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BT 500 Cordless Telephone User Manual

1. Press 9 to exit and return to standby Incoming message record time You can select the maximum length for your incoming messages The options are 60 secs 120 secs or no limit Press tiern to open the main menu Use the NAVIGATION buttons to highlight the lt symbol and press ik to select Press DOWN to highlight Set irs and press Ok Hox message time is displayed select OK If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com nu A wW Verve 500 New Style Edition 3 07 09 06 7706 Press UP or DOWN to select the setting you require and select OE Press to exit and return to standby Time stamp on off With this setting on your BT Verve 500 will save and announce the day and time with each recorded message Press Feru to open the main menu Use the NAVIGATION buttons to highlight the A symbol and press Uk to select Press DOWN to highlight Settira and press OF Press DOWN to highlight Time Stane Press the right soft key to select either if or Gn Press n to exit and return to standby Monitoring call screening With monitoring set to on when the answering machine takes a call you can listen to the caller leaving a message over the loudspeaker If you decide you want to take the call in person you can pick up the handset or press n With monitoring set to off you will not be able to hear the c
2. Sent messages are stored in the Outbox Your BT Verve 500 s outbox is like a redial list It holds a copy of the last 20 sent messages Each message has details of the number where the message was sent and the time and date of sending Text messaging 61 At any time press Back to go back to the previous screen or press to cancel and return to standby Use the lt soft key to delete incorrect characters digits Use LEFT or RIGHT to move the cursor through the text if you want to insert delete text H int Press gp to switch between lower and upper case Refer to the character map on page 13 for the full range of characters and punctuation For help with entering text see page 62 You can enter a number up to 24 digits If sending is unsuccessful Failed will be displayed In order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you A new message will replace the oldest message in the Outbox If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 62 Verve 500 New Style Edition 3 07 09 06 7706 Text messaging A new message will replace the oldest message in the Drafts box If there is a problem sending a message the display shows Failed and the handset returns to standby Your BT Verve 500 will have 2 f
3. Switch the handset power on off 15 Make an external call 0 15 Preparatory dialling 15 Endacall sisccissedacedesoeieeeniae 15 Received call ocs cowsecie conan eee tien eos 16 Earpiece receiver volume 16 Secrecy mute e eee eee ee 17 Handsfree mernoria EO 17 Make a call in handsfree 17 Answer a call in handsfree 18 Switch to handsfree during a call 18 Redial list 25 04 0063 se erddpoleieneca wee sss 18 Call a number from the redial list 18 Copy a number from the redial list to the phonebook 2 66 19 Key padlock scr csi eewetsaee iomayend hie 19 Paging handsets 0 eee sees 20 255 Name and number phonebook 20 Store a name and number 21 Diala number ecceee eee eens 21 Edit an entry sosicccerecaevidwasedase 22 Delete an entry or all entries 22 Copy an entry to another handset 23 Save a phonebook number to a quick dial Key cco cess wcarastedl enserra 23 Dial a quickdial number 24 Copy SIM card contacts to the phonebook iccetseviadadevidnisccsec 24 Display settings Wallpaper reris oxiage dente ta tielesunas c s 6 26 GONtASt seeen EEEn Ee EOE sad 26 Alarm and time settings Set the time and date 27 Set the alarm ccc cece cece eee 27 Silence the alarm 0000000 28 Verv
4. Please note you cannot de register the handset you are using De register a handset Press Heri to open the main menu Use the NAVIGATION buttons to highlight the 8 symbol and press CK to select Press DOWN to highlight Ease Settiras and press OF Press DOWN to highlight De Resister HS and press Ok The deleted handset will display Flease Resister until it is registered again Press i to exit and return to standby Reset your base You can reset your BT Verve 500 base to the default original settings Press Heri to open the main menu Use the NAVIGATION buttons to highlight the 8 symbol and press E to select Press DOWN to highlight Ease Settings and press OF Press UP or DOWN to highlight Reset Ease and press OK Confirm is displayed Press CK to confirm or press to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Phone settings 39 Recall time Recall is used when connected to certain switchboards for transferring calls to another extension number and for some network services such as Call Waiting Contact your network or switchboard provider for advice on how to use the button Only change this setting if advised to do so by your switchboard provider You may need to change the recall time according to your switchboa
5. e g for gth May 2006 press 0 6 0 5 0 6 then press IE to confirm 5 Press a to exit and return to standby Set the alarm You can use your BT Verve 500 phone as an alarm clock When an alarm is set the R symbol is displayed when in standby mode 1 Press Heri to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press E to select 28 Verve 500 New Style Edition 3 07 09 06 7706 Alarm and time settings Press DOWN to highlight Alarm Settirs and press CK to select The current alarm time is highlighted select Edit to enter a new alarm time and press Dk Press DOWN to highlight Alarm then use the right soft key to toggle between iri and tf displaying the option you want Press DOWN to highlight Alarm Tone and press OE Press UP or DOWN to choose the alarm tone you want and press CIE to confirm Press to exit and return to standby Silence the alarm When the alarm time has elapsed the chosen melody will sound for 30 seconds Alarm will be displayed and the symbol will flash To silence the alarm press any button on the handset If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Sound settings Handset earpiece speaker volume The handset has a choice of 5 earpiece volume levels and 5 loudspeaker hand
6. room for a new message Read edit send or delete messages stored in the Outbox The Outbox stores details of the last X messages you have sent Press Heri to open the main menu Use the NAVIGATION button to highlight the E icon and select GE Press UP or DOWN to highlight utbox and press OE The details for the most recent message are displayed first The caller s name if a phonebook match is found or number is displayed Scroll UP or DOWN to the message you want and select Read The saved message is displayed Press iF tion then UP or DOWN to select from the following options Edit SMS to edit the message Select E then edit the message using the keypad Send SMS to send the message Select UK Message Sendins is displayed followed by Hessase Sent Call to ring the number Select 0 The number is displayed and dialled If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Soe SHS to save the message to the Drafts box for sending later Select GE Pelete to delete the current message Select Ok The message is deleted Delete Al to delete all messages in the Outbox Select Ok Delete A11 is displayed Select E to confirm or Back to cancel Press to exit and return to standby Service Centre numbers To send and receive text messa
7. you will see the caller s name on the display instead of the number Calls log The Calls log holds details of the last 20 received calls Stored numbers can be up to 24 digits long and stored names up to 12 characters long If a new call is received when the calls list is full the oldest entry will be deleted automatically When there are new unviewed calls the blue ring on the handset will flash View and dial from the Calls log 1 Press DOWN to open the Calls log The most recent call details are displayed the caller s name if an exact phonebook match is found the caller s number if available the date and time the call was received To ensure that the caller s name is displayed make sure you have stored the full number including the dialling code in the phonebook It may take a couple of seconds for the display to show the telephone number or name for an incoming call IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 Whether the Calls log displays details of All calls received or just missed unanswered calls is dependent on the setting you have chosen in the Call log base setting section on page 40 58 Verve 500 New Style Edition 3 07 09 06 7706 BT Caller Display f a caller has withheld their
8. Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence 0 Press and hold jg to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature General information If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 85 Verve 500 New Style Edition 3 07 09 06 7706 Offices worldwide The services described in this publication are subject to availability and may b
9. New Style Edition 3 07 09 06 7706 and press Ok to select Press DOWN to highlight Record Meme and press OF Speak your message clearly close to the handset microphone and press toF soft key to send recording Press A to exit and return to standby Answering machine settings via the base Switch the answering machine ON OFF and select the answer mode Mode S Press WE repeatedly until the setting you want is announced You can select from Answer and record is on Answering only is on Answering Machine is Off Check delete the OGM Instandby mode press and release Ea the outgoing message will be played back to you for checking To delete the outgoing message and return to using the Delete default outgoing message press g during playback Answering machine 51 The default setting is Answer On Answer and Record mode When set to Answer On using Answer and Record the message counter will display 00 and your selected Answer amp Record outgoing message will be played to callers When set to Answer On using Answer Only the message counter will display Ao and your selected Answer Only outgoing message will be played to callers The outgoing message is selected via the handset see page 47 When set to Answer Off the message counter will display Make sure you have selected the answering mode you want before checking the outgoing messa
10. Press and hold Bi to delete all messages Record a memo In standby mode press and hold gii Speak your memo message clearly close to the base a Play Sto microphone press j to end recording Remote access You can operate your answering machine from any Touchtone phone by calling your BT Verve 500 and entering a 3 digit security PIN Using a PIN code prevents other people from accessing your machine without permission Change the remote access PIN code Press Heri to open the main menu Use the NAVIGATION buttons to highlight the A symbol and press Uk to select Press UP or DOWN to highlight Remote control and press Ok Chanae FIH is highlighted press Ok Answering machine 53 The maximum length for a memo is the same as for incoming messages IMPORTANT You should change the security PIN from the original setting of 123 It is advisable to make a note of your new PIN code and keep it somewhere safe If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 54 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine The default remote access PIN code is 123 When entering the PIN code each digit is shown as a for security reasons If remote control is on a yf will be displayed alongside the setting oN O Uw Enter the original 3 digit PIN code and press Dk Enter a new 3 digit PIN code and press Dk Re
