Home

Cisco Systems 7921G Cordless Telephone User Manual

1. Screen Features page 21 OL 15791 01 An Overview of Your Phone For more information Item Description see 14 Cisco Unified Shows the Cisco Unified IP Phone model number IP Phone model 15 4 way Navigation button Understanding Phone Pa o e Scroll up and down to see menus and highlight screen Features pad and Select TAN page 21 button MAN center Scroll left to open the Details view and see directory numbers and features assigned to each line button when on call screen e Scroll right to close the Details view Select button scroll to select a line using the Navigation button then e Ifthe button is mapped to a directory number and The line is idle press to initiate a new call There is an on hold call on the line press Q to resume the call There is an active call on the line the Select button has no effect e Ifthe button is mapped to a feature press to access the feature Understanding Lines and Calls To avoid confusion about lines and calls refer to these descriptions Understanding Phone Screen Features page 21 Lines There are 24 programmable buttons see Understanding Buttons and Hardware page 15 Typically your system administrator assigns some of these lines up to 24 to be used as lines for making and receiving calls Each corresponds to a directory number or intercom number that others can use to call you Some of your lines mi
2. If you want to Then See if the shared line is in use Look for the remote in use icon next toa red line button A steadv View details about current calls on Press the red line button Q steady for the remote in use line the shared line All non private calls appear in the call activity area of the phone screen Retrieve a held call on a shared line Press the red line button A flashing for the remote in use line Prevent others from viewing or 1 Press Private 0 barging calls on a shared line 2 To verify that Privacy is on look for the feature enabled icon next to an amber line button O Press Private Q a To verify that Privacy is off look for the feature disabled icon G next to an unlit line button g a Allow others to view or barge calls on a shared line 2 Tips e If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual e The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers cannot view or barge calls on any of your shared lines Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 45 Using BLF to Determine a Line State Busy Lamp Field features BLF allow you to view the state of a phone line that is associated with a speed dial button call log or directory listing on your phone If you use BLF Pickup
3. e You havea limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 43 e Your system administrator can assign Directed Call Park buttons to available line buttons on your phone e You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone However you will not be able to see the status of the directed call park number Logging Out of Hunt Groups If your organization receives a large number of incoming calls you might be a member of a hunt group A hunt group includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt groups If you want to Then Log out of hunt groups to Press HLog Your phone screen displays Logged out of Hunt temporarily block hunt group Group calls Log in to receive hunt group Press HLog When logged in the Hunt Group A button is lit calls Tip Logging out of hunt groups does not prevent non hunt group calls from ringing your phone Using a Shared Line Your system administrator might ask you to us
4. The number you are calling from is not one of your remote destinations The number is blocked by you or your carrier shown as Unknown Number The number is not accurately matched in the Cisco Unified Communications Manager database for example if your number is 510 666 9999 but it is listed as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in the database e If you incorrectly enter any requested information such as mobile phone number or PIN three times in a row the Mobile Voice Access call disconnects and you are locked out for a period of time Contact your system administrator if you need assistance Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 51 Using a Handset Headset and Speakerphone You can use your phone with these audio devices a handset headset or speakerphone The phone is off hook when the handset is lifted or another audio device is in use The phone is on hook when the handset is in its cradle and other audio devices are not in use Using a Handset If you want to Go off hook Then Lift the handset Go on hook Replace the handset in the cradle Switch to the speakerphone or a headset during a call Press Q or ii then hang up the handset Adjust the volume level for a call Using a Headset Press the Volume button during a call or after invoking a dial tone Press Save
5. 1 Programmable buttons Depending on configuration programmable buttons or line kevs provide access to e Phone lines and intercom lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial feature e Web based services for example a Personal Address Book button e Call features for example Privacy Conference e Local features for example Application menu Headset Settings Buttons illuminate to indicate status A A A Green steadv Active call or two way intercom call Green flashing Held call Amber steady Privacy in use one way intercom call DND logged into Hunt Group headset or other local feature enabled Amber flashing Incoming call or reverting call Red steady Remote line in use shared line BLF status or active Mobile Connect call Red flashing Remote call on hold Line keys are numbered 24 1 in descending order alternating from left to right 24 23 22 21 16 hdi 3 2 1 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 Understanding Phone Screen Features page 21 Basic Call Handling page 25 Speed Dialing page 41 Using a Shared Line page 44 Using BLF to Determine a Line State page 46 Placing or Receiving Intercom Calls page 39 Using Hold and Resume page 30 17 For more information Item Description see 2 Paper
6. 4 Enter a number and label for a speed dial button programmable button on your phone 5 Click Save Note Your phone uses the ASCII Label field Set up Abbreviated Choose User Options gt Device 1 Dialing 2 Choose a phone from the Name drop down menu 3 Click Speed Dials 4 Enter a number and label for an Abbreviated Dialing code 5 Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 66 You can also set up Fast Dials on your phone See Using Personal Directory on Your Phone page 60 68 OL 15791 01 Using the User Options Web Pages Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone If you want to Then do this after you log in Subscribe to a service oF S SY oY m Choose User Options gt Device Choose a phone from the Name drop down menu Click Phone Services Click Add New Choose a service from the drop down list and click Next Change the service label and or enter additional service information if available optional Click Save Search for services Select a device Click Phone Services Click Find Change or end services Search for services Select one or more entries Click Delete Selected Change a service name AOM S
7. Adjust contrast 1 Choose EH gt Settings gt User Preferences gt Contrast 2 To make adjustments press the Volume button 3 Press Save or press Cancel Turn off the backlight Contact your system administrator to see if this optional feature is available to you This feature allows you to turn off the backlight for a pre determined time as set by your system administrator 56 OL 15791 01 Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories To access both features use the Directories button F EH gt Directories Using Call Logs Your phone maintains call logs Call logs contain records of your missed placed and received calls Then If you want to View your call logs Choose BB gt Directories gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records Display details for a single call record 1 Choose BBB gt Directories gt Missed Calls Placed Calls or Received Calls Highlight a call record Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Choose a EB gt Directories then press Clear Erase all call 1 Choose EB gt Directories gt Missed Calls Placed Calls or Received records in a
8. 4 Select your remote destination profile from the drop down list box Your remote destination profile contains the settings that apply to remote destinations that you create 5 Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone 6 Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone 7 Choose one of the following options in the Ring Schedule area All the time Choose this option if you do not want to impose day and time restrictions on ringing the remote destination As specified below Choose this option and select from the following items to set up a ring schedule based on day and time e Select a check box for each day of the week you want to allow calls to ring the remote destination e For each day select All Day or select the beginning and ending times from the drop down lists e Select the time zone from the drop down list box 8 Choose one of the following ringing options Always ring this destination Ring this destination only if the caller is in the allowed access list that you select Do not ring this destination if the caller is in the blocked access list that you select Note The ring schedule drop down list boxes include only the access lists that you have created 9 Click Save Cisco Unified IP Phone 7931G for Cisco Unified Communications Manage
9. For more information see Press i if unlit Or if A Using a Handset Headset is lit press Answer or A flashing and Speakerphone page 52 Answer with the speakerphone Press Answer or A flashing Using a Handset Headset and Speakerphone page 52 Switch from a connected Press Answer or if the call is ringing on Using Hold and Resume call to answer a new call a different line press A flashing page 30 Answer using call waiting Press Answer Using Hold and Resume page 30 28 OL 15791 01 If you want to Then Basic Call Handling For more information see Send a call to a voice message system Press 1Divert Sending a Call to a Voice Message System page 33 Auto connect calls Use AutoAnswer Using AutoAnswer with a Headset or Speakerphone page 54 Retrieve a parked call on another phone Use Call Park or Directed Call Park Storing and Retrieving Parked Calls page 43 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 42 Answer a priority call Hang up the current call and press Answer Prioritizing Critical Calls page 48 Answer a call on your mobile phone or other remote destination Tip Set up Mobile Connect and answer your phone When you enable Mobile Connect e Your desktop and remote destinations receive calls simult
10. Inc All rights reserved OL 15791 01
11. prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile if available e Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory OL 15791 01 Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment x Note You can locate Phone Guides and other documents listed in this table on the web http www cisco com en US products hw phones ps379 tsd_products_support_series_home html If you Then For more information Need more than one Ask your system administrator to Talk to your system administrator phone line configure one or more additional or phone support team directory numbers for you Need more speed dial First make sure that you are using all See Speed Dialing page 41 buttons of your currently available speed dial buttons If you need additional speed dial buttons try using Abbreviated Dialing or subscribing to the Fast Dial service Want
12. A a is illuminated Otherwise calls ring normally and you must manually answer them Use AutoAnswer with the speakerphone Tip Keep the handset in the cradle and headset mode inactive i unlit Otherwise calls ring normally and you must manually answer them AutoAnswer is disabled when the Do Not Disturb feature is active 54 OL 15791 01 Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone volume and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone per line 1 Choose EH gt Settings gt User Preferences gt Rings 2 Choose a phone line or the default ring setting 3 Choose a ring tone to play a sample of it 4 Press Select and Save to set the ring tone or press Cancel Press the Volume button while the handset is in the cradle and the Adjust the volume level for the phone ringer headset and speakerphone buttons are off The new ringer volume is saved automatically Change the way that the voice message light on your handset works 1 Log in to your Cisco Unified CM User Options web pages See Accessing Your User Options Web Pages page 64 2 Access your message indicator settings See Co
