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Cisco Systems 7937G Conference Phone User Manual

1. Answer a call that is ringing on another extension within your call pickup group 1 Do one of the following If the PickUp softkey is available press it Ifthe PickUp softkey is not available go off hook to display it and then press PickUp If the conference station supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your group 1 Do one of the following If the GPickUp softkey is available press it Ifthe GPickUp softkey is not available go off hook to display it and then press GPickUp 2 Enter the group pickup code If the conference station supports auto pickup you are now connected to the call 3 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension in your group or in an associated group Tips 1 Do one of the following If the OPickUp softkey is available press it If the OPickUp softkey is not available go off hook to display it and then press OPickUp If the conference station supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call e Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time e Pressing OPickUp connects you to the call in the pickup group with the highest priorit
2. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 1 Finding Additional Information You can access the most current conference station documentation on the World Wide Web at this URL http www cisco com univercd cc td doc product voice c_ipphon index htm You can access the Cisco website at this URL http www cisco com You can access international Cisco websites from this URL http www cisco com public countries_languages shtml Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your conference station Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Using External Devices The following information applies when you use external devices with the conference station Cisco recommends the use of good quality external devices such as headsets that are shielded against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios s
3. Phone Screen Icons Line and Call States Call on hold Connected call Button Icons Incoming call Off hook Shared line in use DAD AeA Other Features Checked box Locked Settings Unchecked box Join Join other calls already on a line to create a conference MeetMe Host a Meet Me conference Message Set up check or listen to voice messages more Display additional softkeys New Call Make a new call Park Park a call and display it PickUp Answer a call ringing in your group Play Hear a selected ring type Redial Redial the most recently dialed number Resume Resume a call on hold Save Save the chosen settings Select Choose a menu item or call Submit Confirm the UserID and PIN entered for Personal Directory access Transfer Transfer a call Up Increases the display screen contrast setting Update Refresh display screen content Validate Confirm the UserName and Password entered during security configuration Voicemail Check contents of voicemail Unlocked m Cig Eeg D Off hook m On hook ID Navigation 399 QO Select En Applications C Directori oO es Cn Redial A Volume Up Volume Down Mute Softkevs Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 safety and Performance Information 2 Cisco Produc
4. e e eed L 185270 Select Exit Item Description 1 Conference Displavs the current time date and number directorv number of vour station conference station directorv number 2 Softkev labels Each displays a softkey function Softkey labels are selected by the softkey buttons Status line Displays conference station status information and prompts Call activity Displays the current call including caller ID call duration and call state area See Understanding Line and Call Icons page 11 5 Feature menu Each indicates an open feature menu and the menu options See Understanding 12 Feature Buttons and Menus page 13 OL 11559 02 Choosing Menu Items There are three ways to choose menu items on the conference station s display screen To choose a display screen item Do this By softkey Press the Select softkey By navigating Press the appropriate Navigation button to highlight a desired menu item and scrolling then press the Select button or the Select softkey By item number Press the corresponding number on your keypad For example press 4 to choose the fourth item in a menu Cleaning and Maintaining the Display Screen A Caution Use only a soft dry cloth to wipe your conference station display screen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures Understanding Feature Buttons and M
5. 0 45 Using Cisco WebDialer Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking items in a web browser Your system administrator must set up this feature for you Then If you want to Use Cisco WebDialer with your Cisco Unified Communications Manager User Options directory 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 37 Choose User Options gt Directory and search for a coworker Click the number that you want to dial If this is your first time using Cisco WebDialer set up preferences and click Submit See the last row in this table for details If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on the conference station To end a call click Hangup or hang up from the conference station Use Cisco WebDialer with another online corporate directory not your Cisco Unified Communications Manager User Options directory 46 Log in to a Cisco WebDialer enabled corporate directory and search for coworkers Click the number that you want to dial When prompted enter your user ID and password If this is your first time using Cisco WebDialer set up preferences and click Submit See the last row in this table for details If the Make Call page appears click Dial See the last row in t
6. access codes such as a 9 or 1 Press Submit to add the entry to the database Assign a Fast Dial code to a PAB entry eS MN S SS 61 Search for a PAB entry Highlight the entry and then press Select Press Fast Dial Highlight the number that you want to add to the fast dial list and then press Select Highlight a fast dial listing that is unassigned and then press Select Add a new Fast Dial code not using a PAB entry a Access Personal Directory and then choose Personal Fast Dials Highlight a Fast Dial listing that is unassigned and then press Select You may have to press the Next softkey to display an unassigned item Press Assign Enter a phone number Press Update Search for Fast Dial codes YS Access Personal Directory and then choose Personal Fast Dials Highlight the listing that you want and then press Select You can press Previous or Next to move through listings Place a call using a Fast Dial code Delete a Fast Dial code Search for a fast dial listing Highlight the listing you want and then press Select Press Dial Press OK to complete the action Search for a fast dial listing Highlight the listing you want and then press Select Press Remove Log out of Personal Directory 34 See S ea SS From the Personal Directory menu highlight Log Out and then press Select Press OK OL 11559 02 Tips e Your system administr
7. conference station number and user profile to a shared conference station Ask your system administrator about these features and see the following e Advanced Call Handling page 23 e Using a Shared Line page 25 e Tracing Suspicious Calls page 27 e Using Cisco Extension Mobility page 28 OL 11559 02 If you Then For more information Answer calls frequently or handle calls on someone s behalf Want to temporarily apply the conference station number and settings to a shared conference station Ask your system administrator to set up the AutoAnswer feature for the conference station Ask your system administrator about the Cisco Extension Mobility Service See Using AutoAnswer page 28 See Using Cisco Extension Mobility page 28 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 49 Troubleshooting Your Conference Station This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G General Troubleshooting This section provides information to help you troubleshoot general problems with the conference station For more and detailed information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call A conference station button is unresponsive One or more of the following factors might apply e You must log into the Cis
8. enter a target conference station number Cancel call forwarding on your conference station Press CFwdAII Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 19 If you want to Then Verify that call forwarding is Look for the call forward target number in the status line enabled on your conference station Set up or cancel call 1 Log into your User Options web pages See Accessing Your User forwarding remotely Options Web Pages page 37 2 Access your call forwarding settings See Controlling Line Settings on the Web page 44 Tips e Enter the call forward target number exactly as you would dial it from the conference station For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog telephone or to another IP conference station although your system administrator might restrict the call forwarding feature to numbers within your company e Your system administrator can change call forwarding conditions for the conference station line Making Conference Calls Your conference station allows you to combine three or more separate calls into one conversation creating a conference call Understanding Types of Conference Calls There are two types of conference calls Standard and Meet Me Standard Conference Calls You can create a standard conference in different ways depending on your needs and th
9. pages To access your User Options web pages see Accessing Your User Options Web Pages page 37 If you want to Then do this after you log in Add a new PAB entry Choose User Options gt Personal Address Book Click Add New Enter information for the entry Click Save Search for a PAB entry Choose User Options gt Personal Address Book Specify search information and then click Find Edit a PAB entry Choose User Options gt Personal Address Book Search for the PAB entry you want to edit Click the nickname for the PAB entry you want to edit Edit the entry and then click Save Delete a PAB entry Choose User Options gt Personal Address Book Search for the PAB entry you want to delete Check the checkbox next to the PAB entry you want to delete Click Delete Selected SS O mM Pe SP TM M eS NA 38 OL 11559 02 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages To access your User Options web pages see Accessing Your User Options Web Pages page 37 If you want to Then do this after you log in Assign a Fast Dial code to a PAB entry 1 o Create a PAB entry to assign a fast dial to For information on how to create a PAB entry see the preceding section Choose User Options gt Fast Dials Click Add New In the Fast Dial Entry area change the Fast Dial index number if desired Search for the PAB entry
10. set up these options so you can access them This section describes the line settings you can update from your User Options web pages To access your User Options web pages see Accessing Your User Options Web Pages page 37 If you want to Then do this after you log in Set up call forwarding 1 2 3 4 Choose User Options gt Device If you have more than one device select a device Click Line Settings In the Incoming Call Forwarding area choose call forwarding settings for various conditions Click Save Change the message indicator setting 44 Am w p ae 5 Choose User Options gt Device If you have more than one device select a device Click Line Settings In the Message Waiting Lamp area choose a policy from the Message Waiting Lamp Policy drop down list The policy tells the conference station how to indicate a new voice message The conference station can display a light and or a prompt a message on the conference station screen Note Typically the System Policy prompts the conference station to display a steady red light to indicate a new voice message Click Save OL 11559 02 If you want to Then do this after you log in Change the audible message indicator setting 1 Choose User Options gt Device 2 If you have more than one device select a device 3 Click Line Settings 4 In the Audible Message Waiting Indicator area choose a policy from
11. you to dial phone numbers enter Basic Call Handling page 15 letters and choose menu items 11 Redial button Dials the most recent number you called Placing a Call Basic Options page 15 Fn 12 Directories button Toggles the Directories menu Allows you Using Call Logs and to access call logs speed dials and Directories page 31 ma directories Advanced Call Handling page 23 13 Applications Toggles the Applications menu Allows Accessing Voice Messages button you to access the Messages Settings and page 36 I Services menus Changing Conference Station WY Settings page 29 Setting Up Conference Station Services on the Web page 41 14 Off hook button Allows you to go off hook to Placing a Call Basic Options e Invoke a dial tone page 15 e Obtain a dial tone to initiate a call Starting or Joining a Meet Me i Conference Call page 22 e Initiate a call after you enter a phone ___ MAR a Picking Up a Redirected Call l l on Your Conference Station e Answer an incoming call page 24 e View certain softkeys 15 Softkey buttons Allow you to select softkey options that Understanding Display Screen four display on the screen Features page 12 16 Conference station Displays conference station menus and Understanding Display Screen screen features Features page 12 10 OL 11559 02 Understanding Lines vs Calls To avoid confusion about lines and calls refer to these descriptions e Line
12. 937G Phone Guide for Cisco Unified Communications Manager 6 0 47 Understanding Additional Configuration Options Your system administrator can configure your Cisco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs and work environment If you Then For more information Need to handle more calls on the conference station line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Need more speed dial entries First make sure that all your speed dial entries are assigned If you need additional speed dials try using abbreviated dials or fast dials See Speed Dialing page 23 Want to use one extension for several phones Request a shared line This allows you for example to use one extension for your desk phone and lab phone See Using a Shared Line page 25 Share conference stations or office space with coworkers 48 Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join coworkers calls e Cisco Extension Mobility to apply the
13. A line corresponds to the directory number that others can use to call you Each conference station supports one line only To see your conference station s line look at the upper right of the display screen Call A line supports multiple calls By default the conference station supports four connected calls per line but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are automatically placed on hold Understanding Line and Call Icons The conference station displays icons to help you determine the line call state Icon Line or call state Description E Off hook line You are dialing a number or an outgoing call is ringing Connected call You are currently connected to the other party im 7 party oa Ringing call An incoming call is ringing on your line Call on hold You have put the call on hold See Using Hold and Resume page 17 f p g pag Remote in use Another phone that shares your line has a connected call See Using a 5 Shared Line page 25 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 11 Understanding Display Screen Features You can use the following graphic and table to see what your conference station display screen looks like with active calls and feature menus open Connected EndCall Transfer more select Setting 10 12 10 04 07 i To 1006
14. Apafi CISCO Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Common Phone Tasks a l Press D either before or after dialing a number Place a call Press A or press the Answer softkey Answer a call N Press or press the EndCall softkey End a call Redial a number Press or press the Redial softkey Press amp Mute your phone Use call logs Press EB select the desired call log and then select the desired listing To dial highlight a listing and then press Dial Hold Resumea Press the Hold softkey to call hold a call or the Resume softkev to resume a call Transfer a callto Press the Transfer softkey enter the number and then press Transfer a new number Start a standard Press the Confrn softkey ad hoc dial the participant and conference call then press Confrn again Forward all calls Press the CFwdALL softkev otfeotfae CISCO Cisco Cisco Svstems the Cisco logo and the Cisco Svstems logo are registered trademarks or trademarks of Cisco Svstems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this documen
15. Dial from a corporate 1 Choose gt Corporate Directory exact name can vary 2 3 4 directory while on Use your keypad to enter a full or partial name and then press Search another call Scroll to a listing and then press Dial Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Conference Creates a conference call with all parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second Tip e Use the numbers on your keypad to enter characters on the conference station screen Use the Navigation buttons on the conference station to move between input fields 32 OL 11559 02 Using Personal Directory on Your Conference Station The Personal Directory feature set contains your PAB and Fast Dials This section describes how to set up and use Personal Directory on the conference station To use Personal Directory on the web see Using Personal Directory on the Web page 38 If you want to Then Access Personal Directory for PAB 1 Choose gt Personal Directory exact name can vary 2 Enter your Personal Directory UserID and PIN and then press Submit and Fast Dial codes Search for a PAB 1 Access Pe
16. Directory name can vary Directory on Your station Conference Station 2 Enter a name and press Search page 32 3 Highlight a listing and press Dial Dial from a corporate 1 Open a web browser and go to a Using Cisco WebDialer directory on your personal WebDialer enabled corporate page 46 computer using directory Cisco WebDialer 2 Click the number that you want to dial Use Cisco CallBack to receive 1 Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound administrator ringing extension is available 2 Hang up The conference station alerts you when the line is free 3 Place the call again Dial from a Personal Address 1 Choose q gt Personal Directory Using Personal Directory Book PAB entry MMA on Your Conference and then log in with your Personal Station page 33 Directory UserID and PIN 2 Choose Personal Address Book and Place a call using your Cisco Extension Mobility profile 16 search for a listing Log in to Cisco Extension Mobility on a conference station Using Cisco Extension Mobility page 28 OL 11559 02 Answering a Call You can answer a call by simply pressing the Off hook button or you can use other options if they are available on the conference station If you want to Then For more information see Switch from a connected Press Answer Using Hold and Resume call to answer a new call page 17 Answe
17. Options web pages See Accessing Your User Options Web Pages page 37 e To set up Fast Dials access the Personal Directory feature See Using Personal Directory on Your Conference Station page 33 e Alternately your system administrator can configure Speed Dialing features for you if you want to Then Use Speed Dials 1 Setup Speed Dials See Setting Up Speed Dialing on the Web page 40 2 To place a Speed Dial call press Q gt Speed Dials and then select the desired Speed Dial number Use Abbreviated 1 Set up Abbreviated Dialing codes See Setting Up Speed Dialing on the Web Dials page 40 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Use Fast Dials 1 Create a Personal Address Book entry and assign a Fast Dials code See Using Personal Directory on Your Conference Station page 33 or Using Personal Directory on the Web page 38 2 To place a call access the Fast Dial service on the conference station See Using Personal Directory on Your Conference Station page 33 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 23 Picking Up a Redirected Call on Your Conference Station Call PickUp allows you to answer a call that is ringing on a coworker s conference station by redirecting the call to your conference station You might use Call PickUp if you share call handling with coworkers If you want to Then
18. and resuming 17 icons for 11 maximum per line 11 multiple parties on 20 multiple handling and viewing 18 muting 18 on hold answering 17 parked storing and retrieving 25 placing 15 16 preventing barging of 27 redirecting while ringing 17 24 removing from hold 17 reporting problems with 51 sending to voice messaging system 17 shared lines 25 27 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 55 suspicious 27 transferring 19 cBarge about 20 using 26 See also barge Cisco Extension Mobility 16 28 Cisco Unified Communications Manager Address Book Synchronizer 40 User Options web pages 37 47 Cisco Unified IP Conference Station 7937G See conference station Cisco WebDialer using 16 46 47 conference calls 20 22 conference station buttons 8 10 cleaning 13 connecting to network 4 connecting to power interface cable 5 6 connections illustrations of 4 6 documentation for 2 feature configuration for 14 48 illustration of 8 installing 4 6 lines description of 11 microphones using 5 overview of 8 14 registering 7 ringer adjusting volume 29 services 41 42 sharing 48 troubleshooting 50 51 using with external power source 5 6 56 voicemail settings adjusting 29 wireless microphone using 5 corporate directory 16 32 46 D dialing options for 15 16 directories about 32 button 10 corporate 16 32 46 personal 32 34 using from conference
19. ansfer 2 Enter the target number 3 Press Transfer again to complete the transfer or EndCall to cancel Note If the conference station supports on hook transfer you can alternately complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press Transfer 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If the conference station supports on hook transfer you can alternately complete the transfer by hanging up Redirect a call to your voice messaging system Tips Press iDivert The call is automatically transferred to your voice message greeting You can use iDivert with a call that is in progress ringing or on hold e If on hook transfer is enabled on the conference station you can either hang up to complete the call or press Transfer and then hang up e If on hook transfer is not enabled on the conference station hanging up without pressing Transfer again places the call on hold e You cannot use Transfer to redirect a call on hold Press Resume to remove the call from hold before transferring it Forwarding All Calls to Another Number You can redirect incoming cal If you want to ls from the conference station to another number Then Set up call forwarding on your conference station Press CFwdAll and
20. ant to Then Prevent others from viewing or 1 Press Private barging calls on a shared line 2 To verify that Privacy is on look for the feature enabled icon 8 next to your directory number on the main display screen Allow others to view or barge calls on a shared line L A Press Private 2 To verify that Privacy is off look for the feature disabled icon next to your directory number on the main display screen Tip e Ifthe conference station that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Tracing Suspicious Calls If you receive suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your conference station This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID administrator about a ag Your conference station plays a tone and displays the message suspicious or harassing call M CID successful Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 27 Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to temporarily configure a conference station as your own Once you log in to EM the conference station adopts your user profile including the conference station l
21. ation e Off Ready Call State Off e Solid amber Powering On e Solid red Powering On Mute or Voice Message e Flashing red Hold e Solid green Dial Tone Dialing or Connected e Flashing green Incoming Call Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6 0 Ringing Connecting Microphones Three internal unidirectional Your system administrator microphones Speaker Internal speaker Your system administrator Navigation buttons four TA gt Cr Allow you to scroll through menus and highlight items Using Call Logs page 31 Select button Activates the currently highlighted screen menu option Choosing Menu Items page 13 On hook button D Ends your current call Placing a Call Basic Options page 15 Ending a Call page 17 Transferring Calls page 19 Volume Up button 4 Raises the volume of the speaker off hook and the ringer on hook Customizing Rings and Message Indicators page 29 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 Item Description For more information see 8 Volume Down Lowers the volume of the speaker Customizing Rings and button off hook and the ringer on hook Message Indicators page 29 9 Mute button Toggles the Mute feature Using Mute page 18 10 Keypad Allows
22. ator can provide you the userID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information e Use the numbers on your keypad to enter characters on your conference station screen Use the Navigation buttons on your conference station to move between input fields Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 35 Accessing Voice Messages To access voice messages use the Msgs softkey sS Note Your company determines the voice message service that the Cisco Unified IP Conference Station 7937G system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice message service Press the Msgs softkey and then follow the Integrated Voice Response instructions If a menu appears on your display screen choose the appropriate menu item See if you have a new voice message Look for these visual and audible alerts e Red LED indicators on the conference station e Stutter dial tone when you place a call To configure message indicators see Customizing Rings and Message Indicators page 29 Listen to your voice messages or access the voice messages menu Press the Msgs softkey Depen
23. cess your user settings See Controlling User Settings on the Web 30 page 43 OL 11559 02 Using Call Logs and Directories This section describes how you can use call logs and directories on your Cisco Unified IP Conference Station 7937G To access both features use the Directories button mi l Using Call Logs Your conference station maintains call logs Call logs contain records of your missed placed and received calls If you want to Then View your call logs Choose qq gt Missed Calls Placed Calls or Received Calls Each log stores up to 100 records To view a truncated listing highlight it and press EditDial Erase your call logs Choose ti and then press Clear This erases all records in all logs Dial from a call log while not on another call Choose mm gt Missed Calls Placed Calls or Received Calls Highlight a call record from the log Go off hook to place the call Choose CO gt Missed Calls Placed Calls or Received Calls Highlight a call record from the log Press Dial Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Dial from a call log while connected to another call m aS P m a p SS Conference Creates a conference call with al
24. co Extension Mobility Service e The conference station has time of day restrictions that prevent you from using some features during certain hours of the day Your system administrator may have disabled the button on the conference station The softkey that you want to use does not appear One or more of the following factors might apply e You must change the line state for example go off hook or have a connected call e You must press more to reveal additional softkeys e The conference station is not configured to support the feature associated with that softkey Barge fails and results in a fast busy tone One or more of the following factors might apply e You cannot barge an encrypted call if the conference station you are using is not configured for encryption When your barge attempt fails for this reason the conference station plays a fast busy tone e You have toggled on the Privacy softkey You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco CallBack fails 50 The other party might have call forwarding enabled OL 11559 02 Viewing Conference Station Administration Data Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes If you are asked to T
25. ct a device after 1 Log in to your User Options web pages and then choose User Options gt logging on Device The Device Configuration page appears 2 If you have multiple conference stations assigned to you verify that the appropriate conference station is selected If necessary choose another conference station from the Name drop down list From the Device Configuration page you can access conference station specific options such as Line Settings Speed Dials Phone Services and Service URL To return to the Device Configuration page from another page choose User Options gt Device Configuring Features and Services on the Web This section describes how to configure features and services from your User Options web pages after logging in To access your User Options web pages see Accessing Your User Options Web Pages page 37 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 37 Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB e Fast Dials e Cisco Unified Communications Manager Address Book Synchronizer L Note You can also access PAB and Fast Dials from the conference station See Using Personal Directory on Your Conference Station page 33 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web
26. d Barging Conference stations that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Adding Yourself to a Shared Line Call page 26 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 25 Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature The Privacy feature also prevents coworkers from barging your calls See Preventing Others from Viewing or Barging a Shared Line Call page 27 Note The maximum number of calls that a shared line supports can vary by conference station Adding Yourself to a Shared Line Call Depending on how the conference station is configured you can add yourself to a call on a shared line using either Barge or cBarge If you want to Then See if the shared line is ILook for a remote in use icon ie on the lower left of the conference in use station display Add yourself to a call 1 Highlight a remote in use call on a shared line using 9 Press Barge Xou mav need to press the more softkev to see Barge the Barge softkev Other parties hear a beep tone announcing your presence Add yourself to a call 1 Highlight a remo
27. d Communications Manager 6 0 57 PAB about 32 accessing 33 using from conference station 16 33 34 using from web page 38 39 Park 25 parked call retrieving 17 25 password changing 43 Personal Address Book See PAB personal directory about 32 using from web page 38 40 using on conference station 33 34 PickUp 24 PIN changing 43 placed calls viewing 31 placing calls options for 15 16 power external about 6 illustration of 6 interface cable about 6 illustration of 6 supply interruption of 2 pre dial 15 privacy and shared lines 25 27 Q QRT 51 Quality Reporting Tool 51 58 received calls viewing 31 redialing a number 10 15 redirecting calls 24 remote in use icon for shared lines 25 resume using 17 ringer adjusting 29 S safety warnings 2 screen adjusting contrast 30 select button about 9 services 41 42 shared lines and remote in use icon 25 description of 25 with barge 26 27 with privacy 27 sharing conference stations 48 softkeys about 10 12 speakerphone using 15 17 speed dials about 23 setting up 40 41 using 16 23 status data viewing 50 subscriptions for conference station services 41 suspicious calls handling 27 switching calls 18 OL 11559 02 T TAPS7 Tool for Auto Registered Phones Support 7 transferring calls 19 troubleshooting general 50 See also QRT U User Options web pages 37 47 V voice mail settings changing 29 44 45 volume adjusti
28. ding on your voice message service doing so either auto dials the message service or provides a menu on your display screen Send a call to your voice message system 36 Press the iDivert softkey The iDivert feature automatically transfers a call including a ringing or held call to your voice message system Callers hear your voice message greeting and can leave you a message OL 11559 02 Using the User Options Web Pages Your Cisco Unified IP Conference Station 7937G is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your User Options web pages where you can control features settings and services for your conference station Accessing Your User Options Web Pages This section describes how to log in and select a conference station If you want to Then do this Log in to your User 1 Obtain a Cisco Unified Communications Manager User Options URL Options web pages username and password from your system administrator 2 Open a web browser on your computer enter the URL and then log in If prompted to accept security settings click Yes or Install Certificate The Cisco Unified Communications Manager User Options main web page appears From this page you can choose User Options to access Device Settings User Settings Directory features a Personal Address Book and Fast Dials Sele
29. e You can also adjust the ringer volume for the conference station If you want to Then Change the ring type 1 Choose gt Settings gt User Preferences gt Ring Type 2 Highlight a ring type and then press Play to hear a sample of it 3 Press Select and then press Save to set the ring type Change how the conference 1 Log in to your User Options web pages See Accessing Your User station indicates a new Options Web Pages page 37 voice mail message 2 Access your message settings See Controlling Line Settings on the Web page 44 Note Before you can access this setting your system administrator might need to enable it for you Adjust the volume level for the conference station ringer Press 4 O 4 while the conference station is on hook that is when there is no call activity The volume is saved automatically Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 29 Customizing the Conference Station Display Screen You can adjust the characteristics of your conference station s display screen If you want to Then Change the display screen contrast 1 Choose gt Settings gt User Preferences gt Contrast 2 To adjust the contrast settings press Up or Down 3 Press Save Change the languageon 1 Log in to your User Options web pages See Accessing Your User the display screen Options Web Pages page 37 2 Ac
30. e User Options gt User Settings 2 In the Browser Password area enter your password information 3 Click Save Change vour PIN 1 Choose User Options gt User Settings 2 In the Phone PIN area enter your PIN information 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your User Options web pages 2 In the User Locale area choose the language for your web pages from the Locale drop down list 3 Click Save Change the language locale for 1 Choose User Options gt Device the conference station screen 2 If you have more than one device select the device that requires a language change 3 From the User Locale drop down list choose the language for the conference station screen 4 Click Save Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 43 Controlling Line Settings on the Web Line settings include call forwarding voice message indicators ring types and line text labels that you set up for your conference station AS Note e You can set up call forwarding directly on the conference station See Forwarding All Calls to Another Number page 19 e To learn about phone settings that you can access directly on the conference station see Changing Conference Station Settings page 29 e By default the ring type and line text label options do not display on your User Options web pages See your system administrator to
31. e softkeys available on the conference station e Confrn Use this softkey to establish a standard conference by calling each participant Standard conference calling is a default feature available on most conference stations e cBarge Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call This feature is available only on conference stations that use a shared line For additional instructions see Starting and Joining a Standard Conference page 21 20 OL 11559 02 Meet Me Conference Calls You can create a Meet Me conference by calling the Meet Me conference station number at a specified time For additional instructions see Starting or Joining a Meet Me Conference Call page 22 Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call If you want to Then e Create a conference by calling participants e Add new participants to an existing conference Participate in a conference 1 From a connected call press Confrn You may need to press the more softkey to see Confrn Enter the participant s conference station number 2 3 Wait for the call to connect 4 Press Confrn again to add the participant to your call 5 Repeat steps 1 to 4 to add additional participants Answer the conference station when it rings Create a conference by barging a call Hi
32. ediaTone MeetingPlace MeetingPlace Chime Sound MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0807R 2009 Cisco Systems Inc All rights reserved The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries OL 11559 02 1725 40071 001 Rev Al
33. enus Press a feature button to open or close a feature menu If you want to Then Open or close a menu Press a feature button AAN WY Applications Messages Settings and Services OOD Directories Missed Calls Placed Calls Received Calls Q Speed Dials Personal Directory Corporate Directory Scroll through a list or Press the Up or Down Navigation button menu Go back one levelin a Press Exit Pressing Exit from the top level of a menu closes the menu feature menu Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 13 Understanding Feature Availability Depending on the conference station system configuration features included in this guide might not be available to you or might work differently on the conference station Contact your support desk or system administrator for information about feature operation or availability 14 OL 11559 02 Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your conference station For more information If you want to Then see Place a call off hook witha Press D to go off hook and then Understanding Buttons dial tone and Hardware page 8 enter a number P
34. eturn this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance please contact us by sending email to export cisco com Accessibility Features A list of accessibility features is available upon request Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 3 Connecting Your Conference Station Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network If that is not the case refer to the following graphics and tables to connect the conference station Connecting the Conference Station to the Network The following graphic and table describe how to connect the conference station to the network mS Note Connecting multiple conference stations is not a supported configuration and will not work XI O Ke N Ke co Connection of end of network cable without ferrite bead to RJ 45 port on bottom of 1 conference station 2 Network cable 25 foot 3 Connection of end of network cable with ferrite bead to LAN port 4 OL 11559 02 Connecting Optional External Microphones You can connect optional external microphones See the graphic below Connecting an Optional Third Party Wireless Microphone Kit You can connect an optional third party w
35. ghlight a call on a shared line and press cBarge You may need to press the more softkey to see cBarge See Using a Shared Line page 25 View a list of conference participants 1 Highlight an active conference 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of participants While viewing the conference list press Update See who started the conference While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Drop the last party added to the conference Press RmLstC You can remove participants only if you initiated the conference call Remove any conference participant 1 Highlight the participant s name 2 Press Remove You can remove participants only if you initiated the conference End your participation ina conference Tip Hang up or press EndCall e Depending on how the conference station is configured if you leave a conference after creating it the conference might end To avoid this transfer the conference before hanging up Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 21 Starting or Joining a Meet Me Conference Call Meet Me conferencing allows you to start or join a conference by dialing the conference number If you want to Then Star
36. hen Access network Choose gt Settings gt Network Configuration and then navigate to configuration data l the item that you want to view Access status data Choose gt Settings gt Status and then navigate to the item that you WY want to view Access conference station Choose gt Settings gt Model Information and then navigate to the model information item that you want to view Using the Quality Reporting Tool Your system administrator may temporarily configure the conference station with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT to submit information to your system administrator Depending on your configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 51 Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http ww
37. his table to learn how to suppress this page in the future if desired The call is now placed on the conference station To end a call click Hangup or hang up from the conference station OL 11559 02 If you want to Then Log out of Click the logout icon in the Make Call or Hang Up page Cisco WebDialer Set up view or Access the Preferences page change The Preferences page appears the first time that you use Cisco WebDialer Cisco WebDialer after you click the number that you want to dial preferences l l To return to Preferences in the future click the Preferences icon from the Make Call or Hang Up page The Preferences page contains the following options e Preferred language Determines the language used for Cisco WebDialer settings and prompts e Use permanent device Identifies the conference station and directory number line that you will use to place Cisco WebDialer calls e Use Extension Mobility If selected prompts Cisco WebDialer to use the conference station that is associated with your Cisco Extension Mobility profile if available e Do not display call confirmation If selected prompts Cisco WebDialer to suppress the Make Call page This page appears by default after you click a conference station number in a Cisco WebDialer enabled online directory e Disable Auto Close If selected prompts Cisco WebDialer to display the Hang Up page Cisco Unified IP Conference Station 7
38. ice If you have more than one device select a device Click Phone Services Click Find End services Choose User Options gt Device If you have more than one device select a device Click Phone Services Click Find Check the checkboxes next to the services you want to end Click Delete Selected Change a service name ea SS eS ee eS eS P ADA A mT S Choose User Options gt Device If you have more than one device select a device Click Phone Services Click Find Click the name of the service you want to update Change the service information Click Save Access a service on the conference station 42 From the conference station choose gt Services WY OL 11559 02 Controlling User Settings on the Web User settings include your password PIN and language locale settings Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on the conference station Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator This section describes how to control your user settings from your User Options web pages To access your User Options web pages see Accessing Your User Options Web Pages page 37 If you want to Then do this after you log in Change your password 1 Choos
39. ine features established services and web based settings Your system administrator must configure EM for you if you want to Then Log on to EM 1 Choose gt Services gt EM Service name can vary 2 Enter your userID and PIN provided by your system administrator 3 If prompted select a device profile Log off of EM 1 Choose gt Services gt EM Service name can vary 2 When prompted to log out press Yes Tips e EM automatically logs you out after a certain amount of time This time limit is established by your system administrator e Changes that you make to your EM profile from your User Options web pages take effect the next time that you log on to EM on a conference station e Settings that are controlled only on the conference station are not maintained in your EM profile Using AutoAnswer When AutoAnswer is enabled your conference station answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use the conference station You might use AutoAnswer if you receive a high volume of incoming calls 28 OL 11559 02 Changing Conference Station Settings You can personalize your Cisco Unified IP Conference Station 7937G by adjusting the ring type and volume the display screen and voice message indicators Customizing Rings and Message Indicators You can customize how the conference station indicates an incoming call and a new voice messag
40. ireless microphone kit See the graphic below Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 5 Connecting Conference Station Using an Optional External Power Source If you connect the conference station to the network using an external power source you must use a power interface cable and an external power supply These items are optional and are not included in the conference station package The following graphic and table show how to connect the conference station to the network if you use an external power source For more information about using an external power source see your system administrator 185258 Connection of end of network cable without ferrite bead to conference station RJ 45 port Network cable 25 foot Connection of end of network cable with ferrite bead to power interface cable Power interface cable Connection of power interface cable to LAN wall port Connection of power interface cable to external power supply External power supply oo n oo ar A 0O N Connection of external power supply to wall outlet 6 OL 11559 02 Registering with TAPS After the conference station is connected to the network your system administrator might ask you to auto register the conference station using TAPS Tool for Auto Registered Phones Support TAPS might be used either for a new conference station or to replace an existing c
41. l parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 31 Directory Dialing Depending on configuration the conference station can provide both corporate and personal directory features e Corporate Directory Corporate contacts that you can access on the conference station Corporate Directory is set up and maintained by your system administrator e Personal Directory Personal contacts and associated fast dial codes that you configure and access from the conference station and your User Options web pages Personal Directory contains the following menu items Personal Address Book PAB A directory of your personal contacts Fast Dials A quick dialing method that allows you to assign PAB entries and conference station numbers to a fast dial list For quick dialing you search the list for the number to dial Using Corporate Directory on Your Conference Station You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate directory while not on another call 1 Choose gt Corporate Directory exact name can vary 2 Use your keypad to enter a full or partial name and then press Search 3 To dial press the listing or scroll to the listing and then go off hook
42. lace a call on hook without Enter a number and then go off hook by Understanding Buttons a dial tone or pre dial a l and Hardware page 8 P pressing Dial or D l Redial a number Press gt to dial the last number Using Call Logs page 31 Or press the Down Navigation button with the conference station idle highlight the desired phone number and then press Dial Place a call while another call 1 Press Hold Using Hold and Resume is active 2 Press New Call page 17 3 Enter a number Dial from a call log 1 Choose gt Missed Calls Using Call Logs page 31 Placed Calls or Received Calls 2 Select the desired listing from the call log and then press Dial Tip e If you make a mistake while dialing press lt lt to erase digits Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 15 Placing a Call Additional Options You can place calls using special features and services that might be available on the conference station See your system administrator for more information about these additional options If you want to Then For more information see Speed Dial a number Do one of the following Choose m gt Speed Dials Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 23 Dial from a corporate 1 Choose ti gt Corporate Using Corporate directory on the conference
43. ng AutoAnswer 28 Changing Conference Station Settings 29 Customizing Rings and Message Indicators 29 Customizing the Conference Station Display Screen 30 Using Call Logs and Directories 31 Using Call Logs 31 Directory Dialing 32 Using Corporate Directory on Your Conference Station 32 Using Personal Directory on Your Conference Station 33 Accessing Voice Messages 36 Using the User Options Web Pages 37 Accessing Your User Options Web Pages 37 Configuring Features and Services on the Web 37 Using Personal Directory on the Web 38 OL 11559 02 Using Your Personal Address Book on the Web 38 Configuring Fast Dials on the Web 39 Using the Address Book Synchronization Tool 40 setting Up Speed Dialing on the Web 40 setting Up Conference Station Services on the Web 41 Controlling User Settings on the Web 43 Controlling Line Settings on the Web 44 Using Cisco WebDialer 46 Understanding Additional Configuration Options 48 Troubleshooting Your Conference Station 50 General Troubleshooting 50 Viewing Conference station Administration Data 51 Using the Quality Reporting Tool 51 Cisco One Year Limited Hardware Warranty Terms 52 Index 55 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 vi OL 11559 02 Getting Started Using this Guide This guide provides you with an overview of the features available on your Cisco Unified IP Conference Station 7937G You can read it comple
44. ng for ringer 29 W warnings safety 2 web based services setting up 37 WebDialer using 16 46 47 wireless microphone kit graphic 5 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 59 60 OL 11559 02 Java POWERED Americas Headquarters Asia Pacific Headquarters Europe Headquarters ef lel ie Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV San Jose CA Singapore Amsterdam The Netherlands CISCO Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study IronPort the IronPort logo LightStream Linksys M
45. ome audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source ot the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device 2 OL 11559 02 Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only external speakers and microphones that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws r
46. on or the external microphones If you want to Then Toggle Mute on Press Toggle Mute off Press Switching Between Multiple Calls You can switch between multiple calls on a line If the call that you want to switch to is not automatically highlighted use the appropriate Navigation button to scroll to it If you want to Then Switch between connected 1 Make sure the call that you want to switch to is highlighted calls on one line 2 Press Resume Any active call is placed on hold and the selected call is resumed Switch from a connected Press Answer The active call is placed on hold and the selected call is call to answer a ringing call resumed Viewing Multiple Calls Understanding how multiple calls are displayed on the conference station can help you organize your call handling efforts In standard viewing mode the conference station displays calls as follows for the highlighted line e Calls with the highest precedence and longest duration display at the top of the list e Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last 18 OL 11559 02 Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without talking to the transfer recipient 1 From an active call press Tr
47. onference station To register with TAPS activate the conference station enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After the conference station displays a confirmation message hang up The conference station will re start Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 7 An Overview of Your Conference Station Your Cisco Unified IP Conference Station 7937G is a full feature conference station that provides voice communication over the same data network that your computer uses It allows you to place and receive calls put calls on hold transfer calls make conference calls and so on In addition to basic call handling features your conference station can provide enhanced productivity features that extend your call handling capabilities Depending on configuration the conference station supports e Access to network data XML applications and web based services e Online customizing of conference station features and services from your User Options web pages Understanding Buttons and Hardware You can use the graphic and table below to identify buttons and hardware on your conference station a 8 OL 11559 02 item Description For more information see LED indicators Three multi color LED indicators provide call status inform
48. ouble byte character sets Set up Abbreviated Dialing Choose User Options gt Device If you have more than one device select a device Click Speed Dials In the Abbreviated Dial Settings area enter a number and label for the abbreviated dial entry Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 39 You can also set up Fast Dials on the conference station See Using Personal Directory on Your Conference Station page 33 Setting Up Conference Station Services on the Web Conference station services can include special conference station features network data and web based information such as stock quotes and movie listings You must first subscribe to a conference station service before accessing it on the conference station Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 41 This section describes how to configure conference station services using your User Options web pages To access your User Options web pages see Accessing Your User Options Web Pages page 37 If you want to Then do this after you log in Subscribe to a service Search for services 1 Ce 63 MM Choose User Options gt Device If you have more than one device select a device Click Phone Services Click Add New From the Select a Service drop down list select a service and then click Next Click Save Choose User Options gt Dev
49. p a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 53 54 OL 11559 02 Index A abbreviated dials about 23 setting up 40 41 using 23 Address Book Svnchronizer 40 administration data viewing 51 answering calls 17 applications button about 10 ASCII label field support 41 AutoAnswer 28 barge and privacv 27 and shared lines 25 27 using 26 buttons identifving 8 10 C call forwarding setting up from conference station 19 20 forwarding setting up from web 20 44 logs 15 31 park 25 PickUp 24 CallBack 16 caller ID 12 call handling 15 22 23 28 calls answering 17 barging 25 and call forwarding 19 20 44 compared to lines 11 conference 20 22 ending 17 holding
50. r Options web pages The entry does not display a configurable text label and does not have a matching entry in your PAB Using the Address Book Synchronization Tool You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Entries from your Microsoft Windows Address Book will then be accessible on your conference station and your User Options web pages Your system administrator can give you access to the synchronizer and provide detailed installation instructions Setting Up Speed Dialing on the Web Depending on configuration the conference station can support several Speed Dialing features e Speed Dials e Abbreviated Dials e Fast Dials L Note For more information on Speed Dialing features see Speed Dialing page 23 40 OL 11559 02 This section describes how to set up speed dialing features from your User Options web pages To access your User Options web pages see Accessing Your User Options Web Pages page 37 If you want to Then do this after you log in Set up Speed Dials 1 2 3 4 5 Note The conference station uses the ASCII Label field if the conference station Choose User Options gt Device If you have more than one device select a device Click Speed Dials In the Speed Dial Settings area enter a number and label for the speed dial entry Click Save does not support d
51. r a call on hold Highlight the appropriate call and then Using Hold and Resume press Resume page 17 Send a call to your voice Press iDivert Accessing Voice Messages messaging system page 36 Auto connect calls Use AutoAnswer Using AutoAnswer page 28 Retrieve a parked call on Use Call Park Storing and Retrieving Parked another conference Calls page 25 station Use the conference station Use Call Pickup Picking Up a Redirected Call to answer a call ringing on Your Conference Station elsewhere page 24 Ending a Call There are two ways to end a call If you want to Then Hang up your current call Press a or EndCall Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume Vou can hold and resume calls If you want to Then Put a call on hold 1 Make sure the call vou want to put on hold is highlighted 2 Press Hold Remove a call from hold 1 Make sure the appropriate call is highlighted 2 Press Resume Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 17 Tips e Engaging the Hold feature typically generates music or a beeping tone e A held call is indicated by the Hold icon or Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute either in conjunction with the conference stati
52. rsonal Directory and then choose Personal Address Book ay 2 Enter search criteria and then press Submit You can choose Previous or Next to move through listings 3 Highlight the PAB entry that you want and then press Select Dial from a PAB 1 Search for a PAB entry my 2 Highlight the entry and then press Select 3 Press Dial You may need to press the more softkey to see Dial 4 Highlight the number that you want to dial and then press OK 5 Press OK again to dial the number Delete a PAB entry 1 Search for a PAB entry 2 Highlight the listing and then press Select 3 Press Delete You may need to press the more softkey to see Delete 4 Press OK to confirm the deletion Edit a PAB entry 1 Search for a PAB entry 2 Highlight the entry and then press Select 3 Press Edit to modify a name or email address You may need to press the more softkey to see Edit If necessary choose Phones to modify a phone number 4 Press Update Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 33 If you want to Then Add a new PAB entry 1 2 3 4 61 Access Personal Directorv and then choose Personal Address Book Press Submit Press New You may need to press the more softkey to see New Use the conference station kevpad to enter a name and email information Choose Phones and then use the kevpad to enter phone numbers Be sure to include any necessary
53. station 32 34 using from web 38 40 documentation accessing 2 EM 16 28 ending a call options for 17 erasing call logs 31 Extension Mobility 16 28 external microphones graphic 5 external power source about 6 illustration of 6 using 5 6 F fast dials about 23 32 33 setting up 39 40 41 using 23 33 34 OL 11559 02 feature menus 13 features availability of 14 48 forwarding calls 19 20 44 G going off hook 15 GPickUp 24 hanging up options for 17 headset hanging up with 17 hold and switching calls 18 and transferring 19 using 17 icons for call states 11 for lines 11 iDivert 19 36 installing the conference station 4 7 L language settings changing 30 43 LED indicators about 9 lines and call forwarding 19 44 call states for 11 compared to calls 11 description of 11 icons for 11 number of calls supported on 11 48 ring types for 29 shared 25 voice message settings for 44 45 Malicious Call Identification 27 MCID 27 Meet Me conferences 21 22 menus using 13 message indicators setting up 29 44 messages listening to 36 microphones graphic 5 missed calls viewing 31 model information viewing 51 multiple calls handling 18 mute 10 18 navigation buttons about 9 network cable connecting 4 network contiguration data viewing 50 O oft hook about 15 on hook about 15 OPickUp 24 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unifie
54. t Security Overview 3 Accessibility Features 3 Connecting Your Conference Station 4 Connecting the Conference Station to the Network 4 Registering with TAPS 7 An Overview of Your Conference Station 8 Understanding Buttons and Hardware 8 Understanding Lines vs Calls 11 Understanding Line and Call Icons 11 Understanding Display Screen Features 12 Choosing Menu Items 13 Cleaning and Maintaining the Display Screen 13 Understanding Feature Buttons and Menus 13 Understanding Feature Availability 14 Basic Call Handling 15 Placing a Call Basic Options 15 Placing a Call Additional Options 16 Answering a Call 17 Ending a Call 17 Using Hold and Resume 17 Using Mute 18 switching Between Multiple Calls 18 Viewing Multiple Calls 18 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 lii Transferring Calls 19 Forwarding All Calls to Another Number 19 Making Conference Calls 20 Understanding Types of Conference Calls 20 starting and Joining a Standard Conference 21 starting or Joining a Meet Me Conference Call 22 Advanced Call Handling 23 speed Dialing 23 Picking Up a Redirected Call on Your Conference Station 24 Storing and Retrieving Parked Calls 25 Using a Shared Line 25 Understanding Shared Lines 25 Adding Yourself to a Shared Line Call 26 Preventing Others from Viewing or Barging a Shared Line Call 27 Tracing Suspicious Calls 27 Using Cisco Extension Mobility 28 Usi
55. t a Meet Me conference 1 Obtain a Meet Me conference station number from your system administrator Distribute the number to participants When you are ready to start the meeting go off hook to invoke a dial tone and then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects 22 OL 11559 02 Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for the Cisco Unified IP Conference Station 7937G depending on your call handling needs and work environment Speed Dialing Speed Dialing allows you to enter an index number or select a conference station screen item to place a call Depending on configuration the conference station can support several Speed Dialing features e Speed Dials e Abbreviated Dials e Fast Dials L Note e To set up Speed Dials and Abbreviated Dials access your User
56. t or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0705R 2009 Cisco Systems Inc All rights reserved OL 11559 02 Afeafe CISCO Quick REFERENCE y Cisco Unified IP Conference Station 7937G for Cisco Unified Communications Manager 6 0 Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a Speed Dial index number Answer Answer any call ringing lt lt Delete entered characters Barge Add yourself to a call on a shared line CallBack Receive notification when a busy extension becomes available cBarge Add yourself to a call on a shared line and establish a conference CFwdALL Set up cancel call forwarding Clear Delete records or settings ConfList View conference participants Confrn Create a conference call Details Receive information on all placed received or missed calls Dial Dial a phone number DirTrfr Transfer two calls to each other Down Decrease the display screen contrast settings EditDial Edit a number in a call log EndCall Disconnect the current call Exit Return to the previous screen GPickUp Answer a call ringing in another group Hold Place active call on hold iDivert Send or redirect a call toa voice message system
57. te in use call on a shared line using 9 Press cBarge Xou mav need to press the more softkev to see cBarge the cBarge softkey Other parties hear a tone and brief audio interruption and call information changes on the conference station screen Add new conference Barge the call using cBarge if available participants to a call Unlike Barge cBarge converts the call into a standard conference call that you have barged allowing you to add new participants See Making Conference Calls page 20 Leave a barged call Hang up If you hang up after using Barge the remaining parties hear a disconnect tone and the original call continues If you hang up after using cBarge the call remains a conference call provided at least three participants remain on the line Tips e Ifa conference station that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other conference stations that share the line e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call 26 OL 11559 02 Preventing Others from Viewing or Barging a Shared Line Call If you share a conference station line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls Your system administrator must configure the Privacy feature for you If you w
58. tely for a solid understanding of your conference station s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Review safety information See Safety and Performance Information page 2 Connect the conference station See Connecting Your Conference Station page 4 Use the conference station after it is installed Learn what the conference station buttons mean Start with An Overview of Your Conference Station page 8 See Understanding Buttons and Hardware page 8 Learn about the display screen See Understanding Display Screen Features page 12 Make calls See Placing a Call Basic Options page 15 Put calls on hold See Using Hold and Resume page 17 Mute calls See Using Mute page 18 Transfer calls See Transferring Calls page 19 Make conference calls See Making Conference Calls page 20 Set up speed dialing See Speed Dialing page 23 Share a phone number See Using a Shared Line page 25 Change the ring volume or type See Customizing Rings and Message Indicators page 29 Change voice message indicators See Customizing Rings and Message Indicators page 29 View your missed calls See Using Call Logs page 31 Listen to your voice messages See Accessing Voice Messages page 36 See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide
59. the Audible Message Waiting Indicator Policy drop down list If you turn the message indicator on and you have a new voice message you will hear a stutter dial tone when you place a call Click Save Change the ring type Choose User Options gt Device If you have more than one device select a device Click Line Settings Se NY P oS In the Ring Settings area choose a setting to tell the conference station how to indicate an incoming call 5 Click Save Note The idle ring setting pertains if you receive an incoming call when the conference station is idle The consecutive ring setting pertains if you receive an incoming call when the conference station is active Update the text line 1 Choose User Options gt Device text label that displays 9 qg you have more than one device select a device on the called party s conference station that 3 Click Line Settings identifies your 4 Inthe Line Text Label area enter the text that will identify your directory number directory number when you call another conference station Note If you do not specify a line text label your directory number will display on the called party s conference station 5 Click Save Note The conference station uses the ASCII Label field if the conference station does not support double byte character sets Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6
60. w cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03B0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from Adobe s website http www adobe com 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year 52 OL 11559 02 Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to shi
61. y Your system administrator sets the priority of pickup groups 24 OL 11559 02 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another conference station in the Cisco Unified Communications Manager system for example a conference station at a coworker s desk or in a conference If you want to Then Store an active call 1 During a call press Park You may need to press the more softkey to using Call Park see Park 2 Note the call park number displayed on the conference station screen 3 Hang up Retrieve a parked call Enter the call park number from any conference station in your network to connect to the call L Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number For more information see your system administrator Using a Shared Line Your system administrator might ask you to use a shared line if you e Have multiple conference stations and want one conference station number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The remote in use icon appears when another conference station that shares your line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Sharing Call Information an
62. you created in step 1 In the search results area click the phone number of the PAB entry The phone number automatically appears in the Phone Number field Click Save Assign a Fast Dial code to a conference station number without using a PAB entry eS S Choose User Options gt Fast Dials Click Add New In the Fast Dial Entry area change the Fast Dial index number if desired In the Phone Number field enter the phone number for the conference station Click Save Search for a Fast Dial entry Edit a Fast Dial conference station number a Se M S SS Choose User Options gt Fast Dials Specify search information and then click Find Choose User Options gt Fast Dials Search for the fast dial entry that you want to edit In the search results area click a component of the fast dial entry In the Phone Number field change the phone number of the conference station Click Save Delete a Fast Dial entry Se NM S SI Choose User Options gt Fast Dials Search for the fast dial entry that you want to delete Check the checkbox next to the fast dial entry you want to delete Click Delete Selected Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6 0 39 Tips e You can create up to 500 fast dial and PAB entries e When you create a new fast dial entry without using a PAB entry the fast dial entry is labeled Raw in your Use

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