11. a ringtone for this phonebook entry and press IK soft key to confirm and save the number to the phonebook Press i to exit and return to standby Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around To lock the keypad Press and hold hasnt The a symbol is displayed while the keypad is locked Using the phone 19 You will not be able to copy a number to the phonebook if the phonebook is already full If you try to the display will show Directors Full You will need to delete a number in the phonebook first see page 22 Press f soft key to delete an incorrect character digit IMPORTANT If the keypad is locked you will NOT be able to dial the emergency numbers 999 112 or 9112 You will still be able to answer a call when the keypad lock is on by pressing When the call ends the keypad will remain locked If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 20 Using the phone If you have more than one handset registered to your BT Verve 500 base you will need to stop the paging ring on individual handsets The paging ring will stop automatically after one minute if no button is pressed and your handset will return to standby Paging calls cannot be answered by a handset From standby for quick access to the phonebook you can press
12. enter the new 3 digit PIN code and press IE to confirm Press A to exit and return to standby Switch remote control On Off With remote control switched on you will be able to access and control your BT Verve 500 answering machine remotely from any Touchtone phone Press Herua to open the main menu Use the NAVIGATION buttons to highlight the symbol and press E to select Press UP or DOWN to highlight Rewote control and press DE Press UP or DOWN to highlight Remote control Press the right soft key to select either ff or Ori Press to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Switch your answering machine on remotely If your answering machine is switched off but remote control is set to on you can ring your BT Verve 500 from another phone and switch the answering machine on remotely Dial your telephone number and let it ring After 20 rings you will hear the voice prompt Please enter your security code Press then enter your 3 digit security code You will hear a long beep Press 8 to switch the answering machine on If you don t hear a long beep after entering the code enter it again Check for messages remotely If you left your answering machine on and remote control is also set to on you can ring your BT Verve 500 a
13. handset battery pack After a time you may find that the handset battery is running out of charge more quickly This is a standard sign of wear and the battery pack will need replacing See diagrams on page 7 when changing the handset battery Remove the battery compartment cover by sliding it downward and lifting off Disconnect the small connector plug and remove the old battery pack Connect a new MT Li ion 3 7V 600mAh rechargeable battery pack by plugging the small battery connector plug into the socket inside the battery compartment Make sure the battery wires are tucked in and then slide the battery compartment cover back on Spare rechargeable battery packs are available from the BT Verve 500 Helpline 0870 242 6652 or from the email Helpdesk bthelpdesk convergys com WARNING Do not immerse batteries in water or throw them into a fire or dispose of them with ordinary domestic refuse BT accepts no responsibility for damage caused to your BT Verve 500 by using any other types of batteries Safety information Only use the power supply suitable for the BT Verve 500 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 032214 If you have purchased a multiple pack the item code for the charger mains power supply is 032216 Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available f
14. number Withheld will be displayed f the number is unavailable Unavailable will be displayed f the call is from an international number International will be displayed f the call is from the operator Orerator will be displayed f the call is from a payphone Farhone will be displayed If the call is from a ringback request Rinaback will be displayed Press the lt soft key to delete an incorrect character digit Press Back to exit and return to standby at any time UP or DOWN to scroll through the list Press S or io dial a displayed number Copy a Calls log number to the phonebook Press DOWN to open the Calls log The most recent caller s number is displayed Press UP or DOWN to select the number you want to copy and press Grticr soft key Use UP or DOWN to scroll to Save to Fa Book and press OF soft key Enter a name using the keypad as shown on page 21 and press OE The calls log number is displayed you can edit the number if you wish using the keypad then press Ck Press UP or DOWN to scroll and select a ringtone for the entry then press E to confirm and save Press Back to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 BT Caller Display 59 Delete a all Calls log number s Press DOWN to open
15. please contact the Helpline on 0870 242 6652 or email bthelpdesk convergys com Alternatively you may find the answer in Help at the back of this guide IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Got everything BT Verve 500 handset BT Verve 500 base 1 x MT Li ion 3 7V 600mAH rechargeable battery pack Mains power adaptor item code 032214 Telephone line cord If you have purchased a BT Verve 500 multiple pack you will also have the following items for each handset BT Verve 500 handset BT Verve 500 charger 1 x MT Li ion 3 7V 600mAH rechargeable battery pack Mains power adaptor for charger item code 032216 Verve 500 New Style Edition 3 07 09 06 7706 In this guide Getting started locatio serinctive c spernenn s EEn T Setting UP aee sisser rine 7 Set the time and date 8 Getting to know your phone Handset BUTTONS sse ssar iiy anias 10 Handset display icons 4 11 Standby display 2 20008 12 Answering machine and base buttons 12 Character map lt 60 hese niareesadaaks 13 Navigating the menus 4 13 Men M p ies cs00 sca setewaeee essas 14 Using the phone
16. returns to standby mode the default Reset your handset name will be displayed You can reset your BT Verve 500 handset to the default original settings If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 36 Verve 500 New Style Edition 3 07 09 06 7706 Phone settings Please ensure that the phones are working correctly and are fully charged before using the room monitor function 6 Press Heri to open the main menu Use the NAVIGATION buttons to highlight the symbol and press CK to select Handset Settings is highlighted press Ok Press UP or DOWN to highlight Reset Handset and press OF Cornfirm is displayed Press OK to confirm or press A to exit and return to standby Room monitor If you have at least two handsets registered to your BT Verve 500 base you can leave one handset in a room and monitor the sounds in the room by making an internal call to another handset For example you could use it in a child s bedroom Press Meri to open the main menu Use the NAVIGATION buttons to highlight the symbol and press CK to select Handset Settinas is highlighted press OK Press UP or DOWN to highlight Room Monitor and press CE Call Tas is displayed Enter the number of another handset registered to the base that you are going to use to monitor e g 2 and press Ck Room Monitor Or is displayed on t
17. the middle soft key To unlock the keypad Press and hold nal again The display will return to standby Paging handsets You can alert a handset user that they are wanted or locate a missing handset Find Press on the base The paged handset s ring and Fasing Call is displayed Find Press m again to stop the paging ring on all handsets Or To stop the paging ring on an individual handset press Eric 255 Name and number phonebook You can store up to 255 names and numbers in the phonebook Names can be up to 12 characters long and numbers up to 24 digits You can also select different ring tones for phonebook entries Phonebook entries are stored alphabetically by name If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com BRB W N Ff Verve 500 New Style Edition 3 07 09 06 7706 Store a name and number Enter the telephone number you want to store using the keypad Press GF tio Use UP or DOWN to scroll to Save to FP Book and press OE Enter a name using the keypad as shown opposite and press OK The telephone number you entered is displayed You can edit the number if you want to When the number is correct press OK Use UP or DOWN to select a ringtone for this phonebook entry and press CK to confirm and save the number to the phonebook Press Fack to return to standby Dial a number Press E
18. tips for text entry If you make a mistake press lt soft key to delete the last character digit to the left of the cursor If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 The cursor automatically moves to the right after a couple of seconds So when the next letter is on the same button as the one you have just entered wait for the cursor to move to the right before trying to enter it Press LEFT or RIGHT to move the cursor through the characters digits Characters digits are entered to the left of the cursor 1 Press and release g to insert a space Press ee to toggle between lower and upper case The selected case is shown on the display above the middle soft key Press A to exit and return to standby at any time Receiving and reading text messages Messages are stored in the Inbox When you receive a new text message the NEW SMS symbol will be displayed the handset will sound an alert beep and the display shows for example Hew SME Press Fern to open the main menu Use the NAVIGATION button to highlight the 4 icon and select OK Press UP or DOWN to highlight Inbox and press CK Text messaging 63 See page 13 for the complete character map You will not be able to receive text messages until you have first sent a message The first message sent registers you
19. when the handset ringer volume is switched off Handset Displayed when a call is in progress Flashes when a call is being received or an external call is on hold House Displayed during an internal call Flashes when receiving an internal call or an internal call is on hold Flashes when the handset is being paged A Lock Displayed when the keypad is locked Alarm clock Displayed when an alarm is set 11 Verve 500 New Style Edition 3 07 09 06 7706 12 Getting to know your phone Standby display When in standby mode the display shows the handset name and number the RANGE and BATTERY symbols the time and date and the 3 soft key options Redial Phonebook and Menu Range T _ Battery Handset name and number Time Date Phonebook Answering machine and base buttons Delete Press and hold to delete the current message page 52 Volume Use to adjust the loudspeaker volume lt Skip Press once to replay the current message page 52 Press repeatedly to skip backwards through messages page 52 voume O Term 7 ON Mode Press to switch the answering machine on off page 51 m When the answering machine im is on press to switch between Find page handset Answer Only and Answer and Press and release to page find Record modes page 51 handset s page 20 Find HA Skip Play Stop Skip PL D
20. with the text service If the Inbox is empty Ho Messages will be displayed If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 64 Verve 500 New Style Edition 3 07 09 06 7706 Text messaging Alongside Inbox the display shows the number of new messages and the total number of messages in the Inbox for example 2 18 Where you have 2 new messages and a total of 10 new and old messages When a message is NEW unread the symbol will be displayed to the left of the caller s number Press UP DOWN LEFT RIGHT to move through the message Select Back to return to the message list If you want to edit the message before forwarding use lt soft key to delete characters and enter new ones using the keypad The first newest message details are highlighted The caller s name if a phonebook match is found and number are displayed Press Read to view the message 6 When viewing a message Select Hetion then use UP or DOWN to scroll and select any Fi followir F RNA Fornarg to forward the message to another number Press K Enter the number you want to send to using the keypad or select 5 5 to open the phonebook and scroll UP or DOWN to scroll and display the name number you want Press Ci to confirm and send Rerl to write and send a reply Select iE Enter your message using the keypad then select OK The sende