13. Add a new PAB entry Choose User Options gt Personal Address Book Click Add New Enter information for the entry Click Save Search for a PAB entry Choose User Options gt Personal Address Book Specify search information and click Find Edit a PAB entry Search for a PAB entry Click a name or nickname Edit the entry as needed and click Save Delete a PAB entry Search for a PAB entry Select one or more entries Click Delete Selected SS D ae P m e N P a Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 65 Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Assign a Fast Dial code to a PAB entry Then do this after you log in 1 Create a PAB entry See Using Your Personal Address Book on the Web page 65 Choose User Options gt Fast Dials Click Add New Use the Search Options area to find the appropriate PAB entry Click a phone number in the Search Results area Change the Fast Dial code if desired Click Save Assign a Fast Dial code Choose User Options gt Fast Dials to a phone number Click Add New without using a PAB entry Change the Fast Dial code if desired Enter a phone number Click Save Search for a Fast Dial entry Choose User Options gt Fast Dials Specify search information and click Find Edit a Fast Dial phone number Choose User Op
14. Device Configuration page displays 2 Ifyou have multiple devices assigned to you choose the appropriate device phone model Extension Mobility profile or Remote Destination profile from the Name drop down menu Note Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type Select a 1 After you have logged in to your User Options web pages choose User configuration Options to access User Settings Directory Personal Address Book Fast option after Dials and Mobility Settings logging in 2 To return to the Device Configuration page from another page choose User Options gt Device 64 OL 15791 01 Using the User Options Web Pages Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See Accessing Your User Options Web Pages page 64 Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB e Fast Dials e Cisco Unified Communications Manager Address Book Synchronizer L Note You can also access PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 60 Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages If you want to Then do this after you log in
15. a conference call with all parties including vou Press im again after dialing to complete the action EndCall Disconnects the first call and dials the second Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 59 Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book PAB and Fast Dials This section describes how to set up and use Personal Directory on your phone Alternately see Using Personal Directory on the Web page 65 Then If you want to Access Personal Directory for PAB and Fast Dial codes 1 Choose EB gt Directories gt Personal Directory exact name can vary Enter your Cisco Unified Communications Manager user ID and PIN then press Submit Search for a PAB entry Access Personal Directory then choose Personal Address Book Enter search criteria and press Submit You can choose Previous or Next to move through listings Highlight the PAB listing that you want and press Select Dial from PAB entry Search for a listing Highlight the listing and press Select Press Dial You may need to press the more softkey to see Dial Enter the participant s phone number Highlight the number that you want to dial and press OK Press OK again
16. active call is being monitored or recorded you cannot receive or place intercom calls e You cannot place an intercom call on hold L A Note If you log into your desk phone every day using your Extension Mobility profile make sure that your system administrator configures your Extension Mobility profile to include the intercom feature Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 39 If you want to Then Place an intercom call to a preconfigured target intercom number Press a intercom target line and after you hear the intercom alert tone begin speaking Place an intercom call to a non preconfigured target intercom number Press E Enter the intercom target number or press a speed dial number for your target After you hear the intercom alert tone begin speaking Receive an intercom call When you hear the intercom alert tone handle the call in one of these ways e Listen to the message in one way audio e Speak to the caller by pressing A active intercom line e Press EndCall with the intercom call in focus 40 OL 15791 01 Advanced Call Handling Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs and work environment Speed Dialing Speed dialing allows you to enter an index number press a button or select a
17. cannot use e to redirect a call on hold Press Resume to remove the call from hold before transferring it Sending a Call to a Voice Message System You can use iDivert to send an active ringing or on hold call to your voice message system Depending on the type of call and your phone configuration you can also use iDivert to send the call to another party s voice message system e Ifthe call was originally sent to someone else s phone iDivert allows you to redirect the call either to your own voice message system or to the original called party s voice message system Your system administrator must make this option available to you e If the call was sent to you directly not transferred or forwarded to you or if your phone does not support the option described above using iDivert redirects the call to your voice message system If you want to Then Send an active ringing or on hold call Press iDivert One of two things occurs EO VON ee aes ot e The call is transferred to your voice message system e Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party Choose an option to redirect the call Tip If your phone displays a menu that disappears before you make your selection you can press iDivert again to re display the menu You can also ask your system administrator to configure a longer time out value Forwarding C
18. e A window opens on your phone screen prompting you to select the call s that you want to join Highlight the call s and press Select then press Join to complete the action Note If your phone does not support Join for calls on multiple lines transfer the calls to a single line before using Join See a list of participants or Press ConfList or Conference List You may need to press the more remove participants softkey first See Viewing or Removing Conference Participants page 38 Tips e If you frequently join more than two parties into a single conference you might find it useful to first select the calls that you want to join then press Join to complete the action e When Join completes caller ID changes to Conference Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 37 Using Meet Me Meet Me conferencing allows you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to get a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conf
19. guide Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 9 http www cisco com en US products hw phones ps379 tsd_products_support_series_home html You can access the Cisco website at this URL http www cisco com International Cisco websites can be accessed from this URL http www cisco com public countries languages shtml Xou can access the most current Licensing Information at this URL http www cisco com en US docs voice ip comm cuipph all models openssl license 7900 ssllic htm l Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not function until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices such as headsets that are shielded against u
20. list of participants or Press ConfList or Conference List You may need to press the more remove participants softkey first See Viewing or Removing Conference Participants page 38 Tips e If you frequently join more than two parties into a single conference you might find it useful to first select the calls that you want to join then press Join to complete the action e When Join completes caller ID changes to Conference 36 OL 15791 01 Basic Call Handling Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant If you want to Then Create a conference by joining 1 From an active call press Join You may need to press the more together existing calls softkey to see Join 2 Press the green flashing line button A for the call s that vou want to include in the conference One of the following occurs e The calls are joined e A window opens on your phone screen prompting you to select the call s that you want to join Highlight the call s and press Select then press Join to complete the action Create a conference by joining 1 From an active call press Join You may need to press the more together existing calls that are softkey to see Join on multiple phone lines 2 Press the green flashing line button A for the call s that vou want to include in the conference One of the following occurs e The calls are joined
21. of time The reverting call remains on hold until you resume it or until Hold Reversion times out Your phone indicates the presence of a reverting call by e Alerting you at intervals with a single ring or flash or beep depending on your phone line setting e Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen e Displaying the animated Hold Reversion icon 4 Gg next to the caller ID for the held call e Displaying a line button A tlashing depending on the line state If vou want to Then Put a call on hold 1 Make sure the appropriate call is highlighted 2 Press gt Remove a call from e Press A flashing A flashing or A flashing for the held call or hold on the current line l e Make sure the appropriate call is highlighted and do one of the following Press Resume Press Q i Tips e Engaging the Hold feature typically generates music or a beeping tone 30 OL 15791 01 Basic Call Handling e If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your system administrator can change this focus priority setting e If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones that share the line e Your system administrator determines the duration between Hold Reversion
22. page 10 for more information Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 13 L Note In some cases hum may be reduced or eliminated by using a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones See manufacturer s sites for details For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature got to the following URL http www cisco com pcgi bin ctdp Search pl 1 Choose IP Communications from the Enter Solution drop down list box The Select a Solution Category drop down list box displays 2 Choose IP Phone Headsets to see a list of Technology Development Program partners If you want to search for
23. phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials L Note e To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages See Accessing Your User Options Web Pages page 64 e To set up Fast Dials you must access the Personal Directory feature See Using Personal Directory on Your Phone page 60 e Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial 1 Set up speed dial buttons See Setting Up Speed Dials on the Web page 68 buttons 2 To place a call press i Note If your phone supports the Busy Lamp Field BLF speed dial feature you can see if the speed dial number is busv before dialing See Using BLF to Determine a Line State page 46 ma Use Abbreviated Set up Abbreviated Dialing codes See Setting Up Speed Dials on the Web Dial page 68 2 Toplacea call enter the Abbreviated Dialing code and press AbbrDial Use Fast Dial EZ Create a Personal Address Book entrv and assign a Fast Dials code See Using Personal Directorv on the Web page 65 2 Toplaceacall access the Fast Dial service on vour phone See Using Personal Directorv on the Web page 65 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 41 Picking Up a Redirected Call on Your Ph
24. sensitivity even when using a wideband headset To learn more about your headset refer to the headset documentation or ask your system administrator for assistance Using a Speakerphone Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode assuming that the handset is in its cradle and headset is not lit If you want to Then Toggle speakerphone mode on Press or off Switch to a handset Lift the handset without pushing any buttons Adjust the volume level for a Press the Volume button during a call or after invoking a dial tone call Press Save to preserve the volume level for future calls Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 53 Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled your phone answers incoming calls automatically after a few rings Your system administrator configures AutoAnswer to use either the speakerphone or a headset You might use AutoAnswer if you receive a high volume of incoming calls If you Then Use AutoAnswer with a headset Keep headset mode active in other words keep A d illuminated even when you are not on a call To keep headset mode active do the following e Press EndCall to hang up e Press New Call or Dial to place new calls If your phone is set up to use AutoAnswer in headset mode calls are automatically answered only if
