Cisco Systems 7915 IP Phone User Manual
Contents
1. Provides instructions for the system administrator about configuring the Cisco Unified IP Phone Expansion Module 7915 in Cisco Unified Communications Manager http www cisco com en US products hw phones ps379 pr od_maintenance_guides_list html Phone guide for your Cisco Unified IP Phone Provides instructions for using the Cisco Unified IP Phone http www cisco com en US products hw phones ps379 pr oducts_user_guide_list html Cisco Unified Communications Manager documentation Provides instructions for using the Cisco Unified Communications Manager Administration application to configure Cisco Unified IP Phones and services http www cisco com en US products sw voicesw ps556 pr od_maintenance_guides_list html S Obtaining Documentation and Submitting a Service Request For information on obtaining documentation submitting a service request and gathering additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html 22 Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS version 2 0 Q Cisco One Year Limited Hardware Warranty Terms There are special term2. 13 Connect the Footstand Step1 Locate the three hooks on the footstand Step 2 Position the hooks so that they align with the open slots on the support bar amp x Note There are four positions in each of the three sets of open slots on the support bar This lets you choose the angle of the footstand Step3 Insert the footstand hooks into the support bar and push in slightly to make the connection Connect a Laptop Cable Lock optional Note Supported only on phones that have a security slot on the back of the phone Contact your system administrator for more information Refer to Figure 7 and the steps that follow 14 Figure 7 Connecting a Laptop Cable Lock Cisco Systems Llu 140967 Step1 Detach the cable lock door from the support bar Step2 Secure the security cable to a desktop Step3 Insert the laptop cable lock into the security slot on the back of the phone lock it and remove the key Start Up Sequence After the Cisco Unified IP Phone Expansion Module 7915 is installed upon startup the buttons all show a steady amber light The Cisco logo load name segment name and download percentage are displayed After the firmware is installed the LCD screen refreshes and the buttons all go off and any line appearances are displayed in the LCD screen You can then start using the Expansion Module 15 3 Features of the Cisco Unified IP Phone Expansion Module 7915 The Cis
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4. instructions before you connect the system to its power source Ultimate disposal of this product should be handled according to all national laws and regulations Do not work on the system or connect or disconnect cables during periods of lightning activity To avoid electric shock do not connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables Using an External Power Supply Read the following warnings before you use the Cisco certified external power supply with the Expansion Module 7915 A Caution Only use the specified Cisco approved povver supply on this product A Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors 7 Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device gt Warning The power supply must be placed indoors 2 Installing the Cisco Unified IP Phone Expansion Module 7915 amp Note To ensure a successful installation of the Expansion Module 79
5. the Power Supply Unit 1 Power supply connector on the back of the Expansion Module 12 Step1 Depending on how your Cisco Unified IP Phone is powered with one or two Expansion Modules perform one of the following actions to connect the power supply e Your Cisco Unified IP Phone is powered over the Ethernet with one Expansion Module Connect the power supply unit to the AC adapter port on the Expansion Module and plug the other end into a standard electrical power outlet in the wall e If your Cisco Unified IP Phone is powered over the Ethernet with two Expansion Modules Connect the power supply unit to the AC adapter port on the Expansion Module closest to the Cisco Unified IP Phone and plug the other end into a standard electrical power outlet in the wall e If your Cisco Unified IP Phone is powered with a power supply unit with one Expansion Module Reconnect the original Cisco Unified IP Phone power supply unit to the AC adapter port on the Cisco IP Phone and plug the other end into a standard electrical power outlet in the wall e If your Cisco Unified IP Phone is powered with a power supply unit with two Expansion Modules Connect a second power supply unit to the AC adapter port on the Expansion Module closest to the Cisco Unified IP Phone and plug the other end into a standard electrical power outlet in the wall Step2 Reconnect the Cisco Unified IP Phone handset and network connection
6. to With one or two Expansion your Cisco Unified IP Phone Modules you need a power supply unit separate orderable item Power supply to your With one Expansion Module Cisco Unified IP Phone you do not need a power supply unit With two Expansion Modules you need a power supply unit separate orderable item D Note Use of a non Cisco certified power supply unit might not work and voids the Cisco Unified IP Phone Expansion Module 7915 product warranty Safety Information The following safety warnings are for the Expansion Module 7915 Read these notices before you install or use the Expansion Module 7915 For translated warnings refer to the Regulatory Compliance and Safety Information for the Cisco Unified IP Phone 7900 Series Installing and Using Your Expansion Module 7915 Read the following safety notices before installing or using your Expansion Module 7915 A Warning A Warning A Warning A Warning A Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device SAVE THESE INSTRUCTIONS Read the installation
7. 15 make sure you have read the entire Before You Begin section on page 3 To install the Cisco Unified IP Phone Expansion Module 7915 perform the following tasks Remove the Footstand from the Cisco Unified IP Phone Connect the Support Bar to the Cisco Unified IP Phone Connect the Expansion Module 7915 to the Support Bar Connect the Interface Cable Connect the Power Supply Unit oa e eS N Connect the Footstand 7 Connect a Laptop Cable Lock optional Refer to the detailed instructions and corresponding illustrations that follow for each of these high level tasks A Caution To ensure a successful installation verify with your system administrator that your phone is ready for the Cisco Unified IP Phone Expansion Module 7915 and that Cisco Unified Communications Manager is installed and configured for the Cisco Unified IP Phone Expansion Module 7915 Make sure that you have all of the parts that you need see the Before You Begin section on page 3 Remove the Footstand from the Cisco Unified IP Phone Refer to Figure 2 and the steps that follow Figure 2 Removing the Footstand 63147 Step 1 Unplug the Cisco Unified IP Phone network and power connections Step 2 Unplug the handset and unplug the headset if one is attached to the phone Step3 Turn the Cisco Unified IP Phone over and lay it ona protected flat surface to prevent it from being scratched Step 4 Locate the two foot
8. SLU LE CISCO PHONE GUIDE Cisco Unified IP Phone Expansion Module 7915 INCLUDING LICENSE AND WARRANTY 1 Introducing the Cisco Unified IP Phone Expansion Module 7915 2 Installing the Cisco Unified IP Phone Expansion Module 7915 3 Features of the Cisco Unified IP Phone Expansion Module 7915 4 Using the Cisco Unified IP Phone Expansion Module 7915 5 Troubleshooting the Cisco Unified IP Phone Expansion Module 7915 6 Technical Specifications for the Cisco Unified IP Phone Expansion Module 7915 7 Where to Find More Information 8 Obtaining Documentation and Submitting a Service Request 9 Cisco One Year Limited Hardware Warranty Terms 1 Introducing the Cisco Unified IP Phone Expansion Module 7915 The Cisco Unified IP Phone Expansion Module 7915 attaches to your Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7965G or Cisco Unified IP Phone 7975G adding up to 24 extra line appearances or programmable buttons to your phone Attaching a second Expansion Module to your Cisco Unified IP Phone adds a total of 48 extra line appearances or programmable buttons to your phone See Figure 1 Note If you are running the SCCP protocol you can configure a maximum of 42 lines on your phone For example if you configure two 24 line Cisco Unified IP Phone Expansion Modules on a Cisco Unified IP Phone 7962G or Cisco Unified IP Phone 7965G you will have a total of 54 lines 48 lines from the modules in addition to t
9. appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Duration of Hardware Warranty One 1 Year Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on the customer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased from Company telephone number 24 Product model number Product serial number Maintenance contract number 25 Americas Headquarters Asia Pacific Headquarters Europe Headquarters ob Do ibe Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV c i S c O San Jose CA Singapore Amsterdam The Netherlands Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are li
10. co Unified IP Phone Expansion Module 7915 includes the following features 187193 1 Phone screen Displays the phone number speed dial number or name or other text label phone service phone feature or Privacy assigned to each button Icons indicating line status appear similar to and function the same as those on the Cisco Unified IP Phone to which it is attached 16 Lighted Buttons 12 buttons Each button corresponds to one line just like on the Cisco Unified IP Phone The lights beneath each button indicate the state of the corresponding line as follows e Line available light off e Line in use by you steady green light e Line in use by someone else steady red light e Line ringing flashing amber light e You have a call on hold flashing green light e Someone else has a call on hold flashing green light e Call transfer steady green light Shift Buttons 2 buttons Each button corresponds to one page of 12 line keys Page one is labeled with the number 1 and page two is labeled with the number 2 The lights beneath each button indicate the state of the page as follows e Page is active steady green light e Page is inactive light off e A call is ringing on an inactive page flashing amber light e lt A call on hold on an inactive page flashing amber light 4 Using the Cisco Unified IP Phone Expansion Module 7915 The Expansion Module 7915 functions as a line appearance or pro
11. grammable button module allowing you to keep track of calls in progress calls on hold and calls requiring transfer or to access phone services Most call functions such as answering a call placing a call on hold transferring a call and so on are performed from the Cisco Unified IP Phone 17 Note If the Expansion Module 7915 buttons are configured as phone features they can be performed from the Expansion Module Refer to the phone guide for your Cisco Unified IP Phone for instructions about using your phone The following is a typical scenario when using the Cisco Unified IP Phone and Cisco Unified IP Phone Expansion Module 7915 combination You receive a call for your Director at extension 12345 You look at your Cisco Unified IP Phone Expansion Module 7915 and see that your Director has a call in progress with another party and also has another call on hold Looking down the Cisco Unified IP Phone Expansion Module 7915 screen you note that another manager in your group has just completed a call and could possibly assist the incoming caller You consult briefly with the incoming caller and then transfer the call to the manager Keeping Your Call Information Private If Privacy is programmed for one of your buttons you can keep your call information private from users who share your lines If you see a button labeled Privacy then this feature has been enabled for you by your system administrator You toggle p
12. he 6 lines on the phone However only the first 42 lines will be available for use The programmable buttons can be configured as phone line buttons speed dial buttons phone service buttons or phone feature buttons Figure 1 Cisco Unified IP Phone 7962G with Two Expansion Modules Before You Begin Before you begin installing your Cisco Unified IP Phone Expansion Module 7915 read each of these sections e Package Contents page 3 e Footstand Kits page 3 e Additional Equipment page 4 e Safety Information page 4 Package Contents Verify that your package contents includes the following items e One Cisco Unified IP Phone Expansion Module 7915 e One interface cable Footstand Kits In addition to the package contents you also need a Footstand Kit separate orderable item If you are attaching one Cisco Unified IP Phone Expansion Module 7915 you need the single Footstand Kit If you are attaching two Expansion Module 7915s you need the double Footstand Kit The Footstand Kit contains e One support bar single with one thumbscrew or double with two thumbscrews e One footstand Additional Equipment You also need the following equipment e Small flat head screwdriver for use during the installation e Power supply unit depending on how many Expansion Modules you are installing and how your Cisco Unified IP Phone is powered you will require power supply unit s as follows Power over the Ethernet
13. o Unified IP Phone Expansion Module 7915 into the support bar so that it rests flush with the bar Step4 Tighten the thumbscrew on the back of the Cisco Unified IP Phone Expansion Module 7915 N Note If you are installing two Expansion Modules repeat Steps 2 3 and 4 for the second Expansion Module Connect the Interface Cable Refer to Figure 5 which depicts the in and out icons on the AUX jacks and to and the steps that follow Figure 5 In and Out Icons on the AUX Jacks In icon Out icon o Step1 Plug one end of the interface cable into the jack labeled AUX on the Cisco Unified IP Phone Step2 Plug the other end of the interface cable into the AUX jack with the in icon underneath on the Cisco Unified IP Phone Expansion Module 7915 amp Note If you are installing a second Cisco Unified IP Phone Expansion Module 7915 continue with Steps 3 and 4 Otherwise go to the Connect the Power Supply Unit section on page 12 11 Step3 Plug one end of the second interface cable into the AUX jack with the out icon underneath on the first Expansion Module the one closest to the phone Step 4 Plug the other end of the second interface cable into the AUX jack with the in icon underneath on the second Expansion Module the one next to the first Expansion Module Connect the Power Supply Unit Refer to Figure 6 and the steps that follow Figure 6 Connecting
14. pins on the footstand Step5 Use a flat head screwdriver to carefully push on one of the foot pins to release it Then carefully push on the other foot pin to release it Note You may have to lift and hold the Cisco Unified IP Phone to support it when pushing the foot pins When pushing on the footpins push away from your body Step6 Lift off the footstand and store it separately Connect the Support Bar to the Cisco Unified IP Phone Refer to Figure 3 and the steps that follow Figure 3 Connecting the Support Bar 140969 Step1 Position the support bar on the back of the Cisco Unified IP Phone so that it fits flush with the phone Step2 Locate the two connector pins Step3 Usea flat head screwdriver to carefully push each of the connector pins so that the support bar is firmly fastened to the Cisco Unified IP Phone Connect the Expansion Module 7915 to the Support Bar Refer to Figure 4 and the steps that follow Figure 4 Connecting the Expansion Module to the Support Bar 130173 1 Open slots on the Cisco Unified IP Phone Expansion Module 7915 2 Hooks on the support bar 3 Thumbscrews Step1 Position the phone so that the front of the phone is facing up Step 2 Line up the two open slots on the bottom of the Cisco Unified IP Phone Expansion Module 7915 with the two hooks on the support bar 10 Step3 Insert the hooks into the slots and then rotate the top of the Cisc
15. play on the e Verify that all of the cable Cisco Unified IP Phone connections are correct Expansion Module 7915 Verify that you have power to the Cisco Unified IP Phone Expansion Module 7915 s 19 Problem Solution Buttons on the first Cisco Unified IP Phone Expansion Module 7915 are all amber e Verify that the interface cable between your Cisco Unified IP Phone and your Cisco Unified IP Phone Expansion Module 7915 is connected e Verify with your system administrator that your Cisco Unified IP Phone Expansion Module 7915 is defined in Cisco Unified Communications Manager Buttons on the second Cisco Unified IP Phone Expansion Module 7915 are all amber Verify with your system administrator that your Cisco Unified IP Phone Expansion Module 7915 is defined in Cisco Unified Communications Manager Buttons are off and the Cisco logo is frozen in the display area Verify with your system administrator that your Cisco Unified IP Phone Expansion Module 7915 is defined as a Cisco Unified IP Phone Expansion Module 7915 in Cisco Unified Communications Manager The page shift button does not display the second page Verify with your system administrator that your Cisco Unified IP Phone Expansion Module 7915 is configured as a 24 line module instead of a 12 line module in Cisco Unified Communications Manager If you are experiencing other difficulties contact your
16. rivacy on and off by pressing the Privacy button when receiving an incoming call In addition with Privacy enabled other shared lines are blocked from joining your calls Refer to the phone guide for your Cisco Unified IP Phone for more information 18 Configuring the Buttons on Your Cisco Unified IP Phone Expansion Module 7915 Similar to your Cisco Unified IP Phone you can configure speed dial numbers or program buttons to access phone services on the Cisco Unified IP Phone Expansion Module 7915 Before you can do this ask your system administrator for the following information to access your Cisco Unified Communications Manager User Options web page e The URL e Your user name and passvvord After you have this information you can configure your speed dial numbers or program buttons to access phone services Phone services can include for example weather stock quotes or corporate calendars and directories Refer to the phone guide for your Cisco Unified IP Phone for more information Adjusting the Contrast Similar to your Cisco Unified IP Phone you can adjust the contrast on the Cisco Unified IP Phone Expansion Module 7915 Refer to the phone guide for your Cisco Unified IP Phone for more information 5 Troubleshooting the Cisco Unified IP Phone Expansion Module 7915 The following table might help you if you are having difficulty using your Cisco Unified IP Phone Expansion Module 7915 Problem Solution No dis
17. s applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com univercd cc td doc es_inpck cetrans htm The Warranties and License Agreements page appears 2 To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go The Cisco Limited Warranty and Software License page from the Information Packet appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF N Note You must have Adobe Acrobat Reader to vievv and print PDF files You can download the reader from Adobe s vvebsite http www adobe com 23 3 To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document c Click Go The Cisco warranty page
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19. system administrator 20 6 Technical Specifications for the Cisco Unified IP Phone Expansion Module 7915 This section provides the physical and operating environment specifications for the Cisco Unified IP Phone Expansion Module 7915 as well as the regulatory compliance information Physical and Operating Environment Specifications Specification Value or Range Operating Temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 95 noncondensing Storage temperature 14 to 140 F 10 to 60 C Height 203 mm 8 0 in Width 121 mm 4 75 in Depth 51 mm 2 0 in Weight 366 g 0 82 lb Power 48 VDC 40mA max Cable Specifications The following are the cable specifications for the cables used with the Cisco Unified IP Phone Expansion Module 7915 e 2 RJ 11 jacks with 6 pin connectors for the interface cable connections e 48 V power connector The diameter of the center pin in the Expansion Module power jack Switchcraft 712A is 0 1 in 2 5 mm The center pin is positive voltage The miniature power plug required to mate with the power jack on the Expansion Module is a Switchcraft 760 or equivalent 21 2 Where to Find More Information The following sections provide sources for obtaining additional documentation from Cisco Systems Related Documentation The following documents provide additional information Administration guide for your Cisco Unified IP Phone
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