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Cisco Systems 7970G Cordless Telephone User Manual

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1. Ethernet Information Displays information about Ethernet traffic For more information see the Network Statistics section on page 8 11 Access Displays information about network traffic to and from the PC port on the phone For more information see the Network Statistics section on page 8 11 Network Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 8 11 e Device Logs Includes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to individual log files For more information see the Device Logs section on page 8 14 Core Dumps Includes hyperlinks to individual dump files Status Messages Displays up to the 10 most recent status messages that the phone has generated since it was last powered up For more information see the Device Logs section on page 8 14 Debug Display Displays messages that might be useful to the Cisco TAC if you require assistance with troubleshooting For more information see the Device Logs section on page 8 14 e Streaming Statistics Includes the Stream 1 Stream 2 and Stream 3 hyperlinks which display a variety of streaming statistics For more information see the Streaming Statistics section on page 8 15 Disabling and Enabling Web Page Access For secu
2. Chapter1 An Overview of the Cisco Unified IP Phone M Overview of Configuring and Installing Cisco Unified IP Phones Table 1 4 Checklist for Configuring the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager continued Task Purpose For More Information 3 Add and configure the phone by Adds the device with its Refer to the Cisco Unified completing these required fields in default settings to the Cisco CallManager Administration the Phone Configuration window Unified CallManager Guide Cisco database Unified IP Phone e Phone type A Configuration chapter e Description user name or ID For information about Product e MAC address Specific Configuration fields e Device pool refer to T Button Help in the A Phone Configuration window e Partition e Calling Search Space e Button template e Product Specific Configuration e Softkey template if customized 4 Add and configure directory Adds primary and secondary Refer to Cisco Unified numbers lines on the phone by directory numbers and CallManager Administration completing these required fields in features associated with Guide the Directory Number Configuration directory numbers to the e Cisco Unified IP Phone window phone Configuration chapter e Directory number s e Directory Number e Partition Configuration chapter e Multiple Calls and Call Waiting e Creating a Cisco Unity e Call Forwarding and
3. Conceal Ratio and Conceal Seconds increase significantly Network impairment from packet loss or high jitter Conceal Ratio is near or at zero but the voice quality is poor Noise or distortion in the audio channel such as echo or audio levels Tandem calls that undergo multiple encode decode such as calls to a cellular network or calling card network Acoustic problems coming from a speakerphone handsfree cellular phone or wireless headset Check packet transmit TxCnt and packet receive RxCnt counters to verify that voice packets are flowing Ss Note Voice quality metrics do not account for noise or distortion only frame loss Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 IEA Chapter9 Troubleshooting and Maintenance M Where to Go for More Troubleshooting Information Where to Go for More Troubleshooting Information If you have additional questions about troubleshooting the Cisco Unified IP Phones several Cisco com web sites can provide you with more tips e Cisco Unified IP Phone Troubleshooting Resources http www cisco com pcgi bin Support PSP psp_view pl p Hardware IP_Phones amp s Troubleshooting e Cisco Products and Technologies Cisco Voice and IP Communications including Cisco Unified CallManager and Cisco Unified IP Phones http www cisco com en US products sw voicesw index
4. Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option The Load Server setting is not valid The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones Check the Load Server entry from Cisco Unified CallManager Administration choose Device gt Phone No CTL installed A certificate trust list CTL file is not installed in the phone Occurs if security is not configured or if security is configured because the CTL file does not exist on the TFTP server For more information refer to Cisco Unified CallManager Security Guide No default router DHCP or static configuration did not specify a default router e Ifthe phone has a static IP address verify that the default router has been configured See the Network Configuration Menu section on page 4 7 section for details e If you are using DHCP the DHCP server has not provided a default router Check the DHCP server configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 710 y OL 11524 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Message Description Possible Explanation and Action
5. Refer to Cisco Unified CallManager Security Guide for more information Note Depending on how you have configured the CAPF this procedure installs an LSC updates an existing LSC or removes an existing LSC To configure an LSC on the phone perform the following steps OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter 3 Setting Up the Cisco Unified IP Phone Step 1 Step 2 Step 3 Step 4 Step 5 Configuring Security on the Cisco Unified IP Phone Mi Procedure Obtain the CAPF authentication string that was set when the CAPF was configured From the phone press the Settings gt Security Configuration amp Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration Settings page For more information see Cisco Unified CallManager Administration Guide Press to unlock settings on the Security Configuration menu Scroll to LSC and press the Update softkey The phone prompts for an authentication string Enter the authentication code and press the Submit softkey The phone begins to install update or remove the LSC depending on how the CAPF was configured During the procedure a series of messages appears in the LSC option field in the Security Configuration menu so that you can monitor progress When t
6. Appendix Supporting International Users HZ Installing the Cisco Unified CallManager Locale Installer Installing the Cisco Unified CallManager Locale Installer Ss If you are using Cisco Unified IP Phones in a locale other than English you must install the locale specific version of the Cisco Unified CallManager Locale Installer on every Cisco Unified CallManager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified CallManager Locale Installer at http www cisco com kobayashi sw center telephony callmgr locale installer sh tml For more information refer to the Locale Installation section in the Cisco IP Telephony Platform Administration Guide Note All languages may not be immediately available so continue to check the website for updates Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones lt OL 11524 01 APPENDIX Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones 7970G 7971G GE e Physical and Operating Environment Specifications page D 1 e Cable Specifications page D 2 e Network and Access Port Pinouts page D 2 Physical and Operating Environment Spe
7. Before installing the Cisco Unified IP phone you must choose a method for adding phones to the Cisco Unified CallManager database The following sections describe these methods e Adding Phones with Auto Registration page 2 14 e Adding Phones with Auto Registration and TAPS page 2 15 e Adding Phones with Cisco Unified CallManager Administration page 2 16 e Adding Phones with BAT page 2 16 Table 2 5 provides an overview of these methods for adding phones to the Cisco Unified CallManager database Table 2 5 Methods for Adding Phones to the Cisco Unified CallManager Database Requires MAC Method Address Notes Auto registration No Results in automatic assignment of directory numbers Auto registration with TAPS No Requires auto registration and the Bulk Administration Tool BAT updates the Cisco Unified CallManager database with the DNs for the device Using the Cisco Unified Yes Requires phones to be added CallManager Administration individually Using BAT Yes Allows for simultaneous registration of multiple phones 0L 11524 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network W Adding Phones to the Cisco Unified CallManager Database Adding Phones with Auto Registration Ss You can add phones with auto registration without first gathering MAC addresses from the phones Note Ss Cisco recommends you use auto registration to add less than 100 pho
8. Chapter 5 Configuring Features Templates Services and Users Table 5 1 Feature Description Telephony Features Available for the Phone Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Ring setting Identifies ring type used for a line when a phone has another active call For more information refer to Cisco Unified CallManager Administration Guide Configuring Directory Numbers chapter Cisco Unified CallManager Features and Services Guide Custom Phone Rings chapter Creating Custom Phone Rings section on page 6 2 Services Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified CallManager Administration to define and maintain the list of phone services to which users can subscribe For more information refer to Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Services Configuration chapter Cisco Unified CallManager System Guide Cisco Unified IP Phone Services chapter Services URL button Allows a user to access a service from a line key on the phone rather than by using the Services button and Services menu For more information refer to Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified CallManager System Guide Cisco Unified IP Phone Services chapter Shared
9. Network Configuration Menu Mi Table 4 2 Network Configuration Menu Options continued Option Description To Change DNS Server 1 DNS Server 2 DNS Server 3 DNS Server 4 DNS Server 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone 1 Unlock network configuration options Set the DHCP Enabled option to No N 3 Scroll to the appropriate DNS Server option press the Edit softkey and then enter a new DNS server IP address 4 Press the Validate softkey 5 Repeat Steps 3 and 4 as needed to assign backup DNS servers 6 Press the Save softkey Operational Auxiliary Virtual Local Area Network The phone obtains its Operational VLAN VLAN ID VLAN configured on a Cisco Catalyst ID via Cisco Discovery Protocol CDP switch in which the phone is a member from the switch to which the phone is If the phone has not received an m To aa beac ID auxiliary VLAN this option indicates manyas yyyuse me admin the Administrative VLAN phon If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank Admin VLAN Auxiliary VLAN in which the phone is 1 Unlock network configuration ID a member options Used only if the phone does not receive an auxiliary VLAN from the switch ignored otherwise Overrides the value specified by the Operation VLAN ID option 2 Scroll to the Admin VLAN ID
10. OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu W Related Topics Displaying a Configuration Menu page 4 3 Unlocking and Locking Options page 4 4 Editing Values page 4 5 Overview of Options Configurable from a Phone page 4 6 Device Configuration Menu page 4 15 Device Configuration Menu The Device Configuration menu provides access to several sub menus from which you can view a variety of settings that are specified in the configuration file for a phone The phone downloads the configuration file from the TFTP server These sub menus are CallManager Configuration Menu page 4 16 SIP Configuration Menu page 4 18 Call Preferences Menu page 4 21 HTTP Configuration Menu page 4 23 Locale Configuration Menu page 4 25 UI Configuration Menu page 4 26 Media Configuration Menu page 4 28 Power Save Configuration Menu page 4 32 Ethernet Configuration Menu page 4 33 Security Configuration Menu page 4 33 QoS Configuration Menu page 4 35 Network Configuration page 4 35 For instructions about how to access the Device Configuration menu and its sub menus see the Displaying a Configuration Menu section on page 4 3 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu CallManage
11. To Change Messages URL URL of the server from which the phone obtains message services Use Cisco Unified CallManager Administration to modify gt Device gt Phone gt Phone Configuration Information URL URL of the help text that appears on the phone Use Cisco Unified CallManager Administration gt gt Device gt Phone gt Phone Configuration Authentication URL URL that the phone uses to validate requests made to the phone web server Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Proxy Server URL of proxy server which makes Use Cisco Unified CallManager URL HTTP requests to non local host Administration to modify gt Device gt addresses on behalf of the phone HTTP Phone gt Phone Configuration client and provides responses from the non local host to the phone HTTP client Idle URL URL of an XML service that the phone Use Cisco Unified CallManager displays when the phone has not been used for the time specified in the Idle URL Time option and no menu is open For example you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes Administration gt Device gt Phone gt Phone Configuration Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service
12. section on page 9 8 for tips on resolving this problem Cisco Unified CallManager and TFTP Services Are Not Running Step 1 Step 2 If the Cisco Unified CallManager or TFTP services are not running phones may not be able to start up properly However in such a situation it is likely that you are experiencing a system wide failure and that other phones and devices are unable to start up properly If the Cisco Unified CallManager service is not running all devices on the network that rely on it to make phone calls will be affected If the TFTP service is not running many devices will not be able to start up successfully To start a service follow these steps Procedure From Cisco Unified CallManager Administration choose Application gt Cisco CallManager Serviceability Choose Tools gt Control Center Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m OL 11524 01 Chapter 9 Troubleshooting and Maintenance Step 3 Step 4 Resolving Startup Problems Mi From the Servers column choose the primary Cisco Unified CallManager server The page displays the service names for the server that you chose the status of the services and a service control panel to stop or start a service If a service has stopped click the Start button The Service Status symbol changes from a square to an arrow Creating a New Configuration File Ste
13. No DNS server IP A name was specified but e Ifthe phone has a static IP address verify DHCP or static IP that the DNS server has been configured configuration did not specify a See the Network Configuration Menu DNS server address section on page 4 7 section for details e If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration Programming Error The phone failed during Attempt to resolve this error by power cycling programming the phone If the problem persists contact Cisco technical support for additional assistance Successful MD5 The phone attempted an The phone achieved 802 1X authentication 802 1X transaction and For more information see the 802 1X authentication achieved Authentication and Status section on page 4 42 TFTP access error TFTP server is pointing to a e If you are using DHCP verify that the directory that does not exist DHCP server is pointing to the correct TFTP server e Ifyou are using static IP addresses check configuration of TFTP server See the Network Configuration Menu section on page 4 7 for details on assigning a TFTP server TFTP Error The phone does not recognize Contact the Cisco TAC an error code provided by the TFTP server TFTP file not found The requested load file bin Check the load ID assigned to the phone from was not found in the TFTPPath Cisco Unified CallManager choose Device gt director
14. Resolving Startup Problems Mi If you are using DHCP the phone obtains the address for the TFTP server from the DHCP server Check the IP address configured in Option 150 You can also enable the phone to use an alternate TFTP server Such a setting is particularly useful if the phone was recently moved from one location to another See the Network Configuration Menu section on page 4 7 for instructions Verifying IP Addressing and Routing You should verify the IP addressing and routing settings on the phone If you are using DHCP the DHCP server should provide these values If you have assigned a static IP address to the phone you must enter these values manually On the Cisco Unified IP Phone press the Settings button choose Network Configuration and look at the following options e DHCP Server If you have assigned a static IP address to the phone you do not need to enter a value for the DHCP Server option However if you are using a DHCP server this option must have a value If it does not check your IP routing and VLAN configuration Refer to Troubleshooting Switch Port Problems available at this URL http www cisco com warp customer 473 53 shtml e IP Address Subnet Mask Default Router If you have assigned a static IP address to the phone you must manually enter settings for these options See the Network Configuration Menu section on page 4 7 for instructions If you are using DHCP check the IP addre
15. To Change Display On Time Time each day that the LCD screen turns on automatically except on the days specified in the Days Display Not Active field Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Display On Duration Length of time that the LCD screen remains on after turning on at the time shown in the Display On Time option Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Display Idle Length of time that the phone is idle Use Cisco Unified CallManager Timeout before the display turns off Applies Administration gt Device gt Phone gt only when the display was off as Phone Configuration scheduled and was turned on by an end user by pressing a button on the phone touching the touchscreen or lifting the handset Days Display Not Days that the display does not turn on Use Cisco Unified CallManager Active automatically at the time specified in Administration gt Device gt Phone gt the Display On Time option Phone Configuration Display On When Indicates whether the LCD screen Use Cisco Unified CallManager Incoming Call automatically illuminates when a call is received Administration gt Device gt Phone gt Phone Configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapte
16. refer to the Using the Certificate Authority Proxy Function section in Cisco Unified CallManager Security Guide CallManager TFPT Server IP address of a Cisco Unified CallManager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server If neither the primary TFTP TFTP Server 1 server nor the backup TFTP server TFTP Server 2 is listed in the CTL file you must unlock the CTL file before you can save changes that you make to the TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu For information about changing these options see the Network Configuration Menu section on page 4 7 Step 1 Step 2 Unlocking the CTL File To unlock the CTL file from the Security Configuration menu follow these steps Procedure Press to unlock options on the CTL File menu If you decide not to continue press again to lock options on this menu Ss Note ok pressing If a password is configured on the phone you must enter a password after Highlight the CTL option Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones aao E OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Mi Step3 Press the Unlock softkey to unlock the CTL file After you change and save
17. False Option does not appear on the User Options web pages Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 513 fl OL 11524 01 CHAPTER Customizing the Cisco Unified IP Phone This chapter explains how you customize phone ring sounds background images and the idle display at your site Ring sounds play when the phone receives a call Background images appear on the phone s LCD screen The idle display appears on the LCD screen when the phone has not been used for a designated period This chapter includes these topics e Customizing and Modifying Configuration Files page 6 1 e Creating Custom Phone Rings page 6 2 e Creating Custom Background Images page 6 5 e Configuring Wideband Headset Codec page 6 8 e Configuring the Idle Display page 6 9 e Automatically Disabling the Cisco Unified IP Phone Touchscreen page 6 11 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone backgrounds to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration from the TFTP Server File Upload page Refer to Cisco IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified CallManager server Cisco U
18. No current connection to this Cisco Unified CallManager server An option may also include the Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco Unified CallManager functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable The SRST Cisco Unified CallManager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified CallManager Information URL URL of the help text that appears on the phone Directories URL URL of the server from which the phone obtains directory information Messages URL URL of the server from which the phone obtains message services Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Mi Table 8 2 Network Configuration Area Items continued Item Description Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services DHCP Enabled Indicates whether DHCP is being used by the phone DHCP Address Indicates the setting of the DHCP Address Released Released option on the phone s Network Configuration menu Alternate TFTP Indicates whether the phon
19. Option Description To Change 802 1X Authentication Real time progress of the 802 1X Display only Cannot configure Status authentication status displaying one of the following states e Disabled 802 1X is disabled and transaction was not attempted e Disconnected Physical link is down or disconnected e Connecting Trying to discover or acquire the authenticator e Acquired Authenticator acquired awaiting authentication to begin e Authenticating Authentication in progress e Authenticated Authentication successful or implicit authentication due to timeouts e Held Authentication failed waiting before next attempt approximately 60 seconds Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 4 44 OL 11524 01 CHAPTER Configuring Features Templates Services and Users After you install Cisco Unified IP Phones in your network configure their network settings and add them to Cisco Unified CallManager you must use the Cisco Unified CallManager Administration application to configure telephony features optionally modify phone templates set up services and assign users This chapter provides an overview of these configuration and setup procedures Cisco Unified CallManager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and
20. Use Cisco Unified CallManager Services services Administration gt System gt Enterprise Parameters Related Topics e Displaying a Configuration Menu page 4 3 e Network Configuration Menu page 4 7 Network Configuration The Network Configuration menu displays device specific network configuration settings on the phone Table 4 17 describes the options in this menu Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 g a35 Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 17 Network Configuration Menu Options Description Option To Change Load Server Used to optimize installation time for phone firmware upgrades and offload the WAN by storing images locally negating the need to traverse the WAN link for each phone s upgrade You can set the Load Server to another TFTP server IP address or name other than the TFTP Server 1 or TFTP Server 2 from which the phone firmware can be retrieved for phone upgrades When the Load Server option is set the phone contacts the designated server for the firmware upgrade Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files The Load Server option does not provide management of the process and of
21. configuration of TFTP server Timed Out Supplicant attempted 802 1X Authentication typically times out if 802 1X transaction but timed out to authentication is not configured on the switch due the absence of an For more information see the 802 1X authenticator Authentication and Status section on page 4 42 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 12 OL 11524 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Message Description Possible Explanation and Action Version error The name of the phone load Make sure that the phone load file has the file is incorrect correct name XmlDefault cnf xml Name of the configuration file None This is an informational message or cnf xml indicating the name of the configuration file corresponding to the for the phone phone device name Network Statistics Screen The Network Statistics screen displays information about the phone and network performance Table 7 3 describes the information that is displayed in this screen To display the Network Statistics screen follow these steps Procedure Step1 Press the Settings button Step2 Select Status Step3 Select Network Statistics To reset the Rx Frames Tx Frames and Rx Broa
22. e Creating a New Configuration File page 9 7 e Registering the Phone with Cisco Unified CallManager page 9 8 In addition problems with security may prevent the phone from starting up properly See the Troubleshooting Cisco Unified IP Phone Security section on page 9 12for more information Identifying Error Messages As the phone cycles through the startup process you can access status messages that might provide you with information about the cause of a problem See the Status Messages Screen section on page 7 4 for instructions about accessing status messages and for a list of potential errors their explanations and their solutions Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified CallManager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone choosing Network Configuration and scrolling to the TFTP Server 1 option If you have assigned a static IP address to the phone you must manually enter a setting for the TFTP Server 1 option See the Network Configuration Menu section on page 4 7 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones u OL 11524 01 Chapter 9 Troubleshooting and Maintenance
23. engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 Preface W Obtaining Technical Assistance Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a valid service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone You can access this tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link clicking the All Tools A Z tab and then choosing Cisco Product Identification Tool from the alphabetical list This tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illus
24. figure 1 2 installation overview 1 21 installation procedure 3 9 installation requirements 1 21 modifying phone button templates 5 15 mounting to wall 3 14 power sources 2 4 registering 2 13 registering with Cisco Unified CallManager 2 14 2 15 2 16 resetting 9 17 supported networking protocols 1 5 technical specifications C 1 troubleshooting 9 1 web page 8 1 cleaning the Cisco Unified IP Phone 9 24 Clear softkey 7 4 7 13 conference 5 7 configuration file creating 9 7 modifying 6 1 overview 2 8 XmlDefault cnf xml 2 8 configuring from a Cisco Unified IP Phone 4 4 overview 1 21 personal directories 5 14 phone button templates 5 15 softkey templates 5 15 startup network settings 3 17 connecting handset 3 9 headset 3 9 to AC adapter 3 9 to a computer 3 10 to the network 3 10 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Console Logs web page 8 3 Core Dumps web page 8 3 CTL file deleting from phone 9 18 requesting 2 11 unlocking 4 40 custom phone rings about 6 2 creating 6 2 6 4 6 7 PCM file requirements 6 4 D daisy chaining 9 15 data VLAN 2 4 Days Display Not Active 4 32 6 12 Debug Display web page 8 3 8 14 Default Router 1 5 4 10 Device Authentication 4 43 device authentication 1 15 Device Configuration menu displaying 4 3 editing values 4 5 overview 4 2 sub menus 4 15 Device Information
25. gt Phone Configuration Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones asa OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu W Table 4 15 Security Configuration Menu Options continued Option Description To Change Security Mode Displays the security mode that is set Use Cisco Unified CallManager for the phone Administration to modify Logging Display This parameter is used only by Cisco Display only Cannot configure TAC for troubleshooting QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service QoS for the phone Table 4 16 describes the options on this menu Table 4 16 QoS Configuration Menu Options Option Description To Change DSCP For Call DSCP IP classification for call control Use Cisco Unified CallManager Control signaling Administration gt System gt Enterprise Parameters DSCP For DSCP IP classification for any phone Use Cisco Unified CallManager Configuration configuration transfer Administration gt System gt Enterprise Parameters DSCP For DSCP IP classification for phone based
26. option press the Edit softkey and then enter a new Admin VLAN setting 3 Press the Validate softkey and then press the Save softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 E Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Network Configuration Menu Table 4 2 Network Configuration Menu Options continued Option Description To Change DHCP Enabled Indicates whether DHCP is being used by the phone 1 Unlock network configuration options Scroll to the DHCP Enabled option and press the No softkey to disable DHCP or press the Yes softkey to enable DHCP Press the Save softkey DHCP Address Released Releases the IP address assigned by DHCP Unlock network configuration options Scroll to the DHCP Address Released option and press the Yes softkey to release the IP address assigned by DHCP or press the No softkey if you do not want to release this IP address Press the Save softkey Alternate TFTP Indicates whether the phone is using an alternative TFTP server Unlock network configuration options Scroll to the Alternate TFTP option and press the Yes softkey 1f the phone should use an alternative TFTP server Press the No softkey otherwise Press the Save softkey OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unifie
27. refer to Cisco Unified CallManager Administration Guide and to Cisco Unified CallManager System Guide Related Topics e Adding Phones with Auto Registration page 2 14 e Adding Phones with Auto Registration and TAPS page 2 15 e Adding Phones with BAT page 2 16 Adding Phones with BAT The Cisco Bulk Administration Tool BAT is a plug in application for Cisco Unified CallManager that enables you to perform batch operations including registration on multiple phones To add phones using BAT only not in conjunction with TAPS you first need to obtain the appropriate MAC address for each phone For information about determining a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 20 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 2 16 OL 11524 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols W For detailed instructions about using BAT refer to Cisco Unified CallManager Administration Guide and to Cisco Unified CallManager Bulk Administration Guide Related Topics e Adding Phones with Auto Registration page 2 14 e Adding Phones with Auto Registration and TAPS page 2 15 e Adding Phones with Cisco Unified CallManager Administration page 2 16 Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP
28. refer to the Using the Certificate Authority Proxy Function section in Cisco Unified CallManager Security Guide LSC Indicates whether a locally significant certificate used for the security features is installed on the phone Yes or is not installed on the phone No For information about how to manage the LSC for your phone refer to the Using the Certificate Authority Proxy Function section in Cisco Unified CallManager Security Guide Call Control Protocol Indicates whether the phone is running under SCCP or SIP See the Using Cisco Unified IP Phones with Different Protocols section on page 2 17 Status Menu The Status menu includes these options which provide information about the phone and its operation Status Messages Displays the Status Messages screen which shows a log of important system messages For more information see the Status Messages Screen section on page 7 4 Network Statistics Displays the Network Statistics screen which shows Ethernet traffic statistics For more information see the Network Statistics Screen section on page 7 13 Firmware Versions Displays the Firmware Versions screen which shows information about the firmware running on the phone For more information see the Firmware Versions Screen section on page 7 15 To display the Status menu press the Settings button and then select Status To exit the Status
29. 01 E Chapter8 Monitoring the Cisco Unified IP Phone Remotely M Streaming Statistics Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 8 20 OL 11524 01 CHAPTER Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phones 7970G 7971G GE or with your IP telephony network It also explains how to clean and maintain your phone For additional troubleshooting information refer to the Using the 79xx Status Information For Troubleshooting tech note That document is available to registered Cisco com users at this URL http www cisco com warp customer 788 AV VID telecaster_trouble html If you need additional assistance to resolve an issue see the Obtaining Technical Assistance section on page Boilerplate 2 This chapter includes these topics e Resolving Startup Problems page 9 2 e Cisco Unified IP Phone Resets Unexpectedly page 9 9 e Troubleshooting Cisco Unified IP Phone Security page 9 12 e General Troubleshooting Tips page 9 15 e Resetting or Restoring the Cisco Unified IP Phone page 9 17 e Using the Quality Report Tool page 9 20 e Monitoring the Voice Quality of Calls page 9 20 e Where to Go for More Troubleshooting Information page 9 24 e Cleaning the Cisco Unified IP Phone page 9 24 0L 11524 01 Cisco Unified IP Phone Administration Guide for
30. 16 for information about displaying these statistics Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 916 y OL 11524 01 Chapter9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9 2 Cisco Unified IP Phone Troubleshooting continued Summary Explanation Loopback condition A loopback condition can occur when the following conditions are met e The SW Port Configuration option in the Network Configuration menu on the phone is set to 10 Half 10 BaseT half duplex e The phone receives power from an external power supply e The phone is powered down the power supply is disconnected In this case the switch port on the phone can become disabled and the following message will appear in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configures Resetting or Restoring the Cisco Unified IP Phone There are two methods for resetting or restoring the Cisco Unified IP Phone e Performing a Basic Reset page 9 18 e Performing a Factory Reset page 9 19 Cisco Unified IP Phone Administration Guide for
31. 4 Configuring Settings on the Cisco Unified IP Phone HZ Overview of Options Configurable from a Phone Overview of Options Configurable from a Phone The settings that you can change on a phone fall into several categories as shown in Table 4 1 For a detailed explanation of each setting and instructions for changing them see the Network Configuration Menu section on page 4 7 Ss Note Table 4 1 Category There are several options on the Network Configuration menu and on the Device Configuration Menu that are for display only or that you can configure from Cisco Unified CallManager These options are also described in the Network Configuration Menu section on page 4 7 and the or the Device Configuration Menu section on page 4 15 Description Settings that You can Change in the Network Configuration Menu Network Configuration Menu Option DHCP settings Dynamic Host Configuration Protocol DHCP automatically assigns IP address to devices when you connect them to the network Cisco Unified IP Phones enable DHCP by default DHCP Enabled DHCP Address Released IP settings If you do not use DHCP in your network you can make IP settings manually Domain Name IP Address Subnet Mask Default Router 1 5 DNS Server 1 5 TFTP settings If you do not use DHCP to direct the phone to a TFTP server you must manually assign a TFTP server You can also
32. Address Load File Description To Change Model number of the phone MAC address of the phone Display only Cannot configure Display only Cannot configure Identifier of the factory installed load running on the phone Display only Cannot configure Boot Load ID Identifier of the factory installed load running on the phone Display only Cannot configure Serial Number Serial number of the phone CTL Displays the MDS hash of the Display only Cannot configure For more information about this file certificate trust list CTL file that is installed in the phone If no CTL file is installed on the phone this field displays No If security is configured for the phone the CTL file installs automatically when the phone reboots or resets refer to the Configuring the Cisco CTL Client section in Cisco Unified CallManager Security Guide OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 7 1 Model Information Settings Option Description To Change MIC Indicates whether a manufacturing For information about how to manage installed certificate used for the security features is installed on the phone Yes or is not installed on the phone No the MIC for your phone
33. Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EA Chapter9 Troubleshooting and Maintenance HI Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings Table 9 3 describes the ways to perform a basic reset You can reset a phone with any of these operations any time after the phone has started up Choose the operation that is appropriate for your situation Table 9 3 Basic Reset Methods Operation Performing Explanation Restart phone From the Main screen press Settings Resets any user and network to displays the Settings menu then configuration changes that you have press made but that the phone has not written to its Flash memory to Note This factory reset sequence previously saved settings then restarts also works from any other screen that does not accept the phone user input Erase softkey From the Settings menu unlock Resets user and network configuration phone options see the Unlocking settings to their default values deletes and Locking Options section on the CTL file from the phone and page 4 4 Then press the Erase restarts the phone softkey From the Network Configuration Resets network configuration settings menu unlock
34. Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter1 An Overview of the Cisco Unified IP Phone M Understanding the Cisco Unified IP Phones 7970G 7971G GE e Overview of Configuring and Installing Cisco Unified IP Phones page 1 21 A Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer s documentation of the interfering device Understanding the Cisco Unified IP Phones 7970G 7971G GE Figure 1 1 shows the main components of the Cisco Unified IP Phones 7970G 7971G GE Figure 1 1 Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone Programmable buttons Understanding the Cisco Unified IP Phones 7970G 7971G GE i Depending on configuration programmable buttons provide access to e Phone lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial feature e Web based phone services for example a Personal Address Book button e Phone features for example a Privacy button Buttons illuminate to indicate status Green steady Active call Green blinking Held call Q Q Red steady Remote line or BLF in use shared line or BLF status Amber steady
35. Cisco Unified IP Phone Interacts with the VLAN The Cisco Unified IP Phones 7970G 7971G GE have an internal Ethernet switch that enable forwarding of packets to the phone and to the access port and the network port on the back of the phone If a computer is connected to the access port the computer and the phone share the same physical link to the switch and share the same port on the switch This shared physical link has the following implications for the VLAN configuration on the network e The current VLANs might be configured on an IP subnet basis However additional IP address might not be available to assign the phone to the same subnet as other devices connect to the same port 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones p Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network W Providing Power to the Phone e Data traffic present on the data native VLAN may reduce the quality of Voice over IP traffic e Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port that the phone is connected to would be configured to have separate VLANs for carrying e Voice traffic to and from the IP phone auxiliary VLAN on the Cisco Catalyst 6000 series for example e Data traffic to and fro
36. Enterprise Parameters Configuration page or the Idle Timer field in the Bulk Administration Tool BAT From a phone you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked To see these settings choose Settings gt Device Configuration and scroll to the Idle URL and the Idle URL Time parameters Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 6 10 OL 11524 01 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Mi Automatically Disabling the Cisco Unified IP Phone Touchscreen Ss To conserve power and ensure the longevity of the LCD screen on the phone you can set the LCD to turn off when it is not needed You can configure settings in Cisco Unified CallManager Administration to turn off the display at a designated time on some days and all day on other days For example you may choose to turn off the display after business hours on weekdays and all day on Saturdays and Sundays When the display is off the LCD screen is dark and disabled and the Display button lights You can take any of these actions to turn on the display any time it is off e Press any button on the phone If you press a button other than the Display button the phone will take the action designated by that button in addition to turn
37. Existe riesgo para su integridad f sica Antes de manipular cualquier equipo considere los riesgos de la corriente el ctrica y familiaricese con los procedimientos est ndar de prevenci n de accidentes Al final de cada advertencia encontrar el n mero que le ayudar a encontrar el texto traducido en el apartado de traducciones que acompa a a este dispositivo GUARDE ESTAS INSTRUCCIONES 0L 11524 01 Eu Preface M Document Conventions Varning VIKTIGA SAKERHETSANVISNINGAR Denna varningssignal signalerar fara Du befinner dig i en situation som kan leda till personskada Innan du utf r arbete pa nagon utrustning m ste du vara medveten om farorna med elkretsar och k nna till vanliga f rfaranden f r att f rebygga olyckor Anv nd det nummer som finns i slutet av varje varning for att hitta dess vers ttning i de versatta s kerhetsvarningar som medf ljer denna anordning SPARA DESSA ANVISNINGAR Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones EzE OL 11524 01 Preface Document Conventions W Aviso INSTRUCOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc se encontra em uma situac o em que h risco de les es corporais Antes de trabalhar com qualquer equipamento esteja ciente dos riscos que envolvem os circuitos el tricos e familiarize se com as pr ticas padr o de prevenc o de acidentes Us
38. IP Phones 7970G 7971G GE W When you edit the value of an option setting follow these guidelines Use the keys on the keypad to enter numbers and letters To enter letters using the keypad use a corresponding number key Press the key one or more times to display a particular letter For example press the 2 key once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter To enter a period for example in an IP address press the period softkey or press on the keypad Press the lt lt softkey if you make a mistake This softkey deletes the character to the left of the cursor Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings if necessary For more information see the Resetting or Restoring the Cisco Unified IP Phone section on page 9 17 Related Topics Displaying a Configuration Menu page 4 3 Unlocking and Locking Options page 4 4 Overview of Options Configurable from a Phone page 4 6 Network Configuration Menu page 4 7 Device Configuration Menu page 4 15 Security Configuration Menu page 4 37 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 Chapter
39. Phone can operate with SCCP Skinny Client Control Protocol or SIP Session Initiation Protocol You can convert a phone that is using one protocol for use with the other protocol This section includes these topics e Converting a New Phone from SCCP to SIP page 2 18 e Converting an In Use Phone from SCCP to SIP page 2 18 e Converting an In Use Phone from SIP to SCCP page 2 19 e Deploying a Phone in an SCCP and SIP Environment page 2 19 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EA Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network M Using Cisco Unified IP Phones with Different Protocols Converting a New Phone from SCCP to SIP Step 1 Step 2 Step 3 A new unused phone is set for SCCP by default To convert this phone to SIP perform these steps Procedure Take one of these actions e To auto register the phone set the Auto Registration Phone Protocol parameter in Cisco Unified CallManager Administration to SIP e To provision the phone using the Bulk Administration Tool BAT choose the appropriate phone model and choose SIP from the BAT e To provision the phone manually make the appropriate changes for SIP on the Phone Configuration page in Cisco Unified CallManager Administration Refer to Cisco Unified CallManager Administration Guide for detailed information about Cisco Unified CallManager confi
40. Pickup if Voice Mailbox section used See the Telephony Features Available for the Phone e Voice Messaging if used E da Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones EZE OL 11524 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1 4 Checklist for Configuring the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager continued Task Purpose For More Information 5 Customize softkey templates Adds deletes or changes order of softkey features that display on the user s phone to meet feature usage needs Refer to the Cisco Unified CallManager Administration Guide Softkey Template Configuration chapter See the Configuring Softkey Templates section on page 5 15 6 Configure speed dial buttons and assign speed dial numbers optional Adds speed dial buttons and numbers Note Users can change speed dial settings on their phones by using Cisco Unified IP Phone User Options Refer to the Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter Configuring Speed Dial Buttons section 7 Configure Cisco Unified IP Phone services and assign services optional Provides IP Phone services Users can add or change services on their phones by using the Cisco Uni
41. SIP Cisco Unified IP Phones ring activity 5 11 services 5 11 services URL button 5 11 shared line 5 11 speed dialing 5 12 Time of Day Routing 5 12 transfer 5 13 voice messaging system 5 13 TFTP description 1 8 troubleshooting 9 4 TFTP Server 1 4 9 TFTP Server 2 4 10 Time of Day Routing 5 12 TLS 2 8 touchscreen cleaning 9 24 disabling 9 24 enabling 9 24 See also LCD screen transfer 5 13 Transmission Control Protocol See TCP Transport Layer Security See TLS Trivial File Transfer Protocol See TFTP troubleshooting Cisco Unified CallManager settings 9 6 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Index W Cisco Unified IP Phone 9 1 DHCP 9 10 DNS 9 11 DNS settings 9 6 IP addressing and routing 9 5 network connectivity 9 4 network outages 9 9 phones resetting 9 11 physical connection 9 9 services on Cisco Unified CallManager 9 6 TFTP settings 9 4 VLAN configuration 9 10 U UI Configuration menu options Auto Call Select 4 27 Auto Line Select 4 27 Unlock softkey 4 41 User Datagram Protocol See UDP User Locale 4 25 User Locale Char Set 4 25 User Locale Version 4 25 User Options web page description 5 17 giving users access to 5 18 A 2 specifying options that appear 5 18 0L 11524 01 za W index Users adding to Cisco Unified CallManager 5 17 configuring personal directories A 5 documentation for A 3 providing requi
42. Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 15 Security Configuration Menu Options Option Description To Change PC Port Disabled Indicates whether the access port on the phone is enabled Yes or disabled No Must be set to enabled for video support on the phone Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Disabling the phone s ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working If voice monitoring is not desired set this option to No disabled Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Voice VLAN Enabled Indicates whether the phone allows a device attached to the access port to access the Voice VLAN Setting this option to No disabled prevents the attached PC from sending and receiving data on the Voice VLAN This setting also prevents the PC from receiving data sent and received by the phone Set this setting to Yes enabled if an application that requires monitoring of the phone s traffic is running on the PC These applications include monitoring and recording applications and network monitoring software Use Cisco Unified CallManager Administration gt Device gt Phone
43. Statistics Supported Supported Troubleshooting Your Phone Viewing Voice Quality Metrics Supported Phone Administrative Data Troubleshooting Your Phone Viewing Phone Administrative Data Services SDK Compliance 4 01 4 01 Cisco IP Phone Service Application Development Notes for Release 4 1 3 or later Directories Call Logs Supported Supported Using Call Logs and Directories Directory Dialing Corporate Directories Supported Supported Using Call Logs and Directories Directory Dialing Personal Directory Supported Supported Using Call Logs and Enhancements Directories Directory Dialing Supplemental Features an d Applications Cisco IP Manager Assistant Supported E IPMA User Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 UE Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G 7971G GE E Table B 1 Cisco Unified IP Phone 7970G 7971G GE Feature Support by Protocol continued Cisco Unified IP Phone 7970G 7971G GE Features SCCP SIP For More Information Calling Features Cisco CallManager Supported AutoAttendant Cisco CallManager Features and Services Guide Cisco CallManager Supported Attendant Console Cisco CallManager Attendant Console User Guide Cisco I
44. Unified IP Phone is a network device you can obtain detailed status information from it directly This information can assist you with troubleshooting any problems users might encounter when using their IP phones See Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone for more information Related Topics e Configuring Settings on the Cisco Unified IP Phone page 4 1 e Configuring Features Templates Services and Users page 5 1 e Troubleshooting and Maintenance page 9 1 Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified CallManager Administration application Use this web based application to set up phone registration criteria and calling search spaces to configure corporate directories and services and to modify phone button templates among other tasks See the Telephony Features Available for the Phone section on page 5 2 and Cisco Unified CallManager Administration Guide for additional information In some places this manual provides partial instructions for procedures that involve Cisco Unified CallManager Administration These instructions are intended to point you to the appropriate page in the Cisco Unified CallManager application and to provide some initial guidance For more information about the Cisco Unified CallManager Administration application refer to Cisco Unified CallManager documentation includi
45. Unified IP Phones or Cisco Unified CallManager refer to the following publications Cisco Unified IP Phones 7970G 7971G GE These publications are available at the following URL http www cisco com univercd cc td doc product voice c_ipphon index htm Cisco Unified IP Phone 7970 Series Guide Cisco Unified IP Phone Features A Z Installing the Wall Mount Kit for the Cisco Unified IP Phone Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Cisco Unified CallManager Administration These publications are available at the following URL http www cisco com univercd cc td doc product voice c_callmg index htm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Cisco Unified CallManager Administration Guide Cisco Unified CallManager System Guide Cisco Unified CallManager Security Guide Cisco Unified CallManager Serviceability Administration Guide Cisco Unified CallManager Serviceability System Guide Cisco Unified CallManager Features and Services Guide 0L 11524 01 EE Preface W Obtaining Documentation e Cisco Unified CallManager Bulk Administration Guide e Cisco Unified CallManager Troubleshooting Guide e Cisco Unified CallManager Compatibility Matrix Troubleshooting This document is available to registered Cisco com users at the following URL http www cisco com warp customer 788 AV VID telecaster_trouble html e
46. Using the 79xx Status Information for Troubleshooting tech note Obtaining Documentation Cisco com Cisco documentation and additional literature are available on Cisco com This section explains the product documentation resources that Cisco offers You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco website at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Product Documentation DVD The Product Documentation DVD is a library of technical product documentation on a portable medium The DVD enables you to access installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL http www cisco com univercd home home htm OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Preface Documentation Feedback Mi The Product Documentation DVD is created monthly and is released in the middle of the month DVDs are available singly or by subscription Registered Cisco com users can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at the Product Documentation Store at this URL http www ci
47. accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS BELANGRIJKE VEILIGHEIDSINSTRUCTIES Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raadplegen BEWAAR DEZE INSTRUCTIES TARKEITA TURVALLISUUSOHJEITA Tama varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin k sittelet laitteistoa huomioi s hk piirien k sittelemiseen liittyvat riskit ja tutustu onnettomuuksien yleisiin ehk isytapoihin Turvallisuusvaroitusten k nn kset l ytyv t laitteen mukana toimitettujen k nnettyjen turvallisuusvaroitusten joukosta varoitusten lopussa n kyvien lausuntonumeroiden avulla S ILYT N M OHJEET 0L 11524 01 E Preface M Document Conventions Attention IMPORTANTES INFORMATIONS DE SECURITE Ce symbole d avertissement indique un danger Vous vous trouvez dans une situation pouvant entrainer des blessures ou des dommages cor
48. full duplex e 1000H 1000 BaseT half duplex e 1000F 1000 BaseT full duplex e No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Network Locale Network locale associated with the phone user Identifies a set of detailed information to support the phone in a specific location including definitions of the tones and cadences used by the phone Headset enabled Indicates whether the Headset button is enabled on the phone User Locale Version Version of the user locale loaded on the phone Network Locale Version Version of the network locale loaded on the phone PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled Speaker Enabled Indicates whether the speakerphone is enabled on the phone GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m OL 11524 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Table 8 2 Item Network Statistics Mi Network Configuration Area
49. image 2 10 0L 11524 01 ino W index obtaining IP address 2 10 obtaining power 2 10 requesting configuration file 2 12 requesting CTL file 2 11 understanding 2 9 verifying 3 15 statistics network 7 13 8 11 streaming 8 15 Status menu 7 1 7 3 status messages 7 4 Status Messages screen 7 4 Status Messages web page 8 3 8 14 Stream O web page 8 15 Stream 1 web page 8 3 8 15 Stream 2 web page 8 3 8 15 Stream 3 web page 8 3 8 15 streaming statistics 8 15 Subnet Mask 4 9 supplicant in 802 1X 1 19 SW Port Configuration 4 13 T TAPS Tool for Auto Registered Phones Support 2 15 TCP 1 7 technical specifications for Cisco Unified IP Phone C 1 telephony features abbreviated dialing 5 2 anonymous call block 5 2 auto answer 5 3 auto pickup 5 3 barge 1 21 5 3 block external to external transfer 5 4 Busy Lamp Field BLF speed dial 5 4 call display restrictions 5 4 callerID 5 6 caller ID blocking 5 6 call forward configurable display 5 5 call park 5 5 call pickup 5 5 call waiting 5 6 Cisco call back 5 6 conference 5 7 do not disturb 5 7 fast dial service 5 7 forward 5 4 5 7 group call pickup 5 7 hold 5 8 immediate divert 5 8 meet me conference 5 8 music on hold 5 9 on hook call transfer 5 9 other group pickup 5 9 presence enabled directories 5 9 privacy 5 10 redial 5 10 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1
50. interference cell phone 1 2 Internet Protocol 1P 1 6 IP Address 4 8 IP address troubleshooting 9 5 L language overlays B 1 LCD screen disabling 9 24 turning on and off automatically 6 11 List xml file 6 5 Locale Configuration menu about 4 25 4 26 options Network Locale 4 25 Network Locale Version 4 25 User Locale 4 25 User Locale Char Set 4 25 User Locale Version 4 25 Locale Installer B 2 localization 0L 11524 01 HA W index Installing the Cisco Unified CallManager Locale Installer B 2 phone button overlays for B 1 Locally Significant Certificate LSC 3 18 lock icon 1 18 MAC address 2 20 4 8 manufacturing installed certificate MIC 1 15 Media Configuration menu about 4 28 options Headset Enabled 4 28 Recording Tone 4 29 Recording Tone Duration 4 31 Recording Tone Local Volume 4 30 Recording Tone Remote Volume 4 31 Speaker Enabled 4 28 Video Capability Enabled 4 28 media encryption 1 15 meet me conference 5 8 Messages button 1 3 Messages URL 4 24 message waiting 5 8 metrics voice quality 7 17 8 16 MIC 1 15 Model Information screen 7 1 music on hold 5 9 Mute button 1 4 native VLAN 2 4 Navigation button 1 4 Network Configuration menu about 4 7 displaying 4 3 editing values 4 4 4 5 locking options 4 4 options Admin VLAN ID 4 11 Alternate TFTP 4 12 BOOTP Server 4 8 Default Router 1 5 4 10 DHCP Address Released 4 12 DHCP Enabled 4 12 DHCP Server 4 8 DNS Server 1 5
51. it can be configured to generate certificates locally Security Profiles Defines whether the phone is nonsecure authenticated or encrypted Encrypted Configuration files Enables privacy of phone configuration files Optional disabling of the web You can prevent access to a phone s web page which displays a server functionality for a phone variety of operational statistics for the phone Phone hardening e Additional security options which you control from Cisco Unified CallManager Administration Disabling PC port Disabling Gratuitous ARP Disabling PC Voice VLAN access Disabling access to the Setting menus or providing restricted access that allows access to the User Preferences menu and saving volume changes only Disabling access to web pages for a phone Note You can view current settings for the PC Port Disabled GARP Enabled and Voice VLAN enabled options by looking at the phone s Security Configuration menu For more information see the Device Configuration Menu section on page 4 15 802 1X Authentication The Cisco Unified IP Phone can use 802 1X authentication to request and gain access to the network See the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 18 for more information Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 1 16 OL 11524 01 Chapter1 An Overview o
52. launches its secondary load instead of its primary load Mute Speaker Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Chapter3 Setting Up the Cisco Unified IP Phone HI Verifying the Phone Startup Process 2 Some or all of the line keys flash orange A Caution If the line keys flash red in sequence after flashing yellow do not power down the phone until the sequence of red flashes completes This sequence can take several minutes to complete 3 Some or all of the line keys flash green Normally this sequence takes just a few seconds However if the phone s Flash memory is erased or the phone load is corrupted the sequence of green flashes will continue while the phone begins a software update procedure If the phone performs this procedure the following buttons light to indicate progress Headset Phone is waiting for the network and completing CDP and DHCP configuration A DHCP server must be available in your network Mute Phone is downloading images from the TFTP server Speaker Phone is writing images to its Flash memory 4 The LCD screen displays the Cisco Systems Inc logo screen 5 These messages appear as the phone starts Verifying load if the phone load does not match the load on the TFTP server If this message appears the phone start up again and repeats step 1 through step 4 above Co
53. line Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker Refer to the Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 m Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Speed dialing Allows a user to enter an index code press a button or select a phone screen item to place a call rather than dialing the number manually For more information refer to e Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Time of Day Restricts access to specified telephony For more information refer to routing features by time period e Cisco Unified CallManager Administration Guide Time Period Configuration chapter e Cisco Unified CallManager System Guide Time of Day Routing chapter Touchscreen Allows user to disable touchscreen Refer to the Cisco Unified IP Phone illumination illumination on their phone which would Service Application De
54. menu press the Exit softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 0L 11524 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 7 2 describes the status messages that might appear This table also includes actions you can take to address errors that are indicated To display the Status Messages screen follow these steps Procedure Step1 Press the Settings button Step2 Select Status Step3 Select Status Messages To remove current status messages press the Clear softkey To exit the Status Messages screen press the Exit softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 4 OL 11524 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE Message Description Possible Explanation and Action BootP server used The phone obtained its IP None This message is informational only address from a BootP server rather than a DHCP server CFG file not found The n
55. not register with Cisco Unified CallManager Phone status display as Configuring IP or Registering 802 1X Authentication Status displays as Held see the 802 1X Authentication and Status section on page 4 42 for more details Status menu displays 802 1X status as Failed see the Status Menu section on page 7 3 for more details These errors typically indicate that 802 1X authentication is enabled on the phone but the phone is unable to authenticate 1 Verify that you have properly configured the required components see the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 18 for more information 2 Confirm that the shared secret is configured on the phone see the 802 1X Authentication and Status section on page 4 42 for more information Ifthe shared secret is configured verify that you have the same shared secret entered on the authentication server Ifthe shared secret is not configured enter it and ensure that it matches the one on the authentication server Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 a Chapter9 Troubleshooting and Maintenance W Troubleshooting Cisco Unified IP Phone Security Table 9 1 Problem Cisco Unified IP Phone Security Troubleshooting continued Possible Cause 802 1X Not Enable
56. on the TFTP server for each Cisco Unified CallManager in the cluster For more information see the Software Upgrades chapter in the Cisco IP Telephony Platform Administration Guide 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Chapter6 Customizing the Cisco Unified IP Phone WE Configuring Wideband Headset Codec Step 3 Step 4 Step 5 Ss Note Cisco recommends that you also store backup copies of custom image files in another location You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified CallManager Use a text editor to edit the List xml file See the List xml File Format Requirements section on page 6 5 for the location of this file formatting requirements and a sample file Save your modifications and close the List xml file Ss Note When you upgrade Cisco Unified CallManager a default List xml file will replace your customized List xml file After your customize the List xml file make a copy of the file and store it in another location After upgrading Cisco Unified CallManager replace the default List xml file with your stored copy To cache the new List xml file stop and start the TFTP service by using Cisco Unified CallManager Serviceability or disable and re enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter loca
57. other networking professionals Join a discussion at this URL http www cisco com discuss networking What s New in Cisco Documentation is an online publication that provides information about the latest documentation releases for Cisco products Updated monthly this online publication is organized by product category to direct you quickly to the documentation for your products You can view the latest release of What s New in Cisco Documentation at this URL http www cisco com univercd cc td doc abtunicd 136957 htm World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index html Document Conventions Convention This document uses the following conventions Description boldface font Commands and keywords are in boldface italic font Arguments for which you supply values are in italics Elements in square brackets are optional xlylz Alternative keywords are grouped in braces and separated by vertical bars Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 0L 11524 01 Preface M Document Conventions Convention Description xlylz Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the str
58. own voice when they speak to Cisco Unified IP Phone users Cisco Systems recommends the use of good quality headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of headsets and their proximity to other devices such as cell phones and two way radios some audio noise may still occur The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube CP PWR CUBE 3 See the Safety section on page 3 3 for more information OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G 7971G GE Components Mi Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and the party on the far end Sound is subjective and Cisco cannot guarantee the performance of any headsets or
59. page 1 21 Identifying phone calls for which security is implemented See the Identifying Encrypted and Authenticated Phone Calls section on page 1 17 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Mi Table 1 2 Cisco Unified IP Phone and Cisco Unified CallManager Security Topics continued Topic Reference TLS connection e See the What Networking Protocols Are Used section on page 1 5 e See the Understanding Phone Configuration Files section on page 2 8 Security and the phone startup process See the Understanding the Phone Startup Process section on page 2 9 Security and phone configuration files See the Understanding Phone Configuration Files section on page 2 8 Changing the TFTP Server 1 or TFTP Server 2 option on the phone when security is implemented See the Table 4 1 Network Configuration Menu section on page 4 7 Understanding security icons in the CallManager 1 through CallManager 5 options in the Device Configuration Menu on the phone See the CallManager Configuration Menu section on page 4 16 Items on the Security Configuration menu that you access from the Device Configuration menu on the phone See the Security Configuratio
60. phone Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Network Locale Version Version of the network locale loaded on the phone Display only Cannot configure NTP Configuration Menu to view information on NTP server and mode configuration For more information see NTP Configuration Menu page 4 26 Display only Cannot configure Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu NTP Configuration Menu The NTP Configuration menu displays information about the NTP server and mode configuration used by the phone Table 4 10 describes the options on this menu Table 4 10 NTP Configuration Menu Options Option Description To Change NTP Server 1 IP address of the primary NTP server Display only Cannot configure NTP Server 2 IP address of the secondary or backup Display only Cannot configure NTP server NTP Mode 1 Primary server mode Supported modes Display only Cannot configure are Directed Broadcast and Unicast NTP Mode 2 Secondary server mode Supported Display only Cannot configure modes are Directed Broadcast and Unicast Ul Configuration Menu The UI Configuration menu displays information that relates to user interface op
61. phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Sender Reports Sent Number of times the RTCP Sender Reports have been sent Sender Report Time Sent Internal time stamp indicating when a RTCP Sender Report was sent Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m 0L 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely M Streaming Statistics Table 8 5 Streaming Statistics Area Items continued Item Description Revr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection Defined as the number of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Reports Sent Number of times the RTCP Receiver Reports have been sent Revr Report Time Internal time stamp indicating when a RTCP Receiver Report was sent Sent Revr Packets Total nu
62. phone options see the to their default values and resets the Unlocking and Locking Options phone This method causes DHCP section on page 4 4 The press the reconfigure the IP address of the Erase softkey phone From the Security Configuration Deletes the CTL file from the phone menu unlock phone options see the and restarts the phone Unlocking and Locking Options section on page 4 4 Then press the Erase softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 9 18 OL 11524 01 Chapter9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone W Performing a Factory Reset Ss When you perform a factory reset of the Cisco Unified IP Phone the following information is erased or reset to its default value e CTL file Erased e User configuration settings Reset to default values e Network configuration settings Reset to default values e Call histories Erased e Locale information Reset to default values e Phone application Erased phone recovers by loading the term70 default loads file Before you perform a factory reset ensure that the following conditions are met e The phone must be on DHCP enabled network e A valid TFTP server must be set in DCHP option 150 or option 66 on the DHCP server e The termxx default loads sip file and the files specified in that file should be
63. phone startup process begins and the phone registers with Cisco Unified CallManager To finish installing the phone configure the network settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information for the phone such as associating the phone with a user changing the button table or directory number Checklist for Installing the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager Table 1 5 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7970G 7971G GE The list presents a suggested order to guide you through the phone installation Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 Chapter 1 An Overview of the Cisco Unified IP Phone M Overview of Configuring and Installing Cisco Unified IP Phones Table 1 5 Task Checklist for Installing the Cisco Unified IP Phone Purpose For More Information 1 Choose the power source for the phone Power over Ethernet PoE External power supply Determines how the phone receives power See the Providing Power to the Phone section on page 2 4 2 Assemble the phone adjust ph
64. ports The initial release of the IP phone 802 1X supplicant implements the EAP MD5 option for 802 1X authentication Required Network Components Support for 802 1X authentication on Cisco Unified IP Phones requires several components including e Cisco Unified IP Phone The phone acts as the 802 1X supplicant which initiates the request to access the network e Cisco Secure Access Control Server ACS or other third party authentication server The authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone e Cisco Catalyst Switch or other third party switch The switch must support 802 1X so it can act as the authenticator and pass the messages between the phone and the authentication server When the exchange is completed the switch then grants or denies the phone access to the network Best Practices Requirements and Recommendations e Enable 802 1X Authentication If you want to use the 802 1X standard to authenticate Cisco Unified IP Phones be sure that you have properly configured the other components before enabling it on the phone See the 802 1X Authentication and Status section on page 4 42 for more information 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter1 An Overview of the Cisco Unified IP Phone M Understanding Security Features for Cisco Unif
65. the TFTP Server 1 or the TFTP Server 2 option the CTL file will be locked automatically Ss Note When you press the Unlock softkey it changes to Lock If you decide not to change the TFTP Server or TFTP Server 2 option press the Lock softkey to lock the CTL file Trust List Screen Table 4 20 Option The Trust List menu displays information about all of the servers that the phone trusts and includes the options described in Table 4 20 Trust List Menu Settings Description To Change CAPF Server for this server IP address of the CAPF used by the phone Also displays a certificate icon if a certificate is installed For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified CallManager Security Guide CallManager TFPT Server IP address of a Cisco Unified installed for this server CallManager and TFTP server used by the phone Also displays a certificate icon if a certificate is For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified CallManager Security Guide SRST Router Cisco Unified CallManager installed for this server IP address of the trusted SRST router that is available to the phone if such a device has been configured in Administration Also displays a certificate icon if a certificate is For more information about these s
66. to assigning an IP address the DHCP Network Server server directs the Cisco Unified IP Phone to a Configuration TFTP Server If the phone has a statically defined Menu page 4 7 IP address you must configure the TFTP server e Resolving Startup locally on the phone the phone then contacts the Problems TFTP server directly page 9 2 Note You can also assign an alternative TFTP server to use instead of the one assigned by DHCP 6 Requesting the CTL The TFTP server stores the certificate trust list For more information file CTL file This file contains a list of Cisco refer to Cisco Unified CallManagers and TFTP servers that the Unified CallManager phone is authorized to connect to It also contains Security Guide the certificates necessary for establishing a secure connection between the phone and Cisco Unified CallManager Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EJ Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network M Understanding the Phone Startup Process Table 2 4 Cisco Unified IP Phone Startup Process continued Step Description Related Topics 7 Requesting the The TFTP server has configuration files which e Understanding Configuration File define parameters for connecting to Cisco Phone Unified CallManager and other information for Configuration the phone Files page 2 8 e R
67. to send only mode MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 20 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G 711 gives 4 5 e G 729 A AB gives 3 7 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 a 7 17 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone MW Call Statistics Screen Table 7 5 Item Call Statistics continued Description MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interv
68. uses CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Dynamic Host Configuration Protocol DHCP DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect an IP phone into the network and have the phone become operational without you needing to manually assign an IP address or to configure additional network parameters DHCP is enabled by default If disabled you must manually configure the IP address subnet mask gateway and a TFTP server on each phone locally Cisco recommends that you use DHCP custom option 150 With this method you configure the TFTP server IP address as the option value For additional supported DCHP configurations refer to Cisco Unified CallManager System Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Chapter 1 An Overview of the Cisco Unified IP Phone M What Networking Protocols Are Used Table 1 1 Networking Protocol Purpose Supported Networking Protocols on the Cisco Unified IP Phone continued Usage Notes HyperText Transfer Protocol HTTP HTTP is the standard way of transferring information and moving documents across the Internet and the World Wide Web Cisco Unified IP Phones u
69. web page it may be disabled See the Disabling and Enabling Web Page Access section on page 8 3 for more information Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods e Search for the phone in Cisco Unified CallManager by choosing Device gt Phone Phones registered with Cisco Unified CallManager display the IP address at the top of the Phone Configuration web page e On the phone press the Settings button choose Network Configuration and then scroll to the IP Address option Open a web browser and enter the following URL where P_address is the IP address of the Cisco Unified IP Phone http IP_address The web page for a Cisco Unified IP Phones 7970G 7971G GE includes these hyperlinks e Device Information Displays device settings and related information for the phone For more information see the Device Information section on page 8 4 e Network Configuration Displays network configuration information and information about other phone settings For more information see the Network Configuration section on page 8 6 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access W e Network Statistics Includes the following hyperlinks which provide information about network traffic
70. web page from which you can view a variety of information about the phone including e Device information e Network configuration information e Network statistics e Device logs e Streaming statistics This chapter describes the information that you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phones 7970G 7971G GE see Chapter 9 Troubleshooting and Maintenance This chapter includes these topics e Accessing the Web Page for a Phone page 8 2 e Disabling and Enabling Web Page Access page 8 3 e Device Information page 8 4 e Network Configuration page 8 6 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Accessing the Web Page for a Phone e Network Statistics page 8 11 e Device Logs page 8 14 e Streaming Statistics page 8 15 Accessing the Web Page for a Phone Ss To access the web page for a Cisco Unified IP Phone perform the following these steps Note Step 1 Step 2 If you cannot access the
71. 1 SIP Cisco Unified IP Phones 1 30 OL 11524 01 CHAPTER Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network To provide this capability the IP Phones depend upon and interact with several other key Cisco IP Telephony and network components including Cisco Unified CallManager DNS and DHCP servers TFTP servers media resources Cisco prestandard inline power and so on This chapter focuses on the interactions between the Cisco Unified IP Phones 7970G 7971G GE and Cisco Unified CallManager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL http www cisco com en US partner products sw voicesw index html This chapter provides an overview of the interaction between the Cisco Unified IP Phones 7970G 7971G GE and other key components of the Voice over IP VoIP network It includes the following topics e Understanding Interactions with Other Cisco Unified IP Communications Products page 2 2 e Providing Power to the Phone page 2 4 e Understanding Phone Configuration Files page 2 8 e Understanding the Phone Startup Process page 2 9 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter2 Preparing to Install the Cisco
72. 13 Firmware Versions Screen 7 15 Call Statistics Screen 7 16 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8 1 Accessing the Web Page for a Phone 8 2 Disabling and Enabling Web Page Access 8 3 Device Information 8 4 Network Configuration 8 6 Network Statistics 8 11 Device Logs 8 14 Streaming Statistics 8 15 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones x OL 11524 01 Contents W CHAPTER 9 Troubleshooting and Maintenance 9 1 Resolving Startup Problems 9 2 Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager 9 3 Identifying Error Messages 9 4 Checking Network Connectivity 9 4 Verifying TFTP Server Settings 9 4 Verifying IP Addressing and Routing 9 5 Verifying DNS Settings 9 6 Verifying Cisco Unified CallManager Settings 9 6 Cisco Unified CallManager and TFTP Services Are Not Running 9 6 Creating a New Configuration File 9 7 Registering the Phone with Cisco Unified CallManager 9 8 Symptom Cisco Unified IP Phone Unable to Obtain IP Address 9 8 Cisco Unified IP Phone Resets Unexpectedly 9 9 Verifying Physical Connection 9 9 Identifying Intermittent Network Outages 9 9 Verifying DHCP Settings 9 10 Checking Static IP Address Settings 9 10 Verifying Voice VLAN Configuration 9 10 Verifying that the Phones Have Not Been Intenti
73. 1G GE Table B 1 Cisco Unified IP Phone 7970G 7971G GE Feature Support by Protocol continued 7970G 7971G GE Cisco Unified IP Phone Features SccP SIP For More Information Calling Features Caller ID Supported Supported An Overview of Your Phone Understanding Touch Screen Features or An Overview of Your Phone Understanding Phone Screen Features Client Matter Codes Supported Basic Call Handling Placing a Call CMC Additional Options Conference Supported Supported Basic Call Handling Making Conference Calls Conference List Supported Supported Basic Call Handling Making Conference Calls Computer Telephony Supported Limited Users do not interact with this feature Integration CTI Support directly It is configured on Cisco Applications CallManager Do Not Disturb Supported DND Basic Call Handling Using Do Not Disturb Distinctive Ring Supported Supported Using Phone Settings Customizing Rings and Message Indicators Extension Mobility Supported Supported Advanced Call Handling Using Cisco Extension Mobility Fast Dial Service Supported Supported Advanced Call Handling Speed Dialing Forced Authorization Supported Basic Call Handling Placing a Call Codes FAC Additional Options Help System Supported Supported An Overview of Your Phone Understandi
74. 2 appenpix D Technical Specifications C 1 Physical and Operating Environment Specifications C 1 Cable Specifications C 2 Network and Access Port Pinouts C 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones xii OL 11524 01 Contents INDEX Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E E Contents Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones xiv OL 11524 01 Overview Audience Preface Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7970G 7971G GE provides the information you need to understand install configure manage and troubleshoot the phones in the Cisco Unified IP Phone 7970 series on a Voice over IP VoIP network Because of the complexity of an IP telephony network this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified CallManager or other network devices See the Related Documentation section on page xvii Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7970 Series on the network The tasks described are administration level tasks and are n
75. 4 11 Domain Name 4 8 Host Name 4 8 IP Address 4 8 MAC Address 4 8 Operational VLAN ID 4 11 PC Port Configuration 4 14 PC VLAN 4 14 Subnet Mask 4 9 SW Port Configuration 4 13 TFTP Server 1 4 9 TFTP Server 2 4 10 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones IN 7 OL 11524 01 overview 4 2 unlocking options 4 4 Network Configuration web page 8 2 8 6 network connectivity verifying 9 4 networking protocol 802 1X 1 6 BootP 1 5 CDP 1 5 DHCP 1 5 HTTP 1 6 IP 1 6 RTCP 1 7 RTP 1 6 SCCP 1 7 SIP 1 7 TCP 1 7 TFTP 1 8 TLS 1 7 UDP 1 8 networking protocols supported 1 5 Network Locale 4 25 Network Locale Version 4 25 network outages identifying 9 9 network port 10 100 1000 SW 3 5 10 100 SW 3 5 configuring 4 13 connecting to 3 10 network requirements for installing 3 2 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Index W network settings startup configuration 3 17 network statistics 7 13 8 11 Network Statistics screen 7 13 Network web page 8 3 8 11 O on hook call transfer 5 9 Operational VLAN ID 4 11 other group pickup 5 9 P padlock icon 1 18 4 4 PC connecting to the phone 3 5 PCM file requirements for custom ring types 6 4 PC Port Configuration 4 14 PC Port Disabled 4 34 PC VLAN 4 14 personal directories configuring 5 14 phone butt
76. 5 See also network port 802 1X authentication server 1 19 authenticator 1 19 description 1 6 network components 1 19 supplicant 1 19 Troubleshooting 9 13 9 14 802 1X Authentication menu about 4 39 options INDEX Device Authentication 4 43 EAP MDS5 4 43 Device ID 4 43 Realm 4 43 Shared Secret 4 43 802 1X Authentication Status menu about 4 39 states 4 44 A abbreviated dialing 5 2 AC adapter connecting 3 9 access to phone settings 3 19 4 3 access port 10 100 1000 PC 3 5 10 100 PC 3 5 configuring 4 14 connecting 3 10 disabled 4 34 forwarding packets to 4 33 access to phone settings 4 2 Access web page 8 3 8 11 adding Cisco Unified IP Phones manually 2 16 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Cisco Unified IP Phones using auto registration 2 14 Cisco Unified IP Phones using auto registration with TAPS 2 15 Cisco Unified IP Phones using BAT 2 16 users to Cisco Unified CallManager 5 17 adjusting phone placement of 3 12 adjustment plate 3 15 Admin VLAN ID 4 11 Alternate TFTP 4 12 anonymous call block 5 2 audience for this document xv authenticated call 1 17 authentication 1 12 3 17 authentication server in 802 1X 1 19 Authentication URL 4 24 authenticator in 802 1X 1 19 auto answer 5 3 Auto Call Select 4 27 Auto Line Select 4 27 auto pickup 5 3 auto registration using 2 14 using with T
77. 5 1 SIP Cisco Unified IP Phones m Preface W Obtaining Additional Publications and Information Severity 3 S3 Operational performance of the network is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources The Cisco Product Quick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbreviated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco channel product offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and exper
78. 6to511 Total number of packets received including bad packets that are between 256 and 511 bytes in size Rx size512to1023 Total number of packets received including bad packets that are between 512 and 1023 bytes in size Rx size 1024to1518 Total number of packets received including bad packets that are between 1024 and 1518 bytes in size Rx tokenDrop Total number of packets dropped due to lack of resources for example FIFO overflow Tx excessDefer Total number of packets delayed from transmitting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets multicast broadcast and unicast received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted 0L 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely M Device Logs Table 8 4 Access Area and Network Area Items continued Item Description Tx excessLength Total number of packets not transmitted because the packet experienced 16 transmission attempts Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Neighbor Device ID Identifier of a device connected to this port Neighbor IP Address IP address
79. 70G 7971G GE Components Using External Devices with Your Cisco Unified IP Phone The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices speakers microphones and headsets that are shielded screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Unified IP Phone Administration Gu
80. 802 1X Allows you to enable 802 1X See the 802 1X Authentication and Authentication authentication for this phone Status section on page 4 42 802 1X Displays real time status progress of Display only Cannot configure Authentication Status the 802 1X authentication transaction CTL File Screen The CTL File screen includes the options described in Table 4 19 Table 4 19 CTL File Settings Option Description To Change CTL File Displays the MDS hash of the CTL For more information about this file file that is installed in the phone If security is configured for the phone the CTL file installs automatically when the phone reboots or resets e A locked padlock icon a in this option indicates that the CTL file is locked e An unlocked padlock icon a indicates that the CTL file is unlocked refer to the Configuring the Cisco CTL Client section in Cisco Unified CallManager Security Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Security Configuration Menu Table 4 19 Option CTL File Settings continued Description To Change CAPF Server IP address of the CAPF server used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about this server
81. APS 2 15 auxiliary VLAN 2 4 background image configuring 6 7 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones creating 6 5 custom 6 5 List xml file 6 5 PNG file 6 5 6 6 barge 1 21 5 3 BAT Bulk Administration Tool 2 16 block external to external transfer 5 4 BootP 1 5 BOOTP Server 4 8 Bootstrap Protocol BootP 1 5 Busy Lamp Field BLF speed dial 5 4 Cc cable lock connecting to phone 3 13 call authenticated 1 17 call display restrictions 5 4 caller ID 5 6 caller ID blocking 5 6 call forward destination override 5 5 display configuring 5 5 call forward display configuring 5 5 CallManager 1 5 4 16 CallManager Configuration menu 4 16 call park 5 5 call pickup 5 5 0L 11524 01 Index W m W index Call Statistics screen 7 1 call waiting 5 6 cell phone interference 1 2 certificate trust list file See CTL file Cisco call back 5 6 Cisco Discovery Protocol See CDP Cisco Unified CallManager adding phone to database of 2 13 interactions with 2 2 required for Cisco Unified IP Phones 3 2 verifying settings 9 6 Cisco Unified CallManager Administration adding telephony features using 5 2 configuring LCD display using 6 11 Cisco Unified IP Phone adding manually to Cisco Unified CallManager 2 16 adding to Cisco Unified CallManager 2 13 cleaning 9 24 configuration requirements 1 21 configuring user services 5 16 features 1 2
82. Call Statistics Screen section on page 7 16 or remotely by using Streaming Statistics see the Monitoring the Cisco Unified IP Phone Remotely chapter Using Voice Quality Metrics To use the metrics for monitoring voice quality note the typical scores under normal conditions of zero packet loss and use the metrics as a baseline for comparison Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m 0L 11524 01 Chapter9 Troubleshooting and Maintenance M Monitoring the Voice Quality of Calls It is important to distinguish significant changes from random changes in metrics Significant changes are scores that change about 0 2 MOS or greater and persist in calls that last longer than 30 seconds Conceal Ratio changes should indicate greater than 3 percent frame loss MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss G 711 codec gives 4 5 score G 719A AB gives 3 7 score Note CVTQ does not support wideband 7 kHz speech codecs as ITU has not defined the extension of the technique to wideband Therefore MOS scores that correspond to G 711 performance are reported for G 722 calls to allow basic quality monitoring rather than not reporting an MOS score Reporting G 711 scale MOS scores for wideband calls through the u
83. Cisco SYSTEMS Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7970G 7971G GE Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Text Part Number OL 11524 01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with
84. Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter9 Troubleshooting and Maintenance WE Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified CallManager the phone should start up as described in the Verifying the Phone Startup Process section on page 3 15 If the phone does not start up properly see the following sections for troubleshooting information e Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process page 9 2 e Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager page 9 3 e Symptom Cisco Unified IP Phone Unable to Obtain IP Address page 9 8 Symptom The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as described in the Verifying the Phone Startup Process section on page 3 15 and the LCD screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be functional To determine whether the phone is functional follow these suggestions to systematically eliminate these other potential problems 1 Verify that the network port is functional Exchange t
85. DHCP lease duration Cisco recommends that you set it to 8 days Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases If the DHCP server expects messages with request type 150 the lease will be denied forcing the phone to restart and request a new IP address from the DHCP server Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Network Configuration Menu section on page 4 7 for more information Verifying Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage for example following extensive web surfing on a computer connected to same switch as phone it is likely that you do not have a voice VLAN configured Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic See the Understanding How the Cisco Unified IP Phone Interacts with the VLAN section on page 2 3 for details Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 9 10 OL 11524 01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Mi Verifying that the Phones Have Not Been Intentionally Reset If you are not the only administrator with access to Cisco Unified CallManager you should verify that no one else has intentionally reset t
86. IABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7970G 7971G GE Copyright 2006 Cisco Systems Inc All rights reserved CONTENTS Preface xv Overview xv Audience xv Organization xvi Related Documentation xvii Obtaining Documentation xviii Cisco com xviii Product Documentation DVD xviii Ordering Documentation xix Documentation Feedback xix Cisco Product Security Overview xix Reporting Security Problems in Cisco Products xx Product Alerts and Field Notices xxi Obtaining Technical Assistance xxi Cisco Technical Support amp Documentation Website xxii Submitting a Service Request xxiii Definitions of Service Request Severity xxiii Obtaining Additional Publications and Information xxiv Document Conventions xxv CHAPTER 1 An Overview of the Cisco Unified IP Phone 1 1 Understanding the Cisco Unified IP Phones 7970G 7971G GE 1 2 What Networking Protocols Are Used 1 5 Understanding the SIP Protocol 1 8 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 vo E Contents What Features are Supported on the Cisco Unified
87. IP Phones 7970G 7971G GE 1 9 Feature Overview 1 9 Configuring Telephony Features 1 10 Configuring Network Parameters Using the Cisco Unified IP Phone 1 11 Providing Users with Feature Information 1 11 Understanding Security Features for Cisco Unified IP Phones 1 12 Overview of Supported Security Features 1 14 Understanding Security Profiles 1 17 Identifying Encrypted and Authenticated Phone Calls 1 17 Supporting 802 1X Authentication on Cisco Unified IP Phones 1 18 Overview 1 18 Required Network Components 1 19 Best Practices Requirements and Recommendations 1 19 Security Restrictions 1 21 Overview of Configuring and Installing Cisco Unified IP Phones 1 21 Configuring Cisco Unified IP Phones in Cisco Unified CallManager 1 22 Checklist for Configuring the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager 1 22 Installing Cisco Unified IP Phones 1 26 Checklist for Installing the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager 1 27 CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Communications Products 2 2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager 2 2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2 3 Providing Power to the Phone 2 4 Power Guidelines 2 5 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Uni
88. IP address when it starts up the phone may be not be on the same network or VLAN as the DHCP server or the switch port to which the phone is connected may be disabled Make sure that the network or VLAN to which the phone is connected has access to the DHCP server and make sure that the switch port is enabled Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones u OL 11524 01 Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Mi Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while idle on their desk you should investigate the cause If the network connection and Cisco Unified CallManager connection are stable a Cisco Unified IP Phone should not reset on its own Typically a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified CallManager These sections can help you identify the cause of a phone resetting in your network e Verifying Physical Connection page 9 9 e Identifying Intermittent Network Outages page 9 9 e Verifying DHCP Settings page 9 10 e Checking Static IP Address Settings page 9 10 e Verifying Voice VLAN Configuration page 9 10 e Verifying that the Phones Have Not Been Intentionally Reset page 9 11 e Eliminating DNS or Other Connectivity Errors page 9 11 e Checking Power Connection page 9 12 Verif
89. Items continued Description Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for DSCP IP classification for any phone configuration Configuration transfer DSCP for Services DSCP IP classification for phone based services Security Mode Displays the security mode that is set for the phone Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port PC VLAN VLAN used to identify and remove 802 1P Q tags from packets sent to the PC Network Statistics These network statistics areas on a phone s web page provide information about network traffic on the phone e Ethernet Information area Displays information about Ethernet traffic Table 8 3 describes the items in this area e Access area Displays information about network traffic to and from the PC port on the phone Table 8 4 describes the items in this area e Network area Displays information about network traffic to and from the network port on the phone Table 8 4 describes the items in this area To disp
90. K Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss e G 711 gives 4 5 e G 729 A AB gives 3 7 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RTP packet size in milliseconds for the transmitted stream Sender Reports Recei
91. Manager Features and Services Guide section of the Cisco Unified CallManager New and Changed Information Guide Immediate Divert chapter Meet Me conference Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time Refer to the Cisco Unified CallManager Administration Guide Meet Me Number Pattern Configuration chapter Message waiting indicator Refers to the light or lamp on the phone handset that blinks or glows to indicate an incoming call or new voice message For more information refer to e Cisco Unified CallManager Administration Guide Message Waiting Configuration chapter e Cisco Unified CallManager System Guide Voice Mail Connectivity to Cisco Unified CallManager chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones EN OL 11524 01 Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Music on Plays music while callers are on hold For more information refer to hold e Cisco Unified CallManager Administration Guide Music On Hold Audio Source Configuration and Music On Hold Server Configuration chapters e Cisco Unified Ca
92. Manufacturing installed Each Cisco Unified IP Phone contains a unique manufacturing certificate installed certificate MIC which is used for device authentication The MIC is a permanent unique proof of identity for the phone and allows Cisco Unified CallManager to authenticate the phone Media encryption Uses SRTP to ensure that the media streams between supported devices proves secure and that only the intended device receives and reads the data Includes creating a media master key pair for the devices delivering the keys to the devices and securing the delivery of the keys while the keys are in transport Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EE Chapter1 An Overview of the Cisco Unified IP Phone M Understanding Security Features for Cisco Unified IP Phones Table 1 3 Overview of Security Features continued Feature Description Signaling Encryption Ensures that all SIP signaling messages that are sent between the device and the Cisco Unified CallManager server are encrypted CAPF Certificate Authority Implements parts of the certificate generation procedure that are too Proxy Function processing intensive for the phone and it interacts with the phone for key generation and certificate installation The CAPF can be configured to request certificates from customer specified certificate authorities on behalf of the phone or
93. Moving a network connection from If you are powering your phone through the network the phone to a workstation connection you must be careful if you decide to unplug the phone s network connection and plug the cable into a desktop computer A Caution The computer s network card cannot receive power through the network connection if power comes through the connection the network card can be destroyed To protect a network card wait 10 seconds or longer after unplugging the cable from the phone before plugging it into a computer This delay gives the switch enough time to recognize that there is no longer a phone on the line and to stop providing power to the cable Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 g ois Chapter9 Troubleshooting and Maintenance M General Troubleshooting Tips Table 9 2 Summary Cisco Unified IP Phone Troubleshooting continued Explanation Changing the telephone configuration By default the network configuration options are locked to prevent users from making changes that could impact their network connectivity You must unlock the network configuration options before you can configure them See the Unlocking and Locking Options section on page 4 4 for details LCD display issues If the display appears to have rolling lines or a wavy pattern it might be interacting with certa
94. P Phone Supported Cisco IP Phone Expansion Module 7914 Expansion Module Guide 7914 Cisco VT Advantage Supported Cisco VT Advantage User Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones B 14 OL 11524 01 APPENDIX Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages If you are supporting Cisco Unified IP Phones in a non English environment refer to the following sections to ensure that the phones are set up properly for your users e Adding Language Overlays to Phone Buttons page C 1 e Installing the Cisco Unified CallManager Locale Installer page C 2 Adding Language Overlays to Phone Buttons To support the needs of international users the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons You can purchase language specific text overlays to add to a phone To order these language specific overlays go to this website http www overlaypro com cisco Note Phone overlays are available only for languages in which the Cisco Unified IP Phone software has been localized All languages may not be immediately available so continue to check the website for updates Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J 0L 11524 01
95. Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones IN 9 OL 11524 01 S safety warnings 3 3 SCCP description 1 7 screen see LCD screen securing the phone with a cable lock 3 13 security configuring on phone 3 17 device authentication 1 15 file authentication 1 15 image authentication 1 15 Locally Significant Certificate LSC 3 17 media encryption 1 15 signaling authentication 1 15 Security Configuration menu 4 37 about 4 33 options 802 1X Authentication 4 39 802 1X Authentication Status 4 39 GARP Enabled 4 34 PC Port Disabled 4 34 Security Mode 4 35 Voice VLAN Enabled 4 34 Web Access Enabled 4 34 Security Mode 4 35 services configuring for users 5 16 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Index W description 5 11 subscribing to 5 16 Services button 1 4 Services URL 4 23 services URL button 5 11 Settings button 1 3 Settings menu access 3 19 4 3 shared line 5 11 shield icon 1 17 signaling authentication 1 15 SIP description 1 7 softkey buttons description of 1 4 softkey templates configuring 5 15 Span to PC Port 4 33 Speaker button about 1 4 disabling 3 6 Speaker Enabled 4 28 speed dial 5 15 speed dial buttons 1 3 speed dialing 5 2 5 12 startup problems 9 2 startup process accessing TFTP server 2 11 configuring VLAN 2 10 contacting Cisco Unified CallManager 2 12 loading stored phone
96. Privacy in use Amber blinking Incoming call Footstand button Allows you to adjust the angle of the phone base Display button Awakens the touchscreen from sleep mode or disables it for cleaning fas No color Ready for input a Green flashing Disabled Green steady Sleep mode Auto dials your voice message service varies by service Opens closes the Directories menu Use it to access call logs and directories Activates the Help menu Settings button E Opens closes the Settings menu Use it to change touchscreen and ring settings Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter 1 M Understanding the Cisco Unified IP Phones 7970G 7971G GE 8 Services Button Opens closes the Services menu 9 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 10 Speaker button Toggles the speakerphone on or off 11 Mute button Toggles the Mute feature on or off 12 Headset button Toggles the headset on or off 13 Navigation button Allows you to scroll through menus and highlight items When the phone is on hook displays phone numbers from your Placed Calls log 14 Keypad Allows you to dial phone numbers enter letters and choose menu items 15 Softkey buttons Each activates a s
97. Proxy phone Yes or is not installed on the Function chapter in Cisco phone No Unified CallManager Security Guide CTL File Displays the MD5 hash of the For more information about this file certificate trust list CTL file that is refer to the Configuring the Cisco installed in the phone If no CTL file CTL Client section in Cisco is installed on the phone this field Unified CallManager Security Guide displays No If security is If a CTL file is installed on the phone configured for the p hone the CTL also provides access to the CTL File file installs automatically when the screen For more information see the phone Hevea orresets CTL File Screen section on page 4 39 Trust List If a CTL file is installed on the For more information see the Trust phone provides access to the Trust List menu List Screen section on page 4 41 CAPF Server Displays the IP address and the port of the CAPF that the phone uses For more information about this server refer to the Using the Certificate Authority Proxy Function section in Cisco Unified CallManager Security Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4 18 Security Menu Settings continued Option Description To Change
98. Templates Services and Users 5 1 Telephony Features Available for the Phone 5 2 Configuring Corporate Directories and Personal Directories 5 13 Configuring Corporate Directories 5 14 Configuring Personal Directory 5 14 Modifying Phone Button Templates 5 15 Configuring Softkey Templates 5 15 Setting Up Services 5 16 Adding Users to Cisco Unified CallManager 5 17 Managing the User Options Web Pages 5 17 Giving Users Access to the User Options Web Pages 5 18 Specifying Options that Appear on the User Options Web Pages 5 18 CHAPTER 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 Ringlist xml File Format Requirements 6 3 PCM File Requirements for Custom Ring Types 6 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E E Contents Configuring a Custom Phone Ring 6 4 Creating Custom Background Images 6 5 List xml File Format Requirements 6 5 PNG File Requirements for Custom Background Images 6 6 Configuring a Custom Background Image 6 7 Configuring Wideband Headset Codec 6 8 Configuring the Idle Display 6 9 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6 11 CHAPTER 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone 7 1 Model Information Screen 7 2 Status Menu 7 3 Status Messages Screen 7 4 Network Statistics Screen 7
99. Unified CallManager Administration gt Device gt Device Settings gt SIP Profile Call Waiting Preferences No for each line Displays a sub menu that indicates whether Use Cisco Unified call waiting is enabled Yes or disabled CallManager Administration to modify Call Hold Ringback the phone Indicates whether the call hold ringback feature is enabled Yes or disabled No for CallManager Administration gt Use Cisco Unified Device gt Device Settings gt SIP Profile Stutter Msg Waiting phone Indicates whether stutter message waiting is Use Cisco Unified enabled Yes or disabled No for the CallManager Administration gt Device gt Device Settings gt SIP Profile Call Logs BLF Enabled Indicates whether BLF for call logs is enabled Yes or disabled No for the phone Use Cisco Unified CallManager Administration OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter4 Configuring Settings on the Cisco Unified IP Phone Table 4 7 Call Preferences Menu Options continued Device Configuration Menu W Option Description To Change Auto Answer Displays a sub menu that indicates whether Use Cisco Unified Preferences auto answer is enabled Yes or disabled CallManager Administration gt No for the each line Call Routing gt Directory Number Speed Dials Display
100. Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones e OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4 5 SIP General Configuration Menu Options continued Option Description Device Configuration Menu W To Change Enable VAD Displays if voice activation detection VAD is enabled Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile Start Media Port Displays the start Real Time Transport Protocol RTP range for media Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile End Media Port Displays the end Real Time Transport Protocol RTP range for media Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile Backup Proxy Displays the IP address of the backup proxy server or gateway This value will always be set to USECALLMANAGER Display only cannot configure Backup Proxy Port Displays the port number of the backup proxy server or gateway This value will always be set to 5060 Display only cannot configure Emergency Proxy Displays the IP address of the emergency proxy server or gateway This value will always be set to USECALLMANAGER Display only cannot configure Emergency Proxy Port Displays the port number of the eme
101. Unified IP Phone on Your Network M Understanding Interactions with Other Cisco Unified IP Communications Products e Adding Phones to the Cisco Unified CallManager Database page 2 13 e Using Cisco Unified IP Phones with Different Protocols page 2 17 e Determining the MAC Address of a Cisco Unified IP Phone page 2 20 Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network the Cisco Unified IP Phone must be connected to a networking device such as a Cisco Catalyst switch You must also register the Cisco Unified IP Phone with a Cisco Unified CallManager system before sending and receiving calls This section includes the following topics e Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager page 2 2 e Understanding How the Cisco Unified IP Phone Interacts with the VLAN page 2 3 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CallManager Cisco Unified CallManager is an open and industry standard call processing system Cisco Unified CallManager software sets up and tears down calls between phones integrating traditional PBX functionality with the corporate IP network Cisco Unified CallManager manages the components of the IP telephony system the phones the access gateways and the resources necessary for such features as call conferencing and route planning Cisco Unified CallManager also provides
102. a phone Tampering with the image causes a phone to fail the authentication process and reject the new image Customer site certificate Each Cisco Unified IP Phone requires a unique certificate for device installation authentication Phones include a manufacturing installed certificate but for additional security you can specify in Cisco Unified CallManager Administration that a certificate be installed by using the CAPF Alternatively you can initiate the installation of an LSC from the Security Configuration menu on the phone Device authentication Occurs between the Cisco Unified CallManager server and the phone when each entity accepts the certificate of the other entity Determines whether a secure connection between the phone and a Cisco Unified CallManager should occur and if necessary creates a secure signaling path between the entities using TLS protocol Cisco Unified CallManager will not register phones unless they can be authenticated by the Cisco Unified CallManager File authentication Validates digitally signed files that the phone downloads The phone validates the signature to make sure that file tampering did not occur after the file creation Files that fail authentication are not written to Flash memory on the phone The phone rejects such files without further processing Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission
103. ade to the phone s configuration file automatically Configuration files also contain information about which image load the phone should be running If this image load differs from the one currently loaded on a phone the phone contacts the TFTP server to request the required load files These files are digitally signed to ensure the authenticity of the files source In addition if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified CallManager the phone establishes a TLS connection to Cisco Unified CallManager Otherwise the phone establishes a TCP connection The transport protocol in the configuration file must also be set to TLS corresponding to the transport type in the SIP Security Profile on Cisco Unified CallManager Note If the device security mode in the configuration file is set to Authenticated or Encrypted but the phone has not received a CTL file the phone will continuously try to obtain a CTL file so that it can register securely A phone requests a configuration file whenever it resets and registers with Cisco Unified CallManager A phone accesses a default configuration file named XmlDefault cnf xml from the TFTP server when the following conditions exist e You have enabled auto registration in Cisco Unified CallManager e The phone has not been added to the Cisco Unified CallManager Database e The phone is
104. ager database you can use e Auto registration e Cisco Unified CallManager Administration e Bulk Administration Tool BAT e BAT and the Tool for Auto Registered Phones Support TAPS For more information about these choices see the Adding Phones to the Cisco Unified CallManager Database section on page 2 13 For general information about configuring phones in Cisco Unified CallManager refer to the Cisco Unified IP Phone chapter in Cisco Unified CallManager System Guide and the Cisco Unified IP Phone Configuration chapter in Cisco Unified CallManager Administration Guide Checklist for Configuring the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager Table 1 4 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7970G 7971G GE in Cisco Unified CallManager Administration The list presents a suggested order to guide you through the phone configuration process Some tasks are optional depending on your system and user needs For detailed procedures and information refer to the sources in the list Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 1 22 OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone Table 1 4 Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified CallManager Task Purpose Checklist for Configuring the Cisco Unified IP Phon
105. al Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second interval of active speech If using voice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Max Conceal Ratio Highest interval concealment ratio from start of the voice stream Conceal Secs Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Max Jitter Maximum value of instantaneous jitter in milliseconds Sender Size RTP packet size in milliseconds for the transmitted stream Revr Size RTP packet size in milliseconds for the received stream Revr Discarded RTP packets received from network but discarded from jitter buffers 1 When the RTP Control Protocol is disabled no data generates for this field and thus displays as 0 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones MN OL 11524 01 CHAPTER Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a
106. ame based and default The configuration file for a phone is created configuration file was not when the phone is added to the Cisco found on the TFTP Server Unified CallManager database If the phone has not been added to the Cisco Unified CallManager database the TFTP server generates a CFG File Not Found response e Phone is not registered with Cisco Unified CallManager You must manually add the phone to Cisco Unified CallManager if you are not allowing phones to auto register See the Adding Phones with Cisco Unified CallManager Administration section on page 2 16 for details e If you are using DHCP verify that the DHCP server is pointing to the correct TFTP server e Ifyou are using static IP addresses check configuration of the TFTP server See the Network Configuration Menu section on page 4 7 for details on assigning a TFTP server CFG TFTP Size Error The configuration file is too Power cycle the phone large for file system on the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EJ Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Message Description Possible Explanation and Action Checksum Error Downloaded software file is Obtain a new copy of the phone fir
107. and Services Guide Call Display Restrictions chapter Call forward Allows a user to redirect incoming calls to another number For more information refer to Cisco Unified CallManager Administration Guide Configuring Directory Numbers chapter Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones a OL 11524 01 Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Mi Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Call forward Allows you to specify information that For more information refer to configurable appears on a phone when a call is Cisco Unified CallManager display forwarded This information can include the caller name caller number redirected number and original dialed number Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Call forward destination override Allows you to override Call Forward All CFA in cases where the CFA target places a call to the CFA initiator This allows the CFA target to reach the CFA initiator for important calls The override works whether the CFA target phone nu
108. ar cable connections 3 11 Cisco Unified IP Phone wall mount 3 15 file authentication 1 15 file format List xml 6 5 RingList xml 6 3 firmware verifying version 7 15 Firmware Versions screen 7 15 footstand adjusting 3 12 adjustment knob 1 3 3 15 adjustment plate 3 15 identifying 1 3 forward 5 4 5 7 G GARP Enabled 4 34 group call pickup 5 7 handset connecting 3 9 Headset button 1 4 Headset Enabled 4 28 headset port 3 9 height adjusting 3 12 Help button 1 3 hold 5 8 Host Name 4 8 HTTP description 1 6 HTTP Configuration menu Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones IN 5 OL 11524 01 about 4 23 options Authentication URL 4 24 Directories URL 4 23 Idle URL 4 24 Idle URL Time 4 24 Information URL 4 24 Messages URL 4 24 Proxy Server URL 4 24 Services URL 4 23 icon lock 1 18 padlock 1 18 shield 1 17 idle display configuring 6 9 timeout 4 24 viewing settings 6 10 XML service 4 24 6 9 Idle URL 4 24 Idle URL Time 4 24 image authentication 1 15 immediate divert 5 8 Immediate Divert enhanced feature 5 8 Information URL 4 24 installing Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Index W Cisco Unified CallManager configuration 3 2 network requirements 3 2 preparing 2 13 procedure 3 9 requirements overview 1 21 safety warnings 3 3
109. assign an alternative TFTP server to use instead of the one assigned by DHCP TFTP Server 1 Alternate TFTP TFTP Server 2 VLAN settings Allow you to change the administrative VLAN used by the phone Admin VLAN ID Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Table 4 1 Category Network Configuration Menu Mi Settings that You can Change in the Network Configuration Menu continued Description Network Configuration Menu Option Port settings Allow you to set the speed and duplex of the SW Port Configuration network and access ports PC Port Configuration PC VLAN Allows the phone to work better with PC VLAN non Cisco switches Strips the 802 1P Q tags from the packets going to a PC from the access port on the phone Related Topics Displaying a Configuration Menu page 4 3 Unlocking and Locking Options page 4 4 Editing Values page 4 5 Network Configuration Menu page 4 7 Device Configuration Menu page 4 15 Network Configuration Menu The Network Configuration menu provides options for viewing and making a variety of network settings Table 4 2 describes these options and where applicable explains how to change them For information about how to access the Network Configuration menu see the Display
110. at supports multi domain authentication you can continue to use the voice VLAN Disabled If the switch does not support multi domain authentication disable the Voice VLAN and consider assigning the port to the native VLAN See the Security Configuration Menu section on page 4 33 for more information Enter MDS5 Shared Secret If you disable 802 1X authentication or perform a factory reset on the phone the previously configured MD5 shared secret is deleted See the 802 1X Authentication and Status section on page 4 42 for more information Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones HEN OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Mi Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption When barge fails in this case a reorder tone fast busy tone plays on the phone on which the user initiated the barge If the initiator phone is configured for encryption the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone After the barge occurs Cisco Unified CallManager classifies the call as nonsecure If the initiator phone is configured for encryption the barge initiator can barge into an encrypted call and the phone indicates that the ca
111. ation to and from up to three devices simultaneously A phone streams information when it is on a a call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Most calls use only one stream Stream 1 but some calls use two or three stream For example a barged call uses Stream 1 and Stream 2 To display a Streaming Statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Stream 1 the Stream 2 or the Stream 3 hyperlink Table 8 5 describes the items in the Streaming Statistics areas Table 8 5 Streaming Statistics Area Items Item Description Remote Address IP address and UDP port of the destination of the stream Local Address IP address and UPD port of the phone Start Time Internal time stamp indicating when Cisco Unified CallManager requested that the phone start transmitting packets Stream Status Indication of whether streaming is active or not Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Octets Total number of payload octets transmitted in RTP data packets by the
112. available on the TFTP server that is specified by the DHCP packet To perform a factory reset of a phone follow these steps Note Step 1 Step 2 Step 3 DHCP must be enabled in your network before you can perform these steps Procedure Unplug the power cable from the phone and then plug it back in The phone begins its power up cycle While the phone is powering up and before the Speaker button flashes on and off press and hold Continue to hold until each line button flashes on and off in sequence in orange Release and press 123456789 0 You can press a key twice in a row but if you press the keys out of sequence the factory reset will not take place 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Chapter9 Troubleshooting and Maintenance W Using the Quality Report Tool After you press these keys the line buttons on the phone flash orange and then green and the phone goes through the factory reset process This process can take several minutes Do not power down the phone until it completes the factory reset process and the main screen appears Using the Quality Report Tool The Quality Report Tool QRT is a voice quality and general problem reporting tool for the Cisco Unified IP Phone The QRT feature is installed as part of the Cisco Unified CallManager installation You can configure users Cisco Un
113. ber of the phone Message Waiting Indicates if there is a voice message waiting on any line for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone e Device Type Indicates hardware type For example phone displays for all phone models e Device Description Displays the name of the phone associated with the indicated model type e Product Identifier Specifies the phone model e Version Identifier Represents the hardware version of the phone e Serial Number Displays the phone s unique serial number Time Time obtained from the Date Time Group in Cisco Unified CallManager to which the phone belongs OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely HT Network Configuration Table 8 1 Device Information Area Items continued Item Description Time Zone Timezone obtained from the Date Time Group in Cisco Unified CallManager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified CallManager to which the phone belongs 1 The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information Network Configuration The Network Configuration area on a phone s web page displays network configuration information and information about other phone settings Table 8 2 describes this information Yo
114. buttons on a phone button template or assigning a different phone button template to a phone may result in directory numbers that are no longer accessible from the phone The directory numbers are still assigned to the phone in the Cisco Unified CallManager database but there is no button on the phone with which calls can be answered These directory numbers should be removed from the phone and deleted if necessary Registering the Phone with Cisco Unified CallManager A Cisco Unified IP Phone can register with a Cisco Unified CallManager server only if the phone has been added to the server or if auto registration is enabled Review the information and procedures in the Adding Phones to the Cisco Unified CallManager Database section on page 2 13 to ensure that the phone has been added to the Cisco Unified CallManager database To verify that the phone is in the Cisco Unified CallManager database choose Device gt Find from Cisco Unified CallManager Administration to search for the phone based on its MAC Address For information about determining a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 20 If the phone is already in the Cisco Unified CallManager database its configuration file may be damaged See the Creating a New Configuration File section on page 9 7 for assistance Symptom Cisco Unified IP Phone Unable to Obtain IP Address If a phone is unable to obtain an
115. c system Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones A4 OL 11524 01 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory W You should provide this information to each user e How to access the voice mail messaging system account Make sure that you have used Cisco Unified CallManager to configure the Messages button on the Cisco Unified IP Phone e Initial password for accessing the voice messaging system Make sure that you have configured a default voice messaging system password for all users e How the phone indicates that voice messages are waiting Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator MWI method How Users Configure Personal Directory Users can configure personal directory entries on the Cisco Unified IP Phone To configure personal directory users must have access to the following e User Options pages Make sure that users know how to access their User Options pages See the How Users Subscribe to Services and Configure Phone Features section on page A 4 for details e Cisco Unified IP Phone Address Book Synchronizer Make sure to provide users with the installer for this application To obtain the installer follow these steps Procedure Step1 From the Cisco Unified CallManager Administration page select Application gt P
116. cessfully operate as a Cisco Unified IP Phone endpoint in your network your network must meet these requirements e Working Voice over IP VoIP Network VoIP configured on your Cisco routers and gateways Cisco Unified CallManager Release 5 x or higher installed in your network and configured to handle call processing e IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Ss Note The Cisco Unified IP Phone displays the date and time from Cisco Unified CallManager If the Cisco Unified CallManager server is located in a different time zone than the phones the phones will not display the correct local time Cisco Unified CallManager Configuration The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call processing Refer to Cisco Unified CallManager Administration Guide or context sensitive help in the Cisco Unified CallManager application to ensure that Cisco Unified CallManager is set up properly to manage the phone and to properly route and process calls Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 3 2 OL 11524 01 Chapter3 Setting Up the Cisco Unified IP Phone Safety A Before You Begin W If you plan to use auto registration verify that it is enabled and properly configured in Cisco Unified CallManager before connecting any Cisco Unified IP Phone to the network For informat
117. cifications Table D 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone Table D 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative 10 to 95 non condensing humidity Storage temperature 14 to 140 F 10 to 60 C Height 9 07 in 23 03 cm Width 10 82 in 27 48 cm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Appendix D Technical Specifications Cable Specifications Table D 1 Physical and Operating Specifications continued Specification Value or Range Depth e 2 54 in 6 45 cm with footstand fully closed e 6 0 in 15 24 cm with footstand fully open e 3 54 in 9 00 cm with optional wall mount kit Weight 3 25 lb 1 47 kg Power e 100 240 VAC 50 60 Hz 0 5 A when using the AC adapter e 48 VDC 0 38 A when using the in line power over the network cable Cables Two 2 pair of Category 3 for 10 Mbps cables Two 2 pair of Category 5 for 100 Mbps cables Distance Requirements As supported by the Ethernet Specification it is assumed that most Cisco Unified IP Phones should be within 100m 330 feet of a phone closet Cable Specifications e RJ 9 jack 4 conductor for handset and headset connection e RJ 45 jack for the LAN 10 100 1000Bas
118. cs on the Cisco Unified IP Phone Table 7 2 Message Description Status Menu Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Possible Explanation and Action File auth error An error occurred when the phone tried to validate the signature of a signed file This message includes the name of the file that failed e The file is corrupted If the file is a phone configuration file delete the phone from the Cisco Unified CallManager database using Cisco Unified CallManager Administration Then add the phone back to the Cisco Unified CallManager database using Cisco Unified CallManager Administration e There is a problem with the CTL file and the key for the server from which files are obtained is bad In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file Make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct IP address released The phone has been configured to release its IP address The phone remains idle until it is power cycled or you reset the DHCP address See the Network Configuration Menu section on page 4 7 section for details Load Auth Failed The phone could not load a The configuration file
119. curity responses as they are updated in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT e For emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e For nonemergencies psirtOcisco com In an emergency you can also reach PSIRT by telephone e 1877 228 7302 e 1408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked encryption key or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability P
120. d Phone cannot obtain a DHCP assigned IP address Phone does not register with Cisco Unified CallManager Phone status display as Configuring IP or Registering 802 1X Authentication Status displays as Disabled see the 802 1X Authentication and Status section on page 4 42 for more details Status menu displays DHCP status as timing out see the Status Menu section on page 7 3 for more details These errors typically indicate that 802 1X authentication is not enabled on the phone To enable it see the 802 1X Authentication and Status section on page 4 42 for information on enabling 802 1X authentication on the phone Factory Reset Deleted 802 1X Shared Secret Phone cannot obtain a DHCP assigned IP address Phone does not register with Cisco Unified CallManager Phone status display as Configuring IP or Registering Cannot access phone menus to verify 802 1X status These errors typically indicate that the phone has completed a factory reset see the Performing a Factory Reset section on page 9 19 while 802 1X was enabled A factory reset deletes the shared secret which is required for 802 1X authentication and network access To resolve this you have two options e Temporarily disable 802 1X authentication on the switch e Temporarily move the phone to a network environment that is not using 802 1X authentication O
121. d CallManager 5 1 SIP Cisco Unified IP Phones Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4 2 Network Configuration Menu Options continued Option Description To Change SW Port Speed and duplex of the network port 1 Unlock network configuration Configuration labeled 10 100 SW on the Cisco options Unified IP Phone 7970 and 10 100 1000 SW on the Cisco Unified IP Phone 7971G GE Valid values e Auto Negotiate e 10 Half 10 BaseT half duplex e 10 Full 10 BaseT full duplex e 100 Half 100 BaseT half duplex e 100 Full 100 BaseT full duplex e 1000 Full 1000 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the PC Port Configuration option to the same setting 2 Scroll to the SW Port Configuration option and then press the Edit softkey 3 Scroll to the setting that you want and then press the Select softkey 4 Press the Save softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 ZEN Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Network Configuration Menu Table 4 2 Network Configuration Menu Options continued Option Description To Chan
122. d IP Phone Creating Custom Phone Rings Mi Ringlist xml File Format Requirements The Ringlist xml file defines an XML object that contains a list of phone ring types This file can include up to 50 ring types Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring The Cisco TFTP server for each Cisco Unified CallManager contains this file The CiscoIPPhoneRinglist XML object uses the following simple tag set to describe the information lt CiscoIPPhoneRingList gt lt Ring gt lt DisplayName gt lt FileName gt lt Ring gt lt CiscoIPPhoneRingList gt The following characteristics apply to the definition names You must include the required DisplayName and FileName for each phone ring type e DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone e FileName specifies the name of the PCM file for the custom ring to associate with DisplayName Ss Note The DisplayName and FileName fields must not exceed 25 characters This example shows a Ringlist xml file that defines two phone ring types lt CiscolPPhoneRingList gt lt Ring gt lt DisplayName gt Analog Synth 1 lt DisplayName gt lt FileName gt Analog1 raw lt FileName gt lt Ring gt lt Ring gt lt DisplayName gt Analog Synth 2 lt Displa
123. d and nonstandard Standard softkey templates include Standard User and Standard Feature An application that supports softkeys can have one or more standard softkey templates associated with it You can modify a standard softkey template by making a copy of it giving it a new name and making updates to that copied softkey template You can also modify a nonstandard softkey template 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones a Chapter5 Configuring Features Templates Services and Users HZ Setting Up Services To configure softkey templates select Device gt Device Settings gt Softkey Template from Cisco Unified CallManager Administration To assign a softkey template to a phone use the Softkey Template field in the Cisco Unified CallManager Administration Phone Configuration page Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services You can also assign services to the programmable buttons on the phone refer to Cisco Unified IP Phone 7970 Series Guide for more information These services comprise XML applications that enable the display of interactive content with text and graphics on the phone Examples of services include local movie times stock quo
124. dcasts statistics to 0 press the Clear softkey To exit the Network Statistics screen press the Exit softkey Table 7 3 Network Statistics Message Components Item Description Rx Frames Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 UE Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 7 3 Network Statistics Message Components continued Item Description One of the following values Initialized TCP timeout CM closed TCP TCP Bad ACK CM reset TCP CM aborted TCP CM NAKed KeepaliveTO Failback Phone Keypad Phone Re IP Reset Reset Reset Restart Phone Reg Rej Load Rejected HC CM ICMP Unreach Phone Abort Cause of the last reset of the phone Elapsed Time Amount of time that has elapsed since the phone connected to Cisco Unified CallManager Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has auto negotiated a full duplex 100 Mbps connection Port 2 Link state and connection of the Network port DHCP Bound Indicates if DHCP has successfully taken place Cisco Unified IP Phone Administration Guide for Ci
125. does not start up properly perform a factory reset of the phone For instructions see the Performing a Factory Reset section on page 9 19 If after attempting these solutions the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager If the phone proceeds past the first stage of the startup process LED buttons flashing on and off but continues to cycle through the messages displaying on the LCD screen the phone is not starting up properly The phone cannot successfully start up unless it is connected to the Ethernet network and it has registered with a Cisco Unified CallManager server These sections can assist you in determining the reason the phone is unable to start up properly e Identifying Error Messages page 9 4 e Checking Network Connectivity page 9 4 e Verifying TFTP Server Settings page 9 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 RES Chapter9 Troubleshooting and Maintenance WE Resolving Startup Problems e Verifying IP Addressing and Routing page 9 5 e Verifying DNS Settings page 9 6 e Verifying Cisco Unified CallManager Settings page 9 6 e Cisco Unified CallManager and TFTP Services Are Not Running page 9 6
126. e 7970G 7971G GE in For More Information 1 Gather the following information about the phone Phone Model MAC address Physical location of the phone Name or user ID of phone user Device pool Calling search space and location information if used Number of lines associated directory numbers DNs and partitions to assign to the phone Cisco Unified CallManager user to associate with the phone Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for setting up phones Identifies preliminary configuration that you need to perform before configuring individual phones such as phone button templates or softkey templates Refer to the Cisco Unified CallManager System Guide Cisco Unified IP Phone chapter See the Telephony Features Available for the Phone section on page 5 2 2 Customize phone button templates if required Changes the number of line buttons speed dial buttons Service URL buttons or adds a Privacy button to meet user needs Refer to the Cisco Unified CallManager Administration Guide Phone Button Template Configuration chapter See the Modifying Phone Button Templates section on page 5 15 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01
127. e Firmware for phones e Authentication and encryption if configured for the telephony system e Configuration file and CTL file via TFTP service Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 2 2 OL 11524 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network amp Understanding Interactions with Other Cisco Unified IP Communications Products W e Phone registration e Call preservation so that a media session continues if signaling is lost between the primary CallManager and a phone For information about configuring Cisco Unified CallManager to work with the IP devices described in this chapter refer to Cisco Unified CallManager Administration Guide Cisco Unified CallManager System Guide and to Cisco Unified CallManager Security Guide For an overview of security functionality for the Cisco Unified IP Phone see the Understanding Security Features for Cisco Unified IP Phones section on page 1 12 Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type drop down list in Cisco Unified CallManager Administration go to the following URL and install the latest support patch for your version of Cisco Unified CallManager http www cisco com kobayashi sw center sw voice shtml Related Topic e Telephony Features Available for the Phone page 5 2 Understanding How the
128. e a bad FCS Rx multicast Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Table 8 4 Item Network Statistics Access Area and Network Area Items continued Description Rx shortErr Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Rx size64 Total number of packets received including bad packets that are between 0 and 64 bytes in size Rx size65to127 Total number of packets received including bad packets that are between 65 and 127 bytes in size Rx size128to255 Total number of packets received including bad packets that are between 128 and 255 bytes in size Rx size25
129. e hook exposes a lip on which the handset catches when the phone is vertical For an illustrated procedure see Installing the Wall Mount Kit for the Cisco Unified IP Phone Caution Step 1 Step 2 Step 3 Step 4 Use care not to damage wires or pipes located inside the wall when securing screws to wall studs Procedure Push in the footstand adjustment button Adjust the footstand so it is flat against the back of the phone Insert two screws into a wall stud matching them to the two screw holes on the back of the footstand The keyholes fit standard phone jack mounts Hang the phone on the wall OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process i Figure 3 3 Parts Used in Wall Mounting the Cisco Unified IP Phone 77869 1 Footstand adjustment button Raises and lowers adjustment plate 2 Wall mounting screw holes 3 Adjustment plate Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it the phone begins its startup process by cycling through the following steps 1 These buttons flash on and off in sequence Headset Only if the handset is off hook when the phone powers up In this case hang up the handset within 3 seconds or the phone
130. e is using an alternative TFTP server Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated Proxy Server URL URL of proxy server which makes HTTP requests to non local host addresses on behalf of the phone HTTP client and provides responses from the non local host to the phone HTTP client Authentication URL URL that the phone uses to validate requests made to the phone web server SW Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT full duplex e 1000H 1000 BaseT half duplex e 1000F 1000 BaseT full duplex e No Link No connection to the switch port Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EJ Chapter8 Monitoring the Cisco Unified IP Phone Remotely HT Network Configuration Table 8 2 Network Configuration Area Items continued Item Description PC Port Configuration Speed and duplex of the switch port where e A Auto Negotiate e 10H 10 BaseT half duplex e 10F 10 BaseT full duplex e 100H 100 BaseT half duplex e 100F 100 BaseT
131. e o n mero da declarac o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUCOES Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones I 0L 11524 01 E Preface M Document Conventions Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse For du begynder arbejde pa udstyr skal du vere opm rksom pa de involverede risici der er ved elektriske kredsl b og du skal s tte dig ind i standardprocedurer til undg else af ulykker Brug erklzringsnummeret efter hver advarsel for at finde overs ttelsen i de oversatte advarsler der fulgte med denne enhed GEM DISSE ANVISNINGER Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones EM oL 11524 01 Preface Document Conventions W Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones I 0L 11524 01 EZ Preface M Document Conventions Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones xxxiv OL 11524 01 CHAPTER 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7970G 7971G GE are full featured telephones that p
132. e remote party is the party Phone Configuration who is on a call with the party whose phone has the Recording Tone option enabled Range 0 percent to 100 percent 0 percent is 66 dBM and 100 percent is 3 dBM Default 84 percent 10dBM See also Recording Tone Recording Tone Indicates the length of time in Use Cisco Unified CallManager Duration milliseconds for which the beep tone Administration gt Device gt Phone gt plays Phone Configuration If the value you configure here is less than one third the interval then this value overrides the default provided by the Network Locale Range 0 to 3000 Note For some Network Locales that use a complex cadence this setting applies only to the first beep tone See also Recording Tone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EN Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Power Save Configuration Menu The Power Save Configuration menu displays the settings that control when the LCD screen on a phone turns off to conserve power Table 4 13 describes the options on this menu For detailed information about configuring these settings see the Automatically Disabling the Cisco Unified IP Phone Touchscreen section on page 6 11 Table 4 13 Power Save Configuration Menu Options Description Option
133. eT connection labeled 10 100 1000 SW e RJ 45 jack for a second 10 100 1000BaseT compliant connection labeled 10 100 1000 PC e 3 5 mm jack for microphone and speaker connection e 48 volt power connector Network and Access Port Pinouts Although both the network and access ports are used for network connectivity they serve different purposes and have different port pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones D 2 OL 11524 01 AppendixD Technical Specifications Network and Access Port Pinouts Mi Network Port Connector Table D 2 describes the network port connector pinouts Table D 2 Network Port Connector Pinouts Pin Number Function 1 TD 2 TD 3 RD 4 Not used 5 Not used 6 RD 7 Not used 8 Not used Access Port Connector Table D 3 describes the access port connector pinouts Table D 3 Access Port Connector Pinouts Pin Number Function 1 RD 2 RD 3 TD 4 Not Used 5 Not Used 6 TD 7 Not Used 8 Not Used 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Symbols more Softkey Timer 4 28 button 1 3 Numerics 10 100 1000 PC port 3 5 See also access port 10 100 1000 SW port 3 5 See also network port 10 100 PC port 3 5 See also access port 10 100 SW port 3
134. ed CallManager 5 1 SIP Cisco Unified IP Phones EIN OL 11524 01 CHAPTER Setting Up the Cisco Unified IP Phone This chapter includes the following topics which help you install the Cisco Unified IP Phones 7970G 7971G GE on an IP telephony network Before You Begin page 3 2 Understanding the Cisco Unified IP Phone 7970G 7971G GE Components page 3 5 Installing the Cisco Unified IP Phone page 3 9 Adjusting the Placement of the Cisco Unified IP Phone page 3 12 Verifying the Phone Startup Process page 3 15 Configuring Startup Network Settings page 3 17 Configuring Security on the Cisco Unified IP Phone page 3 17 Note Before you install a Cisco Unified IP phone you must make some critical decisions about how to configure the phone in your network You can then safely install the phone and verify its functionality For more information see Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones j Chapter3 Setting Up the Cisco Unified IP Phone M Before You Begin Before You Begin Before installing the Cisco Unified IP Phone review the requirements in these sections e Network Requirements page 3 2 e Cisco Unified CallManager Configuration page 3 2 e Safety page 3 3 Network Requirements For the Cisco Unified IP Phones 7970G 7971G GE to suc
135. ed IP Phones a Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 11 Option Description UI Configuration Menu Options continued To Change BLF for Call Lists Indicates whether the Busy Lamp Field BLF is enabled for call lists Use Cisco Unified CallManager Administration gt System gt Enterprise Parameters more Softkey Timer Indicates the number of seconds that additional softkeys are displayed after the user presses more If this timer expires before the user presses another softkey the display reverts to the initial softkeys Range 5 to 30 0 represents an infinite timer Default 5 Access the Phone Configuration page in Cisco Unified CallManager Administration Media Configuration Menu The Media Configuration menu displays whether the headset speakerphone and video capability are enabled on the phone This menu also displays options for recording tones that the phone may play to indicate that a call may be recorded Table 4 12 describes the options on this menu Table 4 12 Media Configuration Menu Options Option Description To Change Headset Enabled Indicates whether the Headset button Use Cisco Unified CallManager is enabled on the phone Administration gt Device gt Phone gt Phone Configuration Speaker Enabled Indicates whether the speakerphone is Use Cisco Unified CallManager enabled on the p
136. ense agreement information and click Yes to accept The Choose Destination Location window appears Choose the directory in which you want to install the application and click Next The Start Copying Files window appears Verify that you have chosen the correct directory and click Next The installation wizard installs the application to your computer When the installation is complete the InstallShield Wizard Complete window appears Click Finish To complete the process you must next configure the Synchronizer OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Appendix A Providing Information to Users Via a Website Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 How Users Configure Personal Directory Mi Configuring the Synchronizer Open the Cisco Unified IP Phone Address Book Synchronizer If you accepted the default installation directory you can open the application by choosing Start gt Programs gt Cisco gt IP Phone Address Synchronizer To configure user information click the Password button The Cisco Unified IP Phone User window appears Enter the Cisco Unified IP Phone user name and password and click OK To configure synchronization rules click the Rules Options button Choose the synchronization method that you want to use and click OK To configure Cisco Unified CallMana
137. entication option to Enabled or Disabled 3 Press the Save softkey EAP MD5 Specifies a password for use with 802 1X authentication using the following menu options described in the following rows e Device ID e Shared Secret e Realm Choose Settings gt Security Configuration gt 802 1X Authentication gt EAP MDS Device ID Derivative of the phone s model number and unique MAC address displayed in this format CP lt model gt SEP lt MAC gt Display only Cannot configure Shared Secret Choose a password to use on the phone and on the authentication server The password must be between 6 and 32 characters consisting of any combination of numbers or letters Note If you disable 802 1X authentication or perform a factory reset of the phone the shared secret is deleted 1 Choose EAP MD5 gt Shared Secret 2 Enter the shared secret 3 Press Save See the Troubleshooting Cisco Unified IP Phone Security section on page 9 12 for assistance in recovering from a deleted shared secret Realm Indicates the user network domain always set as Network Display only Cannot configure Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone M Security Configuration Menu Table 4 22 802 1X Authentication Real Time Status
138. er 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Conference Conference or ad hoc conference allows a For more information refer to user to initiate a conference by calling each participant Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Do Not Disturb DND Allows a user to block incoming calls on the phone with a busy tone Valid values include e User Controlled default a user can turn DND on and off on the phone e Admin Controlled a user can not turn DND on or off on the phone Refer to the Cisco Unified CallManager Administration Guide SIP Profile Configuration chapter Fast Dial Service Allows a user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information refer to e Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Services Configuration chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phone Services chapter Forward Forwards all calls to the designated directory number Refer to Cisco Unified CallManager Administration Guide Group call pickup Allows a user to answer a call
139. er 5 1 SIP Cisco Unified IP Phones J Chapter3 Setting Up the Cisco Unified IP Phone M Before You Begin A Warning A Do not work on the system or connect or disconnect cables during periods of lightning activity Warning A To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Caution A Inline power circuits provide current over the cable Use the Cisco provided cable or a minimum 24 AWG communication cable The following warnings apply when you use an external power supply Caution A Warning Only use the proper Cisco approved external power supply Reference the installation manual provided with the phone This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15 A U S 240 VAC 10 A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unif
140. es xml or g3 tones xml Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones a Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 12 Media Configuration Menu Options continued Description Option To Change Recording Tone Local Volume Indicates the loudness setting for the beep tone that is received by the party whose phone has the Recording Tone Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration option enabled This setting applies for each listening device handset speakerphone headset Range 0 percent no tone to 100 percent same level as current volume setting on the phone Default 100 See also Recording Tone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 m Chapter4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu W Table 4 12 Media Configuration Menu Options continued Option Description To Change Recording Tone Indicates the loudness setting for the Use Cisco Unified CallManager Remote Volume beep tone that the remote party Administration gt Device gt Phone gt receives Th
141. esolving Startup Problems page 9 2 8 Contacting Cisco The configuration file defines how the Cisco Resolving Startup Unified CallManager Unified IP Phone communicates with Cisco Problems page 9 2 Unified CallManager and provides a phone with its load ID After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified CallManager on the list If security is implemented the phone makes a TLS connection Otherwise it makes a non secure TCP connection If the phone was manually added to the database Cisco Unified CallManager identifies the phone If the phone was not manually added to the database and auto registration is enabled in Cisco Unified CallManager the phone attempts to auto register itself in the Cisco Unified CallManager database Note Auto registration is disabled when security is enabled on Cisco Unified CallManager In this case the phone must be manually added to the Cisco Unified CallManager database Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 2 12 OL 11524 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified CallManager Database W Adding Phones to the Cisco Unified CallManager Database Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones
142. etailed user instructions for key phone features There are several Cisco Unified IP Phone models available so to assist users in finding the appropriate documentation on the Cisco website Cisco recommends that you provide links to the current documentation If you do not want to or cannot send users to the Cisco website Cisco suggests that you download the PDF files and provide them to end users on your website Documentation is also available on the CD ROM titled Cisco Unified CallManager and IP Phones and Services Documentation which is distributed with Cisco Unified CallManager releases For a list of available documentation go to the Cisco Unified IP Phone website at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm For more information about viewing or ordering documentation see the Obtaining Documentation section on page Boilerplate 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Appendix A Providing Information to Users Via a Website M How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities using the Cisco Unified CallManager User Options web pages These activities include subscribing to services setting up speed dial and call forwarding numbers configuring ring settings and crea
143. ettings refer to the Configuring the Cisco CTL Client section in Cisco Unified CallManager Security Guide 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter4 Configuring Settings on the Cisco Unified IP Phone M Security Configuration Menu 802 1X Authentication and Status The 802 1X Authentication and 802 1X Authentication Status menus allow you to enable 802 1X authentication and monitor its progress These options are described in Table 4 21 and Table 4 22 You can access these menu by pressing the Settings button and choosing Security Configuration gt 802 1X Authentication and Security Configuration gt 802 1X Authentication Status Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 4 42 OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Table 4 21 Option 802 1X Authentication Settings Description Security Configuration Menu To Change Device Authentication Determines whether 802 1X authentication is enabled e Enabled Phone uses 802 1X authentication to request network access e Disabled Default setting in which the phone uses CDP to acquire VLAN and network access 1 Choose Settings gt Security Configuration gt 802 1X Authentication gt Device Authentication 2 Set the Device Auth
144. evice authentication error CTL file does not have a Cisco Unified CallManager certificate or has an incorrect certificate Phone cannot authenticate CTL file The security token that signed the updated CTL file does not exist in the CTL file on the phone Phone cannot authenticate any of the Bad TFTP record configuration files other than the CTL file Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 9 12 OL 11524 01 Chapter9 Troubleshooting and Maintenance Table 9 1 Problem Troubleshooting Cisco Unified IP Phone Security Mi Cisco Unified IP Phone Security Troubleshooting continued Possible Cause Phone reports TFTP authorization failure e The TFTP address for the phone does not exist in the CTL file e If you created a new CTL file with a new TFTP record the existing CTL file on the phone may not contain a record for the new TFTP server Phone does not register with Cisco Unified CallManager The CTL file does not contain the correct information for the Cisco Unified CallManager server or the Cisco Unified CallManager does not have the valid issuer of the phone s certificate Phone does not request signed configuration files The CTL file does not contain any TFTP entries with certificates 802 1X Enabled on Phone but Not Authenticating Phone cannot obtain a DHCP assigned IP address Phone does
145. ewing Model Information Status and Statistics on the Cisco Unified IP Phone MW Call Statistics Screen Call Statistics Screen Step 1 Step 2 Step 3 You can access the Call Statistics screen on the phone to display counters statistics and voice quality metrics in the following ways e During call You can view the call information by pressing the button twice rapidly e After the call You can view the call information captured during the last call by displaying the Call Statistics screen Note You can also remotely view the call statistics information by using a web browser to access the Streaming Statistics web page This web page contains additional RTCP statistics not available on the phone For more information about remote monitoring see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely A single call can have multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics screen for information about the last voice stream follow these steps Procedure Press the Settings button Select Status Select Call Statistics To exit the Call Statistics screen press the Exit softkey The Ca
146. f the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Mi Related Topics e Identifying Encrypted and Authenticated Phone Calls page 1 17 e Device Configuration Menu page 4 15 e Security Restrictions page 1 21 Understanding Security Profiles All Cisco Unified IP Phones that support Cisco Unified CallManager 5 1 use a security profile which defines whether the phone is nonsecure authenticated or encrypted For information about configuring the security profile and applying the profile to the phone refer to the Cisco Unified CallManager Security Guide To view the security profile name on the phone perform these steps Procedure Step 1 Select Settings Step2 Select Security Configuration Related Topics e Identifying Encrypted and Authenticated Phone Calls page 1 17 e Security Restrictions page 1 21 e Device Configuration Menu page 4 15 Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone you can identify authenticated or encrypted phone calls by icons on the LCD screen on the phone In an authenticated call all devices participating in the establishment of the call are authenticated by the Cisco Unified CallManager When a call in progress is authenticated end to end the call progress icon to the right of the call duration timer in the phone LCD screen changes to the following icon Cisco Unified IP Phone Administration Guide fo
147. fied CallManager server name mapped to the correct IP address From Cisco Unified CallManager choose System gt Server and verify that the server is referred to by its IP address and not by its DNS name 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter9 Troubleshooting and Maintenance W Troubleshooting Cisco Unified IP Phone Security Step5 From Cisco Unified CallManager choose Device gt Phone and verify that you have assigned the correct MAC address to this Cisco Unified IP Phone For information about determining a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 20 Step6 Power cycle the phone Checking Power Connection In most cases a phone will restart if it powers up using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up using PoE and then gets connected to an external power supply Troubleshooting Cisco Unified IP Phone Security Table 9 1 provides troubleshooting information for the security features on the Cisco Unified IP Phone For information relating to the solutions for any of these issues and for additional troubleshooting information about security refer to Cisco Unified CallManager Security Guide Table 9 1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause CTL File Problems D
148. fied IP Phone User Options Note Refer to the Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Services Configuration chapter See the Setting Up Services section on page 5 16 8 Assign services to phone buttons optional Provides single button access to an IP phone service or URL Refer to the Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter Adding a Cisco Unified IP Phone Service to a Phone Button section Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP 0L 11524 01 Cisco Unified IP Phones m Chapter 1 An Overview of the Cisco Unified IP Phone M Overview of Configuring and Installing Cisco Unified IP Phones Table 1 4 Cisco Unified CallManager continued Task Checklist for Configuring the Cisco Unified IP Phone 7970G 7971G GE in For More Information Purpose 9 Add user information by configuring required fields e Name last e User ID e Password for User Options web pages e PIN for use with Extension Mobility and Personal Directory Adds user information to the global directory for Cisco Unified CallManager Note To search for a user in the Corporate Directory add user information to Cisco Unified CallManager Refer to the Cisco Unified CallManager Administration Guide End User Configuration chapter See the Add
149. fied IP Phone to use either SCCP or SIP Session Description Protocol SDP Session Description Protocol SDP is the portion of the SIP protocol that determines which parameters are available during a connection between two endpoints Conferences are established using only the SDP capabilities that are supported by all endpoints in the conference SDP capabilities such as codec types DTMF detection and comfort noise are normally configured on a global basis by Cisco Unified CallManager or Media Gateway in operation Some SIP endpoints may allow these parameters to be configured on the end point itself This may vary from vendor to vendor Transmission Control Protocol TCP TCP is a connection oriented transport protocol Cisco Unified IP Phones use TCP to connect to Cisco Unified CallManager and to access XML services Transport Layer Security TLS TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified CallManager Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Chapter 1 An Overview of the Cisco Unified IP Phone M Understanding the SIP Protocol Table 1 1 Networking Protocol Purpose Supported Networking Protocols on the Cisco Unified IP Phone cont
150. fied IP Phones ovi OL 11524 01 Contents M Phone Power Consumption and Display Brightness 2 5 Power Outage 2 7 Obtaining Additional Information about Power 2 7 Understanding Phone Configuration Files 2 8 SIP Dial Rules 2 9 Understanding the Phone Startup Process 2 9 Adding Phones to the Cisco Unified CallManager Database 2 13 Adding Phones with Auto Registration 2 14 Adding Phones with Auto Registration and TAPS 2 15 Adding Phones with Cisco Unified CallManager Administration 2 16 Adding Phones with BAT 2 16 Using Cisco Unified IP Phones with Different Protocols 2 17 Converting a New Phone from SCCP to SIP 2 18 Converting an In Use Phone from SCCP to SIP 2 18 Converting an In Use Phone from SIP to SCCP 2 19 Deploying a Phone in an SCCP and SIP Environment 2 19 Determining the MAC Address of a Cisco Unified IP Phone 2 20 CHAPTER 3 Setting Up the Cisco Unified IP Phone 3 1 Before You Begin 3 2 Network Requirements 3 2 Cisco Unified CallManager Configuration 3 2 Safety 3 3 Understanding the Cisco Unified IP Phone 7970G 7971G GE Components 3 5 Network and Access Ports 3 5 Handset 3 5 Speakerphone 3 6 Headset 3 6 Audio Quality Subjective to the User 3 7 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 vi E Contents Connecting a Headset 3 7 Disabling a Headset 3 7 Using External Devices with Your Cisco Unified IP Phone 3 8 Installing the Ci
151. g Cisco Unified CallManager with Microsoft Active Directory and Netscape Directory Server After the LDAP directory configuration completes the Corporate Directory service is enabled on your Cisco Unified IP Phone and allows users access to the corporate directory Configuring Personal Directory Personal Directory consists of the following features e Personal Address Book PAB e Personal Fast Dials Fast Dials e Address Book Synchronization Tool TABSynch Users can access Personal Directory features by these methods e From a web browser Users can access the PAB and Fast Dials features from the Cisco Unified CallManager User Options web pages e From the Cisco Unified IP Phone Users can choose Directories gt Personal Directory to access the PAB and Fast Dials features from their phones e From a Microsoft Windows application Users can use the TABSynch tool to synchronize their PABs with Microsoft Outlook To configure Personal Directory from a web browsers users must access their User Options web pages You must provide users with a URL and login information Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 14 OL 11524 01 Chapter 5 Configuring Features Templates Services and Users Modifying Phone Button Templates Mi To synchronize with Microsoft Outlook users must install the TABSynch utility provided by you To obtain the TABSynch
152. g of features on the phone refer to Cisco Unified IP Phone Features A Z Note Cisco Unified CallManager Administration also provides several service parameters that you can use to configure various telephony functions For more information about service parameters and the functions that they control refer to Cisco Unified CallManager Administration Guide Table 5 1 Telephony Features for the Cisco Unified IP Phone Feature Description Configuration Reference Abbreviated dialing Allows a user to speed dial a phone number For more information refer to by entering an assigned index code 1 99 e Cisco Unified CallManager on the phone keypad Administration Guide Cisco A user can assign index codes from the User Unified IP Phone Options web pages Configuration chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter Anonymous Call Allows a user to reject calls from Refer to the Cisco Unified Block anonymous callers CallManager Administration Guide SIP Profile Configuration chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 2 OL 11524 01 Chapter5 Configuring Features Templates Services and Users Table 5 1 Feature Description Telephony Features Available for the Phone Mi Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Aut
153. ge PC Port Speed and duplex of the access port 1 Unlock network configuration Configuration labeled 10 100 PC on the Cisco Unified options IP Phone 7970 and 10 100 1000 PC 2 Scroll to the PC Port Configuration on the Cisco Unified option and then press the Edit IP Phone 7971G GE Valid values softkey PLO REIS 3 Scroll to the setting that you want e 10 Half 10 BaseT half duplex and then press the Select softkey e 10 Full 10 BaseT full duplex 4 Press the Save softkey e 100 Half 100 BaseT half duplex e 100 Full 100 BaseT full duplex e 1000 Full 1000 BaseT full duplex If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to auto negotiate If you change the setting of this option you must change the SW Port Configuration option to the same setting PC VLAN Allows the phone to work better with 1 Unlock network configuration non Cisco switches Strips the 802 1P Q tags from the packets going to a PC from the access port on the phone The Admin VLAN ID must be set before you can change this option options 2 Make sure the Admin VLAN ID option is set 3 Scroll to the PC VLAN option press the Edit softkey and then enter a new PC VLAN setting 4 Press the Validate softkey and then press the Save softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones ata y
154. ger functionality with a limited feature set This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable The SRST Cisco Unified CallManager always appears last in the list of servers even if it is active You configure an SRST router address in the Cisco Unified CallManager Administration SRST Reference Configuration page choose System gt SRST You configure an SRST reference in the Device Pool Configuration page choose System gt Device Pool TFTP Indicates that the phone was unable to register with a Cisco Unified CallManager listed in its configuration file and that it registered with the TFTP server instead Authentication icon Indicates that the connection to the Cisco Unified CallManager is authenticated For more information about authentication refer to Cisco Unified CallManager Security Guide Encryption icon Indicates that the connection to the Cisco Unified CallManager is authenticated and encrypted For more information about authentication and encryption refer to Cisco Unified CallManager Security Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 m Chapter4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu SIP Configuration Menu The SIP Configuration menu contains these sub menus e SIP General Config
155. ger information click the CCM Server button The Configure Cisco Unified CallManager Web Server window appears Enter the IP address or host name of the Cisco Unified CallManager and click OK If you do not have this information contact your system administrator Click the Password button The Cisco Unified IP Phone User window appears Enter your user identification and password for the Cisco Unified IP Phone User Options application To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the address book synchronization If you chose the user intervention for duplicate entries rule and you have duplicate address book entries the Duplicate Selection window appears Choose the entry that you want to include in your Personal Address Book and click OK When synchronization completes click Exit to close the Cisco Unified IP Phone Address Book Synchronizer OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Appendix A Providing Information to Users Via a Website M How Users Configure Personal Directory Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones AB OL 11524 01 APPENDIX Feature Support by Protocol for Cisco Unified IP Phones 7970G 7971G GE This appendix provides informa
156. gt Cisco CallManager for TAPS to function When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Refer to Cisco Unified CallManager Bulk Administration Guide for detailed instructions about BAT and about TAPS Related Topics e Adding Phones with Auto Registration page 2 14 e Adding Phones with Cisco Unified CallManager Administration page 2 16 e Adding Phones with BAT page 2 16 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network W Adding Phones to the Cisco Unified CallManager Database Adding Phones with Cisco Unified CallManager Administration You can add phones individually to the Cisco Unified CallManager database using Cisco Unified CallManager Administration To do so you first need to obtain the MAC address for each phone For information about determining a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 20 After you have collected MAC addresses choose Device gt Add a New Device in Cisco Unified CallManager Administration to begin For complete instructions and conceptual information about Cisco Unified CallManager
157. guration Refer to Cisco Unified CallManager Bulk Administration Guide for detailed information about using the BAT If you are not using DHCP in your network configure the network parameters for the phone See the Configuring Startup Network Settings section on page 3 17 Power cycle the phone Converting an In Use Phone from SCCP to SIP You can use the Bulk Administration Tool BAT to convert a phone that is in use in your network from SCCP to SIP To access BAT from Cisco Unified CallManager Administration choose Bulk Administration gt Phones gt Migrate Phones gt SCCP to SIP For detailed information refer to the Migrating Phones chapter Cisco Unified CallManager Bulk Administration Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 18 y OL 11524 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols W Converting an In Use Phone from SIP to SCCP To convert a phone that is in use in your network from SIP to SCCP perform these steps For more information Cisco Unified CallManager Administration Guide Procedure Step 1 In Cisco Unified CallManager Administration delete the existing SIP phone from the Cisco Unified CallManager database Step2 In Cisco Unified CallManager Administration create the phone as an SCCP phone Step3 Power cycle the pho
158. handsets but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones Nevertheless it is ultimately still the customer s responsibility to test this equipment in their own environment to determine suitable performance For information about headsets see http vxicorp com cisco http plantronics com Connecting a Headset To connect a headset to the Cisco Unified IP Phone plug it into the Headset port on the back of the phone Press the Headset button on the phone to place and answer calls using the headset You can use the headset with all of the features on the Cisco Unified IP Phone including the Volume and Mute buttons Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone Disabling a Headset You can disable the headset through the Cisco Unified CallManager Administration application If you do so you also will disable the speakerphone To disable the headset from Cisco Unified CallManager Administration choose Device gt Phone and locate the phone that you want to modify In the Phone Configuration web page for the phone check the Disable Speakerphone and Headset check box 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones j Chapter3 Setting Up the Cisco Unified IP Phone M Understanding the Cisco Unified IP Phone 79
159. he Cisco Unified IP Phone has non volatile Flash memory in which it stores firmware images and user defined preferences At startup the phone runs a bootstrap loader that loads a phone image stored in Flash memory Using this image the phone initializes its software and hardware Resolving Startup Problems page 9 2 3 Configuring VLAN If the Cisco Unified IP Phone is connected to a Cisco switch the switch next informs the phone of the voice VLAN defined on the switch port The phone needs to know its VLAN membership before it can proceed with the Dynamic Host e Network Configuration Menu page 4 7 e Resolving Startup i Problems Configuration Protocol DHCP request for an IP page 9 2 address 4 Obtaining an IP If the Cisco Unified IP Phone is using DHCP to e Network Address obtain an IP address the phone queries the DHCP Configuration server to obtain one If you are not using DHCP in your network you must assign static IP addresses to each phone locally Menu page 4 7 e Resolving Startup Problems page 9 2 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Mi Table 2 4 Cisco Unified IP Phone Startup Process continued Step Description Related Topics 5 Accessing a TFTP In addition
160. he Ethernet cables with cables that you know are functional Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this network port to verify the port is active Connect the Cisco Unified IP Phone that will not start up to a different network port that is known to be good Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch eliminating the patch panel connection in the office Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 9 2 OL 11524 01 Chapter9 Troubleshooting and Maintenance Resolving Startup Problems Mi 2 Verify that the phone is receiving power If you are using external power verify that the electrical outlet is functional If you are using in line power use the external power supply instead If you are using the external power supply switch with a unit that you know to be functional Ifyou are using a Cisco Unified IP Phone 7971G GE make sure that the phone is connected to a switch that supports IEEE 802 3af Class 3 15 4 W in line power at the switch port For more information see the Providing Power to the Phone section on page 2 4 3 If the phone still does not start up properly power up the phone with the handset off hook When the phone is powered up in this way it attempts to launch a backup software image 4 Tf the phone still
161. he TAC Service Request Tool is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resources during normal business hours to resolve the situation 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager
162. he phones You can check whether a Cisco Unified IP Phone received a command from Cisco Unified CallManager to reset by pressing the Settings button on the phone and choosing Status gt Network Statistics If the phone was recently reset one of these messages appears e Reset Reset Phone closed due to receiving a Reset Reset from Cisco Unified CallManager administration e Reset Restart Phone closed due to receiving a Reset Restart from Cisco Unified CallManager administration Eliminating DNS or Other Connectivity Errors Step 1 Step 2 Step 3 Step 4 If the phone continues to reset follow these steps to eliminate DNS or other connectivity errors Use the Erase softkey to reset phone settings to their default values See the Resetting or Restoring the Cisco Unified IP Phone section on page 9 17 for details Modify DHCP and IP settings a Disable DHCP See the Network Configuration Menu section on page 4 7 for instructions b Assign static IP values to the phone See the Network Configuration Menu section on page 4 7 for instructions Use the same default router setting used for other functioning Cisco Unified IP Phones c Assign TFTP server See the Network Configuration Menu section on page 4 7 for instructions Use the same TFTP server used for other functioning Cisco Unified IP Phones On the Cisco Unified CallManager server verify that the local host files have the correct Cisco Uni
163. he procedure completes successfully the phone will display Installed or Not Installed The LSC install update or removal process can take a long time to complete You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu Settings must be unlocked before you can press this softkey When the phone successfully completes the installation procedure it displays Success If the phone displays Failure the authorization string may be incorrect or the phone may not enabled for upgrading Refer to error messages generated by the CAPF and take appropriate actions You can verify that an LSC is installed on the phone by choosing Settings gt Model Information and ensuring that the LSC setting shows Installed Related Topic e Understanding Security Features for Cisco Unified IP Phones page 1 12 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter3 Setting Up the Cisco Unified IP Phone W Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 3 20 OL 11524 01 CHAPTER Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users Y
164. his port The handset is designed especially for use with a Cisco Unified IP Phone It includes a light strip that indicates incoming calls and voice messages waiting 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Chapter3 Setting Up the Cisco Unified IP Phone M Understanding the Cisco Unified IP Phone 7970G 7971G GE Components Speakerphone Headset By default the speakerphone is enabled on Cisco Unified IP Phones 7970G 7971G GE You can disable the speakerphone through the Cisco Unified CallManager Administration application To do so choose Device gt Phone and locate the phone you want to modify In the Phone Configuration web page for the phone check the Disable Speakerphone check box Although Cisco Systems performs some internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed there is not a single best solution that is optimal for all environments Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their
165. hone Administration gt Device gt Phone gt Phone Configuration Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped computer Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones e OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Table 4 12 Media Configuration Menu Options continued Option Description Device Configuration Menu W To Change Recording Tone Indicates whether a recording tone often referred to as a beep tone is enabled or disabled for the phone If the recording tone option is enabled the phone plays the beep tone in both directions of every call regardless of whether the call actually gets recorded The beep tone first sounds when a call is answered You may want to notify your users if you enable this option Default Disabled Related Parameters e Recording Tone Local Volume e Recording Tone Remote Volume e Recording Tone Duration Other related parameters Beep tone frequency in hz the length of the beep tone called duration and how often the beep tone plays called interval are defined on a per Network Locale basis in the xml file that defines tones This xml file is usually named ton
166. html Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone use a soft dry cloth to wipe the phone and the touchscreen Do not apply liquids or powders directly on the phone As with all non weather proof electronics liquids and powders can damage the components and cause failures Disable the touchscreen before cleaning it so that you will not inadvertently choose a feature from the pressure of the cleaning cloth To disable the touchscreen so that it will not respond to touch press the Display button for more than one second The phone displays Touchscreen Disabled and the Display button flashes green After one minute the touchscreen automatically re enables itself To re enable the touchscreen before that press the flashing Display button for more than one second The phone displays Touchscreen Enabled Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 9 24 OL 11524 01 APPENDIX Providing Information to Users Via a Website If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company It is important to provide current and thorough information to end users Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones Consider including the following types
167. ide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 3 8 OL 11524 01 Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Mi Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it See Figure 3 1 for a graphical representation of the connections firmware image Before you install a phone even if it is new upgrade the phone to the current Note Before using external devices read the Using External Devices with Your Cisco Unified IP Phone section on page 3 8 for safety and performance information To install a Cisco Unified IP Phone perform the following steps Procedure Notes Reference 1 Connect the handset to the Handset port 2 Connect a headset to the Headset port Optional You can add a headset later if you do not connect one now See the Headset section on page 3 6 for supported headsets 3 Connect the power supply to the Cisco DC Adapter port Optional See the Providing Power to the Phone section on page 2 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 RE Chapter3 Setting Up the Cisco Unified IP Phone W Installing the Cisco Unified IP Phone Procedure Notes Reference 4 Connect a Category 3 o
168. ied CallManager 5 1 SIP Cisco Unified IP Phones Chapter3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7970G 7971G GE Components Mi Understanding the Cisco Unified IP Phone 7970G 7971G GE Components The Cisco Unified IP Phone 7970G 7971G GE includes these components on the phone or as accessories for the phone e Network and Access Ports page 3 5 e Handset page 3 5 e Speakerphone page 3 6 e Headset page 3 6 Network and Access Ports Handset The back of the Cisco Unified IP Phone 7970G 7971G GE includes these ports e Network port Labeled 10 100 SW on the Cisco Unified IP Phone 7970G and 10 100 1000 SW on the Cisco Unified IP Phone 7971G GE e Access port Labeled 10 100 PC on the Cisco Unified IP Phone 7970G and 10 100 1000 PC on the Cisco Unified IP Phone 7971G GE Each port supports 10 100 or 10 100 1000 Mbps half or full duplex connections to external devices You can use either Category 3 or 5 cabling for 10 Mbps connections but you must use Category 5 for 100 and 1000 Mbps connections Use the SW network port to connect the phone to the network You must use a straight through cable on this port The phone can also obtain inline power from a switch over this connection See the Providing Power to the Phone section on page 2 4 for details Use the PC access port to connect a network device such as a computer to the phone You must use a straight through cable on t
169. ied CallManager Administration Guide User Group Configuration chapter e Cisco Unified CallManager System Guide Roles and User Groups chapter How Users Access the Online Help System on the Phone This Cisco Unified IP Phones 7970G 7971G GE provide access to a comprehensive online help system To view the main help menu on a phone press the button on the phone and wait for several seconds for the menu to appear If you are already in Help press Main Main menu topics include e About Your Cisco Unified IP Phone Descriptive information about the phone model e How do I Procedures and information about commonly used phone tasks Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Appendix A Providing Information to Users Via a Website How Users Get Copies of Cisco Unified IP Phone Manuals W e Calling Features Descriptions and procedures for using calling features such as conference and transfer e Help tTips on using and accessing Help You can also use the button to obtain information about softkeys menu items and the help system itself Refer to Cisco Unified IP Phone 7970 Series Guide for more information How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones Cisco Unified IP Phone 7970 Series Guide include d
170. ied IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Message Description Possible Explanation and Action Error update locale One or more localization files Check that the following files are located could not be found in the within subdirectories in the TFTPPath TFTPPath directory or were directory not valid The locale was not e Located in subdirectory with same name changed as network locale tones xml e Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml dictionary xml Failed The phone attempted an Authentication typically fails because of one 802 1X transaction but of the following authentication failed e No shared secret is configured in the phone or authentication server e The shared secret configured in the phone and the authentication server do not match e Phone has not been configured in the authentication server For more information see the 802 1X Authentication and Status section on page 4 42 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 8 OL 11524 01 Chapter 7 Viewing Model Information Status and Statisti
171. ied IP Phones Configure PC Port The 802 1X standard does not take into account the use of VLANs and thus recommends that only a single device should be authenticated to a specific switch port However some switches including Cisco Catalyst switches support multi domain authentication The switch configuration determines whether you can connect a PC to the phone s PC port Enabled TIf you are using a switch that supports multi domain authentication you can enable the PC port and connect a PC to it In this case Cisco Unified IP Phones support proxy EAPOL Logoff to monitor the authentication exchanges between the switch and the attached PC For more information about IEEE 802 1X support on the Cisco Catalyst switches refer to the Cisco Catalyst switch configuration guides at http www cisco com en US products hw switches tsd_products_suppo rt_category_home html Disabled If the switch does not support multiple 802 1X compliant devices on the same port you should disable the PC Port when 802 1X authentication is enabled See the Security Configuration Menu section on page 4 33 for more information If you do not disable this port and subsequently attempt to attach a PC to it the switch will deny network access to both the phone and the PC Configure Voice VLAN Because the 802 1X standard does not account for VLANs you should configure this setting based on the switch support Enabled TIf you are using a switch th
172. ienced users will benefit from these publications For current Cisco Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the magazine for Cisco networking professionals Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can subscribe to Packet magazine at this URL http www cisco com packet Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones xiv i OL 11524 01 Preface Document Conventions W Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html Networking Professionals Connection is an interactive website where networking professionals share questions suggestions and information about networking products and technologies with Cisco experts and
173. ies e Corporate Directory Allows a user to look up phone numbers for co workers To support this feature you must configure corporate directories See the Configuring Corporate Directories and Personal Directories section on page 5 13 for more information e Personal Directory Allows a user to store a set of personal numbers To support this feature you must provide the user with software to configure the personal directory See the Configuring Personal Directory section on page 5 14 for more information Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 UE Chapter5 Configuring Features Templates Services and Users WE Configuring Corporate Directories and Personal Directories Configuring Corporate Directories Cisco Unified CallManager uses a Lightweight Directory Access Protocol LDAP directory to store authentication and authorization information about users of Cisco Unified CallManager applications that interface with Cisco Unified CallManager Authentication establishes a user s right to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific telephone extension To install and set up these features refer to Installing and Configuring the Cisco Unified Customer Directory Configuration Plugin That manual guides you through the configuration process for integratin
174. iew See Table 2 2 for the maximum power consumed by a phone for each configuration option and the correlating phone screen brightness level amp Note Power consumption values shown in the table include power losses in the cable that connects the phone to the switch Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 ES Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network HI Providing Power to the Phone Table 2 2 Power Consumption and Display Brightness for Power Configurations Max Power Phone Consumed Screen Phone Model Power Configuration from a Switch Brightness Cisco Unified Cisco prestandard inline power from a switch that 6 3 W Approx 1 2 IP Phone supports a maximum of 7 W power per port with 7970G bidirectional power negotiation enabled Cisco prestandard inline power from a Cisco Switch 16 3 W Approx 1 2 that supports 7 W or 15 4 W power per port without bidirectional power negotiation IEEE 802 3af Class 3 power from a Cisco switch 6 3 W Approx 1 2 without bidirectional power negotiation IEEE 802 3af Class 3 power from a third party switch 6 3 W Approx 1 2 IEEE 802 3af Class 3 power from a Cisco switch with 10 25 W Full bidirectional power negotiation enabled Cisco prestandard inline power from a Cisco Switch 10 25 W Full that supports 15 4 W power per port with bidirectional p
175. iewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Message Description Possible Explanation and Action Disabled 802 1X Authentication is disabled on the phone You can enable 802 1X authentication using the Settings gt Security Configuration gt 802 1X Authentication option on the phone For more information see the 802 1X Authentication and Status section on page 4 42 DNS timeout DNS server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DNS server and the phone Verify the network connections DNS server is down Check configuration of DNS server DNS unknown host DNS could not resolve the name of the TFTP server or Cisco Unified CallManager Verify that the host names of the TFTP server or Cisco Unified CallManager are configured properly in DNS Consider using IP addresses rather than host names Duplicate IP Another device is using the IP address assigned to the phone If the phone has a static IP address verify that you have not assigned a duplicate IP address See the Network Configuration Menu section on page 4 7 section for details If you are using DHCP check the DHCP server configuration 0L 11524 01 Cisco Unif
176. ified IP Phones with QRT When you do so users can report problems with phone calls by pressing the QRT softkey This softkey is available only when the Cisco Unified IP Phone is in the Connected Connected Conference Connected Transfer and or OnHook states When a user presses the QRT softkey a list of problem categories appears The user selects the appropriate problem category and this feedback is logged in an XML file Actual information logged depends on the user selection and whether the destination device is a Cisco Unified IP Phone For more information about using QRT refer to Cisco Unified CallManager Features and Services Guide Monitoring the Voice Quality of Calls To measure the voice quality of calls that are sent and received within the network Cisco Unified IP Phones use these statistical metrics that are based on concealment events The DSP plays concealment frames to mask frame loss in the voice packet stream e Concealment Ratio metrics Show the ratio of concealment frames over total speech frames An interval conceal ratio is calculated every 3 seconds Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 9 20 OL 11524 01 Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls MI e Concealed Second metrics Show the number of seconds in which the DSP plays concealment frames due to lost frames A severely c
177. iguration Reference Call waiting Indicates and allows a user to answer an incoming call that is received while on another call Call waiting also displays incoming call information on the phone screen Requires no configuration Caller ID Displays caller identification such as a phone number name or other descriptive text on the phone screen For more information refer to e Cisco Unified CallManager Administration Guide Configuring Cisco Unified IP Phones chapter e Cisco Unified CallManager System Guide Understanding Route Plans chapter e Cisco Unified CallManager Features and Services Guide Call Display Restrictions chapter Caller ID Blocking Allows a user to block their phone number or e mail address from phones that have caller identification enabled Refer to the Cisco Unified CallManager Administration Guide SIP Profile Configuration chapter Cisco Call Back Allows a user to receive an audio and visual alert on the phone when a busy or unavailable party becomes available For more information For more information refer to e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter e Cisco Unified CallManager Features and Services Guide Cisco Call Back chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones n OL 11524 01 Chapt
178. ime that the phone is idle before the display Timeout turns off Applies only when the display was off as scheduled and was turned on by an end user by pressing a button on the phone touching the touchscreen or lifting the handset Enter the value in this field in the format hours minutes For example to turn the display off when the phone is idle for 1 hour and 30 minutes after an end user turns the display on enter 1 30 The default value is 0 30 Display On When Incoming Call Disable enable automatic illumination of the LCD screen when a call is received Default Disabled 0L 11524 01 lt Chapter6 Customizing the Cisco Unified IP Phone W Automatically Disabling the Cisco Unified IP Phone Touchscreen Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 6 14 OL 11524 01 CHAPTER Viewing Model Information Status and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 7970G 7971G GE to view model information status messages network statistics and firmware information for the phone e Model Information screen Displays hardware and software information about the phone For more information see the Model Information Screen section on page 7 2 e Status menu Provides access to screens that display the status messages network statis
179. in types of older fluorescent lights in the building Moving the phone away from the lights or replacing the lights should resolve the problem Dual Tone Multi Frequency DTMF delay When you are on a call that requires keypad input if you press the keys too quickly some of them might not be recognized Codec mismatch between the phone and another device The RxType and the TxType statistics show the codec that is being used for a conversation between this Cisco Unified IP phone and the other device These values of these statistics should match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service See the Call Statistics Screen section on page 7 16 for information about displaying these statistics Sound sample mismatch between the phone and another device The RxSize and the TxSize statistics show the size of the voice packets that is being used a conversation between this Cisco Unified IP phone and the other device The values of these statistics should match See the Call Statistics Screen section on page 7 16 for information about displaying these statistics Gaps in voice calls Check the AvgJtr and the MaxJtr statistics A large variance between these statistics might indicate a problem with jitter on the network or periodic high rates of network activity See the Call Statistics Screen section on page 7
180. ing Users Access to the User Options Web Pages Before a user can access the User Options web pages use Cisco Unified CallManager Administration to add the user to a standard Cisco Unified CallManager end user group To do so choose User Management gt User Group You must also associate appropriate phones with the user To perform these procedures from Cisco Unified CallManager Administration choose User Management gt End User For additional information refer to Cisco Unified CallManager Administration Guide End User Configuration section Specifying Options that Appear on the User Options Web Pages Most options on the User Options web pages appear by default However two options that do not appear by default are e Show Ring Settings e Show Line Text Label Settings You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco Unified CallManager Administration Note Step 1 Step 2 The settings apply to all User Options web pages at your site Procedure From Cisco Unified CallManager Administration choose System gt Enterprise Parameters The Enterprise Parameters Configuration page appears In the CCMUser Parameters area specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop down list for the parameter True Option appears on the User Options web pages default
181. ing Users to Cisco Unified CallManager section on page 5 17 10 Associate a user with a phone optional Provides users with control over their phone such as forwarding calls or adding speed dial numbers or services Note Some phones such as those in conference rooms do not have an associated user Refer to Cisco Unified CallManager Administration Guide End User Configuration chapter Associating Devices to a User section Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified CallManager database you can complete the phone installation You or the phone users can install the phone at the users s location The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset cables and other accessories Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones HEN OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone Ss Overview of Configuring and Installing Cisco Unified IP Phones Mi Note Before you install a phone even if it is new upgrade the phone to the current firmware image For more information about upgrading refer to the Readme file for your phone which is located at http www cisco com cgi bin tablebuild pl ip 7900ser After the phone is connected to the network the
182. ing a Configuration Menu section on page 4 3 Before you can change an option on this menu you must unlock options as described in the Unlocking and Locking Options section on page 4 4 The Edit Yes or No softkeys for changing network configuration options appear only if options are unlocked For information about the keys you can use to edit options see the Editing Values section on page 4 5 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter4 Configuring Settings on the Cisco Unified IP Phone M Network Configuration Menu Table 4 2 Network Configuration Menu Options Option Description To Change DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address Display only Cannot configure BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server instead of from a DHCP server Display only Cannot configure MAC Address Unique Media Access Control MAC address of the phone Display only Cannot configure Host Name Unique host name that the DHCP server assigned to the phone Display only Cannot configure Domain Name Name of the Domain Name System DNS domain in which the phone resides 1 Unlock network configuration options 2 Set the DHCP Enabled option t
183. ing on the display e Touch the touchscreen e Lift the handset When you turn the display on it remains on until the phone has remained idle for a designated length of time then it turns off automatically Note You can use the Display button to temporarily disable the touchscreen for cleaning See the Cleaning the Cisco Unified IP Phone section on page 9 24 for more information Table 6 1 explains the Cisco Unified CallManager Administration fields that control when the display turns on and off You configure these fields in Cisco Unified CallManager Administration in the Product Specific Configuration page You access this page by choosing Device gt Phone from Cisco Unified CallManager Administration You can view the display settings for a phone from the Power Save Configuration menu on the phone For more information see the Power Save Configuration Menu section on page 4 32 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter6 Customizing the Cisco Unified IP Phone HT Automatically Disabling the Cisco Unified IP Phone Touchscreen Table 6 1 Display On and Off Configuration Fields Field Description Days Display Not Days that the display does not turn on automatically at the Active time specified in the Display On Time field Choose the day or days from the drop down list To choose more than one day Ct
184. ing will include the quotation marks screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Arguments for which you supply values are in italic screen font A The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters such as passwords are in angle brackets amp Note Means reader take note Notes contain helpful suggestions or references to material not covered in the publication A Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Preface Warning Waarschuwing Varoitus Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Document Conventions Warnings use the following conventions IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing
185. inued Usage Notes Trivial File Transfer Protocol TFTP TFTP allows you to transfer files over the network On the Cisco Unified IP Phone TFTP enables you to obtain a configuration file specific to the phone type TFTP requires a TFTP server in your network which can be automatically identified from the DHCP server If you want a phone to use a TFTP server other than the one specified by the DHCP server you must manually assign TFTP server from the Network Configuration menu on the phone User Datagram Protocol UDP UDP is a connectionless messaging protocol for delivery of data packets Cisco Unified IP Phones transmit and receive RTP streams which utilize UDP Related Topics Understanding the SIP Protocol page 1 8 Understanding Interactions with Other Cisco Unified IP Communications Products page 2 2 Understanding the Phone Startup Process page 2 9 Network Configuration Menu page 4 7 Understanding the SIP Protocol Session Initiation Protocol SIP is the Internet Engineering Task Force IETF standard for multimedia conferencing over IP SIP is an ASCU based application layer control protocol defined in RFC 3261 that can be used to establish maintain and terminate calls between two or more endpoints Like other VoIP protocols SIP is designed to address the functions of signaling and session management within a packet telephony network Signaling allows call information
186. ion about enabling and configuring auto registration refer to Cisco Unified CallManager Administration Guide Also see the Adding Phones to the Cisco Unified CallManager Database section on page 2 13 You must use Cisco Unified CallManager to configure and assign telephony features to the Cisco Unified IP Phones See the Telephony Features Available for the Phone section on page 5 2 for details In Cisco Unified CallManager you can add users to the database and associate them with specific phones In this way users gain access to web pages that allow them to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified CallManager section on page 5 17 for details Review the following warnings before installing the Cisco Unified IP Phone 7970 To see translations of these warnings refer to the Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series document that accompanied this device Warning A Read the installation instructions before you connect the system to its power source Warning A Only trained and qualified personnel should be allowed to install replace or service this equipment Warning Ultimate disposal of this product should be handled according to all national laws and regulations 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManag
187. irected to a TFTP Server Note Consult with the network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet mask domain name and default router locally on the phone See the Configuring Startup Network Settings section on page 3 17 See the Network Configuration Menu section on page 4 7 5 Set up Security on the phone Provides protection against data tampering threats and identity theft of phones See the Configuring Security on the Cisco Unified IP Phone section on page 3 17 6 Make calls with the Cisco Unified IP Phone Verifies that the phone and features work correctly Refer to the Cisco Unified IP Phone 7970 Guide 7 Provide information to end users about how to use their phones and how to configure their phone options Ensures that users have adequate information to successfully use their Cisco Unified IP Phones See Providing Information to Users Viaa Website section on page A 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Chapter1 An Overview of the Cisco Unified IP Phone M Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5
188. lay a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Ethernet Information the Access and or the Network hyperlink 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter8 Monitoring the Cisco Unified IP Phone Remotely HI Network Statistics Table 8 3 Ethernet Information Area Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets transmitted by the phone Tx multicast Total number of multicast packets transmitted by the phone Tx unicast Total number of unicast packets transmitted by the phone Rx Frames Total number of packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx multicast Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no DMA descriptor Table 8 4 Access Area and Network Area Items Item Description Rx totalPkt Total number of packets received by the phone Rx crcErr Total number of packets received with CRC failed Rx alignErr Total number of packets received between 64 and 1522 bytes in length that hav
189. le shows a List xml file that defines two images The required Image and URL attributes must be included for each image The TFTP URI that is shown in the example is the only supported method for linking to full size and thumbnail images HTTP URL support is not provided List xml Example lt CiscolIPPhonelImageList gt lt Imageltem Image TFTP Desktops 320x212x12 TN Fountain png URL TFTP Desktops 320x212x12 Fountain png gt lt ImageItem Image TFTP Desktops 320x212x12 TN FullMoon png URL TFTP Desktops 320x212x12 FullMoon png gt lt CiscoIPPhoneImageList gt The Cisco Unified IP Phone firmware includes a default background image This image is not defined in the List xml file The default image is always the first image that appears in the Background Images menu on the phone PNG File Requirements for Custom Background Images Each background image requires two PNG files e Full size image Version that appears on the on the phone e Thumbnail image Version that appears on the Background Images screen from which users can select an image Must be 25 of the size of the full size image Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 6 6 OL 11524 01 Chapter6 Customizing the Cisco Unified IP Phone P Tip Creating Custom Background Images W Many graphics programs provide a feature that will resize a graphic An easy wa
190. led Allows access to the Settings menu e Disabled Prevents access to the Settings menu e Restricted Allows access to the User Preferences menu and allows volume changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field For more information see Cisco Unified CallManager Administration Guide Procedure Press the Settings button to access the Settings menu Perform one of these actions to display the Network Configuration menu or the Device Configuration menu e Use the Navigation button to select the desired menu and then press the Select softkey e Use the keypad on the phone to enter the number that corresponds to the menu e Press the menu name on the touchscreen To display a sub menu repeat Step 2 To exit a menu press the Exit softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7970G 7971G GE Related Topics e Unlocking and Locking Options page 4 4 e Editing Values page 4 5 e Overview of Options Configurable from a Phone page 4 6 e Network Configuration Menu page 4 7 e Device Configuration Menu page 4 15 e Security Configuration Menu page 4 37 Unlocking and Locking Options A Configurati
191. lephony Platform Administration Guide Use an text editor to edit the Ringlist xml file See the Ringlist xml File Format Requirements section on page 6 3 for information about how to format this file and for a sample Ringlist xml file Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter6 Customizing the Cisco Unified IP Phone Step 4 Step 5 Creating Custom Background Images Mi Save your modifications and close the Ringlist xml file To cache the new Ringlist xml file stop and start the TFTP service by using Cisco Unified CallManager Serviceability or disable and re enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter located in the Advanced Service Parameters Creating Custom Background Images You can provide users with a choice of custom background images for the LCD screen on their phones Users can select a background image by choosing Settings gt User Preferences gt Background Images on the phone The image choices that users see come from PNG images and an XML file called List xml that are stored on the TFTP server used by the phone By storing your own PNG files and editing the XML file on the TFTP server you can designate the background images from which users can choose In this way you can provide custom images such as your company logo The following sections describe how
192. ll Statistics screen displays the items shown in Table 7 5 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 716 y OL 11524 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Call Statistics Screen Mi Table 7 5 Call Statistics Item Description Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Sender Codec Type of audio encoding used for the transmitted stream Revr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection Defined as the number of expected packets less the number of packets actually received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Revr Codec Type of audio encoding used for the received stream Revr Packets Total number of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set
193. ll is encrypted A user can barge into an authenticated call even if the phone that is used to barge is nonsecure The authentication icon continues to appear on the authenticated devices in the call even if the initiator phone does not support security Overview of Configuring and Installing Cisco Unified IP Phones When deploying a new IP telephony system system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service For information and a checklist for setting up and configuring a complete Cisco IP telephony network refer to the System Configuration Overview chapter in Cisco Unified CallManager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified CallManager you can add IP phones to the system The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network e Configuring Cisco Unified IP Phones in Cisco Unified CallManager page 1 22 e Installing Cisco Unified IP Phones page 1 26 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter1 An Overview of the Cisco Unified IP Phone M Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified CallManager To add phones to the Cisco Unified CallMan
194. llManager System Guide Music on Hold chapter e Cisco Unified CallManager Features and Services Guide Music On Hold chapter Onhook call Allows a user to press a single Transfer Refer to the Cisco Unified transfer softkey and then go onhook to complete a CallManager System Guide Cisco call transfer Unified IP Phones chapter Other group pickup Allows a user to answer a call ringing on a phone in another group that is associated with the user s group See also Call pickup and Group call pickup in this table For more information refer to e Cisco Unified CallManager Administration Guide Pickup Group Configuration chapter e Cisco Unified CallManager System Guide Call Pickup chapter Presence enabled directories Allows a user to monitor the call state of another directory number DN listed in call logs speed dials and corporate directories The Busy Lamp Field BLF for the DN displays the call state Refer to Cisco Unified CallManager Features and Services Guide Presence chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 HE Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuratio
195. llManager server and digitally sign files before they are delivered Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m 0L 11524 01 Chapter3 Setting Up the Cisco Unified IP Phone W Configuring Security on the Cisco Unified IP Phone For more information about the security features see the Understanding Security Features for Cisco Unified IP Phones section on page 1 12 Also refer to Cisco Unified CallManager Security Guide A Locally Significant Certificate LSC installs on phones after you perform the necessary tasks that are associated with the CAPF You can use Cisco Unified CallManager Administration to configure an LSC as described in Cisco Unified CallManager Security Guide Alternatively you can initiate the installation of an LSC from the Security Configuration menu on the phone This menu also lets you update or remove an LSC Alternatively you can initiate the installation of an LSC from the Security Configuration menu on the phone This menu also lets you update or remove an LSC Before You Begin Make sure that the appropriate Cisco Unified CallManager and the Certificate Authority Proxy Function CAPF security configurations are complete e The CTL file should have a CAPF certificate e The CAPF certificate must exist in the C Program Files Cisco Certificates folder in every server in the cluster e The CAPF is running and configured
196. lock options for editing See the Unlocking and Locking Options section on page 4 4 for instructions For information about the keys you can use to edit or change option settings see the Editing Values section on page 4 5 You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration Settings page See Cisco Unified CallManager Administration Guide for more information Related Topics Displaying a Configuration Menu page 4 3 Unlocking and Locking Options page 4 4 Editing Values page 4 5 Overview of Options Configurable from a Phone page 4 6 Network Configuration Menu page 4 7 Device Configuration Menu page 4 15 Security Configuration Menu page 4 37 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7970G 7971G GE Mi Displaying a Configuration Menu Ss To display a configuration menu perform these steps Note Step 1 Step 2 Step 3 Step 4 You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration page The Settings Access field accepts these values e Enab
197. lugins The plugin list is displayed If the plugins are not listed click Find Step2 Locate the Cisco Unified IP Phone Address Book Synchronizer plugin and click Download next to the description The file download dialog box is displayed Step3 Click Save to save the application to your computer Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 a AS Appendix A Providing Information to Users Via a Website M How Users Configure Personal Directory See the Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer section on page A 6 for more information about installing the Cisco Unified IP Phone Address Book Synchronizer Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Use this tool to synchronize data stored in your Microsoft Windows Microsoft Outlook or Microsoft Outlook Express address book s with the Cisco Unified CallManager directory and Personal Address Book service Procedure Get the Cisco Unified IP Phone Address Book Synchronizer installer file from your system administrator Double click the TabSyncInstall exe file provided by your system administrator The Welcome to Cisco Unified IP Phone Address Book Synchronizer window appears Click Next The License Agreement window appears Read the lic
198. m the PC connected to the switch through the access port of the IP phone native VLAN Isolating the phones on a separate auxiliary VLAN improves the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access related documentation at this URL http www cisco com univercd cc td doc product lan index htm Related Topics e Understanding the Phone Startup Process page 2 9 e Network Configuration Menu page 4 7 Providing Power to the Phone The Cisco Unified IP Phones 7970G 7971G GE models can be powered in with external power or with inline power External power is provided through a separate power supply Inline power is provided by a switch through the Ethernet cable attached to a phone The following sections provide more information about powering a phone e Power Guidelines page 2 5 e Phone Power Consumption and Display Brightness page 2 5 e Power Outage page 2 7 e Obtaining Additional Information about Power page 2 7 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 24 OL 11524 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Mi Power Guidelines Table 2 1 provides guidelines that apply to exte
199. mber is internal or external For more information refer to Cisco Unified CallManager New and Changed Information Guide Release 5 1 1 Cisco Unified CallManager System Guide section Cisco Unified IP Phones chapter Call park Allows a user to park temporarily store a call and then retrieve the call by using another phone in the Cisco Unified CallManager system For more information refer to e Cisco Unified CallManager Administration Guide Call Park chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter e Cisco Unified CallManager Features and Services Guide Call Park chapter Call pickup Allows a user to redirect a call that is ringing on another phone to his her own phone so the call can be answered See also Group call pickup and Other group pickup in this table For more information refer to e Cisco Unified CallManager Administration Guide Pickup Group Configuration chapter e Cisco Unified CallManager System Guide Call Pickup chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 HE Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Conf
200. mber of RTP data packets received by the phone since starting receiving data on this connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode Revr Octets Total number of payload octets received in RTP data packets by the device since starting reception on the connection Includes packets received from different sources if this is a multicast call The value displays as 0 if the connection was set to send only mode MOS LQK Score that is an objective estimate of the mean opinion score MOS for listening quality LQK that rates from 5 excellent to 1 bad This score is based on audible concealment events due to frame loss in the preceding 8 second interval of the voice stream For more information see the Monitoring the Voice Quality of Calls section on page 9 20 Note The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses Avg MOS LQK Average MOS LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 8 16 OL 11524 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Mi Table 8 5 Streaming Statistics Area Items continued Item Description Max MOS LQ
201. mware and corrupted place it in the TFTPPath directory You should only copy files into this directory when the TFTP server software is shut down otherwise the files may be corrupted CTL Installed A certificate trust list CTL None This message is informational only Ble installed ir thephone For more information about the CTL file refer to Cisco Unified CallManager Security Guide CTL update failed The phone could not update its Problem with the CTL file on the TFTP certificate trust list CTL file server For more information refer to Cisco Unified CallManager Security Guide DHCP timeout DHCP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the DHCP server and the phone Verify the network connections e DHCP server is down Check configuration of DHCP server e Errors persist Consider assigning a static IP address See the Network Configuration Menu section on page 4 7 for details on assigning a static IP address Dialplan Parsing The phone could not parse the Problem with the TFTP downloaded dialplan Error dialplan XML file properly XML file For more information refer to the Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 6 OL 11524 01 Chapter7 V
202. n Menu section on page 4 33 Items on the Security Configuration screen that you access from the Settings menu on the phone See the Security Configuration Menu section on page 4 37 Unlocking the CTL file See the CTL File Screen section on page 4 39 Disabling access to a phone s web pages See the Disabling and Enabling Web Page Access section on page 8 3 Troubleshooting e See the Troubleshooting Cisco Unified IP Phone Security section on page 9 12 e Refer to Cisco Unified CallManager Security Guide Deleting the CTL file from the phone See the Resetting or Restoring the Cisco Unified IP Phone section on page 9 17 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 IE Chapter1 An Overview of the Cisco Unified IP Phone M Understanding Security Features for Cisco Unified IP Phones Table 1 2 Cisco Unified IP Phone and Cisco Unified CallManager Security Topics continued Topic Reference Resetting or restoring the phone See the Resetting or Restoring the Cisco Unified IP Phone section on page 9 17 802 1X Authentication for Cisco Unified IP See these sections Phones e Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 18 e 802 1X Authentication and Status section on page 4 42 e Troubleshooting Cisco Unified IP Ph
203. n Reference Private Line Automated Ringdown PLAR The Cisco Unified CallManager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook This can be useful for phones that are designated for calling emergency or hotline numbers Refer to the Cisco Unified CallManager System Guide SIP Dial Rules Configuration chapter Privacy Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user s calls For more information refer to e Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter e Cisco Unified CallManager Features and Services Guide Barge and Privacy chapter Quality Reporting Tool QRT Allows a user to submit call quality information For more information refer to e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter e Cisco Unified CallManager Features and Services Guide Quality Report Tool chapter Redial Allows a user to call the most recently dialed phone number by pressing a softkey Requires no configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 510 fl OL 11524 01
204. nce the phone starts up normally in one of these conditions you can access the 802 1X configuration menus and re enter the shared secret see the 802 1X Authentication and Status section on page 4 42 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m OL 11524 01 Chapter9 Troubleshooting and Maintenance General Troubleshooting Tips Mi General Troubleshooting Tips Table 9 2 provides general troubleshooting information for the Cisco Unified IP Phone Table 9 2 Cisco Unified IP Phone Troubleshooting Summary Explanation Daisy chaining IP phones Daisy chaining connecting an IP phone to another IP phone through the access port is not supported Each IP phone should directly connect to a switch port Poor quality when calling digital cell In Cisco Unified CallManager you can configure the network phones using the G 729 protocol to use the G 729 protocol the default is G 711 When using G 729 calls between an IP phone and a digital cellular phone will have poor voice quality Use G 729 only when absolutely necessary Prolonged broadcast storms cause IP A prolonged Layer 2 broadcast storm lasting several minutes phones to reset or be unable to make on the voice VLAN may cause IP phones to reset lose an active or answer a call call or be unable to initiate or answer a call Phones may not come up until a broadcast storm ends
205. nd inline power requirements However CDP is not used to identify any locally attached PCs therefore Cisco Unified IP Phones provide an EAPOL pass through mechanism whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802 1X authenticator in Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 1 18 OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Mi the LAN switch This prevents the IP phone from having to act as the authenticator yet allows the LAN switch to authenticate a data end point prior to accessing the network In conjunction with the EAPOL pass through mechanism Cisco Unified IP Phones provide a proxy EAPOL Logoff mechanism In the event that the locally attached PC is disconnected from the IP phone the LAN switch would not see the physical link fail because the link between the LAN switch and the IP phone is maintained To avoid compromising network integrity the IP phone sends an EAPOL Logoff message to the switch on behalf of the downstream PC which triggers the LAN switch to clear the authentication entry for the downstream PC The Cisco Unified IP phones also contain an 802 1X supplicant in addition to the EAPOL pass through mechanism This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch
206. ne Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified CallManager Auto Registration parameter is SCCP perform these general steps 1 Set the Cisco Unified CallManager auto_registration_protocol parameter to SCCP To do so from Cisco Unified CallManager Administration choose System gt Enterprise Parameters 2 Install the phones 3 Change the auto_registration_protocol parameter to SIP 4 Auto register the SIP phones Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network M Determining the MAC Address of a Cisco Unified IP Phone Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You can determine a phone s MAC address in these ways e From the phone choose Settings gt Network Configuration and look at the MAC Address field e Look at the MAC label on the back of the phone e Display the web page for the phone and click the Device Information hyperlink For information about accessing the web page see the Accessing the Web Page for a Phone section on page 8 2 Cisco Unified IP Phone Administration Guide for Cisco Unifi
207. nes to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 16 When auto registration is enabled Cisco Unified CallManager begins the automatic startup process to obtain a directory number During auto registration Cisco Unified CallManager automatically assigns the next available sequential directory number to the phone When you use this method Cisco Unified CallManager automatically assigns directory numbers to new phones as they register with Cisco Unified CallManager You can use auto registration to quickly enter phones into the Cisco Unified CallManager database You can then modify any settings such as the directory numbers from Cisco Unified CallManager Additionally you can move auto registered phones to new locations and assign them to different device pools without affecting their directory numbers Auto registration is disabled by default For information about enabling and configuring auto registration refer to Cisco Unified CallManager Administration Guide Note When you configure the cluster for mixed mode through the Cisco CTL client auto registration is automatically disabled When you configure the cluster for non secure mode through the Cisco CTL client auto registration is automatically enabled Related Topics e Adding Phones with Auto Registration and TAPS page 2 15 e Adding Phones with Cisc
208. nfiguring IP Updating CTL Updating Locale Configuring CM List Registering OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings Mi 6 The main LCD screen displays Current date and time Primary directory number Additional directory numbers and speed dial numbers if configured Softkeys If the phone successfully passes through these stages it has started up properly If the phone does not start up properly see the Resolving Startup Problems section on page 9 2 Configuring Startup Network Settings If you are not using DHCP in your network you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network e IP address e IP subnet mask e Default gateway IP address e TFTP server IP address You may also configure these optional settings as necessary e Domain name e DNS server IP address Collect this information and see the instructions in Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone The security features protect against several threats including threats to the identity of the phone and to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Ca
209. ng Cisco Unified CallManager Administration Guide You can also use the context sensitive help available within the application for guidance Access context sensitive help by choosing Help gt This Page from the main menu bar You can access the complete Cisco Unified CallManager documentation suite at this location http www cisco com univercd cc td doc product voice c_callmg index htm Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones o OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7970G 7971G GE Mi Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such as DHCP TFTP and IP settings on the phone itself You can also obtain statistics about a current call or firmware versions on the phone For more information about configuring features and viewing statistics from the phone see Chapter 4 Configuring Settings on the Cisco Unified IP Phone and see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Providing Users with Feature Information If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company To ensure that you distribute the most current feature and procedural information familiarize yo
210. ng Feature Buttons and Menus Hold Resume Supported Supported Basic Call Handling Using Hold and Resume Immediate Divert Supported Supported Basic Call Handling Answering a Call OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones E Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G 7971G GE Table B 1 Cisco Unified IP Phone 7970G 7971G GE Feature Support by Protocol continued Cisco Unified IP Phone 7970G 7971G GE Features sccP SIP For More Information Calling Features Immediate Supported Supported Basic Call Handling Sending a Call to a Divert Enhanced Voice Messaging System Join Select Supported Basic Call Handling Making Conference Calls Advanced Call Handling Tracing Suspicious Calls Meet Me Conference Supported Supported Basic Call Handling Making Conference Calls Multilevel Supported Advanced Call Handling Prioritizing Precedence and Critical Calls Preemption MLPP Malicious Call ID Supported Multiple Calls per 200 50 An Overview of Your Line Appearance Phone Understanding Lines vs Calls Mute Supported Supported Basic Call Handling Using Mute On hook Supported Supported Basic Call Handling Placing a Call Dialing Pre Dial Basic Options Pri
211. nified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EA Chapter6 Customizing the Cisco Unified IP Phone M Creating Custom Phone Rings You can obtain a copy of the Ringlist xml and List xml files from the system using the following admin command line interface CLI file commands e admin file file list file view file search file get file dump file tail file delete Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware Chirp and Chirp2 Cisco Unified CallManager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation PCM files The PCM files along with an XML file named Ringlist xml that describes the ring list options that are available at your site exist in the TFTP directory on each Cisco Unified CallManager server The following sections describe how you can customize the phone rings that are available at your site by creating PCM files and editing the Ringlist xml file e Ringlist xml File Format Requirements page 6 3 e PCM File Requirements for Custom Ring Types page 6 4 e Configuring a Custom Phone Ring page 6 4 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 6 2 OL 11524 01 Chapter6 Customizing the Cisco Unifie
212. nified IP Phones 0L 11524 01 EJ Chapter3 Setting Up the Cisco Unified IP Phone W Adjusting the Placement of the Cisco Unified IP Phone Related Topics e Before You Begin page 3 2 e Adjusting the Placement of the Cisco Unified IP Phone page 3 12 e Configuring Startup Network Settings page 3 17 Adjusting the Placement of the Cisco Unified IP Phone The Cisco Unified IP Phone includes an adjustable footstand When placing the phone on a desktop surface you can adjust the tilt height to several different angles in 7 5 degree increments from flat to 60 degrees You can also mount the phone to the wall using the footstand or using the optional locking wall mount kit Adjusting Cisco Unified IP Phone Placement on the Desktop To adjust the footstand on the Cisco Unified IP Phone to the height that provides optimum viewing of the LCD screen follow these steps Procedure Step 1 Push in the footstand adjustment button Step2 Adjust the footstand to the desired height Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones MH OL 11524 01 Chapter3 Setting Up the Cisco Unified IP Phone Adjusting the Placement of the Cisco Unified IP Phone Mi Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7970G 7971G GE to a desktop using a laptop cable lock The lock connects to the security slot on the back of the phone and the cable can be
213. ny logos product pictures and stock quotes Configuring the idle display consists of these general steps 1 Formatting an image for display on the phone 2 Configure Cisco Unified CallManager to display the image on the phone 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 4 Chapter6 Customizing the Cisco Unified IP Phone WE Configuring the Idle Display For detailed instructions about creating and displaying the idle display refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL http www cisco com warp public 788 AVVID idle url html In addition you can refer to Cisco Unified CallManager Administration Guide or to Cisco Unified CallManager Bulk Administration Guide for the following information e Specifying the URL of the idle display XML service For a single phone Idle field on the Cisco Unified CallManager Phone Configuration page For multiple phones simultaneously URL Idle field on the Cisco Unified CallManager Enterprise Parameters Configuration page or the Idle field in the Bulk Administration Tool BAT e Specifying the length of time that the phone is not used before the idle display XML service is invoked For a single phone lIdle Timer field on the Cisco Unified CallManager Phone Configuration page For multiple phones simultaneously URL Idle Time field on the Cisco Unified CallManager
214. o Answer Connects incoming calls automatically after a ring or two Auto Answer works with either the speakerphone or headset Refer to the Cisco Unified CallManager Administration Guide Configuring Directory Numbers chapter Auto pickup Allows a user to use one touch pickup functionality for call pickup group call pickup and other group call pickup For more information refer to e Cisco Unified CallManager Administration Guide Pickup Group Configuration chapter e Cisco Unified CallManager System Guide Call Pickup and Group Call Pickup chapter Barge Allows a user to join a non private call on a shared phone line Barge features include cBarge and Barge e cBarge adds a user to a call and converts it into a conference allowing the user and other parties to access conference features e Barge adds a user to a call but does not convert the call into a conference The phones support Barge in two conference modes e Built in conference bridge at the target device the phone that is being barged This mode uses the Barge softkey e Shared conference bridge This mode uses the cBarge softkey For more information refer to e Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter e Cisco Unified CallManager Features and Service
215. o No 3 Scroll to the Domain Name option press the Edit softkey and then enter a new domain name 4 Press the Validate softkey and then press the Save softkey IP Address Internet Protocol 1P address of the phone If you assign an IP address with this option you must also assign a subnet mask and default router See the Subnet Mask and Default Router options in this table 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scrollto the IP Address option press the Edit softkey and then enter a new IP Address 4 Press the Validate softkey and then press the Save softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones as y OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Mi Table 4 2 Network Configuration Menu Options continued Option Description To Change Subnet Mask Subnet mask used by the phone 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the Subnet Mask option press the Edit softkey and then enter a new subnet mask 4 Press the Validate softkey and then press the Save softkey TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone If you are not using DHCP in your network and you want to change this server you mu
216. o Unified CallManager Administration page 2 16 e Adding Phones with BAT page 2 16 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 21a y OL 11524 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified CallManager Database W Adding Phones with Auto Registration and TAPS Ss You can add phones with auto registration and TAPS without first gathering MAC addresses from phones Note Note Cisco recommends you use auto registration and TAPS to add less than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 16 TAPS the Tool for Auto Registered Phones Support works with the Bulk Administration Tool BAT to update phones that were already added to the Cisco Unified CallManager database with dummy MAC addresses Use TAPS to update MAC addresses and download pre defined configurations for phones To implement TAPS you or the end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and other settings and the phone will be updated in Cisco Unified CallManager Administration with the correct MAC address Auto registration must be enabled in Cisco Unified CallManager Administration System
217. of information on this site How U Giving How U How U How U How U How U sers Obtain Support for the Cisco Unified IP Phone page A 2 Users Access to the User Options Web Pages page A 2 sers Access the Online Help System on the Phone page A 2 sers Get Copies of Cisco Unified IP Phone Manuals page A 3 sers Subscribe to Services and Configure Phone Features page A 4 sers Access a Voice Messaging System page A 4 sers Configure Personal Directory page A 5 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones P Appendix A Providing Information to Users Via a Website M How Users Obtain Support for the Cisco Unified IP Phone How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone including speed dial services and voice messaging system options users must receive information from you or from your network team or be able to contact you for assistance Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages you must use Cisco Unified CallManager Administration to add the user to a standard Cisco Unified CallManager end user group For additional information refer to e Cisco Unif
218. of the neighbor device Neighbor Port Neighbor device port to which the phone is connected Device Logs The Device Logs area on a phone s web page provides information you can use to help monitor and troubleshoot the phone To access a device log area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 Console Logs Includes hyperlinks to individual log files The console log files include debug and error messages received on the phone Core Dumps Includes hyperlinks to individual dump files Status Messages area Displays up to the 10 most recent status messages that the phone has generated since it was last powered up You can also see this information from the Status Messages screen on the phone Table 7 2 describes the status messages that can appear To display the Status Messages access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Status Messages hyperlink Debug Display area Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones e OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Mi Streaming Statistics A Cisco Unified IP Phone can stream inform
219. oftkey option displayed on your phone screen 16 Handset light strip Indicates an incoming call or new voice message 17 Touchscreen Shows phone features Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 An Overview of the Cisco Unified IP Phone Chapter1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used W What Networking Protocols Are Used Cisco Unified IP Phones support several industry standard and Cisco networking protocols required for voice communication Table 1 1 provides an overview of the networking protocols that the Cisco Unified IP Phones 7970G 797 1G GE supports Table 1 1 Networking Protocol Purpose Supported Networking Protocols on the Cisco Unified IP Phone Usage Notes Bootstrap Protocol BootP BootP enables a network device such as the Cisco Unified IP Phone to discover certain startup information such as its IP address If you are using BootP to assign IP addresses to the Cisco Unified IP Phone the BOOTP Server option shows Yes in the network configuration settings on the phone Cisco Discovery Protocol CDP CDP is a device discovery protocol that runs on all Cisco manufactured equipment Using CDP a device can advertise its existence to other devices and receive information about other devices in the network The Cisco Unified IP Phone
220. olicy page at this URL http www cisco com en US products products_security_vulnerability_policy h tml Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones a y OL 11524 01 Preface Product Alerts and Field Notices W The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT to find other means of encrypting the data before sending any sensitive material Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco com This tool enables you to create a profile and choose those products for which you want to receive information To access the Product Alert Tool you must be a registered Cisco com user To register as a Cisco com user go to this URL http tools cisco com RPF register register do Registered users can access the tool at this URL http tools cisco com Support PAT do ViewMyProfiles do local en Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC
221. on options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone You must unlock these options before you can change them When options are inaccessible for modification a locked padlock icon appears on the configuration menus When options are unlocked and accessible for modification an unlocked padlock a icon appears on these menus To unlock or lock options press This action either locks or unlocks the options depending on the previous state If a password is configured on the phone you must enter the password after pressing Make sure to lock options after you have made your changes Caution Do not press to unlock options and then immediately press again to lock options The phone will interpret this sequence as which will reset the phone To lock options after unlocking them wait at least 10 seconds before you press again Related Topics e Displaying a Configuration Menu page 4 3 e Editing Values page 4 5 e Overview of Options Configurable from a Phone page 4 6 e Network Configuration Menu page 4 7 e Device Configuration Menu page 4 15 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Editing Values amp Configuration Menus on the Cisco Unified
222. on templates modifying 5 15 phones configuration checklist table 1 22 phone screen 2 5 phone settings access 4 2 physical connection verifying 9 9 plugging in Cisco Unified IP Phone 3 9 PNG file 6 5 6 6 0L 11524 01 HE W index power maximum required from a switch 2 5 providing to the Cisco Unified IP Phone 2 4 power consumption 2 5 Power Save Configuration menu about 4 32 options Days Display Not Active 4 32 Display Idle Timeout 4 32 Display On Duration 4 32 Display On Time 4 32 Display On When Incoming call 4 32 power source causing phone to reset 9 12 description 2 4 effect on phone screen brightness 2 5 external power 2 5 PoE 2 5 power consumption 2 5 power injector 2 5 presence enabled directories 5 9 privacy 5 10 Private Line Automated Ringdown PLAR 5 10 programmable buttons 1 3 Proxy Server URL 4 24 Q QoS Configuration menu about 4 35 options DSCP For Call Control 4 35 DSCP For Configuration 4 35 DSCP For Services 4 35 QRT softkey 9 20 Quality Reporting Tool QRT 5 10 9 20 Real Time Control Protocol See RTCP Real Time Transport Protocol See RTP Recording Tone 4 29 Recording Tone Duration 4 31 Recording Tone Local Volume 4 30 Recording Tone Remote Volume 4 31 redial 5 10 reset factory 9 19 resetting basic 9 18 Cisco Unified IP phone 9 17 continuously 9 8 9 9 intentionally 9 11 methods 9 18 ring activity 5 11 RingList xml file format 6 3 Cisco Unified IP
223. onally Reset 9 11 Eliminating DNS or Other Connectivity Errors 9 11 Checking Power Connection 9 12 Troubleshooting Cisco Unified IP Phone Security 9 12 General Troubleshooting Tips 9 15 Resetting or Restoring the Cisco Unified IP Phone 9 17 Performing a Basic Reset 9 18 Performing a Factory Reset 9 19 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 UE E Contents Using the Quality Report Tool 9 20 Monitoring the Voice Quality of Calls 9 20 Using Voice Quality Metrics 9 21 Troubleshooting Tips 9 22 Where to Go for More Troubleshooting Information 9 24 Cleaning the Cisco Unified IP Phone 9 24 APPENDIX A Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 2 Giving Users Access to the User Options Web Pages A 2 How Users Access the Online Help System on the Phone A 2 How Users Get Copies of Cisco Unified IP Phone Manuals A 3 How Users Subscribe to Services and Configure Phone Features A 4 How Users Access a Voice Messaging System A 4 How Users Configure Personal Directory A 5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A 6 arPenDIx B Feature Support by Protocol for Cisco Unified IP Phones 7970G 7971G GE 9 APPENDIX C Supporting International Users B 1 Adding Language Overlays to Phone Buttons B 1 Installing the Cisco Unified CallManager Locale Installer B
224. oncealed second is a second in which the DSP plays more than five percent concealment frames e MOS LQK metrics Use a numeric score to estimate the relative voice listening quality The Cisco Unified IP Phone calculates the mean opinion score MOS for listening quality LQK based audible concealment events due to frame loss in the preceding 8 seconds and includes perceptual weighting factors such as codec type and frame size MOS LQK scores are produced by a Cisco proprietary algorithm Cisco Voice Transmission Quality CVTQ index Depending on the MOS LQK version number these scores might be compliant with the International Telecommunications Union ITU standard P 564 This standard defines evaluation methods and performance accuracy targets that predict listening quality scores based on observation of actual network impairment Note Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS LQK scores project a human weighted version of the same information on a scale from 5 excellent to 1 bad for measuring listening quality Listening quality scores MOS LQK relate to the clarity or sound of the received voice signal Conversational quality scores MOS CQ such as G 107 include impairment factors such as delay that degrade the natural flow of conversation You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen see the
225. one Security section on page 9 12 Overview of Supported Security Features This section provides an overview of the security features that the phone supports For more information about these features and about Cisco Unified CallManager and Cisco Unified IP Phone security refer to the Cisco Unified CallManager Security Guide Also refer to the Cisco Unified CallManager Security Guide to obtain a list of interactions restrictions and limitations for security For information about current security settings on a phone choose Settings gt Security Configuration and choose Settings gt Device Configuration gt Security Configuration For more information see the Security Configuration Menu section on page 4 37 and the Security Configuration Menu section on page 4 33 Note Most security features are available only if a certificate trust list CTL is installed on the phone For more information about the CTL refer to Cisco Unified CallManager Security Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 1 14 OL 11524 01 Chapter1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Mi Table 1 3 Overview of Security Features Feature Description Image authentication Signed binary files with the extension sbn prevent tampering with the firmware image before it is loaded on
226. one placement and connect the network cable Locates and installs the phone in the network See the Installing the Cisco Unified IP Phone section on page 3 9 See the Adjusting the Placement of the Cisco Unified IP Phone section on page 3 12 3 Monitor the Phone Startup Process Verifies that phone is configured properly See the Verifying the Phone Startup Process section on page 3 15 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones HEN OL 11524 01 Chapter1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1 5 Checklist for Installing the Cisco Unified IP Phone continued Task Purpose For More Information 4 Configure these network settings on the phone by choosing Settings gt Network Configuration Note Unlock the phone settings before making these changes from the phone To enable DHCP e Set DHCP Enabled to Yes e To use an alternate TFTP server Enter IP address for TFTP Server 1 To disable DHCP e Set DHCP Enabled to No e Enter static IP address for phone e Enter subnet mask e Enter default router IP addresses e Enter domain name where phone resides e Set Alternate TFTP Server to Yes Enter IP address for TFTP Server 1 Using DHCP The IP address is automatically assigned and the Cisco Unified IP Phone is d
227. ot intended for end users of the phones Many of the tasks involve configuring network settings and affect the phone s ability to function in the network Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CallManager many of the tasks in this manual require familiarity with Cisco Unified CallManager 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Preface M Organization Organization This manual is organized as follows Chapter 1 An Overview of the Cisco Unified IP Phone Provides a conceptual overview and description of the Cisco Unified IP Phone Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Describes how the Cisco Unified IP Phone interacts with other key IP telephony components and provides an overview of the tasks required prior to installation Chapter 3 Setting Up the Cisco Unified IP Phone Describes how to properly and safely install and configure the Cisco Unified IP Phone on your network Chapter 4 Configuring Settings on the Cisco Unified IP Phone Describes how to configure network settings verify status and make global changes to the Cisco Unified IP Phone Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring di
228. ou can access these settings and change many of them through menus on the phone This chapter includes the following topics Configuration Menus on the Cisco Unified IP Phones 7970G 7971G GE page 4 2 Overview of Options Configurable from a Phone page 4 6 Network Configuration Menu page 4 7 Device Configuration Menu page 4 15 Security Configuration Menu page 4 37 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter4 Configuring Settings on the Cisco Unified IP Phone M Configuration Menus on the Cisco Unified IP Phones 7970G 7971G GE Configuration Menus on the Cisco Unified IP Phones 7970G 7971G GE The Cisco Unified IP Phones 7970G 7971G GE includes the following configuration menus Network Configuration menu Provides options for viewing and making a variety of network settings For more information see the Network Configuration Menu section on page 4 7 Device Configuration menu Provides access to sub menus from which you can view a variety of non network related settings For more information see the Device Configuration Menu section on page 4 15 Security Configuration menu Provides options for displaying and modifying security settings For more information see the Security Configuration Menu section on page 4 37 Before you can change option settings on the Network Configuration menu you must un
229. ower negotiation enabled External power using the CP PWR CUBE 3 power Full supply Cisco Unified IEEE 802 3af Class 3 power from a Cisco switch with 15 4 W Near full IP Phone or without bidirectional power negotiation enabled or 7971G GE from a third party switch External power CP PWR CUBE 3 power supply Full 1 Starts at approximately 1 2 brightness changes to full brightness when the phone negotiates additional power amp Note When a phone is powered with a method that does not support full brightness for the phone screen the phone Brightness control Settings gt User Preferences gt Brightness will not allow you to set the brightness to the maximum value Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones EN OL 11524 01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Mi Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Obtaining Additional Information about Power For related information about power refer to
230. p 1 Step 2 Step 3 Step 4 Ss If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve the configuration file may be corrupted To create a new configuration file follow these steps Procedure From Cisco Unified CallManager choose Device gt Phone gt Find to locate the phone experiencing problems Choose Delete to remove the phone from the Cisco Unified CallManager database Add the phone back to the Cisco Unified CallManager database See the Adding Phones to the Cisco Unified CallManager Database section on page 2 13 for details Power cycle the phone Note e When you remove a phone from the Cisco Unified CallManager database its configuration file is deleted from the Cisco Unified CallManager TFTP server The phone s directory number or numbers remain in the Cisco Unified CallManager database They are called unassigned DNs and can be used for other devices If unassigned DNs are not used by other devices delete them from the Cisco Unified CallManager database You can use the Route Plan Report to view and delete unassigned reference numbers Refer to Cisco Unified CallManager Administration Guide for more information 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Chapter9 Troubleshooting and Maintenance WE Resolving Startup Problems e Changing the
231. phone you must unlock the CTL file before you can save changes to the TFTP Server 2 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 2 option For information about the CTL file refer to Cisco Unified CallManager Security Guide For information about unlocking the CTL file see to the Security Configuration Menu section on page 4 37 1 Unlock the CTL file if necessary 2 Unlock network configuration options 3 Enter an IP address for the TFTP Server 1 option 4 Scroll to the TFTP Server 2 option press the Edit softkey and then enter a new backup TFTP server IP address 5 Press the Validate softkey and then press the Save softkey Default Router 1 Default Router 2 Default Router 3 Default Router 4 Default Router 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the appropriate Default Router option press the Edit softkey and then enter a new router IP address 4 Press the Validate softkey 5 Repeat Steps 3 and 4 as needed to assign backup routers 6 Press the Save softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones ato y OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone
232. porels Avant de travailler sur un quipement soyez conscient des dangers li s aux circuits lectriques et familiarisez vous avec les proc dures couramment utilis es pour viter les accidents Pour prendre connaissance des traductions des avertissements figurant dans les consignes de s curit traduites qui accompagnent cet appareil r f rez vous au num ro de l instruction situ a la fin de chaque avertissement CONSERVEZ CES INFORMATIONS Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr Sie befinden sich in einer Situation die zu Verletzungen fiihren kann Machen Sie sich vor der Arbeit mit Geraten mit den Gefahren elektrischer Schaltungen und den blichen Verfahren zur Vorbeugung vor Unfallen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Ubersetzung in den bersetzten Sicherheitshinweisen die zusammen mit diesem Ger t ausgeliefert wurden BEWAHREN SIE DIESE HINWEISE GUT AUF Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo La situazione potrebbe causare infortuni alle persone Prima di intervenire su qualsiasi apparecchiatura occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in que
233. r 4 Configuring Settings on the Cisco Unified IP Phone Ethernet Configuration Menu Device Configuration Menu W The Ethernet Configuration menu includes the options described in Table 4 14 Table 4 14 Ethernet Configuration Menu Options Option Description To Change Span to PC Port Indicates whether the phone will forward packets transmitted and received on the network port to the access port Enable this option if an application that requires monitoring of the phone s traffic is being run on the access port These applications include monitoring and recording applications common in call center environments and network packet capture tools that are used for diagnostic purposes Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Security Configuration Menu Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones The Security Configuration menu that you access from the Device Configuration menu displays settings that relate to security for phone Table 4 15 describes the options on the Security Configuration menu Note The phone also has a Security Configuration menu that you access directly from the Settings menu For information about the security options on that menu see the see the Security Configuration Menu section on page 4 37 0L 11524 01 Chapter 4 Configuring
234. r Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 A Chapter1 An Overview of the Cisco Unified IP Phone M Understanding Security Features for Cisco Unified IP Phones In an encrypted call all devices participating in the establishment of the call are authenticated by the Cisco Unified CallManager In addition call signaling and media streams are encrypted An encrypted call offers the highest level of security providing integrity and privacy to the call When a call in progress is being encrypted the call progress icon to the right of the call duration timer in the phone LCD screen changes to the following icon fo Note Ifthe call is routed through non IP call legs for example H 323 or PSTN the call will be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it Related Topic e Understanding Security Features for Cisco Unified IP Phones page 1 12 e Security Restrictions page 1 21 Supporting 802 1X Authentication on Cisco Unified IP Phones These sections provide information about 802 1X support on the Cisco Unified IP Phones e Overview page 1 18 e Required Network Components page 1 19 e Best Practices Requirements and Recommendations page 1 19 Overview Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol CDP to identify each other and determine parameters such as VLAN allocation a
235. r Configuration Menu The CallManager Configuration menu contains the options CallManager 1 CallManager 2 CallManager 3 CallManager 4 and CallManager 5 These options show Cisco Unified CallManager servers that are available for processing calls from the phone in prioritized order To change these options use Cisco Unified CallManager Administration For an available Cisco Unified CallManager server an option on the CallManager Configuration menu will show the Cisco Unified CallManager server IP address or name and one of the states shown in Table 4 3 Table 4 3 Cisco Unified CallManager Server States State Description Active Cisco Unified CallManager server from which the phone is currently receiving call processing services Standby Cisco Unified CallManager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified CallManager server Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 4 16 OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu An option may also display one of more of the designations or icons shown in Table 4 4 Table 4 4 Cisco Unified CallManager Server Designations Designation Description SRST Indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified CallMana
236. r5 Each Cisco Unified IP Phone See the Network and Access straight through Ethernet ships with one Ethernet cable in Ports section on page 3 5 for cable from the switch to the the box guidelines 10 100 SW port Cisco Unified IP Phone 7970 or the 10 100 1000 SW port Cisco Unified IP Phone 7971G GE 5 Connect a Category 3or5 Optional You can connect See the Network and Access straight through Ethernet another network device later if Ports section on page 3 5 for cable from another network you do not connect one now guidelines device such as a desktop computer to the 10 100 PC port Cisco Unified IP Phone 7970 or the 10 100 1000 PC port Cisco Unified IP Phone 7971G GE Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 3 10 OL 11524 01 Chapter3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Mi Figure 3 1 Cisco Unified IP Phones 7970G 7971G GE Rear Cable Connections 1 DC adapter port DC48V 5 Access port 1000 appears on the Cisco Unified IP Phone 7971G GE only Power supply with DC Connector 6 Handset port Power cable with AC wall plug 7 Headset port Network port 1000 appears on the Cisco Unified IP Phone 7971G GE only Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco U
237. ral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio e Move the equipment farther away from the television or radio e Plug the equipment into an outlet that is on a different circuit from the television or radio That is make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses Modifications to this product not authorized by Cisco Systems Inc could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright O 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE L
238. ransporting real time data such as interactive voice and video over data networks Cisco Unified IP Phones use the RTP protocol to send and receive real time voice traffic from other phones and gateways Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone Table 1 1 Networking Protocol Purpose What Networking Protocols Are Used W Supported Networking Protocols on the Cisco Unified IP Phone continued Usage Notes Real Time Control Protocol RTCP RTCP works in conjunction with RTP to provide QoS data such as jitter latency and round trip delay on RTP streams RTCP is disabled by default but you can enable it on a per phone basis using Cisco Unified CallManager For more information see the Network Configuration section on page 4 35 Skinny Client Control Protocol SCCP SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones SCCP is proprietary to Cisco Systems You can configure the Cisco Unified IP Phone to use either SCCP or Session Initiation Protocol SIP Session Initiation Protocol SIP SIP is an emerging standard for setting up telephone calls multimedia conferencing and other types of communications on the Internet You can configure the Cisco Uni
239. rectories configuring phone button and softkey templates setting up services and adding users to Cisco Unified CallManager Chapter 6 Customizing the Cisco Unified IP Phone Explains how to customize phone ring sounds background images and the phone idle display at your site Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Explains how to view model information status messages network statistics and firmware information from the Cisco Unified IP Phone Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Provides tips for troubleshooting the Cisco Unified IP Phone Chapter 9 Troubleshooting and Maintenance Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A Providing Information to Users Via a Website Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones i OL 11524 01 Preface Related Documentation Appendix C Supporting International Users Provides information about setting up phones in non English environments Appendix D Technical Specifications Provides technical specifications of the Cisco Unified IP Phone Related Documentation For more information about Cisco
240. red information to A 1 providing support to A 2 subscribing to services A 4 Vv verifying firmware version 7 15 startup process 3 15 Video Capability Enabled 4 28 VLAN auxiliary for voice traffic 2 4 configuring 4 11 configuring for voice networks 2 3 native for data traffic 2 4 verifying 9 10 voice messaging system 5 13 voice messaging system accessing A 4 voice quality metrics 7 17 8 16 voice VLAN 2 4 Voice VLAN Enabled 4 34 Volume button 1 4 Ww wall mounting 3 14 Web Access Enabled 4 34 web page about 8 1 Access 8 3 8 11 accessing 8 2 Console Logs 8 3 Core Dumps 8 3 Debug Display 8 3 8 14 Device Information 8 2 8 4 disabling access to 8 3 Ethernet Information 8 3 8 11 Network 8 3 8 11 Network Configuration 8 6 Network Configuration web page 8 2 preventing access to 8 3 Status Messages 8 3 8 14 Stream 0 8 15 Stream 1 8 3 8 15 Stream 2 8 3 8 15 Stream 3 8 3 8 15 Wideband Headset setting 6 8 X XmlDefault cnf xml 2 8 OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Index W Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 LA
241. registering for the first time If auto registration is not enabled and the phone has not been added to the Cisco Unified CallManager Database the phone registration request will be rejected In this case the phone will reset and attempt to register repeatedly If the phone has registered before the phone will access the configuration file named SEPmac_address cnf xml where mac_address is the MAC address of the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m OL 11524 01 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Mi For more information about how the phone interacts with the TFTP server refer to the Cisco Unified CallManager System Guide Cisco TFTP chapter The TFTP server generates these SIP configuration files e SIP IP Phone For unsigned and unencrypted files SEP lt mac gt cnf xml For signed files SEP lt mac gt cnf xml sgn For signed and encrypted files SEP lt mac gt cnf xml enc sgn e Dial Plan lt dialplan gt xml e Softkey Template lt softkey_template gt xml The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco Unified CallManager Administration and the devicename field in the Cisco Unified CallManager database The MAC address uniquely identifies the phone For more information refer
242. rgency proxy server or gateway This value will always be set to 5060 Display only cannot configure Outbound Proxy Displays the IP address of the outbound proxy server This value will always be set to USECALLMANAGER Display only cannot configure Outbound Proxy Port Displays the port number of the outbound proxy server This value will always be set to 5060 Display only cannot configure NAT Enabled Displays if Network Address Translation NAT is enabled This value will always be set to false Display only cannot configure Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 5 SIP General Configuration Menu Options continued Option Description To Change NAT Address Displays the WAN IP address of the NAT or firewall server This value will always be set Display only cannot configure to null Call Statistics Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile Displays if call statistics are enabled on the phone Related Topics e Displaying a Configuration Menu page 4 3 e Device Configuration Menu page 4 15 e Understanding the SIP Protocol page 1 8 Line Settings Menu The Line Settings menu display
243. ringing on a phone in another group See also Call Pickup and Other group pickup in this table For more information refer to e Cisco Unified CallManager Administration Guide Pickup Group Configuration chapter e Cisco Unified CallManager System Guide Call Pickup chapter Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 HA Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Hold Allows a user to move a connected call from Requires no configuration unless an active state to a held state you want to use music on hold see Music on Hold in this table for information Immediate divert Allows a user to transfer a ringing connected or held call directly to a voice messaging system For more information refer to e Cisco Unified CallManager System Guide Cisco Unified IP Phones chapter e Cisco Unified CallManager Features and Services Guide Immediate Diver chapter Immediate Divert Enhanced Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party For more information refer to Cisco Unified Call
244. rity purposes you may choose to prevent access to the web pages for a phone If you do so you will prevent access to the web pages that are described in this chapter and to the phone s User Options web pages Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EJ Chapter8 Monitoring the Cisco Unified IP Phone Remotely M Device Information Step 1 Step 2 Step 3 Step 4 Step 5 To disable access to the web pages for a phone follow these steps from Cisco Unified CallManager Administration Choose Device gt Phone Specify the criteria to find the phone and click Find or click Find to display a list of all phones Click the device name to open the Phone Configuration window for the device From the Web Access drop down list box choose Disabled Click Update amp Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks To enable web page access when it is disabled refer to the preceding steps about disabling access Follow the same steps but choose Enabled in Step 4 Device Information The Device Information area on a phone s web page displays device settings and related information for the phone Table 8 1 describes these items To display the Device Info
245. rl click each day that you want Display On Time Time each day that the display turns on automatically except on the days specified in the Days Display Not Active field Enter the time in this field in 24 hour format where 0 00 is midnight For example to automatically turn the display on at 7 00 a m 0700 enter 7 00 To turn the display on at 2 00 p m 1400 enter 14 00 If this field is blank the display will automatically turn on at 0 00 Display On Duration Length of time that the display remains on after turning on at the time specified in the Display On Time field Enter the value in this field in the format hours minutes For example to keep the display on for 4 hours and 30 minutes after it turns on automatically enter 4 30 If this field is blank the phone will turn off at the end of the day 0 00 Note If Display On Time is 0 00 and the display on duration is blank or 24 00 the display will remain on continuously OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter 6 Customizing the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Automatically Disabling the Cisco Unified IP Phone Touchscreen Table 6 1 Display On and Off Configuration Fields continued Field Description Display Idle Length of t
246. rmation area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Device Information hyperlink Table 8 1 Device Information Area Items Item Description MAC Address Media Access Control MAC address of the phone Host Name Unique fixed name that is automatically assigned to the phone based on its MAC address Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Device Information Table 8 1 Device Information Area Items continued Item Description Phone DN Directory number assigned to the phone App Load ID Identifier of the firmware running on the phone Boot Load ID Identifier of the factory installed load running on the phone Version Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone 7914 Expansion Module if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone 7914 Expansion Module if connected to the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model num
247. rnal power and to inline power power for phones the Cisco Unified IP Phones 7970G 7971G GE Table 2 1 Guidelines for Powering the Cisco Unified IP Phones 7970G 7971G GE Power Type Guidelines External power The Cisco Unified IP Phones 7970G 7971G GE use the CP PWR CUBE 3 Provided through the power supply CP PWR CUBE 3 external power supply External power The Cisco Unified IP Phone Power Injector may be used with any Cisco Provided through the Unified IP Phone Functioning as a midspan device the injector delivers Cisco Unified IP Phone inline power to the attached phone The Cisco Unified IP Phone Power Power Injector Injector is connected between a switch port and the IP Phone and supports a maximum cable length of 100m between the unpowered switch and the IP Phone PoE power Provided by e The inline power patch panel WS PWR PANEL is not compatible a switch through the with the Cisco Unified IP Phones 7970G 7971G GE Ethernet cable attached to e To ensure uninterruptible operation of the phone make sure that the the phone switch has a backup power supply e Make sure that the CatOS or IOS version running on your switch supports your intended phone deployment Refer to the documentation for your switch for operating system version information Phone Power Consumption and Display Brightness The power consumed by a phone depends on its power configuration See Table 2 1 for a power configuration overv
248. rovide voice communication over an Internet Protocol 1P network They function much like digital business telephones allowing you to place and receive phone calls and to access features such as mute hold transfer speed dial call forward and more In addition because Cisco Unified IP Phones are connected to your data network they offer enhanced productivity features including access to network information XML applications and customizeable features The phones also support security features that include file authentication device authentication signaling encryption and media encryption The Cisco Unified IP Phones 7970G 7971G GE provide a color touchscreen support for up to eight line or speed dial numbers context sensitive online help for buttons and features and a variety of other sophisticated functions The Cisco Unified IP Phone like other network devices must be configured and managed The phone supports G 711aLaw G 71luLaw G 729 G 729a G 729b G 729ab audio compression and G 722 wideband This chapter includes the following topics e Understanding the Cisco Unified IP Phones 7970G 7971G GE page 1 2 e What Networking Protocols Are Used page 1 5 e Understanding the SIP Protocol page 1 8 e What Features are Supported on the Cisco Unified IP Phones 7970G 7971G GE page 1 9 e Understanding Security Features for Cisco Unified IP Phones page 1 12 0L 11524 01 Cisco Unified IP Phone Administration Guide for
249. rs in Cisco Unified CallManager Administration affect whether wideband is supported for this Cisco Unified CallManager server and or a specific phone e Advertise G 722 Codec Choose Cisco Unified CallManager Administration gt System gt Enterprise Parameters The default value of this enterprise parameter is True which means that all Cisco Unified IP Phone Models 7941G 7941G GE 7961G 7961G GE 7970G and 7971G GE that are registered to this Cisco Unified CallManager will advertise G 722 to Cisco Unified CallManager If each endpoint in the attempted call supports G 722 in its capabilites set Cisco Unified CallManager will choose that codec for the call For more information see the Cisco Unified CallManager 5 1 Release Notes e Advertise G 722 Codec Choose Cisco Unified CallManager Administration gt Device gt Phone The default value of this product specific parameter is to use the value specified in the enterprise parameter If you want to override this on a per phone basis choose Enabled or Disabled in the Advertise G 722 Codec parameter on the Product Specific Configuration area of the Phone Configuration window Configuring the Idle Display You can specify an idle display that appears on the phone s LCD screen The idle display is an XML service that the phone invokes when the phone has been idle not in use for a designated period and no feature menu is open XML services that can be used as idle displays include compa
250. rs to Cisco Unified CallManager allows you to display and maintain information about users and allows each user to perform these tasks e Access the corporate directory and other customized directories from a Cisco Unified IP Phone e Create a personal directory e Set up speed dial and call forwarding numbers e Subscribe to services that are accessible from a Cisco Unified IP Phone You can add users to Cisco Unified CallManager using either of these methods e To add users individually choose User Management gt End User from Cisco Unified CallManager Administration Refer to Cisco Unified CallManager Administration Guide for more information about adding users Refer to Cisco Unified CallManager System Guide for details about user information e To add users in batches use the Bulk Administration Tool This method also enables you to set an identical default password for all users Refer to Cisco Unified CallManager Bulk Administration Guide for details Managing the User Options Web Pages From the User Options web page users can customize and control several phone features and settings For detailed information about the User Options web pages refer to Cisco Unified IP Phone 7970 Guide Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EA Chapter5 Configuring Features Templates Services and Users M Managing the User Options Web Pages Giv
251. rver digitally signs files before they are transferred to a phone and encrypts media streams and call signaling between Cisco Unified IP phones The Cisco Unified IP Phones 7970G 7971G GE SIP use the SIP Phone security profile which defines whether the device is nonsecure authenticated or encrypted For information on applying the security profile to the phone refer to the Cisco Unified CallManager Security Guide If you configure security related settings in Cisco Unified CallManager Administration the phone configuration file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information refer to the Configuring Encrypted Phone Configuration Files chapter in Cisco Unified CallManager Security Guide Table 1 2 shows where you can find additional information about security in this and other documents Table 1 2 Topic Cisco Unified IP Phone and Cisco Unified CallManager Security Topics Reference Detailed explanation of security including set up configuration and troubleshooting information for Cisco Unified CallManager and Cisco Unified IP Phones Refer to Cisco Unified CallManager Security Guide Security features supported on the Cisco Unified IP Phone See the Overview of Supported Security Features section on page 1 14 Restrictions regarding security features See the Security Restrictions section on
252. s Guide Barge and Privacy chapter 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones a Chapter 5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Table 5 1 Feature Description Telephony Features for the Cisco Unified IP Phone continued Configuration Reference Block external to external transfer Prevents users from transferring an external call to another external number Refer to the Cisco Unified CallManager Features and Services Guide External Call Transfer Restrictions chapter Busy Lamp Field BLF speed dial Allows a user to monitor the call state of a directory number DN associated with a speed dial button For more information refer to Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified CallManager Features and Services Guide Presence chapter Call display restrictions Determines the information that will display for calling or connected lines depending on the parties who are involved in the call For more information refer to Cisco Unified CallManager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified CallManager System Guide Understanding Route Plans chapter Cisco Unified CallManager Features
253. s a sub menu that displays the lines Use Cisco Unified that line available on the phone Select a line to see CallManager Administration gt the speed dial label and number assigned to Device gt Add a New Speed Dial Related Topics e Displaying a Configuration Menu page 4 3 e Device Configuration Menu page 4 15 e Understanding the SIP Protocol page 1 8 HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information This menu also displays information about the idle display on the phone Table 4 8 describes the options on the HTTP Configuration menu Table 4 8 HTTP Configuration Menu Options Option Description To Change Directories URL URL of the server from which the phone obtains directory information Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services Use Cisco Unified CallManager Administration to modify gt Device gt Phone gt Phone Configuration 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 8 HTTP Configuration Menu Options continued Option Description
254. s information that relate to the configurable parameters for each of the lines on your SIP phone Table 4 6 describes the options in this menu Table 4 6 Line Settings Menu Options Option Description To Change Name Displays the number the line uses when Use Cisco Unified registering CallManager Administration to modify Short Name Displays the short name configured for the Use Cisco Unified line CallManager Administration to modify Use Cisco Unified CallManager Administration to modify Authentication Name Displays the name used by the phone for authentication if a registration is challenged by the call control server during initialization Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 m Chapter4 Configuring Settings on the Cisco Unified IP Phone Table 4 6 Line Settings Menu Options continued Option Description Device Configuration Menu W To Change Display Name Displays the identification the phone uses for display for caller identification purposes Use Cisco Unified CallManager Administration to modify Proxy Address Displays the IP address of the proxy server that will be used by the phone This value will always be set to USECALLMANAGER Display only Cannot configure Proxy Port Displays the port number of the proxy server Display only Cannot that will be u
255. s with other network devices you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified CallManager and the rest of the IP network By using DHCP you have fewer settings to configure on a phone but can manually configure an IP address TFTP server and subnet mask if your network requires it For instructions on configuring the network settings on the Cisco Unified IP Phones see Chapter 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality For example you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 LDAP3 standard directory to enable users to search for co workers contact information directly from their IP phones You can also use XML to enable users to access information such as weather stocks quote of the day and 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Chapter1 An Overview of the Cisco Unified IP Phone WE What Features are Supported on the Cisco Unified IP Phones 7970G 7971G GE other web based information For information about configuring such services see the Configuring Corporate Directories and Personal Directories section on page 5 13 and the Setting Up Services section on page 5 16 Finally because the Cisco
256. sco Unified CallManager 5 1 SIP Cisco Unified IP Phones 714 y OL 11524 01 Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu W Firmware Versions Screen Step 1 Step 2 Step 3 The Firmware Versions screen displays information about the firmware version running on the phone Table 7 4 explains the information that is displayed in this screen To display the Firmware Version screen follow these steps Procedure Press the Settings button Select Status Select Firmware Versions To exit the Firmware Version screen press the Exit softkey Table 7 4 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine JVM running on the phone OS Load ID Identifies the operating system running on the phone Boot Load ID Identifies the factory installed load running on the phone DSP Load ID Identifies the Digital Signal Processor DSP software version used Expansion Module 1 Identifies the load running on the Expansion Module s if connected to the phone Ss Note These items are not applicable when running the SIP protocol Expansion Module 2 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones P Chapter7 Vi
257. sco Unified IP Phone 3 9 Adjusting the Placement of the Cisco Unified IP Phone 3 12 Adjusting Cisco Unified IP Phone Placement on the Desktop 3 12 Securing the Phone with a Cable Lock 3 13 Mounting the Phone to the Wall 3 14 Verifying the Phone Startup Process 3 15 Configuring Startup Network Settings 3 17 Configuring Security on the Cisco Unified IP Phone 3 17 CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone 4 1 Configuration Menus on the Cisco Unified IP Phones 7970G 7971G GE 4 2 Displaying a Configuration Menu 4 3 Unlocking and Locking Options 4 4 Editing Values 4 5 Overview of Options Configurable from a Phone 4 6 Network Configuration Menu 4 7 Device Configuration Menu 4 15 CallManager Configuration Menu 4 16 SIP Configuration Menu 4 18 SIP General Configuration Menu 4 18 Line Settings Menu 4 20 Call Preferences Menu 4 21 HTTP Configuration Menu 4 23 Locale Configuration Menu 4 25 NTP Configuration Menu 4 26 UI Configuration Menu 4 26 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones viii OL 11524 01 Contents W Media Configuration Menu 4 28 Power Save Configuration Menu 4 32 Ethernet Configuration Menu 4 33 Security Configuration Menu 4 33 QoS Configuration Menu 4 35 Network Configuration 4 35 Security Configuration Menu 4 37 CTL File Screen 4 39 Trust List Screen 4 41 802 1X Authentication and Status 4 42 CHAPTER 5 Configuring Features
258. sco com go marketplace docstore Ordering Documentation You must be a registered Cisco com user to access Cisco Marketplace Registered users may order Cisco documentation at the Product Documentation Store at this URL http www cisco com go marketplace docstore If you do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Technical Support amp Documentation site area by entering your comments in the feedback form available in every online document Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy h tml From this site you will find information about how to do the following e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones j Preface M Cisco Product Security Overview A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com go psirt To see security advisories security notices and se
259. se HTTP for the XML services and for troubleshooting purposes IEEE 802 1X The IEEE 802 1X standard defines a client server based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports Until the client is authenticated 802 1X access control allows only Extensible Authentication Protocol over LAN EAPOL traffic through the port to which the client is connected After authentication is successful normal traffic can pass through the port The Cisco Unified IP Phone implements the IEEE 802 1X standard by providing support for the EAP MDS option for 802 1X authentication When 802 1X authentication is enabled on the phone you should disable the PC port and voice VLAN Refer to the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 18 for additional information Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network To communicate using IP network devices must have an assigned IP address subnet and gateway IP addresses subnets and gateways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol DHCP If you are not using DHCP you must manually assign these properties to each phone locally Real Time Transport Protocol RTP RTP is a standard protocol for t
260. se of CVTQ allows basic quality classifications to be indicated as good normal or bad abnormal Calls with high scores approximately 4 5 indicate high quality low packet loss and lower scores approximately 3 5 indicate low quality high packet loss Unlike MOS the Conceal Ratio and Concealed Seconds metrics remain valid and useful for both wideband and narrowband calls A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss Troubleshooting Tips When you observe significant and persistent changes to metrics use Table 9 4 for general troubleshooting information OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter9 Troubleshooting and Maintenance Table 9 4 Metric Change Monitoring the Voice Quality of Calls Changes to Voice Quality Metrics Condition MOS LQK scores decrease significantly Network impairment from packet loss or high jitter Average MOS LQK decreases could indicate widespread and uniform impairment Individual MOS LQK decreases indicate bursty impairment Cross check with Conceal Ratio and Conceal Seconds for evidence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the phone is using a different codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade
261. secured to a desktop The security slot can accommodate a lock up to 20 mm Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone See Figure 3 2 below Figure 3 2 Connecting a Cable Lock to the Cisco Unified IP Phone 7970G 7971G GE 144478 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 E Chapter3 Setting Up the Cisco Unified IP Phone W Adjusting the Placement of the Cisco Unified IP Phone Mounting the Phone to the Wall A You can mount the Cisco Unified IP Phone on the wall using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit Wall mount kits must be ordered separately from the phones If you attach the phone to a wall using the standard footstand and not the wall mount kit you need to supply the following tools and parts e Screwdriver e Screws to secure the Cisco Unified IP phone to the wall Use the following procedure to mount the phone on the wall using the standard footstand See Figure 3 3 for a graphical overview of this procedure Before You Begin To ensure that the handset attaches securely to a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning th
262. sed by the phone This value will configure always be set to 5060 Shared Line Displays if the line is part of a shared line Display only Cannot Yes or not No configure Related Topics Displaying a Configuration Menu page 4 3 Device Configuration Menu page 4 15 Understanding the SIP Protocol page 1 8 Call Preferences Menu The Call Preferences menu displays settings that relate to the settings for the call preferences on the phone Table 4 7 describes the options in this menu 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Device Configuration Menu Table 4 7 Call Preferences Menu Options Option Description To Change Do Not Disturb Indicates whether do not disturb is enabled Yes or disabled No for the phone Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile This option can also be modified from the phone if enabled in Cisco Unified CallManager Caller ID Blocking phone Indicates whether caller ID blocking is enabled Yes or disabled No for the Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile Anonymous Call Block Indicates whether anonymous call block is enabled Yes or disabled No for the phone Use Cisco
263. software to distribute to users choose Application gt Plugins from Cisco Unified CallManager Administration then locate and click Cisco IP Phone Address Book Synchronizer Modifying Phone Button Templates Phone button templates let you assign features to line speed dial buttons Ideally you modify templates before registering phones on the network In this way you can access customized phone button template options from Cisco Unified CallManager during registration To modify a phone button template choose Device gt Device Settings gt Phone Button Template from Cisco Unified CallManager Administration To assign a phone button template to a phone use the Phone Button Template field in the Cisco Unified CallManager Administration Phone Configuration page Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information The default Cisco Unified IP Phone 7970 Series template uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial Access other phone features such as call park call forward redial hold resume voice messaging system conferencing and so on using softkeys on the phone Configuring Softkey Templates Using Cisco Unified CallManager Administration you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phones 7970G 7971G GE Cisco Unified CallManager supports two types of softkey templates standar
264. specified in the Idle URL option is activated Use Cisco Unified CallManager Administration to modify gt Device gt Phone gt Phone Configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Locale Configuration Menu Device Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone Table 4 9 describes the options on this menu Table 4 9 Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the phone user The user locale identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration User Locale Version of the user locale loaded on the Display only Cannot configure Version phone User Locale Char Character set that the phone uses for the Display only Cannot configure Set user locale Network Locale Network locale associated with the phone user The network locale identifies a set of detailed information that supports the phone in a specific location including definitions of the tones and cadences used by the
265. sses distributed by your DHCP server Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks available at this URL http www cisco com warp customer 473 100 html 4 1 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones J Chapter9 Troubleshooting and Maintenance WE Resolving Startup Problems Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified CallManager you must ensure that you have specified a DNS server Verify this setting by pressing the Settings button on the phone choosing Network Configuration and scrolling to the DNS Server 1 option You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified CallManager system You must also ensure that DNS is configured to do reverse look ups Verifying Cisco Unified CallManager Settings On the Cisco Unified IP Phone press the Settings button choose Network Configuration and look at the CallManager 1 5 options The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified CallManager servers that are part of the assigned Cisco Unified CallManager group If none of these options contain IP addresses or show Active or Standby the phone is not properly registered with Cisco Unified CallManager See the Registering the Phone with Cisco Unified CallManager
266. st use the TFTP Server 1 option If you set the Alternate TFTP option to yes you must enter a non zero value for the TFTP Server 1 option If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone you must unlock the CTL file before you can save changes to the TFTP Server 1 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 1 option For information about the CTL file refer to Cisco Unified CallManager Security Guide For information about unlocking the CTL file see the Security Configuration Menu section on page 4 37 mb Unlock the CTL file if necessary 2 IfDHCP is enabled set the Alternate TFTP option to Yes 3 Scroll to the TFTP Server 1 option press the Edit softkey and then enter a new TFTP server IP address 4 Press the Validate softkey and then press the Save softkey Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter 4 Configuring Settings on the Cisco Unified IP Phone HT Network Configuration Menu Table 4 2 Network Configuration Menu Options continued Option Description To Change TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the
267. sto documento CONSERVARE QUESTE ISTRUZIONI Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones xxviii OL 11524 01 Preface Advarsel Aviso jAdvertencia Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Document Conventions VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare Du er i en situasjon som kan f re til skade p person F r du begynner arbeide med noe av utstyret m du vere oppmerksom pa farene forbundet med elektriske kretser og kjenne til standardprosedyrer for a forhindre ulykker Bruk nummeret i slutten av hver advarsel for a finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PA DISSE INSTRUKSJONENE INSTRUGOES IMPORTANTES DE SEGURANCA Este s mbolo de aviso significa perigo Voc est em uma situac o que poder ser causadora de les es corporais Antes de iniciar a utilizac o de qualquer equipamento tenha conhecimento dos perigos envolvidos no manuseio de circuitos el tricos e familiarize se com as pr ticas habituais de prevenc o de acidentes Utilize o n mero da instruc o fornecido ao final de cada aviso para localizar sua traduc o nos avisos de seguranca traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRU ES INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este s mbolo de aviso indica peligro
268. t and Speakerphone Using Auto Answer Auto Dial Supported Supported Basic Call Handling Placing a Call Basic Options Barge and cBarge Supported Supported Advanced Call Handling Using a Shared Line Busy Lamp Field Supported Supported Advanced Call Handling Determining if BLF Call Lists Another Line is Busy or Idle Busy Lamp Field Supported Supported Advanced Call Handling Determining if BLF Speed Dial Another Line is Busy or Idle Call Back Supported Supported Basic Call Handling Placing a Call Additional Options Call Forward All Supported Supported Basic Call Handling Forwarding All Calls to Another Number Call Forward Busy Supported Supported Users do not interact with this feature directly It is configured on Cisco CallManager Call Forward No Supported Supported Users do not interact with this feature Answer directly It is configured on Cisco CallManager Call Park Supported Supported Advanced Call Handling Storing and Receiving Parked Calls Call Pickup Group Supported Supported Advanced Call Handling Picking Up a Call Pickup Redirected Call on Your Phone Call Waiting Supported Supported Basic Call Handling Answering a Call Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones B 10 OL 11524 01 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G 797
269. te The phone also has a Security Configuration menu that you access from the Device menu For information about the security options on that menu see the Security Configuration Menu section on page 4 33 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 A Chapter 4 Configuring Settings on the Cisco Unified IP Phone M Security Configuration Menu Table 4 18 Option Security Menu Settings Description To Change Web Access Enabled Indicates whether web access is enabled Yes or disabled No for the phone Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Security Mode Displays the security mode that is set for the phone Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration MIC Indicates whether a manufacturing For information about how to manage installed certificate used for the the MIC for your phone refer to the security features is installed on the Using the Certificate Authority Proxy phone Yes or is not installed on the Function chapter in Cisco phone No Unified CallManager Security Guide LSC Indicates whether a locally For information about how to manage significant certificate used for the the LSC for your phone refer to the security features is installed on the Using the Certificate Authority
270. ted in the Advanced Service Parameters Configuring Wideband Headset Codec Users can configure a setting called Wideband Headset in the Audio Preferences menu on the phone choose v4 gt User Preferences gt Audio Preferences gt Wideband Headset This setting is Disabled by default and should be enabled only if the user s headset supports wideband If Cisco Unified CallManager has been configured to use G 722 G 722 is enabled by default for Cisco Unified IP Phone Models 7941G 7941G GE 7961G 7961G GE 7970G and 7971G GE other phone models may not support it and the far endpoint also supports G 722 the call will be connected using the G 722 codec in place of G 711 This occurs regardless of whether the user has enabled a wideband headset but if the headset is enabled the headset user may notice Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display Mi greater audio sensitivity during the call Greater sensitivity means improved audio clarity but also means that more background noise can be heard by the far endpoint noise such as rustling papers or nearby conversations Even without a wideband headset some users may prefer the additional sensitivity of G 722 conversely some users may be distracted by the additional sensitivity of G 722 Two paramete
271. tes and weather reports Before a user can access any service e You must use Cisco Unified CallManager Administration to configure available services e The user must subscribe to services using the Cisco Unified IP Phone User Options application This web based application provides a graphical user interface GUI for limited end user configuration of IP Phone applications Before you set up services gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network To set up these services choose Feature gt Cisco IP Phone Services from Cisco Unified CallManager Administration Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter5 Configuring Features Templates Services and Users Adding Users to Cisco Unified CallManager Wil After you configure these services verify that your users have access to the Cisco Unified CallManager IP Phone Options web based application from which they can select and subscribe to configured services See the How Users Subscribe to Services and Configure Phone Features section on page A 4 for a summary of the information that you must provide to end users Adding Users to Cisco Unified CallManager Adding use
272. that the phone received configuration file from the server identified in this message is corrupt Make sure that a good version of the configuration file exists on that server Load Auth Failed A signed phone load file has Make sure that the phone load file that the been modified or renamed phone is downloading has not been altered or renamed Load ID incorrect Load ID of the software file is of the wrong type Check the load ID assigned to the phone from Cisco Unified CallManager choose Device gt Phone Verify that the load ID is entered correctly Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 7 2 Message Description Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Possible Explanation and Action Load rejected HC The application that was downloaded is not compatible with the phone s hardware Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone Check the load ID assigned to the phone from Cisco Unified CallManager choose Device gt Phone Re enter the load displayed on the phone See the Firmware Versions Screen section on page 7 15 to verify the phone setting
273. the documents shown in Table 2 3 These documents provide information about the following topics e Cisco switches that support the Cisco Unified IP Phones 7970G 7971G GE e Cisco IOS releases that support bidirectional power negotiation e Other requirements and restrictions regarding power Table 2 3 Related Information About Power Document Topics URL Cisco Unified IP Phone Power Injector http www cisco com en US products hw phones ps379 prod_installation_g uides_list html PoE Power Solutions http www cisco com en US netsol ns340 ns394 ns 147 ns412 networking _solutions_package html Cisco Catalyst Switches http www cisco com univercd cc td doc product lan index htm Integrated Service Routers http www cisco com en US products hw routers index html Cisco IOS Software http www cisco com en US products swhosswrel products_ios_cisco_ios_ software_category_home html 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 5 Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network M Understanding Phone Configuration Files Understanding Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified CallManager In general any time you make a change in Cisco Unified CallManager that requires the phone to be reset a change is m
274. the files such as file transfer compression deletion and so on Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones aso E OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Mi Table 4 17 Network Configuration Menu Options continued Option Description To Change RTP Control Indicates whether the phone supports Use Cisco Unified CallManager Protocol the Real Time Control Protocol Administration gt Device gt Phone gt RTCP Settings include Phone Configuration e Enabled e Disabled Default If this feature is disabled several call statistic values display as 0 For additional information see the following sections e Call Statistics Screen page 7 16 e Streaming Statistics page 8 15 Related Topics e Displaying a Configuration Menu page 4 3 e Device Configuration Menu page 4 15 e Understanding the SIP Protocol page 1 8 Security Configuration Menu The Security Configuration menu that you access directly from the Settings menu provides information about various security settings It also provides access to the CTL File screen and the Trust List menu if a CTL file is installed on the phone Table 4 18 describes the options on the Security Configuration menu No
275. the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Cisco s installation instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation Modifying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment is causing interference by turning it off If the interference stops it was probably caused by the Cisco equipment or one of its periphe
276. tics and firmware versions For more information see the Status Menu section on page 7 3 e Call Statistics screen Displays counters and statistics for the current call For more information see the Call Statistics Screen section on page 7 16 You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remotely through the phone s web page For more information see Chapter 8 Monitoring the Cisco Unified IP Phone Remotely For more information about troubleshooting the Cisco Unified IP Phones 7970G 7971G GE see Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Model Information Screen This chapter includes these topics e Model Information Screen page 7 2 e Status Menu page 7 3 e Call Statistics Screen page 7 16 Model Information Screen The Model Information screen includes the options described in Table 7 1 To display the Model Information screen press the Settings button and then select Model Information To exit the Model Information screen press the Exit softkey Table 7 1 Model Information Settings Option Model Number MAC
277. ting a personal address book Keep in mind that configuring settings on a phone using a website might be new for your end users You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages Make sure to provide end users with the following information about the User Options web pages e The URL required to access the application This URL is http server_name CCMUser where server_name is the host on which the web server is installed e A user ID and default password needed to access the application These settings correspond to the values you entered when you added the user to Cisco Unified CallManager see the Adding Users to Cisco Unified CallManager section on page 5 17 e A brief description of what a web based graphical user interface application is and how to access it with a web browser e An overview the tasks that users can accomplish using the web page You can also refer users to Customizing Your Cisco Unified IP Phone on the Web which is available at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm How Users Access a Voice Messaging System Cisco Unified CallManager lets you integrate with many different voice mail messaging systems including the Cisco Unity voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specifi
278. tion about feature support for the Cisco Unified IP Phones 7970G 7971G GE using the SCCP or SIP protocol with Cisco Unified CallManager Release 5 1 Table B 1 provides a high level overview of calling features and their support by protocol This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features For details about user interface differences and feature use refer to the Cisco Unified IP Phone 7960G and 7940G user guide Cisco Unified IP Phone 7970G 7971G GE Guide for Cisco Unified CallManager 5 1 SCCP and SIP This guide is available at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm The specific sections that describe the features in the phone user guide are referenced in Table B 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 0L 11524 01 Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G 7971G GE a Table B 1 Cisco Unified IP Phone 7970G 7971G GE Feature Support by Protocol Cisco Unified IP Phone 7970G 7971G GE Features SCCP SIP For More Information Calling Features Abbreviated Dialing Supported Supported Basic Call Handling Placing a Call Additional Options Answer Release Supported Supported Auto Answer Supported Supported Using a Handset Headse
279. tions for the phone Table 4 11 describes the options on this menu Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 4 26 OL 11524 01 Chapter4 Configuring Settings on the Cisco Unified IP Phone Table 4 11 UI Configuration Menu Options Option Description Device Configuration Menu W To Change Auto Call Select Indicates whether the phone automatically shifts the call focus to an incoming call on the same line when the user is already on a call When this option is enabled the phone shifts the call focus to the most recent incoming call When this option is disabled all automatic focus changes including Auto Line Select are disabled regardless of their setting Default Enabled Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines When this option is disabled the phone only shifts the call focus to incoming calls on the line that is in use When this option is enabled the phone shifts the call focus to the line with the most recent incoming call Default Disabled Use Cisco Unified CallManager Administration gt Device gt Phone gt Phone Configuration 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unifi
280. to be carried across network boundaries Session management provides the ability to control the attributes of an end to end call Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phones 7970G 7971G GE Mi What Features are Supported on the Cisco Unified IP Phones 7970G 7971G GE The Cisco Unified IP Phone functions much like a digital business phone allowing you to place and receive telephone calls In addition to traditional telephony features the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device This section covers the following topics e Feature Overview page 1 9 e Configuring Telephony Features page 1 10 e Configuring Network Parameters Using the Cisco Unified IP Phone page 1 11 e Providing Users with Feature Information page 1 11 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality such as call forwarding and transferring redialing speed dialing conference calling and voice messaging system access Cisco Unified IP phones also provide a variety of other features For an overview of the telephony features that the Cisco Unified IP Phone supports see the Telephony Features Available for the Phone section on page 5 2 A
281. to the Cisco Unified CallManager Administration Guide SIP Dial Rules For Cisco SIP Unified IP phones the administrator uses dial rules to configure SIP phone dial plans These dial plans must be associated with a SIP phone device to enable dial plans to be sent to the configuration file If the administrator does not configure a SIP phone dial plan the phone does not display any indication of a dial plan For more information on configuring SIP dial rules refer to the Cisco Unified CallManager Administration Guide Understanding the Phone Startup Process When connecting to the VoIP network the Cisco Unified IP Phone goes through a standard startup process as described in Table 2 4 Depending on your specific network configuration not all of these steps may occur on your Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EJ Chapter2 Preparing to Install the Cisco Unified IP Phone on Your Network M Understanding the Phone Startup Process Table 2 4 Cisco Unified IP Phone Startup Process Step Description Related Topics 1 Obtaining Power from the Switch If a phone is not using external power the switch provides in line power through the Ethernet cable attached to the phone e Providing Power to the Phone page 2 4 e Resolving Startup Problems page 9 2 2 Loading the Stored Phone Image T
282. tration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Tip Displaying and Searching on Cisco com If you suspect that the browser is not refreshing a web page force the browser to update the web page by holding down the Ctrl key while pressing F5 To find technical information narrow your search to look in technical documentation not the entire Cisco com website On the Cisco com home page click the Advanced Search link under the Search box and then click the Technical Support amp Documentation radio button To provide feedback about the Cisco com website or a particular technical document click Contacts amp Feedback at the top of any Cisco com web page Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Preface Obtaining Technical Assistance Mi Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer T
283. u can view and set many of these items from the Network Configuration Menu and the Device Configuration Menu on the Cisco Unified IP Phone For more information see Chapter 5 Configuring Features Templates Services and Users To display the Network Configuration area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Network Configuration hyperlink Table 8 2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol DHCP server from which the phone obtains its IP address BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server MAC Address Media Access Control MAC address of the phone Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 8 6 OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration W Table 8 2 Network Configuration Area Items continued Item Description Host Name Host name that the DHCP server assigned to the phone Domain Name Name of the Domain Name System DNS domain in which the phone resides IP Address Internet Protocol IP address of the phone Subnet Mask Subnet mask used by the phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used b
284. uration Menu page 4 18 e Line Settings Menu page 4 20 SIP General Configuration Menu The SIP General Configuration menu displays information about the configurable SIP parameters on the phone Table 4 5 describes the options in this menu Table 4 5 SIP General Configuration Menu Options Option Description To Change Preferred CODEC Displays the CODEC to use when a call is initiated This value will always be set to none Display only cannot configure Out of Band DTMF Displays the configuration of the out of band signaling for tone detection on the IP side of a gateway The Cisco Unified SIP IP phone supports out of band signaling using the AVT tone method This value will always be set to avt Display only cannot configure Register with Proxy Displays if the phone must register with a proxy server during initialization This value will always be set to true Display only cannot configure Register Expires Displays the amount of time in seconds after which a registration request expires Use Cisco Unified CallManager Administration gt Device gt Device Settings gt SIP Profile Phone Label Displays the text that is displayed on the top right status line of the LCD on the phone This text is for end user display only and has no effect on caller identification or messaging This value will always be set to null Display only cannot configure Cisco
285. urself with Cisco Unified IP Phone documentation Make sure to visit the Cisco Unified IP Phone web site http www cisco com univercd cc td doc product voice c_ipphon index htm From this site you can view various user guides For complete ordering information see the Obtaining Documentation section on page Boilerplate 1 In addition to providing users with documentation it is important to inform them about available Cisco Unified IP Phone features including features specific to your company or network and about how to access and customize those features if appropriate For a summary of some of the key information that phone users need their system administrators to provide see Appendix A Providing Information to Users Via a Website Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones m 0L 11524 01 Chapter1 An Overview of the Cisco Unified IP Phone M Understanding Security Features for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Implementing security in the Cisco Unified CallManager system prevents identity theft of the phone and Cisco Unified CallManager server prevents data tampering and prevents call signaling and media stream tampering To alleviate these threats the Cisco IP telephony network establishes and maintains authenticated and encrypted communication streams between a phone and the se
286. vacy Supported Supported Advanced Call Handling Using a Shared Line Quality Reporting Supported Supported Troubleshooting Using the Quality Tool QRT Reporting Tool Redial Supported Supported Basic Call Handling Placing a Call Basic Options Shared Line Supported Supported Advanced Call Handling Using a Shared Line Speed Dialing Supported Supported Advanced Call Handling Speed Dialing Transfer Supported Supported Basic Call Handling Transferring Calls Transfer Direct Supported Basic Call Handling Transferring Calls Transfer Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 _ Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G 7971G GE Table B 1 Cisco Unified IP Phone 7970G 7971G GE Feature Support by Protocol continued Cisco Unified IP Phone 7970G 7971G GE Features SccP SIP For More Information Calling Features URL Dialing Supported Using Call Logs and Directories Using Video Support Supported Call Logs Understanding Additional Configuration Options Voice Mail Supported Supported Accessing Voice Messages section of the Phone Guide WebDialer Supported Supported Customizing Your Phone on the Web Configuring Features and Services on the Web Settings Call
287. ved Number of times RTCP Sender Reports have been received Sender Report Time Received Last time at which an RTCP Sender Report was received Revr Size RTP packet size in milliseconds for the received stream Revr Discarded RTP packets received from network but discarded from jitter buffers Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EA Chapter8 Monitoring the Cisco Unified IP Phone Remotely M Streaming Statistics Table 8 5 Streaming Statistics Area Items continued Item Description Revr Reports Number of times RTCP Receiver Reports have been received Received Revr Report Time Last time at which an RTCP Receiver Report was received Received 1 When the RTP Control Protocol is disabled no data generates for this field and thus displays as 0 Related Topics e Configuring Settings on the Cisco Unified IP Phone e Configuring Features Templates Services and Users Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones OL 11524 01 Chapter8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Mi e Call Statistics Screen page 7 16 e Monitoring the Voice Quality of Calls page 9 20 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524
288. velopment disabling override other rules that determine when the Notes at the following location touchscreen gets illuminated To provide this feature you must implement the Display URI which includes configuring the length of time that illumination remains disabled http www cisco com univercd cc td doc product voice vpdd cdd 5_ O index htm OL 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Chapter5 Configuring Features Templates Services and Users Configuring Corporate Directories and Personal Directories Mi Table 5 1 Telephony Features for the Cisco Unified IP Phone continued Feature Description Configuration Reference Transfer Transfer allows a user to redirect a single Requires no configuration call to a new number with or without consulting the transfer recipient See also Onhook call transfer in this table Voice messaging Provides support for a voice messaging For more information refer to the system service e Cisco Unified CallManager Administration Guide Cisco Voice Mail Port Configuration chapter e Cisco Unified CallManager System Guide Voice Mail Connectivity to Cisco Unified CallManager chapter Configuring Corporate Directories and Personal Directories The Directories button on the Cisco Unified IP Phones 7970G 7971G GE can provide users access to these director
289. web page 8 2 8 4 DHCP description 1 5 troubleshooting 9 10 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones Index W DHCP Address Released 4 12 DHCP Enabled 4 12 DHCP Server 4 8 Directories button 1 3 Directories URL 4 23 directory numbers assigning manually 2 16 display turning on and off automatically 6 11 Display button 6 11 9 24 Display Idle Timeout 4 32 6 13 Display On Duration 4 32 6 12 Display On Time 4 32 6 12 Display On When Incoming Call 6 13 Display On When Incoming call 4 32 DNS server troubleshooting 9 11 verifying settings 9 6 DNS Server 1 5 4 11 documentation additional xvii for users A 3 Domain Name 4 8 Domain Name System DNS 4 8 Domain Name System DNS server 4 11 do not disturb 5 7 DSCP For Call Control 4 35 DSCP For Configuration 4 35 DSCP For Services 4 35 Dynamic Host Configuration Protocol See DHCP 0L 11524 01 m W index EAP MD5 4 43 editing configuration values 4 5 encryption 1 12 media 1 15 Erase softkey 9 18 error messages used for troubleshooting 9 4 Ethernet Configuration menu about 4 33 options Span to PC Port 4 33 Ethernet Information web page 8 3 8 11 F fast dial service 5 7 features configuring on phone overview 1 11 configuring with Cisco Unified CallManager overview 1 10 informing users about 1 11 figure Cisco Unified IP Phone features 1 2 Cisco Unified IP Phone re
290. what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix C Supporting International Users This chapter includes following topics e Telephony Features Available for the Phone page 5 2 e Configuring Corporate Directories and Personal Directories page 5 13 e Modifying Phone Button Templates page 5 15 e Configuring Softkey Templates page 5 15 e Setting Up Services page 5 16 e Adding Users to Cisco Unified CallManager page 5 17 e Specifying Options that Appear on the User Options Web Pages page 5 18 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones P Chapter5 Configuring Features Templates Services and Users Telephony Features Available for the Phone Telephony Features Available for the Phone After you add Cisco Unified IP Phones to Cisco Unified CallManager you can add functionality to the phones Table 5 1 includes a list of supported telephony features many of which you can configure using Cisco Unified CallManager Administration The Configuration Reference column lists Cisco Unified CallManager documentation that contains configuration procedures and related information For information about using most of these features on the phone refer to the Cisco Unified IP Phone 7970 Series Guide For a comprehensive listin
291. y Phone Verify that the TFTPPath directory contains a bin file with this load ID as the name Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 SEI Chapter7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone W Status Menu Table 7 2 Status Messages on the Cisco Unified IP Phones 7970G 7971G GE continued Message Description Possible Explanation and Action TFTP server not The specified TFTP server e The DHCP server is not configured authorized could not be found in the properly and is not server the correct phone s CTL TFTP server address In this case update the TFTP server configuration to specify the correct TFTP server e Ifthe phone is using a static IP address the phone may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone e If the TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout TFTP server did not respond e Network is busy The errors should resolve themselves when the network load reduces e No network connectivity between the TFTP server and the phone Verify the network connections e TFTP server is down Check
292. y to create a thumbnail image is to first create and save the full size image then use the sizing feature in the graphics program to create a version of that image that is 25 of the original size Save the thumbnail version using a different name The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone e Full size image 320 pixels width X 212 pixels height e Thumbnail image 80 pixels width X 53 pixels height e Color palette Includes up to 12 bit color 4096 colors You can use more than 12 bit color but the phone will reduce the color palette to12 bit before displaying the image For best results reduce the color palette of an image to 12 bit when you create a PNG file Je Tip If you are using a graphics program that supports a posterize feature for specifying the number of tonal levels per color channel set the number of tonal levels per channel to 16 16 red X 16 green X 16 blue 4096 colors Configuring a Custom Background Image Step 1 Step 2 To create custom background images for the Cisco Unified IP Phone follow these steps Procedure Create two PNG files for each image a full size version and a thumbnail version Ensure the PNG files comply with the format guidelines that are listed in the PNG File Requirements for Custom Background Images section on page 6 6 Place the new PNG files that you created in the folder
293. y the phone Default Router 1 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 DNS Server 1 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone Operational VLAN ID Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member Admin VLAN ID Auxiliary VLAN in which the phone is a member Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 EA Chapter8 Monitoring the Cisco Unified IP Phone Remotely HT Network Configuration Table 8 2 Network Configuration Area Items continued Item Description CallManager 1 5 Host names or IP addresses in prioritized order of the Cisco Unified CallManager servers with which the phone can register An item can also show the IP address of an SRST router that is capable of providing limited Cisco Unified CallManager functionality if such a router is available For an available server an item will show the Cisco Unified CallManager server IP address and one of the following states e Active Cisco Unified CallManager server from which the phone is currently receiving call processing services e Standby Cisco Unified CallManager server to which the phone switches if the current server becomes unavailable e Blank
294. yName gt lt FileName gt Analog2 raw lt FileName gt lt Ring gt lt CiscoIPPhoneRingList gt Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 0L 11524 01 UE Chapter6 Customizing the Cisco Unified IP Phone M Creating Custom Phone Rings PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones e Raw PCM no header e 8000 samples per second e 8 bits per sample e uLaw compression e Maximum ring size 16080 samples e Minimum ring size 240 samples e Number of samples in the ring is evenly divisible by 240 e Ring starts and ends at the zero crossing e To create PCM files for custom phone rings you can use any standard audio editing packages that support these file format requirements Configuring a Custom Phone Ring Step 1 Step 2 Step 3 To create custom phone rings for the Cisco Unified IP Phones 7970G 7971G GE follow these steps Procedure Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 4 Place the new PCM files that you created in the TFTP server for each Cisco Unified CallManager in your cluster For more information see the Software Upgrades chapter in Cisco IP Te
295. ying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example check if the particular port or switch to which the phone is connected is down and that the switch is not rebooting Also make sure that there are no cable breaks Identifying Intermittent Network Outages Intermittent network outages affect data and voice traffic differently Your network might have been experiencing intermittent outages without detection If so data traffic can resend lost packets and verify that packets are received and transmitted However voice traffic cannot recapture lost packets Rather than retransmitting a lost network connection the phone resets and attempts to reconnect its network connection 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones 7 Chapter9 Troubleshooting and Maintenance W Cisco Unified IP Phone Resets Unexpectedly If you are experiencing problems with the voice network you should investigate whether an existing problem is simply being exposed Verifying DHCP Settings Follow this process to help determine if the phone has been properly configured to use DHCP 1 Verify that you have properly configured the phone to use DHCP See the Network Configuration Menu section on page 4 7 for more information 2 Verify that the DHCP server has been set up properly 3 Verify the
296. you can customize the background images that are available at your site by creating your own PNG files and editing the List xml file e List xml File Format Requirements page 6 5 e PNG File Requirements for Custom Background Images page 6 6 e Configuring a Custom Background Image page 6 7 List xml File Format Requirements pP The List xml file defines an XML object that contains a list of background images The List xml file is stored in the following folder on the TFTP server Tip If you are manually creating the directory structure and the List xml file you must ensure that the directories and files can be accessed by the user CCMService which is used by the TFTP service 0L 11524 01 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5 1 SIP Cisco Unified IP Phones P Chapter6 Customizing the Cisco Unified IP Phone M Creating Custom Background Images The List xml file can include up to 50 background images The images are in the order that they appear in the Background Images menu on the phone For each image the List xml file contains one element type called Imageltem The Imageltem element includes these two attributes e Image Uniform resource identifier URI that specifies where the phone obtains the thumbnail image that will appear on the Background Images menu on a Phone e URL URI that specifies where the phone obtains the full size image The following examp

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