25. to allow your mobile phone to ring simultaneously with your desktop phone Smart Client Installed Select to indicate that the remote destination you are setting up is a smartphone 6 Click Save Add a new remote 1 destination 2 3 4 5 76 OL 15791 01 Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser Your system administrator must configure this feature for you Then If you want to Use WebDialer with vour User Options directorv 1 Log into vour User Options web pages See Accessing Xour User Options Web Pages page 64 Choose User Options gt Directory and search for a coworker Click the number that you want to dial If this is your first time using WebDialer set up preferences and click Submit See the last row in this table for details If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Use WebDialer with 1 Log into a WebDialer enabled corporate directory and search for another online coworkers corporate directory Click the number that you want to dial not your User Options directory When prompted enter your user ID and password 4 If this is your first time us
26. to dial the number Delete a PAB entry Edit a PAB entry 60 a Ye S SS P P FP eS YS e A M mE mT Search for a listing Highlight the listing and press Select Press Delete Choose OK to confirm the deletion Search for a listing Highlight the listing and press Edit to modify a name or email address If necessary choose Phones to modify a phone number Press Update OL 15791 01 If you want to Using Call Logs and Directories Then Add a new PAB entry 1 Access Personal Directory then choose Personal Address Book 2 Access the Search page by choosing Submit You do not need to input search information first 3 Press New 4 Use your phone keypad to enter a name and email information 5 Choose Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such as a 9 or 1 6 Choose Submit to add the entry to the database Assign a Fast Dial 1 Search for a PAB entry code toa PAB entry 9 Highlight the listing and press Select 3 Press Fast Dial 4 Highlight the number that you want to dial and press Select 5 Highlight the Fast Dial code that you want to assign to the number and press Select Add a new Fast Dial 1 Choose EB gt Directories gt Personal Directory gt Personal Fast code not using a PAB Dials entry 2 Press Fast Dial 3 Highlight a Fast Dial code that is unassigned and press Select 4 Press Assign 5 Enter a phone n
27. to use one Request a shared line This allows you See Using a Shared Line page 44 extension for several to use one extension for your desk phones phone and lab phone for example Share phones or office Consider using Ask your system administrator space with coworkers eal Paleo tone aad we exe about these features and see calls without using the transfer e Advanced Call Handling feature page 41 e Call Pickup to answer calls ringing Using a Shared Line page 44 on another phone e Using Cisco Extension e A shared line to view coworkers Mobility page 49 calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 79 If you Then For more information Answer calls frequently or handle calls on someone s behalf Ask your system administrator to set up the AutoAnswer feature for your phone See Using AutoAnswer with a Headset or Speakerphone page 54 Need to make video calls Consider using Cisco Unified Video Advantage which enables you to make video calls using your Cisco Unified IP Phone your personal computer and an external video camera Contact your system administrator for additional assistance and see the Cisco Unified VT Advantage Quick Start Guide and User Guide Determine the state of a phone line associated with a speed di
28. top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using TAPS Tool for Auto Registered Phones Support TAPS might be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start Headset Support Although Cisco Systems performs limited internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones and two way radios some audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See Using External Devices
29. L Pickup Headset in use Ringing call or a BLF monitored line is ringing BLF Call on hold Hold Reversion B A Remote in use D DAS Video Button Icons Redial Authenticated call Encrypted call Transfer Idle intercom line Hold One way intercom call GA kA m p g H Two way intercom call Feature Access Navigation and Select Application menu MeetMe Host a Meet Me conference call more Display additional softkeys NewCall Make a new call OPickUp Answer a call that is ringing in an associated group Park Store a call using Call Park PickUp Answer a call that is ringing on another phone in your group Redial Redial the most recently dialed number Remove Remove a conference participant Resume Resume a call on hold RmLstC Drop the last party added to a conference call Save Save the chosen settings Search Search for a directory listing Select Select a menu item or call Transfer Transfer a call Update Refresh content VidMode Choose a video display mode lt lt Delete entered characters gt gt Move through entered characters Settings menu Speaker Directories menu Messages menu Services menu Headset button 2 BE oe tib Conference button Ifi jin Other call features H Mobilitv i Feature enabled Mute Conten
30. O SS Pe Search for services Click on the service name Change the information and click Save Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 69 If you want to Then do this after you log in Add a service to an available programmable phone button w 1 Choose User Options gt Device 2 Choose a phone from the Name drop down menu 3 Click Service URL Note If you do not see this option ask your system administrator to configure a service URL button for your phone 4 Choose a service from the Button Service drop down list 5 If you want to rename the service edit the label fields Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 6 Click Save 7 Click Reset to reset your phone necessary to see the new button label on your phone Access a service on your phone 70 Use the line key buttons to select the Services Messages and Directories menus P EH gt Services EH gt Messages EH gt Directories Note The services available for your phone depend on the phone system configuration and the services you subscribed to Ask your phone system administrator for more information Note If only one service is configured the service opens by default If more than one service is configured select an option fromthe menu on the screen OL 15791 01 Using the User Options Web Pages Contro
31. a particular Technology Development Program partner enter the partner s name in the Enter Company Name box 14 OL 15791 01 An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full feature telephone that provide voice communication over the same data network that your personal computer uses allowing you to place and receive phone calls put calls on hold transfer calls make conference calls and so on The Cisco Unified IP Phone 7931G is designed to meet the communication needs with moderate telephone traffic and specific call requirements It provides you with dedicated hold redial and transfer keys to facilitate call handling In addition to basic call handling features your Cisco Unified IP Phone provides enhanced productivity features that extend your call handling capabilities e Access to network data XML applications and web based services e Online customizing of phone features and services from your Cisco Unified CM User Options web pages e A comprehensive online help system that displays information on the phone screen Understanding Buttons and Hardware You can use the graphic below to identify buttons and hardware on your phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 15 16 7 ae Eefje Peggy Conrad MNO 9 wxvz 170607 OL 15791 01 Item Description An Overview of Vour Phone For more information see
32. ack to receive 1 Press CallBack while listening tothe Your system notification when a busy or busy tone or ring sound administrator ringing extension is available 9 Hang up Your phone alerts you when the line is free 3 Place the call again See if a line associated with a speed dial is busy before placing a call to that line Look for Busy Line Feature indicators Using BLF to Determine a Line State page 46 Make a priority precedence call Enter the MLPP access number then enter a phone number Prioritizing Critical Calls page 48 Dial from a Personal Address Book PAB entry 26 1 2 Press fH gt Directories gt Personal Directory to log in Choose Personal Address Book and search for a listing Using Personal Directory on Your Phone page 60 OL 15791 01 If you want to Then Basic Call Handling For more information see Place a call using a billing or tracking code 1 2 Dial a number After the tone enter a client matter code CMC or a forced authorization code FAC Your system administrator Place a call using your Extension Mobility profile Log in to the Extension Mobility service on a phone Using Cisco Extension Mobility page 49 Make a call from a mobile phone using Mobile Voice Access 1 Obtain your Mobile Voice Access number and End user PIN from your system administrator Dial your assigned Mo
33. al button on your phone Ask your administrator to set up the Busy Lamp Field BLF feature for your phone See Using BLF to Determine a Line State page 46 Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone 80 Ask your system administrator about the Cisco Extension Mobility Service See Using Cisco Extension Mobility page 49 OL 15791 01 Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply e You must log into the Extension Mobility service e You must enter a client matter code CMC or forced authorization code FAC after dialing a number e Your phone has time of day restrictions that prevent you from using some features during certain hours of the day Settings is unavailable in the Application menu Your system administrator might have disabled Settings on your phone The softkey that you want to use does not appear One or more of the following factors might apply e You must press more to reveal additional softkeys e You must change the line state for e
34. alerts Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute with the handset speakerphone or a headset If you want to Then Toggle microphone on Press 3 Toggle microphone otf Press O Switching Between Multiple Calls You can switch between multiple calls on multiple lines If you want to Then Switch to a held call on Press A flashing for the line that vou are switching to another line Switch from a Press A flashing Anv active call is placed on hold and the selected call connected call to is resumed answer a ringing call Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 31 Switching an In Progress Call to Another Phone You can switch in progress calls between the desktop phone and your mobile phone or other remote destination If you want to Then Switch an in progress 1 Press the Mobility softkey and select Send call to mobile call on your desktop 2 Answer the in progress call on your mobile phone phone to a mobile l phone The desktop phone line button turns red and handset icons and the calling party number appear on the phone display You cannot use same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls L I Switch an in progress call from a mobile phone to your desktop 9 phone Tra
35. alls 46 services subscribing to 69 shared lines and remote in use icon 44 description of 44 softkey buttons description of 18 speakerphone answering calls with 28 hanging up with 30 placing calls with 25 using 52 speed dial configuring 41 68 description of 41 labels 68 using 26 using BLF with 41 status data locating 81 subscriptions for phone services 69 suspicious calls tracing 48 switching calls 31 T TABSynch 67 transferring options for 32 troubleshooting general 81 OL 15791 01 see also QRT U User Options web pages accessing 64 configuring features and services with 65 subscribing to phone services with 69 V voice message indicator changing setting for 71 description of 63 voice message service 63 volume for handset headset or speakerphone 52 for phone ringer 55 W web based services configuring 64 see also User Options web pages WebDialer 77 whisper 20 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 89 90 OL 15791 01 hla Java Mirai Americas Headquarters Asia Pacific Headquarters Europe Headquarters e f J a J Cisco Svstems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV San Jose CA Singapore Amsterdam The Netherlands CISCO Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices CCDE CCENT Cisco Eos Cisco Lu
36. alls to Another Number You can use the call forwarding features to redirect incoming calls from your phone to another number Your system administrator might allow you to choose from two types of call forwarding features e Unconditional call forwarding Call Forward All Applies to all calls that you receive Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 33 e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages conditional call forwarding features are accessible only from your User Options web pages Your system administrator determines which call forwarding features are available to you If you want to Then Set up Call Forward All on Press CFwdALL and enter a target phone number your primary line Note Your phone might have additional line keys assigned to the same directory number as your primary line If so and you want all calls to that directory number forwarded you need to set call forwarding for each of these lines Cancel Call Forward All on Press CFwdALL your primary line Verify that Call Forward Allis Look for enabled on your primary line The call forward icon next to the primary phone number AE which is always on line key 1 e The call forward tar
37. an support these types of calls e Authenticated call The identities of all phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Cisco IP network Encrypted calls are also authenticated 46 OL 15791 01 Advanced Call Handling e Protected call The phone is receiving and transmitting encrypted audio your conversation with another phone A protected call provides a similar level of security as an encrypted call but adds additional security If the call is protected at both ends a security tone plays at the beginning of the conversation Some features such as conference calling shared lines Extension Mobility and join across lines are not available when protected calling is configured Protected calls are not authenticated e Non secure call At least one of the participating phones or the connection does not support these security features or the phones cannot be verified If you want to Then Check the security level of a call or Look for a security icon in the top right corner of the call conference activity area next to the call duration timer re Authenticated call or conference Encrypted call or conference E Non secure call or conference Verify that the phone on the other Look for the encrypted lock icon and listen for a security tone end of the connection is also secure lat the beginning of the
38. and then use the same number to retrieve the call e Directed Call Park Use the e button to direct the call to an available directed call park number that vou dial or speed dial To retrieve the call from a directed call park number dial the park retrieval prefix then dial or speed dial the same directed call park number Xou can use a Directed Call Park button to speed dial the directed call park number and to monitor whether a directed call park number is occupied or available If you want to Then Store an active call 1 During a call press Park You may need to press the more softkey to using Call Park see Park 2 Note the call park number displayed on your phone screen 3 Hang up Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an active call at a directed call park number 1 During a call press 2 Press Directed Call Park A a to speed dial the directed call park number A Directed Call Park flashing indicates the directed call park number is not available 3 Press Transfer again to finish storing the call Retrieve a parked call from a directed call park number Tips From any Cisco Unified IP Phone in your network enter the park retrieval prefix and dial the directed call park number Or after entering the park retrieval prefix press the A flashing to connect to the call
39. aneously e When you answer the call on your desktop phone the remote destinations stop ringing are disconnected and display a missed call message e When you answer the call on one remote destination the other remote destinations stop ringing are disconnected and a missed call message is shown on the other remote destinations Managing Business Calls Using a Single Phone Number page 50 If parties on a call hear a beep tone the call might be monitored or recorded Ask your system administrator for more information Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 29 Ending a Call To end a call simply hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while using a headset Press a i Or to keep headset mode active press EndCall Hang up while using the speakerphone Press Q or EndCall Using Hold and Resume You can hold and resume calls When you put a call on hold the Hold icon gg appears next to the line display on the phone screen and the corresponding line button flashes green O If another user put a shared line on hold its associated line button displays Q flashing You and anyone else sharing that line can resume the call If the Hold Reversion feature is enabled for your phone a call that you put on hold reverts back to ringing after a certain period
40. bile Voice access number Enter your mobile phone number if requested and PIN Press 1 to make a call to an enterprise IP phone Dial a desktop phone number other than your desktop phone number Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 Managing Business Calls Using a Single Phone Number page 50 21 For more information If you want to Then see Place a call using Fast Dial Note Before using this option your Configuring Fast Dials on system administrator must the Web page 66 1 Press the Fast Dial line button 2 Scroll to or press the index number to find the entry 3 Press Dial configure this feature and assign a service URL to the line button Contact your system administrator for more information Using Your Personal Address Book on the Web page 65 Place a call using your PAB Note Answering a Call You can answer a call by lifting the handset or you can use other options if they are available on your phone If you want to Answer with a headset Then 1 Press the PAB line button 2 Access the contact and select the number 3 Press Dial Before using this option your Configuring Fast Dials on system administrator must the Web page 66 configure this feature and assign a service URL to the line button Contact your system administrator for more information Using Your Personal Address Book on the Web page 65
41. call When encrypted calling is configured on your phone the lock icon is displayed However the conversation is protected only when the security tone plays at the beginning of a call indicating that the call is protected on both ends of the call If your call is connected to a non protected phone the secure tone is not played Determine if secure calls can be Contact your system administrator made in your company L Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 47 Tracing Suspicious Calls If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Notify your system Press MCID administrator about a E Your phone plays a tone and displays the message MCID suspicious or harassing call successful Prioritizing Critical Calls In some specialized environments such as military or government offices you might need to make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multile
42. cessing Voice Messages Accessing Voice Messages To access voice messages use the Messages button EH gt Messages mS Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize your voice message service Press al E F EH gt Messages and follow the voice instructions If a menu appears on your phone screen choose an appropriate menu item Check for your new voice messages Look for e A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 55 e A message waiting icon E and text message on your phone screen Note The red light and message waiting icon display only when you have a message on your primary line even if you receive voice messages on other lines Listen for e A stutter tone from your handset headset or speakerphone when you place a call Note The stutter tone is line specific You hear it only when using the line with the waiting message Listen to your voice messages or access the voice messages menu Send a call to a voice message system Press F EH gt Messages Depending on your voice message service doing so either auto dials the message service or provides a menu on your phone s
43. cipant Verify that a conference call is secure Verify that a participant is calling from a secure phone Look for the BA or amp icon after Conference on the phone screen Look for the KA or 4 icon beside the participant s name on the phone screen Add more participants See Using Conference page 36 Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto answers the call in speakerphone mode with mute activated The one way intercom call allows you to deliver a short message to the recipient If the recipient s handset or headset is in use the audio is sent to the device in use Any current call activity that your recipient is engaged in continues simultaneously The target destination receives an intercom alert tone and can then choose to e Listen to the caller with your microphone muted you can hear the caller but the caller cannot hear you e End the intercom call by pressing the EndCall softkey with the intercom call in focus Do this if you do not want to hear the message e Talk to the caller by pressing the active intercom button and using either the handset headset or speaker The intercom call becomes a two way connection so that you can converse with the caller When using the intercom feature be aware of the following e From an intercom line you can only dial other intercom lines e You can use only one intercom line at a time e When your
44. creen Press iDivert For more information see Sending a Call to a Voice Message System page 33 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 63 Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your Cisco Unified CM User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up speed dial buttons from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in and select a phone device If you want to Then do this Log in to your User Options web pages 1 Obtain a User Options URL user ID and default password from your system administrator Open a web browser on your computer enter the URL and log on If prompted to accept security settings click Yes or Install Certificate The Cisco Unified Communications Manager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after After you have logged in to your User Options web pages choose User logging in Options gt Device The
45. ctfoctdus CISCO Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 7 0 SCCP and SIP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Common Phone Tasks Press rx EH Bi View online help on phone fat Press and enter a number Place a call Redial a number Press GS Use a headset Press F i Mute your phone Press 3 l Hold a call Press Resume a call Press A flashing Transfer a call to Press e new number Place an intercom Press E call Speed dial a Press E number Initiate a Press ii ye conference call Afeafe CISCO Cisco Cisco Systems the Cisco logo and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0705R 2008 Cisco Systems Inc All rights reserved OL 15791 01 CISCO Quick REFERENCE c Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 7 0 SCCP and SIP Softkey Definitions Pho
46. cts that you can access on your phone Your system administrator sets up and maintains your Corporate Directory e Personal Directorv lf available personal contacts and associated speed dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages Personal Directory is comprised of Personal Address Book PAB and Fast Dials PAB isa directory of your personal contacts Fast Dials allows you to assign codes to PAB entries for quick dialing Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate directory while not on another call 1 Choose EH gt Directories gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search To dial press the listing or scroll to the listing and go off hook Dial from a corporate directory while on another call ma Choose gt Directories gt Corporate Directory exact name can vary User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial 4 Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press e again after dialing to complete the action Conference Creates
47. d CM User Options web pages take effect immediately if you are logged in to EM on the phone otherwise changes take effect the next time you log in e Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM otherwise changes take effect after you log out e Local settings controlled by the phone are not maintained in your EM profile Managing Business Calls Using a Single Phone Number With Mobile Connect and Mobile Voice Access installed you can use your mobile phone to handle calls associated with your desktop phone number If you want to Then Configure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations See Using Cisco WebDialer page 77 Answer a call using your See Answering a Call page 28 mobile phone Switch an in progress call See Switching an In Progress Call to Another Phone page 32 between your desk phone and mobile phone Put a call that has been 1 Press the Enterprise Hold exact softkey name can vary softkey picked up on your mobile h bo The other party is placed on hold phone on ho 2 On your mobile phone press the Resume name may vary softkey on the mobile phone See Switching an In Progress Call to Another Phone page 32 Connect to Mobile Voice 1 From any phone dial
48. dling Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone If you want to Then For more information see Place a call using the handset Pick up the handset and enter a number Using a Handset Headset and Speakerphone page 52 Place a call using the speakerphone Press lt q and enter a number Using a Handset Headset and Speakerphone page 52 Place a call using a headset Press qg and enter a number Tvpicallv button 23 is assigned to the headset Using a Handset Headset and Speakerphone page 52 Redial a number Press to dial the last number Placing a Call Basic Options page 25 Dial from a call log Tips 1 2 Press fA gt Directories Choose Missed Calls Received Calls or Placed Calls Press Dial Using Call Logs page 57 e You can dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset pressing Dial or pressing i or Q e When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number dis
49. e a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The remote in use icon w appears when another phone that shares your line has a connected call You can place A and receive calls as usual on the shared line even when the remote in use icon appears 44 OL 15791 01 Advanced Call Handling Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See Privacy page 45 for exceptions If you are sharing a line with co workers using a different model Cisco Unified IP Phone they might be able to add or barge themselves to your active call on the shared line Your phone does not typically support this feature If you need it contact your system administrator for assistance Otherwise enable privacy to prevent co workers from joining your calls Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing so also prevents others who share the line from viewing or barging your calls Working with Shared Lines You can view information about calls on your shared lines retrieve a call on a shared line placed on hold by a co worker and prevent others from barging calls
50. erence Dial the Meet Me conference number provided by the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case try your call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Tip If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized For more information see Making and Receiving Secure Calls page 46 Viewing or Removing Conference Participants During a standard ad hoc conference you can view a list of participants and remove participants View a list of conference Press ConfList or Conference List participants Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of While viewing the conference list press Update conference participants See who initiated the While viewing the conference list locate the participant listed at the conference bottom of the list with an asterisk next to the name Remove any conference While viewing the conference list highlight the participant s name participant and press Remove 38 OL 15791 01 Drop the last participant added to the conference Basic Call Handling While viewing the conference list press RMLstC or Remove Last Parti
51. get number in the status line Set up or cancel call 1 Login to your User Options web pages See Accessing Your forwarding remotely or for a User Options Web Pages page 64 non primary line 2 Access your call forwarding settings See Controlling Line Settings on the Web page 71 Note When call forwarding is enabled for any line other than the primary line your phone does not provide you with confirmation that calls are being forwarded Instead you must confirm your settings in the User Options web pages Tips e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company e Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual e Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you With override enabled a call placed from the target phone to your phone is not forwarded but rings through 34 OL 15791 01 Basic Call Handling e Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding lo
52. ght share the same directory number and others might have unique directory numbers To see your phone lines use the Navigation button to scroll through the list of programmable button display see Understanding Phone Screen Features page 21 Buttons configured as lines display their assigned directory number and associated button number For example if you have directory number 3105 assigned to button 1 the line appears as 3105 01 on the phone screen Each line also has an associated icon to help you identify its purpose see Understanding Line and Call Icons page 20 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 19 e Calls Each line can support a single call If multiple lines share a directory number each line can still support one call each Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state and feature accessibility on each line Icon Line or call state Description Call State On hook line No call activity on this line i Off hook line You are dialing a number or an outgoing call is ringing E Connected call You are connected to the other party Call Forwarding Call forwarding is enabled on this line enabled a me a gt Ringing call A call is ringing on one of your lines or a BLF monitored line is ringing BLF Pickup See Using BLF to Determine a Line State page 46 mi Call on hold Xou ha
53. h a list or Use the Navigation button menu Select a menu item Use the Navigation button to scroll and highlight a menu item then press or Select Xou can also press the number on the kevpad that corresponds to the number for the menu item Go back one level in a menu Press Exit If vou press Exit from the top level of a menu the menu will close Close a menu and return to Press Exit one or more times until the menu closes the Applications menu Exit the Applications menu Press 8 or Exit Tip Some Application menu items Settings Directories Services Messages can also be assigned to their own button Use the Navigation button to scroll through the Overview and refer to Understanding Line and Call Icons page 20 to identify these lines Accessing the Help System on Your Phone Your phone provides a comprehensive online help system To view the phone help press d gt EA gt Help Typically the Application menu is assigned to d button 24 located at the top of the left column Understanding Feature Availability Depending on your phone system configuration features included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system administrator for information about feature operation or availability You can access features using softkeys or pressing a line key You can configure some of these features but your system administrator con
54. ial buttons phone service buttons call ia buttons or local indicators feature bina Icons and text descriptions indicate how these buttons are configured For an icon reference see Understanding Line and Call Icons page 20 4 Sottkev labels Each displays a softkey function 5 Status line Displays audio mode icons status information and prompts This is what your phone screen might look like when connected to a call This view is called Details i tonnected Hold Overview 182032 EndCall Transfer more Displays line number and icon state for all lines 22 Details View Displays details about the assigned call and local features for the selected line key In this example information about the connected call displays such as directory number time connected and call status display Use the Navigation button to scroll and view details about other lines Call and local features display label names and icons in their Details view see Understanding Line and Call Icons page 20 OL 15791 01 An Overview of Your Phone Accessing the Application Menu Use the Applications menu to access local phone features If you want to Then Access the Application Press gt EH to display a list of Applications Messages menu Directory Settings Services and Help Typically the Application menu is assigned to f button 24 located at the top of the left column Seroll throug
55. ing WebDialer set up preferences and click Submit See the last row in this table for details 5 If the Make Call page appears click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 77 If you want to Then Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Set up view or change WebDialer preferences 78 Access the Preferences page The Preferences page appears the first time that you use WebDialer after you click the number that you want to dial To return to Preferences in the future click the preferences icon from the Make Call or Hang Up page The Preferences page contains the following options e Preferred language Determines the language used for WebDialer settings and prompts e Use permanent device Identifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone choose Press EH gt Settings gt Network Configuration gt Host Name e Use Extension Mobilitv If selected
56. label Allows you to identify each button with line or feature Understanding Line information and Call Icons page 20 3 Softkev Each activates a softkey option displayed on your Understanding Phone buttons phone screen Screen Features page 21 4 Hold button Places calls on hold Using Hold and p Resume page 30 5 Transfer Connects a call to another number Transferring Calls button page 32 6 Redial button Connects to the last dialed number Placing a Call Basic Options page 25 7 Keypad Allows you to dial phone numbers enter letters and Basic Call Handling choose menu items page 25 8 Mute button Toggles the microphone on or off When the Using Mute page 31 microphone is muted the button is lit 9 Volume Controls the handset headset and speakerphone Using a Handset button volume off hook and the ringer volume on hook Headset and Speakerphone page 52 10 Speaker Toggles the speakerphone on or off When the Using a Handset button speakerphone is on the button is lit Headset and Speakerphone page 52 11 Handset Functions like a traditional handset Using a Handset Headset and Speakerphone page 52 12 Handset Indicates an incoming call or new voice message Accessing Voice indicator light Flashes for an incoming call and remains on when Messages page 63 there is a message waiting 13 Phone screen Displays information such as line call status phone Understanding Phone 18 number and soft key tabs
57. lling User Settings on the Web User settings include your password PIN and language locale settings If you want to Then do this after you log in Change your password 1 Choose User Options gt User Settings 2 In the Browser Password area enter information 3 Click Save Change vour PIN 1 Choose User Options gt User Settings 2 In the Phone PIN area enter information 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your User Options web pages 2 In the User Locale area choose an item from the Locale drop down list 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your phone screen 2 Choose an item from the User Locale drop down list 3 Click Save Tip Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding voice message indicators ring patterns and line labels You can set up other line settings directly on your phone e Set up call forwarding for your primary phone line see Forwardi
58. make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e Multilevel Precedence and Preemption MLPP overrides the Do Not Disturb DND feature e If you enter an invalid MLPP access number a verbal announcement will alert you of the error e An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you If you want to Then Log in to EM 1 Choose eH gt Services gt EM Service name can vary 2 Enter your user ID and PIN provided by your system administrator 3 If prompted select a device profile Log out of EM 1 Choose BEH gt Services gt EM Service name can vary 2 When prompted to log out press Yes Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 49 Tips e EM automatically logs you out after a certain amount of time Your system administrator establishes this time limit e Changes that you make to your EM profile from your Cisco Unifie
59. mber of calls supported on 19 ring patterns for 71 ring tones for 55 shared 44 switching between 31 text label for 71 voice message indicator setting for 71 logging out of hunt groups 44 Malicious Call Identification 48 MCID 48 Meet Me conferences 38 messages indicator for 55 63 listening to 63 missed calls records of 57 MLPP using 48 mobile connect enabling 75 multiparty calls identifying in call logs 58 viewing details of 58 multiple calls handling 31 mute using 31 network configuration data locating 81 O on hook dialing 25 P PAB using from web page 65 using on phone 60 password changing 71 Personal Address Book see PAB Personal Directorv using from web page 65 using on phone 60 phone lines Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 87 description of 19 phone screen adjusting contrast 56 changing language 56 illumination setting 56 phone services configuring see also User Options web pages PIN changing 71 placed calls records of 57 placing calls options for 25 26 pre dial 25 prioritizing calls 48 privacy and shared lines 44 received calls records of 57 redial 25 remote destination creating 75 ring schedule 75 remote in use icon for shared lines 44 ring patterns changing 71 ring schedule for remote destinations 75 ring tones changing 55 ringer customizing 55 volume for 55 88 S secure calls 46 secure conferences 38 security for c
60. min Cisco Nexus Cisco StadiumVision the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn is a service mark and Access Registrar Aironet AsyncOS Bringing the Meeting To You Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP CCVP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Collaboration Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectrum Expert StackWise The Fastest Way to Increase Your Internet Quotient TransPath WebEx and the WebEx logo are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0805R The Java logo is a trademark or registered trademark of Sun Microsystems Inc in the U S or other countries 2008 Cisco Systems
61. munications Manager 6 0 85 Cisco Unified Communications Manager Address Book Synchronizer 67 Cisco Unified IP Phone troubleshooting 81 web based services for 64 Cisco Unified Video Advantage 80 Cisco WebDialer 77 Client Matter Code see CMC CMC 27 81 conference calls Meet Me 38 removing participants from 38 security level for 38 viewing participants for 38 connected 20 corporate directory using from web page 77 using on phone 57 59 D Details softkey viewing multiparty calls with 58 device configuration page 64 dialing options for 25 26 directory corporate 59 personal 59 60 using from web page 77 using on phone 59 DND 35 Do Not Disturb 35 86 EM 49 encrypted calls 46 ending a call options for 30 Extension Mobility 49 F FAC 27 81 Fast Dials configuring from web page 66 using on phone 60 Forced Authorization Code see FAC forwarding calls options for 33 G group call pickup 42 handset using 52 hanging up options for 30 headset answering calls with 28 hanging up with 30 placing calls with 25 using 52 headset performance general 13 hold and switching calls 31 and transferring 32 OL 15791 01 Hunt groups logging out 44 icons for call states 20 for lines 20 idle 20 intercom line 20 40 international call logging 26 58 62 L language locale settings 71 lines and call forwarding 33 71 and call states 20 and using BLF 46 description of 19 icons for 20 nu
62. n access list 74 9 1 2 3 4 5 6 7 Choose User Options gt Mobility Settings gt Access Lists Click Add New Enter a name to identify the access list and a description optional Choose whether the access list will allow or block specified calls Click Save Click Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask drop down list box enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 4085551239 Matches any number of digits For example 408 matches any number starts with 408 Used as a single digit for exact match To add this member to the access list click Save 10 To save the access list click Save OL 15791 01 Using the User Options Web Pages If you want to Then do this after you log in Add a new remote 1 Choose User Options gt Mobility Settings gt Remote Destinations destination 2 Click Add New Enter the following information Name Enter a name for the mobile or other phone Destination Number Enter your mobile phone number
63. ne See Using a Handset Headset and Speakerphone page 52 ii Conference button Conference is assigned to this line key See Making Conference Calls page 36 j Other Calling feature A call feature is assigned to this line key Refer to the text description next to this icon to verify the feature H Mobility Mobility access is assigned to this line key See Managing Business Calls Using a Single Phone Number page 50 Feature enabled A call feature assigned to this line kev is enabled Refer to the text description next to this icon to verifv the feature Speed dial or BLF A speed dial button is assigned to this line key See Speed speed dial button Dialing page 41 Setting Up Phone Services on the Web page 69 and Using BLF to Determine a Line State page 46 Tip To help you remember the line key assignments your system administrator might provide you with a pre printed paper label If not remove the blank one and make your own labels Understanding Phone Screen Features This is what your phone screen might look like when idle This view is called Overview Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 21 182016 1 Date and time Displays the current date and time display 2 Primary phone Displays the phone number directory number for your primary phone line line 3 Programmable Programmable buttons can serve as phone line buttons intercom line button buttons speed d
64. ne Screen Icons Button Icons Common Phone Tasks Softkey Definitions AbbrDial Dial using a speed dial index number Answer Answer a call Back Return to the previous Help topic CallBack Receive notification when a busy extension becomes available Cancel Cancel an action or exit a screen without applying changes Clear Delete records or settings Close Close the current window Confrn Create a conference call ConfList View conference participants Delete Remove characters to the right of the cursor when using EditDial Details Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number iDivert Divert or redirect a call to a voice message system DND Turn on off Do Not Disturb EditDial Edit a number in a call log EndCall Disconnect the current call or the current intercom call Erase Reset settings to their defaults Exit Return to the previous screen CFwdALL Setup cancel call forwarding GPickUp Answer a call that is ringing in another group or on another line Links View related Help topics Main Display the Help main menu Phone Screen Icons m Feature disabled TE Speed dial button Audio or Video Mode Handset in use Call State On hook line an Off hook line 0 Connected call ax Call Forwarding enabled Speakerphone in use kI
65. ng Calls to Another Number page 33 e Change rings display and other phone model specific settings see Changing Phone Settings page 55 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 71 If you want to Then do this after you log in Set up call forwarding per line 1 2 3 4 1 Choose User Options gt Device Choose a phone from the Name drop down menu Click Line Settings If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu In the Incoming Call Forwarding area choose call forwarding settings for various conditions Click Save Change the voice message indicator lamp setting per line 72 5 S NOS S Choose User Options gt Device Choose a phone from the Name drop down menu Click Line Settings If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu In the Message Waiting Lamp area choose from various settings Note Typically the default message waiting setting prompts your phone to 6 display a steady red light from the handset light strip to indicate a new voice message Click Save OL 15791 01 If you want to Using the User Options Web Pages Then do this after you log in Change the audible voice message indicator setting per line 1 2 3 4 Choose User Options gt Device Cho
66. nsferring Calls Hang up the call on your mobile phone to disconnect the mobile phone but not the call Press Resume on your desk phone within 4 seconds and start talking on the desk phone Transfer redirects a connected call The target is the number to which you want to transfer the call When you transfer a call your phone uses a new line to initiate the transfer If you want to Then Transfer a call without talking to the transfer recipient 1 From an active call press B 2 Enter the target number 3 Press e again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press B 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press e again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Redirect a call to a voice message system 32 Press iDivert For more information see Sending a Call to a Voice Message System page 33 OL 15791 01 Basic Call Handling Tips e If on hook transfer is enabled on your phone you can either hang up to complete the call or press e and then hang up e If on hook transfer is not enabled on your phone hanging up without pressing e again places the call on hold e You
67. ntrolling Line Settings on the Web page 71 Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip Change the way the audible voice message indicator sounds on your phone 1 Log into your User Options web pages See Accessing Your User Options Web Pages page 64 2 Access your message indicator settings See Controlling Line Settings on the Web page 71 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 55 Customizing the Phone Screen You can adjust the characteristics of the phone screen If you want to Then Change the phone 1 Choose EH gt Settings gt User Preferences gt Brightness screen brightness 2 To make adjustments press the Volume button 3 Press Save or press Cancel Note If you change the brightness setting on your phone do not unplug the phone from its power source for at least one minute or the brightness setting will not get saved Change the languageon 1 Log in to your User Options web pages See Accessing Your User your phone screen Options Web Pages page 64 2 Access your user settings See Controlling User Settings on the Web page 71 Change the line text 1 Login to your User Options web pages See Accessing Your User label Options Web Pages page 64 2 Access your line label settings See Controlling Line Settings on the Web page 71
68. nwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of the following actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors 10 OL 15791 01 Getting Started As Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributo
69. one Call PickUp allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers Then If you want to Answer a call that is ringing on another extension within your call pickup group 1 Press the PickUp softkey or button You might have to go oft hook to display the softkey If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the GPickUp softkey or the Group PickUp button another extension outside of your You might have to go off hook to display the softkey call pickup group 2 Enter the group pickup number If your phone supports auto pickup you are now connected to the call 3 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the OPickUp softkey or the Other PickUp button another extension in your group or You might have to go off hook to display the softkey in an associated group If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on a 1 Press the GPickUp softkey or the Group PickUp button particular extension line number You might have to go off hook to display the softkey 2 Enter the line number with the call
70. op or would exceed the maximum number of links permitted in a call forwarding chain Using Do Not Disturb You can use the Do Not Disturb DND feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls Your system administrator enables DND for your phone When DND and Call Forward are both enabled on your phone calls are forwarded and the caller does not hear a busy tone DND interaction with other types of calls includes e DND does not affect intercom calls or non intercom priority calls e If both DND and auto answer are enabled only intercom calls will be auto answered If you want to Then Turn on DND Press DND Do Not Disturb displays on the phone the DND lights A solid and the ring tone is turned off Turn off DND Press DND Customize DND settings 1 Log into your User Options web pages See Accessing Your User Options Web Pages page 64 2 Choose User Options gt Device 3 Set the following options e Do Not Disturb Set to enable disable DND e DND Option Choose either Call Reject to turn off all audible and visual notifications or Ringer Off to turn off only the ringer e DND Incoming Call Alert applies to either DND option set Set the alert to beep only flash only disable the alert or choose None to use the Alert setting configured by your system administrator Cisco Unified IP Phone 7931G f
71. or Cisco Unified Communications Manager 6 0 35 Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation creating a conference call Using Conference Features You can create a conference in various ways depending on your needs and the features that are available on your phone e Conference Allows you to create a standard ad hoc conference by calling each participant Use the Confrn softkey or the Conference button Conference is available on most phones e Join Allows you to create a standard ad hoc conference by combining existing calls Use the Join softkey e Meet Me Allows you to create or join a conference by calling a conference number Use the MeetMe softkey or button Using Conference Conference allows you to call each participant Conference is available on most phones If you want to Then Create a conference by calling 1 From a connected call press Confrn or Conference You may participants need to press the more softkey to see Confrn 2 Enter the participant s phone number 3 Wait for the call to connect 4 Press Confrn or Conference again to add the participant to your call 5 Repeat to add additional participants Add new participants to an Repeat the steps listed above existing conference Your system administrator determines whether non initiators of a conference can add or remove participants See a
72. ose a phone from the Name drop down menu Click Line Settings If you have more than one directory number line assigned to your phone choose a line from the Line drop down menu In the Audible Message Waiting Indicator area choose from various settings Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message 6 Click Save Change or create a line 1 Choose User Options gt Device text label that appears 2 Choose a phone from the Name drop down menu on your phone screen l 3 Click Line Settings 4 Ifyou have more than one directory number line assigned to your phone choose a line from the Line drop down menu 5 In the Line Text Label area enter a text label 6 Click Save Note Your phone uses the ASCII Label field if the phone does not support double byte character sets Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 73 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone If you want to Then do this after you log in Create a
73. played with Auto Dial scroll to it and go off hook or press the Select button e If you make a mistake while dialing press lt lt to erase digits e If parties on a call hear a beep tone the call might be monitored or recorded Ask your system administrator for more information Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 25 e Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Place a call while another call is active using a different line 1 2 Press for a new line The first call is automatically placed on hold Enter a number Using Hold and Resume page 30 Speed dial a number Do one of the following Press Cae Use the Abbreviated Dial feature Use the Fast Dial feature Speed Dialing page 41 Dial from a corporate 1 Press EB gt Directories gt Using Call Logs page 57 directory on your phone Corporate Directory name can vary 2 Enter a name and press Search 3 Highlight a listing and go off hook Use Cisco CallB
74. press the line button to access PAB codes Tips e You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using a PAB entry Such Fast Dial entries are labeled raw in the User Options web pages and do not display a configurable text label Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool TABSynch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB From a Microsoft Windows application Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book WAB Customers who want to use the Microsoft Outlook Address Book OAB should begin by importing the data from the OAB into the Windows Address Book WAB TabSync can then be used to synchronize the WAB with Personal Directory Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 67 Your system administrator can give you access to TABSynch and provide detailed instructions Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features e Speed dial buttons e Abbreviated Dialing e Fast Dials L Note For help using speed dial features see Speed Dialing page 41 If you want to Then do this after you log in Set up speed dial 1 Choose User Options gt Device buttons 2 Choose a phone from the Name drop down menu 3 Click Speed Dials
75. r 6 0 75 If you want to Then do this after you log in Choose User Options gt Mobility Settings gt Remote Destinations Select the device from the Name drop down list box Click Remote Destinations Click Add New Enter the following information Name Enter a name for the mobile or other phone Destination Number Enter your mobile phone number Answer Too Soon Timer Enter the amount of time before you can pick up a call on the remote destination in milliseconds Answer Too Late Timer Enter the amount of time after which it is too late to pick up a call on the remote destination in milliseconds Delay Before Ringing Timer Enter the amount of time before the call rings on the remote destination in milliseconds Remote Destination Profile Select a remote destination profile which contains the settings that apply to all of your remote destinations Allowed Access List Select a phone number or rule that allows your mobile phone to ring when a call comes in to your desktop phone You can select an allowed access list or blocked access list but not both Blocked Access List Select a phone number or rule for which your mobile phone does not ring when a call comes in to your desktop phone You can select an allowed access list or blocked access list but not both Mobile Phone Select to allow your mobile phone can accept a call sent from your desktop phone Enable Mobile Connect Select
76. r Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1 Y1DEN__ html Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 83 84 OL 15791 01 Index A Abbreviated Dialing 41 68 Address Book Synchronization Tool 67 answering calls 28 ASCII label field support 68 audio quality of 14 authenticated calls 46 Auto Dial 25 AutoAnswer 54 barge and shared lines 44 BLF 46 BLF Pickup 4 20 46 Busy Lamp Field 46 button 40 C call forwarding configuring from web page 71 configuring on phone 33 call logs erasing 57 viewing and dialing from 57 call park 43 call pickup 42 call waiting 28 CallBack 26 calls answering 28 barging 45 blocking 35 compared to lines 19 conference features for 36 ending 30 forwarding 33 71 handling multiple 31 icons for 20 maximum per line 20 multiple parties on 36 multiple switching between 31 muting 31 parking 43 placing 25 26 prioritizing 48 redirecting while ringing 42 secure 46 storing and retrieving 43 transferring 32 using DND 35 Cisco Extension Mobility 49 Cisco Unified IP Phone 7931G for Cisco Unified Com
77. ress Dial Choose a menu item to handle the original call Hold Puts the first call on hold and dials the second Transfer Transfers the first party to the second and drops you from the call Press e again after dialing to complete the action Conference Creates a conference call with all parties including you Press im again after dialing to complete the action EndCall Disconnects the first call and dials the second e SCCP and SIP phones Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information e SCCP phones only To view the complete call record of a multiparty call for example of call that has been forwarded or transferred to you highlight the call record and press Details The Details record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order The first logged entry is the name number of the last completed call of a multiparty call received on your phone 58 OL 15791 01 Using Call Logs and Directories The second logged entry is the name number of the first completed call of a multiparty call received on your phone Directory Dialing Depending on configuration your phone can provide corporate and personal directory features e Corporate Directory Corporate conta
78. rs and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html Accessibility Features A list of accessibility features is available upon request You can find more information about Cisco accessibility features at this URL www cisco com go accessibility Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 11 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphic and table below to connect your phone DC Adaptor port DC48V optional Network port 10 100 SW Access port 10 100 PC Headset port oa A wa N Handset port 12 OL 15791 01 Connecting Your Phone Adjusting the Handset Rest When you connect your phone you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest 2 IRotate the tab 180 degrees 3 Slide the tab back into the handset rest An extension protrudes from the
79. single Calls log 2 Highlight a call record 3 Press Clear You may need to press the more softkey to display Clear Erase a single call 1 Choose EH gt Directories gt Missed Calls Placed Calls or Received record Calls 2 Highlight a call record 3 Press Delete Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 57 If you want to Then Dial from a call log while not on another call 1 Choose EH gt Directories gt Missed Calls Placed Calls or Received Calls 2 Highlight a call record Note If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 3 If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Go off hook to place the call Dial from a call log 1 Choose 8 EB gt Directories gt Missed Calls Placed Calls or Received while connected to Calls another call 2 Highlight a call record Tips Note If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete P
80. that you want to pick up For example if the call that you want to pick up is ringing on line 12345 enter 12345 3 If your phone supports auto pickup you are now connected to the call 4 Ifthe call rings press Answer to connect to the call Tips e If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time e If you press GPickUp or Group PickUp and enter a line number your phone picks up the ringing call on that particular line if available e If you have multiple lines and want to pick up the call on a non primary line first press for the desired line then press a Call PickUp softkey or button 42 OL 15791 01 Advanced Call Handling e Depending on how your phone is configured you might receive an audio and or visual alert about a call to your pickup group e If you use the BLF Pickup feature on your phone see Using BLF to Determine a Line State page 46 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system for example a phone at a co worker s desk or in a conference room You can park a call by using these methods e Call Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number
81. tions gt Fast Dials Search for the Fast Dial entry that you want to edit Click on a component of the entry Change the phone number Click Save Delete a Fast Dial entry 66 SN S S aS SM eS AD Ra V DEMN TDA a n lhl Search for a Fast Dial Select one or more entries Click Delete Selected OL 15791 01 Using the User Options Web Pages If you want to Then do this after you log in Assign a line button for Note Before you can assign a line button for Fast Dial your system Fast Dial administrator must configure the phone to display services Contact your system administrator for more information Choose User Options gt Device Click Service URL Choose the Fast Dial service from the Button drop down list box Click Save 1 2 3 4 Enter a phone label for the button 5 6 Click Reset and then click Restart to refresh the phone configuration You can now press the line button to access Fast Dial codes Assign a line button for Note Before you can assign a line button for PAB your system administrator PAB must configure the phone to display services Contact your system administrator for more information 1 Choose User Options gt Device Click Service URL Choose the Personal Address Book service from the Button drop down list box 4 Enter a phone label for the button 5 Click Save 6 Click Reset and then click Restart to refresh the phone configuration You can now