21. your network provider see page 57 e The caller may have withheld their number e An exact name number match was not found in your phonebook Check that you have stored the full STD dialling code Cannot register a handset to a base e You can register a total of 5 handsets to your BT Verve 500 base Check that you have not exceeded the limits e Check that you have entered the correct PIN number default PIN 0000 e Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on e Have you connected the telephone line correctly e ls the base ringer set to off e You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Help 77 Buzzing noise on my phone or on other electrical equipment nearby Sometimes your BT Verve 500 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Verve 500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email bthelpdesk convergys com
22. 06 7706 General information Technical information For your records H teleph have ow many telephones can I have Dateaf purchase All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any Place of purchase one telephone line Your BT Verve 500 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With Serial number different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you For guarantee purposes proof of purchase is required register have a REN of 0 so please keep your receipt Only use approved base mains power supply item code 032214 Declaration of Conformance If you have purchased a BT Verve 500 multiple pack Hereby CCT Marketing Ltd declares that this BT Verve the item code for the charger mains power supply is 500 is in compliance with the essential requirements 032216 and other relevant provisions of Directive 1999 5 EC Only use approved batteries These products are available from the BT Verve 500 Helpline on 0870 242 6652 or from the email Helpdesk bthelpdesk convergys com R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio
23. 06 Using the phone 23 Delete Al and press OK Delete All is displayed press CK to confirm or Back to cancel Phonebook Emet will be displayed and then the display will return to standby Copy an entry to another handset Press EA The first phonebook entry is displayed Press Abort to cancel at any time Use UP or DOWN to scroll and find the entry you want to edit or search alphabetically Press Ftior then use UP or DOWN to display FE Transfer and press Gk Press UP or DOWN to select the handset you want to copy the entry to and press i The display shows for example FE Trans to Handset 1 Press A to exit and return to standby Save a phonebook number to a quick dial key You can store up to 10 phonebook numbers on the quick dial buttons 0 to 9 for quick and easy dialling Press EJ The first phonebook entry is displayed Use UP or DOWN to scroll and find the entry you want to edit or search alphabetically If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 24 Verve 500 New Style Edition 3 07 09 06 7706 Using the phone If you have problems copying directory entries from your SIM onto the BT Verve 500 place the SIM back into your mobile and confirm that the directory entries are stored on the SIM and not within the mobile handset directory If this is not the case then you will need to copy the entries from your mobile h
24. Answer Only The pre set Answer Only outgoing message where callers hear an announcement but cannot leave a message is Hello your call cannot be taken at the moment and you cannot leave a message so please call later When recording your Answer Only message remember to advise your caller that they will not be able to leave a message as the Answer Only mode will not record incoming messages You can record an outgoing message up to 60 seconds long If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 48 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine When the answering machine is set to Answer Only the message counter will display Ac Check your outgoing message Press Heri to open the main menu Use the NAVIGATION buttons to highlight the symbol and press CK to select Press UP or DOWN to highlight Gutscins Message and press CE Press UP or DOWN to highlight Rela and press OE Press UP or DOWN to select the message you want and press Uk The stored message is played back to you Press to exit and return to standby Select the outgoing message answer mode You can select which outgoing message is played to callers You can select from the following outgoing messages Outgoing Msg 1 your own Answer and Record message Outgoing Msg 2 your own Answer Only message Answer record default
25. Answer and Record message Answer only default Answer Only message Press Heri to open the main menu Use the NAVIGATION buttons to highlight the symbol and press E to select If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Answering machine 49 Press UP or DOWN to highlight Gutscina Message and press OE Select is displayed press OK Press UP or DOWN to select the outgoing message you want and press E Press A to exit and return to standby Listening to your messages When new messages are stored on the answering machine the message counter will flash the total number of messages When old listened to messages are stored on the answering machine the message counter will display the total number of messages steadily Press Heri to open the main menu Use the NAVIGATION buttons to highlight the A symbol and press E to select Press UP or DOWN to select Flas Hessase and press OK You will hear for example You have X new messages and If there are no new or old messages the first message will begin to playback followed by any you will hear No messages further messages If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Answering m
26. Enable or Disable and A o denotes the chosen setting press MIE to confirm Press n to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 P Answering machine Answer and Record is the default message setting Your BT Verve 500 can digitally record up to 28 minutes of messages As well as recording incoming messages you can record memos for other users of your BT Verve 500 M ine from the handset see page 43 the base see page 51 remotely from any other Touchtone telephone see page 53 Your BT Verve 500 comes with two pre recorded outgoing messages Answer and Record allows callers to leave a message Or Answer Only If you choose this message callers will not be able to leave a message You can also record your own personalised outgoing messages You will need to set the date and time if you have not already done so so that you will know when each message was received see page 8 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine settings via the handset Switch the answering machine ON OFF With the answering machine set to On calls will be answered after the set Answer delay and the caller can then leave you a message With the answering machine set to Off calls will be answered after 10 rings and the Answer Onl
27. Helpline on 0870 242 6652 or email bthelpdesk co Getting to know your phone 13 Navigation buttons Up Left gt Right Down Option buttons Option buttons Press to select the option displayed on the screen Exit or go back one level in the menu Press Back to go back one level Press repeatedly to return to standby mode Press to exit and return to standby Verve 500 New Style Edition 3 07 09 06 7706 14 Getting to know your phone Menu map Text Phonebook Display Write New Entry Wallpaper Inbox View Entry Contrast Draft Edit Entry Outbox Delete Entry Service Center Delete All SMS Center 1 PB Transfer SMS Center 2 Quick Dial Send via C1 C2 Alarm Clock Clock Setting Alarm Setting Sound Setting Handset Volume Earpiece Speaker Handset Ring Melody Volume Internal Ring Volume Base Ring Melody Volume Tone Key Tone Charge Tone Battery Low Out of Range List End Tone Settings Handset Settings Auto Answer Register HS Dim Mode Handset Name Reset Handset Room Monitor Base Settings Change PIN De Register HS Reset Base Recall Time Pause Time Call log All Call Missed Call Auto Delete Answer Machine Play Message Message List Skip forward Delete message Skip back Repeat message Call Back Delete all messages Answer Settings Max message time Time Stamp Answer delay Monitoring Record Quality Record Memo Outgoing message Select Record Play Answering On O
28. Possible problems with text messaging Text messages cannot be sent and screen displays Failed The base power supply or telephone line cord might not be properly connected Check that the base power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might have deleted the server number in error See page 69 70 for instructions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 78 Verve 500 New Style Edition 3 07 09 06 7706 Help Cannot receive text e You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service e More than one text messaging product is plugged into the line Remove other products e Check service centre number is correct e Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone di
29. Sent If you are sending a message from a fixed line phone to another fixed line phone a 30 Hint ED HEED Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This s command i is nt inserted at the start of the message and applies only to that message e g aa aE Hello will be home late If you are sending a message from a fixed line phone and require a status report 3 DEF Ff Int ED ED Wil allow a status report to be sent back to you when you have sent a message to confirm n delivery Place E at the start of your text message Write the message and send it You will receive a reply text back to your phone giving the status report for that message You keep hearing an error beep You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Replacing the
30. T Verve 500 has a choice of 6 wallpapers for the handset display Press Heri to open the main menu Liselay is displayed press Ok to select Hollrarer is displayed press UE to select Press UP or DOWN to select the wallpaper you want and press CIE to confirm Press to exit and return to standby Contrast Your BT Verve 500 has a choice of 3 contrast levels for the handset display Press Heri to open the main menu TiisF loy is displayed press IK to select Press DOWN to display Contrast and press OK to select Press UP or DOWN to select the contrast level you want and press CIE to confirm Press S to exit and return to standby Verve 500 New Style Edition 3 07 09 06 7706 Alarm and time settings Set the time and date You will need to set the correct time and date so that you If you subscribe to a Caller Display know when you received answering machine messages or _ Service from your network provider s the time will be set when you receive Calls log entries your first call 1 Press Heri to open the main menu 2 Use the NAVIGATION buttons to highlight the 9 symbol and press E to select 3 Clock Settina is displayed press E to select 4 The current time and date setting is displayed Enter 2 digits for the hour and 2 for the minute e g for 2 15pm enter 1 4 1 5 The cursor moves across automatically now enter 2 digits each for the day month and year
31. The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms tor htm Subscribe to the text messaging service When you send your first text message from your BT Verve 500 you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package Verve 500 New Style Edition 3 07 09 06 7706 Send a text message Press Heri to open the main menu Use the NAVIGATION button to highlight the icon and select OE rite is displayed select Ok Use the keypad to write your message then select CK Humber is displayed Either enter the number you want to send to manually or select soft key to search for a number in the phonebook then select 2 Use UP or DOWN to highlight either Send SMS select OK Message Sencins a is displayed followed by Message Sert Or Sawe SMS to save the message in the Drafts box for sending at a later time SMS Saved is displayed
32. To edit the number scroll to the number line and use lt to delete digits and enter new ones using the keypad Receiving a call while writing a text If you are writing a text and you receive a call the message will be lost and you will need to start again When the Drafts Box becomes full the oldest message is deleted to make room for a new message If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 66 Text messaging Verve 500 New Style Edition 3 07 09 06 7706 Use the NAVIGATION button to highlight the 4 icon and select GE Press UP or DOWN to highlight Tratt and press OE The caller s name if a phonebook match is found or number is displayed Scroll UP or DOWN to the message you want and select Read The saved message is displayed To edit the message select rFtion Edit SMS is displayed press GK Continue to step 7 Or If the message is ready to send press DOWN to highlight Send SMS and press OF Message Sendina a is displayed followed by tHessase Sent Now continue to step 10 The message is displayed again followed by a flashing cursor Edit the message using the keypad to enter text and the lt 4 soft key to delete text then press CE Either enter the number you want to send to using the keypad and select Ok Or select E to open the phonebook and scroll UP or DOWN to the name number you wan
33. User Guide BT VERVE 500 Verve 500 New Style Edition 3 07 09 06 7706 BL asme 200 ay BTW Verve 500 New Style Edition 3 07 09 06 7706 Welcome to your BT Verve 500 Digital Cordless Telephone Answering Machine Slim elegantly designed digital cordless telephone Integrated answering machine with 28 minutes digital recording time 1 5 4K Colour display with helpful icons 255 Name and number phonebook to store all your contact numbers for easy dialling Copy contacts from your mobile phone SIM card to the BT Verve 500 phonebook SMS to send and receive text messages Caller Display lets you see who s calling and your phone stores details of the last 30 callers in a Calls log 20 Last number redial Handsfree feature for greater flexibility when calling Register up to 5 handsets to the base without the need for additional wiring You must subscribe to your network provider s Caller Display service for this feature to work A quarterly fee may be payable Verve 500 New Style Edition 3 07 09 06 7706 This User Guide provides you with all the information you need to get the most from your phone You must first set up your phone before you can use it This doesn t take long and is easy to do Just follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting up or using your BT Verve 500
34. X s iisceisrsceveisraceuevevesconsccaeaonawudinus Read edit send or delete messages stored inthe Outbox Service Centre numbers Adding or changing Service Centre numbers 000eeeeee Select an SMS Centre to send receive from eee eeee Using additional handsets Internal alls s 0 0 cna douse ee areas 72 Transferring calls cece eee ee 73 3 Way Calls cee cece eee eens 73 Help ics ince didawtensae inwe tapika 74 General information Replacing the handset battery pack 81 Safety information 00ee eee 81 Cleaning erorar t i oE ETEA RERA 82 Environmental 20 08 vedere dedenaas bese 82 Product disposal instructions 82 GuaraNt essas eiiean 83 Returning your phone 000 83 Technical information 84 How many telephones can have 84 ROTTE ssterarenceceesinncetumteaumtsna tose dens 84 Declaration of Conformance 84 Connecting to a switchboard 85 Inserting a pause cece eee eee 85 Recall ohenee ero E ENEE e 85 If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Getting started Location You need to place your BT Verve 500 within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at le
35. a The first phonebook entry is displayed Use UP or DOWN to scroll and find the entry you want or search alphabetically Press A to dial the displayed number Using the phone 21 Press lt soft key to delete an incorrect character digit Entering names There is a character map on page 13 to help you when entering names Use the keypad letters to enter names e g to store TOM giv Press EM once to enter T MNO Press iD three times to enter 0 MNO Press JD once to enter M Writing tips Press lt soft key to delete the last character or digit 1 o Use GH or EJ for punctuation characters see page 13 for full character map You MUST enter a name and a number otherwise you will not be able to save the entry The EJ button is the middle soft key If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 22 Verve 500 New Style Edition 3 07 09 06 7706 Using the phone Entering numbers Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displayed instead of the number To enter a pause in a phonebook number press and hold and a F will be displayed For more information on pauses see page 85 The ringer melody option means that when you receive a call from a number stored in your phonebook the ringtone you choose wi
36. achine Press Volume to decrease or Volume to increase the speaker volume Press Star to go back to the previous screen Press to exit and return to standby Memory full When the message memory becomes full you will hear the announcement Answering Machine Full You will need to delete some old messages before any new ones can be stored The maximum length for a memo is the same as for incoming messages At the start of each message the number of the message is displayed on the message counter and announced together with the day and time the message was received During playback you can press tierna then UP or DOWN and OE to select any of the following options Skir Forward to play the next message Delete messase to delete the current message Message deleted is announced Skie Bock to play the previous message Rerect messase to repeat the current message Call Back to call the number that left the message Delete all meas to delete all messages All messages deleted is announced Record a memo You can record a memo message for another user of your BT Verve 500 When you record a memo the message counter will increase by 1 and the message can be played back in the same way as answering machine messages see page 49 and 52 1 Press eri to open the main menu If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500
37. aller leaving a message Answering machine 45 If time stamp is on a yf will be displayed alongside the setting If time stamp is set to off the date and time will not be announced and will be replaced by a 2 second pause If monitoring is on a yf will be displayed alongside the setting The answering machine automatically stops recording if you take the call in person The default setting is on If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 46 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine Standard quality allows a maximum recording time of 28 minutes High quality allows a maximum recording time of 7 minutes A yf will be displayed alongside the chosen setting N non wu A wW nu A Ww Press teru to open the main menu Use the NAVIGATION buttons to highlight the lt lt symbol and press CK to select Press DOWN to highlight Set irra and press Ok Press DOWN to highlight Time Stamr Press the right soft key to select either Off or Ori Press to exit and return to standby Recording quality You can select either standard or high quality recording The default setting is standard Press Heri to open the main menu Use the NAVIGATION buttons to highlight the lt 4 symbol and press ik to select Press DOWN to highlight Settira and press OF Press DOWN to hi
38. andset directory onto the SIM Refer to your mobile user guide for details Note sometimes the mobile handset directory entries will appear differently when they are copied to the SIM with the name being appended with a number e g Tom 1 Entries will be added to the phonebook and will not overwrite existing entries Names copied from the SIM card can be up to 12 characters and numbers up to 24 digits Press at any time to cancel copying and return to standby Any entries that have already been copied will be retained Press iF tior then use UP or DOWN to display tuick Dial and press Ok Enter a quick dial number from 0 to 9 using the keypad and press E Press to exit and return to standby Dial a quickdial number Press and hold the quick dial key buttons 0 to 9 where the number you want to dial is stored The stored number is displayed press S to dial Copy SIM card contacts to the phonebook With the SIM copy feature you can copy all the contacts stored on your mobile phone SIM card to the BT Verve 500 phonebook So within minutes you can have all your mobile contacts saved onto your landline phone for quick and easy dialling Insert the SIM card into the SIM READER slot on the front of the base Press Ea The first phonebook entry is displayed 3 Use UP or DOWN to scroll and find the entry you want to copy or search alphabetically If you experience any p
39. ast 1 metre away from other electrical appliances to avoid interference Your BT Verve 500 works by sending radio signals between the handset and base The strength of the signal depends on where you site the base Putting it as high as possible ensures the best signal Setting up Plug the mains power cord into the round socket on the back of the base and connect the other end to the mains power wall socket When correctly connected the red message counter will illuminate Remove the battery compartment cover by sliding it downward and lifting off WARNING Do not place your BT Verve 500 in the bathroom or other humid areas Handset range The BT Verve 500 has a range of 300 metres outdoors when there is a clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range Signal strength The i on your handset indicates when you are in range When you move out of range of the base the m icon will flash and the out of range tone 2 beeps will sound This tone is repeated until you move back into range If you do not move back into range you risk your call being disconnected IMPORTANT The base station must be plugged into the mains power socket at all times Do not connect the telephone li
40. crease or decrease the volume the volume level is displayed on the screen If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Using the phone I7 Secrecy mute During a call you can talk to someone nearby without your caller hearing 1 Press the Secrecy soft key Hute Orn appears in the display and your caller cannot hear you 2 Press the Secrec soft key again to return to your caller Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a call in handsfree 1 Dial the number then press g The E icon is displayed and Press the soft key to delete an incorrect digit you hear your call over the loudspeaker Or Press g When you hear the dialling tone dial the number you want 2 Press to end the call If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Using the phone Press Q repeatedly to toggle between handsfree and handset mode During a handsfree call press UP or DOWN to change the handsfree volume There are 5 volume levels in handsfree mode If the number is stored in the phonebook and a name number match is found the name will be dis
41. cs8 cade cadws ceded 50 Answering machine settings vid the base 3 vessecess caadeaateies cae 51 Switch the answering machine ON OFF and select the answer mode 51 Check delete the outgoing message 51 Record a new outgoing message 52 Listening to your messages 52 Record a memo eee eee cence 53 Remote access eee eee eee eee ee 53 Change the remote access PIN code 53 Switch remote control On Off 54 Switch your answering machine ON remotely gsscscdiees sara aecawias mea 55 Check your messages remotely 55 Operating your answering machine remotely oboe isseceeaie a acasreaiearaver Sate ea eels 55 If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 In this guide Caller Display CallSilOG ssccsacestsc oes naaaenenatess View and dial from the Calls log Copy a Calls log number to the phonebook c cece eeeeeee Delete a all Calls log number s Text messaging Subscribe to the text messaging service Cost of the fixed line service Send a text message 0005 Ent ringitexts ssena nnno Writing tips for text entry Receiving and reading text messages Read edit and send messages stored in the Drafts box 000e eens Delete messages stored in the Diafts BO
42. dset is registered to the base see page 33 Verve 500 New Style Edition 3 07 09 06 7706 Help 75 No display The battery may be flat dead or incorrectly inserted Recharge or replace the battery pack i icon flashes Is the handset registered correctly to the base see page 33 Check that the mains power is correctly connected Check that the handset is within range of the base icon flashes The battery charge is low place the handset on the base charger to recharge icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press Make sure the handset is in range of the base Another handset registered to your BT Verve 500 base may be on the line Answering machine does not record any messages The memory may be full Play and delete old messages see pages 49 50 or 52 If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 76 Verve 500 New Style Edition 3 07 09 06 7706 Help Answering machine messages have the wrong date and time e Have you set the date and time See page 8 Cannot access your messages from another phone e Have you changed the remote access security PIN code See page 53 Always keep a note of the new PIN code in a safe place No Caller Display number name displayed e Have you subscribed to a Caller Display service from
43. e 500 New Style Edition 3 07 09 06 7706 Sound settings Handset earpiece speaker volume External call ringer melody and volume Internal call ringer melody and volume Base ringer melody and volume Handset tones eee eee ee eee Phone settings AUTOSARS WED cece asi cccustenstoupin ae Soa w queens aie Register a handset 000e eee Dim mod cecinere saene Handset name eee cece eens Reset your handset eeeeeee ROOMMMONIGON ox 5 ecseacspdceiearg ora ce sen System PIN code e cece ee eeeee De register a handset 005 Reset your base cece cece ee eeee Recall time sscsiesvedeedccceguersrd di egieten eves Pause time cee cece eee eee eee ee Call lo type sine genereras iseia raved Auto delete cece cece ee eee Answering machine Answering machine settings via the handset cssacdacwe deans ade Switch the answering machine ON OFF Answer delay ccceeeeeeeeee In this guide Incoming message record time 44 Time stamp on off 00e eee 45 Monitoring call screening 45 Recording quality eeeeeee 46 Outgoing messages 0eee eens 47 Record your own outgoing message 47 Check your outgoing message 48 Select the outgoing message answer Mode eee e ee eee eee 48 Listening to your messages 49 Record a MeMO vis c
44. e modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2006 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd Printed in China BT Verve 500 Issue 09 06 3 BT cE
45. e previous display Redial Up Volume In standby mode press to access the redial list page 18 Use to scroll up through menu options phonebook entries and the calls list In talk mode press to increase the handset receiver volume page 16 Scroll left Handsfree On Off In standby mode press to make a handsfree call page 17 In talk mode press to toggle between handsfree and handset modes In menu mode press to view options to the left In text entry mode press to move the cursor left through the text Talk p 2 ABC 3 DEF Press to make receive or end a call page 15 C i I D In standby mode press and hold to switch the handset power off page 15 4c go po When switched off press and hold to switch the handset power on page 15 7ra giv gww In talk mode press to end a call page 15 C T_T In menu mode press to exit and return to standby 0 Int Key lock J Press and hold to lock unlock the keypad page 19 Cae Oy _ Verve 500 New Style Edition 3 07 09 06 7706 Getting to know your phone Right Soft Key n standby mode press to open the main menu page 13 n talk mode press to switch secrecy on off page 17 n menu mode press to confirm a displayed option Scroll Right Recall n standby or talk mode use to insert a Recall into the dialling sequence R is displayed For use with a switchboard PBX and certain BT Calling Features n
46. elete Mode 5 Press and hold to enter registration G am g Skip gt mode when registering handsets 7 Press to skip forwards through page 33 messages page 52 BT Verve 500 SIM a Play Stop Press to play pause messages page 52 In Use light SIM reader writer Comes on when a Insert your mobile phone SIM call is in progress card here to copy entries to the phonebook page 24 If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Character map The following table shows you where each letter and punctuation character can be found This will be helpful when storing a name in the phonebook see page 21 Button Symbol Button Symbol GME SPACEL2ES amp 5 EE PoRs7__ ABC2ZAAAAAAAG TUV8UUUO_ Mmm DEF3EEEE mp WXYZ9__ amp m GHI4Giliiii Mm 0 2 252 fe KS amp h lt gt MNO6NO000686 Navigating the menus Your BT Verve 500 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page i ae standby Select the Meru soft key to open the main menu then use the UP DOWN LEFT or RIGHT navigation buttons to scroll to the menu option you want Press the Ok soft key to select the displayed menu option or the Back option button to go back to the previous screen If you rience any problems please call the
47. end the current internal call The handset will then ring press to take the external call If you want to cancel the call transfer press Erid Alternatively you can select Switch Call to toggle between the external and internal call The will flash If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Help Phone does not work e Have you installed the battery pack correctly See page 7 8 e Check that the mains power is correctly connected No dial tone e ls the telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The battery may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e You may need to change the dial mode from tone to pulse e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see page 29 e Check that the mains power is correctly connected e Make sure the han
48. er and charge for at least 24 hours Any additional handsets that came with your BT Verve 500 are ready for immediate use and normally there is no need to register them to the base If you do need to register a handset please see page 33 Your BT Verve 500 is ready for use Getting started The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New battery packs are available from the BT Verve 500 Helpline on 0870 242 6652 After charging your handset for the first time subsequent charging time is about 6 8 hours a day The battery and handset may become warm during charging This is normal If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call The default time setting is 12 01pm The default time setting is 1st January 2006 01 01 06 You need to place your BT Verve 500 charger close enough to a mains power socket so that the cable will reach If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Handset buttons Earpiece 4K Colour Display Middle Soft Key In standby mode press to access the phonebook page 20 Left Soft Key In standby mode press to access the redial list In talk mode press to display the in call options In menu mode press to go back to th
49. ff Remote Control Change PIN Remote control Del by remote If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Using the phone Switch the handset power on off 1 From standby mode press and hold to switch off You will hear a long beep and the display will go blank Or Press and hold A to switch back the handset on You will hear a long beep and the standby display will be shown Make an external call 1 Press 2 When you hear the dialling tone dial the number you want Preparatory dialling pre dial 1 Enter the number you want to dial first 2 Press n to dial End a call 1 Press Or Place the handset back on the base if auto answer is set to on When you make a call Callina and 9 icon are displayed and the red In Use light on the base comes on Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call The i symbol on the display indicates when you are in range of the base If the i symbol flashes and you hear a warning beep during a call you are out of range and will need to move closer to the base Press the lt soft key to delete an incorrect digit The pre dial number can be up to 24 digits long 16 Verve 500 New St
50. ge If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 52 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine Make sure you have selected the answering mode you want before recording a new outgoing message You can record an outgoing message of up to 60 seconds During playback press to adjust the volume level There are 9 volume levels Record a new outgoing message 1 In standby mode press and hold Kd Skip 2 Speak your message clearly close to the base microphone Play Stop press ggg to end recording Your message will be played back to you for checking Listening to your messages When new messages are stored on the answering machine the message counter will flash the total number of messages When old listened to messages are stored on the answering machine the message counter will display the total number of messages steadily Play Stop 1 Press g Your messages will be played back in the order they were received During playback e Press B o skip forwards and play the next message e Press ea once to replay the last message e Press twice to skip backwards and play the previous message Delete e Press g to delete the current message If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706
51. ges you need the telephone number of your Network s text Centre If you accidentally delete the SEND or RECEIVE Service Centre numbers you will need to re enter them in order for your text Service to work Service Center 1 Send outgoing number is pre set to 1470P17094009 Service Center 2 Send outgoing number is empty for you to store an alternative number Service Center 1 Receive incoming number is pre set to 0800587529 Service Center 2 Receive incoming number empty for you to store alternative numbers Text messaging 69 If you try to send a text message with no Service Centre numbers stored you will see the message Ho Service Humbers Stored Your BT Verve 500 is pre set to send and receive from SMS Center 1 If you enter details for SMS Center 2 and you want to use this to send and receive messages you will need to follow the section Select an SMS Center to send receive from See page 71 for more information If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 70 Verve 500 New Style Edition 3 07 09 06 7706 Text messaging If you have details for more than one SMS Center stored on your BT Verve 500 you will need to select the one you want to use for sending see next section Adding or changing Service Centre numbers Press Heri to open the main menu Use the NAVIGATION button to highlight the 4 ic
52. ghlight Record Guality and press OK Press UP or DOWN to highlight Standard or Hish and press CK Press A to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note opposite or you can record your own Record your own outgoing message Press Heri to open the main menu Use the NAVIGATION buttons to highlight the lt 4 symbol and press Uk to select Press UP or DOWN to highlight Gutacins Message and press E Press UP or DOWN to highlight Reccrcd and press OE Press UP or DOWN to select either Gutscina Mes ior Qutaoing Mss 2 and press OK Speak your message clearly close to the handset microphone and press the Stor soft key to end recording The message will be played back to you for checking If you are happy with the message press A to exit and return to standby Or to record the message again repeat steps 5 and 6 Answering machine 47 Answer and Record The pre set Answer and Record outgoing message Outgoing Msg 1 that allows your caller to leave a message is Hello your call cannot be taken at the moment please leave your message after the tone
53. gys com Verve 500 New Style Edition 3 07 09 06 7706 Using additional handsets Make sure the additional handset is ully charged before attempting to register it o register a new handset see page 33 o de register a handset see page 38 f you want to register your handset o another GAP compatible base you will need to de register it from the BT Verve 500 base first During an internal call the B symbol is displayed You can press the All soft key to call all handsets Press to exit and return to standby at any time If you enter an invalid handset number you will hear the error tone Receiving an external call while on an internal call If you are engaged on an internal call and an external caller is trying to get through you will hear beeps through the earpiece and the caller s information will be displayed if you have subscribed to a Caller ID service You can use up to 5 GAP compatible handsets with your BT Verve 500 base to extend your phone system without needing to install extension sockets for each new phone You must register new handsets to your BT Verve 500 base before they can be used Your BT Verve 500 handset can only be registered to one base at a time See page 33 for instructions on registering additional handsets Internal calls If you have more than one handset registered to the base you can make internal calls between two handsets Press and hold Inter
54. he listening handset If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Dn UI A wW Verve 500 New Style Edition 3 07 09 06 7706 Press A or g on the other handset to start monitoring If the listening handset detects any noise it will ring the other handset Base settings System PIN code Your BT Verve 500 has a system PIN code which you will need to change various settings on your phone The default PIN code is 0000 You may want to change this to prevent unauthorised changes to your settings Press Feru to open the main menu Use the NAVIGATION buttons to highlight the symbol and press E to select Press DOWN to highlight Ease Settings and press OF Chanae FIH is highlighted press CE Enter the old PIN number default 0000 and press Gk Enter Hen FIH is displayed Enter a new 4 digit PIN code and select the OF option Re eriter PIN is displayed Re enter the new 4 digit PIN code and select the E option to confirm Press to exit and return to standby Phone settings 37 For security reasons when you enter each digit of the PIN code it will be displayed as a Press Clear to delete an incorrect digit If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 38 Verve 500 New Style Edition 3 07 09 06 7706 Phone settings
55. ll be played f the phonebook is full and you try to add a new entry you will see the message Phonebook Full To search alphabetically Press the relevant keypad button e g for TOM press Ea once then scroll UP or DOWN through the entries under T Editing names numbers Use lt soft key to delete any incorrect characters digits Enter new characters digits using the keypad Press 22 Press 3 Edit an entry The first phonebook entry is displayed Use UP or DOWN to scroll and find the entry you want to edit or search alphabetically Press iF ticr then use UP or DOWN to display Edit Ertra and press Ok The name is highlighted followed by a cursor Edit the name and press GK to highlight the number Edit the number then press E to highlight the ringtone Use UP or DOWN to scroll and select a melody and press UE to confirm and save the entry Press Back to return to standby Delete an entry or all entries The first phonebook entry is displayed Use UP or DOWN to scroll and find the entry you want to delete or search alphabetically Press ir tion then use UP or DOWN to display either Delete Entr and the individual entry you selected will be deleted Press i to exit and return to standby Or If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 77
56. ment cover back on Place the handset on the base to charge for at least 24 hours You will hear a beep and the handset display will come on briefly to confirm the handset is sitting correctly After 24 hours plug one end of the telephone line cord into the socket on the back of the base and the other end into the telephone wall socket Set the date and time We recommend that you set the date and time as shown below so they can be recorded with each answering machine message you receive Press Heru to open the main menu Then use the NAVIGATION buttons to highlight the 9 menu and press fk If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Clock Settina is displayed press CIE to select The current time and date setting is displayed Enter 2 digits for the hour and 2 for the minute e g for 2 15pm enter a E Em The cursor moves across automatically now enter 2 digits each for the day month and year e g for 6th May 2006 press D then press CK to confirm Press A to exit and return to standby BT Verve 500 multiple pack owners Plug the power adaptor cable into the underside of the charger and plug the other end into the mains wall socket and switch the power on Insert the batteries as described on page 7 point 2 Place the handset in the charg
57. menu mode press to view options to the right n text entry mode press to move the cursor right through the text Caller Display Down Volume n standby mode press to access the calls list page 57 Use to scroll up through menu options phonebook entries and the calls list n talk mode press to decrease the handset receiver volume page 16 In use charging light blue Flashes when new unviewed calls are received in the calls list or when new text messages are received Alphanumeric keypad Use to enter characters digits INT Use to make internal calls transfer calls and hold 3 way calls page 72 Microphone Verve 500 New Style Edition 3 07 09 06 7706 Getting to know your phone Handset display icons These are the symbols you will see on your handset s screen aF EJ Antenna and range bars Displayed in standby mode to indicate handset is in range of the base Flashes if you go out of range The number of bars indicates the reception strength The more bars the better the reception Battery levels Shows handset battery status Empty batteries need recharging 1 bar filled battery low 2 bars filled half charged battery 3 bars filled fully charged battery Handsfree speaker Displayed when in handsfree mode speaker is activated If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk conve Ringer off Displayed
58. nal call and a list of available handset numbers to call is displayed Use UP or DOWN to highlight the handset number 1 5 you want to call or enter the handset number using the keypad At the called handset the fj symbol flashes and the calling handsets number is displayed The user can press or Qf to answer the call Either handset can press A or g or place the handset back on the base charger to end the call Verve 500 New Style Edition 3 07 09 06 7706 Transferring calls You can transfer an external call to another handset registered to the BT Verve 500 base During your call Press and hold gap Your external caller will be put on hold and the ymbol will flash Enter the internal handset number that you want to transfer the call to using the keypad When the called handset answers press the rFtior soft key then use UP or DOWN to select Call Transfer 3 Way Calls You can hold a 3 way conference call between 2 internal handsets and 1 external handset During your call Press and hold gap Your external caller will be put on hold and the ymbol will flash Enter the internal handset number that you want to join the 3 way call When the called handset answers press the rFtior soft key then use UP or DOWN to select Conference Using additional handsets 73 To answer the external call press to put the internal call on hold or press again to
59. nd check for messages remotely Dial your phone number When you hear your outgoing message press then enter your 3 digit security code You will hear a long beep Press 2 to play all messages or press then 2 to play all new messages Operating your answering machine remotely When you have accessed your answering machine messages you can use any of the button presses shown on the following page to control answering machine operations Answering machine 55 To be able to switch on your BT Verve 500 remotely from another phone you must have set Remote Control to ON If Remote Control is switched off and you ring in after 20 rings your answering machine will take the call and begin to play the Answer only outgoing message If you enter the incorrect PIN code you will be allowed two further attempts if it is still incorrect your BT Verve 500 will hang up Time saver When you ring in to access your messages remotely if you have set the Answer Delay setting page 43 44 to Automatic time saver and you have new messages it will answer 2 rings if you do not have any new messages it will answer after 6 rings This means you can hang up after 5 rings knowing you have no new messages saving you time and the cost of the call You cannot use this feature if you have BT Answer 1571 or Call Minder active as the call will be intercepted before the 2 rings If you experience any
60. ne until the handset is fully charged Only use the power and telephone cables supplied with the product Verve 500 New Style Edition 3 07 09 06 7706 Getting started Talk Standby time In ideal conditions fully charged handset batteries should give about 12 hours talk time or 120 hours standby time ona single charge The base must remain plugged in to the mains and switched on at all times Note that a new battery pack will not reach full capacity until it has been in normal use for several days Battery low warning If the handset has 15 minutes or less talk time remaining the symbol will flash in the display If you are on a call you will hear 2 warning beeps every 30 seconds to alert you You will need to recharge the handset before you can use it again If the battery is completely flat it will take several minutes to become active again after being placed on the charger You will need to charge the batteries for 12 hours before they are fully charged Battery performance To keep your battery pack in the best condition leave the handset off the base for a few hours at a time Running the battery right down at least once a week will help it last as long as possible Insert the MT Li ion 3 7V 600mAh rechargeable battery supplied by plugging the small battery connector plug into the socket inside the battery compartment Make sure the battery wires are tucked in and then slide the battery compart
61. ny batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users e Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Guarantee Your BT Verve 500 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Verve 500 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is provided The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and
62. o highlight the amp amp symbol and press E to select 3 Handset Settiras is highlighted press OE 4 Auto Answer is highlighted Press the right soft key to select either On or OFF 5 Press A to exit and return to standby Register a handset At the handset 1 Press Feru to open the main menu 2 Use the NAVIGATION buttons to highlight the a symbol and press Uk to select If auto answer is set to On a yf will be displayed alongside Aute Answer 34 Verve 500 New Style Edition 3 07 09 06 7706 Phone settings The default PIN code is 0000 Press to exit and return to standby at any time When set to On the handset uses more power and so the talk and standby times will be reduced Handset Settinas is highlighted press OK Press UP or DOWN to highlight Resister HS Enter your 4 digit System PIN code and press Dk Resisterina m is displayed At the base Press and hold a until you hear a beep tone Release the button and the phone will remain in registration mode for 60 seconds while the handset attempts to register with the base When registration is successful the new handset will automatically be allocated the next available handset number This number will be shown in the handset display when in standby mode Dim mode With Dim mode set to on after a pre set period of inactivity the display backlight will reduce to 10 With Dim mode set to off the displa
63. of calls you want to be listed in the Calls log Select either All Calls to display all calls whether answered or unanswered missed Or select Missed to display only unanswered calls Press Heri to open the main menu Use the NAVIGATION buttons to highlight the 8 symbol and press ik to select If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Phone settings 41 Press DOWN to highlight Base Settinas and press OF Press UP or DOWN to highlight Call Los and press OK Press UP or DOWN to highlight either All Call or Missed Call and press UF to confirm Press A to exit and return to standby Auto delete This function is for the SMS text message memory management If Auto Delete is enabled when the Inbox Outbox or Draft box become full the oldest SMS will be automatically deleted to make room for a new message If Auto Delete is disabled the oldest message will not be deleted instead you will see an error message and you will need to delete messages manually to be able to receive new messages Press Feru to open the main menu Use the NAVIGATION buttons to highlight the symbol a nd press E to select Press DOWN to highlight Base Settinas and press OF Press UP or DOWN to highlight uto Delete and press OE Press UP or DOWN to highlight either
64. on and press OE Press UP or DOWN to highlight Service Certer and press Ok Press UP or DOWN to highlight either SMS Center 1 or SMS Center 2 and press OK Press UP or DOWN to highlight the either Gutsaoins Hr or Incoming Mr and press OK The saved number if available is displayed Edit the existing number using the lt 4 soft key to delete incorrect digits and the keypad to enter new ones then press ik Press to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Text messaging 7i Select an SMS Center to send receive from If you enter an additional Send and Receive number in SMS Center 2 you can select this as the service center you want to use Press Meri to open the main menu Your BT Verve 500 is pre set to send asi using SMS Centre 1 All messages sent Use the NAVIGATION button to highlight the 4 icon and will go via the selected provider press Ok Press UP or DOWN to highlight Service Center and press Ok Press UP or DOWN to highlight Seri wia CL and press OK Press the right soft key C102 to alternate between Service Centre 1 and Service Centre 2 Once you have selected the required service centre press A to return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk conver
65. played instead Redial numbers can be up to 24 digits long If you have more than one handset registered to your BT Verve 500 base each handset will have its own redial list Answer a call in handsfree When the phone rings Press nl The call is transferred to the loudspeaker Switch to handsfree during a call During a call Press l The call is transferred to the loudspeaker Press v end the call Redial list The last 20 dialled numbers are saved to a redial list You can then select any of the numbers to redial or copy to the phonebook Call a number from the redial list Press Ferial soft key The last number called is displayed Use UP or DOWN to scroll through the redial list to the number you want Press or g to redial If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com un A WwW N Ff Verve 500 New Style Edition 3 07 09 06 7706 Copy a number from the redial list to the phonebook Press edial soft key The last number called is displayed Press UP or DOWN to scroll to the number you want to copy Press Girtior soft key Use UP or DOWN to scroll to Save to F Book and press OE Enter a name using the keypad as shown on page 21 and press CIE soft key The redial number is displayed You can edit the number if you want to When the number is correct press E soft key Use UP or DOWN to select
66. problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 56 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine Button 2A8c ax 2A If no button is pressed for 10 seconds or more you will hear Thank you for calling and the line will be disconnected gu 2 ABC 5K 5K 1 1 1 3 DEF 0 2 ABC 6MNO 1 MNO 2A8C ED HE 7Ps 1 PORS ABC gwayz 1 Qwxrz 2 Aac 6MNO 3DE 5L gw Function Play all messages Play new messages Pause playback Resume playback Stop playback Replay current message Skip and play previous message Skip forward and play next message Delete currently playing message Record outgoing message 1 Record outgoing message 2 Play outgoing message 1 Play outgoing message 2 Select outgoing message 1 Select outgoing message 2 Record a memo Stop recording Switch answering machine on off At the end of message playback 0 2 ABC ra eal Delete all messages If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 BT Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name and number are stored in the phonebook and a name number match is found
67. r s number will be displayed Select UE to confirm and send Use Text to use the text in the message but add to or edit it Select K The message is displayed followed by a flashing cursor Add to or edit the text using the keypad then select Ok Enter the number you want to send to using the keypad or select 55 to open the phonebook and scroll UP or DOWN If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 to scroll and display the name number you want Press ik to confirm and send Sawe to F Book to save number to the phonebook Select i Enter a name for the number using the keypad then press i The number is displayed press Oi Use UP or DOWN to select a melody for the number and press Ok to save the entry Call to ring the number Select k The number is displayed and dialled Delete to delete a message Select i The message is deleted Delete Al to delete all messages in the Inbox Select OK Delete All is displayed Select CK to confirm or Eack to cancel Press gt to exit and return to standby Read edit and send messages stored in the Drafts box If you have saved a message you have written for sending later you can view edit and send it from the Drafts Box The Drafts box holds up to 20 messages 1 Press Heri to open the main menu Text messaging 65
68. rd The recall settings are 100ms 200ms 500ms and 900ms The default setting for recall in the UK is 100ms Please consult your switchboard provider if you are unsure which Press Heri to open the main menu setting you require Use the NAVIGATION buttons to highlight the symbol and press E to select Press DOWN to highlight Base Settinas and press OE Press UP or DOWN to highlight Recall Time and press OK Press UP or DOWN to highlight the setting you want and press CK to confirm Press i to exit and return to standby Pause time When using your BT Verve 500 with a switchboard you may need to enter a pause to allow time for you call to be connected to an outside line If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 40 Phone settings A o denotes the chosen setting You may need to change the length of the pause according to your switchboard The pause settings in seconds are O 1 2 5 3 and 4 Press fer to open the main menu Use the NAVIGATION buttons to highlight the eg symbol and press E to select Press DOWN to highlight Base Set and press OE Press UP or DOWN to highlight Fause Time and press OK Press UP or DOWN to highlight the setting you want and press UE to confirm Press 9 to exit and return to standby Call log type You can select the type
69. roblems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Press Uirticr soft key then use UP or DOWN to display Cor from SIM and press OK If your SIM card is security protected you will be prompted to enter your SIM Card PIN Enter your 4 digit SIM PIN code and press Ok Corina n and the percent of contacts copied will be displayed When copying is complete Transferred will be displayed Press i to exit and return to standby Using the phone 25 If the SIM card is not inserted in the base or is inserted incorrectly the following message will be displayed Ho SIM Card For security reasons when you enter each digit of the PIN code it will be displayed as a qjggg Press the lt 4 soft key to delete an incorrect digit If you enter an incorrect PIN code Invalid FIH will be displayed Check that you have the right PIN for your SIM card If you cannot find it please contact your mobile phone network for help Press to exit and return to standby at any time If you receive an incoming call during copying the copy is abandoned Any contacts that have already been stored will be retained If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 mae Display settings BR WwW N FF BR WN Wallpaper Your B
70. rom the BT Verve 500 Helpline on 0870 242 6652 or from the email Helpdesk bthelpdesk convergys com Do not open the handset except to replace the handset battery pack or the base This could expose you to high voltages or other risks Contact the Helpline on 0870 242 6652 for all repairs If the keylock is switched on it is NOT possible to make calls including to the emergency numbers 999 112 Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product 82 Verve 500 New Style Edition 3 07 09 06 7706 General information e Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference e Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning e Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static
71. s call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpdesk on 0870 242 6652 or from the email Helpdesk bthelpdesk convergys com Billing enquiries Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled Press Hern to open the main menu Use the NAVIGATION button to highlight the El icon and select Gk Hrite is displayed select OK Use the keypad to type in the following commands depending upon what you want to do ax 1 Hint Soa 7 C J Opt out from receiving voice text messages Int 7 Hin ea ED Turns off the opt out option ax 20 a Hl Gays Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Hint 2A8 Hint R P Hl D Turns off permanent voice text message delivery If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 80 Verve 500 New Style Edition 3 07 09 06 7706 Press GE Humber is displayed Enter S88 and press CE Send SMS is highlighted press OE Messase Sendina is displayed followed by Message
72. select Press DOWN to highlight Internal Rira and press OK Melody is highlighted press CK to select Press UP or DOWN to select the internal ringer melody you want and press UK Press DOWN to highlight olume and press CE If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Press LEFT or RIGHT to select the volume level you require and press E to confirm Press to exit and return to standby Base ringer melody and volume The base has a choice of 9 ringer melodies and 5 ringer volume levels or you can set the volume to off if you do not want to be disturbed Press Fern to open the main menu Use the NAVIGATION buttons to highlight the 2 symbol and press Uk to select Press DOWN to highlight Base Fina and press Ok Melo is highlighted press MIE to select Press UP or DOWN to select the base ringer melody you want and press Dk Press DOWN to highlight clume and press OK Press LEFT or RIGHT to select the volume level you require and press OK to confirm Press A to exit and return to standby Sound settings If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 31 32 Verve 500 New Style Edition 3 07 09 06 7706 Sound settings A J will be displayed alongside the setting when i
73. sfree volume levels 1 Press Heri to open the main menu 2 Use the NAVIGATION buttons to highlight the g symbol and press E to select 3 Handset Volume is highlighted press JE to select 4 Press UP or DOWN to highlight either Earriece or Speaker and press ik 5 Press LEFT or RIGHT to select the volume level you require and press OK to confirm 6 Press to exit and return to standby External call ringer melody and volume The handset has a choice of 9 polyphonic ringer melodies and 5 ringer volume levels for external calls If you do not want to be disturbed you can set the volume level to off 1 Press Heri to open the main menu 2 Use the NAVIGATION buttons to highlight the symbol and press E to select 3 Press DOWN to highlight Handset irra and press Ok 30 Sound settings Verve 500 New Style Edition 3 07 09 06 7706 Melody is highlighted press CIE to select Press UP or DOWN to select the ringer melody you want and press GK Press DOWN to highlight Yolume and press 0E Press LEFT or RIGHT to select the volume level you require and press E to confirm Press to exit and return to standby Internal call ringer melody and volume The handset has a choice of 9 polyphonic ringer melodies and 5 ringer volume levels for internal calls Press Heri to open the main menu Use the NAVIGATION buttons to highlight the symbol and press CK to
74. shock Environmental Do not expose to direct sunlight e The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood e Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces e Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms e Do not expose your product to fire explosive or other hazardous conditions e There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions pzd e The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life e The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users e When you have no further use for it please remove a
75. splays your caller s number when you receive an incoming call e f you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 e This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines e BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e For other telephone service providers please contact their customer services If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com y i G g BRB W N Ff Verve 500 New Style Edition 3 07 09 06 7706 Help 79 General sales enquiries BT Residential line
76. t then press HE Use UP or DOWN to highlight either Send SMS select OE Message Sendins is displayed followed by Message Sent If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Text messaging 67 Or Sawe SMS to keep the message saved in the Drafts box SNS Saved is displayed 10 Press a to exit and return to standby Delete messages stored in the Drafts box 1 Press tern to open the main menu 2 Use the NAVIGATION button to highlight the E icon and select OE 3 Press UP or DOWN to highlight fira t and press Ok 4 The caller s name if a phonebook match is found or number is displayed 5 Scroll UP or DOWN to the message you want and select Fend The saved message is displayed 6 Press Grtion then scroll DOWN to highlight either Pelete to delete the current message and press Hk Or Delete All to delete all messages stored in the Drafts box and press Dk 7 Press A to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 68 Verve 500 New Style Edition 3 07 09 06 7706 Text messaging If either the message memory becomes full the display will flash Memory Full and Delete Messages alternately When the Outbox becomes full the oldest message is deleted to make
77. t is set to ON N e on A W Handset tones Your BT Verve 500 has a selection of handset tones which can each be switched on or off These tones are Key tone sounds a confirmation tone each time a keypad button is pressed Charge tone sounds when you place the handset in the base charger to charge Battery low sounds when the handset batteries are low and need recharging Out of range sounds when the handset moves out of communication range with the base List end tone sounds when you are at the end of a menu list phonebook list or calls list Press Herua to open the main menu Use the NAVIGATION buttons to highlight the symbol and press WK to select Press DOWN to highlight Tare and press CE Press UP or DOWN to highlight the type of tone you want Press right soft key to select either On or OFF Press A to exit and return to standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Phone settings Handset settings Auto answer With auto answer set to ON when you receive an incoming call and the handset is in the base you can pick it up to answer the call You do not need to press With auto answer on you can also end a call by placing the handset back on the base without the need to press y 1 Press Heri to open the main menu 2 Use the NAVIGATION buttons t
78. tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights General information 83 Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 74 or contact the Helpline on 0870 242 6652 or the email Helpdesk bthelpdesk convergys com for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network We recommend that you contact BT s approved repair agent Helpdesk Solutions on 0870 240 5029 ora local qualified repairer Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original battery pack Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 84 Verve 500 New Style Edition 3 07 09
79. the Calls log The most recent caller s number is displayed Press UP or DOWN to select the number you want to delete and press Grtiori soft key Use UP or DOWN to highlight either Pelete to delete the current entry and press E to confirm Or Delete All to delete all Calls log entries Delete All is If you decide you do not want to delete Press Back to exit and return displayed press OK to confirm te standby If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com Verve 500 New Style Edition 3 07 09 06 7706 Text messaging IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly Welcome to the BT text messaging Service on your BT Verve 500 Your BT Verve 500 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK
80. urther attempts at sending your message at 10 minute intervals If the message fails to be sent on the third attempt the message Sending Error will be displayed alongside the message in the Outbox replacing the time and date If another handset is on the line when you try to send a text message you will see Line in Use and the message will be stored in the Outbox with the message Hot Sent When the line becomes available your BT Verve 500 will attempt to send the message again When writing a message if no keypad button is pressed for 1 minute the message will automatically be stored to the Drafts folder where you can retrieve it at a later time Saved messages are stored in the Drafts box If you save a message to complete and or send later it will be stored in the Drafts box The Drafts box holds up to 20 messages If you are part way through writing a message and you receive an incoming call the message will be deleted and you will have to start again Received messages are stored in the Inbox Your BT Verve 500 can store up to 30 messages Entering text Your BT Verve 500 uses standard text entry A single text can be up to 160 characters With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen o example to write the word Hello press a twice twice Em three times three times and ip three times Writing
81. y message will be played to your callers They will not be able to leave you a message Press Heri to open the main menu Use the NAVIGATION buttons to highlight the symbol and press UK to select Press DOWN to highlight Arisiwer Grist and press OE Press UP or DOWN to select either Gir or f and press OE to confirm Press to exit and return to standby Answer delay Answer delay sets the number of times your BT Verve 500 will ring for before the answer machine picks up your call and starts playing the outgoing message Answering machine 43 The default setting is Answer On Answer and Record mode When the answering machine is off the message counter will display If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com 44 Verve 500 New Style Edition 3 07 09 06 7706 Answering machine The default setting is Automatic For more information on Time Saver see page 55 The default setting is 120 secs You can change this setting to between 2 and 9 rings or select Automatic for the time saver option Press Heri to open the main menu Use the NAVIGATION buttons to highlight the lt 4 symbol and press CK to select Press DOWN to highlight Settina and press CE Press UP or DOWN until Answer delas is displayed and select GE Press UP or DOWN to select the answer delay setting you require and select Ck
82. y will go completely blank after the pre set period of inactivity When you press a keypad button the display backlight will come on as normal Press Meru to open the main menu Use the NAVIGATION buttons to highlight the E symbol and press E to select If you experience any problems please call the Helpline on 0870 242 6652 or email bthelpdesk convergys com an uu A wW Dn UI A wW Verve 500 New Style Edition 3 07 09 06 7706 Phone settings 35 Handset Settinas is highlighted press OK Press UP or DOWN to highlight Dim Hode If Dim Mode is set to On a yf will be displayed alongside Dim Mode Press the right soft key to select either Cin or Of Press i to exit and return to standby Handset name If you are using more than one handset with your BT Verve 500 base you can give each handset a personalised name to easily distinguish between the handsets The maximum number of characters is 12 Press Feru to open the main menu Use the NAVIGATION buttons to highlight the symbol and press E to select Handset Settinas is highlighted press Ok Press UP or DOWN to highlight Handset Hame and press OK To delete an incorrect character digit Enter a name using the keypad and press E to confirm press lt soft key Press A to exit and return to standby To restore the default name Handset 1 delete the current name and save a blank entry When the handset
83. yle Edition 3 07 09 06 7706 Using the phone Caller Display If you have subscribed to your network s Caller Display service the caller s number or name if stored in the phonebook is displayed instead of External Call See page 57 for more information If the number is longer than 15 digits the display will only show the last 15 digits entered Auto answer As long as you have auto answer set to ON you can just pick the handset up off the base to answer a call If you have switched it off you will need to press Auto talk OFF is the default setting For more information on auto answer see page 33 Internal calls If the call is from another internal handset the number of the calling handset will be displayed instead of External Call You can also adjust the earpiece receiver volume using the menu see page 29 Receive a call When you receive a call the phone rings and the iy icon flashes in the display To answer the call If your handset is on the base and auto talk is on pick up the handset Or If your handset is on the base and auto talk is off pick up the handset and press Or If your handset is off the base press Earpiece receiver volume During a call you can adjust the volume of the earpiece handset receiver There are 5 volume settings which are shown as Volume 1 2 3 4 or 5 on the display Press UP to increase or DOWN to decrease the volume As you in

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