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Cisco Systems SPA 525G Telephone User Manual

1. Park Parks a call at a designated park number The call is active until you unpark it or the caller disconnects See Parking a Call on page 48 Paste Pastes the item you copied into a list or field Pickup Allows you to pick up answer a call that is ringing at another extension See Picking Up a Call on page 47 Play Plays a selected item such as a song or a ringtone Previous Moves to a previous item in a list for example a song in the MP3 Playlist PrivHold Puts a call on hold on an active shared line Redial Brings up the list of recently dialed numbers See Redialing on page 41 Refresh Refreshes the screen Useful after changing a configuration or when you want to update information such as weather Resume Resumes a call that is on hold Save Saves your changes Scan Scans for wireless networks or Bluetooth devices Select Selects the highlighted item on the LCD screen Transfer Performs a call transfer See Transferring Calls on page 40 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 13 Getting Started 1 Using the Keypad and Buttons with Menus Table 2 Cisco SPA 525G Softkey Buttons Button Function Unpark Connects to a parked call See Parking a Call on page 48 View Displays more information about a selected item XferLX Transfers exist
2. Connecting Your Phone to the Wireless Network A NOTE The PC portis not supported in wireless operation The PC portis only supported in a wired operation Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 27 Installing Your Phone 2 Connecting Your Phone to the Computer Network The Cisco SPA 525G phone supports a direct connection to the wireless network Before setting up the wireless network you need to know the wireless security type for your router The Cisco SPA 525G works with the following security types WEP Wired Equivalent Privacy With this type of security you need to enter a 64 or 128 bit key on the phone or a more easily remembered passphrase to generate the key The phone then authenticates with your router to provide a secure connection WPA Wi Fi Protected Access The Cisco SPA 525G supports WPA PSK WPA2 PSK WPA Enterprise and WPA2 Enterprise With this type of security you will at the very minimum be required to enter a password on the phone The phone then authenticates with your router to provide a secure connection Determining Your Wireless Router Security Type If you do not know your wireless router security type you need to log in to the router interface to get this information The steps below are written for a Linksys router but procedures for other routers should be similar STEP 1 Log in to your wireless router s web interface using a web browser Your
3. In the Call Preferences screen scroll to Forward All Number Enter a number to which to forward all calls for example your voice mailbox another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required If you need to enter a URL press Option and choose Input IP before entering the call forwarding information Press Save Forwarding Calls When Your Phone is Busy In the Call Preferences screen scroll to Forward Busy Number Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 44 Using Basic Phone Functions 3 Setting Do Not Disturb STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 Forwarding Calls When You Don t Answer the Phone In the Call Preferences screen scroll to Forward No Ans Number Enter vm for voice mail or a number to which to forward all calls for example another extension or an outside line If forwarding calls to an outside line be sure to enter any access and area codes required Press Save Delaying Call Forwarding When You Don t Answer the Phone In the Call Preferences screen scroll to Forward No Ans Delay Enter the
4. Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 83 Using the Web Interface Configuring Call Forwarding To set Do Not Disturb STEP 1 Login to the web interface STEP 2 In the Voice tab User menu under Supplementary Services locate the Do Not Disturb field STEP 3 Choose Yes to turn on Do Not Disturb STEP 4 Atthe bottom of the page click Submit All Changes Your phone reboots NOTE You can turn off Do Not Disturb from your phone or from the web interface Configuring Call Forwarding STEP 1 Login to the web interface STEP 2 In the Voice tab User menu under Call Forward you can configure the following fields CFWD Setting Enables call forwarding CFWD All Dest Forwards all calls to a single number that you enter CFWD Busy Dest Forwards all calls to another number when the phone is busy Enter the number to which to forward calls CFWD No Ans Dest Forwards calls to another number if there s no answer at your phone Enter the number to which to forward calls CFWD No Ans Delay Number of seconds to delay forwarding calls if there is no answer at your phone Enter the number of seconds to delay STEP 3 At the bottom of the page click Submit All Changes Your phone reboots Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 84 Using the Web Interface 5 Configuring Call Waiting Configuring Call Waiting STEP 1 STEP 2 STEP 3 STEP
5. Press the Setup button Scroll to Speed Dials and press Select For anew speed dial scroll to select an unused speed dial location 2 through 9 You can have up to 8 speed dials location 1 is reserved for voice mail To edit a previously existing speed dial select it Press Edit Enter the name and phone number for the speed dial To select a contact from the Address Book press Option and select Select From Address Book Scroll to choose the contact and press Select Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 64 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone To call one of your configured speed dial numbers choose one of the following options Press the line button that has been configured as a speed dial Opena phone line and press the number for the speed dial then wait a few seconds or press Dial Press the Setup button select Speed Dial choose the number and press Dial Playing MP3 Files on Your Phone NOTE NOTE STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 Your phone contains an audio player that can play mp3 files To play music on your phone you must load the audio files onto a USB memory device not sold with the phone The phone reads the files from the device so the device must remain inserted while playing the files Only MP3 music with no Digital Media Rights protection can be played on the Cisco SPA 525G
6. STEP 5 Leave the New Password and Reenter New Password fields empty STEP 6 Press Save STEP 1 STEP 2 STEP 3 STEP 4 Logging In and Logging Out of Your Phone After you ve set a password you can log in and out of your phone Logging out leaves the phone locked so that no one can access the directory call history user preferences and other features on your phone If you are ina menu for example Directories and are not logged in the system prompts you for your password Enter your password and press Login To log in through the Administration menu Press the Setup button Scroll to Device Administration and press Select Scroll to Login and press Select Enter your password and press Login Accessing Voicemail STEP 1 STEP 2 STEP 3 STEP 4 To access voicemail press the Messages button on your phone Your system administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system If you need to change the number for your voicemail for example if your phone is not part of a Cisco SPA 9000 Voice System and you have external voicemail perform the following steps Press the Setup button Scroll to User Preferences and press Select Scroll to Call Preferences and press Select Scroll to Voice Mail Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 57 Using Basic Phone Functions 3
7. Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Wallpaper Press the Right Arrow key to select an image to use as the wallpaper Use the navigation arrows to choose an image Press Select to choose the image or to preview how the image will look on your phone select the image and press View Press Select to choose the image or use the Previous Next and Back keys Press Save Using Ring Tones STEP 1 STEP 2 STEP 3 Each extension of your phone can have a different ring tone To change a ring tone Press the Setup button Scroll to User Preferences and press Select Scroll to Audio Preferences and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 71 Using Advanced Phone Features 4 Accessing Weather and News on Your Phone STEP 4 STEP 5 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key Scroll through the ring tones and press Play to play the highlighted ring tone Press Select to choose the highlighted ringtone for that extension Accessing Weather and News on Your Phone STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 You can access some pre configured weather and news web services on your IP phone if enabled by your system administrator To access these services Press the Setup button Select W
8. a Press the WPS button on your router b On your phone with Push Button Configuration highlighted press Select Your phone may reboot before the Wi Fi connection is working PIN Configuration a After selecting PIN Configuration on your phone note the PIN displayed b Connect to your router s web interface using a web browser Your computer must be connected to your wireless network Enter the IP address of the wireless router in the browser address bar c If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password d View the Wireless tab or window Locate the Wireless Protected Setup configuration menu Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 31 Installing Your Phone 2 Connecting Your Phone to the Computer Network e Enter the PIN into the field that allows you to setup wireless devices using a PIN f Save your changes g On the Cisco SPA 525G with PIN Configuration highlighted press Select To add the connection as a profile press OK Your phone may reboot before the Wi Fi connection is working Manually Adding a Wireless Profile on the Cisco SPA 525G To add a new wireless network profile STEP 1 Inthe Network Configuration screen ensure Wi Fi is enabled STEP 2 Scroll to Wi Fi Configuration Press the Right Arrow key to enter the Wi Fi Configuration screen STEP 3 Select
9. Accessing Voicemail STEP 5 Enter the number to dial for voicemail For a Cisco SPA 9000 Voice System this is normally vmm For an external system enter the phone number including any digits you must dial to reach an outside line TIP To enter digits press Option and choose Input Num To clear the field of a previous entry press Option and choose Clear STEP 6 Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 58 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G IP phone It contains the following sections Configuring Privacy and Security Features page 60 Creating and Using Speed Dials page 63 Playing MP3 Files on Your Phone page 65 Using the Paging Feature page 68 Customizing Your LCD Screen page 69 Using Ring Tones page 7 1 Accessing Weather and News on Your Phone page 72 Configuring Date and Time Parameters on Your Phone page 74 Using Star Codes page 75 Restarting Your Phone page 77 Viewing Phone Network and Call Information page 77 Viewing the Wireless Connection Status page 79 Advanced Menus for Technical Support Personnel page 80 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 59 Using Advanced Phone Features 4 Configuring Privacy and Security Features Configuring Privacy and Security Features STEP 1 STEP 2 STEP 3 STEP 4 ST
10. rapidly for r then press 9 three times rapidly for y Available characters are shown in the following table Key Character Set 1 1 SA41 abc2ABC def3DEF ghi4GHI jkISJKL oO oO AJ wl bd mno6MNO N paqrs7PQRS tuv8TUV wxyz9WXYZ oO Space 0 gt lt amp _ P Use the delChar softkey button to backspace and delete the last character Use the Option gt Clear softkey button to remove the entire entry Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 15 Getting Started 1 Using Phone Hardware and Accessories Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone To use the speakerphone press the Speaker button the handset can be either on or off hook Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers For the latest supported models contact your reseller Additional information can be found at the manufacturer s websites http www plantronics com http www jabra com Connecting the Headset Each brand and type of headset may require different steps for connection Consult the documentation for your particular headset for more information In general to connect a headset For Bluetooth headsets See the Connecting Bluetooth Headsets section on page 17 For wireles