82. to preserve the volume level for future calls Your phone supports four or six wire headset jacks for wired headsets For information about purchasing headsets see Headset Support page 13 You can use a headset with all of the controls on your phone including the Volume button and 3 If vou want to Toggle headset mode on and off Then Press Ci to toggle headset mode on and off Typically headset is assigned to button 23 Switch to a handset Lift the handset without pushing any buttons Adjust the volume level for a call Press the Volume button during a call or after invoking a dial tone Press Save to preserve the volume level for future calls If you use AutoAnswer see Using AutoAnswer with a Headset or Speakerphone page 54 52 OL 15791 01 Using a Handset Headset and Speakerphone Using Wideband with your Headset If you use a headset that supports wideband you might experience improved audio sensitivity if you enable the wideband setting on your phone this setting is disabled by default To access the setting choose J B gt Settings gt User Preferences gt Audio Preferences gt Wideband Headset If the Wideband Headset setting shows as dimmed then this setting is not user controllable Check with your system administrator to be sure your phone system is configured to use wideband If the system is not configured for wideband you may not detect any additional audio
83. trols most of them Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 23 Here are some details about using softkeys and line buttons to access features Feature Softkey Line Button Label and Icon CallBack CallBack CallBack j Call Forward CFwdALL Forward All Call Park Park Park j Call PickUp PickUp PickUp j Conference Confrn Conference ifi Conference List ConfList Conference List Do Not Disturb DND Do Not Disturb End Call EndCall End Call p Group PickUp GPickUp Group PickUp Hold Hold On button Hunt Group HLog Hunt Group j Malicious Call Identification MCID Malicious Call ID p Meet Me Conferencing MeetMe MeetMe f Mobility Mobility IMobilitv b New Call New Call New Call p Other PickUp OPickUp Other PickUp Redial Redial button Remove Last Conference Participant RmLstC Remove Last Participant j Transfer Transfer e button Video Mode VidMode Video EW Understanding SIP vs SCCP Your phone can be configured to work with one of two signaling protocols SIP Session Initiation Protocol or SCCP Skinny Call Control Protocol Your system administrator determines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator 24 OL 15791 01 Basic Call Han
84. ts Getting Started 9 Using this Guide 9 Finding Additional Information 9 safety and Performance Information 10 Cisco Product Security Overview 11 Accessibility Features 11 Connecting Your Phone 12 An Overview of Your Phone 15 Understanding Buttons and Hardware 15 Understanding Lines and Calls 19 Understanding Line and Call Icons 20 Understanding Phone Screen Features 21 Accessing the Application Menu 23 Accessing the Help System on Your Phone 23 Understanding Feature Availability 23 Understanding SIP vs SCCP 24 Basic Call Handling 25 Placing a Call Basic Options 25 Placing a Call Additional Options 26 Answering a Call 28 Ending a Call 30 Using Hold and Resume 30 Using Mute 31 switching Between Multiple Calls 31 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 switching an In Progress Call to Another Phone 32 Transferring Calls 32 sending a Call to a Voice Message System 33 Forwarding Calls to Another Number 33 Using Do Not Disturb 35 Making Conference Calls 36 Using Conference Features 36 Viewing or Removing Conference Participants 38 Placing or Receiving Intercom Calls 39 Advanced Call Handling 41 speed Dialing 41 Picking Up a Redirected Call on Your Phone 42 storing and Retrieving Parked Calls 43 Logging Out of Hunt Groups 44 Using a shared Line 44 Understanding Shared Lines 44 Working with Shared Lines 45 Using BLF to Determine a Line State 46 Making and Recei
85. umber 6 Press Update Search for Fast Dial 1 Choose EB gt Directories gt Personal Directory gt Personal Fast codes Dials 2 You can choose Previous or Next to move through listings 3 Highlight the listing that you want and press Select Place a call using a 1 Search for a Fast Dial code Fast Dial code 2 Highlight the listing you want and press Select 3 Press Dial 4 Choose OK to complete the action Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 61 If you want to Then Delete a Fast Dial Search for a Fast Dial code Highlight the listing you want and press Select Press Remove 1 code 2 3 1 Log out of Personal Choose EH gt Directories gt Personal Directory exact name can Directory vary 2 Choose Logout Tips e Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory e Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information e Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields e Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information 62 OL 15791 01 Ac
86. vailable on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Explore your phone on your own Then Press ey fH gt If on the phone when you need assistance Review important safety information See Safety and Performance Information page 10 Connect your phone Use your phone after it is installed See Connecting Your Phone page 12 See An Overview of Your Phone page 15 Learn about the buttons and softkeys See Understanding Buttons and Hardware page 15 Make calls Put calls on hold See Placing a Call Basic Options page 25 See Using Hold and Resume page 30 Mute calls See Using Mute page 31 Transfer calls See Transferring Calls page 32 Make conference calls See Making Conference Calls page 36 Set up speed dialing Share a phone number See Speed Dialing page 41 See Picking Up a Redirected Call on Your Phone page 42 User your phone as a speakerphone See Using a Handset Headset and Speakerphone page 52 Change the ring or call volume See Customizing Rings and Message Indicators page 55 View your missed calls Listen to your voice messages See Using Call Logs page 57 See Accessing Voice Messages page 63 See softkey and icon definitions Refer to the Quick Reference Card in the front of this
87. ve put the call on hold See Using Hold and Resume page 30 Fra Remote in use Another phone that shares vour line has a connected call See Using a Shared Line page 44 a Authenticated call See Making and Receiving Secure Calls page 46 lm Encrypted call See Making and Receiving Secure Calls page 46 E Idle Intercom line The intercom line is not in use See Placing or Receiving Intercom Calls page 39 One way intercom The intercom line is sending or receiving one way audio See Placing or Receiving Intercom Calls page 39 E Two way intercom The recipient pressed the intercom line to activate two way audio with the caller See Placing or Receiving Intercom Calls page 39 Feature Access E 20 Application menu The Application menu is assigned to this line key See Accessing the Application Menu page 23 OL 15791 01 An Overview of Your Phone Icon Line or call state Description ra Settings menu The Settings menu is assigned to this line key See Changing Phone Settings page 55 tn Directories menu The Directories menu is assigned to this line key See Using Call Logs and Directories page 57 A Messages menu The Messages menu is assigned to this line key See Accessing Voice Messages page 63 Services menu The Services menu is assigned to this line key See Setting Up Phone Services on the Web page 69 a Headset button You can use this option to use a headset with your pho
88. vel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority Contact your system administrator for a list of precedence level for an outgoing call corresponding precedence numbers for calls Want to make a priority precedence Enter the MLPP access number provided by your system call administrator followed by the phone number Hear a special ring faster than usual You are receiving a priority precedence call An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call 48 OL 15791 01 Advanced Call Handling Want to view priority level of a call Look for an MLPP icon on your phone screen a Priority call f Medium priority immediate call gw High priority flash call Highest priority flash override or Executive Override call Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Hear a continuous tone interrupting You or the other party are receiving a call that must preempt your call Tips the current call Hang up immediately to allow the higher priority call to ring through e When you
89. ving Secure Calls 46 Tracing Suspicious Calls 48 Prioritizing Critical Calls 48 Using Cisco Extension Mobility 49 Managing Business Calls Using a Single Phone Number 50 Using a Handset Headset and Speakerphone 52 Using a Handset 52 Using a Headset 52 Using a Speakerphone 53 Using AutoAnswer with a Headset or Speakerphone 54 Changing Phone Settings 55 Customizing Rings and Message Indicators 55 OL 15791 01 Customizing the Phone Screen 56 Using Call Logs and Directories 57 Using Call Logs 57 Directory Dialing 59 Using Corporate Directory on Your Phone 59 Using Personal Directory on Your Phone 60 Accessing Voice Messages 63 Using the User Options Web Pages 64 Accessing Your User Options Web Pages 64 Configuring Features and Services on the Web 65 Using Personal Directory on the Web 65 setting Up Speed Dials on the Web 68 setting Up Phone Services on the Web 69 Controlling User Settings on the Web 71 Controlling Line Settings on the Web 71 setting Up Phones and Access Lists for Mobile Connect 74 Using Cisco WebDialer 77 Understanding Additional Configuration Options 79 Troubleshooting Your Phone 81 General Troubleshooting 81 Viewing Phone Administration Data 82 Cisco One Year Limited Hardware Warranty Terms 83 Index 85 Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 OL 15791 01 Getting Started Using this Guide This guide provides you with an overview of the features a
90. xample go off hook or have a connected call e Your phone is not configured to support the feature associated with that softkey Cisco CallBack fails The other party might have call forwarding enabled The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain also known as a maximum hop count Ask your system administrator for details Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 81 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Choose F EH gt Settings gt Network Configuration and select the network configuration item that you want to view Access status data Choose EH gt Settings gt Status and select the status item that you want to view Access phone model information Choose EH gt Settings gt Model Information Access phone call and voice quality information 82 Choose a EH gt Settings gt Status gt Call Statistics OL 15791 01 Cisco One Year Limited Hardware Warranty Terms Cisco One Yea
91. you can answer a ringing call for the line that you are monitoring Your system administrator determines which BLF features are configured for your phone If you want to Then See the state of a line Look for BLF indicators next to the line number listed in a call log or E eo ERTA directory Line is idle See the state of a Look for BLF indicators next to the line number speed dial line A ance Line is idle T T n BLF monitored line is ringing BLF Pickup Use BLF Pickup to Press the BLF Pickup button Q while the line is ringing answer a call ringing on The call is redirected to the next available line on your phone If you want a coworker s phone to specify a line first press a line button then press the BLF button If your phone supports auto pickup the call connects automatically Otherwise the call rings on your phone for you to answer If you press the BLF Pickup button when the monitored line is not ringing your phone will speed dial the line number Tips e Your phone might play an audible indicator to alert you when a call is ringing on the monitored line BLF Pickup only e BLF Pickup answers the oldest ringing call first if the line that you are monitoring has more than one ringing call Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone c
92. your assigned Mobile Voice Access number Access 2 Enter the number you are calling from if prompted and your PIN 50 OL 15791 01 Advanced Call Handling If you want to Then Turn on Mobile Connect 1 Dial your assigned Mobile Voice access number from your mobile phone 2 Enter your mobile phone number if requested and PIN 3 Press 2 to enable Mobile Connect 4 Choose whether to turn Mobile Connect on for all configured phones or just one All phones Enter 2 One phone Enter 1 and enter the number you want to add as a remote destination followed by Make a call from your See Placing a Call Additional Options page 26 mobile phone Turn off Mobile Connect 1 Dial your assigned Mobile Voice Access number from your mobile phone 2 Enter your mobile phone number if requested and PIN 3 Press 3 to disable Mobile Connect 4 Choose whether to turn Mobile Connect off for all configured phones or just one All phones Enter 2 One phone Enter 1 and enter the number you want to remove as a remote destination followed by Turn on or off Mobile 1 Press Mobility to display the current remote destination status Connect access to all your Enabled or Disabled remote destinations from 2 Press Select to change the status your desk phone l 3 Press Exit Tips e When calling Mobile Voice Access you must enter the number you are calling and your PIN if any of the following are true

Cisco Systems 7921G Cordless Telephone User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents