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Compaq 100S Laptop User Manual

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1. System Unit Boards Display Miscellaneous Hardware and Plastics Kit Assembly Hardware Spare Part Number 346853 001 Mass Storage Plastics Kit Spare Part Number Devices Models 1255 1267 330949 001 Models 1272 1275 142657 001 Description Quantity 1 Door Battery Pack 1 each 2 Cover Memory Module 1 each 3 Door PCMCIA 2 each 4 Hinge Clutch Cover Left 1 each Miscellaneous Cable Kit Cables Miscellaneous Parts Documentation and Software 5 Hinge Clutch Cover Right 1 each 6 Rubber Foot 10 each 7 Hard Drive Mounting Bracket 1 each uu file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 newp6 html 1 of 2 6 28 2004 9 23 18 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 newp6 html 2 of 2 6 28 2004 9 23 18 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog
2. Return to the top Universal Serial Bus Connector Pin Signal Return to the top Modem Connector Pin Signal file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 connec1 html 4 of 5 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 connec1 html 5 of 5 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Battery Pack Operating Time This appendix covers the following information concerning battery pack operating time e Increasing battery pack operating time e Conditioning a battery pack e Disposing of a used battery pack Increasing Battery Pack Operating Time Battery pack operating time differs depending on several variables To avoid unnecessary replacement consider the foll
3. Some common causes and solutions for hardware installation problems are listed in the following table Solving Hardware Installation Problems Problem Probable Cause Solutions s A new device is not recognized as part Cable s of new external device are Ensure that all cables are properly of the computer system loose or power cables are and securely connected unplugged Power switch of new external device Turn off the computer turn on the is not turned on external device then turn on the computer to integrate the device with the computer system Device is not seated properly Turn off the computer and reinsert the device Solving Keyboard Numeric Keypad Problems Some common causes and solutions for keyboard numeric keypad problems are listed in the following table Solving Keyboard Numeric Keypad Problems Problem Probable Cause Solution s Press the Shift NumLk keys to enable the Num Lock function and embedded numeric keypad The Num Lock icon on the status panel turns on Embedded numeric keypad is disabled and External numeric keypad is Disconnect the external numeric Num Lock function is on connected to the computer keypad from the computer file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 7 of 8 6 28 2004 9 23 11 AM Embedded numeric keypad on computer keyboard is disabled Num Lock function is not enabled Co
4. complete Preparing the the Computer for following Disassembly steps Battery Pack 1 Slide the Palmrest battery pack Cover with compartment Touch Pad door down and remove Heatspreader it from the Keyboard Processor Hard Drives _ CD Drive Battery Charger Board Modem battery pack Next Step file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 newp12 html 1 of 2 6 28 2004 9 23 36 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 Display Panel Assembly Upper CPU Cover Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 newp12 html 2 of 2 6 28 2004 9 23 36 AM Compagq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Palmrest Cover with Touch Pad The
5. file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec7 html 2 of 2 6 28 2004 9 23 53 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications Hard Drives ooo addis S SS Capacity Per Drive Formatted 32GB 43GB 4868 Logical Configuration Cylinders 4 Heads 330 max Sectors per track 512 Bytes per sector Seek Times Typical Including settling in ms Single track 5 5 max read 6 5 max write 16 max read 17 max write Average 30 max read 31 max write Transfer Rate At interface 33 3 MB S 33 3 MB S 33 3 MB S file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec8 html 1 of 2 6 28 2004 9 23 54 AM Full stroke Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 _ Hard Drives S pO 6 ARGBO
6. file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 7 of 8 6 28 2004 9 23 08 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 6600 ID test failed 3 Verify that drivers are loaded and XX properly installed aed poco ue ease 4 Replace the CD drive and retest 6608 Controller test failed 5 Replace the system board and xx retest 6623 Random read test failed XX Return to the top or return to the Troubleshooting index page privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 8 of 8 6 28 2004 9 23 08 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware memory and software problems It also explains sev
7. 4 Close the display and all exterior doors of the computer 5 Pack the computer with sufficient packing material to protect it Use the original packing box or similar packaging Return to Compaq Diagnostics page or Troubleshooting Index page privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 compaq1 html 2 of 2 6 28 2004 9 23 12 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1245 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations System Unit Place cursor over each device to obtain its part number Keyboards System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts cae mentation CPU Base Enclosure Touchpad and Palmrests and Software file CI SER VICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS 201266 201267 201272 201273 201274 20and 201275 syst
8. Capacity Per Drive 6 49 GB Drive Type a a Logical Configuration Cylinders Heads Sectors per track Bytes per sector Seek Times Typical Including settling in ms Single track Average Full stroke Transfer Rate At interface 33 3 MB S Return to the index list of Specifications n E ammen Legal Notices and Privacy Statement Revised 25 February 1999 file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec8 html 2 of 2 6 28 2004 9 23 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications CD Drive Pa CD Drive Dimensions 128 X 12 7 129mm po Weight fs RotationalSpeed 5120 rpm Typical Transfer Rate 3600 KB s Sustained Data Transfer Rate Access Time 110 ms Average Random Access Time Spin Up time 2 75 Data Buffer Capacity 128 KB Return to the index list of Specifications 7 a a file CVSERVICE 20MANUALS COMPAQ 20_ 20check 201272 201
9. Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Preface This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario 1200 Series Portable Computers Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1200 Series Portable Computers without notice Symbols The following words and symbols mark special messages throughout this guide WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data el wee Text set off in this manner presents clarifying information or specific instructions feu Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes file CV SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 preface html 1 of 2 6 28 2004 9 22 47 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow
10. file CI SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 57 html 2 of 2 6 28 2004 9 23 41 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Modem Electrostatic To remove Discharge the modem a complete the Service following Considerations T steps Cables and 1 Prepare Connectors T the Preparing the 5 computer for Computer for i i disassembly Disassembly n Battery Pack e 2 Remove pe ee the palmrest Palmrest Ss cover with Cover with touch pad Touch Pad Heatspreader 3 Remove Keyboard une Seyboare heatspreader Hard Drives k Soan 4 Remove E the keyboard cD Drive i e Battery 5 Remove Charger Board two screws securing Modem modem and pull the file CI SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 58 html 1 of 2 6 28 2004 9 23 42 AM Compagq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 12
11. 2424 ECG VGC monochrome text mode test 4 Replace the system board and xx failed retest 2425 ECG VGC monochrome graphics mode xx test failed file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 6 of 8 6 28 2004 9 23 08 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 2431 640 x 480 graphics test failure XX 2432 320 x 200 graphics 256 color mode xx jtest failure 2448 Advanced VGA Controller test failed XX 2451 132 column Advanced VGA test failed XX 2456 Advanced VGA 256 Color xx jtest failed 2458 Advanced VGA BitBLT test The following step applies to error XX codes 2458 xx through 2480 xx 2468 Advanced VGA DAC test xx Replace the system board and retest 2477 Advanced VGA data path test XX E 2478 Advanced VGA BitBLT test ie 2480 Advanced VGA LineDraw test Return to the top Audio Test Error Codes 3206 Audio System Internal Error Replace the system board and retest XX TouchPad Pointing Device I nterface Test Error Codes 8601 Mouse test failed 1 Replace the TouchPad and retest XX 8602 Interface test failed 2 Replace the system board and XX retest CD Drive Test Error Codes 3301 CD drive read test failed 1 Replace the CD and retest XX 3305 CD drive seek test failed 2 Verify that the speakers are XX connected
12. Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Contacting Compag Support Obtain the following information before contacting Compaq Reseller Support Product name Product serial number Purchase date Conditions under which the problem occurred Any error messages that have occurred Hardware configuration Type of printer connected Hardware software being used Printed result of Computer Checkup TEST Printed copies of CONFIG SYS and AUTOEXEC BAT files if possible Shipping Preparation To ship the computer complete the following steps 1 Back up the critical hard drive files Ensure that backup tapes diskette are not exposed to electrical or magnetic fields while stored in transit 2 Turn off the computer and external devices 3 Disconnect the external devices from their power sources then from the computer file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 compaq1 html 1 of 2 6 28 2004 9 23 12 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 Ensure that there is no diskette in the diskette drive no PC Cards in the PC IMPORTANT l slots and no CD in the CD ROM drive
13. Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Parts System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit ance a Cables Miscellaneous Hardware and Plastics Kit Use the scroll down menu for the description and spare part number of spare parts Not Shown Miscellaneous Parts not shown Miscellaneous Parts Documentation and Software it file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 272 201273 201274 20and 201275 miscella html 1 of 2 6 28 2004 9 23 18 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1267 1272 1273 1274 and 1275 privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 272 201273 201274 20and 201275 miscella html 2 of 2 6 28 2004 9 23 18 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Documentation and
14. reverse the previous procedures privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 511 html 2 of 2 6 28 2004 9 23 45 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Diskette Drive To remove the diskette drive complete the following steps Electrostatic Discharge Service Consideration Cables and Connectors 1 Prepare the computer for disassembly 2 Remove the palmrest cover with touch pad 3 Remove the heatspreader 4 Remove the keyboard 5 Remove the hard drive Heatspreader Keyboard 6 Remove the display panel Processor Sao Hard Drives 7 Remove the CD Drive Upper CPU cover file CI SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 512 html 1 of 2 6 28 2004 9 23 46 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266
15. 1267 1273 1274 and 1275 Battery 8 Remove battery charger board 9 Remove the diskette drive Next Step Speaker Assembly Diskette Drive Fan Assembly When replacing the diskette drive Soca ensure system that the Board diskette Dip Switch sit F ejec Settings lever is Memory properly Module inserted in the chassis Slot privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 512 html 2 of 2 6 28 2004 9 23 46 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Fan Assembly To remove the fan assembly complete the Electrostatic following Discharge LN steps Service 1 ee 1 Prepare Considerations i ihe Cables and j computer for Connectors disassembly Preparing the Computer for E elite i Disassembly pa mrest cover with touch pad 3 Remove the heatspreader Heatspreader Keyboard 4 Remove Processor
16. 201272 201273 201274 20and 201275 53 html 1 of 2 6 28 2004 9 23 38 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 Display Panel 5 Disconnect Assembly the flex cable from the ZIF Upper CPU connector on Cover the system Speaker board Assembly To replace the Diskette Drive keyboard Fan Assembly reverse the previous System Board procedures Dip Switch Settings Return to_ Removal amp aera Replacement Module Procedures privacy and legal statement file CI SERVICE 20M ANU ALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 53 html 2 of 2 6 28 2004 9 23 38 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Processor Electrostatic Discharge To remove Service the Consideration processor Cables and complete the following Connectors steps 1 Prepare the computer for disassembly 2 Remove Palmrest_ palm
17. Software System Unit Boards Display Assembly Mass Storage Devices esse Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software i NOTE The following information applies only to Models 1255 1267 Description Spare Part Number Quick Restore CD Australia China PRC 388205 371 388205 AA1 Quick Reference Guide 162212 001 single issue 184960 001 Quick Reference Guide quarterly subscription QuickFind for Windows Asia Pacific 137906 xxx Edition QuickFind is updated monthly To complete the QuickFind part number add the suffix from the table below for the desired month If you do not specify the 3 digit suffix the default is the current month in which the order is placed QuickFind Part Number Suffix Suffix Month Suffix Month oot January 007 july 002 February 008 August file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 docume html 1 of 2 6 28 2004 9 23 19 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 F003 March 009 September oos May oir November F006 une foiz December NOTE The following information applies only to Models 1272 1275 Description Spare Part Number Reference Guide 117894 001 All countries e
18. System Board Dip Switch privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 515 html 2 of 2 6 28 2004 9 23 48 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1257 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications System Interrupts System Interrupts Hardware a System Function IRQO0 Timer interrupt Timer interrupt IRQO1 Standard 101 102 Key or Microsoft Natural Keyboard IRQO2R Programmable interrupt controller interrupt Programmable interrupt controller IRQ0O3 f Compaq Presario SEK DFO IRQ Communications Port COM1 IRQO5 ES1869 Plug and Play AudioDrive IRQ0O6 Standard Floppy Disk Controller IRQO7 Printer Port LPT1 IRQO8 System CMOS real time clock IRQ0O9 free IRQ10 OPTI 82C861 PCI to USB Open Host Controller IRQI f IRQ Holder for PCI Steering IRQ11 f NeoMagic MagicGraph 128xD IRQ12 f Synaptics PS 2 TouchPad IRQ13 f Numeric dat
19. To opt out of receiving communications you have expressly requested such as e mail newsletters software updates etc use any of the following methods e Select the e mail opt out or unsubscribe link or follow the opt out instructions included in each subscription communication e Return to the Web page s where you originally registered your preferences and follow the opt out instructions e Write to the HP Privacy Office be sure to provide your name e mail and postal address and relevant information about your HP subscriptions and registrations 8 Your information and third party companies Certain HP services are linked with those from unrelated third party companies some which offer you the option to share with both HP and the third party personal data you provide Examples include the ability to register software products from multiple vendors from a single HP Web page to request communications from HP marketing or solution partners or to enable order completion through a reseller We will not share your personal information with those third party companies unless you make that choice 9 Access to and accuracy of your information HP strives to keep your personal information accurate We have implemented technology management processes and policies to maintain customer data accuracy We will provide you with access to your information including making reasonable effort to provide you with online access and the opportunity to chan
20. and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications Display 12 1 Diagonal TFT Display U S Metric Active Area Height 246 mm Width 184 5 mm Overall Dimensions Width 7 35 188 5 mm Height 10 7 275 mm Depth 2 7 6 8 mm Weight 16 24 oz 464 g Contrast Ratio onata 40 1 40 1 Brightness 70 nits Avg nits 70 nits Avg 70 nits Avg nits 70 nits Avg Total Power Consumption 3 T 4 0 W 3 5 4 0 W max max 12 1 Diagonal HPA Display U S Metric Active Area Height 245 mm Width 183 8 mm file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec5 html 1 of 2 6 28 2004 9 23 51 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Overall Dimensions Width 7 9 202 5 mm Height 10 7 275 0 mm Depth 31 8 0 mm ContrastRatio 4022 4i Brightness 7Onits Avg 70 nits Avg Total Power Consumption 4 0 4 5 W max 4 0 4 5 W max 13 0 Diagonal HPA Display U S Metric Active Area Height 263 98 mm Width 197 98 mm Overall Dimensions Width 11 6 295 0 mm Height 8 58 218 0 mm Depth 31 8 0 mm Weight
21. and Privacy Statement Revised 25 February 1999 file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 contrs html 3 of 3 6 28 2004 9 23 00 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Left Side Components Models and Features Controls and Lights Left Side Components Right Side Components E gt rr i 3 Diskette Drive Slot Rear Connectors Power Management 4 Diskette Eject Button for Windows 98 file CI SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 leftsid html 1 of 2 6 28 2004 9 23 01 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 leftsid html 2 of 2 6 28 2004 9 23 01 AM Compaq com Compaq Presario 1200 Series Maintenance and Ser
22. backlight or its power circuitry has failed Since you cannot observe the POST result on the display panel when the backlight is not functioning connect the unit to an external monitor before powering the unit up If an external monitor is not available verify that POST completes by opening and closing the display listening for the single or double beep and watching for the LEDs to turn on at the front of the computer Problem Probable Cause Solution s This display panel has a continuous pattern Improper display cable Reseat the display cable to the across it e g a jailbars pattern has a connections following until the problem is solved single color on it or has garbled graphics across the entire panel This failure is for patterns across the entire panel not just on one section 1 System board 2 Display assembly Defective display cable Replace the display assembly Replace the display assembly Defective inverter board Defective system board Replace the system board Common characteristic of 1 Change the background colors display STN displays Ghost bars extending from graphics on the 2 Adjust the Contrast of the display by using Fn F5 or Fn F6 A single line a small group of lines or a Defective display panel Replace the display assembly block appears on the display panel This failure occurs in only a section of the display panel To pe
23. h_lang en amp h_cc us amp h_product pchome6 28 2004 9 24 04 AM HP E mail support O HP E mail support invent Select your product HP Digital Entertainment Center HP Digital Media Receiver EN 5000 HP Digital Media Receiver EW 5000 Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product digitalent3820846 28 2004 9 24 05 AM HP E mail support O HP E mail support invent Select your product HP Photosmart 100 digital camera series HP Photosmart 200 digital camera series HP Photosmart 300 digital camera series HP Photosmart 400 digital camera series HP Photosmart 600 digital camera series HP Photosmart 700 digital camera series HP Photosmart 800 digital camera series HP Photosmart 900 digital camera series HP Photosmart c200 digital camera series HP Photosmart c500 digital camera series HP Photosmart R600 digital camera series HP Photosmart R700 digital camera series eee Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product digitalpho3820856 28 2004 9 24 08 AM HP E mail support
24. h_product notebookst3219576 28 2004 9 24 14 AM HP E mail support O HP E mail support invent Select your product CD RW Drives Compaq Software Monitors and Keyboards Notebook PC Docking Accessories Notebook PC Docking Stations ProLiant Essentials Value Packs ProLiant Interconnect Switches Wireless Devices L e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product optionsand3292906 28 2004 9 24 15 AM HP E mail support O HP E mail support invent Select your product Multifunction and All in One Network Print Servers Printers Printing and Imaging Software E e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product prhome6 28 2004 9 24 16 AM HP E mail support O HP E mail support invent Select your product Discontinued Server Products Itanium based Servers ProLiant and tc Series Servers Server Appliances Server Management Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp
25. make any representations about third party websites The personal data you choose to give to unrelated third parties is not covered by the HP Privacy Statement We encourage you to review the privacy policy of any company before submitting your personal information Some third party companies may choose to share their personal data with HP that sharing is governed by that third party company s privacy policy 2 Types of information we collect This Privacy Statement covers personal information non personal data collection and aggregate reporting e Personal information is information that is associated with your name or personal identity HP uses personal information to understand better your needs and interests and to provide you with better service Once you choose to provide us with personal information you can be assured it will be used only to support your customer relationship with HP We take seriously the trust you place in us HP will not sell rent or lease your personal information to others http welcome hp com country us en privacy html 1 of 4 6 28 2004 9 24 24 AM HP Online privacy statement On some HP websites you can order products or services apply for instant credit request information subscribe to marketing or support materials register yourself or your HP products or apply for a job at HP The types of personal information you provide to us on these pages may include name address phone number e mail address user I
26. only subassembly module level repair Because of the complexity of the individual boards and subassemblies the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board Improper repairs can create a safety hazard Any indications of component replacement or printed circuit board modifications may void any warranty Serial Number When requesting information or ordering spare parts the computer serial number should be provided to Compaq The serial number is located on the bottom of the computer Locating Additional I nformation The following documentation is available to support this product Compaq Presario 1200 Series Portable Computer documentation set Introducing Windows 95 Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 preface html 2 of 2 6 28 2004 9 22 47 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp
27. palmrest cover with touch pad must be removed to gain access to any of the interior components of the computer and it is the first component that has to be removed to gain access to the interior components Electrostatic Discharge Service Considerations Cables and Connectors Preparing the Computer for Disassembly Battery Pack It is not Palmrest necessary Cover with to remove Touch Pad the display panel Heatspreader assembly to Keyboard access the interior Processor components Hard Drives of the computer CD Drive Battery To remove the Charger Board palmrest cover with touch pad complete Modem the following steps Display Panel Assembly 1 Prepare the Upper CPU computer for Cover disassembly file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 51 html 1 of 2 6 28 2004 9 23 36 AM Compagq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 2 Close the computer and turn Diskette Drive the computer upside down Fan Assembly System Board 3 Remove four screws from the Dip Switch bottom of the Settings computer Memory privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 51 html 2 of 2 6 28 2004 9 23 36 AM Compaq com Compaq Presa
28. statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 trouble html 2 of 2 6 28 2004 9 22 48 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Illustrated Parts Catalog This section provides a breakdown and identifies the spare parts ordering number associated with each item for the Compaq Presario 1200 Series Portable Computers System Unit Cables Boards Miscellaneous Hardware amp Plastics Kit Display Assembly Miscellaneous Parts Mass Storage Devices Documentation amp Software Miscellaneous Cable Kit e E ommen 2 Legal Notices and Privacy Statement Revised 25 February 1999 file CI SERVICE 20MANUALS COMPAQ 20_ 20checked 2 7 201272 201273 201274 20and 201275 illust htm16 28 2004 9 22 52 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance
29. 004 9 23 48 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Memory Module Electrostatic o Discharge mation Service module Considerations ee e Cables and following Connectors steps Preparing the Computer for 1 Prepare Disassembly the computer Battery Pack for Palmrest disassembly Cover with Touch Pad 2 Close the computer Heatspreader adurn Keyboard the computer Processor upside Hard Drives down icp Drive 3 Remove Battery the screw Charger Board from the memory Modem module file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 515 html 1 of 2 6 28 2004 9 23 48 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Display Panel sores slide the Assembly Nona Upper CPU module Cover door to the ight Speaker rig Next Step Diskette Drive Fan Assembly
30. 01272 201273 201274 20and 201275 boards html 1 of 2 6 28 2004 9 23 14 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 System Board and Memory Module privacy and legal statement file C SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 boards html 2 of 2 6 28 2004 9 23 14 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 STORE PRODUCTS SERVICES SUPPORT CONTACT US Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications System Unit Boards S Assembly Mass Storage Devices Miscellaneous _ Cable Kit Cables meN Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Pin Assignments Battery Pack Operations Display Panel Assembly file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 display html 1 of 2 6 28 2004 9 23 15 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20check 1272 201273 2
31. 01274 20and 201275 display html 2 of 2 6 28 2004 9 23 15 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Mass Storage Devices System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Place cursor over each device to obtain its part number Hard Drives w Mounting Brackets file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec 201272 201273 201274 20and 201275 mass html 1 of 2 6 28 2004 9 23 16 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 24x CD Drive privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec 201272 201273 201274 20and 201275 mass html 2 of 2 6 28 2004 9 23 16 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1
32. 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Preliminary Steps Before running POST complete the following preliminary steps 1 If a power on password has been established type the password and press the Enter key If the password is not known clear the password 2 Run Computer Checkup 3 Turn off the computer and its external devices 4 Disconnect any external devices that you do not want to test Do not disconnect the printer if you want to test it or use it to log error messages If the problem only occurs when an external device is connected to the ulke har ei computer the problem may be related to the external device or its cable Verify this by running POST with and without the external device connected 5 Install loopback plugs in the serial and parallel connectors if you would like to test these ports 6 Ensure that the hard drive is installed in the computer 7 Ensure that the battery pack is inserted in the computer and the computer is connected to an external AC power source file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 20
33. 1267 1272 1273 1274 and 1275 501 through 516 Hard Drive Test 2402 through 2456 Video Test 2458 through 2480 Audio Test 3206 Touch Pad Pointing Device Test 8601 through 8602 CD Test 3301 through 6623 Processor Test Error Codes Error Code Description Recommended Action 101 xx CPU test failed Replace the processor and retest 102 xx Coprocessor or Weitek Error 1 Run the Configuration and Diagnostics Utilities 2 Replace the processor board and retest Replace the system board and retest 103 xx DMA page registers test failed 104 xx Interrupt controller master test failed 105 xx Port 61 errr ss S 106 xx Keyboard controller self test failed 107 xx CMOS RAM test failed 108 xx CMOS interrupt test failed 109 xx CMOS clock test failed 110 xx Programmable timer load data test failed 113 xx Protected mode test failed 114 01 Speaker test failed 1 Check system configuration 2 Verify cable connections to speaker 3 Replace the system board and retest Memory Test Error Codes Ha pnoy machine ID test failed 1 Flash the system ROM and retest g pamen system ROM checksum failed file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 2 of 8 6 28 2004 9 23 08 AM 2 Replace the system board and retest Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 12
34. 1274 20and 201275 prelim html 1 of 2 6 28 2004 9 23 04 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 When these preliminary steps are completed you are ready to run POST Return to Troubleshooting index page privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 prelim html 2 of 2 6 28 2004 9 23 04 AM Compag com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Clearing the Power on Password Clearing the power on password requires removing all Setup attributes that are programmed in the CMOS The RTC battery is located on the system board If the password is not known clear it by performing the following steps 1 Turn off the computer 2 Disconnect the power cord 3 Remove the battery pack 4 Remove the Palmrest Cover with Touch Pad 5 Move the keyboard to allow access to the heatspreader 6 Remo
35. 256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications This chapter covers the following specifications of Compaq Presario 1200 Series Portable Computers System interrupts Memory Expansion System DMA Battery Pack System I O Address Diskette Drive System memory Catalog Hard Drive Physical amp environmental CD Drive Display Physical and Environmental Computer Specifications U S Metric file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec html 1 of 3 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Dimensions All models with 12 1 display Height 1 97 in 4 95 cm Depth 12 20 in 31 00 cm Width 10 08 in 25 60 cm Model 1275 with 13 0 display Height AR 5 00 cm Depth i Width Weight Model 1255 6 6 3 34 kg Model 1256 6 68 Ib 3 34 kg Model 1260 6 68 Ib 3 34 kg Model 1262 6 68 Ib 3 34 kg Model 1266 6 68 Ib 3 34 kg Model 1
36. 260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Cables Kit System Unit Boards Display Assembly Mass Storage Devices Place cursor over each device for a description of that item Spare Part Number 330946 001 Miscellaneous Cable Kit Ica bles Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software i _ privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20checked 201272 201273 201274 20and 201275 cables htm16 28 2004 9 23 16 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1262 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Cables System Unit Boar
37. 267 6 68 Ib 3 34 kg Model 1272 6 68 Ib 3 34 kg Model 1273 6 68 Ib 3 34 kg Model 1274 6 68 Ib 3 34 kg Model 1275 6 68 Ib 3 34 kg Stand Alone Battery Pack Power Requirements Nominal Operating Maximum Average Peak Operating AC Power Requirements 100 240 V 0 8 0 4 A RMS 47 63 Hz Meets IEC 801 4 and IEC801 5 Maximum Transient 1kV for 50 ns Operating Temperature 50 to 95 F 10 to 35 C Non operating Temperature 4 to 140 F 20 to 60 C Operating Relative Humidity non 10 to 90 35 C to 90 condensing a ee a ee tw 38 7 C max Operating Altitude 0 to 10 000 ft 0 to 3 15 km Non operating Altitude 0 to 30 000 ft 0 to 9 14 km Operating Shock 10 G 11 ms half sine Non operating Shock 240 G 2 ms half sine Operating Vibration PB GO Non operating Vibration ss 5G NOTE Applicable product safety standards specify thermal limits for plastic surfaces Compaq Presario 1200 Series Portable Computers operate well within this range of temperatures Operating Voltage Operating Current Operating Frequency Return to the Top of this page file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec html 2 of 3 6 28 2004 9 22 54 AM Compagq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 a ommen 2 Legal Notices and Privacy Statement Revised 25 Februa
38. 273 201274 20and 201275 spec9 html 1 of 2 6 28 2004 9 23 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Legal Notices and Privacy Statement Revised 25 February 1999 file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec9 html 2 of 2 6 28 2004 9 23 54 AM HP United States Welcome 28 June 2004 Select United States English B Home amp Home Office Small amp Medium Business Large Enterprise Business Government amp Education Satisfaction HP ranks number one among vendors of corporate IT service amp support Partners amp Developers Desktops amp Workstations Printing amp Multifunction Storage Software Products Notebooks amp Tablet PCs Fax Copiers amp Scanners Servers Business amp IT Services Handheld Devices Digital Photography Networking Solutions Monitors amp Projectors Supplies amp Accessories Contact HP Sasser Worm Update Search e Company information Jobs at HP Newsroom Promotions Subscribe Privacy statement Using this site means you accept its terms Replacement programs and recalls 2004 Hewlett Packard Development Company L P http welcome hp com country us en welcome htm16 28 2004 9 23 58 AM hp e mail support 4 HP memories disc creator e mail support inv
39. 3 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program These error codes help identify possibly defective subassemblies The following tables list error codes a description of the error condition and the action required to resolve the error condition MPORTANT Retest the system after completing each step If the problem has been resolved do not proceed with the remaining steps For the removal and replacement of a particular subassembly see Removal and Replacement Procedures Select error codes by number or type 101 through 114 200 through 215 Processor Test 300 through 304 Memory Test 401 through 403 Keyboard Test 600 through 699 Parallel Printer Test 1101 Diskette Drive Test 1701 through 1736 Serial Test file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 1 of 8 6 28 2004 9 23 08 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266
40. 4 9 24 24 AM HP Online privacy statement Printable version Privacy statement Using this site means you accept its terms Feedback to webmaster 2004 Hewlett Packard Development Company L P http welcome hp com country us en privacy html 4 of 4 6 28 2004 9 24 24 AM HP Terms of use United States English Contact HP ta HP Legal notices Terms of use Terms and conditions of sale and service back to previous page Terms of use Hewlett Packard Company Website Terms of use and legal restrictions ATTENTION PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS IF YOU DO NOT ACCEPT THESE TERMS TERMS DO NOT USE THIS WEBSITE 1 Use of site Hewlett Packard Company HP authorizes you to view and download the materials at this website Site only for your personal non commercial use provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials You may not modify the materials at this Site in any way or reproduce or publicly display perform or distribute or otherwise use them for any public or commercial purpose Any use of these materials on any other website or networked computer environment for any purpose is prohibited The materials at this Site are copyrighted and any unauthorized use of any materials at this Site may violate copyright trademark an
41. 5 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations system board CAUTION When replacing the system board ensure the dip switch voltage settings on the system A board are correct for the computer model and processor voltage marked on the processor chip If the dip switch voltage settings are not correct damage may occur to the computer and or system board ALI HE The black area on the dip switch indicates the position of the switch For Models 1272 1273 1274 1275 AMD 366 MHz 2 2V For Models 1255 1256 1260 1262 1266 1267 SWITCH 1 AMD 333 MHz 2 2V SWITCH 1 Return to Removal amp Replacement Procedures file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 step161 html 1 of 2 6 28 2004 9 23 48 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 step161 html 2 of 2 6 28 2
42. 6 Model 1267 Display 12 1 TFT 12 1 TFT Processor AMD K6 333 MHz MMX AMD K6 333 MHz MMX Hard Drive 4 0 GB or 6 4 GB 4 0 GB CD Drive 24x MAX 24x MAX Modem K 56 0 or M 56 0 K 56 0 Kbps Data Fax Kbps Data Fax with ITU V 90 System Memory 32m8 bzmm CD Drive h2axmax axmx o Battery ESNiMH EsNmm system Memory 32 m8 bzm CD Drive zax max haxmx Modem K 56 0 Khan K 56 0 Khan Battery IES NiMH SLi ion System Memory 64 MB 32 MB or 64 MB with ITU V 90 file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 models html 2 of 3 6 28 2004 9 22 59 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 models html 3 of 3 6 28 2004 9 22 59 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Contro
43. 60 1262 1266 1267 1272 1273 and 1274 modem off the connector on Upper CPU the system board Display Panel Next Step Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 58 html 2 of 2 6 28 2004 9 23 42 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Display Panel Assembly Electrostatic To remove the display Discharge panel assembly o complete the following Service steps Considerations Cables and i a oe computer Connectors or disassembly Preparing the Computer for Disassembly 2 Remove the palmrest cover with touch pad 3 Remove the heatspreader 4 Remove the keyboard 5 Remove the modem 6 Pull up the hinge covers and lift the covers off the chassis Battery Carefully Charger Board remove the Mode
44. 66 1267 1272 1273 1274 and 1275 203 xx Write Read test failed 1 Remove the memory module and 204 xx Address test failed retest 211 xx Random pattern test failed 2 Install a new memory module and 214 xx Noise test failed retest 215 xx Random address test failed Return to the top Keyboard Test Error Codes fous Failed ID Test ie Failed Selftest Interface Test pee Failed Individual Key Test Powe Failed Keyboard Repeat Test Parallel Printer Test Error Codes 1 Check the keyboard connection If disconnected turn off the computer and connect the keyboard 2 Replace the keyboard and retest 3 Replace the system board and retest 401 xx Printer failed or not connected 1 Connect the printer 2 Check power to the printer 402 xx Failed Port Test 3 Install the loop back connector and retest 403 xx Printer pattern test failed 4 Check port and IRQ configuration 5 Replace the system board and retest Return to the top Diskette Drive Test 600 xx Diskette ID drive types test 1 Replace the diskette media and failed retest 601 xx Diskette format failed eead ek eck and or replace the diskette 602 xx Diskette read test failed power and signal cables and retest Diskette write read compare test 603 XxX failed 3 Replace the diskette drive and file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error h
45. 72 201273 201274 20and 201275 connec html 1 of 2 6 28 2004 9 23 03 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 9 Security Slot privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 connec html 2 of 2 6 28 2004 9 23 03 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Power Management for Windows 98 The following power management features are available for conserving AC power and extending battery operating time Power Management Settings Sleep Hibernation Battery Operating Time Rebooting After Lockup Servicing Your Computer privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20checked 7 201272 201273 201274 20and 201275 power html6 28 2004 9 23 03 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260
46. 75 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Models amp Features Models and Eae Compaq Presario 1200 Series Portable Controls Computer Models and Lights Left Side Model 1255 Model 1256 Se Display 12 1 HPA 12 1 HPA Right Side Processor AMD K6 333 MHz MMX AMD K6 333 MHz MMX Hard Drive 3 2 GB or 4 0 GB 4 3 GB CD Drive 24x MAX 24x MAX Modem K 56 0 or M 56 0 M 56 0 Kbps Data Fax Kbps Data Fax with ITU with ITU V 90 v 90 Battery ES NiMH or sLi ion ES NiMH System Memory 32 MB 32 MB Model 1260 Modea 1262 Display 12 1 TFT 12 1 TFT Processor AMD K6 333 MHz MMX AMD K6 333 MHz MMX Hard Drive 4 0 GB or 6 4 GB 4 0 GB CD Drive 24x MAX 24x MAX file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 models html 1 of 3 6 28 2004 9 22 59 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Modem K 56 0 or M 56 0 K 56 0 Kbps Data Fax Kbps Data Fax with ITU with ITU V 90 V 90 Battery sLi ion ES NiMH System Memory 32 MB 32 MB Model 126
47. 8 2004 9 24 27 AM
48. 8 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 1710 Hard drive park head test failed XX 1715 Hard drive head select test failed XX 1716 Hard drive conditional format test failed XX 1717 Hard drive ECC test failed XX 1719 Hard drive power mode test failed XX 1724 Network preparation test failed XX 1736 Drive monitoring test failed XX ECC Error Correction Code Return to the top po Video Test Error Codes s s 501 xx Video controller test failed The following apply to error codes 501 502 xx Video memory test failed xx through 516 xx 503 xx Video attribute test failed 504 xx Video character set test failed 505 xx Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character 506 xx cell test failed 507 xx Video 40 x 25 mode test failed Video 320 x 200 mode color set 0 test 508 xx failed Video 320 x 200 mode color set 1 test 509 xx failed 510 xx Video 640 x 200 mode test failed 511 xx Video screen memory page test failed 512 xx Video gray scale test failed 514 xx Video white screen test failed 516 xx Video noise pattern test failed 1 Disconnect external monitor and test with internal LCD display 2 Replace the display assembly and retest 3 Replace the system board and re
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50. NSPECT from the Compaq Diagnostics diskette 1 Turn on the external devices that you want to test Connect the printer if you want to print the information 2 Insert the Compaq Diagnostics diskette in drive A file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 compaq html 2 of 3 6 28 2004 9 23 06 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 3 Turn on or restart the computer The computer starts from drive A and the Diagnostics Welcome screen appears 4 Press Enter to continue The Diagnostics menu appears 5 Select View System Information INSPECT from the Diagnostics menu 6 Select the item you want to view from the following list System ROM Keyboard System ports System storage Graphics Memory Audio Operating system System files Windows files 7 Follow the instructions on the screen to cycle through the screens to return to the list and choose another item or to print the information Return to top of this page or to Preliminary steps page or to the Troubleshooting index page privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 compaq html 3 of 3 6 28 2004 9 23 06 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 127
51. O HP E mail support invent Select your product Compaq Scanners HP Color Copier Products HP Digital Copier Products HP Digital Senders HP e scanners HP Inkjet Fax Products HP Photo Scanners HP Photosmart Photo Scanners HP Scanjet Scanners L e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product schome6 28 2004 9 24 09 AM HP E mail support O HP E mail support invent Select your product HP Financial Calculators HP Graphing Calculators HP Handheld Pocket Palmtop PCs HP Scientific Calculators iPAQ Blackberry IPAQ Pocket PCs Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product handheldco2153486 28 2004 9 24 10 AM HP E mail support O HP E mail support invent Select your product HP 11 Mbps Wireless LAN PC Card hn220w HP Ethernet 5 port Switch hn220e HP Ethernet Gateway hn200e HP Ethernet Network Interface Card hn230e HP Ethernet USB Network Adapter hn210e HP Phoneline Gateway hn200p HP Phoneline USB Network Adapter hn210p HP Wireless Gateway hn200w HP Wireless USB Network Adapter hn210w E eee
52. ODFH Direct memory access controller OOECH OOEFH Motherboard resources OOFOH OOFFH Numeric data processor 0170H 0177H Opti Viper Max Dual PCI IDE Controller 0170H 0177H Secondary IDE controller dual fifo file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec3 html 1 of 3 6 28 2004 9 23 50 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Opti Viper Max Dual PCI IDE O1FOH O1F7H Controller O1FOH O1F7H Primary IDE controller dual fifo 0220H 022FH_ ES1869 Plug and Play AudioDrive 02F8H 02FFH Compaq Presario 56K DF 0330H 0331H ES1869 Plug and Play AudioDrive 0370H 0371H Motherboard resources 0376H 0376H Opti Viper Max Dual PCI IDE Controller 0376H 0376H Secondary IDE controller dual fifo 0378H 037FH Printer Port LPT1 0388H 038BH ES1869 Plug and Play AudioDrive 03BOH 03BBH NeoMagic MagicGraph 128XxD 03COH 03DFH NeoMagic MagicGraph 128XD 03FOH 03F5H Standard Floppy Disk Controller Opti Viper Max Dual PCI IDE 03F6H 03F6H Controller 03F6H 03F6H Primary IDE controller dual fifo 03F7H 03F7H_ Standard Floppy Disk Controller 03F8H O3FFH Communications Port COM1 040BH 040BH Motherboard resources 0480H 048FH_ Motherboard resources 04D6H 04D6H Motherboard resources 0800H 0807H ES1869 Control In
53. P s proprietary online customer registration tool available only in the United States Please refer to section 7 for further instructions We will make every effort to honor your preferences This option does not apply to communications for the purpose of administering order completion contracts support product safety warnings or driver updates 7 Your privacy preferences and opting out Non subscription services HP will not use your personal information for a different purpose than the one stated when you provided your data Examples of unrelated uses include sending communications about special offers product information and marketing messages You can however choose to receive these types of non subscription communications by following the instructions below http welcome hp com country us en privacy html 2 of 4 6 28 2004 9 24 24 AM HP Online privacy statement In the U S You can make your choice regarding these communications by using HP Passport to set your privacy preferences which are applicable across all HP websites e If you have never registered with HP Passport create your privacy preferences e If you have registered with HP Passport in the past edit your privacy preferences requires a user ID and password Outside the U S Please specify your privacy preferences by writing to the HP Privacy Office be sure to provide your name e mail and postal address in all correspondence Subscription services
54. Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Preparing the Computer for Disassembly Electrostatic Discharge Service Considerations Cables and Connectors Preparing the Computer for Disassembly Battery Pack Palmrest Heatspreader Keyboard Processor Hard Drives CD Drive Battery Charger Board Modem Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Drive Fan System Board Dip Switch Settings pi tH Before beginning removal and replacement procedures complete the following procedures 1 Disconnect AC power and any external devices 2 Remove the battery pack 3 Remove any PC Cards WARNING Metal objects can damage the battery pack as well as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery contacts Place only the battery pack for the Compaq Presario 1200 Series Portable Computers into the battery compartment Do not force the battery pack into the bay if insertion does not occur easily CAUTION Do not crush puncture or incinerate the battery pack Do not open a battery pack as this damages the pack makes it unusable and exposes potentially harmful battery components There are no field serviceable parts located inside the batte
55. Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product digitalhom704666 28 2004 9 24 11 AM HP E mail support O HP E mail support invent Select your product Digital Projectors Monitors E e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product monitorsan3820876 28 2004 9 24 12 AM HP E mail support O HP E mail support invent Select your product Networking Switches amp Hubs E e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product net6 28 2004 9 24 13 AM HP E mail support O HP E mail support invent Select your product Compaq Armada Notebook PCs Compaq Evo Notebook PCs Compaq Presario Notebook PCs Compaq Tablet PCs HP Compaq Notebook PCs HP OmniBook Notebook PCs HP Pavilion Notebook PCs L e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp
56. Replace the system board The light tubes on the edge of the display Defective system board Replace the system board panel do not light up at all and Power On Self Test POST does not complete when the unit is powered up Improper backlight or display cable connections Replace the display assembly Backlight brightness cannot be adjusted with Fn F7 or Fn F8 Improper display cable connections 1 Reseat the display cable to the system board 2 Replace the display assembly Defective inverter board Replace the display assembly Defective display cable Replace the display assembly Defective system board Replace the system board No adjustment is possible Contrast cannot be adjusted with Fn F5 or Fn F6 System may have a TFT display which is always at maximum contrast Improper display cable connections 1 Reseat the display cable to the system board 2 Replace the display assembly Defective inverter board Replace the display assembly Defective display cable Replace the display assembly file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 5 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Defective system board Replace the system board This problem indicates that the
57. Replacement Procedures Specifications Pin Assignments Battery Pack Operations Product Description Models and ee res Compaq Controls and Controls and Lights Presario EERE Side Portable Computers Components Right Side_ are a Components continuation of new Bottom Bottom of Unit Unit generation multimedia portable computers with innovative integrated designs outstanding audio and video advanced core features and attractive styling __ Connectors Power Management for Windows 98 This full function AMD K6 file C SER VICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 product html 1 of 2 6 28 2004 9 22 47 AM Compagq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 portable computer allows full desktop functionality privacy and legal statement file CVSERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 product html 2 of 2 6 28 2004 9 22 47 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting I
58. S COMPAQ 20_ 20check 201272 201273 201274 20and 201275 tswo html 2 of 2 6 28 2004 9 23 09 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Solving Minor Problems Some minor problems and possible solutions are outlined in the following tables If the problem appears related to a software application check the documentation provided with the software The following problems and possible solutions are addressed e Audio Problems e Battery Pack and Battery Gauge Problems e CD Drive Problems e Diskette and Diskette Drive Problems e Display Problems e Hard Drive Problems e Hardware Installation Problems e Keyboard Numeric Keypad Problems e Memory Problems Solving Audio Problems Some common audio problems and solutions are listed in the following table Solving Audio Problems Problem Probable Cause Solution s Computer does not beep after the Power This is typical it indicates successful No action is required On Self
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60. Test POST completion of the Power On Self Test POST file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 1 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Solving Battery Pack and Battery Gauge Problems Some common causes and solutions for battery pack problems are listed in the following table The Solving Power Problems section in this chapter may also be applicable Solving Battery Pack and Battery Gauge Problems Problem Probable Cause Solution s Battery pack is discharged Computer won t turn on when Connect the computer to an battery pack is inserted and power external power source and charge cord is unplugged the battery pack Replace the battery pack with a fully charged battery pack Check the battery connectors on the system board to verify that they are evenly spaced and are not bent or broken Computer is beeping and battery LED icon is blinking Battery charge is low Immediately save any open file s Then do any one of the following e Connect the computer to an external power source to charge the battery pack e Turn off the computer or initiate Hibernation until you can find another power source or charge the battery pack Computer battery LED icon front on Volume is turned down too low the unit bl
61. Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals Servicemanuals4u Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 and 1267 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Welcome to the Maintenance amp Service Guide for the Presario 1255 through 1275 series Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Connector Pin Assignments Battery Pack Operations file CI SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 index html 1 of 2 6 28 2004 9 22 39 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 and 1267 This online guide is designed to serve the needs of those whose job it is to repair Compaq products Click to download a ZIP file containing the complete Maintenance amp Service Guide for this product This Guide will be pe
62. a processor IRQ Primary IDE controller dual fifo IRQ14 Opti Viper Max Dual PCI IDE Controller IRQI5 Secondary IDE controller dual fifo IRQ15 Opti Viper Max Dual PCI IDE Controller file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec1 html 1 of 2 6 28 2004 9 23 49 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Return to the index list of Specifications a o ammen 2 Legal Notices and Privacy Statement Revised 25 February 1999 file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec html 2 of 2 6 28 2004 9 23 49 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications System DMA System DMA HardwareDMA SystemFuncttion 0 ES1869 Plug and Play AudioDrive _ a 51869 Plug and Play AudioDrive _ po Standard Floppy Disk Controller p free Direct memory a
63. alog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the CD Drive Electrostatic To remove 5 the CD Discharge iva Service complete the Consideration following steps 1 Prepare the computer for disassembly Cables and Connectors 2 Remove the palmrest cover with _ touch pad 3 Remove the heatspreader Heatspreader Keyboard Processor 4 Remove Hard Drives the keyboard iad 5 Remove the two screws file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 56 html 1 of 2 6 28 2004 9 23 40 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 located at the back of the CD drive Next Step Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 56 html 2 of 2 6 28 2004 9 23 40 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Hom
64. amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removal and Replacement Procedures This section explains the removal and replacement procedures for the computer Serial Number Location Disassembly Sequence Electrostatic Discharge 1 Service Considerations Cables and _ Connectors Preparing the Computer for Disassembly Heatspreader Keyboard file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 removal html 1 of 2 6 28 2004 9 22 53 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Processor Report the computer Qj serial number to Compaq when requesting information or ordering spare parts Hard Drives q g g spare p CD Drive Battery Charger Board Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 removal html 2 of 2 6 28 2004 9 22 53 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1
65. aq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and re assembly of the computer Tool and Software Requirements To service the computer you need the following Compaq screwdriver kit Spare Part No 161946 001 Torx T 9 screwdriver 3 16 inch and 5mm nut drivers for screwlocks and standoffs Small standard screwdriver Small Phillips screwdriver Diagnostics software Screws The screws used in the computer are not interchangeable If an incorrect screw is used during the reassembly process it can damage the unit Compaq strongly recommends that each screw removed during disassembly be kept with the part from which it was removed then returned to the original location IMPORTANT As each subassembly is removed from the computer it should be placed away from the work i area to prevent damage Return to Removal amp Replacement Procedures privacy and legal sta
66. aq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications Diskette Drive Diskette Drive Capacity per Diskette High Low 1 474 KB 738 KB Diskette Size 2HD 2DD Number of LED Indicators Read NONE Write Number of Drives Supported ONE DriveRotation rpm 300 Transfer Rate Kbps 500 250 Bytes per Sector 512 Sectors per Track High Low gt 18 9 Tracks per Disk High Low 160 Access Times Track to Track ms Average ms Setting Time ms Latency Average ms Cylinders High Low 80 Number of Read Write Heads 2 Return to the index list of Specifications file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec7 html 1 of 2 6 28 2004 9 23 53 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 a ommen 2 Legal Notices and Privacy Statement Revised 25 February 1999
67. bable Cause Recommended Action Disk O failed to respond 1 Run Computer Checkup TEST 2 Replace the hard drive Hard drive format error 1 Run Computer Checkup TEST 2 Replace the hard drive 1782 Hard Drive Controller Probable Cause Recommended Action Hard drive controller failure 1 Run Computer Setup 2 Replace the hard drive privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 power1 html 3 of 3 6 28 2004 9 23 05 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Compaq Diagnostics Compaq Diagnostics is installed on the hard drive of the computer Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices If you run Compag Diagnostics from a diskette ensure that it is version 10 11 or later The Diagnostics menu includes the following utilities a Perform Computer Checkup TEST a View System Information INSPECT a Prepare Computer
68. ccess controller pf free p free p free Return to the index list of Specifications a a N BT a O BT es OoOo 7 O OE ommen Legal Notices and Privacy Statement Revised 25 February 1999 file CI SERVICE 20MANUALS COMPAQ 20_ 20checked 7 201272 201273 201274 20and 201275 spec2 html6 28 2004 9 23 49 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1257 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications System I O Address System I O Address I O Address Hex ere a ae OOOOH OOOFH Direct memory access controller 0020H 0021H Programmable interrupt controller 0022H 0024H Motherboard resources 0040H 0043H System timer 0060H 0060H Standard 101 102 Key or Microsoft Natural Keyboard 0061H 0061H System speaker 0064H 0064H Standard Taero 0070H 0071H System CMOS real time clock 0080H 0080H Motherboard resources 0081H 008FH Direct memory access controller 0092H 0092H Motherboard resources OOAOH OOA1H Programmable interrupt controller OOCOH 0O
69. ch Settings Memory Module privacy and legal statement the heatspeader reverse the previous procedures file C SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 52 html 2 of 2 6 28 2004 9 23 37 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Keyboard Electrostatic Discharge Service Considerations Cables and Connectors Preparing the Computer for Disassembly Battery Pack Palmrest Cover with Touch Pad Heatspreader Keyboard Processor Hard Drives cD Drive Battery Charger Board Modem To remove the keyboard complete the following steps 1 Prepare the computer for disassembly 2 Remove the palmrest cover with touch pad 3 Turn the keyboard over and allow it to rest on top of the palmrest cover with touchpad slot opening 4 Remove the heatspreader file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 7
70. ctors the Preparing the heatspreader Computer for Disassembly 4 Remove the keyboard Battery Pack Palmrest 5 Remove Cover with the hard_ Touch Pad drive file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 510 html 1 of 2 6 28 2004 9 23 44 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Heatspreader 6 Remove Keyboard board the display panel Processor assembly Hard Drives cD Drive 7 Remove M the screw Battery located Charger Board under the bottom of Modem the unit Display Panel rear which Assembly secures the Upper CPU Have CPU cover to the Cover chassis and Speaker remove four Assembly screws located on Diskette Drive the top Fan Assembly 8 Lift the System Board Upper CPU Dip Switch cover off the Settings snaps on the chassis This Memory disconnects Module the power switch from the connector on the system board To replace the Upper CPU cover reverse the previous procedures privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 510 html 2 of 2 6 28 2004 9 23 44 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ Maintenance amp Service Guide Presario 1200 Seri
71. d are responsible for compliance with applicable local laws These Terms will be governed by and construed in accordance with the laws of the State of California without giving effect to any principles of conflicts of laws HP may revise these Terms at any time by updating this posting You should visit this page from time to time to review the then current Terms because they are binding on you Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site Revised December 2003 Note Anyone linking to HP s website must comply with the Guidelines for Linking to HP s Websites and all applicable laws Guidelines for linking to HP s Websites A site that links to HP s website May link to but not replicate HP content Should not create a browser or border environment around HP content Should not imply that HP is endorsing it or its products Should not misrepresent its relationship with HP Should not present false information about HP products or services Should not use the HP logo without permission from HP Should not contain content that could be construed as distasteful offensive or controversial and should contain only content that is appropriate for all age groups ooo080 Using this site means you accept its terms Feedback to webmaster 2004 Hewlett Packard Development Company L P http welcome hp com country us en termsofuse html 2 of 2 6 2
72. d drive or another diskette Reformat bad floppy Run Computer Checkup from the Compaq Diagnostics diskette Format the diskette At the system prompt enter FORMAT A Cannot boot from diskette m Solving Display Problems Bootable diskette is not in drive A Diskette Boot has incorrect setting in Computer Setup Put the bootable diskette in drive A Run Computer Setup and set diskette as first to boot This section lists some common causes and solutions for computer display and external monitor problems You can perform a monitor self test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer To do so complete the following steps 1 Turn off the monitor 2 Turn off the computer 3 Disconnect the monitor signal cable from the computer 4 Turn on the monitor and allow it to warm up for one minute The display should be white A narrow black border may also appear on the left and right sides of the display Either of these displays indicates that the monitor is working properly Solving Display Problems Problem Probable Cause Solution s file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 4 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Screen is dim Control for bright
73. d other laws If you breach any of these Terms your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials Disclaimers THE MATERIALS INCLUDING ALL SOFTWARE AND SERVICES AT THIS SITE ARE PROVIDED AS IS WITHOUT WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT OF INTELLECTUAL PROPERTY HP s obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements HP further does not warrant the accuracy and completeness of the materials software or services at this Site HP may make changes to the materials and services at this Site or to the products and prices described in them at any time without notice The materials and services at this Site may be out of date and HP makes no commitment to update the materials and services at this Site Information published at this Site may refer to products programs or services that are not available in your country Consult your local HP business contact for information regarding the products programs and services that may be available to you Applicable law may not allow the exclusion of implied warranties so this exclusion may not apply to you Limitation of liability IN NO EVENT WILL HP ITS SUPPLIERS OR OTHER THIRD PARTIES MENTIONED AT THIS
74. drive compact disc in it label side up then close the tray CD is CD Plus or Pregap Track 0 Cannot read these type CDs in 24x type Remove the CD Solving Diskette and Diskette Drive Problems Some common causes and solutions for diskette and diskette drive problems are listed in the following table file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 3 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Solving Diskette and Diskette Drive Problems Problem Diskette drive cannot write to a diskette Probable Cause Diskette is write protected Computer is writing to the wrong drive Not enough space is left on the diskette Drive error has occurred Solution s Disable the diskette s write protect feature or use a diskette that is not write protected Check the drive letter in the path statement Use another diskette Run Computer Checkup from the Compaq Diagnostics diskette Diskette drive cannot read a diskette Diskette is not formatted The wrong type of diskette is being used Diskette has a bad sector Drive error has occurred Diskette is not formatted Format the diskette At the system prompt enter FORMAT A Use the type of diskette required by the drive Copy files to har
75. ds Display Assembly Mass Storage Devices aes Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software MW Pin Assignments Battery Pack Operations Description Spare Part Number FrontPage Save Results Component North America 293831 001 Power Cord Description Spare Part Number Modem Cables Asia Pacific w adapter 137256 001 file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 newp41 html 1 of 2 6 28 2004 9 23 17 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1262 1267 1272 1273 1274 and 1275 privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 newp41 html 2 of 2 6 28 2004 9 23 17 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 June 28 2004 United States COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Hardware and Plastics Kit
76. e Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Battery Charger Board Electrostatic Discharge Service Considerations Cables and Connectors Heatspreader Keyboard Processor _ Hard Drives _ cD Drive Charger Board Modem To remove the battery charger board complete the following steps 1 Prepare the computer for disassembly 2 Remove the palmrest cover with touch pad 3 Remove the hard drive 4 Remove one screw from the battery charger board unplug the board from the connector on the system board and lift the battery charger board out of the chassis To replace the file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 57 html 1 of 2 6 28 2004 9 23 41 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 Display Panel battery charger board reverse A bly the previous Upper CPU procedures Cover i Speaker When Assembly eee e Diskette Drive battery charger Fan Assembly tei System Board Sneue Dip Switch that the Settings pins are aligned Memory with the Module connector on the system board privacy and legal statement
77. em html 1 of 2 6 28 2004 9 23 13 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Battery Packs CPU Upper Cover with Power Switch privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS 201266 201267 201272 201273 201274 20and 201275 system html 2 of 2 6 28 2004 9 23 13 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Boards System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Cable Kit Cables Miscellaneous Hardware and Plastics Kit Miscellaneous Parts Documentation and Software Place cursor over each device to obtain its part number a Heatspreader Modem K 56 0 Kbps Data Fax w o SRAM US Canada Latin America 138659 r Processor file CI SERVICE 20MANUALS COMPAQ 20_ 20check
78. ent E mail form Most e mail responses can be expected within 1 hour Please complete the form below Required fields are denoted with an Register if you would like to have your information pre filled on the form or login if you are already registered a What is your operating system OS If other please specify Please specify the make and model number of the product being used e g HP deskjet 5550 or HP psc 950 all in one a If there is an error message please specify fe Please provide the exact problem description previous troubleshooting steps and any other information that can help HP assist you first name Would you like a copy of your e mail message sent to you O yes O nO http wwemail support hp com fd2 EmailForm countrycode us amp langcode en amp sni hpmemories78076 1 of 2 6 28 2004 9 24 02 AM hp e mail support Privacy statement Using this site means you agree to its terms 2004 Hewlett Packard Development Company L P http wwemail support hp com fd2 EmailForm countrycode us amp langcode en amp sni hpmemories78076 2 of 2 6 28 2004 9 24 02 AM HP E mail support O HP E mail support invent Select your product Desktop PCs Internet Appliances Monitors Thin Clients Workstations Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp
79. eral types of common messages that may be displayed on the screen The following pages contain troubleshooting information on Audio Memory Battery Battery gauge PC Card CD drive Power Diskette Diskette drive Printer Display Touch Pad Hard drive Keyboard Numeric keypad Hardware Installation Since symptoms can be similar carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis WARNING To avoid a potential shock hazard during troubleshooting procedures disconnect all power sources before removing the keyboard cover or the display bezel Before Replacing Parts Verify that cables are connected properly to the suspected defective parts Run Computer Setup after connecting external devices Verify that all required device drivers are installed Verify that all required changes have been made to the CONFIG SYS file Verify that all required changes have been made to the AUTOEXEC BAT file Verify that all printer drivers have been installed for each application Return to the Troubleshooting index page file CV SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 tswo html 1 of 2 6 28 2004 9 23 09 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file C SERVICE 20MANUAL
80. ere damage to the unit Select the desired illustration e Removing a Cable from a ZIF Connector e The ribbon cable position for the 3 2 GB 4 0 GB 4 3 GB and 6 4 GB hard drive e The ribbon cable position for the CD drive e The ribbon cable position for the diskette drive e The cable position for the speaker assembly Plastic Parts file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 cables1 html 1 of 2 6 28 2004 9 23 34 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 Plastic parts can be damaged if excessive force is used during disassembly and reassembly When handling the plastic parts use care Apply pressure only at the points designated in the maintenance instructions Return to Removal amp Replacement Procedures Ha ommen 2 Legal Notices and Privacy Statement Revised 25 February 1999 privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 cables1 html 2 of 2 6 28 2004 9 23 34 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home
81. es 2 Replace the system board XXOO00YZZ RAM failure Replace the system board XX000YZZ 201 Memory Error Probable Cause Recommended Action RAM failure 1 Replace the memory modules 2 Replace the system board Memory test data error 1 Replace the memory modules 2 Replace the system board XXOOOYZZ Ram failure Replace the system board 301 Keyboard Error Probable Cause Recommended Action Keyboard failure 1 Ensure that keys are not depressed during POST 2 Reconnect the keyboard with the computer off 3 Replace the keyboard 304 Keyboard or System Unit Error Probable Cause Recommended Action Keyboard or system board error 1 Replace the keyboard 2 Replace the TouchPad or mouse 3 Replace the system board 601 Diskette Controller Error Probable Cause Recommended Action 1 Run Computer Checkup TEST Mismatch in drive type or failure in the diskette controller 2 Check and or replace cables 3 Replace the system board file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 power1 html 2 of 3 6 28 2004 9 23 05 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 605 Diskette Drive Error Probable Cause RecommendedAction Mismatch in drive type Run Computer Setup I780 Primary Hard Drive 0 Failure ts Pro
82. es Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Speaker Assembly To remove the speaker assembly complete the following steps 1 Prepare the computer for disassembly Electrostatic Discharge Service Considerations Cables and Connectors 2 Remove the palmrest cover with_ touch pad 3 Remove the heatspreader 4 Remove the keyboard 5 Remove the hard file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 511 html 1 of 2 6 28 2004 9 23 45 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Keyboard drive Processor 6 Remove Hard Drives the display CD Drive assembly Battery Charger Boara Charger Board 7 Remove Modem the Upper Display Panel EPU cover Assembly 8 Remove Upper CPU the battery ee charger Speaker board Assembly Diskette Drive 9 Disconnect Fan Assembly the speaker System Board cables from z z the system Dip Switch board and Settings remove the Jana speaker ee assembly Module from the chassis To replace the speaker assembly
83. for a Compaq Service Call RemotePa If you have a problem you cannot solve run the Diagnostics utilities before you call for support Run Computer Checkup and save the device list to a file and to print or save the error log Run the View System Information INSPECT utility and print or save that information Have the files or the printed information available when you call for support Perform Computer Checkup TEST Computer Checkup TEST determines whether the various computer components and devices are recognized by the system and are functioning properly You can display print or save the information generated by Computer Checkup Follow these steps to run Computer Checkup 1 Plug the computer into an external power source A low battery condition could interrupt the program 2 Turn on the external devices that you want to test Connect the printer if you want to print a log of error messages 3 Insert the Compaq Diagnostics diskette in drive A 4 Turn on or restart the computer The computer starts from drive A and the Diagnostics Welcome screen appears file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 compaq html 1 of 3 6 28 2004 9 23 06 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 5 Press Enter to continue The Diagnostics menu appears 6 Select Computer Checkup from the Dia
84. ga 1 Stroo gt fio Acknowledge 20 DataBto Busy B DataBitl fag Paper Out a4 DataBit2 Select 5 DataBit3 14 Auto Linefeed 6 Data Bit 4 Error 7 DataBt5 Jie initialize Printe 00 l8 Data Bit 6 17 Select n 9 DataBt7 I amp 25_ Signal Ground gt Active low Return to the top Serial Connector Connector Pin Signal Carrier Detect Receive Data Transmit Data 00000 0000 Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send Ring Indicator file CI SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 connec1 html 2 of 5 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Return to the top Keyboard Mouse Connector Pin Signal Return to the top External VGA Monitor Connector Pin Signal Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Not connected file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 connec1 html 3 of 5 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 10 Ground 11 Monitor Detect 12 DDC2B Data 13 Horizontal Sync 14 Vertical Sync 15 DDC2B Clock
85. ge your information To protect your privacy and security we will also take reasonable steps to verify your identity such as a password and user ID before granting access to your data Certain areas of HP s websites may limit access to specific individuals through the use of passwords and other personal identifiers The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page or use HP Passport 10 Keeping your information secure HP is committed to protecting the information you provide us To prevent unauthorized access or disclosure to maintain data accuracy and to ensure the appropriate use of the information HP has in place appropriate physical and managerial procedures to safeguard the information we collect We use Secure Sockets Layer SSL encryption when collecting or transferring sensitive data such as credit card information SSL encryption is designed to make the information unreadable by anyone but us This security measure is working when you see either the symbol of an unbroken key or closed lock depending on your browser on the bottom of your browser window Credit card numbers are used only for processing payment and are not used for other purposes As part of real time payment processing HP subscribes to a fraud management service This service gives you and HP an extra level of security to guard against c
86. gnostics menu A Test Option menu appears 7 Select View the Device List from the Test Option menu A list of the installed Compaq devices appears 8 If the list of installed devices is correct select OK The Test Option menu appears Tous ta lf the list is incorrect ensure that any new devices are installed properly 9 Select one of the following from the Test Option menu a Quick Check Diagnostics Runs a quick general test on each device with a minimal number of prompts If errors occur they display when the testing is complete You cannot print or save the error messages a Automatic Diagnostics Runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or save a log of errors a Prompted Diagnostics Allows maximum control over testing the devices You can choose attended or unattended testing decide to stop on errors or choose to print or save a log of errors 10 Follow the instructions on the screen as the devices are tested When testing is complete the Test Option menu appears 11 Exit the Test Option menu 12 Exit the Diagnostics menu Return to top of this page View System Information INSPECT The View System Information INSPECT utility provides information about the computer and installed or connected devices You can display print or save the information Follow these steps to run View System Information I
87. h_product srhome6 28 2004 9 24 18 AM HP E mail support O HP E mail support invent Select your product HP Creative Scrapbook Assistant HP Custom Quilt Label Kit HP Mobile Enterprise Printing Solution Software HP Mobile Printing Driver for Notebooks HP Mobile Printing for Pocket PC HP Remote Printing for AEC Jetsend for Pocket PC Jetsend for Windows CE Devices E eee Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product software189646 28 2004 9 24 19 AM HP E mail support O HP E mail support invent Select your product Archiving and Active Archiving CD Products DVD Products Network Attached Storage NAS SAN Infrastructure Storage Array Systems Storage Media Storage Software Tape Storage L e Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product informatio101656 28 2004 9 24 20 AM HP E mail support O HP E mail support invent Select your product HP Inkjet Media HP Inkjet Print Cartridges amp Kits HP LaserJet amp Color LaserJet Media HP LaserJet Print Cartridges amp Kits E e Privacy stateme
88. i jt i the keyoaara Hard Drives nen seins pa a Remove CD Drive the display panel file CVSERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 513 html 1 of 2 6 28 2004 9 23 46 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Battery Charger Board Modem Display Panel Assembly Upper CPU Cover Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement assembly 6 Remove the hard drive 7 Remove the Upper CPU cover 8 Lift the fan assembly from the chassis slot and disconnect the fan cable from the connector on the system board Next Step file CV SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 513 html 2 of 2 6 28 2004 9 23 46 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the S
89. ignments Battery Pack Operations Removing the Hard Drive Electrostatic Discharge To remove Service the hard Consideration drive Cables and ce e Connectors following steps 1 Prepare the computer for_ disassembly 2 Remove the palmrest cover with_ Keyboard touch pad Processor m 3 Remove Hard Drives the cD Drive keyboard 4 Remove file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 55 html 1 of 2 6 28 2004 9 23 39 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 Upper CPU Cover Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement two screws from the hard drive mounting bracket and lift up the hard drive Next Step file CI SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 55 html 2 of 2 6 28 2004 9 23 39 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Cat
90. inks to indicate low battery condition but computer does not beep Adjust the volume Battery LED icon doesn t light and Battery pack is already charged No action is necessary battery pack won t fast charge Battery pack was exposed to Allow time for the battery pack to temperature extremes return to room temperature Battery pack is at end of its life Replace battery pack RTC battery is dead Replace the RTC battery You have to set the date and time every time you turn on the computer Battery charge does not last as long Battery is being exposed to high Keep the battery pack within the as expected temperatures or extremely cold recommended operating temperatures temperature range 50 F to 104 F 10 C to 40 C or recommended storage range 4 F to 86 F 20 C to 30 C Recharge the battery pack Battery has partially self discharged Recharge the battery Discharge the battery completely and then recharge it file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 2 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Power management is disabled Set a power management level in Computer Setup An external device or PC Card is Turn off or disconnect external draining the battery devices when not using them Battery
91. intenance amp Service Guide Presario 1200 Series United States June 28 2004 Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Specifications Battery Pack Pin Assignments Battery Pack Operations Battery Pack Nickel Metal Hydride NiMH Lithium lon Li ion Dimensions Height Length Width Weight Energy Nominal Open Circuit Voltage Capacity Power 0 8 in 20 3 mm 5 7 in 145 mm 3 1 in 78 7 mm 1 01 Ib 458 1 g wo NUS o lt 0 8 in 20 3 mm 5 7 in 145 mm 3 1 in 78 7 mm 0 90 Ib 408 2 g Environmental Requirements Operating Temperature Non operating Temperature Charging Temperature 32 F 0 50 C 20 C 60 C 5 C 45 C 32 F 0 50 C 20 C 60 C 5 C 45 C file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 spec10 html 1 of 2 6 28 2004 9 23 52 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Return to the index list of Specifications privacy and legal statement file C SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 spec10 html 2 of 2 6 28 2004 9 23 52 AM Comp
92. is collected via cookies or other analysis technologies HP com Web pages use cookies Web beacons and other technologies for data analysis and personalization services HP also places ads on other websites that may use cookies To learn more read HP use of cookies and Web beacons 3 Children s privacy HP is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children s online activities and interests HP does not knowingly collect information from children under the age of 13 and HP does not target its websites to children under 13 4 How we use your information HP uses your personal information to provide you with services and to help us better understand your needs and interests Specifically we use your information to help you complete a transaction or order to communicate with you to provide service and support to update you on services and benefits to personalize promotional offers and to personalize some HP websites Occasionally we may also use your information to contact you for market research regarding HP products or services We will give you the opportunity to choose your privacy preferences regarding such communications see section 7 Your privacy preferences and opting out Credit card information is used only for payment processing and fraud prevention Sensitive personal information is collected only to facilitate our financial service providers credi
93. kle charge e Store the battery pack in a cool dry place when not in use Return to the top of this page Conditioning a Battery Pack a CAUTION To avoid a loss of data ensure that all data is saved before discharging a battery pack To condition a battery pack complete the following steps 1 Plug in the AC adapter and allow the battery to charge until the LED light on the display stops blinking Your battery gauge may read 100 percent for a period of time before LED light on the display stops blinking Do not unplug the AC adapter until the arrow disappears 2 Unplug the AC adapter and allow the battery to drain until the computer reaches hibernation and turns itself off Do not plug in the AC adapter during this process or you will need to restart with Step No 1 You may use the computer while the battery is draining 3 Your battery is re conditioned 4 Plug in the AC adapter and begin using the computer The table below shows the approximate battery pack charge times Approximate Battery Charge Time Computer On Line Off Line NiMH Battery Pack 4 0 hours 2 00 hrs Li ion Battery Pack 4 5 hours 2 50 hrs Disposing of a Used Battery Pack In the interest of safeguarding our environment Compaq Computer Corporation recommends that nickel metal hydride NiMH and lithium ion Li ion battery packs be recycled Battery packs should be handled in accordance with country state province or local regu
94. lations file CV SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 battery html 2 of 3 6 28 2004 9 22 55 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 CAUTION Never attempt to open or service a battery pack Opening a battery pack not only damages the pack and makes it unusable but also exposes potentially harmful battery components Return to the top of this page privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 battery html 3 of 3 6 28 2004 9 22 55 AM HP E mail support O HP E mail support invent Select your product Accessories Desktops amp Workstations Digital Entertainment and Audio Digital Photography Fax Copiers Scanners Handheld Devices Home Networking Monitors and Projectors Networking Notebooks amp Tablet PCs Options and Accessories Printing and Multifunction Servers Software Storage Supplies E eee Privacy statement Using this site means you accept its terms 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_tool email amp h_lang en amp h_cc us6 28 2004 9 22 58 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 12
95. llustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Troubleshooting imi This section covers troubleshooting information for the Preliminary Steps i Compaq Presario 1200 Series Portable Computers The Clearing the Power On basic steps in troubleshooting include Password Power On Self Test 1 Follow the Preliminary Steps POST 2 Run the Power On Self Test Compaq Diagnostics POST Diagnostic Error Codes Troubleshooting 3 If you are unable to run POST or if POST displays an error Without Diagnostics message follow the Solving Minor recommended actions described Problems in the diagnostic tables Contacting Compaq Support When following the recommended actions in the Sections on POST and Diagnostic Error Codes perform them in the order listed Rerun POST after each recommended action until the problem is solved and no error message occurs Once the problem is solved do not complete the remaining recommended actions file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 trouble html 1 of 2 6 28 2004 9 22 48 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 If the problem is intermittent check the Alogi H Computer several times to verify that the problem is solved privacy and legal
96. ls and Lights Models and Front Panel Components Features Controls and Lights E Left Side i 1 Display Components 2 Power Right Side Button Components 3 Bottom of Keyboard Unit 4 Rear TouchPad Connectors 5 Speakers amp Ports Power Management for Windows 98 Palmrest 7 L TouchPad Button 8 R TouchPad Button file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 contrs html 1 of 3 6 28 2004 9 23 00 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 9 Instant Internet Access Button 10 Instant Search Button 11 Scroll up down Button 12 Instant E Commerce Button or Retail Center NOTE Depending on the model the icon for this button may be either a check mark or a shopping cart 13 Instant E mail 14 Power Light 15 Battery Charge 17 Headphone Jack 18 Volume Down Button 19 Volume Up Button 20 Microphone Jack file CVSERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 contrs html 2 of 3 6 28 2004 9 23 00 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 21 Number Lock Light 22 Cap Lock Light 23 Scroll Lock Light ommen Legal Notices
97. m B display Display Panel a panel Fees assembly hinge covers Upper CPU Cover Speaker Next Step Assembly file C SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 59 html 1 of 2 6 28 2004 9 23 42 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 59 html 2 of 2 6 28 2004 9 23 42 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Upper CPU Cover To remove the Upper CPU cover complete the following steps E 1 1 Prepare the computer for disassembly Electrostatic 2 Remove Discharge the palmrest z cover with EE touch pad Considerations Cables and S Remove Conne
98. mp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Bottom of Unit Models and Features Controls and 1 2 Lights z 1 Left Side Upgradeable Components memory Right Side compartment Components Bottom of Unit Rear Connectors Power Management for Windows 98 2 Rubber feet privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20checked 201272 201273 201274 20and 201275 bottom htm16 28 2004 9 23 02 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Rear Connectors Models and Features 1 AC Controls and Adapter Lights 2 Parallel Left Side Printer Components Port Right Side 3 Serial Components Port Bottom of 4 Fan Unit Exhaust Rear 5 Connectors External Power Monitor Port Management for Windows 6 USB 98 7 Keyboard Mouse Port 8 Modem Jack file C SERVICE 20MANUALS COMPAQ 20_ 20check 012
99. mpaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Solving Memory Problems Some common causes and solutions for memory problems are listed in the following table Solving Memory Problems Problem Probable Cause Memory count during Power On Self Test POST is incorrect Optional memory expansion card is installed incorrectly is incompatible with the computer or is defective Out of Memory message is displayed on the screen or insufficient memory error occurs during operation System ran out of memory for the application Too many TSR terminate and stay resident applications are running Solving Minor Problems continued or return to the Troubleshooting index page privacy and legal statement Solution s Ensure that the optional memory expansion card is installed correctly Check the application documentation for memory requirements Install additional memory Remove from memory any TSR applications that you do not need file CV SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 8 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series
100. ness or contrast if applicable is not set properly Adjust the Brightness of the display by using Fn F7 or Fn F8 Adjust the Contrast of the display by using Fn F5 or Fn F6 Computer screen is in direct light Tilt display or move computer Screen save was initiated by Press any key or touch the Power Management due to lack of Touch Pad user activity Display has overheated If computer is in direct sunlight move it and allow it to cool off Display is blank and the Power icon is System is in Suspend mode Press any key or touch the flashing or the Suspend icon is present Touch Pad Internal display is blank and the screen on Display function was switched to Use Fn F3 to switch between an external monitor displays information the external monitor LCD or CRT Internal display flashes or has garbled Using 1024 x 768 or higher Screen is blank Restart the computer characters when computer is connected to resolution on external monitor external monitor and have toggled back to internal display which supports up to 800 x 600 The light tube s on the edge of the display panel do not light up at all and Power On Self Test POST completes when the unit is powered up fo 0 Defective inverter board Replace the display assembly fo Defective display cable Replace the display assembly fo 0 Defective display panel Replace the display assembly fo 0 Defective system board
101. nt Using this site means you accept its terms 3 2004 Hewlett Packard Development Company L P http h20180 www2 hp com apps Nav h_pagetype email amp h_lang en amp h_cc us amp h_product accessorie189626 28 2004 9 24 21 AM HP Online privacy statement United States English Contact HP ta Online privacy statement Cookies amp Web Beacons P3P technology privacy statements for other countries regions back to previous page Online privacy statement HP Respects your privacy HP and its subsidiaries respect your privacy and are committed to protecting it HP provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used We ve structured our websites so that in general you can visit HP on the Web without identifying yourself or revealing any personal information We make this notice readily available on our home page and at the bottom of every HP Web page Some HP Web pages are P3P enabled which allows you additional control over your personal information HP is a founding sponsor of the Council of Better Business Bureau s BBBOnLine Privacy Program the gold standard for privacy certification HP privacy practices meet the requirements of the Privacy Program and we are proud to display the BBBOnLine Privacy Seal VACY BBBOnLine HP has also self certified its privac
102. omputer e If POST does not detect any errors the computer will not beep This indicates successful completion of POST test POST has run successfully and boots from the hard drive or from a bootable diskette if one is installed in the diskette drive e f POST detects errors the errors are indicated by screen and or audible messages Refer to Power On Self Test POST Codes in the tables for a list of POST codes and their relevant descriptions NOTE If the system is not functioning well enough to run POST or if the display is not functioning a well enough to show POST error messages refer to the Troubleshooting tables Power On Self Test Messages 102 System Board Failure Probable Cause C C lt RCOOMMeeNled ACtitoM DMA timers etc Replace the system board p 162 System Options NotSet es ProbableCause i iLsO22 hUmReCOmmended Action Configuration incorrect Run Computer Setup ss CMOS reflects that an invalid Run Computer Setup configuration has been set file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 power1 html 1 of 3 6 28 2004 9 23 05 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 RAM failure 1 Replace the memory modules 2 Replace the system board Memory test data error 1 Replace the memory modul
103. opyright Act 17 USC 512 HP is registered with the US Copyright Office as a Service Provider Any notifications of claimed copyright infringement must be sent to the Service Provider s Designated Agent The Designated Agent is the Hewlett Packard Company Legal Department telephone number 650 857 1501 Notification should be mailed to 19111 Pruneridge Avenue MS 4060 Cupertino CA 95014 or sent via e mail to http www hp com ghp assist web_feedback htm U S government restricted rights This Site contains confidential computer software and technical data A valid License from HP is required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under HP s standard commercial license terms General HP administers this Site from its offices in Palo Alto California HP makes no representation that materials or services at this Site are appropriate or available for use outside the United States and access to them from territories where their contents are illegal is prohibited You may not use or export or re export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or regulations including without limitation U S export laws and regulations If you choose to access this Site from outside the United States you do so on your own initiative an
104. out a normal cycle Although it may function normally for a while it is possible for the exposed device s internal layers to degrade reducing its life expectancy considerably Networks built into multiple integrated circuits provide some protection but in many cases the discharge can contain enough power to alter device parameters and melt silicon junctions Generating Static This table shows the different electrostatic voltage levels generated by various activities NOTE 700 volts can degrade a product file Cl SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 electro html 1 of 2 6 28 2004 9 23 33 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Typical Electrostatic Voltages Relative Humidity ea ee o o ao o Motions of bench worker 6 o00v sov 4ov Removing DIPS from plastic 2 000 V 700 V 400 V tubes Removing DIPS from vinyl trays 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V o bubble pack from 26 000 V 20 000 V 7 000 V PCBs Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Return to Removal amp Replacement Procedures privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 electro html 2 of 2 6 28 2004 9 23 33 AM Compaq com Comp
105. owing variables when determining how long a charged battery pack should last Power management settings Hardware configuration Software applications Installed options Display brightness Hard drive usage Changes in operating temperature Type and number of installed PC Cards NOTE The power consumption requirements for PC Cards vary widely Some cards drain the battery a pack very rapidly Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the computer and the energy stored in the battery pack Minimizing the Energy Required To minimize the energy required by the computer follow these steps 1 Set the power conservation levels in the Power Management utility to Maximum 2 Customize the timeout value to work more efficiently with the applications The amount of battery life depends on the values selected Maximizing the Energy Stored file CI SERVICE 20MANUALS COMPAQ 20_ 20checke 01272 201273 201274 20and 201275 battery html 1 of 3 6 28 2004 9 22 55 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 To maximize the energy stored in the battery pack follow these guidelines e Condition the battery pack at least every 30 days to improve overall battery performance e Keep a battery pack in the computer when using it with AC power to supply the battery pack with a constant tric
106. pack is warm to the touch Normal warming has occurred due No action is required after charging to charging Power management is turned off or Enable power management in disabled Computer Setup and in Windows Power Properties Battery pack operating time is far less than the documented average operating time An external device or PC Card is Turn off or disconnect external draining the battery devices when not using them Battery pack has partially self discharged Condition the battery pack by fully charging fully discharging then fully recharging it To maintain the charge leave battery packs in the computer when it is connected to external power If the computer is disconnected from external power for more than two weeks remove battery packs from the computer to reduce the discharge rate Battery pack is being exposed to high temperatures or extremely cold temperatures Keep the battery pack within the recommended temperature ranges Operating 50 F to 104 F 10 C to 40 C Storage 4 F to 86 F 20 C to 30 C Recharge the battery pack Solving CD Drive Problems Some common causes and solutions for CD drive problems are listed in the following table Solving CD Drive Problems Problem Probable Cause Solution s CD drive cannot read a compact disc Compact disc is upside down or is Open the CD loading tray lay the improperly inserted in the CD
107. rd extension for PnP BIOS 000A0000H 000AFFFFH NeoMagic MagicGraph 128xD 000B0000H OOOBFFFFH NeoMagic MagicGraph 128xD 000C0000H OOOCBFFFH NeoMagic MagicGraph 128XxD O000E0000H COOFFFFFH System board extension for PnP BIOS 00100000H O1FFFFFFH System board extension for PnP BIOS FDO00000H FDFFFFFFH NeoMagic MagicGraph 128xD FEA00000H FEBFFFFFH NeoMagic MagicGraph 128XD FECFFOOOH FECFFFFFH OPTi 82C861 PCI to USB Open Host Controller FEDOOOOOH FEDFFFFFH NeoMagic MagicGraph 128XD FFFCOOOOH FFFFFFFFH Motherboard resources Return to the index list of Specifications n _ file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec4 html 1 of 2 6 28 2004 9 23 50 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Legal Notices and Privacy Statement Revised 25 February 1999 file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec4 html 2 of 2 6 28 2004 9 23 50 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1257 1260 1262 1266 1267 1272 1273 1274
108. redit card fraud to protect your financial data 11 Changes to this Statement If there are updates to the terms of HP s Online Privacy Statement we will post those changes and update the revision date in this document so you will always know what information we collect online how we use it and what choices you have For material changes to this Statement HP will provide notification to affected customers 12 Contacting us We value your opinions If you have comments or questions about our privacy policy please send them to the HP Privacy Office or write to us at the following address HP Privacy Mailbox 20555 SH 249 MS 040307 Houston Texas 77070 Rev December 2003 1A URL Uniform Resource Locator is the global address of documents and other resources on the World Wide Web For example http www HP com is the URL for HP s U S home page 2An IP address is an identifier for a computer or device on a Transmission Control Protocol Internet Protocol TCP IP network such as the World Wide Web Networks use the TCP IP protocol to route information based on the IP address of the destination In other words an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web allowing Web servers to locate and identify your computer Computers require IP addresses in order for users to communicate on the Internet browse and shop http welcome hp com country us en privacy html 3 of 4 6 28 200
109. rest Cover with cover with Touch Pad touch pad Heatspreader Keyboard oe Processor heatspreader Hard Drives a se sts 4 Remove D ens CD Drive the keyboard 5 Insert a file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 54 html 1 of 2 6 28 2004 9 23 38 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 Battery Assembly Diskette Drive Fan Assembly System Board Dip Switch ings Memory Module WwW oO g ej privacy and legal statement small blade screwdriver into the bottom slot opening on the processor and push toward the display to release the processor from the chassis slot 6 Lift the processor out of the processor chassis slot Next Step file CI SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 54 html 2 of 2 6 28 2004 9 23 38 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Ass
110. rform a self test on an external VGA color or monochrome monitor complete the following steps Alegi The screen should be white A narrow black border may also appear on the left and right sides of the display Either of these displays indicates that the monitor is working properly Solving Hard Drive Problems Some common causes and solutions for hard drive problems are listed in the following table file CV SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 solving html 6 of 8 6 28 2004 9 23 11 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 CAUTION To prevent loss of information always maintain an up to date backup of your hard drive at all times in case of errors or failures Solving Hard Drive Problems Problem Probable Cause Solution s Reading hard drive takes an System entered Hibernation due to Give the system time to restore the unusually long time after restarting low battery condition and is now previously saved data to its exact the computer exiting from it state before Hibernation Hard drive error occurs Hard drive has bad sectors or has Run Computer Checkup failed Hard drive does not work Hard drive is not seated properly Turn off and unplug the computer remove the battery pack and remove and then reinstall the hard drive Solving Hardware Installation Problems
111. rio 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Heatspreader Electrostatic To remove the Discharge heatspreader Service complete the Considerations following steps Cables and Connectors 1 Prepare the computer for Preparing the Computer for Disassembly disassembly Battery Pack 2 Remove Palmrest the palmrest Cover with cover with Touch Pad touch pad Heatspreader Keyboard 3 Remove Keyboard Processor a Hard Drives 4 Remove CD Drive two screws ee from the Battery heatspreader Charger Board and lift out of the chassis Modem To replace file C SERVICE 20MANUALS COMPAQ 20_ 20check 7 201272 201273 201274 20and 201275 52 html 1 of 2 6 28 2004 9 23 37 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Display Panel Assembly Upper CPU Cover Diskette Drive Fan Assembly System Board Dip Swit
112. riodically maintained and updated online as needed For content comments or questions contact http www compag com athome support msgs comments html To report a technical problem contact your Regional Support Center or I M Help Center privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 index html 2 of 2 6 28 2004 9 22 39 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1999 Compaq Computer Corporation All rights reser
113. rmation from you through this Site Any material information or other communication Communications you transmit or post to this Site will be considered non confidential and non proprietary HP will have no obligations with respect to the Communications HP and its designees will be free to copy disclose distribute incorporate and otherwise use the Communications and all data images sounds text and other things embodied therein for any and all commercial or non commercial purposes Personally identifiable information that you submit to HP for the purpose of receiving products or services will be handled in accordance with the HP online privacy statement You are prohibited from posting or transmitting to or from this Site any unlawful threatening libelous defamatory obscene pornographic or other material that would violate any law Chat rooms and other user forums HP may but is not obligated to monitor or review any areas on the Site where users transmit or post Communications or communicate solely with each other including but not limited to chat rooms bulletin boards or other user forums and the content of any such Communications HP however will have no liability related to the content of any such Communications whether or not arising under the laws of copyright libel privacy obscenity or otherwise HP retains the right to remove messages that include any material HP deems abusive defamatory obscene or otherwise unaccep
114. ry 1999 file CI SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec html 3 of 3 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Connector Pin Assignments This appendix provides connector pin assignment tables for Compaq Presario 1200 Series Portable Computers For more information on connectors refer to the section on Rear Connectors NOTE The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk Click on a link e Parallel Connector e Serial Connector e Keyboard Mouse e External VGA Monitor e Universal Serial Bus e Modem Parallel Connector file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 connec1 html 1 of 5 6 28 2004 9 22 54 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 YOO OO OOOOO OOO 6 9 a a a a O OOOOH Pin Siga Pin Si
115. ry pack The Compaq Presario 1200 Series Portable Computers have several screws of various sizes which are not interchangeable Care must be taken during reassembly to ensure that the correct screws are used in their correct location During removal please keep respective screws with their associated sub assembly file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 newp1 html 1 of 2 6 28 2004 9 23 35 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 Memory Module Return to Removal amp Replacement Procedures privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 newp1 html 2 of 2 6 28 2004 9 23 35 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 and 1274 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Battery Pack Electrostatic Discharge Service Considerations To remove Cables and the battery Connectors pack
116. sf 20 3 02 BOG Contrast Ratio 5022 50l Brightness 100nits Avg 100 nits Avg Total Power Consumption 5 W max 5 W max Return to the index list of Specifications o ommen Legal Notices and Privacy Statement Revised 25 February 1999 file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec5 html 2 of 2 6 28 2004 9 23 51 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications Memory Expansion Memory Expansion System Memory Expansion Board Memory Total Memory _ Return to the index list of Specifications ommen ia Legal Notices and Privacy Statement Revised 25 February 1999 file CI SERVICE 20MANUALS COMPAQ 20_ 20checked 7 201272 201273 201274 20and 201275 spec6 html6 28 2004 9 23 51 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Ma
117. stomer solutions described in How we use your information Suppliers and service providers are required to keep confidential the information received on behalf of HP and may not use it for any purpose other than to carry out the services they are performing for HP These service providers may change or we may contract with additional service providers to better accommodate our customers HP will not share personal information with any other third parties without your permission unless required by law enforcement action subpoena or local law HP or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired If such a combination or acquisition occurs HP will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you 6 Your choices HP gives you the choice of receiving a variety of information that complements our products and services You can subscribe to receive certain product and service specific information and HP wide marketing communications HP wide communications may include new product information special offers or an invitation to participate in market research We give you a choice regarding delivery of HP wide communications by postal mail e mail and telephone You can make or change your choices at the data collection point or through HP Passport H
118. t decisions and will be shared with them only with your permission Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or HP and will not be kept longer than necessary for providing the services unless you ask us to retain your credit card information for future purchases Personal data collected online may also be combined with information you provide HP through other sources such as product registration call centers or public events such as trade shows or seminars Personal data given to HP may be transferred across state and country borders for the purposes of data consolidation storage and simplified customer information management Non personal data is aggregated for reporting about HP website usability performance and effectiveness It is used to improve the customer experience usability and site content 5 Who we share your information with HP will not sell rent or lease your personal information to others HP will not share your personal information with third parties except in responding to your requests for products or services Your permission will be requested when you submit your information HP shares customer information across HP owned business entities and companies working on our behalf but only as described above in How we use your information HP contracts with third party service providers and suppliers to deliver complete products services and cu
119. table http welcome hp com country us en termsofuse html 1 of 2 6 28 2004 9 24 27 AM HP Terms of use Printable version Privacy statement 10 11 12 13 Links to third party Websites Links on this Site to third party websites are provided solely as a convenience to you If you use these links you will leave this Site HP has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content Thus HP does not endorse or make any representations about them or any information software or other products or materials found there or any results that may be obtained from using them If you decide to access any of the third party websites linked to this Site you do this entirely at your own risk Linking to this site You may create links to this Site from other sites but only in accordance with the terms of the Guidelines for linking to HP s Websites and in compliance with all applicable laws Trademarks Microsoft Windows and Windows NT are US registered trademarks of Microsoft Corporation Intel the Intel logo Intel Inside the Intel Inside logo Intel Centrino the Intel Centrino logo Celeron Intel Xeon Itanium and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Procedure for making claims of copyright infringement In accordance with the Digital Millennium C
120. tement file CI SERVICE 20MANUALS COMPAQ 20_ 20checked 201272 201273 201274 20and 201275 service html6 28 2004 9 23 34 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Cables and Connectors Most cables used throughout the units are ribbon cables they must be handled with extreme care to avoid damage Use the following precautions when handling cables to prevent damage to the cable or computer e Apply only the required tension to seat or unseat the cables during insertion and removal from the connector e Handle cables by the connector whenever possible e Inall cases avoid bending twisting or tearing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care they can tear easily A CAUTI ON When servicing these computers ensure that cables are placed in their proper location during the reassembly process Improper cable placement can cause sev
121. terface OCF8H OCFFH i f PaAbs o FCFOH FCF7H Primary IDE Controller dual fifo ECFOH FCFFH Opti Viper Max Dual PCI IDE Controller FCF8H FCFFH Secondary IDE Controller dual fifo Return to the index list of Specifications 7 a e _ file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec3 html 2 of 3 6 28 2004 9 23 50 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Legal Notices and Privacy Statement Revised 25 February 1999 file C SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 spec3 html 3 of 3 6 28 2004 9 23 50 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1257 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications System Memory Catalog System Memory Catalog Memory Address System Function 00000000H 00000000H Texas Instruments PCI 1131 Card Bus Controller 00000000H 0009FFFFH System boa
122. test file Cl SER VICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 5 of 8 6 28 2004 9 23 08 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 The following steps apply to error 2402 Video memory test failed XX codes 2402 xx through 2456 xx 2403 Video attribute test failed XX 1 Run the Configuration and 2404 m character set test failed Diagnostics VEE XX 2 Replace the display assembly and 2405 Video 80 x 25 mode 9 x 14 character retest xx cell test failed 2406 Video 80 x 25 mode 8 x 8 character 3 Replace the system board and xx cell test failed retest 2408 Video 320 x 200 mode color set 0 test xx _ failed 2409 Video 320 x 200 mode color set 1 test xx _ failed 2410 Video 640 x 200 mode test failed XX 2411 Video screen memory page test failed XX 2412 Video gray scale test failed XX 2414 Video white screen test failed XX 2416 Video noise pattern test failed XX 2418 ECG VGC memory test failed XX 2419 ECG VGC ROM checksum test failed 1 Run the Configuration and XX Diagnostics Utilities 2421 ECG VGC 640 x 200 graphics mode xx test failed 2 Disconnect external monitor and 3422 ECG VGC 640 x 350 16 color set test o EM Internal LCD display xx failed 3 Replace the display assembly and 2423 ECG VGC 640 x 350 64 color set test retest xx _ failed
123. tml 3 of 8 6 28 2004 9 23 08 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 604 xx Diskette random read test failed retest 605 xx Diskette ID media failed 4 Replace the system board and 606 xx Diskette speed test failed tes 609 xx Diskette reset controller test failed 610 xx Diskette change line test failed 697 xx Diskette type error Diskette drive media ID error 1 Replace media 699 xx 2 Run the Configuration and Diagnostics Utilities Return to the top Serial Test Error Codes Serial port test failed 1 Check port configuration 1101 XX 2 Replace the system board and retest Hard Drive Test Error Codes 1701 Hard drive format test failed 1 Run the Configuration and XX Diagnostics Utilities and verify drive 1702 Hard drive read test failed type XX 2 Verify that all secondary drives have 1703 Hard drive write read compare test secondary drive capability xx failed xx 1705 Hard drive controller test failed 4 Replace the system board and XX retest 1706 Hard drive ready test failed XX 1707 Hard drive recalibration test failed xx 1708 Hard drive format bad track test failed XX 1709 Hard drive reset controller test failed XX file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 error html 4 of 8 6 28 2004 9 23 0
124. ve the heatspreader 7 Remove the modem 8 Remove the RTC battery for 30 seconds and replace it 9 Reassemble the computer by reversing the previous steps 10 Turn on the computer to verify that the power on password has been cleared If it has not been cleared repeat Steps 1 through 10 Return to preliminary steps page or Return to Troubleshooting index page file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 ponpass html 1 of 2 6 28 2004 9 23 04 AM Compagq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20check 1272 201273 201274 20and 201275 ponpass html 2 of 2 6 28 2004 9 23 04 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Power On Self Test POST Running POST To run POST complete the following steps e Turn off the computer then turn on the c
125. ved Printed in the U S A Compag Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 98 is a trademark of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Maintenance and Service Guide Compag Presario 1200 Series Portable Computers file CI SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 notice html 1 of 2 6 28 2004 9 22 46 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 First Edition June 1999 Compaq Computer Corporation privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 notice html 2 of 2 6 28 2004 9 22 46 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 COMPAQ United States June 28 2004 Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description
126. vice Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 STORE PRODUCTS SERVICES SUPPORT CONTACT US Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Models and Features Controls and Lights Left Side Components Ee Right Side Compartment Components 2 CD Drive Bottom of 3 CD Drive Unit eee Button Rear Connectors Power Management for Windows 98 file CVSERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 right html 1 of 2 6 28 2004 9 23 02 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 privacy and legal statement file CVSERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 right html 2 of 2 6 28 2004 9 23 02 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal a
127. xcept French Canada Latin America and Mexico French Canada Latin America Mexico Quick Restore CD All countries except French Canada Latin America Mexico and the Caribbean 117894 121 117894 161 122315 001 French Canada 122315 121 Latin America Mexico 122315 161 Caribbean 140472 001 Feature Guide 120231 001 All countries except French Canada Latin America and Mexico French Canada 120231 121 Latin America Mexico 120231 161 privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 01272 201273 201274 20and 201275 docume html 2 of 2 6 28 2004 9 23 19 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 United States June 28 2004 COMPAQ Maintenance amp Service Guide Presario 1200 Series Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry e Often the spark is neither felt nor heard but damage occurs An electronic device exposed to an electrostatic discharge ESD may not be affected at all and will work perfectly through
128. y practices as consistent with U S E U Safe Harbor principles Notice Choice Onward Transfer Access and Accuracy Security and Oversight Enforcement More information about the U S Department of Commerce Safe Harbor Program can be found at http www export gov safeharbor Sites covered by this privacy statement Types of information we collect Children s privacy How we use your information Who we share your information with Your choices Your privacy preferences and opting out Your information and third party companies Access to and accuracy of your information Keeping your information secure Changes to this Statement Contacting us ANOaAR WD oO oO ye How HP uses cookies and Web beacons on HP com and in third party ads e Cookies e Web beacons e Third party media companies 1 Sites covered by this Privacy Statement This Privacy Statement applies to all HP com owned websites and domains and our wholly owned subsidiaries HP websites This statement is not applicable to Presario Online University by Learn2 com which maintains its own privacy statement Links to non HP websites The HP websites may provide links to third party websites for your convenience and information If you access those links you will leave the HP website HP does not control those sites or their privacy practices which may differ from HP s We do not endorse or
129. ystem Board Electrostatic Discharge Service 1 a s Considerations To remove the system board complete the following steps Cables and Connectors 1 Prepare the computer for disassembly Preparing the Computer for 2 Remove the palmrest cover with touch pad Disassembly Battery Pack 3 Remove the heatspreader Palmrest Cover 4 Remove the keyboard with Touch Pad Heatspreader 5 Remove the processor Keyboard Processor 6 Remove the modem Hard Drives 7 Remove the hard drive CD Drive Battery 8 Remove the display panel assembly Charger Board 9 Remove the Upper CPU Cover Modem file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 514 html 1 of 2 6 28 2004 9 23 47 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 1255 1256 1260 1262 1266 1267 1272 1273 1274 and 1275 Remove the battery charger board Remove the diskette drive Remove the CD drive Remove the fan Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module Disconnect the speaker assembly cables Next Step privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check 201272 201273 201274 20and 201275 514 html 2 of 2 6 28 2004 9 23 47 AM Compaq com Compaq Presario 1200 Series Maintenance and Service Guide Models 125

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