Finnish Keyboard Swiss Keyboard French Canadian Keyboard Portuguese Keyboard Turkish Keyboard Greek Keyboard Latin American Keyboard Arabic Keyboard Belgian Keyboard BHCSY Keyboard Hungarian Keyboard Polish Keyboard Slovakian Keyboard Russian Keyboard Czech Spare Part 160648 101 160648 103 160648 104 160648 105 160648 106 160648 107 160648 108 160648 109 160648 110 160648 111 160648 112 160648 113 160648 114 160648 115 160648 116 160648 117 160648 118 160648 120 160648 121 160648 122 160648 123 160648 124 160648 129 continued Spare Parts List ProLiant 1850R Servers continued Item Description OPTIONS 57 Compaq Netelligent 56K Fax Modem 58 12 24 GB DAT Drive 59 Pentium Il 350 Processor FIXED DISK DRIVES 60 4 3 GB Pluggable Wide Ultra SCSI 3 10 000 rom Drive 61 9 1 GB Pluggable Wide Ultra SCSI 3 10 000 rpm Drive 62 9 1 GB Pluggable Wide Ultra SCSI 3 Drive 63 18 2 GB Pluggable Wide Ultra SCSI 3 Drive 64 18 2 GB Pluggable Wide Ultra SCSI 3 10 000 rpm Drive CONTROLLERS 65 SMART 2SL Array Controller 66 SMART 2DH Array Controller 67 Compaq Dual Channel Wide Ultra SCSI 3 Controller NETWORK CONTROLLERS 68 Netelligent Dual 10 100 TX PCI UTP Controller 69 Netelligent 4 16 TR PCI UTP STP Controller 70 Netelligent 10 100 TX PCI UTP Controller Not Shown Compaq ProLiant 1850R Servers Maintenance and Service Guide Spare Part
16. None Failure 1781 Disk 1 None Failure 1782 Disk None Controller Failure 1784 Drive Array None Drive Failure Physical Drive 1785 Drive Array None not Configured Probable Source of Problem This message appears whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress Intermittent drive failure and or possible loss of data Hard drive format error Hard drive format error Hard disk drive circuitry error Defective drive and or cables Configuration error Action No action necessary If this message appears and drive X has not been replaced this indicates an intermittent drive failure This message also appears once immediately following drive replacement whenever data must be restored from backup Run Diagnostics Replace failed assembly as indicated Run Diagnostics Replace failed assembly as indicated Run Diagnostics Replace failed assembly as indicated Check for loose cables Replace defective drive X and or cable s Run the System Configuration Utility and correct 1786 Drive Array Recovery Needed The following drive s need Automatic Data Recovery Drive X Select F1 to continue with recovery of data to drive s Select F2 to continue without recovery of data to drive s None Interim Data Recovery mode Data has not been recovered yet 3 21 Press F1 key to allow Automatic Data Recovery to begin Dat
17. Operating Non Operating U S 100 to 120 VAC 90 to 132 VAC 47 to 63 Hz 0 95 410 W lt 4 6 Arms lt 80 A lt 80 A 20 ms from zero crossing at 120 VAC To 50 C and 5 000 ft To 32 C and 10 000 ft derate linearly 0 0 A on 12 V output 0 0 A on 3 5 V output 0 0 A on 12 V output 0 0 A on 5 V output 0 0 A on 12 V output 1 0 A on 5 V output 41 F to 122 F 40 F to 185 F International 220 to 250 VAC 180 to 264 VAC 47 to 63 Hz 0 85 410 W lt 3 A rms lt 80 A lt 80 A 20 ms from zero crossing at 240 VAC To 122 F and 1 5m To 90 F and 3 4m 0 0 A on 12 V output 0 0 A on 3 5 V output 0 0 A on 12 V output 0 0 A on 5 V output 0 0 A on 12 V output 1 0 A on 5 V output 5 C to 50 C 40 C to 85 C continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 5 4 Physical and Operating Specifications Power Supply Specifications continued U S International Dielectric Voltage Withstand Input to Output 3000 VAC min 3000 VAC min Input to Ground 1500 VAC min 1500 VAC min Safety Standard UL 1950 CSA 22 2 950 or CSA 22 2 234 TUV VDE EN 60 950 VDE0805 11 91 EMKO TSE 207 94 NOM 019 SCFI EMI 3 dB below CISPR Publication 22 Class B 6 dB below BMPT AmtsblVfg 243 1991 limits 6 dB below CFR 47 Part 15 Class B limits Input Transient Protection Complies with conditions as defined in the following specifications EC801 4 or IEC801 5 Memory Table 5 3 Synchro
18. SCSI Disk Erase tape test failed 1 Run the System Configuration Utility 6728 xx Media load unload test failed and verify the drive type 2 Replace the SCSI Tape drive signal and power cables and retest 3 Replace the SCSI controller and retest 4 Replace the SCSI Tape drive and retest 5 Replace the system board and retest Server Manager R Board Test Error Codes The 7000 series of Diagnostic error codes identifies failures with the Server Manager R board Corrective action may require replacement of the Server Manager R board the Integrated 2400 baud modem voice ROM or the battery on the Server Manager R board Table 3 19 Server Manager R Board Test Error Codes Error Code Description Recommended Action 7000 11 Processor 80186 Timer For error codes 7000 11 through 7000 12 Processor 80186 Registers 7000 46 replace the Server Manager R 7000 13 Processor Watch Dog Timer board 7000 14 Processor 8570 RAM and retest 7000 15 Processor 8570 RTC 7000 21 Memory 7000 22 Memory Write Read 7000 23 Memory Address 7000 24 Memory Refresh Alert continued 3 43 Server Manager R Board Test Error Codes continued Error Code Description Recommended Action 7000 25 Memory Increment 7000 26 Memory Random Data 7000 27 Memory Disturb Address 7000 28 Memory HBM 7000 33 HBM IO 7000 34 HBM BMIC 7000 35 HBM Video 7000 41 ser_int 7000 42 ser_int 7000 43 ser_ext 7000 44 ser_ext 7000 45 ser_ext_int 7
19. The system board contains a Lithium Manganese Dioxide or Lithium Vanadium Pentoxide battery that should not be disposed of together with the general waste In order to forward it to recycling or proper disposal please use the public collection system or return it to Compaq or your authorized Compaq Partners Remove the backing from the adhesive on the hook and loop fastener strip attached to the battery Place the battery and the hook and loop fastener strip on the designated chip as shown in the following illustration Plug the battery connector onto pins 1 4 of header E2 on the system board Figure 2 34 Attaching the battery to the battery jumpers 8 Place the sticker included with your battery kit on the back of your server above the power connector Run the Compaq System Configuration Utility to reconfigure the system See Chapter 3 for more information Compaq ProLiant 1850R Servers Maintenance and Service Guide Chapter 3 Diagnostic Tools This chapter describes software and firmware diagnostic tools available for all Compaq server products The sections in this chapter are Default Configuration Utility Access Power On Self Test POST Diagnostics Software Drive Array Advanced Diagnostics DAAD Integrated Management Log Rapid Recovery Services Remote Service Features ROMPaq Compaq Insight Manager Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 2 Diagnostic Tools Default Configu
20. a system without opening or powering down the unit Current Revisions Data System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level Previous Revisions Date System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level Table 3 25 Revision History Format 10 31 95 03 1 C 01 1 A The Revision History Table is stored in nonvolatile RAM and is accessed through Inspect Utility and Compaq Insight Manager 3 85 Storage Fault Recovery Tracking This feature tracks over 12 failure indication parameters such as time outs spin up and self test errors of SCSI drives You can use these parameters to pinpoint failed storage subsystem components and to recover from controller or hard drive failure Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails To use the reconstruction feature you must configure your server for drive mirroring or data guarding The reconstruction decreases system downtime by allowing rapid recovery to full system operation if a drive fails Network Interface Fault Recovery Tracking This feature tracks over 20 failure indication parameters such as alignment errors lost frames and frame copy errors of Ethernet and Token Ring network interfaces It decreases network downt
21. boards 4 Loosen the two captive screws securing the riser board and brace 1 5 Lift the riser board and brace out of the unit 2 Figure 2 26 Removing the riser board and brace Reverse steps through 5 to replace the riser board and brace 2 31 Memory The ProLiant 1850R ships standard with a minimum 64 MB of Synchronous DRAM SDRAM DIMM memory installed in slot 1 Memory can be expanded to a maximum of GB Install SDRAM DIMM modules one at a time in the proper slots See Figure 2 27 and Table 2 3 J12 J15 J16 J19 Figure 2 27 SDRAM DIMM slot locations Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 32 Removal and Replacement Procedures To remove a SDRAM DIMM 1 2 3 4 Perform the preparation procedures See page 2 4 Remove the server cover See page 2 7 Remove any expansion boards above the SDRAM DIMM slot Press both SDRAM DIMM slot latches outward 1 Lift out the SDRAM DIMM 2 Figure 2 28 Removing a SDRAM DIMM Reverse steps 1 through 5 to replace a SDRAM DIMM IM
22. chapter for more information The Server Health Logs contain information to help identify and correct any server failures and correlate hardware changes with server failure The Server Health Logs are stored in nonvolatile RAM and consist of the Critical Error Log and the Revision History Table If errors occur information about the errors is automatically stored in the Critical Error Log Whenever boards or components that support revision tracking are updated to a new revision the Revision History Table will be updated Critical Error Log 3 81 The Critical Error Log records memory errors as well as catastrophic hardware and software errors that cause the system to fail This information helps you quickly identify and correct the problem thus minimizing downtime You can view the Critical Error Log through the Compaq Insight Manager The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs The Critical Error Log identifies and records all the following errors Each error type is briefly explained below Message Abnormal Program Termination ASR 2 detected by ROM ASR 2 Test Event Automatic Server Recovery Base Memory Parity Error Automatic Server Recovery Extended Memory Parity Error Automatic Server Recovery Memory Parity Error Automatic Server Recovery Reset Limit Reached Battery Failing Caution Temperature Exceeded Dia
23. correct Press Enter 3 The Diagnostics Utility prompts you and suggests corrective action Primary Processor Test Error Codes 3 29 The 100 series of Diagnostic error codes identifies failures with processor and system board functions Corrective action may require replacement of system boards or processor assemblies either processor boards or system boards that include the processor Error Code 101 xx 103 xx 104 xx 105 xx 106 xx 107 xx 108 xx 109 xx 110 xx 111 xx 112 xx 113 xx 114 xx 116 xx 122 xx 123 xx 199 xx Table 3 2 Primary Processor Test Error Codes Description CPU test failed DMA page registers test failed Interrupt controller master test failed Port 61 error Keyboard controller self test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock load data test failed Programmable timer load data test failed Refresh detect test failed Speed test slow mode out of range Protected mode test failed Speaker test failed Cache test failed Multiprocessor Dispatch test failed Interprocessor Communication test failed Installed devices test failed Recommended Action Replace the processor board and retest For error codes 103 xx through 106 xx replace the processor board and retest The following steps apply to error codes 107 xx through 109 xx 1 Replace the battery clock module and retest 2 Replace the system board and retest For err
24. dot router notation address NOTE This is not used if you select Custom for network controller You must enter your IP address in the NET CFG file that you load into the system partition If you configure the server to boot into Compaq Utilities it prepares for remote communications You can remotely run Diagnostics software Inspect Utility or System Configuration Utility using a workstation running terminal emulation software such as Compaq Insight Manager or PC Anywhere Booting into the Operating System When you enable ASR 2 to restart into the operating system and a critical error occurs ASR 2 logs the error in the Critical Error Log or IML and restarts the server The system ROM pages the designated administrator and executes the normal restart process IMPORTANT When you enable ASR 2 to restart into the operating system Modem Dial In Status Network Status and Modem Dial Out Status are automatically disabled In this mode ASR 2 can page you if a critical error occurs but you cannot access the server and the server cannot dial out to a remote workstation During the recovery process the ASR 2 feature tries to restart the server up to 10 times If the ASR 2 feature cannot restart the server within 10 attempts it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities and puts the modem into auto answer mode Your System Configuration Utility setting should resemble
25. forward slash and press the Enter key 6 Disable the power on password by using the Password Disable switch on the system board if you do not have access to the password Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 28 Diagnostic Tools 7 Install a loopback plug Part Number 142054 001 when required by Diagnostics 8 Run the latest version of Diagnostics Running Diagnostics There are two ways to access the utilities m From the System Partition m From diskette A diskette can be created from the SmartStart CD 1 Accessing the utilities from the system partition 2 Reboot the server by pressing the Ctrl Alt Delete keys Press F10 when the following prompt appears at the top of the screen during POST Press F10 for System Partition Utilities IMPORTANT The text appears for only two seconds If you do not press F10 during this time you must reboot the server 3 From the System Configuration Main Menu select Diagnostics and Utilities If there are errors detected in your Server Health Log the Diagnostics Utility automatically displays the following screen message CAUTION Errors have been detected in you Server Health Log Diags will now identify your system hardware 1 Press the Enter key to continue 2 After a short pause the Server Health Log menu displays with a list of system errors If there is more than one error press the Space Bar to select the error you want to
26. http www compaq com ix Illustrated Parts Catalog 1 1 Illustrated Parts Map spare part number 1 5 IMD Integrated Management Display function 3 46 IML Integrated Management Log See Also Critical Error Log defined 3 46 from within Compaq Insight Manager 3 46 Compaq ProLiant 1850R Servers Maintenance and Service Guide Index 4 IML Integrated Management Log Continued viewing 3 46 from IML management utility 3 47 from within Compaq Survey Utility 3 47 on IMD 3 46 important battery information 2 37 clarifying information vii hazardous energy circuits vii jumper information 2 37 memory module installation 2 30 processor alignment 2 33 system board 2 35 Insight Management agents 3 66 features 3 65 software architecture 3 66 inspect computer 3 17 2 34 Integrated Management Log See IML Integrated Remote Console defined 3 53 User Guide 3 53 IP IPX after enabling ASR 3 59 using network features 3 52 J jumpers 4 1 K keyboards spare part numbers 1 6 test error codes 3 21 kits cable spare part numbers 1 5 hardware miscellaneous spare part number 1 5 plastics miscellaneous spare part number 1 5 power cable kit spare part number 1 5 return kit spare part number 1 5 signal cable kit spare part number 1 5 L LEDs power standby switch with LEDs removing and replacing 2 8 spare part number 1 4 Maintenance and Service Guide spare part number 1 5 mass storage devices removing and replacing 2 14 sp
27. is not configured Description DAAD detected that nonvolatile RAM contains a configuration signature that is zero Old versions of the System Configuration Utility could cause this Array accelerator board configured for a different array controller board Configuration signature on array accelerator board does not match the one stored on the array controller board Controller communication failure occurred EISA nonvolatile RAM does not contain a configuration for this controller Controller firmware is below the latest recommended version Controller is correct however IDA firmware version should be greater than 1 26 Controller is installed in slot for special video control signals If controller is used in this slot LED indicators on front panel may not function properly Controller is not configured If controller was previously configured and you change drive locations there may be a problem with placement of the drives DAAD examines each physical drive and looks for drives that have Recommended Action Run the latest version of System Configuration Utility to configure the controller and nonvolatile RAM To recognize the array accelerator board run the System Configuration Utility DAAD was unable to successfully issue commands to the controller in this slot Run the System Configuration Utility to configure the nonvolatile RAM Run Options ROMPag to upgrade the controller to the latest f
28. located on the Compaq SmartStart and Support Software CD Refer to the SmartStart Installation for Servers poster which ships with the server for information on how to install and use the IML Management Utility List of Events 3 67 The event list displays the affected components and the associated error messages Though the same basic information is displayed the format of the list may be different depending on how you are viewing it on the Integrated Management Display from within Compaq Insight Manager the IML management utility or from within the Compaq Survey Utility An example of the format of an event as displayed on the Integrated Management Display is as follows 001 of 010 caution 03 19 1997 12 54 PM FAN INSERTED Main System Location System Board Fan ID 03 END OF EVENT Event Type Machine Environment Fan Failure Fan Inserted Fan Removed Fans Not Redundant Overheat Condition Main Memory Correctable Error threshold exceeded Uncorrectable Error Table 3 22 Event Messages Event Message System Fan Failure Fan X Location System Fan Inserted Fan X Location System Fan Removed Fan X Location System Fans Not Redundant System Overheating Zone X Location Corrected Memory Error threshold passed Slot X Memory Module X Corrected Memory Error threshold passed System Memory Corrected Memory Error threshold passed Memory Module unknown Uncorrectable Memory Error
29. of the memory The speed of the memory Memory Speed is too slow where modules must be 60 ns Verify Check DIMM xx00 expansion board the speed of the memory SIMM SIMMs are too slow or modules installed and replace Installation OOyy system board SIMMs are too slow xx and yy have corresponding bit set 210 Invalid None Maximum amount of Verify installed memory does not Memory memory exceeded exceed 1 GB Configuration Detected System halted 211 Cache None Switch not set properly Verify switch settings Switch Set during installation or Incorrectly upgrade 212 System 1S Processor in slot x failed Run Diagnostics and replace Processor failed processor Failed Mapped out 3 9 213 Cache Size None Invalid optional cache Replace cache with 256K cache Error size 213 System 1S System processor Install processor in the slot Processor Not configured for slot indicated or run the System Installed indicated is missing Configuration Utility to remove the processor from the CFG file 214 DC DC None PowerSafe Module DC Run Diagnostics Replace failed Converter Failed DC Converter failed assembly as indicated continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 10 Diagnostic Tools POST Error Messages continued Error Code 301 Keyboard Error 301 Keyboard Error or Test Fixture Installed ZZ 301 Keyboard Error 303 Keyboard Controller Error 304 Keyboard or System Unit Error 40
30. test the current pager settings Press Enter to dial the test pager pager number and the pager message if present displays You setup must configure the computer before testing the pager and the Pager Status must be set to Enabled Do not test the pager if you are running remotely and are using only one modem COM1 Select the communications port for the modem used by the pager and the remote ASR 2 functions The options are COM1 and COM2 Enabled Set Dial In Status to Enabled Be sure the Reset Boot option is set to Boot Compaq Utilities When the system starts because of an ASR reset it starts to the Compaq Utilities sets the Management Modem to auto answer and waits for the administrator to dial in and run the Compaq Utilities You automatically disable this option when you configure the software error recovery start option to Boot Operating System When ASR pages you you cannot dial in unless ASR 2 exceeds 10 the threshold number of server restart retries When this happens ASR 2 restarts the server into the Compaq Utilities and places the modem in auto answer mode continued 3 77 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Dial out status Enabled Dial out string 555 1234 Network status Enabled Network protocol Network Compaq controller Network host CPQHOU name Description Allows ASR 2 to dial out to a remote workstation If you selected
31. this option Dial In Status is automatically selected To use the dial out feature set Dial Out Status to Enabled and set the Dial Out String to the correct phone number You must also set the Reset Boot option to Boot Compaq Utilities When the system restarts because of an ASR reset the administrator is paged via Pager Status and Pager Dial String the system restarts to the Compaq Utilities and dials out to the phone number provided in the Dial Out string The dial out number will be tried five times If it fails to connect after five attempts the modem is put in auto answer mode Enter the dial string followed by the remote computer telephone number To allow network access to Compag Utilities set Network Status to Enabled and make sure the Reset Boot option is set to Boot Compaq Utilities To use IPX network access set Network Protocol to IPX When the system restarts to the Compaq Utilities because of an ASR reset it loads IPX network support This enables remote access via NVT To use IP network access set Network protocol to IP Also make sure to set Network IP address Network IP net mask and Network IP router address When the system restarts to the Compaq Utilities because of an ASR reset it loads IP network support This enables remote access via Telnet NOTE The Network Status must be set to Enabled for network access For all Compag Standard Network Controllers Enter the network name of the server Use und
32. with fixed disk drives fixed disk drive controller boards fixed disk drive cabling and system board functions Corrective action may require replacement of fixed disk drive cables fixed disk drive controller boards fixed disks or the system board assembly If your system uses a drive array controller see the section for Drive Array Advanced Diagnostics DAAD Table 3 11 Fixed Disk Drive Test Error Codes Error Code Description Recommended Action 1700 xx Fixed disk ID drive types test failed The following steps apply to error codes 1701 xx Fixed disk format test failed 1700 xx 1702 xx Fixed disk read test failed through 1799 xx 1703 xx Fixed disk write read compare test failed i 8 1704 xx Fixed disk random seek test failed 1 Ronn System Configuration Utility and 1705 xx Fixed disk controller test failed verify the drive type 1708 xx Fixed disk format bad track test failed 2 Replace the fixed disk drive signal and 1709 xx Fixed disk reset controller test failed power cables and retest 1710 xx Fixed disk park head test failed l 1715 xx Fixed disk head select test failed 3 Replace the fixed disk drive controller 1716 xx Fixed disk conditional format test failed Nd retest 1717 xx Fixed disk ECC test failed 4 Replace the fixed disk drive and retest 1719 xx Fixed disk drive power mode test failed 1736 xx Drive Monitoring failed 5 Replace the system board and retest 1799 xx Invalid fixed disk drive type failed
33. 000 46 ser_ext_int 7000 51 mdm_int For error codes 7000 51 through 7000 7000 52 mdm_int 57 replace the Server Manager R board 7000 53 mdm ext Enhanced 2400 Baud Integrated Modem 7000 54 mdm_ext anidirelesi 7000 55 mdm_ext_int 7000 56 mdm_ext_int 7000 57 mdm c analog 7000 61 Voice DTMF Internal Loopback For 7000 61 and 7000 62 error codes 7000 62 Voice DTMF Internal Loopback replace the Server Manager R board Voice ROM 7000 78 Host ADC Measurements For 7000 78 and 7000 79 error codes 7000 79 Battery replace the Server Manager R board battery Pointing Device Interface Test Error Codes The 8600 Diagnostic error codes identifies failures with the pointing device mouse trackball etc or the system board assembly Corrective action may require replacement of the pointing device or the system board assembly Table 3 20 Pointing Device Interface Test Error Codes Error Code Description Recommended Action 8601 xx Pointing Device Interface test failed The following steps apply for the 8601 xx error code 1 Replace with a working pointing device and retest 2 Replace the system board and retest Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 44 Diagnostic Tools Drive Array Advanced Diagnostics DAAD Drive Array Advanced Diagnostics DAAD is a DOS based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller The error messages and codes listed include a
34. 4 4 Riser Board Expansion Slots 4 5 Chapter 5 Physical and Operating Specifications Syst m WE As sinsa stevia ie E O sv eadarsveazaate atselasseemn AEE 5 2 Hot Plug Power Suppl yes ccc sssscccssessesdssevscoussusscedsduesssdeivessebsdvecdesbsuwcsevblavsdvebinessuvtieessostaneedees 5 3 E ee EE 5 4 1 44 MB Diskette Drive 5 5 Low Profile 24X Max IDE CD ROM Drwve 5 6 4 3 GB Wide Ultra SCSI 3 Hard Drive 5 8 Index Compaq ProLiant 1850R Servers Maintenance and Service Guide vii About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing ProLiant 1850R Servers A WARNING To reduce the risk of personal injury from electrical shock and hazardous energy levels only authorized service technicians should attempt to repair this equipment Improper repairs could create conditions that are hazardous IMPORTANT The installation of options and servicing of this product should be performed by individuals that are knowledgeable of the procedures precautions and hazards associated with equipment containing hazardous energy circuits Symbols in Text These symbols may be found in the text of this guide They have the following meanings A A WARNING Indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Indicates that failure to follow directions could result in damage to equipment or loss of information
35. COMPAQ ProLiant 1850R Servers Maintenance and Service Guide First Edition July 1998 Part Number 327160 001 Spare Part Number 327321 001 Compaq Computer Corporation Notice The information in this publication is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL THIS INFORMATION IS PROVIDED AS IS AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES EXPRESS IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR PARTICULAR PURPOSE GOOD TITLE AND AGAINST INFRINGEMENT This publication contains information protected by copyright No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1998 Compaq Computer Corporation All rights reserved Printed in the U S A The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Compaq Deskpro Fastart Compaq Insight Manager Systempro Systempro LT ProLiant ROMPagq QVision SmartStart NetFlex QuickFind PaqFax ProSignia registered United States Patent and Trademark Office Netelligent Systempro XL SoftPag
36. E CABLE DETECTED Logical Drive X status NEEDS RECOVER Logical Drive X status OVERHEATE D Logical Drive X status OVERHEATIN G Logical Drive X Description This logical drive failed due to a catastrophic cache error This status could be issued for several reasons If this logical drive is configured for No Fault Tolerance and one or more drives fail this status will occur If mirroring is enabled and any two mirrored drives fail this status will occur If Data Guarding is enabled and two or more drives fail in this unit this status will occur This status may also occur if another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state A physical drive in this logical drive has failed The logical drive is operating in interim recovery mode and is vulnerable A physical drive has a cabling problem A physical drive in this logical drive has failed and has now been replaced This drive needs to be rebuilt from the mirror drive or the parity data The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels and it has shut down to avoid damage The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels A physical drive in this logical Recommended Action Replace the array accelerator board and reconfigure using the System Configuration Utility Check for drive failures wrong
37. IMPORTANT Presents clarifying information or specific instructions NOTE Presents commentary sidelights or interesting points of information Compaq Technician Notes WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indications of component replacement or printed wiring board modifications may void any warranty WARNING To reduce the risk of personal injury from electrical shock and hazardous energy levels do not exceed the level of repair specified in these procedures Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or to make modifications to any rinted wiring board Improper repairs could create conditions that Compaq ProLiant 1850R Servers Maintenance and Service Guide vili About This Guide are hazardous d WARNING To reduce the risk of electric shock or damage to the equipment m lf the system has multiple power supplies disconnect power from the system by unplugging all power cords from the power supplies m Do not disable the power cord grounding plug The grounding
38. PORTANT A memory module can be installed one way only Be sure to match the key slots on the module with the tabs on the memory slot Push the module down into the slot ensuring that the module is fully inserted and properly seated The following guidelines MUST be followed when installing or replacing memory Use only 32 64 128 or 256 MB SDRAM DIMMs SDRAM DIMMs must be 100 MHz Use Compaq SDRAM DIMMs only SDRAM DIMMs must all be the same speed and rated 100 MHz 2 33 The recommended order of SDRAM DIMM installation is m Second SDRAM DIMM in slot 2 J15 m Third SDRAM DIMM in slot 3 J16 m Fourth SDRAM DIMM in slot 4 J19 Any combination of SDRAM DIMMs can be used Table 2 3 Examples of SDRAM DIMM Upgrade Combinations Total Memory Slot 1 Slot 2 Slot 3 Slot 4 64 MB 32 MB 32 MB 64 MB 64 MB 32 MB 96 MB 64 MB 128 MB 64 MB 64 MB 240 MB 64 MB 128 MB 256 MB 128 MB 128 MB 32 MB 256 MB 64 MB 64 MB 64 MB 64 MB 384 MB 64 MB 64 MB 128 MB 128 MB 512 MB 128 MB 128 MB 128 MB 128 MB 1 GB 256 MB 256 MB 256 MB 256 MB Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 34 Removal and Replacement Procedures Processor ProLiant 1850R Servers can support up to two processors Figure 2 29 and Table 2 4 depict the location of processor s and processor power module s on the system board
39. QuickBlank QuickLock are trademarks and or service marks of Compaq Computer Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Other product names mentioned herein may be trademarks and or registered trademarks of their respective companies Compaq ProLiant 1850R Servers Maintenance and Service Guide First Edition July 1998 Part Number 327160 001 Spare Part Number 327321 001 iii Contents About This Guide Symbols Wy KE vii Compaq Technician Notes vii Where to Go for Additional Help ix Other Information Bourg ix Telephone Numbers eeure e eeh ee Ee a EE Er x Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View cccssssccceseeceeceeneeceeeeaceeceeaeeeeseaeeecesnaeecessneeeeeseaeeeess 1 2 System Components Exploded View 1 2 Spare EN CEET 1 4 Chapter 2 Removal and Replacement Procedures Electrostatic Discharge Informaton 2 2 Symbols iE QuipmMent 2 eaer ronpi eoi n e iee a E e apane iee ipne stot epeek ey 2 2 Preparation ProcedureSsineon sanen a aE T TE E EE TEE ER Taa 2 3 R ck Warnings ege GENEE EEEE Ee A R 2 4 Server Warnings and Precautions eseseseseseeeseeereeeresstesrrrsrrsstrsstessesstessreseressreseeesreese 2 5 DELVEL COVERS O AVEO A EEE EE Ed E E EE 2 6 Rack Mount Be z liiicntassstai gelegtl deel EEN 2 7 Power Standby Switch with LEDS A 2 8 Rear EE 2 9 Drive Cage Fan and Bracket 2 10 Drive Cage Fan Backen ege
40. Replace the drive that was incorrectly replaced and replace the original drive that failed Do not run the System Configuration Utility and try to reconfigure data will be lost Replace the array accelerator board If there were multiple errors this drive may need to be replaced If problems exist with this drive replace it with a Compag drive Check the identify controller data under the Inspect Utility If the firmware version field is the only thing different between the controller and nonvolatile RAM data this is not a problem Otherwise run the System Configuration Utility Run the System Configuration Utility to configure the controller and nonvolatile RAM Operate the system without the array accelerator board until the drive rebuild completes 3 59 may be occurring Less than 75 The operation of the array Allow sufficient time for the batteries to batteries at accelerator board has been recharge sufficient disabled due to less than 75 of 36 hours If the batteries have not voltage the battery packs being at the recharged after 36 hours replace the array sufficient voltage level accelerator board continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 60 Diagnostic Tools DAAD Diagnostic Messages continued Message Logical drive X failed due to cache error Logical Drive X status FAILED Logical Drive X status INTERIM RECOVERY Logical Drive X status LOOS
41. Run the System Configuration coprocessor has configured Utility been detected and correct that was not reported by CMOS continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 12 Diagnostic Tools POST Error Messages continued Audible Beeps L Long S Short 703 CMOS 2S reports a coprocessor that has not been detected Error Code 1151 Com Port 1 2S Address Assignment Conflict 1152 Com Port 2S 2 3 0r 4 Address Assignment Conflict 1600 Server None Manager R Failure 1610 2S Temperature violation detected Waiting for system to cool 1611 Fan fan 2S description failure detected 1611 Fan fan 2S description not present 1612 Primary 2S power supply failure 1613 Low None System Battery Probable Source of Problem Coprocessor or configuration error Both external and internal serial ports are assigned to COM1 Both external and internal serial ports are assigned to COM2 COM3 or COM4 Server Manager R board failure Error code displays after error message Ambient system temperature too hot Required fan has failed Fan not present Primary power supply has failed Real time clock system battery is running low on power Action 1 Run the System Configuration Utility and correct 2 Replace the coprocessor Run the System Configuration Utility and correct Run the System Configuration Utility and correct R
42. X Parallel Port X Address Assignment Conflict 402 Monochrome Adapter Failure 501 Display Adapter Failure 601 Diskette Controller Error 605 Diskette Drive Type Error Audible Beeps L Long S Short None None None None None 2S 1L 2S 1L 2S None 2S Probable Source of Problem Keyboard failure Keyboard failure Keyboard failure ZZ represents the Keyboard Scan Code System board keyboard or mouse controller failure Keyboard keyboard cable or system board failure Both external and internal ports are assigned to parallel port X Monochrome display controller Video display controller Diskette controller circuitry failure Mismatch in drive type Action Turn off the computer then reconnect the keyboard Replace the keyboard 1 A key is stuck Try to free it 2 Replace the keyboard 1 Run Diagnostics 2 Replace failed assembly as indicated 1 Make sure the keyboard is attached 2 Run Diagnostics to determine which is in error 3 Replace the part indicated Run the System Configuration Utility and correct Replace the monochrome display controller Replace the video board 1 Make sure the diskette drive cables are attached 2 Replace the diskette drive and or cable 3 Replace the system board Run the System Configuration Utility to set diskette type correctly 3 11 702 A None Installed coprocessor not
43. a will automatically be restored to drive X now that the drive has been replaced or now seems to be working Or Press the F2 key and the system will continue to operate in the Interim Data Recovery mode continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 22 Diagnostic Tools POST Error Messages continued Audible Error Code Beeps L Long S Short 1787 Drive Array None Operating in Interim Recovery Mode Physical drive replacement needed Drive X 1788 Incorrect None Drive Replaced Drive X Drive s were incorrectly replaced Drive Y Select F1 to continue drive array will remain disabled Select F2 to reset configuration all data will be lost Probable Source of Problem Hard drive X failed or cable is loose or defective Following a system restart this message reminds you that drive X is defective and fault tolerance is being used Drives are not installed in their original positions so the drives have been disabled See note below Action 1 Replace drive X as soon as possible 2 Check loose cables 3 Replace defective cables Reinstall the drives correctly as indicated Press F1 to restart the computer with the drive array disabled Or Press F2 to use the drives as configured and lose all the data on them NOTE The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on th
44. and or visual message appears If an error code appears on the screen during POST or after resetting the system follow the instructions in Table 3 1 Error messages and codes listed in Table 3 1 include all codes generated by Compaq products Your system generates only those codes that are applicable to your configuration The Action column lists the steps needed to correct the problem After completing each step run the Diagnostics program If the error code reappears perform the next step then run the Diagnostics program again Repeat this procedure until the error is corrected Table 3 1 POST Error Messages Audible Error Code Beeps Probable Source of Action L Long Problem S Short A Critical Error None A catastrophic system Run Diagnostics Replace failed occurred prior to error which caused the assembly as indicated this power up server to crash has been logged 101 ROM Error 1L 1S System ROM checksum Run Diagnostics Replace failed assembly as indicated 101 I 0 ROM None Options ROM checksum Run Diagnostics Replace failed Error assembly as indicated 102 System None DMA timers etc Replace the system board Run Board Failure the Compaq System Configuration Utility 3 5 104 ASR 2 None System board failure Run Diagnostics Replace failed Timer Failure assembly as indicated continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 6 Diagnostic Tools POST Error Messages continued Audible Error Co
45. ange of an ISA Card Check the Memory Address Configuration of installed ISA Card s or run Options ROMPag Utility to attempt SMART 2 E Option ROM Reprogramming 1768 Slot x Drive None SMART 2 Controller error Array Resuming logical drive expansion process 3 17 Remove or reconfigure conflicting ISA cards especially any cards that are not recognized by the System Configuration Utility Try reprogramming the SMART 2 E Controller s ROMs using the latest Options ROMPag version 2 29 or higher No action required Appears whenever a controller reset or power cycle occurs while array expansion is in progress continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 18 Diagnostic Tools POST Error Messages continued Audible Beeps L Long S Short Error Code 1769 Slot x Drive Array Drive s disabled due to failure during expand Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives None 1771 Primary Disk Port Address Assignment Conflict None 1772 Secondary Disk Port Address Assignment Conflict None 1773 Primary Fixed Disk Port Assignment Conflict None 1774 Slot x Drive Array Obsolete data found in Array Accelerator Select F1 to discard contents of Array Accelerator Select F2 to write contents of Array Accelerator to drives None Probable Source of Problem SMART 2 Controller e
46. are part numbers 1 5 Wide Ultra SCSI 3 specifications 4 3 GB 5 8 mechanical parts exploded view 1 2 memory fault recovery tracking defined 3 63 memory module exploded view 1 2 modules spare part numbers 1 4 removing and replacing 2 29 SDRAM DIMM slot locations 2 29 SDRAM DIMM specifications 5 4 specifications 5 4 messages critical error log 3 60 DAAD diagnostic 3 36 event 3 48 modem communications test error codes 3 24 when used with ASR 2 3 52 N NetFlex 2 controller test error codes 3 29 network interface fault recovery defined 3 63 NMI critical error log messages 3 61 non hot plug hard drive attaching to the removal media tray illustrated 2 19 installing 2 18 notes diskette drive 2 25 DLT drive w mounting bracket 2 25 eject lever diskette drive 2 25 LEDs 2 8 P pager settings illustrated 3 56 3 57 parts mechanical exploded view 1 2 spare list of 1 4 system componenets exploded view 1 2 parts breakdown 1 1 parts catalog illustrated 1 1 PCI expansion board expansion slots description 4 5 physical and operating specifications 5 1 POST Power On Self Test error messages 3 4 power processor module exploded view 1 2 spare part number 1 4 power supply exploded view 1 2 hot plug removing and replacing 2 12 hot plug spare part number 1 4 power supply fan exploded view 1 2 power standby switch exploded view 1 2 spare part number 1 4 Power On Self Test See POST preparation pr
47. art and Support Software CD ROM 2 1 3 2 running utilities 3 3 software error recovery 3 51 Spare Parts List 1 4 specifications 5 1 CD ROM drive low profile 5 6 DIMM 5 4 diskette drive 5 5 system unit 5 2 static electricity discharge 2 2 storage automatic reconstruction defined 3 63 storage devices 2 14 storage fault recovery tracking defined 3 63 support software running utilities 3 3 Compaq ProLiant 1850R Servers Maintenance and Service Guide Index 6 SW1 4 1 switch settings System Maintenance Switch 4 2 switches 4 1 symbols in equipment 2 2 Symbols in Text vii system Configuration Utility accessing 3 3 main menu 3 17 menu 3 3 system board exploded view 1 2 removing and replacing 2 35 spare part number 1 4 SW1 4 1 Switch SW1 System Maintenance Switchbank 4 1 system components exploded view 1 2 System Configuration Utility 2 1 system unit specifications 5 2 Systems Reference Library 3 50 T tape drives 1 2 height installing in bay Aor B 2 21 12 24 GB spare part number 1 7 technical support telephone numbers ix Telephone Numbers ix Compaq Authorized Reseller ix Compaq technical support ix worldwide ix test computer 3 17 test error codes advanced VGA board 3 27 Compaq network interface cards 3 30 diskette drive 3 23 fixed disk drive 3 25 keyboard 3 21 memory 3 20 modem communications 3 24 monochrome video board 3 23 NetFlex and token ring controllers 3 29 parallel printer 3 21 pointing device inter
48. artStart and Support Software CD 2 From the Compaq System Utilities screen select Create Support Software Next 3 Select the diskette you would like to create from the list then follow the instructions on the screen Run the utilities from the Compaq SmartStart and Support Software CD IMPORTANT Only the System Configuration Utility and the Array Configuration Utility can be executed from the Compaq SmartStart and Support Software CD All other utilities must be executed only from the system partition or from diskette To run these utilities directly from the Compaq SmartStart and Support Software CD 1 Start the Compaq SmartStart and Support Software CD 2 From the Compaq System Utilities screen select the utility you wish to run and select Next 4 To execute the System Configuration Utility select Run System Configuration Utility 4 To execute the Array Configuration Utility select Run Array Configuration Utility Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 4 Diagnostic Tools Power On Self Test POST POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on POST checks the following assemblies to ensure that the computer system is functioning properly m Processors Keyboard Power supply System board Memory Memory expansion boards Controllers Diskette drives Hard drives If POST finds an error in the system an audible
49. ature present in nonvolatile RAM may not match the signature on the controller DAAD found errors while attempting to access physical drive X believed to be operational Message followed by specific information about the error Posted writes have been disabled by the issuing of the Accelerator Disable command This occurred because of an operating system device driver The 210 megabyte hard drive has firmware version 2 30 or 2 31 DAAD unable to get monitor and performance data due to fatal command problem such as drive time out or unable to get data due to these features not supported on the controller The monitor and performance features have not been enabled Recommended Action Replace the controller as soon as possible Replace the controller Run the System Configuration Utility to configure the controller and nonvolatile RAM Replace the drive or correct the condition that caused the error Restart the system Run the System Configuration Utility to reinitialize the array accelerator board Replace the drive Check for other errors time outs etc If no other errors occur upgrade the firmware to a version that supports monitor and performance if desired Run the System Configuration Utility to initialize the monitor and performance features 3 55 for drive bay X Drive time out DAAD issued a command to a The drive or cable may be bad Check the occurred on physical drive and the co
50. c Server Recovery 2 ASR 2 lets the server restart automatically from the operating system or the Compaq Utilities To use this feature you must use the System Configuration Utility to install Compaq Utilities in the system partition You can tell ASR 2 to restart your server after a critical hardware or software error occurs Using the Compaq System Configuration Utility configure the system for either automatic recovery or for attended local or remote access to diagnostic and configuration tools You can also configure ASR 2 to page an administrator when the system restarts ASR 2 depends on the application and driver that routinely notify the ASR 2 hardware of proper system operations If the time between ASR 2 notifications exceeds the specified period ASR 2 assumes a fault has occurred and initiates the recovery process To configure ASR 2 1 Execute the System Configuration Utility 2 Select View and Edit Details 3 Set the software error recovery status to Enabled 4 Set the software error recovery time out 3 71 The available recovery features are m Software Error Recovery automatically restarts the server after a software induced server failure m Environmental Recovery allows the server to restart when temperature fan or AC power conditions return to normal Unattended Recovery For unattended recovery ASR 2 performs the following actions Logs the error information to the IML m Resets the server
51. c error codes identifies failures with the CD ROM cabling CD ROM drives adapter boards or the system board assembly Corrective action may require replacement of the CD ROM cabling a CD ROM drive an adapter board or the system board assembly Table 3 17 SCSI IDE CD ROM Drive Test Error Codes Error Code Description Recommended Action 6600 xx CD ROM ID failed The following steps apply to error codes 6605 xx CD ROM Read failed 6600 xx through 6605 xx 1 Replace the CD ROM media and retest 2 Check and or replace the signal cable and retest 3 Check the switch settings on the adapter board if applicable 4 Replace the SCSI controller if applicable and retest 5 Replace the CD ROM drive and retest 6 Replace the system board and retest Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 42 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges tape drives media changers tape drive cabling adapter boards or the system board assembly Corrective action may require replacement of a tape cartridge tape drive media changer tape drive cabling adapter board or the system board assembly Table 3 18 SCSI Tape Drive Test Error Codes Error Code Description Recommended Action 6700 xx SCSI Tape ID drive types test failed The following steps apply to error codes 6706 xx SCSI Disk SA Media test failed 6700 xx through 6728 xx 6709 xx
52. cted an error during the Power On Self Test POST Up Processor Prefailure A CPU has passed an internal corrected error threshold excessive internal ECC cache errors continued 3 83 Critical Error Log Messages continued Message NMI PCI Bus Parity Error NMI Expansion Board Error NMI Expansion Bus Master Time Out NMI Expansion Bus Slave Time Out NMI Fail Safe Timer Expiration Processor Exception NMI Processor Parity Error Server Manager Failure NMI Software Generated Interrupt Detected Error Caution Temperature Exceeded Abnormal Program Termination ASR 2 Test Event NMI Automatic Server Recovery Timer Expiration Required System Fan Failure UPS A C Line Failure Shutdown or Battery Low ASR 2 detected by ROM Description A parity error was detected on the PCI bus A board on the expansion bus indicated an error condition resulting in a server failure A bus master expansion board in the indicated slot did not release the bus after its maximum time resulting in a server failure A board on the expansion bus delayed a bus cycle beyond the maximum time resulting in a server failure Software was unable to reset the system fail safe timer resulting in a server failure The indicated processor exception occurred The processor detected a data error resulting in a server failure An error occurred with the Server Manager R Software indicated a syste
53. de Index 2 boards Continued exploded view 1 2 removing and replacing 2 28 spare part number 1 4 system board removing and replacing 2 35 spare part number 1 4 C cables assemblies spare part numbers 1 5 routing diagrams 2 26 cabling hard drive 2 20 cautions airflow 2 5 electrostatic discharge 2 3 fixed disk drives 2 15 processor 2 33 4 2 routing cables 2 26 voltage 2 5 CD ROM adapter board exploded view 1 2 removing and replacing 2 23 spare part number 1 4 cable low profile illustrated 2 26 drive adapter exploded view 1 2 spare part number 1 5 exploded view 1 2 installing in bay Aor B 2 21 low profile 24X removing and replacing 2 17 spare part number 1 5 specifications 5 6 SmartStart and Support Software 2 1 chassis exploded view 1 2 spare part number 1 4 Compaq CDs System Reference Library 3 50 Health Driver 3 53 IML Management Utility defined 3 47 Insight Manager 3 65 defined 3 46 printing the event list 3 47 remote maintenance 3 66 viewing the event list 3 47 Integrated Remote Console 3 53 Server Utility defined 3 47 connectors 4 1 connectors rear illustrated 4 4 connectors switches and jumpers 4 1 controllers network 1 7 spare part numbers 1 7 Correctable Memory Logs See IML cover server removing 2 6 Critical Error Log See IML defined 3 60 messages 3 60 D DAAD Drive Array Advanced Diagnostics 2 1 defined 3 34 Diagnostics and Utilities menu 3 3 starting 3 35 devices 1 2 h
54. de Beeps L Long S Short 162 System 2S Options Not Set 163 Time amp Date 2S Not Set 170 Expansion None Device Not Responding 172 None Configuration Nonvolatile Memory Invalid 172 1 None Configuration Nonvolatile Memory Invalid 172 2 IRC None Configuration Invalid 173 Slot ID None Mismatch 174 None Configuration Slo t Mismatch Device Not Found 175 None Configuration Slo t Mismatch Device Found 176 Slot with Not None Readable ID Yields Valid ID Probable Source of Problem Configuration incorrect Invalid time or date in configuration memory EISA or PCI expansion board failure Nonvolatile configuration corrupt or jumper installed Nonvolatile configuration corrupt IRC enabled and video controller is in PCI slot on the secondary bus Board replaced configuration not updated EISA or PCI board not found EISA or PCI board added configuration not updated EISA or PCI board in slot that should contain an ISA board Action Run the System Configuration Utility and correct Run the System Configuration Utility and correct Check board for secure installation Replace the failed board if necessary Run the System Configuration Utility and correct Run the System Configuration Utility and correct Move video controller to a PCI slot on the primary PCI bus Run the System Configuration Utility and correct Run the System Conf
55. diskette drive Slide the diskette drive straight back from the front of the unit 6 Pull the diskette drive out 2 and lift it from the chassis 3 Figure 2 21 Removing the diskette drive Reverse steps through 6 to replace the diskette drive NOTE Make sure the diskette eject lever clears the bezel Slide the diskette drive toward the back then push it to the front of the unit External Storage Devices You can connect optional mass storage devices to the ProLiant 1850R by using the external Wide Ultra SCSI 3 port on the back of the unit Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 28 Removal and Replacement Procedures Cable Routing Diagrams When routing cables always make sure that the cables are not in a position where they will be pinched or crimped CAUTION xX Diskette Drive Cable Figure 2 22 Diskette drive cable diag Low Profile CD ROM Cable Figure 2 23 Low profile CD ROM cable diagram 2 29 Figure 2 24 Hot plug drive cage cable diagram Internal SCSI Cable Attached to Array Controller Figure 2 25 Internal SCSI cable diagram Hot Plug Drive Cage Cable Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 30 Removal and Replacement Procedures Riser Board and Brace To remove the riser board and brace Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Remove all expansion
56. drive replaced or loose cable messages If there was a drive failure replace the failed drive s and then restore the data for this logical drive from the tape backup Otherwise follow the wrong drive replaced or loose cable detected procedures Replace the failed drive as soon as possible Turn the system off and attempt to reattach the cable onto the drive If this does not work replace the cable When booting up the system select the F1 rebuild drive option to rebuild the replaced drive Check the fans and the operating environment Check the fans and the operating environment Nothing needs to be done Normal operations 3 61 status drive has failed and has now can occur RECOVERING been replaced The replaced drive is rebuilding from the mirror drive or the parity data continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 62 Diagnostic Tools DAAD Diagnostic Messages continued Message Logical Drive X status WRONG DRIVE REPLACED Loose cable detected logical drives may be marked FAILED until corrected Mirror data miscompare Mirrored memory location errors No configuration for Accelerator Board SCSI port X drive ID Y firmware needs upgrading Set configuration command issued Soft Firmware Upgrade required Description A physical drive in this logical drive has failed The incorrect drive was replaced Controller unable to commun
57. e 2402 xx 2403 xx 2404 xx 2405 xx 2406 xx 2407 xx 2408 xx 2409 xx 2410 xx 2411 xx 2412 xx 2414 xx 2416 xx 2417 xx 2418 xx Table 3 13 Advanced VGA Board Test Error Codes Description Recommended Action Video memory test failed The following steps apply to error codes 2402 xx through 2456 xx i i failed m EES 1 Run the System Configuration Utility Video character set test failed 2 Replace the monitor and retest Video 80 x 25 mode 9 x 14 character cell 3 Replace the Advanced VGA board or test failed other video board and retest Video 80 x 25 mode 8 x 8 character cell 4 Replace the system board and retest test failed Video 40 x 25 mode test failed Video 320 x 320 mode color set 0 test failed Video 320 x 320 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Lightpen text mode test failed no response ECG VGC memory test failed continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 38 Diagnostic Tools Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2419 xx ECG VGC ROM checksum test failed 2420 xx ECG VGC attribute test failed 2421 xx ECG VGC 640 x 200 graphics mode test 2422 xx failed 2423 xx E ES 640 x 350 16 color set test failed eee ECG VGC 640 x 350 64 color test fa
58. e data cable If this message was due to a bad power cable connection but not because of an incorrect drive replacement repair the connection and press F2 Or If this message was not due to a bad power cable connection and no drive replacement took place this could indicate noise on the data cable Check cable for proper routing Continued POST Error Messages continued Audible Beeps L Long S Short Error Code 1789 Drive Not None Responding Physical Drive Check cables or replace physical drive X Select F1 to continue drive array will remain disabled Select F2 to fail drive s that are not responding Interim Recovery Mode will be enabled if configured for fault tolerance 1790 Disk 0 Configuration Error None 1791 Disk 1 Error None 1792 Drive Array None Reports Valid Data Found in Array Accelerator Data will automatically be written to drive array Probable Source of Problem Cable or hard drive failure Hard drive error or wrong drive type Hard drive error or wrong drive type This indicates that while the system was in use power was interrupted while data was in the Array Accelerator memory Power was then restored within eight to ten days and the data in the Array Accelerator was flushed to the drive array 3 23 Action 1 Check the cable connections 2 If cables are connected replace the drive 3 If you do not want to replace
59. e done Normal operations should continue Not an error or data loss condition No action needs to be taken Replace the array accelerator board Run the System Configuration Utility Allow enough time for batteries to recharge 36 hours If batteries have not recharged after 36 hours replace the array accelerator board If 75 of the batteries present are fully charged the array accelerator is fully operational If more than 75 of the batteries are not fully charged allow 36 hours to recharge them Attach array accelerator board to array controller Place the array controller in the proper slot or run the System Configuration Utility to reconfigure nonvolatile RAM to reflect the removal or new position 3 51 Compatibility Compatibility port configured for A hardware problem has occurred replace port problem this IDA controller When DAAD the detected was verifying this interface a IDA controller serious problem was detected continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 52 Diagnostic Tools DAAD Diagnostic Messages continued Message Configuration signature is zero Configuration signature mismatch Controller communication failure occurred Controller detected NVRAM configuration not present Controller firmware needs upgrading Controller firmware needs upgrading DAAD Error 102 Controller is located in special video slot Controller
60. e drive cables 9 Replace the diskette drive 10 Replace the server cover 2 23 Installing a 1 2 Height Tape Drive or CD ROM Drive in Bay AorB ProLiant 1850R Servers have two bays bay A and bay B for removable media Bays A and B can accomodate two half height or one full height device s Devices that can be installed include an additional CD ROM drive 1 inch or 1 6 inch height hard drives non hot plug SLR DAT or DLT tape drives 1 2 3 Perform the preparation procedures See page 2 4 Remove the server cover See page 2 7 Remove the rack mount bezel See page 2 8 Remove the T 15 torx screw 1 securing the media tray to the chassis then slide the tray out of the server 2 Remove the removable media tray itt d Ng S S GEI pat e d Figure 2 16 Removing the removable media tray Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 24 Removal and Replacement Procedures 6 Insert the drive 1 into drive bay A or B 7 Tighten the two screws 2 securing the drive in the drive cage KS 1 1 G Figure 2 17 Installing a 1 2 height tape drive into bay A 8 Attach the IDE and power cables to the 1 2 height tape drive 9 Connect the drive power and signal cables Figure 2 18 Connecting the drive cables 10 Replace the rack mount bezel and server cover 2 25 24X Max Low Profile CD ROM Adapter Board To remove the 24X Max low profi
61. ed The drive may be a third party drive or the drive s operating parameters may have been altered Condition may cause data corruption if power to the drive is interrupted This could mean that either the drive or restore the drive s operating parameters Check the diagnosis screen for other error Accelerator board was replaced in the wrong slot or placed in a system that was previously configured with another board type Included with this message is a message indicating the type of adapter sensed by DAAD and a message indicating the type of adapter last configured in EISA nonvolatile RAM messages Run the System Configuration Utility to update the system configuration 3 65 Integrated Management Log On servers supporting the Integrated Management Display Compaq Integrated Management Log IML replaces the Critical Error Log and Correctable Memory Logs It records system events and stores them in an easily viewable form It marks each event with a time stamp with one minute granularity Events listed in the Integrated Management Log are categorized as one of four event severity levels m Status indicates that the message is informational only m Repaired indicates that corrective action has been taken m Caution indicates a non fatal error condition WR Critical indicates a component failure The Integrated Management Log requires Compaq Operating System dependent drivers Refer to the Compaq Suppo
62. edia speed 4 16 and type Unshielded Twisted Pair Shielded Twisted Pair UTP STP settings 5 Check the MAU cabling or other network components 6 Replace the controller 3 41 SCSI Fixed Disk Drive Test Error Codes The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives SCSI fixed disk drive controller boards SCSI fixed disk drive cabling and system board functions Corrective action may require replacement of fixed disk drive cables fixed disk drive controllers fixed disks or the system board assembly If your system uses a drive array controller see the section for Drive Array Advanced Diagnostics DAAD Table 3 16 SCSI Fixed Disk Drive Test Error Codes Error Code Description Recommended Action 6500 xx SCSI Disk ID drive types test failed The following steps apply to error codes 6502 xx SCSI Disk Unconditional Format test 6500 xx 6505 xx failed through 6528 xx 6506 xx SCSI Disk Read Test Failed 1 Run the System Configuration Utility and 6509 xx SCSI Disk SA Media test failed veritythe HIVE ac 6523 xx SCSI Disk Erase tape test failed 2 Replace the SCSI disk drive signal and f power cables and retest 6528 xx SCSI Disk Random Read test failed f 3 Replace the SCSI controller and retest Media load unload test failed f 4 Replace the SCSI disk drive and retest 5 Replace the system board and retest SCSI IDE CD ROM Drive Test Error Codes The 6600 series of Diagnosti
63. eight tape drive installing in bay A or B 2 21 CD ROM installing in bay Aor B 2 21 diskette drive removing and replacing 2 25 external storage devices connecting 2 25 hard drive installing in bay 2 2 24 low profile CD ROM removing and replacing 2 17 mass storage removing and replacing 2 14 SCSI devices SCSI IDs 4 3 Wide Ultra SCSI 3 specifications 4 3 GB 5 8 devices mass storage spare part number 1 5 diagnose drive array 3 17 diagnostic error codes 3 17 recommended action 3 4 3 17 diagnostics and utilities 3 17 defined 3 17 diskette 3 17 running diagnostics 3 18 software 3 17 DIAGS See diagnostics diskette drive cable illustrated 2 26 exploded view 1 2 removing and replacing 2 25 spare part number 1 5 specifications 5 5 diskette to create diagnostics 3 17 Drive Array Advanced Diagnostics See DAAD drive bay access to 2 6 access to boards 2 6 access to expansion boards 2 6 access to expansion slots 2 6 access to switches 2 6 drive bay positions 2 15 drive cage assembly removing and replacing 2 16 drive cage fan removing and replacing 2 10 drive installation guidelines 2 14 drives 1 2 height tape drive installing in bay A or B 2 21 CD ROM installing in bay Aor B 2 21 low profile 24x Max spare part number 1 5 low profile 24x specifications 5 6 removing and replacing 2 17 DAT drive 12 24 GB spare part number 1 7 diskette removing and replacing 2 25 spare part number 1 5 specifications 5 5 drive cage a
64. elect View Device Data The selected server is displayed with buttons around its perimeter 2 Select the Recovery button 3 Select Integrated Management Log 4 Ifa failed component has been replaced select the event from the list then select Mark Repaired Printing the Event List NOTE You can only view the list from the Recovery Integrated Management Log screen as described above 1 From the Insight Manager select the appropriate server 2 Select the Configuration button 3 Select the Recovery button 4 Select Print Compaq Survey Utility The Compaq Survey Utility is a serviceability tool available from Windows NT and Novell NetWare that delivers online configuration capture and comparison to maximize server availability It is delivered on the Compaq Management CD in the SmartStart package or is available on the Compaq website Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility After running the Compaq Survey Utility you can view the IML by loading the output of the utility typically called survey txt into a text viewer such as Notepad The event list follows the system slot information Once you have opened the text file you can print it using the print feature of the viewer Compaq IML Management Utility The Compaq IML Management Utility is a DOS based tool that gives you the off line ability to review mark corrected and print events from the IML It is
65. ement Protocol or SNMP Compaq Insight Manager Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of your Compaq hardware In the unlikely event of hardware failures Compaq Insight Manager also provides a full complement of remote maintenance and control facilities For additional information refer to the online Compaq Insight Manager User Guide on the Systems Reference Library CD that accompanied your server Chapter 4 Connectors Switches and Jumpers This chapter provides connector switch and jumper information for the Compaq ProLiant 1850R Servers System Board The Compaq ProLiant 1850R Server system boards contain the system maintenance switchbank and the external battery jumper Switch SW1 System Maintenance Switchbank Switch SW1 is a six position switchbank S1 S6 that controls the security features and maintenance of the computer Cl ren IID GERRARDS g Figure 4 1 Location of the system board switch SW1 Com
66. emove the server cover See page 2 7 Unplug the rear fan from the system board 1 Remove the four retention pins 2 attaching the fan assembly to the chassis Remove the rear fan 3 Figure 2 4 Removing the rear fan Reverse steps 1 through 5 to replace the rear fan 2 11 Drive Cage Fan and Bracket To remove the drive cage fan and bracket 1 Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Disconnect the data and power cables connected to the CD ROM adaptor board if installed and the hot plug SCSI backplane board 4 Unplug the fan from the power supply 5 Remove the three T 15 screws connecting the fan and bracket to the back of the drive cage 6 Pull the fan and bracket away from the drive cage Figure 2 5 Removing the drive Reverse steps 1 through 6 to replace the drive cage fan and bracket Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 12 Removal and Replacement Procedures Drive Cage Fan Bracket To disassemble the drive cage fan bracket Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Remove the drive cage fan and bracket See page 2 11 4 Push in on the two push lock fasteners 1 holding the bracket on the fan 5 Remove the bracket and fan guard from the fan 2 Figure 2 6 Disassembly of the drive cage fan bracket Reverse steps 1 through 5 to assemble the drive ca
67. erals If you select Boot to Compaq Utilities from Compaq Insight Manager Compaq Utilities loads the appropriate remote services so that remote access is available If network status is enabled network support is loaded If Dial In status is enabled the modem is set to auto answer Allows you to run the System Configuration Utility remotely You can also run the remote configuration utility locally Press F10 during the restart process when the cursor moves to the upper right corner of the monitor Allows you to update the server firmware remotely Uses firmware images on the system partition that might have been previously uploaded with the file transfer services ROMPaq 3 87 Using flash ROM in Compaq servers allows the firmware BIOS to be upgraded with system or option ROMPaq utilities To upgrade the ROM Run the ROMPaq utility from the system partition or Insert a ROMPaq diskette into drive A and cold boot the system The ROMPaq utility then checks the system and provides a choice if more than one exists of ROM revisions to which the system can be upgraded This procedure is the same for both system and option ROMPaq utilities CAUTION Do not turn the power off during a firmware upgrade A loss of power during upgrade may corrupt the firmware and prevent the system from booting Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices Compaq Insight Manager delive
68. erscores instead of spaces within the name for example Compaq_Server If you are using IPX network access to the Compaq Utilities this server name is used to advertise NVT host services This server name displays in the Compaq Insight Manager server list when it determines it can communicate via NVT Set this name to be the same as the server name you assign when the host OS is running Compag ProLiant 1850R Servers Maintenance and Service Guide 3 78 Diagnostic Tools Network card Slot Select the slot number of the network interface card you wish to slot use for network access to Compaq Utilities Network frame ETHERNE Select the frame type for your network Selections include both type TI Ethernet and Token Ring topologies continued 3 79 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continued Pager Data Setting Description Network IP Enter the IP address for this server in standard dot notation address NOTE This is not used if you select Custom for Network controller You must enter your IP address in the NET CFG file that you load into the system partition Network IP Enter the net mask for this server in standard dot notation k ee net mas NOTE This is not used if you select Custom for network controller You must enter your IP address in the NET CFG file that you load into the system partition Network IP Enter the router to be used for this server in standard
69. es Mode 0 2352 2340 2336 1024 bytes Mode 1 2352 2340 2336 2048 1024 bytes Mode 2 Dimensions U S International Height 0 5 in 12 7 mm Depth 5 12 in 130 mm Width 5 16 in 131 mm Weight lt 12 35 oz lt 350 g Data Transfer Rate Sustained 1200 KB s Burst 8 3 MB s Access Times typical Full Stroke lt 600 ms Random 8X speed lt 275 ms Disk Diameter 4 7 in 3 15 in 12 cm 8 cm Rotational speed 1840 to 4240 rpm Center Hole diameter Bin 15mm Thickness 05 in 1 2mm Track pitch 1 6 um continued Low Profile 24X Max IDE CD ROM Drive Specifications continued Interface Cache Buffer Audio Output Level Line Out Cache buffer IDE 256 KB 0 7 VRMS at 47 kQ 256 KB lt 10 seconds Startup Time Stop Time Laser Parameters Type 5 seconds Semiconductor Laser GaAlAs Wave Length Divergence Angle 780 nm 35 nm 53 5 degrees 1 5 degrees Output Power Operating Conditions U S International Temperature 0 13 mW 41 to 113 F 5 to 45 C Humidity 10 80 Compaq ProLiant 1850R Servers Maintenance and Service Guide 5 8 Physical and Operating Specifications 4 3 GB Wide Ultra SCSI 3 Hard Drive Table 5 6 4 3 Gigabyte Wide Ultra SCSI Drive Specifications Capacity 4293 6 MB Height Third 1 inch Size 3 5 inch Interface Wide Ultra SCSI 3 Transfer Rate 40 MB s Sector Interleave 1 1 Seek Times typical including settling Single Track 1 0 ms Average 7 9
70. es failures with serial parallel interface board or system board functions Corrective action may require replacement of the serial parallel interface board or the system board assembly Table 3 9 Serial Test Error Codes Error Code Description Recommended Action 1101 xx Serial port test failed The following steps apply to error codes 1109 xx Clock register test failed 1101 xx and 1109 xx 1 Check the switch settings on the Serial Parallel Interface board if applicable and retest 2 Replace the Serial Parallel Interface board if applicable and retest 3 Replace the system board and retest Modem Communications Test Error Codes The 1200 series of Diagnostic error codes identifies failures with the modem s Corrective action may require replacement of the modem s Table 3 10 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 xx Modem internal loopback test failed The following steps apply to error codes 1202 xx Modem time out test failed 1201 xx through 1210 xx 1203 xx Modem external termination test failed 1 Refer to the modem documentation 1204 xx Modem auto originate test failed for correct setup procedures and 1206 xx Dial multi frequency tone test failed retest 1210 xx Modem direct connect test failed 2 Check the modem line and retest 3 Replace the modem and retest 3 35 Fixed Disk Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures
71. eseeereesreesrrerrrsrirsrereressreseresereseresereserese 3 34 Starting DAN eth Riya ee AN GU eee 3 35 Integrated Management Log 3 46 Multiple Ways of Viewing the Log 0 eee eeeeeeeeceeneecsneecscecseeceseeeesaeeesaeecsaeesseeeee 3 46 Pi Stol R ttgen deeg 3 48 Rapid Recovery Services ss ecsscsesscresenecseeessonevessceensecesesevenseesnsetonoseroneessseneneetonsee es 3 50 Automatic Server ReCOVErY 2 cscccesccceseceseeceseecesseecsseecsacecseecseecesaeeesaeecsaeessneeenes 3 50 Server Health uge tie seg igege geed dots senda eee 3 59 Storage Fault Recovery Tracking esccesesesesecsseeceseeeesseecsaeecseecsseeeesaeessaeesseeesee 3 63 Storage Automatic Reconstruction eee eeseccsecsseeseseeeeseeeesseecsaeesaeecsaeesseesseeseaeeee 3 63 Network Interface Fault Recovery Tracking ceesesssecsseeseseeeeseeeneeeesaeecsaeersneeenes 3 63 Memory Fault Recovery Tracking ceescsssecsseecsseecsseeeesaeecsseecsseecsseeessaeeesaeeesaeers 3 63 Remote Service Features ste cite ck ated sche enteves ee EES 3 64 AU IS EE 3 65 Compaq Insight Manager 3 65 Features of Compaq Insight Management 3 65 Compaq Insight Management Software Architecture 3 66 Chapter 4 Connectors Switches and Jumpers SyStei Board ET 4 1 Switch SW1 System Maintenance Suwitchbank eee eeeeeeseeeeseeeeaeeceneceaeesseeeeee 4 1 SESI Device Srnu e ch EEN Ee e E e e ai a e EEA 4 3 Rear Panel Conn ctor Seisoen e T E E E E EE E
72. face 3 33 POST error messages 3 4 primary processor 3 19 procedure 3 17 SCSI fixed disk drive 3 31 SCSI tape drive 3 32 SCSI IDE CD ROM drive 3 31 serial 3 24 test error codes continued server manager R board 3 32 tape drive 3 26 video display 3 22 U upgrade firmware 3 17 utilities access 3 2 Compaq utilities remote 3 52 create diskette 3 3 pager settings 3 56 3 57 V video display unit test error codes 3 22 monochrome board test error codes 3 23 voltage regulator board See processor power module See processor W warnings authorized technicians vii bodily harm vii 2 4 2 5 damage to equipment vii electrical vii viii 2 4 2 5 2 34 electrostatic discharge 2 3 lithium battery explosion hazard 2 36 loading and unloading rack 2 5 rack precautions 2 3 removing the rack mount bezel 2 7 stacking 2 4 symbols in equipment 2 2 weight rack 2 4 Wide Ultra SCSI 3 specifications 4 3 GB 5 8 Index 7 Compaq ProLiant 1850R Servers Maintenance and Service Guide
73. g the 24X Max low profile CD ROM to the chassis Ee BI NS Pull the 24X Max low profile CD ROM from the drive cage Figure 2 11 Reverse steps through 5 to replace the 24X Max low profile CD ROM assembly Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 20 Removal and Replacement Procedures Installing a Non Hot Plug Hard Drive into Bay A or B To install a non hot plug hard drive into bays A or B 1 Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Remove the diskette drive See page 2 27 4 Remove the 24X Max low profile CD ROM See page 2 19 5 Remove the T 15 torx screw 1 securing the removable media tray to the chassis and then slide the tray out of the server 2 d km II Ki S c f d Figure 2 12 Removing the removable media tray from the server 2 21 6 Attach the non hot plug hard drive to the removable media tray with the four Torx screws provided Figure 2 13 Attaching a non hot plug hard drive to the removable media tray 7 Install the drive assembly into the drive bay Make sure the guide screw 1 lines up with the guide slot in the removable media drive cage Figure 2 14 Installing and securing the drive into the chassis Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 22 Removal and Replacement Procedures 8 Connect the cables drive power and signal cables Figure 2 15 Connecting th
74. ge fan bracket 2 13 Hot Plug Power Supply The hot plug power supply module is used for both the Compaq ProLiant 1850R server bays To remove a hot plug power supply or to install an additional one IMPORTANT When using a single power supply module it must populate the outer bay Both bays can be populated for redundant power supply capability 1 Perform the preparation procedures See page 2 4 2 Push in the port colored tabs on the power supply blank 1 3 Pull the tab out until it opens 2 4 Pull the power supply blank out the back of the chassis 3 Figure 2 7 Removing the hot plug power supply blank Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 14 Removal and Replacement Procedures 5 Install the hot plug power supply 1 6 Push the tab 2 in until it locks ZN SS SoZ NS GC E i Figure 2 8 Installing a hot plug power supply Mass Storage Devices Compaq ProLiant 1850R Servers can house up to 7 mass storage devices including E Preinstalled 3 5 inch 1 44 MB diskette drive m Two available Half Height 5 25 inch drive bays removable media area m Preinstalled 24X Max low profile CD ROM drive m Upto three l inch height or two 1 6 inch height Compaq hot plug hard drives Drive Installation Guidelines When adding SCSI hard drives to the ProLiant 1850R Servers observe the following guidelines A maximum of seven SCSI devices per controller may be added Eac
75. gnostic Error Table 3 24 Critical Error Log Messages Description The operating system has encountered an abnormal situation that has caused a system failure An ASR 2 activity has been detected and logged by the system ROM The System Configuration Utility generated a test alert The system detected a data error in base memory following a reset due to the Automatic Server Recovery 2 ASR 2 timer expiration The system detected a data error in extended memory following a reset due to the ASR 2 timer expiration The system ROM was unable to allocate enough memory to create a stack Then it was unable to put a message on the screen or continue booting the server The maximum number of system resets due to ASR 2 timer expiration has been reached resulting in the loading of Compaq Utilities Low system battery warning Replace battery within 7 days to prevent loss of nonvolatile configuration memory Failure of the battery supporting the system s nonvolatile RAM is imminent The operating system has detected that the temperature of the system has exceeded the caution level Accompanying data in the log notes if an auto shutdown sequence has been invoked by the operating system An error was detected by the Diagnostics Utility See the specific error code in this chapter for a detailed explanation Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 82 Diagnostic Tools Error Detected On Boot The server dete
76. guration Utility F10 key RESUME F1 None KEY Probable Source of Problem Hard parity error while writing data to posted writes memory Volume failed due to loss of data in posted writes memory Power is cycled Temperature too hot Processor fan not installed or spinning A configuration error occurred during POST As indicated to continue Action Enable Array Accelerator Press F1 to continue with logical drives disabled or F2 to accept data loss and re enable logical drive Check fans Press F10 to run System Configuration Utility Press the F1 key 3 27 Diagnostics Software Tables 3 2 through 3 20 include all test error codes generated by Compaq products Each code has a corresponding description and recommended action s Your system generates only those codes that are applicable to your configuration and options When you select Diagnostics and Utilities from the System Configuration Utility main menu the utility prompts you to test inspect upgrade and diagnose the server Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power On Self Test POST Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD You can create a Diagnostics diskette from the SmartStart CD and run Diagnostics from diskette The following options are available f
77. h SCSI drive must have a unique address SCSI addresses IDs are automatically determined for drives installed in the hot plug drive cage of the ProLiant 1850R See Table 2 1 Compaq non hot plug drive SCSI cables for the ProLiant 1850R servers are terminated Remove all terminating jumpers from third party SCSI devices The hot plug SCSI backplane board provides proper termination for SCSI devices installed in hot plug bays Supported Compaq SCSI options are not terminated The following chart provides the SCSI ID jumper settings for Compaq SCSI hard drives SCSI ID 6 5 N wo Bit 2 ON ON ON OFF OFF OFF OFF NOTE OFF jumper removed Table 2 1 SCSI ID Settings Bit 1 ON OFF OFF ON ON OFF OFF Bit 0 OFF ON OFF ON OFF ON OFF 2 15 Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 16 Removal and Replacement Procedures ProLiant 1850R Drives This section describes the drive bay positions removal and replacement procedures and hard drive installation for parts unique to the ProLiant 1850R Server Drive Bays The ProLiant 1850R Server has five drive bays for internal mass storage devices SCSI devices can be installed in drive bay 3 or attached to the external Fast Wide SCSI 2 port via an external storage system CAUTION The ProLiant 1850R server does not support the installation of IDE or EIDE fixed disk drives
78. hat provides power for the processor WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching To remove a processor power module 1 Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Press the socket latches 1 outward with your index fingers until the latches snap open 4 As the socket latches open the module comes out of the socket 2 Figure 2 31 Removing a processor power module Reverse steps through 4 to install a processor power module The processor power module is keyed to ensure correct alignment Use the System Configuration Utility to reconfigure the server See Chapter 3 for more information 2 37 System Board To remove the system board 1 Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Remove all expansion boards Remove the Riser board and brace See page 2 30 Disconnect the cables both in and out of the chassis See page 2 28 4 5 6 Remove any SDRAM DIMMs See page 2 31 7 Remove the processor s See page 2 34 8 Remove the processor power module s See page 2 36 9 Remove the ten nuts and one screw 1 securing the connector plate 10 Remove the eight T 15 screws 2 mounting the processor s to the chassis 11 Slide the system board back then lift it from the chassis 3 Figure 2 32 Removing the system b
79. he section titled Electrostatic Discharge for more information Rack Warnings WARNING Always load the heaviest item first and load the rack from the bottom up This makes the rack bottom heavy and helps prevent the rack from becoming unstable d WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack d WARNING To reduce the risk of personal injury or damage to the equipment the bottom stabilizers on the equipment must be fully extended Be sure that the equipment is properly supported braced when installing options and cards d WARNING To reduce the risk of personal injury or damage to the equipment at least two people are needed to safely unload the rack from the pallet An empty 42U rack weighs 253 Ib 115 kg is over seven ft 2 1m tall and may become unstable when being moved on its casters Do not stand in front of the rack as it rolls down the ramp from the pallet handle it from the sides d WARNING A rack may become unstable if more than one component is extended for any reason To reduce the risk of personal injury be sure that the rack is adequately stabilized before extending a component outside the rack and extend only one component at a time d WARNING Before beginning work on the rack be sure that the leveling jacks are extended to the floor that the full weight of the rack rests on the level f
80. icate with one or more physical drives probably because of a cabling problem Logical drives may be ina FAILED state until the condition is corrected preventing access to data on the controller Data was found at reinitialization in the posted write memory however the mirror data compare test failed resulting in data being marked as invalid Data loss is possible Soft errors occurred when attempting to read the same data from both sides of the mirrored memory Data loss will occur The array accelerator board has not been configured Drive s firmware may cause problems and should be upgraded The configuration of the array controller has been updated The array accelerator board may remain disabled until it is reinitialized DAAD has determined that your controller is running firmware that has been soft upgraded by the Compaq Upgrade Utility Recommended Action Replace the drive that was incorrectly replaced Then replace the original drive that failed with a new drive Do not run the System Configuration Utility to reconfigure you will lose data on the drive Check all controller and drive cable connections Replace the array accelerator board Replace the array accelerator board If the array accelerator board is present run the System Configuration Utility to configure the board if desired Run Options ROMPag to upgrade the drive s firmware to a later revision Run the System Configurat
81. iguration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct 3 7 177 None Incomplete System Run the System Configuration Configuration Configuration Utility Not Complete and correct 178 Processor None Processor type or step Run the System Configuration Configuration does not match Utility Invalid configuration memory and correct 179 System None A board was installed that Run the System Configuration Revision has a different revision Utility Mismatch date and correct 180 Log None Reinitialized continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 8 Diagnostic Tools POST Error Messages continued Audible Error Code Beeps Probable Source of Action L Long Problem S Short 201 Memory None RAM failure Run Diagnostics Replace failed Error assembly as indicated 203 Memory None RAM failure Run Diagnostics Replace failed Address Error assembly as indicated 205 Cache None Cache memory error Replace the processor board in Memory Error the slot indicated 205 Option None Option cache memory Replace the option cache board Cache Memory error Error 206 Cache None Cache controller failure Run Diagnostics Replace failed Controller Error assembly as indicated 207 Invalid None Memory module installed Verify placement of memory Memory incorrectly modules Configuration Check DIMM SIMM Installation 208 Invalid 1L 1S The speed
82. iled abs ECG VGC monochrome text mode test failed 2431 SES ECG VGC monochrome graphics mode 2432 xx test failed 2448 xx 640 x 480 graphics test failure 2451 xx 320 x 200 graphics 256 color mode test 2456 xx failure 2458 xx Advanced VGA Controller test failed The following steps apply to error Geer 132 column Advanced VGA test failed codes 2458 xx through 2480 xx Advanced VGA 256 Color test failed 1 Run Setup 2477 Xx Advanced VGA Bit BLT Test 2 Replace the system board and 2480 xx i retest Advanced VGA DAC Test Advanced VGA Data Path Test Advanced VGA DAC Test 3 39 32 Bit DualSpeed NetFlex 2 Controller and 32 Bit DualSpeed NetFlex 2 Token Ring Controller Test Error Codes The 6000 series of Diagnostic error codes identifies failures with 32 bit DualSpeed NetFlex 2 Token Ring Controllers Corrective action may require replacement of the 32 bit DualSpeed NetFlex 2 Token Ring Controller Table 3 14 32 Bit DualSpeed NetFlex 2 Controller and 32 Bit DualSpeed NetFlex 2 Token Ring Controller Test Error Codes Error Code Description Recommended Action 6000 xx Network card ID failed The following steps apply to error codes xx th h XX 6001 xx Network card setup failed BOOT through Dee x 6002 xx Network card transmit failed 1 Check the controller installation in the EISA slot 6014 xx Network card Configuration failed g 2 Check the interrupt type and number 6016 xx Network card Reset failed setting 6028 xx Net
83. ime by enabling diagnosis of actual network interface failures Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 86 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem or network Table 3 26 Compaq Servers Remote Management Features Feature Service Session Disk Based Diagnostics Server Restart Configuration Utility Firmware Updates Description Provides remote access to all the utilities on the system partition including Diagnostics utilities Inspect ROMPagq Drive Array Advanced Diagnostics DAAD and the System Configuration Utility Also provides the capability for remote file transfer services to and from the system partition Provides remote diagnostic capability after you configure ASR 2 and the reset restart option to restart from Compaq Utilities Also allows you to view Health Logs Disk based diagnostics can also be run locally Press F10 during the restart process when the cursor moves to the upper right corner of the monitor Provides the ability to restart the server remotely from Compaq Insight Manager while the operating system is running Allows the server to restart back to the operating system or restart to the system partition Provides a complete system reset to all periph
84. ing dirty data that cannot be flushed written to the drives has reached a preset limit The cache is still enabled but writes are no longer being posted This problem usually occurs when there is a problem with the drive s At least on line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line Data in the cache was lost but not because of the battery being Recommended Action Nothing needs to be done The controller will either write the data to the drivers or discard the data completely Normal operations should continue If newer data was overwritten you may need to restore newer data otherwise nothing needs to be done Normal operations should continue Nothing needs to be done Normal operations should continue Fix the problem with the drive s Then the controller will be able to write the dirty data to the drives Fix the problem with the drive s Then the controller will be able to write the dirty data to the drives and posted write operations will be restored Replacement of the cache should be considered If cache replacement is not done the remaining cache lines should continue to operate properly Check to be sure that the array accelerator is properly seated If the error continues you may need to replace the array lost due to discharged some reason other than the battery being discharged 3 49 accelerator
85. ion Utility to reinitialize the array accelerator board Run the Compaq Upgrade Utility to place the latest firmware on all drives 3 63 However the firmware running is not present on all drives This could be caused by the addition of new drives in the system Threshold for This message indicates that a Check for the particular threshold that has drive bay X monitor and performance been violated violated threshold for this drive has been violated continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 64 Diagnostic Tools DAAD Diagnostic Messages continued Message Threshold violations for drive bay X Unknown Description This is a list of the individual thresholds that have been violated for this drive A code was returned from the Recommended Action The drive may need to be replaced Run the Compaq Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement Obtain the latest version of DAAD disable code Warning bit array accelerator board that DAAD does not recognize A monitor and performance Check the other error messages for an detected WARNING threshold violation may have occurred The status of a logical drive may not be OK Drive has its internal write cache indication of the problem Replace the drive with a Compaq supplied Drive Write Cache is enabled on X Wrong enabl
86. irmware revision Obtain the latest firmware Install the controller in a different slot and run the System Configuration Utility to configure the controller and nonvolatile RAM Look for messages indicating which drives have been moved If none appear and drive swapping did not occur run the System Configuration Utility to configure the controller and nonvolatile RAM Do not run the System Configuration Utility if you believe drive swapping 3 53 been moved to a different drive has occurred bay Controller IDA firmware is less than version Replace the controller as soon as possible needs 0 96 replacing DAAD Error 102 continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 54 Diagnostic Tools DAAD Diagnostic Messages continued Message Controller needs replacing DAAD Error 104 Controller reported POST error Error Code x Controller restarted with a signature of zero DAAD recorded errors attempting to access X Disable command issued Drive bay X needs replacing DAAD Error 102 Drive Monitoring features are unobtainable Drive Monitoring is NOT enabled Description The Intelligent Array Expansion System firmware is less than version 1 14 The controller returned an error from its internal Power On Self Tests DAAD did not find a valid configuration signature to use to get the data Nonvolatile RAM may not be present unconfigured or the sign
87. iskette Drive model 4 3 GB Pluggable Wide Ultra SCSI 3 Drive CABLE ASSEMBLIES Miscellaneous Power Cable Kit a 14 Pin Signal Power Cable Assembly b 20 Pin Main Power Cable Assembly Miscellaneous Signal Cable Kit a 28 inch F1 Point to Point SCSI Cable Assembly b Two Device F1 SCSI Cable Assembly c Diskette Drive Cable Assembly d Eight Inch F1 CD Data Cable Assembly MISCELLANEOUS CD Mount Tray Assembly Removable Media Tray Miscellaneous Plastics Kit a Fan Guard Power Supply b Fan Cover c Wireform Fan Guard d Push Lock Fastener e Processor Retention Brackets f Fan Mounting Bracket g Slot Cover e Card Guide X I SS ie Rack mounting Kit Hot Plug Cover Return Kit Cartons and Buns International Illustrated Parts Map Maintenance and Service Guide 1 5 Spare Part 327921 001 288456 001 295680 B21 327919 001 327920 001 327318 001 327319 001 327310 001 296200 001 327322 001 327322 002 327320 001 327321 001 continued Compaq ProLiant 1850R Servers Maintenance and Service Guide Illustrated Parts Catalog Spare Parts List ProLiant 1850R Servers continued Item 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 Description KEYBOARDS Keyboard U S English Keyboard U K English Keyboard German Keyboard French Keyboard Italian Keyboard Spanish Keyboard Danish Keyboard Norwegian Keyboard Swedish
88. ive Array Advanced Diagnostics Utility m ROMPag Firmware Upgrade Utilities CAUTION Do not select the Erase Utility when running the SmartStart and Support Software CD This will result in data loss to the entire system There are several ways to access these utilities m Run the utilities on the system partition If the system was installed using SmartStart the Compaq utilities will automatically be available on the system partition The system partition could also have been created during a manual system installation To run the utilities on the system partition boot the system and press F10 when you see Press F10 for system partition utilities Then select the utilities from the menu a System Configuration Utility is available under the System Configuration menu QO Array Configuration Utility is available under the System Configuration menu a Drive Array Advanced Diagnostics Utility is available under the Diagnostics and Utilities menu a ROMPag Firmware Upgrade Utility is available under the Diagnostics and Utilities menu Run the utilities from diskette You can also run the utilities from their individual diskettes If you have a utility diskette newer than the version on the SmartStart and Support Software CD use that diskette You can also create a diskette version of the utility from the SmartStart and Support Software CD To create diskette versions of the utilities from the CD 1 Boot the Compaq Sm
89. lace the diskette 604 xx Diskette random seek test failed power and signal cables and retest 605 xx Diskette ID media failed 3 Replace the diskette drive and retest 606 xx Diskette speed test failed 4 Replace the system board and retest 607 xx Diskette wrap test failed 608 xx Diskette write protect test failed 609 xx Diskette reset controller test failed 610 xx Diskette change line test failed 694 xx Pin 34 is not cut on 360 KB diskette drive 697 xx Diskette type error 698 xx Diskette drive speed not within limits 699 xx Diskette drive media ID error 1 Replace the media and retest 2 Run the Configuration utility and retest Monochrome Video Board Test Error Codes The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions Corrective action may require replacement of a monochrome video board or the system board assembly Table 3 8 Monochrome Video Board Test Error Codes Error Code Description Recommended Action 802 xx Video memory test failed The following steps apply to error codes 802 xx and 824 824 xx Monochrome video text mode XX test failed 1 Replace monitor and retest 2 Replace the Advanced VGA board and retest 3 Replace monochrome board and retest 4 Replace the system board and retest Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 34 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifi
90. le CD ROM adapter board Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Remove the diskette drive See page 2 27 4 Disconnect the IDE cable and power cable from the adapter board 1 5 Remove the two T 15 screws 2 attaching the adapter board to the chassis 6 Pull the adapter board straight out the back of the 24X Max low profile CD ROM and lift it from the server 3 Reverse steps through 6 to replace the 24X Max low profile CD ROM adapter board Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 26 Removal and Replacement Procedures Installing a Hard Drive in Bay 0 The drive cage supports three 1 inch hard drives or two 1 6 inch hard drives To install a 1 inch hard drive in bay 0 1 Perform the preparation procedures See page 2 4 2 Insert the drive in the drive cage 1 sliding the hard drive guides into the mounting slots 3 Close the connector levers 2 Figure 2 20 Installing a hard drive in bay 0 2 27 Diskette Drive To remove the diskette drive Perform the preparation procedures See page 2 4 Remove the server cover See page 2 7 Disconnect the power and data cables from the diskette drive if installed Remove one T 15 screw 1 from the diskette drive H ve E EE Slide the diskette drive back then away from the front bezel until it stops NOTE Make sure the diskette eject lever clears the bezel when removing the
91. ll codes generated by Compaq products Your system generates only codes applicable to your configuration and options The two main functions of DAAD are m Collecting all possible information about array controllers in the system m Offering a list of all detected problems NOTE Refer to the Drive Array Advanced Diagnostics User Guide found on the SmartStart CD for complete details and procedures about this diagnostic tool DAAD works by issuing multiple commands to the array controllers to determine if a problem exists This data can then be saved to a file and in severe situations this file can be sent to Compaq for analysis In most cases DAAD will provide enough information to initiate problem resolution immediately NOTE DAAD does not write to the drives or destroy data It does not change or remove configuration information 3 45 Starting DAAD To start DAAD 1 Insert the DAAD diskette into drive A 2 Reboot the system OR if you are at the DOS prompt enter the following A DAAD NOTE To generate a DAAD report without starting the interactive portion of the utility enter the following at the DOS prompt DAAD filename where filename is the name of the file or report A dialog box is displayed indicating the version of DAAD installed Press the Enter or C key to continue or press the Esc or E key to exit without continuing 1 If you continue a Please Wait panel is displayed indicating tha
92. loor and that either stabilizers are installed or multiple racks are coupled for stability Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 6 Removal and Replacement Procedures Server Warnings and Precautions A A WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION The ProLiant 1850R Server must always be operated with system unit covers on Proper cooling will not be achieved if the system unit covers are removed Server Cover Remove the server cover to gain access to drive bays expansion slots boards and switches inside the server To remove the server cover 1 Perform the preparation procedures See page 2 4 2 Loosen the three captive thumbscrews on the rack mount bezel 3 Use the grip slot to slide the cover toward the rear of the unit about 1 inch 2 5 cm 4 Move the server cover to the right side of the unit 5 Lift off the server cover Figure 2 1 Removing the server cover Reverse steps 1 through 5 to replace the server cover Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 8 Removal and Replacement Procedure
93. m a virtual mode disk operation without virtual mode memory services SCSI bus failure Fixed disk drive error Fixed disk drive error Fixed disk drive error Action 1 For integrated SCSI Controllers ensure that the internal connector has SCSI termination attached 2 For option card SCSI controllers ensure that only one of the two internal connectors has termination attached Ensure that the integrated SCSI controller has SCSI termination attached Use fixed disk device driver that supports virtual mode memory services Run Diagnostics Replace failed assembly as indicated Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct 3 15 1741 Fixed Disk None Fixed disk drive error Run the System Configuration 1 failed Set Block Utility and correct Mode command 1750 Fixed Disk None Fixed disk drive error Run the System Configuration 0 failed Identify Utility and correct command continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 16 Diagnostic Tools POST Error Messages continued Audible Error Code Beeps Probable Source of L Long Problem S Short 1751 Fixed Disk None Fixed disk drive error 1 failed Identify command 1760 Fixed Disk None Fixed disk drive error 0 does not support Block Mode 1761 Fixed Disk None Fixed disk drive error 1 does not support Block
94. m error resulting in a server failure The operating system has detected that the temperature of the system has exceeded the caution level Accompanying data in the log notes if an auto shutdown sequence has been invoked by the operating system The operating system has encountered an abnormal situation that has caused a system failure The System Configuration Utility generated a test alert The operating system has received notice of an impending ASR 2 timer expiration The required system fan has failed Accompanying data in the log notes if an auto shutdown sequence has been invoked by the operating system The UPS notified the operating system that the AC power line has failed Accompanying data indicates if an auto shutdown sequence has been invoked or if the battery has been nearly depleted An ASR 2 activity has been detected and logged by the system ROM Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 84 Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server configuration The server has an Automatic Revision Tracking ART feature that helps you review recent changes to the server configuration One ART feature is the Revision History Table which contains the hardware version number of the system board and any other system boards providing ART compatible revision information This feature lets you determine the level of functionality of an assembly in
95. mmand _ other error messages on the Diagnostics physical drive was never acknowledged screen to determine resolution bay X continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 56 Diagnostic Tools DAAD Diagnostic Messages continued Message Drive bay X firmware needs upgrading Drive bay X has invalid M amp P stamp Drive X indicates position Y Drive bay X RIS copy mismatch Drive bay X upload code not readable Drive bay X has loose cable Drive bay X isa replacement drive Drive bay X isa replacement drive marked OK Drive bay X is failed Drive bay X has insufficient capacity for its configuration Description Firmware on this physical drive is below the latest recommended version Physical drive has invalid monitor and performance data Message indicates which physical drive appears to be scrambled or in a drive bay other than the one for which it was originally configured The copies of the RIS on this drive do not match An error occurred while DAAD was trying to read the upload code information from this drive The array controller could not communicate with this drive at power up This drive has not previously failed This drive has been replaced This message displays if a drive is replaced in a fault tolerant logical volume This drive has been replaced and marked OK by the firmware This may occur if a drive has an intermit
96. ms Full Stroke 19 0 ms Rotational Speed 7200 rpm Cylinders 4 811 Heads 11 Sectors Track 126 to 207 Bytes Sector 512 Logical Blocks 8 386 000 Operating Temperature U S International 50 to 86 F 10 to 30 C Inde A About This Guide vii access to utilities 3 2 adapter board CD ROM exploded view 1 2 removing and replacing 2 23 Array Configuration Utility 3 3 ART Automatic Revision Tracking assembly version 3 62 ASR 2 Automatic Server Recovery 2 booting into Compaq Utilities 3 55 booting into operating system 3 58 default value 3 53 flow chart illustrated 3 54 for remote and off site servers 3 53 hardware requirements 3 52 security 3 59 timer 3 53 assemblies cable spare part numbers 1 5 drive cage removing and replacing 2 16 audible beeps POST error messages 3 4 Automatic Revision Tracking ART See ART backplane board with drive cage exploded view 1 2 removing and replacing 2 16 spare part number 1 4 battery external replacement exploded view 1 2 spare part number 1 4 system board 2 36 bezel rack mount removing and replacing 2 7 rack mount spare part number 1 4 boards backplane board with drive cage exploded view 1 2 spare part number 1 4 monochrome video test error codes 3 23 PCI expansion board expansion slots 4 5 power supply backplane spare part number 1 Index 1 processor power module spare part number 1 4 Compaq ProLiant 1850R Servers Maintenance and Service Gui
97. nous DRAM SDRAM Dual Inline Memory Module DIMM Specifications Size 32 64 128 256 MB Speed 100 MHz Width 72 bits Upgrade Requirement Any combination of SDRAM DIMM with minimum of 64 MB total memory required NOTE Use only 32 64 128 256 MB registered 72 bit wide 4 K refreshed 3 3 volt ECC SDRAM SDRAM must be 100 MHz or faster Use Compaq SDRAM only 1 44 MB Diskette Drive Table 5 4 1 44 MB Diskette Drive Specifications Size LED Indicators front panel Read Write Capacity per Diskette high low density Drive Supported Drive Height Drive Rotation Transfer Rate bits sec high low Bytes Sector Sectors Track high low Tracks Side high low Access Times Track to Track high low Average high low Settling Time Latency Average Cylinders high low Read Write Heads 3 1 2 in Green 1 44 MB 720 KB One One third 300 rpm 500 K 250 K 512 18 9 80 80 3 ms 6 ms 169 ms 94 ms 15 ms 100 ms 80 80 Two Compaq ProLiant 1850R Servers Maintenance and Service Guide 5 6 Physical and Operating Specifications Low Profile 24X Max IDE CD ROM Drive Table 5 5 Low Profile 24X Max IDE CD ROM Drive Specifications Applicable Disk CD ROM Mode 1 and 2 CD XA Mode 2 Form 1 and 2 CD 1 Mode 2 Form 1 and 2 CD 1 Ready CD Bridge PhotoCD Single and Multi Session CD WO Fixed packets only Capacity 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm 180 MB 8 cm Block Size 2638 2352 byt
98. nt ege Sain aay 2 11 Hot Plug Power Supply ses sed ak ersten eet e ee ee ee deet 2 12 Mass Storage Devices sioan anor earen eaS E NEE EEE Sr r as 2 14 Drive Installation Guidelines sseeeseeeseeeseeeeseeeressreseressressresererersressrrseressreseresereersse 2 14 Proliant 1850R Drives seg rencores e ET EEE T 2 15 Diskette Driven aen eto aae ea a A E aan EE EA a eege ee 2 25 External Storage Devieeeg 2 Geet a r E Tri 2 25 Cable Routing Tage seed SEENEN eege ii 2 26 Eiser Board and Brace ugeduet 2 28 MOM Ory EE 2 29 PROCESSORS EE 2 32 Processor Power Moll ogrieiiete edel dee dee iesen 2 34 System Board WEE 2 35 External Replacement Batter 2 36 System Board Battery ssnin a a a e orii rieri 2 36 Compaq ProLiant 1850R Servers Maintenance and Service Guide Chapter 3 Diagnostic Tools Default Conf eur ation Sien dd eet eneret del Nd ek eet niet boast ety 3 2 Default Configuration Messages cceseccsssccesseecsseecsseecsseeceseeessaeeesaeecsaeessneesenaeeesaee 3 2 Utilities ACCESS is ox ss eee Lisanti teh be be a E tet cee Gales ont sented Gv oa Ea aaa NE aa S oa snbhens Dabeveten ees 3 2 Power On Self Test POST sccc cccsecgevsestedsgecevedevinntideveesvedarcestsdevssovedanccctedersdoucdavocseedeyeesecaens 3 4 Lanter Softwar ess tege est h e Ped ete tee et et EEN 3 17 Running Diagnostics reesei erecta hh thnhainhraliniaharal cvainain neu 3 18 Primary Processor Test Error Codes 3 19 Memory Test Error Codes A 3 20 Keyb
99. ntinued Message Drive bay X was inadvertently replaced Duplicate write memory error Error occurred reading RIS copy from drive bay X FYI Drive bay X is non Compaq supplied Identify controller data did not match with NVRAM Identify logical drive data did not match with NVRAM Insufficient adapter resources Description The physical drive was incorrectly replaced after another drive failed Data could not be written to the array accelerator board in duplicate due to the detection of parity errors This is not a data loss situation An error occurred while DAAD was trying to read the RIS from this drive The installed drive was not supplied by Compaq The identify controller data from the array controller did not match with the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system that has also been previously configured It could also occur if the firmware on the controller has been upgraded and the System Configuration Utility was not run The identify unit data from the array controller did not match with the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system that has also been previously configured The adapter does not have sufficient resources to perform operations to the array accelerator board Drive rebuild Recommended Action
100. nts To use this level of ASR 2 over a modem you need the following m Compaq modem or optional Hayes modem m System Configuration Utility and Diagnostics Utility installed on the system partition of the hard drive m ASR 2 configured to load Compaq Utilities after restart You can also run Compaq Utilities remotely over an IPX or IP network using the Network feature m To use Compaq Utilities on an IPX network you must have Compaq Insight Manager 2 0 or later or an NVT Novell Virtual Terminal Terminal Emulator with VT100 or ANSI terminal capabilities m To use Compaq Utilities on an IP network you must have Compaq Insight Manager 2 10 or later or a Telnet Terminal Emulator with VT100 or ANSI capabilities If you are notified that ASR 2 restarted the server and you have restarted to Compaq Utilities use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log Run Diagnostics to diagnose and resolve the problem You can configure ASR 2 to restart the server into Compaq Utilities to diagnose the critical error or to start the operating system to return the server to operational status as rapidly as possible When you enable ASR 2 to start the operating system the server tries to start from the primary partition In this mode ASR 2 can page you if a critical error occurs but you cannot access Compaq Utilities When you enable ASR 2 to start Compaq Utilities your server restarts afte
101. oard Reverse steps through 11 to replace the system board IMPORTANT Make sure the system board seats properly over the chassis retaining guides then slide it back into place Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 38 Removal and Replacement Procedures External Replacement Battery ProLiant 1850R Servers contain one battery that might require the installation of an external replacement on the system board System Board Battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is approximately five to ten years d WARNING The system board contains a clock CMOS lithium battery which can explode if mistreated The battery is soldered in place and can not be removed Do not abuse or disassemble Use only replacement batteries supplied by Compaq Computer Corporation To install an external battery on the system board 1 Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Locate the battery header as depicted in the following illustration 4 Change the jumper on header E2 from pins 6 7 to pins 5 6 Figure 2 33 Battery jumpers on the system board 2 39 IMPORTANT When a jumper is on header E2 pins 6 7 the internal battery is used When a jumper is on header E2 pins 5 6 the external battery is used IMPORTANT
102. oard Test Error Codes A 3 21 Parallel Printer Test Error Code 3 21 Video Display Unit Test Error Codes ceeceesccesseessseecescecscecsseeeesaeeesaeessaeesseeenes 3 22 Diskette Drive Test Error Codes 0 ceescceesceceseeesseecsseecsscecseeesseeeesseeesseecsaeesseeeees 3 23 Monochrome Video Board Test Error Code 3 23 Serial Test Error Codesisi ic sci ota aa tivated avira Svein ey 3 24 Modem Communications Test Error Codes 3 24 Fixed Disk Drive Test Error Codes 0 eccceescceeseecesseecseecscecscecsseeeesseessaeessaeesseeenes 3 25 Tape Drive Test Error Codes onn ennen ib seuss cepstes SE EES SE edd 3 26 Advanced VGA Board Test Error Codes 3 27 32 Bit DualSpeed NetFlex 2 Controller and 32 Bit DualSpeed NetFlex 2 Token Ring Controller Test Error Codes 3 29 Compaq Network Interface Cards Test Error Codes eecessceseseseseeeeseeeeseceseeensaes 3 30 SCSI Fixed Disk Drive Test Error Codes 0000 0 ceeceesccesseecesseeceneecseeceseeeesaeessaeesseeenes 3 31 SCSI IDE CD ROM Drive Test Error Codes 000 0 eeccesecessseeceseeceseeceseeeesaeessneesseeeeee 3 31 SCSI Tape Drive Test Error Codes 0 cecceesccesseecsscecsseeeesseecsaeecseeceseeeesaeeesaeesseeeeee 3 32 Server Manager R Board Test Error Codes 0 esscessececesseeesseeceneeeeseecesaeeesaeeseeeeees 3 32 Pointing Device Interface Test Error Codes cesceesceceseeceseesseeceeesneeesseessseeeesaes 3 33 Drive Array Advanced Diagnostics DAAD seesee
103. oard typematic test failed 1 Check the keyboard connection If disconnected turn off the computer and connect the keyboard and retest 2 Replace the keyboard and retest 3 Replace the system board and retest Parallel Printer Test Error Codes The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions Corrective action may require replacement of the serial parallel interface board or the system board assembly Table 3 5 Parallel Printer Test Error Codes Error Code Description Recommended Action 401 xx Printer failed or not connected The following steps apply to error codes 402 xx Printer data register failed 401 xx 403 xx Printer pattern test failed through 498 xx 498 xx Printer failed or not connected 1 Connect the printer and retest 2 Check the power to the printer and retest 3 Install the loopback connector and retest 4 Check the switch on the Serial Parallel Interface board if applicable and retest 5 Replace the Serial Parallel Interface board if applicable and retest 6 Replace the system board and retest Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 32 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions Corrective action may require replacement of a video board or the system board assembly Table 3 6 Video Dis
104. ocedures 2 3 primary processor test error codes 3 19 processor exploded view 1 2 2 34 power module removing and replacing 2 34 system board location 2 32 removing and replacing 2 32 spare part number 1 4 system board location 2 32 processor power module removing and replacing 2 34 spare part number 1 4 R rack warnings See server rack mount bezel exploded view 1 2 removing and replacing 2 7 spare part number 1 4 rapid recovery services 3 50 rear fan exploded view 1 2 removing and replacing 2 9 spare part number 1 4 rear panel connectors illustrated 4 4 recovery attended 3 51 Automatic Server 3 50 evironmental 3 51 Index 5 rapid recovery services 3 50 software error 3 51 unattended 3 51 remote service features 3 64 utilities 3 17 removable media tray exploded view 1 2 removing illustrated 2 18 removal and replacement procedures 2 1 riser board brace removing and replacing 2 28 riser board with brace exploded view 1 2 ROMPaq Firmware Upgrade Utility 3 3 to upgrade the ROM 3 65 run utilities 3 2 S safety warnings See server SCSI cable termination 2 14 installation guidelines 2 14 internal SCSI cable illustrated 2 27 jumper settings 4 3 server health logs 3 59 rack warnings 2 4 safety warnings 2 5 server cover exploded view 1 2 removing and replacing 2 6 spare part number 1 4 Setup and Installation Guide reference 2 3 slot card exploded view 1 2 slot cover exploded view 1 2 SmartSt
105. onnect power from the ETD ETD server by unplugging all power cords from either the eg OD ege electrical outlet or the server Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 4 Removal and Replacement Procedures Preparation Procedures Before beginning any of the removal and replacement procedures 1 2 3 Turn OFF the server and any peripheral devices Disconnect the AC power cord from the AC outlet then from the server Disconnect all external peripheral devices from the server For most removal and replacement procedures you must remove the server from the rack and place it on a sturdy table or workbench Refer to the ProLiant 1850R Setup and Installation Guide A A WARNING To reduce the risk of personal injury do not attempt to remove the server from the rack by yourself A minimum of two people are required to remove the server from the rack WARNING Because the rack allows you to stack computer components on a vertical rather than horizontal plane you must take precautions to provide for rack stability and safety It is important that you follow these precautions to provide for rack stability and safety and to protect both personnel and property Heed all cautions and warnings throughout the installation instructions that came with the server CAUTION Electrostatic discharge can damage electronic components Be sure you are properly grounded before beginning any installation procedure See t
106. or Compaq technical support phone numbers outside the United States and Canada visit the Compaq Website at http www compag com Elsewhere call one of the numbers listed in the following table Compag Worldwide Technical Support Telephone Numbers Locatio Telephone Number Location Voice Argentina 541 796 8100 Australia 61 2 9911 1999 Austria 431 87816 0 Belgium 322 716 9511 Brazil 55 11 246 7866 Canada 905 707 1715 Telephone Number Fax 54 1 313 3100 Ext 21 61 2 9911 1800 431 878 16 80 322 725 2213 55 11524 8050 416 229 8898 n Distributio n Center Europe Ecuador Finland France Germany Hungary Voice 31 183 96400 011 59 3 225 4343 358 0 615 599 33 1 4133 4100 49 89 9933 0 36 1 201 8776 NOTE Eastern Europe and the Middle East are also supported from Germany Caribbean 281 518 2206 Central America 281 378 2206 Chile 562 200 8100 China 86 10 849 2928 Colombia 571 312 0147 Czech Republic 422 232 8772 Denmark 45 4590 4590 281 518 8166 281 518 8166 562 200 0540 86 10 849 6726 571 312 0164 422 232 8773 45 4590 4595 India Italy Japan Korea Malaysia Mexico Netherlan ds 91 80 559 6023 39 2 5759 01 3 5402 5700 82 2 3470 0766 603 7541122 525 229 7900 31 182 565888 Fax 31 183 620488 011 59 3 225 4342 358 0 6155 9898 33 1 4133 4400 49 89 9933 1158
107. or codes 110 xx through 113 xx replace the system board and retest 1 Verify the speaker connection and retest 2 Replace the speaker and retest 3 Replace the system board and retest Replace the system board and retest The following steps apply to error codes 122 xx through 123 xx 1 Check the system configuration and retest 2 Replace the processor board and retest 3 Replace the system board and retest 1 Check the system configuration and retest 2 Verify cable connections and retest 3 Check switch and or jumper settings and retest 4 Run the Configuration utility and retest 5 Replace the processor board and retest 6 Replace the system board and retest Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 30 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem Corrective action may require replacement of the memory expansion board the memory modules or the processor assembly Error Code 200 xx 201 xx 202 xx 203 xx 204 xx 205 xx 206 xx 207 xx 208 xx 210 xx 215 Table 3 3 Memory Test Error Codes Description Invalid memory configuration Memory machine ID test failed Memory system ROM checksum failed Memory write read test failed Memory address test failed Walking I O test failed Increment pattern test failed Invalid memory configuration check DIMM installation DIMM
108. ormation in the Critical Error Log or the IML and the ASR 2 feature restarts the server When the system reinitializes the system pages the designated administrator if enabled and starts Compaq Utilities from the hard drive If Dial In status is enabled the modem is placed in auto answer mode If you enable Dial Out status you are automatically enabled for Dial In If Network Status is enabled the appropriate network support software is loaded depending on the network protocol IP or IPX This allows remote access via the network IMPORTANT Compag Utilities are loaded from a specially created system partition on the hard drive This partition was configured during server configuration You can access the server and view the Server Health Logs in servers not supporting the IML remotely by modem in band over the network or directly from the server For modem access you must have either Compaq Insight Manager 2 0 or above or have a VT100 or ANSI terminal type device You may use a standard CRT with VT100 or ANSI emulation capability or you may use a PC with a VT100 or ANSI terminal emulation package The communication parameters must be set for 8 data bits no parity and 1 stop bit You can also enable ASR 2 to allow network access using the Network Status feature in the System Configuration Utility You must have either Compaq Insight Manager 2 0 or greater or a Novell Virtual Terminal NVT emulator on an IPX network to use this fea
109. paq ProLiant 1850R Servers Maintenance and Service Guide 4 2 Connectors Switches and Jumpers The following table defines the function for each switch setting of SW1 The default positions are indicated below CAUTION Setting the processor switchbanks incorrectly can result in permanent damage to the processor and or data loss Table 4 1 System Maintenance Switch Settings SW1 Switch Function 1 Video Disable Override 2 Lock Configuration 3 Rack Mount 4 Diskette Override 5 Power ON Password 6 Maintenance Set to ON Disable Embedded Video Always Locks system configuration Rack Mount Configuration Overrides configuration and allows booting from diskette Power ON password is disabled Places server in maintenance mode for testing Must be set as shown for the server to operate correctly Set to OFF ROM auto detects for an optional video card If one is not found then the onboard video is enabled Allows configuration to be changed Tower Configuration Booting from diskette is controlled by the configuration Power ON password is enabled through system configuration Places server in normal mode SCSI Devices No two SCSI devices connected to the same SCSI controller can have the same SCSI ID If another SCSI device is connected to the same controller check its SCSI ID in the Compaq System Configuration Utility before beginning installation procedures fo
110. play Unit Test Error Codes Error Code Description Recommended Action 501 xx Video controller test failed The following steps apply to error 502 xx Video memory test failed codes 501 xx through 516 xx 503 xx Video attribute test failed 1 Replace the monitor and retest 504 xx Video character set test failed 2 Replace the Advanced VGA 505 xx Video 80 x 25 mode 9 x 14 character cell test failed baad 506 xx Video 80 x 25 mode 8 x 8 character cell test failed i and retest 507 xx Video 40 x 25 mode test failed 508 xx Video 320 x 200 mode color set 0 test failed SE and 509 xx Video 320 x 200 mode color set 1 test failed eg 510 xx Video 640 x 200 mode test failed 511 xx Video screen memory page test failed 512 xx Video gray scale test failed 514 xx Video white screen test failed 516 xx Video noise pattern test failed 3 33 Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette diskette drive or system board functions Corrective action may require replacement of a diskette a diskette drive or the system board assembly Table 3 7 Diskette Drive Test Error Codes Error Code Description Recommended Action 600 xx Diskette ID drive types test failed The following steps apply to error codes 601 xx Diskette format failed 600 xx through 698 xx 602 xx Diskette read test failed 1 Replace the diskette and retest 603 xx Diskette write read compute test failed 2 Check and or rep
111. r a critical error and loads Compaq Utilities from the system partition on the hard drive You can configure your server to start Compaq Utilities in four different ways m Without remote console support for example to run Compaq Utilities from the server console only m With remote console support using modems for dial in access m With remote console support using a modem to dial a predetermined telephone number m With remote console support through a network connection IP or IPX 3 73 Compag Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configuration activities Some of the console s features include m Accessible using ANSI terminal m Operates independently of the operating system m Provides for remote server reboot H Provides access to system configuration Uses out of band communication with dedicated management modem installed in the server For more information see the Integrated Remote Console User Guide that shipped with your server IMPORTANT Before configuring ASR 2 verify that the System Configuration Utility and Diagnostics software are installed on the system partition ASR 2 must have this to start Compaq Utilities after a system restart Compaq recommends this even if you configure ASR 2 to start the operating system Compag Health Driver The Compaq Health Driver continually resets the ASR 2 timer according to the frequency you specified in the Sy
112. r an additional drive see Chapter 3 The SCSI ID is set by jumpers ID 2 ID 1 and ID 0 located on each SCSI device The following chart provides the SCSI ID jumper settings for Compaq SCSI hard drives Table 4 2 SCSI ID Settings SCSI ID Bit 2 Bit 1 Bit 0 6 ON ON OFF 5 ON OFF ON ON OFF OFF 3 OFF ON ON 2 OFF ON OFF 1 OFF OFF ON 0 OFF OFF OFF Compaq ProLiant 1850R Servers Maintenance and Service Guide 4 4 Connectors Switches and Jumpers Rear Panel Connectors The Compaq ProLiant 1850R rear panel connectors are illustrated below See Table 4 3 for connector names Figure 4 2 Rear panel connectors Table 4 3 Rear Panel Connectors Reference Connector 1 RJ 45 Network 2 Video 3 External fast SCSI 2 connector channel B 4 Parallel printer port 5 Serial B COM 2 6 Serial A COM 1 7 Keyboard 8 Mouse 9 Optional hot pluggable redundant power supply Standard hot pluggable power supply External SCSI port lt External SCSI port Expansion slots 1 4 Riser Board Expansion Slots The Compaq ProLiant 1850R riser board has four expansion slots which are illustrated below See Figure 4 3 and Table 4 4 for expansion slot locations and description Figure 4 3 ProLiant 1850R expansion slots Table 4 4 Riser Board Expansion Slot Description Slot Description 4 PCI ISA Slot 3 PCI Slot 2 PCI Slot 1 PCI Slot Compaq ProLiant 1850R Servers Maintenance and Service Guide Chapter 5 Phy
113. ration When the system is first powered on the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices By providing this initialization the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs Default Configuration Messages IMPORTANT If you chose to format and partition your boot drive before running SmartStart and the System Configuration programs this may prohibit creating a System Partition and the off line remote management features that it provides If you insert a System Configuration Diagnostics or SmartStart CD in the CD ROM drive prior to powering on the Server the system ROM will boot to that utility If the system ROM does not detect one of those Cds you will be prompted for your intended operating system The system will reboot if any operating system dependent configurations have changed with the new operating system selection If the selected operating system dependent configurations are the same as the current configurations the system will boot normally If you enter a wrong choice on subsequent re boots you may change your operating system Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system including m System Configuration Utility H Array Configuration Utility m Dr
114. rom the Diagnostics and Utilities menu m Test Computer Inspect Computer Upgrade Firmware Remote Utilities Diagnose Drive Array Diagnostic error codes are generated when the Diagnostics software recognizes a problem These error codes listed in tables 3 2 through 3 20 help identify possible defective subassemblies In each case the Recommended Action column lists the steps necessary to correct the problem After completing each step run the Diagnostics program to verify whether the error condition has been corrected If the error code reappears perform the next step then run the Diagnostics program again Follow this procedure until the Diagnostics program no longer detects an error condition If you encounter an error condition complete the following steps before starting problem isolation procedures 1 Be certain proper ventilation exists The computer should have approximately 12 inches 30 5 cm clearance at the front and back of the system unit 2 Turn off the computer and peripheral devices 3 Disconnect any peripheral devices not required for testing Do not disconnect the printer if you want to test it or use it to log error messages 4 Turn on the computer 5 Delete the power on password if set You will know that the power on password is set when a key icon appears on the screen when POST completes If this occurs you must enter the password to continue To delete the password type the current password a
115. rror Internal and external hard drive controllers are both assigned to the primary address Address Assignment Conflict Internal and external hard drive controllers are both assigned to the secondary address Fixed disk drive error SMART 2 Controller error Action Data has been lost while expanding the array therefore the drives have been temporarily disabled Press F2 to accept the data loss and re enable the logical drives Restore data from backup Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Data found in Array Accelerator is older than data found on drives Press F1 to discard the older data in the Array Accelerator and retain the newer data on the drives 3 19 1776 Drive Array None External and internal Reconfigure drives SCSI Port SCSI drives are both Termination configured to Port 1 Error 1777 Drive Array None Cooling fan failure Inspect for cooling fan failure or External Drive internal temperature open side panel Subsystem Error alert or open side panel continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 20 Diagnostic Tools POST Error Messages continued Audible Error Code Beeps L Long S Short 1778 Drive Array None resuming Automatic Data Recovery process 1779 Drive Array None Controller detects replacement drives 1780 Disk 0
116. rs intelligent monitoring and alerting as well as visual control of your servers Features of Compaq Insight Management Compaq Insight Management features include Comprehensive Fault Management For all major subsystems including pre failure alerting for disks memory and Pentium Pro processors Integration Management In conjunction with SmartStart allows you to effectively deploy and manage configurations throughout the enterprise using the Integration Server and Insight Version Control Performance Management Sets performance and capacity thresholds for management variables related to CPU and bus utilization NIC throughput logical disk capacity and more Workstation Management Monitors and manages Compaq Professional Workstations Client Management Manages faults and assets on Compaq Deskpro computers Netelligent Management Receives alarms from Netelligent devices Full management of Netelligent devices is supported through integration with Compaq Netelligent Management Software Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 88 Diagnostic Tools m Asset Management Exports asset information from the Compaq Insight Manager database to leading database and spreadsheet applications m Remote Management Manages in band or out of band devices online or offline from any location m Reporting Using Automatic Data Collection gathers historic performance information for graphing or export purpo
117. rsion of DAAD status accelerator board that DAAD Unrecognized does not recognize status continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 48 Diagnostic Tools DAAD Diagnostic Messages continued Message Accelerator status Obsolete data sensed at reset Accelerator status Obsolete data was written to drives Accelerator status Obsolete data was discarded Accelerator status Dirty data detected Unable to write dirty data to drives Accelerator status Dirty data detected has reached limit Cache still enabled but writes no longer being posted Accelerator status Excessive ECC errors detected in at least one cache line As a result at least on cache line is no longer in use Accelerator status Data in the cache was Description During reset initialization obsolete data was found in the cache This was due to the drives being moved and written to by another controller During reset initialization obsolete data was found in the cache The obsolete data was written to the drives but newer data may have been overwritten During reset initialization obsolete data was found in the cache and it was discarded not written to the drives At least one cache line contains dirty data that the controller has been unable to flush write to the drives This problem usually occurs when there is a problem with the drive s The number of cache lines contain
118. rt Software CD for instructions on installing the appropriate drivers Multiple Ways of Viewing the Log You can view an event in the IML in several ways m On the Integrated Management Display m From within Compaq Insight Manager m From within Compaq Survey Utility m From within IML Management Utility Integrated Management Display The Integrated Management Display is a Liquid Crystal Display LCD panel that presents information directly at the server assisting in diagnosing and servicing the server without a keyboard and monitor Compaq Insight Manager Compaq Insight Manager is a server management tool providing in depth fault configuration and performance monitoring of hundreds of Compaq servers from a single management console System parameters that are monitored describe the status of all key server components By being able to view the events that may occur to these components you can take immediate action You can view and print the event list from within Compaq Insight Manager by following the instructions that follow You can also mark a critical or caution event as repaired after the affected component has been replaced For example when a fan that has failed has been replaced By marking as repaired you can lower the severity of the event Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 66 Diagnostic Tools Viewing the Event List 1 From Compaq Insight Manager select the appropriate server then s
119. s Rack Mount Bezel To remove the rack mount bezel WARNING Before removing the rack mount bezel be sure the computer is turned off and the power cord is disconnected from the electrical outlet 1 Perform the preparation procedures See page 2 4 Loosen the five thumbscrews on the bezel Remove the eight T 15 screws from the front of the bezel Py sr E Remove the rack mount bezel Figure 2 2 Removing the rack mount bezel screws Reverse steps through 4 to replace the rack mount bezel Power Standby Switch with LEDs To remove the power standby switch with LEDs Perform the preparation procedures See page 2 4 2 Remove the server cover See page 2 7 3 Remove the diskette drive See page 2 27 4 Remove the two female connectors 1 5 Remove the LEDs from the holders in the power standby switch 2 Figure 2 3 Removing the power standby switch with LEDs 6 Push inward slightly at points 3 and 4 to release the power standby switch from the bezel 7 Remove the switch parts from the bezel 5 Reverse steps 1 through 7 to replace the power standby switch with LEDs NOTE The LEDs have one flat side which must be correctly oriented before insertion into the holder Compaq ProLiant 1850R Servers Maintenance and Service Guide 2 10 Removal and Replacement Procedures Rear Fan To remove the rear fan 1 2 3 Perform the preparation procedures See page 2 4 R
120. s installed have 8K refresh Invalid memory speed detected check DIMM installation Slow DIMMs may cause data loss Random pattern test failed Non functioning DC DC converter for processor X Recommended Action Reinsert memory modules in correct location and retest The following steps apply to error codes 201 xx and 202 xx 1 Replace the system ROM and retest 2 Replace the processor board and retest 3 Replace the memory expansion board and retest The following steps apply to error codes 203 xx through 210 xx 1 Replace the memory module and retest 2 Replace the processor board and retest 3 Replace the memory expansion board and retest Replace DIMMs Replace DIMMs with timing greater than 60 ns 1 Replace the memory module and retest 2 Replace the processor board and retest 3 Replace the memory expansion board and retest Replace the DC DC converter processor power module 3 31 Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions Corrective action may require replacement of a keyboard or the system board assembly Table 3 4 Keyboard Test Error Codes Error Code Description Recommended Action 301 xx Keyboard short test 8042 self test failed The following steps apply to error codes 302 xx Keyboard long test failed 301 xx 303 xx Keyboard LED test 8042 self test failed through 304 xx l 304 xx Keyb
121. ses m Integration with Enterprise Management Platforms Provides integration with leading management platforms including HP OpenView IBM NetView SunNet Manager and Microsoft Systems Management Server Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions It has a client server architecture and is composed of agent software Compaq Insight Management Agents and the management application software Compaq Insight Manager Insight Management Agents Insight Agents operate on Compaq systems such as servers and workstations performing in depth monitoring of the system s state by collecting and measuring system parameters These parameters indicate the current state of subsystems by counting the occurrence of particular events for example the number of read operations performed on a disk drive or monitoring the state of a critical function such as whether the cooling fan is operating Insight Desktop Agents operate on Compaq Deskpro computers monitoring functions that include temperature sensing and disk pre failure alerting Insight Agents provide information to management applications such as Compaq Insight Manager and can generate alarm notifications if significant changes occur in the fault or performance aspects of system operation Information is delivered to and from the Insight Agents by the industry standard Simple Network Manag
122. sical and Operating Specifications This section provides operating and performance specifications for Compaq ProLiant 1850R Servers and optional hardware System Unit Power Supply Memory Diskette Drive IDE CD ROM Drives Hard Drives Compaq ProLiant 1850R Servers Maintenance and Service Guide 5 2 Physical and Operating Specifications System Unit Table 5 1 Compag ProLiant 1850R Servers System Unit Specifications U S International Dimensions Height 5 2 in 13 1 cm Depth 22 1 in 56 2 cm Width 17 7 in 45 00 cm Weight Fully Configured 35 lb 15 9 kg Input Requirements Rated Input Voltage 100 120 VAC 220 250 VAC Rated Input Frequency 50 60 Hz 50 60 Hz Rated Input Current 4 6 A 3 0 A Power Supply Output Power Rated Stead State Power 225 W 225 W Maximum Peak Power 250 W 250 W BTUs 1450 Btu h 1450 Btu h Temperature Range Operating 50 95 F 10 35 C Non operating 22 122 F 30 50 C Relative Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to 95 5 to 95 Maximum Wet Bulb Temperature 101 7 F 38 7 C Hot Plug Power Supply Table 5 2 Hot Plug Power Supply Specifications Input Specifications Nominal Line Voltage Range Input Line Frequency Range Power Factor Input Power Input Current Requirement Maximum steady state Inrush Current Cold start Hot start Holdup Time General Specifications Full Output Rating Minimum Load Ambient Temperature Range
123. ssembly removing and replacing 2 16 drive installation guidelines 2 14 fixed disk spare part numbers 1 7 hard drive installing in bay 2 2 24 hot plug drive cage cable illustrated 2 27 mass storage devices guidelines 2 14 ProLiant 1850R drives 2 15 Wide Ultra SCSI 3 specifications 5 8 E electrostatic discharge precautions 2 2 environmental recovery 3 51 error codes See test error codes event format 3 48 events list defined 3 48 See also IMD expansion slots illustrated 4 5 exploded view 1 2 exploded view system components 1 2 external replacement battery spare part number 1 4 external storage devices connecting 2 25 Index 3 F fans drive cage fan and bracket removing and replacing 2 10 spare part number 1 4 drive cage fans and bracket exploded view 1 2 drive cage bracket removing and replacing 2 11 exploded views 1 2 rear removing and replacing 2 9 rear spare part number 1 4 wireform guard exploded view 1 2 fixed disk drives installation 2 14 spare part numbers 1 7 flow chart ASR 2 3 54 H hard drives installation 2 14 removing and replacing 2 14 spare part numbers 1 7 help other sources viii telephone numbers ix hot plug drive cage assembly removing and replacing 2 16 drive cage cable illustrated 2 27 drive cage fan bracket removing and replacing 2 11 drive cage exploded view 1 2 power supply removing and replacing 2 12 hot plug cover exploded view 1 2 spare part number 1 5
124. stem Configuration Utility for example 10 minutes If the ASR 2 timer counts down to zero before being reset due to an operating system crash or a server lock up ASR 2 restarts the server into either Compaq Utilities or the operating system as indicated by the System Configuration parameters The default value is 10 minutes The allowable settings are 5 10 20 and 30 minutes For remote and off site unattended servers setting the software error recovery time out for 5 minutes reduces the server downtime and allows the server to recover quickly For local attended servers located onsite you can set the software error recovery time out for 20 or 30 minutes giving you time to arrive at the server if you wish to manually diagnose the problem The Compaq Health Driver is independent of the ASR 2 timer You should load it enabling the ASR 2 timer This allows the driver to detect and log information about numerous hardware and software errors in the IML However you cannot enable the ASR 2 timer without loading the Compaq Health Driver Before ASR 2 restarts the server it will record any information available about the condition of the operating system in the Critical Error Log or the IML depending on the server support This information can be used to diagnose an operating system crash or server lock up while still allowing the server to be restarted Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 74 Diagnostic Tools
125. t DAAD is identifying the system parameters DAAD gathers all the information it can from all of the array controllers in the system The time it takes to gather this information depends on the size of your system A second Please Wait panel may be displayed to indicate that the utility is identifying the ROM version of an array controller in the system CAUTION Do not cycle the power the utility must perform low level operations that if interrupted could cause the controller to revert to a previous level of firmware if the firmware was soft upgraded When the information gathering process is complete the main DAAD screen is displayed Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 46 Diagnostic Tools Table 3 21 lists DAAD diagnostic messages in alphabetical order Message Accelerator board not detected Accelerator error log Accelerator parity read errors n Accelerator parity write errors n Accelerator status Permanently disabled Accelerator status Possible data loss in cache Accelerator status Temporarily disabled Table 3 21 DAAD Diagnostic Messages Description Array controller did not detect a configured array accelerator board List of the last 32 parity errors on transfers to or from memory on the array accelerator board Displays starting memory address transfer count and operation read and write Number of times that read memory parity errors were
126. tem Configuration Utility Configuration while data was in the to clear the data in the Array Error Array Accelerator Accelerator Data does not ee correspond to The data stored in the this drive array Array Accelerator does not Array correspond to this drive Accelerator is array temporarily disabled 1796 Drive Array None Array Accelerator Not Responding Array Accelerator is temporarily disabled 1797 Drive Array None Array Accelerator Read Error Occurred Data in Array Accelerator has been lost Array Accelerator is disabled Array Accelerator is defective or has been removed Hard parity error while reading data from posted writes memory 3 25 1 Check that the Array Accelerator is properly seated Run the System Configuration Utility to reconfigure the Compaq IDA 2 without the Array Accelerator Enable Array Accelerator continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 26 Diagnostic Tools POST Error Messages continued Audible Beeps L Long S Short Error Code 1798 Drive Array Array Accelerator Write Error Occurred None Array Accelerator is disabled 1799 Drive Array Drive s Disabled due to Array Accelerator Data Loss Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives None Beeps only 2 2L 2S Long 2 Short Run System None Confi
127. tent failure for example if a drive has previously failed then when DAAD is run the drive starts working again The indicated physical drive has failed Drive has insufficient capacity to be used in this logical drive configuration Recommended Action Run the Options ROMPag Utility to upgrade the drive firmware to the latest revision Run the System Configuration Utility to properly initialize this drive Examine the graphical drive representation on DAAD to determine proper drive locations Remove drive X and place it in drive position Y Rearrange the drives according to the DAAD instructions This drive may need to be replaced Check for other errors If there were multiple errors this drive may need to be replaced Check all cable connections first The cables could be bad loose or disconnected Turn on the system and attempt to reconnect data power cable to the drive If this does not work replace the cable If that does not work the drive may need to be replaced If the replacement was intentional allow the drive to rebuild Replace the drive Replace this drive Replace this drive with a larger capacity drive 3 57 Drive bay X This drive is being rebuilt from Normal operations should occur is undergoing the corresponding mirror or drive recovery parity data continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 58 Diagnostic Tools DAAD Diagnostic Messages co
128. the following when you enable ASR to restart into the operating system Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 80 Diagnostic Tools H Serial interface COM1 H Dial in status Disabled m Dial out status Disabled m Dial out string 555 1234 m Network status Disabled m Network protocol IPX H Network controller Compaq m Network host name CPQHOU H Network card slot Slot m Network frame type ETHERNET_II m Network IP address XXX XXX XXX XXX m Network IP net mask XXX XXX XXX XXX m Network IP router XXX XXX XXX XXX address ASR 2 Security The standard Compaq password features function differently during ASR 2 than during a typical system startup During ASR 2 the system does not prompt for the Power On Password This allows the ASR 2 to restart the operating system or Compaq Utilities without user intervention To maintain system security set the server to boot in Network Server Mode an option in the System Configuration Utility This option ensures that the server keyboard is locked until you enter the Keyboard Password Select an Administrator Password an option in the System Configuration Utility During attended ASR 2 local or remote you must enter this Administrator Password before any modifications can be made to the server configuration Server Health Logs In some servers Server Health Logs are replaced by the IML if it is supported See Integrated Management Display in this
129. ture You must also have version 2 24 or later of the System Configuration Utility For IP access you must have either Compaq Insight Manager 2 10 or later or a Telnet Terminal emulator to use this feature You also must have version 2 24 or later of the System Configuration Utility The System Configuration Utility settings should resemble the settings in the following table when you enable ASR 2 to start into Compaq Utilities Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 76 Diagnostic Tools Pager Data Pager status Pager dial string Pager message Pager test Serial interface Dial in status Table 3 23 Compag System Configuration Utility Pager Settings for Booting into Compaq Utilities Setting Description Enabled Indicates if the pager feature is enabled or disabled ATDT Indicates the pager dial string and delay before the pager 555 5555 message Pagers typically use one of the following formats Local pagers ATDT 555 5555 Wide area pagers ATDT 1 800 555 5555 1234567 1234567 Represents a unique number maximum seven digits numeric only that you must designate to identify the server on your pager display The ROM adds a three digit code to the front of this number The first two indicate the subsystem and the third indicates the severity of the error that caused the alert The symbol usually terminates the message If no message is required delete the symbol Select to Use this to
130. ules Not Redundant System AC Power Problem Power Supply X System AC Power Overload Power Supply X ASR Lockup Detected Cause Blue Screen Trap Cause NT Kernel Panic Cause UNIX Abnormal Program Termination Cause NetWare Automatic Operating System Shutdown Initiated Due to Fan Failure 3 69 Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception Number X Cause Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 70 Diagnostic Tools Rapid Recovery Services Compaq servers provide rapid recovery services for diagnosing and recovering from errors These tools are available for local and remote diagnosis and recovery Rapid recovery means fast identification and resolution of complex faults The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs ensuring that the server experiences minimal downtime You enable these features through the System Configuration Utility These integrated server management features are m Automatic Server Recovery 2 ASR 2 m Server Health Logs on servers not supporting Integrated Management Logs m Storage Fault Recovery Tracking m Storage Automatic Reconstruction m Network Interface Fault Recovery Tracking Memory Fault Recovery Tracking with option upgrade kit These are discussed in more detail on the Systems Reference Library CD SRL Automatic Server Recovery 2 Automati
131. un Diagnostics Replace failed assembly as indicated Check fan in system environment Check fans Make sure fans are plugged in Replace power supply as soon as possible Run Diagnostics Replace failed assembly as indicated 1615 Power Supply Failure in Bay X 1616 Power Supply Configuration Error 1701 SCSI Controller failure None 2L 2S None 3 13 A power supply has failed Replace or check specified power supply Single power supply Move power supply from Bay 2 system is installed in Bay to Bay 1 2 and not in Bay 1 A test on the Fast SCSI 2 Run Diagnostics Replace failed Controller failed assembly as indicated continued Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 14 Diagnostic Tools POST Error Messages continued Audible Beeps L Long S Short Error Code 1702 SCSI cable error detected System halted 1703 SCSI cable error detected Internal SCSI cable not attached to system board connector System halted 1704 Unsupported Virtual Mode Disk Operation DOS Driver Required System halted 1705 Locked SCSI Bus Detected System halted 1730 Fixed Disk 0 does not support DMA Mode 1731 Fixed Disk 1 does not support DMA Mode 1740 Fixed Disk 0 failed Set Block Mode command None None None None None None None Probable Source of Problem Incorrect cabling Incorrect cabling System attempted to perfor
132. work card Internal failed 3 Check the media connection at the 6029 xx Network card External failed controller and Multistatigni Access Unit MAU 6089 xx Network card Open failed 4 Check the media speed 4 16 and type Unshielded Twisted Pair Shielded Twisted Pair UTP STP settings 5 Check the MAU cabling or other network components 6 Replace the controller Compaq ProLiant 1850R Servers Maintenance and Service Guide 3 40 Diagnostic Tools Compaq Network Interface Cards Test Error Codes The 6000 series of Diagnostic error codes identifies failures with Compaq Network Interface Cards Error Code 6000 xx 6001 xx 6002 xx 6014 xx 6016 xx 6028 xx 6029 xx 6089 xx 6090 xx 6091 xx 6092 xx Table 3 15 Compaq Network Interface Cards Test Error Codes Description Network card ID failed Network card setup failed Network card transmit failed Network card configuration failed Network card reset failed Network card internal failed Network card external failed Network card open failed Network card initialization failed Network card internal loopback failed Network card external loopback failed Recommended Action The following steps apply to error codes 6000 xx through 6092 xx 1 Check the controller installation in the EISA slot 2 Check the interrupt type and number setting 3 Check the media connection at the controller and Multistation Access Unit MAU 4 Check the m
133. work surface and properly grounded tools and equipment Keep work area free of non conductive materials such as ordinary plastic assembly aids and foam packing Make sure you are always properly grounded when touching a static sensitive component or assembly Avoid touching pins leads or circuitry Always place drives PCB assembly side down Use conductive field service tools Symbols in Equipment WARNING Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists To reduce risk of injury from a hot component allow the surface to cool before touching WARNING Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards The enclosed area contains no operator serviceable parts To reduce risk of injury from electrical shock hazards do not open this enclosure WARNING Any RJ 45 receptacle marked with these symbols indicates a Network Interface Connection To reduce risk of electrical shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle WARNING This label or equivalent is located on the surface of your CD ROM drive This label indicates that the product is classified as a CLASS 1 LASER PRODUCT U WARNING To reduce the risk of electrical shock or U damage to the equipment disc

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