11. under Supplementary Services locate the Block ANC Setting field STEP 3 Choose yes or no to enable or disable STEP 4 Atthe bottom of the page click Save All Settings Your phone reboots Viewing Call History Lists To view Call History Lists STEP 1 Login to the web interface STEP 2 Choose the Call History tab A window appears with the call history for your phone Select a call history list to show from the drop down list a All Calls All calls placed to and from your phone Placed Calls Shows information for the last 60 numbers dialed from your phone Received Calls Shows information for the last 60 answered calls Missed Calls Shows the last 60 missed calls STEP 3 Optional To add a call from one of these lists to your address book click the Address Book icon under the Add column Edit any information and press Submit All Changes Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 86 Using the Web Interface 5 Creating Speed Dials Creating Speed Dials STEP 1 STEP 2 STEP 3 STEP 4 You can configure up to 8 speed dials Each speed dial can be a phone number IP address or URL To create or edit a speed dial Log in to the web interface Choose the Speed Dials tab Enter the name and number for the speed dial entries you want to create or edit Remember to enter any digits you must dial to reach an outside line Click Submit All Changes C
12. AUX port on the back of the Cisco SPA 525G Connect the other end of the auxiliary cable to this port The Cisco SPA 500S is powered by the auxiliary cable with the Cisco SPA 525G no additional power source is required Cisco Small Business Pro IP Phone SPA 525G User Guide 94 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 5008S SPAS256 235518 AUXIN Cable slot port STEP 11 Attach the appropriate desktop stand to each unit ajiaji ajiaji cisco cisco Cisco Small Business Pro IP Phone SPA 525G User Guide 95 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone Connecting a Second Cisco SPA 500S Attendant Consoles can be connected to a NOTE A maximum of two Cisco SPA 500S i Cisco SPA 525G A maximum of two Cisco SPA 500S attendant consoles can be connected to a Cisco SPA 500 Series IP Phone The instructions in this section are for connecting a second Cisco SPA 5008S If you are not attaching a second Cisco SPA 5008 skip to Configuring the Cisco SPA 500S on page 98 STEP 1 Attach the first Cisco SPA 500S to the IP phone and connect the auxiliary cable as described in the Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone section on pag
13. Cisco SPA 500S and attached Cisco SPA 525G are used with a Broadsoft or Asterisk server see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco com See Appendix A Where to Go From Here for the location of this document Cisco Small Business Pro IP Phone SPA 525G User Guide 98 Using the Cisco SPA 500S Attendant Console 6 Using the Cisco SPA 500S Using the Cisco SPA 500S The functions of Cisco SPA 500S buttons may differ depending on configuration However in general you can Monitor an extension by viewing its color The LED color of a line button gives you information about the line being monitored Green The line is idle Red steady The line is in use Red blinking The line is ringing Orange steady The line is not registered there is a problem with phone connectivity Orange blinking The line is not configured properly Off The line is not configured Transfer a call by pressing the line button on the Cisco SPA 500S when an incoming call is ringing Diala configured extension by pressing the green line button on the Cisco SPA 500S Pick up a call ringing at the extension by pressing the flashing red line button Monitoring the Cisco SPA 500S STEP 1 STEP 2 STEP 3 STEP 4 To view the status of the Cisco SPA 5008S perform the following steps Press the Setup button Scroll to Status and press Select Scroll to Peripheral Sta
14. Components Phone Feature Description 4 LCD Screen Your phone may vary but typically displays Date and time Phone station name Line extensions Softkey options Startup logo screen saver background photo and photo album 5 Line keys Indicates phone line status Your phone may vary but typically when lit Green Line is idle Red steady Line is active or in use Red blinking Line is on hold Orange Line is unregistered cannot be used Flashing Orange The phone is not connected to the network 6 Softkey buttons Press a softkey button to perform the action on the label on the LCD screen above 7 Navigation button Press in each direction to scroll through items on the LCD screen 8 Center Select button Press this button to select the option or menu that is highlighted on the LCD screen 9 Messages button Press to access voice mail must be set up by your phone administrator 10 Hold button Press to place a call on hold 11 Setup button Press to access the phone s configuration menu to configure features and preferences Such as your directory and speed dials access your call history and set up functions such as call forwarding 12 Mute button Press to mute or unmute the phone When the phone is muted the button glows red A flashing red mute button indicates that the phone has no network connectivity Cisco Small Business Pro IP Phone SPA 525G SIP User Guide Gett
15. Guide Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 6 Getting Started 1 Overview of the Cisco SPA 525G IP Phone Overview of the Cisco SPA 525G IP Phone The Cisco SPA 525G IP Phone is a full featured VoIP Voice over Internet Protocol phone that provide voice communication over an IP network It provides traditional features such as call forwarding redialing speed dialing transferring calls conference calling and accessing voice mail Calls can be made or received witha handset headset or speaker The Cisco SPA 525G phone is connected to the network through its Ethernet connection or the built in Wireless G connection If you are using the Wireless G connection a separate power adapter PA 100 is required The Cisco SPA 525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone This option is only available when phone is connected to the network via the wired Ethernet connection Unlike traditional phones the Cisco SPA 525G requires a separate power source Either connect your phone to an Ethernet switch that provides Power over Ethernet PoE or use a Separate power adapter PA 100 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 7 Getting Started Overview of the Cisco SPA 525G IP Phone 1 The Cisco SPA 525G has a 320 x 240 color 3 2 inch LCD screen and provides up to five telephone extensions It provides the fo
16. IP Phone Creating the Playlist The MP3 playlist on the Cisco SPA 525G is limited to 48 songs Connect a USB storage device to your PC Create a directory named mp3 on the USB device and copy the audio files into that directory Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G Press the Setup button Scroll to MP3 Player and press Select Press Add List to create a playlist from the songs on the USB device Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 65 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone STEP 7 Choose songs by choosing one of the following methods Choose individual songs by scrolling to the song you want and pressing the Right Arrow key or the Select button Choose all songs on the USB device by pressing SelectAll You can clear all selected songs by pressing ClearAll STEP 8 After choosing songs the songs will be marked with a check in the box next to the song Press Add to add the selected songs to the playlist Playing Songs In the Playlist scroll to the song you want to begin playing and press Play You have the following controls Stop Stop the song Pressing play will restart song play Previous Move to the previous song in the playlist Next Move to the next song in the playlist Back Move back one screen to the playlist Controlling the Audio Use the Volume button on the
17. Wireless Profile Any previously configured wireless profiles are displayed STEP 4 Doone of the following Scan for available networks See Scanning for Available Networks page 32 Manually add the network See Manually Adding a Network page 33 Scanning for Available Networks NOTE If your router has SSID router name broadcast disabled it may not appear in the list of networks In that case you need to manually add it See Manually Adding a Network page 33 STEP 1 Inthe Wireless Profile screen press Scan STEP 2 Inthe list of available networks scroll to the desired network and click Add to select the highlighted network Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 32 Installing Your Phone 2 Connecting Your Phone to the Computer Network STEP 3 Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key WPA WPA2 Enterprise This type of authentication requires some advanced expertise because it involves setting up a radius server for authentication and in some cases creation of certificates for both the radius server and the phone See You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether
18. a black screen Gray Background Displays a gray screen Black Gray Rotation The screen incrementally cycles from black to gray Picture Rotation The screen rotates through available pictures that your system administrator has made available on the phone Digital Frame Shows the background picture Trigger Interval Enter the number of seconds that the phone remains idle before the screen saver turns on Refresh Interval Enter the number of seconds before the screen saver should refresh if for example you chose a rotation of pictures Press Save Changing the Phone Wallpaper You can change the background picture on your phone to one stored in the phone or to one on a USB memory device attached to the phone Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 70 Using Advanced Phone Features 4 Using Ring Tones STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 If you are going to use a picture from the USB memory device perform the following steps Connect a USB storage device to your PC Create a directory named pictures on the USB device and copy the image files into that directory Image files must be between 30K and 300K in size The phone can only read 45 images from the USB device Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G To change the background picture on your phone
19. have entered or the number that you have highlighted in a list such as the Missed Calls screen Directory Access your personal address book See Using Your Personal Address Book on page 50 DND Do Not Disturb prevents incoming calls from ringing your phone See Setting Do Not Disturb on page 45 Edit Opens an item so that you can edit numbers or letters or enable or disable a feature EditDial Edits a number before dialing End Call Disconnects a call Forward Forwards calls coming to your phone See Forwarding Calls on page 43 GrPickup Allows you to pick up answer a call at that is ringing at another extension in your group See Picking Up a Call on page 47 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 12 Getting Started Understanding Your Phone s Lines and Buttons Table 2 Cisco SPA 525G Softkey Buttons Button Function Hold Places a call on hold See Putting a Call on Hold on page 39 Ignore Ignores an incoming call Join Connects a conference call List In some menus shows a list of configured items for example a list of locations for weather or news Miss Displays the list of missed calls More Access additional softkeys Next Moves to the next item in a list for example a song in the MP3 Playlist Option Enters a sub menu
20. number of seconds to delay forwarding calls if there is no answer at your phone Press Save Stopping Call Forwarding To stop forwarding calls Under Call Forwarding press the Right Arrow key to turn call forwarding Off Press the Save softkey Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message You can also set Do Not Disturb from your PC using the IP Phone Web Interface see the Setting Do Not Disturb section on page 83 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 45 Using Basic Phone Functions 3 Configuring Call Waiting STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 4 To set Do Not Disturb choose one of the following options Press the Do Not Disturb softkey on your phone The LCD screen indicates that Do Not Disturb is turned on for your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb on Press Save To turn off Do Not Disturb choose one of the following options Press the Clr DND softkey on your phone or Press the Setup button and select User Preferences Then Choose Call Preferences Scroll
21. phone to turn the music up or down Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 66 Using Advanced Phone Features 4 Playing MP3 Files on Your Phone STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 To switch the audio destination between the speaker headset and handset press the Up Arrow or Down Arrow key The icon on the left above the song length display shows the audio destination of speaker handset or headset see the following graphic 10 30 08 02 35 i A Happy Song 10 30 08 02 33 u 10 3008 02 33 i me A Happy Song Changing the Left and Right Channel for Stereo Headsets When using a stereo headset inserted into the Cisco SPA 525G you may need to switch the audio left and right channels to hear the correct audio channel in the right or left ear To change the audio Press the Setup button Scroll to User Preferences and press Select Scroll to Audio Preferences and press Select Press the Right Arrow key to set Swap L R Channel to On Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 67 Using Advanced Phone Features 4 Using the Paging Feature Using the Paging Feature NOTE STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Your Cisco SPA 525G can automatically answer pages from other Cisco SPA phones in the Cisco SPA 9000 Voice System When your phone is paged the phone emits a series of beeps and two way audio is establ
22. the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID and password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 34 STEP4 To save asa wireless profile press Save Manually Adding a Network STEP 1 From the Wireless Profile screen press Option and select Add New to manually add the network STEP 2 Optional Press the Right Arrow key under Security Mode to set the security options WEP Wired Equivalent Privacy You must enter the Default Transmit Key Key Type and Length and the keys WPA PSK or WPA2 PSK You must enter the Cipher Type TKIP or AES CCMP and the shared key Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 33 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 3 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 WPA WPA2 Enterprise You must enter the Cipher Type TKIP or AES CCMP and the EAP Type TTLS Enter the anonymous ID choose whether the phone should check for the server certificate choose the TTLS Inner Protocol MSCHV2 MSCHAP PAP CHAP or MD5 and enter the User ID and password LEAP Enter the User ID an
23. to Connect Automatically and press the Right Arrow key to turn to On STEP 6 Press Connect The profile screen displays and a check mark appears next to the headset if the connection was successful Using a Headset with Your IP Phone SPA IP Phone may vary Consult the user documentation for your headset for more information NOTE Steps to use your headset with the To use a wired headset press the Headset button on your phone and dial the number to place a call or press the headset button to answer a ringing call To use anon Bluetooth wireless headset such as Jabra or Plantronics you may need to lift the receiver off hook before speaking or listening through the headset To use a Bluetooth headset make sure your headset is powered on Press the Headset button on your phone or if supported press the Answer button on your Bluetooth headset twice and dial the number to place a call Press the Answer button on your Bluetooth headset to answer a ringing call See the user documentation for your Bluetooth headset for more information Switching Between the Handset Headset Speakerphone During a Call Any of these audio devices can be used during a call Only one device can be used at a time The handset can be on the hook when using the speakerphone or headset function Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 18 Getting Started 1 Using Phone Hardware and Accessories To switch fr
24. www cisco com go marketplace Cisco Small Business Pro IP Phone SPA 525G User Guide 101
25. 4 Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off Log in to the web interface In the Voice tab User menu under Supplementary Services locate the CW Setting field Choose yes or no to enable or disable At the bottom of the page click Save All Settings Your phone reboots Blocking Caller ID STEP 1 STEP 2 STEP 3 STEP 4 You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID Log in to the web interface In the Voice tab User menu under Supplementary Services locate the Block CID Setting field Choose yes or no to enable or disable At the bottom of the page click Save All Settings Your phone reboots Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 85 Using the Web Interface 5 Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message To block anonymous calls STEP 1 Login to the web interface STEP 2 Inthe Voice tab User menu
26. 6 STEP 7 You can use a Bluetooth headset with your phone and configure it from the web interface Log in to the web interface Choose the Bluetooth Configuration tab Ensure Bluetooth Device is set to On To scan for your headset click Search Bluetooth Device If found your device appears in the Bluetooth Device List Click the name for your device Enter your PIN and press Submit All Changes Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 88 Using the Web Interface Upgrading Firmware Upgrading Firmware STEP 1 STEP 2 STEP 3 STEP 4 an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary IMPORTANT If you are using your phone with Before upgrading your firmware you need to download the latest version from http www cisco com go smallbiz Unzip the file to your PC Log in to the web interface Choose the Firmware Upgrade tab Click Firmware Upgrade Window Browse to select the firmware file from your PC Click Submit The firmware is installed and your phone reboots Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 89 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your Cisco SPA 525G IP Phon
27. Apafi CISCO Cisco Small Business Pro SPA 500 Series IP Phones Model SPA 525G FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is sub
28. EP 5 STEP 1 STEP 2 STEP 3 You can also configure these features using your PC and the IP Phone Web Interface See Blocking Caller ID on page 85 and the Blocking Anonymous Calls on page 86 Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call To block Caller ID Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Block Caller ID and press the Right Arrow key to choose On Press Save Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone For example if a caller set his phone to not display Caller ID the call is considered anonymous These callers receive a busy signal or message when calling your phone if anonymous calls are blocked To block anonymous calls Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 60 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 4 STEP 5 NOTE STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 Scroll to Block Anonym Call and press the Right Arrow key to choose On Press Save Using Secure Call With the secure call feature the active call is encrypted so that others cannot eavesdrop Before en
29. EP 7 Press Save to save the profile Verifying Phone Startup After receiving power and network connectivity the phone executes a boot up sequence During this sequence the display shows the Cisco logo All of the lights on the phone will flash After the sequence which should take about five seconds the phone will display the standard menu for the phone The date name and number of the phone appear on the top line of the LCD screen At the bottom of the LCD screen softkeys appear over their associated soft buttons If the phone does not display this screen confirm your installation and connections If these are correct try unplugging the phone and plugging it back in again If you still don t see the display then contact your Phone Administrator or Internet Telephony Service Provider ITSP Upgrading Your Phone s Firmware Your phone ships with pre installed firmware However later firmware versions may be available that add features and fix problems with your phone You may need to upgrade your phone to the latest firmware for ideal performance an Internet Telephony Service Provider s system do not upgrade your phone s firmware without consulting your service provider Your provider may automatically upgrade your phones without any action on your part necessary IMPORTANT If you are using your phone with Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 35 Installing Your Phone 2 Upgrading You
30. Function Add Adds a new item for example a new directory entry AddList Creates a list for example of MP3 files to play Alpha Press to enter alphabetic characters in a data entry field Answer Answers an incoming call Back Returns you to the previous screen Barge Press to interrupt a call on a shared extension Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 11 Getting Started Understanding Your Phone s Lines and Buttons Table 2 Cisco SPA 525G Softkey Buttons Button Function BXfer Performs a blind call transfer See Performing an Unattended Blind Transfer on page 41 Call Rtn Returns the last missed call by dialing the number that called you See Viewing and Returning Missed Calls on page 42 Clear Deletes an entire text number field Clr DND Clears Do Not Disturb Clr Fwd Clears Call Forward Conf Initiates a conference call See Placing a Three Way Conference Call on page 49 ConfLx Conferences existing active calls on the phone together Connect Connects to the selected item for example to the wireless network or Bluetooth device Copy Copies the selected item for example a contact in the Address Book delChar Deletes the last number or letter Delete Deletes an entire item for example a number from the Call History list Dial Dials the string of numbers that you
31. SIP User Guide 48 Using Basic Phone Functions 3 Placing a Three Way Conference Call STEP 1 STEP 2 STEP 3 STEP 4 To view a list of parked calls and unpark from the list Press the Setup button Select Status Scroll to Call Park Status and press Select Choose the parked call you want to retrieve and press Unpark Placing a Three Way Conference Call STEP 1 STEP 2 STEP 3 STEP 1 STEP 2 To initiate a conference call Press the Conf button during an active call The first call is placed on hold a second line is opened and you hear a dial tone Dial the second person s telephone number Press the Conf button again All three parties are connected in the conference call When you hang up the other two parties are disconnected To keep the other parties in a call but disconnect yourself from the call press Join To conference two active calls on your phone On one of the active calls press ConfLx If you have two active lines the calls are conferenced If you have more than two active lines you must scroll to choose the line you want to conference in Press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 49 Using Basic Phone Functions 3 Using the Phone Directories Using the Phone Directories The Cisco SPA 525G IP phone provides several different types of phone directories depending on the phone model and what the system administrator has se
32. abling Secure Call ask your system administrator if Secure Call is available Your phone must be part of a Cisco SPA 9000 Voice Network and your service provider must install a mini certificate to enable this feature To use secure call Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Secure Call and press the Right Arrow key to choose On Press Save When you dial you will hear a tone before the call Enabling Dial Assistance If you enable dial assistance when you place calls the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists To enable dial assistance Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 61 Using Advanced Phone Features 4 Configuring Privacy and Security Features STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 STEP 8 STEP 9 Scroll to Dial Assist and press the Right Arrow key to choose On Press Save If dial assistance is enabled after beginning to dial you can use the navigation button to scroll down highlight a phone number on the LCD screen and press Dial to complete the call Connecting to a Virtual Private Network VPN Your phone administrator can set up a VPN that allows you to use your phone at an offsite
33. all See Parking a Call page 48 66 Activate Call Back Causes the Cisco SPA 525G to repeatedly dial a busy number until the called party rings or answers 69 Calls the last number that called your phone 72 Activate Call Forward All See Forwarding Calls page 43 73 Deactivate Call Forward All See Forwarding Calls page 43 77 Activate anonymous call blocking See Blocking Anonymous Calls page 60 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 75 Using Advanced Phone Features Using Star Codes Code Definition 86 Deactivate Call Back 87 Deactivate anonymous call blocking See Blocking Anonymous Calls page 60 90 Activate Call Forward Busy See Forwarding Calls page 43 91 Deactivate Call Forward Busy See Forwarding Calls page 43 92 Activate Call Forward No Answer See Forwarding Calls page 43 93 Deactivate Call Forward No Answer See Forwarding Calls page 43 96 Page an extension See Paging Another Phone page 68 01729 Configure the phone to prefer the G729 codec for all calls 02729 Force the phone to prefer the G729 codec for all calls 017110 Configure the phone to prefer the G7 11u codec for all calls 017111 Configure the phone to prefer the G7 11a codec for all calls 027110 Force the phone to use the G71 1u codec for all calls 027111 Force the phon
34. are connected to the VPN Press the Setup button Scroll to Status and press Select Scroll to VPN Status and press Select Creating and Using Speed Dials You can configure different types of speed dials You can assigned unused line buttons on your phone to act as a speed dial Depending on how your extensions are configured you can have up to 4 speed dials on the line buttons You can create speed dials assigned to a number that when pressed on the keypad dials the number assigned to it You can have up to 8 of these speed dials Each speed dial can be a phone number IP address or URL You can create and edit speed dials on the phone or by using your PC and the IP Phone Web Interface See Creating Speed Dials on page 87 for web instructions Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 63 Using Advanced Phone Features 4 Creating and Using Speed Dials STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 TIP STEP 6 Creating Speed Dials on Unused Line Buttons Press the unused line button and hold down for three seconds The Define Speed Dial window displays Enter the name for the speed dial Press the Down Arrow key to reach the phone number field Enter the phone number and press Save After creating the speed dial it displays next to the line button Press the line button to use the speed dial Creating Numerical Speed Dials
35. ave plugged in an Ethernet cable to connect the phone to the wired network remove it and reboot the phone If an Ethernet connection is present on the phone it is used instead of the Wi Fi connection STEP 2 Press the Setup button on your phone STEP 3 Scroll to Network Configuration and press Select STEP 4 Inthe Wi Fi field press the Left or Right Arrow key to turn Wi Fi On Press the Save softkey Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 30 Installing Your Phone Connecting Your Phone to the Computer Network 2 STEP 5 STEP 1 STEP 2 Scroll to Wi Fi Configuration and press the Right Arrow key Choose one of the following options Wireless Profile Use this option to add a new wireless profile either manually or by scanning for available networks edit an existing wireless profile or connect to a previously configured network See Manually Adding a Wireless Profile on the Cisco SPA 525G page 32 a Wi Fi Protected Setup If your wireless router supports Wi Fi Protected Setup use this method to set up your wireless connection See Using Wi Fi Protected Setup with the Cisco SPA 525G page 31 Using Wi Fi Protected Setup with the Cisco SPA 525G If your router has a WPS button you can use Wi Fi Protected Setup to add a new wireless network profile O In the Wireless Configuration window select Wi Fi Protected Setup Choose one of the following options Push Button Configuration
36. co Small Business Pro IP Phone SPA 525G User Guide 97 Using the Cisco SPA 500S Attendant Console 6 Configuring the Cisco SPA 500S Configuring the Cisco SPA 500S The Cisco SPA 500S can be configured to easily access other phone lines in the system For example buttons on the Cisco SPA 500S can be configured to monitor another extension speed dial a number transfer calls to another extension and more NOTE The options available on the Cisco SPA 500S depend on the phone system configuration Your phone system might not provide all of the features mentioned in this document Configuration of the Cisco SPA 500S and assignment of the line buttons is performed by the system administrator and is not described in this document To configure the Cisco SPA 5008S Ifthe Cisco SPA 500S and attached Cisco SPA 525G are part of a Cisco SPA 9000 Voice System we recommend that you use the Cisco SPA 9000 Setup Wizard For instructions on using the Setup Wizard see the System Configuration Using the SPA 9000 Setup Wizard document on Cisco com See Appendix A Where to Go From Here for the location of this document f you want to manually configure the Cisco SPA 500S using the web user interface for the Cisco SPA 525G to which the Cisco SPA 500S is attached see the Cisco SPA 500 Series and Wireless IP Phone Administration Guide on Cisco com See Appendix A Where to Go From Here for the location of this document Ifthe
37. computer must be connected to your wireless network Enter the IP address of the wireless router in the browser toolbar STEP 2 If required enter the user name and password By default Linksys routers typically use admin for the user name and admin for the password STEP 3 View the Wireless tab or window Note the network name SSID and the type of security WEP WPA Personal or WPA2 Personal If your router is using WEP note the following WEP encryption 64 bit or 128 bit You need to choose this later Default transmit key or TX key The default key of the 4 that the router transmits to authenticate This value will be 1 2 3 or 4 Passphrase and keys You choose one of two methods to enter the WEP key You either directly enter the WEP key or enter a more simple passphrase to generate the WEP key Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 28 Installing Your Phone Connecting Your Phone to the Computer Network The following example shows WEP information for a Linksys WRV200 router LINKSYS A Division of Cisco Systems Inc Firmware Version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Administration Status Basic Wireless Settings I Wireless Security I Wireless Network Access Advanced Wireless Settings WDS urity Select SSID linksys g v pports eight different tyt Security Mode WEP v Allow PCs on t
38. creen Preferences and press Select Scroll to Display Brightness The default contrast is 15 Enter a number between 1 lowest and 15 greatest to change the contrast Press Save Setting the Screen Backlight Timer You can set a timer for your screen so that your LCD screen becomes dark after a specified time when the phone is idle Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select Scroll to Backlight Press the Right Arrow key to choose On which means that the darkening feature is enabled Scroll to Backlight Timer Enter the number of seconds before the display should shut off after the phone is idle Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 69 Using Advanced Phone Features 4 Customizing Your LCD Screen STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 Configuring the Phone Screen Saver You can enable your phone s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins To configure your screen saver Press the Setup button Scroll to User Preferences and press Select Scroll to Screen Preferences and press Select With Screen Saver highlighted press the Right Arrow key to choose On Scroll to Screen Saver Settings and press the Right Arrow key to choose the settings Screen Saver Type Choose from Black Background Displays
39. d Cisco SPA 500S face down STEP 2 Align the screw hole in the Cisco SPA 525G with one of the holes on the attachment arm STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G Peg holes IP phone jaauss a screw hole ahali cisco 5PAS256 CON IP Phone a ans 235515 Cisco Small Business Pro IP Phone SPA 525G User Guide 92 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone STEP 4 Using an attachment arm screw secure the attachment arm to the Cisco SPA 525G STEP 5 Align the right screw hole in the Cisco SPA 5008S with the unused hole on the attachment arm STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 5008S Peg holes lt 4 500S right screw hole 235516 Cisco Small Business Pro IP Phone SPA 525G User Guide 93 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone STEP 7 Using an attachment arm screw secure the attachment arm to the Cisco SPA 5008S Attachment arm screws mm py 235517 a CAUTION Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 5008S STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S Connect one end of the auxiliary cable to this port STEP 9 Locate the
40. d password TLS Enter the User ID choose whether the phone should check for the server certificate enter the User ID and configure the Root certificate and User certificate see the Uploading Security Certificates to the Phone section on page 34 To save as a wireless profile press Save Uploading Security Certificates to the Phone If you are using some types of wireless security for example WPA2 Enterprise you will need to upload security certificates to the phone Certificates must be in the following format Root certificate DER encoded binary x 509 CER User certificate Personal Information Exchange PKCS 12 PFX Connect a USB storage device to your PC Create a directory named ca on the USB device and copy the certificate files into that directory Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G After creating a wireless profile in the Profile screen press the Right Arrow key under Security Mode to set the security options WPA Enterprise or WPA2 Enterprise Scroll to Root Certificate and press the Right Arrow key All files in the ca folder are displayed Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 34 Installing Your Phone 2 Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install for example the root certificate Press the Select softkey ST
41. e Afiafi CISCO CIS Figure 1 Cisco SPA 500S Attendant Console Cisco Small Business Pro IP Phone SPA 525G User Guide 90 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone The Cisco SPA 500S is a 32 button attendant console for the Cisco SPA 500 Series IP Phones providing 32 three color red green and orange programmable LEDS with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring The Cisco SPA 500S attaches to the Cisco SPA 525G with the attachment arm provided It obtains power directly from the Cisco SPA 525G and does not require a separate power supply Two Cisco SPA 500S units can be attached to a single Cisco SPA 525G to monitor a total of 64 separate lines Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone To connect the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP phone you need the following AN Cisco SPA 500S Attendant Console Attachment Arm Two 2 Attachment Arm Screws Auxiliary Interconnect Cable Stand CAUTION Power off the Cisco SPA 525G before attaching or detaching the Cisco SPA 5008S Cisco Small Business Pro IP Phone SPA 525G User Guide 91 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone Connecting a Single Cisco SPA 500S STEP 1 Turn both the Cisco SPA 525G an
42. e article Press Prev or Next to go to other articles in the news category Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 73 Using Advanced Phone Features 4 Configuring Date and Time Parameters on Your Phone Configuring Date and Time Parameters on Your Phone STEP 1 STEP 2 STEP 3 STEP 4 A The date and time for your phone normally come from the phone server However if you need to change some date and time parameters you can follow these steps Press the Setup button Scroll to Device Administration and press Select Scroll to Date Time and press Select Scroll to the date and time setting that you want to change Time Zone Adds or subtracts hours to Greenwich Mean Time or Western European Time Press the Right Arrow key to change the time zone Press Save Daylight Saving Adjusts the time on your phone at the twice yearly adjustment intervals for Daylight Saving Time Press the Right Arrow key to turn Daylight Saving Time to On or Off Automatic Mode Configures your phone to receive the time and date from the phone server Press the Right Arrow key to turn automatic mode to On or Off Press Save NTP Server 1 and NTP Server 2 Configures your phone to receive the time and date from a Network Time Protocol server Enter the name or the IP address of the server and press Save Set Current Time Manually Press the Right Arrow key to choose the date and time Use the Right Arrow key
43. e 91 STEP 2 Align the left screw hole in the first Cisco SPA 500S with one of the holes on the attachment arm 500S left screw hole 235520 STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 5008S Cisco Small Business Pro IP Phone SPA 525G User Guide 96 Using the Cisco SPA 500S Attendant Console 6 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone STEP 4 STEP 5 STEP 6 A CAUTION STEP 7 STEP 8 STEP 9 Using the attachment arm screw secure the attachment arm to the first Cisco SPA 5008S Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 5008S Using the attachment arm screw secure the attachment arm to the second Cisco SPA 500S Do not plug a telephone line cord into the AUX port Use only the auxiliary cable provided with the Cisco SPA 5008S Locate the AUX OUT port on the back of the first Cisco SPA 500S Connect one end of the auxiliary cable to this port Locate the AUX IN port on the back of the second Cisco SPA 500S Connect the other end of the auxiliary cable to this port Route the auxiliary cable inside the cable slot The Cisco SPA 5008S is powered by the auxiliary cable with the Cisco SPA 525G no additional power source is required Screw holes Peg holes Peg holes Cable AUX OUT slot port 235522 STEP 10 Attach the appropriate desktop stands to each unit Cis
44. e Cisco SPA 525G IP Phone 7 Caring for Your Phone 8 Understanding Your Phone s Lines and Buttons 9 Phone Components 9 Softkey Buttons 11 Using the Keypad and Buttons with Menus 14 Using Keypad Shortcuts 14 Using the Navigation Button 14 Entering Numbers and Text in Fields 15 Using Phone Hardware and Accessories 16 Using the Speakerphone 16 Using Wired and Wireless Headsets 16 Connecting the Headset 16 Connecting Bluetooth Headsets 17 Using a Headset with Your IP Phone 18 Switching Between the Handset Headset Speakerphone During a Call 18 Chapter 2 Installing Your Phone 20 Before You Begin 21 Connecting the Handset 21 Optional Attaching the Desk Stand 23 Optional Mounting the Phone to the Wall 24 Connecting Your Phone s Power 26 Cisco Small Business Pro IP Phone SPA 525G SIP 1 Contents Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired Network Connecting Your Phone to the Wireless Network Determining Your Wireless Router Security Type Using Wi Fi Protected Setup with the Cisco SPA 525G Manually Adding a Wireless Profile on the Cisco SPA 525G Uploading Security Certificates to the Phone Verifying Phone Startup Upgrading Your Phone s Firmware Chapter 3 Using Basic Phone Functions Placing or Answering a Call Using Dial Assistance Adjusting Call Volume and Muting Adjusting Call Volume Using Mute Putting a Call on Hold Resuming a Call Ending a Call Transferring Call
45. e of the following Press the center Select button to choose the contact and edit the numbers in the entry Use the delChar key to delete numbers individually or press Option and choose Clear to delete all numbers and start over Press Save when finished Using the Corporate Directory Service Provider or corporate network setup you may not have a corporate directory available to you NOTE Depending on your Internet Telephony To use the corporate directory Press the Setup button and select Directories Scroll to the Corporate Directory you want to view and press Select To use the Lightweight Directory Access Protocol LDAP directory Press the Setup button and select Directories Scroll to the LDAP Directory and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 53 Using Basic Phone Functions 3 Using the Call History Lists STEP 3 Choose the type of search to perform and press Select Simple Search Enter a last name and press Search A first name may be required if too many results are found for the last name Advanced Search The fields available in advanced search depend on your system configuration Enter information into the fields and press Search STEP 4 Inthe results press Dial to dial the contact or choose one of the other options Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface S
46. e to use the G71 1a codec for all calls 0172632 Configure the phone to prefer the G726r32 codec for all calls 0272632 Configure the phone to force the G726r32 codec for all calls Requires that your Cisco SPA 525G phone be part of a Cisco SPA 9000 Voice System network Requires that the paged extension be part of a Cisco SPA 9000 Voice System network Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 76 Using Advanced Phone Features 4 Restarting Your Phone Restarting Your Phone STEP 1 STEP 2 STEP 3 Occasionally you may need to restart your phone if the screen locks up To restart your phone Press the Setup button Scroll to Device Administration and press Select Scroll to Restart and press Select Viewing Phone Network and Call Information STEP 1 STEP 2 STEP 3 The Cisco SPA 525G provides menus to view information about your phone Viewing Phone Information To view information about your phone Press the Setup button Scroll to Status and press Select Select Product Information You can view the following information Product Name Serial Number MAC Hardware Address Software Version Hardware Version Certificate Customization Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 77 Using Advanced Phone Features Viewing Phone Network and Call Information Viewing Network Information To view net
47. eb Applications Select the type of service Accessing Weather Information You can view weather information for a maximum of three cities To add a city In the Web Applications screen select Weather Press Add Enter the city name or zip code and press Search Select the city from the list of results and press Add To view a city In the Web Applications screen select Weather Weather information for the first entry in the list of cities is displayed To view other cities on the list press List and select the city Then press View Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 72 Using Advanced Phone Features 4 Accessing Weather and News on Your Phone A TIP STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 STEP 4 Press Refresh to update weather information when viewing the weather screen To edit the list of cities In the Web Applications screen select Weather To move entries up or down in the list or delete an entry select the city you want to move press Option and choose Move Up Move Down or Delete Accessing News In the Web Applications screen select News Scroll to select the type of news you want to view Local World Finance Sports Politics Press Select to bring up the list of articles and use the Up and Down Arrow keys to scroll through them Press View to read an article using the Down Arrow key to scroll through th
48. ee the Viewing Call History Lists section on page 86 Viewing the Call History Lists To view the Call History lists STEP 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Select the Call History list you want to view Available Call History lists are All Calls Shows all calls placed received and missed on the phone Missed Calls Shows the last 60 missed calls Received Calls Shows the caller ID of the last 60 answered calls Placed Calls Shows all calls placed from the phone STEP 4 Press Select to view the list Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 54 Using Basic Phone Functions 3 Using the Call History Lists Deleting a Call History List STEP 1 Press the Setup button STEP 2 Scroll to Call History and press Select STEP 3 Scroll to the Call History list you want to delete STEP 4 Press Option and select Delete List STEP 5 Press OK to delete the list Calling from the Call History Lists To dial a number from one of the Call History lists STEP 1 Choose the call STEP 2 Press Dial NOTE If the call was from a long distance number you may have to edit the call before dialing it Press the EditDial button to edit the call and use the softkey buttons and keypad to edit the number Deleting an Entry from the Call History Lists STEP 1 Inthe call history list choose the call STEP 2 Press Option and s
49. elect Delete Entry STEP 3 Press OK Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 55 Using Basic Phone Functions 3 Setting or Changing a Phone Password STEP 1 STEP 2 STEP 3 STEP 4 Saving a Call History List Number to Your Directory In the call history list choose the call Press Option and select Add to Address Book Press Select The Address Book entry screen appears Edit the information if desired and press Save again The entry is added to your directory Setting or Changing a Phone Password STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 STEP 7 STEP 1 STEP 2 STEP 3 STEP 4 You can set or change the password for your phone to prevent unauthorized use To set a password for your phone Press the Setup button Scroll to Device Administration and press Select Select Set Password Enter your old password leave blank if you have never set a password Press the Down Arrow key to go to New Password Enter your new numeric password Press the Down Arrow key to go to Re enter New Password Reenter the same password Press Save To delete a password Press the Setup button Scroll to Device Administration and press Select Select Set Password Enter your old password Press the Down Arrow key to go to New Password Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 56 Using Basic Phone Functions 3 Accessing Voicemail
50. ete the entry from the Missed Calls list Delete List Delete all entries from the Missed Calls list Add to Address Book Add the entry to your personal address book Turning the Missed Calls Shortcut On and Off STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 This option controls the Missed Call notification that appears on your LCD screen when you miss a call To access this option Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Miss Call Shortcut Press the Right Arrow key to turn the feature on and press the Save softkey Forwarding Calls STEP 1 STEP 2 You can forward all calls forward calls when the phone is busy or forward calls when there is no answer You can also set call forwarding options from your PC using the IP Phone Web Interface see the Configuring Call Forwarding section on page 84 To forward calls Press the Setup button Scroll to User Preferences and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 43 Using Basic Phone Functions 3 Forwarding Calls STEP 3 STEP 4 STEP 1 STEP 2 TIP STEP 3 STEP 1 STEP 2 STEP 3 Select Call Preferences Under Call Forwarding press the Right Arrow key to turn call forwarding on and press the Save softkey See the following sections for information on the types of call forwarding Forwarding Calls to a Single Number
51. ewing the Wireless Connection Status If you have set up your wireless connection described in Connecting Your Phone to the Wireless Network section on page 27 you can view the status of your wireless connection STEP 1 Press the Setup button STEP 2 Scroll to Network Configuration and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 79 Using Advanced Phone Features 4 Advanced Menus for Technical Support Personnel STEP 3 Select Wi Fi Configuration and press the Right Arrow key STEP 4 Scroll to Wireless Status and press Select The status SSID name and signal strength are displayed Press Detail for more information Advanced Menus for Technical Support Personnel A CAUTION These menus are used to configure and troubleshoot your phone and the phone network You should not change these settings or perform these actions unless directed to do so by your Administrator Settings Menu Network Configuration Connection Type Static IP Address Settings CDP VLAN VLAN ID Multicast Address Device Administration Factory Reset Custom Reset Profile Rule Call Control Settings Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 80 Using the Web Interface The Cisco SPA 525G provides a web interface to the phone that allows you to configure some features of your phone using a web browser This chapter contains the following sections Configu
52. he same f wireless network name Enabled v SSID to see each other Authentication Type Open System Default Transmit Key 1 O2 O3 O4 WEP Encryption 64 bits 10 hex digits Passphrase linksys_secure Generate Key 1 4EAADF53EB Key 2 BA36EB7E33 Key 3 7E4B05E4CD Key 4 729664F636 189991 If your router is using WPA note the WPA shared key or passphrase that you need to enter later Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 29 Installing Your Phone 2 Connecting Your Phone to the Computer Network The following example shows WPA information for a Linksys WRT160N router LINKSYS A Division of Cisco Systems Inc Firmware version 1 0 29 Wireless G VPH Router with RangeBooster WRV200 Wireless Setup Wireless Firewall VPH Qos Administration Status Basic Wireless Settings Wireless Security Wireless Network Access Advanced Wireless Settings Wireless Security Select SSID linksys q The router supports diffe ypes a Security Mode W PA Personal w Allow PCs on the same nen wireless network name Enabled v SSID to see each other WPA Algorithm TKP i amnise Mixed m for Wired Shared Secret alent Privacy while RADIUS stands for Key Renewal 3600 seconds Remote Authentication Dial In User Service More Cisco Systems 189992 To set up the Cisco SPA 525G wireless connection STEP 1_ If you h
53. ing Started Understanding Your Phone s Lines and Buttons 1 Table 1 IP Phone Components Phone Feature Description 13 Volume button Press to increase the volume and press to lower the volume of the handset headset speaker when the handset is off hook or ringer when the handset is on hook 14 Headset button Press to turn the headset on or off When the headset is on the button glows green 15 Speaker button Press to turn the speaker on or off When the speaker is on the button glows green 16 Keypad Press keys to dial phone numbers enter letters and choose menu items Softkey Buttons The phone displays four softkey buttons at a time on the LCD screen Different softkey buttons display depending on the phone screen or menu that is shown Press the Right Arrow or Left Arrow keys to see additional softkeys The following table shows some of the typical Cisco SPA 525G softkey buttons that are available in alphabetical order You may not have all of these softkey buttons on your phone and you may have additional buttons that are not listed here For example your phone administrator may also provide custom softkey buttons on your phone such as buttons that provide a speed dial to a company number or that access a specialized program that runs on your phone Contact your phone administrator for more information Table 2 Cisco SPA 525G Softkey Buttons Button
54. ing active calls on the phone Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub menu item For example to reach the Call History menu press the Setup button and press 2 10 23 08 06 56 A o amp Thformation and senings Directories Call History Speed Dials MP3 Player Web Applications User Preferences Network Configuration Select NOTE Menus and options can change depending on the software release Using the Navigation Button Use the navigation button to scroll up or down through the menu items and then press the Select softkey button or the center Select button to choose the highlighted item Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 14 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and or softkey buttons In general the following guidelines apply Use the keypad to enter numbers and characters pressing the key multiple times to select the correct number or letter Press the number key multiple times to move to a different letter under that number For example to enter Mary you would press 6 five times rapidly and then pause for M press 2 and then pause for A press 7 three times
55. ings for your address book To enter a new contact into the address book In the Personal Address Book tab click Add Personal Address Entry Enter the name office number home number or mobile number and ring tone for the new contact Click Submit All Changes The contact is added to your address book Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 82 Using the Web Interface 5 Setting Do Not Disturb STEP 4 Optional To add the contact to a speed dial a Click the Phone icon under Speed Dials b Choose the phone office home or mobile that you want to add as a speed dial c Choose the speed dial position to assign the contact d Press Confirm To remove a contact from the address book STEP 1 Inthe Personal Address Book tab check the box next to the contacts you want to remove To select all contacts check the box at the top of the column STEP 2 Press Remove STEP 3 Press OK The contacts are removed from your address book To edit a contact s information STEP 1 Inthe Personal Address Book tab click the Edit icon in the row for that contact STEP 2 Enter the information and press Submit All Changes Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone If you have voice mail configured incoming callers immediately reach voice mail If voice mail is not configured callers hear a busy signal or message
56. ished between your phone and the phone that called you You do not have to accept the page Your phone must be part of a Cisco SPA 9000 Voice Network to use this feature Paging Another Phone To page another phone dial 96 plus the extension of the phone you are paging If the phone you are paging is not set up to auto answer pages the call will ring asa normal voice call Paging a Group of Phones Your phone administrator can configure a group of phones that you can page simultaneously Each paging group has a number associated with it Your administrator must give you the number of the groups that are configured To page this group dial 96 plus the number of the paging group Configuring Auto Answer To configure your phone to auto answer pages Press the Setup button Scroll to User Preferences and press Select Select Call Preferences Scroll to Auto Answer Page Press the Right Arrow key to choose On Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 68 Using Advanced Phone Features 4 Customizing Your LCD Screen Customizing Your LCD Screen STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 You can customize your LCD screen in the ways described below Changing the LCD Screen Contrast To adjust the contrast of the LCD screen Press the Setup button Scroll to User Preferences and press Select Scroll to S
57. ject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CCDE CCENT CCSI Cisco Eos Cisco HealthPresence Cisco IronPort the Cisco logo Cisco Nurse Connect Cisco Pulse Cisco SensorBase Cisco StackPower Cisco StadiumVision Cisco TelePresence Cisco Unified Computing System Cisco WebEx DCE Flip Channels Flip for Good Flip Mino Flipshare Design Flip Ultra Flip Video Flip Video Design Instant Broadband and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn Cisco Capital Cisco Capital Design Cisco Financed Stylized Cisco Store Flip Gift Card and One Million Acts of Green are service marks and Access Registrar Aironet AllTouch AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Lumin Cisco Nexus Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation Continuum EtherFast EtherSwitch Event Center Explorer Follow Me Browsing GainMaker iLYNX IOS iPhone IronPort the IronPort logo Laser Link LightStream Linksys MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy PCNow PIX PowerKEY PowerPanels PowerTV PowerTV Design Po
58. llowing hardware features 2 Ethernet 10 100 Mbps ports 802 3af Power over Ethernet support USB 2 0 host port for connecting a USB memory device to play MP3 music files AUX port to attach a Cisco SPA 500S attendant console Bluetooth capability for headset support 2 5mm stereo earphone jack for headset Wireless G client support Kensington security slot support Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat sun cold or water To clean the equipment use a slightly moistened paper or cloth towel Do not spray or pour cleaning solution directly onto the hardware unit Cisco Small Business Pro IP Phone SPA 525G SIP User Guide Getting Started Understanding Your Phone s Lines and Buttons Understanding Your Phone s Lines and Buttons Use the following graphic and table to identify the parts of your phone Phone Components Figure1 Cisco SPA 525G Phone Components Table 1 IP Phone Components Phone Feature Description 1 Handset Pick up to answer or place calls 2 Speaker Speaker for phone 3 Message Waiting When lit Indicator x Red You have a new voice mail message Flashing Red You have an incoming call Cisco Small Business Pro IP Phone SPA 525G SIP User Guide Getting Started Understanding Your Phone s Lines and Buttons Table 1 IP Phone
59. location to securely connect to the company phone network over the Internet You will need to get from your phone administrator the IP address of the VPN your username and password To configure your phone for use with a VPN Press the Setup button Scroll to Network Configuration and press Select Scroll to VPN and press the Right Arrow key Enter the IP address of the VPN server You need to get this information from your phone administrator Press the Down Arrow key to enter your user name Press the Down Arrow key to enter your password Press the Down Arrow key to enter the tunnel group typically not required Optional If you want your phone to connect to the VPN every time it starts up for example if you will always be using it at an offsite location press the Down Arrow key to the Connect on Bootup field and press the Right Arrow key to check this field Press Save Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 62 Using Advanced Phone Features 4 Creating and Using Speed Dials STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 3 To connect to the VPN if you have not chosen to automatically connect on startup Press the Setup button Scroll to Network Configuration and press Select Scroll to VPN and press the Right Arrow key Press the Down Arrow button to Connect and press the Right Arrow key to connect to the VPN Viewing Your VPN Status To see if you
60. ls The LCD screen on your IP phone notifies you if a call came in that was unanswered You can also turn off this feature see the Turning the Missed Calls Shortcut On and Off section on page 43 Returning a Missed Call To return a missed call If the LCD screen shows a missed call press the Call Rtn button to return the call If the LCD screen does not show a missed call you can return a call from the Missed Call list See Viewing a List of Missed Calls on page 42 Choose the call you want to return and press Dial NOTE If the call was from a long distance VX number you may have to edit the call before returning it Press the Edit button to edit the call and use the softkey buttons and keypad to edit the number Viewing a List of Missed Calls To view a list of all missed calls If the LCD screen shows a missed call press the Missed softkey to view a list of missed calls If the LCD screen does not show a missed call Press the Setup button Scroll to Call History and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 42 Using Basic Phone Functions 3 Turning the Missed Calls Shortcut On and Off c Scroll to Missed Calls and press Select You can do one of the following Press Dial to dial the number that called you Press EditDial to edit the number before calling it then press Dial Press the Option softkey and choose one of the following Delete Entry Del
61. nfiguring Call Forwarding 84 Configuring Call Waiting 85 Blocking Caller ID 85 Blocking Anonymous Calls 86 Viewing Call History Lists 86 Creating Speed Dials 87 Configuring Wi Fi 87 Configuring Bluetooth 88 Upgrading Firmware 89 Chapter 6 Using the Cisco SPA 500S Attendant Console 90 Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 91 Connecting a Single Cisco SPA 500S 92 Connecting a Second Cisco SPA 500S 96 Configuring the Cisco SPA 500S 98 Using the Cisco SPA 500S 99 Monitoring the Cisco SPA 500S 99 Appendix A Where to Go From Here 100 Cisco Small Business Pro IP Phone SPA 525G SIP 5 Getting Started This chapter provides an overview of your Cisco SPA 525G IP phone It contains the following sections D Overview of the Cisco SPA 525G IP Phone page 7 Understanding Your Phone s Lines and Buttons page 9 Using the Keypad and Buttons with Menus page 14 Entering Numbers and Text in Fields page 15 Using Phone Hardware and Accessories page 16 NOTE The Cisco SPA 525G features vary depending on the type of call control system you are using This document describes using the Cisco SPA 525G with a SIP phone system such as the Cisco SPA 9000 Voice System or a Broadsoft or Asterisk system If you are using the Cisco SPA 525G with a Cisco Unified Communications 500 Series see the Cisco Unified Communications Manager Express for Cisco Small Business Pro IP Phone SPA 525G User
62. ntry Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 51 Using Basic Phone Functions 3 Using the Phone Directories STEP 1 STEP 2 STEP 3 STEP 4 STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 Copying a Contact You can copy a contact to create a new contact changing information as necessary on the second contact To copy a contact In the Personal Address Book screen scroll to highlight a contact Press Option and select Copy Press Option again and select Paste Edit any necessary fields and press Save Searching for a Contact To search for a contact In the Personal Address Book screen press Option and select Search Begin to enter the person s name The list below displays entries as you type in characters Scroll to highlight the entry you want You can press Dial to call the contact or Option to delete copy or edit the contact Deleting a Contact To delete a contact In the Personal Address Book screen highlight the contact you want to delete Press Option and select Delete Press OK to delete the contact Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 52 Using Basic Phone Functions 3 Using the Phone Directories STEP 1 STEP 2 STEP 1 STEP 2 STEP 1 STEP 2 Editing a Contact To edit a contact s phone information In the Personal Address Book screen highlight the contact you want to edit Choose on
63. olume or press to decrease the volume Press Save Pressing the Volume button while not on a call adjusts the volume of the phone s ringer Using Mute To mute the phone microphone speaker or headset microphone press the Mute button on the phone The button lights red Press the Mute button again to unmute Putting a Call on Hold To put a call on hold press the Hold button A series of beeps indicates the call is on hold Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 39 Using Basic Phone Functions 3 Resuming a Call Resuming a Call To resume the call press the flashing red line button for the call If you have multiple calls all calls are put on hold except the active call Ending a Call To end a call If you are using the handset hang up If you are using the speakerphone press the Speaker button If you are using the headset either press the Headset button wired or replace the receiver wireless Transferring Calls You can perform two types of transfers Attended You call the person to whom you are transferring the call and speak to them before transferring the call Blind You transfer the call without speaking to the other party to which you are transferring the call Performing an Attended Transfer STEP 1 During an active call or a call on hold press Transfer STEP 2 Either Enter the number to which you want to transfer the call or Press Director
64. om the handset to the speakerphone press the Speakerphone button and place the handset back on the hook To switch from the speakerphone to a headset press the Headset button To switch from the speakerphone to the handset pick up the handset To switch from the headset to the speakerphone press the Speakerphone button Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 19 Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G IP Phone It contains the following sections Before You Begin page 21 Connecting the Handset page 21 Optional Attaching the Desk Stand page 23 Optional Mounting the Phone to the Wall page 24 Connecting Your Phone s Power page 26 Connecting Your Phone to the Computer Network page 27 Verifying Phone Startup page 35 Upgrading Your Phone s Firmware page 35 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 20 Installing Your Phone 2 Before You Begin Before You Begin Before you install and connect your phone verify with your System Administrator if applicable that the network is ready for the phone read the safety notices and make sure you have all the phone parts and documentation available NOTE The RJ 11 port marked AUX is AN reserved for connection with the Cisco SPA 500S Attendant Console that works with the Cisco SPA 525G It is not for use as a telephone line port CAUTION Do not plug a tele
65. onfiguring Wi Fi STEP 1 STEP 2 STEP 3 STEP 4 You can configure your Wi Fi connection from the web interface See Connecting Your Phone to the Wireless Network page 27 for more information on the types of wireless connections supported To configure your wireless connection Log in to the web interface Choose the Wi Fi tab Ensure Wireless Enable is set to On To manually enter a Wi Fi profile choose Wi Fi Profile from the Wi Fi Device list and proceed to the next section To use WPS choose Wi Fi Protected Setup and follow the on screen instructions Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 87 Using the Web Interface 5 Configuring Bluetooth STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 You can enter up to three wireless profiles To create a wireless profile In the Wi Fi tab ensure Wi Fi Profile is selected in the Wi Fi Device box Optional To scan for available wireless networks click Site Survey Click the icon under Add in the row of the wireless network you want to select Click Add New Wi Fi Profile Enter or edit if you performed Step 2 the name SSID security mode and security parameters See Connecting Your Phone to the Wireless Network page 27 for more information on security Click Submit The wireless profile is added to the list Click Submit All Changes Configuring Bluetooth STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP
66. phone line cord A into the port marked AUX Connecting the Handset STEP 1 Find the longer end of the coiled phone cord Insert it into the back of the phone base in the slot marked with a phone symbol This port is labeled 5 on the Cisco SPA 525G IP Phone Connections graphic STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset not shown Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 21 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA 525G IP Phone Connections USB port Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 22 Installing Your Phone Optional Attaching the Desk Stand Number Component 1 Auxiliary port Only for use with the Cisco SPA 500S attendant console 2 Power port Insert the power adapter plug into this port Additional Ethernet port Connect an Ethernet cable to this port to provide network connectivity to a PC This port cannot be used when the phone is connected to the network via the built in Wireless G client Switch Ethernet port Connect the network cable to this port Phone cord slot Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset USB port For use with an external USB memory device optional Optional Attaching the Desk Stand want to mount the phone to the wall If
67. r ID 60 Blocking Anonymous Calls 60 Using Secure Call 61 Enabling Dial Assistance 61 Connecting to a Virtual Private Network VPN 62 Cisco Small Business Pro IP Phone SPA 525G SIP 3 Contents Creating and Using Speed Dials 63 Creating Speed Dials on Unused Line Buttons 64 Creating Numerical Speed Dials 64 Playing MP3 Files on Your Phone 65 Creating the Playlist 65 Playing Songs 66 Changing the Left and Right Channel for Stereo Headsets 67 Using the Paging Feature 68 Paging Another Phone 68 Paging a Group of Phones 68 Configuring Auto Answer 68 Customizing Your LCD Screen 69 Changing the LCD Screen Contrast 69 Setting the Screen Backlight Timer 69 Configuring the Phone Screen Saver 70 Changing the Phone Wallpaper 70 Using Ring Tones 71 Accessing Weather and News on Your Phone 72 Accessing Weather Information 72 Accessing News 73 Configuring Date and Time Parameters on Your Phone 74 Using Star Codes 75 Restarting Your Phone 77 Viewing Phone Network and Call Information 77 Viewing Phone Information 77 Viewing Network Information 78 Viewing Phone Line and Extension Information 78 Viewing Peripheral Status 79 Viewing the Wireless Connection Status 79 Advanced Menus for Technical Support Personnel 80 Cisco Small Business Pro IP Phone SPA 525G SIP 4 Contents Chapter 5 Using the Web Interface 81 Logging in to the Web Interface 82 Configuring Your Address Book 82 Setting Do Not Disturb 83 Co
68. r Phone s Firmware There are two ways to upgrade your phone s firmware Download the firmware to your PC and log in to the web interface to run the upgrade procedure See the Upgrading Firmware section on page 89 Upgrade using the Cisco SPA 9000 Voice System Setup Wizard if your phone is part of a Cisco SPA 9000 Voice System network See the Cisco SPA 9000 Voice System Setup Wizard User Guide Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 36 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G IP phone It includes the following sections Placing or Answering a Call page 38 Adjusting Call Volume and Muting page 39 Putting a Call on Hold page 39 Resuming a Call page 40 Ending a Call page 40 Transferring Calls page 40 Redialing page 41 Viewing and Returning Missed Calls page 42 Turning the Missed Calls Shortcut On and Off page 43 Forwarding Calls page 43 Setting Do Not Disturb page 45 Picking Up a Call page 47 Parking a Call page 48 Placing a Three Way Conference Call page 49 Using the Phone Directories page 50 Using the Call History Lists page 54 Setting or Changing a Phone Password page 56 Accessing Voicemail page 57 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 37 Using Basic Phone Functions 3 Placing or Answering a Call Placing or Ans
69. ring Your Address Book page 82 Setting Do Not Disturb page 83 Configuring Call Forwarding page 84 Configuring Call Waiting page 85 Blocking Caller ID page 85 Blocking Anonymous Calls page 86 Viewing Call History Lists page 86 Creating Speed Dials page 87 Configuring Wi Fi page 87 Configuring Bluetooth page 88 Upgrading Firmware page 89 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 81 Using the Web Interface 5 Logging in to the Web Interface Logging in to the Web Interface STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 Obtain the IP address of your phone by pressing the Setup button and selecting Status Scroll to Network Status and press Select Note the IP address On your PC open Internet Explorer Enter the IP address in the browser s toolbar The Info page of the IP Phone Web Interface displays The web interface has several different tabs The tabs that allow you to configure options on your phone are the Phone and User tabs Click the tab names to switch between these tabs Configuring Your Address Book STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 The Cisco SPA 525G phone provides an address book for you to store and view frequently dialed numbers The address book appears on your phone and you can dial numbers from the directory To view and edit your address book Log in to the web interface Choose the Personal Address Book tab A window appears with the list
70. s Performing an Attended Transfer Performing an Unattended Blind Transfer Redialing Viewing and Returning Missed Calls Returning a Missed Call Viewing a List of Missed Calls Turning the Missed Calls Shortcut On and Off Forwarding Calls Forwarding Calls to a Single Number Forwarding Calls When Your Phone is Busy Forwarding Calls When You Don t Answer the Phone 27 27 27 28 31 32 34 35 35 37 38 39 39 39 39 39 40 40 40 40 41 41 42 42 42 43 43 44 44 45 Cisco Small Business Pro IP Phone SPA 525G SIP Contents Delaying Call Forwarding When You Don t Answer the Phone 45 Stopping Call Forwarding 45 Setting Do Not Disturb 45 Configuring Call Waiting 46 Picking Up a Call 47 Parking a Call 48 Placing a Three Way Conference Call 49 Using the Phone Directories 50 Using Your Personal Address Book 50 Adding a New Contact 51 Copying a Contact 52 Searching for a Contact 52 Deleting a Contact 52 Editing a Contact 53 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call History Lists 54 Deleting a Call History List 55 Calling from the Call History Lists 55 Deleting an Entry from the Call History Lists 55 Saving a Call History List Number to Your Directory 56 Setting or Changing a Phone Password 56 Logging In and Logging Out of Your Phone 57 Accessing Voicemail 57 Chapter 4 Using Advanced Phone Features 59 Configuring Privacy and Security Features 60 Blocking Calle
71. s non Bluetooth headsets such as Plantronics or Jabra Follow the instructions for your product to connect the phone to the wireless headset base Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 16 Getting Started Using Phone Hardware and Accessories 1 STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 1 STEP 2 STEP 3 For wired headsets Connect the 2 5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic lt lt Headset port Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets To configure the phone to work with your headset first enable Bluetooth Press the Setup button Select User Preferences Select Bluetooth Configuration With Bluetooth selected press the Right Arrow key to turn Bluetooth On Press Save After enabling Bluetooth create a profile for your headset In the Bluetooth Configuration screen scroll to Bluetooth Profiles Press the Right Arrow key to enter the profile screen Press Scan to scan for your headset In the list of found devices select your headset and press the Select button to edit the profile Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 17 Getting Started 1 Using Phone Hardware and Accessories STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset STEP 5 Scroll
72. t into the building s power source and plug the power supply into the phone base See Figure 1 on page 22 item 2 NOTE The Cisco SPA 525G does not ship VX with a power supply If you are not using Power over Ethernet PoE you must order the PA 100 power supply separately from Cisco If you are using Power over Ethernet PoE to power the phone the phone will receive power when you connect an Ethernet cable from the phone s WAN port to a switch in your network that provides PoE See the Connecting Your Phone to the Wired Network section on page 27 Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 26 Installing Your Phone 2 Connecting Your Phone to the Computer Network Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked SW This port is labeled 4 on Figure 1 on page 22 STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network such as a network switch second Ethernet port You can connect a PC to this port to provide network access to the PC This port is labeled 3 in the Cisco SPA 525G IP Phone Connections graphic This port cannot be used when the phone is connected to the network via the built in Wireless G client NOTE The Cisco SPA 525G provides a
73. t up for the company In general the phones provide the following types of directories Personal Address Book The personal directory provides a place for you to store and view frequently dialed numbers You can also dial numbers from the directory Corporate Directories Depending on your phone network configuration you may have one or more of the following directories available Corporate Directory XML Corporate Directory Directory using Lightweight Directory Access Protocol LDAP Using Your Personal Address Book To access the Phone Directory press the Directory button or press the Setup button select Directories and select Personal Address Book You have the following options in the Address Book Options Press Options and choose one of the following Search Search for a name Delete Delete a contact Copy Copy a contact Paste Paste a contact Edit Dial Edit a contact s number before dialing Dial Press to dial a highlighted contact Add Choose to add a new contact Use the Down Arrow key to scroll through entries in the address book Use the Right Arrow key to scroll through the phone numbers available for the highlighted contact Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 50 Using Basic Phone Functions 3 Using the Phone Directories You can also view and edit the directory from your PC using the IP Phone Web Interface See the Config
74. the phone from which you are picking up the call and press Dial Select the call from the list and press Dial again Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 47 Using Basic Phone Functions 3 Parking a Call Parking a Call You can park a call on a designated line so that another person in your company can pick up the call The call is active until it is unparked or the caller hangs up A NOTE Not all phone systems support call park If this feature is not working check with your system administrator To park a call STEP 1 While on an active call press the Park button STEP 2 Enter a number to identify the park line and press Dial The park line number does not correspond with an actual phone extension number You can pick any easily remembered number The call is then parked on that line and the caller hears on hold music or messages STEP 3 You or another person must then unpark the call To unpark a call you can either use the Unpark button if you know the park line number or view a list of parked calls and unpark it from the list To unpark if you know the park line number STEP 1 Press the Unpark button STEP 2 Enter the number identifier of the park line for example the number that was entered in Step 2 of parking a call STEP 3 Press Dial The call is picked up on your phone Cisco Small Business Pro IP Phone SPA 525G
75. to Do Not Disturb Press the Right Arrow key to turn Do Not Disturb Off Press Save Configuring Call Waiting STEP 1 STEP 2 Call waiting alerts you when you are ona call with a status message and ringing that another call is incoming If you turn call waiting off incoming calls do not ring your phone if you are on another call and the caller hears a busy signal or message To turn call waiting on or off Press the Setup button Scroll to User Preferences and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 46 Using Basic Phone Functions 3 Picking Up a Call STEP 3 Select Call Preferences STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off STEP 5 Press Save Picking Up a Call STEP 1 STEP 2 STEP 1 STEP 2 STEP 3 You can pick up a call that is ringing at another extension Depending on the way your phone network is configured you can pick up a call ringing at any extension or you may have a group of phones configured where members of the group can pick up a call ringing at any group member s phone To pick up a call ringing at an extension in your group Press GrPickup The phone displays any extensions in the group that have ringing calls Choose the call you want to pick up and press Dial To pick up a call ringing at any extension Press the Pickup button Enter the extension number of
76. to move between the year month date hour and minute Use the Up and Down Arrow keys to change the time Press Set NOTE lf your phone is connected to an administration server any changes you make to the date and time will be lost when rebooting the phone Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 74 Using Advanced Phone Features Using Star Codes Using Star Codes The Cisco SPA 525G supports numerous star codes to access phone supplementary services These codes which start with are entered before dialing a telephone number and provide services For example to block caller ID star code 67 you would dial 67 followed by the telephone number you are calling Following is a list of supported star codes Code Definition 03 Request media loopback for a call to monitor Voice over IP quality 16 Activate Secure Call feature for all calls See Using Secure Call page 61 17 Deactivate Secure Call feature for all calls See Using Secure Call page 61 18 Activate Secure Call feature for a single call See Using Secure Call page 61 19 Deactivate Secure Call feature for a single call See Using Secure Call page 61 36 Pick up a call at another extension See Picking Up a Call page 47 37 Pick up a group call See Picking Up a Call page 47 38 Park a call See Parking a Call page 48 39 Unpark a c
77. tus and press Select The status is shown in the Att Cons fields Cisco Small Business Pro IP Phone SPA 525G User Guide 99 Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA 525G Product Resources Cisco Small Business Support Community www cisco com go smallbizsupport Online Technical Support and Documentation Login Required www cisco com support Phone Support Contacts www cisco com en US support tsd_cisco_small_ business_support_ center_contacts html Software Downloads Login Required Go to tools cisco com support downloads and enter the model number in the Software Search box IP Phone www cisco com en US products ps10499 tsd_products_support_series_home html Accessories http cisco com en US products ps10042 tsd_products_support_series_home html Cisco SPA 9000 Voice System www cisco com en US products ps10030 tsd_products_support_series_home html Cisco Small Business Pro IP Phone SPA 525G User Guide 100 Where to Go From Here Cisco Unified Communications 500 Series for Small Business Cisco Small Business Cisco Partner Central for Small Business Partner Login Required www cisco com en US products ps7293 tsd_products_support_series_home html www cisco com web partners sell smb Cisco Small Business Home www cisco com smb Marketplace
78. uring Your Address Book section on page 82 Adding a New Contact To add a new entry to the directory STEP 1 Inthe Personal Address Book screen press Add STEP 2 Use the keypad to enter the name of the directory entry When finished with the name use the Down Arrow key to navigate to the other fields TIP To enter numbers and letters press Option and select Input All To enter only numbers press Option and select Input Num To clear all characters from an entry press Option and select Clear STEP 3 Enter the office mobile or home phone number including any digits you must dial to access an outside line and the appropriate area code if necessary You must enter at least one phone number for a contact TIP To enter numbers and letters press Option and choose Input All To enter only numbers press Option and select Input Num To enter an IP address press Option and select Input IP To enter a star code press Option and select Input Star Code See Using Star Codes on page 75 To clear all characters from an entry press Option and select Clear STEP 4 Optional To change the ring tone for the caller a Press the Right Arrow key to enter the Select Ring Tone screen b Scroll through the available ring tones c Press the Play button to play the selected ring tone or the Select button to assign that ringtone to the person whose number you are adding to the directory STEP 5 Press Save to save the e
79. werVu Prisma ProConnect ROSA SenderBase SMARTnet Spectrum Expert StackWise WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 09 10R 2009 Cisco Systems Inc All rights reserved OL 18 193 03 IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator amp your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation 2009 Cisco Systems Inc All rights reserved OL 18 193 03 Contents FCC and IC Statement 2 Federal Communication Commission Interference Statement 2 IMPORTANT NOTE 3 Industry Canada Statement 3 Chapter 1 Getting Started 6 Overview of th
80. wering a Call NOTE You may have to dial a number or AN numbers to reach an outside line Ask your system administrator To place or answer a call do one of these Pick up the receiver Press the Speaker button Press the Headset button Press a green line button to place a call or a red flashing line button or the Answer softkey to answer a call If you are on a call and another call comes in choose one of the following options Press the Answer softkey Press the flashing red line button The call in progress is put on hold and the incoming call is answered To return to the first call select it using the Up Arrow or Down Arrow key and press the Resume softkey Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 38 Using Basic Phone Functions 3 Adjusting Call Volume and Muting Using Dial Assistance If dial assistance is enabled when placing calls you ll see a list of closely matched phone numbers on the screen after you begin dialing If you want to choose one of these numbers STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen STEP 2 Press the Select button or Dial to complete the call See Enabling Dial Assistance on page 61 for more information on enabling this feature Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume while you are on a call press on the Volume button to increase the v
81. work information for your phone STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Network Status and press Select You can view the following information Network Type Network Status Addressing Type IP Address Subnet Mask Default Router Primary DNS Secondary DNS MAC Hardware Address Viewing Phone Line and Extension Information To view phone line and extension information STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 78 Using Advanced Phone Features 4 Viewing the Wireless Connection Status STEP 3 Scroll to Phone Status and press Select You can view the following information Phone Status Up time and packets sent received Extension Status lf an extension is registered when it was registered and more Line Status Active calls and call information Provisioning Status lIf a profile rule was used and the status Call Statistics History Information about individual calls Viewing Peripheral Status To view information about phone peripherals such as a USB memory stick or a Cisco SPA 500S attendant console STEP 1 Press the Setup button STEP 2 Scroll to Status and press Select STEP 3 Scroll to Peripheral Status and press Select You can view the following information USB Status Attendant Console Attn Cons Status Vi
82. y and either choose a number from the personal directory STEP 3 Press Dial or wait a few seconds The call is placed on hold and a new line is opened to dial the number Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 40 Using Basic Phone Functions 3 Redialing STEP 4 Doone of the following To transfer the call without waiting for the other person to answer press Transfer after the call begins to ring and hang up If you hang up before the second call rings the transfer fails and the first call is disconnected If you misdial press the second line button again to receive a dial tone To transfer after speaking privately to the other person press Transfer at any time during the conversation Performing an Unattended Blind Transfer STEP 1 During an active call press BXfer STEP 2 Enter the number to which you want to transfer the call and press Dial The call is transferred with no further action required on your part Redialing To redial a number STEP 1 Press the Redial button and select the desired number STEP 2 Optional Press EditDial to select a number and modify it for example to add an area code STEP 3 Lift the handset or press Dial to select a number The number is automatically dialed Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 41 Using Basic Phone Functions 3 Viewing and Returning Missed Calls Viewing and Returning Missed Cal
83. you are attaching a Cisco SPA 500S attendant console attach the console before attaching the desk stand NOTE Donot attach the desk stand if you STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone STEP 2 Slide the bottom tabs into the slots STEP 3_ Lightly press down on the top of the desk stand It should easily slide into the top slots Do not force Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 23 Installing Your Phone 2 Optional Mounting the Phone to the Wall Optional Mounting the Phone to the Wall To mount the phone to the wall you must purchase the MB100 wall mount bracket kit Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket MB align the two cleats on the MB with the holes in the phone s base STEP 2 Orient the MB such that the phone s Ethernet and handset ports are accessible after installation Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 24 Installing Your Phone 2 Optional Mounting the Phone to the Wall STEP 3 Push the MB onto the phone s base Slide the MB upwards to lock it in place Cisco Small Business Pro IP Phone SPA 525G SIP User Guide 25 Installing Your Phone 2 Connecting Your Phone s Power STEP 5 Hang onto screws mounted in the wall Connecting Your Phone s Power If you are using an external power source plug i

Cisco Systems SPA 525G Telephone User Manual

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