Home

Cisco Systems 2000.4.3a Security Camera User Manual

1. e Close all programs To install the software update perform the following procedure Procedure Step 1 Before you install the software update review the Frequently Asked Questions About Operating System Software Updates section on page 24 Step2 Click http www cisco com cgi bin tablebuild pl cmva 3des amp Note To obtain the update from the web you must log in with your Cisco Connection Online CCO username and password Step3 In the window that displays locate the readme document for the software update Step4 Review the readme document for specific installation procedures notes caveats and compatibility information Step5 Download the software update to your hard drive Step6 Keep track of the location where you save the downloaded file Step7 To begin the installation double click the downloaded file Step8 Perform the installation on every server where the update is supported starting with the Cisco Unified CallManager publisher database server followed by the subscriber servers one at a time Step9 Perform post installation tasks as described in the Additional Tasks Post Update section on page 27 Additional Tasks Post Update e Enable all Cisco verified third party applications and services that you disabled before the update reboot the server e Verify that the following services are running MS SQL Agent MS SQL Server and other SQL dependencies DC Directory SNMP and its dependencies
2. IIS Admin and its dependencies on the publisher database server Network Time Protocol Tip If the services are not running start the services by choosing Start gt Settings gt Control Panel gt Administrative Tools gt Services From the Services window right click the service and choose Start e Verify that you can place and receive calls and that all features work as expected For more information on supported features refer to the application documentation that support the features for example refer to the Cisco Unified CallManager Features and Services Guide I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy Ongoing Server Management e Verify that all necessary services in Cisco Unified CallManager Serviceability are running on the server Refer to the Cisco CallManager Serviceability Administration Guide for 3 3 or Cisco Unified CallManager Serviceability Administration Guide for 4 1 and 4 2 Ongoing Server Management The HP Insight Management Agent or the IBM Director Agent both SNMP agent extensions allow you to monitor and manage the specific components of your server such as CPU virtual memory and disk usage They also monitor server temperature fan status power supplies and NIC information On Cisco Media Convergence Servers and Cisco approved customer provided servers the drivers upgrade when you upgrade the ope
3. In what order should apply the software updates Refer to Cisco IP Telephony Operating System SQL Server Security Updates for more information See Table 2 to obtain the document How long does it take to upgrade the operating system The upgrade takes approximately 20 60 minutes depending on the server type the speed of the hardware and the age of the components BIOS and so on Where do find more information release notes readme about the software update You can obtain the latest upgrade executable and version specific readme document from the voice software cryptographic site on Cisco com Be aware that the readme document may be a later version than the executable Cisco recommends that you review the updated document for new information regarding the upgrade When should install the software update A Caution Cisco strongly recommends that you install the software update during off peak hours or a maintenance window Installing the software update may cause call processing interruptions Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a 24 OL 10221 02 Frequently Asked Questions About Operating System Software Updates il Which versions of the operating system are compatible with operating system upgrade 2000 4 3a You can upgrade any Cisco MCS or Cisco approved customer provided server that runs 2000 2 7 or later to 2000 4 3a unl
4. configure the server section on page 9 To configure network settings on the server perform the following procedure Procedure On the desktop right click My Network Connections and choose Properties Although the server comes with two Network Interface Cards NIC Cisco recommends that you configure the network settings on the first NIC To configure network settings on the first NIC on the server click Internet Protocol TCP IP then click Properties w_ installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Performing Post Installation Tasks i Tip Step 3 Step 4 A Cisco strongly recommends that you configure a static IP address instead of using DHCP For more information on DHCP and static IP addresses see the What data must I provide to configure the server section on page 9 To configure static IP information click Use the following IP address in the appropriate fields enter the server IP address subnet mask and default gateway as described in the What data must I provide to configure the server section on page 9 To use DHCP click Obtain the IP address automatically Caution Step 5 Step 6 Step 7 You must have a name resolution method in place If you do not plan to use DNS you must configure WINS or configure local name resolution by updating the LMHOSTS file with IP address and hostname
5. each Cisco Unified Communications Server that you are installing in the cluster e Make copies of this table and record your entries for each server in a separate table e Before you begin the installation obtain the configuration data Table 3 Configuration Data for Cisco Unified Communications Servers Configuration Data Your Entry User name Name of your Organization Computer name Administrator Password Current date time and time zone TCP IP properties required if you choose custom network configuration e IP address e Subnet mask e Default gateway DNS servers You must have a name resolution method in place such as Domain Name System DNS Windows Internet Name Server WINS or local e Alternate naming that uses a configured LMHOSTS file DNS domain suffix WINS servers e Primary e Primary e Secondary LMHosts file Workgroup During the operating system installation Cisco requires that you configure the server in a workgroup NT domain optional Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a 12 OL 10221 02 Frequently Asked Questions About the Operating System Installation E Which Cisco verified third party applications may install on the server A Caution Step 1 Step 2 Step 3 Step 4 Step 5 A Cisco supports a limited list of applications on the servers where Cisco Unified CallMana
6. elsewhere by calling 011 408 519 5055 You can also order documentation by e mail at tech doc store mkp external cisco com or by fax at 1 408 519 5001 in the United States and Canada or elsewhere at 011 408 519 5001 Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco com You can submit comments about Cisco documentation by using the response card if present behind the front cover of your document or by writing to the following address Cisco Systems Inc Attn Customer Document Ordering 170 West Tasman Drive San Jose CA 95134 9883 We appreciate your comments Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL http www cisco com en US products products_security_vulnerability_policy html From this site you will find information about how to e Report security vulnerabilities in Cisco products e Obtain assistance with security incidents that involve Cisco products e Register to receive security information from Cisco Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a 34 OL 10221 02 Obtaining Technical Assistance W A current list of security advisories security notices and security responses for Cisco products is available at this URL http www cisco com
7. for the operating system upgrade equals the version of the operating system upgrade that you last ran either via upgrade disk if available or via the web Perform the following procedure to view the operating system versions that are installed on the server Procedure On your server choose Start gt Cisco OS Version to verify the operating system image version that runs on your server Locate the operating system image version and the operating system upgrade version Note The Cisco OS Version utility named MCSver exe logs information to C Program Files Common Files Cisco Logs MCSver log If necessary you can provide log files to the Cisco Technical Assistance Center TAC for assistance with troubleshooting Uninstalling Microsoft Hotfix 831877 If you are planning to install Cisco CallManager Release 3 3 2 or 3 3 3 you may encounter a problem during installation in which the Cisco CallManager installation program displays a harmless AddAnonymousWebUserAccess message Click OK to continue your installation Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Applying Add Performing Post Installation Tasks i You must uninstall the non security Microsoft Windows hotfix 831877 that Cisco Win OS 2000 4 1 and later includes Note Step 1 Step 2 Step 3 Step 4 Microsoft Windows hotfix 831877 comprises a non security update
8. information for every server in your cluster If you do not plan to configure DNS leave the DNS fields empty in the Internet Protocol TCP IP Properties window Make sure that the radio button Use the following DNS server addresses is not chosen so you can configure WINS or local name resolution to configure WINS see Step 6 To configure LMHOSTS file see Step 7 To Configure DNS In the Internet Protocol TCP IP Properties window click the Use the following DNS server addresses radio button then enter the IP addresses of the primary and alternate DNS servers Click OK To Configure WINS To configure WINS perform the following procedure a In the Internet Protocol TCP IP Properties window click the Advanced button b Click the WINS tab c Click the Add button d Enter the WINS server address e Click Add f To add additional server addresses repeat Step 6 g After you complete Step 6 for all addresses that you want to add click OK To Update the LMHOSTS File If you did not configure DNS or WINS server information and if you are installing multiple servers in a cluster you must configure local name resolution by updating the LMHOSTS file so it contains a mapping of the IP address and hostname of each server in the cluster To update the LMHOSTS file perform the following steps a On the server that runs this operating system choose Start gt Run b In the Open field enter command click OK c Atthe
9. is located at this URL http www cisco com techsupport servicerequest For S1 or S2 service requests or if you do not have Internet access contact the Cisco TAC by telephone S1 or S2 service requests are those in which your production network is down or severely degraded Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly To open a service request by telephone use one of the following numbers Asia Pacific 61 2 8446 7411 Australia 1 800 805 227 EMEA 32 2 704 55 55 USA 1 800 553 2447 For a complete list of Cisco TAC contacts go to this URL http www cisco com techsupport contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format Cisco has established severity definitions gw _nstalling the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Obtaining Additional Publications and Information W Severity 1 S1 An existing network is down or there is a critical impact to your business operations You and Cisco will commit all necessary resources around the clock to resolve the situation Severity 2 S2 Operation of an existing network is severely degraded or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products You and Cisco will commit full time resou
10. professionals involved in designing developing and operating public and private internets and intranets You can access the Internet Protocol Journal at this URL http www cisco com ipj e Networking products offered by Cisco Systems as well as customer support services can be obtained at this URL http www cisco com en US products index html e Networking Professionals Connection is an interactive website for networking professionals to share questions suggestions and information about networking products and technologies with Cisco experts and other networking professionals Join a discussion at this URL http www cisco com discuss networking e World class networking training is available from Cisco You can view current offerings at this URL http www cisco com en US learning index htm CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness S
11. subscribe click the following URL and choose CallManager Cryptographic Software including OS updates to receive notification when new operating system updates are posted Only a registered user of Cisco com can access this URL http www cisco com cgi bin Software Newsbuilder Builder VOICE cgi The Cisco PSIRT Advisory Notification Tool provides automatic e mail notification of all Cisco Security Advisories that the Cisco Product Security Incident Response Team PSIRT releases Security Advisories which describe security issues that directly impact Cisco products provide a set of required actions to repair these products To subscribe click the following URL and perform the tasks as directed http www cisco com en US products products_security_vulnerability_policy html I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy W Frequently Asked Questions About Operating System Software Updates Frequently Asked Questions About Operating System Software Updates Review the following information before you upgrade the operating system Why can not find the web executable that the Cisco Unified Communications application documentation specifies If you cannot locate a file on Cisco com Cisco removed the file from the web and replaced it with a newer version Always install the version that is available on the web unless the readme document states otherwise
12. that is reapplied when you install a Cisco Win OS service release Procedure From the Start menu choose Settings gt Control Panel The Control Panel window displays Double click the Add Remove Programs icon The Add Remove Programs window displays Scroll until you locate the Windows 2000 Hotfix 831877 and click the hotfix Click Change Remove itional Security Cisco recommends that you perform the following additional tasks on all servers in a cluster e Always apply the latest operating system upgrades and service releases e Install a Cisco verified antivirus program on all servers e Cisco strongly recommends that you install Cisco Security Agent to protect your servers against unauthorized intrusion Refer to the Cisco Security Agent documentation See Table 2 on page 5 e If you plan to install Cisco Unified CallManager you can install the Cisco Unified CallManager OS Optional Security settings For more information refer to C Utils SecurityTemplates CCM OS OptionalSecurity Readme htm e Subscribe to the Cisco Unified CallManager Notification Tool and PSIRT notification tool The Cisco Unified CallManager Notification Tool provides automatic e mail notification of new fixes operating system updates and service releases that are available for Cisco Unified CallManager and related products including Cisco Unified CallManager Attendant Console Cisco Unified CallManager Assistant or Bulk Administration Tool BAT To
13. the disk unless the procedure or process prompts you to do so When a message displays that states that all existing configuration and information on the hard drive will be lost click OK to continue the installation A message that states that the installation is transferring the operating system image to the server displays This process takes approximately 15 minutes You can either click OK or wait for the installation program to start transferring the image by showing the percentage that is complete The system reboots automatically after the image transfer completes The License Agreement window displays Read through the contents of the agreement To continue the installation you must click I Accept this agreement then click Next The Personalize Your Software window displays Enter your name and the name of your company or organization Click Next The Computer Name and Administrator Password window displays Enter the computer name in the computer name field and the administrator password in the administrator password field Enter the same password in the Confirm Password field Click Next Failure to adhere to the naming convention for computer names results in an inoperable Cisco Unified CallManager system and a loss of configuration and data on the Cisco Unified CallManager publisher database server For information on the naming convention see the Computer Name section on page 9 Tip Step 8 If you leave
14. this document Cisco Unified CallManager refers to supported versions of Cisco CallManager and Cisco Unified CallManager Related Documentation and Software Review the following documents before you install the operating system e The readme document that posts on the web next to the operating system upgrade if available This document provides a list of changes from the last release and additional information about the operating system e Cisco IP Telephony Operating System SQL Server and Security Updates This document provides information for tracking Cisco supported operating system SQL Server and security files that are available for web download from the web e The appropriate Cisco Unified Communications application documentation Locate the release notes installation upgrade backup and restore documents and configuration guides for the applications that you want to install or upgrade As you review this operating system document and perform operating system installation and upgrade procedures use Table 2 which provides URLs for software and documentation Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a 4 OL 10221 02 Table 2 What s Changed in This Release W Quick Reference for Documentation and Software URLs Related Information and Software URL Server hardware specifications http www cisco com en US products hw voiceapp ps378 ind
15. to use during initial startup and configuration of the server Plug the mouse and keyboard into the standard mouse and keyboard connectors that are marked on the back of the server Plug the monitor cable into the monitor connector on the back of the server A Caution When installing the operating system on the Cisco MCS you must use a legacy PS 2 mouse and keyboard If you use a USB keyboard or mouse the operating system may not install successfully amp Note If you connect a MCS server to a Raritan Keyboard Video Mouse KVM switch the keyboard and mouse may not work properly You need a hardware fix for the KVM switch so contact Raritan directly What if encounter problems during the installation Take the following actions if you encounter problems during the installation 1 During the installation if you receive a message that displays in a dialog box see the Error Messages section on page 28 and perform the recommended corrective action 2 Ifyou perform a new installation obtain and review the MCSSetup log log file which you can access by navigating to the following folder on the server where the problem occurred C Program Files Common Files Cisco Logs E Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Installing the Operating System E amp Note Be aware that not all messages that display in the lo
16. 5 2006 Updated the Important Considerations section on page 6 Updated the list of applications that are supported see the Which Cisco Unified Communications applications use the Cisco Unified Communications operating system section on page 8 Included information about the operating system 2000 4 3a upgrade see the Frequently Asked Questions About Operating System Software Updates section on page 24 and the Installing Operating System Software Updates section on page 26 Updated the Error Messages section on page 28 Removed specific information from the Hardware Requirements section on page 6 included the specific information in the operating system release notes Contents This document includes the following topics e Revision History page 2 e Conventions page 4 e Related Documentation and Software page 4 e What s Changed in This Release page 5 e Hardware Requirements page 6 e Important Considerations page 6 e Frequently Asked Questions About the Operating System Installation page 7 What hardware and disks do I receive when I purchase a Cisco MCS or a Cisco Unified Communications application page 7 Can install this version of the Cisco Unified Communications Server operating system on any Cisco MCS page 8 How long does it take to perform the operating system installation page 8 Which Cisco Unified Communications applications use the Cisco
17. DHCP server may assign a different address to the server if the server is disconnected from and then reconnected to the network To return the server to its original IP address you must reprogram the IP addresses of the other devices on the network You cannot provision the IP address on this server by using the DHCP server that is provided with this operating system You must use a separate DHCP server to assign a reserve IP address to this server For more information on DHCP and how to configure the DHCP server that is provided with this operating system press F1 to access the Microsoft Windows 2000 Server online help after you complete the operating system installation Domain Name System DNS The Cisco Unified Communications application that you install may require you to configure DNS or some type of NetBIOS IP NetBIOS over IP name resolution such as Windows Internet Name Service WINS Cisco Unified CallManager requires both DNS and NetBIOS name resolution You can configure a separate Microsoft WINS server configure LMHOSTS files on each server or enable the DNS server that is provided with this operating system For more information on DNS WINS LMHOSTS and on how to enable the DNS server that is provided with this operating system press F1 to access the Microsoft Windows 2000 Server online help after you complete the operating system installation Note A Caution Cisco does not recommend using LMHOSTS for name re
18. DOS prompt enter notepad c winnt system32 drivers etc hosts The file opens I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy HT Performing Post Installation Tasks Step 8 d On anew line at the end of the hosts file enter the following information in two different columns IP address of the server first column and Cisco Unified CallManager server name second column je Tip Make sure that you enter at least one space between the IP address and the server name For example the IP address for the publisher database server equals 171 16 1 251 and the Cisco Unified CallManager server name equals ccm1 On a new line at the end of the hosts file the administrator enters the IP address and server name in different columns and includes at least one space between the data 171 16 1 251 ccm1 e Save the file and close NotePad Perform the procedure on each server in the cluster Verifying the Operating System Version Step 1 Step 2 The MCSver exe program reports the current version of the operating system components Be aware that Cisco does not report the actual application version through this program Most of these components which are run from the installation disks during the initial installation no longer exist on the system The version for the operating system image equals your operating system disk version number The version
19. Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Note This document supports operating system installations 2000 4 3 and 2000 4 3a it also supports operating system upgrade 2000 4 3a Use this document as a guide for installing the Cisco provided Windows 2000 operating system on the Cisco Unified Communications server Cisco Unified Communications applications that use this operating system include Cisco Unified CallManager Cisco Personal Assistant Cisco Emergency Responder Cisco Unified Contact Center Express Cisco Unified IP IVR Cisco Unified IP Queue Manager Cisco Conference Connection Cisco Unified Customer Voice Portal and Cisco Unified MeetingPlace Express Purpose of Document This document includes information and procedures for the following topics e Installing the operating system e Applying software updates for example hotfixes BIOS updates service packs and operating system upgrades Use this document with the documents that are listed in the Related Documentation and Software section on page 4 Cisco Sys TEMS Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA 2006 Cisco Systems Inc All rights reserved W Revision History Revision History Table 1 provides the revision history of this document Table 1 Revision Date Revision History of This Document Comment July
20. Network Teaming Driver to support the functionality for the failover fault tolerant network adapters Refer to Using the Cisco Media Convergence Server Network Teaming Driver for a list of supported servers and installation information Configure the speed and duplex of your network card to 1000 Full if the hardware on your server and network supports gigabit speed Refer to Using the Cisco Media Convergence Server Network Teaming Driver Configuring Network Settings Je Tip Step 1 Step 2 Cisco recommends that you configure static IP information which ensures that the Cisco Unified CallManager server obtains a fixed IP address With this choice Cisco Unified IP Phones can register with Cisco Unified CallManager when you plug the phones into the network If you choose to use Dynamic Host Configuration Protocol DHCP Cisco Technical Assistance Center TAC requires that you reserve an IP address for each server in the DHCP server scope This action prevents the release or reassignment of IP addresses If you do not reserve IP addresses through the DHCP server scope the DHCP server may assign a different address to the server if the server is disconnected from and then reconnected to the network To return the server to its original IP address you must reprogram the IP addresses of the other devices on the network For other information on configuring network settings see the What data must I provide to
21. Unified Communications operating system page 8 How does the operating system installation work page 9 What data must I provide to configure the server page 9 Which Cisco verified third party applications may I install on the server page 13 w_nstalling the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Contents W Which Cisco Unified Communications applications may I install on the same server as Cisco Unified CallManager page 14 May I run a web browser on the server page 14 What preinstallation tasks should I perform page 16 How do I connect the keyboard and mouse to the server page 16 What if I encounter problems during the installation page 16 Where do I obtain the release notes page 17 e Installing the Operating System page 17 e Performing Post Installation Tasks page 19 Configuring Network Settings page 20 Verifying the Operating System Version page 22 Uninstalling Microsoft Hotfix 831877 page 22 Applying Additional Security page 23 e Frequently Asked Questions About Operating System Software Updates page 24 Why can I not find the web executable that the Cisco Unified Communications application documentation specifies page 24 In what order should I apply the software updates page 24 How long does it take to upgrade the operating system page 24 Where do I find more information release notes readme about the s
22. _callmg ccmcomp htm Using the Cisco Media Convergence Server Network Teaming Driver http www cisco com univercd cc td doc product voice iptel_os driver What s Changed in This Release For a list of changes for this release refer to the Cisco Unified Communications Operating System Release Notes To obtain the document see Table 2 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy W Hardware Requirements Hardware Requirements For hardware requirements refer to the Cisco Unified Communications Operating System Release Notes To obtain the document see Table 2 Important Considerations Before you proceed with the operating system installation or software update review the following recommendations and information e Cisco labels new installations of the operating system as either 2000 4 3 or 2000 4 3a and Cisco labels the operating system upgrade as 2000 4 3a For some details about 2000 4 3 and 2000 4 3a review the following information The Cisco MCS 7825 H2 only supports new installations of 2000 4 3a not 2000 4 3 All other servers that are listed in the release notes support new installations of 2000 4 3 or 2000 4 3a To obtain the release notes see Table 2 If you are performing a new installation and want to identify the version of the operating system installation that your server supports locate the operating system installation di
23. able Terminal Services and immediately reboot the server to prevent remote access to the server Accessing the server via Terminal Services may cause the update to fail After you perform the update you must enable Terminal Services If you want to use Virtual Network Computing VNC to remotely install supported applications see Table 2 on page 5 to obtain the latest version of the VNC document Caution If you installed VNC but do not plan to use it to perform the update disable it to prevent remote access to the server If you do not disable VNC and a user administrator accesses the server during the update the update fails HP servers support Integrated Lights Out ILO If your server is a Cisco MCS HP equivalent for example MCS 7835H 2 4 or Cisco approved customer provided HP server you can use ILO for remote configuration and monitoring tasks Cisco does not support ILO for any other purposes including installation and upgrade tasks To use ILO you must obtain the ILO Default Network Settings tag that shipped with your server and perform all necessary startup tasks To use this product refer to the documentation that accompanies your hardware I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy W installing Operating System Software Updates The ILO administrator who accesses the remote server controls all tasks that occur on the serve
24. and stopping platform agents and services such as Cisco Security Agent performance monitoring for example NetIQ antivirus service for example Cisco verified McAfee services and remote management services ensure that the installation does not encounter issues that are associated with these services I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy Frequently Asked Questions About the Operating System Installation Which Cisco Unified Communications applications may install on the same server as Cisco Unified CallManager A Consider the following information before you install other software besides Cisco Unified CallManager on the Cisco MCS or the Cisco approved customer provided server The system does not support Cisco Unity on a server that runs this version of the operating system To identify the Cisco Unified Communications applications that you can install on the Cisco Unified CallManager server see Which Cisco Unified Communications applications use the Cisco Unified Communications operating system section on page 8 Cisco strongly recommends that you install a security agent to protect your servers against unauthorized intrusion Cisco offers the following security agent options Cisco Security Agent CSA for Unified CallManager and Management Center for Cisco Security Agent CSA MC CSA for Cisco Unified CallManager comp
25. before you install the application You can change the choice after the installation but you must place the server in a workgroup again before you upgrade any applications Domain Suffix Always enter the Domain Name System DNS domain suffix in the format mydomain com or mycompany mydomain com Cisco applications such as Cisco Unified CallManager depend on DNS for resolution between the IP address to host name and vice versa If your company does not support internet name resolution with a DNS server enter a fictitious domain suffix such as mydomain com or mycompany mydomain com during installation and use the same domain suffix when you configure your DNS server TCP IP Properties Assign an IP address subnet mask and default gateway Note Cisco recommends that you choose static IP information which ensures that the server obtains a fixed IP address With this choice Cisco Unified IP Phones can register with the application when you plug the phones into the network OL 10221 02 A Frequently Asked Questions About the Operating System Installation E Caution amp If you choose to use Dynamic Host Configuration Protocol DHCP Cisco Technical Assistance Center TAC requires that you reserve an IP address for each server in the DHCP server scope This action prevents the release or reassignment of IP addresses If you do not reserve IP addresses through the DHCP server scope the
26. bsite at this URL http www cisco com You can access international Cisco websites at this URL http www cisco com public countries_languages shtml Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a I oL 10221 02 Hs Documentation Feedback Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium The DVD enables you to access multiple versions of installation configuration and command guides for Cisco hardware and software products With the DVD you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet Certain products also have PDF versions of the documentation available The Product Documentation DVD is available as a single unit or as a subscription Registered Cisco com users Cisco direct customers can order a Product Documentation DVD product number DOC DOCDVD or DOC DOCDVD SUB from Cisco Marketplace at this URL http www cisco com go marketplace Ordering Documentation Registered Cisco com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL http www cisco com go marketplace Nonregistered Cisco com users can order technical documentation from 8 00 a m to 5 00 p m 0800 to 1700 PDT by calling 1 866 463 3487 in the United States and Canada or
27. corecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0601R Copyright 2006 Cisco Systems Inc All rights reserved w_nstalling the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02
28. does not downgrade RAID firmware The current version of the RAID Firmware is lt number gt The RAID Firmware version tested on this system is lt number gt The RAID Firmware will be automatically adjusted as part of this installation Press OK to continue or Cancel to abort the installation RAID Firmware Version Warning This message displays when the RAID firmware on the server represents a different release than the version that was tested To continue the installation click OK The installation upgrades or downgrades the RAID firmware to the tested version The current version of the RAID BIOS is lt number gt The RAID BIOS version tested on this system is lt number gt The RAID BIOS will be automatically adjusted as part of this installation Press OK to continue or Cancel to abort the installation RAID BIOS Version Warning This message displays when the RAID BIOS on the server represents a different release than the version that was tested To continue the installation click OK The installation upgrades or downgrades the RAID BIOS to the tested version The transfer of the OS image to the hard drive failed This can be caused by scratched or smudged DVD ROM media or a hardware failure within the system Fatal Error This message displays when the installation cannot properly transfer the operating system to the hard drive Verify the condition of the DVD media and attempt th
29. e Click to acknowledge that the installation process erases existing data e Read and agree to the terms in the End User License Agreement e Enter your user name and name of your organization e Enter the computer name and the administrator password e Choose the appropriate time zone date and time e Choose the network setting configuration e Join a workgroup which serves as a requirement for the application installation Using the data that you collected in Table 3 complete the following procedure to configure each server N Note The server may reboot multiple times to complete installation of additional drivers and patches Do not reboot the system manually during this time unless the installation instructs you to do so Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a I OL 10221 02 E W installing the Operating System Step 1 Step 2 Procedure Locate the operating system installation disk Insert the disk and then power up the server You must boot from this disk to begin installing the operating system Tip Step 3 Step 4 Step 5 Step 6 Step 7 A Caution p The first time that you start up a new server you do not see any indication that the startup process is operating normally The startup on a new server takes longer than on preinstalled servers You may wait as long as 3 minutes before a video connection occurs Do not remove
30. e installation again A failure to program the BIOS was encountered Error Code lt number gt Fatal Error This message displays when the installation cannot configure the system BIOS Verify the health of server and attempt the installation again I OL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Error Messages Table 6 Error Messages continued Error Message Corrective Action The installation was unable to detect the needed state information This can be caused by a corrupted or incompatible BIOS version Error code lt number gt Fatal Error This message displays when the installation cannot determine the necessary state information Attempt the installation again The installation was unable to reset needed state information This can be caused by a corrupted or incompatible BIOS version Error code lt number gt Fatal Error This message displays when the installation cannot change the state information Attempt the installation again The installation was unable to retrieve needed system information Error code lt number gt SysInfo Fatal Error This message displays when the installation cannot determine the necessary system information Attempt the installation again T
31. er gt MHz Please correct before reattempting installation CPU Speed Fatal Error This message displays when the server processors do not have the correct CPU speed Before you proceed with the installation correct the problem The hard drive size detected was not the expected lt number gt MB Actual detected size lt number gt MB Please correct before reattempting installation Drive Size Fatal Error This message displays when the size of the physical drives is not the correct value Before you proceed with the installation install hard drives that meet the minimum requirements The number of hard drives detected was not the expected lt number gt drive s Actual detected number lt number gt Please correct before reattempting installation Drive Size Fatal Error This message displays when the number of physical drives is not the correct value Before you proceed with the installation inspect the drives and correct the number of drives if required Configuring the RAID Array Controller System will reboot upon completion Configuring RAID Controller The system automatically configures the RAID Array Controller and reboots You do not need to take any action The BIOS Version detected is prior to the approved version of lt number gt Actual detected version lt number gt Please correct before reattempting installation BIOS Version Fatal Error The installation may not support t
32. ess the server already runs 2000 4 3 The upgrade detects the current version that runs on the server if the server does not run a compatible version the upgrade aborts If the server runs 2000 4 3 you cannot upgrade it to 2000 4 3a but you can apply the 2000 4 3a service releases to get the fixes that are available in 2000 4 3a For other important considerations see the Important Considerations section on page 6 May perform configuration tasks during the update A Caution Do not attempt to perform any configuration tasks during the installation Before you update the server disable all services that allow any administrator to perform remote configuration tasks For example disable Terminal Services or VNC if you do not plan to use it before the upgrade to prevent an administrator from browsing into the server during the installation Notify all users that you are performing an installation so users do not browse into the server Performing configuration tasks during the installation causes an installation failure May I use Terminal Services VNC or ILO on this server during an update A Cisco installs Terminal Services so Cisco Technical Assistance Center TAC can perform remote administration and troubleshooting tasks Cisco does not support operating system installations upgrades or software updates through Terminal Services Caution A Before the update Cisco strongly recommends that you dis
33. ex html for Cisco MCS http www cisco com en US products hw voiceapp ps378 prod _brochure_list html for Cisco approved customer provided servers Related operating system and server documentation which includes the following documents e Installation document and release notes e Cisco IP Telephony Operating System SQL Server Security Updates http www cisco com univercd cc td doc product voice iptel_os index htm Virtual Network Computing VNC documentation http www cisco com univercd cc td doc product voice iptel_os index htm Operating system upgrade executable support patches and corresponding readme documentation http www cisco com kobayashi sw center sw voice shtml Note The operating system and SQL Server support patches post on the voice products operating system cryptographic software page You can navigate to the site from the voice application Cisco Unified CallManager CRS and so on software page Cisco Security Agent CSA and McAfee documentation http www cisco com univercd cc td doc product voice c_callmg s ec_vir index htm Related Cisco Unified Communications application documentation http www cisco com univercd cc td doc product ipcvoice htm Cisco Unity documentation http www cisco com univercd cc td doc product voice c_unity index htm Cisco Unified CallManager Compatibility Matrix http www cisco com univercd cc td doc product voice c
34. ferences to documents on server hardware specification Running a web browser on the server causes CPU usage to surge access the server by using a web browser from another computer on the same network Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Frequently Asked Questions About the Operating System Installation E May use Terminal Services VNC or ILO to install the operating system on this server About Terminal Services Cisco does not support installations or upgrades through Terminal Services A Caution Before a software update for example an upgrade Cisco strongly recommends that you disable Terminal Services and immediately reboot the server to prevent remote access to the server Accessing the server via Terminal Services may cause the software update to fail After you update the server you must enable Terminal Services About Virtual Network Computing If you want to use Virtual Network Computing VNC to remotely install supported applications see Table 2 to obtain the latest version of the VNC document A Caution If you installed VNC but do not plan to use it disable it to prevent remote access to the server If you do not disable VNC and a user administrator accesses the server during the software update for example the operating system upgrade the update fails About Integrated Lights Out ILO HP ser
35. g file are catastrophic Messages appear in the log file for many reasons For example messages show attempts to access a service that Cisco Unified CallManager does not use Where do obtain the release notes To obtain the release notes see Table 2 on page 5 Installing the Operating System A Caution Before the installation be aware that the process erases the server hard drive and all data and configuration information if present If you are reinstalling the operating system and you want to retain the present configuration be sure to record your previous configuration settings amp Note During the installation the server reboots several times Do not power off the server at any time during this process unless instructed Any unexpected power interruption during the installation process may prevent proper completion of the configuration and may prevent the operating system from restarting Before you connect your server to the network install the latest operating system upgrade and apply the appropriate Microsoft hotfixes To protect the server from virus attacks during the operating system installation Cisco recommends that you complete the operating system installation and apply the latest operating system upgrades and service releases before you connect the server to the network During the installation you perform the following tasks e Insert the operating system installation disk into the drive
36. ger is installed If you are uncertain whether a third party application is supported do not install it on the server To review a list of third party Cisco verified applications that you may install on the server perform the following procedure Procedure Click http www cisco com pcgi bin ecoa Search In the Solution drop down list box click IP Communications From the Solution Category drop down list box choose Operations Administration and Maintenance OAM If you want to do so choose a company Click Search Caution Installing or using Netscape Navigator on the Cisco MCS or the Cisco approved customer provided server causes severe performance problems Must I disable Cisco verified applications A Except for the first operating system installation you must disable Cisco Security Agent as well as any third party Cisco verified applications on your servers whenever you perform a reinstallation or upgrade of the operating system Caution To successfully complete installation upgrade or restoration procedures you must disable and stop all Cisco verified applications services on every server in the cluster To disable services choose Start gt Settings gt Control Panel gt Administrative Tools gt Services From the Services window right click the service and click Properties Click the drop down arrow for the Startup type field and choose Disabled Click Stop then click OK Disabling
37. go psirt To see security advisories security notices and security responses as they are updated in real time you can subscribe to the Product Security Incident Response Team Really Simple Syndication PSIRT RSS feed Information about how to subscribe to the PSIRT RSS feed is found at this URL http www cisco com en US products products_psirt_rss_feed html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products We test our products internally before we release them and we strive to correct all vulnerabilities quickly If you think that you have identified a vulnerability in a Cisco product contact PSIRT e For Emergencies only security alert cisco com An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported All other conditions are considered nonemergencies e For Nonemergencies psirt cisco com In an emergency you can also reach PSIRT by telephone e 1 877 228 7302 e 1 408 525 6532 Tip We encourage you to use Pretty Good Privacy PGP or a compatible product for example GnuPG to encrypt any sensitive information that you send to Cisco PSIRT can work with information that has been encrypted with PGP versions 2 x through 9 x Never use a revoked or an expired encryption key The correct public key to use in your correspondence with PSIRT is the one linked in the Contac
38. he installation was unable to retrieve needed drive information Error code lt number gt Drive Count Fatal Error This message displays when the installation cannot determine the number of hard drives Verify that the hard drives are functioning and properly installed Attempt the installation again The configuration of the array controller failed This can be caused by unexpected hardware or a hardware failure within the system Error code lt number gt Fatal Error This message displays when the RAID controller failed to accept the configuration information Write down the error message in a place that you will remember and attempt the installation again The transfer of the latest Security and System Updates failed This can be caused by scratched or smudged DVD ROM media or missing files on the DVD ROM An internal error occurred Attempt the installation again The installation will now abort This message displays at the end of any fatal error OS image complete Now Rebooting You do not need to take any action OL 10221 02 Table 6 Error Messages continued Error Message Using the Bug Toolkit W Corrective Action The IBM Director Agent WMI CIM Server service is stopping The IBM Director Agent WMI CIM Server service was stopped successfully System error 1060 has occurred The specified service does not exist as an installed service The sys
39. he system BIOS family This message may display if the server is not supported Before you proceed with the installation correct the problem I OL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Error Messages Table 6 Error Messages continued Error Message Corrective Action The current version of the BIOS is lt number gt This BIOS version is below the minimum expected version of lt number gt The BIOS will be automatically upgraded as part of this installation Press OK to continue or Cancel to abort the installation BIOS Version Warning To continue click OK and the system upgrades the BIOS to the correct version The current version of the BIOS is lt number gt The BIOS version tested on this system is lt number gt Please note this system has not been tested with the detected BIOS version of lt number gt Press OK to continue or Cancel to abort the installation BIOS Version Warning The server has a later BIOS than the version that was tested To continue the installation click OK the system does not downgrade the BIOS The current version of the BIOS is lt number gt The BIOS version tested on this system is lt number gt The BIOS will be automatically adjusted as part of th
40. id service contract but do not have a user ID or password you can register at this URL http tools cisco com RPF register register do Note Use the Cisco Product Identification CPI tool to locate your product serial number before submitting a web or phone request for service You can access the CPI tool from the Cisco Technical Support amp Documentation website by clicking the Tools amp Resources link under Documentation amp Tools Choose Cisco Product Identification Tool from the Alphabetical Index drop down list or click the Cisco Product Identification Tool link under Alerts amp RMAs The CPI tool offers three search options by product ID or model name by tree view or for certain products by copying and pasting show command output Search results show an illustration of your product with the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information After you describe your situation the TAC Service Request Tool provides recommended solutions If your issue is not resolved using the recommended resources your service request is assigned to a Cisco engineer The TAC Service Request Tool
41. ified CallManager publisher database server The host name computer name for a Cisco Unified CallManager server cannot start with a digit When you choose a host name that begins with a digit a Cisco Unified CallManager server does not function properly Ensure that the computer name comprises a unique network name of 15 characters or less It may contain alphanumeric characters and hyphens and must begin with an alphabetical character Make sure that the computer name and workgroup labels follow the rules for ARPANET host names Although Microsoft allows the use of the underscore character _ as part of the naming convention Cisco strongly recommends that you do not use the underscore character in the hostname for this computer The format for DNS domain names comprises labels that are separated by single dots Each label comprises 1 to 63 characters with a maximum of 255 characters including the separating dots for the entire domain name Labels must adhere to the following naming conventions e Ensure that the computer name starts with a letter e Ensure that the computer name ends with a letter or digit e Ensure that the interior characters of the computer name contain only letters digits and hyphens e Ensure that the computer name is unique to your network e Ensure that the computer name is a maximum of 15 characters OL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versio
42. installation completes the server reboots Log in to the server by using the administrative user name and password The system checks for network transmission conflicts the first time that the server is started after the operating system is installed If your server displays a message to this effect click OK to remove the message If you received an error message correct the network conflict that the installation program detected clear the System log under Event Viewer and rerun the utility CheckNICDuplex exe in the C utils folder to ensure that no more network conflicts exist Install the operating system on every server in the cluster After you complete the installation configure network settings on each server in the cluster as described in the Configuring Network Settings section on page 20 Refer to the Cisco Unified Communications application documentation for additional installation and configuration tasks See Table 2 on page 5 Performing Post Installation Tasks See Table 5 for a list of tasks that you should perform after you install the operating system software Table 5 Post Installation Tasks Task Notes Configure network settings See the Configuring Network Settings section on page 20 See the What data must I provide to configure the server section on page 9 Verify the operating system version that is installed on the server See the Verifying the Operating System Version
43. is installation Press OK to continue or Cancel to abort the installation BIOS Version Warning The server has a different BIOS than the version that was tested To continue the installation click OK The installation automatically upgrades or downgrades the BIOS The current version of the RAID Firmware is lt number gt This RAID Firmware version is below the minimum expected version of lt number gt The RAID Firmware will be automatically upgraded as part of this installation Press OK to continue or Cancel to abort the installation RAID Firmware Version Warning This message displays when the RAID firmware on the server represents an earlier release than the version that was tested To continue the installation click OK The installation upgrades the RAID firmware to the tested version OL 10221 02 Table 6 Error Messages continued Error Message Error Messages Corrective Action The current version of the RAID Firmware is lt number gt The RAID Firmware version tested on this system is lt number gt Please note this system has not been tested with the detected RAID Firmware version of lt number gt Press OK to continue or Cancel to abort the installation RAID Firmware Version Warning This message displays when the RAID firmware on the server represents a later release than the version that was tested To continue the installation click OK The installation
44. ke any action Elapsed time for Image Transfer is lt number gt minutes The transfer time depends on the server type interface speed and other factors You do not need to take any action Adding latest Security and System Updates You do not need to take any action The installation program has determined that this server is not supported by this media This message displays when the server is not associated with the DVD media Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Table 6 Error Messages continued Error Message Error Messages Corrective Action The memory detected was not a minimum expected lt number gt MB Actual detected memory lt number gt MB Please correct before reattempting installation Memory Size Fatal Error This message displays when the server does not have the minimum memory Before you proceed with the installation increase the memory The number of CPUs detected was not the expected lt number gt count Actual detected CPU count lt number gt Please correct before reattempting installation CPU Count Fatal Error This message displays when the server does not have the correct number of processors Before you proceed with the installation correct the problem The CPU speed detected was not the expected lt number gt MHz Actual detected CPU speed lt numb
45. ns 2000 4 3 and 2000 4 3a Jg Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Frequently Asked Questions About the Operating System Installation e Do not include a space anywhere in the computer name including leading or trailing spaces Do not use the following characters and symbols which are not valid entries in computer names l lt gt Be aware that the labels are case insensitive and must begin and end with a letter or digit character Do not create domain names that contain digits only Note For unsupported cases a message warns that the DNS implementation may not support UTF 8 or underscore characters for example a message may display when you modify the hostname or DNS suffix and enter a DNS name that includes UTF 8 or underscore character that is not listed in RFC 1123 If you change the computer name after the application installation you must reinstall the operating system and the application Workgroup This entry specifies the name of the workgroup to which this computer belongs A workgroup comprises a collection of computers that have the same workgroup name Ensure that this entry of 15 characters or less follows the same naming conventions as the computer name A message displays if you attempt to use the same name for the computer name and workgroup name Note Cisco strongly recommends that the server belongs to a workgroup
46. o Press titles and other information go to Cisco Press at this URL http www ciscopress com Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments Each quarter Packet delivers coverage of the latest industry trends technology breakthroughs and Cisco products and solutions as well as network deployment and troubleshooting tips configuration examples customer case studies certification and training information and links to scores of in depth online resources You can access Packet magazine at this URL http www cisco com packet iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Magazine at this URL http www cisco com go iqmagazine or view the digital edition at this URL http ciscoiq texterity com ciscoiq sample I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy W Obtaining Additional Publications and Information e Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
47. oftware update page 24 When should I install the software update page 24 Which versions of the operating system are compatible with operating system upgrade 2000 4 3a page 25 May I perform configuration tasks during the update page 25 May I use Terminal Services VNC or ILO on this server during an update page 25 What pre post update tasks should I perform page 26 What if I encounter problems during the operating system upgrade page 26 e Ongoing Server Management page 28 e Error Messages page 28 e Using the Bug Toolkit page 33 e Obtaining Documentation page 33 e Documentation Feedback page 34 e Obtaining Technical Assistance page 35 e Obtaining Additional Publications and Information page 37 I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy W Conventions Conventions The following documentation conventions apply to this document Blue Text To quickly navigate to a section or URL click text that appears in this color amp Note Reader take note Notes contain helpful suggestions or references to material that is not covered in the publication p Tip Reader use the information to perform a task Tips provide helpful information for performing tasks A Caution Reader be careful You may do something that could result in equipment damage or loss of data Unless otherwise indicated in
48. olely to the single application or a server that supports coresident applications The following list provides the Cisco Unified Communications applications that are intended specifically for use with this operating system amp Cisco Unified CallManager or Cisco CallManager not Cisco Unified CallManager 5 0 Install on a server that is dedicated to the application or install on a server with Cisco Unified CallManager and a supported coresident application Cisco Unified Contact Center Express or Cisco Unified IP IVR Install on a server that is dedicated to the application or install on a server with Cisco Unified CallManager and a supported coresident application Cisco Unified IP Queue Manager Cisco Unified MeetingPlace Express Cisco Personal Assistant Cisco Emergency Responder Cisco Conference Connection Cisco Unified Customer Voice Portal Note Cisco Unity does not use the operating system that is represented in this document Refer to the Cisco Unity documentation for information on the Cisco Unity operating system See Table 2 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Frequently Asked Questions About the Operating System Installation E How does the operating system installation work When you begin the installation you boot the server from the operating system installation disk After the system boots the installation utili
49. omer provided HP DL320 G3 and the customer provided IBM xSeries 306 oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Jg Frequently Asked Questions About the Operating System Installation All Cisco MCS and customer provided servers that meet approved Cisco configuration standards ship with a blank hard drive When you purchase a Cisco Unified Communications application you receive an operating system installation disk and another installation disk for the Cisco Unified Communications application Can install this version of the Cisco Unified Communications Server operating system on any Cisco MCS No This installation supports a new installation on the Cisco MCS HP servers and IBM servers that are listed in the operating system release notes To obtain the release notes see Table 2 The installation displays a message if it detects an unsupported server How long does it take to perform the operating system installation The entire operating system installation process excluding preinstallation tasks takes approximately 20 to 30 minutes per server depending on your server type Which Cisco Unified Communications applications use the Cisco Unified Communications operating system After you install the Cisco Unified Communications operating system you install supported Cisco Unified Communications applications on a server that is dedicated s
50. ownload and install operating system upgrades hotfixes operating system service releases and additional operating system software updates from Cisco com The operating system upgrade updates your system to the latest Cisco Unified Communications operating system version Do not perform the operating system upgrade on a server that is already running the same version of the operating system Perform updates on the Cisco Unified CallManager publisher database server first and then on the subscriber server s one at a time Before You Begin e Verify that the server runs a compatible version of the operating system as described in the Which versions of the operating system are compatible with operating system upgrade 2000 4 3a section on page 25 e Disable all Cisco verified third party applications and reboot the server e Disable Cisco IDS Host Sensor Agents and reboot the server e Verify that you installed the latest backup utility that is available on the web Verify that you have a good backup of your data on a network directory or tape device Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Installing Operating System Software Updates E e Verify that you have enough free disk space on the server Make sure that you have 1 GB of free disk space Delete any unnecessary files Remove old log files CDP records old installation files and so on
51. r If an administrator is performing an installation upgrade directly on the server and ILO administrator tries to access the server the ILO administrator controls all tasks on the server When an ILO administrator accesses a remote server the application locks the keyboard and mouse on the remote server where the tasks are occurring These tasks may interrupt the installation or upgrade to prevent interruptions notify all users that can access the server regarding when the upgrade will occur What pre post update tasks should perform See the Installing Operating System Software Updates section on page 26 What if encounter problems during the operating system upgrade amp If you encounter problems during the installation Cisco recommends that you take the following actions 1 Ifyou receive a message that displays in a dialog box during the operating system upgrade see the Error Messages section on page 28 and perform the recommended corrective action 2 On the server where the upgrade problem occurred obtain and review the log file MCSOSupg log from C Program Files Common Files Cisco Logs Note Be aware that not all messages that display in the log file are catastrophic Error messages display in the log file for many reasons for example attempts to access a service that Cisco Unified CallManager does not use display Installing Operating System Software Updates This section describes how to d
52. rating system Error Messages Table 6 describes error messages that display in dialog boxes and the appropriate corrective actions If you need to obtain the log files see the What if I encounter problems during the installation section on page 16 Table 6 Error Messages Error Message Corrective Action Any existing configuration and information on the hard drives will be lost DO YOU WISH TO PROCEED ALL DATA WILL BE LOST To continue the installation click OK Configuring the Hard Drives System will reboot upon completion The system automatically configures the hard drives You do not need to take any action Configuring System BIOS The system automatically configures the BIOS You do not need to take any action Configuring System BIOS System will reboot upon completion The system automatically configures the BIOS You do not need to take any action Clearing the RAID Array Configuration Clear RAID Configuration The system automatically clears the RAID configuration You do not need to take any action The SATA RAID BIOS Setting will be enabled on this system and a reboot is required The System will now reboot REBOOT REQUIRED The system reboots automatically you do not need to take any action Transferring Image on to System This will take several minutes You do not need to take any action Image transfer is initiating You do not need to ta
53. rces during normal business hours to resolve the situation Severity 3 S3 Operational performance of the network is impaired while most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your business operations Obtaining Additional Publications and Information Information about Cisco products technologies and network solutions is available from various online and printed sources The Cisco Product Quick Reference Guide is a handy compact reference tool that includes brief product overviews key features sample part numbers and abbreviated technical specifications for many Cisco products that are sold through channel partners It is updated twice a year and includes the latest Cisco offerings To order and find out more about the Cisco Product Quick Reference Guide go to this URL http www cisco com go guide Cisco Marketplace provides a variety of Cisco books reference guides documentation and logo merchandise Visit Cisco Marketplace the company store at this URL http www cisco com go marketplace Cisco Press publishes a wide range of general networking training and certification titles Both new and experienced users will benefit from these publications For current Cisc
54. rises a standalone agent and security policy that is designed to be used on all servers in the voice cluster Because the policy that this agent includes is configured specifically for Cisco Unified CallManager and other Cisco Unified Communications applications you cannot update or view it You can download the agent from http www cisco com cgi bin tablebuild pl cmva 3des If you want to add change delete or view rules and policies that CSA for Cisco Unified CallManager includes or if you want to add support for non Cisco approved third party applications you must purchase and install the fully managed console CSA MC CSA MC requires a separate dedicated server to be used as the management center This management center allows you to create agent kits that are then distributed to agents that are installed on other network systems and servers To access information on Cisco Security Agent see Table 2 on page 5 Caution If you are uncertain whether a Cisco Unified Communications application is supported on the server do not install it Before you install the application always review the application documentation for recommended configurations and installations May run a web browser on the server Cisco strongly recommends that you do not run a web browser on the Cisco MCS or a Cisco approved customer provided server Cisco approved customer provided servers must adhere to exact server configurations See Table 2 for re
55. roller If you configure any server in the cluster as a Domain Controller you cannot upgrade or reinstall Cisco Unified CallManager on the server Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a oL 10221 02 g ons Frequently Asked Questions About the Operating System Installation What preinstallation tasks should perform For preinstallation tasks that you must complete before you install this operating system see Table 4 Table 4 Step 1 Step 2 Step 3 Preinstallation Tasks Preinstallation Tasks Important Notes Carefully review the hardware documentation that accompanies your server Make sure that you have the appropriate hardware before installing the application To obtain the server hardware specifications see Table 2 Connect a monitor keyboard and mouse to the server See the How do I connect the keyboard and mouse to the server section on page 16 Locate Table 3 which provides specific server configuration information What post installation tasks should perform See the What data must I provide to configure the server section on page 9 For post installation tasks that you must complete before you install the Cisco Unified Communications application see Table 5 on page 19 How do connect the keyboard and mouse to the server You must supply a monitor and if necessary a keyboard and mouse
56. section on page 22 Verify that you have all hotfixes and support patches installed on the server If not download and install the latest operating system service release that is available on the web See Table 2 on page 5 for a reference to the readme document for the operating system support software See the following sections e Frequently Asked Questions About Operating System Software Updates page 24 e Installing Operating System Software Updates page 26 I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy W Performing Post Installation Tasks Table 5 Post Installation Tasks continued Task Notes If you plan to install Cisco CallManager Release 3 3 2 or 3 3 3 uninstall the non security Microsoft hotfix 831877 that the operating system includes See the Uninstalling Microsoft Hotfix 831877 section on page 22 Subscribe to the Cisco Unified CallManager Notification Tool and PSIRT notification tool This task enables you to receive e mail notification whenever new fixes operating system updates and service releases become available See the Applying Additional Security section on page 23 Increase the security on your server See the Applying Additional Security section on page 23 If your hardware supports network teaming HP only enable the Cisco Media Convergence Server MCS
57. sk that ships in your software kit If you run 2000 4 3 on the Cisco MCS 7815 I2 Cisco strongly recommends that you apply a 2000 4 3a service release for example 2000 4 3asr1 as described in the Installing Operating System Software Updates section on page 26 For this server operating system 2000 4 3 lacks a driver for the PCI X card which the 2000 4 3a service release includes If the server runs 2000 4 3 you cannot upgrade it to 2000 4 3a but you can apply the 2000 4 3a service releases to get the fixes that are available in 2000 4 3a You can upgrade any Cisco MCS or Cisco approved customer provided server that runs 2000 2 7 or later to 2000 4 3a unless the server already runs 2000 4 3 The upgrade detects the current version that runs on the server and if the server does not run a compatible version the upgrade aborts The readme document that posts next to the 2000 4 3a upgrade executable provides additional details about the upgrade To obtain the document see Table 2 e This Cisco Unified Communications operating system requires a minimum of 2 GB of memory on the server If the installation process detects less than 2 GB memory on the server the installation aborts e Install the operating system image on the Cisco Unified CallManager publisher database server first and then on the subscriber server s e Install the same operating system version including the latest operating system service release on all the ser
58. solution when more than 10 nodes exist in your network You must have a name resolution method in place such as Domain Name System DNS Windows Internet Name Server WINS or local naming that uses a configured LMHOSTS file If you use DNS make sure that the DNS server contains a mapping of the IP address and hostname of the server that you are installing before you begin the installation If you use local name resolution ensure that the LMHOSTS file is updated on the existing servers in the cluster before you begin the installation on the subscriber server then you must add the same information to the Imhosts file on the new server during installation as the procedure instructs NT Administrator Password You must enter and confirm an administrator password Cisco requires a password for security purposes If you leave the password blank you cannot install a Cisco Unified Communications application on the server Tip Ensure that you use the same administrator password on all servers in the cluster I OL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a Frequently Asked Questions About the Operating System Installation Configuration Data See Table 3 on page 12 for configuration information that is required for installing the operating system on your server e Complete all fields unless otherwise noted e Gather this information for
59. stem provides support for a limited set of applications where Cisco Unified CallManager is installed If you are uncertain whether a third party application is supported do not install it on the server Always disable third party Cisco verified applications on the server before the installation except when you are installing the operating system for the first time Before you perform the installation review the Frequently Asked Questions About the Operating System Installation section on page 7 Frequently Asked Questions About the Operating System Installation Review the following questions and responses before you perform the operating system installation What hardware and disks do I receive when purchase a Cisco MCS ora Cisco Unified Communications application amp You do not receive a monitor keyboard or mouse with any Cisco Media Convergence Server MCS During initial startup and configuration of the server you must supply a monitor a keyboard and a mouse Before you begin the installation carefully review the hardware documentation that accompanies your server Make sure that you have the appropriate hardware before installing the operating system See Table 2 on page 5 for references to server hardware specifications Note Unless otherwise specified this document uses base server model numbers For example references to the MCS 7825 apply to servers including the MCS 7825H1 the MCS 7825I1 the cust
60. t Summary section of the Security Vulnerability Policy page at this URL http www cisco com en US products products_security_vulnerability_policy html The link on this page has the current PGP key ID in use If you do not have or use PGP contact PSIRT at the aforementioned e mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data Obtaining Technical Assistance Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support amp Documentation website on Cisco com features extensive online support resources In addition if you have a valid Cisco service contract Cisco Technical Assistance Center TAC engineers provide telephone support If you do not have a valid Cisco service contract contact your reseller I oL 10221 02 Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a gy HI Obtaining Technical Assistance Cisco Technical Support amp Documentation Website The Cisco Technical Support amp Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies The website is available 24 hours a day at this URL http www cisco com techsupport Access to all tools on the Cisco Technical Support amp Documentation website requires a Cisco com user ID and password If you have a val
61. tem cannot find the file specified Before the Cisco Unified Communications application installation the operating system calls the CLR utility which stops processes that may adversely impact the installation of the Cisco Unified Communications application if these informational messages display click OK to continue the installation The 1060 event message indicates that the specified service does not exist on the server therefore the utility cannot stop the service No NIC duplex mismatch reported in the System Event log The CheckNICDuplex utility determines whether a discrepancy exists between the settings and the device that is attached By reporting that no entries exist in the event log the utility indicates that it does not detect any discrepancy Using the Bug Toolkit If you have an account with Cisco com Cisco Connection Online you can use the Bug Toolkit to find caveats for this product To use the Bug Toolkit go to this URL http www cisco com cgi bin Support Bugtool launch_bugtool pl Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain how to obtain Cisco com technical information from Cisco Systems You can access the most current Cisco documentation at this URL http www cisco com techsupport You can access the Cisco we
62. the password fields blank you cannot install any Cisco Unified Communications applications on the server To ensure that you enter the appropriate password verify the Num Lock status before you enter the password Make sure that you enter the same password on all servers in the cluster The installation automatically enables screen saver password protection You can disable the screen saver password protection by unchecking the Password protected check box on the screen saver tab in the Display Property Configuration window The Date and Time Settings window displays Set the current date and time Choose the appropriate time zone To adjust the time zone for daylight saving time check the check box in the Time Zone pane Click Next w_nstalling the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Performing Post Installation Tasks i The Workgroup or Computer Domain windows display If the server exists in a domain Cisco requires that you place the server in a workgroup during the installation To join a workgroup perform the following procedure a Click the No this computer is not on a network or is on a network without a domain radio button b Enter a name of the workgroup for example WRKGRP Make sure that you enter a workgroup name that differs from the computer name c Click Next After the
63. ty loads automatically and guides you through the installation process likewise the utility performs several preinstallation tasks that include preparing your server hard drive and loading server configuration information See What data must I provide to configure the server section on page 9 for more information If necessary the utility upgrades your system BIOS to a recommended version The installation then automatically installs Microsoft Windows 2000 Server which is intended solely for use with the Cisco Unified Communications applications This operating system does not fully function for general use What data must I provide to configure the server A During the installation process you receive prompts that tell you to enter important configuration information about the server such as the server name and IP address You can complete the initial power up more efficiently if you gather all the necessary configuration information before beginning the installation process The following information applies User and Organization Name Registering the software product that you are installing requires user and organization name Do not leave the field blank You can enter underscores hyphens numbers and letters Computer Name Caution Failure to adhere to the described naming convention will result in an inoperable Cisco Unified CallManager system and a complete loss of configuration information and data on a Cisco Un
64. vers in a cluster e Do not configure any server in the cluster as a Windows Domain Controller e Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address and that the Cisco Unified IP Phones can register with the application when you plug the phones into the network e Make sure that you enter the same administrator password on all servers in the cluster e Do not attempt to perform any configuration tasks during the installation e Install Cisco Security Agent to protect your servers against unauthorized intrusion w_ Installing the Operating System on the Cisco Unified Communications Server Versions 2000 4 3 and 2000 4 3a OL 10221 02 Frequently Asked Questions About the Operating System Installation E Installing or using Netscape Navigator on the Cisco MCS or the Cisco approved customer provided server causes severe performance problems Carefully read the instructions that follow before you proceed with the installation The Ephemeral Dynamic port range in operating system version 2000 4 2 specifies 49152 65534 instead of the Windows 2000 default of 1024 4999 To protect the server from virus attacks during the operating system installation complete the operating system installation and apply the latest operating system upgrades and service releases before you connect the server to the network Before you install the software place the server in a workgroup The sy
65. vers support Integrated Lights Out ILO If your server is a Cisco MCS HP equivalent for example MCS 7835H 2 4 or Cisco approved customer provided HP server you can use ILO for remote configuration and monitoring tasks Cisco does not support ILO for any other purposes including installation and upgrade tasks Cisco supports the following standard features of ILO e Virtual Power to allow full remote control of the server power button e Remote text console to enable the display and control of remote host server activities such as shutdown and startup To use ILO you must obtain the ILO Default Network Settings tag that shipped with your server and perform all necessary startup tasks Refer to the documentation that accompanies your hardware The ILO administrator who accesses the remote server controls all tasks that occur on the server If an administrator is performing an installation upgrade directly on the server and the ILO administrator tries to access the server the ILO administrator controls all tasks on the server These tasks may interrupt the installation or upgrade to prevent interruptions notify all users who can access the server before the upgrade occurs When an ILO administrator accesses a remote server the application locks the keyboard and mouse on the remote server where the tasks are occurring May configure a server in the cluster as a Domain Controller Do not configure any server in the cluster as a Domain Cont

Cisco Systems 2000.4.3a Security Camera User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents