Cisco Systems 7931G IP Phone User Manual
Contents
1. Manage Call Waiting The 7931G is designed to work as a key system telephone with each button handling one call Call waiting calls are normally presented on a separate line button A new call can be answered by pressing the ringing button The current call is automatically put on hold You can toggle between callers by pressing the flashing line button the current call is placed on hold automatically If you are on a call when a second call comes in you hear a call waiting tone or see a flashing indicator light on the handset rest depending on the configuration of your phone and the call appears on a separate line button To answer the new call press the Answer soft key to answer the call The call on the other line is automatically put on hold To return to the original call press the line button of the original call to reconnect to it For calls on a separate line press the Line button for the incoming call The call on the other line is automatically put on hold To return to the original call press the Line button associated with the original call Retrieve Voice Mail Messages To access voice messages use the following method 1 Obtain dial tone Dial the extension number of the voice mail system Press the speed dial button for the voice mail system The speed dial button may already be programmed for this Press line button 21 if configured as the M essage key N Note When you have one or more new messages if you have2. Program Personal Speed Dial Buttons Your system administrator can assign speed dial numbers to your phone You may not be able to program every speed dial number To program personal speed dial buttons use the following method 1 Select an available phone line by lifting the handset by pressing the N ewCall soft key or by pressing a line button Listen for the dial tone Press the pound Key Press the speed dial button that you want to program A short beep confirms that you are starting to program this button Enter the speed dial number The digits appear on the phone display Use the backspace lt lt soft key to erase digits that were entered incorrectly To remove a speed dial number without replacing it with a new one press the pound key Press the same speed dial button a second time to indicate that you have finished entering the speed dial digits and to store the new speed dial number To continue press a new speed dial button and repeat the process H ang up the handset to finish Place a Call from Your System Speed Dial Directory To place a call from your system speed dial directory use the following method 1 2 14 Obtain dial tone Press the Applications line button 24 navigate to Directories or press keypad digit 2 Or press line button 22 if it is configured as Directories default Use the N avigation pad to scroll through the options Use the Select button to select speed dial opt
3. Flash Provides hookflash functionality for three way calling and call waiting services provided by the PSTN or Centrex service GPickUp Selectively picks up calls coming into a phone number that is a member of a pickup group Login Provides PIN controlled access to restricted phone features Contact your system administrator for additional instructions M essage Dials the local voice mail system more Scrolls through additional soft key options for example use the more soft key to locate the DND soft key N ewCall O pens a new line on the speakerphone to place a call Ok Confirms the selection Park Forwards calls to a location from which the call can be retrieved by anyone in the system PickUp Selectively picks up calls coming into another extension Play Plays the ring sound sample Redial Redials the last number dialed Restore Consult your system administrator on the use of this soft key Resume Returns to an active call Save Saves the last change Search Initiates a search in the local directory Select Selects the highlighted option Settings Provides access to phone settings such as display contrast ring volume and ring type Trnsfer Transfers selected calls to another number Up Increases the LCD screen contrast 2 Operating Your Phone Your Phone can be configured in a variety of ways A typical line button configuration is Applications on line button 24 and H eadset on line button 23 To activat
4. Immediately redirects the call without allowing you to speak to the transfer recipient the person to whom you are transferring the call Consult transfer Redirects the call after first allowing you to speak to the transfer recipient To transfer a call perform the following steps 1 During a call press the Trnsfer soft key or the Transfer button The call is placed on hold 2 Dial the number to which you want to transfer the call 3 To make a blind transfer Hang up the handset or press the Trnsfer soft key after you hear the line ringing 4 To make a consult transfer Wait for the call to be answered Speak to the transfer recipient Then press the Trnsfer button or hang up the handset To cancel your consult call transfer attempt press the EndCall soft key 5 If the transfer fails or to return to the original call press the Resume soft key Forward All Calls To forward all incoming calls to another number use the following method 1 Press the CFwdALL soft key You hear a confirmation beep 2 Dial the number to which you want to forward all your calls Dial the number exactly as you would if you were placing a call to that number Remember to include locally required prefix numbers The phone display is updated to show that calls are to be forwarded 3 Press the pound Key or the EndCall soft key Note To forward calls to a speed dial number use the soft key and button sequence of the CFwdALL soft key p
5. Dubai UAE Finland France e Germany Greece Hong Kong SAR Hungary India Indonesia Irdand Isad Italy e Japan Korea e Luxembourg M alaysia Mexico TheN helands New Zealand Norway Peu e Philippines e Poland Portugal e Puerto Rico e Romania Russia Saudi Arabia e Scotland Singapore Slovakia Slovenia South Africa Spain e Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States e Venezuda Vietnam Zimbabwe CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco 10S Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow M e Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Nel Readiness Scorecard iQuick Study LightStream Linksys M eetingPlace M GX Networking Academy N etwork Registrar Packet PIX ProConnect ScriptShare SM ARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All ot
6. the phone is idle or ringing and the handset is on hook Select the Ring Type To change the ring type use the following method 1 Press line button 24 to access the Applications M enu key default If you are not sure of which button is configured as the Applications M enu key use the N avigation button to display all button configurations Use the N avigation pad to choose Settings or press keypad digit 3 Press 2 for Ring Type or use the N avigation pad to access Ring Type and press the Select button 2 3 4 Use the Navigation pad to scroll through the list of ring types Press the Play soft key to hear samples 5 Highlight the ring you want and then press the Select button 6 Press the Save soft key to save the setting or press Cancel to exit to the previous menu without changing the setting 7 Press the Exit soft key to return to the main directory menu Adjust the Display Contrast To adjust the contrast in your LCD display use the following method 1 Press line button 24 to access the Applications M enu key default If you are not sure of which button is configured as the Applications M enu key use the N avigation button to display all button configurations Use the N avigation pad to choose Settings or press keypad digit 3 Use the Down or Up soft key to change the contrast Press the Ok soft key to select your contrast setting 2 3 4 Press the Save or Exit soft key 5 6 Press the Save soft key to save
7. the setting or press Cancel to exit to the previous menu without changing the setting 7 Press the Exit soft key to return to the main directory menu I Hold The I H old feature provides a visual indication of calls on hold on a shared line A flashing green line button LED indicates a locally held call and a flashing red line button LED indicates that the other user has put a call on hold Directory Transfer You can transfer a caller to a selected directory number To transfer a call directly to a selected directory number use the following method 1 Obtain dial tone 2 Choose one of the following Press line button 22 if it is configured as Directories default Press the Applications line button 24 and either navigate to Directories or press keypad digit 2 3 Search for the requested name 4 When the requested name is selected in the Directory press the Dial soft key 5 Press the Transfer button Busy Monitored Line To transfer a call to a busy monitored line press the transfer button and then the line button Divert Incoming Calls To forward any incoming call to the call forward destination for each line configured on the phone for example forward to voice mail press the DN D key X Note If the call forward destination is not set pressing the DN D soft key disables the ringer Park a Call Call park allows a phone user to placea call on hold at a designated parking spot from which the call can be retrieved
8. Cisco SYSTEMS Cisco Unified IP Phone Guide 7931G SCCP Cisco Unified Communications Manager Express 1 Overview 2 Operating Your Phone 3 Phone Features and Functions List User Guide Y 1 Overview This guide provides phone soft key and features descriptions for the Cisco Unified IP Phone 7931G Skinny Client Control Protocol SCCP keyset phone Physical Layout The Cisco Unified IP Phone 7931 includes 24 buttons that can be assigned to lines and call features A 3 color LED provides call status information for each line Feature Description 1 Line and call feature button Opens a new line and accesses call features A 3 color LED provides call status information Flashing green Call is placed on hold by you Steady green Line is in use by you Flashing red Call is placed on hold by the other user on a shared line Steady red Line is in use by the other user on a shared line Flashing amber Line is ringing Off Line is available The line buttons are numbered 24 1 from top to bottom The numbers do not appear on the phone 24 23 22 21 20 19 18 i7 2 2 Paper label Allows you to identify each button with line or feature information Feature Description Soft keys Engage the functions displayed on the corresponding LCD tabs 4 Hold button hic calls on hold Press the line button flashing green or red to retrieve a call on old 5
9. Transfer button Connects a call to another number 6 Redial button Connects to the last dialed number 7 Keypad Functions like a traditional telephone keypad 8 M ute button Toggles mute on and off 9 Volume button Increases or decreases handset headset ringer or speakerphone volume 10 Speaker button Toggles the speaker on and off 11 H andset Functions like a traditional handset 12 H andset indicator light Flashes for an incoming call and remains on when there is a message waiting 13 LCD screen Displays information such as line call status phone number and soft key tabs 14 Cisco Unified IP phone model Shows the Cisco Unified IP phone model number type 15 4 way navigation pad and Select Scrolls through text and selects features that are displayed on the LCD screen View button directory numbers lines and features assigned to each line button The Select button is at the center of the navigation pad Connecting Your Phone SEs AA Sane pesave a Ap FA we N N an N aa an an a a N S Op DC adapter port DC 48V N etwork port PC port H eadset port oa P Ww N e H andset port Adjusting the Handset Rest When you connect your phone you can adjust the handset rest so that the receiver will not slip out of the cradle Use the following method to adjust the handset 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rota
10. by anyone on the system To park a call press the Park soft key The Cisco Unified Communications M anager Express system automatically selects an available call part slot and displays the number on the Cisco Unified IP phone screen To park a call to a specific call part slot press the transfer button followed by the call part slot number provided by your system administrator To retrieve a parked call use one of the following methods Dial the call part slot number If your phone receives a call park notification press the PickUp soft key followed by the asterisk Press the PickUp soft key followed by the call part slot number Note Contact your system administrator for available call park directory numbers Call Blocking Toll Bar Override Call blocking prevents unauthorized use of phones It isimplemented by matching a pattern of specified digits during a specified time and day of week or date The call blocking override feature allows individual phone users to override the call blocking that has been defined To place calls when call blocking is enabled use the following method 1 Press the Login soft key on the Cisco Unified IP phone 2 Enter the PIN that is associated with the phone Note Contact your local system administrator for your personal identification number PIN 10 Transfer a Call To Transfer a selected call to another number use one of the following methods Blind transfer
11. ck Up Calls 11 Place a Call from Call History 15 Place a Call from Your Local Directory 14 Place a Call from Your System Speed Dial Directory 14 Place a Conference Call 12 Program Personal Speed Dial Buttons 14 Redial a Number 7 Retrieve Voice M ail Messages 8 Select the Ring Type 9 Speakerphone Place a Call page 7 Transfer a Call 11 Use Audio Paging 15 Use the Intercom Feature 15 Use the Navigation Pad and Select Button 8 View Call History 15 18 Cisco SYSTEMS Corporate H eadquarters European H eadquarters Americas H eadquarters Asia Pacific H eadquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco Systems Inc 170 West Tasman Drive H aarlerbergpark 170 West Tasman Drive 168 Robinson Road San J ose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The N etherlands www cisco com www cisco com Tel 408 526 4000 Www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31020357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 310203571100 Cisco Systems has more than 200 offices in the following countries Addresses phone numbers and fax numbers are listed on the Cisco Web site at www cisco com go offices Argentina Australia e Austria Bdgium Brazil e Bulgaria e Canada Chile e China PRC Colombia e Costa Rica Croatia e Cyprus e Czech Republic Denmark
12. e and deactivate the headset for example press line button 23 555 1234 5 3456 5 2345 Sales Applications Applications Headset Headset Directories 5 3456 Messages 5 2345 5 3456 5 2345 Eng Mkt 170132 Note During on hook dialing use the backspace lt lt soft key to erase characters that were entered incorrectly Backspace does not work if you have lifted the handset and dialed a number using the keypad This section includes Basic Place a Call page 7 Speakerphone Place a Call page 7 Headset Place a Call page 7 Answer a Call page 7 End a Call page 7 Redial a Number page 7 Holda Call page 8 Mutea Call page 8 Manage Call Waiting page 8 Retrieve Voice M ail M essages page 8 Using theN avigation Pad and Select Button page 8 Hold page 9 Directory Transfer page 10 Busy Monitored Line page 10 Divert Incoming Calls page 10 Park a Call page 10 Call Blocking Toll Bar Override page 10 Transfer a Call page 11 Forward All Calls page 11 e Pick Up Calls page 11 Conference Calls page 12 Placea Call from Y our Local Directory page 14 Program Personal Speed Dial Buttons page 14 e Placea Call from Y our System Speed Dial Directory page 14 View Call History page 15 Placea Call from Call History page 15 Clear Call History page 15 UseAudio Paging page 15 Usethe Intercom Feature page 15 Activate Do Not Disturb page 16 Settin
13. ference End a Conference Call To end the conference call hang up the handset or press the EndCall soft key N Note If configured after the conference call initiator disconnects the conference call is terminated Alternate Methods to End a Conference Call Call initiators may use one of the methods below Functions vary according to your system configuration To end the conference and remain connected to the most recent call press the Confrn soft key The older call is placed on hold To disconnect from the conference hang up the handset The other parties remain on the conference call 12 Meet Me Conference Call M eet M e conferencing allows you to start or join a conference by dialing the conference number and supports up to 32 parties To start a M eet M e conference use the following method 1 Obtain a M eet M e phone number from your system administrator 2 Distribute the number to participants 3 Obtain a dial tone then press the more gt M eetM e soft keys 4 Dial the M eet M e conference number Participants can now join the conference by dialing in X Note You hear a busy tone if you call the conference before the initiator has joined If this happens try your call again To end a M eet M e conference all participants must hang up The conference does not automatically end when the conference initiator disconnects Ad Hoc Conference Call Ad hoc conferences are created when one party cal
14. g and Adjusting Y our Cisco Unified IP Phone page 9 Basic Place a Call To place a call use one of the following methods Lift the handset and dial the number If you cannot hear a dial tone choose an available line by pressing the line key Dial the number and then lift the handset Press the line button for your extension dial the number and then lift the handset Press any available button dial the number and then lift the handset Press the New Call soft key dial the number and then lift the handset Press a speed dial button and then lift the handset If you have selected a number from a directory press the Dial soft key and then lift the handset Speakerphone Place a Call To place a call using the speakerphone use one of the following methods Press the speakerphone button and perform the steps for placing a basic call and do not lift the handset Perform the steps for placing a basic call and do not lift the handset To switch to handset operation just lift the handset Headset Place a Call To place a call using a headset press the heasdset button then perform the steps for placing a basic call and do not lift the handset To switch to handset operation just lift the handset Answer a Call To answer a call use one of the following methods Lift the handset If you are using a headset press the line button to select between incoming calls To use the speakerphone press the line but
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16. ions Press 5 for the Local Speed Dial Press 6 for the Personal Speed Dial Functions vary depending on your system configuration Use the N avigation pad to scroll through the speed dial phone list To dial the selected phone number press the Select button or enter the entry number on the keypad Press the Exit soft key to return to the previous directory menu View Call History To view recent missed received or placed calls use the following method 1 Press M enu navigate to locate Directories and then press the Select button 2 Use one of the methods below to choose a call list UsetheN avigation pad to scroll to scroll to the desired call list and press the Select button Press 1 on the keypad for M issed Calls Press 2 on the keypad for Received Calls Press 3 on the keypad for Placed Calls 3 Press the Exit soft key to return to the previous directory menu Place a Call from Call History To place a call to a number in the call history list use the following method 1 Use the Navigation pad to scroll through the call history list 2 Use the Select button to select a phone number The digits appear on the phone display 3 To dial the number as it appears on the phone display press the Dial soft key To edit the number on the phone display before dialing use the following method 1 Press the EditDial soft key to place the cursor at the beginning of the number on the phone display 2 Usethe keypad to ed
17. it the digits as needed Use the backspace lt lt soft key to erase digits that were entered incorrectly 3 Press the Dial soft key to place the call Clear Call History To clear all numbers in the directory histories press the Clear soft key Note The Clear soft key clears all call history lists Selective clearing of call history lists is not supported Use Audio Paging Audio paging provides a one way voice path to the phones that have been designated to receive paging It does not have a press to answer option like the intercom feature To use the paging function for paging a group use the following method 1 Select an available phone line by lifting the handset Listen for the dial tone 2 Dial the designated paging group number Each idle IP phone that has been configured with the paging number answers automatically in speakerphone mode and the phone displays the caller ID 3 When you finish speaking your message and hang up the phones are returned to their idle states Use the Intercom Feature Cisco Unified Communications M anager Express supports intercom functionality for one way and press to answer voice connections using a dedicated pair of intercoms on two phones that speed dial each other A line button is assigned for use as the intercom button The called IP phone automatically answers the call in speakerphone mode with mute activated A beep sounds to alert the recipient to the incoming call To re
18. ls another then either party decides to add another party to the call Thisis the default behavior Your system can be configured so that only the conference creator can add parties to the conference The default is that the conference is maintained as long as three parties remain in the conference Any party can hang up and the conference is maintained Your system can be configured so that the conference drops when the creator hangs up Your system can also be configured so that the conference drops when the last local party hangs up Ad Hoc conferencing supports up to eight parties Start a Conference Call To add new participants to an existing conference use the following method 1 From a connected call press Confrn You may need to press the more soft key to see Confrn Enter the participant s phone number Wait for the call to connect Press Confrn again to add the participant to your call Repeat to add additional participants oF ee es E View a List of Participants To view a list of conference participants use the following method 1 Highlight an active conference 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top To get an updated list of participants while viewing the conference list press U pdate To see who started the conference while viewing the conference list locate the person listed at the bottom of the list with an aste
19. lus a speed dial button followed by the EndCall soft key To cancel call forwarding use one of the following methods Select the line that has call forwarding set Press the CFwdALL soft key then hang up Pick Up Calls To pick up a call that is on hold or a call that is ringing at another extension use the following method 1 Press the PickUp soft key 2 Dial the extension number of the Cisco Unified IP phone that you want to pick up Control of the call is transferred to your phone To selectively pick up a call coming in to a number that belongs to a pickup group use one of the following methods Press theGPickUp soft key If there is only one pickup group defined in the entire Cisco Unified Communications M anager Express system control of the call is transferred to your phone If the ringing telephone and your phone are in the same pickup group press the asterisk to transfer control of the call to your phone lf the ringing telephone and your phone are in different pickup groups dial the pickup group number where the phone is ringing to transfer control of the call to your phone 11 Conference Calls Your Cisco Unified IP Phone provides three types of conference calls Standard M eet M e and Ad Hoc conference calls Standard Conference Calls A standard conference call involves three parties You can create a standard conference in different ways depending on your needs and the soft keys available
20. on your phone Confrn Use this soft key to establish a standard conference by calling each participant Standard conference calling isa default feature available on most phones Join Use this soft key to establish a standard conference by joining several calls already on one line cBarge Use this soft key to add yourself to an existing call on a shared line and to turn the call into a standard conference call This feature is available only on phones that use shared lines Meet Me Conference Calls A M eet M e conference call involves up to eight parties You can create a M eet M e conference by calling the M eet M e phone number at a specified time Ad Hoc Conference Calls An Ad Hoc conference call involves up to 32 parties You can create an Ad H oc conference call the same way you do a standard conference call Place a Conference Call To place a conference call use the following method 1 During a call press the M ore soft key and then the Confrn soft key to open a new line and put the first party on hold 2 Place a call to another number 3 When the call connects press Confrn again to add the new party to the call To establish a conference call between second and third party calls already present on a phone using separate line buttons one active and the other on hold use the following method 1 Press the Confrn soft key on the phone 2 Press the Line button of the call you want to add to the three party con
21. risk next to the name To drop the last party added to the conference press RmLstC You can remove participants only if you initiated the conference call Remove Participants To remove any conference participant use the following method 1 Highlight the participant s name 2 Press Remove You can remove participants only if you initiated the conference To end your participation in a conference hang up or press EndCall 13 Place a Call from Your Local Directory To access the local phone directory established by the system administrator use the following method 1 2 3 4 Press M enu navigate to locate Directories and then press the Select button Press 4 on the keypad or navigate to the Local Directory Use the N avigation pad to select the Last First or N umber field search option Use the keypad to enter the last name or first name for the entry To enter characters press the number key of the letter you want until you access that letter For example to enter a B press the 2 key two times to enter a C press the 2 key three times Pressing a key repeatedly cycles through the letters for that key Use the backspace lt lt soft key to make corrections while entering characters Press the Search soft key to find your selection If your search results in multiple listings use the N avigation pad to hilight the correct number then press the Select button Press the Dial soft key to dial the selected number
22. spond to an intercom call press the M ute button or lift the handset 15 Activate Do Not Disturb For visual call alerting and information without audible ringing use Do Not Disturb DN D Calls receive normal call forward busy and no answer treatment To activate the Do N ot Disturb feature use the following method 1 Press the more soft key to locate the DN D soft key 2 Press the DND soft key A display text message indicates that the phone is in Do N ot Disturb mode Note If DND is not set pressing the DN D soft key when a line is ringing forwards the call to the call forward destination set on the phone for that call only If the call forward destination is not set pressing the DN D soft key disables the ringer To deactivate the Do N ot Disturb feature repeat Steps 1 and 2 16 3 Phone Features and Functions List The following list provides a quick reference to the features and functions for the Cisco Unified 7931G IP phone Activate Do Not Disturb DND 16 Adjust the Display Contrast 9 Adjust the Ring Volume 9 Adjust the Volume for the Current Call 9 Answera Call 7 Basic Place a Call page 7 Busy Monitored Line 10 Call Blocking Toll Bar Override 10 Clear Call History 15 Directory Transfer 10 Divert Incoming Calls 10 End a Call 7 End a Conference Call 12 Forward All Calls 11 Headset Place a Call page 7 Hold a Call 8 I Hold 9 Manage Call Waiting 8 Mute a Call 8 Park a Call 10 Pi
23. te the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab R eturn the handset to the handset rest 120521 Soft Key Descriptions Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD screen Soft keys change according to the state of the phone The following is a comprehensive list of soft keys offered on the Cisco Unified IP Phone 7931 Functions vary according to your system configuration Soft Key Description lt lt or gt gt Use these soft keys to move the cursor to the left or right M oving the cursor to the left can erase information that you have entered Acct Consult your system administrator on the use of this soft key Callback N otifies callers that the called line is free Cancel Cancels the last selection CFwdALL Forwards all calls Clear Clears directory history Confrn Connects callers to a conference call Delete Deletes current number Soft Key Description Dial Dials the displayed number Directories Provides access to phone directories DND Activates the Do N ot Disturb feature Down Decreases the LCD screen contrast EditDial Selects a number and activates the cursor for editing EndCall Ends the current call Exit Exits from the current selection or screen
24. the message waiting indicator M WI configured the light on your handset is lit Using the Navigation Pad and Select Button Use the navigation pad up and down arrows to move the cursor or currently highlighted text Use the select button located in the center of the navigation pad to choosethe currently highlighted text Use the left and right arrows to change the information displayed for line and features buttons from normal to detailed The Select button provides additional functionality depending on the context If you navigate to any line in the LCD pressing the up and down arrows on the navigation pad and the corresponding Button is mapped as a line button and the line is idle pressing Select initiates a new call Button is mapped as a line button and there is a call on the line pressing Select changes the display between normal and detailed Button is mapped as a line button and there is a call on hold pressing Select resumes the call Button is mapped as a feature pressing Select invokes the feature Setting and Adjusting Your Cisco Unified IP Phone Adjust the Volume for the Current Call To adjust the handset speakerphone or headset volume for the current call use the following method 1 During a call press the Up or Down Volume button 2 Press the Save soft key to apply the new volume level to future calls Adjust the Ring Volume To adjust the ring volume press the Up or Down Volume button while
25. ton flashing amber the Answer soft key or the Speaker button End a Call To end a call use one of the following methods Hang up the handset If you are using a headset press the EndCall soft key If you are using the speakerphone press the Speaker button or the EndCall soft key Redial a Number To redial the most recently dialed number use one of the following methods Lift the handset and press the Redial button Press a line button and then press redial Press the Redial button to dial using the speakerphone Hold a Call To place a call on hold while on the call press the dedicated H old button Calls placed on hold by you flash green Calls placed on hold by others flash red To retrieve a held call press the flashing line button or press the Resume soft key If multiple calls on multiple lines are on hold press the line button for the line that you want to pick up The active call on the other line is automatically put on hold Note Because the hold feature can generate music or beeps avoid using hold when dialed into a remote conference system Mute a Call To mute a call while on a call press the M ute button The M ute button lights indicating that the other party cannot hear you To deactivate the mute function do one of the following Press the M ute button again Lift the handset if you are using mute along with speakerphone Note TheM ute feature does not generate music or beeps
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