Cisco Systems 6945 IP Phone User Manual
Contents
1. Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 Operating Your Phone Place a MeetMe Conference Call i Place a MeetMe Conference Call Procedure Step1 Obtain a MeetMe conference number from your system administrator Step2 Distribute the MeetMe conference number to all the participants Step3 Go off hook Step4 Press the MeetMe soft key Step5 Dial the MeetMe conference number All other participants can join the meeting by dialing into the MeetMe conference number Step6 To end the MeetMe conference call all participants must hang up the handset or press the Cancel soft key Redial a Number To redial the most recently dialed number e Lift the handset and press the Redialsoft key e Press the Redial soft key to make a call using a speakerphone or headset e To place the call on a particular phone line get a dial tone on that line then press the Redial softkey Select the Ringtone ws Note You can set separate ringtone for multiple lines by pressing the Line button Also you can set separate a ringtone for each number when there are multiple phone numbers on the phone Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 2s Operating Your Phone A Set up a Call Back Notification Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 P2. 17 Handset Phone handset Phone Screen 02 24 09 21 50 1002 1 o TE 513218 O 4 gt BLeigh Line 2 5 gt _Details End Call Park 1 Header Displays date time and directory number Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Overview Phone Connections 2 Line text label with icon Displays text label and icon for phone or intercom line speed dial numbers or services depending on your configuration 3 Primary line details and other During a call displays details for the primary line If not on a call phone information displays line text label and other information such as placed calls speed dials and phone menu listings 4 Secondary line details and other Displays line label and call details for the secondary line and other phone information phone information such as placed calls speed dials and phone menu listings 5 Soft key labels Displays soft keys for available features or actions Phone Connections This section shows and describes the connectors on your Cisco Unified IP Phone 6945 199282 DC adapter port DC48V for phones not 5 Access port 10 100 PC for connecting your phone provided with inline power to your computer Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8
3. page 10 Access Services page 12 Adjust the Display Contrast page 12 Adjust the Ring Volume page 12 Answer a Call page 12 Call History page 13 Call Park page 16 Call Pickup page 18 End a Call page 19 Establish End a Conference Call page 19 Hold Resume a Call page 19 Forward All Calls page 20 Mute a Call page 20 Phone Applications page 20 Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Operating Your Phone Soft Key Descriptions e Phone Directory page 21 Place a Call page 22 e Place a MeetMe Conference Call page 23 e Redial a Number page 23 Select the Ringtone page 23 Set up a Call Back Notification page 24 e Shared Lines page 24 e Sign In and Out of a Hunt Group page 25 e Speed Dial page 25 e Transfer a Call page 26 e View Phone Information page 28 e Voice Messages page 28 Soft Key Descriptions Your Cisco IP Phone is equipped with soft keys for call features and options Soft keys are displayed along the bottom of the LCD screen and activated using the corresponding buttons Soft keys can change according to the state of the phone amp Note Soft key availability depends on the system configuration and this is not the complete list of the soft keys Soft Key Function All calls Lists all calls Answer Answers an incoming call Backspace lt lt X Navigates to
4. 24413 01 nl Operating Your Phone a Search for and Dial a Contact while on a Call Search for and Dial a Contact while on a Call Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press the Contacts button Press the Personal Directory or Corporate Directory soft key Press the Select button For Personal Directory enter the User ID and PIN Press the Submit soft key or press Cancel to exit For Corporate Directory select any of the following criteria to search for a co worker e First name e Last name e Number Enter the required information Select Search gt Dial Place a Call Use one of the following methods to place a call e Lift the handset and dial the number Dial the number and then lift the handset e Dial the number and then press the Dial soft key e Dial the number and then press the Speaker button e Press the line button for your extension and then dial the number e Press the Speaker button and then dial the number e Press the New Call soft key and then dial the number e If you are using a headset press the Headset button and then dial the number e Dial the number and then press the Headset button e If you have established speed dial numbers press a Speed dial button e If you have selected a number from a directory press the New Call soft key e If you have selected a number from a directory press the Line Headset Speaker button
5. a Call Step 1 Step 2 Step 3 Step 4 Procedure Lift the handset If you are using a headset press the Headset button If you are using the speakerphone press the Answer soft key or the Speaker button If necessary press the line button to select between incoming calls Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 Operating Your Phone Auto Answer i Auto Answer Auto Answer prompts your phone to automatically answer incoming calls after one ring Your system administrator sets up Auto Answer to work either with your speakerphone or headset Procedure Step1 Keep the headset button illuminated when the phone is idle Otherwise calls ring normally and you must manually answer them Step2 To keep the headset button illuminated use a line button or soft keys instead of the headset button to go off hook and on hook and to place and end calls Step3 Keep the handset in the cradle and the headset button unlit Otherwise calls ring normally and you must manually answer them Call History This feature allows you to view call history information on your phone Clear Call History Procedure Step1 Press the Applications button Step2 Select Call History Use the Navigation bar and button to scroll and select Step3 Select All Lines or the line that you want to view Step4 Press the Clear soft key You may need to press
6. edit characters Use the backspace soft key to erase digits that you entered incorrectly Call Opens a new line on the speakerphone to place a call Callback Notifies callers that the called line is free Cancel Cancels the last selection Clear Clears directory history Call History Provides call history Conf Connects callers to a conference call E Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 Operating Your Phone Soft Key Descriptions Soft Key Function Details Provides caller id details Delete Deletes the selected number Dial Dials the displayed number EditDial Selects a number and activates the cursor for editing EndCall Ends the current call Exit Exits from the current selection Fwd all Forwards all calls Fwd Off Sets call forwarding off Hold Places an active call on hold Resumes call on hold Ignore Returns to main screen Meetme Initiates a Meetme conference Missed Lists all the missed calls More Scrolls through additional soft key options for example use the More soft key to locate the DnD soft key New Call Opens a new line on the speakerphone to place a call Ok Confirms the selection Park Forwards calls to a location from which calls can be retrieved by anyone in the system Redial Redials last numb
7. line button flashes amber o Your co worker s phone rings and the line button flashes amber and either you or your coworker can answer the call Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 Operating Your Phone Sign In and Out of a Hunt Group i e When your co worker has a call on the shared line The Shared Line button on your phone appears solid red to indicate that the line is in use remotely Your co worker s call displays on your screen unless your co worker has Privacy enabled e If you answer the call o Your line button turns green o Your co worker s line button turns red When button is red that line cannot be used to barge in on the call or used to make another call e If you put the call on hold Your line button flashes green o Your co worker s line button flashes red e When the line flashes red your co worker can pick up the call Sign In and Out of a Hunt Group Procedure Step1 Press the Hunt Group line button to sign in Visual confirmation displays briefly Step2 Press the button again to sign out Signing out of a hunt group does not prevent non hunt group calls from ringing your phone Speed Dial Speed dialing allows you to enter an index number press a button or select a phone screen item to place a call Depending on your setup your phone can support the following speed dial features e
8. page 1 Physical Description of Cisco Unified IP Phone 6945 TST OT IEIZ r mE cisco Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 2 Overview Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP Physical Description of Cisco Unified IP Phone 6945 Handset with indicator light Description Functions as traditional handset and indicates an incoming call flashing red or new voice message steady red LCD screen Displays information such as incoming outgoing call status directories line status phone configuration options and soft key tabs Also shows dedicated phone line labels Line buttons Depending on configuration programmable buttons provide access to e Phone lines and intercom lines line buttons e Speed dial numbers speed dial buttons including the BLF speed dial features e Call features for example a Privacy button Buttons light to indicate status e Green steady Active call answering call or two way intercom call e Green flashing Held call e Amber steady Privacy in use one way intercom call or DND active e Amber flashing Incoming call or reverting call e Red steady Remote line in use or parked e Red flashing Remote line on hold Soft key buttons Depending on how your system administrator sets up the phone enabl
9. the More soft key first Step5 Press the Delete soft key to delete the Call History screen or press the Cancel soft key to go back to the Call History screen Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 7 on Operating Your Phone A Delete a Call Record From Call History Delete a Call Record From Call History Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press the Applications button Select Call History Use the Navigation bar and button to scroll and select Select All Lines or the line that you want to view Highlight the call you want to delete Press the Del Call soft key You may need to press the More soft key first Press the Delete soft key to delete the call or press the Cancel soft key to go back to the Call History screen Edit Number From Call History Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Procedure Press the Applications button Select Call History Use the Navigation bar and button to scroll and select Select All Lines or the line that you want to view Highlight the call you want to edit Press the EditDial soft key You may need to press the More soft key first Press the Forward Arrow soft key to move the cursor to the right and press the Backward Arrow soft key to move the cursor to the left Press the Back Delete soft key to delete numbers Press
10. you can monitor the status of the line in use idle or in Do Not Disturb state using Line Status indicators b Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administrator sets up You retrieve the call at another phone by dialing a park retrieval prefix number provided by your system administrator then dialing the Directed Call number you used to park the call Your system administrator sets up either the Directed Call Park or Park feature on your phone but not both Park and Retrieve a Call Using Call Park Call park allows you to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system X Note Contact your system administrator for your call park slot number Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 16 OL 24413 01 Operating Your Phone Step 1 Step 2 Park and Retrieve a Call using Assisted Direct Call Park Procedure During a call press the Park soft key then hang up For the duration of the call your phone displays the call park number where the system stored the call Retrieve the call from any other Cisco Unified IP Phone in your network by entering the call park number If you do not retrieve the call within a certain amount of time set by your system administrator a reminder tone will sound on
11. your phone at which time you can resume the call by pressing the Resume soft key or by retrieving it from another phone If you do not retrieve or resume the call within a specified amount of time set by your system administrator after the reminder tone the call will be directed to another destination set up by your system administrator such as voicemail Park and Retrieve a Call using Assisted Direct Call Park Step 1 Step 2 Step 3 Step 4 Procedure During a call press the Transfer button Press the Directed Call Park line button Press the Transfer button You have a limited time to retrieve the parked call before it reverts to ringing at the original number Retrieve the call as follows e Dial the retrieval park slot extension e Dial the Directed Call number Example If the park retrieval prefix is 77 and the Directed Call number is 6789 enter 776789 Park and Retrieve a Call Using Manual Directed Call Park Step 1 Step 2 Step 3 Procedure During a call press the Transfer button Enter the Directed Call number where you will park the call Press Transfer to finish parking the call then hang up You have a limited time to retrieve a parked call before it reverts to ringing at the original number Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Operating Your Phone A Call Pickup Step4 Retrie
12. 0000000000000 00000000000000000000 a et LL Procedure Set the handset aside and pull the square plastic tab from the handset rest Rotate the tab halfway 180 degrees Hold the tab between two fingers with the small notches in the corners facing you Make sure the tab lines up evenly with the slot in the cradle Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Overview a Adjusting the Handset Rest Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 8 OL 24413 01 L Note L Note Operating Your Phone CHAPTER 2 This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone features In the Cisco Unified Communications Manager Express mode Cisco IP Phone model 6945 only supports one call per button It is recommended to configure the dn as dual line dn and the huntstop channel under the dn The second channel on the dn can only be used for call transfer or conference Because there are differences in phone and site configurations not all features described here might apply to your phone Consult your system administrator for more information Soft Key Descriptions
13. Afiafi CISCO Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP First Published July 22 2011 Last Modified July 22 2011 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 24413 01 Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at http i www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R 2011 Cisco Systems Inc All rights reserved Overview 1 Physical Description of Cisco Unified IP Phone 6945 1 Phone Screen 3 Phone Connections 4 Footstand 5 Higher Viewing Angle 6 Lower Viewing Angle 6 Adjusting the Handset Rest 7 Operating Your Phone 9 Soft Key Descriptions 10 Access Services 12 Adjust the Display Contrast 12 Adjust the Ring Volume 12 Answer a Call 12 Auto Answer 13 Call History 13 Clear Call History 13 Delete a Call Record From Call History 14 Edit Number From Call History 14 Filter Call History 14 Place a Call from Call History 15 View Call History 15 View Call Record Details 16 Call Park 16 Park and Re
14. SCCP 4 OL 24413 01 Overview Footstand 2 AC to DC power supply optional 6 Auxiliary port 3 AC power cord optional 7 Handset connection 4 Network port 10 100 SW for connecting 8 Analog headset connection optional to the network Footstand If your phone is placed on a table or desk the footstand can be connected to the back of the phone for a higher or lower viewing angle depending on your preference 199233 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 Overview Higher Viewing Angle Higher Viewing Angle Lower Viewing Angle Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP i OL 24413 01 Overview Adjusting the Handset Rest i Adjusting the Handset Rest Step 1 Step 2 Step 3 Step 4 Step 5 You can adjust the handset rest of a wall mounted phone so that the receiver does not slip out of the cradle ocoonooodyeSoooooooo oooooooooosooocooonon aooonooooooooaaooooo Sc0G0000eeeec00G0000 99900000068000000000 09000000008600000000 00000000000000000000 oo0oooo00o0o000000000 oooooooooorooooooooo oooooooooccocoooocooon So0000000SeceG0GG000 999900900060080000000 bi 99000000088006000000 a 2000000
15. Speed Dial Buttons Allows you to quickly dial a phone number from one or more line buttons set up for speed dialing e Speed Dial Codes AlIlows you to dial a phone number from a code sometimes referred to as abbreviated dialing e Fast Dials Allows you to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 sl Operating Your Phone A Set up Speed Dial Buttons Set up Speed Dial Buttons Speed dial allows you to place a call by pressing a line button or selecting a phone display item Procedure Step1 Sign in to your User Options Web pages Step2 Select User Options gt Device Step3 Select a phone from the Name drop down menu Step4 Click Speed Dials Step5 In the Speed Dial Settings area enter a number and label for a speed dial button programmable button on your phone Step6 Click Save Speed Dial Button To place a call when your phone is on hook e Enter the pre configured speed dial code and press the SpeedDial soft key To place a call when your phone is off hook Procedure Step1 Press the SpeedDial soft key Step2 Enter the pre configured speed dial code Step3 Press the SpeedDial soft key Transfer a Call You can use consultative transfer or direct transfer to transfer a selected call to another
16. d button to scroll and select Step3 Select All Lines or the line that you want to view Step4 Press the Exit soft key to return to the Call History screen Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 7 on Operating Your Phone A View Call Record Details View Call Record Details Procedure Step1 Press the Applications button Step2 Select Call History Use the Navigation bar and button to scroll and select Step3 Select All Lines or the line that you want to view Step4 Select a call record Step5 Press the Details soft key You may need to press the More soft key first Step6 Press the Back soft key to return to the Call History screen Call Park Call Park allows you to park temporarily store a call you receive on your phone which you can then retrieve from another phone for example a phone at a co worker s desk or in a conference room There are two ways you can park a call 1 Park Allows you to park an active call that you answered on your phone and retrieve it using another phone in the Cisco Unified Communications Manager Express system 2 Directed Call Park Allows you to park and retrieve an active call in two different ways a Assisted Directed Call Park Allows you to park an active call by pressing a line button which your system administrator sets up as a speed dial line With this type of directed call
17. e soft key options displayed on your phone screen Transfer button Transfers active calls to another extension Conference button Initiates a conference call Hold button Places the call on hold Navigation Pad and Select center button The navigation pad allows you to scroll up and down on the LCD screen Allows you to scroll through menus highlight items and display speed dials list if you press down when the phone is on hook Display phone numbers from your Placed Calls if you press up when the phone is on hook OL 24413 01 Overview Phone Screen Name Description 9 Headset button Toggles headset on and off When the headset is on the button is lit 10 Speaker button Toggles speaker on and off When the speakerphone is on the button is Lit T 11 Dial pad Functions as traditional telephone keypad 12 Mute button Toggles mute on and off 13 Volume button Increases or decreases handset headset ringer or speakerphone volume 14 Messages button Provides access to message voice mail system Qo 15 Application button Provides access to phone settings such as call history user preferences phone configuration including administration settings device configuration B network configuration and other common configurations and phone model information 16 Contacts button Provides access to phone directories
18. er dialed Remove Removes last participant in a Meetme conference call Resume Returns to active call Search Initiates a search in local directory Transfer Transfers the active call TrsVM Transfers a call to voice mail Update Refreshes or updates the list Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Operating Your Phone Access Services Access Services Step 1 Step 2 Step 3 Step 4 Procedure Press the Applications button Select Services Use the Navigation bar and button to scroll and select Highlight the service you want to access Press the Select soft key or press the Exit soft key to return to the Applications screen Adjust the Display Contrast Step 1 Step 2 Step 3 Step 4 Step 5 The default contrast level setting is 50 Procedure Press the Applications button Select Preferences Use the Navigation bar and button to scroll and select Select Contrast To increase contrast press the up arrow on the Navigation button To decrease contrast press the down arrow Press the Save soft key to set the contrast level or press the Cancel soft key to exit Adjust the Ring Volume During a call press the or on the VOLUME button to respectively increase or decrease the volume e Press the or on the VOLUME button while the handset is in its cradle and the phone is idle Answer
19. he Mute feature does not generate music or a tone Phone Applications Phone applications allow you to access the following 1 Administrator Settings for system administrators only 2 Call History 3 Phone Information 4 Preferences Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 20 OL 24413 01 Operating Your Phone Phone Directory i 5 Services Phone Directory The Cisco Unified IP Phone 6900 series provide you with access to corporate and personal contacts Search for and Dial a Contact Procedure Step1 Press the Contacts button Step2 Press 1 to highlight Personal Directory or Press 2 to highlight Corporate Directory Step3 Press the Select button Step4 For Personal Directory enter the User ID and PIN Step5 Press the Submit soft key or press Cancel to exit Step6 For Corporate Directory use the Navigation bar to select any of the following criteria to search for a co worker e First name e Last name e Number Step7 Enter the required information Step8 Press the Search soft key Step9 Perform any of the following tasks e Press the New Call soft key e Press the Select button on the Navigation bar e Press a line button e Press the Speaker button e Press the Headset button e Pick up the handset Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL
20. ions Manager Express Version 8 8 SCCP OL 24413 01 m Operating Your Phone View Phone Information View Phone Information Procedure Step1 Press the Applications button Step2 Select Phone Information Use the Navigation bar and button to scroll and select Step3 Press the Exit soft key to return to the Applications screen Voice Messages Voice messages are stored on your voicemail system Your company determines the voicemail system your phone uses Check for Voice Messages Note You can configure the visual message indicator lamp and audible message indicator using your User Options Web pages Procedure Step1 Look at the visual message indicator lamp on your handset Step2 Look for the following e For Cisco Unified IP Phone 6941 only A message waiting icon e For Cisco Unified IP Phone 6921 and 6941 only A text message Step3 Listen for a stutter tone from your handset headset or speakerphone when you place a call The stutter tone is line specific You hear it only when using the line that has a waiting message Listen to Voice Messages e Press the Messagesbutton to listen to voice messages left on any line e Press a line button then press Messages to hear only the voice messages for that line Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 2B OL 24413 01 Operating Your Phone Personali
21. ng Pickup Procedure Step1 Press the PickUp soft key to transfer a ringing call within your pickup group to your phone Step2 Perform the following steps if you have multiple lines and want to pick up the call on a non primary line a Press the desired line button b Press PickUp Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 18 OL 24413 01 Operating Your Phone End a Call i If your phone supports auto pickup you are connected to the call If the call rings press the Answer soft key to connect to the call End a Call e Hang up the handset e If you are using a headset press the Headset button or the EndCall soft key e If you are using a speakerphone press the Speaker button or the EndCall soft key Establish End a Conference Call Your system administrator must configure the system for a three party or eight party ad hoc conference Procedure Step1 During a call press the Conference button to open a new line and put the first party on hold Step2 Place a call to another number Step3 Press Conference button again to add the new party to the call Step4 Perform any of the following steps to end a conference call e Hang up the handset or press the Cancel soft key e Depending on the configuration when the conference call initiator disconnects the conference call terminates To end the conference and remain connected to the most recen
22. number Blind Transfer Blind Transfer immediately redirects the call without allowing you to speak to the transfer recipient the person to whom you are transferring the call Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 26 OL 24413 01 Operating Your Phone Step 1 Step 2 Step 3 Consultative Transfer Procedure During a call press the Transfer button The call is placed on hold Dial the number to which you want to transfer the call Press the Transfer button again Consultative Transfer Step 1 Step 2 Step 3 Step 4 Step 5 Redirects the call after first allowing you to speak to the transfer recipient Procedure During a call press the Transfer button The call is placed on hold Dial the number to which you want to transfer the call Wait for the call to be answered Press the Transfer button or hang up the handset If the transfer fails press the Resume soft key to return to the original call Cancel Transfer N Note In the Cisco Unified Communications Manager Express mode Cisco IP Phone 6945 only supports one call per button It is recommended to configure the dn as dual line dn and the huntstop channel under the dn The second channel on the dn can only be used for call transfer or conference Procedure Press the Cancel soft key Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communicat
23. rocedure Press the Applications button Select Preferences Use the Navigation bar and button to scroll and select Select Ringtone If multiline is configured select a line that you want to change the ringtone Highlight a ringtone Press the Play soft key to play a sample Press the Set soft key to select the ringtone Press the Apply soft key to confirm your selection or press the Cancel soft key to go back to the Ringtone screen Press the Back soft key to return to the Preferences screen Set up a Call Back Notification Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press the Callback soft key while listening to the busy tone or ring sound A confirmation screen displays on the phone Press the Exit soft key to return to the main screen Your phone alerts you when the line is free Press the Redial soft key to place the call again Shared Lines Shared lines allow you to use one phone number for multiple phones You might have a shared line if you have multiple phones and want one phone number share call handling tasks with co workers or handle calls on behalf of a manager You or your co worker can join a call on the shared line using the Barge feature Barge converts the call into a conference To barge press the red session button for the remote in use call on the shared line For example if you share a line with a co worker e When a call comes in on the shared line o Your phone rings and the
24. t call press the Conf soft key The older call is placed on hold Hold Resume a Call Procedure Step1 Press the Hold button Step2 Press the Resume soft key or the flashing green line button to resume the call Step3 If your phone supports multiple lines you can use line buttons to swap between holding and active calls Example Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 7 on Operating Your Phone A Forward All Calls If you have a holding call on Line 1 and an active call on Line 2 pressing the Line 1 button makes the Line 1 call active resumes it from hold and automatically puts the Line 2 call on hold Forward All Calls Procedure Step1 Press the Fwd All soft key You will hear a confirmation beep Step2 Dial the number to which you want to forward all your calls Dial the number exactly as if you were placing a call to that number Remember to include locally required prefix numbers The phone display is updated to show that calls will be forwarded Step3 To cancel call forwarding press the Fwd Off soft key Mute a Call To mute a call e While on a call press the Mute button The Mute button lights indicating that the other party cannot hear you To deactivate the mute function do one of the following 1 Press the Mute button again 2 Liftthe handset if you are using mute with your speaker phone AS Note T
25. the Dial soft key to dial the edited number Press the Back soft key to return to the Call History screen Filter Call History Step 1 Step 2 Step 3 Step 4 Procedure Press the Applications button Select Call History Use the Navigation bar and button to scroll and select To sort calls for a specific phone line select All Lines or the line that you want to view To sort by missed calls for the selected line select the Missed soft key The Call History screen displays only the missed calls on the selected line Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 Operating Your Phone Place a Call from Call History i Step5 To view all calls in the Call History screen press the All Calls soft key Step6 Press the Exit soft key to return to the Call History screen Place a Call from Call History Procedure Step1 Press the Applications button Step2 Select Call History Use the Navigation bar and button to scroll and select Step3 Select All Lines or the line that you want to view Step4 From the Call History screen highlight the call you want to dial and perform one of the following Press the New Call soft key e Press the line key e Pick up the handset e Press the Speaker or Headset button View Call History Procedure Step1 Press the Applications button Step2 Select Call History Use the Navigation bar an
26. trieve a Call Using Call Park 16 CONTENTS Park and Retrieve a Call using Assisted Direct Call Park 17 Park and Retrieve a Call Using Manual Directed Call Park 17 Call Pickup 18 Answer a Call Using Pickup 18 Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Contents End a Call 19 Establish End a Conference Call 19 Hold Resume a Call 19 Forward All Calls 20 Mute a Call 20 Phone Applications 20 Phone Directory 21 Search for and Dial a Contact 21 Search for and Dial a Contact while on a Call 22 Place a Call 22 Place a MeetMe Conference Call 23 Redial a Number 23 Select the Ringtone 23 Set up a Call Back Notification 24 Shared Lines 24 Sign In and Out of a Hunt Group 25 Speed Dial 25 Set up Speed Dial Buttons 26 Speed Dial Button 26 Transfer a Call 26 Blind Transfer 26 Consultative Transfer 27 Cancel Transfer 27 View Phone Information 28 Voice Messages 28 Check for Voice Messages 28 Listen to Voice Messages 28 Personalize Your Voicemail 29 Transfer Call to Voice Mail 29 Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 CHAPTER 1 Overview This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline model 6945 The Cisco IP Phone 6945 has four lines e Physical Description of Cisco Unified IP Phone 6945
27. ve the call from any other Cisco Unified IP Phone in your network as follows e Dial the retrieval park slot extension e Dial the Directed Call number Example If the park retrieval prefix is 77 and the Directed Call number is 6789 enter 776789 Call Pickup Call Pickup allows you to answer a call that is ringing on a co worker s phone by redirecting the call to your phone 1 Pickup Allows you to answer a call that is ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time 2 Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by e Using a group pickup number provided by your system administrator e Dialing the ringing phone s number 3 Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group Note Your system administrator sets up the call pickup group you are in and the Pickup soft keys depending on your call handling needs and work environment Your system administrator may also change the function of the Pickup key to operate as Directed Pickup of a specific extension instead of local group pickup In this configuration the calls from you local group can be picked up by pressing the GPickUp key followed by the Star key Answer a Call Usi
28. ze Your Voicemail Procedure Step1 Press the Messages button Step2 Follow the voice prompts Transfer Call to Voice Mail Procedure Press TrnsVM Personalize Your Voicemail Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP OL 24413 01 m Operating Your Phone A Transfer Call to Voice Mail Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8 8 SCCP 3 OL 24413 01
Download Pdf Manuals
Related Search