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Citizen Systems 90 Printer User Manual

1. me t 22 BASIC sO Per all ONS NP ELE D TEUER TENES 22 Changing The Appearance Of Text The Mode Menu Groups 23 GHA N GING MRSS ON t C 24 Changing Text PIDE parte ples eco eva de ko dique quis 24 Changing The Style Of Printing e ett tat GL rg d EMI ew QS 24 Power On SEUNG A vate pt itp AE 25 Making A Print Out Of The Printer s Default 5 25 2 Changing The Default ideni deni agi Drei preci 26 Menu ModE 3 eu Eta eee hes gehe nd asa te end ncn dM Da AA s E DS 27 Men aiU eio RE T 27 D P aattua 28 Tear Off Postition Ad Ustmefrtts uaa et rcr ed eee tte ae eed eee 29 Ic T Xm 29 Factory Derait S a UD SUDO QI eG ane aus UD SRI S QUI EAEE 30 B fter MG MON 30 EAE A 31 Setting Up Your Printer To Work With Your 31 Microsoft WINdOWS So cce Dim 31 IBM PCssOr Gompatibles zoo don nanan kde ang nes opium ded ro od I 31 Choosing A Suitable Emulation euro ratio reris cha ri a or et a Ede ti SER eom od ri cR Pens 31 Godepages International Characters rera
2. PER 12 Installing The Fractor UNT c 13 Installing The Tractor In The Push Position sch unice het eese aep 13 Installing The Tractor Unit In The Pull Position actos coe onus 14 Setting The Paper PMICKNSSS a p il eiie eura eon Odd E 14 Adjusting The Paper Thickness Lever nnne nnn nnn 15 Set ng lie Paper Select Levar usce oca pear i EXE EE e da ue ao DRE ev EP EERp T ERR 15 Paper Handling Summary Gia tg osse Ma hd orte d NC e 15 Printing On Continuous Papel oboe Deseo M CEN OM IS bct MO eI rH CPI AE IO Ur MAT 16 Prnting On lglecbels a URS 16 Printing On Mulli Part OFtelsssutineeneane dtd eh ttu truppe ht ppt amt d bn ia MuR 17 Printing On Continuous Feed uocis er p 18 Printing OM Envelopes hae eau esa nsa dre Ga vss bp e A deg da 18 Printing On Overhead Transparercles cue ti bee Com bebe ena 19 Special Paper Handling Features oa qa den ia dece repara ve dew PEOR Scu mra pc e WV CA 19 Paper tide ebat state ths Geeta ltt thee 19 Paper Tear Offusa ss aad ode Rap quu DERE Id DEDI 20 Top OF Form Eine Adjustment V TOP os ip posa ap b abd uq Aet aed 21 MCA 8 m 22 Tie ODTOI sta ciae doter em sues va talons Cad d da v Ro DR
3. or COLOUR In some versions of printer you can also select a BLACK FILM ribbon ASF Automatic Sheet Feeder This is used to specify whether an automatic sheet feeder is installed The options are OFF ASF for a paper feeder or ASF ENVELOPE for the ASF with the envelope feeding facility EMULATION is used to set which emulation to use The AUTO option will automatically try to determine the correct emulation However in certain circumstances you may need to be more specific and choose from EPSON or IBM and in some case NEC FONT gives a choice of six letter quality fonts a DRAFT font for quick printing and a high speed or HS DRAFT font for even quicker printing The exact letter quality font styles may vary for specialist versions of this printer but generally they are as follows Font 1 CTZ Courier Font 4 CTZ Prestige Elite Font 2 CTZ Roman Font 5 CTZ Script Font 3 CTZ Sanserif Font 6 CTZ Orator PITCH sets the number of characters per inch cpi The options are 10 cpi Pica the default 12 cpi Elite 15 cpi and proportional If you choose proportional the spacing between charac ters is adjusted according to their width giving a pleasing typeset appearance to the text FONT LOCK is used to make the printer ignore any font selection commands sent from the computer When FONT LOCK is set ON all text will be printed using the font set on the printer If you want to use the facilities in a commercial software package s
4. printer will print out a heading and the first menu item with the current default value shown by underlining 3 Open the top cover so you can see the print head position The print out will be very similar to the default settings report except that it will allow you to step through each line turn selecting your required setting The instructions printed in the first four lines of the 26 report explain which keys to use to make adjustments to the settings Menu Mode 1 The SELECT key moves the print head from one item to the next Press it a few times and the print head will move along each time to the next option Repeatealy pressing the SELECT key moves the head to the next option eventually returning to the first option 2 The SAVE key selects the item currently pointed to by the print head This then becomes the standard or default setting 3 The MENU key moves on to the next menu item without saving the new value If you do not want to make any changes to the current menu item setting press the MENU key 4 Moving the SW1 switch exits from the SETUP position exits menu mode The new settings are NOT activated until the printer is switched off or the MENU key is held down for 3 seconds Menu Functions LANGUAGE The language used for the menu print out Standard options include English French German Italian Spanish Portuguese Dutch RIBBON This option is used to specify the type of ribbon installed The options are NORMAL
5. ware we advise you to do the following Read Chapter 4 and 5 of this user manual Read the software driver documentation if applicable Contact your local dealer from whom you purchased the printer Please visit our web site and take a look at the technical support pages Details of this are shown below If you live in the United Kingdom you can call our Printer Helpdesk on 0891 515 797 Calls are charged at 50 per minute correct at time of printing For the latest information http www citizen europe com Our web site contains the latest information on all our products This will include updates printer drivers details of codepages currently supported by our printers and a comprehensive FAQ frequently asked questions list In addition there is a full distributor directory giving you details of a supplier nearest to you and also details of suitable e mail addresses or web sites that can provide and answer to your enquiry Chapter 1 Unpacking And Assembling Your Printer In this chapter we ll help you to set up your new printer We ll show you how to unpack your printer and its components as well as suggesting a suitable work location for it We ll also show you how to install the ribbon and the power cable and how to connect the printer to your compu ter Unpacking The Printer Lay the box on its side and slide the printer out by grasping the side packaging As you unpack your printer set aside and save the packing mat
6. 120D printer With all other Swift printers the interface is a user installable option 40 Serial Interface Setting Options The following available options can be set via the DIP switches on the interface Baud Rate 19200 9600 4800 2400 1200 600 300 or 110 Parity None odd or even Data Bit 8 bit or 7 bit data length Stop Bit 2 bit or 1 bit Protocol XON XOFF or DTR DSR Warning Before you make any connection be sure that the power to the printer and the computer is off Serial Interface Installation Serial interface installation is a straightforward process First lift the cover away from the IC card compartment Then take your serial interface unit and holding it facing out plug the connector end into the connector socket in the compartment making sure that at the same time the sup porting bars slip through the slots With a cross point screw driver you complete the installation process by screwing the bars to the printer Serial Interface Protocols The serial interface is configured through the DIP switches on the interface The serial interface offers two communication protocols data ready and XON XOFF The first is a hardware protocol and the second is a software protocol These protocols help to ensure that your computer doesn t send information to the printer faster than it can print it To select a protocol you need to look at the manuals for the programs that you will be using with your printer They will
7. If you are using single sheets the paper automatically advances to the top of form so skip the next step 3 If you are using continuous paper press the PARK LOAD key on the control panel 4 Press the ON LINE key to set the printer on line 5 Press and hold the PARK LOAD key or the LF FF key for 3 COMMAND VUE III seconds This step directly enters the function to change the top of form position However if you have just finished a print job and the paper is at the tear bar this step first re tracts the paper to the top of form position and into the top of form adjusting function The current setting is the factory set ting which is approximately 8mm from the edge of the paper to the top of a normal height character 6 Press the PARK LOAD key to adjust the paper upwards in 1 60 increments or you can press the LF FF key to adjust the paper downwards in 1 60 inch increments The up arrow A and down arrow B on the control panel remind you which key moves the paper in which direction 7 Save your new top of form as the default setting by pressing the QUIET SAVE key on the control panel Press the ON LINE ON UNE key to return to the online state O TOWER PAPER OUT You can set one VTOP for single sheets and another for continuous paper and save both set tings The printer senses which VTOP to use by the position of the paper select lever This convenience eliminates the need to change the top of form each time you switch betw
8. The paper automatically feeds into the printer and stops when it reaches the correct position for the starting line of print The PAPER OUT light stops flashing Prepare to print by pressing the ON LINE key which illuminates the ON LINE light Your printer is now ready to receive data from your computer and print a document on single sheets The printer waits between pages for you to insert each new sheet and the control panel reminds you to load paper by the POWER PAPER OUT LED flashing Loading sheets repeatedly is faster and more efficient with the automatic sheet feeder Read more about them in Appendix C Accessories Printing On Multi Part Forms Printing on multi part forms uses the bottom feeding method with the tractor in the pull position in order to grip the exiting forms and pull them out Feeding paper in this way allows the forms almost straight through the printer with minimal curling around the platen However you will not be able to use the paper tear off top of form fine adjustment and paper parking features A B C Recommended printer stand Supply of forms feeds from below the printer Tractor in the pull position The printer is mounted on a printer stand allowing your supply of forms to sit below the printer Follow these steps to load multi part forms 1 Be sure the tractor is in the pull position if not install it by following the instructions earlier in this Chapter 2 Turn the printer off before
9. and back to the single sheet for single sheets Paper Handling Summary Chart The following table provides recommendations for the type of paper you are using including tractor unit position paper feeding method paper guide position paper select lever and paper thickness settings Paper Type Tractor Paper Feed Paper Select Paper Thickness Position Method Lever Lever Continuos Push Rear Front 0 Single Sheet Push Top Back 0 Multi Copy Pull Bottom Front 1 or 2 Labels Pull Bottom Front 1 Envelopes Push Top Back 2 6 print 4 part paper feed the paper from the bottom of the printer and set the CPY MODE menu to ON When you install paper that is narrower than the capacity of the printer place the paper near side of the printer The paper out sensor is about two inches from the left edge of the printer and the paper needs to cover it for successful operation Printing On Continuous Paper Standard continuous feed paper can be fed from either the bottom or the rear With rear feeding you can take advantage of the printer s special features of paper tear off top of form fine adjust ment and paper parking You can stack the paper on the desk or table behind the printer be sure to allow space for the exiting paper so that it does not interfere with the incoming paper With bottom feeding you have convenient paper storage and less curling around the platen We recommend the push position Follow these steps to loa
10. compatible emulation and alternative language instead of one of our specific drivers Please read the following section for more information Choosing A Suitable Emulation Swift 90 or 120D Swift 90x Swift 240 or 330 Swift 240x or 330x Citizen Swift 90 Swift 90x Swift 240 or 2404 Swift 240x Citizen Swift 9 Swift 9x Swift 24 or 24e Swift 24x Epson EX800 EX1000 LQ850 LQ2170 Epson FX850 FX1170 LQ500 LQ2550 IBM Proprinter III Proprinter II XL Proprinter X24e Proprinter XL24e 31 Codepages International Characters Your printer has a number of international character sets built in to the printer as standard Depending upon the version of printer you have which is usually related to the country the printer was sold in will change the number and range of character sets available These character sets are called codepages and will include the more common Western char acters including accented characters used in French German and Spanish languages to name but a few To find out what codepages your particular printer support perform a Default Settings Report as described in Chapter 3 This will list all available codepages In addition printers contain codepages for Arabic Cyrillic Greek and Hebrew character sets and languages with similarities to these As new character sets and codepages are constantly being developed your printer may contain more character sets than can be seen in this manual It is our policy to i
11. era rd uero Ranae Hien 32 Euro Currency Sy MDO a sensttd d 32 Chapter 5 nasi are Peu al Dr d Ge ub occu Seu oed Ene rU PY UNE Cid 33 Maintenance And Fault Findings unc ea aoe dendo unit at 33 Problems And Soli oria odit beu A erre etsi ln e dria de ad 34 Error Messages And Their Causes acis oa n Me aM ta ass tuned osa aden uud premi ae 35 172 7 50 M 37 Printer JAOOSSSONIBS tt E esit 37 RAM ers LE 37 Automatic Sheet Feed O uude date Ps PER dutem Si pre aa aE a atii dete pret D 37 Installing The Automatic Sheet Feeder ra o aba eapite ead unas 38 ASF SOCCIICALION Tr 39 Changing Between Continuous Forms And Single Sheets 39 Je C oIOUP Tc tei aan vetet con AY aqaa ena d ot 39 Using The SOLO rine 40 Stand P E ac REM IUe auc EUR ME AB SRM ERN UN 40 Rer EE 40 eire ce c M 43 Specifications for each printer esses eod ea wt eq shines rp oq vogue tus 43 Generali Specifications esae pode EE brat bec orte teh Fer epa Ma va Dividends qu Dos ean bus 44 Product Warranty This p
12. exact print out will vary depending upon the version of printer you own Default Setting Report Default settings are FILLED Em ENGLISH FRANCAIS DEUTSCH ITALIANO ESPANOL NEDERL RIBBON NORMAL COLOUR 5 o 0 EMULATION EPSON 1EM AUTO USNR DRAFT HS ORAFT FONT 1 FONT 2 FONT 3 FONT 4 PONT 5 FONT 6 EMPHAS ZED OFF ON PITCH 10 12 OPI 15 CPI PROFORT IONAL FONT LOCK OFF ON OFF LINE SPACING 6 LPI 8 LPI FORM LENGTH 6 INCH 8 INCH 8 8 INCH 11 LETIR 11 89 12 INCH 14 LEGAL PAGE SKIP OFF ON PRINT MODE XT DIR BI DIR UNI DIR GRAPHIC DIR BI DIR UNI DIR AGM MODE OFF ON CHARACTER SET ITALICS GRAPHICS INTL CHAR SET U S A FRANCE GERMANY U K SWEDEN ITALY SPAIN 1 JAPAN NORWAY LATIN AM LEGAL KOREA NETHER TURKEY CHARACTER SET CODE PAGE CANADA NORWAY SCANDNVA YU ASCII HUNGARY KAMNIOKY TURKEY ICELAND DHB GRK 437 CYPRUS 190 WINDOWS WIN CYR WIN TEAR OFF PAPER OUT AUTO LF COPY MODE ENVELOPE COVER SWITCH COMMAND VUE DISABLE Changing The Default Settings EMEN You can change the printer s current default settings using the print er s menu mode The new defaults will then be used when you next turn on the printer To set the printer in menu mode 1 Set slide switch SW1 to SETUP 2 Press the MENU function switch and hold it down for about 3 seconds until the top three function LEDs begin to flash The
13. not put any objects on top of the printer especially while printing as the extra weight may cause the print head to jam Getting To Know Your Printer With the preliminaries out of the way let s take a closer look at the printer components and the paper controls to see what they do Printer Components A The power switch is used to turn the printer on and off It is at the left hand side of the printer near the back While the printer is on the top of the case may feel warm to the touch This is normal for a high speed printer and is nothing to worry about B The platen is the hard rubber roller that carries the paper to the print head C The paper feed knob is attached to the platen You can feed the paper and set its position manually by turning this knob but only when no power is applied to the printer When the printer is on and off line you can feed the paper automatically by pressing the line feed form feed LF FF or PARK LOAD key see Chapter 3 D The paper select lever is used to set the type of paper feed required whether feed for single sheets or tractor feed for continuous paper E The paper thickness lever adjusts the print head to accommodate different paper thicknesses and types of forms It is located inside the printer at the left hand side adjacent to the platen F The tractor is the sprocket assemblies that feed continuous paper into the printer and keep the paper properly aligned Continuous paper also cal
14. tell you which serial protocol they use select the same protocol for your printer Dip Switch Function Switch Off 3 1 Baud rate See below 3 2 Baud rate See below 3 3 Baud rate See below 3 4 Protocol XON XOFF protocol 3 5 Data bit 8 bit 3 6 Parity Parity check off 3 7 Parity Even 3 8 Reserved un used Dip Switch 3 3 3 2 3 1 ON ON ON OFF OFF OFF ON OFF OFF OFF ON OFF ON ON OFF OFF OFF ON ON OFF ON OFF ON ON Switch On Data ready protocol 7 Bit Parity check on Odd Baud Rate 19200 not Swift 90 120D 90x 9600 4800 2400 1200 600 300 110 or 150 41 The Data Ready Protocol The data ready protocol works by controlling the signals on pins of the interface The pin functions with the data ready protocol are shown in below The DTR pin controls the flow of information to the printer When the remaining buffer capacity is less than 256 bytes the printer changes the DTR signal to LOW When the data in the buffer falls to below 256 bytes the signal is again changed to HIGH Your computer must stop sending information within 256 characters after the printer makes the DTR signal LOW or the information that overfills that buffer will be lost When the printer goes on line the printer changes the DTR signal from LOW to HIGH to signal to the computer that it is ready to receive information The XON XOFF Protocol This is the simplest of the software protocols When the printer s buffer fills up it sends the ASCII
15. the on line light is on Ensure that the top cover is firmly in place Printing Is Feint Be sure that the ribbon cartridge is installed correctly It must be fitted securely into place and the ribbon must pass between the print head and the ribbon mask Adjust the paper thickness lever move it towards the rear of the printer Replace the ribbon Replace the print head Printing Is Smudged The ribbon is in front of the ribbon mask Remove it and then insert it correctly Adjust the paper thickness lever move it towards the front of the printer You Selected A Font With The Control Panel But Your Printer Prints Something Else Your software program has changed the printer s settings by sending an initialisation code when it begins printing Use the control panel keys to select the font print mode you want These can be protected using the FONT LOCK item in the PRINT STYLE menu Change the initialisation string that your software sends see your software manual Turn the printer off line right after your program begins printing make your selection through the control panel and then put it back on line Printing Starts Half Way Down A Page Turn the printer off and use the paper feed knob to align the perforation between forms with the top of the print head or the tear off edge on the top cover Then turn the printer on Don t use the paper feed knob to move the paper when the printer in on line as this makes the printer lose track of the paper lo
16. 49 47 143x604x338 7 9 43 General Specifications Printing Method Impact Dot Matrix Printing Direction Bi directional Uni directional Ribbon Black Colour Power Voltage Standby Operation Warranty Printer warranty Repair MTBF MTTR Lifetime Printhead life Ribbon life Interfaces Parallel RS232C Approvals Character sets Epson mode IBM Mode Codepages 44 standard logic seeking DP LQ and graphics selectable from control panel 1 and graphics Standard Option user installable 180 264 Volts AC 10 Watts 70 Watts Citizen s unique 2 years including the printhead 4000 hours excluding life of printhead 20 minutes or less 200 million stokes per wire 2 million characters original black ribbon Standard Standard on Swift 120D Optional user installable on all other models EN60950 EN55022 All machines carry CE approval Standard ASC11 plus 32 international characters IBM characters and line and block graphics Please refer to chapter 4 for details
17. CITIZEN User s Manual Swift 90 Swift 120D and Swift 90x Swift 240 and Swift 240x Swift 330 and Swift 330x Contents Product WaITaHby ucaserdesasisia do Gen eeo bad e ra RE eiie Vua VR cod b a e VE CE 4 Safety Instr ctionS E 5 8 omo 6 About This Printer Manual E 6 What to do if you have 7 FOr the latest M TERRE 7 COU ts 7 CADSR PESA E E E E E A A A E ET 8 Unpacking And Assembling Your Printer ucc eet rite Eni Eco Enea c ne Dore Pet vem EE RU e d ne eee Sed 8 Unpacking eei 8 PINGING A ultable EO CATON bem ddas te e Be ipeo bad 8 Getting To Know Your Printer exa bcn Y ia vu tita i ei puta update doce hr ce cuf REA ea ed at es 9 Printer COImpolle ES ess IPIS xt n ance a tasas xb a ita ae a tua Eois taU e beg t to RPM UEM Ee tem IEEE 9 Assembling TS inde EIL 9 Installing The PIDDODg ecce iere e ipte PO e d ves wt oie one uae d 10 Connecting To Your Computer cedet qae bbs eti das Yt GRO bel 10 Installing The POwer Gables reden ta eR MOS ute acia Danser stadia 11 erurnjg eerte EE 12 Paper Handling And Loading eis eter moda dus quu ted 12
18. NE LED goes off if you switch the printer into off line mode Basic Operations Before Switching On check that you ve set up your printer correctly as described in Chapters 1 and 2 22 When switching on ensure the slide switch SW1 is set to the ON LINE position The POWER PAPER OUT light will come on and the print head will initialise itself and move to the centre of the platen If there is no paper in the printer the PAPER OUT POWER light will begin to blink On Line When the printer is line it can receive data for print ing When it s oft line it s under your control and printing is halted COMMAND VUE When the printer is on line the LED next to the on line window will be illuminated Pressing the ON LINE button will switch the printer between on line and off line Park Load This is used when the printer is off line It controls parking _ and loading of paper to and from the push tractors enabling the usage of single sheets from either the insertion plate or the optional sheet feeders LE FF v Paper loading and other functions controlled by the PARK LOAD func tion switch are described in Chapter 2 The PARK LOAD key is also used to set the VTOP position also described in Chapter 2 LF FF This is short for Line Feed moving the paper up by one line or Form Feed feeding one page through the printer With SW1 in the On Line position but the ON LINE LED off pressing
19. PARER OUT Changing The Style Of Printing Besides allowing you to set FONT LOCK temporarily the style menu group allows you to select a number of options for different styles of printing 24 Move SW1 to the MODE position and SW2 to the STYLE position The top two functions on the style menu will change depending Saar upon the version of printer that you have They are all described BROW om Quarter Printing This function allows up to four pages to be com n pressed on to one page This is ideal for producing pocket sized booklets or previewing documents Copy Mode To make the print head strike harder when you are using multi part forms you can enable copy mode Emphasised Mode To make the text appear bolder enable this function It can be used to give a darker print with multi part forms Expanded Mode This is used to stretch the printing in to either 5 cpi or 6 cpi ON LINE Font Lock When this setting is on the printer ignores any com audi s E mands from the computer to change the printer s font The printer will carry on printing in the font you have set using the control panel To disable this function ensure the FONT LOCK light is off Condensed Mode The causes the printer to print in condensed mode If the Text Pitch see previous is 10 cpi the condensed version will be 17 cpi With the printer in 12 cpi mode the condensed version will be 20 cpi Power On Settings When you switc
20. aper is used in the push tractor position The printer has three paper positions Parked of form Tear off They operate sequentially using the PARK LOAD key With the printer off line the sequence is With paper in the parked position pressing the PARK LOAD key feeds the paper to the top of form position With paper in the top of form position pressing the PARK LOAD key feeds the paper to the tear off position With paper in the tear off position pressing the PARK LOAD key retracts the paper to the park position The sequence starts again if you press the PARK LOAD key again Paper Parking Paper Parking is a convenient feature that allows you to switch quickly between continuous feed paper and single sheets To use it continuous paper must be fed in through the rear of the printer with the tractor in the push position It works by backing the continuous paper out of the printer to where it is no longer touching the platen However the paper remains in the tractor feeder ready to feed into the printer To park your continuous paper and switch to single sheet mode 1 With the print idle tear off the continuous paper after the last page Press the ON LINE key to take the printer off line 2 Press the PARK LOAD key The paper will feed backwards out of the printer If the printer is not at the top of form position the paper will feed upwards first In this case press the 19 PARK LOAD feed again 3 Move th
21. cation Also make sure you advance the top of a form turn the printer off line and hold down the LF FF button before you turn the printer off or before starting to print one of your programs The printer assumes that the paper location at the start of a print is the top of form whether it s true or not The Paper Jams Frequently When Using Continuous Forms Move the paper select lever to the PIN position Make sure that the incoming paper is straight and reasonably taught across the tractors and the outgoing paper is straight Be sure that the incoming paper is not sticking The Paper Jams When Doing Reverse Paper Feeds Be sure that the lid is shut correctly Don t tear off continuous forms while you are printing With wider paper the right edge of the first page may not be flat against the platen Increase the top margin or advance to the second sheet before you start printing Misaligned Printing Or Irregular LQ Printing Especially At The Ends Of Lines With Push Tractor Or Friction Feed Be sure that the lid is correctly shut Don t tear off continuous forms while you are printing With wider paper the right edge of the first page may not be flat against the platen increase the top margin or advance to the second sheet before you start printing 34 Print Quality Is Not As Good At The Top Of The First Sheet As It ls Lower Down The Page When using push tractor feed the first sheet can move sideways slightly until it reaches the top cover and
22. code XOFF 13 HEX to the computer to tell it to stop sending information When there is again some room in the buffer the printer sends the ASCII code XON 11 HEX to the computer to tell it to resume sending information If the computer doesn t stop sending information within 256 characters after it receives an XOFF code the information that overfills the buffer will be lost The printer will send an XON code when it goes on line to get things started It will send an XOFF code to stop the computer from sending information if there is an error such as running out of paper Serial Interface Data Ready Protocol Pin Functions Pin Signal Direction Function 1 GND Printer s chassis ground 2 TXD Not used 3 RXD IN Carries data to the printer 4 RTS OUT High when the printer is on line 7 GND Signal ground 20 DTR OUT HIGH when the printer is ready to receive data Pin functions With The XON XOFF Software Protocols Pin Signal Direction Function 1 GND Printer s chassis ground 2 TXD OUT Carries data from the printer 3 RXD IN Carries data to the printer 4 RTS OUT ON when the printer is ready to receive data 7 GND Signal ground 20 DTR OUT Turned ON when the printer is ready to receive data Signal Levels The serial interface uses standard RS232C signal levels as shown below Signal Level Input Output LOW 0 or mark 25V to 3V 12V HIGH 1 or space 3V to 25V 12V 42 Chapter 7 Specifications for each printer Swi
23. ct your dealer or a registered electrician Do not allow anything to rest on the power cable and do not position the product where the power cable may be walked on Except as explained elsewhere in this manual do not attempt to service the product yourself Opening or removing the covers may expose you to dangerous voltage points or other risks and may invalidate your warranty Refer all servicing to registered service personnel The mains plug on this equipment must always be used to disconnect the mains power for servicing or repair Please ensure that the socket outlet is installed near the equip ment and is easily accessible Unplug this product from the power supply and refer servicing to registered personnel if The power cable or plug is damaged or frayed The product has been exposed to rain or water or if liquid has been spilt into it The product has been dropped or the cabinet damaged The product exhibits a distinct change in performance indicating a need for service Warning Attempts to service the printer yourself can be extremely dangerous and may also further damage and invalidate the warranty Det matande v gguttaget skall placerat n ra apparaten och vara latt tkomligt Stikkontakten skal placeres per apparatet og vare lettilgzngeligt Introduction Thank you for purchasing this Citizen printer you have made the right decision Citizen ranks amongst the top European printer manufacturers producing innovative high qua
24. d continuous paper 1 Be sure the tractor is mounted in the push position If it is not use the instructions ear lier in this Chapter to install it 2 Move the paper select lever to the forward paper stack position 3 Unlock the levers on the tractor feeders and adjust them to the approximate paper width See figure right 4 Open the tractor feeder covers and place the paper on the sprocket pins Close the cov ers to clamp the paper 5 Adjust the paper feeders until the paper is just taut between them then relock the levers 6 Install the paper guide sheet separator in the sheet separator position Do this by sliding the small pins that point into the printer onto the L shaped channel openings on the Outside of the printer guide extensions Recline the paper guide backward At the same time slide the paper guide forward slightly Correctly installed the pa per guide lies flat on top of the printer case above the paper Paper guide extension Top cover open Paper select lever Paper guide sheet separator Paper holders moou NJ Move the paper holders E from the sides into the middle of the paper guide This prevents your printed output from becoming accidentally jammed in the paper guide on its way out of the printer 8 Turn the printer on 9 Press the PARK LOAD key This advances the paper to the starting print position Printing On Single Sheets Single sheet feeding allows you to print on your com
25. e are two types of module available a 32K RAM module and a 128K RAM module The function of optional RAM modules can be changed via the control panel to either increase the internal receive buffer from 8K byte to 40 136K byte enabling your PC to quickly move to another task or it can be used to download character data in IBM mode Automatic Sheet Feeder The optional automatic sheet feeder ASF permits continuous printing on multiple cut sheets You can install the automatic sheet feeder without removing the tractor unit or paper if the tractor unit is placed in the push tractor position Once you have installed the automatic sheet feeder you can change from continuous forms to cut sheets without removing the automatic sheet feeder Pd Attaching The Hopper Front Stacker And Front Short Wires The automatic sheet feeder comes with three wires the hopper front stack and front short The hopper wire supports the unused paper at Mp 7 the back the front stacker wire supports the printed sheets and the front short wire separates the feed paper with output paper when con tinuous forms are used without removing the automatic sheet feeder 37 Attach these wires to the automatic sheet feeder by referring as follows 1 Attaching The Front Cover Attach the front cover to the auto matic sheet feeder as follows 1 2 Attach the hopper wire by inserting its end into the holes on the hopper support Attach the fr
26. e paper select lever on the right side of the printer to the rear setting for single sheets 4 Individual cut sheets can now be fed in to the printer When you are ready to switch back to continuous paper follow these steps 1 Eject a single sheet of paper if one remains inserted by taking the printer off line and pressing the LF FF key for 2 or 3 seconds 2 Pull the paper select lever forward 3 Make sure that PAPER OUT is indicated Then press the PARK LOAD key The paper in the push tractor advances to the top if the form 4 Press the ON LINE key to print again on continuous paper Paper Tear Off The top cover of your printer has a tear bar at the rear edge It allows you to tear off perforated sheets quickly and smoothly without wasting a sheet of paper We have made it extra easy to use this convenience by incorporating an automatic advance to the tear bar This is the paper tear off feature Note You must be printing on continuous paper with the tractor unit in the push posi tion to use this feature A Tear bar B Top cover C Rear feed paper When your computer sends a form feed com mand and no further data indicating the end of a print job the printer automatically ad vances the continuous paper up to the tear bar and stops All you have to do is reach over and pull the paper across the tear bar When your computer sends more data to the printer the paper retracts back down to the correct printing position at th
27. e ribbon cartridge Unlock the print head by pressing the two plastic prongs at the top together with the thumb and forefinger Pull up the print head removing it from the head guide as shown Locate the print head ca ble and grasping it at the print head end free the connectors from the print head This is also a good time to clean the chrome ribbon guide It is removed by pressing the side pro jections in the ribbon grooves together with the thumb and forefinger Then lift it out and clean with a damp cloth Attach the cable connector to the new print head Position the print head in the head guide and press down until it clicks securely into place 33 Problems And Solutions The following are some of the common problems which you may encounter when using the printer By implementing the solutions suggested you should be able to resolve them Printer Is Dead No Lights No Action Make sure that it is plugged in Check both ends of the power cable Make sure the power switch is turned on Test the socket with another appliance to make sure it is working check the fuse in the plug attached to the power cable The printer has one fuse located inside the printer case Take your printer to any authorised Service Centre to have the fuse checked and replaced if necessary Printer Switches On But Won t Work Be sure that the printer cable is plugged into both the printer and the computer Make sure that there is paper inserted and
28. e top of form and printing resumes as normal If the paper you are using does not advance to the perforations or misses the perforations by about an inch ensure that the form length the length of the paper is set correctly in both the printer and your computer s printer driver Form length is set with the SET UP menu Note Occasionally you may not want the paper to automatically advance to the paper tear off You can turn this feature off by changing the TEAR OFF option to OFF in the Set Up menu The default TEAR OFF setting is ON Paper Tear Off Adjustment The paper tear off position is adjusted at the factory for standard continuous paper Occasionally this position may not be suitable for the kind of paper you are using In these cases you can adjust the tear off position please refer to Chapter 3 20 Of Form Fine Adjustment This is also known as Variable Top Of Form or VTOP You should never need to use the paper feed knob for setting the top of form or feeding paper The only time you need to use it is to clear a paper jam All changes to the top of form can be made with the top of form fine adjustment feature You can make minute modifications to the top of form on continuous or single sheets by following these steps 1 With the printer on set the paper select lever forward if you are using continuous paper or backward if you are using single sheets 2 Load paper into the push tractor or into the paper guide
29. een con tinuous paper and single sheets Print quality in the top half inch of the page may not be as good as the rest of the page This depends on the type of paper used and the contents of the text or graphics printed Depending on the type of paper used occasional paper feeding problems may occur Due to their characteristic thickness envelopes should not be used with VTOP settings of 12mm E E or less Paper feeding problems may occasion J ally occur T To avoid paper feeding problems we recom mend that text or graphics should not be printed in the first or last 1 inch of the first two lines of the page 21 Chapter 3 The Control Panel Your printer has a wide range of functions enabling you to control such things as different character sizes fonts and styles the positioning of the paper and even how much noise the printer makes Although there are a large number of these functions you will find that they are very easy to use because of the unique design of the Command Vue lll control panel The main control on the panel is the slide switch SW1 This switch is used to select the four main types of printer COMMAND VUE control Setup Install Mode On Line As you move SW1 up and down the small display win dows above the switch show a menu of commands or options that you can choose in the selected mode All these functions are explained in detail in this chapter FUNCTION LEDs I
30. enclosed unpacking and operating instructions and keep them for future reference Follow all warnings and instructions marked on the product Do not use liquid or aerosol cleaners Use a damp cloth with a small amount of detergent to remove marks from the covers For more persistent marks refer to your dealer for a suitable cleaner Do not use this product near water Switch the product off immediately if liquid is spilt into it or if it has been exposed to rain or water The slots and openings on the product are provided for ventilation To ensure reliable operation of the product and to protect it from overheating observe the following Do not block or cover the ventilation openings Do not operate the product on a surface such as a bed sofa or blanket as this may block the openings and lead to overheating Do not operate the product on or near a radiator or similar heat source Do not enclose the product within an enclosure such as an acoustic hood without provid ing proper ventilation Never push objects of any sort through the openings in the cover as they may touch dangerous voltage points or short out parts which may result in a fire risk or an electric shock Ensure that the local power supply is 220 240V at 50 Hz standards If you are in any doubt contact your dealer or a registered electrician Ensure that the power cable supplied with your printer matches the power cables of your other computer equipment If it does not please conta
31. erials They have been specially designed to the printer and will come in handy in case you ever need to transport it to a different location Are Items Present Having unpacked the printer and its component parts check to see that all the following items are there Printer B Single sheet guide Power cable i SS Ribbon cartridge 5 Tractor feed unit User manual Paper feed knob packaged separately in box Are all Items Undamaged Examine the printer and all the parts for obvious damage If there are any contact your dealer or delivery agent immediately Installing The Paper Feed Knob To install the paper feed knob simply insert the cylinder end of the knob with the four prongs into the paper knob opening on the right hand side of the printer Push the knob in gently until it engages Then turn it to ensure the platen moves Finding A Suitable Location Before you set up your printer you should think about the best location for it But there are a few considerations that can make life with your printer a lot easier Avoid areas subject to excessive heat direct sunlight for example humidity dust or grease Provide a steady source of 220 to 240 volt electricity at 50 Hz Choose a flat sturdy surface with enough room for the paper to flow freely into and out of the printer Position the printer so that connecting the power and computer cables will not interfere with the paper flow Do
32. ft90 Swift120D Number Pins 9 Printing Speed cps HS Draft 15 cpi Draft 15 cpi 270 Draft 12 cpi 216 Draft 10 cpi 180 LQ 15 cpi 68 LQ 12 cpi 54 LQ 10 cpi 45 Columns 10cpi 80 Input buffer 8 Kb Expansion Fonts HS Draft 1 Draft 1 LQ 6 Scalable LQ Character Matrix H x V LQ 10 cpi 24x18 Draft 10 cpi 12x9 Resolution 240x216 Line spacing n 216 Paper Single sheet 7 2 10 1 Continuous 4 0 10 1 Thickness Weight Copies 1 3 Lengths Noise Levels dB A Standard 47 5 Quiet 45 Mechanical HxWxD mm 136x405x320 Weight Kg 5 2 Swift 90x 270 216 180 54 45 136 8 Kb Q 24x18 12x9 240x216 n 216 7 2 16 1 4 0 16 1 143 Swift 240 Swift 240x 24 24 300 300 240 240 200 200 99 99 80 80 66 66 80 136 8 Kb 8 Kb 32 128Kb 32 128 1 1 1 1 6 6 2 2 36 24 36 24 12 24 12 24 360 360 360 360 360 n 360 7 2 10 1 7 2 16 1 4 0 10 4 4 0 16 1 0 1 mm 80 100 gsm 144 144 Swift 3304 24 420 336 280 140 80 80 40 Kb 128 Kb MYO 36x24 12x24 360x360 n 360 7 2 10 1 4 0 10 1 144 6 8 11 Letter 1 66 A4 12 14 Legal 52 50 143x604x338 7 8 49 47 136x405x320 5 2 49 5 47 5 143x604x338 7 8 49 47 136x405x320 5 8 Swift 330x 24 420 336 280 140 93 80 136 8 Kb 32 128 Kb 36x24 12x24 360x360 n 360 7 2 16 1 4 0 16 1 144
33. h on the power to your printer it sets its many adjustable functions to predeter mined settings The printer has a memory in which it keeps these settings even when the printer has been switch off The printer comes set up with a pre determined set of factory default settings when you buy the printer However you may need a different character set for a different language for exam ple or prefer a different print style In the following sections we explain how to print out a list of the default settings how to override them temporarily and how to change them so that the printer is initialised with your own settings when you turn it on Note Commercial software such as wordprocessing packages can use different settings in the printer by sending it special commands These software commands override the settings made on the printer unless you instruct the printer to ignore them using the FONT LOCK Making A Print Out Of The Printer s Default Settings You can always reset the printer to its factory options using the Restore Factory Settings function shown later in this chapter However you may want to print out the printer s default settings for your reference 1 Move switch SW1 to SETUP 25 2 Press the PRINT button and hold it down until the printer begins to print about 3 seconds The printer will print out a table of all the values the printer settings can take with the current default value in filled and underlined print The
34. hickness do not use a setting closer to the platen than the standard position pointer otherwise smudged output or and damage to the printhead could result See the table for the recom mended paper thickness settings for the number of Copies you are using 14 Adjusting The Paper Thickness Lever You can find the paper thickness lever A by removing the top cover and looking inside the printer opening at the far left end The lever is mounted on a notched brace Move the lever toward the front of the printer for thicker papers A small bump on the brace identifies the standard location that is appropriate for most papers Use the following tables to find the recom mended setting for the type of paper you are using You will see the numbers 2 to 6 referred to in the tables and on the brace of the paper thickness lever they will help you locate the correct lever position Paper Thickness Lever Position Number Of Copies Including Original 2 Not used 1 Not used 0 1or2 1 3 2 4 or envelope 3 Envelope 4 Envelope 5 Envelope 6 Envelope You ll find that thicker paper feeds best when you use the bottom feeding feature of the printer Setting the Paper Select Lever The paper select lever adjusts the printer for either continuous or single sheet paper If you look closely at the lever you ll see what looks like a paper stack and single sheet next to the lever The lever is moved forward to the paper stack for continuous paper
35. hole mechanism will tilt up and down Don t worry about this it is to enable colour printing 7 Check that the ribbon is taut but don t tighten it too much Replace the cover and turn on the printer ready for printing 8 Set the ribbon to COLOUR in the INSTALL menu then move the slide switch to SETUP and press SAVE for three seconds to in stall the option Using The Colour Kit The colour option can be activated via the control panel on the top of the printer You use the control panel to scroll through all seven colours the four basic and three mixed including black The selection sequence is black red blue violet yellow orange green if you press the key while the printer is on line it will complete the present line of print and then change to the next colour in sequence for the following line You can use a black ribbon without removing the colour unit If you are changing ribbons be sure to turn the printer off first The Printer Stand There is an optional printer stand available Made of robust plastic construction it matches the colour of the printer It consists of three pieces a front piece with a pocket for manuals and two side pieces They slot together at the front The printer is then fitted on top The stand can also be used to assist the insertion of paper into the bottom feed slot see Chapter 2 The Serial interface Serial Interface Specification The serial interface is standard on the Swift
36. ics for Epson INTL CHAR SET international character set and CODE PAGE functions allow you to select from a choice of national language character sets The list of nation language character sets is always changing and we refer you to our web site for further information on this Details of this are shown at the beginning of the manual under the section for the latest information OPTION RAM only appears when extra RAM is installed where available It enables you to control whether the additional RAM is used to increase the print buffer or to hold downloaded characters TEAR OFF allows easy tearing of continuous paper as the printer feeds the form to the perfora tions PAPER OUT allows you to enable or disable the paper out sensor AUTO CR Automatic Carriage Return for IBM emulation sets automatic carriage return ON or OFF Most software packages specify that it should be OFF AUTO LF Automatic Line Feed sets automatic line feed ON or OFF Most software packages specify that it should be OFF COPY MODE makes the print head strike harder This gives clearer copies when printing multi part stationery but decreases the print speed ENVELOPE is used to set the printer in envelope printing mode The Install Menu Group The install menu group is displayed on the control panel when slide switch SW1 is set to IN STALL It s used to enable envelope printing mode and to quickly configure the printer when it is used with various optio
37. inuous paper single sheets multi part forms labels envelopes and overhead transparencies Quarter page printing Special features paper parking paper tear off and top of form fine adjustment Paper Types Your printer can handle many types of paper including continuous paper single sheets multi part forms labels and envelopes Continuous Paper Perforated paper is available in several widths Your printer can handle any continuous paper that is between 31 4 inches and 9 inches wide this width does not include the sprocket margin Single Sheets These can also vary in width and length The paper guide can accommodate paper as narrow as 7 2 inches and as wide as 10 1 inches Thick Paper Paper up to 007 inches thick feeds smoothly through this printer This allows you to use bond or ledger up to 100 gsm However for thicker papers you must adjust the printhead away from the platen See Setting the Paper Thickness Lever in this chapter for details Multi Part Forms The printer can print on three part forms one original and two copies with the tractor mechanism in either the pull or push position Four part forms require that the CPY MODE menu is set ON Multi part forms which have all layers of approximately the same weight paper give you the best printing results Thinner paper layers provide better readability Labels Use only continuous labels Always feed them through the bottom of the printer with the tractor in the p
38. ip the exiting labels and pull them out Feeding media in this way allows the labels to feed almost straight through the printer with minimal curling around the However you will not be able to use the paper tear off top of form fine adjustment and paper parking features The printer should be mounted on a printer stand allowing your supply of labels to sit below the printer Printing On Envelopes Single sheet feeding allows you to print on No 10 634 734 and DL size envelopes with a paper weight of 45 to 75 gsm For further details about paper types and specialist media please contact your supplier Printing On Overhead Transparencies In addition to printing on paper your printer can also print on overhead transparencies You should use transparencies specifically designed for dot matrix printers which have a slightly rough surface rather than a smooth surface Set the paper thickness lever to 1 and refer to the section on Printing on Single Sheets earlier in this chapter Special Paper Handling Features Your printer features a number of convenient functions for everyday paper handling Paper parking Paper tear off zero tear off Top of form fine adjustment VTOP functions First some background philosophy about the printer s paper feeding method which should help you to understand these special features The printer is designed with unique and sophisticated yet easy to use paper movement fea tures when continuous p
39. is guided by the small rollers This may affect LQ print quality slightly Try the following Make sure the top cover is correctly shut Use pull tractor feed Use friction feed With push tractor feed increase the top margin or advance to the second sheet before you start printing With wider paper the right edge of the first page may not be flat against the platen Increase the top margin or advance to the second sheet before you start printing The Print Quality Is Not As Good At The Bottom Of The Sheet As On The Rest Of The Sheet When using push tractor the perforation can affect LQ print quality if you print too near it Try one of the following Use pull tractor feed Use bottom feed Use friction feed Colours On The Colour Ribbon Become Mixed While some col our contamination is unavoidable you can minimise it by using unidirectional printing when you are overprinting different col ours This can be selected via the control panel in the Print Mode category Check on the control panel that the colour ribbon is selected Be sure that your software is installed to support col Our If you are seeing horizontal coloured lines across your printout please adjust the colour mixing adjustment on the colour motor as shown Also ensure that the colour ribbon is pushed down firmly at both ends of its mountings The Printer Won t Print Colour Even With A Colour Ribbon Installed Check on the control panel that the co
40. led fan fold tractor feed or pin feed paper is what you probably think of as computer paper It consists of continuous perforated sheets with holes punched along the sides G The printer can accept optional modules to add more memory and a serial interface It Is located at the rear right hand side of the printer under the removable cover Assembling The Printer Removing The Top Cover The top cover has two basic positions It is closed during printer operation and open when you need to access the inside of the printer In order to install and change ribbons and make other adjustments to the printer you ll need to open the hinged graduated plastic part or if its more convenient remove the entire top cover This is ideally a two handed operation After open ing the graduated part gently lift the complete cover away from the printer To replace it insert the two bottom tabs on the cover into the slots on the printer case and lower until it clips into position You may need to push the cover down to ensure that it is correctly in place Installing The Ribbon The printer ribbon is enclosed in a cartridge It is very easy to install and is carried out as follows 1 Ensure the printer is off 2 Remove the ribbon cartridge from its packing materials 3 Remove the top cover from the printer 4 Centre the print head by hand 5 Holding the cartridge with the rib bon knob facing upwards turn the knob in the direction shown by
41. lity printers backed by a worldwide organisation renowned for its reliable precision engineered products This manual covers a range of printer products from 9 pin narrow carriage printers to 24 pin wide carriage high performance printing However all machines in the range used the same set of features to operate the printer allowing you to confidently operate any of our products The printers are designed to be easy to setup operate and use and yet full of features and functions for those customers who need more control About This Printer Manual Chapter 1 tells you how to unpack and assemble your printer Chapter 2 describes the various paper handling facilities of the printer Chapter 3 describes the control panel and its functions Chapter 4 deals with the actual printing process and activating the printer from your computer using popular commercial software packages Chapter 5 covers routine maintenance procedures and fault finding helping you to solve common printer problems Chapter 6 gives you information on options and accessories for your printer Chapter 7 details the full technical specifications of your printer We think you ll find the manual and the printer functional and easy to use but we will always be glad to hear your comments so that we can improve our product where necessary What to do if you have problems If you have any problems with your printer or require assistance in setting it up with your soft
42. lling the tractor unit The components are as follows A Tractor unit B Release tab C Groove D Pin 1 Remove any paper from the tractor 2 To remove the tractor from the pull position use two hands Place your thumbs on the release tabs and your fingers on the outside of the printer case 3 Press with your thumbs and push the tractor backwards The unit will lift up easily 4 Set the tractor unit down in the rear printer opening 5 Locate two small pins pointing outward to the sides of the opening When the tractor is correctly installed these pins will be clamped into a small groove located just under the release tabs 6 Place a forefinger between each end of the tractor and the rear wall of the printer open ing Your fingers will be against a ridged surface Brace your thumbs on the top sides of the printer opening 7 Pull the tractor towards you with your forefingers until the release tabs snap over the pins Installing The Tractor Unit In The Position Follow these instructions to install the tractor unit in the pull position A Forward Notch B Front Pins C Half circle notch D Platform E Rear Pins F Spring Arm 1 Remove the top cover 2 Remove any paper currently loaded in the printer 3 Place your thumbs on the re lease tabs located on both ends of the tractor unit Grip the outside of the printer with your fingers push thumbs down and back The tractor unit will pop backwards when it relea
43. loading the forms from the bottom 3 Remove the top cover 4 Set the printer on its rear side 5 Insert the forms through the slot in the bottom of the printer see below Pull the forms through so that 4 or 5 inches extend out of the printer Make sure the paper covers the paper out sensor A Printer position for loading paper B Bottom feed continuous paper C Recommended printer stand 6 Set the printer right side up again 7 Open the tractor feeder covers position the forms on the sprockets and close the covers Be sure the paper is straight Adjust the distance between the tractor feeders it necessary by unlocking the lock levers and sliding the feeders until the paper is taut Relock the levers 8 Move the paper select lever to the forward paper stack position 9 Turn the paper feed knob clockwise until the second sheet of the forms s at the correct starting print position When printing with the tractor in the pull position the first sheet of the forms is unusable 10 Set the paper thickness lever to 1 for 3 part forms 2 for 4 part forms 11 Replace the top cover pressing on the push locations The transparent part of the cover rests against the tractor unit 12 Turn the printer on 13 If you are using 4 part forms use the Setup mode to change CPY MODE to ON see Chapter 3 Printing On Continuous Feed Labels Printing on continuous feed labels uses the bottom feeding method with the tractor in the pull position in order to gr
44. lour ribbon is selected Be sure that your software is installed to support colour Error Messages And Their Causes Head hot error Indicated by LEDs 3 and 4 flashing alternatively Characteristic When an error is detected the printer removes the cause by itself and automati cally restarts printing Remedy Cooling of the head is performed to lower the temperature and the printer automati cally returns to normal condition Paper Select Error 35 COMMAND VUE l i ON LINE PARK LOAD A Indicated by LEDs 2 and 3 flashing alternatively Characteristic When an error is detected the printer turns LED 1 OFF LINE LED 2 Cause The paper select lever is changed whilst paper still in printers mechanism or when paper is inserted from both rear and bottom paper feeds LED 3 Remedy Remove the paper or re set the lever position and the printer will resume operation Home error Indicated by LEDs 1 and 2 flashing alternatively Characteristic When an error is detected the printer goes OFF LINE Power is turned off and then on again and the printer comes back ON LINE Cause The position of the print head is not correct referred to as a home error This is usually caused by something jamming the print head Remove the top cover of the printer and check for obstructions including torn paper or an incorrectly placed ribbon the problem persists you make need to take the printer to your nearest ser
45. n most situations you will never need to move the switch from the On Line position However the main use of the function switches beside each of the display windows is to select the command or option shown in the display window though there are a few specialised functions that require you to press several switches at the same time SW On LINE SW1 POWER PAPER OUT On the other side of each display window there is a func tion light or LED These are used to tell you what the printer is doing They are used number of different ways as you will learn later in this chapter but the main use is to show which of the options has been selected with the function switches The function LEDs are also used to signal error conditions these are described in a later chapter When slide switch SW1 is in the MODE position slide switch SW2 becomes free to use As you move slide switch SW2 to each position a new range of options is revealed in the display windows Note Do not try to move slide switch SW2 unless slide switch SW1 is in the MODE position There are two more LEDs at the bottom of the control panel The orange POWER PAPER OUT LED comes on when the power is turned on The light then remains on until you turn the power switch off unless the printer runs out of paper when it will start to blink The green ON LINE LED is lit when the printer is in on line mode and ready to receive and print data from the computer The ON LI
46. nal accessories 28 These can be saved as default by moving SW1 to the SETUP posi tion and pressing the SAVE button for 3 seconds COMMAND VUE These functions provide quick and easy access to settings also de tailed in the Default Settings and Menu Functions above poo IW COLOUR RIBBON With the printer off line this enables and disa bles the colour ribbon optional accessory With the printer on line this button can also be used to select the colour of printing that will be used for future printouts FILM RIBBON When available this allows the film ribbon to be installed ASF MODE This allows the automatic sheet feeder to be enabled and disabled ENVELOPE This switches the printer in to envelope mode when used with an Automatic Sheet Feeder COPY MODE When available this allows you to enable and disable the print enhancement copy mode for use with multi part stationary Tear Off Position Adjustments The control panel can be used to make accurate adjustments to the tear off position for con tinuous push tractor stationary as follows 1 Advance the paper to the tear off position by use of the PARK LOAD button 2 Set the slide switch SW1 to ON LINE 3 Press and hold down the ON LINE and QUIET SAVE function switches together for about three seconds until the two function LEDs begin to flash 4 Use the PARK LOAD and LF FF keys to move the cut position forwards or backwards until the paper is in the correct p
47. ntroduce new codepages as soon as standards have been confirmed For the latest details on what codepages are avialable in specific versions of printers please refer to the section at the beginning of the manual called For The Latest Information Euro Currency Symbol The new European Union symbol for the Euro Currency is provided in codepage PC858 and ISO Latin 9 If you are using the internal fonts of the printer please ensure that your printer supports this codepage and it is selected Also ensure that the printer driver for your particular piece of software is Euro enabled If you are using Microsoft Windows ensure that your version supports the Euro symbol For the latest information on Microsoft software or for updated information we suggest you contact Microsoft directly refer to documentation supplied with your software for your nearest dealer 32 Chapter 5 Maintenance And Fault Finding Your printer requires very little routine maintenance In fact the best maintenance for the printer is preventative If you have followed the suggestions for locating it in an area free of excessive dust and heat it will give you a long and trouble free performance Periodic cleaning replacement of the ribbon and after a very long time replacement of the print head are about the only maintenance tasks you ll need to carry out We ll cover these items in this chapter However before carrying out any of these tasks make sure
48. ont stacker wire by squeezing its ends and inserting them into the slots on the stacker bottom Attach the front short wire by expanding its ends and inserting them into the holes on the wire connector Hook the upper notches on both sides of the front cover onto the upper pins inside the automatic sheet feeder Fit the front cover on the automatic sheet feeder and push the cover at the bottom until the lower notches on both sides of the front cover click into the lower pins inside the auto matic sheet feeder Installing The Automatic Sheet Feeder Open the rear half of the top cover Engage the notches on the bottom of both ends of the automatic sheet feeder with the front pair of triangle marked pins in the printer then lower the automatic sheet feeder in position Rest the rear half of the top cover on the front cover of the automatic sheet feeder Set the paper select lever to the cut sheet Select ASF ON in the INSTALL mode move SW1 to setup and press SAVE for three seconds to save the ASF as default Loading Paper Load a stack of single sheet paper on the automatic sheet feeder 1 2 38 Move the paper loading lever on the sheet feeder forward paper release position This will bring the pressure plates back into position with a click Adjust the left and right hoppers to the size of the paper you are going to use Load the paper stack along the hoppers Note Fan the paper stack fully to separate each
49. osition 5 Press the SAVE function key to store the new position in the printer s memory 6 Move the slide switch SW1 to leave tear off position adjustment mode Printer Self Tests Your printer contains two self tests which allow you to check that everything is operating cor rectly and a hexadecimal dump feature which can be very useful for programmers You can also print out a demonstration page showing some of the printer s features Printing Slide Self Test Load the printer with paper switch off the power then hold down the ON LINE switch while switching the printer on again The printer will print out lines showing most of the characters available Switch the printer off to stop the test Maintenance Self Test Load the printer with paper and switch off the power then hold down the ON LNE and LF FF switches white you switch the printer on The printer will print rows of Hs This test is normally used to check print alignment 29 Hexadecimal Dump This is a very powerful feature allowing you to check for example what commands are being sent from the computer Load the printer with paper switch off the power then hold down the QUIET switch while switching the printer on again Printing The Font Print To print a demonstration page showing the printer s features 1 Move switch SW1 to SETUP 2 Press the PRINT and SAVE function switches together and hold them down until the printer begins to print about 3 seconds Factory Defa
50. pany letterhead as well as many other types of paper that are not available as continuous paper It is a very easy procedure with the printer Follow these steps 16 N 6 7 Be sure the tractor is in the push position if not follow the installation instructions earlier in this chapter Paper guide extension Paper holders Paper guide Paper select lever Install the paper guide in the upright position used for in serting paper To do this hold the paper guide so that the two corner extensions point downward into the printer Slide the guide pins A onto the L shaped channel slot At the same time position the paper guide forward slightly allowing the pins to slip into the vertical channel When installed correctly the paper guide sits in an upright position Change the paper select lever D to the rear single sheet position To use the paper guide simply move the left paper holder to the left as tar as it will go This is the normal position however you can adjust it according to the size of paper you will be using Insert a sheet of paper and adjust the right paper holder to the paper width With the sheet of paper out of the printer turn the printer on The POWER light glows and then flashes to indicate PAPER OUT a piece of paper head in face down between the paper holders as you would load paper in a typewriter Push the paper down gently to be sure it is all the way in Wait a brief time
51. played the function LED next to it will be lit other wise all the LEDs will be off 3 Press the function switch next to the font you require The function LED for that font will go on to show it has been selected if the e ONE previous font was in the same POWER PAPER OUT menu its LED will go out The printer will now use the selected font until you change it again switch off the printer or the font is changed by a software package such as a wordprocessor on the computer If you want to prevent the computer changing the font please refer to the FONT LOCK option under the STYLE menu later in this section Changing The Text Pitch To change the pitch M gio ig 1 Set slide switch SW1 to MODE 2 Move slide switch SW2 to PITCH to display the pitch menu The options are 10 CPI Pica the default 12 CPI Elite 15 CPI and Proportional If you choose Proportional the spac ing between characters is adjusted according to their width giving a pleasing typeset appearance to the text The func tion LED next to the current pitch will be lit and all the others will be off 3 Press the function switch for the pitch you require The func tion LED next to the old pitch will go out and the LED for the new pitch will come on The printer will now use the selected pitch until you change it again switch off the printer or pitch is changed by a software package ON LINE such as a wordprocessor on the computer POWER
52. rinter towards the back The connector is tapered so that you can only connect the cable one way in other words it is impossible to connect it up wrongly and risk damaging your printer or computer Warning Before making any connections make sure that both the computer and the printer are turned off Move the small wire clamps out of the way and fit the cable connector to the connector on the printer The two should fit together with just a slight push With the cable connected press the wire clamps into the notches on the cable socket When fitting the other end to your computer refer to your computer user manual 10 Installing The Power Cable The power cable fits into the socket located at the back of the printer on the right viewed from the back This socket has three prongs so that cable will fit only one way Make sure that power switch is off before installing the power ca ble Push the cable firmly into the socket to make the connection secure The other end should be connected to a standard mains power outlet socket Chapter 2 Paper Handling And Loading Your printer offers great versatility in the kinds of paper you can use and the ways loading and unloading them This chapter discusses the details of these features in the following sections Paper types Installing the tractor unit Setting the paper thickness lever Setting the paper select lever Paper loading summary chart Printing on cont
53. roduct is covered by Citizen s 2 year warranty for manufacturing defects Please note that items regarded as consumables for example ribbons where faults develop due to normal op erational wear are not included To obtain service under this warranty please return the product in its original packaging to your supplier along with your purchase receipt The Citizen 2 year warranty is additional to your normal consumers rights Trademark Acknowledgements Citizen Citizen Watch Co Ltd Japan Citizen Systems Europe GmbH Epson EX FX LQ Seiko Epson Corporation IBM Personal Computer IBM PC IBM Proprinter International Business Machines Corporation Microsoft Windows Microsoft Corporation NEC Nippon Electric Company All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any mean mechanical photocopying recording or otherwise without the prior written permission of Citizen Systems Europe No liability is assumed with respect to the use of the information contained herein While every precaution has been taken in the preparation of this manual Citizen Systems Europe assumes no responsibility for errors or omissions Neither is any liability assumed for any damages resulting from the use of the information contained herein Copyright 1999 Citizen Systems Europe http www citizen europe com User Safety Instructions 1 2 3 10 11 Read all the
54. ses from the push position 4 Lift the tractor out with the metal crossbars 5 Look at the tractor unit and locate the rear set of pins E on the right and left of the unit and the notches A that hold the unit in position On the printer itself locate the front pins B and the half circle notch C 6 Using two hands hold both ends of the tractor unit and position the tractor above the central portion of the printer The tractor feeders that grip the paper will be facing you and the round crossbar will be above the square crossbar 7 Rest the bottom of the spring arms B pin into the half circle notch C Keep the tractor seated while you press downward from the tractor unit The notches extending down wards from the tractor unit A will engage the two forward pins B When correctly installed the tractor unit clicks into place and feels very solidly attached The tractor feeders will be almost vertical 8 Make sure the large paper select lever on the right hand side of the printer is in the forward continuous forms position Setting The Paper Thickness Paper up to 0 007 inches thick will feed smoothly through this printer This allows you to use bond or ledger up to 100 gsm However for thicker papers you will need to adjust the printhead away from the platen For all other papers keep the lever set to the standard position Remembering to make this small adjustment gives you the best printing results Regardless of paper t
55. sheet and align the paper edges before load ing the paper Move the paper loading lever backward pa per pressing position The paper will be pressed by the pressure plates If the printer receives data from the computer it will feed the first sheet of paper to the TOF and start printing automatically ASF Specification Bin stacker capacity Capacity sheets Weight Size B5 A4 Letter Legal B4 60 g m 120 120 120 100 84 90 g m 82 82 82 65 54 Operating Temperature 5 to 35 C No condensing Relative Humidity 30 to 80 Storage Temperature 30 to 65 C No condensing Relative Humidity 5 to 85 Acoustic noise level Paper feeding noise less than 50dB A Changing Between Continuous Forms And Single Sheets Once you have installed the automatic sheet feeder by the procedures above you can alternate between continuous forms and single sheets easily Changing From Single Sheets To Continuous Forms You do not have to remove the sheet feeder when using continuous forms All you need to do is to set the paper select lever to the position Changing From Continuous Forms To Single Sheets You do not have to remove the continu ous forms from the tractors when printing on single sheets You need only carry out the following steps 1 Turn the printer off line If the continuous form paper is in the tear off position press the PARKILOAD key once if it is in the TOF position press the PARK LOAD key twice The paper will retract to
56. t is most suitable for your printer In many situations a printer driver the piece of software specifically designed to allow your computer and printer to communicate is available either with the printer when you purchased it or from the dealer after purchase If you cannot get a driver for your particular software pack age please visit our web site details of which are given at the front of this manual in the section titled For The Latest Information Microsoft Windows Microsoft regularly release new versions of it highly successful Windows operating system Printer drivers for your printer are normally included with the original software supplied by Microsoft and this is the first place you should look for a printer driver for your printer If you cannot find a driver in the original software package you should initially speak to the dealer who supplied you with the printer Alternatively please visit our web site details of which are given at the front of this manual in the section titled For The Latest Information IBM PCs Or Compatibles Most IBM and compatibles now use Windows operating systems as standard Please refer to the section above for more information on using your printer with Windows There are still however a number of other operating systems where printer drivers are not readily available because the software was not designed with this method of printing in mind However it is normally possible to use a
57. that the printer has been switched off Cleaning Dirt and dust are the biggest enemies The print head cover will keep most dirt from the printer mechanism but occasional cleaning to remove paper particles is a good idea To clean the inside of the printer remove the top cover and ribbon as described in Chapter 1 Then use a soft brush to remove lint and dust from the print head area being careful not to damage any of the cables and pulleys Do not dust the circuit board area The outside of the printer case can be cleaned when needed with a damp cloth and non abrasive cleaner Ribbon Cartridge The inked ribbon in the cartridge is a continuous loop and will print several million characters before needing replacement When printed characters begin to appear feint it is time to replace the ribbon cartridge Replacing the ribbon is a simple matter of taking out the old cartridge and replacing it with a new one Before removing the old cartridge always turn off the power and allow the print head to cool as it can be extremely hot Then slide the print head to the left edge to avoid damage to the print head cable See the ribbon installation section in Chapter 1 for details Print Head The print head has a very long life You will know that it needs replacement when printed characters are feint even with a new ribbon cartridge or if you see a feint line through the printed characters To replace the print head start by removing the top cover and th
58. the arrow until the slack is taken up Make sure that the ribbon isn t twisted 6 With the ribbon facing the back of the printer place it in position between the print head and the chrome ribbon guide and on the ribbon cartridge itself Ensure that the ribbon knob is directly over the spindle projecting from the bottom of the printer Gently push the cartridge down until it clips into place In practice it s not quite as difficult as it sounds 7 Move the print head side to side a few times to ensure that the ribbon drops into the guiding grooves in front of the chrome ribbon guide and that it moves smoothly without snagging With the ribbon installed you can reinstall the top cover Connecting To Your Computer Serial Or Parallel Connection Your printer can be connected to your computer by either using the parallel or an optional serial interface The difference is that with a serial connection data is sent to the printer one bit at a time whereas a parallel connection allows several blocks of data to be sent simultaneously The choice depends on the type of computer you own and whether it has other peripheral devices connected to it Most computers are designed for parallel transfer as it is quicker than serial but you can check with your dealer if you wish to be certain Connecting To Your Printer Using A Parallel Cable Connecting the cable to the printer is very simple The parallel interface connector is on the right side of the p
59. the parking position 3 Set the paper select lever to the single sheet position The Colour Kit The colour kit allows you to print in a wide range of colours especially from graphical programs such as Windows You can use it via commercial software or with your own programs You will obviously need a colour ribbon with the colour kit but apart from replacing this ribbon and the usual cleaning and maintenance your colour option should give you reliable and trouble free service The colour kit consists of a colour ribbon cartridge and a mo tor driver colour unit Installing The Colour Kit To install the colour kit simply fol low these steps 1 Turn the printer off and remove the top cover and the black ribbon cartridge 2 Position the colour unit over the compartment at the right hand side of the printer as shown above Notice that the bottom of the colour unit has a slot that looks like an upside down Y 3 Slide the colour unit down to fit the Y over the bar Make sure that the connection is secure 4 Fit the connector pins of the cable into the slot on the edge of the control panel 5 Slide the ribbon roller guide to the centre of the ribbon Position the cartridge as illus trated and fit the roller guide over the print head Note Keep the ribbon taut with the ribbon knob to make this job easier 6 Click the tabs at each end of the ribbon car tridge into the corresponding slots The car tridge should be secure but the w
60. the LF FF button once will feed the paper up by one line Pressing and holding down the LF FF button for about a second will perform a FORM FEED and move the paper to the start of the next page The LF FF key is also used for micro adjustment mode see the VTOP section in Chapter 2 Quiet Save In quiet mode the printing noise level is substantially reduced though print speed will be slower it is operational in ON LINE or OFF LINE mode To switch the printer to quiet mode Quiet mode is enabled or disable by pressing the QUIET SAVE key The printer is in Quiet mode when the LED is illuminated The Save function is used when the printer is in micro adjustment mode see the VTOP section in Chapter 2 Changing The Appearance Of Text The Mode Menu Groups When you set slide switch SW1 to MODE slide switch SW2 becomes free and you can move It to display four different menu groups You can use these to change the way text is printed If the printer is On Line any changes to the appearance of the text will happen only after the printer has printed the current line 23 Changing The Font To change the font COMMAND VUE COMMAND VUE 1 Set slide switch SW1 to MODE 2 Move slide switch SW2 to LQ or LQ DP to display one of the font hd menus LQ will display four letter quality fonts LQ DP will display two letter quality fonts the draft font and the high speed draft font If the current font is in the menu you have dis
61. uch as a wordprocessor to control the appearance of your text you should leave FONT LOCK set OFF QUARTER PRINT sets the printer to print 4 small pages on a sheet This function will not appear on all version of the printer LINE SPACING is used to set the number of lines per inch to 6 the default or 8 27 FORM LENGTH is used to set the size of paper in use The standard options are 6 inches 8 inches 11 inches Letter 11 66 inches A4 12 inches or 14 inches Legal PAGE SKIP is used to make the printer skip over the perforations in continuous paper leaving a half inch margin above and below Most software packages specify that this should be OFF TEXT DIR or NLQ DIR and GRAPHIC DIR specify whether the print head prints when travelling in both directions BI DIR or only one UNI DIR Bi directional printing is faster unidirectional printing can improve the alignment of successive print lines where this is critical for example for graphics AGM MODE Alternate Graphics Mode is only available when IBM emulation is selected the effect is to change all line spacing from the 24 pin values n160 n 180 inch to 9 pin values n 72 n 2 16 inch thus enabling the use of 9 pin graphics on a 24 pin printer SLASH ZERO is used to make the zero character have a cross slash off by default CHARACTER SET for IBM or Epson emulations allows you to select alternative character sets high bit graphics for IBM and ital
62. ull position for optimum printing results Cut sheet labels and rear feed continuous labels make almost a full circle around the platen causing labels to pop off occa sionally Also you should never reverse feed labels through the printer Overhead Transparencies Prepare colour presentations on overhead transparencies using the optional colour kit Best results are obtained with darker colours red black blue violet Only use the recommended dot matrix transparencies Installing The Tractor Unit How you install the tractor unit and load paper into the printer depends on what kind of paper you select The tractor unit has two positions push and pull The tractor unit is mounted in the push position at the factory When installed it fits snugly into the rear of the printer It works by gripping the edges of the continuous paper and pushing it under and around the platen until the paper comes out of the top of the printer With the tractor installed in the pull position paper is pulled through the printer either from the rear of the printer or through the slot in the bottom of the printer Installing The Tractor In The Push Position The printer comes from the factory with the tractor unit installed in the push position These instructions are needed only if someone removed the tractor from your printer or installed it in pull position Figure E shows the positions when removing the tractor unit Figure F shows the positions when insta
63. ult Settings You can reset your printer to its factory default settings by 1 Set the slide switch SW1 to ON LINE 2 Press and hold down the PARK LOAD LF FF and QUIET SAVE buttons until the yellow function LEDs flash 3 Turn the printer off and on again alt defaults are now reset The Buffer Memory The printer s internal memory capacity is known as the buffer This is used to store data sent from the computer before it is printed The computer can then get on with other tasks while the stored data is printed There may be occasions when you need to clear data still in the buffer for example if you decide to stop printing a document before it s finished To clear the buffer memory follow these steps 1 Set slide switch SW1 to the ON LINE position 2 If necessary press the ON LINE switch to take the printer off line 3 Press QUIET function switch and hold it down for about three seconds The function LED will blink three times to show the buffer has been cleared 4 Press the ON LINE switch to return the printer to the on line state Note Using the QUIET switch to clear the printer s buffer does not affect whether the printer is in quiet or normal mode 30 Chapter 4 Setting Up Your Printer Work With Your Software Your printer emulates three different types of printer That is to say it understands three different types of printer language Depending upon the printer that you own you will need to select an emulation tha
64. vice centre to ensure there is no lasting prob lem Remedy Turn power off then back on again Top Cover Open Indicated by LED 1 flashing Characteristic When an error is detected the printer goes OFF LINE Cause When top cover is open Remedy Close top cover Press ON LINE button 36 Chapter 6 Printer Accessories Various options and accessories to improve printing performance and to make your job easier may further enhance your printer These are detailed in this chapter RAM Modules On 24 pin printers you can further increase the versatility of the printer by installing optional RAM modules These are placed in the module slot located in the options compartment at the top right hand side of the printer beneath the top cover To access the compartment slide the cover to the right To install the module position it as shown i e when standing in front of the printer the module label is facing left Push it into the slot until it makes a secure connection and clicks into place Don t force it if it doesn t fit correctly Instead remove the module and try inserting it again The following precautions must be taken when installing and us ing modules Switch the printer power off when removing or installing modules Do not bend the module or touch the connecting area on the back Do riot expose the module to direct sunlight or other temperature sources Ensure that the module is for the correct printer Ther

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