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Cisco Systems 8961 IP Phone User Manual

1. 206770 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 EN Appendix E Installing the Wall Mount for the Cisco Unified IP Phone W installing a Wall Mount for a Phone with a Key Expansion Module Step 3 Remove the handset wall hook in the handset rest rotate the hook 180 degrees and reinsert the hook The hook should have a lip on which the handset catches when the phone is vertical Figure E 10 Figure E 10 Preparing the Handset Hook 1192897 00000000000000000000 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E 12 OL 20861 01 _ Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module W Step4 Attach the Ethernet cable to the 10 100 1000 SW Network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 1000 Computer PC access port If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body n
2. Table 1 2 Features on the Cisco Unified IP Phone 9951 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys 2 Session buttons Each represents a call session and takes the default action for that session For example e pressing the session button for a ringing call answers the call while pressing the session button for a held call resumes the call Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption e Flashing amber Ringing call e Solid green Connected call or an outgoing call that is not yet connected e Pulsing green Held call e Solid red Shared line in use remotely e Pulsing red Shared line call put on hold remotely The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right to left reading orientation such as Hebrew and Arabic 3 Softkey buttons Allow you to access the softkey options displayed on your phone screen 4 Back button Returns to the previous screen or menu 5 Release button Ends a connected call or session 6 Navigation pad and The four way Navigation pad allows you to scroll through menus highlight items and move Select button within a text input field The Select button center of the
3. Table 10 7 Current Access Point on the Cisco Unified IP Phone 9971 Item Description AP Name Name of the AP if it is CCX compliant otherwise the MAC address is displayed here MAC Address MAC address of the AP Frequency The latest frequency where this AP was observed Last RSSI The latest RSSI in which this AP was observed Beacon Interval Number of time units between beacons A time unit is 1 024 ms Capability This field contains a number of subfields that are used to indicate requested or advertised optional capabilities Basic Rates Data rates required by the AP at which the station must be capable of operating Optional Rates Data rates supported by the AP that are optional for the station to operate at Current Channel The latest channel where this AP was observed OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 10 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Status Menu Table 10 7 Item Current Access Point on the Cisco Unified IP Phone 9971 continued Description dtime Period Every nth beacon is a dtime period After each DTIM beacon the AP would send any broadcast or multicast packets that may have been queued for power save devices Country Code A two digit country code Country information might not be disp
4. APPENDIX A Providing Information to Users Via a Website If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company It is important to provide current and thorough information to end users Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones Consider including the following types of information on this site e How Users Obtain Support for the Cisco Unified IP Phone page A 1 e How Users Subscribe to Services and Configure Phone Features page A 2 e How Users Access a Voice Messaging System page A 2 e How Users Configure Personal Directory Entries page A 3 How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial services and voice messaging system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group choose
5. Providing Power to the Cisco Unified IP Phone W e Display on Duration Indicates the length of time that the backlight is active once the backlight is enabled by the programmed schedule e Display Idle Timeout Defines the period of user inactivity on the phone before the backlight is turned off Power Negotiation over LLDP The phone and the switch negotiate the power that the phone can consume Cisco Unified IP Phone 8961 9951 9971 operate at multiple power settings which lowers their consumption when less power is available After a phone reboots the switch locks to one protocol CDP or LLDP for power negotiation It locks to the first protocol containing a power Threshold Limit Value TLV that the phone transmits If the system administrator disables that protocol on the phone it cannot power up any accessories because the switch does not respond to power requests in the other protocol Cisco recommends that Power Negotiation always be enabled default when connecting to a switch that supports power negotiation If disabled the switch may disconnect power to the phone If the switch does not support power negotiation then disable the Power Negotiation feature before you power up accessories over PoE When the Power Negotiation feature is disabled the phone can power the accessories up to 12 9W Note When CDP and Power Negotiation are disabled the phone can power the accessories up to 15 4W To enable or di
6. W Installing a Wall Mount for a Phone with a Key Expansion Module Installing a Wall Mount for a Phone with a Key Expansion Module This section describes how to install a wall mount for the Cisco Unified IP Phone 8961 9951 and 9971 connected with the Key Expansion Module Figure E 7 Wall Mount Kit for Phone with Key Expansion Module Screws Anchors Sheet metal Phone bracket Wall bracket 4 4 screw Ethernet Lock down Machine cable key screws E gt Z aae OC 3 Ka The package includes these items e 1 phone bracket e 1 wall bracket e 410 12x1 inch Phillips head screws with 4 anchors e 1 sheet metal screw e 3 4 40x1 4 inch machine screws e 1 six inch Ethernet cable e 1 key if the bracket includes the optional lock Before You Begin You will need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information on phone installation requirements and warnings see the Setting Up the Cisco Unified IP Phone chapter Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Appendix E _ Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall
7. disabled no tone is played e Protected Device To change the status of a secure phone to protected check the Protected Device check box in Cisco Unified Communications Manager Administration gt Device gt Phone gt Phone e Play Secure Indication Tone To enable the protected phone to play a secure or nonsecure indication tone set the Play Secure Indication Tone to True The default is False You set this option in Cisco Unified Communications Manager Administration gt System gt Service Parameters Select the server and then the Unified CM service In the Service Parameter Configuration window select the option in the Feature Secure Tone area The default is False Only protected phones hear these secure or nonsecure indication tones Nonprotected phones never hear tones If the overall call status changes during the call the indication tone changes accordingly At that time the protected phone plays the appropriate tone A protected phone plays a tone or not under these e When the option to play the tone is enabled Play Secure Indication Tone option is enabled Wlhen end to end secure media is established and the call status is secure the phone plays the secure indication tone three long beeps with pauses When end to end nonsecure media is established and the call status is nonsecure the phone plays the nonsecure indication tone six short beeps with brief If the Play Secu
8. Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Quality Reporting Tool Allows users to use the QRT feature button ona For more information refer to QRT phone to submit information about problem phone Cisco Unified Communications Manager calls QRT can be configured for either of two user ge ae a 3 System Guide Cisco Unified IP Phone modes depending upon the amount of user chapter interaction desired with QRT e Cisco Unified Communications Manager Features and Services Guide Quality Report Tool chapter Redial Allows users to call the most recently dialed phone Requires no configuration number by pressing the Redial softkey Remote Port Configuration Allows the administrator to configure the speed and duplex function of the phone Ethernet ports remotely by using Cisco Unified CM Administration This enhances the performance for large deployments with specific port settings Note Ifthe ports are configured for Remote Port Configuration in Cisco Unified CM the data cannot be changed on the phone To configure the parameter in the Cisco Unified CM Administration application choose Device gt Phone select the appropriate IP phones and scroll to the Product Specific Configuration Layout pane Switch Port Remote Configuration or PC Port Remote Configuration To c
9. Call Chaperone Allows an authorized Call Chaperone user to supervise and record a call Note This feature will work only if the External Call Control feature described later in this table is also configured The Call Chaperone user intercepts and answers the call from calling party manually creates a conference to the called party and remains on the conference to supervise and record the call Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey The Call Chaperone user presses the Record softkey to record a call For chaperoned calls an announcement is played or spoken by one of the participants at the start of the call An announcement will alert later participants in the call that the call is being recorded For more information refer to the Cisco Unified Communications Manager Features and Services Guide External Call Control chapter Call display restrictions Determines the information that will display for calling or connected lines depending on the parties who are involved in the call For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications
10. OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter9 Customizing the Cisco Unified IP Phone Hs Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware Chirp 1 and Chirp2 Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation PCM files The PCM files along with an XML file named Ringlist xml that describes the ring list options that are available at your site exist in the TFTP directory on each Cisco Unified Communications Manager server For more information see the Cisco TFTP chapter in Cisco Unified Communications Manager System Guide and the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide The following sections describe how you can customize the phone rings that are available at your site by creating PCM files and editing the Ringlist xml file e Ringlist xml File Format Requirements page 9 2 e PCM File Requirements for Custom Ring Types page 9 3 e Configuring a Custom Phone Ring page 9 3 Ringlist xml File Format Requirements The Ringlist xml file defines an XML object that contains a list of phone ring types This file can include up to 50 ring types Each ring type contains a
11. Cisco Unified IP Phone Services chapter in the Cisco Unified Communications Manager System Guide for more information After you configure these services verify that your users have access to the Cisco Unified Communications Manager User Options web based application from which they can select and subscribe to configured services See the How Users Subscribe to Services and Configure Phone Features section on page A 2 for a summary of the information that you must provide to end users Note To configure Cisco Extension Mobility services for users go to the Cisco Extension Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks e Access the corporate directory and other customized directories from a Cisco Unified IP Phone e Create a personal directory e Set up speed dial and call forwarding numbers e Subscribe to services that are accessible from a Cisco Unified IP Phone You can add users to Cisco Unified Communications Manager using one of these following methods e To add users individually choose User Management gt End User from Cisco Unified Communications Manager Administration For more information go to the End User Configuration chapter in the Cisco Unified
12. Note For more information refer to the option Always use prime line for voice message in the following chapters of Cisco Unified Communications Manager Administration Guide e Device Profile Configuration e Common Phone Profile Configuration e Cisco Unified IP Phone Services Configuration Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Table 8 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Log out of Hunt Groups Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls Logging out of hunt groups does not prevent non hunt group calls from ringing their phone For more information e See the Setting Up Services section on page 8 32 e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Malicious Caller Identification MCID Allows users to notify the system administrator about suspicious calls that are received For more information refer to e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone e Cisco Unified Communications Manag
13. Unified Communications Manager Security Guide Version error The name of the phone load Make sure that the phone load file has the correct name file is incorrect XmlDefault cnf xml or Name of the configuration file None This is an informational message indicating the name of cnf xml corresponding to the configuration file for the phone the phone device name Ethernet Statistics Screen The Ethernet Statistics screen displays information about the phone and network performance Table 10 3 describes the information that appears in this screen To display the Ethernet Statistics screen follow these steps Procedure Step1 Press the Applications button amp Step2 Select Administrator Settings Step3 Select Status Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 a 10 7 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Step4 Select Status gt Ethernet Statistics To reset the Rx Frames Tx Frames and Rx Broadcasts statistics to 0 press the Clear List softkey To exit the Ethernet Statistics screen press the Exit softkey Table 10 3 Ethernet Statistics Message Information for the Cisco Unified IP Phone Item Description Rx Frames Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast
14. Authenticated Indicates that the phone has been authenticated Held Indicates that the authentication process is in progress e Protocol Displays the EAP method used for 802 1x authentication can be EAP MD5 EAP FAST or EAP TLS VPN Configuration Menu The VPN Configuration menu allows you to enable the VPN Client connection using the Secure Sockets Layer SSL The VPN connection is used when a phone is located outside a trusted network or when network traffic between the phone and Unified CM must cross untrusted networks Your system administrator determines if your phone should be configured with the VPN functionality and enables the VPN feature If your phone is configured for VPN the status of Auto Detect Network Connection which is configured on the UCM server determines if a VPN connection is possible e If Auto Detect Network Connection is disabled a VPN connection is possible The Sign In screen appears and you are prompted for credentials based on the authentication method that your system administrator configured on your phone On the phone in the Applications gt VPN window you can toggle the VPN Enabled field to On or Off to turn on or off the phone s ability to attempt a VPN connection e If Auto Detect Network Connection is enabled you cannot connect through VPN so the Sign In screen does not appear and you are not prompted for credentials Connecting to VPN Use this procedure to connect
15. EAPOL traffic through the port to which the client is connected After authentication is successful normal traffic can pass through the port The Cisco Unified IP Phone implements the IEEE 802 1X standard by providing support for the following authentication methods EAP FAST EAP TLS and EAP MD5 When 802 1X authentication is enabled on the phone you should disable the PC port and voice VLAN Refer to the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 22 for additional information IEEE 802 11a b g The IEEE 802 11 standard specifies how devices communication over a wireless local area network WLAN 802 11a operates at the 5 GHz band and 802 11b and 802 11g operate at the 2 4 GHz band Cisco Unified IP Phone 9971 only The 802 11 interface is a deployment option for cases when Ethernet cabling is unavailable or undesirable Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol DHCP If you are not using DHCP you must manually assign these properties to each phone locally Link Layer Discovery Protocol LLDP LLDP is a standardized network discovery pro
16. Ethernet Setup Menu section on page 7 4 for instructions If you are using DHCP check the IP addresses distributed by your DHCP server Refer to the Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document available at this URL http www cisco com en US tech tk648 tk36 1 technologies_tech_note09186a00800f0804 shtml Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager you must ensure that you have specified a DNS server Verify this setting by pressing the Applications button then selecting Administrator Settings gt Network Setup gt Ethernet Setup gt IPv4 Setup gt DNS Server 1 You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system You must also ensure that DNS is configured to do reverse look ups Cisco CallManager and TFTP Services Are Not Running Step 1 Step 2 Step 3 Step 4 If the Cisco CallManager or TFTP services are not running phones may not be able to start up properly However in such a situation it is likely that you are experiencing a system wide failure and other phones and devices are unable to start up properly If the Cisco CallManager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start
17. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than five percent concealment events lost frames from the start of the voice stream 1 When the RTP Control Protocol is disabled no data generates for this field and thus displays as 0 Related Topics Configuring Settings on the Cisco Unified IP Phone chapter OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter11 Monitoring the Cisco Unified IP Phone Remotely HI Streaming Statistics Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 11 14 OL 20861 01 CHAPTER 1 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network It also explains how to clean and maintain your phone If you need additional assistance to resolve an issue see the Obtaining Documentation Obtaining Support and Security Guidelines section on page xiii This chapter includes these topics e Resolving Startup Problems page 12 1 e Cisco Unified
18. Release Page 2 all LEDs should turn amber Press Lines 5 14 1 18 10 and 9 in sequence The LCD should turn blue and the spinning loader is displayed in the center OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter4 Setting Up the Cisco Unified IP Color Key Expansion Module W Removing a Key Expansion Module The KEM starts to upgrade Removing a Key Expansion Module If you need to remove all existing KEMs from the phone detach them from the phone then go to Cisco Unified Communications Manager administration and update the phone configuration file accordingly If you are removing one or more KEMs but still leaving one or more KEMs attached to the phone refer to the Installing a Key Expansion Module on the Cisco Unified IP Phone section on page 4 2 for instructions on how the KEMs and phone should be connected based on how many KEMs will remain Also go to Cisco Unified Communications Manager Administration and update the phone configuration file accordingly Troubleshooting Step 1 Step 2 Step 3 Step 4 To obtain KEM troubleshooting information follow these steps Procedure Open a command line interface Enter the following command to enter debug mode debugsh Enter to see all available commands and options Use the applicable commands and options to find the KEM information desired To exit debug
19. Success Counter Counter of successful transmissions Max Retry Failure Counter of successive transmission failures that caused a roaming attempt Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Viewing Model Information Status and Statistics on the Cisco Unified IP Phone OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Call Statistics Screen Step 1 Step 2 Step 3 Step 4 Status Menu You can access the Call Statistics screen see Table 10 5 on the phone to display counters statistics and voice quality metrics of the most recent call amp Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page This web page contains additional RTOP statistics not available on the phone For more information about remote monitoring see Chapter 11 Monitoring the Cisco Unified IP Phone Remotely A single call can have multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for infor
20. 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Note CHAPTER Setting Up the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module KEM attaches to your Cisco Unified IP Phone 8961 Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971 to add additional line appearances speed dials or programmable buttons to your phone You can add one Key Expansion Module KEM to the Cisco Unified IP Phone 8961 to add up to 36 extra lines or buttons two Expansion Modules to the Cisco Unified Phone 9951 to add up to 72 extra lines or buttons and three Expansion Modules to the Cisco Unified IP Phone 9971 to add up to 108 extra lines or buttons The programmable buttons can be set up as phone line buttons speed dial buttons or phone feature buttons Most call functions such as answering a call placing a call on hold and transferring a call can be performed with the Cisco Unified IP Color Key Expansion Module Table 4 1 lists the Cisco Unified IP Phones and the number of Key Expansion Modules supported by each model For information on installing a wall mount kit for a phone that includes a Cisco Unified IP Color Key Expansion Module see the Installing a Wall Mount for a Phone with a Key Expansion Module section on page E 8 Table 4 1 Cisco Unified IP Phones and Supported KEMs Cisco Unified IP Phone Model KEMs Suppo
21. Chapter 9 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Mi PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones e Raw PCM no header e 8000 samples per second e 8 bits per sample e uLaw compression e Maximum ring size 16080 samples e Minimum ring size 240 samples e Number of samples in the ring is evenly divisible by 240 e Ring starts and ends at the zero crossing e To create PCM files for custom phone rings you can use any standard audio editing packages that support these file format requirements Configuring a Custom Phone Ring Step 1 Step 2 Step 3 Step 4 Step 5 To create custom phone rings for the Cisco Unified IP Phone follow these steps Procedure Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 9 3 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster For more information see the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide Use an text editor to edit the Ringlist xml file See the Ringlist xml File Format Requirements section on page 9 2 for information about how to format t
22. Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Video Statistics Screen Step 1 Step 2 Step 3 Step 4 You can access the Video Statistics screen see Table 10 5 on the phone to display counters statistics of the most recent call amp Note You can also remotely view the video statistics information by using a web browser to access the Streaming Statistics web page This web page contains additional RTOP statistics not available on the phone For more information about remote monitoring see Chapter 11 Monitoring the Cisco Unified IP Phone Remotely A video stream is a frame stream between two endpoints If one endpoint pauses the video streaming the video stream stops even though the call is still connected When the video streaming resumes a new video frame stream begins and the new video data overwrites the former video data To display the Video Statistics screen for information about the latest video stream follow these steps Procedure Press the Applications button Select Administrator Settings Select Call Statistics Select Video The Video Statistics screen displays these items Table 10 6 Table 10 6 Video Statistics Items for the Cisco Unified Phone Item Description Revr Codec Type of video stream received RTP streaming video from codec Sender Codec
23. Unified Communications Manager administration e To enable wireless LAN on a specific phone select the enable setting for the Wi Fi parameter in the Product Specific Configuration Layout section Device gt Phone for the specific phone and check the Override Common Settings check box e To enable wireless LAN for a group of phones select the enable setting for the Wi Fi parameter on a Common Phone Profile Configuration window Device gt Device Settings gt Common Phone Profile check the Override Common Settings check box then associate the phone Device gt Phone page with that common phone profile e To enable wireless LAN for all WLAN capable phones in your network select the enable setting for the Wi Fi parameter on the Enterprise Phone Configuration window System gt Enterprise Phone Configuration and check the Override Common Settings check box amp Note On the Phone Configuration window in Cisco Unified Communications Manager administration Device gt Phone when you configure the MAC address use the wired line MAC address The wireless MAC address is not used for Cisco Unified Communications Manager registration Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone Before the phone can connect to the WLAN you must configure the network profile for the phone with the appropriate WLAN settings You can use the Network Setup menu on the phone to access the WLAN Setup submenu and set up the WL
24. WPA2 or CCKM 2 AKM selects the encryption method by giving precedence to the strongest key management type and then the strongest cipher and 3 CCKM is not supported with WPA2 802 11 Mode Specifies the wireless signal standard that is used in the 1 Scroll to the 802 11 Mode WLAN Valid values option then highlight the e Auto Default value Gives precedence to 5 0 Ghz if deste yale available 2 Click Apply e 802 lla e 802 11b g Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 Chapter7 Configuring Settings on the Cisco Unified IP Phone HI sIPv4 Setup Menu Options IPv4 Setup Menu Options The IPv4 Setup menu is a submenu of the Ethernet Setup menu and of the WLAN Setup menu To reach the IPv4 menu select the IPv4 option on the Ethernet Setup menu or on the WLAN Setup menu Table 7 3 describes the IPv4 Setup menu options For information about the keys you can use to edit options see the Editing Values section on page 7 3 Table 7 3 IPv4 Setup Menu Options Option Description To Change DHCP Enabled Indicates whether the phone has DHCP enabled or disabled When DHCP is enabled the DHCP server assigns the phone an JPaddress When DHCP is disabled the administrator must manually assign an IP address to the phone Scroll to the DHCP Enabled option and press the No softkey to disable DHCP or pre
25. are changing the wireless environment A post installation survey verifies that the AP coverage is still adequate for optimal voice communications Note There are packet loss during roaming however the security mode and the presence of fast roaming depicts how much packet is lost during transmission For more information on Voice QoS in a wireless network see Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide Associating to APs At startup the Cisco Unified IP Phone scans for APs with SSIDs and encryption types that it recognizes The phone builds and maintains a list of eligible APs and uses the following variables to determine the best AP e Received Signal Strength Indicator RSSI Signal strength of available APs within the RF coverage area The phone attempts to associate with the AP with the highest RSSI value E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 6 Understanding the VoIP Wireless Network Components of the VoIP Wireless Network W e Traffic Specification TSpec Calculation of call limits and WLAN load balancing The TSpec value of each voice stream allows the system to allocate bandwidth to voice devices on a first come first served basis For more information see Voice QoS in a Wireless Network section on page 6 9 The Cisco Unified IP Phone associates with the AP with the highest RSSI an
26. associated with directory numbers to the phone Verifies that phone is configured properly Process section on page 3 21 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Table 1 10 Task Overview of Configuring and Installing Cisco Unified IP Phones Installation Checklist for the Cisco Unified IP Phone 8961 9951 and 9971 continued Purpose For More Information 4 If you choose to deploy the Cisco Unified IP Phone 9971 on a wireless network skip to Task 5 If you are configuring the ethernet network settings on the phone for an IP network you can set up an IP address for the phone by either using DHCP or manually entering an IP address Using DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server press Applications and choose Administrator Settings gt Network Setup gt Ethernet Setup gt IPv4 Setup and e To enable DHCP set DHCP Enabled to Yes DHCP is enabled by default e To use an alternate TFTP server set Alternate TFTP Server to Yes and enter the IP address for the TFTP Server Note Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP
27. e Direct Sequence Spread Spectrum DSSS Prevents interference by spreading the signal over the frequency range or bandwidth DSSS technology multiplexes chunks of data over several frequencies so that multiple devices can communicate without interference Each device has a special code that identifies its data packets and all others are ignored Cisco wireless 802 11b g products use DSSS technology to support multiple devices on the WLAN e Orthogonal Frequency Division Multiplexing OFDM Transmits signals by using RF OFDM is a physical layer encoding technology that breaks one high speed data carrier into several lower speed carriers to transmit in parallel across the RF spectrum OFDM when used with 802 11g and 802 11a can support data rates as high as 54 Mbps Table 6 3 provides a comparison of data rates number of channels and modulation technologies by standard Table 6 3 Data Rates Number of Channels and Modulation Technologies by IEEE Standard Item 802 11b 802 11g 802 11a Data Rates 1 2 5 5 11 Mbps 6 9 12 18 24 36 48 6 9 12 18 24 36 48 54 Mbps 54 Mbps Non overlapping 3 Japan uses 4 3 Up to 23 Channels Wireless DSSS OFDM OFDM Modulation Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 6 6 OL 20861 01 Chapter 6 Understanding the VoIP Wireless Network Bluetooth Wireless Technology W AP Chan
28. e Network configuration settings Resets to default values e Call histories Gets erased e Locale information Resets to default values e Phone application Gets erased phone recovers by using the image in the inactive partition of flash to boot up e Security settings Resets to default values this includes deleting the CTL file deleting the MD5 secret and changing the 802 1x Device Authentication parameter to Disabled Note Do not power down the phone until it completes the factory reset process and the main screen appears From the Admin Settings menu unlock phone options see the Unlocking and Locking Options section on page 7 3 then choose Reset Settings gt Network Settings Resets network configuration settings to their default values and resets the phone This method causes DHCP to reconfigure the IP address of the phone From the Administrator Settings menu unlock phone options see the Unlocking and Locking Options section on page 7 3 then choose Reset Settings gt Reset Device Resets any user and network configuration changes that you have made but that the phone has not written to its Flash memory to previously saved settings From the Administrator Settings menu unlock phone options see the Unlocking and Locking Options section on page 7 3 then choose Reset Settings gt Security Settings Deletes only the CTL file OL 20861 01
29. http cisco com en US products hw switches index html Related Topics e Understanding the Phone Startup Process page 2 7 e Ethernet Setup Menu page 7 4 Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 8961 9951 and 9971 can be powered with external power or with Power over Ethernet PoE External power is provided through a separate power supply PoE is provided by a switch through the Ethernet cable attached to a phone Note When you install a phone that is powered with external power connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply The following sections provide more information about powering a phone e Power Guidelines page 2 4 e Power Outage page 2 4 e Reducing Power Consumption on the Phone page 2 4 e Power Negotiation over LLDP page 2 5 e Obtaining Additional Information About Power page 2 5 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network HZ Providing Power to the Cisco Unified IP Phone Power Guidelines Table 2 1 provides guidelines for powering the Cisco Unified IP Phone 8961 9951 and 9971 Table 2 1
30. options LSC 7 13 Trust List 7 13 security profiles 1 18 1 19 Security Setup configuration menu 802 1X Authentication 7 13 overview 7 1 Security Setup configuration menu on Settings menu OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP W index about 7 13 services configuring for users 8 32 description 8 21 subscribing to 8 33 Services URL button 8 21 shared key authentication description 6 12 shared line 8 21 signaling authentication 1 17 signaling encryption 1 18 SIP description 1 12 Speaker button disabling 3 4 speed dial buttons for 8 12 SRST 11 6 secure reference 1 18 standard ad hoc conference 8 10 startup problems 12 1 startup process accessing TFTP server 2 8 configuring VLAN 2 8 contacting Cisco Unified Communications Manager 2 9 loading stored phone image 2 8 obtaining IP address 2 8 obtaining power 2 7 requesting configuration file 2 9 understanding 2 7 statistics call 10 11 video 10 13 network 11 8 streaming 11 11 Status menu 10 1 10 2 status messages 10 3 Status Messages screen 10 3 Status Messages web page 11 3 11 11 Stream 1 web page 11 3 11 11 streaming statistics 11 11 Subnet Mask 7 10 supplicant in 802 1X 1 22 switch Cisco Catalyst 2 2 internal Ethernet 2 2 SW Port Configuration 7 6 T TCP 1 12 technical specifications for Cisco Unified IP Phone C 1 telephony features agent g
31. you can enter values Use the keys on the keypad to enter numbers and letters To enter letters by using the keypad use a corresponding number key Press the key one or more times to display a particular letter For example press the 2 key once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter Press the arrow softkey if you make a mistake This softkey deletes the character to the left of the cursor Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made To enter an IP address you enter values into four segments already divided for you When you are done entering the leftmost digits before the first period use the right arrow key to move to the next segment The period that follows the leftmost digits is automatically inserted Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings if necessary For more information see the Resetting the Cisco Unified IP Phone section on page 12 15 Related Topics Displaying a Setup Menu page 7 2 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter7 Configuring Settings on the Cisco Unified IP Phone HI Ethernet Setup Menu e Unlocking and Locking Options page 7 3 e Eth
32. 01 APPENDIX i Cisco Unified IP Phone Non Lockable Wall Mount This appendix contains information about installing the wall mount for use with the following products e ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Installed on the Cisco Unified IP Phone 8961 9951 and 9971 e ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones plus a single Key Expansion Module Installed on the Cisco Unified IP Phone 8961 9951 and 9971 with the Key Expansion Module These nonlocking wall mount kits meet ADA 4 4 1 requirements ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones This section describes how to install the non lockable wall mount kit on a Cisco Unified IP Phone 8961 9951 and 9971 when the phone is not connected to a Key Expansion Module The following figure shows the wall mount kit installed on the phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 N Appendix F Cisco Unified IP Phone Non Lockable Wall Mount HE ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Figure F 1 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone T
33. 1 23 8 4 call security restrictions 1 20 block external to external transfer 8 5 Bluetooth adding headset 3 9 Bluetooth technology using Bluetooth wireless headsets 3 8 BootP 1 10 Bootstrap Protocol BootP 1 10 Busy Lamp Field BLF 1 30 Busy Lamp Field BLF Pickup 8 6 Busy Lamp Field BLF speed dial 8 5 C cable lock connecting to phone 3 20 call security interactions 1 20 Call Back 8 6 call display restrictions 8 6 callerID 8 9 caller id blocking 8 9 call forward 8 7 call forward all 8 7 call forward busy 8 7 call forward no answer 8 7 call forward no coverage 8 7 destination override 8 7 loop breakout 8 7 loop prevention 8 7 call forward destination override 8 8 call park 8 7 call security restrictions using Barge 1 20 call statistics 10 11 call waiting 8 8 CAPF Certificate Authority Proxy Function 1 18 CAST 1 10 cell phone interference 1 1 Cisco Discovery Protocol See CDP Cisco Unified Communications Manager adding phone to database of 2 9 interacting with 6 11 interactions with 2 2 required for Cisco Unified IP Phones 3 2 Cisco Unified Communications Manager Administration adding telephony features using 8 2 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2 12 adding to Cisco Unified Communications Manager 2 9 cleaning 12 17 configuration checklist 1 25 configuration requirements 1 23 configuring user services 8 32 installation checklist 1 28 installation ove
34. 12 DHCP IP address 12 12 directed call park 8 10 directory numbers assigning manually 2 12 direct sequence spread spectrum DSSS 6 6 disabling phone display 9 7 distinctive ring 8 19 DND 8 12 DNS server troubleshooting 12 8 verifying settings 12 4 DNS Server 1 5 7 10 documentation additional _ i xiii Domain Name 7 4 7 8 Domain Name System DNS 7 4 7 8 Domain Name System DNS server 7 10 do not disturb 8 12 Index W EAP MD5 7 15 Device ID 7 15 Realm 7 15 Shared Secret 7 15 encrypted configuration files 1 18 encryption 1 15 media 1 17 signaling 1 18 enterprise parameters OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP W index call forward 8 36 call forward options 8 36 user options web page defaults 8 36 error messages used for troubleshooting 12 3 Ethernet Information web page 11 2 11 8 Ethernet Setup menu about 7 4 Ethernet statistics 10 7 Ethernet Statistics screen 10 7 external power 2 4 F fast dials address book 8 30 fast dial service 8 12 features configuring on phone overview 1 14 configuring with Cisco Unified Communications Manager overview 1 14 informing users about overview 1 15 file authentication 1 17 file format List xml 9 4 RingList xml 9 2 G G 711la G 711u G 722 G 729a G 729ab iLBC 1 1 G 729 1 1 G729a 1 1 G729ab 1 1 G729b 1 1 handset connecting 3
35. 20 second timeout If the paired headset comes back into range of the Cisco Unified IP Phone and the phone is not connected to another Bluetooth headset the in range Bluetooth headset automatically reconnects For certain phone types that operate in power save modes the user may have to wake up the headset by tapping on its operational button to initiate the reconnect Removing a Bluetooth Device From the Phone Step 1 Step 2 Step 3 To remove a Bluetooth device from the Cisco Unified IP Phone 9951 or 9971 follow these steps Procedure Press the Applications button amp Select Accessories Highlight the device you want to remove and press the Delete softkey Related Documentation About Bluetooth Wireless Headsets For information about how to use your Bluetooth wireless headset see e Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager e User guides that were provided with your headset Important Note about Headset Types Only one headset type will work at any given time so if you have both a Bluetooth headset and an analog headset attached to the phone enabling the Bluetooth headset disables the analog headset To enable the analog headset disable the Bluetooth headset Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset If you unplug the USB headset then you can either enable the Bluetooth headset or dis
36. 8961 9951 and 9971 On the phone press the Applications button and then press Accessories All KEMs that have been properly installed and configured should appear in the list of accessories When multiple KEMs are attached they will be numbered according to the order in which they are connected with respect to the phone For example refer to Figure 4 2 e Key Expansion Module 1 is the KEM closest to the phone e Key Expansion Module 2 is the KEM in the middle e Key Expansion Module 3 is the KEM farthest to the right You can select a KEM and then choose one of the following softkeys e Exit Returns to the Applications menu e Details Provides details about the selected KEM e Setup Allows you to configure the brightness of the selected KEM This can also be done by means of the Preferences menu For details refer to the Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager Accessories chapter Adjust the Brightness on the Cisco Unified IP Color Key Expansion Module section Upgrading the Key Expansion Module Step 1 Step 2 Step 3 Step 4 To automatically upgrade KEMs to the latest load follow these steps Procedure Power on the KEM press Page 1 and do not release When the LCD turns white continue pressing Page 1 for at least one second Release Page 1 LEDs should turn red Immediately press Page 2 and continue pressing Page 2 for at least one second
37. 9951 and 9971 WLAN for Cisco Unified IP Phone 9971 only Settings Access Web Access Days Display Not Active Display on Time Display on Duration Display Idle Timeout Load Server RTCP Peer Firmware Sharing Cisco Discovery Protocol CDP Switch Port Cisco Discovery Protocol CDP PC Port Link Layer Discovery Protocol Media Endpoint Discover LLDP MED Switch Port Link Layer Discovery Protocol LLDP PC Port 802 1x Authentication Switch Port Remote Configuration PC Port Remote Configuration Automatic Port Synchronization Note Descriptions of these parameters can be found by clicking the button in Cisco Unified Communications Manager administration E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter8 Configuring Features Templates Services and Users Configuring Corporate and Personal Directories W Override Common Settings Check Box When you set the parameters select the Override Common Settings check box for each setting you wish to update If you do not check this box the corresponding parameter setting does not take effect If you set the parameters at the three configuration windows the setting takes precedence in the following order e Phone Configuration window e Common Phone Profile window e Enterprise Phone Configuration window Configuring Corporate and Personal Directories The
38. CM lent 8 Requesting the ITL file See the Preparing to Install the Cisco The phone requests the ITL file after it requests the CTL file The ITL oe IP Phone on Voue eee file contains the certificates of the entities that the phone can trust The preps certificates are used for authenticating a secure connection with the See the Troubleshooting and servers or authenticating a digital signature signed by the servers The Maintenance chapter ITL file is supported on the Cisco Unified CM 8 5 and later 9 Access a TFTP server e Ethernet Setup Menu page 7 4 In addition to assigning an IP address the DHCP server directs the Cisco Unified IP Phone to a TFTP Server If the phone has a statically defined IP address you must configure the TFTP server locally on the phone the phone then contacts the TFTP server directly Note You can also assign an alternative TFTP server to use instead of the one assigned by DHCP e Resolving Startup Problems page 12 1 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Table 2 3 Cisco Unified IP Phone Startup Process continued Task Purpose Related Topics 10 Request the configuration file e Adding Phones to the Cisco The TFTP server has co
39. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Table 1 1 Features on the Cisco Unified IP Phone 8961 continued 3 Softkey buttons Allow you to access the softkey options displayed on your phone screen 4 Back button Returns to the previous screen or menu 5 Release button Ends a connected call or session 6 Navigation pad and The four way Navigation pad allows you to scroll through menus highlight items and move Select button within a text input field The Select button center of the Navigation pad allows you to select a highlighted item disable the phone screen for cleaning or enable the phone screen if it is in power save mode The Select button is lit white when the phone is in power save mode 7 Conference button Creates a conference call 8 Hold button Places a connected call on hold 9 Transfer button Transfers a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 11 Speakerphone Selects the speakerphone as the default audio path and initiates a new call picks up an incoming button call or ends a call During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects
40. Cisco Unified Communications Manager Features and Services Guide Cisco Unified Mobility chapter Cisco Unified Communications Manager Features and Services Guide Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration chapter Shared line Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Monitoring and Recording Allows a supervisor to monitor an active call silently The supervisor cannot be heard by either party on the call The user may receive an audible alert during a call when it is being monitored When a call is secure a lock icon is displayed Callers may also receive an audible alert to indicate that the call is being monitored The connected parties may also receive an audible alert that indicates the call is secure and is being monitored When an act
41. Communications Manager Administration Guide Hunt Group Configuration chapter e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter e Cisco Unified Communications Manager Administration Guide CTI Route Point Configuration chapter OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Intercom Allows users to place and receive intercom calls For more information go to the Intercom using programmable phone buttons You can configure intercom line buttons to e Directly dial a specific intercom extension e Initiate an intercom call and then prompt the user to enter a valid intercom number Note If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile assign the phone button template that contains intercom information to their profile and assign the phone as the default intercom device for the intercom line Note Intercom feature does not support Extension Mobility Cross Cluster chapter chapter in the Cisco Unified Communications Manager Feature and Services Guide Intellige
42. Contact button on the Cisco Unified IP Phone gives users access to several directories These directories can include e Corporate Directory Allows a user to look up phone numbers for co workers To support this feature you must configure corporate directories See the Configuring Corporate Directories section on page 8 27 for more information e Personal Directory Allows a user to store a set of personal numbers To support this feature you must provide the user with software to configure the personal directory See the Configuring Personal Directory section on page 8 27 for more information Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager Authentication establishes the users rights to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific phone extension After completing the LDAP directory configuration users can use the Corporate Directory service on their phone to look up users in the corporate directory Configuring Personal Directory Personal Directory consists of the following features e Personal Address Book PAB e Speed Dials e Address Book Synchronization Tool TABSynch Users can
43. Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Programmable Feature Button The administrator can assign features to programmable keys When the administrator configures features on the feature button they always remain visible and accessible to the user for example the administrator can assign a dedicated Pickup button on the phone For more information refer to e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified Communications Manager Administration Guide Phone Button Template Configuration chapter Protected calling Provides a secure encrypted connection between two phones A security tone is played at the beginning of the call to indicate that both phones are protected Some features such as conference calling shared lines Extension Mobility and Join Across Lines are not available when protected calling is configured Protected calls are not authenticated For more information about security see the Overview of Supported Security Features section on page 1 16 For additional information refer to the Cisco Unified Communications Manager Security Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 8 18 OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users
44. EEN Chapter 1 W Overview of Configuring and Installing Cisco Unified IP Phones Table 1 9 Checklist for Configuring the Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager continued Task Purpose For More Information 4 Add and configure the phone by completing the For more information go to the Cisco Unified IP Phone required fields in the Phone Configuration window Configuration chapter in the Cisco Unified Required fields are indicated by an asterisk next to Communications Manager Administration Guide thg lt name for example MAC address and device For information about Product Specific Configuration poos fields refer to Button Help in the Phone Adds the device with its default settings to the Cisco Configuration window Unified Communications Manager database Note If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configuration chapter in the Cisco Unified Communications Manager Administration Guide 5 Add and configure directory numbers lines on the For more information go to the Directory Number phone by completing the required fields in the Configuration chapter in the Cisco Unified Directory Number Configuration window Required Communications Manager Administration Guide Hey a ae 3 an po e to the field See the Telephony Features Available for the Cisco name fo
45. IP Phone WLAN Setup Menu W Table 7 2 WLAN Setup Menu Options continued Option Description To Change Security Mode The type of authentication that the phone uses to access 1 Scroll to the Security Mode the WLAN Valid values option then highlight the e Open Access to all access points APs without desired walle encryption 2 Click Apply e Open with WEP Open 802 11 authentication but uses Wired Equivalent Privacy WEP for encrypting the data Specifies access to all APs and authentication through WEP keys at the local AP e Shared Key Shared key authentication using WEP e LEAP Lightweight Extensible Authentication Protocol authentication exchanges a username and cryptographically secure password with a RADIUS server in the network Cisco proprietary version of EAP LEAP supports WPA and WPA2 e EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling exchanges a username and cryptographically secure password with a RADIUS server in the network where a PAC Protected Access Credential is used to established a secure tunnel for authentication EAP FAST supports WPA and WPA2 e AKM Selects the 802 11 authentication mechanism automatically from the configuration information exhibited by the access point WPA PSK or WPA versions 1 or 2 can be used when configured for this mode Note Consider the following when you select AKM 1 AKM uses LEAP for 802 1x when using WPA
46. IP Phone Does Not Go Through its Normal Startup Process 12 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 12 2 Identifying Error Messages 12 3 Checking Network Connectivity 12 3 Verifying TFTP Server Settings 12 3 Verifying IP Addressing and Routing 12 3 Verifying DNS Settings 12 4 Cisco CallManager and TFTP Services Are Not Running 12 4 Creating a New Configuration File 12 5 Registering the Phone with Cisco Unified Communications Manager 12 5 Symptom Cisco Unified IP Phone Unable to Obtain IP Address 12 6 Cisco Unified IP Phone Resets Unexpectedly 12 6 Verifying the Physical Connection 12 6 Identifying Intermittent Network Outages 12 6 Verifying DHCP Settings 12 7 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP viii OL 20861 01 APPENDIX A APPENDIX B APPENDIX Cc APPENDIX D Checking Static IP Address Settings 12 7 Verifying the Voice VLAN Configuration 12 7 Verifying that the Phones Have Not Been Intentionally Reset 12 7 Eliminating DNS or Other Connectivity Errors 12 8 Checking Power Connection 12 8 Troubleshooting Cisco Unified IP Phone Security 12 9 General Troubleshooting Tips 12 10 Resetting the Cisco Unified IP Phone 12 15 Using the Quality Report Tool 12 16 Monitoring the Voice Quality of Calls 12 16 Troubleshooting Tips 12 17 Where to Go for More Troubleshooting Informatio
47. IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network To provide this capability the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony components including Cisco Unified Communications Manager This chapter focuses on the interactions between the Cisco Unified IP Phone 8961 9951 and 9971 and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP VoIP network It includes the following topics e Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 e Providing Power to the Cisco Unified IP Phone page 2 3 e Understanding Phone Configuration Files page 2 6 e Understanding the Phone Startup Process page 2 7 e Adding Phones to the Cisco Unified Communications Manager Database page 2 9 e Determining the MAC Address for a Cisco Unified IP Phone page 2 13 Understanding Interactions with Other Cisco Unified IP Telephony Products To function in the IP telephony network the Cisco Unified IP Phone must be connected to a networking device such as a Cisco Catalyst switch Yo
48. LAN 6 1 Understanding WLAN Standards and Technologies 6 2 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 E E Contents CHAPTER 7 802 11 Standards for WLAN Communications 6 3 World Mode 802 11d 6 4 Radio Frequency Ranges 6 5 802 11 Data Rates Tx Power Ranges and Decibel Tolerances 6 5 Wireless Modulation Technologies 6 6 AP Channel and Domain Relationships 6 7 WLANs and Roaming 6 7 Bluetooth Wireless Technology 6 7 Components of the VoIP Wireless Network 6 8 Interacting with Cisco Unified Wireless APs 6 8 Associating to APs 6 8 Voice QoS in a Wireless Network 6 9 Interacting with Cisco Unified Communications Manager 6 11 Security for Voice Communications in WLANs 6 11 Authentication Methods 6 11 Authenticated Key Management 6 12 Encryption Methods 6 13 Choosing AP Authentication and Encryption Methods 6 13 VoIP WLAN Configuration 6 15 Supported Access Points 6 15 Supported APs and Modes 6 15 Supported Antennas 6 16 Configuring Wireless LAN 6 16 Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration 6 17 Summary of Configuring the Wireless LAN on the Cisco Unified IP Phone 6 17 Configuring Settings on the Cisco Unified IP Phone 7 1 Setup Menus on the Cisco Unified IP Phone 7 1 Displaying a Setup Menu 7 2 Unlocking and Locking Options 7 3 Editing Values 7 3 Ethernet Setup Menu 7 4 WLAN Setu
49. Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Table 8 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Call Forward Allows users to redirect incoming calls to another number Call forward options include Call Forward All Call Forward Busy Call Forward No Answer and Call Forward No Coverage Call forward options can be assigned on a per line basis For more information refer to e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Specifying Options that Appear on the User Options Web Pages section on page 8 36 Call Forward All loop breakout Detects and prevents Call Forward All loops When a Call Forward All loop is detected the Call Forward All configuration is ignored and the call rings through For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Call Forward All loop prevention Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Ma
50. Mount for a Phone with a Key Expansion Module Hl Installing the Bracket To install the phone on the wall perform the following steps amp Note Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module prior to installing the phone bracket Procedure Step 1 Mount the wall bracket in the desired location Figure E 8 You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Use the level to ensure the bracket is level then use a pencil to mark the screw holes b Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall c Screw the anchor clockwise into the wall until it is seated flush d Use the included screws and a 2 Phillips head screwdriver to attach the bracket to the wall Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone W installing a Wall Mount for a Phone with a Key Expansion Module Figure E 8 Mounting the Wall Bracket Mark mounting holes through bracket on wall Level wall bracket on wall W Insert anchors into wall Screw bracket ee to wall using i Phillips head screws 206799 Cisco Unified IP Phone 8961 9951 and 9971
51. Navigation pad allows you to select a highlighted item disable the phone screen for cleaning or enable the phone screen if it is in power save mode The Select button is lit white when the phone is in power save mode 7 Conference button Creates a conference call 8 Hold button Places a connected call on hold 9 Transfer button Transfers a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 EN Chapter1 An Overview of the Cisco Unified IP Phone HZ Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Table 1 2 Features on the Cisco Unified IP Phone 9951 continued 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red 13 Headset button Selects the wired headset as the default audio path and initiates a new call picks up an a incom
52. OFDM is a physical layer encoding technology for transmitting signals by using RF e 802 11h 5 GHz spectrum and transmit power management e 802 11i Security Table 6 1 Supported Channels for the Cisco Unified IP Phone 9971 Part Number BandRange Available Channels 5 GHz Channel Set _ CP 9971 K9 2 412 2 484 GHz 13 14 in Japan 5 180 5 240 GHz 4 UNII 2 5 260 5 320 GHz 4 UNII 2 5 500 5 700 GHz 11 UNII 2 Extended 5 745 5 805 GHz 4 UNII 3 amp Note 802 11j channels 34 38 42 46 and channel 165 are not supported Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 a 63 Chapter6 Understanding the VolP Wireless Network W Understanding WLAN Standards and Technologies World Mode 802 11d If you are using the Cisco Unified IP Phone 9971 in the World Mode you must enable World mode 802 11d The Cisco Unified IP Phone 9971 uses 802 11d to determine which channels and transmit powers to use and inherits its client configuration from the associated access point Note Enabling World Mode 802 11d may not be necessary if the frequency is 2 4GHz and the current access point is transmitting on a channel 1 11 As all countries support these frequencies you can attempt to scan these channels regardless of supporting World Mode 802 11d For the countries which support 2 4GHz refer to Cisco
53. Phone Description Configuration Reference Agent Greeting Allows an agent to create and update a prerecorded For more information see greeting that plays at the beginning of a call such as a customer call before the agent begins the conversation with the caller The Agent can prerecord a single greeting or multiple ones as needed and create and update them e Cisco Unified Communications Manager Features and Services Guide Barge and Privacy e Cisco Unified Communications Manager t idi ified IP Ph When a customer calls both callers hear the A Cece Unite prerecorded greeting The agent can remain on mute until the greeting ends or answer the call over the greeting All codecs supported for the phone are supported for Agent Greeting calls To enable Agent Greeting in the Cisco Unified CM Administration application choose Device gt Phone locate IP Phone that you want to configure Scroll to the Device Information Layout pane and set Built In Bridge to On or Default If Built In Bridge is set to Default in the Cisco Unified CM Administration application choose System gt Service Parameter and select the appropriate Server and Service Scroll to the Clusterwide Parameters Device Phone pane and set Builtin Bridge Enable to On All Calls Allows a user to view a list sorted in chronological order oldest first of all active calls on all of their phone lines For more information s
54. Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Status Menu Table 10 5 Call Statistics Items for the Cisco Unified Phone continued Item Description Avg Jitter Estimated average RTP packet jitter dynamic delay that a packet encounters when going through the network in milliseconds observed since the receiving voice stream was opened Max Jitter Maximum jitter in milliseconds observed since the receiving voice stream was opened Revr Discarded Number of RTP packets in the receiving voice stream that have been discarded bad packets too late and so on Note The phone will discard payload type 19 comfort noise packets that are generated by Cisco Gateways which will increment this counter Rcvr Lost Packets Missing RTP packets lost in transit Voice Quality Metrics MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding eight second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 12 16 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed f
55. Type of video stream transmitted RTP streaming video from codec Revr Packets Number of RTP video packets received since video stream was opened Note This number is not necessarily identical to the number of RTP video packets received since the call began because the call might have been placed on hold OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 10 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Status Menu Table 10 6 Item Video Statistics Items for the Cisco Unified Phone continued Description Sender Packets Number of RTP video packets transmitted since video stream was opened Note This number is not necessarily identical to the number of RTP video packets transmitted since the call began because the call might have been placed on hold Avg Jitter Estimated average RTP packet jitter dynamic delay that a packet encounters when going through the network in milliseconds observed since the receiving video stream was opened Max Jitter Maximum jitter in milliseconds observed since the receiving video stream was opened Revr Discarded Number of RTP packets in the receiving video stream that have been discarded bad packets too late and so on Revr Lost Packets Missing RTP video packets lost in transit Revr
56. Unified Communications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset a change is automatically made to the phone s configuration file Configuration files also contain information about which image load the phone should be running If this image load differs from the one currently loaded on a phone the phone contacts the TFTP server to request the required load files A phone accesses a default configuration file named XmlDefault cnf xml from the TFTP server when the following conditions exist e You have enabled auto registration in Cisco Unified Communications Manager e The phone has not been added to the Cisco Unified Communications Manager database e The phone is registering for the first time Note If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL or ITL file the phone tries four times to obtain the file so it can register securely If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database the phone registration request will be rejected and display a blank screen If the phone has registered before the phone will access the configuration file named SEPmac_address cnf xml where mac_address is the MAC address of the phone The filenames are derived from the MAC address and description fields in the Phone C
57. Unified Communications Manager System Guide e Cisco Unified IP Phone Configuration Cisco Unified Communications Manager Administration Guide e Autoregistration Configuration Cisco Unified Communications Manager Administration Guide e Cisco Unified Communications Manager Bulk Administration Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 1 24 OL 20861 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones W Checklist for Configuring the Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager Table 1 9 provides a checklist of configuration tasks for the Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager Administration The list presents a suggested order to guide you through the phone configuration process Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 9 Checklist for Configuring the Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager Task Purpose For More Information 1 Gather the following information about the phone For more information go to the Cisco Unified IP Phones chapter in the Cisco Unified Communications e Phone Model Manager System Guide e MAC address i See the
58. Unified Communications Manager to handle call processing Refer to Cisco Unified Communications Manager Administration Guide or to context sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network For information about enabling and configuring auto registration refer to Cisco Unified Communications Manager Administration Guide Also see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP Phones See the Telephony Features Available for the Cisco Unified IP Phone section on page 8 2 for details In Cisco Unified Communications Manager Administration you can add users to the database and associate them with specific phones In this way users gain access their Cisco Unified CM User Option page to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 8 33 for details Understanding the Cisco Unified IP Phone C
59. Unified IP Phone 9971 Wireless LAN Deployment Guide Enable World Mode 802 11d for the corresponding country where the access point is located World Mode is enabled automatically for the Cisco Unified Wireless LAN Controller World Mode must be enabled manually for Cisco Autonomous Access Points using the following commands Interface dotlliradio X world mode dotild country US both Supported Countries The following countries are supported by the Cisco Unified IP Phone 9971 Argentina AR Australia AU Austria AT Belgium BE Brazil BR Bulgaria BG Canada CA Chile CL Colombia CO Costa Rica CR Cyprus CY Czech Republic CZ Denmark DK Estonia EE Finland FI France FR Germany DE Gibraltar GI Greece GR Hong Kong HK India IN Indonesia ID Ireland IE Israel IL Italy IT Japan JP Korea KR KP Latvia LV Liechtenstein LI Lithuania LT Luxembourg LU Malaysia MY Malta MT Mexico MX Monaco MC Netherlands NL New Zealand NZ Norway NO Oman OM Panama PA Poland PL Portugal PT Puerto Rico PR Romania RO Russian Federation RU Saudi Arabia SA Singapore SG Slovakia SK Slovenia SI South Africa ZA Spain ES Sweden SE Switzerland CH Taiwan TW Thailand TH Turkey TR Ukraine UA United Arab Emirates AE United Kingdom GB United States US Cisco Unified IP Phone 8961 9951 and 9971 Ad
60. Unified IP Phone Understanding the Cisco Unified IP Phone Components Wireless Headsets The Cisco website provides information about wireless headsets that work with your IP phone Go to the following URL http www cisco com en US partner prod voicesw ucphone_headsets html 1 Choose IP Communications from the Enter Solution drop down list box The Select a Solution Category drop down list box displays 2 Choose IP Phone Headsets to see a list of Technology Development Program partners Refer to the wireless headset documentation for information about connecting the headset and using the features Using Bluetooth Wireless Headsets The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot range 1 to 2 meters You can pair up to 5 headsets but only the last one connected is used as the default There can be a potential interference issues Cisco recommends that you reduce the proximity of other 802 11b g devices Bluetooth devices microwave ovens and large metal objects If possible configure other 802 11 devices to use the 802 11a channels For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic device
61. Unified IP Phone Understanding the Cisco Unified IP Phone Components i USB Port Data Information wy The Cisco Unified IP Phone supports a maximum of five devices connected to each USB port Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port the Cisco Unified IP Phone 8961 does not have a back USB port Many third party USB products count as several USB devices so refer to documentation that came with a third party product Note Unpowered hubs are not supported and powered hubs with more than four ports are not supported Note USB headsets connected to the phone through a USB hub are not supported The Cisco Unified Video Camera connected to the phone through a USB hub is not supported External Speakers and Microphone External speakers and microphones are plug and play accessories You can connect an external PC type microphone and powered speakers with amplifier on the Cisco Unified IP Phone 9951 or 9971 using the line in out jacks Connecting an external microphone disables the internal microphone and connecting an external speaker will disable the phone s internal speaker Note Headsets amp Using poor quality external audio devices playi
62. Update Shared Device Settings and click the Propagate Selected button The check box at right displays only if other devices share this directory number Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 g os Appendix D Basic Phone Administration Steps HZ Performing Final End User Configuration Steps g Click Save h Click Associate End Users at the bottom of the window to associate a user to the line being configured Use the Find button in conjunction with the Search fields to locate the user then check the box next to the user s name then click Add Selected The user s name and user ID should now appear in the Users Associated With Line pane of the Directory Number Configuration window i Click Save The user is now associated with Line 1 on the phone j If your phone has a second line configure Line 2 k Associate the user with the device Choose User Management gt End User Use the search boxes and the Find button to locate the user you have added i e doe for the last name Click on the user ID i e johndoe The End User Configuration window appears Click Device Associations Use the Search fields and the Find button to locate the device with which you want to associate to the user Select the device then click Save Selected Changes The user is now associated with the device Click the Go butt
63. User Management gt User Groups For additional information refer to e Cisco Unified Communications Manager Administration Guide User Group Configuration chapter e Cisco Unified Communications Manager System Guide Roles and User Groups chapter Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 EN Appendix A Providing Information to Users Via a Website HZ How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages These activities include subscribing to services setting up speed dial and call forwarding numbers configuring ring settings and creating a personal address book Keep in mind that configuring settings on a phone by using a website might be new for your end users You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is http lt server_name portnumber gt ccmuser where server_name is the host on which the web server is installed e A user ID and default password are needed to access the application These se
64. You can configure the call pickup feature to support the following e Allows users to redirect a call that is ringing on another phone within their pickup group to their phone e Allows a user to answer a call that is ringing on a particular directory number e Allows a user to answer a call that is ringing on a directory number in another group e Allows a user to answer a call ringing on a phone in another group that is associated with their own group You can configure the phone to allows a user to use one touch pickup functionality for call pickup features You can configure an audio and or visual alert for the primary line on the phone This alert notifies the users that a call is ringing in their pickup group gt For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Call recording Allows a supervisor to record an active call The user might hear a recording audible alert tone during a call when it is being recorded When a call is secured the security status of the call is displayed as a lock icon on Cisco Unified IP Phones The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded The intercom feature is disabled when a call is being monitored or recorded When an active call is being monitored or recorded you can receive or place intercom calls however if you pla
65. bridge or in situations where IP to IP calls are partially routed across the PSTN In these cases use of voice codecs such as G 729 and iLBC may result in poor voice quality Use these codecs only when absolutely necessary Prolonged broadcast storms cause IP phones to reset or be unable to make or answer a call A prolonged Layer 2 broadcast storm lasting several minutes on the voice VLAN may cause IP phones to reset lose an active call or be unable to initiate or answer a call Phones may not come up until a broadcast storm ends Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 12 10 OL 20861 01 Chapter 12 Troubleshooting and Maintenance Table 12 2 Summary General Troubleshooting Tips Cisco Unified IP Phone Troubleshooting continued Explanation Moving a network connection from the phone to a workstation If you are powering your phone through the network connection you must be careful if you decide to unplug the phone s network connection and plug the cable into a desktop computer A Caution The computer s network card cannot receive power through the network connection if power comes through the connection the network card can be destroyed To protect a network card wait 10 seconds or longer after unplugging the cable from the phone before plugging it into a computer This delay gives the switch enough time
66. call signaling and media streams are encrypted A secure call offers a high level of security providing integrity and privacy to the call When a call in progress is being encrypted the call progress icon to the right of the call duration timer in the phone screen changes to the following icon A Note If the call is routed through non IP call legs for example PSTN the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it In a secure call a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting secure audio and video if video is involved If your call is connected to a non secure phone the security tone does not play Note Secure calling is supported for connections between two phones only Some features such as conference calling shared lines and Extension Mobility are not available when secure calling is configured Related Topic e Understanding Security Features for Cisco Unified IP Phones page 1 15 e Security Restrictions page 1 23 Establishing and Identifying Secure Conference Calls You can initiate a secure conference call and monitor the security level of participants A secure conference call is established using this process 1 A user initiates the conference from a secure phone 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call 3 A
67. choose menu items by entering the item number 10 Speakerphone Selects the speakerphone as the default audio path and initiates a new call picks up an button incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until a new default audio path is selected for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 An Overview of the Cisco Unified IP Phone Chapter1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961 9951 and 9971 W Table 1 3 Features on the Cisco Unified IP Phone 9971 continued 11 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is te lit red 12 Headset button Selects the wired headset as the default audio path and initiates a new call picks up an E incoming call or ends a call During a call the button is lit green A headset icon in the phone screen header line indicates the headset is the default audio path This audio path does not change until a new default audio path is selected for example by picking up the handset 13 Volume button Controls the handset headset and speakerphone volume off hook and the ringer
68. connect to the accessory The phone will provide feedback to the user while it is trying to connect the accessory If unable to connect an error alert will be shown to let the user know the reason for the failure There will be a timeout of 10 seconds for the phone to try to connect the accessory If the timer expires without a successful connection an error alert will be displayed The Cisco Unified IP Phone connects with headsets using a shared key authentication and encryption method The Cisco Unified IP Phone can be connected with up to five headsets at a time The last one connected is used as the default Pairing is typically performed once for each headset I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter3 Setting Up the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone Components Once a device has been paired its Bluetooth connection is maintained as long as both devices phone and headset are enabled and within range of each other The connection typically re establishes itself automatically if either of the devices powers down then powers up However some headsets require user action to re establish the connection The Bluetooth icon wy indicates whether or not a device is connected When headsets are more than 30 feet 10 meters away from the Cisco Unified IP Phone Bluetooth drops the connection after a 15 to
69. continues if signaling is lost between the primary Communications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter go to the Cisco Unified IP Phone Configuration chapter in the Cisco Communications Manager Administration Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 15 Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unified Communications Manager Administration go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http www cisco com kobayashi sw center sw voice shtml Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 8 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phone 8961 9951 and 9971 have an internal Ethernet switch enabling forwarding of packets to the phone and to the Computer access port and the Network port on the back of the phone If a computer is connected to the Computer access port the computer and the phone share the same physical link to the switch and share the same port on the switch This shared physical link has the following implications for the VLAN configuration o
70. described in Verifying the Phone Startup Process section on page 3 21 and the phone screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be functional To determine whether the phone is functional follow these suggestions to systematically eliminate these other potential problems 1 Verify that the network port is functional Exchange the Ethernet cables with cables that you know are functional Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active Connect the Cisco Unified IP Phone that will not start up to a different network port that is known to be good Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch eliminating the patch panel connection in the office 2 Verify that the phone is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional 3 If the phone still does not start up properly power up the phone with the handset off hook When the phone is powered up in this way it attempts to launch a backup software image 4 If the phone
71. for a Cisco Unified IP Phone section on page 2 13 After you have collected MAC addresses in Cisco Unified Communications Manager Administration choose Device gt Phone and click Add New to begin For complete instructions and conceptual information about Cisco Unified Communications Manager go to the Cisco Unified Communications Manager Overview chapter in the Cisco Unified Communications Manager System Guide Related Topics e Adding Phones with Auto Registration page 2 10 e Adding Phones with Auto Registration and TAPS page 2 11 e Adding Phones Using BAT Phone Template page 2 12 Adding Phones Using BAT Phone Template Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 The Cisco Unified Communications Bulk Administration Tool BAT enables you to perform batch operations including registration on multiple phones To add phones using BAT only not in conjunction with TAPS you must obtain the appropriate MAC address for each phone For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 13 For detailed instructions about adding phones using Bulk Administration menu refer to the Cisco Unified Communications Manager Bulk Administration Guide chapter Inserting Phones To add a phone to the Cisco Unified Communications Manager follow these steps Procedure From Cisco Unified Communications Manager choose Bulk Administration gt Ph
72. ft 88 m 75 dBm 802 119 16 dBm 6 Mbps 709 ft 216 m 91 dBm 9 Mbps 650 ft 198 m 90 dBm 12 Mbps 623 ft 190 m 87 dBm 18 Mbps 623 ft 190 m 86 dBm 24 Mbps 623 ft 190 m 82 dBm 36 Mbps 495 ft 151 m 80 dBm 48 Mbps 413 ft 126 m 77 dBm 54 Mbps 394 ft 120 m 76 dBm Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 a es Chapter6 Understanding the VolP Wireless Network W Understanding WLAN Standards and Technologies Table 6 2 Tx Power Data Rates Ranges and Decibels by Standard continued Standard Maximum Tx Power Data Rate Range Receiver Sensitivity 802 11b 17 dBm 1 Mbps 1 010 ft 308 m 96 dBm 2 Mbps 951 ft 290 m 85 dBm 5 5 Mbps 919 ft 280 m 90 dBm 11 Mbps 902 ft 275 m 87 dBm 1 Adjusts dynamically when associating with an AP if the AP client setting is enabled 2 Advertised rates by the APs are used If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration then the Traffic Stream Rate Set IE CCX V4 is used For more information about supported data rates tx power and rx sensitivity for WLANs see Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide Wireless Modulation Technologies Wireless communications uses the following modulation technologies for signaling
73. get uploaded to the folder Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 g os Chapter9 Customizing the Cisco Unified IP Phone Hs Configuring Wideband Codec Step 3 Step 4 Step 5 Step 6 You must also copy the customized images and files to the other TFTP servers that the phone may contact to obtain these files S Note Cisco recommends that you also store backup copies of custom image files in another location You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager Use a text editor to edit the List xml file See the List xml File Format Requirements section on page 9 4 for the location of this file formatting requirements and a sample file Save your modifications and close the List xml file amp Note When you upgrade Cisco Unified Communications Manager a default List xml file will replace your customized List xml file After you customize the List xml file make a copy of the file and store it in another location After upgrading Cisco Unified Communications Manager replace the default List xml file with your stored copy To cache the new List xml file stop and start the TFTP service by using Cisco Unified Serviceability or disable and re enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter loc
74. if you deploy the Cisco Unified IP Phone 9971 on a wireless LAN Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone W Figure 3 2 Cisco Unified IP Phone 8961 Connections Back 10 0 Neuere Computer AtA R 4 277213 1 DC adaptor port DC48V 5 Computer port 10 100 1000 PC connection 2 AC to DC power supply optional 6 Handset Connection 3 AC power wall plug optional 7 Analog Headset Connection optional 4 iNetwork port 10 100 1000 SW with IEEE 8 Anti theft security lock connector lock optional 802 3af and 802 3at power enabled Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 SEE Chapter3 Setting Up the Cisco Unified IP Phone W Installing the Cisco Unified IP Phone Figure 3 3 Cisco Unified IP Phone 8961 Cable Connections Side 1 USB port 2 Accessory connector such as for the Cisco Unified IP Color Key Expansion Module Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP P34 OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone Figure 3 4 4 Neuere AQ Comput r Installing t
75. integration CTI route For more information go to the CTI Route point can designate a virtual device to receive multiple simultaneous calls for application controlled redirection Point Configuration chapter in the Cisco Unified Communications Manager Administration Guide Directed Call Park Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials A Call Park BLF button indicates whether a directed call park number is occupied and provides speed dial access to the directed call park number For more information go to the Call Park and Directed Call Park chapter in the Cisco Unified Communications Manager Features and Services Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Divert Allows a user to transfer a ringing connected or For more information on diverting calls to held call directly to a voice messaging system or to the busy target Divert acts on the highlighted call only Incoming calls are not automatically highlighted If a second call rings while the user is on the first call Diver
76. jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information on phone installation requirements and warnings see the Setting Up the Cisco Unified IP Phone chapter Installing the Bracket To install the phone on the wall perform the following steps Procedure Step 1 Mount the wall bracket in the desired location Figure E 2 You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby a Use the Level to ensure the bracket is level then use a pencil to mark the screw holes b Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall c Screw the anchor clockwise into the wall until it is seated flush d Use the included screws and a 2 Phillips head screwdriver to attach the bracket to the wall Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E 2 OL 20861 01 _ Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Figure E 2 A Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 W Mounting the Wall Bracket Level wall bracket on wall f Sw Insert anchors into wall ew 5 f Va Bis SD Mark mounting holes through bracket on
77. locate the phone you want to modify In the Phone Configuration window for the phone check the Disable Speakerphone check box Accessory Support on the Cisco Unified IP Phone 8961 9951 and 9971 Table 3 1 indicates the accessories that the Cisco Unified IP Phones 8961 9951 and 9971 support an X indicates support for a particular phone model and a dash indicates non support Table 3 1 Accessory support for the Cisco Unified IP Phone 8961 9951 and 9971 Cisco Unified IPPhone Accessory Type 8961 9951 9971 Cisco Accessory Cisco Unified IP Color Key Expansion Add on module 1 up to 2 up to 3 Module See Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Cisco Unified Video Camera See Chapter 5 Add on module X X Setting Up the Cisco Unified Video Camera Third Party Accessories Headsets See the Headsets section on Analog X X X page 3 5 This section includes information on Analog Wideband X Xx X each headset type Bluetooth X X USB wired or X X X wireless Microphone See External Speakers and External PC X X Microphone section on page 3 5 Speakers See External Speakers and External PC X X Microphone section on page 3 5 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP a OL 20861 01 _ Chapter 3 Setting Up the Cisco
78. metrics Show the ratio of concealment frames over total speech frames An interval conceal ratio is calculated every 3 seconds e Concealed Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely concealed second is a second in which the DSP plays more than five percent concealment frames Concealment ratio and concealment seconds are primary measurements based on frame loss A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen see the Call Statistics Screen section on page 10 11 or remotely by using Streaming Statistics see the Monitoring the Cisco Unified IP Phone Remotely chapter Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 12 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Troubleshooting Tips When you observe significant and persistent changes to metrics use Table 12 4 for general troubleshooting information Table 12 4 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Network impairment from packet loss or high jitter Seconds increase significantly Conceal Ratio is near or at zero Noise or distortion in
79. no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses from the non local host to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to the phone web server Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 11 6 OL 20861 01 _ Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Table 11 2 Item Network Setup W Network Setup Items continued Description SW Port Setup Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e 1000F 1000 BaseT full duplex e No Link No connection to the switch port PC Port Setup Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e 1000F 1000 BaseT full duplex e No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale Us
80. or beep depending on the new call indicator setting for the line This notification repeats at intervals if not resumed A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line You can configure call focus priority to favor incoming or reverting calls For more information about configuring this feature go to the Hold Reversion chapter in the Cisco Unified Communications Manager Features and Services Guide Hold Status Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold No configuration is required Hold Resume Allows the user to move a connected call from an active state to a held state To place a call on hold select the Hold button To resume a call choose the line with the held call and select the Resume softkey e Requires no configuration unless you want to use music on hold See Music on Hold in this table for information e See Hold Reversion in this table Hunt Group Display Provides load sharing for calls to a main directory number A hunt group contains a series of directory numbers that can answer the incoming calls When an incoming call is offered to a directory number that is part of the hunt group this feature displays the main directory number in addition to the calling party For more information refer to e Cisco Unified
81. page 7 3 e Ethernet Setup Menu page 7 4 e WLAN Setup Menu page 7 7 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter7 Configuring Settings on the Cisco Unified IP Phone Setup Menus on the Cisco Unified IP Phone W IPv4 Setup Menu Options page 7 10 Security Setup Menu page 7 13 Unlocking and Locking Options You can apply a password to the phone so that no changes can be made to the administrative options on the phone without the password being entered on the Administrator Settings phone screen To apply a password to the phone in Cisco Unified Communications Manager administration navigate to the Common Phone Profile Configuration window Device gt Device Settings gt Common Phone Profile Enter a password in the Local Phone Unlock Password option Apply the password to the common phone profile that the phone uses Related Topics Editing Values Displaying a Setup Menu page 7 2 Editing Values page 7 3 Ethernet Setup Menu page 7 4 WLAN Setup Menu page 7 7 IPv4 Setup Menu Options page 7 10 When you edit the value of an option setting follow these guidelines wy Use the arrows on the navigation pad to highlight the field you wish to edit then press the Select button of the navigation pad to activate that field You can also double tap on an editable field to activate it for editing Once the field is activated
82. pin holes on the phone Figure 3 4 on page 3 15 shows the location of the back USB port and the camera pin holes for the Cisco Unified IP Phone 9951 Figure 3 6 on page 3 17 shows the location of the back USB port and the camera pin holes for the Cisco Unified IP Phone 9971 Installation Procedure For the complete installation procedure see the Cisco Unified Video Camera Quick Start Guide at this location http www cisco com en US products ps10655 products_user_guide_list html Adjusting the Camera Settings Once you have attached the camera on your phone you can control the features of the camera This section provides information on the features you can control from the phone e Adjusting the Camera View Area page 5 2 e Adjusting the Brightness Setting page 5 3 e Adjusting Auto Transmit Setting page 5 3 Adjusting the Camera View Area Step 1 Step 2 Step 3 The View Area feature acts as a wide angle and zoom function for your camera and allows you to adjust the view area that is shared during video streaming The View Area feature acts as a wide angle and zoom function for your camera To adjust the camera view area follow these steps Procedure On the Cisco Unified IP Phone press the Applications button B Select Accessories Highlight Cisco Unified Camera E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 5 Set
83. pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TFTP server for each Cisco Unified Communications Manager contains this file The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information lt CiscoIPPhoneRingList gt lt Ring gt lt DisplayName gt lt FileName gt lt Ring gt lt CiscoIPPhoneRingList gt The following characteristics apply to the definition names You must include the required DisplayName and FileName for each phone ring type e DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone e FileName specifies the name of the PCM file for the custom ring to associate with DisplayName Note The DisplayName and FileName fields must not exceed 25 characters This example shows a Ringlist xml file that defines two phone ring types lt CiscoIPPhoneRingList gt lt Ring gt lt DisplayName gt Analog Synth 1 lt DisplayName gt lt FileName gt Analog1 raw lt FileName gt lt Ring gt lt Ring gt lt DisplayName gt Analog Synth 2 lt DisplayName gt lt FileName gt Analog2 raw lt FileName gt lt Ring gt lt CiscoIPPhoneRingList gt Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01
84. server used by the phone TFTP Server 2 Backup Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 Default router used by the phone DNS Server 1 3 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 3 used by the phone Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member Admin VLAN ID Auxiliary VLAN in which the phone is a member I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter11 Monitoring the Cisco Unified IP Phone Remotely Hi Network Setup Table 11 2 Network Setup Items continued Item Description CUCM Server 1 5 Host names or IP addresses in prioritized order of the Cisco Unified Communications Manager servers with which the phone can register An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified Communications Manager functionality if such a router is available For an available server an item will show the Cisco Unified Communications Manager server IP address and one of the following states e Active Cisco Unified Communications Manager server from which the phone is currently receiving call processing services e Standby Cisco Unified Communications Manager ser
85. setting is particularly useful if the phone was recently moved from one location to another See the Ethernet Setup Menu section on page 7 4 for instructions Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually On the Cisco Unified IP Phone press the Applications button then select Administrator Settings gt Network Setup gt Ethernet Setup gt IPv4 Setup and look at the following options e DHCP Server If you have assigned a static IP address to the phone you do not need to enter a value for the DHCP Server option However if you are using a DHCP server this option must have a value If it does not check your IP routing and VLAN configuration Refer to the Troubleshooting Switch Port and Interface Problems document available at this URL http www cisco com en US customer products hw s witches ps700 products_tech_note09186a00 8015bfd6 shtml OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 12 Troubleshooting and Maintenance W Resolving Startup Problems e IP Address Subnet Mask Default Router If you have assigned a static IP address to the phone you must manually enter settings for these options See the
86. the 10 100 1000 Computer PC access port c Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks The following figure shows the cables Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 aris Appendix F Cisco Unified IP Phone Non Lockable Wall Mount W ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F 15 Attach Cables Phone bracket Wall bracket Network port Handset port AC adapter port 206771 optional power cable Step4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket For cables that terminate outside of the bracket use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Cisco Unifie
87. the ITL file is not installed on the phone The Trust List is not configured on the Cisco Unified CM which does not support security by default For more information about the Trust List refer to Cisco Unified CM Security Guide Restart requested by Cisco Unified Communications Manager The phone is restarting based on a request from Cisco Unified Communications Manager Configuration changes have likely been made to the phone in Cisco Unified Communications Manager and Apply has been pressed so that the changes take effect TFTP access error TFTP server is pointing to a directory that does not exist e If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server e If you are using static IP addresses check configuration of TFTP server See the Ethernet Setup Menu section on page 7 4 for details on assigning a TFTP server TFTP error The phone does not recognize an error code provided by the TFTP server Contact Cisco TAC TFTP timeout TFTP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the TFTP server and the phone Verify the network connections e TFTP server is down Check configuration of TFTP server Timed Out Supplicant attempted 802 1X transaction but timed out to due the absence of an authenticator Authentication typically ti
88. the Phone page D 3 Configuring the Phone Step 1 Step 2 Step 3 Step 1 To identify the user s phone model and protocol follow these steps Procedure From Cisco Unified Communications Manager administration choose Device gt Phone gt Click Add New Select the user s phone model from the Phone Type drop down list then click Next The Phone Configuration window appears On the Phone Configuration window you can use the default values for most of the fields To configure the required fields and some key additional fields follow these steps Procedure For the required fields possible values some of which are based on the example of user johndoe can be configured as follows In the Device Information pane of this window MAC Address Enter the MAC address of the phone which is listed on a sticker on the phone Make sure that the value comprises 12 hexadecimal characters Example 00127F576611 MAC address on john doe s phone Description This is an optional field in which you can enter a useful description such as john doe s phone This will help you if you need to search on information about this user OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix D Basic Phone Administration Steps HZ Configuring the Phone Device Pool Choose the device pool to which you want this phone assigne
89. the audio channel such as echo or audio but the voice quality is poor levels e Tandem calls that undergo multiple encode decode such as calls to a cellular network or calling card network e Acoustic problems coming from a speakerphone handsfree cellular phone or wireless headset Check packet transmit TxCnt and packet receive RxCnt counters to verify that voice packets are flowing amp Note Voice quality metrics do not account for noise or distortion only frame loss Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones go to the following Cisco web site and then navigate to the desired Cisco Unified IP Phone http www cisco com cisco web psa troubleshoot html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use only a dry soft cloth to gently wipe the phone and the phone screen Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 E Chapter 12 Troubleshooting and Maintenance HZ Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 12 18 OL 20861 01
90. the corresponding Override Common Settings parameter in the configuration window The Phone Configuration window is referenced below for purposes of the procedure description For more information about parameters that can be configured in any of these three configuration windows see the Configuring Product Specific Configuration Parameters section on page 8 26 Procedure In the phone configuration window Device gt Phone of the phone to which you are adding the Cisco Unified Video Camera enable the Cisco Camera parameter This field is located in the Product Specific Configuration layout portion of the window I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter5 Setting Up the Cisco Unified Video Camera HI Attaching the Cisco Unified Video Camera Step 2 Step 3 On the same window enable the Video Capabilities parameter Click Save Attaching the Cisco Unified Video Camera To install the Cisco Unified Video Camera you can either e Attach the camera to your phone e Attach the camera to your computer monitor or to another object in your work area The USB port connector on the bottom of the Cisco Unified Video Camera attaches to the back port not the side port on the Cisco Unified IP Phone 9951 or 9971 As you attach the USB connector to the back port on the phone the camera should slide easily into the camera
91. the phone is connected has access to the DHCP server and make sure that the switch port is enabled Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk you should investigate the cause If the network connection and Cisco Unified Communications Manager connection are stable a Cisco Unified IP Phone should not reset on its own Typically a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified Communications Manager These sections can help you identify the cause of a phone resetting in your network e Verifying the Physical Connection page 12 6 e Identifying Intermittent Network Outages page 12 6 e Verifying DHCP Settings page 12 7 e Checking Static IP Address Settings page 12 7 e Verifying the Voice VLAN Configuration page 12 7 e Verifying that the Phones Have Not Been Intentionally Reset page 12 7 e Eliminating DNS or Other Connectivity Errors page 12 8 Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing in
92. through VPN Procedure Steps Step 1 After you turn on your phone and the Sign In screen for VPN Client appears except with certificate authentication mode enter your credentials based on the configured authentication method e Username and password Enter the username and the password that your system administrator gave you e Certificate and password Enter the password that your system administrator gave you Your username is derived from the certificate e Certificate If the phone uses only a certificate for authentication the Sign In screen does not appear and phone displays the status of the phone attempting the VPN connection Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 7 16 OL 20861 01 Chapter7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu W When the power is lost or reset under some circumstances the stored credentials are cleared When a phone is at the Sign In screen the screen stays lit and does not enter a power save mode This alerts the user that the phone is unregistered If the phone remains in this state for a long time the image may persist in the display for a short time after the user logs back in and then the image fades Step2 Select the Sign In softkey to connect If you press Cancel while the phone is attempting the connection the connection attempt stops and the Sign In screen appe
93. to recognize that there is no longer a phone on the line and to stop providing power to the cable Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Locking Options section on page 7 3 for details Phone resetting The phone resets when it loses contact with the Cisco Unified Communications Manager software This lost connection can be due to any network connectivity disruption including cable breaks switch outages and switch reboots Phone display issues If the display appears to have rolling lines or a wavy pattern it might be interacting with certain types of older fluorescent lights in the building Moving the phone away from the lights or replacing the lights should resolve the problem Dual Tone Multi Frequency DTMF delay When you are on a call that requires keypad input if you press the keys too quickly some of them might not be recognized Codec mismatch between the phone and another device The RxType and the TxType statistics show the codec that is being used for a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match If they do not verify that the other device can handle the codec conversation or t
94. to store the change and then click Reset to implement the change The phone user can now access the User Options pages and associate the service with a button on the phone For additional information on IP phone services go to the Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide For additional information on configuring line buttons go to the Cisco Unified IP Phone Configuration chapter and Configuring Speed Dial Buttons section in the Cisco Unified Communications Manager Administration Guide Configuring Feature Control Policies You can limit the appearance of some telephony features on the Cisco Unified IP Phone 8961 9951 and 9971 by enabling or disabling these features in the feature control policy configuration When you disable a feature in the feature control policy configuration for a phone you restrict the user s access to the feature and the softkeys associated with the feature does not display on the phone To create a Feature Control Policy follow these steps OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter8 Configuring Features Templates Services and Users W Setting Up Services Step 1 Step 2 Step 3 Step 4 Step 5 Procedure From Cisco Unified Communications Manager Administration choose Device gt Device Settings g
95. to the right of the server option If the user is not connected to a secure or authenticated Server no icon will appear Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu The Model Information screen includes the options described in Table 10 1 To exit the Model Information screen press the Exit softkey Table 10 1 Model Information Settings for the Cisco Unified IP Phone Option Description To Change Model Number Model number of the phone Display only Cannot configure IP Address IP address of the phone Display only Cannot configure Host name Host name of the phone Display only Cannot configure Active Load Version of firmware currently installed on the phone The user Display only Cannot configure can press the Details softkey for more information Inactive Load Inactive Load appears only when a download is in progress and Display only Cannot configure a download icon and a status of Upgrade in Progress or Upgrade Failed also display If a user presses the Details softkey during an upgrade the download filename and components are listed A new firmware image can be set to download in advance of a maintenance window Then instead of waiting for all of the phones to download the firmware the system switches
96. volume on hook Silences the ringer on the phone if an incoming call is ringing 14 Messages button Auto dials your voicemail system varies by system 2 15 Applications button Opens the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone information 16 Contacts button Opens the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 17 Phone display Phone display that can be positioned to your preferred viewing angle 18 Programmable Programmable feature buttons that correspond to phone lines speed dials and calling feature buttons features Pressing a button for a phone line displays the active calls for that line If you have multiple lines you might have an All Calls feature button that displays a consolidated list of calls from all lines Color LEDs indicate the line state e Amber Ringing call on this line e Green Active or held call on this line e Red Shared line in use remotely The position of programmable feature buttons may be reversed with that of session buttons on phones using a locale with a right to left reading orientation such as Hebrew and Arabic 19 Handset with light The handset light strip lights up to indicate a ringing call flashing red or a new voice message strip
97. where the wireless is deployed is suitable for transmitting video and voice packets If the Wi Fi connectivity for voice and video has been enabled for the Cisco Unified IP Phone 9971 you have to authenticate the Wi Fi network using the WLAN Sign in application within your applications menu To enable to go to Applications gt Administrator Settings gt Network Setup gt WLAN Setup gt WLAN Sign in Access and enable WLAN network To change the username password must go to Applications gt Administrator Settings For complete configuration information see the Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide The Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide includes the following configuration information e Configuring the wireless network e Configuring the wireless LAN in Cisco Unified Communications Manager administration e Configuring the wireless LAN on the Cisco Unified IP Phone 9971 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter6 Understanding the VolP Wireless Network Configuring Wireless LAN W Summary of Configuring the Wireless LAN in Cisco Unified Communications Manager Administration In Cisco Unified Communications Manager administration you must enable a parameter called Wi Fi for the wireless Cisco Unified IP Phone 9971 This can be done in one of the following locations in Cisco
98. with Auto Registration Note By enabling auto registration before you begin installing phones you can e Add phones without first gathering MAC addresses from the phones e Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network During auto registration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone e Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager e Move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Cisco recommends you use auto registration to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones Using BAT Phone Template section on page 2 12 Auto registration is disabled by default In some cases you might not want to use auto registration for example if you want to assign a specific directory number to the phone or use a secure connection with Cisco Unified CM as described in Cisco Unified CM Security Guide For information about enabling auto registration go to the Enabling Auto Registration section in the Cisco Unified Communications Manager Administrati
99. with the phone s hardware on this phone that did not support hardware changes on this newer phone Check the load ID assigned to the phone from Cisco Unified Communications Manager choose Device gt Phone Re enter the load displayed on the phone No default router DHCP or static configuration did not specify a default router e Ifthe phone has a static IP address verify that the default router has been configured See the Ethernet Setup Menu section on page 7 4 section for details e If you are using DHCP the DHCP server has not provided a default router Check the DHCP server configuration No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address e Ifthe phone has a static IP address verify that the DNS server has been configured See the Ethernet Setup Menu section on page 7 4 section for details e If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 10 2 Message Description Status Messages on the Cisco Unified IP Phone continued Possible Explanation and Action No Trust List installed The CTL file or
100. with the phone uses buttons 1 and 2 for lines Modifying a Phone Button Template for All Calls It is recommended that you provision an All Calls button for users with multiple shared lines When you configure an All Call button on the phone you enable the users to do the following I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E Chapter8 Configuring Features Templates Services and Users Hs Modifying Phone Button Templates e Press the All Calls button to displays a consolidated list of current calls from all lines on the phone e Press the All Calls button under Call History to displays a list of all missed calls from all lines on the phone e Place a call on the users primary line when the user goes off hook All Calls automatically defaults to the users primary line for any outgoing call To add the All Calls button you must modify the phone button template and then assign the template to the phone Modifying a Phone Button Template for Personal Address Book or Speed Dials Step 1 Step 2 Step 3 Step 4 You can modify a phone button template to associate a service URL with a programmable button Doing so enables users to have single button access to the PAB and Speed Dials Before you modify the phone button template you must configure PAB or Speed Dials as an IP phone service To configure PAB or Speed Dial as an IP phone
101. 1 Contents W Using Bluetooth Wireless Headsets 3 8 Handsfree Profile 3 8 Important Note about Headset Types 3 10 Using External Devices 3 11 Installing the Cisco Unified IP Phone 3 11 Connecting the Footstand 3 19 Phone Display Viewing Angle 3 20 Securing the Phone with a Cable Lock 3 20 Mounting the Phone to the Wall 3 20 Verifying the Phone Startup Process 3 21 Configuring Startup Network Settings 3 21 Configuring Security on the Cisco Unified IP Phone 3 21 CHAPTER 4 Setting Up the Cisco Unified IP Color Key Expansion Module 4 1 Installing a Key Expansion Module on the Cisco Unified IP Phone 4 2 Power Information 4 2 Connecting a Single KEM to the Cisco Unified IP Phone 4 2 Connecting Two or More KEMs to the Phone Using the KEM Spine Connector 4 3 Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration 4 4 Key Expansion Module Settings on the Phone 4 5 Upgrading the Key Expansion Module 4 5 Removing a Key Expansion Module 4 6 Troubleshooting 4 6 CHAPTER 5 Setting Up the Cisco Unified Video Camera 5 1 Configuring the Cisco Unified Video Camera 5 1 Attaching the Cisco Unified Video Camera 5 2 Adjusting the Camera Settings 5 2 Adjusting the Camera View Area 5 2 Adjusting the Brightness Setting 5 3 Adjusting Auto Transmit Setting 5 3 Post Installation Steps 5 4 Using the Cisco Unified Video Camera 5 4 CHAPTER 6 Understanding the VolP Wireless Network 6 1 Understanding the Wireless
102. 1 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter8 Configuring Features Templates Services and Users W Park Monitoring Setting the Service Parameters for Park Monitoring Cisco Unified Communications Manager administration provides three clusterwide service timer parameters for park monitoring Park Monitoring Reversion Timer Park Monitoring Periodic Reversion Timer and Park Monitoring Forward No Retrieve Timer Each service parameter includes a default and requires no special configuration These timer parameters are for park monitoring only the Call Park Display Timer and Call Park Reversion Timer are not used for park monitoring See Table 8 2 for descriptions of these parameters Table 8 2 Service Parameters for Park Monitoring Field Description Park Monitoring Default is 60 seconds This parameter determines the number of seconds that Reversion Timer Cisco Unified Communications Manager waits before prompting the user to retrieve a call that the user parked This timer starts when the user presses the Park softkey on the phone and a reminder is issued when the timer expires You can override the value specified in this service parameter on a per line basis in the Directory Number Configuration window in Cisco Unified Communications Manager administration choose Call Routing gt Directory Number in the Park Monitoring section Specify a value of 0 to immediately utiliz
103. 12 handsfree 3 8 handsfree profile 3 8 headset audio quality 3 11 Bluetooth 3 9 connecting 3 6 disabling 3 6 quality 3 11 USB 3 6 using 3 5 wired 3 6 headset port 3 12 hold 8 13 hold reversion 8 13 http 11 3 HTTP description 1 11 https 11 3 HTTPS description 1 11 hunt group log out of hunt groups 8 15 Hypertext Transfer Protocol See HTTP idle display configuring 9 7 viewing settings 9 7 XML service 9 7 image authentication 1 17 installing Cisco Unified Communications Manager configuration 3 2 network requirements 3 1 preparing 2 9 requirements overview 1 23 intercom 8 14 interference cell phone 1 1 Internet Protocol IP 1 11 IP Address 7 10 E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 IP address troubleshooting 12 3 IPv4 Setup 7 4 7 7 K Key Expansion Module configuration 4 4 support by phone model 4 1 L LDAP directories using with Cisco Unified IP Phone 8 27 LEAP description 6 12 light extensible authentication protocol See LEAP line buttons 8 12 lines buttons for 8 12 Line Select 8 14 Line select for voice messages 8 14 Line Status 1 30 List xml file 9 4 LLDP PoE 8 18 Locale Installer B 1 localization Installing the Cisco Unified Communications Manager Locale Installer B 1 logging missed call 8 15 MAC address 2 13 malicious caller identification MCID 8 15 manu
104. 2 TFTP settings IPv6 1 16 time displayed on phone 3 2 Time of Day Routing 8 22 TKIP encryption description 6 13 transfer 8 22 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Transmission Control Protocol See TCP Trivial File Transfer Protocol See TFTP troubleshooting DHCP 12 7 DNS 12 8 DNS settings 12 4 IP addressing and routing 12 3 network connectivity 12 3 network outages 12 6 phones resetting 12 7 physical connection 12 6 services on Cisco Unified Communications Manager 12 4 TFTP settings 12 3 VLAN configuration 12 7 Trust List menu 7 14 Index W U USB headsets 3 6 USB port data 3 5 User Datagram Protocol See UDP User Options web page description 8 34 giving users access to 8 34 A 1 user options web page call forward settings 8 36 users accessing voice messaging system A 2 adding to Cisco Unified Communications Manager 8 33 configuring personal directories A 3 providing support to A 1 required information A 1 subscribing to services A 2 OL 20861 01 W index V video mode 8 23 video statistics 10 13 video support 8 23 VLAN assigning separate SSIDs 6 9 auxiliary for voice traffic 2 3 6 9 configuring 7 5 configuring for voice networks 2 2 native for data traffic 2 3 separate voice for QoS 6 9 verifying 12 7 VLAN interaction with 2 2 voice messaging system 8 23 voice messaging system ac
105. 20861 01 _ Chapter 7 Configuring Settings on the Cisco Unified IP Phone Table 7 3 Option IPv4 Setup Menu Options continued Description IPv4 Setup Menu Options To Change Alternate TFTP Indicates whether the phone is using an alternative TFTP server Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server press the No softkey if the phone should not use an alternative TFTP server TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone If you are not using DHCP in your network and you want to change this server you must use the TFTP Server option If you set the Alternate TFTP option to yes you must enter a non zero value for the TFTP Server option If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone you must unlock the file before you can save changes to the TFTP Server 1 option In this case the phone will delete the file when you save changes to the TFTP Server 1 option A new CTL or ITL file will be downloaded from the new TFTP Server 1 address When the phone looks for its TFTP server it gives precedence to manually assigned TFTP servers regardless of the protocol If your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6
106. 4 users to Cisco Unified Communications 802 1le standard 6 3 Manager 8 33 802 11g standard 6 3 Admin VLAN ID 7 5 802 1li standard 6 3 AdvanceAdhocConference service parameter 8 10 802 1X AES authentication server 1 22 encryption description 6 13 authenticator 1 22 agent greeting 8 2 description 1 11 All Calls 8 2 network components 1 22 Alternate TFTP 7 11 supplicant 1 22 Analog RJ11 headsets 3 7 Troubleshooting 12 9 12 10 anonymous call bock telephony features 802 1X Authentication 7 13 anonymous call block 8 3 802 1X authentication and status 7 15 Answer oldest call 8 3 AP 802 1X Authentication menu options 7 15 associating 6 8 Device Authentication 7 15 Cisco Aironet Access Point 6 8 EAP MD5 7 15 description 6 8 Assisted Directed Call Park 8 3 audible message waiting indicator 8 15 A authentication 1 15 authentication server in 802 1X 1 22 authenticator in 802 1X 1 22 Access Information web page 11 2 11 8 accessory headsets 3 4 auto answer 8 3 KEM 3 4 auto dial 8 3 support 3 4 automatic port synchronization 8 4 auto registrati access port tote on using 2 10 auxiliary VLAN 2 3 configuring 7 6 connecting 3 12 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 ina W index auxiliary VLAN description 6 9 background image configuring 9 5 creating 9 4 custom 9 4 List xml file 9 4 PNG file 9 4 9 5 barge
107. 861 01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Hil To display a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 11 2 and then click the Ethernet Information the Access or the Network hyperlink Table 11 3 Ethernet Information Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone Rx PacketNoDes Total number of shed packets caused by no Direct Memory Access DMA descriptor Table 11 4 Access Area and Network Area Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Rx alignErr Total number of packets received between 64 and 1522 bytes in length that have a bad Frame Check Sequence FCS Rx multicast Total number of multicast packets recei
108. AN configuration For instructions see WLAN Setup Menu section on page 7 7 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 a e17 Chapter6 Understanding the VolP Wireless Network Hs Configuring Wireless LAN Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 6 18 OL 20861 01 CHAPTER Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users You can access these settings and change some of them through menus on the phone Settings that are display only on the phone are configured in Cisco Unified Communications Manager Administration This chapter includes the following topics e Setup Menus on the Cisco Unified IP Phone page 7 1 e Ethernet Setup Menu page 7 4 e WLAN Setup Menu page 7 7 e IPv4 Setup Menu Options page 7 10 e Security Setup Menu page 7 13 Setup Menus on the Cisco Unified IP Phone The Cisco Unified IP Phone includes the following configuration menus e Network Setup Provides options for viewing and configuring a variety of network settings For more information see the Ethernet Setup Menu section on page 7 4 Ethernet Setup A submenu of the Network Setup menu the Ethernet Setup menu it
109. Administration Guide for Cisco Unified Communications Manager 8 5 SIP E10 OL 20861 01 Appendix E _ Installing the Wall Mount for the Cisco Unified IP Phone Installing a Wall Mount for a Phone with a Key Expansion Module Hl Step2 Attach the phone bracket to the IP phone and key expansion assembly Figure E 9 a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone s ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body Figure E 9 Attaching the Phone Bracket Screw holes ITAA Loan OVVVO L y y Slot for T Q Q mounting tabs A K
110. C label on the back of the phone e Display the web page for the phone and click the Device Information hyperlink For information about accessing the web page see the Accessing the Web Page for a Phone section on page 11 2 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 SEE Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network HZ Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 2 14 OL 20861 01 CHAPTER Setting Up the Cisco Unified IP Phone This chapter includes the following topics which help you install the Cisco Unified IP Phone on an IP telephony network e Before You Begin page 3 1 e Understanding the Cisco Unified IP Phone Components page 3 2 e Installing the Cisco Unified IP Phone page 3 11 e Connecting the Footstand page 3 19 e Phone Display Viewing Angle page 3 20 e Verifying the Phone Startup Process page 3 21 e Configuring Startup Network Settings page 3 21 e Configuring Security on the Cisco Unified IP Phone page 3 21 Note Before you install a Cisco Unified IP phone you must decide how to configure the phone in your network Then you can install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco U
111. Cisco CTL Client section in Cisco Unified Communications Manager Security Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 7 Configuring Settings on the Cisco Unified IP Phone 802 1X Authentication and Transaction Status Security Setup Menu W The 802 1X Authentication Settings menu allows you to enable 802 1X authentication and view transaction status These options are described in Table 7 6 You can access the 802 1X Authentication settings by pressing the Applications button Ee and choosing Administrator Settings gt Security Setup gt 802 1X Authentication To exit this menu press the Exit softkey Table 7 6 802 1X Authentication Settings Option Description To Change Device Determines whether 802 1X authentication is enabled 1 After pressing the Applications button ao anos e Enabled Phone uses 802 1X authentication to S a S Settings request network access ecurity etup ie Re Authentication gt Device e Disabled Default setting in which the phone uses Authentication CDP to acquire VLAN and network access o t 2 Set the Device Authentication option to Enabled or Disabled 3 Press the Apply softkey EAP MD5 Specifies a password for use with 802 1X authentication After pressing the Applications button using the following menu options described in the choose Admin
112. Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 12 Troubleshooting and Maintenance W Using the Quality Report Tool Using the Quality Report Tool The Quality Report Tool QRT is a voice quality and general problem reporting tool for the Cisco Unified IP Phone The QRT feature is installed as part of the Cisco Unified Communications Manager installation You can configure users Cisco Unified IP Phones with QRT When you do so users can report problems with phone calls by pressing the QRT softkey This softkey is available only when the Cisco Unified IP Phone is in the Connected Connected Conference Connected Transfer and or OnHook states When a user presses the QRT softkey a list of problem categories appears The user selects the appropriate problem category and this feedback is logged in an XML file Actual information logged depends on the user selection and whether the destination device is a Cisco Unified IP Phone For more information about using QRT refer to Cisco Unified Communications Manager Features and Services Guide Monitoring the Voice Quality of Calls Note To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical metrics that are based on concealment events The DSP plays concealment frames to mask frame loss in the voice packet stream e Concealment Ratio
113. Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP EZE OL 20861 01 _ Chapter 7 Configuring Settings on the Cisco Unified IP Phone Table 7 1 Option Ethernet Setup Menu Options continued Description Ethernet Setup Menu To Change Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank Display only Cannot configure The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP or Link Level Discovery Protocol Media Endpoint Discovery LLDP MED This information comes from the switch to which the phone is attached To assign a VLAN ID manually use the Admin VLAN ID option Admin VLAN ID Auxiliary VLAN in which the phone is a member Used only if the phone does not receive an auxiliary VLAN from the switch otherwise it is ignored 1 Scroll to the Admin VLAN ID option press the Select softkey and then enter a new Admin VLAN setting 2 Press the Apply softkey PC VLAN Allows the phone to interoperate with 3rd party switches 1 Make sure the Admin VLAN ID that do not support a voice VLAN The Admin VLAN ID option is set o
114. Communications Manager Administration Guide e To add users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users For more information go to the Bulk Administration chapter in Cisco Unified Communications Manager Administration Guide OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter8 Configuring Features Templates Services and Users Hs Managing the User Options Web Pages Managing the User Options Web Pages From the User Options web page users can customize and control several phone features and settings For detailed information about the User Options web pages refer to Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Before a user can access the User Options web pages you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user To add the user to the stand Cisco Unified Communications Manager end user group follow these steps Procedure From Cisco Unified Communications Manager Administration choose User Management gt User Groups The Find and List Users window displays Enter the appropriate search criter
115. Destination External Destination External parameter If the Forward No Retrieve Destination External field value is empty the parkee will be redirected to the parker s line Park Monitoring When the parkee is an internal party then the call will be forwarded to the Forward No Retrieve __ specified destination in the parker s Park Monitoring Forward No Retrieve Destination Internal Destination Internal parameter If the Forward No Retrieve Destination Internal is empty the parkee will be redirected to the parker s line Park Monitoring This parameter determines the number of seconds that Cisco Unified Reversion Timer Communications Manager waits before prompting the user to retrieve a call that the user parked This timer starts when the user presses the Park softkey on the phone and a reminder is issued when the timer expires Default 60 seconds Note If you configure a non zero value this value overrides the value of this parameter set in the Service Parameters window However if you configure a value of 0 here then the value in the Service Parameters window will be used Setting Park Monitoring Parameter in Hunt Pilot Configuration Window When a call that was routed via the hunt list is parked the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is used unless it is blank when the Park Monitoring Forward No Retrieve Timer expires This value is configured in the Hunt Pilot Configuration win
116. F Allows a user to monitor the call state of a directory number associated with a speed dial button call log or directory listing on the phone For more information go to the Presence chapter in the Cisco Unified Communications Manager Features and Services Guide OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Busy Lamp Field BLF Pickup Provides enhancements to BLF speed dial Allows you to configure a Directory Number DN that a user can monitor for incoming calls When the DN receives an incoming call the system alerts the monitoring user who can then pick up the call gt For more information go to the Call Pickup chapter in the Cisco Unified Communications Manager Features and Services Guide Call Back Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available For more information refer to e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Cisco Unified Communications Manager Features and Services Guide Cisco Call Back chapter
117. FG File Not Found response e Phone is not registered with Cisco Unified Communications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones with Cisco Unified Communications Manager Administration section on page 2 12 for details e If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server e If you are using static IP addresses check configuration of the TFTP server See the Ethernet Setup Menu section on page 7 4 for details on assigning a TFTP server File Not Found lt CTLFile tlv gt This message displays on the phone when the Cisco Unified Communications Manager cluster is not in secure mode No impact the phone can still register to Cisco Unified Communications Manager IP address released The phone has been configured to release its IP address The phone remains idle until it is power cycled or you reset the DHCP address See the Ethernet Setup Menu section on page 7 4 for details ITL installed The ITL file is installed in the None This message is informational only The ITL file was not phone installed previously For more information about the ITL file refer to Cisco Unified Communications Manager Security Guide Load rejected HC The application that was Occurs if you were attempting to install a version of software downloaded is not compatible
118. Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Step 3 Figure E 4 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 00000000000000000000 492897 Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 Preparing the Handset Hook OL 20861 01 Remove the handset wall hook in the handset rest rotate the hook 180 degrees and reinsert the hook The hook should have a lip on which the handset catches when the phone is vertical Figure E 4 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix E Installing the Wall Mount for the Cisco Unified IP Phone HZ Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 Step4 Attach the Ethernet cable to the 10 100 1000 SW network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 1000 Computer PC access port If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone b
119. Guidelines for Powering the Cisco Unified IP Phone 8961 9951 and 9971 Power Type Guidelines External power Provided The Cisco Unified IP Phone 8961 9951 and 9971 use the CP PWR CUBE 4 power through the CP PWR CUBE 4 supply ext rnal power supply Note You must use the CP PWR CUBE 4 when you deploy the Cisco Unified IP phone 9971 on a wireless Network External power Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone through the Cisco Unified IP Functioning as a midspan device the injector delivers inline power to the attached phone Phone Power Injector The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone and supports a maximum cable length of 100m between the unpowered switch and the IP Phone PoE power Provided by a e Cisco Unified IP Phone 8961 9951 and 9971 support IEEE 802 3af Class 3 power on switch through the Ethernet signal pairs and spare pairs Cable attached tO the phong e Cisco Unified IP Phone 8961 9951 and 9971 support IEEE 802 3at for external add on devices e To ensure uninterruptible operation of the phone make sure that the switch has a backup power supply e Make sure that the CatOS or IOS version running on your switch supports your intended phone deployment Refer to the documentation for your switch for operating system version information External power Provided The inline power patch panel WS PW
120. IP Phone 9 1 Customizing and Modifying Configuration Files 9 1 Creating Custom Phone Rings 9 2 Ringlist xml File Format Requirements 9 2 PCM File Requirements for Custom Ring Types 9 3 Configuring a Custom Phone Ring 9 3 Creating Custom Background Images 9 4 List xml File Format Requirements 9 4 PNG File Requirements for Custom Background Images 9 5 Configuring a Custom Background Image 9 5 Configuring Wideband Codec 9 6 Configuring the Idle Display 9 7 Automatically Disabling the Cisco Unified IP Phone Display 9 7 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 govi E Contents cHapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone 10 1 Model Information Screen 10 1 Status Menu 10 2 Status Messages Screen 10 3 Ethernet Statistics Screen 10 7 WLAN Statistics Screen 10 9 Call Statistics Screen 10 11 Video Statistics Screen 10 13 Current Access Point Screen 10 15 cuapTerR 11 Monitoring the Cisco Unified IP Phone Remotely 11 1 Accessing the Web Page fora Phone 11 2 Enabling and Disabling Web Page Access 11 3 Configuring the Cisco Unified IP Phone to use HTTP HTTPS Protocols 11 3 Device Information 11 4 Network Setup 11 5 Network Statistics 11 8 Device Logs 11 11 Streaming Statistics 11 11 cuapterR 12 Troubleshooting and Maintenance 12 1 Resolving Startup Problems 12 1 Symptom The Cisco Unified
121. IP Phone Resets Unexpectedly page 12 6 e Troubleshooting Cisco Unified IP Phone Security page 12 9 e General Troubleshooting Tips page 12 10 e Resetting the Cisco Unified IP Phone page 12 15 e Using the Quality Report Tool page 12 16 e Monitoring the Voice Quality of Calls page 12 16 e Where to Go for More Troubleshooting Information page 12 17 e Cleaning the Cisco Unified IP Phone page 12 17 Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager the phone should start up as described in the Verifying the Phone Startup Process section on page 3 21 If the phone does not start up properly see the following sections for troubleshooting information e Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process page 12 2 e Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager page 12 2 e Symptom Cisco Unified IP Phone Unable to Obtain IP Address page 12 6 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 12 Troubleshooting and Maintenance W Resolving Startup Problems Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as
122. IPPhoneImageList gt lt ImageItem Image TFTP Desktops 640x480x24 TN Fountain png URL TFTP Desktops 640x480x24 Fountain png gt lt ImageItem Image TFTP Desktops 640x480x24 TN FullMoon png URL TFTP Desktops 640x480x24 FullMoon png gt lt CiscoIPPhoneImageList gt The Cisco Unified IP Phone firmware includes a default background image This image is not defined in the List xml file The default image is always the first image that appears in the Background Images menu on the phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter9 Customizing the Cisco Unified IP Phone Creating Custom Background Images W PNG File Requirements for Custom Background Images Each background image requires two PNG files e Full size image Version that appears on the on the phone e Thumbnail image Version that displays on the Background Images screen from which users can select an image Must be 25 of the size of the full size image Tip Many graphics programs provide a feature that will resize a graphic An easy way to create a thumbnail image is to first create and save the full size image then use the sizing feature in the graphics program to create a version of that image that is 25 of the original size Save the thumbnail version by using a different name The PNG files for background images must meet the f
123. Images page 9 5 e Configuring a Custom Background Image page 9 5 List xml File Format Requirements Tip The List xml file defines an XML object that contains a list of background images The List xml file is stored in the following subdirectory on the TFTP server Desktops 640x480x24 If you are manually creating the directory structure and the List xml file you must ensure that the directories and files can be accessed by the user CCMService which is used by the TFTP service For more information see the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide The List xml file can include up to 50 background images The images are in the order that they appear in the Background Images menu on the phone For each image the List xml file contains one element type called ImageItem The ImageItem element includes these two attributes e Image Uniform resource identifier URI that specifies where the phone obtains the thumbnail image that will appear on the Background Images menu on a phone e URL URI that specifies where the phone obtains the full size image The following example shows a List xml file that defines two images The required Image and URL attributes must be included for each image The TFTP URI that is shown in the example is the only supported method for linking to full size and thumbnail images HTTP URL support is not provided List xml Example lt Cisco
124. Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit Wall mount kits must be ordered separately from the phone For detailed information see Appendix E Installing the Wall Mount for the Cisco Unified IP Phone or Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP EZE OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process W Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it the phone begins its startup diagnostic process by cycling through the following steps 1 The buttons on the Feature and Session buttons flash amber and then green in sequence during the various stages of bootup as the phone checks its hardware 2 The main screen displays a Registering to Cisco Unified Communications Manager message If the phone successfully passes through these stages it has started up properly and the Select button stays lit until it is selected If the phone does not start up properly see the Resolving Startup Problems section on page 12 1 Configuring
125. LE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries Java Poumo Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 2013 Cisco Systems Inc All rights reserved CONTENTS Preface xi Overview xi Audience xi Organization xi Related Documentation xiii Obtaining Documentation Obtaining Support and Security Guidelines xiii Document Conventions xiv cHapTeER 1 An Overview of the Cisco Unified IP Phone 1 1 Understanding the Cisco Unified IP Phone 8961 9951 and 9971 1 2 What Networking Protocols are Used 1 10 What Features are Supported on the Cisco Unified IP Phone 8961 9951 and 9971 1 13 Feature Overview 1 13 Configuring Telephony Fe
126. LLDP FramesInErrorsTotal Total number of LLDP frames that received with one or more detectable errors LLDP FramesInTotal Total number of LLDP frames received on the phone LLDP TLVDiscardedTotal Total number of LLDP TLVs that are discarded LLDP TLVUnrecognizedTotal Total number of LLDP TLVs that are not recognized on the phone CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol CDP Neighbor IP Address IP address of the neighbor device discovered by CDP protocol CDP Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol LLDP Neighbor Device ID Identifier of a device connected to this port discovered by LLDP protocol LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol Port Information Speed and duplex information OL 20861 01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The following device logs hyperlinks on a phone s web page provide information you can use to help monitor and troubleshoot the phone To access a device log area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 11 2 Debug Display Displays debug messages that m
127. Network Area Items continued Description Rx size512to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size1024to1518 Total number of packets received including bad packets that are between 1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources for example FIFO overflow Tx excessDefer Total number of packets delayed from transmitting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets multicast broadcast and unicast received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone LLDP FramesOutTotal Total number of LLDP frames sent out from the phone LLDP AgeoutsTotal Total number of LLDP frames that have been time out in cache LLDP FramesDiscardedTotal Total number of LLDP frames that are discarded when any of the mandatory TLVs is missing or out of order or contains out of range string length
128. P I OL 20861 01 m Appendix F Cisco Unified IP Phone Non Lockable Wall Mount W ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F 11 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone with Key Expansion Module Components The following figure shows the components of the ADA Non Lockable Wall Mount Kit for the Cisco Unified IP Phone 8961 9951 and 9971 with a Key Expansion Module Figure F 12 Components Screws Anchors Phone bracket Wall bracket 6 6 Machine screws 3 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F 12 OL 20861 01 _ Appendix F Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module W The package contains the following items e One phone bracket e One wall bracket e Six 8 18 x 1 25 inch Phillips head screws with six anchors e Three 4 40 x 0 31 inch machine screws e One 6 inch Ethernet cable Before You Begin You need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level e Pencil You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an E
129. Phone HI Terminology Information Table 1 10 Installation Checklist for the Cisco Unified IP Phone 8961 9951 and 9971 continued Task Purpose For More Information 6 Make calls with the Cisco Unified IP Phone Refer to the Cisco Unified IP Phone 8961 Verifies that the phone and features work correctly 9951 and 9971 User Guide for Cisco Unified Communications Manager Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Appendix A Providing Information to Users Via a Website Terminology Information Table 1 11 highlights some of the differences in terminology found in the Cisco Unified IP Phone 8961 9951 and 9971 User Guide and the Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide and Cisco Unified Communications Administration Guide Table 1 11 Terminology Differences User Guide Administration Guide Line Status Busy Lamp Field BLF Message Indicators Message Waiting Indicator MWI or Message Waiting Lamp Programmable Feature Button Programmable Button or Programmable Line Key PLK Voicemail System Voice Messaging System Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 CHAPTER Preparing to Install the Cisco Unified
130. R PANEL is compatible with the Cisco Unified through inline power patch IP Phone 8961 9951 and 9971 panel WS PWR PANEL Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Reducing Power Consumption on the Phone You can reduce the amount of energy that the Cisco Unified IP Phone consumes by scheduling when the phone goes into power save mode In power save mode the backlight on the screen is not lit when the phone is not in use The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button In the Phone Configuration page on Cisco Unified Communications Administration configure the following parameters e Days Display Not Active Specify the days that the backlight remains inactive e Display on Time Schedule the time of day that the backlight automatically activates on the days listed in the off schedule Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 2 4 OL 20861 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
131. RSSI that matches with its network profile 3 For a Cisco Unified IP Phone 9971 in a wireless LAN only e Authentication Methods Authenticating with the access point page 6 11 The Cisco Unified IP Phone begins the authentication process e If set for Open then any device can authenticate to the access point For added security static WEP encryption might optionally be used e If set to Shared Key the phone encrypts the challenge text using the WEP key and the access point must verify that the WEP key was used to encrypt the challenge text before network access is available e If set for LEAP or EAP FAST then the user name and password are authenticated by the RADIUS server before network access is available For more information about the name and password authentication see WLAN Setup Menu section on page 7 7 e If set for Auto AKM the phone looks for an access point with one of the following key management options enabled WPA WPA2 or CCKM tThe username and password are authenticated by the RADIUS server before network access is available WPA Pre shared key WPA2 Pre shared key The phone authenticates with the access point using the pre shared key Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 EN Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network W Understanding the Phone S
132. Recommendations page 1 22 Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol CDP to identify each other and determine parameters such as VLAN allocation and inline power requirements However CDP is not used to identify any locally attached PCs therefore Cisco Unified IP Phones provide an EAPOL pass through mechanism whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802 1 X authenticator in the LAN switch This prevents the IP phone from having to act as the authenticator yet allows the LAN switch to authenticate a data endpoint prior to accessing the network In conjunction with the EAPOL pass through mechanism Cisco Unified IP Phones provide a proxy EAPOL Logoff mechanism In the event that the locally attached PC is disconnected from the IP phone the LAN switch would not see the physical link fail because the link between the LAN switch and the IP phone is maintained To avoid compromising network integrity the IP phone sends an EAPOL Logoff message to the switch on behalf of the downstream PC which triggers the LAN switch to clear the authentication entry for the downstream PC The Cisco Unified IP phones also contain an 802 1 X supplicant in addition to the EAPOL pass through mechanism This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports The current release of the phone 802 1X supplicant use
133. Signed Configuration file is SRST The Trust List menu only display components that have certificates associated with them Table 7 5 describes trust list menu options Table 7 5 Option Trust List Menu Settings Description To Change CTL Signature MDS hash of the CTL file For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide Unified CM TFTP Server Common name of a Cisco Unified Communications Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide CAPF Server Common name of the CAPF used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide SRST Router IP address of the trusted SRST router that is available to the phone if such a device has been configured in Cisco Unified Communications Manager Administration Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the
134. Size Size of video frames in milliseconds in the receiving video stream RTP streaming video Sender Size Size of video frames in milliseconds in the transmitting video stream Sender Frames Number of video frames transmitted by the camera phone since the video stream was opened Sender Partial Frames Number of P frames sent by the camera since the video stream was opened Sender IFrames Number of I frames sent by the camera since the video stream was opened Sender Frame Rate Rate at which video frames are transmitted Frames per second Sender Bandwidth Bandwidth of the video steam that is being transmitted in kbps kilo bits per second Sender Resolution Resolution of the video stream transmitted by the camera VGA 640x480 CIF 352x288 QCIF 176x144 Rcevr Frames Number of video frames received by the phone since the video stream was opened Revr Partial Frames Number of P frames received by the phone since the video stream was opened Revr Frames Number of I frames received by the phone since the video stream was opened Revr IFrames Req Number of times IDR requests sent by the phone to the remote end point since the video stream was opened Revr Frame Rate Rate at which video frames are received Frames per second Revr Frame Errors Number of errors reported by video decoder since the video stream was opened Rev
135. Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network e IP address e IP subnet information e TFTP server IP address e You also may configure the domain name and the DNS server settings if necessary Collect this information and see the instructions in Chapter 7 Configuring Settings on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats including threats to the identity of the phone and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and ensure that the phone uses only digitally signed files Cisco Unified Communications Manager beginning with Release 8 5 1 includes Security by Default which provides the following security features for Cisco Unified IP phones without running the CTL client e Signing of the phone configuration files e Phone configuration file encryption e https with Tomcat and other Web services Note Secure signaling and media features still require you to run the CTL client and use hardware eTokens For more information about the security features see the Understanding Security Features for Cisco Unified IP Phones section on page 1 15 Also refer to the Cisco Unified Communic
136. TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in this order 1 Any manually assigned IPv6 TFTP servers 2 Any manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers Note For information about the CTL and ITL files refer to Cisco Unified Communications Manager Security Guide 1 Unlock the CTL or ITL file if necessary for example if you are changing the administrative domain of the phone If the CTL and ITL files both exist unlock either file If DHCP is enabled set the Alternate TFTP option to Yes Scroll to the TFTP Server 1 option press the Select softkey and then enter a new TFTP server IP address Press the Apply softkey then press Save OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 7 Configuring Settings on the Cisco Unified IP Phone HI sIPv4 Setup Menu Options Table 7 3 Option IPv4 Setup Menu Options continued Description To Change TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone you must unlock either of the files before you can save changes to the TFTP Server 2 option In this case the phone will delete either of the files when you save cha
137. Telephony Features Available for the Cisco e Physical location of the phone Unified IP Phone section on page 8 2 e Name or user ID of phone user e Device pool e Partition calling search space and location information e Number of lines and associated directory numbers DNs to assign to the phone e Cisco Unified Communications Manager user to associate with the phone e Phone usage information that affects phone button template phone features IP Phone services or phone applications Provides list of configuration requirements for setting up phones Identifies preliminary configuration that you need to perform before configuring individual phones such as phone button templates 2 Verify that you have sufficient unit license for your For more information go to the Licensing section in phone the Cisco Unified Communications Manager System Guide 3 Customize phone button templates if required For more information go to the Phone Button Template Configuration chapter in the Cisco Unified Changes the number of line buttons speed dial ee a oy n Communications Manager Administration Guide buttons or service URL buttons You can add a Privacy All Calls or Mobility button to meet user See the Modifying Phone Button Templates section on needs page 8 29 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01
138. Unified Communications Manager Administration then locate and click Cisco IP Phone Address Book Synchronizer Feature Buttons and Softkeys Table 8 4 provides information about some of the features that are available on softkeys some that are available on dedicated feature buttons and some that you need to configure as programmable feature buttons An X in the table indicates that the feature is supported for the corresponding button type or softkey Of the two button types and softkeys only programmable feature buttons require configuration in Cisco Unified IP Phone administration Note The Cisco Unified IP Phone 8961 9951 and 9971 does not use softkey templates in Cisco Unified Communications Manager administration For information on configuring programmable feature buttons see the Modifying Phone Button Templates section on page 8 29 Table 8 4 Features and Corresponding Buttons and Softkeys Dedicated Feature Programmable Feature Feature Name Button Button Softkey All Calls X Answer X X Call Back Xx xX Call Forward All X X Call Park xX X Call Park Line x Status Call Pickup X Call Pickup Line X Status Conference X X available while on a conference only Divert X Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 8 28 OL 20861 01 _ Chapter 8 Configuring Features Templ
139. Unified Communications Manager Features and Services Guide Call Display Restrictions chapter e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Caller ID Blocking Allows a user to block their phone number or e mail address from phones that have caller identification enabled For more information refer to e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Calling Party Globalizes or localizes the incoming calling party For more information go to the Calling Party Normalization number so that the appropriate calling number Normalization chapter in the Cisco Unified presentation displays on the phone Supports the Communications Features and Services international escape character Guide CAST for SIP Establishes communication between the Cisco For more information see the Cisco Unified Unified Video Advantage CUVA and the Cisco Unified IP phones to support video on the PC even if the IP phone does not have video capability Communications Manager Features and Services Guide Cisco Extension Mobility Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances services and speed dials from shared Cisco Unified IP Phone by logging int
140. Unified Communications Manager Administration the phone configuration file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information refer to the Configuring Encrypted Phone Configuration Files chapter in Cisco Unified Communications Manager Security Guide Table 1 5 shows where you can find information about security in this and other documents Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Reference Detailed explanation of security including set Refer to the Cisco Unified Communications Manager Security Guide up configuration and troubleshooting information for Cisco Unified Communications Manager and Cisco Unified IP Phones Security features supported on the Cisco See the Overview of Supported Security Features section on page 1 16 Unified IP Phone Restrictions regarding security features See the Security Restrictions section on page 1 23 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP Phone W Understanding Security Features for Cisco Unified IP Phones Table 1 5 Topic Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics continued Reference Viewing a security profile name Table 1 6 provides
141. Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter1 _ An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1 8 Security Restrictions with Conference Calls Initiator s Phone Security Level Feature Used Security Level of Participants Results of Action Non secure Conference Secure Non secure conference bridge Non secure conference Secure Conference At least one member is Secure conference bridge non secure Non secure conference Secure Conference Secure Secure conference bridge Secure encrypted level conference Non secure MeetMe Minimum security level is Initiator receives message Does not meet Security encrypted Level call rejected Secure MeetMe Minimum security level is Only secure conference bridge available and used ney re Conference accepts all calls Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 EEN Chapter1 An Overview of the Cisco Unified IP Phone W Understanding Security Features for Cisco Unified IP Phones Supporting 802 1X Authentication on Cisco Unified IP Phones Overview These sections provide information about 802 1X support on the Cisco Unified IP Phones e Overview page 1 22 e Required Network Components page 1 22 e Best Practices Requirements and
142. V 7 Analog Headset Connection optional 2 AC to DC power supply optional 8 USB Port 3 AC power wall plug optional 9 Anti theft Security lock connector lock optional 4 Network port 10 100 1000 SW with IEEE 10 Camera pin holes for Cisco Unified Video Camera 802 3af and IEEE 802 3at power enabled 5 Computer port 10 100 1000 PC Connection 11 SDIO slot not used for this release 6 Handset Connection Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 SEL Chapter3 Setting Up the Cisco Unified IP Phone W Installing the Cisco Unified IP Phone Figure 3 7 Cisco Unified IP Phone 9971 Cable Connections Side 1 Side USB port 3 General purpose output port speakers A 2 Accessory connector such as for the Cisco Unified IP Color Key Expansion Module General purpose input port microphone Related Topics e Connecting the Footstand page 3 19 e Verifying the Phone Startup Process page 3 21 e Configuring Startup Network Settings page 3 21 E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone Connecting the Footstand W Connecting the Footstand If your phone is placed on a table or desk connect the footstand to the back of the phone Figure 3 8 illustrates the footstan
143. WLAN Configuration page 6 15 VoIP WLAN Configuration This section provides configuration guidelines for deploying Cisco Unified IP Phones in the WLAN and includes these topics e Supported Access Points page 6 15 e Supported APs and Modes page 6 15 e Supported Antennas page 6 16 Supported Access Points The wireless Cisco Unified IP Phone 9971 is supported on both the Cisco autonomous and unified solutions Minimum and recommended versions are e Cisco IOS Access Points Autonomous Minimum 12 3 8 JEA2 or later Recommended 12 4 10b JA3 or later does not apply to Cisco Aironet Series 1100 1140 1200 or 1230 e Cisco Unified Wireless LAN Controller Minimum 5 1 163 0 or later Recommended 5 2 193 0 or later Supported APs and Modes Table 6 5 lists the modes that are supported by each Cisco Access Point Table 6 5 Supported APs and Modes Autonomous Unified AP Models 802 11b 802 11g 802 11a Mode Mode Cisco Aironet 500 Series Yes Yes No Yes Yes Cisco Aironet 1100 Series Yes Yes No Yes Yes Cisco Aironet 1130 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1140 Series Yes Yes Yes Yes Yes Cisco Aironet 1200 Series Yes Yes Optional Yes Yes Cisco Aironet 1230 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1240 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1250 Series Yes Yes Yes Yes Yes Cisco Aironet 1300 Series Yes Yes No Yes Yes Cisco Unified IP Phone 8961 9951 a
144. Without DHCP You must configure the IP address subnet mask TFTP server and default router locally on the phone Press Applications and choose gt Administrator Settings gt Network Setup gt Ethernet Setup gt IPv4 Setup To disable DHCP and manually set an IP address a Set DHCP Enabled to No b Enter the static IP address for phone c Enter the subnet mask d Enter the default router IP addresses e Set Alternate TFTP Server to Yes and enter the IP address for TFTP Server 1 You must also enter the domain name where the phone resides Press Applications and choose Administrator Settings gt Network Setup gt Ethernet Setup See the Configuring Startup Network Settings section on page 3 21 See the Ethernet Setup Menu section on page 7 4 Cisco Unified IP Phone 9971 only If you choose to deploy the phone on the wireless network you must configure the following e Configure the wireless network e Enable wireless LAN for phones on Cisco Unified Communications Administration e Configure a wireless network profile on the phone Note The wireless LAN on the phone does not activate when there are ethernet cables connected on the phone See Chapter 6 Understanding the VoIP Wireless Network OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP
145. _DD Note BT stands for bi directional while DA DB DC and DD stand for Data A Data _ B Data C and Data D respectively Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP C 2 OL 20861 01 AppendixC Technical Specifications Computer Port Connector Table C 3 describes the Computer port connector pinouts Network and Computer Port Pinouts Table C 3 Computer Access Port Connector Pinouts Pin Number Function 1 BI_DB 2 BI_DB 3 BI_DA 4 BI_DD 5 BI_DD 6 BI_DA 7 BI_DC 8 BI_DC Note BI stands for bi directional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP AppendixC Technical Specifications W Network and Computer Port Pinouts Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP C 4 OL 20861 01 APPENDIX D Basic Phone Administration Steps This appendix provides minimum basic configuration steps for you to do the following e Add a new user to Cisco Unified Communications Manager Administration e Configure a new phone for that user e Associate that user to that phone e Complete other basic end us
146. able the Bluetooth headset to use the analog headset Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone W Using External Devices A Cisco recommends the use of good quality external devices such as speakers microphones and headsets that are shielded screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors Caution In European Union countries use only external he
147. access Personal Directory features by these methods e From a web browser Users can access the PAB and Speed Dials features from the Cisco Unified Communications Manager User Options web pages e From the Cisco Unified IP Phone Choose Contacts to search the corporate directory or the user s personal directory Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 E e27 Chapter8 Configuring Features Templates Services and Users HI Feature Buttons and Softkeys e From a Microsoft Windows application Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book WAB Customers who want to use the Microsoft Outlook Address Book OAB should begin by importing the data from the OAB into the Windows Address Book WAB TabSync can then be used to synchronize the WAB with Personal Directory To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end user data that pertains to them activate the Cisco UXL Web Service in Cisco Unified Serviceability To configure Personal Directory from a web browser users must access their User Options web pages You must provide users with a URL and login information To synchronize with Microsoft Outlook users must install the TABSynch utility provided by you To obtain the TABSynch software to distribute to users choose Application gt Plugins from Cisco
148. adsets that are fully compliant with the EMC Directive 89 336 EC Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it See Figure 3 2 Figure 3 4 and Figure 3 6 for graphical representations of the back connections for Cisco Unified IP Phones 8961 9951 and 9971 respectively See Figure 3 3 Figure 3 5 and Figure 3 7 for graphical representations of the side connections for Cisco Unified IP Phones 8961 9951 and 9971 respectively Note Before you install a phone even if it is new upgrade the phone to the current firmware image Before using external devices read the Using External Devices section on page 3 11 for safety and performance information Note Firmware upgrades over the WLAN interface may take longer than upgrading over the wired interface depending on the quality and bandwidth of the wireless connection Some upgrades may take more than hour OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter3 Setting Up the Cisco Unified IP Phone HZ Installing the Cisco Unified IP Phone Table 3 2 Task To install a Cisco Unified IP Phone you must perform the task described in Table 3 2 Installing the Cisco Unified IP Phone Purpose Related Topics 1 Connect the handset to the handset port 2 Conn
149. age access if it has been enabled see the preceding steps about enabling access Follow the same steps but choose Disabled in Step 4 to disable the web page Configuring the Cisco Unified IP Phone to use HTTP HTTPS Protocols The Cisco Unified IP Phone can be configured to use e HTTPS protocol only e HTTP or HTTPS protocols If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols the second case above use http lt IP_address gt or https lt IP_address gt for the phone s web access OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter11 Monitoring the Cisco Unified IP Phone Remotely HI Device Information Device Information The Device Information area on a phone s web page displays device settings and related information for the phone Table 11 1 describes these items wy Note Some of the items in Table 11 1 do not apply to all phone models To display the Device Information area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 11 2 and then click the Device Information hyperlink Table 11 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Phone DN Directory num
150. ale Installation section in the Cisco Unified Communications Operating System Administration Guide Note All languages may not be immediately available so continue to check the website for updates Support for International Call Logging If your phone system is configured for international call logging calling party normalization the call logs redial or call directory entries may display a symbol to represent the international escape code for your location Depending on the configuration for your phone system the may be replaced with the correct international dialing code or you may need to edit the number before dialing to manually replace the with the international escape code for your location In addition while the call log or directory entry may display the full international number for the received call the phone display may show the shortened local version of the number without international or country codes OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix B Supporting International Users HZ Support for International Call Logging Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP B 2 OL 20861 01 APPENDIX Technical Specifications The following sections describe the technical specifications for the Cisco Unifie
151. an overview of the security features that the Cisco Unified IP Phone 8961 9951 and 9971 support For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security refer to the Cisco Unified Communications Manager Security Guide Identifying phone calls for which security is implemented See the Identifying Secure Encrypted Phone Calls section on page 1 19 Extension Mobility HTTPS Support See the What Networking Protocols are Used section on page 1 10 TLS connection e See the What Networking Protocols are Used section on page 1 10 e See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 Security and the phone startup process See the Understanding the Phone Startup Process section on page 2 7 Security and phone configuration files See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 Changing the TFTP Server 1 or TFTP Server 2 option on the phone when security is implemented See the IPv4 Setup Menu Options section on page 7 10 Items on the Security Setup menu that you access from the phone See the Security Setup Menu section on page 7 13 Disabling access to a phone s web pages See the Enabling and Disabling Web Page Access section on page 11 3 Troubleshooting e See the Troubleshoot
152. anager e Audio video synronization is generally caused a by degraded network connection Check by navigating to navigating to AdminSettings gt Status gt CallStatistics gt Video gt Video statistics gt Avg Jitter and AdminSettings gt Status gt CallStatistics gt Video gt Video statistics gt Max Jitter values e Try to hold and then resume the call to restore the audio video synchronization Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 EH Chapter 12 Troubleshooting and Maintenance HI General Troubleshooting Tips Table 12 2 Cisco Unified IP Phone Troubleshooting continued Summary Explanation Subject too dark in video The lighting conditions within the camera s field of view of the camera affects the brightness of the video e Adjust the View Area for your camera Try moving the location of the camera and check if the brightness improves e Adjust the camera brightness by navigating to Accessories gt Cisco Unified Video Camera gt Brightness and adjusting the brightness settings The recipient endpoint only sees a mute If the Auto Transmit Video is set to Off the camera will automatically image transmit the mute image The red LED illuminated on the top of the camera indicates that the video is muted Set the Auto Transmit Video setting to On to restore video on the other side Camera
153. and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Network Setup W Network Setup The Network Setup area on a phone s web page displays network setup information and information about other phone settings Table 11 2 describes these items You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone For more information see Chapter 7 Configuring Settings on the Cisco Unified IP Phone To display the Network Setup area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 11 2 and then click the Network Setup hyperlink Table 11 2 Item Network Setup Items Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server MAC Address Media Access Control MAC address of the phone Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain in which the phone resides IP Address Internet Protocol IP address of the phone Subnet Mask Subnet mask used by the phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP
154. and to automatically assemble transfer hierarchies on a per file basis The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy and are then rapidly transferred down the transfer hierarchy to the other phones on the subnet using TCP connections This menu option indicates whether the phone supports peer firmware sharing Settings include e Enabled default e Disabled Note Phone firmware release 9 1 1 supports HTTP and TFTP firmware downloads methods 1 Go to Cisco Unified CM Administration gt Device gt Phone 2 Find your phone from the list of phones associated with the Cisco Unified CM 3 Click on the Device Name of the phone The Phone Configuration window appears 4 Go to Product Specific Configuration Layout area and select Enable from the Peer Firmware Sharing drop down list box The Peer Firmware Sharing is enabled by default Check the Override Common Settings check box for any setting in Product Specific Configuration area that you wish to update e If you do not check this check box the corresponding parameter setting does not take effect e Parameters that you set in the Product Specific Configuration area may also appear in the Phone Configuration window for various devices and in the Enterprise Phone Configuration window If you set these same parameters in these other windows too the setting that takes preced
155. are optional xlylz Alternative keywords are grouped in braces and separated by vertical bars xlylz Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font A The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets amp Note Means reader take note Notes contain helpful suggestions or references to material not covered in the publication A Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Warnings use the following convention A Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing acci
156. ars again Then if you press Cancel the VPN menu appears and shows the VPN field as Off The phone will not attempt a connection again until you set the VPN Enabled field to On VPN Configuration Settings Table 7 7 describes the VPN configuration options on the Cisco Unified IP Phone Table 7 7 VPN Configuration Settings Option Description To Change VPN Enabled If Auto Detect Network Connection is disabled Choose Applications gt VPN toggle the VPN Enabled field to On or Off to turn on or off the phone s ability to attempt a VPN connection If the feature is disabled on the Cisco Unified Communications Manager this option is disabled Set the VPN option to On or Off Change Credentials Changes the user ID and password If authentication is certificate only or VPN Enabled is off the option will be grayed out VPN Status Shows if option is enabled or disabled Display only Configured on Unified CM Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 EZ Chapter7 Configuring Settings on the Cisco Unified IP Phone W Security Setup Menu Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 7 18 OL 20861 01 CHAPTER Configuring Features Templates Services and Users After you install Cisco Unified IP Phones in your network configu
157. ate that the phone has completed a factory reset see the Resetting the Cisco Unified IP Phone section on page 12 15 while 802 1X was enabled A factory reset deletes the shared secret which is required for 802 1X authentication and network access Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering To resolve this temporarily move the phone to a network Cannot access phone menus to verify 802 1X status environment that is not using 802 1X authentication Once the phone starts up normally you can access the 802 1X configuration menus to enable device authentication and to re enter the shared secret see the 802 1X Authentication and Transaction Status section on page 7 15 General Troubleshooting Tips Table 12 2 provides general troubleshooting information for the Cisco Unified IP Phone Table 12 2 Cisco Unified IP Phone Troubleshooting Summary Explanation Connecting a Cisco Unified IP Phone to another Cisco Unified IP Phone Cisco does not support connecting an IP phone to another IP phone through the PC port Each IP phone should directly connect to a switch port If phones are connected together in a line by using the PC port the phones will not work Poor quality with tandem audio encoding Tandem encoding can occur when making calls between an IP phone and a digital cellular phone when using a conference
158. ated in the Advanced Service Parameters Configuring Wideband Codec If Cisco Unified Communications Manager has been configured to use G 722 G 722 is enabled by default for the Cisco Unified IP Phone 8961 9951 and 9971 and if the far endpoint supports G 722 the call connects by using the G 722 codec in place of G 711 This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset but if either the headset or handset is enabled the user may notice greater audio sensitivity during the call Greater sensitivity means improved audio clarity but also means that more background noise can be heard by the far endpoint noise such as rustling papers or nearby conversations Even without a wideband headset or handset some users may prefer the additional sensitivity of G722 Other users may be distracted by the additional sensitivity of G 722 Two parameters in Cisco Unified Communications Manager Administration affect whether wideband is supported for this Cisco Unified Communications Manager server and or a specific phone e Advertise G 722 Codec From Cisco Unified Communications Manager Administration choose System gt Enterprise Parameters The default value of this enterprise parameter is True which means that all Cisco Unified IP Phone Models 9971 that are registered to this Cisco Unified Communications Manager will advertise G 722 to Cisco Unified Communications Manager If each endpoint in the attem
159. ates Services and Users Modifying Phone Button Templates W Table 8 4 Features and Corresponding Buttons and Softkeys Do Not Disturb X Group Pickup X Hold X Hunt Groups X Intercom X Malicious Call X Identification MCID Meet Me X Mobile Connect X Mute X Other Pickup X Privacy X Redial X X Speed Dial X X Speed Dial Line X Status Transfer X X available during a transfer only Quality Reporting X Tool QRT Modifying Phone Button Templates Phone button templates let you assign speed dials and call handling features to programmable buttons Call handling features that can be assigned to buttons include Answer Mobility and All Calls Ideally you modify templates before registering phones on the network In this way you can access customized phone button template options from Cisco Unified Communications Manager during registration To modify a phone button template choose Device gt Device Settings gt Phone Button Template in Cisco Unified Communications Manager Administration To assign a phone button template to a phone use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information e The default Cisco Unified IP Phone 9971 template that ships
160. ations Manager Security Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 EN Chapter3 Setting Up the Cisco Unified IP Phone HI Configuring Security on the Cisco Unified IP Phone Step 1 Step 2 Step 3 Step 4 A Locally Significant Certificate LSC installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function CAPF You can use Cisco Unified Communications Manager Administration to configure an LSC as described in the Cisco Unified Communications Manager Security Guide Alternatively you can initiate the installation of an LSC from the Security Setup menu on the phone This menu also lets you update or remove an LSC Before You Begin Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function CAPF security configurations are complete e The CTL or ITL file should have a CAPF certificate e On Cisco Unified Communications Operating System Administration verify that the CAPF certificate has been installed e The CAPF is running and configured Refer to the Cisco Unified Communications Manager Security Guide for more information To configure an LSC on the phone perform these steps Procedure Obtain the CAPF authentication code that was set when the CAPF was configured From the phone press Applications and cho
161. atures 1 14 Configuring Network Parameters Using the Cisco Unified IP Phone 1 14 Providing Users with Feature Information 1 15 Understanding Security Features for Cisco Unified IP Phones 1 15 Overview of Supported Security Features 1 16 Understanding Security Profiles 1 19 Identifying Secure Encrypted Phone Calls 1 19 Establishing and Identifying Secure Conference Calls 1 19 Establishing and Identifying Secure Calls 1 20 Call Security Interactions and Restrictions 1 20 Supporting 802 1X Authentication on Cisco Unified IP Phones 1 22 Overview 1 22 Required Network Components 1 22 Best Practices Requirements and Recommendations 1 22 Security Restrictions 1 23 Overview of Configuring and Installing Cisco Unified IP Phones 1 23 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1 24 Checklist for Configuring the Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager 1 25 Installing Cisco Unified IP Phones 1 28 Checklist for Installing the Cisco Unified IP Phone 8961 9951 and 9971 1 28 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 ii E Contents CHAPTER 2 CHAPTER 3 Terminology Information 1 30 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2 1 Understanding How the Cisco Unified IP Phone I
162. ber assigned to the phone Version Identifier of the firmware running on the phone Key Expansion Module 1 Identifier for the first KEM if applicable Key Expansion Module 2 Identifier for the second KEM if applicable Key Expansion Module 3 Identifier for the third KEM if applicable Hardware Revision Revision value of the phone hardware Serial Number Unique serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on the primary line for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone e Device Type Indicates hardware type For example phone displays for all phone models e Device Description Displays the name of the phone associated with the indicated model type e Product Identifier Specifies the phone model e Serial Number Displays the unique serial number of the phone Key Expansion Module UDI Cisco Unique Device Identifier UDI of the KEM Time Time obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Time Zone Time zone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 8961 9951
163. ce an intercom call the active call will be put on hold which causes the recording session to terminate and the monitoring session to suspend To resume the monitoring session the party whose call is being monitored must resume the call For more information refer to Cisco Unified Communications Manager Features and Services Guide Monitoring and Recording chapter Call Waiting Indicates and allows users to answer an incoming call that rings while on another call Displays incoming call information on the phone screen For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 8 8 OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Caller ID Displays caller identification such as a phone For more information refer to number name or other descriptive text on the phone screen e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Understanding Route Plans chapter e Cisco
164. ceived Number of beacons received by the phone Association Rejected Number of AP association rejections received by the phone Association Timeouts Number of AP association timeouts received by the phone Authentication Rejects Number of authentication rejects received by the phone Authentication Timeouts Number of authentication timeouts received by the phone QOS Null Frames Number of QOS null packets received by the phone The following WLAN Statistics items display these AP queues Background BK Best Effort BE Video VI and Voice VO QOS Data Received Number of QOS packets received by the phone Transmit Ok Number of packets that the phone transmitted without error Transmit Errors Number of packets with errors that the phone transmitted Direct Frames Transmitted Number of direct packets transmitted by the phone Multicast Frames Transmitted Number of multicast packets transmitted by the phone Broadcast Frames Number of broadcast packets transmitted by the phone Transmitted RTS Failed A corresponding CTS was not received ACK Failed AP did not acknowledge a transmission Retries Counter of total retries Multiple Retries Transmission of packet required two or more retries prior to success Retry Failures Transmission of packet failed Transmit Timeouts Transmission of packet failed due to queue time
165. cessing A 2 voice quality metrics 10 12 11 12 voice VLAN 2 3 6 9 VPN 8 23 wW wall mounting Cisco Unified IP Phone 3 20 E 1 F 1 WDS wireless domain server 6 7 web page about 11 1 Access Information 11 2 11 8 accessing 11 2 Debug Display 11 3 11 11 Device Information 11 2 11 4 disabling access to 11 3 Ethernet Information 11 2 11 8 Network 11 2 11 8 Network Configuration web page 11 2 Network Setup 11 5 preventing access to 11 3 Status Messages 11 3 11 11 Stream 1 11 3 11 11 WEP encryption description 6 13 wideband codec 1 1 wired headset 3 6 wireless domain server WDS 6 7 wireless local area network See WLAN WLAN components 6 8 security 6 11 voice quality 6 9 WLAN Setup menu about 7 7 WLAN statistics 10 9 WLAN Statistics screen 10 9 World mode 6 4 supported countries 6 4 WPA encryption with TKIP description 6 13 WPA authentication description 6 12 X XmlDefault cnf xml 2 6 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01
166. co Unified Communications Manager 8 5 SIP D 4 OL 20861 01 Appendix D Basic Phone Administration Steps Configuring the Phone W amp Note The security profile chosen should be based on the overall security strategy of the company c Inthe Extension Information pane of this window check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility d Click Save Step2 Configure line settings a On the Phone Configuration window click Line 1 on the left pane of the window The Directory Number Configuration window appears b In the Directory Number field enter a valid number that can be dialed amp Note This field should contain the same number that appears in the Telephone Number field on the User Configuration window Example 26640 is the directory number of user John Doe in the example above c From the Route Partition drop down list choose the partition to which the directory number belongs If you do not want to restrict access to the directory number choose lt None gt for the partition d From the Calling Search Space drop down list Directory Number Settings pane of the Directory Number Configuration window choose the appropriate calling search space A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number The value that you choose applies to all devices that are using this directory n
167. co Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe Note Some services appear on the phone by default or you can disable them so that they do not display on the phone For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services chapter Services URL button Allows users to access services from a programmable button rather than by using the Services menu on a phone For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone Services chapter Session Handoff Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line Handsets on all the devices on the shared line then flash simultaneously After a user answers the call from one of the Cisco Unified devices the other Cisco Unified devices that share the same line display a Remote in Use message However if the call fails to switch from the mobile phone the mobile phone might display a Cannot Move Conversation message For more information refer to the
168. col CDP CDP is a device discovery protocol that runs on all Cisco manufactured equipment Using CDP a device can advertise its existence to other devices and receive information about other devices in the network The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Cisco Peer to Peer Distribution Protocol CPPDP CPPDP is a Cisco proprietary protocol used to form a peer to peer hierarchy of devices This hierarchy is used to distribute firmware files from peer devices to their neighboring devices CPPDP is used by the Peer Firmware Sharing feature Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters DHCP is enabled by default If disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 With this method you configure the TFTP server IP address as the option value For additional supported DHCP configurations go to the Dynamic Host Configuration Protocol chapter and the Cisc
169. complete the process follow the steps in the Configuring the Synchronizer section on page A 4 Configuring the Synchronizer Open the Cisco Unified IP Phone Address Book Synchronizer If you accepted the default installation directory you can open the application by choosing Start gt All Programs gt Cisco Systems gt TabSync To configure user information click the User button The Cisco Unified CallManager User Information window displays Enter the Cisco Unified IP Phone user name and password and click OK To configure Cisco Unified Communications Manager server information click the Server button The Configure Cisco Unified CallManager Server Information window displays Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK If you do not have this information contact your system administrator To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the address book synchronization If you chose the user intervention for duplicate entries rule and you have duplicate address book entries the Duplicate Selection window displays Choose the entry that you want to include in your Personal Address Book and click OK When synchronization completes click Exit to close the Cisco Unified CallManager Address Book Synchronizer To verify if the synchronization worked log
170. connect to Cisco Unified Communications Manager and to access XML services Transport Layer Security TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 8961 9951 and 9971 W Table 1 4 Supported Networking Protocols on the Cisco Unified IP Phone continued Networking Protocol Purpose Usage Notes Trivial File Transfer TFTP allows you to transfer files over the TFTP requires a TFTP server in your network Protocol TFTP network which can be automatically identified from the On the Cisco Unified IP Phone TFTP DHCP server If you want a phone to use a TFTP server other than the one specified by the DHCP server you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone enables you to obtain a configuration file specific to the phone type For more information go to the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones transmit and rec
171. continued Item Description Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Reports Sent Number of times the RTCP Receiver Reports have been sent Revr Report Time Sent Internal time stamp indication when a RTCP Receiver Report was sent Rcevr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Revr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate three seconds of active speech Max Conceal Ratio Highest interval concealment ratio from sta
172. crew drivers into the left and right holes in the phone mounting plate until you feel resistance Step2 Press firmly inwards towards the phone to disengage the tabs lift up on the phone to release the phone from the wall bracket and then pull the phone towards you Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F18 OL 20861 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module W Figure F 18 Disengage Tabs Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 g Fo Appendix F Cisco Unified IP Phone Non Lockable Wall Mount W ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F 20 OL 20861 01 INDEX forwarding packets to 11 8 Numerics access to phone settings 7 2 802 1la standard 6 3 adding 802 11b standard 6 3 Cisco Unified IP Phones manually 2 12 802 11d standard 6 3 Cisco Unified IP Phones using auto registration 2 10 World Mode 6
173. curity Mode Displays the security mode that is set for the phone From Cisco Unified Communications Manager Administration choose Device gt Phone gt Phone Configuration The setting appears in the Protocol Specific Information portion of the window LSC Indicates whether a locally significant For information about how to manage the LSC certificate used for the security features is for your phone refer to the Using the installed on the phone Yes or is not installed Certificate Authority Proxy Function chapter in on the phone No Cisco Unified Communications Manager Security Guide Trust List The Trust List provides submenus for the For more information see the Trust List Menu CTL ITL and Signed Configuration files The CTL File submenu displays the contents of the CTL file The ITL File submenu displays contents of the ITL file section on page 7 14 802 1X Authentication Allows you to enable 802 1X authentication for this phone See the 802 1 X Authentication and Transaction Status section on page 7 15 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 7 Configuring Settings on the Cisco Unified IP Phone W Security Setup Menu Trust List Menu The Trust List menu provides a top level menu containing CTL ITL and the Signed Configuration submenus The content of the
174. d The device pool defines sets of common characteristics for devices such as region date time group softkey template and MLPP information amp Note Device Pools are defined on the Device Pool Configuration window of Cisco Unified Communications Server Administration System gt Device Pool Phone Button Template Choose the appropriate phone button template from the drop down list The phone button template determines the configuration of buttons on a phone and identifies which feature line speed dial and so on is used for each button amp Note Phone button templates are defined on the Phone Button Template Configuration window of Cisco Unified Communications Manager Administration Device gt Device Settings gt Phone Button Template You can use the search field s in conjunction with the Find button to find all configured phone button templates and their current settings Common Phone Profile From the drop down list box choose a common phone profile from the list of available common phone profiles amp Note Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration Device gt Device Settings gt Common Phone Profile You can use the search field s in conjunction with the Find button to find all configured common phone profiles and their current settings Calling Search Space From the drop down list bo
175. d Communications Manager Administration Guide services Note Some phones such as those in conference rooms do not have an associated user Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 EEE Chapter1 An Overview of the Cisco Unified IP Phone W Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones amp After you have added the phones to the Cisco Unified Communications Manager database you can complete the phone installation You or the phone users can install the phone at the users s location The Cisco Unified IP Phone Installation Guide which is provided on the cisco com web site provides directions for connecting the phone handset cables and other accessories Note Before you install a phone even if it is new upgrade the phone to the current firmware image For information about upgrading refer to the Readme file for your phone which is located at http tools cisco com support downloads go Redirect x mdfid 278875240 After the phone is connected to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To finish installing the phone configure the network settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration informati
176. d IP Phone This appendix contains information on installing the wall mount for use with the following e Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 e Installing a Wall Mount for a Phone with a Key Expansion Module Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 This section describes how to install a wall mount for the Cisco Unfilled IP Phone 8961 9951 and 9971 Figure E 1 Wall Mount Kit for a Single Phone Assembly Screws Anchors Machine Phone bracket Wall bracket 4 4 screws D 3 X g Ethernet Lock down cable key 274935 P The package includes these items T e 1 phone bracket e 1 wall bracket e 410 12x1 inch Phillips head screws with 4 anchors e 1 sheet metal screw Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 EN Appendix E Installing the Wall Mount for the Cisco Unified IP Phone HZ Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 e 2 4 40x1 4 inch machine screws e 1 six inch Ethernet cable e 1 key if the bracket includes the optional lock Before You Begin You will need these tools to install the bracket e 1 and 2 Phillips head screwdrivers e Level You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This
177. d IP Phone 8961 9951 and 9971 e Physical and Operating Environment Specifications page C 1 e Cable Specifications page C 2 e Network and Computer Port Pinouts page C 2 Physical and Operating Environment Specifications Table C 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone 8961 9951 and 9971 Table C 1 Specification Physical and Operating Specifications Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 95 non condensing Storage temperature 14 to 140 F 10 to 60 C Height 8 in 20 32 cm Width 10 5 in 26 67 cm Depth 6 in 15 24 cm Weight 3 5 Ib 1 6 kg Power e 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter e 48 VDC 0 2 A when using the in line power over the network cable Power consumed by the camera 290mA 1 45W excluding the power consumed by the phone Cables Category 3 5 Se 6 for 10 Mbps cables with 4 pairs Category 5 5e 6 for 100 Mbps cables with 4 pairs Category 5e 6 for 1000 Mbps cables with 4 pairs Note Cables have 4 pairs of wires for a total of 8 conductors Distance requirements As supported by the Ethernet Specification it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 330 feet 100 meters 1 Applicable only for Cisco Unified IP Phone 9951 and 9971 o
178. d IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F 16 OL 20861 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module W Figure F 16 Attach Phone to Wall Bracket 346186 Step5 Proceed to Step 3 of Installing a Wall Mount for a Phone with a Key Expansion Module page E 8 Remove Phone and Key Expansion Module from Non Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket The following figure shows the location and shape of the tabs Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 a F7 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount W ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F 17 Tab Location To remove the phone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require two screwdrivers or metal rods Step 1 Push the s
179. d lowest channel usage values QBSS that have matching SSID and encryption types To ensure that voice traffic is handled properly you must configure the correct QoS in the AP Related Topics e Security for Voice Communications in WLANs page 6 11 e VoIP WLAN Configuration page 6 15 Voice QoS in a Wireless Network Voice traffic on the Wireless LAN like data traffic is susceptible to delay jitter and packet loss These issues do not impact the data end user but have serious implications for a voice call To ensure that voice traffic receives timely and reliable treatment with low delay and low jitter you must use Quality of Service QoS and use separate virtual LANs VLANs for voice and data By isolating the voice traffic onto a separate VLAN you can use QoS to provide priority treatment for voice packets when traveling across the network Also use a separate VLAN for data traffic not the default native VLAN which is typically used for all network devices You need the following VLANs on the network switches and the APs that support voice connections on the WLAN e Voice VLAN Voice traffic to and from the wireless IP phone e Native VLAN Data traffic to and from other wireless devices Assign separate SSIDs to the voice and to the data VLANs If you configure a separate management VLAN in the WLAN do not associate an SSID with the management VLAN By separating the phones into a voice VLAN and marking voice packets with
180. d on the Cisco Unified IP Phone 8961 9951 and 9971 To attach the footstand to the phone align the tabs to the appropriate set of holes on the phone and snap into place Figure 3 8 Cisco Unified IP Phone 8961 9951 and 9971 WATT 2 1 on ka i 1 a n 1 1 ahal cisco 1 Insert the curved connectors into the lower Lift the footstand until the connectors snap into the upper slots slots amp Note Connecting and disconnecting the footstand requires a little extra force than you might expect Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone HI Phone Display Viewing Angle Phone Display Viewing Angle The phone display viewing angle can be adjusted according to your preference Hold the handset and cradle with your left hand hold the right side of the bezel to the right of the display with your right hand then move your hands back and forth in opposite directions to adjust the angle 193119 Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 8961 9951 and 9971 to a desktop by using a laptop cable lock The lock connects to the anti theft security connector on the back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm Compatible laptop cable locks include the
181. dents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 A CHAPTER 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 8961 9951 and 9971 provide voice communication over an Internet Protocol IP network The Cisco Unified IP Phone functions much like a digital business phone allowing you to place and receive phone calls and to access features such as mute hold transfer speed dial call forward and more In addition because the phone is connected to your data network it offers enhanced IP telephony features including access to network information and services and customizeable features and services The Cisco Unified IP Phone 8961 9951 and 9971 have the following features e 24 bit color phone screen Cisco Unified IP Phone 9971 has touchscreen support e Programmable feature buttons that support up to 5 lines 6 lines for the Cisco Unified IP Phone 9971 or can be programmed for other features e Full video capabilities Cisco Unified IP Phone 9951 and 9971 only e Gigabit ethernet connectivity e Support for an external microphone and speakers e Bluetooth support for wireless headsets Cisco Unified IP Phone 9951 and 9971 o
182. detailed status information from it directly This information can assist you with troubleshooting any problems users might encounter when using their IP phones See Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone for more information Related Topics e Configuring Settings on the Cisco Unified IP Phone page 7 1 e Configuring Features Templates Services and Users page 8 1 e Troubleshooting and Maintenance page 12 1 Configuring Telephony Features You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration Use this web based application to set up phone registration criteria and calling search spaces to configure corporate directories and services and to modify phone button templates among other tasks See the Telephony Features Available for the Cisco Unified IP Phone section on page 8 2 and the Cisco Unified Communications Manager documentation for additional information For more information about Cisco Unified Communications Manager Administration refer to Cisco Unified Communications Manager documentation including Cisco Unified Communications Manager Administration Guide You can also use the context sensitive help available within the application for guidance You can access Cisco Unified Communications Manager documentation at this location http www cisco com en US products sw voicesw ps556 tsd_products_sup
183. devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops e Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio e Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIAB
184. dia streams between supported devices proves secure and that only the intended device receives and reads the data Includes creating a media master key pair for the devices delivering the keys to the devices and securing the delivery of the keys while the keys are in transport OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP Phone W Understanding Security Features for Cisco Unified IP Phones Table 1 6 Overview of Security Features continued Feature Description CAPF Certificate Authority Proxy Implements parts of the certificate generation procedure that are too Function processing intensive for the phone and interacts with the phone for key generation and certificate installation The CAPF can be configured to request certificates from customer specified certificate authorities on behalf of the phone or it can be configured to generate certificates locally Security profiles Defines whether the phone is nonsecure authenticated encrypted or protected See Table 1 6 which provides an overview of the security features that the Cisco Unified IP Phone 9971 supports For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security refer to the Cisco Unified Communications Manager Security Guide Encrypted configuration f
185. dow in Cisco Unified Communications Manager administration choose Call Routing gt Route Hunt gt Hunt Pilot If the Hunt Pilot Park Monitoring Forward No Retrieve Destination parameter value is blank then the call will be forwarded to the destination configured in the Directory Number Configuration window when the Park Monitoring Forward No Retrieve Timer expires OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter8 Configuring Features Templates Services and Users HI Configuring Product Specific Configuration Parameters Configuring Product Specific Configuration Parameters Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones in any of the following windows Phone Configuration window Device gt Phone Product Specific Configuration portion of window Common Phone Profile window Device gt Device Settings gt Common Phone Profile Enterprise Phone Configuration window System gt Enterprise Phone Configuration List of Parameters You can set the following parameters in any of the three configuration windows listed above amp Back USB Port for Cisco Unified IP Phones 9951 and 9971 Side USB Port Enable Disable USB Classes Bluetooth for Cisco Unified IP Phones 9951 and 9971 Bluetooth Profiles only for Cisco Unified IP Phones
186. e Security Setup Menu section on page 7 13 Table 1 6 Overview of Security Features Feature Description Image authentication Signed binary files with the extension sbn prevent tampering with the firmware image before it is loaded on a phone Tampering with the image causes a phone to fail the authentication process and reject the new image Image Encryption Encrypted binary files with the extension sebn prevent tampering with the firmware image before it is loaded on a phone Tampering with the image causes a phone to fail the authentication process and reject the new image Customer site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device authentication Phones include a manufacturing installed certificate MIC but for additional security you can specify in Cisco Unified Communications Manager Administration that a certificate be installed by using the Certificate Authority Proxy Function CAPF Alternatively you can install a Locally Significant Certificate LSC from the Security Configuration menu on the phone See the Configuring Security on the Cisco Unified IP Phone section on page 3 21 for more information Device authentication Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts the certificate of the other entity Determines whether a secure connection between the phone and a Cisco Unified Communicat
187. e Cisco Unified CM Administration window OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Do Not Disturb DND When DND is turned on either no audible rings occur during the ringing in state of a call or no audible or visual notifications of any type occur selected features Manager Administration Configuration precedence You can configure the phone to have a phone button template with DND as one of the The following DND related parameters are configurable in Cisco Unified Communications e Do Not Disturb This check box allows you to enable DND on a per phone basis Use Cisco Unified Communications Manager Administration gt Device gt Phone gt Phone e DND Incoming Call Alert Choose the type of alert to play if any on a phone for incoming calls when DND is active This parameter is located on both the Common Phone Profile page and the Phone configuration page Phone Configuration window value takes e BLF Status Depicts DND Enables DND status to override busy idle state For more information go to the Do Not Disturb chapter in the Cisco Unified Commu
188. e Erase softkey from the Security Configuration menu A new CTL or ITL file will be downloaded from the new TFTP Server 2 address BOOTP Server Indicates whether the phone received its IP address from a BOOTP server rather than from a DHCP server Display only field DHCP Address Released Releases the IP address assigned by DHCP This field is editable if DHCP is enabled If you wish to remove the phone from the VLAN and release the IP address for reassignment set this option to Yes and press the Apply softkey Related Topics e Displaying a Setup Menu page 7 2 e Unlocking and Locking Options page 7 3 e Editing Values page 7 3 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 7 12 OL 20861 01 Chapter7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu The Security Setup menu that you access directly from the Administrator Settings menu provides information about various security settings It also provides access to the Trust List menu and indicates if the CTL or ITL file is installed on the phone Security Setup Menu W For information about how to access the Security Setup menu and its submenus see the Displaying a Setup Menu section on page 7 2 Table 7 4 describes the options in the security setup menu Table 7 4 Security Menu Settings Option Description To Change Se
189. e Time Group Configuration chapter Transfer Allows users to redirect connected calls from their phones to another number The user can connect two calls to each other The user can remain on the line or transfer the call without staying on line Requires no configuration Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Table 8 1 Feature Description Park Monitoring W Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Video mode Allows a user to select the video display mode for viewing a video conference depending on the modes configured in the system For more information e Refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter e Refer to Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Video Support Enables video support on the phone For more information refer to e Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter e Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter e Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage chapter VPN U
190. e the periodic reversion interval specified in the Park Monitoring Periodic Reversion Timer service parameter see below For example if this parameter is set to zero and the Park Monitoring Periodic Reversion Timer is set to 15 the user will be immediately prompted about the parked call and every 15 seconds thereafter until the Park Monitoring Forward No Retrieve Timer see below expires Park Monitoring Default is 30 seconds This parameter determines the interval in seconds that Periodic Reversion Cisco Unified Communications Manager waits before prompting the user Timer again that a call has been parked To be connected to the parked call the user can simply go off hook during one of these prompts Cisco Unified Communications Manager continues to prompt the user about the parked call as long as the call remains parked and until the time specified in the Park Monitoring Forward No Retrieve Timer see below expires Specify a value of 0 to disable periodic prompts about the parked call Park Monitoring Default is 300 seconds This parameter determines the number of seconds that Forward No Retrieve park reminder notifications occur before the parked call is forwarded to the Timer Park Monitoring Forward No Retrieve destination specified in the parker Directory Number Configuration window If no forward destination is provided in Cisco Unified Communications Manager Administration the call is returned to the line that parked the cal
191. ead screwdriver to attach the bracket to the wall The following figure shows the bracket installation steps Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP EZE OL 20861 01 _ Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Figure F 4 4 te Step 2 Mount the Wall Bracket A fo o q Ai I UP i D O fi Level wall bracket on wall Insert anchors into wall te SS Attach the phone bracket to the IP Phone Meg ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones W Mark mounting holes through bracket on wall ky Ss SS Dy Screw bracket to wall using Phillips head screws 345748 a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix F Cisco Unified IP Phone Non Lockable Wall Mount HE ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Step 3 Attach the phone bracket by inserting the tabs into the mounting tabs on
192. ect a headset to the headset port Optional You can add a headset later if you do not connect one now See the Headsets section on page 3 5 for more information Optional Connect a wireless headset for the Cisco Unified IP Phone 9951 and 9971 only You can add a wireless headset later if you do not want to connect one now Refer to your wireless headset documentation for information Connect a straight through Ethernet cable from the switch to the network port labeled 10 100 1000 SW on the Cisco Unified IP Phone Each Cisco Unified IP Phone ships with one Ethernet cable in the box Use either Category 3 5 5e cabling for 10 Mbps connections use Category 5 Se for 100 Mbps connections and use Category 5e for 1000Mbps connections See the Network and Computer Ports section on page 3 3 for guidelines Connect a straight through Ethernet cable from another network device such as a desktop computer to the Computer port on the Cisco Unified IP Phone Optional You can connect another network device later if you do not connect one now You can use either Category 3 5 5e cabling for 10 Mbps connections use Category 5 5e for 100 Mbps connections and use Category 5e for 1000Mbps connections See the Network and Computer Ports section on page 3 3 for guidelines Optional Enable the phone to use the wireless local area network WLAN Note You must disconnect all ethernet connections
193. ed Shared line in use remotely The position of programmable feature buttons may be reversed with that of session buttons on phones using a locale with a right to left reading orientation such as Hebrew and Arabic 20 Handset with light The handset light strip lights up to indicate a ringing call flashing red or a new voice strip message steady red Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961 9951 and 9971 W Figure 1 3 shows the main components of the Cisco Unified IP Phone 9971 Figure 1 3 Cisco Unified IP Phone 9971 SCOUT 4 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 1 HZ Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Table 1 3 describes the buttons on the Cisco Unified IP Phone 9971 Table 1 3 Features on the Cisco Unified IP Phone 9971 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys Phone screen items such as menu options and softkeys are touch sensitive 2 Session buttons Each represents a call session and
194. ed IP Phone in another cluster Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster Configure Cisco Extension Mobility on Cisco Unified IP Phones before you configure EMCC For more information refer to the Cisco Unified Communications Manager Features and Services Guide Cisco Extension Mobility Cross Cluster chapter Cisco Web Dialer Allows users to make calls from web and desktop applications For more information go to the Cisco Web Dialer chapter in the Cisco Unified Communications Manager Features and Services Guide Conference e Allows a user to talk simultaneously with The service parameter Advance Adhoc multiple parties by calling each participant Conference disabled by default in Cisco individually Unified Communications Manager e Allows a non initiator in a standard ad hoc Administration allows you ve enable these g Ce p features conference to add or remove participants e Allows users to join two or more calls that are Fot Information on conferences goto the Conference Bridges chapter in the on one line to create a conference call and 7 ii E Cisco Unified Communications Manager remain on the call System Guide For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Note Be sure to inform your users whether these features are activated CTI Applications A computer telephony
195. ed Topics e Voice QoS in a Wireless Network page 6 9 e VoIP WLAN Configuration page 6 15 Bluetooth Wireless Technology Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range Bluetooth wireless technology operates in the 2 4 GHz band which is the same as the 802 11b g band There can be a potential interference issues It is recommended that you e Use 802 11a that operates in the 5 GHz band e Reduce the proximity of other 802 11b g devices Bluetooth devices microwave ovens and large metal objects For more information about using Bluetooth headsets with your Cisco Unified IP Phone see the Using Bluetooth Wireless Headsets section on page 3 8 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter6 Understanding the VolP Wireless Network W Components of the VolP Wireless Network Components of the VoIP Wireless Network The Cisco Unified IP Phone must interact with several network components in the WLAN to successfully place and receive calls The following topics describe network components e Interacting with Cisco Unified Wireless APs page 6 8 e Associating to APs page 6 8 e Voice QoS in a Wireless Network page 6 9 e Interacting with Cisco Unified Communications Manager page 6 11 Interacting with Cisco Unified Wir
196. ee the Modifying a Phone Button Template for All Calls section on page 8 29 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Anonymous Call Block Allows a user to reject calls from anonymous For more information go to the SIP Profile callers Configuration chapter in the Cisco Unified Communications Manager Administration Guide Any Call Pickup Allows users to pick up a redirected call via the CTI application on any line in their call pickup group regardless of how the call was routed to the phone For more information refer to the Cisco Unified Communications Manager Features and Services Guide Call Pickup chapter Answer oldest call Allows a user to answer the oldest call that is available on all line appearances on the user s phone including Hold Reversion and Park Reversion calls that are in an altering state No configuration required other than to make this a programmable feature button Assisted Directed Call Park Lets the end user press only one button to direct park a call This requires you to configure a BLF Directed Call Park bu
197. efault However the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration e Show Ring Settings e Show Line Text Label Settings e Show Call Forwarding Note The settings apply to all User Options web pages at your site To specify the options that appear on the User Options web pages follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose System gt Enterprise Parameters The Enterprise Parameters Configuration window appears Step2 In the CCMUser Parameters area specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop down list box for the parameter e True Option displays on the User Options web pages default except for Show Ring Settings Show Line Text Label and Show Call Forwarding e False Option does not display on the User Options web pages e Show All Settings AlII call forward settings display on the User Options web pages default e Hide All Settings No call forward settings display on the User Options web pages e Show Only Call Forward All Only call forward all calls displays on the User Options web pages Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 8 36 OL 20861 01 CHAPTER Custom
198. eive RTP UDP protocol for delivery of data packets streams which utilize UDP Related Topics e Understanding Interactions with Other Cisco Unified IP Telephony Products page 2 1 e Understanding the Phone Startup Process page 2 7 e Ethernet Setup Menu page 7 4 What Features are Supported on the Cisco Unified IP Phone 8961 9951 and 9971 Cisco Unified IP Phones function much like a digital business phone allowing you to place and receive phone calls In addition to traditional telephony features the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device This section includes the following topics e Feature Overview page 1 13 e Configuring Telephony Features page 1 14 e Configuring Network Parameters Using the Cisco Unified IP Phone page 1 14 e Providing Users with Feature Information page 1 15 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality such as call forwarding and transferring redialing speed dialing conference calling and voice messaging system access Cisco Unified IP phones also provide a variety of other features For an overview of the telephony features that the Cisco Unified IP Phone supports and for tips on configuring them see the Telephony Features Available for the Cisco Unified IP Phone section on page 8 2 As with other network devices you must configure Cisco Unified IP Phones to prepare t
199. elationships page 6 7 e WLANs and Roaming page 6 7 802 11 Standards for WLAN Communications Wireless LANs must follow the Institute of Electrical and Electronics Engineers IEEE 802 11 standards that define the protocols that govern all Ethernet based wireless traffic The Cisco Unified IP Phone supports the following standards e 802 11a Uses the 5 GHz band that provides more channels and improved data rates by using OFDM technology Dynamic Frequency Selection DFS and Transmit Power Control TPC support this standard e 802 11b Specifies the radio frequency RF of 2 4 Ghz for both transmitting and receiving data at lower data rates 1 2 5 5 11 Mbps e 802 11d Enables access points to advertise their currently supported radio channels and transmit power levels The 802 11d enabled client then uses that information to determine which channels and powers to use The Cisco Unified IP Phone 9971 requires world mode 802 11d to determine which channels are legally allowed for any given country For supported channels see Table 6 1 Make sure that 802 11d is properly configured on the Cisco IOS Access Points or Cisco Unified Wireless LAN Controller for more information see the World Mode 802 11d section on page 6 4 e 802 11le QoS e 802 11g Uses the same unlicensed 2 4 Ghz band as 802 11b but extends the data rates to provide greater performance by using Orthogonal Frequency Division Multiplexing OFDM technology
200. eless APs amp Cisco Unified IP Phones use the same APs as wireless data devices However voice traffic over a WLAN requires different equipment configurations and layouts than a WLAN that is used exclusively for data traffic Data transmission can tolerate a higher level of RF noise packet loss and channel contention than voice transmission Packet loss during voice transmission can cause choppy or broken audio and make the phone call inaudible Packet errors can also cause blocky or frozen video Because the Cisco Unified IP Phone 9971 are desktop and not mobile phones changes in the local environment can cause phones to roam between access points and can affect the voice and video performance In contrast data users remain in one place or occasionally move to another location The ability to roam while maintaining a call is one of the advantages of wireless voice so RF coverage needs to include stairwells elevators quiet corners outside conference rooms and passage ways To ensure good voice quality and optimal RF signal coverage you must perform a site survey The site survey determines settings suitable to wireless voice and assists in the design and layout of the WLAN for example AP placement power levels and channel assignments After deploying and using wireless voice you should continue to perform post installation site surveys When you add a group of new users install more equipment or stack large amounts of inventory you
201. em administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager many of the tasks in this manual require familiarity with Cisco Unified Communications Manager Organization This manual is organized as follows Chapter Description Chapter 1 An Overview of the Cisco Provides a conceptual overview and description of the Cisco Unified Unified IP Phone IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with other key Phone on Your Network IP telephony components and provides an overview of the tasks required prior to installation Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 E Preface Chapter 3 Setting Up the Cisco Unified IP Phone Describes how to properly and safely install the Cisco Unified IP Phone on your network Also provides procedures on how to configure and add accessories such as Bluetooth wireless headsets USB headsets and a
202. emplates Services and Users Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Configuring Feature Control Policies W You can add update or delete service parameters as needed as described in the Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide amp Note If you change the service URL remove an IP phone service parameter or change the name of a phone service parameter for a phone service to which users are subscribed you must click Update Subscriptions to update all currently subscribed users with the changes or users must resubscribe to the service to rebuild the correct URL To modify a phone button template for PAB or Fast Dial follow these steps Procedure From Cisco Unified Communications Manager Administration choose Device gt Device Settings gt Phone Button Template Click Find Select the phone model Click Copy enter a name for the new template and then click Save The Phone Button Template Configuration window opens Identify the button you would like to assign and select Service URL from the Features drop down list box associated with the line Click Save to create a new phone button template using the service URL Choose Device gt Phone and open the Phone Configuration window for the phone Select the new phone button template from the Phone Button Template drop down list box Click Save
203. ems provide configuration options to configure the Cisco Unified IP Phone over an ethernet network For more information see the Ethernet Setup Menu section on page 7 4 WLAN Setup A submenu of the Network Setup menu the WLAN Setup menu items provide configuration options to configure the Cisco Unified IP Phone with the wireless local area network WLAN For more information see the WLAN Setup Menu section on page 7 7 IPv4 Setup A submenu of the Ethernet Setup menu and of the WLAN Setup menu the IPv4 menu items provide additional network options for viewing and setting For more information see the IPv4 Setup Menu Options section on page 7 10 e Security Setup Provides options for viewing and configuring a variety of security settings For more information see the Security Setup Menu section on page 7 13 Before you can change option settings on the Network Setup menu you must unlock options for editing See the Unlocking and Locking Options section on page 7 3 for instructions Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 cm Chapter7 Configuring Settings on the Cisco Unified IP Phone W Setup Menus on the Cisco Unified IP Phone For information about the keys you can use to edit or change option settings see the Editing Values section on page 7 3 You can control whether a phone user has acces
204. ence is determined in the following order 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Phone secure web access Cisco Unified IP Phones can now securely access the web with the use of a phone trust store called phone trust Cisco Unified Communications Manager Security Guide Security Overview chapter Plus Dialing Allows the user to dial E 164 numbers prefixed with a sign To dial the sign the user needs to press and hold the key for at least 1 second This applies to dialing the first digit for an on hook or off hook call only Requires no configuration I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Power Negotiation over LLDP Allows the phone to negotiate the power using LLDP and CDP protocols Power Negotiation should not be disabled when connected to a switch that supports power negotiation If disabled it could cause the switch to shut off power to the phone The Power Negotiation is enabled by default To change the settin
205. ents of the Cisco Unified IP Phone 8961 Figure 1 1 Cisco Unified IP Phone 8961 m cisco I 194674 Table 1 1 describes the buttons on the Cisco Unified IP Phone 8961 Table 1 1 Features on the Cisco Unified IP Phone 8961 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys 2 Session buttons Each represents a call session and takes the default action for that session For example pressing E the session button for a ringing call answers the call while pressing the session button for a held call resumes the call Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption e Flashing amber Ringing call e Solid green Connected call or an outgoing call that is not yet connected e Pulsing green Held call e Solid red Shared line in use remotely e Pulsing red Shared line call put on hold remotely when Privacy is off The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right to left reading orientation such as Hebrew and Arabic Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 1 2 OL 20861 01 _
206. er Features and Services Guide Malicious Call Identification chapter Meet Me conference Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time For more information go to the Meet Me Number Pattern Configuration chapter in the Cisco Unified Communications Manager Administration Guide Message Waiting Defines directory numbers for message waiting on and message waiting off indicator A directly connected voice messaging system uses the specified directory number to set or to clear a message waiting indication for a particular Cisco Unified IP Phone For more information refer to e Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Message waiting Indicator A light on the handset that indicates that a user has one or more new voice messages For more information refer to e Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Message Waiting Indicator MWI The MWILis both a visual indicator viewable from 360 degrees and an audible message waiting indicat
207. er three KEMs can be powered up for the Cisco Unified IP Phone 9971 two KEMs can be powered up for the Cisco Unified IP Phone 9951 and one KEM can be powered up for the Cisco Unified IP Phone 8961 e A KEM cannot be powered up if the Cisco Unified IP Phone 8961 9951 and 9971 uses AF PoE e With AT power the Cisco Unified IP Phones 9951 and 9971 can support two KEMs plus a USB headset or another USB device that is independently powered and only uses USB for signaling e The Cisco Unified IP Phone 9971 needs a power cube to support three KEMs e With AF power the Cisco Unified IP Phones 9951 and 9971 need power cubes for any KEMS The Cisco Unified IP Phone 8961 can support one KEM with CDP AF power and no power cube Connecting a Single KEM to the Cisco Unified IP Phone To connect a single KEM to the Cisco Unified IP Phone follow these steps Procedure Step 1 Position the phone so that the front of the phone is facing up Step2 Connect one end of the KEM spine connector to the Accessory Connector on the Cisco Unified IP Phone Step3 Connect the other end of the KEM spine connector to the KEM as shown in Figure 4 1 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 4 2 OL 20861 01 _ Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Step 4 Installing a Key Expansion Module on the Cisco Unified IP Phone W Figure 4 1 Connectin
208. er configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks They are a streamlined approach to get a new user and corresponding phone running on the system These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces partitions and other complicated configuration have already been done and are in place for existing users This section contains these topics e Example User Information for these Procedures page D 1 e Adding a User to Cisco Unified Communications Manager page D 2 e Configuring the Phone page D 3 e Performing Final End User Configuration Steps page D 6 Example User Information for these Procedures In the procedures that follow example are given when possible to illustrate some of the steps Sample user and phone information used throughout these procedures includes e User s Name John Doe e User ID johndoe e Phone model 9971 e Protocol SIP e MAC address listed on phone 00127F576611 e Five digit internal telephone number 26640 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 g on AppendixD Basic Phone Administration Steps HE Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a us
209. er locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset Enabled Indicates whether the Headset button is enabled on the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network locale loaded on the phone PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Indicates whether the speakerphone is enabled on the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Video Capability Indicates whether the phone can participate in video calls when connected to an appropriately Enabled equipped camera Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN DSCP for Call Control DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phone configuration transfer DSCP for Services DSCP IP classification for phone based services Security Mode Displays the
210. er to Cisco Unified Communications Manager Follow one of the procedures in this section depending on your operating system and the manner in which you are adding the user e Adding a User From an External LDAP Directory page D 2 e Adding a User Directly to Cisco Unified Communications Manager page D 2 Adding a User From an External LDAP Directory If you added a user to an LDAP Directory a non Cisco Unified Communications Server directory you can immediately synchronize that directory to the Cisco Unified Communications Manager on which you are adding this same user and the user s phone by following these steps Procedure Step 1 Log onto Cisco Unified Communications Manager Administration Step2 Choose System gt LDAP gt LDAP Directory Step3 Use the Find button to locate your LDAP directory Step4 Click on the LDAP directory name Step5 Click Perform Full Sync Now wy Note If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified Communications Manager the LDAP Directory Synchronization Schedule on the LDAP Directory window determines when the next auto synchronization is scheduled However the synchronization must occur before you can associate a new user to a device Step6 Proceed to Configuring the Phone page D 3 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory you can add a user directly to Cisco Unified Communications Mana
211. er to a call and converts it into a conference allowing the user and other parties to access conference features Note The Cisco Unified IP Phone can still use barge when the Built in Bridge Enable service parameter is set to off To prevent a user from using the barge feature on the The Cisco Unified IP Phone you must disable Barge in Feature Control Policy for the phone For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter e Cisco Unified Communications Manager Administration Guide Feature Control Policy Configuration Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Table 8 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Bluetooth Profiles Allows you to select the bluetooth profiles for Cisco Unified Phone 9951 and 9971 The two profiles are e Handsfree e Human Interface Device 1 Go to Cisco Unified CM Administration gt De
212. ere is not a single headset solution that is optimal for all environments I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter3 Setting Up the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone Components Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse Audio Quality Subjective to the User Wired Headsets USB Headsets Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones See manufacturer s sites for details To connect a wired headset to the Cisco Unified IP Phone plug it into the Headset port on the back of the phone Press the Headset button on the phone to place and answer calls using the headset You can use the wired headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute buttons Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone If the headset is analog see the Analog Headsets section on page 3 7
213. ernet Setup Menu page 7 4 e WLAN Setup Menu page 7 7 e IPv4 Setup Menu Options page 7 10 Ethernet Setup Menu The Ethernet Setup menu provides options for viewing and making a variety of network settings Table 7 1 describes these options and where applicable explains how to change them For information about how to access the Ethernet Setup menu see the Displaying a Setup Menu section on page 7 2 For information about the keys you can use to edit options see the Editing Values section on page 7 3 amp Note The Ethernet data fields are overwritten when a VPN connection is established Table 7 1 Ethernet Setup Menu Options Option Description To Change IPv4 Setup In the IPv4 Setup configuration submenu you can do the Scroll to IPv4 Setup and press the following Select button e Enable or disable the phone to use the IP address that is assign by the DHCP server e Manually set the IP Address Subnet Mask Default Routers DNS Server and Alternate TFTP servers For more information on the IPv4 address fields refer to Table 7 3 MAC Address Unique Media Access Control MAC address of the Display only Cannot configure phone Domain Name Name of the Domain Name System DNS domain in 1 Set the DHCP Enabled option to which the phone resides No 2 Scroll to the Domain Name option press the Select key and then enter a new domain name 3 Press the Apply softkey
214. erver configuration Erasing CTL and ITL files Erasing CTL or ITL file None This message is informational only For more information about the CTL and ITL files refer to Cisco Unified Communications Manager Security Guide Error update locale One or more localization files could not be found in the TFTPPath directory or were not valid The locale was not changed From Cisco Unified Operating System Administration check that the following files are located within subdirectories in the TFTP File Management e Located in subdirectory with same name as network locale tones xml e Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Table 10 2 Message Description Status Menu Status Messages on the Cisco Unified IP Phone continued Possible Explanation and Action File not found lt Cfg File gt The name based and default configuration file was not found on the TFTP Server The configuration file for a phone is created when the phone is added to the Cisco Unified Communications Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a C
215. ew Configuration File page 12 5 e Checking Network Connectivity page 12 3 In addition problems with security may prevent the phone from starting up properly See the General Troubleshooting Tips section on page 12 10 for more information Identifying Error Messages As the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Status Messages Screen section on page 10 3 for instructions about accessing status messages and for a list of potential errors their explanations and their solutions Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Applications button then selecting Administrator Settings gt Network Setup gt Ethernet Setup gt IPv4 Setup gt TFTP Server 1 If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server option See the Ethernet Setup Menu section on page 7 4 If you are using DHCP the phone obtains the address for the TFTP server from the DHCP server Check the IP address configured in Option 150 You can also enable the phone to use an alternate TFTP server Such a
216. ext to the port Figure E 11 Figure E 11 Plugging the Power Cord into the Phone Phone bracket Wall bracket Network port Handset port AC adapter port optional power cable 206771 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix E Installing the Wall Mount for the Cisco Unified IP Phone W Installing a Wall Mount for a Phone with a Key Expansion Module Step5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable access openings in the bottom of the bracket The phone and wall brackets openings together form circular openings with room for one cable per opening Figure E 12 Step6 Use the locking key to lock the phone to the wall bracket Figure E 12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E14 OL 20861
217. facturing installed certificate MIC 1 17 media encryption 1 17 meet me conference 8 15 Message Indicators 1 30 message waiting 8 15 Message Waiting Indicator MWI 1 30 Message Waiting Lamp 1 30 metrics voice quality 10 12 11 12 MIC 1 17 missed call logging 8 15 mobile connect 8 16 mobile voice access 8 16 Mode 7 13 Model Information screen 10 1 monitoring and recording 8 22 multiple calls per line appearance 8 16 music on hold 8 16 mute 8 16 Index W native VLAN 2 3 Network Configuration web page 11 2 network connectivity verifying 12 3 networking protocol 802 1X 1 11 BootP 1 10 CAST 1 10 CDP 1 10 DHCP 1 10 HTTP 1 11 IP 1 11 RTCP 1 12 RTP 1 12 SIP 1 12 TCP 1 12 TFTP 1 13 UDP 1 13 network outages identifying 12 6 network port configuring 7 6 connecting to 3 12 network protocol LEAP 6 12 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP W index network requirements for installing 3 1 Network Setup configuration menu displaying 7 2 IPv4 menu options Alternate TFTP 7 11 Default Router 7 10 DHCP 7 10 DHCP Address Released 7 12 DNS Server 1 5 7 10 IP Address 7 10 Subnet Mask 7 10 TFTP Server 1 7 11 TFTP Server 2 7 12 options Admin VLAN ID 7 5 Domain Name 7 4 7 8 Operational VLAN ID 7 5 PC Port Configuration 7 6 PC VLAN 7 5 SW Port Configuration 7 6 overview 7 1 Network Setup menu o
218. firmly into the wall bracket and slide the phone down The tabs in the bracket click into position Step 6 Proceed to Step 3 of Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 page E 1 Remove Phone from Non Lockable Wall Mount The phone mounting plate contains two tabs to lock the plate into the wall bracket The following figure shows the location and shape of the tabs Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F8 OL 20861 01 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones W Figure F 8 Figure 23 Tab location To remove the phone and mounting plate from the wall bracket you must disengage these tabs Before You Begin You require 2 screwdrivers or metal rods Step 1 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in 2 5 cm Step2 Lift the screwdriver handles up to put a downward pressure on the tabs Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 ro Appendix F Cisco Unified IP Phone Non Lockable Wall Mount W ADA Non Lockable Wall Mount Kit for 8961 Ser
219. for a Cisco Unified IP Phone perform these steps wy Note If you cannot access the web page it may be disabled it is disabled by default See the Enabling and Disabling Web Page Access section on page 11 3 for more information Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods Search for the phone in Cisco Unified Communications Manager Administration by choosing Device gt Phone Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window On the Cisco Unified IP Phone press the Applications button choose Administrator Settings gt Network Setup gt Ethernet Setup gt IPv4 Setup and then scroll to the IP Address option Step2 Open a web browser and enter the following URL where P_address is the IP address of the Cisco Unified IP Phone http lt IP_address gt or https lt IP_address gt depending on the protocol supported by the Cisco Unified IP Phone The web page for a Cisco Unified IP Phone includes these topics Device Information Displays device settings and related information for the phone For more information see the Device Information section on page 11 4 Network Setup Displays network setup information and information about other phone settings For more information see the Network Setup section on page 11 5 Network Stati
220. for the procedure on configuring the wideband codec Disabling a Wired Headset You can disable the headset by using Cisco Unified Communications Manager Administration If you do so you also will disable the speakerphone To disable the headset from Cisco Unified Communications Manager Administration choose Device gt Phone and locate the phone that you want to modify In the Phone Configuration window Product Specific Configuration layout portion select the Disable Speakerphone and Headset check box Wired and wireless USB headsets are also supported You can connect a USB headset or the base station for a wireless headset to either the Back USB port if your phone has this port or the Side USB port The Cisco Unified IP Phone 9951 and 9971 contain both a back USB port and a side USB port while the Cisco Unified IP Phone 8961 contains only a side USB port For more information about wireless headsets see the Wireless Headsets section on page 3 8 You must enable the applicable USB Port either the Back USB Port parameter or the Side USB Port parameter in Cisco Unified Communications Manager Administration in the Product Specific Configuration layout portion on the window Also for the Enable Disable USB Classes parameter in Cisco Unified Communications Manager Administration make sure that Audio Class is selected These parameters can be enabled on either the Phone Configuration window Device gt Phone the Enter
221. g information e Specifying the URL of the idle display XML service Fora single phone lIdle field on the Cisco Unified Communications Manager Phone configuration window For multiple phones simultaneously URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters configuration window or the Idle field in the Bulk Administration Tool BAT e Specifying the length of time that the phone is not used before the idle display XML service is invoked Fora single phone Idle Timer field on the Cisco Unified Communications Manager Phone configuration window For multiple phones simultaneously URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters configuration window or the Idle Timer field in the Bulk Administration Tool BAT From a phone you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked To see these settings choose Settings gt Device Configuration and scroll to the Idle URL and the Idle URL Time parameters Automatically Disabling the Cisco Unified IP Phone Display To conserve power and ensure the longevity of the phone screen display you can set the display to turn off when it is not needed You can configure settings in Cisco Unified Communications Manager Administration to turn off the display at a designated time on some days and all day on other days For example you may cho
222. g of Power Negotiation to Disabled select Disabled in the Power Negotiation drop down list box in the Phone Configuration window Product Specific Configuration For more information see Cisco Unified Communications Manager Administration Guide Presence enabled Allows a user to monitor the call state of another For more information go to the Presence directories directory number DN listed in call logs chapter in the Cisco Unified Communications speed dials and corporate directories The Busy Manager Features and Services Guide Lamp Field BLF for the DN displays the call state Privacy Prevents users who share a line from adding For more information refer to themselves to a call and from viewing information on their phone screens about the call of the other user e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter e Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter Private Line Automated Ringdown PLAR The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers For more information go to the
223. g the KEM Spine Connector to the Cisco Unified IP Phone and KEM 206800 Fasten the screws on the spine connector after connecting both the ends D Note You can use a coin or screwdriver to fasten the screws Make sure that the sides of the screw heads are fully inserted into the spine connector cavity and tightened Connecting Two or More KEMs to the Phone Using the KEM Spine Connector Step 1 Step 2 Step 3 Step 4 Step 5 To connect two or more KEMs to the Cisco Unified IP Phone follow these steps Procedure Position the phone so that the front of the phone is facing up Connect one end of the KEM spine connector to the Accessory Connector on the Cisco Unified IP Phone and the other end of the spine connector to a KEM as shown in the Figure 4 1 on page 4 3 The first KEM is now connected to the Cisco Unified IP Phone Using a second KEM spine connector connect the second KEM to the first KEM Optional Using a third KEM spine connector connect the third KEM to the second middle KEM Figure 4 2 shows a Cisco Unified IP Phone with three KEMs attached Fasten the screws on the spine connectors after connecting both the ends I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco U
224. ger 8 5 SIP OL 20861 01 _ Chapter 6 Understanding the VoIP Wireless Network Security for Voice Communications in WLANs W Encryption Methods amp To ensure that voice traffic is secure the Cisco Unified IP Phone supports WEP TKIP and Advanced Encryption Standards AES for encryption When using these mechanisms for encryption both the signaling Skinny Client Control Protocol SCCP packets and voice Real Time Transport Protocol RTP packets are encrypted between the AP and the Cisco Unified IP Phone e WEP When using WEP in the wireless network authentication happens at the AP by using open or shared key authentication The WEP key that is setup on the phone must match the WEP key that is configured at the AP for successful connections The Cisco Unified IP Phone supports WEP keys that use 40 bit encryption or a 128 bit encryption and remain static on the phone and AP EAP and CCKM authentication can use WEP keys for encryption The RADIUS server manages the WEP key and passes a unique key to the AP after authentication for encrypting all voice packets consequently these WEP keys can change with each authentication e TKIP WPA and CCKM use TKIP encryption that has several improvements over WEP TKIP provides per packet key ciphering and longer initialization vectors IVs that strengthen encryption In addition a message integrity check MIC ensures that encrypted packets are not being altered TKIP removes the p
225. ger Administration by following these steps amp Note If LDAP is synchronized you cannot add a user to the Cisco Unified Communications Manager Administration Procedure Step 1 Choose User Management gt End User then click Add New The End User Configuration window appears Step2 In the User Information pane of this window enter the following Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP D 2 OL 20861 01 Appendix D Basic Phone Administration Steps Step 3 Step 4 Configuring the Phone W User ID Enter the end user identification name Cisco Unified Communications Manager does not permit modifying the user ID after it is created You may use the following special characters lt gt and blank spaces Example johndoe Password and Confirm Password Enter five or more alphanumeric or special characters for the end user password You may use the following special characters lt gt and blank spaces Last Name Enter the end user last name You may use the following special characters lt gt and blank spaces Example doe Telephone Number Enter the primary directory number for the end user End users can have multiple lines on their phones Example 26640 John Doe s internal company telephone number Click Save Proceed to the section Configuring
226. ges W Step6 Choose the device that you want to associate with the end user by checking the box to the left of the device Step7 Click Save Selected Changes to associate the device with the end user Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 EEN Chapter8 Configuring Features Templates Services and Users Hs Managing the User Options Web Pages Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is http lt server_name portnumber gt ccmuser where server_name is the host on which the web server is installed e A user ID and default password are needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 8 33 For additional information refer to e Cisco Unified Communications Manager Administration Guide User Group Configuration chapter e Cisco Unified Communications Manager Administration Guide End User Configuration chapter e Cisco Unified Communications Manager Administrator Guide Role Configuration chapter Specifying Options that Appear on the User Options Web Pages Most options that are on the User Options web pages appear by d
227. ghest priority queue and place data traffic in a best effort queue Although 802 11b g EDCF does not guarantee that voice traffic is protected from data traffic you should get the best statistical results by using this queuing model amp Note The Cisco Unified IP Phone marks the SCCP signaling packets with a DSCP value of 24 CS3 and RTP packets with DSCP value of 46 EF To improve reliability of voice transmissions in a nondeterministic environment the Cisco Unified IP Phone supports the IEEE 802 11e industry standard and is Wi Fi Multimedia WMM capable WMM enables differentiated services for voice video best effort data and other traffic However in order for these differentiated services to provide sufficient QoS for voice packets only a certain amount of voice bandwidth can be serviced or admitted on a channel at one time If the network can handle N voice calls with reserved bandwidth when the amount of voice traffic is increased beyond this limit to N 1 calls the quality of all calls suffers To help address the problems of VoIP stability and roaming an initial Call Admission Control CAC scheme is required With CAC QoS is maintained in a network overload scenario by ensuring that the number of active voice calls does not exceed the configured limits on the AP The Cisco Unified IP Phone can integrate layer 2 TSpec admission control with layer 3 Cisco Unified Communications Manager admission control RSVP Duri
228. gure PC Port The 802 1X standard does not take into account the use of VLANs and thus recommends that only a single device should be authenticated to a specific switch port However some switches including Cisco Catalyst switches support multi domain authentication The switch configuration determines whether you can connect a PC to the phone s PC port Enabled If you are using a switch that supports multi domain authentication you can enable the PC port and connect a PC to it In this case Cisco Unified IP Phones support proxy EAPOL Logoff to monitor the authentication exchanges between the switch and the attached PC For more information about IEEE 802 1X support on the Cisco Catalyst switches refer to the Cisco Catalyst switch configuration guides at http www cisco com en US products hw switches ps708 tsd_products_support_series_home html Disabled If the switch does not support multiple 802 1X compliant devices on the same port you should disable the PC Port when 802 1X authentication is enabled See the Ethernet Setup Menu section on page 7 4 for more information If you do not disable this port and subsequently attempt to attach a PC to it the switch will deny network access to both the phone and the PC Configure Voice VLAN Because the 802 1X standard does not account for VLANs you should configure this setting based on the switch support Enabled TIf you are using a switch that supports multi domain authe
229. h a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto registration is enabled Review the information and procedures in the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 to ensure that the phone has been added to the Cisco Unified Communications Manager database To verify that the phone is in the Cisco Unified Communications Manager database choose Device gt Phone gt Find from Cisco Unified Communications Manager Administration to search for the phone based on its MAC Address For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 13 If the phone is already in the Cisco Unified Communications Manager database its configuration file may be damaged See the Creating a New Configuration File section on page 12 5 for assistance I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 12 Troubleshooting and Maintenance W Cisco Unified IP Phone Resets Unexpectedly Symptom Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an IP address when it starts up the phone may be not be on the same network or VLAN as the DHCP server or the switch port to which the phone is connected may be disabled Make sure that the network or VLAN to which
230. hat a transcoder is in place to handle the service See the Call Statistics Screen section on page 10 11 for information about displaying these statistics Sound sample mismatch between the phone and another device The RxSize and the TxSize statistics show the size of the voice packets that are being used in a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match See the Call Statistics Screen section on page 10 11 for information about displaying these statistics Gaps or delays in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity See the Call Statistics Screen section on page 10 11 for information about displaying these statistics OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 12 Troubleshooting and Maintenance HI General Troubleshooting Tips Table 12 2 Cisco Unified IP Phone Troubleshooting continued Summary Explanation Loopback condition A loopback condition can occur when the following conditions are met e The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half 10 BaseT half duplex e The phone receives power from an external power supp
231. he ACS or RADIUS server Light Extensible Authentication Protocol LEAP Cisco proprietary password based mutual authentication scheme between the client phone and a RADIUS server Cisco Unified IP Phone can use LEAP for authentication with the wireless network Auto AKM Selects the 802 11 Authentication mechanism automatically from the configuration information exhibited by the AP WPA PSK or WPA Authenticated Key Management The following authentication schemes use the RADIUS server to manage authentication keys WPA WPA2 Uses information on a RADIUS server to generate unique keys for authentication Because these keys are generated at the centralized RADIUS server WPA WPA2 provides more security than WPA pre shared keys that are stored on the AP and phone Cisco Centralized Key Management CCKM Uses information on a RADIUS server and a wireless domain server WDS to manage and authenticate keys The WDS creates a cache of security credentials for CCKM enabled client devices for fast and secure reauthentication With WPA WPA2 and CCKM encryption keys are not entered on the phone but are automatically derived between the AP and phone But the EAP username and password that are used for authentication mus t be entered on each phone Note CCKM is only supported with WPA TKIP and 802 1x WEP E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Mana
232. he Cisco Unified IP Phone W Cisco Unified IP Phone 9951 Cable Connections Back S 277214 a 7 1 DC adaptor port DC48V 6 Handset Connection 2 AC to DC power supply optional 7 Analog Headset Connection optional 3 AC power wall plug optional 8 USB Port 4 Network port 10 100 1000 SW with IEEE 802 3af 9 Anti theft Security lock connector lock optional power enabled 5 Computer port 10 100 1000 PC Connection 10 Camera pin holes for Cisco Unified Video Camera OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter3 Setting Up the Cisco Unified IP Phone W Installing the Cisco Unified IP Phone Figure 3 5 Cisco Unified IP Phone 9951 Cable Connections Side 1 Side USB port 3 General purpose output port speakers 2 Accessory connector such as for the Cisco 4 General purpose input port microphone Unified IP Color Key Expansion Module Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 3 16 OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone W Figure 3 6 Cisco Unified IP Phone 9971 Cable Connections Back ee 8 y 10 8 Network Computer a eam 1 DC adaptor port DC48
233. he following figure shows the phone with the wall mount kit from the side Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F 2 OL 20861 01 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones W Figure F 2 Side View of ADA Non Lockable Wall Mount Kit Installed on Phone N A 345750 Components The following figure shows the components of the ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones AZ AN D J Figure F 3 Components Screws Anchors Machine Phone bracket Wall bracket 4 4 screws Ke 2 Q mrt A o Q Rows ke Q New i Ethernet cable AaS Ny 345751 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 N Appendix F Cisco Unified IP Phone Non Lockable Wall Mount HE ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones The package contains the following items e One phone bracket e One wall bracket e Four 8 18 x 1 25 inch Phillips head screws with four anchors e Two 4 40 x 0 31 inch machine screws e One 6 inch Ethernet cable Before you begin You need these tools to in
234. hem to access Cisco Unified Communications Manager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but if your network requires it you can manually configure an IP Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 ELEN Chapter1 An Overview of the Cisco Unified IP Phone W What Features are Supported on the Cisco Unified IP Phone 8961 9951 and 9971 address TFTP server subnet information and so on For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 7 Configuring Settings on the Cisco Unified IP Phone Cisco Unified IP Phones can interact with other services and devices on your IP network to provide enhanced functionality For example you can integrate Cisco Unified Communications Manager with the corporate Lightweight Directory Access Protocol 3 LDAP3 standard directory to enable users to search for co worker contact information directly from their IP phones You can also use XML to enable users to access information such as weather stocks quote of the day and other web based information For information about configuring such services see the Configuring Corporate and Personal Directories section on page 8 27 and the Setting Up Services section on page 8 32 Finally because the Cisco Unified IP Phone is a network device you can obtain
235. higher QoS you can ensure that voice traffic gets priority treatment over data traffic resulting in lower packet delay and fewer lost packets Unlike wired networks with dedicated bandwidths wireless LANs consider traffic direction when implementing QoS Traffic is classified as upstream or downstream from the point of view of the AP as shown in Figure 6 2 Figure 6 2 Voice Traffic in a Wireless Network lt Donnstream lt Downstream nemp gt Downstream QoS only Bi Directional QoS A A R 206564 I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter6 Understanding the VolP Wireless Network W Components of the VolP Wireless Network Beginning with Cisco IOS release 12 2 11 JA Cisco Aironet APs support the contention based channel access mechanism called Enhanced Distributed Coordination Function EDCF The EDCF type of QoS has up to eight queues for downstream toward the 802 11b g clients QoS You can allocate the queues based on these options e QoS or Differentiated Services Code Point DSCP settings for the packets e Layer 2 or Layer 3 access lists e VLANs for specific traffic e Dynamic registration of devices Although you can have up to eight queues on the AP you should use only two queues for voice traffic to ensure the best possible voice QoS Place voice RTP and signaling SCCP traffic in the hi
236. his file and for a sample Ringlist xml file Save your modifications and close the Ringlist xml file To cache the new Ringlist xml file stop and start the TFTP service by using Cisco Unified Serviceability or disable and re enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter located in the Advanced Service Parameters OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter9 Customizing the Cisco Unified IP Phone Hs Creating Custom Background Images Creating Custom Background Images You can provide users with a choice of background images or wallpaper for the LCD screen on their phones Users can select a background image by choosing Applications gt Preferences gt Wallpaper on the phone The image choices that users see come from PNG images and an XML file called List xml that are stored on the TFTP server used by the phone By storing your own PNG files and editing the XML file on the TFTP server you can designate the background images from which users can choose In this way you can provide custom images such as your company logo The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and editing the List xml file e List xml File Format Requirements page 9 4 e PNG File Requirements for Custom Background
237. ia and click Find Click on the Standard CCM End Users link The User Group Configuration page for the Standard CCM End Users displays Click Add End Users to Group The Find and List Users window displays Use the Find User drop down list boxes to find the end users that you want to add and click Find A list of end users that matches your search criteria displays In the list of records that display click the check box next to the users that you want to add to this user group If the list comprises multiple pages use the links at the bottom to see more results Note Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 The list of search results does not display end users that already belong to the user group Click Add Selected To associate appropriate phones with the user follow these steps Procedure From Cisco Unified Communications Manager Administration choose User Management gt End User The Find and List Users window displays Enter the appropriate search criteria and click Find In the list of records that display click the link for the user Click Device Association The User Device Association window displays Enter the appropriate search criteria and click Find Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter8 Configuring Features Templates Services and Users Managing the User Options Web Pa
238. ics and firmware information from the Cisco Unified IP Phone Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Describes the information that you can obtain from the phone s web page to remotely monitor the operation of a phone and to assist with troubleshooting Chapter 12 Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules Appendix A Providing Information to Users Via a Website Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Appendix B Supporting International Users Provides information about setting up phones in non English environments Appendix C Technical Specifications Provides technical specifications of the Cisco Unified IP Phone Appendix D Basic Phone Administration Steps Provides procedures for basic administration tasks such as adding a user and phone to Cisco Unified Communications Manager and then associating the user to the phone Appendix E Installing the Wall Mount for the Cisco Unified IP Phone Contains instructions for installing the wall mount for the Cisco Unified IP Phone Appendix F Cisco Unified IP Phone Non Lockable Wall Mount Contains instructions for installing the Cisco Unified IP Phone Non Lockable Wall Mount C
239. ies and 9900 Series IP Phones with Key Expansion Module Figure F 9 Disengage tabs Step3 Press firmly to disengage the tabs and lift the phone at the same time to release the phone from the wall bracket ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module This section describes how to install the non lockable wall mount kit on a Cisco Unified IP Phone 8961 9951 and 9971 when the phone is connected to a Key Expansion Module The following figure shows the wall mount kit installed on the phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F 10 OL 20861 01 Appendix F Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module W Figure F 10 Back View of ADA Non Lockable Wall Mount Kit Installed on Phone with Key Expansion Module 345743 The following figure shows the phone with the wall mount kit from the side Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SI
240. ight be useful to Cisco TAC if you require assistance with troubleshooting Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously A Console Logs Includes hyperlinks to individual log files The console log files include debug and error messages received on the phone Core Dumps Includes hyperlinks to individual dump files The core dump files include data from a phone crash Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the phone Table 10 2 describes the status messages that can appear phone streams information when it is on a a call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams To display a Streaming Statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 11 2 and then click a Stream hyperlink Table 11 5 describes the items in the Streaming Statistics areas Table 11 5 Item Streaming Statistics Area Items Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UPD port of the phone Start Time Internal time stamp indicating when Cisco Unified Communicatio
241. iguration files other than ITL file The configuration file may not be signed by the corresponding certificate in the phone s Trust List Phone reports TFTP authorization failure e The TFTP address for the phone does not exist in the CTL file e If you created a new CTL file with a new TFTP record the existing CTL file on the phone may not contain a record for the new TFTP server Phone does not register with Cisco Unified Communications Manager The CTL file does not contain the correct information for the Cisco Unified Communications Manager server Phone does not request signed configuration files The CTL file does not contain any TFTP entries with certificates 802 1X Enabled on Phone but Not Authenticating Phone cannot obtain a DHCP assigned IP address Phone does not register with Cisco Unified Communications Manager Phone status display as Configuring IP or Registering 802 1X Authentication Status displays as Held see the 802 1X Authentication and Transaction Status section on page 7 15 for more details Status menu displays 802 1X status as Failed see the Status Menu section on page 10 2 for more details These errors typically indicate that 802 1 X authentication is enabled on the phone but the phone is unable to authenticate 1 Verify that you have properly configured the required components see the Supporting 802 1X Authen
242. iles Lets you ensure the privacy of phone configuration files Optional disabling of the web For security purposes you can prevent access to a phone s web page which displays server functionality for a phone a variety of operational statistics for the phone and user options pages For more information see the Enabling and Disabling Web Page Access section on page 11 3 Phone hardening Additional security options which you control from Cisco Unified Communications Manager Administration e Disabling PC port e Disabling Gratuitous ARP GARP e Disabling PC Voice VLAN access e Disabling access to the Setting menus or providing restricted access that allows access to the Preferences menu and saving volume changes only e Disabling access to web pages for a phone e Disabling Bluetooth Accessory Port 802 1X Authentication The Cisco Unified IP Phone can use 802 1X authentication to request and gain access to the network See the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 22 for more information Secure SIP Failover for SRST After you configure an SRST reference for security and then reset the dependent devices in Cisco Unified CM Administration the TFTP server adds the SRST certificate to the phone cnf xml file and sends the file to the phone A secure phone then uses a TLS connection to interact with the SRST enabled router Signaling encryption Ensures that all SCCP and SIP sig
243. in the Cisco Unified Communications Manager Features and Services Guide Mobile Voice Access Extends Mobile Connect capabilities by allowing users to access an interactive voice response IVR system to originate a call from a remote device such as a cellular phone For more information go to the Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Multiple calls per line appearance Each line can support multiple calls Only one call can be active at any time other calls are automatically placed on hold For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Music on hold Plays music while callers are on hold For more information go to the Music On Hold chapter in the Cisco Unified Communications Manager Features and Services Guide Mute Mutes the microphone from the handset or headset Requires no configuration On hook Dialing Allows a user to dial a number without going off hook The user can then either pick up the handset press the Call softkey or press either the headset or speaker buttons to initiate the call For more information refer to the Cisco Unified IP Phone 9971 User Guide for Cisco Unified Communications Manager SIP Calling Features chapter Park Monitoring Monitors the status of a parked call The park monit
244. in to your User Options web pages and choose Personal Address Book The users from your Windows address book should be listed Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 APPENDIX B Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages If you are supporting Cisco Unified IP Phones in a non English environment refer to the following sections to ensure that the phones are set up properly for your users e Installing the Cisco Unified Communications Manager Locale Installer page B 1 e Support for International Call Logging page B 1 Installing the Cisco Unified Communications Manager Locale Installer D If you are using Cisco Unified IP Phones in a locale other than English United States you must install the locale specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale installer shtml For more information refer to the Loc
245. ing Cisco Unified IP Phone Security section on page 12 9 e Refer to the Troubleshooting Guide for Cisco Unified Communications Manager Deleting the CTL file from the phone See the Resetting the Cisco Unified IP Phone section on page 12 15 Resetting or restoring the phone See the Resetting the Cisco Unified IP Phone section on page 12 15 802 1X Authentication for Cisco Unified IP Phones See these sections e Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 22 e Security Setup Menu section on page 7 13 e Status Menu section on page 10 2 e Troubleshooting Cisco Unified IP Phone Security section on page 12 9 Overview of Supported Security Features Table 1 6 provides an overview of the security features that the Cisco Unified IP Phone 8961 9951 and 9971 support For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security refer to Cisco Unified Communications Manager Security Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones For information about current security settings on a phone press and choose Administrator Settings gt Security Setup For more information see th
246. ing call or ends a call During a call the button is lit green A headset icon in the phone screen header line indicates the headset is the default audio path This audio path does not change until a new default audio path is selected for example by picking up the handset 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Silences the ringer on the phone if an incoming call is ringing 15 Messages button Auto dials your voicemail system varies by system 16 Applications button Opens the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone information 17 Contacts button Opens the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 18 Phone display Phone display that can be positioned to your preferred viewing angle 19 Programmable feature Programmable feature buttons that correspond to phone lines speed dials and calling buttons features Pressing a button for a phone line displays the active calls for that line If you have multiple lines you might have an All Calls feature button that displays a consolidated list of calls from all lines Color LEDs indicate the line state e Amber Ringing call on this line e Green Active or held call on this line e R
247. instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its peripheral
248. ion to Users Via a Website How Users Configure Personal Directory Entries W How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone To configure a personal directory users must have access to the following e User Options web pages Make sure that users know how to access their User Options web pages See the How Users Subscribe to Services and Configure Phone Features section on page A 2 for details e Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this application To obtain the installer choose Application gt Plugins from Cisco Unified Communications Manager Administration and click Download which is located next to the Cisco Unified IP Phone Address Book Synchronizer plugin name When the file download dialog box displays click Save Send the TabSyncInstall exe file to all users who require this application See the Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer section on page A 3 for information about installing the Cisco Unified IP Phone Address Book Synchronizer Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer je Use this tool to synchronize data stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book Tip Step 1 Step 2 S
249. ions Manager should occur and if necessary creates a secure signaling path between the entities by using TLS protocol Cisco Unified Communications Manager will not register phones unless they can be authenticated by the Cisco Unified Communications Manager File authentication Validates digitally signed files that the phone downloads The phone validates the signature to make sure that file tampering did not occur after the file creation Files that fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing File encryption Encryption prevents sensitive information from being revealed while the file is in transit to the phone In addition the phone validates the signature to make sure that file tampering did not occur after the file creation Files that fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed certificate MIC which is used for device authentication The MIC is a permanent unique proof of identity for the phone and allows Cisco Unified Communications Manager to authenticate the phone Media encryption Uses SRTP to ensure that the me
250. isco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Preface Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager refer to the following publications Cisco Unified IP Phones 8961 9951 and 9971 These publications are available at the following URL http www cisco com en US products ps 10453 tsd_products_support_series_home html e Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager e Regulatory Compliance and Safety Information for Cisco Unified IP Phones e Cisco Unified IP Phones 8900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL http www cisco com en US products sw voicesw ps556 tsd_products_support_series_home html Cisco Unified Communications Manager Business Edition Related publications are available at the following URL http www cisco com en US products ps7273 tsd_products_support_series_home html Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documenta
251. istrator Settings gt following rows Security Setup gt 802 1X Authentication e Device ID Z EREMDS e Shared Secret e Realm Device ID Derivative of the phone s model number Display only Cannot configure and unique MAC address displayed in this format CP lt model gt SEP lt MAC gt Shared Secret Choose a password to use on the phone 1 Choose EAP MD5 gt Shared Secret and on the authentication server The password must be 2 Enter tha shared secr t between 6 and 32 characters consisting of any combination of numbers or letters 3 Press the Apply softkey Note If you disable 802 1X authentication or perform See the Troubleshooting Cisco Unified IP a factory reset reset all settings of the phone Phone Security section on page 12 9 for the shared secret is deleted assistance in recovering from a deleted shared secret Realm Indicates the user network domain always set Display only Cannot configure as Network Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 EN Chapter7 Configuring Settings on the Cisco Unified IP Phone W Security Setup Menu Table 7 6 802 1X Authentication Settings continued Option Description To Change Transaction Status e State Displays the state of 802 1x authentication Display only Cannot configure Disconnected Indicates that 802 1x authentication is not configured on the phone
252. ive call is being monitored or recorded you can receive or place intercom calls however if you place an intercom call the active call is put on hold This causes the recording session to terminate and the monitoring session to suspend To resume the monitoring session the person being monitored must resume the call For more information go to the Monitoring and Recording chapter in the Cisco Unified Communications Manager Features and Services Guide Speed Dial Allows users to speed dial a phone number by entering an assigned index code 1 99 on the phone keypad Note You can use Speed Dialing while on hook or off hook Users assign index codes from the User Options web pages For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Time of Day Routing Restricts access to specified telephony features by time period For more information refer to e Cisco Unified Communications Manager Administration Guide Time Period Configuration chapter e Cisco Unified Communications Manager System Guide Time of Day Routing chapter Time Zone Update Updates the Cisco Unified IP Phone with time zone changes For more information refer to the Cisco Unified Communications Manager Administration Guide Dat
253. ize Error The configuration file is too large for file system on the phone Power cycle the phone Checksum Error Downloaded software file is corrupted Obtain a new copy of the phone firmware and place it in the TFTPPath directory You should only copy files into this directory when the TFTP server software is shut down otherwise the files may be corrupted CTL and ITL installed The CTL and ITL files are installed on the phone None This message is informational only Neither the CTL file nor the ITL file was installed previously For more information about the Trust List refer to Cisco Unified Communications Manager Security Guide CTL Installed A certificate trust list CTL file is installed in the phone None This message is informational only The CTL file was not installed previously For more information about the CTL file refer to the Cisco Unified Communications Manager Security Guide CTL update failed The phone could not update its certificate trust list CTL file Problem with the CTL file on the TFTP server For more information refer to the Cisco Unified Communications Manager Security Guide I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 10 2 Mes
254. izing the Cisco Unified IP Phone This chapter explains how you customize configuration files phone ring sounds and background images and how to disable the phone screen to conserve power This chapter includes these topics e Customizing and Modifying Configuration Files page 9 1 e Creating Custom Phone Rings page 9 2 e Creating Custom Background Images e Configuring Wideband Codec page 9 6 e Configuring the Idle Display page 9 7 e Automatically Disabling the Cisco Unified IP Phone Display page 9 7 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server You can obtain a copy of the Ringlist xml and List xml files from the system using the following admin command line interface CLI file commands for exact syntax refer to the Command Line Interface Reference Guide for Cisco Unified Communications Solutions e admin file file list file view file search file get file dump file tail file delete
255. l This parameter starts when the time specified in the Park Monitoring Reversion Timer service parameter has expired When the Park Monitoring Forward No Retrieve Timer expires the call is removed from park and forwarded to the specified destination or returned to the parker line Note To set the timers in Cisco Unified Communications Manager administration choose System gt Service Parameters and update the Park Monitoring Reversion Timer Park Monitoring Periodic Reversion Timer and Park Monitoring Forward No Retrieve Timer fields in the Clusterwide Parameters Feature General pane Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 8 24 OL 20861 01 Chapter8 Configuring Features Templates Services and Users Park Monitoring W Setting Park Monitoring Parameters in Directory Number Configuration Window The Directory Number Configuration window in Cisco Unified Communications Manager administration choose Call Routing gt Directory Number contains an area called Park Monitoring where you can configure the three parameters shown in Table 8 3 Table 8 3 Park Monitoring Parameters in Directory Number Configuration Window Field Description Park Monitoring When the parkee is an external party then the call will be forwarded to the Forward No Retrieve __ specified destination in the parker s Park Monitoring Forward No Retrieve
256. l LDAP directory tO stote spi ii information on users you can install and Cisco Unified Communications Manager Pa aga configure Cisco Unified Communications to use your existing LDAP directory refer to the Configuring Corporate Directories section on page 8 27 Note If you want to add both the phone and user to the Cisco Unified Communications Manager database at the same time go to the User Phone Add Configurations chapter in the Cisco Unified Communications Manager Administration Guide 10 Associate a user to a user group Refer to the following sections in the Cisco Unified CES Communications Manager Administration Guide Assigns users a common list of roles and permissions that apply to all users in a user group Administrators e End User Configuration Settings section in the can manage user groups roles and permissions to End User Configuration chapter control the level of access and therefore the level of Adding Users to a User Group section in the User security for system users For example you must add G gt a roup Configuration chapter users to the standard Cisco CCM End Users group so users can access Cisco Unified CM User Options 11 Associate a user with a phone optional For more information go to the Associating Devices to Provides users with control over their phone such a End cael PE User ee forwarding calls or adding speed dial numbers or F apte ma S SBEC nifie
257. layed if the country information element IE is not present in the beacon Channels A list of supported channels from the country IE Power Constraint The amount of power by which the maximum transmit power should be reduced from the regulatory domain s limit Power Limit Maximum transmit power in dBm permitted for that channel Channel Utilization The percentage of time normalized to 255 in which the AP sensed the medium was busy as indicated by the physical or virtual carrier sense CS mechanism Station Count Data rates required by the AP at which the station must be capable of operating Admission Capacity An unsigned integer that specifies the remaining amount of medium time available through explicit admission control in units of 32 us s If the value is 0 the AP does not support this information element and the capacity is unknown WMM Supported Support for Wi Fi multi media extensions UAPSD Supported Unscheduled Automatic Power Save Delivery is supported by the AP May only be available if WMM is supported This feature is critical to talk time and achieving maximum call density on the wireless IP phone Proxy ARP CCX compliant AP supports responding to IP ARP requests on behalf of the associated station This feature is critical to standby time on the wireless IP phone CCX Version Version of CCX if the AP is CCX compliant Viewing Model Infor
258. lf duplex e 10 Full 10 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the SW Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to the PC Port Configuration option and then press the Select softkey 3 Scroll to the setting that you want and then press the Select key To configure the setting on multiple phones simultaneously enable the Remote Port Configuration in the Enterprise Phone Configuration System gt Enterprise Phone Configuration Note Ifthe ports are configured for Remote Port Configuration in Unified CM the data cannot be changed on the phone Related Topics Displaying a Setup Menu page 7 2 Unlocking and Locking Options page 7 3 WLAN Setup Menu page 7 7 IPv4 Setup Menu Options page 7 10 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter7 Configuring Settings on the Cisco Unified IP Phone WLAN Setup Menu W WLAN Setup Menu The WLAN Setup menu provides options for viewing and making a variety of network settings Table 7 2 describes these options and where applicable explains how to change them gt Note You can configure the WLAN settings only on the Ci
259. lt Off IPv4 Setup In the IPv4 Setup configuration submenu you can do the Scroll to IPv4 Setup and press the following Select button e Enable or disable the phone to use the IP address that is assign by the DHCP server e Manually set the IP Address Subnet Mask Default Routers DNS Server and Alternate TFTP servers For more information on the IPv4 address fields refer to Table 7 3 MAC Address Unique Media Access Control MAC address of the Display only Cannot configure phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 a 77 Chapter7 Configuring Settings on the Cisco Unified IP Phone W WLAN Setup Menu Table 7 2 WLAN Setup Menu Options continued Option Description To Change Domain Name Name of the Domain Name System DNS domain in 1 Set the DHCP Enabled option to which the phone resides No 2 Scroll to the Domain Name option press the Select key and then enter a new domain name 3 Press the Apply softkey SSID Specifies the Service Set Identifier a unique identifier for 1 Scroll to the SSID option press accessing wireless access points the Select softkey and then enter a SSID 2 Press the Apply softkey Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 78 OL 20861 01 Chapter7 Configuring Settings on the Cisco Unified
260. ly e The phone is powered down the power supply is disconnected In this case the switch port on the phone can become disabled and the following message will appear in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configured Phone call cannot be established The phone does not have a DHCP IP address is unable to register to Cisco Unified Communications Manager and shows a Configuring IP or Registering message Verify the following 1 The Ethernet cable is attached 2 The Cisco CallManager service is running on the Cisco Unified Communications Manager server 3 Both phones are registered to the same Cisco Unified Communications Manager 4 Audio server debug and capture logs are enabled for both phones If needed enable Java debug Video transmitted by the camera is too The lighting conditions within the camera s field of view affect the brightness of dark the video e Adjust the View Area for your camera Try moving the location of the camera and check if the brightness improves e Adjust the camera brightness setting See Adjusting the Brightness Setting section on page 5 3 for instructions on how to adjust the bright
261. mation Status and Statistics on the Cisco Unified IP Phone OL 20861 01 E a Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone including e Device information e Network setup information e Network statistics e Device logs e Streaming statistics This chapter describes the information that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phone Chapter 12 Troubleshooting and Maintenance This chapter includes these topics e Accessing the Web Page for a Phone page 11 2 e Enabling and Disabling Web Page Access page 11 3 e Device Information page 11 4 e Network Setup page 11 5 e Network Statistics page 11 8 e Device Logs page 11 11 e Streaming Statistics page 11 11 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E Chapter11 Monitoring the Cisco Unified IP Phone Remotely HZ Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page
262. mation about the latest voice stream follow these steps Procedure Press the Applications button Select Administrator Settings Select Status Select Call Statistics The Call Statistics screen displays these items Table 10 5 Call Statistics Items for the Cisco Unified Phone Item Description Revr Codec Type of voice stream received RTP streaming audio from codec G 729 G 722 G 711 u law G 711 A law and iLBC Sender Codec Type of voice stream transmitted RTP streaming audio from codec G 729 G 722 G 711 u law G 711 A law and iLBC Revr Size Size of voice packets in milliseconds in the receiving voice stream RTP streaming audio Sender Size Size of voice packets in milliseconds in the transmitting voice stream Revr Packets Number of RTP voice packets received since voice stream was opened Note This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold Sender Packets Number of RTP voice packets transmitted since voice stream was opened Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 10 Cisco Unified IP
263. mation section on the right pane of the Phone Configuration window and choose the appropriate expansion module or none for the Module 1 Module 2 and Module 3 fields in this order For the Module Load Name enter the custom software for the appropriate expansion module if applicable The value that you enter overrides the default value for the current model Ensure the firmware load matches the module load If the Module Load Name is left blank the default load the load bundled with the phone load is installed For the number of supported KEMs per phone model refer to Table 4 1 on page 4 1 Make sure the Side USB Port parameter is enabled E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Key Expansion Module Settings onthe Phone W Note Step 5 Step 6 If the Side USB Port is disabled the KEM will not work Be sure to select the phone button template in the Device Information portion of the Phone Configuration window that has been configured to make full use of the KEM s attached to the phone Click Save Key Expansion Module Settings on the Phone Once you have installed one or more KEMs on the phone and have configured them in Cisco Unified Communications Manager Administration the KEMs are automatically recognized by the Cisco Unified IP Phone
264. mes out if 802 1X is not configured on the switch Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 10 2 Status Messages on the Cisco Unified IP Phone continued Message Description Possible Explanation and Action Trust List update failed Updating CTL and ITL files Phone has CTL and ITL files installed and it failed to update failed the new CTL and ITL files Possible reasons for failure e Network failure e TFTP server was down e The new security token used to sign CTL file and the TFTP certificate used to sign ITL file are introduced but are not available in the current CTL and ITL files in the phone e Internal phone failure Possible solutions e Check the network connectivity e Check if the TFTP server is active and functioning normally e If the Transactional Vsam Services TVS server is supported on Cisco Unified CM check if the TVS server is active and functioning normally e Verify if the security token and the TFTP server are valid Manually delete the CTL and ITL files if all the above solutions fail and reset the phone Trust List updated The CTL file the ITL file or None This message is informational only both files are updated For more information about the Trust List refer to Cisco
265. ministration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter6 Understanding the VolP Wireless Network Understanding WLAN Standards and Technologies W Hungary HU Peru PE Venezuela VE Iceland IS Philippines PH Vietnam VN Radio Frequency Ranges WLAN communications use the following radio frequency RF ranges e 2 4 GHz Many devices that utilize 2 4 GHz can potentially interfere with the 802 11b g connection An interferer can produce a Denial of Service DoS scenario possibly preventing successful 802 11 transmissions e 5 GHz Divided into several sections called Unlicensed National Information Infrastructure UNII bands and has four channels each The channels are spaced at 20 MHz to provide non overlapping channels and more channels than with 2 4 GHz 802 11 Data Rates Tx Power Ranges and Decibel Tolerances Table 6 2 lists the Tx power capacities data rates ranges in feet and meters and decibels tolerated by the receiver by 801 11 standard Table 6 2 Tx Power Data Rates Ranges and Decibels by Standard Standard Maximum Tx Power Data Rate Range Receiver Sensitivity 802 11a 16 dBm 6 Mbps 604 ft 184 m 91 dBm 9 Mbps 604 ft 184 m 90 dBm 12 Mbps 551 ft 168 m 88 dBm 18 Mbps 545 ft 166 m 86 dBm 24 Mbps 512 ft 156 m 82 dBm 36 Mbps 420 ft 128 m 80 dBm 48 Mbps 322 ft 98 m 77 dBm 54 Mbps 289
266. mode either perform a Ctrl C Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 CHAPTER Setting Up the Cisco Unified Video Camera The Cisco Unified IP Phone 9951 and 9971 supports the add on accessory Cisco Unified Video Camera The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point to point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached If a phone does not have a Cisco Unified Video Camera attached it can only receive one way video This chapter contains the following information e Configuring the Cisco Unified Video Camera page 5 1 e Attaching the Cisco Unified Video Camera page 5 2 e Adjusting the Camera Settings page 5 2 e Post Installation Steps page 5 4 e Using the Cisco Unified Video Camera page 5 4 Configuring the Cisco Unified Video Camera amp To configure the Cisco Unified Video Camera you must perform the following configuration steps in Cisco Unified Communications Manager administration Note Step 1 The parameters described in the following procedure can be enabled on either the Phone Configuration window Device gt Phone the Enterprise Phone Configuration window System gt Enterprise Phone Configuration or the Common Phone Profile window Device gt Device Settings gt Common Phone Profile Be sure to also check
267. more rapidly between resetting an existing load to Inactive status and installing the new load When the download is complete the icon changes to indicate the completed status and a check mark displays for a successful download and an X displays for a failed download If possible the rest of the loads continue to download Last Upgrade Date of the most recent firmware upgrade Display only Cannot configure Active Server IP address of the server to which the phone is registered Display only Cannot configure Stand by Server IP address of the standby server Display only Cannot configure Status Menu To display the Status menu press Applications button B and then select Administrator Settings gt Status To exit the Status menu press the Exit softkey The Status menu includes theses options which provide information about the phone and its operation e Status Messages Displays the Status Messages screen which shows a log of important system messages For more information see the Status Messages Screen section on page 10 3 e Ethernet Statistics Displays the Ethernet Statistics screen which shows Ethernet traffic statistics For more information see the Ethernet Statistics Screen section on page 10 7 e WLAN Statistics Displays the WLAN Statistics screen if applicable For more information see the WLAN Statistics Screen section on page 10 9 e Call Statistics Displays cou
268. n 12 17 Cleaning the Cisco Unified IP Phone 12 17 Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 1 Giving Users Access to the User Options Web Pages A 1 How Users Subscribe to Services and Configure Phone Features A 2 How Users Access a Voice Messaging System A 2 How Users Configure Personal Directory Entries A 3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A 3 Supporting International Users B 1 Installing the Cisco Unified Communications Manager Locale Installer B 1 Support for International Call Logging B 1 Technical Specifications C 1 Physical and Operating Environment Specifications C 1 Cable Specifications C 2 Network and Computer Port Pinouts 2 Basic Phone Administration Steps D 1 Example User Information for these Procedures D 1 Adding a User to Cisco Unified Communications Manager D 2 Adding a User From an External LDAP Directory D 2 Adding a User Directly to Cisco Unified Communications Manager D 2 Configuring the Phone D 3 OL 20861 01 Contents W Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E Contents Performing Final End User Configuration Steps D 6 appenbix E Installing the Wall Mount for the Cisco Unified IP Phone E 1 Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 E 1 Before You Begin E 2 Ins
269. n in this case press the Unmute Video softkey gis To turn the Auto Transmit setting on or off follow these steps Procedure On the Cisco Unified IP Phone press the Applications button B Select Accessories I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter5 Setting Up the Cisco Unified Video Camera W Post Installation Steps Step3 Highlight Cisco Unified Camera Step4 Press the Set up softkey Step5 Press the Turn On or Turn Off softkey Post Installation Steps After installing the Cisco Unified Video Camera perform the following checks 1 Wait till the camera ready message appears amp Note The camera may need to upgrade after installation This may take a few minutes before the camera is operational 2 Press the Video Preview softkey to check the picture quality Ifthe video preview image looks too blue try increasing the camera Brightness setting Ifthe background looks washed out try decreasing the camera Brightness setting amp Note For information about adjusting camera settings on the phone see the Cisco Unified Video Camera Quick Start Guide at this location http www cisco com en US products ps 10655 products_user_guide_list htm 3 Move the phone camera to a position where there are no bright lights in the field of view 4 Move the phone camera so that the user is ill
270. n of an IP phone remotely loss of packets can occur if one port is slower than the other The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports which eliminates packet loss When automatic port synchronization is enabled it is recommended that both ports be configured for autonegotiate If one port is enabled for autonegotiate and the other is at a fixed speed the phone synchronizes to the fixed port speed Note If both the ports are configured for fixed speed the Automatic Port Synchronization feature is ineffective Note The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802 3AF Power of Ethernet PoE switches Switches that support only Cisco Inline Power are not compatible Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM if the phone is powered by PoE To configure the parameter in the Cisco Unified CM Administration application choose Device gt Phone select the appropriate IP phones and scroll to the Product Specific Configuration Layout pane To configure the setting on multiple phones simultaneously enable Automatic Port Synchronization in the Enterprise Phone Configuration System gt Enterprise Phone Configuration Barge Allows a user to join a non private call on a shared phone line Barge features adds a us
271. n the network e The current VLANs might be configured on an IP subnet basis However additional IP addresses might not be available to assign the phone to the same subnet as other devices connected to the same port e Data traffic present on the VLAN supporting phones might reduce the quality of Voice over IP traffic e Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port that the phone is connected to would be configured to have separate VLANs for carrying Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone W e Voice traffic to and from the IP phone auxiliary VLAN on the Cisco Catalyst 6000 series for example e Data traffic to and from the PC connected to the switch through the Computer access Port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access switch information at this URL
272. naling messages that are sent between the device and the Cisco Unified CM server are encrypted Related Topics e Identifying Secure Encrypted Phone Calls page 1 19 e Security Restrictions page 1 23 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 1 18 OL 20861 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones W Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile which defines whether the phone is nonsecure authenticated or encrypted For information about configuring the security profile and applying the profile to the phone refer to Cisco Unified Communications Manager Security Guide To view the security mode that is set for the phone look at the Security Mode setting in the Security Configuration menu For more information see the Security Setup Menu section on page 7 13 Related Topics e Identifying Secure Encrypted Phone Calls page 1 19 e Security Restrictions page 1 23 Identifying Secure Encrypted Phone Calls amp When security is implemented for a phone you can identify secure phone calls by icons on the phone screen You can also determine if the connected phone is secure and protected if a security tone plays at the beginning of the call In a secure call all
273. nalog wideband headsets to the Cisco Unified IP Phone Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Describes how to connect and configure supported Key Expansion Modules for the Cisco Unified IP Phone Chapter 5 Setting Up the Cisco Unified Video Camera Describes how to configure the Cisco Unified Video Camera and add it to the Cisco Unified IP Phone Cisco Unified IP Phone 9951 and 9971 only Chapter 6 Understanding the VoIP Wireless Network Provides an overview and describes the setup of the wireless local area network WLAN which the Cisco Unified IP Phone 9971 supports Chapter 7 Configuring Settings on the Cisco Unified IP Phone Describes how to configure network settings verify status and make global changes to the Cisco Unified IP Phone Chapter 8 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 9 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds and the phone idle display at your site Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Explains how to view model information status messages network statist
274. nd graphics on the phone The Cisco Unified IP Phone manages each service as a separate application Examples of services include local movie times stock quotes and weather reports Before a user can access any service Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Adding Users to Cisco Unified Communications Manager W e You must use Cisco Unified Communications Manager Administration to configure services that are not present by default e The user must subscribe to services using the Cisco Unified Communications Manager User Options application This web based application provides a graphical user interface GUI for limited end user configuration of IP Phone applications However a user cannot subscribe to any service that you configure as an enterprise subscription Before you set up services gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network This is not applicable for the default services provided by Cisco To set up these services choose Device gt Device Settings gt Phone Services from Cisco Unified Communications Manager Administration Refer to Cisco Unified IP Phone Services Configuration chapter in the Cisco Unified Communications Manager Administration Guide and to the
275. nd 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 g eis Chapter6 Understanding the VolP Wireless Network Hs Configuring Wireless LAN amp Note Voice over the Wireless LAN VoWLAN via Outdoor MESH technology Cisco 1500 series is not supported in the Cisco Unified IP Phone 9971 Third party access points are not supported since there is no interoperability testing with these access points However if the access point supports the key features and follows the standards the Cisco Unified Wireless IP Phone will be compliant Wi Fi compliant APs that are manufactured by third party vendors will support the Cisco Unified Wireless IP Phone 9971 but might not support key features such as Wi Fi MultiMedia WMM Unscheduled Auto Power Save Delivery U APSD Traffic Specification TSPEC QoS Basic Service Set QBSS Dynamic Transmit Power Control DTPC or proxy ARP Supported Antennas Some Cisco Access Points require or allow external antennas Refer to the following URL for the list of supported antennas and how these external antennas should be mounted http www cisco com en US prod collateral wireless ps7 183 ps469 product_data_sheet09186a008008 883b html Note The Cisco Aironet Series 1130 and 1140 access points must be mounted on the ceiling because they have omni directional antennas Configuring Wireless LAN Ensure that the Wi Fi coverage in the location
276. nel and Domain Relationships wy APs transmit and receive RF signals over channels within the 2 4 GHz or 5 GHz frequency band To provide a stable wireless environment and reduce channel interference you must specify non overlapping channels for each AP The recommended channels for 802 11b and 802 11g in North America are 1 6 and 11 Note In a non controller based wireless network it is recommended that you statically configure channels for each AP If your wireless network uses a controller use the Auto RF feature with minimal voice disruption For more information about APs see the VoIP WLAN Configuration section on page 6 15 For more information about AP channel and domain relationships see Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide WLANs and Roaming The Cisco Unified IP Phone 9971 supports Cisco Centralized Key Management CCKM a centralized key management protocol and provides a cache of session credentials on the wireless domain server WDS APs must register to the WDS for fast roaming to work CCKM is also supported on the Cisco Unified Wireless LAN Controller alone The Cisco Unified IP Phone 9971 supports CCKM with 802 1x WEP or WPA TKIP only CCKM is not supported with WPA2 or WPA AES For details about CCKM refer to the Cisco Fast Secure Roaming Application Note at http www cisco com en US products hw wireless ps4570 prod_technical_reference09186a00801c522 3 html Relat
277. ness Poor video quality grainy video When the resolution of the received video is grainy the user may perceive that the video quality is poor However this will not cause video distortion or artifacts e Check the Cisco Unified Communications Manager bandwidth settings under Region settings e Check the Receiver Resolution in video statistics This may be an issue if the Cisco Unified CM bandwidth setting limits the resolution to less than CIF 352x288 Try increasing the bandwidth to at least 275 kbps Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 12 12 OL 20861 01 Chapter12 Troubleshooting and Maintenance General Troubleshooting Tips W Table 12 2 Cisco Unified IP Phone Troubleshooting continued Summary Explanation Blocky or distorted video Blocky or distorted video is generally a symptom of a degraded network It is also caused by endpoints that do not closely adhere to video transmission standards If the network is degraded navigate to AdminSettings gt Status gt CallStatistics gt Video gt Video statistics and check the following e Rcvr Lost Packets e Rcevr Discarded e Avg Jitter e Max Jitter No Video or black video screen The video is black and no picture appears on the screen e Verify that video is enabled in the Cisco Unified CM e Cisco Unified IP Phone 8961 9951 and 9971 phones do not display videos
278. nfiguration Table 6 4 Authentication and Encryption Schemes Cisco Unified IP Phone Cisco AP Configuration Configuration Key Common Authentication Management Encryption Authentication Open None Open Open Static WEP WEP Open WEP Shared key Static WEP WEP Shared WEP LEAP Optional CCKM WEP LEAP or Auto AKM 802 1x LEAP WPA with TKIP LEAP or Auto AKM WPA Optional CCKM LEAP WPA2 AES LEAP or Auto AKM WPA2 EAP FAST Optional CCKM WEP EAP FAST 802 1x EAP FAST with WPA WPA TKIP EAP FAST Optional CCKM EAP FAST with WPA2 WPA2 AES EAP FAST WPA PSK WPA PSK TKIP Auto AKM WPA2 PSK WAP2 PSK AES Auto AKM For additional information about Cisco WLAN Security refer to http www cisco com en US products hw wireless ps430 prod_brochure09 1 86a00801f7d0b html For more information about configuring authentication and encryption schemes on APs refer to the Cisco Aironet Configuration Guide for your model and release under the following URL http www cisco com cisco web psa configure html mode prod amp level0 278875243 Related Topics e Interacting with Cisco Unified Wireless APs page 6 8 e Authentication Methods page 6 11 e Encryption Methods page 6 13 e Interacting with Cisco Unified Communications Manager page 6 11 e Components of the VoIP Wireless Network page 6 8 OL 20861 01 Chapter6 Understanding the VolP Wireless Network VoIP WLAN Configuration W e VoIP
279. nfiguration files which define parameters for eee goa dice Manager connecting to Cisco Unified Communications Manager and other Seen OER ere information for the phone e Resolving Startup Problems page 12 1 11 Contact Cisco Unified CM See the Preparing to Install the Cisco The configuration file defines how the Cisco Unified IP Phone communicates with Cisco Unified CM and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified CM on the list If the security profile of the phone is configured for secure signaling encrypted or authenticated and the Cisco Unified CM is set to secure mode the phone makes a TLS connection Otherwise it makes a nonsecure TCP connection If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manually added to the database and auto registration is enabled in Cisco Unified Communications Manager the phone attempts to auto register itself in the Cisco Unified Communications Manager database Note Autoregistration is disabled when you configure the CTL client In this case the phone must be manually added to the Cisco Unified CM database Unified IP Phone on Your Network chapter See the Troubleshooting and Maintenance chapter Adding Phones to the Cisco Unified Communications Manager Database Befo
280. nfigured for secure calls but this does not mean that the other connected phone is also secured 3 A security tone plays if the call is connected to another secured phone indicating that both ends of the conversation are encrypted and secured If the call is connected to a non secured phone then the secure tone is not played Note Secured calling is supported for conversations between two phones Some features such as conference calling shared lines and Cisco Extension Mobility are not available when secured calling is configured Call Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and also security in the system Table 1 7 provides information about changes to call security levels when using Barge Table 1 7 Call Security Interactions When Using Barge Initiator s Phone Security Level Feature Used Call Security Level Results of Action Non secure Barge Encrypted call Call barged and identified as non secure call Secure Barge Encrypted call Call barged and identified as secure call Table 1 8 provides information about changes to conference security levels depending on the initiator s phone security level the security levels of participants and the availability of secure conference bridges E Cisco
281. ng loudspeakers at very loud volumes or placing the microphone very close to the loudspeaker may result in undesirable echo heard by other parties on your speakerphone calls Although Cisco Systems performs internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors The phone reduces some background noise that is detected by a headset microphone but if you want to further reduce the background noise and improve the overall audio quality use a noise cancelling headset Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of headsets and their proximity to other devices such as mobile cell phones and two way radios some audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See Using External Devices page 3 11 for more information Note In some cases hum may be reduced or eliminated by using a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that th
282. ng times of network congestion calling or called parties receive a fast busy indication The system maintains a small bandwidth reserve so wireless phone clients can roam into a neighboring AP AP even when the AP is at full capacity After reaching the voice bandwidth limit the next call is load balanced to a neighboring AP without affecting the quality of the existing calls on the channel Implementing QoS in the connected Ethernet switch is highly desirable to maintain good voice quality The COS and DSCP values that the Cisco Unified IP Phone sets do not need to be modified The DSCP COS and UP WMM markings correctly for the optimum transmission of video frames Note The Cisco Unified IP Phone 9971 does not support Video CAC however Voice CAC is supported for WLANS Related Topics e Authentication Methods page 6 11 e Interacting with Cisco Unified Communications Manager page 6 11 e VoIP WLAN Configuration page 6 15 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 6 Understanding the VoIP Wireless Network Security for Voice Communications in WLANs W Interacting with Cisco Unified Communications Manager Cisco Unified Communications Manager is the call control component in the network that handles and routes calls for the wireless IP phones Cisco Unified Communications Manager manages the components of
283. nge text is encrypted correctly the AP allows the requesting device to authenticate A device can authenticate only if its WEP key matches the WEP key on the APs Shared key authentication can be less secure than open authentication with WEP because someone can monitor the challenges An intruder can calculate the WEP key by comparing the unencrypted and encrypted challenge text strings Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP FAST Authentication This client server security architecture encrypts EAP transactions within a Transport Level Security TLS tunnel between the AP and the RADIUS server such as the Cisco Access Control Server ACS The TLS tunnel uses Protected Access Credentials PACs for authentication between the client phone and the RADIUS server The server sends an Authority ID AID to the client phone which in turn selects the appropriate PAC The client phone returns a PAC Opaque to the RADIUS server The server decrypts the PAC with its master key Both endpoints now have the PAC key and a TLS tunnel is created EAP FAST supports automatic PAC provisioning but you must enable it on the RADIUS server Note In the Cisco ACS by default the PAC expires in one week If the phone has an expired PAC authentication with the RADIUS server takes longer while the phone gets a new PAC To avoid the PAC provisioning delays set the PAC expiration period to 90 days or longer on t
284. nges to the TFTP Server 2 option A new CTL or ITL file will be downloaded from the new TFTP Server 2 address When the phone looks for its TFTP server it gives prece dence to manually assigned TFTP servers regardless of the protocol If your configuration includes both IPv6 and IPv4 TFTP servers the phone prioritizes the order that it looks for its TFTP server by giving priority to manually assigned IPv6 TFTP servers and IPv4 TFTP servers The phone looks for its TFTP server in the following order 1 Manually assigned IPv6 TFTP servers 2 Manually assigned IPv4 TFTP servers 3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers Note For information about the CTL or ITL file see Cisco Unified Communications Manager Security Guide 1 Unlock the CTL or ITL file if necessary for example if you are changing the administrative domain of the phone If both the CTL and ITL files exist unlock either of the files 2 Unlock network configuration options 3 Enter an IP address for the TFTP Server option 4 Scroll to the TFTP Server 2 option press the Select softkey and then enter a new backup TFTP server IP address If there is no secondary TFTP Server you can use the Delete softkey to clear the field of a previous value 5 Press the Apply softkey and then press Save If you forgot to unlock the CTL or ITL file you can change the TFTP Server 2 address in either file then erase them by pressing th
285. nications Manager Features and Services Guide External Call Control Allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules The route server receives routing requests from Cisco Unified Communications Manager and in turn returns routing directives to Cisco Unified Communications Manager For more information refer to the Cisco Unified Communications Manager Features and Services Guide External Call Control chapter Fast Dial Service Allows a user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information refer to Modifying a Phone Button Template for Personal Address Book or Speed Dials page 8 30 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Table 8 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Hold Reversion Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user Reverting calls are distinguished from incoming calls by a single ring
286. nified Communications Manager 8 5 SIP Chapter4 Setting Up the Cisco Unified IP Color Key Expansion Module HI Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration amp Figure 4 2 Cisco Unified IP Phone with Three KEMs Attached Note Cisco offers two other methods of connecting KEMs to your phone in case you either have a shortage of desk space that prevents you from using the spine connectors as shown in Figure 4 2 or in case you need access to the speaker and microphone ports on the Cisco Unified IP Phone 9951 and 9971 that the KEM spine connector covers up Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration Step 1 Step 2 Step 3 Step 4 To configure the Cisco Unified IP Color Key Expansion Module on the Cisco Unified IP Phone perform the following Procedure In Cisco Unified Communications Manager Administration choose Device gt Phone The Find and List Phones page appears You can search for one or more phones that you want to configure for the Cisco Unified IP Color Key Expansion Module Select and enter your search criteria and click Find The Find and List Phones window appears with a list of phones that match your search criteria Click the IP Phone that you want to configure for the Cisco Unified IP Color Key Expansion Module The Phone Configuration window appears Scroll down to the Expansion Module Infor
287. nified IP Phone on Your Network Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections e Network Requirements page 3 1 e Cisco Unified Communications Manager Configuration page 3 2 Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet the following requirements e Working Voice over IP VoIP Network VoIP configured on your Cisco routers and gateways Cisco Unified Communications Manager installed in your network and configured to handle call processing Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone Components e IP network that supports DHCP or manual assignment of IP address gateway and subnet mask wy Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager e Voice over Wireless LAN Optional for Cisco Unified IP Phone 9971 Cisco Aironet Access Points APs configured to support Voice over WLAN VoWLAN Controllers and switches configured to support VVWLAN Security implemented for authenticating wireless voice devices and users Cisco Unified Communications Manager Configuration The Cisco Unified IP Phone requires Cisco
288. night For example to automatically turn the display on at 7 00 a m 0700 enter 7 00 To turn the display on at 2 00 p m 1400 enter 14 00 If this field is blank the display will automatically turn on at 0 00 The default value is 07 30 Display On Duration Length of time that the display remains on after turning on at the time specified in the Display On Time field Enter the value in this field in the format hours minutes For example to keep the display on for 4 hours and 30 minutes after it turns on automatically enter 4 30 If this field is blank the phone will turn off at the end of the day 0 00 Note If Display On Time is 0 00 and the display on duration is blank or 24 00 the display will remain on continuously The default value is 10 30 Display Idle Timeout Length of time that the phone is idle before the display turns off Applies only when the display was off as scheduled and was turned on by an end user by pressing the Select button on the phone Enter the value in this field in the format hours minutes For example to turn the display off when the phone is idle for 1 hour and 30 minutes after an end user turns the display on enter 1 30 The default value is 1 00 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 CHAPTER 1 Viewing Model Information Status and Statistics on the Ci
289. nly OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP AppendixC Technical Specifications W Cable Specifications amp Note For power information regarding the Cisco Unified IP Key Color Expansion Module see the Power Information section on page 4 2 Cable Specifications e RJ 9 jack 4 conductor for handset and headset connection e RJ 45 jack for the LAN 10 100 1000BaseT connection 10 100 1000 Network port on the Cisco Unified IP Phone 8961 9951 and 9971 e RJ 45 jack for a second 10 100 1000BaseT compliant connection 10 100 1000 Computer port on the Cisco Unified IP Phone 8961 9951 and 9971 e 3 5 mm jack for microphone and speaker connection for Cisco Unified IP Phones 9951 and 9971 only e 48 volt power connector Network and Computer Port Pinouts Although both the network and computer access ports are used for network connectivity they serve different purposes and have different port pinouts e The Network port is the 10 100 1000 SW port on the Cisco Unified IP Phone e The Computer access port is the 10 100 1000 PC port on the Cisco Unified IP Phone Network Port Connector Table C 2 describes the Network port connector pinouts Table C 2 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 BI_DC 6 BI_DB 7 BI_DD 8 BI
290. nly e Network connectivity by Wi Fi Cisco Unified IP Phone 9971 only e 2 USB ports for Cisco Unified IP Phones 9951 and 9971 and one USB port for Cisco Unified IP Phone 8961 A Cisco Unified IP Phone like other network devices must be configured and managed These phones encode G 71la law G 711u law G722 G 729a G 729ab and iLBC and decode G 711a law G 711u law G 722 G 729 G 729a G 729b G 729ab and iLBC This chapter includes the following topics e Understanding the Cisco Unified IP Phone 8961 9951 and 9971 page 1 2 e What Networking Protocols are Used page 1 10 e What Features are Supported on the Cisco Unified IP Phone 8961 9951 and 9971 page 1 13 e Understanding Security Features for Cisco Unified IP Phones page 1 15 e Overview of Configuring and Installing Cisco Unified IP Phones page 1 23 e Terminology Information page 1 30 Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer s documentation of the interfering device OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP Phone HZ Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Figure 1 1 shows the main compon
291. not detected by phone Unplug and then re connect the camera back to the phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 12 14 OL 20861 01 Chapter 12 Troubleshooting and Maintenance Resetting the Cisco Unified IP Phone W Resetting the Cisco Unified IP Phone Performing a reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings Table 12 3 Operation Table 12 3 describes the types of resets you can perform You can reset a phone with any of these operations after the phone has started up Choose the operation that is appropriate for your situation Basic Reset Methods Performing Explanation Reset Settings From the Administrator Settings menu unlock phone options see the Unlocking and Locking Options section on page 7 3 then choose Reset Settings gt All Settings Resets user and network configuration settings to their factory default values and restarts the phone Before you perform a factory reset ensure that the following conditions are met e The phone must be on a DHCP enabled network e A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server The following occurs on the phone when you perform a reset e User configuration settings Resets to default values
292. ns description of 8 12 Programmable Feature Button 1 30 Programmable Line Key PLK 1 30 protected call description 1 20 protected calling description 8 18 Q QRT softkey 8 19 12 16 Quality of Service QoS 6 9 Quality Reporting Tool QRT 8 19 12 16 RADIUS server authentication description 6 12 Real Time Control Protocol See RTCP Real Time Transport Protocol See RTP received signal strength indicator See RSSI redial 8 19 remote port configuration 8 19 reset settings on phone 12 15 resetting Cisco Unified IP phone 12 15 continuously 12 6 intentionally 12 7 RingList xml file format 9 2 ring setting 8 19 RSSI description 6 8 Index W S secure and nonsecure indication tone 8 20 secure conference 8 21 description 1 19 establishing 1 19 identifying 1 19 restrictions 1 20 1 21 security restrictions 1 21 Secure SRST 1 18 securing the phone with a cable lock 3 20 security AES encryption 6 13 CAPF Certificate Authority Proxy Function 1 18 device authentication 1 17 encrypted configuration file 1 18 file authentication 1 17 image authentication 1 17 media encryption 1 17 open authentication 6 11 phone hardening 1 18 RADIUS server authentication 6 12 security profiles 1 18 1 19 shared key authentication 6 12 signaling authentication 1 17 signaling encryption 1 18 static WEP encryption 6 13 TKIP encryption 6 13 WLAN overview 6 11 WPA authentication 6 12 Security Configuration menu on Settings menu
293. ns Manager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent Number of times the RTCP Sender Report have been sent Sender Report Time Sent Internal time stamp indication when the last RTCP Sender Report was sent Revr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection Defined as the number of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 11 HI Streaming Statistics Table 11 5 Streaming Statistics Area Items
294. nt Session Control Reroutes a enterprise originated call to a users mobile phone to the enterprise number The call only rings the user s mobile but not his her desk phone When the call is answered on the mobile phone the desk phone displays a Remote in Use message During these calls a user can use the various features of the mobile phone For more information go to the Cisco Unified Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide Line select If this feature is disabled default then the ringing line is selected When enabled the primary line is picked up even if a call is ringing on another line The User must manually select the other line This feature can also be enabled or disabled for Extension Mobility Note For more information refer to the option Always use prime line in the following chapters of Cisco Unified Communications Manager Administration Guide e Device Profile Configuration e Common Phone Profile Configuration e Cisco Unified IP Phone Services Configuration Line select for voice messages When disabled default pressing the Messages button selects the line that has a voice message If more than one line has voice mail then the first available line is selected When enabled the primary line is always used to retrieve voice messages This feature can also be enabled or disabled for Extension Mobility
295. nteracts with Cisco Unified Communications Manager 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone 2 3 Power Guidelines 2 4 Power Outage 2 4 Reducing Power Consumption on the Phone 2 4 Power Negotiation over LLDP 2 5 Obtaining Additional Information About Power 2 5 Understanding Phone Configuration Files 2 6 Understanding the Phone Startup Process 2 7 Adding Phones to the Cisco Unified Communications Manager Database 2 9 Adding Phones with Auto Registration 2 10 Adding Phones with Auto Registration and TAPS 2 11 2 2 Adding Phones with Cisco Unified Communications Manager Administration Adding Phones Using BAT Phone Template 2 12 Determining the MAC Address for a Cisco Unified IP Phone 2 13 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 1 Network Requirements 3 1 Cisco Unified Communications Manager Configuration 3 2 Understanding the Cisco Unified IP Phone Components 3 2 Network and Computer Ports 3 3 Handset Rest 3 3 Speakerphone 3 4 Accessory Support on the Cisco Unified IP Phone 8961 9951 and 9971 USB Port Data Information 3 5 External Speakers and Microphone 3 5 Headsets 3 5 Audio Quality Subjective to the User 3 6 Wired Headsets 3 6 USB Headsets 3 6 Analog Headsets 3 7 Wireless Headsets 3 8 3 4 2 12 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 0
296. nters and statistics for the current call For more information see the Call Statistics Screen section on page 10 11 For information about video statistics see Video Statistics Screen section on page 10 13 e Current Access Point Displays the Current Access Point screen if applicable For more information see the Current Access Point Screen section on page 10 15 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 10 2 OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Messages Screen Status Menu W The Status Messages screen displays the 30 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 10 2 describes the status messages that might appear This table also includes actions you can take to address errors To display the Status Messages screen follow these steps Procedure Step 1 Step 2 Step 3 Step 4 Press Applications button Select Administrator Settings Select Status Select Status Messages To remove current status messages press the Clear List softkey To exit the Status Messages screen press the Exit softkey Table 10 2 Message Description Status Messages on the Cisco Unified IP Phone Possible Explanation and Action CFG TFTP S
297. ntication you can continue to use the voice VLAN Disabled lIf the switch does not support multi domain authentication disable the Voice VLAN and consider assigning the port to the native VLAN See the Ethernet Setup Menu section on page 7 4 for more information Enter MD5 Shared Secret If you disable 802 1X authentication or perform a factory reset on the phone the previously configured MD5 shared secret is deleted See the 802 1X Authentication and Transaction Status section on page 7 15 for more information Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption When barge fails in this case a reorder tone fast busy tone plays on the phone on which the user initiated the barge If the initiator phone is configured for encryption the barge initiator can barge into a nonsecure call from the encrypted phone After the barge occurs Cisco Unified Communications Manager classifies the call as nonsecure If the initiator phone is configured for encryption the barge initiator can barge into an encrypted call and the phone indicates that the call is encrypted Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service For information and a checklist f
298. o TFTP chapter in the Cisco Unified Communications Manager System Guide Note If you cannot use option 150 you may try using DHCP option 66 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Table 1 4 Networking Protocol Purpose What Networking Protocols are Used Supported Networking Protocols on the Cisco Unified IP Phone continued Usage Notes Hypertext Transfer Protocol HTTP HTTP is the standard way of transferring information and moving documents across the Internet and the web Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes Hypertext Transfer Protocol Secure HTTPS Hypertext Transfer Protocol Secure HTTPS is a combination of the Hypertext Transfer Protocol with the SSL TLS protocol to provide encryption and secure identification of servers Web applications with both HTTP and HTTPS support have two URLs configured Cisco Unified IP Phones that support HTTPS choose the HTTPS URL IEEE 802 1X The IEEE 802 1X standard defines a client server based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports Until the client is authenticated 802 1X access control allows only Extensible Authentication Protocol over LAN
299. o switch The current PC and switch port CDP values are shown on the Settings menu LLDP MED SW Port Indicates whether Link Layer Discovery Protocol Media Endpoint Discovery LLDP MED is enabled on the switch port LLDP PC Port Indicates whether Link Layer Discovery Protocol LLDP is enabled on the PC port LLDP Power Priority Advertises the phone s power priority to the switch enabling the switch to appropriately provide power to the phones Settings include e Unknown Default e Low e High e Critical LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management Network Statistics The following network statistics hyperlinks on a phone s web page provide information about network traffic on the phone To display a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 11 2 e Ethernet Information Displays information about Ethernet traffic Table 11 3 describes the items in this area e Access area Displays information about network traffic to and from the PC port on the phone Table 11 4 describes the items in this area e Network area Displays information about network traffic to and from the network port on the phone Table 11 4 describes the items in this area Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 11 8 OL 20
300. o the Cisco Extension Mobility service on that phone Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers For more information go to the Cisco Extention Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Cisco Extension Mobility Change PIN Enables a user to change the PIN from a Cisco Unified IP Phone The PIN can be changed by e Using the ChangePIN softkey on the Extension Mobility logout screen e Configuring the Change Credential IP Phone Service on the phone e For more information go to the Cisco Extension Mobility chapter in the Cisco Unified Communications Manager Features and Services Guide e For changing the PIN by change credential service see Configuring the Change Credential IP Phone Service section in the Cisco Unified Communications Manager Administration Cisco Extension Mobility Cross Cluster Enables a user configured in one cluster to log into a Cisco Unifi
301. ocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RTP packet size in milliseconds for the transmitted stream Sender Reports Received Number of times RTCP Sender Reports have been received Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Monitoring the Cisco Unified IP Phone Remotely OL 20861 01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 11 5 Streaming Statistics Area Items continued Item Description Sender Report Time Last time at which an RTCP Sender Report was received Received Revr Size RTP packet size in milliseconds for the received stream Revr Discarded RTP packets received from network but discarded from jitter buffers Revr Reports Received Number of times RTCP Receiver Reports have been received Revr Report Time Received Last time at which an RTCP Receiver Report was received Voice Quality Metrics Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding three second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech
302. ody next to the PC port Figure E 5 Figure E 5 Attaching the Cables Phone bracket Network port Wall bracket gt n Handset port DN AC adapter port optional power S cable Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E6 OL 20861 01 Appendix E _ Installing the Wall Mount for the Cisco Unified IP Phone Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 W Step5 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the bracket are positioned in one of the cable access openings in the bottom of the bracket The phone and wall brackets openings together form circular openings with room for one cable per opening Figure E 6 Step6 Use the locking key to lock the phone to the wall bracket Figure E 6 Attaching the Phone to the Wall Bracket 206802 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 Appendix E Installing the Wall Mount for the Cisco Unified IP Phone
303. ollowing requirements for proper display on the Cisco Unified IP Phone e Full size image 640 pixels width X 480 pixels height e Thumbnail image 123 pixels width X 111 pixels height je Tip If you are using a graphics program that supports a posterize feature for grayscale set the number of tonal levels per channel to 16 and the image will posterize to 16 shades of grayscale Configuring a Custom Background Image To create custom background images for the Cisco Unified IP Phone follow these steps Procedure Step 1 Create two PNG files for each image a full size version and a thumbnail version Ensure the PNG files comply with the format guidelines that are listed in the PNG File Requirements for Custom Background Images section on page 9 5 Step2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager Desktops 640x480x24 S Note The file name and subdirectory parameters are case sensitive Be sure to use the forward slash 7 when you specify the subdirectory path To upload the files choose Software Upgrades gt Upload TFTP Server File in Cisco Unified Communications Operating System Administration For more information see the Software Upgrades chapter in Cisco Unified Communications Operating System Administration Guide amp Note If the folder does not exist the folder gets created and the files
304. omponents The Cisco Unified IP Phone includes these components on the phone or as accessories for the phone e Network and Computer Ports page 3 3 e Handset Rest page 3 3 e Speakerphone page 3 4 e Accessory Support on the Cisco Unified IP Phone 8961 9951 and 9971 page 3 4 e USB Port Data Information page 3 5 e External Speakers and Microphone page 3 5 e Headsets page 3 5 e Using External Devices page 3 11 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 3 2 OL 20861 01 Chapter3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components i Network and Computer Ports The back of the Cisco Unified IP Phone includes these ports e Network port e Computer port Each port supports 10 100 1000 Mbps half or full duplex except for full duplex only for 1000 Mbps connections to external devices You can use either Category 3 or 5 cabling for 10 Mbps connections but you must use Category 5 5e for 100 and 1000 Mbps connections Use the SW network port to connect the phone to the network You must use a straight through cable on this port The phone can also obtain inline power from a switch over this connection See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 for details Use the Computer port to connect a network device such as a computer to the phone You must use a s
305. on Guide Related Topics e Adding Phones with Auto Registration and TAPS page 2 11 e Adding Phones with Cisco Unified Communications Manager Administration page 2 12 e Adding Phones Using BAT Phone Template page 2 12 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database i Adding Phones with Auto Registration and TAPS Note You can add phones with auto registration and TAPS the Tool for Auto Registered Phones Support without first gathering MAC addresses from phones TAPS works with the Bulk Administration Tool BAT to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones Cisco recommends you use auto registration and TAPS to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones Using BAT Phone Template section on page 2 12 To implement TAPS you or the end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and other settings and the phone will be
306. on for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 8961 9951 and 9971 Table 1 10 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 8961 9951 and 9971 The list presents a suggested order to guide you through the phone installation Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Table 1 10 Installation Checklist for the Cisco Unified IP Phone 8961 9951 and 9971 Task Purpose For More Information 1 Choose the power source for the phone See the Providing Power to the Cisco e Power over Ethernet PoE Unified IP Phone section on page 2 3 e External power supply Determines how the phone receives power Note The Cisco Unified IP Phone 9971 when being used in a WLAN environment requires an external power supply 2 Assemble the phone adjust phone placement and connect the See the Installing the Cisco Unified IP network cable If you are using the Cisco Unified IP Phone 9971 Phone section on page 3 11 in a WLAN environment refer to Task 5 See the Connecting the Footstand section Locates and installs the phone in the network on page 3 19 3 Monitor the phone startup process See the Verifying the Phone Startup Adds primary and secondary directory numbers and features
307. on next to the Back to User Related link in the upper right corner of the screen I Proceed to Performing Final End User Configuration Steps page D 6 Performing Final End User Configuration Steps Step 1 Step 2 Step 3 Step 4 Step 5 If you are not already on the End User Configuration page choose User Management gt End User to perform some final configuration tasks Use the Search fields and the Find button to locate the user i e John Doe then click on the user ID to get to the End User Configuration window for the user In the End User configuration window do the following Procedure In the Directory Number Associations pane of the screen set the primary extension from the drop down list In the Mobility Information pane check the Enable Mobility box In the Permissions Information pane use the User Group buttons to add this user to any user groups For example you may want to add the user to a group that has been defined as a Standard CCM End User Group To view all configured user groups choose User Management gt User Group In the Extension Mobility pane check the Enable Extension Mobility Cross Cluster box if the user is allowed for Extension Mobility Cross Cluster service Click Save Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 APPENDIX E Installing the Wall Mount for the Cisco Unifie
308. ones gt Phone Template Click Add New Choose a Phone Type and click Next Enter the details of phone specific parameters like Device Pool Phone Button Template Device Security Profile and so on Click Save From Cisco Unified Communications Manager choose Device gt Phone gt Add New to add a phone using an existing BAT phone template Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address for a Cisco Unified IP Phone W For more information about using BAT refer to the Cisco Unified Communications Manager Bulk Administration Guide For more information about creating of BAT Phone Templates see the Cisco Unified Communications Manager Bulk Administration Guide Phone Template Related Topics e Adding Phones with Auto Registration page 2 10 e Adding Phones with Auto Registration and TAPS page 2 11 e Adding Phones with Cisco Unified Communications Manager Administration page 2 12 Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You can determine a phone s MAC address in these ways e From the phone press the Applications button and choose Phone Information and look at the MAC Address field e Look at the MA
309. onfiguration window of Cisco Unified Communications Manager Administration The MAC address uniquely identifies the phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process W Understanding the Phone Startup Process When connecting to the VoIP network the Cisco Unified IP Phone 8961 9951 and 9971 go through a standard startup process that is described in Table 2 3 Depending on your specific network configuration not all of these steps may occur on your Cisco Unified IP Phone Table 2 3 Cisco Unified IP Phone Startup Process Task Purpose Related Topics 1 Obtain power from the switch e Adding Phones to the Cisco Unified Communications Manager If a phone is not using external power the switch provides in line power Database page 2 9 through the Ethernet cable attached to the phone e Resolving Startup Problems page 12 1 2 For a Cisco Unified IP Phone 9971 in a wireless LAN only Scanning Interacting with Cisco Unified for an access point Wireless APs page 6 8 The Cisco Unified IP Phone scans the RF coverage area with its radio The phone searches its network profiles and scans for access points that have a matching SSID and authentication type The phone associates with the access point with the highest
310. onfigure the setting on multiple phones simultaneously configure the Remote Port Configuration in the Enterprise Phone Configuration System gt Enterprise Phone Configuration Ring Tone Setting Identifies ring type used for a line when a phone has another active call For more information refer to e Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter e Creating Custom Phone Rings section on page 9 2 Ringtone Users can customize how their phone indicates an For more information go to the Custom incoming call and a new voice mail message Phone Rings chapter in the Cisco Unified Communications Manager Features and Services Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 SEN Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Secure and Nonsecure When a phone is configured as secure encrypted and trusted in Unified CM it can be given a protected status After that if desired the protected phone can be configured to play an indication tone at the beginning of a call Indication Tone Configuration circumstances True pauses
311. or Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings Users change the setting to on or off For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Missed Call History Allows a user to specify whether missed calls will be logged in the missed calls history for a given line appearance For more information refer to the Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Feature Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Description Mobile Connect Enables users to manage business calls using a single phone number and pick up in progress calls on the desktop phone and a remote device such as a mobile phone Users can restrict the group of callers according to phone number and time of day Also see the Session Handoff entry in this table For more information go to the Cisco Unified Mobility chapter
312. or setting up and configuring a Cisco IP telephony network go to the System Configuration Overview chapter in Cisco Unified Communications Manager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP Phone W Overview of Configuring and Installing Cisco Unified IP Phones The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network e Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 24 e Installing Cisco Unified IP Phones page 1 28 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database you can use e Auto registration e Cisco Unified Communications Manager Administration e Bulk Administration Tool BAT e BAT and the Tool for Auto Registered Phones Support TAPS For more information about these choices see the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 For general information about configuring phones in Cisco Unified Communications Manager refer to the following documentation e Cisco Unified IP Phones Cisco
313. oring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee This parked call can be retrieved using the same call bubble on the parker s phone For more information see the Park Monitoring section on page 8 23 For information on call park see the Cisco Unified Communications Manager Features and Services Guide Call Park and Directed Call Park chapter Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features Templates Services and Users Table 8 1 Feature Telephony Features Available for the Cisco Unified IP Phone Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Peer Firmware Sharing The Peer Firmware Sharing feature provides these advantages in high speed campus LAN settings e Limits congestion on TFTP transfers to centralized remote TFTP servers e Eliminates the need to manually control firmware upgrades e Reduces phone downtime during upgrades when large numbers of devices are reset simultaneously Peer Firmware Sharing may also aid in firmware upgrades in branch remote office deployment scenarios running over bandwidth limited WAN links When enabled it allows the phone to discover like phones on the subnet that are requesting the files that make up the firmware image
314. ose Administrator Settings gt Security Setup amp Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window For more information see the Cisco Unified Communications Manager Administration Guide Choose LSC and press the Select button or Update softkey The phone prompts for an authentication string Enter the authentication code and press the Submit softkey The phone begins to install update or remove the LSC depending on how the CAPF was configured During the procedure a series of messages appears in the LSC option field in the Security Configuration menu so you can monitor progress When the procedure completes successfully the phone will display Installed or Not Installed The LSC install update or removal process can take a long time to complete You can stop the process at any time by pressing the Stop softkey from the Security Setup menu When the phone successfully completes the installation procedure it displays Installed If the phone displays Not Installed the authorization string may be incorrect or the phone may not enabled for upgrading If the CAPF operation was to delete the LSC the phone will display Not Installed to indicate that the operation was successful Refer to error messages generated on the CAPF server and take appropriate actions E Cisco Unified IP Phone 8961
315. ose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays To turn on the display any time it is off press the Select button When you turn the display on it remains on until the phone has remained idle for a designated length of time then it turns off automatically Table 9 1 explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off You configure these fields in Cisco Unified Communications Manager Administration in the Product Specific configuration window You access this window by choosing Device gt Phone from Cisco Unified Communications Manager Administration OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter9 Customizing the Cisco Unified IP Phone Hs Automatically Disabling the Cisco Unified IP Phone Display Table 9 1 Display On and Off Configuration Fields Field Description Days Display Not Active Days that the display does not turn on automatically at the time specified in the Display On Time field Choose the day or days from the drop down list To choose more than one day Ctrl click each day that you want Display On Time Time each day that the display turns on automatically except on the days specified in the Days Display Not Active field Enter the time in this field in 24 hour format where 0 00 is mid
316. otfucafus CISCO Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 20862 01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the
317. ound trip delay on RTP streams RTCP is disabled by default but you can enable it on a per phone basis by using Cisco Unified Communications Manager Session Description Protocol SDP SDP is the portion of the SIP protocol that determines which parameters are available during a connection between two endpoints Conferences are established by using only the SDP capabilities that are supported by all endpoints in the conference SDP capabilities such as codec types DTMF detection and comfort noise are normally configured on a global basis by Cisco Unified Communications Manager or Media Gateway in operation Some SIP endpoints may allow these parameters to be configured on the endpoint itself Session Initiation Protocol SIP SIP is the Internet Engineering Task Force IETF standard for multimedia conferencing over IP SIP is an ASCII based application layer control protocol defined in RFC 3261 that can be used to establish maintain and terminate calls between two or more endpoints Like other VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling allows call information to be carried across network boundaries Session management provides the ability to control the attributes of an end to end call Transmission Control Protocol TCP TCP is a connection oriented transport protocol Cisco Unified IP Phones use TCP to
318. outing APs are critical components in a WLAN because they provide the wireless links or hot spots to the network Cisco requires that the APs supporting voice communications use Cisco IOS Release 12 3 8 JA or later Cisco IOS software provides features for managing voice traffic In some WLANs each AP has a wired connection to an Ethernet switch such as a Cisco Catalyst 3750 that is configured on a LAN The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony Some networks have wired components that support wireless components The wired components can comprise switches routers and bridges with special modules to enable wireless capability For more information about Cisco Unified Wireless Networks refer to http www cisco com en US products hw wireless index html Understanding WLAN Standards and Technologies This section describes the following concepts e 802 11 Standards for WLAN Communications page 6 3 e World Mode 802 11d page 6 4 e Radio Frequency Ranges page 6 5 e 802 11 Data Rates Tx Power Ranges and Decibel Tolerances page 6 5 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 6 2 OL 20861 01 Chapter6 Understanding the VolP Wireless Network Understanding WLAN Standards and Technologies W e Wireless Modulation Technologies page 6 6 e AP Channel and Domain R
319. p Menu 7 7 IPv4 Setup Menu Options 7 10 Security Setup Menu 7 13 Trust List Menu 7 14 802 1X Authentication and Transaction Status 7 15 VPN Configuration Menu 7 16 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Contents W Connecting to VPN 7 16 VPN Configuration Settings 7 17 CHAPTER 8 Configuring Features Templates Services and Users 8 1 Telephony Features Available for the Cisco Unified IP Phone 8 2 Park Monitoring 8 23 Setting the Service Parameters for Park Monitoring 8 24 Setting Park Monitoring Parameters in Directory Number Configuration Window 8 25 Setting Park Monitoring Parameter in Hunt Pilot Configuration Window 8 25 Configuring Product Specific Configuration Parameters 8 26 Configuring Corporate and Personal Directories 8 27 Configuring Corporate Directories 8 27 Configuring Personal Directory 8 27 Feature Buttons and Softkeys 8 28 Modifying Phone Button Templates 8 29 Modifying a Phone Button Template for All Calls 8 29 Modifying a Phone Button Template for Personal Address Book or Speed Dials 8 30 Configuring Feature Control Policies 8 31 Setting Up Services 8 32 Adding Users to Cisco Unified Communications Manager 8 33 Managing the User Options Web Pages 8 34 Giving Users Access to the User Options Web Pages 8 34 Specifying Options that Appear on the User Options Web Pages 8 36 CHAPTER 9 Customizing the Cisco Unified
320. packets received by the phone Restart Cause One of the Cause of the last reset of the phone following values Initialized TCP timeout CM closed TCP TCP Bad ACK CM reset TCP CM aborted TCP CM NAKed KeepaliveTO Failback Phone Keypad Phone Re IP Reset Reset Reset Restart Phone Reg Rej Load Rejected HC CM ICMP Unreach Phone Abort Elapsed Time Amount of time that has elapsed since the phone last rebooted Port 1 Link state and connection of the Network port for example Auto 100 Mb Full Duplex means that the Network port is in a link up state and has auto negotiated a full duplex 100 Mbps connection Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 10 8 OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 10 3 Ethernet Statistics Message Information for the Cisco Unified IP Phone continued Item Description Port 2 Link state and connection of the PC port IPv4 Information on the DHCP status This includes the following states CDP BOUND CDP INIT DHCP BOUND DHCP DISABLED DHCP INIT DHCP INVALID DHCP REBINDING DHCP REBOOT DHCP RENEWING DHCP REQUESTING DHCP RESYNC DHCP UNRECOGNIZED DHCP WAITING COLDBOOT TIMEOUT SET DHCP COLDBOOT SET DHCP DISABLED DISABLED DUPLICATE IP SET DHCP FAST WLAN Statistics Screen The WLAN Sta
321. pendix F Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module W d Secure the phone bracket to the IP phone with the machine screws using a 1 Philips head screwdriver e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips that are incorporated into the phone body The headset and handset connectors should be accessible from outside the wall mount bracket The following figure shows the steps to attach the phone bracket Figure F 14 Attach Phone Bracket Screw holes Slot for mounting tabs 206770 Step3 Attach the cords a Attach the Ethernet cable to the 10 100 1000 SW network port and wall jack Optional If you are connecting a network device such as a computer to the phone attach the cable to
322. phone will restart if it powers up by using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up by using PoE and then gets connected to an external power supply Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 12 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security W Troubleshooting Cisco Unified IP Phone Security Table 12 1 provides troubleshooting information for the security features on the Cisco Unified IP Phone For information relating to the solutions for any of these issues and for additional troubleshooting information about security refer to Cisco Unified Communications Manager Security Guide Table 12 1 Problem Cisco Unified IP Phone Security Troubleshooting Possible Cause CTL File Problems Device authentication error CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate Phone cannot authenticate CTL file The security token that signed the updated CTL file does not exist in the CTL file on the phone Phone cannot authenticate any of the configuration files other than the CTL file There is a bad TFTP record The configuration file may not be signed by the corresponding certificate in the phone s Trust List Phone cannot authenticate any of the conf
323. port_series_home html You can access Cisco Unified Communications Manager Business Edition documentation at this location http www cisco com en US products ps7273 tsd_products_support_series_home html Related Topic e Telephony Features Available for the Cisco Unified IP Phone page 8 2 Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP TFTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions on the phone Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 1 14 OL 20861 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones W For more information about configuring features and viewing statistics from the phone see Chapter 7 Configuring Settings on the Cisco Unified IP Phone and see Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Providing Users with Feature Information If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company To ensure that you distribute the most current feature and procedural information familiarize yourself with Cisco Unified IP Phone documentation Make sure to visit the Cisco Unified IP Phone web site http w
324. prise Phone Configuration window System gt Enterprise Phone Configuration or the Common Phone Profile window Device gt Device Settings gt Common Phone Profile Also check the corresponding Override Common Settings parameter in the configuration window For more information about parameters that can be configured in any of these three configuration windows see the Configuring Product Specific Configuration Parameters section on page 8 26 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Analog Headsets Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Understanding the Cisco Unified IP Phone Components W Disabling the USB Headset To disable the USB headset disable the USB port or disable the Audio Class parameter that you enabled in Cisco Unified Communications Manager Administration Also you can select another type of headset in the Accessories window on the phone thus disabling the previously enabled headset Analog headsets are supported on the Cisco Unified IP Phone 8961 9951 and 9971 However the Cisco Unified IP Phone 8961 9951 and 9971 cannot detect when there is an analog headset plugged in For this reason the analog headset will appear by default in the Accessories page on the phone screen Press the Applications button and selec
325. pted call supports G 722 in its capabilities set Cisco Unified Communications Manager will choose that codec for the call when possible e Advertise G 722 Codec From Cisco Unified Communications Manager Administration choose Device gt Phone The default value of this product specific parameter is to use the value specified in the enterprise parameter If you want to override this on a per phone basis choose Enabled or Disabled in the Advertise G 722 Codec parameter on the Product Specific Configuration area of the Phone Configuration window Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 9 Customizing the Cisco Unified IP Phone Configuring the Idle Display W Configuring the Idle Display You can specify an idle display text only text file size should not exceed 1M bytes that appears on the phone screen The idle display is an XML service that the phone invokes when the phone has been idle not in use for a designated period and no feature menu is open For detailed instructions about creating and displaying the idle display refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL http www cisco com warp public 788 AV VID idle url html In addition you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the followin
326. ption must be set before you can change this option 2 Scroll to the PC VLAN option press the Select softkey and then enter a new PC VLAN setting 3 Press the Apply softkey Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 gos Chapter 7 Configuring Settings on the Cisco Unified IP Phone HI Ethernet Setup Menu Table 7 1 Option Ethernet Setup Menu Options continued Description To Change SW Port Setup Speed and duplex of the Network port Valid values e Auto Negotiate e 1000 Full 1000 BaseT full duplex e 100 Half 100 BaseT half duplex e 100 Full 100 BaseT full duplex e 10 Half 10 BaseT half duplex e 10 Full 10 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the PC Port Configuration option to the same setting 1 Unlock network configuration options 2 Scroll to the SW Port Configuration option and then press the Select softkey 3 Scroll to the setting that you want and then press the Select key PC Port Setup Speed and duplex of the Computer access port Valid values e Auto Negotiate e 1000 Full 1000 BaseT full duplex e 100 Half 100 BaseT half duplex e 100 Full 100 BaseT full duplex e 10 Half 10 BaseT ha
327. ptions CDP on PC port 11 8 CDP on switch port 11 8 Network Setup web page 11 5 network statistics 11 8 Network web page 11 2 11 8 O onhook predialing 8 16 open authentication description 6 11 Operational VLAN ID 7 5 options enterprise parameters user options web page defaults 8 36 orthogonal frequency division multiplexing OFDM 6 6 P Park Monitoring 8 16 park monitoring directory number configuration window 8 25 setting service parameters 8 24 PCM file requirements for custom ring types 9 3 PC Port Configuration 7 6 PC VLAN 7 5 personal address book phone button template 8 30 personal directories configuring 8 27 phone button template modifying for personal address book or fast dials 8 30 phone button templates 8 29 phone display disabling 9 7 phone hardening 1 18 phone lines buttons for 8 12 phone settings access 7 2 physical connection verifying 12 6 plus dialing 8 17 PNG file 9 4 9 5 PoE 2 4 ports access 3 3 network 3 3 power external 2 3 2 4 for the phone 2 3 outage 2 4 PoE 2 4 power negotiation over LLDP 2 5 power over Ethernet See PoE power source causing phone to reset 12 8 E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 power injector 2 4 presence enabled directories 8 18 privacy 8 18 Private Line Automated Ringdown PLAR 8 18 programmable button 1 30 programmable butto
328. r 8 5 SIP OL 20861 01 AppendixF Cisco Unified IP Phone Non Lockable Wall Mount ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones W Figure F 6 Attach cables Phone bracket Network port Q Wall bracket gt n Handset port N L7 V AC adapter port optional power cable 206801 Step4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket For cables that terminate outside of the brackets use the cable access openings in the bottom of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening The following figure shows how you attach the phone to the wall bracket Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 sr Appendix F Cisco Unified IP Phone Non Lockable Wall Mount HE ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Figure F 7 Attach phone to wall bracket L2 206802 Step5 Press the phone
329. r Administration Guide See the Setting Up Services section on page 8 32 E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP An Overview of the Cisco Unified IP Phone OL 20861 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1 9 Checklist for Configuring the Cisco Unified IP Phone 8961 9951 and 9971 in Cisco Unified Communications Manager continued Task Purpose For More Information 8 Assign services to programmable buttons optional For more information go to the Adding a Service URL Provides access to an IP phone service or URL Button section in the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Administration Guide 9 Add user information by configuring required fields For more information go to the End User Configuration Required fields are indicated by an asterisk for chapter in the Cisco Unified Communications Manager example User ID and last name Administration Guide Note Assign a password for User Options web See the Adding Users to Cisco Unified pages and PIN for Cisco Extension Mobility Communications Manager section on page 8 33 and Personal Directory Note If your company uses a a Lightweight Directory Adds user information to the global directory for Access Protoco
330. r Bandwidth Bandwidth of the video steam that is being received in kbps kilo bits per second Viewing Model Information Status and Statistics on the Cisco Unified IP Phone OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 10 6 Video Statistics Items for the Cisco Unified Phone continued Item Description Revr Resolution Resolution of the video stream received by the phone from the remote end point VGA 640x480 CIF 352x288 QCIF 176x144 etc Sender Start Time Timestamp indicating when the first RTP packet is sent to the network Revr Start Time Timestamp indicating when the first RTP packet is received from the network Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Current Access Point Screen Step 1 Step 2 Step 3 Step 4 The Current Access Point screen displays statistics about the current access point on the wireless Cisco Unified IP Phone 9971 Table 10 7 describes the information that appears in this screen To display the Current Access Point screen follow these steps Procedure Press the Applications button Select Administrator Settings Select Status Select Current Access Point To exit the Current Access Point screen press the Exit softkey
331. r example directory number and presence Unified IP Phone section on page 8 2 group Adds primary and secondary directory numbers and features associated with directory numbers to the phone 6 Configure speed dial buttons and assign speed dial For more information go to the Configuring numbers optional Speed Dial Buttons or Abbreviated Dialing section in Adds speed dial buttons and numbers the Cisco Unified IP Phone Configuration chapter in the Cisco Unified Communications Manager Users can change speed dial settings on their phones Administration Guide by using Cisco Unified CM User Options 7 Configure Cisco Unified IP Phone services and assign For more information go to the IP Phone Services services optional Provides IP Phone services Users can add or change services on their phones by using the Cisco Unified CM User Options Note Users can subscribe to the IP phone service only if the Enterprise Subscription check box is unchecked when the IP phone service is first configured in Cisco Unified Communications Manager Administration Note Some Cisco provided default services are classified as enterprise subscriptions so the user cannot add them through the user options pages They are on the phone by default and they can only be removed from the phone if you disable them in Cisco Unified Communications Manager administration Configuration chapter in the Cisco Unified Communications Manage
332. re Indication Tone option is Requires no configuration Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter8 Configuring Features Templates Services and Users Telephony Features Available for the Cisco Unified IP Phone W Table 8 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Secure Conference e Allows secure phones to place conference calls using a secured conference bridge e As new participants are added by using Confrn Barge softkeys or MeetMe conferencing the secure call icon displays as long as all participants use secure phones e The Conference List displays the security level of each conference participant Initiators can remove non secure participants from the Conference List Non initiators can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set For more information about security see the Overview of Supported Security Features section on page 1 16 For additional information refer to e Cisco Unified Communications Manager System Guide Conference Bridges chapter e Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter e Cisco Unified Communications Manager Security Guide Services Allows you to use the Cis
333. re installing the Cisco Unified IP phone you must choose a method for adding phones to the Cisco Unified Communications Manager database These sections describe the methods e Adding Phones with Auto Registration page 2 10 e Adding Phones with Auto Registration and TAPS page 2 11 e Adding Phones with Cisco Unified Communications Manager Administration page 2 12 e Adding Phones Using BAT Phone Template page 2 12 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network HZ Adding Phones to the Cisco Unified Communications Manager Database Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Requires MAC Method Address Notes Auto registration No Results in automatic assignment of directory numbers Auto registration with No Requires auto registration and the Bulk Administration TAPS Tool BAT updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration Using the Cisco Unified Yes Requires phones to be added individually Communications Manager Administration Using BAT Yes Allows for simultaneous registration of multiple phones Adding Phones
334. re their network settings and add them to Cisco Unified Communications Manager you must use the Cisco Unified Communications Manager Administration application to configure telephony features optionally modify phone templates set up services and assign users This chapter provides an overview of these configuration and setup procedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix B Supporting International Users This chapter includes following topics e Telephony Features Available for the Cisco Unified IP Phone page 8 2 e Configuring Product Specific Configuration Parameters page 8 26 e Configuring Corporate and Personal Directories page 8 27 e Feature Buttons and Softkeys page 8 28 e Park Monitoring page 8 23 e Modifying Phone Button Templates page 8 29 e Configuring Feature Control Policies page 8 31 e Setting Up Services page 8 32 e Adding Users to Cisco Unified Communications Manager page 8 33 e Managing the User Options Web Pages page 8 34 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 EN Chapter8 Configuring Fea
335. redictability of WEP that helps intruders decipher the WEP key e AES An encryption method used for WPA2 authentication This national standard for encryption uses a symmetrical algorithm that has the same key for encryption and decryption AES uses Cipher Blocking Chain CBC encryption of 128 bits in size supporting key sizes of 128 192 and 256 bits as a minimum The Cisco Unified IP Phone supports a key size of 256 bits Note The Cisco Unified IP Phone does not support Cisco Key Integrity Protocol CKIP with CMIC Choosing AP Authentication and Encryption Methods Authentication and encryption schemes are setup within the wireless LAN VLANs are configured in the network and on the APs and specify different combinations of authentication and encryption An SSID is associated with a VLAN and its particular authentication and encryption scheme In order for wireless client devices to authenticate successfully you must configure the same SSIDs with their authentication and encryption schemes on the APs and on the Cisco Unified IP Phone Some authentication schemes require specific types of encryption With Open authentication you have the option to use static WEP for encryption for added security But if you are using Shared Key authentication you must set static WEP for encryption and you must configure a WEP key on the phone When using Authenticated Key Management AKM for the Cisco Unified IP Phone several choices for both a
336. reeting 8 2 audible message waiting indicator 8 15 auto answer 8 3 auto dial 8 3 automatic port synchronization 8 4 barge 1 23 8 4 block external to external transfer 8 5 Busy Lamp Field BLF Pickup 8 6 Busy Lamp Field BLF speed dial 8 5 Call Back 8 6 call display restrictions 8 6 caller ID 8 9 caller id blocking 8 9 call forward 8 7 call forward destination override 8 8 call park 8 7 call waiting 8 8 conference 8 10 directed call park 8 10 distinctive ring 8 19 do not disturb DND 8 12 fast dial service 8 12 hold 8 13 hold reversion 8 13 intercom 8 14 log out of hunt groups 8 15 E Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 malicious caller identification MCID 8 15 meet me conference 8 15 message waiting 8 15 mobile connect 8 16 mobile voice access 8 16 monitoring and recording 8 22 multiple calls per line appearance 8 16 music on hold 8 16 mute 8 16 plus dialing 8 17 power negotiation over LLDP 8 18 presence enabled directories 8 18 privacy 8 18 redial 8 19 remote port configuration 8 19 ring setting 8 19 secure and nonsecure indication tone 8 20 secure conference 8 21 services 8 21 Services URL button 8 21 shared line 8 21 Time of Day Routing 8 22 transfer 8 22 video mode 8 23 video support 8 23 voice messaging system 8 23 VPN 8 23 TFTP description 1 13 troubleshooting 12 3 TFTP Server 1 7 11 TFTP Server 2 7 1
337. rfing on a computer connected to the same switch as the phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic See the Understanding How the Cisco Unified IP Phone Interacts with the VLAN section on page 2 2 for details Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified Communications Manager you should verify that no one else has intentionally reset the phones You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Applications button on the phone and choosing Administrator Settings gt Status gt Network Statistics If the phone was recently reset one of these messages appears e Reset Reset Phone closed due to receiving a Reset Reset from Cisco Unified Communications Manager Administration e Reset Restart Phone closed due to receiving a Reset Restart from Cisco Unified Communications Manager Administration Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 EEN Chapter 12 Troubleshooting and Maintenance W Cisco Unified IP Phone Resets Unexpectedly Eliminating DNS or Other Connectivity Errors Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 If the phone continues
338. rom start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G 711 gives 4 5 e G729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Viewing Model Information Status and Statistics on the Cisco Unified IP Phone OL 20861 01 Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 10 5 Call Statistics Items for the Cisco Unified Phone continued Item Description Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream
339. rt of the voice stream MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding eight second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 12 16 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G7I11 gives 4 5 e G729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than five percent concealment events lost frames from the start of the voice stream Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report bl
340. rted 9971 3 KEMs with 108 lines or buttons 9951 2 KEMs with 72 lines or buttons 8961 1 KEM with 36 lines or buttons This chapter includes the following topics e Installing a Key Expansion Module on the Cisco Unified IP Phone page 4 2 e Configuring the Key Expansion Module in Cisco Unified Communications Manager Administration page 4 4 e Key Expansion Module Settings on the Phone page 4 5 e Upgrading the Key Expansion Module page 4 5 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter4 Setting Up the Cisco Unified IP Color Key Expansion Module W Installing a Key Expansion Module on the Cisco Unified IP Phone e Removing a Key Expansion Module page 4 6 e Troubleshooting page 4 6 Installing a Key Expansion Module on the Cisco Unified IP Phone This section contains the following topics e Power Information page 4 2 e Connecting a Single KEM to the Cisco Unified IP Phone page 4 2 e Connecting Two or More KEMs to the Phone Using the KEM Spine Connector page 4 3 Power Information The Cisco Unified IP Color Key Expansion Module for the Cisco Unified IP Phone 8961 9951 and 9971 have the following power consumption and power scheme Power Consumption 48V DC 5W per KEM Power Scheme e At least one KEM can be powered up if the Cisco Unified IP Phone 8961 9951 and 9971 uses AT PoE e Ifthe phone uses a power adapt
341. rview 1 23 1 28 installation requirements 1 23 modifying phone button templates 8 29 mounting to wall 3 20 power 2 3 registering 2 9 registering with Cisco Unified Communications Manager 2 10 resetting 12 15 technical specifications C 1 using LDAP directories 8 27 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 web page 11 1 Cisco Unified Video Camera 5 1 attaching to the phone 5 2 configuration 5 1 post installation 5 4 cleaning the Cisco Unified IP Phone 12 17 Clear List softkey 10 3 10 8 10 9 conference 8 10 secure 1 19 configuration file creating 12 5 encrypted 1 18 modifying 9 1 overview 2 6 XmlDefault cnf xml 2 6 configuring LDAP directories 8 27 overview 1 23 personal directories 8 27 phone button templates 8 29 user features 8 33 connecting handset 3 12 headset 3 12 toacomputer 3 12 to the network 3 12 connecting IP phones to other IP phones daisy chaining 12 10 Current Access Point 10 15 Current Access Point screen 10 15 custom phone rings about 9 2 creating 9 2 9 3 9 5 PCM file requirements 9 3 D data VLAN 2 3 Debug Display web page 11 3 11 11 Default Router 7 10 Device Authentication 7 15 device authentication 1 17 Device Configuration menu displaying 7 2 Device Information web page 11 2 11 4 DHCP 7 10 description 1 10 troubleshooting 12 7 DHCP Address Released 7
342. s could affect the connection Handsfree Profile Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Your phone supports various Handsfree Profile features that enable you to use handsfree devices such as Bluetooth wireless headsets to perform certain tasks without having to handle the phone For example instead of pressing Redial on the phone users can redial a number from their Bluetooth wireless headset according to instructions from the headset manufacturer These handsfree features apply to Bluetooth wireless headsets used with the Cisco Unified IP Phone 9951 and 9971 e Answer a call e Enda call e Change the headset volume for a call e Redial e Caller ID e Reject e Divert e Hold and Accept e Release and Accept Handsfree devices may differ in how features are activated Device manufacturers may also use different terms when referring to the same feature For more information see the manufacturer s documentation OL 20861 01 _ Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone Components i Adding a Bluetooth Wireless Headset to the Phone Step 1 Step 2 Step 3 Step 1 Step 2 Step 3 The Cisco Unified IP Phones 9951 and 9971 support Bluetooth wireless headsets You can enable your bluetooth wireless headset by following these steps Procedure In Cisco Unified Communication
343. s Manager administration choose Device gt Phone locate the phone you want to modify and go to the Phone Configuration window for that phone In the Phone Configuration window select Enable for the Bluetooth setting and Handsfree for the Bluetooth Profiles settings Save your changes After the bluetooth wireless headset is enabled through Cisco Unified Communications Manager Administration you must add the headset as an accessory to the phone by using following these steps Procedure On the Cisco Unified IP Phones 9951 or 9971 press the Applications button Ce and select Accessories Select Add Bluetooth Accessory The Adding Bluetooth Accessory window appears A message tells you to make sure your accessory is discoverable which means that the Bluetooth should be powered on and in discoverable or pairing mode Once the Bluetooth device is located its name will appear in the window and a message appears that asks for a PIN so that the Bluetooth device can be paired with the Cisco Unified IP Phone The Cisco Unified IP Phone automatically tries to pair with the headset by using a PIN of 0000 If the headset uses a different PIN enter the correct PIN by referring to the user guide that came with the headset Note Itis recommended that users read the headset user guide for more information about pairing and connecting the headsets Once the phone has the correct pin the phone will try to
344. s participants are added Cisco Unified Communications Manager verifies the security mode of each phone and maintains the secure level for the conference I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP Phone W Understanding Security Features for Cisco Unified IP Phones 4 The phone displays the security level of the conference call A secure conference displays f icon to the right of Conference on the phone screen Note There are interactions restrictions and limitations that affect the security level of the conference call depending on the security mode of the participant s phones and the availability of secure conference bridges See Table 1 7 and Table 1 8 for information about these interactions Establishing and Identifying Secure Calls A secure call is established when your phone and the phone on the other end is configured for secure calling The other phone can be in the same Cisco IP network or on a network outside the IP network Secured calls can only be made between two phones Conference calls and other multiple line calls are not supported A secured call is established using this process 1 A user initiates the call from a secured phone secured security mode 2 The phone displays the A icon secure on the phone screen This icon indicates that the phone is co
345. s the EAP FAST EAP TLS and EAP MD5 options for network authentication Required Network Components Support for 802 1X authentication on Cisco Unified IP Phones requires several components including e Cisco Unified IP Phone The phone acts as the 802 1X supplicant which initiates the request to access the network e Cisco Secure Access Control Server ACS or other third party authentication server The authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone e Cisco Catalyst Switch or other third party switch The switch must support 802 1X so it can act as the authenticator and pass the messages between the phone and the authentication server When the exchange is completed the switch then grants or denies the phone access to the network Best Practices Requirements and Recommendations e Enable 802 1X Authentication If you want to use the 802 1X standard to authenticate Cisco Unified IP Phones be sure that you have properly configured the other components before enabling it on the phone See the 802 1X Authentication and Transaction Status section on page 7 15 for more information Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones W Confi
346. s to phone settings by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window in the Product Specific Information portion of the window Related Topics e Displaying a Setup Menu page 7 2 e Unlocking and Locking Options page 7 3 e Editing Values page 7 3 e Ethernet Setup Menu page 7 4 e WLAN Setup Menu page 7 7 e IPv4 Setup Menu Options page 7 10 e Security Setup Menu page 7 13 Displaying a Setup Menu Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 To display a configuration menu perform the following steps Procedure Press the Applications button Select Administrator Settings Select Network Setup or Security Setup amp Note For information about the Status menu see Chapter 10 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For information about the Reset Settings menu see Chapter 12 Troubleshooting and Maintenance Enter your user ID and password if required then click Sign In Perform one of these actions to display the desired menu e Usethe navigation arrows to select the desired menu and then press the Select button e Use the keypad on the phone to enter the number that corresponds to the menu To display a submenu repeat Step 5 To exit a menu press the Exit softkey or the back arrow softkey Related Topics e Unlocking and Locking Options page 7 3 e Editing Values
347. sable power negotiation see Table 8 1 Telephony Features for the Cisco Unified IP Phone Obtaining Additional Information About Power For related information about power refer to the documents shown in Table 2 2 These documents provide information about the following topics e Cisco switches that work with Cisco Unified IP Phones e The Cisco IOS releases that support bidirectional power negotiation e Other requirements and restrictions regarding power Table 2 2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power http www cisco com en US products ps695 1 index html Injector PoE Solutions http www cisco com en US netsol ns340 ns394 ns 147 ns412 net working_solutions_package html Cisco Catalyst Switches http cisco com en US products hw switches index html Integrated Service Routers http www cisco com en US products hw routers index html Cisco IOS Software http www cisco com en US products sw iosswrel products_ios_ cisco_ios_software_category_home html OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network HZ Understanding Phone Configuration Files Understanding Phone Configuration Files amp Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco
348. sage Description Status Messages on the Cisco Unified IP Phone continued Possible Explanation and Action DHCP timeout DHCP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e Nonetwork connectivity between the DHCP server and the phone Verify the network connections e DHCP server is down Check configuration of DHCP server e Errors persist Consider assigning a static IP address See the Ethernet Setup Menu section on page 7 4 for details on assigning a static IP address DNS timeout DNS server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the DNS server and the phone Verify the network connections e DNS server is down Check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager e Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS e Consider using IP addresses rather than host names Duplicate IP Another device is using the IP address assigned to the phone e Ifthe phone has a static IP address verify that you have not assigned a duplicate IP address See the Ethernet Setup Menu section on page 7 4 section for details e If you are using DHCP check the DHCP s
349. sco Unified Communications Manager database Step3 Add the phone back to the Cisco Unified Communications Manager database See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 9 for details Step4 Power cycle the phone amp Note e When you remove a phone from the Cisco Unified Communications Manager database its configuration file is deleted from the Cisco Unified Communications Manager TFTP server The phone s directory number or numbers remain in the Cisco Unified Communications Manager database They are called unassigned DNs and can be used for other devices If unassigned DNs are not used by other devices delete them from the Cisco Unified Communications Manager database You can use the Route Plan Report to view and delete unassigned reference numbers Refer to Cisco Unified Communications Manager Administration Guide for more information e Changing the buttons on a phone button template or assigning a different phone button template to a phone may result in directory numbers that are no longer accessible from the phone The directory numbers are still assigned to the phone in the Cisco Unified Communications Manager database but there is no button on the phone with which calls can be answered These directory numbers should be removed from the phone and deleted if necessary Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register wit
350. sco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 8961 9951 and 9971 to view model information status messages and network statistics for the phone e Model Information screen Displays hardware and software information about the phone For more information see the Model Information Screen section on page 10 1 e Status menu Provides access to screens that display the status messages network statistics and statistics for the current call For more information see the Status Menu section on page 10 2 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through the phone s web page For more information see Chapter 11 Monitoring the Cisco Unified IP Phone Remotely For more information about troubleshooting the Cisco Unified IP Phone 8961 9951 and 9971 see Chapter 12 Troubleshooting and Maintenance This chapter includes these topics e Model Information Screen page 10 1 e Status Menu page 10 2 Model Information Screen To display the Model Information screen press the Applications button gt and then select Phone Information If the user is connected to a secure or authenticated server a corresponding icon lock or certificate will be displayed in the Phone Information Screen
351. sco Unified IP Phone keypad You must use the ac adapter when using the Cisco Unified IP Phone in WLAN mode WLAN is disabled when Ethernet is connected For information about how to access the WLAN Setup menu see the Displaying a Setup Menu section on page 7 2 For information about the keys you can use to edit options see the Editing Values section on page 7 3 Table 7 2 WLAN Setup Menu Options Option Description To Change Wireless Used to turn the wireless radio on Cisco Unified IP Phone 1 Scroll to the Wireless option on or off Valid values and use the toggle switch to e On Turns the wireless radio on the phone on o the seiting between on and off e Off Turns the wireless radio on the phone off 2 Press the Apply softkey Default On WLAN Sign in Access Enables the display of the WLAN Sign in Access window 1 Scroll to the Wireless Sign In in the main Applications menu option and use the toggle switch e On The WLAN Sign In Access window displays to change the setting betweenon Turni wis and off urning this value on allows you to sign in or change your WLAN user ID and password on the main 2 Press the Apply softkey Applications menu Otherwise to change your login information you would have to navigate down to the Security menu level and select either the LEAP or EAP FAST methods both of which require login credentials e Off The WLAN Sign In Access window does not display Defau
352. security mode that is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter11 Monitoring the Cisco Unified IP Phone Remotely E Network Statistics Table 11 2 Network Setup Items continued Item Description Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC CDP on PC Port Indicates whether CDP is supported on the PC port default is enabled When CDP is disabled in Cisco Unified Communications Manager a warning is displayed indicating that disabling CDP on the PC port prevents CVTA from working The current PC and switch port CDP values are shown on the Settings menu CDP on SW Port Indicates whether CDP is supported on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for the phone power negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch When CDP is disabled in Cisco Unified Communications Manager a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisc
353. service if it is not already a service follow these steps Procedure From Cisco Unified Communications Manager Administration choose Device gt Device Settings gt Phone Services The Find and List IP Phone Services window displays Click Add New The IP Phone Services Configuration window displays Enter the following settings e Service Name and ASCII Service Name Enter Personal Address Book e Service Description Enter an optional description of the service e Service URL For PAB enter the following URL http lt Unified CM server name gt 8080 ccmpd login do name DE VICENA ME amp service pab For Fast Dial enter the following URL http lt Unified CM server name gt 8080 ccmpd login do name DE VICENAME amp service fd e Secure Service URL For PAB enter the following URL https lt Unified CM server name gt 8443 ccmpd login do name DEVICENAME amp service pab For Fast Dial enter the following URL https lt Unified CM server name gt 8443 ccmpd login do name DEVICENAME amp service fd e Service Category Select XML Service e Service Type Select Directories e Enable Select the check box http lt IP_address gt or https lt IP_address gt depending on the protocol supported by the Cisco Unified IP Phone Click Save Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 _ Chapter 8 Configuring Features T
354. sing SSL provides a virtual private network VPN connection on the Cisco Unified IP Phone when it is located outside a trusted network or when network traffic between the phone and Unified CM must cross untrusted networks For more information see Cisco Unified Communications Manager Security Guide Configuring Virtual Private Networks Voice messaging system Enables callers to leave messages if calls are unanswered For more information refer to e Cisco Unified Communications Manager Administration Guide Cisco Voice Mail Port Configuration chapter e Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Park Monitoring Park monitoring is supported only when a Cisco Unified IP Phone 8961 9951 or 9971 parks a call Park monitoring then monitors the status of a parked call The park monitoring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee This parked call can be retrieved using the same call bubble on the parker s phone The following sections describe the options for configuring park monitoring e Setting the Service Parameters for Park Monitoring page 8 24 e Setting Park Monitoring Parameters in Directory Number Configuration Window page 8 25 e Setting Park Monitoring Parameter in Hunt Pilot Configuration Window page 8 25 OL 20861 01 Cisco Unified IP Phone 896
355. ss LAN With the introduction of wireless communication Cisco Unified IP Phones with wireless capability such as the Cisco Unified IP Phone 9971 can provide voice communication within the corporate WLAN The Cisco Unified IP Phone depends upon and interacts with wireless access points APs and key Cisco IP telephony components including Cisco Unified Communications Manager Administration to provide wireless voice communication Cisco Access Points can run in standalone or unified mode Unified mode requires the Cisco Unified Wireless LAN Controller The Cisco Unified IP Phone 9971 exhibits Wi fi capabilities which can be used 802 11a 802 11b and 802 11g Wi Fi Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 Zo Chapter6 Understanding the VolP Wireless Network W Understanding WLAN Standards and Technologies Figure 6 1 shows a typical WLAN topology that enables the wireless transmission of voice for wireless IP telephony Figure 6 1 WLAN with Wireless IP Phones v 206565 When a Cisco Unified IP Phone powers on it searches for and becomes associated with an AP if the phone Wireless access is set to On The AP uses its connection to the wired network to transmit data and voice packets to and from the switches and routers Voice signaling is transmitted to the Cisco Unified Communications Manager server for call processing and r
356. ss personal directory corporate directory or call history 18 Phone display Phone display that can be positioned to your preferred viewing angle 19 Programmable Programmable feature buttons that correspond to phone lines speed dials and calling features feature buttons Pressing a button for a phone line displays the active calls for that line If you have multiple S lines you might have an All Calls feature button that displays a consolidated list of calls from all lines Color LEDs indicate the line state e Amber Ringing call on this line e Green Active or held call on this line e Red Shared line in use remotely The position of programmable feature buttons may be reversed with that of session buttons on phones using a locale with a right to left reading orientation such as Hebrew and Arabic 20 Handset with light The handset light strip lights up to indicate a ringing call flashing red or a new voice message strip steady red Figure 1 2 shows the main components of the Cisco Unified IP Phone 9951 Figure 1 2 Cisco Unified IP Phone 9951 194674 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 1 4 OL 20861 01 _ Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Table 1 2 describes the buttons on the Cisco Unified IP Phone 9951
357. ss the Yes softkey to enable DHCP IP Address Internet Protocol IP address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the Subnet Mask and Default Router options in this table 1 Set the DHCP Enabled option to No 2 Scroll to the IP Address option press the Select softkey and then enter a new IP Address 3 Press the Apply softkey Subnet Mask Subnet mask used by the phone 1 Set the DHCP Enabled option to No 2 Scroll to the Subnet Mask option press the Select softkey and then enter a new subnet mask 3 Press the Apply softkey Default Router Default router used by the phone 1 Set the DHCP Enabled option to No 2 Scroll to the appropriate Default Router option press the Select softkey and then enter a new router IP address 3 Press the Apply softkey DNS Server 1 DNS Server 2 DNS Server 3 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 3 used by the phone 1 Set the DHCP Enabled option to No 2 Scroll to the appropriate DNS Server option press the Select softkey and then enter a new DNS server IP address 3 Press the Apply softkey 4 Repeat Steps 2 and 3 as needed to assign backup DNS servers Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL
358. stall the bracket e 1 and 2 Phillips head screwdrivers e Level e Pencil You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist This jack must be wired appropriately for an Ethernet connection You cannot use a regular telephone jack For more information about phone installation requirements and warnings see Setting Up the Cisco Unified IP Phone page 3 1 Install Non Lockable Wall Mount for phone The wall mount kit can be mounted on most surfaces including concrete brick and similar hard surfaces To mount the kit on concrete brick or similar hard surfaces you must provide the appropriate screws and anchors for your wall surface Procedure Step 1 Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a jack nearby amp Note If the jack is to be placed behind the phone the Ether net jack must be flush to the wall or recessed a Hold the bracket on the wall placing it so that the arrow on the back of the bracket is pointing up b Use the level to ensure the bracket is level then use a pencil to mark the screw holes c Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clockwise into the wall until it is seated flush e Use the included screws and a 2 Phillips h
359. steady red Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 EN Chapter1 An Overview of the Cisco Unified IP Phone W What Networking Protocols are Used What Networking Protocols are Used Cisco Unified IP Phones support several industry standard and Cisco networking protocols required for voice communication Table 1 4 provides an overview of the networking protocols that the Cisco Unified IP Phone 8961 9951 and 9971 support Table 1 4 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes Bluetooth Bluetooth is a wireless personal area network WPAN protocol that specifies how devices communicate over short distances Cisco Unified IP Phone 9951 and 9971 support Bluetooth 2 1 Bootstrap Protocol BootP BootP enables a network device such as the Cisco Unified IP Phone to discover certain startup information such as its IP address Cisco Audio Session Tunnel CAST The CAST protocol allows the Cisco Unified IP Phones and associated applications to discover and communicate with the remote IP phones without requiring changes to the traditional signaling components such as Cisco Unified CM and gateways The Cisco Unified IP Phone uses CAST as an interface between CUVA and Unified CM using the Cisco IP Phone as a SIP proxy Cisco Discovery Proto
360. stics Includes the following hyperlinks which provide information about network traffic Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 11 8 Access Displays information about network traffic to and from the PC port on the phone For more information see the Network Statistics section on page 11 8 Network Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 11 8 Device Logs lIncludes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 11 11 Core Dumps Includes hyperlinks to individual dump files For more information see the Device Logs section on page 11 11 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Enabling and Disabling Web Page Access W Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 11 11 Debug Display Displays debug messages that migh
361. still does not start up properly perform a factory reset of the phone For instructions see the Monitoring the Voice Quality of Calls section on page 12 16 If after attempting these solutions the phone screen on the Cisco Unified IP Phone does not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If the phone proceeds past the first stage of the startup process LED buttons flashing on and off but continues to cycle through the messages displaying on the phone screen the phone is not starting up properly The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco Unified Communications Manager server These sections can assist you in determining the reason the phone is unable to start up properly e Identifying Error Messages page 12 3 e Checking Network Connectivity page 12 3 e Verifying TFTP Server Settings page 12 3 e Verifying IP Addressing and Routing page 12 3 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 12 Troubleshooting and Maintenance Resolving Startup Problems W e Verifying DNS Settings page 12 4 e Cisco CallManager and TFTP Services Are Not Running page 12 4 e Creating a N
362. t Feature Control Policy The Find and List Feature Control Policy window displays Click Add New to define a set of policies Enter the following settings e Name Enter a name for a new Feature Control Policy e Description Optional Enter a description e Feature Control Section Check the check box for the features that you want to change the default setting Table 8 5 displays the list of features that can be configured and the default value Click Save Apply the policy to the phone by including it in the following settings e Enterprise Parameters Configuration Applies to all phones in the system e Common Phone Profile Configuration Applies to all phones in a group e Phone Configuration Applies to an individual phone Table 8 5 Feature Control Policy Default Values Feature Default Value Forward All Enabled Park Disabled To Voicemail Disabled Conference List Enabled Speed Dial Enabled Call Back Enabled Redial Enabled Barge Enabled For more information refer to the Feature Control Policy chapter in the Cisco Unified Communications Manager Administration Guide Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8961 9951 and 9971 You can also assign a button to different phone services These services comprise XML applications and Cisco signed Java midlets that enable the display of interactive content with text a
363. t Accessories The main reason for this is to allow users to enable wideband for the analog headset The phone is unable to detect if the headset supports the wideband codec but the user can enable wideband on analog headsets by following these steps Procedure On the Cisco Unified IP Phone press the Applications button B Select Accessories Highlight the analog headset then press the Setup softkey Turn wideband on off for the selected headset by using the on off toggle If the wideband on off toggle is not enabled follow the steps below to make sure the user can enable wideband codec on an analog headset Procedure In Cisco Unified Communications Manager Administration go to Device gt Phone In the Find and List Phones window enter the search criteria for the phone to which you want to add the analog headset then click Find Click on the Device Name you want the Phone Configuration window displays On the Product Specific Configuration Layout portion of the Phone Configuration window be sure the option called Wideband Headset UI Control is enabled enabled by default Optional Also on the Product Specific Configuration Layout portion of the Phone Configuration window you can set the Wideband Headset option also enabled by default in that window I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter3 Setting Up the Cisco
364. t be useful to Cisco TAC if you require assistance with troubleshooting For more information see the Device Logs section on page 11 11 e Streaming Statistics Includes the Audio and Video statistics Stream 1 Stream 2 Stream 3 Stream 4 Stream 5 and Stream 6 hyperlinks which display a variety of streaming statistics For more information see the Streaming Statistics section on page 11 11 Enabling and Disabling Web Page Access Step 1 Step 2 Step 3 Step 4 Step 5 For security purposes access to the web pages for a phone is disabled by default This prevents access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages To enable access to the web pages for a phone follow these steps from Cisco Unified Communications Manager Administration Procedure Choose Device gt Phone Specify the criteria to find the phone and click Find or click Find to display a list of all phones Click the device name to open the Phone Configuration window for the device Scroll down to the Product Specific Configuration section From the Web Access drop down list choose Enabled Click Apply Config amp Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks To disable web p
365. t will act on the first call unless the user actively highlights the second call When a call is diverted the line becomes available to make or receive new calls When Enhanced Immediate Divert is enabled it allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party voicemail go to the Immediate Divert chapter in the Cisco Unified Communications Manager Features and Services Guide For more information on Enhanced Immediate Divert go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Dual Bank Information Allows the Cisco Unified CM administrator to upgrade phone firmware with a new load before resetting the previous load to an Inactive load status The Cisco Unified CM administrator can verify whether the active and inactive loads were swapped correctly 1 In Cisco Unified CM Administration choose Device gt Device Defaults 2 Check the load information in the Inactive Load Information field 3 From the Bulk Administration gt Import Export gt Export gt Device Defaults window schedule an export job 4 Download the exported tar file and untar it 5 Check the file format in the exported CSV file and verify that the CSV file has a column for Inactive Load Information with correct value The CSV file value must match the Device Default value in th
366. takes the default action for that session For example e pressing the session button for a ringing call answers the call while pressing the session button for a held call resumes the call Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption e Flashing amber Ringing call e Solid green Connected call or an outgoing call that is not yet connected e Pulsing green Held call e Solid red Shared line in use remotely e Pulsing red Shared line call put on hold remotely The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right to left reading orientation such as Hebrew and Arabic 3 Back button Returns to the previous screen or menu 4 Release button Ends a connected call or session 5 Navigation pad and The four way Navigation pad allows you to scroll through menus highlight items and move Select button within a text input field The Select button center of the Navigation pad allows you to select a highlighted item disable the phone screen for cleaning or enable the phone screen if it is in power save mode The Select button is lit white when the phone is in power save mode 6 Conference button Creates a conference call 7 Hold button Places a connected call on hold 8 Transfer button Transfers a call 9 Keypad Allows you to dial phone numbers enter letters and
367. talling the Bracket E 2 Installing a Wall Mount for a Phone with a Key Expansion Module E 8 Before You Begin E 8 Installing the Bracket E 9 APPENDIX F Cisco Unified IP Phone Non Lockable Wall Mount F 1 ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones F 1 Components F 3 Before you begin F 4 Install Non Lockable Wall Mount for phone F 4 Remove Phone from Non Lockable Wall Mount F 8 ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module F 10 Components F 12 Before You Begin F 13 Install Non Lockable Wall Mount Kit for Phone with Key Expansion Module _ F 13 Remove Phone and Key Expansion Module from Non Lockable Wall Mount F 17 INDEX Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP r x OL 20861 01 Preface Overview Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP provides the information you need to understand install configure manage and troubleshoot the phones on a Voice over IP VoIP network Because of the complexity of an IP telephony network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices See the Related Documentation section on page xiii Audience Network engineers syst
368. tartup Process Table 2 3 Cisco Unified IP Phone Startup Process continued Task Purpose Related Topics 4 Load the stored phone image e Resolving Startup Problems The Cisco Unified IP Phone has non volatile Flash memory in which it page et stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in Flash memory Using this image the phone initializes its software and hardware 5 Configure the VLAN e Ethernet Setup Menu page 7 4 If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch e Resolving Startup Problems the switch next informs the phone of the voice VLAN defined on the page 12 1 switch The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol DHCP request for an IP address 6 Obtain an IP address e Ethernet Setup Menu page 7 4 If the Cisco Unified IP Phone is using DHCP to obtain an IP address e Resolving Startup Problems the phone queries the DHCP server to obtain one If you are not using page 12 1 DHCP in your network you must assign static IP addresses to each phone locally 7 Requesting the CTL file Refer to Cisco Unified The TFTP server stores the CTL file This file contains the certificates Communications Manager Security ele Guide Configuring the Cisco CTL necessary for establishing a secure connection between the phone and Cli Cisco Unified
369. tep 3 Step 4 Step 5 Step 6 Step7 To successfully synchronize the Windows address book with the Personal Address Book all Windows address book users should be entered in the Windows address book before performing the following procedures Installing the Synchronizer Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system administrator Double click the TabSyncInstall exe file provided by your system administrator The publisher dialog box displays Click Run The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book Synchronizer window displays Click Next The License Agreement window displays Read the license agreement information and click the I Accept radio button Click Next The Destination Location window displays Choose the directory in which you want to install the application and click Next The Ready to Install window displays Click Install OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix A Providing Information to Users Via a Website HZ How Users Configure Personal Directory Entries Step 8 Step 9 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 The installation wizard installs the application to your computer When the installation is complete the InstallShield Wizard Complete window displays Click Finish To
370. termittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the phone resets and attempts to reconnect its network connection If you are experiencing problems with the voice network you should investigate whether an existing problem is simply being exposed Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 12 6 OL 20861 01 Chapter 12 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly W Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Ethernet Setup Menu section on page 7 4 for more information 2 Verify that the DHCP server has been set up properly 3 Verify the DHCP lease duration Cisco recommends that you set it to 8 days Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Ethernet Setup Menu section on page 7 4 for more information Verifying the Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage for example following extensive web su
371. the IP telephony system the phones access gateways and the resources for such features as call conferencing and route planning When deploying a Cisco Unified IP Phone on a wireless LAN you must use Cisco Unified Communications Manager Release 7 1 3 or later and the SIP protocol Before Cisco Unified Communications Manager can recognize a phone the phone must register with Cisco Unified Communications Manager and be configured in the database For information about setting up phones in Cisco Unified Communications Manager see the Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager section on page 1 24 You can find more information about configuring Cisco Unified Communications Manager to work with the IP phones and IP devices in the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide Related Topics Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 24 Security for Voice Communications in WLANs Because all WLAN devices that are within range can receive all other WLAN traffic securing voice communications is critical in WLANs To ensure that voice traffic is not manipulated or intercepted by intruders the Cisco Unified IP Phone and Cisco Aironet APs are supported in the Cisco SAFE Security architecture For more information about security in networks refer to http www cisco com en US netsol ns744 networking_sol
372. the phone The ports of the phone should be accessible through the holes in the bracket Secure the phone bracket to the IP Phone with the machine screws using the 1 Phillips head screw driver Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body The following figure shows how the bracket attaches to the phone Figure F 5 Attach the Phone Bracket Screw holes Slot for mounting tabs 274937 Attach the cables to the phone b d Attach the Ethernet cable to the 10 100 1000 SW network port and wall jack Optional If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 1000 Computer PC access port Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port Optional If the cables terminate inside the wall bracket connect the cables to the jacks The following figure shows the cables Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manage
373. them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red 13 Headset button Selects the wired headset as the default audio path and initiates a new call picks up an incoming E call or ends a call During a call the button is lit green A headset icon in the phone screen header line indicates the headset is the default audio path This audio path does not change until a new default audio path is selected for example by picking up the handset 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook HLTH gt Silences the ringer on the phone if an incoming call is ringing 15 Messages button Auto dials your voicemail system varies by system 16 Applications button Opens the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone information Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I OL 20861 01 EEN Chapter1 An Overview of the Cisco Unified IP Phone HZ Understanding the Cisco Unified IP Phone 8961 9951 and 9971 Table 1 1 Features on the Cisco Unified IP Phone 8961 continued 17 Contacts button Opens the Contacts menu Depending on how your system administrator sets up the phone use it to acce
374. thernet connection You cannot use a regular telephone jack For more information about phone installation requirements and warnings see Setting Up the Cisco Unified IP Phone page 3 1 and Setting Up the Cisco Unified IP Color Key Expansion Module page 4 1 Install Non Lockable Wall Mount Kit for Phone with Key Expansion Module amp The wall mount kit can be mounted on most surfaces including concrete brick and similar hard surfaces To mount the kit on concrete brick or similar hard surfaces you must provide the appropriate screws and anchors for your wall surface Note Step 1 Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module before installing the phone bracket Mount the wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack amp Note If the jack is to be placed behind the phone the Ethernet jack must be flush to the wall or recessed a Hold the bracket on the wall See the following figure for the orientation of the wall bracket b Use the level to ensure that the bracket is level and use a pencil to mark the screw holes c Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clockwise into the wall until it is seated flush e Use the included screws and a 2 Phillips head screwdriver
375. tication on Cisco Unified IP Phones section on page 1 22 for more information 2 Confirm that the shared secret is configured on the phone see the 802 1X Authentication and Transaction Status section on page 7 15 for more information Ifthe shared secret is configured verify that you have the same shared secret entered on the authentication server Ifthe shared secret is not configured enter it and ensure that it matches the one on the authentication server OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter 12 HI General Troubleshooting Tips Table 12 1 Problem Cisco Unified IP Phone Security Troubleshooting continued Possible Cause 802 1X Not Enabled Phone cannot obtain a DHCP assigned IP address Phone does not register with Cisco Unified These errors typically indicate that 802 1X authentication is not enabled on the phone To enable it see the 802 1 X Authentication Troubleshooting and Maintenance Communications Manager and Transaction Status section on page 7 15 Phone status display as Configuring IP or Registering 802 1X Authentication Status displays as Disabled Status menu displays DHCP status as timing out Factory Reset Deleted 802 1X Shared Secret Phone cannot obtain a DHCP assigned IP address These errors typically indic
376. ting Up the Cisco Unified Video Camera Step 4 Step 5 Step 6 Step 7 Adjusting the Camera Settings W Press the Set up softkey Select View Area Use the arrows on the Navigation pad to increase or decrease the view area Press the Save softkey Adjusting the Brightness Setting The Brightness setting affects the video that you transmit to others However it does not affect the video that you receive from other parties You can adjust the brightness setting to improve the quality of the video during streaming Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 As the field of view can affect brightness adjust the View Area feature for your camera before adjusting the Brightness setting To adjust the Brightness setting follow these steps Procedure On the Cisco Unified IP Phone press the Applications button B Select Accessories Highlight Cisco Unified Camera Press the Set up softkey Select Brightness Use the arrows on the Navigation pad to increase or decrease brightness Press the Save softkey Adjusting Auto Transmit Setting Step 1 Step 2 The Auto Transmit feature allows you to control the streaming of videos for both inound and outbound calls When Auto Transmit is on default setting the camera streams video automatically during calls When Auto Transmit is off video for each call is automatically muted however your phone still receives video To resume video transmissio
377. tion at http www cisco com en US docs general whatsnew whatsnew html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Preface Document Conventions This document uses the following conventions Convention Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets
378. tistics screen displays statistics about the wireless Cisco Unified IP Phone 9971 Table 10 4 describes the information that appears in this screen To display the WLAN Statistics screen follow these steps Procedure Step1 Press the Applications button Step2 Select Administrator Settings Step3 Select Status Step4 Select WLAN Statistics To reset the WLAN statistics to 0 press the Clear List softkey To exit the WLAN Statistics screen press the Exit softkey Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 g ioo Chapter 10 Table 10 4 Item WLAN Statistics on the Cisco Unified IP Phone Description Transmit Frames Number of packets transmitted by the phone Directed Frames Received Number of directed packets received by the phone Multicast Frames Received Number of multicast packets received by the phone Broadcast Frames Received Number of broadcast packets received by the phone Receive Errors Number of packets with errors received by the phone Receive No Buffers The radio was unable to receive a packet but had no buffers Frame Checksum FCS Errors Increments when an FCS error is detected in a received MPDU Duplicate Frames Number of duplicate packets received by the phone Fragments Received Number of fragmented packets received by the phone Beacons Re
379. to attach the bracket to the wall The following figure shows the steps for installing the bracket OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix F Cisco Unified IP Phone Non Lockable Wall Mount W ADA Non Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F 13 Bracket Installation A o O_O Mark mounting holes through bracket on wall Level wall bracket on wall Sw Dy Screw bracket to wall using Phillips head sl screws Insert anchors into wall wo EA x v e we Step2 Attach the phone bracket to the IP phone and key expansion assembly 345742 a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone za Remove the label covers that are conceal the screw holes c Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP F 14 OL 20861 01 Ap
380. to reset follow these steps to eliminate DNS or other connectivity errors Procedure Use the Reset Settings menu to reset phone settings to their default values See the Resetting the Cisco Unified IP Phone section on page 12 15 for details Modify DHCP and IP settings a Disable DHCP See the Ethernet Setup Menu section on page 7 4 for instructions b Assign static IP values to the phone See the Ethernet Setup Menu section on page 7 4 for instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign a TFTP server See the Ethernet Setup Menu section on page 7 4 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones On the Cisco Unified Communications Manager server verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address From Cisco Unified Communications Manager choose System gt Server and verify that the server is referred to by its IP address and not by its DNS name From Cisco Unified Communications Manager choose Device gt Phone gt Find and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see the Determining the MAC Address for a Cisco Unified IP Phone section on page 2 13 Power cycle the phone Checking Power Connection In most cases a
381. tocol similar to CDP that is supported on some Cisco and third party devices The Cisco Unified IP Phone supports LLDP on the PC port OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter1 An Overview of the Cisco Unified IP Phone W What Networking Protocols are Used Table 1 4 Supported Networking Protocols on the Cisco Unified IP Phone continued Networking Protocol Purpose Usage Notes Link Layer Discovery Protocol Media Endpoint Devices LLDP MED LLDP MED is an extension of the LLDP standard developed for voice products The Cisco Unified IP Phone supports LLDP MED on the SW port to communicate information such as e Voice VLAN configuration e Device discovery e Power management e Inventory management For more information about LLDP MED support see the LLDP MED and Cisco Discovery Protocol white paper http www cisco com en US tech tk652 tk701 tech nologies_white_paper0900aecd804cd46d shtml Real Time Transport Protocol RTP RTP is a standard protocol for transporting real time data such as interactive voice and video over data networks Cisco Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways Real Time Control Protocol RTCP RTCP works in conjunction with RTP to provide QoS data such as jitter latency and r
382. traight through cable on this port Handset Rest The wideband capable handset is designed especially for use with a Cisco Unified IP Phone It includes a light strip that indicates incoming calls and voice messages waiting To connect a handset to the Cisco Unified IP Phone plug the cable into the handset and the Handset port on the back of the phone With a wall mounted phone you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle as shown in Figure 3 1 Figure 3 1 Removing the Hookswitch Clip Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP I oL 20861 01 EN Chapter3 Setting Up the Cisco Unified IP Phone W Understanding the Cisco Unified IP Phone Components Remove handset from the cradle and pull the plastic tab from the handset rest Rotate the tab 180 degrees Hold the tab between two fingers with the corner notches facing you So N Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest Speakerphone By default the wideband capable speakerphone is enabled on the Cisco Unified IP Phone You can disable the speakerphone by using Cisco Unified Communications Manager Administration To do so choose Device gt Phone and
383. ttings correspond to the values you entered when you added the user to Cisco Unified Communications Manager see the Adding Users to Cisco Unified Communications Manager section on page 8 33 e A brief description of what a web based graphical user interface application is and how to access it with a web browser e An overview of the tasks that users can accomplish by using the web page How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice messaging systems including the Cisco Unity voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specific system You should provide this information to each user e How to access the voice messaging system account Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone e Initial password for accessing the voice messaging system Make sure that you have configured a default voice messaging system password for all users e How the phone indicates that voice messages are waiting Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator MWI method Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP A 2 OL 20861 01 Appendix A Providing Informat
384. tton Then when the user presses an idle BLF Directed Call Park feature button for an active call the active call will be immediately parked at the Dpark slot associated with the Directed Call Park feature button For more information see the Cisco Unified Communications Manager Features and Services Guide Configuring Directed Call Park section Auto Answer Connects incoming calls automatically after a ring or two Auto Answer works with either the speakerphone or the headset For more information go to the Directory Number Configuration chapter in the Cisco Unified Communications Manager Administration Guide Auto dial Allows the phone user to choose from matching numbers in the Placed Calls log while dialing To place the call the user can choose a number from the Auto Dial list or continue to enter digits manually Requires no configuration OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Automatic Port Synchronization When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex functio
385. tures Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Telephony Features Available for the Cisco Unified IP Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager you can add functionality to the phones Table 8 1 includes a list of supported telephony features many of which you can configure using Cisco Unified Communications Manager Administration The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information For information about using most of these features on the phone refer to Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager Also see Table 8 4 for a list of features that can be configured as programmable buttons Table 8 4 also lists whether a feature is a softkey or a dedicated feature button Note Table 8 1 Feature Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions For more information on accessing and configuring service parameters refer to Cisco Unified Communications Manager Administration Guide For more information on the functions of a service click on the name of the parameter or the question mark help button in the Service Parameter Configuration window Telephony Features for the Cisco Unified IP
386. u must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls This section includes the following topics e Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager page 2 2 e Understanding How the Cisco Unified IP Phone Interacts with the VLAN page 2 2 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network W Understanding Interactions with Other Cisco Unified IP Telephony Products Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager S Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating traditional PBX functionality with the corporate IP network Cisco Unified Communications Manager manages the components of the IP telephony system such as the phones the access gateways and the resources necessary for features such as call conferencing and route planning Cisco Unified Communications Manager also provides e Firmware for phones e Configuration file CTL and Identity Trust List ITL files via the TFTP service e Phone registration e Call preservation so that a media session
387. umber e In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window choose the items i e Forward All Forward Busy Internal and corresponding destinations to which calls should be sent Example If you want incoming internal and external calls that receive a busy signal to be forwarded to the voice mail for this line check the Voice Mail box next to the Forward Busy Internal and Forward Busy External items in the left column of the Call Pickup and Call Forward Settings pane f In the Line 1 on Device pane of the Directory Number Configuration window configure the following Display Internal Caller ID field You can enter the first name and last name of the user of this device so that this name will be displayed for all internal calls You can also leave this field blank to have the system display the phone extension External Phone Number Mask Indicate phone number or mask that is used to send Caller ID information when a call is placed from this line You can enter a maximum of 24 number and X characters The Xs represent the directory number and must appear at the end of the pattern Example Using the john doe extension in the example above if you specify a mask of 408902XXXX an external call from extension 6640 displays a caller ID number of 4089026640 amp Note This setting applies only to the current device unless you check the check box at right
388. uminated by light coming from the front Using the Cisco Unified Video Camera For information about placing and receiving video calls setting up video conferences and adjusting camera settings on the phone see the Cisco Unified Video Camera Quick Start Guide at this location http www cisco com en US products ps10655 products_user_guide_list html Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP 5 4 OL 20861 01 CHAPTER Understanding the VoIP Wireless Network This chapter provides an overview of the interaction between a wireless capable Cisco Unified IP Phone 9971 and other key components of a VoIP network in a wireless local area network WLAN environment This chapter contains the following sections e Understanding the Wireless LAN page 6 1 e Understanding WLAN Standards and Technologies page 6 2 e Bluetooth Wireless Technology page 6 7 e Components of the VoIP Wireless Network page 6 8 e Security for Voice Communications in WLANs page 6 11 e VoIP WLAN Configuration page 6 15 e Configuring Wireless LAN page 6 16 Note For instructions on deploying and configuring a wireless Cisco Unified IP Phone 9971 refer to the Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide at this location http www cisco com en US docs voice_ip_comm cuipph 9971_9951_8961 7_1_3 english deploymen t guide 997 1 dply pdf Understanding the Wirele
389. up successfully To start a service follow these steps Procedure From Cisco Unified Communications Manager Administration choose Cisco Unified Serviceability from the Navigation drop down list and click Go Choose Tools gt Control Center Feature Services Choose the primary Cisco Unified Communications Manager server from the Server drop down list The window displays the service names for the server that you chose the status of the services and a service control panel to start or stop a service If a service has stopped click its radio button and then click the Start button The Service Status symbol changes from a square to an arrow Note A service must be activated before it can be started or stopped To activate a service choose Tools gt Service Activation Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP OL 20861 01 Chapter 12 Troubleshooting and Maintenance Resolving Startup Problems W Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure Step 1 From Cisco Unified Communications Manager choose Device gt Phone gt Find to locate the phone experiencing problems Step2 Choose Delete to remove the phone from the Ci
390. updated in Cisco Unified Communications Manager Administration with the correct MAC address Auto registration must be enabled in Cisco Unified Communications Manager Administration System gt Cisco Unified CM for TAPS to function Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is not enabled automatically For more information refer to the Cisco Unified Communications Manager Bulk Administration Guide Related Topics e Adding Phones with Auto Registration page 2 10 e Adding Phones with Cisco Unified Communications Manager Administration page 2 12 e Adding Phones Using BAT Phone Template page 2 12 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network HZ Adding Phones to the Cisco Unified Communications Manager Database Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration To do so you first need to obtain the MAC address for each phone For information about determining a MAC address see the Determining the MAC Address
391. uthentication and encryption can be set up on the APs with different SSIDs When the phone attempts to authenticate it chooses the AP that advertises the authentication and encryption scheme that the phone can support Auto AKM mode can authenticate by using WPA WPA2 WPA Pre shared key or CCKM Note e When using WPA Pre shared key or WPA2 Pre shared key the pre shared key must be statically set on the phone These keys must match the keys configured on the AP e When using Auto AKM encryption options are automatically configured for WPA WPA2 WPA Pre shared key WPA2 Pre shared key or CCKM e In AKM mode the phone will authenticate with LEAP if it is configured with WPA WPA2 or CCKM key management or if 802 1x is used I OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP E Chapter6 Understanding the VolP Wireless Network Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Security for Voice Communications in WLANs e The Cisco Unified IP Phone does not support auto EAP negotiation to use EAP FAST mode you must specify it Table 6 4 provides a list of authentication and encryption schemes that are configured on the Cisco Aironet APs that the Cisco Unified IP Phone supports The table shows the network configuration option for the phone that corresponds to the AP co
392. utions_program_home html This section contains the following items e Authentication Methods page 6 11 e Authenticated Key Management page 6 12 e Encryption Methods page 6 13 e Choosing AP Authentication and Encryption Methods page 6 13 Authentication Methods The Cisco Wireless IP telephony solution provides wireless network security that prevents unauthorized logins and compromised communications by using the following authentication methods supported by the wireless Cisco Unified IP Phone 9971 e Open Authentication Any wireless device can request authentication in an open system The AP that receives the request may grant authentication to any requestor or only to requestors on a list of users Communication between the wireless device and AP could be non encrypted or devices can use Wired Equivalent Privacy WEP keys to provide security Devices that are using WEP only attempt to authenticate with an AP that is using WEP OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter6 Understanding the VolP Wireless Network HZ Security for Voice Communications in WLANs Shared Key Authentication The AP sends an unencrypted challenge text string to any device attempting to communicate with the AP The device that is requesting authentication uses a pre configured WEP key to encrypt the challenge text and sends it back to the AP If the challe
393. ved by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Rx size64 Total number of packets received including bad packets that are between 0 and 64 bytes in size Rx size65to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size256to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Chapter11 Monitoring the Cisco Unified IP Phone Remotely Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Network Statistics Table 11 4 Item Access Area and
394. ver to which the phone switches if the current server becomes unavailable e Blank No current connection to this Cisco Unified Communications Manager server An item may also include the Survivable Remote Site Telephony SRST designation which identifies an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window Information URL URL of the help text that appears on the phone Directories URL URL of the server from which the phone obtains directory information Messages URL URL of the server from which the phone obtains message services Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services DHCP Enabled Indicates whether DHCP is being used by the phone DHCP Address Indicates the setting of the DHCP Address Released option on the phone s Network Configuration Released menu Alternate TFTP Indicates whether the phone is using an alternative TFTP server Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and
395. vice gt Phone 2 Find your phone from the list of phones associated with the Cisco Unified CM 3 Click on the Device Name of the phone 4 The Phone Configuration window appears 5 Go to Product Specific Configuration Layout area and from the Bluetooth Profiles drop down list box choose the applicable profile The Handsfree profile is selected by default Check the Override Common Settings check box for any setting in Product Specific Configuration area that you wish to update e If you do not check this check box the corresponding parameter setting does not take effect e Parameters that you set in the Product Specific Configuration area may also appear in the Device Configuration window for various devices and in the Enterprise Phone Configuration window If you set these same parameters in these other windows too the setting that takes precedence is determined in the following order 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings For more information see Cisco Unified Communications Manager Administration Guide Block external to external transfer Prevents users from transferring an external call to another external number For more information go to the External Call Transfer Restrictions chapter in the Cisco Unified Communications Manager Features and Services Guide Busy Lamp Field BL
396. wall f N Screw bracket to wall using Phillips head screws 274936 OL 20861 01 Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP Appendix E Installing the Wall Mount for the Cisco Unified IP Phone HZ Installing the Wall Mount for Cisco Unified IP Phone 8961 9951 and 9971 Step2 Attach the phone bracket to the IP phone Figure E 3 a Detach the handset cord and headset cord if there is a headset power cord and any other attached cords from the base of the phone b Remove the label covers that are concealing the screw holes Attach the phone bracket by inserting the tabs into the mounting tabs on the phone The phone s ports should be accessible through the holes in the bracket d Secure the phone bracket to the IP Phone with the machine screws Slot for mounting tabs e Thread the handset cord and headset cord if using one Reattach the cords and seat them in the clips incorporated into the phone body Figure E 3 Attaching the Phone Bracket Screw holes Oo O 5 Q Q Q A A O O DC DC on 7 7 274937 Cisco Unified IP Phone 8961 9951 and 9971 Administration
397. with a resolution higher than VGA 640x480 If the other endpoint transmits at a resolution greater than VGA it will result in a black screen Check the resolution of the transmitting endpoint e There might not be any packets received for video display Check the Revr Packets would be zero in this case in the AdminSettings gt Status gt CallStatistics gt Video gt Video statistics e Ensure that the transmitting phone has the camera shutter completely open Frozen video When the phone stops receiving video packets the video displayed will pause displaying the last decoded video frame e Check if the received packets count is incrementing or not by navigating to AdminSettings gt Status gt CallStatistics gt Video gt Video statistics gt Revr Packets statistics e Try to hold and then resume the call to clear the issue e If the transmitting phone is also Cisco Unified IP Phone 8961 or 9951 or 9971 check the LED on top of the camera If there is no light illuminated either green or red then the remote camera might not be transmitting video Slow moving video or jittery video The frame rate of the received video is low Check the rate by navigating to AdminSettings gt Status gt CallStatistics gt Video gt Video statistics gt Revr Frame Rate Frame rates less than 15 fps will result in slow moving video Audio Video synchronization is poor e Check if RTCP is enabled in the Cisco Unified Communications M
398. ww cisco com en US products ps 10453 products_user_guide_list html From this site you can view various user guides In addition to providing documentation it is important to inform users of available Cisco Unified IP Phone features including those specific to your company or network and of how to access and customize those features if appropriate For a summary of some of the key information that phone users need their system administrators to provide see Appendix A Providing Information to Users Via a Website Understanding Security Features for Cisco Unified IP Phones Table 1 5 Topic Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server prevents data tampering and prevents call signaling and media stream tampering To alleviate these threats the Cisco IP telephony network establishes and maintains secure encrypted communication streams between a phone and the server digitally signs files before they are transferred to a phone and encrypts media streams and call signaling between Cisco Unified IP phones The Cisco Unified IP Phone 8961 9951 and 9971 use the Phone security profile which defines whether the device is nonsecure or secure For information on applying the security profile to the phone refer to the Cisco Unified Communications Manager Security Guide If you configure security related settings in Cisco
399. x choose the appropriate calling search space CSS A calling search space comprises a collection of partitions analogous to a collection of available phone books that are searched to determine how a dialed number should be routed The calling search space for the device and the calling search space for the directory number get used together The directory number CSS takes precedence over the device CSS wy Note Calling Search Spaces are defined on the Calling Search Space Configuration window of Cisco Unified Communications Manager Administration Calling routing gt Class of Control gt Calling Search Space You can use the search field s in conjunction with the Find button to find all configured Calling Search Spaces and their current settings Location Choose the appropriate location for this Cisco Unified IP Phone Owner User ID From the drop down menu choose the user ID of the assigned phone user b In the Protocol Specific Information pane of this window choose a Device Security Profile from the drop down list To enable security features for a phone you must configure a new security profile for the device type and protocol and apply it to the phone If the phone does not support security choose a non secure profile To identify the settings that are contained in the profile choose System gt Security Profile gt Phone Security Profile Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cis
400. ximum Hop Count service parameter allows For more information go to the Cisco Unified IP Phone chapter in the Cisco Unified Communications Manager System Guide Call Forward destination override Allows you to override Call Forward All CFA in cases where the CFA target places a call to the CFA initiator This feature allows the CFA target to reach the CFA initiator for important calls The override works whether the CFA target phone number is internal or external For more information go to the Understanding Directory Numbers chapter in the Cisco Unified Communications Manager System Guide Call Park Allows users to park temporarily store a call and For more information go to the Call Park and then retrieve the call by using another phone in the Directed Call Park chapter in the Cisco Cisco Unified Communications Manager system Unified Communications Manager Features and Services Guide Cisco Unified IP Phone 8961 9951 and 9971 Administration Guide for Cisco Unified Communications Manager 8 5 SIP oL 20861 01 a 87 Chapter8 Configuring Features Templates Services and Users Hs Telephony Features Available for the Cisco Unified IP Phone Table 8 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Call Pickup Allows a user to answer a call that is ringing on a co worker s phone by redirecting the call

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